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HP ProLiant ML350 G6 Server User Guide

1. 121 Federal Communications Commission issue 121 FEC ratingi in 121 Class equipment sise 121 Class equipment sise 121 Declaration of conformity for products marked with the FCC logo United States 122 Re Rete sen adl droit 122 Qables Lm 122 Canadian notice Avis 2 2 2 000 200000000000000000100000000 EIEEE EEEE E EE 122 European Union regulatory notice ise eO PRA HERE E SR NP MUN In AERE HM HIDE 123 Disposal of waste equipment by users in private households in the European 123 tm 124 EEUU 124 KONE GM HOES soe bcp 124 NS IS TT IT ERN TR der RE 125 Laser compliance MEME 125 Battery replacement notice sise 125 Taiwan battery recycling notice 126 Power cord statement for Japan sise 126 Acoustics statement for Germany Ger uschemission sss 126 Ende duc OB os b e dao MEM bau qal aidicun ai ML dia L ety HER MNA Un 127 Preventing electrostatic disc Harga its cR atia e
2. AN CAUTION To prevent improper cooling and thermal damage do not operate the server unless all PCI slots have either an expansion slot cover or an expansion board installed Installing an expansion board When installing a high wattage video graphics controller observe the following guidelines e Install the controller in the x16 slot System board components on page 11 e Install the 150W PCle video graphics controller power cable 1 50W PCle video graphics controller power cable option on page 82 AN CAUTION To prevent damage to the server or expansion boards power down the server and remove all AC power cords before removing or installing the expansion boards To install the component 1 Power down the server on page 24 2 Do one of the following o Open or remove the tower bezel as needed Open or remove the tower bezel on page 25 o Extend the server from the rack on page 24 Remove the access panel on page 26 Remove the expansion slot cover from the slot if installed Removing the expansion slot cover on page 69 L IMPORTANT It may be necessary to remove the slot cover next to the slot in which you are installing a board Hardware options installation 70 5 Install the expansion board E 18 n B Ap Close the expansion slot latch to secure the board Connect any required int
3. 54 Eight bay euge GBBBIT oco RS a di 57 LFF drivecage Aira aan ae 59 Removable media device 62 Rm 62 Installing a half height or full height media device en 62 Installing the full height media device shipping screw ee 64 Redundant fan assembly bl 65 Redundant hot plug power supply option NE Nate de in eee 66 Power supply conitgurelidlhi 67 Installing the redundant hot plug power supply option 67 Expansion board options sise 69 Removing the expansion slot cover 5 NBN HU RINT DRE NU 69 Installing an expansion order nette 70 PCI X OM 71 Battery backed write cache option sisi 78 FBWC module and capacitor pack option suisses 80 150W PCle video graphies controller power cable option ueri HERUM HEIRAT IHRE MESURES 82 HP Trusted Platform Module IDEE tex den 84 Installing the Trusted Platform Module beard iier neue EP ES IRR 85 Retaining the recovery key password i Se de ler E Put 86 Enabling the Trusted Platform Module nm 87 Towerto rack conversion option iii 87 Coniigura
4. Hardware options installation 82 6 Remove the large redundant fan air baffle if installed Remove the large redundant fan air baffle on page 27 Remove the DIMM baffles Remove the DIMM baffle on page 28 7 8 Remove all fans 1 g SERA 9 Loosen the two system board thumbscrews 10 Using the system board tray handles slide the tray forward and remove the system board gt Al AN ANY BEBE 25 gt 1 25 2 2225 254 S v WI Hardware options installation 83 11 Connect the 10 pin connector on the power cable to the power supply backplane Be sure to thread the cable through the center wall j a E i Install the system board Tighten the thumbscrews Connect all cables to the system board Install all fans Install all DIMM baffles Install the large redundant fan air baffle if removed Install all expansion boards Connect the PCle power cable to an installed PCle expansion board as needed HP Trusted Platform Module option Use these instructions to install and enable a TPM on a supported server This procedure includes three sections 1 Installing the Trusted Platform Module board on page 85
5. Seti ARERR AAAS OAD IRE MIS eA REARS TIE RE HP SARS ft iBEESEUEGEIBURBUSE EB gt META Bs BIA ANS RR SETA F CSR SHH FLEA LR TEMA Stat F KP ARF AGE RARER RA MIRA SERRE AE HP HER D BARA HE SL RE HP ABER CSR SHARP EO KAM ARRAN RE HP GUANA GERAD 5 ALA HARTER RATE EK BS HOO A RAR SCAB 2D IR SSCIGEGRUTEURGUSE E HH EF STAR H HARM ABRRES ARERR IRIRE HPA SR ES HORS RETE OUR BIHAR SH 8 J http www hp com go selfrepair l zr ASS e ACS 8299 e LE FS A 95 5542 SASF 2 71 54 2124 AZ FEICS FSS OS ASSO AS 7151 SOt HES HP MHA S lal FE 19 0 CSR ASSO HASH HP FSS HE Suo ASF FUSS BUC CSR F 7H SFI 918148 2A YZ FR AF APSO HF FEB ALS ALE HPO 0 FE WAS 288 SS o Aol 91 AAH APEL a1 APSO HE O FESS A SE 5 SH 2 HPO 0 55590 WAS 88 87 ASA Tele A Sl der LE AH 93930 uper 2E HIS UO S Suc a HS HP SER MET SAAS NA a SU SAAS Sol FEE VASES sto UAUC 01 SS Illustrated Parts Catalogo S O CSR Mu SES Xe AHO
6. ALL b Hardware options installation 56 Eight bay SFF drive cage option Before installing the optional SFF hard drive cage you must install an optional SAS controller See the instructions that ship with the option CAUTION To avoid damage to the pin connectors install only supported hard drive cages and components in HP ProLiant ML350 Servers For supported options see QuickSpecs at the HP website http www hp com servers proliantml350 To install the component 1 Install the power cable Installing a hard drive expansion cage power cable on page 54 2 Remove the two bezel blanks closest to the primary hard drive cage 3 Using a T 15 Torx screwdriver remove the sleeve from the optional hard drive cage 4 5 Thread the SAS cables through the optional drive cage bay Hardware options installation 57 Install the SFF hard drive cage into the server 6 Connect the power cable to the optional hard drive backplane 7 Hardware options installation 58 8 Connect the SAS cables to the optional SAS controller or optional SAS expander 9 Install any hard drives or blanks SAS or SATA hard drive option on page 52 10 Install the access panel on page 27 11 Doone of the following o Close or install the tower bezel as needed o Slide the server back into the rack 12 Power up the s
7. SSP SAA HHO 75 80 AAA AHO 4852 SS F7 Hgo APHE FACE ge H 80 ASS FE H0 RSA 7S ASH AO HE Ase CSS SAAC 350 HH FES HPS PEO SHEA FS CSR WA FED S HSE ASO AIA BLI CF B SO st FES HPS tat l OF ke 390 ABE 7 2 uses SAA 7 591 0 HPS OF Zero 4 HSS ASE ZA MRO LOI AA ABAD HEO Bry st Se 23 ux LEO Hoy HSS APS 24 SS HPS 8 Hom 8 SSAA EH 8 BIHUR HP 124 Az AA 7E ASAAMO SISAL SO AY x Hol cep A amp hittp www hp com go selfrepair amp HESIA 9 Technical support 138 Acronyms and abbreviations ABEND abnormal end ACU Array Configuration Utility ADU Array Diagnostics Utility AMP Advanced Memory Protection ASR Automatic Server Recovery DDR double data rate FBWC flash backed write cache IEC International Electrotechnical Commission iLO Integrated Lights Out IML Integrated Management Log LFF large form factor LV DIMM Low voltage DIMM Acronyms and abbreviations 139 NIC network interface controller NMI non maskable interrupt ORCA Option ROM Configuration for Arrays PCI Express Peripheral Component Interconnect Express PCI X peripheral component interconnect ex
8. S 32 Electrical grounding requirements acea e aL pi anna Rad 32 Rack planning SGEN Ev 32 Rack all DOS Re 33 Contents of the tower server shipping 33 33 s cosi tUa I Bop ra ox d een EPI NN 34 DEMING VO A TOWE SEVER HE 34 Installing the server into the BEER 35 Powering up and configuring the server die dla 36 Installing the operating Syste lite oio mn M KM mda 36 Registering the ae Ce do donne nur le qu S IE 36 Contents 3 needed 27 um T 37 Processor OPTION EADEM 37 MEMORY e nase 44 Memory subsystem architecture issue 44 Single dual and 45 DIMM identifications ee 45 a 46 General DIMM slot population guidelines ail uaa 48 Installing DIAM S eects a NER 21 SAS ar BATA Bard sian een tn depu mph M 52 Hard drive cage Options sirsie ee E 54 Installing a hard drive expansion cage power
9. Power cord statement for Japan 2 ARS Fre TURO amp FS AAS HORS CH JH HIE AA Acoustics statement for Germany Ger uschemission Schalldruckpegel La lt 70 dB A Zuschauerpositionen bystander positions Normaler Betrieb normal operation Nach ISO 7779 1999 Typpr fung Regulatory compliance notices 126 Electrostatic discharge Preventing electrostatic discharge To prevent damaging the system be aware of the precautions you need to follow when setting up the system or handling parts A discharge of static electricity from a finger or other conductor may damage system boards or other static sensitive devices This type of damage may reduce the life expectancy of the device To prevent electrostatic damage Avoid hand contact by transporting and storing products in static safe containers Keep electrostatic sensitive parts in their containers until they arrive at static free workstations Place parts on a grounded surface before removing them from their containers Avoid touching pins leads or circuitry Always be properly grounded when touching a static sensitive component or assembly Grounding methods to prevent electrostatic discharge Several methods are used for grounding Use one or more of the following methods when handling or installing electrostatic sensitive parts Use a wrist strap connected by a ground cord to a grounded workstation or computer chassis Wrist stra
10. MARIE HP HP ARS e tS SX RR SS ER LEA CSR ARETE HEE HP KK EET ER CSR ABH ECKE PUUIAB ITEIERIRME WRI HP 047 1X tN KPA MEHE ER A TEED mid MRE ER HP AG BRIER UAR IS A EAI TR XE SS 390 FIREK RE HP APPART A AIS RAR ATH AAR PICA BE CSR RRE 5 FREESE TES ARO 535 GARE HP RARE BIS EA OR DUCI RA 2206 RAY CSR BBA AZ ATP RER BA RE UE PA BUR PETRUS 4 HP MEME IRA GRE AER 5 SLA HP ZI Erf HE AY ATARI ARES EA BITER RORIE FUHR TRXOS S ROB ER IS RA HFH ER KIER AX U HP http www hp com go selfrepair Technical support 137 HP 887215 l APAIZ CSR HSAs XE B GRIS RER TE ASKER EX o ADR fERZBTRARS HP 2 HP OHER TIER S ERER TOI o CSR SHS PABA E ETMEEBTGRRIBUSE o HP EIRE SUN FMC BR SPESE RUA REA RSS Bh ALAS BH SHEARS AB An REER HP
11. Observe the following guidelines for all AMP modes Populate DIMM slots for a processor only if the processor is installed e maximize performance in multi processor configurations distribute the total memory capacity between all processors as evenly as possible Do not mix Unbuffered and Registered DIMMs e Each channel supports up to two Unbuffered DIMMs e quad rank DIMMs are installed for a processor a maximum of two DIMMs can be installed on each channel for that processor e Ifa channel contains quad rank DIMMs quad rank DIMM must be installed first on that channel DIMM speeds are supported as indicated in the following table Populated slots Speeds supported per channel MHz Single or dual rank 1333 1066 OoOo don Hardware options installation 48 Populated slots Speeds supported per channel MHz a Single Advanced ECC population guidelines For Advanced ECC mode configurations observe the following guidelines e Observe the general DIMM slot population guidelines on page 48 DIMMs may be installed individually Single processor Advanced ECC population order For Advanced ECC mode configurations with a single processor populate the DIMM slots in the following order Sequentially in alphabetical order A through 1 e UDIMM A through sequentially in alphabetical order Do not populate DIMM slots through Multi processor Advanced ECC
12. Rear panel LEDs and buttons CC 1 Power supply 2 LED Green Power supply is on and functioning Off AC power is not available or AC power supply has failed 2 UID LED Blue Activated Flashing blue 2 System managed remotely Off Deactivated 3 Power supply 1 LED Green Power supply is on and functioning Off AC power is not available or AC power supply has failed iLO 2 link LED Green Linked to network Off Not linked to network iLO 2 activity LED Green or flashing 2 Network activity Off 2 No network activity NIC 2 link LED Green Linked to network Off Not linked to network 7 NIC 2 activity LED Green or flashing 2 Network activity Off 2 No network activity Component identification 10 Description NIC 1 link LED Green Linked to network Off Not linked to network NIC 1 activity LED Green or flashing 2 Network activity Off No network activity System board components Description Processor 1 DIMM slots Power supply backplane connector Processor socket 2 System fan 4 connector System power connectors Processor 2 DIMM slots System fan 3 connector SD card slot non hot plug 13 HP Smart Array P410i memory connector Component identification 11 10Gb sideband connector
13. for loose connec replace indicated A component Press tions p 4 Power 1 e cen po loose power ea Standby red or amber cords button 6 Mark the corresponding Press IML entry as 7 Power On repaired if Check for present power source Is this a me problems single power supply system and the external health LED is 1 8 or Is external Replace power supply greeting health LED that does not have a power supply red or amber green LED on Check for loose power cord 9 8 Does Check for Replace power condition possible supply E till exist power on Failing condition is no circuit longer present problem Check for loose power cord on one of the redundant power supplies Troubleshooting 112 POST problems flowchart Symptoms e Server does not complete POST NOTE The server has completed POST when the system attempts to access the boot device e Server completes POST with errors Possible problems e Improperly seated or faulty internal component e Faulty KVM device e Faulty video device Video problems in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or see Troubleshooting resources on page 102 KVM or iLO 2 documentation POST error messages and beep codes on page 118 Symptom information on page 104 Port 85 and messages in the HP Proliant Servers Troubleshooting Guide located
14. 10 Install the DIMM baffle 11 Install the large redundant fan air baffle if removed 12 Install the access panel on page 27 13 Do one of the following o Close or install the tower bezel as needed o Slide the server back into the rack 14 Power up the server on page 24 After installing DIMMs configure the AMP mode in RBSU HP ROM Based Setup Utility on page 92 SAS or SATA hard drive option Z CAUTION For proper cooling do not operate the server without the access panel baffles expansion slot covers hard drives or blanks installed iy IMPORTANT When installing a x3 x1 SAS cable in an SFF system HP recommends connecting the x3 part of the x3 x1 cable to the SAS hard drive backplane connector that corresponds to hard drive slots 1 to 4 In this setup hard drive slot 1 is not available but because hard drive slots 2 to 4 are connected one continuous volume can be created All drive slots are available in LFF systems Hardware options installation 52 install the component 1 Remove the hard drive blank 3 4 3 4 n 2 Open the release latch to prepare the drive for installation Hardware options installation 53 3 Install the hard drive 4 Determine the status of the drive by observing the drive LEDs 5 5 and SATA hard drive LEDs on page 16 5 Resume normal server operations Hard drive cage options HP does not support mixing SFF
15. 2 Retaining the recovery key password on page 86 3 Enabling the Trusted Platform Module on page 87 Enabling the TPM requires accessing the ROM Based Setup Utility RBSU ROM Based Setup Utility on page 92 For more information about RBSU see the HP website http www hp com support smartstart documentation TPM installation requires the use of drive encryption technology such as the Microsoft Windows BitLocker Drive Encryption feature For more information on BitLocker see the Microsoft website http www microsoft com AN CAUTION Always observe the guidelines in this document Failure to follow these guidelines can cause hardware damage or halt data access When installing or replacing a TPM observe the following guidelines Hardware options installation 84 Do not remove an installed TPM Once installed the TPM becomes a permanent part of the system board e When installing or replacing hardware HP service providers cannot enable the TPM or the encryption technology For security reasons only the customer can enable these features e When returning a system board for service replacement do not remove the TPM from the system board When requested HP Service provides a TPM with the spare system board e attempt to remove an installed TPM from the system board breaks disfigures the TPM security rivet Upon locating a broken or disfigured rivet on an installed TPM administrat
16. 24 pin 19 Slot 3 PCle2 x8 8 4 2 1 Slot 6 PCle2 x8 4 2 1 The SAS expander and the HP NC522SFP Dual Port 1OGbE Server Adapter are not supported in slot 1 HP recommends the SAS expander is installed in slot 2 3The HP NC522SFP Dual Port 1OGbE Server Adapter is only supported in slot 3 support options beyond 75W install the 150W PCle video graphics controller power cable option on page 82 Slot description example PCle2 x8 8 4 2 1 Negotiable link width s Physical connector link width signaling rate Component identification 12 System board LEDs Description Description EL supply 1 Amber No AC power or failed power supply Off Power supply is on and functioning Power supply 2 Amber No AC power or failed power supply Off Power supply is on and functioning Processor 2 Amber Processor 2 failed Off Processor 2 is functioning fan 4 Amber Fan is missing or has failed pese Fan is functioning status Green AMP mode is enabled Amber Failover has occurred or the configuration is not valid Off AMP mode is disabled Processor 2 DIMMs Amber An error has occurred Off 2 Normal operation System fan 3 Amber Fan is missing or has failed Off Fan is functioning Overtempe
17. From the Main Menu select Server Security From the Server Security Menu select Trusted Platform Module From the Trusted Platform Module Menu select TPM Functionality Select Enable and then press the Enter key to modify the TPM Functionality setting Press the Esc key to exit the current menu or press the F10 key to exit RBSU Reboot the server Enable the TPM in the OS For OS specific instructions see the OS documentation 2 a to follow the proper procedures for updating the system or option firmware replacing the system board replacing a hard drive or modifying OS application TPM settings For more information on firmware updates and hardware procedures see the HP Trusted Platform Module Best Practices White Paper on the HP website http www hp com support For more information on adjusting TPM usage in BitLocker see the Microsoft website http technet microsoft com en us library cc7 32774 aspx Tower to rack conversion option The tower to rack conversion kit includes all equipment required to convert the tower model server into a rack model server and to install the server into most square or round hole racks The tower to rack conversion kit includes e Rack rails e Cable management arm e Server rails Cage nuts Rack bezel e Cable management arm extender bracket included with the server In addition to the supplied items you may need e 10 Torx screwdriver T 15 Tor
18. Hardware options installation 80 7 Install the FBWC module 8 Connect the cable 9 Install the capacitor pack Hardware options installation 81 13 Install the large redundant air baffle if removed Install the access panel Do one of the following o Close or install the tower bezel as needed o Slide the server back into the rack Power up the server on page 24 150W PCle video graphics controller power cable option To determine power requirements for supported options use the power calculator located at the HP website http www hp com servers powercalculator Before installing a high wattage video graphics controller install the cable For more information see Installing an expansion board on page 70 Z CAUTION To avoid damage to the pin connectors only use the supported video cable when installing this option For supported options see the QuickSpecs at the HP website http www hp com servers proliantml350 To install the component 1 2 Power down the server on page 24 Do one of the following o Open or remove the tower bezel as needed Open or remove the tower bezel page 25 o Extend the server from the rack on page 24 Remove the access panel on page 26 Disconnect all cables connected to the system board System board components on page 11 Remove all expansion boards
19. on page 25 o Extend the server from the rack on page 24 Remove the access panel on page 26 Remove the large redundant fan air baffle if installed Remove the large redundant fan air baffle on page 27 Hardware options installation 37 6 Place the tower server on its side Z CAUTION Failure to completely open the processor locking lever prevents the processor from seating during installation leading to hardware damage 7 Open the processor locking lever and the processor socket retaining bracket Do not remove the processor socket cover L IMPORTANT Be sure the processor remains inside the processor installation tool Hardware options installation 38 If the processor has separated from the installation tool carefully re insert the processor in the tool Handle the processor by the edges only and do not touch the bottom of the processor especially the contact area Hardware options installation 39 9 Align the processor installation tool with the socket and then install the processor THE PINS THE SYSTEM BOARD ARE VERY FRAGILE AND EASILY DAMAGED AN CAUTION THE PINS ON THE SYSTEM BOARD ARE VERY FRAGILE AND EASILY DAMAGED To avoid damage to the system board Never install or remove a processor without using the processor installation tool Do not touch the processor socket contacts Do not tilt or slide the processor when lowering the processor into
20. ues pour permettre au client d effectuer lui m me la r paration Toutefois si vous demandez HP de remplacer ces pi ces l intervention peut ou non vous tre factur e selon le type de garantie applicable votre produit REMARQUE Certaines pi ces HP ne sont pas con ues pour permettre au client d effectuer lui m me la r paration Pour que la garantie puisse s appliquer HP exige que le remplacement de la pi ce soit effectu par un Mainteneur Agr Ces pi ces sont identifi es par la mention Non dans le Catalogue illustr les pi ces CSR sont livr es le jour ouvr suivant dans la limite des stocks disponibles et selon votre situation g ographique Si votre situation g ographique le permet et que vous demandez une livraison le jour m me ou dans les 4 heures celle ci vous sera factur e Pour b n ficier d une assistance t l phonique appelez le Centre d assistance technique HP Dans les documents envoy s avec la pi ce de rechange CSR HP pr cise s il est n cessaire de lui retourner la pi ce d fectueuse Si c est le cas vous devez le faire dans le d lai indiqu g n ralement cinq 5 jours ouvr s La pi ce et sa documentation doivent tre retourn es dans l emballage fourni Si vous ne retournez pas la pi ce d fectueuse HP se r serve le droit de vous facturer les co ts de remplacement Dans le cas d une pi ce CSR HP supporte l ensemble des frais d exp dition et de retour et d termine la soci t de co
21. 9191 ASDA AS SACS HUQ Regulatory compliance notices 124 Class B equipment 0 JAE 28 85 t 2DIg F AS SALS RE AOA At 212 OS 8854220 Chinese notice Class A equipment HA A Ber th EE p FAR FRE BA TI Laser compliance This product may be provided with an optical storage device that is CD or DVD drive and or fiber optic transceiver Each of these devices contains a laser that is classified as a Class 1 Laser Product in accordance with US FDA regulations and the IEC 60825 1 The product does not emit hazardous laser radiation Each laser product complies with 21 CFR 1040 10 and 1040 11 except for deviations pursuant to Laser Notice No 50 dated June 24 2007 and with IEC 60825 1 2007 N WARNING Use of controls or adjustments or performance of procedures other than those specified herein or in the laser product s installation guide may result in hazardous radiation exposure To reduce the risk of exposure to hazardous radiation Do not try to open the module enclosure There are no user serviceable components inside not operate controls make adjustments or perform procedures to the laser device other than those specified herein e Allow only HP Authorized Service technicians to repair the unit The Center for Devices and Radiological Health CDRH of the U S Food and Dru
22. Always complete all other troubleshooting procedures before removing or replacing a processor Breaking the server down to the minimum hardware configuration During the troubleshooting process you may be asked to break the server down to the minimum hardware configuration A minimum configuration consists of only the components needed to boot the server and successfully pass POST Troubleshooting 105 When requested to break the server down to the minimum configuration uninstall the following components if installed All additional DIMMs Leave only the minimum required to boot the server either one DIMM or a pair of DIMMs For more information see the memory guidelines in the server user guide All additional cooling fans if applicable For the minimum fan configuration see the server user guide All additional power supplies if applicable leave one installed All hard drives All optical drives DVD ROM CD ROM and so forth All optional mezzanine cards All expansion boards Before removing the components be sure to determine the minimum configuration for each component and follow all guidelines in the server user guide Always use the recommended minimum configuration above before removing any processors If you are unable to isolate the issue with the configuration above you will then remove all all but one of the additional processors Z CAUTION Before removing or replacing any processors be sure to follow the g
23. CSR se clasifican en dos categor as e Obligatorio componentes para los que la reparaci n por parte del usuario es obligatoria Si solicita a HP que realice la sustituci n de estos componentes tendr que hacerse cargo de los gastos de desplazamiento y de mano de obra de dicho servicio e Opcional componentes para los que la reparaci n por parte del usuario es opcional Estos componentes tambi n est n dise ados para que puedan ser reparados por el usuario Sin embargo si precisa que HP realice su sustituci n puede o no conllevar costes adicionales dependiendo del tipo de servicio de garant a correspondiente al producto NOTA Algunos componentes no est n dise ados para que puedan ser reparados por el usuario Para que el usuario haga valer su garant a HP pone como condici n que un proveedor de servicios autorizado realice la sustituci n de estos componentes Dichos componentes se identifican con la palabra No en el cat logo ilustrado de componentes Seg n la disponibilidad y la situaci n geogr fica los componentes CSR se enviar n para que lleguen su destino al siguiente d a laborable Si la situaci n geogr fica lo permite se puede solicitar la entrega en el mismo d a o en cuatro horas con un coste adicional Si precisa asistencia t cnica puede llamar al Centro de asistencia t cnica de HP y recibir ayuda telef nica por parte de un t cnico Con el env o de materiales para la sustituci n de componentes CSR
24. HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or see Troubleshooting resources on page 102 Server maintenance and service guide located on the Documentation CD or the HP website http www hp com products servers platforms HP contact information on page 131 Troubleshooting 117 Start Server fault indications Select an appropriate fault indicator Insight Management Agents Was 3 3 event reported Is there an IML Is the Is the by Insight entry identifying internal internal Management the problem health LED Agents amber 4 Gather information from the System Management Homepage Failing components will be shown as yellow degraded or orange failed The system is degraded problems Are there any component health LEDs illuminated 1 Obtain failure information from IML entry if available Is a hard drive fault LED on Is there 6 Sufficient information Use maintenance to identify failing tools to identify the component problem 7 Replace or reseat component identified as failed or about to fail 8 You may need to replace the hard drive e Run the Smart Array SCSI diagnosis A predictive feature in HP Insight Diagnostics Online failure alert has martStart 7 4 or greater If the feature i Mark the corresponding IML not available call HP service provid
25. LED Green Power cap configured Flashing amber Power cap exceeded Off Server in standby or power cap disabled NIC 1 activity LED Green Network link Flashing 2 Network link and activity Off No link to network If power is off view status on the rear panel RJ 45 LEDs Rear panel LEDs and buttons on page 10 NIC 2 activity LED Green Network link Flashing 2 Network link and activity Off No link to network If power is off view status on the rear panel RJ 45 LEDs Rear panel LEDs and buttons page 10 UID LED Blue Activated Flashing System managed remotely Off Deactivated Component identification 8 Rear panel components Description USB connectors 2 RJ 45 Ethernet connectors 2 Slot 1 PCle2 x8 4 2 1 a S PCPA 1503 2 x8 8 4 2 1 Slot 4 PCle2 x16 8 4 2 1 75W EXT 75W4 Slot 6 PCle2 x8 4 2 1 RJ 45 Ethernet connector dedicated 2 management The SAS expander and the HP NC522SFP Dual Port 1OGbE Server Adapter not supported in slot 1 HP recommends the SAS expander is installed in slot 2 3The HP NC522SFP Dual Port Server Adapter is only supported in slot 3 Component identification 9 support options beyond 75W install the 150W PCle video graphics controller power cable option on page 82 Slot description example PCle2 x8 8 4 2 1 Negotiable link width s Physical connector link width Gen signaling rate
26. RBSU 1 HP ROM Based Setup Utility User Guide http www hp com servers smartstart 2 POST problems flowchart on page 113 Hard drive problems in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or see Troubleshooting resources on page 102 Controller documentation HP Insight Diagnostics on page 98 or in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or see Troubleshooting resources on page 102 CD ROM and DVD drive problems in the HP Proliant Servers Troubleshooting Guide located on the Documentation CD or see Troubleshooting resources on page 102 Controller documentation Loose connections on page 106 General memory problems are occurring in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or see Troubleshooting resources on page 102 e Operating system problems in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or see Troubleshooting resources on page 102 e contact information on page 131 Breaking the server down to the minimum hardware configuration on page 105 in the HP ProLiant Servers Troubleshooting Guide located the Documentation CD or see Troubleshooting resources on page 102 e Hardware problems in the HP Proliant Servers Troubleshooting Guide located on the Documentation CD or see Troubleshooting resources on page 102 Server maintenance a
27. Remove the large redundant fan air baffle 1 Power down the server on page 24 2 Do one of the following Open or remove the tower bezel as needed Open or remove the tower bezel on page 25 o Extend the server from the rack on page 24 3 Remove the access panel on page 26 Operations 27 4 Remove the large redundant fan air baffle amore the DIMM baffle Power down the server on page 24 2 Do one of the following o Open or remove the tower bezel as needed Open or remove the tower bezel on page 25 o Extend the server from the rack on page 24 Remove the access panel on page 26 P Remove the large redundant fan air baffle if installed Remove the large redundant fan air baffle on page 27 5 Remove the DIMM baffle Operations 28 Remove a fan blank 1 Power down the server on page 24 2 Do one of the following Open or remove the tower bezel as needed Open or remove the tower bezel on page 25 o Extend the server from the rack on page 24 Remove the access panel on page 26 Remove the large redundant fan air baffle if installed Remove the large redundant fan air baffle on page 27 5 Remove the fan blank 7 EY d i R My Operations 29 Setup Optional installation services Delivered by experie
28. These scripts are used to automate many of the manual steps in the server configuration process This automated server configuration process cuts time from each deployment making it possible to scale rapid high volume server deployments For more information and to download the SmartStart Scripting Toolkit see the HP website http www hp com servers sstoolkit Configuration Replication Utility CONREP is shipped in the SmartStart Scripting Toolkit and is a program that works with RBSU to replicate hardware configuration on ProLiant servers This utility is run during State O Run Hardware Configuration Utility when doing a scripted server deployment CONREP reads the state of the system environment variables to determine the configuration and then writes the results to an editable script file This file can then be deployed across multiple servers with similar hardware and software components For more information Configuration and utilities 91 refer to the SmartStart Scripting Toolkit User Guide the HP website http h18004 www 1 hp com products servers management toolkit documentation html HP ROM Based Setup Utility RBSU is a configuration utility embedded in ProLiant servers that performs a wide range of configuration activities that can include the following e Configuring system devices and installed options e Enabling and disabling system features Displaying system information e Selecting the primary boot cont
29. and LFF optional hard drive expansion cages Installing a hard drive expansion cage power cable To install the component 1 Power down the server on page 24 2 Do one of the following Open or remove the tower bezel as needed Open or remove the tower bezel on page 25 o Extend the server from the rack on page 24 3 Remove the access panel on page 26 4 Disconnect all cables connected to the system board System board components on page 1 1 Hardware options installation 54 Remove all expansion boards 5 Remove the large redundant fan air baffle on if installed Remove the large redundant fan air baffle page 27 6 on page 28 Remove the DIMM Remove the DIMM baffle Remove all fans 7 8 Loosen the two system board thumbscrews 9 55 Hardware options installation 10 Using the system board tray handles slide the tray forward and remove the system board 11 Connect the power cable from the option kit to the power supply backplane Be sure to thread the cables through the hole in the center wall Install the system board Tighten the thumbscrews Connect all cables to the system board Install all fans Install all DIMM baffles Install the large redundant fan air baffle if removed Install all expansion boards o restet RE ENS 2222
30. control and proactive notification 100 Gore Pack assa Tet nU MINIME CMM eM M MM DNE UP 101 LESE le s nr MERIT NN NENNT E 102 Troubleshooting resources orne 102 OS rt He en ix t 102 Important safety information sise 102 Symptom information usines seen 104 Prepare the server for diagnosis CM 104 loose 00 rj Me EUER 106 Service scm e die oe PM Ma ota Sa Mu m md 107 107 107 Start diagnosis flowchart 107 General diagnosis flowchart ss 108 Server power on problems flowchart 1 1 020 110 POST problems flowchart 222 113 OS boot problems flowchart 022000000000 nnne nennen 115 Server fault indications flowchart ses 116 POST error messages and beep codes Ra 118 Baten re place TENi nadia 120 Regulatory compliance ROCESS haer pd ENA Sak 121 Regulatory compliance identification numbers
31. controller user guide For more information regarding the default configurations that ORCA uses refer to the HP ROM Based Setup Utility User Guide on the Documentation CD Re entering the server serial number and product ID After you replace the system board you must re enter the server serial number and the product ID 1 During the server startup sequence press the F9 key to access RBSU 2 Select the Advanced Options 3 Select Service Options 4 Select Serial Number The following warnings appear WARNING WARNING WARNING The serial number is loaded into the system during the manufacturing process and should NOT be modified This option should only be used by qualified service personnel This value should always match the serial number sticker located on the chassis Warning The serial number should ONLY be modified by qualified personnel This value should always match the serial number located on the chassis 5 Press the Enter key to clear the warning 6 Enter the serial number and press the Enter key Select Produd ID The following warning appears Configuration and utilities 95 Warning The Product ID should ONLY be modified by qualified personnel This value should always match the Product ID on the chassis Enter the product ID and press the Enter key Press the Esc key to close the menu 10 Press the Esc key to exit RBSU 11 Press the F10 key to confirm exiting RBSU The server automaticall
32. enabled On 2 security is disabled Off System configuration can be changed On System configuration is locked fend oo Power on password is enabled On Power on password is disabled Off No function On Clear NVRAM E sa so When the system maintenance switch position 6 is set to the On position the system is prepared to erase all system configuration settings from both CMOS and NVRAM Component identification 14 A CAUTION Clearing CMOS and or NVRAM deletes configuration information Be sure to properly configure the server or data loss could occur SAS SATA device numbers e configuration with an optional SAS expander Component identification 15 e LFF configuration Fault UID LED amber blue Online LED green Component identification 16 SAS and SATA hard drive LED combinations Online adivity Fault UID LED Interpretation LED green amber blue On off or flashing Alternating amber The drive has failed or a predictive failure alert has been received and blue for this drive it also has been selected by a management application The drive is operating normally and it has been selected by a management application regularly 1 Hz Replace the drive as soon as possible Tre dive i one ba ot ave can Flashing regularly Amber
33. expansion stripe size migration and RAID migration are temporarily unavailable until charging is complete The recharge process takes between 15 minutes and two hours depending on the initial capacity of the battery Steady glow The battery pack is fully charged and posted write data is stored in the cache Off The battery pack is fully charged and there is no posted write data in the cache One blink per One blink per An alternating green and amber blink pattern indicates that the cache second second microcontroller is executing from within its boot loader and receiving new flash code from the host controller Steady glow There is a short circuit across the battery terminals or within the battery pack BBWC features are disabled until the battery pack is replaced The life expectancy of a battery pack is typically more than three years One blink per There is an open circuit across the battery terminals or within the second battery pack BBWC features are disabled until the battery pack is replaced The life expectancy of a battery pack is typically more than three years FBWC module LEDs The FBWC module has two single color LEDs green and amber The LEDs are duplicated on the reverse side of the cache module to facilitate status viewing Gumi Abert ot On Abackupisin progress Flashing 1 Hz On A restore is in progress Flashing 1 Hz on OF capacitor pack has completed chang Comp
34. flashing Do not remove the drive Removing a drive may terminate the regularly 1 Hz current operation and cause data loss The drive is part of an array that is undergoing capacity expansion or stripe migration but a predictive failure alert has been received for this drive To minimize the risk of data loss do not replace the drive until the expansion or migration is complete Flashing regularly Do not remove the drive Removing a drive may terminate the 1 Hz current operation and cause data loss The drive is rebuilding erasing or it is part of an array that is undergoing capacity expansion or stripe migration Flashing irregularly Amber flashing The drive is active but a predictive failure alert has been received regularly 1 Hz for this drive Replace the drive as soon as possible Flashing irregularly The drive is active and it is operating normally Steadily amber A critical fault condition has been identified for this drive and the controller has placed it offline Replace the drive as soon as possible Off Amber flashing A predictive failure alert has been received for this drive Replace regularly 1 Hz the drive as soon as possible The drive is offline a spare or not configured as part of an array Component identification 17 Battery pack LEDs 1 Green System Power LED This LED glows steadily when the system is powered up and 12 V system power is available This power supply is used to maintain the b
35. in the option kit to attach additional battery packs Hardware options installation 79 a 9 8 a el a f 10 Install the access panel on page 27 11 Doone ofthe following o Close or install the tower bezel as needed o Slide the server back into the rack 12 Power up the server on page 24 For more information see the documentation that ships with the option FBWC module and capacitor pack option AN CAUTION Do not use this controller with cache modules designed for other controller models because the controller can malfunction and you can lose data Also do not transfer this cache module to a different controller module because you can lose data To install the component 1 Back up all data 2 Close all applications 3 Power down the server on page 24 Z CAUTION In systems that use external data storage be sure that the server is the first unit to be powered down and the last to be powered back up Taking this precaution ensures that the system does not erroneously mark the drives as failed when the server is powered up 4 Doone of the following o Open or remove the tower bezel as needed Open or remove the tower bezel on page 25 o Extend the server from the rack on page 24 Remove the access panel on page 26 Remove the large redundant air baffle if installed Remove the large redundant fan air baffle on page 27
36. insert P N 327281 B21 420 or P N 157847 B21 22U to provide proper fronHo back airflow and cooling AN CAUTION If a third party rack is used observe the following additional requirements to ensure adequate airflow and to prevent damage to the equipment Front and rear doors If the 420 rack includes closing front and rear doors you must allow 5 350 sq cm 830 sq in of holes evenly distributed from top to bottom to permit adequate airflow equivalent to the required 64 percent open area for ventilation Side The clearance between the installed rack component and the side panels of the rack must be a minimum of 7 cm 2 75 in Temperature requirements To ensure continued safe and reliable equipment operation install or position the system in well ventilated climate controlled environment The maximum recommended ambient operating temperature TMRA for most server products is 35 C 95 F The temperature in the room where the rack is located must not exceed 35 C 95 F CAUTION To reduce the risk of damage to the equipment when installing third party options Do not permit optional equipment to impede airflow around the server or to increase the internal rack temperature beyond the maximum allowable limits Do not exceed the manvfacturer s TMRA Setup 31 Power requirements Installation of this equipment must comply with local and regional electrical regulations governing the installation of information
37. kg handling 60 lb Obtain adequate assistance to lift and stabilize the chassis during installation or removal The server is unstable when not fastened to the rails e When mounting the server in a rack remove the power supplies and any other removable module to reduce the overall weight of the product CAUTION To properly ventilate the system you must provide at least 7 6 cm 3 0 in of clearance at the front and back of the server CAUTION The server is designed to be electrically grounded earthed To ensure proper operation plug the AC power cord into a properly grounded AC outlet only Symptom information Before troubleshooting a server problem collect the following information e What events preceded the failure After which steps does the problem occur e What has been changed since the time the server was working e you recently add or remove hardware or software If so did you remember to change the appropriate settings in the server setup utility if necessary How long has the server exhibited problem symptoms e Ifthe problem occurs randomly what is the duration or frequency To answer these questions the following information may be useful HP Insight Diagnostics on page 98 and use the survey page to view the current configuration or to compare it to previous configurations e Refer to your hardware and software records for information e Refer to server LEDs and their statuses Pre
38. needed o Slide the server back into the rack 11 Power up the server on page 24 Redundant hot plug power supply option The server supports a second hot plug power supply to provide redundant power to the system if the primary power supply fails Hardware options installation 66 WARNING reduce the risk of electric shock or damage to the equipment not disable the power cord grounding plug The grounding plug is an important safety feature e Plug the power cord into a grounded earthed electrical outlet that is easily accessible at all times e Unplug the power cord from the power supply to disconnect power to the equipment e Do not route the power cord where it can be walked on or pinched by items placed against it Pay particular attention to the plug electrical outlet and the point where the cord extends from the equipment WARNING To reduce the risk of personal injury from hot surfaces allow the power supply or power supply blank to cool before touching it WARNING To reduce the risk of electric shock or damage to the equipment do not connect the power cord to the power supply until the power supply is installed CAUTION Always install either a hot plug power supply or a power supply blank into each bay to maintain proper airflow and cooling in the server Improper airflow can lead to thermal damage Power supply configuration A CAUTION All power supplies installed in the server must ha
39. o The system power cable to the optional hard drive cage o The LED cable from the optional hard drive cage to the primary hard drive cage Hardware options installation 61 o The 6LFF labeled connector to the primary hard drive cage 10 Connectthe remaining connector to SAS connector B on the system board System board components on page 11 11 Slide the optional hard drive cage fully into the bay until it clicks and then install the screws CAUTION Always populate each media bay with either a device or a blank Proper airflow can only be maintained when the bays are populated Unpopulated drive bays can lead to improper cooling and thermal damage 12 Install any hard drives or blanks SAS or SATA hard drive option on page 52 13 Install the access panel on page 27 14 Do one of the following o Close or install the tower bezel as needed o Slide the server back into the rack 15 Power up the server on page 24 Removable media device options Identifying guide screws When installing drives in the removable media bay guide screws must be installed to make sure the drives align correctly in the drive cage HP has provided extra guide screws 5 25 M3 metric screws and or HD 6 32 shipping screws located behind the media bay blank The metric screws are black Installing a half height or full height media device The server includes five removable media bays The server ships with an optical drive and the o
40. on the Documentation CD or see Troubleshooting resources on page 102 Server health LEDs on page 107 and Component identification on page 7 Loose connections on page 106 Troubleshooting Guide located on the Documentation CD or see Troubleshooting resources on page 102 Server maintenance and service guide located on the Documentation CD or the HP website http www hp com products servers platforms Breaking the server down to the minimum hardware configuration on page 105 or in the HP Proliant Servers Troubleshooting Guide located on the Documentation CD or see Troubleshooting resources on page 102 e Hardware problems in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or see Troubleshooting resources on page 102 Server maintenance and service guide located on the Documentation CD or the HP website http www hp com products servers platforms HP contact information on page 131 General memory problems are occurring in the HP ProLiant Servers Troubleshooting 113 Server information you need in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or see Troubleshooting resources on page 102 Operating system information you need in the HP Proliant Servers Troubleshooting Guide located on the Documentation CD or see Troubleshooting resources on page 102 Start POST Is 2 Problems L Verify the KVM is cabled D
41. single system health LED The system health LED provides the same functionality as the two separate internal and external health LEDs Depending on the model the internal health LED and external health LED may either appear solid or they may flash Both conditions represent the same symptom For the location of server LEDs and information on their statuses see the server documentation on the HP website http www hp com support Troubleshooting flowcharts To effectively troubleshoot a problem HP recommends that you start with the first flowchart in this section Start diagnosis flowchart on page 107 and follow the appropriate diagnostic path If the other flowcharts do not provide a troubleshooting solution follow the diagnostic steps in General diagnosis flowchart on page 108 The General diagnosis flowchart is a generic troubleshooting process to be used when the problem is not server specific or is not easily categorized into the other flowcharts The available flowcharts include e diagnosis flowchart on page 107 e General diagnosis flowchart page 108 e Server power on problems flowchart on page 110 e POST problems flowchart on page 113 OS boot problems flowchart on page 115 Server fault indications flowchart on page 116 Start diagnosis flowchart Use the following flowchart to start the diagnostic process General diagnosis flowchart on page 108 2 Power on problems flowchart S
42. technology equipment by licensed electricians This equipment is designed to operate in installations covered by NFPA 70 1999 Edition National Electric Code and NFPA 75 1992 code for Protection of Electronic Computer Data Processing Equipment For electrical power ratings on options refer to the product rating label or the user documentation supplied with that option N WARNING To reduce the risk of personal injury fire or damage to the equipment do not overload the AC supply branch circuit that provides power to the rack Consult the electrical authority having jurisdiction over wiring and installation requirements of your facility Z CAUTION Protect the server from power fluctuations and temporary interruptions with a regulating uninterruptible power supply UPS This device protects the hardware from damage caused by power surges and voltage spikes and keeps the system in operation during a power failure When installing more than one server you may need to use additional power distribution devices to safely provide power to all devices Observe the following guidelines e Balance the server power load between available AC supply branch circuits not allow the overall system AC current load to exceed 80 percent of the branch circuit AC current rating not use common power outlet strips for this equipment Provide a separate electrical circuit for the server Electrical grounding requirements The serv
43. the socket Hardware options installation 40 10 Press the tabs on the processor installation tool to separate it from the processor and then remove the tool 11 Close the processor socket retaining bracket and the processor locking lever The processor socket cover is automatically ejected Remove the cover A CAUTION Be sure to close the processor socket retaining bracket before closing the processor locking lever The lever should close without resistance Forcing the lever closed can damage the processor and socket requiring system board replacement Hardware options installation 41 12 Open the heatsink locking levers 13 Remove the heatsink protective cover 14 Install the heatsink Hardware options installation 42 15 Close the heatsink locking levers 16 Optional To optimize performance install memory into the processor 2 DIMM slots System board components on page 11 17 Remove the fan blank in fan bay 3 Remove a fan blank on page 29 18 Install the fan into fan bay 3 19 Connect the fan cable to the system board System board components on page 11 Hardware options installation 43 20 Install the DIMM baffle onto the fan 21 Install the large redundant fan air baffle if removed 22 Install the access panel on page 27 23 Do one of the following o Close or install the t
44. the upper right corner of the screen 3 Select System Options 4 Select Advanced Memory Protection 5 Select Online Spare with Advanced ECC Support 6 Press the Enter key 7 Press the Esc key to exit the current menu or press the F10 key to exit RBSU For more information on online spare memory refer to the white paper on the HP website http h18000 www 1 hp com products servers technology memoryprotection html Configuring lockstep memory To configure Lockstep memory Install the required DIMMs Installing DIMMs on page 51 Access RBSU by pressing the F9 key during power up when the prompt is displayed Select System Options Select Advanced Memory Protection Select Lockstep with Advanced ECC Support Press the Enter key Ie es ad Press the Esc key to exit the current menu or press the F10 key to exit RBSU For more information on Lockstep memory see the white paper on the HP website http h18000 www 1 hp com products servers technology memoryprotection html Array Configuration Utility ACU is a browser based utility with the following features e Runs as a local application or remote service e Supports online array capacity expansion logical drive extension assignment of online spares and RAID or stripe size migration e Suggests the optimum configuration for unconfigured system e Provides different operating modes enabling faster configuration or greater control over th
45. 60 W at 100V to 120V AC input 460 W at 200V to 240V AC input Server specifications 130 Technical support Before you contact HP Be sure to have the following information available before you call HP Technical support registration number if applicable Product serial number Product model name and number Product identification number Applicable error messages Add on boards or hardware Third party hardware or software Operating system type and revision level HP contact information For the name of the nearest HP authorized reseller See the Contact HP worldwide in English webpage http welcome hp com country us en wwcontact html For HP technical support In the United States for contact options see the Contact HP United States webpage http welcome hp com country us en contact_us html To contact HP by phone Call 1 800 HP INVENT 1 800 474 6836 This service is available 24 hours a day 7 days a week For continuous quality improvement calls may be recorded or monitored o If you have purchased a Care Pack service upgrade call 1 800 633 3600 For more information about Care Packs refer to the HP website http www hp com hps In other locations see the Contact HP worldwide in English webpage http welcome hp com country us en wwcontact html Customer Self Repair HP products are designed with many Customer Self Repair CSR parts to minimize repair time and allow for greater flexibi
46. 8 specifications server 128 start diagnosis flowchart 107 static electricity 127 support 99 131 support packs 91 supported operating systems 100 symbols on equipment 103 symptom information 104 system battery 120 system board 11 13 system board battery 125 system board LEDs 13 system maintenance switch 11 14 system power LED 8 18 T Taiwan battery recycling notice 126 tape drives 62 technical support 131 telephone numbers 131 temperature requirements 31 tool processor 37 tower bezel removing 25 tower server setting up 33 34 tower o rack conversion 87 TPM Trusted Platform Module 84 87 troubleshooting 102 Trusted Platform Module TPM 84 85 86 87 U UID LED 8 10 14 24 updating the system ROM 97 USB support 97 utilities 91 utilities deployment 91 92 ventilation 30 video graphics controller power cable 82 Index 144 W warnings 33 103 website 131 Index 145
47. HP ProLiant ML350 G6 Server User Guide Abstract This document is for the person who installs administers and troubleshoots servers and storage systems HP assumes you are qualified in the servicing of computer equipment and trained in recognizing hazards in products with hazardous energy levels Part Number 513503 003 February 2011 Edition 3 Copyright 2009 2011 Hewlett Packard Development Company L P The information contained herein is subject to change without notice The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein Microsoft Windows and Windows Server are U S registered trademarks of Microsoft Corporation Contents e dr i poca NR e m 7 Front panel components suisses 7 Front panel LEDs and b flons Praese E E d be iba dens 8 Rear panel sise 9 Rear panel LEDs and buttons usines 10 System board dir dete trennt ate usb EEA d uve 11 System board LEDS 13 ey ub Er ae 14 System maintenance switch sienne 14 SAS SATA device numbers 0
48. HP especificar si los componentes defectuosos deber n devolverse a HP En aquellos casos en los que sea necesario devolver alg n componente a HP deber hacerlo en el periodo de tiempo especificado normalmente cinco d as laborables Los componentes defectuosos deber n devolverse con toda la documentaci n relacionada y con el embalaje de env o Si no enviara el componente defectuoso requerido HP podr cobrarle por el de sustituci n En el caso de todas sustituciones que lleve a cabo el cliente HP se har cargo de todos los gastos de env o y devoluci n de componentes y la empresa de transporte que se utilice para dicho servicio Technical support 134 Para obtener m s informaci n acerca del programa de Reparaciones del propio cliente de HP p ngase contacto con su proveedor de servicios local Si est interesado en el programa para Norteam rica visite la p gina web de HP siguiente http www hp com go selfrepair Customer Self Repair Veel onderdelen in HP producten zijn door de klant zelf te repareren waardoor de reparatieduur tot een minimum beperkt kan blijven en de flexibiliteit in het vervangen van defecte onderdelen groter is Deze onderdelen worden CSR onderdelen Customer Self Repair genoemd Als HP of een HP Service Partner bij de diagnose vaststelt dat de reparatie kan worden uitgevoerd met een CSR onderdeel verzendt HP dat onderdeel rechtstreeks naar het defecte onderdeel daar
49. Ie Ie eee nne rh nnne ner rsen 15 BAS and SATA hard evel Doc n e 16 SAS and SATA hard drive LED combinations sienne spi pn pP Pd ra OUS 17 urs did 18 LEDS PTT nem 19 Fan locations and tup tonne 20 aide Oda MER RET ORT HMM MU URN et UM M MM 24 Power up the server sss 24 Power down the server na de te 24 Extend the server from the rack sess 24 Remove the server from the rack ii sie eta sss 25 Access the server rear panel rack model 25 Open or remove the tower bezel sise 25 Remove the access panel sise 26 Install the access panel sise 27 Remove the media bay blank sise 27 Remove the large redundant fan air baffle 27 Remove the DIMM baffle 28 Remove ar falten ioc dt ro as 29 Passation 30 Optional installation services 2 3 1L ocieass sefe Eee 30 30 Space airflow requirements eene eene 30 Temperature requirements irse it rr i eR YR RR SR REESE ERE VOR RYE Dd inter es 31 Power requirements xe reb b v Le
50. ROM based Diagnostics or Inspect by pressing the F10 key Access the boot menu by pressing the F11 key Force a PXE Network boot by pressing the F12 key BIOS Serial Console BIOS Serial Console allows you to configure the serial port to view POST error messages and run RBSU remotely through a serial connection to the server COM port The server that you are remotely configuring does not require a keyboard and mouse For more information about BIOS Serial Console see the BIOS Serial Console User Guide on the Documentation CD or the HP website http www hp com support smartstart documentation Configuring mirrored memory To configure mirrored memory Install the required DIMMs Installing DIMMs on page 51 Access RBSU by pressing the F9 key during power up when the prompt is displayed Select System Options Select Advanced Memory Protection ino He Ges Ppop Select Mirrored Memory with Advanced ECC Support Configuration and utilities 93 6 Press the Enter key 7 Press the Esc key to exit the current menu or press the F10 key to exit RBSU For more information on mirrored memory see the white paper on the HP website http h18000 www 1 hp com products servers technology memoryprotection html Configuring online spare memory To configure online spare memory 1 Install the required DIMMs Installing DIMMs on page 51 2 Access RBSU by pressing the F9 key during power up when the prompt is displayed in
51. The current version of SmartStart provides the memory spare part numbers for the server To download the latest version see the HP website http www hp com support Integrated Management Log IML records hundreds of events and stores them an easy to view form The IML timestamps each event with 1 minute granularity You can view recorded events in the IML in several ways including the following e From within HP SIM within Survey Utility e From within operating system specific IML viewers o For NetWare IML Viewer o For Windows IML Viewer o For Linux IML Viewer Application e within the 2 user interface e within HP Insight Diagnostics page 98 For more information see the Management CD in the HP Insight Foundation suite for ProLiant Remote support and analysis tools HP Insight Remote Support software HP strongly recommends that you install HP Insight Remote Support software to complete the installation or upgrade of your product and to enable enhanced delivery of your HP Warranty HP Care Pack Service or HP contractual support agreement HP Insight Remote Support supplements your monitoring 24 x 7 to ensure maximum system availability by providing intelligent event diagnosis and automatic secure submission of hardware event notifications to HP which will initiate a fast and accurate resolution based on your product s service level Notifications may be sent to your authorized HP Chann
52. ables 54 power cabling internal 54 power calculator 82 power cord 103 126 Index 143 power distribution unit PDU 32 power LEDs system 7 8 13 18 Power On Standby button 7 8 24 36 power requirements 32 power supplies 66 67 128 powering down 24 powering up 24 92 power on problems flowchart 110 pre diagnostic steps 102 preparation procedures 24 104 problem diagnosis 102 processor tool 37 processors 37 105 ProLiant Support Pack PSP 100 PSPs overview 100 R rack installation 30 33 35 rack resources 32 rack stability 103 rack warnings 33 103 RBSU ROM Based Setup Utility 92 RBSU configuration 92 rear panel components 9 rear panel LEDs 10 redundant fan 65 redundant ROM 97 registering the server 36 regulatory compliance notices 121 123 removable media cage 27 removable media devices 62 required information 131 ROM redundancy 97 ROM Based Setup Utility 87 92 ROMPaq utility 96 97 S safety considerations 33 102 SAS drives 17 52 SATA hard drive 17 52 SATA optical drive 62 scripted installation 91 serial number 95 series number 121 server fault indications flowchart 116 server features and options 37 service notifications 107 shipping carton contents 33 site requirements 31 SmartStart autorun menu 91 SmartStart Scripting Toolkit 91 SmartStart software 36 SmartStart overview 91 space requirements 30 specifications environmental 128 specifications power 12
53. alth LEDs 7 8 14 17 107 help resources 131 HP Insight Diagnostics 98 HP Insight Remote Support software 99 HP ProLiant Essentials Foundation Pack 36 HP technical support 131 identification number 121 iLO Integrated Lights Out 96 IML Integrated Management Log 99 Important Safety Information document 102 Insight Diagnostics 98 100 installation services 30 installation server options 34 37 installing hardware 37 installing operating system 36 Integrated Lights Out iLO 96 Integrated Management Log IML 99 internal health LED 7 8 17 J Japanese notice 124 K Korean notices 124 L laser devices 125 LED health 7 8 107 LED system power 8 LED UID 8 10 LEDs 7 16 17 LEDs front panel 8 LEDs hard drive 16 17 LEDs NIC 7 8 10 13 LEDs rear panel 10 LEDs system board 13 LEDs troubleshooting 102 Low voltage DIMMs 47 M management tools 96 mechanical specifications 128 media devices 62 memory 44 45 48 51 93 94 memory subsystem architecture 44 memory configuration requirements 46 50 memory online spare 48 94 N NMI jumper 14 O operating systems 36 100 optimum environment 30 Option ROM Configuration for Arrays ORCA 95 options installation 34 37 ORCA Option ROM Configuration for Arrays 95 OS boot problems flowchart 115 P PATA optical drive 62 PCI Express conversion card 71 PCI X expansion cage 71 phone numbers 131 POST problems flowchart 113 power c
54. aro feito pelo cliente No entanto se desejar que a HP as substitua pode haver ou n o a cobranca de taxa adicional dependendo do tipo de servico de garantia destinado ao produto OBSERVAC O Algumas pecas da HP n o s o projetadas para o reparo feito pelo cliente A fim de cumprir a garantia do cliente a HP exige que um t cnico autorizado substitua a peca Essas pecas est o identificadas a marca no cat logo de pecas ilustrado Conforme a disponibilidade e o local geogr fico as pecas CSR ser o enviadas no primeiro dia til ap s o pedido Onde as condi es geogr ficas permitirem a entrega no mesmo dia ou em quatro horas pode ser feita mediante uma taxa adicional Se precisar de aux lio entre em contato com o Centro de suporte t cnico da HP para que um t cnico o ajude por telefone A HP especifica nos materiais fornecidos com a peca CSR de reposi o se a pe a defeito deve ser devolvida HP Nos casos em que isso for necess rio preciso enviar a pe a com defeito HP dentro do per odo determinado normalmente cinco 5 dias teis A com defeito deve ser enviada com a documenta o correspondente no material de transporte fornecido Caso n o o faca a HP poder cobrar a reposi o Para as pecas de reparo feito pelo cliente a HP paga todas as despesas de transporte de devolu o da peca e determina a transportadora servico postal a ser utilizado Para obter mais informa es
55. assist IT administrators who verify server installations troubleshoot problems and perform repair validation HP Insight Diagnostics Offline Edition performs various in depth system and component testing while the OS is not running To run this utility launch the SmartStart CD HP Insight Diagnostics Online Edition is a web based application that captures system configuration and other related data needed for effective server management Available in Microsoft Windows and Linux versions the utility helps to ensure proper system operation For more information or to download the utility refer to the HP website http www hp com servers diags HP Insight Diagnostics survey functionality HP Insight Diagnostics on page 98 provides survey functionality that gathers critical hardware and software information on ProLiant servers This functionality supports operating systems that may not be supported by the server For operating systems supported by the server see the HP website htp www hp com go supportos Configuration and utilities 98 If a significant change occurs between data gathering intervals the survey function marks the previous information and overwrites the survey data files to reflect the latest changes in the configuration Survey functionality is installed with every SmartStart assisted HP Insight Diagnostics installation it can be installed through the HP PSP Proliant Support Packs on page 100 NOTE
56. at the rack is jury quip g adequately stabilized before extending a component from the rack WARNING To reduce the risk of personal injury be careful when pressing the server rail release jury 9 latches and sliding the server into the rack The sliding rails could pinch your fingers Operations 24 D oD Oe OOO OO O O DO O O O O O DO After performing the installation or maintenance procedure press the rail release latches and slide the server back into the rack Remove the server from the rack To remove the server from an HP telco or third party rack 1 Power down the server on page 24 2 Disconnect the cabling 3 Extend the server from the rack on page 24 Reverse the server installation steps in the documentation that ships with the rack mounting option Remove the server from the rack Place the server on a sturdy level surface Access the server rear panel rack model If the procedure requires accessing the server rear panel unlock the cable management arm and swing the arm away from the server For information on unlocking the cable management arm refer to the installation instructions that ship with the 3 7U Quick Deploy Rail System Open or remove the tower bezel This server has a removable bezel that must be unlocke
57. atforms Hardware problems in the HP Proliant Servers Troubleshooting Guide located on the Documentation CD or see Troubleshooting resources on page 102 Server maintenance and service guide located on the Documentation CD or the HP website http www hp com products servers platforms Breaking the server down to the minimum hardware configuration on page 105 or in the HP Proliant Servers Troubleshooting Guide located on the Documentation CD or see Troubleshooting resources on page 102 Server information you need in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or see Troubleshooting resources on page 102 Operating system information you need in the HP Proliant Servers Troubleshooting Guide located on the Documentation CD or see Troubleshooting resources on page 102 HP contact information on page 131 Troubleshooting 109 Start General diagnosis 1 Record symptom information Reboot server to see if condition still exists 2 Reseat any components Does that may have come condition still loose during shipping exist reboot the server Is this a newly installed server Were options 3 4 added or des the Check for Download the latest configuration changed Service software and recently Notifications firmware from the HP website still exist 5 6 Isolate and Isolate what has changed Verify it m
58. ation the server boots in Advanced ECC mode For more information see HP ROM Based Setup Utility on page 92 Hardware options installation 46 For the latest memory configuration information see the QuickSpecs on the HP website http www hp com RDIMM maximum memory configurations The following table lists the maximum memory configurations possible with 16 GB RDIMMs Single rank 36 GB 72 GB 72 GB 144 96 GB 192 GB UDIMM maximum memory configurations When using 2 GB single or dual rank UDIMMs the server supports a maximum of 24 GB with one processor and 48 GB with two processors Low voltage DIMMs Low Voltage DDR3 DIMMs operate at a lower voltage 1 35V than standard voltage DDR3 DIMMs 1 5V and therefore consume less power However LVDIMMs are configured to operated at standard voltage levels 1 5V under the following conditions e If LVDIMMs are mixed with standard DDR3 DIMMs on the same server the LVDIMMs operate at 1 5V e there are two dual rank LVDIMMs per channel on any populated memory channel in the system running at 1333 MHz the LVDIMMs operate at 1 5V This setting preserves maximum memory subsystem performance To have DIMMs operate at 1 35V configure the Maximum Memory Bus Frequency option in the ROM Based Setup Utility to 1066 MHz e If there is one quad rank LVDIMM per channel on any populated memory channel the system running at 1066 MHz the LVDIMMs operate at 1 5V This s
59. attery charge and provide supplementary power to the cache microcontroller 2 Green Auxiliary Power LED This LED glows steadily when 3 3V auxiliary voltage is detected The auxiliary voltage is used to preserve BBWC data and is available any time that the system power cords are connected to a power supply 3 Amber Battery Health LED To interpret the illumination patterns of this LED see the following table 4 Green BBWC Status LED To interpret the illumination patterns of this LED see the following table One blink every The system is powered down and the cache contains data that has not two seconds yet been written to the drives Restore system power as soon as possible to prevent data loss Data preservation time is extended any time that 3 3 V auxiliary power is available as indicated by LED 2 In the absence of auxiliary power battery power alone preserves the data A fully charged battery can normally preserve data for at least two days The battery lifetime also depends on the cache module size For further information refer to the controller QuickSpecs on the HP website http www hp com Double blink then The cache microcontroller is waiting for the host controller to pause communicate Component identification 18 LED3 pattern LED4 pattern Interpretation One blink per The battery pack is below the minimum charge level and is being second charged Features that require a battery such as write cache capacity
60. ce of upcoming hardware and software changes on HP commercial products For more information refer to the HP website http www hp com go pcn Configuration and utilities 100 HP Care Pack Services offer upgraded service levels to extend and expand bundled services with easy to buy easy to use support packages that help you make the most of your server investments For more information see the HP website http www hp com services carepack Configuration and utilities 101 Troubleshooting Troubleshooting resources The HP ProLiant Servers Troubleshooting Guide provides procedures for resolving common problems and comprehensive courses of action for fault isolation and identification error message interpretation issue resolution and software maintenance on Proliant servers and server blades This guide includes problem specific flowcharts to help you navigate complex troubleshooting processes To view the guide select a language English http www hp com support Proliant 5 en e French http www hp com support ProLiant_TSG_fr e ltalian http www hp com support Proliant TSG it e Spanish http www hp com support Proliant TSG sp German http www hp com support ProLiant_TSG_gr e Dutch http www hp com support ProLiant_TSG_nl e Japanese http www hp com support Proliant TSG Pre diagnostic steps N WARNING To avoid potential problems ALWAYS read the warnings and cauti
61. ckstep Online Spare and Mirrored Memory modes This server supports both Registered DIMMs RDIMMs and Unbuffered DIMMs UDIMMs DIMM slots in this server are identified by number and by letter Letters identify the slots to populate for specific AMP modes Slot numbers are reported by ROM messages during boot and for error reporting Single dual and quad rank DIMMs To understand and configure memory protection modes properly an understanding of single dual and quad rank DIMMs is helpful Some DIMM configuration requirements are based on these classifications A single rank DIMM has one set of memory chips that is accessed while writing to or reading from the memory dual rank DIMM is similar to having two single rank DIMMs on the same module with only rank accessible at a time A quad rank DIMM is effectively two dual rank DIMMs on the same module Only one rank is accessible at a time The server memory control subsystem selects the proper rank within the DIMM when writing to or reading from the DIMM Dual and quad rank DIMMs provide the greatest capacity with the existing memory technology For example if current DRAM technology supports 2 GB single rank DIMMs a dual rank DIMM would be 4 and a quad rank DIMM would be 8 DIMM identification L IMPORTANT This server does not support mixing RDIMMs and UDIMMs Attempting to mix these two types causes the server to halt during BIOS initializati
62. cumentation CD and software products In addition to the supplied items you may need e 15 Torx screwdriver Hardware options Operating system or application software e UPS Contents of the rack server shipping carton Unpack the server shipping carton and locate the materials and documentation necessary for installing the server All the rack mounting hardware necessary for installing the server into the rack is included with the rack or the server The contents of the server shipping carton include Server Setup 33 e Power cord e Hardware documentation Documentation CD and software products e Rack mounting hardware In addition to the supplied items you may need e 71 15 Torx screwdriver Hardware options e Operating system or application software e PDU Installing hardware options Install any hardware options before initializing the server For options installation information refer to the option documentation For server specific information refer to Hardware options installation on page 37 Setting up a tower server Follow the steps in this section to set up a tower model server If you are going to install the server into a rack refer to the rack installation Installing the server into the rack on page 35 section 1 Install the feet 2 Return the server to an upright position 3 Connect peripheral devices to the server Rear panel components on page 9 N WARNING To r
63. cure the device 1 Install the full height media device Installing a half height or full height media device page 62 2 Remove the front guide screw from the full height media device 3 Remove the silver shipping screw from the chassis Hardware options installation 64 4 Install the silver shipping screw into the full height device Redundant fan assembly option To install the component 1 Power down the server on page 24 2 Do one of the following o Open or remove the tower bezel as needed Open or remove the tower bezel on page 25 o Extend the server from the rack on page 24 Remove the access panel on page 26 Remove the fan blank from fan bay 4 Remove a fan blank on page 29 Install the fan in fan bay 4 ECE ot A HE Li 1 Pj i A H y JE 6 Connect the fan cable to the system board System board components page 11 Hardware options installation 65 7 Align the baffle guide posts with the holes on the fan and the system board 8 9 Install the access panel on page 27 10 Do one of the following o Close or install the tower bezel as
64. d and opened before accessing the front panel components The bezel should be kept closed during normal server operations Use the key provided with the server to unlock the bezel with a clockwise turn If necessary remove the bezel Z CAUTION To avoid breaking bezel remove the bezel before placing the server on its side Operations 25 Remove the access panel 1 Release the access panel latch 2 Slide the access panel back about 1 5 cm 0 5 in 3 Lift and remove the access panel Z CAUTION For proper cooling do not operate the server without the access panel baffles expansion slot covers hard drives or blanks installed Operations 26 Install the access panel 1 Place the access panel on top of the server allowing it to extend past the rear of the server approximately 1 5 cm 0 5 in 2 Slide the access panel forward until it clicks into place and close the access panel latch Remove the media bay blank 1 Power down the server on page 24 2 Do one ofthe following Open or remove the tower bezel as needed Open or remove the tower bezel page 25 o Extend the server from the rack on page 24 CAUTION Always populate each media bay with either a device or a blank Proper airflow can only be maintained when the bays are populated Unpopulated drive bays can lead to improper cooling and thermal damage 3 Remove the media bay blank M
65. d drivers required during the troubleshooting process Download the current version of SmartStart from the HP website http www hp com servers smartstart Performing processor procedures in the troubleshooting process Before performing any troubleshooting steps that involve processors review the following guidelines Be sure that only authorized personnel perform the troubleshooting steps that involve installing removing or replacing a processor Always locate the documentation for your processor model before performing any steps that require installing removing or replacing a processor If you cannot locate the hard copy of the instructions that shipped with the processor see the processor Processor option on page 37 instructions in this document Some processor models require the use of a processor installation tool and specific steps are documented to ensure that you do not damage the processor or processor socket on the system board For server models that have pins inside the processor socket remember that THE PINS ON THE SYSTEM BOARD ARE VERY FRAGILE AND EASILY DAMAGED If you damage the socket you must replace the system board Depending on the server model the contacts may be on the processor or they may be inside the processor socket Never touch the contacts THE PINS ON THE SYSTEM BOARD ARE VERY FRAGILE AND EASILY DAMAGED If the contacts inside the processor socket are damaged the system board must be replaced
66. e For more information on the automatic configuration refer to the HP ROM Based Setup Utility User Guide located on the Documentation CD Installing the operating system To operate properly the server must have a supported operating system For the latest information on supported operating systems refer to the HP website http www hp com go supportos Two methods are available to install an operating system on the server e SmartStart assisted installation Insert the SmartStart CD into the CD ROM drive and reboot the server e Manual installation Insert the operating system CD into the CD ROM drive and reboot the server This process may require you to obtain additional drivers from the HP website http www hp com support Follow the on screen instructions to begin the installation process For information on using these installation paths refer to the SmartStart installation poster in the HP ProLiant Essentials Foundation Pack included with the server Registering the server To register the server refer to the HP Registration website hitp register hp com Setup 36 Hardware options installation Introduction more than one option is being installed read the installation instructions for all the hardware options and identify similar steps to streamline the installation process WARNING To reduce the risk of personal injury from hot surfaces allow the drives and the internal system components t
67. e configuration options Remains available any time that the server is on Configuration and utilities 94 e Displays on screen tips for individual steps of a configuration procedure e Beginning with ACU version 8 28 13 0 provides diagnostic functionality on the Diagnostics tab formerly known as Array Diagnostics Utility For optimum performance the minimum display settings are 1024 x 768 resolution and 16 bit color Servers running Microsoft operating systems require one of the following supported browsers e Internet Explorer 6 0 or later Mozilla Firefox 2 0 or later For Linux servers see the README TXT file for additional browser and support information For more information see the Configuring Arrays on HP Smart Array Controllers Reference Guide on the Documentation CD or the HP website http www hp com Option ROM Configuration for Arrays Before installing an operating system you can use the ORCA utility to create the first logical drive assign RAID levels and establish online spare configurations The utility also provides support for the following functions Reconfiguring or more logical drives e Viewing the current logical drive configuration Deleting a logical drive configuration Setting the controller to be the boot controller If you do not use the utility ORCA will default to the standard configuration For more information regarding array controller configuration refer to the
68. e 98 or in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or see Troubleshooting resources on page 102 Server maintenance and service guide located on the Documentation CD or the HP website http www hp com products servers platforms Integrated Management Log on page 99 or in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or see Troubleshooting resources on page 102 Power source problems in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or see Troubleshooting resources on page 102 e Power supply problems in the HP Proliant Servers Troubleshooting Guide located on the Documentation CD or see Troubleshooting resources on page 102 Server maintenance and service guide located on the Documentation CD or the HP website http www hp com products servers platforms System open circuits and short circuits in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or see Troubleshooting resources on page 102 Troubleshooting 111 Start Power on problems 3 2 Use mainte Are any component nance tools to health LEDs on identify the problem 1 Is the internal health LED red or amber No 2 What color is the system power LED Amber or Green Yes 4 5 Reseat indicated if diti till exist component Check condition still exists
69. ecause of the complexity of the individual boards and subassemblies no one should attempt to make repairs at the component level or to make modifications to any printed wiring board Improper repairs can create a safety hazard WARNING reduce the risk of personal injury or damage to the equipment be sure that The leveling feet are extended to the floor The full weight of the rack rests on the leveling feet The stabilizing feet are attached to the rack if it is a single rack installation The racks are coupled together in multiple rack installations Only one component is extended at a time A rack may become unstable if more than one component is extended for any reason Troubleshooting 103 WARNING To reduce the risk of electric shock or damage to the equipment Do not disable the power cord grounding plug The grounding plug is an important safety feature e Plug the power cord into a grounded earthed electrical outlet that is easily accessible at all times e Unplug the power cord from the power supply to disconnect power to the equipment Do not route the power cord where it can be walked on or pinched by items placed against it Pay particular attention to the plug electrical outlet and the point where the cord extends from the server N WARNING To reduce the risk of personal injury or damage to the equipment Observe local occupation health and safety requirements and guidelines for manual 27 22
70. ectable error is detected in the active memory channel data is retrieved from the mirror channel This channel becomes the new active channel and the system disables the channel with the failed DIMM Lockstep memory configuration Lockstep mode provides protection against multi bit memory errors that occur on the same DRAM device Lockstep mode can correct any single DRAM device failure on x4 and x8 DIMM types The DIMMs in each channel must have identical HP part numbers Lockstep mode uses channel 1 and channel 2 Channel 3 is not populated Because channel 3 cannot be populated when using Lockstep mode the maximum memory capacity is lower than Advanced ECC mode Memory performance with Advanced ECC is also slightly higher Online Spare memory configuration Online spare memory provides protection against degraded DIMMs by reducing the likelihood of uncorrected memory errors This protection is available without any operating system support Online spare memory protection dedicates one rank of each memory channel for use as spare memory The remaining ranks are ovailable for OS and application use If correctable memory errors occur at a rate higher than a specific threshold on any of the non spare ranks the server automatically copies the memory contents of the degraded rank to the online spare rank The server then deactivates the failing rank and automatically switches over to the online spare rank General DIMM slot population guidelines
71. educe the risk of electric shock fire or damage to the equipment do not plug telephone or telecommunications connectors into RJ 45 connectors 4 Connect the power cord to the rear of the server 5 Connect the power cord to the AC power source Setup 34 WARNING To reduce the risk of electric shock or damage to the equipment not disable the power cord grounding plug The grounding plug is an important safety feature e Plug the power cord into a grounded earthed electrical outlet that is easily accessible at all times e Unplug the power cord from the power supply to disconnect power to the equipment not route the power cord where it can be walked on or pinched by items placed against it Pay particular attention to the plug electrical outlet and the point where the cord extends from the server Installing the server into the rack WARNING This server is very heavy To reduce the risk of personal injury or damage to the equipment Observe local occupational health and safety requirements and guidelines for manual material handling help to lift and stabilize the product during installation or removal especially when the product is not fastened to the rails When the server weighs more than 22 5 kg 50 Ib at least two people must lift the server into the rack together A third person may be required to help align the server if the server is installed higher than chest level Use caut
72. el Partner for on site service if configured and available in your country The software is available in two variants e Insight Remote Support Standard This software supports server and storage devices and is optimized for environments with 1 50 servers Ideal for customers who can benefit from proactive notification but do not need proactive service delivery and integration with a management platform e Insight Remote Support Advanced This software provides comprehensive remote monitoring and proactive service support for nearly all HP servers storage network and SAN environments plus selected non HP servers that have a support obligation with HP It is integrated with HP Systems Insight Manager dedicated server is recommended to host both HP Systems Insight Manager and HP Insight Remote Support Advanced Details for both versions are available on the HP website http www hp com go insightremotesupport Configuration and utilities 99 download the software go to Software Depot hitp www software hp com Select Insight Remote Support from the menu on the right Keeping the system current Drivers 27 IMPORTANT Always perform a backup before installing or updating device drivers The server includes new hardware that may not have driver support on all OS installation media If you are installing a SmartStart supported OS use the SmartStart software on page 91 and its Assisted Path feature to instal
73. enza autorizzato Tali parti sono identificate da un No nel Catalogo illustrato dei componenti In base alla disponibilit e alla localit geografica le parti CSR vengono spedite con consegna entro il giorno lavorativo seguente La consegna nel giorno stesso o entro quattro ore offerta con un supplemento di costo solo in alcune zone In caso di necessit si pu richiedere l assistenza telefonica di un addetto del centro di supporto tecnico HP Nel materiale fornito con una parte di ricambio CSR HP specifica se il cliente deve restituire dei componenti Qualora sia richiesta la resa ad HP del componente difettoso lo si deve spedire ad HP entro un determinato periodo di tempo generalmente cinque 5 giorni lavorativi componente difettoso deve essere restituito con la documentazione associata nell imballo di spedizione fornito La mancata restituzione del componente pu comportare la fatturazione del ricambio da parte di HP Nel caso di riparazione da parte del cliente HP sostiene tutte le spese di spedizione e resa e sceglie il corriere vettore da utilizzare Per ulteriori informazioni sul programma CSR di HP contattare il centro di assistenza di zona Per il programma in Nord America fare riferimento al sito Web http www hp com go selfrepair Customer Self Repair HP Produkte enthalten viele CSR Teile Customer Self Repair um Reparaturzeiten zu minimieren und h here Flexibilit t beim Austausch defekter Bauteile zu erm gl
74. er entry as repaired if present POST error messages and beep codes For a complete listing of error messages refer to the POST error messages in the HP Proliant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com support Troubleshooting 118 N WARNING To avoid potential problems ALWAYS read the warnings and cautionary information in the server documentation before removing replacing reseating or modifying system components Troubleshooting 119 Battery replacement If the server no longer automatically displays the correct date and time you may need to replace the battery that provides power to the real time clock Under normal use battery life is 5 to 10 years N WARNING The computer contains an internal lithium manganese dioxide a vanadium pentoxide or an alkaline battery pack A risk of fire and burns exists if the battery pack is not properly handled To reduce the risk of personal injury Do not attempt to recharge the battery not expose the battery to temperatures higher than 60 C 140 F not disassemble crush puncture short external contacts or dispose of in fire or water Replace only with the spare designated for this product To remove the component 1 Power down the server on page 24 2 Do one of the following o Open or remove the tower bezel as needed Open or remove the tower bezel on page 25 o Extend the ser
75. er must be grounded properly for proper operation and safety In the United States you must install the equipment in accordance with NFPA 70 1999 Edition National Electric Code Article 250 as well as any local and regional building codes In Canada you must install the equipment in accordance with Canadian Standards Association CSA C22 1 Canadian Electrical Code In all other countries you must install the equipment in accordance with any regional or national electrical wiring codes such as the International Electrotechnical Commission IEC Code 364 parts 1 through 7 Furthermore you must be sure that all power distribution devices used in the installation such as branch wiring and receptacles are listed or certified grounding type devices Because of the high ground leakage currents associated with multiple servers connected to the same power source HP recommends the use of a PDU that is either permanently wired to the building s branch circuit or includes nondetachable cord that is wired to an industrial style plug NEMA locking style plugs or those complying with IEC 60309 are considered suitable for this purpose Using common power outlet strips for the server is not recommended Rack planning resources The rack resource kit ships with all HP branded or Compaq branded 9000 10000 and H9 series racks For more information on the content of each resource refer to the rack resource kit documentation If you intend to deploy and c
76. ernal cables to the expansion board Refer to the documentation that ships with the expansion board Close the expansion board retainer Install the access panel on page 27 10 Do one of the following o Close or install the tower bezel as needed o Slide the server back into the rack 11 Connect any required external cables to the expansion board Refer to the documentation that ships with the expansion board PCI X expansion cage option The expansion cage option converts one PCI Express slot into two PCI X slots for additional expansion board capability The PCI X expansion cage does not support expansion boards with internal cabling requirements This option provides health monitoring of the riser fans which appear as fans 5 and 6 In addition both expansion boards installed in the PCI X expansion cage appear as slots 1 and 2 To install the component CAUTION To prevent damage to the server or expansion boards power down the server and remove all AC power cords before removing or installing the PCI X expansion cage 1 Power down the server on page 24 2 Do one ofthe following o Open or remove the tower bezel as needed Open or remove the tower bezel on page 25 o Remove the server from the rack on page 25 Hardware options installation 71 3 Remove the access panel on page 26 4 Remove the two T 10 screws from the rear panel and then remove the rear access panel Retain the screws for secu
77. erver on page 24 Two bay LFF drive cage option A CAUTION To avoid damage to the pin connectors install only supported hard drive cages and components in HP ProLiant ML350 G Servers For supported options see the QuickSpecs at the HP website http www hp com servers proliantml350 To install the component 1 Install the power cable Installing a hard drive expansion cage power cable on page 54 L IMPORTANT When installing the optional two bay LFF expansion hard drive cage do not reconnect SAS cable B 2 Remove the two bezel blanks closest to the primary hard drive cage 3 Using a T 15 Torx screwdriver remove the primary hard drive cage screws Hardware options installation 59 4 Extend the primary hard drive from the chassis 5 Disconnect the existing SAS cable from the SAS connector labeled 4 and 5 on the primary drive cage Retain the original SAS cable for future use 6 Connect the following cables o The LED cable to the optional hard drive cage Hardware options installation 60 o The 2LFF labeled connector to the optional hard drive cage Thread the LED and SAS SATA controller cables through the optional drive cage bay Slide the optional hard drive cage about three fourths of the way into the bay leaving room to connect cables at the back of the drive cage 9 Connect the following cables
78. erver power on problems flowchart on page 110 POST problems flowchart on page 113 4 OS boot problems flowchart on page 115 Server fault indications flowchart on page 116 Troubleshooting 107 Start diagnosis 1 Do Goto Yes you want to perform the General Diagnosis No 2 Go to Power on No Does server problems power on Yes No Does server complete POST OK Yes No Does server boot to OS OK Yes 5 1 Go to Does server Go to Server fault Yes have Insight Management No General indications Agent fault or LED fault diagnosis indication General diagnosis flowchart The General diagnosis flowchart provides a generic approach to troubleshooting If you are unsure of the problem or if the other flowcharts do not fix the problem use the following flowchart Symptom information on page 104 Loose connections on page 106 Service notifications on page 107 4 The most recent version of a particular server or option firmware is available on the HP Support website http www hp com support Troubleshooting 108 General memory problems are occurring in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or see Troubleshooting resources on page 102 Server maintenance and service guide located on the Documentation CD or the HP website http www hp com products servers pl
79. etting preserves maximum memory subsystem performance To have DIMMs operate at 1 35V configure the Maximum Memory Bus Frequency option in the ROM Based Setup Utility to 800 MHz LVDIMMs are only supported for use with the Intel Xeon 5600 series of processors Advanced ECC memory configuration Advanced ECC memory is the default memory protection mode for this server Standard ECC can correct single bit memory errors and detect multi bit memory errors When multi bit errors are detected using Standard ECC the error is signaled to the server and causes the server to halt Advanced ECC protects the server against some multi bit memory errors Advanced ECC can correct both single bit memory errors and 4 bit memory errors if all failed bits are on the same DRAM device on the DIMM Advanced ECC provides additional protection over Standard ECC because it is possible to correct certain memory errors that would otherwise be uncorrected and result in a server failure The server provides notification that correctable error events have exceeded a pre defined threshold rate Hardware options installation 47 Mirrored memory configuration Mirroring provides protection against uncorrected memory errors that would otherwise result in server downtime Mirroring is performed at the channel level Channels 1 and 2 are used channel 3 is not populated Data is written to both memory channels Data is read from one of the two memory channels If an uncorr
80. flow requirements when deciding where to install a rack e leave a minimum clearance of 63 5 cm 25 in in front of the rack e leave a minimum clearance of 76 2 cm 30 in behind the rack e leave a minimum clearance of 121 9 cm 48 in from the back of the rack to the back of another rack or row of racks HP servers draw in cool air through the front door and expel warm air through the rear door Therefore the front and rear rack doors must be adequately ventilated to allow ambient room air to enter the cabinet and the rear door must be adequately ventilated to allow the warm air to escape from the cabinet Z CAUTION To prevent improper cooling and damage to the equipment do not block the ventilation openings When vertical space in the rack is not filled by a server or rack component the gaps between the components cause changes in airflow through the rack and across the servers Cover all gaps with blanking panels to maintain proper airflow AN CAUTION Always use blanking panels to fill empty vertical spaces in the rack This arrangement ensures proper airflow Using a rack without blanking panels results in improper cooling that can lead to thermal damage The 9000 and 10000 Series Racks provide proper server cooling from flow through perforations in the front and rear doors that provide 64 percent open area for ventilation CAUTION When using a Compaq branded 7000 Series rack you must install the high airflow rack door
81. g Administration implemented regulations for laser products on August 2 1976 These regulations apply to laser products manufactured from August 1 1976 Compliance is mandatory for products marketed in the United States Battery replacement notice N WARNING The computer contains an internal lithium manganese dioxide a vanadium pentoxide or an alkaline battery pack A risk of fire and burns exists if the battery pack is not properly handled To reduce the risk of personal injury Do not attempt to recharge the battery not expose the battery to temperatures higher than 60 C 140 F Do not disassemble crush puncture short external contacts or dispose of in fire or water Batteries battery packs and accumulators should not be disposed of together with the general household waste To forward them to recycling or proper disposal use the public collection system or return them to HP an authorized HP Partner or their agents Regulatory compliance notices 125 For more information about battery replacement proper disposal contact an authorized reseller or an authorized service provider Taiwan battery recycling notice The Taiwan EPA requires dry battery manufacturing or importing firms in accordance with Article 15 of the Waste Disposal Act to indicate the recovery marks on the batteries used in sales giveaway or promotion Contact a qualified Taiwanese recycler for proper battery disposal Fe EE Han
82. g a broken or disfigured rivet on an installed TPM administrators should consider the system compromised and take appropriate measures to ensure the integrity of the system data Hardware options installation 85 5 Install the TPM board Press down on the connector to seat the board System board components page 11 6 Install the TPM security rivet by pressing the rivet firmly into the system board le cds Install the access panel on page 27 Do one of the following o Close or install the tower bezel as needed o Slide the server back into the rack 9 Power up the server on page 24 Retaining the recovery key password The recovery key password is generated during Bitlocker setup and can be saved and printed after BitLocker is enabled When using BitLocker always retain the recovery key password The recovery key password is required to enter Recovery Mode after BitLocker detects possible compromise of system integrity Hardware options installation 86 help ensure maximum security observe the following guidelines when retaining the recovery key password e Always store the recovery key password in multiple locations e Always store copies of the recovery key password away from the server Do not save the recovery key password on the encrypted hard drive Enabling the Trusted Platform Module When prompted during the start up sequence access RBSU by pressing the F9 key
83. gewoonlijk vijf 5 werkdagen retourneren aan HP Het defecte onderdeel moet met de bijbehorende documentatie worden geretourneerd in het meegeleverde verpakkingsmateriaal Als u het defecte onderdeel niet terugzendt kan HP u voor het vervangende onderdeel kosten in rekening brengen Bij reparatie door de klant betaalt HP alle verzendkosten voor het vervangende en geretourneerde onderdeel en kiest HP zelf welke koerier transportonderneming hiervoor wordt gebruikt Neem contact op met een Service Partner voor meer informatie over het Customer Self Repair programma van HP Informatie over Service Partners vindt u op de HP website http www hp com go selfrepair Reparo feito pelo cliente Os produtos da HP s o projetados com muitas pecas para reparo feito pelo cliente CSR de modo minimizar o tempo de reparo e permitir maior flexibilidade na substitui o de pe as com defeito Se durante o per odo de diagn stico a HP ou fornecedores parceiros de servico da HP concluir que o reparo pode ser efetuado pelo uso de uma peca CSR a de reposi o ser enviada diretamente ao cliente Existem duas categorias de pecas CSR Obrigat ria Pecas cujo reparo feito pelo cliente obrigat rio Se desejar que a HP substitua essas pecas ser o cobradas as despesas de transporte e m o de obra do servico Technical support 135 Opcional Pe as cujo reparo feito pelo cliente opcional Essas pe as tamb m s o projetadas para rep
84. ichen Wenn HP oder ein HP Servicepartner bei der Diagnose feststellt dass das Produkt mithilfe eines CSR Teils repariert werden kann sendet Ihnen HP dieses Bauteil zum Austausch direkt zu CSR Teile werden in zwei Kategorien unterteilt Zwingend Teile f r die das Customer Self Repair Verfahren zwingend vorgegeben ist Wenn Sie den Austausch dieser Teile von HP vornehmen lassen werden Ihnen die Anfahrt und Arbeitskosten f r diesen Service berechnet Optional Teile f r die das Customer Self Repair Verfahren optional ist Diese Teile sind auch f r Customer Self Repair ausgelegt Wenn Sie jedoch den Austausch dieser Teile von HP vornehmen lassen m chten k nnen bei diesem Service je nach den f r Ihr Produkt vorgesehenen Garantiebedingungen zus tzliche Kosten anfallen HINWEIS Einige Teile sind nicht f r Customer Self Repair ausgelegt Um den Garantieanspruch des Kunden zu erf llen muss das Teil von einem HP Servicepartner ersetzt werden Im illustrierten Teilekatalog sind diese Teile mit bzw gekennzeichnet Technical support 133 CSR Teile werden abh ngig von der Verf gbarkeit und vom Lieferziel am folgenden Gesch ftstag geliefert F r bestimmte Standorte ist eine Lieferung am selben Tag oder innerhalb von vier Stunden gegen einen Aufpreis verf gbar Wenn Sie Hilfe ben tigen k nnen Sie das HP technische Support Center anrufen und sich von einem Mitarbeiter per Telefon helfen lassen Den Materialie
85. inimize the was installed correctly Restore Does memory server to last known working state condition still configuration or original shipped configuration exist 7 Does 8 Does Troubleshoot or replace condition Break server condition basic server spare parts still exist down to minimal still exist configuration 6 Add one part at a time back to Does configuration to isolate faulty condition still exist component condition still a exist Record action taken 9 Record symptom amp Ensure the following information is 10 error information on available Call HP Service repair tag if sending Survey configuration snapshots Provider back a failed part OS event log file Full crash dump Server power on problems flowchart Symptoms e server does not power on system power LED is off or amber Troubleshooting 110 e The external health LED is red or amber e internal health LED is red or amber NOTE For the location of server LEDs and information on their statuses refer to the server documentation Possible causes e Improperly seated or faulty power supply e Loose or faulty power cord e Power source problem e Power on circuit problem e Improperly seated component or interlock problem e Faulty internal component Server health LEDs on page 107 and Component identification on HP Insight Diagnostics on pag
86. ion when installing the server in or removing the server from the rack it is unstable when not fastened to the rails CAUTION Always plan the rack installation so that the heaviest item is on the bottom of the rack Install the heaviest item first and continue to populate the rack from the bottom to the top 1 Install the server and cable management arm into the rack Refer to the installation instructions that ship with the 3 7U Quick Deploy Rail System 2 Install an additional extender bracket included with the server to the cable management arm Refer to Converting the cable management arm swing in the installation instructions that ship with the 3 7U Quick Deploy Rail System Setup 35 3 Connect peripheral devices to the server Rear panel components on page 9 4 Connect the power cord to the rear of the server 5 Connect the power cord to the AC power source Powering up and configuring the server To power up the server press the Power On Standby button While the server boots RBSU and the ORCA utility are automatically configured to prepare the server for operating system installation To configure these utilities manually e Press the F8 key when prompted during the array controller initialization to configure the array controller using ORCA e Press the F9 key when prompted during the boot process to change the server settings using RBSU The system is set up by default for the English languag
87. ity Run the Erase Utility if you must erase the system for the following reasons e You want to install a new operating system on server with an existing operating system e You encounter an error when completing the steps of a factory installed operating system installation To access the Erase Utility use the System Erase button on the home screen of the SmartStart CD SmartStart software on page 91 Redundant ROM support The server enables you to upgrade or configure the ROM safely with redundant ROM support The server has a single ROM that acts as two separate ROM images In the standard implementation one side of the ROM contains the current ROM program version while the other side of the ROM contains a backup version NOTE The server ships with the same version programmed on each side of the ROM Safety and security benefits When you flash the system ROM ROMPaq writes over the backup ROM and saves the current ROM as backup enabling you to switch easily to the alternate ROM version if the new ROM becomes corrupted for any reason This feature protects the existing ROM version even if you experience a power failure while flashing the ROM USB support and functionality USB support HP provides both standard USB 2 0 support and legacy USB 2 0 support Standard support is provided by the OS through the appropriate USB device drivers Before the OS loads HP provides support for USB devices through legacy USB support
88. l the OS and latest driver support If you are installing drivers from the SmartStart CD be sure that you are using the latest SmartStart version that your server supports To verify that your server is using the latest supported version see the HP website htip www hp com support For more information see the documentation provided with the SmartStart CD If you do not use the SmartStart CD to install an OS drivers for some of the new hardware are required These drivers as well as other option drivers ROM images and value add software can be downloaded from the HP website http www hp com support To directly locate the OS drivers for a particular server enter the following web address into the browser http www hp com support lt servername gt In place of lt servername gt enter the server name For example http www hp com support dl360g6 http www hp com support dl360g6 ProLiant Support Packs PSPs represent operating system specific bundles of ProLiant optimized drivers utilities and management agents Refer to the PSP website http h18000 www 1 hp com products servers management psp html Operating System Version Support For information about specific versions of a supported operating system refer to the operating system support matrix http www hp com go supportos Change control and proactive notification HP offers Change Control and Proactive Notification to notify customers 30 to 60 days in advan
89. lity in performing defective parts replacement If during the diagnosis period HP or HP service providers or service partners identifies that the repair can be accomplished by the use of a CSR part HP will ship that part directly to you for replacement There are two categories of CSR parts Mandatory Parts for which customer self repair is mandatory If you request HP to replace these parts you will be charged for the travel and labor costs of this service Technical support 131 e Optional Parts for which customer self repair is optional These parts are also designed for customer self repair If however you require that HP replace them for you there may or may not be additional charges depending on the type of warranty service designated for your product NOTE Some HP parts are not designed for customer self repair In order to satisfy the customer warranty HP requires that an authorized service provider replace the part These parts are identified as No in the Illustrated Parts Catalog Based on availability and where geography permits CSR parts will be shipped for next business day delivery Same day or four hour delivery may be offered at an additional charge where geography permits If assistance is required you can call the HP Technical Support Center and a technician will help you over the telephone HP specifies in the materials shipped with a replacement CSR part whether a defective part must be returned to HP In case
90. may cause undesired operation For questions regarding this product contact us by mail or telephone e Hewlett Packard Company P O Box 692000 Mail Stop 530113 Houston Texas 77269 2000 e 1 800 HP INVENT 1 800 474 6836 For continuous quality improvement calls may be recorded or monitored For questions regarding this FCC declaration contact us by mail or telephone e Hewlett Packard Company P O Box 692000 Mail Stop 510101 Houston Texas 77269 2000 e 1 281 514 3333 To identify this product refer to the part series or model number found on the product Modifications The FCC requires the user to be notified that any changes or modifications made to this device that are not expressly approved by Hewlett Packard Company may void the user s authority to operate the equipment Cables Connections to this device must be made with shielded cables with metallic RFI EMI connector hoods in order to maintain compliance with FCC Rules and Regulations Canadian notice Avis Canadien Class A equipment Regulatory compliance notices 122 This Class A digital apparatus meets all requirements of the Canadian Interference Causing Equipment Regulations Cet appareil num rique de la classe A respecte toutes les exigences du R glement sur le mat riel brouilleur du Canada Class B equipment This Class B digital apparatus meets all requirements of the Canadian Interference Causing Equipment Regulations Cet appareil n
91. mee kunt vervangen Er zijn twee categorie n CSR onderdelen Verplicht Onderdelen waarvoor reparatie door de klant verplicht is Als u HP verzoekt deze onderdelen voor u te vervangen worden u voor deze service reiskosten en arbeidsloon in rekening gebracht Optioneel Onderdelen waarvoor reparatie door de klant optioneel is Ook deze onderdelen zijn ontworpen voor reparatie door de klant Als u echter HP verzoekt deze onderdelen voor u te vervangen kunnen daarvoor extra kosten in rekening worden gebracht afhankelijk van het type garantieservice voor het product OPMERKING Sommige HP onderdelen zijn niet ontwikkeld voor reparatie door de klant In verband met de garantievoorwaarden moet het onderdeel door een geautoriseerde Service Partner worden vervangen Deze onderdelen worden de geillustreerde onderdelencatalogus aangemerkt met Nee Afhankelijk van de leverbaarheid en de locatie worden CSR onderdelen verzonden voor levering de eerstvolgende werkdag Levering op dezelfde dag of binnen vier kan tegen meerkosten worden aangeboden indien dit mogelijk is gezien de locatie Indien assistentie gewenst is belt u een HP Service Partner om via de telefoon technische ondersteuning te ontvangen HP vermeldt in de documentatie bij het vervangende CSR onderdeel of het defecte onderdeel aan HP moet worden geretourneerd Als het defecte onderdeel aan HP moet worden teruggezonden moet u het defecte onderdeel binnen een bepaalde periode
92. migration or stripe size migration is in progress 27 IMPORTANT The battery pack might have a low charge when installed In this case a POST error message is displayed when the server is powered up indicating that the battery pack is temporarily disabled No action is necessary on your part The internal circuitry automatically recharges the batteries and enables the battery pack This process might take up to four hours During this time the cache module functions properly but without the performance advantage of the battery pack NOTE The data protection and the time limit also apply if a power outage occurs When power is restored to the system an initialization process writes the preserved data to the hard drives To install the component 1 Power down the server on page 24 2 Doone ofthe following Open or remove the tower bezel as needed Open or remove the tower bezel on page 25 o Extend the server from the rack on page 24 Remove the access panel on page 26 Locate the cache module connector System board components on page 11 Open the cache module latches Hardware options installation 78 6 Install the cache module gt A 7 Connect the cable to the cache module 8 Connect the cable to the battery pack 9 Install the battery pack L IMPORTANT The server supports only one battery pack in the chassis If more than one battery is needed use the Velcro strips provided
93. n die mit einem CSR Ersatzteil geliefert werden k nnen Sie entnehmen ob das defekte Teil an HP zur ckgeschickt werden muss Wenn es erforderlich ist das defekte Teil an HP zur ckzuschicken m ssen Sie dies innerhalb eines vorgegebenen Zeitraums tun in der Regel innerhalb von f nf 5 Gesch ftstagen Das defekte Teil muss mit der zugeh rigen Dokumentation in der Verpackung zur ckgeschickt werden die im Lieferumfang enthalten ist Wenn Sie das defekte Teil nicht zur ckschicken kann HP Ihnen das Ersatzteil in Rechnung stellen Im Falle von Customer Self Repair kommt HP f r alle Kosten f r die Lieferung und R cksendung avf und bestimmt den Kurier Frachtdienst Weitere Informationen ber das HP Customer Self Repair Programm erhalten Sie von Ihrem Servicepartner vor Ort Informationen ber das CSR Programm in Nordamerika finden Sie auf der HP Website unter http www hp com go selfrepair Reparaciones del propio cliente Los productos de HP incluyen muchos componentes que el propio usuario puede reemplazar Customer Self Repair CSR para minimizar el tiempo de reparaci n y ofrecer una mayor flexibilidad a la hora de realizar sustituciones de componentes defectuosos Si durante la fase de diagn stico o los proveedores o socios de servicio de HP identifica que una reparaci n puede llevarse a cabo mediante el uso de un componente CSR HP le enviar dicho componente directamente para que realice su sustituci n Los componentes
94. n Utility 91 configuration tools 91 configuring AMP modes 93 94 connectors 7 8 9 11 13 contacting 131 CSR customer self repair 131 customer self repair CSR 131 D Declaration of Conformity 122 device numbers 15 diagnosing problems 102 diagnostic tools 96 98 diagnostics utility 98 DIMM installation guidelines 48 DIMM slotlocations 11 DIMM slots 11 13 48 DIMMs 13 44 45 47 51 93 DIMMs installation 51 DIMMs single and dual rank 45 drive LEDs 16 drivers 100 electrical grounding requirements 32 electrostatic discharge 127 environmental requirements 30 128 environmental specifications 128 Erase Utility 97 error messages 118 European Union notice 123 expansion boards 69 70 71 87 expansion slot covers removing 69 extending server from rack 24 25 external health LED 7 8 F fan assembly 65 fan bay numbering 20 fan blank 29 fan configurations 20 fans 20 Index 142 FBWC module 19 80 FCC rating label 121 features 7 Federal Communications Commission FCC notice 121 122 flowcharts 107 108 110 113 115 116 front bezel 25 front panel components 7 front panel LEDs 8 full height media device 62 64 G general diagnosis flowchart 108 guide screws 62 H half height media device 62 hard drive cage 54 57 59 hard drive LEDs 16 17 hard drives 17 hard drives determining status of 17 hardware options 37 hardware options installation 34 37 health driver 96 he
95. name gt For example hitp www hp com support dl360g6 Integrated Lights Out 2 technology The iLO 2 subsystem is a standard component of selected ProLiant servers that provides server health and remote server manageability The iLO 2 subsystem includes an intelligent microprocessor secure memory and a dedicated network interface This design makes iLO 2 independent of the host server and its operating system The iLO 2 subsystem provides remote access to any authorized network client sends alerts and provides other server management functions Using iLO 2 you can e Remotely power up power down or reboot the host server e Send alerts 2 regardless of the state of the host server Configuration and utilities 96 e Access advanced troubleshooting features through the iLO 2 interface e Diagnose iLO 2 using HP SIM through a web browser and SNMP alerting For more information about iLO 2 features which may require an iLO Advanced Pack or iLO Advanced for BladeSystem license see the iLO 2 documentation on the Documentation CD or on the HP website http www hp com servers lights out Erase Utility Z CAUTION Perform a backup before running the System Erase Utility The utility sets the system to its original factory state deletes the current hardware configuration information including array setup and disk partitioning and erases all connected hard drives completely Refer to the instructions for using this util
96. nced certified engineers HP Care Pack services help you keep your servers up and running with support packages tailored specifically for HP ProLiant systems HP Care Packs let you integrate both hardware and software support into a single package A number of service level options are available to meet your needs HP Care Pack Services offer upgraded service levels to expand your standard product warranty with easy to buy easy to use support packages that help you make the most of your server investments Some of the Care Pack services are e Hardware support 6 Callto Repair 4 Hour 24x7 Same Day o 4 Hour Same Business Day e Software support o Microsoft o Linux o Proliant Essentials HP SIM and RDP o VMWare e Integrated hardware and software support o Critical Service o Proactive 24 o Support Plus o Support Plus 24 e Startup and implementation services for both hardware and software For more information on HP Care Pack Services see the HP website http www hp com services carepack Optimum environment When installing the server select a location that meets the environmental standards described in this section Space and airflow requirements Tower server In a tower configuration leave at least a 7 6 cm 3 in clearance space at the front and back of the server for proper ventilation Setup 30 Rack server To allow for servicing and adequate airflow observe the following space and air
97. nd service guide located on the Documentation CD or the HP website http www hp com products servers platforms General diagnosis flowchart on page 108 Troubleshooting 115 Start OS boot problems 2 Go to POST Problems Does the 1 server boot Disable Fast Boot in RBSU SmartStart and check server boot CD order Does server still boot with errors 3 No Troubleshoot possible hard drive subsystem problem Does server still fail to boot SmartStart SmartStart recognize default boot device 4 Run Insight Diagnostics Is this known good copy of SmartStart Still fail with known good copy 4 j Troubleshoot Diagnostics un problem found without errors by Diagnostics 5 Check CD DVD ROM controller and cable 6 Isolate and minimize the 7 memory configuration Troubleshoot possible corrupted system disk or OS Does condition still exist 8 Break server down to minimum configuration Does condition still exist Yes Does condition still exist Add parts back to configuration to isolate component Does 9 condition still Troubleshoot or replace basic exist server spare parts 10 Go to General Diagnosis Server fault indications flowchart Symptoms Server boots but a fault event is reported by Insight Management Agent
98. not populate slots or After installing the DIMMs use RBSU to configure the system for Lockstep memory support Configuring lockstep memory on page 94 Multi processor Lockstep population order For Lockstep memory mode configurations with multiple processors populate the DIMM slots for each processor in the following order o First A and B o Next Dand E o Last and H o not populate slots C or e o First A and B o last D and E not populate slots H or After installing the DIMMs use RBSU to configure the system for Lockstep memory support Configuring lockstep memory on page 94 Installing DIMMs A CAUTION To avoid damage to the hard drives memory and other system components the air baffle drive blanks and access panel must be installed when the server is powered up 1 Power down the server on page 24 2 Do one of the following o Open or remove the tower bezel as needed Open or remove the tower bezel on page 25 o Extend the server from the rack on page 24 Remove the access panel on page 26 Remove the large redundant fan air baffle if installed Remove the large redundant fan air baffle on page 27 Remove the DIMM baffle if installed Remove the DIMM baffle on page 28 Remove a fan if necessary Open the DIMM slot latches Hardware options installation 51 8 Install the DIMM 9 Install a fan if removed
99. o cool before touching them Z CAUTION To prevent damage to electrical components properly ground the server before beginning any installation procedure Improper grounding can cause electrostatic discharge Processor option The server supports single and dual processor operation With two processors installed the server supports boot functions through the processor installed in processor socket 1 However if processor 1 fails the system automatically boots from processor 2 and provides a processor failure message A CAUTION To avoid damage to the processor and system board only authorized personnel should attempt to replace or install the processor in this server Z CAUTION To help avoid damage to the processor and system board do not install the processor without using the processor installation tool A CAUTION To prevent possible server malfunction and damage to the equipment multiprocessor configurations must contain processors with the same part number IMPORTANT If installing a processor with a faster speed update the system ROM before installing the processor To install the component 1 Update the system ROM Locate and download the latest ROM version from the HP website hitp www hp com support Follow the instructions on the website to update the system ROM Power down the server on page 24 Do one of the following Open or remove the tower bezel as needed Open or remove the tower bezel
100. on Hardware options installation 45 The memory subsystem may be populated with either RDIMMs or UDIMMs but mixing the two types is not supported To determine DIMM characteristics use the label attached to the DIMM and the following illustration and table HP 8GB 2Rx8 PC3 10600R 9 08 phim i e ooo Rank aaao rank 2R Dual rank AR Quad rank A peer x4 4 bit 8 ad speed 10600 1333 MHz 8500 1066 MHz DIMM type R RDIMM registered E UDIMM unbuffered with ECC For the latest supported memory information see the QuickSpecs on the HP website http www hp com Memory configurations To optimize server availability the server supports the following AMP modes e Advanced ECC provides the greatest memory capacity for a given DIMM size while providing up to 4 bit error correction This mode is the default option for this server e Mirrored Memory provides maximum protection against failed DIMMs Uncorrectable errors in one channel are corrected by the mirror channel e Lockstep provides enhanced protection while making all installed memory available to the operating system The server can continue to function if a single or multi bit memory failure within a single DRAM device occurs Advanced Memory Protection options are configured in RBSU If the requested AMP mode is not supported by the installed DIMM configur
101. on to RILOE board 1 Verify video is cabled correctly Is iLO Do running on the server you have known good KVM errors messages Test RILOE board or replace KVM 3 component See POST error 7 Reseat indicated any beep codes messages component 4 Check for loose Record action 1 connections taken 8 9 Isolate and solat Does the If condition still exists minimize the error code provide replace indicated memory direction component configuration Does condition still exist Yes Add one part at a time back to configuration to isolate component 10 Break server down Does condition still exist to the minimum configuration Does condition still exist Record symptom amp N 11 Does error information on Troubleshoot replace basic condition still repair tag if server spare parts exist sending back a failed part 4 Record action taken 13 Ensure the following information is available Survey configuration snapshots OS event log file End 12 Call HP Service Provider Full crash dump Troubleshooting 114 OS boot problems flowchart Symptoms e Server does not boot a previously installed operating system e Server does not boot SmartStart Possible causes e Corrupted operating system e drive subsystem problem e Incorrect boot order setting in
102. onary information in the server documentation before removing replacing reseating or modifying system components 27 IMPORTANT This guide provides information for multiple servers Some information may not apply to the server you are troubleshooting Refer to the server documentation for information on procedures hardware options software tools and operating systems supported by the server 1 Review the important safety information on page 102 2 Gather symptom information on page 104 3 Prepare the server for diagnosis on page 104 4 Use the Start diagnosis flowchart on page 107 to begin the diagnostic process Important safety information Familiarize yourself with the safety information in the following sections before troubleshooting the server Important safety information Before servicing this product read the Important Safety Information document provided with the server Troubleshooting 102 Symbols on equipment The following symbols may be placed on equipment to indicate the presence of potentially hazardous conditions A 69 ANA AN A 27 22 kg 60 lb AN Un This symbol indicates the presence of hazardous energy circuits or electric shock hazards Refer all servicing to qualified personnel WARNING To reduce the risk of injury from electric shock hazards do not open this enclosure Refer all maintenance upgrades and servicing to qualified personnel This symbol indicates
103. onent identification 19 Flashing 2 Hz Flashing 2 Hz One of the following conditions exists Alternating with Alternating with e The charging process has timed out amber LED green LED e The capacitor pack is not connected On On The flash code image failed to load The flash code is corrupt Fan locations and configurations Z CAUTION maintain proper cooling all fan bays must be populated with a fan or a fan blank e locations o oa Jao o oct o Oo E Component identification 20 e Single processor standard fan configuration Description Rear fan 1 Rear fan 2 Front fan 3 Processor 1 DIMM baffle Description Rear fan 1 Rear fan 2 Component identification 21 Description Front fan 3 Front fan 4 Processor 1 DIMM baffle Large redundant fan air baffle Description Rear fan 1 Rear fan 2 Front fan 3 Processor 1 Processor 2 DIMM baffles Component identification 22 Dualprocessor redundant fan configuration Description Rear fan 1 Rear fan 2 Front fan 3 Front fan 4 Processor 1 Processor 2 Div bole Is Large redundant fan air baffle Component identification 23 Operations Power up the server To power up the server press the Power On Standby button To determine status see Front panel LEDs and buttons on page 8 Power d
104. onfigure multiple servers in a single rack refer to the white paper on high density deployment at the HP website http www hp com products servers platforms Setup 32 Rack warnings N WARNING To reduce the risk of personal injury or damage to the equipment be sure that The leveling jacks are extended to the floor e The full weight of the rack rests on the leveling jacks The stabilizing feet are attached to the rack if it is a single rack installation The racks are coupled together in multiple rack installations Only one component is extended at a time A rack may become unstable if more than one component is extended for any reason N WARNING To reduce the risk of personal injury or equipment damage when unloading a rack e At least two people are needed to safely unload the rack from the pallet An empty 420 rack can weigh as much as 115 kg 253 Ib can stand more than 2 1 m 7 ft tall and may become unstable when being moved on its casters Never stand in front of the rack when it is rolling down the ramp from the pallet Always handle the rack from both sides Contents of the tower server shipping carton Unpack the server shipping carton and locate the materials and documentation necessary for installing the server The contents of the server shipping carton include Server e Tower server feet e Power cord Keyboard not included in all regions e Mouse not included in all regions Do
105. option it is not necessary to power down the server before removing or installing a power supply 2 Remove the power supply blank N WARNING To reduce the risk of electric shock or damage to the equipment do not connect AC power cords to uninstalled power supplies Slide the power supply into the power supply bay until the release lock lever clicks securing the power supply Connect the power cord to the power supply Using the retaining clip shipped with the server secure the power cord to the power supply handle Securing the cord will ensure enough slack Connect the power cord to the AC power source Be sure that the power supply LED is illuminated green Rear panel LEDs and buttons on page 10 Hardware options installation 68 Expansion board options The server supports PCI PCI X and PCI Express expansion boards Removing the expansion slot cover To install the component 1 Power down the server on page 24 2 Do one of the following Open or remove the tower bezel as needed Open or remove the tower bezel on page 25 o Extend the server from the rack on page 24 Remove the access panel on page 26 Push the release latches on the expansion board retainer and then pull the retainer out away from the chassis diu T m Vi E pA UN Va Hardware options installation 69 5 Remove the expansion slot cover
106. ors should consider the system compromised and take appropriate measures to ensure the integrity of the system data e When using BitLocker always retain the recovery key password The recovery key password is required to enter Recovery Mode after BitLocker detects a possible compromise of system integrity e HP is not liable for blocked data access caused by improper TPM use For operating instructions see the encryption technology feature documentation provided by the operating system Installing the Trusted Platform Module board N WARNING To reduce the risk of personal injury electric shock or damage to the equipment remove the power cord to remove power from the server The front panel Power On Standby button does not completely shut off system power Portions of the power supply and some internal circuitry remain active until AC power is removed N WARNING To reduce the risk of personal injury from hot surfaces allow the drives and the internal system components to cool before touching them 1 Power down the server on page 24 Remove the access panel on page 26 Do one of the following o Open or remove the tower bezel as needed Open or remove the tower bezel on page 25 o Extend the server from the rack on page 24 4 Locate the TPM connector System board components on page 11 AN CAUTION Any attempt to remove an installed TPM from the system board breaks or disfigures the TPM security rivet Upon locatin
107. ower bezel as needed o Slide the server back into the rack 24 Power up the server on page 24 Memory options iy IMPORTANT This server does not support mixing RDIMMs and UDIMMs Attempting to mix these two types causes the server to halt during BIOS initialization The memory subsystem in this server can support RDIMMs or UDIMMs Both types are referred to as DIMMs when the information applies to both types When specified as RDIMM or UDIMM the information applies to that type only All memory installed in the server must the same type The server supports the following DIMM speeds e Single and dual rank PC3 10600 DDR 1333 DIMMs operating at 1333 and 1066 MHz e Quad rank PC3 8500 DDR 1067 DIMMs operating at 1066 MHz Depending on the processor model the number of DIMMs installed and whether UDIMMs or RDIMMs are installed the memory clock speed may be reduced to 1066 or 800 MHz For more information on the effect of DIMM slot population see General DIMM slot population guidelines on page 48 Memory subsystem architecture The memory subsystem in this server is divided into channels Each processor supports three channels and each channel supports three DIMM slots as shown in the following table Hardware options installation 44 I G 1 D 2 A 3 2 H 4 E 5 B 6 7 8 9 I This multi channel architecture provides enhanced performance in Advanced ECC mode This architecture also enables the Lo
108. own the server N WARNING To reduce the risk of personal injury electric shock or damage to the equipment remove the power cord to remove power from the server The front panel Power On Standby button does not completely shut off system power Portions of the power supply and some internal circuitry remain active until AC power is removed IMPORTANT If installing a hotplug device it is not necessary to power down the server 1 Back up the server data Shut down the operating system as directed by the operating system documentation 3 server is installed in a rack press the UID LED button on the front panel Blue LEDs illuminate on the front and rear panels of the server 4 Press the Power On Standby button to place the server in standby mode When the server activates standby power mode the system power LED changes to amber 5 the server is installed in a rack locate the server by identifying the illuminated rear UID LED button 6 Disconnect the power cords The system is now without power Extend the server from the rack 1 Pull down the quick release levers on each side of the server to release the server from the rack We IMPORTANT If the server is installed in a telco rack remove the server from the rack to access internal components 2 Extend the server on the rack rails until the server rail release latches engage WARNING reduce the risk of personal injury or equipment damage be sure th
109. pare the server for diagnosis 1 Be sure the server is in the proper operating environment with adequate power air conditioning and humidity control For required environmental conditions see the server documentation Troubleshooting 104 Record any error messages displayed by the system Remove all diskettes CD ROMs DVD ROMs and USB drive keys Power down the server and peripheral devices if you will be diagnosing the server offline If possible always perform an orderly shutdown a Exit any applications b Exit the operating system c Power down the server on page 24 Disconnect any peripheral devices not required for testing any devices not necessary to power up the server Do not disconnect the printer if you want to use it to print error messages Collect all tools and utilities such as a Torx screwdriver loopback adapters ESD wrist strap and software utilities necessary to troubleshoot the problem o You must have the appropriate Health Drivers and Management Agents installed on the server To verify the server configuration connect to the System Management homepage and select Version Control Agent The VCA gives you a list of names and versions of all installed HP drivers Management Agents and utilities and whether they are up to date o HP recommends you have access to the server documentation for server specific information o HP recommends you have access to the SmartStart CD for value added software an
110. population order For Advanced ECC mode configurations with multiple processors populate the DIMM slots for each processor in the following order Sequentially in alphabetical order A through 1 e UDIMM A through sequentially in alphabetical order Do not populate DIMM slots through Mirrored Memory population guidelines For Mirrored Memory mode configurations observe the following guidelines e Observe the general DIMM slot population guidelines on page 48 e Always install DIMMs in channels 1 and 2 for each installed processor not install DIMMs in channel 3 for any processor DIMMs installed on channel 1 and channel 2 of an installed processor must be identical e multi processor configurations each processor must have a valid Mirrored Memory configuration e multi processor configurations each processor may have a different valid Mirrored Memory configuration Single processor Mirrored Memory population order For Mirrored Memory mode configurations with a single processor populate the DIMM slots in the following order e RDIMM o First A and B o Next D and E o Last G and H o not populate slots C Hardware options installation 49 e UDIMM o First A and B o Last D and E o not populate slots or After installing the DIMMs use RBSU to configure the system for Mirrored Memory support Configuring mirrored memory on page 93 Mul
111. ps are flexible straps with a minimum of 1 megohm 10 percent resistance in the ground cords To provide proper ground wear the strap snug against the skin Use heel straps toe straps or boot straps at standing workstations Wear the straps on both feet when standing on conductive floors or dissipating floor mats Use conductive field service tools Use a portable field service kit with a folding static dissipating work mat If you do not have any of the suggested equipment for proper grounding have an authorized reseller install the part For more information on static electricity or assistance with product installation contact an authorized reseller Electrostatic discharge 127 Server specifications Environmental specifications Temperature range Maximum wer bulb temperature 295 82248 Relative humidity noncondensing inc a cjue All temperature ratings shown are for sea level An altitude derating of 1 C per 300 m 1 8 F per 1 000 ft to 3048 m 10 000 ft is applicable No direct sunlight allowed Storage maximum humidity of 95 is based a maximum temperature of 45 C 113 F Altitude maximum for storage corresponds to a pressure minimum of 70 kPa Mechanical specifications Dimension 22 22 7 Power supply specifications Depending on installed options the server is configured with one of the following power supplies e ProLiant 1200 W Power Supply Input requiremen
112. quipment This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to Regulatory compliance notices 121 radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures e Reorient or relocate the receiving antenna e Increase the separation between the equipment and receiver e Connect the equipment into an outlet on a circuit that is different from that to which the receiver is connected e Consult the dealer or an experienced radio or television technician for help Declaration of conformity for products marked with the FCC logo United States only This device complies with Part 15 of the FCC Rules Operation is subject to the following two conditions 1 this device may not cause harmful interference and 2 this device must accept any interference received including interference that
113. rature Amber System temperature threshold exceeded Of Normal operation System fan 2 Amber Fan is missing or has failed Of Fan is functioning 10 Processor 1 Amber Processor 1 failed Off Processor 1 is functioning Component identification 13 Description Description EN fan 1 Amber Fan is missing or has failed Off Fan is functioning Processor 1 DIMMs Amber An error has occurred Off Normal operation functionality NM An NMI crash dump enables administrators to create crash dump files when a system is hung and not responding to traditional debug mechanisms Crash dump log analysis is an essential part of diagnosing reliability problems such as hangs in operating systems device drivers and applications Many crashes freeze a system and the only available action for administrators is to cycle the system power Resetting the system erases any information that could support problem analysis but the NMI feature preserves that information by performing a memory dump before a hard reset To force the OS to invoke the NMI handler and generate a crash dump log the administrator can do any of the following Short the NMI jumper pins e Press the NMI switch e Use the iLO Virtual NMI feature For additional information see the whitepaper on the HP website http h20000 www2 hp com bc docs support SupportManual c00797875 c00797875 pdf System maintenance switch Off iLO 2 security is
114. ring the PCI X expansion cage 5 Remove the airflow shield from the chassis Retain the shield for future use if the PCI X expansion cage is not installed VF CET Hardware options installation 72 6 Remove the four T 15 screws from the hard drive cage and then partially extend the hard drive cage from the chassis 7 Pull the spring loaded locking pin out and then turn it one quarter turn to an extended position Hardware options installation 73 Remove PCI X expansion slot cover 8 Install PCI X expansion boards in the PCI X expansion cage 9 74 Hardware options installation 10 Install the PCI X expansion cage Secure the assembly with the screws from the rear access panel oo oo 11 EL 12 Open the expansion board retainer 13 Remove the expansion board or the expansion slot cover for expansion slot 1 Removing the expansion slot cover on page 69 The expansion cage is supported only by slot 1 14 Install the included PCI Express conversion card into expansion slot 1 Hardware options installation 75 EN EN D i SN EA AA 15 Close the expansion board retainer 16 Connect the signal cable to the installed PCI Express con
115. roller e Configuring memory options e language selection For more information on RBSU see the HP ROM Based Setup Utility User Guide on the Documentation CD or the HP website http www hp com support smartstart documentation Using RBSU To use RBSU use the following keys Toaccess RBSU press the F9 key during power up when prompted navigate the menu system use the arrow keys e make selections press the Enter key e To access Help for a highlighted configuration option press the key L IMPORTANT RBSU automatically saves settings when you press the Enter key The utility does not prompt you for confirmation of settings before you exit the utility To change a selected setting you must select a different setting and press the Enter key Default configuration settings are applied to the server at one of the following times e Upon the first system power up e After defaults have been restored Default configuration settings are sufficient for proper typical server operation but configuration settings can be modified using RBSU The system will prompt you for access to RBSU with each power up Auto configuration process The auto configuration process automatically runs when you boot the server for the first time During the power up sequence the system ROM automatically configures the entire system without needing any intervention During this process the ORCA utility in most cases automatically config
116. rp i rta ecoute XR leta neo 127 Contents 5 Grounding methods to prevent electrostatic discharge 127 128 Environmental specilicatioris t il de d be cede dr eoe cus 128 Mechanical Specifications 128 Power supply specifications tiere e dee ee cue osa I shen TD sd eb te Od dn e Eae enden nes 128 me 131 Before you contact HP sss 131 HP contact information 131 Customer Self Repair iii 131 aoe kK OES AER REKE GEESE AEE EKO 139 ER ICTU 142 Contents 6 Component identification Front panel components em Description Power 277 usemedasQ 4777 herd drive bays bay SFF drive cage modo Component identification 7 Front panel LEDs and buttons System power LED Green Power Flashing green Waiting for power due to group power capping Amber System in standby but power still applied Off Power cord not attached or power supply failure Health LED Green Normal Amber System degraded To identify the component in a degraded state see the system board LEDs on page 13 Red System critical To identify the component in a critical state see the system board LEDs on page 13 Off 2 Normal when in standby mode Power cap
117. s e Server boots but the internal health LED external health LED or component health LED is red or amber NOTE For the location of server LEDs and information on their statuses refer to the server documentation Troubleshooting 116 Possible causes Improperly seated or faulty internal or external component Unsupported component installed Redundancy failure System overtemperature condition Component identification on page 7 Integrated Management Log on page 99 or in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or see Troubleshooting resources on page 102 Event list error messages in the HP Proliant Servers Troubleshooting Guide located on the Documentation CD or see Troubleshooting resources on page 102 Server health LEDs on page 107 System Management Homepage https localhost 2381 Power on problems flowchart Server power on problems flowchart on page 110 HP Insight Diagnostics on page 98 or in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or see Troubleshooting resources on page 102 Hardware problems in the HP Proliant Servers Troubleshooting Guide located on the Documentation CD or see Troubleshooting resources on page 102 Server maintenance and service guide located on the Documentation CD or the HP website http www hp com products servers platforms Smart Array SCSI Diagnosis feature or in the
118. s where it is required to return the defective part to HP you must ship the defective part back to HP within a defined period of time normally five 5 business days The defective part must be returned with the associated documentation in the provided shipping material Failure to return the defective part may result in HP billing you for the replacement With a customer self repair HP will pay all shipping and part return costs and determine the courier carrier to be used For more information about HP s Customer Self Repair program contact your local service provider For the North American program refer to the HP website http www hp com go selfrepair R paration par le client CSR Les produits HP comportent de nombreuses pi ces CSR Customer Self Repair r paration par le client afin de minimiser les d lais de r paration et faciliter le remplacement des pi ces d fectueuses Si pendant la p riode de diagnostic HP ou ses partenaires ou mainteneurs agr s d termine que la r paration peut tre effectu e l aide d une pi ce CSR HP vous l envoie directement Il existe deux cat gories de pi ces CSR Obligatoire Pi ces pour lesquelles la r paration par le client est obligatoire Si vous demandez HP de remplacer ces pi ces les co ts de d placement et main d uvre du service vous seront factur s Facultatif Pi ces pour lesquelles la r paration par le client est facultative Ces pi ces sont galement con
119. sobre o programa de reparo feito pelo cliente da HP entre em contato com o fornecedor de servi os local Para o programa norte americano visite o site da HP http www hp com go selfrepair Technical support 136 mes EI AEREIRRIEU EZA MERI EL SH SS CERE EMT HERIT SKORE ALK CSR 3 BORIS FIERE ACC SEP HPEH IEH ERRTRIES ACHR Lt 8 R 238 Y AH Y 3 DR BEACCEADAOMR TO SERB CONMR ME CHERTT 6Lb4SHHP EUR SERIES EX ROME IARA it ECA MRORMEMMT 51 015 HPET ITHPIERR DPI CH SB AM ENTUET MAGICA REGIE shit o Cli lt 3 lt lt R KAW HOME RABAT ENT ALES SIRO CSRBI LFB MIS IS ROCA SBEMHSMESAMRREN THAT AMA HPISE HEMRA GAMES LA AMAR LT lt ESO MMAR EB ZF SBS LEICAN TCE SL MORBI CIEE LEURS BA ABER ENE HIANS UMRRER RAT ERSTER 3 ZP AITE HP ante tr EA ATHENS CSR DUR FT ANE EIR SA
120. ssists the deployment process by performing a wide range of configuration activities including e Preparing the system for installing off the shelf versions of leading operating system software e Installing optimized server drivers management agents and utilities automatically with every assisted installation Testing server hardware using the Insight Diagnostics Utility HP Insight Diagnostics on page 98 e Installing software drivers directly from the CD With systems that have Internet connection the SmartStart Autorun Menu provides access to a complete list of ProLiant system software e Enabling access to the Array Configuration Utility on page 94 and Erase Utility on page 97 SmartStart is included in the HP Insight Foundation suite for ProLiant For more information about SmartStart software see the HP Insight Foundation suite for ProLiant or the HP website http www hp com go foundation SmartStart Scripting Toolkit The SmartStart Scripting Toolkit is a server deployment product that allows you to build an unattended automated installation for high volume server deployments The SmartStart Scripting Toolkit is designed to support ProLiant BL ML DL and SL servers The toolkit includes a modular set of utilities and important documentation that describes how to apply these tools to build an automated server deployment process The Scripting Toolkit provides a flexible way to create standard server configuration scripts
121. tended PDU power distribution unit POST Power On Self Test PSP ProLiant Support Pack RBSU ROM Based Setup Utility RDIMM Registered Dual In line Memory Module SAS serial attached SCSI SATA serial ATA SFF small form factor SIM Systems Insight Manager Acronyms and abbreviations 140 TMRA recommended ambient operating temperature TPM trusted platform module UDIMM Unregistered Dual In Line Memory Module UID unit identification Acronyms and abbreviations 141 Index 1 150W PCle video graphics controller power cable option 82 A access panel 26 27 accessing servers 25 acoustics statement for Germany 126 ACU Array Configuration Utility 94 adapter LEDs 7 8 10 13 additional information 102 air baffle 27 28 airflow requirements 31 Array Configuration Utility ACU 94 ASR Automatic Server Recovery 96 authorized reseller 131 auto configuration process 92 Automatic Server Recovery ASR 96 baffles 27 28 batteries replacing 125 battery 14 120 125 battery backed write cache 18 BBWC battery backed write cache 18 78 BBWC battery 78 BIOS Serial Console 93 BIOS upgrade 96 boot options 93 BSMI notice 124 buttons 7 8 C cables 106 122 Canadian notice 122 capacitor pack 19 80 Care Pack 30 101 cautions 103 Change Control 100 Chinese notice 125 components 7 9 11 configuration of system 36 91 Configuration Replicatio
122. the presence of electric shock hazards The area contains no user or field serviceable parts Do not open for any reason WARNING To reduce the risk of injury from electric shock hazards do not open this enclosure This symbol an RJ 45 receptacle indicates a network interface connection WARNING To reduce the risk of electric shock fire or damage to the equipment do not plug telephone or telecommunications connectors into this receptacle This symbol indicates the presence of a hot surface or hot component If this surface is contacted the potential for injury exists WARNING To reduce the risk of injury from a hot component allow the surface to cool before touching This symbol indicates that the component exceeds the recommended weight for one individual to handle safely WARNING To reduce the risk of personal injury or damage to the equipment observe local occupational health and safety requirements and guidelines for manual material handling These symbols on power supplies or systems indicate that the equipment is supplied by multiple sources of power Te WARNING To reduce the risk of injury from electric shock remove all power cords to 7 completely disconnect power from the system Warnings and cautions WARNING Only authorized technicians trained by HP should attempt to repair this equipment All troubleshooting and repair procedures are detailed to allow only subassembly module level repair B
123. ther four bays have blanks You can install two full height devices or up to four additional half height media devices in the removable media cage Hardware options installation 62 To install half height or ful height media device 1 Power down the server on page 24 2 Do one ofthe following Open or remove the tower bezel as needed Open or remove the tower bezel on page 25 o Extend the server from the rack on page 24 Remove the access panel on page 26 Remove the media bay blank on page 27 Install the guide screws Identifying guide screws on page 62 if applicable me WE du Slide the drive about three fourths of the way into the bay leaving room to connect cables at the back of the drive o Haltheight device 7 Connect the data and power cables to the rear of the device Hardware options installation 63 Slide the drive into the bay until it clicks When shipping a server with a full height device installed replace the front guide screw with a shipping screw Installing the full height media device shipping screw page 64 10 Install the access panel on page 27 11 Do one of the following o Close or install the tower bezel as needed Slide the server back into the rack Installing the full height media device shipping screw When shipping a server with a full height media device installed always install a shipping screw to se
124. ti processor Mirrored Memory population order For Mirrored Memory mode configurations with multiple processors populate the DIMM slots for each processor in the following order e RDIMM o First A and B o Next D and E o Last G and H o not populate slots C e o First A and B o Last Dand E not populate slots H or After installing the DIMMs use RBSU to configure the system for mirrored memory support Configuring mirrored memory on page 93 Lockstep Memory population guidelines For Lockstep memory mode configurations observe the following guidelines e Observe the general DIMM slot population guidelines on page 48 e Always install DIMMs in channels 1 and 2 for each installed processor not install DIMMs in channel 3 for any processor DIMM configuration on channel 1 and channel 2 of a processor must be identical e multi processor configurations each processor must have a valid Lockstep Memory configuration e multi processor configurations each processor have a different valid Lockstep Memory configuration Single processor Lockstep population order For Lockstep memory mode configurations with a single processor populate the DIMM slots in the following order e RDIMM o First A and B o Next D and E o Last G and H Hardware options installation 50 o Do not populate slots C or e UDIMM o First A and B o Last D and E
125. tion and LII RR EQ NR REA Et 91 Contiguration too ee en ne 91 aieas 91 HP ROM Based Setup s aec ie tre tr dre dtd te 92 Array Configuration Utility ne ennemies 94 Option ROM Configuration for Arrays handle einen ele 95 Re entering the server serial number and product ID 95 Management SRS a aS Sas 96 Automatic Server M 96 ROMPGG e RE Ses ES aR 96 Integrated Lights Out 2 technology 96 Erase Utility i O O O N A E E 97 Red nd nt ROM SUpport MET mc 97 USB support and functionality eo UD VEMM ER QUNM not 97 Internal SD SUDDSP a etd aod POR RARUS D mA pP x RM aD M DEG RERO DU E DUE 98 ose ER ose Ma M Tem ere MM eee Tee Re een MM AERE 98 tae nb st 98 Contents 4 HP Insight Diagnostics ach 98 Integrated Management Log ere sentent emo 99 Remote support and analysis tools iii 99 HP Insight Remote Support software intimement tit tenait NN ass 99 Keeping the system SUETeri bsc oreet e iot annee e fedele edis ots teammates 100 WI 100 ProLiant Support E 100 Operating System Version Support 100 Change
126. ts requirements E input voltage MNA to 120 VAC 200 to 240 VAC 50 Hz to 60 Hz Rated input current 10 at 100 VAC 4 9 A at 200 VAC Server specifications 128 Rated input power 930 W at 100V AC input 1348 W at 200V AC input BTUs per hour 3530 at 120V AC input 4600 at 200V to 240V AC input Rated steady state power 800 W at 100V AC input 900 W at 120V AC input 1200 W at 200V to 240V AC input Maximum peak power 800 W at 100V AC input 900 W at 120V AC input 1200 W at 200V to 240V AC input e ProLiant 750 W Power Supply Specification ES Rated input voltage 240 VAC Rated input frequency 50 Hz to 60 Hz Rated input current 8 9 at 100 4 3 at 200 VAC Rated input power 857 W at 100V AC input 824 W at 200V AC input BTUs per hour 2925 at 100V AC input 2812 at 200V AC input Rated steady state power 750 W at 100V to 120V AC input 750 W at 200V to 240V AC input Maximum peak power 750 W at 100V to 120V AC input 750 W at 200V to 240V AC input e HP ProLiant 460 W Power Supply mmm Rated input voltage 100 to 120 VAC 200 to 240 VAC Rated input frequency 50 Hz to 60 Hz Rated input current 5 5 Aat 100 VAC 2 6 A at 200 VAC Rated input power 526 W at 100V AC input 505 W at 200V AC input BTUs per hour 1794 at 100V AC input 1725 at 200V AC input Rated steady state power 460 W at 100V to 120V AC input 460 W at 200V to 240V AC input Server specifications 129 Maximum peak power 4
127. two classes A and B depending upon their intended installation Class A devices are those that may reasonably be expected to be installed in a business or commercial environment Class B devices are those that may reasonably be expected to be installed in a residential environment for example personal computers The FCC requires devices in both classes to bear a label indicating the interference potential of the device as well as additional operating instructions for the user FCC rating label The FCC rating label on the device shows the classification A or B of the equipment Class B devices have an FCC logo or ID on the label Class A devices do not have an FCC logo or ID on the label After you determine the class of the device refer to the corresponding statement Class A equipment This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at personal expense Class B e
128. uidelines provided in Performing processor procedures in the troubleshooting process on page 105 Failure to follow the recommended guidelines can cause damage to the system board requiring replacement of the system board Loose connections Action e Be sure all power cords are securely connected e Be sure all cables are properly aligned and securely connected for all external and internal components e Remove and check all data and power cables for damage Be sure no cables have bent pins or damaged connectors e fixed cable tray is available for the server be sure the cords and cables connected to the server are routed correctly through the tray e Be sure each device is properly seated Avoid bending or flexing circuit boards when reseating components e device has latches be sure they are completely closed and locked e Check any interlock or interconnect LEDs that may indicate a component is not connected properly e f problems continue to occur remove and reinstall each device checking the connectors and sockets for bent pins or other damage Troubleshooting 106 Service notifications To view the latest service notifications refer to the HP website http www hp com go bizsupport Select the appropriate server model and then click the Troubleshoot a Problem link on the product page Server health LEDs Some servers have an internal health LED and an external health LED while other servers have a
129. um rique de la classe B respecte toutes les exigences du R glement sur le mat riel brouilleur du Canada European Union regulatory notice Products bearing the CE marking comply with the following EU Directives Voltage Directive 2006 95 EC e Directive 2004 108 EC Directive 2009 125 EC where applicable CE compliance of this product is valid if powered with the correct CE marked AC adapter provided by HP Compliance with these directives implies conformity to applicable harmonized European standards European Norms that are listed in the EU Declaration of Conformity issued by HP for this product or product family and available in English only either within the product documentation or at the following HP website http www hp eu certificates type the product number in the search field The compliance is indicated by one of the following conformity markings placed on the product For non telecommunications products and for EU harmonized telecommunications products such as Bluetooth within power class below 10mW For EU non harmonized telecommunications products If applicable 4 digit notified body number is inserted between CE and Please refer to the regulatory label provided on the product The point of contact for regulatory matters is Hewlett Packard GmbH Dept MS HG TRE Herrenberger Strasse 140 71034 Boeblingen GERMANY Disposal of waste equipment b
130. ures the array to a default setting based on the number of drives connected to the server NOTE The server may not support all the following examples Configuration and utilities 92 NOTE the boot drive is not empty has been written to in the past ORCA does not automatically configure the array You must run ORCA to configure the array settings Drives installed Drives used RAID level p 3 4 5 or 6 RAID 5 Morethan 0 Moe To change any ORCA default settings and override the auto configuration process press the F8 key when prompted By default the auto configuration process configures the system for the English language To change any default settings in the auto configuration process such as the settings for language operating system and primary boot controller execute RBSU by pressing the F9 key when prompted After the settings are selected exit RBSU and allow the server to reboot automatically For more information on RBSU see the HP ROM Based Setup Utility User Guide on the Documentation CD or the HP website http www hp com support smartstart documentation Boot options Near the end of the boot process the boot options screen is displayed This screen is visible for several seconds before the system attempts to boot from a supported boot device During this time you can do the following e Access RBSU by pressing the F9 key Access the System Maintenance Menu which enables you to launch
131. urses ou le transporteur utiliser Pour plus d informations sur le programme CSR de HP contactez votre Mainteneur Agr e local Pour plus d informations sur ce programme en Am rique du Nord consultez le site Web HP http www hp com go selfrepair Technical support 132 Riparazione da parte del cliente Per abbreviare i tempi di riparazione e garantire una maggiore flessibilit nella sostituzione di parti difettose i prodotti HP sono realizzati con numerosi componenti che possono essere riparati direttamente dal cliente CSR Customer Self Repair Se in fase di diagnostica HP o un centro di servizi o di assistenza HP identifica il guasto come riparabile mediante un ricambio CSR HP lo spedir direttamente al cliente per la sostituzione Vi sono due categorie di parti CSR Obbligatorie Parti che devono essere necessariamente riparate dal cliente Se il cliente ne affida la riparazione ad HP deve sostenere le spese di spedizione e di manodopera per il servizio Opzionali Parti la cui riparazione da parte del cliente facoltativa Si tratta comunque di componenti progettati per questo scopo Se tuttavia il cliente ne richiede la sostituzione ad HP potrebbe dover sostenere spese addizionali a seconda del tipo di garanzia previsto per il prodotto NOTA alcuni componenti HP non sono progettati per la riparazione da parte del cliente Per rispettare la garanzia HP richiede che queste parti siano sostituite da un centro di assist
132. ve the same output power capacity to operate in redundant mode Verify that all power supplies have the same part number and label color When the system detects mismatched power supplies the system displays POST messages does not power on the new power supply and remains in non redundant mode Label color Output 460 ES 750 12009 Installing the redundant hot plug power supply option WARNING reduce the risk of personal injury or damage to the equipment the installation of power supplies should be performed only by individuals who are qualified in servicing server equipment and trained to deal with products capable of producing hazardous energy levels WARNING To reduce the risk of personal injury from hot surfaces observe the thermal labels on each power supply or module WARNING reduce the risk of injury from electric shock hazards do not open power supplies Refer all maintenance upgrades and servicing to qualified personnel CAUTION Electrostatic discharge ESD can damage electronic components Be sure that you are properly grounded earthed before beginning any installation procedure To install the component Hardware options installation 67 1 Identify the redundant power supply bay Rear panel components on page 9 L IMPORTANT Power supplies for the model shown are hot pluggable When using the redundant power supply
133. ver from the rack on page 24 Remove the access panel on page 26 Remove the battery IMPORTANT Replacing the system board battery resets the system ROM to its default configuration After replacing the battery reconfigure the system through RBSU To replace the component reverse the removal procedure For more information about battery replacement or proper disposal contact an authorized reseller or an authorized service provider Battery replacement 120 Regulatory compliance notices Regulatory compliance identification numbers For the purpose of regulatory compliance certifications and identification this product has been assigned a unique regulatory model number The regulatory model number can be found on the product nameplate label along with all required approval markings and information When requesting compliance information for this product always refer to this regulatory model number The regulatory model number is not the marketing name or model number of the product Federal Communications Commission notice Part 15 of the Federal Communications Commission FCC Rules and Regulations has established Radio Frequency RF emission limits to provide an interference free radio frequency spectrum Many electronic devices including computers generate RF energy incidental to their intended function and are therefore covered by these rules These rules place computers and related peripheral devices into
134. version card and to the PCI X expansion cage 7 17 Disconnect the first power connector of both system power cables from any installed media bay devices 18 Connect the included power cable extension a Connect the extension to the PCI X expansion cage Hardware options installation 76 b Connect the extension to the first power connector of both system power cables Nue Manes 19 Connectthe power connectors on the power cable extension to any installed media bay devices Route the unused portion of the system power cables to avoid airflow restriction 20 Install any other expansion boards Installing an expansion board on page 70 21 Slide the hard drive cage back into the chassis and then secure the cage with the four T 15 screws 22 Install the access panel on page 27 23 Do one of the following o Close or install the tower bezel as needed Hardware options installation 77 o Install the server in the rack 24 Connect any external cables to the PCI X expansion boards 25 Power up the server on page 24 Battery backed write cache option The server supports multiple memory modules and RAID levels e 256 MB supports RAID 0 1 10 e 512 MB supports RAID 0 1 5 and 10 AN CAUTION To prevent a server malfunction or damage to the equipment do not add or remove the battery pack while an array capacity expansion RAID level
135. which is enabled by default in the system ROM Legacy USB support provides USB functionality in environments where USB support is not available normally Specifically HP provides legacy USB functionality for the following e POST RBSU Configuration and utilities 97 e Diagnostics e DOS e Operating environments which do not provide native USB support Internal USB functionality An internal USB connector is available for use with USB drive keys only This solution provides for use of a permanent boot drive from a USB drive key installed in the internal connector avoiding issues of clearance on the front of the rack and physical access to secure dota For additional security you can disable the internal USB connectors through RBSU External USB functionality HP provides external USB support to enable local connection of USB devices for server administration configuration and diagnostic procedures For additional security external USB functionality can be disabled through RBSU Internal SD support An internal SD connector is available for use with embedded Hypervisors This solution provides for use of a permanently installed SD card in the internal connector decreasing the possibility of tampering or loss Diagnostic tools HP Insight Diagnostics HP Insight Diagnostics is a proactive server management tool available in both offline and online versions that provides diagnostics and troubleshooting capabilities to
136. x screwdriver To convert a tower server to a rack server 1 Power down the server on page 24 Hardware options installation 87 2 Disconnect all rear panel cabling Rear panel components page 9 3 Remove the tower bezel Open or remove the tower bezel on page 25 4 Remove the feet 5 Remove both tower configuration panels a Using the T 10 Torx screwdriver remove the front panel screws b Unhook the tower configuration panels from the chassis Hardware options installation 88 c Slide them back and away from the chassis m T T Hardware options installation 89 6 Install the foot blanks 7 Remove the access panel on page 26 8 Align the pins on the rack bezel with the corresponding slots on the chassis Secure the rack bezel to the chassis using the screws inside the chassis 9 Install the access panel on page 27 10 Install the server into the rack Installing the server into the rack on page 35 Hardware options installation 90 Configuration and utilities Configuration tools SmartStart software SmartStart is a collection of software that optimizes single server setup providing a simple and consistent way to deploy server configuration SmartStart has been tested on many ProLiant server products resulting in proven reliable configurations SmartStart a
137. y reboots Management tools Automatic Server Recovery ASR is a feature that causes the system to restart when a catastrophic operating system error occurs such as a blue screen ABEND or panic A system fail safe timer the ASR timer starts when the System Management driver also known as the Health Driver is loaded When the operating system is functioning properly the system periodically resets the timer However when the operating system fails the timer expires and restarts the server ASR increases server availability by restarting the server within a specified time after a system hang or shutdown At the same time the HP SIM console notifies you by sending a message to a designated pager number that ASR has restarted the system You can disable ASR from the HP SIM console or through RBSU utility The ROMPaq utility enables you to upgrade the system firmware BIOS To upgrade the firmware insert a USB Key into an available USB port and boot the system In addition to ROMPaq Online Flash Components for Windows and Linux operating systems are available for updating the system firmware The ROMPaq utility checks the system and provides a choice if more than one exists of available firmware revisions For more information see the Download drivers and software page for the server To access the server specific page enter the following web address into the browser http www hp com support lt server
138. y users in private households in the European Union Regulatory compliance notices 123 This symbol on the product or on its packaging indicates that this product must not disposed of with your other household waste Instead it is your responsibility to dispose of your waste equipment by handing it over to a designated collection point for the recycling of waste electrical and electronic equipment The separate collection and recycling of your waste equipment at the EE time of disposal will help to conserve natural resources and ensure that it is recycled in a manner that protects human health and the environment For more information about where you can drop off your waste equipment for recycling please contact your local city office your household waste disposal service or the shop where you purchased the product Japanese notice Cv BIC VCCI 7 ATV TIE LEB BHAT AV COMBI 2 72 BARRIER CT OBI ZER CHAT HAE adds EY a VaR CIEL T ASME FAME 30 ED Bic T E LVR BL VCCI 2 ASV YT WRU AIL TERT O LORIE TAA ATARI ORE 2 ERE CHATS LE 0 ET ARE RT HLIBRESNSIEMHVET BSMI notice E S E iB E VE VE m ERY REPERE TEGE ERES RHEE KIR EYEE Korean notice Class A equipment Ol JIE AFBADLS AAMABSSS St 21201911 EE ASHE Ol SS FASHA 254

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