Home

Responses on How to Improve - Department of Management Services

1. Not have to refresh the screen as much when trying to approve leave Sometimes you have to call too frequently to have id or password unlocked when you just changed the password 2 wks before D T z fa n a m x lt Eas 2 9 5 my DS n Met Most All Expectations Met Most All Expectations Met Most All Expectations Met Most All Expectations Met Most All Expectations Met Most All Expectations Met Most All Expectations Met Most All Expectations Met Most All Expectations Met Most All Expectations Met Most All Expectations Met Most All Expectations Met Most All Expectations Met Most All Expectations Met Most All Expectations Met Most All Expectations Met Most All Expectations Met Most All Expectations Met Most All Expectations Met Most All Expectations Met Most All Expectations Met Most All Expectations Met Most All Expectations Met Most All Expectations Met Most All Expectations Met Most All Expectations Met Most All Expectations Met Most All Expectations Met Most All Expectations Met Most All Expectations People First Customer Survey April 17 2007 Page 91 of 103 People First Customer Survey How could People First Improve OVERALL_SATISFACTION Make requisitions more friendlier and not have boxes all over the place to look to check or put information in Have a better flow for requisitions so you won t miss Met Most All Expectations some areas Met Most All Expectations NEEDS TO BE A LI
2. How could People First Improve OVERALL_SATISFACTION when I search a name and one name comes up why do need to then select that name by selecting the radio button And select the radio button again for each bit of information that want to see Make it simple enough for everyone How about a Failed Some Expectations single screen monthly pay sheet Failed Some Expectations It would be nice if they made us feel they were genuinely interested in assisting us Failed Some Expectations Maybe have an easier way to search out jobs via the regular internet Need to add ability to have multiple direct deposits to payroll Need to add more of the banks in the panhandle region and Eglin Credit Union Your company seems to be ignoring this area of Florida Please add more financial institutions to the available Failed Some Expectations list make it more user friendly Have the ability to keep same password to not get locked out so quickly to make comments or add or subtract info regarding pay have Failed Some Expectations an online help desk for problems Write it for everyone s possible hours no more warning every time you enter another Failed Some Expectations day from the weekend hours improved data entry e g the time entry template above continuous review and Failed Some Expectations improvement of data security Improve time entry establish an ombudsman to handle siple flex benefit issues menu you should be able to turn off
3. Failed Most All Expectations get rid of peopleworst Failed Most All Expectations People First Customer Survey April 17 2007 Page 18 of 103 People First Customer Survey How could People First Improve OVERALL_SATISFACTION The number one improvement is to change asap the method for time entry The should be a button as soon as you log in for time tentry which takes you stright to the screen No other clicks just one button you are there the second thing that MUST be done asap is to change the way that screen scrolls timesheets If you log in ona Friday you have to click on the up button wait wait wait then try and find last weeks buttton click it hope you are now on the correct timesheet as the buttons have now moved again this is horrible Please fix it Why not get some users from the field to help design this thing as its clear you have no ideas Also please change the column order on the timeseheet list as end up filling the wrong weeks timesheet since it is Failed Most All Expectations not clear what week is what Simply deducting the amount that was supposed to be deducted when faxed them the information from Colonial insurance on Mat 9th 2006 To date they have failed Failed Most All Expectations to do so Inexcusable Reduce wait time Train employees to call bacek if resolution will require additional Failed Most All Expectations research or supervisor intervention Go back or modify the old system Let the agen
4. Failed Some Expectations NEED EASIER USER INTERFACE LESS COMMANDS EDIT SAVE ETC People First Customer Survey April 17 2007 Page 71 of 103 People First Customer Survey How could People First Improve OVERALL_SATISFACTION believe a response time from the Hiring Managers to let PF know when someone has been hired and that ALL applicants should receive letters in a timely fashion as to Failed Some Expectations the status of the position Make it more user friendly less steps time consuming to get actions tasks Failed Some Expectations completed Failed Some Expectations Make the time sheet look and work like to old paper time sheet Don t these guys have proper checks and balances in place to avoid this from happening How many other employees were affected or was this just for me to Failed Some Expectations contend with Give all personnel functions back to our in house Personnel Staff It was so much Needs to be simplified Some of the recent changes have showed a vast It would be nice if the entire pay period monthly could be layed out in front of you when editing approving timesheets Too many steps to go through to keep clicking back and forth to get a mental picture of the entire pay period Also should have Failed Some Expectations access to leave balance overview on the time edit approval screen Release required hiring from People First and return process to individual managers Failed Some Expectations Peopl
5. Met Most All Expectations pretty sure it could eee sure it could Pe re by e TOTHS GUSTIN Pais HG Jou rT NE am not sure how to respond to this question Perhaps after you complete this survey others who are more computer literate will have better suggestions Perhaps when you consider improvements or changes ask someone who is not wel versed in Met Most All Expectations computers to seek information and see what issues they encounter Accept only applicants with your required criteria i e we require a degree most of the time yet we get applicants without Speed up wait time Personlly liked it better when approving an employees time sheet that there as a Met Most All Expectations link to their leave balances When entering time sheet still there are problems when work period is crossing Met Most All Expectations between months People First Customer Survey April 17 2007 Page 99 of 103 People First Customer Survey How could People First Improve OVERALL_SATISFACTION Staff need to realize that persons who do not use People First very often are not as knowledge as they are They need to give information in very simple terms until they ascertain the skills of the person trying to use the system think this would cut down Met Most All Expectations on the frustration that people feel We are not all computer geeks would like to see that the menu when calling the service center be answered by a Met Most All Expectatio
6. I m not sure have not used it enough to say but found it to be very adequate for Exceeded Some Expectations my needs Exceeded Some Expectations Listen more attentively Fix the problem with going back and making adjustments to the time sheets after you have submitted them On several ocassions an employee Supervisory level has neglected to enter the correct category for overtime and he has lost the ability to go Exceeded Some Expectations back and make corrections Provide me with a quick over view of all staff who do not complete thier time sheets Exceeded Some Expectations seach the entire circuit bi weekly realize that there are a lot of people using the same system and this slows things down but sometimes it is extremely slow and frustrates one It would be nice to Exceeded Some Expectations return to the same page working on prior to checking an employees time Exceeded Some Expectations Improve timesheet process The only problem have with the software is the time pay section It really have to Exceeded Some Expectations many applications on top of applications It can be confusing at times Exceeded Some Expectations Sometimes it take too many steps or talk to more than one person to get information People First Customer Survey April 17 2007 Page 12 of 103 People First Customer Survey How could People First Improve Exceeded Some Expectations more phone friendley don t see away it can be im
7. If an employee of Lake county is inputing Failed Most All Expectations information they only need information pertaining to Lake not the entire state improve speed ability to use back button hire competent workers that speak Failed Most All Expectations understandable English People First Customer Survey April 17 2007 Page 34 of 103 People First Customer Survey How could People First Improve There are many ways it needs to be improves The main addition feel is a go back button This option should be available on people s first site like with all other Internet pages It is extremely inconvenient and time consuming to have to restart at the beginning and click on 5 different options just to go back one page Sometimes make a mistake or click accidentally and do not want to start the whole process over again Failed Most All Expectations By In Sourcing it back to The State This would allow us to have control of OUR information again Basic input for a time sheet would be a start oe to go back and forth to each Baoa el STS r e a IS OF r I a improvement needed to increase processing time of transactions and major Speed up access Simplify input of information Insurance site should also access claim forms Questions should be answered by State employees who are more interested in solving problems and listening than by outside workers who are more interested in being friendly and only doing what they are all
8. faster interface access to all information from one site instead of sign on sign off from different sites to access all information this of course can be a bad thing since Failed Most All Expectations People First has had problems with securing information in the past Each customer service representative should have their own benefits pay and leave managed by the system they represent That should stop some of the Failed Most All Expectations misinformation continually spewed See comments above on difficulties with web based system that could potentially be modified changed to make system easier In summary it would be easier if it did not require so many steps to save information if there were more flexibility in what the system considered a working week for people who work different hours each day week if it were possible to view both weeks simultaneously if saving were not required after each step and if it were easier to find information Perhaps there could be duplicative links multiple ways to get to the same page to make it easier to Failed Most All Expectations navigate and find forms Keep the people at your call center They are great Fire the vendor for incompetency In the real world this organization and system Failed Most All Expectations would not have been tolerated this long People First Customer Survey April 17 2007 Page 29 of 103 People First Customer Survey How could People First Improve OVERALL_S
9. BURTEAENTRG BLASTS FAVE ONS TAUTTIS GOS SI the use of the back button Having buttons have more intuitive names on them Allowing the supervisor to see comments entered by the people they Failed Most All Expectations Supervise The only way to improve People First is to do away with this system and give control Failed Most All Expectations back to the State There is no other way in my opinion to improve People First Easier for clients to use More power behind the pages It is hard to go threw the sites Failed Most All Expectations pages they lag People First Customer Survey April 17 2007 Page 24 of 103 People First Customer Survey How could People First Improve INCREASE THE SPEED Improve the online help for the Hiring Center AS IT APPLIES TO STATE GOVERNMENT not as it applies to this program Failed Most All Expectations Make it easier to move forward and back through your old timesheets Failed Most All Expectations Create a more intuitive user interface Failed MostAT Expectations Allow flex schedules to be created for the first payperiod This would allow employees to be paid correctly on their first pay check Allow password reset requests to be made online without having to call the service center Shorten the Failed Most All Expectations speech the customer service specialist has to repeat for each call People First could be improved a lot more by giving HR Professional more access and authority feel t
10. GOTTEN THE CONTRACT Simplify time entry to need fewer edit screen changes and to indicate comp time Failed Most All Expectations earned Make the time sheet process less time consuming Be able to edit more than one Failed Most All Expectations thing at atime Not have to hit save the edit every single time a change is made Train people who answer the phone to know who handles what so that we customers can be routed correctly Train them overall so they know HOW to answer atelephone Inform them of news that people hear on radio or TV so they will know what is new that customers will be calling about Remember that People First takes the place of individual departmental personnel offices places where we customers used to ALWAYS find an answer from a person who seemed to care about us A Failed Most All Expectations pleasant and knowledgable tone is what we want Failed Most All Expectations Using a simple excel spreadsheet would be better than this 100 million monstrosity People First Customer Survey April 17 2007 Page 28 of 103 People First Customer Survey How could People First Improve OVERALL_SATISFACTION Fix functions that should be working properly think there is a lot of time put into fixing this system by various agency personnel that another system could had been purchased and agency personnel continue today to work on this system but the question is how much more time is it going to take to continue working on
11. Most people are idiots but not all and regardless of whether or not they are customer service representatives should always leave the customer with their dignity in tact and if an employee is just going through the Met Most All Expectations motions of doing their job then they will probably be better off finding another job Met Most All Expectations Internet Explorer 7 added Met Most All Expectations NOT SURE AT THIS TIME Met Most All Expectations Give us a little more space for comments think if there were a way for the supervisor to unapprove submit a time sheet for employee s instead of having to call people first that would be helpful The wait time on some of the calls to people first gets alittle annoying think a way to have a person s password emailed to them a have you forgotton your password link so they Met Most All Expectations would not have to call people first to get their password would be helpful Confusing to figure out which week am applying my time to Also cannot use back Met Most All Expectations arrow to change weeks Have to go out of the window and then back in it could be simplified and don t like that the benefits page comes up in a different window and takes you to outside links it woudl be beneficial if your pay stub could be seen while in people first rather than going into a different program and in the job Met Most All Expectations seeking part if you could put in a zip code and search for jobs
12. SATISFACTION RESPONSE It would be nice if the weeks could be combined to shorten the amount of steps Met Most All Expectations LEO s have to take inputing times I think that they are on the way to accomplishing this The turn over rate of their The Leave and timesheet sections have to work as instructed by the system Cahnges and modfiication to a person personal informatioin should be quick and be Met Most All Expectations simple The notifications receive about job announcements do not match my selected criteria Routinely the jobs supposedly matching my criteria are out of the Met Most All Expectations Geographical area of interest Im prove the job search engine The job offerings do not match the profile entered by Fort starters with the time entries we should be able to change something that was entered incorrectly and just look at it and click it and fix it Instead of haveing to edit bring up a whole new line enter that to correct the mistake and then save again we should judt hit edit click on the one that needs fixing then save and be done with it Also when we start a month to enter our time and have more than one charge oblect that we have to use we should be able to type the first one with the charge objects once then the other weeks should come up with those automatically There are ways to improve on the time entry For the most part people first is ok providing that the Met Most All Expectations security is not compro
13. TO Expectations THINK ABOUT IT Exceeded Most All Exceeded Most All truly believe the time sheet needs to be made easier to update edit etc For me its easy to use but for a lot of employees who are not very computer literate they have complained its way to confusing to have to hit edit then put in the change then update Exceeded Most All and the whole time you have to move the screen to the right then the left to find the Expectations update and edit buttons Exceeded Most All Expectations Nothing at this time am not sure at the moment maybe there could be some improvement somewhere down the road but as for me right know when ever call am being helped Exceeded Most All professionally courteously and on a timely manner and that works for me Thank Expectations Exceeded Most All Exceeded Most All Exceeded Most All Empetatone A Exceeded Most All Exceeded Most All Exceeded Most All Exceeded Most All MAINTAIN HIGHEST LEVEL OF ELECTRONIC SECURITY AGAINST HACKERS Lengthen time outs of sessions especially on the application end of it where you re Exceeded Most All trying to respond to questions and think before you just type responses need extra Expectations time so you don t have to start all over again with application process you a N A People First Customer Survey April 17 2007 Page 7 of 103 People First Customer Survey How could People First Improve Exceeded Most All Exceeded Most All Exceeded
14. Take out the unnecessary key strokes for timesheet entry Failed Most All Expectations make it user friendly Open up phone lines to talk to a person and get real customer service as we were accustomed to with our own personnel office Deliver a system which works If customer service cannot be provided and the system work properly eliminate People Failed Most All Expectations First and refund the tax payers of Florida Failed Most All Expectations Delegate the functions back to the personnel office Failed Most All Expectations Establish actual personnel offices where people can go to for help Failed Most All Expectations Do away with it Let the dedicated state worker handle these issues People First Customer Survey April 17 2007 Page 19 of 103 People First Customer Survey How could People First Improve Failed Most All Expectations Need personal contact within each agency Should not have been privatized Failed Most All Expectations Close it down and put personel back to the institutions Reduce the navigation to no more than two screen changes after the user logs in Make the time entry screen come up to the the last pay period that has not been filled in If the user wants to navigate back to previous pay periods make a simple drop down calendar that can be clicked on Having to scroll through the list of weeks and clicking radio buttons takes too much time Also would recommend using dialog Failed Most All Expecta
15. a later date and train customer service employees better to give consistent accurate information update products and Failed Most All Expectations performance am expected to maintain a professional demeanor no matter what the circumstances and believe the people in this agency should also am always courteous and helpful to any of my clients no matter how they treat me would not Failed Most All Expectations _ tell a client go look it up or would be written up redesign the approval page for managers and the timekeeping for all employees PF should validate the proper codes and managers should be able to pull reports with this information System should not allow an invalid charge object activity Failed Most All Expectations combination Time sheets are complicated When they added the template it improved a great deal but as an officer in the field using the system via laptop and aircard it is unreliable Sometimes it works sometimes it doesn t The whole system is setup for office personel who sit behind a desk all day If you try and use it in the field you can rarly get anything done Make the system work for all Failed Most All Expectations users PAY MY SCHOOL MONEY BECAUSE THE STATE IS ONLY GOING TO PAY 2 Failed Most All Expectations YEARS Failed Most All Expectations Redo or reevaluate the software The one replaced was far easier and friendly to use The concept of automated time keeping is good and should be manag
16. ability to resolve personel issues and interact meaningfully with people first had two important insurance issues that came about and was never able to really resolve because there is no Failed Some Expectations Body to talk to Failed Some Expectations More or better training for the People First staff Failed Some Expectations Be more accurate with data entry provide what it claims to provide have a supervisor or Someone who can assist us available when the front line does not meet our need be able to communicate to the customer why something is the way it is not that you will take care of it and then nothing changes provide e mail Failed Some Expectations contact for quick questions or call backs Make full use of the screen space cut down on clicking When view my personal information show me 10 pieces or several related pieces on one screen Add some color or something Make payroll dates on time entry screen easier to distinguish one from the other The system is technically OK but just not very appealing to users Failed Some Expectations Jazz it up a bit Failed Some Expectations Get rid of it seriously We operated far more smoothly prior to its inception Failed Some Expectations Time entry should not be a many step process The time entry screen should open with the line for hours worked and at least 2 blank lines to enter various leave types This would make the process faster and more efficient than having to repe
17. and the procedures are not always able to Failed Some Expectations address current and real situations Failed Some Expectations Speed and accuracy Resolve the employee issues promptly and stop shifting it through several customer Failed Some Expectations representatives Integrity plays a big part when dealing with your customers Failed Some Expectations make completing time sheet easier Failed Some Expectations Allow for flexibility in time entry form 1 Send notifications when passwords are about to expire 2 Revise PF ID system so that users can be locked out when others unknowingly put in their password 3 Make page w flexible benefits easier to understand I never know if should pick the View FSA Transactions FSA Account Balance or FSA Claims Info to get what need Failed Some Expectations so waste time looking at all three Failed Some Expectations Make sure they are people friendly when dealing with every customer Failed Some Expectations Speed up the response time for display screens more attention to personal needs and more attention to follow up on problems Failed Some Expectations reported Personal are not HR trained They know little about DVR personal policy or procedures They should be PHR or SPHR certified They offer no advise and have no insight into what is going on within there own department other than processing paperwork for open enrollment When they say they will call back they donb t Failed
18. answer for which you are looking that when you click Exceeded Some Expectations on it you are taken to the section that would provide the answer Exceeded Some Expectations If it is People First that handle this than just make mine every two weeks Exceeded Some Expectations Some employee need more training think the time frame for hiring employees could be faster It seems as if it takes Exceeded Some Expectations forever just to get the apps for review Exceeded Some Expectations Keep expanding the functions and capabilities When entering a resume sometimes you will loose entered data if you do not stop and save periodically This has happened to me on several occasions There could be some sort of warning a few minutes before the system will time out now just stop and save frequently There could be a notice at the beginning letting us know to stop and save periodically Being able to access the announcement for previously applied for positions at the Exceeded Some Expectations same time we look at previous applications would be nice Exceeded Some Expectations Make screens more user friendly Not everyone is well versed in using a computer Exceeded Some Expectations Sometimes the system is unavailable when most needed Exceeded Some Expectations Make options more simplified It would be helpful if it would indicate that this page is a history of your Insurance and Exceeded Some Expectations not current coverage alway
19. avenue for an Agency to establish approved rate in the rate reports so an More direct menu paths Direct task switching needed Project codes should be listed on a single long page since we have to scroll down any of the pages to see all the choices anyway When try to set up the template at the beginning of the month it won t carry over to following weeks and have to recreate it have no solid Failed Some Expectations suggestion on how to improve template program There needs to be a easier way to update an employee who is switching from OPS to Full time There needs to be a better way to communicate with the employee The information provided for the benefits should be more user friendly The link to the Failed Some Expectations benefits doesn t provide a friendly user interface and can be kind of misleading work on flextime to make it easier to enter and approve time for employees whose schedule is different every week ESPECIALLY when hours must be entered prematurely for the first week of the next month before the employee can submit or Failed Some Expectations the suprevisor approve the current month Improvements have been made in the timesheet module also understand that the state application has been changed so that you don t have to retype the whole application to add your latest job experience but it took a long Failed Some Expectations time Have the state take back the call center and hire competent well meaning state worker
20. be Failed Some Expectations done to minimize technical difficulties periods of the site being down Develop more user friendly web application entry for time worked Flexible work hour entry should be less rigid Error messages should be more specific and should provide easier to follow directions Representatives ansering help line should have Failed Some Expectations more tools to assist resolving issues Failed Some Expectations find the fix to my access from home problems Failed Some Expectations Have leave requests and approvals tie back to the time sheet for accuracy More professional when it comes to employees calling regarding insurance leave and benefits Peoplefirst employees seems as though they are offended when call because they think that will have an attitude with them problematic client because of their past experiences with the rest of the state workers There needs to be some type of communication as to who takes care of what In House Personnel vs Peoplefirst Hopefully if each party knows the rules and regulations then maybe state employees will begin to embrace Peoplefirst am not a picky person but do expect professionalism and accuracy when dealing with my money and benefits that Failed Some Expectations ultimately effects my family It may be fixed now but if not it would be nice if the Leave Balance Overview was Failed Some Expectations updated to reflect comp time earned used Failed Some Expectatio
21. be repeated yearly Flex schedules should remain until manager makes a change to regular work hours This would remove some frustration for the employee and Managers It would also save the manager some time by not having to reapprove same items at the system s convenience Hours entered should be accepted on any day for any amount of time as long as total weekly or biweekly hours have correct total without any overtime Overtime shoud be Failed Some Expectations only reason for Manager to approve or an error message be generated Failed Some Expectations am not sure that have an answer for that Failed Some Expectations More intuitive interface that allows users to easily accomplish common tasks People First Customer Survey April 17 2007 Page 62 of 103 People First Customer Survey How could People First Improve User friendly system iCiCSCSCizr ailed Some Expectations User friendly system aled Some Expectations ORDER THE ACCOUNTING MODULES SO YOU DONT HAVE TO SORT aled Some Expectations System should function more on a calendar basis for entering time worked amp time off If the data in PeopleFirst is not being maintained accurately then do not display the Better communication with employees More training maybe in customer service Failed Some Expectations understand it s a dying art but it s still extremely important aled Some Expectations aled Some Expectations aled Some Expectations aed Some Expectation
22. before they get too much written The personnel files need to be available for viewing Our work week needs to be reset to a Saturday to Friday week There need to be safeguards added to prevent active employees from having insurance cancelled or changed in error If someone s information is changed they should receive a notification by email letter and on People s First Failed Most All Expectations instate all of the feature that were suposed to be installed soon after peoples first took Failed Most All Expectations jover They are not complete yet Failed Most All Expectations Start over a a ee over It should be available more often should not close out the page that we are SRS ES mae WOVE GEA SHOU AOL GWES SLI INS BAGS HAT WE METRE on and we should be notified of changes in a timely manner Failed Most All Expectations Personnel on phone should be more receptive to requests Failed Most All Expectations Make information available and more reliable Go back to Time Direct and a local human resource person Software is stilted and Failed Most All Expectations designed by non users could have done better 15 yrs ago with Paradox on a PC have no idea except to do away with contract and return to state employees that follow procedures policies that are published and therefore easy to validate what you Failed Most All Expectations are told Stop wasting resources to protect the product and put those resouces into delieve
23. charge objects interface is cumbersome Selection of projects charge objects by employee when entering time and attendance could be improved Extracting data from the data warehouse is cumbersome Limiting users to canned materialized views instead of real SAP BW interface limits the usefulness Met Most All Expectations of the data Historical data needs to be included in the PF BW Call centere employees need to listen better without making comments prior to you The time recording system could be made more user friendly and eliminate Make the time sheet entry more easier Make it so there Is less click of the mouse to Make it easier to navigate through all fields for supervisors or other parties Met Most All Expectations Separate the items used by Personnel from those employees use Met Most All Expectations It has been fine with the work do in it Met Most All Expectations Need face to face interaction People First Customer Survey April 17 2007 Page 96 of 103 People First Customer Survey How could People First Improve OVERALL_SATISFACTION Met Most All Expectations don t know Our HR person at our agency doesn t have much expertise with People s First not a Met Most All Expectations good resource Met Most All Expectations Limit the number of people you have to speak with The time entry area needs some improvements For example if you work hours on the weekend an error message always results Also there should be a b
24. first be filled D o D z z fa fa n n a m m x lt x lt O TE 2 2 9 9 i S CR on laj laj m i n n D D ro n a m x lt 5 2 9 S on laj i n more info on fewer screens Problems with applying for jobs you complete everything and submit it then it tells you that it they are unable to process your request at this time And it does not keep all the information you place in there So vital a tool should be a lot more intutitive that it requires more than a few minutes of training is absurd It is not user friendly i More windows oriented This site is not very user friendly i it needs to be simplified Closely evaluate the PeopleFirst application and implement perhaps a newer or i updated version i No comment I think the problem is that it was outsourced If People First employees were also State of Florida employees they would be more invested in helping us i i i i i i i Ib elieve it s being done already the Human Resource Benefits pages could be more concise and easier to navigate i No comments i not sure THEY HAVE ALREADY IMPROVED ON RESPONSE TIME AND IT APPEARS THAT ALOT OF THE ISSUES THAT HQ HAS ADDRESSED ARE BEING IMPLEMENTED Improve web base programs to be more user friendly reduce the number of screens needed to update events i i i i i difficult to determine often what the error is due to blanket statements Would be
25. more user friendly You should not have to back up a screen to start to enter in your previous week s t hought our personnel records training records etc were going to be scanned into Met Most All Expectations Maybe use more laymens terms Met Most All Expectations Time sheet entries could be easier don t beleive People First is flexible enough Allow employees to see month at a time Provide ability for managers to see entire Met Most All Expectations month for employees instead of weekly only People First Customer Survey April 17 2007 Page 95 of 103 People First Customer Survey How could People First Improve OVERALL_SATISFACTION Allow for selection of overtime hours at the end of the pay period Allow for both comp time and overtime to be selected within the same week Give supervisors Met Most All Expectations access to the section criteria and allow them to change approve the selection People First can be inproved by allowing prospective job seekers the ability to save a job application template that can be permanently saved within the People First system When this template is applied to a particular position it should be allowed to be edited for that job but a template copy needs to be saved as the master document so changes for a particular job do not change the master document This was a hard lesson to learn the first time applied for a job on People First as deleted certain unapplicable items only
26. our very personal information stay just that personal Make it easy for the user to get to the inforamtion they need Have feed back to applicants when they apply for a position that their application has been received and Met Most All Expectations is being reviewed Met Most All Expectations Based on anecdotal comments phone responsiveness seems to be an isue Met Most All Expectations It takes me three times to click on the site to get in would like to be able to view the job vacanies by county and region while am working my timesheet Right now in order to quickly access really need to bail out of the system and re enter like someone trying to view Met Most All Expectations vacanies from outside The search engine for the job could be improved It doesnt always retrieve available matches Also the accuracy of the edit function in the time entry could be more Met Most All Expectations reliable Wait time on the phone can be improved Met Most All Expectations Return calls more promptly More user friendy Job searches searches Add date of leave approvals cCurrently the Home page does no list a date connected to leave time that was approved EX is the message Your request for leave had bven approved Employee does not know Met Most All Expectations which one is approved Met Most All Expectations but more entry spaces on template is needed template too small People First Customer Survey April 17 2007 Page 87 of 103 People
27. out an e mail that asks do you still know how to do or find this Then follow up with a menu based set of direction and walk them through it beleive most people will not stay profecient on Exceeded Most All infrequently used areas unless prompted because they are doing something else and Expectations just forget Exceeded Most All Exceeded Most All Exceeded Most All Exceeded Most All Exceeded Most All Se Exceeded Most All SLL Comment 2 Exceeded Most All XXXX Expectations Exceeded Most All Exceeded Most All Exceeded Most All Exceeded Most All People First Customer Survey April 17 2007 Page 4 of 103 People First Customer Survey How could People First Improve OVERALL_SATISFACTION The conectivity sometime is not available We do not update the applications at the Exceeded Most All sametime we should coordinate better with the Agencies but the Agencies also need Expectations to coordinate wth People First Exceeded Most All Exceeded Most All In customer service there is always space for improvement Peoples First is doing a Exceeded Most All Exceeded Most All Expectations SLL 2 Comment Exceeded Most All do not like that cannot use the back button when am doing my timesheet Also Exceeded Most All It should be simpler to fill in the time sheet portion It gets a little complicated as far as having to click so many buttons For instance the type of time used and the many Exceeded Most All entries f
28. requests via online where it is forwarded and change the Failed Most All Expectations pay option to be more flexible that action would disapear from my to do list would be able to get an organizational chart that listed my direct reports along with any direct reports each of them has have PAR explanations would lead off with the reason an action is occurring rather than leaving it in the middle of ample other data that is often irrelevant to the discision that being made Time entry approval would use a graphic interface that presented an employee s time in a calendar format so that the absence of employee a on April 1 2007 would be obvious from the 0 hours on that date The calendar would be followed by the total hours which all the numbers on the calendar represent This way the time could be ready referenced and approved To assist further when pre approve time off for April 17 2007 for that employee that fact would later be evident in some way on the calendar either the 8 hours vacation sick for that day or the 0 hours because it is without pay would be italicized or check marked so that on end of month approval review would see already pre Failed Most All Expectations approved that time off that am now approving for payroll could go on and on but I think items are not categorized properly or are not easily accessible There is too much information that as a new employee have no idea how it benefits me Benefits ri
29. t understand this Failed Some Expectations because the benefits pages were well done Failed Some Expectations Think child like Can a child or a non computer literate person complete this task Failed Some Expectations The system lacks process continuity this is the computer age If my pay amp time info is updated then why can t the leave Failed Some Expectations balances be up to date as well Replace existing staff with well trained people who listen and have the ability to review and understand medical documentation Staff that acknowledge their mistakes and take corrective action rather than just denying that they received the information or that they don t understand it Good management is needed for this program it is Failed Some Expectations severly lacking Speed it up by allowing the module pop up screen to default to the last screen each time it is opened Right now this screen normally pops up on the 1st of 3 screens of the module codes amp you have to forward to the screen that you need However using the Apply Template button to set up your own Activity codes does work much faster than entering individual activity codes for each week For the employees that get paid once a month which is most career service amp SES positions you should be Failed Some Expectations able to view the entire month to enter your hours Failed Some Expectations Make entire week visual to the user More acommadating Have people th
30. the pay period as this is when most people complete their timesheets Look at how people actually enter their time amp build the system to allow for that For instance build the time entry screen to show lines for the most entered leave types AL SL FSL amp allow them to enter times here and adjust the time worked amount all Failed Some Expectations at once Bring it back to the state so less money is wasted and we can get more direct Failed Some Expectations contact Failed Some Expectations Failed Some Expectations Oversimplify 0 E do not know how this website can be ae nat Ear Wow VE WOES GAR WS WAGER HG GROW THT TOUTE e BO HHIE do know that would like to be able to type at least two or three lines of comments when request leave It is necessary Failed Some Expectations to explain the need sometimes for some leave request thank you Failed Some Expectations Ie sae ee Bt ee ee ee Failed Some Expectations It should be SRO TSS GOTTGGATSIE Wil GIRSY EVGWGGIS BSSIASS a Explorer veer with other Browsers besides obsolete Explorer versions Improve the web application to make it more intuitive Allow non numeric characters Failed Some Expectations in the password Failed Some Expectations Allowing employees to use all their leave time context sensitive help mouse over tool tips would be nice use of standard and Failed Some Expectations standard looking form tools drop down menus list combo boxes etc really
31. the persnnel system turned back over to state control and get rid of privatization Have the personnel system turned back over to state control and get rid of Failed Some Expectations privatization Failed Some Expectations Solve problems in a timely manner all aspects of the system need to be fine tuned to make less cumbersome The information on the position requisition screens needs to be more efficiently organized Failed Some Expectations with it clearly defined as to what the user needs to update enter just don t think PF is working have heard too many horror stories had too many of Failed Some Expectations my own hope l Il get an opportunity to tell you about my timesheet experiences change the current timesheet system perhaps witha calander for navigation or at least placeing the current week in the middle selection so you have easy access to Failed Some Expectations review the week before Provide more stable knowledgable technical support staff Improve problem solving ERE lin around time Correct outstanding reported problems 1 Improve the User Friendly piece 2 There is too many phone prompts for managers 3 Improve staff knowledge base and or give staff tools that would allow for easier Failed Some Expectations access to answer See above Better training More people Less reliance on automated responses Fix timesheet web page my earlier suggestions were ignored and always keep both weeks of a biweekly
32. to be completed in a requisition and too many people involved in the entrie process The system needs to be modified to allow attachments to the notes and letters tab to Failed Most All Expectations print with the applications Failed Most All Expectations Be FIRED would highly recommend a thorough Customer Service Training for the People s Failed Most All Expectations first Benefits Department Failed WosVAT Expectations Failed Most All Expectations Get rid of it PF can be improved by halting the contract After 325 million dollars we will not own the system only the data We don t even know if the data is or will be accurate COPES was a good system created by state employees and it gave us everything we needed People say it would cost too much to re create COPES but don t believe it Maybe we could contract out or do it ourselves the re creation of COPES Stop trying Failed Most All Expectations to make PF better stop saying it is getting better they should not be paid Provide for more accurate true to life work time and leave reporting Make PeopleLast timesheets compatible with IE7 Bigger pipe into the Job Vacancy Search site might be a good thing Failed Most All Expectations Allow job numbers to be directly pasted into the on line application Quit reading from scripts with the HR people It gets so monotonous hearing the same script all the time All processes are too time consuming PAR s are difficult because they
33. to enter data for a week in a table that resembles a Sunday through Saturday calendar Use behind the scenes programming to reformat into the ridiculous Friday through Thursday state week Enable PRINT capability that formats to fit 8 1 2 X 11 page Allow alpha numeric Failed Some Expectations passwords People First Customer Survey April 17 2007 Page 56 of 103 People First Customer Survey How could People First Improve Failed Some Expectations Make the individual responsible to the customer It is definately not easy to access from home computer via internet improved navigation in system many systems are not automated example leave and OT requests approval Some systems still require state agency HR intervention for resolution Many tasks formerly performed by HR are now performed by agency Failed Some Expectations managers hire train employees to be knowledgeable and to care about how long it takes for an Failed Some Expectations issue to be resolved Failed Some Expectations impler time sheets and simpler forms Than you for one thing each district s personnel should be able to override certain things when Failed Some Expectations it pertains to timesheets Failed Some Expectations Make the hiring center more user friendly Failed Some Expectations Improve on dynamism of screens and practical layout Once the criteria is set all applicants that don t meet the min qualifications don t Failed Some Expectations n
34. to former time sheet less frills more speed e mails autogenerated for requests and time sheet submittals Failed Some Expectations fix job application People First Customer Survey April 17 2007 Page 52 of 103 People First Customer Survey How could People First Improve Be more user friendly Availablity 24 hours a day for employees who work night shift and evening shift to input timesheets and sign up for insurance Allow premium history screens to be viewed as far back as necessary to help the employee instead of calling PF and getting inaccurate information everytime you call and getting different information each time you call about the same case If items need to be corrected on the back side automatic updates installed instead of HR calling to have PF manipulate their system Allow the ss to be input on the PAR screen when starting a PAR instead of acting upon a PAR Make the customer service reps Failed Some Expectations accountable when they say they are going to call back make them call back If everyone was as eager to help as the Escalation Department was my problem may have been solved within the first month of employment As it was didn t have Failed Some Expectations health coverage until the 2nd month of employment If properly administered and managed this would be better done In House rather than outsourced Have something for those that are already working in the State to give them priority in Include an
35. way into the system and look to see if these things were approved It would really be more efficient to see Exceeded Some Expectations an email pop up Payroll should be reconciled a little later in the evenings on Thursday Even an hour later would make a great difference to those of us who work late almost always get Exceeded Some Expectations ripped off time on the Thursdays ending the payperiod Leave balances should be easily available when approving time Right now you have to go into time entry to check what employee balances are then you have to go back Exceeded Some Expectations to time approval Our office requires that we print out our timesheet and turn it in maybe if we could Exceeded Some Expectations send the sheet to that person by email Exceeded Some Expectations Improve the system speed Improve access for home computer use When putting in time if you need to check leave balances if have to go all the way Exceeded Some Expectations out and then in again Exceeded Some Expectations Better specific knowledge and better customer service training EASY TO FIND WHAT I NEED WHEN I NEED IT Exceeded Some Expectations Faster action between screens Sometimes the delay time from function to function Exceeded Some Expectations is long It would be nice if biweekly people could see two weeks worth of timesheets instead on one week Once you get to the timesheet selection screen it is such a hassle to have to click on
36. with People First do not see any advantage of this system over human resources in each agency Each agency is more aware of their employment needs Make timesheets less time consuming to complete Is this Failed Some Expectations People First really saving the state s taxpayers dollars Allow cleaner toggling between weekly approval for non exempt employees Now it takes four to five key strokes to get from one week to the next In general it is very Failed Some Expectations time consuming to work through what seem to be duplicate menus Under Time and Payroll leave the prior week s payroll period visible under time entry instead of rolling to show 2 upcoming pay periods besides the current one Addition of a site index listing all available information links would be nice either listing it under or in addition to the quick links on the home page In applications having to roll through the entire application every time it s submitted is frustrating An edit button would be nice to place there instead so if any changes to the submitted Failed Some Expectations information are needed an edit can be made at that time Failed Some Expectations Start over and get more user input Failed Some Expectations System needs to move faster be available all the time It would be nice to be able to call and get someone right away and have the situation taken care of right then and there instead of not hearing back from anyone for days Failed Some E
37. 8 hour days as long as Failed Some Expectations have a 40 hour week Failed Some Expectations Get human educate employees not just train them to respond Failed Some Expectations reconstruction of time attendance web layout to flow better Improve the website entry of time Needs to be more user friendly needs to accurately refelect balances of leave after the time sheet is approved by the supervisor Should be able to enter more info at a time instead of going back and forth entering just one thing at a time It is much too time consumming Also the operators at the call center need to be more customer oriented They need to be more pleasant and listen fully to what the caller has to say That will take patience on their part at times but that should be part of the job There should be a way to Failed Some Expectations retrieve your password without having to call People First Customer Survey April 17 2007 Page 66 of 103 People First Customer Survey How could People First Improve OVERALL SATISFACTION RESPONSE O OOO OOOO O OOO O It s slow and everything seems to require a save before you can edit or add Failed Some Expectations additional information Failed Some Expectations MAKE IT MORE FRIENDLY When submitting time cannot easily enter exact times worked receive error Failed Some Expectations messages even though time entered is actual amp correct Make it more user friendly by using illustrations to demonstra
38. ATISFACTION anything can be done as a whole However there are a few suggestions for certain areas if the technical folks can continue to get the glitches out and if new glitches do not appear perhaps there s some hope that we can get by until the contract ends I m heavily involved with People First Please give PAR liaisons access to PAR s change the system to allow a PAR to be corrected Supervisors don t use the process frequently They are not HR personnel specialists Filling a vacancy may take 2 4 PAR s before supervisors get it right There are too many nuances too many variables in the act upon process such that anything can happen to cause a problem with the PAR depending upon what type of employee movement is occurring but there is not always an indication that the PAR was invalid We have to check action history and pay info etc If personnel liaisons could have access to PAR s and be able to correct them before submittal it would save hours and hours and hours of wasted time improving production and efficiency This change would Failed Most All Expectations help immensely Thanks for the opportunity to provide comments Ditch PeopleFirst The system is riddled with errors Go back to inhouse personnel Failed Most All Expectations offices No more political kickbacks for campaign contributors Modernize the programs in particular time cards complete information entry instead of promising that it will be completed at
39. All Expectations SERVICE Failed Most All Expectations being more flexible Failed MostAl Expectations For starters put It under the direct control of state employees who can be accountable for it s management and save the state millions of dollars Second completely overhaul the time entry Way too many clicks and hoops to jump through just to enter time Even after years of using it it is still cumbersome and has shown Failed Most All Expectations almost ZERO user level improvements If not abolished People First should be replaced with user friendly and effective software There is no reason why on line should be the only vehicle to apply for a Failed Most All Expectations job particularly when the applicant seeks a different position with the same employer Eliminating the outsourcing and bringing the personnel process back under control of state employees Don t give outside contractors access to confidential and sensitive Failed Most All Expectations employee information Failed Most All Expectations HAVE IT AVAILABLE 24 HOURS A DAY AND MORE USER FRIENDLY Failed Most All Expectations change entire system to make more user friendly I m not sure like being able to go to the personnel office and seeing someone face Failed Most All Expectations to face when have a problem that is this important to my life Failed Most All Expectations Scrap it and go to the trouble to build one that is strate forward and not convoluted
40. All Expectations Link To Travel Reimbursement The timesheet could be improved by an option that would allow for an entire month to Met Most All Expectations be view or printed out with comments For time entry make the date range default to the current but make the window larger and make the selected range show in the middle of the list rather than first It would be more convenient to be able to submit part of a week at times when a new month begins earlier than Friday during a week As it is now we must submit the entire last week of a month including the first day or so of the next month This means that if used a sick day during the last week of a month must go back ina month later and remove the comment to submit the time for the next month personally prefer to keep past documentation in place if can but cannot always do Met Most All Expectations this due to the current design just described Met Most All Expectations It would be better if all of the tabs along the top of the page were activated Fit it like other web based apps and tighten up security of databases to avoid identity Met Most All Expectations theft Met Most All Expectations have info more together instead of having to go to different screens to get your info Met Most All Expectations The upgrades have been good Met Most All Expectations MAKE IT MORE VISIBLE currently use People First to enter my leave check job vacancies and update any information
41. America There are too many buttons to click for something that could be taken care of on one page should be able to select my week of choice and then enter the time save it Failed Some Expectations and submit it all from one single page Information needed for some tasks not available as it was with the COPES system at our fingertips Needs to be more information available as was before such as employees continual service years and etc Make the report processing more Failed Some Expectations simplified IT CAN ONLY BE IMPROVED BY BRINGING PEOPLE FIRST BACK TO BE MANAGED BY PUBLIC EMPLOYEES UNDER THE STATE OF FLORIDA DEPT OF Failed Some Expectations MANAGEMENT SERVICES THANK YOU Number one on my list would be to email alerts You have our email addresses use Failed Some Expectations them Failed Some Expectations At least provide a usable error message on timesheet page if page Is rejected People First Customer Survey April 17 2007 Page 63 of 103 People First Customer Survey How could People First Improve Failed Some Expectations More user friendly Take out unnecessary steps to complete an action Why do have to edit my timesheet change one line save one line edit another line save that line etc before can change my timesheet completely Make error messages different from warnings Make both more meaningful Make supervisory actions more intuitive Provide more training The State hires and promotes perso
42. DIATE ACTION MORE FRIENDLY think someone in DMS needs to stand over their shoulders and make sure things go Why do we have worthless pictures and blank space on each screen when the data entry portions are hard to read and must scroll down to reach actual data Why can t the time entry screens take more than one time type per entry Why must enter my password twice and once for each week Just to submit a time sheet the all time has been entered have to enter my userid once password 3 times and click 11 times Failed Some Expectations who designed that piece of crap Failed Some Expectations Have it designed and operated by state employees Failed Some Expectations More Better instructions especially when problems are incountered Failed Some Expectations give it back to the State to run Give some classes on customer service would also recommend showing John Maxwell s The law of Victory from his series entitled The 21 laws of Leadership This really helps to make employees passionate about getting what people need and Failed Some Expectations not accepting no as an answer Failed Some Expectations Who knows Try to be more user friendly especially in the job hiring sections People First Customer Survey April 17 2007 Page 39 of 103 People First Customer Survey How could People First Improve OVERALL_SATISFACTION The Employee Time Entry gt Overview drop down box should default to the two weeks of the current p
43. ED ON HOLD WHILE THEY CONSULT THEIR SUPERVISORS PROVIDE REPRESENTATIVES WITH MORE KNOWLEDGE OF THE CAREER SERVICE RULES AND STATE BENEFITS SO THEY CAN MORE CONSISTENTLY ASSIST EMPLOYEES Failed Most All Expectations Make software more user friendly Why should you have to back out to a menu every time you submit your timesheet for a two week period Why is the personal information sheet never available or information will be provided in the future It has been three years Why do you have to Failed Most All Expectations have different passwords to do time and your resume People First Customer Survey April 17 2007 Page 22 of 103 People First Customer Survey How could People First Improve OVERALL_SATISFACTION The number of steps that it take to accomplish time reporting needs to be reduced we need to be able to enter and edit time for the whole month all at one time and not week by week for excluded employees Applicant Job Seekers job announcement information needs to include more specific information about the job title location of the job and a contact person A completed job application should not be deleted from People s first without first notifying the applicant by email that deletion is pending and giving the person time to request that the application be maintained Completing the application especially the job description portions need to be redone to give the applicant a better idea of how much space they have
44. ENTLY IN VIEW Lower the ratio of logo to work area and put the logos at the bottom so viewing area remains stationary e g every one of the current screens show the DMS logo etc etc but the NEXT button takes a mouse click on the right slider to go into view Keep Failed Some Expectations work areas in view let the user hunt for the darn logo not the darn button In particular do something about the broadband salary ranges They are misleading and confusing for applicants If there is a way to screen out potential applicants by having the system kick out those whose pre qualifying scores are under a certain level we would save a heck of a lot of paper My agency Dept of Corrections still makes paper copies and sends them over to our office all of them rather than allowing the managers to view the applications on line and screen out unqualified Failed Some Expectations applicants then print the applications that meet at least the basic criteria Put a representative back into the major institutions with our files so we can have easier access to our records and a point of contact who can better co ordinate all the Failed Some Expectations pieces of the pie fine tune the system make It user friendly and more readily available after hours If the site indicates certain available options then activate those options change the matrix of the time sheets and create a mechanism that is easily found Make reporting functionality bet
45. First Customer Survey How could People First Improve OVERALL_SATISFACTION The time sheets come up with a warning notice when enter hours worked on weekends As a probation officer that is not uncommon Surely there could be something entered in programming to not set off alarms when probation officers work Met Most All Expectations weekend hours Allow toher work schedule other than 8 5 See comments above Also make specific job searches are at times difficult seem Met Most All Expectations to be too cumbersome when inputting certain search criteria Internet Explorer 7 Because People First cannot use it we cannot upgrade our Met Most All Expectations computers to use it Met MostAT Expectations Met Most All Expectations Make job search preference notifications more flexible haven t had a chance to really use the New Hiring Center It may fix my major beef being able to easily pick and print out the applications want to look at In fact the entire old hiring center can be very difficult to use 2 Training would rather have no training than the training I ve received for PeopleFirst Too long too boring and in the end useless My best training has been using the system and then calling the 1 888 number for assistance think training for PeopleFirst would be handled better by our own people in my case the local DOT personnel department in Lake City so they could show us what WE need to know here rather than so
46. HEY 1S BAST organization on the job posting web sites making it more easy to determine Met Most All Expectations the locations of posting Met Most All Expectations User User friendly site eee site S e MISTI TF THE TREE VOU a e e Ia are not user friendly in the fact you must edit each type of leave Met Most All Expectations separately People First Customer Survey April 17 2007 Page 94 of 103 People First Customer Survey How could People First Improve OVERALL_SATISFACTION It could be improved by sticking to employment and not timesheets or personal information or PeopleFirst can just make sure all of our information is secure and Met Most All Expectations well protected Provide the necessary info on all insurance deductions or provide a contact peron should be able to adjust all portions and make all adjustments and click on save Open up all areas of people first so that you can access your personal information The list of categories of employment or professions ie customer service admin maintenance etc etc is not broad emough There are many different kinds of Met Most All Expectations customer service it s not all about call centers Make sure all your folks know what they re doing and have all the information on hand And give them the ability to get an answer from someone else who has the Met Most All Expectations info then call the requestor back Met Most All Expectations training Streamline employee i
47. Met Most All Expectations responsible for the contents of your own pay check very intimidating These improvements should be built into the system up front rather than creating the problems and then incrementally fixing them The time entry difficulties were predictable and avoidable and should have been resolved prior to the system going Met Most All Expectations on line Met Most All Expectations Could be made easier to navigate between fields The website has to be easier to operate Being able to view all my personal information online is a great resource but wonder Met Most All Expectations who else is looking Met MosTAT Expectations Met Most All Expectations would greatly prefer dealing with a person on the telephone the old fashioned way Modity the layout format of time entry so that all worktime and leave hours can be entered within one screen and hitting submit once instead of one type of time ata Met Most All Expectations time Web site could be speeded up 1 More user friendly and with fewer hoops to jump through to do a similar task multiple times 2 In Direct Reports it s confusing to determine what functions require the hitting of a specific radio button and which functions prohibit it 3 Easier navigation would be helpful getting from pay period to pay period is tiresome as is the inability to use a back arrow to move to a prior screen 4 The Hiring section is very difficult to navigate I ve often had to
48. Most All 1 For supervisors need a report summarizing all leaves taken by an employee in a pay period available through the screen for timesheet This will simplify review of time 2 for Job center side it will be helpful if an applicant can attach documents like resume PE license etc 3 It will also be beneficial if the reviewers can make comments on applications and that can be reviewed by the applicant after the decision is made This will help applicants understand why their application was not selected for further review 4 I came across a question during application process that asked me if yes in Exceeded Most All previous question which department you worked for but the choice of the answer Expectations was only Yes No don t know if this was an oversight or a system issue Exceeded Most All Exceeded Most All Expectations Nothing Exceeded Most All The system at times not always is very slow to respond If you could improve on the Expectations number capacity of users to increase response time that would be GREAT Exceeded Most All Exceeded Most All Exceeded Most All Having a coded way involving checks and balances showing tracing who dealt with what file at what time as a way of hindering confidential information from being in the Exceeded Most All wrong hands 1 am not sure if you already such a thing because am not cognizant Expectations of all People First system but this is my suggestion E
49. People First Customer Survey How could People First Improve OVERALL_SATISFACTION po RESPONSE O Exceeded Most All Exceeded Most All Exceeded Most All Exceeded Most All Exceeded Most All Exceeded Most All find that it is usually slow when everyone is trying to update their timesheets Help in Exceeded Most All once in a while while trying to update view my resume it would not take me there would just go back to the menu tried latter on in the day and it worked fine Exceeded Most All The time length on the phone as far as waiting for someone to answer Exceeded Most All when you enter overtime on a non working day to be able to just enter it instead of having to hit save twice to confirm m m m m m m m m m bad bad bad gt lt gt lt gt lt gt lt gt lt gt lt O O O no O O O O X oO oO oO oO oO oO oO oO oO Q Q Q Q Q Q Q Q Q gt gt gt gt gt gt gt gt gt o fe fe fe fet o fe fe o TR r x i O O oO oO oO fe Oo oO oO n n n n n n n n n Exceeded Most All People first could improve in the accessibility of access state records from home Expectations Sometimes the system does not allow you to access your file from a home computer Exceeded Most All Some services need to be handled more quickly i e getting job announcements Expectations posted to the internet Exceeded Most All well as far as am concerned i need to unlock my computer myself and no
50. S IN THE HANDS OF A THIRD PARTY DOES NOT SERVE THE INTEREST OF THE APPLICANTS WHEN THE RESULTS OF A Failed Some Expectations SCREENING PROCESS ARE NOT COMMUNICATED IT SERVES NO ONE Improve the user friendliness of the website make it quicker make it accessible to do things such as changing which bank you want your salary deposited Give the CSR s at PF more training and allow them to handle most questions right up front To me PF is our HR site but it does not meet the expectations of a well trained concerned and PROBLEM SOLVING HR team PF should be working for us and with us it seems that they are more like talking to a vendor where the attitude is I m just here to get a paycheck not We are here to help you solve this problem we are on the same team I ll be here tomorrow and next year so let s have a positive Failed Some Expectations relationship with each other People First Customer Survey April 17 2007 Page 70 of 103 People First Customer Survey How could People First Improve OVERALL SATISFACTION SATISFACTION ss s lt ts s RSPONSE ets CSC d realize some of the problems have been updated so might be complaining about Failed Some Expectations nothing Updates are good Totally revamp the timesheet entry page it is truly a bottom of the line application and very difficult to use not hard to understand just not a smooth application e g Entering more than one ty
51. SPEED UP EFFORTS IF ANY AT ALL TO MAKE IT Failed Most All Expectations COMPATIBLE WITH EXPLORER 7 IMPROVE EMPLOYMENT VERIFICATION First remove the requirement for an email address for applications Many of our direct line staff have no email address This could even be a nice way for People First to discriminate against the poor and uneducated since they usually are the ones with no email address Secondly give the website a make over It needs to be more clearly designed from the users standpoint It was obviously designed by the IS geeks pardon the slur but I m one too and the average user is lost It needs to be much more intuitive Field test any modifications on the regular public who has no Failed Most All Expectations computer skills and see what they have trouble with Use of web browsers other than Internet Explorer better layout simple use easy to visualize minimize number of clicks to get information place more data on one page and better layout simplify all processes faster page transfers have easy access to Hiring Manager on any computer without having to preprogram the software put entire payperiod on one page stop having to use edit save edit save for each change have ready access to reports report to know mine and my direct reports time sheet status in one location going back many months and same goes to over Failed Most All Expectations see all CHD staff inacurate and missing data issues need to be resolved H
52. SS GF GOES ON VEGRTON 35 WE ROW the hiring manager if the lead recruiter leaves or goes on vacation so we know Address the staffing solutions customer response area increasing the Easier access to competent custmer service representatives with no language barriers Better trained Customer Service Representatives Access to my personnel Failed Some Expectations records Absolute assurances that my personal information is protected Failed Some Expectations Update the software programs 2 the software Update the software programs 2 Given that many changes have now been successfully implemented the system The system could be modified or enhanced to allow more flexibility than just hard Provide customer service staff with extensive customer service training Implement system which records telephone conversations with customers and customer service Failed Some Expectations representatives Failed Some Expectations shorter wait time on the phone and follow thru on actions Failed Some Expectations Beter trainin call cenetr staff to handle most supervisory questions The individuals on the help desk have always been polite but they could be better informed and trained as to the current issues The entire system could be more user Failed Some Expectations friendly and less cumbersome Allow time worked to be entered for the entire month at one time instead of each stop all these non sense questions just provide the vendor s number without g
53. Some Expectations employment applications Exceeded Some Expectations Make some web sites a little more user friendly Exceeded Some Expectations I m fine with it the way it is Exceeded Some Expectations The website it slow a lot It makes it frustrating taking some driving distance in mind when selecting these jobs Perhaps put that on Exceeded Some Expectations the questionnaire how many miles are willing to drive to and from job Hours to speak with representative could be a little earlier such at 7 00am Also at times the site is difficult to access system busy When it gives a red error message in time direct it should provide you with more Exceeded Some Expectations details Exceeded Some Expectations Have dead links not able to click on Better coordination sent information per staff s instructions but still received a letter Exceeded Some Expectations that information was not sent called and staff indicated could ignore letter Exceeded Some Expectations No recommendation at this time Exceeded Some Expectations Keep trying to find ways to make things easier for us I am having a problem with the job application section Forgot my password and have tried several times to have it e mailed to me Have also tried to start over as a Exceeded Some Expectations new customer but can t because my name is already in the system Just continue to protect the information and keep it easy to navigate through the Exc
54. Some Expectations follow up They are for the most part friendly Failed Some Expectations Not outsource to private company 1 Post the phone number on every page Failed Some Expectations 2 Allow the template to accept unlimited project numbers to be used People First Customer Survey April 17 2007 Page 40 of 103 People First Customer Survey How could People First Improve OVERALL_SATISFACTION Training training and then some more training Make timesheet more user friendly Put the 80 hour timesheet on one page instead of using the little arrows and Failed Some Expectations watching for the date the pay week starts very confusing to me make it easier to show time off and overtime or sick leave without having to make Failed Some Expectations several edicts Failed Some Expectations Make it more user friendly The system needs to be faster and improvements should be delivered as promised Would prefer that People First was non existent in reference to human resource Failed Some Expectations needs All weeks of the month should come up at once We should be able to make change Make the system more user friendly and remove to many steps it takes to do one By making it more user friendly Once information is saved you should still be able to Impliment our files that were supposely scanned when this system first began so we Failed Some Expecatons Failed Some Expecatons Each Division need someone designated to have the
55. TTLE MORE USER FRIENDLY Met Most All Expectations Navigation for approval of subordinate requests for leave is cumbersome Met Most All Expectations Navigation between screens is cumbersome They shouldn t have lost the earlier information If my personnel office had not kept Met Most All Expectations copies of what had occurred my husband might not have been insured The system itself is a little slow at times When you re in the system for a while it will Met Most All Expectations kick you out and you have to start over again Met Most All Expectations Update the system to fit the needs of the agencies Met WosVAT Expectations Sometimes there are problems getting on the site Sometimes there is a sort of loop that get caught in that keeps making me relog in over and over hate when that Met Most All Expectations happens about once a month Needs to be more user friendly Timesheets seem more cumbersome than is necessary Too many steps to enter time with edits and so forth Can t see whole Met Most All Expectations page on screen It s just very annoying at times In the Time record block the sent or completed a color box is displayed But the color is not always clear enough to see Maybe if the colored Blocks was Bolder or Darker Met Most All Expectations would help no response Met Most All Expectations Met Most Al Expectations It needs to be more user friendly not only to employees but also customer service Met Most All E
56. This should be a fairly simple programming issue to allow entry of time and leave on one page without having to edit save edit etc Fix PAR process ASAP Build in more internal checks to red flag errors or potential Failed Some Expectations errors before they process There should be a extra step proofing the applicants application to see if they are qualified if not giving a choice to disqualify the applicant if they are clearly not Failed Some Expectations qualified Failed Some Expectations let me go back to my agency work Failed Some Expectations Improve better password capability Have it caluculate your daily time for you instead of us having to do It Also allow all edits to be made in one transaction Having to show leave in more than one category Failed Some Expectations requires an edit each time you select the type of leave used Better training for customer service representatives so that they are able to meet my Failed Some Expectations goals They need to look at the big picture If it is benefits they need to see what is owed now and see if the deduction will come out of the next check and if it isn t include that amount in what is owed They could put themselves in the person s shoes and say if Failed Some Expectations this were me am giving the service would expect to receive Failed Some Expectations System could facilitate entry of actual time worked Provision of in depth training Failed Some Expectations Have
57. a radial button by clicking on it a second time to remove it however you actually have to click on the Go button under the Search submenu to do this Also under the Employee Time Entry Overview submenu of the Employee Time Entry Menu clicking on a radial button should NOT cause the chart to scroll Only clicking on one of the scroll buttons should cause the chart to scroll and then it should scroll ONLY ONE LINE for each click It would also be nice to remove the redundant information It is really not necessary to have the year shown 12 times in one view Maybe for the current pay period the year does not even have to be shown but it could be shown for all past pay periods for archive purposes Maybe also if only two lines are shown at a time instead of three then the user could toggle back and forth more easily between the two weeks of the pay period he she is working on A Week 1 Week 2 toggle button would be wonderful The above applies to both the area where supervisors view their employees timesheets Failed Some Expectations and where the supervisor enters his her own time For the latter it would be nice if Failed Some Expectations TRAIN TRAIN TRAIN GIVE CONSISTANT CORRECT ANSWERS Failed Some Expectations More User Friendly Failed Some Expectations Response time Better User navigation Simplify the easy things Filling out a timesheet should take about 2 seconds Why should it even matter whether work 4 10 hour days or 5
58. ad dificulty approving my OPS employee s timesheet Met Most All Expectations had to call my office and have the personnel liasion approve it Need to improve programs for Job Vacancies and Time Sheet entries making them Met Most All Expectations more user friendly Met Most All Expectations Speed of the availability to access the website Stay on top of computer updates Met Most All Expectations Change this process eeeeseseseses i sSsSsSSSsSsS this Change this process eeeeseseseses i sSsSsSSSsSsS Met Most All Met Most All Expectations make it easier to use and user make it easier to use and user friendly Each person should have the KOC E to help you and not have to be changed Met Most All Expectations from person to person Met Most All Expectations Offer training especially for the hiring managers Met Most All Expectations eaaa ETER time when a call is placed R ONE End the incessent multiple times in a single call requests for your user AB Birth Date Zip Code and whatever else you have to repeat from the first computer transfer to the first second and third individual you have to talk to never get to talk to one individual Even then have to repeat all the security info ONCE IS ENOUGH TWO There is an assumption if you are not entering the web site through the home page you don t need the help phone number That is not true Put iton each page Most call needs arise well after the first page and returning to
59. adio extolling the virtues of People First The reality was that he had never even seen it which was obvious because he repeatedly referred to it as People s First Why would a political leader be so eager to say something good about something he had never seen or used Failed Most All Expectations Bottom Line The king has no clothes People First is a disaster Failed Most All Expectations It should use Time Direct as a model People First Customer Survey April 17 2007 Page 21 of 103 People First Customer Survey How could People First Improve IT FINALLY DOES CHANGE THIS IS VERY FRUSTRATING AND TIME CONSUMING WHEN YOU RE TRYING TO ENTER PAYROLL AND TIMESHEETS WITH A DEADLINE PROVIDE A CLEAR HISTORY OF STATE EMPLOYMENT WITH DATES AGENCIES SALARIES TAKE A LESSON FROM THE COPES HISTORY SCREEN WITH THE PEOPLE FIRST SYSTEM YOU HAVE TO GO FROM SCREEN TO SCREEN TO COMPILE THE INFORMATION AND THEN YOU CAN T BE SURE OF THE KEY SERVICE DATES BECAUSE THEY DON T MAKE ANY SENSE PUT THE ENTIRE 2 WEEKS OF THE PAY PERIOD ON THE SAME SCREEN IN THE EMPLOYEE TIME ENTRY SECTION MAKE IT POSSIBLE TO GO FROM ONE PAY PERIOD TO ANOTHER BY SIMPLY KEYING IN THE PAY PERIOD DATE INSTEAD OF HAVING TO CLICK ON EACH WEEK IN BETWEEN i e 10 07 2005 TO 03 09 2007 GIVE THE HR ROLES ACCESS TO VIEW THE SAME INFORMATION THE PEOPLE FIRST EMPLOYEES HAVE SO THAT WE DON T HAVE TO KEEP MAKING THOSE TIME CONSUMING PHONE CALLS AND KEEP GETTING PLAC
60. age 2 of 103 People First Customer Survey How could People First Improve OVERALL_SATISFACTION did have a bit of a problem with applications that were scanned in don t know what the procedure is but would think that they should be scanned by the deadline There were applications that didn t show up until after the deadline had people tell Exceeded Most All me that they applied called People First and confirmed it but no application was in Expectations the HIRING section of People First Exceeded Most All Exceeded Most All i think they are fine the way they are right now dont believe they need to make any Exceeded Most All Maybe find a simplier way to go back to the previous week Have it distinctly marked Exceeded Most All Exceeded Most All Exceeded Most All Exceeded Most All Exceeded Most All Exceeded Most All Expectations don t know Expectations n a Exceeded Most All Expectations No suggestions Exceeded Most All Not sure what I could suggest to improve servcies am satisfied with the services provided by People First Exceeded Most All Exceeded Most All Exceeded Most All Exceeded Most All believe with this type of customer related survey will aid in targeting specific area for Exceeded Most All just keep up the good work in doing what you do which is giving the people what they If have any complaint about the People First system it would be with the Time Entry module Even though templat
61. ailed Most All Expectations Make things especially forms easier to find Passwords should consist of numbers letters and special caracters The labels for the navigation buttons should be changed to words such as next back instead of Failed Most All Expectations menu and time entry PEOPLE FIRST COMPROMISED THE CONFIDENTIAL INFORMATION INTO THE HANDS OF FOREIGNERS AND PRIVATE HANDS SUBJECTING OUR CONFIDENTIAL INFORMATION TO FRAUD AND IDENTITY THEFT FOR MANY YEARS TO COME BRING PEOPLE FIRST BACK TO PUBLIC EMPLOYEES Failed Most All Expectations HANDS INTO THE FLORIDA DEPARTEMENT OF MANAGEMENT SERVICES Put it under a Dept of state government so there is some oversight of its operations Failed Most All Expectations _ It is not a dept that should be outsourced give the jobs to Floridians Failed MosvAT Expectations Unfortunately am not sure significant improvement is possible let alone how to go Failed Most All Expectations about it Failed Most All Expectations I don t think it can too many design flaws don t think it can be improved They have had the contract for 4 to 5 years and it Failed Most All Expectations doesn t get better it gets worse Failed Most All Expectations seek instate assistance with improvements Failed Most All Expectations quit and go back to local management of personnel items Failed Most All Expectations Using the Golden Rule Treat people nice and friendly Finish the job There are
62. al head then sub levels or Failed Some Expectations popup references next to hyperlinks Failed Some Expectations Improve your job search agent s service Have better trained staff who are knowledgeable of the system or at least their section of the system Also provide training for staff in more than one topic since some items such as leave are closely related to others such as pay and Failed Some Expectations timesheets allow us to use hiring packets for at least 3 months after position filled we have had need due to termination of probationary employee to go back and contact the next eligible applicant for hire instead of advertising for another 14 days putting the Failed Some Expectations replacement out for a minimal of 30 days Failed Some Expectations Make system more user friendly Failed Some Expectations not sure Work Time Entry could be easier Should be able to have one form and not have to Failed Some Expectations go in and out to save every detail Failed Some Expectations simplify People First Customer Survey April 17 2007 Page 68 of 103 People First Customer Survey How could People First Improve OVERALL_SATISFACTION Hire nicer people Hire more people to manage the phone Train staff to be informational hate to call People First and don t unless absolutly neccessary Hiring Center is difficult to deal with Keep my information safer than would Nothing off shore ever Fully disclose their laptop
63. anyway and if there are social security numbers being used on the electronic website system those should not be used at all and should be removed 5 Update the one time pay fields get paid reimbursed periodically for expenses related to travel Those payments are one time pay and are not regular salary have never seen my data updated once in PeopleFirst to reflect that I ve had a one time pay payment deposited into my account So why is the field there if its never Failed Most All Expectations accurate Put the entire month on one entry page with drop down boxes for each entry box and category We can scroll down the page if it won t fit on one screen But please don t continue to make us have to select time entry week by week wait for the page to load then apply a template to each week then save each week then select the next week then repeat process for 5 weeks each month And Heaven forbid you have an error once you hit submit You then have to go back week by week waiting for each Failed Most All Expectations page to reload to search each week to see where there may be an error Failed Most All Expectations Eliminate and reassign the services to each agency Have Americans handle the phones and paperwork not people from foreign Failed Most All Expectations countries Failed Most All Expectations system improvements needed Failed Most All Expectations get rid of it Make it more user friendly more simplified
64. are required to accomplish a task Also our agency has yet to use some of the features in PeopleFirst which is Failed Some Expectations probably a good thing not sure why we changed from old systems they worked just fine could talk to my personnel dept amp they knew who i was and worked matters out for us purchasing Failed Some Expectations was easier for vendors working with state and more timely People First Customer Survey April 17 2007 Page 49 of 103 People First Customer Survey How could People First Improve OVERALL_SATISFACTION Update personal information without going to personnel office Example W 4 change of address Or have form available so can complete and send to appropriate area Attachments should be allowed with applications Failed Some Expectations A checklist of required documentation when signing up for supplemental plans A Failed Some Expectations hotline staff on line and availiable to answer questions Failed Some Expectations Longer availability times variable data harvesting times Failed Some Expectations Make more user friendly I ve heard of people having delay problems with reimbursements from Flexible Medical program and other personnel problems For bi weekly payrolls be able to interact within both weeks without going in and out and back in and out of each week Improve the graphics screen size message placement and speed of the web Require less movement and clicking to do
65. at can be understood and that can understand Failed Some Expectations you 1 We should be able to make all the edits in one go instead of having to save the timesheet each time we have to edit our time i e sick leave and vacation 2 Add a link on the insurance benefits page on People First to view the health Failed Some Expectations insurance coverage package booklet information Met Most All Expectations Improve the user friendliness Met Most All Expectations Easier way to talk with live individual Click here click here etc etc People First Customer Survey April 17 2007 Page 78 of 103 People First Customer Survey How could People First Improve Design the system around individuals work flow Allow the user to establish their own Fewer screen transitions to get to where you want to be Three or more transitions to I tnink you are a great job It appears you adapting to the economical chanegs and growth You are sort of like your name People First Currently default screens for time entry and approval are prospective Would be Not having to scroll around as much would be nice Met Most All Expectations Set up sign on for several months Met Most All Expectations Make more user friendly The main problem I have is with working a rotating schedule Sometimes work days off and the error messages get annoying Also if you accidentaly put in the same code twice you have to call P 1st to get them to clear it out Why no
66. atedly click Failed Some Expectations save and edit when using multiple leave types in the same pay period Continue to enhance features on the PF system Make more canned reports Failed Some Expectations available on the system Failed Some Expectations Allow Local HR Department to handle issues People First Customer Survey April 17 2007 Page 41 of 103 People First Customer Survey How could People First Improve Establish Process Action Teams PATs to oversee particular functions which coincide with those processes within the website allowing them to be the resident experts of an area By concentrating upon a particular area or function they would be able to provide the experience and knowledge that the employees seeking assistance desire and should receive We do not know the inner workings of a particular Failed Some Expectations function and have to rely upon those to whom we speak over the telephone Have more ability to choose information to be pulled from the web site speed it up Failed Some Expectations CONSIDERABLY find better ways than having to call to get passwords replaced Failed Some Expectations Upgrade to version 7 Internet Explorer Better communication with new hires as to the process for entering and submitting Failed Some Expectations flexible time in PF Failed Some Expectations Make the system more user Make the system more user friendly esssesesisisSSsid RUST Tas era an EGOT The a EGHLNG GAU
67. ather than through the supervisor People First Customer Survey April 17 2007 Page 69 of 103 People First Customer Survey How could People First Improve OVERALL_SATISFACTION We need one contact for FHP someone that is familiar with our hours and work schedules We clerical need training so that we know what we are doing and so that we could help other members that don t know We would like one 1 contact to help us with our issues Where is people first anyways Could we really have a training on Failed Some Expectations this think that that would help us alot A training is the answer Increased speed of site streamlining of navigation improvement of accuracy of information Also appropriate oversight of subcontractors so that highly confidential information is not exported overseas for crying out loud Appropriate internal auditing Failed Some Expectations procedures The system needs to improve its responsiveness to customer complaints and its flexibility in meeting agency needs Effective oversight within DOT channels is seriously lacking Since this system was put into place agencies have continually been asked to change their methods or procedures to adapt to the system rather Failed Some Expectations than the system being modified to meet our needs use the system mostly for time entry obviously something pretty important to me But when began using it it seemed no one could properly train me or answer question
68. ave a real live person answer the phone on the first ring Begin work at 7 00AM instead of 8 30AM work in the field cannot wait till that late in the morning to call Failed Most All Expectations peoplefirst Throw it out Surely there is something out there that is more streamlined easier to use Better yet give us back our human personnel system where we had access to Failed Most All Expectations real human beings who really can define the proble and remedies Get rid oft Provide good solid training many of the training videos are illegible Make it a more user friendly system Thousands of people using this system have limited computer Failed Most All Expectations skills and it makes this system very frustrating Better trained staff redesign system to facilitate HR processes provide useful and Failed Most All Expectations easily acessible data warehouse reports Failed Most All Expectations Fire every one and go back to the previous system a system which was not broken Failed Most All Expectations Dump it i E it Have knowledgeable people answering the phones e r GH ENGR THE PRRs CURSE ETE service Easier to use Failed Most All Expectations websites Failed Most All Expectations do not think they can Failed Most All Expectations Go back to the old way People First Customer Survey April 17 2007 Page 31 of 103 People First Customer Survey How could People First Improve OVERALL_SATISFACTION Revisit the gene
69. ave lost confidence in there competencey Sorry Failed Some Expectations Make the timesheet easier to use by having the entire payperiod on screen for editing Failed Some Expectations not just a week at a time Failed Some Expectations After all this time they should have all the kinks worked out but they don t Failed Some Expectations It s a little late to be asking now Make more user friendly and easier to locate information Fix the links you have Failed Some Expectations provided fix the going in circles in locating information Let us be able to print out an application and complete and turn in a paper copy Our HR department was not informed about the problem with the position of the Easier eRe te job listing until several members spoke to them about the issue Streamline the tabs particularly staff and allow managers to utilize previous job announcements if they only want to make minor changes to the qualifying questions and the type of advertisement such as from State Personnel or Internal Agency to Open Competitive The only change in my advertisement was to remove the question ARe you a state employee Now have to recreate the whole Failed Some Expectations advertisement again to readvertise the position See above The bottom line is that the system could be streamlined to elminate extra steps for the user suspect the system was developed with a lot of checks and balances without much consideration for how many steps
70. ay period as entering the current week then having to scroll back up Failed Some Expectations to find the last week can become rather confusing Timesheets Must go into the entire system to find out the leave reason instead of it being displayed on the main screen What is displayed on the main screen is not useful information Would be better to have leave date reason approved or not Web site For a state employee that travels it is very difficult to find the timesheet area on the web Even the search engines fail Jobs do get emails but some of those are for internal employees only for other agencies Those should somehow be filtered out unless they are MY agency It takes too long to properly fill out a timesheet am concered about leave request not matching the time put in leave before KNOW how much time something will take say a doctor s appointment then that time does not match the actual But the leave request is in a database that may be used against me That is why document everything still don t trust the PF leave system at all keep that manually as well Failed Some Expectations Make peronnel records available online for review I m not sure a one size fits all service is appropriate The ownership is not there A technician has no direct ownership regarding whether am able to approve timesheets for my personnel or whether am able to hire the right person for the job we re hung up with the procedures
71. better There is so much info within people first accuracy can only be jeopardized It worked better without People First when agencies dealt with their own information and were less susceptible to big database weaknesses If we must keep PF then the system must be adjsuted to the users needs and wants not PF We have been routinely informed that our issues cannot be addressed by PF Failed Some Expectations the system doesn t work that way What kind of custoemr service is that Hire individuals more knowledgeable about their particular area such as health Failed Some Expectations insurance etc The system needs to be more user friendly and intuitive Manager Self service component needs to provide easier and more useful resources to assist in managing Failed Some Expectations direct reports BETTER PROGRAMMING SOFTWARE SIMPLY TIMEKEEPING FOR MONTH Failed Some Expectations SPLIT TIME SHEET IS A PRBLEM Have things when promised Itis just nicer to have someone who you can talk with directly about your coverages Insurance retirement etc instead of doing it over the phone with people who don t know you and usually have to transfer you around Failed Some Expectations Getting through is sometimes a problem anyway ma not an expert but I feel availability of all options Better explanation of fatures to Time Entry should be streamlined Insurance and benefit forms should be easy to find and easily search able There should be no nee
72. ble in a collective summary rather than having to Exceeded Most All pull up each week seperately This is very time consuming when checking leave Expectations reports Exceeded Most All have no ideas at this time Exceeded Most All Language Sometimes it is hard to understand the person helping you Exceeded Most All think the Hiring model could be refined a little It is still a little difficult to understand too much information on the same page Exceeded Most All Keep up the good work Exceeded Most All no comments as they are doing great Exceeded Most All Time sheet entry when using different codes it quite complicated Exceeded Most All no comments Exceeded Most All It would be nice to be able to get a print out of my payroll and deductions each month on People s First instead of having to go to FLAIR Exceeded Most All The only trouble have had is getting through on the telephone expecially on time entry week but would think that is to be expected Exceeded Most All Back key could be usefull Exceeded Most All Faster computers Exceeded Most All would like from them to provide information on years of service Exceeded Most All No recommendations ssword restrictions are difficult to remember will suggest a biometric solution Exceeded Most All such as a thumb print attach to PC s Maybe a universal logon that integrates with Expectations other systems ped People First Customer Survey April 17 2007 P
73. call Also sites should be tested thoroughly by a third party so that suggestions can be made about how to make Failed Some Expectations things easier for the end user Redo the timesheets for biweekly periods Make it easier to adjust time for AL and SL Establish a drop off box for medical reimbursments in Tallahassee Make it faster Failed Some Expectations You tell me Supervisors need easier access to review employee leave balances at times other than approving timeoff and historical useage needs to be easily accessed The time input needs to enable two weeks to be input on a single screen The system needs to edit for valid time accounts at the time the employee is completing their time entry The system needs to process charges against valid accounts in a two to four week timeframe rather than the months it currently takes The processing of charges needs Failed Some Expectations to be on a regular schedule move it back to Florida so that we can talk to local people and wouldn t have to deal with people from other countries or states that didn t understand our situations or didn t really give a damn don t trust the system the way it is now The out of state people who handle our information don t give us the feeling that our information is Failed Some Expectations important enough to them to keep it safe Please show the current week and the PREVIOUS two weeks PLEASE PLEASE PLEASE do this Also give me access to the daily time entry for
74. cies offically handle their own info Fated MostAl Expectations Failed MostAl Expectations Time entry could be simplier Should be able to make entries one time instead of Failed Most All Expectations edit and save for every entry Failed Most All Expectations It could be improved by discontinuing it and moving on to something more efficient Failed Most All Expectations Fix it or replace it with a system that works Florida needs to get rid of the People First system It is a failure The state of Florida can develop a much better system and can do a better job supporting it with dignity and respect previewed a system developed by DMS years ago which was much better than People First It accomplished more in six months than Convergys did in Failed Most All Expectations how ever many years they have been at this Redesign the system so leave entries can all be accomplished with one screen one Failed Most All Expectations edit and one save rather than multiples hate to say this but start over from the ground up with a system that can grow Failed Most All Expectations provide useful information and be user friendly don t think they are capable of improving feel that this relationship should be Failed Most All Expectations terminated It is not a service it is more of a nuisance Their contract should not be renewed The employees of the State of Florida have MAKE IT EASIER TO USE Failed Most All Expectations
75. count is much easier to get to with less time Failed Some Expectations expended The above example should be rectified Also when searching for a past week pay period the current week should be in the middle the past week should be the top Failed Some Expectations choice the next week should be the bottom choice saves a step Failed Some Expectations simplify so that each action is clear Failed Some Expectations Improve monthly attendance Failed Some Expectations Maybe back and forth tabs within certain areas of information such as Health amp Insurance More links from a few pages rather than having to dig into different areas or a more clearer guidance as to where to find the information we are looking for Failed Some Expectations If an employee works under their hours required for one week b c they were over during the other week in the same time period don t think they should have to use leave without pay for the week that their hours were under in order to equal to their Failed Some Expectations sceduled hours of pay for the week Failed Some Expectations Make it more user friendly Failed Some Expectations It should be much simpler and user friendly Failed Some Expectations Website redesign user manual published People First Customer Survey April 17 2007 Page 55 of 103 People First Customer Survey How could People First Improve Do better surveys of the users like this one to find out what problems people a
76. ctations Continue making customer service for state employees a priority Failed Some Expectations provide an easier system People First Customer Survey April 17 2007 Page 77 of 103 People First Customer Survey How could People First Improve OVERALL_SATISFACTION An in house program with knowledgeable people would better serve State Employees than outsourcing with a private company whose employees are not really familiar with Failed Some Expectations polices and procedures Redesign the website and add methods for downloading data in CSV format or something compatible with a standard spreadsheet Train the support personnel Failed Some Expectations better Failed Some Expectations Have more people to talk to instead of machines Failed Some Expectations Don t allow anymore subcontracts with non People First companies Failed Some Expectations Better training of Service Center Staff with emphasis on listening skills Combine things so we are not jumping around when completing the timesheet More Failed Some Expectations user friendly Failed Some Expectations Give out correct information Make text size larger Change the functionality of Time input Password restrictions are too constraining Allow letters in the password Stop forcing us to change Failed Some Expectations passwords Redo the timesheet approvel menus and logic Maybe try a little human factors engineering It is hard to believe that convergys or whoever doesn
77. cy ourselves then submit one more time done Time entry is cumbersome always having to search for the buttons off the bottom of Met Most All Expectations the screen edit and re edit to input time finding the right week in the small boxes Make the time entery on your timesheet more seemless Now you have to add a leave type save add another leave type save add the third type save Also when you add the types it does not auto sum in real time only when you have saved Then if an error is made you have a real problem of clearing the time and starting over If Amazon online forced you to save and update with every book selection they would Met Most All Expectations be out of business Additional simplification of timesheet function particularly end of month time periods in which the work week continues into a new month requiring extra steps for completion Also feel a GroupWise reminder be sent during mid afternoon on final day of work week we often are so engrossed in our work that we forget to complete Met Most All Expectations our time entries before end of day HAT A PERSON CAN USE WH CHANGED THEIR PEROONAL OR NO LONGER HAS T NERE SERVICES MAY IT ACCESSIBLE TO PULL MY OWN PERSONAL APPLICATION WITH A PERSONAL INTERNET SERVICES THIS IS VERY TIME CONSUMING Met Most All Expectations TRYING TO RE FILL OUT A NEW APPLICATION Met Most All Expectations NO ss Sees Se ee a a es ee es 2 RGIS an GR THE JSD Pina WED BIGET MANN WROTE G
78. d also donb t know if you cover the Medical Reimbursement Forms but why does it Failed Some Expectations require a SSN instead of a People First ID Perhaps by providing a line for supervisors to contact with employee issues rather Make the whole system more user friendly Make it so the everyday person with a People First Customer Survey April 17 2007 Page 50 of 103 People First Customer Survey How could People First Improve OVERALL_SATISFACTION They need to have a system where you can talk to the same person regarding your problem case There is nothing more frustrating than to call and have to explain your problem to a different person each time and then each person give you a different answer Individuals that work in the HR areas of agencies should be able to call specific contacts and have direct numbers to the contacts to be able to get a situation resolved instead of just going through the system There is too much of sense of seperation and that you cannot talk to anyone who can help you The system needs a Failed Some Expectations complete over haul We should be able to go to a certain date through a drop down list or clickable calendar instead of clicking on arrows to move us up and down the list Also the site should be coded so that it doesn t have to be added to the popup blocker exception list to work properly And people should be able to reset their password via a password hint instead of having to make a phone
79. d and reduce the time needed to enter data Too many Failed Most All Expectations moves needed for simple input A return to the efficiency of the old system or at least make it compatible with our historical data If not bring in a system that is compatible and give HR the staffing to Failed Most All Expectations manage the data as efficiently as before Failed Most All Expectations Scrape it it not worth saving It needs to be totaly overhauled Failed Most All Expectations Perhaps one should consider that human resources should be left to human beings Return to our prior system where each agency had a personal in state state employee contact System worked overall very well and most likely was cost efficient Failed Most All Expectations Stop outsoursing or privatizing our data discontinue it if people first employees knew how to work the web site and could have stayed on the phone and walked me thru the maze both problems would have been solved All PF staff who interact with staff should received extensive training in State of Florida Rules and Regulations The computer system should provide a system to capture the HR information needed by the State the State should not change it s business rules to conform to what the PF system allows We are paying far to much Failed Most All Expectations money to allow this to continue Having more responsible and responsive staff More accurate and user friendly software Changing the times
80. d employee friendly system think it would be better to use the old Leave and Attendance form Do away with the daily weekly grind of having to sign on to approve subordinate leave Failed Most All Expectations jand time sheets Hold People First accountable for their mistakes Since that doesn t seem to be an option the whole system needs to be dissolved done away with and put back in the hands of state employees before we dump more millions of dollars into a broken Failed Most All Expectations system that is beyond repairing Failed Most All Expectations Make it more user friendly Make sure it is in compliance with statute Make it so it is not a disjointed system ex Failed Most All Expectations Organization Management updates versus Employee side Make the system user friendly and make the PF staff more knowledgeable and Failed Most All Expectations friendly by cloning Keith Young the entire process is much more cumbersome than the last time reporting system To have to scroll up and down and edit and save etc etc You should be able to go Failed Most All Expectations in put in your time without scrolling all over the place and then submit your time They are beyond improvement They have never had the trust and confidence of the inoa it with a System that has been developed by someone who knows what they Failed Most All Expectations Please see above eeesess i lt iCitstswswsisi see above AIGHRG NS Use of TRS BA
81. d for a password to view job listings confidentiality should be guaranteed Customer Service should follow up and check on actions they agree to take Keep up the good work with personal Failed Some Expectations information Failed Some Expectations Fix the above issue Failed Some Expectations THE JOB APPLICATION NEEDS TO BE IMPROVED accessibility to upper management to help get problems solved and training for Failed Some Expectations employees to be better equipped to handle problem resolution Failed Some Expectations At the best People First will be a patched system don t feel like it s worth fixing People First Customer Survey April 17 2007 Page 76 of 103 People First Customer Survey How could People First Improve OVERALL_SATISFACTION The staff provided incorrect information regarding the birth of my child and adding her to my insurance but fotunately Knew they were wrong and had my Human respurce representative step in and correct it If did not have the knowledge did they would have had me in a panic Their lack of knowledge and telling me all my medical bills from the birth and my daughter s would not be covered is inexcusable They also told me had to back pay health insurance premiums in order to have the birth covered They advised me if did not overnight a money order that all claims would be denied Failed Some Expectations and my child not covered Failed Some Expectations Fix the above situation ret
82. d put a smile on their face and carry that smile over on the phone when they answer They don t always have a smile in their voice and act as if am interupting a card game or something This is a valuable tool as long as the people are educated and willing to go the extra mile for the customer And please please do not outsource to people in foreign countries for Met Most All Expectations security reasons It would be nice to see a monthly breakdown of how much leave Is used and then a Met Most All Expectations year end total Met Most All Met Most All Expectations mone Rat eS Ea Most All Expectations Amine aaeeeo a a ae clietnt needs Met Most All Expectations don t know Entering my work time and my annual or sick leave seems to take too many steps You have to enter your hours then save it Then enter leave hours and save it Met Most All Expectations Seems like it could be done with fewer steps Met Most All Met Most All Expectations more more training better customer service 2 better customer service E Tar RG WINS BHT poina A Paoa Frei na a simplified module design for the time entry portions of People First would Met Most All Expectations make entry a little more seamless l m sure if there was some training provided on the system at least the supervisors so they could train the other Mostly except for time entry it s hit or miss as far as Met Most All Expectations learning about the system was away on vacation and h
83. ds for all electrical equipment every bank account every computer system and many commercial transactions Constantly changing passwords just complicates things Fourth every employee at my agency is on monthly payroll Yet different classes of employees report their time once a month and others once a week Also since am a supervisor if the month ends mid week have different steps to go through depending upon the class of employee whose Met Most All Expectations time am entering or approving That is plain silly Perhaps let a focus group of actual state employees work with the system and comment on any problems encountered when entering time making changes to withholding tax amounts and other typical tasks needed Provide an opportunity to explain problems encountered and offer possible solutions to make the system more Met Most All Expectations workable Met Most All Expectations Continue work to improve user interface Met WostAT Expectations Met Most All Expectations am not sure there is room for improvement People First Customer Survey April 17 2007 Page 100 of 103 People First Customer Survey How could People First Improve Met Most All Expectations n a Not flexible for employees that work part time and need to change days and times on Met Most All Expectations occasion It should be more comprehensive to meet all HR needs Or drop the whole thing and allow CHD s to resume personal service that they used to p
84. e Expectations Go back to the way it was before People s First It needs to be more user friendly Navigation between areas screens needs to be easier and more obvious Processing time sometimes takes so long that get timed Failed Some Expectations out Retention period of leave requests needs to be longer Failed Some Expectations Better server Better format Botter server Betertormat o ee i CONSIDER BACKGROUND INFORMATION I E EXPERIENCE SCHOOL Failed Some Expectations DEGREES FINDING JOBS THAT MATCH Failed Some Expectations Fix the problems mentioned above Failed Some Expectations train and hire people who learn as they go Failed Some Expectations No easy solution Keep my leave balances accurate Stop asking for too much personal info don t give out our private info to outsource companies Make it easier to enter hours outside of our established work schedule Why do we have to be locked in to an established Failed Some Expectations work schedule Some of us don t work that way The entire process needs to be simplified Whether it s the appearance of personal information going overseas or just getting benefits stopped have a hard time Failed Some Expectations trusting this system Failed Some Expectations Ensure their staff are properly trained and have good communication skills Scrap the menu structure of the interface change internal terms to understandable common English narrow the search options o
85. e First should be used as a hiring resource but not as a mandatory tool Failed Some Expectations Be able to store information longer than 18 months Failed Some Expectations Have the online screens rewritten to facility the entry and browse the screens Failed Some Expectations Better fit of image to screen Increase speed Train employees at lower levels in the organization that know how the program Failed Some Expectations works On the OT Election section the vague warning about the election change taking place on the end of the FLSA period needs amended Please provide a confirmation dialog with the ACTUAL effective date of the change That way if someone does not wish to change on the effective date they can cancel the request and wait until the proper date Using numerics only for passwords is awkward at best why limit the availability of passwords to numbers only Everything else used by state employees requires alphanumeric passwords and some sites that are proactive about security also require symbols as well The online interface is a bit awkward would like an area to specify favorite or most recent activities so that we can spend less time on repeated activities digging Failed Some Expectations through menus would like it to open in a new window the leave codes do or a dropdown menu Listen to CHD Human Resources when they get involved and provide documentation Confidential personnel records should NOT be sent for proc
86. e privatized God knows to what third world pest hole they sent my personal information certainly Failed Most All Expectations don t why not be able to make all changes at one time in other words do all your editing a Most All Expectations then save oaot st ee ow The ene Ui GAY SHEEN To BS OF TS SHEET AT one Te alow MUTE the entire time entry screen to be on the screen at one time allow multiple The timesheets are terrible They are the most unfriendly computer application I ve used since the 70 s Why can t complete a single payroll without going back to a previous page that wasn t even offered initially Correcting mistakes after you have saved but before submitted is also difficult Why don t you show a tally of hours as Failed Most All Expectations time is entered so you can check accuracy as you enter times Failed Most Expectations People First Customer Survey April 17 2007 Page 20 of 103 People First Customer Survey How could People First Improve OVERALL_SATISFACTION training on the system itself the timesheet aspect was a nightmare during huricane season i feel that timesheets should not be a difficult or lenghty process entering hours worked is not a difficult process unfortunately people s first has made it a difficult process It has been nicknamed people s worst because it is so confusing difficult to deal with My suggestion would be to revamp the whole system and focus on making it user friendl
87. e state does not have one personnel system and quit trying to Failed Most All Expectations create a one size fits all solution Failed Most All Expectations More flexibility better customer service Failed Most All Expectations Make People First user friendly It can t be fixed it has to be replaced First an honest assessment needs to be done that weighs costs and benefits Be professional enough to admit the implementation was a mistake and actually do a real needs assessment and a valid procurement not Failed Most All Expectations based on politics Then procure and implement a modern service oriented system improve the way data has to be entered in people first improve the web site were it Failed Most All Expectations isn t some complicated S top pretending this is an HR System what we have is a time and attendance system Invest real effort into improving the HR business processes before Failed Most All Expectations implementing a system ailed Most All Expectations Go back to the old system ailed Most All Expectations More more training or let DHSMV be PEOPLE FIRST to DHSMV personnel make it more end user friendly leave codes county leave type behind the scene Failed Most All Expectations and use words the employee can understand ailed Most All Expectations Simplify time and attendence alled Most All Expectations Accurate and complete information ailed Most All Expectations PEOPLES FIRST SHOULD HAVE NEVER
88. ectations them Make the website more user friendly Failed Some Expectations retain the same modules for the month Less clicking to edit save etc Easier to use and understand Recognition of cost accounting as a tool for recording Failed Some Expectations activity to grants modules and projects Your redesigned web site could start by having a better search function and the ability Failed Some Expectations to use standard windows based functions like back Change the website to make it more user friendly The timesheet entry page is HORRIBLE Too time consuming to make entries save make entries etc Using the Failed Some Expectations pack key is a joke Update to remove pop ups and other bugs issues Security issues seem to have been addressed Need to make system more user friendly especially with regards to Failed Some Expectations monitoring employees leave and schedules do not know what can be done to fix it but when we dealt with a particular department s personnel before People First the employees knew what they were doing and they were accountable for their actions and the information they gave you Failed Some Expectations Improve accountability Test how things work on dummies not your programmers or people familiar with the better customer service training and more people hired in that field for shorter waiting People First Customer Survey April 17 2007 Page 65 of 103 People First Customer Survey
89. ed with technology Connecting all services and information in a format such as myflorida com is a powerful tool and is good for the state However maybe a different vendor may have a better product and actually be able to respond to its customers in a timely manner am not opposed to outsourcing or privatization but it may be a good idea to purchase from a vendor that already has the product developed and working rather than paying them to develop a product and using state Failed Most All Expectations employees to do the research and development for the company Failed Most All Expectations Throw it out and start over People First Customer Survey April 17 2007 Page 30 of 103 People First Customer Survey How could People First Improve OVERALL_SATISFACTION Have people for staff to talk to who can pronounce our names correctly and are easier to understand when we talk to them Also simplify the internet so even people who are not computer literate can use it and find job vacancies for promotional Failed Most All Expectations opportunities and new hires for their family members It should go away and never be heard from again This would save the tax payers of Failed Most All Expectations Florida millions Failed Most All Expectations Terminate it 0 it Failed Most All Expectations Seng ao oo out p oe TE MENU E SCRATCH A i R S PUT AME ane A WITHOUT ALWAYS NEEDING TO CHANGE SCREENS IN BETWEEN GET A NEW SYSTEM ALSO
90. eed to be sent to the manager for review Navigation in the Time Entry section needs to be made easier It is a bit cumbersome Time Entries are difficult to edit save and submit for approval This Failed Some Expectations area should be made simpler and easier to submit time Failed Some Expectations Make it user friendly Failed Some Expectations make the page smaller or move the entries up The time entry section is hard to use Maybe if it were condensed to that you did not have to use the side slider bar all the time or the single or double up and down arrows to get to the date you are looking for it may be easier The screens are just not set Failed Some Expectations up for easy manuvering through the information When looking at an employees pay info it should agree with what they are actually If possible a full screen without up down and left right arrows would be easier to use Passwords of alpha and numeric origins would be better ALLOW THE USER TO INPUT MORE THAN ON LEAVE TYPE FOR A DAY ALL Think like a user Build your system as if you were needing information in a hurry Make finding data easy Time Leave entry should be a one screen thing i e If you requested leave and it has been approved it should show up automatically Failed Some Expectations instead of us having to reenter it a second time Failed Some Expectations BETTER TRAINING OR HELP PAGES The website needs a complete overhaul and the Service Center needs a n
91. eeded Some Expectations various sites Exceeded Some Expectations The web site could be a little more usre friendly Exceeded Some Expectations a more friendly time sheet method Better listener of what staff is calling about and not assume solution without listening Exceeded Some Expectations the complain enterely Exceeded Some Expectations have no ideas on how to improve it In my opinion it s already well put together Exceeded Some Expectations Notify customers of changes to their benefits Exceeded Some Expectations Make these areas user friendly incorporate these 2 areas Exceeded Some Expectations Faster access time less back and forth streamline processes More explaination on the web site for insurance paperwork such as flexibly spending Exceeded Some Expectations accounts hard to find out the forms needed Exceeded Some Expectations put the leave balances on the weekly time sheet People First Customer Survey April 17 2007 Page 16 of 103 People First Customer Survey How could People First Improve Need selections to be more detailed or offer more so that there is less time used in clicking on an item on list and find that it is not what you wanted and then there would Exceeded Some Expectations be less frustration and haveing the end result be calling customer service Exceeded Some Expectations dont know Failed Most All Expectations streamline time sheets don t know that you can improve on what you ha
92. eet UserID is not important enough to change but allow me to encrypt using Number Characters Distinguish between case and special Characters and make it longer Failed Some Expectations than 7 characters Most sites allow at least 14 for password alone Screen employment applications before sent to the Dept For example if the location skills salary requirement on the appl does not match the job the applicaion should not be considered The EEO and other HR requirements should already be Failed Some Expectations completed before sending appl to the Dept Remove the pictures and banner from the top of the data entry page so that people do not have to scrow down to see the reast of the page The pictures and banner at top is waste of valuable space and causes inconvience to users Remove them Failed Some Expectations PLEASE Failed Some Expectations Improve speed of accessability and speed of processing information People First Customer Survey April 17 2007 Page 75 of 103 People First Customer Survey How could People First Improve OVERALL SATISFACTION SATISFACTION o RESPONSE SOS Give it back to Personnel staff who would have the business expertise and use the Failed Some Failed Some Expectations Failed Some Expectations improving eee Make data entry faster and more direct for timesheets Now you have to save and theu need to be more knowlegable so they can help you with your problem rather Big systems are not always
93. employee Failed Some Expectations moves from agency to agency People First Customer Survey April 17 2007 Page 74 of 103 People First Customer Survey How could People First Improve OVERALL SATISFACTION SATISFACTION o RESPONSE SOS 1 Have 2 weeks at a time on one payroll entry 2 Be able to add or drop on line Failed Some Expectations instead of paper Even with this question it is not user friendly because after reading the first question Failed Some Expectations the 2nd one is covered up and no way to get to it Very bad planning as usual Have more knowledgeable personnel staff for your agencies Some agencies Failed Some Expectations personnel rules policy and procedures are different beleive the Ex Governor pushed this hurriedly through without much thought He was too focused on privitizing He was to busy trying to show how he could save tax payers like myself money without fully investigating the pros and cons don t think it can be improved because every time you hear the name People First the first thing that comes to mind is negativity because one associates it with Jeb You should take time like you are doing now and get input and take this info to heart and do a complete overhaul of the Dept Also changing the name would go along way to Failed Some Expectations erase the negavtivity associated with Jeb Failed Some Expectations fewer steps to accomplish tasks less back tracking Failed Some Expectati
94. enu for every module entry Furthermore it is ridiculous to Failed Most All Expectations have to do this for each and every week It is almost as if this inconvenience was FIRE THEM and bring back the local personnel departments who was always there to service the employees If you have ever used People First you will know what I mean without having it explained to you FIRE THEM NOW Thank God only have about 10 months left to work for the Dept of Corrections and can get rid of People First Because of People First when leave am going to take all my money with me Failed Most All Expectations 1 don t want to any any more dealing with PEOPLE FIRST HAVE STAFF ON BOARD THAT CAN HELP WHEN CALLED DON T GIVE PEOPLE THE RUN AROUND THAT THEY NEED TO SPEAK WITH A SUPERVISOR OR ONLY ONE PERSON CAN HANDLE THIS PROBLEM AND THERE OUT TODAY HAVE PEOPLE AVAILABLE AFTER HOURS AND WEEKENDS WE RECEIVE MANY CALLS FROM APPLICANTS THAT EXPERIENCE PROBLEMS WITH pf Failed Most All Expectations AND WANT OUR HELP People First Customer Survey April 17 2007 Page 17 of 103 People First Customer Survey How could People First Improve OVERALL_SATISFACTION The toll free number does not provide direct access to a live person without knowing the trick not to enter your password This option should be offered directly early in the message options The telephone staff are polite but not knowledgeable have had many experiences in which a one staff pers
95. ept change anyway button Met Most All Expectations Make it easy to find on My Florida s website The time between password changes should be of longer duration Additionally passwords should be allowed to be repeated after a shorter amount of time It is difficult to remember so many passwords in our daily life interactions This is made more cumbersome by the PeopleFirst system seemingly asking for a new password Met Most All Expectations on a weekly basis Met Most All Expectations think it would be better if we were not forced to use comp time for sick leave Make easier for included to be able to submit their timesheets to their supervisor Met Most All Expectations Be able to submit by month instead of by week It would take less time think there should be a way of requesting an application for employment and then the system should find the appropriate advertisement and assign the position number Met Most All Expectations with a pop up question is this the position you would like to apply for It could still be more user friendly and there are many features not active yet Some Met Most All Expectations of the information could be kept more current Faster capacity on high volume days Full view of screen for timesheets would be helpful Now you have to scroll up and down and across to enter time and submit for Met Most All Expectations approval Met Most All Expectations Keep info up to date Met Most All Expectations If some of
96. erform It was much better They were accessible and had better knowledge of insurance retirement etc Met Most All Expectations issues Make it user friendly and don t make people back in out of screens Give them a choice of 2 or 3 templates one with just regular hours one with a sick time usage one with annual Possibly a 4th template that covers annual sick regular There should be a template made to choose what timesheet you want rather than try to edit and enter and flip in and out of screens until you somehow magically get it right still don t know how it s really done just keep at it until see little yellow boxes and Met Most All Expectations no error messages It s a bit archaic The key strokes used to enter time sheets has improved but it revise the procedures think it may have been revised had problems during the Met Most All Expectations Christmas holiday Mee Eein T like it the way itis 0 the like it the way itis it is re think the computer system don t change the passwords unless the person ask to Met Most All Expectations have it changed you lock out to much to often Met Most All Expectations Time sheet needs improving Job listings should include address of job location Why do I have to keep clicking on menu to do 2 weeks worth of time sheets during a single session Also the current week appears by default when the week that needs to be completed last week or the oldest blank unsubmitted
97. es have been added to reduce the burden of Exceeded Most All entering times under similar budget center codes continue to feel that it takes too Expectations much time to properly account for my work time and activities Exceeded Most All Exceeded Most All THEIR IS ALWAYS ROOM FOR IMPROVEMENT BUT IN THIS CASE WOULD People First Customer Survey April 17 2007 Page 3 of 103 People First Customer Survey How could People First Improve the system itself should be modified so that only the employee can change or modify their information not the agency personnel employees An example of that is the option of overtime pay or FLSA comp time for hours worked over your work week According to FAC 60L rules and the SLEO contract the employee chooses the option of pay or FLSA comp time My agency personnel department went in and changed Exceeded Most All my choosen option on this matter without my authority Agency Personnel employees Expectations should not be allowed to modify other employees options like that Exceeded Most All Date calender for time sheet could be easier to use The way the dates are set up Exceeded Most All Exceeded Most All Exceeded Most All Exceeded Most All Timesheet function should be modified to reflect actual times worked not a gross number Correction of timesheets errors is difficult Exceeded Most All Expectations People First is doing a good job Keep people involved Weekly or monthly or whatever send
98. essing to another country where people do not care about the problems that can occur if there is a Failed Some Expectations data breach People First Customer Survey April 17 2007 Page 72 of 103 People First Customer Survey How could People First Improve OVERALL_SATISFACTION Somebody should be readily available to WALK employees through any type of personnel issues and not expect them to know everything by looking at a computer Failed Some Expectations system they ve never even seen before Provide a running list similar to the pay information that provides pay period and leave USED If our personal lists gets inaccurate it s very difficult to retrack where Failed Some Expectations the leave was used modify programming such that you see a list of months select the month you want and then display the weeks in that month if there is a template when the week is Failed Some Expectations requested the screen should default to that template Failed Some Expectations Fully test software before releasing it Failed Some Expectations They should work more cooperatively with State Government Clearer guidelines to locate information if the information in not present where could Failed Some Expectations find it and less windows to go through do not know right now Better communication to all users including employees and managers Allow the user to access more of their OWN personal information to make updates without having
99. et Most All Expectations while others are listening Met Most All Expectations Simplify all entries although now that am familiar with how to use it is easy to use Met Most All Expectations allow you to complete and view it all as once insted of having to juggle back and forth People First Customer Survey April 17 2007 Page 82 of 103 People First Customer Survey How could People First Improve OVERALL_SATISFACTION When dealing with change of insurances and marriage or divorce have a single person handle the paticular customer need until the matter has been satisfied so no one can pass the excuse as to who is resposible for the information not to be entered Met Most All Expectations correctly Make the computer entry system more user friendly particularly streamlining so there Met Most All Expectations aren t so many steps to go through to accomplish a simple time sheet Met Most All Expectations Wait time could still be reduced eseeses i lt iCOtsrswss time could still be reduced Is TOE ASSTTSTS GF TE SUS WIN BOBIGETGN SOIREE SY SER BS TOMENEE Job descriptions on the site with the application so that they can be reviewed Met Most All Expectations with the application The way you have to apply for a position you now have to go and fill out another application on line Don t understand why if you had one on file already they could not Met Most All Expectations convert it Met Most All Expectations The easier a
100. et MostAT Expectations Met MosVAl Expectations Met Most All Expectations more flexiblity Re design the input forms so they are self explanatory and make sense to someone Met Most All Expectations from a western culture such as the United States Look at the way some of the other Agency s DOT DOR and DMS processed Met Most All Expectations timesheets and compare the systems Met Most All Expectations Being able to access it with the same adobe requirement we have at work Met Most All Expectations Time entry could be more simplified Met Most All Expectations Allow employees to see and edit correct information in PF The internal controls could be easier have to reload and save edit again save and can t use the browser back button no intuitive equivalent to that on the internal controls Also it should be easier for an employee to update their own information Many areas are blocked from editing with regard to their own information Also some areas of PeopleFirst have never been completed For example the personnel file area always comes up with Employee Records are being reviewed by DMS HR Further information will be communicated in the near future since PeopleFirst s Met Most All Expectations inception Met Most All Expectations Follow up on transfers requests Met Most All Expectations Make the job search screens easier to navigate Making it possible to updated information without having the save then edit to make add
101. ew Failed Some Expectations options menu Failed Some Expectations improve the timesheet Failed Some Expectations fix the above There should be a more intensive training program to make their representatives be able to answer your questions intelligently and without having to put you on hold for minutes at a time to find your answer They must remember that the state employees are their customers They sometimes take on the attitude that we are a nuisance to them But they must understand that they have a lot of control over our Failed Some Expectations affairs Our insurance paychecks etc are just as important to us and it is to them Failed Some Expectations Training would have been nice Have to wait to correct errors People First Customer Survey April 17 2007 Page 57 of 103 People First Customer Survey How could People First Improve It may be either the information they are given is not clear or they don t understand how Marine Captains Marine Mates and Marine Mechanics function Broadbanding Failed Some Expectations has it appear on the application that the three positions are combined The time entry needs to be flexible on hours per day Changing personal information should be easier and less menu driven You should be able to change information Failed Some Expectations without closing out and starting again Failed Some Expectations The enter hours save go back submit etc rigmarole is pretty clumsy Failed Som
102. feel the security and customer service received when the system was housed in each individual Agency cannot be surpassed It has beem a frustrating experience transiting over to this system feel the operators are trying to do the best they can to help callers but all in all there is no Failed Some Expectations comparison I m not really sure what suggestions could give you for improvement Failed Some Expectations Better interface with standard navigation 222 think the state a bad deal from a company that was supposed to be in the Failed Some Expectations business of administering personel systems for major corporations Improve the ability to enter leave and time worked together and not in different Failed Some Expectations steps Failed Some Expectations more training for your customer service personnel Failed Some Expectations There is not enough space for all my suggestions Make the screens more descriptive for example when approving an employees time sheet it is confusing as to which screens need to be accessed and in which order you Failed Some Expectations update them Failed Some Expectations Do not like the new job search format not user friendly People First Customer Survey April 17 2007 Page 47 of 103 People First Customer Survey How could People First Improve OVERALL_SATISFACTION Double check each employees information for accuracy Perhaps the people who inputted the information to begin with either
103. ges it takes a lengthy phone call to PF to resolve it when maybe could fix it myself The people at the call center are not pleasant feel like am bothering them when call To enter hours and to see paystub information is two separate logins with Failed Some Expectations different password Look to the online banks They meet my expectations by giving me the tools an data Use a legend to show what your error codes mean Give some onscreen help to allow the user to do more than one thing at a time on the system i e timesheets changing information and saving all changes at one time instead of changing save Failed Some Expectations changing save etc you should be able to do more steps in less time People First Customer Survey April 17 2007 Page 43 of 103 People First Customer Survey How could People First Improve OVERALL_SATISFACTION Make the system work The problems that have been well documented in the media persist in many cases Promises of the system being improved are not kept The website has become the face of personnel for state employees but it is an unfriendly face The system cannot answer your questions Perhaps the biggest travisty is that promises were made of People First taking on the major training components for state government This has not been done And those that have been done are all on line training computer based training Many people do not learn effectively in this fashion Strong con
104. gh the entire list of security questions Met Most All Expectations Make it more reliable for us to use it when needed People First Customer Survey April 17 2007 Page 83 of 103 People First Customer Survey How could People First Improve OVERALL_SATISFACTION Identify the problems as it seems like you are doing now and be committed following through to ensure the corrections are made It seems that in the past corrections would only be made when an issue was so large that it was in the paper When the furor was over the corrections would stop and employees would even be told by PeopleFirst staff that they were not going to make any more corrections or Met Most All Expectations changes This is really counter productive Make website and actions more user friendly Somehow cannot use timesheet from my home computer which was really inconvenient when was on maternity leave and still did some work Also if we take Met Most All Expectations Friday off it d be nice to be able to approve timesheet from home too Met Most All Expectations Response time could be better Improve the job search section make it user friendly and more accurate have searched for jobs know are available and they don t appear when you narrow the search to the specific fields Also the timesheet section needs to be updated so you can enter your work time and leave time on the same transaction without having to Met Most All Expectations input your w
105. ght now is my personal concern haven t chosen a retirement plan because the Failed Most All Expectations process is so complicated SIMPLE IS BEST Change the user interface Let me see a cycle at a time not just a week at a time Get rid of those idiotic error messages that no one can understand Allow easier corrections and the ability to print out the cycle so that can save it do not trust this Failed Most All Expectations system at all Failed Most Expectations Just get rid of it have no idea why Jeb thought this would be better than the state Failed Most All Expectations agency that was handling it On should be able to accomplish multiply simple task on a page without having to do one thing then save the go back to the same page for another task Customer service employees are not fully equipped with the knowledge thy need to help on the Failed Most All Expectations telephone 1 we used to submit our times sheets on a monthly basis why do our career service people need to submit their times sheets on a weekly basis 2 All the information that is supposted to be available on those different tabs is not 3 we have no formal manual 4 This system will log you off for no reason it will lock up for no reason forcing you to log off and then back on 5 The promps make no sense as to the meaning of the words that they are using 6 This system forces you to go through so many screens for any simple operation 7 Why do have to go
106. ght recommend between 1 AM to 5 AM this would help most of us Met Most All Expectations who may have a need to use the system No one wants to use it People sFirst simply because it s a hassle Believe like our Met Most All Expectations system the computer programmers caused the porblem Maybe they can fix it The system is not intuitive you have to work with it a while to understand and use it effectively If actions could be made more intuitive then it would be easier for people Met Most All Expectations to use without much training experience Met Most All Expectations By making the timesheet a little more user friendly Met Most All Expectations Keep language clear simple and precise Met Most All Expectations It needs to make recording weekend work hours easier The time sheet needs to be more computer friendly Met Most All Expectations Met Most All Expectations Could be more user friendly in some areas People First Customer Survey April 17 2007 Page 89 of 103 People First Customer Survey How could People First Improve Combine the two week OPS time to be one period of two weeks rather than two Met Most All Expectations separate one week periods Met Most All Expectations Delete all the OLD hires to make the current ones more accesable Met MostAT Expectations believe that the time entry should be modified to the point where all work hour and Met Most All Expectations leave can be listed simutaneoulsy Met Most
107. had to call once Maybe this how to should be published on the website Met Most All Expectations or in your newsletter Maybe have the instructions for leave and time entry on the screen in an abbreviated Met Most All Expectations form so it would walk you thru it Met MostAT Expeciatons Met MostAT Expectations These comments are for the employee private side more than the public facing site Some of the interface usability could be greatly improved upon A clear heirarchical menu structure with breadcrumbs would make navigation easier Sections with paging can be odd particularly employee time entry The radio buttons for selecting pay periods and the up and down arrow navigation are not intuitive at all and while it s not a big problem to get to the right pay period it s usually difficult to Met Most All Expectations get to the right week within Met Most All Expectations Create a more flexible system and properly staff HR functions Met Most All Expectations No improvement needed for my use When you don t have a full 8 hour work day you can t just simply enter in the hours with the type of leave You have to 0 out the day save it then go back in and enter Met Most All Expectations the hours and leave Also searching for previous weeks is not a simple task either People First Customer Survey April 17 2007 Page 81 of 103 People First Customer Survey How could People First Improve OVERALL_SATISFACTION By maki
108. hat the history should also go back longer for example when it comes to Termed employee and retirees we should be able to see at least key Failed Most All Expectations service dates and last salarys for employement verifications The best improvment to people first would be to in source all it s services There by To get rid of the entire program and get a new system that is actually people friendly Failed Most All Expectations Have staff on site to answer and fix problems Failed MostAT Expectations Make the time entry layout clearer don t retain last week s information automatically Make sure you can see the entire working area without having to scroll back and Failed Most All Expectations forth Can t it s a waist of time and tax payer s money This has not worked since it was Failed Most All Expectations started Should have had end user input during the development of this application not after it has been implemented Make it so do not have to go into People First to see if Failed Most All Expectations there are items that need my attention Failed Most All Expectations Programming enhancements to the management and time sheet functions Failed Most All Expectations This program needs to be abandoned Failed Most All Expectations Throw it out and buy a competent system like we should have done in the first place Hire people that want to be there not just warm bodies that need a job make sure that the people you do hi
109. he Met Most All Expectations computer Update current information on a timely manner website needs to be faster and not Met Most All Expectations freeze up most of the times More user friendly layout on website for phone calls it would be nice if one hung up feeling as though the concern at hand was also People First s concern As it is our Met Most All Expectations phone calls are a bother to the receiving representative Met Most All Expectations Improve system response speed Met Most All Expectations Improve system response speed and reliability People First Customer Survey April 17 2007 Page 84 of 103 People First Customer Survey How could People First Improve overaLL savisracion RESPONSE OO O O O Timesheet system could be improved so one does not have to keep moving in and More personal training for employees on input processes procedures would be Met Most All Expectations The system is down too often Met Most All Expectations Too many steps for time entry Met Most All Expectations by insuring that state employees information is safe and cannot be compromised The woman that spoke with in the above situation was rude and did not want to listen to me The error was made at People first but they expected me to correct the Met Most All Expectations problem Met Most All Expectations Be able to back space while in the system Allow open enrollment for one month during each quarter or better yet allow Met Most A
110. he approval screen In addition it would be helpful to be able to bring up any approved leave requests SO a manager can compare the approved leave with what is shown on the Met Most All Expectations timesheet If a person answers the phone they should be able to help you not send you to Met Most All Expectations another person Met Most All Expectations listen to the employees who have been around for some time Have the ability to make changes to W 2 s or the form that we can change Go back to the old personnel system in each department where you deal with the Met Most All Expectations Revamp the hiring component It could be streamlined and made more effeicient Met Most All Expectations when need to have customer service from a real person PF employees to be better trained Overall recent experiences have been much more IM NOT SURE KNOW THAT EVERY ONE HAS EXPECTATIONS ON HOW Speed of the website is erratic keep the online application active and do not List all names and telephone numbers of healthcare providers for state employees on Make the fields a bit more flexible allow you to enter multiple things into the Met Most All Expectations timesheet at one time Have the system especially timesheets and leave information avalible for input after normal working hours if People Frist is indeed for the people it should be available for use when the people need it if People First needs to do updates they need to do them late overni
111. he speed of People First could be increased and also when entering time worked other than contracted time it gets a little confusing with all the various steps If an error message comes up there s no explination of what to do or how to handle it this Met Most All Expectations can be a little frustrating at times Met Most All Expectations Simpler navigation ee navigation aa e SOHWATS REGUS WAT WIT SGU ORE THE SSE WS on top of the latest software needs that will ensure to make the system work Met Most All Expectations seamlessly Met Most All Expectations allow processing of all personnel actions through the website If it were set up so that you clicked on the pay period and it would show both weeks instead of one instead of clicking on individual weeks Also to be able to submit both Met Most All Expectations weeks at the same time instead of individually would make things easier The time sheet is combersome not very intuitive would like t edit the screen at one Met Most All Expectations time as appossed to view edit and save making time entry more simplified Also will be entering drop this year and co Met Most All Expectations workers have advised it is difficult working with FRS People First can be improved finding another way of obtaining the user ID or password when one is locked out of the system work in an office surrounded by other employees and do not feel comfortable in given the requested information out M
112. heet information so that it more accurately reflects the Failed Most All Expectations time of leave used How many hours can you spare Seriously the entire system needs to be rewritten with the focus placed on the end users needs first Yes can enter my time yes it does record it accurately at issue is how long this process takes and how awkward the steps are Every area of PF needs to be reworked to focus on the needs of the Failed Most All Expectations end user GET RID OF PEOPLE FIRST THIS EXPERIMENT IS A COMPLETE FAILURE Make On this case they need to have the correct information infront of them so they can wee tee ee ee Failed Most All Expectations SCRAP IT Failed Most All Expectations Terminate their contract By findng a different company to provide this server for the state of FL Convergys is Failed Most All Expectations notproviding us adequate service Failed Most All Expectations Start over Develop a system don t try to tweek an off the shelf program Failed Most All Expectations Dump it Abandon People First all together amp if this is nt going to happen hire a new Failed Most All Expectations webmaster who knows what he she is doing Failed Most All Expectations hire people that have a clue on reality People First Customer Survey April 17 2007 Page 36 of 103 People First Customer Survey How could People First Improve Failed Most All Expectations Improve the time sheet inputting process Imp
113. how to fix a problem without People First Customer Survey April 17 2007 Page 54 of 103 People First Customer Survey How could People First Improve Failed Some Expectations there has to be an easier way to do this Failed Some Expectations Give it back to DMS return where came from and give back to the state employees the responsibilities Failed Some Expectations that they performed so well Failed Some Expectations greater bandwidth and faster service Failed Some Expectations Make them more user friendly Just make it easier to enter correct things Also can t review change some things Failed Some Expectations easily Makr it easier If you are paid twice a month you should be able to see both weeks for which you are entering time at once You should not have to approve each week separately Those two weeks are your pay period and it would be much easier to view enter data and Failed Some Expectations approve those two weeks all at once Make the system so there wouldn t be so many steps when working with current clients We have to look up an appointment go back cancel and appointment go back make an appointment Make the system to allow who made and cancelled Failed Some Expectations appointments the way the old HCMS system did Too much secrity inforation to give to get any help and most of the time your transfered to another person to repeat the process for a general question Too much wasted time My Merrill Lynch ac
114. ication question by the other source Failed Some Expectations could be used More human interactione esp when setting up benefits For a new employee this Default entries for that first code we have to enter more of a template set up with sick and annual leave already entered It would also be alot easier to enter times in quarter hours rather than hours worked and have the calculations performed Failed Some Expectations automatically Also there must be an easier way to approve subordinate s time leave time balance should be more itemized for example the leave balance will say as of s s 2007 balance is x but it does not accuratly reflect the actual payperiod you are filling out the time sheet Failed Some Expectations for So you may think you have more time that you Failed Some Expectations be better at be better at informing thier clients eee thier clients a jel Inout Hein ies a a F response on actions get input from frontline users about consequences of Failed Some Expectations changes in program function Failed Some Expectations Not have to change passwords so much Failed Some Expectations revise interface it like using DOS become more knowledgable about the programs they are expected to assist the questioner with After hours help Law enforcement personnel often work times Failed Some Expectations outside of banker s hours There should be a way to reset the password online through select security questions It would be helpf
115. igate between one pay period and another Failed Some Expectations Clearer explanations for why it won t accept certain time entries Allow a person to select a module from the master list and copy it on to the template Failed Some Expectations Allow a historical view say for the past 5 years of leave accrued and taken make it easier to input info and timesheets etc very confusing not all of us are computer savy hate entering the system to do my time sheets especially if have Failed Some Expectations used any leave time it is so frustrating and confusing Failed Some Expectations Make information easier to find Failed Some Expectations Change the format of the operating screen Failed Some Expectations Provide additional training to the specifics as to what we use it for Navigation Be able to back a screen without having to go to the tab and starting all over again When approving 2 week timesheets be able to see the full 2 weeks of non ses employees timesheets at a glance instead of having to select individual weeks first Make the training function as fully operational as Training Direct including agencies amp managers adding their own courses Also import the training records histories from training direct into people first Now instead of a centralized database for training records as we had with training direct each agency or office must create their own database amp there is no unified training history if
116. ighly doubt are truly safe anyhow It is entirely too easy for personal information and credit to be stolen online Its one thing when it is your personal choice and another when it is not Failed Most All Expectations Dump Convergys return to time direct use state employees to manage human resources Anything has to be better than what we have now The Convergys system doubled my human resources workload Survey other state governments and find out what system they use and what level of satisfaction and results they have Create a quality support team of state employees that regularly review processes and Failed Most All Expectations require vendor to correct them or make changes to system so that it works Rewrite the user interface Increase communication line speeds Add additional Failed Most All Expectations servers to increase responsiveness People First Customer Survey April 17 2007 Page 35 of 103 People First Customer Survey How could People First Improve OVERALL_SATISFACTION Redesign to require less screens clicks to do day to day activities Don t resize take over web browser add status bar at bottom so we can see if anything is actually happening Don t waste so much real estate at top of page for useless information Failed Most All Expectations use more of the screen for productive things Failed Most All Expectations Need a whole new interface ees a whole new interface a a r TSS TERY needs to be update
117. ilability of personnel files functionality promised not yet available training etc training records Failed Some Expectations eaier navigation to input the timesheets and to submit Failed Some Expectations shorter step can be used to input time entry There are too many insurance sections ie My Benefits Benefits Materials Benefits Information plus the Home page with Benefits choices Simplify Put the choices on one or two pages or have links on one page to each insurance Each insurance page can have the enrollment form the claim form the brochure or pamphlet FAQ s Failed Some Expectations etc By updating their system to reflect accurate information Design the system to be It would be nice if this system was put out to those who use the system first different levels of users prior to implementation Make areas that should be secure secured Also if the system is going to offer Biweekly employees should be able to see both weeks on the same screen Also the Failed Some Expectations Revamp the timesheet process Better communication Failed Some Expectations Make the system more user friendly People First Customer Survey April 17 2007 Page 67 of 103 People First Customer Survey How could People First Improve OVERALL_SATISFACTION RESPONSE Allow flexibility in work schedules for people who work in shared positions so they The design needs much improvement The People First system is just plain difficult ET
118. ime payroll information See above and would like to see an easier to read follow final monthly attendance report if needed to have as a printout for personal records landscape style if possible and showing what type leave was taken each day hrs were taken off Other than this for what I uae it for it is pretty good program And as answered one thing is certain to date the telephone customer service people have always been Failed Some Expectations excellent When an employee works half time flex time the system should allow me to enter my flex time hours according to my actual planned schedule and not require only 20 Failed Some Expectations hours per week Failed Some Expectations To eleminate OPS positions for career service personnel or below positon level People First Customer Survey April 17 2007 Page 73 of 103 People First Customer Survey How could People First Improve Rewrite the time sheet program Allow multiple steps on one screen enter hours for work and SL and AL at one time save once The continual steps time save edit Failed Some Expectations save edit save submit and then resubmit when the second week is done Review and evaluate all the processes in people first and make them all user friendly Failed Some Expectations and efficient Failed Some Expectations Be more through with tasks eee It could be Te Goa Tas SPR od See GUAT OT WRG an a E n so the amount of time entering informati
119. in positions are not under flexible time and they should be Make the system more user friendly to assist those who have problems with Met Most All Expectations computer usage Some of the error messages on the timesheets and the double saves take some Met MostAT Expectations Met MostAT Expectations People First can be approved by honoring others decision without making decision among themselves Met Most All Expectations Educate customer service representative about the program or have a designated Met WostAl Expectations Met MostAl Expectations Although I have not tried to submit an application on line in the past year it used to Met Most All Expectations be a nightmare to edit one Has that also been addressed Most of my beef is how the insurance Is handled during sign ups each year There is too much general information and not enough specifics for example you want to sign up for the high deductible with a savings account for your own and state contributions to go to Easy to sign up but then you get a lot of ambiguous letters and info saying you may or may not need to do something or that some more info and action may or may not need to be taken So you are left with not really being sure if you need to do Met Most All Expectations something or not leave balances should be better updated in leave forms should be able to make changes for the week then click save not have to go back and forth saving and editing in app
120. information should be used as a basis for making Failed Some Expectations improvements People First Customer Survey April 17 2007 Page 61 of 103 People First Customer Survey How could People First Improve Failed Some Expectations There should be someone available after hours when I work and use People First Failed Some Expectations Update information to reflect current information leave balances Make the timesheet completion process where you can make entries add and change any entry for the week at all at the same time without having to save edit save edit Also make going back to a particular week easier rather than to have to Failed Some Expectations page back one at a time Failed Some Expectations Give the ability to un lock a flex schedule to the manager Failed Some Expectations Reduce number of steps to access and select the appropriate timesheet to edit Failed Some Expectations IMMEDIATELY UPDATE ALL RECORDS Turn it back over to people in florida People that have to use the system Failed Some Expectations themselves The system should offset time worked and leave taken instead of the employee so that there is an accurate record of when someone is at work and when they are on Failed Some Expectations leave Work on better web software support Finish the personel section of the program Incorporate other personnel tasks into peoplefirst Enable background processing Failed Some Expectations there are nume
121. ing that makes DMS amp Poeple First look Fullfil their contract with the State Why is it apparently taking so long and why do the Employee time entry is a good example If one has to edit to include leave there are Failed Some Expectations too many steps required Better navigation for the website Completing tasks such as time entry requires too Make it easier to approve another s timesheet include a list of authorized division staff somewhere so if an approval is needed one knows where to look in case their supervisor is out review how the timesheets where processed online at the Dept of Environmental Protection before People First it was a much easier and intuitive Failed Some Expectations system People First Customer Survey April 17 2007 Page 46 of 103 People First Customer Survey How could People First Improve Intermet Explorer 7 needs to be supported When Supervisors approve leave all records of approved leave disappear There needs to be a system in which employees approved leave can be recorded and open for review by supervisors The PAR entery system is slow also there is a problem many times in completing PARS for employees leaving in the middle of a pay period This is an area in which many times the people in the Local HR dept areof more help in explaining things than People First Time entry is slow also It needs to display the previous pay period on the Friday after Failed Some Expectations the end of
122. ions Can t really think of any right now Exceeded Some Expectations like some of the other services have been Exceeded Some Expectations Could be more user friendly People First Customer Survey April 17 2007 Page 14 of 103 People First Customer Survey How could People First Improve Sometimes it is slow and as a new user have found this to be confusing as to Exceeded Some Expectations whether information that has been entered has or has not been saved submitted etc Exceeded Some Expectations Better easier access to stored data Exceeded Some Expectations Less steps to get to info Would like to be able to see what others in my job title earn within my agency and Exceeded Some Expectations other agencies Exceeded Some Expectations generally works pretty well Time entry is tedious because you have to first enter 1000 type hours then save Then other leave types such as sick leave has to be entered then save Then annual leave can be entered then save Would it be possible to enter all leave at one time without having to revert to save in between Also find myself saving my hours but not remembering to go to the bottom of the screen and type in my password to submit my timesheet for my supervisor s approval So think I m done then my supervisor has to ask me to submit a past timesheet because failed to actual submit it for her approval Could this feature be Exceeded Some Expectations more no
123. ions would be a great improvement Provide an accurate report of employee benefit premiums overpayments and underpayments People first employees do what they say they will do and return calls when promised Thoroughly train representatives and improve employee People First retention Ask for suggestions from state employees prior to give serious consideration implementing new or correcting old features Failed Most All Expectations Get rid of them and bring back a real state personnel office to talk to with people who Failed Most All Expectations are knowledgable and who have worked for as well as understand the state system Tdontknow OOOO SSS Re vamp the whole system Make timesheets easier to input with defaults and one Failed Most All Expectations that you can print out Failed Most All Expectations Allow personnel liaisons access to Manager screens to complete personnel actions People First Customer Survey April 17 2007 Page 27 of 103 People First Customer Survey How could People First Improve OVERALL_SATISFACTION Failed Most All Expectations Scrap the system DISREGARD AND RETURN TO AN AGENCY WIDE SYSTEM OF TIMEKEEPING AND PERSONNEL WHERE PEOPLE ARE AVAILABLE TO HELP WHEN YOU NEED THEM EASIER AND MORE EFFICIENT THAN THIS AWKWARD SYSTEM Failed Most All Expectations WE HAVE NOW LESS RISK TO PERSONAL DATA Throw out the user interface and get some real HCI people involved in the design Recognize that th
124. ions no problem for me The job search information particularly as it regards available positions is so incomplete out of date and inaccurate as to render it completely unreliable The time sheets could be easier to use and understand We should be able to look at Met Most All Expectations the month as a whole as well as looking at the individual weeks People First Customer Survey April 17 2007 Page 97 of 103 People First Customer Survey How could People First Improve OVERALL_SATISFACTION would like to see a print option When employees have short hours we have to give a copy of the timesheet to HR in advance always have to do a print screen and Met Most All Expectations copy it into Word to get a printout in one page Met Most All Expectations Perhaps it could be easier to find job places improve online user manuverability for those that are not familiar with computer or Met Most All Expectations their use is occassionally personally have no problems with the Time Entry portion of Peoples First the portion use the most however others work with do It is a very busy and unnecessarily chopped and broken process in my opinion Click edit pick this fill out that click save click edit click submit etc It seems there could be a lot less involved way to quickly fill in this information Again personally have had no trouble but generational gaps exist in the work force that tend to make any computer program
125. it the old way and the people first way because people are scared of it PF could be used much more extensively but leadership does not feel Met Most All Expectations comfortable with it Met MostAT Expectations Met Most All Expectations You should be able to submit update resume ONLINE Time entry still requires some 2 or 3 steps processes Some entries you have to make then save then go back to add another The template was a decent fix but all transactions should be able to be made with only only save The hiring center is still Met Most All Expectations confusing and very cumbersome to work with Met Most All Expectations less computer and more people Met Most All Expectations Fix program were hours do not invert back to incorrect hours Met Most All Expectations System response seems pretty slow sometimes could be better As a manager the time approval feature is very cumbersome you must page through the different weeks of the month after they were approved rather than the Met Most All Expectations system recognizing to default to the current week Met Most All Expectations ESE rr it easier to navigate the system Met Most All Met Most All Expectations Irs HTS GIy TS GAMES FSSTIG Ghd TEGUTES A ETSY HISES TSU TRS TOTS THERE time entry is cumbersome and requires a lot of steps if you use more than one Met Most All Expectations type of work hours or leave Met Most All Expectations Make more user friendly
126. itional changes It would be nice to complete all tasks at one time without having Met Most All Expectations to move back and forth in the system Met Most All Expectations They need to update my start date so my years of service are reflected correctly Met Most All Expectations job search needs some twiking Met Most All Expectations make time entry more user friendly think the basic structure is there for a great system Can you make the time sheets easier so you don t have to save and click so much When will all the features be fully functional Could we scroll through the different time sheet periods rather than Met Most All Expectations just clicking the radio buttion for 3 at a time it should be easier than it is Some slowness when saving timesheet approvals A few extra clicks could be removed when entering timesheets notice some changes have been made to Met Most All Expectations remove extra clicks STOP Out sourcing The job search often does not detail the true duties of a specific position and often gives either no salary range or the one provided is far to vast from low end to high Met Most All Expectations end to ever decpihera true salary you may be offered People First Customer Survey April 17 2007 Page 86 of 103 People First Customer Survey How could People First Improve OVERALL_SATISFACTION Put the needed information in the same place as the function being performed 2 Met Most All Expectations Have an acc
127. l Expectations weekly Develop a program in which you enter how much leave taken i e 8 hours of annual or 3 hours of sick and the program does the rest This eliminates the editing step Met Most All Expectations saving each week seperately etc KEEP IT SIMPLE It is far to complex as it is now Met Most All Expectations dont no of anything right now Everything on the actual website and the way our timesheets are set up are Met Most All Expectations somewhat difficult to understand at times Thanks Menu navigation could be improved Also would like to see a drop down menu in time entry area to select another date rather than radio buttons Radio buttons make Met Most All Expectations it diffult to navigate anead when you need to move forward several weeks or months Staff could be trained further in their selective area that may reduce the number of l is a lot of step and different screens maybe it can improved in cutting out some of ene ane procedures think it is OK Met Most All Expectations No suggestions Not too long ago called People First to find out how I could view my timesheet from home The first time called the young lady said that it was not possible for me to access my timesheet from home Now found that hard to believe so on another day I called again A very nice gentlemen told me exactly how to view my timesheet GREAT All customer service representitves should know this information should have only
128. later to find out they were completely gone from the system causing me to go back to my job files EVERY TIME applied for a job to add additional information an immense problem The Federal job posting site USAJOBS saves your resume template and their system should be modelled in Met Most All Expectations People First Training behind it more geared to what you needed For Supervisors there is a lot Met Most All Expectations more and training needs to be more helpful especially with Hiring Center Met Most All Expectations really have had no problems with People First If possible can the object codes that apply to my job appear only and this it make Met Most All Expectations easier to complete timesheet Met Most All Expectations Navigating the employment screen and entering work hours Met Most All Expectations The two programs should be improved or replace with a new and updated program Met Most All Expectations Where do begin Email capabilities to let Managers know when timesheets submitted instead of me telling them in separate email Email to employee when items change in their status instead of having to rely on going into the system and seeing the alerts Met Most All Expectations Simplification For time sheets would like to see both weeks of a pay period come up on one screen at the same time easier to complete save submit and print at one time Met Most All Expectations not twice Inputting and assigning
129. le easier to get through to talk to a Expectations representative about their problems Exceeded Most All Expectations don t have any answers to that question really like the system Exceeded Most All Exceeded Most All Exceeded Most All Exceeded Most All Exceeded Most All 2 Exceeded Most All Exceeded Most All Exceeded Most All Expectations Meshing with IE 7 0 Exceeded Most All Exceeded Most All Go out to the various agencies and do workshops on teaching hands on to Exceeded Most All employees on how to do the timesheet Believe it or not have to help someone do Expectations their people first timesheet Some are still not getting it I am a monthly employee and I enter my time at the end of the month for the entire month It would be easier to select the entire month to input rather than select and Exceeded Most All input week by week Also the PF team at DMS should get paid more Deputy Sect Expectations on down Exceeded Most All Exceeded Most All Exceeded Most All People First Customer Survey April 17 2007 Page 6 of 103 People First Customer Survey How could People First Improve overa saTisFACTON esos O Exceeded Most All Exceeded Most All Exceeded Most All Exceeded Most All Exceeded Most All Exceeded Most All Exceeded Most All Answer the phones quicker ALTHOUGH THERE IS ALWAYS ROOM FOR IMPROVEMENT DON T KNOW Exceeded Most All HOW SINCE I JUST GOT THE SURVEY AND HAVE NOT QUITE HAD TIME
130. lications exact date should not be required which makes people enter the guessing game most people do not remember the exact dates they were hired or left an agency Should be able to put two weeks notice in the when can be Met Most All Expectations hired section Simplify the employment feature When listing all jobs have a link listed by county so There are too many different places you have to go to get to the information you The system continually flags attendance reports showing not submitted but when we check our members it shows the info as being submitted Improve the data base to Met Most All Expectations reflect more current information People First Customer Survey April 17 2007 Page 102 of 103 People First Customer Survey How could People First Improve Less bouncing in and out of edit save mode while completing time sheets Enter edit mode once do what is needed for all hours then exit save Streamline the steps to do things by eliminating some of the redundencies for example Most people access PF for time entry why can t that be the default view why do have to tell time entry need to edit my time before actually can why can t add 0051 code put in my time and then edit regular work hours without first having to delete change the time from regular work hours save it and then add the new code and time On the customer service side of the house the people have dealt with need some customer service skills
131. ll Expectations enrollment all year long The job search tool could have better search criteria Sometimes it s difficult to narrow the search to an area of interest for example have a job in mind I m interested in applying for but with the search options available can t tell where my job of interest falls In order to be sure I ve searched adequately have to search all vacancies This is not true for all job positions but there are a few I ve noticed It would be awesome if People First could have more detail with leave balances Currently individuals have to do their own tallying and record keeping in order to confirm People First has the correct leave balances because sometimes they have been incorrect If there was more detail available in the Leave Balance Overview individuals would not have to take time and do so much of their own record keeping they would be able to glance at the tally and see that an accurate representation is reflected because they are able to see the changes and verify quickly that they are Met Most All Expectations correct Met Most All Expectations Improve time entry program wish it was more easier to navigate when trying to find a particular job in a certain Met Most All Expectations county Updating the State of FL Job Application could be made simplier and easyier to read access understand Order of jobs should be automatically positioned by dates Met Most All Expectations employed Met WostATT E
132. made mistakes or didn t take the time to Failed Some Expectations ask questions Failed Some Expectations manner Failed Some Expectations I m not a computer programmer or website tech so don t know the answer to how alled Some Expectations easer to use When an employee does not enter his her timesheet they should get an email along At the very least improve the response time At best get rid of it all together shut it ailed Some Expectations Improve website and speed alled Some Expectations serve the staff appropriately as expected Open up local or Regional Offices in towns cities where heavy concentrations of state employees live work Hiring process needs to be compeletely analyzed it is scary to put that much power in supervisors hands in hiring subjectively Failed Some Expectations Competetive hiring should be encouraged Failed Some Expectations Get people who know what they are doing instead of a bunch of ding dongs Failed Some Expectations Improve the computer version of the People First Sytem Make it more user friendly ailed Some Expectations Clean up the identity compromise and the unsecured website situation ailed Some Expectations Faster speed and better interface alled Some Expectations return to inhouse human resources improve web site for ease of use In menues links reduce number of steps to Make it so that we can do everything that needs to be done the first time we attempt it am not impressed
133. me outside vendor or even a statewide employee trying to show us everything possible in too short a time Just Met Most All Expectations my two cents Please be friendlier Met Most All Expectations Met Most All Expectations Arriving at a time entry method that is easier to understand and input hours Met Most All Expectations Let the employees have access to their personal information Met Most All Expectations better security with personal information on time and attendance show more than the past 3 weeks for leave overtime input Met Most All Expectations Allow for a back button really get tired of the passwords most of the time that s why have to call them I ve As a manager it would be nice to have both weeks in the 2 week time period show up And it would be nice to be able to click on the alert and have it take you directly Met Most All Expectations to the time sheet or what ever the approval is for Met Most All Expectations More skillful construction Met Most All Expectations If services were accessible from my home computer ELIMINATE SCORLL REQUIREMENT TO ACCESS EDIT WHEN RECORDING Met Most All Expectations WORK HOURS People First Customer Survey April 17 2007 Page 88 of 103 People First Customer Survey How could People First Improve OVERALL_SATISFACTION When approving timesheets it would be easier to view a 2 week summary in tabluar format similar to the time input screen and the way it used to be in t
134. mised in anyway with our personel information Time sheet entry is very cumbersome Too many step actions required Because our office is paid monthly it is a lot of steps to enter each weeks hours It would be helpful if you entered your time how ever much that might be hit enter or submit have the computer display what is entered and ask are you sure then hit enter Met Most All Expectations time This would save about 3 steps per entry 1 Make the system more user friendly 2 Enable viewing of the entire 2 week pay period on one screen 3 Enable viewing of leave vacation balances on one screen Met Most All Expectations 4 Enable the use of Windows Internet Explorer 7 would like to have more flexibilty in making changes when leave request has been PE eee If need to make changes or cancel the request can t It would be nice if the leave balances could be shown without having to go completely in the timesheet area The insurance part can be a little confusing if you don t use it a Met Most All Expectations lot More quality representatives Seems like they are under some type of production atmosphere and that is why some reps are helpful and others are just punching the Met Most All Expectations clock People First Customer Survey April 17 2007 Page 80 of 103 People First Customer Survey How could People First Improve Less links easier to navigage make monthly time entry info on one page instead of Met Most Al
135. my direct reports Failed Some Expectations from the time entry approval page More secur Place personnel back at e nel BAGICAY STSTS TGHTGE Gia HANS DUS ERSSVST RE PEDIC PRE facilites and have DMS takeover the People First ae Some Expectations website we user Moreran Sy oe eee ee eee People First Customer Survey April 17 2007 Page 51 of 103 People First Customer Survey How could People First Improve OVERALL_SATISFACTION Spend some time test navigating at least once a month verify all phone nos posted at least once a month make it easier to enter leave hours training videos aren t very clear I had to watch repeatedly to see how to enter leave time for example also find the configuration of passwords awkward 7 nos or whatever how easy is that Failed Some Expectations to cope with changing every 3 months Better reports feature the availability to customize reports or download information into Word Excel so it can be manipulated into a report in one of those programs Should be able to mass load information such as annual increases if this is a one time item that is based on a fixed percentage People First should be able to do this as a mass load instead of manually inputting from a spreadsheet we provide People First needed to listen to the end users when developing the program There are Failed Some Expectations many features that should have been included that weren t The time entry should be changed comple
136. n the job search functions and translate the terminology to common English finish loading our files into the system create personalization features like you see on most all web services like yahoo google earthlink MSN etcb amp to allow users to view and access their favorite features from Failed Some Expectations a main account screen Demonstrate how exactly this has saved us money Failed Some Expectations Should be able to recognize additional hours worked See entire pay period on 1 sheet Failed Some Expectations Be able to view a pay stub actual pay rate deductions hours Make the website more user friendly Find ways to help improve moral to the People First Representative so that they are happy at work and sound like they are truely Failed Some Expectations happy to help you The GUI should be quickly improved to increase efficient and ease of use Concerned about the database record layout and not sure it is fixable Underlying Failed Some Expectations assumptions on the database design are flawed Failed Some Expectations think accessibility is a key issue The system should be accessible for everyone Get users input and provide training manuals Have screens that are easy to navigate and understand consider explanation boxes for hard to recognize terms those terms that are labeled but don t quite match what the user is trying to do example in a PAR acted upon and completed what s the difference Ha
137. navigate especially for new employees People First software should be improved to correct the problem when individuals Failed Some Expectations end the year with over 360 hours of annual leave Failed Some Expectations Better customer service by insisting that staff are well rounded in HR and specialized in their area of Allow for payroll PIDs to be applicable not from the date entered but from the It would seem there would be an easy fix to the above problem hopefully it is a Be able to submit time for the entire two week period just one time In the approval Failed Some Expectations screen be able to view the employee s leave balances by clicking on their ID number Redesign the user interface Make it a true web based system rather than the client server type system it appears to be with a web front end Add hardware to improve Failed Some Expectations response times By phone Better educate or train your employees Failed Some Expectations By website am not sure where the problem exists your system or our system don t think PF can help our situation since it was already tried and a solution couldn t be found When putting the leave liability report together it could be limited to as minimal information as needed and not the hrs and hrs of manpower to put it together Failed Some Expectations within 2 weeks from the end of 30 June Failed Some Expectations Replaced Minimize a lot of the links Classify under a large gener
138. nd simpler the better No specifics that can think of now Met Most All Expectations make the time entry much easier to use Make time entry easier to understand for those who do have different types of entries Met Most All Expectations instead of just normal hours annual or sick leave Met Most All Expectations EMPLOYEE S NEED TRAINING WITH STRESS AND PEOPLE SKILLS Met Most All Expectations No improvements recommended Met Most All Expectations It would be nice if the system tracked hours according to job function task have just one password to enter people first instead of the additional passwords to SIME ee ea Ty TT TSCHTCIGGY SF GUS SSIS Ge SAT Ae BHGHE RUMSEY up with technology and give some pertinent direct pone numbers that Met Most All Expectations Add back button and other typical browser buttons to website pages Met Most All Expectations Speed up the site and make it more user friendly Send info sooner so that benefits will be ready on actual start date and change hours most state employees work 8 5 and have no time to call for information except on Met Most All Expectations lunch break Met Most All Expectations haven t noticed an area that needs improvement Met Most All Expectations Way too many steps to enter even the simplest timesheet data Met Most All Expectations Speed it up Website could be quicker and when there is a yes or no question It should be Met Most All Expectations answered quickly instead of going throu
139. nd this Is very difficult to do the system should work at least as good as the personnel dept did when it was staffed with employees or as good as was Failed Some Expectations promoted when sold to the state Failed Some Expectations Have people available for answers Failed Some Expectations Scrap it and start over Get rid of outsourcing our american business to over seas companies and losing my Failed Some Expectations personal info in the process Failed Some Expectations Need to improve their site speed as a Supervisor it is slow to approve timesheets Trust the agencies Allow us to change flex schedules for new employees Leave the time sheets in the system for more than 18 months Leave the time sheets for Failed Some Expectations retired employees in the system for the same length of time as all other employees Simply the processes of submitting timesheets or for finding the information required Streamline access to the most commonly used features Upgrade along with the rest of the world Allow me to enter hours and types at one time like a blank spreadsheet Don t try to help me with warnings and auto populated fields Make the thing comply with actual WWW standards Don t use a GIANT pop up window Let me log in with a real Failed Some Expectations name instead of some cryptic number Failed Some Expectations Have a more customer friendly time sheet see comments above Start fixing the real problems amp not someth
140. nformation for supervisors such as leave balances and hours Met Most All Expectations worked Met Most All Expectations Get everyone to use all parts of it Met Most All Expectations More information on personnel matters in file Why is there no entry for CORRESPONDENCE in the request for email notifications of vacancies If you put CUSTOMER SERVICE you ll get info on call centers etc It should allow job seekers much more specific information How hard can it be to Met Most All Expectations identify the different skill sets within the broader categories Met Most All Expectations SO FAR I SEE NO NEED FOR ANY CHANGES Met Most All Expectations Faster and easier access and response Met MostAT Expectations you have finally discovered that State employee applications were not being processed Met Most All Expectations properly in your system You sent information that corrections have been made Met Most All Expectations Place all job that are listed in the state of floriad not just D 10 are D 12 The speed for time sheet need to be improved The job research website needs to be Put out more announcements regarding improvements that are forthcoming and have difficult to see summarys for all employees under me Need some quiry capabilities to Train People First staff Continue to make inprovements on this systems for time Met Most All Expectations Consistent Training of employees dealing with customers Met Most All Expectations Sites need to be
141. ng sure when someone faxes an application in they read it properly and not call and say the position number is not on it when it is written there then they say o h you know when you fax things the faxes does not come out properly You should Met Most All Expectations have faxes that prints legible Improve the vendor s employees knowledge of benefits procedures so that they can Met Most All Expectations respond more accurately to questions Ease of swtiching between screens At some times it seems like one has to start from the Home screen all over again just to get to the next screen within one area Met Most All Expectations i e Time Entry Realize that people who have an enjoyable time off on vacation or for that matter if it were acase of illness either personal or family matters could forget their login They Met Most All Expectations don t need static just understanding and a reset got nothing in particular at this time but I trust that chages are in the works to add Met Most All Expectations and or improve the services it provides IN JOB APPLICATION IT NEEDS TO BE EASIER TO NAVIGATE WHEN ASKING FOR JOBS AVAILABLE IN PINELLAS COUNTY FOR EXAMPLE ONLY JOBS IN Met Most All Expectations THAT COUNTY SHOULD APPEAR RIGHT WRONG The time sheet time entry could be easier when entering more that one type of leave Met Most All Expectations during a pay period Met Most All Expectations CSR s should be more knowledgeable T
142. ng time without saving each change e g entering time worked and leave time for each day requires multiple steps Leave overview should have remained on the approval screen for supervisors We now have to go back to a totally different menu to check how much leave time our Failed Some Expectations employees have before approving timesheets When submitting a timesheet the system should let you know when you are Failed Some Expectations successful Failed Some Expectations Step by step instructions Bring back our own personnel department like it used to be Sometime the old ways Failed Some Expectations are the best way Failed Some Expectations faster faster applications eee s e Er A GENT ATS E E e e I a better timesheet system that can handle multiple tasks The timesheet Failed Some Expectations template is not user frienly at all If you would just open a tab for state jobs on the current people first account for each and have state employees apply online through their own account and earmark them as current employees instead of requiring someone to apply and then fax over the Failed Some Expectations application and the little sheet requesting a promotion transfer etc Failed Some Expectations Notify end user of what has been done or what is waiting due to additional forms etc People First Customer Survey April 17 2007 Page 44 of 103 People First Customer Survey How could People First Improve See above comments
143. nnel as it used to be before PeopleFirst Not everyone has access to computers at home Failed Some Expectations or work Ensuring that every Work Force Development Board the new name for the unemployment jobs development offices knows about People First have Failed Some Expectations experienced that they do not really don t like the new change in looking for a job find it more of a hassle in looking for a specific county and specific job area Also confused when you try to set Failed Some Expectations up by county search and it gives all of the counties instead of the region you want Failed Some Expectations mainly use the timesheet and it needs big improvement Failed Some Expectations Make the site easier to navigate Do away with it and return to state employees taking care of state employees One coordinator that the employee knows by name and can develop a relationship with and feel like there needs are going to be cared for not just another call center Failed Some Expectations operator who s accent you can t understand First person answering phone could be cross trained so wouldn t need to be Failed Some Expectations transferred to someone else asked a simple question Hold time could be reduced Have certain people assigned to certain departments to where the person knows the info on the people asking the questions Also don t think it ever be handled as good Failed Some Expectations as it was in house Some direction
144. nnel all the time Training Failed Some Expectations is essential Basic user training and supervisor training is needed If the powers that be would listen to what is needed and implement that instead of Failed Some Expectations going their own merry way Local advertising of available postions not sure how they can fix the dropping of Failed Some Expectations benefits The total cost of this contract and over sight should be reviewed Failed Some Expectations Don t send our info outside of U S amp hire people that know what they are doing Failed Some Expectations Make it more user freindly Failed Some Expectations Make it easier to navagate and more accurate information Improve on service ensure that personal info is current and up to date make the site Failed Some Expectations user friendly feel that the edit button issue if corrected would improve PeopleFirst Additionally am not able to apply for jobs when log into PeopleFirst the system kicks when click the apply for this position button have to go to a seperate website provided by a PF customer service rep Additionally in the higher education section of the application it would be helpful to allow individuals to put the begining and ending dates for the semester quarter rather than only being allowed to enter up to the current month must edit my application each month to keep my higher education Failed Some Expectations information accurate i rather go to
145. nown outage We work all hours of the day and night we need a system that supports that We do not need a system that shuts off from 8 00PM to 6 00AM on days time sheets are due Some departments run 24 7 and need access when they Failed Some Expectations are available not just when the system is working Put all personnel records on line would like the ability to see who has looked at my Failed Some Expectations records without going to the personnel office I ve been satisfied except for the time sheet entry process being less than optimally Failed Some Expectations user friendly and recently requiring repetitive re entries Failed Some Expectations make searching job vacancies more streamlined and easier to get to and navigate Failed Some Expectations Add search funtion for info Update so Explorer 7 can be used Failed Some Expectations Make it easier to use for people with basic computer skills repeatedly have staff Failed Some Expectations that occur problems trying to enter their timesheets Failed Some Expectations Slow down listen listen listen and then listen some more make real people available to answer questions and resolve issues more readilly and Failed Some Expectations directly Failed Some Expectations Broaden the Broaden the password parameters to accept more than just numerics parameters to accept more than just numerics DE REORNEC EET TER THAINED TAMEIATE ACTION ORE FRIENDLY BETTER TRAINED IMME
146. ns Eliminate need to move out of system when reviewing multiple employees Hiring Center combine application with additional information such as willingness questions to be printed from the same tab With regard to positions being filled There should be an automatic follow up email to hiring managers from convergys checking on status of requisitions this will allow hiring manager to respond immediately instead of having to remember to send a Failed Some Expectations email requesting the requisition be closed Hours should be for the timeperiod not week by week Too many screens and drop down menus with no access or information Integration with other vital systems Failed Some Expectations currently in use Failed Some Expectations Wish we can go online to see if PF got the faxed application amp what is the status Failed Some Expectations Give it back to DMS Failed Some Expectations Ro do the job notification module The box displaying the different weeks in timesheet periods needs to be larger am an exempt employee and am going backwards and forwards because can t see very many weeks on the screen In addition why can t the template be set in another area and applied by the system automatically This would streamline the process tremendously Another thought would be to display the current weeks you are Failed Some Expectations responsible for and keep the others in history somewhere More knowledgable staff so they could understand
147. ns human I m used to it now just leave it alone Maintain ironclad security this is expected and Met Most All Expectations essential Met MosVAT Expectations Met MostAl Expectations Met Most All Expectations think they could work more on people skills have no understanding on how to use the Hiring Center it s confusing and Met Most All Expectations ineffective as well as not accurate A user guide would be wonderful The most ideal situation would be that state personnel staff could advertise our own See above Not sure how to correct timesheet recordings think you are doing a good job NOW W e should be able to manipulate our time and make changes a little more easily If you have submitted and need to make changes most of the time you have to start all Met Most All Expectations over this is very time consuming and agrivating It takes multiple clicks to get to the point when you can make timesheet entries then it takes multiple entries to address one time sheet issue Send a generic email to registred customers when there is system failure They have always met my needs Improved IT systems not sure t s a little slow at times ewer steps No comment First stop calling me a customer DMS is the customer am an employee Second when entering time one must keep sliding the screen back and forth Make the entire report fit on the page Third changing the password every few months is silly One must remember passwor
148. nstead of being able to see the report all at one time and approve with Exceeded Some Expectations Jone click Allow time to be entered all at once instead of current system that allows only one Exceeded Some Expectations type of hours at atime It is not user friendly This overall program is to technical for most casual users The step by step instructions are so confusing that trying to follow them causes more frustration than need be This was billed as a user friendly program however you need a computer degree to understand the written instructions not to mention using the formats presented If it were really user friendly it wouldn t take an act of Exceeded Some Expectations congress to use it It would be great if the qualifying questions response and applications could be bulk It would be nice if it was easier to reset the password if you forget it and lock yourself Exceeded Some Expectations Create one step transaction of some of the steps to get to employee information People First Customer Survey April 17 2007 Page 9 of 103 People First Customer Survey How could People First Improve Allow not only the hiring manager access to the information but also their superior Exceeded Some Expectations This would enable functions to continue even when someone is gone Making it better for people to understand the process and helping when they are Exceeded Some Expectations called upon Maybe a Q amp A concerning what
149. ny that learn s as it go Trust a compamy that already know and are concerned about the people of this state To many people have became victim s to a system that does not work The survey You hear the cries the calls demands and claims of the people Stop playing games and miss using the tax payers money DO NOT RENEW THE CONTRACT Failed Most All Expectations WITH THIS COMPANY Get rid of it and go back to the easy to use paper time sheets The employees are nice but spend a lot of time attempting to enter my time and it s at tax payers Failed Most All Expectations eee Failed MostAl Expectations Failed Most All Expectations eera a aaao with system that works WE could go back to TATE CGR ye Decl Ie aGTOG Wo BAGH CATGIC GS SonAIIV Cen TBSIGTE r talking to each other personally don t believe computer Failed Most All Expectations software can imitate an actual person Failed Most All Expectations Get rid of it o rid of it Failed Most All Expectations Sry a SET 5 o BORING e e e a could set a goal of putting people first not people last Failed Most All Expectations Get software programmers who know how to write user friendly software code make it compatible with all browsers especially IE7 Firefox and Safari the interface is very inefficient and makes inputting timesheets or other information extremely slow Some simple navigation bars could replace the pop up menus and a scroll bar or a pop u
150. often timeout or you get an error in the middle This needs to have a Failed Some Expectations better process If we punch in our ID why do we have to say it again Seems rather duplicative Ensure that when you transfer someone it s to an individual that can really help stop Failed Some Expectations the transfer wheel of frustration People First Customer Survey April 17 2007 Page 37 of 103 People First Customer Survey How could People First Improve OVERALL_SATISFACTION More user friendly It is some better than it was when we switched to people first but some things are more difficult You should be able to change anything on your time sheet until it is approved by your supervisor If you are working a flex schedule only your supervisor can change your day off If supervisor is on vacation you are stuck People First needs to be more user friendly You should be able to change absolutely anything on your time sheet until it is approved by your supervisor There should be on line training for new supervisors to walk them through doing things like when to do a PAR how to do a PAR how to do a hiring packet etc Failed Some Expectations Failed Some Expectations more flexibility when it comes to change hours worked Failed Some Expectations Upgrade the software program at least to the 90 s Combine verification system If 1st Operator verifies all info this should be acceptable when calls passed on and then maybe only 1 verif
151. on is shortened Actually time sheets could be eliminated altogether if the program were set up for us to clock in when we log on and clock out when we log off This way the system is monitoring our time at work At the end of the work week we view for accuracy and Failed Some Expectations accept Time is entered It would be easier to look at the leave requests if they were dated and gave information in the listings so wouldn t have to open each to find out which one am looking for It would also be great if it would automatically place the approved request into the proper date on my timesheet and let me cancel it if the leave wasn t taken It would also be helpful to view both weeks in a time period on the same screen To Failed Some Expectations jump back and forth by hitting the radio button for the correct week is confusing It should be user friendly don t know that It can be improved without starting over DMS should be embarrassed to have such a system that was poorly developed and Failed Some Expectations poorly rolled out Improve usertriendly capabilities have had an instance of ID theft cannot link directly to PF but information was identical to my online information maintained by Failed Some Expectations DCF and PF Make the time entry function more like Time Direct Allow passwords instead of numbers which are harder to remember Fewer screen switches to go from one function to another Make it easier to nav
152. on tells me to do something and when it does not work call back and the next staff person tells me that is totally wrong Very little of what have been told initially has proven to be correct The caliber and training of staff needs to be significantly changed for customer service to improve The website needs to be accessbile by additonal browsers The hours of live staffing need to expand beyond work hours spent over 4 hours of work time trying to straighten out my benefits elections Few supervisors are going to tolerate Failed Most All Expectations this time away from work tasks Make the webpage user friendly It has been extremely disappointing to se simple operations continue tobe so hard to perform and no one will correct them You could also help us understand why our personal benefits information can t be separated Failed Most All Expectations from our administrative files Failed Most All Expectations DISCONTINUE THEIR USE After hours assistance No shutdown or shutout over the weekend to complete your Failed Most All Expectations timesheet make the time and attendance forum easier to process and easier to imput time and MORE TRAINING IN YOUR PROGRAMS AND MAYBE BREAK UP THE EMPLOYEES OF THE STATE BY LAST NAME FOR EXAMPLE A F WOULD BE HANDLED BY ONE GROUP AND G J BY ANOTHER GROUP AND SO ON AM SO UPSET WITH YOUR SYSTEM MOST STATE EMPLOYEES CALL YOU PEOPLE WORST WE SHOULD BE ABLE TO DEPEND ON YOU FOR BETTER Failed Most
153. onnel Department Needs to be on site training done by PF staff not train the trainer because the system is not intuitive need a MANUAL explaining how to accomplish actions in the system need to speed up the system sometimes have to wait 5 minutes for the screen to move to the next screen This system should have been built to spec rather than trying to show state personnel rules into a system that came to us off the shelf PF may have reporting capabilities however have no idea how to access them manage 5 staff and cannot approve all timesheets easily have to go back in for each timesheet waiting on the s l o w system to respond am currently approving a timesheet for an employee who does not report directly to me however the immediate supervisor has been unable to get PF staff to move this employee under her direct reports find myself apologizing to staff when refer them to the PF help desk This should not be the case we ought to have a system that s user friendly with a manual that has regular end user training for a system that s faster in Failed Most All Expectations responding Stop asking for our passwords pins and blood types every time you talk to a new person A more user friendly benifits website and be able to use the back funtion The timesheets is a nightmare and I have no suggestions on how to even make it Failed Most All Expectations better would do away with the current system and get a less complicate
154. ons log on simpler finding things on peoples first made simpler Take a middle of the road approach Florida went from a 1960 s system of personnel administration to a purely computerized system The former contained redundancies and was inefficient the latter is impersonal badly designed and badly Failed Some Expectations administered Related to time entry since usually enter the time at the end of the pay period and the box with the weekly dates is so small it would be helpful to make the box bigger so that more weeks are visible with the current week in the middle and the two previous ones showing This would correspond more to the OPS pay period and be Failed Some Expectations easier to manuever In today s computing world there is no reason to limit our FTE percentages to 4 categories and no reason to limit the decimal points to only 2 digits This is a serious Failed Some Expectations problem that needs to be fixed Failed Some Expectations Better internal training better accessibility to the site update complete data areas start over with department personel that are knowledgeable and capable of fullfilling Failed Some Expectations the needs of state employees and agencies Failed Some Failed Some Expectations make make simpler eee eae Eo Some Expectations Rar Sea Er EA BITRE SIGE person to person representation with the employee Failed Some Expectations provision of retirement DROP accounts user friendly time sh
155. or the days of the week Some of us on flex schedules had the schedules Expectations changed recently for some reason The flex schedules had to be re entered Exceeded Most All Exceeded Most All keep the good folks you got and don t let management fix anything Exceeded Most All Exceeded Most All Exceeded Most All My contact with them has been for very specific reasons they did very well so don t Exceeded Most All Exceeded Most All Exceeded Most All would like to be able to use the back option without menuing out also make the screens printable on letter sized paper Exceeded Most All work night shift and always get end of processing period and maybe if the people first was availible more at night 11 7 shift Thanks so much for this survey Exceeded Most All Exceeded Most All Exceeded Most All Exceeded Most All Exceeded Most All People First Customer Survey April 17 2007 Page 5 of 103 People First Customer Survey How could People First Improve OVERALL_SATISFACTION Exceeded Most All Exceeded Most All Exceeded Most All Exceeded Most All Don t use Pop Up Window and force me to hold CTRL when clicking to log in low Expectations priority Exceeded Most All The screen needs to be smaller because you have to scroll up down and Left to right Exceeded Most All think that with small updates the people first system will continue to be a very Exceeded Most All Listen to others complaints make it possib
156. or the flexibility of non typical situations Failed Some Expectations Make it easier to cusomize for use In my program wish we had a case manager who handled the needs of a small group of people Failed Some Expectations so we had individual attention from one person Failed Some Expectations Make more user friendly Change view format of time submitted by employees Better interface more of a form format scrolling page than a web format ability to save at any time or automatic saving of applications Better search ability easier to Failed Some Expectations access from main page and linked sites etc Failed Some Expectations More user friendly Failed Some Expectations Speedier updates to system ie Explorer V7 Failed Some Expectations Make it more user friendly People First Customer Survey April 17 2007 Page 59 of 103 People First Customer Survey How could People First Improve ability to do multiple items more than a week at a time also ability to toggle from Failed Some Expectations one week to another is very crude needs some polish Failed Some Expectations Make the application process more people friendly Be more accurate when giving out information on benefits and to make insurance Make it easier to find things particularly when doing perssonel work on your employees and when trying to find out information on your own benefits am under the impression that the majority of state employees preferred Perso
157. ork hours save and reenter the timesheet for a specific week The user interface could be more intuitive am not a big fan of the extensive use of drop down selection boxes Seems like a cascading menu could be more effective Also when entering timesheets would prefer the initial view of the overview table to include previous weeks rather than future weeks maybe both Also it may be helpful to include a column in the overview table that indicates the saved submitted Met Most All Expectations status of previous weeks Greater expertise in people first employees who initially interface with state Met Most All Expectations employees Met Most All Expectations Hiring Section needs improvement Met MosTAT Expectations A return call within 24 hours or the next working day would have been nice left several numbers to contact me People first service center does not open until 8 30 For those of us who start at 7 00 this can sometimes create a problem if we need assistance with something When filling timesheets and looking at personal information the website can be rather slow and sometimes freezes This is a problem that should be fixed Does not give the person a good feeling that the website froze up while looking at personal Met Most All Expectations information Met Most All Expectations People First system is a bit slow Faster access will be most desirable As a supervisor it would be helpful to have the Performace Evaluations on t
158. osit my check But don t dare make such a change I ll probably lose my paycheck and all my benefits if Failed Some Expectations do so Make the system intuitive and have built in logic pull up the old DMS time Failed Some Expectations accountability system for an example For one it needs to be devided into 2 systems for security and usage One access should be for my personal information and the other for approval of timesheets and PAR forms That way when someone is out ill the passwords could be shared so timesheets and personel actions are approved has been necessary to share passwords to keep business going Also the PAR system needs to include and restrict salary amounts within the minimum and maximum of the paygrade A situation has happened where field offic staff entered a PAR put the annual salary in for the biweekly and did not include Budget or Personnel in the approval path No PARs should be able to be initiated and completed without Personnel in the approval Failed Some Expectations path Failed Some Expectations Change the way they answer question and in the time theya nswer them hire a computer programer that can make the program work for everyone not just Failed Some Expectations those on an Monday thru Friday 8 5 Admin shift Failed Some Expectations give service with good results eeeeeseses i lt iCSOse service with give service with good results eeeeeseses i lt iCSOse results Failed Some Expe
159. owed to do and not going Failed Most All Expectations the extra mile have access to employee data to assist employees on a local level This is very frustrating due to the fact when an individual phones the service center the People First employees are not able to adequately assist in a timely manner The quality of service accuracy and timeliness of assistance by People First is less than desirable When employees are afraid to retire because they are warned their benefits may get messed up by People First there are serious credibility problems When retirees are forced to make trips to Tallahassee in an effort to fix their benefits that were messed up by People First there are serious problems When employees insurance premiums go unpaid due to errors by People First and insurance coverage lapses there are serious problems When People First employees who are not as knowledgeable have a higher level access to employee s personal and confidential data than local personnel representatives who are experts in their field there are problems The above items represent only a brief list of the many issues with People Failed Most All Expectations _ First Failed Most All Expectations By being discontinued and bringing back COPES Failed Most All Expectations Simplify time sheets and explanations Well the online job applications can be an option but it can also be sent to this address Also obliterate online passwords which h
160. p menu could replace the week selection in the time entry page Speed of page loads when you select a different page is very slow Having the main page come up as a pop up window is pointless We should be able to use our browser s back and forward buttons Fix whatever keeps that from working Also when the taskbar is on the left side of the screen the pop up window places itself underneath the taskbar and have to move it every time if want to see all of it These suggestions only cover a few things A total overhaul of the interface would be Failed Most All Expectations a good idea Failed Most All Expectations computer system for job application is not user friendly Failed MosvAT Expectations They need to provide better service and ask probing questions when they recieve calls from employees They act like they just want to get you off the phone so they can go back to whatever they were doing before the phone rang Maybe they need to higher more quality people They also do not communicate well with other areas Failed Most All Expectations benefits and payroll do not seem to understand how one effects the other etc People First Customer Survey April 17 2007 Page 33 of 103 People First Customer Survey How could People First Improve OVERALL_SATISFACTION Perhaps it should be scrapped and a world class system be purchased if one exists But failing that the work flow needs to be improved Clicking all over the
161. pe of leave or time at a time Make the system compatible with all browsers that meet standard security guidelines can use my Mac computer on every company s web site to do secure banking and Failed Some Expectations purchasing of items etc but peoplefirst is totally incompatible with my computer Faster load more user friendly instructions Customer service reps should be a bit Failed Some Expectations more knowledgeable Failed Some Expectations more user friendly Failed Some Expectations Let the state do it 0 the state do it get Soe SP E o re GATS A ae TS are of convergy s as your customer care center Have no faith or trust that this company is hiring qualified personnel Plus once you have faxed personal information once it should be held for future use for assurance against identity theft and other Failed Some Expectations unlawful processes Failed Some Expectations Fix this problem Failed Some Expectations Have some users involved in redesign 02 e TSUTENIGE ST STEN OR arg people know the rules regarding insurance and pregnancy and prompt Have drop down list of favorite codes to enter into time sheets S Have clearer explanations of terms that are not common make it easier to navigate easier to find the information you are looking for easier to find the web site Have pay sheets flair that have the total hours worked and the amount paid per hour instead of just the amount paid for the pay period I
162. period on screen at the same time and make it easier to distinguish one Failed Some Expectations biweekly period from the next 1 If there is a benefit available to a new employee DO NOT WITHHOLD this information 2 Repair the job search web page Failed Some Expectations People First Customer Survey April 17 2007 Page 45 of 103 People First Customer Survey How could People First Improve OVERALL_SATISFACTION Do not require input of hours worked until they have been worked Also have to enter each week and the counselors can enter a month at atime It would be helpful Failed Some Expectations to see the entire month not just a week As far as timesheet confidence don t know other than education and viable proof to administrators Personnel file finish this step and the product Application remove character max or provide for a continuation ability Master Application perhaps an e mail reminder that it needs to be updated and re submitted This would also alert Failed Some Expectations People First to inactive e mail accounts Alot of County Government sites could serve as a good example of sites Failed Some Expectations that are very user friendly and simple to navigate Failed Some Expectations Return the funtions back to the actual agency which we are employed with Reprogram time tracking attendance and leave to be more user friendly and less Failed Some Expectations comlicated cumbersome While understa
163. personnel office and ask them than try to fine out information from Failed Some Expectations people first If they are not sure they no the answer to a question do not provide a response Transfer the question to someone who is sure of answer or state they will call you Failed Some Expectations back after they have researched the question and give you a correct response Firstly once a Staffing Specialist leaves or goes somewhere else the requisitions that that person is in charge of should be changed over to someone else in a prompt time period Or at least have an email sent out so that the Hiring Managers are aware that they will need to get in contact with someone else if anything should arise with their requisition As for the closing of requisitions that appears to be and internal problem with People First since have no control over the prompiness of Staffing Specialist closing the requisitions All am able to do is to send in the information that they require to fill the positions don t know if a turn over period for closing requisitions after the Failed Some Expectations information is recieved is currently in place or not but it may help Better reliability easier and more friendly web site The assistance by phone has been improved but it can still be improved Faster process for hiring and easier would assist us in revruiting The entire process is too long and in some cases the Failed Some Expectations applicant finds a job before
164. place needs Failed Most All Expectations to be stopped Expand services to local communties so that the employees are able to interface with areal person Improve access and improve the program itself to make it more user friendly e g inability to use the back button so you have to go through the whole sign on process again Improve the program for employees that work some other than the standard 8 5 p m adminstrative work week Entering additional hours and Failed Most All Expectations altered work schedules is exremely cumbersome Failed Most All Expectations Re write it using people that know how to produce a quality system Failed Most All Expectations PF could be bost improved by abolishing it 1 Create time entry fields that allow users to quickly scroll to the month they wish to enter and once there allow them to enter multiple days regular work time sick time annual leave simultaneously and submit them witht the press of a button Then once submitted the user should be taken directly to the next week month s time entry fields to continue data entry if desired or given the option of going to the home menu if preferred 2 Remove the option to access personnel files or provide access one or the other 3 Speed up the site Too slow and awkward 4 Stop making it so difficult to choose and keep passwords I m still not sure why this system needs to be so over the top secure All info in that system should be public record
165. proved By not giving out information that is incorrect If someone doesn t know the answer to a question they should contact a supervisor and make sure the information given is Exceeded Some Expectations correct to the letter Exceeded Some Expectations Two words Better programming The time input is difficult with People First to reflect what you actually work especially Exceeded Some Expectations with a flexible work schedule Exceeded Some Expectations Make the time sheets easier to use Exceeded Some Expectations Sometimes the speed is a little slow maybe upgraded servers Exceeded Some Expectations When you unsubmit time and re enter it doubles the flsa earned Exceeded Some Expectations Nothing at this time Don t have an opinion because it is all out of the average employees control People Exceeded Some Expectations First exists for management Exceeded Some Expectations Allow users to enter all information at the same time Exceeded Some Expectations shorter passwords Exceeded Some Expectations Try to fix this problem BY CONFIDENTIALY OF THE AGENACIES THAT THEY ARE CONTRACTED OUT Exceeded Some Expectations TO The largest improvement to people first would be support for more browsers i e Exceeded Some Expectations firefox IE 7 Exceeded Some Expectations do not know Exceeded Some Expectations Better access via phone People First Customer Survey April 17 2007 Page 13 of 103 People First Customer Survey Ho
166. r supervisor Failed Some Expectations I m not sure perhaps it is a communication issue Failed Some Expectations Better Customer Service simplify the system Failed Some Expectations By having a liaison at each institution to help staff with their personnel issues You can fix the time sheet entry to reflect real and actual time If take leave and comp annual it has to be offset which means am lying Dont like that With what Failed Some Expectations we are spending on People first we should be able to acurately do our time sheets By following up with customers to see if thier problem was resolved and if not offer Failed Some Expectations other alternatives or solutions Failed Some Expectations Failed Some Expectations customer service could be better knowledgeable about their job duties For managers and other users that would like a comprehensive report on an Make it fit DC employees who work other than 8 5 M F make it easier to enter final time sheets for pay Make it more user friendly 1 Make time entry a spreadsheet that can be filled and changed as a whole rather than piecemeal 2 Change the application system so that the most recent job can be added at the top where it belongs 3 Stop reloading the page every time hit a radio button it s annoying and time consuming 4 Try and make sure your employees don t make up answers that they think sound Failed Some Expectations good Failed Some Expectations Allow f
167. re Failed Some Expectations having and fix them Failed Some Expectations Make it more user friendly 1 The State of Florida bought a website that was apparently built for someone else 2 Develop a website that is USER FRIENDLY EASY TO UNDERSTAND WHERE FUNCTIONS CAN BE COMPLETED IN A MINIMUM AMOUNT OF TIME so that Failed Some Expectations the employees can get back to the business of working Website should be more user friendly adn straightforward it is awkward to navigate through screens and find information about our employees Staff in call center could be more knowledable and provide correct answers The system still does not Failed Some Expectations function as it should and it is slow to respond There are simply too many problems with the system to describe how they can be The State needs to withhold funds untill the systems works as promised And charge Failed Some Expectations penalties to PF for past due dates for changes Or switch to a new system Like the template choise The employee who must work weekends nights callouts on days off overtime constant schedule changes A priorty template that an FTE could set up so the PF system would except deferent times and RDOs within one Failed Some Expectations time period Would be easier if it were compatible with Explorer 7 It could be an easier system to Failed Some Expectations navigate Failed Some Expectations really don t use it enough to say The timesheet proces
168. re are well trained and don t let them fly solo until they reach a certain level of proficiency You can not hire people that are at the bottom of the food chain how are not making a descent wage limited or no benefits and expect them to give good service to people that are only an irritation to them just an Failed Most All Expectations disembodied voice on the other end of the phone Failed Most All Expectations Make the employee section more user friendly give the ability to send attachments with job applications Failed Most All Expectations Also simplify timesheet submissions give the ability to send attachments with job applications Also simplify timesheet submissions Failed Most All Expectations NOTE This survey is too slow too Failed Most All Expectations Appoint a JAD of multiple level users to redesign Failed Most All Expectations A bad system that needs to be replaced Failed Most All Expectations Dismantled People First Customer Survey April 17 2007 Page 25 of 103 People First Customer Survey How could People First Improve OVERALL_SATISFACTION Begin transitioning from the current process to an in house Personnel Department Make the transition less than one pay period in length And consider fining the People Failed Most All Expectations First contractor for the cost of dealing with thir failed program Failed Most All Expectations Force their management to actually use It Allow managers to make
169. resort to calling People First for assistance just to find something in that section 5 After completing numerous PARS think can navigate that process but it s hardly user friendly and one false move can really do some damage 6 Perhaps the contract could be revised to allow People First to provide written confirmation of insurance coverage when People First made a mistake that caused problems for an employee 7 When an employee is eligible for FLSA that employee must choose up front whether the earned leave will be taken as time or overtime Met Most All Expectations It can t be split an option preferred by some employees When filling out the timesheet it needs to be the entire period on one screen just like the old time sheets Also the math does not need to occur until it is attempted to be Met Most All Expectations submitted rather than in a save routine People First Customer Survey April 17 2007 Page 98 of 103 People First Customer Survey How could People First Improve OVERALL_SATISFACTION Reduce the number of screens required to do timesheets and make it easier to go back and forth between pages Why not have a timesheet link on the page directly after the login which takes you directly to a timesheet check the date that you want Met Most All Expectations and then go Much too cumbersome as it is there needs to be a way to make individual offices more proficient in PF There is too much of mixing doing
170. ric payroll program overlaid on State goverment with a purpose designed program Failed Most All Expectations Instruct train phone answering personnel in English and speach free of dialect do not feel that under the current model in use that People First would ever be Failed Most All Expectations improved to the point it would be useful Hire people who care about the real world affects that their decisions lack of knowledge and attitudes have on benefits such as life insurance health insurance and medical reimbursements The consequences are terrible and the reps are very Failed Most All Expectations casual about their jobs The above items should be changed and the site should be easy to navigate forward Failed Most All Expectations jor backward Failed Most All Expectations scan documents recieved into a database and link them to each of your clients After a careful and thorough evaluation of all personnel needs for the State including input from employees and managers who must use the personnel services a system should be developed which meets the present needs of the State and is sufficiently adaptable for future needs as they develop Once developed tested and ready the Failed Most All Expectations new system must replace this ad hoc infrastructure Failed Most All Expectations Return to in house system and put Floridians back to work Eliminate number of click throughs to accomplish something Easier to navigate F
171. rilling Failed Some Expectations Be more knowledgable Change time entry screens so that it does not require so many page changes Needs to be upgraded to provide more intuitive access Good reports for the agencies need to be provided Hiring center needs to be completely overhauled or Failed Some Expectations replaced By training personnel on issues so that the first person that you speak with is able to assist or direct you to the person that can assist you This will eliminate the numbers Failed Some Expectations of times the customer has to be transferred Failed Some Expectations Services need to be completely revamped Failed Some Expectations There needs to be more training and instructions on how to complete certain items People First Customer Survey April 17 2007 Page 42 of 103 People First Customer Survey How could People First Improve Failed Some Expectations don t know Combine Bi Weekly time sheets on one page Stop all the double selections when completing one pay period Assume we all work 40 hours a week have us make the change to the time worked create the ability to insert time worked and leave taken in one step instead of one step for each type of work or leave taken Sometimes this Failed Some Expectations may be a 3 step process All this edit and save and edit and save is time consuming and UNfriendly we re Failed Some Expectations trying to WORK and this site creates more work for us When eve
172. ring a product that compliments the State s business processes It appears that we still need to have competent personnel in each District that can help with the People First System don t think the employees or the People of the State of Florida are receiving the value of the contract Everytime you call their are Failed Most All Expectations different personnel that you must re explain your situation Change the program get another vendor Simplify all functions so that there is less need to navigate through multiple screens in order to perform simple functions Train staff better to listen to the reason for the call My experience is that People First has a script of questions which it requires to be answered on each call when in most instances the script is not necessary in order to answer the question posed There also should be greater accountability Finally every effort should be made to reduce state employee time spent navigating this system The system seems designed to shift personnel burdens and associated time to employees This is counter intuitive in an environment where employee Failed Most All Expectations efficiencies are sought Failed Most All Expectations fix this problem Whwnwver you all say it is fixed it isn t People First Customer Survey April 17 2007 Page 23 of 103 People First Customer Survey How could People First Improve Failed Most All Expectations I m not sure Better coordination with the Pers
173. roacive to February 28 2007 Failed Some Expectations Make all persoinal information accessible When you are editting your time there should be a way to make all adjustments without editting saving editting saving etc Too much back and forth Why not Failed Some Expectations have a code for overtime Leave balance is always correct 1 Eliminate the People First Service Center All we need is the computer system we don t need the Convergys staff that at times duplicate our efforts in personnel or provide wrong information to employees 2 This is an OIT issue don t know how it can be resolved but many tax payer Failed Some Expectations dollars are wasted waiting for the system to advance to the next screen Research what the performance gaps are and fillthem Reduce the cost to the citizens of Florida for providing minimal improvement over an ancient system with huge costs and burdens placed on employees to achieve the profit motives of Gov Failed Some Expectations Bush and spoils system cronies Failed Some Expectations Improve capacity eee capacity Have well versed and Fe WT SPSS PaTRT RIS TSORGSSLTS STAT THER VOWS GONG SINT BROSSGUTS TOF EI staff that knows policy and procedure for all Failed Some Expectations Departments Failed Some Expectations timesheet functionality is poor Simplify the interfaces make it more stable Do anything to make me trust that if dare change banks there is some chance PF will correctly dep
174. rous options to keep the site operational People should be allowed to make changes to their input without going through a bunch of red tape and a supervisor We are not children here and should not be Failed Some Expectations treated that way Failed Some Expectations By going back to the way it used to be before PeopleFirst Failed Some Expectations Hire people who care about their customers Failed Some Expectations Ensure that never happens again so that we can trust People First more flexibility in time keeping of records not have to clik forever to get where you Failed Some Expectations want to be The employee s who are tasked with helping assisting state employee s should have more knowledge on the material The universal answer recieve is hang on let me Failed Some Expectations transfer you Failed Some Expectations Figuring out why these things happen and correcting them suppose establish a way to choose to go to prior time entry without having to scroll thru pages On timesheet entry should have the capability of entering time worked and leave used on one screen before saving A massive overhall of the time sheet process should not have to enter through It should not matter when the hours are worked during the week as long as hours are worked Sometimes a Flex schedule must be adjusted for State or Personal reasons system should be flexible enough to adjust itself Also once a Flex schedule is accepted why must it
175. rove the job listings It s ALL atrocious Failed Most All Expectations getridofit rid of it Failed Most All Expectations cut SE Tod THEORET TERE CRS GP ING GUSTOMSFRUE a auaa red tape and take care of their customers us Where s the data keep thinking I ll find my personnel data but it s never there Need better written instructions that can access everytime enter the site Uncomplicate the employee timesheet approval process changed agencies and now have 2 PF numbers Why can t just have one Gave up using as a hiring center too tedious Not everyone has clerks who can do our data entry A button that Failed Most All Expectations says please do not send anymore job openings Failed Most All Expectations Make it work properly or get rid of it Failed Most All Expectations i think we need to re establish local personnel offices Failed Most All Expectations Hire more competent staff Redesign system to be more user friendly better quality control to reduce major errors that affect employees lives allow 24 hr access to system not all state Failed Most All Expectations employees work M F 9 5 People should be trained to know their particular jobs better and or they should know Something needs to be done to simplify the advertisement process and cut down the time it takes There are too many steps involved and they need to be reduced in order for us to advertise positions in a timely manner There are too many fields
176. ryone you know or meet in state government refers to them as People Worst FHP FWC etc then you know it s not just you that has had negative and frustrating experiences Having said that they do seem like they have improved in Failed Some Expectations some areas but no enough it appears to erase that stigma related to them Have better trained personnel instead of it being a call center w canned responses Finish loading all the data archived into People s First make it more user friendly should make my job easier If it takes me longer to do it in people first than it did to fill it out by hand then it is not successful Instead of saving then editing then saving then editing you should be able to edit all at once then save and submit Also both time cards for the pay period should be on the same page Then you should be able to edit save and submit them both at the Failed Some Expectations same time Failed Some Expectations Make it accessible for disables users and make it easier to understand Failed Some Expectations more user friendly Failed Some Expectations The time entry and submit to supervisor still needs tweeking The password requirements are too restrictive It makes it almost impossible to think of password Also all the restrictions are not listed on the site only a couple Failed Some Expectations Also the leave balance overview is still confusing More Help pages would be useful When I receive error messa
177. s aled Some Expectations b When searching for jobs once you select a county and check the Jobs there is no shortcut to get back to the county selection It would be nice to be able to check jobs in one county back up then check another county in your area b When there are changes made in procedures contracts etc as soon as employees are notified of the changes PF should have the same changes in place For instance when requesting a promotion an employee should only submit a DC2 829 When they try to apply on line with the DC2 829 PF won t accept it without an application This creates confusion b When an applicant applies on line and then submits additional paperwork supplemental request for promotion etc these items only show up under the notes and letters tab When you do a bulk print of the applications these items will not print automatically You have to go to each name and check under the Notes tab then print additional forms This really slows things down some of these advertisments have a lot of applicants b It would be really nice to be able to hit enter rather than clicking on go when Failed Some Expectations navigating in People First Make the screens more basic for the field people The overall design is for Failed Some Expectations programmers not John Q Public Failed Some Expectations Failed Some Expectations More flexibility in work times Failed Some Expectations Keep personal information in
178. s as to what to do next would be helpful so the user could get the sequence of choices correct Even if the help tips were options at least if you Failed Some Expectations needed the guidance it would be available More written information on PAR screens to guide the user through the numberous screens The information is important but understanding how to navigate and what Failed Some Expectations information is required is not always clear Make software people friendly It is known as People Worst I d like to have the new Make the system a lot easier to use Improve functionality Like time entry shouldn t have to hit edit and save 10 times Failed Some Expectations to enter my time for one week of work Failed Some Expectations That is for somebody else to figure out Make available 24 7 and make easier to use for employees Failed Some Expectations Failed Some Expectations Bring it back in house and get a friendly payro ll system and benefits delivery People First Customer Survey April 17 2007 Page 60 of 103 People First Customer Survey How could People First Improve SHOULD BE ABLE TO SEE ALL TIME SHEETS SINCE WE CHANGED TO PEOPLE FIRST DO NOT HAVE ACCESS TO EMPLOYEE WORK HISTORY LEAVE BALANCE TRANSFERS SHOULD SHOW UP INSTANTLY LIKE LEAVE Failed Some Expectations DEDUCTIONS straightforward instructions help Redesign screen so active areas remain in view after actions and error messages APPEAR IN THE AREA CURR
179. s changing and sometime not for the better unable to print my timesheets anymore also from home unable to access due to some unexplained anoamoly eityher with your system or my system Exceeded Some Expectations xin Sone Exacta uth kone ol ok obs oro good sormia r s SS Exceeded Some Expectations with knowledge of their jobs to provide good service Continuous monitoring is the best way to determine improvements At home use Mozilla Firefox and not Internet Explorer as my web browser cannot access People First at home because of that and there have been times that it Exceeded Some Expectations posed a problem People First Customer Survey April 17 2007 Page 10 of 103 People First Customer Survey How could People First Improve OVERALL_SATISFACTION People First MUST change the way we create a password Having numbers only is extremely unsafe It is very easy to hack into a system with passwords made of numbers only and very personal information is in this system Bank Accounts social security numbers address phone numbers everything a criminal needs for identity theft PLEASE change it so we can add letters and symbols and make our personal Exceeded Some Expectations information safer think that when your timesheet is approved it should send a confirmation email like it does when you submit your job application think you should also get an email when your supervisor approves your leave It takes time to go all the
180. s has gotten a little easier More interaction on the phone and proper training Being available to answer any Failed Some Expectations question and if not to have someone that would be able to When a member enters his her time and submits it to their supervisor for approval if the member realizes that a mistake has been made they must wait for the supervisor to reject the entry instead of being able to bring it back up and make the adjustment Also as a Supervisor approving time have to switch screens to see comments that have been entered to explain overtime or other issues there is no place to view these comments on the approval page Another issue has been making adjustments to Supervisors Direct Reports as changes occur It takes People First too long to do this task and superviosrs are left approving time for people that no longer report directly Failed Some Expectations to them llIget rid of people first it seems to me that if they can t answer the questions that you have then at least put the service center as the place to get the answers that you need for any and all Failed Some Expectations questions concerning the requisitions Better technical training of your employees and maybe a different way to phrase It s Failed Some Expectations the local HR office s fault Failed Some Expectations simplify the screens Failed Some Expectations Change the format Make it more user friendly More intuitive It s a program allow users
181. s in my office Issues that are out of the ordinary are not answered rather dealt with via paper timesheets notes and memos think the system could stand a little simplification or ways to make it easier for a person to dicipher without having to rely on calling customer service Also it d be helpful if at least one person in each region received extra training to be a point person It s so much easier to learn Failed Some Expectations something hands on rather than again calling customer service 1 No changes to insurance should be permitted without contacting the employee 2 Make sure the call center folks have support available from peers and or supervisors Failed Some Expectations when a situation doesn t quite fit the pat answer Make it more user friendly especially for new employees trying to make informed decisions The insurance enrollment process is not clear All information for open Failed Some Expectations enrollment should be available on web site not just BCBS and HMO s My issue can be corrected by allowing me to enter times for anyday of the week understand that as being a check and balance alert but instead of giving me the alert Failed Some Expectations alert my supervisor who is eventually has to authorize my times AS YOU CAN SEE AM NOT A PEOPLE FIRST ADVOCATE WITH REGARDS TO JOB APPLICATIONS THERE NEEDS TO BE A DIRECT CONTACT PERSON WITHIN THE HIRING AGENCY FOR FOLLOW UP AND COMMUNICATION TO LEAVE THESE MATTER
182. s to provide call center activities Implement a comprehensive training module an improved upgraded staffing module give agencies access to retired terminated employee records give agencies the ability to see employee records in other agencies for benefits fix 411 fix the PAR problems give us the reports needed to make decisions and give us the ability to run reports in excel Failed Some Expectations instead of pdf Failed Some Expectations Make it more intuitive It should not be a chore to enter time use leave etc Failed Some Expectations Get rid of this system eee EE HGS mI naie e mors D beier Ar wir over instructions would be nice and or maybe offer more or better direction with Failed Some Expectations error messages Failed Some Expectations Contact with people is a better way to serve your employees People First Customer Survey April 17 2007 Page 53 of 103 People First Customer Survey How could People First Improve OVERALL_SATISFACTION Either allow the system to be overridden by a supervisor for an employee who accrues extra hours or overtime or come up with a new system that is more user Failed Some Expectations friendly and not so stringent as to not allow any non contracted hours Failed Some Expectations Complete the site and enter data in a timely manner Failed Some Expectations Needs a overhaul in the user friendly division Go back to the old look or something different from how it is now Whatever can
183. should match It Failed Most All Expectations should be more timely and easier to be able to view applications and information Failed Most All Expectations Simplify Make it more logical Failed Most All Expectations By terminating the contract and keeping state employees information in house and in Failed Most All Expectations the United States Failed Most All Expectations Re vamp the entire system Replace the system with one designed by people who have experience with Failed Most All Expectations computers and internet applications Failed Most All Expectations change the way the timesheet works Improvement could be in the area of telling employees what documentation is needed following through with the employee and calling the employee when there is Failed Most All Expectations a problem SCRAP THE WHOLE SYSTEM Go back to individual HR people for eash agency We need a person with a face and voice that we KNOW and TRUST We needa local number to call Most of all we need to feel secure about our private information Failed Most All Expectations The current system is to easy to target for identity theft By abolishing People First and establishing a Human Resource Cneter to provide Failed Most All Expectations accurate reliable services The program operates like a series of pop up windows As such it takes precious time to move from one function to another A more effective and friendly interface Failed Most All Expectat
184. sideration should be given to restoring trainers to the agencies so live stand up training can be used for those who do not learn via Failed Some Expectations computer Keep the leave and payrole portions and put the personnel folks back in our personnel office Unfortunatly most personnel do not use people first to such a Failed Some Expectations degree to be knowledgeable in all the areas of personnel actions Failed Some Expectations Do a better job of allowing all people to fill out this application Failed Some Expectations Make the system more user friendly by remediating the items identified above Failed Some Expectations Start over with software developed prior to 2005 Quality Assurance if the People First employees knew that they would be accountable if a customer was dissatisfied because they failed to do their job then they would hopefully strive to provide more efficient customer service and not have a Failed Some Expectations not my problem attitude think a brief summary of the information that can be obtained in each tab would be The people answering the phones should know the answers or at least know where Failed Some Expectations Need more hands on at a local level Meet the expectation that the contract issued by the State is with People First and not Third World Countries and that everything is being done to safeguard employee Failed Some Expectations personal information Allow multiple changes updates in enteri
185. sted or time entries for a whole pay period Failed Some Expectations Failed Some Expectations Simplify Failed Some Expectations Pay over time on a weekly basis Improve the system design to a user oriented one one that is easier to navigate and locate things in If you need the numeric pass for phone accessibility create a pin system for the phone access and allow for alphanumeric passwords for PeopleFirst Failed Some Expectations web access Failed Some Expectations More timely call backs easier to reach personel Failed Some Expectations The system should allow Managers to assign at least two delegates entry assistants a Some Failed Some Expectations a see DOVE Some o oo oooO on ran much more smoothly before when Tings rar HGH OTE STROGT BeTOTE When FC Fa TS own AR Daan had its own HR oes Document procedures fully sould not change my password after follwing online criteria PF agent advised me that there were additional restrictions on passwords Failed Some Expectations NOT noted on the screen Show both weeks when entering timesheets and make it larger to see Where you Failed Some Expectations enter time is too small to see well Failed Some Expectations The representative should listen first and then provide answer solution Failed Some Expectations Make the system more user friendly Promptly resolve issues and for matters such as a simple name change work directly Failed Some Expectations with the individual r
186. still many promises yet to be fulfilled i e personnel file Failed Most All Expectations still not available online 411 Direct never synced to PeopleFirst etc Treat monthly employees differently than weekly and allow them to see their time for the entire month instead of week by week Drop downs for choosing items like leave type and type of time accountability would like to have one screen up displaying the entire month and allow me to make offset adjustments without saving after each Failed Most All Expectations change People First Customer Survey April 17 2007 Page 32 of 103 People First Customer Survey How could People First Improve Have an Issues or Problems desk Staff it with the most knowledgeable employees Have them work through the problem with the customer until it is resolved When employees leave make sure the ongoing issues they are resolving are given to another employee to work on Treat the people calling in like customers not problems to get off the line or transfer Failed Most All Expectations to someone else as soon as possible Failed Most All Expectations Have staff that understands the issues and follows through with results Basically fix things listed above Simpler interface concentrating especially on the Failed Most All Expectations weekly interactions like the timesheet information End the contract get a company that is a set up and know hr benefits and pay roll Not a compa
187. t have to Expectations call peoples first Exceeded Most All am currently am the back up for our Personnel Liaison and will be in the position by Expectations the end of the year would like a training in the system Exceeded Most All Expectations Unknown Exceeded Most All Exceeded Most All Exceeded Most All Exceeded Most All Exceeded Most All Expectations n a Exceeded Most All Continue to do what yo have been doing Expectations Have hours available 24 7 when work the midnight shift can t get into my Exceeded Most All timesheet Also have a newer computer at home at it won t let me do my weekly Expectations with having 7 version Exceeded Most All Expectations A few less clicks to get where you want to go Exceeded Most All More alerts for changes via email The application process is still a little tendious Expectations Provide an easier way to save your applicaton and update information People First Customer Survey April 17 2007 Page 1 of 103 People First Customer Survey How could People First Improve FOVERALL SATISFACTION RESPONSE Exceeded Most All Exceeded Most All Exceeded Most All Exceeded Most All Exceeded Most All Exceeded Most All I think that the application job search services has problems requested Exceeded Most All notification for jobs within my county only and I get notifications from other counties Expectations as well Exceeded Most All Past Leave Balances should availa
188. t make this available for me to handle have a problem with my leave balances am not sure Met Most All Expectations why but have had hours pending for a very long time Not so many steps to do timesheets Should be fewer steps and still be able to fill in Met Most All Expectations the timesheet work nights and you lock me out of doing timesheet approval anywhere from 1 to 4 days You have more period ending processing and forgot it if it s around a quarter end work Sunday nights through Friday mornings Also if need to call you Help Desk forget it have to reschedule my sleep patterns just so can call you Your Met Most All Expectations system works well for people that work 8 5 Met Most All Expectations Benefit information could be better organized Make it more user friendly It needs to be programmed for people that have limited Met Most All Expectations computer experience Met Most All Expectations New employees should be provided training on day one the job listing is hard for normal people to use it coul be tweeked some Met Most All Expectations People First has not yet automated time and attendance management for this Met Most All Expectations Make it more user friendly Met Most All Expectations get a better system the latest technology pleaaaaaaaaaaaaaasssssssssssse People First Customer Survey April 17 2007 Page 79 of 103 People First Customer Survey How could People First Improve OVERALL
189. t would even be nice if available leave time hours sick time hours etc were displayed on the pay sheet could go on and Failed Some Expectations on and on Put basic amp simple instructions on the screens or pop ups It s not a user friendly Failed Some Expectations interface Failed Some Expectations make it easier to understand Failed Some Expectations Make the time sheet submission more user friendly Reconfigure the software so that when an applicant is completing and application online and answers no they are not a citizen they can not continue with the process when they answer no that they have not taken the FDLE state exam when applying for a certified position they can not continue and when answering these questions with a yes they must provide certain infomation that can allow them to continue Also if they have applied for for one position as a correctional officer they will not be allowed to apply fo another position until the most current application has a disposition find that applicants are applying at several institutions causing several Failed Some Expectations recruiters to work on the same application which goes to the same service center Make it much more straightforward and make it able to handle issues like a person There needs to be better training for the staff Some form of cross training needs to happen so that the people that answer the phones can better assist people with Failed Some Expectations issues
190. te the way to use the Failed Some Expectations system Failed Some Expectations Simplify time recording Failed Some Expectations Make more user friedly by gettting real input from regular users timesheeets more intuitive and less complicated same answer to same question from all employees adversly affected employees have no way of knowing if the Failed Some Expectations adversly affected letter is sent to the employer the list goes on and on would like to have customer service reps that are actually truly helpful instead of just Failed Some Expectations repeating the same thing over and over Improve the time sheet entry process Not sure on the applications since am not completing certain about the process have several problems currently being Failed Some Expectations reviewed for me Failed Some Expectations Allow passwords with letters and numbers Someone please tell me what happened to my fathers benefits have been calling Failed Some Expectations since Feb 9th Failed Some Expectations Better administrative procedures Failed Some Expectations Make it user friendly Go back to Time Direct Failed Some Expectations See above eS GOONS es re ea ee Ne ee liked th old way better It was more customer friendly You could get in touch with people and talk to a person easier assure state employees information will remain private amp not outsource without notice faster availability greater security navigation ava
191. tely Time should be entered monthly for Failed Some Expectations employees who are on that schedule Failed Some Expectations Better explaining what they are doing while they are doing it more programmers to fix system errors front line training on state rules instead of Failed Some Expectations just People First use Failed Some Expectations The Live Representatives are very good but the system it self is not user friendly Better training more accessibility also make it so that when you put hours in on timeshheet you can just go ahead and add 1000 5200 whatever all at the same Failed Some Expectations POSSIBLE CORRECTIONS TO ERROR MESSAGES PROVIDE MORE INFORMATION SINCE WE NO LONGER ARE ABLE TO TALK Failed Some Expectations TO A HUMAN ABOUT OUR BENEFITS Failed Some Expectations More user friendly Failed Some Expectations Better security make It easier to work with and easier way to view your leave Make the new hires benefits easier to obtain and make sure the people first call provide a paper statement of pay and leave as was done for many years Having to check people first is inconvenient and does not provide detailed information I find it difficult to know when should contact our Human Resources group and PF know that the HR section is so small since took a state position 4 5 years ago that Failed Some Expectations getting answers is quite difficult Failed Some Expectaions Failed Some Expectations Go back
192. ter for assisting managers responsible for making sure that timesheets are processed timely PARs reviewed timely etc allow easier post approval changes to leave requests and timesheet entries have Failed Some Expectations PF do a better job screening job applicants Failed Some Expectations Make all tabs workable Support additional browsers Allow supervisors to review existing leave balances of Failed Some Expectations employees Coding for Emergency Duty time for all categories of employee not just nurses Screens are busy you have to do a lot of scrolling around to see everything The selection for the week on time entry is cumbersome the scroll in 3 week increments is clumsy Why not just give us a chronological list and let us scroll and click on the week we want instead of giving us chunks of 3 weeks Email prompts when an employee has submitted their time for approval The system knows who supervises Failed Some Expectations and employee and our email address why cannot it email the supervisor Don t take website down for end of period processing on Thursdays Fridays I have to enter my time on those days usually in the evenings Failed Some Expectations Someone that is not a Convergys employee should try to navigate around the peoplefirst screens Much improvement is needed to make it more user friendly Someone unfamiliar with the screens should try to navigate through the screens and if there is difficulty then this
193. that am allowed to update when needed However it would be nice to Met Most All Expectations be able to have access to my personnel file Allow for multiple entries on time reporting without first having to adjust time worked Met Most All Expectations and then saved prior to making other adjustments like AL and SL Must be made easier to add delete or modify employee benefits Too often people must consult with their HR person or speak directly with a CSR when their online Met Most All Expectations instructions are either rejected or don t take Met Most All Expectations No suggestion Met Most All Expectations The computer program needs to be more user friendly Met Most All Expectations customer service reps need more knowledge Be more user friendly There are too many places to go to obtain insurance Met Most All Expectations information Met Most All Expectations Make navigation simpler Website is archaic the inputting of time into the system is not extremely user friendly although it is getting easier with each pay period It just seems like you should not have to keep saving and getting out of the system and then getting back in It is just kind of Met Most All Expectations complicated to use until you get the hang of it People First Customer Survey April 17 2007 Page 90 of 103 People First Customer Survey How could People First Improve Meeting with the various payroll offices to get their concerns and updating People
194. the beginning often creates other web page navigation issues THREE Sometimes you have acceptable options of what you can charge time to The help staff should be able to tell you if the charge object is one in which you will get paid for or not Take Met Most All Expectations care of these three and I ll be mostly happy Need to make recording time easier make flexible schedule requests accessible to Met Most All Expectations all staff not just for supervisors People First Customer Survey April 17 2007 Page 93 of 103 People First Customer Survey How could People First Improve OVERALL_SATISFACTION Accessing their website seems a bit difficult sometimes but I m not sure if that is their problem or ours as internet access to other sites seems slow or non existent more Met Most All Expectations times than not Met Most All Expectations By not issuing a new people first number when a person moves to anohter agency Met Most All Met Most All Expectations at this time dont see jat this time I dont see any changes needed jat this time I dont see any changes needed e needed better ability to navigate from one screen to next better ability to change modify Met Most All Expectations entries within timeworked entry inputting data into the timesheet should not be so labor intensive there has to be a better way we should be able to input the data on one page submit it then review Met Most All Expectations for accura
195. the job Allow the actual hours worked by employee encoded While the computer system is good to have all information standardized and in one centralized repository the function of HR should be maintained locally rather than in a remote location managed by unknown people whom do not know the local Failed Some Expectations circumstances driving a given case This is what would like to be able to do for monthly timekeeping Log into the system Choose weekly or monthly payroll Our entire dept is on monthly so that could even be set Then open a spreadsheet for the month enter time for the month see the totals as you go and hit save Be able to print a copy 1 page for the month Failed Some Expectations for your records Failed Some Expectations Make a better timesheet format Survey is a good step Reduce strokes screens simplify review logic of sequences Failed Some Expectations for actions Make OPS procedures conform with career service Wouldnb _ tit be nice to be able to filter time entry by pay month instead of having to use that annoying up down button It would also be nice to have the ability to have a password with alpha fields also It would be nice to be able to print my time entry in a nice format maybe even PDF It would also be nice the next time that PF data is compromised or sent overseas that not only the state worker be insured from identity theft but the spouse whose personal information is in the system be covere
196. the up arrow to go to the previous week to enter leave and or submit Exceeded Some Expectations the timesheet Exceeded Some Expectations Don t have a problem with PF Continue to improve little glitches in the system Listen to the users and make Exceeded Some Expectations changes that will cut process time People First Customer Survey April 17 2007 Page 11 of 103 People First Customer Survey How could People First Improve Exceeded Some Expectations Make the UI simpler It could move faster but I m not sure how much of that slowness is related to the program or to my slow connection It could also give you an email say when a time entry has been rejected or a par requires attention some signal that doesn t require you to go into the system to look for things to complete or change that could be accomplished if the program was liked the ariba system sends you emails when something there requires your attention As is if you re not actively looking at the system you don t know if somethings been rejected or needs approval If the system can send you an email to say there is a job opening that meets your discription why can t it tell you an email saying the second week of your monthly time entry was rejected That way you put time in and your done you don t have to go back week after week looking to see if somethings been rejected or approved You put it in and Exceeded Some Expectations that s it done deal no checking back
197. this system to get it to the point that there are very few problems My understanding there are still Failed Most All Expectations personnel offices doing work arounds to accomplish tasks F Get an organization involved that is truly interested in doing the job rather than just Bring back TIMEDIRECT and our Human Resources Department Terminate People Be more organize Have better customer service Or give it back to the state Simplify and be clear Provide detailed instructions for all processes as well as FAQ They could do the things that our personnel people used to do be interested in us Stop the Contract why do the taxpayers want to spend contract monies on employees that are a risk to security What a waste When the State Computer System could be up dated and provide jobs and benefits to those who have dedicated years to the State of Florida This system has caused a slow down in all areas Why do I have to be accountable but the employees of People First do not even give Failed Most All Expectations out their last name and no e mail address This does not seem to be the sort of effort that should be contracted out to entities outside the public sector who have no experience with it Even so have seen many packaged commercial applications for employee work accountability that were much Failed Most All Expectations more intuitive and easy to use easier access easier multiple entries and date entries easier vacation time entries
198. through people first to get acorrection an approval unsubmitted if as a manager did the approval in the first place why can t unsubmit an approval without PeopleFirst they don t care they Failed Most All Expectations have no clue Failed Most All Expectations Get rid of People First and return all HR functions to State agencies Failed Most All Expectations disband and return HR function to the State Should be easier to access and you should be able to combine several actions The Failed Most All Expectations timesheets are NOT user friendly People First Customer Survey April 17 2007 Page 26 of 103 People First Customer Survey How could People First Improve OVERALL_SATISFACTION More user friendly make compatible w ie 7 should be able to type in time and type Failed Most All Expectations jonce submit and be finished w time entry Try listening to the people who call you might not get so angry if before you tried too answer my question you would let me finish my sentences get mad while the phone is still ringing because already know that you all are going to screw Failed Most All Expectations something up There should ease of use with all similar functions being grouped together You should be able to enter data and then save it at the end rather than having to save Failed Most All Expectations after each action It should be user friendly The State Employment application and application in People First
199. ticeable or prominent on the screen Exceeded Some Expectations When work on time sheets sometimes its a little confusing Exceeded Some Expectations not totally sure The website needs to be re designed to become more user friendly People should be able to easily access their benefit information from one page including plan amp account numbers More information should be readily available about Deferred Compensation amp Felxible Spending accounts Time entered is tedious between the Edit amp Save Buttons should be able to enter save and submit all time without Exceeded Some Expectations switching back and forth so much Exceeded Some Expectations reduce the number of password changes Exceeded Some Expectations Not sure since my usage has been so limited Exceeded Some Expectations UNSURE IMPROVE ERROR MESSAGES SO PEOPLE CAN BETTER UNDERSTAND THE Exceeded Some Expectations PROBLEM THAT NEEDS TO BE CORRECTED Each pay period it would be nice to see the complete breakdown of all areas of our Exceeded Some Expectations pay stub Exceeded Some Expectations To speed up connection to Staffing link more customer service reps Exceeded Some Expectations Exceeded Some Expectations wish we could submit W 4s People First Customer Survey April 17 2007 Page 15 of 103 People First Customer Survey How could People First Improve Make there website more user friendly especially the time sheet and updating Exceeded
200. time period should be Met Most All Expectations the default If there was a more direct way to correct time sheet problems without having to have my supervisor call and get it corrected basically someway for us to correct them on Met Most All Expectations our own The system should recognize Managers and or supervisors as employees cleared for an 80 hour work week excluded so that any worked time in excess of 40 hours will Met Most All Expectations not be flagged Met Most All Expectations Fine the way it Is Met Most All Expectations can no longer access People First from home due to conflicts with internet explorer Met Most All Expectations more user friendly with the timesheets Met Most All Expectations It should be more user friendly Met Most Al Expectations People First Customer Survey April 17 2007 Page 101 of 103 People First Customer Survey How could People First Improve OVERALL_SATISFACTION Get the personnel files on line like you were supposed to am scared to death that if have a serious illness or when retire that will need something from the file to document something and won t be able to get it This is one of the worst business blunders have ever been aware of in my 40 year working career in and out of the Met Most All Expectations public sector No excuse is good enough Met Most All Expectations Better headsets Met Most All Expectations more easy timesheet Met Most All Expectations Certa
201. tions boxes to navigate through entering leave time Training Convergys employees in more detail about laws what is required etc and not leaving them hanging Getting back to HR Reps to address issues Convergys is a 3rd party which makes things more cumbersome and less efficent for HR Reps Failed Most All Expectations they could be handling many of the issues without Convergys may be wrong but they should know how addresses employees many times they said call Broward the person in charge is such and such person when you call t hey said this is people first and back and fort Employees must know eactly what type of services People first provided specially with the hours that we acumulated since the beginning no one know exactly what s gping on Sorry but it was better the old fashion even when time sheets have to be done there is not access or if ade any mistake very difficult to contact you guys Failed Most All Expectations SORRY if said this Failed Most All Expectations Be replaced to what they were formerly ae a e TO ONE OY perone OGRE HOT should be available at a local level the removal of personnel offices from Failed Most All Expectations institutions was a grave mistake Failed Most All Expectations Educate personnel Redesign website One step time sheet entry Failed Most All Expectations Get rid of it Failed Most All Expectations Not my job Scrap it Rip it out root and branch Some things should never b
202. to contact their personnel office People First should update the employees personnel office when an employee makes a change not the other way around This system was supposed to be designed to make things easier not cause extra work for employees Also fix the problem with the job applications putting periods of employment out of order The applicant should NOT have to reenter all of their information in order to get things in order The system should put everything in order Failed Some Expectations based on the dates entered by the applicant Make the timesheet function easier where we can enter all hours worked and leave hours used at one time instead of saving then hitting edit and then entering in the Failed Some Expectations leave hours Put frequently used questions answer in the site Improve the site by listening implementing changes based from user s need and feedback Continue to give us updates on changes that have been implemented Send us feedback survey on how people first can be improved by using customer satisfaction survey in the site Failed Some Expectations after user speaks to People First support staff should be up and running 24 7 Should be able to enter all changes at one time instead of 1 day at a time Change submit change submit etc Website improvement allowing for more users since everyone tries to input time payroll within the same few days Multi step commands should be allowed when Failed Some Expectations inputting t
203. ul to have text for what the module numbers represent on the time Failed Some Expectations sheets Failed Some Expectations HIRE HELP TO ANSWER THE PHONE a simpler user friendly system with advanced software could be implemented instead Failed Some Expectations Failed Some Expectations Allow management to make decisions People First Customer Survey April 17 2007 Page 38 of 103 People First Customer Survey How could People First Improve OVERALL_SATISFACTION Allow people to input timesheet information 24 hrs a day Don t lose our private information and say sorry and expect it to all be forgotten and our confidence in you restored it s not Don t make errors on our paychecks and say we will fix it next pay period get it right the first time this is our lives you are messing with and we have bills to pay and children to feed Have at least one customer service person on duty 24 hrs a day to assist people that do not work 9 5 Last but most certainly not least take this information we have provided on this survey Failed Some Expectations and actually use it to make some changes and improvements respond to problems more timely and efficiently test applications before putting them Failed Some Expectations out for use Failed Some Expectations By doing away with it and reestablishing the personnel offices in the districts Post times that the system will be down Give notice that the system is shuting down on a k
204. usage policy and what information is stored on them Fully disclose who has what access Limit the People First function to need to know Do they need my banking information DR Licenses Reduce People First function to 3 party vendor processing for insurances All my other information should Failed Some Expectations be managed by my employer by securing our information so that we do not have the need for credit monitoring due Failed Some Expectations to their hiring people who can not be trusted Failed Some Expectations Better communications between people first DMS amp United Health It would be helpful to have someone in our central personnel to provide the services Failed Some Expectations rather than remote individuals A working instruction manual that discribes when errors are displayed what they mean Also under benefits section a benefits calculator during open enrollment to assist in looking at costs of plans selected so that the total cost of all benefits selected would Failed Some Expectations be calculated Failed Some Expectations More reports generated as checks and balance method Failed Some Expectations Improve system 1 To start you can provide a map for the website like other websites have It is too confusing and a waste of time trying to get anywhere A map can save millions of dollars for employees waisting time 2 Be able to open two records at a time in different windows Such as to verify leave time reque
205. utton so you can add another type of hours worked general sick time leave etc more Met Most All Expectations easily Met Most All Expectations Show more initiative in correcting errors that are made by People First Keep striving to make their system better and then perform the service correctly that Met Most All Expectations is being offer Met Most All Expectations Keep it simple Format the time entry system to allow entry of all types of hours work leave etc to be entered without having to save in between entry of the different types of hours When entering these different types of hours the system currently freezes up and you Met Most All Expectations have to go to the home page and start all over to get the next group of hours entered My department Recreation and Parks does not utilize the job announcements as The GUI for the website should be more usre friendly think major improvements have occurred over the implementation period As time goes on anything that will make things more user friendly will be a great asset The less the user has to think about what to do the greater chance of success personally am not very computer literate and am always challenged by editing my leave properly seem to have to try several times at it before get it correct and Met Most All Expectations know that leave editing is a simple process Met Most All Expectations hate changing my password Met Most All Expectat
206. ve a label when your cursor touches the word to explain Have a print icon that is the Failed Some Expectations same in every section and allow items to print in full on a page People First Customer Survey April 17 2007 Page 58 of 103 People First Customer Survey How could People First Improve Failed Some Expectations Could be supplemented by human beings in an HR office Falled Some Expectations System is not user friendly At our location we hire entry level maintenance workers who are not computer literate We are missing out on applications because most people do not know that People First Exists use the Manager s page to check applications and have to go through eight pages of old ads before can get to the active requisitions Very time consuming and the system is slow from page to page and sometimes you get bounced off and have to start all over again Or if you need to look at more than one requisition you again have to go through eight pages to get back to the open requisitions personally think it is a waste of Taxpayers money to pay for something that we can do internally Give this task back to DOT so we can Failed Some Expectations hire some employees and not have 16 vacancies at a time When time has been entered for the month it is automatically saved thereby not requiring you to go through each week to click the edit then save button to get the Failed Some Expectations correct status prior to submission to you
207. ve now would recommend you begin all over again and get input from the managers and not just the personnel Failed Most All Expectations offices Provide the information advertised and make the time sheet user friendly You Failed Most All Expectations shouldn t have to save everything to make another choice Failed Most All Expectations Get rid of it It is not user friendly less downtime of the system Failed Most All Expectations more user friendly screens dropdpwn boxes etc service representatives MUST be held accountable That accountability is lacking asked both orally and in written letters that were FAX d to People First for a written explanation of my dental insurance situation To this day over six months later have received nothing am not surprised like the People First website But abhor the People First timesheet Previously we used TimeDirect a logical and efficient means to log work time The People First timesheet on the other hand takes several gigantic steps backward in comparison Employees should not have to enter time for a module save the entry reopen the timesheet for that week enter time for yet another module save that entry rinse repeat ad nauseum How inefficient can you get The timesheet should be logical Employees should be able to select ONE TIME ONLY the appropriate module s that will always then appear on their timesheet No more hunting for modules on a ridiculous drop down m
208. w could People First Improve OVERALL_SATISFACTION Exceeded Some Expectations No improvements needed Make time entry and correcting time entries easier Better access to leave balances Exceeded Some Expectations for supervisors to view their employees balance Exceeded Some Expectations Time sheet should be easier to navigate Exceeded Some Expectations Sometime they are too nice There should be some of awareness training on how to use the system at every local Exceeded Some Expectations level Exceeded Some Expectations redo the hiring aspect very difficult to navigate for supervisors entering time i do not enter my time until the final week of a two week payperiod it is Exceeded Some Expectations confusing to locate the begining of the pay period week When entering time it would be nice if the previous week s page were given a direct link on the screen display instead of having to click on the arrow to shift the display back a week to get to where you can finally click on the week which am most often Exceeded Some Expectations entering time into The system could be a little more user friendly You have to click too many times to get to a timesheet If you aren t sure where something is you have to look in too Exceeded Some Expectations many places Cam ea in of ary tortne O OO O OOO O O Exceeded Some Expectations If the time entry screen could be changed so you don t have to scroll horizontally Exceeded Some Expectat
209. we can process their paperwork Make the system more user friendly Failed Some Expectations Train staff to meet our needs People First Customer Survey April 17 2007 Page 64 of 103 People First Customer Survey How could People First Improve OVERALL_SATISFACTION Improved training for phone reps Website needs professional review most similar types of site are much more user friendly half an hour spent on Google will show that The overall impression of People First from an end user s viewpoint is that it is Failed Some Expectations poorly conceived weakly managed and rather inept Go back to letting each agency keep its on employee s basic personnel records and Failed Some Expectations scrap this political contract Change the date area to show the weeks relevant to the pay period Install servers Allow user to enter time without having a set scheduled number of hours already in the system Have managers easily check information without opening each Failed Some Expectations employee s time up individually You could make the site more user friendly it is better than it used to be but you have a long way to go Information should be more easily changed on the time entry without having to repeatedly save it and as for the benefits all insurances should be easy to get info agout Also if you have services like income information give some user instruction in your e mail announcements so we can actually use Failed Some Exp
210. within a certain radius People First Customer Survey April 17 2007 Page 103 of 103
211. xceeded Most All Exceeded Most All Exceeded Most All Expectations Nothing Exceeded Most All Issues such as leave insurance retirement etc should have first priority and People Exceeded Most All Exceeded Most All Exceeded Most All Expectations am rarely successful the first time entering time Could it be simpler People First Customer Survey April 17 2007 Page 8 of 103 People First Customer Survey How could People First Improve OVERALL_SATISFACTION Exceeded Most All Exceeded Most All Expectations haven t had any problems yet The profile update feature tends to send listings from all over rather than a specific Exceeded Most All locale am still tweaking my preferences to determine whether it is me or the sytem Expectations parameters Exceeded Most All Exceeded Most All perhaps a explanation button to click on when something makes no sense at first The program could be more user friendly in the areas of password reset and time Exceeded Most All entry appreciate the enhancements to date but you have to go the long back to Expectations look at leave after time entry Exceeded Most All Expectations none needed at this time i see Exceeded Most All Expectations I WOULD NOT MAKE ANY CHANGES Exceeded Most All Expectations Nothing at this time Exceeded Some Expectations Great Job now Great availabity get frustrated with having to click edit and save to approve the work hours for a direct report i
212. xpectations Met Most All Expectations Although the staff was friendly the service was only average and mundane Avoid loss of forms and communicate more readily when problems are brought to Met Most All Expectations attention of People First staff Met Most All Expectations Fix issues with it being bogged down They are headed in the right direction with a vast improvement from when we first began to use their services Continue training For example from the time entry view you can not view your leave balance without Streamline the update process to fewer screens Train the Help Desk on how payroll People First Customer Survey April 17 2007 Page 85 of 103 People First Customer Survey How could People First Improve Met Most All Expectations Complete more of the manual transactions Met Most All Expectations applications should be kept for a longer period of time would like access to more of my personnel history on line When was hired the positions I ve held their job numbers promotions and dates personnel reviews Met Most All Expectations Every thing that had access to on the pink sheets that we use to receive Met Most All Expectations Easier access to a live person when the on line system isn t as helpful as needed It would be more convenient if could just put my time in without having to save every Met Most All Expectations step ie Put regular work hours annual leave and sick time in and then save M
213. xpectations and then it taking weeks to get a situation resolved in an expedient manner People First Customer Survey April 17 2007 Page 48 of 103 People First Customer Survey How could People First Improve OVERALL_SATISFACTION Be able to have more local interaction with Human Resources Let the local HR offices have more control over what is done with the systems Not have to go through a call center to someone who does not understand the Department policies and procedures Each Department is different and People First is a one size fits all Failed Some Expectations and that does not always work With a newly developed system one that is more user friendly People first is not a good system Look at Aeroplan www aeroplan com that Air Canada uses it s so nice and easy to use and clean looking Of course we re not an airline but just the sharpe clear design and the easy colors to read and look at help People first is not even nice to look at People learn diffent ways some are audio some visual some Failed Some Expectations readers writers people first does not help they need a more modern screen It took me a very long time to locate the changes on the computer to access services It can t PF is in control How do you talk with a computer would like a brief listing of direct ext then if you have a concern push 0 for PF rep How does anyone know what will work for the best outcome PF has tried but and others h
214. xpectations reps Being more carefully about our information It is scary to give our trust to a very big Met Most All Expectations company you don t know where the confidential information can go If your position or your account as a manager has not changed then the managers profile should not change Met Most All Expectations 1 allow more flexibility on the time entry Make the web site more available to use on the outside of work hours So that would mean keeping up on upgrades for computer software that most everyone with a home computer has done People first is very slow at keeping up with current Met Most All Expectations versions of software and technology Met Most All Expectations Less waiting to speak to an individual Give us the capability of entering leave when the above situation occurs without Met Most All Expectations making the leave be recorded on a different day We should be able to over ride that People First Customer Survey April 17 2007 Page 92 of 103 People First Customer Survey How could People First Improve Met Most All Expectations do not time out update an entire screen not just one line Some more people skilled people or people who at least admit they are not sure of the answer but will research it and call you back don t mind if they don t know the answer but don t give me the wrong answer just to be giving something out They could also use a mirror in front of them so that they coul
215. y so that it is not a source of added aggrevation and stress in the workplace Viewing 4 weeks at a time vs entering each week would be more beneficial the error messages and warnings when entering your time should be removed completely if you hit cancel you must re enter your time for that week this is unnecessary Another suggestion would be to have drop down menus instead of creating seperate columns Also would remove the line that indicatesd 8 hours across with 40 hours as a total this is confusing because it leads you to believe that is what you actually worked Personally i hardley ever work 8 hours a day every Failed Most All Expectations day we work nights weekends over time etc all confusing entries in people s first Failed Most All Expectations Bring it back under the State where it was better operated in the first place NEED KNOWLEDGE OF ALL CASE SCENARIOS AND NOT TRANSFER YOU Failed Most All Expectations MANY TIMES BEFORE YOU GET THE RIGHT PERSON By scrapping it Quit throwing good money after bad Admit it has been a disaster and cut your losses It s a black eye for privatization It makes a great sound bite to say that administrative functions have been centralized but the reality is that s People First has been a tremendous waste The state employees and the public are the losers Even the phrase People First sounds like something the communist Chinese would call a program Last year heard a politician on the r

Responses on How to Improve - Department of Management Services

Contents

Download Pdf Manuals

Related Search

Related Contents