CallCatcher.Personal Manual
Contents
1. Date and Time Call Duration Ports and Extensions DODI and CLI Extended Into v Name OpiLogk GP 0 Street GFP 1 City Postal Code Country Remarks From 3 19 2007 3 24 2007 From 2 00 PR 3 30 PM Call Duration 002 00 005 00 Name Optilogi Co cancel In this Extended Info tab one or more Extended Information items can be specified here and used in the search criteria Please note that searching is not case sensitive CallCatcher Personal Users Manual Page 45 VOICERECORDING COM CallCatcher Personal 10 EXTRA SETTINGS 10 1 SYSTEM ALARM SETTINGS Extra Settings System Alarm Soundcard b m Alarm Events Early Server Warnings Operational Server Events _ Space in use exceeds Operational Errors _ Non backed up Recordings deleted _ No Call Activity in the last 1 dais Backup Media Warnings _ Space in use exceeds Operational Errors Method s af Signalling Play local Alarm on operational Events Enable CLI Popup Additional facilities are provided by the CallCatcher Personal to support alarm warnings A local alarm can be generated when storage or backup capacity is exceeding pre programmed limits Operational errors or warnings are logged and can be viewed using the View Log button Page 46 CallCatcher Personal Users Manual VOICERECORDING COM CallCatcher Personal 10 2 SOUND Extra Settings System Alarm Soundcard2. Date and Time Call Duration Ports and Extensions DDI and CLI Extended Into Specify dialled Number specity Caller ID Number 090067845644 oeste e Strict Relaxed From 3 1 9 200 3 24 2007 From 2 00 Pe 3 30 PM Call Duration 002 00 005 00 ODI 090067845644 strict Name OptiLogie Dialled or received Caller ID telephone numbers can be searched on The criteria are enabled when the Specify dialled Number and Specify Caller ID Number checkboxes are checked respectively On both criteria there is a selection possible to choose either Strict or Relaxed search sensitivity Please note that the Caller ID option is available on all ISDN firmware and Digital Extension firmware with D channel signalling support some PBX models only The strict sensitivity rules for the searching number s are e Match the recorded numbers fully or e The searching number must fully fit the first N digits of the recorded numbers Page 44 CallCatcher Personal Users Manual VOICERECORDING COM CallCatcher Personal The relaxed sensitivity will treat the searching number s as a subset A match is found if the search number is found anywhere as a part of a recorded number The conditions OR and AND are used to select if one of the searching numbers must match OR condition or if both the numbers must match AND condition 9 6 7 Extended Info Criteria Ea Filter options
3. Ports and Extensions DODI and CLI Extended Into v Specify Call Duration Specific Duration Range Minimum Call Duration 00 00 HEESE Maximum Call Duration 05 00 mrmrm ss From 3 19 2007 3 24 2007 From 2 00 PR 3 30 PM Call Duration 000 00 999 59 Recordings can be filtered on the basis of duration of the call This can be done by specifying a single duration with a 10 second margin or by range Page 42 CallCatcher Personal Users Manual VOICERECORDING COM CallCatcher Personal 9 6 5 Port Criteria Ea Filter options Date and Time Call Duration Ports and Extensions ODI and CLI Extended Into v Specify Ports Specify Extension Include All Exclude all ele Calls without Recording Y Incoming Calls Outbound Calls Voice activated Calls From 319 2007 3 24 2007 From 2 00 PM 3 30 PM Call Duration 002 00 05 00 Directions Outgoing Incoming voice On all Ports Extension 272 DDI 09006 845644 strict Name OptiLogie The Ports criteria allows for Including or Excluding certain ports recording channels and to search for incoming outgoing or both types of calls Criteria also can be set for Voice activated calls Extension numbers in case of recording extensions directly can be specified as well CallCatcher Personal Users Manual Page 43 VOICERECORDING COM CallCatcher Personal 9 6 6 Dialled Number and Caller ID Criteria Ea Filter options
4. Selected SoundCard Enable CLI Popup Windows machines can have multiple sound resources a specific sound resource must be selected in case the default resource does not operate with the CallCatcher Personal server 10 2 1 Enable CLI Popup For analog telephone line applications the window CLI popup feature can be enabled that will show the CLI number and name if programmed in the phonebook upon an incoming Call As soon as the incoming call is answered the popup panel will hide automatically CallCatcher Personal Users Manual Page 47 VOICERECORDING COM CallCatcher Personal 11 STATISTICS Statistics Calls Made Today Total Amount Of Calls l Average stats b Total Global Accumulated Statistics O 4 227 Total E i Sutbound E 4 227 Inbound MO unanswered HE DO Voice Outbound INbound Unanswered TOE Statistical information provided is based upon the information in the voicerecording database This includes full recordings as well as archives voice contents that are removed but which have their header information preserved Page 48 CallCatcher Personal Users Manual CallCatcher Personal VOICERECORDING COM Statistics Total Amount Of Calls m ps TE a m a T Calls Made Todas Channels Date Period statistics Type Flease choose the type of Statistics Calls per Hour during a Day From 3 15 2007 until 3 1 772007 al J0 11 1
5. Remote settings can be accessed by putting focus on these nodes in the tree list These settings which are further grouped using tabs have various checkboxes and lists available to change individual access rights The names of these checkboxes are sufficiently explanatory and present the access rights to various parts of the CallCatcher Personal environment In addition to this a list of ports and or extensions can be specified which should be included or excluded from having access to by a specific user User Management Local Settings Allow copying voice Files Allow Playback Allow removing voice Files manually Allow modifying Extended Info Remote Log Off after minute s Flayback Recordings Setti Channel Type owes Channel Port Extension oet Enable all Channels except those shown in the List New 7 Use Encryption Page 18 CallCatcher Personal Users Manual VOICERECORDING COM CallCatcher Personal User Management Remote settings Allow copying voice Files Allow Playback Allow removing Woice Files manually iM Allow Real Time Listening Allow modifying Extended Info Real Time Listening Flayback Recordings Allow Listening Dany Listening Entering a Channel number and selecting the type Port or Extension followed by clicking on the New button will program the setting The Clear button will remove the focused entry in the li
6. 2 2 Windows Usage and Settiings ccccccccssccsssccessccessccescceeees 6 3 BOARD SETLP obsessies ea Dis ie sees iewe g d 3 1 Speech Activated Recordings cccsccccsscssssccsscccssccsssccesecs 8 3 2 Auto Starting the System sesse sesse sesse ee ee ee ee ee ee ee ee 9 4 USING THE SYSTEM cccccscscscscscsceccee 10 4 1 Ee ie GOI soenoe e desi inn asdi i i E ONENE ESEESE 10 4 1 1 Line Status Display esse see see ee ee ee ee ee ee 11 4 1 2 System Status Bar sesse sesde ER EE Ee ed 11 4 1 3 CallCatcher Personal Speed ButtONS ceeceeeeeees 12 4 1 4 Manual Record Add Notes sesse see ee ee ee 14 4 1 5 ede AE EE 15 4 2 Language SUPPONI OO N TEENETE EEES 16 5 USER MANAGEMENT ccccccscscscsccccccecee 17 5 1 Local and Remote Settings cccccsccssscsssscessccssccesscessces 18 5 1 1 FNCU OI es EE EG EG Ge EG ee ie 19 6 PROPERTIES PORT ccscscscscscscesesees 20 Gol General Settings asses dese Ee GO EGO RA N Ee 21 6 1 1 Audio CompreSSiON ees see ee ee ee ee ee ee ee ee 21 6 1 2 Connection to CO External Lines ees ee ee 21 6 1 3 Connection to ExtensiONnS esse sesse se se se se ek Ee ee ee 21 6 1 4 POUN IO RA EE 23 6 1 5 Change CDI to Inbound esse esse ee ee ee ee ee 23 6 1 6 Change CDI to Outbound esse esse see ee ee ee ee 23 6 2 Outbound SEUSS see ER AE EE RE RE see ER ee ee ei Gee 24 CallCatcher Personal Users Manual Page 1 V
7. Mode RJ 45 For Analog CO Line PBX Extension or Voice Activated Audio Port CallCatcher Personal Users Manual Page 63 VOICERECORDING COM CallCatcher Personal 20 DIGITAL USB Extension 0 4 5 Extension 0 3 6 Extension 1 Extension 1 L__ USB 1 1 USB2 0 lt gt DX 100 200 USB Digital Extension Parallel Mode RJ 45 for Digital 2 wire PBX Extensions Page 64 CallCatcher Personal Users Manual VOICERECORDING COM CallCatcher Personal 21 ISDN USB S bus Port 0 USB 1 1 USB 2 0 lt gt IS 200 USB S bus Parallel Mode RJ 45 For Basic Rate ISDN 2 CO line or Digital 4 wire S bus PBX Extension CallCatcher Personal Users Manual Page 65
8. dic R Backup C Auto assign Labels _ Eject full Drive Backup if Recording is older than fi M Hours and fi M Lavis Multiple backup target drives can be configured The sequence at which these are accessed can be programmed using the up and down arrow buttons CallCatcher Personal Users Manual Page 35 VOICERECORDING COM CallCatcher Personal The age of the recording at which is should be backed up can be specified by day and hour The moment at which backups are being made can be configured using a scheduling table as shown Scheduler Month s WeekDay st v Sunday February Monday v March v Tuesday ednesday Thursday v Friday Y Saturday 4 August September October v November December w For each backup target drive the maximum size can be specified Some presets are available under the dropdown box Medium Backup Entry Enable this Drie Orme Info amp d CCR_Backup Maximum Capacity ME 14106 space tree MB 16666 Backup Capacity Auto Detect Page 36 CallCatcher Personal Users Manual VOICERECORDING COM CallCatcher Personal 9 MONITOR The Monitor screen is used for searching and listening to recordings Please note that it is only possible to playback recordings when the system Is running Monitor Recordings Found 1001 of 1001 Tel No Name_
9. ee ee ee ee 39 9 4 Exporting and Erasing ReCOrdings cccsccccsccsssccessceesces 40 9 5 Detailed File Information cccccscccsscccsssccescccsscccssccoess 40 96 Filter OU OS waccaceccaceeccececnececececnecesenenseecevecuvceeedeeuveuecdesesexs 41 9 6 1 Date Criteria Period ees ee ee ee ee ee ee ee 41 9 6 2 Niel CG AE e veaneeweaceneueeeassaneae 41 9 6 3 Date Criteria Last n Days sesse sesse se ee ee ek Ge ee ee 42 9 6 4 Call Duration Criteria see see ee ee ee ee ee ee 42 9 6 5 POPU FIC MI sesse EE Ge EE DE 43 9 6 6 Dialled Number and Caller ID Criteria 44 9 6 7 _ Extended Info Criterja esse sees ee ee ee ee ee ee 45 10 EXTRA SETTINGS osssssssadsseesesieseesses oorsee 40 10 1 System Alarm Settings cccccsccssccsssccessccscccesscesscesscceecs 46 102 SOUNO EE EE 47 Page 2 CallCatcher Personal Users Manual VOICERECORDING COM CallCatcher Personal 10 2 1 Enable CLI Popul esse ee ee ee ee ee ee ee ee ee 47 EE VR EE OE se 48 Pe d d EE 50 12 1 Network Connection SIatUS ss Ge Go 51 Te CALI 4 EE renee EEE NENE iE 52 r LOZI e ee 52 14 CALLPLAY R eenei esse sedes E de 54 14 1 Saving Recordings Locally cccssccssscsssccssccssscessccsscceecs 55 H2 H R N EN ERE 55 14 3 Language support sescecesesescesecocoeseccccecoccecseseccesesesoesesocoeo 56 14 4 Local backup Files siese esse esse ee see ee ee ee ee ee ee ee ee 56 14o Eiiended OF AO esse ss ROGER ER Gee ee
10. following PCI board USB box models 15 1 ANALOG PCI e A 1OO PCI 1 channel Analog Voltage Detect Parallel mode 15 2 DIGITAL amp ISDN PCI e DX 100 200 PCI 1 2 channel Digital e S 200 PCI 1 port So bus ISDN 2 2 channels 15 3 ANALOG USB e A 100 USB 1 channel Analog Voltage Detect Parallel mode 15 4 DIGITAL amp ISDN USB e DX 100 200 USB 1 2 channel Digital e S 200 USB 1 port So bus ISDN 2 2 channels CallCatcher Personal Users Manual Page 59 VOICERECORDING COM CallCatcher Personal 16 ANALOG PCI Channel 0 4 5 Channel 0 A 100 PCI High impedance Voltage Detect Parallel Mode RJ 45 For Analog CO Line PBX Extension or Voice Activated Audio Port Page 60 CallCatcher Personal Users Manual VOICERECORDING COM CallCatcher Personal 17 DIGITAL PCI Extension 0 4 5 Extension 0 3 6 Extension 1 Extension 1 L DX 100 200 PCI Digital Extension Parallel Mode RJ 45 for Digital 2 wire PBX Extensions CallCatcher Personal Users Manual Page 61 VOICERECORDING COM CallCatcher Personal 18 ISDN PCI S bus Port 0 IS 200 PCI S bus Parallel Mode RJ 45 For Basic Rate ISDN 2 CO line or Digital 4 wire S bus PBX Extension Page 62 CallCatcher Personal Users Manual VOICERECORDING COM CallCatcher Personal 19 ANALOG USB Channel 0 4 5 Channel 0 USB 1 1 USB 2 0 lt gt A 100 USB High impedance Voltage Detect Parallel
11. not all PBX types of Digital Extension firmware will support this feature start Recording after a Connect CallCatcher Personal Users Manual Page 27 VOICERECORDING COM CallCatcher Personal 6 4 VOICE SETTINGS Port Settings Voice settings Port 001 oe f Inbound EE EE Minimum Recording Time 5 second s Maximum Recording Time 60 Minutes 2 Port 002 4 Port 003 Port 004 Always keep Call Information Details Include extra info from Phonebook Copy Settings Ta Other Forts 6 4 1 Min Max Recording Time When enabled it is possible to enter the Minimum Recording Time duration in seconds for which a call must have lasted before the recording is actually saved Please note that the recording itself is started immediately and not delayed The Maximum Recording Time limit in minutes will put a maximum limit to the recording time If a negative value is entered like 60 it will record forever but will create segmented recordings with a length of 60 minutes each 6 4 2 Keep Call Information Details When checked incomplete calls like Busy No Answer wrong incomplete Dialled Number and recordings that are too short voice file not being created will get a header only file that contains Call Information Details only and no voicerecording Always keep Call Infornatian Details Page 28 CallCatcher Personal Users Manual VOICERECORDING COM CallCatcher Personal 6 4 3 Pho
12. not reached the dialled number has not enough digits the recording which has started will be rejected afterwards Page 24 CallCatcher Personal Users Manual VOICERECORDING COM CallCatcher Personal 6 2 3 Keep Call Information Details When checked incomplete calls like Busy No Answer wrong incomplete Dialled Number and recordings that are too short voice file not being created will get a header only file that contains Call Information Details only and no voicerecording Always keep Call Information Details 6 2 4 Phonebook Data inclusion This checkbox will attach data from the Phonebook to the voicerecording file This data can contain descriptive information in relation to the dialled telephone number DDI or the received Caller Line ldentification CLI number Include extra into from Phonebook 6 2 5 Start Recording after a Connect When checked a recording will be started only after the far end has answered the call Please note that not all PBX types of Digital Extension firmware will support this feature start Recording after a Connect CallCatcher Personal Users Manual Page 25 VOICERECORDING COM CallCatcher Personal 6 3 INBOUND SETTINGS Port Settings settings for Inbound Calls J Port 001 Enabled v e bound eee Minimum Recording Time 5 second s Maximum Recording Time 60 Minutes Por 002 2 l E Fort 003 Port 004 Always keep Call Information Details Include extra info
13. to be used PCI boards must be installed by doing a first This will auto detect OptiLogix PCI cards A list of available cards will be displayed of which the appropriate one can be selected CallCatcher Personal Users Manual Page 7 VOICERECORDING COM CallCatcher Personal The detected hardware bus and slot number of the PCI card will be displayed in the PCI Bus Slot pop up box Fil USB Unit Madel Le Die D USB USB Unit USB c program files ccr_personalfirmware uni_analog twa In the above PCI USB Unit panel the yellow browse button selects the downloadable firmware file for the board which is to be downloaded during the start up phase of the CallCatcher Personal A firmware file must be selected Consult the latest release notes and use the most recent software and firmware versions to achieve a successful installation or update of the product Parameters La Parameters loaded 0 0 0 In the above Parameters panel the yellow browse button selects which optional parameter file is to be used in conjunction with the specified board The Edit button will open a parameter editor panel for advanced hardware related settings and will create a parameter file automatically Using the Reload button a parameter file can be loaded during run time The Clear button will clear the parameter file path 3 1 SPEECH ACTIVATED RECORDINGS Configurations using analog speech and silence detection for s
14. 006 lt Outbound 0356948591 06 07 2006 Inbound 596634999 0670772006 Inbound 435629222 06 07 2006 Outbound 0548656863 lt m ooo L AutoPlay Extended Information Planning to order a voice recording system MR W AutoFiefresh ame ity Postal Code Search criteria Show All Connected 3 19 2007 15 47 Recordings Found 4227 of 4227 The CallPlayer is a client application that is used for searching and listening to recordings These can be remote recordings located on the CallCatcher Personal server locally saved recordings or backups Functionally it is almost identical to the Monitor screen in the CallCatcher Personal server Please refer to chapter 9 for more information on the searching facilities Page 54 CallCatcher Personal Users Manual VOICERECORDING COM CallCatcher Personal 14 1 SAVING RECORDINGS LOCALLY Recordings can be saved on the local client machine using the save button This is very useful for important recordings that should not be left on the CallCatcher Personal server where these might be archived and deleted after some time These saved recordings will be kept on the local client machine and will be marked as such in the recordings list Multiple recordings can be saved or exported to wav or MP3 at the same time Refer to the Drag amp Drop section regarding filename conventions 14 2 LOGIN Select Server IP address LallCatcher 142
15. 1 2 l 4 2 G T A q Single Day 11 12 13 14 15 16 Period 16 aD el l gg Ed Show results within period 25 eh 27 20 29 30 Last n Days show results outside period From 14 00 From 3 19 2007 3242007 From 2 00 PM 3 30 Fil Cancel 9 6 1 Date Criteria Period The Date amp Time tab has a Specify Date checkbox which will include the date into the search criteria The same is true for Specify Time which will include the time selection into the search criteria The date criteria allows for selecting a Single Day or a Period or the Last n days The calendars allow an easy way of picking a day month and year By double clicking the text presenting the month the month can be changed and by clicking on the year value the year can then be changed using a spin button 9 6 2 Time Criteria The time criteria allows for selecting a time period in 15 minutes increments within or outside the recordings should be found CallCatcher Personal Users Manual Page 41 VOICERECORDING COM CallCatcher Personal 9 6 3 Date Criteria Last n Days The Number of Days selection allows for searching back to the last 90 days If a longer period is required to search back TEE for please select the Period radio 1 since yesterday button Number of Days 0 since today hd 2 3 d 5 G 7 9 6 4 Call Duration Criteria Ea Filter options Date and Time Call Duration
16. 166 0100 192 168 0 1 00 Preset CallCatcher view Local Files ark select language here View server Files only Login to the CallCatcher Personal server is described in more detail in the CallLive section chapter 14 of this manual When a password is not programmed in the Server Preset panel you will be prompted to enter your password during login CallCatcher Personal Users Manual Page 55 VOICERECORDING COM CallCatcher Personal 14 3 LANGUAGE SUPPORT Support for multiple languages is available and can be selected in the panel shown below Languages can be created and added See the Ing files in the Program Files CallPlayer directory Use an existing language rename it use a Ing extension and modify it to suit your new language Select Language Languages Found 3 14 4 LOCAL BACKUP FILES To operate CallPlayer in a local playback mode for reading backups enable the View Local Files only checkbox In this mode only local backup files will be shown Login to the server is required to playback recordings 14 5 EXTENDED INFORMATION Any changes made to for example Extended information fields by other clients or changes in the server database are automatically updated at all other CallPlayer clients on the network Page 56 CallCatcher Personal Users Manual VOICERECORDING COM CallCatcher Personal 14 6 DRAG amp DROP From the main screen a single recording can be selected with the left mous
17. 42 is 14 15 16 i ia via A A 22 23 5 E 7 5 4 Page 49 CallCatcher Personal Users Manual VOICERECORDING COM CallCatcher Personal 12 CLIENTS The CallCatcher Personal supports real time monitoring of live conversations over the corporate LAN using streaming techniques With a minimum of processor overhead and network traffic crystal clear voice can be delivered to any desktop computer with Windows compatible sound card that is connected to the corporate LAN or WAN including the Internet Besides real time monitoring also stored and archived recordings can be played and managed over the corporate LAN The same high level of security is offered as with local access to the CallCatcher Personal server application and its encrypted recordings The streaming packets travelling over the corporate LAN are heavily encrypted as well Only CallLive Real Time Monitoring clients and CallPlayer remote and local playback clients with sufficient monitoring rights can login from their workstation onto the CallCatcher Personal server Note the use of remote clients like CallLive and CallPlayer is an option for which IP licence credits must be seperately purchased T Page 50 CallCatcher Personal Users Manual VOICERECORDING COM CallCatcher Personal 12 1 NETWORK CONNECTION STATUS Network Settings v Enable IP address TCR IR Remote Clients IP address 142 766 0100 Administrator CallFlayer Elapsed Time si
18. ED INFORMATION The Extended Information window will show information from the Phonebook if there is an accurate match available with the dialled DDI number or received CLI number This information can be modified and remarks can be added to it Click on Save to update write this information into the header of the recording Page 38 CallCatcher Personal Users Manual VOICERECORDING COM CallCatcher Personal 9 3 PLAYING VOICERECORDINGS gt nn m MA EE gt 000 00 By using the Play Pause and Stop buttons together with the slide bar which shows the total duration of the recording as well it is possible to scan for voice fragments within a recording very quickly If the AutoPlay checkbox is checked then during scrolling of the recordings list the recording that has received focus will be played automatically The volume slider bar will adjust the playback audio level between 0 and 100 Note As soon as an item in the list of recordings is clicked or when extended info is added modified on a focussed item the list will not be refreshed anymore with new recordings and the background color of the recordings list will change to indicate this This in order to prevent the list from being updated while listening and looking for existing recordings Clicking the AutoRefresh List checkbox the list will return from its frozen state CallCatcher Personal Users Manual Page 39 VOICERECORDING COM CallCatc
19. ENERAL SETTINGS 6 1 1 Audio Compression The Audio Compression property allows to select a proprietary 36 kbit s compression mode that gives almost the same high 64 kbit s quality at about half the file size 6 1 2 Connection to CO External Lines In most situations the interface that is connected to CO lines will have support for analog line signalling or Digital ISDN 2 ISDN 30 type of signalling The System Signalling radio button is then to be selected start Recording using system signalling Voce Actration requires System Signalling or Voice Activation This setting must be set before starting the system Always check the firmware release notes to see which firmware 6 1 3 Connection to Extensions Ports can be connected to internal extensions as well Some important considerations are to be taken into account e A CallCatcher Personal port is connected to the telephone handset just like it is connected to an analog CO line The handset should be of an analog type in which case there are two possibilities The telephone handset is a standard POTS device with support for a high voltage ringing signal in which case the line current activation option is to be selected and where a differentiation can be made between incoming and outgoing calls CallCatcher Personal Users Manual Page 21 VOICERECORDING COM CallCatcher Personal The telephone handset is a non standard device usually 4 wi
20. It is possible to have recordings older than a certain number of days to be removed automatically When a recording is removed its archive header is kept and the voice contents the actual voicerecording is deleted Archives remain visible in the CallCatcher Personal recording database and can be removed automatically as well after a number of days Maintenance Ho automatic Deletion of oldest Recordings Remove Recordings alder than 60 Days v Remove Archives older than 30 Days Schedule maintenance at moo The checkbox No automatic Deletion of oldest Recordings when enabled will prevent old recordings from being removed when the storage Capacity is exceeded This means that new recordings will not be created CallCatcher Personal will stop writing recordings to disk Recordings older than N days can be automatically deleted Only the voice content itself will be deleted but the header archive will NOT be deleted and will stay visible in the list of recordings Archives header without voice content older than X days can be deleted as well In this case the complete file will be removed from the system Warning Files that are deleted cannot be recovered anymore The CallCatcher Personal will do an automatic maintenance check on a daily basis during which the system is checked for missing files empty directories and recordings archives to be removed CallCatcher Personal Users Manual Page 33 VOICERECO
21. OICERECORDING COM CallCatcher Personal 6 2 1 Min Max Recording Time ees sesse see ee ee ee 24 6 2 2 Dialled Number Threshold oaeen 24 6 2 3 Keep Call Information Details esse see see ee ee 25 6 2 4 Phonebook Data inclusion esse esse ee ee ee ee 25 6 2 5 Start Recording after a CONNECE ees sees ee ee ee 25 6 3 Inbound Settings cscccscccessccssccescccscccesscssccesccscceecces 26 6 3 1 Min Max Recording Time esse sees see ee ee ee 26 6 3 2 Keep Call Information Details esse see see ee ee 26 6 3 3 Phonebook Data inclusion ees ee ee ee ee ee 27 6 3 4 Start Recording after a Connect esse see sees ee econ 27 64 VOICE SGlS Se EE ER AAEE ee ee 28 6 4 1 Min Max Recording Time ees sesse see ee ee ee 28 6 4 2 Keep Call Information Details esse see see ee ee 28 6 4 3 Phonebook Data Inclusion esse see ee ee ee ee 29 7 PHONEBOOK ENTRY ccccscscsscccssceces DU 7 1 Entering Phonebook Data ccccsccsssccsssccssccesscesscoeecs 31 7 2 Importing External Data sasies di EO AO OE AG 31 8 HARDDISK MANAGEMENT ceecceeee I2 8 1 Remove Recordings Automatically cccssccssscsssccessees 33 D2 BACK UD sees RE GE GE Ge ee ee 34 8 2 1 Diekie el NOS GE EE ER ER GER ee EE 35 9 MONITOR sesse ses os es e 7 N EN OE AERA 38 9 2 Extended Information ccccccsssccssscsssscccscsccsssccscsoescsoess 38 9 3 Playing Voicerecordings sesse esse sesse ee ee GE
22. RDING COM CallCatcher Personal 8 2 BACKUP The creation of automatic backups is supported by CallCatcher Enables ettings Personal and can be configured tor EN ie various types of backup media time schedules and multiple Capacity MB backup targets Backup When a voicerecording file is being backed up it will be stored unaltered on the target drive all backup media should be configured to be accessible as a logical drive On the source drive the recording will be deleted and only the header archive will be preserved This modified header contains all original header data and some new data regarding the backup process that was applied to the original recording date of backup and name of the backup medium In this way archives will appear as true recordings to the system while having a fraction of the total storage size of the original recording The name of the backup medium enables an easy way of finding the right backup tape The CallPlayer client program can then be used on the tape for local audio playback and searching These archives information headers without audio recording can be deleted automatically by the CallCatcher Personal In this case they will be removed from the CallCatcher Personal recording database as well Page 34 CallCatcher Personal Users Manual VOICERECORDING COM CallCatcher Personal 8 2 1 Backup Settings Backup Settings Enable Backup Facility Enabled Size MB 30051
23. RECORDIN VOIC G E THE R PECTRU M OF VOI CE COM CallCatcher Personal Users Manual Monitor Recordings Found 1001 of 1001 06 07 2006 06 07 2006 06 07 2006 06 07 2006 06 07 2006 06 07 2006 06 07 2006 14 13 000 05 14 12 001 24 14 11 001 51 14 10 005 50 14 09 001 05 14 14 Ed Filter options 04 02 04 01 07 Flags Date Time Length Port Extension Direction Tel No Name 651179947 0788448774 793638111 0164211543 Inbound Outbound Inbound Outbound Inbound Remarks s L gt Lu Le Extended Information vi Specify Date City Postal Code Search Criteria Single Day Period D Lastn Days From 3 19 2007 37 Version 2 42 UK Date Date and Time Call Duration Ports and Extensions DDI and CLI Extended Info Begin End K March 2007 1 2 3 4 5 6 7 8 9 10 13 14 15 16 17 A CallCatcher Personal Edition Settings Options Help Sun Mon Tue Wed Thu Fri Sat Specify Time From 14 00 Until ERENS 7 MERE i ot Nee Channel Status Inbound Outbound Total HDD Capacity used SackupCapactyused Firmware Unik 1 2 33 November 2007 Reference CCR PERSONAL UK242 100 Recordings 10 today 2 Ed This is an example of manual inbound recording iv NOTICE I
24. Remarks 06 07 2006 000 05 Inbound 65117994 067 0772006 001 24 Outbound 0788448774 067 0772006 001 51 Inbound 793638111 067 0772006 005 50 Outbound 0164211543 0670772006 001 05 Inbound 067 0772006 000 19 Inbound 546656663 06 07 2006 003 19 Inbound 793435030 gt 00 00 H IE Extended Information Flayback Save AutoRetresh EER AutoPlay City Lookup Postal Code Search Criteria The upper list shows all recordings available which have matched the search criteria These criteria can be adapted in the Filter options screen which is accessed by the Criteria button The search criteria that can be applied are made visible in verbose form in the lower Search Criteria status window The recordings that have matched the criteria can be sorted on every column item by clicking on the preferred columns heading By pressing the Show All button all recordings available regardless of any search criteria will be displayed CallCatcher Personal Users Manual Page 37 VOICERECORDING COM CallCatcher Personal 9 1 FLAGS The Flags column in the recordings list can show the following attributes e A Recording is archived by the maintenance process voice content is removed but header is preserved e B Recording is backed up by the backup process Recording and header are still available and unmodified e V Recording contains a reference to an associated screen capture video file 9 2 EXTEND
25. al Users Manual VOICERECORDING COM CallCatcher Personal Select a preset and click on Close to activate this preset New presets can be created using the Add button Adding or editing a preset will make the following screen appear Server Preset Login Mame Preset Demo User Name Administrator Properties Server Remote Host 192 168 0 100 Password reer Remote Fort B777 R Confirm BEERS ESE ESE ERGE ES ok The Server Preset panel must contain the same User Name and Password as the user would have on the CallCatcher Personal server in order to be able to login Using the connect button this client application can login in a secured way and enables a highly secured and encrypted transmission of voice packets over the LAN The CallCatcher Personal port to be monitored as well as the audio gain can be adjusted on the fly Using the Set button a description can be attached to a specific port number and therefore enabling an easy way of searching for a specific port to listen to in real time Note make sure the machine is connected to the local LAN to allow CallCatcher Personal remote client software login CallCatcher Personal Users Manual Page 53 VOICERECORDING COM CallCatcher Personal 14 CALL PLAYER A CallPlayer ama Miele Lele lle mr Extension Direction Tel No Name Remarks 0670772006 Outbound 0118491460 0670772006 Outbound 0341568080 0670772006 Inbound 263116010 0670772
26. ard TCP IP network protocol installed High speed USB 1 1 or 2 0 interface USB versions only 5 Volts compatible standard PCI slot s PCI versions only Windows compatible sound card 1 1 3 Recommendations A backup facility like a DVD writer to make periodical backups of the recordings made earlier using the build in backup facilities Backup drives or LAN backup directories should be mapped as logical drives that can be accessed by the CallCatcher Personal server CallCatcher Personal Users Manual Page 5 VOICERECORDING COM CallCatcher Personal 2 INSTALLATION 2 1 PREPARATION Before powering up the system always check whether the proper mains voltage is set It should be installed in a safe and preferably air conditioned server PBX room or in an office environment Like standard systems you need to connect the display keyboard mouse network and all other necessary peripherals first before starting up the system Your systems administrator is responsible for managing the user settings and network access rights to every user on the connected LAN This should be done on network system and application level before usage 2 2 WINDOWS USAGE AND SETTINGS Although the CallCatcher Personal system uses its system resources efficiently the use of other third party software that is CPU harddisk network or Operating System intensive might affect its performance and behaviour Most of the default Windows settings a
27. arddisk cannot be written to Please check your CallCatcher Personal configuration settings when all line state indicators remain dark coloured 4 1 2 System Status Bar The status bar shows the current status of the system Running Firmware Unit 1 2 20 Recordings 150252 today 0 When the system is started and the firmware is downloaded it will show the firmware release levels of each PCI board or USB box installed Also the total amount of recordings available is shown CallCatcher Personal Users Manual Page 11 VOICERECORDING COM 4 1 3 CallCatcher Personal Speed Buttons L Page 12 The CallCatcher Personal is started using this button or it will start automatically when configured to do so see Board Setup This button will enable authorized users to close the program Unauthorized users will not be able to terminate the program The information button will display the systems application software release level as well as the name of the current user This will enable any user to logout while keeping the system running It is then required to login again to get access to the System This button will make the manual record add notes panel appear and will hide the main screen at the same time Set system port properties on a per port basis or set all ports at once Access to User and Security Management Phonebook Entry access button Harddisk Management and Backup settings Ca
28. e button and dragged amp dropped onto the Windows desktop or for example into your contacts field in Outlook Drag amp Drop Name of File se original Filename se name and original Filename Ise date and original Filename Use name and date Audio compression You can configure in which audio format the recording is to be converted into during the Drag amp Drop operation How the filename will be composed can be selected as well When using the Save Export facility and multiple recordings are selected using the shift or ctrl key these Drag amp Drop settings will be used for generating the filenames Recordings that are located on the CallCatcher Personal must be streamed over the network and converted into your specified format This will be done automatically during Drag amp Drop and Save Export operations Please take into account that this might take some time in case large recordings are to be processed CallCatcher Personal Users Manual Page 57 VOICERECORDING COM CallCatcher Personal 14 7 SELECTING A SOUND RESOURCE As a Windows machine can have multiple sound resources a H specific sound resource must be selected in case the default resource does not operate with CallPlayer Number of Sound cards 1 Select Sound card Page 58 CallCatcher Personal Users Manual VOICERECORDING COM CallCatcher Personal 15 WIRING DIAGRAMS Wiring diagrams are provided for the
29. ee ee 56 TAG Dre Se DTO EE rerE FIERE Pr ErP e ENNE EEE 57 14 7 Selecting a Sound resourCe essesseesssossessesseoseosseosooseoeeoes 58 15 WIRING DIAGRAMS cccscsscscscscecees 59 1 d Amos PEL ees EG SE E ee ee Ee Ge ee 59 1 2 DOS DDN PEL sesse GE GE GE OE GE GE 59 1 3 Anaoa USB EE EESE 59 Toe DORSON USD ooren AAAA AR 59 16 ANALOG PEL errre EOE 60 17 DIGIEAL PC hipesescccievevaccoseecsn sce eien oe se oe eed 61 15 DON ie BE N N 62 19 ANALOG USB wesssesevesscevsccscccevenssescessssaceses 63 20 DIGIHAL US Bcc caseensccccesevccavscuswecwssecseasceseess 64 21 MOULIN USD icecesereaceusesnscerevcresssuavevevacsssescseeses 65 CallCatcher Personal Users Manual Page 3 VOICERECORDING COM CallCatcher Personal 1 INTRODUCTION 1 1 PRODUCT DESCRIPTION CallCatcher Personal Edition is an advanced small channel count entry level Win 2000 Win XP Win 2003 and Windows Vista Call Monitoring Recording and Logging system The CallCatcher Personal system monitors internal PBX lines or external CO lines in a transparent and non intrusive way This means that external callers or users of internal extensions cannot hear or notice that their call is being monitored CallCatcher Personal monitors each line to which it is connected to in such a way that the line itself is not affected at all Only registered users will be able to access start or stop monitor or playback calls manage the recordings or add extra informatio
30. elow This panel can be accessed through the main menu option Settings Available Languages Languages can be created and added See the Ing files in the Program Files CCR Personal directory Use an existing language rename it use a Ing extension and modify it to suit your new language CallCatcher Personal Languages Found 3 Page 16 CallCatcher Personal Users Manual VOICERECORDING COM CallCatcher Personal 5 USER MANAGEMENT An unlimited amount of users each with their associated access rights can be created here User Management M General Settings User Name User Password eaea kakaa Confirm Password EE Activate this Account Allow changes in Board setup Allow changes in Port setup Allow changes in Phonebook Allow changes in Harddisk Management Allow changes in Extra Settings Allow changes in User Management Allow shutdown of this Program Z Use Encryption Using the New and Remove buttons users can be created or removed When the focus is on the User Name in the tree list the right side of the view will show the global settings for editing Click the Save button to confirm the changes made Note make sure the machine is connected to the local LAN to allow CallCatcher Personal remote client software login CallCatcher Personal Users Manual Page 17 VOICERECORDING COM CallCatcher Personal 5 1 LOCAL AND REMOTE SETTINGS The Local settings and the
31. from Phonebook start Recording after a Connect Copy Settings Ta Other Forts 6 3 1 Min Max Recording Time When enabled it is possible to enter the Minimum Recording Time duration in seconds for which a call must have lasted before the recording is actually saved Please note that the recording itself is started immediately and not delayed The Maximum Recording Time limit in minutes will put a maximum limit to the recording time If a negative value is entered like 60 it will record forever but will create segmented recordings with a length of 60 minutes each 6 3 2 Keep Call Information Details When checked incomplete calls like Busy No Answer wrong incomplete Dialled Number and recordings that are too short voice file not being created will get a header only file that contains Call Information Details only and no voicerecording Always keep Call Information Details Page 26 CallCatcher Personal Users Manual VOICERECORDING COM CallCatcher Personal 6 3 3 Phonebook Data inclusion This checkbox will attach data from the Phonebook to the voicerecording file This data can contain descriptive information in relation to the dialled telephone number DDI or the received Caller Line ldentification CLI number Include extra into from Phonebook 6 3 4 Start Recording after a Connect When checked a recording will be started only after the incoming call has been answered Please note that
32. fter installation of the CallCatcher Personal and Windows Operating System will be sufficient for normal usage In case network functionality is required please consult your systems administrator to configure the system properly on the Windows Operating System level Do not run a virus scanner while the CallCatcher Personal system is recording as it can affect harddisk performance as well as causing unpredictable behaviour As a Safety precaution also make sure that file sharing is NOT enabled for any directory on your CallCatcher Personal server Page 6 CallCatcher Personal Users Manual VOICERECORDING COM CallCatcher Personal 3 BOARD SETUP Up to two Analog Digital Extension ISDN 2 Voicerecording PCI board s or USB unit s can be installed within a single CallCatcher Personal configuration Board Setup Unite gt Unit e Enable Unit Pol USB Unit Madel L De U2 USB USB Unit USB 1 M cpraqram tiles ccr_personalfirnweare uni_analog twea Parameters Parameters loaded 0 0 0 stop voice Triggered Recordings after b second s af silence Manual Start Activity Interval 0 disabled Min Fil Scan Hardware Logging In the Board Setup window each tab selection 1 and 2 has the following properties for each of the two Enable Unit checkbox this has to be checked to activate the selected board The Model dropdown listbox specifies which type of Voice Recording board or USB box is
33. her Personal 9 4 EXPORTING AND ERASING RECORDINGS The list of recordings can be written to file for printing or archiving with the Save to File button To the right of this button there is a button that will allow saving an audio recording in its native encrypted format including header data or to export it in a standard unencrypted wav audio format The single and multiple Erase buttons are enabled ic only when the safety checkbox to the right of these buttons is checked When enabled either a group of recordings the recordings which have received focus or all recordings that match the search criteria are permanently erased After the erasing operation the checkbox is cleared for safety reasons 9 5 DETAILED FILE INFORMATION By double clicking on a recording in the list detailed information will be shown in the form of a tree list with both generic and file specific information regarding the type of audio compression file size etc Call Details Call Details Fort 4 Direction Outbound Duration 0001 42 Connectin 13 2 Seconds laar in 115 4 Seconds Extension DOI 0356990262 CIT RA1R74AA1 Page 40 CallCatcher Personal Users Manual VOICERECORDING COM CallCatcher Personal 9 6 FILTER OPTIONS Ea Filter options Date and Time Call Duration Ports and Extensions DODI and CLI Extended Into Specify Date Begin End v Specify Time 4 March 2007 Ea Sun Mon Tue ved Thu Fri Sat
34. in progress These notes will be added to the Remarks field Please note that adding notes is possible during recordings that are manually initiated and recordings that are made automatically So it is available regardless of the fact if Manual Control is enabled Note the channel that is controlled by this panel must be selected first by right clicking the appropriate status bar on the main screen In case manual recording is required recordings will then not be started stopped automatically erdie Een please enable it first by right clicking Enable Manual Control Channel Status Outbound Inbound Total HDD Lapa Ready w Enable Manual Contral Page 14 CallCatcher Personal Users Manual VOICERECORDING COM CallCatcher Personal 4 1 5 About panel The About panel is programmable and can display dealer distributor specific information Internet htp Aar vOIcErecordind cam Email supportevoicerecording corm Current User User Version LICEMEE TEE FULL Using the Register button a time limited license or a full license key code can be entered By default a 60 day license is active after installing the CallCatcher Personal software Click on Version for the full version number 1 ETO PT sd CallCatcher Personal Users Manual Page 15 VOICERECORDING COM CallCatcher Personal 4 2 LANGUAGE SUPPORT Support for multiple languages is available and can be selected in the panel shown b
35. issued that you are required to modify the user management settings At this stage you have unrestricted access to the system Refer to the User Management chapter Note The system uses UTC time Universal Time Coordinated to create date time named directories for recording storage 4 1 MAIN SCREEN The main screen shows the status of all installed ports channels Non available channels are greyed out Ed CallCatcher Personal Edition Settings Options Help Channel Status Inbound Outbound L Total HDD Capacity used EEN Backup Capacityused lt lt Running Firmware Unit 1 2 33 Recordings 10 hoday 2 Page 10 CallCatcher Personal Users Manual VOICERECORDING COM CallCatcher Personal 4 1 1 Line Status Display The main screen shows the systems activity status Change of line status is shown as follows Idle state no recording is made L Idle state no recording is made Voice Activated mode E Recording of an Outgoing call EE Recording of an Incoming call ET Recording of a Voice Activated call J Channel not available mad Channel available but disabled Please note that a dark coloured status like dark Blue or dark Red shows that an outbound or inbound call is detected but that recording has not been started This either means that the detected call is not yet in a Connect state or it means for example that ports have been disabled or that the h
36. llCatcher Personal Users Manual CallCatcher Personal VOICERECORDING COM CallCatcher Personal Click here to search for and listen to recordings Status overview of remote Network Clients that are logged in to the CallCatcher Personal server Alarm and Sound card settings CallCatcher Personal Users Manual Page 13 VOICERECORDING COM CallCatcher Personal 4 1 4 Manual Record Add Notes A special feature is available for those users that employ the CallCatcher Personal on their desk to control their own recordings manually or to add notes to recordings in progress When the Manual Record button is clicked on the main screen the below small control panel will appear X Y position on the desktop is remembered Please move this panel to a position on the right side of your screen Ties By clicking on th lt BUL Ed button the panel will This is an example of expand manual inbound recording The checkbox when checked will make the background color red to indicate that a manual initiated recording by clicking on the green button will be started as an inbound call Otherwise the recording will be started as an outbound call blue background During recording the green button yellow in case of voice activated recordings will change color to indicate that recording is in progress Clicking this button once more will stop the recording When this panel is expanded it is possible to add notes while the recording is
37. mments CallCatcher Personal Users Manual Page 31 VOICERECORDING COM CallCatcher Personal 8 HARDDISK MANAGEMENT A Harddisk Management Drive Capacity Backup Drive 1 Enabled v Broz N ee settings HAS Drives in Use S ESET EER Capacity MB 30051 Maintenance Ho automatic Deletion of oldest Recordings Remove Recordings older than 60 Days v Remove Archives older than 30 Days Schedule maintenance at The physical disk must be assigned a directory path in which the voicerecordings are stored The current used disk space of the harddisk is shown by a red coloured bar graph Typically the manual slider must be set in such a way that it does not fall within the red area of the bar graph For the harddisk the maximum allowable storage space percentage of the disk size and the directory path in which every individual recording will be stored must be specified In case the harddisk reaches its maximum capacity then the oldest files will be erased automatically to create room for new recordings Before being erased completely header voice content or only the voice content itself the files can be automatically backed up by the CallCatcher Personal The backup drive must be a logical drive and can physically reside on the local machine or on a machine on the Local Area Network LAN Page 32 CallCatcher Personal Users Manual VOICERECORDING COM CallCatcher Personal 8 1 REMOVE RECORDINGS AUTOMATICALLY
38. n to the recorded phone calls 1 1 1 Features CallCatcher Personal offers many advanced features combined with an intuitive user interface Some of the outstanding features are Capacity from 1 up to 4 ports in a single PC notebook Analog Extension Analog CO Line Digital Extension and Basic Rate ISDN So bus versions Superior voicerecording quality at 64kb s and 36kb s Integrated phonebook to provide detailed caller information Advanced user and security management Ultra secure encrypted recordings Extensive searching capabilities Extra text like remarks or notes can be added to every recording Optional live monitoring and playback CallPlayer over the LAN Integrated scheduled backup facilities Export facility for wav files CallPlayer remote client supports wav and MP3 Drag amp Drop for integration with for example Outlook VV VVVVV VV VV Page 4 CallCatcher Personal Users Manual VOICERECORDING COM CallCatcher Personal 1 1 2 Minimum System requirements Win 2000 Win XP Win 2003 or Windows Vista Pentium 3 based PC notebook with a minimum of 512 MByte RAM and 500MHz CPU This figure is based on a maximum of 100 000 recordings in the database The amount of internal RAM memory must be sufficient to handle a large amount of recordings For each additional 100 000 recordings expected it is recommended to add a minimum of 128 MByte RAM to the total internal RAM count LAN network interface c
39. nce Login N ot 30 IF Licence Credits in use The Network status window shows which clients are currently logged IN Clients that are logged in are shown in the list with their IP address User name Type of Service and the amount of required IP licence credits As the CallCatcher Personal server has default no IP license credits available it is required to purchase IP license credits in order to be able to use remote clients There is a limit to the number of clients that can be logged in at the same time This depends on the total amount of IP credits available and the total accumulated amount of IP credits required by the various client applications By focussing on an IP client in the list and clicking the right mouse button that client can be forced to disconnect CallCatcher Personal Users Manual Page 51 VOICERECORDING COM CallCatcher Personal 13 CALL LIVE M Calllive streaming udio is Sy Set 0m bem Connected 03 19 2007 15 25 Streaming started This CallLive client application enables to listen on a remote client machine with a Windows compatible sound card to live conversations on selected CallCatcher Personal ports channels 13 1 LOGIN Using this configuration button a specific CallCatcher Personal ca server to login to can be selected from a user defined list of servers Select Server IP address 1952 168 0 100 192 766 0700 Preset Demo Page 52 CallCatcher Person
40. nebook Data Inclusion arcing EE EE This checkbox will attach data from the oues era ma AM Phonebook to the voicerecording file This data can contain descriptive information in relation to the dialled telephone number DDI or the received Caller Line ldentification CLI number CallCatcher Personal Users Manual Page 29 VOICERECORDING COM CallCatcher Personal 7 PHONEBOOK ENTRY This view shows a list of all Phonebook entries available in the systems database Adding editing removing as well as importing a CSV Comma Separated Value file are supported Phonebook OS00 OptiLogi GptiLogis Voice Recording Ci Joop Geesinkweg 999 Amsterdam Postal Code Count 1096 Az THE NE THERLANDS Comments Manufacturer of advanced Voice Recording systems Page 30 CallCatcher Personal Users Manual VOICERECORDING COM CallCatcher Personal 7 1 ENTERING PHONEBOOK DATA Telephone number Name Street City ZIP code Country and Comments can be stored This call specific information will be displayed in the Monitor screen when a recorded dialled number or Caller ID number matches the Telephone Number field 7 2 IMPORTING EXTERNAL DATA An external data file with a list of Phonebook entries can be imported using the Import button The format of the data file is in CSV format that has all seven data fields separated by six commas as shown below TelINo Name Street City ZiIPcode Country Co
41. nformation contained in this document is believed to be accurate and reliable However due to ongoing product improvements and revisions VOICERECORDING COM cannot guarantee the accuracy of this document after the date published nor can it accept responsibility for errors or omissions This document and the software and or hardware which it describes is subjected to change without notice The products described in this document may not be used in a life support application VOICERECORDING COM shall not be liable for any incidental or consequential damages due to the use of its products VOICERECORDING COM acknowledges that various products or trademark names referred to in this document are subjected to copyright and or trademark by their respective registered holders CallCatcher CallExport CallLive CallMonitor CallPlayer CallView CallLink CallAgent CallSurfer CallCapture and VOICERECORDING COM are registered trademarks of VOICERECORDING COM VOICERECORDING COM CallCatcher Personal Contents 1 INTRODUCTION crosiera 1 1 Product Description ccccsccccsccsssccssccesscesscessccesccessceecces 4 1 1 1 Bec eer 4 1 1 2 Minimum System requirements cccceececceceeceeesceeeees 5 1 1 3 Recommendations ccccceccceecceecceecceseseeuseuseseeseeneens 5 2 INSTALLATION cccccscscscscscsccccccccccscseses O 2 1 Prepara NON se EE ER RE OD RE EER GEE EE Oe 6
42. pecified in the dropdown box 6 1 6 Change CDI to Outbound The Call Direction Indicator CDI can be changed automatically to outbound afterwards when the number of dialled digits is more than specified in the dropdown box CallCatcher Personal Users Manual Page 23 VOICERECORDING COM CallCatcher Personal 6 2 OUTBOUND SETTINGS Port Settings settings for Outbound Calls J Port 001 Enabled v Ese Inbound 8 Minimum Recording Time 5 il Voi Maximum Recording Time EO Minutes Port 002 3 o Port 003 Dialled Number Threshold z Port 004 second s Always keep Call Information Details Include extra info from Phonebook start Recording after a Connect Copy Settings Ta Other Forts 6 2 1 Min Max Recording Time When enabled it is possible to enter the Minimum Recording Time duration in seconds for which a call must have lasted before the recording is actually saved Please note that the recording itself is started immediately and not delayed The Maximum Recording Time limit in minutes will put a maximum limit to the recording time If a negative value is entered like 60 it will record forever but will create segmented recordings with a length of 60 minutes each 6 2 2 Dialled Number Threshold Dialled NumberThreshold 0 E For outgoing calls the minimum number of digits to be dialled before a recording is saved can be selected as well Therefore when the digit threshold is
43. re which receives ringing as an audio signal in which case line current activation can be an option but where there is no differentiation possible between incoming and outgoing calls e A CallCatcher Personal port is connected to a proprietary PBX specific digital telephone handset Digital Extension interfaces are required for this System Signalling must be selected for Digital Extension firmware that supports CLI DDI D channel protocol Voice Activation must be selected for firmware that does not support CLI DDI e A CallCatcher Personal port is connected to the speaker wire pair of a digital handset in which case it is effectively connected to a combined analog audio source of this handset A small T split adapter will be required and the Voice Activation radio button should be selected In this situation it is not possible to differentiate between incoming and outgoing calls Analog port interfaces are required in this case Page 22 CallCatcher Personal Users Manual VOICERECORDING COM CallCatcher Personal 6 1 4 Port Name A Port Name can be specified which will be displayed on the main status screen as a Static text The Default Extension will appear in the Extension column of the recordings list in the Monitor screen 6 1 5 Change CDI to Inbound The Call Direction Indicator CDI can be changed automatically to inbound afterwards when the number of dialled digits is less than s
44. st and will clear the editbox The Set button allows for updating a list entry without creating a new one 5 1 1 Encryption When the Use Encryption checkbox is checked the CallCatcher Personal will use a default encryption key to store recordings on disk When unchecked the files will not be encrypted and will be readable by most commercially available audio player programs CallCatcher Personal Users Manual Page 19 VOICERECORDING COM CallCatcher Personal 6 PROPERTIES PORT Port Settings Ports General settings ES Po DOT Portis enabled e Inbound 2 gt Outbound Port Name od Detault Extension Port 002 Port 003 H Port 004 Start Recording using Voice Activation Audio Compression Vd compression hd kb s _ Change CDI to Inbound if less than lo Digits _ Change CDI to Outbound if more than fo Digits Depending on how the CallCatcher Personal is interfaced to the corporate telephone infrastructure each port will either represent a CO line a PABX extension or a mix of both Cony Settings To Other Ports A specific port setting can be copied EA to all or a selection of other ports by focussing on the port to be copied L saaa first and then clicking on the Copy Settings To Other Ports button which will make this panel appear Destination Forts Page 20 CallCatcher Personal Users Manual VOICERECORDING COM CallCatcher Personal 6 1 G
45. tarting and ending a voicerecording VOX triggering should configure the Silence detection dropdown listbox to configure the preferred silence timeout period Not required for digital configurations stop Voice Triggered Recordings after b second s of silence Page 8 CallCatcher Personal Users Manual VOICERECORDING COM CallCatcher Personal Selecting a value too low can result in the creation of multiple recordings for a single phone conversation This is because a new recording will be started when silence is detected which exceeds the selected timeout period A value too high could result in multiple phone conversations to be concatenated within a single recording 3 2 AUTO STARTING THE SYSTEM This dropdown box specifies if manual starting or Manuel Star x automatic starting after N seconds is reguired During auto starting of the system the user always has the opportunity to cancel this by clicking on the countdown button About to start up s a d g PEER RR EEEEEEEEEEEEEEEEEEEREEEEEEEEEEEEEEEEEEREEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEE EE EEEEEEEEEEEEEEEEEEEEEEEEEE CallCatcher Personal Users Manual Page 9 VOICERECORDING COM CallCatcher Personal 4 USING THE SYSTEM After a successful installation you can start the program from the a icon on your desktop after which a tray icon will appear Double click this tray icon to get the Log On panel When logged in for the first time a warning will be
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