PP7X Printer users manual-21
Contents
1. INTRODUCTION acilia 1 Tal Applicauon IR ANNO saec AS l 1 2 Unique PU TOES decus L O l 1 3 Advanced Functions and Features eit aoo eo ee rei bd aae pu eqs E Re pesa Ede cand E duod l 1 4 A O 2 1 5 APPEARS sica 3 1 6 ACCES OM tan ds MALES e O M 4 INSTALLA HON Susto 5 24 Display Installation The printer with customer display 5 2 2 Communication Board Replacements oia ricos OR Sepp is 7 2 3 Paper Tis tala Oi oc cadeau lla ies ood equa Ca dentur atu bts ense aa ea bad e qas 8 SET LING TRE CRINTER iuter loti ett roi aa aaa 10 3 Usine the PEIDIGE enel 10 3 2 Connechne The Computer a eb a nob brote elatus 11 3 3 Connecting the Power IP lane iaia 11 STE A 12 CONNECTING THE CABLES lisi 12 5 1 Sera Te ACE alii 12 5 1 1 Ro O TOT 13 5 1 2 RS232 PHONE SC CES 13 3 1 3 RS232 PHONE GC ES 14 5 1 4 RS232 PHONE CTA aea AAA 15 22 Paracas M e EM EE A UE 16 5 3 USD Interactuar ibn 18 5 4 Drawet Pott Demi 18 DIESWITCH iS malae bee umm 19 MAINTENANCE tostada lola pie etra ta ca ad 21 TROUBDESHOOTINGD beata I 1 INTRODUCTION 1 1 Application Range The quality of easy operation high speed and stable performance has made the printer one of the most economical and practical printing devices It has been applied in various fields such as supermarkets department stores hotels franchises finance telecommunications and ticket business as a receipt printer And it could be combined with cash registers touch pos terminals c2. WinNT WinXP compatible with EPSON Si The printer with customer display 226 5 176 208mm ize The printer without customer display 196 5 145 135mm 1 5 Appearance The printer with customer display Customer display Upper cover switch Power switch The printer without customer display Upper cover switch Power switch 1 6 Accessories Adapter Cable User manual PC Disk Customer display only for the Paper roll printer with the customer display 2 INSTALLATION 2 1 Display Installation The printer with customer display Install customer display before using the PP7X printer 1 Press printer upper cover button upwards to open the printer cover as picturel Picturel 2 Install the customer display via the interface as picture 2 Picture 2 3 Use screwdriver to lock the customer with screw tightly as picture 3 Picture 3 2 2 Communication Board Replacement Note Make sure that PP7X is powered off when you are changing the communication board Power off PP7X for more than 10s then the communication board can be replaced 1 Use cross screwdriver to unscrew the two screws of the communication board as picture 4 60 ale the two screws Picture4 2 Take off the communication board and replace it as picture 5 Picture 5 3 Install the new communication board along the slot lock the two screws We suggest that you should tighten the
3. lock If the problem still exists contact our after sales service center 8 The temperature of the printer head is too high Power off the printer then restart it until the temperature is cooling down 9 Paper near end or paper is used up If the paper is near end or used up the light of paper out and power will light on at the same time and the warning light will flash with beep beep beep sound In this case the printer will stop printing Install a new paper roll the printer will continue printing DPP701ENV2 21
4. PP7X PRINTER USER S MANUAL Pinnacle Technology Corp B Safety Precautions Before using the present appliance please keep the following safety regulations in order to prevent any hazard or material damage 1 1 nA DB U N BR WO N e on QN un WARNING Connect the printer with a reliable grounded power receptacle Do not plug with large electronic machines in one multi outlet which can provoke power fluctuation or over heating even a fire Do use the only supplied adapter Do not keep the machine in a hot wet or polluted place Do not plug in or unplug with your hands wet Do not pull the cable to unplug This can damage the cable which is the origin of a fire or a breakdown of the printer CAUTIONS Install the printer on the stable surface If the printer falls down it may be broken and hurt you If you find a strange smoke odor or noise from the printer unplug it at once and call your dealer Do not try to disassemble repair or remodel it for yourself Call your dealer if you need these services Do not let water or other foreign objects in the printer If this happened switch off and unplug the printer before calling your dealer Switch off the printer if you will not use it in a long time Make sure the switch is off when plug or unplug the power Do not use the printer when it is out of order Switch off and unplug the printer before calling your dealer Keep this manual for future use CONTENTS
5. ctory 5 CONNECTING THE CABLES NOTE Before connecting any of the cables make sure that both the printer and the host are turned off 5 1 Serial Interface There are four kinds of serial interface Details are as follows 12 5 1 1 RS232 D9 Printer side Host side RS232 eee The definition of D9 P9 RABANNE DTD Gm ETT RXD hp ReeweDui GND Cs RTS Output Ready To Send Printer Side Host Side RS232 9D RS232 8 1 IRTS RXD r i RBS XL XL en tw Note Users could install a network connector 8 8 to extend the D9 P8 communication cable freely Signal Name R XD RTS GND 5 1 3 RS232 PHONE6C Printer Side Host Side R5232 9D RS232 6 e e sd 5 1 4 RS232 PHONE4C 15 Printer Side Host Side RS232 9D PHONE4C The Definition of D9 P4 DSUB SPIN depu Receive Data Data 5 2 Parallel Interface 16 CHASSIS GND CHASSIS GND fs t T w w J1 I J2 I PmStrobe LS PrnStrobe k P IN PrnAutoFeed i M FmAutoFeed PrnData PrnData N IN PrnFault 5 OUT PmFault PmData1 O PrnData1 M IN E 21m nit e M Prninit PrnData2 K PrnData2 K e IN MO 7 PrnSelectin M PrnSelectin PrnData3 5 x PrnData3 N IN NE GND g GND PrnData4 F PrnData4 M IN MO GND e 9 GND PmData5 7 PrnData5 NM 7 LM IN lt i GND i GND PmData6 PrnData amp K a e IN GND GND P
6. dules WIFI BT P tooth 2 4G Pinnacle protocol 433MHz 100M long distance four types of wire communication modules RS232 port USB port parallel port and Ethernet port Customers could choose the module according to the system that they used 1 3 Advanced Functions and Features X High print speed max 250mm s PP7XHX X Unique easy loading paper mechanism 7 Two options with auto cutter mechanism PP71 X and without auto cutter low price mechanism PP70X X Can be fixed on wall And can work with big paper roll outside to reduce changing paper frequency 1 4 Specifications Optional type PP721MX PP721HX PP71MX PP71HX 50mmis 250mmvs 150mmvs 250mmvs Power Supply DC24V 2A Paper type Thermal paper Paper Paper width 57 5 0 5mm 79 5 0 5mm Paper roll diameter 80mm Paper installation type Unique mechanism that make paper installation easily ANK character set Chinese GB23 12 Character Character set la Traditional Chinese BIGS 12x24 dots 24x24 dots rin UPC A UPC E Code128 EAN128 Jan8 Jan13 EAN Barcode type Interleaved 2 of 45 Codabar i i Fiscal with operator and customer display customer display Optional function operator display black mark detector GPRS module Ethernet parallel RS232 USB WiFi BT P tooth Cash drawer driver 2 ports compatible with EPSON 150km recommend to use high quality thermal paper such as OJI Printer head life PD 160R or Aclas paper Win9X WinME Win2000
7. mData7 y PrnData x a IN GND 32 GND PrnAck I PrnAck O I OUT GND eo GND PrnBusy PrnBus C e OUT e GND GND PrnErr PrnErr Ot 4 OUT 5 GND 5 GND PrnSelect PrnSelect OUT n y 25PIN a 25PIN o E CHASSIS GND CHASSIS GND Compatibility i Source Nibble Mode Byte Mode Mode 1 Hem nstobe HosCk Hoc 3 Howie Duo 3 Howie Dui 4 Howie Data 5 Howie Duas gt 6 Howie Dui 3 Howie Dus DE aci 7 Compatibility Pin No Source Mod Nibble Mode Byte Mode ode Howie paar Dar l l l l l l l l l 3 ME a 17 5 3 USB Interface 2 Data Line D Signal Ground 5 4 Drawer Port Definition DRAWER 102 2KV DIP 18 Frame ground l Tz Drawer kick out drive signal 1 3 Drawer open close signal Input 4 AA A Drawer kick out drive signal 2 LE Signal ground DRAWER 1 P 24V DRAWER_SW 2 3 DRAWER1 DRAWER2 4 PHONE4C Aclas Drawer PAV Drawer open close signal Drawer kick out drive signal 1 Output Drawer kick out drive signal 2 DI 6 DIPSWITCH gt The communication port module is with dip switch please refer to the picture below 19 The Dip Switch gt There are 8 Dip Switch altogether each switch has its own function please refer to the diagram below EN swa mem O sw O Stime 00 ww stime oooO a SW 5 and SW 6 are used to set
8. mal printer head is clean enough If not please refer to Chapter 7 to clean it 2 Make sure the used paper meets the required specification please refer to Chapter 1 4 Note Using high quality of thermal paper with standard width and smooth surface could avoid this problem If the problem still exists contact our after sales service center 4 The printer could self test but could not print 1 Make sure the connection cable between the PC and the printer connect well 2 Check the connecting port of the printer is not being used If not remove the port 3 If the problem still exists contact our after sales service center 5 Some columns could not be printed 1 Check the printer head is not stuck with dust if not please refer to Chapter 7 to clean it 2 Check if there is a paper jam If it does please remove the paper jam 3 Ifthe problem still exists contact our after sales service center 6 Paper feeding unsteadily 1 Check the rubber platen is stuck with foreign matter If it does clean it with cotton swab with water 2 If the problem still exists check the motor gear of the platen is broken If it does contact our after sales service center 7 Removing paper cutter lock If paper cutter locks please make sure the upper cover is closed well firstly Then repower on the printer by which the cutter will back to its normal position Close the upper cover well refer to Chapter 2 3 5 could avoid paper cutter
9. omputers and other equipments There are two kinds of printers about PP7X Printer the printer with customer display and the printer without customer display 1 2 Unique Functions X Oblique paper sensor Detect the paper precisely even if the paper is stuck to the end of paper slot or the PP7X is positioned in different places desktop or hang on the wall X Unique mechanism to replace paper cutter easily without opening the printer cover lt Special paper cutter design the movable cutter is on the upper side You can easily eliminate paper jam by opening the upper cover while using traditional printers brand E C in market whose movable cutter is designed in the front seat you must open the front cover and move the gear to withdraw the cutter manually you cannot withdraw the cutter without opening the cover lt With agile black mark sensor locate printing position quickly support detection in left and right direction Also could connect with optional operator customer display and function keyboard to work as a receipt and fiscal printer X RF2 4G RF433MHz applies Pinnacle s patented CSMA power saving protocol P tooth to establish reliable and stable many to many wireless communication X Firstly introduced POS printer which adopts wireless communication 2 4G P tooth BT and WIFI in the market avoiding wire clutter on the desk X The most complete options of port modules in the world 4 types of wireless communication mo
10. on once to advance paper once line You can t also hold down the Feed button to feed paper continuously 10 3 2 Connecting the Computer 1 Plug the cable connector securely into the printer s interface connector 2 Tighten the screws on both sides of the cable connector as picture 11 Picture 11 3 Attach the other end of the cable connector to the computer 3 3 Connecting the Power Supply X CAUTIONS When connecting or disconnecting the power supply from the printer make sure that the power supply is not plugged into an electrical outlet Otherwise you may damage the power supply or the printer If the power supply s rated voltage and your outlet s voltage do not match contact your dealer for assistance Do not plug in the power cord Otherwise you may damage the power supply or the printer 1 Make sure that the printer s power switch is turned off and the power supply s power cord is unplugged from the electrical outlet 2 Check the label on the power supply to make sure that the voltage required by the power supply matches that of your electrical outlet 3 Plug in the power supply s cable as picture 12 4 SELF TEST Press key Feed and hold it and then power on the machine at the same time it will print a piece of Test Page The information of this Test Page includes the printer s model version IP address Ethernet port ID and the default setting of the dip switch when leave fa
11. print density the on off status of SW 5 and SW 6 is able to compose different density Please refer to the table below SW 6 Heat SW 5 Density Time 20 NOTE We suggest that you should not select dark density level or it may reduce the life time of the printer head for 15 b SW 7 and SW 8 are used to control baudrate the on off status of SW 7 and SW 8 is able to compose different baudrate Please refer to the diagram below OFF 19200 OFF 38400 OFF OFF 115200 1 As for the Dip Switch is relatively tiny yet we need some tools that are relatively tiny to switch them NOTE for example the head of ball pen or pencil 2 Press key Feed and hold it and start the machine at the same time it will print a piece of Test Page The function of the dip switch is based on the information of this Test Page 3 The baudrate of wireless 2 4G wireless 433 printer is fixed at 9600 and that of the USB printer is 460800 The two kinds of baudrate could not set via the dip switch 7 MAINTENANCE Paper dust inside the printer may lower the printer quality The thermal printer head is probably dirty if part of letters 1s not printed distinctly Please follow steps below to clean the printer head Note If the dust is not cleaned in time it will lead to defective cooling High quality thermal paper is able to reduce the possibility of polluting the printer head and almost no need to clean it 1 Open the
12. printer cover and remove the paper if exists 21 2 Clean the printer head with a cotton swab moistened with alcohol solvent 3 Clean the platen roller and paper end sensor with cotton swab moistened with water 4 Insert a paper roll and close the printer cover Thermal printer head Attention gt Do not touch the thermal printer head gt The paper cutter will become blunt after a period of time Please ask the maintenance man to replace the paper cutter in time When the maintenance doesn t arrive users could tear the paper with their hands and close the function of cutting paper automatically via dip switch please refer to chapter 6 for more detail 22 8 TROUBLESHOOTING 1 Removing a paper jam 1 Turn the power off 2 Open the paper cover remove the jammed paper 3 Install the paper to the printer correctly close the paper cover Make sure the paper cover is closed well refer to Chapter 2 3 5 If not paper cutter may lock Note Using high quality of thermal paper with standard width and smooth surface could avoid paper jams 2 Removing paper deviation Press the paper feed key to feed paper by which the printer will adjust the paper automatically otherwise please turn the power off open the paper cover to reinstall the paper Note Using high quality of thermal paper with standard width and smooth surface could avoid paper deviation 3 The printed character is unclear 1 Check the ther
13. two screws side by side to avoid damaging the main board Note Don t press the communication board if it does not at the same level with the printer 2 3 Paper Installation Note Bad quality thermal paper with rough surface and low sensetivity may reduce the life time of the printer head please use high quality thermal paper such as OJI PD 160R or Aclas paper 1 Make sure that the printer is not receiving data otherwise data may be lost 2 Open the printer upper cover by pressing the cover button as picture 6 upper cov r button Picture 6 3 Insert the paper roll to the printer as picture 7 E Picture 7 4 Be sure to note the correct direction thats the paper comes off the roll shown as picture 8 jr as Pd iia em P ds c a ES Es f dili i a _ be g Cow d Of mS fs Sie VU xL RSS I A Right Wrong Picture 8 5 Pull out a small amount of paper to make it parallel with the alignment line as picture 9 and then close the upper cover by pressing its front middle part until you hear a click sound close the cover by pressing here 6 After closing the upper cover tear off the paper as picture 10 Picture 10 3 SETTING THE PRINTER 3 1 Using the Printer PON er Power indicator light Error To prompt error Paper Out To prompt the paper is run out Feed Press the butt
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