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1. 6 lies op Ce een eres O nT SD O E 6 9 7 8 Rcs E u DDD O e OO VVm 10 Search Tarar VU 7 AED Sh AKERS 10 EGCHSIOISIUE eee ne ne rm ne eR TS E E eA 11 Make a call via the Directory 0 0 0 2 7770 o e etu Rp Id 07 11 Transfer a call via the Directory emm eR e emm e EEA D I Remis ererr e ters seen sr rrr aan 11 0 10861110 COMAC S RE 12 3 5 710 A E EE E EE EDE ESS E 13 Ring back a caller or Redial a number seems ret tRers serrer 13 User Configuration 14 Call Forwarding 14 LS OEE ids ERE o 17 Call WON SNR eseh E ee ebe e ba 19 Out OF Office MESSAGE hee esses 20 Personal IMIR xa Ri 21 vessel i o 22 Mri ene VOUT I MN TR 24 Changing your 0 2900 92 002 2 0 7 25 Got ake hs rn ne TE eee ere eee 26 K MR 27 7 7 075671 eue ucc cn MM LL aM p E 2 Biss FeV O WN SO E REEK u 27 BUM AMO SS
2. 28 ME oO NO yc RR 29 Using an Assistant telephone NUMbDeEr 30 FICS NE So S e greece ce cates nese ec ce RR AT 30 NE E EE E EE AA E E NE EA OA 34 Contents VisionMobity User Manual V1 2 1110 3 This page is blank i VisionMobility User Manual Splicecom 5 maximiser Introduction About this manual This manual contains all that you need to know to operate your VisionMobility software being run via a SpliceCom maximiser system using version 3 2 software This manual assumes that your User account has been configured to enable you to use the VisionMobility software If this is not the case please refer to your System Administrator for further assistance Your User Account You are a User of the SpliceCom maximiser telephone system and as such you have a User account on the system Your User name will be used to identify you as you make receive and transfer calls Each of your colleagues will also have a User account and will be identified in the same way by their User name list of the Users of your maximiser system can be viewed via the Directory as explained in the Directory section from page 10 Your User account will have been configured to enable VisionMobilitv to partner your telephone handset Your telephone conversations will be via the handset but VisionMo
3. NID Speed Dial Details short Code 33 Description Brian Pony Cancel Delete Amend a Speed Dial From the Main menu select Settings Select the Speed Dials tab Select the Speed Dial to be amended click on the number within the Telephone Number column The Speed Dial Details form will be displayed Make the changes required Select Update or Apply to save the changes Wm A wn Delete a Speed Dial 1 From the Main menu select Settings 2 Select the Speed Dials tab 3 Select the Speed Dial to be deleted click on the number within the Telephone Number column 4 The Speed Dial Details form will be displayed 5 Select the Delete button 6 You will be asked if you are sure you want to delete this item Select OK to delete the Speed Dial Changing your Pin You can change your Voicemail Access Code via the Settin s configuration form This code is used when you log on to VisionMobility as described in the Logging on section from page 1 This code is also used when you wish to access your voicemail messages remotely for example from your mobile or from another extension within your office Please refer to your System Administrator for further details 1 From the Main menu select Settings User Configuration 24 VisionMobity User Manual V1 2 1110 3 a m VisionMobility User Manual Splicecom 5 maximiser 2 Select the Pin tab 3 In the New Pin field enter the new number you wish to use 4 nthe Confirm
4. Fony Cancel User Configuration 20 VisionMobity User Manual V1 2 1110 3 i VisionMobility User Manual Splicecom 5 maximiser When you have set an Out of Office message your voicemail greeting will also change Your callers will be played the In Meeting greeting the At Lunch greeting the On Holiday greeting or the Off Site greeting depending on the Out of Office message selected If you wish to record a specific greeting for each Out of Office message please refer to your System Administrator for further details Turn off the Out of Office message 1 From the Main menu select Settings 2 f necessary select the General or the DND tab 3 From the Out of Office list box select In Office 4 Select Update or Apply to save the changes You do not need to remove the message in the Out of Office Msg text box as you may wish to use this text again Quick Settings Qvick Settings The Out of Office message can be turned on and off via the Quick Settings pane DND Of 1 From the Out of Office list box select Meeting Lunch Holiday Off Site or In Office to turn off this feature Eo D Type Divert HM ou 0 Office Remote Personal Numbers Your home and mobile numbers can be entered on the central database There are also two additional fields that can be used to enter any other number that you wish to store on the central database These numbers are used 1 To identify you when you make a call
5. Reject a call 1 If you do not wish to answer a call from the Main menu select Web Phone 2 Within the Current Calls pane select Hans up 3 The call will be passed to your Forward on Busy number if set or passed to your voicemail if enabled or cancelled 0 2 Within the Current Calls pane select Transfer to VM 3 The call will be passed directly to your voicemail if enabled Current Calls E Hangup Answer Transferto VM Record For further details on using voicemail please refer to the Voicemail section from page 27 End a Call 1 End the call via your handset 0 1 From the Main menu select Web Phone 2 Within the Current Calls pane select Hans up Basic Call Handling VisionMobity User Manual V1 2 1110 3 5 VisionMobility User Manual Splicecom 5 maximiser Current Calls Connected Simon Jones 2002 Highland Ltd 02085382355 Place a call on hold From the Main menu select Web Phone Ensure that the Search box is empty Select the Call button A second call with a status of Proceeding will be displayed in the Current Calls pane Note that the first call is displayed with a red icon to indicated this call is on hold A Ww imon Jones 2002 Highland Ltd 02085382355 e Simon Jones 2002 5 To return to the original caller select Hans up beside this new call displayed with a green icon Transfer a Call Announced transfer 1 From the Main menu select Web Phone 2 Inthe
6. Spare 1 Telephone Number Spare 2 Telephone Number Email Address denise accuracy co uk Account Code gite Apply Cancel Deis 5 This Contact will now be listed in the Directory Amend a Contact From the Main Menu select Web Phone Within the Directory search for the entry required Select the Contact required by clicking on the Name field The Contact Details form will be displayed Make the changes required Select Update or Apply to save the changes URA Delete a Contact From the Main Menu select Web Phone Within the Directory search for the entry required Select the Contact required by clicking on the Name field The Contact Details form will be displayed Select Delete to remove the Contact from the central database You will be asked if you wish to delete this item Select OK U Directory 12 VisionMobity User Manual V1 2 1110 3 VisionMobility User Manual Splicecom 5 maximiser Calls History The details of the calls received amp made by your phone are displayed in the calls history list which can be accessed by selectino Messages from the Main menu By default your calls history will be displayed in your home page unless configured otherwise Please refer to the Changing your Home Page section from page 25 for further details Simon Jones Name Number Time Date state FH Stuart Gerrard 2030 16 30 17 3 2010 iz Barr
7. VisionMobity User Manual V1 1 0310 2 13 aC T VisionMobility User Manual Splicecom 5 maximiser User Configuration The maximiser system Gives you the ability to configure features such as call waiting forwarding do not disturb and speed dials on your extension VisionMobility enables you to configure these facilities via an easy to use dialog box or via the Quick Settings pane The Settings form can be accessed by selecting Settings from the Main menu Settings General DND My Numbers Speed Dials PIN Voicemail Alerts Homepage General Settings Follow Me None Follow Me To Forward On Busy Forward On Busy To Forward On No Answer Forward On No AnswerTo Do Not Disturb Call Waiting Disable Out Of Office In Office Out Of Office Msg until 2pm Update Apply Cancel Call Forwarding The Call Forwarding facility enables you to forward calls to a colleague or to your mobile for example when you are out of the office not at your desk or on another call to ensure your callers can reach you wherever you are or to ensure your calls are dealt with by another member of staff Please note e When Follow Me or Forwarding has been set your handset will provide a broken dial tone to remind you that this feature has been enabled e lf your calls are forwarded to an internal extension and that extension is busy or not answered the caller will be passed to your voicemail if enabled or the c
8. box enter the internal or external number you wish to dial Current Calls Search Call Search 91583254033 Transfer Logout Handset 3 Select the Call button 4 The Current Calls pane will display the details of your call Current Calls t Hangup Record 5 Once the call is answered the Current Calls pane will display that the call is connected Current Calls 3 Hangup Record Please note 1 If you dial a number via your handset the call details will also be displayed in the Current Calls Pane 2 Ifyou are using an analogue handset and make a call before lifting your handset your phone will rin until you do so Answer a Call 1 On receiving a call answer the call via your handset 2 The call details will be displayed within the Current Calls pane which can be displayed by selecting Web Phone from the Main menu Basic Call Handling 4 VisionMobity User Manual V1 2 1110 3 Spliceconi maximiser VisionMobility User Manual Current Calls Alternatively 1 On receiving a call from the Main menu select Web Phone 2 The details of the call will be displayed within the Current Calls pane Current Calls angup Answer Transferto VM Record 3 Select Answer If you are using an analogue handset your phone will ring until you lift your handset Once the call has ended the details of the call will be displayed in your calls history For further details please refer to the Calls History section from page 13
9. for example working from home This feature will allow you to receive and make calls from for example a home telephone or mobile as though you were in the office This means callers recipients will be unaware that you are working from home you will not incur any call charges and you will be able to handle the call as if you were in the office e transfer calls Your System Administrator can configure this facility for you Once set up you can use the Remote Working list box in your Quick Settings pane to turn this feature on or off This list box will use your Home Mobile Spare 1 and or Spare 2 Telephone Number fields if configured These can be found within the My Numbers tab of your Settin s configuration form Please refer to the Personal Numbers section from page 21 for further information Turn on Remote PSTN Quick Settings 1 Within the Quick Settings pane from the Remote Working list box select n EN the number you wish to select as your Remote PSTN number Diven n ype If you select Other a text box will be displayed which will allow you to enter BAHS os the number you require USC In Office Office uC Other Remote Of v Working Working fa 07893826383 Off Mobile opare 1 Other Turn off Remote PSTN 1 Within the Quick Settings pane from the Remote Working list box select Off at the top Please refer to your System Administrator for further information on the Remote PSIN feature User Configuratio
10. Destination simon splicecom com Type Email v Method Deliver and Delete Select Update or Apply when ready 8 The new entry will be displayed within the Voicemail Alerts pane Please note if you add a new Voicemail Alert entry and then change your mind select the Delete button to remove this entry Voicemail VisionMobity User Manual V1 2 1110 3 33 VisionMobility User Manual Index All 15 answer a call 4 assistant telephone number 30 blind transfer 7 Breakup Conference 8 broken dial tone do not disturb 17 forwardin calls 14 voicemail 27 busy lamp field 11 speed dials 22 23 Call button 6 7 call forwarding 14 call pick up 23 call recording 8 call state 13 call waiting 19 No Beep 20 Switch Call 19 calls history 5 13 call state 13 last missed call 13 Messages page 13 redial a number 13 ring back a caller 13 voicemail 27 Cancel Recording 9 cli matchin via a Contact 10 via a User s personal numbers 21 Complete Transfer 7 19 Conference 19 conferencin create a conference call 7 contacts 10 amend a contact 12 create a contact 12 delete a contact 12 Copy 32 Current Calls 4 Current Calls pane 4 Deliver 32 Deliver and Delete 32 Departments 10 directory 10 amend a contact 12 busy lamp field 11 create a contact 12 delete a contact 12 extension state 11 make a call 11 New Contact button 12 search 10 transfer a call 11 Web Phone page 10 divert q
11. Main Simon Jones Homes Messages Web phone setings Quick Settings DND Type o or MEE Office Working Please note that this dia ram shows VisionMobility before any calls have been received by your extension otherwise calls made and received on your phone will be listed Introduction 2 VisionMobity User Manual V1 2 1110 3 E VisionMobility User Manual Spliceco My maximiser If you enter the incorrect log in details the Login failed message will be displayed at the bottom of the VisionMobility pane and the Login screen will be available to enter your log in details again Login User Number User Access Code Remember Me Login Login failed Loggins off If you no longer wish to use VisionMobility you can log out of the application as follows 1 From the Main menu select Logout 2 You will be asked if you are sure you want to log out Main Are you sure you want to log out Cancel Logout Messages Web phone Settings Logout 3 Select the Logout button or the Cancel button if you have changed your mind 4 The Login screen will now be displayed enabling you or another colleague to log in when required Alternatively you can close your browser session to log out of VisionMobility Introduction VisionMobity User Manual V1 2 1110 3 3 VisionMobility User Manual Splicecom 5 maximiser Basic Call Handling Make a Call 1 From the Main menu select Web Phone 2 In the Search
12. New Pin field enter the new number again Set Pin Portal Login Voicemail Pin New Pin Confirm New Pin CE 5 Select Update to save the change 6 The Pin Updated message will be displayed Set Pin Pin updated Please note that you can enter alpha numeric characters into this field however if you use your Voicemail Access Code to access your voicemail messages remotely enter numbers only Changing your Home Page By default your Home page will display your calls history however you may prefer to display the Web Phone page instead to make it easier to make and handled calls 1 From the Main menu select Settings 2 Select the Home Page tab 3 From the Set My Default Home Page to Display list box select Web Phone Set Homepage Set my default homepage to display Web phone Update 4 Select Update to save the changes To view your calls history when the Web Phone page is you home page select Messages from the Main Menu You can return to displaying your calls history in your home page as follows 1 From the Main menu select Settings 2 Select the Home Page tab 3 From the Set My Default Home Page to Display list box select Messages 4 Select Update to save the changes User Configuration VisionMobity User Manual V1 1 1110 3 25 i VisionMobility User Manual Splicecom 5 maximiser Remote PSIN If you are a user of an analogue handset or a PCS 560 570 or 580 you can use the Remote PSTN feature when you are
13. Use SusanTomy 0 0 27 Make a call via the Directory A w N From the Main Menu select Web Phone Search for the entry required as described above Within the Tel column click on the telephone number to be dialled This number will be displayed within the Search box and the call will be made Transfer a call via the Directory A Ww N From the Main Menu select Web Phone Search for the entry required as described above Within the Tel column click on the telephone number to be dialled This number will be displayed within the Search box and the call will be made The original call will be put on hold Wait for the call to be answered and transfer the call as described in the Transfer a Call section from page 6 Directory VisionMobity User Manual V1 2 1110 3 11 a ee VisionMobility User Manual Splicecom 5 maximiser Managing Contacts Create a new Contact A new Contact will be saved in the centralised database and therefore will be available to all Users of your telephone system 1 From the Main Menu select Web Phone 2 Atthe bottom of the Directory select the New Contact button 3 The Contact Details form will be displayed Enter all the information required 4 Select Update or Apply to save the new Contact Contact Details Name Denise Howard Description Company Accuracy Accounting Department Finance Telephone Number 02075216582 Mobile Telephone Number Home Telephone Number
14. as your assistant or another member of your team or to your mobile rather than leave a message The Assistant telephone number feature can be configured as follows 1 From the Main menu select Settings 2 Select the My Numbers tab 3 In the Assistant Telephone Number field enter the number which callers are to be transferred to opare z reiepriume INUrTiDer Assistant Telephone Number 2008 Email Address Update 1 Apply Cancel 4 Select Update or Apply to save the change Once this feature has been configured your caller can press 0 while listening to your greeting and be transferred to your Assistant telephone number You will need to re record your greeting to inform your callers that facility is available For information on how to record your greeting please refer to your System Administrator Forward a message The Forward Message facility allows you to forward a message to a colleague if for example the content is more relevant to another member of staff You can also forward a message to a colleague s email account or to your own email account The message will appear as a sound file in an email and a PC with a sound card and speakers will be required to listen to the message The voicemail email facility must have been previously set up on your telephone system please refer to your System Administrator for further information Forward a message to a colleague s voicemail 1 From the Ma
15. from any of these numbers Your User Name will appear in the relevant phone s caller display 2 To enable your colleagues to easily call you on these numbers from their PCS 580 570 560 410 100 60 or 50 3 By voicemail when accessing your messages from your mobile or home phone please refer to your System Administrator for further details 4 By the call forwarding facility please refer to the Call Forwarding section from page 14 for further information You can also store an Assistant Telephone Number which will enable your callers to break out of voicemail and be transferred to the internal or external number entered in this field Please refer to the Using an Assistant telephone number section from page 30 Enter your personal numbers 1 From the Main menu select Settings 2 Select the My Numbers tab User Configuration VisionMobity User Manual V1 1 1110 3 21 VisionMobility User Manual Splicecom 5 maximiser 3 Inthe Mobile Home Spare 1 and or Spare 2 Telephone Number fields enter the relevant numbers you wish to store 4 Select Update or Apply to save the changes lelephone Number ZUUZ Mobile Telephone Number 07458251211 Home Telephone Number 01923283883 Spare 1 Telephone Number 05838383832 Spare 2 Telephone Number Assistant Talasnhanan Alomar a Speed Dials The Speed Dials section of your Settings form allows you to set up your own personal list of regularly used telephone numb
16. pane will display the Speed Dial name Speed Dials Your Speed Dials will be displayed within the Speed Dials list on the risht hand side of the Web Phone page They can be used to quickly and easily make calls transfer 5 is calls and pick up calls arry 9 Eagles Home You can So directly to the Speed Dials tab of the Settings configuration form by Jackie clicking on the Speed Dials heading Support A speed dial displayed for an internal extension will act as a Busy Lamp field 9 Alice An internal speed dial displayed with a green icon indicates that your colleague s extension is free 9 Alice An internal Speed Dial displayed with a red icon indicates that your colleague is currently on a call Alice An internal Speed Dial displayed with a yellow icon indicates that either the User s extension is currently ringing or there are calls queuing for that Department Support Make a call using a Speed Dial 1 Click once on the Green icon beside the Speed Dial required and a call to this number will be made automatically Transfer a call using a Speed Dial 1 Click once on the Speed Dial required 2 The first call will be placed on hold and a call will be made to the speed dial number 3 Wait for the call to be answered 4 To transfer the original call select Complete Transfer For further information please refer to the Transfer a Call section from page 6 Call Pick up You can pick up a call ringing on another
17. 110112 1 31508111 Email Address simon splicecom com Apply Cancel 4 Select Update or Apply to save the changes You can now forward a message to your email account as follows This is useful if for example you wish to keep a message for future use If your colleague s User account has also been configured with his her email address you can forward voicemail messages to this email account too 1 From the Main menu select Messages 2 Select the message to be forwarded by clicking on the Time Date 3 In the Forward Message Email Search box enter the first few letters of your User Name or your colleague s User Name until the colleague required is displayed in the list below Voicemail VisionMobity User Manual V1 2 1110 3 31 m i Te VisionMobility User Manual Splicecom 5 maximiser Email Search am Forward to Contact User Department Type Name Mailbox Email User Amy Jordan Send Message to Amy Jordan s Mailbox Send Message to amy splicecom com User Amy Spears end M to Amy rss Madbox 4 Select Send Message to email address beside the relevant User Alternatively 5 In the Forward Message Email Search box enter your User Name or your colleague s User Name until the colleague required is the only User listed below Forward Message Email Search amy Send To Mailbox Send To Email Forward to Contact User Department Type Name Mailbox Email User Amy J
18. Not Disturb you will still receive calls from this number These numbers can stay in the list as long as required to be used each time you turn on Do Not Disturb Please note that this feature will only be available if the exception number is presented when a call is received Edit a DND Exception Number From the Main menu select Settin s Select the DND tab Select the number to be amended This will take you to the Telephone Number field Make the changes required JA U NM User Configuration 18 VisionMobity User Manual V1 2 1110 3 r KE CH VisionMobility User Manual Splicecom ymax miser 5 Select Update or Apply to save the changes Removing a DND Exception Number 1 From the Main menu select Settings 2 Select the DND tab 3 Select the number to be deleted This will take you to the Telephone Number field 4 Select the Delete button 5 You will be asked if you are sure you wish to delete this item 6 Select OK to delete the entry Call Waiting The Call Waiting feature allows you to receive a second call while connected to another call Turn on Call Waiting 1 From the Main menu select Settings 2 f necessary select the General tab 3 From the Call Waiting list box select Enabled 4 Select Update or Apply to save the changes Handling a waiting call 1 When a second call is received you will hear an intermittent beep via your telephone handset 2 The Current Calls screen will display the details of th
19. Search box enter the internal or external number you wish to transfer the call to 3 Select the Call button This will place the first call on hold Current Calls Simon Jones 2002 Highland Ltd 02085382355 Ringing OutGoing Simon Jones 2002 2035 Wait for the call to be answered and announce the caller 5 he two calls will be displayed in the Current Calls pane Note that the call you are currently connected to is displayed with a Sreen icon and the first call is displayed with a red icon to indicated this call is on hold Current Calls Simon Jones 2002 Highland Ltd 02085382355 Connected Simon Jones 2002 2095 E E L Basic Call Handling 6 VisionMobity User Manual V1 2 1110 3 P P 0 VisionMobility User Manual Splicecom ymax miser 6 To transfer the original call select Complete Transfer Alternatively to clear the current call and return to the original caller 6 Select Hang Up next to the current call displayed with a green icon Or Wait for the other end to hang up then if you are using an analo ue handset use the Recall Hold button on your handset to return to your original call Alternatively to return to the original call and put the second call on hold 6 Select Switch Call Note that the call you are currently connected to is displayed with a green icon and the other call is displayed with a red icon to indicated this call is on hold 8 You can repeat steps 6 and 7 as often
20. Splicecont maximise VisionMobility User Manual Vision 1 2 November 2010 1 T Ses La NETUS E I1 i ap eT SONG 111 ma PERLE ERO EG VisionMobility User Manual Document No 010 Version No V1 2 1110 3 Copyright SpliceCom Ltd SpliceCom Ltd The Hall Business Centre Berry Lane Chorleywood Herts WD3 5EX Tel 01923 287700 Website www splicecom com d ONES VisionMobility User Manual Splicecom 5 maximiser Contents leuiter Beo e E E A E 1 00051515 WINN OT AE o A a luis aa AEE O 1 OUr UCET ACCOUN cesna a A E AAEE 1 HOO GS eects a ences E EA st omnes seen E N E aa Ks ero qe I O O ered ceva 3 00 444 0104 7020 8 4 0 77 4 511506 050 RR ROE 4 Mejia irc esi WEN RR eee eee eee eee ere 5 EV el MERECE osc te fc secs ne ates oes 5 Place a callon ONC esse wee ae A SESS 6 1 17 0 77
21. al tone to remind you that this feature has been enabled The Home page and Web Phone page will also remind you that this feature has been enabled Alert DND is ON Turn off Do Not Disturb 1 From the Edit menu select Settings 2 Select the General tab 3 De select the Do Not Disturb tick box 4 Select OK or Save User Configuration VisionMobity User Manual V1 1 1110 3 17 Ce m VisionMobility User Manual Splicecom 5 maximiser Quick Settings Quick Settings Do Not Disturb can be turned on and off via the Quick Settings pane DND Of te 1 From the DND list box select Off or On Drvert Type Divert Ee TEUR n Ofice Office Remote v Working Do Not Disturb Exception Number You may wish to turn on Do Not Disturb but still receive a call from a colleague or an external number The relevant number can be set as a Do Not Disturb exception as follows Entering a DND Exception Number From the Main menu select Settings Select the DND tab Select the Add DND Exception button In the Telephone Number field enter the internal or external number required JA c DND Exception Telephone Number 07823158678 Update Apply Cancel Delete 5 Select Update or Apply to save the number The number will be displayed within the DND Exceptions list DND Exceptions Add DND Exception 07823158678 2021 Once a DND Exception number has been entered whenever you turn on Do
22. all will be looged as a missed call on your extension Using Follow Me This facility allows you to configure your extension so that your calls follow you to an internal extension or to an external number so that when you are for example working at another desk working at home or usin your mobile etc your calls will still reach you You could also use this feature when you are for example on holiday and wish all your calls to be diverted to your assistant or another colleague Turn on Follow Me 1 From the Main menu select Settings 2 f necessary select the General tab User Configuration 14 VisionMobity User Manual V1 2 1110 3 S i aC T VisionMobility User Manual Splicecom 5 maximiser 3 From the Follow Me list box select one of the following a Personal all calls to your extension and direct line number will be forwarded b Dual Personal all calls to your extension and direct line number will be forwarded however your extension will also ring This will ensure that you can pick up the call wherever you are C All all calls to your extension direct line number and your Department calls will be forwarded d Dual All All calls to your extension direct line number and your Department calls will be forwarded however your extension will also ring This will ensure that you can pick up the call wherever you are 4 nthe Follow Me To field enter the internal or external number to which calls are to be forwarded 5 Se
23. as required 9 Finally select Complete Transfer to connect the two calls regardless of which call you are currently connected to Unannounced Transfer Blind Transfer 1 From the Main menu select Web Phone 2 In the Search box enter the internal or external number you wish to transfer the call to 3 Select the Transfer button 4 You will no longer have control of the call Conference Call The conferencing facility allows you to create a 3 way conversation between yourself and two internal and or external calls Please note that this feature must be enabled on your telephone system Please refer to your System Administrator if this feature is not available Creating a conference call Make a call to the first internal or external number required If necessary from the Main menu select Web Phone In the Search box enter the internal or external number of the second call to be made Select the Call button This will place the first call on hold Once the call has been answered select Conference i B amp B Ww N Current Calls ie Switch Call Hangup Record V Hangup Record Conference Complete Transfer 6 You are now in a 3 way conference with your two calls Basic Call Handling VisionMobity User Manual V1 2 1110 3 7 VisionMobility User Manual Splicecom ymax miser Current Calls 6 Record 9 Record Breakup Conference Complete Transfer If you wish to connect the two calls and remove yourself from th
24. ate or Apply to save the changes Aa U N Forward On No Answer Forward On No AnswerTo 2008 Alat De anl To turn off this feature de select the Forward On Busy tick box By default your extension will rin for 20 seconds before your extension is considered not answered Your System Administrator will be able to tell you if this default settin has been changed User Configuration 16 VisionMobity User Manual V1 2 1110 3 A aM VisionMobility User Manual Splicecom 5 maximiser Receiving a Forwarded Call When a colleasue s calls have been forwarded to your extension your colleague s details will be displayed in Call Status This information will enable you to identify and answer a forwarded call in the required manner Current Calls tU Hangup Record Do Not Disturb The Do Not Disturb facility allows you set your extension as permanently busy This useful if for example you are holding a meeting in your office and do not wish to be disturbed Turn on Do Not Disturb From the Main menu select Settings Select the General or DND tab Select the Do Not Disturb tick box Select Update or Apply to save the changes A Ww N F ee 4 UTILI pit Do Not Disturb Your calls will be automatically passed to your Forward on Busy number if configured or to your voicemail if enabled or your callers will receive the busy tone Your telephone handset will provide a broken di
25. bility will assist you to handle calls quickly and efficiently Further telephony features not covered in this manual are available via your handset Please refer to your System Administrator for further details Logging on In order to use the VisionMobility application you will require your extension number and Voicemail Access Code You will also need the IP address of the Vision server Please refer to your System Administrator if you require assistance with this information Using the web browser on your PC enter the follow URL http p address of the vision servenvisionmobility eg http 192 168 0 251 visionmobility You will be presented with the following screen Vision Mobility Freedom to work the way you want to Login User Number User Access Code Remember Me Login Introduction VisionMobity User Manual V1 2 1110 3 1 m VisionMobility User Manual Splicecom 5 maximiser 1 Inthe User Number field enter your extension number 2 In the User Access Code field enter your Voicemail Access Code 3 Select Remember Me if you wish your PC to store this information ready for the next time you log in Login User Mumber 2002 Usar Access Code assa Remember Ma 0 Login 4 Select the Login button You will be presented with the VisionMobility application similar to the following diagram Your User Name will be displayed at the top PCS 580 A touch of class
26. count 31 listen to a message 27 message handling 29 receive a message 27 reject a call 27 ring back a caller 28 voicemail access code 24 voicemail access code 1 24 Voicemail Alerts 32 Web Phone page 4 10 27 35 SpliceCom Defining next generation communication The Hall Farm Business Centre Berry Lane Chorleywood Hertfordshire WD3 5EX Tel 01923 287700 Fax 01923 287722 Email info splicecom com Website www splicecom com
27. d Listen to a message 1 From the Main Menu select Messages Simon Jones Name Number Time Date State W Barry Kennedy 2032 17 53 17 3 2000 zm 2 Anew message will be indicated by a blue envelope Yaad in the State column 3 Click on the message within the Time Date column 4 The message will be played Your browser will require the relevant QuickTime Plug in and your PC will require a sound card and speakers in order for you to be able to hear the message Voicemail VisionMobity User Manual V1 2 1110 3 27 m CE IL VisionMobility User Manual Splicecom 5 maximiser Message Back Delete Forward Message Email Search Forward to Contact User Department 5 Select the Back button to return to the calls history list c9 6 The message will now be displayed with an open blue icon as this is now an old message and will be deleted after 7 days unless manually saved please refer to your System Administrator for details on how to save a voicemail message Simon Jones Name Number Time Date State Barry Kennedy 2032 17 53 17 3 2010 AAA Please note that you can also listen to your voicemail messages via your handset your System Administrator can assist you with this facility if required Ring back a caller After receiving a message from a caller you may wish to ring them back The number that was received with the original call will be shown within the Number column From
28. d so that you cannot cancel the recording of the call if this is the case please refer to your system administrator for further details if required Basic Call Handling VisionMobity User Manual V1 2 1110 3 9 S TT VisionMobility User Manual Splicecom 5 maximiser Directory The Directory displayed within the Web Phone page provides access to a database of contact information that is stored centrally on your telephone system Your System Administrator is responsible for the maintenance of this database and will be able to assist you with your queries The list of Users allows you to quickly and easily call a colleague without having to remember their extension number The list of Departments allows you to easily rino a Department in order to talk to any available member of for example the Personnel team rather than ringing one specific member of that team only to find they are not available and then having to ring another extension etc A database of external Contacts such as customers suppliers contractors etc can be stored on the maximiser system The purpose of this database is to allow you to easily dial regularly used numbers to external contacts and to match the incoming number of an external call and display the name of this caller if a match is found Search s Transfer Logout Handset State Type Name Company Tel Home Mobile Spare1 Spare2 Department Sales 001 8 User Simon Jones 2002 User so
29. e conference select Complete Transfer Cancel a conference call You may wish to cancel the conference and return to a 2 way conversation with your calls as follows 1 Select Breakup Conference 2 The call you are currently connected to will be displayed with a green icon The other call will be put on hold and displayed with a red icon Current Calls Switch Call Hangup Record Hangup Record Conference Complete Transfer You can click on Switch Call to toggle between the two calls You can return to a conference with your two calls at any time by selectin Conference You can end a particular call by selecting Hang up beside the relevant call or wait for the other end to hang up You will return to a 2 way conversation with your remaining call If you break the conference and the call you are connected to hangs up if you are using an analogue handset use the Recall Hold button on your handset to return to the other call You can select Complete Transfer to connect the two calls and relinquish your control of the calls End a conference call If you hang up the call while on a conference you will end the conference Call Recording Your SpliceCom maximiser telephone system can be configured to record your calls either automatically or when activated by yourself via your handset or VisionMobility application Please refer to your System Administrator for details on how call recording is set up on your system Basic Call Handl
30. e second call waiting to be answered Current Calls V Hanqup Record t Swich Call Hangup Answer Transfer to VM Record Conference 3 Select Switch Call The first call will be placed on hold 4 You will now be connected to your second call When you have two calls active on your phone you can e Select Switch Call to toggle between the two calls e Select Conference to create a 3 way conference between yourself and the two calls For further information please refer to the Conference Call section from page 7 e Select Complete Transfer to connect the two calls e Select Hans Up to end the call you are currently connected to If the caller you are connected to hang ups use the Recall Hold button on your handset to return to your other call User Configuration VisionMobity User Manual V1 1 1110 3 19 d ONES VisionMobility User Manual Splicecom 5 maximiser Alternatively 3 Select Hang up and your call will be passed to your Forward on Busy number if set or to your voicemail if enabled or your caller will Get the busy tone Alternatively 3 Select Transfer to VM to transfer the call directly to your voicemail this option will only be available if voicemail is enabled on your account If you choose to ignore a call waiting the call will be automatically passed to your Forward on No Answer number if set or to your voicemail if enabled otherwise the call will continue to ring on your extension Turn off the Intermitt
31. ent Beep When the Call Waiting feature is enabled you may not wish to hear the intermittent beep when a second call is received and may wish to be informed visually via VisionMobility only This tone can be turned off as follows From the Main menu select Settin s If necessary select the General tab From the Call Waiting list box select No Beep Select Update or Apply to save the changes Aa U N Please note that the Phone Tools option is not used with VisionMobility Turn off Call Waiting 1 From the Main menu select Settings 2 f necessary select the General tab 3 From the Call Waiting list box select Disable 4 Select Update or Apply to save the changes Out of Office Message When you are unable to answer your phone you may wish to inform your colleagues of your whereabouts and when you will be available An Out of Office Message can be configured and this will be displayed on your colleagues PCS 60 50 100 410 560 570 or 580 when they attempt to call you Setting an Out of Office Message From the Main menu select Settin s If necessary select the General tab From the Out of Office list box select Meeting Lunch Holiday or Off Site In the Out of Office Msg text box enter the message that will accompany the above message eo until Monday until 3 pm etc 5 Select Update or Apply to save the changes JA U NM oca AR Qut Of Office Holiday Out Of Office Msg until 4 January 2010
32. ers internal or external Speed Dials are displayed and accessed within the Web Phone pase Speed Dials set up for internal extensions will also act as Busy Lamp Fields BLF in other words they will indicate when that User is on the phone Create a Speed Dial From the Main menu select Settings Select the Speed Dials tab Select the New button The Speed Dial Details form will be displayed In the Telephone Number field enter the number to be dialled internal or external number In the Description field enter any text alpha numeric characters only that will identify this Speed Dial O URA Speed Dial Details Telephone Number 92084117860 Short Code Description Jackie Update Apply Cancel Delete Select Update or Apply to save the changes 8 Your new Speed Dial will be displayed in the Current Speed Dials list Current Speed Dials First Previous Description Short Code Telephone Number Alice 2007 Barry 2032 Eagles 01727238279 Home 019232835903 Jackie 02084117860 Support 8002 First Previous New User Configuration 24 VisionMobity User Manual V1 2 1110 3 d ONES VisionMobility User Manual Splicecom ymax Miser Please note that when you receive a call from a number stored in a Speed Dial the Description field of that Speed Dial will take priority over the Name of a User or Contact stored on the central database containing the same number Hence your Current Calls
33. extension via your Speed Dials list This is useful if for example you wish to answer your colleague s phone when they are not at their desk or you wish to assist with answering calls to a Department You do not have to be a member of the Department to pick up a Department call 1 A Speed Dial displaying a yellow icon has a call waiting to be answered 2 Click once on the yellow icon of the Speed Dial required 3 The call will be presented to your extension User Configuration VisionMobity User Manual V1 1 1110 3 23 d ONES VisionMobility User Manual Splicecom 5 maximiser Assigning a short code to a speed dial For numbers that you dial regularly you may prefer to assign a short code to a Speed Dial so for example you could dial just 33 to ring 01639253492 Please note that the short code you use must not be the same as a short code you are already using for other system functionality please refer to your System Administrator for further assistance From the Main menu select Settin s Select the Speed Dials tab Select the New button The Speed Dial Details form will be displayed In the Telephone Number field enter the number to be dialled internal or external number In the Short Code field enter the code to be used to speed dial the number In the Description field enter any text alpha numeric characters only that will identify this Speed Dial 8 Select Update or Apply to save the changes
34. in menu select Messages 2 Select the message to be forwarded by clicking on the Time Date 3 In the Forward Message Email Search box enter the first few letter of the colleague s User Name until the colleague required is displayed in the list below Email Search j Forward to Contact User Department Type Name Mailbox Email User Jacob Wise to Ji User Jenny Glover Send Message to Jenny Glover s Mailbox User June Whitham Voicemail 30 VisionMobity User Manual V1 2 1110 3 xs ue VisionMobility User Manual Splicecom 5 maximiser 4 Select Send Message to user names Mailbox beside the relevant User Alternatively 3 In the Forward Message Email Search box enter the colleague s User Name until the colleague required is the only User listed below Forward Message Forward to Contact User Department Type Name Mailbox Email User Jacob Wise nd M cob Wise 4 Click on the Send To Mailbox button 5 Confirmation of this action will be displayed in the Forward Message pane Forward a message to an email account Firstly if you wish to forward messages to your own email account or you wish your colleagues to be able to forward messages to your email account you will need to configure the email address you wish to use 1 From the Main menu select Settings 2 Select the My Numbers tab 3 Inthe Email Address field enter the email account to be used 1 1 71
35. ing 8 VisionMobity User Manual V1 2 1110 3 VisionMobility User Manual Splicecom 5 maxi miser Manually record a call When you make or answer a call if the Record option is available within the Web Phone screen you can choose to record the conversation as follows 1 From the Main menu select Web Phone if not already selected Current Calls 2 Beside the current call select Record 3 Cancel Recording will now be displayed indicating that the conversation is being recorded Current Calls 9 Hangup Cancel Recording If you wish to stop recording the call select Cancel Recording at any time during the call otherwise the recording will stop when the call is ended The recording will be stored as a voicemail message and can be accessed as described in the Listen to a message section from page 27 Automatic Call Recording If after making or answering a call the Cancel Recording option is displayed beside the current call in the Web Phone page your system has been configured to automatically record your calls Current Calls V For details on where these recordings will be stored and how to access them please refer to your system administrator If you wish to cancel the call recording when taking credit card details for example select Cancel Recording and call will no longer be recorded You can instigate the recording asain by selectins Record beside the current call Your system may be configure
36. lect Update or Apply to save the changes Follow Me Personal T Follow Me To 07890563967 Forward On rl Turn off Follow Me 1 From the Main menu select Settings 2 f necessary select the General tab 3 From the Follow Me list box select None 4 Select Update or Apply to save the changes You do not need to remove the Follow Number as you may wish to use this number again Quick Settings Quick Settings Once a Follow Me number has been entered the Follow Me facility can be mw Of turned on and off via the Quick Settings pane ie 1 From the Main menu select Home Divert 2 Within the Quick Settings pane from the Divert Type list box select the Follow Me mode required Out Of Remote Working Alternatively Of lt If you have entered your Home Mobile Spare 1 and or Spare 2 Telephone E Number fields which can be found within the My Numbers tab of your Settings Type configuration form you can also enter your Follow Me To number via the Quick overt Settings pane Please refer to the Personal Numbers section from page 21 for NM further information Office Mobile Spare 1 1 From the Main menu select Home Within the Quick Settings pane from the Divert list box select the number 2 to be entered into your Follow Me To field User Configuration VisionMobity User Manual V1 1 1110 3 15 VisionMobility User Manual Splicecom 5 maximiser Forward
37. n 26 VisionMobity User Manual V1 2 1110 3 4 VisionMobility User Manual Splicecom ymax miser Voicemail The voicemail facility allows your callers to leave you a message if you are on the phone or do not answer a call Your System Administrator can enable this facility for you if not already available Receiving a Message If you are busy on a call or do not answer your phone a caller will be automatically passed to your voicemail Your greeting will be played and the caller will have five minutes to leave a message For information on how to record your greeting please refer to your System Administrator By default your extension will rin for 20 seconds before your extension is considered not answered Your System Administrator will be able to tell you if this default settin has been changed When you have received a new message your handset will provide the broken dial tone Simon Jones Your Home page and the Web Phone page will display the number of new and old messages currently stored in your voicemail box to give you a quick visual indication of your voicemail status Last Missed Call From 02085382355 At 11 13 29 11 2010 New Messages 1 Old Messages 2 Missed Calls 1 Other Messages 10 Divert an incoming call to voicemail If you do not wish to answer a call and wish to route the caller to your voicemail select Transfer to VM within the Current Calls pane Current Calls Hangup Answer Transfer lo WM Recor
38. on Busy The Forward on Busy feature will redirect your calls to an internal or external number when you are on a call This is useful if you wish to ensure your calls are answered by your assistant or another member of your team The feature can be turned on as follows From the Main menu select Settin s If necessary select the General tab Select the Forward on Busy tick box In the Forward on Busy To field enter the internal or external number to which calls are to be forwarded 5 Select Update or Apply to save the changes Aa co N Forward On Busy V Forward On Busy To 2008 To turn off this feature de select the Forward On Busy tick box When this feature is set if you reject an incoming call by selecting Hang Up within the Current Calls pane the call will be routed to your Forward on Busy number Forward on No Answer The Forward on No Answer feature will redirect your calls to an internal or external number when you do not answer your extension This is useful if you wish to ensure your calls are ansvvered by your assistant or another member of your team or redirected to your mobile when you are temporarily away from your desk The feature can be turned on as follows From the Main menu select Settings If necessary select the General tab Select the Forward on No Answer tick box In the Forward on No Answer To field enter the internal or external number to which calls are to be forwarded 5 Select Upd
39. ordan 1 Send Message to amy bsplicecom com 6 Click on the Send To Email button Confirmation of this action will be displayed in the Forward Message pane Forward messages to email automatically You may wish voicemail to automatically forward your new messages to an email account This will enable you or your assistant for example to manage your messages within an ernail application This can be useful for example if you access your email remotely when you are not in the office 1 From the Main menu select Settings 2 Select the Voicemail Alerts tab 3 Clickon the Add Voicemail Alert button 4 nthe Alert Destination field enter the email address that you wish the voicemail messages to be sent to 5 The Type field will default to Email which is the only option available 6 From the Method list box select a Deliver a copy of a message will be sent to the email address above The oridinal messa e will be marked as an old message and deleted after 7 days b Copy acopy of a message will be sent to the email address above The original message will still be considered a new message and will not be deleted until it has been listened to C Deliver and Delete a copy of a message will be sent to the email address above The original message will be immediately deleted Voicemail 32 VisionMobity User Manual V1 2 1110 3 os VisionMobility User Manual Splicecom 5 maximiser Voicemail Contact Details Alert
40. ot disturb 17 do not disturb exception number 18 follow me 14 forward on busy 16 forward on no answer 16 out of office message 20 personal numbers 21 speed dials 22 voicemail access code 24 Voicemail Alerts 32 short codes speed dials 24 speed dials 22 amend a speed dial 24 assign a short code 24 busy lamp field 22 23 call pick up 23 delete a speed dial 24 make a call usin a speed dial 23 transfer a call using a speed dial 23 Web Phone page 23 Switch Call 7 8 19 telephone handset 1 transfer a call 6 using a speed dial 23 Transfer button 7 Transfer to VM 20 unannounced transfer 7 user account 1 user configuration 14 assistant telephone number 30 Index VisionMobity User Manual V1 2 1110 3 m em Splicecom5 maximiser call forwarding 14 call waiting 19 changing your home page 25 changing your Pin 24 do not disturb 17 do not disturb exception number 18 follow me 14 forward on busy 16 forward on no answer 16 out of office message 20 personal numbers 21 quick settin s 15 18 21 speed dials 22 voicemail access code 24 Voicemail Alerts 32 user name 1 2 21 Users 10 Vision server 1 voicemail 5 27 assistant telephone number 30 automatically forward a message to email 32 broken dial tone 27 delete a message 29 divert incoming call to voicemail 27 forward a message 30 forward a message to a colleague 30 forward a message to an email ac
41. phie Elton 2024 Contact Stacey Wodehouse Fine Recruitment Contact stephen Lee Canterbury Computing User Stuart Gerrard 2030 Contact Superior Signs 01727529330 8 Department Support 8002 User Susan Terry 2017 New Contact Search for an entry 1 From the Main Menu select Web Phone 2 In the Search box start to enter the first few letters of the entry you require 3 heentries matching the text you have entered will be displayed Directory 10 VisionMobity User Manual V1 2 1110 3 i KC wem VisionMobility User Manual Splicecom 5 maximiser Search su Can Transfer Logout Handset State Type Name Company Tel Home Mobile Sparel Spare2 Contact Superior Signs 01727529330 e Department Support 8002 O User Susan Terry 2017 New Contact If you wish you can continue to enter additional letters until the record you require appears at the top of the list Extension State The Directory will display the current state of the relevant extension 8 This extension is currently free This extension is currently busy and on a call This extension has a call ringing that has not yet been answered State Type Name Company Tel Home Mobile Spare1 Spare2 8 Department Sales 8001 User Simon Jones 2002 User Sophie Elton 2024 Contact Stacey Wodehouse Fine Recruitment Contact Stephen Lee Canterbury Computing User Stuart Gerrard 2030 Contact Superior Signs 01727529330 8 Department Support 8002 amp 9
42. the Main menu select Messages The number received with the message will be displayed within the Number column Click on this number You will be asked if you are sure you wish to dial this number Select OK to make the call a A U N Please note that this facility will only be available if the callers number was presented with the call Voicemail 28 VisionMobity User Manual V1 2 1110 3 E VisionMobility User Manual Splicecom 5 maximiser Message Handling Message The following buttons can be used when listening to a voicemail message Change the volume Pause the message Play the message again Alternatively if you have used the Skip Back Skip forward or slider button you will need to select this button to play the message from the point chosen Move back and forward in the message Skip back Skip forward QuickTime options EE Back Return to the calls history Delete the message and return to the calls history Delete a message 1 From the Main Menu select Messages 2 Select the Delete Message icon amp beside the message to be deleted 3 You will be asked if you are sure you wish to delete this message 4 Select OK to delete the message Voicemail VisionMobity User Manual V1 2 1110 3 29 aC wm VisionMobility User Manual Splicecom 5 maximiser Using an Assistant telephone number You may wish to give your callers the option to be transferred to a colleague such
43. uick settings 15 Divert 15 Divert Type 15 34 m em Splicecom5 maximiser DND 18 do not disturb 17 exception number 18 quick settin s 18 Dual All 15 Dual Personal 15 Email Address 31 end a call 5 end a conference call 8 extension number 1 extension state 11 favourites 22 follow me 14 quick settin s 15 forward a voicemail message 30 forward on busy 5 16 20 forward on no answer 16 20 forwarding calls 14 broken dial tone 14 quick settin s 15 receiving a forwarded call 17 Hang up 5 hold 6 home number 21 Home page 25 27 io address 1 last missed call 13 logging on 1 make a call 4 using a speed dial 23 message handling 29 Messages page 13 25 27 calls history 13 voicemail 27 mobile number 21 My Numbers 21 30 31 New Contact button 12 No Beep 20 out of office message 20 quick settings 21 Personal 15 personal numbers 21 pick up a call 23 Pin 24 quick settings 14 15 18 21 Divert 15 Divert Type 15 DND 18 Out of Office 21 Remote Working 26 Record 9 recording a call 8 redial a number 13 reject a call 5 Remote PSIN 26 Remote Working 26 quick settings 26 ring back a caller 13 voicemail 28 Index VisionMobity User Manual V1 2 1110 3 VisionMobility User Manual Settings 14 assistant telephone number 30 call forwarding 14 call waiting 19 changing your Home Page 25 changing your Pin 24 do n
44. y Kennedy 2032 16 26 17 3 2010 E Emma Pearson 2008 16 00 17 3 2010 9 iM Highland Ltd 02085382355 16 00 17 3 2010 W Emma Pearson 2008 15 59 17 3 2010 IN Emma Pearson 2008 15 59 17 3 2010 9 Highland Ltd 02085382355 15 55 17 3 2010 Highland Ltd 02085382355 15 55 17 3 2010 W Highland Ltd 02085382355 15 54 17 3 2010 IM 01583254032 15 52 17 3 2010 Call State Answered incoming call lt Missed incoming call indicates that the call was not answered by yourself or by voicemail 2 Answered outgoing call 2 Unanswered outgoing call Last Missed Call Sonena Details of the last missed call will be displayed within the Home page and ee ees I Web Phone page together with the total number of missed calls You can ring At 11 13 29 11 2010 back this caller by clicking on the number displayed within the From field Missed Calls 1 Please note that this facility will only be available if the caller s number was Other Messages 10 presented with the call Ring back a caller or Redial a number From the Main menu select Messages The number received with the call or previously dialled will be displayed in the Number column Click on this number You will be asked if you are sure you wish to dial this number Select OK to make the call i B amp B Ww N Please note that the Ring Back facility will only be available if the caller s number was presented with the call Calls History

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