Chapter 7
Contents
1. l No it doesn t work either Yes it works fine with the other cars Try with the other vehicles Check if the car has any other If you can find other vehicles of different make and connector for communication model try to test with as many cars as possible car may have multiple connectors for diagnostic communication for different systems Please try with the other connector if available Cable or Adapter is defective If the communication error occurs with all Check if the detailed vehicle cars we can conclude that the main data selection was correctly made link cable is defective Please restart the vehicle selection procedure If the communication error occurs with vehicles using a specific adapter the adapter is regarded defective Check if the vehicle is included in the coverage list Report the symptom to your local distributor and wait for instruction The applicable vehicle range is updated frequently Please consult your local distributor if the vehicle is included in your current software version Software update is necessary Please report your error to your local distributor We will revise the software and let you have the updated software as soon as it is released Chapter 7 10 Ve Hanatech Co Ltd Hanatech Co Ltd Automotive Diagnostic Solutions Global Standard ULTRASCAN P1 CE Marked Hana B D 1032 39 Wonpyeong Dono Gumi si Gumi city2. Gyeongsangbuk do Gyeongbuk Korea Postal Code 730924 Phone 82 54 454 9009 Fax 82 54 454 8554 Website http www hanatech net Copyright 2009 by Hanatech Co Ltd Published in Korea Chapter 7 11
3. Scanner may not respond to the key input due to internal keypad connection failure The distributor may have to open the head unit to check the connection Report the symptoms to your local distributor and wait for the instruction Scanner itself is not defective Try again with the other vehicle Chapter 7 2 Hanatech Co Ltd Power automatically turns off after turned on Check if the user pressed Power key continually It may sound stupid but it actually happens out there If the user presses the Power key too long Scanner recognizes the long key input signal as a turning off command Press the Power key shortly to turn on YES It is solved NO It is not solved It happens again You must know Check the battery voltage To turn on Press the Power key shortly Scanner reguires the power of 8V or higher for Ton turn off Keep pressing the Power key for 1 proper operation Insufficient vehicle battery seconds or more until Turning Off message voltage may result in prompt system turn off appears Check the vehicle battery voltage It is lower than 10 V It is normal It is higher than 10 V Use the other power source Report to your local distributor Replace the vehicle battery with fresh new one The distributor may have to replace the main Or use external vehicle battery for temporary board Report the symptoms to your local power supply distributor and wait for our in
4. System fails with continuous BEEP sound and erratic display Remove power then tum ON again No it doesn work It sto ps again l Remove power Remove the cartridge from the slot then Turn power ON y Nothi ng different Itstops at the logo display E nidentified memory card 83FF Po wer off now Tum the power off insert the other cartridge and then Restart It shows th e same trouble The system stops shortly after Itworks O K with the other cartridge showing the logo display Report to your local distributor Internal 1MB memory of Scanner seems defedive and needs reflashing Replacement of the main board may be necessary too Reportthe symptom to your localdistributor and wait for the instruction Cartridge is defective The so ftware cartridge seems defective Letyour local distributorform atthe defective cartridge and then rewrite the software for you Ve Hanatech Co Ltd Chapter 7 Chapter 7 9 For ULTRASCAN P1 Check the cable connection Check the followings Main data link cable is firmly connected to the Scanner head unit The correct adapter is firmly connected to the main data link cable The adapter is firmly connected to the vehicle side connector Try with the other vehicle If you can find another vehicle of the different model that reguires the same adapter please try again with the vehicle
5. Ve Hanatech Co Ltd Trouble Shooting This part of manual presents you the instant actions to be taken for the most frequently reported troubles The purpose of this troubleshooting guide is to minimize the loss of time and cost caused by disputing of troubles that can be simply solved by the user himself Please always refer to this troubleshooting guide and do as suggested herein when you have any trouble while using ULTRASCAN P1 equipment in advance to calling up your local distributor The manufacturer keeps endeavoring to minimize the possible troubles therefore remedies to prevent listed problems can be made without notice to individual users Note your local distributor s contact information here Chapter 7 1 For ULTRASCAN P1 Scanner would not turn on when the Power key is pressed Check the power cable connection YES The cable is firmly connected NO It was not properly connected Reconnect the power cable firmly NO It still does not work Check if the red LED s on both ends of the power cable are ON ae a Both LED s are ON Only one LED is ON Both LED s are OFF Replace the power Cable Open the cigarette lighter socket and check if the fuse is blown a It is O K It is Blown Check the battery voltage Replace the fuse It is less than 8 10V It is more than 8V Vehicle Battery Voltage is too LOW Contact local distributor
6. cannerhas a backlight for brighter display This back light generates heat as time elapses when turned on As mentioned above because LCD issensitive to temperature the part ofthe LCD nearthe backlight may turn dark when you keep SCANNER turned on for more than 2 hours This is not a defect of Scanner However ifthe LCD becomesdarktoo earlyor the contrast adjustment doesn Awork please contact us for further assistance Report to your local distributor If the problem is too serious to use propel yor the contrast dial does notfunction report the symptoms to your local distributor and wait for instruction Replacement of the LCD module may be necessary Chapter 7 6 Hanatech Co Ltd LCD screen problems Backlight doesn t turn on Press the Backlight button When you press the Backlight button marked BOJ the backlight must be turned on with a faint ticking sound Please contact your local distributor for further assistance if the key doesn t work Report to your local disributor Your local distributor must check the firm connection of the LCD module power wire to the main board which reguires opening the head unit Or the replacement of the LCD module may be necessary too Report the symptoms to your local distributor and wait for the instruction Chapter 7 7 For ULTRASCAN P1 System fails promptly after showing brand logo
7. n turn off Keep pressing the Power key for 1 seconds or more until Turning Off message appears Report to your local distributor We may have to replace the keypad which requires you to open the head unit Report the symptoms to your local distributor and wait for the instruction Report to your local distributor It is mysterious how you could turn the machine on and activate the keypad test function However it may happen intermittently during the operation Your local distributor must check the firm connection of the keypad to the main board which requires opening the head unit Report the symptoms to your local distributor and wait for the instruction Chapter 7 5 For ULTRASCAN P1 LCD screen problems The display is too dim or too dark Adjust the contrast using the contrast wheelon the right side of Scanner LCD stands for LiquidCrys tal Display and it is very sensitiveto temperature If you have placed Scannerin a cold or hot place the display may become too dim or too dark when turned on This isnota defect of Scanneritself buta normal res pons eof all LCD2to the change of temperature This is not a defect of Scanner However if you cannot controlthe contrast using the dial please contact us for further as sistance A part of LCD became very dark Adjust the contrast using the contrast whe elon the right side of Scanner The LCD unit of S
8. struction Chapter 7 3 For ULTRASCAN P1 Power doesn t turn off even the Power key is pressed Check if the user pressed Power key shortly If the you press the Power key too short Scanner does not recognize the key input signal as a turning off command Keep pressing the Power key for more than 1 second to turn off YES It is solved NO It is not solved It happens again You must know To turn on Press the Power key shortly Ton turn off Keep pressing the Power key for 1 Check when it happens seconds or more until Turning Off message appears Right after turning ON the unit Not sure It happens any time Refer to Internal Memory problem Report to your local distributor Refer to System stops promptly after showing the The distributor may have to replace the main logo 1MB internal memory reflashing is board Report the symptoms to your local necessary distributor and wait for the instruction Chapter 7 4 Hanatech Co Ltd Improper response to Key input Keypad Test In case of any trouble with the keypad operation please do the keypad test Press ESC from the initial menu to go to the configuration menu Choose Keypad test function Refer to Chapter 3 t All keys are working properly Some of the keys are not working All keys are not working properly but not always To turn on Press the Power key shortly To
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