AudioImage 2L Manual
Contents
1. INVO INNOVATIVE TELECOMMUNI Music On Hold of Controller Adapter Model Audiolmage 2L Rev 30 Plug the included AC adapter 110 240 V AC to 12V DC e Confirm that both Red LED lights in front of this unit are double blinking Use one of your telephones and unplug the cord for L1 L2 from it and connect it to one jack on AUDIOIMAGE 2L now connect the other jack to your telephone using the provided phone cord make sure you have dial tone on your lines 1 and 2 e Observe that as you connect the lines the blinking lights turn OFF on non existing lines the lights keep blinking and that is OK 1 2 110 240 V Please note just one telephone may be connected to this device other telephones remain connected to their own wall jacks f i L1 L2 L1 L2 C C IN OUT 12VDC AUDIO INPUT L1 L2 ABC 12 O QO mn Connection Test To confirm that you have connected everything correctly Connect the Audio Input to a source for audio such as a digital player Radio CD Player PC use the isolated output on your PC to avoid hum etc set the ABC switches in front to C position and the 123 switches to 3 position select line 1 on the phone L1 LED on AUDIOIMAGE 2L must turn ON and you should hear audio from the phone Line 1 select line 2 on the phone L2 LED on AUDIOIMAGE 2L must turn ON and you should hear audio from the phone Line 2 Double check your connections or adjust the volume if needed This completes t2. a dial tone now dial the phone number of the 2 party then press FLASH to join the two calls together 10 Hold Music activates in a conference call or when two phones pick up at same time Warranty This product is warranted against defects for a period of one 1 year from the date of original invoice We will repair replace the product with no charge for parts or labor within this time To obtain warranty service the product needs to be returned fright prepaid by the customer with a copy of original invoice This warranty does not apply if in the sole opinion of Innovative Telecommunication Technology LLC the product has been tampered with or damaged by lightning or any other acts of nature misuse neglect or unauthorized service EXCEPT AS SPECIFICALLY PROVIDED IN THIS AGREEMENT THERE ARE NO OTHER WARRANTIES EXPRESSED OR OTHERWISE INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES OR MERCHANTIBILITES OR FITNESS FOR A SPECIAL PURPOSE IN NO EVENT SHALL INNOVATIVE TELECOMMUNICATION TECHNOLOGY LLC BE LIABLE FOR LOSS OF PROFITS OR BENEFITS INDIRECT SPECIAL CONSEQUENTIAL OR OTHERWISE ARRISING FROM ANY BREACH OF THIS WARRANTY OR OTHERWISE E Innovative Telecommunication Technology LLC nvote 1112 Montana Ave Suite 250 Santa Monica CA 90403 USA http www invotel com Phone 310 899 0078 iV P4
3. ery telephone it could be labeled as CALL WAIT FLASH or LINK or ON or TALK button P4 Operation in Hold activation ABC 12 3 Hang up and set switches in front to A position and to 1 position Start with A1 make or receive a real call the LED on the AUDIOIMAGE 2L turns ON solid then simply press the button on your telephone the Music will be heard to the caller and the LED on the AUDIOIMAGE 2L will start to BLINK to return to the call just re select that line Be sure to allow 1 or 2 seconds before putting a call on HOLD The 1 time your are setting the device If it did not work hang up and try it again 2 or 3 times A2 if after 2 3 times it is not working hang up and change the switch to A2 and try it 2 3 times A3 this setting works better on smaller offices with just a few phones it is not as powerful as A1 or A2 if your phones work fine in A3 just leave it in A3 Deactivating hold music manually If for any reason the hold music is activated inadvertently it can be deactivated by pressing the button Operation in B1 B2 settings ABC 12 3 Hang up and set switches in front i to B and to 1 position To activate press FLASH then HOLD To deactivate just re select that line and press FLASH Voice Deactivation if the call has been on Hold at least a few seconds it can also be deactivated by just speaking over the Audio for example say Hil am Back If for some reason you are not able to voice deactivate try
4. f you are re wiring daisy chain wiring works better than star or home run or Independent wiring e Press FLASH button to stop the music 7 Some Phones work e All your phones need to be similar model for activation some do not in A1 A3 settings If you mix different phone models Use the B1 B2 B3 settings 8 Randomly Hold music e The call needs to be on Hold min 2 sec before you starts to play by it self may pick it up or does not activate in e When you hang up wait 2 seconds before selecting A1 A2 or A3 settings the same line again e Check for extra devices sharing that line like Message indicator Answering machine Alarm system Modem etc Use a privacy module between the line and that extra device to keep them off the line when line is being used by your phone Set your Alarm system and or your DSL line to share FAX line Excessive wiring Total wire length per line must be under 300 feet Example you have 9 wall jacks no matter spare or a phone plugged in each connected via a 100 foot wire to a common point then your total wire length is 9 x 100 900 feet e Use FLASH button to deactivate music 9 Audio shuts off or e Extensive audio volume Lower the volume to proper flickers level e If for any reason the hold music is activated inadvertently it can always be deactivated by pressing the FLASH button in any setting e Conference calls can be done a better way Press FLASH you will get
5. he test you should change the ABC and 123 switches now to proper setting as follows A1 A2 A3 Hold button activation Use one of these settings when all phones are corded amp are same model for example all are ATT 992 and are compatible with Hold button activation see the list in page 3 B1 B2 These two settings utilize Flash then Hold activation method this setting supports any phone and any mix of brands with instant activation by pressing Flash then Hold e Use B1 or B2 settings if your phones are Cordless type including corded base station portables e If you have mixed cordless type phones with corded type phones e Ifyou have corded type phones that are not all the same model for example ATT brand and Panasonic brand are both used in your office e If you have any phone that does not activate by pressing Hold for example ATT 1040 1070 1080 B3 Hold button activation or Flash See page P2 for full details Note Do not set the volume too loud it may flicker or shut off the on hold audio Note Do not use a Cell phone near the device to setup or test the device Use a fax line etc IMPORTANT NOTE The audio may activate in the middle of a call due to factors like excessive bad or old wiring existing unstable lines sparks too many wall jacks Noisy phone lines Bad telephones Hot Lines If that ever happens press the FLASH button to stop the audio and continue your conversation The FLASH button is found on ev
6. his switch setting to activate the Hold music press ELASH then Hold or just press the hold button if you have a phone which is compatible to hold button activation see page P3 This mode is useful when you have Mix of phones that some are compatible with Hold only activation and some activate via Flash then Hold To deactivate hold music re select that line and press the FLASH button If it is a compatible phone it will automatically deactivate hold music In B3 mode of operation the flash button is being used so be sure to read the examples above if you have call waiting service or need to make 3 way callings etc Tip If you have audio flicker problem Reduce the Volume P2 Package Content AUDIOIMAGE 2L unit Power adapter 110 240v AC to 12v DC 200 500 ma 1 RJ 14 phone cord 1 RCA to 3 5v mm audio cord User s Manual LED lights The L1 L2 LEDs turn ON solid when corresponding line is in use and will blink ON OFF when Music On Hold is activated for that line and double blinks OFF when line does not exists please note some music titles are not royalty free and you may want to use the royalty free music titles to avoid annual licensing payments to ASCAP and BMI for playing those titles on hold Adapter Trouble Shooting Problems Possible Cause Solution l il Adapter not working or stopped working Adapter does not activate or stopped activating Red LED double blinks ON then turns OFF on some lines No Audio Aud
7. io not Loud Hum on the audio Buzz on the audio Connection Test is OK but no audio when Hold is pressed in A1 A2 or A3 settings Unplug the 12VDC from the back and unplug the phone lines Wait 60 seconds then plug them back in make sure the AC adapter is plugged in securely telephone was changed or power failure do as above then select L1 L2 making sure that dial tone is there Some phone Lines are removed from MOH adapter or do not exist on non existing lines the lights keep blinking and that is OK UN plug phone lines for 5 seconds and plug it back in Do the steps in connection test in page 2 to hear the Audio Adjust the volume if needed to hear it Reconnect Power Try another audio device some audio jacks like a PC speaker out are not isolated and may create a hum buzz e f answering a call allow 1 second before pressing Hold e Try the unit in B1 B2 B3 settings Flash then Hold DSL If you have DSL line this device needs to be installed after the DSL filter otherwise internet may not work properly VOIP Vonage if you have D Link VTA VD phone adapter you must use single line phone cords to connect it to this unit P3 Problems Possible Cause Solution 6 MOH works but audio e Wire distance to adapter is too long Centralize the does not stop when call location of device to be as close as possible to all the is picked up in A1 A2or phones Try the A2 setting settings e I
8. speaking a little louder and more direct into the microphone if that does not work hang up and set the switches to B2 Remember you can always use the Flash button to deactivate the audio as well Want to use just one button Press to activate MOH and when ready to go back to caller just speak over the audio Or press Flash again Note this does not hold the line so the other party may still hear you set the volume louder to mask it In B1 or B2 or B3 settings the Flash button is used in order to activate the audio so if you have any service such as Call waiting 3 way calling Centrex Call Transfer Use FLASH FLASH to access an out side line or to answer a call waiting call etc Example 1 B1 B2 B3 settings to take a call waiting call press Example 2 B1 B2 B3 to make a 3 way or conference call press you will get a dial tone now dial the desired phone number amp press to join the two calls together Note on Call Waiting If you have Call Waiting service only one call may be placed on Music On Hold the other call is held in the phone company central office in silence not in your office What does that mean It means it is impossible with any device to have music on hold during call waiting What can be done about it contact your phone service provider remove the call waiting and add call rotary or call hunting service l Tip If you have audio flicker problem in B2 Reduce the Volume B3 In t
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