TOSHIBA LIMITED WARRANTY
Contents
1. pixels is constantly pixels is constantly dot on or flashing off remains black or flashing The table below indicates the maximum permissible number and type of pixel fault that your Toshiba LCD display can exhibit If you discover more pixel faults regardless of whether they are of types Il or Il you are entitled to make a warranty claim In such cases please contact the Toshiba Support Centre or your preferred Authorised Toshiba Service Provider in order to make a warranty claim WSVGA 1024x600 614400 2 2 2 XGA 1024x768 786432 2 2 3 WXGA 1280x768 983040 2 2 4 WXGA 1280x800 1024000 3 3 4 SXGA 1280x1024 1310720 3 3 5 HD 1366x768 1049088 3 3 4 SXGA 1400x1050 1470000 3 3 6 WXGA 1440x900 1296000 3 3 5 HD 1600x900 1440000 3 3 6 UXGA 1600x1200 1920000 4 4 8 HD 1680x945 1587600 4 4 6 WSXGA 1680x1050 1764000 4 4 7 FHD 1920x1080 2073600 5 5 8 WUXGA 1920x1200 2304000 5 5 9 WQXGA 2560 x 1600 4096000 8 8 15 To find out what type of screen model you have please view the technical information of your product gt CUSTOMER OBLIGATIONS Before returning any unit for service be sure to back up data and remove any confidential proprietary or personal information You are responsible for saving backing up any programs recovery media data or removable storage media as well as for the restoration or reinstallation of any programs or data other than2. Provider The warranty service shall be subject to the following terms and conditions Before contacting Toshiba please M Check if your System is charged connected to mains and switched on correctly M Reset the System to its original configuration by removing accessories and external connections recently installed software may have caused problems please remove these unplug any remote storage devices or other peripherals and remove any floppy disks CD ROMs power cords etc HM Consult the Users Manual for important tips on how to operate and troubleshoot your System HM Note down System name model number serial number hardware and software configuration and a description of the problem e g error messages that appear on the screen E To obtain support please check the ASP locator and contact your nearest Toshiba Support Centre or Authorised Service Provider toshiba europe com asp locator HM Call the Toshiba Support Centre in the country where you are located in Toshiba will attempt to resolve warranty issues over the telephone and may require your assistance in performing routine diagnostic procedures in connection with this call Should the Toshiba Support Centre isolate hardware malfunctions on your System you will be provided with an identification number and service instruction by the most convenient means e g fax email voice If your System is eligible for Pick up amp Return Warranty Se
3. gt TOSHIBA LIMITED WARRANTY gt REGISTRATION Your registration will help Toshiba provide you with a faster service and allows you to profit from updates on new products special offers and driver updates to get the most of your Toshiba product Please register your limited warranty at toshiba europe com registration By making a claim under this Limited Warranty you will be deemed to have accepted its terms This Limited Warranty does not affect your statutory rights gt Warranty Toshiba warrants any Toshiba laptop tablet and or All in One PC System first sold to an end user Original Purchase to be free from defects in hardware components and or workmanship during the warranty period The warranty period is twelve 12 months and commences on the original date of purchase Your dated sales or delivery receipt showing the date of purchase of the product is your proof of purchase date You may be required to provide proof of purchase as a condition of receiving warranty service The warranty of batteries of being free from defects in hardware or workmanship is limited to a maximum of twelve 12 months due to the nature of the item regardless of any warranty extension or services that might be purchased or offered on top of this limited warranty Please retain your receipt for future reference Claims under this Limited Warranty must be made within the twelve 12 months warranty period A system or part
4. right to retain the System until such time until the end user pays the costs of preparing the cost estimate gt SOFTWARE Toshiba supplies no warranty either expressed or implied for any preinstalled software its quality performance merchantability or fitness for a particular purpose Nor does Toshiba warrant that the functions contained in the software will meet your requirements or that the operation of the software will be uninterrupted or error free As a result unless otherwise stated in writing the software is sold AS S Toshiba is not responsible for any interoperability or compatibility issues that may arise when products software or options or configurations not supported by Toshiba are used gt LCD PIXEL POLICY All Toshiba LCD displays are either built with the state of the art Thin Film Transistor TFT or with the ultra bright Clear Super View CSV technology To avoid disruptive pixel faults the production of LCD displays at Toshiba is subject to careful quality controls that are based on the strict ISO 9241 307 Fault Class Il standard The graphic shows you examples of the various types of pixel fault that can occur Structure of a pixel I I 3 Sub Pixel I il il l UL A Pixel fault type I Pixel fault type II Pixel fault type III A pixel is constantly A pixel is constantly One of the sub One of the sub 1Pixel on seen as a white off remains black
5. software installed by Toshiba when the System is manufactured In relation to the System submitted for warranty services Toshiba may opt to either 1 repair the System or 2 replace the System with a manufactured system of equal quality and thus any data stored by you on your original System may become permanently inaccessible to you If your System was supplied with a recovery medium please note that it is important to keep it in a safe place as you may not claim further recovery media and you are responsible for backing up the medium TOSHIBA Leading Innovation gt gt gt If your System was supplied with a system recovery option it is important to copy the feature preinstalled on your hard disk to either a CD or DVD medium and keep it in a safe place Please refer to the User s Manual for further information In case of Systems with no preinstalled Software please note that no recovery media or system recovery option are included Depending on the choice of Operation System only limited feature functionality might be available Any errors or malfunction resulting out of the installation of an Operation System are not covered by this warranty gt Obtaining Warranty Service Your Toshiba Limited Warranty includes a Carry in or Send in warranty service In some countries a Pick up amp Return warranty service might also be provided To find out about the local coverage please contact Toshiba or your Authorised Service
6. e use of or inability to use the Systems or parts thereof and or the enclosed written materials even if Toshiba its supplier an authorised Toshiba representative service provider or dealer have been advised of the possibility of such damages To the extent permitted by applicable law any liability of Toshiba or its supplier which is not excluded shall be limited to the purchase price of the System The above exclusions and limitations of liability shall not apply for damages resulting from demonstrated Toshiba s product liability especially for damages such as injuries to life body or health gt COUNTRY COVERAGE This European Limited Warranty applies to Systems purchased in the following countries Austria Belgium Bosnia and Herzegovina Bulgaria Croatia Cyprus Czech Republic Denmark Estonia Finland France Germany Greece Hungary Iceland Ireland Israel Ivory Coast Italy Latvia Lithuania Luxembourg Macedonia Malta Montenegro Morocco Netherlands Norway Poland Portugal Romania Senegal Serbia Slovakia Slovenia Spain Sweden Switzerland Togo Tunisia Turkey Ukraine United Kingdom TOSHIBA Leading Innovation gt gt gt
7. e user s manual that accompanies the System 6 damage caused by accident abuse contamination misuse viruses liquid contact fire earthquake improper or inadequate maintenance or calibration negligence to the system or other external causes 7 environmental damages and or defects resulting from smoke dust dirt carbon black or other external influences 8 a Toshiba System that has been modified to alter functionality or capability without the written permission of Toshiba 9 the serial number has been removed damaged rendered defective or made illegible 10 modification of the system including defects caused by use of parts not manufactured and or sold by Toshiba 11 improper installation of third party products e g memory cards 12 displays that show breaks scratches dents liquids or any other damage resulting from improper use of the display TOSHIBA Leading Innovation gt gt gt 13 minor pixel defects of LCD displays occurring in Systems equipped with LCD display technology For more information on defective LCD displays please have a look at the LCD Pixel Policy section in this Toshiba Limited Warranty 14 damages resulting from improper transportation or packing when returning the System to Toshiba or a Toshiba Authorised Service Provider 15 issues resulting from parts intended for one System having been installed in another System of different make or model 16 damages caused b
8. have any liability for damage or loss in transit gt ADDITIONAL COSTS Toshiba is not liable for any transport delivery or insurance costs import duties taxes licensing fees and any charges from telephone fax communications as consequence of the failure of the System However should your Standard Warranty be covered by Pick up amp Return Service Type the costs for repair or replacement at Toshiba s option logistics and insurance will be covered by Toshiba save that Toshiba reserves the right to charge the end user for such costs if the end user culpable raised a claim under this Limited Warranty which in fact is not covered by it In such case and to the extent permitted by applicable law Toshiba or its Authorised Service Providers reserves the right to retain the System until such time until the end user pays the costs of preparing the cost estimate gt LIMITATION OF LIABILITY To the extent allowed by applicable law Toshiba shall not be liable for merchantability fitness for a particular purpose of the System To the extent permitted by applicable law in no event shall Toshiba or its Authorised Service Provider be liable for 1 damage to or loss or corruption of records programs data or removable storage media or 2 any damages whatsoever including direct or indirect damages loss of business profits lost savings or other special incidental exemplary or consequential damages arising out of or resulting from th
9. his warranty will become the property of Toshiba Depending on the model some parts e g AC adapter can be easily replaced by the customer themselves Those parts are defined as Customer Replaceable Units CRU parts Toshiba may at its sole discretion decide to service CRU parts to end user by shipment Upon receipt of the replacement part by the end user the original part becomes the property of Toshiba If requested by Toshiba the original part has to be returned to Toshiba at Toshiba s expense In the event that the original part is not received by Toshiba within fifteen 15 working days following the end user s receipt of the shipment instructions the end user will be charged the retail value of the replacement part gt WARRANTY EXCLUSIONS This Limited Warranty does not apply to 1 defects caused by normal wear and tear including the fair wear of consumable parts i e parts that require periodic replacement during the normal course of the System s usage e g batteries 2 breaks tears scratches dents scratched or faded covers or plastics and broken ports or any other cosmetic damage 8 defective or discoloured keyboards or keycaps if the damages are caused by fluids dirt missing keys broken plastic parts or improper use 4 damage caused by use with another product 5 use of the System other than for its normal intended use including without limitation failure to use the System in accordance with th
10. rvice Toshiba will arrange pick up of the defective unit from your location at its option repair or replace any defective Systems or parts thereof covered by this warranty with new or factory refurbished parts or systems that are equal to new products in performance and return it back to your location Toshiba will incur all repair or replacement at its option logistics and insurance costs in this process save that Toshiba reserves the right to charge the end user for such costs if the end user culpable raised a claim under this Limited Warranty which in fact is not covered by it In such case and to the extent permitted by applicable law Toshiba or its Authorised Service Providers reserves the right to retain the System until such time until the end user pays the costs of preparing the cost estimate E Under the terms of Carry in or Send in warranty service you will be required to deliver your Toshiba System including battery power cord and AC adapter to a Toshiba Authorised Service Provider for at Toshiba s option warranty repair or replacement and arrange for its collection on completion of repair or replacement You must pay any shipping charges taxes or duties associated with transportation of the System to and from the Toshiba Authorised Service Provider In addition you are responsible for insuring the System both for delivery and collection as neither Toshiba nor the company offering warranty service on Toshiba s behalf
11. that is at Toshiba s option repaired or replaced under this Limited Warranty shall be covered only for the remainder of the original warranty period or for three 3 months whichever is longer gt WARRANTY COVERAGE This Limited Warranty is only applicable in countries listed at the end of this Toshiba Limited Warranty Territory and not applicable to any Original Purchase outside this Territory Software distributed by Toshiba with or without the Toshiba brand including but not limited to System software and any hardware product not manufactured by or for Toshiba is not covered by this Limited Warranty Toshiba s only obligations with respect to software distributed by Toshiba under the Toshiba brand name are set forth in the applicable end user license or program license agreement between you and the software developer supplier Warranty repair services involving language based aspects of your System e g keyboards may not be capable of being performed in another language than the primary language used in the country where the service request is made Toshiba will at its option repair or replace any defective Systems or parts thereof covered by this warranty with new or factory refurbished parts or systems that are equal to new products in performance This Limited Warranty covers the costs of service parts and labour required to restore your System to full working order All exchanged parts and Systems replaced under t
12. y services repairs or other modifications to the System carried out by anyone other than Toshiba or a Toshiba Authorised Service Provider 17 damages caused by self repair or by performing an exchange of Non CRU parts on your own 18 defective hardware components e g hard drive that result from misuse of the System 19 any preinstalled software its quality performance merchantability or suitability for a particular purpose 20 the loss of or damage to any program data or removable storage media and or any software program whether provided with the System or installed subsequently 21 this Limited Warranty does not cover any Toshiba accessories In case of failure please refer to the accessories limited warranties terms and conditions If the System is not entitled to this Limited Warranty due to one or more of the reasons mentioned above Toshiba or its Authorized Service Providers can still offer a repair if requested by the end user Please note that in this case Toshiba or the Toshiba Authorized Service Provider may charge the end user for parts labour and expenses Furthermore Toshiba or its Authorized Service Providers reserves the right to charge the end user for the preparation of the cost estimate if the end user culpable raised a claim under this Limited Warranty which in fact is not covered by it In such case and to the extent permitted by applicable law Toshiba or its Authorised Service Providers reserves the
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