Neopost IJ35/IJ40 Operating Guide
Contents
1. 91114621683408000060816 32 E Confirmation Edition ORIG 0021 32 A Enter the 5 digit destination zip code You will be asked to confirm it If you enter an invalid zip code an error message displays and you will be asked to re enter the zip code The fee for the eConfirmation service briefly displays andis added to the postage displayed on the scale If required add other Retail Special Services Print the postage tape With the mailing system in User mode press the PRINT TAPE button on the scale keypad In Scale mode the SETMETER button on the scale is disabled To print postage select pma j To print a value of 0 select fo Select Value type sr There may be situations where you need to print a 0 00 value tape See operator error section for details Ifthe Department specified on the mailing machine differs from E Confirmation Edition 33 4132887Q A 11 28 2006 ORIG 0021 33 A that specified on the scale you will be asked to input the correct department number Affix the tape to your parcel and mail it After the tape is printed an eConfirmation record is created in the mailing system 6 4 Processing EConfirmation items using a Weighing Platform The weighing platform must be conne2. 7 TROUBLESHOOTING Message Cause solution Connection error check 1 Please check phone cable connection amp retry Phone number incorrect or missing Prefix incorrect or missing No dialtone Check phone line Call supervisor EC201 EConf upload failed The server has anerrorwith the Server Error Try again meter Error with server s attempt to communicate to device Try again Troubleshooting 43 4132887Q A 11 28 2006 ORIG 0021 43 A 4132887Q A 11 28 2006 8 INDEX C Connection data 21 Customer Profile 13 27 D Daily activity 21 Department statistics 24 E E CONFIRMATION UPLOAD 7 E Confirmation 26 27 29 E mail 3 18 26 27 ECertified Mail 27 31 EDelivery Confirmation 26 31 Error 5 26 29 33 37 40 ESignature Confirmation 27 31 G Guide 3 17 21 23 25 M MAILBOX 7 Mailbox 20 37 Manual upload 24 Monthly activity 21 O Online reporting 3 ONLINE SERVER CALL 7 Online Services MENUS 7 SETUP 7 44 Index P Password 9 10 Postal product data 21 Print 15 17 21 33 37 38 39 R Rate Protection 19 Registering 9 S SE Scale 31 SE scale 27 29 32 SETUP 7 STANDARD EDITION 18 Supervisor 7 8 20 24 supervisor 41 Supplies 4 29 U UPLOAD REPORTS DATA 7 23 Usage Reports service 4 USPS 3 26 27 28 29 30 36 42 ORIG 0021 44 A USER S GUIDE 4132887Q A ORIG 0020 01 A 11 28 2006
3. 4132887Q A 11 28 2006 7 8 TABLE OF CONTENTS SERVICES OFFERED BY THE NEOPOST ONLINE SERVI CES SERVER scsscsccssctcsssnccessencnersseacsucneccasaxasnasaxesessntsnccunemesees 3 CONNECTIONS TO THE NEOPOST ONLINE SERVER 4 2 1 Manually Connecting to the Server eeee 5 2 2 Online Service MENUS and SETUP parameters 7 ACCESSING THE NEOPOST ONLINE WEB SERVICE 9 3 1 Registering and Accessing Your Account Online 9 3 2 GUSIOMEL Profile sssrinin 13 3 3 Viewing Your Machine Inventory ceeeeeeeeeeeees 14 STANDARD EDITION ssi vsisssincestnssaseniacsnssasussssansctancttbenssarantnans 18 4 1 Ink Management Service sccceeeeeeeeeeeeeeteees 18 4 2 Rate Protection Service Downloading a New Rate19 PROFESSIONAL EDITION siisicsisccssscssnsccansssecscesnansannssnvensiss 21 5 1 Uploading Reports Data to the Online Server 21 5 2 Manually Uploading Reports Data ee 22 5 3 Department Resets cpiiescceieceseiesecudacctacuccecdecentcnsatuaens 24 E CONFIRMATION EDITION 00 cccccseteseeeeeeenseeseneeneeeeeees 26 6 1 Customer Profile E Confirmation Service 27 6 2 How Your E Confirmation Service Works 29 6 3 Processing Electronic Confirmations with an SE SCIE ersa aaa aa wcities 31 6 4 Processing EConfirmation items using a Weighing Plattor cerio eiee 34 6 5 eConfirmation Errors ccseeeeeeeeeeeeeeeeseeeeesee
4. 4132887Q A 11 28 2006 ORIG 0020 04 A
5. Click the Guide link to open the Neopost Customer Web Application User Guide as a PDF file Click the Mexport link to export the data as a comma separated value csv spreadsheet file You can then import this file into Excel or some other application Click the Meter link to view more detailed information about your mailing system devices The Device Details page displays the following information Accessing the Neopost Online Web Service 15 ORIG 0021 15 A 4132887Q A 11 28 2006 My Services Equipment Reports Tracking Supplies Home gt Equipment gt Device Details Profile Print Guide Device Details Device Details Meter 82031643 Installation Address NEOPOST OSIRIS LOCATION 1 Type J90 30955 Huntwood Ave Status ACTIVE HAYWARD C4 94544 7005 Services amp Upgrades Activation Date Basic Web Access Aug 1 2005 Active InkManagement Aug 1 2005 Active RateDownload Aug 1 2005 Active eContirmation Aug 1 2005 Active Postal statistics Aug 1 2005 Active 200 Departments Aug 1 2005 Active Department Statistics Aug 1 2005 Active Weigh Platform 30lbs 2005 Active Differential Weighing 30lbs 2005 Active Meter your mailing system postage meter serial number Type the model number for your mailing machine Status the mailing system s status ACTIVE or INACTIVE Installation Address the mailing system s installation address Services amp Upgrade
6. The recipient s signature is obtained upon delivery and a record is maintained by the USPS This service is typically used for letters rather than parcels In order to use the eConfirmation services you must have an SE scale or a Weighing Platform connected to your IJ 40 50 60 mailing machine 6 1 Customer Profile E Confirmation Service If you have purchased the E Confirmation Edition with USPS tracking the Profile link on the Online Services web page displays asection where you can activate and define your e mail notifica tions as well as enter and maintain e mail addresses for the notifications The notification settings are initially setto OFF They willneed to be set up in order to activate the e mail notification services To access your customer profile Click the Profile link on any page E Confirmation Edition 27 ORIG 0021 27 A Make any necessary changes corrections to the Delivery Confirmation information and click the Save Account Information button My Services Machines Reports Tracking Supplies Home gt Profile Profile 2 Account Information First Hame NEOPOST Last Name USER Profile Print Guide Email d bracford neopostine Suppress Notifications This email address is used for sending ink management and rate protection notifications if you have purchased an ink management or rate protection contract Delivery Confirmation Email Daily Report To
7. 6 6 Performing a Manual eConfirmation Upload Generally your mailing system automatically uploads the records to the Neopost Online server late at night Thus itis important thatthe system always remain powered on However youcan also manually upload the records under certain conditions as follows You have reached the maximum limit of items in the mailing system Your automatic connection did not occur You want to correct an operator error See Operator Errors section for details You want to upload your records before you leave for the day IEJ Your mailing system must be connected to an analog telephone line to perform an upload To upload eConfirmation data manually Select MENU button select E CONFIRMATION UPLOAD and press MIKOKEN MAIN MENU REGISTERS CARTRIDGE SUPERVISOR CLEAR MAIL PATH E CONFIRMATION UPLOAD ESCAPE A WwW The IJ 40 50 60 mailing system initializes the modem DIALING PLEASE WAIT 40 E Confirmation Edition 4132887Q A 11 28 2006 ORIG 0021 40 A 4132887Q A 11 28 2006 connects to the Neopost Online Server TRANSACTION IN PROGRESS PLEASE WAIT and uploads your eConfirmation data When the data transfer is complete the IJ 40 50 60 mailing system displays amessage indicating the successful completion of the records upload ONLINE SERVER CALL COMPLETE CONTINUE Press KONINI After the transaction is
8. Connections to the Neopost Online Server ORIG 0021 8 A 4132887Q A 11 28 2006 3 ACCESSING THE NEOPOST ONLINE WEB SERVICE Online Service web access is included in the purchase of your Neopost IJ 40 50 60 mailing system You ll want to set up your accountto view information about your mailing system and access usage report data and E Confirmation tracking reports The Online Service Web lets a user view information about a single mailing system at a time After installation of your lJ 40 50 60 mailing system follow the instructions below to set up your My Neopost User ID and password Once activated you can begin to use your Online Services account immediately 3 1 Registering and Accessing Your Account Online Access the Neopost home page www neopostinc com Click the Support button and choose My Neopost from the drop down menu h neopost usa ABOUT US PRODUCTS SUPPORT NEOSHOP CONTACT US Customer Support Date Change Meter Migration By reopen weig pate Change ATEESS YOUR and IM Tax Information Sign On Sign Up Service Request Help Me Choose Product Selector Innovative Mailing ny neor ping Solutions The Sign Onwindow displays with a Security Alert Click Yes to proceed Security Alert You are about to be redirected to a connection that is not iy T secure The information you are sending to the current site might be retransmitted to a nonsecure site D
9. Printa postage tape with the 0 000 value no weight Your mail machine will create the new eConfirmation record with the correct zip code and e confirmation service Manually upload the eConfirmation records and delete the first PIC on the Neopost Customer Web application so that it will not be tracked Step 2 If more postage is required due to a change in zip code or eConfirmation service Correcting the zip code or changing the eConfirmation service may result in an additional charge for postage In such cases you ll also need to create a postage tape for the difference and affix it to your package Place the parcel on the weighing platform Follow the standard steps for processing a package Be sure to input the corrected zip code or eConfirmation service and options along with the correct mail class Your mailing machine will calculate and display the postage for delivery of the package with the new zip code or new e Confirmation service Manually calculate the difference between the corrected postage and the postage already affixed to the parcel Remove the parcel from the weighing platform Using the mailing machine keyboard enter the value that you calculated as the difference between the corrected postage and the postage already affixed to the parcel Print a new postage tape and affix the tape adjacent to the postage tape already on the package E Confirmation Edition 39 ORIG 0021 39 A
10. or Soxa button to select it E Confirmation Edition 35 4132887Q A 11 28 2006 ORIG 0021 35 A 4132887Q A 11 28 2006 SERVICES 1 Oversize surcharge 2 Del Conf eService 3 Del Conf FC Pri 4 Sig Conf eService V 5 Sig Conf ACCEPT VN ON OFF SERVICES A EEN 7 Certified Mail 8 COD 9 Registered 10 Insurance ACCEPT VN ON OFF Youcanthen selectand ADD other options or press BENCE Press the gees button onthe WEIGH PLATFORMscreen to display the ECONFIRMATION screen Inthe E CONFIRMATIONscreen checkthe Tracking Label Number The machine automatically suggests the next Tracking Label Number inthe sequence Use the labels in order to avoid typing the full number each time Press C to enter a new Tracking Label Number To change the Tracking Label Number use the arrow button to highlightthe numbers to change and enter number using keypad When the Tracking Label Number is correct press button If ENTER Z Pscreen is displayed enter the correct zip code and press button On the lJ 40 50 60 mailing machine press The machine prints the tape and creates an eConfirmation record see below for instructions on how to access this record Apply the tape to the package Leave the machine ON and connected at night to automatically upload the record to the USPS You can also upload records manually see below for instructions 36 E Confirmation Edition ORIG 0021 36 A 413
11. 2887Q A 11 28 2006 6 5 eConfirmation Errors Error Messages During The Postage Creation Phase The mailing machine automatically checks for the following error conditions You select a service and use the wrong label You use the same label twice during the day before you upload any records You modify the zip code inconsistently You type an invalid PIC Inthese cases just follow the instructions Error After Postage Has Been Printed and Records Uploaded You may see that some records contain one or more errors Such information is displayed in the device mailbox message or on the daily report Go to the Tracking page on the Neopost Customer Web application Check the item status Generally errors are caused by using invalid destination zip codes or by creating duplicate PIC s In this case the item will NOT be tracked You should delete the record on the web site T If the mail has not been sent yet you can restart the process with new labels and print 00 000 tapes or complementary postage tapes OPERATOR ERROR CORRECTION Occasionally the operator may make a mistake in mixing tracking labels typing the wrong destination zip code or selecting the wrong service If the mail has not gone yet you can correct these errors without paying extra postage and while still getting your mail tracked E Confirmation Edition 37 ORIG 0021 37 A 4132887Q A 11 28 2006 already pr
12. 37 6 6 Performing a Manual eConfirmation Upload 40 TROUBLESHOOTING sisissccacecctsadtocsacdsdecetsaveactonedccenceancuets 43 INDEX desestcntessaced savcsnesiccsuccvanceenes sensed seedateasaidandenweceiuvasdemeucees 44 1 ORIG 0021 1 A Special icons S Signals an essential piece of information that cannot be missed Signals an important issue 4132887Q A 11 28 2006 ORIG 0021 2 A 4132887Q A 11 28 2006 1 SERVICES OFFERED BY THE NEOPOST ONLINE SERVICES SERVER Online Services simplify the use of your mailing system add value to your mailing operation and improve the productivity of your mailroom Your J 40 50 60 mailing machine is engineered to take full advantage of all the features and capabilities of Online Services Neopost s Online Services and capabilities include Neopost s exclusive online reporting The usage on your machine is available from your personal secure web account simplifying tracking and reporting on your postage expenses eConfirmation Services Save money with USPS discounts on Delivery and Signature Confirmation services and simplify the process of sending Certified Mail Monitor delivery of all of your tracked mail from your Neopost web account Rate Updates Maintain current postal rates with automatic electronic convenient downloads into your Neopost mailing machine No more memory cards and PROMs at rate change
13. AYWARD CA 1J90 Meter 82030115 in HAYWARD CA 1340 Meter 83100001 in HAYWARD CA 1340 Meter 83100003 in HAYWARD CA IJ60 Meter 83100004 in HAYWARD CA 1J60 Meter 83100007 in HAYWARD CA click here or on Equipment for more information POSTAGE SPENDING Your usage within the last year is Meter 62030115 130 410 items for 92 111 315 Meter 83100004 36 items for 120 300 Meter 82031647 128 items for 77 880 Meter 63100007 42 items for 48 070 click here or on Reports to view detailed usage statistics for your systems E CONFIR ON TRACKING Ye our last 10 Tracking items 9171621683408000085913 Mailed 03 16 06 05 32 PM OK Info was uploaded to USPS 9171621683408000085920 Mailed 03 6 06 05 32 PM Error Duplicate Tracking Number 9171621683408000085937 Mailed 0316 06 05 31 PM OK Info was uploaded to USPS 9171621683408000085951 Mailed 03 08 06 02 57 PM OK Info was uploaded to USPS 9114621683408000062629 Mailed 11 15 05 02 26 PM OK Delivered 9114621683408000062599 Mailed 11 14 05 03 28 PM OK Delivered 9114621683408000062575 Mailed 10 25 05 01 18 PM OK Delivered 9114621683408000062537 Mailed 1011 05 01 42 PM OK Delivered 9114621683408000062520 Mailed 1010 05 11 07 AM OK Delivered 911462168340800006251 3 Mailed 10 06 05 02 10 PM OK Delivered click here or on Tracking for more information 3 2 Customer Profile Click the Profile link to access your account information My Services Equ
14. Ink alerts Never run out of ink again The Online Server monitors your mailing machine s ink supply and e mails an alert notification when it s time to re order Remote diagnostics and technical support Experienced Neoposttechnical professionals analyze your mailing machine s error logs diagnose your mailing machine before an on site service visitand your system software can be updated remotely reducing service delays Your mailing system connects to Neopost s Online Server viathe same telephone connection you use to add postage to your meter Allconnections are secure and all datais maintained under strict privacy policies As aNeopost customer you have aweb account accessible from the Neopost home page http www neopostinc com Atthis site click on Support and select My Neopost This account provides information about your mailing system and access to Neopost s Online Services See the Accessing Neopost Online Web Servi ces section for instructions on logging in to your web account This user guide will walk you through these Online Services on your lJ 40 50 60 mailing system Services Offered by the Neopost Online Services Server 3 ORIG 0021 3 A 4132887Q A 11 28 2006 2 CONNECTIONS TO THE NEOPOST ONLINE SERVER To fully benefitfrom the convenience and power of Neopost Online Services your lJ 40 50 60 mailing system should be connected to alive analog telephone line so thatit ca
15. UPLOADS REPORTS DATA ESCAPE ONLINE SERVER CALL This menu is always present It allows you to connectto the Online Server in order to retrieve information rate or messages or to set parameters scale capacity amount of departments You will be instructed to use this menu during a rate change You can also use this menu to test your phone connection and settings UPLOAD REPORTS DATA This menu will only appear if you have subscribed to the Professional Edition see section 5 This menu allows you to manually upload Reports data to the Online Server Italso should be used before and after a department reset see section 5 3 E CONFIRMATION UPLOAD Displayed in the MAIN MENU and will only appear if you have subscribed to e Confirmation Edition see section 6 This menu allows you to manually up load e Confirmation records to the Online Server In addition amenu MAILBOX appears if a message was posted in your mailing system Operator mailbox or your mailing system Supervisor mailbox see examples section 5 Connections to the Neopost Online Server 7 ORIG 0021 7 A 4132887Q A 11 28 2006 In Supervisor mode you can also access SETUP parameters by pressing the SETUP key Use the menu TELEPHONE SETTINGS to add a PREFIX if your phone system requires a prefix generally 0 or 9 to access to an outside line SERVER SETTINGS menu should only be used when instructed by a customer service representative 8
16. completed a message displays indicating ifthe number of records andthe content were correct Messages will also be posted in the machine mailbox of the operator and the supervisor To access the message select MAILBOX inthe ONLINE SERVICES menuin Supervisor mode ONLINE SERVICES 1 ONLINE SERVER CALL 2 UPLOAD REPORTS DATA 3 MAILBOX ESCAPE E Confirmation Edition 47 ORIG 0021 41 A 4132887Q A 11 28 2006 Press to clear the mail box or press to close the message 50 Packages were processed with no error Please check our website www neopostinc com ESCAPE How can I request a Proof of Delivery letter online A proof of delivery letter is available for Express Mail or Signa ture Confirmation service For signature Confirmation ser vice Your Neopost Online service web provides you directly a link to the USPS web site and populates the tracking number for you click on the Signature Confirmation item status link to access to the detail page then click on Proof of Delivery There is no additional fee for this service How can I request a Proof of Delivery letter for my Certified Mail insured COD or Registered Mail item You can obtain a Proof of Delivery letter which will include the signature of the person who accepted the article for these items by purchasing a Return Receipt After Mailing from your local Post Office 42 E Confirmation Edition ORIG 0021 42 A
17. cted to your mailing machine see your Neopost lJ 40 50 60 Mailing System User Manual for instructions Using your weighing platform to send a package and request eConfirmation service is simple Make certain your weighing platform is connected to your mailing machine and selected on the User Screen Make certain your weighing platform WP is zeroed Remove all items from the WP and press ff twice after the second time weight value must be zero Place the eConfirmation label on the package Place your package onthe WP The previously selected rate class displays on the screen To select a different rate class select 1 RATE press Paw and choose the rate class WEIGH PLATFORM 1 RATE 1st Class Priority 2 FORMAT 1st Letter 3 SERVICE NONE 0 0 0z ACCEPT MODIFY 34 E Confirmation Edition 4132887Q A 11 28 2006 ORIG 0021 34 A The mostcommon rate classes are includedinthe 1 RATE menu e g 1S PRIORITY PRIORITY etc Select one of these and press to choose it 1 1st Class Priority 2 Priority Flat 3 1st Postcard 4 Package Services W 5 Express Mail PO Addr ESCAPE SELECT Select the 2 FORMAT and press to select the appropriate type Then press the button 1 1st Letter ESCAPE SELECT Ifthe DESTINATION field is displayed enter the destination zip code and press EKo Select 3 SERVICES and press then select the appropriate eConfirmation service and press ON OFF
18. ction such as a rate download or usage report data upload etc See the appropriate section for details It is strongly recommended that you leave the IJ 40 50 60 mailing system turned on in sleep mode and connected to a live analog telephone line during the night to let the connection to the Neopost Online Server occur automatically 2 1 Manually Connecting to the Server To manually connect to the server Go in supervisor mode by pressing key pee neopos SUPERVIS Enter supervisor PIN Select ONLINE SERVICES from the lJ 40 50 60 menu and press MIKEA Connections to the Neopost Online Server 5 4132887Q A 11 28 2006 ORIG 0021 5 A 4132887Q A 11 28 2006 SUPERVISOR SECURITY amp DEPT REGISTERS TEXT LOAD FROM MEMORY CARD ONLINE SERVICES ESCAPE Select the appropriate option from the Online Services menu and press BOKE ONLINE SERVICES 1 ONLINE SERVER CALL ESCAPE The IJ 40 50 60 mailing system initializes the modem connects to the server and performs any pending uploads and or downloads The mailing system then disconnects and displays any appropriate message 6 Connections to the Neopost Online Server ORIG 0021 6 A 4132887Q A 11 28 2006 2 2 Online Service MENUS and SETUP parameters Here is alist of Online Services menus accessible by the Operator and the Supervisor ONLINE SERVICES 1 ONLINE SERVER CALL 2
19. d bradford neopostinc Email Notifications To d bradford neopostinc When Sent 7 When Delivered 7 When Hot Received Y Within 5 day z Save Account Information Email Daily Report To the email address of the person who is to receive adaily summary status for the eConfirmation tracking records uploaded the previous day Email Notifications To the email address of the person who is to receive email notifications about the following events if the checkbox is selected When Sent when the eConfirmation mailing information is forwarded to the USPS When Delivered when the status of the mailing is received from the USPS When Not Received notification that no delivery confirma tion was provided by the USPS after x days Within indicates how many days must pass before a When Not Received alert is sent When an update has not been received from the USPS dated within the last x days e g within the last 24 hours at the time of the status check the email alert is sent This status is checked once a day 28 E Confirmation Edition 4132887Q A 11 28 2006 ORIG 0021 28 A 4132887Q A 11 28 2006 6 2 How Your E Confirmation Service Works You can track mail delivery through the Neopost Online server because the server is in constant communication with the USPS The diagram below shows how tracking information flows from your mailroom through the Neopost Online
20. ervice makes certain that you always have the latest postal rates loaded on your IJ 40 50 60 mailing system When anewrateis announced by the Post Office Neopost prepares the necessary rate changes and sends an email notification about the pending rate change to the email address in your online profile Access the Neopost Customer Web application and click the i Profile link to edit this email address Follow the instructions in the email The Neopost Online Server schedules an automatic rate download to occur at the appropriate time The rate download will happen during a regular call to the Neopost Online Server youdo notneed to do anything to receive the new rate package If your mailing machine is not covered by the Rate Protec tion service you must contact your Neopost Customer Service representative to obtain the new rate package Upon placing the order a similar process will electronically download the new rate for you To confirm download of a new rate package manual call only When the automatic rate package download has been successfully completed your lJ 40 50 60 mailing system displays a message Message SDL 200 Download completed for file USPS ESCAPE In addition to that a message is sent to the Mailbox see the icon EK in the main screen Contact your supervisor Standardedition 19 ORIG 0021 19 A 4132887Q A 11 28 2006 The following steps must be follo
21. fied Mail Select Special Service Reg Cert RRcp More Or press wore to select the pc Delivery Confirmation or s Signature Confirmation options Select Special Service O IEJ Delivery and Signature Confirmation are only available when used with pieces mailed at the First Class Parcel rate You cannot affix a Delivery or Signature Confirma tion label to a letter However if the parcel is over 75 inch thick or is a box regardless of thickness it qualifies for the First Class Parcel rate E Confirmation Edition 31 ORIG 0021 31 A 4132887Q A 11 28 2006 Thickness over 0 75 In Select Electronic E con Electronic or Retail Your SE scale identifies the tracking number as a PIC for Package Identification Code Compare the PIC tracking number inthe display with the number on the eConfirmation label affixed to your parcel If they match press fs If not press 1 or 1 to make them match and then press ps If your scale is eConfirmation compatible and you are using it for the first time or if you need to enter a new tracking number press New enter the new PIC tracking number using the keypad and then press ENT on the keypad Current PIC is 9114621683408000060816 LAJI LAJI LAJI LAJ United States Postal Service DELIVERY CONFIRMATION
22. hen select ONLINE SERVICES from the IJ 40 50 60 Main Menu and press EKOE MAIN MENU REGISTERS CARTRIDGE SUPERVISOR CLEAR MAIL PATH E CONFIRMATION UPLOAD ESCAPE M WwW then by pressing i A MAIN MENU A RNR ESCAPE IEJ E CONFIRMATION UPLOAD is displayed only if e confir mation records are currently stored in the machine 22 Professional edition ORIG 0021 22 A Select UPLOAD REPORTS DATA from the ONLINE SERVICES menu and press EOS ONLINE SERVICES 1 ONLINE SERVER CALL 2 UPLOAD REPORTS DATA 3 MAILBOX ESCAPE The IJ 40 50 60 mailing system initializes the modem DIALING VN PLEASE WAIT connects to the Neopost Online Server TRANSACTION IN PROGRESS Lam PLEASE WAIT A and uploads your reports statistics data When the data transfer is complete the IJ 40 50 60 mailing system displays amessage indicating the successful completion ofthe transaction ONLINE SERVER CALL COMPLETE CONTINUE You can now view your departmental account data for one mailing system at a time by clicking the Reports menu in the Neopost Customer Web application Click the Guide link to open the Neopost Customer Web Application User Guide for detailed instructions on viewing your usage reports data Professionaledition 23 4132887Q A 11 28 2006 ORIG 0021 23 A 4132887Q A 11 28 2006 5 3 Department Resets The lJ 40 50 60 mailing sy
23. hly Departmentaccountdata thetotalamountofpostageusedand the number of items mailed per department accountor cost center 5S If you do not turn on the department mode of your mailing machine on the first day of usage your data will be stored to Miscellaneous Department Miscellaneous Department is not uploaded to the Neopost Online Server as part of your departmental usage Connection data a log of all the connection activity between the IJ 40 50 60 mailing system and the Neopost Online Server for a defined period Departments are defined during installation and are maintained on the IJ 40 50 60 mailing system Refer to the J 40 50 60 Mailing System User Guide for instructions on defining departments Professionaledition 27 ORIG 0021 21 A 4132887Q A 11 28 2006 Activity data is uploaded to the Neopost Online Server monthly and is stored on the server for 13 months Data is uploaded automatically at the close of each month 5 2 Manually Uploading Reports Data Your J 40 50 60 mailing system automatically uploads reports activity data after midnight on the last day of the month See the Automated Connections section for details However if there was aconnection failure or ifthe mailing machine is not connected to an analog telephone line you can manually upload reports statistics data from your J 40 50 60 mailing system to the Neopost Online To manually upload usage data Press button t
24. inted postage placed the wrong eConfirmation label on a mail piece need to change the Tracking Number PIC Place a new eConfirmation label on the item on top of the previous one DO NOT PLACE THE ITEM ON THE WP This will allow you to create a 00 000 tape Follow all the standard steps for processing a package by choosing the same rate class eConfirmation service and options and destination zip code Print a postage tape with the 0 000 value no weight Your mail machine will create the new eConfirmation record If the posting date is unchanged there is no need to affix the postage tape to your parcel Ifthe posting date is changed affix the 00 000 postage tape adjacent to the postage tape already on the package already printed postage I need to change the Zip Code or the eConfirmation Service e g use eSignature Confirma tion instead of eDelivery Confirmation Step 1 Follow the instructions in Step 1 tochange Zip Code or e Confirmation Service If additional postage is required due to the change continue to Step 2 Place a new label on the item on top of the previous one DO NOT PLACE THE ITEM ON THE WP This will allow you to create a 00 000 tape Follow all the standard steps for processing a package by choosing the same rate class and enter the new eConfirmation service and options or destination zip code 38 E Confirmation Edition ORIG 0021 38 A 4132887Q A 11 28 2006
25. ipment Tracking Supplies Home gt Profile Profile amp Print Guide Profile Account Information First Name NEOPOST Last Hame USER Email c carter msi na com Suppress Notifications This email address is used for sending ink management and rate protection notifications if you have purchased an ink management or rate protection contract Delivery Confirmation Email Daily Report To c cart ostinc col Email Notifications To c cart opostinc col When Sent When Delivered 7 When Hot Received y Within 5 days zj Save Account Information Accessing the Neopost Online Web Service 13 4132887Q A 11 28 2006 ORIG 0021 13 A 4132887Q A 11 28 2006 Your Customer Profile lists the following information Customer Name Customer Email address you can edit your email address in the edit box Suppress Notifications checkbox select this box if you do not wish to receive emails regarding your Ink Management and Rate Protection services if you have purchased these services l If you have purchased an eConfirmation service your profile will contain additional information regarding email notifications see page 27 3 3 Viewing Your Machine Inventory Use the Equipment menu to view information about your Neopost J 40 50 60 mailing system Your mailing machine is identified by the current postage meter serial number Click the Equipment menu lin
26. k to open the Machines page which displays details about your mailing system My Services Equipment Reports Tracking Supplies Home gt Equipment Profile Print Guide WExport Machines Criteria Meters BASE 82030115 FEEDER 82031647 Search METER 83100001 83100003 Customer NEOPOST CORP OFFICE 30955 Huntwood Ave HAYWARD CA 94544 7005 Meter 82030115 82030115 METER IBI Postage Meter 7 N22i ACTIVE 604043500004_10105 RTD Roll Tape Dispensor INACTIVE 1035_10105 INTERN amp L_MODEM Modem for IJ Series ACTIVE 000JDS1002 _10105 DYNAMIC_SCALE Dynamic scale ACTIVE 410411006278_10105 WEIGHING_PLATFORM External Weigh Platform ACTIVE 0500292 BASE Mail Machine 4MB ACTIVE 4127395U400_10105 PC_TERMINAL PC terminal INACTIVE O000JF630314_10105 ADVANCED_FEEDER Mixed Mail Feeder ACTIVE 14 Accessing the Neopost Online Web Service ORIG 0021 14 A 4132887Q A 11 28 2006 Your Machinespage displays the following information about your mailing system your customer name the lJ 40 50 60 mailing system s installation address the postage meter serial number For installed or connected mailing machine hardware the Device ID number the type of device adescription of the device the status of the device Allocated Active or Inactive Click the Profile link to access your customer profile Click the Sprint link to print this information to your default printer
27. l Server The special rate is identified as eConfirmation on your mailing system andin these instructions To be eligible for Postal Service discounts on Delivery Confirmation and Signature Confirmation services you must use e identified tracking labels that are only available from Neopost Any other label will cause an input error message Your IJ 40 50 60 mailing machine cannot process confirmation service tracking labels obtained from a Post Office retail counter The e in the upper left corner of the label expedites processing and indicates the discount to the letter carrier eDelivery Confirmation You receive an email with the date and time of the delivery The dates and times of any unsuccessful deliveries are also noted eDelivery Confirmation is available with First Class Priority or Package Service including Parcel Post Media Mail etc 26 E Confirmation Edition ORIG 0021 26 A 4132887Q A 11 28 2006 eSignature Confirmation You receive an email with the date and time of the delivery and the name of the person who signed for the parcel Youcanobtain acopy ofthe proof of delivery signature via FAX or email fromthe USPS The dates and times of any unsuccessful deliveries are also noted eSignature Confirmation is available with First Class Priority or Package Service including Parcel Post Media Mail etc eCertified Mail You receive an email with the date and time of the delivery
28. n link to the Neopost Online Server automatically Atapre settime usually between midnight and 5 00 AM your IJ 40 50 60 mailing system will initiate a call to the Neopost Online Server For the Usage Reports service the IJ 40 50 60 mailing system automatically connects atthe end of each month to upload departmentand postal category statistics Forthe eConfirmation service your IJ 40 50 60 mailing system automatically connects at night if you have processed transactions that day For the Ink Managementservice the lJ 40 50 60 mailing system automatically connects when it s time to re order ink supplies First the mailing system initializes the modem DIALING VN PLEASE WAIT Then the mailing system connects to the Neopost Online Server TRANSACTION IN PROGRESS EN PLEASE WAIT When the connection is established the mailing system performs the data transfer At the conclusion of the session a message displays indicating the successful connection and data transfer Below is a message indicating a successful connection 4 Connections tothe Neopost Online Server ORIG 0021 4 A ONLINE SERVER CALL COMPLETE CONTINUE If the call fails an error message will be displayed See the Troubleshooting section for a description of failed connections You can also connect to the Online Server manually You can perform ageneric Online Server Call as described below or you can perform a specific a
29. o you wish to continue Accessing the Neopost Online Web Service 9 ORIG 0021 9 A Ifyou have not registered as a My Neopostuser select Click Here to register in the lefthand menu If you have already registered enter your username and password and skip to page 12 neopost y SA ABOUTUS PRODUCTS SUPPORT NEOSHOP CONTACT US Don t have a My Neopost account Click Here to register FEATURES on roduction Updates Webmaster Neopost All rights reserved Site Map Add to favorites Enter the requested information your Neopost Customer Number Postage On Call POC Account Number and Meter Serial Number then click Continue N neopost usa ABOUT US PRODUCTS SUPPORT NEOSHOP CONTACT US earch 5 Register Enter required customer information below Customer Number Help Me POC Account Number Helpme Meter Serial Number Helpme Continue 10 Accessing the Neopost Online Web Service 4132887Q A 11 28 2006 ORIG 0021 10 A 4132887Q A 11 28 2006 Complete the registration information and select your User Name and Password then click Register neopost usa WE VALUE YOUR MAIL PRODUCTS SERVICES NEOSHOP ABOUT US NEWS CONTACT US Enter your customer information below Company Name Contact First Name D Contact Last Name SSS work Phone q a Fax Number Address SS SS Saa Address 2 _ sy Ci
30. omer Web Application User Guide for more details GETTING ECONFIRMATION STATUS INFORMATION Mailing status information is available in two ways Via the My Neopost web site This application is supported by the Neopost Online server Via emails from the Neopost Online server You can log on to the My Neopost web site with a password 24 hours a day 7 days a week Email notifications arrive when a change in your mail s status occurs at USPS 30 E Confirmation Edition 4132887Q A 11 28 2006 ORIG 0021 30 A 4132887Q A 11 28 2006 6 3 Processing Electronic Confirmations with an SE Scale In Scale mode you put one mailing item onthe scale and generate one tape at atime Affix an eDelivery Confirmation label an eSignature Confirmation label or a eCertified Mail label to your parcel Be sure to use the one with the lowest eConfirmation tracking number When you open a package of eConfirmation labels the label on the right usually has the lowest eConfirmation number eConfirmation numbers are in sequential order and ignoring the last digit onthe right the numbers increment by 1 Check that the scale shows a zero weight reading with nothing on the platform If not press ZERO on the keypad Place the parcel on the scale Selectthe type of service First Class Priority 1S PRIORITY or Parcel Post PRCL POST Press Special Services key At this point you can select CERT Certi
31. reset until the end of the monthly period andthen add them to the values uploaded at the end of the monthly period thereby displaying the full total for the monthly period for this department 24 Professional edition ORIG 0021 24 A For more details you can refer to the Online guide or you can view or and download directly from your Online server web application click on Guide Professionaledition 25 4132887Q A 11 28 2006 ORIG 0021 25 A 4132887Q A 11 28 2006 6 E CONFIRMATION EDITION The E CONFIRMATION EDITION contract enables the E Confir mation Services With E Confirmation Services your mailing machine can capture and process USPS Delivery Confirmation Signature Confirmation and Certified Mail tracking label numbers After upload to the Online Server simply log on to the Neopost Customer Web application click onthe Tracking tab and monitor allof your USPS Confirmation Service delivery tracking records at aglance or in detail in one convenient location In addition to online tracking you can activate and receive e mail status updates for your tracked parcels E Confirmation not only increases efficiency in your mailroom it cuts postage expense You ll realize postage savings on your tracked parcels because the Postal Service provides a discount onits retail Delivery and Signature Confirmation fees when parcel tracking data is uploaded electronically to the Posta
32. s the services and or features upgrades installed name activation date and status Active or Inactive The bottom part of the Device Details page displays more detailed information about your mailing system METER 82030115 ACTIVE Software Description 30 21 Meter Software Activation Date 2005 11 17 BASE 0500292 ACTIVE Software Description 2 09 Rates Activation Date 2006 03 11 Effective Date 2006 01 03 Part Number MHV 06 01K RTD 604043500004_10105 ACTIVE INTERNAL_MODEM 1035_10105 ACTIVE Software Description SOFTO297 Activation Date 2006 01 19 16 Accessing the Neopost Online Web Service ORIG 0021 16 A Software Description the version number of the software installed Activation Date the activation date of the software installed yyyy mm dd Active Rate Version the version number of the rate installed Effective Date the effective date of the rate installed yyyy mm dd Part Number the part number of the rate installed Click the Profile link to access your customer profile Click the Sprint link to print this information to your default printer Click the Guide link to open the Neopost Customer Web Application User Guide as a PDF file Accessing the Neopost Online Web Service 17 4132887Q A 11 28 2006 ORIG 0021 17 A 4132887Q A 11 28 2006 4 STANDARD EDITION The STANDARD EDITION contrac
33. server and on to the USPS and then back to you United States Postal Service Neopost Data Center USPS updates sends information to Neopost Data Center USPS on mailing status neopost i D 4 Mailing is labeled and Email notification is metered data goes to sent to you when Neopost Data Center mailing is delivered HOW THE PROCESS WORKS IN YOUR MAILROOM Apply a tracking label Supplied by Neopost to your mail For information about ordering new labels click on the Supplies menu You can only use tracking labels that are supplied by Neopost Any other labels will cause an input error mes sage Select the appropriate rate and eConfirmation service on your SE scale or directly on your machine display Weighing Platform E Confirmation Edition 29 ORIG 0021 29 A Apply the metered postage to your mail Deposit your mail with the USPS E Confirmation does not require additional special paper work as do retail mail confirmations Upload your daily mailing information to the Neopost Online Server This function is performed automatically during a call between midnight and 5 00 AM Receive USPS updates about your mail s delivery status via emails from the Neopost Online server You can also check the status of your mail on the web by logging on to Online Services and clicking on the Tracking menu of the Neopost Customer Web application Click the Guide link to open the Neopost Cust
34. stem allows you to perform a department reset Resetting a department means clearing all the department values refer to lJ 40 50 60 mailing system user s guide To reset one or more departments you should follow these 3 steps 1 Upload the Department data to the Online Server by following the steps described in the previous section Manually Uploading Your Usage Data 2 Perform the reset of one or more departments this can only be done in supervisor mode menu Department 3 Upload the Department data a second time to the Online Server by following the steps described in the previous section Manually Uploading Your Usage Data This will ensure a proper synchronization of data between the server and the mailing system If you did not perform a manual upload before the reset IJ 40 50 60 mailing system will propose you to do so If you choose to reset without connecting to the Online server the department will be set to 0 on the mailing system and the department statistics will be erased without upload to the server This data can not be recovered Atthe end of step 3 the values for the departments that were reset are cleared on the device as well as on the Online server Ifyou do more than one reset the same day onthe same department the values displayed on the Online server web application will not be cleared but will remain as they were after the first reset The Online Server will store the values you upload before the
35. t provides two services Ink Management and Rate Protection The Ink Management service will send an electronic update to the Online Server when the mailing machine s ink supply is running lowor aboutto expire You will receive an email message informing you of either condition so that a replacement can be ordered Rate Protection ensures that the most current postal rates are installed on your mailing system After the Postal Service announces achangetoits rate andfee schedule the Online Server downloads the newrates into your mailing machine Your mailing machine will automatically switch to the approved rates on the effective date of the rate change 4 1 Ink Management Service If you have purchased the Ink Management service the lJ 40 50 60 mailing system monitors for both low ink status and expiration date for the cartridge When an ink cartridge needs replacement the mailing system displays an alert message and initiates a connection to the Neopost Online Server When the Online Server processes the alert Neopost sends an e mail reminder that a replacement will need to be ordered The email notification is sent to the email address in your online profile Access the Neopost Customer Web application and click the Profile link to edit this email address 18 Standard edition ORIG 0021 18 A 4132887Q A 11 28 2006 4 2 Rate Protection Service Downloading a New Rate The Rate Protection s
36. ty Ee State Select State v Zip Email SS Evening Phone Oo ET User ID Password Your password must contain at least one 1 numeric character Confirm Password Hint Question Mothers Maiden Name v This value will be needed in case your password is forgotten Hint Answer By Clicking I Agree you are agreeing to the Terms amp Conditions L 1 Agree Enter the Username and Password you selected during the My Neopost registration and click the Sign On button Accessing the Neopost Online Web Service 11 ORIG 0021 11 A Sign On Neopost Partners can review their account activity specify document profiles and request for information on this site Enter your My Neopost Sign On user name and password to login Username Password Don t have a My Neopost account Click Here to register The My Services page displays the Neopost Online Services selection in the side bar neopost usa ABOUT US PRODUCTS SUPPORT NEOSHOP CONTACT US search x h MY NEOPOST Neopost Online Services hipping load the i Select Neopost Online Services to display the Online Services Home page 12 Accessing the Neopost Online Web Service 4132887Q A 11 28 2006 ORIG 0021 12 A My Services Equipment Reports Tracking Supplies Home Profile 2Print Guide Hello NEOPOST USER EQUIPMENT amp CONTRACTS 1J80 Meter 82031647 in H
37. wed by the Supervisor to access to the supervisor Mailbox Press 2 button on the keyboard then press button under Eg and enter the supervisor pin number pee neopos SUPERVIS Select ONLINE SERVICES and press Select Mailbox menu There you will find the new message in the mailbox ONLINE SERVICES 1 ONLINE SERVER CALL 2 UPLOAD REPORTS DATA 3 MAILBOX ESCAPE Press to display your mailbox Download completed for pack rate 04 05 A ESCAPE Press to close your mailbox Press ERa 0 erase the message and close your mailbox 20 Standard edition ORIG 0021 20 A 4132887Q A 11 28 2006 5 PROFESSIONAL EDITION The PROFESSIONAL EDITION contract lets you upload statistics data from your mailing machine so you can view or print reports using the Neopost Online Service Web application 5 1 Uploading Reports Data to the Online Server The Online Services Reports page provides detailed departmental account reports for your mailing system including Monthly and Daily activity data the total amount of postage used and the number of items Monthly Postal product data the total amount of postage used and the number of items mailed within the different mail classes postal product codes S Postal products are determined by using a scale or weigh platform to calculate the postal rate Postage values selected manually will be assigned to a category no product code Mont
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