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GT800t Users Guide (en) - Zebra Technologies Corporation

1. Top View INU a Align Here for Genuine Zebra Ribbon P1032729 003 Rev A GT800 Thermal Transfer Printer User Guide 9 30 2014 9 30 2014 Loading Transfer Ribbon 4 Turn the ribbon take up hub with the top moving toward rear to remove slack from the ribbon Rotating the hub helps to finish aligning the take up ribbon position to the supply ribbon roll The ribbon leader should be completely covered by the ribbon 5 Verify that the media is loaded and ready to print and then close the printer cover 6 If printer power is on press the Feed button to have the printer feed a minimum of 20 cm 8 inches of media to remove slack and ribbon wrinkle straightens the ribbon and to align the ribbon on the spindles Otherwise wait to turn on the printer and complete the printer Getting Started instructions in this chapter Change the print mode setting from direct thermal printing to thermal transfer to set the printer s temperature profiles for thermal transfer media This can be done with the printer driver application software or printer programming commands When controlling printer operations with ZPL programming refer to the Media Type AMT ZPL II command follow the instructions in the ZPL Programming Guide e When controlling printer operations
2. P1032729 003 Rev A GT800 Thermal Transfer Printer User Guide 9 30 2014 35 After Your Printer is Connected After Your Printer is Connected Now that you have basic communication to your printer you may want to test printer communications and then install other printer related applications drivers or utilities Testing Communications by Printing Verifying the print system s operation is a relatively simple process For Windows operating systems the Zebra Setup Utility or the Windows Printers and Faxes Control Panel to access and print a test label For non Windows operation systems copying a basic ASCII text file with a single command WC to print a configuration status label Test Printing with Zebra Setup Utility 1 Open the Zebra Setup Utility 2 Click on the newly installed printer s icon to select the printer and activate the printer configuration buttons below it in the window 3 Click the Open Printer Tools button 4 In the Print tab window click on the Print configuration label line and click on the Send button The printer should print a configuration status label Test Printing with Windows Printer and Faxes menu 1 Click on the Windows Start menu button to access the Printers and Faxes menu or Control Panel to access the Printers and Faxes menu Open the menu 2 Select the newly installed printer s icon to select the printe
3. DIA MEDIA MEDIA MEDIA GT800 Thermal Transfer Printer User Guide 9 30 2014 Troubleshooting Tests Troubleshooting Tests Printing a Configuration Report To print out a listing of the printer s current configuration refer to the one flash sequence in Feed Button Modes on page 92 in this section See Appendix ZPL Configuration on page 103 to interpret the label PRINTER CONFIGURATION sere Technologies GT800 300dpi El DARKNESS 0 TEAR OFF WEB sse IEEE eee eee eee eee eee eee eee SERIAL T OFF EARLY WARNING IN THIS PRINTER Is COPYRIGHTED Recalibration Recalibrate the printer if it starts to display unusual symptoms such as skipping labels Refer to the two flash sequence in Feed Button Modes on page 92 in this section 9 30 2014 GT800 Thermal Transfer Printer User Guide P1032729 003Rev A 89 90 Resetting the Factory Default Values Resetting the Factory Default Values Sometimes resetting the printer to the factory defaults may solve some problems Refer to the four flash sequence in Feed Button Modes on page 92 in this section Communications Diagnostics If there is a problem transferring data between the computer and printer try putting the printer in the communications diagnostics mode The printer will print the ASCII characters and their respective hexadecimal values a sample is shown below for any data recei
4. re 16 Loading Zebra Transfer Ribbon 17 Loading Non Zebra Transfer Ribbon 20 Test Printing Configuration Reporf 26 Pre install Windows Printer Drivers 27 Plug N Play PnP Printer Detection and Windows operating systems 27 Connecting your Printer to a Computer 29 Interface Cable Requirements 29 USB Interface cssc cg eek Rr mcn 6 Rr RE gaa Sera ng c a i en RR RR 30 Serial Port Interface le 31 Parallel Port Interface 33 Ethernet Interface 0 0000 c ete xa 34 After Your Printer is Connected 20000 0c cee eee eee eee 35 Printing with Your Printer 0 0 0 0 eee ee e 36 9 30 2014 GT Series User Guide P1032729 003 10 Basic Printer Setup Overview Basic Printer Setup Overview The setup process to can be broken down to two 2 phases hardware setup and host system software driver setup e e Place the printer in a safe location with access to power and where the network or host system cabling can access your printer Attach the printer to a grounded AC power source Turn the printer OFF Select and prepare media for your printer Load the media
5. Appendix ZPL Configuration This section provides a basic overview of managing printer configuration the Configuring Status Printout and Printer Memory Printouts Contents Managing the ZPL Printer Configuration 104 ZPL Configuration Status to Command Cross reference 105 Printer Memory Management and Related Status Reports 108 9 30 2014 GT Series User Guide P1032729 003 104 Managing the ZPL Printer Configuration Managing the ZPL Printer Configuration The ZPL printer is designed to allow you to change printer settings dynamically for fast first label out printing Printer parameters that are persistent will be retained for following formats to use Those settings will remain in effec10 5t until they are changed by subsequent commands the printer is reset power is cycled or when you restore a parameter that has a factory default by using the Feed Button Mode four 4 flash routine The ZPL Configuration Update command JU saves and restores printer configurations to initialize or re initialize the printer with pre configured settings To keep settings after a power cycle or printer reset a JUS can be sent to the printer to save all current persistent settings The values are recalled with a JUR command to restore the last saved values to you printer ZPL stores all parameters at once with a single command discussed above The legacy
6. Load the transfer ribbon if you are using thermal transfer media Turn the printer ON Print a Configuration Report to verify basic printer operation Turn the printer OFF Choose method to communicate to your printer Local connection via USB Serial or Parallel ports or Local network via Ethernet LAN Attach the printer to the network or host system and configure the printer as required for communicating to the print system host network For supported Windows Operating systems most common with a Local cabled connection P1032729 003 Rev A e Run the Zebra Setup Utilities for systems from the User s CD Click on Install New Printer and run the install wizard Select Install Printer and select the GT800 from the list of ZDesigner printers Select the port USB Serial or Parallel that you connected to the PC Turn the printer ON and configure printer communications for your interface type Print a Windows driver Test Print to verify operation with Windows GT800 Thermal Transfer Printer User Guide 9 30 2014 11 Attaching Power Attaching Power A 9 30 2014 Important Set up your printer so that you can handle the power cord easily if needed To make certain the printer cannot carry electrical current you must separate the power cord from the power supply receptacle or AC electrical outlet Caution Never operate the printer and power supply in an area where they can
7. XZ End Format Command It is recommended that a single command be processed within a this type of format form A single command is easily reused as a maintenance and development tool Many of the commands that transfer objects manage and report on memory are control commands They do not need the be within a format form They will be process immediately upon receipt by the printer whether in a format form or not Note To maximize available printer memory the printer includes an automatic memory defragmentation defrag Several factors can trigger a defrag operation Changing memory by deleting or adding objects to memory can cause a defrag The printer status light will begin flashing Red Amber and Green when a memory defrag is in process Do not turn off the printer s power while the status light is flashing This operation may take several minutes if memory use and file fragmentation are high ZPL Programming for Memory Management ZPL has various printer memory locations that are used to run the printer assemble the print image store formats forms graphics fonts and configuration settings ZPL treats Formats Forms Fonts and Graphics like files and memory locations like disk drives in the DOS operating system environment Memory Object Naming Up to sixteen 16 alphanumeric characters followed by a three 3 alphanumeric character file extension i e 123456789ABCDEF TTF Legacy ZPL printers with V60 13
8. f ZEBRA GI500 User Guide Thermal Transfer Printer P1032729 003 Rev A P1032729 003 Rev A GT800 Thermal Transfer Printer User Guide 9 30 2014 2014 ZIH Corp The copyrights in this manual and the software and or firmware in the label printer and accessories described therein are owned by ZIH Corp Unauthorized reproduction of this manual or the software and or firmware in the label printer may result in imprisonment of up to one year and fines of up to 10 000 17 U S C 506 Copyright violators may be subject to civil liability This product may contain ZPL ZPL n EPL and ZebraLink programs Element Energy Equalizer Circuit E38 and Monotype Imaging fonts Software ZIH Corp All rights reserved worldwide GT Series GT800 EPL ZBI ZBI 2 0 ZBI Developer and all product names and numbers are trademarks and Zebra the Zebra logo ZPL ZPL II Element Energy Equalizer Circuit and E Circuit are registered trademarks of ZIH Corp All rights reserved worldwide All other brand names product names or trademarks belong to their respective holders For additional copyright and trademark information please see Copyright on the Zebra website www zebra com copyright Proprietary Statement This manual contains proprietary information of Zebra Technologies Corporation and its subsidiaries Zebra Technologies It is intended solely for the information and use of parties operating and mainta
9. Chassis ground DSR data set ready input to the printer RTS request to send output from the printer always in the ACTIVE condition when the printer is turned on CTS clear to send Not used by the printer 5 V 0 75 A fused The maximum current available through the serial and or parallel port is not to exceed a total of 0 75 Amps When XON XOFF handshaking is selected data flow is controlled by the ASCII control codes DC1 XON and DC3 XOFF The DTR control lead will have no effect Interconnecting to DCE Devices When the printer is connected via its RS 232 interface to data communication equipment DCE such as a modem a STAN DARD RS 232 straight through interface cable must be used Figure 32 shows the connections required for this cable Connecting to the KDU Keyboard Display Unit The KDU was designed for DCE printer connections and requires a Zebra custom serial port gender changing adapter The KDU now includes the KDU adapter and the Zebra kit part number for the KDU Adapter is 105934 088 Connecting the Printer to a DCE Device DB 25S DB 9P DB 9S DB 9P Connector Connector Connector Connector to DCE Device to Printer to DCE Device to Printer 1 2 3 4 5 6 y 8 9 OANDOABRWN OANOOABRWN 2 3 4 5 6 7 8 20 22 9 30 2014 GT800 Thermal Transfer Printer User Guide P1032729 003Rev A 100 Serial Port Interface Note
10. Long Term Printer In activity or Storage 39 Determining Thermal Media Types 41 Replacing Supplies xo 41 Adding a New Transfer Ribbon 41 Replacing a Partially Used Transfer Ribbon 42 Adjusting the Print Width eee 42 Adjusting the Print Quality re 42 Media Sensing sis sse EE XU Paws NERA 56154 Pete 4 3 44 eed Paws Re 43 Using the Movable Black Mark Sensor 44 Adjusting the Movable Sensor for Black Marks or Notches 45 Adjusting the Movable Sensor for Web Gap Sensing 47 Ribbon Overview 00 00 eet eee 48 When to Use Ribbon 0 ccc rrr 48 Coated Side of Ribbon eee 48 Printing on Fan Fold Media 50 Printing with Externally Mounted Roll Media 52 Fonts and Your Prinfer rrr 53 Localizing the Printer with Code Pages 53 Identifying Fonts in Your Printer llle 54 Stand Alone Printing es 55 Sending Files to the Printer 22i ees 56 Print Meter os c 62202102066 S pore dese nade dex eX UD ER rice NEG Ee
11. Parallel Port Interface The required cable must have a 25 pin D type DB 25P male connector host on one end and a Centronics printer on the other end IEEE 1284 A B parallel interface specification Parallel Cable 9 30 2014 GT800 Thermal Transfer Printer User Guide P1032729 003Rev A 34 Connecting your Printer to a Computer Ethernet Interface The printer requires UTP RJ45 Ethernet cable rated CAT 5 or better For more information on configuring your printer to run on a compatible Ethernet based network see the ZebraNet 10 100 Internal Print Server manual The printer must be configured to run on your LAN local area network or WAN wide area network The print server on board your printer can be accessed through the printer s Web pages Ethernet Cable RJ45 Connector Ethernet Status Activity Indicators LED Status Description Both OFF No Ethernet link detected Green 100 Mbps link detected Green with the Amber 100 Mbps link and Ethernet activity detected flickering on and off Amber 10 Mbps link detected Amber with the Green 10 Mbps link and Ethernet activity detected flickering on and off Green LED Amber LED Toran ooo SOG OO Ir dT I T
12. reception the user 1s encouraged to do one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced RF service technician for help The user 1s cautioned that any changes or modifications not expressly approved by Zebra Technologies could void the user s authority to operate the equipment To ensure compliance this printer must be used with fully shielded communication cables Br 7l7 o 7 7 E FALBH dx ES S77 Ap F z PAJA ARSE AS Eos su ox E AAA beet euch Environmental Management Do not dispose of this product in unsorted municipal waste This product is recyclable and should be recycled according to your local standards For more information please see our website at Web address www zebra com environment P1032729 003 Rev A GT800 Thermal Transfer Printer User Guide 9 30 2014 About This Document This section provides you with contact information document structure and organization and additional reference documents Contents Who Should Use This Document vi How This Document Is Organized vi Document Conventions aana anaana aaa vii 9 30 2014 GT Series User Guide P1
13. 64 ZebraNet 10 100 Internal Wired Print Server Option ZebraNet 10 100 Internal Wired Print Server Option The ZebraNet 10 100 Internal Print Server PS is an optional factory installed device that connects the network and your ZebraLinkTM enabled printer The print server provides you with a browser interface for printer and print server settings If you use the ZebraNet Bridge Zebra network printer management software you can easily access the specialized features of a ZebraLink M enabled printer Printers with the 10 100 Internal PS provide the following features Print server and printer setup using a browser Remote monitoring and configuration capability of the 10 100 Internal PS using a browser Alerts The ability for you to send unsolicited printer status messages via E mail enabled devices ZebraNetTM Bridge ZebraNetTM Bridge is a software program that works with the 10 100 Internal PS and enhances the features of ZebraLink resident within ZPL based printers The features include the following P1032729 003 Rev A ZebraNet M Bridge allows you to locate printers automatically ZebraNet M Bridge searches on parameters such as IP address subnet printer model printer status and many other user defined characteristics Remote Configuration Manage all your Zebra label printers throughout the enterprise without having to travel to remote sites or physically handle any printers Any Zebra printer conne
14. EPL programming language supported by this printer changes and saves individual commands immediately Most configuration and settings are shared between ZPL and EPL For example changing the speed setting with EPL will also change the speed set for ZPL operations The changed EPL setting will persist even after a power cycle or reset issued by either printer language To assist the developer the printer has a listing of the operating parameters a Printer Configuration Label It can be accessed by using the printer s Feed button and the Test Printing Configuration Report on page 26 The Zebra Setup Utility and the ZebraDesigner Windows driver also print this label and other printer status labels to help you manage your printer ZPL Printer Configuration Format Managing more than one printer can be done creating a printer configuration programming file to send to one or more printers or ZebraNet M Bridge can be used to clone a printer s setup Figure 1 below shows the basic structure of a ZPL programming configuration file See the ZPL programmer s guide and the ZPL Configuration Status to Command Cross reference on page 105 to create a programming file The Zebra Setup Utility ZSU can be used to send programming files to the printer Windows Notepad text editor can be used to create programing files Figure 1 Configuration Parameter Format Structure XA Start Format Command Format Commands are order sensitive a General P
15. General Information www zebra com Contacts www zebra com contact Zebra Technologies Corporation Corporate amp International Headquarters 475 Half Day Road Suite 500 Lincolnshire Illinois 60069 USA Phone 1 847 634 6700 Toll free 1 866 230 9494 Fax 1 847 913 8766 9 30 2014 GT800 Thermal Transfer Printer User Guide P1032729 003Rev A Canadian DOC Compliance Statement This Class B digital apparatus complies with Canadian ICES 003 Cet appareil num rique de la classe B est conforme a la norme NMB 003 du Canada FCC Compliance Statement This device complies with Part 15 rules Operation is subject to the following two conditions 1 This device may not cause harmful interference and 2 This device must accept any interference received including interference that may cause undesired operation This equipment has been tested and found to comply with the limits for Class B Digital Devices pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a residential environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the product manuals may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television
16. Introduction What s in the Box Feed Button Tap the Feed button once to force the printer to feed one blank label Press the Feed button to take the printer out of a pause condition The printer is put into pause by either a programming command or an error condition See What the Status Light is Telling You on page 82 in the Troubleshooting chapter Use the Feed button for printer setup and status see Feed Button Modes on page 92 in the Troubleshooting chapter Status Light Located on the top case next to the feed button the status light functions as a printer operational indicator see Status Light Descriptions on page 82 Status Light Feed Button Closing the printer 1 Lower the top cover 2 Press down until the cover snaps closed P1032729 003 Rev A GT800 Thermal Transfer Printer User Guide 9 30 2014 Getting Started This section describes how to set up your printer for the first time and use the most common operating procedures for loading media Contents Basic Printer Setup Overview 00020 cece eee eee eee eee 10 Attaching POWE cx esas garnets m 010x546 nimus Goons Oh dE Gere Oh Meee wae 11 Loading Roll Media eee 12 Media Handling mnis 5 g c g sm pee emm DeLee Me RoR er eas ek 12 Preparing for Label Media 13 Loading Transfer Ribbon
17. OVerVi W QQQQQQQQQQ HQ ng ky ky xa 48 When to Use Ribbon 48 Coated Side of Ribbon V 48 Printing on Fan Fold Media 50 Printing with Externally Mounted Roll Media 52 Fonts and Your Prinfter eee ee eae 53 Localizing the Printer with Code Pages 53 Identifying Fonts in Your Printer 54 Stand Alone Printing ln 55 Sending Files to the Printer 000 00 cece eee eee eee 56 aac T 56 9 30 2014 GT Series User Guide P1032729 003 38 Determining Printer Configuration Determining Printer Configuration The printer uses a configuration report printout for ZPL and EPL status The ZPL printout provides a more intuitive and functionally descriptive naming conventions than the EPL printout Operational status darkness speed media type etc installed printer options network interface settings cutter etc and printer description information serial number model name firmware version etc are all included on the status label See Zest Printing Configuration Report on page 26 See Appendix ZPL Configuration on page 103 for detail on printer configuration and the ZPL commands that control the printer settin
18. PR command consult your ZPL Programming Guide The Speed Select S command consult your EPL Programmer s Guide P1032729 003 Rev A GT800 Thermal Transfer Printer User Guide 9 30 2014 43 Media Sensing Media Sensing 9 30 2014 The printer has an automatic media sensing capability The printer is designed to continuously check and adjust media length sensing for minor variations Once printing begins or media is fed then the printer continually checks and adjusts the media sensing to accommodate for minor changes in media parameters from label to label on a roll and from roll to roll of media The printer will automatically initiate a media length calibration if the expected media length or the label to label gap distance has exceeded the acceptable variation range when starting a print job or feeding media The automatic media sensing in the printer works the same for printer operations that use EPL and ZPL label formats and programming If the printer does not detect labels or black marks or notches with blackline sensing after feeding the media the default maximum label length distance of 39 inches 1 meter then the printer will switch to continuous receipt media mode The printer will keep these settings until changed by software programming or a manual calibration with different media Optionally the printer can be set to do a short media calibration after printer power up or when closing the printer with power on T
19. a Configuration Label 89 Recalibration 0 0 0 RR nnn 89 Resetting the Factory Default Values 90 Communications Diagnosfics 90 Feed Button Modes seis eee eee ese P EEE EEG pE PA Ree 6 E L V 3 92 A Appendix Interface Wiring 95 Universal Serial Bus USB lInterface 96 Parallel Interface liiis 97 Ethernet Interface 1 2 2 0 cet eee 98 Serial Port lInterface HH n 99 B Appendix Dimensi ns 64 dies te eek eo 854564 CN COON CHEER bes edens s 101 External GT Series Printer Dimensions 102 C Appendix ZPL Configuration 103 Managing the ZPL Printer Configuration 104 ZPL Configuration Status to Command Cross reference 105 Printer Memory Management and Related Status Reports 108 ZPL Programming for Memory Management 108 9 30 2014 GT800 Thermal Transfer Printer User Guide P1032729 003Rev A xi xii Notes P1032729 003 Rev A GT800 Thermal Transfer Printer User Guide 9 30 2014 9 30 2014 Introduction This section describes what is included wit
20. black marks to indicate label separations This allows the image to be printed anywhere on the label A cutter can be used to cut apart individual labels With continuous media use the transmissive gap sensor so the printer can detect when the media runs out 9 30 2014 41 Replacing Supplies Determining Thermal Media Types Thermal transfer media requires ribbon for printing while direct thermal media does not To determine if ribbon must be used with a particular media perform a media scratch test To perform a media scratch test complete these steps 1 Scratch the print surface of the media with a finger nail or pen cap Press firmly and quickly while dragging it across the media surface Direct thermal media is chemically treated to print expose when heat is applied This test method uses friction heat to expose the media 2 Did a black mark appear on the media If a black mark Then the media is Does not appear on the media Thermal transfer A ribbon is required Appears on the media Direct thermal No ribbon is required Replacing Supplies If labels or ribbon run out while printing leave the printer power on while reloading data loss results if you turn off the printer After you load a new label or ribbon roll press the Feed button to restart Always use high quality approved labels tags and ribbons If adhesive backed labels are used that don t lay flat on the backing liner the exposed edges m
21. dX c E pent 56 4 Printer IONS 4 da o KORR ACE CE RR ACA AG A DSS 4 9E Qe e Op d RRO 57 Label Dispenser Option HQ re 58 Cutter Option 2 mmu e Dopod dede d s diee heats o Roe d dae ave ng s M 8 61 Loading Media with the Cutter Option 62 ZebraNet 10 100 Internal Wired Print Server Option 64 Printer Network Configuration Status Label 65 Zebra ZKDU Printer Accessory 00000 cece eee 66 ZBI 2 0 Zebra Basic lnterpreter 66 P1032729 003 Rev A GT800 Thermal Transfer Printer User Guide 9 30 2014 5 MHINI GIHHCE ee ee ee ee ee ee ee ee ee ee ee ee 67 Cleaning ERR 2 S i ee aa t a eee Bak ba ek et ag 68 Cleaning the Printhead llli es 69 Media Path Considerations llli eee 70 Platen Cleaning and Replacement 72 Other Printer Maintenance 000 00 ees 74 Replacing the Printhead 0 00 75 SP TOUR SNGOUNG queda we ChkeEURPP TII d dent QER E WA WA X44 wees 81 Status Light Descriptions_ ee 82 Status Light Error Resolutions lllllliiieleelee ee 82 Print Quality Problems_ eee 85 Manual Calibration s sss sarias d apd aia e bE a aeaa rne 88 Troubleshooting Tesfs eee a 89 Printing
22. disables the AUTOFFR form operation in most other EPL printers the XOFF character 13 hex or ASCII 19 The printer can source up to 750mA through a 5 volt line shared between the parallel and serial ports See Appendix A for more information on the printer s serial port interface GT800 Thermal Transfer Printer User Guide P1032729 003Rev A 55 56 Sending Files to the Printer Sending Files to the Printer Graphics fonts and programming files can be sent to the printer from the Microsoft Windows operating systems by using the Zebra Setup Utilities and driver ZebraNet Bridge or Zebra ZDownloader found on the user s CD or at www zebra com These methods are common for both programming languages and the GT Series printers Print Meter The GT Series printer has the capability to report printhead maintenance alerts The printer can provide cleaning and early warning of end of calculated printhead life alerts If the RTC Real Time Clock is installed in the printer the printhead life and history reporting will also include the date By default print metering alerts are disabled Many of the print meter messages and reports are customize able See the ZPL or EPL Programming Guides for more information on the Print Meter To active the Print Meter Alerts send one of the following commands to the printer EPL command oLY ZPLcommand JH E P1032729 003 Rev A GT800 Thermal Transfer Printer User Guide 9 30 20
23. increments of four 4 using the ZPL darkness setting range values Press the Feed button once the pattern is clear and legible Do not continue to increase the darkness setting or bar code line widths may become distorted reducing readability Note that the printer driver and applications can override this setting kkk kkkk kkkkk kkkkkk kkkkkkk Manual Media Calibration The printer runs extensive tests to detect and set media type and media length and then it adjusts the media sensors for optimal performance with the installed media equivalent ZPL command JG Manual calibration is recommended whenever you are using pre printed media print on the liner or if the printer will not correctly auto calibrate A graphical profile of the media sensing will print See Manual Calibration on page 88 for more details and considerations If the Feed button remains pressed after 7th flash sequence cycle finishes the printer exits the configuration mode when the Feed button is released 9 30 2014 GT800 Thermal Transfer Printer User Guide P1032729 003Rev A 94 Feed Button Modes Notes P1032729 003 Rev A GT800 Thermal Transfer Printer User Guide 9 30 2014 Appendix Interface Wiring This section provides printer interface connection information Contents Universal Serial Bus USB Interface 96 Parallel Interface zs eR Seb Gai RE
24. not responsible for any damage to the printer incurred during shipment and will not cover the repair of this damage under its warranty policy e Keep all packaging material for shipping company inspection Notify your authorized Zebra reseller 9 30 2014 GT800 Thermal Transfer Printer User Guide P1032729 003Rev A 3 4 Introduction What s in the Box Your Printer Status Feed Release Light Button Latches Fan Fold Media Entry Slot Release Latches Interface DC Power Switch Connectors and Receptacle Opening the printer To access the media compartment you must open the printer Pull the release latches towards you and lift the cover Check the media compartment for loose or damaged components human body or other surfaces can damage or destroy the printhead or electronic components used in this device You must observe static safe procedures when working with the printhead or the electronic components under the top cover e Caution The discharge of electrostatic energy that accumulates on the surface of the P1032729 003 Rev A GT800 Thermal Transfer Printer User Guide 9 30 2014 Introduction 5 What s in the Box Printer Features 9 30 2014 Printhead ee 5 Ribbon Roll Holders Supply Spindles m I ie fi d teli Ribbon Trailer Sensor Web Gap Sensor Media Guide Stop Adjustment Mov
25. take or avoid a specific action could result in physical harm to you gt gt Caution Advises you that failure to take or avoid a specific action could result in physical No icon parnm to the hardware Important Advises you of information that is essential to complete a task Note Indicates neutral or positive information that emphasizes or supplements important points of the main text Tools Tells you what tools you need to complete a given task xef 9 30 2014 GT800 Thermal Transfer Printer User Guide P1032729 003Rev A viii Document Conventions Notes P1032729 003 Rev A GT800 Thermal Transfer Printer User Guide 9 30 2014 Contents About This DoOCGUmOM s c cccccacececdceedesssececececeedsnesueadecesae v Who Should Use This Document vi How This Document Is Organized vi Document Convenfions rne vii TU IS 2 2 122 ix ib ir go eM Dre 1 GT Series Thermal Printers llli 2 Whats in the Box sss 900 Wewewdade 091 X K0 d Ri ER eq edu pha bas 3 Unpack and Inspect the Printer 3 Your Printer bene cee eb head erie eS Pawn bens ed Cae eee RE OR R Rm RR 4 Printer Features 0 00 hr RR 5 Operator Controls t
26. the printer the same way the print surface faces up Remove Outside Layer Print Side Up Open the Printer P1032729 003 Rev A GT800 Thermal Transfer Printer User Guide 9 30 2014 13 Loading Roll Media Preparing for Label Media Verify that the movable black mark sensor is aligned in the center default position This is the standard operating position for media sensing When the sensor is moved away from the default label web gap sensing area the printer will only detect black mark and die cut notched media when aligned properly See Using the Movable Black Mark Sensor on page 44 for using black mark or non typical media Movable An Off Center Alignment Default Web Gap Sensing Black Mark Sensing Only Standard Operating Position aN 9 30 2014 GT800 Thermal Transfer Printer User Guide P1032729 003Rev A 14 Loading Roll Media Placing the Roll in the Media Compartment 1 Open the printer Remember that you need to pull the release latch levers toward the front of the printer 2 Open the media roll holders Pull the media guides open with your free hand and place the media roll on the roll holders and release the guides Orient the media roll so that its printing surface will face up as it passes over the platen drive roller P1032729 003 Rev A GT800 Thermal Transfer Printer User Guide 9 30 2014 15 Loading Roll Media 3 Pull the media so that it extends out of the front o
27. usually made from a heavy paper up to 0 0075in 0 19mm thick Tag stock does not have adhesive or a liner and it 1s typically perforated between tags For more information on basic media types see Table 1 The printer typically uses roll media but you can use fan fold or other continuous media too Use the correct media for the type of printing you require When printing without a ribbon you must use direct thermal media or it will not print When using ribbon you must use thermal transfer media or barcodes and other print may become distorted Thermal Printing Handling Cautions A A Caution The printhead becomes hot while printing To protect from damaging the printhead and risk of personal injury avoid touching the printhead Only use the cleaning pen to perform printhead maintenance Caution The discharge of electrostatic energy that accumulates on the surface of the human body or other surfaces can damage or destroy the printhead or electronic components used in this device You must observe static safe procedures when working with the printhead or the electronic components under the top cover Long Term Printer In activity or Storage 9 30 2014 Overtime the printhead may stick to the platen drive roller To prevent this always store the printer with a piece of media a label or paper between the printhead and platen roller Do not ship the printer with a roll of media installed or damage may result GT800 Ther
28. with EPL Page Mode refer to the Options O EPL command follow the instructions in the EPL Page Mode Programmer Guide 8 To verify the mode change from direct thermal printing to thermal transfer printing use the Test Printing Configuration Report on page 26 to print a configuration label The PRINT METHOD should read THERMAL TRANS on the printer configuration status label Your printer is now ready to print GT800 Thermal Transfer Printer User Guide P1032729 003Rev A 19 20 Loading Transfer Ribbon Loading Non Zebra Transfer Ribbon Loading non Zebra transfer ribbon in your printer requires the use of Zebra ribbon core adapters Minimum requirements to use non Zebra ribbons with your printer Inside core diameter I D of 25 4mm 1 0 inch range 1 004 to 1 016 inches Material Fiberboard hard materials such as plastic cores may not function correctly Ribbon width range of 110 to 33mm 4 3 to 1 3 inches The maximum outer diameter of the ribbon is 66mm 2 6 inches Caution Using non Zebra media or ribbons not approved for use in your Zebra printer may damage your printer or printhead Image quality may also be affected by poor or marginal ribbon performance maximum print speed ink formulation etc core material too soft or hard and fit loose or tight ribbon core or exceeds maximum outer diameter 66mm The adapters help you align the ribbon and core to the media and prin
29. 032729 003 Who Should Use This Document Who Should Use This Document This User Guide is intended for use by any person who needs to operate or to troubleshoot problems with the printer How This Document Is Organized The User Guide is set up as follows Section Introduction on page 1 Getting Started on page 9 Print Operations on page 37 Description This section describes what you get in your shipping box and provides an overview of printer features Additionally this section contains procedures that describe how to open and close the printer and report any problems This section describes how to set up your printer for the first time and how to use the most common operating procedures for loading media This section provides media and print handling font and language support and the set up of less common printer configurations Printer Options on page 57 This section covers the common printer options and accessories with brief descriptions and how to get you started using or configuring your printer option or accessory Maintenance on page 67 This section provides routine cleaning and maintenance procedures Troubleshooting on page 81 This section provides information about printer error reporting that may be needed for printer troubleshooting as well as assorted diagnostic tests Appendix Interface Wiring on page 95 This section provides additional interface information and w
30. 14 Printer Options This section covers the common printer options and accessories with brief descriptions and how to get you started using or configuring your printer option or accessory Contents Label Dispenser Option eh 58 Gutter Optionins22 s nisana 8 n loa ha d6 ch NG ERASE Ge REO s Ron SE ess Gon e a 61 ZebraNet 10 100 Internal Wired Print Server Option 64 Zebra ZKDU Printer Accessory 00 00 e eee eee eee ho 66 ZBI 2 0 Zebra Basic lnterpreter 66 9 30 2014 GT Series User Guide P1032729 003 58 Label Dispenser Option Label Dispenser Option The factory installed label dispenser option allows you to print a label with backing liner web being removed from the label as it prints ready for application When printing multiple labels removing the dispensed peeled label notifies the printer to print and dispense the next label To use dispenser mode correctly use your printer driver to activate the label taken sensor along with these typical label settings which include but are not limited to length non continuous gap and web liner Otherwise you must send the ZPL or EPL programming commands to the printer When programming in ZPL you can use the following command sequences shown below and refer to your ZPL Programming Guide for more information on ZPL programming XA MM
31. 5 DATA 6 8 gt 8 DATA 6 DATA 7 9 9 DATA 7 ACK 10 10 ACK BUSY 114 11 BUSY PAPER ERR 12 12 lt PAPER ERR SELECT 13 4 13 SELECT AUTOFD 14 gt 14 AUTOFD ERROR 15 15 n c N A 16 16 SIG GND N A 17 17 CHAS GND N A 18 18 5V SIG 19 19 SIG GND SIG 20 20 SIG GND SIG 21 21 SIG GND SIG 22 32 SIG GND SIG 23 23 SIG GND SIG 24 24 SIG GND SIG 25 25 SIG GND 26 SIG GND 27 SIG GND 28 SIG GND 29 SIG GND 30 SIG GND 31 n c 32 ERROR 33 SIG GND 34 n c 35 n c 36 SELECTIN DB 25 to Centronics Cable 9 30 2014 GT800 Thermal Transfer Printer User Guide P1032729 003Rev A 98 Ethernet Interface Ethernet Interface This interface requires a UTP RJ45 Ethernet cable rated CAT 5 or better The table below provides the cable s pinout assignments Signal Pn Pin Signal Tx 1 1 Tx Tx 2 2 Tx Rx 3 3 Rx 4 4 5 5 Rx 6 6 Rx 7 7 8 8 P1032729 003 Rev A NO WO 4 GT800 Thermal Transfer Printer User Guide 9 30 2014 99 Serial Port Interface Serial Port Interface Pin Description Not used RXD receive data input to the printer TXD transmit data output from the printer DTR data terminal ready output from the printer controls when the host may send data
32. 9 003 Rev A GT800 Thermal Transfer Printer User Guide 9 30 2014 Maintenance 71 Cleaning Sensor Cleaning Dust can accumulate on the media sensors 1 Gently brush or blow dust away with a can of compressed air Do not use an air compressor oil from the pump and dirty water will contaminate the printer and printhead If necessary use a dry swab to brush away dust If adhesives or other contaminates remain use an alcohol moistened swab to break it up 2 Use a dry swab to remove any residue that may be left from the first cleaning 3 Repeat steps 1 and 2 as required until all residue and streaks are removed from the sensors TH ey f Ribbon Trailer Sensor Movable Sensor Upper Gap Sensor Label Taken Sensor 9 30 2014 GT800 Thermal Transfer Printer User Guide P1032729 003Rev A 72 Maintenance Cleaning Platen Cleaning and Replacement The standard platen drive roller normally does not require cleaning Paper and liner dust can accumulate without effecting print operations Contaminates on the platen roller can damage the printhead or cause the media to slip or stick when printing Adhesive dirt general dust oils and other contaminates should be cleaned immediately off the platen Clean the platen and media path whenever the printer has significantly poorer performance print quality or media handling The platen is the print surface a
33. E8 ES ER EB EC ED EE EF F0 F1 F2 F3 F4 F5 F6 F7 F8 FS FA FB FC FD FE FF The blank lines between the lines of data are where serial port and Bluetooth data handling errors get logged The errors are F Frame Error e P Parity Error N Noise Error e O Data Overrun Error To exit the diagnostic mode and resume printing turn off and then turn on the printer An alternate method for exiting the diagnostic mode is to press the Feed button as many times as it takes to clear the printer s command buffer and print Out of DUMP on the label Out of DUMP 9 30 2014 GT800 Thermal Transfer Printer User Guide P1032729 003Rev A 92 Feed Button Modes Feed Button Modes Power Off Modes With the printer power off press and hold the Feed button while you turn on the power Flash Sequence Action Amber Red Flashing Firmware Download Mode The printer starts rapidly flashing red to denote entry into the Firmware Download mode Releasing the Feed button here will start initializing the printer for download The printer is ready to start downloading firmware when the status light begins to slowly flash between red and green See Sending Files to the Printer on page 56 for more information on using the Firmware and File Download utility available for use with this printer Firmware updates for your printer if available are posted on the Zebra on our web site at www zebra com Amber Normal Operations
34. ENABLED Xnsaisso MODES DISABLED RESOLUTION IRMWARE ecccccccccccccce ZBI VERSION Mo LAST CLEANED eccscccccccco HEAD USAGE ceccccccsoses TOTAL USAGE ecccecccnsese RESET CNTR1 9 30 2014 GT800 Thermal Transfer Printer User Guide P1032729 003Rev A ZPL Configuration Status to Command Cross reference Table 2 ZPL Commands and Configuration Report Callout Cross Reference Command Listing Name Description SD DARKNESS Default 10 0 DARKNESS SWITCH LOW MEDIUM or HIGH PR PRINT SPEED Default 5 IPS 127 mm s max TA TEAR OFF Default 000 MN MEDIA TYPE Default GAP NOTCH SENSOR TYPE Default WEB SENSOR SELECT Default AUTO MNA Auto Detect AMT PRINT METHOD THERMAL TRANS or DIRECT THERMAL PW PRINT WIDTH Default 832 dots for 203 dpi or 1280 dots for 300 dpi ALL LABEL LENGTH Default 1225 dots the value constantly re calibrates with automatic Web Gap detection for label media AML MAXIMUM Default 39 0IN 989MM LENGTH USB COMM Connection Status Connected Not Connected x PARALLEL COMM Connection Available BIDIRECTIONAL SCa BAUD Default 9600 SC b DATA BITS Default 8 BITS SC c PARITY Default NONE SC e HOST HANDSHAKE Default DTR amp XON XOFF sc PROTOCOL Default NONE SER COMM MODE Default AUTO CUTTER TYPE Option Present LINER TAG FULL cut CT CT CON
35. Mode The printer continues into a normal printer initialization Releasing the Feed button here will allow the printer to start normally without firmware download or operating in communications diagnostics mode Green P1032729 003 Rev A Communications Diagnostic Dump Mode Release the Feed button immediately after the printer status light turns green The printer will print Now in DUMP at the top ofthe label and then advance to the next label After printing the first label the printer will automatically enter into diagnostic mode in which the printer prints out a literal representation of all data subsequently received To exit the diagnostic mode and resume printing turn off and then turn on the printer An alternate method for exiting the diagnostic mode is to press the Feed button as many times as it takes to clear the printer s command buffer and print Out of DUMP on the label GT800 Thermal Transfer Printer User Guide 9 30 2014 93 Feed Button Modes Power On Modes With the printer power on and top cover closed press and hold the Feed button for several seconds The green status LED will flash a number of times in sequence The explanation at the right Action shows what happens when you release the key after the start specific number of flashes and before the next flash sequence starts Flash Sequence Action Configuration Status Prints a detailed printer configuration status label The label can b
36. P XZ XA JUS XZ When programming in EPL send the Options O command with the P command parameter OP to enable the Label Taken sensor Other printer option parameters may also be included with the Options command string Refer to your EPL Programmer 5 Guide for more information on programming with EPL and the Options O command behaviors 1 Load your labels into the printer Close the printer and press the Feed button until a minimum of 4 inches or 100 millimeters of exposed labels exit the printer Remove the exposed labels from the liner P1032729 003 Rev A GT800 Thermal Transfer Printer User Guide 9 30 2014 59 Label Dispenser Option 2 Lift the liner over the top of the printer and open the dispenser door 3 Insert the label liner between the dispenser door and the printer body 9 30 2014 GT800 Thermal Transfer Printer User Guide P1032729 003Rev A 60 Label Dispenser Option 4 Close the dispenser door 5 Press the Feed button to advance the media 6 During the print job the printer will peel off the backing and present a single label Take the label from the printer to allow the printer to print the next label Note If you did not activate the label taken sensor to detect the removal of the dispensed peeled label with software commands the printer will stack and eject peeled labels P1032729 003 Rev A GT800 Thermal Transfer Printer User Guide 9 30 2014 61 Cutter Opti
37. PL Media Feed command MF The feed action discussed in the ZPL programmers guide for the MF command is primarily for automatic media sensing and calibration The automatic media calibration that controls the dynamic media label to label calibration is the XS command If multiple media types of different lengths material or detection methods web gap black mark notches or continuous are used you should not change these settings The media calibration and detection process can also be refined to match the media type loaded into the printer Use the ZPL Media Tracking command MN to set the media type Sometimes the printer can detect preprinted media as the gap between labels or the liner backing with print as a black marks If the MN parameter for continuous media is set then the print does not preform the automatic calibration The MN command also includes an automatic calibration parameter MNA to return the printer to its default setting to automatically detect all media types GT800 Thermal Transfer Printer User Guide P1032729 003Rev A 44 Using the Movable Black Mark Sensor Using the Movable Black Mark Sensor The movable black mark sensor allows the printer to use media with black marks or notches holes on the back side of the media or media liner that are not located in the center of the media The movable sensor s second functional feature is adjustable transmissive web gap sensing to positions that mat
38. RE Ki t hai Glock gi Gel nh el 8c R a nsus 97 Ethernet lnterface eee 98 Serial Port Interface 0 eee 99 9 30 2014 GT Series User Guide P1032729 003 96 Universal Serial Bus USB Interface Universal Serial Bus USB Interface The figure below displays the cable wiring required to use the printer s USB interface The printer requires cable or cable packaging that bears the Certified USB mark to guarantee USB 2 0 compliance Pin Signal 1 Vbus N C 2 D 3 D 4 Ground Shell Shield Drain Wire For printer supported operating systems and drivers see the software and documentation CD or visit the Zebra Web site at http www zebra com For information on the USB interface go to the USB web site at http www usb org P1032729 003 Rev A GT800 Thermal Transfer Printer User Guide 9 30 2014 97 Parallel Interface Parallel Interface The printer s parallel interface uses the IEEE 1284 A to 1284 B parallel interface cables The host connector has a DB 25 pin male connector The printer connector is a Centronics style connector DB 25 Centronics HOST Pin No Pin No PRINTER STROBE 1 1 STROBE DATA 0 2 2 gt DATA 0 DATA 1 3 3 DATA 1 DATA 2 4 gt 4 DATA 2 DATA 3 5 gt 5 DATA 3 DATA 4 6 gt 6 DATA 4 DATA 5 7 gt 7 DATA
39. TROL CHAR Default lt gt TEH CC CC COMMAND CHAR Default SEH cD CD DELIM CHAR Default lt gt 2CH SZ ZPL MODE Default ZPL II AMFa MEDIA POWER UP Default NO MOTION AMF b HEAD CLOSE Default FEED JS BACKFEED Default DEFAULT ALT LABEL TOP Default 000 LS LEFT POSITION Default 0000 JD JE HEXDUMP Default NO JE From this point in the Configuration Receipt listing the printout has sensor settings and values are displayed to troubleshoot sensor and media operations These are typically used by Zebra Tech Support to diagnose printer problems P1032729 003 Rev A GT800 Thermal Transfer Printer User Guide 9 30 2014 107 ZPL Configuration Status to Command Cross reference The configuration settings listed here resume after the TAKE LABEL sensor value These listings contain printer features seldom changed from default or provide status information e g Firmware Version Table 3 s ZPL Commands and Configuration Receipt Callout Cross Reference Command Listing Name Description MP MODES ENABLED Default CWF See MP Command CWFM for wireless printers with display MODES DISABLED Default nothing set JM RESOLUTION Default 832 8 mm FULL 203 dpi 1280 8 mm FULL 300 dpi FIRMWARE Lists ZPL Firmware Version XML SCHEMA 1 3 HARDWARE ID Lists Firmware Boot block Version CONFIGURATION CUSTOMIZED af
40. Y command does not support setting the data flow control use the Xon Xof f setting 2 Change the host computer settings to match the new printer settings Refer to the EPL Page Mode Programming Guide for more information about this command 9 30 2014 GT800 Thermal Transfer Printer User Guide P1032729 003Rev A 32 Connecting your Printer to a Computer Resetting the Default Serial Port Parameters Do the following to reset the communications parameters on the printer to the factory defaults serial communication settings are 9600 baud 8 bit word length NO parity 1 stop bit and DTR XON XOFF data flow control 1 Press and hold the feed button until the green status LED flashes once pauses flashes twice and pauses and flashes three times Release immediately 2 While the status LED rapidly flashes amber and green press the feed button Serial communications between the printer and the host computer can be set by the ZPL SC command or the EPL Y command Note Early models of Zebra printers running the EPL programming language had 9600 baud NO parity 8 data bits 1 stop bit and a HARDWARE and SOFTWARE merged data control essentially DTR Xon Xoff as the default serial port settings The Windows operating system flow control setting was Hardware for most applications Serial Cable P1032729 003 Rev A GT800 Thermal Transfer Printer User Guide 9 30 2014 33 Connecting your Printer to a Computer
41. ZPL Fonts To manage and download fonts for ZPL print operation use the Zebra Setup utility or ZebraNet Bridge To display all of the fonts loaded in your printer send the printer the ZPL WD command See the ZPL Programmers Guide for details Bitmap fonts in the various printer memory areas are identified by the FNT file extension in ZPL Scalable fonts are identified with the TTF TTE or OTF file extensions in ZPL EPL does not support these fonts EPL Fonts To download fonts for EPL print operations use the Zebra Setup Utility or ZebraNet Bridge to send files to the printer To display Soft Fonts ext available to EPL send the printer the EPL command EI AIL EPL fonts displayed are bitmap fonts They do not include the FNT file extension or the horizontal H or vertical V designators that are displayed with the ZPL command WD as described above in ZPL Fonts To remove non Asian EPL fonts with EPL programming use the EK command To remove EPL Asian fonts from the printer use the ZPL ID command P1032729 003 Rev A GT800 Thermal Transfer Printer User Guide 9 30 2014 Stand Alone Printing Stand Alone Printing 9 30 2014 Your printer can be configured to work without being attached to a computer The printer has the ability to automatically run a single label form One or more downloaded label forms can be accessed and run with a terminal or wedge device or a Zebra KDU keybo
42. able Black Mark Sensor Head Up Sensor inside Roll Holder and Media Guides Platen Roller Peel Bar Dispenser Door Sensor Pinch open Roller GT800 Thermal Transfer Printer User Guide P1032729 003Rev A Cutter Option P1032729 003 Rev A Introduction What s in the Box Operator Controls Power Switch A Press up to turn ON or down to turn OFF the printer Caution The printer power should be turned off before connecting or disconnecting the communications and power cables Power ON Power OFF Darkness Control Switch Operator Darkness Control 9 30 2014 The Operator Darkness Control switch allows the operator to modify the darkness setting without modifying the program or driver setting sent to the printer This allows the user to adjust setting for minor variations in media and printers The control switch has three 3 settings Low 1 Medium 2 and High 3 The Low 1 setting makes no change to the actual Darkness setting as set by programming or driver setting The Medium 2 setting increases the Darkness level by 3 i e if the printer is set to the default darkness level of 20 then the actual darkness applied while printing will be 23 The High 3 setting will add six 6 darkness levels to the set darkness level Important Setting the Darkness to high or low may reduce bar code readability GT800 Thermal Transfer Printer User Guide P1032729 003Rev A 7 8
43. ad Printhead Replacement The printhead is replaced by essentially reversing removal procedure steps 1 Connect the two printhead cables to the printhead 2 Connect the ground wire to the printhead assembly 3 Insert printhead assembly s center pivot tab into the slot on the ribbon frame GT800 Thermal Transfer Printer User Guide P1032729 003Rev A 80 Maintenance Replacing the Printhead 4 Snap the left and right sides of the printhead assembly into the ribbon frame Verify that the printhead is captured properly by the locking tabs and the frame Alternately push each side of the printhead into the ribbon frame to verify that is secured by the tabs Ze ITF TTS TOY TA 5 Verify that the printhead moves up and down freely when pressure is applied and remains locked when released 6 Clean the printhead Use a new pen to wipe body oils finger prints and debris of the printhead Clean from the center of the printhead to the outside See Cleaning the Printhead on page 69 7 Reload media Plug in the power cord turn on the printer and print a status report to ensure proper function See Test Printing Configuration Report on page 26 P1032729 003 Rev A GT800 Thermal Transfer Printer User Guide 9 30 2014 9 30 2014 Troubleshooting This section provides information about printer error reporting that you might need for printer troubleshooting Assorted diagnostic tests are included Cont
44. al labels If the media does not track down the center moves from side to side or the sides of the media liner tag paper etc are frayed or damaged when exiting the printer then the media guides or roll holders may need further adjustment 9 30 2014 GT800 Thermal Transfer Printer User Guide P1032729 003Rev A 52 Printing with Externally Mounted Roll Media Printing with Externally Mounted Roll Media The GT Series printer accommodates externally mounted roll media similar to the printer s support of fan fold media The printer requires the media roll and stand combination to have a low initial inertia to pull the media off the roll Zebra at this time does not offer an external media option for the GT Series printer Externally Mounted Roll Media Considerations The media ideally should enter the printer directly behind the printer through the fan fold media slot in the rear of the printer See Printing on Fan Fold Media on page 50 for media loading Lower the print speed to decrease the chance of motor stalls Starting the roll moving from a full stop requires the printer to over come the greatest amount of inertia when moving media Larger media roll diameters require the printer s drive motor to produce more torque to get the roll moving The media should move smoothly and freely The media should not slip skip jerk bind and then move etc when mounted on your media stand The printer should not touch th
45. ard display unit to call a label form These methods allow the developer to incorporate data input devices such as scanners or weight scales to the printer via the serial port Label formats can be developed and stored in the printer to support labels that have No data entry required and print when the Feed button is pressed No data entry required and print when a label is removed from the printer s optional label dispenser Oneor more data variables to be entered via the terminal or wedge device The label will print after the last variable data field has been input One or more label formats that are called by scanning bar codes containing programming to run a label form Label forms designed to work as a process chain with each label including a bar code containing the programming to run the next label in the process sequence Both printer programming languages support special label forms that will automatically run after a power cycle or reset The ZPL looks for a file named AUTOEXEC ZPL and EPL looks for a label form named AUTOFR If both files are loaded in the printer then only the AUTOEXEC ZPL will run The EPL AUTOFR form runs until it is disabled Both files must be deleted from the printer followed by a reset or a power cycle to completely remove the files Note The GT Series EPL AUTOFR command can only be disabled with NULL character 00 hex or ASCII 0 The printer will ignore the other character that normally
46. ated Side of Ribbon Ribbon can be wound with the coated side on the inside or outside This printer can only use ribbon that is coated on the outside If you are unsure which side of a particular roll of ribbon is coated perform an adhesive test or a ribbon scratch test to determine which side is coated Outside Inside Not Supported To determine which side of a ribbon is coated complete these steps Ribbon Test with Adhesive If you have labels available perform the adhesive test to determine which side of a ribbon is coated This method works well for ribbon that is already installed To perform an adhesive test complete these steps 1 Peel a label from its liner 2 Press a corner of the sticky side of the label to the outer surface of the roll of ribbon 3 Peel the label off of the ribbon 4 Observe the results Did flakes or particles of ink from the ribbon adhere to the label If ink from the ribbon Then Adhered to the label The ribbon is coated on the outside and can be used with the printer Did not adhere to the label The ribbon is coated on the inside and can not be used in the printer P1032729 003 Rev A GT800 Thermal Transfer Printer User Guide 9 30 2014 9 30 2014 49 Ribbon Overview Ribbon Scratch Test Perform the ribbon scratch test when labels are unavailable To perform a ribbon scratch test complete these steps 1 Unroll a short length of ribbon 2 Place the unrolled section
47. ation The Windows operating system will detect and re link a previously installed printer if it is reconnected to the USB interface or if printer power is turned on after the PC has finished its restart of the operating system Ignore the new device detected warnings and close the Task bar prompts Wait several seconds for the operating system to match the printer to the driver software The warnings will quit and the printer now should be ready to begin printing 9 30 2014 GT800 Thermal Transfer Printer User Guide P1032729 003Rev A 28 Pre install Windows Printer Drivers Universal Serial Bus USB Device Communications The printer is a terminal device not a host or hub when using a USB interface You can refer to the USB Specification for details regarding this interface Note Scanners scales or other data input terminal devices must use the serial port not the USB port to send data to the printer Serial Port and Windows operating systems The Windows operating system default settings for the serial port communication closely match the printer s defaults settings with one exception the data Flow Control settings The Windows default data Flow Control setting is NONE The GT Series printer requires data Flow Control set to Hardware Note The GT Series printer does not support Windows Serial Port Plug and Play PnP device detection at this time Ethernet This printer option has a variety of methods and ut
48. ation you need to operate your printer The printer functions as a complete system for printing when connected to a host computer To create label formats refer to the programming guides or label design applications such as ZebraDesigner Note Many printer settings may also be controlled by your printer s driver or label design software Refer to the driver or software documentation for more information P1032729 003 Rev A GT800 Thermal Transfer Printer User Guide 9 30 2014 Introduction What s in the Box What s in the Box Save the carton and all packing materials in case you need to ship or store the printer later After unpacking make sure you have all parts Follow the procedures for inspecting the printer to familiarize yourself with printer parts so you can follow the instructions in this book Documentation Ribbon Core Printer and Software Adapters for use with Non Zebra transfer ribbon JA Empty Ribbon Power Cord Power Cores varies by locale or region Supply 74m and 300m Unpack and Inspect the Printer When you receive the printer immediately unpack it and inspect for shipping damage e Save all packing materials e Check all exterior surfaces for damage Open the printer and inspect the media compartment for damage to components If you discover shipping damage upon inspection Immediately notify the shipping company and file a damage report Zebra Technologies Corporation is
49. ay stick to the label guides and rollers inside the printer causing the label to peel off from the liner and jam the printer Permanent damage to the printhead may result if a non approved ribbon is used as it may be wound incorrectly for the printer or contain chemicals corrosive to the printhead Adding a New Transfer Ribbon If ribbon runs out in the middle of a print job the indicator lights red and the printer waits for you to add a fresh roll 1 Keep the power on as you change ribbon 2 Open the top cover then cut the used ribbon so you can remove the cores 3 Load a new ribbon roll and empty ribbon core If necessary review the Ribbon Loading steps Note Do Not Use ribbon cores with damaged notch The notches should have square corners 4 Close the top cover 5 Press the Feed button to restart printing 9 30 2014 GT800 Thermal Transfer Printer User Guide P1032729 003Rev A 42 Adjusting the Print Width Replacing a Partially Used Transfer Ribbon To remove used transfer ribbon perform the following steps 1 Cut the ribbon from the take up roll 2 Remove the take up roll and discard used ribbon 3 Remove the supply roll and tape the end of any fresh ribbon to prevent it from unwrapping When reinstalling a partially used supply roll tape the cut end onto the empty take up roll Adjusting the Print Width Print width must be set when You are using the printer for the first time There is a change in med
50. by reloading or updating firmware If these license restricted ZPL fonts are removed by an explicit ZPL object delete command they must be repurchased and reinstalled via a font activation and installation utility EPL fonts do not have this restriction Localizing the Printer with Code Pages 9 30 2014 The GT Series printer has support two primary printer programming languages ZPL and EPL Each programming language has a set of fonts to support region locale language and character sets The printer supports localization with common international character map code pages and some configuration status printout For ZPL code page support including Unicode see the CI command in the ZPL programmer s guide For ZPL configuration status printout language see the KL command in the ZPL programmer s guide At time of release the GT800 GT Series printer does not Chinese languages with this command For EPL code page support see the I command in the EPL programmer s guide GT800 Thermal Transfer Printer User Guide P1032729 003Rev A 53 54 Fonts and Your Printer Identifying Fonts in Your Printer Fonts and memory are shared by the programming languages in the printer Fonts can be loaded in many memory areas in the GT Series printer ZPL programming can recognize EPL and ZPL fonts EPL programming can only recognize EPL fonts See the respective programmer guides for more information on fonts and printer memory
51. cal lines on several labels e The printhead is dirty Clean the printhead The printhead elements are damaged The printing does not start at the top of the label or misprinting of one to three labels e The media may not be threaded correctly Follow the instructions for Loading Roll Media on page 12 in the Getting Started section The printer needs to be calibrated Refer to the two flash sequence of Feed Button Modes on page 92 in this section ZPL Label Formats The correct media sensor may not be activated Manual calibration selects the media sensing method for the labels being used refer to the MN command in the ZPL Programming Guide ZPL Label Formats Verify that the Label Top LT command is correctly set for your application consult the ZPL Programming Guide EPL Label Formats The correct media sensor may not be activated for label dispensing blackline or notch sensing or for Gap Web sensing Manual calibration selects the media sensing method for the labels being used refer to the O and Q commands in the EPL Programmer s Guide EPL Label Formats Verify that the Set Label Length Q command is correctly set for your application consult the EPL Programmer s Guide A ZPL label format was sent to but not recognized by the printer e e P1032729 003 Rev A Is the printer in pause mode If so press the Feed button If the status LED is on or flashing refer to What the Status Ligh
52. ch legacy Zebra desktop printer sensor locations and in between This provides for use of some non standard media variations or irregularly shaped media The movable black mark sensor can not properly sense continuous media or labels for inter label gap sensing if the sensor is not in the default sensing area for web gap sensing See Adjusting the Movable Sensor for Web Gap Sensing on page 47 Movable Black Mark Sensor An Off Center Alignment Default Web Gap Sensing Black Mark Sensing Only Standard Operating Position P1032729 003 Rev A GT800 Thermal Transfer Printer User Guide 9 30 2014 45 Using the Movable Black Mark Sensor Adjusting the Movable Sensor for Black Marks or Notches 9 30 2014 The black mark sensor looks for non reflective surfaces such as black marks black lines notches or holes in the media which do not reflect the sensor s beam back to the sensor s detector The sensor light and it s black mark detector are next to each other under the sensor cover dark plastic cover is translucent to the sensor s non visible light Aligning the movable sensor s alignment arrow to the middle of the black mark or notch in the underside of the media Sensor alignment should be set as far as possible from the edge of media but where 100 of the sensor window is covered by the mark When printing the media can move from side to side lmm due to media variations and edge damage due to han
53. ches your transfer ribbon roll s inner diameter I D Ribbon wrinkling and other print problems can occur Your printer needs to use genuine Zebra ribbons that have a ribbon out trailer reflector to stop printing when empty Genuine Zebra ribbons and ribbon cores also include notches used to maintain positive ribbon roll engagement and drive without slipping while printing Genuine Zebra ribbons for this printer include Performance Wax Premium Wax Resin Performance Resin for synthetics 6 ips max speed and coated paper 4 ips max speed Premium Resin for synthetics 4 ips max speed See Ribbon Overview on page 48 for more information on ribbon use Important s 74 Meter Ribbons DO NOT USE early model desktop printer ribbon cores The older ribbon cores can be identified by notches on only one side of the ribbon core These older cores are too large Es Note DO NOT USE ribbon cores with damaged notches rounded frayed smashed etc The core notches should be square to lock the core on the spindle or the core may slip causing ribbon wrinkle poor end of ribbon sensing or other intermittent failures m P1032729 003 Rev A GT800 Thermal Transfer Printer User Guide 9 30 2014 17 Loading Transfer Ribbon Loading Zebra Transfer Ribbon Before following these steps prepare the ribbon by removing its wrapping and pulling its adhesive strip free Notch Required on left side of ribbon Right S
54. cted Refer to Connecting your Printer to a Computer on page 29 in the Getting Started section GT800 Thermal Transfer Printer User Guide P1032729 003Rev A 88 Manual Calibration Manual Calibration Manual calibration is recommended whenever you are using pre printed media or if the printer will not correctly auto calibrate 1 2 Make sure media is loaded Turn on the printer power Press and hold the Feed button until the green status light flashes once then twice and then continuing until the flash groups reach the group of seven flashes Release the Feed button The printer will set the media sensor for the label backing being used After it is done making this adjustment the roll will automatically feed until a label is positioned at the printhead A profile of the media sensor settings similar to the example below will print Upon completion the printer will save the new settings in memory and the printer is ready for normal operation Press the Feed button One entire blank label will feed If this does not happen try defaulting refer to the four flash sequence in Feed Button Modes later in this chapter and recalibrating the printer Note Performing a manual calibration disables the auto calibration function To return to auto calibration default the printer refer to the four flash sequence in Feed Button Modes on page 92 in this section P1032729 003 Rev A iA MEDIA MEDI
55. cted to the enterprise network can be accessed from the ZebraNetTM Bridge interface and configured remotely through an easy to use graphical user interface Printer Alerts Status Heartbeat Monitoring and event Notification ZebraNetTM Bridge lets you configure multiple event alerts per device with different alerts directed to different people Receive alerts and notifications by e mail cell phone pager or through the ZebraNetTM Bridge Events tab View alerts by printer or group and filter by date time severity or trigger Configure and Copy Printer Profiles Copy and paste settings from one printer to another or broadcast them to an entire group ZebraNet Bridge allows you to copy printer settings printer resident files formats fonts and graphics and alerts with a click of the mouse Create printer profiles virtual golden printers with desired settings objects and alerts and clone or broadcast them as if they were real printers providing extensive savings in setup time Printer profiles are also an excellent way to back up a printer s configuration for crisis recovery GT800 Thermal Transfer Printer User Guide 9 30 2014 ZebraNet 10 100 Internal Wired Print Server Option Printer Network Configuration Status Label GT Series printers with the ZebraNet 10 100 Internal Print Server option on board print an additional printer configuration status label for information needed to establish and troub
56. dling Notches cut into the side of the media can also become damaged Load the media Before closing the printer adjust the movable black mark sensor as follows 1 Flip the media back over the roll to expose the black marks or notches on the backside non printing side of the media Black Marks GT800 Thermal Transfer Printer User Guide P1032729 003Rev A 46 Using the Movable Black Mark Sensor 2 Slide the movable sensor from the center default position to align with the black marks The arrow on the movable sensor should line up with the center of the black mark This is true for marks or notches located on either side of the media left side shown x P1032729 003 Rev A GT800 Thermal Transfer Printer User Guide 9 30 2014 47 Using the Movable Black Mark Sensor Adjusting the Movable Sensor for Web Gap Sensing The movable sensor supports the web gap positions used by the legacy Zebra desktop printer models and for some non standard media configurations Printer s with typical web gap sensing in the fixed center position or the movable sensor s set to the default position are offset from the center of the printer to allow for gap sensing of labels that are side by side on a roll see below L N Default Gap Sensing Position Web Gap sensing with the movable sensor can only function when the sensor s alignment arrow points to any position on the alignment key The se
57. e depending upon use with non Zebra application software or the serial cable variation in use Serial communications between the printer and the host computer can be set by e Autobaud synchronization ZPL programming SC command EPL programming Y command Resetting the printer to its default printer configuration Autobaud Autobaud synchronization allows the printer to automatically match the communication parameters of the host computer To autobaud 1 Press and hold the feed button until the green status LED flashes once twice and then three times 2 While the status LED flashes send the XA XZ command sequence to the printer 3 When the printer and host are synchronized the LED changes to solid green No labels will print during autobaud synchronization ZPL SC Command Use the Set Communications SC command to change the settings on the printer 1 With the host computer set at the same communications settings as the printer send the SC command to change the printer to the desired settings 2 Change the host computer settings to match the new printer settings Refer to the ZPL Programming Guide for more information about this command EPL Y Command Use the serial port setup Y command to change the communications settings on the printer 1 With the host computer set at the same communications settings as the printer send the Y command to change the printer to the desired settings Note the
58. e media roll The printer should not slip or lift up off the operating surface P1032729 003 Rev A GT800 Thermal Transfer Printer User Guide 9 30 2014 Fonts and Your Printer Fonts and Your Printer The GT Series printer supports your language and font requirements with a variety of internal fonts on board font scaling international font sets and character code page support Unicode support and font download The GT Series printer s font capabilities are programming language dependent The EPL programming language provides for basic bitmapped fonts and international code pages The ZPL programming language provides advanced font mapping and scaling technology to support outline fonts TrueType or OpenType and Unicode character mapping as well as basic bitmapped fonts and character code pages ZPL and EPL programming guides describe and document the fonts code pages character access listing fonts and limitations for their respective printer programming languages See the printer programming guides for information on Text Fonts and Character support The GT Series printer includes utilities and application software that support font download into the printer for both printer programming languages The GT Series printer includes resident fonts to support Simplified or Traditional languages Important Some factory installed ZPL fonts in your printer cannot be copied cloned or restored to your printer
59. e used to verify printing assist printer to computer communication configuration maintenance troubleshooting and help us with customer care communications Standard Auto Media Calibration The printer detects and sets media type and media length and it adjusts the media sensors for optimal performance with the installed media equivalent ZPL command JC The printer will feed one to four labels while calibrating Note Users familiar with the Zebra EPL desktop printer use this Feed mode to replace power up AutoSensing calibration equivalent EPL command XA Serial Port Configuration Applies only to printers with serial interface ports To reset the serial port communication parameters except for Flow Control Press and release the Feed button while the LED rapidly flashes amber and green For autobaud synchronization Send the XA XZ command sequence to the printer while the LED rapidly flashes amber and green When the printer and host are synchronized the LED changes to solid green NOTE No labels will print during autobaud synchronization Factory Defaults Resets the printer to the factory default settings equivalent to ZPL command JUN See Appendix ZPL Configuration on page 103 for a description of the primary configuration settings and their associated ZPL commands Some configuration settings are not returned to their initial out of box settings Other settings are exclusively set viewed and controlled by prog
60. en bearing latch release tabs down toward the rear of the printer and snap them into the notches in both bearing wells Allow the printer to dry for one minute before closing the dispenser door media cover or loading labels Other Printer Maintenance There are no user level maintenance procedures beyond those detailed in this section See the Troubleshooting on page 81 for more information on diagnosing printer and print problems P1032729 003 Rev A GT800 Thermal Transfer Printer User Guide 9 30 2014 Maintenance 75 Replacing the Printhead Replacing the Printhead LN 9 30 2014 If you need to replace the printhead read the procedure and review the removal and installation steps before actually replacing the printhead Caution Prepare your work area by protecting against static discharge Your work area must be static safe and include a properly grounded conductive cushioned mat to hold the printer and a conductive wrist strap for yourself Caution Turn the printer power off and unplug the power cord before replacing the printhead Before following the steps in this procedure open the printer by pulling the release latches forward then lifting the top cover Please review the entire procedure before proceeding with this service procedure GT800 Thermal Transfer Printer User Guide P1032729 003Rev A 76 Maintenance Replacing the Printhead Printhead Removal 1 Open the printer Remove any transfer ribb
61. enes 7 Closing the prinfer nh 8 2 Gong DONO 22412622 100221666zedgebsll s2kieebeeeeseo 9 Basic Printer Setup Overview llli ees 10 Attaching Power Q Q a Q Q hh rn n 11 Loading Roll Media Re 12 Media Handling 12 Open the Prinfer QQQ On re 12 Preparing for Label Media 13 Placing the Roll in the Media Compartment 14 Loading Transfer Ribbon tees 16 Test Printing Configuration Report 0 2000 ee eee 26 Pre install Windows Printer Drivers 00 000 cece eee eee 27 Connecting your Printer to a Compufer 29 Interface Cable Requirements 29 9 30 2014 GT Series User Guide P1032729 003 After Your Printer is onnected 35 Printing with Your Prinfer Inh 36 SPAN OOOO 4655500405066 ERA RERRSXARRRRERAAQEHERERRA A 055050088 37 Determining Printer Configuration 38 Modes of Printing rr 38 Print Media Types 0 0 0 ees 39 Thermal Printing Handling Cautions 39
62. entation is a normal operation of the printer necessary to manage the memory space for optimal use The printer will defragment its memory both after a factory default and when the printer detects that memory defragmentation is required When the printer is in this condition allow it to finish defragmenting If this warning occurs frequently check the label formats Formats that frequently and repeatedly write to and erase from memory may cause the printer run defragmentation routines Using formats that avoid frequent and repeated memory write erase event will minimize the need for defragmentation e If this warning condition does not go away contact Technical Support The printer requires service P1032729 003 Rev A GT800 Thermal Transfer Printer User Guide 9 30 2014 85 Print Quality Problems Print Quality Problems No print on the label The media may not be direct thermal media when printing without ribbon i e thermal transfer The media may not be direct thermal media See the test procedure Determining Thermal Media Types on page 41 e For thermal transfer printers the media may not be outside wound or approved for use in the printer See the following ribbon test procedures Ribbon Test with Adhesive on page 48 and Ribbon Scratch Test on page 49 s the media loaded correctly Follow the instructions for Loading Roll Media on page 12 in the Getting Started section For printing using transfer ribbon see Loadin
63. ents Status Light Descriptions 0 00000 eee eh 82 Status Light Error Resolutions 82 Print Quality Problems 00 00 c eect ete eens 85 Manual Calibration nn 88 Troubleshooting Tesfs Q QQe 89 Resetting the Factory Default Values 90 Communications Diagnosftics 90 Feed Button Modes ops sau 0i Bia gale ed sua and eque SaaS RE lace EUROS S04 a 92 GT Series User Guide P1032729 003 82 Status Light Descriptions Status Light Descriptions What the Status Light is Telling You LED Status and Color Printer Status For a Resolution Refer to Number Off Off 1 Solid Green On 2 Solid Amber Stopped 3 Flashing Green Normal Operation 4 Flashing Red Stopped 5 Double Flashing Green Paused 6 Flashing Amber Paused 7 Alternately Flashing Green and Red Needs Service 8 Flashing Red Red and Green Needs Service 9 or power cycle Flashing Red Amber Green Memory 10 Do NOT reset or turn off power Defragmentation Status Light Error Resolutions The following Status Error Light Resolution numbers correspond to the Status Light Description table on the previous page Each error number may have one or more resolution to correct that error listed 1 The printer is not rece
64. f the printer Verify the roll turns freely The roll must not sit in the bottom of the media compartment Verify that media s printing surface is facing up 5 Unless you need to load transfer ribbon close the top cover 6 If printer power is on press the Feed Button to feed media Otherwise wait to turn on the printer and complete the printer Getting Started instructions in this chapter 9 30 2014 GT800 Thermal Transfer Printer User Guide P1032729 003Rev A 16 Loading Transfer Ribbon Loading Transfer Ribbon The GT Series printer has a flexible ribbon system It supports 300 meter and 74 meter genuine Zebra ribbons It also supports third party ribbons with two ribbon roll core adapters for ribbons with an internal diameter I D of 25 4 millimeters 1 inch I D 12 2mm 0 5 in I D 25 4mm 1 0 in Transfer ribbons come in several varieties and in some cases colors to match your application needs Genuine Zebra transfer ribbons are specifically designed for your printer and Zebra brand media Using non Zebra media or ribbons not approved for use in your Zebra printer may damage your printer or printhead e The media and ribbon types should be matched to provide you with optimal print results e Always use ribbon that is wider than the media to protect the printhead from wear For direct thermal printing do not load ribbon in the printer e Always use an empty ribbon core that mat
65. firmware and earlier can only use the 8 3 file name format verses today s 16 3 file name format Allows moving objects between memory locations and deleting objects Supports DOS directory style file list reports as printouts or status to the host e Allows use of wild cards in file access P1032729 003 Rev A GT800 Thermal Transfer Printer User Guide 9 30 2014 109 Printer Memory Management and Related Status Reports Table 4 s Object Management and Status Report Commands Command Name Description WD Print Directory Label Prints a list of objects and resident bar codes and fonts in all addressable memory locations WC Print Configuration Prints a configuration Status Receipt Label Label Same as Feed Button mode one flash routine ID Object Delete Deletes objects from printer memory ATO Transfer Object Used to copy an object or group of objects from one memory area to another CM Change Memory Letter Reassigns a letter designation to a printer Designation memory area JB Initialize Flash memory Similar to formatting a disk erases all objects from the specified memory locations B or E JB Reset Optional Memory Similar to formatting a disk erases all objects from the B memory factory option DY Download Objects Downloads and installs wide variety of printer usable programming objects fonts OpenType and TrueType graphics and other object data types Recom
66. g Transfer Ribbon on page 16 The printed image does not look right The printhead is dirty Clean the printhead The printhead is under temperature Adjust the print darkness and or print speed Use the PR speed and SD darkness commands referenced in the ZPL Programming Guide Use the D darkness density and S speed commands in the EPL Programmer s Guide Manually adjust print darkness with the six flash sequence of Feed Button Modes on page 92 The Windows printer driver or application software may change these settings and may require a change to optimize print quality The media being used is incompatible with the printer Be sure to use the recommended media for your application and always use Zebra approved labels and tags The printhead has worn out The printhead is a consumable item and will wear out due to friction between the media and printhead Using unapproved media may shorten life or damage your printhead Replace the printhead The platen may need cleaning or replacement The platen driver roller maybe losing traction due to Foreign objects attached to its surface The rubbery smooth surface has become polished and slippery or There is damage to the normally smooth and flat print surface such as box knife cuts 9 30 2014 GT800 Thermal Transfer Printer User Guide P1032729 003Rev A 86 Print Quality Problems There are long tracks of missing print blank verti
67. get wet Serious personal injury could result 1 Make sure the printer s power switch is in the off position down 2 Insert the AC power cord into the power supply 3 Plug the other end of the cord into an appropriate AC electrical outlet Note The active power light will go on if power is on at the AC outlet 4 Insert the power supply s power connector into the printer s power receptacle Plug Varies by Country Power Switch Power Connector Active Power T IEC 60320 C 5 Light Note Ensure the appropriate power cord with a three 3 prong plug and an IEC 60320 C5 connector are used at all times These power cords must bear the relevant certification mark of the country in which the product is being used GT800 Thermal Transfer Printer User Guide P1032729 003Rev A 12 Loading Roll Media Loading Roll Media You must use the correct media for the type of printing you require See Print Operations on page 37 for more information on identifying different basic media types Media Handling During shipment handling or storage the roll may become dirty or dusty Whether your roll media is inside or outside wound you load it into the printer the same way Remove the outside length of media Removing the outside length of media avoids dragging adhesive or dirty media between the printhead and platen Whether your roll media is inside or outside wound you load it into
68. gs listed on the Printer Configuration Status Label To get an EPL style printer configuration status label send the printer the EPL U command See the EPL programmer s guide for more information on the various EPL U commands and interpreting the settings displayed on these labels Modes of Printing You can operate this printer in many different modes and media configurations Direct thermal printing which uses heat sensitive media to print Thermal transfer printing which uses ribbon to heat transfer print to the media Standard Tear Off mode allows you to tear off each label or batch print a strip of labels after it 1s printed Label Dispense Mode If an optional dispenser is installed the backing material can be peeled away from the label as it is printed After this label is removed the next one is printed Media Cutting If an optional media cutter is installed the printer can cut the label liner between labels receipt paper or tag stock Stand alone The printer can print without being connected to a computer using the printer s auto running label form feature programming based or by using a data input device connected to the printer s serial port This mode accommodates data input devices such as scanners weigh scales Zebra ZKDU Keyboard Display Unit etc Shared network printing Printers configured with the Ethernet interface option include an internal print server with ZebraLink printer confi
69. guration web page and ZebraNet Bridge software for managing and monitoring status of Zebra printers on a network P1032729 003 Rev A GT800 Thermal Transfer Printer User Guide 9 30 2014 39 Print Media Types Print Media Types Important Zebra strongly recommends the use of Zebra brand supplies for continuous high quality printing A wide range of paper polypropylene polyester and vinyl stock has been specifically engineered to enhance the printing capabilities of the printer and to prevent premature printhead wear To purchase supplies go to http www zebra com howtobuy Your printer can use various types of media Standard media Most standard non continuous media uses an adhesive backing that sticks individual labels or a continuous length of labels to a liner Continuous roll media Most continuous roll media is direct thermal media similar to FAX paper and is used for receipt or ticket style printing Linerless media Linerless labels have an adhesive backing but they are wound onto a core without a liner The media typically is perforated and may have black marks on the bottom surface of the media to indicate label separations The top surface of linerless media labels have a special coating that keeps the labels from sticking to each other The printer must be equipped with a special Linerless option to be able to use linerless media to keep the media from sticking to the printer Tag stock Tags are
70. h the printer and provides an overview of common printer features including opening and closing the printer and reporting any problems Contents GT Series Thermal Printers 2 What s in the Box 2 eee eee eee 3 Unpack and Inspect the Printer 3 Your Printer 2 0 ers v 4 Printer Features 0 0 leer 5 Operator Controls xa 7 GT Series User Guide P1032729 003 2 Introduction GT Series Thermal Printers GT Series Thermal Printers y The Zebra GT Series printer models are the best value in a desktop thermal printer The GT Series printer provides thermal transfer and direct thermal printing at speeds up to 5 ips inches per second at a 203 dpi dots per inch print density or 4 ips at a 300 dpi print density They support both ZPLTM and EPL Zebra programming languages and a wide variety of interface and feature options GT Series printers feature e Automatic printer language detection and switching between ZPL and EPL programming and label formats The industry s easiest ribbon loading design able to use 300m and 74m transfer ribbons in a single printer without special adapters e Color coded operator controls and media guides e Movable Blackline Sensor A full width movable black mark sensor and multi position transmissive label gap sensor Zebra M Gl
71. he printer will then feed several labels while calibrating The printer s media settings can be verified by printing a Printer Configuration label See the Test Printing Configuration Report on page 26 for more details The maximum distance that the automatic media type detection and sensing will check can be reduced by using the ZPL Maximum Label Length command ML It is recommended that this distance be set to no less than two times the longest label being printed If the largest label being printed was a 4 by 6 inch label then the maximum label media length detection distance can be reduced from the default distance of 39 inches down to 12 inches If the printer has difficulty automatically detecting the media type and auto calibrating refer to Manual Calibration on page 88 to perform an extensive calibration this calibration includes a printed graph of sensor operation for your media This method disables the printer s automatic media sensing capability until the printer s default parameters are reset to the factory defaults with the four flash Feed button mode See the Feed Button Modes on page 92 for more details The automatic media calibration can be modified turned on or turned off to meet your needs Sometimes print job conditions require that the printer use all the media on a roll The two automatic media conditions power up with media loaded and closing the printer with power on can be controlled individually with the Z
72. he ribbon to the take up core Use thin strip of tape to secure the ribbon to the take up core if your media does not have an adhesive strip on the ribbon leader like genuine Zebra ribbon Align the ribbon so that it will be taken straight onto the core 6 Turn the ribbon take up hub with the top moving toward rear to remove slack from the ribbon Rotating the hub helps to finish aligning the take up ribbon position with the supply ribbon roll The ribbon should be wound at minimum one and a half times around the take up ribbon core P1032729 003 Rev A GT800 Thermal Transfer Printer User Guide 9 30 2014 9 30 2014 7 8 10 Loading Transfer Ribbon Verify that the media is loaded and ready to print and then close the printer cover If printer power is on press the Feed button to have the printer feed a minimum of 20 cm 8 inches of media to remove slack and ribbon wrinkle straightens the ribbon and to align the ribbon on the spindles Otherwise wait to turn on the printer and complete the printer Getting Started instructions in this chapter Change the print mode setting from direct thermal printing to thermal transfer to set the printer s temperature profiles for thermal transfer media This can be done with the printer driver application software or printer programming commands When controlling printer operations with ZPL programming refer to the Media T
73. ia width Print width may be set by The Windows printer driver or application software such as ZebraDesigner The five flash sequence in Feed Button Modes on page 92 Controlling printer operations with ZPL programming refer to the Print Width PW command consult your ZPL Programming Guide Controlling printer operations with EPL Page Mode programming refer to the Set Label Width q command consult your EPL Programmer s Guide Adjusting the Print Quality Print quality is influenced by the heat density setting of the printhead the print speed and the media in use Experiment with these settings to find the optimal mix for your application Print quality can be set with the Zebra Setup Utility s Configure Print Quality routine Note Media manufacturers may have specific recommendations for speed settings for your printer and the media Some media types have lower maximum speeds than your printer s maximum speed The relative darkness or density setting can be controlled by The six flash sequence in Feed Button Modes on page 92 This will overwrite any ZPL and EPL programmed darkness density settings The Set Darkness SD ZPL command consult your ZPL Programming Guide The Density D EPL command consult your EPL Programmer s Guide If you find that the print speed needs to be adjusted use The Windows printer driver or application software such as ZebraDesigner The Print Rate
74. ide printer and roll Adhesive Strip Notches are also on right side of the 74m ribbon Verify that the ribbon and empty ribbon core have notches on the left side of the ribbon cores as shown above If they do not see Loading Non Zebra Transfer Ribbon on page 20 1 With the printer open place an empty ribbon core on printer s take up spindles Push the right side of the empty core onto the spring loaded spindle right side Align the core with the center of the left side spindle s hub and rotate the core until the notches align and lock You can find your first ribbon take up core in the packing box Subsequently use the empty supply core from the supply spindle for the next roll of ribbon 300m 9 30 2014 GT800 Thermal Transfer Printer User Guide P1032729 003Rev A 18 Loading Transfer Ribbon 2 Place a new ribbon roll on printer s lower ribbon supply spindle Push it onto the right spindle and lock the left side the same as the take up mounting the take up core i i rz k 3 Attach the ribbon to the take up core Use the adhesive strip on new rolls otherwise use a thin strip of tape A ribbon core graphic with the three 3 standard genuine Zebra ribbon widths helps you visually align the transfer ribbon to the media and supply ribbon roll Align the ribbon so that it will be taken straight onto the core
75. ilities to assist with printer connection to a network WAN or LAN and to configure Wired and Wireless Wi Fi printers The Zebra Setup Utility configuration wizards support creating a connection to the printer on a shared network with Windows based systems by using the printer s IP address The printer includes internal Web pages to provide easy access to printer and network configuration The web pages are accessible via the printers IP address using any web browser The free version of ZebraNet Bridge software allows you to centrally deploy manage and monitor your Zebra printers with automatic Zebra printer discovery up to 3 printers from a single PC screen anywhere on your global network ZebraNet Bridge Enterprise is available for purchase to manage larger numbers of Zebra printers P1032729 003 Rev A GT800 Thermal Transfer Printer User Guide 9 30 2014 29 Connecting your Printer to a Computer Connecting your Printer to a Computer AN The Zebra GT Series printers support a variety of interface options and configurations These include Universal Serial Bus USB interface RS232 Serial Parallel IEEE 1284 4 and 10 100 Ethernet USB Serial and Parallel Optional USB and Ethernet Wired The Zebra Setup Utility is designed to assist you with installing these interfaces The cabling and unique parameters for each of these physical printer communication interfaces is discussed in the following pages to assi
76. ining the equipment described herein Such proprietary information may not be used reproduced or disclosed to any other parties for any other purpose without the express written permission of Zebra Technologies Product Improvements Continuous improvement of products is a policy of Zebra Technologies All specifications and designs are subject to change without notice Liability Disclaimer Zebra Technologies takes steps to ensure that its published Engineering specifications and manuals are correct however errors do occur Zebra Technologies reserves the right to correct any such errors and disclaims liability resulting therefrom Limitation of Liability In no event shall Zebra Technologies or anyone else involved in the creation production or delivery of the accompanying product including hardware and software be liable for any damages whatsoever including without limitation consequential damages including loss of business profits business interruption or loss of business information arising out of the use of the results of use of or inability to use such product even if Zebra Technologies has been advised of the possibility of such damages Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages so the above limitation or exclusion may not apply to you Contacting Zebra Technologies Incorporated The latest product information resources and contacts are found on the Zebra Web site at
77. iring diagrams to assist with printer to host system integration typically a PC Appendix Dimensions on page 101 This section provides external printer dimensions for the standard printer and printer with options Appendix ZPL Configuration on page 103 P1032729 003 Rev A GT800 Thermal Transfer Printer User Guide This section briefly covers printer configuration and includes a cross reference to ZPL printer configuration commands 9 30 2014 vii Document Conventions Document Conventions Table 1 Document Conventions Alternate Color If you are viewing this guide on line you can click the blue text used for cross references or hyper links to jump directly to other sections in the guide or to web sites on the Internet Command Line Examples File Names and Directories Command line examples file names and directories appearina Typewriter style Courier mono spaced font For example Type ZTools to get to the Post Install scripts in the bin directory Open the Zebra version number gt tar file in the root directory Icons and Advisory Words The following icons and advisory words are used to draw your attention to certain areas of text Caution s Warns you of the potential for electrostatic discharge Caution s Warns you of a potential electric shock situation Caution s Warns you of a situation where excessive heat could cause a burn Caution Advises you that failure to
78. ism Important Tools cotton swabs solvents including alcohol etc all may damage or shorten the cutter s usable life or cause the cutter to jam 9 30 2014 GT800 Thermal Transfer Printer User Guide P1032729 003Rev A 62 Cutter Option Loading Media with the Cutter Option 1 Open the printer Remember that you need to pull the release latch levers toward the front of the printer 2 Adjust the media sensor s position for labels or continuous media to the center position If the media has black marks not full width black lines or notches then see Using the Movable Black Mark Sensor on page 44 pu 3 Open the media roll holders Pull the media guides open with your free hand and place the media roll on the roll holders and release the guides Orient the media roll so that its printing surface will be up as it passes over the platen drive roller P1032729 003 Rev A GT800 Thermal Transfer Printer User Guide 9 30 2014 63 Cutter Option gt Thread the media through the cutter s inside slot so that it extends out of the front of the printer Verify the roll turns freely The roll must not sit in the bottom of the media compartment Verify that media s printing surface is facing up 5 Push the media under both of the media guides Under Media Guides 6 Close the printer Press down until the cover snaps closed 9 30 2014 GT800 Thermal Transfer Printer User Guide P1032729 003Rev A
79. iving power Have you turned on the printer power Check power connections from the wall outlet to the power supply and from the power supply to the printer See Attaching Power on page 11 Disconnect the printer from the wall outlet for 30 seconds and then reconnect the printer to the wall outlet 2 The printer is on and in an idle state No action necessary 3 The printer has failed its power on self test POST Ifthis error occurs right after you turn on the printer contact an authorized reseller for assistance When the printer is operating normally the printer status light will be amber for about 10 seconds before turning green solid or blinking P1032729 003 Rev A GT800 Thermal Transfer Printer User Guide 9 30 2014 83 Status Light Error Resolutions There is a memory error Ifthis error occurs after you have been printing turn the printer power off and on and then resume printing The printhead needs to cool down If this error continues turn the printer power off for five minutes or more and then turn on If the amber light persists then the printer requires service 4 The printer is receiving data As soon as all of the data has been received the status LED will turn green and the printer will automatically resume operation 5 The media is out Follow the instructions for Loading Roll Media on page 12 in the Getting Started section and then press the Feed button to resume p
80. l bar Clean it thoroughly with 90 medical grade Media path alcohol and a fiber free cleaning swab Let alcohol dissipate and the printer dry completely Exterior Water dampened cloth Interior Gently brush out printer Cutter Not user maintenance or service N A Caution Adhesives and media material can over time transfer onto the printer components along the media path including the platen and printhead This build up can accumulate dust and debris Failure to clean the printhead media path and platen roller could result in inadvertent loss of labels label jams and possible damage to the printer Important Using too much alcohol can result in contamination of the electronic components requiring a much longer drying time before the printer will function properly P1032729 003 Rev A GT800 Thermal Transfer Printer User Guide 9 30 2014 Maintenance 69 Cleaning Cleaning the Printhead A 9 30 2014 Always use a new cleaning pen on the printhead an old pen carries contaminants from its previous uses that may damage the printhead Caution The printhead becomes hot while printing To protect from damaging the printhead and risk of personal injury avoid touching the printhead Use only the cleaning pen to perform maintenance When you load new media you can also clean the printhead 1 Rub the cleaning pen across the dark area of the printhead Clean from the middle to the outside This will move adhesive transferred from
81. le shoot network printing The following printout is printed with the ZPL WL command Network Configuration Zebra Technolo ies ZTC GT8OO lt ZBR3806111 Internal Wired BL cus ERE nre c IP PROTOCOL 000 000 000 000 IP ADDRESS 259 255 255 000 SUBNET MASK 000 000 000 000 DEFAULT GATEWAY 172 029 001 003 WINS SERVER IP TE 22a co se eee Eh sua TIMEOUT CHECKING cup ERR TIMEOUT VALUE ses ARP INTERVAL I OO se auk tenes ares BASE RAW PORT 00074d3a8138f MAC ADDRESS FIRMWARE IN THIS PRINTER IS COPYRIGHTED The regular printout of the configuration status label has some of the printer s network settings such as IP Address on the lower half of the printout The printer s IP address is needed to identify and configure the printer for operations on your network See the ZebraNet 10 100 Internal Print Server manual for more information 9 30 2014 GT800 Thermal Transfer Printer User Guide P1032729 003Rev A 66 Zebra ZKDU Printer Accessory Zebra ZKDU Printer Accessory ZBI 2 0 The Zebra ZKDU keyboard display unit is a small terminal unit that interfaces with the printer for accessing EP or ZPL label forms stored in the printer The ZKDU is strictly a terminal and does not have the capability to store data or set up parameters The ZKDU is used for the following functions e List label forms stored in printer Retrieve label forms stored in printer Inpu
82. mal Transfer Printer User Guide P1032729 003Rev A 40 Long Term Printer In activity or Storage Media Type Non Continuous Roll Media Table 1 Types of Media Roll and Fanfold Media How It Looks Em Q Description Roll media is wound on a core that can be 0 5 to 1 5 in 12 7 to 38 1 mm in diameter Labels have adhesive backing that sticks them to a liner and they are separated by gaps holes notches or black marks Tags are separated by perforations Individual labels are separated by one or more of the following methods Web media separates labels by gaps holes or notches NEN rec Black mark media uses pre printed black marks on the back side of the media to indicate label separations Perforated media has perforations that allow the labels or tags to be separated from each other easily The media may also have black marks or other separations between labels or tags Non Continuous Fan Fold media is folded in a zigzag pattern Fanfold media can Fanfold Media have the same label separations as non continuous roll media The separations would fall on or near the folds Continuous Roll media is wound on a core that can be 0 5 to 1 5 in 12 7 to Roll Media 38 1 mm in diameter Continuous roll media does not have gaps P1032729 003 Rev A GT800 Thermal Transfer Printer User Guide holes notches or
83. mendation Use ZebraNet Bridge for downloading graphics and fonts in the printer DG Download Graphic Downloads an ASCII Hex representation of a graphic image This is used by ZebraDesigner label creation application for graphics AFL Font Linking Appends secondary TrueType font or fonts to the primary TrueType font to add glyphs characters ALF List Font Links Prints a list of the linked fonts CW Font Identifler Assigns a single alphanumeric character as an alias to a font stored in memory Important Some factory installed ZPL fonts in your printer cannot be copied cloned or restored to your printer by reloading or updating firmware If these license restricted ZPL fonts are removed by an explicit ZPL object delete command they must be repurchased and reinstalled via a font activation and installation utility EPL fonts do not have this restriction 9 30 2014 GT800 Thermal Transfer Printer User Guide P1032729 003Rev A 110 Printer Memory Management and Related Status Reports P1032729 003 Rev A GT800 Thermal Transfer Printer User Guide 9 30 2014
84. n empty core on the take up spindles and the adapter with the ribbon roll on the lower supply spindles The right side of the core adapter fits on the cone tip on each of the spring loaded right side spindles Continue pushing the adapter onto right side spindle and swing the adapter onto the left side spindle hubs Rotate the adapters and hubs until the until notches on the adapters flange align and lock ton the left spindles hub spokes y th Yi SON AS a N P1032729 003 Rev A GT800 Thermal Transfer Printer User Guide 9 30 2014 23 Loading Transfer Ribbon 4 While the ribbon and empty cores were being installed during the previous steps they may have been bumped off center Verify that the ribbon roll and empty core are aligned to the center of the media labels paper tags etc Remember that you can use the center line scales on the ribbon core adapter to place their positions If you have forgotten to check if the ribbon is wide enough the for the media in use now is the time to check The ribbon must be wider than the media including the label liner or backing to protect the printhead 9 30 2014 GT800 Thermal Transfer Printer User Guide P1032729 003Rev A 24 Loading Transfer Ribbon 5 Attach t
85. nd drive roller for your media If sticking or jamming continues even after cleaning you must replace the platen The platen can be cleaned with a fiber free swab such as a Texpad swab or a lint free clean damp cloth very lightly moistened with medical grade alcohol 90 pure or better 1 Open the cover and dispenser door Remove media from platen area 2 Pull the platen bearing latch release tabs to the outside of the printer Lift and rotate the arm up and then towards the front of the printer P1032729 003 Rev A GT800 Thermal Transfer Printer User Guide 9 30 2014 Maintenance 73 Cleaning 3 Lift the platen out of the printer s bottom frame 2 9 A 4 Clean the platen with the alcohol moistened swab Clean from the center out Repeat this process until the all of the roller surface has been cleaned If there has been heavy adhesive build up or label jam repeat with a new swab to remove residual contaminates Adhesives and oils for example may be thinned by the initial cleaning but not completely removed 5 Install the platen in the printer Discard the cleaning swabs after use do not reuse 6 Make sure the bearings and drive gear are on the shaft of the platen e 9 30 2014 GT800 Thermal Transfer Printer User Guide P1032729 003Rev A 74 Maintenance Cleaning 7 Align the platen with the gear to the left and lower it into the printer s bottom frame 8 Gently rotate both plat
86. nd maintenance procedures Contents ere ETT 68 Cleaning the Printhead 0 0 00 cece teens 69 Media Path Considerations 2000 0 cee eee eee 70 Platen Cleaning and Replacement_ 72 Other Printer Maintenance 74 Replacing the Printhead 1 0 0 lille 75 GT Series User Guide P1032729 003 68 Maintenance Cleaning Cleaning El When you clean the printer use one of the following supplies that best suits your needs Order Cleaning Supplies Quantity Intended Purpose Cleaning pens 105950 035 Set of 12 Clean printhead Cleaning swabs 105909 057 Set of 25 Clean media path guides and sensors You can obtain cleaning supplies at www zipzebra com The cleaning process takes just a couple of minutes using the steps outlined below Printer Part Method Interval Printhead Let the printhead to cool for a minute then usea When using ribbon new cleaning pen to swab the dark line on the after every roll of printhead cleaning from the center to the outside ribbon when using edges of the printhead direct thermal after See Cleaning the Printhead on page 69 every roll of media Platen roller Remove the platen roller to clean Clean the As needed roller thoroughly with 90 medical grade alcohol and a cleaning swab or lint free cloth See Platen Cleaning and Replacement on page 72 Pee
87. nsor must be aligned with the labels or other media to sense the gap between the labels The example above shows where the sensor is set if center aligned positioning is used It will miss sensing labels with a 2 up label configuration and with the sensor in the default position it will be able to the detect labels and the gaps between them Adjustment Range Left to Right Center Aligned Default e e e Default Zebra Models G Series fixed position sensors LP TLP 2842 LP TLP 2844 P TLP 2042 Center Aligned Zebra Model LP TLP 2742 9 30 2014 GT800 Thermal Transfer Printer User Guide P1032729 003Rev A 48 Ribbon Overview Ribbon Overview Ribbon is a thin film that is coated on one side with wax resin or wax resin which is transferred to the media during the thermal transfer process The media determines whether you need to use ribbon and how wide the ribbon must be When ribbon is used it must be as wide as or wider than the media being used If the ribbon is narrower than the media areas of the printhead are unprotected and subject to premature wear When to Use Ribbon Thermal transfer media requires ribbon for printing while direct thermal media does not Direct thermal media should never be used with ribbon Bar codes and graphics can get distorted To determine if ribbon must be used with a particular media perform a media scratch test see Ribbon Scratch Test on page 49 Co
88. obal Printing Solution supports Microsoft Windows keyboard encoding and ANSI Unicode UTF 8 and UTF 16 Unicode Transformation Formats XML ASCII 7 and 8 bit used by legacy programs and systems basic single and double byte font encoding Hexadecimal encoding and custom character maps DAT table creation font linking and character remapping Improved printer performance faster print speeds and a 32 bit processor Free software and drivers to configure printer settings design and print get printer status import graphics and fonts send programming commands update firmware and download files Clone printer settings files and update firmware with one or more Zebra Ethernet and locally connected printers with ZebraNet Bridge Maintenance reporting enabled and customizable by the user The GT Series printers offer these basic printer options The printer has Simplified and Traditional Chinese fonts set available for EPL 888 legacy fonts GB 2312 and Big 5 and ZPL GB18030 2000 and Big 5 programming Label Dispense Peel Off General purpose media cutter e Internal 10 100 Print Server and Ethernet Interface Zebra ZBI 2 0 Zebra BASIC Interpreter programming language ZBI allows you to create custom printer operations that can automate processes use peripherals i e scanners scales keyboards Zebra ZKDU etc all without being attached to a PC or network This guide provides inform
89. of ribbon on a piece of paper with the outer surface of the ribbon in contact with the paper 3 Scratch the inner surface of the unrolled ribbon with your fingernail 4 Lift the ribbon from the paper 5 Observe the results Did the ribbon leave a mark on the paper If the ribbon Then Left a mark on the paper The ribbon is coated on the outside and can be used with the printer Did not leave a mark on the The ribbon is coated on the inside and can not be used in paper the printer GT800 Thermal Transfer Printer User Guide P1032729 003Rev A 50 Printing on Fan Fold Media Printing on Fan Fold Media Printing on fan fold media requires you to adjust the media guide s stop position 1 Open the top cover 2 lm 1X Fan Fold j Media Path 2 Adjust the media guide stop position with the green thumb wheel Use a piece of the fanfold media to set the stop position Rotate the wheel toward you open the guides wider Rotate the wheel away from you to make the media guides narrower fi X 4 P1032729 003 Rev A GT800 Thermal Transfer Printer User Guide 9 30 2014 51 Printing on Fan Fold Media 3 Insert the media through the slot at the rear of the printer 4 Run the media between the media guides and roll holders 5 Close the top cover After printing or feeding sever
90. on Cutter Option The printer supports a factory installed media cutter option for full width cutting of label liner tag or receipt media These cutter options are all supported in a single cutter housing design The type of cutter option installed in your printer can be verified by printing a printer configuration reportl The cutter options are A medium duty cutter for cutting label liner and light tag media LINER TAG Maximum Paper Weight thickness up to 180 g m2 0 0077 in Life 2 million cuts 0 5 mil to 5 mil stock 10 120 g m2 1 million cuts 5 mil to 7 5 mil stock 120 180 g m2 750 000 cuts 7 5 mil to 10 mil 180 200 g m2 Exceeding the maximum media weight density hardness and thickness will shorten the cutters usable life or can cause the cutter to fail jam or other error Cut Width 4 25 inches 108 mm maximum to 0 75 inches 19 mm minimum Minimum distance between cuts label length 1 inch 25 4 mm Cutting shorter media lengths between the cuts may cause the cutter to jam or error By default the cutter operations include a self cleaning preventive maintenance cleaning cut after every twenty fifth cut This feature can be disabled via ZPL or SGD Set Get DO programming command cutter clean cutter but is not recommended Warning There are no operator serviceable parts in the cutter unit Never remove the cutter cover bezel Never attempt to insert objects or fingers in to the cutter mechan
91. on from the printer 2 Grasp the right side of the printhead s cover bracket and gently pull the bracket way from the printhead There is a gap in the cover on the side for the thumb to grab You can use the other finger to supply additional gentle pressure to pry the cover from the ribbon frame ve DT WE D P1032729 003 Rev A GT800 Thermal Transfer Printer User Guide 9 30 2014 Maintenance 77 Replacing the Printhead 3 Use the printhead cover s the left side s short guide arm to release the printhead from the ribbon frame Short Printhead Cover s Guide Arm Printhead Assembly s Release Tab Long Printhead Cover s Guide Arm Push the short arm s pin into the right side of the ribbon frame and press the printhead s release tab 9 30 2014 GT800 Thermal Transfer Printer User Guide P1032729 003Rev A 78 Maintenance Replacing the Printhead If needed push the short arm s pin into the left side of the ribbon frame and press the printhead s other release tab Ground Wire and Screw N 4044 7 Z Disconnect the two printhead cables from the printhead assembly by slowly and gently pulling them straight out of the connector Pulling the connector out at an angle may damage the printhead s connector pins and receptacle P1032729 003 Rev A GT800 Thermal Transfer Printer User Guide 9 30 2014 9 30 2014 Maintenance 79 Replacing the Printhe
92. r and right click the mouse to access the printer Properties menu 3 From the printer s General tab window click on the Print Test Page button The printer should print a Windows test print page Test Print on a Ethernet printer connected to a network LAN or WAN with a MS DOS Command Prompt or Run from the Windows XP Start menu 1 Create a text file with the following ASCII three characters WC 2 Save the file as TEST ZPL an arbitrary file name and extension name 3 Read the IP address off the printer s Configuration Status Label s Network Status printout On a system that is connected to the same LAN or WAN as the printer type the following in the Web browser window s address bar and enter fpt IP address for IP address 123 45 67 01 it would be ftp 123 45 67 01 4 Type the word put followed by the file name and enter For this test print file it would be put TEST ZPL The printer should print a new Print Configuration Status label 9 30 2014 GT800 Thermal Transfer Printer User Guide P1032729 003Rev A 36 After Your Printer is Connected Test Print with a Copied ZPL Command File for Non Windows Operating Systems 1 Create a text file with the following ASCII three characters WC 2 Save the file as TEST ZPL an arbitrary file name and extension name 3 Copy the file to the printer For DOS a file sent to a printer connected to the system s parallel por
93. ramming are also reset The printer then performs a standard media calibration followed by a memory defragmentation routine Once a network printer has entered the Factory Default mode the status light will turn amber for three 3 seconds During that time you may do two things Do nothing and the printer will reset the factory defaults automatically as described above OR press and hold the feed button to enter a factory default reset modes for printers with a network Ethernet Wi Fi or Bluetooth printer option equivalent ZPL command JUF Releasing the button after the first flash resets the network factory options only equivalent ZPL command JUN Releasing the button after the second flash sequence two flashes will reset the printer defaults only Releasing the button after the third flash sequence three flashes will reset both printer and network settings equivalent ZPL commands JUN and JUF Print Width Adjustment Prints a succession of boxes starting at the minimum print width and ending in the printer s maximum print width in 4mm increments Press the Feed button once when the printer has reached the desired maximum print width Note that the printer driver and applications can override this setting kkk kkkk kkkkk kkkkkk Print Darkness Density Adjustment Prints a succession of bar code simulation patterns starting at the minimum darkness print density heat and ending in the printer s maximum darkness in
94. rint and command settings b Media handling and behaviors C Media print size JUS command to save XZ End Format Command P1032729 003 Rev A GT800 Thermal Transfer Printer User Guide 9 30 2014 105 ZPL Configuration Status to Command Cross reference ZPL Configuration Status to Command Cross reference The Printer Configuration Report shown below provides a listing of a majority of the configurations settings that can be set by ZPL command Figure 2 Configuration Report Printout PRINTER CONFIGURATION Zebra Technologies ZTC GT800 300dpi EPL ASPERIS D a 1 24 ARKMESS _ DNE ccaesectekecews DARKNESS SWITCH wi eee PRINT SPEED AUTO DIRECT THERMAL PRINT METHOD 1800 enn PARIET WIDTH 1828 o ere EL LENGTH 39 0IN 975HH MAXIMUM LENGTH N NNECTED USB COMM cee e PARALLEL COMM 600 BA 8 BITS DATA BITS PARITY ERST HANDSHAKE NO MOTION hradesqueeE MEDIA POWER UP NO MOTION HERD CLOSE DEFAULT BAC i5 PO LABEL TOP EROE LEFT POSITION HEXDUMP SIIIIIIIIIIIIIII MEDIA S pp R WEB GAIN 99 99 ceoses MARK Sensor Settings DEN LL RP Xu MARK GAIN T MARK MED S used for Service 089 MARK MEDIA GAIN CONT MEDIA S Purposes v c S v CONT MEDIA GAIN Po gateoEsssssass RIBBON OUT iere tree RIBBON GAT cuntebsuedunowes MODES
95. rinting The ribbon is out The printer has sensed the end of the ribbon roll Replace the ribbon The printhead is open Close the top cover and then press the Feed button to resume printing The cutter has a error The cutter blade is in the media path Cutter maybe obstructed jammed The cutting blade is stopped Needs service if cycling power or running cut cycles with the SGD cutter clean cutter command can not clear the obstruction See the ZPL Programming Guide for more information 6 The printer is paused Press the Feed button to resume printing 7 The printhead is over temperature Printing will stop until the printhead cools to an acceptable printing temperature When it does the printer will automatically resume operation 9 30 2014 GT800 Thermal Transfer Printer User Guide P1032729 003Rev A 84 Status Light Error Resolutions 8 FLASH memory is not programmed Return the printer to an authorized reseller 9 The printhead or motor has had a critical failure Return the printer to an authorized reseller The printhead may have had a THERMAL SHUTDOWN error Turn off the printer power and let the printer sit for several minutes before reapplying power If it still get the error return the printer to an authorized reseller 10 The printer is defragmenting memory Caution Do NOT turn off the printer power during defragmentation Doing so can damage the printer Defragm
96. s P1032729 003 Rev A GT800 Thermal Transfer Printer User Guide 9 30 2014 Appendix Dimensions This section provides external printer dimensions Contents External GT Series Printer Dimensions 102 9 30 2014 GT Series User Guide P1032729 003 102 External GT Series Printer Dimensions External GT Series Printer Dimensions 8 50 l D i 7 24 is mE A All dimensions are in inches 12 27 7 24 LL ot LL Li jL hy 1 10 1 00 i F i e ME ERBEN s ee P1032729 003 Rev A GT800 Thermal Transfer Printer User Guide 9 30 2014
97. s solid green press and hold the Feed button until the status light flashes once 4 Release the Feed button A configuration report will print If you cannot get this label to print refer to Getting Started on page 9 PRINTER CONFIGURATION Zebra Technologies ZTC 61890 30021 EPL r LOU P1032729 003 Rev A GT800 Thermal Transfer Printer User Guide 9 30 2014 27 Pre install Windows Printer Drivers Pre install Windows Printer Drivers Zebra is changing the way you install and use your printer with your Windows based PC systems We recommend that at minimum the ZebraDesigner Windows driver be pre installed to take advantage of the advancements in ease of use and simplicity of the Windows operating systems since the release of Windows XP SP2 Zebra provides the Zebra Setup Utilities ZSU a suite of Zebra printer drivers utilities and communications and installation tools for use with most Windows PC operating systems Zebra Setup Utilities and Zebra Windows printer drivers are available on the user s CD and the Zebra Web site www zebra com for latest versions ZebraDesigner Driver and Zebra Setup Utilities includes the driver Supports Windows 8 Windows 7 Windows Vista Windows XP Windows 20008 Windows Server 2008 and Windows Server 2003 operating systems The driver supports 32 bit and 64 bit Windows operating systems and is Microsoft Certified Zebra Setup Utilities and
98. st you with making configuration setup choices prior to and immediately following applying power The Zebra Setup Utilities configuration wizards will instruct you to turn the printer s power on at the appropriate time to complete the installation of your printer Caution Keep the power switch in the OFF position when attaching the interface cable The power cord must be inserted into the power supply and the power receptacle on the back of the printer before connecting or disconnecting the communications cables Interface Cable Requirements 9 30 2014 Data cables must be of fully shielded construction and fitted with metal or metallized connector shells Shielded cables and connectors are required to prevent radiation and reception of electrical noise To minimize electrical noise pickup in the cable Keep data cables as short as possible 6 foot 1 83 m recommended Do not tightly bundle the data cables with power cords Do not tie the data cables to power wire conduits Important s This printer complies with FCC Rules and Regulations Part 15 for Class B Equipment using fully shielded data cables Use of un shielded cables may increase radiated emissions above the Class B limits GT800 Thermal Transfer Printer User Guide P1032729 003Rev A 30 Connecting your Printer to a Computer USB Interface Universal Serial Bus version 2 0 compliant provides a fast interface that is compatible with your existing PC hard
99. t is Telling You on page 82 Make sure the data cable is correctly installed A communications problem has occurred First make sure that the correct communications port on the computer is selected Refer to Connecting your Printer to a Computer on page 29 in the Getting Started section Verify the correct Format and Control Prefix on the printer match what you are using in your ZPL programmed label format The default Format COMMAND CHAR is Caret character and the Control CONTROL CHAR is a Tilde character Verify the characters with the Configuration Status label printout Refer to the one flash sequence of Feed Button Modes on page 92 to print this label GT800 Thermal Transfer Printer User Guide 9 30 2014 87 Print Quality Problems A EPL label format was sent to but not recognized by the printer 9 30 2014 e Is the printer in pause mode If so press the Feed button If the printer has label dispensing enabled the printer may be waiting for the label to be removed The liner web must be properly threaded through the label dispenser mechanism peeler to correctly operate in label dispense mode refer to Label Dispenser Option on page 58 If the status LED is on or flashing refer to What the Status Light is Telling You on page 82 Make sure the data cable 1s correctly installed A communications problem has occurred First make sure that the correct communications port USB on the computer is sele
100. t variable data Printing labels Switching between EPL and ZPL to dual support both printer language format form types that can be stored and printed in many later model Zebra label printers Zebra Basic Interpreter Customize and enhance your printer with ZBI 2 0 optional programming language ZBI 2 0 allows Zebra printers to run applications and take input from scales scanners and other peripherals all without a PC or network connection ZBI 2 0 works with the ZPL printer command language so that printers can understand non ZPL data streams and convert them into labels That means the Zebra printer can create bar codes and text from input received non ZPL label formats sensors keyboards and peripherals Printers can also be programmed to interact with PC based database applications to retrieve information to be used on printed labels ZBI 2 0 can be activated by ordering a ZBI 2 0 Key Kit or activated by purchasing a key from the ZBI 2 0 store at www zebrasoftware com Use the ZDownloader utility to apply the key Zdownloader is available on the users CD or at the Zebra Web site www zebra com An intuitive ZBI Developer programming utility is used to create test and distribute ZBI 2 0 applications is available on the users CD or at the Zebra Web site www zebra com P1032729 003 Rev A GT800 Thermal Transfer Printer User Guide 9 30 2014 9 30 2014 Maintenance This section provides routine cleaning a
101. t would be as simple as COPY TEST ZPL LPT1 Other interface connection types and operating systems will have different command strings See your operating system documentation for detailed instructions to copy to the appropriate printer interface for this test Printing with Your Printer The printer s basic setup for operation as a print system has been completed The next step is to setup the media and print control parameters for your chosen media type direct thermal no ribbon or thermal transfer uses ribbon print speed print darkness media handling sensing positioning dispense option use cut option use labels receipt tags etc The next chapter Print Operations on page 37 will help general printer and media setup See the Printer Options on page 57 for details on setup and operation of these optional printer variations The easiest method to access and control most of these media and print control parameters and operations can be found in the printer driver The last step is to design a printout format label receipt tag etc Zebra has included the free version of Zebra Designer a print design program for Zebra printers on the User s CD orn the Zebra web site This program is designed for beginner s and includes some features for the advanced systems or programmer too Systems administrators and programmer s can also find information firmware utilities applications etc to assist you with deploying maintaining
102. ter first use RAM 2104k R OPTION MEMORY 65536k B only displays this if installed ONBOARD FLASH 6144k E MU FORMAT CONVERT NONE JI JI ZBI DISABLED Requires key to enable ZBI VERSION 2 1 Displayed if installed JH LAST CLEANED X XXX IN dec HEAD USAGE X XXX IN TOTAL USAGE X XXX IN RESET CNTRI X XXX IN RESET CNTRI X XXX IN _ SERIAL NUMBER XXXXXXXXXXX JH EARLY WARNING MAINT OFF The printer has the ability to set a command or a group of commands once for all receipts or labels that follow Those settings will remain in effect until they are changed by subsequent commands the printer is reset or you restore factory defaults 9 30 2014 GT800 Thermal Transfer Printer User Guide P1032729 003Rev A 108 Printer Memory Management and Related Status Reports Printer Memory Management and Related Status Reports To help you manage printer resources the printer supports a variety format commands to manage memory transfer objects between memory areas import and export object naming and provide various printer operating status reports They are very similar to the old DOS commands like DIR directory listing and DEL delete file The most common reports are also part of the Zebra Setup Utility and ZebraDesigner Windows driver Figure 3 Memory Management Format Structure XA Start Format Command A Single Format Command is recommended for purposes of reuse
103. ter s center The adapters include a core lock spring to engage the soft fiberboard inside of the ribbon core and scale measured from the printer s center line when mounted in the printer o Center line Core Lock Spring P1032729 003 Rev A GT800 Thermal Transfer Printer User Guide 9 30 2014 21 Loading Transfer Ribbon 1 Load an empty ribbon core onto a ribbon core adapter The empty ribbon core should be the same width or larger than the ribbon roll Roughly center the core over the adapters center line Note that an empty Zebra ribbon core may be used instead of the adapter and empty non Zebra ribbon core One 300m empty ribbon core is supplied with the printer 2 Load the non Zebra ribbon roll onto the ribbon core adapter Orient the adapter flange on the left side and verify that the ribbon unwraps on the backside of the roll as shown in the illustration Roughly center the core over the adapters center line P E Ribbon Exiting the Roll in the Back Flange Place on Left The maximum roll width of 110m 4 3 inches does not require centering For media less than maximum width down to the minimum width of 33mm 1 3 inches use the graduated scale on the adapter core to align the ribbon rolls to the media and printer W 110mm 4 3in W 33mm 1 3in AANA 9 30 2014 GT800 Thermal Transfer Printer User Guide P1032729 003Rev A 22 Loading Transfer Ribbon 3 Place the adapter with a
104. the ZebraDesigner driver support the following printer communication interfaces USB parallel serial Wired and Wireless Ethernet and Bluetooth using a Bluetooth virtual printer port Install the Zebra Setup Utilities before applying power to the printer connected to the PC running a Zebra driver supported Windows operating system The Zebra Setup Utility will prompt you to apply the printer power Continue to follow the instructions to complete your printer installation Plug N Play PnP Printer Detection and Windows operating systems More recent Windows operating systems automatically detect the printer when it is connected via the USB interface Depending on the hardware configuration and the Windows version your printer may be Plug and Play PnP detected when connecting to the USB parallel or serial port interfaces The printer drivers do not support serial port PnP installation at this time The printer s PC interface configuration for the parallel port must support and have bidirectional communications for PnP operations The operating system automatically starts a Add new hardware wizard when connecting the printer for the first time to the PC If you have pre loaded the driver suite with the Zebra Setup Utility then the printer driver will automatically install Go to your Windows printer directory and right click and select Properties Click on the Print test page button to verify a successful install
105. the edges of media to the printhead outside of media path 2 Wait one minute before closing the printer GT800 Thermal Transfer Printer User Guide P1032729 003Rev A 70 Maintenance Cleaning Media Path Considerations Use a cleaning swab to remove debris dust or crust that has built up on the holders guides and media path surfaces Use the alcohol in the cleaning swab to soak the debris to break up the adhesive 1 Use a cleaning swab to wipe the channel that the movable media sensor slides within 2 Wipe the ridges and inside of the printer to remove accumulated debris and dust 3 Wipe the inside edges of both media guides and media holders to remove any built up residue 4 Wipe the front edge black plastic of the printhead and the printhead cover Do not touch or clean the printhead as part of cleaning the media path 5 Clean behind the ribbon cover flapper The cover swings down to operate and in this position the top side of media can contact this surface Adhesive from the edges of label media can slowly transfer and build up on this inside surface 6 Clean the dispenser if installed pinch roller and peel bar 7 Wait one minute before closing the printer Discard the cleaning swab after use Printhead Cover Platen See Platen Cleaning and Media Replacement Ribbon Cover Flapper other side Pinch Roller P103272
106. updating and integrating the printer on the Zebra web site All setup general operation and print formatting can be performed via programming and is typically not done by the user See the ZPL Programmer s Guide for details and can be found on the User s CD and on the Zebra web site www zebra com P1032729 003 Rev A GT800 Thermal Transfer Printer User Guide 9 30 2014 Print Operations This section provides media and print handling font and language support and the setup of less common printer configurations Contents Determining Printer Configuration 38 Modes of Prinfing xa 38 PrintiMedia Types ceo pd Ra 82g daa de aaa Bea Ae ae Reese Ae 39 Determining Thermal Media Types 41 Replacing Supplies 0 000000 cect eee eee 41 Adding a New Transfer Ribbon 41 Replacing a Partially Used Transfer Ribbon 42 Adjusting the Print Width 0 2 2 00 cece eens 42 Adjusting the Print Quality 42 Media Sensing On nen 43 Using the Movable Black Mark Sensor 44 Adjusting the Movable Sensor for Black Marks or Notches_ 45 Adjusting the Movable Sensor for Web Gap Sensing 47 Ribbon
107. ved from the host computer To find out how There are multiple ways to enter hex data dump mode The JD ZPL command The dump EPL command On power up with the Feed button pressed Refer to the power off mode procedure in Feed Button Modes on page 92 in this section The printer will print Now in DUMP see below and advance to the top of the next label Now in DUMP Press Feed to exit or send JE P1032729 003 Rev A GT800 Thermal Transfer Printer User Guide 9 30 2014 91 Communications Diagnostics The following example of a communications DUMP mode printed out The printout displays hexadecimal data 00h FFh 0 255 decimal with a unique character for each hexadecimal value displayed above the hexadecimal data SOOvess DoGdeSaaratNTS i 00 01 O2 03 04 05 06 07 06 OS OB OC OD OE OF 10 11 13 14 15 16 l 3 A Y H 5 x 16 19 1A 1B 1C 1D 1E 1F 20 21 22 23 24 25 26 27 28 29 2A 28 2C 2D 2E 2F 30 31 32 33 34 35 36 37 36 39 3A 3B 3C 30 b uw bh D a o a A a o n m a m pag o Lu m l i N w Lu gt L wo Lai m L2 N uo o wo v D L4 m n A ev o ru m n v v o a go Q gt Lad amp Sx g3 23 o v a da n d ye lt z x lt N Caia 3v D o c n w w v w 0 20 j D D L r tr rzy Zjo o EEaif CE D8 D9 DA DB DC DD DE DF EO Ei E2 E3 E4 ES E6 E7
108. ware USB s plug and play design makes installation easy Multiple printers can share a single USB port hub When using a USB cable not supplied with your printer verify that the cable or cable packaging bears the Certified USB mark see below to guarantee USB 2 0 compliance USB Cable CERTIFIED EE 3 e P1032729 003 Rev A GT800 Thermal Transfer Printer User Guide 9 30 2014 31 Connecting your Printer to a Computer Serial Port Interface The GT Series printer has a DCE serial communication port for hardware compatibility with legacy 888 printers The required cable must have a nine pin D type DB 9P male connector on one end which plugs into the mating DB 9S serial port located on the back of the printer The other end of this signal interface cable connects to a serial port on the host computer The cable is a Null Modem cross over signal connections cable For pinout information refer to Appendix A The serial port communication settings between the printer and host typically a PC must match for reliable communication The Bits per second or Baud rate and Flow control are the most common settings that get changed The host typically a Windows PC needs to have the data Flow control changed to match the printer s default communication method Hardware and is noted by the Host Handshake setting DTR Xon Xof This combined hardware DTR and software Xon Xoff mode may need to chang
109. ype MT ZPL II command follow the instructions in the ZPL Programming Guide When controlling printer operations with EPL Page Mode refer to the Options O EPL command follow the instructions in the EPL Page Mode Programmer 5 Guide To verify the mode change from direct thermal printing to thermal transfer printing use the 7est Printing Configuration Report on page 26 to print a configuration label The PRINT METHOD should read THERMAL TRANS on the printer configuration status label Your printer is now ready to print GT800 Thermal Transfer Printer User Guide P1032729 003Rev A 25 26 Test Printing Configuration Report Test Printing Configuration Report Before you connect the printer to your computer make sure that the printer is in proper working order You can do this by printing a configuration report 1 Make sure the media is properly loaded and the top cover of the printer is closed Then turn the printer power on if you have not already done so If the printer initializes with the status light blinking green pause mode press the Feed button once to set the printer in Ready to print mode See the Troubleshooting on page 81 if the printer s status light does not turn solid green Ready 2 Press the Feed button two to three times to allow the printer to calibrate the printer for the installed media The printer may feed several labels during this process 3 When the status light i

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