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Wireless Cable Modem Gateway

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1. sss Figure 54 Firewall Parental Control Screen eese retener tnentnnis SURFboard SBG6580 Wireless Cable Modem Gateway e User Guide 365 095 25397 x 1 viii Contents ARRIS Figure 55 Firewall Local Log Screen ementi its rare HEURE CESEYYEHNE NYSE YEN SELON GUERRE HEURE ELR PY eE FH RENNOLU HER SEV PEEL EVE 58 60 Figure 56 Firewall Remote Log Screen SURFboard SBG6580 Wireless Cable Modem Gateway e User Guide 365 095 25397 x 1 Getting Started ARRIS Getting Started The ARRIS Motorola SURFboard SBG6580 Wireless Cable Modem Gateway is an all in one wireless DOCSIS 3 0 cable modem and four port Ethernet router device It provides secure ultra high speed wired and wireless broadband connections for your computer and other wireless network devices on your home or small business network The SBG6580 also includes a Wi Fi Pairing button option for quick and easy connections for your wireless devices This guide provides instructions for installing and configuring the SBG6580 setting up secure wireless network connections and managing your gateway and network configurations Note The information in this user guide is based on the SBG6580 Firmware version 8 6 0 0 or higher Some of the changes implemented in this newer firmware version may not be applicable to earlier firmware releases If the information and graphics in this guide do not match your SBG6580 please refer to an e
2. Enter New Usemame Re Enter Mew Username m Restore Factory Defaults Figure 25 Change User Name Screen 8 Click Apply to update your user name 9 Click Change Username drop down arrow to display Change Password 10 Complete each field entry but note the following o Username is the Current Username o Allfields are case sensitive o Make sure No is selected for Restore Factory Defaults o Finda secure place to write down and keep your new user name and password 11 Click Apply to update your password Enter Lisamarma Enter Current Password Enter Haw Password Re Enter Hew Fasswoerd Restore Factory Defaults Figure 26 Change User Password Screen SURFboard SBG6580 Wireless Cable Modem Gateway e User Guide 28 365 095 25397 x 1 Protecting amp Monitoring Your Wireless Network ARRIS Set Up Firewall Protection You can set up firewall filters and firewall alert notifications on your wireless home network You can also block Java Applets Cookies ActiveX controls popup windows Proxies and website access See Protection Level for more information To set the firewall protection level 1 From any screen click the Firewall Protection Level menu link or click the Firewall menu button on the SBG6580 Main Menu and then select Protection Level Firewall Protection Level Firewall Protection Setting Low Medium High Firewall Settings Block Fragmented IP Packets Port Scan Detecti
3. 20 TOF axe EHE MB UDP Payant 1 4 amp 3 TCF Payan 3 14723 UGF Payg 2 fgg Tee Payg i 398 r UDP E s MEO UD Same 12028 12036 UP Sieger terre Mot yon uem TAAS F UDP Suam F fraeds 1200 UDP Sy My M80 Tee Fraedpen n f BANT i UOR antri 3784 3704 Beak Wir af Warcraft ed Boh Regt 20 so 0 4 TCR Lit cemmenly Fervard d Fors Figure 48 Commonly Used Port Forwarding Port Numbers List Create Pw Forwarded Ports External IP Address amp Local IP Address amp Se eee 7 StarvEnd Port StarvEnd Port Description Protocol Forwarding Figure 49 Advanced Create Port Forwarding Screen IPv4 Entry External IP Local IP Address amp Address amp Start End Port Start End Port Description Protocol Enabled a 20 0 0 Tor we omw GE oo Si mo ucr F ipun ae Ao Ge eel i Fari a 34 3 pitt a Gn Pap Cpu E H de Se meum paca po Forwarded Ports Description Protocol Forwarding Remove Al External IP Address amp Local IP Address amp StartEnd Port Starttnd Port Figure 50 Advanced Port Forwarding Screen SURFboard SBG6580 Wireless Cable Modem Gateway e User Guide 53 365 095 25397 x 1 Gateway Configuration Screen Definitions ARRIS Table 16 Advanced Port Forwarding Field Descriptions Field Description External IP Address amp The range of ports that you want to allow for incoming Start End Port traffic to be forwarded from a remote IP addr
4. OP EDI Fo yo ED ED ED Table 14 Advanced Port Filtering Field Descriptions Field Description Start Port The starting port number of the Port Filtering range End Port The ending port number of the Port Filtering range Protocol Select TCP UDP or BOTH from the drop down list Enabled Select to activate or deselect to deactivate the selected IP port triggers Port Triggers You can use Port Triggers to configure dynamic triggers to specific devices on the LAN This allows special applications that require specific port numbers with bi directional traffic to function properly Applications such as video conferencing voice gaming and some messaging program features may require these special settings Create Port Taggers Port Triggering _ Trigger Range Target Range Protocol Description Start Port End Port Start Port End Port Figure 46 Advanced Create Port Triggers Screen SURFboard SBG6580 Wireless Cable Modem Gateway e User Guide 365 095 25397 x 1 51 Gateway Configuration Screen Definitions ARRIS Add Port Triggering Entry Trigger Stat Pot Trigger End Port Target StarttPort Target End Port Protocol Description Enabled nrp LL un a Ej Dil e Port Triggering T Trigger Range Target Range Protocol Description Enable Remove i Start Port EndPon StartPort End Port Figure 47 Advanced Port Triggers Screen Table 15 Advanced Port Triggers Field Descriptions
5. SBG6580 Main Screen Gateway Web Manager Menu Options Main Menu Buttons The SBG6580 main menu buttons are displayed along the top of the SBG6580 Web Manager screen To display the drop down submenu options click the menu button ARRIS Figure 17 SBG6580 Web Manager Main Menu Buttons Main Menu Links The SBG6580 main menu and related submenu option links are also displayed along the bottom of the SBG6580 Web Manager screen To open a submenu option click the link SURFboard SBG6580 Wireless Cable Modem Gateway e User Guide 20 365 095 25397 x 1 Managing Your Gateway and Connected Networks STATUS Product Information Connection Security Diagnostics Event Log Configuration BASIC Setup DHCP DDNS Backup and Restore ADVANCED Options IP Filtering MAC Filtering Port Filtering Port Triggers Port Forwarding DMZ Host WIRELESS 802 11 Radio Primary Network Settings Guest Network Settings Access Control Extend Network Range Quality of Service Advanced FIREWALL HELP Protection Level Overview Parental Control About Local Log Remote Log 2013 ARNIS Group inc ALL RIGHTS RESERVED Figure 18 SBG6580 Web Manager Main Menu Links Table 4 SBG6580 Web Manager Main Menu Options Menu Option Function Home Status Displays the Quick Start Wizard main screen Provides information about the gateway hardware and software MAC address gateway IP address serial number a
6. This device complies with RSS 210 of the Industry Canada Rules Operation is subject to the following two conditions e his device may not cause interference and e his device must accept any interference including interference that may cause undesired operation of the device CAN ICES 3 B NMB 3 B In Canada RLAN devices are restricted from using the 5600 5650 MHz frequency band CAUTION To reduce the potential for harmful interference to co channel mobile satellite systems use of the 5150 5250 MHz frequency band is restricted to indoor use only High power radars are allocated as primary users meaning they have priority of 5250 5350 MHz and 5650 5850 MHz frequency bands These radars could cause interference and or damage to License Exempt Local Area Network LE LAN devices SURFboard SBG6580 Wireless Cable Modem Gateway e User Guide ii 365 095 25397 x 1 Safety and Regulatory Information ARRIS IC RADIATION EXPOSURE STATEMENT IMPORTANT NOTE This equipment complies with IC radiation exposure limits set forth for an uncontrolled environment This equipment should be installed and operated with a minimum distance of 20 cm between the radiator and your body AVIS D INDUSTRIE CANADA IC Cet appareil est conforme la r glementation RSS 210 d Industrie Canada Son utilisation est assujettie aux deux conditions suivantes e Cet appareil ne doit pas causer d interf rences et e Cet appareil doit accepter toute interf rence
7. ARRIS Help About This SBG6580 Your Aris SBG6580 is one of the most advanced Cable Gateway products available Most common problems are easily solved by using the setup wizard and following the instructions provided on the setup pages Occasionally you may need to call your service provider for assistance When you do the information displayed below will help provide a speedy resolution to your problem My SBG6580 s serial number is 324369022111459055530006 The HFC MAC Address is 00 25 12 e6 fh 02 The firmyare Version is SBG6580 8 6 0 0 GA 01 971 NO SH The SBG6580 has been running for 0 days 01h 03m 26s The cable modem is Not Synchronized The cable modem receive signal is 879 8 MHz 48 9 dBmV amp 0 0 dB CNR primary The DONS service is disabled IP Fittering is configured for 0 IP addresses HAC Filtering is disabled Figure 20 Help Links Screen Field Level Help More specific help information is available throughout the web manager for field level help when you click the Help link located to the right of the applicable field SURFboard SBG6580 Wireless Cable Modem Gateway e User Guide 22 365 095 25397 x 1 Managing Your Gateway and Connected Networks ARRIS View the Gateway Product Information The Status Product Information screen displays general product information including the firmware version and the current network connection status of the gateway To open the Status Product Information page 1 Click
8. Do not perform any servicing other than that contained in the installation and troubleshooting instructions Refer all servicing to qualified service personnel e This device should not be used in an environment that exceeds 104 F 409 C SAVE THE ABOVE INSTRUCTIONS Note to CATV System Installer This reminder is provided to call the CATV system installer s attention to Articles 820 93 and 820 100 of the National Electric Code which provides guidelines for proper grounding and in particular specifies that the Coaxial cable shield shall be connected to the grounding system of the building as close to the point of cable entry as practical FCC STATEMENTS FCCInterference Statement This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the device off and on the user is encouraged to try to correct the interference by one or more of the following mea
9. Automatic Security Configuration WPS amp Enabled Disabled Help WPS Add Client Push Button Method WPS Add Client Gateway PIN Method WPS Add Client Chemi PIM Method Press the button on the 58566580 to stan WPS pairing k Help F Help b Help Figure 36 Wireless Primary Network Page Make sure Enabled is selected in the Wireless Network field to turn ON wireless networking on your home network Delete the current network name in the Network Name SSID field and then enter a new name of your choice for your wireless network The network name can contain any combination of up to 32 alphanumeric characters Make sure Enabled is selected in the Network Name SSID Broadcast field Delete the current wireless password passphrase in the Passphrase field and enter a new passphrase for the wireless network password See Prevent Unauthorized Access for more information Click Apply at the bottom of the screen The new wireless network name should appear in the list of available wireless networks when you reconnect your wireless devices SURFboard SBG6580 Wireless Cable Modem Gateway e User Guide 38 365 095 25397 x 1 Creating Wi Fi Networks ARRIS Change the Wireless Channel Network interference may occur at any time when using a wireless network connection This may be caused by other wireless access points that are using the same wireless channel as your SBG6580 and are also operating within close proximity in yo
10. Field Description Trigger Start Port The starting port number of the Port Trigger range Trigger End Port The ending port number of the Port Trigger range Target Start Port The starting port number of the Port Target range Target End Port The ending port number of the Port Target range Protocol Available protocols TCP UDP or BOTH Description Name to identify the port trigger Enabled Lets you turn On or Off the selected IP port triggers Port Forwarding Port forwarding allows you to run a publicly accessible server on your home network by specifying the mapping of TCP UDP ports to a local computer This enables incoming requests on specific port numbers to reach web servers FTP servers and mail servers for example so that they can be accessible from the Internet To map a port you must enter the range of port numbers that want forwarded locally and the IP address to which traffic to those ports should be sent If you only want a single port specification enter the same port number in the start and end locations for that IP address SURFboard SBG6580 Wireless Cable Modem Gateway e User Guide 52 365 095 25397 x 1 Gateway Configuration Screen Definitions ARRIS A table of commonly used port numbers is also displayed on the page for your convenience These are some of the ports used by common applications HaH Li n o inti Beet internet Fehos S000 East REC ees TSP US Maca Server TES gane Pagysutee 2
11. Main Menu SURFboard SBG6580 Wireless Cable Modem Gateway e User Guide 26 365 095 25397 x 1 Protecting amp Monitoring Your Wireless Network ARRIS Protecting amp Monitoring Your Wireless Network After you have successfully connected the SBG6580 gateway and your wireless devices you should configure the gateway to protect your wireless network from unwanted and unauthorized access by any wireless devices within range of your wireless network Although security for the SBG6580 gateway is already configured you can use the SBG6580 Configuration Manager to tailor the level of security and access that you want to allow on your network Prevent Unauthorized Access To prevent unauthorized access and configuration to your wireless network we highly recommend that you immediately change the default user name and password after connecting to the Internet and logging on to the SBG6580 for the first time One of the most important recommendations for securing your wireless home network is to change the default administrator password on your SBG6580 and other wireless devices as well Default passwords are commonly used and shared on the Internet To ensure that your wireless home network is secure it is recommended that you follow these best practices for user passwords e Alwayscreate a secure password or passphrase that is not easily guessed e Use phrases instead of names so that it may be easier for you to remember e Useacomb
12. SURFboard SBG6580 Wireless Cable Modem Gateway e User Guide 59 365 095 25397 x 1 Gateway Configuration Screen Definitions O Permitted Connections CJ Blocked Connacians Ll Known Internet Stacks L Product Configuration Events to SysLag server at 122 158 0 0 m Figure 56 Firewall Remote Log Screen Table 22 Firewall Remote Log Field Descriptions Field Description Permitted Connections Select if you want email notification of who is connecting to your network Blocked Connections Select if you want email notification of who is blocked from connecting to your network Known Internet Attacks Select if you want email notification of known Internet attacks against your network Product Configuration Select if you want email notification of the basic product Events configuration events to Syslog server at Enter the last digit s of your SysLog server s IP address 192 168 0 x Possible values 10 to 254 SURFboard SBG6580 Wireless Cable Modem Gateway e User Guide 365 095 25397 x 1 60 Warranty Information ARRIS C Warranty Information SURFboard amp Touchstone SBG6580 Wireless Cable Modem Gateways ARRIS Enterprises Inc ARRIS Retail Purchasers If you purchased this Product directly from ARRIS or from an authorized ARRIS retail reseller ARRIS warrants to you the original end user customer that A the Product excluding Software will be free from defects in materials and workmanship u
13. The use of the 5150 5250 MHz frequency band is restricted to Indoor Use Only SECURITY WARNING This device allows you to create a wireless network Wireless network connections may be accessible by unauthorized users For more information on how to protect your network see the Change the Default User Name and Password for instructions or visit the ARRIS Support website www arrisi com consumer SURFboard SBG6580 Wireless Cable Modem Gateway e User Guide iii 365 095 25397 x 1 Safety and Regulatory Information ARRIS CARING FOR THE ENVIRONMENT BY RECYCLING When you see this symbol on a ARRIS product do not dispose of the product with residential or commercial waste Recycling your ARRIS Equipment Oo Please do not dispose of this product with your residential or commercial waste Some countries or regions such as the European Union have set up systems to collect and recycle electrical and electronic waste items Contact your local authorities for information about practices established for your region SURFboard SBG6580 Wireless Cable Modem Gateway e User Guide 365 095 25397 x 1 Contents ARRIS Safety and Regulatory Information sississeccscsvessccessvesssnansecsdeccoasvasercesscvennsunsseceesscensnbsnsvessecensnvesseeesstoassunssssessesoasenes i Geno SUA dile ERN TT TUTTI T 1 Idein C 1 Additional ltems You May TESI enema immo nares aneeeae ricinus nomena EE 2 SYS U
14. address of the SBG6580 on your home network LAN Enable DHCP Server Checkmark Enabled to enable the SBG6580 DHCP Server Uncheck Enabled to disable the SBG6580 DHCP Server Starting Local Address Enter the starting IP address to be assigned by the SBG6580 DHCP server to clients in dotted decimal format Default is 192 168 0 2 Max Number of Network Sets the maximum number of clients for the SBG6580 DHCP Devices server to assign a private IP address Lease Time Sets the time in seconds that the SBG6580 DHCP server leases an IP address to a client The default is 3600 seconds 60 minutes Reserve IP Address Lists clients in which the DHCP server reserves a specific IP address on the home network LAN Client List Lists the DHCP client device information SURFboard SBG6580 Wireless Cable Modem Gateway e User Guide 44 365 095 25397 x 1 Gateway Configuration Screen Definitions DDNS You can use the Basic DDNS Dynamic Domain Name System screen to set up the DDNS service to assign a static Internet domain name to a dynamic IP address This allows various servers on the Internet to access your computer for processing your requests when you are visiting various Internet sites DONS Service Username Password Host Hame IP Address 0 0 0 0 Status DONS S rie is nor enaid mm Figure 40 Basic DDNS Screen Table 9 Basic DDNS Screen Field Descriptions Field Description DDNS Service Select Disabled or select ww
15. described herein are subject to change without notice Safety and Regulatory Information ARRIS Safety and Regulatory Information IMPORTANT SAFETY INSTRUCTIONS Read This Before You Begin When using your equipment basic safety precautions should always be followed to reduce the risk of fire electric shock and injury to persons including the following e Read all of the instructions listed here and or in the user manual before you operate this device Give particular attention to all safety precautions Retain the instructions for future reference e his device must be installed and used in strict accordance with manufacturer s instructions as described in the user documentation that is included with the device e Comply with all warning and caution statements in the instructions Observe all warning and caution symbols that are affixed to this device e o prevent fire or shock hazard do not expose this device to rain or moisture The device must not be exposed to dripping or splashing Do not place objects filled with liquids such as vases on the device e his device was qualified under test conditions that included the use of the supplied cables between system components To ensure regulatory and safety compliance use only the provided power and interface cables and install them properly e Different types of cord sets may be used for connections to the main POWER supply circuit Use only a main line cord that complies wi
16. for setting up a secure wireless network connection for any WPS enabled device such as a computer tablet gaming device or printer WPS automatically configures your wireless network connections and sets up wireless security See Use the SBG6580 WPS Pairing Button for more information SURFboard SBG6580 Wireless Cable Modem Gateway e User Guide 365 095 25397 x 1 Product Overview Rear Panel Figure 2 SBG6580 Rear Views Table 3 SBG6580 Rear Panel Ports amp Connectors Port Name Description 1234 ETHERNET 2 Reset button SURFboard SBG6580 Wireless Cable Modem Gateway e User Guide 365 095 25397 x 1 Four one gigabit Ethernet ports for RJ 45 cable connections e Green LED is ON Indicates a device connection is detected e Green LED is Blinking Indicates data traffic is in progress Recessed button can be used to reboot the gateway or reset the gateway settings e To reboot or restart the gateway press the indented Reset button once using the end of a paper clip or other small object with a narrow tip and then release To reset the gateway configuration back to the factory default settings press and hold the indented Reset button for 15 seconds using the end of a paper clip or other small object with a narrow tip and then release See Reset Your Gateway Settings for more information on an alternative method to reset the gateway settings using the SBG6580 Web Manager WARNING Reset will also d
17. for which you acquired this Product or the uses to which you will put this Product you assume full responsibility for the selection of the Product for its installation and use While every reasonable effort has been made to insure that you will receive a Product that you can use and enjoy ARRIS does not warrant that the functions of the Product will meet your requirements or that the operation of the Product will be uninterrupted or error free SURFboard SBG6580 Wireless Cable Modem Gateway e User Guide 61 365 095 25397 x 1 Warranty Information ARRIS ARRIS IS NOT RESPONSIBLE FOR PROBLEMS OR DAMAGE CAUSED BY THE INTERACTION OF THE PRODUCT WITH ANY OTHER SOFTWARE OR HARDWARE ALL WARRANTIES ARE VOID IF THE PRODUCT IS OPENED ALTERED AND OR DAMAGED THESE ARE YOUR SOLE AND EXCLUSIVE REMEDIES for any and all claims that you may have arising out of or in connection with this Product whether made or suffered by you or another person and whether based in contract or tort IN NO EVENT SHALL ARRIS BE LIABLE TO YOU OR ANY OTHER PARTY FOR ANY DIRECT INDIRECT GENERAL SPECIAL INCIDENTAL CONSEQUENTIAL EXEMPLARY OR OTHER DAMAGES ARISING OUT OF THE USE OR INABILITY TO USE THE PRODUCT INCLUDING WITHOUT LIMITATION DAMAGES FORLOSS OF BUSINESS PROFITS BUSINESS INTERRUPTION LOSS OF INFORMATION OR ANY OTHER PECUNIARY LOSS OR FROM ANY BREACH OF WARRANTY EVEN IF ARRIS HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES IN NO CASE SHALL ARRIS LIABIL
18. network security code or passphrase for your wireless network password in the Security key field You can use the Wi Fi Security Key code listed on the SBG6580 gateway label or create your own personal password Note Remember to use a unique combination of letters numbers and characters to create a more secure password See Prevent Unauthorized Access for more information 5 Select Hide characters and then click OK to encrypt your network Security key or network password Type the network security key Security key v 9090900900000000000000 V Hide characters Figure 12 Network Connection Create Network Password Window Connect Using the Windows Control Panel 1 From the Windows taskbar click Start button and then click Control Panel 2 Click Network and Sharing Center to open the Network and Sharing Center window Central Panel Home View your basic network information and set up connections Manage wireless networks A Je See full map Change adapter settings This computer home dsh com Change advanced sharing settings l View your active networks Connect or disconnect home dsh com Access type Internet Demain network Connections amp Local Area Connection Change your networking settings Mi Set up a new connection or network a Set up a wireless broadband dial up ad hoc or VPN connection or set up a router or access point iis Connect to network Ld Connect or reconnect to wirel
19. re ue y compris les interf rences causant un fonctionnement non d sir CAN ICES 3 B NMB 3 B Au Canada les appareils de r seau local sans fil ne sont pas autoris s utiliser les bandes de fr quence 5600 5650 MHz AVERTISSEMENT afin de r duire les risques de brouillage pr judiciable aux syst mes de satellites mobiles utilisant les m mes canaux les dispositifs fonctionnant dans la bande 5150 5250 MHz sont r serv s uniquement pour une utilisation l int rieur Les radars haute puissance sont d finis en tant qu utilisateurs principaux c d prioritaires des bandes de fr quences 5250 5350 MHz et 5650 5850 MHz Ces radars peuvent causer de l interf rence ou des dommages susceptibles de nuire aux appareils exempts de licence r seau local LAN EL D CLARATION DE IC SUR L EXPOSITION AUX RAYONNEMENTS NOTE IMPORTANTE cet quipement est conforme aux limites d exposition aux rayonnements tablies par IC pour un environnement non contr l Cet quipement doit tre install et utilis de mani re maintenir une distance d au moins 20 cm entre la source de rayonnement et votre corps WIRELESS LAN INFORMATION This device is a wireless network product that uses Direct Sequence Spread Spectrum DSSS and Orthogonal Frequency Division Multiple Access OFDMA radio technologies The device is designed to be interoperable with any other wireless DSSS and OFDMA products that comply with e The IEEE 802 11 Standard on Wir
20. that it is securely mounted Reconnect the coaxial and Ethernet cables Re plug the power cord into the SBG6580 and the electrical outlet Arrange the cables to prevent any safety hazards PUOI see cm Check that the gateway is still securely mounted on the wall SURFboard SBG6580 Wireless Cable Modem Gateway e User Guide 9 365 095 25397 x 1 Installing the Gateway Wall Mounting Template 101 60 mm 4 0 For vertical mounting only Ajuo Bununoui e3uoziJou 104 0 p uiu 09 LOL Figure 6 SBG6580 Wall Mounting Template SURFboard SBG6580 Wireless Cable Modem Gateway e User Guide 365 095 25397 x 1 Setting Up a Wireless Network Connection ARRIS Setting Up a Wireless Network Connection It is highly recommended that you first verify that your computer can connect to the Internet using an Ethernet connection before configuring your wireless network You must already have access to an Internet service in your home before setting up a wireless network connection Also make sure your computer and the SBG6580 are connected through an Ethernet connection Choose one of the following options to set up your wireless network connection e Launch the SBG6580 Quick Start Wizard e Set Up a Wireless Network Connection Using Your Computer e Use the SBG6580 WPS Pairing Button Aft
21. that you want to connect to your wireless network SURFboard SBG6580 Wireless Cable Modem Gateway e User Guide 17 365 095 25397 x 1 Setting Up a Wireless Network Connection ARRIS Test Your Wireless Network Connection Perform the following connectivity test to check that the SBG6580 and other wireless devices are connected to your wireless home network 1 If the devices are connected disconnect the Ethernet cable from your computer and the SBG6580 2 Opena web browser on your computer 3 Type a valid URL www arrisi com in the address bar and then click or press Enter If the website did not open please contact your service provider or call ARRIS Technical Support at 1 877 466 8646 for assistance SURFboard SBG6580 Wireless Cable Modem Gateway e User Guide 18 365 095 25397 x 1 Managing Your Gateway and Connected Networks ARRIS Managing Your Gateway and Connected Networks Use the SBG6580 Web Manager to view and monitor the configuration settings and operational status of your gateway You can also configure your network connections and wireless security settings See Protecting amp Monitoring Your Wireless Network for more information Note If you did not purchase your gateway from a retail store you may notice a few blocked configuration settings in the SBG6580 Web Manager that cannot be modified This may be due to some restrictions set up by your service provider to prevent unauthorized changes to certain configu
22. 3 View the Gateway Status NP 23 BackUp Your Gateway COnNguratiON edes eiii NR REE E E ER AER 24 Restore Your Gateway Settings NP T EAA EENET ENAA SAA EASE 25 Reset Your Gateway ST UU a Lo ERRARE 25 Exit the 5BG6580 Web MAHagGF asuiisisi n ttti trie pr heroe od HER HI CURL SERERE EH ETRURIAE EEEO 26 Protecting amp Monitoring Your Wireless Network eee e eee ee e eee eee etes eee etes es etes esse esee eee es eese eoa eee 27 Prevent Unauthorized ACCBSS acsi iniri erii ems ME rH eret Dieter ive iro REY HEN IRHEQDU a S ERE QU OH ETE EUR RA FER HIS EREEIRAESE 27 SURFboard SBG6580 Wireless Cable Modem Gateway e User Guide V 365 095 25397 x 1 Contents ARRIS Change the Default User Name and PassSword scsssssssssssssssesssssssssessssessssesscsesscsessssesscscsecsesessesesseseeseseseseacsuesesecseseeseseeseseeaeseeaeens 27 Set Up Firewall Protectio i E OO m 29 setUp Parental Gro qiio c 30 SEE WO Port Triggers NI s 31 BS Cy e DMZ HOST e H 33 Store Remote Firewall IUS crisi tor eb iod ni cete rr EF E WELH e p EUER Iris Urbe n cR C pr NESSUN NT Le tp 33 Creating Wi Fi NeEWOEKS 5 re evRS E ele kay ee YVR ENS AREQ oV ERA VE epo R ES CHE VA E EE REN VeV EVA EY VE ERU E Y FRE Vu NE SE VA E SU TLEEL ERU A PINE pU PATE NEUEN Ede 35 Set Up Your Wireless Primary INNeDWOEDK aste e pX S RR ESRCRE NNESIRERE CU veia
23. Allows multicast specific traffic denoted by a multicast specific address to be passed to and from the computers on the home network LAN behind the SBG6580 Web Manager UPnP Enable Turns on the Universal Plug and Play protocol UPnP agent in the SBG6580 Web Manager Select this option if you are running a CPE client application that requires UPnP NAT ALG Status Turn ON or OFF the various Network Address Translation NAT and Application Level Gateway ALG status options on your wireless network Add MAC Address Enter the MAC address for the computer you want to block and click Add MAC Address button Repeat for up to 20 MAC addresses Remove MAC Address Enter the MAC address filter that you want to delete or block then click Remove MAC Address button Clear All button Deletes all of your MAC Address filters SURFboard SBG6580 Wireless Cable Modem Gateway e User Guide 48 365 095 25397 x 1 Gateway Configuration Screen Definitions ARRIS IP Filtering IP filtering allows you to define which local computers will be denied access to the SBG6580 WAN You can configure IP address filters to block Internet traffic to specific network devices on your home network by entering the starting and ending IP address ranges Note You only have to enter the LSB Least significant byte of the IP address the upper bytes of the IP address are set automatically from the SBG6580 Web Manager s IP address IP Filtering Start Address End A
24. Before creating filters please scroll down and set the time zone Display Filters MAC Adare Time Time Port Port Allow Description MACAddress URL Days End stan png Prot pop Enabled Current Time Time Hot Available Time based rules will mot function Current Time Zone i Automatically adjust for Daylight Saving Tin Yes No Figure 28 Parental Control Change Time Zone Screen 2 Click Current Time Zone drop down button to select your time zone Select Yes or No to automatically adjust the time for Daylight Saving Time 4 Click Create to continue setting up Parental Controls SURFboard SBG6580 Wireless Cable Modem Gateway e User Guide 30 365 095 25397 x 1 Protecting amp Monitoring Your Wireless Network ARRIS o d 10 Ti 12 13 14 Add Edit Filter Description HAC Address URL start Part End Por Protocol PEvarnDay LJSunda LITuesda DWednesda DTThursda OS aturday allow Eock Enabled m Display Filters Time Time Port Port Allow Description MAC Address URL Days Start End Start End Prot Block Enabled Figure 29 Firewall Parental Control Screen Enter a name for the user profile that you want to create in the Description field Enter the 12 digit hexadecimal MAC address of the device for which you are creating Parental Controls in the MAC Address field Enter the web address of the Internet site that you want to block or access Enter the Starting port number o
25. ING Downstream receive channel Downstream channel is cannot be acquired lost RECEIVE es FLASHING Upstream send channel cannot Upstream channel is lost be acquired SEND FLASHING IP registration is unsuccessful IP registration is lost ONLINE OFF Led is disabled Led is disabled WIRELESS SURFboard SBG6580 Wireless Cable Modem Gateway e User Guide 41 365 095 25397 x 1 Gateway Configuration Screen Definitions ARRIS Gateway Configuration Screen Definitions This section provides detailed field definitions for the following ARRIS SBG6580 network configuration screens e Basic e Advanced e Firewall Basic Screens Basic Setup You can use the SBG6580 Basic Setup screen to configure basic SBG6580 IP related configuration data including your local network configuration and WAN connection type Gateway Mode Primary Network Only Mode Changes may require a reboot to take effect Network Configuration IP Address 192 168 0 1 Help MAC Address 00 25 T2 ec 0b 0c Help IP Address ene Help MAC Address 00 25 12 e6 15 03 Help Duration D H bi Help Expires 2121 EEE EE Ra ZU EE EEEE Help Reiense VAN Lease Renew WAN Lease Figure 38 Basic Setup Screen SURFboard SBG6580 Wireless Cable Modem Gateway e User Guide 42 365 095 25397 x 1 Gateway Configuration Screen Definitions ARRIS DHCP Table 7 Basic Setup Screen Field Descriptions Field Description Gateway Mode Primary Network Onl
26. ITY EXCEED THE AMOUNT YOU PAID FOR THE PRODUCT These matters are governed by the laws of the Commonwealth of Pennsylvania without regard to conflict of laws principles and excluding the provisions of the United Nations Convention on Contracts for the International Sale of Goods Retail Purchasers Only If you purchased this Product directly from ARRIS or from a ARRIS authorized retail reseller please call the ARRIS toll free number 1 877 466 8646 for warranty service or technical support Technical support charges may apply Cable Operator or Service Provider Arrangements If you did not purchase this Product directly from ARRIS or from a ARRIS authorized retail reseller please contact your Service Provider for technical support SURFboard SBG6580 Wireless Cable Modem Gateway e User Guide 62 365 095 25397 x 1 7 ARRIS ARRIS Enterprises Inc 3871 Lakefield Drive Suwanee GA 30024 WWVW arrisi com 365 095 25397 x 1 06 14
27. S Ite ee CUI Slit UN Nc 2 Contact IN Orma O mo o LL 2 Product Overvi s 3 TEES PUO PEE A O E A EA A E N E UIROS 3 Wi Fi Protected Setup WPS es ssesssesseessesseesseeseesseessesseesseessesseeoseeseeoseessesseoseeostesstostesstosetoseesstosetustoeeoseesstoseesstosstoseesstoseoseesseeseeese 4 AH ciel Emm 5 Gateway Label ME 6 Installing ENS Gale a 7 Connect the 564055010 TOF OMPI acc ra DUE E 7 EStablishean Internet Connector s nei RENDER NRBIS RISE IRR DIUINITUS MEE 8 Wall Mount the Gate Way sisstin E ENNE TUER EUISURHTUUTUU UTR ODE I ESEESE 8 Wall Mounting Template sesessseesssesssessseesseessecssecosseesseesseessecosecoseesseeoseeosecosscesseessteoseeosecosseesseessteoseeosetosstesseeseosseosscessersseeoseeoseeossee 10 Setting Up a Wireless Network Connection essseesssecccsseossscocoscecsseeococeocoseecssceosseeososeossscessseeossecossseessseesssseoso 11 Launch the SBG6580 Quick Start Wizard csessssessssecsssscsssecsssecsssscsssecsssecsssscsssscsssssscsssscassucaesucaesscsssucaesscassscassucaesucaesacaesucassacseseesees 11 Set Up a Wireless Network Connection Using Your COMPUTES sseesssesssessseesseessecssscsssersseeoseeosscosscesseesseesscossersseroseroseeosseessersss 13 Quick Connect Using the Windows Taskbar e sssesssessseesseesse
28. Status on the SBG6580 Main Menu 2 Click Product Information from the Status submenu options 3 Click the Refresh button F5 in your web browser to reload the information on the screen Standard Specification Compliant DOCSIS 3 0 Hardware Version 1 Software Version SBG5580 8 5 0 0 GA 01 87 1 NOSH Cable Modem MAC Address 00 25 ebib 02 Serial Number 324368022111459055530006 Up Time 0 days 1h 16m 08s WAN Access Denied Cable Modem IP Address Figure 21 SBG6580 Status Product Information Screen View the Gateway Status The Status Connection screen displays information about the RF upstream and downstream channels including downstream channel frequency upstream channel ID and upstream and downstream signal power and modulation This screen also displays IP lease information including the current IP address of the cable modem the duration of both leases the expiration time of both leases and the current system time from the DOCSIS time server To open the Status Connection screen 1 Click Status on the SBG6580 Main Menu 2 Click Connection from the Status submenu options SURFboard SBG6580 Wireless Cable Modem Gateway e User Guide 365 095 25397 x 1 23 Managing Your Gateway and Connected Networks ARRIS Startup Procedure Procedura Status Comment Acquire Downstream Channel in Progress Connectivity State In Progress Not Synchronized Boot Hata In Pragrass Unknewn Configuration File In Progres
29. User Guide SURFboard SBG6580 Wireless Cable Modem Gateway 2014 ARRIS Enterprises Inc All rights reserved No part of this publication may be reproduced in any form or by any means or used to make any derivative work such as translation transformation or adaptation without written permission from ARRIS Enterprises Inc ARRIS ARRIS reserves the right to revise this publication and to make changes in content from time to time without obligation on the part of ARRIS to provide notification of such revision or change ARRIS and the ARRIS logo are all trademarks of ARRIS Enterprises Inc Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and the names of their products ARRIS disclaims proprietary interest in the marks and names of others Wi Fi Alliance Wi Fi the Wi Fi logo the Wi Fi CERTIFIED logo Wi Fi Protected Access WPA the Wi Fi Protected Setup logo and WMM are registered trademarks of Wi Fi Alliance Wi Fi Protected Setup Wi Fi Multimedia and WPA2 are trademarks of Wi Fi Alliance ARRIS provides this guide without warranty of any kind implied or expressed including but not limited to the implied warranties of merchantability and fitness for a particular purpose ARRIS may make improvements or changes in the product s described in this manual at any time The capabilities system requirements and or compatibility with third party products
30. acsscsesesecsesesecseseseeseaesseseseaeess 14 Figure 12 Network Connection Create Network Password Window cccssssssssssssssscssssscsssssscsssssscsssesscssssssssesssesseassessessacess 15 Figure 13 Control Panel Network and Sharing Center Window eese eerte teretes tate sntntntsneneuns 15 SURFboard SBG6580 Wireless Cable Modem Gateway e User Guide vii 365 095 25397 x 1 Contents Figure 14 Manually Connect to a Wireless Network Window sss Figure 15 Manually Connect to a Wireless Network Window sss Figure 16 SBG6580 Main Screen uuu sssssscscssessssecscscessssesscscarsssesecscscasasssaesessescasaesesecscarasseseeseas Figure 17 SBG6580 Web Manager Main Menu Buttons eese Figure 18 SBG6580 Web Manager Main Menu Links essere Figure 19 Help Overview Screen eese retenta tates tn ento estates tates tates satis Figure 20 Help Links Screen eee eeeee eerte testata tenta ton tutos tuos eaten toes saos ionis Figure 21 SBG6580 Status Product Information Screen sss Figure 22 SBG6580 Status Connection Screen eese eeeeeeee tete te ttntn tnn tnnone Figure 23 SBG6580 Backup and Restore Screen eene netetentnnnes Figure 24 Restore Factory Defaults Screen eese tee tentn ten tn
31. annot Access the e Check that all cable and power connections are properly connected internet e Check that the Power Online and Wireless LED icons on the front panel are lit up solid e Contact your service provider for assistance SURFboard SBG6580 Wireless Cable Modem Gateway e User Guide 40 365 095 25397 x 1 Troubleshooting Tips ARRIS Gateway Problem Possible Solution Wireless devices cannot e If the problem still persists after checking the coaxial cable and Ethernet send or receive data connections and your IP address check the Wireless Security Mode setting on the Wireless Primary Network screen e f you enabled WPA and configured a passphrase on the gateway be sure each affected wireless client has the identical passphrase If this does not solve the problem check if the wireless client supports WPA e f you enabled WEP and configured a key on the gateway be sure each affected wireless client has the identical WEP key If this does not solve the problem check whether the client s wireless adapter supports the type of WEP key configured on the gateway Front Panel LED Icons and Error Conditions The SBG6580 front panel LED icons provide status information for the following error conditions Table 6 Front Panel LED Icons and Error Conditions LED Icon Status If During Startup If During Normal Operation OFF Gateway is not properly plugged Gateway is unplugged into the electrical outlet POWER EA FLASH
32. arlier version of the SBG6580 User Guide Part number 574808 001 e In The Box Note For retail purchases only if you purchased the SBG6580 Wireless Cable Modem Gateway from a retail store the items listed below should be included in the box Otherwise if you received your SBG6580 from your service provider some of the listed items may not be included with the gateway Before installing the SBG6580 check that the following items are also included in the box If any items are missing please contact your service provider for assistance or call ARRIS Technical Support at 1 877 466 8646 Table 1 SBG6580 Package Contents Item Description SBG6580 Wireless Cable Modem Gateway Retail or Service Provider High speed DOCSIS 3 0 cable modem wireless access point and 4 port Ethernet router Power Supply Power adapter and cord for an electrical wall outlet connection SURFboard SBG6580 Wireless Cable Modem Gateway e User Guide 1 365 095 25397 x 1 Getting Started ARRIS Item Description Ethernet Cable Software License amp Regulatory Card SBG6580 Quick Start Guide Standard Category 5 CAT5 or higher network cable Safety and regulatory information software license and warranty for the gateway Provides basic information for installing the gateway and setting up a secure wireless connection on your home network Additional Items You May Need e Coaxial coax cable if one is not already conn
33. button to open the Add Port Triggering Entry window Enter the starting port number for the port to be triggered in the Trigger Start Port field Enter the ending port number for the port to be triggered in the Trigger End Port field Enter the starting port number of the Port Trigger range in the Target Start Port field Enter the ending port number of the Port Trigger range in the Target End Port field Select TCP UDP or BOTH from the Protocol drop down list Enter a unique name in the Description field Select On to enable IP port triggers or Off to disable them A E Mg c cm pem O Click Apply to create your port triggers Add Port Triggering Entry Trigger Stat Port Trigger End Part Target Stat Pert TargetEnd Por Proiocal Description Enabled 1 s D GOTH wi Port Triggering Trigger Range Target Range Protocol Description Enable Start Port Start Port End Port Basic VWERELE 53 FIREWALL 2 11 Redis Protection Lava DHCP IF Filtarinig Primary Mets Farental Cantral ketens EE Local Log cust Meteor Backup and ort Filiering inel Remose Log Apiai Figure 31 Create Port Triggers Screen 12 Repeat steps 3 thru 11 for each additional port trigger that you want to create SURFboard SBG6580 Wireless Cable Modem Gateway e User Guide 32 365 095 25397 x 1 Protecting amp Monitoring Your Wireless Network ARRIS Set Up the DMZ Host WARNING The gaming DMZ host is not protected by the SBG6580 gateway f
34. cess Default port is 0 Protocol Select TCP UDP or Both for the Internet protocol Days Select the days of the week that the selected user can access the Internet Time Set the start and end time of day that the selected user can access the Internet Allow Block Set to allow or block Internet access for the time defined above Enabled Turn ON or OFF this Parental Control restriction Time Zone Update the related time information for your location Local Log You can use either of the following two formats to send your firewall event log notifications e Individual e mail alerts sent out automatically each time the firewall is under attack e Local log stored within the gateway and displayed in table form on the Local Log page Contact Emad Address Help SMTP Server Name SMTP Username SMTP Password Email Alerts O Enable Last Occurence Figure 55 Firewall Local Log Screen SURFboard SBG6580 Wireless Cable Modem Gateway e User Guide 58 365 095 25397 x 1 Gateway Configuration Screen Definitions ARRIS Table 21 Firewall Local Log Field Descriptions Field Description Contact Email Address Your email address SMTP Server Name Name of the email Simple Mail Transfer Protocol SMTP server The firewall page requires the name of your email server for sending a firewall log to your email address You can obtain the SMTP server name from your service provider SMTP Username Your user name for your email account C
35. close proximity of your home for example neighbors or local businesses will display when you or someone else in your home attempt to establish a wireless network connection For security purposes and quick recognition of your wireless network it is recommended that you change the default SSID You should also consider changing the default wireless password or passphrase see Prevent Unauthorized Access for more information Note When you change the SSID any wireless devices that are already connected to your wireless network will be disconnected from the network The wireless devices will have to be reconnected to the wireless network using the new SSID SURFboard SBG6580 Wireless Cable Modem Gateway e User Guide 37 365 095 25397 x 1 Creating Wi Fi Networks ARRIS Do the following to change your wireless network name or SSID E 8 Open a web browser and log onto the SBG6580 to open the SBG6580 Web Manager See Start the Gateway Web Manager for more information Click Wireless on the SBG6580 Main Menu bar Click Primary Network Settings from the Wireless submenu options to open the Wi Fi Network screen see Figure 36 Wi Fi Network Wireless Network amp Enabled Disabled n Help Nenvork Name SSID MOTI aSERDZ F Help Network Name SSID Broadcast e Enabled Disabled b Help Wireless Security NPAZ 5 F Help Encryption AES 4AES TKIF H Help Passphrase pi72s0bT4fpc187880 T2 P Help Wi Fi Protected Setup WPS
36. coaxial cable TV wall outlet e Always first touch the coaxial cable connector on the device when disconnecting or reconnecting the Ethernet cable from the device or user s PC e tisrecommended that the customer install an AC surge protector in the AC outlet to which this device is connected This is to avoid damaging the device by local lightning strikes and other electrical surges e Postpone installation until there is no risk of thunderstorm or lightning activity in the area e Donotuse this product near water for example near a bathtub washbowl kitchen sink or laundry tub in a wet basement or near a swimming pool e Do not cover the device or block the airflow to the device with any other objects Keep the device away from excessive heat and humidity and keep the device free from vibration and dust e Wipe the device with a clean dry cloth Never use cleaning fluid or similar chemicals Do not spray cleaners directly on the device or use forced air to remove dust e Foradded protection unplug the device from the wall outlet and disconnect the cables to avoid damage to this device due to lightning and power surges SURFboard SBG6580 Wireless Cable Modem Gateway e User Guide i 365 095 25397 x 1 Safety and Regulatory Information ARRIS e Upon completion of any service or repairs to this device ask the service technician to perform safety checks to determine that the device is in safe operating condition e Do not open the device
37. cosscesseesseesseeosecosseesseesseesscosscesseesseessecosseosseesseesseeoseeosscesseesseesseess 13 Connect Using the Windows Control Panel ssssssssssssscsssssscsssssscsssssscsssesscssssssesssessesesessssesessssessssseessasseaesssscssaesscaeseeseseaess 15 Use the SBG6580 WPS Pairing BUTTON eesssssessssesecsssessssssssecscsesssscsesscsesessesescsesecsesesucsesesuescaesucsesesscseacsucseacsucseacsucseacsseseaeaeeseaeaeess 17 Test Your Wireless Network Connection cccscssssssssssssssssssssscssssssssscsssscsssscsssscsssscessesssssssssesscsessssesscsesscsesscaesscsesscaesacsesscassacaesecsesecses 18 Managing Your Gateway and Connected Networks ccccsssscccssssssccccccssscsccsssssssccsccssssccsscessssccsscssssccssees 19 Start the Gateway Web Manager ionic ri rn Ur PE EREG tesvir isish ostres ririri ea e ENUS EEEN NESAS EEE Sr FEUERWEHR ERIS 19 Gateway Web Manager Menu ODtions ssssssssssssssssssssssssssssssssssssssssssssscsssscassessssecsssecsssecsssessssessssessssessssessssessssessssessssesseasses 20 Ger PR uu ne ne ee eee eee 21 isis 22 HEI B Bie CERMRRRRRRRRRRRRRRRRRRMMMMMMMMMMMEMEEEEEEEMEMMMEMEMEMMMMMMMEMEMMMMMEMEMMMMEMEMMMMEMMMWMWMWMWMWMWMWM 22 Er LS TS EE T Emm 22 View the Gateway Product Information ccesssssssessssssssssssssecssssssecssssssscsssssscsessssessssucsecsssussecsssscsucaessssucsesassucsecassscsesassecseeseeneassaesees 2
38. cssessssesscscacassssesscscscasassssesecscasassesecscacasseseeseas Figure 40 Basic DDNS Screen sssesseessesssesseessesssesseosseoseesseosseoseesseoseesseoseosseoseesseoseesseosseoseesseosseesee Figure 41 Basic Backup amp Restore Screen sssessssesssserssseessseesseeessserssseessserssseesssersseessserssseess Figure 42 Advanced Options Screen eee esee tete tenente tentat nene states tanis Figure 43 Advanced IP Filtering Screen csessssessssessssessssessssecsssecsssecsssecsssesscsssecsssecsseeaeeess Figure 44 Advanced MAC Filtering Screen eese nete tette tnttntnnis Figure 45 Advanced Port Filtering Screen eese teeentnrtntnnentnnis Figure 46 Advanced Create Port Triggers Screen cccessssssesssssssssssssscssssscsssessescssssessseesees Figure 47 Advanced Port Triggers SCr N ccccsssssssssssssssssssesscssssscsssesscsssessesssesecseseseeseseacens Figure 48 Commonly Used Port Forwarding Port Numbers List Figure 49 Advanced Create Port Forwarding Screen essen Figure 50 Advanced Port Forwarding Screen eese entente enean Figure 51 Advanced DMZ Host Screen esee nete tenentes ente tt stats totes totis iotis Figure 52 Firewall Protection Level Screen eese tete ten tn tnntntnnis Figure 53 Firewall Parental Control Set Time Zone Screen
39. ction you may have to contact your service provider to reactivate the SBG6580 or check for signal issues o If you still cannot connect to the Internet your SBG6580 may be defective Please contact ARRIS Technical Support at 1 877 466 8646 for assistance Wall Mount the Gateway Note The SBG6580 is wall mountable Please note that wall mounting the SBG6580 is for convenience only It may degrade the optimal Wi Fi performance on the SBG6580 If you choose to mount the SBG6580 on a wall please read the following before starting e Locate the unit as specified by the local or national codes governing residential or business cable TV and communications services e Follow alllocal standards for installing a network interface unit network interface device NIU NID e Unplug the power cord on the SBG6580 from the electrical wall outlet and verify that all the cables are repositioned away from the back of the SBG6580 before mounting it on the wall e Decide if you are mounting the SBG6580 horizontally or vertically on the wall e Gatherthe following items o Wall mounting template or ruler measuring tape o Applicable screwdriver Phillips or flathead SURFboard SBG6580 Wireless Cable Modem Gateway e User Guide 8 365 095 25397 x 1 Installing the Gateway ARRIS o TwoM3 5 6 screws with a flat underside and maximum screw head diameter of 9 0 mm to mount the SBG6580 Note Contact a qualified installer to determine the appropriate scre
40. ddress 182 168 0 2 132 158 0 5 182 168 0 192 168 0 0 192 158 0 0 192 168 0 0 187 168 0 2 192 158 0 2 182 168 0 5 132 158 0 182 168 0 192 188 0 0 182 168 0 0 192 168 0 5 197 168 0 9 192 198 0 2 182 1568 0 192 158 0 182 1868 0 132188 0 Figure 43 Advanced IP Filtering Screen Table 12 Advanced IP Filtering Field Descriptions Field Description Start Address Enter the starting IP address range of the computers for which you want to deny access to the SBG6580 WAN Be sure to only enter the least significant byte of the IP address End Address Enter the ending IP address range of the computers you want to deny access to the SBG6580 WAN Be sure to only enter the least significant byte of the IP address Enabled Activates the IP address filter when selected Select Enabled for each range of IP addresses you want to deny access to the SBG6580 WAN When done click Apply to activate and save your settings SURFboard SBG6580 Wireless Cable Modem Gateway e User Guide 49 365 095 25397 x 1 Gateway Configuration Screen Definitions ARRIS MAC Filtering MAC filtering allows you to define up to twenty Media Access Control MAC address filters to prevent computers from sending outgoing TCP UDP traffic to the WAN via their MAC addresses This is useful because the MAC address of a specific NIC card never changes unlike its IP address which can be assigned via the DHCP server or hard coded
41. eaesesseaeseeseaeseeseasseeseaees 5 Table 4 SBG6580 Web Manager Main Menu Options eese eene retenta tnn ton tatnen tata tt atate eain totes enses sess te pan 21 Table 5 Troubleshooting SONUMIO INS sitire tios E rire ceti epe ient Cei vri DES pAEE IHE US Ee YU Coton ioa Io HE onere ind UN UR 40 Table 6 Front Panel LED Icons and Error Conditions eee eese eese tette teres tatnen tata ten tato es es totes estos sess tese6s 41 Table 7 Basic Setup Screen Field Descriptions ccssssssesessssssesesessssssssesessssssssesesessesssesesesesessessssscsesessesesesesessesesescseseeseseseseseeseseers 43 Table 8 Basic DHCP Sereen Fleld DES CIID Ul OWNS sss aestu iudi Gbre t ied suere Cleo cuir tn ia etel o pip Lir Elea DIS UeE UE Ch opos Ia Ores ee 44 Table 9 Basic DDNS Screen Field Descriptions escesssssssssssssesscsssesscsssssscsssesscsssesscsssesscsescsssscsssesscsssessesesesacseseeaesesesseacseeneaeseesenees 45 Table 10 Basic Backup amp Restore Field Descriptions cessssssesessssssssesessssssssssesessssssssesessesssesesesesesessesesesesessesessscsesesseseseseseeseseers 46 Table 11 Advanced Options Field Descriptions leet eeeeee eene retento tntn tentata tentato tests totes tasses estote sas 48 Table 12 Advanced IP Filtering Field Descriptions eese eerte rennen teresa tentato tentato tentata tentato tes6s 49 Table 13 Advanced MAC Filtering Field Descri
42. ected to a cable wall outlet System Requirements e High speed Internet access account e Web browser access Internet Explorer Google Chrome Firefox or Safari e Compatible operating systems O O O O Windows 8 Windows 7 Service Pack 1 SP1 Windows Vista SP2 or later Windows XP SP3 Note Microsoft no longer supports Windows XP However the SBG6580 should still function without any problems Mac 10 4 or higher UNIX Linux Contact Information For technical support and additional ARRIS product information e Visit the ARRIS Support website www arrisi com consumer e Call ARRIS Technical Support 1 877 466 8646 When you call you may need the following information listed on the gateway label located on the bottom of the SBG6580 O O O Gateway model name SBG6580 Gateway MAC address HFC MAC ID Gateway serial number S N SURFboard SBG6580 Wireless Cable Modem Gateway e User Guide 2 365 095 25397 x 1 Product Overview Front Panel Power Receive Send Online Wireless USE 43 us WPS button SURFboard SBG6580 Product Overview Power Receive Send Online Wireless e us WPS button SURFboard SBG6580 Figure 1 SBG6580 Front Views Table 2 SBG6580 Front Panel LED Icons On Solid LED Icon Blinking Not applicable icon does not flash POWER c5 Scanning for a downstream receive channel connection RECEIVE
43. ee Figure 9 J m kot T Inbox w Rii Micro Figure 9 Windows Taskbar Icons SURFboard SBG6580 Wireless Cable Modem Gateway e User Guide 13 365 095 25397 x 1 Setting Up a Wireless Network Connection ARRIS Currently connected to home com Internet access Wireless Metwork Connection Homenet 14 Connected MOTOROLA MSFL1 Guest V P6l Open Metwork and Sharing Center Figure 10 Available Wireless Networks 2 Locate the Motorola wireless network name or SSID MOTOROLA for your SBG6580 from the list of wireless network connections The SSID is located on the gateway label on the bottom of your SBG6580 Note You have the option to customize your wireless network name or SSID after completing your initial wireless network connection However you must use the default SSID listed on the gateway label for the initial gateway installation See Change Your Wireless Network Name SSID for more information 3 Select Connect automatically to set up your wireless devices for automatic connections to your home network upon log on and then click Connect Type the network security key Security key Hide characters You can also connect by pushing the button on the router OK Cancel Figure 11 Network Connection Window SURFboard SBG6580 Wireless Cable Modem Gateway e User Guide 14 365 095 25397 x 1 Setting Up a Wireless Network Connection ARRIS 4 Enter a wireless
44. el 10 Click Next to open the Wi Fi Band Selection screen 11 Do one of the following to select your wireless network frequency band in the Wi Fi Band Selection field o Keep the default 2 4 GHz Band recommended o Select 5 GHz Band Note The 2 4 GHz frequency range is recommended for backward compatibility purposes because older wireless devices cannot connect to 5 GHz frequencies 12 Click Next to open the Review Settings screen and verify your wireless network settings 13 Click Apply to accept the wireless network settings and open the Settings Applied screen or click Previous to go back and make changes 14 Click Exit on the Settings Applied screen Note You can click Print for a printout of your wireless network settings for later use for logging onto your network or changing your wireless network settings Set Up a Wireless Network Connection Using Your Computer Use one of the following options to create your wireless network e Quick Connect Using the Windows Taskbar e Connect Using the Windows Control Panel Note The steps for setting up a wireless network may differ slightly depending on the Windows operating system running on your computer The steps used here apply to Windows 7 Quick Connect Using the Windows Taskbar 1 From the Windows taskbar click the Wireless Link icon to open the list of available wireless networks see Figure 10 If the icon is not visible click the Show hidden icons button s
45. eless LANs Revision B Revision G and Revision N as defined and approved by the Institute of Electrical Electronics Engineers e The Wireless Fidelity Wi Fi certification as defined by the Wireless Ethernet Compatibility Alliance WECA j j Wi Fi PROTECTED GFE CERTIFIED RESTRICTIONS ON THE USE OF WIRELESS DEVICES In some situations or environments the use of wireless devices may be restricted by the proprietor of the building or responsible representatives of the organization For example using wireless equipment in any environment where the risk of interference to other devices or services is perceived or identified as harmful If you are uncertain of the applicable policy for the use of wireless equipment in a specific organization or environment you are encouraged to ask for authorization to use the device prior to turning on the equipment The manufacturer is not responsible for any radio or television interference caused by unauthorized modification of the devices included with this product or the substitution or attachment of connecting cables and equipment other than specified by the manufacturer Correction of the interference caused by such unauthorized modification substitution or attachment is the responsibility of the user The manufacturer and its authorized resellers or distributors are not liable for any damage or violation of government regulations that may arise from failing to comply with these guidelines Note
46. elete any custom gateway configurations including your user passwords and other security settings You should back up the gateway configuration files before resetting the gateway See Back Up Your Gateway Configuration for more information Product Overview Port Name Description Coaxial cable connector WARNING To avoid any damage to your SBG6580 Gateway only use the power adapter and cord provided in the box CABLE 4 nen 12VDC Power connector POWER Gateway Label MOTOROLA Model SBG6580 G228 P N 583315 017 00 DOGSIS 3 0 La FCI SURFboard FCC ID IC Input Voltage amp 12VDC 1 5A SSID WI FI SECURITY KEY CD ROM PASSCODE ASSEMBLED IN a Q lt O LL I GATEWAY MGMT MAC ID Figure 3 SBG6580 Gateway Label The gateway label is located on the bottom of the SBG6580 It contains specific gateway ID information that you may need when contacting your service provider or ARRIS Technical Support To receive Internet service you will have to contact your service provider for assistance Make sure you have the gateway Model SBG6580 Gateway MAC address HFC MAC ID and Serial number S N listed on the gateway label on the bottom of the SBG6580 SURFboard SBG6580 Wireless Cable Modem Gateway e User Guide 365 095 25397 x 1 Installing the Gateway ARRIS Installing the Gateway This product is for indoor use only Do not route the Ethernet cable s outside of the bu
47. er setting up your wireless network connection check to make sure your wireless network connection was set up properly See Test Your Wireless Network Connection for more information Launch the SBG6580 Quick Start Wizard The SBG6580 Quick Start Wizard is a six step application to help you quickly configure the default wireless network settings on your SBG6580 It configures your wireless network name SSID Wi Fi Security key network password and Wi Fi Security code IMPORTANT NOTE The quick start wizard uses default settings already configured for your SBG6580 to set up your wireless network You can keep the default settings for now to quickly connect your wireless network and then customize your wireless network at a later time highly recommended Or you can customize your wireless network settings using the quick start wizard 1 Open a web browser Internet Explorer Google Chrome Firefox or Safari on the computer connected to the SBG6580 2 Type the default LAN IP address http 192 168 0 1 inthe Address bar and then press Enter The gateway Login screen displays 3 Type the default username and password Both entries are case sensitive Username admin Password motorola 4 Click Login to open the SBG6580 Web Manager The Launch Quick Start Wizard screen displays see Figure 7 Note If the default user name and password are not working your service provider may have to set up alternate login credentials Please co
48. ervice Provider if you experience problems with this Product General Information The warranties described in this Section shall not apply i to any Product subjected to accident misuse neglect alteration Acts of God improper handling improper transport improper storage improper use or application improper installation improper testing or unauthorized repair or ii to cosmetic problems or defects which result from normal wear and tear under ordinary use and do not affect the performance or use of the Product ARRIS warranties apply only to a Product that is manufactured by ARRIS and identified by ARRIS owned trademark trade name or product identification logos affixed to the Product ARRIS does not warrant to you the end user or to anyone else that the Software will perform error free or without bugs ARRIS IS NOT RESPONSIBLE FOR AND PROVIDES AS IS ANY SOFTWARE SUPPLIED BY 3RD PARTIES EXCEPT AS EXPRESSLY STATED IN THIS SECTION WARRANTY INFORMATION THERE ARE NO WARRANTIES OF ANY KIND RELATING TO THE PRODUCT EXPRESS IMPLIED OR STATUTORY INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY FITNESS FOR A PARTICULAR PURPOSE OR THE WARRANTY AGAINST INFRINGEMENT PROVIDED IN THE UNIFORM COMMERCIAL CODE Some states do not allow for the exclusion of implied warranties so the above exclusion may not apply to you What additional provisions should be aware of Because it is impossible for ARRIS to know the purposes
49. ess Local IP Address amp The range of ports that you want to allow for incoming Start End Port traffic to be forwarded from a local IP address Description Name to identify the port trigger Protocol Available protocols TCP UDP or BOTH Enabled Lets you turn On or Off port forwarding DMZ Host You can configure one computer on your home network as the DMZ Host That computer will operate outside of the SBG6580 firewall This feature allows you to set up a separate subnetwork for remote access from the Internet to your computer gaming devices or other IP enabled device so that your home network is not exposed to hackers or other external attacks from the Internet Outside users will only have direct access to the designated DMZ Host device and not your home network If you set up a computer as the DMZ Host remember to set the IP address back to zero 0 when you are finished with the needed application since this computer will be exposed to the Internet Although the computer is protected from Denial of Service DoS attacks via the SBG6580 firewall it is still exposed to the Internet DMZ Host 132 168 0 5 apy Figure 51 Advanced DMZ Host Screen Table 17 Advanced DMZ Host Field Descriptions Field Description DMZ Host Enter the IP address of the selected computer you are setting up as the DMZ host SURFboard SBG6580 Wireless Cable Modem Gateway e User Guide 54 365 095 25397 x 1 Gateway Configuration Screen De
50. ess wired dial up or VPN network connection ad Choose homegroup and sharing options Access files and printers located on other network computers or change sharing settings Troubleshoot problerns Diagnose and repair network problems or get troubleshooting information Figure 13 Control Panel Network and Sharing Center Window SURFboard SBG6580 Wireless Cable Modem Gateway e User Guide 15 365 095 25397 x 1 Setting Up a Wireless Network Connection ARRIS 3 Click Manage wireless networks under Control Panel Home to open the Manage Wireless Networks window 4 Click Add to open the Manually Connect to a Wireless Network window How do you want to add a network I Manually create a network profile 9 This creates a new network profile or locates an existing network and saves profile for the network on your computer You need to know the network name SSID and security key if applicable E Create an ad hoc network This creates a temporary network for sharing files or an Internet connection Figure 14 Manually Connect to a Wireless Network Window 5 Click Manually create a network profile to open another Manually Connect to a Wireless Network window Enter information for the wireless network you want to add Network name Security type Choose an option Encryption type Security Key Hide characters Start this connection automatically Connect even if the netwo
51. f the in the Start Port field Enter the Ending port number of the in the End Port field Select the days of the week that you want to allow the selected user to access the Internet Select the time range that you want to allow the selected user to access the Internet Select to Allow or Block Internet access for the time and days you set previously Select On or Off in the Enabled field to enable or disable this Parental Control restriction Click Apply when done Set Up Port Triggers You can use Port Triggers to configure dynamic triggers to specific devices on the LAN This allows special applications that require specific port numbers with bi directional traffic to function properly Applications such as video conferencing voice gaming and some messaging program features may require these special settings Note If you enable the firewall and set up custom port triggers then you must configure the firewall to allow traffic through those custom ports SURFboard SBG6580 Wireless Cable Modem Gateway e User Guide 31 365 095 25397 x 1 Protecting amp Monitoring Your Wireless Network ARRIS To configure Port Triggers 1 Click Advanced on the SBG6580 Main Menu bar 2 Click Port Triggers from the Advanced submenu options Create Port Triggers Port Triggering Trigger Range Target Range Protocol Description Enable Start Port End Port Start Port End Port Figure 30 Advanced Port Triggers Screen Click Create Port Triggers
52. finitions ARRIS Firewall Screens You can configure firewall filters and alert notifications for your home network The SBG6580 firewall protects the SBG6580 LAN from unwanted attacks and other intrusions on the Internet Firewall protection also provides the following benefits e Advanced integrated stateful inspection firewall supporting intrusion detection session tracking and denial of service attack prevention e Maintains state data for every TCP IP session on the OSI network and transport layers e Monitors all incoming and outgoing packets applies the firewall policy to each one and screens for improper packets and intrusion attempts e Generates comprehensive notifications for the following o User authentications o Rejected internal and external connection requests O Session creation and termination O Outside attacks intrusion detection Protection Level The Firewall Protection Level screen has various settings related to blocking or exclusively allowing different types of data through the SBG6580 from the WAN to the LAN There are three security firewall protection levels which correspond to how many services are allowed e High Safest configuration highest security e Medium Common configuration modest risk e Low Minimum security higher risk e Off No security highest risk Firewall protection enables the Stateful Packet Inspection SPI firewall features Block Fragmented IP packets prevent all fragmen
53. gateway label or create your own personal password Note Remember to use a unique combination of letters numbers and characters to create a more secure password See Prevent Unauthorized Access for more information Select Hide characters to prevent your Security Key or password from displaying in the field Select Start this connection automatically so that your wireless devices will automatically connect to the wireless network upon login Click Next to complete the wireless network setup The Successfully added Network name gt message for your new wireless network should appear Click Close to exit Use the SBG6580 WPS Pairing Button Use the WPS Pairing Button option to connect your WPS enabled devices The WPS Pairing button automatically assigns a random wireless network name SSID and Wi Fi Security Key to the SBG6580 and other WPS enabled devices to connect to your wireless home network Note To use the WPS Pairing button option your computer hardware must support WPS and also have WPA security compatibility Power ON your gateway and other WPS enabled devices that you want to connect to your wireless network 2 Press and hold the WPS button located on the bottom of the SBG6580 front panel for five to 10 seconds and then release see Figure 1 for the SBG6580 front view 3 Ifapplicable press the WPS button on your WPS enabled computer or other WPS device 4 Repeatstep 3 for each additional WPS enabled device
54. ging Your Gateway and Connected Networks ARRIS Figure 23 SBG6580 Backup and Restore Screen Click Backup and then click OK at the Select Save prompt Click Save in the File Download dialog box to open the Save As window Select Desktop from the pull down list Select the default GatewaySettings bin file Select bin Document for the Save as document type perg Oe OD io E Click Save and then Closeto create a backup file of your SBG6580 configuration settings Restore Your Gateway Settings WARNING This action will delete your current gateway configuration settings and allow you to restore a previously saved gateway configuration Note After the configuration settings are restored the gateway will automatically reboot and you will have to log on using the default username admin and password motorola Click Basic on the SBG6580 Main Menu Click Backup and Restore from the Basic submenu options Click Browse to search for a previously saved gateway configuration file pe m T9 c Click Restore The gateway will automatically reboot Reset Your Gateway Settings At any time you can reset the SBG6580 gateway configuration settings and your user name and password back to the default factory settings There are two methods available for resetting the gateway configurations on the SBG6580 e Using the SBG6580 Reset button see Reset button e Using the SBG6580 Web Manager see next page WARNING The factory reset p
55. heck with your email service provider SMTP Password Your user password for your email account Check with your email service provider Email Alerts Enable or disable emailing firewall alerts Remote Log You can send firewall attack reports out to a standard SysLog server so that many instances can be logged over a long period of time You can select individual attack or configuration items to send to the SysLog server so that only the items of interest will be monitored There are four types of Firewall reports that you can monitor and log Permitted Connections Select to notify the server to send you email logs identifying who is connecting to your network Blocked Connections Select to notify the server to send you email logs identifying who was blocked from connecting to your network Known Internet Attacks Select to notify the server to send you email logs of known Internet attacks against your network Product Configuration Events Select to notify the server to send you email logs of the basic product configuration events logs The SysLog server must be on the same network as the Private LAN behind the Configuration Manager typically 192 168 0 x To activate the SysLog monitoring feature check all desired event types to monitor and enter the last byte of the IP address of the SysLog server Normally the IP address of this SysLog server is hard coded so that the address always agrees with the entry on this page
56. hooting Tips If the solutions listed in this section do not solve your problem contact your service provider for assistance Your service provider may ask for the status of the gateway LEDs as described in Front Panel LED Icons and Error Conditions You may have to reset the SBG6580 gateway configuration to its original factory settings if the gateway is not functioning properly Solutions Table 5 Troubleshooting Solutions Gateway Problem Possible Solution POWER LED Icon e Check the power connection on the gateway and to the electrical is OFF outlet e Check that the electrical outlet is working is the outlet controlled by a light switch If so disconnect the gateway power cord and connect to another electrical outlet that is not controlled by a light switch Cannot Send or e Check each end of the coaxial cable connection on the gateway and Receive Data cable outlet Hand tighten each connector if necessary e Check the Ethernet cable to make sure it is properly connected to the gateway and computer e On the front panel check the status of the LED icons and refer to Front Panel LED Icons and Error Conditions to identify the problem e f you have cable television service check your television to ensure your cable service is operating properly e f none of the above resolves the problem contact your service provider for further assistance or call ARRIS Technical Support for assistance at 1 877 466 8646 C
57. iba Re reo b c Eaa a e pr etr A Iren 35 Set Up a Wireless Guest NetwOEK assai ttt ai UE ER DF OO MEER EVITER VIDERE Do TCR TREES IV RATE hdd tud 36 Change Your Wireless Network Name SSID ccsssssssssssssssscscssssssesssessssssssssssssesssssessesesssesseseseeseaeseeseacseesesesesseaeseeseaesesseaeseeseaeeseees 37 Change the Wireless Channel csssesssssssssssssesscsssssscsssesscssssssssesssscsssesesesseseseesescseeseassesseaesesseseseesesesucseaeseeseaesecseaescseeseaeseseaesseseaeseeseaees 39 Troubleshooting TDS EDIT TETTE ETE 40 sro IN OUNS PREND 40 Front Panel LED Icons and Error Conditions es esesessssesessssssecscsesscscsesecscscsscsesesscsesesescsescssescacsucsesesscseacssesesesucseaesucseacsacseaesseseaeesees 41 Gateway Configuration Screen Definitions eee e Leere eee e eere eee eene eee eaaet eee essa so eee e e eese ss sss eese eee esses oaae 42 BEE ES EE E i E Sen er eee ney eee Po en A EN N ee er er eee I ee ee SA MP 42 siehe lb 42 pj 43 Bp 45 Backup apnd RESO s oorr tocan u aint REUS HIRED AT S EE Ee ctn Ix o ole tL PE PLAT SLE UI I eee 46 PI AIMS Screeris cassua
58. ilding Exposure of the cables to lightning could create a safety hazard and damage the product Connect the SBG6580 to Your Computer Before installing the SBG6580 e Check with your service provider to ensure broadband cable service is available in your area e Choose a location in your home where your computer and gateway are preferably near existing cable and electrical wall outlets For the best Wi Fi coverage a central location in your home or building is recommended Note The following installation procedure covers the wired Ethernet connection process so that you can confirm that the SBG6580 was properly installed and can connect to the Internet 2 Ethernet E Connection L3 2 Coaxial Cable Connection ti Power 3 Connection Figure 4 SBG6580 Connection Diagram 1 Checkthat a coaxial cable is already connected to a cable wall outlet or RF splitter optional 2 Connectthe other end of the coaxial cable to the Cable connector on the SBG6580 Use your hand to tighten the connectors to avoid damaging them 3 Connectthe Ethernet cable to an available Ethernet port on the SBG6580 4 Connectthe other end of the Ethernet cable to the Ethernet port on your computer SURFboard SBG6580 Wireless Cable Modem Gateway e User Guide 7 365 095 25397 x 1 Installing the Gateway ARRIS Optional Repeat steps 3 and 4 for each additional computer or other network device that you want to install as a wired connection on you
59. ination of upper and lowercase letters numbers and symbols e Continue to change your administrator password on a regular basis Note If your service provider supplied the SBG6580 you may not have the necessary user privileges to change the log in user name Change the Default User Name and Password To change the default user name for logging onto the Gateway Web Manager 1 Login to the SBG6580 from any web browser on the computer connected to the SBG6580 2 Type the Gateway Web Manager IP address http 192 168 0 1 in the Address bar and then press Enter The gateway Login screen displays 3 Type the default username and password as they appear below o Username admin o Password motorola 4 Click Login to open the SBG6580 Web Manager The SBG6580 Status Connection screen displays SURFboard SBG6580 Wireless Cable Modem Gateway e User Guide 27 365 095 25397 x 1 Protecting amp Monitoring Your Wireless Network ARRIS 5 Click the Status menu button and then click Security to display the Status Security screen 6 Confirm that Change Username is displayed in the drop down selection box Complete each field entry but note the following o All fields for example Current Username amp Current Password are case sensitive Note For first time logons the current username is admin and the current password is motorola o Make sure No is selected under Restore Factory Defaults Eniar Current Usemama Enter Current Password
60. irewall It is exposed to the Internet and thus vulnerable to attacks or hacking from any computer on the Internet Consider carefully before configuring a device to be in the DMZ You can configure one computer on your home network to be the DMZ Host That computer will operate outside of the SBG6580 firewall and allow remote access from the Internet to your computer gaming device or other IP enabled device The DMZ Host feature will only allow outside users to have direct access to the designated DMZ Host device and not your home network See DMZ Host for more information To create the DMZ Host 1 Click Advanced on the SBG6580 Main Menu bar 2 Click DMZ Host from the Advanced submenu options DMZ Host Y k Help Figure 32 Advanced DMZ Host Screen 3 Enterthe last one to three digits from 2 to 254 of the IP address of the computer or gaming device that you are setting up as the DMZ host 4 Click Apply Note Remember to reset the IP address back to 0 zero to close all the ports when you are finished with the needed application If you do not reset the IP address that computer will be exposed to the public Internet Store Remote Firewall Logs You can store firewall attack reports or logs on a computer in your home so that multiple instances can be logged over a period of time You can select individual attack or configuration items to send to the SysLog server so that only the items of interest will be monitored No
61. ld o Keep the default network name or SSID listed on the SBG6580 Gateway label o Enter a name of your choice for your wireless network Your new network name must contain from one to 32 alphanumeric characters Note You have the option to customize your wireless network name SSID after completing the initial wireless network connection However you must use the default SSID listed on the gateway label for the initial gateway installation See Change Your Wireless Network Name SSID for more information SURFboard SBG6580 Wireless Cable Modem Gateway e User Guide 12 365 095 25397 x 1 Setting Up a Wireless Network Connection ARRIS 8 Doone of the following to set up your wireless network password in the Passphrase Wi Fi Security Key field o Keep the default passphrase or Wi Fi Security key listed on the SBG6580 Gateway label o Enter a password of your choice for your wireless network password The passphrase or Wi Fi Security key is the sign on access code for your wireless network The access code must contain from eight to 64 characters consisting of any combination of letters numbers and symbols It should be as unique as possible to protect your wireless network and deter hackers or unauthorized access to your wireless network 9 Click Next to open the Security Configuration screen WPA2 PSK is automatically set as the default Wi Fi Security code for your wireless network It is the highest wireless network security lev
62. lp IP Network IP Address Subnet Mask Lease Pool Starting IP Address Lease Pool Ending IP Address Lease Time UPnP Enable Firewall Enable DHCPv6 Server Wireless Security Figure 35 Wireless Guest Network Screen Enter the ending IP address for the guest network lease pool in the Lease Pool Ending IP Address field Enter the lease time for the guest network lease pool in the Lease Time field Select Enabled or Disabled in the UPnP Universal Plug and Play Enable field to allow or disallow any network devices such as smartphones tablets or laptops to automatically connect to your wireless home network Select Enabled or Disabled in the Firewall Enable field to turn ON or OFF the gateway firewall Select Enabled or Disabled in the DHCPv6 Server field to allow the DHCP server to send leases to the guest network clients from the guest network lease pool you specified earlier Note If the DHCP server is disabled you must assign static IP addresses to the guest network STAs Select Encrypted or Unencrypted in the Wireless Security field to turn ON or OFF encryption Click Apply when done Change Your Wireless Network Name SSID The SSID Service Set Identification is the wireless network name assigned to your SBG6580 wireless primary and guest networks The default SSID which is listed on the gateway label is automatically populated in the network configuration screens A list of SSIDs of available wireless networks in
63. n xa D Pat fusa RIT DT ane ete 3 Figure 2 tos D REAT VICWS S 5 Figure 3 SBG6580 Gateway Label ssssssssssssssssssscssscssssssssssssssssssscsssscsssessssessssessssessssessssessssessssessesesscsesscsesscsesscsesscsesecassecassesasseseees 6 Figure 4 5BG6580 Connection Diagi ail sus eaae ub M rRUI ERINIRIN NRI URDU IM A RUNI HRS RE CINURNA 7 Figure 5 Wall Mount Screw Head Dimensions csessssssssessssesscsssssscscsssscsesssscsssesscsssessesesessesesesesucsesesseaesesscaesesseaeseeseaeseeseasaseseaees 9 Figure 6 SBG6580 Wall Mounting Template uu esesessssessssssesscsesssscsesesscssssssesssessesesesescsesescssssssesssesscsesesuessaesscsesesseseseeseseaeess 10 Figure 7 SBG6580 Quick Start Wizard Opening Screen uu csecessssssesscsssssscsssssscsssesscsssesscsessscsescsessesssesesesessesssesseaesesseaeseeeseaess 12 Figure 8 SBG6580 Quick Start Wizard Welcome Screen cssssssssssssecsssssscsssssscsssessesssessesssessescsessesesssesesesssscsesesesesesseasseeseaeaeess 12 Figure 9 Windows Taskbar ICONS assiste viver abbr ped tdeo variatio eee EENES 13 Figure 10 Available Wireless Networks ccsssssssssssssssssssssssssssssssssscssssssssssssssssssssssesssscsssssscsssesecsesessescassucsesssacaescsscaeaeeaeaeseaceseasaeess 14 Figure 11 Network Connection Window u cssssssssesessssssssscsssessssssscscsesssscsesscsessssssesesessesssesseassesseseseseese
64. nate E E RCCUn nS 47 loue T 47 iud s liz UN PONTI I A 49 MAC Filtering RMMIAMMMMMMRRRMRRRRRRRMRMMMMMMMEEEEEEEEEEEEEEEEEEEEEEEEEEEMEEMEEEMEEMMMMMM 50 POr iae Nm mm 50 FT TINS E m M 51 POO ALIN MN m 52 Buc e E ret ere teeter eer 54 EIS WIL SCEOBIS acce i UH casccoscevacovestesucos E E E E E A A 55 PAO COCA VON SU ENNIO RT et 55 zi lE OIE CON PRU 56 LOC olo MNT E LT 58 BTA Oe E a o toca C 59 Warranty Informalloh ssec vise bias FEX Yu ER HPV NERE VENE NEFAS ERE URENOREREKEREN ERAN YVAR SUR EAY NAR ARS SEEK VER ER OKENR ERE MEAE ERES CERE PERPE 61 SURFboard SBG6580 Wireless Cable Modem Gateway e User Guide vi 365 095 25397 x 1 Contents ARRIS Tables Table 1 SBG6580 Package Contents ccssssssssssssssssssssscsesscsssesscsssesscsesesscsesesessesssesscsesescsesssuesesessescaesucaesessesesesseaeseeseaesesseseaeseeseseseesenees 1 Table 2 SBG6580 Front Panel LED ICONS esesessssssecscsesscscsesscsssesecscsesscsssesscsesssucsesssesscsesessesesessescsesseacaessesesesneseseeseseaesseasassseaeseseesenees 3 Table 3 SBG6580 Rear Panel Ports amp CONNECTtOMS cscsssssssssssssssssscssssssesssssscsssessescsesscsesessescsssesseseseesesesessesssess
65. nd related information Additional screens provide diagnostic tools and also allow you to change your gateway user name and password Basic Configures the gateway IP related configuration data including Network Configuration WAN Connection Type DHCP and DDNS Advanced Controls Internet protocols which configure and monitor how the gateway routes IP traffic on the SBG6580 Wireless Firewall Help network Logout Get Help Closes the SBG6580 Web Manager Configures and monitors the gateway wireless networking features Configures and monitors the gateway firewall Provides general information to help you set up your home You can choose any of the following three options to obtain help information for any SBG6580 Web Manager function General help information is available for any SBG6580 menu option when you click the Help button on that page e Overview Help e Help Links e Field Level Help SURFboard SBG6580 Wireless Cable Modem Gateway e User Guide 365 095 25397 x 1 21 Managing Your Gateway and Connected Networks ARRIS Overview Help General help information is available when you click Help Overview on the SBG6580 Main Menu Help Overview Figure 19 Help Overview Screen Help Links Provides a concise list of your gateway configuration settings with applicable links for easy access when you click Help About on the SBG6580 Main Menu The link opens the related configuration screen
66. nder normal use and B with respect to Software i the media on which the Software is provided will be free from defects in material and workmanship under normal use and ii the Software will perform substantially as described in its documentation This Limited Warranty to you the original end user customer continues A for Software and the media upon which it is provided for a period of ninety 90 days from the date of purchase from ARRIS or an authorized ARRIS reseller and B for the Product excluding Software for a period of one 1 year from the date of purchase from ARRIS or from an authorized ARRIS reseller To take advantage of this Limited Warranty or to obtain technical support you must call the ARRIS toll free phone number 1 877 466 8646 Technical support charges may apply ARRIS sole and exclusive obligation under this Limited Warranty for retail sales shall be to repair or replace any Product or Software that does not meet this Limited Warranty All warranty claims must be made within the applicable Warranty Period Cable Operator or Service Provider Arrangements If you did not purchase this Product directly from ARRIS or from a ARRIS authorized retail reseller ARRIS does not warrant this Product to you the end user A limited warranty for this Product including Software may have been provided to your cable operator or Internet Service Provider Service Provider from whom you obtained the Product Please contact your S
67. nnected to your SBG6580 network You can set up the following Parental Controls e Allow or block access to specific Internet sites e Allow or block access to specific MAC addresses e Allow or block Internet access based on specific day and time settings e Enable or disable Internet session duration timers to limit the amount of time for Internet access Note When creating Parental Control access filters remember to assign the Start and End ports Otherwise any filters without assigned ports will apply to all ports This also applies to MAC addresses Before creating filters please scroll down and set the time zone creare Description MAC Address URL Time Time Port Pot prot AW chaed Remove all Days ct End Start End Block Time Zone Current Time Time Mot Available Time based mies will nottunciion Current Time Zone Automatically adjust for Daylight Saving Time O Yes No Figure 53 Firewall Parental Control Set Time Zone Screen SURFboard SBG6580 Wireless Cable Modem Gateway e User Guide 56 365 095 25397 x 1 Gateway Configuration Screen Definitions ARRIS Table 19 Firewall Parental Control Set Time Zone Field Descriptions Field Description Current Time Enter the current time Current Time Zone Select your time zone Automatically Adjust for Select Yes or No if you want the time to change for Daylight Saving Time Daylight Saving Time Add Edit Filter Description MAC Address URL Aa
68. ntact your service provider or ARRIS Technical Support for assistance 5 Click Launch Quick Start Wizard to start the wizard The Welcome screen displays see Figure 8 SURFboard SBG6580 Wireless Cable Modem Gateway e User Guide 11 365 095 25397 x 1 Setting Up a Wireless Network Connection ARRIS ARRIS rJ z ES x i m al 3 Manage Wi Fi Network r T ur af K a m i f neka E E FORE Manage Guest Network 4 Launch Quick Start Wizard gy Farental Controls Quickly customize basic network settings b m x see Help Page 7 Ain 2 ce About This SBG6580 Figure 7 SBG6580 Quick Start Wizard Opening Screen Note The ARRIS logo shown here and on other screenshots throughout this user guide represents the company logo for the manufacturer of the SURFboard SBG6580 Wireless Cable Modem Gateway Quick Start Wizard Step 1 of 6 Welcome This wizard will help you customize the SBG6580 s common Wi Fi settings Note This wizard will restore the SBG6580 s default Wi Fi settings before applying your Wi Fi customizations Tip This wizard s customization options are enough for mast people and most homes But if you have specialized network needs you can further Ent Figure 8 SBG6580 Quick Start Wizard Welcome Screen 6 Click Nextto open the Wi Fi Network Name amp Passphrase screen Dooneofthe following to set up your wireless network name in the Network Name SSID fie
69. ntntans Figure 25 Change User Name Screen eese nete te tete tn tentato testate states esses iatis Figure 26 Change User Password Screen eese nete tenentes tates tn tanen tatis Figure 27 Firewall Protection Level Screen eese entente tnnentnnis Figure 28 Parental Control Change Time Zone Screen see Figure 29 Firewall Parental Control Screen eese reete te eetntentnnis Figure 30 Advanced Port Triggers Screen eese essent teete tenen tntnontnians Figure 31 Create Port Triggers Screen cccscscscscscscscssssssssesessssssssssesesesssssscsesesesssesesesescacaces Figure 32 Advanced DMZ Host SCreen ccsssscsssscsssecsssecsssecsssecsssecsssecsssecsssecsesssecessecessecassess Figure 33 Firewall Remote Log Screen eese nete tenentes tates tn tates ta ses tanis Figure 34 Wireless Primary Network Screen eese reete tetnten tn tnnentnnis Figure 35 Wireless Guest Network Screen eese sete testa tents ta ea tanontanis Figure 36 Wireless Primary Network Page eene entente entes tn tatnen tani Figure 37 Wireless 802 11 Radio Screen eee eese eese seen testa tes tatus eatenus Figure 38 Basic Setup Screen m Figure 39 Basic DHCP Screen u sssssssscssscscssessssecs
70. on IP Flood Detection Allowed Services No Services Are Restricted Figure 27 Firewall Protection Level Screen 2 Clickthe Firewall Protection Setting drop down button to select the firewall protection level Possible values o Off o Low o Medium o High recommended Note Selecting Off will disable firewall protection on your home network Your computer s and other Ethernet enabled devices on your network will be at risk for possible attacks from viruses and hackers 3 Select each Web filter that you want to set for the firewall and then click Apply SURFboard SBG6580 Wireless Cable Modem Gateway e User Guide 29 365 095 25397 x 1 Protecting amp Monitoring Your Wireless Network ARRIS Set Up Parental Controls You can set up the following Parental Controls on your home network e Allow or block access to specific Internet sites e Allow or block access to specific MAC addresses e Settime limitations for computer usage or Internet access Note Any Parental Control filters that do not include assigned ports will apply to all ports This also applies to MAC addresses as well You can also link each user on your network to specified rules for login time access and content filtering See Parental Control for more information To set Parental Controls 1 From any screen click the Firewall Parental Control menu link or click the Firewall menu button on the SBG6580 Main Menu and then select Parental Control
71. our Internet connection expires The WAN lease will automatically renew itself when it expires Displays the exact time and date the WAN lease expires Click to release the WAN lease Click to renew the WAN lease You can use the Basic DHCP Dynamic Host Configuration Protocol screen to configure the IP settings of your SBG6580 gateway and the DHCP server on your home network You can also view the status of the optional internal SBG6580 DHCP server WARNING Do not modify these setting unless you are an experienced network administrator with a strong understanding of IP addressing sub netting and DHCP SURFboard SBG6580 Wireless Cable Modem Gateway e User Guide 43 365 095 25397 x 1 Gateway Configuration Screen Definitions ARRIS LAN Network Configuration LAN IP Address 1922 Lies L5 Bt Help Enable DHCP Server HM Enabled b Help Starting Local Address 192 168 0 2 b Help Max Humber of Network Devices Z3 F Help Lease Time 303 b Help Aog Reserve IP Address MAC Address IP Address 192 158 0 Host Mame b Help MAC Address IF Address subnet Mask Duraticn Expires HostMame Select theese Be T182155 D00 DO2 255 255 2525 DD00 mas mam xa mana sem ee GE D AD 2 e D0 15 38 bEdt nl 182 188 000 003 255228 2 55 000 DAI MOD S00 PHIAXT D2 D a E Figure 39 Basic DHCP Screen Table 8 Basic DHCP Screen Field Descriptions Field Description LAN Network Configuration LAN IP Address The IP
72. ptions eee eene retener tenentes tatnen tatnen tata s ente tes esto tos6s 50 Table 14 Advanced Port Filtering Field Descriptions reete neenon tentato ntn tn tenens tesis tates esto seseas 51 Table 15 Advanced Port Triggers Field Descriptions csssesecsssssscsssssscsssesscsssesscsssesscsesescsssesesesessssesssesscsessssessseeseasseeseasaeeseaees 52 Table 16 Advanced Port Forwarding Field Descriptions eee eese retener teresa tentata tenens tenus 54 Table 17 Advanced DMZ Host Field Descriptions ceessssssssesessssssssesessssssssssesessssssssesessesssesesssesessesesesesesessesesescseseeseseseseseeseseers 54 Table 18 Firewall Protection Level Field Descriptions eerie esent nennen tatnen tatnen eats teae6n 56 Table 19 Firewall Parental Control Set Time Zone Field Descriptions eese nnnnis 57 Table 20 Firewall Parental Control Field DescriptionS s ssessseseeessesssesseessesssesseessesseesseessesseesseeseeeeoseesseoseesseeseeoseesseoseesseeseeoseessees 57 Table 21 Firewall Local Log Field Descriptions eene renes en entes tatnen tato tesis totes estos seats teae6s 59 Table 22 Firewall Remote Log Field Descriptions uu essesessssessssssessssesssscsssesscsesssscsssesscsssssssesssssscsesessessscsacsesesscsesseseasseeseseseeseaees 60 Figures Foure T SG G58 OT Ot VS mdp dus ami ipta de
73. r home network Connect the power cord to the Power port on the SBG6580 Plug the other end of the power cord into an electrical wall outlet Note This automatically powers ON the SBG6580 Establish an Internet Connection Although your computer may already be configured to automatically access the Internet you should still perform the following gateway connectivity test to verify that the devices were connected properly 2 Power ON the computer connected to the SBG6580 if it is turned off and then log in Contact your service provider to activate provision the SBG6580 You may have to provide the HFC MAC ID listed on the gateway label Note Your service provider may allow for automatic activation which will automatically launch its own special website when you open a web browser After the SBG6580 is activated open a web browser Internet Explorer Google Chrome Firefox or Safari on your computer If the special website did not open continue with step 4 If it did open proceed to step 5 Type a valid URL www arrisi com in the address bar and then click or press Enter The ARRIS website should open If it did not open please contact your service provider for assistance Check that the Power Receive Send and Online front panel LEDs on the SBG6580 light up in sequential order See Front Panel for additional LED status information o If all four LEDs did not light up solid and you also do not have an Internet conne
74. ration parameters Start the Gateway Web Manager Note You must use the default user name and password listed below to log in to the SBG6580 Web Manager for the first time For network security purposes we highly recommend that you should change the gateway default user name and password after logging onto the SBG6580 for the first time See Change the Default User Name and Password for more information 2 Open any web browser on the computer connected to the SBG6580 In the Address bar type 192 168 0 1 for the Gateway Web Manager IP address and then press Enter The gateway Login screen displays Type the default user name and password Both entries are case sensitive o Username admin o Password motorola Click Login to open the SBG6580 Web Manager The SBG6580 Main Screen displays see Figure 16 Note If the default user name and password are not working your service provider may have to set up alternate login credentials Please contact your service provider or ARRIS Technical Support for assistance SURFboard SBG6580 Wireless Cable Modem Gateway e User Guide 19 365 095 25397 x 1 Managing Your Gateway and Connected Networks ARRIS mum nceo wnrevess a Manage Wi Fi Network um i 1 hc z kd E ha Manage Guest Network se Launch Quick Start Wizard Parental Controls Quickly customize basic network settings E I r See Help Page i c rear Adis C C About This SBG6580 Figure 16
75. rk is not broadcasting Warning If you select this option your computer s privacy might be at risk Figure 15 Manually Connect to a Wireless Network Window 6 Enter the Motorola wireless network name or SSID MOTOROLA for your SBG6580 in the Network name field The SSID name is located on the gateway label on the bottom of your SBG6580 SURFboard SBG6580 Wireless Cable Modem Gateway e User Guide 16 365 095 25397 x 1 Setting Up a Wireless Network Connection ARRIS 10 11 13 Note You have the option to customize your wireless network name or SSID after completing your initial wireless network connection However you must use the default SSID listed on the gateway label for the initial gateway installation See Change Your Wireless Network Name SSID for more information Select the wireless Security level for your wireless network from the Security type drop down list Note Select WPA2 Personal which is the highest security level This is also the default security level for the SBG6580 Select the password encryption type from the Encryption type drop down list This is used for securing your wireless network o TKIP Temporal Key Integrity Protocol o AES Advanced Encryption Standard recommended This is the default encryption type for the SBG6580 Enter a Security code or passphrase for your wireless network password in the Security Key field You can use the WI FI SECURITY KEY listed on the SBG6580
76. rocess will delete all custom gateway configurations you may have already created We recommend that you create a backup copy of your gateway configuration before resetting the gateway See Back Up Your Gateway Configuration for more information SURFboard SBG6580 Wireless Cable Modem Gateway e User Guide 25 365 095 25397 x 1 Managing Your Gateway and Connected Networks ARRIS From the SBG6580 Web Manager do the following to open the Status Security screen 1 Click Status on the SBG6580 Main Menu 2 Click Security from the Status submenu options Enter Current Usemamea Enter Current Password Enier New Usemame Re Enter Mew Lisemnane Restore Factory Defaults O Yes amp Mo Figure 24 Restore Factory Defaults Screen 3 Select Yes under Restore Factory Defaults Click Apply to reset the default username and password and restore the original gateway configuration The message This action will restore factory default settings Please reboot the modem for new settings to take effect displays Click OK Click Status on the SBG6580 Main Menu Click Configuration from the Status submenu options to display the Status Configuration screen Click Reboot Log back in using the default username and password O o lb Qu I o Username admin o Password motorola Exit the SBG6580 Web Manager To log out and close the SBG6580 Web Manager e Click Logout located in the upper right corner of the screen above the SBG6580
77. rs or cable operators do not allow for secondary or guest wireless networks on their gateway devices Open a web browser and log onto the SBG6580 to open the SBG6580 Web Manager See Start the Gateway Web Manager for more information 2 Click Wireless on the SBG6580 Main Menu bar 3 Click Guest Network on the Wireless submenu options see Figure 35 4 Select the guest network from the Selected Guest Network drop down list 5 Select Enabled or Disabled in the Guest Network field to turn ON or OFF access to the selected wireless guest network 6 Keepthe default ARRIS or Motorola network name also listed on the gateway label or enter a name of your choice for your wireless guest network in the Guest Network Name SSID field See Change Your Wireless Network Name SSID for more information Select Guest from the IP Network drop down list 8 Enter the gateway s IP Address for the Guest Network in the IP Address field 9 Enterthe subnet mask for the guest network in the Subnet Mask field 10 Enter the starting IP address for the guest network lease pool in the Lease Pool Starting IP Address field SURFboard SBG6580 Wireless Cable Modem Gateway e User Guide 36 365 095 25397 x 1 Creating Wi Fi Networks ARRIS NE 12 19 14 TS 16 17 Guest Network Settings amp Security Selected Guest Network MOTOROLA OUEST 022932 7C OB 35 w Help Guest Network lache w Help Guest Network Name 551D MOT BU He
78. rt Fart a End Port 5 Protocol Tor iw EE veriDay Osunda LIMonda ITuesda Cywrednesday DIThursday Drriday Saturday Oa day Start 12 hour 00 min AM End 12 imour Dc min AM Allow Block Braa we Enabled on e cancel Apply Display Filters Time Time Port Port Start End start End Description MAC Address URL Days Time Zone Current Time Time Hot Available Time based rules will not function Current Time Zone UTE 5 Eater Time USA A Cacaca pe Automatically adjust for Daylight n Y gi li Saving Time po D un Figure 54 Firewall Parental Control Screen Table 20 Firewall Parental Control Field Descriptions Field Description Description Enter a name to create a new user profile MAC Address Enter the 12 digit hexadecimal hardware address of the device that you are setting up for parental controls The MAC addressed is assigned by the hardware manufacturer and should be located on the device label SURFboard SBG6580 Wireless Cable Modem Gateway e User Guide 57 365 095 25397 x 1 Gateway Configuration Screen Definitions ARRIS Field Description URL Enter the web address of the Internet site that you want to block or access Start Port Enter the starting port number of the range of ports for which you want to block incoming or outgoing access Default port is 0 End Port Enter the ending port number of the range of ports for which you want to block incoming or outgoing ac
79. s Security Disabled Disabled Downstream Bonded Channels Channel ore Modulation al Frequency Power SHR Conected Uncorrectables SOQDODUOOD E 0 0 z Hz dam dB Hel z z 0 0 0 0 Unknown Hz Locked je dBm dB Hot m 0 0 0 0 Lockag ninewn dus dBmy dB Hel TIRES 0 0 0 0 Locked Sree darri dB Piot lieder saan 5 B 0 0 0 Locked dae dBm dB Hot 0 0 0 0 Inno ad dem dB Hel O 0 0 0 Inm r L ri Lackaed Unknown adgrm dB Het 00 0 0 Inknowr Locked d m dB 1 Locked unknown Upstream Channels i Lock Status Us Channel Type Channel ID Symbol Rate Frequency Power Hat Locked Lhnkngwn O Ksym isec QHZ 0 0 dimi Hat Locked Linkr D RSymisac OHz 0 0 dam Hat Locked Unki 0 Ksym sec Hz 0 0 dam Hat Locked Lhnikrvown i Ksym sec Hz 0 0 dBm Figure 22 SBG6580 Status Connection Screen Back Up Your Gateway Configuration You can save a backup copy of the current gateway settings to your local computer You can use the backup file to restore your custom gateway settings in the event that you made changes that you no longer want We highly recommend that you perform the gateway configuration backup using the SBG6580 default login username and password To create a back up copy of your gateway settings 1 Click Basic on the SBG6580 Main Menu 2 Click Backup and Restore from the Basic submenu options SURFboard SBG6580 Wireless Cable Modem Gateway e User Guide 24 365 095 25397 x 1 Mana
80. ss network from the Wireless Security drop down list o WPA Wi Fi Protected Access o WPA PSK Wi Fi Protected Access with Pre Shared Key standard encryption o WPA2 Wi Fi Protected Access version 2 with Pre Shared Key standard encryption with the AES encryption type o WPA2 PSK Wi Fi Protected Access version 2 with Pre Shared Key recommended Choose the wireless network encryption type in the Encryption field o AES Advanced Encryption Standard Provides the strongest encryption recommended o AES TKIP Advanced Encryption Standard and Temporal Key Integrity Protocol Allows both AES and TKIP capable clients to connect to your wireless network Enter any combination of characters and words in the Passphrase field Select Enabled or Disabled in the WPS field to turn ON or OFF the Wi Fi Protected Security WPS network security on your home network Select one of the following methods to add or pair WPS enabled devices o Push Button Press the WPS button on the SBG6580 to start the pairing process with the WPS enabled wireless devices you want to connect to your wireless network o Gateway PIN Click Generate PIN to automatically create a new numeric password for logging onto your wireless network o Client PIN Enter a numeric password for connecting to your wireless network and then click Add Click Apply when done Set Up a Wireless Guest Network Note This feature may be disabled on your SBG6580 Some service provide
81. sures e Reorient or relocate the receiving antenna e Increase the separation between the device and receiver e Connect the equipment into an outlet on a circuit different from that to which the receiver is connected e Consult the dealer or an experienced radio TV technician for help This device complies with Part 15 of the FCC Rules Operation is subject to the following two conditions 1 This device may not cause harmful interference and 2 This device must accept any interference received including interference that may cause undesired operation FCC CAUTION Any changes or modifications not expressly approved by ARRIS for compliance could void the user s authority to operate the equipment FCC RADIATION EXPOSURE STATEMENT This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment To comply with the FCC RF exposure compliance requirements the separation distance between the antenna and any person s body including hands wrists feet and ankles must be at least 20 cm 8 inches This transmitter must not be co located or operating in conjunction with any other antenna or transmitter except those already approved in this filing The availability of some specific channels and or operational frequency bands are country dependent and are firmware programmed at the factory to match the intended destinations The firmware setting is not accessible by the end user INDUSTRY CANADA IC STATEMENT
82. t Scanning for an upstream A send channel connection SEND Scanning for an Internet connection ONLINE SURFboard SBG6580 Wireless Cable Modem Gateway e User Guide 365 095 25397 x 1 Green Power is properly connected Green Non bonded downstream channel is connected Blue High speed Internet connection with bonded downstream channels Green Non bonded upstream channel is connected Blue High speed Internet connection with bonded upstream channels Green Startup process completed Product Overview LED Icon Blinking 9 Green Wi Fi enabled with encrypted wireless data WIRELESS activity Amber Wi Fi enabled with unencrypted wireless data activity 0 Not applicable no LED on RE button WPS Button On Solid Green 2 4 GHz wireless connection is made between the SBG6580 and another Wi Fi enabled device on your network for example printer tablet or laptop Amber Flashes during the wireless pairing process and lights SOLID green after five seconds or less Not applicable no LED on button The Wireless LED see above will flash Amber to indicate the WPS pairing process is in progress Indicates DOCSIS 3 0 operation high speed Internet access which may not be available in all locations Check with your service provider for availability in your area Wi Fi Protected Setup WPS Wi Fi Protected Setup WPS is a wireless network setup option that provides a quick and easy solution
83. te The SysLog server must be on the same network as the Private LAN behind the Configuration Manager typically 192 168 0 x To store remote Firewall logs 1 Clickthe Firewall Remote Log menu link or click the Firewall menu button on the SBG6580 Main Menu and then select Remote Log SURFboard SBG6580 Wireless Cable Modem Gateway e User Guide 33 365 095 25397 x 1 Protecting amp Monitoring Your Wireless Network ARRIS Send Selected Events O P rmitted Connections O Blocked Connectians LI Known Intermet 5ttacks O Product Configuration Events o Syslog server at 122 158 0 o m Figure 33 Firewall Remote Log Screen 2 Selectall desired event types that you want to monitor This will activate the SysLog monitoring feature 3 Enterthe last digits from 10 to 254 of the SysLog server s IP address Note Normally the IP address of this SysLog server is hard coded so that the address always agrees with the entry on this page 4 Click Apply SURFboard SBG6580 Wireless Cable Modem Gateway e User Guide 34 365 095 25397 x 1 Creating Wi Fi Networks ARRIS 7 Creating Wi Fi Networks The SBG6580 supports a secure method for setting up multiple wireless access points on your wireless home network This enables you to designate a guest network for visitors friends or other family members without giving them access to your files or other devices on your primary network You have the option to create a PIN or pushbutton me
84. ted IP packets from passing through the firewall Port Scan Detection detects and blocks port scan activity originating on both the LAN and WAN IP Flood Detection detects and blocks packet floods originating on both the LAN and WAN You can block Java Applets Cookies ActiveX controls pop up windows and Proxies Firewall Protection Level Firewall Protection Setting Low Firewall Settings O Block Fragmented IP Packets O Per Scan Detection O IP Flood Detection Ha Senices ara Restrictad Figure 52 Firewall Protection Level Screen SURFboard SBG6580 Wireless Cable Modem Gateway e User Guide 29 365 095 25397 x 1 Gateway Configuration Screen Definitions ARRIS Table 18 Firewall Protection Level Field Descriptions Field Description Firewall Protection e Select Low Medium or High to set the level of firewall Level protection that you want for your gateway e Select Off to disable firewall protection Note If you choose to disable firewall protection your computer s and other Ethernet enabled devices on your home network will be at risk for possible attacks from viruses and hackers Firewall Settings e Checkmark to enable each filter that you want to set for the firewall e Click Apply when done Allowed Services Listing of the websites you selected to allow access to from your home network Parental Control You can use the Parental Control screen to set up user access restrictions on a specific device co
85. th all applicable device safety requirements of the country of use e Installation of this device must be in accordance with national wiring codes and conform to local regulations e Operate this device only from the type of power source indicated on the device s marking label If you are not sure of the type of power supplied to your home consult your dealer or local power company e Donotoverload outlets or extension cords as this can result in a risk of fire or electric shock Overloaded AC outlets extension cords frayed power cords damaged or cracked wire insulation and broken plugs are dangerous They may result in a shock or fire hazard e Route power supply cords so that they are not likely to be walked on or pinched by items placed upon or against them Pay particular attention to cords where they are attached to plugs and convenience receptacles and examine the point where they exit from the device e Place this device in a location that is close enough to an electrical outlet to accommodate the length of the power cord e Placethe device to allow for easy access when disconnecting the power cord of the device from the AC wall outlet e Do not connect the plug into an extension cord receptacle or other outlet unless the plug can be fully inserted with no part of the blades exposed e Place this device on a stable surface e Avoid damaging the device with static by touching the coaxial cable when it is attached to the earth grounded
86. thod for logging onto your wireless network Set Up Your Wireless Primary Network 1 Open a web browser and log onto the SBG6580 to open the SBG6580 Web Manager See Start the Gateway Web Manager for more information 2 Click Wireless on the SBG6580 Main Menu bar Click Primary Network Settings from the Wireless submenu options Wireless Network ie Enabled Disabled Network Mame 551D MOTORS AGER Network Name SSID Broadcast Enabled Disabled Wireless Security i Encryption e AES i Passphrase Wi Fi Protected Setup WPS Automatic Security Configuration WPS amp Enabled Disabled Flos Ai Press the button on the SBG580 to statt WPS pairing WPS Add Client Gatevray PIN Method WPS Add Client Client PIN Method Help Figure 34 Wireless Primary Network Screen 4 Select Enabled or Disabled in the Wireless Network field to turn ON or OFF wireless networking on your home network 5 Keepthe default ARRIS or Motorola network name also listed on the gateway label or enter a name of your choice for your wireless primary network in the Network Name SSID field 6 Select Enabled or Disabled in the Network Name SSID Broadcast field to turn ON or OFF access to the selected wireless network SURFboard SBG6580 Wireless Cable Modem Gateway e User Guide 35 365 095 25397 x 1 Creating Wi Fi Networks ARRIS 11 12 Select one of the following wireless network security options for your wirele
87. to various addresses over time TER pee ee E Add HAC AOdnes amp ample 2122132 27 38 AB MAC Addresses entered 020 Remove LL Address Figure 44 Advanced MAC Filtering Screen Table 13 Advanced MACFiltering Field Descriptions Field Description Add MAC Address Enter the MAC address for the computer you want to block and click Add MAC Address button Repeat for up to 20 MAC addresses Remove MAC Address Enter the MAC address filter that you want to delete block and click Remove MAC Address button Clear All button Deletes all of your MAC Address filters Port Filtering Port filtering allows you to define port filters to prevent all devices from sending outgoing TCP UDP traffic to the WAN on specific IP port numbers By specifying a starting and ending port range you can determine what TCP UDP traffic is allowed out to the WAN on a per port basis Note The specified port ranges are blocked for ALL computers and this setting is not IP address or MAC address specific For example if you wanted to block all computers on your home network from accessing HTTP sites or web surfing you would create the following port filter and then click Apply when done Set Start Port to 80 Set End Port to 80 e Set Protocol to TCP e Select Enabled SURFboard SBG6580 Wireless Cable Modem Gateway e User Guide 50 365 095 25397 x 1 Gateway Configuration Screen Definitions start Port Figure 45 Advanced Port Filtering Screen
88. ugh Remote Config Management Multicast Enable LIP AP Enable FTP TFTP Kerba8 Kerb1283 Ica ICOTalk IRC666x IRCT7O00 IRC amp 000 H225 RSVP HetBios MSN PPTP NetzPhone RTSP IKE SIF Pass through MAC Addresses Agd MaD Adari aape 272114727 35 AB Har 3 i T a IB m Bancos FADA abire ileer al Figure 42 Advanced Options Screen SURFboard SBG6580 Wireless Cable Modem Gateway e User Guide 47 365 095 25397 x 1 Gateway Configuration Screen Definitions ARRIS Table 11 Advanced Options Field Descriptions Field Description WAN Blocking Prevents the SBG6580 Web Manager or the computers behind it from being visible to other computers on the SBG6580 WAN IPsec Pass through Enables the IPsec Pass through protocol to be used through the SBG6580 Web Manager so that a VPN device or software may communicate properly with the WAN PPTP Pass through Enables the Point to Point Tunneling Protocol PPTP Pass through protocol to be used through the SBG6580 Web Manager so that a VPN device or software may communicate properly with the WAN Remote Config Allows remote access to the SBG6580 Web Manager This Management enables you to configure the SBG6580 WAN by accessing the WAN IP address at Port 8080 of the SBG6580 Web Manager from anywhere on the Internet For example in the Internet browser URL window type http WanIPAddress 8080 to access the SBG6580 Web Manager remotely Multicast Enable
89. ur home When experiencing wireless network interference changing the wireless channel on the SBG6580 can improve network connectivity or signal strength and avoid network interference By default the SBG6580 is set on Channel 1 Do the following to change the wireless channel on the SBG6580 1 Open a web browser and log onto the SBG6580 to open the SBG6580 Web Manager See Start the Gateway Web Manager for more information 2 Click Wireless on the SBG6580 Main Menu bar Click 802 11 Radio from the Wireless submenu options to open the Wireless 802 11 Radio screen see Figure 37 Wireless Radio Enable Output Power Band Selection e E GH 802 11 Mode Bandwidth 20 Mazie Current Bandwidth 20MH z Channel w Current Channel 165 interference Level Acceptable Hook Restore vid eua3 Default San Wireless PS Figure 37 Wireless 802 11 Radio Screen 4 Select a channel number from the Channel drop down list that is different from the channel number listed as the Current Channel Note It is recommended to use Channel 6 or 11 if itis not listed as the Current Channel In the Wi Fi spectrum there are multiple channels that overlap and thus degrade wireless network performance Channels 1 6 and 11 are used for better network performance and stability because they do not overlap 5 Click Apply SURFboard SBG6580 Wireless Cable Modem Gateway e User Guide 39 365 095 25397 x 1 Troubleshooting Tips ARRIS A Troubles
90. w length needed for mounting a gateway See the dimensioned view below for the spacing needed between the screw heads and wall 2 6 mm 0 10 maximum screw head thickness 9 0 mm 0 35 maximum screw head diameter 2 5 mm 0 10 minimum screw head to wall spacing TX Figure 5 Wall Mount Screw Head Dimensions Note If possible mount the SBG6580 to concrete masonry wooden stud or some other solid wall material Use anchor bolts if necessary for example if you mount the unit on drywall Before drilling holes in the wall check the structure for potential damage to water gas or electrical lines Perform the following steps to wall mount the SBG6580 1 Usethe wall mounting template as a guide for drilling holes in the wall see Figure 6 WARNING The wall mounting template is intended as a sample representation of the SBG6580 side view The mounting hole dimensions shown on the template may not be accurate BEFORE drilling any holes in the wall check to ensure that your measurements match the hole markings on the side of the SBG6580 There must be 10 inch 2 5 mm between the wall and underside of the screw head 2 Select an appropriate depth and diameter to drill the holes to a depth of at least 1 inches 3 8 cm Note The installer must determine the depth of the hole the necessary hardware and must be careful to select the appropriate depth and diameter Attach the SBG6580 to the two screws on the wall Check
91. wDynDNS org to enable the DDNS service Username Enter your user name for the Dynamic Domain Name system Password Enter your password for the Dynamic Domain Name system Host Name Enter the host name for the Dynamic Domain Name system IP Address Displays the IP address Status Shows if the DDNS service is Enabled or Disabled SURFboard SBG6580 Wireless Cable Modem Gateway e User Guide 365 095 25397 x 1 k Help Help Help Help b Help Help 45 Gateway Configuration Screen Definitions ARRIS Backup and Restore You can use the Basic Backup and Restore screen to save a backup copy of the current SBG6580 gateway configuration settings locally on your computer or restore previously saved gateway configurations Figure 41 Basic Backup amp Restore Screen Table 10 Basic Backup amp Restore Field Descriptions Field Description Browse Allows you to search for a file on your computer to retrieve or save the gateway configuration Restore Restores a previously saved gateway configuration Backup Creates a back up copy of the current gateway configuration SURFboard SBG6580 Wireless Cable Modem Gateway e User Guide 46 365 095 25397 x 1 Gateway Configuration Screen Definitions ARRIS Advanced Screens Options You can use the Advanced Options to set the operating modes for adjusting how the SBG6580 routes IP traffic on your home network A WAN Blocking IPsec Pass thraugh PPTP Pass thro
92. y Mode LAN IP Address MAC Address WAN IP Address MAC Address WAN continued Duration Expires Release WAN Lease Renew WAN Lease Sets the device mode Routed Allows the internal network devices to use IP addresses from the WAN subnet Bridged Disables the network address and port translation settings on the gateway NAPT Network Address Port Translation this is the most common form of network address translation NAT between public and private IP addresses NAPT maps one public IP address to multiple private IP addresses If NAPT is set on the Basic Setup screen one public IP address is mapped to an individual private IP address for up to 245 LAN clients Sets the device mode for the primary network only Routed Allows the internal network devices to use IP addresses from the WAN subnet Bridged Disables the network address and port translation settings on the gateway The IP address of the SBG6580 on your home network LAN Media Access Control address is set of 12 hexadecimal digits that are assigned during manufacturing to uniquely identify the hardware address of the SBG6580 access point The public WAN IP address of your SBG6580 which is either dynamically or statically assigned by the cable operator Media Access Control address a set of 12 hexadecimal digits assigned during manufacturing that uniquely identifies the hardware address of the SBG6580 access point Describes how long before y

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