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HP ProLiant DL585 G7 Server User Guide

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1. Does SmartStart NO troubleshoot possible recognize boot hard drive subsystem device problem 3 Does server still fail to boot SmartStart 4 Run Insight Diagnostics Is this a known good copy of SmartStart Still fail with known good copy j Troubleshoot Diagnostics run problem found without errors by Diagnostics 6 Check CD DVD 6 ROM IDE Isolate and minimize the controller and 7 memory configuration cable Troubleshoot possible corrupted system disk or OS Does condition still exist Does condition still exist Break server down Yes to minimum configuration Does condition still exist Add parts back to configuration to isolate component Does 8 condition still Troubleshoot or replace basic exist server spare parts 9 Go to General Diagnosis Server fault indications flowchart Symptoms e Server boots but a fault event is reported by Insight Management Agents on page 78 e Server boots but the internal health LED external health LED or component health LED is red or amber Troubleshooting 96 NOTE For the location of server LEDs and information on their statuses refer to the server documentation Possible causes e Improperly seated or faulty internal or external component e Unsupported component installed e Redundancy failure e System overtemperature co
2. Access the Systems Insight Display To access the Systems Insight Display 1 Press and release the panel 2 After the display fully ejects rotate the display downward to view the LEDs Remove the SPI board To remove the component 1 Power down the server on page 25 2 Extend the server from the rack on page 25 Operations 28 3 Remove the access panel on page 26 4 Disconnect all cables from the SPI board 2 IMPORTANT If replacing the SPI board or clearing NVRAM you must re enter the server serial number through RBSU Re entering the server serial number and product ID on page 75 5 Raise the levers and lift the SPI board from the server To replace the component reverse the removal procedure Operations 29 Setup Optional installation services Delivered by experienced certified engineers HP Care Pack services help you keep your servers up and running with support packages tailored specifically for HP ProLiant systems HP Care Packs let you integrate both hardware and software support into a single package A number of service level options are available to meet your needs HP Care Pack Services offer upgraded service levels to expand your standard product warranty with easy to buy easy to use support packages that help you make the most of your server investments Some of the Care Pack services are e Hardware support o 6Hour Call to Repair o 4Hour 24x7 Same D
3. Facultatif Pieces pour lesquelles la r paration par le client est facultative Ces pi ces sont galement con ues pour permettre au client d effectuer lui m me la r paration Toutefois si vous demandez HP de remplacer ces pi ces l intervention peut ou non vous tre factur e selon le type de garantie applicable a votre produit REMARQUE Certaines pi ces HP ne sont pas congues pour permettre au client d effectuer lui m me la r paration Pour que la garantie puisse s appliquer HP exige que le remplacement de la pi ce soit effectu par un Mainteneur Agr Ces pi ces sont identifi es par la mention Non dans le Catalogue illustr Les pi ces CSR sont livr es le jour ouvr suivant dans la limite des stocks disponibles et selon votre situation g ographique Si votre situation g ographique le permet et que vous demandez une livraison le jour m me ou dans les 4 heures celle ci vous sera factur e Pour b n ficier d une assistance t l phonique appelez le Centre d assistance technique HP Dans les documents envoy s avec la pi ce de rechange CSR HP pr cise s il est n cessaire de lui retourner la pi ce d fectueuse Si c est le cas vous devez le faire dans le d lai indiqu g n ralement cing 5 jours ouvr s La pi ce et sa documentation doivent tre retourn es dans l emballage fourni Si vous ne retournez pas la pi ce d fectueuse HP se r serve le droit de vous facturer les co ts de remplacement Dans le
4. One blink per There is an open circuit across the battery terminals or within the second battery pack BBWC features are disabled until the battery pack is replaced The life expectancy of a battery pack is typically more than three years Component identification 21 FBWC module LEDs The FBWC module has two single color LEDs green and amber The LEDs are duplicated on the reverse side of the cache module to facilitate status viewing Green LED Amber LED oes or Jon ase ESTATE Areioe npogem Cano Cala DE Flashing 2 Hz Flashing 2 Hz One of the following conditions exists Alternating with Alternating with e The charging process has timed out amber LED green LED A The capacitor pack is not connected On Jon The flash code image failed to load The flash code is corrupt Component identification 22 Fan locations Component identification 23 tem beer OOS Component identification 24 Operations Power up the server To power up the server press the Power On Standby button Power down the server Z WARNING To reduce the risk of personal injury electric shock or damage to the equipment remove the power cord to remove power from the server The front panel Power On Standby button does not completely shut off system power Portions of the power supply and some internal circuitry remain active until AC power is removed 2 IMPORTANT If inst
5. TPM Trusted Platform Module 66 67 troubleshooting flowcharts 87 troubleshooting resources 83 Trusted Platform Module TPM 66 67 U uninterruptible power supply UPS 32 universal serial bus USB 7 updating the system ROM 78 UPS uninterruptible power supply 32 USB connectors 7 USB support 78 utilities deployment 71 74 V ventilation 31 Version Control 81 Version Control Agent VCA 81 Version Control Repository Manager VCRM 81 video connector 7 W website HP 111 wireless devices 106 107 Index 125
6. e RTE BK AWM TAE RARA MRR HP BIRLA MMM AIMS EHS ie 2 FOAL 2 Ah BN EPLET TRA Gap RA ERN RTH Fit MRE EX HP ABER NARA IER REE AREAS AS HP AT EUS HLN ASUS HIE AI Minn R St RAE HP MAMAS ESA ATH ATMERP RENEE HP R STAR SAGE AKAD RARER A RRRA A CSR RRE TP TEA RIS MAFRRARA RMR ARTESANA TES AMAA ARIS MBNA MRR BARE HP AXL GSE ERA BS BiG A GRRR HP AEEA CSR ABE BIZ AAT ESP HE AA EE 7008 RBE AO BB IE SR HP MR R I A HAREIDE HP AE HERE OH OKREA 5 VINER IG SIS EG HP AE BY AB 200 BG PT He HE AY SE AL AVA EEE MRA RELLA ik BA AAR HP ARES ERE SRR FRATAR HPA AA AENA RRA HEERE KEE AR HP EARTHED 18506 wR ERR ARALAR ipa HP Rok http www hp com go selfrepair Technical support 117 EF BA THE H HP S I ETS AAA TAEZ CSR RAR DESSE Wh BES ERE EAS AES EA BORNE gt RIERTEESBRABIE HP ER HP BRISTER EMME 1 PEER HILST TER L RER CSR E RER gt RI HP IRAR ARLE HAS EE EIR CSR BEN AMEN FAM EA ET HETER 6 ERRES WREE R HP AE HP AG GENE HULARA RAIS H RARA BM SABHA ERAS tt RaRo EBU ANER BT HELLA o MA A REER HP AER gt AKER RUTEN ERE IA RA E ERRER AWM gt SE HAE HP SA RAHA ATREA gt ee EIER HP RRA ARH ERE f4 BHSAEATMSH BR gt BETA A o BPA ENS BRST AD Ro F CSR BIG TABL fF ADR SK gt TERRA Seat FA SK ARF AGE gt AURA BA gt BERR NE HP R ED gt BAHAR AEE TRANS HET V RE HP EE CSR FIRE EE o SRA S ARE HP gt 8 DREIE BEAN CARA 5 LA RARA SAS 0 HP gt
7. HP Insight Remote Support software delivers secure remote support for your HP Servers and Storage 24 X 7 so you can spend less time solving problems and more time focused on your business You can have your systems remotely monitored for hardware failure using secure technology that has been proven at thousands of companies around the world In many cases you can avoid problems before they occur There are two HP Insight Remote Support solutions e For small and midsize environments HP Insight Remote Support Standard provides basic remote monitoring notification advisories and service dispatch It is optimized for environments with 1 to 50 servers and can be installed on a shared HP ProLiant Windows application server The software supports HP EVA storage devices HP ProLiant BladeSystems HP Integrity and HP 9000 servers running Microsoft Windows Red Hat Enterprise Linux Novell SUSE and Novell Netware Download from the HP website http h20392 www2 hp com portal swdepot displayProductinfo do produciNumber RSSWMBA SE e For midsize and large environments HP Insight Remote Support Pack formerly Service Essentials Remote Support Pack is targeted for larger environments and is integrated with HP Systems Insight Manager SIM It provides comprehensive remote monitoring notification advisories dispatch and proactive service support for nearly all HP servers storage network and SAN environments plus selected Dell and IBM Windows server
8. 121 Index A access panel 26 27 ACU Array Configuration Utility 74 additional information 83 ADU Array Diagnostic Utility 80 airflow requirements 31 Altiris Deployment Solution 74 Altiris eXpress Deployment Server 74 Array Configuration Utility ACU 74 Array Diagnostic Utility ADU 80 ASR Automatic Server Recovery 76 authorized reseller 111 auto configuration process 72 Automatic Server Recovery ASR 76 Basic Input Output System BIOS 73 76 88 battery 15 99 battery pack LEDs 20 battery replacement notice 104 battery backed write cache BBWC 15 20 62 battery backed write cache battery pack 62 BBWC battery backed write cache 20 62 beep codes 98 BIOS Basic Input Output System 73 76 88 BIOS Serial Console 73 BIOS upgrade 76 board SPI System Peripheral Interface 15 28 boot options 73 BSMI notice 103 buttons front panel 7 C cables 70 86 101 cabling DVD ROM drive 70 Canadian notice 102 capacitor pack 22 64 Care Pack 30 82 Change Control 82 Chinese notice 104 class A equipment 100 class B equipment 100 components front panel 7 components identification 7 components SPI board 15 components system board 14 configuration of system 34 71 configuration tools 71 configuration utilities 71 connection problems 86 connector USB 7 connector video 7 contacting HP 111 creating a disk image 74 CSR customer self repair 111 customer self repair CSR 111 D Declara
9. 2 77 IML Integrated Management Log 79 Important Safety Information document 83 Insight Diagnostics 79 80 installation services 30 installation server options 33 35 installing operating system 34 installing server 33 Integrated Lights Out 2 iLO 2 77 Integrated Management Log IML 79 J Japanese notice 103 K Korean notices 104 L laser compliance 104 laser devices 104 LEDs battery pack 20 LEDs hard drive 19 LEDs power supply 12 LEDs SAS hard drive 19 LEDs troubleshooting 83 loose connections 86 M Management Agents 78 management tools 76 memory 43 46 73 74 memory bus speed 45 memory configurations 43 memory Advanced ECC 43 memory configuring 73 74 memory installing 43 44 memory mirrored 74 memory online spare 73 mirrored memory 74 modifications FCC notice 101 N NVRAM clearing 14 O Online ROM Flash Component Utility 76 online spare memory 73 operating systems 34 81 operations 25 optimum environment 31 Option ROM Configuration for Arrays ORCA 75 options installation 33 35 ORCA Option ROM Configuration for Arrays 75 OS boot problems flowchart 94 P PCI Express I O expansion board installing 56 Index 123 PCI X PCI Express I O expansion board installing 58 phone numbers 111 population guidelines 44 POST error messages 98 POST problems flowchart 93 power cord 84 105 power distribution unit PDU 32 Power On Standby button 25 34 power requirements 3
10. Close all applications and power down the server on page 25 This procedure flushes all data from the cache aS SS Se Extend the server from the rack on page 25 Remove the access panel on page 26 Remove the SPI board on page 28 Install the cache module Hardware options installation 63 6 Attach the cable to the cache module 7 Install the battery 8 Connect the cable to the battery The SPI board is not shown for clarity 9 Install the access panel on page 27 10 Slide the server back into the rack 11 Power up the server on page 25 FBWC module and capacitor pack option A CAUTION Do not use this controller with cache modules designed for other controller models because the controller can malfunction and you can lose data Also do not transfer this cache module to a different controller module because you can lose data Hardware options installation 64 To install the component 1 Back up all data 2 Close all applications 3 Power down the server on page 25 A CAUTION In systems that use external data storage be sure that the server is the first unit to be powered down and the last to be powered back up Taking this precaution ensures that the system does not erroneously mark the drives as failed when the server is powered up Extend the server from the rack on page 25 Remove the access panel on page 26 Remove the SPI board on page 28 Install the FBWC m
11. DENKER ROSE AE SEI ad CET AS SRA REO EM sr oh cal El HERA Oale FERRE TEL 0120 0141 21 Regulatory compliance notices 106 Taiwan notices ET EE ETE EE BT SNAREN FE gt ESTA gt DA gt ga MLA DEE BT DUE EDDIE GEEZER TNS ERMER TENA AM f gt KYRRE T R gt Mickle gt AEE ET ER ISENE MAA SEG gt atk He fa EIER LEAR El gt EDS FABRA a ARA AEK EEE KE ETE EEL TE Regulatory compliance notices 107 Electrostatic discharge Preventing electrostatic discharge To prevent damaging the system be aware of the precautions you need to follow when setting up the system or handling parts A discharge of static electricity from a finger or other conductor may damage system boards or other static sensitive devices This type of damage may reduce the life expectancy of the device To prevent electrostatic damage e Avoid hand contact by transporting and storing products in static safe containers e Keep electrostatic sensitive parts in their containers until they arrive at static free workstations e Place parts on a grounded surface before removing them from their containers e Avoid touching pins leads or circuitry e Always be properly grounded when touching a static sensitive component or assembly Grounding methods to prevent electrostatic discharge Several methods are used for grounding Use one or more of the following methods when handling or installing electrostatic sensitive parts e Use a wrist stra
12. HP B 440 E hitp www hp com go selfrepair S HASSAN S Technical support 118 Acronyms and abbreviations ABEND abnormal end ACU Array Configuration Utility ADU Array Diagnostics Utility AMP Advanced Memory Protection ASR Automatic Server Recovery BBWC battery backed write cache CSA Canadian Standards Association ESD electrostatic discharge FBWC flash backed write cache IEC International Electrotechnical Commission iLO 3 Integrated Lights Out 3 IML Integrated Management Log Acronyms and abbreviations 119 KVM keyboard video and mouse NIC network interface controller NUMA Non Uniform Memory Architecture NVRAM non volatile memory ORCA Option ROM Configuration for Arrays PCle peripheral component interconnect express PCI X peripheral component interconnect extended PDU power distribution unit PID port ID POST Power On Self Test PSP ProLiant Support Pack RBSU ROM Based Setup Utility RDP Rapid Deployment Pack SAS serial attached SCSI Acronyms and abbreviations 120 SD Secure Digital SFF small form factor SIM Systems Insight Manager SPI system peripheral interface TMRA recommended ambient operating temperature TPM trusted platform module UID unit identification UPS uninterruptible power system USB universal serial bus VCA Version Control Agent Acronyms and abbreviations
13. Symptom information on page 85 Server maintenance and service guide located on the Documentation CD or the HP website http www hp com products servers platforms Guide located on the Documentation CD or on the HP website http www hp com support General memory problems are occurring in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com support e Hardware problems in the HP Proliant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com support Server maintenance and service guide located on the Documentation CD or the HP website http www hp com products servers platforms Port 85 and LO messages in the HP ProLiant Servers Troubleshooting e Server information you need in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com support e Operating system information you need in the HP Proliant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com support Troubleshooting 93 Start POST Is 3 Problems RILOE board Verify the KVM is cabled installed to RILOE board 2 Verify video is cabled correctly Is iLO running on the server Do you have known good KVM Test RILOE board or replace KVM component a
14. e HE ll Ni A a ble O i et A ar err B Alo Me Je VI Cabling 70 Server sottware and configuration utilities Configuration tools SmartStart software SmartStart is a collection of software that optimizes single server setup providing a simple and consistent way to deploy server configuration SmartStart has been tested on many ProLiant server products resulting in proven reliable configurations SmartStart assists the deployment process by performing a wide range of configuration activities including e Preparing the system for installing off the shelf versions of leading operating system software e Installing optimized server drivers management agents and utilities automatically with every assisted installation e Testing server hardware using the Insight Diagnostics Utility HP Insight Diagnostics on page 79 e Installing software drivers directly from the CD With systems that have Internet connection the SmartStart Autorun Menu provides access to a complete list of Proliant system software e Enabling access to the Array Configuration Utility on page 74 and Erase Utility on page 77 SmartStart is included in the HP Insight Foundation suite for ProLiant For more information about SmartStart software see the HP Insight Foundation suite for ProLiant or the HP website http www hp com go foundation SmartStart Scr
15. el uso de un componente CSR HP le enviar dicho componente directamente para que realice su sustituci n Los componentes CSR se clasifican en dos categor as e Obligatorio componentes para los que la reparaci n por parte del usuario es obligatoria Si solicita a HP que realice la sustituci n de estos componentes tendr que hacerse cargo de los gastos de desplazamiento y de mano de obra de dicho servicio e Opcional componentes para los que la reparaci n por parte del usuario es opcional Estos componentes tambi n est n dise ados para que puedan ser reparados por el usuario Sin embargo si precisa que HP realice su sustituci n puede o no conllevar costes adicionales dependiendo del tipo de servicio de garant a correspondiente al producto NOTA Algunos componentes no est n dise ados para que puedan ser reparados por el usuario Para que el usuario haga valer su garant a HP pone como condici n que un proveedor de servicios autorizado realice la sustituci n de estos componentes Dichos componentes se identifican con la palabra No en el cat logo ilustrado de componentes Seg n la disponibilidad y la situaci n geogr fica los componentes CSR se enviar n para que lleguen a su destino al siguiente d a laborable Si la situaci n geogr fica lo permite se puede solicitar la entrega en el mismo d a o en cuatro horas con un coste adicional Si precisa asistencia t cnica puede llamar al Centro de asistencia t cnica de HP y
16. hazardous locations Before you turn on this product be sure that you understand local policies and have proper authorization Do not co locate or operate this device in conjunction with any other antenna or transmitter To avoid the possibility of exceeding the FCC radio frequency exposure limits human proximity to the antennae should be greater than 20 cm 8 in A WARNING Exposure to Radio Frequency Radiation The radiated output power of this device is below the FCC radio frequency exposure limits Nevertheless human contact during normal operation should be minimized Brazilian notices Este equipamento opera em car ter secund rio isto n o tem direito a prote o contra interfer ncia prejudicial mesmo de esta es do mesmo tipo e n o pode causar interfer ncia a sistemas operando em car ter prim rio Canadian notices Wireless operation is subject to two conditions The first is that the wireless device may not cause interference The second is that the wireless device must accept any interference including interference that may cause undesired operation of the device Japanese notices COMRORAARMBR Cl e WEE ME ERAREDEN INMETA VS CRASH CUSED AO RARA REET o TRE RIEDER BREE LALA MEAENTHET 1 COMBAT DM EL CHARA MORA FR RUE NED MR BAA SATE E EBL TF SL 2 B COMBED SBMA OMAR AL CT SEO lie ELIET RPA EAD RR TET DANEBEN ER EL E E TRAA BRIS BEDEOKODLEF MAE ST 4 Y SYORBSEE MOWTCCHRLTP SU 3 ZO COMED
17. nnen Sie das HP technische Support Center anrufen und sich von einem Mitarbeiter per Telefon helfen lassen Den Materialien die mit einem CSR Ersatzteil geliefert werden k nnen Sie entnehmen ob das defekte Teil an HP zur ckgeschickt werden muss Wenn es erforderlich ist das defekte Teil an HP zur ckzuschicken m ssen Sie dies innerhalb eines vorgegebenen Zeitraums tun in der Regel innerhalb von f nf 5 Gesch ftstagen Das defekte Teil muss mit der zugeh rigen Dokumentation in der Verpackung zur ckgeschickt werden die im Lieferumfang enthalten ist Wenn Sie das defekte Teil nicht zur ckschicken kann HP Ihnen das Ersatzteil in Rechnung stellen Im Falle von Customer Self Repair kommt HP f r alle Kosten f r die Lieferung und R cksendung auf und bestimmt den Kurier Frachtdienst Weitere Informationen ber das HP Customer Self Repair Programm erhalten Sie von Ihrem Servicepartner vor Ort Informationen ber das CSR Programm in Nordamerika finden Sie auf der HP Website unter http www hp com go selfrepair Reparaciones del propio cliente Los productos de HP incluyen muchos componentes que el propio usuario puede reemplazar Customer Self Repair CSR para minimizar el tiempo de reparaci n y ofrecer una mayor flexibilidad a la hora de realizar sustituciones de componentes defectuosos Si durante la fase de diagn stico HP o los proveedores o socios de servicio de HP identifica que una reparaci n puede llevarse a cabo mediante
18. options installation 46 hem Descipion Defio 5 Memory speed 10600 1333 MHz 8500 1066 MHz DIMM type R RDIMM registered E UDIMM unbuffered with ECC For the latest supported memory information see the QuickSpecs on the HP website http www hp com Installing DIMMs on the primary processor memory board To install the component 1 Power down the server on page 25 2 Remove the processor memory drawer on page 27 3 Remove the processor memory drawer cover 4 Remove the tray Hardware options installation 47 5 Remove the DIMM baffle 6 Install the DIMMs For configuration options see Memory configuration Memory configurations on page 43 7 Install the DIMM baffle Z CAUTION When installing the tray with the secondary processor memory board be sure that all DIMM latches on the primary processor memory board are in the fully locked position Failure to do so results in damage to the primary processor memory board Install the tray Install the processor memory drawer cover 10 Install the processor memory drawer 11 Power up the server on page 25 Hardware options installation 48 Installing DIMMs on the secondary processor memory board To install the component 1 Power down the server on page 25 2 Remove the processor memory drawer on page 27 3 Remove the processor memory drawer cover 5 Install the DIMMs Hardware options installatio
19. password override and administrator password Component identification 14 SPI board components tem Deeper CN SS eeen S S RRE Component identification 15 I O expansion board components e PCIX PCI Express I O expansion board 3 Slot 4 PCle2 x8 8 4 2 1 a Slot 1 PCI X e PCI Express I O expansion board hem decision Component identification 16 iow Tei O Slot 2 PCle2 x8 8 4 2 1 e Slot 1 PCle1 x8 8 4 2 1 Slot description example PCle2 x8 8 4 2 1 Negotiable link width s Physical connector link width Gen2 signaling rate DIMM slot locations e Primary processor memory board HRA REE Component identification 17 e Secondary processor memory board Component identification 18 SAS hard drive LEDs tem Description Fault UID LED amber blue Online LED green SAS hard drive LED combinations Online activity Fault UID LED Interpretation LED green amber blue On off
20. population guidelines see Memory configurations on page 43 17 Install the DIMM baffle 18 Install the processor memory drawer cover 19 Install the processor memory drawer 20 Power up the server on page 25 Memory configurations This server supports up to 512 GB of system memory using DDR3 2 GB 4 GB 8 GB and 16 GB memory modules across 48 memory sockets Advanced ECC memory Advanced ECC memory is the memory protection mode for this server In Advanced ECC the server does not fail because of correctable memory errors The server provides notification if the level of correctable errors exceeds a pre defined threshold rate Advanced ECC provides additional protection over standard ECC because it is possible to correct certain memory errors that would otherwise be uncorrectable and result in a server failure Whereas standard ECC can correct single bit memory errors Advanced ECC can correct single bit memory errors and multi bit memory errors if all failed bits are on the same DRAM device on the memory module Population order The two tables below represent the memory module population order for one processor The population order for the other processor is identical SR denotes Single Rank DR denotes Dual Rank and QR denotes Quad Rank All memory modules must follow the population order shown in these two tables for both processors with the following exception Hardware options installation 43 QR memor
21. same processor e For best power install all memory modules of the same voltage on the same processor Memory bus speed Depending on the quantity and native speed of the memory modules installed memory bus speeds can be 1333 MHz 1066 MHz 800 MHz or 667 MHz Memory bus speeds can be different for each processor To determine memory bus speeds 1 Within RBSU select the Power Management Options menu gt Advanced Power Management Options menu gt Maximum Memory Bus Frequency menu 2 Select one of the following menu options o Auto default The memory bus speed is set to what is shown in the following table If the native speed of the installed memory module is slower than the memory bus speed the memory bus speed is set to the memory module native speed Memory SR or DR Memory Memory bus speed Memory bus speed modules per module native standard voltage low voltage memory channel speed memory module module SR 1333 MHz 1333 MHz 1333 MHz DR 1333 MHz DR 1066 MHz SR 1333 MHz 1333 MHz 1333 MHz DR 1333 MHz DR 1066 MHz SR 1333 MHz DR 1333 MHz DR 1066 MHz QR 1066 MHz SR 1333 MHz 1066 MHz 1066 MHz DR 1333 MHz 1066 MHz 800 MHz DR 1066 MHz SR 1333 MHz 1066 MHz 800 MHz DR 1333 MHz DR 1066 MHz SR 1333 MHz DR 1333 MHz DR 1066 MHz QR 1066 MHz o 800 MHz The memory bus speed is set to 800 MHz regardless of the quantity of memory modules installed unless the table above reflects a slo
22. secondary processor memory board 35 49 secondary processor memory board option 35 serial number 75 series number 100 server asset text 75 server fault indications flowchart 96 server features and options 35 server options installing 33 35 server specifications 109 server installation 33 service notifications 87 shipping carton contents 33 site requirements 31 SmartStart autorun menu 71 SmartStart Scripting Toolkit 71 SmartStart software 34 SmartStart overview 71 space requirements 31 specifications environmental 109 specifications server 109 SPI System Peripheral Interface board 15 28 SSD drive installing 52 start diagnosis flowchart 87 static electricity 108 status lights battery pack 20 StorageWorks Library and Tape Tools L amp TT 77 support 80 111 support packs 71 supported operating systems 81 symbols on equipment 84 symptom information 85 system battery 15 Index 124 system board 75 system board components 13 14 system board switches 14 system configuration settings 34 71 system maintenance switch 14 System Online ROM flash component utility 76 81 system power LED 20 system keeping current 80 Systems Insight Display 7 9 Systems Insight Display ejecting 28 Systems Insight Manager 77 T Taiwan battery recycling notice 105 tape drive blank 7 technical support 111 telephone numbers 111 temperature requirements 31 TMRA recommended ambient operating temperature 31
23. you must allow 5 350 sq cm 830 sq in of holes evenly distributed from top to bottom to permit adequate airflow equivalent to the required 64 percent open area for ventilation e Side The clearance between the installed rack component and the side panels of the rack must be a minimum of 7 cm 2 75 in Temperature requirements To ensure continued safe and reliable equipment operation install or position the system in a well ventilated climate controlled environment Setup 31 The maximum recommended ambient operating temperature TMRA for most server products is 35 C 95 F The temperature in the room where the rack is located must not exceed 35 C 95 F A CAUTION To reduce the risk of damage to the equipment when installing third party options e Do not permit optional equipment to impede airflow around the server or to increase the internal rack temperature beyond the maximum allowable limits e Do not exceed the manufacturer s TMRA Power requirements Installation of this equipment must comply with local and regional electrical regulations governing the installation of information technology equipment by licensed electricians This equipment is designed to operate in installations covered by NFPA 70 1999 Edition National Electric Code and NFPA 75 1992 code for Protection of Electronic Computer Data Processing Equipment For electrical power ratings on options refer to the product rating label or the user document
24. 2 power supply 51 power supply backplane components 23 power supply LEDs 12 powering down 25 powering up 25 72 power on problems flowchart 90 pre diagnostic steps 83 preparation procedures 25 86 primary processor memory board 47 problem diagnosis 83 processor memory drawer removing 27 processor memory module 27 processor option 37 processors 37 ProLiant Support Pack PSP 81 PSP ProLiant Support Pack 81 PSPs overview 81 R rack installation 30 33 rack mounting hardware 33 rack resources 30 rack stability 84 rack warnings 33 84 rack extending server from 25 RBSU ROM Based Setup Utility 71 RBSU configuration 72 rear panel buttons 11 rear panel components 10 rear panel LEDs 11 recommended ambient operating temperature TMRA 31 recovery key 67 redundant ROM 78 registering the server 34 regulatory compliance identification numbers 100 regulatory compliance notices 100 103 remote support and analysis tools 80 required information 111 requirements airflow 31 requirements electrical grounding 32 requirements environmental 31 109 requirements power 32 requirements site 31 requirements space 31 requirements temperature 31 ROM redundancy 78 ROM updating 76 ROM Based Setup Utility RBSU 68 71 ROMPag utility 76 78 S safety considerations 33 83 safety information 78 SAS device numbers 18 SAS hard drive 50 SAS hard drive LEDs 19 scripted installation 71
25. 2 key BIOS Serial Console BIOS Serial Console allows you to configure the serial port to view POST error messages and run RBSU remotely through a serial connection to the server COM port The server that you are remotely configuring does not require a keyboard and mouse For more information about BIOS Serial Console see the BIOS Serial Console User Guide on the Documentation CD or the HP website http www hp com support smartstart documentation Configuring online spare memory To configure online spare memory 1 Install the required FBDIMMs 2 Access RBSU by pressing the F9 key during power up when the prompt is displayed in the upper right corner of the screen 3 Select System Options 4 Select Advanced Memory Protection 5 _ Select Online Spare with Advanced ECC Support 6 Press the Enter key 7 Press the Esc key to exit the current menu or press the F10 key to exit RBSU For more information on online spare memory refer to the white paper on the HP website http h18000 www1 hp com products servers technology memoryprotection html Server software and configuration utilities 73 Configuring mirrored memory To configure mirrored memory 1 Install the required FBDIMMs 2 Access RBSU by pressing the F9 key during power up when the prompt is displayed in the upper right corner of the screen Select System Options Select Advanced Memory Protection Select Mirrored Memory with Advanced ECC Suppo
26. 3 4 Reseat indicated if diti till exist component Check EON doses for loose connec pe pa tions p Press fi Power 1 Check for Is the external loose power On health LED cords Standby red or amber button 5 Mark the corresponding Press IML entry as 6 Power On repaired if Check for Standby present power source Is this a button problems single power supply system and the external health LED is 7 1 ee 7 eplace power supply Reseat or replace Is external that does not have a health LED power supply red or amber green LED on Check for loose power cord 8 7 Does Check for Replace power condition possible supply till exist power on Failing condition is no circuit longer present problem Check for loose power cord on one of the redundant power supplies Troubleshooting 92 POST problems flowchart Symptoms e Server does not complete POST NOTE The server has completed POST when the system attempts to access the boot device e Server completes POST with errors Possible problems e Improperly seated or faulty internal component e Faulty KVM device e Faulty video device POST error messages and beep codes on page 98 Video problems in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website htto www hp com support KVM or iLO 3 documentation Loose connections on page 86
27. 3 010012 PROC CAM ER ER JA KA AL WA IOL DR 06 0402 PROC JE LE JA 050301 DIMMS LOWERTRAY UPPER TRAY CIA E AMP status Off No protection Green Protection enabled Amber Memory failure occurred Amber flashing Memory configuration error Health Green Normal system on Amber flashing Internal system health degraded Red flashing Internal system health critical Off Normal system off Power cap Green System on or requesting poweron Amber flashing Poweron denied Off Standby All other LEDs Off Normal Amber Failed or missing component Component identification 9 Rear panel components erris edes Y En E N MEE ERT Power supply bay 3 optional Expansion slot 4 optional PCle2 x8 expansion slot 7 NIC 2 connector 10Gb NIC adapter blank PCle2 x16 expansion slot 11 USB connectors 2 T 10 T 15 Torx screwdriver For optional configuration of slots 1 6 see I O expansion board components on page 16 ES Component identification 10 Rear panel LEDs and buttons X lo Colo e E o WW WR e plen free fl um fom eer Jim UUE Off No network activity Off Not linked to network Off No network activity Off Not linked to network Off No network activity Off Not linked to
28. 3960 BTU 200 VAC 5450 BTU Power supply output EST in 5 in Specifications 109 Power supply output 910 W low line 1300 W high line Specifications 110 Technical support Before you contact HP Be sure to have the following information available before you call HP e Technical support registration number if applicable e Product serial number e Product model name and number e Product identification number e Applicable error messages e Add on boards or hardware e Third party hardware or software e Operating system type and revision level HP contact information For the name of the nearest HP authorized reseller e _ See the Contact HP worldwide in English webpage http welcome hp com country us en wweontact html For HP technical support e In the United States for contact options see the Contact HP United States webpage welcome hp com country us en contact_us html To contact HP by phone o Call 1 800 HP INVENT 1 800 474 6836 This service is available 24 hours a day 7 days a week For continuous quality improvement calls may be recorded or monitored o If you have purchased a Care Pack service upgrade call 1 800 633 3600 For more information about Care Packs refer to the HP website http www hp com hps e In other locations see the Contact HP worldwide in English webpage http welcome hp com country us en wwcontact html Customer Self Repair HP pr
29. 6 Use the Start diagnosis flowchart on page 87 to begin the diagnostic process Important safety information Familiarize yourself with the safety information in the following sections before troubleshooting the server A Important safety information Before servicing this product read the Important Safety Information document provided with the server Troubleshooting 83 Symbols on equipment The following symbols may be placed on equipment to indicate the presence of potentially hazardous condi tions h This symbol indicates the presence of hazardous energy circuits or electric shock hazards Refer all servicing to qualified personnel WARNING To reduce the risk of injury from electric shock hazards do not open this enclosure Refer all maintenance upgrades and servicing to qualified personnel A Gi This symbol indicates the presence of electric shock hazards The area contains no user or field serviceable parts Do not open for any reason WARNING To reduce the risk of injury from electric shock hazards do not open this enclosure MP Va This symbol on an RJ 45 receptacle indicates a network interface connection WARNING To reduce the risk of electric shock fire or damage to the equipment do not plug telephone or telecommunications connectors into this receptacle This symbol indicates the presence of a hot surface or hot component If this surface e is contacted the potential for injury exists W
30. ARNING To reduce the risk of injury from a hot component allow the surface to cool before touching MP This symbol indicates that the component exceeds the recommended weight for one 50 kg 110 lb individual to handle safely WARNING To reduce the risk of personal injury or damage to the equipment observe local occupational health and safety requirements and guidelines for manual material handling These symbols on power supplies or systems indicate that the equipment is supplied by multiple sources of power WARNING To reduce the risk of injury from electric shock remove all power cords to completely disconnect power from the system Warnings and cautions A WARNING Only authorized technicians trained by HP should attempt to repair this equipment All troubleshooting and repair procedures are detailed to allow only subassembly module level repair Because of the complexity of the individual boards and subassemblies no one should attempt to make repairs at the component level or to make modifications to any printed wiring board Improper repairs can create a safety hazard WARNING To reduce the risk of personal injury or damage to the equipment be sure that The leveling feet are extended to the floor The full weight of the rack rests on the leveling feet The stabilizing feet are attached to the rack if it is a single rack installation The racks are coupled together in multiple rack installations Only one compo
31. FREE DS BEN GO AE RRE ITH HEEE gt MR ARB RAIS HP FIRER MENA RA gt SHEA BME gt HP ARMA RR SARS ETE ER RIE MERA 20 HPA TSP IRER gt ASRS ARSE gt ERFAR HAR HP B th http www hp com go selfrepair AT lt p HP HEL Sel AVS Fado AHO UE PE A AGS SESS HHS UES et HH 24 AT SECS PES 038 ASSO GA UG O AS 212 SO HES HP AHA SSAA Es AHA BSAA lA CSR FSS ASSO 877 EEH HPE AS FES HIE MEAN ZUA AAS ALE Malet USS SUC CSR FEAE F AA SHA gert DAUZ Salz IP APSO UA PE ALS ALT HPO O FES MAIS 23 HP 0 4H 401 CH St 330 Y HIJ SP ELO 229 MS zelt ME APSO ss 0 PESE IAE Helt ISES BAENA GU O SA LH APS XP HPO ol FES MAS 988 BP ASAE PAS Al Sol HESSE ES HA SO met 2 HIS UO Wat ASS WSOC Hal UF HP PSS 294 AS Om Steis SAAS HELU HPE SAAS 14 HSS Plof SA MAA A SAAS Sol FES T HTI sto USC Ol Et FEE2 Illustrated Parts Catalogoll No efa EA SO NELE CSR FHS Ma SHS HAY 240 GSE SS OE SAA GSO 2535 HSO OL FOEI Kel ZA ASE 89 FI H SO PPT SACS FU Es ANM MSO Aes FI ASC ESO EINA HP IIS AU HEE lau AE ISA ASS SSS SE FORUM HPE 280 IS PES HPS BISHOP SHER HFS CSR Wal F 2 Sal HSE ASO AGE 2 amp 0 Best FHS HPS Seth ste SPOE ASS IL USES SAS IE SVO HPS BEES OF EH CE ol mj 220 HAs SSS ASE ES HEN SO HA SSA Bi Preto Of ELIN 4210 Sey st Sas WES B SS HPI wall FEN M HSS YTE ASUC 24 LE elo SS HPE E 2 P HE HSE PES OSH SSAA I Yep MH AZ ESC HP 24 Ma e 22780 Het AA St USES 2102 MHA ASAAO SISAL Sol doa 230 HAS
32. HP Proliant DL585 G7 Server User Guide OD Part Number 617692 001 May 2010 First Edition Copyright 2010 Hewlett Packard Development Company L P The information contained herein is subject to change without notice The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein Microsoft Windows and Windows Server are U S registered trademarks of Microsoft Corporation Intended audience This document is for the person who installs administers and troubleshoots servers and storage systems HP assumes you are qualified in the servicing of computer equipment and trained in recognizing hazards in products with hazardous energy levels Contents CON CAT aiii ia 7 Front panel components sss sssessseisseissttsstitetttetttstttts titer t tSt testten NEEAENE ESE EESE EESE EESEEEESE ESEE ESE EESE E SEESE En rennen 7 Front panel LEDs and buttons 8 A A A 9 Rear panel components cccccccessceessceceseceseeeeeseeeeeeeeseseeeeseeeeeseeeseseeesseeeceseeeceseeesseeeceseeecseseceesenseeeeeseeenss 10 Rear panel LEDs and buttons cccccccesscessscecssecessseecsseeeceseceeeeeesseeeceseeeeseeeceseeecseeessseeesseeecseeeseeeeseeessseeesgs 1 Povel 12 System board components csccc
33. MMs on the secondary processor memory board on page 49 Install the processor memory drawer cover EE B Install the processor memory drawer 10 Power up the server on page 25 Hardware options installation 36 Processor options The server supports up to four processors Observe the following processor installation guidelines e Processor socket 1 must be populated e HP recommends installing processors in pairs When configuring the server see the following table to determine which processors must be populated to ensure which expansion slots can be used Processor 1 Expansion slots 10 and 11 2 Expansion slots Expansion slots 7 9 Expansion slots 4 6 Expansion slots 1 3 Installing a processor option The processors and memory are stored in a module at the front of the server Access to the processor memory module is provided through the front panel eliminating the need to extend the server from the rack to install new or replace existing processors or upgrade the memory A BR R bob WARNING Use caution when installing the processor memory module or removing the processor memory module The processor memory module is very heavy when fully populated CAUTION To help avoid damage to the processor and system board do not install the processor without using the processor installation tool CAUTION To prevent possible server malfunction and damage to the equipment multiprocessor configurations mu
34. OS boot problems flowchart on page 94 e Server fault indications flowchart on page 96 Start diagnosis flowchart Use the following flowchart to start the diagnostic process hem be F General diagnosis flowchart on page 88 Power on problems flowchart Server power on problems flowchart on page 90 3 POST problems flowchart on page 93 OS boot problems flowchart on page 94 Server fault indications flowchart on page 96 Troubleshooting 87 Start diagnosis Do 1 cado Yes you want G di See to perform the General Diagnosis No 2 Go to Power on No Does server problems power on Yes No Does server complete POST OK Yes No Does server boot to OS OK Yes 5 1 Go to Does server Go to Server fault Yes have Insight Management No General indications Agent fault or LED fault diagnosis indication General diagnosis flowchart The General diagnosis flowchart provides a generic approach to troubleshooting If you are unsure of the problem or if the other flowcharts do not fix the problem use the following flowchart tem Referto III 1 Symptom information on page 85 Loose connections on page 86 Service notifications on page 87 The most recent version of a particular server or option firmware is available on the HP Support website http www hp com support Troubl
35. Proliant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com support Controller documentation HP Insight Diagnostics on page 79 or in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com support e CD ROM and DVD drive problems in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com support Controller documentation Loose connections on page 86 General memory problems are occurring in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com support Operating system problems in the HP Proliant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com support HP contact information on page 111 Hardware problems in the HP Proliant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com support Server maintenance and service guide located on the Documentation CD or the HP website http www hp com products servers platforms Troubleshooting 95 Start OS boot problems 2 Go to POST Problems Does the i m a server boot Disable Fast Boot in RBSU oes server SmartStart and check server boot still boot with CD order errors
36. agnose iLO 3 using HP SIM through a web browser and SNMP alerting For more information about iLO 3 features which may require an iLO Advanced Pack or iLO Advanced for BladeSystem license see the LO 3 documentation on the Documentation CD or on the HP website www hp com servers lights out Erase Utility CAUTION Perform a backup before running the System Erase Utility The utility sets the system to its original factory state deletes the current hardware configuration information including array setup and disk partitioning and erases all connected hard drives completely Refer to the instructions for using this utility Run the Erase Utility if you must erase the system for the following reasons e You want to install a new operating system on a server with an existing operating system e You encounter an error when completing the steps of a factory installed operating system installation To access the Erase Utility use the System Erase button on the home screen of the SmartStart CD SmartStart software on page 71 StorageWorks library and tape tools HP StorageWorks L amp TT provides functionality for firmware downloads verification of device operation maintenance procedures failure analysis corrective service actions and some utility functions It also provides seamless integration with HP hardware support by generating and emailing support tickets that deliver a snapshot of the storage system For more information
37. alling a hotplug device it is not necessary to power down the server 1 Back up the server data 2 Shut down the operating system as directed by the operating system documentation NOTE If the operating system automatically places the server in Standby mode omit the next step 3 Press the Power On Standby button to place the server in Standby mode When the server activates Standby power mode the system power LED changes to amber 2 IMPORTANT Pressing the UID button illuminates the blue UID LEDs on the front and rear panels In a rack environment this feature facilitates locating a server when moving between the front and rear of the rack 4 Disconnect the power cords The system is now without power Extend the server from the rack WARNING To reduce the risk of personal injury or equipment damage be sure that the rack DH jury quip g is adequately stabilized before extending a component from the rack Z WARNING To reduce the risk of personal injury be careful when pressing the server rail release latches and sliding the server into the rack The sliding rails could pinch your fingers To extend the server from the rack 1 Pull down the quick release levers on each side of the server to release the server from the rack Operations 25 2 Extend the server on the rack rails until the server rail release latches engage 3 After performing the installation or maintenance procedure slide th
38. and to download the utility refer to the StorageWorks L amp TT website http h18006 www1 hp com products storageworks Itt HP Systems Insight Manager HP SIM is a web based application that allows system administrators to accomplish normal administrative tasks from any remote location using a web browser HP SIM provides device management capabilities that consolidate and integrate management data from HP and third party devices Server software and configuration utilities 77 2 IMPORTANT You must install and use HP SIM to benefit from the Pre Failure Warranty for processors SAS and SATA hard drives and memory modules For additional information refer to the Management CD in the HP ProLiant Essentials Foundation Pack or the HP SIM website http www hp com go hpsim Management Agents Management Agents provide the information to enable fault performance and configuration management The agents allow easy manageability of the server through HP SIM software and third party SNMP management platforms Management Agents are installed with every SmartStart assisted installation or can be installed through the HP PSP The Systems Management homepage provides status and direct access to in depth subsystem information by accessing data reported through the Management Agents For additional information refer to the Management CD in the HP ProLiant Essentials Foundation Pack or the HP website http www hp com servers manage Redun
39. ard installed Power down the server on page 25 Extend the server from the rack on page 25 Remove the access panel on page 26 SS PS Remove the shipping screw Hardware options installation 55 5 Open the expansion board retainer and then remove the expansion slot cover a Ly YO ALB e Se p f al ESN A Close the expansion slot retainer Install the access panel on page 27 Slide the server back into the rack 10 Power up the server on page 25 11 Resume normal server operations Installing the PCI Express I O expansion board CAUTION To prevent improper cooling and thermal damage do not operate the server unless all expansion slots have either an expansion slot cover or an expansion board installed Hardware options installation 56 2 IMPORTANT When either optional I O expansion board in installed in a two processor configuration the second processor must be installed in socket 3 Power down the server on page 25 Extend the server from the rack on page 25 Remove the access panel on page 26 1 2 3 4 Release the latches on the release lever 5 Lower the handle and then extend the processor memory drawer from the server until the release latches catch Hardware options installation 57 6 Install the PCI Express I O expansion board S SS SMS My oi SD S SS SSR WO 7 Instal
40. ation supplied with that option Z WARNING To reduce the risk of personal injury fire or damage to the equipment do not overload the AC supply branch circuit that provides power to the rack Consult the electrical authority having jurisdiction over wiring and installation requirements of your facility Z CAUTION Protect the server from power fluctuations and temporary interruptions with a regulating uninterruptible power supply UPS This device protects the hardware from damage caused by power surges and voltage spikes and keeps the system in operation during a power failure When installing more than one server you may need to use additional power distribution devices to safely provide power to all devices Observe the following guidelines e Balance the server power load between available AC supply branch circuits e Do not allow the overall system AC current load to exceed 80 percent of the branch circuit AC current rating e Do not use common power outlet strips for this equipment e Provide a separate electrical circuit for the server Electrical grounding requirements The server must be grounded properly for proper operation and safety In the United States you must install the equipment in accordance with NFPA 70 1999 Edition National Electric Code Article 250 as well as any local and regional building codes In Canada you must install the equipment in accordance with Canadian Standards Association CSA C22 1 Canad
41. ay o 4 Hour Same Business Day e Software support o Microsoft o Linux o HP ProLiant Essentials HP SIM and RDP o VMWare e Integrated hardware and software support o Critical Service o Proactive 24 o Support Plus o Support Plus 24 e Startup and implementation services for both hardware and software For more information on Care Packs refer to the HP website http www hp com hps carepack servers cp_proliant html Rack planning resources The rack resource kit ships with all HP branded or Compaq branded 9000 10000 and H9 series racks For more information on the content of each resource refer to the rack resource kit documentation If you intend to deploy and configure multiple servers in a single rack refer to the white paper on high density deployment at the HP website http www hp com products servers platforms Setup 30 Optimum environment When installing the server select a location that meets the environmental standards described in this section Space and airflow requirements To allow for servicing and adequate airflow observe the following space and airflow requirements when deciding where to install a rack e leave a minimum clearance of 63 5 cm 25 in in front of the rack e Leave a minimum clearance of 76 2 cm 30 in behind the rack e Leave a minimum clearance of 121 9 cm 48 in from the back of the rack to the back of another rack or row of racks HP servers draw in cool air thro
42. can be downloaded from the HP website hitp www hp com support 2 IMPORTANT Always perform a backup before installing or updating device drivers Version control The VCRM and VCA are Web enabled Insight Management Agents tools that HP SIM uses to facilitate and schedule software update tasks to the entire enterprise e VCRM manages the repository for Windows and Linux PSPs as well as online firmware Administrators can browse a graphical view of the PSPs or configure VCRM to automatically update the repository with Internet downloads of the latest software from HP e _ VCA compares installed software versions and available updates Administrators can configure VCA to point to a repository managed by VCRM For more information about version control tools see the HP Systems Insight Manager Help Guide and the Version Control User Guide on the HP Systems Insight Manager website http www hp com go hpsim ProLiant Support Packs PSPs represent operating system specific bundles of ProLiant optimized drivers utilities and management agents Refer to the PSP website http 7h18000 www1 hp com products servers management psp html Operating system version support Refer to the operating system support matrix hitp www hp com go supportos System Online ROM flash component utility The Online ROM Flash Component Utility enables system administrators to efficiently upgrade system or controller ROM images across a wide
43. cas d une pi ce CSR HP supporte l ensemble des frais d exp dition et de retour et d termine la soci t de courses ou le transporteur utiliser Technical support 112 Pour plus d informations sur le programme CSR de HP contactez votre Mainteneur Agr e local Pour plus d informations sur ce programme en Am rique du Nord consultez le site Web HP http www hp com go selfrepair Riparazione da parte del cliente Per abbreviare i tempi di riparazione e garantire una maggiore flessibilit nella sostituzione di parti difettose i prodotti HP sono realizzati con numerosi componenti che possono essere riparati direttamente dal cliente CSR Customer Self Repair Se in fase di diagnostica HP o un centro di servizi o di assistenza HP identifica il guasto come riparabile mediante un ricambio CSR HP lo spedir direttamente al cliente per la sostituzione Vi sono due categorie di parti CSR Obbligatorie Parti che devono essere necessariamente riparate dal cliente Se il cliente ne affida la riparazione ad HP deve sostenere le spese di spedizione e di manodopera per il servizio Opzionali Parti la cui riparazione da parte del cliente amp facoltativa Si tratta comunque di componenti progettati per questo scopo Se tuttavia il cliente ne richiede la sostituzione ad HP potrebbe dover sostenere spese addizionali a seconda del tipo di garanzia previsto per il prodotto NOTA alcuni componenti HP non sono progettati per la ripara
44. classified as a Class 1 Laser Product in accordance with US FDA regulations and the IEC 60825 1 The product does not emit hazardous laser radiation Each laser product complies with 21 CFR 1040 10 and 1040 11 except for deviations pursuant to Laser Notice No 50 dated May 27 2001 and with IEC 60825 1 1993 A2 2001 WARNING Use of controls or adjustments or performance of procedures other than those specified herein or in the laser product s installation guide may result in hazardous radiation exposure To reduce the risk of exposure to hazardous radiation e Do not try to open the module enclosure There are no user serviceable components inside e Do not operate controls make adjustments or perform procedures to the laser device other than those specified herein e Allow only HP Authorized Service technicians to repair the unit The Center for Devices and Radiological Health CDRH of the U S Food and Drug Administration implemented regulations for laser products on August 2 1976 These regulations apply to laser products manufactured from August 1 1976 Compliance is mandatory for products marketed in the United States Battery replacement notice Regulatory compliance notices 104 WARNING Power products contain sealed lead acid battery modules A risk of fire and burns exists if the battery is not properly handled To reduce the risk of personal injury e Do not attempt to recharge the battery e Do not expose the batte
45. cssscessececsseceesseecssececsseeeeseeeceseeeceseceseeeesseeecsececsseeeseeecsseeeseseceseeeeseeeseseees 13 System maintenance switch cccccccccccsseccssseecssececsseceesseecsececssecesseeeesseeecesecessecesseeecssecessseseneeessseeenss 14 Rb pc Gerolsteen eege ees 15 I O expansion board components cccccesscessscecssecessseeesececssececeeceseeeesseeesseeeesececsseeeeseecssecessseceseeeceseeessaes 16 MN 17 Device TAU ae 18 PN 19 FT 19 Battery pack i A DACE EE E EE EE AE stede dte deles 20 BWC moduls TEDS EEE NE EEE 22 EE A 23 Power supply backplane components cccccsssesssececsseeesececsseceseecesseeeesececseeeeeseeecsseeeseeecsseeesssecesseeecsseeessaes 23 EN ee ee 25 Power up the server sssnsssnsssnsssnisseisseissritstttstttstttsttttett tSt ttSStErENE ESEESE EESE EEASEEESEEESEEESSEEESEE ESEE ES SEESE EESE ennenen 25 Power down the Server ccscccsseesseeeseeseeenseeeseeeeeceeeeaeecseecneeeeaeeeseeseaeseaeeeeeeeeceaeecneecnseeeaeeeneesnaeeeieeeneeeneees 25 Extend the server from the TE a NII 25 Remove the access Done 26 Install the access panel cccccecessccssscecsseccssseeesseeecseeeseeeeseeecsseeeeseeeesseeecseeesseesesseeecsseeesseeesseeesssesessseeeenas 27 Remove the processor memory drawer cccccsscscessceesseeeesececssececeecesececsseceeseeecssececseeessseeessececsseeeseesssseeessaes 27 Access ERT E 28 Remove the SPI boor 28 CT e Po PO A 30 Optional installation Services c cccccccccsecccssece
46. cte onderdeel aan HP moet worden teruggezonden moet u het defecte onderdeel binnen een bepaalde periode gewoonlijk vijf 5 werkdagen retourneren aan HP Het defecte onderdeel moet met de bijbehorende documentatie worden geretourneerd in het meegeleverde verpakkingsmateriaal Als u het defecte onderdeel niet terugzendt kan HP u voor het vervangende onderdeel kosten in rekening brengen Bij reparatie door de klant betaalt HP alle verzendkosten voor het vervangende en geretourneerde onderdeel en kiest HP zelf welke koerier transportonderneming hiervoor wordt gebruikt Neem contact op met een Service Partner voor meer informatie over het Customer Self Repair programma van HP Informatie over Service Partners vindt u op de HP website http www hp com go selfrepair Reparo feito pelo cliente Os produtos da HP s o projetados com muitas pecas para reparo feito pelo cliente CSR de modo a minimizar o tempo de reparo e permitir maior flexibilidade na substitui o de pe as com defeito Se durante o per odo de diagn stico a HP ou fornecedores parceiros de servico da HP concluir que o reparo pode ser efetuado pelo uso de uma pe a CSR a peca de reposi o ser enviada diretamente ao cliente Existem duas categorias de pecas CSR Obrigat ria Pecas cujo reparo feito pelo cliente obrigat rio Se desejar que a HP substitua essas pecas serdo cobradas as despesas de transporte e m o de obra do servico Technical support 115 Opcio
47. ctive server management tool available in both offline and online versions that provides diagnostics and troubleshooting capabilities to assist IT administrators who verify server installations troubleshoot problems and perform repair validation HP Insight Diagnostics Offline Edition performs various in depth system and component testing while the OS is not running To run this utility launch the SmartStart CD HP Insight Diagnostics Online Edition is a web based application that captures system configuration and other related data needed for effective server management Available in Microsoft Windows and Linux versions the utility helps to ensure proper system operation For more information or to download the utility refer to the HP website http www hp com servers diags HP Insight Diagnostics survey functionality HP Insight Diagnostics on page 79 provides survey functionality that gathers critical hardware and software information on ProLiant servers This functionality supports operating systems that may not be supported by the server For operating systems supported by the server see the HP website hitp www hp com go supportos If a significant change occurs between data gathering intervals the survey function marks the previous information and overwrites the survey data files to reflect the latest changes in the configuration Survey functionality is installed with every SmartStart assisted HP Insight Diagnostic
48. d the ORCA utility are automatically configured to prepare the server for operating system installation To configure these utilities manually e _ Press the F8 key when prompted during the array controller initialization to configure the array controller using ORCA e Press the F9 key when prompted during the boot process to change the server settings using RBSU The system is set up by default for the English language For more information on the automatic configuration refer to the HP ROM Based Setup Utility User Guide located on the Documentation CD Installing the operating system To operate properly the server must have a supported operating system For the latest information on supported operating systems refer to the HP website http www hp com go supportos Two methods are available to install an operating system on the server e SmartStart assisted installation Insert the SmartStart CD into the CD ROM drive and reboot the server e Manual installation Insert the operating system CD into the CD ROM drive and reboot the server This process may require you to obtain additional drivers from the HP website http www hp com support Follow the on screen instructions to begin the installation process For information on using these installation paths refer to the SmartStart installation poster in the HP ProLiant Essentials Foundation Pack included with the server Registering the server To register the se
49. dant ROM support The server enables you to upgrade or configure the ROM safely with redundant ROM support The server has a 8 MB ROM that acts as two separate 4 MB ROMs In the standard implementation one side of the ROM contains the current ROM program version while the other side of the ROM contains a backup version NOTE The server ships with the same version programmed on each side of the ROM Safety and security benefits When you flash the system ROM ROMPag writes over the backup ROM and saves the current ROM as a backup enabling you to switch easily to the alternate ROM version if the new ROM becomes corrupted for any reason This feature protects the existing ROM version even if you experience a power failure while flashing the ROM USB support HP provides both standard USB support and legacy USB support Standard support is provided by the OS through the appropriate USB device drivers Before the OS loads HP provides support for USB devices through legacy USB support which is enabled by default in the system ROM Legacy USB support provides USB functionality in environments where USB support is not available normally Specifically HP provides legacy USB functionality for the following e POST es RBSU e Diagnostics e DOS e Operating environments which do not provide native USB support Server software and configuration utilities 78 Diagnostic tools HP Insight Diagnostics HP Insight Diagnostics is a proa
50. de For more information regarding the default configurations that ORCA uses refer to the HP ROM Based Setup Utility User Guide on the Documentation CD Re entering the server serial number and product ID After you replace the system board you must re enter the server serial number and the product ID 1 During the server startup sequence press the F9 key to access RBSU 2 Select the Advanced Options menu 3 Select Serial Number The following warning is displayed Warning The serial number should ONLY be modified by qualified service personnel This value should always match the serial number located on the chassis Press the Enter key to clear the warning Enter the serial number Select Product ID The following warning is displayed Warning The Product ID should ONLY be modified by qualified service personnel This value should always match the Product ID located on the chassis Enter the product ID and press the Enter key Press the Escape key to close the menu Press the Escape key to exit RBSU 10 Press the F10 key to confirm exiting RBSU The server will automatically reboot Server software and configuration utilities 75 Management tools Automatic Server Recovery ASR is a feature that causes the system to restart when a catastrophic operating system error occurs such as a blue screen ABEND or panic A system fail safe timer the ASR timer starts when the System Management driver also known as the Heal
51. e is active and it is operating normally irregularly Off Steadily amber A critical fault condition has been identified for this drive and the controller has placed it offline Replace the drive as soon as possible Off Amber flashing A predictive failure alert has been received for this drive regularly 1 Hz Replace the drive as soon as possible Off The drive is offline a spare or not configured as part of an array Battery pack LEDs hem color T Ci 1 Green System Power LED This LED glows steadily when the system is powered up and 12 V system power is available This power supply is used to maintain the battery charge and provide supplementary power to the cache microcontroller 2 Green Auxiliary Power LED This LED glows steadily when 3 3V auxiliary voltage is detected The auxiliary voltage is used to preserve BBWC data and is available any time that the system power cords are connected to a power supply 3 Amber Battery Health LED To interpret the illumination patterns of this LED see the following table 4 Green BBWC Status LED To interpret the illumination patterns of this LED see the following table Component identification 20 One blink every The system is powered down and the cache contains data that has two seconds not yet been written to the drives Restore system power as soon as possible to prevent data loss Data preservation time is extended any time that 3 3 V auxil
52. e server into the rack by pressing Remove the access panel A WARNING To reduce the risk of personal injury from hot surfaces allow the drives and the internal system components to cool before touching them CAUTION Do not operate the server for long periods with the access panel open or removed Operating the server in this manner results in improper airflow and improper cooling that can lead to thermal damage To remove the component 1 Power down the server on page 25 Operations 26 Extend the server from the rack on page 25 Open the locking latch slide the access panel to the rear of the chassis and remove the access panel If the locking latch is locked use a T 15 Torx screwdriver to unlock the latch Install the access panel 1 Place the access panel on top of the server 2 Slide the access panel forward until it clicks into place Remove the processor memory drawer 1 Power down the server on page 25 2 Release the latches on the release lever 3 Lower the handle and then extend the processor memory drawer from the server until the release latches catch WARNING The processor memory drawer weighs more than 11 3 kg 25 0 lb Use extra p y g g caution when removing and replacing the processor memory drawer Operations 27 4 Firmly holding the processor memory drawer press the release buttons and then remove the drawer from the server
53. e time of disposal will help to conserve natural resources and ensure that it is recycled in a manner that protects human health and the environment For more information about where you can drop off your waste equipment for recycling please contact your local city office your household waste disposal service or the shop where you purchased the product E This symbol on the product or on its packaging indicates that this product must not be Japanese notice TER ICAO TO DIEET VCCI 7 7 AY THE LEB ROBAN A BHAT AV COMB 773 BRE ECO OPE SER CHAT DI ERAMELCTWETA TORERO SART EY a ETE LT ERENDE SMB SHROFLEMBHVETSF ERA E T ELOR HRV LO FAV VCCI B VCCI 7 7 BV TU RUBEN MORT CHEB AU COMB J7AARARRNRE CT ORBEA FER CHATS EE WEA SRIF LEMHVET COBB AR GA Ra GT HLIBRENSIEMHVET VCCIA BSMI notice BERA asc PARE N R gt BREER FRE EG gt ORE GE VEE HE I AEE ANT RARAS BEFANT EPER Regulatory compliance notices 103 Korean notice Class A equipment ol JIE SALE AAMWASSSS B 32101 LU SHOAL ES NERE ol SS FASA uten JIE 219 AAA MEDIE AS SACS HUQ Class B equipment ol IIE JH 86302 FODIEN 2 WBM MESSE 3 MONA AF 38 ASU BS 21 OSE YSU Chinese notice Class A equipment mm ABR NS RIP CERI E FT PRI ETA Laser compliance This product may be provided with an optical storage device that is CD or DVD drive and or fiber optic transceiver Each of these devices contains a laser that is
54. e to the equipment e Do not disable the power cord grounding plug The grounding plug is an important safety feature e Plug the power cord into a grounded earthed electrical outlet that is easily accessible at all times e Unplug the power cord from the power supply to disconnect power to the equipment e Do not route the power cord where it can be walked on or pinched by items placed against it Pay particular attention to the plug electrical outlet and the point where the cord extends from the server Hardware options installation 51 1 2 Se OS Remove the power supply blank Slide the power supply into the power supply bay until the device locks into place Connect the power cord to the power supply Connect the power cord to the power source Be sure that the power supply LED is green Power supply LED on page 12 Be sure that the front panel external health LED is green Internal solid state drive expansion bay option 1 2 3 4 Power down the server on page 25 Extend the server from the rack on page 25 Remove the access panel on page 26 Install the solid state drive Hardware options installation 52 The SPI board is not shown for clarity 5 Connect the cable The SPI board is not shown for clarity The cable may appear differently than shown 6 Install the access panel on page 27 7 Slide the server back into the rack 8 Power up the server on page 25 Ex
55. eeecsececseeeesseeecesecessseeeeseseeseeeesaeesegs 53 Installing an expansion board AM mun r 54 Securing an expansion board for shipping RR RER ER 55 Installing the PCI Express I O expansion boord 56 Installing the PCEX PCI Express I O expansion board ni smsnnersensennernennnsasensenmernkenaantmeennenannnshsen 58 HP NC524SFP Dual Port TOGbE Module option ccccccecsccsssceesecessececsseceseeecsececsecesseeecssecessseeeseeeesseeessaes 60 Battery backed write cache module ccccccesscessscecsseeeceseeeeseeecesececeeceeseeecsecesseeeessesecesecesseseseeeeesetessaeeengs 62 FBWC module and capacitor pack Option cccccccccesscecsseccssececssececseecesseeeceseeesseeeesseeecsseeessesesseeessseeeeeaeeesas 64 HP Trusted Plattorm Modul option sassen serser eren ee nete ER 66 Retaining the recovery o ee es 67 Installing the Trusted Platform Module borda 67 Enabling the Trusted Platform Modules o a ne e O 68 LEE 70 DOM cal ER NE EE 70 Sener soliware and configuracion Met ic dd i EE 71 SmartStart A RE EE 71 O 71 HP ROM Based Setup Utility oooooonocccinocacionnccoonncoonnnconnncononononn nooo no nono nnnonn nono nnnnon nn rana nn non nn nconnncnnon caninos 71 VGS EE 72 POO NIT ee EE 72 BORO 73 BIOS a ER ENE EE 73 Configuring online spare memory EE EE 73 E 74 Array Configuration Utility RS 74 HP ProLiant Essentials Rapid Deployment Bock 74 Option ROM Configuration de REE EEE ER airis 75 Re entering the server s
56. erial number and product ID 75 NNN 76 Automatic Server Recovenm esssssssssssesseeeeseseerererttrtttttttttttttttttttttttt ttet ttt EEEEEEEEEEEEEEEEEEEEEEEEEEEE EEEE E EEEn n Enn 76 ROMPaanun ifs 76 System Online ROM flash component utile 76 Integrated Lights Out 3 technology aa 77 Erase Utility ooooooonoccnnocaconancconancooncnconnn conc nconnnononnnnonn nn nono no nnonn nn non nn nooo nn non n oran nr nnon nn naar rn nan nnnnnnnss 77 StorageWorks library and tape oc 77 FAP Systeme la MIL Mandager eener 77 Management Agents 78 Redundant ROM EN 78 USB SUDDOMF EE 78 DIEN or EEE EEE EE gage 79 HP Insight Diagnostics En 79 HP Insight Diagnostics survey functionality esn aria 79 Integrated Management LOG ind e ia ia 79 A IS IA ca ae ater le 80 Remote support and analysis och 80 HP Insight Remote Support software cccesceeseeeseeesseeeseeeeeeneeceseeeaeeceeenseseseeeeeenseseeeensesnaeeeeeeneeenaees 80 A A A 80 OEVERS NN 80 A ENE 81 ProLiant Support Packs ceseenrerceris re ere era FEr EEEE Or Er EErEE ESERE EEE EER SEE EREET ENE ERE ENE EREEREER EE Nii 81 Operating system version support 81 System Online ROM flash component utile 81 Change control and proactive EE 82 e ee ER AS A AA AS 83 Troubleshooting resources EE 83 Pre diagnostic steps ss sssssisseesetsissisttttttetisttttttt tt Stt Stt at ES tESNESNEASEESEESNESNEASEESEESNESN EES EESEESNESS EES EESEESNESS ESEESE ESE 83 Important safety informa
57. ernal component Component identification on page 7 HP Insight Diagnostics on page 79 or in the HP ProLiant Servers see Guide located on we a CD or on the HP website h http www hp com support Loose connections on page 86 Server maintenance and service guide located on the Documentation CD or the HP website http www hp com products servers platforms Integrated Management Log on page 79 or in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com support Power source problems in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website www hp com su Power supply problems in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com support Server maintenance and service guide located on the Documentation CD or the HP website www hp com products servers platforms System open circuits and short circuits in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com support Troubleshooting 91 Start Power on problems 2 1 Use mainte Are any component nance tools to health LEDs on identify the problem 1 Is the internal health LED red or amber 1 What color is the system power LED Amber or Green Yes
58. eshooting 88 General memory problems are occurring in the HP Proliant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com support 5 E Server maintenance and service guide located on the Documentation 7 CD or the HP website http www hp com products servers platforms e Server maintenance and service guide located on the Documentation CD or the HP website http www hp com products servers platforms Hardware problems in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com support Server information you need in the HP Proliant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com support Operating system information you need in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com support HP contact information on page 111 Troubleshooting 89 Start General diagnosis 1 Record symptom information Reboot server to see if condition still exists 2 Reseat any components Does that may have come condition still loose during shipping and exist reboot the server Is this a newly installed server Were options 3 4 added a the check for Download the latest Serri configuration changed Service software ana still exist recentl
59. essages refer to the POST error messages in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com support Z WARNING To avoid potential problems ALWAYS read the warnings and cautionary information in the server documentation before removing replacing reseating or modifying system components Troubleshooting 98 Battery replacement If the server no longer automatically displays the correct date and time you may need to replace the battery that provides power to the real time clock WARNING The computer contains an internal lithium manganese dioxide a vanadium pentoxide or an alkaline battery pack A risk of fire and burns exists if the battery pack is not properly handled To reduce the risk of personal injury e Do not attempt to recharge the battery e Do not expose the battery to temperatures higher than 60 C 140 F e Do not disassemble crush puncture short external contacts or dispose of in fire or water e Replace only with the spare designated for this product To remove the component 1 Power down the server on page 25 Extend the server from the rack on page 25 Remove the access panel on page 26 2 3 4 Locate the battery SPI board components on page 15 5 Remove the battery To replace the component reverse the removal procedure For more information about battery replacement or proper disposal contact an autho
60. essseeesenssaeesecsseeesentsaeesentaaes 102 European Union regulatory notice nuno ennnereneeeneeennereneeeneernnersneeeneernnersneeeneennnereneeeneennnensneneneennn 102 Disposal of waste equipment by users in private households in the European Unien 103 Japanese notice ee 103 BSMI nONCe ESEE ar eee Oneehe enen eenen eneen 103 TTM 104 A int aie EE ated oda ie il NE 104 Laser COMPIGNCE ci 2c 3 2 heseh lt cabscchesah ced cccasecacennscesscenadebccatsecescencesaceserdenednnsdebseedsvahecandecesenacesaceeatacteashedeeyedes 104 Battery replacement notice ccccccsccccssscessscessecesseeecsseeeesseeeeseescsseeessseeesseeeesseeessseeeeseesesseesesseeessesenseeessaeees 104 ER 105 Power cord statement for lap 105 Acoustics statement for Germany Ger uschemission ccccccccssssesssseeseeeeseeecsseceesseecsseeeesseeesseesenseeessseeenss 105 A A 106 FAE ae be 106 EE 106 ol DEE 106 Re Zo lollo oC 107 Dos occ RR RENE 108 Preventing electrostatic discharge se 108 Grounding methods to prevent electrostatic discharge A ee 108 Te ae EEE TE ae ee EN EE re ear eee meee ere ae 109 Environmental specifications cccccccsccccsssccssscecssecceseeecsseceesseeesseeecsseeecsseeeeseesesseeessesesseesesseeesssesenseeeenseeenss 109 Server specifications ccccccessecesscceeseecensseceeeeeeseeeeaeeseseeesseeeeaeesesaeessaeesesaeesueeessseesesaeesenaescsueeessaeesenaaas 109 Te A A 111 Before you Contact HR 111 el E papa uetnuaacnn
61. ian Electrical Code In all other countries you must install the equipment in accordance with any regional or national electrical wiring codes such as the International Electrotechnical Commission IEC Code 364 parts 1 through 7 Furthermore you must be sure that all power distribution devices used in the installation such as branch wiring and receptacles are listed or certified grounding type devices Because of the high ground leakage currents associated with multiple servers connected to the same power source HP recommends the use of a PDU that is either permanently wired to the building s branch circuit or includes a nondetachable cord that is wired to an industrial style plug NEMA locking style plugs or those complying with IEC 60309 are considered suitable for this purpose Using common power outlet strips for the server is not recommended Setup 32 Rack warnings Z WARNING To reduce the risk of personal injury or damage to the equipment be sure that The leveling jacks are extended to the floor The full weight of the rack rests on the leveling jacks The stabilizing feet are attached to the rack if it is a single rack installation The racks are coupled together in multiple rack installations Only one component is extended at a time A rack may become unstable if more than one component is extended for any reason Z WARNING To reduce the risk of personal injury or equipment damage when unloading a rack At least t
62. iary power is available as indicated by LED 2 In the absence of auxiliary power battery power alone preserves the data A fully charged battery can normally preserve data for at least two days The battery lifetime also depends on the cache module size For further Dr refer to Si controller QuickSpecs on the HP website h http www hp com Double blink The cache microcontroller is waiting for the host controller to then pause communicate One blink per The battery pack is below the minimum charge level and is being second charged Features that require a battery such as write cache capacity expansion stripe size migration and RAID migration are temporarily unavailable until charging is complete The recharge process takes between 15 minutes and two hours depending on the initial capacity of the battery Steady glow The battery pack is fully charged and posted write data is stored in the cache Off The battery pack is fully charged and there is no posted write data in the cache One blink per One blink per An alternating green and amber blink pattern indicates that the second second cache microcontroller is executing from within its boot loader and receiving new flash code from the host controller Steady glow There is a short circuit across the battery terminals or within the battery pack BBWC features are disabled until the battery pack is replaced The life expectancy of a battery pack is typically more than three years
63. ide on the Documentation CD or the HP website http www hp com support smartstart documentation Using RBSU To use RBSU use the following keys e _ To access RBSU press the F9 key during power up when prompted e To navigate the menu system use the arrow keys e To make selections press the Enter key e To access Help for a highlighted configuration option press the F1 key 2 IMPORTANT RBSU automatically saves settings when you press the Enter key The utility does not prompt you for confirmation of settings before you exit the utility To change a selected setting you must select a different setting and press the Enter key Default configuration settings are applied to the server at one of the following times e Upon the first system power up e After defaults have been restored Default configuration settings are sufficient for proper typical server operation but configuration settings can be modified using RBSU The system will prompt you for access to RBSU with each power up Auto contiguration process The auto configuration process automatically runs when you boot the server for the first time During the power up sequence the system ROM automatically configures the entire system without needing any intervention During this process the ORCA utility in most cases automatically configures the array to a default setting based on the number of drives connected to the server NOTE The server may not support all the follo
64. iders cannot enable the TPM or the encryption technology For security reasons only the customer can enable these features Hardware options installation 66 When returning a system board for service replacement do not remove the TPM from the system board When requested HP Service provides a TPM with the spare system board Any attempt to remove an installed TPM from the system board breaks or disfigures the TPM security rivet Upon locating a broken or disfigured rivet on an installed TPM administrators should consider the system compromised and take appropriate measures to ensure the integrity of the system data When using Bitlocker always retain the recovery key password The recovery key password is required to enter Recovery Mode after BitLocker detects a possible compromise of system integrity HP is not liable for blocked data access caused by improper TPM use For operating instructions see the encryption technology feature documentation provided by the operating system Retaining the recovery key password The recovery key password is generated during BitLocker setup and can be saved and printed after BitLocker is enabled When using BitLocker always retain the recovery key password The recovery key password is required to enter Recovery Mode after Bitlocker detects a possible compromise of system integrity To help ensure maximum security observe the following guidelines when retaining the recovery key
65. ifies in the materials shipped with a replacement CSR part whether a defective part must be returned to HP In cases where it is required to return the defective part to HP you must ship the defective part back to HP within a defined period of time normally five 5 business days The defective part must be returned with the associated documentation in the provided shipping material Failure to return the defective part may result in HP billing you for the replacement With a customer self repair HP will pay all shipping and part return costs and determine the courier carrier to be used For more information about HP s Customer Self Repair program contact your local service provider For the North American program refer to the HP website http www hp com go selfrepair R paration par le client CSR Les produits HP comportent de nombreuses pi ces CSR Customer Self Repair r paration par le client atin de minimiser les d lais de r paration et faciliter le remplacement des pi ces d fectueuses Si pendant la p riode de diagnostic HP ou ses partenaires ou mainteneurs agr s d termine que la r paration peut tre effectu e a l aide d une pi ce CSR HP vous l envoie directement Il existe deux cat gories de pi ces CSR Obligatoire Pi ces pour lesquelles la r paration par le client est obligatoire Si vous demandez HP de remplacer ces pi ces les co ts de d placement et main d ceuvre du service vous seront factur s
66. ipting Toolkit The SmartStart Scripting Toolkit is a server deployment product that delivers an unattended automated installation for high volume server deployments The SmartStart Scripting Toolkit is designed to support ProLiant BL ML DL and 100 series servers The toolkit includes a modular set of utilities and important documentation that describes how to apply these new tools to build an automated server deployment process Using SmartStart technology the Scripting Toolkit provides a flexible way to create standard server configuration scripts These scripts are used to automate many of the manual steps in the server configuration process This automated server configuration process cuts time from each deployment making it possible to scale server deployments to high volumes in a rapid manner For more information and to download the SmartStart Scripting Toolkit see the HP website http www hp com servers sstoolkit HP ROM Based Setup Utility RBSU is a configuration utility embedded in ProLiant servers that performs a wide range of configuration activities that can include the following Server software and configuration utilities 71 e Configuring system devices and installed options e Enabling and disabling system features e Displaying system information e Selecting the primary boot controller e Configuring memory options e Language selection For more information on RBSU see the HP ROM Based Setup Utility User Gu
67. l any expansion boards Installing an expansion board on page 54 8 Slide the processor memory drawer back into the server 9 Install the access panel on page 27 10 Slide the server back into the rack 11 Power up the server on page 25 Installing the PCI X PCI Express I O expansion board CAUTION To prevent improper cooling and thermal damage do not operate the server unless all expansion slots have either an expansion slot cover or an expansion board installed 2 IMPORTANT When either optional I O expansion board in installed in a two processor configuration the second processor must be installed in socket 3 1 Power down the server on page 25 2 Extend the server from the rack on page 25 3 Remove the access panel on page 26 Hardware options installation 58 4 Release the latches on the release lever 5 Lower the handle and then extend the processor memory drawer from the server until the release latches catch Hardware options installation 59 6 10 11 Install the PCI X PCI Express I O expansion board Install any expansion boards Installing an expansion board on page 54 Slide the processor memory drawer back into the server Install the access panel on page 27 Slide the server back into the rack Power up the server on page 25 HP NC524SFP Dual Port TOGbE Module option When installed on the SPI board the HP NC524SFP Dual Port TOGbE Module provides
68. llation 62 The BBWC consists of two parts a battery pack and a storage cache module Along with the cache module the battery pack provides transportable data protection increases overall controller performance and maintains any cached data for up to 72 hours after the server loses power The NiMH batteries in the battery pack are continuously recharged through a trickle charging process whenever the system power is on A CAUTION To prevent a server malfunction or damage to the equipment do not add or remove the battery pack while an array capacity expansion RAID level migration or stripe size migration is in progress CAUTION After the server is powered down wait 15 seconds and then check the amber LED before unplugging the cable from the cache module If the amber LED blinks after 15 seconds do not remove the cable from the cache module The cache module is backing up data and data is lost if the cable is detached IMPORTANT The battery pack might have a low charge when installed In this case a POST error message is displayed when the server is powered up indicating that the battery pack is temporarily disabled No action is necessary on your part The internal circuitry automatically recharges the batteries and enables the battery pack This process might take up to four hours During this time the cache module functions properly but without the performance advantage of the battery pack To install the component 1
69. n 49 For configuration options see Memory configurations on page 43 Install the DIMM baffle Install the processor memory drawer cover Install the processor memory drawer SS Sr St Ze Power up the server on page 25 Hot plug hard drive option When adding hard drives to the server observe the following general guidelines e The system automatically sets all device numbers e If only one hard drive is used install it in the bay with the lowest device number e Hard drives must be SFF types Drives should be the same capacity to provide the greatest storage space efficiency when drives are grouped together into the same drive array For hard drive numbers see Device numbers on page 18 To install the component 1 Remove the hard drive blank Hardware options installation 50 2 Prepare the SAS hard drive 3 Install the hard drive 4 Determine the status of the hard drive from the hot plug SAS hard drive LED combinations SAS hard drive LED combinations on page 19 Redundant hot plug power supply option The server supports up to four hot plug power supplies Install all power supplies to provide full redundancy HP recommends installing redundant hot plug power supplies in pairs To confirm the redundancy of your configuration see the HP power advisor at the HP website http 7 www hp com go hppoweradvisor ZA WARNING To reduce the risk of electric shock or damag
70. n the Documentation CD or the HP website http www hp com HP ProLiant Essentials Rapid Deployment Pack The RDP software is the preferred method for rapid high volume server deployments The RDP software integrates two powerful products Altiris Deployment Solution and the HP ProLiant Integration Module Server software and configuration utilities 74 The intuitive graphical user interface of the Altiris Deployment Solution console provides simplified point and click and drag and drop operations that enable you to deploy target servers including server blades remotely lt enables you to perform imaging or scripting functions and maintain software images For more information about the RDP refer to the HP ProLiant Essentials Rapid Deployment Pack CD or refer to the HP website http www hp com servers rdp Option ROM Configuration for Arrays Before installing an operating system you can use the ORCA utility to create the first logical drive assign RAID levels and establish online spare configurations The utility also provides support for the following functions e Reconfiguring one or more logical drives e Viewing the current logical drive configuration e Deleting a logical drive configuration e Setting the controller to be the boot controller If you do not use the utility ORCA will default to the standard configuration For more information regarding array controller configuration refer to the controller user gui
71. nal Pe as cujo reparo feito pelo cliente opcional Essas pecas tamb m s o projetadas para o reparo feito pelo cliente No entanto se desejar que a HP as substitua pode haver ou n o a cobran a de taxa adicional dependendo do tipo de servico de garantia destinado ao produto OBSERVA O Algumas pecas da HP n o s o projetadas para o reparo feito pelo cliente A fim de cumprir a garantia do cliente a HP exige que um t cnico autorizado substitua a peca Essas pecas est o identificadas com a marca No N o no cat logo de pe as ilustrado Conforme a disponibilidade e o local geogr fico as pegas CSR ser o enviadas no primeiro dia til ap s o pedido Onde as condic es geogr ficas permitirem a entrega no mesmo dia ou em quatro horas pode ser feita mediante uma taxa adicional Se precisar de aux lio entre em contato com o Centro de suporte t cnico da HP para que um t cnico o ajude por telefone A HP especifica nos materiais fornecidos com a peca CSR de reposic o se a peca com defeito deve ser devolvida HP Nos casos em que isso for necess rio preciso enviar a peca com defeito HP dentro do per odo determinado normalmente cinco 5 dias teis A peca com defeito deve ser enviada com a documentac o correspondente no material de transporte fornecido Caso n o o faga a HP poder cobrar a reposi o Para as pe as de reparo feito pelo cliente a HP paga todas as despesas de transporte e de devolu o da peca e de
72. ndition Management agents on page 78 or in the HP Proliant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com support e Integrated Management Log on page 79 or in the HP Proliant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com support Event list error messages in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com support Component identification on page 7 System Management Homepage https localhost 2381 Power on problems flowchart Server power on problems flowchart on page 90 Smart Array SCSI Diagnosis feature in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com support Server maintenance and service guide located on the Documentation CD or the HP website http www hp com products servers platforms HP contact information on page 111 HP Insight Diagnostics on page 79 or in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com su Hardware problems in the HP Proliant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com support Server maintenance and service guide located on the Documentation CD or the HP website http www h
73. nent is extended at a time A rack may become unstable if more than one component is extended for any reason Troubleshooting 84 WARNING To reduce the risk of electric shock or damage to the equipment e Do not disable the power cord grounding plug The grounding plug is an important safety feature e Plug the power cord into a grounded earthed electrical outlet that is easily accessible at all times e Unplug the power cord from the power supply to disconnect power to the equipment Do not route the power cord where it can be walked on or pinched by items placed against it Pay particular attention to the plug electrical outlet and the point where the cord extends from the server MP a WARNING To reduce the risk of personal injury or damage to the equipment e Observe local occupation health and safety requirements and guidelines for 50 kg manual handling 110 lb e Obtain adequate assistance to lift and stabilize the chassis during installation or removal e The server is unstable when not fastened to the rails e When mounting the server in a rack remove the power supplies and any other removable module to reduce the overall weight of the product CAUTION To properly ventilate the system you must provide at least 7 6 cm 3 0 in of clearance at the front and back of the server CAUTION The server is designed to be electrically grounded earthed To ensure proper operation plug the AC power cord into a prope
74. network Off Not linked to network Off No network activity Off Not linked to network Off No network activity Component identification 11 Power supply LED No AC power to power supply units AC is present Standby output is on output is disabled AC is present Standby output is on power supply DC output is on and OK Power supply failure includes overvoltage and overtemperature Component identification 12 System board components 1 D OUT En d mmm TO Optional I O expansion board connectors e PCI X PCI Express I O expansion board PCI Express I O expansion board E 11 Video USB connector Component identification 13 Slot description example PCle2 x8 8 4 2 1 Negotiable link width s Physical connector link width Gen signaling rate System maintenance switch The system maintenance switch SW1 is an eight position switch that is used for system configuration The default position for all eight positions is Off osten ect Jee iLO 3 Security Off iLO 3 security is enabled On iLO 3 security is disabled S1 S2 Configuration Off System configuration can lock be changed On System configuration is locked 5 s S5 S6 S7 8 Invalidate Off Normal configuration On Clears NVRAM PG S Reserved Reserved Password Off No function protection On Clears power on
75. ny beep codes 4 7 internal Reseat indicated Check port health LED component 5 85 codes amber or Check for loose Record action red connections taken Error Messages No 8 Does Isolate and condition still exist 6 Does the i If condition still exists error code provide replace indicated direction component minimize the memory configuration Yes Add one part at a time back to configuration to isolate component Does condition still exist Break server down to the minimum configuration Does condition still exist No Record symptom amp 9 Does error information on Troubleshoot or replace basic condition still repair tag if server spare parts exist sending back a failed part 5 Record action taken 10 Ensure the following information is available Call HP Service Survey configuration snapshots Provider OS event log file Full crash dump OS boot problems flowchart Symptoms e Server does not boot a previously installed operating system Troubleshooting 94 e Server does not boot SmartStart Possible causes e Corrupted operating system e Hard drive subsystem problem e Incorrect boot order setting in RBSU hem Referto HP ROM Based Setup Utility User Guide www hp com servers smartstart POST problems flowchart on page 93 Hard drive problems in the HP
76. oducts are designed with many Customer Self Repair CSR parts to minimize repair time and allow for greater flexibility in performing defective parts replacement If during the diagnosis period HP or HP service providers or service partners identifies that the repair can be accomplished by the use of a CSR part HP will ship that part directly to you for replacement There are two categories of CSR parts e Mandatory Parts for which customer self repair is mandatory If you request HP to replace these parts you will be charged for the travel and labor costs of this service Technical support 111 e Optional Parts for which customer self repair is optional These parts are also designed for customer self repair If however you require that HP replace them for you there may or may not be additional charges depending on the type of warranty service designated for your product NOTE Some HP parts are not designed for customer self repair In order to satisfy the customer warranty HP requires that an authorized service provider replace the part These parts are identified as No in the Illustrated Parts Catalog Based on availability and where geography permits CSR parts will be shipped for next business day delivery Same day or four hour delivery may be offered at an additional charge where geography permits If assistance is required you can call the HP Technical Support Center and a technician will help you over the telephone HP spec
77. odule nn 2 8 Connect the cable 9 Install the capacitor pack Hardware options installation 65 The SPI board is not shown for clarity Install the SPI board Install the access panel on page 27 Slide the server back into the rack Power up the server on page 25 HP Trusted Platform Module option Use these instructions to install and enable a TPM on a supported server This procedure includes three sections 1 Installing the Trusted Platform Module board on page 67 2 Retaining the recovery key password on page 67 3 Enabling the Trusted Platform Module on page 68 Enabling the TPM requires accessing the ROM Based Setup Utility RBSU HP ROM Based Setup Utility on page 71 For more information about RBSU see the HP website http www hp com support smartstart documentation TPM installation requires the use of drive encryption technology such as the Microsoft Windows BitlockerTM Drive Encryption feature For more information on BitLockerTM see the Microsoft website http www microsoft com CAUTION Always observe the guidelines in this document Failure to follow these guidelines can cause hardware damage or halt data access When installing or replacing a TPM observe the following guidelines Do not remove an installed TPM Once installed the TPM becomes a permanent part of the system board When installing or replacing hardware HP service prov
78. ompany P O Box 692000 Mail Stop 510101 Houston Texas 77269 2000 e 1 281 514 3333 To identify this product refer to the part series or model number found on the product Modifications The FCC requires the user to be notified that any changes or modifications made to this device that are not expressly approved by Hewlett Packard Company may void the user s authority to operate the equipment Cables Connections to this device must be made with shielded cables with metallic RFI EMI connector hoods in order to maintain compliance with FCC Rules and Regulations Regulatory compliance notices 101 Canadian notice Avis Canadien Class A equipment This Class A digital apparatus meets all requirements of the Canadian Interference Causing Equipment Regulations Cet appareil num rique de la classe A respecte toutes les exigences du R glement sur le mat riel brouilleur du Canada Class B equipment This Class B digital apparatus meets all requirements of the Canadian Interference Causing Equipment Regulations Cet appareil num rique de la classe B respecte toutes les exigences du R glement sur le mat riel brouilleur du Canada European Union regulatory notice Products bearing the CE marking comply with the following EU Directives e Low Voltage Directive 2006 95 EC e EMC Directive 2004 108 EC e Ecodesign Directive 2009 125 EC where applicable e Machinery Directive 98 37 EEC CE compliance of this product is
79. or Alternating amber The drive has failed or a predictive failure alert has been flashing and blue received for this drive it also has been selected by a management application On off or Steadily blue The drive is operating normally and it has been selected by a flashing management application Amber flashing A predictive failure alert has been received for this drive regularly 1 Hz Replace the drive as soon as possible On Ion The drive is online but it is not active currently Flashing Amber flashing Do not remove the drive Removing a drive may terminate the regularly 1 Hz regularly 1 Hz current operation and cause data loss The drive is part of an array that is undergoing capacity expansion or stripe migration but a predictive failure alert has been received for this drive To minimize the risk of data loss do not replace the drive until the expansion or migration is complete Flashing Do not remove the drive Removing a drive may terminate the regularly 1 Hz current operation and cause data loss The drive is rebuilding or it is part of an array that is undergoing capacity expansion or stripe migration Flashing Amber flashing The drive is active but a predictive failure alert has been irregularly regularly 1 Hz received for this drive Replace the drive as soon as possible Component identification 19 Online activity Fault UID LED Interpretation LED green amber blue Flashing Off The driv
80. p com products servers platforms Troubleshooting 97 4 Start Server fault B indications Select an appropriate fault indicator 1 Insight Management Agents Is the Was Is the event reported Is there an IML internal a EE by Insight entry identifying health LED health LED ge Management the problem amber gral Agents The system is degraded 4 Gather information from the System Management Homep age Failing components will be shown as yellow degraded or orange failed The system is critical problems Are there any component health 2 illumi G Obtain failure information from sida IML entry if available Is a hard drive fault LED on Is there 7 sufficient information Use maintenance to identify failing tools to identify the component problem Is the LED solid or blinking Blinking 8 Replace or reseat component identified as failed or about to fail You may need to replace the hard drive Run the Smart Array SCSI diagnosis a feature in HP Insight Diagnostics Online failure alert has Edition This feature is found on been received for Mark the corresponding IML SmartStart 7 4 or greater If the feature is this drive entry as repaired if present not available call an HP service provider A predictive POST error messages and beep codes For a complete listing of error m
81. p connected by a ground cord to a grounded workstation or computer chassis Wrist straps are flexible straps with a minimum of 1 megohm 10 percent resistance in the ground cords To provide proper ground wear the strap snug against the skin e Use heel straps toe straps or boot straps at standing workstations Wear the straps on both feet when standing on conductive floors or dissipating floor mats e Use conductive field service tools e Use a portable field service kit with a folding static dissipating work mat If you do not have any of the suggested equipment for proper grounding have an authorized reseller install the part For more information on static electricity or assistance with product installation contact an authorized reseller Electrostatic discharge 108 Specifications Environmental specifications Prometo rg CS Shipping 40 C to 70 C 40 F to 158 F Maximum wet bulb temperature 28 C 82 4 F Relative humidity noncondensing Non operating 5 to 95 All temperature ratings shown are for sea level An altitude derating of 1 C per 300 m 1 8 F per 1 000 ft to 3048 m 10 000 ft is applicable No direct sunlight allowed Storage maximum humidity of 95 is based on a maximum temperature of 45 C 113 F Altitude maximum for storage corresponds to a pressure minimum of 70 kPa Server specifications opt rogar 200 240 VAC 200 VAC 8A 200 VAC 1598 W BTUs per hour 100 VAC
82. pansion board options The server supports up to 11 expansion slots The server ships with 5 PCI Express expansion slots To support the optional expansion slots install one of the following options into the server e PCI Express I O Expansion Board Adds six optional slots Hardware options installation 53 e PCIX PCI Express I O Expansion Board Adds five optional slots Installing an expansion board CAUTION To prevent improper cooling and thermal damage do not operate the server unless all expansion slots have either an expansion slot cover or an expansion board installed Power down the server on page 25 Extend the server from the rack on page 25 Remove the access panel on page 26 1 2 3 4 Open the expansion board retainer and then remove the expansion slot cover Hardware options installation 54 6 If necessary install the shipping screw For more information see Securing an expansion board for shipping on page 55 Close the expansion slot retainer Connect any required internal or external cables to the expansion board Install the access panel on page 27 10 Slide the server back into the rack 11 Power up the server on page 25 12 Resume normal server operations Securing an expansion board for shipping CAUTION To prevent improper cooling and thermal damage do not operate the server unless all expansion slots have either an expansion slot cover or an expansion bo
83. password e Always store the recovery key password in multiple locations e Always store copies of the recovery key password away from the server KH Do not save the recovery key password on the encrypted hard drive Installing the Trusted Platform Module board Sey e Z WARNING To reduce the risk of personal injury electric shock or damage to the equipment remove the power cord to remove power from the server The front panel Power On Standby button does not completely shut off system power Portions of the power supply and some internal circuitry remain active until AC power is removed A WARNING To reduce the risk of personal injury from hot surfaces allow the drives and the internal system components to cool before touching them Power down the server on page 25 Remove the access panel on page 26 Extend the server from the rack on page 25 Remove the SPI board on page 28 Locate the TPM connector SPI board components on page 15 Z CAUTION Any attempt to remove an installed TPM from the system board breaks or disfigures the TPM security rivet Upon locating a broken or disfigured rivet on an installed TPM administrators should consider the system compromised and take appropriate measures to ensure the integrity of the system data Hardware options installation 67 6 Install the TPM board Press down on the connector to seat the board 7 Install the TPM security rivet by pressing the rivet firml
84. r on page 25 Disconnect any peripheral devices not required for testing any devices not necessary to power up the server Do not disconnect the printer if you want fo use it to print error messages Collect all tools and utilities such as a Torx screwdriver loopback adapters ESD wrist strap and software utilities necessary to troubleshoot the problem o You must have the appropriate Health Drivers and Management Agents installed on the server To verify the server configuration connect to the System Management homepage and select Version Control Agent The VCA gives you a list of names and versions of all installed HP drivers Management Agents and utilities and whether they are up to date o HP recommends you have access to the server documentation for server specific information o HP recommends you have access to the SmartStart CD for value added software and drivers required during the troubleshooting process Download the current version of SmartStart from the HP website http www hp com servers smartstart Loose connections Action e Be sure all power cords are securely connected e Be sure all cables are properly aligned and securely connected for all external and internal components e Remove and check all data and power cables for damage Be sure no cables have bent pins or damaged connectors e Ifa fixed cable tray is available for the server be sure the cords and cables connected to the server are rou
85. range of servers and array controllers This tool has the following features e Works offline and online e Supports Windows Server 2003 Windows Server 2008 Novell Netware and Linux operating systems Server software and configuration utilities 81 2 IMPORTANT This utility supports operating systems that may not be supported by the server For operating systems supported by the server see the HP website http www hp com support e Integrates with other software maintenance deployment and operating system tools e Automatically checks for hardware firmware and operating system dependencies and installs only the correct ROM upgrades required by each target server To download the tool and for more information see the HP website hitp www hp com support Change control and proactive notification HP offers Change Control and Proactive Notification to notify customers 30 to 60 days in advance of upcoming hardware and software changes on HP commercial products For more information refer to the HP website http www hp com go pcn Care Pack HP Care Pack Services offer upgraded service levels to extend and expand standard product warranty with easy to buy easy to use support packages that help you make the most of your server investments Refer to the Care Pack website http www hp com hps carepack servers cp_proliant html Server software and configuration utilities 82 Troubleshooting Troubleshooting re
86. recibir ayuda telef nica por parte de un t cnico Con el env o de materiales para la sustituci n de componentes CSR HP especificar si los componentes defectuosos deber n devolverse a HP En aquellos casos en los que sea necesario devolver alg n componente a HP deber hacerlo en el periodo de tiempo especificado normalmente cinco d as laborables Los componentes defectuosos deber n devolverse con toda la documentaci n relacionada y con el embalaje de env o Si no enviara el componente defectuoso requerido HP podr cobrarle por el de sustituci n En Technical support 114 el caso de todas sustituciones que lleve a cabo el cliente HP se har cargo de todos los gastos de env o y devoluci n de componentes y escoger la empresa de transporte que se utilice para dicho servicio Para obtener m s informaci n acerca del programa de Reparaciones del propio cliente de HP p ngase en contacto con su proveedor de servicios local Si est interesado en el programa para Norteam rica visite la p gina web de HP siguiente hitp www hp com go selfrepair Customer Self Repair Veel onderdelen in HP producten zijn door de klant zelf te repareren waardoor de reparatieduur tot een minimum beperkt kan blijven en de flexibiliteit in het vervangen van defecte onderdelen groter is Deze onderdelen worden CSR onderdelen Customer Self Repair genoemd Als HP of een HP Service Partner bij de diagnose vaststelt dat de reparatie kan worden vi
87. res e Works offline and online e Supports Microsoft Windows NTO Windows 2000 Windows Server 2003 Novell Netware and Linux operating systems 2 IMPORTANT This utility supports operating systems that may not be supported by the server For operating systems supported by the server see the HP website http www hp com support e Integrates with other software maintenance deployment and operating system tools e Automatically checks for hardware firmware and operating system dependencies and installs only the correct ROM upgrades required by each target server To download the tool and for more information see the HP website hitp www hp com support Server software and configuration utilities 76 Integrated Lights Out 3 technology The iLO 3 subsystem is a standard component of selected ProLiant servers that provides server health and remote server manageability The iLO 3 subsystem includes an intelligent microprocessor secure memory and a dedicated network interface This design makes iLO 3 independent of the host server and its operating system The iLO 3 subsystem provides remote access to any authorized network client sends alerts and provides other server management functions Using iLO 3 you can e Remotely power up power down or reboot the host server e Send alerts from iLO 3 regardless of the state of the host server e Access advanced troubleshooting features through the iLO 3 interface e Di
88. rized reseller or an authorized service provider Battery replacement 99 Regulatory compliance notices Regulatory compliance identification numbers For the purpose of regulatory compliance certifications and identification this product has been assigned a unique regulatory model number The regulatory model number can be found on the product nameplate label along with all required approval markings and information When requesting compliance information for this product always refer to this regulatory model number The regulatory model number is not the marketing name or model number of the product Federal Communications Commission notice Part 15 of the Federal Communications Commission FCC Rules and Regulations has established Radio Frequency RF emission limits to provide an interference free radio frequency spectrum Many electronic devices including computers generate RF energy incidental to their intended function and are therefore covered by these rules These rules place computers and related peripheral devices into two classes A and B depending upon their intended installation Class A devices are those that may reasonably be expected to be installed in a business or commercial environment Class B devices are those that may reasonably be expected to be installed in a residential environment for example personal computers The FCC requires devices in both classes to bear a label indicating the interference potential of
89. rly grounded AC outlet only Symptom information Before troubleshooting a server problem collect the following information e What events preceded the failure After which steps does the problem occur e What has been changed since the time the server was working e Did you recently add or remove hardware or software If so did you remember to change the appropriate settings in the server setup utility if necessary e How long has the server exhibited problem symptoms e If the problem occurs randomly what is the duration or frequency To answer these questions the following information may be useful e Run HP Insight Diagnostics on page 79 and use the survey page to view the current configuration or to compare it to previous configurations e Refer to your hardware and software records for information e Refer to server LEDs and their statuses Troubleshooting 85 Prepare the server for diagnosis 1 Be sure the server is in the proper operating environment with adequate power air conditioning and humidity control For required environmental conditions see the server documentation Record any error messages displayed by the system Remove all diskettes CD ROMs DVD ROMs and USB drive keys Power down the server and peripheral devices if you will be diagnosing the server offline If possible always perform an orderly shutdown a Exit any applications b Exit the operating system c Power down the serve
90. rmful interference Regulatory compliance notices 100 to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures e Reorient or relocate the receiving antenna e Increase the separation between the equipment and receiver e Connect the equipment into an outlet on a circuit that is different from that to which the receiver is connected e Consult the dealer or an experienced radio or television technician for help Declaration of conformity for products marked with the FCC logo United States only This device complies with Part 15 of the FCC Rules Operation is subject to the following two conditions 1 this device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation For questions regarding this product contact us by mail or telephone e Hewlett Packard Company P O Box 692000 Mail Stop 530113 Houston Texas 77269 2000 e 1 800 HP INVENT 1 800 474 6836 For continuous quality improvement calls may be recorded or monitored For questions regarding this FCC declaration contact us by mail or telephone e Hewlett Packard C
91. rocessor socket protective cover Retain the cover for future use 2 IMPORTANT Be sure the processor remains inside the processor installation tool 8 If the processor has separated from the installation tool carefully re insert the processor into the tool 9 Align the processor installation tool with the socket and install the processor Z CAUTION The processor is designed to fit one way into the socket Use the alignment guides on the processor and socket to properly align the processor with the socket Hardware options installation 39 10 Press in firmly until the processor installation tool clicks and separates from the processor and then remove the processor installation tool Hardware options installation 40 11 Close the processor retaining bracket and the processor retaining latch 12 Remove the thermal interface media protective cover A CAUTION To avoid possible mechanical or thermal damage to the server orient the heatsinks so that the alignment arrows and text are closest to the center of the server Hardware options installation 41 13 Align and install the heatsink Alternate tightening the screws until the heatsink is seated properly 14 Repeat steps 8 13 for the other processor and heatsink 15 Remove the DIMM baffle from the secondary processor memory board 16 Install the DIMMs on the secondary processor memory board Hardware options installation 42 For detailed DIMM
92. rt Press the Enter key aS PL E SS Press the Esc key to exit the current menu or press the F10 key to exit RBSU For more information on mirrored memory refer to the white paper on the HP website http 7h18000 www1 hp com products servers technology memoryprotection html Array Configuration Utility ACU is a browser based utility with the following features e Runs as a local application or remote service e Supports online array capacity expansion logical drive extension assignment of online spares and RAID or stripe size migration e Suggests the optimum configuration for an unconfigured system e Provides different operating modes enabling faster configuration or greater control over the configuration options e Remains available any time that the server is on e Displays on screen tips for individual steps of a configuration procedure e Beginning with ACU version 8 28 13 0 provides diagnostic functionality on the Diagnostics tab formerly known as Array Diagnostics Utility For optimum performance the minimum display settings are 1024 x 768 resolution and 16 bit color Servers running Microsoft operating systems require one of the following supported browsers e Internet Explorer 6 0 or later e Mozilla Firefox 2 0 or later For Linux servers see the README TXT file for additional browser and support information For more information see the Configuring Arrays on HP Smart Array Controllers Reference Guide o
93. rver refer to the HP Registration website http register hp com Setup 34 Hardware options installation Introduction If more than one option is being installed read the installation instructions for all the hardware options and identify similar steps to streamline the installation process A WARNING To reduce the risk of personal injury from hot surfaces allow the drives and the internal system components fo cool before touching them ZA CAUTION To prevent damage to electrical components properly ground the server before beginning any installation procedure Improper grounding can cause electrostatic discharge Review Electrostatic Discharge on page 108 before installing hardware options into the server Secondary processor memory board option To install the component 1 Power down the server on page 25 Remove the processor memory drawer on page 27 Remove the processor memory drawer cover Hardware options installation 35 4 Remove the tray with the I O enabler board Z CAUTION When installing the tray with the secondary processor memory board be sure that all DIMM latches on the primary processor memory board are in the fully locked position Failure to do so results in damage to the primary processor memory board 5 Install the tray with the secondary processor memory board Install the optional processors Installing a processor option on page 37 Install the DIMMs Installing DI
94. ry to temperatures higher than 60 C 140 F e Do not disassemble crush puncture short external contacts or dispose of in fire or water The battery might explode Batteries battery packs and accumulators should not be disposed of together with the general household waste To forward them to recycling or proper disposal use the public collection system or return them to HP an authorized HP Partner or their agents For more information about battery replacement or proper disposal contact an authorized reseller or an authorized service provider Taiwan battery recycling notice The Taiwan EPA requires dry battery manufacturing or importing firms in accordance with Article 15 of the Waste Disposal Act to indicate the recovery marks on the batteries used in sales giveaway or promotion Contact a qualified Taiwanese recycler for proper battery disposal KAFEE Power cord statement for Japan MAL F RES ni BR K B VRE VN FS EIR FH MO RL CREE ADE EA Acoustics statement for Germany Ger uschemission Schalldruckpegel L lt 70 dB A Zuschauerpositionen bystander positions Normaler Betrieb normal operation Nach ISO 7779 1999 Typpr fung Regulatory compliance notices 105 Wireless devices You can install one or more integrated wireless devices In some environments the use of wireless devices might be restricted Such restrictions might apply on airplanes in hospitals near explosives or in other
95. s installation or it can be installed through the HP PSP ProLiant Support Packs on page 81 NOTE The current version of SmartStart provides the memory spare part numbers for the server To download the latest version see the HP website http www hp com support Integrated Management Log The IML records hundreds of events and stores them in an easy to view form The IML timestamps each event with 1 minute granularity You can view recorded events in the IML in several ways including the following e From within HP SIM HP Systems Insight Manager on page 77 e From within Survey Utility e From within operating system specific IML viewers o For NetWare IML Viewer o For Windows IML Viewer o For Linux IML Viewer Application e From within the iLO 3 user interface e From within HP Insight Diagnostics on page 79 Server software and configuration utilities 79 For more information see the Management CD in the HP Insight Foundation suite for ProLiant Array Diagnostic Utility The HP Array Diagnostics Utility is a web based application that creates a report of all HP storage controllers and disk drives This report provides vital information to assist in identifying faults or conditions that may require attention ADU can be accessed from the SmartStart CD SmartStart software on page 71 or downloaded from the HP website http www hp com Remote support and analysis tools HP Insight Remote Support software
96. s that have a support obligation with HP It also enables HP to deliver higher levels of proactive support in line with HP Mission Critical Services support agreements Download from the HP website http h20392 www2 hp com portal swdepot displayProductInfo do productNumber ISDVD Both HP Insight Remote Support solutions are available at no additional cost to customers with a valid warranty on HP technology an HP Care Pack Service or HP contractual support agreement For more information see the HP website http www hp com go insightremotesupport Keeping the system current Drivers The server includes new hardware that may not have driver support on all operating system installation media Server software and configuration utilities 80 If you are installing a SmartStartsupported operating system use the SmartStart software on page 7 1 and its Assisted Path feature to install the operating system and latest driver support NOTE If you are installing drivers from the SmartStart CD or the Software Maintenance CD refer to the SmartStart website hitp www hp com servers smartstart to be sure that you are using the latest version of SmartStart For more information refer to the documentation provided with the SmartStart CD If you do not use the SmartStart CD to install an operating system drivers for some of the new hardware are required These drivers as well as other option drivers ROM images and value add software
97. sources The HP ProLiant Servers Troubleshooting Guide provides procedures for resolving common problems and comprehensive courses of action for fault isolation and identification error message interpretation issue resolution and software maintenance on ProLiant servers and server blades This guide includes problem specific flowcharts to help you navigate complex troubleshooting processes To view the guide select a language English http www hp com support ProLiant TSG en French hitp www hp com support ProLiant_TSG_fr Italian http www hp com support ProLiant_TSG_it Spanish http 7 www hp com support ProLiant TSG sp German http www hp com support ProLiant TSG Dutch http www hp com support Proliant TSG nl Japanese http www hp com support Proliant TSG jp Pre diagnostic steps 2 3 4 WARNING To avoid potential problems ALWAYS read the warnings and cautionar p p g y information in the server documentation before removing replacing reseating or modifying system components 2 IMPORTANT This guide provides information for multiple servers Some information may not apply to the server you are troubleshooting Refer to the server documentation for information on procedures hardware options software tools and operating systems supported by the server Review the important safety information on page 83 Gather symptom information on page 85 Prepare the server for diagnosis on page 8
98. ssseecsseeecsseceesseeesseeeceeeeseseeeseeecesesessseeeseeessseseseseeeseesenseeeeseees 30 Rack planning BE EEN 30 OPONE a e 31 Space and airflow requirements cccccccsscecsssceesseecssececsseecsseeecsececseeeeseeeceseesseesessececsseceseeeesseeensaes 31 UE e EE 31 Power requirements ecceeeeeeeeeeceeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeess 32 Electrical grounding fe Me RE 32 A A 33 Identifying the contents of the server shipping carton nan nnnrnnnernnersneerneernnereneeeneernnereneeensennnenenenennennnenen 33 Installing hardware options EE A EES ESES NEES Eent En Enna 33 installing the server into ra A 33 Powering up and EE EE 34 Installing the operating E 34 Registering Ihe no eee 34 AN rara 35 Introduchon E EEEE EEE 35 Secondary processor memory board option 35 NEE 37 steiere 37 Memory configurations EE 43 Advanced ECC memeorg 43 Population order 43 A 44 Population EE 44 Memory bus Speedi ee 45 Single dual and quad rank DIMMS sccsescssrsersceseresetsersersensenscenscesaneennensacesencenscesaceneneensensacenens 46 MENN 46 Installing DIMMs on the primary processor memory boor 47 Installing DIMMs on the secondary processor memory boor 49 Hot plug rd ore gg 50 Redundant hot plug power supply e 51 Internal solid state drive expansion bay option 52 Expansion board options ccccccssssessscecesscessseecesececueeeseeeeseeecssececsseecss
99. st contain processors with the same part number IMPORTANT If installing a processor with a faster speed update the system ROM before installing the processor IMPORTANT When either optional I O expansion board is installed in a two processor configuration the second processor must be installed in socket 3 or 4 To install a processor see the server user guide To install the component 1 Update the system ROM Locate and download the latest ROM version from the HP website http www hp com support Follow the instructions on the website to update the system ROM 2 Power down the server on page 25 3 Remove the processor memory drawer on page 27 A CAUTION To prevent damage to the processor memory drawer cover be sure the handle of the processor memory drawer is fully open before removing the cover Hardware options installation 37 4 Remove the processor memory drawer cover 5 If not installed install the secondary processor memory board Secondary processor memory board option on page 35 CAUTION Failure to completely open the processor retaining latch prevents the processor from seating during installation leading to hardware damage 6 Open the processor retaining latch and the processor socket retaining bracket CAUTION The pins on the processor socket are very fragile Any damage to them may require replacing the system board Hardware options installation 38 7 Remove the p
100. ted correctly through the tray e Be sure each device is properly seated Avoid bending or flexing circuit boards when reseating components e Ifa device has latches be sure they are completely closed and locked e Check any interlock or interconnect LEDs that may indicate a component is not connected properly e If problems continue to occur remove and reinstall each device checking the connectors and sockets for bent pins or other damage Troubleshooting 86 Service notifications To view the latest service notifications refer to the HP website http www hp com go bizsupport Select the appropriate server model and then click the Troubleshoot a Problem link on the product page Troubleshooting flowcharts To effectively troubleshoot a problem HP recommends that you start with the first flowchart in this section Start diagnosis flowchart on page 87 and follow the appropriate diagnostic path If the other flowcharts do not provide a troubleshooting solution follow the diagnostic steps in General diagnosis flowchart on page 88 The General diagnosis flowchart is a generic troubleshooting process to be used when the problem is not server specific or is not easily categorized into the other flowcharts The available flowcharts include e Start diagnosis flowchart on page 87 e General diagnosis flowchart on page 88 e Server power on problems flowchart on page 90 e POST problems flowchart on page 93 e
101. termina a transportadora servigo postal a ser utilizado Para obter mais informag es sobre o programa de reparo feito pelo cliente da HP entre em contato com o fornecedor de servicos local Para o programa norte americano visite o site da HP http www hp com go selfrepair Technical support 116 HED SEREN EXA EERE AROS RIIIE A RR IS HERAT IS MORE BOE CSR MANDY EF MORI CSR AFHERTHIF EAT amp DEHP HPELIXHPIERA THIS AVLE H PETORAEEE eiis BERICIMLCUAREERF CABRIEL Y NH U Et e D BEBCBSENDADER Bl DLT LE REDEE ARRENDAR TO BEG EAT SRBRELVUAFRMESRICBRENET e EE REBCRBENEECI Sm COMMEMERCBEACT SET LC SELES BRAHPIK RARER en IC SRULIFORRIGHAEN SREY EANBORMBAICSU TIS A RA ERLE CEES REEF ERERIFSCEMTEERT HPRiRO MOMMIS REACBBACSLHVECA MORE Sta HPETIFHPER FREI EOLA BIET HADAS IE ABRAMS EC BERNT ADEN NTUET SRA REGIA MICA O TIE CREE REA IBC ETICA LESS Ete M RITO TI ENE REVE CLC EUR ERARIO ALIEN DUES FR RADER EE PROPER NBI LTL AREA RMHAMBECT EA ALE EMO CSR GE ERICA MA SHEI Ed D VE HOME 5 AAKKTENTUET MUA HPI ETF DDENHDMAEN HEMBRA GAFAS E RBA CMA EHPA LT HEEL MIA ER ET DBE BULROMARICMBBRt CBICANTC EEL AA AU HPA DEAR AWAR NET MEAD SEDMI I HAAS East EAT 5 ELESH LEX SHEBELEF EA AITES HP FEAS EA THES CSR ABE KUS AT RE MRA HE IS PY 10 ANE SEHR GRA BBE TT EE AEK AR Tate MRS UTM HP Ck HP ARS HERS AEA WARE RT CLEA CSR AREAS HP BEI AB AIK oe EET EIR A PASE CSR ABH
102. tgevoerd met een CSR onderdeel verzendt HP dat onderdeel rechtstreeks naar u zodat u het defecte onderdeel daarmee kunt vervangen Er zijn twee categorie n CSR onderdelen Verplicht Onderdelen waarvoor reparatie door de klant verplicht is Als u HP verzoekt deze onderdelen voor u te vervangen worden u voor deze service reiskosten en arbeidsloon in rekening gebracht Optioneel Onderdelen waarvoor reparatie door de klant optioneel is Ook deze onderdelen zijn ontworpen voor reparatie door de klant Als u echter HP verzoekt deze onderdelen voor u te vervangen kunnen daarvoor extra kosten in rekening worden gebracht afhankelijk van het type garantieservice voor het product OPMERKING Sommige HP onderdelen zijn niet ontwikkeld voor reparatie door de klant In verband met de garantievoorwaarden moet het onderdeel door een geautoriseerde Service Partner worden vervangen Deze onderdelen worden in de ge llustreerde onderdelencatalogus aangemerkt met Nee Afhankelijk van de leverbaarheid en de locatie worden CSR onderdelen verzonden voor levering op de eerstvolgende werkdag Levering op dezelfde dag of binnen vier vur kan tegen meerkosten worden aangeboden indien dit mogelijk is gezien de locatie Indien assistentie gewenst is belt u een HP Service Partner om via de telefoon technische ondersteuning te ontvangen HP vermeldt in de documentatie bij het vervangende CSR onderdeel of het defecte onderdeel aan HP moet worden geretourneerd Als het defe
103. th Driver is loaded When the operating system is functioning properly the system periodically resets the timer However when the operating system fails the timer expires and restarts the server ASR increases server availability by restarting the server within a specified time after a system hang or shutdown At the same time the HP SIM console notifies you by sending a message to a designated pager number that ASR has restarted the system You can disable ASR from the HP SIM console or through RBSU ROMPag utility The ROMPag utility enables you to upgrade the system firmware BIOS To upgrade the firmware insert a ROMPag USB Key into an available USB port and boot the system In addition to ROMPag Online Flash Components for Windows and Linux operating systems are available for updating the system firmware The ROMPaq utility checks the system and provides a choice if more than one exists of available firmware revisions For more information see the Download drivers and software page for the server To access the server specific page enter the following web address into the browser http www hp com support lt servername gt For example http www hp com support dl360g6 System Online ROM flash component utility The Online ROM Flash Component Utility enables system administrators to efficiently upgrade system or controller ROM images across a wide range of servers and array controllers This tool has the following featu
104. the device as well as additional operating instructions for the user FCC rating label The FCC rating label on the device shows the classification A or B of the equipment Class B devices have an FCC logo or ID on the label Class A devices do not have an FCC logo or ID on the label After you determine the class of the device refer to the corresponding statement Class A equipment This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at personal expense Class B equipment This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause ha
105. tion ccccccessccssscecssscessseeceeeecsececsseeeseeecssececsseeeesseesseeesesececsseeesetecssesensaes 83 Symptom information cccccccsecessssccssscecssececsseeceseeecssecesseeeesseeecsecesseeeesseeecsseeecssescseeecssesesseesseesensaes 85 Prepare the server for diagnosis nnee nnen onee eneersnereneeennernnersneennnersnereneeennennnenenvenneeenneneneenn 86 e EE E 86 IS IEA AAA lada 87 Troubleshooting flowcharts cccsccssteesseseseeesseceseeeseeeeecnaeenseeceecneeeeaeeeeeceeeeaeeceeeseceseseneectseeeaeeettesnteenaeeenes 87 Start diagnosis Howchort ttn ttatEStESttrStEarESr Eas trsteaEsreaserstna estts 87 General diagnosis Henwchort 88 Server power on problems flowchart cccccccsscccssecceseccssececssecessseeeseeecesececseesesseeecsecessseseseeessseeeess 90 POST problems Howwchont 93 OS boot problems Howchort 94 Server fault indications flowchart cccccccceeseeeseeeeseesseeeseeeneeceseceseeeeeeneeeeeeeeeceseeeeeeneeenaeesteeeneeenaeenses 96 POST error messages and beep codes PP PP P OOUP UO 0 0 PADA E PP bekenen asana 98 A ee einen amen omen eaten 99 FT SES 100 Regulatory compliance identification number 100 Federal Communications Commission OMGE eet 100 l v 100 EET E 100 Class BEGER 100 Declaration of conformity for products marked with the FCC logo United States only nnen 101 ater Tete pr 101 PP A 101 Canadian notice Avis Canadien cccccccccccssssceecessseeecessseeecessseeesccssaeeecesseeees
106. tion of Conformity 101 deployment software 74 diagnosing problems 83 diagnostic tools 74 76 79 diagnostics utility 79 DIMM slot locations 17 DIMMs 43 46 DIMMs installation 47 49 diskette image creation 74 disposal battery 103 104 drivers 80 DVD ROM drive 70 electrical grounding requirements 32 electrostatic discharge 35 108 environmental requirements 31 109 environmental specifications 109 Erase Utility 77 error messages 98 European Union notice 102 expansion boards 53 56 58 expansion boards non hotplug 54 expansion boards shipping 55 extending server from rack 25 Index 122 F fans 23 FBWC module 22 64 FCC rating label 100 features 7 Federal Communications Commission FCC notice 100 101 flowcharts 87 88 90 93 94 96 front panel buttons 8 front panel components 7 front panel LEDs 8 G general diagnosis flowchart 88 grounding methods 108 grounding requirements 32 H hard drive bays 7 18 hard drive LEDs 19 hard drives installing 50 hardware options 35 hardware options installation 33 35 health driver 76 help resources 111 HP Insight Diagnostics 79 HP Insight Remote Support software 80 HP NC524SFP Dual Port TOGbE Module 60 HP ProLiant Essentials Foundation Pack 34 77 HP ProLiant Essentials Rapid Deployment Pack 74 HP Systems Insight Manager overview 77 HP technical support 111 I O expansion board components 16 identification number 100 iLO 2 Integrated Lights Out
107. two 10G NIC connectors for server I O When the HP NC524SFP module is installed 1G NIC connectors I and 2 on the rear panel are unavailable 2 IMPORTANT When both an HP NC524SFP module and an optional HP NC522SFP Dual Port TOGbE Server Adapter are installed in the server only two expansion slots have Wake On LAN capability To install the component 1 2 3 4 5 Power down the server on page 25 Disconnect the network cables Extend the server from the rack on page 25 Remove the access panel on page 26 Remove the SPI board on page 28 Hardware options installation 60 Install the mini DIMM on the SPI board 6 Install the SPI board 7 remove the 10G NIC adapter blank Using a T 15 Torx screwdriver 8 Save the retaining screw Install the HP NC524SFP module on the SPI board 9 61 Hardware options installation 10 Secure the 10G NIC connectors to the chassis with the retaining screw EY 77 Oy V 12 Install the access panel on page 27 13 Slide the server back into the rack 14 Connect the network cables 15 Power up the server on page 25 Battery backed write cache module The HP BBWC protects against hard boot power controller and system board failures The server supports the following battery backed options e 256 MB cache module standard e 512 MB cache module optional Hardware options insta
108. tytnhyaa E R E R 111 Customer Self Repair 111 a MAA A EV 119 Component identification Front panel components Component identification 7 Front panel LEDs and buttons UID button and LED Health LED NIC 1 LED NIC 2 LED NIC 3 LED NIC 4 LED Power on Standby button and LED Blue Activated Blue flashing Server being managed remotely Off Deactivated Green Normal system on Amber flashing Internal system health degraded Red flashing Internal system health critical Off Normal system off Green Linked to network Green flashing Linked with activity on the network Off No network connection Green Linked to network Green flashing Linked with activity on the network Off No network connection Green Linked to network Green flashing Linked with activity on the network Off No network connection Green Linked to network Green flashing Linked with activity on the network Off No network connection Amber System has AC power and is in standby mode Green System has AC power and is powered on Off System has no AC power Component identification 8 Systems Insight Display The Systems Insight Display LEDs represent the server and component layout Oe ES O ers AMP POWER cry O STATUS rans CAP PS2 GE DE EE E OK E Get ers DIMMS 02 04 6 0
109. ugh the front door and expel warm air through the rear door Therefore the front and rear rack doors must be adequately ventilated to allow ambient room air to enter the cabinet and the rear door must be adequately ventilated to allow the warm air to escape from the cabinet Z CAUTION To prevent improper cooling and damage to the equipment do not block the ventilation openings When vertical space in the rack is not filled by a server or rack component the gaps between the components cause changes in airflow through the rack and across the servers Cover all gaps with blanking panels to maintain proper airflow A CAUTION Always use blanking panels to fill empty vertical spaces in the rack This arrangement ensures proper airflow Using a rack without blanking panels results in improper cooling that can lead to thermal damage The 9000 and 10000 Series Racks provide proper server cooling from flow through perforations in the front and rear doors that provide 64 percent open area for ventilation CAUTION When using a Compaq branded 7000 Series rack you must install the high 9 pag y 9 airflow rack door insert P N 327281 B21 42U or P N 157847 B21 22U to provide proper frontto back airflow and cooling A CAUTION If a third party rack is used observe the following additional requirements to ensure adequate airflow and to prevent damage to the equipment e Front and rear doors lf the 42U rack includes closing front and rear doors
110. ustomer Self Repair um Reparaturzeiten zu minimieren und hdhere Flexibilitat beim Austausch defekter Bauteile zu erm glichen Wenn HP oder ein HP Servicepartner bei der Diagnose feststellt dass das Produkt mithilfe eines CSR Teils repariert werden kann sendet Ihnen HP dieses Bauteil zum Austausch direkt zu CSR Teile werden in zwei Kategorien unterteilt Zwingend Teile f r die das Customer Self Repair Verfahren zwingend vorgegeben ist Wenn Sie den Austausch dieser Teile von HP vornehmen lassen werden Ihnen die Anfahrt und Arbeitskosten f r diesen Service berechnet Optional Teile f r die das Customer Self Repair Verfahren optional ist Diese Teile sind auch f r Customer Self Repair ausgelegt Wenn Sie jedoch den Austausch dieser Teile von HP vornehmen lassen m chten k nnen bei diesem Service je nach den f r Ihr Produkt vorgesehenen Garantiebedingungen zus tzliche Kosten anfallen Technical support 113 HINWEIS Einige Teile sind nicht f r Customer Self Repair ausgelegt Um den Garantieanspruch des Kunden zu erf llen muss das Teil von einem HP Servicepartner ersetzt werden Im illustrierten Teilekatalog sind diese Teile mit No bzw Nein gekennzeichnet CSR Teile werden abh ngig von der Verf gbarkeit und vom Lieferziel am folgenden Gesch ftstag geliefert F r bestimmte Standorte ist eine Lieferung am selben Tag oder innerhalb von vier Stunden gegen einen Aufpreis verf gbar Wenn Sie Hilfe ben tigen k
111. valid if powered with the correct CE Marked AC adapter provided by HP Compliance with these directives implies conformity to applicable harmonized European standards European Norms that are listed in the EU Declaration of Conformity issued by HP for this product or product family and available in English only either within the product documentation or at the following HP website http www hp eu certificates type the product number in the search field The compliance is indicated by one of the following conformity markings placed on the product For non telecommunications products and for EU harmonized telecommunications products such as Bluetooth within power class below 10mW CE For EU non harmonized telecommunications products If applicable a 4 digit notified body number is inserted between CE and CEO Please refer to the regulatory label provided on the product The point of contact for regulatory matters is Hewlett Packard GmbH Dept MS HQ TRE Herrenberger Strasse 140 71034 Boeblingen GERMANY Regulatory compliance notices 102 Disposal of waste equipment by users in private households in the European Union disposed of with your other household waste Instead it is your responsibility to dispose of your waste equipment by handing it over to a designated collection point for the recycling of EE waste electrical and electronic equipment The separate collection and recycling of your waste equipment at th
112. wer memory bus speed Hardware options installation 45 NOTE There may be more than one memory bus speed menu option Single dual and quad rank DIMMs To understand and configure memory protection modes properly an understanding of single dual and quad rank DIMMs is helpful Some DIMM configuration requirements are based on these classifications A single rank DIMM has one set of memory chips that is accessed while writing to or reading from the memory A dual rank DIMM is similar to having two single rank DIMMs on the same module with only one rank accessible at a time A quad rank DIMM is effectively two dual rank DIMMs on the same module Only one rank is accessible at a time The server memory control subsystem selects the proper rank within the DIMM when writing to or reading from the DIMM Dual and quad rank DIMMs provide the greatest capacity with the existing memory technology For example if current DRAM technology supports 2 GB single rank DIMMs a dual rank DIMM would be 4 GB and a quad rank DIMM would be 8 GB DIMM identification To determine DIMM characteristics use the label attached to the DIMM and the following illustration and table HP 8GB 2Rx8 PC3L 10600R 9 08 COCO Denon i Cn E Rank IR Single rank 2R Dual rank AR Quad rank 3 Data width x4 Abit x8 8 bit 4 Voltage rating L Low voltage 1 35v Blank or omitted Standard Hardware
113. wing examples NOTE If the boot drive is not empty or has been written to in the past ORCA does not automatically configure the array You must run ORCA to configure the array settings Drives installed RAID level 3 4 5 or 6 3 4 5 or 6 RAID 5 Server software and configuration utilities 72 Drives installed RAID level we eo fe To change any ORCA default settings and override the auto configuration process press the F8 key when prompted By default the auto configuration process configures the system for the English language To change any default settings in the auto configuration process such as the settings for language operating system and primary boot controller execute RBSU by pressing the F9 key when prompted After the settings are selected exit RBSU and allow the server to reboot automatically For more information on RBSU see the HP ROM Based Setup Utility User Guide on the Documentation CD or the HP website http www hp com support smartstart documentation Boot options Near the end of the boot process the boot options screen is displayed This screen is visible for several seconds before the system attempts to boot from a supported boot device During this time you can do the following e Access RBSU by pressing the F9 key e Access the System Maintenance Menu which enables you to launch ROM based Diagnostics or Inspect by pressing the F10 key e _ Force a PXE Network boot by pressing the F1
114. wo people are needed to safely unload the rack from the pallet An empty 42U rack can weigh as much as 115 kg 253 lb can stand more than 2 1 m 7 ft tall and may become unstable when being moved on its casters Never stand in front of the rack when it is rolling down the ramp from the pallet Always handle the rack from both sides Identifying the contents of the server shipping carton Unpack the server shipping carton and locate the materials and documentation necessary for installing the server All the rack mounting hardware necessary for installing the server into the rack is included with the rack or the server The contents of the server shipping carton include e Server e Power cord e Hardware documentation Documentation CD and software products e Rack mounting hardware In addition to the supplied items you may need e Operating system or application software e Hardware options Installing hardware options Install any hardware options before initializing the server For options installation information refer to the option documentation For server specific information refer to Hardware options installation on page 35 Installing the server into the rack Refer to the installation instructions that ship with the rack kit to install the server into the rack Setup 33 Powering up and configuring the server To power up the server press the Power On Standby button While the server boots RBSU an
115. y Notifications firmware from the y HP website 5 6 Isolate and Isolate what has changed Verify it minimize the was installed correctly Restore Does memory server to last known working state condition still configuration or original shipped configuration exist Troubleshoot or replace condition down to minimal condition basic server spare parts still exist configuration still exist 7 Does Break server Does 6 Add one part at a time back to Does configuration to isolate faulty condition still Does a component exist condition still 1 exist Record action taken 8 Record symptom amp Ensure the following information is 9 error information on available Call HP Service repair tag if sending e Survey configuration snapshots Provider back a failed part OS event log file e Full crash dump Server power on problems flowchart Symptoms The server does not power on The system power LED is off or amber Troubleshooting 90 e The external health LED is red or amber e The internal health LED is red or amber NOTE For the location of server LEDs and information on their statuses refer to the server documentation Possible causes e Improperly seated or faulty power supply e Loose or faulty power cord e Power source problem e _ Power on circuit problem e Improperly seated component or interlock problem Faulty int
116. y into the system board do T Install the SPI board Install the access panel on page 27 10 Slide the server back into the rack 11 Power up the server on page 25 Enabling the Trusted Platform Module When prompted during the start up sequence access RBSU by pressing the F9 key From the Main Menu select Server Security From the Server Security Menu select Trusted Platform Module From the Trusted Platform Module Menu select TPM Functionality Select Enable and then press the Enter key to modify the TPM Functionality setting Press the Esc key to exit the current menu or press the F10 key to exit RBSU aS eS eS PS Reboot the server Hardware options installation 68 8 Enable the TPM in the OS For OS specific instructions see the OS documentation Z CAUTION When a TPM is installed and enabled on the server data access is locked if you fail to follow the proper procedures for updating the system or option firmware replacing the system board replacing a hard drive or modifying OS application TPM settings For more information on firmware updates and hardware procedures see the HP Trusted Platform Module Best Practices White Paper on the HP website http www hp com support For more information on adjusting TPM usage in BitlockerTM see the Microsoft website http technet microsoft com en us windowsvista aa905065 aspx Hardware options installation 69 Cabling TA al Ld e
117. y modules must be installed only in memory sockets 2 5 8 and 11 while following the population order for those memory sockets Processor memory socket Rank SR DR QR SR DR SR DR QR SR DR support per memory socket l E K G Population order Processor memory channel Processor memory socket Rank SR DR SR DR QR SR DR SR DR SR DR QR SR DR support per memory socket J F D L H Population order Processor memory channel Population rules When installing memory modules observe the following population rules Use only HP memory modules listed in the DL585 QuickSpecs at the HP website www hp com servers proliant Advanced ECC is not available if x4 and x8 memory modules are mixed in channels A and B C and D or both but standard ECC is still available Advanced ECC is available if x4 and x8 memory modules are mixed in memory channels A and C B and D or both Population guidelines While adhering to the memory population rules performance can be improved by following the guidelines below Memory modules may be installed one at a time per processor but installing two at a time per processor provides for additional performance and installing four at a time per processor provides for better performance Hardware options installation 44 e For optimal performance install equal amounts of memory for both processors e For best performance install all memory modules of the same speed on the
118. zione da parte del cliente Per rispettare la garanzia HP richiede che queste parti siano sostituite da un centro di assistenza autorizzato Tali parti sono identificate da un No nel Catalogo illustrato dei componenti In base alla disponibilit e alla localit geografica le parti CSR vengono spedite con consegna entro il giorno lavorativo seguente La consegna nel giorno stesso o entro quattro ore offerta con un supplemento di costo solo in alcune zone In caso di necessit si pu richiedere l assistenza telefonica di un addetto del centro di supporto tecnico HP Nel materiale fornito con una parte di ricambio CSR HP specifica se il cliente deve restituire dei componenti Qualora sia richiesta la resa ad HP del componente difettoso lo si deve spedire ad HP entro un determinato periodo di tempo generalmente cinque 5 giorni lavorativi Il componente difettoso deve essere restituito con la documentazione associata nell imballo di spedizione fornito La mancata restituzione del componente pud comportare la fatturazione del ricambio da parte di HP Nel caso di riparazione da parte del cliente HP sostiene tutte le spese di spedizione e resa e sceglie il corriere vettore da utilizzare Per ulteriori informazioni sul programma CSR di HP contattare il centro di assistenza di zona Per il programma in Nord America fare riferimento al sito Web HP http www hp com go selfrepair Customer Self Repair HP Produkte enthalten viele CSR Teile C

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