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        TENDER FOR PURCHASE OF UPS
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1.                       only  by reason of any breach of the terms of the RFP dated      by  vendor  We hereby agree that the decision of the SIDBI regarding breach of the terms of  the RFP shall be final  conclusive and binding    WE do hereby guarantee and undertake to pay forthwith on demand to SIDBI a sum not  exceeding      I    Rupees      eee eee eee eee ee eee ee eee    only   amount of the  Guarantee in words and figures  and we undertake to pay you upon your first written  demand declaring the Vendor to be in default under the RFP and without cavil or  argument  any sum or sums within the limit of           Rupees  ly hehe REET SERERE ENEE PKN only   Amount of guarantee  as aforesaid  without your  needing to prove or to show grounds or reasons for your demand or the sum specified  therein     Our obligation to make payment under this Guarantee shall be a primary  independent  and absolute obligation and we shall not be entitled to delay or withhold payment for any  reason  Our obligations hereunder shall not be affected by any act  omission  matter or  thing which but for this provision might operate to release or otherwise exonerate us from  our obligations hereunder in whole or in part  including and whether or not known to us or  you    1  Any time or waiver granted to the vendor     2  The taking  variation  compromise  renewal or release of or refusal or neglect to  perfect or enforce any rights  remedies or securities against the vendor     3  Any Variation of 
2.         Page 35 of 51    Request for Proposal for Purchase of UPS System Y SIDBI                           S N Minimum Specifications Bidders Deviation  Response   i    Normal operation  gt  96  at 40     100  load   ii    Battery operation  gt  96  at 40  to  100  load          k   Output Power Factor Rating   should be 0 5 leading to 0 5 lagging  without any derating      Battery Protection  The inverter  should be provided with monitoring  and control circuits to limit the level  of discharge on the battery system   4   Charging   a   The battery charging should keep  the DC bus float voltage at    1  of                            tolerance  b   The battery charging circuit should  contain a temperature    compensation circuit  which will  regulate the battery charging to  optimize battery life    c    The battery charging circuit should  remain active when in Static  Bypass and in Normal Operation   5   Batteries   a    The UPS battery should support an  optional battery plant of modular  construction made up of user  replaceable  hot swappable  fused   battery modules  Each battery  module should be monitored for  voltage and temperature for use by  the UPS battery diagnostic  Battery  charging current should be  temperature compensated    b   The battery jars housed within each  removable battery module should  be of the Valve Regulated Lead  Acid  VRLA  type    c   The UPS should incorporate a  battery management system to  continuously monitor the health of  each remo
3.    SIDBI    Small Industries Development Bank of India    Request for Proposal  RfP   For  Purchase of UPS System    Tender No    400 2012 862 BYO ISD dated February 29  2012    Small Industries Development Bank of India  Information Services Department  3rd Floor  MSME Development Center  Plot No C 11     G    Block  Bandra Kurla Complex  Bandra  E    Mumbai   400 051  Website  www sidbi in    Price of the document  500            This document is the property of Small Industries Development Bank of India  SIDBI   It may not be  copied  distributed or recorded on any medium  electronic or otherwise  without SIDBI   s written  permission  Use of contents given in this document  even by the authorised personnel agencies for  any other purpose other than the purpose specified herein  is strictly prohibited as it shall amount to  copyright violation and thus shall be punishable under the Indian law                          Request for Proposal for Purchase of UPS System   SIDBI       1  Introduction and Disclaimers  1 1  Purpose of RfP    The purpose of RfP is to shortlist vendors for supply  installation and support of Modular  UPS with hot swappable power modules  hot swappable batteries and Power Distribution  Units  PDUs  at Datacenter Mumbai  SIDBI intends to procure only modular UPS as the  system needs to be installed in the datacenter along with existing server network racks   Further  there is space constraint  Details of the UPS under procurement are given in the  subs
4.   This Guarantee will be returned to the  Bank when the purpose of the guarantee has been fulfilled or at its expiry  which ever  is earlier   We  Bank  Bank Name and Details  lastly undertake not to revoke this guarantee  during its currency except with the previous consent of the Corporation in writing           In witness where of We    sesse have set and subscribed our hand and seal this   ETE day of anssen 2011   SIGNED  SEALED AND DELIVERED    BY   AT   IN THE PRESENCE OF WITNESS   1  Name noii  Signature     Designation                    2  Name noii   Signature     Designation           0 006    kkkkkkkkkkkkk       Page 51 of 51    
5.   installation and commissioning of modular UPS along with hot  swappable batteries and PDUs complying with the technical specifications given  in Annexure  Illl  along with accessories and necessary documentation at  Mumbai Office     2 3 2 Providing service and onsite support during warranty period and post warranty  period as per Bank   s requirement without any extra cost to the bank  The support  should be directly from the UPS manufacturer     2 3 3 Supply of additional power modules  batteries and PDUs as and when required  to cater to increase in load at datacenter as per contracted rate     2 3 4 Warranty  Support and AMC  2 3 4 1  Warranty and support  The Warranty shall be     2 3 4 1 1 On site  comprehensive and BACK TO BACK from OEM for a period  of one year from the date of acceptance or 15 months from date of  delivery     2 3 4 1 2  Replacement of failed hardware within 24 hours   2 3 4 1 3  Software updates and upgrades at no cost to Bank  2 3 4 1 4  Comprehensive on site support from OEM    2 3 4 2  AMC    2 3 4 2 1 On site  comprehensive and BACK TO BACK AMC from OEM for a  period of 5 years after the expiry of warranty     2 3 4 2 2  Replacement of failed components within 24hours  2 3 4 2 3  Software updates and upgrades at no cost to Bank  2 3 4 2 4  Comprehensive on site support from OEM     2 3 4 3  Detailed scope of work under warranty and AMC given in subsequent  chapters    2 3 5  Training    The OEM shall impart the training to the banks officials 
6.  3  It the vendor has not worked out the total bid price or the total bid price  does not correspond to the unit price quoted either in words or figures   the unit price quoted in words shall be taken as correct     3 16 5 4  Bank may waive off any minor infirmity or nonconformity or irregularity in  a bid  which does not constitute a material deviation  provided such a  waiving  does not prejudice or effect the relative ranking of any bidder    3 17  No Commitment to Accept Lowest or Any Offer    3 17 1  The Bank reserves its right to reject any or all the offers without assigning any  reason thereof whatsoever     3 17 2  The Bank will not be obliged to meet and have discussions with any bidder  and  or to entertain any representations in this regard     3 17 3  The bids received and accepted will be evaluated by the Bank to ascertain the  best and lowest bid in the interest of the Bank  However  the Bank does not  bind itself to accept the lowest or any Bid and reserves the right to reject any or  all bids at any point of time prior to the order without assigning any reasons  whatsoever  The bank reserves the right to re tender     3 18  Conditional Bids    Conditional bids shall not be accepted on any ground and shall be rejected straightway  If  any clarification is required  the same should be obtained before submission of bids     3 19  Contacting the Bank    3 19 1  Bidder shall NOT contact the Bank on any matter relating to its Bid  from the  time of opening of Bid t
7.  Code of that branch   DRIER A ARK RK KK       Page 46 of 51       Request for Proposal for Purchase of UPS System Y SIDBI       Annexure  VIII    EMD   Performance Security Form   Sample Format   TO BE EXECUTED ON A NON JUDICIAL STAMPED PAPER     To  SMALL INDUSTRIES DEVELOPMENT BANK OF INDIA   WHEREAS oreiiur iraniane inna r NEENA  Name of Vendor   hereinafter  called the    the Vendor     has undertaken  in pursuance of Request for Proposal  RFP  No   aiei iavaret ia Dated  irise riasirs 20r TO SUPDIY aitriai ea oae   Description of Products and Services   Herein after called the    the RFP     to you    AND WHEREAS  it has been stipulated by you in the said RFP that the Vendor shall  furnish you with a Bank Guarantee from a commercial Bank for the sum specified therein   as security for compliance with the Vendor s performance obligations in accordance with  the RFP     AND WHEREAS we                  Bank having its registered office at       and inter alia a  branch office situate at         have agreed to give a performance guarantee in lieu of  EMD of              Rupees                    only  on behalf of the Vendor     We wwennnsenenennen nee Bank further undertake not to revoke and make ineffective the  guarantee during it   s currency except with the previous consent of the buyer in writing   We        Bank do hereby unconditionally and irrevocably undertake to pay to SIDBI  without any demur or protest  merely on demand from SIDBI  an amount not exceeding  Rs  
8.  Pre qualification  Minimum Eligibility Criteria     Annexure   Il   5 3  Technical Bid Format     Annexure   Ill   5 4  Commercial Bid Format   Annexure     IV   5 5  Manufacturer   s Authorisation Form   Annexure     V   5 6  Undertaking of Authenticity   Annexure     VI   5 7  Bank Mandate Form     Annexure  VII  5 8  EMD   Performance Security Form     Annexure  VIII  5 9  Installation cum acceptance Certificate   Annexure     IX     5 10  Format of Performance Bank Guarantee     Annexure     X     Fkk k k k k KERR kk k k k ERE          Page 28 of 51          Request for Proposal for Purchase of UPS System Y SIDBI       Annexure        Bid Forwarding Letter   To be submitted on Vendor   s letter head     Date   The General Manager  Systems   Small Industries Development Bank of India   3rd Floor  MSME Development Centre   Plot No  C 11  G Block  Bandra Kurla Complex  BKC   Bandra  E   Mumbai   400 051    Dear Sir    Purchase of UPS System  We  the undersigned  offer to submit our bid in response and accordance with your  tender No  400 2012 862 BYO ISD dated February 29  2012  Having examined the  tender document including all annexures carefully  we are hereby submitting our proposal  along with all the requisite EMD and other documents as desired by the Bank     Further  we agree to abide by all the terms and conditions as mentioned herein the tender  document  We agree to abide by this offer till 6 months from the date of last day for  submission of offer  Bid   If our
9.  The  Downtime  is the time between the Time of Report by the Bank and Time of  Restoration resolution within the contracted hours   Failure  is the condition that  renders the bank unable to perform any of the defined functions on the UPS  System   Restoration  is the condition when the selected bidder demonstrates that  the UPS System is in working order and the Bank acknowledges the same     The Downtime calculated shall not include any     4 14 8 1 Failure due to bank  Power etc            Page 22 of 51             Request for Proposal for Purchase of UPS System   SIDBI       4 14 8 2 Preventive maintenance activity and  4 14 8 3 Force Majeure     However bidder shall inform the Bank 7 days in advance before doing preventive  maintenance or pre planned activity     4 14 9  The percentage uptime is calculated on monthly basis     4 14 10  If the bidder fails to maintain guaranteed uptime of 99 95  for all the ordered  locations  the Bank shall impose penalty as mentioned below on slab    4 14 11  Vendor s hardware engineer will report at SIDBI offices within    TWO HOURS    for   Call to Reponse  of reporting of breakdown through telephone  email   portal or  Fax or courier at the vendor   s office as per call logging and escalation matrix   Vendor shall resolve the issue within    FOUR HOURS     Call to Resolution  of its  reporting    4 14 12  Call will be deemed as call closure if a hardware or part thereof of similar or  higher configuration is provided within the Call
10.  The bid prepared by the Bidders as well as all correspondence and documents relating to  the Bid exchanged by the Bidder and the Bank and supporting documents and printed  literature shall be written in English     3 4  Documents Comprising the Bid    The bid shall consist of Pre qualification  minimum eligibility criteria  Technical bid and  Commercial bid     3 4 1 Documents comprising the Pre qualifications cum Technical Bid should  be     3 4 1 1  Bid Forwarding Letter as per Annexure     I     3 4 1 2  Documentary evidence establishing that the Bidder is eligible to Bid and is  qualified to perform the contract i e   Pre Qualification Criteria   minimum  eligibility criteria as per Annexure     II     3 4 1 3  Technical Bid as per Annexure   III     3 4 1 4  Masked Price Bid without indicating the price as per Annexure    IV should  be submitted           Page 8 of 51             Request for Proposal for Purchase of UPS System   SIDBI       3 4 1 5  MAF as per Annexure     V    3 4 1 6  Undertaking of authenticity   Annexure     VI   3 4 1 7  Bank Mandate Form     Annexure  X    3 4 1 8  DD Pay Order of  500   towards cost of tender form   3 4 1 9  DD  Pay Order   BG as per Annexure  VIII for  80 000   towards EMD     3 4 1 10 Data sheets printed literature of all the network hardware items being  quoted     3 4 2 Documents comprising the Commercial Bid should be   3 4 2 1  Commercial bid as per Annexure    IV   3 5  Signing  Sealing and Marking of Bids    3 5 1 The Bid
11.  at the time  on the date and at the place specified  in the tender document  The bidders    representatives who are present shall  sign a document evidencing their attendance           Page 12 of 51             Request for Proposal for Purchase of UPS System MAD       3 15 2     3 15 3     3 15 4     If any of the bidders or all bidders who have submitted the tender and are not  present during the specified date and time of opening it will be deemed that  such bidder is not interested to participate in the opening of the Bid s and the  bank at its discretion will proceed further with opening of the technical bids in  their absence     The Bidder name and presence or absence of requisite EMD  RfP cost  if any   and such other details as the Bank  at its discretion may consider appropriate  will be announced at the time of technical bid opening  No bid shall be rejected  at the time of bid opening  except for late bids which shall be returned  unopened to the Bidder     Bids that are not opened at Bid opening shall not be considered for further  evaluation  irrespective of the circumstances  Withdrawn bids will be returned  unopened to the Bidders     3 16  Evaluation Methodology    3 16 1     Clarification of bids    3 16 1 1  During evaluation of Bids  the Bank  at its discretion  may ask the Bidders    for clarifications of their Bids  The request for clarification and the  response shall be in writing  Fax e Mail   and no change in the price of  substance of the Bid shall 
12.  be specified in the Contract  shall  be arranged by the Supplier    4 12 4  Should any loss or damage occur  the Bidder shall  4 12 4 1  Initiate and pursue claim till settlement  and    4 12 4 2  Promptly make arrangements for replacement of any damaged item s  irrespective of settlement of claim by the underwriters     4 13  Inspections and tests    4 13 1  Inspection and Quality Control tests before evaluation  prior to shipment of Goods  and at the time of final acceptance are as follows     4 13 1 1  Inspection Pre shipment Acceptance Testing of Goods as per quality control  formats including functional testing  burn in tests and mains fluctuation test  at full load  facilities etc   as per the standards   specifications may be done  at factory site of the Supplier before dispatch of goods  by the Bank   Bank   s  Consultants  Testing Agency  The supplier should intimate the Bank before  dispatch of goods to various locations  offices for conduct of pre shipment  testing  Successful conduct and conclusion of pre dispatch inspection shall  be the sole responsibility of the Supplier     4 13 1 2  Provided that the Bank may  at its sole discretion  waive inspection of goods  having regard to the value of the order and or the nature of the goods and or  any other such basis as may be decided at the sole discretion of the Bank  meriting waiver of such inspection of goods           Page 21 of 51             Request for Proposal for Purchase of UPS System   SIDBI       4 13 1 
13.  from the  date of submission of bids i e   till June 18  2012   9  Date of Opening of Pre March 20  2012 at 4 30 pm  qualification Criteria  Minimum  Eligibility Criteria    Technical  bid  10  Date of Opening of CommercialTo be announced at a later date after the technical  bid evaluation is completed  Only technically short  listed bidders shall be notified in writing or through  mail   11 Menue for pre bid meeting  amp SIDBI  MSME Development Center  Opening of bids  3  Floor  Information Services Department   Plot No C 11  G Block  Bandra Kurla Complex   Bandra E   Mumbai   400 051  12  Contact Details  Name Designation Phone Fax E mail  C R Prasad   AGM  Systems    67531238 crorasad sidbi in  Asish Topdar   DGM Systems    67531244   67531236 jatopdar sidbi in  RK Sharma   GM Systems    67531228 rksharma sidbi in                kkkkkkkkkkkkkkkkkk          Page 7 of 51             Request for Proposal for Purchase of UPS System   SIDBI       3  Instruction to Bidders    The Bidders are expected to examine all instructions  forms  terms and specifications in  the bidding documents  Failure to furnish all information required by the bidding  documents may result in the rejection of its bid and will be at the bidder s own risk     3 1  Clarification of Bids    3 1 1  The bidder or its official representative is invited to attend pre bid meeting to be  held on March 09  2012 at 11 30 hours at the venue mentioned in Section 2 6   11   It would be the responsibility of the Bidd
14.  offer is accepted  we undertake to provide Service support  for the hardware supplied as per the above referred RFP  during warranty of 1 year as  well as AMC period of 5 years if contracted     We have also noted that SIDBI reserves the right to consider  reject any or all bids  without assigning any reason thereof     We understand that the Bank is not bound to accept any proposal it receives     We remain     Yours sincerely     Date Signature of Authorised Signatory      Place Name of the Authorised Signatory      Designation      Phone  amp  E mail     Name of the Organisation        Seal           Page 29 of 51    Request for Proposal for Purchase of UPS System    MSDE       Annexure  ll    Pre Qualification   Minimum Eligibility Criteria                                                                                                                                     S N  Minimum Eligibility Criteria Bidder   s response  A General and Financial  1 Name of the bidder company  2   Year of establishment  3   Type of Company   Government PSU Pub  Ltd   Pvt  Ltd   partnership   proprietary   4   Registration No  and date of registration   Registration Certificate to be enclosed  5   Address of Registered Office with contact numbers   phone  fax mail   6   Address of Local Office at Mumbai with contact  numbers  phone  fax mail   7   PAN No   a   Copy of same enclosed  Yes No   8   Sales Tax   VAT   Service tax registration  certificate  a   Copy of certificate enclosed   Y
15.  refunded  immediately upon happening of any the following events     3 7 7 1  The end of the bid validity period  including extended period  if any    OR  3 7 7 2  Receipt of the signed contract from the selected Bidder     3 7 8  Successful Bidder will be refunded the EMD amount   BG only after acceptance  of the hardware by SIDBI and submission of performance guarantee by the  bidder     3 7 9 In case the acceptance of h w is delayed due any reasons beyond the bank   s  purview  successful bidder shall have the BG validity extended for a period of  three months till the hardware is accepted by the bank     3 7 10  The bid security may be forfeited   3 7 10 1 If a Bidder withdraws its bids during the period of bid validity     3 7 10 2 If a Bidder makes any statement or encloses any form which turns out to  be false  incorrect at any time prior to signing of the contract     3 7 10 3  In case of successful Bidder  if the Bidder fails to sign the contract or fails  to furnish performance guarantee     3 8  Delivery and Installation Schedule    3 8 1  The Bidder should deliver the goods within TEN WEEKS FROM THE DATE OF  PURCHASE ORDER     3 8 2 Delivery of the Goods shall be made by the Supplier in accordance with the  terms of the Purchase Contract  The bidder should take responsibility of the  Goods till it reaches the delivery destination as informed by Bank  transport to  such place of destination in India  including insurance and storage  as shall be  specified in the C
16.  shall be typed or written in indelible ink and shall be signed by the  Bidder or a person or persons duly authorised to bind the Bidder to the Contract   The Bidder shall seal the bids in non window envelopes containing the  documents as under     3 5 1 1  1  Envelope  Superscribing    Tender No 400 2012 862  BYO ISD     Pre   qualification   Technical Bid         a  DD  Pay order   BG towards EMD    b  DD  Pay order towards tender cost    c  Bid Forwarding Letter    d  Pre qualification  Minimum Eligibility Criteria Form   e  Technical Bid    f  Manufacturer s Authorisation Form  MAF     g  Masked  blank  Commercial Bid   h  Bank Mandate Form    Note     Under no circumstances the Commercial Bid should be kept in Technical Bid  Covers  The placement of Commercial Bid in Pre qualification   Technical Bid  covers will make bid liable for rejection     3 5 1 2 2nd Envelope  Superscribing    Tender No 400 2012 862 BYO ISD      Commercial Bid         a  Commercial bid    3 5 2 0n the cover of each envelop name and address of bidder along with contact  number should be clearly indicated     3 5 3  The envelope s  shall be addressed to the Bank at the address given below     The General Manager  Systems    Small Industries Development Bank of India  MSME Development Center  3rd Floor   Information Services Department  ISD     Plot No C 11   G  Block   Bandra Kurla Complex  Bandra  East   Mumbai 400 051    3 5 4  If the envelop s  are not sealed and marked as indicated above  the B
17.  should utilize a 42U rack   mounted N 1 redundant  scalable  array architecture    3   Each UPS modules should contain  a full rated input rectifier   boost  converter  hereafter referred to as  Input Converter   full rated output  inverter and battery charging  circuit    4   The system should comprise of a                                                                                                 Page 32 of 51    Request for Proposal for Purchase of UPS System Y SIDBI                S N Minimum Specifications Bidders Deviation  Response          user replaceable continuous duty  bypass static switch module    5   The system should comprise of a  user replaceable hot swappable  battery modules  which can be  swapped without switching of the  UPS modules when required    6   The system should comprise of  redundant main controller modules   redundant logic power supplies   which can be swapped without  switching off any UPS modules  when required    7   The UPS should be provided with  an output distribution system to  distribute quality uninterrupted  power for mission critical  data  centre load  This distribution  system should be installed outside  the UPS modules along with input   output  amp  manual bypass switches  in a metal enclosure which is in a  rack form factor  Output distribution  should happen through 3phase  amp   neutral bus duct    8   The UPS units  amp  the batteries  should be scalable  from  100KVA 90KW to 150KVA 135KW   without shutting down the 
18.  the hardware and software against defects arising out  of faulty design  materials and media workmanship of the hardware and software   The bidder will provide support for hardware and pre installed software  components including operating system during the warranty period  Defective  hardware shall be replaced by the vendor at his own cost  including the cost of  transport     The Bidder warrants that the Goods supplied under the Contract are new  unused   of the most recent or current models and incorporate all recent improvements in  design and materials unless provided otherwise in the Contract     The Bidder further warrants that all the Goods supplied under this Contract shall  have no defect arising from design  materials or workmanship  except when the  design and or material is required by the Bank   s Specifications  or from any act or  omission of the Bidder  that may develop under normal use of the supplied Goods  in the conditions prevailing at the final destination     The warranty should cover all parts including updates  upgrades of software   maintenance or support for its proper operation  performance and output as  specified in the tender technical specifications for a period of 36 months from the  Date of acceptance by the Bank at no cost to Bank     The bidder shall guarantee an uptime of 99 95  for all the locations where the  equipments are commissioned  during warranty and also during AMC  if  contracted  which shall be calculated on monthly basis    
19.  the performance of  the Contract  Disclosure to any such employed person shall be made in confidence  and shall extend only as far as may be necessary for purposes of such  performance     4 2 2 The Supplier will treat as confidential all data and information about the Bank   obtained in the execution of his responsibilities  in strict confidence and will not  reveal such information to any other party without the prior written approval of the  Bank     4 3  Subcontracts    4 3 1 The Supplier shall not assign to others  in whole or in part  its obligations to perform  under the contract  except with the Bank   s prior written consent     4 3 2 The Supplier shall notify and obtain concurrence from the Bank in writing of all  subcontracts   Franchisees awarded under the Contract  if not already specified in  the quotation  Such notification  in the original quotation or later  shall not relieve  the Supplier from any liability or obligation under the Contract     4 4  Price    4 4 1 Prices quoted by the bidders should include all local taxes  VAT  duties  levies   transportation costs  warranty  insurance costs etc   till the bid validity period     4 4 2 Once a contract price is arrived at  the same must remain firm and must not be  subject to escalation during the performance of the contract due to fluctuation in             Request for Proposal for Purchase of UPS System   SIDBI       foreign currency  change in the duty tax structure  changes in costs related to the  mater
20.  to Resolution    4 14 13  The performance would be measured as under on monthly basis      Total contracted minutes in a month     downtime  Minutes within contracted minutes in a month   Performance                        2 222 nnn nnn nnn nnn X 100  Total contracted minutes in a month    4 14 14  Penalty for shortfall in Performance Compliance Level  Amount of penalty to be  calculated on monthly basis for the shortfall in performance compliance level is  as under     Shortfall in Penalty  Performance    of the contract value of the equipment   ree ee     lt   1  1      lt  1  i O   gt 1  and  lt   3  3   gt 3  and  lt   5  5    gt 5  and  lt  6           gt 5  and  lt  6  ee  lt  O   gt 6  and  lt  8  8   gt 8  and  lt  10  10    4 14 15  The amount of penalty may be claimed  adjusted while releasing the  Performance Bank Guarantee or the warranty period for the hardware will be  extended accordingly           4 14 16  During the Warranty period  the Bidder will have to undertake system  maintenance and replacement or repair of defective parts or systems     4 14 17  The Bank shall promptly notify the Bidder in writing   e mail   fax of any claims  arising under this warranty  Upon receipt of such notice the Bidder shall  as  mentioned below  repair or replace the defective goods or parts thereof  without  any cost to the Bank     4 14 18  In case equipment is taken away for repairs  the vendor shall provide similar  standby equipment so that the equipments can be put to 
21. 3  In the event of the hardware and software failing to pass the acceptance    4 13 2     4 13 3     4 13 4     test  as per the specifications given  a period not exceeding two weeks will  be given to rectify the defects and clear the acceptance test  failing which   the Bank reserves the right to cancel the Purchase Order     Nothing stated herein above shall in any way release the Supplier from any  warranty or other obligations under this Contract     The Supplier shall provide complete and legal documentation of Systems  all  subsystems  operating systems  system software and the other software  The  Supplier shall also provide licensed software for all software products  whether  developed by it or acquired from others  The Supplier shall also indemnify the  Bank against any levies penalties on account of any default in this regard     On successful completion of acceptability test  receipt of deliverables  etc   and  after the Bank is satisfied with the working on the system  the acceptance  certificate will be signed by the  Testing Agency and the representative of the  Bank     4 14  Warranty    4 14 1     4 14 2     4 14 3     4 14 4     4 14 5     4 14 6     4 14 7     4 14 8     The warranty of entire equipments   hardware  including OS   amp  software deployed  for this project shall be onsite  comprehensive  back to back from OEM for a  period of 1 year  12months  from the date of acceptance or 15 months from the  date of delivery     The bidder will warrant all
22. Deviation  Response          15   Make and Model Quoted  a   Make of UPS Quoted                                                       b    Model No   c   Technical Specification sheets of  UPS attached   Date Signature of Authorised Signatory      Place Name of the Authorised Signatory      Designation      Phone  amp  E mail     Name of the Organisation      Seal        Note Bidder response should be complete with all relevant documents attached   Documentary proof  sealed and signed by authorized signatory  must be  submitted  Proposal of the bidders are liable to be rejected in case of incomplete information  or wrong information or non submission of documentary proof     kkkkkkkkkkkkkkkkkkkkkkkk       Page 40 of 51    Request for Proposal for Purchase of UPS System    MSDE       Commercial Bid   cum  Price Break up Forma       t    Annexure   IV     Amt  in          Item Description Qty  Unit Price  incl  of all taxes    Total  incl  of       Figures Words   A   B        all taxes        C AxB        Cost of UPS System   Batteries and PDUs with One year Warrant       Modular UPS of  01  100KVA UPS   90KW  along with Modular hot  swappable batteries  for 30miniutes backup  along with 12 PDUs        Installation   configuration   Integration and  training charges                    Total  A              Annual Maintenance Contract  AMC        2    Year AMC charges   01  of UPS system         37 Year AMC charges   01  of UPS system        4  Year AMC charges   01  of UPS sys
23. Mandate Form  as per Annexure    VIII  along with  cancelled cheque in original with technical bid     4 5 4 Vendor will be required to furnish the documentary proof of delivery  delivery  challan  and installation report duly signed by SIDBI officials of respective locations   proof of back to back warranty arrangement certificate while claiming the payment     4 5 5 Vendor will be entirely responsible for all applicable present and future  duties   levies  charges  license fees  VAT etc  in connection with delivery of goods at site  including incidental services and commissioning     4 5 6 Payment during AMC    AMC payment would be paid half yearly  First half year AMC amount would be paid  in advance and second half year AMC will be paid in arrears  Order for AMC would  be placed in respective years as per contracted rate     4 5 7 The Bidder must accept the payment terms proposed by the Bank  The financial bid  submitted by the Bidder must be in conformity with the payment terms proposed by  the Bank  Any deviation from the proposed payment terms would not be accepted   The Bank shall have the right to withhold any payment due to the Bidder  in case of  delays or defaults on the part of the Bidder  Such withholding of payment shall not  amount to a default on the part of the Bank     4 5 8 TDS  if any  will be deducted while releasing the payment   4 5 9  All Payments will be made to the Bidder in Indian Rupee only           Page 18 of 51             Request for Proposal 
24. We  Vendor name  also take full responsibility of both parts  amp  service SLA as per  the content even if there is any defect by our authorised service centre   reseller   SI etc     Authorised Signatory  Name   Designation   Place   Date    kkkkkkkkkk       Page 44 of 51    Request for Proposal for Purchase of UPS System    4 SIDBI         da aA wat  BANK MANDATE FORM    Annexure  VII     at vidal    Wega fear are  To be submitted in Duplicate    PUM Faas UH Hani HA HX  Sel Hel AY eS SAW Fe HT fawea aM     Please fill in the information in CAPITAL LETTERS  Please TICK wherever it is applicable     1  SuNedi faar sngideeat Hr Aa    Name of Borrower   vendor   supplier     Abar Tt HE Vendor Code  if applicable     2  sanaat Aha AA HT TAT    Address of the Borrower   vendor   supplier                    wads  pe   MA gI B Phone No  with STD code   aage F   Mobile No      AJ City        Aa gS  E mail id        Daas Pin Code                   TmT u Aeal Permanent Account Number    VAVES door Ae WAITTA MSE Registration   CA Certificate      afe aT Aif applicable   3  dH we ar Aa   Particulars of Bank account                                                        fear apr aay   Beneficiary Name   ad oT aA Ma HT ATA   Bank Name Branch Name   QT AT ATA QA HT ANN   Branch Place Branch City   Maris PIN aT He   Code Branch Code   TAMSIR E    MICR No    et oT ART Tdd Saving We Current Apa ale   Account type Cash Credit  are 3 Cet eg ia EI   Account No  as appearing in the Cheque       b
25. a scheduled commercial Bank for an  amount equivalent to 10  of contract value and valid for WARRANTY period    THREE months  invocation period  from the date of acceptance  The performance  guarantee to be submitted within ONE month after acceptance of goods and  before release of full and final payment of the Contract for indemnifying Bank  against any default   failure in execution of contract  as per the format provided by  Bank     4 11 2  Since the validity of the BG is linked to the warranty  acceptance of the hardware   the bidder shall submit the BG only after getting the confirmation from the Bank  about the acceptance  amp  warranty period     4 12  Insurance    4 12 1  The Bidder is responsible for acquiring insurance for all components  equipment  and software  The goods supplied under the Contract shall be fully insured     4 12 2  The insurance shall be for an amount equal to 110 percent of the CIF value of the  Goods delivered to SIDBI covering    All Risks     fire  burglary  natural calamities  such as Earth quake  floods etc   valid till one month from the date of delivery  If  the vendor fails to obtain insurance cover and any loss or damage occur  the  vendor will have to replace the items with new ones without any cost to the Bank     4 12 3  Where the Supplier is required under the Contract to transport the Goods to a  specified place of destination within India  transport to such place of destination in  India  including insurance and storage  as shall
26. ae Aa sat AAE Began Hel EI  Certified that particulars furnished above are correct as per our records     de hl Aex Bank   s stamp  feaieh Date    dep  amp  uit AP ch gea   Signature   of the Authorized Official from the Banks    Runi   afe aidtsiwa vasemel Fatt HS WH AN al SAH Tet et HVAT  N B   RTGS NEFT charges if any  is to be borne by the party  1 2  sTsumVEReassaisit  amp  ax A feof  NS fads wore ge wp aena AA ge  amp  st ANA A Pret dw ear Fr sates wo  A aa  amp  few gare sean Sl Be 11 Heat ot ge    raat vA 4 san da h ge at aaa   amp  aaf Uda step fraser 3p BO ANA    adaa    rad Coat WO F  aM Ay 3H  Wea A Uda Sl dH UX Hf VASSAR He   FFI RTE HH Usa  A 9 3H Ad     fae dp rar ht ugar AA S1 mR Aa a aA dat at Arde far    fm a Hua Tent at  SI FU ste A De UAH UX TPLA ARa HUE  HS Ie at Huet dH  a    Aud    AX SA UT Hl ASCH HE WA AC Aha FI   1  2  Note on IFSC   MICR   Indian Financial System Code  IFSC  is an alpha numeric code designed to uniquely identify the  bank branches in India  This is 11 digit code with first 4 characters representing the bank   s code   the next character reserved as control character  presently 0 appears in the fifth position  and  remaining 6 characters to identify the branch  The MICR code   Magnetic Ink Character  Recognition  that appears on cheques  has 9 digits to identify the bank branch  RBI had since  advised all the banks to print IFSC on cheque leaves issued to their customers  A customer may    also contact his bank branch and get the IFS
27. ank will  assume no responsibility for the Bid s misplacement or its premature opening     3 6  Bid Currency          Page 9 of 51             Request for Proposal for Purchase of UPS System   SIDBI       Bids should be quoted in Indian Rupee only   3 7  Earnest Money Deposit  EMD      3 7 1 All the responses must be accompanied by a refundable interest free security  deposit of amount of  80 000       3 7 2 EMD should be in the form of Demand Draft   Banker   s Cheque in favour of     Small Industries Development Bank of India    payable at Mumbai OR in the form  of a bank guarantee  BG  from a scheduled commercial bank strictly in the  format as prescribed in Annexure   VIII  Any bid received without EMD in proper  form and manner shall be considered unresponsive and rejected     3 7 3 In case the EMD is submitted in the form of a BG  the same should be valid till  the date of bid validity i e  till June 18  2012 with claim period one month  beyond the BG validity ie  till July 18  2012     3 7 4  Successful bidder on award of the contract shall arrange to extend the validity of  the BG for six months beyond the date of bid validity and with a claim period one  month beyond the BG validity  Alternatively  the bidder may replace the BG with  a fresh BG with desired validity and claim periods     3 7 5  No interest will be paid on EMD   3 7 6  Request for exemption from Security Deposit will not be entertained     3 7 7 The EMD amount   BG of all unsuccessful bidders would be
28. be sought  offered or permitted     3 16 1 2  Bidder to submit point by point compliance to the technical compliance    and it should be included in the Bid     3 16 1 3  Any deviations from the specifications should be clearly brought out in    the bid     3 16 1 4  Bidder to quote for entire package on a single responsibility basis for the    3 16 2     goods and services it proposes to supply under the contract   Preliminary Examinations    3 16 2 1  The Bank will examine the Bids to determine whether they are complete     the documents have been properly signed  supporting papers   documents attached and the bids are generally in order     3 16 2 2  The Bank may  at its sole discretion  waive any minor infirmity     nonconformity or irregularity in a Bid which does not constitute a material  deviation  provided such a waiver does not prejudice or affect the relative  ranking of any Bidder     3 16 2 3  Prior to the detailed evaluation  the Bank will determine the substantial    responsiveness of each Bid to the Bidding document  For purposes of  these Clauses  a substantially responsive Bid is one  which conforms to  all the terms and conditions of the Bidding Document without material  deviations  Deviations from or objections or reservations to critical  provisions  such as those concerning Bid security  performance security   qualification criteria  insurance  Force Majeure etc will be deemed to be a  material deviation  The Bank s determination of a Bid s responsivene
29. during installation of ordered  devices at respective locations  The training should include  explaining all the features  and capabilities of UPS  proper Operation  Trouble identification  Troubleshooting and  routine maintenance of the equipment supplied     2 3 6 Periodic preventive maintenance of UPS and its components  once in a quarter  by the OEM     2 3 7 Any corruption in the Software or media shall be rectified during the full period of  the contract including Warranty and AMC  if contracted  at no extra cost to the  Bank     2 3 8  The bidder to note that  the Bank reserves the right to upgrade the UPS as and  when required by addition of power modules  batteries or PDUs     2 3 9 The System spare parts services  as and when required  and complete  maintenance of the Systems during warranty period and AMC  if contracted    shall be supported for a period not less than 6 years  Warranty and AMC  from  the date of acceptance of the System by the Bank     2 3 10  Submission of Installation cum Acceptance Certificate as per format prescribed  in Annexure   IX  duly signed by the SIDBI officials at the location           Page 5 of 51             Request for Proposal for Purchase of UPS System      4 SIDBI          2 3 11  The bidder to study the site requirements after placing of order and provide  detailed electrical diagram indicating the requirements for both input and output    power and distribution     2 4  Tender Methodology    2 4 1 The tender methodology propos
30. e or omission on its part to do so and against all claims or  demands of liability and all consequences that may occur or arise for any default  or failure on its part to conform or comply with the above and all other statutory  obligations arising therefrom     4 10 2  Compliance in obtaining approvals  permissions  licenses  The Bidder shall  promptly and timely obtain all such consents  permissions  approvals  licenses   etc   aS may be necessary or required for any of the purposes of this project or for  the conduct of their own business under any applicable Law  Government  Regulation Guidelines and shall keep the same valid and in force during the term  of the project  and in the event of any failure or omission to do so  shall indemnify   keep indemnified  hold harmless  defend  protect and fully compensate the Bank  and its employees  officers  staff  personnel  representatives agents from and  against all claims or demands of liability and all consequences that may occur or          Page 20 of 51             Request for Proposal for Purchase of UPS System   SIDBI       arise for any default or failure on its part to conform or comply with the above and  all other statutory obligations arising therefrom and the Bank will give notice of any  such claim or demand of liability within reasonable time to the bidder     4 11  Performance security    4 11 1  The successful bidder s  shall provide Performance Security in the form of an  unconditional Bank Guarantee  BG  from 
31. ed to be adopted by SIDBI will be    THREE Bid  System    i e   Pre qualification criteria Minimum Eligibility Criteria  Technical Bid    and Commercial Bid     2 4 2 Bidders who qualify in the pre qualification criteria minimum eligibility criteria  would only be considered for evaluation of Technical bids     2 4 3  The bidders whose technical bids are found as qualified shall be short listed for    commercial evaluation     2 4 4 All bidders who qualify the technical evaluation shall be separately notified in  writing  mail   letter  about the date and time of opening of commercials     2 4 5 SIDBI would enter into contract with the bidder s  whose commercial bids are    determined as Lowest Commercial Bid  L1      2 4 6 In this tender  either the bidder on behalf of the Principal  OEM or Principal  OEM  itself can bid but both cannot bid simultaneously for the same model product        2 4 7   f a bidder submits bid on behalf of the Principal  OEM  the same bidder shall not  submit a bid on behalf of another Principal  OEM for the same item  product        2 5  Pre Qualification Criteria  Minimum Eligibility Criteria                                       S  Criteria Proof to be Submitted  N    1   The bidder should be a registered company   Copy of registration certificate to  incorporated in India  registered under   be enclosed   Company act 1956    2  The bidder should be Original Equipment   MAF as per format given in   Manufacturer  OEM  or authorized partner of   An
32. equent sections of this tender document     1 2  Information Provided    The Request for Proposal document contains statements derived from information that is  believed to be relevant at the date but does not purport to provide all of the information  that may be necessary or desirable to enable an intending contracting party to determine  whether or not to enter into a contract or arrangement with SIDBI  Neither SIDBI nor any  of its employees  agents  contractors  or advisers gives any representation or warranty   express or implied  as to the accuracy or completeness of any information or statement  given or made in this document  Neither SIDBI nor any of its employees  agents   contractors  or advisers has carried out or will carry out an independent audit or  verification exercise in relation to the contents of any part of the document     1 3  Disclaimer    Subject to any law to the contrary  and to the maximum extent permitted by law  SIDBI  and its officers  employees  contractors  agents  and advisers disclaim all liability from  any loss or damage  whether foreseeable or not  suffered by any person acting on or  refraining from acting because of any information including forecasts  statements   estimates  or projections contained in this RfP document or conduct ancillary to it whether  or not the loss or damage arises in connection with any negligence  omission  default   lack of care or misrepresentation on the part of SIDBI or any of its officers  employees   con
33. ers representatives  only one  person per vendor  to be present at the venue of the meeting     3 1 2 Clarification sought by bidder should be made in writing  Letter E mail FAX etc   and submitted at least one day prior to the date of pre bid meeting i e  latest by  March 07  2012  1500 hours  Bank has discretion to consider any other queries  raised by the bidder   s representative during the pre bid meeting     3 1 3  The text of the clarifications asked  without identifying the source of enquiry  and  the response given by the Bank  together with amendment to the bidding  document  if any  will be posted on the website latest by March 12  2012  No  individual clarifications will be sent to the bidders  It would be responsibility of the  bidder to check the website before final submission of bids     3 2  Amendment to the bidding document    3 2 1 At any time prior to the date of submission of Bids  the Bank  for any reason   may modify the Bidding Document  by amendment     3 2 2  The amendment will be posted on Banks website www sidbi in     3 2 3 All Bidders must ensure that such clarifications have been considered by them  before submitting the bid  Bank will not have any responsibility in case some  omission is done by any bidder     3 2 4 In order to allow prospective Bidders reasonable time in which to take the  amendment into account in preparing their Bids  the Bank  at its discretion  may  extend the deadline for the submission of Bids     3 3  Language of Bid   
34. es   No   9   OEM or Authorized Partner or dealer of OEM   a   MAF from OEM as per format given in Annexure      V enclosed   Yes  No   10   No of Years of experience in supply  installation   configuration and maintenance of UPS Systems   a   Proof of same by way of PO or Project completion  Certificate enclosed   Yes No    11   Contact Details of Bidders authorized representative to make commitments to  SIDBI   a   Name  b   Designation  c   Mobile No   d   Fax No   e   Mail Id  12   Financials  Parameter FY Amount in lakh  a   Annual Turnover 2008   2009  2009   2010  2010   2011  b   Cash Profit 2008   2009  2009   2010  2010   2011  c   Net worth 2008   2009  2009   2010  2010   2011  d   CA certificate submitted   Yes   No   PI  do not attach balance sheets   13   OEM Details          Page 30 of 51       Request for Proposal for Purchase of UPS System    4 SIDBI                                                                            S N  Minimum Eligibility Criteria Bidder   s response  a   Name of OEM  b   Address of OEM   s office in Mumbai   c   Contact Details of OEM  i    Name   ii    Designation   iii    Mobile No    iv    Fax No    v    Mail Id  e   Support Center at Mumbai   Yes No   f   Address and contact details of support center at  Mumbai   g   The OEM Should be in manufacturing  supply and  support of UPS systems for at least ten years in  India as on date of this tender   Yes No    i    Proof of same by way of purchase order or project  completion cert
35. esent Value basis     e Conditional commercial bids would be rejected    Date    Place    Signature of Authorised Signatory        Name of the Authorised Signatory        Designation        Phone  amp  E mail     Name of the Organisation        Seal           Page 42 of 51          Request for Proposal for Purchase of UPS System Y SIDBI       Annexure V    Manufacturer Authorisation Format   To be submitted on OEM s letter head   Ref  Date   To  The General Manager  Systems   Small Industries Development Bank of India  MSME Development Center  3  Floor  Information Services Department  Plot No C 11  G Block  Bandra Kurla Complex  Bandra  East   Mumbai 400 051    Dear Sir     Sub  Manufacturer Authorisation for  RfP No  400 2012 862 BYO ISD dated February 29  2012    We  lt OEM Name gt  having our registered office at  lt OEM Address gt  are an established  and reputed manufacturer of  lt hardware_ details gt  do hereby authorise  M s  Name and address of the Partner  to offer their quotation   negotiate and conclude the contract with you against the above invitation for tender offer     We hereby extend our full guarantee and warranty as per terms and conditions of the  tender and the contract for the solution  products equipment and services offered against  this invitation for tender offer by the above firm and will extend maintenance  technical  support and updates   upgrades for our products for a period of 6 years from the date of  acceptance of equipment     We also con
36. firm that we will ensure all product upgrades   including management    software upgrades and new product feature releases   are provided by M s          for all  the products quoted for and supplied to the bank during the three year product warranty  period  In case this is not considered while quoting and in the event M s               fail in    their obligations to provide the upgrades within 30 days of release announcement  we  hereby confirm that we will provide the same to the bank at no additional cost to the bank  and we will directly install the updates and upgrades and any new product releases at the  Bank   s premises     We also undertake that in case of default in execution of this RfP by the  lt Bidder Name gt    the  lt OEM Name  will take all necessary steps for successful execution of this project as  per RfP requirements      lt OEM Name gt    lt Authorised Signatory gt   Name   Designation     Note  This letter of authority should be on the letterhead of the OEM and should be signed by a person  competent and having the power of attorney to bind the manufacturer  It should be included by the  bidder in its bid        Page 43 of 51    Request for Proposal for Purchase of UPS System   SIDBI       Annexure   VI    Undertaking of Authenticity   to be signed by authority not lower than the Company Secretary of the Bidder     Ref  Date   To   The General Manager  Systems    Small Industries Development Bank of India   MSME Development Center  3  Floor   Informat
37. for Purchase of UPS System   SIDBI       4 6  Technical Information    4 6 1 The Bidder should strictly quote for the Brand  Model complying with technical  specifications given in Annexure   III     4 6 2 The technical documentation involving detailed instruction for operation and  maintenance  users  manual etc   is to be delivered with every unit of the equipment  supplied  The language of the documentation should be English     4 6 3  The Models offered should strictly conform to the specifications given in the product  literature and these models should be supported for a minimum period of 5 years  including warranty period and post warranty maintenance  AMC   The Models  proposed  marked for withdrawal from the market and the models under quality  testing should not be offered  Bank shall reserve right to ask for PROOF OF  CONCEPT on working of the newly introduced Models in the market  if offered  on  the agreed terms  amp  conditions     4 6 4 When the configuration  feature required is not available in a particular model  the  next available higher configuration model shall be offered     4 6 5 In addition to the above  if any additional  enhanced configuration is suggested in  view of technological changes  it may be furnished as optional feature with  without  cost duly explaining the additional utility of the offered model in both the technical  offer document as well as Commercial Offer document  However  the basic quote  should be confined only to the configurat
38. fy locations for supply of the items  In the event of  any change modification in the locations where the hardware items are to be delivered  the  bidder in such cases shall deliver  install and commission at the modified locations at no  extra cost to the Bank  However if the hardware items are already delivered  and if the  modifications in locations are made after delivery  the bidder shall carry out installation and  commissioning at the modified locations  The Bank in such cases shall bear the shifting  charges arrange shifting and the bidder shall shift the material to the alternate locations at  mutually agreed price if bank request  The Warranty AMC should be applicable to the altered  locations also     4 18  Forfeiture of performance security    The Bank shall be at liberty to set off adjust the proceeds of the performance guarantee  towards the loss  if any  sustained due to the supplier   s failure to complete its obligations  under the contract  This is without prejudice to the Bank   s right to proceed against the  Supplier in the event of the security being not enough to fully cover the loss damage     4 19  Penalty for Default Delivery    4 19 1  If the vendor fails to deliver the items within stipulated period  Bank will impose a  penalty of 1  of the order value for the late delivered item for each weeks delay  or part thereof  subject to maximum of 10  of value of the late delivered items     4 19 2  In case the delay exceeds TEN weeks  Bank reserves the ri
39. ged from all our liabilities  mentioned hereinabove     Signature and Seal of Guarantors  Vendor   s Bank     kkkkkkkkk       Page 48 of 51    Request for Proposal for Purchase of UPS System Y SIDBI       Annexure   IX    Installation cum Acceptance Certificate   To be submitted for respective locations        Vendor Name       RfP No    400 2012 862 BYO ISD dated February 29  2012       Purchase Order No and Date       Description of equipment       Date of Delivery       Installation Date       O gt   CO  NIA GO  PO     Serial No   s of equipment  installed at this location        Certificate       UPS  as per ordered configuration  has been  delivered and successfully installed  amp   Commissioned as per our requirements and all the  systems are working satisfactorily for the past one       week  Accordingly  the same may be accepted           Name of SIDBI official  Designation  Signature    Date    Seal       kkkkkkkkkkkk       Page 49 of 51       Request for Proposal for Purchase of UPS System Mn  4       Annexure  X    Performance Guarantee Format   Sample Format     TO BE EXECUTED ON A NON JUDICIAL STAMPED PAPER OF THE APPROPRIATE  VALUE    KNOW ALL MEN BY THESE PRESENTS that in consideration of the Small  Industries Development Bank of India  SIDBI   a Corporation constituted and  established under the Small Industries Development Bank of India Act  1989  and  having its Head Office at SIDBI Tower  15 Ashok Marg  Lucknow  226001  and office  at 3rd Floor  SME Develop
40. ght to cancel the  order  In such an event vendor will not be entitled to or recover from Bank any  amount by ways of damages  loss or otherwise  If orders are cancelled due to non  delivery  the vendor will be debarred by Bank for participating in any future  tenders floated by Bank     4 20  Taken   Brought over of Company    Subsequent to the order being placed with SIDBI  in the event of bidder or the concerned  OEM being taken  brought over by another company  all the obligations and execution of  responsibilities under the agreement with SIDBI should be passed on for compliance by the  new company in the negotiation for their transfer     4 21  Termination    4 21 1  Prior to the delivery of the hardware items  the Bank may at any time terminate  the contract by giving written notice to the Bidder if the Bidder becomes bankrupt  or otherwise insolvent  In this event  termination will not prejudice or affect any  right of action or remedy  which has accrued or will accrue thereafter to the Bank     4 21 2  The Bank reserves the right to cancel the contract in the event of happening one  or more of the following Conditions     Failure of the successful bidder to accept the contract     Delay in offering equipments for pre delivery Inspection     Delay in delivery beyond the specified period           Page 25 of 51             Request for Proposal for Purchase of UPS System MAD         Delay in completing installation   implementation and acceptance tests    checks beyond 
41. he UPS system and  power equipment    The service should be 24 hours a  day  7 days a week  365 days a  year service support during  Warranty and AMC    d   Replacement parts  Parts should  be available through the period of  contract  6 years   The support  center should be capable of  providing modules with in stipulated  time required as by SIDBI  SIDBI  will not allow any component level  repairs of UPS system in Data  Center   Equipment room   UPS                                        room   11   Standards  a    ISO 9001  b    ISO 140001  c   ISO 50001          13   Delivery Submittals   a   Installation manual  which includes  instructions for storage  handling   examination  preparation   installation  and start up of UPS   b   User manual  which includes  operating instructions   14   Output Distribution   a   Modular and scalable distribution  consisting of 12 PDUs each of  32Amps along with UPS and  battery   b   All the output cables to the each  rack will be fed by the UPS through  this distribution panel only   c   All the cables from modular PDU  should be equipped with IEC 310  sockets  d   Modular PDUs should be  replaceable without any schedule  downtime to add a breaker  as  modules  including circuit breaker   power cord  and power connection                                                                                               Page 39 of 51    Request for Proposal for Purchase of UPS System Y SIDBI                S N Minimum Specifications Bidders 
42. he design  specification  terms and conditions contained or  referred to in the said Agreement or in the event of the Vendor refusing or neglecting  to maintain satisfactory operation of the equipment or work or to make good any  defect therein notified by the Corporation to the vendor during the warranty period or  otherwise to comply with and conform to the design  specification  terms and  conditions contained or referred to the said Agreement   3  We  Bank  Bank Name and Details   further agree that the guarantee herein  contained shall remain in full force and effect during the period that would be taken  for the performance of the said order as laid down in the said agreement including the   Warranty obligations  or till validity date of this guarantee i e  upto    whichever is earlier and subject to the terms of the  the said Agreement    it shall  continue to be enforceable for the breach of warranty conditions within warranty  period and till all the defects notified by the Corporation to the vendor during the  warranty period have been made good to the satisfaction of Corporation  amp  the  Corporation or its authorized representative certified that the terms and conditions of  the said agreement have been fully and properly complied with by the vendor or till  validity of this guarantee i e   whichever is earlier   4  We  Bank  Bank Name and Details   may extend the validity of Bank Guarantee at  the request of the Vendor for further period or periods from time to 
43. hether the technical bids  are substantially responsive  Bids that are not substantially responsive  are liable to be disqualified at SIDBI   s discretion     3 16 3 3  During Technical evaluation the Bank at its discretion can ask the bidders  for the demonstration of all or some components  features and  components of the hardware items quoted by them  However  SIDBI will  not pay  reimburse any expenditure incurred by the vendor for arranging  the demonstration     3 16 3 4  Bank may waive off any minor infirmity or nonconformity or irregularity in  a bid  which does not constitute a material deviation  provided such a  waiving  does not prejudice or effect the relative ranking of any bidder    3 16 3 5  Technical evaluation would be carried out and all bidders who qualify the  technical evaluation will be short listed for commercial evaluation     3 16 4  Commercial Evaluation    3 16 4 1  All the bidders who qualify in Technical evaluation as per the criteria  mentioned above would be short listed for commercial evaluation     3 16 4 2  Bidders who do not qualify the technical evaluation will not be invited for  opening of commercials     3 16 4 3  SIDBI will award the contract to the successful bidder s  whose bid has  been determined to be substantially responsive and has been determined  as the Lowest Commercial bid  L1      3 16 4 4  L1 would be based on TCO for six years i e X Y Z where        Cost of modular UPS System  PDUs and modular batteries as per  specificat
44. ials and labour or other components or for any other reason     4 4 3 Octroi  alone  if applicable  will be reimbursed as at actual  on production of the  original octroi paid receipt in the name of the Bank     4 4 4 The Bank will not be in a position to supply Form C or Form D and vendor will have  to arrange for Form 31 or 32 or any other road permit  if required  on behalf of  SIDBI     4 4 5 No other cost whatsoever will be paid by SIDBI     4 4 6 Further  subsequent to the orders being placed  agreement executed  the Bidder  shall pass on to the Bank all fiscal benefits arising out of reductions in Government  Levies viz   Sales Tax  Excise Duty  Custom Duty etc  Otherwise rates are firm  during the entire contract period     4 5  Terms of Payment  The standard payment terms of SIDBI are given below     4 5 1 90  payment after delivery and verification of items and on submission of duly  signed in delivery challans     The vendor has to claim octroi paid  if any along with 90  payment     4 5 2 10  on acceptance and submission of performance Bank Guarantee equivalent to  10  of the contract value  The BG shall be valid for a period of 12 MONTHS from  the date of acceptance with invocation period of additional THREE months beyond  expiry of warranty i e  12 months   3 months  The performance bank guarantee  should be as per the format given in Annexure    X     4 5 3 All the payments will be made by SIDBI  Mumbai electronically through RTGS   NEFT  Vendor to submit Bank 
45. ificate etc  attached   Yes No   h  OEM must have trained engineers at Mumbai    Yes No    i    Proof of same attached   Yes No   i   OEM must have supplied UPS system proposed to  SIDBI in at least three customer locations in BFSI    Govt    PSU sector    i    Proof of same by way of PO or project completion  report to be attached   j   Whether OEM has warehouse in India   Yes No    i    Details of location of warehouse to be provided    Address  Contact details   Date Signature of Authorised Signatory      Place Name of the Authorised Signatory      Designation      Phone  amp  E mail   Name of the Organisation      Seal      Note Bidder response should be complete with all relevant documents attached      Documentary proof  sealed and signed by authorized signatory  must be    submitted    Proposal of the bidders are liable to be rejected in case of incomplete information  or wrong information or non submission of documentary proof     kkkkkkkkkkkkkkkkkk       Page 31 of 51       Request for Proposal for Purchase of UPS System Y SIDBI       Annexure  lll    Technical Bid    This specification describes the operation and functionality of a continuous duty  true  online double conversion three phase  static Uninterruptible Power System  UPS   hereafter referred to as the UPS  The UPS should utilize a N 1 redundant  scalable  architecture  The system should consist of hot swappable and  user replaceable UPS and  battery modules of the same make   which should operate in paral
46. ill  by responding to SIDBI for RfP  be deemed to have accepted the terms  of this Introduction and Disclaimer     1 10  Requests for Proposal    Recipients are required to direct all communications related to this RfP  through the  Nominated Point of Contact person     Contact   R K Sharma   Position   General Manager  Systems    Email   rksharma sidbi com  atopdar sidbi in  crprasad sidbi in  Telephone    91   22     67531228   67531244  67531238   Fax    91   22   67531236    SIDBI may  in its absolute discretion  seek additional information or material from any of  the Respondents after the RfP closes and all such information and material provided  must be taken to form part of that Respondent   s response     Respondents should provide details of their contact person  telephone  fax  email and full  address s  to ensure that replies to RfP could be conveyed promptly     If SIDBI  in its absolute discretion  deems that the originator of the question will gain an  advantage by a response to a question  then SIDBI reserves the right to communicate  such response to all Respondents     SIDBI may  in its absolute discretion  engage in discussion or negotiation with any  Respondent  or simultaneously with more than one Respondent  after the RfP closes to  improve or clarify any response     1 11  Notification    SIDBI will notify all short listed Respondents in writing or by mail as soon as practicable  about the outcome of their RfP  SIDBI is not obliged to provide any reason
47. ion  model offered for     4 7  Acceptance    4 7 1 The acceptance   performance test will be performed after completion of installation  of all the equipments at the respective locations  Complete hardware and Software  as specified in the tender must have been supplied  amp  installed properly by the  Bidder prior to acceptance of the same  The acceptance test will be conducted by  the Bank  their consultant or other such person nominated by the Bank at its option   The Bidder will be responsible for setting up and running the acceptance test  without any extra cost to the Bank    4 7 2 The Installation will be deemed as incomplete if any component of the hardware is  not delivered or is delivered but not installed and   or not operational or not  acceptable to the Bank after acceptance testing  examination  In such an event  the  supply and installation will be termed as incomplete and system s  will not be  accepted and the warranty period will not commence  The installation will be  accepted only after complete commissioning of hardware     4 7 3 In the event of hardware and software failing to pass the acceptance test  a period  not exceeding two weeks will be given to rectify the defects and clear the  acceptance test  failing which the Bank reserves the right to get the corresponding  component replaced by the Bidder at no extra cost to the Bank or to cancel the  order and recall all the payments made by the bank to the bidder     4 7 4 Successful conduct and conclusi
48. ion Services Department   Plot No C 11  G Block   Bandra Kurla Complex   Bandra  East    Mumbai 400 051    Dear Sir     Sub  Undertaking of Authenticity for  RfP No  400 2012 862 BYO ISD dated February 29  2012    With reference to the UPS System quoted to you vide our quotation No     dated in response to your tender no    400 2012 862 BYO ISD dated February 29  2012  we hereby undertake that all the   components   parts   assembly   software used in UPS System equipments other   hardware items shall be original  new from respective OEMs of the products and that no   refurbished   duplicate   second hand components   parts   assembly   software are being  used or shall be used    We also undertake that in respect of licensed operating system if asked for by you  in the purchase order  the same shall be supplied along with the authorised license  certificate and also that it shall be sourced from the authorised source    Should you require  we hereby undertake to produce the certificate from our OEM  supplier in support of above undertaking at the time of delivery installation  It will be our  responsibility to produce such letters from our OEM supplier s at the time of delivery or  within a reasonable time    In case of default and we are unable to comply with above at the time of delivery  or during installation for the IT hardware   software already billed  we agree to take back  the same  if already supplied and return the money if any paid to us by you in this regard    
49. ions given in Annexure  lII  A to D   inclusive of all taxes  one  year warranty and installation etc   charges   W     Il  AMC of UPS System with other components for a period of five years   inclusive of all taxes  at present values   X     Ill  Cost of additional Items  power modules  batteries  PDUs    Y   IV  AMC of additional Items   Z   V  L1   W X Y Z    VI  The Present Value  PV  for the AMC component for UPS system per  year will be calculated as per the following formula           Page 14 of 51             Request for Proposal for Purchase of UPS System   SIDBI       C     1 r n  Where     e   C is the annual AMC amount of each year   e  r  is Banks Base Rate which is presently at 10 75    e    _ n  is number of years  i e   n  is 1 for 1st year  2 for 2nd year              3 16 5  Arithmetic errors correction    Arithmetic errors  if any  in the price break up format will be rectified on the following  basis     3 16 5 1  If there is discrepancy between the unit price and the total price  which is  obtained by multiplying the unit price with quantity  the unit price shall  prevail and the total price shall be corrected unless it is a lower figure  If  the supplier does not accept the correction of errors  its bid will be  rejected     3 16 5 2  If there is discrepancy in the unit price quoted in figures and words  the  unit price  in figures or in words  as the case may be  which corresponds  to the total bid price for the item shall be taken as correct     3 16 5
50. lel  and be configured  for N 1 redundant operation at rated load 90KW 100KVA and scalable to  150KVA 135KW     Each UPS module contains a full rated input rectifier   boost converter  hereafter referred  to as Input Converter   full rated output inverter  and 10  battery charging circuit     The system should also comprise of a user replaceable continuous duty bypass static  switch module  hot swappable and   user replaceable battery modules  redundant control  modules  redundant logic power supplies  and interface display     System static switch should be hot swappable  amp  capable of being fed from the same input  to the rectifier or a separate input     All of the above system components should be housed in standard 42 U Racks  3 phase   400 V power modules of 16 KVA 20KVA each with self testing capability  Active Power  Factor Correction should be built in to the power modules           S N Minimum Specifications Bidders Deviation  Response          A   Capacity and Backup Requirement  1 System capacity  100KVA or  90KW  Scalable to150KVA or  135KW in the same rack    2 Type of redundancy  N 1   3   Backup time  30 Min on 100KVA  or 90KW load   B General Specifications   This specification describes the  operation and functionality of static  Uninterruptible Power System   UPS  hereafter referred to as the  UPS    1 The system should    be of  continuous duty  three phase  solid   state  on line double conversion  static UPS using IGBT based  technology    2    The UPS
51. lt or significant output overload  emergency  this transfer should be  an automatic function  Manual  transfer to Static Bypass  called     Requested bypass     should be  available in order to facilitate a  controlled transfer to Maintenance  Bypass  5 Maintenance Bypass  The system  can be equipped with an optional  integrated  bus connected external  make before break Maintenance  Bypass Cabinet to electrically  isolate the UPS during routine  maintenance and service of the  UPS  The  make before break  Maintenance Bypass Cabinet  should allow for the completely  electrical isolation of the UPS  An  option for an external make before   break external maintenance bypass  panel should be available  D System Characteristics   1 System Capacity  The system  should be rated for 100KVA or  90KW output and salable upto  150KVA or 135KW over a period in  the same rack   2 UPS Input   a   AC Input Nominal Voltage  230 V  3  Phase  4 wire   G  50 Hz   b   AC Input Voltage Window  340       475VAC  while providing nominal  charging to the battery system    c   Maximum Frequency Range  40   70Hz  d   Input Power Factor                                                                                               Page 34 of 51    Request for Proposal for Purchase of UPS System Y SIDBI                              S N Minimum Specifications Bidders Deviation  Response   i    Greater than 0 99 with load at  100    ii    Greater than 0 99 with loads above  50           e   Input Current Di
52. me of claiming  final payment                    4 8  Acceptance Date     Vendor shall submit all the duly signed Installation cum Acceptance Certificates at Bank   s  Mumbai office  Post which  SIDBI shall arrive at a common acceptance date s  for the entire  lot of equipment  Accordingly  the warranty period of 1 year starting from the date of  acceptance  shall be determined and conveyed to the vendor in writing     4 9  Governing language    4 9 1 The Contract shall be written in English  All correspondence and other documents  pertaining to the Contract  which are exchanged by the parties  shall be written in  English     4 9 2 The technical documentation involving detailed instruction for operation and  maintenance  users     4 9 3 Manual etc  is to be delivered with every unit of the equipment supplied  The  language of the documentation should be English     4 10  Applicable laws  The Contract shall be interpreted in accordance with the laws prevalent in India     4 10 1  Compliance with all applicable laws  The Bidder shall undertake to observe   adhere to  abide by  comply with and notify the Bank about all laws in force or as  are or as made applicable in future  pertaining to or applicable to them  their  business  their employees or their obligations towards them and all purposes of  this Tender and shall indemnify  keep indemnified  hold harmless  defend and  protect the Bank and its employees  officers  staff  personnel  representatives   agents from any failur
53. ment Centre  Plot No  C 11  G Block  Bandra Kurla  Complex  BKC   Bandra  E   Mumbai   400 051  hereinafter called the Corporation   having agreed to accept from M s     Vendor Name    having its office at    Vendors Office  Address      hereinafter called  the Vendor   an agreement of guarantee for Rs      Rupees only   for the due fulfillment by the  vendor of the terms and conditions of the Purchase order No   dated made between the vendor and the Corporation for providing    services for SIDBI   s    Project Details    hereinafter called  the said Agreement       1  We  Bank  Bank Name and Details   do hereby undertake to indemnify and keep  indemnified the Corporation to the extent of Rs   Rupees  only  against any loss or damage caused to or suffered by  the Corporation during warranty period by reason of any breach by the Vendor of any  of the terms and conditions contained in the said Agreement of which breach the  opinion of the Corporation shall be final and conclusive   2 And we Bank  Bank Name and Details   do hereby guarantee and undertake to pay  forthwith on demand to the Corporation such sum not exceeding the said sum of Rs    Rupees only  only as may be specified in such  demand  in the event of the vendor failing or neglecting to execute fully efficiently and  satisfactorily the order for implementation services for the    Project Details    placed  with it  the work tendered for by it  within the period stipulated in the said Agreement  in accordance with t
54. ment of Liquidation Damages on the part of the Bidder     3 8 8  The liquidation damages represent an estimate of the loss or damage that the  Bank may have suffered due to delay in performance of the obligations  relating  to delivery  installation  operationalisation  implementation  training  acceptance   warranty  maintenance etc  of the deliverables  by the Bidder     3 8 9 The Bank shall  without prejudice to its other remedies under the Contract   deduct from the Contract Price  as liquidated damages  a sum as specified in  General Terms and Conditions    3 8 10  Products shall be supplied in a ready to use condition along with all Cables   Connectors  Software Drivers  Manuals and Media etc     3 9  Delivery and Installation Location   3 9 1  The delivery and installation location shall be     Small Industries Development Bank of India  SIDBI   MSME Development Center  3 Floor   Information Services Department   Plot No C 11  G Block   Bandra Kurla Complex   Bandra  East    Mumbai     400 051    3 9 2  The Bank reserves the right to alter the quantities specified in the offer in the  event of changes in plans of the Bank  The same shall be advised at the time of  placing the order with L1 vendor s      3 9 3  Bank reserve the right to place the order with respective vendor for all the items  in single or multiple lots within the bid validity period     3 10  Delivery and Documents     The details of shipping and or other documents to be furnished by the Supplier are  
55. mission  critical Data Centre load    Cc Modes of Operations   1 Normal  The input converter and  output inverter should operate in an  on line manner to continuously  regulate power to the critical load   The input and output converters  should be capable of full battery  recharge while simultaneously  providing regulated power to the  load for all line and load conditions  within the range of the UPS  specifications    2 Battery  Upon failure of the AC  input source  the critical load  should continue being supplied by  the output inverter  which should  derive its power from the battery  system  There should be no  interruption in power to the critical  load during both transfers to battery  operation and _ retransfers from  battery to normal operation                                                                                               Page 33 of 51    Request for Proposal for Purchase of UPS System Y SIDBI                  S N Minimum Specifications Bidders Deviation  Response          3 Recharge  Upon restoration of the  AC input source  the input  converter and output inverter  should simultaneously recharge the  battery and provide regulated  power to the critical load   4 Static Bypass  The static bypass  should be used to provide controller  transfer of critical load from the  inverter output to the bypass  source  This transfer  along with its  retransfer  should take place with  no power interruption to the critical  load  In the event of a UPS output  fau
56. n at least three customer   way of purchase order OR  locations in BFSI   Govt    PSU sector in India    Project Completion Certificate   from the customer by  mentioning the time frame  clearly etc    9   The OEM MUST HAVE SUPPORT CENTER   Details of support center at  with trained engineers at Mumbai  Mumbai to be submitted    10   The OEM must have warehouse in India  Details of warehouse in India to  be submitted    11   The bidder must have OFFICE at Mumbai  Details of support center at  Mumbai to be submitted           Note  Proposals of bidders who do not fulfill the above criteria or who fail to submit  documentary evidence thereon would be rejected     2 6  Schedule of Events                                                                         1  Tender No  400 2012 862  BYO ISD Dated February 29  2012  2  Purpose of RfP Purchase of UPS System  3  Date of Issue of RfP February 29  2012   4  Earnest Money Deposit  EMD     80 000    5  Date of Pre bid meeting March 09  2012  11 30am   clarifications to be forwarded at least one day  prior to pre bid meeting i e   latest by March 07   2012  1500 hours   6  Last date for submission ofMarch 20  2012 at 3 30 pm  bids  7  Address for submission of bids  The General Manager Systems   Small Industries Development Bank of India  MSME Development Center  3 Floor  Information Services Department  Plot No C 11  G Block  Bandra Kurla Complex  Bandra  East   Mumbai     400 051  8 Bid Validity Proposals shall remain valid 90 days
57. n to terminate the service contract at any time  during the contract period by giving a written notice of 30 days  without assigning  any reason thereof  However  the selected bidder shall commit himself to service  for a minimum period of 6 years  unless the service contract is terminated by the  Bank and the selected bidder will have no right to terminate the contract within this  period     4 15 10  It may be noted that the Bank reserves the right to demand performance Bank    Guarantee to the tune of 10  of the value of the original Purchase Order  if AMC  charges quoted by the bidder are abnormally low  below 3  of the cost   The  Bank has discretion to consider such offer or for seeking clarification from the  bidder to decide for consideration  This Bank Guarantee will be towards  contractual AMC obligations of the bidder        Page 24 of 51             Request for Proposal for Purchase of UPS System   SIDBI       4 15 11  If during the warranty period and AMC period  any hardware and or software  items fails on three or more occasions in a quarter  such hardware items shall be  replaced by equivalent   superior new hardware items by the bidder at no  additional cost to the Bank     4 16  Repeat Order    The bank reserves the right to place repeat order for the same items at the contracted rate   up to the extent of 10  of the order value within 90 days of placing the order     4 17  Change   Modification in Delivery Locations    Bank reserves the right to change modi
58. nexure  V  to be submitted   OEM   In case of authorized partner of OEM the  bidder should submit Manufacturer  Authorisation Form as per format given in  Annexure    3   The bidder should be in the business of supply    Proof of same to be attached by  installation  configuration  maintenance and   way of purchase order OR  support of UPS Systems for at least three  3    Project Completion Certificate  years as on date of this tender i e   February    from the customer by  2012  mentioning the time frame   clearly etc      4   The bidder should have a minimum average   Supporting the fact the bidder  annual turnover of  8 0 crore over the last three   should furnish auditor   s   3  financial years  certificate for last three years   5   The bidder should have positive networth and   ending March    2011   cash profit  ie  no cash loss  in 2 years out of  last 3 years    6   The bidder must have a currently valid Sales   Copies of Sales Tax   VAT    Tax   VAT   Service tax registration certificate   Service tax   PAN to be  and PAN number  enclosed    7   The OEM Should be in manufacturing  supply   Proof of same to be attached   and support of UPS systems for at least ten  years in India as on date of this tender           Page 6 of 51                Request for Proposal for Purchase of UPS System      4 SIDBI                               S  Criteria Proof to be Submitted  N    8   The OEM must have supplied UPS system   Proof of same to be attached by  proposed to SIDBI i
59. ng all attachments and appendices thereto and  all documents incorporated by reference therein     4 1 3    The Contract Price    means the price payable to the Supplier under the Contract for  the full and proper performance of its contractual obligations     4 1 4    The Goods    means all of the equipment  machinery  and or other materials which  the Supplier is required to supply to the Bank under the Contract     4 1 5    The Services    means those services ancillary to the supply of the Goods  such as  transportation and insurance  and any other incidental services  such as installation   commissioning  provision of technical assistance  training and other such  obligations of the Supplier covered under the Purchase Contract     4 1 6    TCC    means the Terms and Conditions of Contract contained in this section     4 1 7    The Supplier    or    the Vendor    means the individual or firm supplying or intending to  supply the Goods and Services under this Contract  and    4 1 8    The Project Site    means various Head Office Branches Administrative offices of  Small industries Development Bank of India     4 2  Use of Contract Documents and Information    4 2 1 The Supplier shall not  without the Bank   s prior written consent  disclose the  Contract  or any provision thereof  or any specification  plan  drawing  pattern   sample or information furnished by or on behalf of the Bank in connection therewith   to any person other than a person employed by the Supplier in
60. nication  paths to the power and static switch  modules  Logic power for the  control modules should be derived  from redundant power supplies   each having a separate AC and DC  input and output  The  communication of the control  modules should be of Controller  Area Network  CAN Bus  and  EIA485   b   Graphical User Interface  A  microprocessor controlled user  interface display unit should be  located on the front of the system   The display should consist of color  graphical display    c   Metered Data  the following data  should be available on the  Graphical User Interface display   Input Output Voltages  Currents   Frequencies  Breaker  amp  Switch                                                                                                 Page 37 of 51    Request for Proposal for Purchase of UPS System Y SIDBI                  S N Minimum Specifications Bidders Deviation  Response          Status  Battery Status  Event Log   d   Event log  The display unit should  allow the user to display a time and  date stamped log    e   Controls  All the UPS controls or  programming functions should be  accomplished by use of the display  unit  The touch screen display  should facilitate these operations   8   Remote Monitoring   a   Web Monitoring  Remote  monitoring should be available via  a web browser such as Internet  Explorer    b   RS232 Monitoring  Remote UPS  monitoring should be possible via  either RS232 or contact closure  signals from the UPS    c   Simple Netwo
61. o the time a communication in writing about its  qualification or otherwise received from the Bank     3 19 2  Any effort by the Bidder to influence the Bank in its decisions on Bid evaluation   Bid comparison may result in the rejection of the Bidder   s Bid           Page 15 of 51             Request for Proposal for Purchase of UPS System   SIDBI       3 20  Award of Contract    3 20 1  The Bank will award the contract to the successful Bidder  out of the Bidders  who have responded to Bank   s tender as referred above  who has been  determined to qualify to perform the contract satisfactorily  and whose Bid has  been determined to be substantially responsive  and is the lowest commercial  Bid     3 20 2  The Bank reserves the right at the time of award of contract to increase or  decrease of the quantity of goods or services or change in location where  equipments are to be supplied from what was originally specified while floating  the tender without any change in unit price or any other terms and conditions     kkkkkkkkkkkkkkk          Page 16 of 51                4  General Terms and Conditions  4 1  Definitions  In this Contract  the following terms shall be interpreted as indicated   4 1 1    The Bank    means Small Industries Development Bank Of India  SIDBI      4 1 2    The Contract    means the agreement entered into between the Bank  represented  by its Head Office   Zonal Offices and the Supplier  as recorded in the Contract  Form signed by the parties  includi
62. on of Bids by  amending the Bid Documents  in which case  all rights and obligations of the  Bank and Bidders previously subject to the deadline will thereafter be subject to  the deadline as extended     3 13  Late Bids    Any bid received by the Bank after the deadline for submission of bids prescribed by the  Bank will be rejected and returned unopened to the bidder     3 14  Modification And  Or Withdrawal of Bids     3 14 1  The Bidder may modify or withdraw its bid after the bid   s submission  provided  that written notice of the modification including substitution or withdrawal of the  bids is received by the Bank  prior to the deadline prescribed for submission of  bids     3 14 2  The Bidder modification or withdrawal notice shall be prepared  sealed  marked  and dispatched  A withdrawal notice may also be sent by Fax and followed by a  signed confirmation copy received by the Bank not later than the deadline for  submission of bids     3 14 3  No bid may be modified or withdrawn after the deadline for submission of bids     3 14 4  Bank has the right to reject any or all bids received without assigning any  reason whatsoever  Bank shall not be responsible for non receipt   non delivery  of the bid documents due to any reason whatsoever     3 15  Opening of Bids by the Bank    3 15 1  On the scheduled date and time  bids will be opened by the Bank Committee in  presence of Bidder representatives  It is the responsibility of the bidder s  representative to be present
63. on of the acceptance tests for the installed  components shall also be the sole responsibility and at the cost of the Bidder   During acceptance testing the bidder has to demonstrate all the features of the  respective hardware items     4 7 5 The Bank    s right to inspect  test and  where necessary  reject the Goods after the  Goods    arrival at destination shall in no way be limited or waived by reason of the  Goods having previously been inspected  tested and passed by the Bank or its  representative prior to the shipment of the goods     4 7 6 Acceptance test criteria for all the h w items are given below           Page 19 of 51             Request for Proposal for Purchase of UPS System MAD          S N Nature of activity Remarks       1  Physical Delivery of the UPS and  The vendor has to deliver and install the  its accessoris as per the PO and  items mentioned in the PO at SIDBI Mumbai          hardware configuration  along with Batteries  PDUs etc   2  Installation  configuration andjThe vendor will configure and commission  commissioning the system as per scope of work and  integrate the same with existing LAN WAN  network   3  lnstallation cum Acceptance As a confirmation to the above activities  Certificate  mentioned at Sr  1  amp  2  vendor shall obtain    Installation cum acceptance certificate as  per Annexure     XI duly signed by SIDBI  officials of respective locations after 1 week  of successful operation of the UPS system   and submit the same at the ti
64. ontract  shall be arranged by the Supplier  Bidder shall arrange  the Road Permits or any other document wherever required  Any letter required  for this will be given by the Bank           Page 10 of 51             Request for Proposal for Purchase of UPS System MA       3 8 3  The Bank will not be in a position to supply Form C or Form D and bidder will  have to arrange for Form 31 or 32 or any other road permit  if required  on behalf  of SIDBI    3 8 4  The Bidder shall install the goods and integrate with existing MCU  LAN WAN  within THREE weeks from the date of delivery of the equipment at respective  locations     3 8 5 After completion of installation the bidder should obtain sign off on the  Installation cum Acceptance certificate as per Annexure  IX from the Bank  official at respective locations  SIDBI will carry out acceptance of hardware as  per acceptance test plan     3 8 6  Installation will be treated as incomplete in one all of the following situations     3 8 6 1  Non delivery of any hardware or other components viz  accessories   documentation  software  drivers media mentioned in the order     3 8 6 2  Non delivery of supporting documentation   3 8 6 3  Delivery  but no installation of the components and or software   3 8 6 4  System operational  but unsatisfactory to the Bank     3 8 7 The Bank will consider the inability of the Bidder to deliver or install the  equipment within the specified time limit  as a breach of contract and would  entail the pay
65. ook                                                  Page 45 of 51                   Request for Proposal for Purchase of UPS System Y SIDBI           da    31g Taam da ut ia He ASA Po ae Oferta mA w fore fy dey oT aH Wa HT  aa Ve RE AM Gel AEM el   30a tH aH fared far gan AH Poa HT    Code number appearing on the MICR1 cheque supplied by the Bank  Please attach a cancelled cheque of  your bank for ensuring accuracy of the bank name  branch name  amp  code and Account Number           FRETS HART VaASTHEY ZTALTT  ee a fae re  IFSC CODE2   For RTGS transfer For NEFT transfer                   4  AAR  amp  yard feu amA cr fara  Date from which the mandate should be effective   p ge crt shite    arcane fr or tae E i ety ce eel ah  mm HNO Aaa   aera A HS Ra AT GA Har al A MTA    at F fast    assess dH Hr sae fae sarerht ai sats  HA ye sft gaat tar  amp  fH ae AY ua A  Aa    als Rada Am at A sah Goa qa ali mA a amA A  mAAR    UT sar fee aA  amp  a  amp  few aAA aaa THe aT ASI      hereby declare that the particulars given above are correct and complete  If any  transaction is delayed or not effected for reasons of incomplete or incorrect information    shall not  hold SIDBI   IDBI Bank responsible    also undertake to advise any change in the particulars of my  account to facilitate updation of records for purpose of credit of amount through RBI RTGS NEFT       ulet Place  fecta Date   acA renat ch SEAMAL  Signature of the party   Authorized Signatory    yma far stat   for aux far 
66. or amendment to the RFP or any other document or security so  that references to the Contract in this Guarantee shall include each such Variation  and amendment     4  any unenforceability  invalidity or frustration of any obligation of the VENDOR or  any other person under the RFP or any other document or security waiver by you  of any of the terms provisions conditions obligations UNDER RFP or any failure to  make demand upon or take action against the VENDOR     5  any other fact  circumstance  provision of statute or rule of law which might  were  our liability to be secondary rather than primary  entitle us to be released in whole  or in part from our undertaking  and        Page 47 of 51    Request for Proposal for Purchase of UPS System   SIDBI       6  any change in constitution of the vendor     7  any petition for the winding up of the VENDOR has been admitted and a liquidator  or provisional liquidator has been appointed or an order of bankruptcy or an order  for the winding up or dissolution of the vendor has been made by a Court of  competent jurisdiction     The written demand referred to in paragraph above shall be deemed to be sufficiently  served on us if you deliver to us at the address as set out in paragraph 3     This guarantee is valid until the             day of               And a claim in writing is  required to be presented to us within three months from i e  on or before     all your  rights will be forfeited and we shall be relieved of and dischar
67. r  the bank  will be having right to go with any other vendor for AMC     The system supplied should be maintained by the vendor for at least 6 years after  including one year warranty period     The AMC charges for the equipment for 2   3   4    5   and 6 year shall not  exceed the rates finalized at the time of purchase     The bidder should provide changes and upgrades with regard to changes in  statutory requirements to the Bank at free of cost during the contract period  Also  the bidder should provide and implement functionality changes as required by the  Bank during the contract period     AMC should cover the total equipment along with software etc procured from the  vendor  amp  minimum of 4 Preventive Maintenance calls during the year as per the  requirement of the bank     AMC charges shall also include replacement of failed components  support  services  updates  upgrades for providing AMC support for period     Further provided that the Bank may  during the currency of the AMC  shift the  goods wholly or in part to other location s  within the Country and in such case the  Supplier undertakes to continue to provide AMC or maintain the goods at the new  location without any other additional cost to the Bank     AMC Payment will be made quarterly in arrears after satisfactory completion of  service during the period and submission of reports and invoices     The penalty terms during AMC would be same as warranty as specified above     The Bank shall have the optio
68. rk Management  Protocol  SNMP   Remote UPS  Monitoring should be possible  through a standard MIB II compliant  platform    d   The UPS manufacturer should  have available software to support  graceful shutdown and remote  monitoring   9   Environmental   a   Storage Ambient Temperature   15                                                                      to 40C   b   Operating Ambient Temperature   0  C to 40  C   c    Relative Humidity  0 to 95  Non   condensing          d   Altitude  Maximum installation with  no derating of the UPS output  should be 3 000 feet  1000m   above sea level  10   Factory assisted start up  amp  maintenance  a   Factory assisted UPS start up to  be provided wherein  factory  trained service personnel should  perform the following inspections   test procedures  and on site  training   b   On Site Operational Training   During the factory assisted start up   operational training for site  personnel should include touch  screen operation  LED indicators   startup and shutdown procedures                                                           Page 38 of 51    Request for Proposal for Purchase of UPS System Y SIDBI                  S N Minimum Specifications Bidders Deviation  Response          maintenance bypass and AC  disconnect operation  and alarm  information    c   The UPS manufacturer should  have a service center at Mumbai  with available  trained field service  personnel to perform start up   preventative maintenance and  service of t
69. s for any such  acceptance or rejection     kkkkkkkkkkkk       Page 3 of 51             Request for Proposal for Purchase of UPS System   SIDBI       2  Background  2 1  About SIDBI    Small Industries Development Bank of India  SIDBI  was established in April 1990     The mission of SIDBI is to empower the Micro  Small and Medium Enterprises  MSME   sector with a view to contributing to the process of economic growth  employment  generation and balanced regional development having objective to serve as a single  window for meeting financial and developmental needs of MSME sector     The four basic objectives set out in the SIDBI Charter are Financing  Promotion   development and Co ordination for orderly growth of industry in the MSME sector  The  Charter has provided SIDBI considerable flexibility for adopting appropriate operational  strategies to meet these objectives  The activities of SIDBI  as they have evolved over the  period of time  now meet almost all the requirements of sector which fall into a wide  spectrum constituting modern and technologically superior units at one end and  traditional units at the other     The bank provides its services through a network of more than 100 offices located all  over India  Detailed information on the functions of the bank is provided on the website  www sidbi in     2 2  Tender Objective    2 2 1 SIDBI intends to procure one modular UPS System of initial capacity 100KVA or  90KW scalable upto 150KVA or 135KW by addition of po
70. se of  disagreement each party may appoint an arbitrator and such arbitrators may appoint an  Umpire before entering on the reference  The decision of the Umpire shall be final     The Bidder shall continue work under the Contract during the arbitration proceedings unless  otherwise directed in writing by the Bank or unless the matter is such that the work cannot  possibly be continued until the decision of the Arbitrator or the umpire  as the case may be   is obtained           Page 26 of 51             Request for Proposal for Purchase of UPS System   SIDBI          Arbitration proceedings shall be held at Mumbai  India  and the language of the arbitration  proceedings and that of all documents and communications between the parties shall be  English     Not withstanding anything contained above  in case of dispute  claim  amp  legal action arising  out of the contract  the parties shall be subject to the jurisdiction of courts at Mumbai  India  only     Any notice given by one party to the other pursuant to this Contract shall be sent to the other  party in writing or by fax and confirmed in writing to the other party   s specified address  The  same has to be acknowledged by the receiver in writing    A notice shall be effective when delivered or on the notice   s effective date  whichever is later     kkkkkkkkkkkk       Page 27 of 51             Request for Proposal for Purchase of UPS System   SIDBI       5  Annexures   5 1  Bid Forwarding Letter     Annexure   I   5 2 
71. specified hereunder           Page 11 of 51             Request for Proposal for Purchase of UPS System   SIDBI       3 10 1  Original copy of the duly signed challan with name  designation  date and seal  of the office concerned affixed     3 10 2  Original copy of Suppliers invoices showing contract number  goods  description  quantity  unit price and total amount     3 10 3  Inspection Certificate issued by the nominated inspection agency  if any  and  the Supplier s factory inspection report and Quality Control Test Certificates     3 11  Period of Validity of Bids    3 11 1  Prices and other terms offered by Bidders must be firm for an acceptance  period of 90 days from date of closure of this RfP     3 11 2  In exceptional circumstances the Bank may solicit the Bidders consent to an  extension of the period of validity  The request and response thereto shall be  made in writing  The Bid security provided shall also be extended     3 11 3  Bank  however  reserves the right to call for fresh quotes at any time during the  period  if considered necessary     3 12  Deadline for submission of Bids    3 12 1  The bids must be received by the Bank at the specified address not later than  March 20  2012  1530hours     3 12 2  In the event of the specified date for the submission of bids  being declared a  holiday for the Bank  the bids will be received up to the appointed time on the  next working day     3 12 3  The Bank may  at its discretion  extend the deadline for submissi
72. ss is  to be based on the contents of the Bid itself  without recourse to extrinsic  evidence  The Bank would also evaluate the Bids on technical and  functional parameters including possible visit to inspect live site s  of the  bidder  witness demos  bidders presentation  verify functionalities    response times etc     3 16 2 4  If a Bid is not substantially responsive  it will be rejected by the Bank and    may not subsequently be made responsive by the Bidder by correction of  the nonconformity           Page 13 of 51             Request for Proposal for Purchase of UPS System   SIDBI       3 16 2 5  The Bidder is expected to examine all instructions  forms  terms and  specification in the Bidding Document  Failure to furnish all information  required by the Bidding Document or to submit a Bid not substantially  responsive to the Bidding Document in every respect will be at the  Bidder s risk and may result in the rejection of its Bid     3 16 2 6  The bidder should satisfy the pre qualification criteria as specified in the  tender     3 16 3  Technical Evaluation    3 16 3 1  Pursuant to the evaluation of pre qualification  minimum eligibility  criterion mentioned above  bidders will be short listed for technical  evaluation  Technical evaluation will be carried out only for the bidders  who succeed the pre qualification criterion     3 16 3 2  SIDBI will review the technical bids of the short listed bidders  who qualify  the minimum eligibility criteria  to determine w
73. stortion with no  additional filters should be less than  5   f   Soft Start   Should be linear from 0   100  input current and should not  exhibit inrush  This should take  place over a user selectable 1  60  second time period with a factory  default of 10 seconds   3   UPS Output   a   AC Output Nominal Output  230V   3 Phase  4 wire   G  50 Hz   b    AC Output Voltage Distortion  Less  than  2    100  Linear Load   Less than 6  for SMPS load as  defined by EN50091 3 IEC 62040   3   c   AC Output Voltage Regulation       1  For 100   Linear or Nonlinear  Load  d   Voltage Transient Response     5   maximum RMS change in a half  cycle at load step 0  to 100  or  100  to 0    e   Voltage Transient Recovery within   lt 50 milliseconds  f   Output Voltage Harmonic Distortion  should be 2  THD maximum and  1  single harmonic for a 100   linear load   g   Phase Angle Displacement    i    120 degrees    1 degree for  balanced load   ii    120 degrees    1 degrees for 50   imbalanced load   iii     120 degrees    3 degrees for 100   imbalanced load   h   Overload Rating   Normal Operation    i    150  for 30 seconds or better  before transfer to Bypass   ii    125  for 10 minutes or better  before transfer to bypass      Overload Rating   Bypass operation      125  continuous  i    1000  for 500 milliseconds  j   System AC AC Efficiency                                                                                                                                                   
74. tem        5  Year AMC charges   01  of UPS system        6  Year AMC charges   01  of UPS system                    Total AMC Charges  B              Cost of additional Items       S N     Component First   Second   Third   Fourth Fifth  Year Year Year Year Year    Sixth Total  Year Cost       Cost of  additional power  module with one  year Warranty        Cost of one  battery module  with one year  warranty        Cost of one PDU  of 32Amps_ with  one year  warranty                                Total  C              Page 41 of 51          Request for Proposal for Purchase of UPS System    MSDE          D    AMC charges for additional Items                               S N  Component Second   Third Fourth Fifth Sixth Total Cost  Year Year Year Year Year  1   AMC of  additional power  module  Total  D              E    Total Cost of Ownership  TCO  for Six Years             Total  A    Total  B    Total  C    Total  D           Bidders are requested to note the following     e All the details must be provided as per format   e Masked commercial bids must be given with technical bid     e All the rates must be quoted in INR  The cost should be inclusive of all taxes    e Octroi amount  if any  shall be reimbursed separately on the production of original  receipt in the name of SIDBI  Vendor should claim the octroi reimbursement  if  any  at the time of delivery payment i e  90     e L1 would be determined on the basis of the TCO as at E  AMC value will be  calculated on Pr
75. the specified periods       Serious discrepancy in hardware noticed during the pre dispatch factory  inspection  and    4 21 3 In addition to the cancellation of purchase contract  Bank reserves the right to  appropriate the damages through encashment of Bid Security   Performance  Guarantee given by the Bidder     4 22  Patent Rights    In the event of any claim asserted by a third party of infringement of copyright  patent   trademark  industrial design rights  etc  arising from the use of the Goods or any part thereof  in India  the Supplier shall act expeditiously to extinguish such claim  If the Supplier fails to  comply and the Bank is required to pay compensation to a third party resulting from such  infringement  the Supplier shall be responsible for the compensation including all expenses   court costs and lawyer fees  The Bank will give notice to the Supplier of such claim  if it is  made  without delay     4 23  Force majeure    4 23 1  If the performance as specified in this order is prevented  restricted  delayed or  interfered by reason of Fire  explosion  cyclone  floods  War  revolution  acts of  public enemies  blockage or embargo  Any law  order  proclamation  ordinance   demand or requirements of any Government or authority or representative of any  such Government including restrict trade practices or regulations  Strikes   shutdowns or labour disputes which are not instigated for the purpose of avoiding    obligations herein  or Any other circumstances be
76. time beyond its  present validity period  but at our sole discretion        Page 50 of 51    Request for Proposal for Purchase of UPS System Y SIDBI       5  The liability under this guarantee is restricted to Rupees    only and will  expire on and unless a claim in writing is presented to us at Bank  Bank  Name and Details  within 3 months from   i e  on or before  all your rights will be forfeited and we shall be relieved of and discharged from all our  liabilities there under   6  The Guarantee herein contained shall not be determined or affected by Liquidation  or winding up or insolvency or closure of the Vendor   7  The executant has the power to issue this guarantee and executants on behalf of  the Bank and hold full and valid Power of Attorney granted in their favour by the Bank  authorising them to execute this guarantee   Notwithstanding anything contained here in above  our liability under this guarantee is  restricted to Rs   Rupees only   Our guarantee  shall remain in force until   Our liability hereunder is conditional upon your  lodging a demand or claim with Bank  Bank Name and Details  on or before    Unless a demand or claim is lodged with Bank  Bank Name and Details   within the aforesaid time  your rights under the guarantee shall be forfeited and we  shall not be liable there under  This guarantee shall be governed by and construed in  accordance with the laws of India  All claims under this guarantee will be made  payable at Bank  Bank Name and Details 
77. tractors  agents  or advisers     1 4  Costs to be borne by Respondents    All costs and expenses incurred by Respondents in any way associated with the  development  preparation  and submission of responses  including but not limited to  the  attendance at meetings  discussions  demonstrations  etc  and providing any additional  information required by SIDBI  will be borne entirely and exclusively by the Respondent     1 5  No Legal Relationship    No binding legal relationship will exist between any of the Respondents and SIDBI until  execution of a contractual agreement     1 6  Recipient Obligation to Inform ltself    The Recipient must conduct its own investigation and analysis regarding any information  contained in the RfP document and the meaning and impact of that information     1 7  Evaluation of Offers    Each Recipient acknowledges and accepts that SIDBI may in its absolute discretion apply  selection criteria specified in the document for evaluation of proposals for short listing    selecting the eligible vendor s   The RfP document will not form part of any contract or  arrangement  which may result from the issue of this document or any investigation or  review  carried out by a Recipient     1 8  Errors and Omissions    Each Recipient should notify SIDBI of any error  omission  or discrepancy found in this  RfP document           Page 2 of 51             Request for Proposal for Purchase of UPS System   SIDBI          1 9  Acceptance of Terms    A Recipient w
78. use in the absence of  the originals  replacements without disrupting the Bank   s regular work     4 14 19  If during operation  the down time of any piece of equipment or component  thereof exceeds the agreed Call To Resolution time  the Supplier shall provide  standby equipment of the same or higher configuration at no cost to the Bank till  the original equipment is repaired and made operational           Page 23 of 51             Request for Proposal for Purchase of UPS System MAD          4 14 20  In case some equipment is declared by the vendor as beyond repairs  the    vendor shall provide a replacement equipment of the same of higher  configuration from the same OEM with prior approval of the bank     4 14 21  Free on site maintenance services shall be provided by the OEM during the    period of warranty     4 14 22  Further provided that the Bank may  during the currency of the warranty  shift the    goods wholly or in part to other location s  within the Country and in such case  the Supplier undertakes to continue to warrant or maintain the goods at the new  location without any other additional cost to the Bank     4 15  Annual Maintenance Contract     4 15 1     4 15 2     4 15 3     4 15 4     4 15 5     4 15 6     4 15 7     4 15 8   4 15 9     The selected vendor will enter into comprehensive onsite AMC  Annual  Maintenance Contract  with the bank  if so desired by the bank  for post warranty  maintenance after the expiry of the 1 year warranty period  Howeve
79. vable battery module   This system should notify the user  in the event that a failed or weak  battery module is found    d   The Batteries should be long life  batteries  3 5year  and the battery  casing should be flame retardant  type    6    Software and Connectivity   a   Network Adaptor  The Ethernet                                                                                                                   Page 36 of 51    Request for Proposal for Purchase of UPS System Y SIDBI             S N Minimum Specifications Bidders Deviation  Response          Web SNMP Adaptor should allow  one or more network management  systems  NMS  to monitor and  manage the UPS in TCP IP  network environments  The  management information base   MIB  should be provided    b   Unattended Shutdown  The UPS   in conjunction with a network  interface card  should be capable of  gracefully shutting down one or  more servers when the UPS is  operating from the battery and  available runtime has reached a  user defined level    c   Web Monitoring  Remote  monitoring should be available via  a web browser such as Internet  Explorer    d   Simple Network Management  Protocol  SNMP   Remote UPS  Monitoring should be possible  through a standard MIB II compliant  platform   7   Display and Controls   a    Control Logic  The UPS should be  controlled by two fully redundant   user replaceable   hot swappable  Intelligence modules  IM   These  modules should have separate   optically isolated  commu
80. wer modules  The UPS  should be rack mountable shall utilize rack mounted N 1 redundant  scalable  array architecture     2 2 2 The UPS shall be true on line double conversion system using IGBT based  technology     2 2 3 The UPS system should consist of hot swappable VRLA battery modules for  providing backup of 30 minutes at 100KVA or 90KW load     2 2 4 The UPS system should be provided with 12 Power Distribution Units  PDUs   each of capacity 32Amps  The PDUs should be hot swappable i e  replaceable  without shutting down the system     2 2 5  The batteries and PDUs shall be installed in a separate 42U rack     2 2 6 All the components of UPS should be redundant without any single point of  failure    2 2 7 The bidder to note that  the technical specifications specified in Annexure  lll  are minimum specifications    2 2 8  The purpose behind issuing this RfP is to invite pre qualification  technical and  commercial bids from the eligible bidders and selection of bidder s  for the above  purpose    2 2 9 The selection process consists of three phase   s viz   1  Pre Qualification    Minimum Eligibility Criteria 2  Technical Evaluation and 3  Commercial  Evaluation     2 2 10  Bidder to note that due to space constraint in the datacenter  only modular UPS  system with hot swappable batteries and PDUs are considered     2 3  Scope of Work  The Scope of Work involves           Page 4 of 51             Request for Proposal for Purchase of UPS System   SIDBI       2 3 1 Supply
81. yond the control of the party  affected  then notwithstanding anything here before contained  the party affected  shall be excused from its performance to the extent such performance relates to  prevention  restriction  delay or interference and provided the party so affected  uses its best efforts to remove such cause of non performance and when  removed the party shall continue performance with utmost dispatch     4 23 2  If a Force Majeure situation arises  the Bidder shall promptly notify the Bank in  writing of such condition  the cause thereof and the change that is necessitated  due to the conditions  Until and unless otherwise directed by the Bank in writing   the Bidder shall continue to perform its obligations under the Contract as far s is  reasonably practical  and shall seek all reasonable alternative means for  performance not prevented by the Force Majeure event    4 24  Resolution of Disputes    It will be the Bank   s endeavor to resolve amicably any disputes or differences that may arise  between the Bank and the Bidder from misconstruing the meaning and operation of the  Tender and the breach that may result     In case of Dispute or difference arising between the Bank and a Supplier relating to any  matter arising out of or connected with this agreement  such disputes or difference shall be  settled in accordance with the Arbitration and Conciliation Act  1996  The Arbitrators shall be  chosen by mutual discussion between the Bank and the Supplier OR in ca
    
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