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1. To change port numbers via the web 1 Open a Web Browser 2 Type in the TCP IP address of the controller nic port Please note that nic and port are case sensitive and must be entered as lowercase 3 The following ports can be changed HTTP FTP TELNET MSGR SMTP SNMP 4 Password is sysadm Notes 1 The machine and controller must be rebooted upon making the change This will store the data on the machine 2 Please see Port Configuration attachment SPECIAL NOTE Solution contribution by Cesar Jimenez lan Lynch Mark D Attilio Production Print SSD Solution ID TAUS0801122EN Solution Usage Description What are the maximum E Mail one touch destinations Solution Maximum E Mail one touch destinations Model Destinations max Comments 7272 1008 bizhub 600 750 600 bizhub 500 420 360 1000 2000 w HDD bizhub 200 250 350 Copyright 2009 Konica Minolta Business Solutions U S A Inc June 2009 24 7272 Miscellaneous 549 SPECIAL NOTE Solution contribution by Don St Onge Workgroup SSD Solution ID TAUS0801261EN Description Serial number and meter reading location Solution Serial Number Open left front door UPC label is on the inside frame near knob F Meter Open left front door located in upper left corner black patch may cover meter Note Please see attachment SPECIAL NOTE Solution contribution by Cesar Jimenez Production Print SSD Solution ID TAUS08
2. Touch SPECIAL ORIGINAL on the touchscreen Touch AUTO on the touchscreen Touch the P key Using the numeric keypad enter the desired density shift 0 5 The default value is 3 Touch OK on the touchscreen two 2 times to return to the normal mode DPPN Solution ID TAUS0626422EN Solution Usage 0 Description How to immediately exit the current ECM session and have PLEASE ENTER PASSWORD message indicated on the touchscreen Solution Hold down the P key while simultaneously pressing the CLEAR QTY key Solution ID TAUS0626424EN Solution Usage 0 Description How to enable program group stapling Solution To enable program group stapling perform the following 1 Access the 25 mode hold down the 2 and 5 keys at power up or turn the main switch ON and then wait for the Ready to Copy message 2 Hold the P button down until the message Enter 4 digit Password To Change is displayed Note The button must be held down for about 5 seconds before the message is displayed Enter the password 9272 and press the Start Print button Select 1 Software SW setting Press the left up arrow until 20 is displayed The top of display should indicate SOFTWARE SWITCH SET MODE 20 0 0 Press the ON button once The top of display should now indicate SOFTWARE SWITCH SET MODE 20 0 1 Press RETURN MODE CHANGE and then BASIC SCREEN to return to normal operation ONAARW Solution ID TAUS0626426EN Solution Usage 0 Descr
3. Description How to disable the key counter from incrementing during print jobs Solution To disable the key counter from incrementing during print jobs perform the following 1 Access the 25 mode while holding down the 2 and 5 keys power the machine ON Press 1 on the touch screen Software SW Scroll to switch 16 3 using the arrow keys on the touch pad Press OFF Press the Return key on the touchpad Power the machine OFF ON to exit the 25 mode DPPN Solution ID TAUS0638582EN Description Copyright 2009 Konica Minolta Business Solutions U S A Inc 89 Solution Usage 0 Solution Usage 0 Solution Usage 0 Solution Usage 0 Solution Usage 0 June 2009 7272 J72 30 as the papers are exiting the finisher Solution CAUSE Incorrect finisher is installed SOLUTION The model 7272 can accept the following finishers FS110M FS111M and the FS210M The original FS110 FS111 and FS210 are not compatible with this model As all the finishers appear the same identification can be made using either the PCUA number or the serial number prefix FS110M PCUA 960327 S N prefix 14JS FS111M PCUA 960329 S N prefix 13YY FS210M PCUA 960328 S N prefix 14JT Solution ID TAUS0638697EN Solution Usage 0 Description When setting up E mail the server requests authentication Where is the setting Solution The IP511A only works with an SMTP server The controller does not act as a mail server Solution ID TAUS0638760E
4. KONICA MINOLTA SSD SUPPORT SOLUTIONS 7272 ALL ACTIVE SOLUTIONS June 2009 This document contains information that was exported directly from Konica Minolta s SSD Support knowledge base Some solutions may contain hyperlink references which originally contained links to graphic or text files If you wish to view these files you must access the solutions via SSD CS Expert Support on Konica Minolta s website www kmbs konicaminolta us Legal Notice This document is designed as a diagnostic tool primarily for Konica Minolta s support personnel and authorized service representatives Konica Minolta recommends that all service be performed by an authorized service representative Users are responsible for seeking advice of a Konica Minolta authorized service representative regarding the information opinion advice or content of this document USER AGREES THAT USE OF THIS DOCUMENT IS AT USER S SOLE RISK AND THAT THIS DOCUMENT IS PROVIDED ON AN AS IS BASIS WITHOUT WARRANTIES OF ANY KIND EITHER EXPRESSED OR IMPLIED INCLUDING BUT NOT LIMITED TO WARRANTIES OF TITLE OR IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE OTHER THAN THOSE WARRANTIES THAT ARE IMPLIED BY LAW AND INCAPABLE OF EXCLUSION IN NO EVENT WILL KONICA MINOLTA OR THOSE ACTING ON ITS BEHALF BE LIABLE FOR ANY DAMAGES INCLUDING WITHOUT LIMITATION DIRECT INDIRECT INCIDENTAL SPECIAL CONSEQUENTIAL OR PUNITIVE DAMAGES ARISING OUT OF YOUR USE OF THIS DOCUM
5. Select software dipswitch 2 using the left up down arrow s Select the bit number of the switch 0 using the middle up arrow Touch ON 1 on the touchscreen to enable the HDD Power the copier OFF ON to exit the 25 mode DARON Solution ID TAUS0658287EN Description How to reset the PM counter Solution To reset the PM counter perform the following 1 Access the 25 mode 2 Touch 3 PM count on the touchscreen 3 Touch COUNT RESET on the touchscreen 4 Touch YES on the touchscreen The PM count is reset and the start date is input automatically 5 Touch OK on the touchscreen 6 Touch Exit on the touchscreen Copyright 2009 Konica Minolta Business Solutions U S A Inc 110 Solution Usage Solution Usage Solution Usage Solution Usage June 2009 7272 Solution ID TAUS0700277EN Solution Usage Description Can one touch buttons be edited or deleted Solution To add or delete one touch keys perform the following 1 Enter the Key Operator Mode 2 Go to 19 Scanner transmission settings 3 Select E mail HDD or FTP 4 Select the key for the name to be changed or deleted To change the name touch the appropriate key and then touch Change Continue with step 5 To delete the name touch the appropriate key and then touch Delete Skip to step 6 5 Type in the recipient information into each input screen Touch the key on the left to select the information and then t
6. 5 Press the left up arrow until 11 is displayed 6 Press the right up arrow until 7 is displayed The top of display should indicate SOFTWARE SWITCH SET MODE 11 7 0 7 Press the ON button once The top of display should now indicate SOFTWARE SWITCH SET MODE 11 7 1 8 N w Press RETURN MODE CHANGE and then BASIC SCREEN to return to normal operation ote Making this change to the software switches will allow both a position code and a J code reference to be displayed any time a jam occurs Solution ID TAUS0626069EN Solution Usage 0 Description How to print the jam count list Solution To print the jam count list perform the following 1 Access the 36 mode Power the copier ON while pressing the 3 and 6 keys 2 Select 7 List output mode 3 From the List Output Mode Menu Screen select Management List 2 load 8 5x11 paper in Tray 1 and press the START button Note 25 mode 30 1 must be set to a 1 to print the Management List 2 To change the setting in the 25 mode perform the following 1 Access 25 mode Power the copier ON while pressing 2 and 5 2 Select option 1 SOFTWARE SWITCH 3 Scroll to dipswitch 30 1 using the arrows 4 Set it to a 1 by selecting ON or to a 0 by selecting OFF 5 Power the machine OFF ON Solution ID TAUS0626076EN Solution Usage 0 Description How to adjust lead edge erasure Solution To adjust lead edge erasure perform the following 1 Power the copier OFF Access the
7. 7272 3 Touch 7 Panel contrast Key sound adj on the touchscreen 4 Locate Buzzer volume regulation on the LCD and press Small or Big to increase or decrease the volume 5 Press RETURN on the touchscreen a couple of times to return to normal mode Solution ID TAUS0O626095EN Solution Usage 0 Description How to print using the web utility Solution To print using the web utility perform the following 1 Open the web browser on the PC and clear the command line 2 Type the TCP IP address of the NIC printer that you want to receive the print job 3 Web Utilities Version 3 will be indicated on the monitor display 4 Click on the Network Setup button and then click on Network Print Options 5 Select the file to be printed Note The files must be printer ready files such as TXT or PRN files not TIF or PDF files Browse to the file The file can be a local file or from a remote server 6 Type sysadm in lowercase as the password Note If sending a PRN file it will select the various print options selected in the driver Trademark ownership information Solution ID TAUS0626097EN Solution Usage 0 Description How to delete a job stored in Job Memory Solution To delete a job that is stored in Job Memory perform the following 1 Access the help mode power the machine OFF ON while pressing the help button Select 1 System copier System copier setting menu will be displayed Select 5 Lock
8. CAUSE The PK sensors require a sensitivity adjustment SOLUTION To adjust the PK sensors perform the following 1 Open the front door of the finisher and turn the power ON 2 Remove the PK control board cover 1 screw 3 On the board there are 5 VRs and 5 corresponding LEDs 4 For each sensor turn the VR clockwise until the corresponding LED goes out Then turn the VR counterclockwise slowly until the LED lights and continue counterclockwise one more graduation after the LED lights Perform this procedure for all 5 sensors Solution ID TAUS0628777EN Solution Usage 0 Description PZ109 J72 38 when duplexing and punching Solution CAUSE The PZ unit needs a firmware upgrade and or the dipswitches on the PZ board are set incorrectly Copyright 2009 Konica Minolta Business Solutions U S A Inc June 2009 85 7272 SOLUTION For the PZ109 to function on the model 7255 The PZ unit must have a firmware level of 40 or above In addition the dipswitches on the PZ control board must be set to the following Dipswitches 1 amp 2 set to ON Dipswitches 3 amp 4 set to OFF Solution ID TAUS0628809EN Solution Usage 0 Description PZ109 J72 60 when punching Solution CAUSE Photosensor sensitivity out of adjustment SOLUTION To adjust photosensor sensitivity perform the following 1 Power the copier OFF Open the front door of the PZ109 and clean the size detect board assembly p n 13NK 9610 Remove the access pane
9. From the Key Operator mode select 13 for Memory Switch Setting 2 Arrow down until 46 I P Scan Address manual input is displayed 3 Highlight this setting with the small down arrow on the right side of the LCD 4 Press the Change Setting Contents button on the LCD Ensure that the setting now indicates Permission Press the Return button to exit the Key Operator mode Solution ID TAUS0626573EN Solution Usage 0 Description Can the LT412 Item 950558 used on the 7155 7165 be used on the model 7272 Solution The 7272 uses the LT412M Item 950959 Solution ID TAUS0626719EN Solution Usage 0 Description E80 02 at power up or when attempting to flash the printer control Solution CAUSE There is a poor connection on the image CB or on the printer CB SOLUTION Power OFF unplug the machine and remove reinstall all connectors on the image and printer control boards Note Pay particular attention to CN202 on the printer CB and CN135 on the image CB Solution ID TAUS0626783EN Solution Usage 0 Description Scan to FTP is grayed out on the operation panel Solution CAUSE Scan to FTP is set for Masked in KEY OPE mode memory switches SOLUTION To enable scan to FTP perform the following 1 From the Key Operator mode select 13 for Memory Switch Setting 2 Arrow down until 46 I P Scan HDD Function Mask is displayed Copyright 2009 Konica Minolta Business Solutions U S A Inc June 2009 79 7272 3 Highligh
10. Production Print SSD and Tom Kelly Workgroup SSD Solution ID TAUS0702457EN Solution Usage 4 Description IntermittentSC52 01 andpossibly a squealing noise Solution CAUSE The DCPS has failed The noise that is being heard in combination with the service code is caused by a failed cooling fan in the DC Power Supply DCPS The fan is located on the right side of the power supply housing SOLUTION Replace DCPS 1 p n 56AA84512 Note The cooling fan is not available as a separate part It is a standard box type fan found in many computers A replacement can probably be found online or ata local computer store SPECIAL NOTE Solution contribution by Mark D Attilio Production Print SSD Solution ID TAUS0629488EN Solution Usage 3 Description SC46 01 and or SC46 08 at power up Solution PROBABLE CAUSES 1 A poor connection exists on the image CB and or the main CB or the write unit has failed Reseat all connectors on the image CB and main CB Replace the write unit p n4396 1239 01 for Di5510 Di7210 7255 7272 p n 4024 2052 01 for Di650 7165 and p n 4024 2050 01 for Di551 7155 if necessary Copyright 2009 Konica Minolta Business Solutions U S A Inc June 2009 34 Warm up wrong display incorrect operation lock up 2 LD1 or LD2 has failed and the image generated by the laser is not being output on the test pages This results in only half of the test pattern being printed in test mode Generate a test page in th
11. Solution No the FS111M finisher will not accept a PK120 punch unit The PK120 punch unit can be installed in either an FS110M or FS210M finisher The FS110M and FS210M finisher can be installed on the 7155 7165 Force 65 7255 or 7272 Solution ID TAUS0626037EN Solution Usage 6 Description How to set the default network scanning resolution DPI Solution To set the default network scanning resolution perform the following 1 Access the 25 mode hold down the 2 and 5 keys at power up or turn the main switch ON and then wait for the Ready to Copy message Hold the P button down until the message Enter 4 digit Password To Change is displayed Note The button must be held down for about 5 seconds 2 Enter the password 9272 and press the Start Print button 3 Select 1 Software DIP SW 4 Set the following software dipswitches to the value indicated DIPSWITCHES RESOLUTION 19 6 19 7 400 0 0 600 1 0 200 0 1 300 1 1 5 Press RETURN MODE CHANGE and then BASIC SCREEN to return to normal operation Solution ID TAUS0627646EN Solution Usage 6 Description FS110M how to identify if the correct finisher is installed Solution The model 7272 can accept the following finishers FS110M FS111M and the FS210M The original FS110 FS111 and FS210 are not compatible with this model As all the finishers appear the same identification can be made using either the PCUA number or the serial number prefix FS110M PCUA 96032
12. These drivers will be shown as a WHQL W indows H ardware Q uality L abs Download Access the Download Selector and type WHQL in Find downloads then click on Search amp gt Solution ID TAUS0652374EN Solution Usage 1 Description Intermittent blank copies when copying or printing Solution CAUSE A failed Image Control Board or Write Unit SOLUTION Review the jam code list for any 46 12 or 46 13 codes Replace the IMCB for these codes If no codes are displayed the problem may also be caused by a failed Write unit Replace the image CB p n 56QA 9011 as necessary If the problem is not resolved replace the write unit p n 56QA 6500 Solution ID TAUS0652546EN Solution Usage 1 Description Copyright 2009 Konica Minolta Business Solutions U S A Inc June 2009 69 7272 How to set the priority scanning method when entering the Scan Mode The default method is Scan to E mail Solution To set the priority scanning method when entering the Scan Mode perform the following 1 Enter the 25 Service Mode by powering on the copier while continuously depressing the 2 and 5 keys on the ten key pad 2 Select 1 Soft Switch Setting Mode 3 Set DIPSW 29 6 and 29 5 to obtain the proper priority scanning method E mail 0 0 HDD 0 1 and FTP 1 0 4 Restart the copier by powering OFF ON the copier Solution ID TAUS0654852EN Solution Usage Description What is the part number for the Printer Control Board Solution
13. the oldest Scan Error will be deleted Solution ID TAUS0626449EN Solution Usage 0 Description How to change or delete remove a programmed FTP address Solution To change delete remove a previously programmed FTP address perform the following Copyright 2009 Konica Minolta Business Solutions U S A Inc June 2009 77 7272 Press the HELP key Press KEY OPERATOR MODE as indicated on the touchscreen Press the DOWN arrow one time Select 19 Scan transmission setting Select FTP on the touchscreen Select CHANGE to change the FTP address or select DELETE to delete the FTP address Press OK and then RETURN to return to normal operating mode NOOARwWS Solution ID TAUS0626493EN Solution Usage 0 Description How to scan documents to the HD105 Solution To scan documents to the HD105 perform the following 1 Place documents in the RADF Select the 1 2 or 2 2 mode Touch STORE and press START Documents should scan in Touch OUTPUT APPLI Key in the password and touch OK Key in the name and touch OK Touch STORE Press START Press AUTORESET OONRARWD Solution ID TAUS0626495EN Solution Usage 0 Description Can the hard drive HD105 be recovered or reformatted if it fails Solution There is no way to recover or reformat the HD105 Item 950556 Replacement of the hard drive is necessary Note On the HD105 not only the standard format Microsoft Windows FAT32 but data such as watermar
14. 04 code is displayed after installing the HDD Solution CAUSE The incorrect HDD has been installed The HDD from the IP 511 and IP 511A are not the same SOLUTION Confirm that part number 14KX 9040 is used when installing a replacement HDD in the IP 511A Solution ID TAUS0649479EN Solution Usage 1 Description J17 10 during copy mode Solution Copyright 2009 Konica Minolta Business Solutions U S A Inc June 2009 68 7272 CAUSE The ADU DB or PS44 registration failed SOLUTION To check PS44 perform the following 1 Access the 47 multimode power the machine ON while holding down on the 4 and 7 keys input code 23 press P 3 P 2 Actuate PS44 and watch for a change of state at the control panel 3 If there is no change of state replace PS44 p n 08AA85510 If there is a change of state replace the ADU DB p n 56QA 9040 Solution ID TAUS0650842EN Solution Usage 1 Description Unable to enter correct copy quantity Solution CAUSE Copy limit function is enabled SOLUTION To program the copy quantity limit perform the following 1 Access the 25 mode 2 Touch 1 Software SW setting on the touchscreen 3 Press the leftmost UP key eight times until 09 is displayed on the far left of the LCD 4 Use the matrix below to determine which value inputs at DIPSW9 bits 0 1 2 and 3 should be entered to select the copy quantity limit desired by the customer 5 Use the matrix below to determine which
15. 3 Banner page is the top item and is already highlighted Press OK 4 Select either OFF or ON and press OK 5 Press cancel to return to the normal printer screen Solution ID TAUS0639448EN Solution Usage 0 Description Banner pages are being generated even with all banner selections options disabled Solution CAUSE The NIC firmware is corrupted SOLUTION Reset the NIC to factory settings and upgrade to the latest level firmware version To reset the IP511 NIC to factory settings perform the following 1 Power down the IP unit and remove the small rear IP511 cover Set jumper OP2 to the lower 2 pins bottom and middle for factory initialization Power the IP unit ON and leave it on for five minutes Power down the IP unit and reset jumper OP2 to the upper 2 pins upper and middle Install the rear cover The card should now be initialized and should print a status page once both the IP unit and the printer have come to a ready state DPPN Solution ID TAUS0639515EN Solution Usage 0 Description How to copy a two sided small size original i e a check insurance card ID card etc onto the same side of a copy Solution To copy a two sided small size original onto only one side perform the following 1 In Copy mode press Application on the LCD 2 Press Stamp Overlay 3 Press Overlay and then OK 4 Press OK to accept setting 5 Lift the RADF and place the original in the upper left corner of the platen g
16. 36 mode power the copier ON while pressing the 3 and 6 keys Touch 2 Image adjustment on the touchscreen Touch 3 Timing adjustment on the touchscreen Touch 4 Printer lead edge timing adj on the touchscreen Touch the Copy Screen key on the touchscreen then make a copy and confirm the output Press the C key while pressing the P key Enter a value from the numerical keypad or the touchscreen and then touch the SET key located on the touchscreen The adjustment range is 20 small to 40 large 9 Repeat steps 6 through 8 until the lead edge erasure conforms to the standard range within 3mm 10 Power the copier OFF ON to exit the 36 mode ONOARWL Solution ID TAUS0626078EN Solution Usage 0 Description How to program the machine to default to the settings made in the copier initial mode in Key Op mode when the auto reset button is pressed Copyright 2009 Konica Minolta Business Solutions U S A Inc June 2009 72 7272 Solution To program the machine to default to all copier initial settings when the auto reset key is pressed perform the following 1 Press the HELP key Press Key Operator Mode which is displayed on the touchscreen Press the down arrow which is located at the bottom left corner of the touchscreen one time Press 13 Memory switch settings Using the arrows on the right lower corner of the touchscreen press the down arrow and scroll to 2 AUTO RESET key function Press Change
17. 8 digit Solution To access the currently programmed ECM master key code 8 digit perform the following 1 Access the 25 mode 2 Touch 6 Password setting on the touchscreen 3 The currently programmed ECM master key code will be displayed on the touchscreen Solution ID TAUS0629526EN Solution Usage 0 Description How does Konica Minolta prevent security breaches or loss of classified documentation on this model Solution The security technique found in the Security Statement is consistent throughout Konica Minolta s digital product line to prevent unauthorized use of stored data Note To view the above PDF Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http www adobe com products acrobat readstep2 html URL http www adobe com products acrobat readstep2 html Trademark ownership information Copyright 2009 Konica Minolta Business Solutions U S A Inc June 2009 87 7272 Solution ID TAUS0629829EN Solution Usage Description How to scan to large document jobs or multiple documents into one document Solution To scan many originals or multiple documents into one document perform the following 1 Press the MODE key to select SCANNER SERVER mode Press NETWORK on the touchscreen PRESS HDD on the touchscreen Select the entry name or input the entry name and box number using the Address Manual Input option on the touchscreen and press OK Press
18. 96 Solution CAUSE This is a known product limitation SOLUTION Konica Minolta will not address this issue on current products however a correction will be pending on future products Solution ID TAUS0648558EN Solution Usage 0 Description J32 04 when making copies especially with legal and letter R originals Solution CAUSE Problem with ADU SOLUTION Replace the ADU Open Shut p n 56AA 51102 Solution ID TAUS0648731EN Solution Usage 0 Description When duplexing 8 5x11 paper the second side is upside down Solution CAUSE The binding mode in OUTPUT APPLI is set to UP BINDING instead of RIGHT LEFT BINDING SOLUTION To set the binding mode to RIGHT LEFT BINDING perform the following 1 Press OUTPUT APPLI on the touchscreen 2 Select RIGHT LEFT BINDING and press OK Solution ID TAUS0648733EN Solution Usage 0 Description When using the 1 2 mode copying 8 5x14 or 11x17 the second side is upside down Solution CAUSE Original direction was not selected in the SPECIAL ORIGINAL mode SOLUTION To change the original direction perform the following 1 On the touchscreen select SPECIAL ORIGINAL 2 Special original window will be displayed 3 On the far left of the touchscreen highlight the ORIG DIRECTION that is desired for the copy job 4 Select OK on the bottom of the right on the touchscreen to return to the copy screen Copyright 2009 Konica Minolta Business Solutions U S A Inc June 2009 1
19. Acrobat Reader can be downloaded for free from the Adobe Web site at http www adobe com products acrobat readstep2 html URL http www adobe com products acrobat readstep2 html Trademark ownership information Copyright 2009 Konica Minolta Business Solutions U S A Inc June 2009 94 7272 Solution ID TAUS0641572EN Solution Usage 0 Description Is the TWAIN driver compatible with Macintosh Solution The TWAIN driver is not compatible with Macintosh Trademark ownership information Solution ID TAUS0641602EN Solution Usage 0 Description FS111 J72 17 and or J72 18 with jamming at the bypass gate Jamming does not occur unless copies prints are being directed into the stacker for stapling and or folding Solution CAUSE The travel limit of the bypass gate is set by 2 rubber pads on the gate located just above the bypass gate On some machines these pads do not allow the bypass gate to move far enough when its solenoid SD5 fires Adjusting the positions of the solenoids does nothing to correct this Either a gate is warped or the pads are too large SOLUTION Removing the pads will resolve the jamming though a noise will be heard each time the bypass solenoid fires once per set on all sets after the first one Replacing the gate p n 12QR45292 bypass gate p n 12QR45301 and pads 2 p n 129u45170 should solve the problem and eliminate the noise SPECIAL NOTE Solution provided by Stephen Hooker KM
20. At the DOS prompt type d Recovery The controller will initiate a batch file that reloads system code This process will take approximately 3 4 minutes 7 Once writing is complete a message Recovery Done will display in the Terminal Session Power OFF the machine and remove the serial cable The system can now be initialized 8 If the system image is older than current system code updated system code can now be installed once the printer has initialized completely The latest version firmware or system software is available via the Konica Minolta Download Selector Access the Selector from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more Notes a The recommended file to use when performing a recovery of the system software is the Recovery bat file However there are three recovery files on the D partition D Recovery bat D VER600 install bat same as recovery bat Copyright 2009 Konica Minolta Business Solutions U S A Inc June 2009 7272 Controller no or slow print scan failure garbled data lockup D AVER570 lnstall bat b If the recovery does not complete from the Recovery bat file then change directories and run the VER57O install bat file This will install version 5 5 1 system software not version 5 7 0 Once 5 5 1 is loaded and initializes correctly install version 6 0 0 system software and any related patches c If any of the processes do not take place check
21. CAUSE The engine address book was trying to download via the IP controller network port Solution Usage 0 SOLUTION To download or upload address book information connect to the engine network port To configure the TCP IP address on the engine perform the following Press HELP to access Key Operator mode Press 1 System Initial Set engine TCP IP address subnet mask and gateway Exit key operator mode Download the address book from the engine aOPRonNn gt Trademark ownership information Solution ID TAUS0630588EN Description PZ109 hole punch availability Solution A 2 hole and 3 hole punch system is selectable Solution ID TAUS0630825EN Description How to program a group entry for Scan to E Mail Solution To program a group entry for Scan to E Mail perform the following 1 Press the mode key to select SCAN SERVER and then select Network 2 Select the desired E Mail addresses for the group and press GROUP ENTRY 3 Enter a name for the group and press OK 4 The group name will now be listed when the group option is selected Note The Group Registration Scan to E Mail feature will allow up to 12 groups to be entered Solution ID TAUS0630839EN Description Scan to E mail FTP or box The 400 600 DPI settings are grayed out Solution CAUSE Incorrect settings SOLUTION Go into 25 mode Switch number 21 7 must be set to 0 to enable 400 600 DPI scanning Solution ID TAUS0638551EN
22. Job memory Lock job memory will be displayed Using the arrows on the right side of the touchscreen scroll to the job that is being deleted Press the DEL button located on the bottom left of the touchscreen Press the Return Power machine OFF ON ONHNHARYWL Solution ID TAUS0626238EN Solution Usage 0 Description How many E mail addresses can be programmed via the Email Address Export Tool Solution A maximum of 1008 E mail addresses can be programmed via the Email Address Export Tool Solution ID TAUS0626295EN Solution Usage 0 Description Site requirements 7272 Solution Site Requirements 20 and 30 Ampere Machines See also Konica Minolta Site Requirements Forms FO 9 and FO 10 which provide the site requirements to which customers must conform before having any Konica Minolta 20 or 30 ampere models installed Note To view the above PDFs Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http www adobe com products acrobat readstep2 html URL http www adobe com products acrobat readstep2 html Trademark ownership information Solution ID TAUS0626317EN Solution Usage 0 Description SC56 04 when trying to print a system configuration page Solution Copyright 2009 Konica Minolta Business Solutions U S A Inc June 2009 74 7272 CAUSE An IP511 is installed SOLUTION Install the IP511A Item 960330 Note The IP511 is not compa
23. Manual Input option on the touchscreen and press OK Press the STORE option on the touchscreen Place originals in the RADF and press START Continue scanning originals in the RADF until completed When all the originals have been scanned deselect the STORE option and press the START key One TIF will be created for all the originals scanned ONDAR YN Solution ID TAUS0626089EN Solution Usage 0 Description How to enable the key click sound on the operation panel Solution To enable the operation panel click sound perform the following 1 Press the HELP key Press Key Operator Mode which is displayed on the touchscreen Touch the down arrow on the lower left corner of the touchscreen Touch 13 Memory switch setting on the touchscreen Touch the down arrow on the lower left of the touchscreen three 3 times 22 Key click sound will be displayed Touch Change Setting Contents on the lower middle of the touchscreen until the desired setting is displayed Press RETURN on the touchscreen a couple of times to return to normal mode NOOR wh Solution ID TAUS0626091EN Solution Usage 0 Description How to increase or decrease the key click sound of the operation panel Solution To increase or decrease the operation panel click sound perform the following 1 Press the HELP key 2 Press Key Operator Mode which is displayed on the touchscreen Copyright 2009 Konica Minolta Business Solutions U S A Inc June 2009 73
24. Printer Control Board PRCB p n 56QA 9020 Solution ID TAUS0700244EN Solution Usage Description How to determine what version of Sun Java is installed on a Microsoft Windows workstation Solution To determine what version of Sun Java is installed perform the following 1 From a command prompt type java version 2 Press Enter 3 The version of Sun Java will be indicated If the command is not recognized then Sun Java is not installed Solution ID TAUS0700687EN Solution Usage Description Registration shifted 1 1 5 inches when using the RADF Solution CAUSE The center Light Shield Sheetmounted on the Platen Guide Part Leftis worn or improperly positioned SOLUTION Move the center Light Shield Sheet p n 13QA45290 a few millimeters to the right It is recommended that it be replaced because the adhesive back my not stick once it has been removed Note The Platen Guide Part Left p n 13QA41030 is the black guide on the bottom left side of the RADF The Light Shields are the three black squares mounted to the guide Solution ID TAUS0701368EN Solution Usage Description J11 02 Solution CAUSE Failed MC15 and MC16 SOLUTION Replace MC15 and MC16 p n 56AA8201 1 Solution ID TAUS0702888EN Solution Usage Description How to print to a printer on a Microsoft Windows XP PC from a Macintosh running OS version 10 4 x Solution Please perfrom the step by step procedure mentioned in th
25. SC46 99 When the front door is opened closed the code goes awaybutwill reoccur Solution CAUSE This code is generated if the EDH memory module is not functioning or not connected properly SOLUTION Try removing the optional memory and reseating it This usually resolves the problem If this fails to correct the issue try removing the optional memory completely If the code still will not clear the ICB has failed and should be replaced Image Control Board p n 4396 1278 01 for 7255 7272 Di5510 Di7210 p n 56AA 9012 for 7155 7165 p n 4024 2057 01 for Di551 Di650 Solution ID TAUS0629420EN Solution Usage 0 Description Scanner unit is slamming against the left side of the machine frame when copying from the platen Solution CAUSE Failed SCB scanner control board SOLUTION Replace the SCB p n 56AA 9091 Solution ID TAUS0641737EN Solution Usage 0 Description This device does not support scanning function error message when retrieving address book from MFP Controller Solution CAUSE The engine address book was trying to download via thecontroller network port SOLUTION To download or upload address book informationconnect to the engine network port To configure TCP IP address on the engine perform the following 1 Press HELP to access Key Operator mode 2 Press 1 System Initial 3 Set engine s TCP IP address subnet mask and gateway 4 Exit key operator mode 5 Download the address book from the en
26. TAUS0642318EN Solution Usage 0 Description J51 01 Solution CAUSE Photosensor dislodged on the lower paper lift plate of the bypass tray Copyright 2009 Konica Minolta Business Solutions U S A Inc June 2009 97 7272 SOLUTION Reinstall photosensor to its original position SPECIAL NOTE Solution provided by Edmond Howell KMBS SAN ANTONIO Solution ID TAUS0642373EN Solution Usage 0 Description When browsing to the main body NIC the pictures or boxes are corrupt and only text is displayed Solution CAUSE Show Pictures is not selected in Microsoft Internet Explorer SOLUTION To enable Show Pictures in Internet Explorer perform the following 1 Right click on IE and select Properties 2 Select the Advanced tab 3 Scroll until Show Pictures is displayed select it and apply it Trademark ownership information Solution ID TAUS0642458EN Solution Usage 0 Description Banner pages are being generated even with all banner selections options disabled Solution CAUSE The NIC firmware is corrupted SOLUTION Reset the NIC to factory settings and upgrade to the latest level firmware version To reset the IP511A NIC to factory settings perform the following 1 Power down the IP unit and remove the small rear IP511A cover Set jumper OP2 to the lower 2 pins bottom and middle for factory initialization Power the IP unit ON and leave it on for five minutes Power down the IP unit and reset jumper OP2 to t
27. Usage 0 Description J32 03 when simplex copying printing and exiting face down Solution CAUSE The Exit Open Shut gate p n 56QA51090 is binding or is damaged SOLUTION Inspect the gate for any binding or damage Closely inspect the rear side of the gate to insure that the return spring is not missing since the gate is also the actuator for PS42 paper reverse sensor Solution ID TAUS0628322EN Solution Usage 0 Description PZ109 can 8 5x11 paper be Z folded Solution The PZ109 will Z fold 11x17 or 8 5x14 inch paper The PZ109 will not Z fold 8 5x11 paper Note This highly requested accessory is used to twice fold 11x17 paper ledger and 8 5x14 paper legal paper inward in order to make the width of the paper the same width as an 8 5x11 letter piece of paper or to provide the ability to fit that same larger paper inside of three ring binders Solution ID TAUS0628324EN Solution Usage 0 Description PZ109 can 8 5x11R paper be Z folded Solution The PZ109 will Z fold 11x17 or 8 5x14 inch paper The PZ109 will not Z fold 8 5x11R paper Note This highly requested accessory is used to twice fold 11x17 paper ledger and 8 5x14 paper legal paper inward in order to make the width of the paper the same width as an 8 5x11 letter piece of paper or to provide the ability to fit that same larger paper inside of three ring binders Solution ID TAUS0628765EN Solution Usage 0 Description PK120 J72 43 when punching Solution
28. a TCP IP address must be used instead of the PC host name Solution ID TAUS0701964EN Solution Usage 2 Description When searching solutions by models referenced links for the documentsare notaccessible Solution CAUSE This is a search of the printed database The links are locatedwithin the solution in the database SOLUTION Copy the solution ID number into the Knowledgebase look up Keyword field and select Search to access the solution complete with active links to attached documents Note If there is an actual dead link within the solution please send an E mail to cses kmbs konicaminolta us with the solution ID number and please identify the link Solution ID TAUS0702209EN Solution Usage 2 Description Intermittent J32 04 jams from all trays Solution CAUSE Failure of ADU board SOLUTION Replace the ADU board PART NUMBER MODEL 56AA 904 2 7165 56EA 904 2 7155 56QA 904 0 7255 7272 Special Note Solution provided by Jose Luna KMBS Woodland Hills Solution ID TAUS0608821EN Solution Usage 1 Description What is the part number for the paper exit tray Solution The paper exit tray comes in two pieces paper exit tray 1 p n 40AA12121 and paper exit tray 2 p n 40AA12130 Solution ID TAUS0625955EN Solution Usage 1 Description Product Specifications 7272 Solution 7272 Product Specifications Note To view the PDF Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the A
29. adobe com products acrobat readstep2 html URL http www adobe com products acrobat readstep2 html Trademark ownership information Solution ID TAUS0626032EN Solution Usage 2 Description Copyright 2009 Konica Minolta Business Solutions U S A Inc June 2009 50 7272 How to program PDF or TIFF as the default when scanning to E Mail HDD or FTP Solution To program the PDF or TIFF as the default for each scan type perform the following procedure 1 Press the HELP key and then press Key Operator Mode displayed on the touchscreen 2 Press the down arrow which is located at the bottom left corner of the touchscreen one time 3 Select 13 Memory switch setting 4 Press the down arrow in the lower left hand corner of the touchscreen 7 times 5 Use the arrows in the upper right hand corner to select Items 51 51 and 53 6 Once selected press the Change Contents Setting to select Package TIFF or PDF In case of the HDD there is an additional item called Division TIFF which is used for creating individual scan jobs from a multiple set scan 7 Press RETURN a couple of times to return to normal mode Trademark ownership information Solution ID TAUS0626035EN Solution Usage 2 Description How to program the Mixed Original mode as a default at power up Solution To program the Mixed Original mode as default perform the following 1 Access the Key Operator Mode by powering ON the machine while pressing the HE
30. and press the Start Print button From the memory setting mode menu select 1 Software SW setting Use the left set of arrows to scroll to dipswitch 2 Verify that 2 0 is displayed If not use the left and right up down arrows until 2 0 is displayed Select ON 1 8 Power the machine OFF ON to exit the 25 memory setting mode or Press RETURN MODE CHANGE and EXIT or BASIC SCREEN to return to normal operation NOOR Solution ID TAUS0629371EN Solution Usage 0 Description DF322 image is shifted approximately 1 5 inches in the lead to trail direction and performing the RADF restart timing has no effect Solution CAUSE The three Light Shield Sheets attached to the Platen Guide Part Left p n 13QE41030 are worn or damaged SOLUTION Replace the three Light Shield Sheets p n 13QA45290 Solution ID TAUS0629419EN Solution Usage 0 Description PK120A 3 Hole punch is being displayed instead of 2 Hole punch in the OUTPUT APPLI mode Solution CAUSE Incorrect DIP SW setting SOLUTION For 2 Hole punch to be displayed set both DIP SW 22 1 and 22 2 to 0 Solution ID TAUS0629500EN Solution Usage 0 Description When ECM printing is there a way to have the job print automatically Solution The print job will automatically print providing the ECM user ID and or password is entered in the driver Solution ID TAUS0629504EN Solution Usage 0 Description How to access the currently programmed ECM master key code
31. as GROUP BUTTON CANNOT BE USED IN THIS MODE or NUMBER OF ORIGINALS SHOULD BE MAX IN STAPLE MODE Solution ID TAUS0627495EN Solution Usage 0 Description PageScope Address Book utility is missing the model drop down list in the main window Solution CAUSE The monitor resolution was set below 1024x768 16 bit color SOLUTION Set the monitor resolution to 1024x768 16 bit color or better SPECIAL NOTE Solution provided by Charles Wallace EASTERN COPY PRODUCTS Solution ID TAUS0627531EN Solution Usage 0 Description How to configure Secure IP Printing to allow only specific TCP IP addresses to print to the NIC Solution The latest firmware for the IP511A internal NIC enables the Network Administrator to designate which TCP IP addresses have access to the IP511A internal NIC This feature is called Secure IP Printing and will allow up to ten TCP IP addresses to be entered on the NIC The TCP IP addresses can be entered via a browser and can be accessed by entering Paddress nic Security Notes 1 Access to this menu is case sensitive Security Once an address is added to the list only those addresses on the list have access to print channel and HTML pages Press the reset button on the Security page to reset the TCP IP address to 0 0 0 0 and factory defaults will all be disabled after a NIC reset All changes require a reset to take affect A password is required to make changes The default password is sysadm The latest
32. browse to the NIC using the TCP IP address 11 Select Copier Setup 12 Enter the Key Operator password and select APPLY If a Key Operator password is not assigned enter 0000 and select APPLY 13 Select Scan Transmission Setting 14 Enter the name and E mail address to be registered and select Registration 15 The E Mail address is now set on the main body Note As an alternative register the HDD and FTP information from the same screen Trademark ownership information Solution ID TAUS0640326EN Solution Usage 0 Description HP Web JetAdmin plug ins Solution Konica Minolta has co developed device plug ins URL http techweb konicabt com tpm media Web_JetAdmin_Plug pdf with Hewlett Packard HP for customers who have already standardized on the HP Web JetAdmin software application The Konica Minolta plug ins allows HP Web JetAdmin users to monitor configure and manage Konica Minolta MFPs and printers on the network using a standard Web browser Once the Konica Minolta plug ins are installed IT managers can increase their device management efficiency substantially The plug ins provide accurate graphical representations as well as real time status conditions on select KMBS MFPs and printers on the network Notes 1 To view the above PDFs Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http www adobe com products acrobat readstep2 html URL http Awww adobe
33. diagnostics to check the state of the door switches and sensors Use 47 mode code 25 P04 input to check MS1 and MS2 With the doors open the indication on the display should be H If L is indicated one or both of the switcheshas failed or is disconnected Use diagnostic code 25 P 02 and P 03 input to check PS39 Left Door Photosensor and PS38 Right Door Photosensor With the front doors open the indication on the display should be H If either is L the respective sensor is not functioning correctly SPECIAL NOTE Solution contribution by Ken Walker Workgroup SSD Solution ID TAUS0628380EN Solution Usage 1 Description DF 322 the RADF becomes difficult to close when it is approximately 6 inches from the platen glass Solution CAUSE The slam prevention shock dampener has failed SOLUTION Replacehinge L with the modified one p n 14KA10033 See the attached file for the replacement procedure Note To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html Solution ID TAUS0641748EN Solution Usage 1 Description J32 04 during operation jamming at the paper exit Solution CAUSE When the end user has a jam and opens the ADU the paper tears on the exit side creating damage to the mylars SOLUTION Replace or trim the mylars p n 56AA48200 for 7155 7165 7255 7272and p n 4024 3079 01 for Di551 Di650 Di5510 Di
34. hole punch option only the 3 hole selection is available on the LCD panel under Output Application Punch Solution CAUSE The installation instructions for the punch option fails to indicate that DIPSW 22 5 must be switched to ON to enable Automatic Hole Punch Switching SOLUTION Access the 25 service mode by holding the 2 and 5 keys down wile powering on the copier Select 1 Software Switch Setting Change DIPSW 22 pit number 5 to ON Power OFF ON to reinitialize the copier Both 2 hole and 3 hole options will now be available under Output Application Punch Solution ID TAUS0643811EN Solution Usage 0 Description SC70 01 on power up after new installation of the FS111 finisher Solution CAUSE This issue is caused by a communication problem between the finisher and copier In most cases this is due to having the incorrect finisher installed There are two variants of FN115 FS111 The first variant is the FN115 FS111M Item 4376 622 which can be connected with the Di5510 7255 and Di7210 7272 The second variant is the FN115 FS111 Item 4376 612 which can be connected with the Di850 7085 The problem is generated when the FN115 FS111M for the Di5510 7255 is used with the Di850 The FN115 FS111M finisher can easily be identified by the addition of a 4 to 6 wire harness included with the installation hardware that comes with finisher SOLUTION If an incompatible finisher FN115 FS111M being connected to a Di850 the fin
35. jig Solution See T20040115A1 for details Note To view the above PDF Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http www adobe com products acrobat readstep2 html URL http www adobe com products acrobat readstep2 html Trademark ownership information Solution ID TAUS0640056EN Solution Usage 0 Description SC46 43 when selecting image overlay Solution CAUSE A failed hard drive HD105 SOLUTION After verifying all connections related to the HD105 and if the problem remains replace the hard drive Item 950556 Note Even if this problem is occurring it still may be possible to scan to and retrieve documents from the hard drive Solution ID TAUS0640162EN Solution Usage 0 Description How to perform the touchscreen sensitivity adjustment Solution To adjust the touchscreen sensitivity perform the following 1 Power the copier OFF 2 Access the Key Operator Mode Power the copier ON while pressing the HELP key 3 Touch 10 Control panel adjustment on the touchscreen to display the control panel adjustment screen Note If the touchscreen is so far out of adjustment that there is no response when touching 10 Control panel adjustment the control panel adjustment can be accessed at this point by touching any numeric key on the 10 key pad 4 Touch the at the upper right corner of the touchscreen lightly with a touch pen something with
36. loss of power to the tray up down motor M703 SOLUTION To check the operation of the tray up down motor perform the following 1 Access the 25 mode output code 075 P 06 P 2 Press the START key The main tray should drive to the lower position 3 If the main tray fails to lower replace the finisher CB p n 14JT 9010 Also as an added precaution it is advisable to replace the tray up down motor p n 56AA80011 since the motor may be the cause for the board failure Solution ID TAUS0642798EN Solution Usage 1 Description J31 2 J92 1 Copyright 2009 Konica Minolta Business Solutions U S A Inc June 2009 67 7272 Solution CAUSE Possible defective fuser drive motor SOLUTION Check the operation of the Fixing Motor M4 operation in diagnostics 47 mode output code 040 0 1 and 2 Check for 24V Replace M4 P N 56AA80082 as necessary As atest swap fuser drive motor with finisher exit drive motor SPECIAL NOTE Solution provided by DOUG MCDANIEL IMAGE TEC VIRGINIA WESTERN COPY Solution ID TAUS0648146EN Solution Usage 1 Description The copier keeps running Solution CAUSE Memory or processing problem The copier needs to be shut down and re started SOLUTION Please verify that the machine s firmware is up to date The copier should be initialized To do this follow the steps below 1 Enter the 25 mode and set soft switch 31 0 OFF Enter the 47 service mode and enter code 93 00 Press the Sta
37. original FS110 FS111 and FS210 are not compatible with this Copyright 2009 Konica Minolta Business Solutions U S A Inc June 2009 60 7272 model As all the finishers appear the same identification can be made using either the PCUA number or the serial number prefix FS110M PCUA 960327 S N prefix 14JS FS111M PCUA 960329 S N prefix 13YY FS210M PCUA 960328 S N prefix 14JT Solution ID TAUS0628171EN Solution Usage 1 Description PLEASE WAIT NOW HDD INITIALIZING message at power up Also unable to access the HDD menu in the Key Operator Mode Solution CAUSE Failed HD105 main body Hard Drive SOLUTION Replace the HD105 Item 950556 Solution ID TAUS0628358EN Solution Usage 1 Description DF322 unable to copy from the RADF after making a copy from the platen glass Solution CAUSE The paper feed detecting actuator which is located in the RADF open close cover is stuck in a raised position due to the collecting spring becoming dislodged SOLUTION Inspect the paper feed detecting actuator p n 13QA41050 Ensure that the paper feed detecting actuator moves freely and properly flags the last original sensor PS301 when paper is not present on the RADF paper feed tray p n 14KA42010 Confirm that the collecting spring p n 13QA41320 is properly attached to the collecting arm p n 13QA41310 Solution ID TAUS0628413EN Solution Usage 1 Description Does the 7272 IP511A use LDAP Lightweight Directory Access Proto
38. staple position jig is not compatible with the redesign specifications for the staple cartridge SOLUTION Perform the stapler vertical positioning adjustment procedure using the original style staple cartridge from a FS110 210 finisher or use the modified stapler position jig p n 13QEJG010 Notes 1 Finisher stapler vertical positioning adjustment URL http techweb konicabt com tpm media FS_Cartridge pdf procedure 2 To view the above PDF Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http www adobe com products acrobat readstep2 html URL http Awww adobe com products acrobat readstep2 html Trademark ownership information Solution ID TAUS0701340EN Solution Usage 5 Description Intermittent RADF jamming J61 1 or J62 3 Solution Cause Intermittent failure of the interlock switch Solution Replace the interlock microswitch p n 4014 1301 01 Solution ID TAUS0626690EN Solution Usage 4 Description How many Scan to E mail addresses can be entered in the Group Registration feature Solution The Group Registration Scan to E Mail feature will allow up to 12 groups to be entered Solution ID TAUS0628172EN Solution Usage 4 Description SC46 01 at power up and the code will not clear Solution CAUSE Poor connection of the write unit wiring or a failed write unit SOLUTION Confirm connection of write unit wiring If problem is not resolved replace the
39. the Field Service Bulletin 4810 Please update your Field Service Parts Manual Solution ID TAUS0654675EN Solution Usage 0 Description PI110 J72 35 new establishment of the multifeed preventing sheet 2 Solution Refer to Bulletin 5452 pdf for details Note To view the above PDF s Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http www adobe com products acrobat readstep2 html URL http Awww adobe com products acrobat readstep2 html Trademark ownership information Solution ID TAUS0654855EN Solution Usage 0 Description Recommended transparency 7272 Copyright 2009 Konica Minolta Business Solutions U S A Inc June 2009 105 7272 Solution The standard transparency is PCUA 946427 equivalent to the 3M type PP2500 688 503 The following are alternate high temperature transparencies that are also recommended 3M type PP2950 3M type CG5000 Note Konica recommends feeding transparencies through the bypass tray to reduce the occurrence of misfeeding Trademark ownership information Solution ID TAUS0655342EN Solution Usage 0 Description In Microsoft Publisher 2002 2003 publications records are not individually collated and stapled when duplexing and using the mail merge feature of Publisher Solution CAUSE Registry edit required WARNING Incorrectly editing the registry may severely damage the system Before making changes to t
40. the SCANNER SERVER mode using the MODE key located above the CHECK and HELP keys 14 On the LCD touch screen select SCAN TO NETWORK 15 Select FTP OONDOARW Copyright 2009 Konica Minolta Business Solutions U S A Inc June 2009 43 7272 16 Select ADDRESS MANUAL INPUT 17 Enter a PROFILE NAME this name can be any alphanumeric name up to 10 characters long This name will display in the TRANSMISSION OBJECT window 18 Enter the HOST ADDRESS this is the TCP IP address of the FTP host server 19 Enter the FILE PASS path by entering a backslant As the FTP software knows where to send the document a backslant is all that is needed 20 Enter the LOGIN username of the FTP server up to 47 characters long that may be case sensitive depending on the setup Example ftp USERNAME password ftp konicabt com 21 Enter the PASSWORD of the FTP server Example ftp username PASSWORD ftp konicabt com 22 This is an optional step Press the PORT NO Key the ENTER PORT NO screen appears Enter the port number for the FTP server This step is only needed if the PORT NO differs from the default that was set in step 5 23 Press the ENTRY key to register save the information that was entered 24 The PROFILE NAME will now be displayed in the SELECT TRANSMISSION OBJECT screen select it and press OK 25 Insert the document s in the RADF or on the PLATEN GLASS to be scanned and select the desired scanning options on th
41. the i Data EasyCom which can be programmed to search for and replace non Konica Minolta driver PCL with the correct Konica Minolta PCL output Konica Minolta also offers a PostScript print utility called KP for from most UNIX environments that supports some of the Ip options This utility allows printing with special features but requires the IP unit to be equipped with the PostScript upgrade This utility may or may not be compatible with the customers UNIX application It is recommended to download and install the utility on the UNIX server and test to determine if the customers application can access the utility prior to recommending this as a printing solution The KP utility can be downloaded from http www sec konicabt com URL http www sec konicabt com KP Utility Users Reference Guide for UNIX Note To view the above PDFs Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http www adobe com products acrobat readstep2 html URL http Awww adobe com products acrobat readstep2 html Trademark ownership information Solution ID TAUS0639444EN Solution Usage 0 Copyright 2009 Konica Minolta Business Solutions U S A Inc June 2009 90 7272 Description How to enable disable the banner page generated by the main body Solution To enable disable the banner page perform the following 1 Press the mode key and select Printer mode 2 Press Controller set
42. the paper inside out Solution CAUSE When letters are sent through the postal system with the letter folded inward the letter sorters are causing the toner to be smudged on the areas of the letter facing each other SOLUTION In conjunction with the United States Post Office and the manufacturing industry it has been determined that it is best to fold the letter facing outward which minimizes the smudging of the image A second purpose for the outside fold is for address placement when the letter is placed in a windowed envelope Solution ID TAUS0630443EN Solution Usage 1 Description FS111M does the FS111M Item 960329 have the tri folding capability Solution The FS111M does not have the tri folding capability Solution ID TAUS0630663EN Solution Usage 1 Description F13 01 after outputting several copies Solution CAUSE Failed paper feed motor M1 resulting in a speed abnormality detection by the PRCB SOLUTION Replace the paper feed motor p n 56AA80010 Special Note Solution provided by Jimmy Gryder RJS Technologies Abilene Solution ID TAUS0638598EN Solution Usage 1 Description RELOAD ORIGINALS IN TRAY AND PRESS START TO RESTART message when using the RADF Copyright 2009 Konica Minolta Business Solutions U S A Inc June 2009 64 7272 Solution CAUSE PS301 last original detection failed in the RADF SOLUTION To check PS301 perform the following 1 Access the 47 multimode power the ma
43. the same part numbers however once used onone machine they are not transferable to the other Solution ID TAUS0624953EN Solution Usage 4 Description No power except that the timer light is blinking Solution CAUSE A problem with thefirmware SOLUTION Shut down the MFP When power is reapplied theLCDwill be blank and the Timer light will be blinking Even though the LCD is blank start the Image program download Note As soon as the program starts downloading the Energy Saver light will start blinking This indicates the download has started It may take up to 1 minute for the progress bar to start moving Once the download is complete theMFP will immediately and automatically showa normal LCD Do not abort the process Solution ID TAUS0700709EN Solution Usage 4 Description J93 01 when duplexing Solution PROBABLE CAUSES 1 The conveyance driving gear has become worn damaged resulting in loss or partial loss of drive to the ADU conveyance section Replace the conveyance driving gear p n 56AA77400 for 7155 7165 p n 56QA77400 for 7255 7272 located behind the conveyance motor M5 on the ADU 2 The conveyance drive pulley gearis worn to the point where it causes slipping in the duplexing unit A slight noise was audible when the slippage was occurring Replace the conveyance drive pulley gear p n 56AA76540 for 7155 7165 p n 56QA76540 for 7255 7272 SPECIAL NOTE Solution contribution by Bob Moeller Greg Lantowski
44. tips and guidelines URL http techweb konicabt com tpm media registry_guide pdf for additional information b To view the above PDF Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http www adobe com products acrobat readstep2 html URL http Awww adobe com products acrobat readstep2 html Trademark ownership information Solution ID TAUS0655899EN Solution Usage 0 Description Images opened in File Magic by Fortis print out as a negative via the PCL driver Whites are black and vice versa Solution CAUSE This application uses the Windows Image Viewer to view documents This is a known issue with Windows Image Viewer and the Konica PCL driver SOLUTION As a workaround select the negative check box in the graphics tab of the PCL driver It may be necessary to create another driver and set negative as the default in that driver The user should then select this driver when printing from this application Note This issue does not occur when printing from the Adobe PostScript or Visual PostScript driver for this controller Trademark ownership information Solution ID TAUS0656207EN Solution Usage 0 Description Mail Merge staples all pages together but end user would like to separate mail merge into separate jobs based by name or address Solution Download and import word_mail_merge_printing URL http techweb konicabt com tom media word_mail_merge_printin
45. write unit p n 56QA 6500 Solution ID TAUS0629003EN Solution Usage 4 Description FS110M part number for the tray up down motor Solution Tray up down motor p n 56AA8001 1 Solution ID TAUS0629499EN Solution Usage 4 Description How many passcodes can be programmed in the ECM mode Solution ECM mode on the 7272 has the capability to program and store 1000 passcodes Solution ID TAUS0630193EN Solution Usage 4 Description Tandem copier information regarding set up installation Copyright 2009 Konica Minolta Business Solutions U S A Inc June 2009 45 7272 Solution Tandem setup installation procedure Note1 To view the above document Microsoft Word must be installed Note2 The line speed setting of both units must be set the same Note3 Tandem will operate correctly with 2 IP units installed Trademark ownership information Solution ID TAUS0647489EN Solution Usage 4 Description Tray 4 is grayed out Solution CAUSE Tray 4 has been isolated from use in the 25 mode SOLUTION To enable use of Tray 4 perform the following 1 Access the 25 mode 2 Touch Software SW setting on the touchscreen 3 Scroll to dipswitch 19 0 4 Touch OFF 0 on the touchscreen 5 Power the copier OFF ON to exit the 25 mode Solution ID TAUS0651145EN Solution Usage 4 Description The LCD touchscreen is dim with lines and can not be adjusted in the Key Operator Mode using the contrast panel adjustmen
46. 01 7272 Solution ID TAUS0649041EN Solution Usage 0 Description FS210M SC77 03 at power up Solution CAUSE Failed finisher CB which results in loss of power to the tray up down motor M705 SOLUTION To check the operation of the alignment motor upper HP search motor perform the following 1 Access the 47 mode output code 075 P 08 P 2 Press the START key The main tray should drive to the lower position 3 If the main tray fails to lower replace the finisher CB p n 14JS 9010 Also as an added precaution it is advisable to replace the tray up down motor p n 129U80030 since the motor may be the cause for the board failure Solution ID TAUS0649082EN Solution Usage 0 Description Intermittent black copies with paper wrapping around drum Solution CAUSE Poor drum ground SOLUTION Clean and service the front and rear drum bearings Clean only the inner circumference of the bearing and the drum shaft Use Scotch Brite or emory cloth to clean build up Do not lubricate or flush bearing with alcohol The bearing is packed with conductive grease which is needed for proper operation Replace the bearing if does not turn properly or if the bearing appears worn Make sure the drum shaft coupler is flush against the drum flange and the notch is flush with the front bearing when reinstalling Trademark ownership information Solution ID TAUS0649134EN Solution Usage 0 Description FS110 countermeasure against inte
47. 01556EN Description Is eCopy supported Solution eCopy is not supported for these models SPECIAL NOTE Solution contribution by Malcolm Hibbert Workgroup SSD Solution ID TAUS0808365EN Description Does the PCL driver support tab printing Solution The PCL driver does not support tab printing The PostScript Visual driver must be used for tab printing Solution ID TAUSO900083EN Description How to default the opening scan size of a scanned document from Adobe Acrobat 9 Solution To default the opening scan size of a scanned document via Adobe Acrobat 9 perform the following 1 Open a PDF 2 Select Edit and then Preferences 3 Click on Zoom to scroll and select the desired opening size SPECIAL NOTE Solution contribution by Mark D Attilio and lan Lynch Production Print SSD Solution ID TAUS0900745EN Description How to view the meter reading on the operation panel Solution Here is a list of some of the legacy black and white models Follow the procedure to view the meter reading on the operation panel KONICA 7020 PRESS 123 ON THE LEFT SIDE 7022 Copyright 2009 Konica Minolta Business Solutions U S A Inc 25 Solution Usage Solution Usage Solution Usage Solution Usage Solution Usage June 2009 7272 Miscellaneous 7030 7130 7035 7145 PRESS KEY 7033 PRESS P1 START 7040 7045 7060 7065 7155 PRESS P 7165 7255 7272 7075 7085 SPE
48. 20 500 Common symptoms when NVRAM replacement may be necessary Note First try to flash the machine to the latest firmware before swapping the NVRAM because the firmware fixes many of the following symptoms Screen freeze in Konica Minolta logo Fax unit locking up theMFP or not recognized C E084 error code Cannot PING the MFP C D203 error code Display resetting to Japanese Losing network settings after firmware upgrade C E002 error code Scan to E mail or FTP 10 Loss of adjustment data 11 Total counter is reset 12 Display TCR adjustment 13 C 284x error code ONDINA N Copyright 2009 Konica Minolta Business Solutions U S A Inc June 2009 10 7272 Miscellaneous bizhub 600 750 Common symptoms when NVRAM replacement may be necessary 1 Screen freeze in Konica Minolta logo 2 Cannot recognize document feeder 3 Error code SC2203 7145 7255 Common symptoms when NVRAM replacement may be necessary 1 Blank screen 2 Loss of E mail addresses 3 Loss of settings 4 Error code E56 01 Ordering Procedures Call the SSD Hotline at 800 825 5664 to open a Problem Ticket IMPORTANT All requests for NVRAMs must be approved by the SSD Hotline and a problem ticket generated lf a request is received without an established problem ticket number the request will be denied The NVRAM can be ordered via the Online Technical amp amp Special Program order form located within MyKonicaMinolta co
49. 3R2 printed on it If not replace the memory module to correct the SC46 06 error PART NUMBER MEMORY 7640000110 64MB 7640000111 128MB 7640000849 512MB 2 Failed ICB If replacing the memory fails to remedy the issue the ICB Image Control Board should be replaced p n 4396 1278 01 Notes 1 The ICB Image Control Board comes without programming so the System ROMs will need to be re flashed once the board is replaced 2 The latest version firmware and system software is available via the Konica Minolta Download Selector Access the Selector from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more Solution ID TAUS0644836EN Solution Usage Description Cannot perform scan function without accessing the third party key counter device Solution CAUSE The older 7225 7272 firmware specification does not support scanning without accessing the key counter SOLUTION Upgrade 7255 image controller to level 13 MCIO 56sei013mci0p exe or 7272 image controller to level 13 MCIO 56qei013mci0p exe Note The firmware and modification notice are available via the Konica Minolta Download Selector Access the Selector from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more Solution ID TAUS0649327EN Solution Usage Description How to disable Platen APS Solution To disable Platen APS perform the following 1 Press the HELP key 2 Pr
50. 3xx codes can occur at any time Mostly these codes happen when updating firmware A NVRAM Data Restore procedure was announced a few months ago to address these codes Stop 0 7 1 3 9 What this procedure does is take a good image of the NVRAM off the MFP board created when you performed the NVRAM Data Backup and restore it to the NVRAM There are approximately 30 registers that can be corrupt so the above procedure may have to be done as much as 30 times WARNING If a corrupt NVRAM is suspected DO NOT perform the NVRAM Data Backup This will take the corrupt NVRAM image and back it up to the MFP board If this is done and the NVRAM is replaced the corrupt data that was just backed up will be transferred to the new NVRAM If this is the case then the NVRAM and MFP board will have to be replaced as a set Known unrecoverable NVRAM symptoms 1 Stuck on hourglass screen 2 Incorrect meters 3 When performing the NVRAM restore procedure the codes repeat themselves Note One thing that has been noticed is these machines seem to be highly susceptible to voltage sags and spikes It is HIGHLY recommended to install a quality power line conditioner on these machines Known fixes for various codes C D36E and C E002 Install Phase 3 01 firmware H5 or H6 depending on model If a corrupt NVRAM is suspected please try performing a Data Clear This can be found in the Tech Rep mode CAUTION All programmed addresses will be cleared Please
51. 55 7165 toner be used in the model 7272 Solution The toner used in the model 7155 7165 Item 950564 is the same toner as used in the model 7272 Solution ID TAUS0641937EN Solution Usage 1 Description FS210M J72 48 when using the folding mode Solution CAUSE The folding rollers are glazed over which results in paper slippage SOLUTION To clean the folding rollers perform the following 1 Open the front door and cheat the front door interlock switch 2 Access the 47 mode output code 75 P 24 P and press the START key which will rotate the folding rollers 3 Carefully clean the folding roller surface to remove any contamination which is preventing proper gripping of paper during the folding process SPECIAL NOTE Solution provided by Phillip D Ayral KMBS Miami Solution ID TAUS0642426EN Solution Usage 1 Description PI110 post inserter is not recognized by the copier Copyright 2009 Konica Minolta Business Solutions U S A Inc June 2009 66 7272 Solution CAUSE The P1110 has been isolated via software dipswitch 18 6 SOLUTION To enable the PI110 perform the following 1 Access the 25 mode power the copier ON while pressing the 2 and 5 keys Touch 1 Software SW setting on the touchscreen Select software dipswitch 18 using the left up down arrow s Set the bit number of the switch to 6 using the middle up arrow s Select OFF 0 to enable the P1110 Power the copier OFF ON to exit the 25 mod
52. 6MB NON ECC DTV6E8 CL3 Hitachi http www century micro com URL http www century micro com b Melco Inc PC133 256MB NON ECC VS133 256M Toshiba http Awww melcoinc com english index html URL http Awww melcoinc com english index htm SPECIFICATIONS 1 256MB 64bitx32M composition 16Mword x 8bit synchronous DRAM x 16 serial EPROM J Clock frequency CL 2 80 MHz and more 168 pin DIMM a gold terminal 2 Banks on each SDRAM Device BA1 BAO 4 Banks 3 Row Addresses RAO RA11 4 Column Addresses CA0 CA9 Trademark ownership information Solution ID TAUS0641538EN Solution Usage 2 Description PK120 punch unit is not recognized by the main body Solution CAUSE One of the connectors on the punch unit CB is not firmly seated SOLUTION Power the copier OFF and separate the finisher from the main body Either remove the punch unit CB from the machine or provide support to the area under each connector before applying additional pressure when reseating the connectors During multiple installations CN63 on the punch unit CB has been found to require additional pressure in order to fully seat it when being attached to the punch unit CB Solution ID TAUS0641965EN Solution Usage 2 Description Tray 1 fails to latch properly Solution CAUSE The tray locking roller mounting bracket is damaged or broken SOLUTION Replace or repair the tray locking roller mounting bracket p n 56QA 0920 as necessary Solu
53. 7 S N prefix 14JS FS111M PCUA 960329 S N prefix 13YY FS210M PCUA 960328 S N prefix 14JT Solution ID TAUS0630333EN Solution Usage 6 Description How to configure and perform the Scan to FTP option Solution Preliminary Note To utilize Scan to FTP the IP511 must be connected to a network and have a dedicated local FTP server attached To configure and perform Scan to FTP perform the following 1 From the main body operation panel access the PRINTER mode using the MODE key located above the CHECK and HELP keys 2 On the LCD touch screen using the arrows on the right scroll to and select NETWORK SETUP From NETWORK SETUP scroll to and select FTP SETUP Select FTP PORT NUMBER Set the PORT number to match that of the FTP server default is 21 Select FTP TIMEOUT Set the TIMEOUT as desired between 1 and 60 seconds the default is 15 Press CANCEL once Scroll to and select UPDATE NIC Note The UPDATE NIC selection will be unavailable grayed out if no changes were made to the FTP PORT NUMBER or TIMEOUT 10 Select YES 11 Enter the necessary NIC password The default is sysadm all lower case Note The LCD will display PRINTER INITIALIZING 12 After the printer initializes and READY TO PRINT is displayed again power OFF ON the main power switch SW1 located on the left rear corner of main body for at least 10 seconds 13 After the printer has come back to READY from the main body operation panel access
54. 7210 SPECIAL NOTE Solution contribution by Jason Harold McCoy Komax Business Systems Solution ID TAUS0651905EN Solution Usage 1 Description SC32 04 while copying even after replacing all of the recommended parts in the Service Manual Solution CAUSE The SC32 04 service code represents a failure ofFM6to turn Paper Exit F fanmotor for the Di5510 Di7210 7255 7272 models only or FM8 to turn Main Body Cooling Fan 2 motor for the Di551 Di650 7155 7165 models SOLUTION Replace the FM6or FMB8 p n 26NA80511 for 7155 7165 7255 7272 and p n 4014 2605 01 for the Di551 Di650 Di5510 Di7210 Solution ID TAUS0800563EN Solution Usage 1 Description SC18 10 code Solution CAUSE Wire harnessfor Tray 1 Upper limit sensor PS2 has awire pinched shorted SOLUTION Repair or replace harness wiring p n 56QA90060 to PS2 and tray interface to main body SPECIAL NOTE Solution contribution by Don St Onge Workgroup SSD Copyright 2009 Konica Minolta Business Solutions U S A Inc June 2009 37 Warm up wrong display incorrect operation lock up Solution ID TAUS0800571EN Solution Usage 1 Description Please Wait message with a dim background on the display and the power save light is lit at startup Solution CAUSE The operation panel has failed SOLUTION Replace the operation panel p n 56QA 7000 SPECIAL NOTE Solution contribution by Tom Kelly Workgroup SSD Solution ID TAUS0625207EN Solution Usage 0 Description
55. 92 and 2443 andMarketing Bulletin 07 GB 016 Note To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http Awww adobe com products acrobat readstep2 html Solution ID TAUS0638579EN Solution Usage 2 Description J72 29 as the papers are exiting the finisher Solution CAUSE Incorrect finisher is installed SOLUTION The model 7272 can accept the following finishers FS110M FS111M and the FS210M The original FS110 FS111 and FS210 are not compatible with this model As all the finishers appear the same identification can be made using either the PCUA number or the serial number prefix FS110M PCUA 960327 S N prefix 14JS FS111M PCUA 960329 S N prefix 13YY FS210M PCUA 960328 S N prefix 14JT Solution ID TAUS0639814EN Solution Usage 2 Description FS110M staple cartridge redesign prevents the stapler vertical positioning adjustment procedure from being performed using the original stapler position jig p n 129XJGO011 Solution CAUSE The staple position jig is not compatible with the redesign specifications for the staple cartridge SOLUTION Perform the stapler vertical positioning adjustment procedure using the original style staple cartridge from a FS110 210 finisher or use the modified stapler position jig p n 13QEJG010 Notes 1 Finisher stapler vertical positioning adjustment URL http techweb konicabt com tpm media FS_Cartridge pdf procedure 2 T
56. BS SAN FRANCISCO Solution ID TAUS0641639EN Solution Usage 0 Description Shape change of Rear Cover Solution See KOM050288 for details Note To view the above PDF Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http www adobe com products acrobat readstep2 html URL http Awww adobe com products acrobat readstep2 html Trademark ownership information Solution ID TAUS0641703EN Solution Usage 0 Description FS211 J72 17 and or J72 18 with jamming at the bypass gate Jamming does not occur unless copies prints are being directed into the stacker for stapling and or folding Solution CAUSE The travel limit of the bypass gate is set by 2 rubber pads on the gate located just above the bypass gate On some machines these pads do not allow the bypass gate to move far enough when its solenoid SD5 fires Adjusting the positions of the solenoids does nothing to correct this Either a gate is warped or the pads are too large SOLUTION Removing the pads will resolve the jamming though a noise will be heard each time the bypass solenoid fires once per set on all sets after the first one Replacing the gate p n 12QR45292 bypass gate p n 12QR45301 and pads 2 p n 129u45170 should solve the problem and eliminate the noise SPECIAL NOTE Solution provided by Stephen Hooker KMBS SAN FRANCISCO Solution ID TAUS0641836EN Solution Usage 0 Description How to cha
57. Business Solutions U S A Inc June 2009 39 Warm up wrong display incorrect operation lock up J32 03 when making single sided and two sided copies Solution CAUSE A screw is missing from the frame piece that supports the stopper plate in the ADU If positioned improperly it can also affect the proper function of the PS42 reverse sensor SOLUTION Replace the missing screw p n 9737 0304 13 Please see the attached documentation for the location of the missing screw To view the PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http Awww adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by Ken Walker Workgroup SSD Solution ID TAUS0801634EN Solution Usage Description E42 01 shortly after power ON Solution CAUSE Dirty or failed scanner cooling fan FM9 SOLUTION To check the operation of the scanner cooling fan perform the following 1 Access the 47 mode output code 42 P 01 P 2 Press the START key The scanner cooling fan FM9 should rotate If the scanner cooling fan fails to rotate remove thenclean and reseat the connector to the scanner cooling fan Also reseat CN623 on the SCDB 3 Replace the scanner cooling fan p n 56AA80550 as necessary SPECIAL NOTE Solution contribution by Ted Young Production Print SSD Solution ID TAUS0801735EN Solution Usage Description Tray 1 and Tray 2 indicate 11x17 paper and ca
58. CIAL NOTE Solution contribution by Cesar Jimenez Production Print SSD Solution ID TAUS0901466EN Solution Usage Description What is the recommended MD5 checker Solution Therecommended MD5 checker is HkKSFV download attached file HkSFV uses CRC 32 and MD5 technology to validate the integrity of files that you have downloaded or moved through a potentially unstable medium burnt to CD transferred over the Internet LAN HkSFV can verify your files in seconds and is compatible with Win SFV and md5sum HkSFV is the simple easy and most automatic application to create or check SFV and MDS files What is an SFV An SFV file is a tiny list of files and CRCs which allow you to check to see if the files you have downloaded are exactly what you are expecting The CRC algorithm used in SFV files allows you to see if the file you have has been changed even a single byte since the SFV file was created What is an MD5 MD5 did not exist until somewhat recently as md5sum is a popular UNIX format similar to SFV and UNIX does not use file extensions the way Microsoft Windows based systems do MD5 uses the md5 algorithm to computechecksums rather than the CRC 32method used by SFV The md5 algorithm is almost as fast as CRC 32 but it is much more accurate at detecting changes in files Some key features of HkSFV Easy installation and automatic uninstallation leaves no trace in the registry even goes one step further than most programs and re
59. D TAUS0629337EN Solution Usage 3 Description When browsing to the main body NIC and selecting the environment setup to EKC function settings a login window requires a user name and password What is the user name and password Solution The user name is ekc The password is the 8 digit ECM master key code Solution ID TAUS0629597EN Solution Usage 3 Description How to input E mail addresses from a PC to the 7272 Solution To input E mail addresses from a PC to the 7165 perform the following 1 Access the 25 mode hold down the 2 and 5 keys and power the unit ON or hold the P key down until the message Enter 4 digit Password To Change is displayed Note The button must be held down for about 5 seconds before the message is displayed 2 Enter the password 9272 and press the Start Print button 3 Select 1 Software SW setting 4 Using the left arrow scroll until 22 is displayed 5 Ensure 22 00 is displayed and then press ON Note SW22 00 must be on to enable the TCP IP address setting for the 7165 internal NIC 6 Access the Key Operator Mode by pressing the HELP key then touching KEY OPERATOR MODE from the touchscreen 7 At the Key Operator screen touch the down arrow which is located at the bottom left corner of the touchscreen then touch 1 System Initial Setting 8 Select 3 TCP IP address Setting 9 Enter the IP address Subnet Mask and Gateway and press OK Power the machine OFF ON to store the new s
60. DF Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http www adobe com products acrobat readstep2 html URL http Awww adobe com products acrobat readstep2 html Trademark ownership information Solution ID TAUS0640226EN Solution Usage 0 Description How to input E mail addresses from a PC to the 7272 Solution To input E mail addresses from a PC to the 7272 perform the following 1 Access the 25 mode hold down the 2 and 5 keys and power the unit ON or hold the P key down until the message Enter 4 digit Password To Change is displayed Note The button must be held down for about 5 seconds before the message is displayed 2 Enter the password 9272 and press the Start Print button 3 Select 1 Software SW setting 4 Using the left arrow scroll until 22 is displayed 5 Ensure 22 00 is displayed and then press ON Note SW22 00 must be on to enable the TCP IP address setting for the 7165 internal NIC 6 Access the Key Operator Mode by pressing the HELP key then touching KEY OPERATOR MODE from the touchscreen 7 At the Key Operator screen touch the down arrow which is located at the bottom left corner of the touchscreen then touch 1 System Initial Setting 8 Select 3 TCP IP address Setting 9 Enter the IP address Subnet Mask and Gateway and press OK Power the machine OFF ON to store the new settings 10 Attach the main body NIC to the network and
61. DH 7 Note Please see the attached Field Service Manual pagesfor details To view the separate manual pages Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html Toaccess thefile s WinZip must be installed WinZip can be downloaded from the WinZip website at http www winzip com ddchomea htm Solution ID TAUS0657842EN Solution Usage Description F80 10 failure code Solution CAUSE A replacement FSCB Finisher Control Board was just installed and the firmware was not updated SOLUTION Please update the firmware to the latest version for the FN 10 FS 110 FS 210 Click on the following link s when logged into My Konica Minolta to locate the latest firmware FN 10 http onyxweb mykonicaminolta com Download SearchResults aspx productid 332 amp amp filetypeid 1 FS 110 http onyxweb mykonicaminolta com Download SearchResults aspx productid 389 amp amp filetypeid 1 FS 210 http onyxweb mykonicaminolta com Download SearchResults aspx productid 388 amp amp filetypeid 1 Solution ID TAUS0700401EN Solution Usage Description E46 25 service code Solution CAUSE An AOC AGC error An internal failure of the A D Converter board which is part of the CCD Assembly SOLUTION Check that the 1 Light blocking cover and lens cover are notremoved from the scanner section The CCD lens needs to be unblocked Also check the po
62. E Solution contribution by Mark D Attilio Production Print SSD Copyright 2009 Konica Minolta Business Solutions U S A Inc June 2009 7272 Image too light dark uneven or wrong color Solution ID TAUS0646042EN Solution Usage 3 Description Copies are very light towards the rear Text has a halo effect if examined closely under magnification or a loupe Solution Note The drum developer and coronas have been replaced However the issue returns after 5 000 to 10 000 copies The drum ground and bias connections seem to be properly connected when checked with a meter less then 10 ohms of resistance CAUSE Failed developing unit In some cases developermay seep into the side seals of the magnet roller This affectsthe bias voltage applied to the outside of the magnet roller bias voltage is lost causing background and halo effecton some text In addition the developer that collects in the core of the magnet roller causes light image usually at the rear of the copies A flattening of the developer brush can be seen if you examineitclosely Tilt the developing unit slightly as you rotate the magnet roller The brush that forms will be flattened where the light image is being produced SOLUTION Replace the developing unitassembly Di650 Di551 7155 7165 p n 4024 1024 01 and Di5510 Di7210 7255 7272 p n 4396 1010 01 and the developer Copyright 2009 Konica Minolta Business Solutions U S A Inc June 2009 7272 Image voids or dele
63. ENT Copyright 2008 Konica Minolta Business Solutions U S A Inc 7272 Breakage damage malformed removed part Solution ID TAUS0800352EN Solution Usage Description DF 322 varying registration Solution CAUSE ThePlaten guide assembly is damaged SOLUTION Replace the Platen guide assembly p n 13QA 6181 Note The three black Light Shield Sheets attached to the Platen Guide Part Left p n 183QE41030 will also most likely be damaged allowing exposure light to leak onto the registration sensor If damaged replace the three Light Shield Sheets p n 13QA45290 SPECIAL NOTE Solution contribution by Mark D Attilio Production Print SSD Copyright 2009 Konica Minolta Business Solutions U S A Inc June 2009 7272 Controller no or slow print scan failure garbled data lockup Solution ID TAUS0640227EN Solution Usage 20 Description Intermittent SC49 01 Solution PROBABLE CAUSES 1 Failed printer control board assembly Ensure that the system code on the IP511A is at minimum version 6 2 0 Remove the IP511A from the main body and inspect the connection to the main body for any damage or pins out of place Reseat the IP511A onto the main body and verify operation If the service code continues to occur replace the printer control board assembly p n 13RN 7320 2 The IP511A hard drive start up code is corrupt Ghost the hard drive with the available image via the Konica Minolta Download Selector Access the Sel
64. FTP site Solution ID TAUS0629325EN Solution Usage 2 Description Machine management list 2 Parameter list Memory dump list and Font pattern are not displayed on the touchscreen when selecting 7 List output mode in the 36 adjustment mode menu Solution CAUSE Display of the additional print list options has not been enabled within the 25 mode SOLUTION To enable display of the additional print list options perform the following 1 Power the copier OFF Access the 25 mode power the copier ON while pressing the 2 and 5 keys Touch 1 Software SW setting Select software switch 30 1 using the arrow keys Set the switch to ON 1 Power the copier OFF ON to exit the 25 mode PaARON Solution ID TAUS0629332EN Solution Usage 2 Description ISW DATA ERROR 41 when attempting to flash the firmware Solution CAUSE A printer is attached to LPT1 preventing the ISW utility from sending the file to LPT1 SOLUTION Remove the printer or other device that is attached to LPT1 Solution ID TAUS0O630566EN Solution Usage 2 Description Part number for the PZ108 PZ109 level 40 EPROM Copyright 2009 Konica Minolta Business Solutions U S A Inc June 2009 52 7272 Solution The PZ108 109 level 40 EPROM p n PZ108109 40 0 Solution ID TAUS0634060EN Solution Usage 2 Description List of equipment that is no longer being supported Solution Please see attached Product amp amp Technical Support Bulletins 17
65. L http Awww adobe com products acrobat readstep2 html Trademark ownership information Solution ID TAUS0651920EN Solution Usage 2 Description J17 01 jamming sometimes leaving a sheet of paper wrapped around the drum Solution CAUSE Paper curling which can be dependent on paper properties or an affect of high humidity on the paper SOLUTION To prevent separation jamming of this type the programming changes have been accomplished in Printer Control firmware Ver 16 to coincide with the following dipswitch settings 1 Prevention of Separation Jams a Addition of transfer separation current value option The following dipswitches have been added to affect trays and the LCT when they are set to Normal in the Key Operator mode Paper type setting Dipswitch Settings Mode Selection 6 0 6 1 6 2 101 Recycle paper 4 when separation failure occurs 011 Recycle paper 5 when separation failure occurs with recycle paper 4 setting 110 Recycle paper 6 for exposed paper or if separation failure occurs with recycle paper 4 or 5 setting Notes When settings for recycled paper 6 are used uniformity of side 2 black solid image deteriorates Therefore it is not recommended for users who use other than text originals This is not applicable when other than the Normal setting is selected for the paper type b Selection of Separation Claw Pressure Release Timing With the following dipswitch settings Separation Claw Pressure Release Timing can
66. LETE to delete the address Copyright 2009 Konica Minolta Business Solutions U S A Inc June 2009 18 7272 Miscellaneous 7 Press OK and then RETURN to return to normal operating mode Solution ID TAUS0634392EN Solution Usage 1 Description How to clear a fuser service code SC 34 xx SC 35 xx SC 36 xx Solution Using the 25 mode softswitch 3 bit 1 must be changed back to 0 off To do this perform the following steps 1 Access the 25 mode hold down the 2 and 5 keys at power up or turn the main switch ON and wait for the Ready to Copy message Hold the Utility button down until the message Enter 4 digit Password To Change is displayed CF 5001 uses the P key instead of a Utility key Note The button must be held down for about 5 seconds before the message is displayed 2 Enter the password 9272 and press the Start Print button 3 Press 1 Software SW setting on the touchscreen 4 Press the left up arrow which is displayed on the touchscreen twice The number displayed above the up arrow will change to 03 5 Select the bit number of switch 1 using the right up arrow 03 1 will be displayed 6 Press the OFF 0 key which is displayed on the touchscreen 7 Power the machine OFF ON to exit the 25 mode or press RETURN MODE CHANGE and then BASIC SCREEN to return to normal operation Note Please see the Service Manual for details Solution ID TAUS0641756EN Solution Usage 1 Description Is a finish
67. LP key 2 Press 13 Memory Switch 3 Press the down arrow and select 4 Job Memory Auto recall 30 4 Press Change Setting Contents to turn ON this feature 5 Exit the Key Operator Mode and press Special Original 6 Press Mixed Original and then press OK 7 Press the Job Memory key 8 Access job number 30 by pressing the down arrow and then pressing 30 9 Press Store 10 The Check Mode screen will appear 11 Press OK and a screen will appear to name the job 12 Enter up to 16 characters optional and press OK 13 Power the 7272 OFF ON to exit the Key Operator Mode Solution ID TAUS0626081EN Solution Usage 2 Description Tandem copier how to select the tandem copy mode Solution To select the tandem copy mode perform the following 1 Press OUTPUT APPLI on the LCD 2 Press TANDEM 3 Press OK The machines are now in tandem copy mode Notes This procedure must be performed for every tandem copy job Copy count must be set before the paper is loaded in the RADF Tandem copying only works with copy counts greater then four Solution ID TAUS0626711EN Solution Usage 2 Description DF322 CLOSE ADF COVER message that will not clear Solution CAUSE Software dipswitch 31 01 in the 25 mode has been accidentally enabled This dipswitch is not listed in the Service Manual Itis possible that it was changed when someone attempted to enable data collection displays 30 1 SOLUTION To resolve
68. MSDS Drivers Firmware and more Solution ID TAUS0702893EN Solution Usage Description Availability of an Adobe PostScript printer driver for Intel Macintosh Solution Copyright 2009 Konica Minolta Business Solutions U S A Inc June 2009 112 7272 The latest Adobe PostScript printer drivers for Intel Macintosh are available via the Konica Minolta Download Selector Access the Selector from the the KMBS public site http Wwww kmbs konicaminolta us Support amp amp Drivers tab or from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more Solution ID TAUS0702943EN Solution Usage Description Availability of 64 bit Virtual PostScript printer drivers Solution The latest 64 bit Virtual PostScript printer drivers are available via the Konica Minolta Download Selector Access the Selector from the the KMBS public site http Awww kmbs konicaminolta us Support amp amp Drivers tab or from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more Copyright 2009 Konica Minolta Business Solutions U S A Inc June 2009 113
69. Manual page 4 12 for details regarding the setup and configuration of the ABU utility Note To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http Awww adobe com products acrobat readstep2 html Copyright 2009 Konica Minolta Business Solutions U S A Inc June 2009 21 7272 Miscellaneous Solution ID TAUS0702889EN Solution Usage Description Printing to a printer on a Microsoft Windows XP PC from a Macintosh OS version 10 3 Solution Please perfrom the step by step procedures mentioned in the attached PDF Note To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by Cesar Jimenez and Mark D Attilio Production Print SSD Solution ID TAUS0703276EN Solution Usage Description Hard Disk Drive image extracting tool archive job visualizer Solution The format to save image dataon a main body HDD has been changed forintegrated machines bizhub PRO 1050 1050P and bizhub PRO 920 Image datafor conventional models cannot be migrated over to integrated machines and vice versa Due to this problem there is a tool to covert image data on a HDD to data which can be handled on the PC By connecting the built in HDD in the main body to a PC and performing the batch process with this tool attached comp
70. N Solution Usage 0 Description What is the N Scanner count listed on the management list 2 Solution Every time the start key is pressed this is logged by the N Scanner counter in the management list 2 Solution ID TAUS0638823EN Solution Usage 0 Description How to adjust the time out for ECM Solution The reset time out for ECM follows the Auto Reset Timer No 01 of Memory Switch Settings in the Key Operator Mode To adjust the time out for ECM perform the following 1 Press the HELP key on the control panel Select the KEY OPERATOR MODE Scroll down once using the down arrow key Select 13 MEMORY SWITCH SETTINGS Select 01 AUTO RESET TIMER This should all ready be highlighted Select CHANGE SETTING CONTENTS for the desired auto reset time for ECM DPPN Solution ID TAUS0638835EN Solution Usage 0 Description Is UNIX printing supported Solution The self contained NIC print server will handle print jobs sent with the Ip command from most UNIX environments However most Ip options designated with the o are not supported by this printer This printing solution allows for output of ASCII text no special features i e duplex tray calls and finishing features only If the user is running an application on their UNIX server that emulates PCL driver output from a non Konica Minolta driver i e HPIII driver output Special features will not be available without the use of a third party print server such as
71. OFF for the 7075 7085 Force75 Force85 7155 7165 7255 7272 Force65 Di551 Di650 Di750 Di850 and Di5510 Di7210 6 Power the copier OFF ON to exit the 25 mode SPECIAL NOTE Solution contribution by Ed Bellone Production Print SSD Solution ID TAUS0615561EN Solution Usage 3 Description How to disable auto charge electrode cleaning Solution To disable auto charge electrode cleaning perform the following 1 Power the copier OFF 2 Access the 25 mode power the copier ON while pressing the 2 and 5 keys 3 Touch 1 Software switch setting on the touchscreen 4 Scroll to software switch 2 3 using the arrow keys 5 Set 2 3 to 1 OFF for the 7055 7065 Set 3 3 to 1 OFF for the 7075 7085 Force75 Force85 7155 7165 7255 7272 Force65 Di551 Di650 Di750 Di850 and Di5510 Di7210 6 Power the copier OFF ON to exit the 25 mode Solution ID TAUS0619462EN Solution Usage 3 Description What is the recommended tab paper Copyright 2009 Konica Minolta Business Solutions U S A Inc June 2009 17 7272 Miscellaneous Solution The recommended tab paper is made by Avery and the product number is 7103 Series 7100 is 90lb white index and is 9x11 Solution ID TAUS0626073EN Solution Usage 3 Description How to set up the main body NIC TCP IP address Solution To program the main body NIC TCP IP address perform the following 1 Access the 25 mode hold down the 2 and 5 keys and power the unit ON or hold the P key down un
72. ON Please check to see if the sensor is dirty Clean with compressed air or blower brush Wipe with a clean cotton cloth If issue is unresolved replace the TCSB p n 4021017 01 Solution ID TAUS0702534EN Solution Usage Description How to install a printer using LPR IP Printing under Macintosh OS9 Solution Please perform the procedures mentioned in the attached document Note To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by Mark D Attilio Production Print SSD Solution ID TAUS0702581EN Solution Usage Description ICP list Solution Please review the attached document Note To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http Awww adobe com products acrobat readstep2 html Solution ID TAUS0702661EN Solution Usage Description Unable to transfer address book information to the MFP Solution CAUSE TheUser ID and password to accessthe Address Book Utilityare required so that E mail accounts can be added to the MFP SOLUTION The User ID is EKC and the passwordis 00000000 do not include quotation marks please If not working make sure network connection is properly made lt must be attached to the MFPand not to the controller See attached PageScope Address Book Utility User
73. S0626114EN Solution Usage 1 Description OT101 what is the OT101 shift output tray Solution The OT101 is a new option feature that allows copies to be offset when stapling is not required The OT101 can offset up to 1 250 sheets Solution ID TAUS0626489EN Solution Usage 1 Description EKC count data shows an account of 1001 This account does not increment when a print job is sent Solution The ECM user 1001 is used to capture invalid ECM print jobs from users that do not have a valid ECM password to print If software dipswitch 23 1 is set to 0 OFF the invalid job will print and this is recorded in 1001 If software dipswitch 23 1 is set to 1 ON the print jobs sent with an invalid number will vanish and not be printed Solution ID TAUS0626491EN Solution Usage 1 Description Can not store jobs on the hard drive HD105 All HDD icons on the touchscreen are grayed out Solution CAUSE The HD105 is not enabled SOLUTION Enable the store to HD105 feature by performing the following procedure 1 Access the 25 mode hold down the 2 and 5 keys at power up or turn the main switch ON and then wait for the Ready to Copy message 2 Hold the P button down until the message Enter 4 digit Password To Change is displayed Note The button must be held down for about 5 seconds before the message is displayed 3 Enter the password 9272 and press the Start Print button 4 Select 1 Software SW setting 5 Press the left up arr
74. SOLUTION When setting up scan to E mail in the From box a valid E mail address must be set A name location etc is not acceptable For example xxx yyyyyy com would be acceptable Solution ID TAUS0628011EN Description Code 74 1 from the E mail alert system Solution CAUSE Booklet tray is full SOLUTION Remove the paper from bottom exit of the finisher Solution ID TAUS0628014EN Description Code 74 0 from the E mail alert system Solution CAUSE Paper remains at finisher main tray paper exit opening SOLUTION Remove the paper from main tray exit position Solution ID TAUS0628016EN Description Code 71 7 from the E mail alert system Solution PROBABLE CAUSES 1 Pl unit top cover is open Please close finisher top cover 2 Punch trash box is not installed Please set trash basket to trimmer Solution ID TAUS0628018EN Description Code 71 0 from the E mail alert system Solution CAUSE Finisher door is open SOLUTION Please close finisher door Solution ID TAUS0628020EN Description Code 69 0 from the E mail alert system Solution CAUSE Original misfeed SOLUTION Open RADF cover and reload originals Copyright 2009 Konica Minolta Business Solutions U S A Inc 83 Solution Usage 0 Solution Usage 0 Solution Usage 0 Solution Usage 0 Solution Usage 0 June 2009 7272 Solution ID TAUS0628022EN Solution Usage 0 Description Code 68 0 from the E mail alert sys
75. Setting Contents until INITIAL is displayed Press RETURN twice to return to normal mode OnNaRwOD Solution ID TAUS0626079EN Solution Usage 0 Description How to program Job Memory for initial settings Solution To program Job Memory for initial settings when the Auto Reset is pressed or copier is power ON perform the following 1 Select the special settings desired for Auto Reset from the LCD selections 2 Press the Job Memory button 3 Touch STORE the Check Mode is displayed Look over the selections then press OK The Name Job Screen will be displayed 4 Type in the desired name and touch OK The display will return to the copy ready screen 5 Press the Help Key and touch the Key Operator Mode 6 Touch the down arrow and touch 13 Memory Switch Settings 7 Touch the down arrow to 4 Job Memory Auto Recall 30 8 Touch the Change Settings Contents to toggle to ON OFF and select ON 9 Touch Return twice Note To test press Stop and Auto reset Press Check to see the desired settings Solution ID TAUS0626087EN Solution Usage 0 Description How to scan to large document jobs or multiple documents into one TIF file Solution To scan many originals or multiple documents into one TIF file perform the following 1 Press the MODE key to select SCANNER SERVER mode Press NETWORK on the touchscreen PRESS HDD on the touchscreen Select the entry name or input the entry name and box number using the Address
76. Solution Hole punching is unavailable when selecting Mix Original mode Please refer to the Mix original section of the User Reference for Incompatibilities when using Mixed Original mode Solution ID TAUS0657873EN Description Problem Wrong charge wire part 56UA25090 was included in the 7255 7272 PM kits D56QAPM250 shipped between 9 28 2006 through 10 31 2006 or is stamped with a date CHECKED Sep 28 2006 on the outside of the box Solution If you received the PM kits D56QAPM250 between 9 28 2006 through 10 31 2006 or is stamped with a date CHECKED Sep 28 2006 on the outside of the box and the charge wire shows part 56UA25090 contact the parts department 1 800 456 6422 X 2185 for verification and shipment of free of charge replacement CORRECT PART FOR THE CHARGE WIRE IS 56AA25090 Solution ID TAUS0658115EN Description Paper skewingat exit of Finisher Solution CAUSE The paper exit rollers are not providing equal pressure from front to rear SOLUTION Adjust Paper exit opening solenoid SD4 to give equal pressure on exit rollers Note See attached illustration 7432 pdf Solution ID TAUS0658283EN Description HDD not recognized by the main body Solution CAUSE The HDD has been isolated via software dipswitch 2 0 eee To enable the HDD perform the following Access the 25 mode power the copier ON while pressing the 2 and 5 keys Touch 1 Software SW setting on the touchscreen
77. TAUS0601745EN Solution Usage 3 Description What is the capacity of the hard drive HD 105 Solution The capacity of the MFP optional HDD is 20GB Note The HD 105 Item 950556 is a standard drive yet it is highly recomended that it be ordered from Konica Minolta SPECIAL NOTE Solution contribution by Ken Walker Workgroup SSD Solution ID TAUS0603169EN Solution Usage 3 Description Can NCR PAPER be used as copy paper Solution NCRPAPER has only been approved for use in the bizhub PRO C500 920 1050 Konica Minoltarecommends an NCR PAPER named Xero Form II fromAppleton Papers in Wisconsin Xero Form II is a vegetable based product that works extremely well Note For the bizhub PRO C500 and 920 refer to Bulletin 5349 For the bizhub PRO 1050 series see Marketing Bulletin 05 GB 014 To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html Solution ID TAUS0615546EN Solution Usage 3 Description How to disable auto T S corona electrode cleaning Solution To disable auto transfer separation electrode cleaning perform the following 1 Power the copier OFF 2 Access the 25 mode power the copier ON while pressing the 2 and 5 keys 3 Touch 1 Software switch setting on the touchscreen 4 Scroll to software switch 2 4 or 3 4using the arrow keys 5 Set 2 4 to 1 OFF for the 7055 7065 Set 3 4 to 1
78. TION The finisher must be a FS210M The FS210M can be identified by the serial number prefix of 14JT If the serial number prefix is13Q4J it is a FS210 which is NOT compatible with the models 7255 7272 Solution ID TAUS0630220EN Solution Usage 1 Description How to scan to FTP anonymously Solution Preliminary Note To utilize Scan to FTP the IP511A must be connected to a network and have a dedicated local FTP server attached To configure Scan to FTP perform the following 1 From the main body operation panel access the PRINTER mode using the MODE key located above the CHECK and HELP keys Copyright 2009 Konica Minolta Business Solutions U S A Inc June 2009 63 7272 On the LCD touch screen using the arrows on the right scroll to and select NETWORK SETUP From NETWORK SETUP scroll to and select FTP SETUP Select FTP PORT NUMBER Set the PORT number to match that of the FTP server default is 21 Select FTP TIMEOUT Set the TIMEOUT as desired between 1 and 60 seconds the default is 15 Press CANCEL once Scroll to and select UPDATE NIC Note The UPDATE NIC selection will be unavailable grayed out if no changes were made to the FTP PORT NUMBER or TIMEOUT 10 Select YES 11 Enter the necessary NIC password The default is sysadm all lower case Note The LCD will display PRINTER INITIALIZING 12 After the printer initializes and READY TO PRINT is displayed again power OFF ON the main power switch SW1 l
79. UI may not show up correctly Notes 1 If a previous driver was Microsoft Windows XP WHQL certified Microsoft also honors the digital signature CAT file on Windows Vista 2 The latest print drivers are available via the Konica Minolta Download Selector Access the Selector from the KMBS public site http www kmbs konicaminolta us Support amp amp Drivers tab or from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more 3 The Windows Vista Compatibility Legend can be viewed at http kmbs konicaminolta us content support vistasupport html 4 Refer to the attached document for a list of Konica Minolta printer drivers that come bundled with Microsoft Windows Vista To view the PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by Bill Enmke ESS SSD and Jim Behrends Production Print SSD Solution ID TAUS0701604EN Solution Usage 39 Description NVRAM BRU replacement form Copyright 2009 Konica Minolta Business Solutions U S A Inc June 2009 11 7272 Miscellaneous Solution The online NVRAM BRU Replacement RA Claim formis referencedin attached Bulletin Number 5783 Notes 1 AN SSD TICKET NUMBER MUST BE ASSIGNED IN ORDER TO PLACEA NVRAM BRU ORDER ONLINE All requests for NVRAMs must be approved by the SSD Hotline and a problem
80. WERROR CODES Error Code Description Copyright 2009 Konica Minolta Business Solutions U S A Inc June 2009 13 7272 Miscellaneous Action 01 There is an error in the command to ISW processing unit Program is not executing normally Restart from power ON and re execute the ISW 1F A program error is detected Program is not executing normally Restart from power ON and re execute the ISW 41 Input data format error Check the ISW transfer data file 42 Invalid machine name input data Check the ISW transfer data file 43 Invalid board name input data Check the ISW transfer data file 81 Input device error such as input timeout Check that the communication cable between input devices PC or ISW Tool is properly connected C1 Failed to erase flash ROM during ISW to image control board There is an error in the flash ROM on the image control board Restart from ISW If the error persists the life of the image control board flash ROM may have expired Replace the image control board C2 Failed to write flash ROM during ISW to image control board There is an error in the flash ROM on the image control board Restart from ISW If the error persists the life of the image control board flash ROM may have expired Replace the image control board Error Code Description Action Copyright 2009 Konica Minolta Business Solutions U S A Inc June 2009 14 7272 Miscellaneous C3 ROM c
81. a round tip which is made of resin is recommended as a touch pen Check the coordinates displayed in the top line at the top of the touchscreen 5 Ensure the X coordinate and the Y coordinate displayed in the message area fall within the standard values The acceptable values are on the second line 6 If the values are not within the acceptable parameters repeat Step 4 until the values are acceptable 7 Touch the at the lower left corner of the touchscreen lightly with a touch pen something with a round tip which is made of resin is recommended as a touch pen Repeat the process used for the upper right coordinate until acceptable values are achieved 8 As verification of a correct adjustment touch the CHECK icon at the upper left and lower right corners You should hear a beep tone for each one Ifa beep tone is not heard repeat the adjustment 9 Power the copier OFF ON to exit the Key Operator Mode Solution ID TAUS0640209EN Solution Usage 0 Description Bluetooth wireless printing available Solution Konica Minolta recommends ANYCOM Bluetooth Products Bluetooth wireless printing users have the ability to print high quality images from laptops tablets PDAs or desktop PCs without the need for line of sight from up to 30 100 feet away A Bluetooth PC Card URL http techweb konicabt com tpm media AnyCom_PC_Card pdf or USB adapter URL http techweb konicabt com tpm media AnyCom_USB_adapt pdf is installed as the transmi
82. adstep2 html SPECIAL NOTE Solution contribution by Jim Behrends Production Print SSD Solution ID TAUS0802714EN Solution Usage Description J11 02 when copying from Tray 1 Solution CAUSE The printer Regist Loop adjustmentsetting SOLUTION Vary the printer Regist Loop adjustmentbetween1 and5 1 Enter the 36 mode 2 Select 5 for Printer Regist Loop Adj and vary the number between 1 to 5 for the best result SPECIAL NOTE Solution contribution by Malcolm Hibbert Workgroup SSD Copyright 2009 Konica Minolta Business Solutions U S A Inc June 2009 30 7272 Software Driver related Solution ID TAUS0800366EN Solution Usage 3 Description When printing from Microsoft Publisher andperforming a mail merge thecopiesare all stapled together Solution CAUSE This is a known anomaly with Microsoft applications SOLUTION Please read the attached Microsoft articleregarding a resolution for the problem with Microsoft Publisher 2000 and 2003 To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by Mark D Attilio Production Print SSD Solution ID TAUS0701267EN Solution Usage 2 Description When loading ISWTrns on Microsoft Vista USB is not available under Settings Solution CAUSE Earlier ISWTrns version is being used SOLUTION The USB feature is
83. age 2 Description Unable to install 32 bitdrivers on a Microsoft Windows 2003 64 bit server formigration to the 32 bit clients Solution The 32 bit driver files are not recognized when attempting to load on a 64 bit system therefore the files must be pulled from a 32 bit system in order to add additional driver support on a 64 bit server Copyright 2009 Konica Minolta Business Solutions U S A Inc June 2009 55 7272 1 After installing the 64 bit driver on the server install the matching 32 bit PCL PostScript Visual PostScript Plug in or PostScript Adobe driveron one of the clients 2 The driver files will be placed in C WINDOWS inf folder on the client 3 Share this folder on the network so that the 64 bit server has access 4 From the server when adding additional drivers browse to the shared folder on the workstation 5 Select the appropriate inf file from the shared folder on the client the driver files will then be pulled over to the server to support other 32 bit clients when migrating the driver files Note It is important to install the same type of driver on the client to match the driver installed on the server Solution ID TAUS0700737EN Solution Usage 2 Description Scan to FTP using a host name versus a TCP IP address is not working in a workgroup environment Solution CAUSE A DNS server is required when using a host name versus the TCP IP address SOLUTION If no DNS server is available then
84. available in ISWTrns utility version 3 74E and newer SPECIAL NOTE Solution contribution by Chuck Tripp Production Print SSD Solution ID TAUS0800601EN Solution Usage 1 Description When printing from Microsoft Office Excel using authentication and printng several spreadsheets within the same document the authentication dialog box pops up for each spreadsheet page Solution CAUSE Improper selection in the printer driver SOLUTION Select PRINT ENTIRE WORKGROUP in the application dialog box SPECIAL NOTE Solution contribution by Mark D Attilio Production Print SSD Solution ID TAUS0801980EN Solution Usage Description Device can not print in accordance w guidelines pick another printer message when trying to print postage from Stamps Com Solution CAUSE Driver incompatibility SOLUTION Stamps com states that they will not work with Konica Minoltadrivers The only thing they will do is print labels and you have to purchase the labels from Stamps com SPECIAL NOTE Solution contribution by Chuck Tripp Production Print SSD Solution ID TAUS0802412EN Solution Usage Description Slow printing issue when utilizing Macintosh OS 10 4 x Solution CAUSE Issue with the CUPS daemon configuration file on Macintosh OS 10 4 x being corrupt SOLUTION The old CUPS daemon configuration file must be deleted and a new one created Please see the attached document for instruction on how to Copyright 2009 Konica Minolta Bus
85. backup the address data using PageScope Web Connection to backup the data before performing the Data Clear If NVRAM replacement is necessary please be aware that the meters may not be transferred and they might be reset to zero This is unrecoverable and the correct meters cannot be input 8020 CF2002 8031 CF3102 Codes C 3C00 through C 3C40 indicate a corrupt BRU Codes C 3C50 through C 3C90 indicates a problem with the PWB C board or the scanner to main body cable 8050 CF5001 bizhub PRO C500 The NVRAM for the C500 cannot be replaced in the field The only way to correct a corrupt NVRAM is to send the OACB NVRAM and PRCB into Konica Minolta to be reset Known defective NVRAM symptoms 1 Meters or default adjustment values are extremely high 2 Adjustments do not hold after powering the machine OFF ON Note On the Black and White machines verify that the NVRAM is bad by swapping a good NVRAM from another machine in the same product family This will save significant time and expense in getting back the machine in working condition bizhub 200 250 350 Common symptoms when NVRAM replacement may be necessary Machine not going to ready state Not printing to a host name with DHCP Not scanning to E mail On startup abort code 0x0000999a Abort code Ox00f00b00 Not printing Machine rebooting every few minutes Screen freezing in Konica Minolta logo Keep losing machine settings when power OFF OONOORWND bizhub 4
86. be extended 5 6 0 Normal timing 5 6 1 Separation claw pressure timingf is extended when using the bypass tray however it is not applicable for thick paper usage 5 7 0 Normal timing 5 7 1 Separation claw pressure timing is extended when using any trays and LCT that have been set to User in the Key Operator mode Paper type setting Note When the transfer separation current value option is selected using dipswitches 6 0 6 1 6 2 the separation claw pressure time is then automatically extended Solution ID TAUS0652437EN Solution Usage 2 Description How to store PCL fonts onto the print system hard drive or compact flash card Solution To store a PCL font onto the IP controller hard drive or compact flash card on legacy Konica models the following prerequisites are necessary 1 The actual font or bar code must be purchased by the user 2 The font must be a PCL font or can be a PCL Soft font If it is a Soft font the font must first be edited to make it a PCL font then it can be modified for storage on the IP unit 3 The workstation used to edit the file must be equipped with DOS Dos editor Notes a Follow this step by step procedure for the complete installation procedures and for the proper parts ordering procedures b To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http Awww adobe com products acrobat readstep2 html Solution ID TAUS0656577EN Solution Us
87. cabt com for ISW application to the finisher Finisher Control Program 14jsn132cld0p exe Upon successful completion of the firmware upgrade the version level is displayed as 32 CLDO Solution ID TAUS0639835EN Solution Usage 1 Description DF316 SC62 04 when using the RADF Solution CAUSE Conveyance Guide Spring B is missing SOLUTION Replace Conveyance Guide Spring B p n 183QA70790 Solution ID TAUS0640295EN Solution Usage 1 Description PK120 punch unit not recognized by the main body Solution Copyright 2009 Konica Minolta Business Solutions U S A Inc June 2009 65 7272 CAUSE The PK120 has been isolated via software dipswitch 19 5 SOLUTION To enable the PK120 perform the following 1 Access the 25 mode power the copier ON while pressing the 2 and 5 keys 2 Touch 1 Software SW setting on the touchscreen Select software dipswitch 19 using the left up down arrow s Set the bit number of the switch to 5 using the middle up arrow s Select OFF 0 to enable the PK120 Power the copier OFF ON to exit the 25 mode OAW Solution ID TAUS0640455EN Solution Usage 1 Description Improper paper size displayed from all trays Solution CAUSE Tray size adjustment was not performed SOLUTION Note Before starting this procedure cut a piece of heavy paper or card stock to a width of exactly 210mm To adjust the tray size perform the following 1 Access the 36 mode screen by
88. cess the diagnostic modes directly after powering the copier OFF ON while pressing the 25 36 or 47 keys Solution CAUSE The password protection for the diagnostic modes has been enabled SOLUTION Enter the password 9272 to access the 25 36 or 47 modes Note To disable this feature set software dipswitch 3 2 to 0 in the 25 mode Solution ID TAUS0626614EN Solution Usage 1 Description How to isolate Tray 1 Solution To isolate Tray 1 perform the following 1 Power the copier OFF Access the 25 mode power the copier ON while pressing the 2 and 5 keys Touch 1 Software SW setting on the touchscreen Scroll to software switch 18 0 using the arrow keys Set 18 0 to ON 1 which will enable Tray 1 isolation Power the copier OFF ON to exit the 25 mode DARON Solution ID TAUS0626624EN Solution Usage 1 Description How to set the paper tray priority Solution To set the paper tray priority perform the following 1 Power the copier OFF 2 Access the Key Operator Mode by pressing the HELP key then touching KEY OPERATOR MODE on the touchscreen 3 Touch 11 Tray auto select setting on the touchscreen 4 On the left hand side of the touchscreen touch to highlight desired tray key for each tray which is to be automatically detected when ATS APS functions If the tray key is not highlighted it will not be an ATS APS available tray nor will it be displayed on the right half of the touchscreen 5 Tray
89. chine while holding down on the 4 and 7 keys input code 60 press P 7 P 2 Actuate the sensor and watch for a change of state at the control panel 3 If no change takes place clean or replace PS301 p n 08AA85510 Solution ID TAUS0638627EN Solution Usage 1 Description How many characters can be used when entering an E Mail address Solution The E Mail address can contain a maximum of 60 characters numbers Solution ID TAUS0638702EN Solution Usage 1 Description DF316 unable to copy from the platen glass Solution CAUSE The actuator for the open close sensor failed SOLUTION Repair or replace the open close actuator p n 13QA10060 Solution ID TAUS0639017EN Solution Usage 1 Description Unable to adjust the brightness of the touchscreen Solution CAUSE Failed operation board 1 assembly SOLUTION Reseat all connectors on the operation board 1 assembly Replace the operation board p n 56QA 9030 as necessary Solution ID TAUS0639779EN Solution Usage 1 Description When running multiple sets of a 2 page Stapled and Punched job using Programmed Job mode after the third set is complete only the first page is stapled and the second page remains in the finisher generating a jam code Solution CAUSE A page pagination problem in the finisher firmware program related to handling of punched paper SOLUTION Special firmware release is available on the Konica Minolta FTP site URL ftp kbtdigital kx15 ftp koni
90. cific tray has been identified as the default paper source and it has been deactivated in the 25 mode the machine will display PLEASE WAIT TRAY x RAISING SOLUTION To activate specific paper trays in the 25 mode perform the following 1 Access the 25 mode power ON while pressing the 2 and 5 keys 2 Select 1 Software SW setting 3 Use the arrows on the left to scroll to 18 4 Use the arrows on the right to scroll to 0 for Tray 1 1 for Tray 2 2 for Tray 3 or 3 for Tray 4 5 Press OFF for any tray that may be set to ON This will allow each tray to function normally 6 Power the copier OFF ON to exit the 25 mode Note Review the management list for 18 x codes to determine if a particular tray may have a problem with the lift up mechanism SPECIAL NOTE This solution provided by Phillipe d Ayral KMBS MIAMI Solution ID TAUS0626540EN Solution Usage 0 Description Can the password feature in the TWAIN driver version 1 20 be used with the 7272 IP511A Solution At the present time the password feature in the TWAIN driver will only function with the 7145 IP432 Solution ID TAUS0626562EN Solution Usage 0 Description In the scan mode for E Mail HDD FTP the Address manual input button on the LCD is grayed out This prevents information from being manually entered Solution CAUSE The memory switch for I P Scan Address manual input is set for Prohibit SOLUTION To change this setting perform the following 1
91. col Solution LDAP is supported with the 7155 IP511 when using Pagescope address book Trademark ownership information Solution ID TAUS0628421EN Solution Usage 1 Description KONICA is continually displayed on the touchscreen and the machine is locked up Solution CAUSE The parameter memory board is locked up or has failed SOLUTION Replace the parameter memory board p n 65AA 9120 Solution ID TAUS0628749EN Solution Usage 1 Description Intermittent F46 08 codes and blank copies Solution CAUSE Failed write unit p n 56QA 6500 SOLUTION Replace the write unit Solution ID TAUS0628770EN Solution Usage 1 Description PK120A J72 43 when punching Solution CAUSE The PK sensors require a sensitivity adjustment Copyright 2009 Konica Minolta Business Solutions U S A Inc June 2009 61 7272 SOLUTION To adjust the PK sensors perform the following 1 Open the front door of the finisher and turn the power ON 2 Remove the PK control board cover 1 screw 3 On the board there are 5 VRs and 5 corresponding LEDs 4 For each sensor turn the VR clockwise until the corresponding LED goes out Then turn the VR counterclockwise slowly until the LED lights and continue counterclockwise one more graduation after the LED lights Perform this procedure for all 5 sensors Solution ID TAUS0628807EN Solution Usage 1 Description PZ109 J72 45 when duplexing and punching Solution CAUSE The PZ unit
92. com products acrobat readstep2 html 2 Click on the blue highlighted links within the PDF s to view additional details Trademark ownership information Solution ID TAUS0640632EN Solution Usage 0 Description Horizontal black lines and abnormal noise Solution Copyright 2009 Konica Minolta Business Solutions U S A Inc June 2009 93 7272 See Bulletin Number 5006 for details Note To view the above PDF Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http www adobe com products acrobat readstep2 html URL http Awww adobe com products acrobat readstep2 html Trademark ownership information Solution ID TAUS0640931EN Solution Usage 0 Description Information for parts number accessory parts Solution See KOM050104 for details Note To view the above PDF Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http www adobe com products acrobat readstep2 html URL http www adobe com products acrobat readstep2 html Trademark ownership information Solution ID TAUS0640975EN Solution Usage 0 Description Parts Correction Pressure Spring Solution See KOM050126 for details Note To view the above PDF Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http www adobe com products acrobat readstep2 html URL http www adobe com
93. d and the IMCB Solution ID TAUS0643468EN Solution Usage 2 Description SC46 25 at power up the exposure lamp remains illuminated continuously Solution CAUSE The image CB has failed SOLUTION Reseat all connectors on the image CB as an initial step Replace the image CB p n 56QA 9011 as necessary SPECIAL NOTE Solution provided by Mike Berger Eastern Copy Products Copyright 2009 Konica Minolta Business Solutions U S A Inc June 2009 35 Warm up wrong display incorrect operation lock up Solution ID TAUS0649481EN Solution Usage 2 Description SC53 01 at start up Solution CAUSE SL2 web solenoid was not advancing the web properly causing a build up on the cleaning web This build up can prevent M4 Fixing Motor from turning properly SOLUTION Check the position and operation of SL2 Test the solenoid in the 47 service mode code 045 multi mode 4 If the solenoid does not function every time the test is run replace SL2 Solution ID TAUS0702778EN Solution Usage 2 Description MFP is locking up and operating erratically Solution CAUSE The right side door is closing improperly The hinges for the right side door have become damaged and malformed causing the door to close improperly SOLUTION Replace the metal door hinges for the right side door upper p n 4024 3127 01 and lower p n 4024 3129 01 SPECIAL NOTE Solution contribution by Ken Walker Workgroup SSD Solution ID TAUS0624977EN Solut
94. dobe Web site at http www adobe com products acrobat readstep2 html URL http Awww adobe com products acrobat readstep2 html Trademark ownership information Copyright 2009 Konica Minolta Business Solutions U S A Inc June 2009 56 7272 Solution ID TAUS0626041EN Solution Usage 1 Description How to program the ECM to recognize individual passwords less than 8 digits Solution To program ECM to recognize individual passwords of less than 8 digits perform the following 1 Press the HELP key 2 Press Key Operator Mode which is displayed on the touchscreen 3 Touch the down arrow which is located at the bottom left corner of the touchscreen once 4 Touch 13 Memory switch setting on the touchscreen 5 Touch the down arrow which is located at the bottom left corner of the touchscreen four 3 times 6 Touch the down arrow which is located on the right side of the touchscreen 6 times 28 E C M password 8 digits will be highlighted 7 Touch the Change Setting Contents which is located at the bottom of the touchscreen 28 E C M password under 8 digits will be highlighted 8 Press RETURN on the touchscreen a couple of times to return to normal mode Solution ID TAUS0626070EN Solution Usage 1 Description How to obtain the ISW Microsoft Windows utility Solution To obtain the ISW Microsoft Windows utility access the Konica Minolta FTP site Trademark ownership information Solution ID TAU
95. e Ooh why Solution ID TAUS0642678EN Solution Usage 1 Description Intermittent SC46 13 Solution CAUSE The image control board or the NVRAM has failed SOLUTION Replace the image control board p n 56QA 9010 or the NVRAM board Note An additional symptom is blank copies with lines when scanning from the glass Solution ID TAUS0642734EN Solution Usage 1 Description PZ109 the two hole punch mode is not displayed on the touchscreen Solution CAUSE The automatic punch hole switching option has not been enabled in the 25 mode SOLUTION To enable the automatic hole switching option perform the following 1 Access the 25 mode power the copier OFF ON while simultaneously pressing the 2 and the 5 keys Select 1 Software SW setting Using the up down arrow on the left of the touchscreen scroll to DIPSW 22 Using the up down arrow in the middle of the touchscreen scroll to BIT 5 Press ON to setto 1 Power the copier OFF ON to exit the 25 mode D RON Solution ID TAUS0642765EN Solution Usage 1 Description The LCD touchscreen is dim and can not be adjusted in the Key Operator Mode using the contrast panel adjustment Solution CAUSE The LCD indication board has failed SOLUTION Reseat all LCD connectors and replace the indication board if needed p n 55VA87542 Solution ID TAUS0642789EN Solution Usage 1 Description FS210M SC77 02 at power up Solution CAUSE Failed finisher CB which results in
96. e P button down until the message Enter 4 digit Password To Change is displayed on the touchscreen Note The button must be held down for about 5 seconds before the message is displayed 2 Enter the password 9272 and press the START key 3 Touch 3 2 5 mode on the touchscreen 4 Touch 1 Software SW setting on the touchscreen 5 Repeatedly touch the left up arrow until 12 is displayed on the touchscreen 6 Repeatedly touch the right up arrow until 3 is displayed on the touchscreen 7 Touch OFF 0 on the touchscreen to enable printer automatic centering correction or ON 1 to disable printer automatic centering correction 8 Touch RETURN on the touchscreen 9 Touch MODE CHANGE on the touchscreen 10 Touch EXIT on the touchscreen Copyright 2009 Konica Minolta Business Solutions U S A Inc June 2009 22 7272 Miscellaneous SPECIAL NOTE Solution contribution by Ted Young Production Print SSD Solution ID TAUS0800242EN Solution Usage Description How to include the proof copy set within the set copy quantity Solution To include the proof copy set within the set copy quantity perform the following 1 Access the 25 mode while holding down the 2 and 5 keys power the machine ON 2 Touch 1 Software SW setting on the touchscreen 3 Scroll to switch 29 3 4 Touch OFF 1 on the touchscreen 5 Touch RETURN on the touchscreen 6 Power the machine OFF ON to exit the 25 mode SPECIAL NOTE So
97. e 36 mode Test Pattern Output mode Enter a data of 5 which will print out a pattern for LD1 and LD2 The write unit may have failed Replace the write unit p n4396 1239 01 for Di5510 Di7210 7255 7272 p n 4024 2052 01 for Di650 7165 and p n 4024 2050 01 for Di551 7155 if necessary 3 DF E RDH memory has failed Confirm by removing and or replacing the defective memory Note The standard memory of the main body E RDH is 64MB There is one additional slot for memory which can be expanded to a maximum of 576MB Additional memory is installed on the image CB located at the rear of the unit Available Konica memory ITEM ITEM DIMM 950631 MU 401 64MB 950632 MU 402 128MB 950588 MU 303 256MB 960334 MU 304 512MB SPECIAL NOTE Solution contribution by Chuck Tripp Production Print SSD Solution ID TAUS0703785EN Solution Usage 3 Description Completes initialization then powers down and trips the internalcircuit breaker Solution CAUSE Failed circuit breaker SOLUTION Inspect the machine for shorts and if noneis found replace the circuit breaker p n 56AA88421 for 7155 7165 7255 7272 and p n 4024 2003 01 for Di551 Di650 Di5510 Di7210 SPECIAL NOTE Solution contribution by Bill Hall Workgroup SSD Solution ID TAUS0630724EN Solution Usage 2 Description SC46 25 after power up Solution PROBABLE CAUSES 1 Failed SCDB or A D conversion board First verify proper operation of the SCDB and L1 a Access the 47 mode power the co
98. e LCD screen and press START 26 Download the document s using an FTP utility such as SmartFTP URL http www smartftp com download or FTP Surfer URL http Awww whispertech com surfer download htm 27 Select a file from the FTP server remember where you put it and then download it to the PC It should now be able to be retrieved and opened Trademark ownership information Solution ID TAUS0627250EN Solution Usage 5 Description How to isolate Tray 4 Solution To isolate Tray 4 perform the following 1 Access the 25 mode 2 Touch Software SW setting on the touchscreen 3 Scroll to dipswitch 19 0 4 Touch ON 1 on the touchscreen 5 Power the copier OFF ON to exit the 25 mode Solution ID TAUS0627603EN Solution Usage 5 Description E46 13 while scanning originals Solution CAUSE Incompatible machine settings causing a conflict SOLUTION This condition can occur if RADF APS and AMS are set to OFF in the memory switches and if memory switch 7 is set to Erased for APS AMS only To resolve either enable RADF APS AMS or change memory switch 7 to Area outside of orig erased Solution ID TAUS0639769EN Solution Usage 5 Description SC56 04 after replacing the NVRAM Solution PROBABLE CAUSES 1 The SC56 04 service code is generated when a new memory board is installed and the copier serial number information is not entered Re enter the copier serial number after the memory board has bee
99. e attached document Note To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http Awww adobe com products acrobat readstep2 html Solution ID TAUS0703071EN Solution Usage Description Press start to restart message when the print key is pressed The jamcounter shows J00 00 and SC53 01 may also be indicated Copyright 2009 Konica Minolta Business Solutions U S A Inc June 2009 70 7272 Solution CAUSE Obstruction such as a melted transparency is causing the lower fuser roller to bind SOLUTION Clear the obstruction to free the fuser rollers SPECIAL NOTE Solution provided by Rich Tapia Astro Business Technologies Solution ID TAUS0625957EN Solution Usage 0 Description Product information 7272 Solution 7272 information Note To view the PDF Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http www adobe com products acrobat readstep2 html URL http Awww adobe com products acrobat readstep2 html Trademark ownership information Solution ID TAUS0626039EN Solution Usage 0 Description How to print ECM information Solution To print ECM information perform the following 1 Access the Key Operator Mode by pressing the HELP key then touching KEY OPERATOR MODE from the touchscreen 2 At the Key Operator screen touch the down arrow which is located at the bottom left co
100. e image processing board perform the following 1 With the 7272 powered OFF connect laptop PC to the ISW connector 2 Power ON the 7272 timer LED flashing 3 Send the Image files while the machine is ON and the timer LED is flashing Then follow the text instructions on the display Solution ID TAUS0650206EN Solution Usage 0 Description New Item for the 250K PM Kit for bizhub 7272 7255 Solution See Bulletin 05 GB 115 for details Note To view the PDF Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http www adobe com products acrobat readstep2 html URL http www adobe com products acrobat readstep2 html Trademark ownership information Solution ID TAUS0650307EN Solution Usage 0 Description Unable to scan to E mail and a 1001 error message is indicated on the error log Solution CAUSE The SMTP name is being used instead of the TCP IP address SOLUTION Change the SMTP name to a TCP IP address Copyright 2009 Konica Minolta Business Solutions U S A Inc June 2009 103 7272 Trademark ownership information Solution ID TAUS0651117EN Solution Usage 0 Description How to input the network path when setting up IPP for Microsoft Windows 9x ME 2000 XP or 2003 Solution To input the network path for IPP perform the following 1 Click Start choose Settings and then choose Printers 2 In the Printers window double click the ic
101. e plate or Conveyance Guide Spring B is missing SOLUTION Check all guide plates for burrs and file them untilsmooth If necessary replace Conveyance Guide Spring B p n 13QA40490 for 7155 7165 7155 7272 andp n 4024 2247 01 for Di551 Di650 Di5510 Di7210 SPECIAL NOTE Solution contribution by Bill Hall Workgroup SSD and Charles Kris KMBS Tampa Copyright 2009 Konica Minolta Business Solutions U S A Inc June 2009 28 Paper Conveyance jams no feed folding tearing skewing curling Solution ID TAUS0801765EN Solution Usage 8 Description FS xxx first page not aligned properly not stapled in stapled sets Solution CAUSE Static build up onalignment plate which causes the first page to stick SOLUTION Wipe affected are with anti static compound Brillianize Pledge dryer sheet etc SPECIAL NOTE Solution contribution by Chuck Tripp Production Print SSD Solution ID TAUS0622424EN Solution Usage 5 Description J73 01 at power up or intermittently during operation Solution CAUSE Broken wire leading to PS706 main paper tray exit SOLUTION To check the state of PS706 perform the following 1 Access the 47 multimode power the copier OFF ON while simultaneously holding the 4 and the 7 keys input code 76 press P 05 P 2 The display panel should read L 3 If the display panel reads H remove the connector from PS706 and CN11 from the FNCB and ohm the wiring from CN11 1 CN11 4 and CN11 7 to PS706 4 l
102. ear of the machine below the fixing unit Verify proper operation Solution ID TAUS0622313EN Solution Usage 14 Description ISW DATA ERROR 41 when attempting to flash the firmware Solution CAUSE A printer is attached to LPT1 preventing the ISW utility from sending the file to LPT1 SOLUTION Remove the printer or other device that is attached to LPT1 SPECIAL NOTE Solution contribution by Jim Behrends Production Print SSD Solution ID TAUS0641696EN Solution Usage 5 Description SC 46 08 Solution PROBABLE CAUSES 1 Incorrect firmware Re flash the copier and verify that all of the firmware components are properly indicated Note The latest version firmware and system software is available via the Konica Minolta Download Selector Access the Selector from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more 2 Poor connection between the Image Control Board and Printer Control Board Reseat the connection between the ICB and the PRCB Copyright 2009 Konica Minolta Business Solutions U S A Inc June 2009 33 Warm up wrong display incorrect operation lock up 3 Print head write unit failure Replace the print head p n 4396 1239 01 4 Image Control Board failure Replace the ICB p n 4396 1278 01 5 Printer Control Board failure Replace the Printer Control Board p n 56QA 9020 Note Do not use used boards from either machine 7255 or 7272 The boards are
103. ector from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more In most cases ghosting the IP511A hard drive will resolve the SC49 01 issue Note The IP511a 26 3 0 ghost exe image can be used with a licensed version of Symantec Ghost version 6 5 or greater on a formatted PC or laptop hard drive This file was created by request for Konica Minolta service organizations who use the Symantec Ghost application CAUTION The drive from which this image was createdis 41GB Use ONLY on a drive of the same size when ghosting this image to another drive This code is NOT compatible with Ghost version 9 0 Ifunable to purchasea licensed copy of Symantec Ghost please use the standard method of updating IP 511A code To purchase Symantec Ghost now Norton Ghost visit the Norton from Symantec Store http shop symantecstore com store symnahho DisplayHomePage en_US ThemelD 106300 3 The IP511A hard drive has failed Replace the failed hard drive p n 14KX 9040 Note The IP511A will not boot up and cannot be seen in HyperTerminal 4 Failed IP511A memory module To check the memory module perform the following a Power the printer OFF using the main power switch located on the rear left side of the main body b Remove any additional memory modules which have been installed on the IP unit c Power the copier ON If the IP boots up successfully one or more of the memory modules has failed Re
104. er required to print to the MFP Solution Afinisher is not required to be installed on the printer Solution ID TAUS0657982EN Solution Usage 1 Description What is the part number for the complete developing unit Solution Developing unit p n 4024 1024 01 for 7155 7165 Di551 Di650 andp n 4396 1010 01for 7255 7272 Di5510 Di7210 SPECIAL NOTE Solution contribution by Mike Galletta Workgroup SSD Solution ID TAUS0702779EN Solution Usage 1 Description After ARPing LinkCom III the LAN light still flashes and is not seen in PrintGuide Solution CAUSE Incorrect procedure SOLUTION After ARPing the LinkCom box PING the TCP IP address in order to activate the ARP The light will go solid and it will be seen in PrintGuide SPECIAL NOTE Solution contribution by Paul Santangelo ESS Solution ID TAUS0629188EN Solution Usage 0 Description Can tab paper be 3 2 hole punched Solution Tab paper cannot be punched This is a machine limitation Please refer to Paper information pg 4 12 of the User Manual for more detail Copyright 2009 Konica Minolta Business Solutions U S A Inc June 2009 19 7272 Miscellaneous Solution ID TAUS0645619EN Solution Usage 0 Description How to put the document feeder EDH RADF into test mode Solution The 47 mode can be used to check the sensors and motors Code 060 has several tests for the document feeders DF 313 DF 316 DF 317 DF 322 EDH 2 EDH 4 EDH 5 E
105. ess Key Operator Mode which is displayed on the touchscreen 3 Touch the down arrow on the lower left corner of the touchscreen 4 Touch 13 Memory switch setting on the touchscreen 5 Touch the down arrow on the lower left of the touchscreen until number 10 Platen APS is displayed 6 Touch Change Setting Contents on the lower middle of the touchscreen until the desired setting is displayed 7 Press RETURN on the touchscreen a couple of times to return to normal mode Solution ID TAUS0655608EN Solution Usage Description Are Konica Minolta MFPs compatible with Category 6 cable standard Solution Konica Minolta MFPs are fully compatible with Category 6 cable standard Category 6 cable is a cable standard for Gigabit Ethernet and other network protocols that is backward compatible with the Category 5 5e and Category 3 cable standards Cat 6 features more stringent specifications for crosstalk and system noise The cable standard is suitable for 10BASE T 100BASE TX and 1000BASE T Gigabit Ethernet connections and it provides performance of up to 250MHz Solution ID TAUS0656262EN Solution Usage Description Can custom stamps or watermarks be created for copying Solution There is no capability to create custom stamps or watermarks at the machine Solution ID TAUS0657048EN Solution Usage Description Copyright 2009 Konica Minolta Business Solutions U S A Inc June 2009 109 7272 Howto hole punch Mixed originals
106. ettings 10 Attach the main body NIC to the network and browse to the NIC using the TCP IP address 11 Select Copier Setup 12 Enter the Key Operator password and select APPLY If a Key Operator password is not assigned enter 0000 and select APPLY 13 Select Scan Transmission Setting 14 Enter the name and E mail address to be registered and select Registration 15 The E Mail address is now set on the main body Note As an alternative register the HDD and FTP information from the same screen Trademark ownership information Solution ID TAUS0630239EN Solution Usage 3 Description How many FTP locations can be programmed and stored Solution A total of 48 FTP locations can be entered and stored Solution ID TAUS0638687EN Solution Usage 3 Description PZ109 item number for the A kit which is required when installing the PZ109 onto an FS110 210 finisher Solution A Kit PCUA 950568 Solution ID TAUS0640292EN Solution Usage 3 Description FS 110M F77 02 at power up Solution CAUSE Failed finisher CB has resulted in no 24V DC to the tray up down motor M703 SOLUTION Check the 24V DC supply to the tray up down motor and check the operation of the tray up down motor To check the 24V DC supply to the tray up down motor perform the following 1 Access the 47 mode power the copier ON while pressing the 4 and 7 keys 2 Using a voltmeter set to the 200V DC range take voltage reading on each side of ICP4
107. f necessary replace the wiring harness with the modified FNS Wiring 1 p n 13QE90013F and Wiring p n 15JKN12500 whichare designed to prevent breakage Note Wiring harness change affects all finishers of the listed models Please refer to attached Bulletin Number 5700 for the affected finishers FN 6 FN 9 FN 10 FN 112 FN 120 FN 121 FS 110F FS 115 FS 210 FS 215 FS 513 FS 606 PK 2 Cover Inserter B To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html Solution ID TAUS0802427EN Solution Usage Description J72 29 intermittently Solution CAUSE Finisher wiring harness failure to PS706 Copyright 2009 Konica Minolta Business Solutions U S A Inc June 2009 29 Paper Conveyance jams no feed folding tearing skewing curling SOLUTION Replace the wiring harness with the modified FNS Wiring 1 p n 13QE90013F and Wiring p n 15JKN12500 whichare designed to prevent breakage Note Wiring harness change affects all finishers of the listed models Please refer to attached Bulletin Number 5700 for the affected finishers FN 6 FN 9 FN 10 FN 112 FN 120 FN 121 FS 110F FS 115 FS 210 FS 215 FS 513 FS 606 PK 2 Cover Inserter B To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat re
108. firmware can be downloaded from the Konica Minolta FTP site DPPN Trademark ownership information Solution ID TAUS0627605EN Solution Usage 0 Description E46 23 while scanning originals Solution CAUSE Incompatible machine settings causing a conflict SOLUTION This condition can occur if RADF APS and AMS are set to OFF in the memory switches and if memory switch 7 is set to Erased for APS AMS only To resolve either enable RADF APS AMS or change memory switch 7 to Area outside of orig erased Solution ID TAUS0627706EN Solution Usage 0 Description E46 06 only when scanning through the RADF Solution CAUSE Failed E RDH memory or Image CB SOLUTION If the machine has additional E RDH memory installed remove the memory If the problem still exists with the memory removed the Image CB p n 56QA 9010 failed and should be replaced Copyright 2009 Konica Minolta Business Solutions U S A Inc June 2009 81 7272 Solution ID TAUS0627754EN Solution Usage 0 Description Upon retrieving a scanned document from the IP511A hard drive via FTP command is the retrieved document deleted from the hard drive and if not when is it deleted Solution When using the FTP command to retrieve scanned images the actual scanned image will remain on the IP511A hard drive until it is deleted via the ScanAutoDelete function setting To program the machine to automatically delete scanned jobs from the hard drive perform the f
109. fset Solution To enable disable job offset perform the following 1 Press the HELP key 2 Press Key Operator Mode which is displayed on the touchscreen 3 Touch the down arrow on the lower left corner of the touchscreen 4 Touch 13 Memory switch setting on the touchscreen 5 Touch the down arrow on the lower left of the touchscreen three 3 times Touch the down arrow on the right side of the touchscreen 5 times The highlighted indication will shift to 20 JOB offset operating and the current setting will be displayed on the touchscreen 7 Touch Change Setting Contents on the lower middle of the touchscreen until the desired setting is displayed The setting choices available are OFF which is the default setting or ON 8 Press RETURN on the touchscreen a couple of times to return to normal mode D Solution ID TAUS0626470EN Solution Usage 3 Description PK120A PLEASE CANCEL PUNCH MODE OR CHANGE PAPER SIZE message when selecting 2 hole punch for 8 5x11R or 8 5x14 paper Solution CAUSE Improperly programmed software dipswitch settings SOLUTION To input the proper software dipswitch settings perform the following 1 Power the copier OFF Access the 25 mode power the copier ON while pressing the 2 and 5 keys Touch 1 Software SW setting on the touchscreen Use the up down arrows and scroll to software dipswitches 22 1 Touch OFF 0 on the touchscreen Use the up down arrows and scroll to
110. g required for bizhub product only Switch Numbe 10 Hex Assignment 02 4 Power OFF ON the MFP 5 Do the setup procedure instructed in the Installation Manual Please refer to attached documentation for details 7145 Di451 Please refer to attached documentation fordetails bizhub 500 420 360 Please refer to attached documentation fordetails 7165 7155 Di650 Di551 Please refer to attached documentation fordetails 7272 7255 Di7210 Di5510 Please refer to attached documentation fordetails bizhub 750 600 Please refer to attached documentation fordetails Note To viewa PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by KMBT Japan Solution ID TAUS0800962EN Solution Usage 18 Description SERVER CONNECT ERROR message and unable to scan to E mail viaMicrosoft Exchange Server 2003 and 2007 Copyright 2009 Konica Minolta Business Solutions U S A Inc June 2009 12 7272 Miscellaneous Solution CAUSE An exception for the printer was not added to the Microsoft Exchange Server SOLUTION Have theserver Administrator add an exception for the printer to the Exchange exceptions list 1 Open the Control panel and select Windows Firewall 2 Select Exceptions and Add Port 3 Add a name and Port number 4 Click on Change Scope 5 Select Custom List and add t
111. g pdf into normal dot Set up the driver you want to use as the default and then set the finishing features desired in Printing Preferences Run normal dot under macros you should be presented with a question of how many sections are in the merge i e how many pages before the next name or address in the merge Copyright 2009 Konica Minolta Business Solutions U S A Inc June 2009 106 7272 Solution ID TAUS0656295EN Solution Usage 0 Description SAP Device Types Availability Solution Refer to Bulletin 06 GB 039 pdf for details Note To view the above PDF s Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http www adobe com products acrobat readstep2 html URL http Awww adobe com products acrobat readstep2 html Trademark ownership information Solution ID TAUS0656487EN Solution Usage 0 Description How to load 32 bit XP drivers on a Windows 2003 64 bit server for driver migration to the 32 bit clients Solution 32 bit driver files are not recognized when attempting to load on a 64 bit system therefore the files must be pulled from a 32 bit system in order to add additional driver support on a 64 bit server After installing the PCL PS Visual PS Plug in or PS Adobe driver on the server install the same type driver 32 bit version on one of the clients The driver files will be placed in C WINDOWS inf folder on the client Share this folde
112. gine Solution ID TAUS0800363EN Solution Usage 0 Description The operation panel locks up upon exiting power saver mode Solution CAUSE The NVRAM has failed SOLUTION Please contact the SSD Hotline for instructions on how to acquire areplacement NVRAM SPECIAL NOTE Solution contribution by Mark D Attilio Production Print SSD Solution ID TAUS0657664EN Solution Usage Description SC21 06 at power up Copyright 2009 Konica Minolta Business Solutions U S A Inc June 2009 38 Warm up wrong display incorrect operation lock up Solution CAUSE Failed ADU board SOLUTION Replace the failed ADU board p n 56QA 9040 SPECIAL NOTE Solution contribution by Mark D Attilio Production Print SSD Solution ID TAUS0703709EN Solution Usage Description Incorrect document feeder registration The image is shifted on copies about 1 to 1 5 inches Solution CAUSE The design of thedocument feederGuide assembly has been enhanced and the original style should be replaced SOLUTION Replace the EDH Guide assembly p n 4024 3125 01 Please see the attached Bulletin Number 4416 for additional details SPECIAL NOTE Solution contribution by Ken Walker Workgroup SSD Solution ID TAUS0800800EN Solution Usage Description SC23 03 at power up Solution CAUSE Binding in the drum carriage will slow or stop the proper rotation of the drum SOLUTION Remove the drum carriage and ensure that a binding condition does not exist Chec
113. gital kx15 ftp konicabt com Solution ID TAUS0651948EN Solution Usage 0 Description Can the P1110 single tri fold a stack of single page originals Solution The P1110 can not single tri fold a stack of single originals Orginals must be inserted one at a time to tri fold from the P1110 Solution ID TAUS0653095EN Solution Usage 0 Description Changes made to copier initial settings in key op mode are lost after the panel reset button is pressed The settings revert to the factory defaults Solution CAUSE Incorrect memory switch setting SOLUTION To retain copier initial settings perform the following 1 Enter key op mode 2 Go to memory switch setting 3 Change memory switch 2 to initial setting 4 Return to key op mode 5 Go to copier initial setting and make desired changes 6 Exit key op mode Solution ID TAUS0653696EN Solution Usage 0 Description Scan to E Mail intermittently will lock the NIC after a scan to E mail Solution CAUSE The DNS name is used input in the SMTP server setting SOLUTION Change the DNS name to the SMTP TCP IP address Trademark ownership information Solution ID TAUS0654170EN Solution Usage 0 Description What is the part number for the toner hopper assembly toner supply unit The part is illustrated in the field service manual but no part number is indicated Solution Toner Supply Unit p n 4396 1328 01 Note The addition of this part number was added via
114. he ICB SOLUTION Replace the Image Control Board p n 4396 1278 01 Note The Image Control Board comes without programming so the System ROMs will need to be re flashed once the board is replaced Solution ID TAUS0643317EN Solution Usage 0 Copyright 2009 Konica Minolta Business Solutions U S A Inc June 2009 98 7272 Description Does the 7272 toner cartridge fit into the Di7210 Has Konica Minolta changed the toner cartridge to fit in both machines Solution The 7272 toner cartridge does not fit into the Di7210 Solution ID TAUS0643362EN Solution Usage 0 Description How to configure the IP511A for scan to E mail to function with a mail server using exclusively WEBMAIL and not POP3 or IMAP Solution The IP511A supports only POP3 and IMAP server types exclusively WEBMAIL is not supported Please check with a Network Administrator in regards to having this functionality enabled on the mail server If this is not possible an alternate server environment will need to be used to support scanning to E mail Solution ID TAUS0643589EN Solution Usage 0 Description The paper lift mechanism in the large capacity paper cassette is overdriving Solution CAUSE There are two interlock switches used to interrupt power to the lift tray motor M101 The two interlock switches are the lift tray interlock MS101 that opens when the large capacity cassette top cover is opened and the lift tray interlock switch MS102 that is opened when t
115. he IP address for the exception SPECIAL NOTE Solution contribution by Mark D Attilio Production Print SSD SPECIAL NOTE Solution contribution by Malcolm Hibbert Workgroup SSD Solution ID TAUS0801706EN Solution Usage 7 Description Paper Test requirements Solution For initial test the dealer branch must supply 1000 sheets of the media paper Once the paper is received the ticket is transferred to ESS If the initial test does not have any issues then a second test can be done The dealer branch must supply enough media to cover 1 3 of a PM cycle There is a charge involved to cover labor and supplies The dealer branch will be notified byESS before the test to communicate the charges SPECIAL NOTE Solution contribution by Cesar Jimenez and lan Lynch Production Print SSD Solution ID TAUS0606924EN Solution Usage 5 Description How to copy print onto envelopes Solution Konica Minolta does not recommend copying printing onto envelopes asthe MFPwas not designed to run envelopes Additionally envelopes do not meet the standards set for paper specifications Their multi layer make up adhesive and odd size make it unreliable and potently damaging to the MFP The following special paper is recommended Transparency film Labels Hole punch Rag content Note These special papers must only be fed from the multi sheet bypass tray Solution ID TAUS0703268EN Solution Usage 4 Description ISW error codes list Solution IS
116. he paper in the tray pushes against the paper feed roller A spring attached to the top cover and the paper feed roller unit is used to move the paper feed rollers out of the way of the lift tray to aid in the insertion of new paper when the paper supply runs out This spring by moving the paper take up rollers out of the way of the paper path prevents the paper stack from engaging the paper feed roller if it should be lifted by the activation of the lift tray motor M101 This prevents the lift tray interlock switch MS102 from opening up and cutting power to the lift tray motor M101 If the lift tray interlock switch MS101 is cheated the result is the lift tray motor M101 not stopping and the paper lift continues until catastrophic damage is generated in the tray lift mechanism SOLUTION If it is required to override the lift tray interlock switch MS101 it will be necessary to remove the spring connecting the top cover and the paper feed unit Open the top cover and remove the spring from the paper feed unit Once the spring has been removed the paper feed rollers will lower into a position so that when the lift tray interlock switch MS101 is cheated and the paper begins to be lifted by the lift tray motor MS101 the power supplied to the motor will be interrupted as soon as the paper stack engages the paper feed roller and the lift tray interlock switch MS102 Solution ID TAUS0643808EN Solution Usage 0 Description After installing the 2 hole 3
117. he registry back up any valued data on the computer Konica Minolta is not responsible for any system errors that may result from using a registry editor incorrectly SOLUTION Microsoft Publisher can be enabled to individually collate staple and duplex publications records when using the mail merge feature of Publisher through a registry edit This can be done either manually or by a script To manually edit the registry open the Registry Editor by clicking Start click Run type regedit and then click OK Go to 1 HKEY_CURRENT_USER Software Microsoft Office Publisher Printing 2 Right click on the Printing folder select New String Value 2 Create new string value called NumberOfRecordsPerBatch 3 Double click and set the Value Data to 1 Instead of grouping records together into groups of 10 Publisher default to send to the printer the records are now sent in groups of 1 i e each document is sent separately Note A value for this size setting can be set between 0 and 99999 To update the registry automatically from a script 1 Download the script from http ed mvps org URL http ed mvps org 20031Rec reg 2 Save the REG file to the Desktop 3 Double click on the icon and then click on Yes to the question Are you sure you want to add the information in C DOCUME 1 administrator account Desktop 20031 Rec reg to the registry 4 The new value will be added to the registry Notes a Refer to Windows registry
118. he upper 2 pins upper and middle Install the rear cover The card should now be initialized and should print a status page once both the IP unit and the printer have come to a ready state DPPN Solution ID TAUS0642640EN Solution Usage 0 Description Print jobs are stuck in the queue as the Microsoft Windows server or workstation is waiting for machine status to change to ready from the feedback condition of Add Paper for example Solution CAUSE SNMP status enabled on the print driver installed on the server With this enabled the print queue constantly monitors SNMP printer feedback door open paper tray empty etc The feedback from the machine may not be in real time resulting in locking the print queue on the server or workstation hosting the printer SOLUTION Disable SNMP status on the print driver 1 From the printers folder highlight the printer object right click and select properties 2 Select Ports 3 Configure Port 4 Uncheck SNMP Status Enabled Trademark ownership information Solution ID TAUS0643295EN Solution Usage 0 Description The copier warms up and comes ready however when the Start Key is pressed to begin copying SC46 06 is indicated Solution CAUSE The ICB Image Control Board has failed Since the ICB has 128MB of EDH memory hard wired on the ICB and any optional EDH memory installed has been removed it is safe to deduce that the flawed memory is that which is hard wired to t
119. hecksum error during ISW to image control board The checksum result after program writing does not match the ROM checksum data of the ISW transfer data file Restart from ISW If the error persists the ISW transfer data file may not be created correctly C4 Output device error such as output timeout An error was detected in the ISW board targeted at that time Check the ISW board E1 Failed to erase flash ROM during ISW to printer control board and FNS control board There is an error in the flash ROM on the printer control board or FNS control board Restart from ISW If the error persists the life of the targeted flash ROM may have expired Replace the targeted control board E2 Failed to write flash ROM during ISW to printer control board and FNS control board There is an error in the flash ROM on the printer control board or FNS control board Restart from ISW If the error persists the life of the targeted flash ROM may have expired Replace the targeted control board E3 Communication error between image control board printer control board and FNS control board during ISW to printer control board and FNS control board Check the I F between the image control board and printer control board or I F between the printer control board and FNS control board Error Code Description Action F80 11 Printer Control ISW not written Perform ISW data install F80 21 VIF Control ISW not written Perform ISW data ins
120. ine s Scan to Disk feature from a personal mailbox These user level operations can be performed manually or automatically with the Auto Polling feature Note Scanning utilities Scantrip and Scantrip Admin are now posted on the Konica SEC website URL http www sec konicabt com main html Solution ID TAUS0642078EN Solution Usage 0 Description FS111 not recognized Solution CAUSE ICP6 on the finisher CB is open ICP6 is the 5V DC ICP SOLUTION Check the 5V DC loads supplied by ICP6 for a short to ground If no shorts are detected replace the finisher CB p n 13TQ 9010 Solution ID TAUS0642189EN Solution Usage 0 Description DF316 commonization of parts guide roller Solution See KOM050365 for details Note To view the above PDF Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http www adobe com products acrobat readstep2 html URL http www adobe com products acrobat readstep2 html Trademark ownership information Solution ID TAUS0642192EN Solution Usage 0 Description DF322 commonization of parts guide roller Solution See KOM050365 for details Note To view the above PDF Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http www adobe com products acrobat readstep2 html URL http www adobe com products acrobat readstep2 html Trademark ownership information Solution ID
121. iness Solutions U S A Inc June 2009 31 7272 Software Driver related remove and re create the daemon configuration file SPECIAL NOTE Solution contribution by Tim Blevins KMBS Cleveland Copyright 2009 Konica Minolta Business Solutions U S A Inc June 2009 32 Warm up wrong display incorrect operation lock up Solution ID TAUS0613434EN Solution Usage 40 Description SC90 01 at power up Solution PROBABLE CAUSES 1 Failure of the ADU drive board due to a short An ICP on the ADU boardmay beOPEN Note Service code may have occurred after a jam in the ADU Please Check ICPs on the ADUDB It is possible thatone is OPEN Inspect the wiring harness solenoids fans and motors in the ADU section Check 24V DC outputs on the ADUDB to isolate a short to ground pinched wire Replace the ADU DB if necessary Note IlCPsare not a replaceable part It is not a fuse it is a semiconductor device like a transistor or diode WARNING DO NOT ATTEMPT TO SHORTACROSS ANICP MODELADU DB PART NUMBER 7075 FORCE 75 55VA 9071 7085 56GA 9070 7155 56EA 9040 7165 56AA 9040 7255 7272 56QA 9040 Di5510 Di7210 4396 1282 01 Di551 4026 1006 01 Di650 4024 2892 01 Di750 4014 4065 01 Di850 4027 1412 01 2 The connection at the rear of the ADU tray has loosened and is not making a proper connection Inspect the wiring harnesses in the ADU section Reseatany connections of the ADU umbilical wiring harness on the ADU tray and at the r
122. inolta Business Solutions U S A Inc June 2009 59 7272 To check the amount of DIMM memory installed in the ERDH perform the following 1 Access the 47 mode power the copier ON while pressing the 4 and 7 keys output code 97 and then press the START key 2 The amount of installed memory will be displayed in the dark blue band at the top of the touchscreen 3 Power the copier OFF ON to exit the 47 mode Solution ID TAUS0627585EN Solution Usage 1 Description When performing a Scan to E mail the time listed on the transmitted E mail is not correct and is always a few hours off Solution CAUSE The Time Difference setting within Key Ope mode is not set correctly SOLUTION To set the System Time perform the following 1 Enter the Key Operator mode by pressing the Help key while in Copy Mode In the lower left corner of the LCD select Key Ope mode Press System Initial Setting Press Date amp Time Setting Input local time under Setting Time Select Diff Time Setting Input the difference in the local time from Greenwich Mean Time GMT For example Eastern Time Zone is 0500 hours from GMT Save settings by pressing OK twice and then Return twice Verify proper operation O NO Oi E o Solution ID TAUS0627601EN Solution Usage 1 Description COPYING IN PROGRESS message with no output after scanning originals Solution CAUSE Incompatible machine settings causing a conflict SOLUTION This condition can occu
123. ion Usage 1 Description DF 312 DF 322 EDH 4 EDH 7 SC46 12 error code Code may be intermittent Solution PROBABLE CAUSES 1 Scanning is attempted with no original on the platen glass This might be corrected by upgrading the firmware Place an original on the glass Upgrade firmware to the latest level The latest version firmware or system software is available via the Konica Minolta Download Selector Access the Selector from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more 2 Problem with the ICB Image Control Board Please try re flashing the machine and replace the ICB if necessary Note The latest version firmware or system software is available via the Konica Minolta Download Selector Access the Selector from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more Model Image Control Board Part Number Di551 Di650 4024 2057 01 Di5510 Di7210 4396 1135 01 7155 7165 56AA 9012 7255 7272 Copyright 2009 Konica Minolta Business Solutions U S A Inc June 2009 36 Warm up wrong display incorrect operation lock up 56QA 9010 Solution ID TAUS0627440EN Solution Usage 1 Description Cannot release the ADU carriage handle Solution CAUSE One or more of the front door switches or photosensorsdetects that a front door is not open Both front doors must be open for the handle to be released SOLUTION Perform
124. iption How to program group mode as the default Solution To program group mode as the default perform the following 1 Press the HELP key 2 Press Key Operator Mode which is displayed on the touchscreen 3 Press 2 Copier Initial Copyright 2009 Konica Minolta Business Solutions U S A Inc June 2009 76 7272 Press OUTPUT APPLI on the touch screen and then select GROUP and OK twice Press the down arrow on the left lower corner of the touchscreen one time and then select 13 Memory Switches Press the down arrow on the right side of the touchscreen one time to select 2 AUTO RESET key function Press Change Setting Contents until INITIAL is displayed Press RETURN twice to return to normal mode ONO Ui e Solution ID TAUS0626429EN Solution Usage 0 Description How to set up scanning for the 7272 Solution Scan setup procedure Note To view the PDF Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http www adobe com products acrobat readstep2 html URL http www adobe com products acrobat readstep2 html Trademark ownership information Solution ID TAUS0626433EN Solution Usage 0 Description How to enable disable job offset Solution To enable disable job offset perform the following 1 Press the HELP key 2 Press Key Operator Mode which is displayed on the touchscreen 3 Touch the down arrow on the lower left corner of the touchsc
125. isher it can be made to work by first omitting the installation of the additional wire harness and then downgrading the firmware in the finisher to a version that is compatible with the Di850 Please reference service bulletin 4498A which indicates the latest compatible version of EPROM p n 7664 4377 01 for the Di850 7085 and the FN115 FS111 Note To view the above PDF s Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http www adobe com products acrobat readstep2 html URL http Awww adobe com products acrobat readstep2 html Trademark ownership information Copyright 2009 Konica Minolta Business Solutions U S A Inc June 2009 99 7272 Solution ID TAUS0643888EN Solution Usage 0 Description How to change the default file format in Scan to E Mail between PDF and TIFF Solution Switching of the file default format is accomplished by configuring software dipswitches 51 thru 53 Solution ID TAUS0644857EN Solution Usage 0 Description ECM printing is not incrementing the ECM password account when used in conjunction with password printing Solution CAUSE Early version firmware ROMS are installed SOLUTION Flash the main body to version 30 00 or higher The latest firmware version is available on the Konica FTP site Refer to the FTP site index and click on the appropriate link to access the file In addition when SSW 23 01 is enabled any password print job tha
126. its print perform the following 1 Access the Key Operator Mode 2 Touch the down arrow located on the lower left corner of the touchscreen 3 Touch 13 Memory switch setting on the touchscreen 4 Touch the down arrow located on the lower left corner of the touchscreen five 5 times 5 Touch the down arrow located on the right side of the touchscreen Timer which prohibits Print will be highlighted 6 Repeatedly touch Change Setting Contents on the touchscreen until the desired setting is displayed The available choices are OFF 15 seconds 30 seconds 60 seconds or 90 seconds 7 Touch RETURN on the touchscreen twice to return to the normal copy mode Solution ID TAUS0702890EN Solution Usage Description Printing to a Windows Samba shared printer from a Macintosh Solution Please perfrom the step by step procedure mentioned in the attached document Note To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http Awww adobe com products acrobat readstep2 html Solution ID TAUS0702892EN Solution Usage Description Availability of 64 bit PCL printer drivers Solution The latest 64 bit PCL printer drivers are available via the Konica Minolta Download Selector Access the Selector from the the KMBS public site http Awww kmbs konicaminolta us Support amp amp Drivers tab or from SSD Web Support CS Expert Support by clicking on Download
127. iver on a 32 bit Server system Microsoft Windows 2003 Server Vista Solution Please follow this step by step procedure and refer to the attached video 1 Load the 64 bit driver on the client 2 Load the 32 bit driver on the server and share it out Note If you receive a pop up indicating COPY ERROR setup cannot copy this file Example KOZJA_ PP_ This could possibly be a file path length limitation Try reducing this limitation by pulling out the specific driver needed and placing it on the desktop 3 From the 64 bit client perform the Run command to connect to the 32 bit server example 11 11 5 33 and press enter 4 Double click on the shared out printer 5 Select printer and then properties 6 Select the Sharing tab and click on the additional drivers box 7 Select or check off the 64 bit x64 driver to be added to the 32 bit server 8 Select OK and the 64 bit driver should be pushed up to the server 9 Check the additional drivers of the client and server to confirm that the x86 32 bit and x64 are both installed Notes a This was tested on like versions of 32 bit and 64 bit drivers b To viewthis procedure Apple QuickTime should be installed It can be downloaded for free at http www apple com quicktime download SPECIAL NOTE Solution contribution by Freddie Burnham Production Print SSD Copyright 2009 Konica Minolta Business Solutions U S A Inc June 2009 16 7272 Miscellaneous Solution ID
128. k and fixed form stamp etc must be formatted However only the manufacturer can format the data and formatting of HD105 in field is impossible Trademark ownership information Solution ID TAUS0626497EN Solution Usage 0 Description HD105 installation instructions Solution HD105 Installation Procedure Note To view the above link Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http www adobe com products acrobat readstep2 html URL http www adobe com products acrobat readstep2 html Trademark ownership information Solution ID TAUS0626502EN Solution Usage 0 Description How many jobs residing on the hard drive HD105 can be selected and printed at one time from the touchscreen Solution The 7272 will allow up to 5 jobs to selected and printed in succession Solution ID TAUS0626538EN Solution Usage 0 Description PLEASE WAIT TRAY x RAISING message and or a specific paper tray can not be selected grayed out Solution CAUSE A specific paper tray has been deactivated in the 25 mode Notes 1 The machine is designed to automatically deactivate a specific tray in the 25 mode if an 18 x failure code occurred and the customer selected the option to bypass that tray Copyright 2009 Konica Minolta Business Solutions U S A Inc June 2009 78 7272 2 The 18 x code may occur if a customer attempts to overfill any specific paper tray 3 If a spe
129. k the cleaning blade to ensure that it has not flipping which will add excessive pressure on the drum resulting in the code Apply setting powder to the drum and replace the cleaning blade if it did flip Inspectthe charge corona to be sure that the springs holding the charge grid taut is not contacting the drum This will create a false SC23 03 to display Install the springs in the proper orientation SPECIAL NOTE Solution contribution by Ron Reed ESS SSD Solution ID TAUS0801216EN Solution Usage Description Auto reset does not function Solution CAUSE The machine firmware is corrupt SOLUTION Re flash the machine with the latest firmware The latest version firmware or system software is available via the Konica Minolta Download Selector Access the Selector from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more SPECIAL NOTE Solution contribution by Mark D Attilio Production Print SSD Solution ID TAUS0801497EN Solution Usage Description Occasional light copies are output Solution CAUSE Failed Image Control Board SOLUTION Re flash the machine and replace the ICB if necessary Note ICB part numbers are Di5510 Di7210 7255 7272 p n 4396 1278 01 7155 7165 p n 56AA 9017 Di551 Di650 p n 4024 2057 01 SPECIAL NOTE Solution contribution by Chris Logston Lincoln Office Equipment Solution ID TAUS0801617EN Solution Usage Description Copyright 2009 Konica Minolta
130. keys specified as ATS APS ON will appear on the right half of the touchscreen Touch to highlight the desired tray key and then change its priority by Copyright 2009 Konica Minolta Business Solutions U S A Inc June 2009 58 7272 using the up down arrow keys 6 Touch OK on the touchscreen to complete the setting and restore the Key Operator Mode screen 7 If no further changes are required touch PREVIOUS SCREEN on the touchscreen to return to the normal mode Solution ID TAUS0626769EN Solution Usage 1 Description Can the scan to hard drive filename be changed Solution CAUSE Early main body ROM did not allow this function SOLUTION Install the latest main body image ROM that is posted on the FTP site Download the latest firmware from the Konica Minolta FTP site or the EPROM download page To access the firmware download section on the Konica Minolta website perform the following 1 Sign into the Secured site URL http Awww konicabt com konicode Logon 2 In the left frame click on NSSG Web Support 3 Again in the left frame click on Download EPROMs 4 In the Show all files for pull down menu select Eproms For High Volume Copiers and click on the List Files button 5 In the list of firmware click on the required link to download The firmware description will be in PDF format Notes a The following characters cannot be selected during selecting file name on Scan to HDD _ b Space is inserted t
131. l on the rear cover of the PZ109 to view the PZ CB Access the 47 mode power the copier ON while pressing the 4 and 7 keys Rotate VR1 clockwise until the corresponding LED goes OFF and then rotate counterclockwise until the LED goes ON then 1 graduation past that point Repeat step 4 for VR2 VR3 VR4 and VR5 Power the copier OFF ON to return to normal copy mode NOS wl Solution ID TAUS0628928EN Solution Usage 0 Description PageScope Address Book utility information Solution Konica Minolta Bulletin Number 4658 Managing the Address Book URL http konicaminolta jp pagescope us products products psabu index html or the Konica FTP site URL ftp kbtdigital kx15 ftp konicabt com Importing and Exporting Address Book Information URL http konicaminolta jp pagescope us products products psabu function html Note To view PDFs Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http www adobe com products acrobat readstep2 html URL http Awww adobe com products acrobat readstep2 html Trademark ownership information Solution ID TAUS0628951EN Solution Usage 0 Description FS110M premature message to EMPTY FINISHER TRAY when the tray is only partially at capacity Solution CAUSE The tray up down cables are loose which allows the tray to bounce resulting in a false tray full detection SOLUTION Increase tension on both the front and rear cables equal
132. lass 6 Select 1 1 as the magnification 7 Press Start to scan the first side 8 Flip the original and place in a location away from where the first side was at Press Start to scan the second side 9 Press Store on the LCD to save the scanned images 10 Press Start to print the scanned images Solution ID TAUS0639521EN Solution Usage 0 Description What is the part number for the paper exit tray Solution The paper exit tray comes in two pieces paper exit tray 1 p n 40AA12121 and paper exit tray 2 p n 40AA12130 Solution ID TAUS0639605EN Solution Usage 0 Description A status page is not printed at power up and also can not be printed from the web utility when browsing to the NIC Solution CAUSE ECM mode is enabled SOLUTION Temporarily disable ECM mode if a status page is needed All of the information on the status page can be viewed when browsing to the NIC so disabling ECM mode is not required Copyright 2009 Konica Minolta Business Solutions U S A Inc June 2009 91 7272 Solution ID TAUS0639756EN Solution Usage 0 Description HP Web JetAdmin tool availability Solution The Web JetAdmin tool versions 7 6 7 8 and 8 0 URL http marbt konicaminolta jp mfp download wjadl html are available for the 7272 Printer Controller IP511A Version 26 3 0L or higher Trademark ownership information Solution ID TAUS0639919EN Solution Usage 0 Description FS210 Spare parts setting of new stapler
133. lect 2 Copier initial setting 3 Press paper Tray 3 and insure it is highlighted and press OK 4 Press RETURN to return to normal mode Solution ID TAUS0626720EN Solution Usage Description How to isolate Tray 2 Solution To isolate Tray 2 perform the following 1 Access the 25 mode 2 Touch Software SW setting on the touchscreen 3 Scroll to dipswitch 18 1 4 Touch ON 1 on the touchscreen 5 Power the copier OFF ON to exit the 25 mode Solution ID TAUS0626956EN Solution Usage Description Is Bates Stamping supported Solution Bates Stamping is not supported Solution ID TAUS0639646EN Solution Usage Description Test results when printing from PrintShop Mail version 5 Testing was performed on the 7085 7145 7235 7228 7272 7255 8050 C350 and 8031 Tests were performed on 9 04 and may not reflect changes or updates that have occurred after testing was complete Solution Printers that exhibited no abnormalities are the C350 8031 7085 7272 and 7255 All print jobs printed correctly as they were sent Booklets can only be scaled at 100 as a form cannot be scaled after it is sent to the printer If the form is 8 5x11 a signature booklet cannot be made All of these printers exhibited slow performance when the job was set up to be split for finishing options This is due to the nature of the printers being document printers and not page printers Printing anywhere near rated engine speed should
134. lers or leave marks on the copies Solution ID TAUS0701618EN Solution Usage 2 Description PostScript printer driver for Microsoft Windows Vista Solution The latest printer drivers are available via the Konica Minolta Download Selector Access the Selector from theKMBS public site http www kmbs konicaminolta us Support amp amp Drivers tab or from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more The Windows Vista Compatibility Legend can be viewed at http kmbs konicaminolta us content support vistasupport html Note Refer to the attached document for a list of Konica Minolta printer drivers that come bundled with Microsoft Windows Vista To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http Awww adobe com products acrobat readstep2 html Solution ID TAUS0616012EN Solution Usage 1 Description How to change or delete a programmed user in conjunction with the Scan to E mail HDD or FTP features Solution To change or delete a previously programmed user in conjunction with the Scan to E mail HDD or FTP features perform the following 1 Press the HELP key 2 Press KEY OPERATOR MODE as indicated on the touchscreen 3 Press the DOWN arrow one time 4 Select 19 Scan transmission setting 5 Select E Mail HDD or FTP on the touchscreen 6 Select CHANGE to change the address or select DE
135. lities Scantrip and Scantrip Admin are now posted on the Konica SEC website URL http www sec konicabt com main html 2 Retrieving PDF documents from the hard drive can also be accomplished using Microsoft Internet Explorer version 5 5 or above Below is an example of the syntax typed in the address bar of the browser to access the box on the hard drive where the document is stored ftp scan 0001 192 168 2 115 scan ftp user ID 0001 ftp password box number where documents were scanned 192 168 2 115 the TCP IP address of the NIC card on the machine Trademark ownership information Solution ID TAUS0627923EN Solution Usage 0 Description Error 46 43 when selecting image overlay Solution CAUSE A failed hard drive HD105 SOLUTION After verifying all connections related to the HD105 and if the problem remains replace the hard drive item 950556 Note Even if this problem is occurring it still may be possible to scan to and retrieve documents from the hard drive Solution ID TAUS0627949EN Solution Usage 0 Description Part number for a pin extraction tool for the fuser connector Solution Pin extractor tool p n OOTL 3030 Copyright 2009 Konica Minolta Business Solutions U S A Inc June 2009 82 7272 Solution ID TAUS0627967EN Description Error 1001 when scanning to E mail Solution CAUSE Incorrect configuration in the Scan to E mail set up when configuring the NIC Solution Usage 0
136. ll to O for Tray 1 1 for Tray 2 2 for Tray 3 or 3 for LCT For tray 4 use 19 0 5 Press OFF for any tray that may be set to ON This will allow each tray to function normally 6 Power the copier OFF ON to exit the 25 mode Note Review the management list for 18 x codes to determine if a particular tray may have a problem with the lift up mechanism Solution ID TAUS0629006EN Solution Usage 1 Description FS210M part number for the tray up down motor Solution Tray up down motor p n 56AA80011 Solution ID TAUS0629057EN Solution Usage 1 Description Machine fails to enter the power save mode when the power save button is pressed Solution CAUSE The power save button has been disabled in the 25 mode SOLUTION To enable the power save button perform the following Copyright 2009 Konica Minolta Business Solutions U S A Inc June 2009 62 7272 Access the 25 mode Touch Software SW on the touchscreen Scroll to dipswitch 22 4 Touch OFF on the touchscreen to cancel the disable mode Power the copier OFF ON to exit the 25 mode gi e 0 N a Solution ID TAUS0629206EN Solution Usage 1 Description Can the scan to E Mail HDD FTP be defaulted to TIFF or PDF Solution To program each scan function and type individually perform the following 1 Press the HELP key and then press Key Operator Mode displayed on the touchscreen 2 Press the down arrow which is located at the bottom left corner of the touch
137. located within MyKonicaMinolta com 1 Login to MKM com 2 Select the Service tab 3 Select Warranty Repair amp amp Special Programs menu at left side of screen 4 Click on Warranty Services amp amp Technical FOC Programs in center of screen 5 Select NVRAM BRU Replacement Program SPECIAL NOTE Solution contribution by David Silverstein Workgroup SSD Solution ID TAUS0808054EN Solution Usage Description Front Door is Open Please Close message Solution CAUSE Possiblefailed ADU board pages 111 112 Index 7 of the Di7210 Di5510 7272 7255 Parts Catalog SOLUTION Check the door interlock switches in the 47 mode for proper operation and replace the ADU board p n 4396 1282 01 as necessary SPECIAL NOTE Solution contribution by Freddie Burnham Production Print SSD Solution ID TAUS0900323EN Solution Usage Description F18 40 error when loading more than 3 reams of paper in the LT 402 Solution CAUSE Worn lift tray components SOLUTION Check all of the cables pulleys and capstans for wear Thesecomponents could cause the drive system to bind If the motor operates normally with less paper loaded in the tray the lift tray components may be the cause Please refer to attached Parts Manual pagesas areference ofparts location yellow highlighted To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat read
138. lution contribution by Ted Young Production Print SSD Solution ID TAUS0800433EN Solution Usage Description IsMagneCote paper or magnetic backed paper supported Solution MagneCote paperor magnetic backed paper is not supported SPECIAL NOTE Solution contribution by Marge McLea ProductionCustomer Support SSD Solution ID TAUS0800671EN Solution Usage Description Part number for the finisher wiring harness leading up to the exit sensor PS706 Solution Modified FNS Wiring 1 p n 13QE90013F and Wiring p n 15JKN12500 are designed to prevent breakage Note Wiring harness change affects all finishers of the listed models Please refer to attached Bulletin Number 5700 for the affected finishers FN 6 FN 9 FN 10 FN 112 FN 120 FN 121 FS 110F FS 115 FS 210 FS 215 FS 513 FS 606 PK 2 Cover Inserter B To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html Solution ID TAUS0800772EN Solution Usage Description Copyright 2009 Konica Minolta Business Solutions U S A Inc June 2009 23 7272 Miscellaneous Part number for Tray 3 driving motor Solution Driving motor for Tray 3 p n 56AA80030 SPECIAL NOTE Solution contribution by Malcolm Hibbert Workgroup SSD Solution ID TAUS0800817EN Solution Usage Description How to change port numbers via the web Solution
139. ly by loosening the two top pulley bracket screws and lifting the bracket upward Solution ID TAUS0629104EN Solution Usage 0 Description Lines or banding appears on copies when using the non image area erase function Solution CAUSE An external light source is shining light on the glass SOLUTION Move the copier or the light source Solution ID TAUS0629359EN Solution Usage 0 Description SC46 40 approximately 30 seconds after power up and after installing the hard drive HD105 Solution CAUSE A poor connection exists between the image CB image CB interface and or the HD105 SOLUTION Remove and reinstall the HD105 and the image CB interface Prior to installation slightly loosen the mounting screws that secure the image CB and the image CB interface to the respective mounting plates Install the image CB interface and the HD105 then tighten the mounting screws on both Copyright 2009 Konica Minolta Business Solutions U S A Inc June 2009 86 7272 boards Note Ensure software dipswitch 2 0 HDD connection Disconnect Connect is ON To set the software dipswitches perform the following 1 Access the 25 mode hold down the 2 and 5 keys at power up or turn the main switch ON and then wait for the Ready to Copy message 2 Hold the P button down until the message Enter 4 digit Password To Change is displayed Note The button must be held down for about 5 seconds before the message is displayed Enter the password 9272
140. m 1 Login to MKM com 2 Select the Service tab 3 Select Warranty Repair amp amp Special Programs menu at left side of screen 4 Click on Warranty Services amp amp Technical FOC Programs in center of screen 5 Select NVRAM BRU Replacement Program Updates Status Call Logistics at 201 934 5339 Notes a Refer to the attached RA formand Bulletin Number 5783 for more detail The bulletin may be a bit out of date concerning actual ordering procedures and applicable models b To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by Clinton Marquardt ESS SSD and Cesar Jimenez and Ed Bellone Production Print SSD Solution ID TAUS0656768EN Solution Usage 49 Description What Konica Minolta printer drivers will come bundled with Microsoft Windows Vista and what is the release schedule for Vista compatible drivers Solution Please refer to the Windows Vista Hardware Compatibility List for Printers amp amp Scanners For EFI legacy products that will not receive a Vista specific driver refer to the following statement The previous drivers System 5 5e 8 8e will not work on 64 bit Vista However these drivers will work on the 32 bit version of Windows Vista with minor issues Known issue Borders and frames around icons and panes within the driver
141. m the following 1 Press the HELP key and then press Key Operator Mode displayed on the touchscreen 2 Press the down arrow which is located at the bottom left corner of the touchscreen one time Copyright 2009 Konica Minolta Business Solutions U S A Inc June 2009 75 7272 3 Select 13 Memory switch setting 4 Auto reset timer will be the first selection Select Change Setting Contents 5 Use the arrows to change the contents OFF 30 60 90 120 150 180 210 240 270 300 seconds 6 Press the RETURN key a couple of times to return to normal mode Solution ID TAUS0626417EN Solution Usage 0 Description How to program automatic job deletion for jobs residing on the hard drive HD105 Solution To program a specified time to delete jobs stored on the HD105 perform the following 1 Access the Key Operator Mode by pressing the HELP key then touching KEY OPERATOR MODE from the touchscreen 2 At the Key Operator screen touch the down arrow which is located at the bottom left corner of the touchscreen then touch 18 HDD Management setting 3 Select Job Auto Delete 4 Select either ON or OFF and then input a selection for deletion of the jobs if required 1 to 52 weeks and press OK Solution ID TAUS0626420EN Solution Usage 0 Description How to adjust the density shift in AUTO Text Photo mode Solution To adjust the density shift in AUTO Text Photo mode perform the following 1 Power the copier ON
142. ml URL http www adobe com products acrobat readstep2 html Trademark ownership information Solution ID TAUS0641958EN Solution Usage 0 Description FS210 Up down gear A intersection change Solution See KOM050109 for details Note To view the above PDF Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http www adobe com products acrobat readstep2 html URL http www adobe com products acrobat readstep2 html Trademark ownership information Solution ID TAUS0642000EN Solution Usage 0 Description Intermittent SC46 17 Solution CAUSE The image control board or the NVRAM has failed SOLUTION Replace the image control board p n 56AA 9013 or the NVRAM board Note An additional symptom is blank copies with lines when scanning from the glass Solution ID TAUS0642003EN Solution Usage 0 Description Trying to scan to BOX and the HDD is greyed out Solution CAUSE The IP scanner function is disabled SOLUTION Softswitch 28 01 needs to be set to 0 to enable this function To enable the IP scanner function perform the following Copyright 2009 Konica Minolta Business Solutions U S A Inc June 2009 96 7272 1 Access the 25 mode hold down the 2 and 5 keys at power up or turn the main switch ON and then wait for the Ready to Copy message 2 Hold the P button down until the message Enter 4 digit Password To Change is displayed Note The button mus
143. n properly installed and reset The new memory board must be initialized and the serial number information must be re entered into the copier Refer to attached bulletin 3613 for details Note To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html 2 If an optional print controller has been installed SC56 04 may indicate a communication problem between the print controller and the IFB Controller Interface Board or between the IFB and ICB Image Control Board Re seat the connectors on the ICB 3 The code sometimes indicates a communication problem between the operation panel and the ICB If the copier functions normally except when printing from the controller the problem is most likely related to the Interface Board Re seat the connectors on the ICB and the operation panel Verify that the copier has current firmware If the code persists reload the PRCB firmware and the ICB firmware It is also possible that the ICB p n 56QA 9010 or IFB p n 65AA 9120 may need to be replaced Solution ID TAUS0639813EN Solution Usage 5 Copyright 2009 Konica Minolta Business Solutions U S A Inc June 2009 44 7272 Description FS210M staple cartridge redesign prevents the stapler vertical positioning adjustment procedure from being performed using the original stapler position jig p n 129XJG011 Solution CAUSE The
144. n until the message Enter 4 digit password to change Mode is displayed at the top of the touchscreen Note The key must be held down for about 5 seconds before the message is displayed Enter the password 9272 and press the START key Touch 4 Key operator mode on the touchscreen Touch the down arrow which is located at the lower left corner of the touchscreen one 1 time Touch 13 Memory switch setting on the touchscreen Touch the down arrow on the lower left corner of the touchscreen two 2 times Using the down arrow located on the right side of the touchscreen scroll to 17 Platen org size detect SMALL Repeatedly touch Change Setting Contents until 8 5x11 is displayed as the setting 10 Touch RETURN on the lower right corner of the touchscreen 11 Touch MODE CHANGE on the lower right corner of the touchscreen 12 Touch EXIT on the lower right corner of the touchscreen to return to the normal mode OHNAARYW Solution ID TAUS0630368EN Solution Usage Description What are the minimum and maximum message sizes that can be set for Scan to E mail Solution The minimum message size is 1MB and the maximum message size is 10MB 0 Copyright 2009 Konica Minolta Business Solutions U S A Inc June 2009 88 7272 Solution ID TAUS0630469EN Description This device does not support scanning function error message when retrieving address book utilizing PageScope Address Book utility Solution
145. ndicates Permission Press the Return button to exit the Key Operator mode Solution ID TAUS0626409EN Solution Usage 0 Description How to perform the LCD sensitivity adjustment Solution To adjust the LCD sensitivity perform the following 1 Press the Help key and then Press Key Operator Mode on the touchscreen 2 Press selection 10 on the LCD to access the control panel adjustment screen Note If the touchscreen is so far out of adjustment that there is no response when pressing 10 the control panel adjustment can be accessed by touching any numeric key on the key pad Two plus symbols should be visible on the screen 3 Touch at the upper right corner lightly with a touch pen something with a round tip made of resin is recommended 4 Touch at the lower left lightly with a touch pen 5 As verification of a correct adjustment touch the CHECK keys at the upper left and lower right corners A beep sound should be heard for each one Ifa beep tone is not heard repeat the adjustment 6 After the adjustment is complete press the 0 key on the numeric key pad 7 Power the machine OFF to store the adjustment Power the machine ON normally and check operation of the touchscreen Note It may be necessary to repeat this adjustment procedure several times to achieve proper LCD sensitivity Solution ID TAUS0626412EN Solution Usage 0 Description How to program auto reset Solution To program auto reset perfor
146. needs a firmware upgrade and or the dipswitches on the PZ board are set incorrectly SOLUTION For the PZ109 to function on the model 7255 The PZ unit must have a firmware level of 40 or above In addition the dipswitches on the PZ control board must be set to the following Dipswitches 1 amp 2 set to ON Dipswitches 3 amp 4 set to OFF Solution ID TAUS0628862EN Solution Usage 1 Description DF322 image is shifted approximately 1 5 inches in the lead to trail direction and performing the RADF restart timing has no effect Solution CAUSE The three Light Shield Sheets attached to the Platen Guide Part Left p n 13QE41030 are worn or damaged SOLUTION Replace the three Light Shield Sheets p n 13QA45290 Solution ID TAUS0628975EN Solution Usage 1 Description A specific paper tray can not be selected grayed out Solution CAUSE A specific paper tray has been deactivated in the 25 mode Notes 1 The machine is designed to automatically deactivate a specific tray in the 25 mode if an 18 x failure code occurred and the customer selected the option to bypass that tray 2 The 18 x code may occur if a customer attempts to overfill any specific paper tray SOLUTION To activate specific paper trays in the 25 mode perform the following 1 Access the 25 mode power ON while pressing the 2 and 5 keys 2 Select 1 Software SW setting 3 Use the arrows on the left to scroll to 18 4 Use the arrows on the right to scro
147. nge or delete a programmed scanned to HD box number Solution To change delete remove a previously programmed E mail address perform the following 1 Press the HELP key Press KEY OPERATOR MODE as indicated on the touchscreen Press the DOWN arrow one time Select 19 Scan transmission setting Select HDD on the touchscreen Select the Box and then select CHANGE or DELETE DPPN Copyright 2009 Konica Minolta Business Solutions U S A Inc June 2009 95 7272 7 Press OK and then RETURN to return to normal operating mode Solution ID TAUS0641909EN Solution Usage 0 Description Is Scan to E mail supported in a Macintosh environment running TCP IP Solution Scan to E mail is supported in a Macintosh environment running TCP IP Trademark ownership information Solution ID TAUS0641943EN Solution Usage 0 Description A square gray patch on the trail edge of copies prints Solution CAUSE The cleaning blade is incorrectly installed or has flipped SOLUTION Ensure that the blade is installed correctly If the blade has flipped it may be necessary to replace the blade p n 56AA20100 Solution ID TAUS0641954EN Solution Usage 0 Description FS110 Up down gear A intersection change Solution See KOM050109 for details Note To view the above PDF Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http www adobe com products acrobat readstep2 ht
148. nnot be programmed to 8 5x11 Solution CAUSE Improper Soft switch setting of the machine SOLUTION Please check Soft Switch 4 bit 3 and make sure it is set to 0 SPECIAL NOTE Solution contribution by David Silverstein Workgroup SSD Solution ID TAUS0802420EN Solution Usage Description FS 210 Remove paper from bottom exit of the finisher message and unable to make a copy Solution CAUSE Rear of Guide Plate Aisinstalled in the wrong position SOLUTION Reposition Guide Plate A p n 13QJ44200 so that it is in the correct position SPECIAL NOTE Solution contribution by Tom Kelly Workgroup SSD Solution ID TAUS0802562EN Solution Usage Description Problem After replacing the NVRAM the machine now codes an SC46 08 Solution Cause The NVRAM is improperly configured for the machine Solution Please check and make sure that SS31 0 is set to 0 Enter 47 mode and run a 092 reset on the new NVRAM Perform this step even if you can not change SS31 Continue with reprogramming and setting up the machine Copyright 2009 Konica Minolta Business Solutions U S A Inc June 2009 40 Warm up wrong display incorrect operation lock up Note IMPORTANT All requests for NVRAMs must be approved by the SSD Hotline and a problem ticket generated If a request is received without an established problem ticket number the request will be denied The NVRAM can be ordered via the Online Technical amp amp Special Program order form
149. not be expected on split PrintShop Mail jobs Printing to the C350 8031 and 8050 using the Freeform option speeded up performance as the form is pre RIPped on the controller and does not have to be RIPped for each set If using the split job function performance is still slowed down using Freeform as each set is sent down as a separate job The following are the only items that did not perform correctly with this basic test 1 IP 432 7145 IP 424 7228 7235 visual drivers did not allow any printing All print jobs generated a PostScript error The Adobe based drivers for these printers did work but do not support all features of the printer 2 IP 901 IP 921 8050 booklet mode does not function This is in specification of the 8050 Prospective customers of PrintShop Mail should be aware of this limitation if purchasing for this engine 3 One test document did not print using the Freeform option on the IC 401 IP 921 and X3e PLUS but did print on the IP 901 All other test documents printed fine This was a large graphics file and may not have printed due to the smaller amount of memory on the embedded controllers Solution ID TAUS0643199EN Solution Usage Description SC46 06 Copyright 2009 Konica Minolta Business Solutions U S A Inc June 2009 108 7272 Solution PROBABLE CAUSES 1 Faulty or incompatible memory Try removing the optional memory installed in the copier Check to see if the memory module has B6981AB or MP60
150. o the file name for Scan to HDD c To view a PDF Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http www adobe com products acrobat readstep2 html URL http Awww adobe com products acrobat readstep2 html Trademark ownership information Solution ID TAUS0626876EN Solution Usage 1 Description How to isolate Tray 3 Solution To isolate Tray 3 perform the following 1 Access the 25 mode 2 Touch Software SW setting on the touchscreen 3 Scroll to dipswitch 18 2 4 Touch ON 1 on the touchscreen 5 Power the copier OFF ON to exit the 25 mode Solution ID TAUS0626890EN Solution Usage 1 Description How to access the currently programmed ECM master key code 8 digit Solution To access the currently programmed ECM master key code 8 digit perform the following 1 Access the 25 mode 2 Touch 6 Password setting on the touchscreen 3 The currently programmed ECM master key code will be displayed on the touchscreen Solution ID TAUS0626944EN Solution Usage 1 Description How many boxes can be created and stored with the scan to HDD feature Solution A total of 48 boxes can be programmed with a range of from 0001 to 9998 Note As a reference number 9999 box is used by KRDS S Solution ID TAUS0627323EN Solution Usage 1 Description How to check the amount of DIMM memory installed in the E RDH Solution Copyright 2009 Konica M
151. o view the above PDF Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http www adobe com products acrobat readstep2 html URL http Awww adobe com products acrobat readstep2 html Trademark ownership information Solution ID TAUS0639917EN Solution Usage 2 Description FS110 Spare parts setting of new stapler jig Solution See T20040115A1 for details Note To view the above PDF Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http www adobe com products acrobat readstep2 html URL http www adobe com products acrobat readstep2 html Trademark ownership information Solution ID TAUS0640216EN Solution Usage 2 Description Intermittent SC46 13 Solution CAUSE Inadequate amount of memory installed in the main body E RDH SOLUTION Install additional memory in the E RDH Note Copyright 2009 Konica Minolta Business Solutions U S A Inc June 2009 53 7272 1 The standard memory of the main body E RDH is 64MB There is one additional slot for memory which can be expanded to a maximum of 576MB Additional memory is installed on the image CB located at the rear of the unit 2 Available Konica memory ITEM ITEM DIMM 950631 MU 401 64MB 950632 MU 402 128MB 950588 MU 303 256MB 960334 MU 304 512MB 3 Other 256MB memory DIMM that can be used are as follows a Century Microelectronics Inc PC133 25
152. ocated on the left rear corner of main body for at least 10 seconds 13 After the printer has come back to READY from the main body operation panel access the SCANNER SERVER mode using the MODE key located above the CHECK and HELP keys 14 On the LCD touch screen select SCAN TO NETWORK 15 Select FTP 16 Select ADDRESS MANUAL INPUT 17 Enter a PROFILE NAME this name can be any alphanumeric name up to 10 characters long This name will display in the TRANSMISSION OBJECT window 18 Enter the HOST ADDRESS this is the TCP IP address of the FTP host server For example with the following ftp URL ftp Username password FTP KONICABT COM communication with the host server FTP KONICABT COM is made via TCP IP therefore this TCP IP address is entered in the HOST ADDRESS field 19 Enter the FILE PASS path by entering a backslash as the path of the folder the documents will be scanned to The FTP software knows where to send the document so the path is not needed 20 Press the ANONYMOUS key 21 In the password field any combination of numbers or characters will work and it does not matter what is entered there An entry is needed as you can not exit the screen without a password inserted 23 Press the ENTRY key to register save the information that was entered Note The FTP software must be set up for anonymous log in OONAARYWL Solution ID TAUS0630441EN Solution Usage 1 Description FS210M the tri fold option folds
153. oling fan Ensure the power connector is securely seated and that no obstructions are interfering with the fan blade rotation Replace the IP 511A cooling fan p n 183RN80520 as necessary SPECIAL NOTE Solution contribution by Ted Young Production Print SSD Copyright 2009 Konica Minolta Business Solutions U S A Inc June 2009 Dirty image Spots banding streaks smudged or background Solution ID TAUS0703721EN Solution Usage 1 Description Gray background but only when copying using the Auto Exposure mode Solution CAUSE Failed CCD SOLUTION Replace the CCD unit 7155 7165 CCD p n 56AA 6300 7255 7272 CCD p n 56QA 630 1 Di551 Di650 CCD p n 4024 3120 01 Di5510 Di7210 CCD p n 4396 1238 01 SPECIAL NOTE Solution provided by Mark McFarlane Hughes Calihan Corporation Solution ID TAUS0630552EN Solution Usage 0 Description Horizontal black lines separated by approximately 56mm in halftones in the last half of the image and or abnormal noise generation during warm up under the following conditions Immediately after having been idle for an extended period of time When the paper in use is larger than 8 5x11 If the image is high density containing many dots Solution CAUSE A change of material in the Paper exit Conveyance Roller Upper p n 56AA53071 allows development of flat spotswhich can cause both noise and transfer jitter lines to occur SOLUTION To correct 1 Ensure that the engine firmware is at the f
154. ollowing 1 Press the MODE key to select PRINTER Press Controller Set on the touchscreen Press the DOWN arrow one time Press ScanDataAutoDel on the touchscreen and press OK Select one of the following options OFF 12hour 24hour 2days 4days 6days 8days or 10days and press OK Press the MODE key and select COPY to return to normal mode Dapo Solution ID TAUS0627830EN Solution Usage 0 Description Embedded graphics print out as black boxes when printing Adobe Acrobat PDF documents using the Visual PostScript driver Solution CAUSE The PostScript settings in the driver are not set correctly SOLUTION Check the setting Use PostScript Pass through under Postscript options in the PostScript tab in the driver properties The Pass though setting allows EPS information to flow through the driver without being modified by the driver Trademark ownership information Solution ID TAUS0627915EN Solution Usage 0 Description When scanning to the hard drive and selecting PDF as the format the image can not be viewed or retrieved when using the Konica Minolta TWAIN driver with an applicable software application Solution CAUSE The Konica Minolta TWAIN driver does not support PDF SOLUTION The Konica Minolta Scantrip utility will function properly when selecting PDF and scan to hard drive Scantrip is an FTP download utility that allows downloading of files from the hard drive to the workstation Notes 1 Scanning uti
155. ollowing levels a 7155 7165 Print Control version 14 or later b 7255 7272 Print Control version 14 or later Note This is the lowestfirmware version that provides therequired dipswitch setting 2 Set 25 Mode Dipswitch 26 7 to 1 to provide slight fixing roller rotation to prevent constant contact at the roller nip and avoid flat spot generation 3 If the problem persists apply Molytherm grease 2 to the surface of Paper Exit Drive Gear 2 p n 56AA77230 The grease can be sourced locally or online 4 If the problem still occurs replace the Paper Exit Conveyance Roller Upper with theprevious type using the newly assigned part number p n 56AAKO090 IMPORTANT DO NOTorder theoriginal productionroller as p n 56AA53070 To prevent a parts order for thepreviously utilizedroller from subbing up to p n56AA53071 the current roller exhibiting the symptoms adifferent part number has been assigned to thatoriginal production roller p n 56AAKO090 5 In some situations it may also require installation of a Ferrite Core on the network communication cable Solution ID TAUS0802265EN Solution Usage Description Toner is scattered around images when printing on thick paper This is particularly noticable with text Solution CAUSE Incorrect transfer separation setting SOLUTION Change soft switch 6 bit 3 to ON switch 6 bit 4 should remain OFF Note This setting affects copy quality only when the Thick mode is selected SPECIAL NOTE S
156. olution contribution by Bill Hall Workgroup SSD Copyright 2009 Konica Minolta Business Solutions U S A Inc June 2009 7272 Image blank or solid color Solution ID TAUS0643548EN Solution Usage 3 Description SC29 03 patches are not output during D Max correction SC46 08 image write index sensor failure and blank or black copies The service codes and copy quality issue seems to alternate but failures are constant Solution CAUSE The Write Unit has become disconnected slid out of position or has failed Note The ICBand PRCBwere recently replaced SOLUTION Reseat all of the connections to the Write unit Reinstall Write unit Reseat all of the connections to the Write unit If issue continues replace the Write Unit p n 4396 1239 01 for 7255 7272 Di5510 Di7210 p n 4024 2050 01 for 7155 Di551 p n 4024 2052 01 for 7165 Di650 SPECIAL NOTE Solution contribution by Don St Onge Workgroup SSD Copyright 2009 Konica Minolta Business Solutions U S A Inc June 2009 Image failure other than density color magnification blur Solution ID TAUS0619922EN Solution Usage 5 Description DF 316 DF 322 EDH 4 EDH 7 lines on copies when using the RADF EDH Solution CAUSE The SCDB has failed SOLUTION Reseat all connectors on the scanner drive board or PWB assembly Replace the SCDB p n 56AA 9090 for the 7155 7165 or the PWB assembly p n 4024 2893 01 for the Di551 Di650 Di7210 Di5510 7272 7255 if needed SPECIAL NOT
157. on for the print driver 3 Choose Properties from the File menu 4 Click the Details tab and then click Add Port The Add Port dialog box will appear 5 Enter the network path for the printer as follows http IP address or DNS name 631 ipp Click OK Note IPP printing across a router requires port numbers 631 and 80 to be unblocked D Trademark ownership information Solution ID TAUS0651713EN Solution Usage 0 Description Unable to fold and stitch when printing from Microsoft Publisher using the PCL driver Solution CAUSE Incomplete system software is installed on the IP511A SOLUTION A patch upgrade is needed for the IP511A to properly honor the fold and stitch command This patch file can be found on the Konica Minolta FTP site Trademark ownership information Solution ID TAUS0651754EN Solution Usage 0 Description How to input E mail addresses from a PC to the 7272 Solution To input E mail addresses from a PC to the 7272 perform the following 1 Access the 25 mode hold down the 2 and 5 keys and power the unit ON or hold the P key down until the message Enter 4 digit Password To Change is displayed Note The button must be held down for about 5 seconds before the message is displayed 2 Enter the password 9272 and press the Start Print button 3 Select 1 Software SW setting 4 Using the left arrow scroll until 22 is displayed 5 Ensure 22 00 is displayed and then press ON N
158. ote SW22 00 must be on to enable the TCP IP address setting for the 7165 internal NIC 6 Access the Key Operator Mode by pressing the HELP key then touching KEY OPERATOR MODE from the touchscreen 7 At the Key Operator screen touch the down arrow which is located at the bottom left corner of the touchscreen then touch 1 System Initial Setting 8 Select 3 TCP IP address Setting 9 Enter the TCP IP address Subnet Mask and Gateway and press OK 10 Attach the main body NIC to the network and browse to the NIC using the TCP IP address 11 Select Copier Setup 12 Enter the Key Operator password and select APPLY If a Key Operator password is not assigned enter 0000 and select APPLY 13 Select Scan Transmission Setting 14 Enter the name and E mail address to be registered and select Registration 15 The E Mail address is now set on the main body Note As an alternative register the HDD and FTP information from the same screen Trademark ownership information Solution ID TAUS0651921EN Solution Usage 0 Description J17 01 when using sheet cover insertion and using the bypass tray as the insert tray The jam may also include a sheet wrapped around the drum Solution CAUSE Firmware upgrade required Copyright 2009 Konica Minolta Business Solutions U S A Inc June 2009 104 7272 SOLUTION Upgrade the machine firmware to the latest level The firmware can be obtained from the Konica Minolta FTP site URL ftp kbtdi
159. ouch the character keys on the right to type in the information 6 Touch OK The Scan transmission setting screen appears again 7 Touch RETURN on the Scan transmission setting screen to return to the Key Operator mode menu screen Solution ID TAUS0701129EN Solution Usage Description How to display the HDD capacity on the touchscreen Solution To display the HDD capacity of the HDD on the touchscreen perform the following Press the HELP key Touch KEY OPERATOR MODE at the bottom of the touchscreen Touch the down arrow which is located at the bottom left corner of the touchscreen one time Touch 18 HDD management setting on the touchscreen Touch 3 State of HDD capacity on the touchscreen 6 To return to the normal screen touch Return three times on the touchscreen ARN Solution ID TAUS0701285EN Solution Usage Description Unable to access printer mode using the Printer Key on the operation panel Solution CAUSE The memory is scrambled SOLUTION Please call the Konica Minolta SSD Hotline for initialization procedure Note The main body serial number must be input after the initialization procedure Failure to do so will result in an SC56 04 code Solution ID TAUS0701543EN Solution Usage Description SC80 40 even after re flashing the finisher Solution CAUSE Failed relay board SOLUTION Replace the finisher relay board p n 14JS 932 0 Solution ID TAUS0702146EN Solution Usage Descri
160. oupling gear is damaged Clean and inspect the coupling gear Z 18 Replace the stacker coupling gear p n 129U77041 as necessary 2 The exit rollers would not turn off because the Exit sensor PS709 isdirty or misaligned Check the stacker gear for missing teeth andclean PS709 in the stacker unit Notes a Todifferentiate betweenthe FS 110 andthe FS 110M the serial number starts with 14JS for the FS 110M b Multiple sets would run until after the last sheet exited Single copy runs to the upper output tray would not trip the code butsingle copy runs to the main output tray would Solution ID TAUS0624751EN Solution Usage 2 Description When password printing the job that is selected and printed from the touchscreen is not the same as the job that was sent The jobs do not always show up on the operation panel Solution CAUSE Corrupted system code or the controller hard drive is corrupt SOLUTION Recover the system code via HyperTerminal using the recovery bat file The IP 511 IP 511A contains an image of the system code on a separate partition of the hard drive To recover the system perform the following 1 Connect a null modem cable RS232C serial cable terminated in a female 9 pin D Sub connector on both ends to the service port of the IP511 and a serial port of a laptop or PC running Windows 2 Run Hyper Terminal with a setting of 9600 1 stop bit no parity and no flow control Note To view the above link Acrobat Reader m
161. ow until 08 is displayed 6 Press the right up arrow until 7 is displayed The top of display should indicate SOFTWARE SWITCH SET MODE 08 7 1 Change the 1 to a 0 or select OFF 7 Press RETURN MODE CHANGE and then BASIC SCREEN to return to normal operation Solution ID TAUS0626500EN Solution Usage 1 Copyright 2009 Konica Minolta Business Solutions U S A Inc June 2009 57 7272 Description What is the capacity of the hard drive HD105 in the model 7272 Solution The HD105 has a 20GB capacity Solution ID TAUS0626504EN Solution Usage 1 Description Can the internal NIC and the hard drive HD105 be used in conjunction with Scan to Hard Drive Scan to FTP and Scan to E mail without the IP511A installed Solution The IP511A is required to support Scan to Hard Drive Scan to FTP and Scan to E mail The internal 7272 NIC is used to notify the end user of problems with the copier printer Solution ID TAUS0626543EN Solution Usage 1 Description HD105 installation instructions Solution HD105 Installation Procedure Note To view the above link Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http www adobe com products acrobat readstep2 html URL http www adobe com products acrobat readstep2 html Trademark ownership information Solution ID TAUS0626613EN Solution Usage 1 Description ENTER KEY OPERATOR PASSWORD message when attempting to ac
162. owing groupings of main bodies are compatible for NVRAM exchange with others within their group only in emergency situations or for troubleshooting purposes 7145 7222 7228 7235 bizhub 200 250 350 bizhub 360 420 500 bizhub 600 750 7155 7165 7085 7210 7255 7272 bizhub PRO 920 bizhub PRO 1050 C250 C252 C300 C351 C352 C450 C451 C550 C650 IMPORTANT A new NVRAM should be obtained as soon as possible for the machine requiring one 7 we C350 NVRAM may only be used between other bizhub C350s 2 CAUTION The bizhub PRO C500 8050 NVRAMs may not be exchanged between units due to the serialization of the NVRAM SPECIAL NOTE Solution contribution by Ed Bellone Production Print SSD Solution ID TAUS0617016EN Solution Usage 2 Copyright 2009 Konica Minolta Business Solutions U S A Inc June 2009 49 7272 Description J21 01 at power up Solution CAUSE Drum wrap jam the Dmax sensor has detected a paper on the drum surface while in the idle state SOLUTION Remove the drum unit from the machine and inspect the area in front of the Dmax sensor for a sheet of paper Remove any paper found in the vicinity of the Dmax sensor If no paper is present in front of the Dmax sensor the Dmax sensor should be cleaned Replace the toner control board sensor p n 56AA 9100 as necessary Solution ID TAUS0619338EN Solution Usage 2 Description FS 110 FS 110M F77 04 after the copy exits Solution PROBABLE CAUSES 1 The stacker c
163. pe Address Book utility Solution The PageScope Address Book utility can be downloaded from the Konica Minolta PageScope web site URL https marbt konicaminolta jp crm pssignup nsf NewSignupUS Solution ID TAUS0627214EN Solution Usage 0 Description PageScope Address Book utility User Manual Solution PageScope Address Book utility User Manual Note To view the PDF Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http www adobe com products acrobat readstep2 html URL http www adobe com products acrobat readstep2 html Trademark ownership information Solution ID TAUS0627454EN Solution Usage 0 Description J17 01 only when duplexing Solution CAUSE A dirty or defective ADU deceleration clutch MC2 causing the paper not to reach the ADU pre registration rollers SOLUTION To verify clutch operation switch the clutch with the ADU conveyance clutch MC13 If the jam symptoms change or cease MC2 is defective or contaminated If cleaning does not resolve replace MC2 p n 56AA82010 Copyright 2009 Konica Minolta Business Solutions U S A Inc June 2009 80 7272 Solution ID TAUS0627481EN Solution Usage 0 Description In the memory switches what does 1 SHOT indication time mean Solution This switch setting determines the time duration 3 or 5 seconds for messages which are displayed for short periods and indicate special circumstances such
164. pier ON while pressing the 4 and 7 keys output code 000 b If the lamp does not come ON measure the voltage on L1 INVB at CN630 1 and CN630 2 for 24V DC c With the meter still at CN630 2 run the 47 mode output code 000 and ensure that the signal drops to OV DC d If the signal stays at OV DC replace the SCDB p n 56AA 9091 for 7155 7165 Di551 Di650 or p n 4024 2893 01 for 7255 7272 Di5510 Di7210 Note If the SCDB and L1 are operating properly replace the CCD unit p n 56AA 6300 for 7155 7165 Di551 Di650 or p n 4396 1238 01 for 7255 7272 Di5510 Di7210 This includes the A D converter board which is not available as a separate part 2 The exposure lamp is not lighting Note The error may have been preceded by black images Observe the exposure lamp during initialization If the lamp does not light check for an open F1 fuse on the L1 inverter board located on the scanner frame If the fuse is open replace it with a fuse of the same rating If the fuse is not open carefully inspect the exposure lamp for any damage or discoloration which would indicate a defective lamp If the lamp is suspected it should be replaced p n 56AA83010 for 7155 7165 Di551 Di650 or p n 4024 2084 01 for 7255 7272 Di5510 Di7210 3 A poor connection exists between the A D converter board wiring harness connectors Note Intermittently half of the page from front to rear may have background Reseat the connector which plugs directly into the A D converter boar
165. place the memory modules MU 404 64MB Item 950218 or MU405 128MB Item 950219 as necessary 5 The power being supplied to the printer is suspect Install a power monitor to determine if the AC outlet is causing the problem SPECIAL NOTE Solution contribution by Don St Onge Workgroup SSD Solution ID TAUS0626992EN Solution Usage 12 Description SC49 04 at power up Solution CAUSE Thecontroller hard drive has failed SOLUTION Perform a recovery of the system code using the instructions below If the problem persists replace thecontroller hard drive p n 13RP 9040 for IP 511 and p n 14KX 9040 for IP 511A The controller contains an image of the system code on a separate partition of the hard drive To recover the system perform the following 1 Connect a null modem cable RS232C serial cable terminated in a female 9 pin D Sub connector on both ends to the service port of thecontroller and a serial port of a laptop or PC running Microsoft Windows 2 Run Hyper Terminal with a setting of 9600 1 stop bit no parity and no flow control Note To view the above link Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html 3 Once Hyper Terminal is started power ON the printer 4 Once the memory test screen starts press k and then a 5 The system should start to boot to DOS Press Enter when asked for Date and Time 6
166. powering the machine ON while pressing the 3 and 6 keys From the 36 mode screen select 2 Image adjustment From the Image adjustment screen select 1 Tray adjustment Select the tray to be adjusted by touching NEXT or Back Place the 210mm wide sheet of paper in the tray to be adjusted move the side guides so they touch the paper then insert the tray Touch Start on the touchscreen Complete will be indicated Select another tray to be adjusted if required and repeat steps 5 and 6 When adjustments are complete remove the 210mm sheet of paper touch PREVIOUS SCREEN and power the machine OFF ON ONOoRWNY To adjust the bypass tray paper size perform the following 1 Access the 36 mode screen by powering the machine ON while pressing the 3 and 6 keys 2 From the 36 mode screen select 2 Image adjustment 3 From the Image adjustment screen select 1 Tray adjustment 4 Select BYPASS TRAY 1 by touching NEXT or BACK 5 Place an 8 5x11R paper in the bypass tray and move the side guides to contact the paper 6 Touch Start on the touchscreen Complete will be indicated 7 Select BYPASS TRAY 2 by touching NEXT or BACK 8 Place an 8 5x11 paper in the bypass tray and move the side guides to contact the paper 9 Touch Start on the touchscreen Complete will be indicated 10 Power copier OFF ON to return to normal copy mode Solution ID TAUS0641734EN Solution Usage 1 Description Can the model 71
167. products acrobat readstep2 html Trademark ownership information Solution ID TAUS0641020EN Solution Usage 0 Description When selecting the stamp overlay application the stamp watermark and overlay memory features are not available grayed out Solution CAUSE The availability of the stamp watermark and overlay memory features require that the optional hard drive HD105 be installed SOLUTION Install the optional hard disk drive HD105 PCUA 950556 Solution ID TAUS0641230EN Solution Usage 0 Description Thermostat replacement precautions for all models using Faston Terminals Solution CAUSE Damage to the Faston terminal when replacing the thermostat to the Faston terminal can result in the generation of heat and cause the plastic insulating material around the terminal to melt SOLUTION See Bulletin Number 5005 for details Note To view the PDF Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http www adobe com products acrobat readstep2 html URL http Awww adobe com products acrobat readstep2 html Trademark ownership information Solution ID TAUS0641443EN Solution Usage 0 Description Safety Issue Release of bottom cover plate to prevent injury if a finger is inserted into the right rear caster mounting area when the engine is lifted Solution See Bulletin Number 5008 for details Note To view the above PDF Acrobat Reader must be installed
168. ption How to perform Print Screens screen shots from a Microsoft Windows OS and Macintosh OS Solution Please see the attacheddocument for detailed information Note To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http Awww adobe com products acrobat readstep2 html Copyright 2009 Konica Minolta Business Solutions U S A Inc June 2009 111 7272 Solution ID TAUS0702182EN Solution Usage Description Is it possible to change the default scan settings for density and original type Solution The scanning defaults for density and original type cannot be changed Solution ID TAUS0702553EN Solution Usage Description How to adjust the controller set copier time out Solution To adjust the controller set copier time out perform the following 1 Press the mode key twice to access the PRINT mode 2 Touch Controller Set on the touchscreen Touch the down arrow on the touchscreen Touch Copier Time Out on the touchscreen Touch OK on the touchscreen Touch 15sec 30sec 60sec or 90sec on the touchscreen as desired by the customer Touch OK on the touchscreen Touch CANCEL on the touchscreen Press the mode key once to access the COPY mode OONDOARW Solution ID TAUS0702595EN Solution Usage Description How to program timer which prohibits print Solution To program the timer which prohib
169. r if RADF APS and AMS are set to OFF in the memory switches and if memory switch 7 is set to Erased for APS AMS only To resolve either enable RADF APS AMS or change memory switch 7 to Area outside of orig erased Solution ID TAUS0627641EN Solution Usage 1 Description How to identify if the correct finisher is installed Solution The model 7272 can accept the following finishers FS110M FS111M and the FS210M The original FS110 FS111 and FS210 are not compatible with this model As all the finishers appear the same identification can be made using either the PCUA number or the serial number prefix FS110M PCUA 960327 S N prefix 14JS FS111M PCUA 960329 S N prefix 13YY FS210M PCUA 960328 S N prefix 14JT Solution ID TAUS0627647EN Solution Usage 1 Description FS111M how to identify if the correct finisher is installed Solution The model 7272 can accept the following finishers FS110M FS111M and the FS210M The original FS110 FS111 and FS210 are not compatible with this model As all the finishers appear the same identification can be made using either the PCUA number or the serial number prefix FS110M PCUA 960327 S N prefix 14JS FS111M PCUA 960329 S N prefix 13YY FS210M PCUA 960328 S N prefix 14JT Solution ID TAUS0627648EN Solution Usage 1 Description FS210M how to identify if the correct finisher is installed Solution The model 7272 can accept the following finishers FS110M FS111M and the FS210M The
170. r on the network so that the 64 bit server has access From the server when adding additional drivers browse to the shared folder on the workstation Select the appropriate inf file from the shared folder on the client the driver files will then be pulled over to the server to support other 32 bit clients when igrating the driver files 30 RWON gt Note It is important to install the same type of driver on the client to match the driver installed on the server Trademark ownership information Solution ID TAUS0700619EN Solution Usage 0 Description DF 316 DF 322 J61 1 or J62 3 error codes Solution CAUSE Interlock switch is failing SOLUTION Replace the interlock switch p n 4014130101 Solution ID TAUS0701913EN Solution Usage 0 Description How to enable disable the sound alert when the machine has no paper toner or experiences a jam Solution To enable disable the sound alert when the machine has no paper toner or experiences a jam perform the following 1 With the machine powered ON press the HELP key 2 Touch KEY OPERATOR MODE on the touchscreen 3 Touch the down arrow located on the lower left corner of the touchscreen 4 Touch 13 Memory switch setting on the touchscreen 5 Touch the down arrow on the lower left corner of the touchscreen four times 6 Repeatedly touch the down arrow located on the right side of the touchscreen until 33 Sound No paper Toner Jam is highlighted 7 Repea
171. reen 4 Touch 13 Memory switch setting on the touchscreen 5 Touch the down arrow on the lower left of the touchscreen three 3 times Touch the down arrow on the right side of the touchscreen 5 times The highlighted indication will shift to 20 JOB offset operating and the current setting will be displayed on the touchscreen 7 Touch Change Setting Contents on the lower middle of the touchscreen until the desired setting is displayed The setting choices available are OFF which is the default setting or ON 8 Press RETURN on the touchscreen a couple of times to return to normal mode D Solution ID TAUS0626438EN Solution Usage 0 Description How to change or delete remove a programmed E mail address Solution To change or delete remove a previously programmed E mail address perform the following 1 Press the HELP key Press KEY OPERATOR MODE as indicated on the touchscreen Press the DOWN arrow one time Select 19 Scan transmission setting Select E Mail on the touchscreen Select CHANGE to change the E mail address or select DELETE to delete the E mail address Press OK and then RETURN to return to normal operating mode NDNA N Solution ID TAUS0626441EN Solution Usage 0 Description Can the Scan Error List errors be deleted from the LCD touchscreen Solution The Scan Error List errors can not be deleted The list will document and store the last 16 Scan Errors As additional Scan Errors occur
172. ressed image data on the HDDis converted to TIF files which can be handled on a PC Note This toolis also available via the Konica Minolta Download Selector search for jv100 Access the Selector from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more SPECIAL NOTE Solution contribution by KMBT Japan Solution ID TAUS0703434EN Solution Usage Description How to enable disable auto tray switching Solution To enable disable auto tray switching perform the following 1 Press the HELP key 2 Touch KEY OPERATOR MODE on the touchscreen Press the down arrow located on the lower left corner of the touchscreen Touch 13 Memory switch setting on the touchscreen Touch the down arrow located on the lower left corner of the touchscreen Touch the down arrow located on the right side of the touchscreen until 9 Automatic tray switching is highlighted Repeatedly touch Change Setting Contents on the touchscreen until the desired setting of ON or OFF is highlighted Touch RETURN on the touchscreen 9 Touch RETURN on the touchscreen SPECIAL NOTE Solution contribution by Ted Young Production Print SSD ONOoORW Solution ID TAUS0703524EN Solution Usage Description How to enable disable printer automatic centering correction Solution To enable disable printer automatic centering correction perform the following 1 Access the 25 mode by holding th
173. rference of the stacker Solution See Bulletin 5188 for details Note To view the PDF Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http www adobe com products acrobat readstep2 html URL http www adobe com products acrobat readstep2 html Trademark ownership information Solution ID TAUS0649139EN Solution Usage 0 Description FS210 countermeasure against interference of the stacker Solution See Bulletin 5188 for details Note To view the PDF Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http www adobe com products acrobat readstep2 html URL http www adobe com products acrobat readstep2 html Trademark ownership information Solution ID TAUS0649561EN Solution Usage 0 Description FS 110 Caution while servicing the finisher Solution See Bulletin 5227 for details Note To view the PDF Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http www adobe com products acrobat readstep2 html URL http www adobe com products acrobat readstep2 html Trademark ownership information Solution ID TAUS0649564EN Solution Usage 0 Copyright 2009 Konica Minolta Business Solutions U S A Inc June 2009 102 7272 Description FS 210 Caution while servicing the finisher Solution See Bulletin 5227 for details Note To vie
174. rner of the touchscreen then touch 14 machine management list print Press 3 ECM Management list 4 Press the START key to print the list 5 All active ECM accounts will be printed 6 To return to normal operation press the P and C keys together then touch RETURN on the touchscreen two times o Solution ID TAUS0626043EN Solution Usage 0 Description How to clear fuser abnormality codes F34 xx F35 xx F36 xx Solution To reset a fuser abnormality code perform the following 1 Access the 25 mode hold down the 2 and 5 keys at power up or turn the main switch ON and wait for the Ready to Copy message Hold the P button down until the message Enter 4 digit Password To Change is displayed Note The button must be held down for about 5 seconds before the message is displayed 2 Enter the password 9272 and press the Start Print button Press 1 Software SW setting on the touchscreen Press the left up arrow which is displayed on the touchscreen 2 times The number displayed above the up arrow will change to 03 Select the bit number of switch 1 using the right up arrow 03 1 will be displayed Press the OFF 0 key which is displayed on the touchscreen Power the machine OFF ON to exit the 25 mode or press RETURN MODE CHANGE and then BASIC SCREEN to return to normal operation NOR Solution ID TAUS0626045EN Solution Usage 0 Description How to print the system configuration page Solution To print the s
175. rt key to activate the initialization process With the proper still on remove the power cord from the wall outlet Wait 3 minutes and then turn off the copier s power switch Return the plug into the wall outlet and turn on the copier Enter the 25 mode and set soft switch 31 0 ON NOOR wh Solution ID TAUS0648845EN Solution Usage 1 Description Toner spilling in the copier After a developer change machine works properly for 30 000 to 40 000 copies then dumps again Solution CAUSE The developer is becoming damaged from continuing to run the copier after an out of toner condition The copier can run 3 000 copies after each time the door is opened and closed The developer is damaged if toner is not replaced after the first out of toner indication SOLUTION Replace the developer Note Setting DIPSW1 bits 0 7 to OFF in the 25 service mode limits the copier to 1 500 copies instead of 3 000 by default when an out of toner condition is detected Solution ID TAUS0649105EN Solution Usage 1 Description New parts blade support spacer Solution See KOM051624 pdf for details Note To view the above PDF Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http www adobe com products acrobat readstep2 html URL http Awww adobe com products acrobat readstep2 html Trademark ownership information Solution ID TAUS0649214EN Solution Usage 1 Description SC 56
176. screen one time 3 Select 13 Memory switch setting 4 Scroll to 51 Scan to E mail using the arrow icons Select Change Setting Contents to select PDF or Package TIFF as the default 5 Continue on to memory switches 52 Scan to HDD and 53 and scan to FTP and select the desired format The Scan to HDD option has a DIVISION TIFF option that will create individual TIFF S when scanning a set 6 Press the RETURN key a couple of times to return to normal mode Trademark ownership information Solution ID TAUS0629305EN Solution Usage 1 Description How to verify or input passwords Solution To verify or input passwords perform the following 1 Access the 25 mode 2 Touch 6 Password setting on the touchscreen The current programmed passwords will be displayed next to the associated item Proceed to step 3 if you wish to input a new password 3 Touch the item displayed on the touchscreen you want to program 4 Input the desired password using the numeric keypad and touch OK on the touchscreen to update the password 5 Repeat steps 3 and 4 to set passwords for other items Solution ID TAUS0629436EN Solution Usage 1 Description SC46 40 at power up Solution CAUSE The hard drive HD105 has failed SOLUTION Please replace the failed HD105 Item 950556 Solution ID TAUS0629841EN Solution Usage 1 Description FS210 J32 5 when making booklets Solution CAUSE An incorrect finisher is installed SOLU
177. sition of the scanner mirrors 2 A D converter board connector is not disconnected Check all of the connections on the CCD Assembly 3 Power cable of A D converter board is not disconnected on the CCD assembly 4 IC protector on the A D converter board is not OPEN ICPs are labeled on the board and should check the same as any fuse Lack of continuity indicates a failure 5 Exposure lamp intensity is not excessive May be the sign of a failing inverter board and exposure lamp 6 Exposure lamp does not light Failed lamp or inverter board If the lamp and lens are unblocked and the exposure lamp illuminates properly replace the CCD assembly p n 4396 1238 01 Note The A D Board is part of the CCD Assembly Solution ID TAUS0701097EN Solution Usage Copyright 2009 Konica Minolta Business Solutions U S A Inc June 2009 20 7272 Miscellaneous Description PLEASE WAIT OPERATING message is continually displayed at power up Solution CAUSE Failed Scanner Driver Board Assembly SOLUTION Replace the Scanner Driver Board Assembly p n 56AA 9091 Solution ID TAUS0701136GE Solution Usage Description Are Citrix certified drivers available Solution Citrix certified drivers are not available SPECIAL NOTE Solution contribution by Mark D Attilio Production Print SSD Solution ID TAUS0702337EN Solution Usage Description C29 01 on start up Solution CAUSE A dirty or failed TCSB Toner Control Sensor Board SOLUTI
178. software dipswitches 22 2 Touch OFF 0 on the touchscreen Power the copier OFF ON to exit the 25 mode ONDARY N Solution ID TAUS0627855EN Solution Usage 3 Description PK120 F77 44 at power up Solution CAUSE The finisher CB has failed SOLUTION To check the finisher CB perform the following 1 Power the copier ON 2 Using a voltmeter set to 200V DC range check the voltage output at CN61 1 on the finisher CB a reading of 24V DC should be present If a reading of OV DC to 4V DC is measured an ICP on the finisher CB has opened 3 Ensure the wiring harness between CN61 on the finisher CB and CN64 on the PKDB is not pinched Also ensure that both the punch motor M801 and punch shift motor M802 rotate freely After determining the model finisher installed on the machine order the appropriate finisher CB as necessary Solution ID TAUS0628792EN Solution Usage 3 Description FS210M part number for the finisher CB Solution Finisher CB p n 14JT 9011 Solution ID TAUS0628799EN Solution Usage 3 Description PK120 J72 43 when punching 1 2 or 2 2 copies only Solution CAUSE Improper EPROM firmware level installed on the PK120 SOLUTION Upgrade the PK120 EPROM firmware level to version 11 or higher The EPROM file PK120 11r exe can be downloaded from KoniNET and is listed under EPROMs for accessories Copyright 2009 Konica Minolta Business Solutions U S A Inc June 2009 47 7272 Solution I
179. step2 html SPECIAL NOTE Solution contribution by Greg Lantowski Production Print SSD Solution ID TAUS0900370EN Solution Usage Description Error 1 is displayedduring the gamma adjustment The machine may also have a history of SC 29 04 codes Solution CAUSE Broken connector on the drum carriage after replacing the TCSB and developer SOLUTION Replace the drum carriage p n 56QA 200 0 SPECIAL NOTE Solution contribution by Phil Bond Albin Business Centers Solution ID TAUS0900615EN Solution Usage Description Undefined is displayed at power on Solution CAUSE Image Control Board and NVRAM failure SOLUTION Replace the ICB see p n below and the NVRAM Model Image Control Board Part Number Copyright 2009 Konica Minolta Business Solutions U S A Inc June 2009 41 Warm up wrong display incorrect operation lock up Di551 Di650 4024 2057 01 Di5510 Di7210 4396 1135 01 7155 7165 56AA 9012 7255 7272 56QA 9010 Note Replacement of the NVRAM requires prior approval from SSD Contact tech support for assistance Special note Solution contributed by William Dawkin KMBS Pittsburgh SPECIAL NOTE Solution contribution by Bill Hall Workgroup SSD Copyright 2009 Konica Minolta Business Solutions U S A Inc June 2009 42 7272 Solution ID TAUS0627301EN Solution Usage 10 Description FS111M can the PK120 Item 960923 be installed in the FS111M Item 960329 when configured with a 7272
180. stores previous file Copyright 2009 Konica Minolta Business Solutions U S A Inc June 2009 26 7272 Miscellaneous associations when you remove it One click creation and checking of SFVs and MD5s Flawless amp amp smooth upgrading to new versions simply install the new version Automatic association with SFV files and an option to fix file association when other programs steal it Handles SFV and MD5 files from any other program invisibly including files created on NIX Database cache of previously checked files Batch SFV and MD5 checking queue up and check many SFVs and MD5s in one pass specify a directory and check all the SFVs and MD5s in that directory including subdirectories if you want Automatically find renamed files while checking SFV or MD5 files Enqueue SFVs or MD5s during file verification Recursive directory support during creation and verification Supports creation of bad and missing files or deleting failed files Drag and drop SFV or MD5 file or directory to create check SFV or MD5 SPECIAL NOTE Solution contribution by Gregg Gallant Production Print SSD Copyright 2009 Konica Minolta Business Solutions U S A Inc June 2009 27 Original jam no feed multi feed folding tearing skewing curling Solution ID TAUS0654164EN Solution Usage 1 Description DF 316 DF 322 EDH 4 EDH 7 J 62 04 original jamwhen making double sided copies through the document feeder Solution CAUSE Burr on guid
181. t Solution CAUSE Failed display panel SOLUTION Replace the Control panel board p n 56QA 9030 Solution ID TAUS0626065EN Solution Usage 3 Description Memory specifications 7272 Solution The standard memory of the main body E RDH is 64MB There is one additional slots for memory which can be expanded to a maximum of 576MB Additional memory is installed on the image CB located at the rear of the unit Notes 1 Available Konica memory ITEM ITEM DIMM 950631 MU 401 64MB 950632 MU 402 128MB 950588 MU 303 256MB 960334 MU 304 512MB 2 Other 256MB memory DIMM that can be used are as follows The recommended 256MB DIMM is as follows a Century Microelectronics Inc PC133 256MB NON ECC DTV6E8 CL3 Hitachi http www century micro com URL http www century micro com b Melco Inc PC133 256MB NON ECC VS133 256M Toshiba http Awww melcoinc com english index html URL http Awww melcoinc com english index htm SPECIFICATIONS 1 256MB 64bitx32M composition 16Mword x 8bit synchronous DRAM x 16 serial EPROM Clock frequency CL 2 80 MHz and more 168 pin DIMM a gold terminal 2 Banks on each SDRAM Device BA1 BAO 4 Banks 3 Row Addresses RAO RA11 4 Column Addresses CA0 CA9 Trademark ownership information Solution ID TAUS0626093EN Solution Usage 3 Description Copyright 2009 Konica Minolta Business Solutions U S A Inc June 2009 46 7272 How to enable disable job of
182. t G section of the parts manual with a dashed line to the left of cam 3 Solution The part number for the Fuser Pressure Lever Shaft is 55TA53600 Solution ID TAUS0647559EN Solution Usage 0 Description Does WinFax Pro10 Software work with AHT OneRip 2 Solution A WinFax Pro10 Software Option is available for the OneRip 2 solution Fax from a KonicaMinolta legacy MFP that previously did not offer fax capabilities When connecting multiple printers to the OneRIP 2 server all connected printers are enabled with faxing The MFPs do not require a fax board Working as Copyright 2009 Konica Minolta Business Solutions U S A Inc June 2009 100 7272 the Scan to E mail function simply insert the fax number in place of an E mail address and proceed The WinFax Pro Option supports the following devices Di450 Di550 Di551 Di650 7155 7165 Di750 7075 bizhub Di470 bizhub Di5510 Di7210 bizhub Di7255 7272 bizhub Di850 bizhub 7085 bizhub CF2002 CF3102 Solution ID TAUS0647977EN Solution Usage 0 Description FS210M J72 29 as the paper exits into the finisher main tray Solution CAUSE The wiring harness going to PS706 has fatigued causing an internal open condition within the harness SOLUTION Replace the harness p n 313QE90011 Solution ID TAUS0648549EN Solution Usage 0 Description When scanning an 8 5x11 inch document using either PDF or TIF via E Mail HDD or FTP the received document indicates a size of 8 48x10
183. t be held down for about 5 seconds before the message is displayed Enter the password 9272 and press the Start Print button Select 1 Software SW setting Press the left up arrow until 28 is displayed Press the right up arrow until 1 is displayed The top of display should indicate SOFTWARE SWITCH SET MODE 28 1 1 Press the OFF button once The top of display should now indicate SOFTWARE SWITCH SET MODE 28 0 0 Press RETURN MODE CHANGE and then BASIC SCREEN to return to normal operation ONDAS Solution ID TAUS0642032EN Solution Usage 0 Description Scantrip Admin utility information Solution Scantrip Admin is an enterprise level administration tool for Konica s Scan to Disk feature Groups of images from multiple scanner print engines can be retrieved and deleted with Scantrip Admin The Scan to Disk activity can be checked and the information saved to file for audit purposes Scantrip Admin can even be used to perform a back up of the Scan to Disk file system Konica s Scan to Disk technology allows scanning of documents from the print engine s platen glass or the document feeder directly to file where it is stored in a mailbox on the print engine s internal hard disk For details on Konica s Scan to Disk technology please refer to the Konica print engine s documentation Scantrip Admin functions as a general user tool as well as an administration tool It allows retrieval and deletion of image files created with the print eng
184. t is sent with an invalid password or user ID will be deleted Note When sending an ECM password print job a password is not required but can be used for additional security Enter your ECM passcode in the USER ID field The PASSWORD field optional is the 8 digit master key code Solution ID TAUS0645264EN Solution Usage 0 Description E49 01 at power up Solution CAUSE If the main power switch of the 7165 main body is powered OFF ON too soon this may cause the IP511 not to shut down properly or reboot causing a communication error between the main body and controller SOLUTION After powering OFF the 7165 main power switch wait for approximately 10 seconds before switching it ON This is described in the User s Manual Solution ID TAUS0646030EN Solution Usage 0 Description LT412 not recognized by the main body Solution CAUSE The LT412 has been isolated via software dipswitch 18 3 SOLUTION To enable the LT412 perform the following 1 Access the 25 mode power the copier ON while pressing the 2 and 5 keys Touch 1 Software SW setting on the touchscreen Select software dipswitch 18 using the left up down arrow s Select the bit number of the switch using the middle up arrow to a 3 Select OFF 0 to enable the LT412 Power the copier OFF ON to exit the 25 mode DPPN Solution ID TAUS0646799EN Solution Usage 0 Description Part number for the Pressure Lever Shaft The shaft is indicated in the Fuser Uni
185. t this setting with the small down arrow on the right side of the LCD 4 Press the Change Setting Contents button on the LCD Ensure that the setting now indicates No Mask Press the Return button to exit the Key Operator mode Solution ID TAUS0626842EN Solution Usage 0 Description On a machine equipped with an external key counter device print jobs do not increment the counter but copy jobs will increment the counter Solution CAUSE A software dipswitch needs to be changed SOLUTION Access 25 mode then select software dipswitches Scroll to software dipswitch 16 3 and set to ON 1 This will allow print jobs to increment the external device Solution ID TAUS0626940EN Solution Usage 0 Description What is the maximum number of files that can be stored in one box when utilizing the scanning to hard drive feature Solution The maximum number of PDF formatted files is 500 and the maximum TIFF formatted files is 250 files Solution ID TAUS0627162EN Solution Usage 0 Description PageScope Address Book utility released Solution See the Modification Notice for details Note To view the PDF Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http www adobe com products acrobat readstep2 html URL http www adobe com products acrobat readstep2 html Trademark ownership information Solution ID TAUS0627206EN Solution Usage 0 Description Where to get the PageSco
186. tall F80 30 ISW time out Perform ISW data install F80 31 Copyright 2009 Konica Minolta Business Solutions U S A Inc June 2009 15 7272 Miscellaneous ISW data error Perform ISW data install F80 32 ISW write error Perform ISW data install F80 40 FNS ISW not written Perform ISW data install F80 41 ZU ISW not written Perform ISW data install Note Please refer to attached Error Codes list To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by Cesar Jimenez Production Print SSD Solution ID TAUS0801272EN Solution Usage 4 Description Support for Account track Secure print and User authentication from Unix Linux environments Solution Konica Minolta does not support Account track Secure print and User authentication from Unix Linux environments at this time The availability of these options for Unix Linux environments is being considered for future development Please attachticket to this solution and provide the following information 1 Product model number s 2 Now many products placed or being considered for placement 3 What flavor and version of Unix Linux operating system SPECIAL NOTE Solution contribution by Tony Pizzoferrato ESS SSD Solution ID TAUS0900739EN Solution Usage 4 Description How to load a 64 bit dr
187. tedly touch Change Setting Contents on the touchscreen until the desired setting of OFF 3 Seconds 5 Seconds or 10 Seconds is displayed on the touchscreen 8 Touch RETURN on the touchscreen to lock the programmed selection into the machine memory 9 Touch RETURN to return to the normal screen Solution ID TAUS0624960EN Solution Usage Description SC46 24 after cleaning the copier Solution CAUSE The white strip under the slit glass bracket is missing It is used at start up toperform shading correction Copyright 2009 Konica Minolta Business Solutions U S A Inc June 2009 107 7272 SOLUTION Check that the copier has been properly re assembled Install position any missing parts white strip and open and shut the front door to clear the code If the code does not clear check the connectors to the ICB Image Control Board and re flash or replace the board p n 4396 1278 01 if necessary Note The latest version firmware and system software is available via the Konica Minolta Download Selector Access the Selector from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more Solution ID TAUS0626414EN Solution Usage Description How to program Tray 3 as the default paper tray Solution To program Tray 3 as the default paper tray perform the following 1 Access the Key Operator Mode by pressing the HELP key then touching KEY OPERATOR MODE from the touchscreen 2 Se
188. tem Solution CAUSE Special error has occurred SOLUTION Reload 1 original s and set again then press start Solution ID TAUS0628024EN Solution Usage 0 Description Code 64 0 from the E mail alert system Solution CAUSE Original is left in document feeder SOLUTION Remove paper from ADF Solution ID TAUS0628026EN Solution Usage 0 Description Code 61 0 from the E mail alert system Solution CAUSE RADF cover is open SOLUTION Please close RADF cover Solution ID TAUS0628028EN Solution Usage 0 Description Code 51 0 from the E mail alert system Solution CAUSE Front door is open SOLUTION Please close front door Solution ID TAUS0628030EN Solution Usage 0 Description Code 19 0 from the E mail alert system Solution CAUSE LCT door is open SOLUTION Please close LCT front door Solution ID TAUS0628032EN Solution Usage 0 Description Code 17 0 from the E mail alert system Solution CAUSE Right side cover is open SOLUTION Please close right side cover Solution ID TAUS0628050EN Solution Usage 0 Description FS111M Part number for the Up Down gear B Copyright 2009 Konica Minolta Business Solutions U S A Inc June 2009 84 7272 Solution Up Down gear B order p n 14JS77020 Solution ID TAUS0628051EN Solution Usage 0 Description FS210M Part number for the Up Down gear B Solution Up Down gear B order p n 14JS77020 Solution ID TAUS0628071EN Solution
189. the CLOSE ADF COVER message perform the following 1 Access the 25 mode hold down the 2 and 5 keys at power up 2 Select 1 Software SW setting 3 Use the arrows to scroll to dipswitch 31 1 4 Press the OFF button once The top of display should now indicate SOFTWARE SWITCH SET MODE 31 1 0 5 Press RETURN MODE CHANGE and then BASIC SCREEN to return to normal operation Solution ID TAUS0627655EN Solution Usage 2 Description Copyright 2009 Konica Minolta Business Solutions U S A Inc June 2009 51 7272 DF322 the originals sort in the exit in the wrong order due to curl Solution CAUSE The originals are curled more than 10mm SOLUTION The specification for maximum curl of originals is 10mm Originals with curl exceeding 10mm should be straightened prior to feeding them through the document feeder Solution ID TAUS0628049EN Solution Usage 2 Description FS110M part number for the Up Down gear B Solution Up Down gear B p n 14JS77020 Solution ID TAUS0628790EN Solution Usage 2 Description FS110M part number for the finisher CB Solution Finisher CB p n 14JS 9011 Solution ID TAUS0629134EN Solution Usage 2 Description FS110M SC80 40 at power up after installing a new finisher CB Solution CAUSE The new finisher CB was shipped with no firmware installed SSOLUTION Flash the finisher CB using the ISW Trns utility and the latest FS110M firmware which is available on the Konica Minolta
190. the STORE option on the touchscreen Place originals in the RADF and press START Continue scanning originals in the RADF and until completed When all the originals have been scanned deselect the STORE option and press the START key One TIF will be created for all the originals scanned ONAARWL Solution ID TAUS0630198EN Solution Usage Description How to enable two counts on the total counter for 11x17 paper Solution To enable two counts on total counter for 11x17 perform the following 1 Access the 25 mode power the machine ON while down on the 2 and 5 keys Select 1 Software DIP SW Select DIP SW 4 using the up down arrows at the left Select bit 7 using the up down arrows on the right Select ON Press the PREVIOUS SCREEN button to return to the 25 mode Power the machine OFF ON to exit the 25 mode NDIN Solution ID TAUS0630216EN Solution Usage Description How many E mail addresses can be programmed and stored on the 7272 Solution A maximum of 1008 E mail addresses can be programmed and stored Solution ID TAUS0630303EN Solution Usage Description How to program the machine to default to 8 5x11 when a small size original is placed on the platen glass Solution To program the machine to default to 8 5x11 when a small size original is placed on the platen glass perform the following 1 Flash the machine to firmware versions Image control 52 and Printer control 36 or higher 2 Hold the P key dow
191. the contents of the D drive by performing a dir command If the contents do not list D Recovery bat D VER600 install bat and D VER570 Install bat then the D partition has not been installed correctly The drive must be sent back to test lab for recovery Solution ID TAUS0627513EN Solution Usage 0 Description When browsing the web utilities with Microsoft Internet Explorer the page is in Japanese Solution PROBABLE CAUSES 1 A glitch in the cache may be causing a refresh problem Delete all cache files and clear the history Simply right click on the IE desktop icon and select Internet Properties Click on Delete Files Clear Delete History Delete Cookies optional then OK Note To viewthe abovePDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html 2 The NIC firmware is corrupted Reset the NIC to factory defaults To reset theNIC to factory settings perform the following a Power down the IP unit and remove the small rearcover Note Please remove the network connector from the NIC when performing the reset b Set jumper OP2 to the lower 2 pins bottom and middle for factory initialization c Power the IP unit ON and leave it on for five minutes d Power down the IP unit and reset jumper OP2 to the upper 2 pins upper and middle e Install the rear cover f The card should now be ini
192. tialized and should print a status page once both the IP unit and the printer have come to a ready state SPECIAL NOTE Solution contribution by Mark D Attilio Production Print SSD Solution ID TAUS0900085EN Solution Usage 0 Description Unable to scan to E mail using a Microsoft Exchange Server 2007 Solution CAUSE The Microsoft Exchange Server is not set up correctly SOLUTION Please use the attached settings to set up scan to E mail on the Microsoft Exchange Server 2007 To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html CAUTION The following instructions to create an Anonymous SMTP Receive Connector are NOT to be attempted by a technician They are provided only for use by an EXPERIENCED Microsoft Exchange 2007 Administrator as failure to follow these instructions in any way may have a detrimental effect on E mail flow in Exchange 2007 The instructions provided have been tested numerous times and are known to work They are currently in production use in house at Konica Minolta and several customer environments SPECIAL NOTE Solution contribution by Jim DiSarro Workgroup SSD and Mark D Attilio lan Lynch Production Print SSD Solution ID TAUS0802577EN Solution Usage Description E49 05 shortly after power ON Solution CAUSE IP 511A cooling fan lock error SOLUTION Clean and inspect the IP 511A co
193. tible with the 7255 Solution ID TAUS0626366EN Solution Usage 0 Description Scantrip utility is only partially displayed after clicking the CHECK button Solution CAUSE Large Fonts are selected on the Microsoft Windows 9x NT desktop SOLUTION Set the font size to Small Fonts by performing the following procedure 1 Right click on the desktop Click Properties In the Display Properties window click the Settings tab Click the Advanced button Hit the down arrow on the Font Size pull down menu Select Small Fonts Click Apply then OK do not select restart Click OK Note Scanning utilities Scantrip and Scantrip Admin are now posted on the Konica SEC website URL http www sec konicabt com main html WNOAAWL Trademark ownership information Solution ID TAUS0626383EN Solution Usage 0 Description In the scan mode for E Mail HDD FTP the Address manual input button on the LCD is grayed out This prevents information from being manually entered Solution CAUSE The memory switch for I P Scan Address manual input is set for Prohibit SOLUTION To change this setting perform the following 1 From the Key Operator mode select 13 for Memory Switch Setting 2 Arrow down until 46 I P Scan Address manual input is displayed 3 Highlight this setting with the small down arrow on the right side of the LCD 4 Press the Change Setting Contents button on the LCD Ensure that the setting now i
194. ticket generated If a request is received without an established problem ticket number the request will be denied 2 To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by Ed Bellone Production Print SSD Solution ID TAUS0801227EN Solution Usage 19 Description NVRAM replacement Solution For NVRAM replacement please follow these instructions CAUTION Once a NVRAM is installed in an MFP and the MFP is powered up the NVRAM is no longer useful for any other MFP As a general rule swapping a NVRAM between different MFPs is not allowed NEVER replace a NVRAM from a different model or from any model with a different firmware version bizhub C650 C550 C451 C353 C253 C203 To replace a NVRAM 1 Install new NVRAM in the MFP 2 Power ON the MFP Note When installing new NVRAM and turning on MFP first time NVRAM is initialized according to the model firmware version of the MFP in which the NVRAM is installed While initializing a hourglass screen is displayed for about 90 seconds Do not power OFF the MFP while the hourglass screen is indicated 3 Make following setting correctly in Service Mode System1 amp gt Marketing Area System2 amp gt HDD System2 amp gt Option Board Status System2 amp gt Image Controller Setting System2 amp gt Software Switch Settin
195. til the message Enter 4 digit Password To Change is displayed Note The button must be held down for about 5 seconds before the message is displayed 2 Enter the password 9272 and press the Start Print button 3 Select 1 Software SW setting 4 Using the left arrow scroll until 22 is displayed 5 Ensure 22 00 is displayed and then press ON Note SW22 00 must be on to enable the TCP IP address setting for theinternal NIC 6 Access the Key Operator Mode by pressing the HELP key then touching KEY OPERATOR MODE from the touchscreen 7 At the Key Operator screen touch the down arrow which is located at the bottom left corner of the touchscreen then touch 1 System Initial Setting 8 Select 3 TCP IP address Setting 9 Enter the TCP IP address Subnet Mask Gateway and press OK SPECIAL NOTE Solution contribution by Mark D Attilio Production Print SSD Solution ID TAUS0627763EN Solution Usage 3 Description Vellum paper specifications Solution Vellum paper is outside of the special paper specifications of the machine therefore specific paper specification can not be provided The paper may run though the machine however Konica Minolta does not support a particular brand of vellum paper Note Vellum paper has tendencies to hold a static charge causing the paper to have transfer problems with possible premature wearing of the drum This paper in some cases is coated and could possibly lead to premature wearing of the fuser rol
196. tion ID TAUS0642759EN Solution Usage 2 Description J61 01 intermittent PLEASE RELOAD ORIGINALS message Solution PROBABLE CAUSES 1 Failed RADF cover open detect microswitch Check the operation of the switch in the 47 mode and replace MS301 p n 12QR86010 as necessary 2 The open close cover was opened while the RADF was in motion The vibration of the copier in combination with worn actuator torsion spring and open close sensor PS311 generated the code even though no one actually opened the RADF during a document feed operation Replace PS311 p n 4014 1023 01 in the EDH the actuator p n 4396 1395 01 and torsion spring p n 4024 2212 01 Note The sensor may look and test properly but the problem is intermittent In addition the actuator and torsion spring may not function correctly Over time these parts become loose and worn Solution ID TAUS0643706EN Solution Usage 2 Description Blank copies and internal test prints Solution CAUSE Failed write unit SOLUTION Replace the write unit p n 56QA 6500 Copyright 2009 Konica Minolta Business Solutions U S A Inc June 2009 54 7272 Solution ID TAUS0648227EN Solution Usage 2 Description Toner misting Toner spilling Solution Refer to bulletin 5083 details Note To view the above PDFs Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http www adobe com products acrobat readstep2 html UR
197. tions Solution ID TAUS0643221EN Solution Usage 2 Description Approximately 3mm to 4mm all around the image is being cut off when scanning to FTP The originals are 8 5x11 and have image at the edge of the page Even when selecting reduction the image is still being cut off Solution CAUSE All scanning through the EDH or platen is subject to edge erase All four sides of the scanned image are erased approximately 2mm to 4mm all around the entire document This is done to prevent the edge of the originals from scanning which will produce a shadow line when imaged This is the default function when a document is scanned SOLUTION To remedy this issue make the following selections in the Scan to FTP mode 1 Under Function select the Application key 2 Under Application select All Image Area 3 Press the Start button The entire image should be reproduced with these settings Note These settings must be selected each time a job is scanned The All Ilmage Area setting can not be made as a default setting This setting works in all three scan modes scan to HDD FTP and E Mail Copyright 2009 Konica Minolta Business Solutions U S A Inc June 2009 7272 Miscellaneous Solution ID TAUS0700453EN Solution Usage 737 Description NVRAM Troubleshooting Procedure used to identify NVRAM problems and and information concerning damaged or missing NVRAM BRU Solution bizhub C250 C252 C300 C350 C351 C450 NVRAM trouble codes C D
198. tting device on the laptop tablet PDA or desktop PC anda Printer Module URL http techweb konicabt com tpm media AnyCom_Printer_adapt pdf receiver is installed on the parallel port of the print device Using Copyright 2009 Konica Minolta Business Solutions U S A Inc June 2009 92 7272 standard printer drivers print jobs may be sent directly to the printer from these devices Bluetooth is the ideal solution for mobile professionals or the business traveler allowing them to print to virtually any printer with a parallel port Bluetooth can also be a huge convenience for print for pay customers when time is of the essence Vendors providing print for pay services can equip a printer with the printer module and either loan the USB or PC Card adapter to the customer or allow them to purchase the adapters This eliminates the inconvenience of having to save to floppy disk or CD R the potential for viruses and associated cost when using rental PCs and the need to wait in line during peak periods to use these services It also eliminates formatting problems that can be encountered when using different versions of word processing and spreadsheet programs Notes 1 Bluetooth print devices use a standard Centronics interface Certain external print controllers utilize a DB25 interface A DB25 to Centronics adapter is required for Bluetooth printing on these devices and must be purchased from a third party supplier 2 To view the above P
199. ust be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http www adobe com products acrobat readstep2 html URL http Awww adobe com products acrobat readstep2 html 3 Once HyperTerminal is started power ON the printer 4 Once the memory test screen starts press k and then a 5 The system should start to boot to DOS Press Enter when asked for Date and Time 6 At the DOS prompt type d Recovery The controller will initiate a batch file that reloads system code This process will take approximately 3 4 minutes 7 Once writing is complete a message Recovery Done will display in the Terminal Session Power OFF the machine and remove the serial cable The system can now be initialized 8 If the system image is older than current system code updated system code can now be installed once the printer has initialized completely Note The latest version firmware or system software is available via the Konica Minolta Download Selector Access the Selector from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more Solution ID TAUS0625953EN Solution Usage 2 Description Copier Printer Product Specifications and System Configurator 7272 Solution 7272 Copier Printer Product Specifications and System Configurator Note To view the above PDF Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http www
200. value inputs at DIPSW 9 bits 4 5 6 and 7 should be entered to select the copy quantity limit desired by the customer 9 4to0 9 5to0 9 6to0 9 7 to 0 No limit 9 4to1 9 5to0 9 6to0 9 7 to0 Copy limit 1 9 4toO0 9 5to1 9 6to0 9 7to0 Copy limit 3 9 4to1 9 5to1 9 6to0 9 7 to0 Copy limit 5 9 4to0 9 5to0 9 6to1 9 7 to 0 Copy limit 9 9 4to1 9 5to0 9 6to1 9 7 to 0 Copy limit 10 9 4toO0 9 5to1 9 6to1 9 7 to 0 Copy limit 20 9 4to1 9 5to1 9 6to1 9 7 to0 Copy limit 30 9 4to0 9 5to0 9 6to0 9 7 to 1 Copy limit 50 9 4to1 9 5to0 9 6to0 9 7 to 1 Copy limit 99 9 4toO0 9 5to1 9 6to0 9 7 to 1 Copy limit 250 6 Touch the ON OFF key to input the desired setting of 0 OFF or 1 ON for bit location 4 7 Scroll to bit 5 8 Repeat the procedure in steps 6 and 7 for dipswitches 9 5 9 6 9 7 9 Touch RETURN on the touchscreen 10 Touch MODE CHANGE on the touchscreen 11 Touch EXIT on the touchscreen to return to the normal mode Solution ID TAUS0651562EN Solution Usage 1 Description Microsoft certified printer drivers PCL PostScript PostScript P and PostScript V Solution The Konica Minolta Microsoft certified printer driverscan bedownloaded fromthe Konica Minolta Download Selector Access the Selector from theKMBS public site http www kmbs konicaminolta us Support amp amp Drivers tab or from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more
201. w the PDF Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http www adobe com products acrobat readstep2 html URL http www adobe com products acrobat readstep2 html Trademark ownership information Solution ID TAUS0649631EN Solution Usage 0 Description PROBLEM SC 77 54 is displayed when trying to output punched sets with the FN 113 or FN 122 finisher The code appears only when attempting punch Solution PROBABLE CAUSES 1 The punch motor pulse sensor PC15 has failed 2 The Finisher Control Board PWB A has failed 3 The punch motor M11 has failed SOLUTION To troubleshoot the SC 77 54 code verify that the M11 punch motor is turning To do this initiate a punch operation and watch the motor If the motor turns and then gives a code replace PC15 punch motor pulse sensor If the M11 punch motor is not turning replace the PWB A Finisher Control Board If issue persists the M11 punch motor should be replaced Note Part Numbers PC14 4640 0902 01 M11 4643 0751 01 PWB A 4698 0101 01 PWB the same for FN 113 and FN 122 Change EPROM from original board since ROM is different Solution ID TAUS0650011EN Solution Usage 0 Description Blank display with timer LED flashing Solution CAUSE A new image processing board has been installed Note New image processing boards are not normally pre flashed with firmware SOLUTION To flash th
202. which is located near CN2 of the finisher CB A reading of 24V DC should be measured on each side of ICP4 Copyright 2009 Konica Minolta Business Solutions U S A Inc June 2009 48 7272 To check the operation of the tray up down motor perform the following 1 Access the 25 mode output code 075 P 06 P 2 Press the START key The main tray should drive to the lower position 3 If the main tray fails to lower replace the finisher CB p n 14JS 9010 Also as an added precaution it is advisable to replace the tray up down motor p n 56AA80011 since the motor may be the cause for the board failure Solution ID TAUS0642528EN Solution Usage 3 Description FRONT DOOR OPEN message Solution CAUSE Open ICP on the ADU driver board SOLUTION Locate 24V DC load and replace the ADU DB p n 56QA 9040 and DCPS1 p n 56AA84510 Solution ID TAUS0642692EN Solution Usage 3 Description Does the 7272 support PC SMB scanning Solution The 7272 does not support PC SMB scanning Solution ID TAUS0701578EN Solution Usage 3 Description Please wait message Solution CAUSE Scanner Drive Board failure SOLUTION Replace the Scanner Drive Board p n 56AA 9091 Solution ID TAUS0702659EN Solution Usage 3 Description In the event that an issue arises that requires immediate action by the technician certain NVRAMs may be exchanged swapped between units due to their compatibility with other models Solution The foll
203. ystem configuration page perform the following 1 Press the MODE key to select PRINTER 2 Press Test Print Menu on the LCD 3 Press Config Data and press OK 4 The system configuration page will be printed Solution ID TAUS0626052EN Solution Usage 0 Description Does the 7272 have the ability count and list all scans from the RADF and the platen glass Copyright 2009 Konica Minolta Business Solutions U S A Inc June 2009 71 7272 Solution The 7272 has the ability to count and list all scans from the RADF and the platen glass A printed count is also available Perform the following procedure to determine and print the scan count 1 Press the P button on the keypad All counters will be displayed 2 To print a copy of all the counters press Counter List Output on the touchscreen 3 Press EXIT on the touchscreen to return to the normal screen display Solution ID TAUSO626066EN Solution Usage 0 Description How to enable J code jam display Solution To enable J code jam display perform the following 1 Access the 25 mode hold down the 2 and 5 keys at power up or turn the main switch ON and then wait for the Ready to Copy message 2 Hold the P button down until the message Enter 4 digit Password To Change is displayed Note The button must be held down for about 5 seconds before the message is displayed Enter the password 9272 and press the Start Print button 4 Select 1 Software SW setting

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