GXE502x Quick Installation Guide
Contents
1. Figure 1 1 Note All GUI screenshots are examples do not copy these configurations into your GXE Phone Extensions Express Setup TrunkiPhone Lines General System Configuration Conference Bridge EER 4 Hunt Ring Group Digit Prefix fE Auto Attendant er 010 Call Queues Next System Configuration Advanced Options Reset amp Reboot Status Reports Grandstream Networks Inc 1297 Beacon St oe Fir Brookline MA 02446 USA Tel 617 566 9300 FAX 617 249 1987 www grandstream com Last updated on April 1 2008 3 ssy Innovation IP Voice amp Video extension digit prefix matches the values set in the previous Express Setup page 3 Click on the button labeled Start Auto Provisioning See Figure 2 2 Once the Automatic Extensions Provisioning screen loads See Figure 2 3 the GXE will begin finding devices by waiting for them to communicate via DHCP At this point please start connecting all SIP devices phones into the switch hub The page will keep refreshing as the GXE looks for new devices In addition your SIP devices phones need to have DHCP enabled as well as have DHCP Option 66 allowed to be auto provisioned these are factory default settings on Grandstream products as well as many others To ensure proper auto provisioning of Grandstream IP phones connect the IP phones to the switch hub after Step 3 as the GXE will only auto provision phones found during this2. 3 1 1 Artikel 3 1 a Health and safety requirements pursuant to 3 1 1 Article 3 1 a angewendete harmonisierte Normen Einhaltung der grundlegenden Anforderungen auf Grandstream Networks Inc 1297 Beacon St 2 Flr Brookline MA 02446 USA Tel 617 566 9300 FAX 617 249 1987 www grandstream com Last updated on April 1 2008 11 ndstream Innovation IP Voice amp Video Harmonised standards applied andere Art und Weise hierzu verwendete Standards Spezifikationen Other means of proving conformity with the essential requirements standards specifications used Schutzanforderungen in Bezug auf die elektromagn Vertr glichkeit 3 1 2 Artikel 3 1 b Protection requirements concerning electromagnetic compatibility 3 1 2 Article 3 1 b angewendete harmonisierte Normen Einhaltung der grundlegenden Harmonised standards applied Anforderungen auf andere Art und Weise hierzu verwendete EN 55022 1998 A1 2001 A2 2003 Class B Standards Spezifikationen EN 55024 1998 A1 2001 A2 2003 Other means of proving conformity with the EN 61000 3 2 2000 A2 2005 essential requirements EN 61000 3 3 1995 A1 2001 A2 2005 standards specifications used Ma nahmen zur effizienten Nutzung des Funkfrequenzspektrums Measures for the efficient use of the radio frequency spectrum Non applicable Luftschnittstelle bei 3 Funkanlagen gem 2 Artikel 3 2 Air interface of the radio s
3. Enter the following commands in the prompt window ipconfig release followed by ipconfig renew Press the enter button on your keyboard to run each command Open up a web browser of your choice Microsoft Internet Explorer 7 recommended Type the default GXE LAN port IP address in the URL field 192 168 10 1 and press the Enter key and the GXE web configuration login screen will load immediately See Figure 1 1 The default login name and password are both admin After logging in the GXE web configuration interface web GUI will appear TWO Set up Wizard Express Setup The set up wizard is pre configured with basic call settings that enable you to quickly configure your GXE Use this wizard to begin making calls immediately and to understand the basic configuration set up Note The Express Setup Feature can only be run when the GXE is at the factory default settings 1 Click on the yellow Express Setup link at the left of the menu bar to load the Express Setup screen See an example in Figure 2 1 This page lets you define the length of your extensions as well as the extension prefix and the identifier for your office IP PBX Click Next to bring up the Automatic Extensions Provisioning page See Figure 2 2 on the next page This page shows a list of the default extension numbers for various key GXE extensions Please ensure that the extension length and G Login ID English Password
4. Figure 6 1 Line Call Control e g 1 4 7 Dial Prefix Inbound Call Answer Auto Attendant e 9 1 4 7 Dial Prefix Inbound Call Answer Auto Attendant a a 4 z A e g 1 4 7 Dial Prefix Inbound Call Answer Auto Attendant None Delete More Submit Cancel Figure 6 2 Grandstream Networks Inc 1297 Beacon St au Fir Brookline MA 02446 USA Tel 617 566 9300 FAX 617 249 1987 www grandstream com Last updated on April 1 2008 8 SEVEN 1 EIGHT Innovation IP Voice amp Video Configuring SIP Trunks if available Click on TRUNK Phone Lines on the left menu bar and then click on SIP AGa SIP Trunk Trunk to load the SIP Trunk configuration page Figure 7 1 Your SIP service provider will provide you with SIP account and registration information which you may enter in the respective fields of this page Set the Trunk Active setting to Enable to enable this trunk on your GXE You may also specify an arbitrary name for this trunk in the Trunk Name field as well as one for the SIP account in the Account Name field To set a limit on the number of calls allowed through this trunk please set the Max Concurrent Calls Allowed field to the limit allowed by your service provider or a lower number if you wish Set the dial digit prefix which users will prefix outbound numbers with to specify this
5. 6 Innovation IP Voice amp Video FIVE Configuring the System Settings System Setting 1 Click on System Configuration in the menu bar on the left Administrator Setting 2 Click on System Settings in the expanded menu to load the system settings page See Figure 5 1 This page lets you configure the login and contact information of the system administrator email options time zones call record servers and storage quotas 3 For better security please change the web configuration password by entering your own password in the Login Password field Keep this password safe and do not lose it 4 To enable the voicemail to email feature please create a new email address or BESSERES use an existing one 5 Enterthe email account SMTP Server Login Name Login Password and Email Address settings in the corresponding fields you may obtain this information from your email provider GMT 5 00 US Eastern Time New York 6 Click on the Submit button to save your changes Submit Figure 5 1 Grandstream Networks Inc 1297 Beacon St 2 Fir Brookline MA 02446 USA Tel 617 566 9300 FAX 617 249 1987 www grandstream com Last updated on April 1 2008 7 For exampe MTZ 6MOT 5 M4 1 0 M11 1 0 Innovation IP Voice amp Video SIX Configuring PSTN Lines if available 1 Click on TRUNK Phone Lines on the left menu bar to load the Internal PSTN Trunk Line configuration page S
6. April 1 2008 4 me en ee Innovation IP Voice amp Video extensions Extensions Directory GREEN local extension BLUE remote extension Logout i i Extension Name Departmen Device Type IP Address Status Privilege Action 6 To make a call pick up the receiver and dial the extension and press the send 5 zu a ci bu tton or E 800 Operator Off ine Super Modify Delete E a Grandstream GXP2000 1 1 4 18 192 168 2 100 Online Regular Modify Delete Delete Add One Extension Batch Add Figure 2 4 THREE Manually Adding Extensions Add Extension 1 Ifyou need to add more extensions manually you can click on Add One Extension or Batch Add to add multiple extensions at a time Choosing Add One Extension will load the Add Extension page See Figure 3 1 enter a 0000 or rteronce coment it ot adissias 800 al User Name Extension and SIP Password You may set any of the other Regier gi optional settings as you wish then click the Submit button when done Te R 2 Next you will need to log into the web interface of the phone to be added by i tiz typing the IP address of the phone in your web browser 3 Type in admin for the password on the phone s login screen example given for z ru Grandstream phones i i None z 4 When you are logged in the advanced settings page will load automatically a a Click on the Account 1 page of your phone to load the account confi
7. Yes Otherwise use No 7 Reboot the GXE so the configuration changes can take effect Grandstream Networks Inc Corporate Headquarters www grandstream com 1297 Beacon Street 2 Floor info grandstream com Brookline MA USA 02446 Tel 1 617 566 9300 Fax 1 617 247 1987 About Grandstream Networks Grandstream Networks Inc is an award winning designer and manufacturer of next generation IP voice amp video products for broadband networks Grandstream s products deliver superb sound and picture quality rich telephony features full compliance with industry standards and broad interoperability with most service providers and oie party SIP based VoIP products Grandstream is consistently recognized in the VoIP industry for their innovation affordability and superior value in their products Grandstream Networks is a private company headquartered in Brookline MA with offices in Los Angeles Dallas and China For more information please visit www grandstream com Declaration of Conformity for GXE 502x Grandstream Networks Inc 1297 Beacon St au Fir Brookline MA 02446 USA Tel 617 566 9300 FAX 617 249 1987 www grandstream com Last updated on April 1 2008 10 ndstream Innovation IP Voice amp Video Konformit tserkl rung gem dem Gesetz ber Funkanlagen und Telekommunikationsendeinrichtungen FTEG und der Richtlinie 1999 5 EG R amp TTE Declaration of Conformity in acco
8. Innovation IP Voice amp Video ndstream Innovative IP Voice amp Video GXE502x Quick Installation Guide Part Number 418 02009 10 Document Version Number 1 0 Grandstream Networks Inc 1297 Beacon St oe Fir Brookline MA 02446 USA Tel 617 566 9300 FAX 617 249 1987 www grandstream com Last updated on April 1 2008 1 Innovation IP Voice amp Video Grandstream GXE502x IPPBX Quick Start Guide This Quick Start Guide will quickly take you through the necessary steps to set up your Grandstream GXE502x For advanced configuration instructions please consult the GXE user manual after completing the steps in this guide Check your GXE502x packaging e GXE502x unit e Ethernet cable e 12V DC power adapter System Set up Prerequisites Switch Hub network device used to share network connections e Compatible PC to access web GUI PSTN Line traditional analog POTS line e Ready access to power and UPS or surge protector DHCP dynamic host configuration protocol automatically assigns IP addresses Extension Length number of characters in an extension For example ext 800 has an extension length of 3 e DHCP must be configured with DHCP Option 66 enabled for Grandstream phones to be auto provisioned Grandstream default configuration Non Grandstream IP phones will need to be configured manually Connecting the GXE502x 1 Connect one end of an RJ 45 Ethernet cable into the LAN port of th
9. e GXE 2 Connect the other end of the Ethernet cable into the uplink port of an Ethernet switch hub The GXE will be the router for this network and will serve as a DHCP server as well However do not connect phones and other SIP devices to the switch hub at this WAN fort connect to 12V DC en Gene E the internet here Power Jack A point they will need to be connected later to be auto provisioned ee Mener Audio FXS Ports connect LAN Port connect analog lines here 3 Connect the 12V DC power adapter into the 12V DC power jack on the back of RJ45 cable here na the GXE Insert the main plug of the power adapter into a surge protected power outlet 4 Letthe GXE boot up for the first time You will know it is finished with the boot process when the READY LED is solid green Grandstream Networks Inc 1297 Beacon St au Fir Brookline MA 02446 USA Tel 617 566 9300 FAX 617 249 1987 www grandstream com Last updated on April 1 2008 2 Innovation IP Voice amp Video 5 Connect PSTN lines from the wall jack to the FXO ports and analog lines phone and fax to the FXS ports IP phones will be connected in a later step GXE Configuration Steps ONE 1 2 Access the web GUI web configuration pages Connect a Windows PC to the same switch hub that is connected to the GXE Click on the start menu and go to the Run option and type cmd to launch the Windows command prompt window
10. ee Figure 6 1 All sections on this page except for the Line Call Control section are used to match the settings of the GXE to the local PSTN line parameters The default settings should work in most cases you may check with your PSTN service provider if your line parameters differ so that these settings may be adjusted accordingly Scroll down to the bottom of the page to view the Line Call Control Settings Figure 6 2 To direct all incoming PSTN calls on all lines to an operator for example first enter 1 8 in the Line field In the Inbound Call Answer drop down box choose Direct Extension In the drop down box to the right choose the extension number of the operator Set the Dial Prefix field to the prefix used to for outgoing PSTN calls for example 9 is commonly used Note This section is very important as it configures how all incoming calls are handled on the FXO lines For example you could have all incoming calls go to the auto attendant for one line and add a dial pre fix for another Allow Other IPPBX Use None ea Sew FXO Termination C No ves 200 1700 10000 default 200 No C ves No yes USA v Call Progress Tones Syntax fl val vol f2 val vol c onf offl on2 off2 on3 off3 n 480 2412 620 24c 500500 Line Dialing Settings Example cht 8 35 Example ch1 8 11 Example ch1 8 35 ch1 8 N Example ch1 8 Y h80 e Oea Caller ID Standard Bellcore
11. etween using DHCP or ia OIE using a Static IP address You may choose to simply use the default setting 100 values or customize them if necessary 199 120 in uns of purs deiau is 120 hours or 5 days 2 The default LAN Base IP is 192 168 10 1 255 255 255 0 If you wish to use a different internal IP addressing scheme please change it before running the WAN Setting express setup as the GXE will auto provision the LAN Base IP into the phones A for them to communicate with the GXE Reboot the GXE before proceeding to sia the next step to make the LAN Base IP setting change take effect Warning Do NOT change the LAN Base IP after auto provisioning phones after a TE a the express setup this will break the connection between your configured 192 es o lhe phones and the GXE 25 25 Is 192 168 10 i 2 MAT Router Bridge No Ves Enable Disable Jdomammhk WAN Poet LAN PP LAN Poet 0 Protocol UDP Only WAN Poet O LAN LAN Port Proiscol UDP Only ir WAN Port LAN IP LAN Port Protocol UDP Only WAN Poet 0 LAH F LAN Port 0 Protocol UDP Only WAN Peet LAN P LAN Port 0 Protocol UDP Onily ir WAN Port U LAHF LAN Port 0 Protocol UDF Only i WAN Bart D LANP LAN Pert 0 Protocal UDP Only 7 WAN Port LAN IP LAN Port 0 Protocol WDF Only Figure 4 1 Grandstream Networks Inc 1297 Beacon St 2 Fir Brookline MA 02446 USA Tel 617 566 9300 FAX 617 249 1987 www grandstream com Last updated on April 1 2008
12. guration a page See Figure 3 2 and enter the 192 168 10 1 as the SIP Server Figure 3 1 6 Enter the corresponding information from the GXE s Add Extension page for SIP User ID The Extension Authenticate ID The Extension and Era an DV Cota Authenticate passwo rd SI P Passwo rd STATUS BASIC SETTINGS ADVANCED SETTINGS ACCOUNT 2ACCOUNT 3 ACCOUNT 4ACCOUNT SACCOUNT 6 7 Scroll to the bottom of the account configuration page and click the update Account Active No Yes button After the next page loads click on the reboot button Anoat Mame ie el ur l l SIP Server e g sip mycompany com or IP address 7 Congratulations you have manually added an extension to your GXE Outbound Proxy e g proxyamyprovider com or IP address SIP User ID the user part of an SIP address Authenticate ID can be same or different from SIP UserID Authenticate Password not displayed for security protection Figure 3 2 Grandstream Networks Inc 1297 Beacon St 2 Fir Brookline MA 02446 USA Tel 617 566 9300 FAX 617 249 1987 www grandstream com Last updated on April 1 2008 5 nn Innovation IP Voice amp Video FOUR Configuring the Network Settings Networking Setting 1 Click on System Configuration in the left hand column This will automatically sini 7 load the Network Settings configuration page See Figure 4 1 On this page you a can configure the LAN and WAN settings such toggling b
13. rdance with the Radio and Telecommunications Terminal Equipment Act FTEG and Directive 1999 5 EC R amp TTE Directive Hersteller Verantwortliche Person The manufacturer responsible person Manufacturer Grandstream Networks Inc Suite 201 205 Bldg 1 LangFeng Bldg Industrial Zone 2 KeFa Road NanShan High Tech Industrial Park ShenZhen China Responsible Laboratory Bay Area Compliance Lab Corp ShenZhen Suite C 41 D Electronics Science amp Technology Building No 2070 Shennanzhong Rd ShenZhen Guandong 518031 P R China Tel 755 83296449 Fax 755 83273756 erkl rt dass das Produkt declares that the product Series IP PBX Model GXE 502x Attestation Number RSZ07033003 1 RSZ07033003 2 Date of Issue April 13 2007 Type ggf Anlagenkonfiguration mit Angabe der Module Type if applicable configuration including the modules X Telekommunikations Tk endeinrichtung Funkanlage Telecommunications terminal equipment Radio equipment Telecommunication via Voice over IP VoIP Verwendungszweck Ger teklasse Intended purpose Equipment class bei bestimmungsgem er Verwendung den grundlegenden Anforderungen des 3 und den brigen einschl gigen Bestimmungen des FTEG Artikel 3 der R amp TTE entspricht complies with the essential requirements of 3 and the other relevant provisions of the FTEG Article 3 of the R amp TTE Directive when used for its intended purpose Gesundheit und Sicherheit gem
14. stage 4 As the SIP devices phones are auto provisioned the Number of extensions provisioned counter will increment to inform you of the auto provisioning progress Press the Stop Auto Provisioning and Done button when all devices are configured See Figure 2 3 The Extensions Directory page will load automatically See Figure 2 4 This will show you the default operator extension and all devices found during the Auto Provisioning step 5 You are now ready to make phone calls locally Try to make calls between your Figure 2 1 Express Setup Automatic Extensions Provisioning haw for port 1 1991 for port 2 1992 1993 1994 for conference 1 1995 for conference 2 1000 1999 1000 Start Auto Provisioning Figure 2 2 Express Setup Logout The auto provisioning process has now started and will continuously run until the Stop Auto Provisioning And Done button is pressed Please connect the LAN port of the IP phones to the LAN port of the IPPBX power them up and they will be provisioned within about 1 minute Please only press the Stop Auto Provisioning And Done button after you finish with all the IP phones that are to be auto provisioned Auto Provisioning of Extensions 800 899 1 Stop Auto Provisioning And Done Figure 2 3 Grandstream Networks Inc 1297 Beacon St 2 Flr Brookline MA 02446 USA Tel 617 566 9300 FAX 617 249 1987 www grandstream com Last updated on
15. trunk to be used Lastly use the Inbound Call Answer setting to specify the inbound call destination such as auto attendant Configuring a Peer System if available If you have more than one GXE502x you can configure the units to be peers To do this click on Advanced Options in the menu bar to load the Peer Systems page Click the Add button to load the Add Peer System Page Figure 8 1 This page lets you enter configuration data for the remote GXE you are adding as a peer system In the Peer URL field enter the IP address or domain name of the peer GXE Assign a number to the Trunk Number parameter to set the of concurrent calls possible on the peer system Set the extension prefix of the remote PBX extensions in the Prefix field The Enable Disable Yes No 600 seconds Auto Attendant None Figure 7 1 up to 10 digits Yes No j l Automatic Session timer E 150 in seconds defaut 130 seconds 30 in seconds default and minimum 0 seconds Grandstream Networks Inc 1297 Beacon St au Fir Brookline MA 02446 USA Tel 617 566 9300 FAX 617 249 1987 www grandstream com Last updated on April 1 2008 9 Innovation IP Voice amp Video GXE will route calls starting with this prefix to the peer system Assign a number to this peer system in the IPPBX Number field mane Sn If the peer system is another GXE set the Heart Beat setting to
16. ystems pursuant to 3 2 Article 3 2 angewendete harmonisierte Normen Einhaltung der grundlegenden Anforderungen auf Harmonised standards applied andere Art und Weise hierzu verwendete Standards Schnittstellenbeschreibungen Non applicable Other means of proving conformity with the essential requirements standards interface specifications used Anschrift Address TK Nr Phone fax e mail Grandstream Networks Inc Tel 1 617 566 9300 x 804 1297 Beacon St 2 Flr Fax 1 617 249 1987 Brookline MA 02446 USA info grandstream com Ort Datum Name und Unterschrift Place amp date of issue Name and signature a a z Coo a 5 f ty a ef Ge rer jan nee Brookline MA USA February 25 2008 Bruce G MacAloney Vice President Grandstream Networks Inc 1297 Beacon St 2 Fir Brookline MA 02446 USA Tel 617 566 9300 FAX 617 249 1987 www grandstream com Last updated on April 1 2008 12
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