RHUB User Manual - Rhub Web Conferencing and Remote Support
Contents
1. General settings 4 32 Auto Uninstall TurboMeeting from Attendee Computers As the meeting host you can tell the system to automatically uninstall the TurboMeeting client on the attendee computers at the end of a meeting session Click the menu item Tools then Preferences and check Remove TurboMeeting from attendee computers at the end of sessions and click Save 4 33 Show Presenter s Desktop When Meeting Starts As the meeting host you can start every meeting in a Paused state by clicking the menu item Tools then Preferences and un check Show my desktop when a meeting starts and clicking Save 4 34 Enable TurboMeeting Outlook toolbar Users can add a TurboMeeting toolbar to Microsoft Outlook Click the menu item Tools then Preferences check Integrate with Outlook and click Save The Outlook toolbar looks like this 36 Del TurboMeeting he Host Meeting Join Meeting scheduled Meetings schedule Meeting Remove this menu About TurboMeeting Outlook toolbar 4 35 Remote Printing Windows only Remote printing is the ability to print directly from the host s Windows computer to a printer of the attendee s choice on the attendee s network This is useful if the host is printing from an application that is not installed on the attendee s computer To enable printing to an attendee s printer click the menu item Tools then Preferences check Install Remote Printer and click2. Invitations have not been sent for this meeting J To AllTheigGoodChildren com Send Subject Join my Turbaleeting session Santa Claus is coming to town Location TurboMeeting Start time Thu 13 25 2014 2 00 AM All day event End time Thu 12 25 2014 y 202 am 1 Please join my TurboMeeting session tp demo rhubcom comy join id 210011902 amp password Meeting ID 1001 1902 Meeting Password No password needed 2 Use your microphone and speakers VoIP a headset is recommended Or call in using your telephone Dial 1 408 385 2536 USA 1 408 351 1612 USA alternative Access Code 8565 691 Optional Numbers 43 7201 15330 Austria 61 2 8015 5628 Australia 32 28 08 64 70 Belgium 1 647 557 8678 Canada 45 89 88 26 14 Denmark 358 9 4245 0726 Finland 33 1 82 88 57 42 France 49 3056 796661 Germany 353 16 971965 Ireland 39 06 94804590 Italy 31 230 808 4769 Netherlands 47 81 50 30 17 Norway 34 911 239 391 Spain 46 8 446 805 90 Sweden 41 31 528 07 19 Switzerland 44 844 4 73 11 13 UK Outlook message with calendar information is automatically generated for a scheduled meeting 30 4 25 Multiple Monitors for Presenter If a meeting presenter has multiple monitors the presenter can choose to display a specific monitor or the entire desktop which is composed of more than one monitor J dm mm Primary Monitor Monitor 2 Desktop
3. ccccccccsssesseecceeeeeseeeeeeeeeeeeseeeeeeeeeeeesssaaaseess 51 Unattended Support Windows only 1 11 lcleeeeee ecce eeeeeee nennen nnne n annuens 52 Sch duling Meetings ioci eei Arlt a a a aal eua eee 57 10 1 Scheduling a Meellfig uii oco soe ed vec avevo Peter ot elec rav deest inte eoe lave eroe verias 57 10 2 Editing a Scheduled Meeting cccccccccccssseseseeeeeeeeeeeeeseseeeeseeaeseseeeeeeesssaaaaeeeeeees 58 10 3 Starting a Scheduled MEeting cccccceccessssseeeceeeeeeeeeeeeeeeeesaeeeseeeeeeeeessseaseeeeeees 58 10 4 Deleting a Scheduled Meeting cccccccccssseseeecceeeeeeeeeseeeeeeeeeeeeesseeeeeeeessaaaseeeeeees 58 10 5 Transfer a Scheduled Meeting to a New HOSt ccccccccsssecceeeeeeseeeeeeeeeeeeeesseaeeees 59 Managing ilti olim 60 SUD DON COMA cl ERES T ET TETTE 61 Preface TurboMeeting is a multi function web collaboration system The client server architecture requires Internet connectivity for its operation TurboMeeting has four distinct functions based on these meeting types 1 Interactive Meetings This refers to conventional web conferencing including sales presentations product demos and interactive collaboration that require VoIP 2 HD Video Conference This refers to a meeting consisting only of participant webcams and audio however the host can switch to Interactive screen sharing mode 3 Remote Support This function simplifies the
4. Tools Help Sign Qut Host Join Schedule C Meeting ID 1470 0003 Meeting Password Your Mame Stacey Meeting Server Address dema rhubcam cam Join Meeting Supportee joins the Remote Support meeting 53 The supportee should accept the default answer Control and view your computer Control and view your computer Supportee allows supporter to Control and view your computer If the supportee is not a Windows Administrator the Run as Admin option appears Click the Run as Admin icon and specify a Windows Administrator s Name and Password for the supportee s computer RC ee eer el abe A rss be QSOS abel 3 n J Ur iier te Fei ES ERN ESAE TRIER MT Please input the login name and password of the administrator to enable Remote Support Remote Access meeting Domain RHUBCOM Admin Name Administrator Admin Password Meeting ID 1529 6571 For Windows non Admin users specify an admin name and password If you are specifying a local admin account it may be best to specify a period for the Domain field 54 On the supporter s computer choose Tools Change to unattended support session ferences Get remote computer system information Start En blank remote screen Change to unattended support session Pall 4 Stop new attendees From joining 1 Report Exil Use Telephone Edi Audio P Use Mic
5. RH U B TurboMeeting User Manual Version 6 0 RHUB Communications Inc 4340 Stevens Creek Blvd Suite 282 San Jose CA 95129 support rhubcom com http www rhubcom com Contents PrelaC tem 4 Jganiza loas S E OES 4 TONINO V ae a a a E E 4 CONSTANTS orones iera e a aa a aa raaa 5 TurboMeeting Control Panel and Key Functions for Presenter sseeeuusss 5 Ws Set ng UD TurboMeellng cio eet o toe a Ih eee one ier ve eres teu 6 1 1 TurboMeeting Automatically Upgrades After the Server Is Upgraded 8 Hosting an Interactive Meellrig einen sie ee i Poe a ce Edi o cesses cesse peieEEDeE ele tere PUEDE nnmnnn 9 JOUNING a MO illi e 12 Commoh Fealtul 6S 15 2 ocicrtoo aao cuu ated Qa cc ova cu eet ca Que aceto due Rao Cuv Cada Du ev exu Bursa 14 4 1 Audio Conferencing Using Telephone and Computer Audio 14 4 2 Paid Audio Conferencing Option ccccecccsessssecceeeeeeaeeseeeeeeecueeeeeeeeesessaaeeeeeeeees 17 4 3 Pausing Stopping and Starting Screen Sharing eeeesssessss 18 4 4 Changing Application Sharing Windows only eeeeeeeeeeeeeeeeeee 20 45 Ghanging Presenlel x one a te oo rm eevee cetur due anh eee debate osos per urb bes 20 AG Changing Controle sos aito as dni erp tae cie dete euntes m coat drea cu bui eure 21 MCI mem 21 4o S de e
6. Untitled Notepad Google Mozilla Firefox Multiple Monitor selection in TurboMeeting Below is the view that attendees would see for a presenter that has multiple monitors when the entire Desktop is displayed lr Tabte Jr Dor ET e nde OETEUMETT Multiple Monitor view if entire Desktop shown 4 26 Multiple Monitors for Supporter A person that is providing Remote Support to a computer with multiple monitors is given the option in TurboMeeting to show the entire Desktop or to show individual monitors as shown below Desktop Monitor 1 Monitor 2 Remote supporter can view entire Desktop or individual monitors 4 27 Share Computer Audio with Attendees Windows Vista or newer In Windows Vista and newer Windows operating systems including Windows 7 Windows 8 and Window 10 the presenter in a meeting can start sharing their computer s audio with their attendees by clicking the Tools menu item then choosing Start to share my computer sound 3l with attendees option When this feature is enabled the presenter can play a video that gets Shared with their attendees and stream the video s audio to their attendees For this feature to work at least one of the participants in the meeting needs to choose the Use Mic amp Speakers option 4 28 Polling Windows only The host of a meeting on Windows can create a poll with questions and multiple choice answers for the attendees Poll questions can
7. 4 5 Launch TurboMeeting by clicking the TurboMeeting shortcut from the desktop Click the Host icon and if asked enter the login credentials and Sign In In the next step choose the Remote Access to This Computer meeting type Enter the meeting Password The Password is mandatory Click Continue This control panel displays the Attendees and the Meeting ID 50 8 2 Remotely Accessing my Computer After you start a Remote Access meeting at Location A you can now join the meeting from anywhere Location B to remotely control the computer at Location A e Launch TurboMeeting by clicking the TurboMeeting shortcut from the desktop e Click the Join a Meeting icon e Fill in the Meeting I D Meeting Password Your Name n this type of meeting the Password is mandatory Note that you have to remember the meeting password There is no way to recover the meeting password After joining a Remote Access meeting you can perform the following remote tasks in addition to the remote control and file transfer e Control the task manager of the remote computer e Reboot the remote computer Send Ctl Alt Del j Reboot Option to reboot the remote computer For example if you click Reboot the remote computer is rebooted upon confirmation Are you sure you want to reboot the remote computer Cancel Confirmation for rebooting a remote computer Note that even if you exit the TurboMeeting application from your computer
8. This screen displays the Attendees the Meeting Server Address and the Meeting ID 6 2 Inviting the Attendees Consider a situation where you are facing a problem with your system and want the technician to access your system and solve the problem In such situations the technician hosts a Remote Support Meeting and invites you to join the meeting Another situation could be where more than one person Is required to investigate and solve the problem Consider for instance a case where you and your team leader have to support a computer facing some issue In such a case your team leader can initiate a Remote Support Meeting and invite you to support the system facing problems By clicking the Invite button the meeting details can be emailed 43 6 3 Providing Multi Tier Support To join a meeting as a joint supporter you need a user account in the TurboMeeting system and you need to follow the steps below 1 Follow the path Start menu or screen Programs or Apps view TurboMeeting gt TurboMeeting Start Meeting or double click the TurboMeeting shortcut from the desktop 2 Enter the login credentials and Sign In 3 In the meeting control panel click the Join meeting icon to join a Remote Support meeting started by someone else 4 There are two different ways in which you can join the meeting Select a role to join this remote support session Iwantmy computer to be supported Continue Options to join Remo
9. TurboMeeting system The Host or an attendee can either be e The presenter showing their computer to all participants e A controller controlling the Presenter s keyboard and mouse Constraints Here are a couple of constraints e There is only one host and one presenter at any moment in a meeting e The host or the current presenter can assign any interactive participant to be the presenter TurboMeeting Control Panel and Key Functions for Presenter Start stop or pause showing desktop monitor apps Grant keyboard amp mouse to an attendee Grant presentation rights to an attendee fr Lr we Record presenter screen amp webcams Select desktop monitor application to show Il t m Showing my Give Change Record Desktop v Control X Presenter Mute me phone or mic of mine M Mute all phones amp mics of all attendees u Ne Mute Me n Mute all um Open complete participant list E av List of phone callers individually mutable John Doe Host Me List of participants viewing screen and webcams V inii Q Ll Participant using microphone Dave e Participant using phone V 2 Allen A Participant using Flash Se Brian g Participant using browser only f Use Telephone 8 Participant has started their webcam Use Mic amp Speakers Customize audio conferencing information Conference Call 1 408 385 2536 U54 Option to use mic or phone Access Code 6443 993 PIN
10. USA Access Code 5738 600 PIN 9322 Audio Speaking Jane Doe j Annotation 9 Start Webcam View chat histor E Telephone tab and Speaking list People who use the Conference Call number have two commands they can enter on their telephone s keypad 2 Raise Hand 6 Mute yourself toggle on and off 16 4 2 Paid Audio Conferencing Option When starting or scheduling a meeting the host can choose to use paid or free audio conferencing services Paid audio conferencing requires a subscription and must be established in advance of any meetings requiring it Paid audio conferencing services offer toll free numbers and dial in numbers in more countries Participants can join a paid audio conferencing session by dialing any of the phone numbers which are currently provided in 27 countries check the current list of countries with phone numbers at http www rhubcom com v4 web_conferencing paid_audio_conferencing html Unlike free services paid services allow the host to start an audio conferencing session anytime without starting the associated online meeting The meeting host chooses to use the paid or the free audio conferencing service via TurboMeeting s Tools Preferences dialog The host clicks the Conference Call tab then selects or unselects Use paid audio conferencing service and clicks Save This setting will affect all future new meetings scheduled or unscheduled This setting does not affe
11. Webinar meeting type allows you as the host to conduct easy and reliable webinars Attendees can join the webinar without downloading the TurboMeeting client and view the presenter s screen using view only mode Meanwhile you can invite a few panelists who must join the webinar interactively Meeting panelists can become presenters and show their computer screens to all the meeting participants which is different from view only attendees Attendees do not have the ability to hear the meeting using their computer s microphone and speakers which means they must call into the provided audio conference number Webinar registration and management pages are provided for you See our Administration Manual for details on these pages 7 1 Starting a Webinar Launch TurboMeeting by clicking the TurboMeeting shortcut from the desktop Click the Host icon Enter your Email Address Password and Meeting Server Address and click Sign In Click the Host icon to host an impromptu meeting In the next step choose the Webinar meeting type CE dee QUU ue pon Optionally enter a Password f you enter a password the invitees also need to enter the same password 7 Click Continue This control panel displays the Attendees and the Meeting ID 47 7 2 Inviting Attendees To invite attendees 8 Click the Invite button 9 Click Email to mail the URL to the invitee or click Copy and paste the URL to the attendees via online messaging tools I
12. amp Speakers Conference Call 1 408 351 1612 USA Access Code 4401675 PIM 9013 a Annotation 9 Start Webcam C Whiteboard Oo File Transfer D IBM SOO view chat history Send Meeting ID 1470 0003 R HUB Supporter changes to unattended support session type message here E n The supporter must enter a Computer Name for the sup portee and a Meeting Password Computer Name Stacey laptop Meeting Password Supporter enters supportee s computer name and a meeting password 29 The supportee must accept that the supporter can provide unattended support d Change to Remote Access 1 Do you allow this computer to be accessed by the supporter all time No Supportee should accept that the supporter can provide unattended support This meeting has now become a Remote Access meeting From now on the supporter will be able double click the meeting ID to access this meeting from their Active meeting list Tools Help Sign Qut O Host Join Schedule Scheduled Active Ds SC Active Meetings Meeting ID X Subject Computer 1470 0003 Stacey laptop Right click a meeting to stop it Supporter will always see this Remote Access meeting in their Active list 56 10 Scheduling Meetings There might be instances when you have planned a meeting earlier and want to inform the invitees in advance In such cases you can schedule the meeting using the Sch
13. attendees from my network with the exception of authorized public IP addresses See the Administrator Manual about how to set these authorized public IP addresses This option is only available if your Administrator has enabled it on your server 7 Selecting Attendee Emails Required forces every attendee in this meeting to specify an email id when joining the meeting in addition to their name 8 Click Continue This screen displays the Attendees the Meeting Server Address and the Meeting ID Tools Help 0 0 e Showing mv Give Change Record Control Presenter sa John Doe e Mej C Use Telephone Use Mic amp Speakers 4 EM se Audio j Annotation 9 Shark Webcam View chat histor E a ID 1493 1447 Meeting screen 10 You can now invite attendees to join the meeting To invite attendees 9 Click the Invite button 10 Click the Email button to email the steps to the invitees or click Copy and paste the details to the attendees via online messaging tools or web based email clients Invite Attendees Invite Call attendee and say 1 Go to the Meeting Server http demo rhubcom com 2 Click Ehe Join Meeting button 3 Enter the Meeting ID 1493 1447 4 Meeting Password No password needed 5 Conference Call 1 408 385 2536 USA 1 408 351 1612 USA alternative Access Code 5736 600 OR invite by Email Invite Panelists Invite attendees 3 Joi
14. be created ahead of time by clicking the Poll link in the user s list of scheduled meetings Or the host can create a poll question during the meeting by clicking the Tools menu item then the Poll option Each poll question can have up to five pre determined answers The poll can limit the attendees to voting for just one response or allow the attendees to vote for multiple responses Hew Poll Question 128 character Max What is Ehe meaning of life Responses up to 64 characters per response 1 Try and be nice to people 2 void eating Fat 3 Read a good book every now and then 4 Get some walking in 5 Live together in peace harmony wi people of all creeds nations Response Tvpe One response only Multiple responses Interface for creating a new Poll After the poll question is created the host can begin polling the TurboMeeting attendees for responses Windows Mac and Flash browser attendees can take part in polls The attendees will see a window similar to this 32 What is Ehe meaning of life Please select ane or mare choices Try and be nice to people Avoid eating Fat Read a good book every now and then Live together in peace harmony wi people of all creeds nation Attendees voting window The poll stays open until the host decides to close polling Once the poll is closed the results are tabulated for each answer The poll is blind there is no way to determine how
15. each attendee voted The host s Manage Poll window provides a Close Polling link A Start Polling link initially appears where Close Polling appears below Phooey gn LIE n Meeting ID 1529 8447 Question and Response Action What is the meaning of life Edit Delete Try and be nice to people Avoid eating Fak Read 4 good book every now and then Close Polling Get some walking in Live together in peace harmony wi people of all creeds nation The host s Manage Poll Interface After the host closes the polling the host sees a Share link where the Close Polling link used to be When the host clicks the Share link the attendees see a window with the polling results Finally the host can click the Share link to close each attendee s Polling result window 33 What is the meaning of life Try and be nice to people Avoid eating Fat Read a good book every now and then Get some walking in The attendee s Polling result window 4 29 Push URL to Attendees type message here E us iu URL ao SY Send rp linn good col MR Send Q amp A to Al Meeting ID 1493 1447 RHUL amp iu send Send Q amp A to All and Push URL options The presenter can push an URL or web page that opens up in a browser on each attendee s computer or device providing that the attendees have joined interact
16. list and Click Save 4 15 Disable Recording Function As the meeting host you can disable recording functions so that none of the attendees can record the meeting session Click the menu item Tools then Preferences Under Recording uncheck Attendees can Record and click Save 4 16 Report for Each User s Meetings Each meeting host can get a list of their past meetings by starting a new TurboMeeting session and clicking the menu item Tools then Report 4 17 Image Quality There are three image quality options available in TurboMeeting that let you choose between speed and image precision e Low Quality fastest 2 e High Quality e Truecolor 24 bit slowest To change the color choose the menu item Tools then Preferences Under Desktop Sharing choose the Image Quality option The High Quality color setting is recommended for its combination of speed and image quality 4 18 Stop Additional Attendees from Joining As the meeting presenter you can stop any further attendees from joining the meeting Click the menu item Tools then select Stop new attendees from joining 4 19 Remove Attendees As the meeting host you can remove attendees from the meeting In the Attendees list right click the attendee s name and choose Remove this attendee i Ca John Doe Host Me V Change to Use Mic Give Control Make Presenter xxn OQ Make Panelist O Send ch
17. new headsets before joining a meeting 4 Speaker Speakers Conexant SmartAudio HD Test g Microphone Microphone HD Webcam C615 Automatically adjust microphone settings Test Microphone level by speaking in to the microphone with your normal speaking voice a VolP Computer Audio Setup dialog 14 The Push amp Hold to Talk function is activated when more than five possible talkers appear in a meeting five is the default setting that can be changed by the administrator When the Push amp Hold to Talk button is present the attendee must click and hold the Push amp Hold to Talk icon to be heard o pies eater Push amp Hold to Talk button An attendee can also have the Push amp Hold to Talk icon if the host pushes the right mouse button on the attendee s name in the Attendees list and chooses Change to push to talk for that attendee Then the host can undo this setting by pushing the right mouse button on the attendee s name and choosing Change to free to talk al Mute Change to push to talk Change to Use Phone _ Use Te Give Control Use Mi Make Presenter Make Panelist Send chat message to Request to open camera amp ee Remove this attendee Host s right mouse Mute and Push to talk control over attendees The host can also mute individual attendee s by pushing the right mouse button on an attendee s name in the Attendees list and choosing Mute The h
18. 8372 Audio conferencing information Speaking John Doe 14086874149 Dave List of mic or phone speakers Highlight anywhere on screen t Annotation e Start Webcam Start stop webcam Enlarge the chat window view chat histor View chat history all time Display the current chat history type message here Chat input area abo Sy sed G Send chat to one or all attendees L s send Q amp A or Push URL to attendees Ms Invite Meeting ID 1169 3341 R HUE Meeting ID m 7 in Invite attendees via email phone copy paste TurboMeeting Control Panel for Presenter 1 Setting up TurboMeeting To host any type of meeting you need to download and run the TurboMeeting client 1 Ina web browser go to your meeting server web address O Join Meeting o Host Meeting Quick User Guide t Web Conferencing Server Management Home Page Click the Host Meeting link or icon If the download does not begin click the restart the download link In Firefox click Save File and go to Downloads If Downloads appears double click TurboMeetingStarter Click Run or Open TurboMeeting downloads installs and runs on your computer E E d e t Host Meeting 1 A download should automatically begin in a few seconds If not restart the download 2 Run the download If you have any difficulty in running the download use the compressed download unzip it to your desired directory not the default one defi
19. M ml oS mmm 23 AG RECANO ETSI TET 25 AMO USNO WED CAM snin se coe dis pe sa oti ras n a r Cv dei re eoe Und oat eroe Dato do d 25 411 MISA VWBIIGDOSE GL a miei ue ciel pesa i oti rar eurer oisi Eoo eei rep coded de eoe cond r 26 4 12 USMO ANNOIA erenn ese cordis psu oti rase Uau orae avos e vei dtes sevice e eoe PUn loai sn Pot eic Ped 26 Alos Poan TOODA bate EET T UE 27 4 14 Hide the Adendes EISI usando ouis epi Ei o pei bau eseo te Deis gent duco cuta xmi ssepe ctus 27 4 15 Disable Recording RUNGE OM iesu epi c peius iae Bos auo Mud Saxo aaa a telis 27 4 16 Report for Each User s Meetings sees 27 41i eA EM 27 4 18 Stop Additional Attendees from JOINING cccccccceeceseeeeseeeeeeeeeaeeeseeeeeeesaaaseeseeeees 28 419 Remove Attendees o ooi edi posee SET e patas detis tete ia peer dsis uut aiaa 28 4 20 Request to Start a Participants Webcam ccccccccssseeeeeeeeeeeeaeeseeeeeeeeaaaaseeeeeeess 28 4 21 Make an Attendee a Panelist sese 28 4 22 Change Language for TurboMeeting Ul eeeeesesseeeeneeeeernrneenen 29 4 23 Use Google Mail or Yahoo Mail for invitations eeeeeeseeeeeeeee 30 4 24 Emails and Calendar Events Generated for Invites seeesssssssss 30 4 25 Multiple Monitors for PreSenter cccceecccccseeececseeeceeceeseeecseeeeeseaseeeeseeeeesaeeeeeeneass 31 4 26 Mul
20. Save Then open the file to print and select Print Choose the TurboMeeting Printer and click OK Prnt Printer Mame TurboMeeting Printer Ss I Properties Status Type Turbomeeting Printer Driver Where Print to File Comment Print style Copies Sty Page Setup Number of pages All Define Styles Humber of copies 1 Memo Style Collate copies Prink range pi All rows Only selected rows Cancel Preview Choose TurboMeeting Printer to send output to attendee s printer 4 36 Setting Attendees Default Audio Mode As the meeting host you can set the initial audio mode of your attendees by going to the menu item Tools then Preferences and under General change the value of Default attendee audio mode to Use system default Use computer mic amp speakers or Use Telephone If an attendee changes this setting the attendee will use their newly saved setting in the future 27 4 37 Attendees Optimization for Fastest Speed or Least Bandwidth An attendee can optimize their viewing experience for receiving screen updates by using the fastest speed by using the least amount of bandwidth which can improve the stability of screen updates The attendee can change his setting by going to the menu item Tools then Preferences and under Desktop Sharing change the value for Optimization to Fastest Speed or Least bandwi
21. Send Files to open the File Transfer dialog box e Click Add Files Folders 25 C Manuals C Tools F C Presentation pdf File Transfer dialog Select a particular file or folder from the drop down list The file or all the folders and files in that directory are displayed Folder Selection dialog Select the files folders or both and click OK They are added to the list of files folders to be sent 24 e Inthe File Transfer dialog click the drop down arrow next to the To label and then select the participants to whom the files should be sent By default the files are sent to all other participants e Click Send Files 4 9 Recording During a meeting you can record the actions on the presenter s screen If the Audio Conference settings in your RHUB appliance and your meeting are using the RHUB integrated free audio conferencing service then all audio heard in the meeting including phone participants will be recorded This paragraph explains how audio gets recorded if you are using your own audio conferencing service not the RHUB integrated free audio conferencing service If VoIP audio is used the voices of all TurboMeeting attendees are recorded automatically If VolP is not used the recording captures sounds via the computer s microphone therefore to record the meeting conversation you need to turn on your speaker phone and move it close to the microphone on the computer doing the reco
22. an assign an interactive attendee to be the presenter All attendees including the host will be able to see the new presenter s screen 49 8 Remote Access to This Computer Windows only Using the Remote Access meeting type you can allow your Windows computer to be remotely controlled at any time For example the host computer designated as the remote computer in location A can be controlled by an attendee computer in location B The TurboMeeting client Should be installed in both the computers lt Remote Control emote Control t UE Host remote computer at Location A Attendee at Location B You have to host a remote access meeting in the computer at location A before another computer at location B could access this particular remote computer Some of the features of this meeting type are 8 1 Always on after power recycled The connection to the remote connection is restored even if there is a power outage at the remote location Meeting password encryption cannot be reverse engineered The meeting password is encrypted superbly there is no decryption algorithm available to determine this password Auto reconnection The TurboMeeting client automatically verifies the connectivity every two seconds If the connection is dropped for any reason the client attempts to restore the connection Starting a Meeting for Remote Access Follow the following steps for the computer at Location A L 2 3
23. an start a standalone audio session and the host s employer is obligated to pay for the costs Therefore it 1s important to keep the host s access code secret If the access code is compromised delete the scheduled meeting that the access code is associated with One host access code is associated with only one meeting ID If you as the host want another trusted conference participant to continue hosting the session while you leave the session you can share your host access code with that participant One audio conferencing session can have multiple hosts The session continues as long as there is one phone host or an online meeting host Unlike for paid audio conferencing free audio conferencing only has one access code hosts and attendees must enter the exact same access code 4 3 Pausing Stopping and Starting Screen Sharing 18 When you start a meeting by default your desktop will be shown to meeting attendees The green icon indicates that your screen is being shown Q sabe Tee he Screen Icon indicating active application sharing To pause showing your screen click the Pause button The Pause button becomes a Play button and the word Paused indicates that the meeting has been paused Existing attendees will continue to see a snapshot of your screen at the time you clicked the Pause button Paused Icon indicating that application sharing is paused To start showing your
24. at location B the TurboMeeting client will still work on the remote computer at location A This allows you to access the computer in location A from other places and at different times You can use the zoom option to Fit to screen to fit the screen of the remote computer to the size of your screen In addition the zoom option can show the remote computer s screen as a certain percentage of its original size 51 9 Unattended Support Windows only Unattended Support is a support session that occurs when the supportee a person with a Windows computer that is being supported is not present when their computer is receiving support An Unattended Support session works exactly the same as a Remote Access to This Computer meeting To enable an Unattended Support session or meeting the supporter first starts a Remote Support meeting and clicks continue Tools Help Sign Qut oQ o Host Join Schedule Meeting Type C Interactive Meeting O Webinar Remote Support Remote Access to This Computer Subject Help Stacey Conference Call Attendee Emails Required Available meeting rooms 9 Available participants 987 Supporter starts a Remote Support meeting 52 On the supportee s system the supportee clicks the link in the email the supporter sent or goes to the meeting server s web site clicks Join Meeting enters the generated meeting id password and name to join this Remote Support meeting
25. at message to A NEN Request to open camera Remove this attendee 4 20 Request to Start a Participant s Webcam As the meeting presenter you can right click a participant s name and choose Request to open camera The participant will be provided with a dialog asking them to start one of their webcam s 4 21 Make an Attendee a Panelist A panelist in a meeting can aid the presenter by receiving and responding to chats The host can make an attendee a participant by right mousing on the attendee s name in the Attendees list and choosing Make Panelist Or the host can invite panelists before the meeting starts by selecting the Invite Panelists check box in the Invite Attendees dialog 28 3 Invite Attendees Invite Call attendee and say 1 Go to Ehe Meeting Server http demo rhubcom com n 2 Click the Join Meeting button 3 Enter the Meeting ID 1001 1907 4 Meeting Password No password needed 5 Conference Call 1 408 335 2536 USA 1 408 351 1612 USA alternative Access Code 8565 691 Optional Numbers od Fe a ee m 1 OR invite by M i Panelists 4 22 Change Language for TurboMeeting UI Each TurboMeeting user can change the language of their TurboMeeting user interface Click the menu item Tools then Preferences In General select a language from the drop down list Preferences General General Settings Desktop Sharing Show al
26. ce which allows that participant to distribute the webcams and possibly screen sharing across their monitors 5 1 Starting an HD Video Conference Launch TurboMeeting by clicking the TurboMeeting shortcut from the desktop Enter the login credentials and Sign In Click the Host icon to host an impromptu support meeting In the next step choose the HD Video Conference meeting type ST oe ae d d Enter the Password which is optional If you enter a password the invitees also need to enter the same password 6 Click Continue This screen displays the Attendees the Meeting Server Address and the Meeting ID 5 3 Host Layout Options and Features The host can enter HD Video Conferencing mode by starting an HD Video Conference meeting or by clicking the HD button in the webcam window during an Interactive meeting During HD Video Conference mode up to 30 TurboMeeting attendees can display the video from their webcams by clicking the Start Webcam button Stark Webcam 1454 5137 Ea 4 ls j X er i a War ex 39 Multi Party video conference with up to 30 attendees webcams From the HD Video Conference interface the host controls the layout of the webcams that the attendees see can invite attendees can stop individual webcams and can make someone the spotlight webcam The controls in the upper right hand corner mean the following Ld Switch to sharing your desktop mode instead of HD Vide
27. connection to another computer to control and support it and provides a remote reboot capability for unattended support 4 Webinars This function ensures webinars that are easy fast and reliable to join You can join without any downloads VolP cannot be used in Webinars Phones must be used 5 Remote Access to Computers This function provides access anywhere anytime to remote computers such as your office or home computers even if your computer has power cycled and even if Internet has disconnected and has reconnected later Depending on the product model you buy some of the meeting types may not be available to yOu Organization This manual provides the steps to use the TurboMeeting web collaboration system The User Manual is organized as follows Section 1 Setting up TurboMeeting Section 2 Hosting an Interactive Meeting Section 3 Joining a Meeting Section 4 Common Features Section 5 Remote Support Section 6 Webinars Section 7 Remote Access to This Computer Section 8 Unattended Support Section 9 Scheduling Meetings Section 10 Managing Profile Section 11 Support Contact Terminology The following terms are used throughout this manual In a meeting a participant can be either the Host or an Attendee e The Host is the person who initiates the meeting The Host must have a user account in TurboMeeting system e The Attendee is the person invited by the Host to join a meeting Attendee does not need an account in
28. ct the existing scheduled meetings Use paid audio conferencing service 1s enabled by default General Audio Settings Desktop Sharing Default attendee audio mode Audio Use system default Video Edit Conference Call Information Recording Conference Call Annotation Pen SUME Use the audio conferencing number in system Show international call numbers in invitation pi paid audio conferencing service Use paid audio conferencing service option 17 With paid audio conferencing the system generates a unique access code which allows the host to start a standalone audio conferencing session Click Invite and then Show it to see the host s access code This Show it link is the only place where the host s access code is exposed Email invitations and all other parts of TurboMeeting only show the attendee s access code Invite Attendees es Invite Call attendee and say A 1 Go to the Meeting Server http qa2 rhubcom com 2 Click the Join Meeting button 3 Enter the Meeting ID 1285 0277 4 Meeting Password Na password needed 5 Conference Call 1 855 213 8104 USA Canada toll free 1 408 351 1615 USA alternative Attendee Access Code 5572 459 Host Access Cade Show OR invite by ane Email Copy Invite Panelists The hidden host s access code for a paid audio conference Note that anyone with the host s access code c
29. dth amp best stability 4 38 Attendees Can Zoom Their View of the Presenter s Screen A TurboMeeting attendee can zoom in or out their view of the presenter s screen to set percentages anywhere between 50 and 400 By default the zoom is set to Fit to Screen up to 100 Fit to Screen makes the viewer window as wide or as tall as the monitor will allow the viewer window to be If the attendee chooses either of the Fit to Screen options then the viewer window Is full resizable by dragging one of the windows corners w Fit to Screen Up to 10055 Fit to Screen 10055 3090 60 Fb bU 50 15055 20058 40058 Attendee can zoom in our out of their view 4 39 Attendees Can Ask to Become Controller or Presenter A TurboMeeting attendee can ask the current presenter if they can control the presenter s screen or if they can become the new presenter Both features are available to the attendee by going to the menu item Tools then Preferences Tools Help Preferences Request to control the presenter screen MESE to present my desktop Attendee can ask to become controller or presenter 38 5 HD Video Conference This function allows the participants to take part in a video conference with up to 30 webcams A participant with multiple monitor can enable telepresen
30. edule Meeting option 10 1 Scheduling a Meeting To schedule a meeting 1 Log into TurboMeeting 2 Click the Schedule icon Tools Help Sign Qut o0 O Q Host Join Schedule Meeting Type Interactive Meeting webinar Remote Support Remote Access to This Computer Subject Discuss the new project Conference Call Date Time Recurring Meeting Date 12 25 2014 al Stark o4 00 PM 4 End 05 00PM Attendee Emails Required Submit Scheduling meetings 3 Select the Meeting Type 57 4 Enter the Subject of the meeting 5 Enter the Password which is optional for all meeting types except Remote Access to this Computer 6 Select the Date 7 Select the Start and End time 8 Select Recurring Meeting to schedule a recurring meeting If this option is selected the Date and Time options are disabled 9 Click Submit When you login to TurboMeeting next time the scheduled meetings and the details are displayed 10 2 Editing a Scheduled Meeting To edit a scheduled meeting 1 Click the Edit link of the respective meeting 2 Make the necessary modifications 3 Click Submit 10 3 Starting a Scheduled Meeting To start a scheduled meeting click the Start link for the respective meeting 10 4 Deleting a Scheduled Meeting To delete a scheduled meeting click the Delete trash can icon of the respective meeting Click Yes to the dialog asking if you want to delete the meetin
31. eting participants By default the host will be the presenter However during a meeting the host and the current presenter can assign any participant to be the presenter To change the presenter click Change Presenter and choose the presenter from the list or right mouse on the participant s name in the Attendees list and choose Make Presenter 20 E De a La John Doe Host Me V Change to Use Mic Give Control Make Presenter Make Panelist Send chat message to Request to open camera Change opcion Remove this attendee Presenter Change Presenter options Change Presenter button or right mouse Make Presenter option 4 6 Changing Controller During the meeting you as the presenter can assign a participant as the controller A controller is the person who can control your mouse and keyboard To change the controller click Give Control and choose the participant you want to control from the list or right mouse on the participant s name in the Attendees list and choose Give Control Q Give Control Give Control option Click Change Controller then Reclaim Controller to reclaim control from the specified controller 4 7 Chatting While convening a meeting you can also chat with attendees To chat with individuals click the drop down arrow and choose their name or you can chat with All attendees Enter your chat message where it says type message here then hit the Enter key or the Send butt
32. five types of meetings This section discusses the steps to host an interactive meeting This meeting type is the conventional method of web conferencing Each attendee using either a PC or Mac can interact in the meeting and can become the Presenter or a Controller iOS and Android attends can become Controller if they joined by downloading their apps This meeting type requires that each participant downloads and executes the TurboMeeting client software however if the TurboMeeting client does not exist on the participant s OS then the participant will join in a web browser 1 Launch TurboMeeting by clicking the TurboMeeting shortcut from the desktop TurboMeeting TurboMeeting shortcut 2 Enter the login credentials and Sign In 3 Inthe meeting control panel click the Host icon to host an unscheduled impromptu meeting Tools Help Sign Out Meeting Type Interactive Meeting HD Video Conference O Webinar C Remote Support Remote Access to This Computer Subject Password Conference Call Security JOnly attendees from my network Attendee Emails Required Continue Available meeting rooms 100 Available participants 1500 Meeting control panel 4 Select the Interactive Meeting type 5 Optionally enter a Password for the meeting If you enter a password the invitees also need to enter the same password 6 For security reasons you can limit your meeting attendees to be Only
33. g 8 TurboMeeting o Are you sure you want to delete the meeting Dialog asking if you want to delete the scheduled meeting 58 10 5 Transfer a Scheduled Meeting to a New Host Before a meeting starts the host of a scheduled meeting can transfer the meeting to another host This is helpful if the original host will not be available to host the meeting Note that the RHUB system administrator can also transfer a meeting to a new host Tools Help Sign Out Q Host Scheduled Adve List of scheduled meetings 1 Recurring ID 1982 7112 the new project 1982 7112 to Email Address newHost yourCompany com Transfer scheduled meeting to a new host 59 11 Managing your Profile Note that LDAP users cannot edit their profile Follow these steps to manage your profile Li 2 eno Pom 9 Log into TurboMeeting Click the menu item Tools then Edit Profile Tools Help Sign Qut o0 O O Host Join Schedule Edit Profile First Mame John Last Mame E mail johnigidoe com Password Re enter Phone Number 210 555 5555 extension 2 Managing profile Edit your First Name Last Name and E Mail Provide a Password and Retype your password to confirm it Specify your Phone Number Click Submit 60 12 Support Contact If you purchased the TurboMeeting Appliance from a RHUB value added reseller please contact them for support If your reseller is not able to provide you adeq
34. ively The circular button on the bottom right of the control panel contains the Push URL feature 4 30 Send Q amp A to All Attendees The presenter can send a question and answer to their attendees The attendees see the question and answer in their chat window The circular button on the bottom right of the control panel contains the Send Q amp A to All feature 34 Question What is the meaning of life Answer 42 view chat history John Doe To All Question What is the meaning of life Answer 42 Send Q amp A to All and attendee s view of Question and Answer in their chat window 4 31 Show all TurboMeeting Windows As the meeting presenter you can display all transparent windows on your screen By default attendees cannot see the host s TurboMeeting and its associated windows since these windows are treated as transparent To expose the TurboMeeting control panel and associated windows click the menu item Tools then Preferences and under General check Show all TurboMeeting windows and click Save 35 General General Settings Desktop Sharing NM all TurboMeeting windows Audio _ Remove TurboMeeting from attendee computers at the end of sessions Video show my desktop when a meeting starts Recordi ecording Integrate with Outlook Annotation Pen Install Remote Printer Attendees can view attendee list Email Client Default Email Language
35. l TurboMeeting windows Audio Remove TurboMeeting from attendee computers at the end of sessions n Show my desktop when a meeting starts Recordin Integrate with Outlook Annotation Pen C Install Remote Printer C Attendees can view attendee list Email Client Default Email Language Default Language Portuguese Spanish Turkish Language setting 20 4 23 Use Google Mail or Yahoo Mail for invitations Each user can use either Google Mail or Yahoo Mail as the default email system to use when TurboMeeting generates an e mail invitation Click the menu item Tools then Preferences In General select your preferred Email Client from the drop down list The user needs to be logged into Google Mail or Yahoo Mail for the email invitation to be successfully generated 4 24 Emails and Calendar Events Generated for Invites Calendar events for Outlook Mac Mail etc are automatically generated when a TurboMeeting user schedules a meeting An email can be generated when a user chooses to invite attendees to an active meeting Dya z doin my TurboMMeeting session Santa Claus is coming to town Meeting T ER pparntmerr t Recurrence ALD 3 m pg c Quae a fr E Scheduling y Time Zones erem d E r Meeting dX go Spelling Meeting Invitation M Workspace i ig categorize Motes Actions Show Attendees Options Proofing GneMate
36. lepresence is the ability to use up to 8 monitors connected to one computer to see screen sharing on one monitor and webcams on the remaining monitors If there is no screen sharing occurring all of the monitors will be used to show the webcams which will be equally distributed across the monitors based on the webcam layout chosen Telepresence showing webcams when no screen sharing is occurring Each participant can enable Telepresence by clicking the menu item Tools then Preferences and under Video check Enable Telepresence and click Save This change must take place for joining or starting a meeting 4 Audio Video Annotaton Pen Preferences Display my webcam in mirror image wer Telepresence 42 6 Remote Support This function simplifies the access to another computer so that you can control and support it As the host you can view and control the attendee s computer as soon as the attendee joins the meeting In addition this feature provides a unique remote reboot capability 6 1 Starting a Remote Support Meeting Launch TurboMeeting by clicking the TurboMeeting shortcut from the desktop Enter the login credentials and Sign In Click the Host icon to host an impromptu support meeting In the next step choose the Remote Support meeting type S tees EUIS E S Enter the Password which is optional If you enter a password the invitees also need to enter the same password 6 Click Continue
37. ned by unzip tools and then run TurboMeestingStarter exe Automatic download If TurboMeeting does not install and run click the use the compressed download link 1 Extract or unzip the files from the resulting zip file 2 Execute the extracted TurboMeetingStarter file TurboMeeting is downloaded installs and runs on your computer After TurboMeeting is installed you can launch it by clicking the TurboMeeting shortcut on your desktop or via your computer s Start menu gt Programs gt TurboMeeting gt Start Meeting ve ay TurboMeeting TurboMeeting shortcut You will have to sign in to host a meeting Provide the following information e Email Address or Username e Password e Meeting Server Address Tools Help Username johni doe com Password Meeting Server Address meeting Your Company cam M Remember Me Signing in to host a meeting 1 1 TurboMeeting Automatically Upgrades After the Server Is Upgraded After the RHUB server is upgraded to a new version a user s TurboMeeting client will automatically upgrade the next time that user tries to start the TurboMeeting application This is the dialog that the user will see while automatically upgrading which should take less than one minute Downloading TurbaMeeting OOOO 0 Speed 9952 kbps Time Remaining seconds Automatic upgrade dialogs 2 Hosting an Interactive Meeting Using the TurboMeeting product you can host
38. ning a Meeting When you receive an invite from the host open your browser and 1 Inthe browser s address bar enter the meeting server s address 2 Click the Join Meeting icon 3 Fill in the Meeting ID Meeting Password if any and Your Name 4 Click the Join Meeting button Join Meeting Meeting ID Meeting Password Your Name the name shown in the meeting Join Meeting Joining a meeting 5 If the meeting is a webinar which does not require any download you join the meeting 6 If the meeting is not a webinar the TurboMeeting application automatically launches if it is installed or the TurboMeetingStarter exe or MACStarter downloads 7 Ifthe download does not begin click the restart the download link 8 In Firefox click Save File and go to Downloads 9 f Downloads appears double click TurboMeetingStarter or MACStarter 10 Click Run or Open TurboMeeting downloads installs and runs on your computer and you will automatically join the meeting If you have already installed the TurboMeeting client you can join a meeting with these steps 1 Launch TurboMeeting by clicking the TurboMeeting shortcut from the desktop B b s a e NY TurboMeeting Join Option to join a meeting 2 Click the J oin button 12 3 Enter the Meeting I D Meeting Password if required Your Name and the Meeting Server Address Tools Help Q Hast Meeting ID 56657 38611 Mee
39. nvite Attendees Invite Call attendee and say a 1 Go to the Meeting Server http demo rhubcom com m ra Click the Join Meeting button to Enter the Meeting ID 1493 1447 E Meeting Password Na password needed Conference Call 1 408 385 2536 USA 1 408 351 1612 USA alternative Ln Access Code 5736 600 Optional Numbers OR invite by Email Copy Invite Panelists Invite attendees for a webinar 7 3 Joining a Webinar The meeting invite you receive from the host will contain a clickable URL embedded with the meeting ID Go to the specified URL to join the webinar Alternatively you can go to the meeting server website click the Join Meeting button and then fill in the Meeting ID Meeting Password and Your Name to join the webinar Attendees must call into the provided audio conference number and specify the access code 7 4 Inviting Meeting Panelists In the webinar mode the host can send a clickable link to join the meeting to attendees via email The attendee who joins the webinar by clicking the link can also become an interactive attendee by clicking the Switch to I nteractive Meeting button After the attendee clicks this button TurboMeeting will start automatically if it is installed or automatically download and get installed and the attendee will automatically join the meeting Switch To Interactive Meeting Switching to interactive meeting 48 The host c
40. o Conferencing mode d Spotlight webcam is full screen while other webcams are on the right E Spotlight webcam is full screen while other webcams are on the bottom Spotlight webcam on top with other webcams on the bottom All webcams are equally sized as shown in the above screen capture MS Toggles between Maximizing the webcam window and Restoring Down from maximized Each participant has this control allowing them to control the size of their webcam views The host can click the button in the upper left corner of each webcam It allows the host to stop someone s webcam or to make that participant become the spotlight webcam MER he host can invite attendees by clicking the icon in this button that is IEEE E located at the top middle part of the webcam window Below is an HD Video Conference view when one webcam is the spotlight while the other webcams are on the right Note that the host s controls described above will disappear as shown below if the host s mouse does not move for 5 seconds Make spotlight HD Video Conference with one webcam as the spotlight and other webcams on the right 40 If the presenter is in screen sharing mode the presenter can click the HD button in the upper right corner of the webcam window to stop screen sharing and switch to HD Video Conferencing mode Presenter s Webcam window during screen sharing mode with HD button in upper right corner 5 3 Telepresence Windows only Te
41. on iud ed View chat history type message here All Staff Host Presenter Panelist Jane Doe 21 Chat section of TurboMeeting control panel Your entire chat dialogue for this meeting is shown in the TurboMeeting control panel View chat history John Doe To Jane Doe Julie sings Doe a deer Chat dialogue for this meeting You can expand the Chat dialogue into a separate resizable window by clicking the button just above the Chat dialogue View chat history John Doe To All Julie sings Doe a deer Chat dialogue for this meeting 22 The View chat history feature shows your entire chat dialogues for all of your meetings Chat History ese 08 12 2014 4 06 26 PM John Doe To All Your phone s off the hook but you re nat 08 12 2014 4 06 39 PM Exene To All What s wrong with me 08 12 2014 4 06 55 PM John Dae To All I must nat think bad thoughts Dari2 2014 4 07 04 PM Exene To All I m coming over O82i2014 4 07 11 PM Jahn Doe To All Surprise surprise Derizrz014 4 07 21 PM Exene To All Riding with Mary 08 12 2014 4 08 44 PM John Doe To Jane Dae Julie sings Doe a deer Chat dialogue for this meeting 4 8 Sending Files During a meeting there may be a need to send files between meeting participants Instead of opening an e mail client and sending files a participant can send files using TurboMeeting To send files e Click the menu item Tools
42. ost can mute all attendees both on the telephone and on the computer by clicking the Mute All button Mute All Host s Mute All attendees button The host can minimize background noise and echo by selectively choosing any or all attendees and muting them or by individually forcing attendee s into Push to Talk mode Each attendee and host can mute themselves by clicking the Mute Me button or by pushing the right mouse button on their name in the Attendee list and choosing Mute Me Mute Me Attendee s Mute Me button The host can right mouse on each attendee s name in the Attendees list and change their mode of communication by choosing Change to Use Phone or Change to Use Mic There is a telephone tab which shows everybody who has dialed into the Conference Call number A PIN number is provided to all attendee s who join the online meeting If an attendee enters this optional PIN number then their name will appear in the telephone tab instead of a telephone number and their name will also appear in the Speaking list thus making it easier to 15 determine who is talking during a meeting In the telephone tab the host can right mouse on a caller s name or phone number and Mute or Unmute them Tools Help 0 0 e Showing mv Give Change Record Control Presenter Mute Me Mute all LS Jahn Doe V i4 Use Telephone 5 Use Mic amp Speakers Conference Call 1 408 385 2536
43. rding in order to capture conversations Record Click the record button to start recording and click it again to stop recording When stopping the recording the system prompts to ask you where to save the recording file The file is an executable J ust run the file and it will replay the entire recording session There is a 300 MB size limit for recordings which should give you several hours of recording time depending on what is happening on the presenter s screen A recording converter tool is available that allows you to convert TurboMeeting recordings from their proprietary format into one of these standard formats AVI Flash FLV or WMV You will need to host the converted recordings yourself Also note that webcams other than the Large HD view via webcam are not included in the converted recording http sources rhubcom com v4 web_conferencing download_converter html If you have a Mac recording you will need to transfer the recording to a Windows system in order to convert it Once the recording is on Windows find the REC file likely in Contents Resources V1000 rec and convert the REC file on Windows You can increase the length of time available for recordings or improve the quality of recordings by going to the menu item Tools Preferences and change the Record frame rate frames per second setting A setting of 1 gives you the longest possible recording time A setting of 10 gives you the highest number of frame
44. s per second in your recording 4 10 Using Webcam During an HD Video Conference meeting up to 30 participants can start their web cameras or webcams Each participant s webcam video will be visible to all attendees Starting with the 6 1 release and on when a participant makes a recording webcams are recorded in addition to the presenter s screen and any voices in the meeting 9 Stark Webcam WebCam option 2 If the webcam has been started but is not visible to attendees the presenter can try to turn off or slow down hardware acceleration for the graphics card On Windows this setting is available via Display Settings then by clicking the Advanced settings button then by clicking the Troubleshoot tab Are vou having problems with your graphics hardware These settings can help you troubleshoot displau related problems a Hardware acceleration Manually control the level of acceleration and performance supplied by your graphics hardware Use the Display Troubleshooter to assist you in making the change Hardware accelerations Disable all but basic accelerations Use this setting to correct more severe problems v Enable write combining Windows graphics card Hardware acceleration setting 4 11 Using Whiteboard While making the presentation you might have to illustrate some points The Whiteboard option in TurboMeeting is used for this purpose Click the menu item Tools Whiteboard and the Paint applica
45. screen click the Play button To stop showing your screen and display meeting information for your attendees click the Stop button The Stop button becomes a Play button and the word Stopped indicates that the meeting has been temporarily stopped To start showing your screen click the Play button Icon indicating that application sharing is temporarily stopped The attendees will see the following screen while the meeting is Stopped 19 TurboMeeting John Doe 100 7 B E Welcome to TurboMeeting Host John Doe Subject Discuss the new project Conference Call 1 408 385 2536 USA 1 408 351 1612 USA alternative Access Code 5738 600 Attendees see this screen after the presenter has clicked the Stop button 4 4 Changing Application Sharing Windows only By default the primary monitor is shown to the meeting attendees The Showing My drop down list displays all the applications open on your system To show another application click the Showing My drop down and choose a running application Both Windows and Macs allow you to choose to share an individual monitor from this list Primary fS ibe Diem l Primary Monitor Monitor 2 Desktop Untitled Notepad Google Mozilla Firefox Option to change application sharing 4 5 Changing Presenter The attendees who have joined the interactive meeting can also be the presenter to show his or her computer screen to me
46. te Support Meeting Here you choose the option I want to work with the meeting Host to support other 6 4 Switching to Training Mode During a support session you as the host may want to show your screen to the attendee to conduct a training session You can Change Presenter so that you are the presenter After the training session you can change the presenter back to the attendee again 6 5 Rebooting Remote Computer and Auto Rejoining There are situations where the attendee is not available at the remote computer throughout the support session However the host may have to reboot the attendee s computer during the support session To reboot the attendee computer the host simply clicks the Reboot button and chooses the reboot mode Reboot or Reboot to Safe Mode 44 p Lock amp Close ee Send ctrl Alt De 5 Tools Start Webcam Record a Use Telephone Use Mic amp Speakers Conference Call 1 408 351 1612 U5 Access Code 1966742 PIN 9933 Audio view chat history type message here a woo Je Meeting ID 1061 9566 R HUB The view window of the remote support host 6 6 Closing Remote Support Session and Locking Computer There are situations where the attendee is not available at the system throughout the support session If the host finishes work on the remote computer the host can click the Close amp Lock button This will close
47. te eva ub aa ETE OE 39 5 1 Starting an HD Video Conference eocen a e e 39 5 3 Host Layout Options and Features sss nnne nnns 39 5 3 Telepresence Windows only cccccssscccceesseeccesseeeceaeeeseuseecseseeessagseessasseesseaes 41 Remote SUDDOELD z nonne ar edeebcse mi a eberED EN Dodo E eD eu Ddau tes E GuEE MU Sd eeu 43 6 1 Starting a Remote Support Meeting sees 43 62 Inviting the ATendeBs eoru i eeenst eno a incon du addy ein d uiteu oae dius diens 43 6 3 Providing Multi Tier Support lssssssseesssessseeeeennn nennen nnne nnne nnns 44 6 4 Switching to Training Mode cccccccccseeeeeeeceeeeeeeeeeaeeeeeeeeseeeceeesseaseeeeesaaeeeeeseseaess 44 6 5 Rebooting Remote Computer and Auto Rejoining ccccssececeeeceeseeeeeeeeeeeeeeeesaees 44 6 6 Closing Remote Support Session and Locking Computer 45 6 7 Remote Support One to One File Transfer cccccccssssesseeeeeeeeeeneeseeeeeeeseneases 45 Webinars sents E 47 Tals Stating a WW CODING essri a a eaa a 47 Ts MIO ACTOS E Snaps e a a O 48 Tos JONNA ALONE aN 48 fL nvung Mesing Panelists eissernir a a hale 48 Remote Access to This Computer Windows only ss 50 8 1 Starting a Meeting for Remote Access sssssesssssssseeseeennne nennen nnns 50 8 2 Remotely Accessing my COMPUMET
48. the remote support session and as a safety measure lock the attendee s computer The result is that the attendee s computer will display the Windows Login screen if their computer is running Windows 6 7 Remote Support One to One File Transfer During a support session you as the host may want to transfer files from your computer to the attendee s computer or vice versa To transfer files the host clicks the File Transfer button in TurboMeeting The host then chooses which files and folders to transfer and which direction to transfer the files For security reasons a warning message is displayed if the host tries to transfer a file from the attendee s computer The File Transfer dialog allows the supporter to transfer files from mapped drives And the File Transfer dialog allows supporters to create new folders on remote computers 45 TurboMeeting File Transfer Local Q aaadies Goodies M File Mame Size Last Modified E AngryIP scannr 3 0beta 1223848 08 29 12 10 39 E avast free antivirus se 111691960 03 16 13 19 03 7 Diskmon exe 224056 08 23 12 12 45 E Filemon exe 212992 06 25 12 12 45 E memtest exe 24576 Cafes 12 45 Desktop File Mame Size Last Modified 08 13 14 18 23 1264 D8 13 14 18 17 Put Goodies here E TurboMeeting Ink me Marne ggg Dawo Speed P294 kbps Remaining Time 0 seconds File Transfer window during Remote Support session 46 7T Webinars The
49. ting Password Your Name Jane Doe Meeting Server Address dema rhubcam cam Join Meeting Details required while joining a meeting 4 Click the Join Meeting button 13 4 Common Features There are many features that are common to all four types of meetings This section discusses the common features 4 1 Audio Conferencing Using Telephone and Computer Audio Starting with the 5 0 release and on the conference call telephone and computer audio are integrated together Thus each attendee can choose whether they listen and talk on the phone or by using a headset on their computer The host of the meeting must start the meeting in TurboMeeting before the conference call can begin unless the paid audio conferencing service is used An attendee can choose Use Telephone then call in with the provided phone number and Access Code Or an attendee can choose Use Mic amp Speakers VolP computer audio When using computer audio a headset is strongly recommended since built in speaker sound used by any one participant can generate echo for the other participants Use Telephone Audio Use Mic amp Speakers o4 e Speaking Jane Dae Audio Modes Volume meters and Speaking indicator If Use Mic amp Speakers is chosen a participant can click Setup to change the volume of their speakers or microphone or to change which device should be used as their speakers or microphone It is best to setup and test
50. tion opens where you can illustrate certain points or draw diagrams 4 12 Using Annotation Using the Annotation feature you can highlight topics in your presentation Click the Annotation button and choose the type of annotation from Pen Highlighter Spot and Arrow Then emphasize the interesting area using the mouse pointer j nnotkakion Annotation option When the annotation option is active normal keyboard and mouse input ceases and essentially your computer screen freezes To unfreeze your computer screen hit the Esc key or click the Annotation button and select Stop Annotation TurboMeeting Emphasis using Annotation feature 26 You can change the size of the annotation pen Click the menu item Tools then Preferences Then choose Annotation Pen and select a new size and color and click Save 4 13 Floating toolbar The floating toolbar has the advantage of using very little of the presenter s screen space during a presentation while still providing buttons for the most common features Including pausing showing your screen starting stopping your webcam annotation microphone muting unmuting and chat that changes color when a chat message is received Floating toolbar 4 14 Hide the Attendee List As the meeting host you can hide the attendee list from your attendees Click the menu item Tools then Preferences Under General uncheck Attendees can view attendee
51. tiple Monitors for SUPPOFTEL ccccccecccseeeeeeeeeeeeeeaeeeeeeeeeessaeeseeeeeeeessaaaseeeeeeess 31 4 27 Share Computer Audio with Attendees Windows Vista or newer 31 4 28 Polling Windows ONIY ccccsesececeeeeeeeceeeeeeceeseeeeneaeeeseeeeeeseaeeeesaaeeeessaeeeesaanseeenaass 32 4 29 Push URL to Attendees seeessssseessiseseeeeeeeeennnn nennen nennen nnn nnns nnns 34 4 90 Send QQA tO Al Attendees uotis dla iude e alu unde dei idus 34 4 31 Show all TurboMeeting Windows esses 35 4 32 Auto Uninstall TurboMeeting from Attendee Computers sseuuusss 36 4 33 Show Presenter s Desktop When Meeting Starts seeeeeeseeeeeesss 36 4 34 Enable TurboMeeting Outlook toolbar eeeeeeseeeeeeereeeeeenn 36 4 35 Remote Printing Windows only 22 5 3 xta petits nies haa Sx ead ada e Ev aras Sra Ra Dese xs ta eaa adus 37 4 36 Setting Attendees Default Audio MOdE cccceeeeeeeeeeeeeeeeeeeeeeeeaaaeneeeeeeeeeeeeeeeees 37 4 37 Attendees Optimization for Fastest Speed or Least Bandwidth 38 4 38 Attendees Can Zoom Their View of the Presenter s Screen sss 38 10 11 12 4 39 Attendees Can Ask to Become Controller or Presenter enne 38 HD VideO GOMTCION CB usse anode icto Roses a S deba
52. uate support your reseller will contact us or you can contact us directly RHUB Communications Inc 4340 Stevens Creek Blvd Suite 282 San Jose CA 95129 Tel 408 899 2831 extension 2 Fax 408 516 9612 support rhubcom com http www rhubcom com 61
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