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QuadroM32x/8L/26x/12Li/26xi Manual I: Installation - Epygi

1. e snom m9 e AudioCodes 310HD e Swissvoice IP 10S e AudioCodes 320HD e Thomson ST2030S e Panasonic KX UT136 e Berkshire ATL 5000 e Panasonic KX UT123 e Grandstream BT100 e Panasonic KX TGP550T04 e Grandstream BT200 To use Plug and Play PnP option for supported IP phones connect them to LAN WAN for the Quadro and power up If the phone is in default settings then it will automatically select a free IP line and attach to an extension If not reset the phone to factory defaults manu ally Please Note To use PnP the appropriate option should be selected in the IP line settings Please Note In the model s list the Polycom phones with sign are also presented as Polycom xx Pre 3 3 0 due to backward incompatibility of UCSoftware 3 1 1 configuration It is recommended to use Pre 3 3 0 models with Application SIP software 3 2 2 0477 QuadroM32x 8L 26x 12Li 26xi SW Version 5 3 x 43 QuadroM32x 8L 26x 12Li 26xi Manual Installation Guide Step 2 B Using Receptionist Step 2 B Using Receptionist If you wish to use the Receptionist s features the Receptionist should be set up on the Qu adro The Quadro s basic configuration should be done in the same way as described in the Step 2 The Receptionist related setup with detailed instructions on how to configure the Quadro and the attached IP Phones is described in the Receptionist Setup on Quadro docu ment which you can find at the Epygi s Web portal QuadroM32x
2. Installation Guide Appendix Changing the Admin Password The Phone Access Password offers the following components e The Old Password field requires the current password of the Administrator An error message prevents entering the wrong password e The New Password field requires a new password for the Administrator Reen tering the new password in the Confirm New Password field will confirm the new password The New Password field is checked against its strength and you may see how strong is your inserted password right below that field The pass word can consist of numeric values only Up to twenty 0 20 digits are allowed A corresponding warning appears if any other symbols are inserted Please Note If Administrator is changing the Local Administrator or Extension pass words or Local Administrator is changing the Extension password then the Old Pass word field is not displaying Attention It is highly recommended to define a proper and non empty password on this page if the extension is being used for the Call Relay service from the Quadro s Auto At tendant Write down the password somewhere and keep it in a secure place If the password is lost a factory reset will be required on the unit see Administrator s Guide Hardware Overview All settings are lost after a factory reset After a factory reset the default password 19 will be restored QuadroM32x 8L 26x 12Li 26xi SW Version 5 3 x 68 QuadroM32x 8L 26x 12Li 26xi
3. The IP PBXs JuadroM 30x uadro M26xi Juadro M26x Quadro M12 Li uadroMBL Manual I Installation Guide for QuadroM8L QuadroM12Li QuadroM26x QuadroM26xi QuadroM32x QuadroM32x 8L 26x 12Li 26xi Manual Installation Guide Copyright and Trademarks Copyright 2003 2012 Epygi Technologies Ltd All Rights Reserved Quadro is a registered trademark of Epygi Tech nologies Ltd Microsoft Windows and the Windows logo are registered trademarks of Microsoft Corporation All other trademarks and brand names are the property of their respective proprietors Limited Warranty Epygi Technologies Ltd Epygi warrants to the original end user purchaser every Quadro to be free from physical de fects in material and workmanship under normal use for a period of one 1 year from the date of purchase proof of pur chase required or two 2 years from the date of purchase proof of purchase required for products purchased in the European Union EU If Epygi receives notice of such defects Epygi will at its discretion either repair or replace prod ucts that prove to be defective This warranty shall not apply to defects caused by i failure to follow Epygi s installation operation or maintenance in structions ii external power sources such as a power line telephone line or connected equipment iii products that have been serviced or modified by a party other than Epygi or an authorized Epygi servi
4. Info which will glow for several minutes When Info LED is off the Quadro is operational e Power up any hub or switch followed by any PC and other devices on the LAN side e Check the LEDs The green Busy LED must glow continuously The green ETH LAN and WAN LEDs will blink when cables are connected to these ports and all devices are powered up If the green LAN and WAN LEDs do not blink verify cabling and ensure that all devices are powered up QuadroM32x 8L 26x 12Li 26xi SW Version 5 3 x 24 QuadroM32x 8L 26x 12Li 26xi Manual Installation Guide Connecting the Hardware Please Note CAT 5 cables can be faulty without any visual indication The LAN and WAN LEDs verify that the Ethernet connection is established between the end points If these LEDs are not illuminated there is a connection problem between the Quadro and the other device QuadroM32x 8L 26x 12Li 26xi SW Version 5 3 x 25 QuadroM32x 8L 26x 12Li 26xi Manual Installation Guide Step 2 Configuring the Quadro Verify functionality of both IP and PSTN calls PSTN telephony If the Quadro is connected to the PSTN network via the E1 T1 FXO or ISDN interface verify the functionality of PSTN calls o Make an outbound PSTN call by dialing 9 PSTN number o Arrange to receive an incoming call The incoming PSTN calls will be routed to the Auto Attendant by default and the caller has to enter a valid extension number e g 101 followed by the sign to rea
5. QuadroM12Li 26xi s Additional Front Panel LEDs on ISDN link is UP Frame Synchronization is OK off In passive mode ISDN link status is not informative ISDN Link Status In non passive mode ISDN link is not con nected or ISDN trunks are stopped from GUI Green LED for ISDN Trunks 1 6 on Power Source checkbox is selected from GUI on Network Mode and some type of ISDN de Orange LED vices ISDN Phones etc can receive power from Power Source Status on Quadro Dia ae ISDN Network Mode off Power Source checkbox is not selected from GUI QuadroM32x s Additional Front Panel LEDs on link ok ETH off no link green flickering traffic on the link Status of the ETH interface E1 T1 green Status of the E1 T1 trunk on frame synchronization is ok off frame synchronization is not ok or link is down QuadroM32x 8L 26x 12Li 26xi SW Version 5 3 x 12 QuadroM32x 8L 26x 12Li 26xi Manual Installation Guide Hardware Overview LED indication during a firmware update A firmware update is indicated by the red Fault and yellow Info LEDs Both will blink si multaneously for about two minutes while the firmware is being updated The Quadro will then reboot automatically showing the boot LED sequence LED indication during a boot sequence A boot sequence is indicated as follows The red Fault LED will glow for a few seconds then the yellow Info LED will glow for another four or five minutes while the green Busy LED is
6. localadmin Local Administrators Disabled Please check your pending events Copyright C 2003 2011 Epygi Technologies Ltd All rights reserved Fig l 64 User Right Management page Choose admin from the list and press the Change Password functional button from the User Right Management page toolbar For Administrator account the page contains two parts one for GUI Access Password the other one for Phone Access Password y 7 P Main System Users Telephony Internet Uplink Network Cc epy gl quadro Change Password Account Name admin GUI Access Password Phone Access Password Old Password eee eeeeeee New Password Confirm New Password eesecseeese Please check your pending events Copyright C 2003 2011 Epygi Technologies Ltd All rights reserved Fig l 65 Change Password page The GUI Access Password offers the following components e The Old Password field requires the current password of the Administrator An error message prevents entering the wrong password e The New Password field requires a new password for the Administrator Reen tering the new password in the Confirm New Password field will confirm the new password The New Password field is checked against its strength and you may see how strong is your inserted password right below that field Up to twenty 0 20 digits and symbols are allowed QuadroM32x 8L 26x 12Li 26xi SW Version 5 3 x 67 QuadroM32x 8L 26x 12Li 26xi Manual
7. nect the call as soon as the disconnect message has been received from the peer When the checkbox is selected Quadro s user may hear a busy tone when peer has been dis connected The Override CLID with P Asserted Identity checkbox selection enables SIP P Asserted Identity support For the calls from SIP to ISDN if Invite SIP message contains a P QuadroM32x 8L 26x 12Li 26xi SW Version 5 3 x 49 QuadroM32x 8L 26x 12Li 26xi Manual Installation Guide Step 2 C Using ISDN Lines Asserted lIdentity then the CallerlD on ISDN is sent with the value from the P Asserted Identity field otherwise the CallerID on ISDN is sent with the value from the From field For the calls from ISDN to SIP if the incoming CallerlID from the ISDN network contains a restricted flag then the P Asserted Identity field in the Invite SIP message contains the re stricted CallerID and the From field contains anonymous When the Send Calling Party Subaddress checkbox is selected Quadro will send the ex tension number as subaddress and the value defined in the Default outgoing Caller ID field as caller ID on the outgoing call When this checkbox is disabled no subaddress in formation will be sent and the caller ID will be defined according to the selection of the Use Default Outgoing Caller ID checkbox see above Caller ID information along with the Subaddress can be displayed on the phone display depending on the phone and PBX set tings and ca
8. using the automatically configuration option Some Quadro supported features like Paging Intercom etc may be missing in these SIP phones Tested SIP Phones e CISCO 7960 e Grandstream GXP1400 e CISCO SPA525G2 e Grandstream GXP1405 e CISCO SPA303 e Grandstream GXP1450 e CISCO SPA501G e Grandstream GXP2000 e CISCO SPA509G e Grandstream GXP2100 e pDialog SipTone Il e Grandstream GXP2110 e Polycom SoundPoint IP 300SIP e Grandstream GXP2120 e Polycom SoundPoint IP 330SIP e Grandstream GXV3140 e Polycom SoundPoint IP 331SIP e Grandstream GXV3175 e Polycom SoundPoint IP 335SIP e Grandstream HT286 e Polycom SoundPoint IP 450SIP e Grandstream HT386 e Polycom SoundPoint IP 501SIP e Linksys SPA921 e Polycom SoundPoint IP 550SIP e Linksys SPA922 e Polycom SoundPoint IP 601SIP e Linksys SPA941 e Polycom SoundPoint IP 650SIP e Linksys SPA942 QuadroM32x 8L 26x 12Li 26xi SW Version 5 3 x 42 QuadroM32x 8L 26x 12Li 26xi Manual Installation Guide Step 2 Configuring the Quadro e Polycom SoundStation IP 5000 e Linksys SPA2002 e Polycom SoundStation IP 6000 e Linksys PAP2T e POLYCOM VVX 1500 e Yealink SIP T20P e POLYCOM KIRK wireless server 6000 e Yealink SIP T22P e POLYCOM KIRK wireless server 300 e Yealink SIP T26P e SIPUra SPA 841 e Yealink SIP T28P e snom 190 e Yealink VP 2009 VP 2009P e snom 200 e Aastra MBU400 e snom 220 e Telematrix IP550 Spectrum Plus e snom M3 e Telematrix IP 3300 e snom PA1 e Telematrix IP9600 MWD5
9. 8L 26x 12Li 26xi SW Version 5 3 x 44 QuadroM32x 8L 26x 12Li 26xi Manual Installation Guide Step 2 C Using ISDN Lines Step 2 C Using ISDN Lines The basic configuration procedure for QuadroM IP PBXs that use ISDN lines is exactly the same as described in Step 2 As some ISDN providers require an outgoing MSN to be defined go to the Telephony menu and open the ISDN Settings page The number of available ISDN trunks is dependent on the type of your Quadro Qua droM26xi and QuadroM12Li have six ISDN trunks gt TO 1 Main System Users Conferences Telephony Internet Uplink Network Cc C Py Sl qusdrom ISDN Trunk Settings Start Stop Restart CopytoTrunk s Restore Default Settings Selectall Inverse Selection Trunks interface Type Connection Type Stats CO Trunk 1 User PTMP Point To Multi Point ISDN Stats C Trunk2 Network PTMP Point To Multi Point ISDN Stats O Trunk 3 User PTMP Point To Multi Point ISDN Stats C Trunk 4 User PTMP Point To Multi Point ISDN Stats CO Trunk5 User PTMP Point To Multi Point ISDN Stats C Trunk6 User PTMP Point To Multi Point ISDN Stats Please check your pending events Copyright C 2003 2011 Epy i Technologies Ltd All rights reserved Fig 45 ISDN Trunk Settings page Before starting the ISDN Trunk configuration please consult with your ISDN provider ad ministrator to receive instructions for which settings are necessary to be con
10. Both ends of each of the two wire inter faces should be terminated 1000hm resistance is present at both ends of each two wire interface Please Note If the trunks on the QuadroM12Li 26xi have incorrect NT TE position they may not function properly including connection establishment permanent failure 13 RJ 45 socket to attach the E1 T1 trunk See Appendix Pin Assignment of E1 T1 14 ETH RJ45 socket to attach the PC in the Quadro s Local Area Network LAN If a PC is connected directly to this socket a straight Ethernet CAT 5 cable is used QuadroM32x 8L 26x 12Li 26xi SW Version 5 3 x 11 QuadroM32x 8L 26x 12Li 26xi Manual Installation Guide Hardware Overview QuadroM32x 8L 26x 12Li 26xi s Front Panel LEDs Fig l 6 QuadroM32x s Front Panel LEDs POWER green Status of the Power Supply on power supply ok off no power supply or device is still booting Busy green Status of CPU off no power on or blinking normal activity on device is booting Info off no information yellow blinking an event occurred details specified in the System information Sys tem Event section of the Management in terface Fault on either an error or the device is booting red off no error System status blinking system unusable WAN on link ok green off no link Status of the WAN interface flickering traffic on the link LAN on link ok green off no link Status of the LAN interface flickering traffic on the link
11. IP Line Settings IP Line 1 Smee SSCS SIP Phone Phone Model Snom 300 MAC Address Line Appearance 2 Username locext103 Password Transport O Use Session Timer Use template lt use default gt Cl Enable Hot Desking Capability Hot Desking Automatic Logout pe fnew g After hour s min Please check your pending events ropyright C 2003 2011 Epygi Technologies Ltd All rights reserved Fig l 44 IP Line Settings page Select the SIP Phone radio button Select the SIP IP phone model from the Phone Model drop down list Insert the SIP Phone s MAC address in the corresponding fields The MAC address of an IP phone is usually printed on the back of the phone s base unit In the Line Appearances text box enter the number for simultaneous calls supported by the SIP IP phone which is the sum of the number of active and held calls For example if this field is set to 1 only one active call is possible to have on the phone and making or ac cepting a second call while the other is on hold will not be allowed Note that this number depends on the phone brand and model and cannot exceed the number of simultaneous calls supported by the phone To simplify the configuration procedure Quadro generates unique identification parameters see Username and Password You may use either these values or specify new ones The Password field is checked against its strength and you may see how strong is you
12. Manual Installation Guide Appendix Configuring NAT Traversal Appendix Configuring NAT Traversal NAT or Network Address Translation is a common feature used to expand the use of con nected PCs and other networked devices without having to use multiple global Internet public IP addresses Most ISP s will assign one public IP address to each customer that is connected to the Internet The customer can use a router to provide NAT capability and create a private network of PCs and other devices not visible from the Internet This method offers security and also eliminates the need to assign global Internet public IP ad dresses to each device on the LAN The Quadro initiates and receives SIP calls from the Internet or the network connected to the WAN port To receive SIP calls the Quadro must be able to receive packets from the SIP server or any other device that is trying to make an incoming call If the Quadro is placed behind a router with NAT like most basic routers on the market today the Quadro will not be able to receive calls To resolve this issue either STUN must be enabled on the Quadro or SIP NAT traversal must be set up in the router and in the Quadro to route the in coming calls properly Please Note NAT traversal only works with Internet connections that have static IP ad dresses Verify from your provider that this is the case for your Internet connection Some ISPs provide dynamic IP addresses that may change from time t
13. PPP PPTP Configuration page will follow the WAN IP Configu ration QuadroM32x 8L 26x 12Li 26xi SW Version 5 3 x 34 QuadroM32x 8L 26x 12Li 26xi Manual Installation Guide Step 2 Configuring the Quadro WAN IP Configuration Your Internet Service Provider ISP should provide this information e Assign automatically via DHCP The parameters are set automatically by the ISP This is common with cable modem and DSL service e Assign Manually requires the administrator to enter the external IP Address the cor responding Subnet Mask and the IP address of the Standard Gateway This is common when you have a static IP address with your ISP Main System Users Conferences Telaphosy intesiet Uplink Network Cepygi qesdram internet Configuration Wizard WAN IP Configuration IP configuration af the WAN imeriace ASSIgn automaticamy via DHCP O ave ee U ASGign rreanually IP Address 192 The 3 IP Clipboard Subnet Mask 255 255 64 IP Clipboard Default Gateway 192 16 7 5 IP Clipboard Previous Cancel Picate chock your per air 1 rents Copytight C 2003 2011 Eyed Technologies Utd All tight reserved d Fig I 38 WAN IP Configuration page Click on Next to display the WAN Interface Configuration page QuadroM32x 8L 26x 12Li 26xi SW Version 5 3 x 35 QuadroM32x 8L 26x 12Li 26xi Manual Installation Guide Step 2 Configuring the Quadro PPP PPTP Configuration Enter the IP address of
14. R2 signaling e On call ringing with this selection voice will be established after call is being ringing Selection enables Generate Progress Tone to IP checkbox which is used to enable the progress tone generation upon voice establishment Press Next to move to the second page of the CAS Signaling Wizard Main System Users Conferences Telephony internet Uplink Network C c JY vl qur om CAS Signaling Wizard DID Service Settings Fig l 58 CAS Signaling Wizard Page 2 CAS Signaling Wizard Page 2 appears if the Signaling Type on the previous page is set to any of the E amp M types or to R2 DTMF From this page of the CAS Signaling Wizard DID Direct Inward Dialing Service might be enabled on the timeslot s In User mode the Quadro cannot route incoming calls from the E1 T1 trunk to extensions if the timeslot in the trunk does not have DID service enabled Incoming call routing takes place according to the received caller ID If the DID service is enabled on some timeslot s an incoming call on these timeslots may be routed to the specified extension the Atten dant or the routing client depending on the configuration Please Note The timeslot with DID service enabled cannot be used for outgoing calls In Network mode DID service does not limit the Quadro functionality but a timeslot with enabled DID service cannot be used for incoming calls Please Note The CO private PBX must support the DID service if
15. de fault outgoing MSN Step 2 D Configuring the E1 T1 Settings describes the basic E1 T1 settings Step 3 Registering on Epygi s Technical Support shows you how to access the Epygi Technical Support Center and the Epygi SIP Server Appendix Changing the Admin Password explains how to change the default administra tor password Appendix Configuring NAT Traversal explains configuration of the Quadro if it is placed behind a NAT enabled router Appendix Registering on Epygi s SIP Server explains how to register on Epygi s powerful SIP server Appendix Checking the Connections gives hints on solving common problems QuadroM32x 8L 26x 12Li 26xi SW Version 5 3 x 6 QuadroM32x 8L 26x 12Li 26xi Manual Installation Guide Requirements Requirements e One 120 240 VAC power outlet in close proximity to the Quadro e One RJ45 Ethernet 10 100 broadband Internet connection e For QuadroM32x one E1 T1 cable to connect the Quadro with the CO or PBX e At least one off the shelf analog phone with an RJ11 telephone cable e For QuadroM26x 26xi RJ21 connector F with cable and distributed panel e Atleast one IP phone with CAT5 cable with RJ45 connector e One CAT 5 Ethernet cable with RJ45 connector to connect to the Quadro s LAN port e One PC with a 10 100 Mbps Ethernet card or adapter installed e TCP IP network protocol installed on each PC e Internet Explorer Netscape Navigator Mozilla Firefox or Opera browser is r
16. f Retype Password pe O O Assign to groups none joined Save Back without save Fig I 71 SIP Services Add New Extension page The Authentication password validates the entry and must match the password entered on the Quadro later Make sure to record the name Authentication Password and SIP ex tension number for entry into the Quadro later Save will store the entered information and conclude the basic SIP registration The follow ing page then will be displayed SIPVoice Public Directory Your Extensions Your Groups Logout Your extensions Samantha Donaldson EXT STAT NAME LOCATION COMPANY DESCRIPTION EMAIL PUB GROUPS edit 30256321 unreg Samantha Donaldson Seattle OmniTec Ltd Headquarters yes delete Subscribe new extension You may subscribe 9 additional extensions View Edit your groups and group membership Fig I 72 SIP Services Your Extension page This table shows unreg in the Stat column This entry will change to reg when the re quired settings in the Quadro are complete and the Quadro successfully registers on the SIP Server Repeat this for all four extensions on the Quadro and the Auto Attendant QuadroM32x 8L 26x 12Li 26xi SW Version 5 3 x 72 QuadroM32x 8L 26x 12Li 26xi Manual Installation Guide Configuring Quadro Extensions Configuring Quadro Extensions Once the SIP server has the created extensions with the user information create these ex tensions in th
17. offers all available time slots to be selected for signaling data transmit receive The link B Channels leads to the Signaling Type CCS B Channel Settings page see below where available timeslots may be enabled or disabled for the voice transfer The Force Update option can be optionally used to apply new settings immediately This will force the timeslot s to be restarted and any active connection on the selected timeslot s will be interrupted The Restart option can be used to bring timeslot s to the initial idle state on the both sides Note that when applying one of these options any active traffic on the timeslot s will be terminated Edit will display another page where the signaling set tings for the selected timeslots may be specified in detail Bearer Establishment Procedure allows you to select the session initiation method on the B channels One of the following possibilities of the transmission path completion prior to receipt of a call acceptance indication can be selected e on channel negotiation at the destination interface e on progress indication with in band information e on call acceptance Called Party Type of Number and Calling Party Type of Number fields indicate corre spondingly the type of the called party s and of the calling party s number Called Party Numbering Plan and Calling Party Numbering Plan drop down lists indi cates correspondingly the numbering plan of the called party s and calling part
18. parameter that depends on the Service Provider The Passive Mode checkbox is used to leave the ISDN Layer1 connection in the Slave mode When this checkbox is selected Layer1 remains idle when calls are not available When this checkbox is not selected Quadro keeps its Layer1 always active This checkbox enables the Enable TEI Remove Procedure and Permanent TEI Value checkboxes With the Enable TEI Remove Procedure checkbox is selected the trunk will lose the assigned TEI when entering into passive mode on the Layer 2 With the Permanent TEI Value checkbox is selected the trunk will keep the assigned TEI when entering into passive mode on the Layer 2 or when Quadro detected ISDN link DOWN signal from carrier Channel Selection is used to select between the Preferred and Exclusive B channel se lection methods For Preferred channel selection the CO answers to the call request by the first available timeslot With the Exclusive channel selection the CO should feedback only by the timeslot asked in the call request The Bearer Establishment Procedure drop down list allows selecting the session initia tion method on the B channel One of the following options can be selected for the trans mission path completion prior to receipt of a call acceptance indication e on channel negotiation at the destination interface e on progress indication with in band information e on call acceptance The Calling Party Type of Number drop down list allows you
19. the Confirm Settings page requesting confirmation of the changes Press the OK button to confirm the settings Please Note the settings should be confirmed within 20 minutes otherwise the device will revert back to the previous configuration and reboot QuadroM32x 8L 26x 12Li 26xi SW Version 5 3 x 38 QuadroM32x 8L 26x 12Li 26xi Manual Installation Guide Step 2 Configuring the Quadro Step 2 A Using IP Lines Before starting the IP Lines specific configuration the appropriate IP Phone the list of SIP phones supported by Quadro is presented below should be connected to the Quadro ei ther through its LAN or WAN port If the phones are placed on the Quadro WAN please ensure that the Connect IP phones from WAN side checkbox is enabled on the Line Set tings page see Fig l 43 Each IP line should be configured individually from the Telephony menu Line Settings page IP Line Settings tab Man ile Used 8 Coteinced Bikel Bad ii i Mei ated Be Line Settings Onboard Line Gets E Line Sertiseps F Ensete Pri tor i tines L J nante trreware version control Condgore F phones kom LAN Ponit Diaul Tome pemadan Fig l 43 Line Settings page Click on the IP Line number to enter the IP Lines Settings page QuadroM32x 8L 26x 12Li 26xi SW Version 5 3 x 39 QuadroM32x 8L 26x 12Li 26xi Manual Installation Guide 7 i Main System Users Conferences Telephony Internet Uplink Network C P gl QuadroM32x 52
20. the PPTP server into the PPTP Server text field Choose the encryption for the traffic over the PPTP interface from the Encryption drop down list Authentication Settings require the Username and the Password used for the authentica tion on the ISP server Dial Behavior radio buttons e Dial Manually if this radio button is activated a button will be displayed in the main management window that serves to switch the Internet connection on off When ac cessing the Internet every station of the connected LAN has to connect to Quadro first e Always connected Quadro stays in the always connected mode This will allow Quadro always remain online in the network The IP Address Assignment field is used to specify the external IP address given to the Quadro Usually it is a dynamic address but in some cases you may be given a static IP address ne he Fis f ae rimpi balm oe Baa Mani intema Config aan Wirwd FPPP PPP hiji Fig 1 39 PPP PPTP Configuration page If your ISP assigns a dynamic IP address activate the Dynamic IP Address radio button otherwise activate the Fixed IP Address radio button and enter the IP address you were assigned by your ISP Keep Connection alive checkbox enables keeping the connection alive by sending control packets dedicated for the link state verification Click the Next button to display the WAN Interface Configuration page QuadroM32x 8L 26x 12Li 26xi SW Version 5 3 x 36 QuadroM
21. timeslot both for voice and data transmission CCS signaling uses a single timeslot for signaling data transmission for the whole trunk all other timeslots are used for voice transmission E1 the European system enables 30 active timeslots both for CAS and CCS to be used T1 the US system enables 24 timeslots if CAS is used and 23 if CCS is used Please Note Modifying the E1 T1 trunk settings may lead to some broken routes in the Local Call Routing Table QuadroM32x 8L 26x 12Li 26xi SW Version 5 3 x 52 QuadroM32x 8L 26x 12Li 26xi Manual Installation Guide Step 2 D Configuring the E1 T1 Settings Signaling Type CCS Man Spies hers Conleences Telephony indernet Up n Hetero epysi TL Ter Fig I 52 Trunk T1 Signaling Type CCS page If you selected CCS as your Signaling Type using the Trunk link will take you to the page shown above Here you can specify the signaling settings in more detail Further this page allows selection of the timeslots for signaling data and voice The Non Automat checkbox switches to non automatic Terminal Endpoint Identifier TEI searching and enables the TEI Address text field that requires a TEI number digit values from 0 to 63 for connection establishment between CO and E1 T1 client In automatic mode an E1 T1 connection will be established on the first available TEI while in non automatic mode a specific TEI may be reserved for the connection In this case both call partners
22. to select the type identifying the origin of call The Called Party Type of Number drop down list allows you to select the type identifying the subaddress of the called party of the call The Called Party Numbering Plan and Calling Party Numbering Plan drop down lists correspondingly indicate the numbering plan of the called party s and calling party s num ber The Incoming Called Digits Size text field indicates the number of received digits in a range from 0 to 255 required to establish a call When this field has a 0 value the system uses either the timeout defined in the T302 field or the Sending Complete Information element messages to establish a call Independent on the value in this field Sending Complete Information element and the pound sign always result in call establishment The Generate Progress tone on IP checkbox selection will generate the progress tone to IP When Generate Progress Tone to PSTN PBX checkbox is selected Quadro generates ring tones to callers during ISDN call dialing This feature is mainly applicable to 2 stage di aling mode Enable CLIR Service checkbox selection enables Calling Line Identification Restriction CLIR service which displays the incoming caller ID only if Presentation Indication is al lowed on the remote side Otherwise if CLIR service is disabled caller ID will be uncondi tionally displayed When the Alternative Disconnection Mode checkbox is not selected Quadro will discon
23. verified then after a few seconds the Extensions Management page is updated with the changes as shown in the below example Fig I 75 Fig I 76 Extensions Management page If you go back to Epygi s SIP Server you will find the value reg for this number in the col umn Stat Reg This indicates that the Quadro has successfully registered the new number If this does not happen after a few minutes again verify the SIP Number and passwords QuadroM32x 8L 26x 12Li 26xi SW Version 5 3 x 74 QuadroM32x 8L 26x 1 2Li 26xi Manual Installation Guide Appendix Checking the Connections Appendix Checking the Connections If the system doesn t seem to be working properly even when all the cables are connected properly it may be helpful to Start Network Diagnostics The WAN link IP configuration gateway DNS server and STUN NAT will all be checked To start diagnostics open the System s menu item Diagnostics and click Start Network Diagnostics A 7 a Main System Users Conferences Telephony Internet Uplink Network Cep 81 QuadroM32x 52 System Diagnostics Start detecting WAN Protocol Reboot this Device Start Network Diagnostics Start Call Capture Start E1 T1 Diagnostics Download system logs Basic Tests Checking for physical link WAN link ok Checking IP configuration statically Checking internet connectivity ICMP ping Gateway 192 168 70 5 reached Primary nameserver 192 168 0 2 reached Secondary nameser
24. your location Mam Salem there 9 Contermces feiephony mieni lipfink Hetet Eep Bi giit System Configuration Wizard Regional Settings and Preferences Fig I 31 Regional Settings page Proper configuration of Regional Settings is important for the functionality of the voice subsystem The Regional Settings determine the proper telephony parameters on the LINE and PHONE ports of the Quadro for the specified country Select the country where the Quadro is located If you do not find your country in the list pick the closest in your timezone QuadroM32x 8L 26x 12Li 26xi SW Version 5 3 x 29 QuadroM32x 8L 26x 12Li 26xi Manual Installation Guide Step 2 Configuring the Quadro The Quadro obtains the correct time automatically over the Internet from a time server If you are not located in the US Central standard time zone you will need to change the Timezone to your region Click on Next to display the Emergency and PSTN Access Code Settings page Emergency and PSTN Access Code Settings Ba Sie Uses Confenemies T eebesigel bad hiermit pank Hetaork System Configuration Wizard Emergency Codes and PSTN Access Code Settings Pitate enter all your Emergency Comes separated by commas and PSTN Access Code ino following heide Emergenty Codes Oni PSTN Acoeas Coda g Fig l 32 Emergency and PSTN Access Code Settings page You may enter your local specific emergency codes into the appropriate field For example i
25. 2x 8L 26x 12Li 26xi Manual Installation Guide Step 2 D Configuring the E1 T1 Settings Signaling Type CAS there afer om oe wta bsn ee ete Trdi E1 Signaling Type CAS Fig I 56 Trunk T1 Signaling Type CAS page If you selected CAS as your Signaling Type on the Trunk Settings Edit Entry page you will get the page shown above using the Trunk link The Incoming Interdigit Service link leads to the page where the dial plan for incoming E1 T1 calls from CO PBX to the Quadro can be configured The Incoming Interdigit Ser vice is used to configure E1 T1 dial plan for the incoming calls from CO PBX to the Qua dro This service allows you to speed up the call establishment procedure by detecting the prefix The calls will be speed up by the timeout defined in the Incoming Digits Timeout text field see below Consult with your CO before making changes in the E1 T1 dial plan In the Incoming Digits Timeout text field the time period may be specified during which incoming digits from the destination party calling Quadro will be collected before being ap plied as an incoming called number Values between 0 and 20000 in milliseconds are re quired The Signaling Standard drop down list is available only in E1 mode and allows selecting the connection signaling standard ITU ITU_T_2 or MELCAS In the table below the page lists all timeslots To configure the timeslots select one or more records from t
26. 3 B30 For Descending selection B channels will be defined QuadroM32x 8L 26x 12Li 26xi SW Version 5 3 x 57 QuadroM32x 8L 26x 12Li 26xi Manual Installation Guide Step 2 D Configuring the E1 T1 Settings from B23 30 to B1 If your CO PBX has Ascending B channels selection configured it is recommended to use Descending B channels selection and vice versa Please Note A timeslot can be used either for voice or data transfer The system prevents selecting a timeslot from the B channel list if it has already been selected from the D Chan nel receive transmit drop down list Edit will display the first page of the CAS signaling Wizard page see below which con tains 3 checkboxes e Enable Timeslot used to enable disable the selected timeslot s e Force Update Timeslot used to apply new settings immediately by restarting the timeslot s e Enable Echo Cancellation used to enable disable the echo cancellation fea ture on the selected timeslot s gt rey Main System Users Conferences Telephony Internet Uplink Network D oI quadrom Trunk 1 E1 Signaling Type CCS B Channels Edit Entry Timeslot 1 Enable Timeslot Force Update Timeslot V Enable Echo Cancellation Please check your pending events Copyright C 2003 2011 Epyqi Technologies Ltd All rights reserved Fig l 55 Trunk T1 Signaling Type CCS B Channels Edit page QuadroM32x 8L 26x 12Li 26xi SW Version 5 3 x 58 QuadroM3
27. 3 Timers e The T302 Timer text field requires the value for the T302 timer in milliseconds digit values from 0 to 15000 It indicates that the time frame system is waiting for a digit to be dialed When the timer expires it initiates the call e T309 Timer requires the value for the T309 timer in milliseconds numeric values from O to 90000 It is responsible for call steadiness during link disconnection within the period equal to this timer value If the value in this field is zero 0 the T309 timer will be disabled e T310 Timer requires the value for the T310 timer in milliseconds numeric values from 1000 to 120000 It is responsible for the outgoing call steadiness when CALL PRO CEEDING is already received from the destination but call confirmation ALERT CONNECT DISC or PROGRESS has not yet arrived e Alert Guard Timeout requires the value for the Alert Guard Timer in millisec onds numeric values from 0 to 500 between CALL PROC and ALERT messages Alert Guard Timer it is used when Quadro is connected to a slow ISDN PBX Recommended values are fast connection Oms normal 150ms default slow ISDN PBX 350ms very slow ISDN PBX 500ms The Coding Type drop down list allows you to select between a law and mu law coding types QuadroM32x 8L 26x 12Li 26xi SW Version 5 3 x 48 QuadroM32x 8L 26x 12Li 26xi Manual Installation Guide Step 2 C Using ISDN Lines The Switch Type is another configuration
28. 32x 8L 26x 12Li 26xi Manual Installation Guide Step 2 Configuring the Quadro WAN Interface Configuration If your ISP requires a specific MAC address for example for authentication it can be en tered on this page The required MAC address can be entered into the User defined field If a specific MAC address is not required leave the default selection This device selected Man System Users Comerences Telephony kiternat Uplink Network Cepygi Internet Configuration Wizard WAN Interface Configuration MAC Address Assignment tis device OO ab 0017 38 a oma SS Maemum Transfer Unit MTU MTU 1500 Eres Please check your pending gverta Copymem C 2009 2094 Cova Technologies Ltd All right reserved Fig l 40 WAN Interface Configuration page Use the MTU drop down list to select the maximum packet size on the Ethernet in bytes Click Next to display the DNS Settings page DNS Settings For DNS the selection is set to Dynamically by Provider When using a static IP address fixed values must be entered Man Syelen Users Conherarncas Tearheqel ening Goitecnveet Uyalindk Hartivnonk Cad Cp vgl quadram Internet Configuration Wizard DNS Settings Hameserer ats gim Ermano alty by prow der Daa a Fired Fined Marne server Address Naerieg err IP Clippoad Alernaliee Mame mercer AP Gliphoaed Pet chik riur pinga paita Cm tig hl iC SES Epes li 5a LE
29. 6x 12Li 26xi SW Version 5 3 x 79 a ETIS Leea TETY aad CAE Epygi Technologies Ltd Copyright 2003 2012 Epygi Technologies Ltd All rights reserved
30. A gh tiaren Fig l 41 DNS Settings page The Quadro will suggest the correct settings If Dynamically by Provider is selected the DNS server settings will be set automatically whenever a connection to the Internet is es tablished QuadroM32x 8L 26x 12Li 26xi SW Version 5 3 x 37 QuadroM32x 8L 26x 12Li 26xi Manual Installation Guide Step 2 Configuring the Quadro lf Fixed Nameserver Address is selected manually enter the IP addresses provided by your ISP for the name server and the alternative name server Clicking Next shows the summary page of the Internet Configuration Wizard Finishing the I nternet Configuration Wizard Main System Users Conferences Telephory internet Uplink Network Cepygi quas dia Internet Configuration Wizard Summary Page All settings sre Gone By pressing Finish you w Save and acbvale all setings start hve roliback feature Depending on your IP settings it is possibile tat you cannot reach he device any more You may have to reboot of reconfigure your PC con ATTENTION You have to confirm Mese seHngs on the mam index page within 20 minutes IT Mot Iho dorica will Gwitch Dack to Ine prewous configuration and revool Fig l 42 Internet Configuration Wizard Summary page Click the Finish button to complete the Internet Configuration Wizard The Quadro will then stop internal functions and apply the changes made in the Wizard After this is complete the Quadro will display
31. AT 5 cable 8 The CF socket enables connectivity of Compact Flash memory providing expansion for additional voice mails and record data Attention Power down the Quadro before inserting removing the Compact Flash memory card 9 The TELCO 50 pin connector socket with RJ 21 M connector enables up to 24 addi tional analog LINEs 3 26 support This is an FXS analog ports expansion 10 Power supply socket to connect a power cable 11 ISDN sockets to connect the Quadro to the ISDN network termination units to use PSTN services A straight Ethernet CAT 5 cable can be used with an RJ45 connector according to the ISDN Pin assignment see Appendix Pin Assignment of ISDN 12 The NT TE switches are used to control the QuadroM12Li 26xi device on the S T Bus If the QuadroM12Li 26xi is connected to the beginning or end of the S T Bus or if there is only one ISDN unit connected to the S T Bus then this switch should be QuadroM32x 8L 26x 12Li 26xi SW Version 5 3 x 10 QuadroM32x 8L 26x 12Li 26xi Manual Installation Guide Hardware Overview toggled to the NT Network Terminator position Otherwise if the QuadroM1 2Li 26xi is connected in the middle of the S T Bus the switch should be toggled to the TE Terminal Endpoint position S T Bus is a full duplex interface It consists of two groups one for transmit and the other one for receive of two wire interface and might support multiple devices up to 8 devices can be attached to the S T Bus
32. Go to System Status IP Line Registration Status to see if IP Line registra tion is successful e Dial 74 to get the line information e Make outgoing and accept incoming calls QuadroM32x 8L 26x 12Li 26xi SW Version 5 3 x 41 QuadroM32x 8L 26x 12Li 26xi Manual Installation Guide Step 2 Configuring the Quadro Supported SIP Phones Below is the list of SIP phones that are officially supported by Epygi and can be configured to work with QuadroM_ using both Plug and Play and the automatically configuration op tions as well as the full set of advanced features like paging and intercom e snom 300 also supports FVC e Aastra 9133 also supports FVC e snom 320 also supports FVC e Aastra 9143i 33i also supports FVC e snom 360 also supports FVC e Aastra 9480i 35i also supports FVC e Aastra 9480iCT e Aastra 6751i also supports FVC e snom 370 also supports FVC e snom 820 also supports FVC e snom 821 e Aastra 6753i also supports FVC e snom 870 also supports FVC e Aastra 6755i also supports FVC e snom MeetingPoint also supports FVC e Aastra 6757i 57i also supports FVC e Aastra 480i also supports FVC e Aastra 6757iCT 57iCT also supports FVC e Aastra 480iCT e Aastra 6730i also supports FVC e Aastra 9112i also supports FVC e Aastra 6731i also supports FVC e Aastra 6739i also supports FVC Below is the list of SIP phones that are tested and can be configured to work with QuadroM
33. Manual l Installation Guide About This Installation Guide ccc cece cece eee eeeeeeeeeeeeeeeeeeeeeenes 6 REQUINGIMECNUS csciodnccxecscusuusasiennenesnteatnoedarcemiencsseeneiantabeusecume enaeds 7 Hardware OvVervieW ccctcnucseusaw assess rnnr eE ANA AEAEE 8 The Connectors Panel of QUadroM32x 8L 26x 12LI 26X1 0 cc cece eens 8 QuadroM32x 8L 26x 12Li 26xi s Front Panel LEDS cece ccceeceeeeeeeeeees 12 Step 1 Installing the Quadro cece ccce cece cece eens eee e eee e eee eneneeeees 14 Networking OVErVICW ccccc cece cece nent ee eee e eee ee eeeeee ee eeeeeeeeeesgenneeeesgunnegs 14 LAN WAN Connection OptiOnS ccccecceeeeee tees eeeeeeeeeeseeeeeeeesenaeeeteeeaunes 15 Connecting the Hardware s sssssssrresssrrresrrrrsrrersrrrrerrrrrsrrererrrrerrrrerrne 20 Step 2 Configuring the Quadro cccceccee eee e cece ee eeee seen eeeeeeeeneeees 26 Step 2 1 LOGGING IN tO Quadro ss sessrsssrrrrserrresrrrrsrrrrsrrrrsrrrrerrrrrsrrne 27 Step 2 2 System Configuration Wizard ccccccce cece eee eeeeeeeeeeeeeeaeeeeeeeas 28 System COMMUN ALON cnc 2astetccdccccreneuseednes nates Dea En EREE CAERE EE EA EERE tases 28 DHCP Settings for the LAN Interface ccc cece cee eeeeee cece eeeeeeeeeeeesseeeeteeeseuaunes 29 Regional SettingS ssssssrsssrresrrrrrrrrsrrrrrrrrrerrrrerrrrrrrrerrrrrnrrrrrrrsrrrrenrrrerrrrrne 29 Emergency and PSTN Access Code Settings cccccecscee
34. Orange Orange White White Green 2 Green White White Brown 29 4 Brown White 6 White Slate Slate White Red Blue 3o 6 ued SB Red Orange 32 7 OrangeRed O o Red Green 33 Z Bs GreewRed 0 Red Brown 34 9 BrownRed o Black Blue 36 11 Blue Black 13 Black Brown 39 14 Brown Black 16 e Verify the product package contents are complete Refer to the contents sheet included in the packaging to determine if all the items were shipped in the box e Before you connect the hardware make sure that all devices are powered off Connect analog phones to the PHONE ports on the Quadro s rear panel You may connect up to two analog phones Connect the E1 T1 port to your PBX or the trunk from the PSTN Central Office Only after configuring the E1 T1 settings according to the specifications of your PSTN provider see Appendix Pin Assignment of E1 T1 e Connect the Ethernet port on your PC via a straight CAT 5 cable with an RJ45 connec tor to the LAN socket of the Quadro e Connect the IP phones to the switch and attach it to the LAN socket of the Quadro via a straight CAT 5 cable with an RJ45 connector e Connect the WAN port of the Quadro to the Internet service via a cable or DSL modem e Power up the DSL or Cable modem first e Connect the power cable to the POWER port on the back side of your QuadroM and plug the power plug into the power outlet The red LED Fault will glow for several seconds followed by the yellow LED
35. Signaling Wizard Country Settings Selected Timesioia 1 Countey Argariina j e Usa Default Country Saibrg aaan Ti Elaps cheek your pening execs Dipan E Ch A Lis eerie Lit Al rag raed Fig l 60 CAS Signaling Wizard page 4 This page only appears in E1 User mode when signaling selected from Signaling Type drop down list on the CAS Signaling Wizard Page 2 is R2 all types and is used to con figure country settings Country drop down list is used to set the location where Quadro is located to support the correct functionality of R2 signaling For countries absent in this list use ITU selection Use Default Country Settings checkbox restores default advanced settings for the se lected country When this checkbox is not selected next page will provide a possibility to manually configure advanced country settings Press Next to move to the fifth page of the CAS Signaling Wizard ee e leers On cow es Lahey teem CAS Signaling Vizard QuadroM32x 8L 26x 12Li 26xi SW Version 5 3 x Fig l 61 CAS Signaling Wizard page 5 63 QuadroM32x 8L 26x 12Li 26xi Manual Installation Guide Step 2 D Configuring the E1 T1 Settings This page only appears when Use Default Country Settings checkbox is not selected on the previous page and is used to configure advanced country settings ANI Category drop down list appears only when R2 signaling selected from Signaling Type drop down lis
36. Syetam Users Camarancaa Dalsia mad inet Uplink Hanawatk Internet Configuration Wizard Uplink Configuration WAM riliface Protocol WAN Intartace Randeidth Upstean Ditalelifal kbit s mia TODOS Ooensiream hoodoo Eba ria TOOO y Min Data Raw g kbirt Pinasa cheth your pending events Cepyight 0 SUE 1 Loyal Teste sia LEI Ali ria vie daha rete a Fig l 37 Uplink Configuration If the available bandwidth is used to the point where the quality of an additional IP call would suffer then new IP calls are rejected The bandwidth provided by your ISP must be specified for both Upstream and Down stream fields The default entry in both fields is 100000 the maximum bandwidth of the 100 MB uplink module For basic DSL and cable modem service in the United States typi cal values are 300 for Upstream and 1500 for Downstream The Min Data Rate text field is used to specify the amount of bandwidth reserved for data applications The value entered here needs to be smaller that the value specified for Up stream Bandwidth Specify the WAN Interface Protocol by choosing between available WAN interface proto cols PPPoE Point to Point over Ethernet PPTP Point to Point Tunneling Protocol and Ethernet Use Ethernet for DHCP or static IP For Ethernet clicking Next will display the WAN IP Configuration page If PPPoE is the selected WAN Interface Protocol the next page will be PPP PPTP Configuration For PPTP WAN Interface Protocol
37. Tone to PSTN PBX drop down list contains the options for send ing progress ring back tone to callers from the PSTN PBX The following options are available in the list e None configures the system to send ALERT messages without the Progress Indicator information element IE e Unconditional configures the system to send ALERT PROGRESS messages with the Progress Indicator IE With this option the system will send its own progress tone e Conditional configures the system to send ALERT PROGRESS messages with Pro gress Indicator IE With this option the system will send its own progress tone only if there is no early media 180 183 with SDP from the called party Incoming Called Digits Size indicates the number of received digits in a range from 0 to 255 required to establish a call When field has 0 value the system uses either the timeout defined in the T302 field or the Sending Complete Information Element messages to es tablish a call Independent from the value in this field Sending Complete Information Element and pound sign always cause call establishment DID Service o Disable DID service disables the DID service e Enable DID service enables the DID service The CCS DID Service button leads to the Trunk CCS DID Service page where CCS DID number s may be configured The CCS DID Service page is used for mapping a group of DID numbers to the certain destinations on the Quadro To begin managing DID numbers you must do t
38. able not plugged or broken Test failed If diagnostics are successful but you are still unable to place a call to 899 then check the SIP registration status Open the SIP Registration Status page using the Quadro management System menu item Status Besides the SIP registration information for the auto attendant and each connected extension the Detected Connection Type is shown If Quadro is placed behind a NAT router and the STUN is enabled the detected connection type and the IP address of this router s WAN port are displayed lee pte ety besl hae Quadro Status SIP Registration Status Hegoi Aion on SH Servers Rea Nane ene MP Regma sean SH imete to Macias Daw oe Time ped Morne Mta Device F Fig l 78 SIP Registration Status page Quadro cannot work behind your router if Detected Connection Type is one of the follow ing e Unknown connection unexpected error e Symmetric NAT e Symmetric Firewall e Blocked UDP If you get one of the above mentioned Detected Connection Types either connect the Qu adro in front of the router or configure NAT traversal manually as explained in Appendix Configuring NAT Traversal If you are unable to resolve your problems please send us a technical support request on the Support section of hittp www epygi com Please prepare a system log file and at tach it to your request To download the system logs open the System Diagnostics page System menu item Di agnos
39. active connection on the selected timeslot s will be interrupted Please Note Quadro does not support the Forward Digit selected on the CO when acting in the User mode with CAS Loop Start signaling type Get PSTN PBX Error Message checkbox enables notification message in case of outgo ing calls to unreachable incorrect or non existent destination When Generate Progress Tone to PSTN PBX checkbox is selected Quadro generates ring tones to incoming callers during E1 T1 call dialing This feature is mainly applicable to 2 stage dialing mode Enable Echo Cancellation checkbox enables the echo cancellation mechanism on the se lected timeslot s When Alternative Disconnection Mode checkbox is selected the Quadro will play a busy tone towards the PBX CO if the call has been failed After 60 second timeout the Quadro QuadroM32x 8L 26x 12Li 26xi SW Version 5 3 x Step 2 D Configuring the E1 T1 Settings 60 QuadroM32x 8L 26x 12Li 26xi Manual Installation Guide Step 2 D Configuring the E1 T1 Settings will disconnect the call from PBX CO and will stop playing the busy tone Voice Establishment Procedure manipulation radio buttons group is used to select a me thod of voice establishment on the trunk e On call acceptance with this selection voice will be established after call is being accepted e On channel selection with this selection call will be accepted during channel selection This selection is not allowed for
40. al functions and apply the changes made in the Wizard Home Ca Cpysl System Configuration Wizard Wired execution progress Preparing rollback Snapping SySbee weevices Dobtware Watchdog gt DECK Secvec gt WTF Server Saving new configurarion igs k gi wots apy gee if a a fl Corail Technalog in td All sights nena rme Fig I 34 Wizard Execution Progress page After this is complete the Quadro will reply with the Confirm Settings page requesting confirmation of the changes Press on OK to confirm the settings QuadroM32x 8L 26x 12Li 26xi SW Version 5 3 x 31 QuadroM32x 8L 26x 12Li 26xi Manual Installation Guide Step 2 Configuring the Quadro om Cepys quadrom Confirm settings Please press the Ok button to confirm the settings Ifyou don t press Ok within 20 minutes after start the system restores the previous configuration Copyright C 2003 2011 Epygi Technologies Ltd All rights reserved Fig I 35 Confirm Settings page Please Note You must confirm the settings within 20 minutes Otherwise the device will revert back to the previous configuration and reboot Please Note If you do not use DHCP for your LAN and you have changed your LAN set tings make sure that the IP address of the PC connected to Quadro is still within the speci fied IP address range otherwise your PC may not establish a connection to Quadro If you changed the network configuration of the LAN restart y
41. alog phone e Yealink SIP T22P e Thomson ST2030S e Yealink SIP T26P e Grandstream BT200 e Yealink SIP T28P e Grandstream GXP1400 e AudioCodes 310HD e Grandstream GXP1405 e AudioCodes 320HD Attention Call paging will not work if the called extension is in call 3 The Reset button may be used in two ways 1 to initiate a normal reset or 2 to carry out a factory reset A normal reset is executed by pressing the Reset button with a paper clip for an instant Pressing the reset button and holding it down for seven seconds or more will execute a factory reset This will restore the factory de faults and clear all settings including the IP address and the administration password you entered Please Note A Factory Reset forces the default LAN IP address of 172 30 0 1 and default admin password of 19 4 LINE sockets to connect the Quadro to the PSTN network using standard analog phone service These are FXO Foreign Exchange Office analog ports 5 PHONE sockets with RJ11 connectors enable connectivity of regular analog tele phones These are FXS Foreign Exchange Station analog ports Attention PHONE socket 1 must be connected to a telephone LINE 8 to enable lifeline support functionality 6 LAN RJ45 socket to attach to the IP phones in the Quadro s Local Area Network LAN via an Ethernet CAT 5 cable For connecting multiple IP phones a switch is used 7 WAN RJ45 socket to attach the Internet Uplink WAN via an Ethernet C
42. and T310 timers upon receiving the CONNECT message will send a CONNECT ACKNOWLEDGE message to the remote side and enter the active state When this check box is not selected Quadro will stop the T303 and T310 timers upon receiving the CON NECT message and will enter the active state without sending the CONNECT ACKNOWL EDGE message to the remote side The Override CLID with P Asserted Identity checkbox selection enables SIP P Asserted Identity support For the calls from SIP to E1 T1 if Invite SIP message contains a P Asserted ldentity or P Preferred Identity or Remote Party ID then the CallerlD on E1 T1 is sent with the value from the identity field SIP user agent should check existence of P Asserted Identity then P Preferred Identity then Remote Party ID to fill the identity field Sa ey l Wamp e Trunk 1 Ei Signaling Type CCE B Channels Fig l 54 Trunk T1 Signaling Type CCS B Channels page Channel Selection drop down list is used to select between the Preferred and Exclusive B channel selection methods For Preferred channel selection the CO answers to the call request by the first available timeslot while for Exclusive channel selection CO should feedback only by the timeslot used for the call request Channel Selection Ordering drop down list is used to choose the B channels selection Ascending or Descending When Ascending selection is configured B channels will be defined starting from B1 to B2
43. blinking Once the Info LED is off the boot sequence has been completed success fully LED indication during emergency firmware upload The red Fault LED and the yellow Busy LEDs will stop blinking alternately and start blink ing in parallel This shows that Quadro has accepted the emergency firmware and is load ing it After a few seconds Quadro will boot indicated as follows The red Fault LED will glow for a few seconds then the yellow Info LED will glow for another few seconds while the green Busy LED is jittering When the yellow Info LED extinguishes the boot se quence has been completed successfully QuadroM32x 8L 26x 12Li 26xi SW Version 5 3 x 13 QuadroM32x 8L 26x 12Li 26xi Manual Installation Guide Step 1 Installing the Quadro Step 1 Installing the Quadro Networking Overview To establish a connection between the Internet and your local area network LAN an ac cess router is needed The QuadroM IP PBX can serve among other functions as an ac cess router and will perform the task of connecting your LAN or a group of one or more PCs to the wide area network WAN or the Internet The Quadro will process and regulate the data traffic between these two networks The Quadro is a device with two sides one side connects to your LAN and the other side connects to the Internet or to the WAN Quadro s firewall and Network Address Translation NAT functionality protects your LAN from being seen from the Internet s
44. ce center iv products that have had their original manufacturer s serial numbers altered defaced or deleted v damage due to lightning fire flood or other acts of God In no event shall Epygi s liability exceed the price paid for the product from direct indirect special incidental or conse quential damages resulting from the use of the product its accompanying software or its documentation Epygi offers no refunds for its products Epygi makes no warranty or representation expressed implied or statutory with respect to its products or the contents or use of this documentation and all accompanying software and specifically disclaims its qual ity performance merchantability or fitness for any particular purpose Return Policy If the product proves to be defective during this warranty period call Epygi Customer Support at 972 692 1166 to obtain a Return Material Authorization RMA Number Registered users also may access Epygi s Technical Support www epygi com Support to send their RMA request For Brazil representatives call 21 2518 3161 or contact via Web www saga com br Please have your proof of purchase on hand when contacting us When returning a product mark the Return Authorization Number clearly on the outside of the package and include your original proof of purchase Return requests cannot be processed without proof of purchase Customers are responsible for shipping and handling charges when shippi
45. ch a phone connected to the first PHONE port of the Quadro IP telephony Dial 899 and you will hear a voice message that confirms you have successfully established an IP call If this call is not successful go to Appendix Checking the Connections for troubleshooting You may customize the following settings by logging in to the Quadro s Web Management see Step 2 1 Bandwidth to regulate the number of calls allowed by the Quadro to avoid degradation in low bandwidth conditions Time Date to ensure the correct time and time zone are used for call records Regional Settings if your Quadro is located outside the United States it is important to properly configure your line connections to the PSTN in your loca tion Firewall if your Quadro is connected behind a router with its own firewall ser vice running disable the firewall to make Quadro accessible for management purposes QuadroM32x 8L 26x 12Li 26xi SW Version 5 3 x Step 2 Configuring the Quadro 26 QuadroM32x 8L 26x 12Li 26xi Manual Installation Guide Step 2 Configuring the Quadro Step 2 1 Logging in to Quadro e Start a browser MS Internet Explorer Netscape Opera Mozilla Firefox etc on aPC connected to the QuadroM via the LAN or WAN interface e Since Firewall is disabled on the QuadroM by default you may connect the Web GUI either from WAN or LAN side of the Quadro To connect the Quadro s Web GUI from the WAN side enter http Quadr
46. d be defined Use the checkboxes to select the Receive Answer Signal value Multiple values are allowed for each signal Disable selection disables Group B Support and requires defining the Answer Signal parameter QuadroM32x 8L 26x 12Li 26xi SW Version 5 3 x 65 QuadroM32x 8L 26x 12Li 26xi Manual Installation Guide Step 3 RegisteringonEpygi sTechnicalSupport Step 3 Registering on Epygi s Technical Support It is recommended that you register your Quadro on the Epygi Technical Support web page Registration will give you access to the Technical Support Database There you can submit requests concerning technical problems as well as refer to the Frequently Asked Questions FAQ section In addition the technical support page allows users to download new firmware manuals and other information You can access the support section only if you are registered Additionally registration at Epygi s Technical Support web page gives you the username and password to login to the Epygi SIP Server To register you need to know the serial number of your Quadro which is located on a label on the bottom of Quadro You will also need the date of purchase Next open the Epygi home page www epygi com select Support and click on Registration Form The online registration page will appear pys fupport Cenbir o Amiiatar Register Logit Lost Farpacral Ernail amp mar Full Same Email Padaword Pateword Agani U
47. d to a cable or xDSL modem IP phones are placed on the LAN side of the QuadroM8L 26x QuadroM32x 8L 26x 12Li 26xi SW Version 5 3 x 16 QuadroM32x 8L 26x 12Li 26xi Manual Installation Guide Step 1 Installing the Quadro Internet PSTN Fig l 11 Configuration QuadroM8L 26x behind a router with IP phones on LAN This configuration is identical to the previous configuration with the difference that IP phones are connected to the LAN port of the QuadroM The QuadroM can be configured as a DHCP server to provide the network parameters to the devices on its LAN e A QuadroM12Li 26xi with an Ethernet WAN port behind a router which is con nected to a cable or xDSL modem IP phones are placed on the LAN side of the QuadroM12Li 26xi Local Internet IP Router ISDN ports Fig l 12 Configuration QuadroM1 2Li 26xi behind a router with IP phones on LAN QuadroM32x 8L 26x 12Li 26xi SW Version 5 3 x 17 QuadroM32x 8L 26x 12Li 26xi Manual Installation Guide Step 1 Installing the Quadro e A QuadroM32x IP PBX used as an Internet Access Router connected di rectly to the Internet CO PBX Internet WAN port Ethernet Fig l 13 Configuration QuadroM32x used as Internet Access Router The Admin PC is connected to the Quadro ETH port or WAN port to access the Web Man agement of the Quadro e A QuadroM8L 26x IP PBX used as an Internet Access Router connected di rectly to the Internet PSTN Internet WAN
48. dro s Attendant Cut Through checkbox is available when signaling selected from the Signaling Type drop down list on the CAS Signaling Wizard Page 2 is different from R2 all types and is used to reconnect the call terminated by some reason e g user error network problems etc by going on hook and off hook again even if the call partner is off hook and not in volved in the call Automat Ringing Down checkbox is available when signaling selected from the Signaling Type drop down list on the CAS Signaling Wizard Page 2 is different from R2 all types and allows an E1 T1 device connected to the Quadro to establish a hot line call automatic call without any digits dialed Pass Through Pound Sign checkbox is only available when signaling selected from the Signaling Type drop down list on the CAS Signaling Wizard Page 2 is different from E amp M FGD or R2 except for R2 DTMF When this checkbox is selected the pound sign detected in the dialed number will be passed through and will be considered as a part of the dialed number When this checkbox is not selected the detected pound sign will be considered as a call acceleration digit QuadroM32x 8L 26x 12Li 26xi SW Version 5 3 x 62 QuadroM32x 8L 26x 12Li 26xi Manual Installation Guide Step 2 D Configuring the E1 T1 Settings Press Next to move to the forth page of the CAS Signaling Wizard Maln Syma Use Conlermnces Talepleomy intarnet Uplink Metwerk CAS
49. e Quadro devices Once they are entered in the Quadro they will be regis tered and can then be used Login to the Quadro and go to Extensions Management whol i Wha er Cate lipy ay teeti E AEL ama Extentions Management LH i Ges iit bee ee eee Rei hei Gee Pee Loder I stort em W ijr Pp ped age od ype Merny aiii i mies ii SEER a i m i Phal tassa Tora Fe et LH Wih Loer Fig l 73 Extensions Management page Select the first extension to change by clicking the appropriate checkbox and press Edit functional button The Extensions Management Edit Entry page will be displayed Go to the General Settings page and adjust the Display Name as needed nen Main System Users Conferences Telephony Internet Uplink Network Ced e P 8 l tropical Extensions Management Edit Entry General Settings General Settings 102 SIP Settings SIP Advanced Settings Display Name Subject user1 Password essees Choose Generated Password Confirm Password 2000000 Remote Settings Call Queue Settings Voice Mailbox Settings Licensin Attached Line Line 2 Cluse Kickback O Allow Call Relay CI GUI Login Allowed Go To User Settings Ea 3pec Click2Dial Login Allowed Go To Line Settings Cl Show on Public Directory Go To Codec Settings Percentage of Total Memory 5 Vv C Allow other users to Barge Into this extension Edit Barge In Access List Please check your pe
50. e cece sete eeeseesseeeeeeeeeeees 30 Finishing the System Configuration Wizard s ssssssssressrrrrerrrrerrrnerrrrerrrrrerrreere 31 Step 2 3 Internet Configuration Wizard sessesssrrsssrrrrsrrrsrrrrerrrrrsrrne 33 Uplink Cong Graton lt i ncuconcusmerinetececonnvemendoxemarcancese San AENA EERE En AEAEE EEEREN CERERE 34 WAN IP Configuration essssssrruesrrrrsrrrsrrrrerrrrerrrrsrrrrrrrrerrrrsnrrrrrrrsrrrrerrrrerrrerrr 35 PPP PPTP Configuration sssssssssrsrrrnesrrrrrrrrsrrrrrrrrrrrrrnrrrrrrrrrerrrrsrrrrrrrrerrresrrne 36 WAN Interface Configuration sssrssrrrrerrresrrrrrrrrsrrrrerrrrrrrrrerrresrrrrrrrrerrresrrn 37 DNS Settings eissis rei ini rnon hEN nn ase EEEE EEE EET e EErEE EE EEATT E ENNE nE 37 Finishing the Internet Configuration Wizard s sssserrsssrrrsrrererrresrrrerrrrerrrrerre 38 Step 2 A Using IP LINES scsicsaccnvevecer tw scndon vit rA 39 Supp rted SIP PHONES eveveveeeveveveesveweysiadatcieielnise elidel ii 42 Tested SIP PhoneS susssssnsrrnrsrrrrnsrrrrrsrrrrsrrrrerrrrrerrrrrsrrrrsrrrnrrrreenrrrerrne 42 Step 2 B Using Receptionist ccccccccceeeeeeeeeeeeeee seen eee eeneeeeeees 44 Step 2 C USING ISDN LINGS iin cccioucetoeeecrecsceeeseuatvenscstisunemexowacneeae 45 Step 2 D Configuring the E1 T1 SettingS cece cece ees 51 Editing the Ely TA Tie pie connon ca shcctvedusd exdicetvsdaadetinbanasantdoddcedeusctsedadnelncdeudstindaveds 52 Signaling Type CCS
51. ecom mended Please Note The QuadroM32x 8L 26x IP PBX is shipped with one RJ11 cable and one straight RJ45 CAT 5 cable The QuadroM12Li 26xi IP PBX is shipped with one straight RJ45 CAT 5 cable If the LAN connector of the Quadro connects to a hub or switch a cros sover cable may be required Other cables are added according to the different connectivity requirements of the QuadroM IP PBX types QuadroM32x 8L 26x 12Li 26xi SW Version 5 3 x 7 QuadroM32x 8L 26x 12Li 26xi Manual Installation Guide Hardware Overview Hardware Overview The Connectors Panel of QuadroM32x 8L 26x 12Li 26xi The illustration below includes the connector s panel of QuadroM epyst su out Lad epygi Fig l 2 QuadroM26x s Connectors Panel Fig l 3 QuadroM Back Power Panel Chado i epygi o Ene Fig l 4 QuadroM12Li s Connectors Panel QuadroM32x 8L 26x 12Li 26xi SW Version 5 3 x 8 QuadroM32x 8L 26x 12Li 26xi Manual Installation Guide Hardware Overview Fig l 5 QuadroM32x s Connectors Panel 1 For QuadroM8L 26x 12Li 26xi AUDIO IN connector connects Quadro to the radio or any other audio resource to be used for the hold music 2 For QuadroM8L 26x 1 2Li 26xi AUDIO OUT connector is used for Paging service The Paging Group service is used to page a group of extensions by forcing extensions to go off hook and opening one way communication The service is particularly used for announcements addressed to a
52. ed to WAN a ini E e AE E LAN port e a _ a WAN port Madem Ce PC Fig l 18 Installation QuadroM12Li 26xi behind a router with IP phones on WAN QuadroM32x 8L 26x 12Li 26xi SW Version 5 3 x 20 QuadroM32x 8L 26x 12Li 26xi Manual Installation Guide Connecting the Hardware e QuadroM32x behind a router with IP phones connected to LAN ee Qhuadro SE epys 5 dka kaia F YHP GATEWAY E LAM port e b Router Analog Phones a Switch H Central Office or SWAN port w Local PBX Moder p Da d E j 4 IP Phones aN F Fig l 19 Installation QuadroM32x behind a router with IP phones on LAN i e QuadroM8L 26x behind a router with IP phones connected to LAN Quadro ec epygi sco K Router T Analog Phones Ae i port Switch adain IP Phones Central Office or ey SS Local PBX oo SIET gt lt 4 Fig l 20 Installation QuadroM8L 26x behind a router with IP phones on LAN e QuadroM12Li 26xi behind a router with IP phones connected to LAN epygi oo SE n ERD ae bee ISDN Ports Fi IP Phones li Admin PE Ai m eat a Fig I 21 Installation QuadroM1 2Li 26xi behind a router with IP phones on LAN QuadroM32x 8L 26x 12Li 26xi SW Version 5 3 x 21 QuadroM32x 8L 26x 12Li 26xi Manual Installation Guide Con
53. ephone company may make changes in its facilities equipment operations or procedures that could affect the op eration of the equipment If this happens the telephone company will provide advance notice for you to make the neces sary modifications to maintain uninterrupted service Connection to a party line service is subject to state tariffs Contact the state public utility commission public service commission or the corporation commission for information If your home has specially wired alarm equipment connected to the telephone line ensure the installation of the Quadro does not disable your alarm equipment If you have any questions about what will disable alarm equipment consult your telephone company or a qualified installer QuadroM32x 8L 26x 12Li 26xi SW Version 5 3 x QuadroM32x 8L 26x 12Li 26xi Manual Installation Guide Electrical Safety Advisory To reduce the risk of damaging power surges we recommend you install an AC surge arrestor in the AC outlet from which the Quadro is powered Industry Canada Statement This product meets the applicable Industry Canada technical specifications Safety Information Before using the Quadro please review and ensure the following safety instructions are adhered to To prevent fire or shock hazard do not expose your Quadro to rain or moisture To avoid electrical shock do not open the Quadro Refer servicing to qualified personnel only Never install wiring during a ligh
54. ersion 5 3 x 46 QuadroM32x 8L 26x 12Li 26xi Manual Installation Guide Step 2 C Using ISDN Lines For MSN service enabled the Routing Settings page is used to assign MSN numbers to the certain destinations on the Quadro The MSN number can be assigned to the Quadro s extensions to the Auto Attendant or to the routing agent The destination selected from this page will ring upon incoming call to the corresponding MSN number comes in The fields in the MSN Number column require the MSN numbers allocated to the Quadro Please Note At least one MSN number should be defined in this page The system dis plays an error message if the same MSN number is used twice in this page The Route Incoming Call to drop down lists is used to select the destination where the in coming call addressed to the certain MSN number will be routed Choosing the Routing with inbound destination number selection will automatically use the initially dialed num ber to connect the destination without any additional dialing If MSN is disabled on the ISDN Wizard MSN Settings page the ISDN Wizard Routing Settings page contains only one Route Incoming Call to drop down list Selecting the Use Default outgoing Caller ID allows you to overwrite the source caller in formation with the one specified in the Default outgoing Caller ID field when placing out going calls toward the CO The Default outgoing Caller ID field requires the caller ID for the outgoing calls fro
55. figured Run the ISDN Wizard for each ISDN trunk to make sure that all settings are proper To ac cess ISDN Wizard push the appropriate trunk number in the ISDN Trunk Settings table The ISDN Wizard ISDN Settings allows you to choose the interface type and the con nection type of the selected trunk s The Interface Type drop down list allows you to select between the User and the Network interfaces If the ISDN port of the Quadro is connected to the CO then User interface type should be selected If the ISDN port of the Quadro is connected to the PBX then Network interface type should be selected in that case Quadro acts as a CO for that PBX The Connection Type manipulation radio button group allows you to choose the connec tion type for the selected trunk s e PTP Point to Point In case of connection to the CO User interface type is selected on Quadro choose this option if only Quadro is connected to the ISDN trunk from CO no other ISDN de vices are connected to the particular ISDN trunk from CO besides the Quadro In case of connection to the PBX Network interface type is selected on Quadro choose this option if only the PBX is connected to the ISDN trunk from the Quadro no other ISDN devices are connected to the particular ISDN trunk from the Quadro In both cases with this selection Quadro sets the TEI to manually mode assigning the default value of 0 If needed that value can be changed later in the Advanced Set ti
56. group of extensions Service allows to page multiple extensions by dialing the Paging Group extension Please Note The Paging Group service requires called extensions to use one of the fol lowing SIP or analog phones which are able to automatically go off hook e snom 190 e Grandstream GXP1450 e snom 200 e Grandstream GXP2000 e snom 220 e Grandstream GXP2100 e snom 300 e Grandstream GXP2110 e snom 320 e Grandstream GXP2120 e snom 360 e Grandstream GXV3140 e snom 370 e Grandstream GXV3175 e snom 820 e Polycom SoundPoint IP 300SIP e snom 870 e Polycom SoundPoint IP 330SIP e snom MeetingPoint e Polycom SoundPoint IP 331SIP e Aastra 480i e Polycom SoundPoint IP 335SIP e Aastra 480iCT e Polycom SoundPoint IP 450SIP e Aastra 91121 Polycom SoundPoint IP 501SIP e Aastra 9133 e Polycom SoundPoint IP 550SIP e Aastra 9143i 33i e Polycom SoundPoint IP 601SIP e Aastra 9480i 35i Polycom SoundPoint IP 650SIP e Aastra 9480iCT Polycom SoundStation IP 6000 e Aastra 67511 Polycom VVX 1500 e Aastra 6753i e Linksys SPA921 e Aastra 6755i e Linksys SPA922 e Aastra 6757 Linksys SPA941 e Aastra 6757iCT e Linksys SPA942 QuadroM32x 8L 26x 12Li 26xi SW Version 5 3 x 9 QuadroM32x 8L 26x 12Li 26xi Manual Installation Guide Hardware Overview e Aastra 67301 Linksys SPA2002 e Aastra 6731i e Linksys SPAPAP2T e Aastra 6739i e Yealink SIP T20P e Aastra 480e an
57. gures the period in milliseconds digit values from 1000 to 99999 for E1 T1 client idle timeout The Service Provider provides these settings In the ISDN L3 Timers area the T302 Timer text field requires the value for the T302 timer in milliseconds digit values from 0 to 15000 and indicates the time frame system is waiting for a digit to be dialed and when timer expires it initiates the call The timer is not applica ble for DMS 100 switch types The T309 Timer text field requires the value for the T309 ti mer in milliseconds digit values from 0 to 90000 responsible for call steadiness during link disconnection within the period equal to this timer value If the value in this field is 0 the T309 timer will be disabled The T310 Timer text field requires the value for the T310 timer in milliseconds digit values from 1000 to 120000 responsible for the outgoing call steadi ness when CALL PROCEEDING is already received from the destination but call confirma tion ALERT CONNECT DISC or PROGRESS is not yet arrived The No Answer Dis connect Timer text field is only available in Network mode and requires the value for the No Answer Disconnect Timer digit values from 0 to 200000 This timer is used in certain types of PBXs The value 0 indicates that the timer is disabled When time expires Quadro will play a busy tone towards the PBX if the call has been disconnected by the peer The D Channel Timeslot For Transmit Receive drop down list in
58. he following In the Start DID Number and End DID Number text fields enter a range of DID numbers The Start DID Number field must indicate a shorter number than the End DID number field Otherwise the following error message appears End DID number should be greater than Start DID number Select the destination from the Incoming Outgoing Call To From drop down list where the incoming outgoing call addressed to the certain DID numbers range will be routed The DID number can be assigned to the Quadro s extensions to the Auto Attendant or to the routing agent Choosing the Routing with inbound destination number selection will automatically use the initially dialed number to connect the destination without any additional dialing The following functional buttons are available on this page e Add is used to add the range of DID numbers Once the DID numbers have been added you will see the extensions and their assigned DID numbers in the table below For example if you have inserted 1000 in the Start DID number text field and 1003 in QuadroM32x 8L 26x 12Li 26xi SW Version 5 3 x 55 QuadroM32x 8L 26x 12Li 26xi Manual Installation Guide Step 2 D Configuring the E1 T1 Settings the End DID number text field then DID numbers 1000 1001 1002 and 1003 will be added to the table e Delete is used to delete the DID numbers from the table with the selected range in the Start DID Number and End DID Number fields o Delete All i
59. he table and press Edit functional button This will open CAS Signal ing Wizard where timeslot settings might be configured QuadroM32x 8L 26x 12Li 26xi SW Version 5 3 x 59 QuadroM32x 8L 26x 12Li 26xi Manual Installation Guide Main Syetem Usem Conferences Talaplony imamet Uplink Meraark CAS Signaling Wizard Signaling Type Settings Seleched Tintslots 1 Alvand Call Type Baik Incoming and oulgomeE aja Signaling Type R2 Comaniied wih AMI w i Face Updte Toneslal Cler PSTWPEX Eror hinssage Generale Pregeda fone to PRINS LI Ahamatie Discaneection hig Voice Establishment Procedure Fig l 57 CAS Signaling Wizard Page 1 From the first page signaling type settings of the timeslot s might be configured Allowed Call Type is used to select the allowed call directions incoming outgoing or both Signaling Type allows selecting the CAS signaling type Please Note R2 signaling compelled and non compelled can only be used with an E1 in terface in User mode Independent on the selection in this drop down list Quadro with the T1 interface in the CAS mode is unable to detect the busy tone on the destination side For E1 interface in the CAS mode busy tone will be detected only for R2 compelled and non compelled both with and without ANI signaling types Force Update Timeslots checkbox can be optionally selected in order to apply new set tings immediately This will force the timeslot s to be restarted and any
60. hone extensions After suc cessfully configuring the Quadro a user will be able to make SIP and local PBX calls as well as calls to the PSTN and access the Internet from devices connected to the LAN e QuadroM8L offers 8 phone line FXO 2 phone extensions FXS 1 Ethernet WAN port and 1 Ehernet LAN port e QuadroM26x offers 8 phone line FXO 26 phone extensions FXS 1 Ethernet WAN port and 1 Ehernet LAN port e QuadroM12Li supports 6 phone line ISDN 2 phone extensions FXS 1 Ethernet WAN port and 1 Ethernet LAN port e QuadroM26xi supports 6 phone line ISDN 26 phone extensions FXS 1 Ethernet WAN port and 1 Ethernet LAN port e QuadroM32x offers one phone line E1 T1 2 phone extensions FXS 1 Ehernet WAN port 1 Ethernet LAN port and 1 ETH port This Installation Guide does not provide advanced configuration information For these fea tures refer to the Administrator s and Extension User s Guides step 1 Installing the Quadro explains the connection of cables and devices to the Qua dro Step 2 Configuring the Quadro describes the configuration steps necessary to integrate the Quadro into your network environment Step 2 A Using IP Lines explains how to configure IP lines on the QuadroM IP PBX and to connect IP phones Step 2 B Using Receptionist refers to the document describing Receptionist s configura tion on the Quadro Step 2 C Using ISDN Lines explains how to configure ISDN trunks and to define a
61. ide making the LAN private and secure Both Ethernet WAN and LAN ports transmit up to 100 Mbps traffic Every device within an IP network requires a unique IP address to identify itself Since the Quadro connects to both the LAN and the WAN it has to be part of both networks and must have two IP addresses one for the WAN side and one for the LAN side The Qua dro s integrated firewall NAT functionality will hide the LAN IP address from the WAN lIn ternet side There are two ways of assigning an IP address statically or dynamically A Static IP address is a fixed manually assigned IP address that remains valid until changed If you plan to use the Quadro as your Internet access router contact your Internet Service Provider ISP to find out if a static IP address is assigned to your account If so you will need this static IP address when configuring the Quadro device A dynamic IP address is a temporary address that is automatically assigned by your ISP and will change periodically If your ISP offers a dynamic IP address the Quadro will act as a DHCP client and will receive a new IP address from the ISP s DHCP server or PPPoE feature Please Note A DHCP client is a piece of software that requests an IP address from a DHCP server A DHCP server assigns on request a unique IP address to a device The Quadro like many routers acts as a DHCP client on its WAN interface and as a DHCP server on its LAN interface The Quadro mus
62. ing A and B bits are predefined Fields may have either 0 or 1 values Invert A B C D text fields are used to invert the ABCD status bits in time slot 16 before TX and after RX If bit is set to 1 the router inverts it before transmission and after the receipt End of DNIS l 15 checkbox is used to enable End of DNIS service Collect Call checkbox is only available when Brazil is selected in the Country drop down list on the previous page of the wizard and when the PBX attached to the Quadro supports this feature When this checkbox is selected and in case of incoming calls always the called destination will pay for the call Option is particularly applicable when calling from the mobile phone Checkbox should be selected when the appropriate feature is enabled on the PBX Group B Support manipulation radio button group is present only when R2 signaling se lected from Signaling Type drop down list on the previous page is different from R2 DTMF and is used to enable disable the Group B Support The Group B Support manipulation radio button group offers following selections e Enable this selection enables Group B Support both for answer and busy rec ognitions of transmit and receive signals This selection requires you to define transmit and receive signals The Transmit Answer Signal and Transmit Busy Signal parameters are defined from the drop down lists on this page When trans mit signals are selected press Next on this page to acce
63. it is to be configured on the QuadroM32x Press Next to move to the third page of the CAS Signaling Wizard QuadroM32x 8L 26x 12Li 26xi SW Version 5 3 x 61 QuadroM32x 8L 26x 12Li 26xi Manual Installation Guide Step 2 D Configuring the E1 T1 Settings Main System User Conferences Telephony lntermet Uplink Network CAS Signaling Wizard Routing Settings Fig l 59 CAS Signaling Wizard Page 3 From this page the destination for incoming calls to be routed to can be selected and other routing settings might be configured Route Incoming Call to drop down appears when Both incoming and outgoing calls or Incoming calls only is selected from the Allowed Call Type list and allows selecting the destination where incoming calls should be routed The list contains all extensions of the Quadro Attendant and Routing agent Choosing the Routing with inbound destination number selection will automatically use the initially dialed number to connect the destina tion without any additional dialing When DID service is enabled in User mode only incoming calls can be only routed to the Routing agent with simple Routing and Routing with inbound destination number call routing possibilities Attention When Quadro acts in the Network mode with the Attendant as a destination to route the incoming calls digit forwarding should be disabled on the PBX side Otherwise incoming digits may be mistaken as special calling codes on the Qua
64. k CCS Signaling Settings page depending on the selected signaling type Selecting the corresponding trunk s checkbox and pressing Edit will open the Trunk Edit Entry page The E1 T1 Stats link is displayed for every ac tive Quadro trunk and leads to the page where the E1 T1 trunk and the traffic statistics can be viewed QuadroM32x 8L 26x 12Li 26xi SW Version 5 3 x 51 QuadroM32x 8L 26x 12Li 26xi Manual Installation Guide Step 2 D Configuring the E1 T1 Settings Editing the E1 T1 Trunk Main System Users Conoences Telephony Imtegned Uplink HoPyook Trunk 1 Edit Entry Interface Type User kat Siqnaling Type CCS Fraime Mode HO CAC Line Build Gua iahh Coding Type lew LeopBackMode tha_loogback Clock Meche Slave i Line Code Frans Mode Line Gralla Ore Coding Type LeopBackMode Clock Meds Seu Back Plagga pending menial ge check your p ge check y i Capai 0 D0 Ea Terraa Lid All rights rer Fig l 51 Trunk Edit page Select Network as your Interface Type if your QuadroM32x is connected to a PBX other wise choose User Next you are required to enter the Signaling type CAS or CCS adjust the correct inter face type E1 or T1 and specify the requested settings of the selected interface type The appropriate parameters should be requested from the service provider or in case of con necting to a PBX according to the settings in the PBX manual CAS signaling allows using the same
65. listed in the In coming Outgoing Call To From field The Default outgoing Caller ID field requires the caller ID for the outgoing calls from the Quadro through the E1 T1 trunk If this checkbox is enabled but no value is defined in the Default outgoing Caller ID empty caller information will be sent to the CO If this check box is disabled and the default caller ID does not match one s listed in the Incom ing Outgoing Call To From field source caller information will be forwarded to the CO The Generate Progress tone on IP checkbox selection will generate the progress tone to QuadroM32x 8L 26x 12Li 26xi SW Version 5 3 x 56 QuadroM32x 8L 26x 12Li 26xi Manual Installation Guide Step 2 D Configuring the E1 T1 Settings IP H 323 or SIP If the Send ALERT Message on Call Ringing checkbox is selected the system will send ALERT messages to callers from the PSTN PBX on call ringing If not the system will send a PROGRESS message on receiving early media from the called party if the Generate Progress Tone to PSTN PBxX setting is not set to None Selecting the Enable CLIR Service checkbox enables the Calling Line Identification Re striction CLIR service which displays the incoming caller ID only if Presentation Indication is allowed on the remote side Otherwise if the CLIR service is disabled the caller ID will be unconditionally displayed When the Enable Connect Acknowledge Option checkbox is selected Quadro will stop the T303
66. m the Quadro through the ISDN trunk That number should be regis tered at the CO and can be one of the MSNs provided by the CO If this checkbox is en abled but no value is defined in the Default outgoing Caller ID empty caller information will be sent to the CO If this checkbox is disabled the source caller information will be for warded to the CO Select the Advanced Settings checkbox if you wish to adjust trunk L2 and L3 Settings manually otherwise leave this checkbox unselected to use the system default values Ham frien lhe Dedegd ining hads trod Lil Biziak ISDN Wizard Routing Settings Ved ic ong Call be Fig l 48 ISDN Wizard Routing Settings The ISDN Wizard L2 amp L3 Settings is used for advanced configuration only and contains L2 amp L3 Settings This page only appears when the Advanced Settings checkbox is se QuadroM32x 8L 26x 12Li 26xi SW Version 5 3 x 47 QuadroM32x 8L 26x 12Li 26xi Manual Installation Guide Step 2 C Using ISDN Lines lected on the previous page of the wizard This page contains the following components Fig 49 ISDN Wizard L2 amp L3 Settings ISDN L2 Timers e Excessive Ack Delay T200 configures the period in milliseconds numeric values from 500 to 9999 between the transmitted signaling packet and its acknowledgement received e Idle Timer T203 configures the period in milliseconds numeric values from 1000 to 99999 for the ISDN client idle timeout ISDN L
67. n the United States the emergency number is 911 whereas in Germany it is 112 110 In case of an emergency you can then pick up any FXS phone and dial your configured emergency code without any prefixes for PSTN calls The PSTN Access Code is the prefix number you choose to dial to tell the Quadro to make this call over PSTN Users in the United States will usually choose 9 here European users usually would want to enter zero 0 If you do not enter anything into this field the PSTN Access Code configuration should be done manually from the Call Routing table Click on Next to display the Summary Page QuadroM32x 8L 26x 12Li 26xi SW Version 5 3 x 30 QuadroM32x 8L 26x 12Li 26xi Manual Installation Guide Step 2 Configuring the Quadro Finishing the System Configuration Wizard Mee Syston Users Cmime es Telnphe Biin pert Lipo Meteor System Configuration Wizard Summary Fage A comings are done By pressing Finish you will save and acivale all tetings stan ive moiiack traine Bepending on your IP seSinge lis poteible lhal you cannoli reach lhe devises ary mee You may hive i rebool or reconfigure your PS ATTENTION You han to conden those sphings on the main inden page within 20 minutes fined the devon will pwitch back to the Pious Configuration and reboot Fig l 33 System Configuration Wizard finishing page Click on Finish to complete the System Configuration Wizard The Quadro will then stop in tern
68. nding events Copyright C 2003 2011 Epygi Technologies Ltd All rights reserved Fig I 74 Extensions Management Edit Entry General Settings page Go to the SIP Settings page to enter the SIP Registration Settings you received from the Epygi SIP server QuadroM32x 8L 26x 12Li 26xi SW Version 5 3 x 73 QuadroM32x 8L 26x 12Li 26xi Manual Installation Guide Configuring Quadro Extensions Mey Spee ean Codae Telephony birt Thank Meet a Extensions Management Edit Entry oh i tipar Sanirji Le Line Senper a Le Locked Sean Fig I 75 Extensions Management Edit Entry SIP Settings page e Enter the SIP registration number displayed in the column Ext into the text field Reg istration User Name e In the Password field enter the password you specified when registering at the SIP server and confirm it in the field below e In Registration SIP Server the selected SIP server address must be entered If you use the Epygi SIP server you may enter sip epygi com e Most SIP server providers including Epygi use port 5060 as the Registration SIP Port You may leave the default entry as is e Select Registration on SIP Server if you want to establish and receive IP calls e Click the Save button to activate the settings Other settings of the extension might be also modified from Extensions Management Edit Entry page refer to the Manual II Administrator s Guide Your settings will be
69. necting the Hardware e QuadroM32x used as Internet access router meee Bm To ollallnial TF Vor GATEWAY Analog ee Phones Modem Switch Central Office or Local PEX 7 IP Phones Admin PC Fig l 22 Installation QuadroM32x used as an Internet Access Router e QuadroM8L 26x used as Internet access router Quadro gow CPYSi uo ae E Analog Phones Central Office or Local PBX Fig l 23 Installation QuadroM8L 26x used as an Internet Access Router e QuadroM12Li 26xi used as Internet access router _ _ Switch IP Phones Fig l 24 Installation QuadroM12Li 26xi used as an Internet Access Router QuadroM32x 8L 26x 12Li 26xi SW Version 5 3 x 22 QuadroM32x 8L 26x 12Li 26xi Manual Installation Guide Connecting the Hardware e QuadroM26x additional analog lines connections Fig l 25 Installation QuadroM 26xi connected via RJ21 connectors e QuadroM26xi additional analog lines connections RJ21 Connector F Distributed Panel Fig l 26 Installation QuadroM 26xii connected via RJ21 connectors OR a multi cable RJ21 RJ11 connection can be applied instead QuadroM32x 8L 26x 12Li 26xi SW Version 5 3 x 23 QuadroM32x 8L 26x 12Li 26xi Manual Installation Guide Connecting the Hardware Wires are presented in the table below Color Pin Tip Pin Ring Color FXS Port White Blue lue White White
70. need to specify the same TEI in their settings In the Network Mode PBX connected you need to specify the same TEI address on both sides Quadro and PBX if the Non Automat mode is selected If the Automat mode is se lected the user on the PBX side may set any mode related to TEI assignment in the PBX configuration In the User Mode CO PSTN connected the TEI assignment depends on the CO PSTN settings So you have to enter the values you ve got from your PSTN provider The SAPI Value text field requires an additional Service Access Point Identifier SAPI val ue digit values from 1 to 62 that is used to support additional interface between ISDN Layer 2 and Layer 3 Leaving this field empty default value only Call Control and Layer 2 management procedures will be activated The Alternative Disconnection Mode checkbox should not selected if Quadro ought to disconnect the call as soon as disconnect message has been received from the peer oth erwise when checkbox is selected Quadro s user may hear a busy tone when peer has QuadroM32x 8L 26x 12Li 26xi SW Version 5 3 x 53 QuadroM32x 8L 26x 12Li 26xi Manual Installation Guide Step 2 D Configuring the E1 T1 Settings been disconnected In the ISDN L2 Timers area the Excessive Ack Delay T200 text field configures the pe riod in milliseconds digit values from 500 to 9999 between transmitted signaling packet and its acknowledgement received The Idle Timer T203 text field confi
71. ng to Epygi Epygi or its service center will use commercially reasonable efforts to ship a replacement product within ten 10 working days after receipt of the returned product Actual delivery times may vary depending on customer location Epygi reserves the right to revise or update its products pricing software or documentation without obligation to notify any individual or entity Please direct all inquiries to Epygi Technologies Ltd Two Legacy Town Center 6900 North Dallas Parkway Suite 850 Plano Texas 75024 Representative in Brazil Saga Sistemas e Computadores SA Av Rio Branco 18 8 andar Rio de Janeiro 20090 001 Notice to Users This Installation Guide in whole or in part may not be reproduced translated or reduced to any machine readable form without prior written approval Epygi provides no warranty with regard to this Installation Guide or other information contained herein and hereby ex pressly disclaims any implied warranties of merchantability or fitness for any particular purpose in regard to this manual or other such information In no event shall Epygi be liable for any incidental consequential or special damages whether based on tort contract or otherwise arising out of or in connection with this manual or other information contained herein or the use thereof Administrative Council for Terminal Attachments ACTA Customer Information This equipment complies with Part 68 of the FCC rules and the requi
72. ngs page of ISDN Wizard e PTMP Point to Multi Point In case of connection to the CO User interface type is selected on the Quadro choose this option if there can be other devices connected to the same ISDN trunk from CO except the Quadro QuadroM32x 8L 26x 12Li 26xi SW Version 5 3 x 45 QuadroM32x 8L 26x 12Li 26xi Manual Installation Guide Step 2 C Using ISDN Lines In case of connection to PBX Network interface type is selected on the Quadro choose this option if there can be other devices connected to the same ISDN trunk from Quadro except for the PBX In both cases with this selection Quadro sets the TEI to automatic mode Please Note Consult with your CO operator or network administrator before configuring the ISDN connection type Mam Stem Users leephenm eer rect i Melek ISDN Wizard ISDN Settings Fig 46 ISDN Wizard ISDN Settings The ISDN Wizard Page 2 content is dependent on the connection type selected on the previous page of ISDN Wizard The next page is ISDN Wizard MSN Settings page which is used to turn on the MSN configuration It is recommended to enable the MSN when there are multiple ISDN devices connected to the same ISDN bus If the MSN is enabled on this page the next page will require the MSN table configuration Man Syetem aii Dibi Wed er rel Ulni Helak ISDN Wizard ISDN PTMP Settings Fig 47 ISDN Wizard ISDN PRMP Settings QuadroM32x 8L 26x 12Li 26xi SW V
73. o time and are not appro priate for SIP NAT traversal Please Note If you have more than one router in series between the Quadro and the In ternet the same port forwarding setup must be configured on each router NAT Traversal Setup e Install the Quadro behind the router If the Quadro is configured with its factory default settings it is already configured for DHCP and will obtain an IP address automatically from the router e Connect a PC to the Quadro LAN port and power it up e Verify the Quadro can connect to the Internet by opening a browser window and brows ing to a familiar WEB site If the Quadro cannot reach the Internet verify the LAN WAN LEDs and the cabling Verify the Quadro is set up for DHCP on the WAN and that the router has the DHCP server enabled for the devices behind it e Find the address of the router and log into the router Refer to the router s user manual on how to open the router configuration e Set up port forwarding on the router to forward UDP ports 5060 6000 6099 to the IP address assigned to the Quadro You can see the IP address of the Quadro in the Sys tem menu under Status submenu Network Status The IP address will be listed as the WAN IP address Your router also may indicate the IP address assigned to the Quadro e Find out the public Internet address WAN IP address of the router To do so open a browser and go to www whatismyip com The site will return your public Internet IP ad d
74. o_WAN_IP IP address as signed by the company s DHCP server in the address field of your browser If the PC is connected to the Quadro s LAN side enter http 172 30 0 1 Qua dro s default LAN IP address in the address field of your browser e The Login page of the Quadro will be displayed see Fig l 27 Coepysi quadrom uadro M QuadroM32x Management Login Login as an Administrator or Extension Username Extension Password Copyright C 2003 2011 Epygi Technologies Ltd All rights reserved Fig l 27 Login page Enter admin as the Username and 19 as the password to log in as the administrator Once you log in you will enter into the Quadro Management Menu Please Note If you consecutively enter a wrong password and or username for five times the device will be unavailable for login for five minutes After log in the Quadro Management page will be displayed IO i Main System Users Conferences Telephony Internet Uplink Network e epy g l QuadroM32x 52 Refresh in 583 seconds QuadroM32x Management Active Calls Call Start Time Call Duration Calling Phone Called Phone No items in list Boot loader 5 2 22 Release 22 Rel Firmware Version 5 2 38 Release Users currently logged in admin from 192 168 70 11 expires 16 02 admin from 192 168 774 161 expires 16 05 Internet connection status static IP Please check your pending events Copyright C 2002 2011 Epygi Technol
75. ogies Ltd All rights reserved Fig l 28 QuadroM Management page QuadroM32x 8L 26x 12Li 26xi SW Version 5 3 x 27 QuadroM32x 8L 26x 12Li 26xi Manual Installation Guide Step 2 Configuring the Quadro Step 2 2 System Configuration Wizard Select the System Configuration Wizard from the System menu The System Configu ration Wizard is a tool for the administrator to define the Quadro s Local Area Network set tings and to specify regional configuration settings to make Quadro operational in its LAN The System Configuration Wizard must be run upon Quadro first startup For the basic configuration some pages in this wizard may be skipped and left default for the basic configuration Please Note It is strongly recommended that factory default settings are left unchanged if their meanings are not completely understandable to the party administrating the Quadro System Configuration The first page of System Configuration Wizard shows all items to be configured Click the Next button to start Enter into the Host Name field the unique name top right corner un der Epygi logo for the Quadro device The Domain Name text field requires the LAN side domain name which the Quadro belongs to For a basic configuration the LAN IP address does not need to be changed but if you must change it for example to integrate the device into an existing LAN record the new LAN IP address and have it handy You ll need it for subsequent access
76. our LAN connection to re ceive a new IP address from the new network Then you can access the Web Management of the Quadro on the new IP address you ve assigned to the Quadro QuadroM32x 8L 26x 12Li 26xi SW Version 5 3 x 32 QuadroM32x 8L 26x 12Li 26xi Manual Installation Guide Step 2 Configuring the Quadro Step 2 3 Internet Configuration Wizard Open the Internet Configuration Wizard by selecting the corresponding menu item on the System menu The Internet Configuration Wizard is a tool for the administrator to config ure the WAN settings and to adjust Quadro s connectivity in the global network It must be run if Quadro is desired to be connected to the Internet The page Getting Started will be displayed Mam System Users Coa ences Telephony baetinet Upind Network Internet Configuration Wizard Getting Started guides you ious oink Selecton and based on which WAN ietertace Protocol you select tere rough L for Protocols PPPoE i for Protocat PPTP amp for Protocol Fifeanet WAN IP Configuration VAN IP Cor gqurator PPPPPTP Confguraton VAN intertace Cor gurater WAN Interface Configuration ONS Sellings DNS Setings Fig I 36 Internet Configuration Wizard This first page of the Internet Configuration Wizard is for informational purposes only and lists the items to be configured Click on the Next button for the Uplink Configuration page Before configuring the WAN port to
77. pabilities The B1 Channel and B2 Channel checkboxes enables disables timeslots for voice trans fer Disabling the timeslot will prevent both incoming and outgoing calls QuadroM32x 8L 26x 12Li 26xi SW Version 5 3 x 50 QuadroM32x 8L 26x 12Li 26xi Manual Installation Guide Step 2 D Configuring the E1 T1 Settings Step 2 D Configuring the E1 T1 Settings The QuadroM32x has one E1 T1 trunk available The QuadroM32x can be connected to a PBX or to the PSTN via E1 T1 lines using E1 T1 CAS CCS signaling The QuadroM32x may be connected to act as a User default mode if connected to directly to the PSTN or as a Network if connected to a PBX Further you are required to enter the E1 T1 settings your PSTN provider requires regard ing framing clocking signaling used and so on All these settings must be entered on the management page Trunk Settings that is displayed when you select E1 T1 Settings from the Telephony menu res Main System Users Conferences Telephony Internet Uplink Network DY ol quadrom E1 T1 Trunk Settings Edit Trunks EWT1 Interface Type Signaling Type Stats Fig l 50 E1 T1 Trunk Settings page The Trunk Settings page is used to configure the E1 T1 trunk and timeslots settings The table lists the available E1 T1 trunks of Quadro and their settings Trunk name E1 T1 mode interface and signaling type Clicking on the trunk will open its Signaling Settings page Trunk CAS Signaling Settings or the Trun
78. port Ethenel Fig l 14 Configuration QuadroM8L 26x used as Internet Access Router 2 A QuadroM12Li 26xi used as an Internet Access Router connected directly to the Internet QuadroM32x 8L 26x 12Li 26xi SW Version 5 3 x 18 QuadroM32x 8L 26x 12Li 26xi Manual Installation Guide Step 1 Installing the Quadro Local ISDN Internet WAN port Ethernet Fig l 15 Configuration QuadroM1 2Li 26xi used as Internet Access Router Please Note The Admin PC is connected to the Quadro s LAN port through a switch hub to access the Web Management of the QuadroM It is recommended to have Admin PC acting as a DHCP client and obtaining IP address from the Quadro QuadroM32x 8L 26x 12Li 26xi SW Version 5 3 x 19 QuadroM32x 8L 26x 12Li 26xi Manual Installation Guide Connecting the Hardware Connecting the Hardware e QuadroM32x behind a router with IP phones connected to WAN sae epygi Ego ELLI j PFP VHP GATEWAY Analog B Router Phones i his WAN port d P Meder Central Office or Local PBX Admin PC Fig l 16 Installation QuadroM32x behind a router with IP phones on WAN e QuadroM8L 26x behind a router with IP phones connected to WAN Quadro peN epygi mo mn K Central Office or 3 Local PBX gt E Modem namin Poe Fig l 17 Installation QuadroM8L 26x behind a router with IP phones on WAN e QuadroM12Li 26xi behind a router with IP phones connect
79. r Extensions Your Groups Logout Your extensions Samantha Donaldson You don t have any extensions subscribed so far Subscribe new extension You may subscribe 69 additional extensions View Edit your groups and group membership Fig I 70 SIP Services Welcome page Selecting Subscribe a New Extension leads you to a page where you can enter the user information as shown below The Extension Nr is the eight digit SIP number assigned to your extension The first five are fixed by the SIP Server and cannot be changed and the last three are user defined Notice the check box to enable this extension to be shown in the Epygi Public SIP Directory Please Note If you enable this extension to be shown in the Epygi Public SIP Directory all information related to this extension will be published in the Public SIP Directory which is accessible by anyone from the Internet To maintain privacy do not check this box QuadroM32x 8L 26x 12Li 26xi SW Version 5 3 x 71 QuadroM32x 8L 26x 12Li 26xi Manual Installation Guide Appendix Registering on Epygi s SIP Server SIPVoice Public Directory Your Extensions Your Groups Logout Add new extension Check here to make this entry available in the Epygi SIP phone directory 7 Extension Nr 302564321 First Name Samantha i Last Name Donaldson Location Seatle Company OmiTec Description Headquarters ss email fnantha donalsdon omnitec com Authentication password o
80. r in serted password right below that field A well protected strong password has a minimum of 8 characters of letters in upper and lower case symbols and numbers If you are unable to define a strong password press Choose Generated Password to use one of the system defined strong passwords The Transport drop down list is used to select the SIP protocol transport layer UDP TCP or TLS For TLS you may activate the TLS certificate update mechanism from IP Phone to obtain the latest certificate generated by the Quadro The Use Session Timer enables the SIP session timer for the corresponding IP line This checkbox enables advanced mechanisms for connection activity checking This option al lows both user agents and proxies to determine if the SIP session is still active The Enable Hot Desking Capability checkbox is used to enable the Hot Desking feature on the corresponding IP line for details see Manual Il Administrator s Guide QuadroM32x 8L 26x 12Li 26xi SW Version 5 3 x Step 2 Configuring the Quadro 40 QuadroM32x 8L 26x 12Li 26xi Manual Installation Guide Step 2 Configuring the Quadro The Hot Desking Automatic Logout section is used to configure Hot Desking functionality expiration on the corresponding IP line This may be useful when someone who logged in to the public phone with the extension attached to this line forgot to log out after using it With this option enabled once the expiration time arrives the ex
81. rements adopted by the ACTA On the back of this equipment is a label that contains among other information a product identifier in the format US AAAEQ T XXXX made out to HX7OTO0BHX70100 If requested this number must be provided to the telephone company Any plug or jack that is used to connect this equipment to the premises wiring and telephone network must comply with the applicable FCC Part 68 rules and requirements adopted by the ATCA The Ringer Equivalence Number is an indicator of the maximum number of devices allowed for connection to a telephone interface The termination on an interface may consist of any combination of devices subject only to the requirements that the sum of the RENs of all the devices does not exceed five Excessive RENs on a telephone line may result in the de vices not ringing in response to an incoming line The REN for this product is part of the product identifier that has the format US AAAEQ T XXX made out to HX7OTOO0BHX70100 The digits represented by are the REN without a de cimal point in this case 00B is a REN of 0 0B If the Quadro causes harm to the telephone network the telephone company will notify you in advance that a temporary discontinuance of service may be required But if advance notice isn t practical the telephone company will notify the cus tomer as soon as possible Also you will be advised of your right to file a complaint with the FCC if you believe it is nec esSary The tel
82. ress Record this IP address e From the Telephony menu of the Quadro Management go to the NAT Traversal Set tings page go to General Settings and set the enable NAT Traversal for SIP radio buttons selection to Force Save the selection QuadroM32x 8L 26x 12Li 26xi SW Version 5 3 x 69 QuadroM32x 8L 26x 12Li 26xi Manual Installation Guide Appendix Configuring NAT Traversal Ma Sytem len Coe Telephony keiner elie LEDE NAT Traversal Settings Fig l 66 NAT Traversal Settings General Settings Go to SIP Parameters page ie ij mes ieee LER Ham ae t ad vat MAT Traversal Getings W eamin Fig l 67 NAT Traversal Settings SIP Parameters Select Use Manual NAT Traversal and enter the WAN IP address of the router into the Mapped Host text field For Mapped Port enter the router s corresponding port num ber in this case 5060 Save the entries e Go to the RTP Parameters page and select Use Manual NAT Traversal Bae Sain Use Lenmebeiece T bipiiay Meher pet plan Vie avo be HAT Traversal Settings tn TUF Pacers ET Papeete WATE Fig l 68 NAT Traversal Settings RTP Parameters e Enter the WAN IP address of the router into the Mapped Host text field Set the Mapped RTP RTCP Port Range according to the values specified on the router in this case to 6000 Min and 6199 Max respectively Click the Save button to save the contents The Quadro will activate the settings and register the exten
83. s used to delete all DID numbers from the table at once Mali Syston Users Co ren ri lepli leiboor nied Uglik Trunk 1 CCS DID Service Stan DIDO Humber incorng Gutgoing Call TaFrom O End DiD Number Cl G nirate tam Solected Pxtensine Minha Ai Chelate DAIRA Am 4D hinnie Lec Ct goin Caii Difrom Tt 1000 aii 1002 ME 1005 1006 1007 EE mE 1010 Diliii Qaei Delete ata iliii Delet Celeiv Dalow Ealain CARES 8 es E Py e A a A i AS A e Total HD Himei Coimt 11 Cl Use therault outgoing Caller iD Detacill oatgoing Galar ID _Save Gack Elease check your pending erarntal Coppa hh C00 Epel Tahnaa Lej All ighi iepeceed Fig I 53 Trunk 1 CCS DID Service page Please Note You can add DID numbers of up to 20 digits long and up to 500 DID numbers can be specified To assign DID numbers to a consecutive extensions choose an extension from the Incom ing Outgoing Call To From drop down list and select the Generate from Selected Ex tension Number checkbox This will automatically assign DID numbers to a consecutive extensions starting from the selected extension Modify the fields in the table you wish to update and click the Save button Selecting the Use Default outgoing Caller ID allows you to overwrite the source caller in formation with the one specified in the Default outgoing Caller ID field when placing out going calls toward the CO if the default caller ID does not match one s
84. sercis a E anton reading ianneeian 53 Signaling Type CAS seer a a E eutatad atic aaedineeeiaroendcn 59 Step 3 Registering on Epygi s Technical SuUpport ccc cece eee es 66 Appendix Changing the Admin Password cceeeeeeeeeeeeeeeeeeeees 67 Appendix Configuring NAT TraverSal ccccccceceeeeeeeeeeeeeeeeeeeeneees 69 Appendix Registering on Epygi S SIP Server ccceeeee esse ee ee eens 71 Appendix Checking the Connections s sssserssresrrrrsrrrrerrsrrrrerne 75 QuadroM32x 8L 26x 12Li 26xi SW Version 5 3 x QuadroM32x 8L 26x 12Li 26xi Manual Installation Guide Appendix Pin Assignment Of ISDN cccccccce cece eeeeeeeeeeeeeeeeee eens 77 Appendix Pin Assignment Of E1 T1 ccccccccceeceeeeeeeeeeeeeeeeeeeeues 78 Manual Il see Administrator s Guide This guide describes in detail the menus available for administrators only Fur thermore it includes all the system s default values at a glance Manual IIl see Extension User s Guide This guide describes in detail the menus available for extension users Further more it includes all the call codes at a glance QuadroM32x 8L 26x 12Li 26xi SW Version 5 3 x QuadroM32x 8L 26x 12Li 26xi Manual Installation Guide About This Installation Guide About This Installation Guide This Installation Guide explains the installation of the QuadroM IP PBX It gives step by step instructions to provision the QuadroM and configure the p
85. sername Required fer Farm and SIP Samantha Country United States City Seattle iM Address Tel LhL5ee2100158 User Slatus rial number will b umbar eee 132342116804 Gack Harre Aegester Neri Language E li T i Copyright 2000 Beyge Technologies LTO All nghte reserved powered by Kayako Supparthurt Fig l 63 Registration form Complete all fields and record the Login Name and Password in a safe place You will need it for the SIP server Please Note In some cases the Quadro units will be shipped preconfigured from the fac tory with the Support login and password already set up In this case an information sheet is included in the packaged contents indicating the username and password to access Epygi s Online Support and the Epygi SIP Server QuadroM32x 8L 26x 12Li 26xi SW Version 5 3 x 66 QuadroM32x 8L 26x 12Li 26xi Manual Installation Guide Appendix Changing the Admin Password Appendix Changing the Admin Password For security reasons it is recommended that you change the default admin password The username of the administrator admin cannot be changed To change the administrator password go to the System menu User Rights Manage ment att Main System Users Telephony Internet Uplink Network Ccp gl quadro User Rights Management Users Roles Change Password Enable User Disable User User Name Role Status E admin aaminstrators Enabled F
86. sions on the Epygi SIP Server after a few minutes You can verify the settings from the main Quadro Management menu under Status in the SIP Registration Status section QuadroM32x 8L 26x 12Li 26xi SW Version 5 3 x 70 QuadroM32x 8L 26x 12Li 26xi Manual Installation Guide Appendix Registering on Epygi s SIP Server Appendix Registering on Epygi s SIP Server Epygi maintains a SIP Server that can be used to call between Quadro devices Quadro ex tensions may already be defaulted to register to the SIP Server To create additional regis trations you may login directly to Epygi s SIP Server if you have registered your Quadro at Epygi s Technical Support Center If you have not registered with Epygi Technical Support you cannot login to the Epygi SIP Server Log in to the Epygi SIP Server at www epygi com Click on SIP Server Login Use the same login name and password you used for Epygi Support for Customer Login SIPVoice Public Directory Yiew a Group Login Customer Login Username Samantha To use this service please login with your Epygi TSS username and password Password eeseeseeseeeses If you don t have an Epygi TSS login register here Here you can find the SIP Service Terms of Conditions Fig 1 69 SIP Services Login page Read the SIP Service Terms and Conditions and accept it to proceed The displayed page now welcomes you and allows you to Subscribe a New Extension SIPVoice Public Directory You
87. ss the R2 Receive Signal QuadroM32x 8L 26x 12Li 26xi SW Version 5 3 x 64 QuadroM32x 8L 26x 12Li 26xi Manual Installation Guide Step 2 D Configuring the E1 T1 Settings EA itis Settings page where Receive Answer Signal and Receive Busy Signal should be defined Use the checkboxes to select the Receive Answer Signal and Re ceive Busy Signal values Multiple values are allowed for each signal Please Note Warning appears if you have selected the same signal type both for receive answer and receive busy recognitions Syne Used LET a ae Tahal ei EC ALTII piegni h Ca t I J 61 quam CAS Signaling Wizard R2 Receive Signal Settings Cited Tinnislits L Rodope Aitra Syin Poet ete Misy Signal hobbies Ba abis Gl I lEnabie if abie D Ld Gracie oF nie BY abie B3 LI noble rol igs D3 I race D5 5 1 5 i hile HN Abbe Be Enable BT E L E E I L E E lgi E E L E E Ji nobhe Hp tiM Lb mahis Aid mabis H11 re be 013 nmaibhe B19 noble Bla Abie 11S Fig l 62 CAS Signaling Wizard Receive Signal Settings page Partial Enable selection partially enables Group B Support with for answer rec ognition only This selection requires you to define transmit and receive signals The Transmit Answer Signal parameter is defined from the drop down list on this page When transmit signal is selected press Next on this page to access the R2 Receive Signal Settings page where Receive Answer Signal shoul
88. t be visible to the Internet to be able to receive and send VoIP calls When the Quadro is placed in a private network typically behind existing routers it will by default attempt to pass through the NAT of this router with its STUN Simple Traversal of UDP over NAT feature STUN will work without user configuration with the majority of basic routers In some scenarios port forwarding on the router is required to make the Quadro accessible to other Quadro devices and the Epygi SIP Server on the Internet Another configuration option is to use the Quadro as the Internet access router connected directly to the WAN eliminating the traverse to the local NAT firewall QuadroM32x 8L 26x 12Li 26xi SW Version 5 3 x 14 QuadroM32x 8L 26x 12Li 26xi Manual Installation Guide Step 1 Installing the Quadro LAN WAN Connection Options e A QuadroM32x IP PBX with an Ethernet WAN port behind a router which is con nected to a cable or xDSL modem IP phones are placed on the WAN side of the QuadroM32x Internet CO PBX IP Router IP Phones Fig l 7 Configuration QuadroM32x behind a router with IP phones on WAN e A QuadroM8sL 26x IP PBX with an Ethernet WAN port behind a router which is connected to a cable or xDSL modem IP phones are placed on the WAN side of the QuadroM8L 26x Internet PSTN IP Router with MAT Xa IP Phones Fig l 8 Configuration QuadroM8L 26x behind a router with IP phones on WAN In this and
89. t on the CAS Signaling Wizard Page 2 is different from R2 DTMF and is used to select the calling party priority depending on the call originator s location specifics ANI Request Transmit and ANI Request Receive drop down lists allow you to select the Caller ID request R2 tones for transmit and receive Seize Acknowledge Timeout text field is used to define a timeout in a range from 2 to 2000 milliseconds between incoming seize signal and the corresponding feedback Answer Guard Timeout text field is used to define a wait timeout in a range from 0 to 1000 milliseconds Group B Answer Signal and Line Answer Release Guard Timeout text field is used to define an idle timeout in a range from O to 10000 milliseconds between the disconnect signal receipt and call disconnection Dialing Delay Timeout text field is used to define a timeout in a range from 0 to 2000 mil liseconds before injecting dialed digits Timeout specially refers to R2 DTMF signaling Incoming DNIS Size text field indicates the number of received digits in a range from 0 to 255 required to establish a call When this field has a 0 value the system uses either timeout defined in the Incoming digits timeout field or the End of Address messages to establish a call Independent on the value in this field the message End of Address al ways causes the call establishment Usused A B C D text fields require to configure unused C and D bits of E1 T1 CAS signal
90. tension will automatically log out from the public phone The following options are available e Never the extension will never expire and will remain logged in to the public phone e After the defined period of time requires the period after which the extension will automatically log out from the public phone e At the certain moment requires the moment hour and minute when the ex tension will automatically log out from the public phone Press Save to apply the settings for the IP line Reset the SIP Phone After restart the appropriate configuration will be automatically downloaded from the Quadro to the SIP Phone Please Note For automatic configuration some SIP phones may require additional actions to follow the restart For example by default the IP Dialog SIP Tone II is in a non auto provisioning mode so it should be manually enabled on the phone Refer to the user s ma nual of the corresponding SIP phone for instructions on performing a factory reset or reboot on any of the supported phones what additional configurations are required for a specific SIP phone and how to manipulate with the GUI You may also find the detailed installation instructions of the Epygi s supported and tested IP Phones in the Configuring Epygi Supported IP Phones and Configuring Epygi Tested IP Phones documents published on Epygi s Web portal To make sure the line configuration works properly do the following e
91. the Internet you need to get the following information from your internet service provider e Bandwidth how much is available upstream and downstream e WAN IP Configuration is DHCP supported If yes no more information is needed If DHCP is not supported the following data is needed the WAN IP address the subnet mask the IP address of the standard gateway and the IP address of the Do main Name Server DNS e MAC address needed when the ISP requires a specific MAC address for the WAN Additionally for Point to Point Protocol over Ethernet PPPoE WAN interface you need to get the following information from your internet service provider e PPP Configuration does your ISP use a dynamic or fixed WAN IP address If the WAN IP address is dynamic no more information is needed If the WAN IP address is fixed you will have to enter it e Authentication does your ISP require authentication If authentication is required information about the corresponding method PAP CHAP or MSCHAP is needed in cluding the username and password of the PPPoE account This information will be needed to be inserted in the Internet Configuration Wizard QuadroM32x 8L 26x 12Li 26xi SW Version 5 3 x 33 QuadroM32x 8L 26x 12Li 26xi Manual Installation Guide Step 2 Configuring the Quadro Uplink Configuration Select the desired WAN Interface Protocol and enter the WAN Interface Bandwidth to as sure the quality of IP calls Main
92. the following configuration the IP router typically acts as a DHCP server for the LAN and assigns the IP addresses to the PCs and other devices The Quadro can be con nected through its WAN port directly to one of the router s LAN ports and will get an IP ad dress from the router By default the Quadro acts as a DHCP client on the WAN port The IP phones are placed on the WAN side of the QuadroM8L 26x connected to the company LAN The Admin PC can be connected to the Quadro LAN or WAN port to access the Web Man agement of the Quadro Please note Since Quadro uses STUN by default it will work with most basic routers without any further configuration QuadroM32x 8L 26x 12Li 26xi SW Version 5 3 x 15 QuadroM32x 8L 26x 12Li 26xi Manual Installation Guide Step 1 Installing the Quadro e A QuadroM12Li 26xi with an Ethernet WAN port behind a router which is connected to a cable or xDSL modem IP phones are placed on the WAN side of the QuadroM1 2Li 26xi Internet ISDN ports IP Phones Fig l 9 Configuration QuadroM1 2Li 26xi behind a router with IP phones on WAN e A QuadroM32x IP PBX with an Ethernet WAN port behind a router which is con nected to a cable or xDSL modem IP phones are placed on the LAN side of the QuadroM32x Internet CO PBX IP Rouler Fig l 10 Configuration QuadroM32x behind a router with IP phones on LAN e A QuadroM8L 26x IP PBX with an Ethernet WAN port behind a router which is connecte
93. tics and click Download System Logs QuadroM32x 8L 26x 12Li 26xi SW Version 5 3 x 76 QuadroM32x 8L 26x 1 2Li 26xi Manual Installation Guide Appendix Pin Assignment of ISDN Appendix Pin Assignment of I SDN Fig l 79 Pin Assignment of ISDN in User mode Pin Signal N C N C SSX1 SSR1 SSR2 SSX2 N C N C CO N OOA W DN Fig l 80 Pin Assignment of ISDN in Network mode QuadroM32x 8L 26x 12Li 26xi SW Version 5 3 x 77 QuadroM32x 8L 26x 12Li 26xi Manual Installation Guide Appendix Pin Assignment of E1 T1 Appendix Pin Assignment of E1 T1 Signal RXRING RXTIP N C TXRING TXTIP N C N C N C CO N DO OF fF W PD Fig l 81 Pin Assignment of E1 T1 QuadroM32x 8L 26x 12Li 26xi SW Version 5 3 x 78 QuadroM32x 8L 26x 12Li 26xi Manual Installation Guide THIS DOCUMENT IS PROVIDED TO YOU FOR INFORMATIONAL PURPOSES ONLY The information furnished in this document believed by Epygi Technologies to be accurate as of the date of publication is subject to change without notice Epygi Technologies as sumes no responsibility for any errors or omissions in this document and shall have no ob ligation to you as a result of having made this document available to you or based upon the information it contains Epygi is a registered trademark of Epygi Technologies Ltd All other products and services are the registered trademarks of their respective holders QuadroM32x 8L 2
94. tning storm Never install telephone jacks in wet locations unless the jack is specified for wet locations Never touch uninsulated telephone wire or terminals unless the telephone line has been disconnected at the net work interface Use caution when installing or modifying cable or telephone lines Avoid using your Quadro during an electrical storm Do not use your Quadro or telephone to report a gas leak in the vicinity of the leak e An electrical outlet should be as close as possible to the unit and easily accessible Emergency Services The Quadro SIP Service is intended to function as a secondary telephone service This service is made available through the Internet and therefore is dependent upon a constant source of electricity and network availability If a power outage occurs the Quadro SIP Service automatically will be disabled User understands in the event of a power or network out age the Quadro SIP Service will not support 911 emergency services and further such services only will be available via the user s regular telephone line that is not connected to the Quadro User further acknowledges that any interruption in the supply or delivery of electricity or network availability is beyond Epygi s control and Epygi shall have no responsibility for losses arising from such interruption QuadroM32x 8L 26x 12Li 26xi SW Version 5 3 x QuadroM32x 8L 26x 12Li 26xi Manual Installation Guide Table of Contents
95. to Quadro s man agement ot F 1 Mai Syston Usas Cefenences Tebephiony baerne Upstink Neteert h PyYsl quid System Configuration Wizard System Configuration Hoal Haria Domain Hame eprghtorntg loc LAN IP C n gurat n IP Audion if 30 i 1 Phe nand IP Cliphoard Help Fig l 29 System Configuration page Clicking Next shows the page DHCP Settings for the LAN Interface QuadroM32x 8L 26x 12Li 26xi SW Version 5 3 x 28 QuadroM32x 8L 26x 12Li 26xi Manual Installation Guide Step 2 Configuring the Quadro DHCP Settings for the LAN I nterface If the DHCP server is enabled the Quadro will automatically assign dynamic IP addresses to the stations connected to its LAN port If you didn t change the default LAN IP address of the Quadro you also may leave the de fault values for the IP Address Range Make sure your connected LAN devices belong to the same network as the LAN port of your Quadro Please Note Make sure there is only one DHCP server on the LAN otherwise unpredict able network behavior can occur Ba ele Were Ciara Tel ptenry Biars Upim Haaah System Configuration Wizard BHEP Settings for the LAN Interface LA Mens Fig l 30 DHCP Settings for the LAN Interface page Click on Next to display the Regional Settings page Regional Settings lf your Quadro is located outside of the United States it is important to properly configure your line connections to the PSTN in
96. ver 192 168 0 156 reached Checking name service connectivity DNS Primary nameserver 192 168 0 2 answered Secondary nameserver 192 168 0 156 answered Www epygi com resolved and answered envai rnnfin lor not reanlved Show System Logs Please check your pending events Copyright C 2003 2011 Epygi Technologies Ltd All rights reserved Fig l 77 System Diagnostics Network Diagnostics page If the test passes the output of the system may look as follows Basic Tests Checking for physical link WAN link ok Checking IP configuration dynamically via DHCP Client DHCP Client is running Checking internet connectivity ICMP ping Gateway reached Primary nameserver reached Secondary nameserver not configured www epygi com reached STUN Network Address Translation NAT Check External visibible address 212 126 210 179 Detected NAT type Restricted cone Performing MTU Discovery preparing system Sending UDP Datagram of size 1500 got answer clean up Largest usable MTU size is 1500 Bytes Test successful Depending on where the test is failing the diagnostic can give some advice on how to solve the problem See the example below of a failed test Basic Tests Checking for physical link no WAN link QuadroM32x 8L 26x 12Li 26xi SW Version 5 3 x 75 QuadroM32x 8L 26x 1 2Li 26xi Manual Installation Guide Appendix Checking the Connections Please check the physical connection of the WAN interface C
97. y s number The Route Incoming Call to drop down list contains Attendant routing agent with two kinds of call routing possibilities and all extensions of Quadro and allows selecting the des tination where incoming calls will be routed to Choosing Routing will request the caller to pass the authentication if enabled and will invite him to dial the destination number to connect the user within the Quadro Network Choosing Routing with inbound destination number will request the authentication if enabled and then will automatically use the ini tially dialed number to connect the destination without any additional dialing Attention When Quadro acts in the Network mode with the Attendant as a destination to route the incoming calls to digit forwarding should be disabled on the private PBX side otherwise incoming digits may be mistaken as a special calling codes on the Quadro s At tendant QuadroM32x 8L 26x 12Li 26xi SW Version 5 3 x 54 QuadroM32x 8L 26x 12Li 26xi Manual Installation Guide Step 2 D Configuring the E1 T1 Settings The value for Switch Type depends on the CO when acting in the User mode and the pri vate PBX capabilities when acting in the Network mode Attention A timeslot can be used either for voice or signaling data transfer The configura tion prevents the selection of a timeslot from the B channel list if it has already been se lected from the D Channel receive transmit drop down list The Generate Progress

QuadroM32x/8L/26x/12Li/26xi Manual I: Installation - Epygi

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