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In This Unit - SMKN 3 Buduran

1. List and write as many occupations and related terms as you can Make a class list on the board Copy the new words into the vocabulary section of your note book Match the following terms to their synonyms Synonym Meaning retail increased rapid supply declining injection association massive finance sluggish slow moving provide extremely large selling of goods to the public fast management of public money help become lower group make greater in number 1 2 3 4 S 6 Tes 8 9 Soro moe ae sp gt Work in groups and write sentences using the words in Activity 25 Example Some retail industries have to refocus their business strategy in response to the rapid growth of modern retail outlets Study the following clues describing particular jobs Then work in groups to write a complete description of each job Financial Manager e Providing and interpreting financial information e Monitoring performance and efficiency e Overseeing budgetary control e Monitoring cash flow Structural Engineer e Analyzing suitable configurations of the basic structural components of a building or other structure e Considering the strength of different materials to see how their will change a structural design e Applying expert knowledge of the forces that act on various structures Life at Work Look at and study the following pictures
2. Communication Builder for Intermediate Level Grade XII 2 Summarize the following memorandum CCC CITRANUSA COMMUNICATIONS COMPANY Interofice Memorandum To All Department Supervisors Fm Oka Wiryawan Personnel Officer Sub Summary of 3 24 training session on improving performance Date April 1 2008 Employees work best if they are happy As a supervisor there are things you can do to increase employees job satisfaction Make sure your employees understand what they have to do Give them proper and thorough training so they can do it well and give them opportunities to bring that training up to date Make sure that employees have freedom to exercise their own judgment to offer their suggestions and to point out problems Most of all make sure that you tell them they are doing a good job not only during special assignments but when they maintain a high standard of routine work How to Increase Employees s Job Satisfaction Make sure your employees understand what they have to do Life at Work Summary Revisit This Unit gt Job description in the work place e Accountant You will design install and operate the Department s accounting systems prepare and analyze financial statements records and reports and examine accounts to attest that the financial statement fairly present the activities financial position Budget Analyst You will work in any or all phases of the budget review and
3. c My beloved teachers and friends Today I would like to present my report d First of all I would like to thank to everybody for helping me to finish my report The following are the expressions used for presenting presentations except a Ladies and Gentlemen today we are going to talk about my report b Everybody please allow me to say that c On this event I m happy to inform you that my report d Next we will discuss about my family 21 What is the mistake in this expressions 22 A Could your company salesman comes a little earlier Ten o clock would be good Could your company salesman come a little earlier Okay I promise Will you pass me the salt please You will be tired after working all day B a b d Ten o clock A B a b 23 24 25 c You will be home by midnight and no later Do you understand d Can you speak Spanish Which is not correct a Can you give me that black book please b Please make yourself at home You can watch TV use the telephone or do anything you like c You can take your stupid ideas and get out d You can hang your coat in that closet The following expressions are correct except ___ a Can I book a bus seat for next Sunday b What kinds of rooms do you need Could I have a reservation to Australia for two days ago d Shinta Hotel good morning May I help you Which is not correct a C
4. Please for know have dates these rooms j grateful if I be would also me you could tell room each price the of from I forward look you to hearing Yours faithfully Janet Cooper Dealing with Clients Summary Revisit This Unit Making reservation I would like to reserve a ticket to Australia Could I reserve a table for two for dinner tomorrow Taking reservations e Opening reservations of receptions Yes Sir Miss Ma am can I help you Hotel reservation What kind of rooms do you need Ticket reservation What ticket do you want Sir Ma am e Refusing reservation P m sorry to inform you that all rooms seats ticket tables have been reserved Grammar review Subjunctive with wish if only e Subjunctive with wish I wish I lived in Australia wish past simple I wish I hadn t decided to work in the company wish would infinitive I wish he would give up smoking wish would infinitive e Subjunctives with if only If only I had wings Reflection on Your Learning After doing all activities you may answer the following questions to check whether you have comprehended the learning materials in this unit 1 What have you learned in this unit 2 Are you able to make reservation 3 Are you able to take reservation If you find some difficulties while answering the questi
5. 6 What time does this stationer open a Yes this store sells stationary b As far as I know it opens at 9 a m c You use it for writing 7 think English is interesting isn t it a Yes I always attend interesting lesson b No my teacher doesn t speak English at all c Yes I really like it 8 What size do you wear in shoes a It s thirty nine b Yes I need a pair of shoes c Idon t have them 9 How about your trip to medan a It s okay But I prefer to have tea b Great I ll be back again someday c It sounds good I pick you up at 5 10 It will be a long weekend next week What s your plan a Weare going to go to Banyuwangi b We had a berbeque c Heis having a meeting Dialog 1 Questions 11 13 Mr Egy Do you want to share a taxi to the airport We can save on expenses that way and as you know the company is trying to cut costs Actually I m not flying I m going to the conference by bus I have to leave tomorrow because it s going to take two days to get there Mr Egy That s right I forgot that you are afraid of flying Are you taking a vacation day tomorrow Well I worked some overtime last week so I just banked it instead of wasting a holiday day Dialog 2 Questions 14 16 Raymond I have a doctor s appointment this afternoon Are you going to be in the office or do you have a meeting I ll be here And don t worry I don t have much on for today so I ll handle all of
6. Make an appointment 15 What can be inferred from the conversation a b ao The woman is the man s receptionist The lawyer works in the same building The woman has no deadlines today The man and woman have a meeting this afternoon 16 What does the woman offer to do for the man a Answer his phone b Call his lawyer c Pick up the newspaper d Take notes at the meeting For questions 17 20 listen to the monolog Then answer the questions based on the monolog you hear 17 Who is speaking do you think a Pilot b Tour guide c Ships captain d Sailor 18 What should the passengers do before exiting the ship a Welcome the visitors b Check the time c Collect their personal items d Take a picture 19 What does the speaker imply a The water was rough b The weather was poor yesterday c The tour went faster than usual d There is only one way to exit 20 What will happen in five minutes a The ship will arrive at the dock The passengers will go shopping c The passengers will take photos of the ship d The market will open Communication Builder for Intermediate Level Grade XII Read the following dialogs Then answer the questions Dialog 1 is for questions 21 23 Assistant Can I help you Sir Rendy Yes certainly I m looking for leather shoes Assistant Oh you can see over there Sir Let me give you some Rendy 21 The best response for assistant
7. Tips when you re going to interview Don t overdress or look too informal Always go to the interview alone Express your interest in the job and the company using information you gathered to prepare for the interview Let the interviewer direct the conversation Answer questions in a clear positive manner Show how your experience and training will make you productive in the shortest time with minimal supervision Taken from www writeexpress findajob com Anton R Poniman WESTINGHOUSE Jalan Gunung Latimojong 135 Makassar 90145 April 28 2008 Nova Wahyuni Jalan Sriwijaya No 23 Semarang 50442 Dear Ms Wahyuni Thank you for applying for the position of marketing representative We appreciate your interest in Westinghouse Although your resume shows that you have good preparation for a career in marketing unfortunately you don t meet all our required qualifications You have the degree we are looking for but not the experience Your sales experience in an electronics store is a good background but your time there is just half of what we ask for as a minimum In addition you have no experience in clothing sales However your resume also shows some of your strengths You have excellent grades and have been active in your campus marketing club Therefore we would like to offer you a position as an intern This is a three month unpaid internship Since you just graduate last month I think this would be
8. gt Understanding simple business letters e Element of a standard business letter Return address Date Inside address Salutation Body Closing Signature Name and position Abbreviations at the end of a letter gt Grammar review Although or in spite of e Although it rained a lot they enjoyed themselves Reflection on Your Learning After doing all activities you may answer the following questions to check whether you have comprehended the learning materials in this unit 1 What have you learned in this unit 2 Can you mention examples of business letters 3 Can you mention elements of a standard business letter If you find some difficulties while answering the questions you can discuss them with your friends and consult your teacher Communication Builder for Intermediate Level Grade XII Source e Je empo Decem ber D 1 2004 Keep Up the Good Work In This Unit Listening Responding to procedures read by someone Speaking Explaining a guideline or a procedure Reading Comprehending the text about SOP Writing Writing parts of SOP according to given example a Listening D Cari D any D Look at the picture and answer the following questions 1 What happens to the light 2 What will you do if the light in your room does not work 3 Do you know the correct way of checking the light bulb Listen to
9. men 2 Good morning everybody Today Id like to talk about 3 On this occasion I d like to present my report 4 Next I d like to tell you something about 5 Thank you very much for your kind attention Ladies and Gentlemen 6 My beloved teacher friends and audiences Thank you very much for this opportunity Activity 4 TI start by describing the current position in Europe Then I ll move on to some of the achievements we ve made in Asia After that I ll consider the opportunities we see for further expansion in Africa Lastly I ll quickly recap before concluding with some recommendations Activity 5 Board of Directors Meeting Managing Director s Speech Mr Chairman and Gentlemen We have assembled here today on a very important schedule of agenda There are two main points which we have to decide conclusively The first is the amalgamation of our company with our competitor company and the second is the choice of management There are indicators that our main rival company is willing to amalgamate with us If this happens then we would be controlling about 70 percent of the market and our separate advertisement costs as well as our competitive sales commissions would go down We would be saving costs by that way Secondly though amalgamation will be a profitable proposition for both our companies the question of management is the main issue We can decide by votes in Directors
10. 127 129 134 134 135 143 145 147 151 Life at Work In This Unit Listening Responding to listening texts about job descriptions in the workplace Speaking Presenting one s job description in the workplace Reading Reading texts and information about job descriptions Writing Completing texts and composing a complete description for each job a Listening Look at the pictures and answer the questions Source www hot screensaver com Publisher s Documentation and www ufcw org photos igougo com Questions 1 What do you see in the pictures Describe them briefly 2 What kinds of workers do you see in the pictures 3 Describe the job each person does Listen carefully and complete the text below Pay attention to the job descriptions You will work in a _______ and _________ atmosphere Among the tasks an 3_______ may perform are planning and conducting ________ to collect economic data through the use of such technologies as the Internet ________ computer systems and wide area ______ collecting reviewing and analyzing economic data utilizing 7________ and techniques preparing technical reports ______ and articles on economic phenomena briefing the media industry and governments on economic data Communication Builder for Intermediate Level Grade XII Listen again and answer these questions 1 What do you think about the p
11. 4 5 6 7 8 9 self employed selftm plord under employed and r m plord qualified kwolified white collar wart kol r N e Read the dialog once again and answer these questions What was Andi s job What does Andi do right now Does Andi work second shift When does Andi go to work How long does he work Does Andi love his job Why What is Desi s job Does she enjoy his works Why What do you think of Andi s and Desi s job io rr AN WN Ask your friends about their dream job Write it in a list Ga How many members of your class 1 want to be an engineer want to be a mechanic 2 3 wantto beachef 4 other professions Life at Work Pair up and guess what the job is based on the given descriptions You may continue this activity by making up your own descriptions 1 She he communicates a character and situations to an audience through speech body language and movement This usually involves interpreting the work of an author under the instruction and support of a director although some work may require her him to improvise the reactions of a character to a situation Computer programmers are called programmers for short Broadly there are two types of computer programmer careers 2 She he is responsible for establishing and maintaining 1 Applications positive customer relationships plannin
12. 6 wire war 7 thoroughly arali 8 dirt d3 t 9 leak li k 10 tap tep a Activity 9 D Study the dialog Then act it out with your friend Dina Where s your robot Adi Adi In the rubbish bin It began to do everything wrong I couldn t fix it so I threw it away Dina Let s find out what s wrong with it First remove the nuts bolts and wires Wash the rest of the parts thoroughly so that they are free of dirt and oil Adi The parts are now completely dry What do I do next Dina Put back the wires They must be carefully arranged Then join the parts using the nuts and bolts Later the buttons be fitted Here let me show you how Adi Oh it works Thank you Dina You re wonderful at fixing things Could you also fix our leaking tap Source CD Image y D The following are guidelines for keying systems Study each guideline and then pretend that you are assigned by the company where you are working to explain it to some new recruits Explain the guidelines in your words Keep Up the Good Work e Each principal should obtain a metal stamp kit or an electric vibrating engraving tool to be used in identification of keys The key box must be maintained in a definite order such that the code book could be interpreted by a locksmith assistant principal or any other individual who is authorized to access the box e The building should be keyed for zones and sub zones
13. 6 3 d 13 a 23 d 33 b 43 b Paragraph 2 4 b 14 c 24 b 34 a 44 b Main idea Sentence 1 5 b 15 a 25 b 35 b 45 d Supporting ideas Sentences 2 3 4 6 b 16 a 26 d 36 c sett 1 Tii 1 the News and Observer j 2 a position as an entry level programmer at wo ee eee a 10 a 20 a 30 c 40 d the center both in house and costumer documentation Devry Institute of Technology in Atlanta College s computer center the application his home address his phone number or his email address 6123 Farrington Road Apt 1311 Chapel Hill NC 27514 SON Sy Be go Communication Builder for Intermediate Level Grade XII Communication Builder English for Vocational School aims to assist you in leaming processes by providing a number of leaming materials and activities that will improve your English proficiency The activities exercises and text choices are deliberately customized to be suitable in any vocational contexts such as engineering economics agriculture tourism and other vocational contexts Communication Builder English for Vocational School is composed based on literacy based approach for all vocational competence programmes in which you will find activities which are systematically arranged in harmony with the leaming process The process is to bridge the students background knowledge and experiences with the materials to be given expose you to authentic materials of language use and have you work on activit
14. Picturel nurse uniform Picture2 mechanic Uniform Picture3 constructor Uniform 4 Yes it does 5 Yes they do Activity 2 2 Turn the bulb anti clockwise 3 Take it out of the socket 4 Look at it 5 Test it Activity 3 1 b 2 f 3 4 g 5 h Activity 4 l T 2 F 3 F 4 T 5S T Activity 5 Pest control pre scheduled on a three week Notification mailed out each semester Technicians work 10 00a m 6 30p m Activity 14 1 Itis about how to mend a fuse OID oan D 2 The fuse carriers 3 To see if the wire is broken 4 We can see two burnt out ends of wire 5 No we can t 6 Clockwise 7 Replace the carrier in the fuse box Activity 15 1 fuse 6 clockwise 2 switch 7 choose 3 wire 8 end 4 pull out 9 turn on 5 nuts 10 lights Activity 17 Paragraph 1 Furniture in Portable Classroom Paragraph 2 Special Request Paragraph 3 Chairs of Loan Activity 19 1 a Is the switch working b Switch on the electricity c Repair it 2 a Is there any petrol in the tank b Drive the car away Fillit Activity 21 1 Ifthere is any water in the tank turn on the tap But if there isn t any water in it you must fill it first 2 Ifthe pipes are blocked unblock them But if the pipes aren t blocked use them 3 If the wires are insulted touch them But if the wires aren t insulated insulate them first Unit 7 Sincerely Yours Activity 1 1 A business letter is a letter wr
15. b C d Return just the spray Call the President Mail another letter Request a refund E Communication Builder for Intermediate Level Grade XII Bibliography Books Allen Stannard W 1995 Living English Structure London Longman Group Limited Azar Betty Schrampfer 1989 Understanding and Using English Grammar Second Edition New Jersey Prentice Hall Badan Standar Nasional Pendidikan 2006 Standar Isi Jakarta Departemen Pendidikan Nasional Blanchard Karen 2003 Ready to Write New York Pearson Education Blundell Jon et al 1982 Function in English Oxford Oxford University Press Bonner Margaret 1994 Step Into Writing Melbourne Addison Wesley Publishing Carver Tina Kasloff and Sandra Douglas Fotinos 1998 A Conversation Book 2 English in Everyday Life New Jersey Prentice Hall Regents Cunningham Sarah and Peter Moor 2005 Cutting Edge Intermediate London Addison Wesley Longman Dixson Robert James 1994 Grammar Essentials New York Pearson Education Djakarta Imam D 1996 Mastery on English Grammar Surabaya Indah Dugger Jim 2002 Business Letters for Busy People Kuala Lumpur Golden Books Centre Holt Roger and Trish Stott 2000 First Class English for Tourism Oxford Oxford University Press Kirn Elaine et al 2002 Interactions 1 Grammar New York Mc Graw Hill Krohn Robert 1971 English Sentence Structure Michigan The University of Michigan Press Loughee
16. company 2 occupation 7 business 3 worker 8 employment 4 officer 9 management 5 industry 10 assistant Activity 5 Rendy is studying computer science at a community college He also works as a waiter in a restaurant He is talking about his job to his friend Anton Where are you going Rendy Rendy I m going to work I m a waiter at a restaurant in town Anton Do you like your job Rendy Yes but it s tough work actually Anton I can imagine that Rendy I m on my feet for eight hours Anton Oh really And how s the pay Rendy I get good pay and the guests often leave a tip Anton The customer must like you Rendy They do I m always friendly and polite Anton Yeah I think you are a nice guy Good luck for your job Rendy Thank you very much I try todo my best Activity 6 1 Job Mathematical Statisticians You will work in the areas of survey design and estimation The work will include sample frame development sample selection non response adjustment estimation and measuring both sampling and non sampling error 2 Job Investigators You will conduct civil and criminal investiga tions of private pension health care and other employee benefit plans to ensure compliance with the fiduciary responsibility standards of the Employee Retirement Income Security Act of 1974 ERISA and the requirements of the Health Insurance Portability and Ac countability Act of 1996 HI
17. university etc leaving or going from a place the sum that somebody pay s in advance in case they damage or lose something they are renting aperson who directs or controls a group of people working together or an institution a college etc to trow something out or away very detailed and complicated carefully prepared and finished to choose somebody by voting the force or stress given to a word or words when spoken especially in order to make the meaning clear or to choose importance to begin something on a firm or permanent basis a person or group working in administration or management in a business organization trade union etc to clean especially a toilet or drain by causing a sudden flow of water to pass through it to provide or to supply somebody or something with something an item of value offered as security for currying out the conditions in a guarantee especially as part of a legal agreement a person especially a women who is employed to shop cook clean the house etc a request for help or information about somebody or something work especially hard physical work workers especially these who work with their hands as a class or a political force to keep something in good condition or working order by checking or repairing it regularly a person who works especially one who does a particular type of work in the office a person with a position of authority or trust example in the go
18. welcome aboard Sincerely yours Paris Hilton Vice President 1 The address of Clinton B Johnson is 551N Whedbee Street Fort Collins Co 80521 2 The addressee of the letter is Clinton B Johnson 3 Architectural Wonders LLC has offered a position to Clinton B Jones 4 At the end of June Mr Johnson will go to work from Fort Collins 5 Mr Johnson are not very happy to be the employee of the Architectural Wonders Unit 6 Keep Up the Good Work Activity 2 1 Switch of the power 2 Turn the bulb anti clockwise 3 Take it out of the socket 4 Look at it 5 Test it Activity 3 Ita What are wallplugs for Nova They are for fixing screws to brick walls or concrete walls Ita Why do we have to use them Nova Because they give the screw a good grip Ita How do you put the plug into the wall Nova First mark the position of the object you want to hang on the wall You can use a pencil or nail Then make a hole for the wallplug Ita What do I use to make a hole Nova You can use a hammer and nail or an electric drill to make the hole Ita What do I do after that Nova Withdraw the nail or drill and clear away the loose dust Next push the wallplug into the hole Ita Must it go in completely Nova Yes tap it gently with a hammer It will go right in You must not have it protruding from the surface of the wall Ita What do I do next Nova Insert the screw into the wall
19. Activity 6 LT 3 T 5 E 2 F 4 F Activity 10 1 Mr Jorgie 2 Bandung 3 Safety from chemical leaks in the field of chemical processing 4 To Iowa city 5 Details of products and services together with references from other companies Activity 15 e Jim Dandy Jr e Sales Department of Better widget Makers Inc February 3 2007 Better Widget Makers Inc and Dandy Manufacturing Inc e Tiny Blue Widget Deluxe Yellow Widget Super Deluxe Red Widget e 1 913 50 e 10 days from the date of the letter Activity 17 1 Surat penerimaan Surat tanda terima Surat penyesuaian Surat lamaran pekerjaan Surat aduan Surat penawaran Surat permintaan Surat penolakan 9 Surat tanggapan terhadap aduan atau klaim 10 Surat penjualan PSION Mae Go Activity 19 1 b 4 d 2 b 5 d 3e C Activity 24 1 letter head 5 body text 2 date line 6 complimentary 3 inside address 7 signature 4 salutation Activity 25 1 am available 6 assisted in 2 listed 7 will receive 3 am very interested in 8 is included in 4 gained 9 am seeking 5 completed 10 becontracted by Activity 28 1 In spite of or despite 2 Although 3 although 4 In spite of or despite 5 in spite of or despite Communication Builder for Intermediate Level Grade XII Unit 6 Keep Up the Good Work Activity 1 1 Doing the job 2 Picturel doing operation Picture2 fixing the car Picture3 building a construction 3
20. Example walk go by car I d rather walk than go by car go fishing play football stay at home go to cinema be a professor be a millionaire go by bus go by train Bee A live in the country live in a city Life at Work Ga Know Howto R Summarizing Interoffice Memorandums 1 Read the following text and its summary The research division has four priorities 1 improving the quality of our products through advancements in manufacturing technology 2 lowering the costs by improving manufacturing processes 3 exploring research possibilities to develop new products and 4 doing all of this in an environmentally responsible manner Research Division Priorities Improve product quality by using better technology Lower cost by improving the manufacturing process Develop research by increasing research Be globally responsible by being sensitive to the environment Choose the best answer to the questions 1 What is the purpose of technology for the research division a It lowers costs b Itis used in research c It follows consumer trends d Itincreases product quality Which of the following is NOT a research priority a Improving quality b Being environmentally responsible c Developing new products d Hiring good engineers How does this division try to lower costs a By conserving energy By improving manufacturing processes b c By working fewer hours d By limiting exploiting
21. If you find some difficulties while answering the questions you can discuss them with your friends and consult your teacher Communication Builder for Intermediate Level Grade XII Unit 2 Dealing with Clients In This Unit Listening Responding to dialogs about reservations Speaking Making reservations Reading Identifying the main ideas and supporting ideas of texts about reservations Writing Writing a reply to a reservation letter and completing reservation forms 4 Listening Activity 1 4 Look at the picture and answer the questions Surf the Net Do you want to listen to some dialogs that show how to make a reservation You can download them from http esl about com library listening bllis_ reservation htm Oe Source respati hotel com What do you see in the picture Who are they Where are they What do you know about reservation Have you ever made a reservation tickets rooms seats etc When and where Listen and complete the following dialog When and where do you find these expressions in the dialog Hotel Clerk Man Hotel Clerk Man Hotel Clerk Man Man Man Hello Sunnyside Inn May I help you Yes I d like to a room for two on the 21st of March Okay Let me check our here for a moment The 21st of May right No March not May Oh sorry Let me see here Hmmm Are you
22. Standard Operating Procedure or an SOP is a document containing instructions on how to perform a task It ensures that routine jobs get performed safely and in compliance with applicable regulations You can write an authoritative Standard Operating Procedure by following these steps Step 1 Ask employees using the SOP for their input on how the job should be performed Expect the document to undergo several drafts before a final can be generated Have the employees themselves review the drafts for additional suggestions Step 2 Prepare a first draft This draft should map out all necessary steps in the procedure Determine if any large steps can be broken down into smaller steps Create a simple flow chart to serve as a valuable first draft Step 3 Write the first page including a short introduction giving an overview of the entire job This way employees who normally read and perform one step at a time must preview the job from start to finish before beginning Step 4 Prepare a header on the first page It must include the company name and business unit logo document title date of creation and specific document number as assigned by document control personnel Also include an issue number generated by change control Step 5 Create a table directly under the header entitled Amendment History and Approvals Include columns for the issue date of the SOP description of changes and signatures for the SOP
23. TRAVEL AGENC 59 60 HIGH STREET OXFORD OX14AT TELEPHONE OXFORD 0856241141 Ms R Volpe Oxford University Press Walton Street Oxford OX 6DP Receiver s name title company and address Date __ 3 April 1991 US April 3 3rd Opening salutation __ Dear Ms Volpe We have pleasure in enclosing your tickets covering the following reservations Wednesday 10 April London Heathrow MA611 Depart 1245 Budapest Arrive 1610 Main body of letter Thursday 18 April Budapest MA 610 Depart 1015 London Heathrow Arrive 1145 For the outward flight on 10 April please check in at Terminal 2 Heathrow not later than 1145 We hope you will have a pleasant flight Closing salutation Yours sincerely Jeanne M Tichbon A Inst TT as ABTA Ee Communication Builder for Intermediate Level Grade XII Activity 24 Read the reservation letter from a company s secretary to a hotel manager Then answer the questions MULTI LOGISTIK Headquarters Jalan A P Pettarani No 5 Makassar Phone 62411 425501 17 June 2007 The Manager Hotel Panakkukang Jalan Boulevard No 29 30 Makassar Reservation Confirmation Dear Mr Mappangara I would like to confirm our booking in this morning for a single presidential room with bath shower private wireless telephone internet network and small kitchen for one of our executives Mr Welirangan The reservation is for full board from 1 5 July 200
24. a great opportunity for you career Contact me by May 5 if you are interested in accepting this position I look forward to hearing from you Sincerely Anton Anton R Poniman Which of the following is NOT a duty of the advertised job a Recruiting new staff b Giving presentations c Traveling every month d Attending conferences Communication Builder for Intermediate Level Grade XII FC C Writing D 2 What field did Nova get her degree in a Electronics c Communications b Marketing d Clothing design 3 When did Nova get her degree a February c April b March d may 4 How long did nova work in an electronics store a One wee c One year b Six months d Two years 5 What did Anton R Poniman offer Nova a Ajob c An internship b An interview d A club membership La Answer these questions based on you experiences 1 Do you think application letter is a kind of business letter 2 Have you ever written an application letter 3 Do you think business letter is important 4 Do you think writing an application letter is difficult Study the following information Then write an application letter based on the advertisement The successful application letter accomplishes three tasks It catches the reader s attention favorably it convinces the reader that you are a qualified candidate for the job and it requests an interview Wh
25. all booked that gt ____ Hotel Clerk Well we do have one _______ available complete with a kitchenette and sauna bath And the view of the city is great too How much is that Hotel Clerk It s only 200 dollars plus a 10 room 5 Oh that s a little too expensive for me Do you have a _____ room available either on the 20th or the 22nd Communication Builder for Intermediate Level Grade XII Know Your Stuff Most the English and Americans prefer using telephone to make a reservation Usually they do it before they get to the hotel Taken from Reader s Digest Hotel Clerk Man Man Hotel Clerk Okay that ll be _____ Hotel Clerk Yes Bob Maexner Hotel Clerk Man Man Man Man Well would you like a smoking or non smoking room Non smoking please Hotel Clerk Okay we do have a few rooms available on the 20th we re full on the 22nd 7________ you want a smoking room Well how much is the non smoking room on the 20th 80 dollars plus the 10 room tax All right Could I have your name please How do you Maexner your last name Mr M A E X N E R Hotel Clerk Okay Mr Maexner we look _______ to seeing you on March 20th Okay Goodbye Listen and repeat the following expressions ES SS I would like to reserve two tickets to Singapore please Can I book a suite room for this eveni
26. and make your own descriptions about their jobs Source Tempo January 28 2007 Source Tempo March 26 2007 Source Tempo January 8 2007 Source Tempo April 9 2007 C Communication Builder for Intermediate Level Grade XII Grammar Review Expressing Preference Would Rather Would rather is used to express personal preference This expression is used to show a tendency doing or liking something Present from 1 I would rather become an engineer Notice that the simple form of a verb than an architect follows both would rather and than 2 I d rather study English than study if the verb is the same it does not have to be Biology repeated after than Past from 3 The dish was okay but I would rather would rather have past participle have eaten my mother s apple pie Progressive from 4 I d rather be playing football than be would rather be ing staying at home right now Notes Contraction I would I d Negative form would rather not Answer these questions using I d rather and the words Activity 29 in the brackets Example Shall we walk go by car I d rather go by car 1 Shall we play tennis go for swim 2 Shall we watch television read a book 3 Shall we go to a restaurant eat at home 4 Shall we leave now wait for a minute 5 Shall we cook the dinner later now C Activity 30 D Make sentences using I d rather than
27. approval process including analyzing existing or proposed legislation for fiscal implications You may also study work programs to suggest changes for more effective and economical operation Computer Programmer System Analyst You will analyze problems or processes design and implement computerized systems Contract Procurement Specialist You will procure the materials required to accomplish the Departments programs or negotiate and administer contractors in connection with grants or services You will also review contract activities to assure compliance Personnel Management Specialist You will recruit place counsel or train employees classify and evaluate positions and formulate and implement personnel policies which enable the Department to catry out its mission most effectively gt Grammar review Expressing preference would rather e I would rather become an engineer than an architect e The dish was okay but I would rather have eaten my mother s apple pie e I d rather be playing football than staying at home right now Berection_on Your Learning After doing all activities you may answer the following questions to check whether you have comprehended the learning materials in this unit What have you learned in this unit Think about a profession Can you give a description of the profession Suppose you have two hobbies You like one hobby better than the other How do you express your preference
28. are not familiar with Finally discuss their meanings with your friends Words Phrases Expressions How s the Progress J C Speaking D Answer the following questions orally based on your experience pi o u o a Source www masternewmedia org Have you ever delivered a speech What was the speech about Has your speech successfully delivered How do you feel when you speak in front of an audience Have you ever presented a report Share your experience In pairs practice the following dialog Melita Olivia Melita Olivia Melita Olivia Melita Olivia Melita Olivia Well how do we start Well first of all the report has to have a heading Hm How about Report on Purchase of New Printers Yes that s good Report on Purchase of New Printers Fine What next The date Yes the report has to be dated but first of all it has to be adressed to someone Well that s easy To Mr Sutresman Yes To Mr Sutresman Managing Director Firedome Ltd Kendari And the date Now Terms of reference What does that mean That means what we were asked to do Communication Builder for Intermediate Level Grade XII Melita Right We ve got that down And then what Olivia Well a new side heading I think Procedure Melita Procedure Olivia How we did the investigation Melita So now can we recommend the machine we really
29. both as a summary of each section and a glimpse of what is coming next With a well thought out outline building the body of your presentation should not pose a great challenge You should now be able to move on logically step by step to your conclusion Create a strong opener It is essential that you begin any presentation with a strong opener It is even more essential when your audience thinks it is about to sit through what could be a long tedious exposition You can quickly dispel any such notion with an opener that immediately grabs everyone s attention So plan your opening comments carefully Find something Communication Builder for Intermediate Level Grade XII in the report a statement a claim a conclusion that is likely to have a particular impact on this audience That may require no more than going straight to the report s key conclusion and stating it as concisely as you can You may want to think of an elevator speech Imagine you have got 10 seconds to make your pitch What would you say Once you have got the opener down cold you can move on smoothly to the body of your presentation Some more tips e Beclear about the time allotted for your presentation e At the end of your presentation summarize clearly and emphatically the key conclusions and recommendations of your report Be prepared for questions Will you be addressing questions as they come up or will questions be held for a Q amp A period at t
30. e mail concerning the poor quality of our rubber soled black workboots A representative will be by your office next week to pick up the damaged boots We apologize for any inconvenience this has caused you and your crew Along with five new pairs of workboots for your crew we included one extra pair we have enclosed a free year s supply of sole protector spray In our retail stores this spray is always recommended to buyers who work on heated floors This should have been brought to your attention at the time of your initial order received by telephone on October 12 2006 Please excuse our oversight To date we have had no complaints about these workboots from customers who have used the protector spray However should you use the spray and find that you are still unsatisfied with the boots please return the boots and spray for a full refund Thank you for supporting The Shoe People Have a Happy New Year Sincerely Stau Mason Stan Mason President 42 Which company was unsatisfied a Stan Mason s company b The Shoe People c JT Construction d The sole company 43 How many people are on John Trimbald s 45 crew a Four b Five c Six d Twelve What is the spray used for a b C d To protect the boots from water To protect the soles from heat To protect the floors from soles To protect the boots from rubber What should John Trimbald do if he remains unsatisfied a
31. expressions is a That s great Well done Yes I would like you to give me some c I want a beautiful shoes d Yes please Thank you very much 22 What kind of expressions does the assistant say in the dialog a Introducing b Complementing c Offering d Thanking 23 What does the assistant offer to Rendy a Shoes c Clothes b Leather d Help Dialogue 2 is for the questions 24 and 25 Deni Hi Andi Did you hear that Rudi fell off her motorcycles Andi Oh really That s terrible Where is he now Is he in the hospital Deni Yes he is in the Sumber Waras Hospital Andi 24 Whatis the best response for Deni s expressions Well I m really sorry to hear this Oh that s too bad Was he hurt Oh really Wonderful Wow what a surprise aoe Pf 25 What kind of expressions does Andi say to respond to Deni s bad news a Surprise c Happy b Sympathy d Showing attention Dialog 3 is for the questions 26 28 Customer Excuse me Could you show me how this vacuum cleaner works Shopkeeper It s very easy First you make sure the power is turned off Then this clip is pressed down The back is lifted off and then the dust bag is taken out like this Oh that is easy OK fine I think I ll take this one Can it be delivered Customer Shopkeeper Sure We can deliver it right away to your home Customer Fine 26 What does the customer ask to the shopkeeper How to opera
32. job descriptions in the workplace Speaking Presenting one s job description at workplace Reading Reading texts and information about job descriptions Writing Completing texts and composing a complete description of each job Summary Revisit This Unit Reflection on Your Learning Unit 2 Dealing with Clients Listening Responding to dialogs about reservations Speaking Making reservations Reading Identifying the main ideas and supporting ideas of texts about reservations Writing Writing a reply to a reservation letter and completing reservation forms Summary Revisit This Unit Reflection on Your Learning Unit 3 How s the Progress Listening Identifying and noting down expressions used in presentation Speaking Presenting a report using functional expressions in front of the class Reading Reading and comprehending texts about reports vi iv Cann NN 10 12 13 18 18 19 20 22 25 27 28 30 33 31 38 38 39 40 41 42 44 45 48 Writing 53 Making a rough draft of a report based on outlines Summary Revisit This Unit Reflection on Your Learning Unit 4 How Do You Operate This Machine Listening Responding to spoken manuals Speaking Giving instructions based on a user manual Reading Comprehending a user manual Writing Writing do
33. many photographs like 5 Why don t you work in the evenings hate Ge Communication Builder for Intermediate Level Grade XII Writing Formal Letters Write your address but not your name in the top right hand corner With the addres include the name of the company and the person in the company to whom you want your letter to be given If you are giving your telephone number leave a line space between it and your address The Manager Sunset Superstore Jalan Sultan Agung 12 Semarang 50242 Dear is used to open all letters Write Dear Sir if you are writing to a person whose name you do not know and Dear Dear Sir Sirs if you are addressing your letter to a company SUMMER VACANCIES Jalan Singasari 40 Semarang 40254 0294 8446112 29 May 2008 Write the date like this about 2 lines below your address and telephone number The heading lets the reader know right away what the letter is about I should be very grateful if you could let me know if any vacancies for temporary work arise over the next six or eight weeks You will see from the enclosed CV that I am a student of English and have recent experience of work as a shop assistant where I was responsible for handling cash I am fit quick to learn new skills and would be available for either day or night duites As aregular customer of Sunset I know that a high standard of personal hygiene and a smart appearanc
34. meeting as to who or rather which company official will Communication Builder for Intermediate Level Grade XII be recommended for the top executive post in the merged company Alternatively we can make it a rule that each company will have the top administrator by turn one after the other year by year This would appear to be a good arrangement the only flaw being that the change of the top executive so often might not be a better plan for the continuity of the company policies and the management of its affairs Nonetheless we must decide these issues finally today because day after tomorrow I would be having lunch with the managing director of the other company The Financial managers of both our companies would also be present Therefore gentlemen tell me now what interactions I should have with my counterpart so that after we have talked things over as the preliminary round we may hold a joint meeting of the boards of directors of the two companies That is all Gentlemen we would meet again after lunch when I could have your uniform opinion on the issues Thank you Gentlemen Unit 4 Activity 2 How to Operate This Machine 1 Unpacking the Scanner Package includes 1 Scanner with USB cable 2 Power adapter 12V 3 Installation CD ROM 2 Installing the Software 1 Insert CD into your drive 2 The software program automatically detects the language version of your Windows O S and begins to inst
35. melepaskan mur searah jarum jam memilih ujung menyalakan lampu Answer the questions based on your experiences Have you ever read a standard operating procedure What kinds of standard operating procedure have you read What is it all about What do you know about standard operating procedure What do you think is an SOP for Read and study the following paragraphs and match them with their topics The text is a procedure of a general warehouse in a private school Work in groups General Warehouse Procedures e Topic Chairs for Loan H Topic Paraire in Portable Classrooms e Topic Special Requests Keep Up the Good Work Ihave already put the letter here What s next Do you see the start button on the machine If you press it Mela Oh yes Thank you a you will see the next instruction you would see the next instruction you would see the next instruction you would have seen the next instruction Taken from Ujian Nasional 2005 2006 Paragraph 1 Furniture in portable classroom shall be transferred with the trailer The sending school should prepare a C 50 for the furniture in the trailer and the receiving school should complete the C 50 form when trailer and furniture are transferred In the event the furniture is not adequate for the grade program then an R 40 should be submitted requesting the appropriate furniture The R 40 should include a statement of justif
36. occupation Practice your speech and read it to the class Communication Builder for Intermediate Level Grade XII 4 Reading D EP Study the pictures and answer the following questions Ge Ph Source RDI May 2007 Source RDI March 2007 What are the people in the pictures doing What are their occupations Do these jobs require specific skills certification What other jobs require certification Which of these jobs are hazardous Why Read the following situations descriptions and choose the correct answer Compare your answer with your friends 1 In this workplace you ll most probably find some facilities for having a rest doing sports attending conferences eating and the like Most people here are warm and hospitable offering service to every guest Here you ll find many rooms occupied by ill people who are usually accompanied by their relatives Doctors and nurses are looking after them People are mostly wearing white clothes What does the text describe a A hotel b Abank What does the text describe a An office b Ahospital Life at Work fi Read these words and match them with their meanings Activity 18 Pay attention to your pronunciation EE 1 department dr pa tm nt 5 a a aa worker emmm maemo areae Read the following text carefully Pay attention to the information about job descriptio
37. questions Unfortunately the reality of public speaking is that preparation is the most important facet of any great presentation Do you agree with the statement Why or why not 2 Presenters are like architects They craft blueprints and then share masterpieces with those in the audience Every word every slide and every handout needs to be closely inspected to match the laws of simplicity What is meant by blueprint and masterpiece 3 Aristotle taught about three presentation components pathos logos and ethos Pathos refers to the ability of the speaker to win over an audience with emotions Logos refers to winning the audience with evidence and letting them know that you are an expert and most important ethos refers to the credibility What is meant by credibility How s the Progress J Read the following text Pay attention to the information Practicing Your Presentation Practice presenting your report at least once before presenting it in class Time your talk so you know exactly how much material you can fit in and how to set the material Don t just read your notes to yourself stand up and give the talk the way you will to the class You will find it very difficult to speak clearly at your normal silent reading speed You will probably find if you are like most people that you have too much material If possible practice presenting your report in the room where you are going to presen
38. read in detail It should be carefully written and should contain a complete overview of the message in the report with a clear summary of your recommendations This section sets the scene for your report It should define the scope and limitations of the investigation and the purpose of the report It should say who the report is for any constraints the overall purpose of your report and more specifically what you want to achieve c This will include the title of the report who has written it and the date it was written or submitted This is the main body of the report where you develop your ideas Make sure that it is well structured with clear headings and that your readers can find information easily The nature of this section will depend on the brief and scope of the report It should contain sufficient information to justify the conclusions and recommendations which follow How s the Progress EJ 5 Terms of Reference e Thanks to the people or organizations who have helped 6 Executive Summary f This section outlines how you investigated the area How you gathered information where from and how much e g if you used a survey how the survey was carried out how did you decide on the target group how many were surveyed how were they surveyed by interviews or questionnaire 7 Title As in a book this lists the headings in the report together with the page numbers showing where
39. subject e I d like to start by e First of all I ll Finishing one subject e Well I ve told you about e That s all I have to say about Communication Builder for Intermediate Level Grade XII Know Your Stuff It is important to remember that English and Americans speak straight to the point They do not like someone who speaks with circular style This must be remembered if we are going to present something to an English and American Taken from Reader s Digest Cactivitys D Starting another subject e Next e Now I d like to discuss Analyzing a point and giving recommendations e Let s consider this in more detail e What does this mean for ABC Giving an example e For example e As an illustration Dealing with questions Well be examining this point in more detail later on e I d like to deal with this question later if I may Summarizing and concluding e n conclusion e Finally let me remind you of some of the issues we ve covered Listen to the following short speech of someone opening a presentation Arrange the topic sentences according to the speech Number Ooo o Opportunities for further expansion in Africa Po Some of the achievements made in Asia PF Some recommendations Description of the current position in Europe Work in groups and listen to another speech Then identify the words phrases and expressions you
40. the field of chemical processing I would like to offer some products and services that will help your company cope with such problems Secretary Oh I see Well she is not available now Mr Suhendar Could you tell me when I could reach her Communication Builder for Intermediate Level Grade XII Source Pilar December 4 2001 Secretary I m afraid she ll be away in Iowa City for the next few days Mr Suhendar Could I possibly have her cell phone number Secretary Yes but if I were you I would just fax details of products and services together with references from other companies through this number Mr Suhendar OK that s a great idea I ll send the fax immediately Secretary Thank you Goodbye Bye Answer the following questions orally based on the dialog in Activity 9 aN ee a Who works for Liquid Control Product Where is LCP probably located What area does LCP deal with Where is the manager going What should Mr Suhendar fax to SCC Read another dialog carefully and act it out with your friends Identify the expressions of offering products Mr Agi Lani Mr Agi Lani Mr Agi Lani Mr Agi Lani Mr Agi Lani Good morning MELONE Co Ltd Pratama Agi is speaking Can I help you Good morning I m Lani from Kajang Electronics I read your advertisement on the Internet about your new product I d like to order some What pro
41. the words phrases that are antonymous to the following words unclear an klia r hesitant hezitant wordy w3 d1 lazy lerz1 formal fo ml unsuitable An su tabl honest pnist insignificant mnsig nifikant Ge Communication Builder for Intermediate Level Grade XII OOO E Read the text in Activity 11 again and decide if each of the following statement is True or False Business letter writing is relatively similar to writing in social sciences disciplines In business letters the message should be expressed in clarity with no wasted words Business writing is now certainly less formal that it was in the past Conventions of Standard American English include writing styles Messages to a coworker are less formal than language used in contracts Knowing audience in writing business letter is not important Read the following text about application letters carefully and answer the questions An application letter is a cover letter a sales letter and a marketing tool all in one and it should accompany a professional resume any time a person applies for a job Its main objective is to get the applicant in the door for an interview and must be written well enough to attract the attention and interest of the person with the power to recommend or grant one The scope should include compelling information that will convince the reader that the qualifications o
42. time Park Ji Sung Thank you Can I pick up my ticket when I check in Reservation clerk Yes but please check in at least one hour before departure time Communication Builder for Intermediate Level Grade XII any P Lan Know Your Stuff Reservation is very important to make sure whether your affairs can be taken or not Taken from Reader s Digest Read the dialog once again and answer these questions What does Park Ji Sung call the reservations clerk for What is his flight number Where is he going What time does the flight arrival in Seoul When does he have to check in es Read and study the following expressions for making and taking reservations Making Reservations a ticket 1 I would like to reserve business class day flight 2 Could I reserve a table for two for dinner tomorrow would like am going to book a single for tomorrow night want Taking Reservations Opening Conversations of Receptionist e Yes Sir Miss Ma am can I help you Good morning may I help you Lestari Hotel could I help you Hotel Reservation e What kinds of room do you need e Would you like single or double bed e How long will you stay Sir Ma am Ticket Reservation e What ticket do you want Sir Ma am e When will you fly Sir Ma am e When will you arrive Refusing Reservations I m sorry to inform you that all rooms seats tickets tables have been res
43. to be able to deliver the night explanation for the audience Activity 16 1 understanding the power of understanding 2 overbearly adv very great very strong 3 facts information etc to be used in writing a book as evidence etc 4 lesson a talk giving information about a subject to an audience or a class often as a part of teaching program 5 focus to direct one s attention effort etc intensely on something not thinking about other less important things 6 fearful not confident afraid 7 apractice performance of something 8 remembrance to learn something well enough to remember it exactly 9 the force or stress given to a word or words when spoken especially in order to make Ye the meaning dear or to show importance 10 clumsy Activity 18 l T 3 F 5 T 7 F 2 T 4 T 6 F 8 T Activity 20 1 Rendi said that he would submit his report immediately 2 Shanti said that she didn t like working under pressure 3 My boss said that our company had success fully achieved its target 4 The manager said that the presentation was really good 5 Ivan said that he thought he should look for a better job 6 The secretary said that I had to make an appointment to meet the director 7 Tuti said that she had no draft on her desk 8 Leo said that he had taken a full time job 9 Edi said that he would make a call tomorrow 10 Tita said that she had seen a presentation yesterday Activity 21 1 Jaka asked Will y
44. to solve engineering problems Although I do not know if you have acurrent opening I would like to be a part of the department that developed the Internet selection system personnel manager saying that she as a secretary accepts accepted is accepted Was accepted Taken from Ujian Nasional 2004 2005 I expect to receive a bachelor of science degree in engineering from Semarang State University in June when I will have completed the computer systems engineering program since September 2006 I have been participating through the university in the professional training program at computer systems international in Salatiga In the program I was assigned to several staff sections as an apprentice Most recently I have been a programmer trainee in the engineering department and have gained a great deal of experience in computer applications Details of the academic courses I have taken are contained in the enclosed resume I look forward to hearing from you soon I can be contacted at my office 8442116 ext 232 or via e mail marina t aol com Yours sincerely Marina Marina Tumewu Sincerely Yours another position successful unable questions interviewing interviewed applying engineer experience Cloverleaf Inc Jalan Pandanaran 51 Semarang 50242 January 25 2007 Marina Tumewu Jalan Kertanegara 47 Semarang 50251 Dear Ms Tumewu Iam sorry that we are _________ to offer you the position of
45. typepad com http www users norden com http www grandvistahotel com http www masternewmedia org http www speech4reprint edu Magazines amp Newspaper The Jakarta Post May 19 2007 Readers Digest Indonesia March 2007 Readers Digest Indonesia June 2007 Others Stockbyte Manual Book of Umax Scanner Communication Builder for Intermediate Level Grade XII Photo Credits Unit 1 Page 1 Page 2 Page 5 Page 9 Page 14 Unit 2 Page 19 Page 20 Page 22 Page 25 Page 31 Page 36 Unit 3 Page 39 Page 42 Page 45 Page 46 Page 48 Unit 4 Page 59 Page 60 Page 62 Page 63 Page 64 Page 66 Page 67 Page 68 orange mood files wordpress com www hot screensaver com Publisher s Documentation www ufcw org photos igougo com Publisher s Documentation www colteng com CD image RDI May 2007 RDI March 2007 Tempo January 28 2007 Tempo March 26 2007 Tempo January 8 2007 Tempo April 9 2007 Stockbyte respati hotel com www mvbs com www rspsnt com Stockbyte www peaktravel com SWA February 8 2005 www masternewmedia org www images google co id www kamase org www images google co id www prospektus its ac id UMAX Astra 2000U P Owner s Guide www parish supply com www naturespiritproduct com www pricescan com iMac Users Guide iMac Users Guide iMac Users Guide Page 71 www dvorsons com Page 72 www nuworld co za Page 72 Samsung MP3 Player Quick Start Guide Unit 5 Page 83
46. want Olivia I ll put a side heading Recommendation Cc Pronunciation Practice pronunciation Find their meanings CA tivity 8 gt Read the following words Pay attention to your Activity present prr zent audience 9 dians attention a ten n presentation prezn teifn report r1 po t propose pra pauz speech spi tf elaborate rlebarat O AN DN P NY comment koment recommendation rek men derfn Read and practice the following speech presenting a report This is an excerpt of the introduction of a speech about restaurants Can anyone guess what I have incommon with celebrities like Jennifer Lopez Michael Jordan and Sean Diddy Combs We re all involved in the restaurant industry You don t have to be a movie star to work in the restaurant industry but it does take guts determination hard work and a strong desire to have fun on the job Today I want to give you an idea of what it s like to work in one of the most exciting dynamic and ever changing businesses in America the restaurant industry How s the Progress Know Your Stuff Chances are your report contains lots of detailed data Be on the alert to include only the most essential data in your visuals As you create your visuals keep in mind the fundamental rules Use only at a glance visuals that support your key messages As much as possible
47. when I wore them in the rain yesterday I enclose the receipt for Rp185 000 and would appreciate a refund or a pair of genuine waterproof walking shoes as replacement Yours faithfully Paadu Pandu Kurniawan Communication Builder for Intermediate Level Grade XII Grammar Review Although or In Spite of Study the sentence e Although she said they had non slip soles and were fully waterproof my feet were soaked when I wore them in the rain yesterday Study this example situation Last year Jaka and Joni spent their holidays by the sea It rained a lot but they enjoyed themselves You can say e Although it rained a lot they enjoyed themselves It rained a lot but they or e In spite of Despite the rain they enjoyed themselves After although we use a subject verb After in spite of or despite we use a noun a pronoun this that what etc or ing Complete these sentences with although or in spite of all my careful plans a lot of things went wrong Thad planned everything carefully a lot of things went wrong 3 Ilove music I can t play a musical instrument being very tired we carried on walking 5 The heating was full on but this the house was still cold G5 x gt J Know Howto K Writing Business Letters There are two main styles of business letters Full block style Align all elements on the left margin Modified block style
48. who is responsible step by step procedure with identification and emphasis of critical steps records to be kept copies of forms to be used references Taken from www hawaii edu ehso bio theSOP Text 2 fuse box fuse wire Mending a Fuse Every household electrical system has a fuse box which contains fuses Often a fuse wire burns out and you will have to fix a new fuse wire which can be bought at an electrical or a hardware shop You must always use the same thickness of wire To change the fuse wire you will first have to open the fuse box Next find the fuse carrier with a new one Always wind the wire in a clockwise direction Finally put the carrier back turn on the main switch on the lights Taken from English Form 4 1990 Answer the question based on the text in Activity 13 What is the text about What is inside of the fuse box Why should the fuse carriers be pulled out one by one How can you know that the fuse is broken Can you use any kinds of wire for replacing the broken one Ne TO hs Which word in the text means in the direction of the movement of the hands of a clock 7 What is the very last step you have to take when mending a fuse Communication Builder for Intermediate Level Grade XII Find the words in the texts in Activity 13 which have the following Indonesian equivalents gt IC SOY ee a a sekering tombol kawat
49. with her family She decides to fax the receptionist at the Hotel Plaza in Alicante to see if they have the accommodation she requires Look at the information on this page and fill in the first part of Janet s fax She wants all the information on one page The code for Spain from the UK is 00 34 Write out the words of Janet s fax message in the correct order Janet and Peter Cooper 8 Fast Lance Chesswood Herts WD5 8QR tel 01923 284908 fax 01923 285446 G June Dear Lynette Tt was lovely to see Love Janet Communication Builder for Intermediate Level Grade XII FAX TRANSMISSION Page 1 of From nn Date To To fax no For the attention From fax no Message Arrange the jumbled words into good sentences a rooms hotel I to some would like reserve at your in 28 July We on Alicante are arriving ten hope stay to We for nights leaving 7 August on and husband like room I My double balcony a would with preferably a require Our a two teenage daughters twin room are all en suite that We understand your bedrooms you this confirm Could a sea view possible Is have it rooms to with i available if me let you
50. 1 Text 4 From _ Kirtya Hotel reservation Kitya com To Irene Sukandar Irene messages com Subject Re Reservation for a Bussines Trip We do have the type of room that you want It costs Rp 1 100 000 per night However for the first night of your stay only I will have to give you a king sized bed as there are no queens available that night It costs an extra Rp 250 000 I hope this will suit you Starting on April 15 you can have the type you requested I can confirm that we are located very close to the Convention Center just one block further than you thought It is a very pleasant walk through a park to the center and I m sure you will enjoy it We do have a pool but unfortunately it is currently closed for repairs There is a full service restaurant poppies located in the hotel Hotel guests are entitled to a free breakfast there Lunch and dinner are also served and can be charged to your room for your convenience If you would like to go ahead with your reservation please send me your credit card information as soon as possible 36 When does Irene Sukandar want to begin 41 Ipreferworkingattheoffice her stay at Kitya Hotel working at the factory a April 14 c April 16 than c better than b April 15 d April 17 tothan d rather than 37 What kind of room does she request 42 a A room for one person Will you go to the office with me b Aroom with two queen sized bed I would rather stay here th
51. 13 Glossary a list D technical or special words 14 Appendix a section giving extra Kum You now have a rough draft ready with you Swap your draft with your friend s draft and read Make some comments on your friend s draft How s the Progress EJ i nes Ue t ee Know How to Writing a Report If you are asked to write a report for example analyzing the results of some research summarizing articles or interpreting statistics your aim should be to present facts clearly so that the reader will understand the main points quickly Look at the report below and notice how the information is divided up using headings The style of report is impersonal it is not important who the writer is or what his or her opinion is Notice whether you are told who the reader is This will help you decide how much you need to explain Aim The objective of the survey was to find out whether shopping habits have changed since the building of the new suburban mall at Lake water and to identify trends for the future Method The survey targeted four groups of people A downtown residents B suburban residents up to three miles from the center of town C business owners in the central area of town and D merchants in the new mall Shoppers received one questionnaire while merchants received another Researches visited 50 homes in the center of town and 50 in the suburbs as well as a cross section of stores in
52. 2 3 4 Di He wants to confirm his flight His flight number is 374 He is going to Seoul The flight will be arriving at 4 o clock p m One hour before departure time Activity 17 1 aad 11 a report or description of somebody or something in a newspaper article Broadcast program etc to supply or provide somebody something with something begin on a firm or permanent basis to choose somebody by voting a written statement of money owed for goods or services supplied an official document that gives somebody the right to do something especially to go some where relevant appropriate or suitable to give something to somebody something so that it may be formally considered or so that a decision about it may be made a sum of money paid into a bank a promise usually in writing that something will be done or that something is of a speci fied quality confirming that something is true correct or definite Activity 19 de How to make an online hotel reservation 2 Various answer 3 4 I should establish a user profile Telephone number billing address and credit card type number and expiration date The hotel will ask to provide the Travel Agent LD 6 It will be automatically sent to SPIRIT and to the hotel I d be staying at 7 Yes it is Activity 20 1 luxurious 2 fashionable 3 outstanding 4 sunning 5 intrepid 6 colorful Activity 22 1 landscaped 2 out
53. 225 Setia Budhi Street Bandung West Java Indonesia June 19 2008 Peter Hamilton Global Software Company 179 Main Road Singapore Dear Sir We are interested in becoming distributors for your software products in Indonesia especially in West Java region would you please send us your latest catalogs descriptive brochure and terms We are a hardware company that would like to add software to our sales offerings We look forward to hearing from you soon Sincerely Anga Arya Budhi Chairman Listening Script Review 2 1 Look at the picture number one a A woman is buying a basket b Some apples are put in the basket c Amanis weaving arattan basket d The baskets are displayed on a shelf 2 Look at the picture number two a The ball is under the tree b The football players are celebrating their victory c The kids are excitedly playing football d The kids are cutting the grass 3 Look at the picture number three a The cars are being serviced b The students are waiting at the bus stop c Some people are injured in the car accident d People are crossing the road 4 Look at the picture number four a A dancer is welcoming the guests b The girls are performing a traditional dance c The girls are dancing up and down with excitement d The children are dancing the waltz 5 When will the train arrive a Sherlyl will depart at six b At5 30 according to the schedule c Iam leaving for Surabaya tomorrow
54. 45 00 SINGLE OCCUPANCY O 155 00 DOUBLE OCCUPANCY ADDITIONAL SPECIAL REQUESTS CHECK IN TIME IS 3 00 P M CHECK OUT TIME IS 12 00 P M METHOD OF PAYMENT CASH Credit Card O AMERICAN Express O VISA O Master CARD O Diners CLue CI CARTE BLANCHE O DISCOVER Credit CARO NUMBER _ EXPIRATION DATE _ CARDHOLDER S NAME Deposit AMOUNT CARDHOLDER S SIGNATURE Look at and study the following brochures or adver tisements Then write notes about what the brochures or advertisements for aC Activity 26 D A small hotel of only 16 Situated in a quiet residential area behind Vondel Park it overlooks a small canal and the park itself The bedrooms have their own shower TV and radio Twin rooms with bath are available at a supplement Although the hotel does not have a restaurant or bar the dining room is very pleasant and drinks are served on request We recommend early booking because of the limited accommodation available NO ROOM CHARGE for 1 child under 12 sharing room with 2 adults Meals payable direct Supplements per person per night Twin with Bath 4 00 Single with Shower 8 00 ONE NIGHT FREE in stays of 3 nights or more 1 Jan 26 Feb 27 Jun amp 15 Nov 28 Dec A Communication Builder for Intermediate Level Grade XII Taken from First Class 1992 Grammar Review Subjunctives with Wish If Only Subjunctives are sentence constructions used to express s
55. 7 I am also confirming the reservation for a small conference room to be available on 3 July when Mr Welirangan will be holding a meeting with our international clients Please find enclosed our bank draft No 92109 423 4431 for Rp10 000 000 00 as a deposit The balance will be paid as soon as we receive the confirmation from you We look forward to hearing from you soon Sincerely yours AV ee Melina Latuihamallo Personnel Secretary to Mr Welirangan Encl City Bank Draft Who is Melina What is the address of Melina s work place What kind of letter does Melina write What is it about Dealing with Clients Pe oS Se Who is the letter sent to Activity 25 D Complete the following reservation form with your amp i data information Do not leave any blank spaces Let s say you are a manager of an export company and about to have an annual meeting with clients HOTEL RESERVATION FORM STARFIELD HOTELeSINGAPORE SCA ANNUAL MEETING HOTEL TELEPHONE MAIN LINE 412 281 7100 JULY 21 25 2007 RESERVATIONS TELEPHONE 800 400 17000 RESERVATION DEADLINE JUNE 20 2007 RESERVATIONS FAX 402 334 8013 PLEASE PRINT OR TYPE REQUIRED Guest Name s COMPANY Maiuinc Address CITY STATE ZIP COUNTRY TELEPHONE FACSIMILE PREFERRED ACCOMMODATIONS SPECIAL REQUEST D SMOKING D NON SMOKING D HANDICAP ACCESSIBLE Bep REQUEST O Two Douste Beps D One Since Bed Room RATE O 1
56. ABC Giving an example For example As an illustration Dealing with questions We ll be examining this point in more detail later on I d like to deal with this question later if I may Summarizing and concluding In conclusion Finally let me remind you of some of the issues we ve covered gt Grammar review Reported speech He said he presented his paper He said he was presenting his paper How s the Progress EJ Reflection on Your Learning After doing all activities you may answer the following questions to check whether you have comprehended the learning materials in this unit 1 What have you learned in this unit 2 Can you mention the steps you take in presenting a report 3 Are you able to present a report If you find some difficulties while answering the questions you can discuss them with your friends and consult your teacher Communication Builder for Intermediate Level Grade XII Unit 4 How Do You Operate This Machine In This Unit Listening Responding to spoken manuals Speaking Giving instructions based on a user manual Reading Comprehending a user manual Writing Writing down the instruction on how to operate something C Listening D Look at the following user manual for a scanner and Gq answer the questions UMAX Astra 2000 U P Owner s Guide Getting to Know Your Scanner To gain a complete unders
57. Could you come on Sunday at 1 00 p m for the reservation Listening Script E Activity 7 Receptionist Mrs Siregar Receptionist Mrs Siregar Receptionist Mrs Siregar Mrs Siregar Receptionist Mrs Siregar Receptionist Mrs Siregar Receptionist Mrs Siregar Receptionist Mrs Siregar Receptionist Mrs Siregar Receptionist Mrs Siregar Good afternoon Marcopolo Hotel May I help you Yes I d like to book a room please Certainly When would it be Madam May the 11th How long will you be staying Three nights Receptionist What kind of room would you like madam Er double with bath I d ap preciate it if you could give me a room with a view over the val ley Certainly Madam I ll just check Yes we have aroom the 5th floor with a really splendid view Fine How much is the charge per night Would you like breakfast No thanks It s Rp984 500 per night exclud ing tax That s fine Under what name would you like the reservation please Mr and Mrs Siregar that s S I R E G A R Okay let me make sure I got that Mr and Mrs Siregar Double with bath for May the 11th 12th and 13th Is that correct Yes it is Thank you Thank you for choosing Marco polo Hotel and have a nice day Goodbye Goodbye Unit 3 How s the Progress Activity 2 1 Good morning Ladies and Gentle
58. Down the middle of the page align the return address date closing signature and typed name align other elements on the left page margin The followings are the elements of a standard business letter and their functions Return Address Your address or the address of the company you represent If you are using preprinted stationary there is no need to retype the information Date Leave two blank lines after the return address Always spell out the month and include the day a comma and the year Inside Address Leave two blank lines after the date Then type the address of the person or company to whom you are writing Salutation Type Dear followed by the person s name End the line with a comma If you don t know the name of the person use a title instead i e Dear Editor Dear Madam Dear Sir Body Align your message on the left margin Skip a line before starting a new paragraph but do not indent the paragraph s first line Make sure that each paragraph is clear and concise Closing Leave two lines of space after your last body paragraph then use a conventional closing followed by a comma i e Sincerely Sincerely Yours Respectfully Signature Your signature should appear below your closing Unless you have established a personal relationship with the person you are writing use both your first and last name Taken from www wikipedia com Summary Revisit This Unit
59. Enjoy Bali The Novotel way at the ________ Benoa Ball on the fringes of 7________ Nusa Dua only 20 minutes from Ngurah Rai International Airport Choose from 128 Deluxe Pool Wing rooms 48 Deluxe Ocean Wing rooms or the property s 12 suites complete with private ______ garden and Balinese style open air bathtub For travelers Bali s kaleidoscope of cultural treasures is close by Visit Tanjung Benoa a traditional 5 fishing village where _________ ceremonies and rituals are part of daily life or explore the intrepid Balinese temple next door Whatever your interests Novotel Benoa Bali is sure to serve them best eee From now until March 31 2007 American Express Cardmembers can enjoy a special offer of a Deluxe Ocean Wing room for US 65 or a Benoa Suite for US 130 per night when paying with the Card For reservations please contact American Express Travel Service Office Graha Aktiva Jl H R Rasuna Said Jakarta Tel 62 21 521 6277 Fax 62 21 521 6633 Taken from www nt sail com Communication Builder for Intermediate Level Grade XII C Writing D Activity 21 Answer these questions based on your experiences 1 Have you ever filled in a reservation form hotel restaurant or ticket 2 What information or official statements did you find in the reservation form 3 What do you think of filling in reservation forms Is it easy or difficult Why 4 Which do you prefer
60. JOOYIS eUOLILIOA JO YSNBUF sapying UOLJEILUNWWOI IX apes 19427 azeIpawWazU 104 URMPLUINY Jay pue UeMeLUINY ug PUSAT PERBUKUAN Departemen Pendidikan Nasional Communication Builder English for Vocational School for Intermediate Level Grade XII Vocational School SMK MAK Eri Kurniawan Arief Kurniawan P a PUSAT PERBUKUAN Departemen Pendidikan Nasional Communication Builder English for Vocational School for Intermediate Level Grade XII Vocational School SMK MAK Eri Kurniawan Arief Kurniawan Hak Cipta pada Departemen Pendidikan Nasional Dilindungi Undang undang Hak Cipta Buku ini dibeli oleh Departemen Pendidikan Nasional dari Penerbit Setia Purna Inves Communication Builder English for Vocational School for Intermediate Level Grade XII Writers Eri Kurniawan Arief Kurniawan Editors Setia Purna Inves Editor Team Layouters Setia Purna Inves Layouter Team Illustrator Setia Purna Inves Illustrator Team Cover Designer Setia Purna Inves Designer Team Cover Photos Setia Purna Inves Documentation Book Size 17 6 x 25cm 420 07 KUR KURNIAWAN Eri c Communication builder 3 english for Vocational School for Intermediate Level grade XII Vocational School SMK MAK Eri Kurniawan Arief Kurniawan Ed 1 Jakarta Pusat Perbukuan Departemen Pendidikan Nasional 2008 viii 168 hlm ilus 25 cm Bibliografi hlm 151 152 Indeks ISBN 979 462 975 8 1 Bahasa Ingg
61. PPA the Consoli dated Omnibus Reconciliation Act COBRA and other laws and regulations 3 Job Accountants Auditors You will use the latest in accounting and audit ing techniques to review financial information contained in annual reports filed by pension health and other employee benefit plans for compliance with ERISA In addition you will conduct specific audits of thrift investment system funds under the Federal Employees Retirement System Act FERSA You will also provide advice to plan administrators and the employee benefits field as a whole 4 Job Computer Programmers You will write programs using event driven object orientated languages and tools Activity 7 a Wage and Hour Compliance Specialists You will conduct investigations and gather data about wages hours and other employment conditions or practices in order to determine compliance with the various Federal em ployee protection laws administered and en forced by the Wage and Hour Division Where P violations are found you may also recommend changes in employment practices to bring an employer into compliance Duties also include providing outreach and education to assist employers to comply with labor standards Engineers Mining Chemical Electrical You will conduct studies surveys and evaluations regarding the safety of mines and related facili ties and equipment from a mining engineering point of view Safety and Occupational Health Specia
62. These practices assure eradication of the source while meeting E P A standards Unit 7 Sincerely Yours Activity 1 A business letter is a letter written in formal language English usually used when writing from one business organization to another or for correspondence between such organizations and their customers clients and other external parties The overall style of letter will depend on the relationship between the parties concerned 1 however there is a general consensus on style 2 for example Business letters usually follow a left blocked format other points of general style are outlined below Activity 2 First National Bank 223 Ames Casper WY 82676 August 30 2007 Kelly Flanders 1795 Hisper Ln 3 Casper WY 82676 Dear Ms Flanders I am sorry to inform you that we could not hire you as bank tellers As you may know we recently trough a major expansion However we have filled all of our tellers positions and do not require any change in staff in the near time We will however keep your application on file for future reference should an opening arise Thank you for your participation If you have any objection please call me Sincerely Scott Hiram Scott Vice President Human Resources Activity 3 1 letter head 6 body of letter 2 date line 7 attention line 3 inside address 8 complimentary 4 Salutation 9 signature 5 identification 10 enclosure Activity 5 Persada Multicom
63. They were however concerned that prices were increasing MERCHANTS The merchants in town have seen business drop off by up to a half whereas Lake water business have recorded a steady increase in sales over Communication Builder for Intermediate Level Grade XII the year When asked whether they viewed the Parking problems down ton have been a future with optimism a large majority of group significant factor in changing people s habits D replied positively while only 5 of group C Mobile better off consumers are deserting said that they expected to see a growth in their the main street for the new mall leaving business in the coming year downtown merchants to rely on the business Conclusions The opening of Lake water mall has clearly had a devastating effect on downtown of local residents particularly the elderly and those without cars As a result many long established businesses now face grave difficulties shopping and this trend seems set to continue Taken From Oxford ESL Dictionary 2004 Summary Revisit This Unit J gt Presenting report Introducing the subject I d like to start the subject First of all I l Finishing one subject Well I ve told you about That s all I have to say about Starting another subject Next Now I d like to discuss Analyzing a point and giving recommendations Let s consider this in more detail What does this mean for
64. Use a serif font such as Times Roman 12 point or Georgia 11 point A business letter should be single spaced and if possible typed on a computer Print the letter on only one side of the paper Taken from www writeexpress businessletter com Choose the best answers to the questions based on the letter in Activity 18 1 Which is NOT TRUE about Klara Agusta a b c She recently purchased a toy for her daughter She speaks four languages She found the components of the toy she bought were incomplete She wrote the letter because she didn t understand the assembly instructions 2 How many problems does Klara Agusta have with the toy she purchased One Two Three Four 3 What does Mrs Agusta ask for A new toy of the same model A copy of her sales receipt The missing parts of the toy and its assembly instructions in English or French A refund 4 What might make Mrs Agusta purchase Tiny Tents manufactured by the Tiny Tots Toy Company a b G d The toys have a low price The toys are easy to assemble The design of the toy is impressive The toys manufactured by the company which she has purchased have always had an impressing quality 5 Whom does Mrs Agusta write the letter to a The shopkeeper of the store where she purchased the toy The owner of the Tiny Tots Toy Company The worker who made Tiny Tents The customer service representative of the Tin
65. all the same language version 3 Installing 3 Once the Setup program runs follow the instructions 4 Thelast screen prompts you to restart Windows 4 Connecting the Scanner Plug the power adapter into the power receptor located at the back the scanner 5 Connecting 1 Plug the USB cable flat end into your PC s USB port 2 Plug the power adapter into an electrical outlet 6 Connecting Check connections after completion Once completed you are ready to scan Activity 3 1 1 Plug the scanner s power adapter into an electrical outlet 2 Insert the other end of this cable into the power adapter receptacle on the rear panel of the scanner The power indicator on the front panel of the scanner should now be illuminated 3 Plug your computer s power cable into an electrical outlet 4 Turn your computer on Activity 4 1 stage in progress 2 acorrect method of doing something 3 using hands 4 aspoken or written command of what must be done a book that contains information and instructions about how to do something to explain workings of something order of things means of doing something a publication or a section of a magazine or newspaper that information on a subject 10 to put something in place Activity 5 e Turn off the light e Plugin the cable e Push the button e Cut the paper into pieces e Stir the soup and add some salt and pepper e Roll the mixture with your hands e Ch
66. als until letters com my 1 thus pushing us back to mid y for possible We have tried but were to find an alternate source of raw materials If you like we could substitute 5 XJ223345KU It is a higher in price per unit Otherwise we will keep your order and rush it to you as soon as we can start on these nuts again Thank you for your understanding in this matter We apologize for your inconvenience Sincerely pe tiui Pratiwi Atmodirono Production Head Communication Builder for Intermediate Level Grade XII y Study the following letter of complaint and the reply Cactivity 26 Discuss it with your friends Dear Sir Madam I wish to lodge a complaint against one of your waitresses Solve It called Susi Sunaryo Identify the underlined word Last Saturday I took my family for a meal at Black Dahlia Gr phrase that that should be Restaurant Although there were not many people at the corrected or rewritten R restaurant we were made to wait for forty minutes for a table We were kept waiting a further thirty minutes before at Bros Prices are more lower we were served When I complained to the waitress she a than those of other stores in town became rude b Back to School Midyear Sales Come for anything you need I was very upset by the treatment we received I hope you atechool will take the necessary action on this matter d Thank you Taken
67. an go c Aroom near the pool d Aroom with a view of the park I would rather stay here than going I would rather stay here from go ae sper oP 38 If Irene Sukandar makes the reservation I would rather stay here to go suggested in the hotel e mail how much 43 Which of the sentence indicates preference will she pay a Deni doesn t like to apply for the job a Rp 1 100 000 c Rp 4 650 000 as a salesman b Rp 1 350 000 d Rp 5 000 000 b Rendi prefers become a programmer 39 How far is the hotel from the Conversation rather than an operator Center c like to stay all night to work a Oneblock c Three blocks d My manager asks me to write a reference b Two blocks d Four blocks letter 40 What is included in the price of the hotel 44 All bis friends believe that he can do his job very room well It means he 3 do his job well a Breakfast a may c will b Room Service b could d isableto c Use of the pool d Use of the weight room Communication Builder for Intermediate Level Grade XII 45 I could have asked somebody else to finish a deliver c delivering this report means ____ b willdeliver d delivered a I finished the report 48 Pll have my assistant for an b Somebody else finished the report appointment c Iasked somebody to finish the report a eal c called d I don t want to finish the report b calling d will call 46 The human resource manager made the 49 If Mrs Sudarmo this report a
68. an you hold my coat for a second while I put on my sweater b She can sail very well but she can t swim c If you don t understand you can ask a question d The doctor says you can stay warm and drink lots of fluids Review 1 CJ Questions 26 30 are based on Text 1 Text 1 Hotel Receptionist When guests arrive at a hotel or call to make bookings the hotel receptionist is usually the first person they speak to It is up to the recep tionist to make guests feel welcome and to deal efficiently with enquiries Their tasks are like ly to include allocating rooms to guests tak ing and passing on messages putting together bills and taking payment and handling foreign exchange helping guests with requests e g asking housekeeping for extra bedding or stor ing valuables in the hotel safe In a large hotel receptionists use a com puter to handle reservations and may also use a telephone switchboard They may employ sales skills to encourage guests to upgrade to a better room or eat in the restaurant for example In larger hotels there might be a small team of receptionists each with specific du ties In a small hotel they might do non re ception tasks too like serving drinks Reception desks in larger hotels often stay open all night but in smaller hotels night time duties might be taken over by the porter Work ing hours can include days nights weekends and public holidays Receptionists might work shi
69. and text choices are deliberately customized to be suitable in any vocational contexts such as engineering economics agriculture tourism and other vocational contexts Communication Builder English for Vocational School for Intermediate Level Grade XII is composed based on literacy based approach for all vocational competence programmes in which you will find activities which are systematically arranged in harmony with the learning process The process is to bridge the students background knowledge and experiences with the materials to be given expose you to authentic materials of language use and have you work on activities both individually and in groups Last but not least the writers are very grateful to all people who have helped and given their input support and encouragement We would like to thank PT Setia Purna Inves especially the editors and team for facilitating us to publish our work Hopefully this book will help you learn English in a communicative way Bandung July 2008 Writers iv Picture and Title of Unit introduce the topic in the unit In This Unit provides advance information about the learning Listening focuses on the competence to understand and respond d Speaking focuses on the competence to express feeling ideas Reading emphasizes the ability to understand nuances of Writing emphasizes the ability to express nuances of Pronunciation Practice helps you pronounce certain words Gra
70. avoid visuals crowded with lots of data charts and graphs that add nothing of real value Taken from www speech4reprint edu My name is Toni Raharjo and I am the manager at Smart Taste Restaurant in Bandung Indonesia I have been dealing with restaurants for many years and now I want to share my experiences and insights on how to enjoy working in this field My story is just one example of how the dream of working in the growing and vibrant restaurant industry can be anyone s reality It takes many jobs to run a successful restaurant and not just jobs that involve chopping lettuce or waiting tables In fact the restaurant industry has many different positions and job titles from management to public relations to fund raising and yes cooking Let s look at a snapshot of who s who in the restaurant industry e Who prepares salads dessert plates and sandwiches The pantry cook e Who publicizes the restaurant s fund raising events parties and tasting The public relations manager e Who selects the wines and coaches the wait staff on serving and describing the wines The wine steward e Who keeps the computers running and designs the web site The computer technician Work in groups and find other expressions commonly used in presenting a report Se ee Se Expressions for opening the speech Expressions for introducing the topic subject Expressions for presenting ideas Expressions fo
71. behalf of a client you will also be asked to provide your Travel Agent I D If you have an established user profile on either hyatt com or goldpassport com you may use the information contained in your user profile to pre populate any corresponding required or requested information fields While online you will be given a reservation confirmation number and if you so request while online a confirmation of your reservation by e mail The information you furnish when making a reservation will be used to fulfill your reservation and may be used as otherwise disclosed in this policy Will you speak about you your phone number Taken from Ujian Nasional 2005 2006 Taken from www hyatt com Dealing with Clients Answer these questions based on the text in Activity 18 What is the text about Have you ever made a hotel reservation through a website 3 What should you do if you decide to make a hotel reservation through website What information do you have to furnish for a better service 5 If you are a travel agent what will the hotel ask you to do when you make a reservation on behalf of your client 6 What will the hotel do with the information you have fulfilled in the reservation form Complete the following advertisement using the words in the box Then read the text aloud e luxurious e fashionable e outstanding e sunning e colorful e intrepid Bali Retreat Try the Novotel
72. bject my shoes and my watch Here we use the structure have something done Those are the past participle s construction Activity 20 D Answer the questions using causative have as shown in the example Example Did you make that dress yourself No I had it made 1 Did Rina cut her hair herself 2 Did they paint their house themselves 3 Did your father repair his car himself 4 Did he cut the tree himself 5 Did she install her computer herself 6 Did you take the photograph yourself 7 Did Mrs Irma wash the car herself 8 Did Antonio do his homework himself 9 Did your grandmother post the letter herself 10 Did you iron your shirt yourself How Do You Operate This Machine C Writing D Complete the following sentences using the words in the brackets Example We are having the house painted the house paint at the moment Her hair is too long I think she should it cut How often ___________ he his motor service Is it true that many years ago he _________ his portrait paint by a famous artist 4 Mother has ___________ an interior decorator design the living room 5 I ll have __________ these books arrange on the shelves tomorrow Answer the following questions based on your experiences 1 Have you ever written an instruction manual 2 What should you write in an instruction ma
73. both locations Results SHOPPERS 75 of all residents said that they had been to the new mall at least twice during the last month Of these the majority were from group B Among the most popular reasons cited for shopping at In many reports the important information involves numbers Read the report again and find out what these expression refer to 50 50 two thirds four 75 5 a half twice three eight out of ten the majority a large majority Your style of writing will not be personal but it need not be boring Vary your language so that you do not overuse the same expressions Think of other ways of saying the words and phrases that are written in dark type in the report below Lake water instead of downtown were the ample free parking there compared with the difficulties of parking there compared with the difficults of parking in the center of town and the convenience of having a large number of stores in one location in the mall Families in particular mentioned the Lake water children s play area as an important advantage In contrast two thirds of those questioned in group A reported that they valued the convenience of being able to walk to the stores Eight out of ten of the order shoppers surveyed said that their daily shopping trip was their only contact with other people Moreover they preferred the personal attention of the smaller stores compared with the anonymous atmosphere of the larger outlets
74. cation 140 167 168 B brochure 28 159 business Letter 85 C causative have 69 E even though 122 I in spite of 99 100 166 instruction 8 61 62 107 110 114 J job description 1 11 M manual 73 144 P preference 12 15 18 68 80 presentation 39 43 45 46 47 48 49 50 52 55 149 164 procedure 61 64 65 70 72 101 103 108 109 113 115 116 R report 5 39 40 42 43 44 46 47 48 49 50 52 53 54 55 56 57 58 76 77 81 85 90 120 147 156 163 164 reservation 19 20 21 22 23 24 25 29 30 31 33 34 38 29 77 78 80 150 155 156 162 163 S standard operating procedure 35 38 Index of Authors I Ibrahim Farida J 107 108 R Rakhmat Jalaluddin 48 T TiyagaRajah Beatrice 107 108 Communication Builder for Intermediate Level Grade XII T Listening Script Unit 1 Life at Work Activities 2 and 3 You will work in a challenging and professional atmosphere Among the tasks an economist may perform are planning and conducting surveys to col lect economic data through the use of such technolo gies as the Internet client server computer systems and wide area networking collecting reviewing and analyzing economic data utilizing specialized methods and techniques preparing technical reports press releases and articles on economic phenomena briefing the media industry labor and governments on economic data Activity 4 1 job 6
75. computer systems ___________ for which you recently 3 We have selected ___________ person who has the type of 3 we feel is necessary for the _________ I enjoyed 7_________ you and hope that you are in your employment search in the near future Thank you for atCloverleaf Inc If you should have any _______ please call me Sincerely Agus Mulyana Human Resources Manager Communication Builder for Intermediate Level Grade XII Know Your Stuff There are several business letter formats but all of them can be subdivided into two basic groups the block format and various intended formats Although the block format is somewhat more common perhaps because it is easier either one is acceptable all conventional formats contain the same features Taken from www factosearch com Below is an example of business letters Name the letter based on its content Work in group and write a reply 8 Spright Close Kelvindale Glasgow GL2 ODS Tel 0141 357 6857 23rd February 2007 Dr M Mansion Department of Civil Engineering University of East Anglia Dear Dr Mansion As you may remember my job here at Longiron amp Co is only temporary I have just applied for a post as Senior Engineer with Bingley amp Smith in Glasgow and have taken the liberty of giving your name as a referee I hope you will not mind sending a reference to this company should they contact you With luck I sho
76. d Lin 2007 Barron s TOEIC Test 4th Edition Jakarta Binarupa Aksara Maclin Alice 1996 Reference Guide to Grammar A Hand Book of English as a Second Language Washington D C United States Information Agency Maclin Andrew and Diana Hicks 1997 Cambridge English for Schools Student s Book Three Cambridge Cambridge University Press Murphy Raymond 1990 English Grammar in Use Cambridge Cambridge University Press Murphy Raymond 1998 Essential Grammar in Use Cambridge Cambridge University Press Seidl Jennifer 1993 Grammar Three Oxford Oxford University Press Soars Liz and John 2000 Headway Oxford Oxford University Press Sweerey Simon 1997 English for Business Communication Melbourne Cambridge University Press Websites http www orangemood files wordpress com http www hot screensaver com http www ufcw org http www englezaonline ro http photos igougo com http www hyatt com http www surenglish com http www colteng com http www micrositedetik com kokita http www balionline com indonesianrecipe htm http www images jupiterimages com http www jobsearchtech about com http www aipotu com http www piperreport com http www prospects ac uk http www delhi edu http www lematin ch http www lancastercourtyard com http www mvbs com http www rspsnt com http www nt sail com http www thetreeladycompany com http www sedonabintan com http www allaboutqtags
77. d3 r operate op rert ingredients in gri dionts press pres replace rr plers assemble a sembl connect ka nekt Oo ON DNDN WS NN disconnect diska nekt How Do You Operate This Machine insert m s3 t Read the steps to set up an iMac carefully and pay P attention to the text structure In groups of four discuss the text structure What s in the Box Your iMac comes with an Apple Keyboard a Mighty Mouse an Apple Remote and an AC power cord Surf the Net Writing an instruction manual is easier than you think Find the steps at http www lousywriter com how_to_write_a_ better_instruction_ manual php Keyboard Mighty Mouse AC power cord Apple Remote Source iMac User s Guide Setting Up Your iMac Follow these steps to set up your iMac Step 1 Pass the power cord through the hole in the stand and plug it into the power port on the back of your iMac Source iMac User s Guide Communication Builder for Intermediate Level Grade XII Step 2 To access the Internet or a network connect one end of an Ethernet cable to the iMac and the other end to a cable modem DSL modem or network Solve It 1 Print the document from Note the application Source iMac User s Guide Your iMac also comes with AirPort Extreme technology for wireless networking For information about setting up a wireless co
78. de this speech in your own words Employment in the restaurant industry has reached record breaking levels in recent years The restaurant industry employs millions of people and serves billions of meals racking up billions of dollars in annual sales More than 70 billion meals are eaten in restaurants and schools and work cafeterias each year This year restaurant industry sales are expected to reach 537 billion In this booming industry career prospects are strong because opportunities are increasing Restaurants also help neighborhoods and communities thrive Restaurants play an essential role in creating healthy communities by providing jobs entertainment convenience and a comfortable place for neighbors to meet talk and relax More than nine out of 10 restaurants are active in their communities Restaurant owners themselves are often very involved in local charities and fund raising activities Tencourage each of you to strongly consider the restaurant industry when you think about your future both immediate and long term The restaurant industry is the industry of choice for enterprising dedicated and adventuresome young people like yourselves Every day those of us in the restaurant industry face new challenges and have fresh opportunities to make a difference in our customers Remember your report was compiled as a report Your job now is to create a successful presentation That means you will be ne
79. de XII 39 What is this advertisement for c They cost 3 Canadian a A summer trip d They cost 21 95 US b A travel company 41 Who cannot benefit from this special deal c A special deal a Canadians d A free magazine b UK residents 40 How much do the sunglasses cost c North Americans a They are free with a subscription d US residents b They cost 1 Questions 42 45 are based on Texts 5 and 6 Text 5 To The Shoe People lt inquiries shoepeople com gt Ce From John Trimbald lt jtconstruction img com gt Subject Customer Complaint To Whom It May Concern I have trusted the Shoe People to protect the feet of my employees for over ten years now I recently purchased a few pairs of boots from your company for my crew Though my men were initially satisfied with the boots the soles began to fall apart on them after just twelve weeks This was extremely surprising considering they came with a six year warranty The boots are unsafe to wear because my men are pouring hot concrete Please respond as soon as possible with instructions on how I can return the boots and receive a refund Thank you Goku himbala John Trimbald Foreman JT Construction Text 6 The Shoe People 22 Circular Rd Castlerock Northern Ireland BT51 6TP John Trimbald JT Construction 22 Mark Lane Rd London England EC3R 4BT January 3rd 2007 Review 2 Fa Dear Mr Trimbald Thank you for your
80. duct do you actually mean High Speed Chip Mounter I wonder if the discount is still valid Yes itis But the amount of discount will depend on the number you order For example if you order more than 5 units we ll give a discount of about 5 Fine we ll order ten units What are the terms of payment We accept letters of credit Good How about the shipment We ll send the products after receiving advance payment of not less than 50 of the total payment May I have your number It s 022 70027242 When will I have the goods Dear Sir Mr Agi One week after we receive the payment Ms Lani could you possibly confirm your order through fax The number is 021 253352 Lani Alright Mr Agi Thanks for your order Lani You re welcome Work in groups and read the dialog once again Then complete the following form Name of Product Name of Products Ordered Discount Terms of Payment Shipping Procedure Shipping Time Confirmation Method Ce Pronunciation Practice A oe Pronounce the following words correctly and find their Adanya meanings in your dictionary order d rda r product prodakt company kamponi Sales serls advertisement ad v3 tismant complaint kom plemt discount diskaunt detail di terl Opportunity ppo tju nati letter leta r 1 2 3 4 5 6 7 8 9 m Commu
81. e staying three weeks Economy business class or first class ticket Economy please That would be Rp500 000 OK Could I make a reservation Certainly Which flight would you like The 6 45 a m please Could I have your name please My name is Arya Pamungkas that s A R Y A P A M U N G K A S Your phone number please 0813333222601 And your address please JL A Yani 17 Surabaya How would you like to pay Mr Pamungkas Can I pay at the check in desk when I pick up my ticket Yes but you will have to confirm this reservation at least two hours before departure time Isee Now you have been booked Mr Pamungkas The flight leaves at 6 45 a m and your arrival in Pontianak will be at 9 25 a m local time The flight number is NWA 476 Thank you Communication Builder for Intermediate Level Grade XII Making a reservation Taking a reservation Listen to the following expressions and choose the best response Example You will hear Can I reserve two tables for lunch this afternoon Responses a That s great b Certainly PI just will check The correct response is b Certainly PI just will check 1 a I m sorry it is sold out OK That s all right Oh that s too bad Certainly Let me see That s all right Certainly I m really sorry to hear that Sure PI check it I d lik
82. e are of great importance If you require a reference as to my honesty and reliability this may be obtained from my landlady Mrs Sukesi Sudarmo at the address given above or from the manager of the company named in my CV I look forward to hearing from you This is a useful expression It can be used when you are asking for something in a formal letter The words look forward to are always followed by a verb ending in ing Yours faithfully If you are addressing the person by name eg Dear Mrs Bennet use Yours sincerely instead Rosi Paulina enc Print your name below the signature especially if your signature is difficult to read You write enc below your name to show you are sending another document with the letter Sincerely Yours Summary Revisit This Unit gt Writing business letters e Parts of letters Letterhead or sender s address Date Inside address Letter body Complimentary closing Signature printed name and position of sender gt Grammar review Verbs followed by ing forms e Ienjoy being alone e Why do you dislike living here Reflection on Your Learning After doing all activities you may answer the following questions to check whether you have comprehended the learning materials in this unit 1 What have you learned in this unit 2 Can you mention some forms of business letters 3 Have you been able to write a business letter If yo
83. e to b Yes that s fine 2 3 4 D orv or TN o 5 Work in groups and listen to another dialog Then identify the expressions of taking and making reservations Receptionist Good afternoon Marcopolo Hotel May I help you Mrs Siregar Yes I d like to book a room please Receptionist Certainly When would it be Madam Mrs Siregar May the 11th Receptionist How long will you be staying Mrs Siregar Three nights Receptionist What kind of room would you like madam Mrs Siregar Er double with bath I d appreciate it if you could give me a room with a view over the valley Dealing with Clients Receptionist Mrs Siregar Receptionist Mrs Siregar Receptionist Mrs Siregar Receptionist Mrs Siregar Receptionist Mrs Siregar Receptionist Mrs Siregar Certainly Madam I ll just check Yes we have a room the 5th floor with a really splendid view Fine How much is the charge per night Would you like breakfast No thanks It s Rp984 500 per night excluding tax That s fine Under what name would you like the reservation please Mr and Mrs Siregar that s S I R E G A R Okay let me make sure I got that Mr and Mrs Siregar Double with bath for May the 11th 12th and 13th Is that correct Yes itis Thank you Thank you for choosing Marcopolo Hotel and have a nice day Goodbye Goodbye Are the followin
84. e water in a pan Boil it Cook it for about 15 minutes Then it gets dry put it into the steamer Steam the rice for about 45 minutes aS SP eS eS The rice is ready to serve Source www naturespiritproduct com Activity 11D Work in groups of four and find a set of one of the Activity 11 following instructions and read it aloud to the class How to use a copy machine How to use an automatic teller machine How to print a document ao fF P How to make a phone call Activity 12 D Now retell using the points or instructions above how to cook rice orally in front of your classmates How Do You Operate This Machine Choose a procedure or an instruction that you know well and demonstrate the procedure to your class Bring everything you need to make your demonstration clear a Preparing a special dish b Explaining a math problem c Tips for accomplishing something d Using a special piece of equipment Answer these questions Do you like cooking What do you usually cook Have you ever used a microwave to cook something Did you know how to use it Be Ot Do you often read the instructions if you don t know how to use or operate an appliances Read the text How the Microwave Oven Works Lal Source www pricescan com Microwaves are a form of energy similar to radio television waves and ordinary daylight Normall
85. eding everything in the presenter s toolkit including practicing your non verbal communication skills as well like maintaining eye focus and using your voice and gestures to good effect Taken from www content4reprint com Communication Builder for Intermediate Level Grade XII Grammar Review Reported Speech Study the following sentences 1 Direct Wewill present the paper tomorrow said the committee reported verb reported words The committee said that they would present the paper the following day Write your full name please said the clerk reported words Reported Direct reported verb Reported The clerk asked me to write my full name Reported speech refers to reproducing another person s exact words When we use reported speech we are usually talking about the past If the reporting verb is in form of the simple past tense or the past perfect tense the tense pronoun and adverb of place the reported words will change Verb Tense Changes Direct Speech Present Simple He said I present my paper Present Continuous He said I am presenting my paper Present Perfect He said I have presented my paper Past Simple He said I presented my paper Past Continuous He was presenting his paper Future Simple He said I will present my paper Reported Speech Past Simple He said he presented his paper Past Continuous He said he was presenting his
86. eir work working independently for customers or clients and not for an employer a period of time worked by a group of workers who start work as another group finishes a formal talk given to an audience a table or small shop with an open front from which things are sold in a market in a railway station etc to speak or say something in a quick confused way example from excitement or anger to make a series of spitting sounds to give something to somebody something so that it may be formally considered or so that a decision about it may be made a person who supervises somebody or something the out side part of something a general view examination or description a person who is skilled in maintaining a particular type of equipment or machinery a written or printed piece of card or paper that gives the holder a certain right example to travel by plane bus etc or to seat in a cinema products used in washing cleaning one s teeth etc for example soap shampoo toothpaste etc aperson orfirm whose jobis making arrangements for people wishing to travel example obtaining tickets or reserving hotel rooms to take the plug of a piece of electrical equipment out of the socket a person who sells food or other small items from a stall in the open air Communication Builder for Intermediate Level Grade XII Index of Subjects A advertisement 30 86 87 88 125 127 139 141 147 156 although 34 166 appli
87. en you are writing a letter of application do the following e Identify the job by title and let the recipient know how you heard about it e Summarize your qualifications for the job specifically your work experience activities that show your leadership skills and your education e Refer the reader to your enclosed resume e Ask for an interview stating where you can be reached and when you will be available Sincerely Yours e If you are applying for a specific job include information pertinent to the position that is not included in your general resume Those who make hiring decisions review many letters of application To save them time as well as to call attention to your strengths as a candidate you should state your objective directly at the beginning of the letter I am seeking a position as a manager in your Data Center In such a management position I can use my master s degree in information systems and experience as a programmer analyst to solve business problems If you have been referred to a company by one of its employees a career counselor a professor or someone else mention that before stating your job objective Surf the Net During the recent ARRGH convention in Washington ee D C one of your sales representatives Dusty Brown Are you still unable to understand clearly informed me of a possible opening for a manager in your how to write a job Data Center My extensive background in programmi
88. entists drilling teams and contractors tastes the food for correct seasoning Taken from Ujian Nasional 2005 2006 Taken from www prospects ac uk Life at Work B activity 22 P C Writing D Find the words phrases in the text in Activity 21 which have the following meanings crude oil found in rock profession involving technical designing underground supply of gas or oil study of physical characteristics of rocks study of rocks and minerals study of goods and services part of tools that bores holes somebody who is expert in sciences F AON Oe E Know Your Stuff Stating preference can be done through comparing two things and rank them or just state what is your preference Describing something you don t like is another way of stating preference Taken from Seven Round Bulletin Answer the questions by completing the following tables individually 1 What industries are there in your community What large companies What kinds of jobs are available there Industries large companies automobile industry machine operator 2 What small businesses are there in your community What kinds of jobs are available there Small businesses garden tool manufacture blacksmith 3 What kind of services are provided in your community What service related jobs are there Internet cafe computer operator Communication Builder for Intermediate Level Grade XII
89. ers can be diversed in their knowledge levels Always identify the target audience first and then document the manual as per them If we are writing a user manual for accounting software our target audience will be bankers who are not that technically sound So if we are using difficult technical terms then they will not be able to follow it very easily The next job is to identify what we need to write Define the terms processes and techniques with a full description Troubleshooting techniques is one of the most important reasons why people refer to the user manual So the user manual must cover in the minutest detail the troubleshooting tricks of every conceivable problem Installation and maintenance are also important reasons for referring a user manual so the chapters should also be covered in full details with related frequently asked questions The task of breaking bigger contents into smaller sub contents makes the user manual a light and easy to follow Also try numbering each and every step so that it is easy to redirect the user to other step at any moment For example in the installation section there is a need to go to the product overview chapter at a particular step say 7th we can very well redirect the user to that step The format of the user manual should also be made such that it appeals to the consumer so that they find it easily to refer Every user manual is comprised of certain essentials T
90. ersonal letters Find another example of a business letter you know Read the following kinds of business letter Then find their meanings Indonesian equivalents or FWN acceptance letter ak septans let r acknowledgement letter ak nplidzmoant leta r adjustment letter a dzastmant leta r application letter plr kerfn leta r complaint letter kam plernt leta r inquiry letter m kwarari leta r order letter 5 da r leta r refusal letter ri fju zl leta r response letter ri spons leta r Sales letter serls leta r Communication Builder for Intermediate Level Grade XII Surf the Net Writing an effective business letter is an important skill for every manager and business owner Find some overviews that examine the main steps in creating an effective business letter at http owl english purdue edu owl resource 653 01 http www business letters com business letters htm http www writel01 com businessletter htm Read this business letter carefully Identify what kind of letters this is Work in groups Klara Agusta Jalan W Z Johanes No 621 Kel Bumi Nyiur Manado 95118 May 26 2007 The Tiny Tots Toy Company Jalan Ceningan Sari No 50 Sesetan Denpasar 80223 Dear Customer Service Representative I recently purchased one of your Tiny Tents Model 47485 for my three year old daughter Unfo
91. erved I m really sorry I m afraid we cannot make any reservations for you All rooms seats tickets tables have been reserved Dealing with Clients EJ C Reading D Work individually and read these situations Then make a short dialog based on the following situations Then act it out 1 You will go to Medan by plane on Sunday June 10th at 1 00 p m You reserve a single ticket for executive class 2 You book a hotel for holiday this weekend You reserve a double room for three days 3 You want to book a train seat tomorrow morning You book two tickets for business class la Activity 16 Read and study the following situations Then answer the questions 1 You read an interesting brochure of a travel agent about a tourist attraction You want to go there and are interested in making a journey What will you do 2 You will go to Surabaya by train You have not got a ticket What would you do 3 You have a plan to go on vacation to Bandung with your family next weekend You are afraid you won t get a hotel to stay What should you do Before you read the text in Activity 18 read and study the following words Then find their meanings Consult the dictionary if necessary E poena o e ng aaa OOO Ca omga Ps applicable zapo F submit sovmiy Oooo C7 deposivfarpoat OOo a O Communication Builder for Intermediate Level Grade XII Read the fo
92. ething safe from harm injury etc 7 to choose something carefully 8 to become or to make something suited to new conditions 9 to begin operating once again 10 to take the plug of a piece of electrical equipment out of the socket Activity 19 1 2 iS It s about how to set up an iMac A Mighty Mouse an Apple Remote and an AC Power Card Six Steps On the back of the iMac We have to use AirPort Extreme technology or choose help gt Mac Help and them choose Library gt Airport Help Press the power button It helps us enter our Internet and email in formation and set up a user account on our iMac It can help us automatically transfer files applications and other information from our previous Mac to our new iMac For making our desktop look the way we want 10 Apple gt System preferences from the member Activity 20 1 No she had it cut 2 No they had it painted 3 No he had it repaired 4 No he had it out 5 No she had it installed 6 No I had it taken 7 No she had it washed 8 No he had it done 9 No she had it posted 10 No I had it ironed Activity 21 1 have it cut 2 does he have his motor serviced 3 had his portrait painted 4 an interior decorator designed 5 these books arranged Activity 23 1 the printed information that tells you how to 10 use a piece of equipment etc the correct or normal way of doing somethi
93. eting Golden Bread Company Jalan Karimata No 62 Pontianak 78116 4 Dear Mr Wisesa I received your price information packet today and appreciate its prompt delivery It seems to have everything I 5 need You mentioned deeper discounts in consideration of an o annual contract I am looking for just such an arrangement Should I be unavailable when you call on Friday please speak with my assistant Ani Rifai She keeps my calendar and will assist you in making an appointment 6 Thanks again Ida Linggodjiwo Te aa Purchasing Agent CC Ani Rifai Complete the following acknowledgement of order using amp y the words in the box Then notice and study it raw materials inventory delivery quarter inch unsuccessful are pleased part number penny back order production Dear Sir Sumberejo Nuts and Bolts P O Box 3445 Semarang 50254 April 1 2007 Permana Asmasubrata Sentosa Hardware Distributions P O Box 1078 Cirebon 455135 Dear Mr Asmasubrata We __________ to receive your order for 10 000 2 Surf the Net nuts partnumber XJ223345KU However we are unable at this time to fulfill the order There are many kinds of business letter You can Our present has been depleted and that see and learn the various T a nut is now in LU until mid July Our supplier types of business letter z at http www business of ___________ is unable to supply the materi
94. f money opened for goods or services supplied or of relating to people doing practical work or work requiring physical strength a job or profession especially one with opportunities for progress or promotion the action of certifying or state of information to people of or done by a clerk or clerks a person employed in an office a shop etc to keep records accounts etc a person who uses the services of a professional person or organization a customer a group of people working together for business or commercial purposes a business organization a reason for not being satisfied combining well to form a balanced or attractive group or whole to provide evidence or state that a report an opinion etc is true or correct to establish the truth of something connect ka nekt v department di pa tmoant n departure dr pa t a r n deposit di pozit n director da rekta r n discard dis ka d v elaborate 1 lebarat adj elect r lekt v emphasis emfasts n established I steeblifd v executive 1g zekfotiv n flush flaf v furnish f3 nif v guarantee geranti n housekeeper hauski pa r n inquiry mn kwatori n labor letba n maintain mein tein v office worker pfisa w3 ka r n officer pfisa n to come or bring something together or into contact to join a division of a large organization such as a government business shop
95. ficer fire fighter because when they putting off fire It sometimes risk their life Activity 17 la 2 b 3 a Activity 20 LT 3 F 5 T 7 E 2 T 4 T 6 F 8 F NDP T g Activity 22 1 petroleum 5 geology 2 engineers 6 economy 3 reservoir 7 drill 4 petrology 8 scientists Activity 25 l d 3 e 5 B Ti 9 2 j 4 b 6 g 8 c 10 Activity 29 1 I d rather go swimming I d rather read a book I d rather eat at home than at a restaurant I d rather be waiting for a minute I d rather cook dinner now than later PS Know How to Ld 2 d 3 b Unit 2 Dealing with Clients Activity 2 1 travel agent can I help you 2 make a reservations possible 3 a moment check it 4 like to reserve ticket 5 would like single room 6 reserve a two table 7 areservation Singapore next week Activity 4 1 Itis about hotel reservation 2 Prima Indah Hotel 3 Aroom 4 I would like to book double room for his weekend 5 She will check it for him 6 For two nights 7 His full name and address 8 Various answer Activity 6 l a 3 b 5s b 2 b 4 b Activity 8 L T 3 T 5 F 7 F 2 F 4 F 6 T 8 T Communication Builder for Intermediate Level Grade XII Activity 10 1 SANAWP WD 9 10 Handling reservation Making reservation Handling reservation Making reservation Handling reservation Making reservation Handling reservation Making reservation Handling reservation Handling reservation Activity 13 E
96. from Ujian Nasional 2005 2006 Yours truly Edi Edi Susilo BLACK DAHLIA RESTAURANT Jalan Merdeka No 130 Padang Sidempuan 22717 April 15 2008 Edi Susilo Jalan Kertas Sampul No 05 Pematang Siantar 21147 Dear Mr Susilo I wish to personally apologize for your unfortunate treatment Apology by our employee Susi Sunaryo Last Saturday Her actions toward you were totally inappropriate Because of this situation we have relieved Ms Sunaryo of her position We would also like to offer you a voucher for Rp200 000 of dinner at our restaurant We value our customers and hope that this token will help compensate for the disappointment you felt We are increasing our training in customer relations for all of our employees to avoid just such a problem occuring again Dear Sir Action taken Thank Thank you for your understanding We hope that this is a you satisfactory solution to the problem Sincerely yours Ratua Ratna Pradipta Write a reply letter to the following letter of complaint Jalan Proklamasi Blok J No 9 Palembang 301237 2 May 2007 The Manager Achilles Footwear Jalan Cemara No 39 Palembang 30245 Dear Sir Madam Defective Shoes I am writing to complain about a pair of shoes which I purchased last week from your shop Your sales assistant recommended these shoes for walking Although she said they had non slip soles and were fully waterproof my feet were soaked
97. fts There are opportunities for working part time or only in the holiday seasons Source www hrd 2 42 com 26 What is the main job described in the text a Hotel manager b Hotel porter c Hotel receptionist 29 Ahotel receptionist may also a handle reservation talk to the customer b c serve drinks d Hotel room boy d encourage guests to order foods and drinks Which statement is NOT CORRECT based on the text 27 The following are the main tasks of hotel receptionist EXXCEPT 30 a allocating rooms to guests b taking and passing on messages a Receptionists might work shifts c putting together bills and taking b There are opportunities for hotel payment and handling foreign exchange receptionist working part time d enjoying dealing with guests c In smaller hotels there might be a 28 Where does a receptionist usually use a small team of receptionists computer to handle reservations d a Small hotel b Smaller hotel c Large hotel d Larger hotel Reception desks in larger hotels often stay open all night Communication Builder for Intermediate Level Grade XII Questions 30 35 are based on Text 2 Text 2 Although receptionists do not need a high level of 3 employers might ask for GCSEs S grades or equivalent qualifications 2 in English and Math There are qualifications specifically at this kind of work which can be studied full or part time at college Some e
98. g S Activity 22 Answer these questions based on your experiences Have you ever written a business letter What kind of business letter have you written What are the differences between personal letter and business letters Do you think business letters are important 5 Do you think writing a business letter is difficult Study the following information before learning how to write a business letter Then paraphrase it Write the main points of the information Activity 23 D Content of a Formal Letter The first paragraph should be short and state the purpose of the letter to make an enquiry complain request something etc The paragraph or paragraphs in the middle of the letter should contain the relevant information behind the writing of the letter Most letters in English are not very long so keep the information to the essentials and concentrate on organizing it in a clear and logical manner rather than expanding too much The last paragraph of a formal letter should state what action you expect the recipient to take to refund send you information etc Communication Builder for Intermediate Level Grade XII Activity 24 Read and study the following business letter and identify the parts of the letter Work in groups Better Widget Makers Inc Aa Jalan Garuda No 61 Pontianak 78251 October 1 2007 Mr Putra Wisesa Vice President Sales and Mark
99. g and delivering programmers write effective sales strategies and monitoring the progress of original or modify new and existing financial products She he may work as existing programs a manager in high street branches providing operational to perform specific support on a day to day basis ter tasks f A 3 They plan organize and manage the food and beverage System programmers Sg a bead aa services of organizations and businesses both inside and e origina A ae 2 i outside the hospitality industry with the aim of achieving Pn good quality at low cost and maintaining high standards programs to control i of hygiene and customer satisfaction computers at the system level such 4 She he is responsible for managing processes involved in a as those in the supply chain and liaises with a variety of parties including operating systems suppliers of raw materials manufacturers retailers and e g windows and increasingly consumers She he co ordinates processes to linux that control ensure customer satisfaction computer and attached 5 They provide a wide range of specialist advice based on the peripherals Taken from www jobsearchtech about com application of economic theory and knowledge to practical problems They carry out research collect and analyze data monitor economic trends and develop forecasts for future activities Present a two minute speech to your class about your favorite or dream job
100. g statements true or false based on the dialog in Activity 7 Compare your answers with your freinds 1 ewe AnNnnan Mrs Siregar books for a room at the Marcopolo Hotel The booked room is a single with a bath Mr and Mrs Siregar will stay there for three nights The location of the Marcopolo Hotel is in the center of a big city Mr and Mrs Siregar would like breakfast They will be charged more than Rp2 953 500 They will check out on May 15th The confirmation number is 7 digits long The room that Mrs Siregar books is on the fifth floor Mrs Siregar reserves a single room with bath for three days Communication Builder for Intermediate Level Grade XII C Speaking D CActivity9 D Answer the following questions based on your experiences K Compare your answers with your friends Pe de Source www rspsnt com Have you ever made a reservation What did you reserve When and where can we make reservations What do you say if you want to make a reservation Have you ever taken a reservation or handled one Read and practice the following expressions Then classify them into expressions of making a reservation or taking handling a reservation PN NI NN YE Tiara Hotel good morning Can I help you I would like to reserve a ticket to Bali please Have you booked before Ma am Can I book a seat for this afternoon When wi
101. ge in staff in the near 7 We will however keep your 8___________ on file for future reference should an opening arise Thank you for your ________ If you have any my please call me Sincerely Hinam Hiram Scott Vice President Human Resources Communication Builder for Intermediate Level Grade XII Activity 3 Listen to the following parts of business letter Then arrange them into a good order of the letter O II rnr AN P NY m body of letter bod av leta r date line dert lain attention line o tenfn lain Salutation s lju terfn letter head leta r hed complimentary kompli mentri signature stgnatfa r inside address In said a dres identification ar dentifi ket n enclosure in klauza r Look at and study the letter in Activity 2 once again Then identify the following parts of letter Work In groups SOY ve Ba a Letterhead or sender s address Date Inside address Salutation or greeting Letter body Complimentary closing Signature printed name and position of sender Listen to the short business letter and decide whether the following statements are true or false Compare your answers with your friends 1 2 3 4 The type of the letter is an order letter Persada Multicom is a software product company Global software company sells computer services The item were not re
102. he end e Have back up material in reserve in case you are questioned or challenged about parts of the report you did not include in your presentation e Have handouts ready to pass around after your presentation You may decide to hand out the entire report or just portions of it as appropriate e Rehearse in the room and with the equipment you will be using Taken from www speech4reprint edu Read the text in the Activity 17 once more and decide whether each of these statements is True or False 1 When you are dealing with a lengthy report it helps to break the material into several distinct parts 2 Bystructuring you talk itis easy for your listeners to comprehend and remember each idea 3 ______ It is not important that you begin any presentation with a strong opener 4 A good presentation opener will grab everyone s attention 5 You do not have to find a statement a claim or a conclusion that is likely to have a particular impact on this audience How s the Progress 6 You do not have to summarize the conclusion clearly and be prepared for questions at the end of your presentation 7 The back up material is not about the parts of the report you did not include in your presentation 8 Maintaining eye focus and using your voice and gestures to good effect are non verbal communication skills Read the following speech In groups of three conclu
103. he user manual must be indexed clear where to find the exact page for reference Like any standard book a preface should be added in the front of the manual which clearly outlines the scopes and goals of the user manual The front page disclaimer and copyright if any should also be mentioned in detail at the start of the manual In a nutshell writing a user manual is not a difficult task if we identify our subject matter our target audiences and present it in a modular and easy to follow manner www wikihow com How Do You Operate This Machine P Summary Revisit This Unit gt Understanding manuals Plug the scanner s power adapter into an electrical outlet Insert the other end of this cable into the power adapter receptacle on the rear panel of the scanner The power indicator on the front panel of the scanner should now be illuminated Plug your computer s power cable into an electrical outlet Turn your computer on gt Grammar review Causative verb have e Ihave a secretary type the letters e I had my watch repaired Reflection on Your Learning After doing all activities you may answer the following questions to check whether you have comprehended the learning materials in this unit 1 What have you learned in this unit 2 Do you have a gadget What is it Is it accompanied by a manual 3 Can you mention a tool or a machine you can operate by reading its manual If you find some difficul
104. his job easy 3 How long does he work 4 How is his pay 5 What do the customers give him 6 Why do they like him 7 Why is it hard to be a waiter or waitress Work in groups and listen Then complete the following table You will hear some descriptions of jobs issued by U S Department of Labor work in the areas of survey design and estimation the work will include sample frame development sample selection non response adjustment estimation and and measuring both sampling and non sampling error conducting civil and criminal investigations of health care and other employee benefit plans coordinating and providing support in civil litigation and criminal prosecutions reviewing financial information contained in annual reports filed by pension health and other employee benefit plans conducting specific audits of thrift investment system funds providing advice to plan administrators and the employee benefits field as a whole 4 writing programs using event driven object orientated languages and tools Communication Builder for Intermediate Level Grade XII fF xctivity7 D Look at the pictures and listen to the following Cc ia descriptions Then match them to the correct picture Source Publisher s Documentation www colteng com CD image Sm Listen to the job descriptions and choose the correct nen profession based on the descriptions you have heard Com
105. ht now c I d like to book two large living rooms b OK that s all right d I d like to reserve a single ticket c OK sure I can meet him afternoon 6 a Yes sure Ticket to Bali please d Yes I want to have an arrangement b Certainly Wait a minute I have to go right now now P For numbers 11 25 choose a b c or d for the correct answer the following questions 11 12 13 14 A We need a Master of Ceremonies to present the best officer at our company s annual party Will you do it B a Yes will we b Yes will I c I would be glad to do it d Will I do it if you pay me well The following expressions are correct except a I ve told him to turn off the lights a hundred times but he just won t listen b Will you wait just a minute please I m almost done We ll never get to the station on time The doctor says you will drink lots of fluids and get plenty of rest ao Which one is not correct a Our son lives in a large Capital city Ah That will be Jakarta b If you like spicy food you will try a Mexican restaurant c My daughter is two years old and whatever you ask she will always answer no d My old car will barely go eighty kilometers per hour Customer Hello Pm interested in booking a room for the September long weekend Receptionist _____EE a I m not afraid we re totally booked for that weekend b Tm afraid we re totally booking for
106. i Hi Andi It s been a long time since I saw you How are you doing Tm very well thanks How about you I m fine thanks I ve got a job right now By the way what do you do Well I was an auto mechanic for years Desi Now I work in the special order department at the auto assembly plant It sounds great What hours do you work You work third shift don t you Andi Yeah that s right I work all night and go to bed when the sun comes up Doesn t that bother you Staying up all night and sleeping in the day time Not at all I like working at night It sounds like you really enjoy your work Andi Yes I do Desi I really do Don t you enjoy your job Well yes in a way I work as a hospital aide at City Hospital and I do enjoy contact with patients Wow what a great job I think you will be a great doctor someday hope so Thanks Good luck with your job Andi OK thanks Good luck to you Desi See you Bye Bye Communication Builder for Intermediate Level Grade XII Pronunciation Practee Read the following words and find their meanings in your Kana y dictionary Pay attention to your pronunciation office worker ofis w3 k r blue collar blu kol r clerical klerikl executive 1g zekjutiv certification s3 tifr kerfn shift fift overtime dX0vatarm secretarial sekra tearial 1 2 3
107. ication of why the furniture received with the trailer is not usable Paragraph 2 The number of black stacking chairs available for loan are limited Priority will be given to Board of Education programs and to other school programs where seating is normally not available e g graduation exercise at a stadium It may be necessary for the school to borrow chairs from another school It shall be the responsibility of the person school making a special request for loan of chairs to schedule and coordinate the loan from the school and then contact the Service Center The warehouse will do the pickup and delivery The request must identify both the delivery date to a school and the date of pickup for return to the warehouse When your school orders chairs from the Service Center the same chairs must be stacked and counted Blue chairs will no longer be loaned Paragraph 3 All special requests must be submitted on a Work Request Adequate planning and notification to the Warehouse must be in a timely manner so as to allow the warehouse to plan and schedule the special delivery or transfer request Communication Builder for Intermediate Level Grade XII 4 Writing D La Study the text and then answer the questions If the water does not flow first check the stop tap If it is closed you should open it But if it is open check the tank If the tank is empty switch on the pump and fill it But if it
108. idn t have enough credit to make a call 7 Ivan asked me whether I really loved my job 8 Adi asked me whether I was sick 9 Ari told Ira to wait for him after lunch 10 Rini asked Denny what time it was Work in pairs Make a presentation about an activity Activity 22 held in your school Report it in front of the class Communication Builder for Intermediate Level Grade XII C Writing D Match the following terms for writing a report with their meanings Terms Meanings 1 Methodology a This is the most important part of Activity 23 D Acknowledge Your Audience Let your audience know that you care about the fact that they re given up their precious time to listen your speech Many speakers try to block out the people present in the room sometimes to try to help control their fear of public speaking or because they want to concentrate on their notes You have to remember that your audience are the reason you are there in the first place You will win over yours listeners a whole lot quicker if you acknowledge their presence interact with them by asking and answering the questions even just by making eye contact with a few people can make a big difference in your public speaking performance Taken from www content4reprint com 2 Content page 3 Acknowledgement 4 Introduction many reports and may well be the only section that some readers
109. ies both individually and in groups Hopefully this book will help you leam English in communicative way ISBN 979 462 975 8 Buku ini telah dinilai oleh Badan Standar Nasional Pendidikan BSNP dan telah dinyatakan layak sebagai buku teks pelajaran berdasarkan Peraturan Menteri Pendidikan Nasional Nomor 34 Tahun 2008 Tanggal 10 Juli 2008 tentang Peneta pan Buku Teks Pelajaran yang Memenuhi Syarat Kelayakan untuk Digunakan dalam Proses Pembelajaran HET Harga Eceran Tertinggi Rp10 654
110. ion Builder for Intermediate Level Grade XII 4 Reading D Answer the following questions 1 What would you do if your appliance got damaged 2 Would you fix it or ask someone else to fix it 3 Are you good at fixing things 4 When fixing things can you follow a written instruction Work in groups of four Decide which sets of instructions you prefer and why Text 1 Mending a Fuse First find the fuse box Then make sure you turn off all the main electric switches Now open he door of the fuse box Inside is a row of white objects These are the fuse carriers The fuse wires are fixed inside them Pull out the fuse carriers one by one to see if the wire is broken The fuse is broken when you can see the two burnt out ends of wire The fuse carrier will be slightly blackened Hold the fuse carrier firmly and loosen the nuts After that take out the broken bits of wire Remember to choose a new length of fuse wire of the carrier in a clockwise direction Then turn the carrier round Twist the wire round the other end in the same way Next screw both nuts tight Finally replace the carrier in the fuse box Turn on the main switch and put on the lights Taken from English Form 4 1990 Keep Up the Good Work Know Your Stuff A typical SOP contains the following elements purpose and scope definitions materials and equipment needed safety concerns
111. is full you should check the pipes They might be clocked The water does not flow what do you do first The stop tap below the sink is open What do you do What do you do if it is closed What do you do if the tank is full If the tank is empty what do you do WR iP Study the chart and its explanation Is the stop tap open Check the tank If the stop tap is open check the tank If the stop is not open you should open it Keep Up the Good Work Activity 20 Complete these charts in the same way as the one in Activity 18 1 If the switch is working switch on the electricity But if the switch is not working you must repair it first 2 If the switch is working switch on the electricity But if the switch is not working you must repair it first Make sentences like the ones in Activity 19 about these charts there any water in the tank Communication Builder for Intermediate Level Grade XII Are the pipes blocked Surf the Net The term standard operating procedure abbreviated as SOP is used in a variety of different contexts 3 healthcare education Are the wires insulated industry and military etc You can learn more about SOP at http www lehigh edu kaf3 sops sop2 html Insulate them Grammar Review Imperatives Study these sentences Check the stop tap Open it Swi
112. ite the missing ones Then find their meanings Do it in pairs gt CON DAAARWN gt letter head inside address salutation complimentary identification Listen to the following letter and then answer the questions 1 Who sends the letter 2 Whom is the letter sent to 3 What is it about Communication Builder for Intermediate Level Grade XII Know Your Stuff A business letter should clearly describe its purpose in detail The person receives it will focus on the substances of the letter Taken from How to Write a Business Letter Work in groups and study the following letter Discuss what the letter is about Listen to your friends opinion 551 N Whedbee Street Fort Collins Co 80521 April 30 2007 Ms Cynthia Wood Director of Human Resources Architectural Wonders LLC 821 Wazee Street Denver CO 80204 Dear Ms Wood I am pleased to accept the architectural drafting position starting at 26 500 per year Thank you for making the offer As I mentioned during my final interview graduation is May 15 after which I had planned on a week s vacation Assuming that this is still acceptable I will report for work on Monday May 24 If it is not please let me know My arrangements for relocating to Denver are underway however the rental unit I am moving into will not be available until the middle of June In the mean time I will make the daily commute from Fo
113. itten in formal language English Usually used when writing from one business organization to another 2 In formal language 3 To keep the communication between two or more organization make 4 The relationship between the parties concerned 5 Aleft blocked format Activity 2 1 Dear 6 require 2 inform 7 time 3 hire 8 application 4 expansion 9 participation 5 tellers 10 objection Activity 3 1 letter head 6 body of letter 2 date line 7 attention line 3 inside address 8 complimentary 4 salutation 9 signature 5 identification 10 enclosure Answer Key Activity 9 Activity 17 1 Newspaper l a 2 Her uncle 2 b 3 Meli 3 b 4 General clerical assistants 4 b Si No itisn t 5 e 6 Six hours 7 Five days work Activity 20 8 Application letter 1 unable 6 position Activity 11 2 engineer 7 interviewing Business writing 3 interviewed 8 successful Activity 12 4 another 9 applying 1 succinct 5 informal 5 experience 10 question 2 distinctly 6 appropriate Activity 23 3 crisp 7 insincere 1 Ilike wearing a hat I like to wear a hat 4 discipline 8 important 2 She enjoys watching television Activity 13 3 I don t like going to the cinema LF 3 F 5 F 4 He likes taking photographs 2 T 47 6 F 5 Ihate working in the evenings Activity 15 Review 2 Paragraph 1 1 d Ha 21 d 31 d 41 Main ideas Sentence 1 2 c 12 b 22 c 32 42 c Supporting ideas Sentences 3 4 5
114. ituations that contradict with the real situations Subjunctive with wish Wish can be used with several different tenses wish past simple wish past perfect and wish would infinitive a Wish past simple This expresses an unrealistic desire for the present situation to be different since there is very little chance of the change occurring Examples Z wish I lived in Australia I wish I had wings Wish past perfect This expresses a desire that an action or event in the past had been different Example Z wish I hadn t decided to work in that company Wish would infinitive This expresses a desire for a situation to change either now or in the future The change could possibly occur but it generally depends on action from some other persons or things Example Z wish he would give up smoking Subjunctives with if only If only can be used instead of wish in all three constructions above If only has a stronger and unrealistic meaning than wish Example Ifonly I had wings Change the following sentences into subjunctives Example My dad never comes home before 11 p m I wish my dad would come home before 11 p m 1 Td love to be a film star 2 We decided to sell our house 3 He spent all his money in the casino 4 Ihate having to do homework every night 5 don t have enough time to see the play Dealing with Clients Send a Fax 1 Janet Cooper wants to go to Spain on holiday
115. lists You will conduct inspections and perform other related duties to enforce Federal safety and health standards utilizing a practical knowledge of engineering and scientific principles Activity 8 1 You will design install and operate the depart ment s accounting systems prepare and analyze financial statements records and reports and examine accounts to attest that the financial statement fairly present the companies financial position You will work in any or all phases of the bud get review and approval process including analyzing existing or proposed legislation for fiscal implications You may also study work programs to suggest changes for more effective and economical operation You will analyze problems or processes design and implement computerized systems You will procure the materials required to ac complish the departments programs or nego tiate and administer contractors in connection with grants or services You will also review contract activities to assure compliance You will recruit place counsel or train employees classify and evaluate positions and formulate and implement personnel policies which enable the department to carry out its mission most effectively You will have to deal with electrical equipment You have to provide electrical power and repair the supply of electrical power Unit 2 Dealing with Clients Activity 2 Hotel Clerk Man Hotel Clerk Man Hotel Cle
116. ll you fly Sir Could I reserve two tables for dinner tomorrow night Pm sorry to inform you that all seats have been reserved I would like to book a single room for next weekend please How many tickets do you want Miss Your reservation is only valid if you confirm at 9 o clock tomorrow morning Thank you Dealing with Clients Pronunciation Practice Work in groups and read the following words then find out their meaning Pay attention to your pronunciation room boy ru mbo1 bell boy belbo1 single ticket s ngl t k t boarding pass b9 d1n pa s double room dablru m receptionist r1 sepfontst residence rezidans check in tf ekin inquiry in kwarori departure di pa t a r SeAANMNAP WNP Read the dialog carefully and practice it with your friends Pay attention to your pronunciation Reservation clerk Starfield Travel Agency Can I help you Park Ji Sung Hello I d like to reconfirm my flight please Reservation clerk May I have your name and flight number please Park Ji Sung My name is Park Ji Sung and my flight number is Elang Airlines 374 Reservation clerk When are you leaving Park Ji Sung On May 11th Reservation clerk And your destination Park Ji Sung Seoul Reservation clerk Hold the line please All right Your seat is confirmed Mr Park You ll be arriving in Seoul at 4 o clock p m at local
117. llowing text aloud Pay attention to the information Making a Hotel Reservation If you elect to make a room reservation through websites and do not have an established user profile you will need to furnish your name telephone number billing address and credit card type number and expiration date in addition to the dates of your stay the number of rooms you will require and the number of adults and children in your party In order to permit us to serve you better you will also be asked to furnish the following additional information as applicable although it is not required in order for you to obtain a reservation your e mail address your Gold Passport Membership Number your Group Corporate Number if we have assigned an identification code to your group company or organization your flight arrival details whether you qualify for a special rate as a Senior Citizen employee of the U S Government or member of the American Automobile Association and whether you Under what name would you like the reservation Hasan Siregar Hasan Siregar Waiter Hasan Yes It s 555 9363 May I have your phone number have any special requests which you can indicate by either ticking one of the pre selected choices found in the online form or by entering a note in the Comments Field Can I tell you my phone number Should you write your phone number If you are a travel agent making a reservation on
118. making reservation by phone online or directly Give your reasons Complete the following text using the words in the box e landscaped e scenic e modern e outstanding e water based e relaxing e funloving e portable e private Basking on Bintan Spread across 300 hectares of beautifully gardens in the north of Bintan Island the Hotel Sedona Bintan Lagoon resort offers facilities for the businessman or tourist The resort features 416 tastefully appointed rooms with 4 conveniences each with a 5 balcony overlooking the ocean or other views Golfers can tee off at one of three 18 hole courses or practice on the driving range or putting green The recreation center offers an extensive selection of land and sporting activities from beach volleyball and Source Stockbyte archery to catamaran sailing and night fishing In addition the hotel s function and meeting rooms cater for groups of up to 240 and are equipped with state of the art audio visual equipment platforms stages dance floors and podiums At the Hotel Sedona Bintan Lagoon fine international restaurants lounges and fun pubs are available to satisfy your needs Taken from www sedonabintan com Dealing with Clients Then study the parts of the letter d Activity 23 Pay attention to a typical letter from a travel agency Proprietor K J TICHBON Manager M J COLLINS Sender s company and OXFORD address printed
119. ment specialists a electricians Activity 11 1 people who work in an office 2 relating to people doing practical work or work requiring physical strength 3 done by a clerk or clerks ANRWN gt 4 relating to the management of an organization and to putting plans decisions etc into effect 5 the action of certifying or state of being certified 6 a period of time worked by a group of workers who start work as another group finishes 7 time worked in addition to one s normal working hours 8 of or for secretaries or their work 9 working independently for customers or clients and not for an employer 10 working in a job where you cannot use all your skills or where there is not enough work for you to do 11 having completed the necessary training or pass on examination in order to enter a particular profession 12 working in an office rather than eg operating machines in a factory Activity 12 1 He was an auto mechanic 2 He works in the special order department at the auto assembly plant No he doesn t He works at night Yes she does She is a hospital aide Yes she does Because she enjoy to contact with patients 8 Various answers 9 Various answers 10 Various answers Activity 16 1 Picture one a man holding a water hose Picture two a man holding a little child 2 Picture one a fire brigade officer a fire fighter Picture two a doctor A doctor does Lawyer dentist teacher etc 5 Fire brigade of
120. mination in order to enter a particular profession a quality or skill that makes somebody suitable for a particular job or activity to perform music so that it can be preserved on tape and reproduced later a statement letter etc that recommends somebody or something especially a person for a job to find new people to join a company an organization etc a person employed to make appointments and receive clients or visitors in a hotel office building etc a practice performance of something example a play or piece of music to order a seat table etc for use by a particular person at a future time Glossary reservation rezo ver n n residence rezidans n salutation selju terfn n scrub skrab v secretarial sekratearial adj self employed self 1m plo1d adj shift frft n speech spi t n stall sto 1 n splatter spleta r v submit sab mit v supervisor su pavaizer n surface s3 f1s n survey sa ver n technician tek nifn n ticket trk t n toiletries torlatriz n travel agent trevl erd3 nt n unplug an plag v vendor venda r n a reserved seat room etc a house especially a large or impressive one greeting or respect the word used in a letter to address the person being written to example Dear Sir to clean something thoroughly by rubbing it hard especially with a brush and soap and water of or for secretaries or th
121. mmar Review helps you develop further practice in Know How to is intended to stimulate your ability to Surf the Net informs you the web sites that contain the Know Your Stuff provides interesting facts tips and Solve It challenges you to find the answer of a question Pictures illustrate the materials being learned to support Summary Revisit This Unit is a short account which Reflection on Your Learning is a self check on the Review helps you check the progress after learning Glossary is a list that contains some key words of the texts in Index is an alphabetical list of learning materials and authors in materials of the four language skills to various texts in the forms of dialogs and monologs and action through dialogs and monologs meaning and elements of various written texts meaning in the form of written texts taken from the texts using suggested language components or structure develop you life skills and independence topic of the unit information about the topic being discussed taken from national exam a communicative learning process gives the main points learned in each unit progress of the book user after learning one unit some units G tossary 17 the book the book with the number of the page that each one appears on V Contents Kata Sambutan Preface Book Components Unit 1 Life at Work Listening Responding to listening texts about
122. mployers prefer mature people with experience of dealing with the public Many hotels and chains have in house training schemes that mean receptionists can combine work with study at college usually working towards an NVQ SVQ Larger hotels and chains may offer more prospects than small hotels With experience and qualifications receptionists could be promoted to jobs such as supervisor head receptionist or reception manager Receptionists could also move to different areas of hotel work Source www rcpt hotels edu 31 a qualify b qualified c qualifications d quality 32 a particular b particularly c participant d partial 33 a aim b aims Questions 36 40 are based on Texts 3 and 4 Text 3 From To Kirtya Hotel reservetion Kitya com Subject Room Reservation c aimed d have aim 34 a large b largely c larger d big 35 a promote b promotion c promoted d promotes Irene Sukandar Irene messages com I need a single room with a queen sized bed for four nights from April 14 until April 17 Do you have aroom available then I will be attending a conference at the Convention Center and I understand that your hotel is just two blocks from there Please confirm this for me as I don t want to have to walk far or deal with cabs Also do you have a pool and a weight room Is there a restaurant located in or near the hotel Thank you for your help Review
123. ng to use and control a machine or equipment one of the types of food you use to make a particular to push something firmly against a surface to start doing something instead of another person or being used instead of another thing to put all the parts of something together to join one or more things together to take out the wire pipe etc that connects a machine or piece of equipment to something to put something inside or into something else Answer Key Activity 24 1 open 6 open 11 open 2 place 7 plug 12 referto 3 place 8 fill 13 press 4 place 9 fill 14 start 5 unplug 10 place 15 close Activity 25 1 Well first you have to plug in the cord 2 After that you connected the microphone to the tape 3 Then you put in the tape on it 4 And than tested the voice level recorder 5 Finally pressed down the record and play button microphone 6 Then you can begin to record it Review 1 1 d 11l c 21 c 3l c 41 d 51 b 2 b 12 d 22 c 32 b 42 b 52 a 3 d 13 d 23 c 33 c 43 b 53 b 4 c 14 d 24 c 34 a 44 d 54 d 5 b 15 b 25 d 35 c 45 c 55 c 6 d 16 b 26 c 36 a 46 a 7 b 17 b 27 d 37 a 47 d 8 c 18 b 28 c 38 c 48 a 9 a 19 c 29 d 39 c 49 d 10 a 20 b 30 c 40 a 50 a Unit 5 Dear Sir Activity 3 2 date line 8 signature 4 attention line 10 enclosure 6 body of letter Activity 4 1 Paris Hilton 2 Rihanna 3 Paris Hilton tell Rihanna that she has received Rihanna s letter
124. ng Could I reserve a table for dinner tomorrow night Pd like to book a room with double beds for next week end Could I make a reservation of two business class tickets for Tuesday morning please Listen to the dialog and answer these questions based on the dialog you have heard COON a E a e not What is the dialog about Where does the dialog take place What does Mr Suripto book What does he say How does the receptionist respond How long will Mr Suripto reserve the room What does the receptionist ask Mr Suripto Do you think making reservation is important Why or why Dealing with Clients Source www mvbs com Work in groups and listen to another dialog Then identify the expressions of making and taking a reservation Reservation clerk Arya Pamungkas Reservation clerk Arya Pamungkas Reservation clerk Arya Pamungkas Reservation clerk Arya Pamungkas Reservation clerk Arya Pamungkas Reservation clerk Arya Pamungkas Reservation clerk Arya Pamungkas Reservation clerk Arya Pamungkas Reservation clerk Arya Pamungkas Reservation clerk Arya Pamungkas Reservation clerk Arya Pamungkas Elang Persada Airlines good morning May I help you Yes do you have any flights to Pontianak next Tuesday afternoon One moment please Yes there s a flight at 6 45 a m and one at 9 00 a m That s fine Could you tell me how much a return flight costs Pll b
125. ng application Go to http and my master s degree in management information www askoxford com systems make me highly qualified for the position aie oo aca lal In the succeeding paragraphs expand on the qualifications you mentioned in your opening Add any appropriate details highlighting experience listed on your resume that is especially pertinent to the job you are seeking Close your letter with a request for an interview Prepare your letter with utmost care proofreading it carefully PAKUWON GROUP need outstanding Sales amp Leasing Executives S amp LE 3 years experience in advertising event organizer spon sorship or leasing space General Requirements Minimum D3 in economy management marketing or relevant from reputable university Fluent in English good appearance and presentable Please put position code on the left of envelope and all ap plication should be received before April 5th 2008 to PO BOX 4494 JKTM 12700 Communication Builder for Intermediate Level Grade XII Study the application letter and then complete the reply with the words in the box Jalan Kertanegara 47 Semarang 50251 Solve It January 11 2007 A week after the interview my sister got a call from the Human Resources Manager Cloverleaf Inc Jalan Pandanaran 51 Semarang 50242 Dear Sir Madam I am seeking a position in your engineering department where I may use my training in computer sciences
126. nication Builder for Intermediate Level Grade XII 5 Read and study the following letter carefully What is Cactivity 14 the letter about Discuss it with your friends Dandy Manufacturing Inc 2525 E 34 Street Greeley CO 80631 February 3 2007 Better Widget Makers Inc 5555 Widget Avenue Silver City CO 80456 Attention Sales Department I would like to order the Widgets listed in the table below The reference numbers are from your 2006 catalogue Please include a new catalogue with my order I would like this order to ship COD complete If you cannot ship the complete order within 10 days please notify me immediately I can be reached at 303 954 0202 35 Total 1 913 50 Thank you Yim Jim Dandy Jr General Manager Dear Sir C Reading 5 Read the letter once again and report to the class the content of the letter according to the following questions Who wrote the letter Whom is the letter written to When was the letter written What companies are engaged What was ordered How much is the total price of the order How soon should the complete order be sent Activity 17 D Answer the questions based on your experiences Have you ever read a business letter What kinds of business letter have you read What was it about What do you know about application letters Are application letters included in business letters or p
127. ning of words and choose the correct word Example You will hear To work or to make something work Choice a operate b cooperate The correct word for the meaning is a operate 1 a sequence 6 a demonstrate b step b demonstration 2 a procedure 7 a sequence b prosecute b sequel 3 a manual 8 a instrument b automatic b instrumental 4 a instrument 9 a guide b instructions b guidance 5 a manual 10 a install b annual b installation Your teacher will read some instructions Listen to him her and do the instructions Work in groups and find a set of instructions Read the instructions to your classmates Listen to your friends instructions Take notes on the instructions Are the instructions clear How Do You Operate This Machine C Speaking Cactivity7 D oC activitys D Know Your Stuff It is very important to read the manual before using an electronic instrument as we may damage the instrument if we misuse it Taken from Housekeeping Tips in Nova Tabloid Answer the following questions based on your experiences 1 Have you ever been instructed to do something 2 What kind of task instruction was it 3 What expressions were used to give the instructions 4 Did you find any difficulties in doing the task If yes why What made it difficult Read the following dialog and practice it with your friends Pay attention to
128. nnection choose Help gt Mac Help and then choose Library gt AirPort Help See Getting Answers on page 28 Ensure your printer is selected then click the main tab Specify the required settings and click ok 4 Tostartprinting click ok Step 3 Connect the keyboard and mouse cables What could be the title of the text How to select a printer How to write an application How to buy a good printer How to print a document Taken from Ujian Nasional 2006 2007 Source iMac User s Guide Using a Wireless Keyboard and Mouse If you purchased an Apple Wireless Keyboard and wireless Mighty Mouse with your iMac follow the instructions that came with the keyboard and mouse to set them up How Do You Operate This Machine Step 4 Press the power O button to turn on your iMac Source iMac User s Guide Step 5 Use Setup Assistant The first time you turn on your iMac Setup Assistant starts Setup Assistant helps you enter your Internet and email information and set up a user account on your iMac If you already have a Mac Setup Assistant can also help you automatically transfer files applications and other information from your previous Mac to your new iMac Step 6 Customize your desktop and set your preferences You can quickly make your desktop look the way you want using System Preferences Choose Apple 6 gt System Preferences from the menu bar As you get to know your computer e
129. ns Industrial Hygienist You will conduct inspections and perform other related duties to enforce federal safety and health standards and provide technical assistance and consultation in the development of industrial hygiene pro grams in both the public and private sector Safety Engineers You will conduct inspections and perform other related duties to enforce Federal safety and health standards and evaluate proposed methods designs and procedures for technical compliance with engineering criteria Safety and Occupational Health Specialists You will conduct inspections and perform other related duties to enforce Federal safety and health standards utilizing a practi cal knowledge of engineering and scientific principles Read the text in Activity 19 once more and decide whether these statements are True False or even Not Given Do it in pairs Communication Builder for Intermediate Level Grade XII 1 ______ All the three jobs deal with inspections of health and safety 2 ______ An industrial hygienist is responsible for providing help to hygiene programs 3 _______ Hygiene programs are conducted by industrial hygienists 4 The development of hygiene programs are done in both public and private sectors 5 ______ Methods designs and procedures for technical compliance are handled by safety engineers 6 ________ Safety and occupational health specialist s job descriptions a
130. ns reading questions and giving answers Sincerely Yours 4 Reading S E Read the following text and guess what the text is Away Tt about Work in groups It is essential to understand that writing for a business context or audience can be distinctly different than writing in the humanities social sciences or other academic disciplines Writing for business It should be to the point specific and accurate In most cases the business letter will be the first impression that you make on someone For this reason it is important that you are diligent in your task of writing an effective business document Even though business writing is possibly less formal than it once was your writing must still adhere to the conventions of standard American English by using conventional spelling and standard grammatical forms Business writing varies from the chatty conversational style often found in e mail messages to a familiar co worker to the more formal legalistic style found in contracts In the majority of memos e mail messages and letters a style between these two extremes is appropriate Always remember writing that is too formal can alienate readers and an overly obvious attempt to be causal and informal may strike the reader as insincere or unprofessional In business writing as in all writing knowing your audience is critical Source www bsnss22 edu com Read the text in Activity 11 again and find
131. nual 3 Are an instruction manual important in our lives Why Look in your dictionary to find the meaning of these words instruction in strak n procedure pra si d3a r operate op rert ingredients m gri diants press pres replace ri plets assemble a sembl connect ka nekt disconnect diska nekt insert in s3 t OP INI SN Communication Builder for Intermediate Level Grade XII Source www dvorsons com Complete the following text using the words in the box One word may be used more than once e open e fill e refer to By following the basic steps on these two pages you will be able to quickly check that your oven is operating correctly Please pay particular attention to the guidance on where to install your oven When unpacking your oven make sure you remove all accessories and packing Check to make sure that your oven has not been damaged during delivery 1 _____your oven and _________ it on a flat level surface 2 the oven in the level location of your choice with more than 85 cm height but make sure there is at least 30 cm of space on the top and 10 cm at the rear for proper ventilation The front of the oven should be at least 8 cm from the edge of the surface to prevent tipping An exhaust outlet is located on top or side of the oven Blocking the outlet can damage the oven 3 4______ your oven into a standard househ
132. of your collegues Taken from TOEIC Test 2007 Read the dialog carefully and act it out with your friends Wina Mel do you have today s paper Meli Yes what s up Wina Bring it here I heard from my uncle that there is a job vacancy that may be appropriate for us Meli Oh really Wina Come on Take it Meli Alright Here you are Wina See Anew supermarket requires some general clerical assistants Meli No kidding Wina Come one Look 16 19 years old No experience required That s us right Meli Yup It seems promising And see the working hours Only from Monday to Friday from 09 00 15 00 That s cool Also there s a subsidy for a canteen staff and a discount staff Meli Let s write the letter Wina Read the dialog again Then answer the question orally What does by the paper mean Who told Wina about the job vacancy Who owns the paper What position is offered by the new supermarket Is experience required to apply for the post How many hours should an assistant work in a day How many days a week should an assistant work oo eee What kind of letter will they most probably write Work in groups of four and list two sets of job interview questions Then create a role play of a job interview Use your interview questions Then present your role play to another pair 1 Questions the interviewer will ask 2 Questions the applicant should ask Now take tur
133. ohmyapt apartmentratings com Page 87 Pilar December 4 2001 Unit 6 Page 101 Tempo December 12 2004 Page 104 Publisher s Documentation Page 105 CD Image Unit 7 Page 117 Stockbyte Page 120 Publisher s Documentation Review 2 Page 143 daunpisang blogsome com mainbolamartyastadi files wordpress com www fotografer net www alpharandom com Communication Builder for Intermediate Level Grade XII adjust 3 d3Ast v advertisement ad v3 tismoant n applicable a plikabl adj assemble a sembl v attention a ten n n audience d dians n briefing bri fin n billing brlm n blue collar blu kola r adj career ka r1a r n certification s3 tifi kerfn n clerical klertkl adj clerk kla k n client klatant n company kamponi v complaint kam plernt n complementary kompli mentri adj confirm kan f3 m v to become or to make somebody or something suited to new conditions to adapt oneself or something a public notice offering or asking for goods services etc relevant appropriate or suitable to come together or bring people or things together as a group to fit together parts of something the action of turning one s mind to something or somebody or noticing something or somebody a group of people who have gathered together to hear or watch somebody or something a meeting for giving instructions or information to people a written statement o
134. ok a suite room for this evening 3 Could I reserve a table for dinner tomorrow night 4 Td like to book a room with double beds for next week end 5 Could I make a reservation of two business class tickets for Tuesday morning please Activity 4 Receptionist Toni Suripto Receptionist Toni Suripto Receptionist Mr Toni Receptionist Toni Suripto Receptionist Toni Suripto Activity 5 Prima Indah Hotel good morning I m Toni from Bandung I would like to book double room for this weekend Fine Wait a moment please I will check it for you OK Sir You are confirmed You had reserved double rooms for next weekend How long you will stay Sir We will stay for two nights All right Sir May I have your full name and address Sure The name is Toni Suripto The address is on Sudirman street no 58 Bandung West Java Could you give me your telephone number It s 801321529779 OK Sir Thank you very much for your cooperation We re looking forward to seeing you soon Good bye You re welcome Bye Reservation clerk Elang Persada Airlines good morning May I help you Arya Pamungkas Yes do you have any flights Reservation clerk to Pontianak next Tuesday afternoon Onemoment please Yes there s a flight at 4 45 p m and one at 6 00 p m Arya Pamungkas That s fine Could you tell me how much a return flight costs I ll be s
135. old socket Make sure your oven is the only appliance connected to the socket If your oven does not operate properly ________ it from the electrical socket and then plug it back in 4 your oven door by pulling the door handle gi the roller rest inside the oven and the glass tray on top 5 _ a microwave safe container with 300 ml 1 2 pint of water on the glass tray and the oven door If you have any doubts about what type of container to use please _______ page 14 6 BB the start button six times to set 3 minutes of cooking time You will hear a BEEP each time you press the button Your oven will before you have finished the sixth press don t worry this is normal 7 The display will count down from 3 minutes When it reaches 0 it will sound three beeps 3 the oven door and test the temperature of the water If your oven is operating the water should be warm Be careful when removing the container it may be hot How Do You Operate This Machine Arrange the following sentences into the correct order How to record on a cassette player How to use a recorder 1 Then you put in the tape 2 After that you connect the microphone to the tape player 3 Finally pressed down the record and play button 4 And then tested the voice level 5 Well first you have to plug in the cord 6 Then you can begin to record Source www nuworld co za Rewrite the instructions in Activity 25
136. omputer system and wide area networking 5 Collecting reviewing and analyzing economic data Activity 5 1 Rendy is a waiter 2 No it isn t 3 He works for eight hours 4 He gets good pay 5 Tips 6 Because they always friendly and polite 7 Because they must stand on their feet eight hours Activity 6 N 1 Mathematical work in the areas of statisticians survey design and estimation the work will include sample frame development sample selection non response adjustment estimation and measuring Investigators conducting civil and criminal investigations of private person health care and other employee benefit plans coordinating and providing support in civil litigation and criminal prosecutions Accountants reviewing financial Auditors information contained in annual reports filed by pension health and other employee benefit plans conducting specific audits of thrift investment system funds providing advice to plan administrators and the employee benefits field as a whole Computer Writing programs using Programmers event driven object orien tated languages and tools Activity 7 1 Wage and Hour Compliance Specialists 2 Engineers Mining Chemical Electrical 3 Safety and Occupational Health Specialists Activity 8 a accountants b budget analysis c computer programmers system analysis b contract procurement specialists d personnel manage
137. on you must make each major point in several ways The old saying about this is First you tell em what you re going to tell Communication Builder for Intermediate Level Grade XII Source www kamase org em then you tell em and then you tell em what you told em Of course using exactly the same words each time does not help comprehension what you are trying to do is to find the explanation that works for each member of the audience and different people in the audience will understand different explanations Answer these questions based on the text above Discuss Activity 15 your answer with your friends Ne a ee y WwW 1 What should you do before presenting your report 2 What should you do if you have a chance to do the rehearsal Surf the Net _ in the room you are going to present your report formally 3 What should you do to overcome nervousness during the presentation How to turn a written report into a first class presentation Find the 4 If English is not your native language what should you angwerat do to avoid awkward English and hyper nervousness http totalcommunicator con vol3_4 presentation 5 Why should you memorize presentation like a play script html Why should you have enough sleep before presenting your report 7 Why should you make major points in several ways for in the presentation Frctivity 16 D Read and s
138. onesia yang berada di luar negeri dapat memanfaatkan sumber belajar ini Kami berharap semua pihak dapat mendukung kebijakan ini Kepada para siswa kami ucapkan selamat belajar dan manfaatkanlah buku ini sebaik baiknya Kami menyadari bahwa buku ini masih perlu ditingkatkan mutunya Oleh karena itu saran dan kritik sangat kami harapkan Jakarta Juli 2008 Kepala Pusat Perbukuan iii Education has a strategic role in the development of a nation The quality of the human resources of a nation can be improved by education Thus national education has to be able to ensure the equality in opportunity to get an education the improvement of education quality the improvement of education relevance and the improvement of efficiency of education management To achieve the good quality of national education it is needed to arrange and implement the eight national standards of education which are the standard of content the standard of process the standard of graduate competence the standard of educator and educational staff the standard of facilities and infrastructures the standard of management the standard of finance and the standard of educational assessment Communication Builder English for Vocational School for Intermediate Level Grade XII meets the objectives It aims to assist you in learning processes by providing a number of learning materials and activities that will improve your English proficiency The activities exercises
139. ons you can discuss them with your friends and consult your teacher Communication Builder for Intermediate Level Grade XII How s the Progress In This Unit Listening Identifying and noting down expressions used in a presentation Speaking Presenting a report using functional expressions in front of the class Reading Reading and comprehending texts about reports Writing Making a rough draft of a report based on an outline C Listening S oC Activity 1 Look at the report cover and answer the questions Annual Report January December 2007 by Mr Oliver Smith Chief Executive What do you see in the report cover What do you know about a report 1 2 3 Have you ever made a report 4 Have you ever presented a report 5 Have you ever listened to someone presenting a report Listen to the following expressions and repeat them When and where would you hear these expressions Good morning Ladies and Gentlemen Good morning everybody Today I d like to talk about On this occasion I d like to present my report Next I d like to tell you something about moe Os e os Thank you very much for your kind attention Ladies and Gentlemen 6 My beloved teacher friends and audiences Thank you very much for this opportunity Read and study the following expressions for presenting a report Introducing the
140. op the onions and fry them Wear your seat belts or OOND Listening Script E Review 1 1 What is your job now 2 How long does you work 3 Could I meet Mr Jack s secretary 4 Are you work in this restaurant 5 Good Afternoon Bintang Hotel Could I help D you Garuda airlines May I help you 7 Could I see Mrs Rudi this afternoon Could you come at 3 p m today for the ar Activity 6 rangement with Mr Rudi 9 How long will you stay 10 Could I meet Mr yusa right now Unit 5 Dear Sir Activity 2 e Letter head Body of letter e Address e Salutation e Closure e Signature Activity 3 1 letter head 6 body of letter 2 date line 7 complementary 3 inside address 8 signature 4 attention line 9 identification 5 salutation 10 enclosure Activity 4 KJZ Inc 45 Western Hills CA 55445 July 26 2007 Dear Miss Rihanna Your letter just arrived and after reading it several times to be absolutely sure of its content Ican say how pleased I am with your decision to purchase your plywood products from us Ours is truly a business whose future depends upon the satisfaction of our customers Welcome to that family You can rest assured that we will strive to provide you with the fastest most efficient service along with the highest quality products available Should you have any problems or any ideas on ways that we can improve our service please feel free to call upon me Again
141. originator department manager and the Quality Control manager The description of changes briefly should summarize any revisions made to the SOP since its creation Each revision must be signed by its initiator Step 6 Begin the second page with the purpose of the SOP Include its scope the contents of the document definitions of terms or abbreviations used in the SOP responsibilities of personnel involved in the procedure and references to documents the SOP relied upon such as trade standards Step 7 Finish the SOP by describing the procedure in short steps Use simple language and avoid describing multiple steps in the same sentence Once the task has been detailed date the document and have it signed by the appropriate regulatory personnel Email the SOP to the document control department and the manager responsible for implementing the procedure Keep Up the Good Work Summary Revisit This Unit gt Understanding standard operating procedure SOP e Element of a typical SOP purpose and scope definitions materials and equipment needed safety concerns who is responsible step by step procedure with identification and emphasis of critical steps record to be kept copies of forms to be used references a gt Grammar review Imperatives e Check the stop tap e Open it Reflection on Your Learning After doing all activities you may answer the following questions to check whether
142. ou be at the meeting 2 Intan said Are you going to quit your job 3 My boss asked me Why aren t you working at your desk 4 The secretary said You may use the telephone 5 My friend said You should take a long vacation 6 The operator said You don t have enough credit to make a call 7 Ivan asked Do you really love your job 8 Adi asked Are you sick 9 Ari told Ira Wait for me after lunch 10 Rini asked Denny what time is it Activity 23 ld 3 e 5 7 2 g 4 b 6 a Activity 24 1 Title 2 Content page 3 Acknowledgement 7 Findings Analysis 8 Conclusions 9 Recommendations Communication Builder for Intermediate Level Grade XII 4 Executive summary 10 Glossary 5 Introduction 11 Appendix 6 Methodology Activity 25 1 Speech 6 Point of focus 2 Form and structure 7 Core message 3 Audience 8 Question 4 Stories 9 Concise 5 Slides Unit 4 How Do You Operate This Machine Activity 2 Le He 3 a ae f 2 d 4 e 6 b Activity 3 1 Plug 2 cable 3 panel 4 illuminated 5 outlet Activity 4 ka 3 a 5 a 7 a 9 a 2 a 4 b 6 a 8 a 10 Activity 9 1 to work to function 2 to turn off electricity or an appliance with a switch 3 to connect something to the electricity supply with a plug 4 to cause something to continue 5 to write down or put into a computer or on to film facts or events so that they can be remembered or or referred to in the future 6 to keep somebody som
143. paper Past Perfect He said he had presented his paper Past Perfect He said he had presented his paper Past Perfect Continuous He said he had been presenting his paper Future Simple in the Past He said he would present his paper How s the Progress Activity 20 Put the following statements into reported speech Examples Bobi said I have my own apartment Bobi said that he had his own apartment 1 Rendi said I will submit my report immediately 2 Shanti said I don t like working under pressure 3 My boss said Our company has successfully achieved its target 4 The manager said The presentation is really good 5 Ivan said I think I should look for a better job 6 The secretary said You have to make an appoinment to meet the director 7 Tuti said I have no draft on my desk 8 Leo said I ve taken a full time job 9 Edi said T ll make a call tomorrow 10 Tita said I saw a presentation yesterday Change the following reported speech into direct speech Examples Rian asked me if I had ever gone skydiving Rian said Have you ever gone skydiving 1 Jaka wanted to know if I would be at the meeting 2 Intan wondered whether I was going to quit my job 3 My boss wanted to know why I wasn t working at my desk 4 The secretary told me that I might use the telephone 5 My friend said that I should take a long vacation 6 The operator said that I d
144. pare your answers with your friends 1 a Accountants b Computer Programmers c Receptionist Know Your Stuff 2 a System Analysts ee ee b Budget Analysts Finding Work Is a Full D Time Job c Managements Specialists Thetiwedas 3 a Architects in a full time job you b Engineers e have responsibilities c Computer Programmers work duties and procedures 4 a Auditors Punch the clock or b Contracts Specialists be at work on time A Investigators work hard all day 40 hours a weelc 5 a Directors report to a boss b Statisticians Who alesse c Personnel Management Specialists you carry out your responsibilities 6 a Electricians Taken from www writeexpress b Dentists findajob com c Salesman Life at Work 4 Speaking S Surf the Net There are over 1000 job descriptions at http www acinet org acinet jobwriter default aspx These descriptions provide a general overview of a job and the required knowledge skills and abilities Answer these questions orally 1 Are there any industries companies near your house 2 What kinds of industries are they 3 What jobs are most common there 4 What kinds of services do they provide Read and study the dialog Practice it with your friends Pay attention to your intonation and pronunciation Desi Andi Desi Andi Desi Andi Desi Andi Desi Andi Desi Andi Desi Andi Des
145. plug Ita Luse a screwdriver don t I Nova Yes you do Fixing wallplugs is easy isn t it Ita Yes Communication Builder for Intermediate Level Grade XII Activity 4 Instructional Equipment Electronics Purchase orders to replace instructional equipment must be submitted with the original C 50 attached to furnish justification Justification must be supported by a recommendation from maintenance to C 50 the equipment Apple computers Epson printers laminators and typewriter repairs should be submitted using a Work Request Other equipment repairs such as IBM and Gateway computers laser printers image writers etc should be directed to Rehoboth Help Desk Each piece of brocaded equipment must be submitted individually with a Work Request The barcode must be entered on the Work Request The equipment that requires repair must be clearly marked with an appropriate tag Activity 5 Pest Control Procedures All pest control schedules are pre scheduled on a three week basis with special call in requests to the Dispatch Services office Notification of the scheduled dates is mailed out each semester so that someone is in the building on the scheduled dates Since the treatment for pest control is not done during the school day all technicians work from 10 00 am until 6 30 p m It should be noted that our pest control practices have changed from the traditional spraying method to IPM Integrated Pest Management techniques
146. pp heant WO hours before 2 00 her secretary will type it a want e waited a Will finish c has finished b waits d waiting b finished d finishes 47 Mr Gusman can thave the package until Saturday Read the text and choose the word that best completes each sentence CLASS REGISTRATION REMINDER Class registration begins July 11 and classes begin July 18 If you for a class after July 17 you will have to pay a Rp 250 000 late registration fee You will have to have a signed permission letter from the course instructor if you sign up for an advanced level class If a class due to low enrollment the university will contact you We recommend that you provide your phone number and e mail address on your course selections is no longer available We cannot you if we don t have this information Our staff is not responsible for searching for you in a directory 51 a register b toregister c will register d is going to register a cancels b is canceled c will cancel d be canceled 52 a contact b enroll c instruct d recommend Review 1 To antonigunawan depalma com From novaarianti depalma com Re Where to hold the meeting Antoni We need to find a place for our meeting Wednesday If the conference room _________ avail able we could have it there Unfortunately Dani reserved it for a small workshop If I were run ning a workshop with only five people I would s
147. quested are latest brochures and products sample Persada Multicom wants to distribute software Sincerely Yours C Speaking D g D Look at the pictures and answer the questions p q Source Publisher s Documentation 1 What are people doing in each picture 2 What different methods do people usually use to look for ajob 3 What other methods could we use to find a job What will you do to look for a job 5 What do you feel when you finally get a job S Pronunciation Practice M Pronounce the words below correctly and find their Activity 7 g meaning by consulting the dictionary application epli kerfn curriculum vitae ka rikjalam vi ta1 enclose m klauz business biznis vacancy verkonsi report ri po t experience Ik sprarions interview Intavju requirement r kwata r mant signature stgnatfa r Communication Builder for Intermediate Level Grade XII 1 2 3 4 3 6 7 8 9 0 Know Your Stuff When you are looking for anew job you must talk to as many people as you can who work in your fieldor in related fields This is called net working Net working allows you to learn about new areas to pursue and to find out which companies may need someone with your skills Networking is a fun and easy way to find out about new opportunities And when your new job comes along you will already know some
148. r elaborating ideas Expressions for making general statements Expressions for drawing conclusions Expressions for closing the speech Make a simple report by using the expressions you have learned Present your report in front of the class and pay attention to your pronunciation a Communication Builder for Intermediate Level Grade XII C Reading gt JP Read aloud and study the following text about presenting reports Presenting Reports An oral report is a presentation of the material covered in your final written report You will have seven minutes to present your report You may use less time but you may not exceed the limit In industry oral reports are often given before consultants who charge extravagantly for their time therefore you must learn to budget the time allotted you and not exceed it You will know in advance precisely when day and time to the minute you will be expected to give your report Be ready to go as soon as you stand up don t waste time with preparatory goofing around Rehearse your talk ahead of time Practice turning transparencies Source www images google co id writing on the blackboard or using whatever visual aids you choose Taken from www rpt4 com Read and study the following statements Then answer UE the questions 1 Building a great presentation is about doing great preparation It involves doing research homework and asking the right
149. re more detailed or specific than those of safety engineers 7 Safety and occupational health specialists have to make sure that practical knowledge and scientific principles are implemented in the workplace 8 ________ Practical knowledge and scientific principles are given by a safety and occupational health specialist Activity 21 D Read the following job description carefully Petroleum Engineers Petroleum engineers apply technical skills and knowledge to solve engineering challenges They function as integrators connecting subsurface and topside engineering activities to bring oil or gas from the reservoir to the surface They aim to do this economically safely and with minimum damage to the reservoir and facilities Petroleum engineers acquire expertise in a wide range of areas including Solve It Adrian What does a chef do exactly He supervises the preparation and service of the food from the kitchen to the dinning room arranges the menu and drilling and product operations reservoir engineering carry away the dirty production geology dishes to the pantry production technology taking care of cleanliness of the kitchen served drink to the table in the bar field development economics Other activities range from managing material resources and contractor relationships to supervising drilling personnel They work in multidisciplinary teams alongside other engineers sci
150. ris Studi dan Pengajaran I Judul II Kurniawan Arief Diterbitkan oleh Pusat Perbukuan Departemen Pendidikan Nasional Tahun 2008 Diperbanyak oleh Kata Sambutan Puji syukur kami panjatkan ke hadirat Allah SWT berkat rahmat dan karunia Nya Pemerintah dalam hal ini Departemen Pendidikan Nasional pada tahun 2008 telah membeli hak cipta buku teks pelajaran ini dari penulis penerbit untuk disebarluaskan kepada masyarakat melalui situs internet website Jaringan Pendidikan Nasional Buku teks pelajaran ini telah dinilai oleh Badan Standar Nasional Pendidikan dan telah ditetapkan sebagai buku teks pelajaran yang memenuhi syarat kelayakan untuk digunakan dalam proses pembelajaran melalui Peraturan Menteri Pendidikan Nasional Nomor 34 Tahun 2008 Kami menyampaikan penghargaan yang setinggi tingginya kepada para penulis penerbit yang telah berkenan mengalihkan hak cipta karyanya kepada Departemen Pendidikan Nasional untuk digunakan secara luas oleh para siswa dan guru di seluruh Indonesia Buku buku teks pelajaran yang telah dialihkan hak ciptanya kepada Departemen Pendidikan Nasional ini dapat diunduh down load digandakan dicetak dialihmediakan atau difotokopi oleh masyarakat Namun untuk penggandaan yang bersifat komersial harga penjualannya harus memenuhi ketentuan yang ditetapkan oleh Pemerintah Diharapkan bahwa buku teks pelajaran ini akan lebih mudah diakses sehingga siswa dan guru di seluruh Indonesia maupun sekolah Ind
151. riters repairs should be directed to the help desk The barcode must be entered on the work request Work in groups and listen to another procedure Then complete the following table based on the text you have heard a IT Keep Up the Good Work G Speaking D ATA Look at the pictures and answer the following pes questions Discuss the answers Do they have problems Bie oh What is happening in each picture What might cause the problems Source Publisher s Documentation What problems do they have in each picture What should be done to solve the problems Work in pairs Match the words from the three columns G Yli Then make questions and answers Take turns Example Job a Method 5 Tool c Student A Remove this nail from the tire Student B How Student A Pull it firmly with a pair of pliers a Remove nail tire twist tightly b make hole steel plate 2 press gently c join cables drill carefully d check concrete dry measure carefully e check width shelf pull firmly f paint wall spread evenly Communication Builder for Intermediate Level Grade XII A electric drill B finger C pair of pliers D brush E ruler Se Pronunciation Practice Say the words below and find their meanings by consulting the dictionary 1 robot raubpt 2 rubbish rabif 3 fix fiks 4 nut nat 5 bolt bavlt
152. rk Man Hotel Clerk Man Hotel Clerk Man Hotel Clerk Man Hotel Clerk Man Hotel Clerk Man Hotel Clerk Man Hotel Clerk Man Hotel Clerk 54 Communication Builder for Intermediate Level Grade XII Hello Sunnyside Inn May I help you Yes I d like to reserve a room for two on the 21st of March Okay Let me check our books here for a moment The 21st of May right No March not May Oh sorry Let me see here Hmmm Are you all booked that night Well we do have one suite available complete with a kitchenette and sauna bath And the view of the city is great too How much is that It s only 200 dollars plus a 10 room tax Oh that s a little too expensive for me Do you have a cheaper room available either on the 20th or the 22nd Well would you like a smoking or non smoking room Non smoking please Okay we do have a few rooms available on the 20th we re full on the 22nd unless you want a smoking room Well how much is the non smoking room on the 20th 80 dollars plus the 10 room tax Okay that ll be fine All right Could I have your name please Yes Bob Maexner How do you spell your last name Mr Maexner M A E X N E R Okay Mr Maexner we look forward to seeing you on March 20th Okay Goodbye Activity 3 1 I would like to reserve two tickets to Singa pore please 2 Can I bo
153. robationary period Medical holiday and flextime benefits will not apply to new staff members until the full 3 months have expired After the three months have been completed please contact your employees and inform them that their probationary period has ended The HR department will contact you by e mail 2 days in advance to remind you of the date Thank you for your cooperation 37 What is the main purpose of this memo 38 When does the change come into effect a To inform all employees of a new a Today expiration date b In2days b To put staff members on probation c In3 months To introduce the HR department d On January Ist eo To inform supervisors of a change in policy Questions 39 41 are based on Text 4 Text 4 FREE SUNGLASSES AND CASE Purchase a 12 month subscription to Vacation the Nation today and receive a free pair of Sunnies Sunglasses with your very own soft leather case To get your free Sunnies follow these 3 easy steps 1 Purchase a copy of Vacation the Nation New York s 1 travel magazine 2 Fill out the application card found in the center of the magazine 3 Mail the card and 21 95 US to the address provided This is a limited time offer only Application and funds must be received no later than Dec 1st 2007 Canadian residents should add 3 US for shipping Offer not available for residents outside of North America Communication Builder for Intermediate Level Gra
154. rofession described in the text What should be done to collect economic data 3 What is the use of technologies What are the technologies used for collecting economic data 5 What can be done through specialized methods and techniques Listen to the words and repeat them Pay attention to the pronunciation job d3ob occupation pkju perfn Worker w3 ka r officer ofiso H industry md str company kamp ni business biznas employment 1m plommant OMAN DN FW NY Management m n dzm nt oS assistant a sistant Listen to the following dialog and complete the blanks Then answer the questions Do it in pairs Rendy is studying computer science at a community college He also works as a waiter in a restaurant He is talking about his job to his friend Anton Where are you _________ Rendy Rendy I m going _________ I m at a restaurant in town Anton Do you like _______ Rendy Yes but it s __________ actually Anton Ican ___ that Rendy I mon ________ for eight hours Anton Oh really And how s ________ Rendy I get ___________ pay and the guests often leave Life at Work Anton The must like you Rendy They do I m always ____ and ___ Anton Yeah I think you are ________ Good luck with your job Rendy SHH Itry todo Questions 1 What is Rendy s job 2 Is
155. rt Collins Thank you again I am excited about this opportunity and look forward to being part of the Architectural Wonders team Sincerely Clinton Clinton B Johnson Dear Sir C Speaking D Listen to the statements Choose whether each the statement is true T or false F based on the letter in Activity 5 Find a business letter Bring it to your class Read the letter while your friends listen What is the letter about Note down the important information in the letter Activity 8 D Read the following situations and answer the questions 1 You read an advertisement in the newspaper about a new modern LCD TV You want to buy and order it by phone What will you say 2 You are a sales person You have to sell your product to costumers What will you do 3 Which do you prefer offering product by phone or letter Why Give your reasons Read the following dialog and practice it with your friends Here is a telephone conversation between a secretary of Smart Chemical Company SCC with Mr Egi Suhendar from Liquid Control Product LCP Secretary Good morning SCC How can I help you Mr Suhendar Good morning Egi Suhendar here calling from Bandung Could I speak to the manager please Secretary What is it about please Mr Suhendar Well I work for LCP Liquid Control Product Our company is a leader in safety from leaks in
156. rtunately after viewing the components that came with the product I discovered that four of the parts were missing Also the instructions that came with the tent are in Portuguese and Russian but not in English or French the two languages I speak These two unforeseen problems have resulted in the tent remaining un assembled and unacceptable as a toy for my daughter I am writing to request replacements for the missing parts and a copy of the full set of assembly instructions in English or French for the model I purchased If reasonable arrangements are not made within ten business days I will return the tent to the store I purchased it from and expect a full refund To assist you in processing my request I am including a copy of my sales receipt and a list of the missing parts I have purchased other toys manufactured by your company in the past and have always been impressed with the quality and selection that Tiny Tots has made available to its customers I sincerely hope this is a one time incident and that any future purchases I make will live up to the standard my family has come to expect from your company Sincerely Klara Klara Agusta Enc 2 Dear Sir Know Your Stuff When creating business letters use 8 1 2 by 11 unlined paper Although 24 pound with 100 brightness is a little more expensive it will make a better impression than everyday copy paper Use 1 margins on all four sides
157. rved as a computer consultant at the college s computer center where I helped train computer users on new systems I will be happy to meet with you at your convenience and discuss how my education and experience match your needs You can reach me at my home address at 919 233 1552 or at krock devry alumni edu Sincerely Raymond Raymond Krock Communication Builder for Intermediate Level Grade XII The sender found the vacancy in He would like to work for Taylor produces He graduated from Previously he worked in He would like to meet the director to talk oa He can be reached at CSO OE aN iS He lives at Read the advertisement and the letter Then answer the questions by choosing a b c or d WESTINGHOUSE JOB OFFERING MARKETING REPRESENTATIVE Activity 17 D Indonesia s fastest growing teenagers clothing company seeks a marketing representative Position requires travel approximately one week per month representing the company at conferences and media events Required qualifications a degree from a four year college or university preferably in marketing at least one year of experience in sales preferably clothing excellent communication skills including experience giving presentations Mail you resume and cover letter to Anton R Poniman Recruiting Coordinator WESTINGHOUSE Jalan Gunung Latimojong 135 Makassar 90145 Sincerely Yours Know Your Stuff
158. standing 3 fun loving 4 modern 5 private 6 scenic 7 water based 8 portable 9 relaxing 10 complimentary Know How to a I would like to reserve some rooms ay your hotel b We are arriving in Alicante on 28 July pgs We hope to stay for ten nights leaving on 7 August My husband and I would like a double room preferably with a balcony Our two teenage daughters require a twin room We understand that all your bedrooms are en suite Could you confirm this Is it possible to have rooms with a sea view Please let me know if you have rooms avail able for these dates I would also be grateful if you could tell me the price of each room I look forward to hearing from you Answer Key Unit 3 How s the Progress Activity 4 Some of the achievements made in Asia Description of the current position in Europe Activity 13 1 Various answers 2 blueprint a photographic print of build ing plans with white lines on a blue background masterpiece a task done with great skill especially an artist s greater s work 3 credibility the quality of being generally accepted and trusted Activity 15 1 practice presenting it at least once 2 learn to fill the room with my voice as described in lecture concentrating on the sound of my voice write the presentation and memorize it 5 so that it has normal pauses emphasis and intonation 6 to make my body sit for the presentation day 7
159. t it formally Learn to fill the room with your voice as described in lecture Concentrating on the sound of your voice will also help you not to be nervous when you are presenting the report Nervousness may make you speak faster or slower than in your rehearsal Be prepared with a little extra material in case you speak too fast If English is not your native language and you find speaking without a prepared text difficult or if you are overwhelmingly nervous about speaking publicly it is all right to write your presentation out verbatim and memorize it However you must treat memorizing a report in the same way you would treat memorizing a play script This means that you must memorize it with normal pauses emphasis and intonation and take special care not to speak faster than the normal speech rate If humanly possible don t do your presentation by memorizing a speech it is not the best way If you are a non native speakers it is good for you to have more pronunciation and intonation practice Confidence in your understanding of your material and taking your time will make up for a lot of awkward English and hyper nervousness So will substantial practice presenting your report Get enough sleep the night before I have seen someone present a paper at a professional conference after running on adrenalin for a few days then pass out and fall off the platform when he was asked a question Above all remember that in an oral presentati
160. tanding of the information contained in this manual it is important that you become familiar with your scanner The graphics below identify the key scanner components p 4 Pin USB Connector Power Adapter Es Receptade Document Cover Se The plastic cover that protecs the object glass Astra 2000U Backpanel Object Glass The glass surface on which documents or images are placed Power Indicator Tluminates to indicate that the scanner is powered on Astra 2000U and Astra 2000P Scanner Elements Source UMAX Astra 2000U P Owner s Guide What is shown in the picture What do you know about a user manual Where can you usually find a user manual What is it for ee a a Look at the pictures and listen to the following instructions Then match each instruction to the correct picture Compare your answer with your friends Source UMAX Astra 2000U P Owner s Guide Communication Builder for Intermediate Level Grade XII Listen to the instruction Fill in the blanks while listening Connecting the Power Adapter 1 _____ the scanner s power adapter into an electrical outlet 2 Insert the other end of this into the power adapter receptacle on the rear of the scanner The power indicator on the front panel of the scanner should now be 4 3 Plug your computer s power cable into an electrical Turn your computer on Listen to the mea
161. taying three weeks Reservation clerk Arya Pamungkas Reservation clerk Arya Pamungkas Reservation clerk Arya Pamungkas Reservation clerk Arya Pamungkas Reservation clerk Arya Pamungkas Reservation clerk Arya Pamungkas Reservation clerk Arya Pamungkas Reservation clerk Arya Pamungkas Reservation clerk Arya Pamungkas Activity 6 Economy business class or first class ticket Economy please That would be Rp500 000 OK Could I make a reservation Certainly Which flight would you like The 4 45 p m please Could I have your name please MynameisArya Pamungkas that s A R Y A P A M U N G K A S Your phone number please 0813333222601 And your address please JL A Yani 17 Surabaya How would you like to pay Mr Pamungkas Can I pay at the check in desk when I pick up my ticket Yes but you will have to confirm this reservation at least two hours before departure time I see Now you have been booked Ms Jones The flight leaves at 4 45 p m and your arrival in Sydney will be at 9 25 a m local time The flight number is NWA 476 Thank you 1 Could I have a ticket for tomorrow eve ning 2 Tdlike to areserve two tables for next week end Can I make a reservation please 3 I would like to book a suite room for next holiday 4 Ihave to go to China next week Can I book a business class ticket please 5
162. tch on the electricity Repair it first Don t use these broken wires In the sentences above the verb forms check open switch repair and don t use are called imperatives Affirmative imperatives have the same form as the infinitive without to negative imperatives are constructed with do not don t infinitive Imperatives are used for example to tell or ask people what to do to make suggestions to give advice or instructions to encourage and offer and to express wishes for people s welfare Keep Up the Good Work ka Activity 22 D Change the questions into instructions Use the word check NOTICE Check these things before you leave the workshop 1 Are all the machines are off Check that all the machines are off 2 Is the floor clean 3 Are the tools in the boxes 4 Are the fire buckets full 5 Are the goggles in the store room 6 Is the store room closed 7 Are the windows and doors closed 8 Is the mains switch off Match the instructions with the ones in the box ON IN cae OS Tighten the screw Switch off the power Write in English Loosen the nut Write in Arabic Switch on the power Write from left to right Turn it anti clockwise Push the switch downwards Push the switch upwards Turn it clockwise Write from right to left Communication Builder for Intermediate Level Grade XII J Know Howto K How to Write a Standard Operating Procedure A
163. te machine How to operate washing machine How to operate washing vacuum How to operate vacuum cleaner aoe Pp 27 How many steps of instructions does the customer explain a Two b Three c Four d Five 28 The following are the instructions of using vacuum cleaner EXCEPT a It s very easy b Make sure the power turned off c Pressed down the clip d Then the dust bag is taken out like this Review 2 E Questions 29 32 are based on Text 1 Text 1 Sid s Stationary 2 Smythe St Toronto Canada M1B 5T6 Tel 416 295 1725 December Ist 2007 Kerry Michaels 1 Stevens Rd Scarborough Ontario Canada M1E 4H7 Dear Ms Michaels Holiday Sale Seasons Greeting Asa customer we wanted you to be among the first to know about our upcoming holiday sale All craft paper specialty printer paper and decorative envelopes will be by 50 for the month of December As per tradition at Sid s Stationary we will be having a draw This year the grand prize is a 2 night stay for two at the Meridian Inn Toronto Island The winner will receive a free double occupancy stay in the penthouse suite as well as a free dinner on the moonlit patio Money from ticket sales will be to The Family Foundation a local organization that provides food and clothing to those who need it most this month We look forward to seeing you this season Yours truly Manager 29 a value 31 a through b valued b on c
164. that weekend c I m not afraid we re totally booking for that weekend d I m afraid we re totally booked for that weekend 15 X Ihave to meet the director next week 16 17 18 Ye a paogp w aoogp w Can I make an arrangement Yes sure The director is going to have arrangement Certainly Sir Let me tell it first to you Yes sure You can meet him tomorrow morning Yes I want to have an arrangement right now Could you come on Sunday at 1 00 pm for the meeting Yes sure Thank you manager OK then Thank you very much OK sure I can meet him afternoon Yes I want to have a meeting right now OK Sir You are confirmed You have reserved a single ticket for next weekend Your flight is tomorrow afternoon Sir Thank you for the fly Sir OK then Thank you very much OK sure I can fly afternoon Yes I want to have a ticket right now The expression for opening the presentations 1S a Good luck Ladies and Gentlemen Good morning everybody It s been very nice to be here My beloved teachers and friends Today I would like to present my report First of all I would like to thank to everybody for helping me to finish my report Communication Builder for Intermediate Level Grade XII 20 The expressions for introducing subject of the presentations is __ a Good luck Ladies and Gentleme b Good morning everybody It s been very nice to be here
165. the particular section illustration etc can be located activity 24 PD Arrange the following parts of elements in writing a es 4 report into a good order Know Your Stuff Body language is important Standing walking or moving about with appropriate hand gesture or facial expression is preferred to sitting down or standing still with head down and reading from a prepared speech Use audiovisual aids or props for enhancement if appropriate and necessary ESS a consis o o Taken from www aresearchguide com E Communication Builder for Intermediate Level Grade XII aC Activity 25 D Solve It Mr Robert What did they say about your last presentation Ms Duval They said it gave them clear ideas about the product it is nice of you to give presentation you will be invited to come they are free to ask questions Taken from Ujian Nasional 2006 2007 activity 26 D Pair up and write a rough draft of an on the job training report based on the following outline Consult your teacher if necessary es il nea a report thanks to other people setting out the aims and objectives terms and definitions feet ae research methodology and research methods ai totems in a aaa 10 Recommendations list of recommendation from funder 11 Executive summary brief statement of the main points References Bibliography reference section section
166. the tape Put these instructions into the correct order Compare your answer with your friends Testit e Turn the bulb anti clockwise e Look at it e Take it out of the socket Begin like this 1 Switch off the power Listen to the tape Complete the dialog using the questions you hear Work in pairs Ita D Nova They are for fixing screws to brick walls or concrete walls Ita D II Nova Because they give the screw a good grip Ita II o Nova First mark the position of the object you want to hang on the wall You can use a pencil or nail Then make a hole for the wallplug Ita as Communication Builder for Intermediate Level Grade XII Nova Ita Nova Ita Nova Ita Nova Ita Nova Ita You can use a hammer and nail or an electric drill to make the hole 5 Withdraw the nail or drill and clear away the loose dust Next push the wallplug into the hole 6 Yes Tap it gently with a hammer It will go right in You must not have it protruding from the surface of the wall 7 Insert the screw into the wallplug 8 Yes you do Yes Listen to the following short procedures and decide whether each of these statements is true or false The text tells us about Instructional Equipment Justification must be submitted by purchase orders A work request can be used to have IBM computers Epson printers and typewriters repaired Image w
167. ties while answering the questions you can discuss them with your friends and consult your teacher Communication Builder for Intermediate Level Grade XII For questions 1 10 listen to the expressions and choose a b c or d for the correct response 1 a Iamnot doing anything c Certainly Sir Let me check it first for b Iam fine thank you you d Yes sure I want to reserve the ticket to c Nice to meet you too Deni i Bali for tomorrow d I m a personnel manager now E i 7 a Yes sure Mr Rudi is going to Bali 2 a Ihave worked for two years b Certainly Sir Let me tell it first to b Ihave working for two years you c Ihave been work for two years c Yes sure You can meet him tomorrow d Ihave been working for two years morning d Yes I want to have an arrangement right now 3 a Iamasecretary b Iam my employee 8 a Yes sure Thank you manager c He is the president of them b OK then Thank you very much d Tm the secretary c OK sure I can meet him afternoon 4 a I d like my job very much d Yes I want to have an arrangement b I d like to go to my work right now c Yes I work as a waiter 9 a Iwill stay for two nights d No Iam not what you like b I will fly tonight 5 a I d like to book two tickets c Tam flying tonight b I d like to reserve a single room a tomorrow I will reserve for tonight 10 a I msorry he is busy rig
168. to ensure security in case a key is lost or stolen Grand Masters should not be duplicated except by Service Center personnel and should be issued to a select group All areas should be left on the master system except areas of the principal s offices and the vault Read the dialog and practice it with your friends Pay attention to your intonation Dr Kimberly Mr Davis On behalf of the university management I d like to briefly describe the new working procedures that are hoped to be more flexible Mr Davis Please do I m listening Dr Kimberly Well the spirit of these new working procedures is to offer some flexibility for university employee in order that they can maintain the quality of the service to the students and other clients Mr Davis Anyway will these new procedures be put into effect for all employees Dr Kimberly Of course not These will be applicable only to those who have continuously worked for the university for at least one year Mr Davis What are the major changes Dr Kimberly A lot One of them is working hours and working arrangements Employees are now given an opportunity to request any change for working hours and arrangements Mr Davis Sounds interesting Go on Dr Kimberly Any request that is made and accepted will make a permanent change to contractual terms and conditions The personnel manager will hold a meeting to discuss details about this Communicat
169. tudy the following words Then find their ee J synonyms and their meanings Consult a dictionary if necessary Pay attention to your pronunciation comprehension komprrhenj n overwhelmingly 0va welminli material ma tiarial lecture lekt a concentrate konsntreit nervous n3 vas rehearsal rr hs sl memorize memoarats Oo ON DNDN BP WY emphasis emfasts awkward 5 kwad How s the Progress f Read the following carefully Take notes on words or Cactivity 17 p phrases you are unfamiliar with Find their meanings in a dictionary Presentation Skills Turning a Report into a Presentation Know Your Stuff It is very important to keep a presentation on track An outline may help the presenter to succeed Taken from Retorika Modern by Jalaluddin Rakhmat Source www images google co id Structure your talk When you are dealing with a lengthy report that will later become an oral presentation it helps to break the material into several distinct parts based on the structure you have defined in your road map That way you can address each main idea as an entity before moving on to the next idea That will help your listeners better comprehend and remember each key idea Pay attention here to transitions these should provide a natural link from one idea or section to another Your transitions can also serve
170. u find some difficulties while answering the questions you can discuss them with your friends and consult your teacher Communication Builder for Intermediate Level Grade XII For each of questions 1 4 there is a picture and four statements about it on the tape They are spoken two times and are NOT WRITTEN out on your test book so you must listen carefully You must choose one sentence a b c or d that best describe the picture onl ag ag i ORE Source main bola martyastiadi files wordpress com Source www fotografer net Source www alpha random com For questions 5 10 you will hear several questions followed by three responses The questions and responses will be spoken two times Choose the best response to each question Listen to the dialog and answer the questions by choosing the appropriate answer based on each dialog Dialogue 1 is for the questions 11 13 11 What are the man and woman mainly discussing a A vacation b Abudget c A company policy d A conference 12 How is the woman traveling a By plane b By bus c By taxi d By car 13 Why aren t the man and woman going together a The woman needs to arrive earlier b The man has to work overtime c The woman dislikes air travel d The man has to go to the bank first Dialogue 2 is for the questions 14 16 14 What does the man have to do today a b Cs d Visit his lawyer Get a massage Go to the doctor
171. uld find a permanent position in the near future and I am very grateful for your help With best regards Helen Yours sincerely Helen Lee CActivity 22 Now write and compose your own business letter You may choose any types of business letter you like You may consult your writing with your teachers Sincerely Yours Grammar Review Verbs Followed by ing Forms After some verbs we can use an ing form but not normally an infinitive e hope you will not mind sending a reference to this company should they contact you Some common verbs that are normally followed by ing forms like dislike hate love enjoy mind can t bear can t stand These verbs and expressions are often followed by ing I enjoy being alone Why do you dislike living here I don t like people shouting at me Ani hates flying Regie doesn t mind working at night After love and can t bear you can use ing or to infinitive e Ilove meeting people or I love to meet people e She can t bear being alone or She can t bear to be alone Answer these questions using the verbs given Examples Why do you never fly hate I hate flying Why does Regie go to the cinema so often like He likes going to the cinema Why do you always wear a hat like I 2 Why does Ani watch television so often enjoy She 3 Why do you never go to the cinema not like Why does Jaka take so
172. using your own words activity 27 D Write a procedure on how to operate something Mem Z Complete it with pictures Then compare your work with your friends Example How to Operate MP3 Players Up volume button Press to increase the volume or move to an upper item menu 44 Left file browser button Press to move to the previous track menu or play the current track from beginning Press and briefly hold to quickly scan tracks Down volume button Press to reduce the volume or move to a lower item menu Dr Right file browser button Press to move to next track menu Press and briefly hold to scan tracks Back button Press to return to the previous screen Press and briefly hold to move to the main menu Source Samsung MP3 Player Quick Start Guide Communication Builder for Intermediate Level Grade XII How to Write a User Manual Auser manual is an important document to help a user understand any system in general It can be a mobile phone or a software application to a full fledged IT system Itis a general convention that any person well versed in English and having a good store of vocabulary can write a user manual but the assumption is entirely wrong Proper research is needed before Writing any article Here is how to write a user manual Modularity or use common words and avoid using incomplete phrases because your target read
173. utlined in the resume are strong enough to make an applicant a candidate The successful application letter accomplishes three tasks It catches the reader s attention favorably it convinces the reader that you are a qualified candidate for the job and it requests an interview Source www appli job edu ay ee D What is application letter What is the purpose of application letter How should we write a good application letter What are the scopes of application letter What should we accomplish to write a successful application letter Sincerely Yours ra Read the text again and identify the main ideas and supporting ideas Read and study the application letter below carefully Then complete the statements that follow 6123 Farrington Road Apt B11 Chapel Hill NC 27514 January 11 2007 Taylor Inc 694 Rockstar Lane Durham NC 27708 Dear Human Resources Director I just read an article in the News and Observer about Taylor s new computer center just north of Durham I would like to apply for a position as an entry level programmer at the center I understand that Taylor produces both in house and customer documentation My technical writing skills as described in the enclosed resume are well suited to your company I am a recent graduate of Devry Institute of Technology in Atlanta with an Associate s Degree in Computer Science In addition to having taken a broad range of courses I se
174. valid c over d validated d at 30 a reduce 32 a purchased b reduces b donated c reduced c funded d reducing d collected Communication Builder for Intermediate Level Grade XII Questions 33 36 are based on this Text 2 Text 2 DISCOUNT SHOE EMPORIUM MEMORANDUM TO Sales Staff FROM Management B K DATE OCTOBER 9th 20 SUBJECT FLYER MISPRINT Please be aware that there was a misprint in an advertisement for our store in this week s local free press The ad states that on Saturday all men s formal footwear is on for 55 percent off rather 15 off If customers come in and ask about this sale please and explain the printing error Offer them an additional 5 off coupon to thank them for coming into given out even if the customer decides not to purchase any shoes store The coupon can be Please call a manager to the sales floor you encounter any customers who have the ad with them and demand to receive the 55 discount These cases will be handled on an individual basis Thank you B K 33 a that 35 a your b than b our c then c her d they re d my 34 a apologize 36 a because b compromise b whether c categorize c if d analyze d before Review 2 Questions 37 38 are based on Text 3 Text 3 Memorandum To Supervisors From Judy Linquiest Human Resource Manager Sub Probation periods As of January 1st all new employees will be subject to a 3 month p
175. vernment or a society Communication Builder for Intermediate Level Grade XII operate pporreit v opportunity ppe tju nati n overtime auvataim n permit p3 mit v press pres v press release pres rrli s n present pri zent v presentation prezn terfn n professional pr fef n1 n propose pr p vz v protect pr tekt v plug in plag 1n v qualified kwolified adj qualification kwolifi ke1fn n record rr ko d v recommendation rekamen derfn n recruitment rr kru tm nt n receptionist rr sepfonist n rehearsal ri h3 sl n reserve 11 z3 v v to work to function afavorable time occasion or set of circumstances for doing something time worked in addition to one s normal working hours to give permission for something to a low something to push something or to be pushed closely and firmly against something an official announcement or account of something given to the press example by a government department political party or business firm to offer or express something in speech or writing the way in which something is presented a person qualified or employed in one of of the professions to offer or put forward something for consideration to suggest something to keep somebody or something safe from harm injury etc to connect something to the electricity supply having completed the necessary training or passed an exa
176. witch it to the lounge However I already talked to Dani and he doesn t want to relocate He says the conference room is more suitable for his role playing activities Dina Safira s office is very big If I ______ friendlier with her I would ask to use it You know her don t you Why don t you ask her If I I would offer her a free lunch or something for doing it Thanks Nova 53 a is c had been b was d were c were 55 a were here d will be b was you 54 a am c were you b was d were me Communication Builder for Intermediate Level Grade XII Unit 5 Dear Sir In This Unit Listening Responding to business letters read by someone Speaking Reporting the content of a business letter by own words Reading Comprehending the content of business letters Writing Identifying the parts of a business letter C Listening D Activity 1 D Activity 3 D Answer these questions based on your experience AP a e Do you know what a business letter is Have you ever seen read one What do you know about business letters What are common parts of a business letter Mention some examples of business letters that you know Listen and answer these questions How many words do you hear Where can you find these words Explain the meanings of these words a salutation b closure c signature Listen and wr
177. wn the instruction on how to operate something Summary Revisit This Unit Reflection on Your Learning Review 1 Unit 5 Dear Sir Listening Responding to business letters read by someone Speaking Reporting the content of a business letter by own words Reading Comprehending the content of business letters Writing Identifying the parts of a business letter Summary Revisit This Unit Reflection on Your Learning Unit 6 Keep Up the Good Work Listening Responding to procedures read by someone Speaking Explaining a guideline or a procedure Reading Comprehending the text about SOP Writing Writing parts of SOP according to given example Summary Revisit This Unit Reflection on Your Learning vii 55 57 58 59 60 61 62 63 64 66 70 72 74 74 75 83 84 85 86 89 90 91 94 95 100 100 101 102 103 104 105 107 108 111 112 116 116 Unit 7 Sincerely Yours Listening Responding to various business letters read by someone Speaking Creating a dialogue about job interviews Reading Comprehending the content of an application letter and the reply Writing Composing the reply of a business letter Summary Revisit This Unit Reflection on Your Learning Review 2 Bibliography Photo Credits Glossary Index viii 117 118 119 120 121 122 124
178. xplore System Preferences your command center for most settings on your iMac For more information open Mac Help and search for System Preferences or for the specific preference you want to change Activity 19D Answer the question based on the text in previous ee activity Compare your answer with your friends 1 What s the text about What is there in the box of an iMac 3 How many steps do you have to follow to set up your iMac Where do you find the power port 5 What do you have to do if you have wireless networking What do you have to do to turn on your iMac Communication Builder for Intermediate Level Grade XII 7 What is the function of setup Assistant 8 What can Setup Assistant do if you already have a Mac 9 What are System Preferences used for 10 What do you have to choose if you want to open System Preferences Grammar Review Causative Verb Have Study the following sentences 1 I have the secretary type the letters 2 I had my brother carry my bag To say that we arrange someone to do something for us we use the structure of causative In sentences 1 and 2 above the verb have had is followed by indirect object the secretary and my brother In this causative sentence construction we put the simple form of a verb after the indirect object 3 Ihave my shoes cleaned 4 Ihad my watch repaired On the other hand in sentences 3 and 4 the verb have had is followed by direct o
179. y microwaves spread outwards as they travel through the atmosphere and disappear without effect Microwave Communication Builder for Intermediate Level Grade XII ovens however have a magnetron which is designed to make use of the energy in microwaves Electricity supplied to the magnetron tube is used to create microwave energy These microwaves enter the cooking area through openings inside the oven A turntable or tray is located at the bottom of the oven Microwaves cannot pass through metal walls of the oven but they can penetrate such materials as glass porcelain and paper the materials out of which microwave safe cooking dishes are constructed Microwaves do not heat cookware though cooking vessels will eventually get hot from the heat generated by the food Source www mcwcc com Answer the questions based on the text in Activity 15 Compare your answer with your friends What are microwaves N e What is a magnetron designed for a What is the function of electricity supplied to the magnetron tube Where do microwaves enter the cooking area Can microwaves pass through the wall of the oven What kinds of materials can microwaves penetrate SOY A How does cook ware used for cooking in microwaves oven get hot Pronounce the following words and find their synonyms y Pay attention to your pronunciation Activity 17 instruction m strak n procedure pr si
180. y Tots Toy Company Communication Builder for Intermediate Level Grade XII Read and study the letter from The Tiny Tots Toy Company Cactivity20 in reply to the letter from Mrs Klara Agusta The Tiny Tots Toy Company Jalan Ceningan Sari No 50 Sesetan Denpasar 80223 May 30 2007 Klara Agusta Jalan W Z Johanes No 621 Kel Bumi Nyiur Manado 95118 Dear Mrs Agusta Please accept our sincerest apologies on the inconvenience concerning the missing parts of our product and the instructions I can assure you that action has been taken to remedy the problem We have sent the missing parts and the assembly instructions in English and French As a token of good faith we would like to offer you a gift certificate of Rp100 000 of toys at the store you purchased Tiny Tents We hope that this will help compensate for any inconvenience the problem caused After checking we discovered a number of glaring errors he had made Thank you for bringing the error to our attention We hope that this will be a satisfactory solution Your parts of Tiny Tents and the assembly instructions should be arrive shortly as they were sent May 29 Sincerely yours Diana I Gusti Putu Diana Supta Customer Relations Work in groups and identify the following parts of the letter in Activity 20 1 letter head 4 salutation 2 dateline 5 closure 3 inside address 6 complementary Dear Sir C Writin
181. you have comprehended the learning materials in this unit 1 What have you learned in this unit 2 What does SOP stand for 3 What are the elements of a typical SOP If you find some difficulties while answering the questions you can discuss them with your friends and consult your teacher Communication Builder for Intermediate Level Grade XII Sincerely Yours In This Unit Listening Responding to the content of business letters read by someone Speaking Creating a dialogue about job interviews Reading Reading and comprehending the content of an application letter and the reply Writing Composing the reply of a business letter C Listening D Listen to the information and answer these questions What is meant by a business letter How is a business letter written What is the purpose of business letters What will the letter style depend on What is the general consensus of letter style FA A EE Listen to the reading of the letter and complete it What kind of business letter is it Discuss it with your friends First National Bank 223 Ames Casper WY 82676 August 30 2007 Kelly Flanders 1795 Hisper Ln 3 Casper WY 82676 I Ms Flanders I am sorry to __________ you that we could not 3 you as bank tellers As you may know we recently through a major However we have filled all of our _______ positions and do not ______ any chan
182. your calls Raymond Thanks I m expecting a call from my lawyer He s supposed to be sending me some changes to the contracts Saskia Saskia Yolanda Woman I ll make sure to take a detailed message if he calls Is there anything you want to tell him Raymond Well you could remind him that I m go ing to need to come downtown and sign a few papers in front of him I ll have to set something up for next week Monolog Questions 17 20 Good morning Ladies and Gentleman This is your tour guide speaking I hope you have enjoyed the cruise of the inner harbour today We certainly had a nice day for it especially compared to yesterday The ship will be docking in approximately five minutes Once we are docked please collect all of your belongings and exit the ship As areminder our group will be exiting to the right Follow the north ramp all the way to the far end of the platform Before heading to the farmer s market we will gather under the ferry terminal Welcome Sign for a group photo Communication Builder for Intermediate Level Grade XII Unit 1 Life at Work Activity 2 1 challenging 5 networking 2 professional 7 specialized methods 3 economist 8 press releases 4 surveys 9 labor 5 client server Activity 3 1 Various answers 2 Using technologies such as the Internet client server computer system and wide area networking 3 To collect economic data 4 Internet client server c
183. your intonation and expressions Customer Shopkeeper Customer Shopkeeper Customer Shopkeeper Customer Shopkeeper Customer Shopkeeper Customer Shopkeeper Customer Source www parish supply com Excuse me Could you show me how this vacuum cleaner works Yes of course What s those things for Oh that s for picking up heavy dirt Why is it bent That s so you can clean under furniture more easily Let me show you Oh I see And does it have a dust bag Yes of course How do you change it It s very easy First you make sure the power turned off Then this clip is pressed down The sack is lifted off and then the dust bag is taken out like this Oh that is easy OK fine I think I ll take this one Can it be delivered Sure We can deliver it right away to your home Fine Communication Builder for Intermediate Level Grade XII Se Pronunciation Practice f _ Read these words and find their meanings These AL E words are commonly used for instructions 1 operate pparert 2 switch off switf vf 3 plug in plag In 4 maintain mein tein 5 record ri ko d 6 protect pra tekt 7 select sr lekt 8 adjust a dzast 9 restart rr sta t 10 unplug An plag Read aloud the following expressions Pay attention to the structure Say them correctly Wash the rice repeatedly in cold water Put in with som

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