User Manual
Contents
1. Enter a name for this printer Printer name 228821 use this printer as the default printer Specify whether or not you want to share this printer with other network users When sharing you must provide a share name Do not share this printer name Godex_HD90_ 2 Seagull Driver Wizard Completing the Seagull Driver Wizard new printer will be installed using the Following settings Name Godex HD90 Share name lt Not Shared Port 58001 Default No Manufacturer Godex Model Godex HD90 Version 7 1 8 M 0 09 27 2009 To begin the driver installation process click Finish Printers and Faxes File Edit view Favorites Tools Help xXx Forward Lip Copy Paste Address S Printers and Faxes WO codex Ready Printer Tasks 5 Add a printer A Set up faxing 15 3 Accessory 3 1 Label Dispenser Installation Screw 3 8 x 2pcs Note1 Please power off the printer before installing the label dispenser Note2 Label liner thickness is recommended to be 0 06mm 10 with basic weight 659 11 6 1 The max width for label dispenser is 110mm Open the top cover by pressing the Cover Open Buttons on both sides Loosen and then lift the upper print mechanism by pressing the locking tenons Unlock the front cover piece by pushing locks inward Lift take off the front Cover piece according to the direct2. Install printer drivers What would vou like to do Upgrade printer drivers Q Remove printer drivers 5 Select printer model mE Specify Printer Model The manufacturer and model determine which printer driver to use Specify the model of your printer Printer Model Godex 90 Source Seagull Version 7 1 8 0 09 27 2009 HD90 User Manual 14 Select connection port Enter the printer name and set printer sharing option A description page of printer settings will be displayed after all settings are completed Check if all printer settings are correct and then press Finish to start copying driver files Wait for file copying finished and complete the installation After the driver installation is complete there should be a new printer model on Windows Printer and Faxes setting HD90 User Manual Seagull Driver Wizard Specify Port 4 port is used to connect a printer to the computer Specify the port that you are using If you are connecting using TCP IP or another port type not listed below create a new port Port Type COMI Serial Port 9600 8 1 FILE Local Port BUSBOO1 Virtual printer port For USB 58002 Virtual printer port For USB 192 168 1 7 Standard TCP IP Port 192 168 1 7 LPR Create Port Configure Port Seagull Driver Wizard Specify Printer Name Names are used to identify the printer on this computer and on the network
3. User Manual HD90 FCC COMPLIANCE STATEMENT FOR AMERICAN USERS This equipment has been tested and found to comply with the limits fora CLASS A digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at own expense EMS AND EMI COMPLIANCE STATEMENT FOR EUROPEAN USERS This equipment has been tested and passed with the requirements relating to electromagnetic compatibility based on the standards EN 55022 1998 1 2000 2 2003 CISPR 22 Class A EN 55024 1998 1 2001 2 2003 IEC 61000 4 Series EN 61000 3 2 2000 amp EN 61000 3 3 1995 The equipment also tested and passed in accordance with the European Standard EN55022 for the both Radiated and Conducted emissions limits HD90 SERIES TO WHICH THIS DECLARATION RELATES IS INCONFORMITY WITH THE FOLLOWING STANDARDS EN55022 1998 CLSPR 22 Class A 55024 1998IEC 61000 4 Serial EN61000 3 2 2000 6100 3 3 1995 CFR 47 Part 15 CISPR 22 3rd Edition 1997 Class A
4. ANSI C63 4 2001 CNS 13438 IEC60950 1 2001 GB4943 2001 GB9254 1998 GB17625 1 2003 EN60950 1 2001 CAUTION Danger of explosion if battery is incorrectly replaced Replace only with the equivalent type recommended by the manufacture Dispose of used batteries according to the manufacturer s instructions opecifications are subject to change without notice HD90 User Manual 1 Safety Instructions Please read the following instructions carefully 1 Keep the equipment away from humidity Before you connect the equipment to the power outlet please check the voltage of the power source Make sure the printer is off before plugging the power connector into the power jack It is recommended that you connect the printer to a surge protector to prevent possible transient overvoltage damage Be careful not to get liquid on the equipment to avoid electrical shock For safety and warranty reasons ONLY qualified service personnel should open the equipment Do not repair or adjust energized equipment under any circumstances HD90 User Manual 2 1 BAHGODE PRINTER 2 e eus x ca ee Rue ee 4 COMEN ETUR 4 t2 SPENGONO OR P RP 4 1 9 COMMUNICATION IntelTa66 go 6 IS ICY T ao 8 2 PRINTER INSTALLATION eee 10 2 1 Label Installation 10 2 2 Label Roll Core
5. PUNE 32 5 4 AGIUSUIMNG CUNO dit 32 OO il FOUDICSHOOUHING EE Oo 33 HD90 User Manual 3 1 Barcode Printer 1 1 Box content After unpacking please check the accessories that come with the package and store appropriately Barcode printer Power cord Switching Power USB Cable Label Roll Core Label Stop Plate Quick Start Guide CD includes label editing software QLabel Manual 1 2 Specifications irect Thermal 03 dpi 8 dot mm IPS 150 mm s 25 108 mm in 0 39 10 mm Max 68 1727 mm MB Flash 2MB for user storage 8MB SDRAM Adjustable reflective sensor Fixed transmissive sensor central aligned Types Continuous form gap labels black mark sensing and punched hole label length set by auto sensing or programming Width 1 25 4 mm Min 4 64 118 mm Max Thickness 0 003 0 06 mm Min 0 01 0 25 mm Max Label roll diameter Max 5 127 mm Core diameter 1 1 5 3 25 4 mm 38 1 mm 76 2 mm Print Method Resolution Print Speed Print Width Print Length A Sensor Type Printer Language Software Label design software QLabel IV for EZPL only Driver amp DLL Windows 2000 XP and Vista Bitmap fonts 6 8 10 12 14 18 24 30 16X26 and OCR amp B Bitmap fonts 90 180 270 rotatable single characters 90 180 270 Resident Fonts rotatable Bitmap fonts 8 t
6. 00 Note4 cuts with 2009 m paper The label paper that used for cutting is suggested to be at weight least 30mm in height Open the top cover by pressing the Cover Open Buttons on both sides Loosen and then lift the upper print mechanism by pressing the locking tenons Unlock the front cover piece by pushing locks inward Lift take off the front cover piece according to the direction shown in the figure Plug in the cable connector of the cutter module onto the switchboard socket Note Before plug the connector into socket please check the pin first HD90 User Manual 19 Place the left side of the cutter first and then fit the right side 7 cutter module downward to open the cutter Hold the cutter module and lock it with screws After the screws are locked flip to close the cutter module Feed the label through the Label Guides Close the mechanism to complete the cutter module installation Note It is not suggested to use label inside paper when printing with cutter module 12 Press the FEED key to adjust the position of label and complete the installation Suggestion When printing with cutter module it is suggested to set the stop position E to 30 HD90 User Manual 20 3 3 Ethernet Module Installation 6 SecureScrewt Note Please make sure that anti static precautions are adopted during the installation Make sur
7. 4 928 10 Code Page 850 R200 For more information about advance settings such as Sensor switch or Dump Mode please refer to Programmer s manual HD90 User Manual 29 4 5 Error alerts LED Light B D T luti Ready Status eep escription Solution 4 beeps Re open the print head and Red fce Print head is not firmly closed make sure it closes tightly Wait for the print head temperature drops to the Hed Hed The temperature of print head normal temperature range Flash Flash is too high printer will go back to the standby mode and the LED light will stop flashing Make sure the movable sensor mark is at the correct position Unable to detect paper if the sensor is still unable to Red E detect paper and then go through Auto Sensing again Paper used up Replace with new label roll Possible causes card tags or paper fall into the gap behind 2 beeps the platen roller can t find i twice RODDRTIANDSDO ied label gap black mark black mark paper out Please adjust it according to actual usage 2 beeps Memory is full printer will print Delete unnecessary data in Hed twice out Memory full the memory TRIP Use 4 command to print Red 2 beeps out all the files and then check twice whether the exist and the found file name is correct File name is repeated printer Red 2 beeps will print out Filen
8. Installation Instruction 12 2 9 Gard 7 Hang tags InstalldtlOl DE ete e i tete uev 13 2 4 uiid Diu ous eats 13 2 5 Driver Installation nnn nnne 14 S AG UESSOBY rinnen a 16 3 1 Label Dispenser Installation esses 16 3 2 Gutter Module Installation wap orae aia aduer iua raciale tu eid etude 19 3 9 Ethernet Mod le Irstallallori ii ra dre roce vada dva dE eau 21 3 4 WLAN Module Installation eeeesseeeeee eene 23 3 5 Card Adapter Installation ccccccccscscsceeceeeeseeeeseeceeeeeeeaeseeeeeeeeeseeeeeseeeeeeeesssaaeaees 26 27 4 PRINTER aucun UU DI DES 28 KE 28 A 2 B 28 4 9 28 44 Sell 29 S P 30 5 MAINTENANCE AND ADJUSTMENT 31 5 1 Thermal Print Head Cleaning nennen nennen 31 5 2 Thermal Print Head Balance 31 0 0
9. Manual 22 3 4 WLAN Module Installation 6 Module Connection Wire _______ 8 Nut forAntenna 9 Washer forAntena 1 Make sure the power is off and the power cable is unplugged Place the printer onto a smooth surface and flip the whole printer unit upside down 2 Unscrew the screws as indicated in figure 3 Press the Cover Open Button and open the top cover Remove the middle compartment and the top cover Remove the Ethernet port cover from back plate of the printer Secure the WLAN module onto the bracket HD90 User Manual 23 Cut the cable tie on the Module Connection Wire Then Plug the connector into the socket on WLAN module Note Please cut the cable tie carefully Do not damage the Module Connection Wire 8 Align the WLAN module to the Ethernet port and plug into it Secure the module onto the back plate Thread the Module Connection Wire through the other connection wires on the mainboard as the direction showed in figure Then arrange the Antenna Connection Wire as the arrow showed Note Please organize all cables and wires well before putting middle compartment and top cover back to ensure that the printer can be assembled correctly Remove the Antenna port cover from back plate of the printer 12 Thread Antenna Connection Wire through the hole on the Antenna Bracket Then put the Antenna Connection Wire and Antenna Bracket on the Anten
10. Printer Setting 4 1 FEED button After pressing the FEED key printer will feed the media according to media type to the specified stop position When printing with continuous media pressing the FEED key will feed the media out to a certain length When printing with labels the printer will feed one label each time the FEED key is pressed If the label is not sent out in a correct position please proceed with the Auto Sensing see next section 4 2 LED indicators Press and hold the FEED key then power on the printer Wait for the LED light flashing red and then release the FEED key the printer will enter into Auto Sensing Mode to do the calibration A Self Test page will be printed out automatically after the calibration is completed Below are the sequence and the description of two modes READY X Normal status e i I Printers are currently in Auto Red Sensing Mode The calibration READY Flash will be performed and a Self Test page will be printed out 3 Auto Sensing show the configurations of Mode printer For more detail about Auto Sensing Mode please refer STATUS Orange to next section For the descriptions of Self Test page please refer to page 29 4 3 Label size calibration Printer can automatically detect the label and store the result of detecting By doing this the printer will calibrate the printing position of the label and the user can do printing without setting the label length T
11. ame is Change the file name and twice download again repeated HD90 User Manual 30 5 Maintenance and Adjustment 5 1 Thermal Print Head Cleaning Unclear printouts may be caused by dusty print head or label liner glue Therefore it s necessary to keep the top cover closed when printing Also check and prevent paper label from being stained or dusty to ensure print quality and to prolong the print head life Print head cleaning instructions are as follows Power off the printer Open the top cover Open the print head by pressing the locking tenons the print head see blue arrow there s label pieces or other stain please use a soft cloth with industrial use alcohol to wipe away the stain 1 Weekly cleaning on the print head is recommended Note2 When cleaning the print head with soft cloth make sure there is no any metal or hard particles attached on it 5 2 Thermal Print Head Balance Adjustment When printing with different label materials unbalanced print quality may occur due to the material differences of media thus it s necessary to adjust the Thermal Print Head pressure 1 Open the top cover 2 Turning the print head adjustment screws slightly by screwdriver to increase or decrease print head pressure HD90 User Manual 31 5 3 Print Line Adjustment To get better printing balance and quality use print head adjusting gear to adjust the contact
12. ceed 500mA USB Interface Connector Type Type B HD90 User Manual 6 Internal Interface if NC TXD 2 RXD PXD CTS soo o sooo s ooo cs 7 Eem s 9 ERT 10 11 12 UART2 wafer 5V CTS TXD Expansion module RTS RXD GND N C RXD TXD RTS GND CTS CTS 5V ND 5V 5V RTS RXD CTS TXD ND HD90 User Manual 7 1 4 Printer Parts 6 Front Cover Piece 3 5 5 Print Head Pressure Adjustment Screw left right HD90 User Manual 8 Parallel Port Serial Port RS 232 Power E The communication ports may vary depending on product types HD90 User Manual 9 2 Printer Installation 2 1 Label Installation Open the top cover by pressing the Cover Open Buttons on both sides Insert the Label Roll Core into the label roll and then place it into the printer If it s necessary you can also assemble the Label Stop Plates on both sides of label roll With Label Stop Plate 4 Loosen and lift the upper print mechanism by pressing the locking tenons HD90 User Manual 10 Feed the label through the two Label Guides to the Tear off Bar Align the label guides to the label edge 7 Close the upper print mechanism from the top to finish label installation HD90 User Manual 11 2 2 Label Roll Core Installation Instruction A 1 roll core
13. e the power is off and the power cable is unplugged Place the printer onto a smooth surface and flip the whole printer unit upside down 2 Unscrew the screws as indicated in figure 3 Press the Cover Open Button and open the top cover Remove the middle compartment and the top cover Remove the Ethernet port cover from back plate of the printer Secure the Ethernet module onto the bracket HD90 User Manual 21 Cut the cable tie on the Module Connection Wire Then Plug the connector into the socket on Ethernet module Note Please cut the cable tie carefully Do not damage the Module Connection Wire 8 Align the Ethernet module to the Ethernet port and plug into it Thread the Module Connection Wire through the other connection wires on the mainboard as the direction showed in figure Please organize cables and wires well before putting middle compartment and top cover back to ensure that the printer can be assembled correctly 10 Secure the module onto the back plate complete installation put the middle compartment back and tighten it onto the bottom of the printer then put the top cover back Note After the Ethernet module installation is completed please send the AXSET USBETHERNET 1 printer command to printer for activating the Ethernet connection function Please mind that USB port will be deactivated once the Ethernet connection function is activated HD90 User
14. imes expandable in horizontal and vertical directions Scalable fonts 90 180 270 rotatable Bitmap fonts 90 180 270 rotatable single characters 90 180 270 rotatable Download Fonts fonts 90 180 270 rotatable and 8 times expandable in horizontal and vertical directions Scalable fonts 90 180 270 rotatable 1 D Bar codes Code 39 Code 93 Code 128 subset UCC EAN 128 K Mart UCC EAN 128 UPC A add on 2 amp 5 2 of 5 2 of 5 with Shipping Bearer Barcodes Bars 8 13 add on 2 amp 5 Codabar Post NET EAN 128 DUN 14 MSI 1 Mod 10 Random Weight Telepen FIM China Postal Code RPS 128 and GS1 DataBar 2 D Bar codes PDF417 Datamatrix code MaxiCode QR code and Micro QR code CODEPAGE 437 850 851 852 855 857 860 861 862 863 865 866 869 Code Pages WINDOWS 1250 1251 1252 1253 1254 1255 Unicode UTF8 UTF16 HD90 User Manual 4 emere downloadable from the software Serial port RS 232 DB 9 USB port default on Parallel port Centronics 36 pin Control Panel Two bi color status LEDs Ready Status Control key FEED Auto Switching 100 240VAC 50 60Hz Operation temperature 41 F to 104 F 5 C to 40 C Environment temperature 4 F to 122 20 to 50 C aye Operation 30 85 non condensing ide otorage 10 9095 non condensing Agency Approvals CE EMC FCC Cla
15. ing surface between print head and label 1 When turning print head adjusting gear counter clockwise as arrow 1 shows print head would move in the direction where arrow A shows 2 When turning print head adjusting gear clockwise as arrow 2 shows print head would move in the direction where arrow B shows 5 4 Adjust the cutter A cutter adjusting hole is present on the side of cutter where A is pointing to The cutter will not work properly if there is a paper jam Turn the power off and use a hexagon wrench inserted into hole A and then turn it counter clockwise Power on the printer after clearing the paper jam the cutter will reset automatically Note 7 The label paper used for cutting is suggested to be at least 30mm in height HD90 User Manual 32 5 5 Troubleshooting Power on the printer but the Check the power connector LED does not light up LED light turns red Check for software setting or program command errors power status after printing Replace with suitable label Stops Check if label is all out Check if label is jammed tangled up Check if mechanism is not closed Thermal Print Head not positioned correctly Check if sensor is blocked by paper label Check for abnormal cutter function or of no actions if cutter is installed Printing started but nothing Check if label is placed upside down or if label is not was printed on the label suitable for the applica
16. installation B 1 5 roll core installation C 3 roll core installation HD90 User Manual 12 2 3 Card Hang tags Installation When installing cord tags the tag hole must align with the sensor arrow as indicated in figure then use the Label Guide to secure the tags Tag hole position ql 1 ERN E Sensor Detection Position 2 4 PC Connection 1 Please make sure the printer is powered off 2 Take the power cable plug the cable switch to the power socket and then connect the other end of the cable to the printer power socket 3 Connect the cable to the USB parallel port on the printer and on the PC 4 Power on the PC and the printer and the printer s LED light will shine HD90 User Manual 13 2 5 Driver Installation Insert product CD to your computer s CD Drive and find the Windows Drives folder ew Windows Drivers File Edit Favorites Tools Help Select the icon of driver file Back Forward Up Cut Copy Paste Search and click it to start the installation Address DrWindows Drivers File and Folder Tasks 22 Make new Folder Publish this Folder bo Ehe Web Golesi WindowsPrinterDrivers e Follow the instruction on _ mmm screen to keep the installation going Then the Driver Wizard Welcome to the Seagull Driver utility should run Wizard automatically This wizard helps vou install and remove printer drivers Select
17. ion shown in the figure Plug in the dispenser connector onto the switchboard socket refer to right figure Note There are 2 sockets on the converting boards one 15 for dispenser installation and another one is for cutter before plug the connector into socket please check the pin first HD90 User Manual 16 Place the left side of the dispenser first and then fit the right side Hold the dispenser module and tighten the screws Feed the label through the Label Guides Note JThe label paper used for dispenser is suggested to be at least 25mm in height Suggestion When printing with dispenser module it is suggested to set the stop position E to 9 Peel off the first label and feed the liner through the roller and the Tear off Bar Follow the direction as shown in figure to feed the liner across the dispenser HD90 User Manual 17 11 Close the upper print mechanism and the dispenser Press the FEED key to adjust the position of label and complete the installation HD90 User Manual 18 3 2 Cutter Module Installation Screw TAP 3 8 x 2pcs 1 Please power off the printer before installing the cutter module Note2 Do not cut self adhesive labels The traces of adhesive will pollute the rotary knife and impair safe operation The service life of the cutter is Note3 500 000 cuts with 1609 11 The max paper cutting width is 116mm paper weight and 250 0
18. na port as figure showed HD90 User Manual 24 13 Put the Fixture Plate first then the Washer and tighten the Nut to mount Antenna Connection Wire on the printer Note It is suggested to tighten the Nut with long nose pliers when mounting the Antenna Connection Wire 14 Turn the Antenna according to the direction as arrow showed to mount it on the Antenna Connection Wire The angle of Antenna can be adjusted if needed 15 To complete the installation reassemble the middle compartment and tighten the screws onto the bottom of the printer then put the top cover back 1 After the WLAN module installation 15 completed please send the AXSET USBETHERNET 1 printer command to printer for activating the Ethernet connection function Please mind that USB port will be deactivated once the Ethernet connection function is activated Note2 7 The first time setting operation must be performed with Ethernet wired connection before you can access wireless network HD90 User Manual 25 3 5 CF Card Adapter Installation CF Card Adapter Front CF Card Adapter Back Note Please power off the printer before installing the CF Card Adapter Open the top cover by pressing the Cover Open Buttons on both sides Take off the label roll core Open and remove the plastic cover from the inner base Check the correspondent pins and sockets to plug the adapter card onto the main board Note Please make su
19. o perform the Auto Sensing please do as follows 1 Check if the label is correctly loaded on the printer 2 Power off the printer press and hold the FEED key 3 Power on the printer while still holding the FEED key Keep holding the FEED key wait for the LED light turn to flash red and then release the FEED key Printer will automatically detect the label and record it 4 A Self Test page will be printed out after Auto Sensing is completed and the printer goes back to standby mode HD90 User Manual 28 4 4 Self Test The Self Test page helps user to figure out whether the printer is operating normally Below are some general descriptions about the content of Self Test page Model amp Version Serial port setup USB port setting Test pattern Number of DRAM installed Image buffer size Number of forms Number of graphics Number of fonts Number of Asian fonts Number of Databases Number of Scalable fonts Free memory size Speed Density Ref Point Print direction Label width Form length Cutter Dispenser Mode Sensor Setting Code Page Note HD90 VX XXX Serial port 96 N 8 1 int usb sw setting ext USB 1 DRAM installed Image buffer size 1500K 000 FORM S IN MEMORY 000 GRAPHIC S IN MEMORY IN MEMORY 000 FONT S 000 ASIAN FONT S IN MEMORY 000 DATABASE S IN MEMORY 000 TTF S IN MEMORY 2048K BYTES FREE MEMORY 54 H10 8000 W10 048 3 Option 00 OO Reflective Sensor AD 639 75
20. re the sockets and the pins are match otherwise the pins may get damaged 5 Close the plastic cover HD90 User Manual 26 3 6 CF Card Instruction HD90 can read the CF Card after installed the CF Card Adapter If the built in memory is insufficient for storing label formats graphics or fonts users can use CF Card as external memory to provide more memory space When using the CF card please follow the instruction as below 1 Please power off the printer before installing or removing CF Card from the card slot The CF Card cannot be used for printer s external memory until it is formatted in FAT16 When the printer has detected that the CF card is not formatted in FAT16 it will beep 3 times and the Status led light will flash orange If user wants to format the CF Card just press the FEED key and then the printer will start to format the CF Card in FAT16 When the format is complete the LED light will turn to green If choose not to format the CF Card just open the Top Cover of printer and wait for the turn on procedure complete After the format is complete a file folder named Godex would be created automatically This folder is for storing all the data from the printer please don t do any change on it The specification of CF Card that is supported by the printer is as follow Compact Flash Type Compact Flash CF v1 4 specification Capacity 128MB 1GB File system FAT16 HD90 User Manual 27 4
21. s knowledgeable about printers printing software and your unique system Please contact your local dealer for further technical support HD90 User Manual 33
22. ss A cUL Length 11 2 285 mm Height 6 8 171 mm Width 8 9 226 mm 6 16 2 72Kg excluding consumables Rotary Cutter Label Dispenser External label roll holder for 10 250 mm O D label rolls External label rewinder CF card adapter with real time clock max 1GB CF card Ethernet 10 100Mbps print server default off disables USB when in use 802 11 b g wireless print server default off disables USB when in use Specifications are subject to change without notice All company and or product names are trademarks and or registered trademarks of their respective owners HD90 User Manual 5 1 3 Communication Interface Parallel Interface Handshake DSTB connects to the printer BUSY connects to the host Interface cable Parallel cable compatible IBM PC Pin out See below Strobe host printer Data 0 7 host Acknowledge printer Busy printer Paper empty printer Select printer Auto Linefeed host printer N C Signal Gnd Chasis Gnd 5V max 500mA Signal Gnd host Initialize host printer Error printer Signal Ground N C Select in host printer Serial Interface Serial Default 9600 baud rate no parity 8 data bits 1 stop bit XON XOFF protocol Setting and RTS CTS RS232 HOUSING 9 pin to 9 pin DB9 SOCKET 5V max 500mA PRINTER Note The total current output from parallel port and serial port altogether can not ex
23. tion Select the correct printer driver Select the correct label and print type When printing label is E Clean the label jam and if label is stuck on Thermal Print When printing only part of the Check if label is stuck on the Thermal Print Head contents were printed Check if application software has errors Check if start position setting has errors Check if platen roller is worn out If the platen roller needs to be replaced please contact your reseller for more information Check if power supply is correct When printing part of the label e Check if Thermal Print Head is stained or dusted wasn t printed completely Use internal command T to check Thermal Print Head can print completely Check the media quality Printout not in desired position e Check if sensor is covered by paper or dust Check if liner is suitable for use please contact reseller for more information Check if label roll edge is aligned with Label Width Guide When printing page skipping Check if error occurs label height setting occurs Check is sensor is covered by dust Check print darkness setting Check if Thermal Print Head is covered with glue or stain wasn t cut straight wasn t cut successfully When using cutter label Check if cutter is installed properly couldn t feed or abnormal Check if Paper Feed Rods are sticky cutting occurs abnormal function occurs Check if label is installed properly Your dealer i
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