User Guide
Contents
1. o 65dB SPL Avg w 90 dB SPL SE 104 MA 1 03 MA 1 24 MA Se 104 mA 104 mA 1 25 mA SES 104 mA 104 mA 125 mA SP 2 104 mA 104 mA 197 mA x Input output curve ACG aids only 10 Curves RTS 0 4cc Coupler 10 Curves RTS 2cc Coupler 140 120 x 4 100 5 100 80 gt 3 x 60 z 9 20 20 ap 55 60 65 70 75 Ses T A so 55 60 65 70 75 80 85 90 95 100 7 l ea es NES sme mp mal m 250Hz 55 7 599 653 702 755 806 859 911 96 1 1004 1033 500Hz 608 656 708 757 807 859 909 963 1015 106 2 109 4 soohz 542 594 644 696 747 799 85 90 2 95 3 100 1 1033 1000Hz 762 813 86 2 914 965 1018 1068 1118 1163 1184 1186 1000Hz 62 7 768 171 773 127 7778375 236 INEO SNO NON 2000Hz 778 83 85 923 971 1023 1074 1124 1175 1187 1188 00 624 67 5 726 777 83 884 935 988 1034 1036 1035 4000Hz 785 84 892 938 984 1036 1084 1133 1182 1184 118 4 4000H 65 701 753 801 848 893 939 983 102 8 1038 104 Input dB SPL Input dB SPL xi Attack and release times ACG aids only BASIC BASIC FAST FAST REACH attack release attack release release 400 msec 15000 msec msec 100 msec 600 msec Calibrated swept pure tones per ANSI s3 22 2003 were used as the input signals In addition to the standard 2cc coupler measurements responses using a O 4cc CIC coupler are provided as a more realistic reoresentation of the device inside the ear canal AS Compliance Information HC This device comp2. adjusting to and maximizing your experience using your Eargo hearing devices N Possible Side Effects Minor irritation and inflammation may occur as your ear becomes accustomed to having an object in it If this or anything related may arise please contact Eargo If an actual allergic reaction occurs contact your hearing care orofessional Severe swelling discharge from the ear excessive wax or other unusual conditions warrant immediate consultation with a physician If for any reason your hearing devices do not operate properly do NOI attempt to fix them yourself Not only are you likely to violate any applicable warranties you could cause further damage Get to Know Your Eargo Flexi Fibers 0 Dome 0 Speaker Microphone Oo Wax Guard O Removal Thread Left is BLUE Mi y gt y At Right is RED Get Going in 4 Easy Steps z CHARGE CLEAN Charge your Eargo devices Clean your ears Pg 10 Pg 18 INSERT ADJUST Pop them in Find the right setting for you Pg 21 Pg 27 10 Let s Get All Charged Up The Charger and Charging Base Ok this is the part where we tell you some things you might find kind of obvious We d just ask that you read everything through you never know when you re going to run across something you don t know but need to Heck we ve gone to the trouble to write all these words it d be a shame if no one read them They d get so lonely T
3. pledges to secure functionality at least equivalent to the original nearing device At the discretion of Eargo hearing devices may be replaced by new products or products manufactured from new or serviceable used parts or repaired using new or refurbished replacement parts 48 Exclusions from warranty repair coverage Devices purchased from unauthorized distributors are not covered by this or any other Eargo warranty Damage from improper handling or care exposure to chemicals immersion in water or undue stress Damage caused by third parties or non authorized service centers renders this warranty null and void Number of repairs Unlimited during warranty period for repairs covered by warranty terms LOSS AND DAMAGE Loss amp Damage Eargo offers a one time 1x replacement for each device that is lost or damaged during the one 1 year warranty period for a fee Devices damaged from improper use or care will not be replaced HOW TO SUBMIT REQUEST FOR REPAIR Call 1 800 61 EARGO and we will be happy to assist Repairs or returns Manufacturer Eargo Inc Ea ne SKU 199 000R 1975 W El Camino Real Suite 204 SKOT ASIA Mountain View CA 94040 SKU 99 000 m SKU 99 000 an 49 50 NSTES 51 Support 1 800 61 EARGO 800 615 2 46 www EARGO com This is anew product not used or refurbished of Fargo Inc 2015 Eargo is a registered trademark of Eargo Inc The Earg
4. the box they ll receive a 100 credit towards their Eargo purchase and will probably give you a big hug Your friends can also order sample packs at eargo com or by calling 1 800 61 EARGO 54 55 Troubleshooting Guide ISSUE POSSIBLE CAUSE Poor sound quality e Low battery e Wax or debris buildup e Change in hearing level Eargo devices e Eargo devices not placed don t charge correctly in charger No LEDs showing e Did not tap wake up button on charger e Charger discharged No sound e Dead battery e Wax or debris is blocking the speaker Different volume in left e Not set to correct program and right ear Repeated beeps e Battery low Charging light e Eargo device not inserted flashing blue correctly in charger How do turn them off Not in charger 36 SOLUTIONS e Charge Eargo e Clean with alcohol pad e Adjust sound profile e Remove and reposition Eargo devices correctly in charger e If on charging base reposition charger on charging base e Tap charge indicator wake up button e Charge charger using micro USB cord and USB plug e Charge Eargo e Clean dome with alcohol pad or cotton swab moistened with alcohol e Cycle through SP on one ear until volume matches in both e Charge Eargo Remove and reposition Eargo device correctly in charger Place devices in charger to automatically turn them off 27 Support Have Questions If your Eargo devices begin to Nave any
5. the ear canal vil Pain or discomfort in the ear A Important Notice for Prospective Hearing Aid Users Good health practice requires that a person with nearing loss have a medical evaluation by a licensed physician preferably a physician who specializes in diseases of the ear before purchasing a hearing aid Licensed physicians who specialize in diseases of the ear are often referred to as otolaryngologists otologists or otorninolaryngologists The purpose of medical evaluation is to assure that all medically treatable conditions that may affect hearing are identified and treated before the hearing aid IS purchased Following the medical evaluation the onysician will give you a written statement that states that your hearing loss nas been medically evaluated and that you may be considered a candidate for a hearing aid Ihe ohysician will refer you to an audiologist or a hearing aid dispenser as appropriate for a hearing aid evaluation The audiologist or hearing aid dispenser will conduct a nearing aid evaluation to assess your ability to hear with and without a hearing aid ne hearing aid evaluation will enable the audiologist or dispenser to select and fit a hearing aid to your individual needs It you have reservations about your ability to adapt to amplification you should inquire about the availability of a trial rental or purchase option program Many hearing aid dispensers now offer programs that permit you to wear a hearin
6. to using hearing aid charger or base to prevent electrical interference to nearby equioment Do not expose hearing aid to contaminants such as Nair Spray mousse gel lotions etc to prevent damage to the hearing ala Avoid exposure to water or long term exposure to moisture to orevent damage to hearing aid charger and base Do not dry hearing aid with a hairdryer Heat may damage hearing ald Only clean hearing aid with a pad moistened with alcohol Carefully wipe hearing aid to prevent damage To prevent damage and or malfunction do not modify hearing aid charger base or accessories Do not replace batter y 47 Warranty Free trial period Eargo grants you a sixty 60 day free trial period valid from the date of purchase Within this 60 day period you can return your Eargo devices for a full refund Devices need to be postmarked no more than 60 days after the date of delivery within the limited warranty period listed below This warranty is guaranteed by Eargo Inc REPAIR What your warranty covers This limited warranty covers defects in material and workmanship for the Eargo hearing system which includes the nearing devices internal components charger charging base cord and plug within the limited warranty period listed below Warranty period Eargo offers you a one 1 year limited warranty valid starting from the date of delivery What you get with your repair For valia repairs Fargo
7. Output sound pressure level 90 dB SPL input Output sound pressure level 90 dB SPL input 130 110 EI 120 4 105 a 100 2 110 2 95 RJ 100 a 90 3 2 90 a 85 8 80 80 75 70 70 200 250 315 400 500 630 800 1000 1250 1600 2000 2500 3150 4000 5000 6300 8000 200 250 315 400 500 630 800 1000 1250 1600 2000 2500 3150 4000 5000 6300 8000 Acc FOG 104 108 108 111 113 116 119 120 118 116 112 112 118 117 100 90 90 2ec FOG 101 103 101 105 104 104 104 103 102 102 100 98 104 102 90 90 90 Frequency Hz Frequency Hz pacc COUPLER Zee COUPLER 1 Frequency response curve Acoustic gain 60 db spl input Acoustic gain 60 dB SPL input 40 25 35 30 20 a a a 25 a 15 8 20 2 3 5 a ADT 10 o 5 5 0 E ad 200 250 315 400 500 630 800 1000 1250 1600 2000 2500 3150 4000 5000 6300 8000 200 250 315 400 500 630 800 1000 1250 1600 2000 2500 3150 4000 5000 6300 8000 See Ris Acc E SO 13 17 20 24 24 26 27 23 25 32 35 212 8 O 2cc RTS 6 7 79 8 8 3 8 3106 12 310 ir7 is ai 7 oa o Frequency Hz Frequency Hz pacc COUPLER Zee COUPLER iii Average saturation output HF Average SSPL 90 Tl6dB SPL iv Average full on gain HF Averace full on gain 48db SPL v Reference test gain 25dB SPL vi Frequency range 200Hz 8000Hz vil Total harmonic distortion B cz 296 m OOK lt I IGOOHZ 1 viii Equivalent input noise 5OdB SPL 42 ix Battery current drain Sound Profile Quiescent IkHz
8. User Guide What s Included 2 Eargo Charger amp 3 Sample Packs DELK Charging Base For Friends Ue ENEE a 2 Ear Cleaners Micro USB USB Plug Cord Contents Indications for Use 04 Getting to Know Eargo 08 ng Your Charger 16 Rm X Jl J if Ea rs 1 8 oving 21 27 K10 32 34 Support 38 Appendix 40 Indications for Use The hearing instrument is intended to amplify and transmit sound to the ear and thereby compensate for mild to moderate impaired hearing N Warning to Hearing Aid Dispensers A hearing aid dispenser should advise a prospective hearing aid user to consult promptly with a licensed physician preferably an ear specialist before dispensing a hearing aid if the hearing aid dispenser determines through inquiry actual observation or review of any other available information concerning the prospective user that the prospective user has any of the following conditions i Visible congenital or traumatic deformity of the ear il History of active drainage from the ear within the previous 90 days ii History of sudden or rapidly progressive hearing loss within the previous 90 days Oe ee OF Chronic dizziness v Unilateral hearing loss of sudden or recent onset within the orevious 9O days vi Audiometric airbone gap equal to or greater than 15 decibels Bn auc 1000 Hz and 2 000 Hz vil Visible evidence of significant cerumen accumulation or a foreign body in
9. also charge If you re the curious sort and we can t blame you if you are gently tap the charge indicator wake up button at any time This is an invisible button pretty cool isn t it that s located between the Eargo logo and the battery symbol Tapping it will wake up the indicator lights and check the charge levels of the charger and Eargo devices You know the old saying a watched Eargo charges at approximately the same rate as an unwatched Eargo That is an old saying right Well it should be Full Charge When charger is fully charged all battery lights glow white Low Charge When charger is at low charge one battery light glows red 17 18 Clean up in Ear 2 Preparing Your Ears We know it s exciting getting your Eargo devices Heck we re so excited for you we can barely sit still But before you go running off half cocked slamming your devices into place we recommend using the included ear cleaner to remove any excess wax that may have accumulated in the ear canal A clean ear is a happy and better functioning ear Our in house doctors and audiologists urge you to not skip this step even if you feel your ears are pretty clean already Gently insert and remove the ear cleaner 2 3 times for best results Clean it off with an alcohol pad or cotton swab moistened with alcohol between each insertion and only use one ear cleaner per ear The ear guard will help to keep the ear cleaner from goi
10. d Eargo devices Charger When charging is complete you can start using your Eargo devices Please discard the tape and foam that is used to secure the Eargo devices during shipping before removing your Eargo devices from the charger for the first time Indicator Light The Eargo charger can also be charged by connecting the micro USB cord directly to the bottom of the charger Charging Base Micro USB Cord 20 B lt ee 12 Let s Continue To Get All Charged Up Inserting Eargo Devices Into The Charger When it comes time to charge your Eargo devices simply insert them into the charger one Eargo at a time Gently wiggle them into the cradles with the domes facing inward and the removal threads out and up Do not force them into place a little wiggle and they slide right into place When inserting your Eargo into the cradle gently push straight down on the black body of the Eargo above the gold contacts not on the white Flexi Fibers When the charging light under the Eargo changes from solid blue to solid white charging will begin This charging light may flash blue for a few seconds before turning solid white when you first insert the Eargo This is normal But if this charging light continues to flash blue for an extended period of time or remains solid blue the Eargo is not inserted correctly Remove and re insert the Eargo You will know you re all set when the charging lights under
11. eres to requirements of Type B applied part Read and follow instructions for use Contains electronics dispose according to local regulations or return to Eargo Do not use if package Is damaged Single use only 45 N General Warnings Only use medical grade IEC 60601 D or ITE approved UL 60950 power supply Hearing aid and accessories contain small parts which can oe swallowed Keep small parts out of reach of children due to choking hazard Electrical equipment are an ignition source Do not use hearing aids charger or base in an oxygen enriched environment Hearing aid may impair remaining hearing Only use as prescribed Oy your hearing care professional Hearing aid must only be used by intended person Use by another person may damage their hearing Do not use an instrument such as a cotton swab to push the hearing aid in the ear canal The hearing aid may be placed too deep and cause damage to the ear Do not place charger in clothing pocket while charging with the micro USB cora The charger may overheat and malfunction Users with active implants such as a pacemaker should keep hearing aig charger and base away from the active implant Base contains a magnet Do not place charger in chest pocket Do not use hearing aid during X rays MRIs CT scans or otner similar medical treatment to prevent damage to the hearing instrument 46 Check for electronic or wireless restrictions prior
12. ft lint free cloth Gotta be lint free Don t want to be trading ear wax for lint Don t use hot air or a hair dryer to dry your Eargo devices It might give them a stylish carefree wind blown look but it could also damage their internal electronics Eargo devices are not waterproof Please do not wear them while swimming or in the shower Flexi Fibers are secured nice and tight Please do not try to remove them or this will damage the Eargo 5 Storage and Battery Life Keep Your Eargo Devices Safe and Working Well Proper storage of your Eargo devices will increase their lifesoan and keep them in top working condition They re kind of like people in that way When not in use store them in the charger That ll keep them fully charged Maximizing Battery Life To maximize the battery life of your Eargo devices it is best to wear them all day until their batteries run low or run out and then recharge them fully overnight in the charger To maximize the battery life of the charger please place it on the charging base each night Turning Off Your Eargo Devices Placing your Eargo devices in the charger automatically turns them off EE Share the Love Sample Packs for Friends Don t keep the ease and comfort of Eargo devices all to yourself Included in your box are three non working sample packs to pass along to friends and family If any of them purchase Eargo devices and they use the code included in
13. g aid for a period of time for a nominal fee after which you may decide if you want to purchase the hearing aid Federal law restricts the sale of hearing aids to those individuals who Nave obtained a medical evaluation from a licensed physician Federal law permits a fully informed adult to sign a waiver state ment declining the medical evaluation for religious or personal beliefs that preclude consultation with a physician The exercise Of such a waiver Is not In your best health interest and its use Is strongly discouraged N Children with Hearing Loss In addition to seeing a physician for a medical evaluation a chila with a hearing loss should be directed to an audiologist for evaluation and rehabilitation since hearing loss may cause oroblems in language development and the educational and social growth of a child An audiologist is qualified by training and experience to assist in the evaluation and rehabilitation of a child with a hearing loss Additional Notices A hearing aid will not restore normal hearing and will not orevent or improve a hearing impairment resulting from organic conditions In most cases infreguent use of a hearing aid does not permit a user to attain full benefit frorn it The use of a hearing aid is only part of hearing habilitation and may need to be supplemented by auditory training and instruction in lip reading Please see the accompanying Guide to Your First Month with Eargo Tor adeo yen MSN about
14. he Eargo charger is portable which means it can charge your Eargo devices on the go The charger also needs to get charged from time to time That s what the white charging base Is for Let s make sure your charger and Eargo devices are fully charged before using them Top those babies up Sometimes the batteries drain while in shioment from our factory It s a long trip and they get bored and lonesome You know how it is As you know by now we like to make things as easy as we can for you So when your Eargo devices arrive they re already placed inside the charger Please leave them there for now e Connect the smaller end of the micro USB cord to the white charging base and the larger end of the cord to the USB plug e Plug the USB plug into a powered wall outlet Place the charger with lights and logo facing up on top of the white charging base Make sure the charger is centered on the charging base When the charger is properly seated on the charging base a light on the charging base will briefly turn on and you will hear a tone On the charger itself all indicator lights will briefly glow When this happens the charger and the Eargo devices inside will begin to charge via inductive charging Bada bing bada boom If the light on the charging base does not turn on and you don t hear a tone please reposition the charger in the center of the charging base It takes approximately 6 hours to fully charge your charger an
15. issues please consult the troubleshooting guide on the previous pages A 3 j Appendix Storage Store in dry place away from direct sunlight or neat to avoid extreme temps Keep out of reach of pets and children X Temperature Limits Fargo devices are designed for use from 5 C to 45 C 41 F to Meee Oe VEES can be stored from 20 C to 50 C A F to 122 F Do not use or store your devices outside of these ranges respectively N Battery Warnings Batteries are dangerous if swallowed To helo prevent accidental ingestion of batteries Keep out of reach of children and pets Check your medications before taking them batteries have been mistaken for pills Never put batteries in your mouth as they can easily be swallowed NATIONAL BUTTON BATTERY INGESTION HOTLINE 202 625 3533 AS with many batteries Eargo device batteries have a risk of leakage Periodically check Eargo devices for any signs of leakage visible white residue If you see such residue or suspect battery 40 leakage for any other reason immediately discontinue use and contact Eargo immediately If you suspect you Nave touched any battery fluid or residue wash your hands thoroughly Waste Disposal Waste from electronic equipment must be handled accoraing to local regulations Power Supply Specification Input 110 Vac 50 60 Hz 200MA Man QUIDULTS Veen 41 Technical Data 1 Saturation output curve SSPL 90 curve
16. lies with FCC Part 15 and 18 of the FCC Rules This eguipment has been tested and found to comply with the limits for a Class B digital device oursuant to part 15 of the FCC Rules Tnese limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there Is no guarantee that interference will not occur in a particular installation If this eguipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off ana on the user Is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the eauipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio T V technician for help 44 Information and Explanation of Symbols Warning Important information for injury prevention handling and product safety TEMP Use between 5 C to 45 C 417F te MSN TEMP Store between 20 C to SOTE CA n Relative humidity Store between 0 to 90 relative humidity Atmospheric pressure should be 600 hPa to 1000 hPa Product adh
17. n your hand as if you were going to clap and gently and rapidly double tap your ear Your Eargo will beep when you ve changed SPs The number of beeps reflects the SP e g 4 beeps for SP4 It will progress through all 4 levels and then repeat from the beginning SP 1 2 3 4 then back to SP 1 2 3 4 etc Sound settings are highly personal and often vary between ears and in different settings Each ear is different so do this for each ear independently SP1 is a special setting that has lower amplification and a special equalization curve designed for phone calls When talking ona ohone try this setting to reduce any potential feedback Your Eargo devices will always start on SP 1 every time you take them out of the charger 2 LOW PHONE NE BEEP Mi CE BEEPS FOUR BEEPS Sound What to Expect When first using your Eargo devices many everyday sounds running water ringing teleohones background noise that grackle that won t leave the tree in the front yard can be louder than you re used to Give yourself a week or two to adjust to processing all this information It s pretty awesome to be hearing so sharply but it can take a little time to get accustomed to That s normal If you haven t adjusted to these new sounds after a few weeks please give us a call Our audiologists and hearing specialists would be happy to help We have included an additional user guide Guide to Your First Month wi
18. ng too deep into the ear canal Now that your ears are nice and clean let s get started CLEAN Do not force Do not push farther than the ear guard allows Ear cleaner is for one time use only e Ear Guard e Ear Cleaner Inserting amp Removing Eargo Devices Inserting Using your index finger and thumb grab the removal thread at the base of the device and insert the Eargo device into the ear The device should sit entirely in the ear canal with the microphone up and the removal thread down As we said before bada bing bada boom The Eargo devices turn on 10 seconds after removing them from the charger When first inserting your devices they undergo an active calibration process for 30 60 seconds During this time they may ring a bit Don t be alarmed this is normal It s just the devices adjusting their tuning to your specific ear canal Kind of like how an orchestra takes a minute or so to make sure they re in tune with one another You don t have an orchestra in your ear we re making an assumption here but you know what we mean If the ringing doesn t stop try rotating the device slightly to make sure the microphone is not touching the ear canal and causing feedback You can also remove and re insert the device Do not use a cotton swab or other object to push in the Eargo 21 The Eargo device should be inserted almost completely in the ear canal so the very back of the Eargo i
19. o wordmark and symbol are trademarks Eargo Inc User Guide LBLOO18 Rev B 04 23
20. s flush with the opening of the ear canal The Eargo will be almost completely invisible The main part of the Eargo that may be visible is the very back In fact this is why we make the Eargo device black If you apply hairspray or cosmetics please do so BEFORE inserting the Eargo devices Otherwise they could clog the microphone Likewise if you apply hand lotion please do so AFTER the devices have CORRECT E enunserted All the way in so the lotion does not clog the microphone 22 and not various skin colors You see the ear canal appears quite dark since it receives little light so a black Eargo is better camouflaged as it more closely resembles a dark ear canal than a skin colored one would Clever right INCORRECT Halfway Out 23 Inserting amp Removing Eargo Devices Removing Grasp the removal thread and gently pull We know Eargo devices are quite comfortable we re the ones who made them that way Many people tell us they forget they even have them in But please don t forget to take them out Got to let those babies breathe and recharge every now and then Eargo devices are designed for all day use Please remove and recharge them while you re sleeping 25 Tap Twice y 26 Sound Amplification Levels Your Eargo devices have four sound profiles SPs ranging from low amplification SP1 to maximum SP4 To move from one SP setting to the next ope
21. th Eargo which goes into this in much more detail Please refer to this guide for additional information on what to expect as you begin wearing your Eargo devices 29 Care Daily Care Keeping your Eargo devices in good shape is very important and very easy It just takes a few simple steps each day e Never thought you d spend so much time reading about ear wax did you Well surprise Eargo devices are designed to help keep your ears clean The Flexi Fibers may sweep out excess wax with each removal There s often a sizable amount of wax that comes out during the cleaning period before using your devices That amount should lessen over time It s very important to keep your devices clean Wax buildup or other debris may lessen their sound quality and performance If you notice wax or other debris on your Eargo devices simply clean with an alcohol wipe or cotton swab moistened with alcohol Do not immerse or submerge your devices in alcohol as this will damage their electronics If wax is inside the dome you can get it out by first letting your Eargo devices dry overnight and then by gently wiping the dome with an alcohol pad or a cotton swab moistened with alcohol Now let s all agree to stop talking about ear wax SO Before placing your Eargo devices in the charger make sure that your devices are completely dry Long term exposure to moisture can harm them Let your devices air dry or dry them with a so
22. the Eargo devices remain solid white and the indicator lights on the outside of the charger start scrolling y Removal thread out and up Push down into cradle Charging light inside charger Let s Continue To Get All Charged Up Charging Indicators After your Eargo devices are inserted the charge indicator lights will turn on and start scrolling This will last for about 90 seconds while the charger is assessing how much charge the Eargo devices have left This way the charger will know if it should charge the devices full blast or just gently trickle charge them Clever little charger eh After this assessment period the lights will show how much juice you Nave in each Eargo 1 to 4 lights and will dim after approximately 10 seconds It takes approximately 6 hours to fully charge your Eargo devices and a full charge will give you up to 16 hours of use FULL CHARGE LOW CHARGE 16 Charging Your Charger The Eargo charger is portable and you can use it to charge your Eargo devices on the go What we mean is the charger runs on its own internal rechargeable battery The charger will hold a charge for about a week while charging your Eargo devices every day To recharge your charger simply put it on the charging base or plug in the micro USB cord It ll take about 6 hours to charge up fully Then you re good to go In a literal and figurative sense While charging the charger the Eargo devices will
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