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User Manual - Howard Computers

1. Recovering the Configuration Settings 21 4 Serial ATA SATA Drive Guidelines and Features amp NOTE HP only supports the use of SATA hard drives on these models of computer No Parallel ATA PATA drives are supported SATA Hard Drives Serial ATA Hard Drive Characteristics Number of pins conductors in data cable 7 7 Number of pins in power cable Maximum data cable length 15 39 37 in 100 cm Data interface voltage differential 400 700 mV Drive voltages 3 3V 5V 12V Jumpers for configuring drive N A Data transfer rate 3 0 Gb s SATA Hard Drive Cables SATA Data Cable Always use an HP approved SATA 3 0 Gb s cable as it is fully backwards compatible with the SATA 1 5 Gb s drives Current HP desktop products ship with SATA 3 0 Gb s hard drives SATA data cables are susceptible to damage if overflexed Never crease a SATA data cable and never bend it tighter than a 30 mm 1 18 in radius The SATA data cable is a thin 7 pin cable designed to transmit data for only a single drive 22 Chapter 4 Serial ATA SATA Drive Guidelines and Features SMART ATA Drives The Self Monitoring Analysis and Recording Technology SMART ATA drives for the HP Personal Computers have built in drive failure prediction that warns the user or network administrator of an impending failure or crash of the hard drive The SMART drive tracks fault prediction and failure indication parameters such as r
2. 8 Remove the heat sink see Heat Sink Thermal Module on page 56 9 Rotate the locking lever to its full open position 1 10 Lift the processor cover 2 Processor 57 11 Carefully lift the processor from the socket 3 A CAUTION Do NOT handle the pins in the processor socket These pins are very fragile and handling them could cause irreparable damage Once pins are damaged it may be necessary to replace the system board CAUTION The heat sink must be installed within 24 hours of installing the processor to prevent damage to the processor s solder connections To install a new processor 1 2 Place the processor in its socket and close the retainer Secure the locking lever If reusing the existing heat sink go to step 3 If using a new heat sink go to step 5 If reusing the existing heat sink clean the bottom of the heat sink with the alcohol pad provided in the spares kit Apply the thermal material provided in the spares kit to the top of the processor and install the heat sink atop the processor If using a new heat sink remove the protective covering from the bottom of the heat sink and place it in position atop the processor 58 Chapter 7 Removal and Replacement Procedures All in One AIO Chassis Graphics Board Description Spare part number Graphics card G210 512 MB 621426 001 Graphics card HD5570 1 GB 628380 001 The graphics board is located under the bo
3. 3 4 5 Remove the drive cover see Optical Drive on page 42 6 7 Remove the upper rear panel see Upper Rear Panel on page 49 8 Remove the TV tuner module see TV Tuner Module on page 63 9 Remove the small fan see Small Fan on page 55 10 Remove the heat sink see Heat Sink Thermal Module on page 56 11 Remove the I O panel see O Panel on page 61 12 Remove the cable connector see Cable Connector on page 65 88 Chapter 7 Removal and Replacement Procedures All in One AIO Chassis 13 14 15 16 17 18 19 20 Remove the outer left panel see Outer Left Rear Panel on page 69 Remove the WLAN module see WLAN Module on page 67 Remove the fan see Fan on page 83 Remove the graphics board see Graphics Board on page 59 Remove the system board shield see System Board Shield on page 8 Disconnect all cables from the system board noting their location for reinstallation Remove the nine screws circled in image that secure the system board to the computer Lift the right side of the system board enough so the board clears the posts shown with arrows in image and then remove the system board by lifting up to the right and out of the computer Figure 7 52 Removing the system board F 3 3 To install the system board reverse the removal procedures System Board 89 Display Panel The display panel is secured with 14 screws To remove the di
4. Ap Maintenance amp Service Guide HP Compaq 6000 Pro All in One PC Copyright 2010 Hewlett Packard Development Company L P The information contained herein is subject to change without notice Microsoft and Windows are trademarks of Microsoft Corporation in the U S and other countries The only warranties for HP products and Services are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein This document contains proprietary information that is protected by copyright No part of this document may be photocopied reproduced or translated to another language without the prior written consent of Hewlett Packard Company Maintenance amp Service Guide HP Compaq 6000 Pro All in One PC First Edition June 2010 Document Part Number 628499 001 About This Book A WARNING Text set off in this manner indicates that failure to follow directions could result in bodily harm or loss of life A CAUTION Text set off in this manner indicates that failure to follow directions could result in damage to equipment or loss of information amp NOTE Text set off in this manner provides important supplemental information iv About This Book Table of contents 7 ProductEbSiHlBS auro roa Dasd UR ua Usb Oa bibi cs man pedi adve
5. Set view change or verify the system configuration including settings for processor graphics memory audio storage communications and input devices Modify the boot order of bootable devices such as hard drives optical drives or USB flash media devices Enable Quick Boot which is faster than Full Boot but does not run all of the diagnostic tests run during a Full Boot You can set the system to always Quick Boot default periodically Full Boot from every 1 to 30 days or always Full Boot Select Post Messages Enabled or Disabled to change the display status of Power On Self Test POST messages Post Messages Disabled suppresses most POST messages such as memory count product name and other non error text messages If a POST error occurs the error is displayed regardless of the mode selected To manually switch to Post Messages Enabled during POST press any key except F1 through F12 Establish an Ownership Tag the text of which is displayed each time the system is turned on or restarted Enter the Asset Tag or property identification number assigned by the company to this computer Enable the power on password prompt during system restarts warm boots as well as during power on Establish a setup password that controls access to the Computer Setup F10 Utility and the settings described in this section Secure integrated I O functionality including USB audio or embedded NIC so that they cannot be used u
6. Figure 7 53 Removing the display panel To install a display panel reverse the removal procedures Display Panel 91 92 A POST Error Messages This appendix lists the error codes error messages and the various indicator light and audible sequences that you may encounter during Power On Self Test POST or computer restart the probable source of the problem and steps you can take to resolve the error condition POST Message Disabled suppresses most system messages during POST such as memory count and non error text messages If a POST error occurs the screen will display the error message To manually switch to the POST Messages Enabled mode during POST press any key except F10 F11 or F12 The default mode is POST Message Disabled The speed at which the computer loads the operating system and the extent to which it is tested are determined by the POST mode selection Quick Boot is a fast startup process that does not run all of the system level tests such as the memory test Full Boot runs all of the ROM based system tests and takes longer to complete Full Boot may also be enabled to run every 1 to 30 days on a regularly scheduled basis To establish the schedule reconfigure the computer to the Full Boot Every x Days mode using Computer Setup Appendix A POST Error Messages POST Numeric Codes and Text Messages This section covers those POST errors that have numeric codes associated with them The section also i
7. access the I O panel on the back of the computer To remove the port cover 1 Prepare the computer for disassembly see Preparing to Disassemble the Computer on page 38 2 Remove the small rear cover see Small Rear Cover on page 39 3 Pull the port cover off the computer Figure 7 2 Removing the port cover To replace the port cover reverse the removal procedures 40 Chapter 7 Removal and Replacement Procedures All in One AIO Chassis Stand The stand is secured with four screws To remove the stand 1 Prepare the computer for disassembly see Preparing to Disassemble the Computer on page 38 2 Remove the small rear cover see Small Rear Cover on page 39 3 Remove the port cover see Port Cover on page 40 4 In the order indicated by the numbers stamped into the stand bracket remove the four Phillips screws 1 that secure the stand to the computer 5 Slide the stand up toward the logo about 1 inch 2 5 cm 2 tilt the stand base upward and then slide it back away from the logo 3 to lift it out of the computer Figure 7 3 Removing the stand To replace the stand reverse the removal procedures Stand 41 42 Optical Drive Description Spare part number 8X DVD RW SuperMulti DL Drive with LightScribe 619238 001 4X DVD RW SuperMulti DL Drive with LightScribe 619239 001 8X DVD RW SuperMulti DL Drive with LightScribe HF 615944 001 The optical drive is located under
8. damaged in any manner replace it immediately Japanese Power Cord Requirements For use in Japan use only the power cord received with this product A CAUTION Do not use the power cord received with this product on any other products 106 Appendix C Power Cord Set Requirements Country Specific Requirements Additional requirements specific to a country are shown in parentheses and explained below Country Accrediting Agency Country Accrediting Agency Australia 1 EANSW Italy 1 IMQ Austria 1 OVE Japan 3 METI Belgium 1 CEBC Norway 1 NEMKO Canada 2 CSA Sweden 1 SEMKO Denmark 1 DEMKO Switzerland 1 SEV Finland 1 SETI United Kingdom 1 BSI France 1 UTE United States 2 UL Germany 1 VDE 1 The flexible cord must be Type HOSVV F 3 conductor 0 75mm conductor size Power cord set fittings appliance coupler and wall plug must bear the certification mark of the agency responsible for evaluation in the country where it will be used 2 The flexible cord must be Type SVT or equivalent No 18 AWG 3 conductor The wall plug must be a two pole grounding type with a NEMA 5 15P 15A 125V or NEMA 6 15P 15A 250V configuration 3 Appliance coupler flexible cord and wall plug must bear a T mark and registration number in accordance with the Japanese Dentori Law Flexible cord must be Type VCT or VCTF 3 conductor 0 75 mm conductor size Wall plug must be a two pole grounding type wi
9. system board 2219 USB Key Provisioning file has invalid Provisioning file contained on the USB key 1 Recreate the provisioning file using header identifier has been corrupted or is not a valid version third party management console for the current ME firmware software 2 Ifthe error persists and system BIOS has been recently updated restore previous system BIOS version Otherwise update the ME firmware version 3 If the error still persists replace the system board 2220 USB Key Provisioning file has Provisioning file contained on the USB key 1 Reboot the computer mismatch version is not a valid version for the current ME firmware 2 Ifthe error persists and system BIOS has been recently updated restore previous system BIOS version Otherwise update the ME firmware version 3 Ifthe error still persists replace the system board 2230 General error during MEBx execution Error occurred during MEBx execution 1 Reboot the computer which fails into the General grouping Status information displayed along with the 2 If the error persists update to the latest error provides further clarity into the failure BIOS version and ME firmware MEBx handles transference of information version between the system BIOS and ME firmware 3 If the error still persists replace the system board 2231 ME error during MEBx execution Error occurred during MEBx execution 1 Reboot the computer which fails into ME grouping 2 Ifthe error
10. 1MB commonly referred to as DOS Compatibility Hole DCH space This space is limited This F10 option will allow users to disable the downloading of this embedded NIC option ROM thus giving more DCH space for additional PCI cards which may need option ROM space The default will be to have the NIC PXE option ROM enabled Chapter 3 Computer Setup F10 Utility Table 3 6 Computer Setup Advanced continued Management Devices The Management Devices menu will only be displayed in the Advanced menu when the BIOS detects multiple management options This option is for installed NIC cards that support ASF or DASH Use the Management Devices menu to select if the BIOS management operations will be through the embedded solution or one of the installed NIC cards Management Allows you to set Operations e MEBx Setup Prompt enable disable Enabling this feature displays the CTRL P prompt during POST Disabling this feature prevents the prompt from being displayed However pressing Ctrl P still accesses the utility used to configure manageability settings The CTRL P function activates the MEBx Setup menu If the Setup Password is configured the user will be prompted to correctly enter it before being allowed to enter the MEBx Setup It the password is entered incorrectly three times the MEBx Setup will not be activated e Unprovision AMT on next boot Allows reset of AMT settings e SOL Terminal Emulation Mode Selects between
11. 3 that secure the heat sink to the system board Figure 7 21 Removing the heat sink 12 Lift the heat sink off the system board 56 Chapter 7 Removal and Replacement Procedures All in One AIO Chassis To replace the heat sink reverse the removal procedures Processor Description Spare part number Intel Core2 Duo processors include replacement thermal material E8600 6 MB cache 3 33 GHz 497732 001 E8500 6 MB cache 3 16 GHz 466170 001 E8400 6 MB cache 3 00 GHz 466169 001 E7600 3 MB cache 3 06 GHz 573954 001 E7500 3 MB cache 2 93 GHz 531988 001 Intel Pentium processors include replacement thermal material E6700 2 MB cache 3 20 GHz 418950 001 E6600 2 MB cache 3 06 GHz 602070 001 E6500 2 MB cache 2 93 GHz 586748 001 E5500 2 MB cache 2 80 GHz 613035 001 E5400 2 MB cache 2 70 GHz 586743 001 Intel Celeron processor include replacement thermal material E3300 1 MB cache 2 50 GHz 585886 001 To remove the processor 1 Prepare the computer for disassembly see Preparing to Disassemble the Computer on page 38 2 Remove the small rear cover see Small Rear Cover on page 39 3 Remove the port cover see Port Cover on page 40 Remove the stand see Stand on page 41 4 5 Remove the drive cover see Optical Drive on page 42 6 Remove the memory cover see Memory on page 47 7 Remove the upper rear panel see Upper Rear Panel on page 49
12. 38 2 Remove the small rear cover see Small Rear Cover on page 39 Remove the port cover see Port Cover on page 40 Remove the stand see Stand on page 41 Remove the drive cover see Optical Drive on page 42 Remove the memory cover see Memory on page 47 QS p p Remove the upper rear panel see Upper Rear Panel on page 49 8 Remove the two screws 1 that secure the panel to the computer I O Panel 61 9 Lift the panel from the computer 2 Figure 7 25 Removing the I O panel pm w PE Sp minia 10 Remove the panel from the computer To replace the panel reverse the removal procedures 62 Chapter 7 Removal and Replacement Procedures All in One AIO Chassis TV Tuner Module Description Spare part number HP TV tuner 613990 001 TV tuner module for use in the Asia Pacific region 621424 001 TV tuner module for use in Hong Kong and the People s Republic of China 621423 001 The TV tuner module is located on the right side of the computer just above the I O panel The module is secured with one screw and has one antenna Figure 7 26 TV tuner location To remove the TV tuner module 1 Prepare the computer for disassembly see Preparing to Disassemble the Computer on page 38 2 Remove the small rear cover see Small Rear Cover on page 39 Remove the port cover see Port Cover on page 40 Remove the stand see Stand on page 41 3 4
13. 47 Remove the upper rear panel see Upper Rear Panel on page 49 Remove the I O panel see I O Panel on page 61 Remove the outer left panel see Outer Left Rear Panel on page 69 Remove the small fan see Small Fan on page 55 Remove the fan see Fan on page 83 Chapter 7 Removal and Replacement Procedures All in One AIO Chassis 12 Remove the seven screws that secure the shield to the computer amp NOTE Ground cables for the inverter speaker and webcam module circled in yellow in the image are secured by system board shield screws If you previously removed these components these screws have already been removed Figure 7 50 Removing the system board shield i oe 13 Liftthe shield from the computer To install the system board shield reverse the removal procedures System Board Shield 87 System Board Description Spare part number System board 607818 001 The system board is located on the upper right side of the computer when viewed from the rear It is secured with nine screws Figure 7 51 System board location To remove the system board 1 Prepare the computer for disassembly see Preparing to Disassemble the Computer on page 38 2 Remove the small rear cover see Small Rear Cover on page 39 Remove the port cover see Port Cover on page 40 Remove the stand see Stand on page 41 Remove the memory cover see Memory on page 47
14. By default all setup options are assigned Setup Password indicating the user must enter the correct Setup Password during POST to make changes to any of the options The administrator may set individual items to None indicating the user can make changes to the specified options when setup has been accessed with invalid passwords The choice None is replaced by Power On Password if a Power On Password is enabled NOTE Setup Browse Mode must be set to Enable in order for the user to enter Setup without knowing the setup password Chapter 3 Computer Setup F10 Utility Computer Setup Power amp NOTE Support for specific Computer Setup options may vary depending on the hardware configuration Table 3 5 Computer Setup Power Option Description OS Power e Runtime Power Management Enable Disable Allows certain operating systems to reduce Management processor voltage and frequency when the current software load does not require the full capabilities of the processor e ldle Power Savings Extended Normal Allows certain operating systems to decrease the processors power consumption when the processor is idle e ACPI S3 Hard Disk Reset Enabling this causes the BIOS to ensure hard disks are ready to accept commands after resuming from S3 before returning control to the operating system e ACPI S3 PS2 Mouse Wakeup Enables or disables waking from S3 due to any PS2 mouse activity or a button click only e US
15. EE EEn 73 Inverter Board ossia ce tte ete ee aces CERTE RRERI E ETUR EX TERATTVEEERX FRE EE Matas ne a a 75 Optical Drive Connector Board ssis airean Rega ELA Racks Rn De AR RR RR EN ER EINE AME ER QA aa 77 ines osito iin a aaa a a A EE aa aE a a aA AEE aaa a EA a EAE 79 Hard Drive Conriector ass cii er e e bad se vere ee de n E A EEA 81 gar 83 SPEAK S M 85 System Board Shield iie trc e acd a cae p dede Y cde av Md deve Duce Y Ede dev Redes 86 Sicul P 88 Blervdziee UE 90 Appendix A POST Error MesSaQ68 iss vive ripas ta YYRogu IEEE SE FRESA PEERS ERE TIAT VIRES YRREN COE aeaii IINE HM VPE iaaiiai 92 POST Numeric Codes and Text Messages ssssssssss eene mener nennen 93 Interpreting POST Diagnostic Front Panel LEDs and Audible Codes eessesees 100 Appendix B Connector Pin Assignments 0 ccccccceceeseeeeeeseeeeeeeeeeeeeeeeeseneensseeaeneeeeeceseeeseseesnaeenseaneeeeeseees 104 uide EE 104 MS e E ras eae Saran E E MI MM AE MM MEDI teen 104 Microphone e M E 104 alzzbne ce 105 Eh mr a a a A a a a a aa a a a 105 LING OUE AUGIO EM 105 Appendix C Power Cord Set Requirements eeeeesessiseeseeeeeeeesseeeee nennen nennen neni tnnt nnn ianea 106 General Requirements ntt petere ade ee rte ERR EROS rne ER A TERRA FREE oe EAR ET I ade FREUE Ce e E
16. Thermal protection 1 Clean the air vents on the front back or times once every second activated any other vented side of the computer followed by a two second pause Beeps stop after fifth Air flow is restricted a fan 2 Ensure that there is a 10 2 cm 4 in iteration but LEDs continue may not be functioning or clearance on all vented sides of the until problem is solved the heatsink is not computer to permit the required airflow properly attached 3 Ensure that computers are not so near each other that they are subject to each other s re circulated or preheated air 4 Ifthe computer is within an enclosure ensure that there is proper intake and exhaust ventilation for the enclosure 5 Ifa message appears on the screen indicating that a fan is not working replace the fan 6 Ensure that the heat sink is properly attached Red Power LED flashes three 3 Processor not installed 1 Check to see that the processor is present times once every second not an indicator of bad followed by a two second processor 2 Reseat the processor pause Beeps stop after fifth iteration but LEDs continue until problem is solved 100 Appendix A POST Error Messages Table A 2 Diagnostic Front Panel LEDs and Audible Codes continued Activity Beeps Possible Cause Recommended Action Red Power LED flashes four 4 Power failure power 1 Open the hood and ensure the 4 or 6 wire times once every second supply is overloa
17. VT100 and ANSI SOL terminal emulation SOL terminal emulation mode is only activated during remote AMT redirection operations The emulation options allow administrators to select which mode works best with their console e SOL Local Keyboard enable disable Disable or enable client keyboard during SOL sessions Some remote remediation may involve having the local client boot a remote image provided by an administrator This option determines if the BIOS will keep the local keyboard enabled or disabled for possible local client interaction If the local keyboard is disabled all keyboard input is only accepted from the remote source Recovering the Configuration Settings This method of recovery requires that you first perform the Save to Removable Media command with the Computer Setup F10 Utility before Restore is needed See Save to Removable Media on page 10 in the Computer Setup File table Ef NOTE Itis recommended that you save any modified computer configuration settings to a USB flash media device or a diskette like device a storage device set to emulate a diskette drive and save the device for possible future use To restore the configuration insert the USB flash media device or other storage media emulating a diskette with the saved configuration and perform the Restore from Removable Media command with the Computer Setup F10 Utility See Restore from Removable Media on page 10 in the Computer Setup File table
18. fan cable from the system board connector NOTE You may need to lift the insulating tape of gain access to the connector 9 Loosen the three captive screws that secure the fan to the computer Figure 7 20 Removing the small fan 10 Lift the fan from the computer To install the small fan reverse the removal procedures Small Fan 55 Heat Sink Thermal Module Description Spare part number Heat sink thermal module MXM graphics 625255 001 Heat sink thermal module UMA graphics 625256 001 The heat sink is secured with nine screws You do not have to remove the large fan to remove the heat sink You have to remove the small fan to remove the heat sink To remove the heat sink 1 Prepare the computer for disassembly see Preparing to Disassemble the Computer on page 38 2 Remove the small rear cover see Small Rear Cover on page 39 3 Remove the port cover see Port Cover on page 40 4 Remove the stand see Stand on page 41 5 Remove the drive cover see Optical Drive on page 42 6 Remove the memory cover see Memory on page 47 7 Remove the upper rear panel see Upper Rear Panel on page 49 8 Remove the small fan see Small Fan on page 55 9 Remove the screw at the top of the heat sink 1 10 In the order indicated by the numbers stamped into the heat sink remove the six screws 2 that secure the heat sink to the system board 11 Loosen the two captive screws
19. follow the instructions on the screen CAUTION Do not add optional hardware or third party devices to the computer until the operating system is successfully installed Doing so may cause errors and prevent the operating system from installing properly NOTE Be sure there is a 10 2 cm 4 inch clearance at the back of the unit and above the monitor to permit the required airflow Installing the Operating System The first time you turn on the computer the operating system is installed automatically This process takes about 5 to 10 minutes depending on which operating system is being installed Carefully read and follow the instructions on the screen to complete the installation CAUTION Once the automatic installation has begun DO NOT TURN OFF THE COMPUTER UNTIL THE PROCESS IS COMPLETE Turning off the computer during the installation process may damage the software that runs the computer or prevent its proper installation NOTE If the computer shipped with more than one operating system language on the hard drive the installation process could take up to 60 minutes If your computer was not shipped with a Microsoft operating system some portions of this documentation do not apply Additional information is available in online help after you install the operating system Installing the Operating System 5 Downloading Microsoft Windows Updates 1 To set up your Internet connection click Start gt Internet Explorer an
20. harness If the problem persists replace the system board 5 Ifthe 5V aux light on the system board is not turned on remove the expansion cards one at a time until the 5V aux light on the system board turns on It the problem persists replace the power supply Interpreting POST Diagnostic Front Panel LEDs and Audible Codes 103 B Connector Pin Assignments This appendix contains the pin assignments for many computer and workstation connectors Some of these connectors may not be used on the product being serviced Ethernet BNC Connector and Icon Pin Signal 1 Data 9 E 2 Ground USB Connector and Icon Pin Signal 1 5 VDC 3 Data 4 Ground Microphone Connector and Icon 1 8 miniphone Pin Signal 1 Tip Audio_left 123 af i 2 Ring Audio Right 3 Shield Ground 104 Appendix B Connector Pin Assignments Headphone Connector and Icon 1 8 miniphone Pin Signal 1 Tip Audio left 1241 Fs dari iL l 2 Ring Power Right 3 Shield Ground Line in Audio Connector and Icon 1 8 miniphone Pin Signal 1 Tip Audio In Left 123 ac 2 2 Ring Audio_In_Right 3 Shield Ground Line out Audio Connector and Icon 1 8 miniphone Pin Signal 1 Tip Audio_Out_Left 123 hs cri 2 Ring Audio Out Right 3 Shield Ground Headphone 105 C Power Cord Set Requirements The power supplies on some computers have external power switches The vo
21. soon as power is restored if it was on when power was lost NOTE f you turn off power to the computer using the switch on a power strip you will not be able to use the suspend sleep feature or the Remote Management features e POST Delay None 5 10 15 or 20 seconds Enabling this feature will add a user specified delay to the POST process This delay is sometimes needed for hard disks on some PCI cards that spin up very slowly so slowly that they are not ready to boot by the time POST is finished The POST delay also gives you more time to select F10 to enter Computer F10 Setup e Bypass F1 Prompt on Configuration Changes Enable Disable Allows you to set the computer not to confirm when changes were made Computer Setup F10 Utilities 19 20 Table 3 6 Computer Setup Advanced continued Execute Memory Test some models Restarts the computer and executes the POST memory test logging BIOS Power On Allows you to set the computer to turn on automatically at a time you specify PCI Devices e Lists currently installed PCI devices and their IRQ settings e Allows you to reconfigure IRQ settings for these devices or to disable them entirely These settings have no effect under an ACPI based operating system Bus Options On some models allows you to enable or disable e PCI SERR Generation e PCI VGA Palette Snooping which sets the VGA palette snooping bit in PCI configuration space only needed when
22. the drive cover on the left side of the computer when viewed from behind It is secured with one screw Figure 7 4 Optical drive location To remove the optical drive 1 Prepare the computer for disassembly see Preparing to Disassemble the Computer on page 38 2 Remove the small rear cover see Small Rear Cover on page 39 3 Remove the port cover see Port Cover on page 40 Chapter 7 Removal and Replacement Procedures All in One AIO Chassis Slide the drive cover off the computer Removing the drive cover Move the screw 1 that secures the drive to the computer Insert a tool into the slot 2 to push the drive out of the bay and then slide the drive out of the computer 3 Removing the optical drive To install an optical drive reverse the removal procedures Optical Drive 43 Hard Drive Description Spare part number 1000 GB 621418 001 500 GB 621421 001 320 GB 621420 001 250 GB 621419 001 80 GB solid state drive 607817 001 The hard drive is located under the drive cover on the left side of the computer when viewed from behind The drive is secured with one captive screw and is housed in a removable cage Figure 7 7 Hard drive location To remove the hard drive 1 Prepare the computer for disassembly see Preparing to Disassemble the Computer on page 38 2 Remove the small rear cover see Small Rear Cover on page 39 3 Remove the port cover see Po
23. the option you want then press Enter To return to the Computer Setup Utilities menu press Esc To apply and save changes select File Save Changes and Exit e If you have made changes that you do not want applied select Ignore Changes and Exit e Toresetto factory settings or previously saved default settings some models select Apply Defaults and Exit This option will restore the original factory system defaults A CAUTION Do NOT turn the computer power OFF while the BIOS is saving the Computer Setup F10 changes because the CMOS could become corrupted It is safe to turn off the computer only after exiting the F10 Setup screen Table 3 1 Computer Setup F10 Utility Heading Table File Table 3 2 Computer Setup File on page 10 Storage Table 3 3 Computer Setup Storage on page 11 Security Table 3 4 Computer Setup Security on page 13 Power Table 3 5 Computer Setup Power on page 17 Advanced Table 3 6 Computer Setup Advanced on page 18 Computer Setup F10 Utilities 9 Computer Setup File 10 999 configuration E NOTE Support for specific Computer Setup options may vary depending on the hardware Table 3 2 Computer Setup File Option Description System Information About Lists e Product name e SKU number some models e Processor type speed stepping e Installed memory size speed number of channels single or dual if applicable
24. the original memory configuration and reboot the computer 4 Ifthe error persists replace the system board 2211 Memory not configured correctly for proper MEBx execution SODIMM1 is not installed Make sure there is a memory module in the SODIMM1 socket and that it is properly seated 2212 USB Key Provisioning failure writing to device USB device used for USB key provisioning will not allow BIOS to update provision file properly 1 Try a different USB key device for provisioning 2 Ifthe error persists update to the latest BIOS version and ME firmware version 3 If the error still persists replace the System board 2217 ME Firmware Version request failure ME firmware is not properly responding to BIOS query for version information 1 Reboot the computer 2 Ifthe error persists update to the latest BIOS version and ME firmware version 3 If the error still persists replace the system board POST Numeric Codes and Text Messages 97 Table A 1 Numeric Codes and Text Messages continued Control panel message Description Recommended action 2218 ME Firmware Version should be ME firmware must be updated to match 1 Update to the latest ME firmware updated current functionality contained in the system version BIOS 2 Ifthe error persists and system BIOS has been recently updated restore previous system BIOS version 3 If the error still persists replace the
25. with one screw and has one connector Figure 7 42 Hood sensor location To remove the hood sensor 1 DUO Doux 3 o Ob m 10 Prepare the computer for disassembly see Preparing to Disassemble the Computer on page 38 Remove the small rear cover see Small Rear Cover on page 39 Remove the port cover see Port Cover on page 40 Remove the stand see Stand on page 41 Remove the drive cover see Optical Drive on page 42 Remove the memory cover see Memory on page 47 Remove the upper rear panel see Upper Rear Panel on page 49 Remove the I O panel see l O Panel on page 61 Remove the outer left panel see Outer Left Rear Panel on page 69 Remove the tape 1 and screw 2 that secure the board to the computer Hood Sensor 79 11 Lift the connector end of the hood sensor slide the sensor at an angle toward the large fan to remove it from the tab in the holder and then remove the sensor from the computer 3 amp NOTE Be careful not to damage the cable when disconnecting it from the connector Do not pull on the wires Figure 7 43 Removing the hood sensor To install the hood sensor reverse the removal procedures 80 Chapter 7 Removal and Replacement Procedures All in One AIO Chassis Hard Drive Connector The hard drive connector is located near the middle of the computer below the fan It is secured with two screws and has two connectors The cables
26. 5 Remove the drive cover see Optical Drive on page 42 6 Remove the memory cover see Memory on page 47 7 Remove the upper rear panel see Upper Rear Panel on page 49 8 Disconnect the antenna cable from the module 1 9 Remove the screw 2 that secures the module to the computer TV Tuner Module 63 64 10 Liftthe module to a 45 degree angle and then remove it from the system board 3 Figure 7 27 Removing the TV tuner module To install a TV tuner module reverse the removal procedures amp NOTE TV tuner modules are designed with a notch to prevent incorrect insertion Chapter 7 Removal and Replacement Procedures All in One AIO Chassis Cable Connector The cable connector is located toward the bottom right side of the computer It is secured with two screws and had one antenna cable that also connects to the TV tuner module Figure 7 28 Cable connector location To remove the cable connector 1 Prepare the computer for disassembly see Preparing to Disassemble the Computer on page 38 Remove the small rear cover see Small Rear Cover on page 39 Remove the port cover see Port Cover on page 40 Remove the stand see Stand on page 41 Remove the drive cover see Optical Drive on page 42 Remove the memory cover see Memory on page 47 DOO PO o 3 o0 Ob Remove the upper rear panel see Upper Rear Panel on page 49 m Remove the I O panel see l O Pane
27. 613035 001 Intel Core2 Duo E5500 processor 2 80 GHz 2 MB L2 cache 800 MHz FSB 613125 001 Keyboard washable for use in the United States 613463 003 Keyboard USB Smartcard for use in the United States 613990 001 HP TV tuner module Chapter 6 Illustrated parts catalog Spare part Description number 615944 001 8X DVD RW SuperMulti DL Drive with LightScribe HF 617047 001 Bluetooth module 617450 001 Cable DisplayPort to HDMI 618019 001 AC adapter 150W external 618020 001 AC adapter 180W external 619238 001 8X DVD RW SuperMulti DL Drive with LightScribe 619239 001 4X DVD RW SuperMulti DL Drive with LightScribe 619580 001 Mouse washable 621416 001 Mouse USB optical Portia 621417 001 Mouse wireless includes dongle 621418 001 Hard drive 1000 GB 621419 001 Hard drive 250 GB 621420 001 Hard drive 320 GB 621421 001 Hard drive 500 GB 621423 001 TV tuner module for use in Hong Kong and China 621424 001 TV tuner module for use in the Asia Pacific region 621426 001 Graphics card 512 MB 625254 001 Webcam module 625255 001 Heat sink assembly MXM graphic interface thermal module includes replacement thermal material 625256 001 Heat sink assembly UMA graphic interface thermal module includes replacement thermal material 628380 001 Graphics card HD5570 1 GB Sequential part number listing 37 38 7 Removal and Replacement Procedures All in O
28. 7 Removal and Replacement Procedures All in One AIO Chassis eene 38 Preparing to Disassemble the Computer ssssssssssssssssssssseeeenre mene enne nnne 38 Small Rear COVER T 39 mene NE EREMO 40 SLANG aes fe a E 41 Optical Drive RR 42 lamp anu EA 44 ido TTC O 47 Upper Rear Panel R 49 Webcam Module rnt ttt ert orent vies tue tee Hea esp ee ea eel ena aai 51 Bluetooth Module EE 53 SIMA PAM ete aa a a aada aaa a da aai a Ea E aa aaa a 55 Heat Sink Thermal Module 2 12 emeret oer a eee E LEID eoe ea Eae e REDI RR 56 iet aet 57 Graphics BOard e aa iaa aaia a a Eaa E a EEEa AAEE DA ES Ea ARAA GA 59 leger LIT T 61 IA SU emc 63 ecXennniecgee 65 WLAN fero o M naag aaa aaa e aaa a aaa 67 Quter beft Rear Panel eere trente certe e dete io dtt ti tace ne ent airada aiaa anea ainara 69 Display Control Board esserne eee d Db duae Doct sta BECK Ea E Doce os de Oda aer SpA de Een 71 Power Button Board
29. B Wake on Device Insertion some models Allows system to wake from Standby on USB device insertion e Unique Sleep State Blink Rates Enable Disable This feature is designed to provide a visual indication of what sleep state the system is in Each sleep state has a unique blink pattern SO Solid green LED S3 3 blinks at 1Hz 50 duty cycle followed by a pause of 2 seconds green LED repeated cycles of 3 blinks and a pause o S4 4 blinks at 1Hz 50 duty cycle followed by a pause of 2 seconds green LED repeated cycles of 4 blinks and a pause E S5 LED is off NOTE If this feature is disabled S4 and S5 both have the LED off S3 uses 1 blink per second Hardware Power SATA Power Management Enables or disables the SATA bus and or device power Management management S5 Maximum Power Savings Turns off power to all nonessential hardware when system is off to meet EUP Lot 6 requirement of less than 1 Watt power usage Enabling this feature will disable any wake events and management devices while in S5 Thermal Fan idle mode This bar graph controls the minimum permitted fan speed NOTE This setting only changes the minimum fan speed The fans are still automatically controlled Computer Setup F10 Utilities 17 Computer Setup Advanced amp NOTE Support for specific Computer Setup options may vary depending on the hardware configuration Table 3 6 Computer Setup Advanc
30. E RESI Gk Ga ad S Po an QU c Ma MN RAD QM E FEE enna RNs 1 Front Components cis c E T 3 Rear and Side Compoments cessie vasaude cies aE AE EEEa E a aa AEA TEA AEA iai 4 2 Installing and Customizing the Software eeeuiiiieiseesesecsuuuasetesuu aka RD nani RRA RD eR RR RR RR DAR READ assiriana 5 Installing the Operating System uicit rebate inaa tede pe ees dt unes e 2 DE e pennae DR YR ECT eee 5 Downloading Microsoft Windows Updates ssssssesseeeennne enne nennen nnne 6 Installing or Upgrading Device Drivers Windows systems sss 6 Accessing Disk Image ISO Files sse enne nennen enn nnns 6 Protecting the Software ceccecceeeeecceecaceeeeeeeeeeeeeeeee cece aeaaaaaecaeeeeeeeeeeeeeeeseesedeceaaeaaesaeeeeeeeeeeeeeeeeeieees 7 3 Computer Setup F10 Utility sciccccsccescscccccdcteceicvccaceconcacccesetbnececscucsecteasscesadeteasectbadec osvsetecaatcosecsdadecosesezeadaecbaasis 8 Computer Setup F10 Utilities sss nennen nennen nnne nennen nennen 8 Using Computer Setup F10 Utilities ssssseenm 9 Computer Setup EFlle acetic ss mee redes as ea DR prete dta daa cieanaadanaaeers beanies 10 Computer Setup Storage ececccececceeceeeeeeeeeeee cece eaeaeaeeeeeeeeeeeeeeseesecaaaaesaeeseeeeeeeeeeeteees 11 Computer Setup Security 0 cccccccececee eee ee eee cee cee aeeee eens ee eeee tenes ee
31. OST Hiding the feature prevents the text from being displayed However pressing F11 will still attempt to boot to the HP Backup and Recovery partition See Factory Recovery Boot Support for more information e F12 prompt hidden displayed Enabling this feature will display the text F12 Network during POST Disabling this feature prevents the text from being displayed However pressing F 12 will still force the system to attempt booting from the network e Factory Recovery Boot Support enable disable Enabling this feature will cause an additional prompt F11 Recovery to be displayed during POST on systems with HP Backup and Recovery software installed and configured with a recovery partition on the boot hard drive Pressing F11 causes the system to boot to the recovery partition and launch HP Backup and Recovery The F11 Recovery prompt can be hidden with the F11 prompt hidden displayed option see above e Option ROM Prompt enable disable Enabling this feature will cause the system to display a message before loading option ROMs This feature is supported on some models only e Remote Wakeup Boot Source remote server local hard drive e X After Power Loss off on previous state Setting this option to o Off causes the computer to remain powered off when power is restored o On causes the computer to power on automatically as soon as power is restored o Previous state causes the computer to power on automatically as
32. R run the Computer Setup utility and select Advanced Bus Options gt SERR Generation gt Disable POST Numeric Codes and Text Messages 99 Interpreting POST Diagnostic Front Panel LEDs and Audible Codes This section covers the front panel LED codes as well as the audible codes that may occur before or during POST that do not necessarily have an error code or text message associated with them A WARNING When the computer is plugged into an AC power source voltage is always applied to the system board To reduce the risk of personal injury from electrical shock and or hot surfaces be sure to disconnect the power cord from the wall outlet and allow the internal system components to cool before touching NOTE If you see flashing LEDs on a PS 2 keyboard look for flashing LEDs on the front panel of the computer and refer to the following table to determine the front panel LED codes Recommended actions in the following table are listed in the order in which they should be performed Not all diagnostic lights and audible codes are available on all models Table A 2 Diagnostic Front Panel LEDs and Audible Codes Activity Beeps Possible Cause Recommended Action Green Power LED On None Computer on None Green Power LED flashes None Computer in Suspend to None required Press any key or move the every two seconds RAM mode some models mouse to wake the computer only or normal Suspend mode Red Power LED flashes two 2
33. RES TUE 106 Japanese Power Cord Requirements ccecceecceeeeeeeeeeeeeeeeeececaaeaaaaaecaeeeeeeeeeeeeeeeteeteeteeeeeneaees 106 Country Specific Requirements cseccecccececeeeeeeeeeceeeaaeaeeceeeeeeeeeeeseceaaaaeaaecaeeeeeeeeseesenseesiceeeeees 107 Appendix D Specifications uonscdve cic mis aa simavniedediak aa danai aaa daenda iarria 108 All In One Models s R 108 WOK E E A T dav A T E A aavintea saa enind s 109 vii viii 1 Product Features The HP Compaq 6000 Pro All In One Business PC offers the following features Intel Core 2 Duo processors Windows 7 Professional 32 or 64 bit operating system Up to 8 gigabytes GB of DDR3 memory Hard drives up to 1 terabyte Optional 80 GB solid state drive 21 5 inch diagonal widescreen Full HD WLED anti glare display 1080p Bluetooth wireless solutions 16x Max SuperMulti optical drive and slim tray DVD burner with Lightscribe 7 USB ports IEEE 1394 Firewire port 6 in 1 memory card reader Integrated Intel Graphics Media Accelerator 4500 HD or optional NVIDIA GeForce GT230 discrete graphics Optional TV tuner PS 2 ports for the mouse and keyboard Removable panels on the back of the chassis allow administrators to easily and efficiently service the PC Adjustable tilt and swivel stand Intel Q43 Express chipset Optional wireless connectivity o 802 11 b g n wireless LAN module o Bluetoo
34. al carbon 466169 001 Intel Core2 Duo E8400 processor 3 00 GHz 6 MB L2 cache 1333 MHz FSB 466170 001 Intel Core2 Duo E8500 processor 3 16 GHz 6 MB L2 cache 1333 MHz FSB 497732 001 Intel Core2 Duo E8600 processor 3 33 GHz 6 MB L2 cache 1333 MHz FSB 531988 001 Intel Core2 Duo E7500 processor 2 93 GHz 3 MB L2 cache 1066 MHz FSB 570580 001 Mouse USB laser jack black 573954 001 Intel Core2 Duo E7600 processor 3 06 GHz 3 MB L2 cache 1066 MHz FSB 585886 001 Intel Core2 Duo E3300 processor 2 50 GHz 1 MB L2 cache 800 MHz FSB 586743 001 Intel Core2 Duo E5400 processor 2 70 GHz 2 MB L2 cache 800 MHz FSB 586748 001 Intel Core2 Duo E6500 processor 2 93 GHz 2 MB L2 cache 1066 MHz FSB 590271 161 USB keyboard for use in Latin America 590271 201 USB keyboard for use in Brazil 590271 L31 USB keyboard for use with International English 593895 001 2 GB memory module PC3 10600 1333 MHz 593896 001 4 GB memory module PC3 10600 1333 MHz 593897 001 WLAN module 802 11b g n 602070 001 Intel Core2 Duo E6600 processor 3 06 GHz 2 MB L2 cache 1066 MHz FSB 607817 001 80 GB solid state drive 607818 001 System board 609250 001 Mouse PS 2 optical 611374 163 Keyboard PS 2 for use in Latin America 611374 203 Keyboard PS 2 for use in Brazil 611374 L33 Keyboard PS 2 for use with International English 611375 003 Keyboard USB mini for use in the United States 611376 003 Keyboard wireless for use in the United States
35. are routed under the metal casing to the system board connectors Figure 7 44 Hard drive connector location To remove the hard drive connector 1 IMS Je I 0 e Oe d 10 11 Prepare the computer for disassembly see Preparing to Disassemble the Computer on page 38 Remove the small rear cover see Small Rear Cover on page 39 Remove the port cover see Port Cover on page 40 Remove the stand see Stand on page 41 Remove the drive cover see Optical Drive on page 42 Remove the memory cover see Memory on page 47 Remove the upper rear panel see Upper Rear Panel on page 49 Remove the I O panel see O Panel on page 61 Remove the outer left panel see Outer Left Rear Panel on page 69 Remove two screws 1 that secure the hard drive connector to the computer Disconnect the cables from the system board 2 NOTE Be careful not to damage the cable when disconnecting it from the board Do not pull on the wires Hard Drive Connector 81 12 Remove the tape that secures the power cable to the computer and then pull the cables through the metal casing 3 Figure 7 45 Removing the hard drive connector 13 Remove the hard drive connector from the computer To install the hard drive connector reverse the removal procedures 82 Chapter 7 Removal and Replacement Procedures All in One AIO Chassis Fan The fan is located near the top of the computer It is secure
36. atin America 611374 163 Wireless for use in the United States 611376 003 USB Smartcard for use in the United States 613463 003 Washable for use in the United States 613125 001 USB mini for use in the United States 611375 003 Mouse not illustrated PS 2 optical 609250 001 USB laser jack black 570580 001 USB optical carbon 444740 001 USB optical Portia 621416 001 Wireless includes dongle 621417 001 Washable 619580 001 9 Optical drive do not include bezel 8X DVD RW SuperMulti DL Drive with LightScribe 619238 001 4X DVD RW SuperMulti DL Drive with LightScribe 619239 001 8X DVD RW SuperMulti DL Drive with LightScribe HF 615944 001 10 Bluetooth module 617047 001 Cable DisplayPort to HDMI 617450 001 Chapter 6 Illustrated parts catalog Mass storage devices a p Item Description Spare part number 1 Optical drives 8X DVD RW SuperMulti DL Drive with LightScribe 619238 001 4X DVD RW SuperMulti DL Drive with LightScribe 619239 001 8X DVD RW SuperMulti DL Drive with LightScribe HF 615944 001 2 Hard drive 1000 GB 621418 001 500 GB 621421 001 320 GB 621420 001 250 GB 621419 001 80 GB solid state drive 607817 001 Mass storage devices 35 Sequential part number listing 36 Spare part Description number 418950 001 Intel Core2 Duo E6700 processor 3 20 GHz 2 MB L2 cache 1066 MHz FSB 444740 001 Mouse USB optic
37. ation Technology e Virtualization Technology Directed I O Embedded Security Device Support some models enable disable Permits activation and deactivation of the Embedded Security Device Changing this setting requires turning the computer off and then back on NOTE To configure the Embedded Security Device a Setup password must be set e Resetto Factory Settings some models Do not reset Reset Resetting to factory defaults will erase all security keys Changing this setting requires turning the computer off and then back on CAUTION The embedded security device is a critical component of many security schemes Erasing the security keys will prevent access to data protected by the Embedded Security Device Choosing Reset to Factory Settings may result in significant data loss OS management of Embedded Security Device some models enable disable This option allows the user to limit operating system control of the Embedded Security Device Changing this setting requires turning the computer off and then back on This option allows the user to limit OS control of the Embedded Security Device e Reset of Embedded Security Device through OS some models enable disable This option allows the user to limit the operating system ability to request a Reset to Factory Settings of the Embedded Security Device Changing this setting requires turning the computer off and then back on NOTE To enable this option a Setup password m
38. btain the latest support software including support software for the operating system from http www hp com support Select your country and language select Download drivers and software and firmware enter the model number of the computer and press Enter Accessing Disk Image ISO Files There are disk image files ISO files included on your PC that contain the installation software for additional software These CD image files are located in the folder C SWSetup ISOs Each iso file can be burned to CD media to create an installation CD It is recommended that these disks be created and the software installed in order to get the most from your PC The software and image file names are e Corel WinDVD SD and BD installation software for WinDVD used to play DVD movies e HP Insight Diagnostics OR Vision Diagnostics software to perform diagnostic activities on your PC Chapter 2 Installing and Customizing the Software Protecting the Software To protect the software from loss or damage keep a backup copy of all system software applications and related files stored on the hard drive Refer to the operating system or backup utility documentation for instructions on making backup copies of your data files Protecting the Software 8 3 Computer Setup F10 Utility Computer Setup F10 Utilities Use Computer Setup F10 Utility to do the following Change factory default settings Set the system date and time
39. ce and will be recognized as drive C if any devices are attached NOTE MS DOS drive lettering assignments may not apply after a non MS DOS operating System has started Shortcut to Temporarily Override Boot Order To boot one time from a device other than the default device specified in Boot Order restart the computer and press F9 before the computer boots to the operating system After POST is completed a list of bootable devices is displayed Use the arrow keys to select the preferred bootable device and press Enter The computer then boots from the selected non default device for this one time Chapter 3 Computer Setup F10 Utility Computer Setup Security amp NOTE Support for specific Computer Setup options may vary depending on the hardware configuration Table 3 4 Computer Setup Security Option Description Setup Password Power On Password Allows you to set and enable a setup administrator password NOT E Ifthe setup password is set it is required to change Computer Setup options flash the ROM and make changes to certain plug and play settings under Windows See the Desktop Management Guide for more information Allows you to set and enable a power on password The power on password prompt appears after boot NOT from a power cycle If the user does not enter the correct power on password the unit will not E This password does not appear on warm boots such as Ctrl Al
40. computer Lint dust and other foreign matter can block the vents and limit the airflow Be sure to unplug the computer before cleaning the air vents Never operate the computer with the cover removed Operating Guidelines 27 Do not place computers so near each other that they are subject to each other s re circulated or preheated air Keep liquids away from the computer and keyboard Never cover the ventilation slots on the monitor with any type of material Install or enable power management functions of the operating system or other software including sleep states Routine Care General Cleaning Safety Precautions 3 2 e mom Never use solvents or flammable solutions to clean the computer Never immerse any parts in water or cleaning solutions apply any liquids to a clean cloth and then use the cloth on the component Always unplug the computer when cleaning with liquids or damp cloths Always unplug the computer before cleaning the keyboard mouse or air vents Disconnect the keyboard before cleaning it Wear safety glasses equipped with side shields when cleaning the keyboard Cleaning the Computer Case Follow all safety precautions in General Cleaning Safety Precautions on page 28 before cleaning the computer To clean the computer case follow the procedures described below To remove light stains or dirt use plain water with a clean lint free cloth or swab For stronger stains use a mild dishwa
41. configuration Table 3 3 Computer Setup Storage Option Description Device Configuration Lists all installed BIOS controlled storage devices When a device is selected detailed information and options are displayed The following options may be presented Hard Disk Size model firmware serial number connector color SMART emulation type Emulation type has the following choices e None prevents BIOS data accesses and disables it as a boot device e Hard Disk treated as a hard disk Translation Mode ATA disks only Lets you select the translation mode to be used for the device This enables the BIOS to access disks partitioned and formatted on other systems and may be necessary for users of older versions of UNIX e g SCO UNIX version 3 2 Options are Automatic Bit Shift LBA Assisted User and Off User mode allows you to specify the parameters logical cylinders heads and sectors per track used by the BIOS to translate disk I O requests from the operating system or an application into terms the hard drive can accept Logical cylinders may not exceed 1024 The number of heads may not exceed 256 The number of sectors per track may not exceed 63 These fields are only visible and changeable when the drive translation mode is set to User CAUTION Ordinarily the translation mode selected automatically by the BIOS should not be changed If the selected translation mode is not compatible with the transla
42. ctive 26 Chapter 5 Identifying the Chassis Routine Care and Disassembly Preparation Recommended Materials and Equipment Materials and equipment that are recommended for use in preventing static electricity include Antistatic tape Antistatic smocks aprons or sleeve protectors Conductive bins and other assembly or soldering aids Conductive foam Conductive tabletop workstations with ground cord of one megohm 10 resistance Static dissipative table or floor mats with hard tie to ground Field service kits Static awareness labels Wrist straps and footwear straps providing one megohm 10 resistance Material handling packages Conductive plastic bags Conductive plastic tubes Conductive tote boxes Opaque shielding bags Transparent metallized shielding bags Transparent shielding tubes Operating Guidelines To prevent overheating and to help prolong the life of the computer Keep the computer away from excessive moisture direct sunlight and extremes of heat and cold Operate the computer on a sturdy level surface Leave a 10 2 cm 4 inch clearance on all vented sides of the computer and above the monitor to permit the required airflow Never restrict the airflow into the computer by blocking any vents or air intakes Do not place the keyboard with the keyboard feet down directly against the front of the desktop unit as this also restricts airflow Occasionally clean the air vents on all vented sides of the
43. d Control panel message Description Recommended action 1720 SMART Hard Drive Detects Imminent Hard drive is about to fail Some hard 1 Determine if hard drive is giving correct Failure drives have a hard drive firmware patch that error message Enter Computer Setup will fix an erroneous error message and run the Drive Protection System test under Storage gt DPS Self test 2 Apply hard drive firmware patch if applicable Available at http www hp com support 3 Back up contents and replace hard drive 1801 Microcode Patch Error Processor is not supported by ROM BIOS 1 Upgrade BIOS to proper version 2 Change the processor 1802 Processor Not Supported Recently installed processor is not Install a processor supported by your supported by the system System 1805 Ambient Temperature Previously Over This system was placed in a low power Make sure the system meets the HP Limit state to prevent damage due to excessive enclosure guidelines as listed in the environmental temperature QuickSpecs including the following 1 Clean the air vents on the front back or any other vented side of the computer 2 Ensure that there is a 10 2 cm 4 in clearance on all vented sides of the computer to permit the required airflow 3 Ensure that computers are not so near each other that they are subject to each other s re circulated or preheated air 4 Ifthe computer is within an enclosure ensure that there is p
44. d follow the instructions on the screen 2 Once an Internet connection has been established click the Start button 3 Select the All Programs menu 4 Click on the Windows Update link In Windows Vista and Windows 7 the Windows Update screen appears Click view available updates and make sure all critical updates are selected Click the Install button and follow the instructions on the screen In Windows XP you will be directed to the Microsoft Windows Update Web site If you see one or more pop up windows that ask you to install a program from http www microsoft com click Yes to install the program Follow the instructions on the Microsoft Web site to scan for updates and install critical updates and service packs It is recommended that you install all of the critical updates and service packs 5 After the updates have been installed Windows will prompt you to reboot the machine Be sure to save any files or documents that you may have open before rebooting Then select Yes to reboot the machine Installing or Upgrading Device Drivers Windows systems When installing optional hardware devices after the operating system installation is complete you must also install the drivers for each of the devices If prompted for the i386 directory replace the path specification with C N1386 or use the Browse button in the dialog box to locate the i386 folder This action points the operating system to the appropriate drivers O
45. d set requirements country specific 107 power supply 108 processor removal and replacement procedures 57 spare part numbers 33 R rear components 4 removal and replacement processor 57 removal and replacement procedures All in One chassis 38 Bluetooth module 53 cable connector 65 display control board 71 display panel 90 fan 83 graphics board 59 hard drive 44 hard drive connector 81 heat sink 56 hood sensor 79 I O panel 61 inverter board 75 memory 47 optical drive 42 optical drive connector board 77 outer left rear panel 69 110 Index port cover 40 power button board 73 preparing to disassemble the computer 38 small fan 55 small rear cover 39 speakers 85 stand 41 system board 88 system board shield 86 thermal module 56 TV tuner module 63 upper rear panel 49 webcam module 51 WLAN module 67 S safety precautions cleaning 28 SATA connectors on system board 22 data cable pinouts 22 hard drive characteristics 22 screws correct size 30 service considerations 29 side components 4 small fan removing 55 small rear cover removing 39 software servicing computer 29 spare part number tamper resistent wrench 30 Torx T 15 screwdriver 29 speakers removing 85 specifications computer 108 stand removing 41 static electricity 25 system board removing 88 SATA connectors 22 spare part numbers 32 36 system board shield removing 86 T tamper proof screws tool 30 temperature control 27 thermal module re
46. d with three screws Figure 7 46 Fan location To remove the fan 1 oe e me m 10 Prepare the computer for disassembly see Preparing to Disassemble the Computer on page 38 Remove the small rear cover see Small Rear Cover on page 39 Remove the port cover see Port Cover on page 40 Remove the stand see Stand on page 41 Remove the drive cover see Optical Drive on page 42 Remove the memory cover see Memory on page 47 Remove the upper rear panel see Upper Rear Panel on page 49 Remove the I O panel see l O Panel on page 61 Remove the outer left panel see Outer Left Rear Panel on page 69 Disconnect the fan cable from the system board connector Fan 83 11 Remove the three screws that secure the fan to the computer Figure 7 47 Removing the fan 12 Lift the fan from the computer To install the fan reverse the removal procedures 84 Chapter 7 Removal and Replacement Procedures All in One AIO Chassis Speakers The speakers are located at the bottom of the computer Two separate speakers are each secured by two screws The left speaker connects to the right speaker and the right speaker connects to the system board Figure 7 48 Speaker location To remove the speakers Prepare the computer for disassembly see Preparing to Disassemble the Computer on page 38 Remove the small rear cover see Small Rear Co
47. de proper ground a strap must be worn snug against bare skin The ground cord must be connected and fit snugly into the banana plug connector on the grounding mat or workstation Heel straps Toe straps Boot straps can be used at standing workstations and are compatible with most types of shoes or boots On conductive floors or dissipative floor mats use them on both feet with a maximum of one megohm 10 resistance between the operator and ground Static Shielding Protection Levels Method Voltage Antistatic plastic 1 500 Carbon loaded plastic 7 500 Metallized laminate 15 000 Grounding the Work Area To prevent static damage at the work area use the following precautions Cover the work surface with approved static dissipative material Provide a wrist strap connected to the work surface and properly grounded tools and equipment Use static dissipative mats foot straps or air ionizers to give added protection Handle electrostatic sensitive components parts and assemblies by the case or PCB laminate Handle them only at static free work areas Turn off power and input signals before inserting and removing connectors or test equipment Use fixtures made of static safe materials when fixtures must directly contact dissipative surfaces Keep work area free of nonconductive materials such as ordinary plastic assembly aids and Styrofoam Use field service tools such as cutters screwdrivers and vacuums that are condu
48. ded power supply cable is seated into the followed by a two second connector on the system board pause Beeps stop after fifth iteration but LEDs continue 2 Check if a device is causing the problem by until problem is solved removing ALL attached devices such as hard diskette or optical drives and expansion cards Power on the system If the system enters the POST then power off and replace one device at a time and repeat this procedure until failure occurs Replace the device that is causing the failure Continue adding devices one at a time to ensure all devices are functioning properly 3 Replace the power supply 4 Replace the system board Red Power LED flashes five 5 Pre video memory error CAUTION To avoid damage to the DIMMs or times once every second the system board you must unplug the computer followed by a two second power cord before attempting to reseat install or pause Beeps stop after fifth remove a DIMM module iteration but LEDs continue until problem is solved 1 Reseat DIMMs 2 Replace DIMMs one at a time to isolate the faulty module 3 Replace third party memory with HP memory 4 Replace the system board Red Power LED flashes six 6 Pre video graphics error For systems with a graphics card times once every second followed by a two second 1 Reseatthe graphics card pause Beeps stop after fifth iteration but LEDs continue 2 Replace the graphics card until problem is solved 3 Replace the sy
49. dvanced gt Device Options Reset the date and time under Control Panel If the problem persists replace the RTC battery See the Hardware Reference Guide for instructions on installing a new battery or contact an authorized dealer or reseller for RTC battery replacement POST Numeric Codes and Text Messages 93 Table A 1 Numeric Codes and Text Messages continued Control panel message 163 Time amp Date Not Set Description Invalid time or date in configuration memory RTC real time clock battery may need to be replaced Recommended action Reset the date and time under Control Panel Computer Setup can also be used If the problem persists replace the RTC battery See the Hardware Reference Guide for instructions on installing a new battery or contact an authorized dealer or reseller for RTC battery replacement 164 MemorySize Error Memory amount has changed since the last boot memory added or removed Press the F1 key to save the memory changes 164 MemorySize Error Memory configuration incorrect 1 Run Computer Setup or Windows utilities 2 Make sure the memory module s are installed properly 3 If third party memory has been added test using HP only memory 4 Verify proper memory module type 201 Memory Error RAM failure 1 Ensure memory modules are correctly installed 2 Verify proper memory module type 3 Remove and replace the identified
50. e Integrated MAC address for embedded enabled NIC if applicable e System BIOS includes family name and version e Chassis serial number e Assettracking number e ME firmware version e Management mode Displays copyright notice Set Time and Date Allows you to set system time and date Flash System ROM Allows you to update the system ROM with a BIOS image file located on a USB flash media device or CD ROM Replicated Setup Save to Removable Media Saves system configuration including CMOS to a USB flash media device or a diskette like device a storage device set to emulate a diskette drive Restore from Removable Media Restores system configuration from a a USB flash media device or a diskette like device Default Setup Apply Defaults and Exit Save Current Settings as Default Saves the current system configuration settings as the default Restore Factory Settings as Default Restores the factory system configuration settings as the default Applies the currently selected default settings and clears any established passwords Ignore Changes and Exit Exits Computer Setup without applying or saving any changes Save Changes and Exit Saves changes to system configuration or default settings and exits Computer Setup Chapter 3 Computer Setup F10 Utility Computer Setup Storage amp NOTE Support for specific Computer Setup options may vary depending on the hardware
51. e egaaaeaasaeaaeeaeeeeeeeeeeeeees 13 Computer Setup POWE sicccscscetisatisdssaadetdaatianacercaesandscassnasandedgaanasatvedsnaasamauadanbatenedacaasaaadcs 17 Computer Setup Advanced ccccccccccecsececeseesseeeeeceeceeecceeeesaeaesseassseeeeeeeeeeeesesaeaeaeaaessneess 18 Recovering the Configuration Settings sssssssssssssssssssssseeeeneeen enne nennen 21 4 Serial ATA SATA Drive Guidelines and Features ener nnne enne nnne nennen 22 SATA WERDE 22 SATA Hard Drive Cables 20 0 0 cccccceceeeecececne cence eee ee eee ee cea aaaeaaeeeeeeeeeeeeesecaaaaacaeeaeeeseeeeseeseceecsuaeeeeeeeeees 22 SATA Data Cable tete ito rete eed e Rasen tea enin ee RR Pk e ea tea aenea e a d d RUE 22 SMART EMPTUM m 23 Hard Drive Capacities sssssssssssssssssssseessesenee ener ne emere nnn nh nn nennen rente terr nn n nennen nen 23 5 Identifying the Chassis Routine Care and Disassembly Preparation eeeeeeesesssss 24 Chassis Designation 0 00 0 cece ee erent ee een ne eee errr nene nrne einen n nnns innen nnne nenne nennen ener 24 AIFIN OMG mI 24 Electrostatic Discharge Information ssssseeeeeeneeeen nm nennen nnne nnns 25 Generating Static sssssssssssssssesseeeeee ennemi en nee rrr en nennen 25 Preventing Electrostatic Damage to Equipment sssssseee 25 Personal Groundi
52. e to a 45 degree angle and then remove it from the system board 3 Figure 7 31 Removing the WLAN module Eh ow L joe P El 1 od i ms 7 venit uoti i To install the WLAN module reverse the removal procedures NOTE WLAN modules are designed with a notch to prevent incorrect insertion Chapter 7 Removal and Replacement Procedures All in One AIO Chassis Outer Left Rear Panel The outer left rear panel is secured with two screws You must pry it off at the seams around the edges of the computer To remove the outer left rear panel Prepare the computer for disassembly see Preparing to Disassemble the Computer on page 38 Remove the small rear cover see Small Rear Cover on page 39 Remove the port cover see Port Cover on page 40 Remove the stand see Stand on page 41 Remove the drive cover see Optical Drive on page 42 Remove the memory cover see Memory on page 47 Remove the upper rear panel see Upper Rear Panel on page 49 Remove the I O panel see O Panel on page 61 Remove the three screws that secure the panel to the computer Figure 7 32 Removing the outer left rear panel screws Outer Left Rear Panel 69 10 Using a wedge type tool insert the tool in the seams on the sides of the computer and work your way around loosening the tabs that secure the front of the computer to the rear Figure 7 33 Removing the outer left rear panel 11 Rem
53. eallocated sector count spin retry count and calibration retry count If the drive determines that a failure is imminent it generates a fault alert Hard Drive Capacities The combination of the file system and the operating system used in the computer determines the maximum usable size of a drive partition A drive partition is the largest segment of a drive that may be properly accessed by the operating system A single hard drive may therefore be subdivided into a number of unique drive partitions in order to make use of all of its space Because of the differences in the way that drive sizes are calculated the size reported by the operating system may differ from that marked on the hard drive or listed in the computer specification Drive size calculations by drive manufacturers are bytes to the base 10 while calculations by Microsoft are bytes to the base 2 Drive Partition Capacity Limits Maximum Size File System Controller Type Operating System Partition Drive FAT 32 ATA Windows 2000 XP Vista 32 GB 2 TB NTFS ATA Windows 2000 XP Vista 2 TB 2 TB SMART ATA Drives 23 5 Identifying the Chassis Routine Care and Disassembly Preparation This chapter provides general service information for the computer Adherence to the procedures and precautions described in this chapter is essential for proper service A CAUTION When the computer is plugged into an AC power source voltage is always applied to the system board Y
54. ed Option Heading Power On Options Allows you to set e POST mode QuickBoot Clear Memory FullBoot or FullBoot Every x Days QuickBoot Do not clear memory or perform a memory test FullBoot Memory test count on cold boot Clears memory on all boots 18 Chapter 3 Computer Setup F10 Utility Table 3 6 Computer Setup Advanced continued Clear Memory No memory count on cold boot Clears memory on all boots FullBoot Every x Days Memory count on 1st cold boot on or after the xth day No more memory counts until 1st cold boot on or after x days Clears memory on all boots e POST messages enable disable Suppresses most POST messages such as memory count product name and other non error text messages If a POST error occurs the error is displayed regardless of the mode selected e F9 prompt hidden displayed Enabling this feature will display the text F9 Boot Menu during POST Disabling this feature prevents the text from being displayed However pressing F9 will still access the Shortcut Boot Order Menu screen See Storage gt Boot Order for more information e F10 prompt hidden displayed Enabling this feature will display the text F10 Setup during POST Disabling this feature prevents the text from being displayed However pressing F10 will still access the Setup screen e F11prompt hidden displayed Setting this feature to displayed will display the text F11 Recovery during P
55. egion 621424 001 For use in Hong Kong and China 621423 001 5 Webcam module 625254 001 6 Processor includes replacement thermal material Intel Core2 Duo processors e X E8600 3 33 GHz 6 MB L2 cache 1333 MHz Front side bus FSB 497732 001 e X E8500 3 16 GHz 6 MB L2 cache 1333 MHz FSB 466170 001 e X E8400 3 00 GHz 6 MB L2 cache 1333 MHz FSB 466169 001 e E7600 3 06 GHz 3 MB L2 cache 1066 MHz FSB 573954 001 e E7500 2 93 GHz 3 MB L2 cache 1066 MHz FSB 531988 001 Intel Pentium processors e X E6700 3 20 GHz 2 MB L2 cache 1066 MHz FSB 418950 001 e X E6600 3 06 GHz 2 MB L2 cache 1066 MHz FSB 602070 001 e X E6500 2 93 GHz 2 MB L2 cache 1066 MHz FSB 586748 001 e X E5500 2 80 GHz 2 MB L2 cache 800 MHz FSB 613035 001 e E5400 2 70 GHz 2 MB L2 cache 800 MHz FSB 586743 001 Intel Celeron processor e X E3300 2 50 GHz 1 MB L2 cache 800 MHz FSB 585886 001 AC adapter external not illustrated 180W 618020 001 150W 618019 001 7 WLAN module 802 11b g n 593897 001 8 Hard drive 1000 GB 621418 001 500 GB 621421 001 320 GB 621420 001 250 GB 621419 001 80 GB solid state drive 607817 001 Computer major components 33 34 Item Description Spare part number Keyboard not illustrated USB e Brazil 590271 201 e International English 590271 L31 e Latin America 590271 161 PS 2 e Brazil 611374 203 e International English 611374 L33 e L
56. failure 1 Reconnect the keyboard with computer turned off 2 Ensure that none of the keys are depressed 3 Replace the keyboard 4 Replace the system board 510 Flash Screen Image Corrupted Flash Screen image has errors Reflash the system ROM with the latest BIOS image 511 CPU Fan not Detected CPU fan is not connected or may have malfunctioned is Reseat CPU fan 2 Reseat fan cable 3 Replace CPU fan 512 Rear Chassis Fan not Detected Rear chassis fan is not connected or may 1 Reseatrear chassis fan have malfunctioned 2 Reseatfan cable 3 Replace rear chassis fan 513 Front Chassis fan not detected Front chassis fan is not connected or may 1 Reseat front chassis fan have malfunctioned 2 Reseatfan cable 3 Replace front chassis fan 912 Computer Cover Has Been Removed Since Last System Startup Computer cover was removed since last System startup No action required 917 Front Audio Not Connected Front audio harness has been detached or unseated from motherboard Reconnect or replace front audio harness 921 Device in PCI Express slot failed to initialize There is an incompatibility problem with this device and the system or PCI Express Link could not be retrained to an x1 Try rebooting the system If the error reoccurs the device may not work with this system POST Numeric Codes and Text Messages 95 Table A 1 Numeric Codes and Text Messages continue
57. faulty memory module s 4 Ifthe error persists after replacing memory modules replace the system board 213 Incompatible Memory Module in Memory Socket s X X A memory module in memory socket identified in the error message is missing critical SPD information or is incompatible with the chipset 1 Verify proper memory module type 2 Try another memory socket 3 Replace DIMM with a module conforming to the SPD standard 214 DIMM Configuration Warning Populated DIMM Configuration is not optimized Rearrange the DIMMs so that each channel has the same amount of memory 219 ECC Memory Module Detected ECC Modules not supported on this Platform Recently added memory module s support ECC memory error correction 1 If additional memory was recently added remove it to see if the problem remains 2 Check product documentation for memory support information 94 Appendix A POST Error Messages Table A 1 Numeric Codes and Text Messages continued Control panel message Description Recommended action 301 Keyboard Error Keyboard failure 1 Reconnect keyboard with computer turned off 2 Check connector for bent or missing pins 3 Ensure that none of the keys are depressed 4 Replace keyboard 303 Keyboard Controller Error I O board keyboard controller 1 Reconnect keyboard with computer turned off 2 Replace the system board 304 Keyboard or System Unit Error Keyboard
58. he system You may need to power cycle the system to manage DriveLock enabled drives See the Desktop Management Guide for more information Chapter 3 Computer Setup F10 Utility Table 3 4 Computer Setup Security continued System Security some models these options are hardware dependent Data Execution Prevention some models enable disable Helps prevent operating system security breaches PAVP Models with Blu ray drives disabled min max PAVP enables the Protected Audio Video Path in the Chipset This may allow viewing of some protected high definition content that would otherwise be prohibited from playback Selecting Max will assign 96 Megabytes of system memory exclusively to PAVP Virtualization Technology some models enable disable Controls the virtualization features of the processor Changing this setting requires turning the computer off and then back on Virtualization Technology Directed I O some models enable disable Controls virtualization DMA remapping features of the chipset Changing this setting requires turning the computer off and then back on Trusted Execution Technology some models enable disable Controls the underlying processor and chipset features needed to support a virtual appliance Changing this setting requires turning the computer off and then back on To enable this feature you must enable the following features e Embedded Security Device Support e Virtualiz
59. ility to boot the system from removable media SATA Emulation Allows you to choose how the SATA controller and devices are accessed by the operating system There are two supported options AHCI and IDE AHCI default option Allows operating systems with AHCI device drivers loaded to take advantage of more advanced features of the SATA controller IDE This is the most backwards compatible setting of the two options Operating systems usually do not require additional driver support in IDE mode NOTE The AHCI device driver must be installed prior to attempting to boot from an AHCI volume If you attempt to boot from an AHCI volume without the required device driver installed the system will crash blue screen DPS Self Test Allows you to execute self tests on ATA hard drives capable of performing the Drive Protection System DPS self tests NOTE This selection will only appear when at least one drive capable of performing the DPS self tests is attached to the system Boot Order Allows you to e Specify the order in which attached devices such as a USB flash media device hard drive optical drive or network interface card are checked for a bootable operating system image Each device on the list may be individually excluded from or included for consideration as a bootable operating system source e Specify the order of attached hard drives The first hard drive in the order will have priority in the boot sequen
60. ing DIPs from Styrofoam 3 500 V 5 000 V 14 500 V Removing bubble pack from PCB 7 000 V 20 000 V 26 500 V Packing PCBs in foam lined box 5 000 V 11 000 V 21 000 V These are then multi packaged inside plastic tubes trays or Styrofoam Ef NOTE 700 volts can degrade a product Preventing Electrostatic Damage to Equipment Many electronic components are sensitive to ESD Circuitry design and structure determine the degree of sensitivity The following packaging and grounding precautions are necessary to prevent damage to electric components and accessories e To avoid hand contact transport products in static safe containers such as tubes bags or boxes e Protect all electrostatic parts and assemblies with conductive or approved containers or packaging Electrostatic Discharge Information 25 Keep electrostatic sensitive parts in their containers until they arrive at static free stations Place items on a grounded surface before removing them from their container Always be properly grounded when touching a sensitive component or assembly Avoid contact with pins leads or circuitry Place reusable electrostatic sensitive parts from assemblies in protective packaging or conductive foam Personal Grounding Methods and Equipment Use the following equipment to prevent static electricity damage to equipment Wrist straps are flexible straps with a maximum of one megohm 10 resistance in the ground cords To provi
61. l on page 61 9 Remove the two screws 1 that secure the connector to the computer 10 Disconnect the antenna cable from the TV tuner module 2 Cable Connector 65 11 Lift the cable connector from the computer Figure 7 29 Removing the cable connector To install the cable connector reverse the removal procedures 66 Chapter 7 Removal and Replacement Procedures All in One AIO Chassis WLAN Module Description Spare part number WLAN module 802 11b g n 593897 001 The WLAN module is located on the lower right side of the computer The module is secured with one screw and has two connected antennas Figure 7 30 WLAN module location To remove the WLAN module 1 Prepare the computer for disassembly see Preparing to Disassemble the Computer on page 38 2 Remove the small rear cover see Small Rear Cover on page 39 Remove the port cover see Port Cover on page 40 Remove the stand see Stand on page 41 Remove the memory cover see Memory on page 47 3 4 5 Remove the drive cover see Optical Drive on page 42 6 7 Remove the upper rear panel see Upper Rear Panel on page 49 8 Remove the I O panel see O Panel on page 61 9 Remove the cable connector see Cable Connector on page 65 10 Disconnect the two antenna cables from the module 1 11 Remove the screw 2 that secures the module to the computer WLAN Module 67 68 12 Liftthe modul
62. ltage select switch feature on the computer permits it to operate from any line voltage between 100 120 or 220 240 volts AC Power supplies on those computers that do not have external power switches are equipped with internal switches that sense the incoming voltage and automatically switch to the proper voltage The power cord set received with the computer meets the requirements for use in the country where you purchased the equipment Power cord sets for use in other countries must meet the requirements of the country where you use the computer General Requirements The requirements listed below are applicable to all countries 1 The power cord must be approved by an acceptable accredited agency responsible for evaluation in the country where the power cord set will be installed 2 The power cord set must have a minimum current capacity of 10A 7A Japan only and a nominal voltage rating of 125 or 250 volts AC as required by each country s power system 3 The diameter of the wire must be a minimum of 0 75 mm or 18AWG and the length of the cord must be between 1 8 m 6 feet and 3 6 m 12 feet The power cord should be routed so that it is not likely to be walked on or pinched by items placed upon it or against it Particular attention should be paid to the plug electrical outlet and the point where the cord exits from the product A WARNING Do not operate this product with a damaged power cord set If the power cord set is
63. module socket 1 and remove the memory module from the socket 2 Figure 7 13 Removing the memory module Ef NOTE If you are removing both cards you must remove the upper one before removing the lower one To install a memory module reverse the removal procedures 48 Chapter 7 Removal and Replacement Procedures All in One AIO Chassis Upper Rear Panel The upper rear panel is secured with three screws Removing it allows access to the fans heat sink processor and optional TV tuner Figure 7 14 Upper rear panel location To remove the upper rear panel 1 Prepare the computer for disassembly see Preparing to Disassemble the Computer on page 38 2 Remove the small rear cover see Small Rear Cover on page 39 Remove the port cover see Port Cover on page 40 Remove the stand see Stand on page 41 Remove the drive cover see Optical Drive on page 42 p m S P Remove the memory cover see Memory on page 47 Upper Rear Panel 49 7 Remove the three screws that secure the panel to the computer Figure 7 15 Removing the upper rear panel 8 Liftthe panel from the computer To replace the panel reverse the removal procedures 50 Chapter 7 Removal and Replacement Procedures All in One AIO Chassis Webcam Module Description Spare part number Webcam module 625254 001 The webcam module is located at the top of the computer It is secured with two screws and has
64. more than one graphics controller is installed Device Options Allows you to set e Num Lock State at Power On off on e S5 Wake on LAN enable disable o To disable Wake on LAN during the off state S5 use the arrow left and right keys to select the Advanced Device Options menu and set the S5 Wake on LAN feature to Disable This obtains the lowest power consumption available on the computer during S5 It does not affect the ability of the computer to Wake on LAN from suspend or hibernation but will prevent it from waking from S5 via the network It does not affect operation of the network connection while the computer is on o If a network connection is not required completely disable the network controller NIC by using the arrow left and right keys to select the Security gt Device Security menu Set the Network Controller option to Device Hidden This prevents the network controller from being used by the operating system and reduces the power used by the computer in S5 e Multi Processor enable disable This option may be used to disable multi processor support under the OS e Internal Speaker some models does not affect external speakers e NIC Option ROM Download PXE Disable iSCSI The BIOS contains an embedded NIC option ROM to allow the unit to boot through the network to a PXE server This is typically used to download a corporate image to a hard drive The NIC option ROM takes up memory space below
65. moving 56 thermal module spare part number 32 37 tools servicing 29 Torx T15 screwdriver 29 TV tuner module removing 63 spare partnumber 33 36 37 U upper rear panel removing 49 USB pin assignments 104 V ventilation proper 27 Ww webcam module removing 51 spare partnumber 33 37 WLAN module removing 67 spare partnumber 33 36
66. ncludes some text messages that may be encountered during POST Ef NOTE The computer will beep once after a POST text message is displayed on the screen Table A 1 Numeric Codes and Text Messages Control panel message 101 Option ROM Checksum Error Description System ROM or expansion board option ROM checksum Recommended action 1 Verify the correct ROM 2 Flash the ROM if needed 3 If an expansion board was recently added remove it to see if the problem remains 4 Clear CMOS 5 Ifthe message disappears there may be a problem with the expansion card 6 Replace the system board 103 System Board Failure DMA or timers 1 Clear CMOS 2 Remove expansion boards 3 Replace the system board 110 Out of Memory Space for Option ROMs Recently added PCI expansion card contains an option ROM too large to download during POST 1 Ifa PCI expansion card was recently added remove it to see if the problem remains 2 n Computer Setup set Advanced gt Device Options gt NIC PXE Option ROM Download to DISABLE to prevent PXE option ROM for the internal NIC from being downloaded during POST to free more memory for an expansion card s option ROM Internal PXE option ROM is used for booting from the NIC to a PXE server 162 System Options Not Set Configuration incorrect RTC real time clock battery may need to be replaced Run Computer Setup and check the configuration in A
67. ne AIO Chassis The following sections provide information about disassembling various components of the HP Pro All in One Preparing to Disassemble the Computer To avoid injury and equipment damage always complete the following steps in order when opening the HP Pro All in One 1 2 Remove all media CD DVD etc from the computer Shut down the computer After the system has completely shut down disconnect the power adapter from the back of the HP Pro All in One Disconnect all other attached cables from the back of the computer Place the computer face down on a soft flat surface HP recommends that you set down a blanket towel or other soft cloth to protect the touch screen surface from scratches or other damage A WARNING Beware of sharp edges inside the chassis Chapter 7 Removal and Replacement Procedures All in One AIO Chassis Small Rear Cover The small rear cover is located above the stand You must remove it to remove the drive cover To remove the small rear cover 1 Prepare the computer for disassembly see Preparing to Disassemble the Computer on page 38 2 At the slots in the top of the cover 1 pry the cover loose and then lift it off the computer 2 Figure 7 1 Removing the small rear cover To replace the cover reverse the removal procedures Small Rear Cover 39 Port Cover The port cover is located on the rear bottom of the back of the computer You must remove it to
68. near the bottom left side of the fan sink It is secured by two screws and has one connector Figure 7 40 Optical drive connector board location To remove the optical drive connector board 1 DUO Doux 3 o Ob se 10 Prepare the computer for disassembly see Preparing to Disassemble the Computer on page 38 Remove the small rear cover see Small Rear Cover on page 39 Remove the port cover see Port Cover on page 40 Remove the stand see Stand on page 41 Remove the drive cover see Optical Drive on page 42 Remove the memory cover see Memory on page 47 Remove the upper rear panel see Upper Rear Panel on page 49 Remove the I O panel see I O Panel on page 61 Remove the outer left panel see Outer Left Rear Panel on page 69 Remove two screws 1 that secure the board to the computer Optical Drive Connector Board 77 11 Lift the board to gain easier access to the connector and then disconnect the cable from the board 2 amp NOTE Be careful not to damage the cable when disconnecting it from the board Do not pull on the wires Figure 7 41 Removing the optical drive connector board 12 Remove the board from the computer To install the optical drive connector board reverse the removal procedures 78 Chapter 7 Removal and Replacement Procedures All in One AIO Chassis Hood Sensor The hood sensor is located just below the fan sink It is secured
69. ng Methods and Equipment sssssssssssseeee 26 Grounding the Work Area 1 eet erceene ee E EE E EE 26 Recommended Materials and Equipment ssssssssssssssseeeeeeneneenne 27 Operating Guidelines P Rate Ere ita Reda nda pends ieee ete 27 Ro tine Care DTE 28 General Cleaning Safety Precautions ssssssssseeeeeene nennen 28 Cleaning the Computer Case sss AREE E EEEE 28 Cleaning the Keyboatd itti nested e ode cor dt hi dede 28 Cleaning the Monitor ssssssseeeeenenee mene nnne nenne nnne innen nnne rennes 29 Cleaning the MOUS6 rre deerit eet aed rre Fete i eed LEE Tee HEY PE A u da 29 Servic Considerations os E 29 Tools and Software Requirements cccecceececeeeeeeeeeeeececacencaccaecaaecaeeeeeeeeeeeeeeeeeeeeeeeeeess 29 SCREWS M 30 Cables and Connectors ssssssssssssssssssesseeneeeeeenee nennen errem nennen nnne nnn nen 30 Hard Drives pL 30 Lithium Coin Celli Battery e ete rte aaa ER Mee Na a AE aaa 31 6 Mustrated paris Catalog 32 Computer major COMPONEMNS entertained x nd pe d e Re NR Rt d a Rt RR RR a 32 Mass storage devices sssssssssssssseeneeeeee eene NA ANAKNA nnns dinner inet n nemen n retener enne ns 35 Sequential part number listing 2 ccc cee cee cece cee eee eeee eee teen cnet ence e e a E Eaa Eaa aaaeaii 36
70. ntil they are unsecured Enable or disable removable media boot ability Chapter 3 Computer Setup F10 Utility Solve system configuration errors detected but not automatically fixed during the Power On Self Test POST Replicate the system setup by saving system configuration information on a USB flash drive and restoring it on one or more computers Execute self tests on a specified ATA hard drive when supported by drive Enable or disable DriveLock security when supported by drive Using Computer Setup F10 Utilities Computer Setup can be accessed only by turning the computer on or restarting the system To access the Computer Setup Utilities menu complete the following steps 1 Turn on or restart the computer If you are in Microsoft Windows click Start Shut Down Restart As soon as the computer is turned on press F10 before the computer boots to the operating system to enter Computer Setup Press Enter to bypass the title screen if necessary NOTE f you do not press F10 at the appropriate time you must restart the computer and again press F10 before the computer boots to the operating system to access the utility Select your language from the list and press Enter A choice of five headings appears in the Computer Setup Utilities menu File Storage Security Power and Advanced Use the arrow left and right keys to select the appropriate heading Use the arrow up and down keys to select
71. on during the reassembly process Improper cable placement can damage the computer Hard Drives 30 Handle hard drives as delicate precision components avoiding all physical shock and vibration This applies to failed drives as well as replacement spares If a drive must be mailed place the drive in a bubble pack mailer or other suitable protective packaging and label the package Fragile Handle With Care Do not remove hard drives from the shipping package for storage Keep hard drives in their protective packaging until they are actually mounted in the CPU Avoid dropping drives from any height onto any surface If you are inserting or removing a hard drive turn off the computer Do not remove a hard drive while the computer is on or in standby mode Before handling a drive ensure that you are discharged of static electricity While handling a drive avoid touching the connector For more information about preventing electrostatic damage refer to Electrostatic Discharge Information on page 25 Do not use excessive force when inserting a drive Avoid exposing a hard drive to liquids temperature extremes or products that have magnetic fields such as monitors or speakers Chapter 5 Identifying the Chassis Routine Care and Disassembly Preparation Lithium Coin Cell Battery A The battery that comes with the computer provides power to the real time clock and has a minimum lifetime of about three years See the a
72. one connector Figure 7 16 Webcam module location To remove the webcam module 1 Prepare the computer for disassembly see Preparing to Disassemble the Computer on page 38 2 Remove the small rear cover see Small Rear Cover on page 39 Remove the port cover see Port Cover on page 40 Remove the stand see Stand on page 41 Remove the drive cover see Optical Drive on page 42 Remove the memory cover see Memory on page 47 SUO P p o o pe p Remove the rear panel see Upper Rear Panel on page 49 Webcam Module 51 8 Remove the two screws that secure the webcam module to the computer amp NOTE Make note of grounding wire placement for proper installation later Figure 7 17 Removing the webcam module 9 Lift the webcam module as much as the cable allows and then disconnect the cable from the module To install a webcam module reverse the removal procedures 52 Chapter 7 Removal and Replacement Procedures All in One AIO Chassis Bluetooth Module Description Spare part number Bluetooth module 617047 001 The Bluetooth module is located at the top of the computer to the right of the webcam module The Bluetooth module is secured in a plastic holder and has one cable Figure 7 18 Bluetooth module location To remove the Bluetooth module 1 Prepare the computer for disassembly see Preparing to Disassemble the Computer on page 38 2 Remove the small rea
73. ou must disconnect the power cord from the power source before opening the computer to prevent system board or component damage Chassis Designation An all in one form factor is available All in One 24 Chapter 5 Identifying the Chassis Routine Care and Disassembly Preparation Electrostatic Discharge Information A sudden discharge of static electricity from your finger or other conductor can destroy static sensitive devices or microcircuitry Often the spark is neither felt nor heard but damage occurs An electronic device exposed to electrostatic discharge ESD may not appear to be affected at all and can work perfectly throughout a normal cycle The device may function normally for a while but it has been degraded in the internal layers reducing its life expectancy Networks built into many integrated circuits provide some protection but in many cases the discharge contains enough power to alter device parameters or melt silicon junctions Generating Static The following table shows that e Different activities generate different amounts of static electricity e Static electricity increases as humidity decreases Relative Humidity Event 55 40 10 Walking across carpet 7 500 V 15 000 V 35 000 V Walking across vinyl floor 3 000 V 5 000 V 12 000 V Motions of bench worker 400 V 800 V 6 000 V Removing DIPs from plastic tube 400 V 700 V 2 000 V Removing DIPs from vinyl tray 2 000 V 4 000 V 11 500 V Remov
74. ove the panel from the computer To replace the panel reverse the removal procedures 70 Chapter 7 Removal and Replacement Procedures All in One AIO Chassis Display Control Board The display control board is mounted on its side on the left side of the computer It is secured with two screws and has one connector Figure 7 34 Display control board location EE a To remove the display control board 1 10 Prepare the computer for disassembly see Preparing to Disassemble the Computer on page 38 Remove the small rear cover see Small Rear Cover on page 39 Remove the port cover see Port Cover on page 40 Remove the stand see Stand on page 41 Remove the drive cover see Optical Drive on page 42 Remove the memory cover see Memory on page 47 Remove the upper rear panel see Upper Rear Panel on page 49 Remove the I O panel see l O Panel on page 61 Remove the outer left panel see Outer Left Rear Panel on page 69 Remove the two screws that secure the board to the computer 1 Display Control Board 71 11 Disconnect the cable from the board 2 Ef NOTE Be careful not to damage the cable when disconnecting it from the board Do not pull on the wires Figure 7 35 Removing the display control board 12 Remove the board from the computer To install the display control board reverse the removal procedures 72 Chapter 7 Removal and Replacement Proced
75. persists update to the latest BIOS version and ME firmware version 3 If the error still persists replace the 98 Appendix A POST Error Messages System board Table A 1 Numeric Codes and Text Messages continued Control panel message 2232 AMT error during MEBx execution Description Error occurred during MEBx execution which fails into AMT grouping Recommended action 1 Reboot the computer 2 If the error persists update to the latest BIOS version and ME firmware version 3 If the error still persists replace the system board 2233 HECI error during MEBx execution Error occurred during MEBx execution which fails into MEI or HECI grouping 1 Reboot the computer 2 Ifthe error persists update to the latest BIOS version and ME firmware version 3 If the error still persists replace the System board Invalid Electronic Serial Number Electronic serial number is missing Enter the correct serial number in Computer Setup Network Server Mode Active and No Keyboard Attached Parity Check 2 Keyboard failure while Network Server Mode enabled Parity RAM failure or a PCI PCle device is asserting a SERR 1 Reconnect keyboard with computer turned off 2 Check connector for bent or missing pins 3 Ensure that none of the keys are depressed 4 Replace keyboard Run Computer Setup and Diagnostic utilities To disable a PCI PCle device from asserting a SER
76. ppropriate removal and replacement chapter for the chassis you are working on in this guide for instructions on the replacement procedures WARNING This computer contains a lithium battery There is a risk of fire and chemical burn if the battery is handled improperly Do not disassemble crush puncture short external contacts dispose in water or fire or expose it to temperatures higher than 140 F 60 C Do not attempt to recharge the battery NOTE Batteries battery packs and accumulators should not be disposed of together with the general household waste In order to forward them to recycling or proper disposal please use the public collection system or return them to HP their authorized partners or their agents Service Considerations 31 6 Illustrated parts catalog Computer major components Item Description Spare part number 1 System board 607818 001 2 Heat sink assembly thermal module includes replacement thermal material MXM graphic interface 625255 001 UMA graphic interface 625256 001 Memory modules PC3 10600 1333 MHz not illustrated 4 GB 593896 001 2 GB 593895 001 3 Graphics card 32 Chapter 6 Illustrated parts catalog Item Description Spare part number G210 512 MB 621426 001 HD5570 1 GB 628380 001 4 TV tuner module For use in the United States 613990 001 For use in the Asia Pacific r
77. r cover see Small Rear Cover on page 39 Remove the port cover see Port Cover on page 40 Remove the stand see Stand on page 41 3 4 5 Remove the drive cover see Optical Drive on page 42 6 Remove the memory cover see Memory on page 47 7 Remove the rear panel see Upper Rear Panel on page 49 8 Remove the screw 1 that secures the Bluetooth module to the computer 9 Lift the plastic lever on the holder 2 and the slide the Bluetooth module from the holder 3 Bluetooth Module 53 10 Lift the Bluetooth module as much as the cable allows remove the tape from the connector on the module 4 and then unplug the cable from the module Figure 7 19 Removing the Bluetooth module To install a Bluetooth module reverse the removal procedures 54 Chapter 7 Removal and Replacement Procedures All in One AIO Chassis Small Fan The small fan is located on the right side of the computer near the memory modules To remove the small fan 1 Prepare the computer for disassembly see Preparing to Disassemble the Computer on page 38 Remove the small rear cover see Small Rear Cover on page 39 Remove the port cover see Port Cover on page 40 Remove the stand see Stand on page 41 Remove the drive cover see Optical Drive on page 42 Remove the memory cover see Memory on page 47 a sr e E N Remove the rear panel see Upper Rear Panel on page 49 8 Disconnect the
78. rightness decrease button 14 HP optical mouse Wired or optional wireless Front Components Rear and Side Components Component Component 1 HP 6 in 1 Media Card Reader 13 Stereo audio line out 2 IEEE 1394 port 14 4 USB 2 0 ports 3 2 USB 2 0 ports 15 PS 2 mouse port 4 Headphone jack 16 M PS 2 keyboard port 5 Microphonelline in jack 17 USB 2 0 port used for optional wireless keyboard mouse transmitter receiver 6 Hard drive access 18 RJ 45 Gigabit Ethernet port 7 Optical drive access 19 X Power connector with LED indicator 8 Removable access panels 20 X VESA compliant mounting holes 4 9 Memory access 21 Adjustable tilt and swivel stand 10 DisplayPort 22 Access cover panel 11 TV tuner coax jacks optional 23 Lock slot 12 IR Emitter Blaster output optional Chapter 1 Product Features 2 Er Installing and Customizing the Software If your computer was not shipped with a Microsoft operating system some portions of this documentation do not apply Additional information is available in online help after you install the operating system NOTE Ifthe computer was shipped with Windows Vista or Windows 7 loaded you will be prompted to register the computer with HP Total Care before installing the operating system You will see a brief movie followed by an online registration form Fill out the form click the Begin button and
79. roper intake and exhaust ventilation for the enclosure 2200 PMM Allocation Error during MEBx Memory error during POST execution of the 1 Reboot the computer Download Management Engine ME BIOS Extensions option ROM 2 Unplug the power cord re seat the memory modules and reboot the computer 3 If the memory configuration was recently changed unplug the computer restore the original memory configuration and reboot the computer 4 Ifthe error persists replace the system board 96 Appendix A POST Error Messages Table A 1 Numeric Codes and Text Messages continued Control panel message Description Recommended action 2201 MEBx Module did not checksum correctly Memory error during POST execution of the Management Engine ME BIOS Extensions option ROM 1 Reboot the computer 2 Unplug the power cord re seat the memory modules and reboot the computer 3 If the memory configuration was recently changed unplug the power cord restore the original memory configuration and reboot the computer 4 Ifthe error persists replace the system board 2202 PMM Deallocation Error during MEBx cleanup Memory error during POST execution of the Management Engine ME BIOS Extensions option ROM 1 Reboot the computer 2 Unplug the power cord re seat the memory modules and reboot the computer 3 If the memory configuration was recently changed unplug the power cord restore
80. rt 10 e X Accessory USB Ports USB Port 2 USB Port 4 USB Port 6 USB Port 7 Slot Security Network Service Boot Allows you to disable or enable any PCI Express x16 or x1 slot Enables disables the computer s ability to boot from an operating system installed on a network server Feature available on NIC models only the network controller must be either a PCI Express expansion card or embedded on the system board System IDs Allows you to set e A Asset tag 18 byte identifier a property identification number assigned by the company to the computer e Ownership tag 80 byte identifier displayed during POST e Chassis serial number or Universal Unique Identifier UUID number The UUID can only be updated if the current chassis serial number is invalid These ID numbers are normally set in the factory and are used to uniquely identify the system e Keyboard locale setting for example English or German for System ID entry DriveLock Security Allows you to assign or modify a master or user password for hard drives When this feature is enabled the user is prompted to provide one of the DriveLock passwords during POST If neither is successfully entered the hard drive will remain inaccessible until one of the passwords is successfully provided during a subsequent cold boot sequence NOTE This selection will only appear when at least one drive that supports the DriveLock feature is attached to t
81. rt Cover on page 40 44 Chapter 7 Removal and Replacement Procedures All in One AIO Chassis 4 Slide the drive cover off the computer Figure 7 8 Removing the drive cover he Loosen the captive screw 1 that secures the drive to the computer Using the drive cage handle 2 slide the cage away from the computer and then lift the drive out of the computer 3 Figure 7 9 Removing the hard drive Hard Drive 45 7 Toremove the hard drive from the hard drive cage remove the four Phillips screws that secure the drive to the cage 1 and then slide the drive out of the cage 2 Figure 7 10 Removing the hard drive from the hard drive cage To replace the hard drive reverse the removal procedures 46 Chapter 7 Removal and Replacement Procedures All in One AIO Chassis Memory Description Spare part number 4GB 593896 001 2GB 593895 001 Memory modules are located on the right side of the computer when viewed from behind under the memory cover The computer has two memory slots Figure 7 11 Memory location To remove a memory module 1 Prepare the computer for disassembly see Preparing to Disassemble the Computer on page 38 2 Remove the small rear cover see Small Rear Cover on page 39 3 Remove the port cover see Port Cover on page 40 Memory 47 4 Slide the memory cover off the computer Figure 7 12 Removing the memory cover 5 Open both latches of the memory
82. set requirements 107 D display panel removing 90 DisplayPort to HDMI cable spare part number 34 37 DVD RW SuperMulti DL Drive with LightScribe spare part numbers 34 35 37 E electrostatic discharge ESD preventing damage 25 error codes 92 100 messages 93 ethernet BNC pin assignments 104 F fan removing 83 flashing LEDs 100 front components 3 G graphics board removing 59 graphics card spare partnumbers 32 37 grounding methods 26 H hard drive proper handling 30 removing 44 81 SATA characteristics 22 spare partnumbers 33 35 headphone pin assignments 105 heat sink removing 56 heat sink assembly spare part number hood sensor removing 79 32 37 l I O panel removing 61 inverter board removing 75 K keyboard cleaning 28 spare part numbers 34 L LEDs blinking power 0 blinking PS 2 keyboard 100 line in audio pin assignments 105 line out audio pin assignments 105 M mass storage devices spare part numbers 35 memory module removing 47 spare part numbers 32 36 microphone pin assignments 104 mouse cleaning 29 spare part numbers 34 N numeric error codes 93 Index 109 0 opening the computer 38 operating guidelines 27 optical drive removing 42 spare part numbers 34 35 optical drive connector board removing 77 outer left rear panel removing 69 overheating prevention 27 P port cover removing 40 POST error messages 92 power button board removing 71 73 power cor
83. shing liquid diluted with water Rinse well by wiping it with a cloth or swab dampened with clear water For stubborn stains use isopropyl rubbing alcohol No rinsing is needed as the alcohol will evaporate quickly and not leave a residue After cleaning always wipe the unit with a clean lint free cloth Occasionally clean the air vents on the computer Lint and other foreign matter can block the vents and limit the airflow Cleaning the Keyboard Follow all safety precautions in General Cleaning Safety Precautions on page 28 before cleaning the keyboard To clean the tops of the keys or the keyboard body follow the procedures described in Cleaning the Computer Case on page 28 28 Chapter 5 Identifying the Chassis Routine Care and Disassembly Preparation When cleaning debris from under the keys review all rules in General Cleaning Safety Precautions on page 28 before following these procedures A CAUTION Use safety glasses equipped with side shields before attempting to clean debris from under the keys e X Visible debris underneath or between the keys may be removed by vacuuming or shaking e Canned pressurized air may be used to clean debris from under the keys Caution should be used as too much air pressure can dislodge lubricants applied under the wide keys e f you remove a key use a specially designed key puller to prevent damage to the keys This tool is available through many electronic supply ou
84. splay panel 1 10 11 12 13 14 15 16 17 18 19 Prepare the computer for disassembly see Preparing to Disassemble the Computer on page 38 Remove the small rear cover see Small Rear Cover on page 39 Remove the port cover see Port Cover on page 40 Remove the stand see Stand on page 41 Remove the drive cover see Optical Drive on page 42 Remove the memory cover see Memory on page 47 Remove the upper rear panel see Upper Rear Panel on page 49 Remove the TV tuner module see TV Tuner Module on page 63 Remove the small fan see Small Fan on page 55 Remove the heat sink see Heat Sink Thermal Module on page 56 Remove the I O panel see I O Panel on page 61 Remove the cable connector see Cable Connector on page 65 Remove the outer left panel see Outer Left Rear Panel on page 69 Remove the WLAN module see WLAN Module on page 67 Remove the fan see Fan on page 83 Remove the graphics board see Graphics Board on page 59 Remove the system board shield see System Board Shield on page 86 Remove the system board see System Board on page 88 Remove the 15 screws that secure the display panel The number of screws per side is as follows e Top 4 screws e Bottom 5 screws e Left 3 screws e Right 3 screws 90 Chapter 7 Removal and Replacement Procedures All in One AIO Chassis 20 Liftthe display panel from the computer
85. stem board For systems with integrated graphics replace the system board Red Power LED flashes 7 System board failure Replace the system board Seven times once every second followed by a two second pause Beeps stop after fifth iteration but LEDs continue until problem is solved ROM detected failure prior to video Interpreting POST Diagnostic Front Panel LEDs and Audible Codes 101 Table A 2 Diagnostic Front Panel LEDs and Audible Codes continued Activity Beeps Possible Cause Recommended Action Red Power LED flashes eight 8 Invalid ROM based on 1 Reflash the system ROM with the latest times once every second bad checksum BIOS image followed by a two second pause Beeps stop after fifth 2 Replace the system board iteration but LEDs continue until problem is solved Red Power LED flashes nine 9 System powers on butis 1 Unplug the AC power cord from the times once every second unable to boot computer wait 30 seconds then plug the followed by a two second power cord back in to the computer pause Beeps stop after fifth iteration but LEDs continue 2 Replace the system board until problem is solved 3 Replace the processor Red Power LED flashes ten 10 Bad option card 1 Check each option card by removing the times once every second card one at a time if multiple cards then followed by a two second power on the system to see if fault goes pause Beeps stop after fifth away itera
86. t Delete or Restart Windows unless enabled in Password Options see below See the Desktop Management Guide for more information Password Options This selection appears only if a power on password or setup password is set Allows you to enable disable Lock Legacy Resources appears if a setup password is set Network Server Mode appears if a power on password is set Password Prompt on Warm Boot Ctrl Alt Delete appears if a power on password is set Setup Browse Mode appears if a setup password is set allows viewing but not changing the F10 Setup options without entering setup password Stringent Password appears if a setup password is set which when enabled bypasses the onboard password jumper to disable the power on password Password prompt on F9 F11 amp F12 allows access to menus without entering setup password See the Desktop Management Guide for more information Device Security Allows you to set Device Available Device Hidden for System audio Network controllers some models Embedded security device some models SATAO SATA1 1394 and Media Reader Computer Setup F10 Utilities 13 14 Table 3 4 Computer Setup Security continued USB Security Allows you to enable or disable groups of USB ports or individual USB ports e Front USB Ports o USB Port 11 USB Port 12 e Rear USB Ports USB Port 1 USB Port 3 USB Port 8 USB Port 9 USB Po
87. th 2 1 Intel Standard Manageability 2 Face Recognition for HP ProtectTools software with auto login capabilities TPM 1 2 compliant embedded security chip VESA compliant mounting solutions HD webcam Dual array microphone Premium stereo speakers HP SkyRoom full version for professional quality visual collaboration built on HP Video and Image processing engines for hi fi audio hi def video and hi performance 3D application sharing NOTE SkyRoom is shipped only on computers with Dual Core Processors at least 2 GB of memory a selectable Windows operating system and the selectable webcam mic AV Microsoft amp Office Communicator certified ENERGY STAR qualified EPEAT Gold registered and offers 89 percent energy efficient power HP Power Assistant software HP MediaSmart software for photos music video DVD webcam and TV tuner Choice of wired or wireless keyboard and mouse Chapter 1 Product Features Front Components Component 1 Dual microphone array Component 8 Drive activity LED 2 Webcam optional 9 Power button and LED 3 21 5 inch diagonal 16 9 widescreen LED 10 High performance stereo speakers backlit full HD LCD display 4 Tray load optical drive optional 11 IR Receiver and LED select models only 5 Optical drive eject button 12 Adjustable tilt and swivel stand 6 Brightness increase button 13 HP low profile keyboard with numeric keypad 7 B
88. th a Japanese Industrial Standard C8303 7A 125V configuration Country Specific Requirements 107 D Specifications All in One Models Table D 1 Specifications 108 Desktop Dimensions Height 16 9 in 42 9 cm Width 21 5 in 54 6 cm Depth 2 6 in 6 6 cm Approximate Weight 18 2 Ib 8 25 kg Temperature Range Operating 41 to 95 F 5 to 35 C 22 to 149 F 30 to 66 C Nonoperating Relative Humidity noncondensing Operating 15 80 at 79 F 15 80 at 26 C Maximum Altitude unpressurized Operating 0 6 562 ft 0 2000 m Nonoperating 0 15 000 ft 4 572 m Power Supply Rated Voltage Range 100 240 V 100 240 V Rated Line Frequency 50 60 Hz 50 60 Hz Max Operating Power lt 180 W lt 180 W Idle Operating Power Appendix D Specifications Integrated graphics 58 W Discrete graphics 66 W Integrated graphics 58 W Discrete graphics 66 W Index A AC adapter spare part numbers 33 37 audible codes 100 B battery disposal 31 beep codes 100 Bluetooth module removing 53 spare part number booting options Full Boot 92 Quick Boot 92 34 37 C cable connector removing 65 cable pinouts SATA data 22 cautions AC power 24 cables 30 electrostatic discharge 25 keyboard cleaning 29 keyboard keys 29 cleaning computer 28 mouse 29 safety precautions 28 components front 3 rear 4 side 4 computer cleaning 28 connector pin assignments 104 country power cord
89. tion but LEDs continue until problem is solved 2 Once a bad card is identified remove and replace the bad option card 3 Replace the system board 102 Appendix A POST Error Messages Table A 2 Diagnostic Front Panel LEDs and Audible Codes continued Activity Beeps Red Power LED flashes 11 eleven times once every second followed by a two second pause Beeps stop after fifth iteration but LEDs continue until problem is solved System does not power on None and LEDs are not flashing Possible Cause The current processor does not support a feature previously enabled on this system System unable to power on Recommended Action 1 Install a TXT capable processor 2 Disable TXT in the Computer Setup F10 utility 3 Reinstall the original processor Press and hold the power button for less than 4 seconds If the hard drive LED turns green the power button is working correctly and the system board needs to be replaced OR Press and hold the power button for less than 4 seconds If the hard drive LED does not turn on green then 1 Check that the unit is plugged into a working AC outlet 2 Open hood and check that the power button harness is properly connected to the system board 3 Check that both power supply cables are properly connected to the system board 4 Checkto see if the 5V aux light on the system board is turned on If it is turned on then replace the power button
90. tion mode that was active when the disk was partitioned and formatted the data on the disk will be inaccessible CD ROM Model firmware serial number connector color No emulation options available Default Values ATA disks only SATA Defaults Translation Mode ATA disks only Lets you select the translation mode to be used for the device This enables the BIOS to access disks partitioned and formatted on other systems and may be necessary for users of older versions of UNIX e g SCO UNIX version 3 2 Options are Automatic Bit Shift LBA Assisted User and Off User mode allows you to specify the parameters logical cylinders heads and sectors per track used by the BIOS to translate disk I O requests from the operating system or an application into terms the hard drive can accept Logical cylinders may not exceed 1024 The number of heads may not exceed 256 The number of sectors per track may not exceed 63 These fields are only visible and changeable when the drive translation mode is set to User CAUTION Ordinarily the translation mode selected automatically by the BIOS should not be changed If the selected translation mode is not compatible with the translation mode that was active when the disk was partitioned and formatted the data on the disk will be inaccessible Computer Setup F10 Utilities 11 12 Table 3 3 Computer Setup Storage continued Storage Options Removable Media Boot Enables disables ab
91. tlets A CAUTION Never remove a wide leveled key like the space bar from the keyboard If these keys are improperly removed or installed the keyboard may not function properly e Cleaning under a key may be done with a swab moistened with isopropyl alcohol and squeezed out Be careful not to wipe away lubricants necessary for proper key functions Use tweezers to remove any fibers or dirt in confined areas Allow the parts to air dry before reassembly Cleaning the Monitor e Wipe the monitor screen with a clean cloth moistened with water or with a towelette designed for cleaning monitors Do not use sprays or aerosols directly on the screen the liquid may seep into the housing and damage a component Never use solvents or flammable liquids on the monitor e Toclean the monitor body follow the procedures in Cleaning the Computer Case on page 28 Cleaning the Mouse Before cleaning the mouse ensure that the power to the computer is turned off e Clean the mouse ball by first removing the retaining plate and the ball from the housing Pull out any debris from the ball socket and wipe the ball with a clean dry cloth before reassembly e Toclean the mouse body follow the procedures in Cleaning the Computer Case on page 28 Service Considerations Listed below are some of the considerations that you should keep in mind during the disassembly and assembly of the computer Tools and Software Requirements To service the computer yo
92. ttom part of the heat sink You must remove the heat sink to remove the graphics board The board is secured with two screws Figure 7 22 Graphics board location To remove the graphics board 1 Prepare the computer for disassembly see Preparing to Disassemble the Computer on page 38 2 Remove the small rear cover see Small Rear Cover on page 39 Remove the port cover see Port Cover on page 40 Remove the stand see Stand on page 41 3 4 5 Remove the drive cover see Optical Drive on page 42 6 Remove the memory cover see Memory on page 47 7 Remove the upper rear panel see Upper Rear Panel on page 49 8 Remove the small fan see Small Fan on page 55 9 Remove the heat sink see Heat Sink Thermal Module on page 56 10 Remove two small screws 1 that secure the board to the computer Graphics Board 59 60 11 Rotate the outer side of the board upward 2 and then remove it at an angle 3 Figure 7 23 Removing the graphics board F To install the graphics board reverse the removal procedures NOTE Graphics boards are designed with a notch to prevent incorrect insertion Chapter 7 Removal and Replacement Procedures All in One AlO Chassis I O Panel The I O panel is secured with two screws Figure 7 24 I O panel location To remove the I O panel 1 Prepare the computer for disassembly see Preparing to Disassemble the Computer on page
93. u need the following e Torx T 15 screwdriver HP screwdriver with bits PN 161946 001 e Flat bladed screwdriver may sometimes be used in place of the Torx screwdriver e Phillips 2 screwdriver Service Considerations 29 Screws Diagnostics software HP tamper resistant T 15 wrench Smart Cover FailSafe Key PN 166527 001 or HP tamper resistant bits Smart Cover FailSafe Key PN 166527 002 The screws used in the computer are not interchangeable They may have standard or metric threads and may be of different lengths If an incorrect screw is used during the reassembly process it can damage the unit HP strongly recommends that all screws removed during disassembly be kept with the part that was removed then returned to their proper locations A CAUTION As each subassembly is removed from the computer it should be placed away from the work area to prevent damage Cables and Connectors Most cables used throughout the unit are flat flexible cables These cables must be handled with care to avoid damage Apply only the tension required to seat or unseat the cables during insertion or removal from the connector Handle cables by the connector whenever possible In all cases avoid bending or twisting the cables and ensure that the cables are routed in such a way that they cannot be caught or snagged by parts being removed or replaced A CAUTION When servicing this computer ensure that cables are placed in their proper locati
94. ures Chapter 7 Removal and Replacement Procedures All in One AIO Chassis Inverter Board The inverter board is located on the left side of the computer It is secured with two screws and has three connectors Figure 7 38 Inverter board location To remove the inverter board 1 DOO OP o 3 0 Ob m 10 Prepare the computer for disassembly see Preparing to Disassemble the Computer on page 38 Remove the small rear cover see Small Rear Cover on page 39 Remove the port cover see Port Cover on page 40 Remove the stand see Stand on page 41 Remove the drive cover see Optical Drive on page 42 Remove the memory cover see Memory on page 47 Remove the upper rear panel see Upper Rear Panel on page 49 Remove the I O panel see l O Panel on page 61 Remove the outer left panel see Outer Left Rear Panel on page 69 Remove the two screws 1 that secure the board to the computer Inverter Board 75 11 Disconnect the three cables from the board 2 Ef NOTE Be careful not to damage the cables when disconnecting them from the board Do not pull on the wires Figure 7 39 Removing the inverter board 12 Remove the inverter board from the computer To install the inverter board reverse the removal procedures 76 Chapter 7 Removal and Replacement Procedures All in One AIO Chassis Optical Drive Connector Board The optical drive connector board is located
95. ures All in One AIO Chassis Power Button Board The power button board is located on the bottom left side of the computer It is secured with three Screws and has two connectors Figure 7 36 Power button board location To remove the power button board 1 DUO OP oO 3 o Ob se 10 Prepare the computer for disassembly see Preparing to Disassemble the Computer on page 38 Remove the small rear cover see Small Rear Cover on page 39 Remove the port cover see Port Cover on page 40 Remove the stand see Stand on page 41 Remove the drive cover see Optical Drive on page 42 Remove the memory cover see Memory on page 47 Remove the upper rear panel see Upper Rear Panel on page 49 Remove the I O panel see l O Panel on page 61 Remove the outer left panel see Outer Left Rear Panel on page 69 Remove the tape 1 and three screws 2 that secure the board to the computer amp NOTE Note the location of the grounding cables for proper replacement Power Button Board 73 74 11 Lift the board as far as the cables allow and then disconnect the two cables from the board 3 NOTE Be careful not to damage the cables when disconnecting them from the board Do not pull on the wires Figure 7 37 Removing the power button board ael uH v 12 Remove the board from the computer To install the power button board reverse the removal proced
96. ust be set Button Retask Password Protection disable enable Controls whether or not the Setup password must be provided to WMI methods used to re task the function of the side panel buttons Power Button enable disable Allows you to disable or enable the power button Consumer IR Power Button enable disable Controls whether or not the BIOS will respond to Remote Control power button presses This does not affect the Remote Control power button operation in Windows Optical Drive Eject Button enable disable Allows you to disable or enable the optical drive eject button Disabling the eject button does not disable software control af the eject function ijnside Windows 3 i wampu er edis Es Uy Utilities 15 16 Table 3 4 Computer Setup Security continued Master Boot Record Security Setup Security Level Enable Disable Protects the master boot record from viruses or other corruption Saves a copy of the current master boot record and allows you to restore the saved copy Provides a method to allow end users limited access to change specified setup options without having to know the Setup Password This feature allows the administrator the flexibility to protect changes to essential setup options while allowing the user to view system settings and configure nonessential options The administrator specifies access rights to individual setup options on a case by case basis via the Setup Security Level menu
97. ver on page 39 Remove the port cover see Port Cover on page 40 Remove the stand see Stand on page 41 Remove the drive cover see Optical Drive on page 42 Remove the memory cover see Memory on page 47 Remove the upper rear panel see Upper Rear Panel on page 49 Remove the I O panel see l O Panel on page 61 Remove the outer left panel see Outer Left Rear Panel on page 69 Remove two screws that secure each speaker to the computer NOTE Make note of grounding wire placement for proper installation later Figure 7 49 Removing the speakers Speakers 85 11 12 Remove the tape that secures the speaker wires to the computer Disconnect the speaker cable from the system board connector NOTE The speakers can be disconnected from each other The right speaker connects to the system board To install the speakers reverse the removal procedures System Board Shield The system board shield sits above the system board It is secured with seven screws 86 To remove the system board shield 1 10 11 Prepare the computer for disassembly see Preparing to Disassemble the Computer on page 38 Remove the small rear cover see Small Rear Cover on page 39 Remove the port cover see Port Cover on page 40 Remove the stand see Stand on page 41 Remove the drive cover see Optical Drive on page 42 Remove the memory cover see Memory on page

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