Updated WinTen2 Online Help Format
Contents
1. Contact us today to find out more about this time and money saving ser vice Email Devon at dpack tenmast com or call him at 877 359 5492 x2792. Help Cen ters the programs also get a new updated PDF user manual So you still have a tra ditional version of Help documentation as well as the new Web based Help Center format Once manuals are updated they will be available on our client site at www clients tenmast com programs Please note In order to use the Tenmast Help Center your agency needs an internet connection Page 2 Find Tenmast on Facebook Tenmast has joined Face book and we want you to join our fan page Our page will keep you up to date on the latest news in the housing industry as well as what is going on with Tenmast You can find us simply by search ing for Tenmast Software on Facebook e Read the latest hot topics in the industry e Discover the latest devel opments at Tenmast e Check out videos related to Tenmast e See pictures of company events e Find out about special pro motions Find us on Facebook Tenmast does not require you to join our Fan Page or pro mote your employees to be on Facebook during normal work hours Our presence on Facebook is meant to be an additional way to provide you information about us as a company and the housing industry We hope you enjoy Our presence and welcome you to communicate with us on the Fan Page Tenmast Marketing Department Tenmast is Growing cont Continued from Page 1 Weaver as new trainers They are already on the road learning from our best curren
3. XX 3 June 2010 Tenmast is Growing Page 1 Updated WT2 Online Help Page Support Center Section 8 Accounting Update Page 3 June Trivia Page 3 PIC Management Page 4 Tenmast is Growing Tenmast is committed to providing excel lent software and service to our clients We highly value our customer s opinion of us and we want to be responsive to your needs It is very important to us that we meet and exceed your expectation Our management team recently completed an analysis of all areas of our company We identified areas that needed additional people to serve our clients We then started looking for quality individuals with a true passion for quality and customer service am happy to report that our talent search has turned up some great people The Software Development department has recently added several new program mers and conversion specialists to help move our products forward They are Ryan Bauer Torre Lasley Patrick Bowling and Kevin Sehl We have also added Janice Adams a new Quality Assurance specialist to help with product testing These people represent a huge investment in the future of our products and will allow us to work on more product improvements It will take a few months to get everyone trained and productive so please continue to be patient We have also added more resources to our core group of excellent trainers MaryBeth lrelan and Ollie Rashid have been with us for about 6 mont
4. ase check out the pictures on our Facebook Fan Page You can also keep up on the latest Tenmast and housing news through our Fan Page as well welcome any feedback just drop me an e mail at marklI tenmast com Mark Lewis President Annual Re Exam Searching and Searching for a Unit for Section 8 Participants Lately we ve received questions regard ing Searching features within Occupany and Rent Calculation ORC and Section 8 Tenant and Landlord The following will explain these features in both WinTen and WinTen systems Annual Re Exam Searching is a certification type and is trans code 9 The 50058 instruc tion book states that this certification type is to be used for vouchers only when the family is due for an annual re examination and have also been moved from their former unit and are searching for a new unit Its purpose is to notify PIC that the recertification is not late and that the tenant is looking for a new unit Completing this certification type in ORC does not link to Section 8 Tenant and Landlord and mark the tenant as Searching for a Unit Searching for a Unit is a feature icon located in the Section 8 Tenant and Landlord pro gram and shows that an existing tenant has moved from the current unit and is search ing for a new unit with an issued voucher The tenant will be moved out of the current unit and will NOT receive a HAP or URP check You can only take a tenant off of searching by transferr
5. at god is June named after a The God of War b Queen of the Gods c The God of Earth 4 Which is the birthstone for June a Diamond b Emerald c Pearl Tenmast Web Trainings Looking for additional training in our accounting modules Or do you need to brush up on processing work orders There are numerous trainings avail able to you to help make your job easier Please visit http roadtrips tenmast com to view all of our available web trainings for our programs Contact John Stuart at johns tenmast com or at ext 261 to set up your own personal training 132 Venture Court Lexington KY 40511 Lexington Support 877 359 5492 Lexington Fax 859 367 7480 Lexington Support Email support tenmast com 106 W Mississippi Ruston LA 71270 Ruston Support 877 577 3257 Ruston Support Email rustonsupport tenmast com Marketing 877 836 6278 2009 Tenmast Software PIC Management It s how to do PIC Do you find it difficult to achieve a 95 PIC score every single month Could your staff be doing more important duties than dealing with the frustrations of PIC Of course Tenmast s PIC Management eases all of your pain and frustrations Our PIC experts simply manage your PIC submissions everymonth for you When you sign up we not only submit your 50058s and correct any errors but we GUARANTEE a 95 submission rate or higher 2 PIC Management a service of Tenmast Software
6. eivable TAR Credits are now reserved for a specific transaction type For example A rent credit will only apply to a rent change DB 148 Tenant Account Receivable TAR online help can be accessed in TenCentral If you want more informa tion on a TAR function search the online help DB 148 Payroll You can now add employees into the software multiple times if they perform various jobs DB 148 General Ledger New line items have been added to the Financial Data Schedule FDS DB 148 Important Notice HIRE ACT Hire Incentive to Restore Employment Act of 2010 created a payroll tax exemption for employ ers who hire a worker that has been unemployed at least 60 days and hired after Feb 3 2010 For more information go to http www irs gov businesses small article O id 220746 00 html The 941 form has been updated to allow for this exemption s reporting The 941 updated version will be coming later in Pay roll for WinTen and WinTenz2 For second quarter submissions if you have qualified for HIRE exemption please download the new 941 form http www irs gov pub irs pdf f941 pdf portlet 3 Page 3 TRIVIA June 1 Which of the follow ing did not happen in June a George Bush Sr was born b The first postage stamp was issued c Kentucky became the 15th state 2 What special event hap pens in June a The longest day of the year b The shortest day of the year c The spring equinox 3 Wh
7. he appropriate code in the Code column of the table AnnintPr Allow prorations during an Annual Interim MvinRate Allow proration during Move Ins MvOtRate Allow proration during Move Outs XferRate Allow proration during a transfers The AnnintPr policy when set to True allows prorations on both Annuals and Interims The MvinRate prorates when you move a tenant into a unit The MvOtRate prorates when you move a tenant out of a unit The XferRate prorates when you move transfer a tenant into a new unit You can have all none or any combination of these policies set to True ACCOUNTING I have an employee that works in different areas is there an easy way of entering their Payroll information If an employee works in several different departments you can enter the hours worked in each department and the system will post the total amounts to each department s General Ledger account without any addi tional calculations If you are interested in using the time sheet feature in WinTen Payroll for your hourly employees please contact technical support New features in our Programs WinTen Section 8 Tenant amp Landlord added an updated HUD Form 52641 Housing Assistance Payments Contract Occupancy and Rent Calculation You now have the ability to enter the new AMP Project Numbers into ORC WinTen 2 Occupancy and Rent Calculation You now have the ability to enter the new AMP Project Numbers into ORC Tenant Account Rec
8. hs and are now on the road doing live trainings to new clients We have recently added Melissa Newton and Gina Continued on Page 2 Updated WinTen Online Help Tenmast is excited to announce the first launch of an updated version of our WinTen Online Help Online help is a form of user assistance that is topic ori ented procedural or reference information delivered through computer software We named the updated online help format the Tenmast Help Center and it is a Web based format that can run on almost any browser such as Inter net Explorer or Firefox Working in the Tenmast Help Center is very similar to navigating through a simple and straight forward web site Features of the Help Center include a searchable process driven table of con tents a glossary of key terms and a com prehensive index The Tenmast Help Center is available now with the 148 release for only the Tenant Accounts Receivable program Format Launched at this time You can access the TAR Help Center using the TAR Online Help Center link located in the TenCentral panel TAR is the first WinTen program with an updated online Help Center Other programs with an online Help Center include HIP Tran Send and Landlord Access And coming very soon in subsequent launches are online Help Centers for Consumable Inventory Shelter Plus Care WT2 Property Security and General Ledger In addition to the updated online
9. ing them into a new unit Use the Searching function at any time the tenant decides to transfer throughout the year and is not limited to annual recer tification time When the Searching feature is selected in Section 8 Tenant and Land lord the system will prompt the user for the Voucher Issuance and Expiration dates Upon completion a yellow box will appear on the Maintain Tenant Screen in both ORC and Section 8 Tenant and Landlord indicat ing the tenant is searching for a unit When a tenant is marked as searching they are excluded from many reports as they are not under HAP contract If an existing tenant will remain in their current unit while they are looking for a new unit the Searching feature should not be used As always please feel free to contact Sup port for further questions regarding this fea ture or any question you may have Support Questions Z PUBLIC HOUSING In our last newsletter we listed the policies that control PH prorations in the ORC Do you know how each of these policies affect prorations To access these policies open Occupancy and Rent Calculation and click Setup on the Main Menu screen the Setup screen appears with the Default Settings tab selected Click the Tools icon on the toolbar and select Maintain Policies from the menu that appears The Browse Policies screen opens with all available policies displayed in a table To find the proration policies mentioned below look for t
10. t trainers These new trainers will allow us to have more follow up trainings and will also relieve our current trainers who are on the road an average of 3 weeks a month Client Support Representatives have also been added in the last few months You may have noticed that the operator Jonathan Alexander has been moved into Support and we hired Kim Stanfill as the new opera tor Freda Russell and Denise Bowden have also joined the support team and are taking calls and showing great progress We are also making investments in employee certifications and office infrastructure All of our new employees are attending housing certification classes even the programmers This should help these new employees understand what you do on a daily basis All of these additions and investments are very exciting because they will improve all areas of our company from product quality to customer service and training We hope you feel the same way We are making seri ous investments in our future in order to be a long term partner with each of our clients In order to have enough space for these new hires we had to add on to our exist ing office space Over 4 000 square feet was added to our existing office space in order to accomodate these new hires We also changed some of our current space in order for departments to be better organized so our work is even more efficient If you would like to see the changes going on at our office ple
Download Pdf Manuals
Related Search