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e-District RFP

1. Page 23 of 122 Tender No BSEDC 2008 e District 003 Section 3 Instructions to Bidders Page 24 of 122 Tender No BSEDC 2008 e District 003 SECTION 3 INSTRUCTIONS TO BIDDERS 1 Definitions In this document the following terms shall have following respective meanings Acceptance Test Document means a mutually agreed document which defines procedures for testing the e District Project deliverables against requirements laid down in the Agreement ll Affiliate shall mean any holding company or subsidiary company of a part to the Agreement or any company which is subsidiary of such a holding company The expressions holding company and subsidiary company shall have the meaning specified in section 4 of the Companies Act 1956 as amended from time to time Ill Agreement means the Agreement to be signed between the successful bidder and District e Governance Society Concern District including all attachments appendices all documents incorporated by reference thereto together with any subsequent modifications the RFP the bid offer the acceptance and all related correspondences clarifications presentations etc IV Authorized Representative shall mean any person authorized by the bidder V Bidder means any firm offering the solution s and or materials required in the RFP on their own or lead bidder in a consortium The word Bidder when used in the p
2. v Circle officer send petition to Ha Ika Karamchari for field enquiry _ A _ a _ ss _ Halka Karamchari makes the enquiry and s u b m its __ B the report to Circle officer eal es ae pa _ Tircle officer call the parties an a a make a decision a a Citizen goes to DM for next appeal with the reference of previous order DM takes the record Mool Abhilekh from Circle Officer e DM makes a decision and inform t _ A to execution of order If Citizen satisfy Vv Citizen goes to Revenue board High court for next appeal with the reference of previous order Vv Revenue board High court takes the record Mool Abhilekh from Circle Officer Revenue board High cour makes a final decision court inform to Circle officer to execution of order ste CE Page 17 of 122 Tender No BSEDC 2008 e District 003 Figure 2 6 Indicative Flow Diagram of Revenue Court Cases Ceiling Act C Start gt E Ag a a C ircle officer ma he decision nee ee ay Te eee aac 4g ee es if Citizen satisfy Citizen goes to DC LR for next appeal with the reference of previous order 4 DCLR take the record Mool Abhilekh from Circle Officer DC LR makes a decision and inform to Circle officer to execution of order Citizen
3. If Citizen satisfy Citizen goes to DCLR for next appeal with the reference of previous order DCLR takes the record Mool Abhilekh from Circle Officer es ae ail _ DCLR makes a decision and inform to Circle TERNA officer to execution of order z E ae _ TN eee M makes a decision and inform to Circle officer to execution of order Citizen goes to Commissioner for next appeal with the reference of previous order Commissioner takes the record Mool Abhilekh from Circle Officer Commissioner makes a decision and inform to Circle officer to execution of order Citizen goes to Revenue board High court for next appeal with the reference of previous v Revenue board High court takes the record Mool Abhilekh from Circle Officer Y Bee E __ R venue board High court makes a fina lt iai gt ae decision Pe ON pe e _ a pe Revenue board High court inform to Circle officer to execution of order Page 16 of 122 Tender No BSEDC 2008 e District 003 The indicative flow diagram of process of Court Cases BPPHT Act is given below Figure 2 5 Indicative Flow Diagram of Revenue Court Cases BPPHT Act C Satrt gt v Citizen landholder makes a petition to Circle office under BPPHT Act v Clerk makes entry in registe r and submit to Circle officer
4. 98 APPENDIX 9 STATEMENT OF DEVIATION FROM TENDER TERMS AND CONDITIONSG 99 APPENDIX 10 BID LETTER COMMERCIAL cccccesceesceecseessccssecasecacecasecuecsasceascesseeseeees 100 APPENDIX 11 APPENDIX STATEMENT OF COMMERCIAL DEVIATION ceccessceesceeseees 103 APPENDIX 13 BANK GUARANTEE FOR EARNEST MONEY DEPOSIT ce cesscesseeeeeees 115 APPENDIX 14 PERFORMANCE BANK GUARANTEE FORMAT ccsccsscscesecesscesscesscesseees 118 APPENDIX 15 TEMPLATE FOR PRE BID CONFERENCE QUERIES CLARIFICATIONS 121 Page 4 of 122 Tender No BSEDC 2008 e District 003 Preface 1 1 e District as a concept proposes integrated and seamless delivery of citizen services by District Administration through automation of workflow backend digitization integration and process re design across participating Departments such as Revenue Civil Supply Social Welfare Election Land Records and Registration etc for providing services to the citizens 1 2 Government of India is planning under NeGP to set up IT enabled services in District level offices through e Districts Mission Mode pilot Project for Nalanda Aurangabad and Madhubani District in Bihar State The IT Enabled Service Model uses a Network of computers Bihar State Wide Area Network and Office LAN in back office at Collectorate Sub division and Block Circle level offices District Data Center and Citizen Facilitation Counter CFC Genesis behind the projec
5. follows Table 5 4 Physical amp Technical Infrastructure Requirements S N Requirements At Collectorate At sub At Block level For one division level level Unit For one Unit For one Unit Physical infrastructure creation 1 Web amp Application Server 2 2 Database Server 1 3 Development Server Only 1 at Development site 4 36U Rack with 15 LCD 1 Monitor KVM Switch Keyboard and Optical Mouse 5 Personal Computer as a 10 5 5 node with OS 6 Antivirus 14 5 5 T Laser Printer 8 2 2 8 Dot Matrix Printers 4 1 1 9 Scanner 4 2 2 10 Ethernet Switch 2 1 1 11 Patch Panel 2 1 1 12 UPS amp Servo Stabiliser with 10 KVA UPS with 3KVA UPS with 3KVA UPS CVT 10 KVA CVT 3 KVA CVT with 3 KVA 1No CVT 1No 13 Diesel Generator 15 KVA 1 No 5 KVA 5 KVA 14 Furniture amp Fixtures As explained As explained As below below explained below 15 Site preparation As explained As explained As below below explained below 16 Operator 2 1 1 17 Database Administrator 1 0 0 18 Help Desk Operator 1 19 Electrical wiring As explained As explained As explaine below below below 20 UTP Cabling for LAN with As explained As explained As 6U Rack below below explained Page 72 of 122 Tender No BSEDC 2008 e District 003 S N Requirements At Collectorate At sub At Block level For one division level level Unit For one Unit For one Unit below 21 Miscellaneous
6. 13 If magistrate satisfy with evidence n p hearing date S T o _ a _ ae v 14 Magistrate dictates the decision v 16 Court sends the decision to lower court and parties v 17 Lower court execute the order Execution of order n Cn D Page 19 of 122 Tender No BSEDC 2008 e District 003 The indicative flow diagram level of process of Land Tax Collection of Land Tax is given below Figure 2 8 Indicative Flow Diagram of Land Tax Collection oo Start 1 Halka Karamchari goes to tenant for rent 2 If citizen paid the rent No Yy 3 Halka Karamchari inform to Circle officer v 4 Circle officer issue the warning notice Lal card to tenant gt gt AA 5 If citizen paid the rent Halka Karamchari receive the tax and give the receipt to Land tenant No t 6 Halka Karamchari again inform to Circle officer Halka Karamchari pee the daily and weekly Halka Karamchari pay the amount in bank 7 Circle officer issue the auction certificate notice to tenant through treasury and got the receipt from Anchal Nazir Yes Circle office pays the amount monthly and submits the report to SDO 8 If citizen paid the rent SDO pays the amount monthly and submits the report to District Collector 9 Circle off
7. above documents Incomplete proposal will summarily be rejected b All bids should be submitted in triplicate 3 Hard Copies with each bid marked as Original Copy 1 and Copy 2 c No bid will be considered unless and until each page of the bid document is duly signed by the authorized signatory d The bidder shall also submit the soft copy of Pre qualification technical and commercial bids on separate CDs duly packed in the respective envelopes e Prices should not be indicated in the Technical Bid f All the columns of the quotation form shall be duly properly and exhaustively Page 32 of 122 Tender No BSEDC 2008 e District 003 filled in The rates and units shall not be overwritten Rates shall always be both in the figures and words If any variation found in figures and words the price written in words will be taken into consideration g The proposals shall be submitted in three parts viz o Envelope A Pre qualification documents super scribed as Envelope A Pre qualification Documents containing Earnest Money Deposits EMD Pre qualification documents complete with all details o Envelope B Technical Proposal super scribed as Envelope B Technical Proposal complete with all technical details In the technical proposal there should not be any indication about the prices of any of the products offered o Envelope C Commercial Proposal containing Price Schedule super scri
8. Appendix 2 Bidder profile S N Items Details 1 Name of the Firm 2 Registered Office address Telephone Number Fax Number e mail Correspondence contact address Details of Contact person Name designation address etc Telephone Number Fax Number e mail Is the firm a registered company If yes submit Documentary proof Year and Place of the establishment of the Company Former name of the company if any Is the firm gt Government Public Sector Undertaking propriety firm gt Partnership firm if yes give partnership deed Limited company or limited corporation Member of a group of companies if yes give name and address and description of other companies gt Subsidiary of a large corporation if yes give the name and address of the parent organization If the company is subsidiary state what involvement if any will the parent company have in the Page 88 of 122 Tender No BSEDC 2008 e District 003 S N Items Details project Is the firm registered with sales tax department If yes submit valid sales tax registration certificate Is the firm registered for service tax with Central Excise Department Service Tax Cell If yes Submit valid service tax registration certificate 10 Is the firm registered under Labour Laws Contract Act If yes submit valid registration certificate 11
9. Wall 4 2 2 Items Clock Biometric 1 1 1 Device Ceeling 4 2 2 Fan Note Details are given in below Table Page 73 of 122 Tender No BSEDC 2008 e District 003 Table 5 5 Indicative Bill of Material and Specification of equipment supplies S N Item Specification Item at No of Tota each Locations Qty Location 1 Web amp Intel Xeon based dual core dual processor 2 3 6 Application Server 3 0 GHz or equivalent Server Dual Core Intel Xeon 5160 with 1333 MHz FSB and 2 x 2 MB L2 cache Chipset Intel 5000 or equivalent 3 PCI X Slots 64 Bit 8GB RAM Type PC2 5300 Fully buffered DIMM scalable up to 32 GB or higher 3x146GB 10k Hot Plug Ultra320 SAS drive or higher RAID 5 Configuration CD DVD DVD RW Drive Redundant Power supply and redundant cooling fans OS To be suggested by Vendor I O Slots 2 PCI Express expansion slots x8 1 full length full height slot 1 low profile slot 1 option PCI X 64 bit 133MHz or higher Embedded Dual Multifunction Gigabit Network Adapters Minimum 6 hot plug HDD bays or higher Form Factor Rack Mountable Remote Management Standard Remote management Diagnostics Displays specific failed component not independently powered OS database Based on Open interoperable and standard Platform Page 74 of 122 Tender No BSEDC 2008 e District 003 S N Item Specification Item at No of
10. 2008 e District 003 Parameter Availability during working Penalty hours Test Less by gt 5 but lt 20 Additional 2 5 for every age Note 1 This is an indicative QGR penalty and the bidder is requested to quote the deviation if any The final QGR penalty would be decided during signing of the Master Service Agreement MSA contract agreement mutually agreed upon both the parties Note 2 e District project requires changes post implementation and the successful bidder has to carry out the changes as and when the application so desires Penalties for delay in implementation If the Project Implementing Partner fails to complete the Acceptance Test within the time period s specified in the implementation plan Bihar State Electronics Development Corporation Ltd may without prejudice to its other remedies under the Agreement levy as Penalties a sum equivalent to 0 25 per week of the arithmetic sum of the quarterly guaranteed revenue for 75 of the overall site for the three years payable under the Agreement for each week or part thereof of delay until actual delivery of performance The maximum penalty for delay shall not exceed 2 of the arithmetic sum of three years Guaranteed Revenue for 90 of overall site If the delay continues beyond 20 weeks Bihar State Electronics Development Corporation Ltd may terminate the Agreement Operational Penalties In the event the bidder is unable to meet any one
11. BSEDC 2008 e District 003 2 Consultant Implementing support Agency Bihar State Electronics Development Corporation Ltd has appointed Bihar e Governance Services amp Technologies Limited BeST as Implementing support Agency which shall monitor the e District Project during implementation commissioning and operation The BeST shall also conduct the Final Acceptance Test as per the technical requirement of the Agreement and shall issue the Certificate of Completion e District sites BeST shall verify the services as mentioned in Section Ill provided by the bidder BeST will be responsible for verification validation of all invoices under the terms amp conditions of the Agreement and will recommend on the eligible payment BeST will be responsible for performance audit and will recommend release of QGR 3 Site Preparation and Site Survey As per implementation plan BSEDC District e Governance Society of concerned districts shall arrange the necessary minimum constructed rooms space permanent construction for locating CFC and back office for operation of the e District Project BSEDC District e Governance Society of concerned districts shall arrange for necessary clearances which shall enable the Bidder to undertake electrical wiring earthing room lighting including fan dust free room Distemper amp floor preparation using vinyl flooring furniture installation of diesel generator sets installation of UPS equipment netwo
12. Month Year Name of Associated Consultants if any No of Months of Professional Staff provided by Associated Consultants Name of Senior Staff Project Director Coordinator Team Leader involved and functions performed Narrative Description of Project Description of Actual Services Provided by Your consultant Page 94 of 122 Tender No BSEDC 2008 e District 003 Appendix 6 Team Composition and Task Assignments Summary Name Qualifications Year of Area of Task amp Position Experience Expertise Assigned Page 95 of 122 Tender No BSEDC 2008 e District 003 Appendix 7 Curriculum Vitae for Proposed Staff 1 Proposed Position only one candidate shall be nominated for each position 2 Name of Firm nsert name of firm proposing the staff 3 Name of Staff nsert full name 4 Date of Birth Nationality 5 Education ndicate college university and other specialized education of staff member giving names of institutions degrees obtained and dates of obtainment 6 Membership of Professional Associations 7 Other Training ndicate significant training since degrees under 5 Education were obtained 8 Countries of Work Experience List countries where staff has worked in the last ten years 9 Languages For each language indicate proficiency good fair or poor in speaking reading and writing 10 Employment Record Starti
13. Page 91 of 122 Tender No BSEDC 2008 e District 003 Appendix 3 Financial Information Summary S N NAME OF Turn Over Rs Crores THE BIDDER 2004 05 2005 06 2006 07 1 2 3 Note Please enclose balance sheet and profile amp Loss statement Page 92 of 122 Tender No BSEDC 2008 e District 003 Appendix 4 Manufacturer s Authorization Form Date dd mm yyyy To Reference Sir We name and address of the manufacturer who are established and reputed manufacturers of having factories at addresses of manufacturing locations do hereby authorize M s name and address of the bidder to bid negotiate and conclude the contract with you against the above mentioned tender for the above equipment manufactured by us Yours faithfully For and on behalf of M s Name of the manufacturer Signature Name Designation Address Date Directorate Seal Note This letter of authority should be on the letterhead of the concerned manufacturer and should be signed by a person competent and having the power of attorney to bind the manufacturer Page 93 of 122 Tender No BSEDC 2008 e District 003 Appendix 5 Firm Experience Assignment Name Location within Country Professional Staff Provided by Your Firm Name of Client No of Staff Address No of Staff Months duration of assignment Start Date Month Year Completion Date Approx Value of Services
14. Tender No BSEDC 2008 e District 003 SN Services Description SSCS C Tourism Tourism promotion Information dissimilation Location map distance from major cities sight sheen Hotel list hotel rents advance booking of hotels and taxies etc For Nalanda District only D Different types of For Education Electricity Drinking Water Panchayats Health application forms Police Revenue Road Treasury Social Welfare Irrigation Woman amp Child Public Distribution System Transport Disaster Relief etc E Grievances Registration Status of Grievances of Grievances list of Management pending Grievances Redressed list List of Allied Services for e District Project Table 2 3 Allied Services for e District Project Services Description ssid Bills Payments Payment of Electricity bills Payment of Telephone bills bi naan gt seenhaalll Election services Issue of Voter s Identity Card Registration of Names in ee iaro o en Office Management Stock entry office layout manpower management Employee profile employee service book leave management biometric attendance system Record room maintenance Receipt and Dispatch monitoring 4 Patients recording Recording of patents through biometric system tracking of system patients TARGET BENEFICIARIES Following will be the target beneficiaries of e District Project services Citizens Tourist Students Government Employees STAKEHOLD
15. Witness Bidder Signature Signature Name Name Designation Designation Address Address Directorate Directorate Date Date Directorate Seal Page 103 of 122 Tender No BSEDC 2008 e District 003 Appendix 12a Quarterly Guaranteed Payment for E District Units S N Particulars Total Unit Value Total value Total Value Units per QGR in per QGR in for 12 QGR Rs Rs in Rs A C A B D 12 C B 1 Collectorate 3 2 SD Block Headquarters 62 3 FMS to be located at three 3 respective district HQ for managing 65 sites Grand Total Note Above prices should include all taxes transport insurance installation etc as applicable at Collectorate Sub division and Block Circle Office site in each Unit of District Conditional bids will be summarily rejected FMS quote should include service tax Page 104 of 122 Tender No BSEDC 2008 e District 003 12 B Fixed Payment for Data Digitisation and training Cost of data digitisation Integration and user training for E District S N Particulars Total Remarks Cost Rs 1 Integration of existing Data as per Approximate 80 lakhs section V part 3 records 2 User Training 5 days training for batch of 25 people Total nos of employees to be trained is approx 500 Grand Total Note 1 Approximate records and staff are only for cost estimation 2 Financial repercussion arising out of
16. 1 Core Services for e District Project SN Sewvices Descrip SSCS Certificates Domicile Caste Marriage Income Character Certificate Application Status Issuance Updation etc at District Collector SDO and BDO CO level Social Welfare All kind of Scholarships Application Evaluation services Sanction Updation payments etc at District Collector SDO BDO CO level Revenue Court Case listing Case adjournment Enquiry filing notice to parties intervening orders Stay orders Final orders Status of execution of orders Information and Tracking at District Collector SDO and CO level Government dues Including Issue of notices Record payments Track and recovery as default processes Updation of treasury receipts etc part of Land Information and Tracking at District Collector SDO and Revenue BDO CO level Page 61 of 122 Tender No BSEDC 2008 e District 003 Description Public Distribution Ration coupon related services Information Application System Issuance Updation at BDO DSO SDO marketing officer and supply inspector level A RTI services Application tracking monitoring appeals etc B Information Dissemination of information related to various dissemination government developments schemes subsidies and programs Information on Government Orders and Regulations Disaster management C Tourism Tourism promotion Information dissimilation Location map distance from major cities
17. 11 Fixed Payment for Data Digitisation and training Table 4 7 Cost of data digitisation Integration and user training for E District S N Particulars Total Cost Rs Remarks 1 Integration of existing Approximate 80 lakhs records Data as per section V part 3 2 User Training 5 days training for batch of 25 people Total nos of employees to be trained is approx 500 3 Grand Total Note 1 Approximate records and staff are only for cost estimation 2 Financial repercussion arising out of any increase or decrease in the volume of records shall be borne by the Bidder 3 The payment against the number of staffs trained shall be solely done on that basis Such payments will be done in a given quarter 3 Months on basis of actual number of staffs trained and terms and conditions of deliverables under capacity building section of special conditions of contract to be decided later 12 Fixed Payment for Application Development Table 4 7 Payment schedule for Application Development S N Development Activity Time schedule Payment schedule 1 Requirement Study 21 days 10 against BG 2 Preparation of SRS 15 days Nil 3 Application coding 45 days 20 4 User Acceptance Test 7 days Nil 5 Trial run 90 days Nil 6 Final Acceptance 15 days 30 7 Application Maintenance as per SLA 18 months 20 8 Handover of total project after 3 years 7 days 20 as per SLA
18. Attach the organizational chart showing the structure of the organization including the names of the directors and the position of the officers Total number of employees 12 Are you registered with any Government Department Public Sector Undertaking if yes give details 13 How many years has your organization been in business under your present name What were your fields when you established your organization When did you add new fields if any 14 What type best describes your firm Documentary proof to be submitted Manufacturer Supplier System Integrator Consultant Service Provider pl specify details Software Development Total solution provider Design Supply Page 89 of 122 Tender No BSEDC 2008 e District 003 S N Items Details Integration O amp M IT Company 15 Number of Offices Project Locations 16 Do you have a local representation office in Bihar If so please give the address and the details of staff infrastructure etc in the office and no of years of operation of the local office 17 Do you intend to associate any other organization for the works for which you are bidding If so please give full particulars of that organization separately 18 Please give details of Key Technical and Administrative staff who will be involved in this project their role in the project their Qu
19. Electronics Development Corporation Ltd will in no case be responsible or liable for those costs regardless of the conduct or outcome of the bid process 7 Bid Security i e Earnest Money Deposit EMD a The Bid security shall be in Indian rupees INR and shall be a Demand Draft Bank Guarantee issued by a nationalized bank in India and shall be valid for at least six months No interest shall be payable on Bid Security under any circumstance b The bidder shall furnish as part of his bid a bid security in the form of Demand Draft Bank Guarantee irrevocable of Rs 15 Lakhs Fifteen Lakhs Only c Unsuccessful Bidder s Bid security EMD shall be discharged or returned within sixty 60 days after the placement of firm Purchase Order PO to successful bidder d The successful Bidder s Bid security shall be discharged upon the Bidder signing the Agreement e Performance guarantee 10 of bid value in the form of bank guarantee issued by nationalized bank should submitted along with Agreement f The Bid security will be forfeited at the discretion of Bihar State Electronics Development Corporation Ltd on account of one or more of the following reasons The Bidder withdraws their Bid during the period of Bid validity Bidder does not respond to requests for clarification of their Bid Bidder fails to co operate in the Bid evaluation process and g Incase of a successful Bidder the said Bidder fails To furn
20. MCB of suitable rating shall be providing for overload and short circuit protection AMF AMF facility shall be provided for the DG set AMF relay shall be provided in the control panel Electrical panel with required control wiring and Contactors for automatic operation shall be done Acoustic enclosure Weather and sound proof Acoustic enclosure shall limit sound level below 70 db at 3 m distance from the set Suitable Platform amp Earthing is to be provided bi bidder 21 Generator 8KVA Engine type Multi cylinder in accordance with IS 10002 1981with latest amendments Electric auto start with suitable Battery Water Air cooled Fuel type Diesel Output Suitable BHP rated to match the alternator Rated Speed 1500 RPM Fuel tank suitable for 8 Hrs of continuous running with necessary piping and fuel gauge drain valve inlet and outlet connections Anti vibration mounting pads Alternator Speed 1500 rpm Output Capacity 8KVA P F 0 8 lag Output 230V 1 50Hz Insulation Class H Suitable Platform amp Earthing is to be provided bi bidder 62 Page 112 of 122 Tender No BSEDC 2008 e District 003 Item Specification Total Qty Unit Price In Rs Taxes and other charges in Rs Total Amt per unit Unit Price taxes Total Amt X Total Qty 22 23 Furniture Visitors Chairs Standard Computer Table Printer Table Comp
21. Other than the standard reports generated from NMS tool any other customized reports required by BSEDC Ltd and DeGS of concerned districts has to be submitted by the selected bidder to be mutually agreed by both the parties 9 Penalties The bidder shall be paid QGR as per the services i e availability provided to the tenderer Table 4 5 Penalties Parameter Availability during working Penalty hours Backbone gt 95 Nil Less by 1 0 5 of the QGR Less by gt 1 but lt 2 Additional 1 of the QGR Less by gt 2 but lt 5 Additional 2 for every Yage Less by gt 5 but lt 20 Additional 2 5 for every age gt 20 Less than 80 uptime No payment Local Area gt 95 Nil Network Less by 1 0 5 of the QGR Less by gt 1 but lt 2 Additional 1 of the QGR Less by gt 2 but lt 5 Additional 2 for every age Less by gt 5 but lt 20 Additional 2 5 for every age gt 20 No payment Operator gt 95 Nil Less by 1 0 5 of the QGR Less by gt 1 but lt 2 Additional 1 of the QGR Less by gt 2 but lt 5 Additional 2 for every age Less by gt 5 but lt 20 Additional 2 5 for every age gt 20 No payment e District gt 98 Nil Application Less by 1 0 5 of the QGR After Less by gt 1 but lt 2 Additional 1 of the QGR Acceptance Less by gt 2 but lt 5 Additional 2 for every Yage Page 49 of 122 Tender No BSEDC
22. Qty Unit Price In Rs Taxes and other charges in Rs Total Amt per unit Unit Price taxes Total Amt X Total Qty 36U Rack 36U rack with casters Cable managers Electrical Power points 5A 10 Nos Cooling Fans Front and Back door Locks All associated hardware Front Glass Door holes for cooling Antivirus Required for All Servers amp Desktops 350 Laser printer Print Speed 25 ppm Mono Laser Printer up to 1200X1200 dpi Input Capacity Upto 250 sheets Duplex printing printing on both side of paper Automatic Standard Paper handling Single sheet multipurpose input slot 250 sheet input tray Media type paper envelop labels cardstock transparencies heavy media Memory 32MB Connectivity Std USB 2 0 compatible port IEEE 1284 B compliant parallel port 10 100 Ethernet Port Inbuilt Processor 400 mhz more e A4 size 25 ppm Duplex 24 124 Dot Matrix Printer 132 Column Heavy duty Dot Matrix Printer 300 CPS 24 wire Print Head Life Min 200 million impressions wire Paper Handling Cut sheet feeder Spool feeder 12 62 Scanner Up to 3600 dpi Interfaces Hi Speed USB compatible with USB 2 0 specifications e Task speed 4 x 6 in color photo to file about 10 sec for multiple image scan about 31 sec for single image scan OCR 8 5 x 11 in text to Microsoft Word or open source about 33 sec 4 x 6
23. State Electronics Development Corporation Ltd and our liability under this Guarantee shall be restricted to the Guaranteed Amount being Rs 30 00 000 Lakhs Thirty Lakhs only 5 If it is necessary to extend this Guarantee on account of any reason whatsoever we undertake to extend the period of this Guarantee on the request of the Bidder under intimation to the Managing Director Bihar State Electronics Development Corporation Ltd 6 To give full effect to the Guarantee contained herein the Managing Director Bihar State Electronics Development Corporation Ltd shall be entitled to act as if the Guarantor Bank is the principal debtor in respect of claims against the Bidder and the Guarantor Bank hereby expressly waives all its rights of surety ship and other rights if any which are in any way inconsistent with any of the provisions of this Guarantee 7 Any notice by way of demand or otherwise may be sent by special courier telex fax registered post or other electronic media to our address as afore said and if sent by post shall be deemed to have been given to us after expiry of 48 hours when the same has been posted 8 Our liability under this Guarantee will continue to exist until a demand is made by th the Managing Director Bihar State Electronics Development Corporation Ltd in writing or up to and including 3 years from the date of signing of contract i e up to 2008 and any demand in respect thereof should reach the Ban
24. Tota each Locations Qty Location 2 Database Intel Xeon based dual core dual Processor or 1 3 3 Server equivalent capable Server 3 0 GHz Dual Core Intel Xeon 5160 with 1333 MHz FSB and 2 x 2 MB L2 cache Chipset Intel 5000 or equivalent 3 PCI X Slots 64 Bit 16GB RAM Type PC2 5300 Fully buffered DIMM scalable up to 32 GB or higher 5x146GB 10k Hot Plug Ultra320 SAS drive or higher with hot spare option RAID 5 Configuration CD DVD DVD RW Internal Tape Drive 200 400 GB LTO 2 with Media Redundant Power supply and redundant cooling fans OS To be suggested by Vendor I O Slots 2 PCI Express expansion slots x8 1 full length full height slot 1 low profile slot 1 option PCI X 64 bit 133MHz or higher Embedded Dual Multifunction Gigabit Network Adapters Minimum 6 hot plug HDD bays or higher Form Factor Rack Mountable Remote Management Standard Remote management Diagnostics Displays specific failed component not independently powered OS database Based on Open interoperable and standard Platform Page 75 of 122 Tender No BSEDC 2008 e District 003 S N Item Specification Item at each Location No of Locations Tota l Qty Developm ent Server Intel Xeon based dual core dual processor Server 3 0 GHz or equivalent Dual Core Intel Xeon 5160 with 1333 MHz FSB and 2 x 2 MB L2 cache Chipset Intel 5000 or equivalent 3 PCI X Slots 64 Bi
25. Unit Price Total in Rs taxes Qty 1 Web amp Intel Xeon based dual core dual processor 6 Application Server 3 0 GHz or equivalent Server Dual Core Intel Xeon 5160 with 1333 MHz FSB and 2 x 2 MB L2 cache Chipset Intel 5000 or equivalent 3 PCI X Slots 64 Bit 8GB RAM Type PC2 5300 Fully buffered DIMM scalable up to 32 GB or higher 3x146GB 10k Hot Plug Ultra320 SAS drive or higher RAID 5 Configuration CD DVD DVD RW Drive Redundant Power supply and redundant cooling fans OS To be suggested by Vendor I O Slots 2 PCI Express expansion slots x8 1 full length full height slot 1 low profile slot 1 option PCI X 64 bit 133MHz or higher Embedded Dual Multifunction Gigabit Network Adapters Minimum 6 hot plug HDD bays or higher Form Factor Rack Mountable Remote Management Standard Remote management Diagnostics Displays specific failed component not independently powered OS database Based on Open interoperable and standard Platform Page 107 of 122 Tender No BSEDC 2008 e District 003 S N Item Specification Total Unit Taxes Total Amt Total Qty Price and other per unit Amt X In Rs charges Unit Price Total in Rs taxes Qty 2 Database Intel Xeon based dual core dual Processor or equivalent 3 Server capable Server 3 0 GHz Dual Core Intel Xeon 5160 with 1333 MHz FSB and 2 x 2 MB L2 cache Chipset Intel 5000 or equivalent 3 PCI X Slots 64
26. all sites Refurbished and second hand equipment will not be accepted Original Equipment Manufacturer s certificate should accompany along with the material despatch BSEDC reserves the right to verify the Delivery Challan of OEM on the SI if required The Selected operator shall make a payment request after the end of each quarter with the following supporting document Acceptance certificate for the sites accepted by BSEDC and eligible for QGR Acceptance certificate for inclusion of new unit sites in GR SLA compliance report as prepared by the Implementing Support Agency Bidder is expected to quote a rate for a single Unit at each tier in the given Performa Page 52 of 122 Tender No BSEDC 2008 e District 003 Table 4 6 Quarterly Guaranteed Payment Format N Particulars Total Unit Value per Total value per Total Value Units QGR in Rs QGR in Rs for 12 QGR in Rs A B C A B D 12 C Collectorate 3 SD Block Headquarters 62 FMS to be located at three 3 respective district HQ for managing 65 sites Grand Total Note Above prices should include all taxes transport insurance installation etc as applicable at Collectorate Sub division and Block Circle Office site in each Unit of District Conditional bids will be summarily rejected FMS quote should include service tax Page 53 of 122 Tender No BSEDC 2008 e District 003
27. criteria specified 1 A letter on the bidder s letter head Appendix 1 i Describing the pre qualifying technical competence and experience of the bidder ii Certifying that the period of validity of bids is 180 days from the last date of submission of bid and iii Asserting that the bidder is quoting for all the components mention in Part A B amp C of the bid document arriving at a consolidated quote to be decided as L1 2 The profile of the bidder template given in Appendix 2 3 Audited annual financial results balance sheet and profit amp loss statement of the bidder for the last three financial years template provided in Appendix 3 4 The bid security in the form of a Demand Draft Bank Guarantee issued by a Nationalized Scheduled Bank in favour of Managing Director Bihar State Electronics Development Corporation Ltd 5 Quality certification in delivery of services solutions sought under this RFP from an internationally recognized reputed agency e g ISO 9000 and 14000 CMM Level 3 minimum 6 Manufacturer s authorization form s Template provided in Appendix 4 7 Reference list of major clients using equipment services similar to BSEDC Ltd requirement Template provided in Appendix 5 8 Solvency Certificate from the Bank where the Company account is held 9 Power of attorney granting the person signing the bid the right to bind the bidder as the Constituted attorney of t
28. equipment by submitting Delivery Challan from the OEMs i The warranties for all the equipment are valid for 3 years from the date of commissioning of the equipment at unit sites j IPR rights for the software lies with Government of Bihar Representations and Warranties by BSEDC Limited a It has full legal right power and authority to execute the e District Project and to enter into and perform its obligations under the Agreement and there are no proceedings pending b The Agreement has been duly authorized executed and delivered by BSEDC Limited and constitutes valid legal and binding obligation of Bihar State Electronics Development Corporation Ltd c The execution and delivery of the Agreement with the Bidder does not violate any statutory judgment order decree regulation right obligation or rule of any court government authority or arbitrator of competent jurisdiction applicable in relation to Bihar State Electronics Development Corporation Ltd its assets or its administration Each Day during the Agreement The Parties agree that these representations and warranties are taken to be made on each Day during the term of the Agreement No title to the equipment The Bidder and Bihar State Electronics Development Corporation Ltd agree that BSEDC Limited shall have no title to any of the equipment and construction pre fabricated site amp laid cables made available for delivery of services by the Bidder during t
29. having been notified of the acceptance of its Bid by the Managing Director Bihar State Electronics Development Corporation Ltd during the period of Bid Proposal validity i fails to perform as per the contract obligations ii On invoking of Section 5 Clause 14 Termination for Default The Guarantor Bank shall immediately on demand pay the Chairman of Bihar State Electronics Development Corporation Ltd without any demur and without the Managing Director Bihar State Electronics Development Corporation Ltd having to substantiate such demand a sum of Rs 30 00 000 Lakhs Rupees thirty Lakhs only Guaranteed Amount 2 The Guarantor Bank will make the payment of the Guaranteed Amount forthwith on the demand made by the the Managing Director Bihar State Electronics Development Corporation Ltd notwithstanding any objection or dispute that may Page 118 of 122 Tender No BSEDC 2008 e District 003 exist or arise between the Managing Director Bihar State Electronics Development Corporation Ltd and the Bidder or any other person 3 The demand of the Managing Director Bihar State Electronics Development Corporation Ltd on the Guarantor Bank for the payment of the Guaranteed Amount shall be deemed as the final proof of fulfillment of the conditions stipulated in 1 above 4 This Guarantee shall be irrevocable and shall not be discharged except by payment of the above amount by us to the Managing Director Bihar
30. in the form of a Bank Guarantee issued by bank valid till II dd mm yyyy for an amount of Rupees fifty Lakhs is enclosed in the cover containing pre qualifying requirements We do hereby undertake that until a formal contract is prepared and executed this bid together with your written acceptance thereof and notification of award of contract shall constitute a binding contract between us Signature of Bidder with official seal Date Name Designation Address Telephone Fax E mail address Page 101 of 122 Tender No BSEDC 2008 e District 003 Details of Enclosures 1 Page 102 of 122 Tender No BSEDC 2008 e District 003 Appendix 11 Appendix Statement of Commercial Deviation Date dd mm yyyy To Reference Sir There are no deviations null deviations from the requirement specifications of tendered items and schedule of requirements and hence there are no commercial deviations The entire work shall be performed as per your specifications and documents OR Strike out whatever is not applicable Following is the exhaustive list of commercial deviations and variations from the exceptions to the specifications and documents for the above mentioned tender Except for these deviations and variations the entire work shall be performed as per your specifications and documents S No Section REQ No Page No Statement of deviations No and variations 1 2
31. of 122 Tender No BSEDC 2008 e District 003 standard messaging protocol such as SOAP XML etc and should also support both Hindi and English Languages 3 The application development will be would be supervised by third party agency appointed by GoB 4 The Intellectual property rights IPR and the source code would be owned by Government of Bihar 5 The application would be developed under the supervision of District Magistrate at one District The developed application will be replicated in remaining 2 Districts with required customization e DISTRICT APPLICATION SOFTWARE TECHNICAL ARCHITECTURE 1 Software requirement specifications Detailed study would require to be conducted for finalization of Software requirement specifications The scope of SRS would be as under Comprehensive Study Micro level study of candidate systems of District Collectorate Zila Parishad Sub division Circle Block and other offices under the direct purview of District Administration Identification of candidate systems List out office wise systems for Software development Architecture The Architecture of the system should follow 4 1 View architecture Use case view Would describe the system seen by its end users analysts and testers The static aspect of this view should be in use case diagram and the dynamic aspects of the system are captured in interactive diagram state chart diagram and activity diagram Design
32. reasonably and ordinarily be expected from a reasonably skilled and experienced Bidder engaged in the same type of undertaking under the same or similar circumstances XIV Guaranteed Revenue means the rate payable to the Bidder under the Agreement for the performance of the Bidder s Contractual obligations XV Implementation Period shall mean the period from the date of signing of the Agreement and up to the issuance of Final Acceptance Certificate of e District Project XVI Law shall mean any Act notification bye law rules and regulations directive ordinance order or instruction having the force of law enacted or issued by the Central Government and or Government of Bihar or the BSEDC or any other Government or regulatory authority or political subdivision of Government agency XVII LOI means issuing of Letter of Intent which shall constitute the intention of the Tenderer to place the Purchase Order with the successful bidder XVIII LMT model the services as required by the Tenderer are specified in Schedule of requirements on Lease Maintain and Transfer LMT model XIX Party means BSEDC Ltd or Bidder individually and Parties mean BSEDC Ltd and Bidder collectively XX Period of Agreement means 3 years from the date of signing the contract with the respective selected bidder of the e District Project XXI Proposal means the pre qualification Technical Proposal and
33. suitable rating shall be providing for overload and short circuit protection e AMF AMF facility shall be provided for the DG set AMF relay shall be provided in Page 79 of 122 Tender No BSEDC 2008 e District 003 S N Item Specification Item at No of Tota each Locations Qty Location the control panel Electrical panel with required control wiring and Contactors for automatic operation shall be done e Acoustic enclosure Weather and sound proof Acoustic enclosure shall limit sound level below 70 db at 3 m distance from the set e Suitable Platform amp Earthing is to be provided bi bidder 14 Generator Engine type Multi cylinder in accordance with IS 1 62 62 8KVA 10002 1981 with latest amendments e Electric auto start with suitable Battery e Water Air cooled e Fueltype Diesel e Output Suitable BHP rated to match the alternator Rated Speed 1500 RPM e Fueltank suitable for 8 Hrs of continuous running with necessary piping and fuel gauge drain valve inlet and outlet connections e Anti vibration mounting pads e Alternator e Speed 1500 rpm e Output Capacity 8KVA e 6P F 0 8 lag e Output 230V 1 50Hz e Insulation Class H e Suitable Platform amp Earthing is to be provided bi bidder 15 Furniture Standard Computer Table Printer Table Computer 12 3 36 Operator Chairs 5 62 310 16 Visitors Powder coated Iron Chairs with thro hole ventilated 8 sets
34. the Financial Proposal Page 26 of 122 Tender No BSEDC 2008 e District 003 XXII Request for Proposal RFP means the detailed notification seeking a set of solution s materials and or any combination of them XXIII Requirements shall mean and include schedules details description statement of technical data performance characteristics standards as applicable and specified in the RFP XXIV Site shall mean the location s of Collectorate Sub division Block Circle office for which the Contract has been issued and where the service solution shall be provided as per agreement XXV Service Solution means provision of Contracted service solution viz operation maintenance and associated services solution for e District Project as per this RFP XXVI Implementing Support Agency means any agency other then the successful bidder appointed by BSEDC Ltd for monitoring the e District Project during commissioning and operation BSEDC Ltd has appointed Bihar e Governance Services amp Technologies Limited BeST a joint venture Company between Bihar State Electronics Development Corporation Ltd and Infrastructure Leasing and Financial Services Limited as Implementing Support Agency for supporting the e District Projects XXVII Termination Notice means the written notice of termination of the Agreement issued by one Party to the other in terms hereof XXVIII Uptime mea
35. the time which would be taken for the service to be delivered either electronically or manually subsequent to the execution of the project The current process of Domicile Certificate Income Certificate and Caste certificate is similar Example of availing the Domicile Certificate is given below _ Figure 2 2 Indicative Flow Diagram of Residential Certificate Stat AA 1 Citizen collects the application form y 2 Citizen fills the application form v 3 Citizen collects and attaches the attachments A 4 Citizen goes to Panchayat Sevak Halka Karamchari for report Panchayat Sevak Halka Karamchari akes inquiry and verifies the attachment 6 Panchayat Sevak Halka 55 Karamchari writes the report on application form and handover the documents to citizen 7 Citizen goes to BDO office and submit the application form with Halka Ka Karamchari s report 8 BDO verify the application and Karamchari s report 9 BDO issues the Residence Certificate based on Karamchari s report v 10 Clerk issue the certificate No on the Certificate and handover to citizen This certificate may be used for application for other certificate local elections admission in schools and benefit of local level schemes y 11 Citizen goes to SDO office and S submit the application form with BDO s
36. view The design view of the system should encompass with classes interfaces and collaboration that should form the vocabulary of the system of the problems and its solution The view should primarily support the functional requirement of the system with the help of UML Unified Modeling language The static aspect of this view should be in class and object diagram and the dynamic aspect of the system are captured in interactive diagram state chart diagram and activity diagram Process view This view should primarily address the performance scalability and throughput of the system Focus should be on active classes that respond thread and process Page 63 of 122 Tender No BSEDC 2008 e District 003 Implementation view This view should describe the configuration management of the system s releases made up of somewhat independent component and files that can be assembled in various ways to produce a running system Deployment view Describe system encompasses the nodes that form the system hardware topology on which system executes This view should primarily address the distribution delivery and installation of the parts that make up the physical system Unified Modeling Language Use of UML Unified Modeling Languages tool for creation of use cases diagrams use cases specifications sequence diagrams activity diagrams and etc Artifacts Preparation of artifacts following the best practices of Unified Modeling Lang
37. 3 24 Chairs chairs in set of 3 chairs each 3 sets 62 186 17 Site Electrical Wiring for all the desktop computers 1 65 65 Preparatio Printers Scanners other peripherals and Server n for Rack in the DHQ Citizen Earthing for UPS and Generator Interface Room lighting including Fan Counter Dust Free room with Air curtain With Distemper amp floor preparation using Vinyl Page 80 of 122 Tender No BSEDC 2008 e District 003 S N Item Specification Item at No of Tota each Locations Qty Location flooring etc Citizen interface counter with metal grill and glass window Area of site preparation should be quoted in slabs of 100 Sq ft UTP Cabling for LAN with CAT6 Cable Data Outlet Patch Cord and 6U Rack if necessary The UTP cable should be extendable to 24 Ports in future 18 Operator Qualification 2 3 6 BCA PGDCA 2 year equivalent 1 62 62 19 Miscellanie Standard brand wall clock 1 65 65 sitem Biometric devices specification 1 65 65 Identification Time s lt 2 Sec Enrollment Up to 10 fingerprints per user Fingerprint Placement Any angle 360 0 FAR lt 0 0001 FRP lt 1 Transaction Storage 1 00 000 TA 102 120 000 TA 103 User Capacity 1 500 templates approx Ethernet 10 100 Base T UDP Serial Communication bps 9600 38400 115200 RS 232 RS 485 Operating Temperature C 0 45 Operating Humidity 20 80 Display Langua
38. 30 240 Vac Page 78 of 122 Tender No BSEDC 2008 e District 003 S N Item Specification Item at No of Tota each Locations Qty Location With Voltage Range 160 300 Vac full load 110 Vac Stabiliser half Load Frequency 50 60 Hz CVT Output System 1 plus PE ISO Power factor 0 7 or better Quality Voltage 220Vac 230 Vac 240 Vac 2 Dynamic Certified Variation lt 5 in 20ms Frequency 50 60 Hz 0 2Hz Inverter overload Capacity 108 150 Bypass overload Capacity 300 for 5s Transfer Time Normal battery Oms DC component lt 200ms Battery Type SMF with 1 Hr Backup 13 Generator Engine type Multi cylinder in accordance with IS 1 3 3 15KVA 10002 1981 with latest amendments e Electric auto start 12 V DC amp Battery e Water Air cooled e Fuel and Rating Diesel Rating Continuous e Output Suitable BHP rated to match the alternator Rated Speed 1500 RPM e Fueltank suitable for 8 Hrs of continuous running with necessary piping and fuel gauge drain valve inlet and outlet connections e Anti vibration mounting pads e Alternator e Speed 1500 rpm e Output Capacity 15KVA e 6P F 0 8 lag e Output Voltage 415V 3Ph 4wire 50Hz e Insulation Class H e Control Panel e The Gen set control panel shall be of 14 SWG CRCA sheet and powder coated finish The panel shall be provided with Voltmeter Ammeter Frequency meter Instrument Fuses etc MCCB MCB of
39. ATION DEVELOPMENT cccccccccccsccsssccesscesecesscescessceeseeessecseeenseaes 61 2 ICT infrastructure creation cece eccc cee ccesssceessecesseecsssceessececseccessecesscecseceaeees 72 3 DESIGN OF DATABASES FORMS amp APPLICATION AND SCANNING DATA DIGITIZATION AND TRAINING TO MANPOWER c cccccesscesscessceeseees 82 DATA DIGITIZATION ccccecccccccsscesscesscesscessceesceessesssecsscessecscessccaascuscascssecesscessensseess 83 e DISTRICT DATABASE 0 cccccccccscccsscesscesscessceescecesecsssessecasecasecauecsucceaccsasceasceasenssenes 83 SECTION 6 ANNEXURE TEMPLATE ccccssscssssscsssccsssccssssccssseceosees 85 APPENDIX 1 BID LETTER TECHNICAL c cccccccccecseccscescccscecccceseceseceascesscesseeeseeeeesenseeaes 85 APPENDIX 2 BIDDER PROFILE c ccesccesscesscessceesceessecsesessecssecaaccaaecssceascesscesseeeseeesseenseense 88 APPENDIX 3 FINANCIAL INFORMATION SUMMARY ccccccccscecececssecesecesscessceseeesseeseecaeeeaes 92 APPENDIX 4 MANUFACTURER S AUTHORIZATION FORM c cccsccesscesscescessceescesseeenseeaes 93 APPENDIX 5 FIRM EXPERIENCE ccccesccesscessceesceesseccsecssecseccauecaueceaeceascessceseeeseeesaeenseenes 94 APPENDIX 6 TEAM COMPOSITION AND TASK ASSIGNMENTS SUMMARY cccseeeseeeee 95 APPENDIX 7 CURRICULUM VITAE FOR PROPOSED STAFF ccsccesscesscesscessceeseessseenseenes 96 APPENDIX 8 STATEMENT OF DEVIATION FROM REQUIREMENT SPECIFICATION
40. Bidder is advised to visit and examine the location of Nalanda Aurangabad and Madhubani Districts Collectorate Sub division office Block Circle Office and its surroundings and obtain all information that may be necessary for preparing the bid at their own interest and cost Page 34 of 122 Tender No BSEDC 2008 e District 003 17 Contacting the Tenderer a Any effort by a Bidder influencing the Tenderer s bid evaluation bid comparison or contract award decisions may result in the rejection of the bid b Bidder shall not approach Bihar State Electronics Development Corporation Ltd officers after office hours and or out side Bihar State Electronics Development Corporation Ltd office premises from the time of the bid opening till the time the Contract is awarded 18 Eligibility Criteria The bidder shall meet the following criteria for eligibility a The bid shall be submitted by an individual organization or in consortium with one lead bidder and maximum of two partners are allowed b The bidder shall be Information amp Communication Technology Company and specializing in providing IT Solution in the field of application software and system integration c The bidder should have annual turnover of INR 50 Crores and above in the last three financial years Incase of consortium the lead bidder should meet turnover criteria and would be responsible for end to end delivery d The Net Worth of the bidder or lead
41. Bidder shall use the form to provide relevant information If the form does not provide space for any required information space at the end of the form or additional sheets shall be used to convey the said information b For all other cases the Bidder shall design a form to hold the required information c Bihar State Electronics Development Corporation Ltd shall not be bound by any printed conditions or provisions in the Bidder s Bid Forms 16 Local Conditions a Each Bidder is expected to fully get acquainted with the local conditions and factors which would have any effect on the performance of the contract and or the cost b The Bidder is expected to know all conditions and factors which may have any effect on the execution of the contract after issue of letter of Award as described in the bidding documents The tenderer shall not entertain any request for clarification from the Bidder regarding such local conditions c It is the Bidders responsibility that such factors have properly been investigated and considered while submitting the bid proposals and no claim whatsoever including those for financial adjustment to the contract awarded under the bidding documents will be entertained by the Tenderer Neither any change in the time schedule of the contract nor any financial adjustments arising thereof shall be permitted by the Tenderer on account of failure of the Bidder to know the local laws conditions d The
42. Bit 16GB RAM Type PC2 5300 Fully buffered DIMM scalable up to 32 GB or higher 5x146GB 10k Hot Plug Ultra320 SAS drive or higher with hot spare option RAID 5 Configuration CD DVD DVD RW Internal Tape Drive 200 400 GB LTO 2 with Media Redundant Power supply and redundant cooling fans OS To be suggested by Vendor I O Slots 2 PCI Express expansion slots x8 1 full length full height slot 1 low profile slot 1 option PCI X 64 bit 133MHz or higher Embedded Dual Multifunction Gigabit Network Adapters Minimum 6 hot plug HDD bays or higher Form Factor Rack Mountable Remote Management Standard Remote management Diagnostics Displays specific failed component not independently powered OS database Based on Open interoperable and standard Platform Page 108 of 122 Tender No BSEDC 2008 e District 003 S N Item Specification Total Unit Taxes Total Amt Total Qty Price and other per unit Amt X In Rs charges Unit Price Total in Rs taxes Qty 3 Developme Intel Xeon based dual core dual processor Server 1 nt Server 3 0 GHz or equivalent Dual Core Intel Xeon 5160 with 1333 MHz FSB and 2 x 2 MB L2 cache Chipset Intel 5000 or equivalent 3 PCI X Slots 64 Bit 8GB RAM Type PC2 5300 Fully buffered DIMM scalable up to 32 GB or higher 3x146GB 10k Hot Plug Ultra320 SAS drive or higher RAID 5 Configuration CD DVD DVD RW Drive Redundant Power supply and redundant coo
43. ECHNOLOGY MODEL OF E DISTRICT PROJECT cccccccccccsseesessessesseseeseesees 13 SERVICE LEVE Sar a A N a E R e latest 14 SERVICE LEVEL AFTER E DISTRICT IMPLEMENTATION 0cccccccccsseeeeeee 22 SECTION 3 INSTRUCTIONS TO BIDDERS cescsscsscescsecsesscssscessersees 25 1o DEFINITIONS otitis scien sas e ea e E e a T hea aan se EAA R 25 29 BID DOCUMENTS vaan a e ea ara inaa er eE eet aan 28 3 PRE BID CONFERENCE PBO s ssssssssesssesessesesesesisssssrsrenisesesssresesesesrsssssrereseseses 30 4 AMENDMENT OF BID DOCUMENTS icaincistanwaatmeacseuersdmimaacnsay euaeeuaes 30 D COSTOF BID DOCUMENT c tesi oai eaa e ty E e a Our e E a 30 0 COSTOF BIDDING situs eetucciin ts We bauca EE A ET E A 31 7 BID SECURITY I E EARNEST MONEY DEPOSIT EMD ccccccecsescsseseeseeeeseenees 31 O BIDRRICES 3 EENET TE 32 Y DISCOUNTS sirsenis slabs stesiaucietauivbbss ceoitbsteivbessasidieresancathuebuedesisembastasecin s 32 10 BID WAMU PY ino ia N N A E Ne T 32 11 SUBMISSION OF PROPOSALS a imusstsetcod wrtuss eanateassiussssndnavicchvusieieasiiaaiatseanieys 32 12 LPAI GUY AGE iss Sos dates vacsasa dee we supicaaisinnc ayaa odbauneatCustaips cnet bance Seauneduaeuoteensuen Cackd Rss 33 13 LATE BIDS ieira iee e a sted a e a a a ea e eE 33 14 MODIFICATION AND WITHDRAWAL OF BIDS cccccccssesecsseseeseeseeeeseeecseeseeseeaeeees 33 15 BSI Dsl ORNS nnet katate tat vs Cantina eens A totes ee sapeaa clade Goan
44. ERS of E DISTRICT PROJECT The e District Project Stakeholders will be as fellows Department of Information Technology DIT Government of India Government of Bihar State Project Committee State Designated Agency District e Governance Society concerned District Page 12 of 122 Tender No BSEDC 2008 e District 003 National Informatics Center NIC Implementation Support Agency ISA Consultant Project Implementation Partner PIP Selected Bidder TECHNOLOGY MODEL OF E DISTRICT PROJECT Application Software The customized application software needs to be developed for enabling IT based information system at various levels of District Administration like Collectorate Sub divisional offices and Block Circle level offices The software must cover functional as well as reporting requirements of the administration The software needs to be developed on the basis of software requirement specifications SRS for e District details are given in Scope of Work in Section 5 Figure 2 1 Network Architecture of District Administration STATE WIDE AREA NETWORK State Data Center csc cre District Data Center Page 13 of 122 Tender No BSEDC 2008 e District 003 SERVICE LEVELS The service level is defined as the time taken in the delivery of a particular service Defining the service level would entail stating the present time taken for the service to be delivered manually and prescribing
45. Event or Political Event the e District Project Bidder shall have implemented the maintenance schedule as well as any repairs pointed out by the Independent Consultant in its Operations amp Maintenance Inspection Report prior to date of Termination Notice In case of Termination due to Non Political Force Majeure Event the Divestment Requirements shall be agreed between Bihar State Electronics Development Corporation Ltd and the e District Project Bidder and d pay all transfer costs and stamp duty applicable on hand back of project assets except in case the Project is being transferred due to Bihar State Electronics Development Corporation Ltd of Default Indirect Political Event Political Event or expiry of Concession period where Bihar State Electronics Development Corporation Ltd shall be responsible for transfer costs and stamp duty if any For clarification of doubt transfer costs in this Clause relate to taxes and duties applicable at transfer of e District Project if any Page 57 of 122 Tender No BSEDC 2008 e District 003 2 Subject to clause 1 of exit management upon completion of the contract period or upon termination of the agreement the e District Project Bidder shall comply and conform to the following Divestment Requirements in respect of the e District Project i all Project Assets including the hardware software documentation and any other infrastructure shall have been renewed and cured of all defects
46. ND SITE SURVEY 5 fcccatok iturin bane eenes 45 4 ACCEPTANCE TEST siisnistet e acon A a er Sr Eii 45 5 PERFORMANCE SECURITY FOR OPERATIONS ccccssssscssssessseseescsseescseesecseeseeseenens 46 Page 3 of 122 Tender No BSEDC 2008 e District 003 6 FORCE MAJEURE wu eeeceecececsceccsccesscesecesscesscescecsssessccssscnsecsaccaaccaaccascascesscesssesseees 47 7 IMPLEMENTATION SCHEDULE cc ceccesscessceesceesseecsccesscaeccasecaeccauccausceasceasceascessenes 47 8 SLA REQUIREMENT ccccccccccsscccccssscecccssseececsuseesecssssesecsaseesecsuseesecuseesecsasesseeaseeees 48 Qe PENALTIES ssscscevssacressssveseeeSancctiadchcabecsonetstasunccieevubceudesuagedsdeuccsastovacdsvaadeads avad vsdenseetaas 49 10 QUARTERLY GUARANTEED PAYMENT FOR PART B EXCLUDING PART A amp C 52 11 FIXED PAYMENT FOR DATA DIGITISATION AND TRAINING ccecceseceseceseceeseees 54 12 FIXED PAYMENT FOR APPLICATION DEVELOPMENT ccccccsssceecssccssscesscessenes 54 REPRESENTATIONS AND WARRANTIES c cccccccsccessesssccesecesscesscesscesseeseeesseenseenes 55 13 APPROVAL CLEARANCES ccccccccscssecssessccceccccsccssecesccessceascesscessceeseeesaeenseenseeaes 57 14 EXIT MANAGEMENT cccccccssccssecssccssscesscesecesscessccesssessscnsscnsecasecauscaascnseceaseessenes 57 SECTION 5 SCHEDULE OF REQUIREMENT ccsccsssssssssscsssscssseseesees 61 SCOPE OF WORK vonar a a Aa Era AE OSS EAEE EESAN EEEN 61 1 APPLIC
47. Page 54 of 122 Tender No BSEDC 2008 e District 003 Representations and warranties Representations and Warranties by the Bidder a It is a company duly organized and validly existing under the laws of India and has all requisite legal power and authority and corporate authorisations to execute the Agreement and carry out the terms conditions and provisions hereof b It has in full force and effect all requisite clearances approvals and permits necessary to enter into the Agreement and perform its obligations hereof c It will have the legally valid and enforceable title to all Equipment as may be necessary for proper functioning and it will be free from all encumbrances liens charges any security interest and adverse claims of any description d The Agreement and the transactions and obligations hereof do not contravene its constitutional documents or any law regulation or government directive and will not contravene any provisions of or constitute a default under any other Agreement or instrument to which it is a party or by which it or its property may be bound or any of its obligations or undertakings by which it or any of its assets are bound or cause a limitation on its powers or cause it to exceed its authorized powers e There is no pending or threatened actions suits or proceedings affecting the Bidder or its affiliates or any of their respective assets before a court governmental agency commission or arbit
48. Request for Proposal RFP for Implementation of IT Enabled Services in Nalanda Aurangabad and Madhubani Districts of Bihar State e District Project For supply installation and maintenance of I T Infrastructure Establish Citizen Facilitation Counter Computerized Back office Hardware Networking Equipment Uninterrupted Power Supply DG Set Develop Application Software e District Application for IT enabled services Data Digitisation Training to office staff and provide Operators etc in 3 Collectorates 10 Sub Divisions and 52 Block Circle Offices for Nalanda Aurangabad and Madhubani Districts in an efficient and effective manner on Lease Maintain and Transfer Basis LMT for three years NIT No e District BSEDC 2008 003 Bihar State Electronics Development Corporation Limited A Government of Bihar Undertaking Beltron Bhawan Shashtri Nagar Patna Bihar Pin Code 800023 Tel No 0612 2281856 0612 2281857 Fax No 0612 2281857 E mail bsedc beltron in Web Site www beltron in Tender No BSEDC 2008 e District 003 IMPORTANT INFORMATION Non Refundable Tender Cost Rs 25000 in cash or through demand draft from a scheduled bank drawn in favour of MD BSEDC payable at Patna Sale of RFP document All working days during office hours starting from 28 April 2008 till 01 00P M on 27 May 2008 EMD Rs 15 00 000 in the form of Demand Draft Bank Guarantee in favour of MD BSEDC L
49. T The following clauses shall supplement the Instructions to Bidders 1 Responsibility Matrix Table 4 1 Responsibility Matrix S N Activity BSEDC BeST Bidder Ltd Consult ant 1 Preparation of RFP for the Selection of e District Project Implementing Partner 2 Tender Process for the Selection of e District N Project Implementing Partner 3 Approval for Appointment of e District Project Implementing Partner 4 Review and suggestion on Solution offered 4 N 5 Site Identification N 6 Site Handover N 7 Site Survey and Preparation N 8 Installation and Commissioning of the e District N Project hardware amp networking equipment and Application Development 9 Monitoring the Installation and Commissioning of the e District Project hardware amp networking equipment and software 10 Acceptance Tests 11 Application acceptance 4 12 Onsite Inspection and Verification of Acceptance q N N Tests 13 Trial Run N 14 Witness of Trial Run 15 Issue of Final Acceptance Test Certificate 16 Operation Management and Maintenance of the e J District Project 17 Periodical Generation of MIS report N 18 Verification of the MIS Report 4 19 Approval of MIS Report 20 Periodical Auditing of the e District Project N 21 Submission of the Audited Report of e District N Project as advised by Consultant Page 44 of 122 Tender No
50. TRICT To the District Administration Generation of an efficient MIS for better and fast decision making Fast delivery of services through retrieving of the records from computerized database networked Department Office e District model based on sustainable operations through applying the user charges Improvement in efficiency of the employees and reduction in workload Post project evaluation could provide feedback for further improvements Better monitoring system Bring transparency in the delivery system Faster processing of files and information resulting in efficient working of the District Administration Feedback analysis through grievances Reducing the interdependency A holistic citizen centric approach To the Citizens The service delivery is faster to the citizens Page 10 of 122 Tender No BSEDC 2008 e District 003 Payment of bills at Citizen Facilitation Counter Common Service Centre Vashudha Issue of domicile certificate in few hours Reducing the cost to citizen like travel cost wages lost etc Reducing the time in availing the services like travel time waiting time Reducing the visits to Governments Departments Status of application at Citizen Facilitation Counter Common Service Centre Vashudha Reducing the interdependency Citizen grievance within a stipulated time frame Access to information easily with service deliver counters within reach Hig
51. WN Certificate 2 SDO verify the applicatio and BDOs certificate 13 SDO make the Residence Certificate based on BDO s Certificate y 14 Clerk issue the certificate No on the Certificate and handover to citizen This certificate may be used for application for state a level services admission in other districts institutions and benefits of State level schemes 0 15 Citizen goes to Collectorate and submit the FA application form with SDO Certificate Authorized person verify the application and SDOs certificate 17 Authorized person make the Residence Certificate based on SDO s Certificate y 18 Clerk issue the certificate No on the Certificate and handover to citizen This certificate may be used for application in other State services Arms license and passport 1 End If citizen s need fulfill a Page 14 of 122 Tender No BSEDC 2008 e District 003 The current indicative flow diagram of process of Character Certificate is given below Figure 2 3 Indicative Flow Diagram of Character Certificate Start y 1 Citizen needy person write the application and submit the BDO office y 2 BDO send the application to concen police station for verification with his covering letter 3 Police make field inquiry and veri with po
52. ac half CVT Load Frequency 50 60 Hz ISO Quality Output System 1 plus PE Certified Power factor 0 7 or better Voltage 220Vac 230 Vac 240 Vac 2 Dynamic Variation lt 5 in 20ms Frequency 50 60 Hz 0 2Hz Inverter overload Capacity 108 150 Bypass overload Capacity 300 for 5s Transfer Time Normal battery Oms DC component lt 200ms Battery Type SMF with 1 Hr Backup 20 Generator Engine type Multi cylinder in accordance with IS 10002 3 15KVA 1981with latest amendments Electric auto start 12 V DC amp Battery e Water Air cooled Fuel and Rating Diesel Rating Continuous e Output Suitable BHP rated to match the alternator Rated Speed 1500 RPM Fuel tank suitable for 8 Hrs of continuous Page 111 of 122 Tender No BSEDC 2008 e District 003 Item Specification Total Qty Unit Price In Rs Taxes and other charges in Rs Total Amt per unit Unit Price taxes Total Amt X Total Qty running with necessary piping and fuel gauge drain valve inlet and outlet connections Anti vibration mounting pads Alternator Speed 1500 rpm Output Capacity 15KVA P F 0 8 lag Output Voltage 415V 3Ph 4wire 50Hz Insulation Class H Control Panel The Gen set control panel shall be of 14 SWG CRCA sheet and powder coated finish The panel shall be provided with Voltmeter Ammeter Frequency meter Instrument Fuses etc MCCB
53. ad 34 16 LOCAL CONDITIONS oense eaa testis E E N EEEE EIES 34 17 CONTACTING THE TENDERER s ssssssssssesesesesiststsrerisisestssesesesestststerenisestsreresesee 35 18 E IGIBILITY CRITERIA teette E o ae a eer ea a Gae bares Eee ea 35 19 SCHEDULE OF EVENT S miS T E E E E A TEE 36 20 OPENING OF PROPOSAL otac erties inlets anc eileen stint ese eee 37 21 EVALUATION EE oct eccusten E A ET A E petra cs 37 22 DECIDING AWARD OF CONTRACT csicisisscaceibtatiuetictededsatecstheigrascess shined bcheacastesacevts 39 23 CONFIDENTIALITY nania a colt ccc tsiace reas a a ean teraren tats 39 24 PUBLICITY moroi enan i r E nr one Marne er or ETRE Ther ete Yona Ue rece TORN 40 25 APPLICABLE TAW enen iee chien amin ee a a a a nai 40 26 INSURANCE onae aa ntact cps e a E a A E E A E 40 27 LIQUIDATED DAMAGES DURING DELIVERY INSTALLATION amp WARRANTY 40 28 DELAYS IN THE SERVICE PROVIDERS PERFORMANCE c cssesscsseeseseeseeseeseeees 41 29 TERMINATION FOR DEFAULT ic 8inscastatceinoaiub tats Gacusiascittse pans labecsintesssMaseatton 41 30 GOVERNING LAW amp DISPUTE SETTLEMENT ccccccccssessesseseeseeseeeeees 42 SECTION 4 SPECIAL CONDITIONS OF CONTRACT 00 0 cssssssscesssseees 44 1a RESPONSIBILITY MATRIX ics hccsa tial ceciete ss Sances ulascsehscrstbatbbecicphialaiwdsciaacessies tecesue theirs 44 2 CONSULTANT IMPLEMENTING SUPPORT AGENCY cccccseseesesseescseeeeseeseeseeseeees 45 3 SITE PREPARATION A
54. alification technical and financial Proposal is 27 May 2008 latest by 3 00 P M to the following address which is to be used for all communication in regards to this bid process Sh Alok Vardhan Chaturvedi The Managing Director Bihar State Electronics Development Corporation Limited BELTRON Bhawan Sastri Nagar Patna 800023 Please note that a pre bid conference would be held on 6 May 2008 at 3 00 PM in the office of Managing Director Bihar State Electronics Development Corporation Limited BELTRON Bhawan Sastri Nagar Patna 800023 1 8 All the communication including this RFP and the bid documents should be signed on each page by the authorized representative of the bidder Only one signed copy of RFP to be annexed with original pre qualification bid envelop Page 7 of 122 Tender No BSEDC 2008 e District 003 Section 1 Letter for Invitation Date of Issuance Ref No To Dear Sir BSEDC invites proposals For supply installation and maintenance of I T Infrastructure Establish Citizen Facilitation Counter Computerized back office Hardware Networking Equipment Uninterrupted Power Supply DG set Develop Application Software e District Application for IT enabled services Data Digitisation Training to office staff and provide Operators etc in three Collectorates ten Sub Divisions and fifty two Block Circle Offices in Nalanda Aurangabad and Madhubani Districts in an efficient and effective manner on Leas
55. alifications amp experience and the certification attained documentary proof to be submitted 20 Is your organization has SEI CMM ISO 9001 certificates If so attach copies of the certificates State details if certified by bodies other than that stated 21 List the major clients with whom your organization has been is currently associated 22 Were you ever required to suspend a project for a period of more than three months continuously after you started If so give the names of project and reasons for the same 23 Have you in any capacity not completed any work awarded to you If so give the name of project and reason for not completing the work 24 In how many projects you were imposed penalties for delay Please give details 25 The bidder shall disclose details pertaining to all contingent liabilities claims disputes matters in Page 90 of 122 Tender No BSEDC 2008 e District 003 S N Items Details appeal amp in court and any pending litigation against the bidder or any member of the Consortium If nil an undertaking from the bidder prime member of the consortium mentioning the same 26 Whether your organisation has Bank s certificate of solvency If yes submit documentary proof 27 Have you ever been denied tendering facilities by any Government Department Public sector Undertaking Give details
56. and deficiencies as necessary so that the e District Project is compliant with the Specifications and Standards set forth in the RFP Agreement and any other amendments made during the contract period ii the e District Project Bidder delivers relevant records and reports pertaining to the e District Project and its design engineering operation and maintenance including all operation and maintenance records and manuals pertaining thereto and complete as on the Divestment Date iii the e District Project Bidder executes such deeds of conveyance documents and other writings as the Bihar State Electronics Development Corporation Ltd may reasonably require to convey divest and assign all the rights title and interest of the e District Project Bidder in the e District Project free from all Encumbrances absolutely and free of any charge or tax unto the Bihar State Electronics Development Corporation Ltd or its Nominee and iv The e District Project Bidder complies with all other requirements as may be prescribed under Applicable Laws to complete the divestment and assignment of all the rights title and interest of the e District Project Bidder in the e District Project free from all Encumbrances absolutely and free of any charge or tax to Bihar State Electronics Development Corporation Ltd or its nominee 3 Not earlier than 3 three months before the expiry of the contract Period but not later than 30 thirty days before such exp
57. ant hereto Issue of such certificate shall not be unreasonably withheld by State Government The divestment of all rights title and lien in the e District Project shall be deemed to be complete on the date when all the Divestment Requirements have been fulfilled or the Certificate has been issued whichever is earlier it being expressly agreed that any defect or deficiency in any Divestment Requirement shall not in any manner be construed or interpreted as restricting the exercise of any rights by State Government or its nominee on or in respect of the e District Project on the footing as if all Divestment Requirements have been complied with by the Concessionaire Page 59 of 122 Tender No BSEDC 2008 e District 003 SECTION 5 Schedule of Requirements Page 60 of 122 Tender No BSEDC 2008 e District 003 Section 5 Schedule of Requirements Scope of Work Scope of work is divided into three parts 1 Application Development PART A 2 ICT infrastructure creation PART B 3 Data Digitisation Integration and training to staff PART C 1 APPLICATION DEVELOPMENT Main deliverables for application development will be as follows Software Requirements Specification Document e District Application Software Database Design User manual Security Manual OTON a a Change management manual The bidder will conduct a detailed system study based on the scope described in the Table given below Table 5
58. any increase or decrease in the volume of records shall be borne by the Bidder 3 The payment against the number of staffs trained shall be solely done on that basis Such payments will be done in a given quarter 3 Months on basis of actual number of staffs trained and terms and conditions of deliverables under capacity building section of special conditions of contract to be decided later C Fixed Payment for Application Development S N Development Activity Time schedule Payment schedule 1 Requirement Study 15 days 10 against BG 2 Preparation of SRS 15 days Nil 3 Application coding 45 days 20 4 User Acceptance Test 7 days Nil 5 Trial run 3 days Nil 6 Final Acceptance 5 days 30 7 Application Maintenance as per 18 months 20 SLA 8 Handover of total project after 3 7 days 20 years as per SLA Page 105 of 122 Tender No BSEDC 2008 e District 003 Witness Signature Name Designation Address Directorate Date Bidder Signature Name Designation Address Directorate Date Directorate Seal Page 106 of 122 Tender No BSEDC 2008 e District 003 COMPONENT WISE PRICING Brief particulars of the goods and services which shall be supplied provided by the Bidder are as under A Application Development Cost B ICT infrastructure Cost S N Item Specification Total Unit Taxes Total Amt Total Qty Price and other per unit Amt X In Rs charges
59. at are reported to be faulty on a given date should be either fully repaired or replaced by temporary substitute within the time frame indicated in the Service Level Agreement SLA forming a part of the contract The reporting will be through a telephonic message or any other mode as BSEDC may decide In case service provider fails to meet the above standards of maintenance there will be a penalty in Indian rupees per day as specified in the SLA 28 Delays in the service providers performance Provisioning of e District Solution amp services shall be made by the bidder in accordance with the time schedule specified by BSEDC in the contract Any unexcused delay by the bidder in the performance of his provisioning of e District solution and services obligations shall render the bidder liable to any or all of the following sanctions forfeiture of his performance security imposition of liquidated damages and or termination of the contract for default If at any time during performance of the contract the bidder or its sub contractor s should encounter conditions impeding timely performance of services the bidder shall promptly notify BSEDC in writing of the fact of the delay its likely duration and its cause s before the scheduled delivery or provisioning date BSEDC evaluate the situation after receipt of the bidders notice and may at its discretion extend the bidder s time for performance in which case the extension shall be
60. ation for IT enabled services Data Digitisation Training to office staff and provide Operators etc in Three Collectorates ten Sub Divisions and fifty two Block Circle Offices for Nalanda Aurangabad and Madhubani Districts in an efficient and effective manner on Lease Maintain and Transfer Basis LMT for three years Bidder has to quote for the supply maintenance management e District application and provision of operators of the e District Project on Lease Maintain and Transfer Basis LMT model for duration of three years in accordance with the various provisions of this RFP document Page 6 of 122 Tender No BSEDC 2008 e District 003 1 5 Bihar State Electronics Development Corporation Limited BSEDC now invites sealed tender containing pre qualification technical and financial proposals from eligible Bidders for selection as bidder to implement and maintain the e District Project The bidder shall be selected as per the procedures described in this Request For Proposal RFP 1 6 Bidder shall submit three sealed envelopes containing Part Three hard copies and one soft copy of Pre qualification Bid Part Il Three hard copies and one soft copy of the Technical Bid Part Ill Three hard copies and one soft copy of the Commercial Bid 1 7 Bidders are hereby invited to submit pre qualification technical and financial Proposals as per the provisions detailed in this RFP The last date for submitting the pre qu
61. atters of technical importance etc Page 37 of 122 Tender No BSEDC 2008 e District 003 V Further the scope of the evaluation committee also covers taking of any decision with regard to the RFP implementation of the project including management period VI All Bids received before 3 00 PM shall be opened on same day at 4 00 PM on 27 May 2008 in the presence of bidders representatives who intend to attend at their cost The bidders representatives who wish to attend the bid opening shall produce an authorization letter and should sign a register evidencing their attendance VII Bid document shall be evaluated as per the following steps a Preliminary Examination of Pre qualification documents The Pre qualification document will be examined to determine whether the bidder meets the eligibility criteria completeness of the bid whether the documents have been properly signed and whether the bids are generally in order Any bids found to be non responsive for any reason or not meeting the minimum levels of the performance or eligibility criteria specified in the various sections of this RFP will be rejected and not included for further consideration b Evaluation of document The technical bid of only pre qualified bidders would be evaluated as per the following parameters Table 3 2 Parameters S N Parameters Score 1 Organization Strength 15 2 Proposed Technical solution 20 3 Prior experie
62. bed as Envelope C Commercial Proposal h All the three sealed envelopes should again be placed in a single sealed envelop super scribed as e District Project Tender No e District Project BSEDC 2008 003 Bid from NOT TO BE OPENED BEFORE 27 May 2008 at 3 00 PM which will be received in the office of the Managing Director BSEDC Limited Patna up to the due date and time mentioned in the Schedule of Events of this document 12 Language The Bids and all correspondence and documents relating to the bids shall be written in the English language 13 Late Bids Any bid received by the Tenderer after the time and date for receipt of bids prescribed in the RFP document will be rejected and returned unopened to the Bidder 14 Modification and withdrawal of Bids a At any time prior to deadline for submission of proposal BSEDC Ltd may for any reason modify the RFP The prospective bidders having received the RFP shall be notified of the amendments through mail and other communication And such amendment shall be binding on them Page 33 of 122 Tender No BSEDC 2008 e District 003 b The Bidders cannot modify or withdraw the bid in the interval between the last date for receipt of bids and the expiry of the bid validity period specified in the Bid Such withdrawal may result in the forfeiture of its EMD from the Bidder 15 Bid Forms a Wherever a specific form is prescribed in the Bid document the
63. bidder should be positive in the last three financial years e The bidder must have successfully completed at least any one of the following 1 project of comprising of hardware installation Application Development and system integration of Rs 5 Crores in India 2 project of comprising of hardware installation Application Development and system integration of Rs 3 Crores each in India 3 project of comprising of hardware installation Application Development and system integration of Rs 2 Crores each in India f References contact details customer completion certificate customer satisfaction certificate etc for these projects shall be provided Projects executed for bidders own bidders group of companies or bidder s Joint Venture companies shall not be considered Page 35 of 122 Tender No BSEDC 2008 e District 003 g The bidder should have direct authorization from the Original Equipment Manufacturer OEM and with developer of the System Software Application Software for selling and supporting the components offered h The bidder must have had at least 100 employees on roll over each of the last three years as on March 31 2006 2007 amp 2008 i The bidder shall have Quality certification from an accredited and internationally reputed renowned firm viz ISO 9001 and ISO 14000 CMM level 3 j The bidder should have office in Bihar In case bidder has no presence in Bihar bidder
64. ction authority with reference of database VLE will send the documents to Panchayat Sevak Halka Karamchari for verification Sanctioning authority will verify the application with database If found OK PS HK verify the documents 6 Sanctioning authority will issue the certificate with digital signed If found not OK O Application 7 VLE will take printout and handover the certificate to citizen rejected Certificate Receiving End Page 22 of 122 Tender No BSEDC 2008 e District 003 Figure 2 14 Indicative Flow Diagram of Information Under RTI Act After BPR C start gt 4 Request for Information Under RTI Act By Citizen Yes y Interpreter Synthesiser Search for query in DHQ buffer Yes Check department for information Post request to Process as department department norms ut Updation to Deliver to citizen lt citizen lt Figure 2 15 Indicative Flow Diagram of Land rent Collection after BPR d Start a oy y Maintain linking between personal with land asset Yy Calculate tax and liabilities on the basis of his history and other affecting parameters y Do the required action Debit Credit in person account s End J
65. d Brand 1400 mm sweep 195 Page 113 of 122 Tender No BSEDC 2008 e District 003 C Data Digitisation integration cost and Training Cost Signature Name Designation Address Directorate Date Witness Bidder Signature Name Designation Address Directorate Date Directorate Seal Page 114 of 122 Tender No BSEDC 2008 e District 003 Appendix 13 Bank Guarantee for Earnest Money Deposit To Managing Director Bihar State Electronics Development Corporation Ltd Patna Whereas seee hereinafter called the Bidder has submitted its Bid dated eee Date of submission of Bid for execution of e District Project in terms of the Tender dated issued by the Managing Director Bihar State Electronics Development Corporation Ltd hereinafter called the Bid Whereas as per Clause 7 Section 3 of the Bid the Bidder is required to furnish a bank guarantee as Earnest Money Deposit from a scheduled commercial bank Bank Guarantee In consideration of the fact that the Bidder is our valued customer and the fact that he has submitted the Bid we name and address of the bank hereinafter called the Guarantor Bank has agreed to bind ourselves our successors and assigns to irrevocably issue this Bank Guarantee and guarantee as under NOW THIS GUARANTEE WITNESSETH 1 If the Bidder a Withdraws its Bid proposal during the period of Bid validity
66. e Maintain and Transfer Basis LMT for a period of three years More details on the services are provided in the Schedule of requirements You are requested to go through the document carefully and submit your proposals as per the instructions and guidelines given in the document Yours sincerely Alok Vardhan Chaturvedi Managing Director Bihar State Electronics Development Corporation Limited BELTRON Bhawan Sastri Nagar Patna 800023 Page 8 of 122 Tender No BSEDC 2008 e District 003 Section 2 Project Profile Page 9 of 122 Tender No BSEDC 2008 e District 003 SECTION 2 PROJECT PROFILE e District as a concept proposes integrated and seamless delivery of citizen services by district administration through automation of workflow backend digitization integration and process redesign across participating departments such as Revenue Civil Supply Social Welfare Election Land Records and Registration etc for providing services to the citizens Nalanda Aurangabad and Madhubani Districts has been chosen for e District Project on the basis of geographical representations and also taking into account their socio economic profile in Bihar Administrative Units in numbers are as follows for Nalanda Aurangabad and Madhubani Districts Table 2 1 Administrative Units in Three Districts Administrative Units Numbers Nalanda Aurangabad Madhubani OUTCOME ENVISAGED FROM PROJECT e DIS
67. e contract as far as is reasonably practical and shall seek all reasonable alternative means for performance not prevented by the Force Majeure event The successful bidder shall be excused from performance of his obligations in whole or part as long as such causes circumstances or events shall continue to prevent or delay such performance 7 Implementation Schedule Table 4 2 Implementation Schedule S N Activity Completion Schedule 1 Issue of LOI Letter of Indent To 30 June 2008 2 Site Pr paration T1 T0 3 Months At least 20 unit sites per month and all 65 unit sites in three months 3 Dispatch of Hardware to the At least 20 unit sites per month and all 65 unit sites Centers T2 T0 10Weeks with in 3 months 4 Installation of Server and Network All the 3 District Data Centers should be ready with in for 3 Districts Collectorate T3 a weeks time after dispatch T2 1Week 5 Implementation and At least 20 unit sites per month and all 62 unit sites commissioning of the LAN and with in 3 months hardware T2 T0 3 Months 6 e District Application At mid September 2008 Trial version should be ready Development and Complete application should be ready by end Trail run T4 T0 10weeks November 2008 Total Application T5 T4 12weeks 7 Data Digitization Bidder has to quote the time line for basic data entry and integration with citizen database 8 Acceptance test 65 unit sites by end December 2008 QGR starts from 1 Januar
68. e irrevocable and shall not be discharged except by payment of the above amount by us to the Managing Director Bihar State Electronics Development Corporation Ltd and our liability under this Guarantee shall be restricted to the Guaranteed Amount equal to 10 of total project cost Thirty Lakhs 5 If it is necessary to extend this Guarantee on account of any reason whatsoever we undertake to extend the period of this Guarantee on the request of the Bidder under intimation to the Managing Director Bihar State Electronics Development Corporation Ltd 6 To give full effect to the Guarantee contained herein the Managing Director Bihar State Electronics Development Corporation Ltd shall be entitled to act as if the Guarantor Bank is the principal debtor in respect of claims against the Bidder and the Guarantor Bank hereby expressly waives all its rights of surety ship and other rights if any which are in any way inconsistent with any of the provisions of this Guarantee 7 Any notice by way of demand or otherwise may be sent by special courier telex fax registered post or other electronic media to our address as afore said and if sent by post shall be deemed to have been given to us after expiry of 48 hours when the same has been posted 8 Our liability under this Guarantee will continue to exist until a demand is made by the Managing Director Bihar State Electronics Development Corporation Ltd in writing or up to and including One Hu
69. e no technical deviations null deviations from the requirement specifications of tendered items and schedule of requirements The entire work shall be performed as per your specifications and documents OR Strike out whatever is not applicable Following is the exhaustive list of technical deviations and variations from the requirement specifications of tendered items and schedule of requirements Except for these deviations and variations the entire work shall be performed as per your specifications and documents S N Section No REQ No Page No Statement of deviations and variations 1 2 Witness Bidder Signature Signature Name Name Designation Designation Address Address Directorate Directorate Date Date Directorate Seal Page 98 of 122 Tender No BSEDC 2008 e District 003 Appendix 9 Statement of deviation from tender terms and conditions Date dd mm yyyy To Reference Sir There are no deviations null deviations from the terms and conditions of the tender All the terms and conditions of the tender are acceptable to us OR Strike out whatever is not applicable Following are the deviations from the terms and conditions of the tender These deviations and variations are exhaustive Except these deviations and variations all other terms and conditions of the tender are acceptable to us S N Section No Page No Para Statement of deviatio
70. e working 98 Hours 3 e District Project SLA Terms amp Definitions Table 4 4 SLA Terms amp Definitions S N SLA Terms Description 1 e District Project e District Project Backbone refers to Hardware amp Local Area Backbone Networking equipment UPS Generator Software System and Application and Operator 2 Uptime Uptime refers to e District Project backbone availability in site Uptime means ratio of up time in minutes in a month to Total time in the month in minutes multiplied by 100 3 Prime Business PBH refers to the prime network utilization period for e District working Hours Project which shall be typically starting from 09 00 AM hrs till 18 00 PBH hrs Monday to Friday or any other period to be defined by the Bihar State Electronics Development Corporation Ltd 4 Unplanned Local Unplanned Network Outage refers to an instance in which non Area Network availability e District Project LAN and applications for more than 3 Outage consecutive Days a Measurement of SLA Page 48 of 122 Tender No BSEDC 2008 e District 003 The Measurement of SLA parameters shall be decided by BSEDC Ltd jointly with the DeGS of concerned district and Implementing Support Agency BeST Successful bidder should provide necessary monitoring software like NMS for SLA Monitoring of Servers peripherals and other network devices b SLA Reporting
71. et feeder Spool feeder 9 Scanner Up to 3600 dpi 2 3 6 Interfaces Hi Speed USB compatible with USB 2 0 specifications 5 62 124 e Task speed 4 x 6 in color photo to file about 10 sec for multiple image scan about 31 sec for single image scan OCR 8 5 x 11 in text to Microsoft Word or open source about 33 sec 4 x 6 in color photo to share e mail about 34 sec for single image scan 10 Ethernet Layer 2 manageable Switch 1 68 68 Switch Number of port in Switch 12 16 Data Switching Speed of Switch 1000mbps CAT 6e UTP Cable as per requirements of the site RJ 45 Connectors Information Outlets with Surface mounting Box As per requirements of the site Laying of cable with conduit pipe as per actual T Patch cords for Server amp Nodes 11 Patch 2x16 Port Patch Panel with 3 Patch Cords 1 3 3 Panel 12 1 Online 10KVA Input System 3phase I p amp 1 Phase O p 1 3 3 UPS 10 Rated Voltage 220 230 240 Vac KVA Input Voltage Range 330 480 Vac half Load With Frequency 50 60 Hz Stabiliser Output System 1 plus PE CVT Power factor 0 7 or better ISO Voltage 220Vac 230 Vac 240 Vac 2 Quality Dynamic Variation lt 5 in 20ms Certified Frequency 50 60 Hz 0 2Hz Inverter overload Capacity 108 150 Bypass overload Capacity 300 for 5s Transfer Time Normal lt gt battery Oms DC component lt 200ms Battery Type SMF with 1 Hr Backup 12 2 Online 5KVA Input System 1phase 1 62 62 UPS 5Kva Plus PE Rated Voltage 220 2
72. f the tender and the conditions of the contract applicable to the tender We do hereby undertake to provision as per these terms and conditions The deviations from the requirement specifications of tendered items and schedule of requirements are only those mentioned in section OR Strike out whatever is not applicable There are no deviations from the requirement specifications of tendered items and schedule of requirements The deviations from the terms and conditions of the tender are only those mentioned in section OR Strike out whatever is not applicable There are no deviations from the terms and conditions of the tender We hereby certify that the Bidder is a Directorate and the person signing the tender is the constituted attorney Page 86 of 122 Tender No BSEDC 2008 e District 003 Bid Security in the form of a Bank Guarantee issued by bank valid till II dd mm yyyy for an amount of equal to 10 of total project cost is enclosed in the cover containing pre qualifying requirements We do hereby undertake that until a formal contract is prepared and executed this bid together with your written acceptance thereof and notification of award of contract shall constitute a binding contract between us Signature of Bidder with official seal Date Name Designation Address Telephone Fax E mail address Details of Enclosures Page 87 of 122 Tender No BSEDC 2008 e District 003
73. ficer register the Grievance send the grievances to concern department h A 3 Department send the grievances to concern officer AA 4 Officer verify the grievance 5 If Grievance is genuine Grievance rejected and inform to citizen and Grievance Redressal Officer officer 6 Officer makes a solution of Grievance and inform to citizen and Grievance Redressal vo a End lt 4 Page 21 of 122 Tender No BSEDC 2008 e District 003 SERVICE LEVEL AFTER E DISTRICT IMPLEMENTATION Based on above quality parameters and other system inputs keeping in view Process Re engineering in mind the new system should be evolved as follows Process after BPR for Domicile caste Income Marriage character certificate will be as follows Figure 2 13 Indicative Flow Diagram of issuing Certificate After Process Reengineering aaa Start T v K 1 Citizen will go to Vasudha CSC Center Citizen lt q gt 2 Village Level Entrepreneur will ask the Details VE See 3 if datab h th Incase the database Voter ID Card A E ae S doesn t have the record ee ae oles then VLE will ask for proof ation Card record of citizen s personal profile Census house hold data A Land Records oe with attachments 4 VLE will submit the application to san
74. ge English Operating Voltage 5VDC Ceeling Fan Standard Brand 1400 mm sweep 3 65 195 Page 81 of 122 Tender No BSEDC 2008 e District 003 Operation and Management O amp M The bidder has to manage and operate the systems for the contracted period of 3 years which includes maintenance of systems loading of operating system and other allied software these will be provided by Bihar State Electronics Development Corporation Ltd to the selected bidder develop the e District Application loading and checking for upgrades etc in all units of district The bidder has to maintain the UPS and diesel generator located at all units for the period of contract The diesel cost has to borne by the bidder The bidder has to provide one overall in charge project manager and other support staff of managing the project for 3 years Deploying support engineers to ensure the service level uptime agreed in the Service Level Agreement SLA at appropriate locations for maintenance trouble shooting and repair purposes 3 DESIGN OF DATABASES FORMS amp APPLICATION AND SCANNING DATA DIGITIZATION AND TRAINING TO MANPOWER This will include design of databases Tables fields etc forms and applications for capturing entering all the citizen required data from the existing available database formats and also the data to be collected through online In some cases many of the required data fields may be filled up throug
75. goes to Revenue board High court for next appeal with the reference of previous order v Revenue board High court takes the record Mool Abhilekh from Circle Officer evenue board High court makes a final decision Court inform to Circle officer to execution of order Page 18 of 122 Tender No BSEDC 2008 e District 003 The current indicative flow diagram of process of cases in DM Court is given below Figure 2 7 Indicative Flow Diagram of Case in DM Court Start D z y 1 Citizen is not satisfy with the DC LRs court decision vy 2 For next appeal Citizen goes to District Magistrate court v 3 Admission process of case in DM court y 4 Party pays the fees Stay orders 5 Court may gives the order for stay 6 Court sends the notice to opposition party and Case Listing lower court for Record v A A v 7 Opposite party send there written statement in court v 8 DC LR sends the case record to DM Court send v 9 Court gives a date for hearing v 4 10 Peshkar Maintain the suite register and daily diary for case listing pe ee ras nee a __ 447Tf both parties appear in the court with 2 ae full evidence pea Feat 2 _ ees Se oo v 12 Parties provide the proof of evidence to court ee Soe ee OT Sek 18 Court gives a next
76. h level of convenience Facility of payment at convenient points and extended hours Negligible queuing All the above services over the counter List of core services proposed to be delivered from project e District Table 2 2 Core Services for e District Project Certificates Domicile Caste Marriage Income Character Certificate Application Status Issuance Updation etc at District Collector SDO and BDO CO level Social Welfare services All kind of Scholarships Application Evaluation Sanction Updation payments etc at District Collector SDO and BDO CO level Revenue Court Case listing Case adjournment Enquiry filing notice to parties intervening orders Stay orders Final orders Status of execution of orders Information and Tracking at District Collector SDO and CO level Government dues and Including Issue of notices Record payments Track default recovery as part of processes Updation of treasury receipts etc Land Revenue Information and Tracking at District Collector SDO and BDO CO level Public Distribution Ration coupon related services Information Application System Issuance Updation at BDO DSO SDO marketing officer and supply inspector level B Information Dissemination of information related to various government dissemination developments schemes subsidies and programs Information on Government Orders and Regulations Disaster management Page 11 of 122
77. h physical survey not the scope of ASP for which the database should have provision to accommodate Main Features of the e District Database should include Flexible Folder Hierarchy Extensible up to 100 of Original Size Built in Data Review and Approval Processes Data Utilization Tracking Versioning Control Data Usage Management Data Security and Restrictions Attribute Keyword Advanced Search and indexing Check Sum Capabilities Capability to handle multitude of data types including Biometric Data Any other standard features of the Database Page 82 of 122 Tender No BSEDC 2008 e District 003 DATA DIGITIZATION Data entry is divided into two phases The details has given below Phase Data entry part A Legacy Records entry Different court case data entry by operator B Basic Data entry User profile creation Various inputs for report generation Phase II Data Integration part Linking of existing data with citizen master 4 approximate records 80 Lakhs for delivery of citizen services indicated in Services list in section 2 Electoral database BPL Land Records Driving license Electricity bills Telephone bills Water and Sewerage bills e DISTRICT DATABASE Indicative List of Tables for e District Database has given below Table 5 6 Indicative Database S N Table name Current Status ASP s responsibility 1 Citizen Master To be used as master da
78. he Directorate Page 28 of 122 Tender No BSEDC 2008 e District 003 10 Permanent Account Number PAN TIN from INCOME TAX authorities of area of operation of the bidder 11 A copy of the RFP all pages duly signed by the authorized signatory towards acceptance of the terms and conditions of the RFP Only one signed copy to be annexed with original pre qualification bid 12 A teaming agreement should be enclosed if the bid is submitted as a consortium with specific roles please refer Appendix 16 B Technical bid a Bid particulars Bidders understanding on the requirement b Bid letter c Proposed details of equipment and services offered a Un priced Bill of Material BOM e Team Composition Qualification and Deployment Schedule of the staff proposed for the project Appendix 6 and 7 mh Proposed Project Plan and Implementation Schedule g Technology Architecture for the e District Application Mythology Specifications Tools Used Backend Database Operating System etc supported by technical presentation to be enclosed Softcopy along with technical Bids h Statement of deviation from requirement specifications Appendix 8 i Statement of deviation from tender terms and conditions Appendix 9 j Schedule of delivery k Warranty C Commercial bid a Bid letter As per Appendix 10 b Bid particulars including priced item wise Bill of Material BOM c Statement of commercial deviation temp
79. he period of the Agreement After 3 years it shall be transferred to Concerned District e Governance Society BSEDC Limited Page 56 of 122 Tender No BSEDC 2008 e District 003 13 Approval Clearances a Necessary approvals clearances from District Administration for establishing the unit sites shall be provided to the short listed Bidder 14 Exit Management 1 Upon completion of the contract period or upon termination of the agreement for any reasons the e District Project Bidder shall comply with the following a notify to the Bihar State Electronics Development Corporation Ltd forthwith the particulars of all Project Assets b deliver forthwith actual or constructive possession of the e District Project free and clear of all Encumbrances and execute such deeds writings and documents as may be required by the Bihar State Electronics Development Corporation Ltd for fully and effectively divesting the e District Project Bidder of all of the rights title and interest of the e District Project Bidder in the e District Project and conveying the e District Project c Comply with the Divestment Requirements set out in Section 2 except in case if Termination of this Agreement is due to Bihar State Electronics Development Corporation Ltd Event of Default Indirect Political Event or Political Event In case of Termination due to Bihar State Electronics Development Corporation Ltd Event of Default Indirect Political
80. ial Bid as required by you This includes 1 This bid letter 2 Bid particulars 3 Statement of commercial deviation 4 Quarterly Guaranteed Payment We agree to abide by our offer for a period of 180 days from the last date of submission of commercial bid prescribed by BSEDC and that we shall remain bound by a communication of acceptance within that time Page 100 of 122 Tender No BSEDC 2008 e District 003 We have carefully read and understood the terms and conditions of the tender and the conditions of the contract applicable to the tender We do hereby undertake to provision as per these terms and conditions i The deviations from the requirement specifications of tendered items and schedule of requirements are only those mentioned in section 12 1 4 OR Strike out whatever is not applicable There are no deviations from the requirement specifications of tendered items and schedule of requirements ii The commercial deviations of tendered items are only those mentioned in section 12 2 3 OR Strike out whatever is not applicable There are no commercial deviations iii The deviations from the terms and conditions of the tender are only those mentioned in section 12 1 5 OR Strike out whatever is not applicable There are no deviations from the terms and conditions of the tender We hereby certify that the Bidder is a Directorate and the person signing the tender is the constituted attorney Bid Security
81. icer instruct to police for arrestigation of tenant and seal the property and warn for payment l Revenue section of District Collector Calculate the amount and submit the report to State and 10 If citizen not paid the rent prepare the Return Return 2 and Return 3 11 Circle officer make an auction of tenant s property a End and deduct the amount from auction money 12 Rest amount return to tenant Page 20 of 122 Tender No BSEDC 2008 e District 003 The current indicative flow diagram of process of marriage is given below Figure 2 9 Indicative Flow Diagram of Marriage Certificate Start Ne ee y a D 1 Married couple collects the application form from Panchayat office v y 2 Couple encloses the attachment Photographs etc AA 3 Married couple makes an application to Marriage Registrar y 4 Marriage registrar make enquiry from caretaker of community marriage places Panchayat Sevak etc Marriage Registrar asks proof from couple Yes ik No The current indicative flow diagram of process of Grievances Redressal system is given below Figure 2 10 Indicative Flow Diagram of Grievance Redressal System Start 7 y z o 1 Citizen Make a Grievance to Grievance Redressal officer Citizen y 2 Grievance Redressal of
82. in color photo to share e mail about 34 sec for single image scan 124 Page 110 of 122 Tender No BSEDC 2008 e District 003 S N Item Specification Total Unit Taxes Total Amt Total Qty Price and other per unit Amt X In Rs charges Unit Price Total in Rs taxes Qty 10 Ethernet Layer 2 manageable Switch 68 Switch Number of port in Switch 12 16 Data Switching Speed of Switch 100mbps CAT 6e UTP Cable as per requirements of the site RJ 45 Connectors Information Outlets with Surface mounting Box As per requirements of the site Laying of cable with conduit pipe as per actual 7 Patch cords for Server amp Nodes 11 Patch Panel 2x16 Port Patch Panel with 3 Patch Cords 3 12 3 Online UPS 10KVA Input System 3phase I p amp 1 Phase O p 3 10 KVA Rated Voltage 220 230 240 Vac With Input Voltage Range 330 480 Vac half Load Frequency Stabiliser 50 60 Hz CVT Output System 1 plus PE ISO Quality Power factor 0 7 or better Certified Voltage 220Vac 230 Vac 240 Vac 2 Dynamic Variation lt 5 in 20ms Frequency 50 60 Hz 0 2Hz Inverter overload Capacity 108 150 Bypass overload Capacity 300 for 5s Transfer Time Normal lt gt battery Oms DC component lt 200ms Battery Type SMF with 1 Hr Backup 12 4 Online UPS 5KVA Input System 1phase 62 5Kva With Plus PE Rated Voltage 220 230 240 Vac Stabiliser Voltage Range 160 300 Vac full load 110 V
83. ion counters in the District Sub division Circle and Block level are connected to the District e District Servers through internet or broadband network Rural linkage would be established with CSCs for delivery of services As per the suggested implementation architecture for e District a central server will be located at District HQ to host the application logic and also one database server to upload and maintain the data centrally at district level The users of the District Administration HQ will access the Application Software through Local Area Network LAN and from field offices it will be accessed over the SWAN In each field offices i e Sub Division Office Circle office and Blocks Clients will be internally connected through LAN and will be connected to SWAN through PoPs For giving access to the concerned Departments who are involved in the Service Delivery connectivity will be provided through SWAN From PoPs to the concerned offices last mile connectivity will be required Page 65 of 122 Tender No BSEDC 2008 e District 003 Following diagram explain the network architecture for the district District Administration service Delivery Backend Counter Department Branch D Backend Department Branch District Window Backend Department Branch District Appl DB Servers State Data Center The e District applications would be accessed from the District serve
84. iry or in the event of earlier Termination of the contract immediately upon but not later than 15 fifteen days from the date of issue of Termination Notice the Independent Consultant as nominated by the State Government shall verify in the presence of a representative of the e District Project Bidder compliance by the e District Project Bidder with the Divestment Requirements set forth in Section 2 in relation to the e District Project and if Page 58 of 122 Tender No BSEDC 2008 e District 003 required cause appropriate tests to be carried out at the e District Project Bidder s cost for determining the compliance therewith If any shortcomings in the Divestment Requirements are found by either Party it shall notify the other of the same and the e District Project Bidder shall rectify the same at its cost 4 Upon the e District Project Bidder conforming to all Divestment Requirements and handing over actual or constructive possession of the e District Project to Bihar State Electronics Development Corporation Ltd or a person nominated by Bihar State Electronics Development Corporation Ltd in this regard Bihar State Electronics Development Corporation Ltd shall issue a certificate substantially in the form set forth in RFP document which will have the effect of constituting evidence of divestment of all rights title and lien in the e District Project by the e District Project Bidder and their vesting in e District Project pursu
85. is of numbers of records actually digitised in a given Quarter Note 3 1 Approximate number of staffs to be trained is only indicative Actual figures may increase or decrease 2 Government of Bihar or District Administration shall not be responsible for any change in the number of staffs to be trained 3 Financial repercussion arising out of any increase or decrease in the number of staffs to be trained shall be borne by the Bidder 4 The payment against the number of staffs trained shall be solely done on that basis Such payments will be done in a given quarter 4 Months on basis of actual number of staffs trained and terms and conditions of deliverables under capacity building section of special conditions of contract to be decided later Page 84 of 122 Tender No BSEDC 2008 e District 003 Section6 Annexure Template Appendix 1 Bid Letter Technical Date dd mm yyyy To The Managing Director Bihar State Electronics Development Corporation Limited Shastri Nagar Beltron Bhawan Patna Bihar Reference Tender Number Dated Sir We hereby declare i We are the authorized agents of the manufacturers of the hardware equipment proposed in our solution ii That we are equipped with adequate maintenance and service facilities within India for supporting the offered equipment Our maintenance and service facilities are open for inspection by representatives of BSEDC We hereby offer to suppl
86. ish Performance Guarantee or To sign the Agreement in time Page 31 of 122 Tender No BSEDC 2008 e District 003 8 Bid Prices a The Price Bid as prescribed should be filled up and sealed along with enclosures in a separate cover super scribed as Price Bid Envelop C Tender No e District Project Bihar State Electronics Development Corporation Ltd 2008 01 Due on 27 May 2008 at 3 00 PM b The prices quoted by the bidder shall be in sufficient detail to enable the Tenderer to arrive at the price of equipment system solution offered If there is any variation in figures and words the price mentioned in words will be taken as final price c The covers received without superscription are liable for rejection The tenders not submitted as specified above will be summarily rejected d If any or all of the information asked in the RFP are not available in the Commercial Proposal the bid is liable for rejection 9 Discounts The Bidders are informed that discount if any should be merged with the quoted prices Discount of any type indicated separately will not be taken into account for evaluation purposes 10 Bid validity The bids shall remain valid for a period of 180 days from the last date of submission of tender 11 Submission of Proposals a All the proposals will have to be submitted in hard spiral bound form with all pages numbered It should also have an index giving page wise information of
87. k not later than the above date Yours faithfully For and on behalf of the Guarantor Bank Signature Page 119 of 122 Tender No BSEDC 2008 e District 003 Designation Address and Common Seal of the bank Note To be executed at the time of Signing of Contract by the Selected Vendor Page 120 of 122 Tender No BSEDC 2008 e District 003 Appendix 15 Template for Pre bid Conference queries Clarifications RFP purchase No Date Name of the Bidder Address Telephone Nos Fax No Mobile No Email ID SN Particulars of the query Clause No clarification Section No Corresponding page no in the RFP Document Remarks Authorized Signatory Designation If the queries clarifications are submitted through e mail the bidder should send the queries clarifications through official e mail IDs only Page 121 of 122 Tender No BSEDC 2008 e District 003 Appendix 16 Letter for association of Consortium Page 122 of 122
88. late provided in Appendix 11 d Quarterly Guaranteed Payment template provided in Appendix 12 Bidders should enclose with their offers full details of all the equipment and services solutions offered as well as their latest equipment and services available with full Page 29 of 122 Tender No BSEDC 2008 e District 003 documentation and descriptive literature supplementing the description and point out any special feature of the equipment and services All documentation is required to be in English 3 Pre bid Conference PBC Tenderer shall hold a pre bid conference PBC after the sale of the RFP document as per schedule mentioned in this RFP In this PBC tenderer would address the clarifications sought by the bidders with regard to the RFP document and the project The bidders would be required to submit their queries to the BSEDC Ltd in writing to be received at least 1 one day prior to the PBC Queries submitted after this deadline may not be taken up at the PBC Il Tenderer will entertain queries of and clarifications sought by only those bidders who have purchased this RFP document Bidders who have purchased the RFP document are welcome to attend the PBC even if they do not have any specific queries lll Tenderer reserves the right not to respond to any all queries raised or clarifications sought if in their opinion and at their sole discretion they consider that it would be inappropriate to do so or do not fi
89. lice station record 4 Police station In charge send to application BDO with his report 5 BDO verify the report 6 BDO makes the certificate based on Police report 7 lf citizens need fulfilled 8 Citizen goes to District Collectorate 9 Authorized person of Collector verify the BDO s certificate 10 Authorized person of Collector makes the certificate based on BDO s certificate End Page 15 of 122 Tender No BSEDC 2008 e District 003 The current indicative flow diagram of process of Court Cases Under Mutation Act is given below Figure 2 4 Indicative Flow Diagrams of Revenue Court Cases Under Mutation Act X Start 7 y Citizen landholder makes a petition to Circle office under Mutation Act y K Citizen goes to DM for next appeal with the reference of previous order y DM takes the record Mool Abhilekh from Circle Officer Clerk makes entry in register and submit to Circle officer y Circle officer send petition to Halka Karamchari Circle Inspector for field enquiry A NE weet Se gt ae iaaa _Halka Karamchari Circle Inspector makes the enquiry and submits the report to Circle officer lee a eee chs Bere ee eae Me ei eee _ Circle officer call the parties and make a _ ERIA decision AT iiia we ae _
90. ling fans OS To be suggested by Vendor I O Slots 2 PCI Express expansion slots x8 1 full length full height slot 1 low profile slot 1 option PCI X 64 bit 133MHz or higher Embedded Dual Multifunction Gigabit Network Adapters Minimum 6 hot plug HDD bays or higher Form Factor Tower Remote Management Standard Remote management Diagnostics Displays specific failed component not independently powered OS database Based on Open interoperable and standard Platform 17 LCD Monitor Keyboard Optical Mouse 4 Personal Processor Intel Core 2 Duo or equivalent Processor 30 Computer E6300 1 86GHz or equivalent as a node VT EM64T XD EISFF Intel 963 Series Chipset OEM mother board or equivalent 310 2 MB L2 cache 1066 MHZ FSB Memory 512 MB DDR2 SDRAM 533 MHz Hard Disk 80 GB SATA II SMART III 7200 rpm with pre failure Alert Display 17 TFT Colour Monitor Network Integrated 10 100 Mbps Ethernet Adapter RJ 45 PXE support OS Pre installed Microsoft Windows XP Pro SP2 with Restore Recovery s w OS CD and documentation CD with each PC in absence of OS CD OEM pack of OS to be supplied or equivalent Office 2007 professional with bilingual support Hindi or equivalent Integrated on board High Definition Audio controller with internal speaker Others Min 52x Combo Drive Page 109 of 122 Tender No BSEDC 2008 e District 003 Item Specification Total
91. ll above data with Citizen Master Database 2 Land amp Revenue Module A Revenue Court Sub Module will be as follows Case listing Case adjournment Enquiry or Status Check Filing Notice to parties Intervening orders Stay orders Final orders Status of execution of orders B Government dues and recovery as part of Land Revenue Generate and issue of notices for Land Rent Record payments Track default processes Updation of treasury receipts etc Page 68 of 122 Tender No BSEDC 2008 e District 003 S N Module Sub module Note This module will integrate to Land Resource Management Programme Application and the database will be updated centrally at State level 3 Licensing Certificate Service Issue of Voter ID Ration Coupon module Issue of various certificates Application Status Issuance Domicile certificates Updation etc Caste certificates Character certificates Marriage certificates Income certificates etc 4 Utility Module Electricity bills Water and Sewerage bills Telephone bills House Tax 5 Office Management HR Employee Profile Module Employee Service Book Employee s leave management Stock Entry Leave Details Manpower management Attendance module Receipt and Dispatch monitoring Record room maintenance Office layout 6 Information on various Informatio
92. n about various schemes services module subsidies and programs Information about Orders and Regulation Information about achievements of various departments at District Level Page 69 of 122 Tender No BSEDC 2008 e District 003 S N Module Sub module RTI Services Information about various scholarships Loans for citizen educational loans Development Schemes Tourism information Details of Tourist place List of Hotels and its rents and facility Tourist Facility at a particular tourist place 7 Grievance Mgt Module List of Grievances Status of Grievances as complain wise Date wise Name wise etc 8 MIS Reports Module Monthly quarterly and yearly reports of various certificates issued at deferent levels Reports of collection of payments fees Bills Land Rent Reports of Revenue Courts Many other reports 9 IAM Identity and Access Creation of User ID and Password Management Module Maintains the User authorization Rights Change the user password and rights Deletion of User accounts Display the information about User s as like Login time Logout time types of transaction performed etc Tasks Application Data Backups Note the above requirements are indicative and final requirements will be arrived at the time of SRS preparation Page 70 of 122 Tender No BSEDC 2008 e District 003 The design of the form
93. n the part of the party receiving such information It is the express intent of the parties that all Page 39 of 122 Tender No BSEDC 2008 e District 003 the business process and methods used by the Bidder in rendering the services hereunder are the Confidential Information of the Bidder b The Bidder shall keep confidential any information related to this tender with the same degree of care as it would treat its own confidential information The Bidders shall note that the confidential information will be used only for the purposes of this tender and shall not be disclosed to any third party for any reason whatsoever c At all times during the performance of the Services the Bidder shall abide by all applicable security rules policies standards guidelines and procedures The Bidder should note that before any of its employees or assignees is given access to the Confidential Information each such employee and assignees shall agree to be bound by the term of this tender and such rules policies standards guidelines and procedures by its employees or agents d The Bidder should not disclose to any other party and keep confidential the terms and conditions of this Contract agreement any amendment hereof and any Attachment or Annexure hereof e The obligations of confidentiality under this section shall survive rejection of the contract 24 Publicity Any publicity by the bidder in which the name of e District Project is t
94. nce in similar projects 20 4 Proposed Staff at project sites 15 5 Compliance with Requirement 10 6 Experience in Digitisation and integration inline with proposed 10 solutions 7 Local Presence in State 10 The bidders scoring more than 70 marks would be technically qualified and their commercial bid will be opened in their presence All the commercial bids of the technically qualified bidders will be evaluated and the bidder having Lowest Commercial quote L1 would be awarded the contract Page 38 of 122 Tender No BSEDC 2008 e District 003 The BSEDC reserves the right to accept or Reject any of the proposals submitted without assigning any reasons thereof and no further communication will be entertained in this regard 22 Deciding Award of Contract a The evaluation committee of the tender process reserves the right to ask for a technical elaboration clarification in the form of a technical presentation from the Bidder on the already submitted Technical Proposal at any point of time before opening of the Commercial Proposal The Bidder shall furnish the required information to Bihar State Electronics Development Corporation Ltd and its appointed representative on the date asked for at no cost to the Tenderer The Tenderer may at its discretion visit the office Network Operation Center NOC of the Bidder for Services any time before the issue of Letter of Award b Bihar State Electronics Development C
95. nd any merit in it The minutes of the PBC shall be circulated by tenderer to all those companies who have purchased this RFP document and also host the same on the www beltron in 4 Amendment of Bid Documents The amendments in any of the terms and conditions including technical specifications of this RFP document will be notified in writing either through post or by fax or by email to all prospective bidders who have purchased the tender documents and will be binding on them 5 Cost of Bid Document The cost of Bid document is Rs 25000 Rupees twenty five thousands only the document can be purchased from the office of Managing Director BSEDC Beltron Bhavan Shastri Nagar Patna 800 023 during office hours from 28 April 2008 to 27 May 2008 and the document is also uploaded on www beltron in In case the RFP document is downloaded the bidder has to enclose a Demand Draft in favour of Managing Director Bihar State Electronics Development Corporation Ltd payable at Page 30 of 122 Tender No BSEDC 2008 e District 003 Patna along with pre qualification proposal To participate in the pre bid conference the bidders have to purchase the document 6 Cost of Bidding The Bidder shall bear all costs associated with the preparation and submission of its Proposal including the cost of presentation for the purposes of clarification of the bid if so desired by the Bihar State Electronics Development Corporation Ltd The Bihar State
96. ndred and Eighty 180 days after the period of the Bid Proposal validity i e up to 2008 and any demand in respect thereof should reach the Bank not later than the above date Yours faithfully Page 116 of 122 Tender No BSEDC 2008 e District 003 For and on behalf of the Guarantor Bank Signature Designation Address and Common Seal of the bank Page 117 of 122 Tender No BSEDC 2008 e District 003 Appendix 14 Performance Bank Guarantee Format To The Managing Director BSEDC Beltron Bhavan Shastri Nagar Patna 800 013 Whereas nccc hereinafter called the Bidder has submitted its Bid dated ax tisecvertiacectend date of submission of Bid for execution of e District project in terms of the Tender dated issued by the Managing Director Bihar State Electronics Development Corporation Ltd hereinafter called the Bid Whereas as per Section 5 Clause 5 of the Bid the Bidder is required to furnish a bank guarantee as Performance Guarantee from a scheduled nationalized bank Bank Guarantee In consideration of the fact that the Bidder is our valued customer and the fact that he has submitted the Bid we name and address of the bank hereinafter called the Guarantor Bank has agreed to bind ourselves our successors and assigns to irrevocably issue this Bank Guarantee and guarantee as under NOW THIS GUARANTEE WITNESSETH 1 If the Bidder a
97. ng with present position list in reverse order every employment held by staff member since graduation giving for each employment see format here below dates of employment name of employing organization positions held From Year To Yean Employer Positions held Page 96 of 122 Tender No BSEDC 2008 e District 003 10 Detailed Tasks Assigned List all tasks to be performed under this assignment 11 Work Undertaken that Best Illustrates Capability to Handle the Tasks Assigned Among the assignments in which the staff has been involved indicate the following information for those assignments that best illustrate staff capability to handle the tasks listed under point 11 Name of assignment or project Year Location Client Main project features Positions held Activities performed 12 Certification the undersigned certify that to the best of my knowledge and belief this CV correctly describes myself my qualifications and my experience understand that any willful misstatement described herein may lead to my disqualification or dismissal if engaged Date Signature of staff member or authorized representative of the staff Day Month Year Full name of authorized representative Page 97 of 122 Tender No BSEDC 2008 e District 003 Appendix 8 Statement of deviation from requirement Specification Date dd mm yyyy To Reference Sir There ar
98. nominated in Indian Rupees and shall be in the form of a Bank Guarantee issued by a scheduled bank located in India with at least one branch office in Patna in the format provided by Bihar State Electronics Development Corporation Ltd The Performance Guarantee shall be returned to the Bidder within 30 days of the date of successful discharge of all contractual obligations at the end of the period of the Agreement by Bihar State Electronics Development Corporation Ltd In the event of any amendments Page 46 of 122 Tender No BSEDC 2008 e District 003 to Agreement the Bidder shall within 15 days of receipt of such amendment furnish the amendment to the Performance Guarantee as required 6 Force Majeure Neither party shall be responsible to the other for any delay or failure in performance of its obligations due to any occurrence commonly known as Force Majeure which is beyond the control of any of the parties including but without limited to fire flood explosion acts of God or any Governmental body public disorder riots embargoes or strikes acts of military authority epidemics strikes lockouts or other labour disputes insurrections civil commotion war enemy actions If a Force Majeure arises the Bidder shall promptly notify Tenderer in writing of such condition and the cause thereof Unless otherwise directed by Tenderer the successful bidder shall continue to perform his obligations under th
99. ns and variations 1 2 Witness Bidder Signature Signature Name Name Designation Designation Address Address Directorate Directorate Date Date Directorate Seal Page 99 of 122 Tender No BSEDC 2008 e District 003 Appendix 10 Bid letter Commercial Date dd mm yyyy To Reference Sir We hereby declare iii We are the authorized agents of the manufacturers of the hardware equipment proposed in our solution iv That we our principals manufacturer are equipped with adequate maintenance and service facilities within India for supporting the offered equipment Our maintenance and service facilities are open for inspection by representatives of Bihar We do hereby undertake that in the event of acceptance of our bid the supply of equipment and commencement of services shall be made as stipulated in the schedule of delivery forming a part of the attached technical bid In the event of acceptance of our bid we do hereby undertake that iv To supply the equipment and commence services as stipulated in the schedule of delivery forming a part of the attached technical bid v To undertake the project on LMT basis for a period of 3 years for quarterly guaranteed revenue as mentioned in the financial bid vi We affirm that the prices quoted are inclusive of delivery installation and commissioning charges and all sales service taxes And Octroi and any local levies We enclose herewith the complete Commerc
100. ns the time period when specified services solution network segments with specified technical and service standards as mentioned in this RFP are available to BSEDC Ltd The uptime will be calculated as follows Total time in a quarter in minutes less total Service Down time in minutes in the quarter XXIX Uptime means ratio of up time in minutes in a quarter to Total time in the quarter in minutes multiplied by 100 XXX Service Down Time SDT means the time period when specified services solution with specified technical and operational requirements as mentioned in this document are not available to District SDO Block CO level offices The Services shall be available on all working days of lease period with in the uptime specified in the Service Level Agreement SLA XXXI System Integrator SI Mean successful bidder who will implement the e District Solutions and would maintain for a period of 3 years Page 27 of 122 Tender No BSEDC 2008 e District 003 2 Bid Documents Bidder is expected to examine all instructions forms terms and requirements in the bid document Failure to furnish all information required by the bid document or submit a bid not substantially responsive to the bid document in every respect may result in the rejection of the Bid The bids should be submitted in three parts as mentioned hereunder on or before 7 May 2008 at 3 00 PM A Pre qualification bid as per eligibility
101. ny disagreement or dispute arising between them under or in connection with the Purchase Order Any dispute arising between parties on aspects not covered by this RFP or the construction or operation thereof or the rights duties or liabilities under these except as to any matters the decision of which is specially provided for by the general or the special conditions such dispute shall be referred to Arbitration Tribunal of Three Arbitrators one to be appointed by each party and the said arbitrators shall appoint a Third Arbitrator in writing before entering on the reference and the award of the Arbitration or Third Arbitrator as the case maybe shall be final and binding on both the parties The arbitrators or the third arbitrator as the case maybe with the consent of parties may modify the timeframe for making and publishing the award Such arbitration shall be governed in all respects by the provision of the Indian Arbitration and Conciliation Act 1996 or later and the rules there under and any statutory modification or reenactment thereof 30 3 The place of such Arbitration shall be at Patna Bihar 30 4 The language of the Arbitration proceedings and that of all documents and communications between the Parties shall be in English Page 42 of 122 Tender No BSEDC 2008 e District 003 Section 4 SPECIAL CONDITIONS OF CONTRACT Page 43 of 122 Tender No BSEDC 2008 e District 003 SECTION 4 SPECIAL CONDITIONS OF CONTRAC
102. o be used should be done only with the explicit written permission from Bihar State Electronics Development Corporation Ltd 25 Applicable law The contract shall be governed by the laws and procedures established by Government of India within the framework of application legislation and enactment made from time to time concerning such commercial dealings processing 26 Insurance The equipment and services supplied under the contract shall be fully insured by the bidder against loss or damage incidental to manufacture or acquisition transportation storage delivery and installation The period of insurance shall be up to the date the supplies are accepted and the rights of the property are transferred to Bihar State Electronics Development Corporation Ltd 27 Liquidated Damages during Delivery Installation amp Warranty Subject to section if the bidder fails to provision the e District solution amp services within the time period s specified in the contract BSEDC shall without prejudice to Page 40 of 122 Tender No BSEDC 2008 e District 003 its other remedies under the contract deduct from the contract price as liquidated damages a sum equivalent to the 0 5 of the contract price for every week seven days or part thereof of delay up to maximum deduction of 5 of the contract price Once the maximum is reached BSEDC may consider termination of the contract pursuant to section e District Solution and services th
103. of mouse Page 64 of 122 Tender No BSEDC 2008 e District 003 System should have automated provisioning specially in data backup master version control cleaning of data and etc System should contain proper security Service Count Delivery Counter mechanism related with unauthorized access 4 e District Front End Software internal application level permissions privacy e District Back End Services safeguard Jurisdiction data protection etc x Use of UML tool for designing of System for the T purpose of Software development class diagram oon eannofermon rancher Level Application Level Application L vel Applic component diagram collaboration diagrams deployment diagram data base design and etc oad Cri stati on Web 2 a ervice Couniae 7 art me ation ant Make sure that the code maintains consistency between the design and its implementation Promotes unambiguous communication One of the most popular ways to model software is using Unified Modeling Language UML 3 Technical Architecture e District concept implements on Hybrid architecture model with centralized architecture at the State level and the decentralized architecture at district level According to this model all the districts in the state will be synchronized centrally to the State Data Center on offline online basis using SWAN And all the citizen facilitat
104. of the SLA parameters defined in this RFP for 10 or more of the operational sites during two quarters in a year or four quarters during the three years of the contract Bihar State Electronics Development Corporation Ltd reserves the right to terminate the contract Payment Terms No payment shall accrue until after the performance guarantee bond has been furnished and the acceptance test certificate is issued by BSEDC The selected Bidder engaged shall be responsible to invest in the project to implement and operate the facilities for a period of 3 years After expiry of 3 years the ownership of the e District Solutions will be transferred to Bihar State Electronics Development Corporation Ltd During the contract period of period of 3 years the operator shall have full responsibility for the delivery of Page 50 of 122 Tender No BSEDC 2008 e District 003 the Services Solution including all operational maintenance and management activities etc The Project Implementing Partner shall be paid Minimum Guaranteed Revenue on quarterly basis in arrears at the end of each quarter for the unit sites which have been accepted in the Acceptance Test by Bihar State Electronics Development Corporation Ltd based on the certificate provided by the Implementing Support Agency at the rates specified by the Project Implementing Partner Page 51 of 122 Tender No BSEDC 2008 e District 003 10 Quarterly Guaranteed Payment for par
105. orporation Ltd shall inform those Bidders whose proposals did not meet the eligibility criteria informing that their Commercial Proposals will be returned unopened after completing the selection process Bihar State Electronics Development Corporation Ltd shall simultaneously notify those Bidders who had qualified the Evaluation process as described in this RFP informing the date and time set for opening of Commercial Proposals The notification may be sent by mail or fax c The bidder s names the Bid Prices the total amount of each bid and such other details as the Tendering Authority may consider appropriate will be announced and recorded by the Tenderer at the opening 23 Confidentiality a As used herein the term Confidential Information means any information including information created by or for the other party whether written or oral which relates to internal controls computer or data processing programs algorithms electronic data processing applications routines subroutines techniques or systems or information concerning the business or financial affairs and methods of operation or proposed methods of operation accounts transactions proposed transactions or security procedures of either party or any of its affiliates or any client of either party except such information which is in the public domain at the time of its disclosure or thereafter enters the public domain other than as a result of a breach of duty o
106. r liable to the imposition of appropriate Penalties 6 In the event the Bidder is not able to complete the installation at e District site as defined by District e Governance Society of concerned districts due to non availability of site the Bidder and Bihar State Electronics Development Corporation Ltd may mutually agree to redefine the completion dates so the Bidder can complete installation and conduct the Acceptance Test within the extended timelines 5 Performance Security for Operations Within 15 days of the issuance of Lol the Bidder shall furnish revolving Performance Guarantee as provided to Bihar State Electronics Development Corporation Ltd for an amount equal to 10 of the arithmetic sum of 3 years of the Guaranteed Revenue according to the Agreement The Performance Guarantee shall be valid initially for a period of one year The guarantee shall be renewed year by year at least 30 days before expiry date for a minimum period of one year and thus cover the balance period of the agreement The guarantee amount for each year shall be calculated on the basis of Guaranteed Revenue for the remaining years of operation under the agreement subject to minimum Performance Guarantee based on sum of two years Guaranteed Revenue The Bihar State Electronics Development Corporation Ltd may forfeit the Performance Guarantee for any failure on part of Bidder to complete its obligations under the Agreement The Performance Guarantee shall be de
107. ratified by the parties by amendment of the contract If the bidder s request to delay the provisioning of e District solutions amp services is not found acceptable to the above mentioned clause would be invoked 29 Termination for Default BSEDC may without prejudice to any other remedy for breach of contract by written notice of default sent to the service provider terminate the contract in whole or in part Page 41 of 122 Tender No BSEDC 2008 e District 003 i If the service provider fails to deliver provision any or all of the e District Solutions and Services within the time period s specified in the contract or any extension thereof granted by BSEDC OR ii If the service provider fails to perform any other obligation s under the contract In the event BSEDC terminates the contract in whole or in part BSEDC may procure upon such terms and in such manner as it deems appropriate data centre facilities services similar to those undelivered and the service provider shall be liable to BSEDC for any excess costs for such similar facilities services However the service provider shall continue performance of the contract to the extent not terminated 30 GOVERNING LAW amp DISPUTE SETTLEMENT 30 1 This RFP shall be construed governed and implemented in accordance with the law applicable in India 30 2 BSEDC and the implementing agency shall make every effort to resolve amicably by direct negotiation for a
108. rator or administrative tribunal which affects the Bidder s ability to perform its obligations under the Agreement and neither Bidder nor any of its affiliates have immunity from the jurisdiction of a court or from legal process whether through service of notice attachment prior to judgment attachment in aid of execution or otherwise f The Bidder confirms that all representations and warranties of the Bidder set forth in the Agreement are true complete and correct in all respects g No information given by the Bidder in relation to the Agreement project documents or any document comprising security contains any material mis statement of fact or omits to state as fact which would be materially adverse to the enforcement of the rights and remedies of Bihar State Electronics Development Corporation Ltd or which would be necessary to make any statement representation or warranty contained herein or therein true and correct Page 55 of 122 Tender No BSEDC 2008 e District 003 h All equipment including material to be installed by the Bidder in the e District Project shall be new and the product should not be de supported or declared end of life within next 3 years A certificate to that effect should be furnished from OEM All equipment shall conform to the codes standards and regulations applicable to networking facilities and benefit from the usual manufacturer s guarantees Bidder has to provide proof of purchase of such
109. re award period shall be synonymous with Bidder and when used after award of the Contract shall mean the successful Bidder with whom Managing Director BSEDC signs the agreement for rendering of services solutions for e District Project VI CFC means Citizen Facilitation Counter located inside the Collectorate Sub division Block office premises VII Contract is used synonymously with Agreement Vill Corrupt Practice means the offering giving receiving or soliciting of any thing of value or influence the action of an official in the process of Contract finalization and execution IX Default Notice shall mean the written notice of default of the Agreement issued by one Party to the other in terms hereof Page 25 of 122 Tender No BSEDC 2008 e District 003 X Flow Diagram All Flow diagrams in e district RFP Tender No BSEDC 2008 e District 003 document are indicative only XI Fraudulent Practice means a misrepresentation of facts in order to influence a procurement process or the execution of a contract and includes collusive practice among bidders prior to or after bid submission designed to establish bid prices at artificial non competitive levels and to deprive the BSEDC of the benefits of free and open competition XII GoB means Government of Bihar XIII Good Industry Practice shall mean the exercise of that degree of skill diligence and prudence which would
110. rk cable laying etc at the respective unit sites 4 Acceptance Test Acceptance Test After successful testing by the Implementing support Agency BeST Ltd an Acceptance Test Certificate shall be issued by Bihar State Electronics Development Corporation Ltd to the Bidder The acceptance of 90 of the e District sites in accordance with the requirements in Section V shall made eligible to the successful bidder for start of the QGR The test shall include the following 1 All hardware and software items must be installed at particular site as per the specification given in Section V 2 Availability of all the defined services shall be verified The successful bidder shall be required to demonstrate all the features facilities functionalities as mentioned in the RFP Page 45 of 122 Tender No BSEDC 2008 e District 003 3 Detailed test plan shall be defined and submitted by successful bidder to the consultant for verification and acceptance Testing will be carried out site wise for software hardware network LAN amp WAN and total functionality Test report will be submitted to Bihar State Electronics Development Corporation Ltd for release of payment 4 Successful bidder will arrange the testing tools for Application Software testing Successful bidder will also provide documented test results for the application software during development 5 Any delay by the Bidder in the Acceptance Testing shall render the Bidde
111. rs till the time BSWAN is ready in the State of Bihar Once BSWAN becomes fully operational in the State the e District applications would be accessed from the State Data Center 4 Design development of the Application Software for the e District Design development of the Application Software for the e District should follow n tier architecture and all applicable open standards Technology This should include all the software modules required for the e District Project as covered by the approved SRS document The design and implementation of Security Architecture along with preparation and implementation of a Security Administration Plan for the entire System is also included in the scope of this Project The design architecture e District Application should ensure that the ownership lies with the District administration both de jure and de facto The Project Implementing Partner is expected to follow established guiding principles and best practices in designing the solution in conformance with various technology standards that may be provided by the Department of Information Technology Gol time to time Page 66 of 122 Tender No BSEDC 2008 e District 003 Design must include Technology and Architectural Design Application and Database Centralized architecture for database consolidation and application access SOA Service Oriented Architecture that follows EA Enterprises Architecture The architecture proposed b
112. s formats and application for data entry will be approved by the BSEDC DEGS of concern District BeST before the same is implemented The Department s Database should have necessary mandatory fields which must be keyed in The Database should also have a Remarks History Attribute to note all modifications made and reasons for the same Preferred Application Environment Popular Open Source Technologies such as Server Operating System Linux Web Server Apache Database Server MySQL Enterprise Server or any other equivalent Servers with vendor support Services with Load Balancing and Replication features Application Development Tools PHP C C Java Technologies Ajax XML Symphony Ruby on Rails etc Client Environment All the Standard Browsers Generation of MIS to manage operations in office sites and also at central Collectorate level The MIS software should be able generate period reports on availability of systems Uptime downtime etc Asset management and Maintenance management Page 71 of 122 Tender No BSEDC 2008 e District 003 2 ICT infrastructure creation There are three types of e District unit sites viz Collectorate 3 Sub division 10 and Block Circle 52 in Nalanda Aurangabad and Madhubani Districts The Bidder has to undertake physical infrastructure creation at each unit site The details are as
113. shall furnish an undertaking that an office shall be opened in Bihar with sufficient personnel and inventory of spares within a month of selection as Successful Bidder k The bidder shall have bank s certificate of solvency The bidder must produce copy of company registration certificate registration under Labour Laws Contract Act valid sales tax registration certificate and valid service tax registration certificate 19 Schedule of Events Table 3 1 Schedule of Events S N Events Date 1 Tender notification date 28 April 2008 2 Last date for submission of 05 May 2008 at 5 00 PM queries 3 Pre bid Conference at the 6 May 2008 at 4 30 PM BSEDC premises 4 Last date and time of proposal 27 May 2008 Up to 3 00 PM Submission 5 Date and time of opening of the 27 May 2008 on 4 00 P M Pre qualification Documents at BSEDC Premises 6 Date and time of opening of the Will be notified by the BSEDC Ltd Technical Proposals at BSEDC and will be displayed at office Premises Notice Board 7 Date of Technical presentation Will be notified by the BSEDC Ltd and will be displayed at office Notice Board Page 36 of 122 Tender No BSEDC 2008 e District 003 S N Events Date 8 Date of opening of the Will be notified by the BSEDC Ltd Commercial Proposal at BSEDC and will be displayed at office premises Notice Board 9 Contract Signing Will be intimated to successf
114. sight sheen Hotel list hotel rents advance booking of hotels and taxies etc D Different types For Education Electricity Drinking Water Panchayats of application Health Police Revenue Road Treasury Social forms Welfare Irrigation Woman amp Child Public Distribution System Transport Disaster Relief etc E Grievances Registration Status of Grievances of Grievances list of Management pending Grievances Redressed list Table 5 2 Allied Services for e District Project S N Services Description Bills Payments Payment of Electricity bills Payment of Telephone er eal Election services Issue of Voter s Identity Card Registration of Names in en eee ee Office Stock entry office layout manpower management Management Employee profile employee service book leave management biometric attendance system Record room maintenance Receipt and Dispatch monitoring 4 Patients recording Recording of patents through biometric system system tracking of patients The main deliverables of e District Application should address end to end delivery of the service and would include the following 1 Each of these modules should have provision for integration with the concerned Mission Mode Project to be served centrally from State Data Center 2 Services requiring interaction from two gt 2 applications should have a provision to route through National Service Delivery Gateway NSDG based on Page 62
115. specified by the Bidder on the Technical Proposal Cover Letter or b Having been notified of the acceptance of its Bid by the Managing Director Bihar State Electronics Development Corporation Ltd during the period of Bid Proposal validity i Fails or refuses to enter into the Contract or ii Fails or refuses to furnish the performance guarantee in accordance with the Terms of Reference of the Tender document issued to the Bidders The Guarantor Bank shall immediately on demand pay the Managing Director Bihar State Electronics Development Corporation Ltd without any demur and without Managing Director Bihar State Electronics Development Corporation Ltd having to substantiate such demand is equal to 10 of total project cost Guaranteed Amount Page 115 of 122 Tender No BSEDC 2008 e District 003 2 The Guarantor Bank will make the payment of the Guaranteed Amount forthwith on the demand made by the Managing Director Bihar State Electronics Development Corporation Ltd notwithstanding any objection or dispute that may exist or arise between the Managing Director Bihar State Electronics Development Corporation Ltd and the Bidder or any other person 3 The demand of the Managing Director Bihar State Electronics Development Corporation Ltd on the Guarantor Bank for the payment of the Guaranteed Amount shall be deemed as the final proof of fulfillment of the conditions stipulated in 1 above 4 This Guarantee shall b
116. t 8GB RAM Type PC2 5300 Fully buffered DIMM scalable up to 32 GB or higher 3x146GB 10k Hot Plug Ultra320 SAS drive or higher RAID 5 Configuration CD DVD DVD RW Drive Redundant Power supply and redundant cooling fans OS To be suggested by Vendor I O Slots 2 PCI Express expansion slots x8 1 full length full height slot 1 low profile slot 1 option PCI X 64 bit 133MHz or higher Embedded Dual Multifunction Gigabit Network Adapters Minimum 6 hot plug HDD bays or higher Form Factor Tower Remote Management Standard Remote management Diagnostics Displays specific failed component not independently powered OS database Based on Open interoperable and standard Platform 17 LCD Monitor Keyboard Optical Mouse 1 Personal Computer as anode Processor Intel Core 2 Duo or equivalent Processor E6300 1 86GHz or equivalent VT EM64T XD EISFF Intel 963 Series Chipset OEM mother board or equivalent 2 MB L2 cache 1066 MHZ FSB Memory 512 MB DDR2 SDRAM 533 MHz 10 30 62 310 Page 76 of 122 Tender No BSEDC 2008 e District 003 S N Item Specification Item at No of Tota each Locations Qty Location Hard Disk 80 GB SATA II SMART III 7200 rpm with pre failure Alert Display 17 TFT Colour Monitor Network Integrated 10 100 Mbps Ethernet Adapter RJ 45 PXE support OS Pre installed Microsoft Windo
117. t B excluding Part A amp C The payment period will be through the contract period of 3 years which would start from the date of issuance of Acceptance certificate after the Acceptance Test of the sites as defined in the RFP The selected e District Project Implementing Agency Bidder shall be paid Guaranteed Revenue on quarterly basis at the end of each quarter for each site that has been accepted in the Acceptance Test by Bihar State Electronics Development Corporation Ltd at the rates specified by the bidder Quarterly guaranteed payment for each site shall include the procurement implementation operation and maintenance of equipments as specified in Part B i e for each site along with the specified solution services for the entire service period Eligible quarterly payments for each site accepted in the Acceptance Test shall become due from the date of issuance of Acceptance Certificate The quarterly guaranteed revenue in the Agreement shall be adjusted in proportion to the actual number of unit sites included in the Acceptance Test of e District Project i e total revenue shall depend on the number of unit sites Prices indicated for each unit site should include cost of all equipments for the specified site cost of installation configuring erection commissioning making equipment and services fully operational maintaining and providing service for the next 3 years thereafter Bidder has to install brand new equipment at
118. t is to provide IT infrastructure centralized database and automated re engineered process at District Sub division Block level offices to fulfill the dream of common citizen to use modern age technology in public service delivery 1 3 Objectives e District can be defined as a District where more than 75 of the services from the Collectorate Sub division and Block Circle level offices are ICT enabled The fundamental objective of the e District is to ensure backend computerization to enable efficient delivery of government services The broad objectives of the project are as under Creation of ICT infrastructure for rolling out e Governance plans right up to Sub Division and Block Circle levels through e District Mission mode project T enabling of internal processes of Public Service Delivery through BPR for increase functional efficiency of District Administration and line departments and reducing the transaction cost for citizen as well as District Administration Develop mechanism for growth of electronic database with routine internal functions of District Administration Seamless integration of various databases across the District like UID database voter list Land records BPL database etc Page 5 of 122 Tender No BSEDC 2008 e District 003 Provide self sustainable operational model to extend run time operational support right up to Sub Division and Block Circle levels for zero down fail
119. tabase generated from existing BPL and Electoral Data base 2 Land Records 100 data digitized to be linked to the application The Citizen master will be based on BPL and Electoral Database Page 83 of 122 Tender No BSEDC 2008 e District 003 S N Table name Current Status ASP s responsibility 3 Driving license 100 digitized to be linked to the application 4 Electoral roll 100 data digitized to be linked the application 5 Court case Land Record To be digitized by the operator 6 BPL master BPL database To be linked with master database 7 Ration coupon beneficiary To be linked with citizen master 8 Employee details To be created by the operator from the existing manual records 9 Electricity bills 100 data digitized to be linked to the application 10 Telephone bills 100 data digitized to be linked to the application Note 1 Approximate records are only for cost estimation Actual numbers may increase or decrease 2 Government of Bihar or District Administration shall not be responsible for any change in the volume of records to be digitised 3 Financial repercussion arising out of any increase or decrease in the volume of records shall be borne by the Bidder 4 The payment would be made as per the number of records digitised and would be based on actuals 5 The payment for the number of records digitised shall be done on the bas
120. td payable at Patna from a scheduled bank Last Date of Submission of written queries on Bid document Any clarification and queries relating to tender their clarifications amp queries on 5 May 2008 up to 5 00 PM in document Bidders have to submit written enclosed format Ref Appendix 15 Any clarification or query received after the due time and date will not be entertained Pre bid conference At 4 00 P M on 6 May 2008 Venue Beltron Bhavan Shastri Nagar Patna Last date for submission of Bids Up to 3 00 P M on 27 May 2008 Opening of Pre Qualification Bids 4 00 P M on 27 May 2008 Page 2 of 122 Tender No BSEDC 2008 e District 003 TABLE OF CONTENTS PRE AG E E E T tiueudaecostUasusoucesusuesenescs 5 SECTION T oiscisiorssirssssetesesserevesiss tanecne sorasa sakasa Vaere ia Naara Se a Ea EEEE aai ansaa aai 8 LETTER FOR INVITATION oesesoesesesesccscsossesescsosocsossessscsosocscssesssesosocsossesssesosoescsse 8 SECTION 2 PROJECT PROFILE esesessesossesesceccocsosossescecsocscscesessscsosscscsssssse 10 OUTCOME ENVISAGED FROM PROJECT DISTRICT ccccccceccsseseeteeteeees 10 List of core services proposed to be delivered from project e District Il TARGET BENEFIGIARIE Guinctititseiaceccwi edn Laiecibasl cae Aan lees E E Oa is 12 STAKEHOLDERS of E DISTRICT PROJECT ccccccscsscssssscssssssssssscscseesnesaneneaes 12 T
121. uages UML 2 Application Software The customized application software would needs to be developed for enabling IT based information system at various levels of District Administration The software must cover functional as well as reporting requirements of the administration The software needs to be developed on the basis of software requirement specifications SRS for identified candidate systems for Computerization Essential Features of Application Software The key design and development level considerations for effective roll out of e District Software should be as under System should be designed keeping long term e Governance frame work in mind including standard codification data integration and etc System should be more database driven rather than software code driven with an objective of implementation of District specific policies rules Process for creation and management of master data should directly be related with functional activities of the System for logical operations on master data System should be designed in a manner where extent of automation is on the higher side as automation is less prone to human error and save data entry time System should also be accessible from anywhere on anytime Interface of the Systems should be designed in such a way so that any common man who either may not have any or may have very little exposure to a computer system can also avail the services of the System with few clicks
122. ul bidder amp will be notified by the BSEDC Ltd and will be displayed at office Notice Board 20 Opening of Proposal The Bid Evaluation Committee or its authorized representative will open the tender First the envelope containing pre qualification will be opened and if found that the bidder meets the eligibility criteria and has furnished all the documents in the prescribed manner then the second envelope containing Technical Proposal shall be opened The timing for opening the technical bid will be at the sole discretion of evaluation committee All the pre qualified bidders are required to give a presentation during the evaluation process of their technical proposal The commercial bid of only technically short listed bidders would be opened in their presence Sequence of opening shall be as follows n Pre qualification Technical Proposals Commercial Proposals 21 Evaluation An evaluation committee so constituted by BSEDC Ltd will evaluate the bids i e technical and commercial as per the following pattern 1 Conditional bids shall be summarily rejected Il Evaluation committee will examine the bids to determine whether they are complete whether any computational errors have been made and whether the bids are generally in order Ill Arithmetical errors will be rectified by the tender evaluation committee IV The Tenderer may conduct clarification meetings with each or any bidder to discuss any m
123. ure risk through user charges Human Resource Development capacity building and Change Management Develop capacity building of human resources of Government to own and operate IT enabled System with confidence and change management of employees may not be immediate but certainly after an years time To provide easy access and quality services Government to common man through Common Services Centers CSC in rural area and Citizen Facilitation Counter CFC at Govt office level To reduce the workload of the Government Officials thus enabling them to contribute more with less effort To facilitate the District Administration to efficiently monitor the functioning of various Government Departments and to generate an efficient MIS for better decision making to District Collector SDOs and BDOs COs Develop secured data exchange layer in between concern Departments and District Administration for exchange of Data for efficient authentication of service request for reducing service time cycle 1 4 Bihar State Electronics Development Corporation Limited BSEDC A Government of Bihar undertaking is considering the appointment of a of a Bidder herein after referred to as bidder for supply installation and maintenance of I T Infrastructure Establish Citizen Facilitation Counter Computerized back office Hardware Networking Equipment Uninterrupted Power Supply DG set Develop Application Software e District Applic
124. uter Operator Chairs Powder coated Iron Chairs with thro hole ventilated chairs in set of 3 chairs each 36 310 24 186 24 Site Preparation for Citizen Interface Counter Electrical Wiring for all the desktop computers Printers Scanners other peripherals and Server Rack in the DHQ Earthing for UPS and Generator Room lighting including Fan Dust Free room with Air curtain With Distemper amp floor preparation using Vinyl flooring etc Citizen interface counter with metal grill and glass window Area of site preparation should be quoted in slabs of 100 Sq ft UTP Cabling for LAN with CAT6 Cable Data Outlet Patch Cord and 6U Rack if necessary The UTP cable should be extendable to 24 Ports in future 65 25 Operator Qualification BCA PGDCA 2 year equivalent 62 26 Miscellanies item Standard brand wall clock 65 Biometric devices specification Identification Time s lt 2 Sec Enrollment Up to 10 fingerprints per user Fingerprint Placement Any angle 360 FAR lt 0 0001 FRP lt 1 Transaction Storage 1 00 000 TA 102 120 000 TA 103 User Capacity 1 500 templates approx Ethernet 10 100 Base T UDP Serial Communication bps 9600 38400 115200 RS 232 RS 485 Operating Temperature C 0 45 Operating Humidity 20 80 Display Language English Operating Voltage 5VDC 65 Ceeling Fan Standar
125. ws XP Pro SP2 with Restore Recovery s w OS CD and documentation CD with each PC in absence of OS CD OEM pack of OS to be supplied or equivalent Office 2007 professional with bilingual support Hindi or equivalent Integrated on board High Definition Audio controller with internal speaker Others Min 52x Combo Drive 5 36U Rack 36U rack with casters 1 3 3 Cable managers Electrical Power points 5A 10 Nos Cooling Fans Front and Back door Locks All associated hardware Front Glass Door holes for cooling 6 Antivirus Required for All Servers amp Desktops 1 All 350 Laser e Print Speed 25 ppm Mono Laser Printer 8 3 24 printer up to 1200X1200 dpi e Input Capacity Upto 250 sheets e Duplex printing printing on both side of paper Automatic Standard 2 62 124 e Paper handling Single sheet multipurpose input slot 250 sheet input tray e Media type paper envelop labels cardstock transparencies heavy media e Memory 32MB e Connectivity Std USB 2 0 compatible port IEEE 1284 B compliant parallel port 10 100 Ethernet Port e inbuilt Processor 400 mhz more e A4 size 25 ppm Duplex 8 Dot Matrix 132 Column Heavy duty Dot Matrix Printer 4 3 12 Page 77 of 122 Tender No BSEDC 2008 e District 003 S N Item Specification Item at No of Tota each Locations Qty Location Printer 300 CPS 1 62 62 24 wire Print Head Life Min 200 million impressions wire Paper Handling Cut she
126. y 2009 Note The bidder has to complete at least 55 sites or 90 of the total sites per District for acceptance test Page 47 of 122 Tender No BSEDC 2008 e District 003 8 SLA Requirement 1 Service Level Agreement SLA is the contract among the Bihar State Electronics Development Corporation Ltd District e Governance Society of concerned districts and the e District Project Implementation Partner SLA defines the terms of the System Integrator s SI responsibility in ensuring the performance of the e District Project based on the agreed Performance Indicators as detailed in the Agreement This section defines various Service Level Indicators for e District Project which can be considered by the State in the Service Level Agreement with operator 2 The Table below summarizes the Indicative Performance Indicators for the services to be offered by the e District Project Operator The detailed description of the performance indicators SLA Terms and their definitions are discussed in the following sections Table 4 3 SLA Parameters S N Indicative SLA Parameter SLA Target 1 Availability of Servers and Desktops during office working Hours 98 1 1 Availability of peripherals like printer scanner LAN etc 95 2 1 UPS System with Battery Backup 98 2 2 Generator Set 98 3 Availability of Operator 95 4 Availability of Application software to Office Staff in offic
127. y the Project Implementing Partner for e District will be designed as n tiers architecture with different functionality at each of the locations such as the Collectorate Sub Division Office and Block Circle Office 5 Standards and Technologies Open standards and technologies may be used such as XML for data interchange between applications and processes Metadata and data standards for various artifacts and content such as certificates documents records etc may be used as defined by GOI time to time Open technologies such as Apache Tomcat web server JBoss Application server workflow and BPM systems databases middleware Java technologies such as J2EE platforms etc would be preferred with suitable maintenance and support incorporated to ensure trouble free operation It is preferred to use Service oriented architecture SOA as also mentioned in the DIT guidelines Page 67 of 122 Tender No BSEDC 2008 e District 003 INDICATIVE APPLICATION MODULES OF E DISTRICT Table 5 3 Indicative module will be as follows S N Module Sub module Registration Module Registration of Citizens Registration in Electoral Roll Registration for Ration Coupons Registration for Certificates Registration for Old age Pension Disabled Pension Scholarships etc Registration for Complain Registration for Patients Registration for Electricity connection Registration for Water connection Linkage of a
128. y the equipment and provide the services at the prices and rates mentioned in the attached commercial bid In the event of acceptance of our bid we do hereby undertake i To supply the equipment and commence services as stipulated in the schedule of delivery forming a part of the attached technical bid ii To undertake the project on LMT basis for a period of 3 years for quarterly guaranteed revenue as mentioned in the financial bid iii We affirm that the prices quoted are inclusive of delivery installation and commissioning charges and all sales service taxes Octroi and any local levies will be charged on actual on submission of proof of remittance We enclose herewith the complete Technical Bid as required by you This includes 1 Bid particulars Page 85 of 122 Tender No BSEDC 2008 e District 003 8 9 This bid letter Proposed detailed technical solution details of equipment and services offered Proposed Project Plan and Implementation Schedule Statement of deviation from requirement specifications Statement of deviation from tender terms and conditions Schedule of delivery Warranty Manufacturer s authorization form s We agree to abide by our offer for a period of 180 days from the last date of submission of commercial bid prescribed by BSEDC and that we shall remain bound by a communication of acceptance within that time We have carefully read and understood the terms and conditions o

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