RHUB User Manual
Contents
1. Automatic download After TurboMeeting is installed you can launch it by clicking the TurboMeeting shortcut on your desktop or via your computer s Start menu gt Programs gt TurboMeeting gt Start Meeting s T e i e By TurboMeeting shortcut You will have to sign in to host a meeting Provide the following information e Meeting Server Address e Email Address e Password Si TurbaMeeting Sa File Tools Help Home Sign in En host a meeting Meeting Server Address meeting aurCampany cam Email amp ddress jahni dae com Password J Remember Me Powered By R HL B Signing in to host a meeting 2 Hosting an Interactive Meeting Using TurboMeeting 4 in 1 products you can host four types of meeting You can choose the type of meeting you want to host This section discusses the steps to host an interactive meeting This meeting type is the conventional method of web conferencing Each attendee using either PC or Mac can interact in the meeting and can be the Presenter or a Controller 1 Launch TurboMeeting by clicking the TurboMeeting shortcut from the desktop a Te A d Y WET LCR Pe CIETE TurboMeeting shortcut 2 Enter the login credentials and Sign In 3 In the meeting control pane the options and List of scheduled meetings are displayed o Host an unscheduled meeting o Joina meeting o Schedule a meeting 2 TurboMeeting _ x File Tools Help Home Active Sign Cut2. Read a good book every now and then Close Pollinq Get some walking in Live together in peace harmony wi people of all creeds nations The host s Manage Poll Interface After the host closes the polling the host sees a Share link where the Close Polling link used to be When the host clicks the Share link the attendees see a window with the polling results Finally the host can click the Share link to close each attendee s Polling result window Polling result a Polling result What ix the meaning of life Try and be nice to people 100 Avoid eating fat T D oe Read a good book every now and then oo oe Get some walking in I c ox c E I oz The attendee s Polling result window 28 5 Remote Support This function simplifies the access to another computer so that you can control and support it As the host you can view and control the attendee s computer as soon as the attendee joins the meeting In addition this feature provides a unique remote reboot capability 5 1 Starting a Remote Support Meeting 1 Launch TurboMeeting by clicking the TurboMeeting shortcut from the desktop 2 Enter the login credentials and Sign In 3 In the meeting control pane the options displayed are o Host an unscheduled meeting o oin a meeting o Schedule a meeting Click Host an unscheduled meeting to host an impromptu support meeting 4 n the next step choose the Remote S
3. easy and reliable no download Call attendee and say Please go to this UAL http www turbomeet com id 12542038 Edit Conference Call 408 418 5010 Edit Access Code 125471038 Email Copy then paste it Two ways to invite attendees 11 3 Joining a Meeting When you receive an invite from the host open your browser and l 2 3 Go to the meeting server s address Click the Join Meeting icon Fill in the Meeting I D Meeting Password and Your Name 4 Click the Join Meeting button Join Meeting Meeting ID Meeting Password Your Name the name shown in the meeting doin Meeting Joining a meeting If the meeting is a seminar which does not require any download you now join the meeting If the meeting is not a seminar and you have a Java Virtual Machine JVM installed in your system a message will prompt for you to install TurboMeeting Click Accept Otherwise you have to download the TurboMeeting client and run it If you have already installed the TurboMeeting client follow these steps to join a meeting 1 2 Launch TurboMeeting by clicking the TurboMeeting shortcut from the desktop i Lat T ar Click the Join a Meeting button Pa Jon a meeting Option to join a meeting 12 3 Enter the Meeting Server Address Meeting I D Meeting Password if required and Your Name EH TurboMeeting _ _ File Tools Help Home Meeting Server Address w
4. Floating toolbar 4 13 Hide the Attendee List As the meeting host you can hide the attendee list from your attendees Click the Tools menu item and then uncheck Attendees can view attendee list 4 14 Disable Recording Function As the meeting host you can disable recording functions so that none of the attendees can record the meeting session Click the Tools menu item and then uncheck Attendees can record 4 15 Reporting The reporting feature is covered in the Administrator Manual 4 16 Changing Colors There are three color options available in TurboMeeting that let you choose between speed and image precision e Low Quality fastest e High Quality e ruecolor 24 bit slowest To change the color choose the menu item Tools then Change Color and choose the relevant option The High Quality color setting is recommended for its combination of speed and image quality 4 17 Stop Additional Attendees As the meeting presenter you can stop any further attendees from joining the meeting Click the Tools menu item then Options and check Stop additional attendees 20 4 18 Remove Attendees As the meeting presenter you can remove attendees from the meeting In the Attendees list right click the attendee s name and choose Remove this attendee Attendees La Jahn Doe Host Me Esene Cervenka Remove this attendee Me 4 19 Change Language for TurboMee
5. Hast an unscheduled meeting a LEM Join a meeting Schedule a meeting eo List of scheduled meetings 1 Recurring ID 1254 3574 Interactive Start Invite Edit 2 Recurring ID 13810 3353 Seminar Start Invite Edit Available meeting rooms 23 Available participants 1 34 Meeting control pane Click Host an unscheduled meeting to host an impromptu meeting Select the Interactive Meeting type Optionally enter a Password f you enter a password the invitees also need to enter the same password For security reasons you can limit your meeting attendees to be Only attendees from my network with the exception of authorized public IP addresses See the Administrator Manual about how to set these authorized public IP addresses Click Continue 3 TurboMeeting lx File Tools Help Home Active Profile Sign Cut Meeting Type Interactive Meeting amp 1 Seminar amp Remote Support amp O Remote Access to This Computer a Subject Password Security Only attendees from my network amp Attendee Emails Required Continue Powered By R HUB Meeting selection This screen displays the Attendees the Meeting Server Address and the Meeting ID 2 TurboMeeting gt x File Tools Help amp Showing my screen 2 a an Chat Send Files Record Show My Desktop hd Attendees m Jahn Doe Host Me o O 3 Start Webcam hende ere
6. O whiteboard Fresenter Controller i amp Annotation Invite Attendee 1 Meeting Server Address www turbomeet com 2 Meeting ID 1625 3313 _Invite Attendees _ Powered By Re HUB Meeting screen You can now invite attendees to join the meeting To invite attendees 8 Click Invite Attendees There are two ways the attendees can join the meeting o Join interactively Using this option an attendee can present and control remotely via the Internet the presenter s computer using the keyboard and the mouse The steps that the attendee has to follow to attend the meeting are listed later Click Email to mail the steps to the invitees or click Copy and paste the details to the attendees via online messaging tools o Join a view only meeting Using this option the invitees can attend the meeting without downloading TurboMeeting client Click Email to mail the URL to the invitee or click Copy and paste the URL to the attendees via online messaging tools 10 Invite Attendees T wa ways for attendees to join your meeting 1 Join interactively Attenidee may present and remote control Call attendee and say 1 Goto the Meeting Server http www turbomeet com 2 Click the Join Meeting button 3 Enter the Meeting ID 1254 2038 4 Meeting Password No password needed b Edit Conference Call 408 418 5010 Edit Access Code 125421038 OR invite bu MEE TA then paste t 2 Join a view only meeting
7. Poll lol E aaa Question 128 character Max What is the meaning of life Responses up ta 64 characters per response 1 Try and be nice to people 2 Avoid eating fat 3 Head a good book every now and then 4 Get some walking in 5 Live together in peace harmony w people of all creeds nations Response Type One response only Multiple responses Submit Interface for creating a new Poll After the poll question is created the host can begin polling the TurboMeeting attendees for responses The attendees will see a window similar to this Vote What is the meaning of life Please select ane or more choices Try and be nice to people Avoid eating fat Y Read a good book every now and then Get some walking in Live together in peace harmony w people of all creeds nations Attendees voting window The poll stays open until the host decides to close polling Once the poll is closed the results are tabulated for each answer The poll is blind there is no way to determine how each attendee voted 2 The host s Manage Poll window provides a Close Polling link A Start Polling link initially appears where Close Polling appears below Manage Poll al EHE Manage Polling Questions New Question Save Result Meeting ID 1027 4454 Subject Question and Response votes Action What is the meaning of life O Vote Edit Delete Trv and be nice to people Avoid eating Fat
8. be able double click the meeting ID to access this meeting from their Active meeting list _ x File Tools Help Home Active Profile Sign Qut Search Refresh Active meetings Subject Computer 1028 8825 Stacey laptop Powered By R HUB Supporter will always see this Remote Access meeting in their Active list 41 9 Scheduling Meetings There might be instances when you have planned a meeting earlier and want to inform the invitees in advance In such cases you can schedule the meeting using the Schedule Meeting option 9 1 Scheduling a Meeting To schedule a meeting 1 Log into TurboMeeting 2 Click Schedule a meeting 2 TurboMeeting E File Tools Help Home Active Profile Sign Qut Meeting Type Interactive Meeting Seminar a Remote Support a Remote Access to This Computer Subject Discuss the new project Password Optional Dates Time Recurring Meeting Date Monday November 23 2009 Stat 10 00 AM End 11 30 708 Security E Only attendees from my network E C To be published a Submit Powered By R HUB Scheduling meetings 3 Select the Meeting Type 42 4 Mention the Subject of the meeting 5 Enter the Password which is optional for all meeting types but Remote Access to this Computer 6 Select the Date 7 Select the Start and End time 8 Select Recurring Meeting to schedule a recurring meeting If this option i
9. vau deua d du ERE 45 Preface TurboMeeting is a multi function web collaboration system The client server architecture requires Internet connectivity for its operation TurboMeeting has four distinct functions based on these meeting types 1 Interactive Meetings This refers to conventional web conferencing including sales presentations product demos and interactive collaboration 2 Remote Support This function simplifies the connection to another computer to control and support it and provides a remote reboot capability for unattended support 3 Seminars This function ensures seminars that are easy fast and reliable to join You can join without any downloads 4 Remote Access to Computers This function provides access anywhere anytime to remote computers such as your office or home computers even if your computer has power cycled and even if Internet has disconnected and has reconnected later Depending on the product model you buy some of the meeting types may not be available to you Organization This manual provides the steps to use the TurboMeeting web collaboration system The User Manual is organized as follows Section 1 Setting up TurboMeeting Section 2 Hosting an Interactive Meeting Section 3 Joining a Meeting Section 4 Common Features Section 5 Remote Support Section 6 Seminars Section 7 Remote Access to This Computer Section 8 Unattended Support Section 9 Scheduling Meetings Section 10 Managi
10. 23 Enable TurboMeeting Outlook toolbar Users can add a TurboMeeting toolbar to Microsoft Outlook Click the Tools menu item then Options and check Integrate with Outlook The Outlook toolbar looks like this i a TurboMeeting Host Meeting Join Meeting scheduled Meetings schedule Meeting Remove this menu About TurboMeeting Outlook toolbar 4 24 Remote Printing Remote printing is the ability to print directly from the host computer to a printer on the attendee s network This is useful if the host is printing from an application that is not installed on the attendee s computer To print to an attendee s printer open the file to print and select Print Choose the TurboMeeting Printer and click OK on Printer Mame TurboMeeting Printer I Properties Status K Type Turbomeeting Printer Driver Where Print Ea File Comment Print style Copies Sty Page Setup Number of pages All Define Styles Number of copies 1 Memo Style Callate copies Print range gu All rows Only selected rows Cancel Preview Choose TurboMeeting Printer to send output to attendee s printer 22 4 25 Outlook Integration Outlook messages with calendar events are automatically generated when a TurboMeeting user schedules a meeting An Outlook message can also be automatically generated when a user chooses to invites attendees to a future or an active meeting dd Join my Turbo
11. B value added reseller please contact them for support If your reseller is not able to provide you adequate support your reseller will contact us or you can contact us directly RHUB Communications Inc 4340 Stevens Creek Blvd Suite 282 San Jose CA 95129 Tel 408 899 2831 Fax 408 516 9612 support rhubcom com http www rhubcom com 45
12. Meeting session Interactive me pee X sd Meeting Inset Fomtet 8 ES sl CE Z B Busy _ tar Recurrence Fr Y TimeZones 1 Cancel _ Attendees iX 15 minutes mo Spelling Invitation Ea cs cs og categorizes I T Actions show Options Proofing Cs ca Invitations have not been sent for this meeting This appointment occurs in the past Subject Join my Turbaldeeting session Interactive meeting Location TurboMeeting Start time Thu 5 21 2010 12 00 PM E AN day event End time Thu 5 27 2010 1 00 PM Please join my TurboMeeting session at http www turbomeet com join id 16598109 amp p Meeting ID 1659 8109 Meeting Password No password needed Subject Interactive meeting Conference Call Number 408 418 5010 Access Code 16598109 Outlook message with calendar information is automatically generated for a scheduled meeting 25 4 26 Multiple Monitors for Presenter If a meeting presenter has multiple monitors the presenter can choose to display a specific monitor or the entire desktop which is composed of more than one monitor TurboMeeting x File Tools Help amp Showing my scree an 2 O e Chat Send Files Record 1 Meeting Server Address www turbomeet com 2 Meeting ID 1535 8976 Invite Attendees Powered By R HUB Multiple Monitor selection in TurboMeeting 24 Below is the view that attendees woul
13. Monitor 1 D L Monitor 2 Yahoo Mozilla Firefox Option to show single monitor in multiple monitor setup 14 4 4 Changing Presenter The attendees who have joined the interactive meeting can also be the presenter to show his or her computer screen to meeting participants By default the host will be the presenter However during a meeting the host and the current presenter can assign any participant to be the presenter To change the presenter click Change Presenter and choose the presenter a Change Presenter Option to change presenter 4 5 Changing Controller During the meeting you as the presenter can assign a participant as the controller A controller is the person who can control your mouse and keyboard To change the controller click Change Controller You can assign control directly to a specified participant or to all Change Controller Change Controller option Click Change Controller then Reclaim Controller to reclaim control from the specified controller s 4 6 Chatting While convening a meeting you can also chat with attendees To chat with the attendees e Click Chat o Chat Chat button e Inthe Chat window you have the option of choosing the attendees with whom you want to chat Clicking the drop down arrow lets you choose specific attendees to chat with 15 Chat window e Type in the text and click Send To save the chat transcript click Save Browse to the location and sav
14. RH U i5 TurboMeeting User Manual For PC Users Version 4 2 RHUB Communications Inc 4340 Stevens Creek Blvd Suite 282 San Jose CA 95129 support rhubcom com http Awww rhubcom com Contents cile eee ne ee ne eer Denar Sue EEE ere S 4 RG MZ ON iio E A E S EEA a REA 4 TONNOG dorar a a a E E eee M 4 CONSTANTS croesir a e a Sa 5 TurboMeeting Control Panel and Key Functions for Presenter sseeuusss 5 Ws SONG UD TurboMeellngd iori cei roc tren deer SES SBS eoe d Teva totu eer aou secte Yeast 6 2 Hosting an Interactive Meeting esee eese reee ene ee eere enne nnne nn nnn 8 3 JOMINdA MESTER OS ees S 12 4 COMMON FOAWINCS oum edite presa qu o eE re ER EL Ea debe Nx EE EEN ea 14 4 1 Pausing and Starting Application Sharing oooooncccnncccnccnonnccnnnnnnnnnnnnnnnnnnnnonnnanennnos 14 42 Changing Application SNANG estaria oiu dese Peut eoe Eo iore Eco e eoe tete 14 4 3 Show Specific Monitor in Multiple Monitor Setup cccccoccccnccnnncccncncnonncnnnnnnnnnonanonos 14 AAs id 15 45 Ghanging Controle cisco icta dentidc usc qnia bet oe Enti cute latest tuli cu em insane es 15 o ita DEI UL mL Mc UAE SIM S a us ca iE ED 15 41 SendigTfiles onte A Idi DPA eg 16 zs RECO 18 49 eng WebMail dci 18 410 Using Whiteboard scooter euer Potete boi beret esit eeu esca es 19 411 ISU AMOO td 19 ATA eriisomreeleszigec etm n 19 4 13 Hide the Att
15. The meeting invite you receive from the host will contain the URL along with the seminar ID Go to the specified URL to join the seminar Alternatively you can go to the meeting server website click the Join Meeting button and then fill in the Meeting ID Meeting Password and Your Name to join the seminar 6 4 Inviting Meeting Panelists In the seminar mode the host sends the URL details of the meeting to the attendee via email The attendee who joins the seminar by clicking the above URL can also become an interactive attendee by clicking the Switch to I nteractive Meeting button Switch To Interactive Meeting Switching to interactive meeting If TurboMeeting is not previously installed it will be downloaded automatically The host must assign an interactive attendee to be the presenter as a meeting panelist All attendees including the host will be able to see the new presenter s screen 34 7 Remote Access to This Computer Using this meeting type you can allow your computer to be remotely controlled For example the host computer designated as the remote computer in location A can be controlled by an attendee computer in location B The TurboMeeting client should be installed in both the computers AN gt Remote Control e Y z NS MA CM UN E a didi Host remote computer at Location A Attendee at Location B You have to host a remote access meeting in the computer at location A before another compute
16. ccurs when the person being supported the supportee is not present when their computer is receiving support To enable an Unattended Support session or meeting the supporter first starts a Remote Support meeting and clicks continue Si TurboMeeting fx File Tools Help Home Active Profile Sign Cut Meeting Type f Interactive Meeting f Seminar f Remote Support eoo Remote Access to This Computer Subject E Lacey laptop Password Continue Powered By R HL B Supporter starts a Remote Support meeting 27 On the supportee s system the supportee installs TurboMeeting and joins this Remote Support meeting with the generated Meeting ID DAT TurboMeeting _ x File Tools Help Home Meeting Server Address wv turbomeet com Meeting ID 028 0029 Meeting Password Y aur Name Stacey Join Meeting Powered By R HLIB Supportee joins the Remote Support meeting The supportee should accept the default answer Control and view your computer Join Meeting Do vau allow the support host ta f Control and view your computer View your computer only t Do nothing Continue Supportee allows supporter to Control and view your computer 38 If the supportee is not a Windows Administrator the Run as Admin option appears Click the Run as Admin icon and specify an Admin s Name and Password for the supportee s computer m TurboMeet
17. d see for a presenter that has multiple monitors when the entire Desktop is displayed Multiple Monitor view if entire Desktop shown 4 27 Multiple Monitors for Supporter A person that is providing Remote Support to a computer with multiple monitors is given the option in TurboMeeting to show the entire Desktop or to show individual monitors as shown below bw Desktop Monitor 1 Monitor 2 Remote supporter can view entire Desktop or individual monitors 4 28 Multiple Webcam Video During a meeting up to four TurboMeeting attendees can display the video from their webcams by clicking the Start Webcam button Start Webcam 2 Multi Party video conference from four attendees webams The presenter controls the location of where the video appears in the viewer window The presenter can change the size of the of Webcam window by clicking the Maximize Minimize button 4 29 Polling The host of a meeting can create a poll with questions and multiple choice answers for the attendees Poll questions can be created ahead of time by clicking the Poll link in the user s List of scheduled meetings Or the host can create a poll question during the meeting by clicking the Tools menu item then the Poll option Each poll question can have up to five pre determined answers The poll can limit the attendees to voting for just one response or allow the attendees to vote for multiple responses 26 Mew
18. e microphone on the presenter s computer To record meeting conversation you need to turn on your speaker phone and move it close to the microphone on the presenter s computer in order to capture conversations Record Click the record button to start recording and click it again to stop recording When stopping the recording the system prompts to ask you where to save the recording file The file is an executable Just run the file and it will replay the entire recording session 4 9 Using WebCam During a meeting each presenter can start their own web camera or WebCam The presenter s WebCam video will be visible to all attendees If the presenter is changed the new presenter can start their own WebCam although only the current presenter s WebCam is visible to attendees 0 Start Webcam WebCam option If the web camera is not visible to attendees the presenter can try to turn off or slow down hardware acceleration for the graphics card On Windows this setting is available via Display Settings then by clicking the Advanced settings button then by clicking the Troubleshoot tab Are vou having problems with your graphics hardware These settings can help you troubleshoot displau related problems a Hardware acceleration Manually control the level of acceleration and performance supplied by pour graphics hardware Use the Display Troubleshooter to assist you in making the change Hardware acceleration Disab
19. e the file The chat is saved as a text file or a rich text file 4 7 Sending Files During a meeting there may be a need to send some files between meeting participants Instead of opening a mailing client and sending files a participant can send files using TurboMeeting To send files e Click Send Files to open the File Transfer dialog box d Send Files Send Files button e Click Add Files Folders 16 File Transfer xy Add File Folders Files folders to send ATE C Presentation pdf Total File Size 173 KB Total number of Files 1 To ALL File Transfer dialog Select a particular folder from the drop down list All the folders and files in that directory are displayed Folder selection dialog Select Je Users Je Windows de ProcessE xplorer tnd a Program Files autoexec bat Je FragramD ata config sus de ProgramU ataT ech mith ddni lag heading tet E E Presentation pdf FEE OK Cancel Folder Selection dialog Select the files folders or both and click OK They are added to the list of files folders to be sent In the File Transfer dialog click the drop down arrow next to the To label and then select the participants to whom the files should be sent By default the files are sent to all other participants Click Send Files 17 4 8 Recording During a meeting you can record the actions on the presenter s screen It also records the voice captured by th
20. endee List nennen 20 4 14 Disable Recording FUNCIION ccccoonncnncccconncnnncccnoncnncnononnconnononnnnnnnonannnnnnnonannnnnonnnnns 20 4 15 IDOL adios 20 4 16 Changing US buen bai Edc dita ul aime daos dtu tud ta ei d eati SEE Ec idE 20 4 17 Stop Additional Attendees cccccconnccncccconnconcccconncnnnnnnononnnnonannnnnnnnnnnnnnnnnonannnnnnnnnnns 20 4 18 Remove Attendees cie a i cd mad sat Me d bea 21 4 19 Change Language for TurboMeeting Ul ccccccconncnnccccooncnnnccnnnncncnonancnonononans 21 4 20 Show all TurboMeeting Windows sese 21 4 21 Auto Uninstall TurboMeeting from Attendee Computers sseuuusss 21 4 22 Show Presenter s Desktop When Meeting Starts cccccceceesseseeeeeeeeeeeaeeeeeeeess 22 4 23 Enable TurboMeeting Outlook toolbar ccccooconncnncccccnnconncononnconcnonanonnnnonannnononnnnos 22 4 24 REMO d TIBI IG daa data a cde ded aad 22 4 25 Outlook Integrati0N ccoooccnnnccnnnccccooconnncnnnnnnnononennnnnnnnonnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnannnss 23 4 26 Multiple Monitors for Presenter ooccccoonccccccncnococonnonccnonononannncononcnnnnnnnnnconannnnnnnns 24 4 27 Multiple Monitors for SUPPONE aeciaii eni Eaa E AATA 25 429 M ltiple Webcam RY 419 5 To vitara A tc oz aet ates 25 429 ono Md E 26 5 Remote SUPPO aia rr M d 29 5 1 Starting a Remote Support Meeting sese 29 5 2 Invit
21. hedule a meeting Click Join a meeting to join a Remote Support meeting started by someone else 4 There are two different ways in which you can join the meeting supporter or Supportee Select a role to join this remote support session want my computer to be supported Options to join Remote Support Meeting Here you choose the option I want to work with the Meeting Host to support other 5 4 Switching to Training Mode During a support session you as the host may want to show your screen to the attendee to conduct a training session You can Change Presenter so that you are the presenter After the training session you can change the presenter back to the attendee again 5 5 Rebooting from Remote and Auto Rejoining There are situations where the attendee is not available at the system throughout the support session However the host may have to reboot the attendee s computer during the support session To reboot the attendee computer the host simply clicks the Reboot button and chooses the reboot mode Reboot or Reboot to Safe Mode 30 Reboot NETTEN EL MEE TurboMeeting gt x File Tools Help d To ALL Powered By R HUB The view window of the remote support host You can ask the attendee to input his computer password so that after reboot the remote computer can auto login This is important for unattended support Follow the steps below e Click the Auto Login on the mee
22. in turbbomeet com Meeting ID 6566 6796 Meeting Password our Mame John Doe Join Meeting Powered By R HLB Details required while joining a meeting 4 Click Join Meeting 13 4 Common Features There are many features that are common to all four types of meetings This section discusses the common features 4 1 Pausing and Starting Application Sharing When you start a meeting by default your desktop will be shown to meeting attendees The green icon indicates that your screen is being shown Icon indicating active application sharing To pause showing your screen click the Pause am button The red icon indicates that the meeting is being paused 0 Paused Icon indicating that application sharing is paused To start showing your screen click the Start wd button The icon will now become green 4 2 Changing Application Sharing By default your desktop is shown to the other attendees The Show My drop down list displays all the applications open in your system To show another application click the Show My drop down and choose a running application from the list Show My Desktop Option to change application sharing 4 3 Show Specific Monitor in Multiple Monitor Setup The presenter can optionally choose to show a specific monitor in a multiple monitor setup The Show My drop down list shows each monitor as a separate viewable choice Show Mu Dasltan hd 4 Desktop A
23. ing x File Tools Help 2 Runas Admin Record Please input the login name and password of the administrator Powered By R HUB For Windows non Admin users specify an admin name and password 39 On the supporter s computer choose Tools Change to unattended support session 3 TurboMeeting XP gt x File Help v Attendees can view attendee list wv Attendees can Record Annotation Pen Size b Report Change Lolor Atte stop new attendees from joining Pall Ld Options k Change to unattended support session m a Start Webcam af Change Change e Whiteboard Presenter Controller e Annotation Invite Attendee 1 Meeting Server Address wey turbomeet com 2 Meeting ID 1972 5856 Invite Attendees Powered By R HUB Supporter changes to unattended support session The supporter must enter a Computer Name for the supportee and a Meeting Password Change to Remote Access computer Name Stacey laptop Meeting Password HIRE NT Y Supporter enters supportee s computer name and a meeting password 40 The supportee must accept that the supporter can provide unattended support E uL Do you allow this computer to be accessed by the supporter all time bi Ca a Supportee should accept that the supporter can provide unattended support This meeting has now become a Remote Access meeting From now on the supporter will
24. ing the Altendeses iiciie is 29 5 3 Providing Multi Tier Support oooccccccccccccccnnccnnnnccnonononnnnnnnnnnnonancnnnnnnnononnnnnnnnnncnnnnnnnns 30 5 4 Switching to Training Mode ccccccssseeccccceeeeeceecceeeeecececeeeeeesseaeeeeessuaeeeeeesseaaes 30 5 5 Rebooting from Remote and Auto Rejoining occcccccooonccnccncnonconcconnnnconcnnnnnconononans 30 5 6 Closing Remote Support Session and Locking Computer 31 5 7 Remote Support One To One File Transfer esses 32 Ge SONI ANS PNEU 33 10 11 BT SlAMING d Semina aio 33 6 2 MVU ATION OC CS src 34 EB xJoming a erilial ssec od 34 6 4 Inviting Meeting Panelists essere 34 Remote Access to This Computer 1 eeee eccL i eeeeeeenee eese enne nnn nena anna aaa n nnns 35 7 1 Starting a Meeting for Remote Access oooncccnncccccccconnccnnnnconononannnnnnnnononanncnnnnnnnnnnnnos 35 ices Remotely Accessing My PG co Rr A A Dea de deve 36 Unattended SUD DONE 55 io desi Due da 37 Scheduling MeetihigS ice ete e AS 42 91 oheduliiga eelllig 55e md195 02591 HOO FE seb Ort E 42 9 2 Editing a Scheduled Meeting sangere rese O o 43 9 3 Starting a Schedule Meeting cepisse oa 43 9 4 Deleting a Schedule Meeting 55202005 er civita 43 Managing POMO mee ce cc 44 SUDDOLt COLL cesis educ das o emi eu TE RENEE SURE SEES Hua a Da va veta ae vus edu CU ad o
25. le all but basic accelerations Use this setting to correct mare severe problems v Enable write combining Windows graphics card Hardware acceleration setting 18 4 10 Using Whiteboard While making the presentation you might have to illustrate some points The Whiteboard option in TurboMeeting is used for this purpose Click Whiteboard and the Paint application opens where you can illustrate certain points or draw diagrams whiteboard Whiteboard option 4 11 Using Annotation Using the Annotation feature you can highlight topics in your presentation Click the Annotation button and choose the type of annotation from Pen Highlighter Spot and Arrow Then emphasize the interesting area using the mouse pointer amp nnotation Annotation option When the annotation option is active normal keyboard and mouse input ceases and essentially your computer screen freezes To unfreeze your computer screen hit the Esc key or click the Annotation button and select Stop Annotation TurboMeeting Emphasis using Annotation feature You can change the size of the annotation pen Click the Tools menu item then Annotation Pen Size and select a new size 4 12 Floating toolbar The floating toolbar has the advantage of using very little of the presenter s screen space during a presentation while still providing buttons for the most common features of TurboMeeting 19 n cay o Es ar x
26. motely control the computer at Location A e Launch TurboMeeting by clicking the TurboMeeting shortcut from the desktop e Click the Join a Meeting icon e Fill in the Meeting Server Address Meeting I D Meeting Password and Your Name n this type of meeting the Password is mandatory Note that you have to remember the meeting password There is no way to recover the meeting password After joining a Remote Access meeting you can perform the following remote tasks in addition to the remote control and file transfer e Control the task manager of the remote computer e Reboot the remote computer E Ctrl Alt Del Reboot A Zoom Option to reboot the remote computer For example if you click Reboot the remote computer is rebooted upon confirmation Reboot Are you sure you want to reboot the remote computer Confirmation for rebooting a remote computer Note that even if you exit the TurboMeeting application from your computer at location B the TurboMeeting client will still work on the remote computer at location A This allows you to access the computer in location A from other places and different times You can use the Zoom option Fit to screen to fit the screen of the remote computer to the size of your screen In addition the Zoom option can show the remote computer s screen as a certain percentage of its original size 36 8 Unattended Support Unattended Support is a support session that o
27. ng Profile Section 11 Support Contact Terminology The following terms are used throughout this manual In a meeting a participant can be either the Host or an Attendee e The Host is the person who initiates the meeting The Host must have a user account in TurboMeeting system e The Attendee is the person invited by the Host to join a meeting Attendee does not need an account in TurboMeeting system The Host or an attendee can either be e he presenter showing their computer to all participants e Acontroller controlling the Presenter s keyboard and mouse Constraints Here are a couple of constraints e There is only one host and one presenter at any moment in a meeting e The host or the current presenter can assign any participant to be the presenter e The presenter can assign any participant or all participants to be a controller TurboMeeting Control Panel and Key Functions for Presenter P s zt Turb oMeeting x x File Tools Help amp y showing my screen a Start file transfer Show Mu Desktop kaas Show specifc application specific monitor or the entire desktop On off status of showing screen Start or pause showing my screen Start chat st Q l Record computer screen and audio Chat Send Files V Record Attendees Jahn Doe Host Ma via Turbalieeting 4 Flash attendee via Browser no Flash List of attendees Grant presentation rights to another attendee Gra
28. nt keyboard and mouse to one or all attendees Start webcam EET Change O Whiteboard Start a drawing application Presenter Controller amp Annotation Highlight anywhere on the desktop Invite Attendee 1 Meeting Server Address www Lturbomeet com 2 Meeting ID 5492 4913 AAA Display ne Herd information a meeting DI invitation including auto filled email invitation Powered By R HUB Basic meeting information for meeting invitation TurboMeeting Control Panel for Presenter 1 Setting up TurboMeeting To host any type of meeting you need to download and run the TurboMeeting client You can do a manual or automatic download of TurboMeeting Manual download 1 Ina web browser go to your meeting server web address gx i m m Join Meeting Host Meeting Quick User Guide Download TurboMeeting if your browser falls to auto launch a meeting Web Conferencing Server Management Home Page 2 Click the Download TurboMeeting link 3 Download TurboMeeting and run it Automatic download 1 In a web browser go to your meeting server web address 2 Click the Host Meeting icon 3 Ifa Java Virtual Machine JVM is installed in your system a message will prompt for your permission to install TurboMeeting Click Accept Click Yes or Always if prompted Meeting Manager downloaded percent 2355 EN oDD9 9 If TurboMeeting does not start within one minute manually download TurboMeeting
29. r at location B could access this particular remote computer Some of the features of this meeting type are 7 1 Always on after power recycled The connection to the remote connection is restored even if there is a power outage at the remote location Meeting password encryption cannot be reverse engineered The meeting password is encrypted superbly there is no decryption algorithm available to determine this password Auto reconnection The TurboMeeting client automatically verifies the connectivity every two seconds If the connection is dropped for any reason the client attempts to restore the connection Starting a Meeting for Remote Access Follow the following steps for the computer at Location A 1 2 3 Launch TurboMeeting by clicking the TurboMeeting shortcut from the desktop Enter the login credentials and Sign In In the meeting control pane the List of scheduled meetings and the options displayed are e Host an unscheduled meeting e Join a meeting e Schedule a meeting Click Host an unscheduled meeting to host an impromptu meeting In the next step choose the Remote Access to This Computer meeting type Enter the meeting Password The Password is mandatory Click Continue This screen displays the Attendees the Meeting Server Address and the Meeting ID 35 7 2 Remotely Accessing my PC After you start a Remote Access meeting at Location A you can now join the meeting from anywhere Location B to re
30. s selected the Date and Time options are disabled 9 Click Submit When you login to TurboMeeting next time the scheduled meetings and the details are displayed 9 2 Editing a Scheduled Meeting To edit a scheduled meeting 1 Click the Edit link of the respective meeting 2 Make the necessary modifications 3 Click Submit 9 3 Starting a Schedule Meeting To start a scheduled meeting click the Start link for the respective meeting 9 4 Deleting a Schedule Meeting To delete a scheduled meeting click the Delete link of the respective meeting After a confirmation dialog a message box says that the schedule meeting has been deleted CH TurbolMeeting The scheduled meeting Is deleted Alert after the meeting is deleted 43 10 Managing Profile Follow these steps to Manage your profile l 2 gt ee Se FR Log into TurboMeeting Click Profile S TurboMeeting a x File Tools Help Home Active Profile Sign Cut First Mame Last Name E mail Password Retype Phone Time Zone John Doe doeravaho0 com 913 623 7970 GMT 08 00 Pacific Time m7 Powered By R HL B Managing profile Edit your First Name Last Name and E Mail Provide a Password and Retype your password to confirm it Specify your contact number Choose the relevant time zone Click Submit 44 11 Support Contact If you purchased the TurboMeeting Appliance from a RHU
31. ting UI Each TurboMeeting user can change the language of their TurboMeeting user interface Click the Tools menu item then Options and select a language from the drop down list Options Select Language Default Language Shaw all TurboMeeting windows Remove T urba esting from attendee computers at the end of sessions 7 Show my desktop when a meeting harta Integrate with Outlook Options dialog 4 20 Show all TurboMeeting Windows As the meeting presenter you can display all transparent windows on your screen By default attendees cannot see the host s TurboMeeting and its associated windows since these windows are treated as transparent To expose the TurboMeeting control panel and associated windows click the Tools menu item then Options and check Show all TurboMeeting windows 4 21 Auto Uninstall TurboMeeting from Attendee Computers As the meeting host you can tell the system to automatically uninstall the TurboMeeting client on the attendee computers at the end of a meeting session Click the Tools menu item then Options and check Remove TurboMeeting from attendee computers at the end of sessions 21 4 22 Show Presenter s Desktop When Meeting Starts As the meeting presenter you can display all transparent windows on your screen when a meeting starts Click the Tools menu item then Options and check Show my desktop when a meeting starts 4
32. ting panel e Input the password of the computer 5 6 Closing Remote Support Session and Locking Computer There are situations where the attendee is not available at the system throughout the support session If the host finishes work on the remote computer the host can click the Close amp Lock button This will close the remote support session and as a safety measure lock the attendee s computer The result is that the attendee s computer will display the Windows Login screen if their computer is running Windows 3 5 7 Remote Support One To One File Transfer During a support session you as the host may want to transfer files from your computer to the attendee s computer or vice versa To transfer files the host clicks the Send Files button in TurboMeeting The host then chooses which files and folders to transfer and which direction to transfer the files For security reasons a warning message is displayed if the host tries to transfer a file from the attendee s computer Fie Mare Size Last Modified File Hame Sze LasiModfied avra amn 31661728 09 18 08 10 10 Pl spybatsd182 1549960 09 16 09 10 07 File Transfer SS EN m 1 pcs File Transfer window during Remote Support session 32 6 Seminars The Seminar meeting type allows you as the host to conduct easy and reliable seminars Attendees can join the seminar without downloading the TurboMeeting client and vie
33. upport meeting type 5 Enter the Password which is optional If you enter a password the invitees also need to enter in the same password 6 Click Continue This screen displays the Attendees the Meeting Server Address and the Meeting ID 5 2 Inviting the Attendees Consider a situation where you are facing a problem with your system and want the technician to access your system and solve the problem In such situations the technician hosts a Remote Support Meeting and invites you to join the meeting Another instance could be a situation where more than one person is required to investigate and solve the problem Consider for instance a case where you and your team leader have to support a computer facing some issue In such a case your team leader can initiate a Remote Support Meeting and invite you to support the system facing problems By clicking Invite Attendees the meeting details can be emailed The option to Join a view only meeting is not available for Remote Support 29 5 3 Providing Multi Tier Support To join a meeting as a joint supporter you need a user account in the TurboMeeting system and follow the steps below 1 Follow the path Start menu gt Programs gt TurboMeeting gt Start Meeting or double click the TurboMeeting shortcut from the desktop 2 Enter the login credentials and Sign In 3 In the meeting control pane the options displayed are o Host an unscheduled meeting o Join a meeting o Sc
34. w the presenter s screen using view only mode Meanwhile you can invite a few panelists who must join the seminar interactively Meeting panelists can show their computer screens to all the meeting participants which is different from view only attendees 6 1 Starting a Seminar Launch TurboMeeting by clicking the TurboMeeting shortcut from the desktop Click Host a Meeting Enter your Meeting Server Address Email Address and Password and click Sign In a Due NINA JES In the meeting control pane the List of scheduled meetings and the options displayed are o Host an unscheduled meeting o joina meeting o Schedule a meeting Click Host an unscheduled meeting to host an impromptu meeting 5 n the next step choose the Seminar meeting type 6 Optionally enter a Password f you enter a password the invitees also need to enter the same password 7 Click Continue This screen displays the Attendees the Meeting Server Address and the Meeting ID 33 6 2 Inviting Attendees To invite attendees 8 Click Invite Attendees 9 Click Email to mail the URL to the invitee or click Copy and paste the URL to the attendees via online messaging tools Invite Attendees Call attendee and say Please go to this UAL http www turbomeet com id 19614181 Edit Conference Call 408 418 5010 Edit Access Code 19614181 OR invite by Email SOO then paste it Invite attendees for a seminar 6 3 Joining a Seminar
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