Aplio/Phone User Guide
Contents
1. cccceeeseeeeeeees 28 Holding a conversation using the Aplio Phone 00000000002 28 Making a call using the Aplio Phone 100 Free Mode 30 About the Find Me feature 30 Setting your Aplio Phone to use 100 Free Mode 31 Calling an Aplio Phone that is set to use 100 Free Mode32 Calling an Aplio Phone from a PC 32 HOW it WOrkS is 33 Configuration of the PC to call an Aplio Phone using NetMeeting SR Re D te at 33 Calling an Aplio Phone from a PC using NetMeeting 34 Configuration of the PC to call an Aplio Phone using POIO DRIE ER Re RE A O 35 Making a Call between a PC and an Aplio Phone using ApoE eia a R DE A A 36 Calling an Aplio Phone from a PC using Aplio Dialer 36 Receiving a Call from a PC using Aplio Dialer with your ADIO PHONG am eaan naana a A A 37 Calling in 100 Free Mode anytime without appointment 38 HOW IEOS nosena a launsdiadaadiadddadddatadiaadeaess 38 Activation and Number of Rings of the Wakeup Call 38 Calling an Aplio Phone using Wakeup Call 39 Deactivation of the Wakeup Call 40 Duration of the connection after a Wakeup Call 40 Using the speakerphone 2 cceeeceeeeeeeeeeeaaeeeeeeeeeeeeenaaaes 41 Activating the Speaker only Mode 41 Activating Hands free Mode 41 Deactivating the speakerphone ccceessssssseesseeteeeeeeeees 42 Chapter 8 Upgrading the Aplio Phone2. 43 Receiving upgrade notification 43 Appendix A Glossary Of Terms 45 Appendix B Problems and Solutions nnnnnnnnnnnnnnnnnnnnnnns 47 Installation problems cceeeeeeeeeeeeeee eee eeeeneeeeeeeeeeeeeenaaaes 47 Configuration ProDleMs cccccecceccceeeeeeeeeeeeeetcteeeeeeeeeteee 48 Self test problems cccceeeeeeeeeeeceeeeeeeeteeeeaaeeeeeeeteeeee 49 Problems establishing an Aplio Phone Call 51 Problems occurring during an Aplio Phone call 53 Aplio Phone upgrade problems 55 Appendix C Extended Configuration Codes sssssssssssssss 57 Appendix D Technical Specifications 59 General information ccccccccseecceeceeeeeeceeeeeeecaeeeeeeeaeaees 59 Protocols ER D ONU AAAA 59 Appendix E FCC Registration Information 60 Chapter 1 Introducing the Aplio Phone Thank you for choosing the Aplio Phone NP 100 The Aplio Phone will dramatically reduce your long distance telephone charges by letting you call any other Aplio Phone user in the world for the cost of a local call and a low monthly Internet subscription fee for both parties How the Aplio Phone works Aplios IP Finder technology patent pending lets you make a call over the Internet as easily as you would make a regular phone call all it takes is the press of a button The Aplio Phone uses your Internet Service Provider ISP acces
3. e Click on the name of the Person you want to call and then click on the Call button 36 Receiving a Call from a PC using Aplio Dialer with your Aplio Phone As the receiving party you must wait for the other person to call you Remember that you have to answer the call on the telephone directly connected to your Aplio Phone 1 Place the Aplio Phone in 100 Free Mode To do this press the 0 button once without taking the receiver off the hook The sO button will begin flashing A voice prompt from the speakerphone will say Connection in progress please wait When the connection to the Internet is established the voice prompt will say Connection successful The Aplio Phone is now connected to the Internet and waiting to receive a call Note You can be called at anytime by a PC user if you are in Permanent 100 Free Mode see Permanent 100 Free Mode page 31 When the call comes in the phone connected to the Aplio Phone will ring and the CANO button will flash Answer the phone to begin your conversation You are now talking over the Internet When you have finished your call hang up your phone and click on the Hang up button in Aplio Dialer The Aplio Phone will then disconnect from the Internet and reconnect only if you have set it up to Permanent 100 Free mode 37 Calling in 100 Free Mode anytime without appointment With the Wakeup Call all your calls can be in 100 Free mode even i
4. address ISDN Integrated Services Digital Network A type of digital phone service See Digital phone line PAP protocol Protocol that allows an ISP to authenticate users Point to point PPP protocol Protocol that lets the Aplio Phone communicate over the Internet using TCP IP and a standard telephone line T1 A type of digital phone service See Digital phone line Touch Tone A generic term used to describe pushbutton telephones Wall jack A modular outlet into which you plug your telephone cord or the cord to the Aplio Phone 46 Appendix B Problems and Solutions Below is a list of problems you may experience while using your Aplio Phone Each problem appears in this font One or more reasons for the problem appear next followed by one or more solutions If you do not find the solution to your problem contact Technical Support as described in the Quick Start Guide Installation problems You plugged in your Aplio Phone and you don t hear a dial tone on your phone Your telephone wall jack may not be working properly Plug your telephone directly into the wall jack to see if you get a dial tone The telephone cables are plugged in incorrectly Make sure the cable from the wall jack is plugged into the Aplio Phone where it is labeled LINE and the cable from the telephone is plugged into the Aplio Phone where it is labeled PHONE You plugged in the power adapter to your Aplio Phone and the
5. For example if you were calling from the U S or Canada the country code would be 1 Or if you were calling from another country you would use its country code such as 33 for France 852 for Hong Kong etc These numbers correspond to the international dialing code of each country Performing Character Conversion Once you have gathered the required information you will need to use the Character Conversion Chart on the next page to convert user names or passwords containing non numeric characters into two digit codes For example J 19 a 40 1 01 and _ 96 the underscore key Or if you have Web access you can use the Character Conversion Calculator found on the Aplio Web site at http www aplio com support htm Click on the Quick Start link and follow the onscreen instructions The series of two digit codes that make up a user name or password must begin with the key and end with the key For example the user name Jane1_S would convert to the following two digit codes 19 40 53 44 01 96 28 Note Only user names and passwords that contain non numeric characters need to be converted If your user name or password consists of numbers only enter it as is SS EY a ct ne fe wat a at et wt ot rt wt wa nt om wet ee nts rea a ns ses as a us Les ar ae on ne inn fe au rs es 206 e r fs rs as we es e Ts rar om er LL et ar Co i xe mt wt me at
6. Note Because the Aplio Phone must dial out and connect to the Internet when using 100 Free Mode any local phone connection or Internet connection charges will apply for the entire time the unit is in 100 Free Mode Using the speakerphone The Aplio Phone is equipped with a speakerphone that lets you communicate hands free You may use the speakerphone function at any time whether or not your Internet connection is active The speakerphone is activated by pressing the D button located between the and gt buttons on the front of the Aplio Phone Activating the Speaker only Mode Press the D button once to activate the speaker only not the microphone The button will illuminate to indicate the speaker is active You can adjust the volume of the speaker by using the and D buttons This will also adjust the volume of your handset Note You must speak through the handset in Speaker only Mode Activating Hands free Mode 1 Press the CD button twice or once more if you have already activated the speaker to activate the built in microphone and enable hands free communication 2 The button will flash to indicate that you are in Hands free Mode You may now hang up your telephone receiver and continue to hold your conversation 41 Note The range of the microphone is limited Position yourself as close to the microphone as possible Deactivating the speakerphone To turn off the speaker and microphone pre
7. When prompted press 1 to confirm that the number was entered correctly press 2 to hear it again press 3 to re enter it or press to cancel the operation and return to the Main Options menu When you press 1 your Internet access number is stored and you will be returned to the Main Options menu Entering your user name 1 From the Main Options menu press 2 to enter your user name Press to tell the Aplio Phone that you are entering two digit codes then enter the codes for your user name as you wrote them on the Configuration Worksheet After each two digit code is entered the voice prompt will repeat the character back to you for example uppercase T after entering code 29 or o after entering code 54 Note When entering your user name and password lowercase letters are the default Characters that are neither numbers nor letters Such as will be repeated to you as special code 74 for example Once you have entered your user name press to complete the process The voice prompt will repeat the entire user name back to you for example you have entered uppercase T o allowing you to make sure it was entered correctly When prompted press 1 to confirm that your user name was entered correctly press 2 to hear it again press 3 to re enter it or press to cancel the operation and return to the Main Options menu When you press 1 your user name is stored and you will be returned to the Main
8. Cartio gt button blinks quickly without stopping The power adapter is not plugged in properly Disconnect the power adapter from the back of the Aplio Phone Wait approximately five seconds then reconnect the power adapter If necessary repeat this process several times If the problem persists contact Technical Support as described in the Quick Start Guide The telephone cord does not fit into your wall jack a You purchased an Aplio Phone that was intended for use in a different country Purchase the appropriate adapter from your Aplio Phone reseller or from a local telephone equipment vendor For the connection between the Aplio Phone and the wall jack select a phone cable that supports a modem 47 Configuration problems You pressed the it button twice and nothing happened The power adapter is not plugged in properly Verify that the power adapter is plugged in correctly into the power outlet and into the DC IN plug in the back of the Aplio Phone If your Aplio Phone was purchased in a country other that where you are using it make sure the voltage of the power adapter is correct 120V or 220V Check also that the unit is turned on the On Off button should be pressed It is located at the left side of the DC IN plug When everything is working properly you will hear three beeps approximately 10 seconds after plugging in the Aplio Phone You pushed the EO button too soon You must wait unti
9. Often your ISP will provide you with a back up Internet access number You can use this number to access the Internet if the number you typically use is busy By configuring the Aplio Phone to use this back up number the Aplio Phone will automatically dial this number if it cannot reach your ISP using the standard access number To set this parameter press 2 1 then enter the back up access number as you would dial it from your telephone followed by If you need to enter a prefix such as 9 you can do so now Then press 1 to accept Enter a back up Internet access number for your secondary ISP To set this parameter press 2 2 Fora description of a back up Internet access number see parameter 21 above Aplio Phone version identification You do not need to enter a value The voice prompts will inform you of the version of your Aplio Phone software To obtain version information press code 3 3 3 Aplio Phone serial number information You do not need to enter a value The voice prompts will inform you of the serial number of your Aplio Phone software To obtain serial number information press 334 Enable Error Correction To enable error correction use this code By default error correction is turned off You do not need to enter a value Refer to Problems and Solutions which starts on page 23 47 for more information To set this parameter press 8877 Disable Error Correction To disable error correctio
10. Options menu 11 Entering your password 1 From the Main Options menu press 3 to enter your password If your password contains non numeric characters press then enter the codes for your password as you entered them on the Configuration Worksheet After each two digit code is entered the voice prompt will repeat the character back to you for example uppercase A after entering code 10 or p after entering code 55 Note Characters that are neither numbers nor letters such as will be repeated as special code 74 for example Once you have entered your password press to complete the process The voice prompt will repeat the entire user name back to you for example you have entered uppercase A p _ allowing you to make sure it was entered correctly When prompted press to confirm that your password was entered correctly press 2 to hear it again press 3 to re enter it or press to cancel the operation and return to the Main Options menu When you press 1 your password is stored and you will be returned to the Main Options menu Entering your Internet Access Type Most ISPs use Internet Access Type 1 To verify your ISP s Internet Access Type check the Internet Access Type list that came in your package 12 1 From the Main Options menu press 4 to enter your Internet Access Type After entering the number press to complete the process 3 When prompted press 1 to confirm
11. but fail when trying to make a call you should try turning on error correction See Entering Extended Configuration Mode on page 14 There is no message telling you that communications have started when you press the Cario button Your power adapter is not plugged in Verify that the Aplio Phone is plugged in correctly and wait until you hear three beeps before you use the Aplio Phone You get the Direct Connection Failed message The party you are calling does not have an Aplio Phone To make a call over the Internet with your Aplio Phone the person you are calling must also have an Aplio Phone The party you are calling does not have their power adapter plugged in correctly Ask the other party to check to make sure the power adapter is plugged in correctly Also remind them to wait 51 until they hear three beeps before they use the Aplio Phone If the software version of your Aplio Phone is 2 0 and you call an Aplio Phone with software version 1 0 the user of version 1 0 should press the Cartio button To check your version of software go to Extended Configuration press 3 3 3 Ifyou hear 1 2 or 1 4 you have a version 1 0 and we advise you to upgrade to the latest version See Upgrading the Aplio Phone on page 1 Note To check the software version of your Aplio Phone see Aplio Phone version identification on page 23 You and the party you are calling must not hang up yo
12. ln Tow oe wo me we ee re bao For example if your information were as follows m Internet access number is 555 1212 m User name is TJones a Password is Aplioi a Country in which you are using your Aplio Phone is the United States you would convert the information into two digit codes as shown in the conversion sample as shown on the next page Conversion Sample ISP Access Number 515157 ne Would be converted to slsislrlelr els User Name EBBA Would be converted to Password Jeejee Would be converted to ane Internet Access Type Would be converted to ae OL Would be converted to 7 The Configuration Worksheet on the next page provides spaces for you to enter your configuration information for your primary and if applicable secondary ISP s The Aplio Phone can store configuration data for a primary ISP the one you use most often and a secondary ISP This is useful for example if you travel with your Aplio Phone and want to avoid reconfiguring the Aplio Phone each time you change locations Note If you need to insert a pause in the ISP Access Number dial for the pause See the following sample ISP Access Number 0 pause 5551212 would be converted to 0 5551212 Configuration Worksheet Configuration information for primary ISP ISP Access number ISP User Name Conversion Codes x ISP Password Conversion Codes E Internet Access Type Countr
13. of the Aplio Phone 7 Press the On Off button located at the left of plug marked DC IN to turn on the Aplio Phone When you have completed the installation the CArLio button should illuminate briefly followed in about ten seconds by a series of beeps After the beeps pick up your telephone receiver to check for a dial tone If you hear a dial tone you can begin gathering your configuration information Instructions appear in Getting the Information You Need on page 5 If you do not hear a dial tone check to make sure that all cords are plugged in securely that the AC adapter is plugged into a functional outlet and that you have pressed the On Off button Chapter 3 Getting the Information You Need The Aplio Phone must be configured before you use it for the first time To do so you will use the keys on your touch tone phone and the chart on page 6 Note You will probably only need to perform the configuration once However should your Internet account information change you can easily reconfigure your Aplio Phone Before you begin If you are a new Internet user take a look at the Glossary Appendix A There you will find a list of Internet and Aplio Phone related terms and their definitions In addition if you are new to the Internet and do not have an Internet account or if you use a proprietary service such as AOL you will need to set up a new account with a local ISP before you can configure and use th
14. office environment The transmitted voice signal is regenerated and cleaned up reducing noise that may be on the line As a result communication on a digital phone line is much cleaner ISDN and T1 are types of digital phone services The Aplio Phone does not currently support digital phone lines DTMF Dual Tone Multi Frequency The tones that are generated by a touch tone phone When you press a button on the keypad it makes a combination of two tones one high frequency one low frequency Error Correction Error correction is a feature of the built in modem that insures that the data being sent and received is not corrupted Because error correction can slow down the connection to the Internet this feature is turned off by default 45 Find Me New feature that lets you contact someone using the Aplio Phone in 100 Free Mode The Aplio Phone will find the recipient s Aplio Phone using its Aplio ID instead of its telephone number See Aplio ID Internet Service Provider ISP An ISP is your bridge to the Internet Through your ISP you will receive an Internet address which allows you to send and receive email surf the Web and perform other Internet related operations including using the Aplio Phone Internet telephony Term for the technology of communicating via telephone using the Internet IP Finder Technology developed by Aplio that allows one Aplio Phone to locate another Aplio Phone by finding its IP Internet
15. starts on page 47 for more information on error messages 26 Chapter 7 Using the Aplio Phone Now that you have finished configuration you can start using the Aplio Phone and begin saving money on long distance calls Making a call using the Aplio Phone Standard Mode Note You may use your Aplio Phone only with the telephone directly connected to the device 1 Pick up your telephone receiver and dial the phone number of the person you want to call Make sure you are calling someone who also uses an Aplio Phone Once your party answers tell them you will now press the CAO button to switch your call over to the Internet Note Typically the calling party will press the Grio button However either party may press the button as long as it is only pressed once by one person The receiving party must wait at least ten seconds before pressing the button Once the Cario button is pressed both parties will hear a series of beeps followed by the voice prompt saying Connection in progress Please wait You may hang up now Do not hang up until prompted to do so When the Aplio Phone has switched the call to the Internet both party s phones will ring Answer the phone to begin your conversation The entire process will take about one minute You are now talking over the Internet simply hang up when your call is completed 27 Note If the Aplio Phone was unable to complete your Internet call your phone wil
16. very bad voice quality or you do not hear anything Check your Options in NetMeeting see Configuration of the PC to call an Aplio Phone using NetMeeting page 33 a Make sure your ISP allows connection speeds of 28 8 kbps From your PC using NetMeeting call another NetMeeting user who is connected and you will be able to assess the voice quality of your PC with NetMeeting Note If to obtain a better voice quality you have to configure NetMeeting in Half Duplex and or deactivate the speakers of the PC you should check your sound card inside your PC is Full Duplex and that the driver is correctly installed a Verify you have a Full Duplex sound card and that the driver is correctly installed For better sound quality an external microphone is preferred During a call between Aplio Dialer and an Aplio Phone you have very bad sound quality or you do not hear anything a Make sure your ISP allows connection speeds of 28 8 kbps a Verify you have a Full Duplex sound card and that the driver is correctly installed For better sound quality an external microphone is preferred During a call in 100 Free mode using Wakeup Call you get the Party Not Found or Connection Error messages Call again immediately the Aplio Phone you were attempting to call in 100 Free mode was not yet in 100 Free mode 54 During a call there is a delay between when you speak and when the other party hears you m This i
17. APLIO PHONE USER S MANUAL Version 2 0 February 1999 Copyright Aplio SA 1999 P O Box 789 San Bruno CA 94066 0789 Printed in France www aplio com Owner s Record Please enter the eight digit Aplio Phone serial number located below the bar code on the bottom of your device in the space provided below You may need to reference the number at a later date Serial Number Model Number NP 100 Also complete and return the enclosed warranty registration card to receive software upgrades and priority notices from Aplio Aplio and Aplio Phone are trademarks of Aplio SA Other product or brand names are trademarks or registered trademarks of their respective companies The content of this manual is furnished for informational use only is subject to change without notice and should not be construed as a commitment by Aplio Incorporated or Aplio SA Aplio Incorporated or Aplio SA assume no responsibility or liability for any errors or inaccuracies that may appear in this manual Trademark Acknowledgments NetMeeting is a trademark of Microsoft Corporation Table of Contents Chapter 1 Introducing the Aplio Phone sssssssssssssnnnnnnennnnns 1 How the Aplio Phone works cccccceeeeeeccteeeeeeeeeeeessnneeeeeees 1 Package contents 1 A brief tour of the Aplio Phone NP 100 2 Chapter 2 Installing the Aplio Phone s ssssnsessssnnnnnnnnnnennnn 3 Chapter 3 Getting t
18. at could affect the proper functioning of your equipment If they do you will be notified in advance in order for you to make necessary modifications to maintain uninterrupted service FCC Declaration of Conformity Product Name Aplio Phone Model Number NP 100 m FCC Rules Tested to comply with FCC part 15 Class B Operating Environment For home or office use FCC Compliance Statement This device complies with part 15 of the FCC Rules Operation is subject to the following two conditions 1 This device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation Information To User This equipment has been tested and found to comply with the limits of a Class B digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions 61 may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one o
19. call of three rings or more it will not connect in 100 Free Mode Note When this feature is activated always wait one more ring after the maximum number of rings you have defined before answering a phone call Otherwise the call will be cut because the Aplio Phone will connect in 100 Free Mode For instance if you set the maximum number of rings to 2 answer to phone calls after the 3 ring To activate and define the number of rings 1 Lift the receiver and listen for the dial tone then press the 0 button twice You will hear the Main Options menu voice prompt Press Q to enter Extended Configuration mode Press 5 1 then the desired number of rings 2 recommended followed by the key Then press 1 to accept Calling an Aplio Phone using Wakeup Call The called Aplio Phone has to activate the Wakeup Call 1 Dial the usual telephone number of the called Aplio Phone and let ring less than the number of rings defined for the Wakeup Call then Hang up See Activation and Number of Rings of the Wakeup Call page 38 One minute after call the receiving Aplio Phone in 100 Free mode using the Aplio ID Pick up the receiver on the telephone attached your Aplio Phone then press the O button Press the key and dial the recipient s Aplio ID serial number then press the Cario button on your Aplio Phone Follow the voice prompts Do not hang up until prompted to do so 39 The Aplio Phone will take app
20. ccess the Internet Therefore in addition to your user name and password you need to provide a keyword to establish an Internet connection For example for the French ISP Internet Way the Kiosque keyword is IWAY Use the Character Conversion Chart to determine the two digit codes to enter To set this parameter press 8 then followed by the two digit codes of the Kiosque keyword and finish by Then press 1 to accept Indicate a dialing prefix that must be entered so that the Aplio Phone can reach your ISP Use this parameter to set any necessary prefixes such as 9 to get an outside line Do not enter a dialing prefix here if you have already included a dialing prefix in the local Internet access number To set this parameter press 1 0 then enter the prefix followed by the key Then press 1 to accept Use the dialing prefix This parameter enables or disables the use of the prefix you indicated above using parameter 1 Q To set this parameter press 1 1 then press 1 to enable the prefix or press Q to disable the prefix Then press 1 to accept 21 Enter the code to enable Call Waiting This parameter allows you to store the code provided by your local telephone company to enable Call Waiting In France for example the code to enable Call Waiting is 43 Using the Character Conversion Chart the codes to enter would be 8 0 04 03 7 3 Tosetthis parameter press 1 2 then enter the Call Waiting code follow
21. d there is still no dial tone try unplugging the power adapter from the back of the Aplio Phone then plugging it back in After you hear three beeps run a Self test If you have problems or your Aplio Phone ceases to function contact Technical Support as described in the Quick Start Guide Appendix C Extended Configuration Codes Listed below is the full set of Extended Configuration codes For instructions on using these codes see the chapter called Entering Extended Configuration Mode which starts on page 14 Code Use to 5 Specify the duration of 100 Free Mode Select language of voice prompts Specify number of redial attempts when trying to reach your ISP Define additional area for the connection of the number kiosk France only or access number of the first ISP that you will configure Specify the dial prefix that must be entered to get an outside line Enable use of the dial prefix specified using code 10 Enable Call Waiting code not used in U S or Canada Disable Call Waiting Verify usage of codes 12 and or 13 15 Specify whether the Aplio Phone uses configuration information for your primary or secondary ISP 57 Enter the Internet access number of your secondary ISP Enter the user name that you use for your secondary ISP Enter the password that you use for your secondary ISP Enter the Internet Access Type of your secondary ISP Define additional area for the connec
22. e Aplio Phone If you need help finding a compatible ISP see the ISP list included in your package or visit the Aplio web site at www aplio com for the most up to date listing Getting started To configure your Aplio Phone you need to know Your local Internet access number This is the local dial up access number provided by your ISP This is not the number that you use to contact your ISP for sales or support You may include any prefix such as 9 that you must dial to get an outside line Alternatively you may set a prefix using Extended Configuration codes 10 and 11 See Entering Extended Configuration Mode starting on page 14 Do not set a prefix in both the local Internet access number and using Extended Configuration Code 10 5 Your user name This is the name that you use to log in to your ISP account It is not the same as an email address Example jbrown is a user name JBrown aplio com is an e mail address User names are usually case sensitive Your password This is the password that you use to log in to your ISP account Passwords are case sensitive a Your ISP s Internet Access Type This is the method Aplio Phone uses to communicate with your ISP A full list of ISP Access Types appears on the Compatible ISP List that came in your package The country code of the country in which you are using your Aplio Phone This code is used to configure your Aplio Phone for the country you are using it in
23. e directly connected to your Aplio Phone You can be called at anytime by a PC user if you are in Permanent 100 Free Mode see Permanent 100 Free Mode page 31 On the caller s side turn on your microphone and speakers and adjust the volume of the speakers Connect to Internet In NetMeeting click on the Call button In the New Call window that pops up e inthe Call using section select H 323 Gateway e in Address indicate the Aplio ID of the Aplio Phone you want to call Note The Aplio ID is the same as the serial number located under the Aplio phone on the same sticker as the bar code without the leading zeros For example if the serial number is 00044390 the Aplio ID is 44390 e Click on the Call button When the call comes in the phone connected to the Aplio Phone will ring and the Caro button will flash Answer the phone to begin your conversation You are now talking over the Internet When you have finished you call hang up your phone and click on the Hang up button in NetMeeting The Aplio Phone will then disconnect from the Internet and reconnect only if you have set it up to Permanent 100 Free mode Configuration of the PC to call an Aplio Phone using Aplio Dialer 1 Make sure that your PC is equipped with speakers and a microphone and that they are working properly Check to make sure you have a Full Duplex sound card and that the driver is correctly installed Note For a better sound qua
24. ed by the key Then press 1 to accept Note There is no code to enable Call Waiting in the US You can temporarily disable Call Waiting for the duration of a call by entering 70 Enter the code to disable block Call Waiting To set this parameter press 1 3 Inthe U S and Canada the code to disable Call Waiting is 70 Therefore you would press 8 0 07 00 In France the code to disable Call Waiting is 43 so you would press 73 0403 73 Then press 1 to accept Activate and deactivate Call Waiting codes 12 and or 13 To set this parameter press 1 4 Then press 1 to disable Call Waiting If a regular telephone call comes in during an Aplio Phone call the caller will hear a busy signal The Aplio Phone will automatically dial the code you entered for parameter 13 before initiating the Aplio Phone call After you hang up the Aplio Phone will dial the code you entered for parameter 12 Press 2 to enable Call Waiting If a regular telephone call comes in during an Aplio Phone conversation you will probably be interrupted by the Call Waiting signal and your Aplio Phone call may be disconnected Then press 1 to accept 22 Enter the Kiosque keyword from your secondary ISP This feature is only needed to access certain ISPs in France For example for the French ISP Internet Way the Kiosque keyword is IWAY To set this parameter press 2 0 Enter a back up Internet access number for your primary ISP
25. er of rings to 0 press 5 1 followed byO Then press 1 to accept Duration of the connection after a Wakeup Call Once you have received a Wakeup Call and if this feature is activated in the receiving APLIO PHONE the receiving unit is connected to the internet in 100 Free Mode for a duration of 5 minutes by default It means that it will stay connected during 5 minutes even after the end of the call if your call lasted less than five minutes If you want to change the duration of the connection after a Wakeup Call press 5 2 and the duration in minutes followed by Then press 1 to accept 25 Chapter 6 Testing the Aplio Phone Before you make an Aplio Phone call you will want to conduct a Self test of the device to check your configuration and Internet connection To do so 1 Pick up the receiver and listen for the dial tone then press ew O twice 2 While listening to the Main Options menu press the Aro button once to begin the Self test process 3 When prompted hang up the phone DO NOT HANG UP UNTIL PROMPTED TO DO SO After about one minute your telephone will ring However it may take as long as five minutes When you answer it you will hear Test successful followed by a busy signal 4 Hang up the phone 5 If the test was unsuccessful the voice prompt will give you an error message Verify that you entered your Internet account information correctly in addition to checking Appendix B which
26. f the called party is not already in 100 Free Mode when you want to call So you do not have to make an appointment for your call and you can call at anytime How it Works You dial the usual telephone number of the Aplio Phone you want to call and you let it ring less than a predefined number of times then you hang up The Aplio Phone of the receiving party detects the call you have just made with less than or equal to the number of rings defined in the configuration and sets itself automatically to 100 Free Mode Then you call in 100 Free mode using the Aplio ID of the receiving party Note The Aplio Phone you want to call has to activate the Wakeup Call feature The number of rings can be customized by the user By default this feature is inactive that means that the number of rings is set to zero If the called Aplio Phone detects more than the specified number of rings It will not set itself in 100 Free Mode Activation and Number of Rings of the Wakeup Call This feature has to be activated in the Aplio Phone of the receiving party with parameter 51 of the Extended configuration This parameter defines the maximum number of rings that have to be heard by the called Aplio Phone before it starts connecting automatically in 100 Free mode We recommend setting this parameter to 2 if the Aplio Phone of the called party receives a call 38 with two rings or less it will connect automatically in 100 Free Mode for
27. hat the driver is correctly installed Note For better sound quality an external microphone is preferred You need the NetMeeting software on your PC You can obtain the latest free download version from the Web at http www microsoft com netmeeting Then you need to indicate the address of the H 323 Gateway NetMeeting will use to call Aplio Phones To do so in NetMeeting go to the Tools menu then to Options and choose the Audio Tab In the section Calling a telephone using NetMeeting check the box Use H 323 gateway and indicate the gateway number 194 98 253 20 To confirm click on the OK button You are now ready to call any Aplio Phone User 33 Calling an Aplio Phone from a PC using NetMeeting Once you have configured the PC see paragraph above you are ready to call an Aplio Phone 1 34 The Aplio Phone you want to call must be in 100 Free Mode To do so the receiving party must Eco press the button once without taking the Eco receiver off the hook The button will begin flashing A voice prompt will say over the speakerphone Connection in progress please wait When the connection to the Internet is established the voice prompt will say Connection successful The Aplio Phone is now connected to the Internet and waiting to receive a call Note As the receiving party you must wait for the other person to call you Remember that you have to answer the call on the telephon
28. he Information You Need 5 Before you begin 5 Getting started en rene vante de NE An nn tn lt lt 5 Performing Character Conversion 6 Configuration Worksheet 9 Chapter 4 Entering Configuration Mode 10 Configuring your Aplio Phone nnna 10 Entering your Internet access number 10 Entering your user name 11 Entering your password 12 Entering your Internet Access Type 12 Entering your country code cceeceeeeeeeeettteeeeteeeeeaeeeeeees 13 Chapter 5 Entering Extended Configuration Mode 14 Blocking Call Waiting ccceeeceeeccteeeeee eee eeeeecaeeeeeeeeeetees 14 Configuring your secondary ISP cccccccccecccceeeeeeeeeeeeeeeees 15 Entering your Internet access number 15 Entering your user name 16 Entering your password 17 Entering your Internet Access Type 18 Entering a back up Internet access number for your secondary ISP iii 18 Configuring the Aplio Phone to dial your primary or secondary PS PERRET ne cee Some aot acs 19 Changing the voice prompt language seeeeeeeeeeeeee 19 Other Extended Configuration parameters 20 Chapter 6 Testing the Aplio Phone 26 Chapter 7 Using the Aplio Phone 27 Making a call using the Aplio Phone Standard Mode 27 Receiving a call with the Aplio Phone
29. he voice prompt will repeat the entire number back to you allowing you to make sure it was entered correctly 5 When prompted press 1 to confirm that the number was entered correctly press 2 to hear it again press 3 to re enter itor press to cancel the operation and return to the Main Options menu When you press 1 your secondary ISP s back up Internet access number is stored and you will be returned to the Main Options menu Configuring the Aplio Phone to dial your primary or secondary ISP 1 2 3 From the Main Options menu press Q Press 1 5 to select the ISP to dial Press 1 to select your primary ISP or 2 to select your secondary ISP Press 1 to accept the selection Note If you call from another country please enter the new country code See Entering your country code on page 13 Changing the voice prompt language 1 2 3 At the Main Options menu press Q Press 6 to change the language Press the key that corresponds to the language you want to use A list of available languages and their codes appears below 1 French 2 English 3 Japanese 4 Spanish 5 Italian 6 Chinese 19 7 Polish available soon 8 Russian available soon 9 Portuguese 1 0 German 1 1 Hebrew 1 2 Czech 1 3 Rumanian available soon 1 4 Greek available soon Then press 1 to accept After you specify the language to be used you will need to upgrade the Aplio P
30. hone s firmware To do so follow the instructions in Upgrading the Aplio Phone which starts on page 43 Note that the EO button does not have to be blinking for you to perform this type of upgrade However if upgrade software is available it will be downloaded to your Aplio Phone at this time Other Extended Configuration parameters The Aplio Phone offers a number of other advanced parameters listed on the following pages to be used in certain cases Typically you will not need to use them However should you need to use the other Extended Configuration parameters 1 From the Main Options menu press O to enter Extended Configuration mode Enter any advanced parameter from the list below by pressing the corresponding key s Duration of 100 Free Mode Default 20 This parameter is used to define the time in minutes that the Aplio Phone will stay connected during a 100 Free 20 Mode session To set this parameter press 5 then enter the desired duration followed by the key Then press 1 to accept Number of redials to your ISP Default 3 To set this parameter press 7 Then when prompted press X where X is the number of times the Aplio Phone should attempt to redial when trying to reach your ISP Then press 1 to accept Enter the Kiosque keyword of your primary ISP This feature is only needed to access certain ISPs in France In France some ISPs require you to use a Kiosque to a
31. k contact Technical Support as described in the Quick Start Guide You use pulse dial See Pulse Dial on page 23 Self test problems Until you receive the Test Successful message after performing the Self test you will not be able to use your Aplio Phone It is therefore very important to solve any problems that may have caused the Self test to fail Your telephone doesn t ring at the end of the test and the Cartio button continues to blink Your Aplio Phone is still trying to connect to your ISP Although the Self test will usually take less than one minute it can sometimes take several minutes If the Cario button is still flashing it is still trying to complete the connection 49 Your telephone doesn t ring at the end of the test and the CArLio gt button has stopped blinking Your Aplio Phone finished the Self test but was unable to ring your telephone Try doing a Self test without hanging up the telephone handset You will hear a series of beeps until the test is completed then you will hear a message telling you whether the test was successful If you hear the Test Successful message it is likely that your Aplio Phone was unable to make your telephone ring Use another brand of telephone then retry the Self test You get the Internet Connection Failed message You have configured your Aplio Phone incorrectly Verify that each piece of information required for configuration ISP access n
32. l ring and the voice prompt will give you an error message Check Appendix B which starts on page 47 for a solution Receiving a call with the Aplio Phone Receiving a call is essentially the same as making a call Follow these steps 1 Since the call is initiated as a regular telephone call you start by answering your telephone as you normally would If you answer on an extension other than the one connected to the Aplio Phone you will need to move to the correct extension The caller will press the Cartio gt button and switch the call to the Internet As the receiving party you do not have to do anything Once the Cario button is pressed both parties will hear a series of beeps followed by the voice prompt saying Connection in progress Please wait You may hang up now Do not hang up until prompted to do so When the Aplio Phone has switched the call to the Internet both party s phones will ring Answer the phone to begin your conversation The entire process will take about one minute You are now talking over the Internet simply hang up when your call is completed Holding a conversation using the Aplio Phone Voice communication over the Internet is very similar to a regular phone call However there are some differences of which you should be aware 28 You may experience a delay of about a half second or so Depending on the Internet connection the delay may be shorter 300 ms or longer up to t
33. l you have heard three beeps before you press the RO button You didn t pick up your telephone Before pressing the RO button to configure your Aplio Phone you must pick up the telephone handset and keep it to your ear for the length of the configuration By doing so you can listen to the voice prompts as they guide you throught the configuration You pushed the RO button too quickly When you press the aO button for the first time wait until it interrupts the dial tone the button will remain dim When you press haO the second time you will hear the Main Options menu voice prompts and the button will start to blink You get the Invalid Code message 48 You entered a code that is not recognized by the Aplio Phone Press the Prev button twice to hear the Main Options menu and select one of the codes that are listed You get the Invalid Value message You entered a value that is incompatible with the parameter you selected Re enter the value and the code You don t know which ISP code to use Check the Compatible ISP list to see if your ISP appears and make sure you have the correct type selected If your ISP is not listed check the updated list on the Aplio web site at www aplio com If you can t find your ISP try Type 1 If Type 1 does not work try Type 2 then if necessary try Type 3 If you have tried the Self test with each of these types and still cannot get the Aplio Phone to wor
34. lity an external microphone is preferred Download the free Aplio Dialer from Aplio s web site at www aplio com dialer Make a note of the folder where you placed the downloaded file Log off the Internet and exit all running programs Open the Windows Explorer and double click on the file you just downloaded Aplio Dialer will install itself 35 3 Download a free copy of Microsoft NetMeeting at http www microsoft com netmeeting and install it 4 You are now ready to call any Aplio Phone User Making a Call between a PC and an Aplio Phone using Aplio Dialer When calling between a PC and an Aplio Phone the PC user must initiate the call and the Aplio Phone must be set to 100 Free Mode so that it can receive the incoming call The sections below outline the steps required for both the PC user making the call and the Aplio Phone user receiving the call Calling an Aplio Phone from a PC using Aplio Dialer 1 Configure your computer and install the software as noted in the section above 2 Turn on your microphone and speakers and adjust the volume of the speakers Connect to Internet 3 In Aplio Dialer e Click on the Add button and enter the name and Aplio ID of the Aplio Phone User you want to call The Aplio ID is the same as the serial number located under the Aplio phone on the same sticker as the bar code without the beginning zeros For example if the serial number is 00044390 the Aplio ID is 44390
35. n use this code This is the default mode You do not need to enter a value To set this parameter press 8 8 7 6 Aplio Ring You can make your Aplio Phone ring when you receive a call e To activate the ringing of the Aplio Phone press 3 0 followed by 1 Then press 1 to accept e To de activate the ringing of the Aplio Phone press 3 0 followed by 0 Then press 1 to accept Pulse Dial Your Aplio Phone can use Pulse dial e To activate the use of Pulse dial press 3 1 followed by 1 Then press to accept e To de activate the use of Pulse dial press 3 1 followed by Q Then press to accept Note If you programmed the ISP phone number with a p before we recommend removing it and using this parameter instead Activation and Number of Rings of the Wakeup Call This parameter defines the maximum number of rings that have to be heard by the called Aplio Phone before it starts connecting automatically in 100 Free mode We recommend setting this parameter to 2 if the Aplio Phone of the called party receives a call with two rings or less it will connect automatically in 100 Free Mode for call of three rings or more it will not connect in 100 Free Mode 24 To activate and define the number of rings press 5 1 then the desired number of rings 2 recommended followed by the key Then press 1 to accept Deactivation of the Wakeup Call To Deactivate this feature you have to set the numb
36. n page 19 Entering your Internet access number 1 At the Main Options menu press Q 2 Press 1 6 to enter the Internet access number of your secondary ISP Enter the access number as you would dial it from your telephone If you need to enter a prefix such as 9 you can do so now by entering it before the access number 3 As you enter each number the voice prompt will repeat the number back to you Once you have entered your Internet access number press to complete the process The voice prompt will repeat the entire number back to you allowing you to make sure it was entered correctly 15 When prompted press 1 to confirm that the number was entered correctly press 2 to hear it again press 3 to re enter it or press to cancel the operation and return to the Main Options menu When you press 1 your secondary ISP s Internet access number is stored and you will be returned to the Main Options menu Entering your user name 16 1 2 At the Main Options menu press Q Press 1 7 to enter the user name that you use with your secondary ISP Press to tell the Aplio Phone that you are entering two digit codes then enter the codes for your user name After each two digit code is entered the voice prompt will repeat the character back to you for example uppercase T after entering code 29 or o after entering code 54 Note When entering your user name and password lowercase letters are
37. ne with Call Waiting enabled another incoming call may cause you to lose your current Aplio call However if you block Call Waiting the second caller will hear a busy tone and your Aplio Phone call will continue uninterrupted To block Call Waiting 1 From the Main Options menu press O to enter Extended Configuration mode 2 Press 1 3 then enter the correct code to block Call Waiting For example if the code to disable Call Waiting is 70 press 8 0 0700 3 Press 1 4 to block or allow Call Waiting 4 Press 1 to block Call Waiting or press Q to allow Call Waiting 5 Press to complete the process 14 6 When prompted press 1 to confirm that your Call Waiting preference was entered correctly press 2 to hear it again press 3 to re enter it or press to cancel the operation and return to the Main Options menu 7 When you press 1 your Call Waiting preference is stored and you will be returned to the Main Options menu Note The steps above apply only to countries such as the U S that use a single code to temporarily disable Call Waiting If you are using the Aplio Phone in a country that requires one code to enable Call Waiting and another to disable it see Extended Configuration code 12 in the section called Other Extended Configuration parameters that starts on page 20 Configuring your secondary ISP If you have only one ISP skip this section and go on to Changing the voice prompt language o
38. one to 100 Free Mode 1 If you are the receiving party press the RO button once without taking the receiver off the hook The O button will begin flashing A voice prompt will say over the speakerphone Connection in progress please wait When the connection to the Internet is established the voice prompt will say Connection successful Your Aplio Phone is now connected to the Internet and waiting to receive an Aplio Phone call 2 As the receiving party you must wait for the other person to call you Remember that you have to answer the call on the telephone directly connected to your Aplio Phone 3 When the call comes in your phone will ring and the Cartio button will flash Answer the phone to begin your conversation You are now talking over the Internet Hang up when you are finished 4 To manually exit 100 Free Mode press the enO button Permanent 100 Free Mode You may choose to always keep your Aplio Phone set to 100 Free Mode By doing so you can be reached at any time anywhere without the need for an initial call and its accompanying long distance charges 31 To keep your Aplio Phone in 100 Free Mode 1 3 From the Main Options menu press Q to enter Extended Configuration Mode Press 5 then press Q to enable Permanent 100 Free Mode Then press _ to accept Note Because the Aplio Phone must dial out and connect to the Internet when using 100 Free Mode any local phone c
39. onnection or Internet connection charges will apply for the entire time the unit is in 100 Free Mode Calling an Aplio Phone that is set to use 100 Free Mode 1 If you are the calling party pick up the receiver on the telephone attached your Aplio Phone then press the sO button Press the key and dial the recipient s Aplio ID serial number then press the CARO button on your Aplio Phone Follow the voice prompts Do not hang up until prompted to do so The Aplio Phone will take approximately one minute to make the connection Once the connection is made your telephone will ring Pick up the receiver on the telephone that is attached to your Aplio Phone and begin your conversation You are now talking over the Internet simply hang up when you are finished Calling an Aplio Phone from a PC You can communicate with millions of PC users for the cost of a local call and without additional equipment 32 How it works From your PC you can call any Aplio Phone User using NetMeeting or Aplio Dialer Both are Free downloads For users who are not familiar with NetMeeting Aplio Dialer is very easy to use just choose a name in the Phone book and click on the call button it s that simple Configuration of the PC to call an Aplio Phone using NetMeeting 1 Make sure that your PC is equipped with speakers and a microphone and that they are working properly Check that you have a Full Duplex sound card and t
40. pted press 1 to confirm that your password was entered correctly press 2 to hear it again press 3 to re enter it or press to cancel the operation and return to the Main Options menu When you press 1 your password is stored and you will be returned to the Main Options menu 17 Entering your Internet Access Type Most ISPs use Internet Access Type 1 To verify your secondary ISP s Internet Access Type check the Internet Access Type list that came in your package 1 2 At the Main Options menu press Q Press 1 9 to enter the Internet Access Type of your secondary ISP After entering the number press to complete the process When prompted press 1 to confirm that the number was entered correctly press 2 to hear it again or press 3 to re enter it or press to cancel the operation and return to the Main Options menu When you press 1 your Internet Access Type is stored and you will be returned to the Main Options menu Entering a back up Internet access number for your secondary ISP 1 2 18 At the Main Options menu press Q Press 2 2 to enter the Internet access number of your secondary ISP Enter the access number as you would dial it from your telephone If you need to enter a prefix such as 9 you can do so now As you enter each number the voice prompt will repeat the number back to you Once you have entered your back up Internet access number press to complete the process T
41. r Aplio Phone 2 Press the 0 button twice The KO light will blink and you will hear the Main Options menu voice prompts 43 3 When prompted press Q on your telephone keypad You will hear Dial parameter code followed by the pound key 4 Press 9 9 9 The CAPLO D and lt O buttons will flash again but at a slower rate You will hear Upgrade in progress please wait You may hang up now 5 Hang up your telephone Depending upon the upgrade you are receiving the process may take anywhere from five to 30 minutes If the upgrade process is successful your phone will ring When you answer it the voice prompt will say Upgrade successful and the CAnio and lights will turn off If an error occurred the Aio and eO lights will flash rapidly for several seconds The phone will ring and you will hear an error message when you answer it 44 Appendix A Glossary of Terms Analog phone line The type of phone line typically found in most homes The transmitted voice signal is analogous to or the same as the original spoken signal Aplio ID The same as the serial number of the Aplio Phone without the leading zeros For example if the serial number is 00044390 the Aplio ID is 44390 The Aplio ID is used to place a call to another Aplio Phone that is in 100 Free Mode CHAP protocol A protocol that allows an ISP to authenticate users Digital phone line The type of phone line often found in an
42. r more of the following measures 1 Reorient relocate the receiving antenna 2 Increase the separation between the equipment and receiver 3 Connect the equipment into an outlet on a circuit different from that to which the receiver is connected 4 Consult the dealer or an experienced radio TV technician for help Important Changes or modifications not expressly approved by the manufacturer responsible for compliance could void the user s authority to operate the equipment Party responsible for product compliance Aplio Inc P O Box 789 San Bruno CA 94066 0789 888 642 7546 650 794 2760 62
43. roximately one minute to make the connection Once the connection is made your telephone will ring Pick up the receiver on the telephone that is attached to your Aplio Phone and begin your conversation You are now talking over the Internet simply hang up when you are finished Deactivation of the Wakeup Call To Deactivate this feature you have to set the number of rings to 0 1 Lift the receiver and listen for the dial tone then press the 0 button twice You will hear the Main Options menu voice prompt Press Q to enter Extended Configuration mode 2 Press5 1 followed byO Then press 1 to accept Duration of the connection after a Wakeup Call Once you have received a Wakeup Call and if this feature is activated in the receiving APLIO PHONE the receiving unit is connected to the internet in 100 Free Mode for a duration of 5 minutes by default It means that it will stay connected during 5 minutes even after the end of the call if your call lasted less than five minutes The duration of the connection after the Wakeup Call is different from the duration of the 100 Free Mode If you want to change the duration of the connection after a Wakeup Call 1 Lift the receiver and listen for the dial tone then press the 0 button twice You will hear the Main Options menu voice prompt Press Q to enter Extended Configuration mode 40 2 Press 5 2 and the duration in minutes followed by Then press 1 to accept
44. s expected Internet communications performance This delay varies depending on Internet traffic with heavy traffic resulting in a longer delay In addition the delay is always longer during the first 30 seconds of a call while the Aplio Phone s Quality Enhancer is starting the call optimization process At the end of a call between a PC and an Aplio Phone the Aplio Phone is in Standard mode even if it was in 100 Free mode before At the end of call with a PC the Aplio Phone resets itself and goes to Standard mode If the Aplio Phone was in Permanent 100 Free mode it will stay in Permanent 100 Free mode Aplio Phone upgrade problems This section will help you solve problems related to upgrading your Aplio Phone Upgrading is a delicate operation so do not interrupt this process Interrupting an upgrade can damage your Aplio Phone Upgrades may take up to 30 minutes or more so be patient A voice will announce the completion of the upgrade on the Aplio Phone speaker The eO button blinks slowly even when your Aplio Phone is not in use a This is normal It means that an upgrade is available for your Aplio Phone To receive the upgrade follow the directions in the chapter called Upgrading the Aplio Phone on page 43 After finishing an upgrade you pick up the telephone handset and there is no dial tone 55 56 Your upgrade is not complete Wait 30 minutes If the CAPLio gt button is not illuminated an
45. s number user name and password to connect to your ISP and switch your call over to the Internet The 100 Free Mode formerly known as Economy Mode provides further cost savings Package contents In your Aplio Phone package you will find An Aplio Phone NP 100 An AC adapter A telephone cord A warranty registration card A User s Manual A list of compatible ISPs A Getting Started Guide You will also need to have A dial up Internet account A touch tone phone An analog phone line An electrical outlet If you do not have an Internet account you will need to contact an ISP in your area Presently the Aplio Phone functions only with the standard Point to Point PPP Internet Access Type The Aplio Phone is not currently compatible with certain commercial services such as America Online AOL which are proprietary and do not follow the PPP standard A brief tour of the Aplio Phone NP 100 Eco activates the 100 Free Mode and the de Configuration Mode The button is illuminated while 100 Free Mode is in use In addition it flashes during activation or deactivation of 100 Free Mode and during configuration This button also flashes intermittently when a software upgrade is available see Upgrading the Aplio Phone on page 43 switches your call from the long distance carrier to the Internet This button is illuminated during Internet connection It flashes during Internet dialing and the upgrade process and
46. scribed in the Quick Start Guide In 100 Free Mode you get the connection error or party not found messages The other party does not have their phone set to use 100 Free Mode Reschedule the call and try again later m You made an error when dialing the other party s Aplio ID Check the ID number and try the call again Problems occurring during an Aplio Phone call During the call you get the Internet Congested message Everything is operating correctly but the Internet has become so congested with other data traffic that the likelinood of a quality phone call is low Either wait to see if the Internet traffic subsides or end the call and place it again at a later time During the call you can no longer hear the other party a Itis very possible that the other party still hears you even if you can not hear them Because of traffic the Internet is having trouble transmitting the other party s voice signal Hang up and try the call again later During a call the other party s voice seems to get cut off in the middle of words 53 m This is an indication of heavy Internet traffic In this case there is enough Internet bandwidth to send the voice signal however it cannot be transmitted perfectly Wait for a while to see if the transmission quality improves If you do not see an improvement hang up and try the call again later During a call between NetMeeting and an Aplio Phone you have
47. ss the a button a third time This will turn off the speaker and microphone and the button will stop flashing If your telephone receiver is on the hook deactivating the speakerphone will also end your call 42 Chapter 8 Upgrading the Aplio Phone You can upgrade the Aplio Phone as new software versions become available Upgrades may improve current functionality or add new features to your Aplio Phone Note You will also need to use the upgrade process if you want to change the language used for the voice prompts See the section called Other Extended Configuration parameters that starts on page 20 for more information Registered Aplio Phone users are entitled to software upgrades and priority new product announcements during the warranty period To be eligible for the maximum benefits from Aplio complete and return your warranty registration card Receiving upgrade notification When a new upgrade is available the amp O button will flash approximately once every ten seconds To upgrade your Aplio Phone with the most recent software version follow the steps below If you have Call Waiting you must disable Call Waiting before you begin the upgrade process See Blocking Call Waiting on page 14 Note Do not turn off the Aplio Phone during the upgrade process Doing so may damage the device If you think the device has been damaged contact Aplio support 1 Pick up the receiver on the telephone attached to you
48. that the number was entered correctly press 2 to hear it again or press 3 to re enter it or press to cancel the operation and return to the Main Options menu When you press 1 your Internet Access Type is stored and you will be returned to the Main Options menu Entering your country code Enter the country code for the country in which you will use the Aplio Phone For example the country code for the United States and Canada is 1 for France 33 for Singapore 65 etc 1 From the Main Options menu press 5 to enter your country code After entering the correct code press to complete the process When prompted press 1 to confirm that the country code was entered correctly press 2 to hear it again press 3 to re enter it or press to cancel the operation and return to the Main Options menu When you press 1 your country code is stored and you will be returned to the Main Options menu 13 Chapter 5 Entering Extended Configuration Mode Through the Extended Configuration Mode you can block Call Waiting configure a secondary ISP account set up back up phone numbers for your ISPs and change the language used for the voice prompts These tasks are described below You can also set a number of other optional parameters as explained later in this chapter Blocking Call Waiting With Call Waiting while you are on the phone a tone will signal you that a second party is calling If you use the Aplio Pho
49. the Find Me feature Note Because the Aplio Phone must dial out and connect to the Internet when using 100 Free Mode any local phone connection or Internet connection charges will apply for the entire time the unit is in 100 Free Mode About the Find Me feature The Aplio Phone s Find Me feature allows another Aplio Phone user to contact you using your Aplio ID as long as your Aplio Phone is set to use 100 Free Mode With Find Me another Aplio Phone user can reach you without having to know where you are or even what phone number you are dialing from This is important if you are traveling and cannot accurately predict when you schedule a call where you will be when the call is placed You can give your Aplio ID to other Aplio Phone users in much the same way that you would share your phone or fax number or your pager number To find the Aplio ID 1 Turn the Aplio Phone over so the bottom of the device is facing upward 2 Locate the Aplio Phone serial number in the middle of the bottom side of the Aplio Phone The serial number is an 8 digit number printed on the same sticker as the bar code 30 3 The Aplio ID is the same as the serial number without the leading zeros For example if the serial number is 00044390 the Aplio ID is 44390 By calling 44390 when your Aplio Phone is set to 100 Free Mode another Aplio Phone user will be able to find you Setting your Aplio Phone to use 100 Free Mode To set your Aplio Ph
50. the default Characters that are neither numbers nor letters Such as will be repeated to you as special code 74 for example Once you have entered your user name press to complete the process The voice prompt will repeat the entire user name back to you for example you have entered uppercase T o allowing you to make sure it was entered correctly When prompted press 1 to confirm that your user name was entered correctly press 2 to hear it again press 3 to re enter it or press to cancel the operation and return to the Main Options menu When you press 1 your user name is stored and you will be returned to the Main Options menu Entering your password 1 2 At the Main Options menu press Q Press 1 8 to enter the password that you use with your secondary ISP If your password contains non numeric characters press k then enter the codes for your password After each two digit code entered the voice prompt will repeat the character back to you for example uppercase A after entering code 10 or p after entering code 55 Note Characters that are neither numbers nor letters such as will be repeated as special code 74 for example Once you have entered your password press to complete the process The voice prompt will repeat the entire user name back to you for example you have entered uppercase A p allowing you to make sure it was entered correctly When prom
51. tion of the number kiosk France only or access number of the secondary ISP that you will configure 21 Enter a back up Internet access number for your primary ISP 22 Enter a back up Internet access number for your secondary ISP 1 Define the number of rings for the Wakeup Call 52 Define duration of the connection after a Wakeup Call Obtain Aplio Phone version identification Obtain Aplio Phone serial number Aplio ID information 88764 B877 9 9 9 Upgrade Aplio Phone 5 58 Appendix D Technical Specifications General information AC adapter AC 100 120V or AC 200 240V DC 12V 800mA minimum required Consumption typically 1W max 10W Functioning temperature 0 50 C Microprocessor 68LC302 12 MHz 32bits Internal EPROM Flash 1MB Internal RAM 512 KB Internal modem Built in speaker and microphone Protocols G 723 1 vocal compression MNP 2 10 error correction and compression V42 V42bis error correction and compression PPP Internet protocol TCP IP protocol for Internet communication PAP and CHAP authentication protocols IP Finder protocol of IP Finder patent pending address searching 59 Appendix E FCC Registration Information The Aplio Phone has been tested and found to comply with limits for a Class B computing device according to the specification in FCC rules Part 15 and Part 68 The FCC requires Aplio to provide you with the following information Upon request yo
52. u must provide the following information also located on the bottom of the unit to your local telephone company m FCC Part 68 Registration Number 5KRTIA32559 DTE Ringer Equivalence Number REN 0 9 m Connection to the telephone network should be made by using standard modular telephone jacks type RJ11 The RJ11 plug and or jacks used must comply with FCC Part 68 rules The REN is used to determine the number of devices you may connect to your telephone line and still have all of these devices ring when your telephone number is called In most but not all areas the sum of the RENs of all devices connected to one line should not exceed five 5 0 To be certain as to the number of devices connected to your line as determined by the REN you should contact your local telephone company This equipment may not be used on coin service phones provided by the phone company Connection to a party line is subject to state tariffs 60 Should your equipment cause trouble on your line which may harm the telephone network the telephone company will notify you in advance that temporary discontinuation of service may be required If advance notice is not practical the telephone company will notify you as soon as possible Also you will be advised of your right to file a complaint with the FCC if you believe it is necessary The telephone company may make changes in its communication facilities equipment operations or procedures th
53. umber user name password connection type and country code was entered correctly You can verify each part of your configuration except the password by selecting the appropriate number from the Main Options menu and pressing the key You get the ISP Does Not Respond message 50 Your ISP s access number is busy Try the test again later If the problem persists verify that the number your have for your ISP is correct You made an error while entering the ISP s access number during configuration Repeat the configuration using the correct access number Make sure to enter it exactly as you would dial it from your phone If you still have a problem contact your ISP You get the Server Connection Failed message Do not change anything in your configuration If you receive this message everything is configured correctly You should try the test again later If you still have trouble contact Technical Support as described in the Quick Start Guide Problems establishing an Aplio Phone call This section will help you solve problems relating to establishing communication between two Aplio Phones You attempted to make a call between two Aplio Phones and it didn t work You or the receiving party configured the Aplio Phone incorrectly Make sure that your Aplio Phone and the Aplio Phone of the person you are calling passes the Self test If both Aplio Phones have passed self tests successfully
54. ur phones until you hear the hang up now message Try making a call using 100 Free Mode and dialing the other party s Aplio ID number For details see Making a call using the Aplio Phone 100 Free Mode on page 30 Try establishing communications again If you still have problems contact Technical Support as described in the Quick Start Guide You get the Internet Connection Failed or the Server Connection Failed message If the Self Test was successful this means you should enable error correction See Enable Error Correction on page 23 If the Self Test was unsuccessful see Self test problems starting on page 49 You get the Party Not Found message 52 This means your Aplio Phone connected to the Internet but did not find the other party s Aplio Phone Try placing the call again If it still fails ask the party you are calling to run a Self test on their Aplio Phone to make sure it is operating correctly If their Aplio Phone passes the Self test contact Technical Support as described in the Quick Start Guide If their Self test fails have the other party check their configuration Both parties pressed the Camio button Try placing the call again but make sure that only one party presses the ario button You get the Connection Error message There is a data transmission error Try placing the call again If the problem persists contact Technical Support as de
55. will also flash to alert you of congestion on the Internet activates or deactivates the speakerphone for hands free operation It is illuminated when the speakerphone is active and flashes while the Aplio Phone is in the Hands free Mode D raises or lowers the speakerphone and handset volume These buttons do not illuminate Chapter 2 Installing the Aplio Phone As shown here the Aplio Phone s AC adapter plugs into a standard electrical outlet and into the DC IN connector in the back of the Aplio Phone Also the Aplio Phone connects between your telephone and a wall jack If you want to connect an answering machine to your telephone connect the telephone to the answering machine connect the answering machine to the Aplio Phone and connect the Aplio Phone to the wall jack Note The installation process may vary from country to country To install the Aplio Phone 1 Locate the telephone cord that connects your telephone to the wall jack 2 Unplug the cord from the wall jack leaving the other end of the cord attached to the phone 3 Plug the loose end of the cord into the jack marked PHONE on the back of the Aplio Phone 4 Plug one end of the cord that came in your package into the jack marked LINE on the back of the Aplio Phone 5 Plug the other end into the wall jack 6 Plug the AC adapter into an electrical outlet then plug the other end of the AC adapter into the plug marked DC IN on the back
56. wo seconds and the duration may vary during the call Throughout the call the Aplio Phone s Quality Enhancer will adjust the quality The Quality Enhancer is an internal gauge that measures Internet traffic and adjusts communication quality and delay accordingly Important Internet congestion may also affect your call The Aplio Phone uses the following three signals to tell you that Internet traffic is increasing a At the first sign of congestion the Cartio button will flash m f the congestion increases all three Aplio Phone buttons will flash a Finally if congestion reaches a point at which you are at risk of losing your connection the voice prompt will say Internet congested If one or more of these alerts occur do not hang up Instead wait for a moment to see if the congestion subsides If it does not you may want to hang up and try your call again later or during off peak Internet hours 29 Making a call using the Aplio Phone 100 Free Mode The enhanced functionality of 100 Free Mode formerly known as Economy Mode can make it possible for you to avoid the cost of an initial long distance call To use 100 Free Mode both parties must set a time to start the call The receiving party must set their Aplio Phone to 100 Free Mode at the specified time and the calling party must place the call using the receiving party s Aplio ID The caller s Aplio Phone will locate the receiving party s Aplio Phone using
57. y Code Configuration information for secondary ISP ISP Access number ISP User Name Conversion Codes E ISP Password Conversion Codes E Internet Access Type Country Code Chapter 4 Entering Configuration Mode Follow the steps in this chapter to configure your Aplio Phone with the information for your primary ISP the ISP that you will use most of the time If you have a secondary ISP see also Configuring your secondary ISP on page 15 When you have entered all of your information hang up then go on to on page 14 Configuring your Aplio Phone Lift the receiver and listen for the dial tone then press the oO button twice You will hear the Main Options menu voice prompt Entering your Internet access number 1 From the Main Options menu press 1 on your telephone keypad Enter the number as you would dial it from your telephone If you need to enter a prefix such as 9 you can do so now as you enter the access number Or if you prefer you can enter the prefix using Extended Configuration code 10 and code 11 as described in Entering Extended Configuration Mode which starts on page 14 2 As you enter each number the voice prompt will repeat the number back to you Once you have entered your Internet access number be sure to press to complete the process The voice prompt will then repeat the entire number back to you allowing you to make sure it was entered correctly 10 3
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