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CN2G Handheld Computer User`s Manual

1. Use the screen icons on the status bar to see the battery status network connections and special keys or functions you may be using Standard Microsoft icons are not included in this table CN2G Screen Icons Icon Description 1 Battery is charging BF i gt i E E IN uy ol a Calibrating the Screen Battery is low Charge the battery soon Battery is critically low Charge the battery now Backup battery is low Charge the battery now CN2G is authenticated with a strong connection to the access point CN2G is authenticated with a good connection to the access point CN2G is authenticated with a weak connection to the access point Try moving closer to an access point No connection to the access point For help see Problems with Wireless Connectivity on page 67 Shift key is enabled Caps Lock feature on the input panel is enabled UDP Plus is connected UDP Plus is transferring data No UDP Plus connection For help see Configuring the Network Parameters for a UDP Plus Network on page 30 The CN2G is connected using ActiveSync If the screen does not respond when you tap it with the stylus TESp y p you may need to recalibrate the screen 12 CN2G Handheld Computer User s Manual Chapter 1 Using the CN2G Handheld Computer To calibrate the screen 1 Press and hold 2 and then press A The calibration screen appears 2 Follow the instructions to calibrate the screen
2. The Good Read light will remain on if you configure the CN2G to use continuous edge triggering If you configure the CN2G for level triggering and the Good Read light remains on there may be a problem Press the Scan button or one of the Side Scan buttons again without scanning a bar code label If the light is still on contact your local Intermec service representative CN2G Handheld Computer User s Manual Chapter 4 Troubleshooting and Maintaining the CN2G Problems While Scanning Bar Codes continued Problem The scanner will not read the bar code label The scanner does not read the bar code labels quickly or the scanning beam seems to be faint or obscured You scan a valid bar code label to enter data for your application The data decoded by the CN2G does not match the data encoded in the bar code label CN2G Handheld Computer User s Manual Solution Make sure you aim the scanner beam so it crosses the entire bar code label in one pass The angle you are scanning the bar code label may not be working well or you may be scanning the label straight on Try scanning the bar code label again but vary the scanning angle The bar code label print quality may be poor or unreadable To check the quality of the bar code label try scanning a bar code label that you know will scan Compare the two bar code labels to see if the bar code quality is too low You may need to replace the label that you c
3. Understanding the Status Lights The status lights on the CN2G turn on to indicate the status of the battery or a successful decode of a bar code Battery Good Read light light r5 CN2G Status Lights This illustration shows the location of the Battery and Good Read lights Understanding the CN2G Status Lights Light Name Color Description Good Read Green This light turns on when the CN2G successfully decodes a bar code Red This light turns on when you press the Scan button or one of the Side Scan buttons Battery Green When the CN2G is connected to a power source this light turns on to indicate that you can charge the battery Orange When the CN2G is connected to a power source this light turns on if you cannot charge the battery The temperature may not be within the charging range or the battery may be damaged Red When the CN2G is connected to a power source this light turns on to indicate that the battery is charging CN2G Handheld Computer User s Manual 13 Chapter 1 Using the CN2G Handheld Computer Understanding the Beeps The CN2G uses beeps to provide you with audio feedback when it performs some functions For example you hear a beep each time you scan a valid bar code Understanding the CN2G Beeps Beep Sequence What it Means High beep low You entered valid data or a valid command the beep CN2G decoded a label or the CN2G decoded the last row of a two dimensional b
4. Warm Boot button 70 warm booting 70 warranty information viii Wavelink Avalanche package for CN2G 25 using to copy and install files 56 using to remotely manage the CN2G 56 WEP security configuring 43 84 Wi Fi Protected Access WPA security 34 wireless communications configuring 27 troubleshooting 67 to 68 WPA security configuring with Funk 35 configuring with Microsoft 37 described 34 WPA PSK security configuring with Funk 36 configuring with Microsoft 38 described 34 writing on touch screen converting with Transcriber 10 CN2G Handheld Computer User s Manual fatermec Corporate Headquarters 6001 36th Avenue West Everett Washington 98203 U S A tel 425 348 2600 fax 425 355 9551 www intermec com CN2G Handheld Computer User s Manual P N 074751 001
5. 13 Winderstandine the Deepen E ialcieeieetatoks 14 Seanina Bae O00 Vol erent alee tre ErIuRPT oe a ever arene terre 14 LORS Wovedc ov coy Bk Gir Vera E I A E crest nce Air te est rent eer AT 16 CN2G Handheld Computer User s Manual iii Contents 2 Configuring the CN2G siirsrrss 19 Howto Configure the CN2G Parameters onenei a a ie 20 Configuring the CN2G With the Setup Assistant seseeeseeeeeeeseesereseresse 21 Configuring the CN2G Locally With Intermec Settings eeeeeeeeeeeeeee 22 Restoring Detali Serin O52 iecsasa aie Eoen ETAO 24 Exiting Intermec Seino Ss arengar enan TEATE ES 25 Configuring the CN2G Remotely With Intermec Settings ssseseesesesesss 25 Confieurne the GN2G For Your Netw orkiisiiisu vescs esaii a E 26 Configuring USB Communications ceeesceessceeeseeeesececesaeesesaeeeeaeeesaes 26 Configuring 802 11b Radio Communications cesseceesseeeeteeeeeneeeeees 2 Configuring the Network Parameters for a TCP IP Network 28 Configuring the Network Parameters for a UDP Plus Network 30 COMO UTS SECULIby sen waa howe es ea ctise lula a ttnge ae oe eee 31 Usma rune S 6 CU Wyeast aa cesta ene ote ees tee aero ete 32 Selecting Funk as Your Security Choice sssseeseseseeeeseressressersse 32 Selecting a Profile for Funk Security sinsin erne 33 Usma WPA SECUN roedi a e E a A a E T 34 Configuring WPA Security With Funk Security seeeeeeeseeeeeese 35 Configuring WPA Sec
6. 28 UDP Plus network parameters 30 USB communications 26 using local Intermec Settings 22 using Setup Assistant 21 WPA security 34 converting writing to text using Transcriber 10 copy files to CN2G using ActiveSync 54 SD card 56 Wavelink Avalanche 56 copyright information x D default configuration restoring 24 settings 76 desktop illustration 8 understanding 9 developing applications using the toolkit 50 diagram Intermec Settings 23 dimensions physical 74 disabling security 48 DiskOnChip folder using to store applications 52 dust cover accessory described 75 E electrical specifications 74 Enroll Certificates application 45 environmental specifications 74 exiting Intermec Settings 25 Extensible Authentication Protocol EAP 34 CN2G Handheld Computer User s Manual Index F F3 to F5 accessing 7 factory default settings restoring 24 Funk configuring 802 1x security 40 WEP 44 WPA security 35 WPA PSK 36 selecting a profile 33 selecting as security choice 32 supplicant using 32 G H Good Read light described 13 troubleshooting 68 gun See CN2G holster accessory described 75 host computer not receiving data troubleshooting 67 humidity specifications 74 l ICCU See Intermec Settings icons battery status 6 understanding screen 12 Import Root utility 45 installing ActiveSync 52 applications using the SD card 56 battery 4 Intermec AIT III NET
7. CN2G Locally With Intermec Settings on page 22 Configuring Security The CN2G provides three types of security for your wireless network e Wi Fi Protected Access WPA e 802 1x e WEP Use the next sections to understand how to configure each type of security on your wireless CN2G If you choose not to use security see Disabling Security on page 48 For more information on the different types of security see the MobileLAN secure 802 1x Security Solution Installation Guide P N 073134 available at www intermec com The CN2G provides both Microsoft and Funk security Microsoft security is the default setting Use the following sections to set security using either Microsoft or Funk as your security choice CN2G Handheld Computer User s Manual 31 Chapter 2 Configuring the CN2G If you are using 802 1x security this section also assumes that your authentication server and authenticators are properly configured Using Funk Security 32 Funk security provides everything you get with Microsoft security with the addition of CCX v1 0 compliance Funk security also enables you to use LEAP and TTLS authentication on your CN2G The type of security you choose is not dependent on your authentication server To use Funk security you need to e select Funk security as your security choice e select a profile Selecting Funk as Your Security Choice The default security setting is Microsoft If you want to us
8. Intermec Settings application appears Scanners Symbologies communications Device Settings ay 12 49 pm OA CN2G Handheld Computer User s Manual Chapter 2 Configuring the CN2G Use the following diagram to help find the commands you need to use to configure your CN2G These screens do not represent the exact information you will see on your CN2G They have been modified to show you how the information is structured For detailed information on most of the commands available in Intermec Settings see the Intermec Computer Command Reference Manual P N 073529 available from the Intermec web site at www intermec com Scanners Symbologies Communications Device Settings Device Settings Scanners Symbologies Communications H Internal Scanner be DHCP H Beeper H Virtual Wedge Settings DHCP Client Identifier 1 Display Name Servers A Power Management 4 802 11 Radio H System Component versions EUDP Plus a internal Scanner g202 11 Radio V Enable scanner port H Security Settings H Symbologies Radio Power Management H Symbology Options Radio Power On Scanner model Ev10 H Scanner Settings H Imager Settings H Decode Security Intermec Settings Menus Use this diagram to help navigate through the Intermec Settings application This diagram should only be used as a guide it does not accurately represent all of the information you will see on your screen CN2G H
9. Plus Activate Controller IP Controller Port Ack Delay Upper Limit Ack Delay Lower Limit Retries Send Timer Receive Timer CN2G Handheld Computer User s Manual Default Value 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 Default Value INTERMEC Infrastructure Microsoft Infrastructure Open Disabled Disabled Automatic Key 1 Disabled CAM Default Value Disable 0 0 0 0 5555 5000 ms 300 ms i 20 sec 45 sec 77 Appendix A Default Device Settings Configuration Device Settings Default Value Beeper Volume Very high Backlight Timeout 1 minute Power Management User Idle 3 minute System Idle 4 minute Suspend 5 minute 78 CN2G Handheld Computer User s Manual Index CN2G Handheld Computer User s Manual 79 Index Symbols and Numbers D key See shift key 802 11b radio communications configuring 27 802 1x security configuring overview 39 with Funk 40 with Microsoft 41 troubleshooting 65 to 66 A AC power supply accessory described 75 accessing F3 to F5 7 accessories described 75 ActiveSync installing and establishing a partnership 52 using to copy and install files 54 using to install applications 52 AIT III Developer s toolkit using to develop applications 50 application developing web based 51 with toolkit 50 installing with ActiveSync 52 Avalanche 56 SD card 56 launching automatically 57 storing on the CN2G 52 audio feedback See beeps authentication tr
10. SD card place the application in the SDMMC Disk folder located in My Computer 3 If you are using an SD card reader insert the SD card back into the CN2G 4 Navigate to the SDMMC Disk folder and run your application After your application is installed you can run it from the Program files folder from My Computer Installing Applications Using Wavelink Avalanche 56 You can use the Wavelink Avalanche device management system to install applications on all of your wireless CN2Gs The CN2G ships with the Avalanche Enabler already loaded on it Each time the Avalanche Enabler is activated typically on a warm boot the CN2G attempts to connect to the Avalanche Agent When the CN2G connects to the agent the Agent determines whether an update is available and immediately starts the software upgrade file transfer or configuration update To use Avalanche to remotely manage the CN2G 1 Install software packages and updates for the CN2G using the Avalanche Administrative Console 2 Schedule the CN2G updates or manually initiate an update using the Avalanche Administrative Console CN2G Handheld Computer User s Manual Chapter 3 Developing and Installing Applications For more information on using Wavelink Avalanche contact your local Intermec representative or visit the Wavelink web site at www wavelink com Launching Your Application Automatically To launch your application automatically on the CN2G every t
11. Settings box tap the Select button c Tap your certificate from the list and tap Enter CN2G Handheld Computer User s Manual 37 Chapter 2 Configuring the CN2G 38 If you choose PEAP a Tap Properties and tap the Run App button The Authentication Settings box appears b Tap the Validate Server check box c Tap Enter After the radio starts to authenticate the Network Password dialog box appears Network Password OK User Name Password Domain I Save password Exit Esc d Enter a User Name and Password and tap the Save Password check box e Optional In the Domain field enter the Active Directory domain associated with the user account f Press Enter 8 Exit Intermec Settings To enable WPA PSK security on your CN2G With Microsoft security 1 Make sure you have configured the communications and radio parameters on your CN2G 2 Load a user and root certificate on your CN2G For help see Loading a Certificate on page 45 3 Open Intermec Settings 4 Choose Communications gt 802 11 Radio gt Security Settings gt Microsoft Security 5 For Infrastructure Mode choose Infrastructure CN2G Handheld Computer User s Manual Chapter 2 Configuring the CN2G 6 For Network Authentication choose WPA PSK and tap the Save icon in the upper right corner of the window Data Encryption is set to TKIP by default For Pre Shared Key enter the pre shared key or
12. User s Manual 61 Chapter 3 Developing and Installing Applications 62 CN2G Handheld Computer User s Manual Troubleshooting and Maintaining the CN2G Use this chapter to solve problems you may encounter while using the CN2G You will also find information on booting the computer and routine maintenance If you have any problems using the CN2G look in this chapter to find a possible solution This chapter consists of the following sections e Problems While Operating the CN2G e Problems While Configuring Security e Problems With Wireless Connectivity e Problems While Scanning Bar Codes e Booting the CN2G e Cleaning the Scanner Window and CN2G Screen CN2G Handheld Computer User s Manual 63 Chapter 4 Troubleshooting and Maintaining the CN2G Problems and Solutions If you send the CN2G in for service it is your responsibility to save the computer data and configuration Intermec is responsible only for ensuring that the keypad and other hardware features match the original configuration when repairing or replacing your computer Problems While Operating the CN2G Problem You press the Power key to turn on the CN2G and nothing happens You press the Power key to turn off the CN2G and nothing happens The CN2G screen is not responding to the stylus You place the CN2G in the communications dock and the Battery light turns on and is orange 64 Solution Make sure you have a charged
13. and radio parameters on your CN2G Make sure you have selected Microsoft as your security choice Open Intermec Settings Choose Communications gt 802 11 Radio gt Security Settings gt Microsoft Security For Network Authentication choose Open CN2G Handheld Computer User s Manual Chapter 2 Configuring the CN2G 6 For Data Encryption choose WEP 7 For Network Key Setting choose Enter Key and Index 8 For Network Key Value enter an ASCII key or a hex key that is either 5 bytes or 13 bytes long depending on the type of WEP encryption you are using Set a 5 byte value for 64 bit WEP or a 13 byte value for 128 bit WEP Hex values must be preceded by 0x and contain 5 or 13 hex pairs 9 For Network Key Index select the key you want to use for data transmission 10 Exit Intermec Settings Loading a Certificate If you choose to use transport layer security TLS with WPA or 802 1x security you need to have a unique client certificate on the CN2G and a trusted root certificate authority CA certificate You can use a third party CA to issue unique client certificates and a root certificate If you are using Active Directory to issue certificates you can use the Enroll Certificates application to load the certificates If you are using a third party CA you can use the Import Root or User Certificates programs to load the certificates resets the time and date ta Note Do not cold boot the CN2G Col
14. code label Use this test bar code Code 39 Test Bar Code 123456 When the CN2G successfully reads a bar code label you hear a high beep and the green Good Read light turns on briefly 4 Release the Scan button or Side Scan button CN2G Handheld Computer User s Manual 15 Chapter 1 Using the CN2G Handheld Computer Using the SD Card ie 16 You can use a Secure Digital SD card to increase file storage and install software The CN2G currently supports SanDisk SD cards only Note Before installing an SD card make sure to attach one of the pull tabs that ships with the CN2G SD cards without a pull tab can be very difficult to remove The CN2G ships with a 256MB SD card installed The SD card slot is located under the battery in the battery compartment of the CN2G To remove the SD card 1 Press and hold the Power key for approximately 2 seconds and then release it to turn off the CN2G 2 Push down on the battery door latch and pull up on the battery door CN2G Handheld Computer User s Manual Chapter 1 Using the CN2G Handheld Computer 3 Insert the stylus between the battery and the CN2G case and press straight down until the battery is released CN2G 5 Remove the SD card from the CN2G CN2G Handheld Computer User s Manual 17 Chapter 1 Using the CN2G Handheld Computer 18 CN2G Handheld Computer User s Manual Configuring the CN2G Use this chapter
15. expands b Select Profile Label and a text box appears c Select the text in the box and use the input panel to type in your meaningful name d Tap the Save icon in the upper right corner of the window 5 Optional Modify more profiles a Tap Active Profile b Select the profile that you want to modify and tap anywhere on the screen c Repeat Step 4 6 Repeat Step 5 for as many profiles as you want to define 7 Select the active profile you want to configure with security settings 8 Configure your security settings CN2G Handheld Computer User s Manual 33 Chapter 2 Configuring the CN2G Using WPA Security a 34 Wi Fi Protected Access WPA is a strongly enhanced interoperable Wi Fi security that addresses many of the vulnerabilities of Wired Equivalent Privacy WEP Instead of WEP WPA uses Temporal Key Integrity Protocol TKIP for its data encryption method Currently WPA satisfies some of the requirements in the IEEE 802 111 draft standard When the standard is finalized WPA will maintain forward compatibility WPA runs in 802 1x Enterprise mode or PSK Pre Shared Key mode e In Enterprise mode WPA provides user authentication using 802 1x and the Extensible Authentication Protocol EAP That is an authentication server such as a RADIUS server must authenticate each device before the device can communicate with the wireless network e In PSK mode WPA provides user authentication us
16. need to warm boot it To warm boot the CN2G using the Warm Boot button e Using the end of the stylus press the Warm Boot button inside of the stylus holder Warm Boot button A N After approximately 10 seconds the screen flickers The Refreshing the File System dialog box appears and the CN2G warm boots CN2G Handheld Computer User s Manual Chapter 4 Troubleshooting and Maintaining the CN2G To warm boot the CN2G using the Power key 1 Press and hold the Power key for approximately 10 seconds until the screen flickers Note After about 8 seconds the CN2G desktop appears briefly Keep holding the Power key for another 2 seconds until the screen flickers 2 Release the Power key The Refreshing the File System dialog box appears and the CN2G warm boots Cold Booting the CN2G If the CN2G or application is locked up and does not respond to a warm boot follow this procedure to perform a cold boot When you perform a cold boot all data in your RAM storage is deleted To cold boot the CN2G 1 Open the battery door and remove the battery 2 Using the end of the stylus press the Reset button on the inside of the battery compartment Do not use force or a sharp object when pressing the Reset button You may damage the Reset button Caution 3 Install the battery and battery door After approximately 4 seconds the CN2G starts the power on sequence CN2G Handheld Computer User s Manual 71 C
17. server For help see the documentation that shipped with your authentication server software e The IP address and secret key for your access point must match the IP address and secret key on your authentication server You may need to re enter the IP address and secret key on both your access point and authentication server e The authentication server software is running on the server PC The CN2G does not save WEP key values when you change the SSID Re enter the WEP key value after you change the SSID and save your changes You should now be able to connect to the different access points CN2G Handheld Computer User s Manual Chapter 4 Troubleshooting and Maintaining the CN2G Problems With Wireless Connectivity Problem When you turn on the CN2G after it was suspended for a while 10 15 minutes or longer it can no longer send or receive messages over the network The network connection icon is in the status bar but the host computer is not receiving any data from the CN2G The no network connection icon 54 appears on the status bar The CN2G is not communicating with the access point CN2G Handheld Computer User s Manual Solution The CN2G may not be recognizing the network card Turn off the CN2G and then turn it on again The host may have deactivated or lost your current terminal emulation session In a TCP IP direct connect network you need to turn off the Keep Alive message if pos
18. web site For information on how to use the Intermec Settings application see the online manual available from the Help menu in Intermec Settings CN2G Handheld Computer User s Manual 25 Chapter 2 Configuring the CN2G Configuring the CN2G For Your Network The CN2G is a versatile handheld computer that you can easily add to your wired or wireless data collection network You can connect your CN2G to your network using e USB communications e 802 11b radio communications Configuring USB Communications You can place the CN2G in the communications dock P N 074248 to transfer data to and receive data from another device using USB communications The USB cable and the communications dock are sold separately For more information on accessories and how to order them see page 75 Host Ethernet USB cable CN2G in communications dock CN2G Using USB Communications 26 CN2G Handheld Computer User s Manual Chapter 2 Configuring the CN2G To use USB communications with your CN2G 1 Connect the communications dock to the USB port of the other device using an appropriate USB cable 2 Make sure that your USB device is configured for USB communications 3 Insert the CN2G into the communications dock 4 Turn on the CN2G For more information about the communications dock see the instructions that ship with the communications dock Configuring 802 11b Radio Communications A Caution M
19. 0 4 961 043 5 777 309 5 195 183 5 793 604 5 216 233 5 805 807 5 218 187 5 818 027 5 218 188 5 821 523 5 227 614 5 828 052 5 241 488 5 831 819 5 278 487 5 834 753 5 322 991 5 841 121 5 331 136 5 844 222 5 331 580 5 883 492 5 349 678 5 883 493 5 397 885 5 886 338 5 371 858 5 889 386 5 373 478 5 898 162 5 410 141 5 969 328 5 488 575 5 986 435 5 500 516 6 075 340 5 504 367 6 109 528 5 508 599 6 158 661 CN2G Handheld Computer User s Manual ix Before You Begin 5 530 619 6 234 395 5 567 925 6 244 512 5 568 645 6 330 975 5 592 512 6 431 451 5 598 007 6 497 368 5 617 343 6 538 413 There may be other U S and foreign patents pending Other Copyright Information Microsoft Windows and the Windows logo are registered trademarks of Microsoft Corporation in the United States and or other countries Wi Fi is a registered certification mark of the Wi Fi Alliance This product includes software developed by the OpenSSL Project for use in the OpenSSL Toolkit www openssl org This product includes cryptographic software written by Eric Young eay cryptsoft com This product uses Regex Index software during its operational phases The owner of Regex has granted use of the software to anyone provided such use is accompanied by the following copyright and permission notice Regex Index Version 3 31 16th Dec 2001 Copyright 1998 2001 Dr John Maddock Permission to use copy m
20. 0 physical dimensions 74 specifications 74 power key illustration 6 using 7 power specifications 74 power supply accessory described 75 Pre Shared key Mode WPA 34 problems finding and solving 64 profile selecting for Funk security 33 Protected Extensible Authentication Protocol PEAP described 39 R radio communications configuring 27 remotely managing the CN2G using Avalanche 56 removing the SD card 16 Reset button 71 restoring default settings 24 S safety icons vili summary vii Scan button illustration 6 troubleshooting 68 ScanDemo using 9 scanner default configuration settings 76 troubleshooting 68 scanning bar codes 14 described 14 using ScanDemo application 9 screen cleaning 72 specifications 74 See also touch screen screen icons understanding 12 SD card removing 16 using to copy and install files 56 CN2G Handheld Computer User s Manual SD card continued using to install applications 56 using to store applications 52 SDMMC disk using to store applications 52 security disabling 48 loading certificates 45 using the Funk supplicant 32 security choice selecting Funk 32 security configuring 802 1x 39 LEAP 42 overview 31 WEP 43 WPA 34 serial adapter accessory described 75 settings restoring default 24 Setup Assistant using to configure CN2G 21 shift key illustration 6 using 7 sounds See beeps specifications electrical 74 humidit
21. ActiveSync Screen An ActiveSync icon 4 also appears on the CN2G status bar indicating that it has established an ActiveSync partnership with your PC Note If ActiveSync does not establish a partnership on the first try the Get Connected dialog box appears on your PC with the message Your device was not detected Make sure all of your cables are securely connected and click Next on the Get Connected dialog box until your device is detected You may need to remove the CN2G from the communications dock and then insert it back into the communications dock to establish a partnership After the partnership is established ActiveSync initiates all future connections To connect to your PC using ActiveSync in the future simply place a CN2G in the communications dock and turn on the CN2G Using ActiveSync to Copy Files and Install Applications You can use ActiveSync to copy files to the CN2G and to install applications Use the following procedures to learn how to copy files and install applications on the CN2G using ActiveSync CN2G Handheld Computer User s Manual Chapter 3 Developing and Installing Applications To install an application on the CN2G using ActiveSync 1 Connect the CN2G to your PC using ActiveSync For help see the previous section Installing ActiveSync and Establishing a Partnership 2 On the Microsoft ActiveSync screen click Explore Windows Explorer opens the Mobile Device window of your
22. CN2G zi 15 x Fie Edit Yiew Favorites Tools Help cl Back Qsearch Gyrolders 64 Ws GS X wy FE Address O mobieDevce Jes poa O z Application CABFiles DiskOnChip My Documents Mobile Device Data Select an item to view its description oul k M m Network Program Files Recycled SDMMC Disk p p Temp windows Control Panel DSMLog xml lt 9 SDKDataMa 13 objectis g Mobile Device 3 In Windows Explorer on your PC browse to the file that you want to copy to your CN2G 4 Right click the file and click Copy 5 Place the cursor in the SDMMC Disk or DiskOnChip folder of your CN2G right click and click Paste The file is copied to the CN2G and you can see it using My Computer on the CN2G 6 Navigate to your application file and run it After your application is installed you can run it from the Program files folder from My Computer CN2G Handheld Computer User s Manual 55 Chapter 3 Developing and Installing Applications Installing Applications Using Your SD Card Using your SD card is the best method for you to install applications To install applications using the SD card 1 If you are using an SD card reader remove the SD card from the CN2G and place it in the reader For help see Using the SD Card on page 16 2 Copy your application file to the SD card If you are using ActiveSync or Wavelink Avalanche to copy the files to the
23. Developer s Toolkit 50 Intermec AIT III Developer s Toolkit 50 Intermec Computer Command Reference Manual 23 Intermec Developer s Toolkits for AIT HI CD 50 Intermec Developer s Library IDL 50 Intermec Settings exiting 25 menu structure illustrated 23 navigating 24 opening on the CN2G 22 package for Wavelink Avalanche 25 81 Index Intermec Settings continued using to configure the CN2G remotely 25 using to remotely upgrade 59 Internet Explorer opening 51 K L keypad 10 key illustration 6 functions accessing 7 using 6 labels scanning 14 launching applications automatically 57 LEAP security configuring 42 lights status described 13 Lightweight Extensible Authentication Protocol LEAP described 42 loading certificates for security 45 M manuals downloading from web viii maximizing battery life 5 menu structure Intermec Settings 23 Microsoft ActiveSync See ActiveSync Microsoft security configuring 802 1x security 41 WEP 44 WPA 37 WPA PSK 38 N O navigating in Intermec Settings 24 network protocols supported 27 no network connection icon troubleshooting 67 operating system upgrading 57 operating the CN2G humidity range 74 temperature range 74 troubleshooting 64 P parameters configuring CN2G 20 passphrase setting for Funk WPA PSK 36 setting for Microsoft WPA PSK 39 patent information ix 82 Persistent Storage Memory PSM upgrading 6
24. Handheld Computer The CN2G Handheld Computer with an IEEE 802 11b radio installed is Wi Fi certified for interoperability with other CERTIFIED 802 11b wireless LAN devices 2 CN2G Handheld Computer User s Manual Chapter 1 Using the CN2G Handheld Computer The CN2G includes these features e 802 11b radio e NET Compact Framework e Internet Explorer 6 e CCX v1 0 compliance e IPv6 support e Color display with touch screen e 1D linear imager e 64MB flash 128MB RAM memory e 400 MHz processor For a complete list of accessories see Accessories for the CN2G on page 75 Using the Battery The CN2G uses a lithium ion battery as its main power source You must fully charge the main battery before you can use the CN2G When you change the battery the backup battery maintains the computer s status memory and real time clock for at least 5 minutes may present a fire or chemical burn hazard if it is mistreated Do not disassemble it heat it above 100 C 212 F or incinerate it 1 The lithium ion battery pack that is used in this device Warning Removing the main battery when the backup battery low or critically low icon appears on the status bar may cause your CN2G to cold boot and you may lose data gt Caution f If you fail to replace the battery immediately you may lose important data or applications Caution Dispose of used battery packs promptly Keep away from children C
25. N2G is connected to the Intermec Application Server or host computer and you move to a new site to collect data The network connection icon was visible but now the no network connection icon F is visible Solution You may have gone out of range of an access point Try moving closer to an access point or to a different location to re establish communications Once you are in range again the network connection icon appears again Any data you collected while out of range is transmitted over the network Problems While Scanning Bar Codes Problem You cannot see a red beam of light from the scanner when you press the Scan button or one of the Side Scan buttons and aim the scanner at a bar code label When you release the Scan button or Side Scan button the Good Read light does not turn off 68 Solution There are three possible problems e You may be too far away from the bar code label Try moving closer to the bar code label and scan it again e You may be scanning the bar code label straight on Change the scanning angle and try again e The PSM files may not be correctly installed For help see Upgrading the Persistent Storage Manager Files on page 60 You can test the effective range of the scanner Move within 61 cm 2 ft of a wall and test the scanner You need to be within the scanning range to scan bar code labels For help scanning bar codes see Scanning Bar Codes on page 14
26. ScanDemo is a simple application you can use to verify that your imager is working correctly Transcriber enables you to write on the screen with your stylus and then it converts your writing to text Using ScanDemo ScanDemo is an application that enables the CN2G to read bar code labels and display the information encoded on the label along with the symbology used to encode it To open ScanDemo 1 Double tap the ScanDemo shortcut on the desktop The ScanDemo application opens 2 Scan a bar code label For information on how to scan a bar code label see Scanning Bar Codes on page 14 The information you scanned along with the symbology used to encode it appears on the screen ScanDemo Scanned Data BO1961 Code3g CN2G Handheld Computer User s Manual 9 Chapter 1 Using the CN2G Handheld Computer To enable or disable symbologies 1 From the ScanDemo window tap the Symbologies button to see the symbologies that are enabled 10 Symbologies V Code 39 UPC V Code 128 Codabar codel2ofS Vi ESN 2 Select or clear the symbologies you want to use and tap Back 3 If you want to configure symbology parameters tap Intermec Settings Intermec Settings appears on your screen 4 From the Intermec Settings application go to Scanners Symbologies gt Internal Scanner gt Symbologies 5 Select a symbology and modify its parameters 6 Save your settings and close Intermec Settings The Scanner Sy
27. ake sure all components with antennas are at least 30 cm 1 ft apart when power is applied Failure to comply could result in equipment damage The wireless CN2G has an internal 802 11b radio to transfer data using wireless communications This section of the manual assumes that you have already set up your wireless communications network including your access points If you are using a UDP Plus network you also need to have your Intermec Application Server communicating with a host computer Your CN2G supports these network protocols e TCP IP e UDP Plus The next sections explain the parameters you need to configure for the CN2G to work in your wireless network CN2G Handheld Computer User s Manual 27 Chapter 2 Configuring the CN2G Configuring the Network Parameters for a TCP IP Network In a TCP IP network the CN2G communicates with a host computer directly using TCP IP The access point acts as a bridge to allow communications between the wired network and the wireless network Host TCP IP Direct Connect m lt ae DS Z Ethernet a i Access point C CN2Gs in a TCP IP Direct Connect Network 28 CN2G Handheld Computer User s Manual Chapter 2 Configuring the CN2G To use wireless communications in a TCP IP network 1 Configure these network parameters on each CN2G in the network e Infrastructure mode set to Infrastructure by default e Network name SSID e Hos
28. andheld Computer User s Manual 23 Chapter 2 Configuring the CN2G 24 Use this table to understand how to navigate and enter information in Intermec Settings Navigating in Intermec Settings To Perform This Function Do This Select or expand an option e Select text in a text box e Expand an option e e Save settings e Restoring Default Settings Tap the option Press A or to select an option Tap in the text box and drag the stylus over the text Tap the option Press A or W to select the option and then press P Tap File gt Save Settings Tap the Save icon in the upper right corner You can restore the CN2G to factory default settings from Intermec Settings For a complete list of the default settings see Default Configuration on page 76 Note Restoring the CN2G to factory default settings resets all network parameters As a result you may lose network communications This option should only be used by network administrators or by Intermec support personnel To restore default settings 1 Tap the Start icon The Start menu appears 2 Select Intermec Settings The Intermec Settings application appears 3 Select one of the menus Scanners Symbologies or Communications or Device Settings 4 Tap Edit gt Restore Item Defaults 5 Tap the Yes button to restore all default settings 6 Repeats Steps 3 and 4 for the other two menus CN2G Handheld Computer User s Manual C
29. annot scan Make sure the bar code symbology you are scanning is enabled Use Intermec Settings to check the symbologies If your bar code symbology is disabled enable it and then try scanning the bar code label again Make sure that the application you are running on the computer is expecting input from a bar code You may need to use the input panel to enter this information instead of scanning it The scanner window may be dirty Clean the window with a solution of ammonia and water Wipe dry Do not allow abrasive material to touch the window The computer may have decoded the bar code label in a symbology other than the label s actual symbology Try scanning the bar code label again Make sure you scan the entire label To operate the computer quickly and efficiently you should only enable the bar code symbologies that you are going to scan 69 Chapter 4 Troubleshooting and Maintaining the CN2G Booting the CN2G You seldom need to warm or cold boot the CN2G The CN2G uses the configuration currently saved in flash memory during the boot process You need to boot the CN2G when an application is locked up and will not respond when you upgrade the firmware or when you reflash the computer The next instructions explain how you warm and cold boot the CN2G Warm Booting the CN2G 70 If your charged CN2G does not resume after pressing the Power key or if the computer or an application is locked up you may
30. ar code Error beep You entered or scanned an invalid command Try entering or scanning the command again Click You pressed a key You can change the beeper volume for your needs and environment You can set the beeper volume to off low quiet medium high loud and very high very loud default setting To change the beeper volume 1 From the Start menu choose Intermec Settings 2 Go to Device Settings gt Beeper gt Volume 3 Select a volume level save your changes and exit Intermec Settings Scanning Bar Codes 14 Use the scanner to scan and enter bar code data The CN2G supports the scanning of 1D linear bar codes When you unpack the CN2G these bar code symbologies are enabled e Code 39 e Code 128 e UPC EAN CN2G Handheld Computer User s Manual Chapter 1 Using the CN2G Handheld Computer Use Intermec Settings to enable and disable symbologies For help understanding how to use Intermec Settings see Configuring the CN2G Locally With Intermec Settings on page 22 To scan a bar code label with the CN2G 1 Press the Power key to turn on the CN2G 2 Point the scanner window at the bar code label and hold the computer at a slight angle 15 to 25 cm 6 to 10 in from the label M KTA SSs___ Good igh Read light 4 Scan button 3 Press the Scan button on the keypad or one of the Side Scan buttons on the CN2G and center the red beam so that it falls across all bars in the bar
31. battery installed correctly For help see Installing and Charging the Battery on page 4 The battery may be discharged Replace the battery with a spare charged battery or charge the battery and try again If the CN2G is processing data it may not turn off when you press the Power key Wait until the CN2G finishes processing If the CN2G appears to be locked up warm boot the CN2G For help see Warm Booting the CN2G on page 70 If the CN2G does not respond to a warm boot see Cold Booting the CN2G on page 71 Try these possible solutions in order e Recalibrate the screen For help see Calibrating the Screen on page 12 e Press and hold the Power key for approximately 2 seconds and then release it to turn off the CN2G Press the Power key again to turn on the CN2G e The temperature may not be within the charging range Make sure that the temperature is from 0 C to 45 C 32 F to 113 F e The battery may be damaged Replace the battery CN2G Handheld Computer User s Manual Chapter 4 Troubleshooting and Maintaining the CN2G Problems While Operating the CN2G continued Problem The CN2G appears to be locked up and you cannot enter data Solution Try these possible solutions in order Wait at least 10 seconds and try again If the CN2G is still connecting to the Intermec Application Server or the host it ignores any input from the keypad or scanner Press and hold the P
32. d booting the computer To load certificates on the CN2G if you are using Active Directory 1 Configure the network and radio settings for the CN2G to communicate with your certificate authority or establish an ActiveSync connection with the CA 2 From the Configuration Utility Select Communications gt 802 11 Radio gt Security Settings gt Certificates 3 Select Enroll Certificates and tap the Run App button CN2G Handheld Computer User s Manual 45 Chapter 2 Configuring the CN2G 4 From the Run Application box tap Yes The Enroll Certificates dialog box appears User Name Password Server 5 Enter the User Name Password and Server IP address to log in to the CA server Enroll Certificates 6 Tap OK A dialog box appears asking if you want to load the root certificate Saye Settings Do you want to add a certificate to the root store Yes Enter Mo Esc 7 Press Enter for yes The Enrollment Tool message box appears telling you that the user certificate has been added 8 Press Enter to close the Enrollment Tool message box 9 Configure your CN2G for WPA or 802 1x security To load certificates on the CN2G if you are using a third party CA on your CN2G before you can copy the certificate files to your ta Note You need to create the temp root and temp user folders handheld computer 1 Copy your cer file to the temp root folder on the CN2G 2 Copy your der and p
33. d notes that are in this document A warning alerts you of an operating procedure practice condition or statement that must be strictly observed to avoid death or serious injury to the persons working on the equipment A caution alerts you to an operating procedure practice condition or statement that must be strictly observed to prevent equipment damage or destruction or corruption or loss of data Note Notes either provide extra information about a topic or contain special instructions for handling a particular condition or set of circumstances Global Services and Support viii Warranty Information To understand the warranty for your Intermec product visit the Intermec web site at www intermec com and click Service amp Support gt Service amp Support The Intermec Global Sales amp Service page appears From the Service amp Support menu move your pointer over Support and then click Warranty Disclaimer of warranties The sample code included in this document is presented for reference only The code does not necessarily represent complete tested programs The code is provided as is with all faults All warranties are expressly disclaimed including the implied warranties of merchantability and fitness for a particular purpose Web Support Visit the Intermec web site at www intermec com to download our current manuals in PDF format To order printed versions of the Intermec manuals contact your local I
34. ds ms The CN2G updates the system and then cold boots 5 If you need to upgrade more CN2Gs place another CN2G in the communications dock and the remote device upgrade starts automatically 6 When you are done upgrading CN2Gs choose File gt Exit from the Main Menu Upgrading the Persistent Storage Manager Files 60 To upgrade the Persistent Storage Manager PSM files for your CN2G you need e the device upgrade ZIP file containing the PSM files This file is available from the Intermec web site at www intermec com Go to Service amp Support gt Downloads e an SD card reader To upgrade the PSM files 1 Copy the device upgrade ZIP file to your PC and unzip the PSM files You should see these folders e 2577 e DOCImage 2 Remove the SD card from the CN2G and place it in the SD card reader For help see Using the SD Card on page 16 3 Copy the 2577 and DOCImage folders to the SD card 4 Install the SD card in your CN2G CN2G Handheld Computer User s Manual Chapter 3 Developing and Installing Applications 5 Cold boot your CN2G For help see Cold Booting the CN2G on page 71 A dialog box appears telling you that it is updating the PSM When this process is complete the CN2G cold boots again and installs the files After the CN2G cold boots the Refreshing the File System dialog box appears Your CN2G is loaded with the new PSM files 6 Remove the SD card CN2G Handheld Computer
35. e Funk security you need to select it as your security choice To select Funk security as your security choice 1 Tap the Start icon The Start menu appears 2 Select Intermec Settings The Intermec Settings application appears Wd Select Communications gt 802 11 Radio gt Security Settings gt Security Choice From the Security Choice list select Funk Security 5 Tap the Save icon in the upper right corner of the window An alert box appears telling you that you must save your settings and warm boot the CN2G for your new security choice to take effect 6 Tap OK to close the alert box 7 Save your settings 8 Warm boot your CN2G by pressing and holding the Power key for approximately 10 seconds CN2G Handheld Computer User s Manual Chapter 2 Configuring the CN2G Selecting a Profile for Funk Security You can define up to four profiles for your Funk security Different profiles let your CN2G communicate in different networks without having to change all of your security settings For example you may want to set up one profile for the manufacturing floor and one for the warehouse To select a profile for Funk security 1 Tap the Start icon The Start menu appears 2 Select Intermec Settings The Intermec Settings application appears 3 Select Communications gt 802 11 Radio gt Security Settings gt Funk Security 4 Optional Give your Profile 1 a meaningful name a Select Profile 1 The profile
36. eeesaeeeesaees 57 Upande Yow CIN G atin cat res eset lanes Shets aeseteeet tod acaseeeaudin 8h dce cea eettat acceeiaatoues 57 Upgrading the Operating Syste Manser menneen a i a 57 Upgrading the Operating System Using an SD Card eee 57 Upgrading the Operating System Remotely Using Intermec SOIS n EE NTE E Beeriedeteude 59 Upgrading the Persistent Storage Manager Files eeeseeeesseeeeeneeeeeeeeees 60 4 Troubleshooting and Maintaining the CN2G 63 Problems arid SOMMIOIS rra a a dite T tia Scent Seidstece A 64 Problems While Operating the CN2G oerein renkin aak 64 Problems While Configuring SeEC rty droide a n AN 65 Problems With Wireless Connectivity cccscccceesseceeeeeeeeeeeesnceceesaeeeeesaes 67 Problems While Scanning Bar Codes siicscist cescanseisatesiauctce van bessebichareendebeoss 68 Bete Of Me ND Ghose sa este cess saan A O 70 Warn Booting he GN Gvsse ches cesta at sacs a 70 Cold Bootne the CIN DG ace aes cette na eo 71 Cleaning the Scanner Window and CN2G Screen 72 A AppendiX seseeiiiressssssssserririrrrssssssssssrtrrrirrissssssssseterririiirrssssssssteten 73 Physical and Environmental Specihicationssea tise aae A 74 Aec nes Or Lie CIN 2 OG aaie a a a 75 Default Conhig raiomesssma aaa a EE A E A 76 CN2G Handheld Computer User s Manual v Contents vi CN2G Handheld Computer User s Manual Before You Begin Before You Begin Safety Summary This section provides you wit
37. ere are several ways you can install applications on the CN2G e You can package your application as a cabinet cab file e Ifyou have a simple application you may only need to deliver the exe file e You can copy a directory structure that contains the application supporting files DLLs images and data files Intermec recommends using CAB files to install your applications The CN2G uses standard Windows CE CAB files and will install third party CAB files After the CN2G executes a CAB file it deletes the file To keep your CAB files so that they can be installed when you perform a cold boot you need to save them to the DiskOnChip Persistent Copy CABFiles directory On a cold boot the CAB files are copied to the CABFiles directory in the object store where they are executed and deleted The original copy remains in the DiskOnChip Persistent Copy CABFiles directory to be installed on the next cold boot CN2G Handheld Computer User s Manual 51 Chapter 3 Developing and Installing Applications Intermec recommends that you store your applications in a folder specific to your application underneath the PROGRAM FILES folder Intermec recommends that you store your application data in one of these locations on the CN2G e The SOMMC Disk folder e The DiskOnChip folder If you have an SD card inserted in your CN2G it appears as the SDMMC Disk folder This folder is the recommended location for placing your application
38. ermec Settings Using Static WEP Security The CN2G uses the Wired Equivalent Privacy WEP protocol to add security to your wireless network based on the 802 11b standard To use WEP security you need an access point with an 802 11b g radio a CN2G handheld computer with an 802 11b radio CN2G Handheld Computer User s Manual 43 Chapter 2 Configuring the CN2G 44 Configuring Static WEP Security With Funk Security 1 0O N aA WM 10 Make sure you have configured the communications and radio parameters on your CN2G Make sure you have selected Funk as your security choice Open Intermec Settings Choose Communications gt 802 11 Radio gt Security Settings gt Funk Security gt Profile For Association choose Open and then tap Save For Encryption choose WEP and then tap Save For Authentication choose None and then tap Save Select WEP Key and then define a value for each WEP key You can define up to four WEP keys Enter an ASCII key or a hex key that is either 5 bytes or 13 bytes long depending on the type of WEP encryption you are using Set a 5 byte value for 64 bit WEP or a 13 byte value for 128 bit WEP Hex values must be preceded by 0x and contain 5 or 13 hex pairs Select Network Key Index choose the WEP key you want to use for transmitting data Exit Intermec Settings Configuring Static WEP Security With Microsoft Security 1 Make sure you have configured the communications
39. ery Electrical rating 3 7 V 1 5 A peak Temperature and Humidity Specifications Operating 0 C to 50 C 32 F to 122 F Storage 10 C to 50 C 14 F to 122 F Charging 0 C to 45 C 32 F to 113 F Humidity 5 to 95 relative humidity non condensing Environmental rating IP64 Screen Specifications e RGB 240 x 320 pixels e 8 9 cm 3 52 in diagonal square active area 44 VGA Keypad e 10 key function keypad Bar Code Symbologies e Codabar e Interleaved 2 of 5 e Code 39 e UPC EAN e Code 128 74 CN2G Handheld Computer User s Manual Appendix A Accessories for the CN2G You can use these accessories sold and ordered separately with the CN2G To order accessories contact your local Intermec sales representative CN2 Battery P N 074201 Use the lithium ion battery to provide main power to the computer CN2 Communications Dock P N 074248 Use the communications dock to charge your battery and provide power to your CN2G while still having the ability to communicate through a USB port CN2 Serial Adapter P N 074247 The serial adapter is a DB9 9 pin male serial connector that connects directly to the bottom of the CN2G AC Power Supply P N 074246 The power supply provides power to the CN2G and charges its battery when it is in the CN2 communications dock CN2 Holster P N 074490 The holster provides you with a convenient way to carry the CN2G when you are not using it CN2 Dust Co
40. ese functions The Developer s Toolkits for AIT III is available on CD P N 074925 or as a download from the Intermec web site at www intermec com AIT You need these hardware and software components to use the Intermec toolkits e Pentium PC 400 MHz or higher e Windows 2000 Service Pack 2 or later or Windows XP Home Professional or Server e For native C development Microsoft eMbedded Visual C version 4 0 with eVC Service Pack 2 For NET Development and Compact Framework C and VB NET Microsoft Visual Studio NET 2003 e 128MB RAM 196MB recommended e 360MB hard drive space for minimum installation 720MB for complete CN2G Handheld Computer User s Manual Chapter 3 Developing and Installing Applications e CD ROM drive compatible with multimedia PC specification e VGA or higher resolution monitor Super VGA recommended e Microsoft Mouse or compatible pointing device Developing a Web Based Application You can develop web based data collection applications for use on the CN2G For help see any HTML source book The CN2G contains Internet Explorer IE 6 0 for Windows CE for you to use The Microsoft standard IE 6 0 is available from the desktop and provides all of the common elements you expect to find To open Microsoft Internet Explorer e Double tap Internet Explorer from the desktop The Internet Explorer default window appears Installing Applications on the CN2G Th
41. fatermec LT User s Manual T CN2G Handheld Computer Intermec Technologies Corporation Corporate Headquarters 6001 36th Ave W Everett WA 98203 U S A www intermec com The information contained herein is proprietary and is provided solely for the purpose of allowing customers to operate and service Intermec manufactured equipment and is not to be released reproduced or used for any other purpose without written permission of Intermec Information and specifications contained in this document are subject to change without prior notice and do not represent a commitment on the part of Intermec Technologies Corporation 2004 by Intermec Technologies Corporation All rights reserved The word Intermec the Intermec logo Norand ArciTech CrossBar Data Collection Browser dcBrowser Duratherm EasyCoder EasyLAN Enterprise Wireless LAN EZBuilder Fingerprint i gistics INCA under license InterDriver Intermec Printer Network Manager IRL JANUS LabelShop Mobile Framework MobileLAN Nor Ware Pen Key Precision Print PrintSet RoutePower TE 2000 Trakker Antares UAP Universal Access Point and Virtual Wedge are either trademarks or registered trademarks of Intermec Technologies Corporation Throughout this manual trademarked names may be used Rather than put a trademark or symbol in every occurrence of a trademarked name we state that we are using the names only in an editorial fashion and to the be
42. h safety information technical support information and sources for additional product information Your safety is extremely important Read and follow all warnings and cautions in this document before handling and operating Intermec equipment You can be seriously injured and equipment and data can be damaged if you do not follow the safety warnings and cautions Do Not Repair or Adjust Alone Do not repair or adjust energized equipment alone under any circumstances Someone capable of providing first aid must always be present for your safety First Aid Always obtain first aid or medical attention immediately after an injury Never neglect an injury no matter how slight it seems Resuscitation Begin resuscitation immediately if someone is injured and stops breathing Any delay could result in death To work on or near high voltage you should be familiar with approved industrial first aid methods Energized Equipment Never work on energized equipment unless authorized by a responsible authority Energized electrical equipment is dangerous Electrical shock from energized equipment can cause death If you must perform authorized emergency work on energized equipment be sure that you comply strictly with approved safety regulations CN2G Handheld Computer User s Manual vii Before You Begin Safety Icons A Warning gt Caution ie This section explains how to identify and understand warnings cautions an
43. hapter 2 Configuring the CN2G Exiting Intermec Settings When you are done modifying your device configuration and have saved your settings you should exit Intermec Settings To exit Intermec Settings e From the Main Menu choose File gt Exit Or e Tap the Close button X in the upper right corner of the window If you try to exit Intermec Settings without saving your changes a message box appears asking if you want to save your configuration changes Tap Yes Configuring the CN2G Remotely With Intermec Settings You can use Intermec Settings remotely to configure your CN2G The remote version of Intermec Settings provides these features e Intermec Settings can configure CN2Gs one to one through an ActiveSync connection e Intermec Settings can run as a plug in to the Wavelink Avalanche device management system Avalanche automates device management within a network and lets you install update and manage the software and configurations of wireless and other devices The ActiveSync one to one version of Intermec Settings is available from the Intermec web site as part of the Intermec Developer s Library IDL download or from the IDL CD For information on installing ActiveSync and establishing a partnership see Installing Applications Using ActiveSync on page 52 Intermec Settings is also available as part of a Wavelink Avalanche package for the CN2G You can download this package from the Intermec
44. hapter 4 Troubleshooting and Maintaining the CN2G ta Note Date and time settings are not saved through a cold boot You will need to reset the time and date Cleaning the Scanner Window and CN2G Screen To keep the computer in good working order you may need to clean the scanner window Clean the scanner window as often as needed for the environment in which you are using the computer To clean the CN2G use a solution of ammonia and water Opening the unit will void the warranty and may cause damage to the internal components q There are no user serviceable parts inside the CN2G Caution To clean the scanner window 1 Press and hold the Power key for approximately 2 seconds and then release it to turn off the CN2G 2 Dip a clean towel or rag in the ammonia solution and wring out the excess Wipe off the scanner window and screen Do not allow any abrasive material to touch these surfaces 3 Wipe dry 72 CN2G Handheld Computer User s Manual Appendix CN2G Handheld Computer User s Manual 73 Appendix A Physical and Environmental Specifications Use this section to find technical information about the CN2G and its available features and options Physical Dimensions Length 14 7 cm 5 8 in Width 8 6 cm 3 4 in Thickness 3 5 cm 1 4 in Weight 370 g 11 9 oz Power and Electrical Specifications Operating Rechargeable 2150 mAh lithium ion battery Backup Rechargeable NiMH 20 mAh batt
45. he 4C adapter do one of the following Use the serial cable to connect to a COM port on the back of thie desktop computer and click Next Use the USB cable to connect to the USB port on the back of this desktop computer ActiveSync will automatically detect the device connection fou can also connect your mobile device using infrared IR For more information click Help lt Black Cancel Help 2 Connect the CN2G to your PC with the CN2 communications dock and a USB cable 3 Click Next in the Get Connected dialog box ActiveSync detects a device on the USB port and prompts you to set up a new partnership 4 In the Set Up a Partnership dialog box click Next 5 In the Select Number of Partnerships dialog box select Yes I want to synchronize with only this computer and then click Next 6 In the Select Synchronization Settings dialog box check the items you want to synchronize and click Next 7 In the Setup Complete dialog box click Finish When the partnership has been established the following screen appears on your PC showing the device name of your CN2G and the Connected status CN2G Handheld Computer User s Manual 53 Chapter 3 Developing and Installing Applications 54 l x 3 Microsoft ActiveSync a File View Tools Help OF a amp Sync Stop Details Explore Options WindowsCE Connected r Synchronized Information Type Status The Microsoft
46. hip see Installing Applications Using ActiveSync on page 52 When you remotely upgrade your computer you are updating the operating system and the Persistent Storage Memory PSM files Before you can upgrade your computer you need e The Intermec Settings application This file is available from the Intermec web site as part of the Intermec Developer s Library IDL download or from the IDL CD e The device upgrade ZIP file This file is available from the Intermec web site at www intermec com Go to Service amp Support gt Downloads Make sure the file you select is for your language and that it has Intermec Settings at the end of the file name To remotely upgrade a CN2G using Intermec Settings 1 Install the Intermec Settings application on your PC 2 Create a device upgrade folder and unzip the device upgrade files to it 3 On your PC go to Start gt Programs gt Intermec gt Intermec Settings gt Upgrade Device 4 In the Select upgrade folder dialog box browse to the folder containing your upgrade files and click OK CN2G Handheld Computer User s Manual 59 Chapter 3 Developing and Installing Applications Intermec Settings begins the upgrade process When the next message box appears on the PC screen you can remove the CN2G and place it in a powered dock E ee ae E a The remote device upgrade process has been started Estimated FLASH programming time 03 26 00 Minutes Secon
47. ime you perform a warm or cold boot make sure your CAB file places a shortcut to your application in the Windows StartUp folder Upgrading Your CN2G When you upgrade your CN2G you are updating these two components e Operating system OS e Persistent Storage Manager PSM files Upgrading the Operating System When you upgrade the operating system you erase the current configuration and replace it with the new default configuration You will need to set the network communications parameters on the CN2G to reestablish communications with the other devices in the wireless network There are two ways to upgrade the OS e You can upgrade your computer using an SD card e You can remotely upgrade your computer using Intermec Settings Upgrading the Operating System Using an SD Card To upgrade the OS you need e an SD card formatted as FAT 16 e an SD card reader e the latest upgrade ZIP file This file is available from the Intermec web site at www intermec com Go to Service amp Support gt Downloads Make sure the file you select is for your language and that it has an SD at the end of the file name CN2G Handheld Computer User s Manual 57 Chapter 3 Developing and Installing Applications 58 Caution For information on how to remove the SD card see Using the SD Card on page 16 To upgrade the operating system 1 10 Download the latest upgrade ZIP file from the Intermec web site to yo
48. ing a shared key between the authenticator and the CN2G WPA PSK is a good solution for small offices or home offices that do not want to use an authentication server To use WPA security you need e an authentication server Enterprise mode only Note You can also use a MobileLAN access WA2XG product as an authentication server For help see the MobileLAN access WA2XG System Manual P N 074921 e an access point with an 802 11b g radio that supports WPA e a CN2G with the 802 11b radio and the 802 1x WPA security option CN2G Handheld Computer User s Manual Chapter 2 Configuring the CN2G Configuring WPA Security With Funk Security Use these procedures to set WPA 802 1x and WPA PSK security on your CN2G with Funk security To configure WPA 802 1x security on your CN2G with Funk security 1 Make sure you have configured the communications and radio parameters on your CN2G NJ Make sure you have selected Funk as your security choice 3 Load a user and root certificate on your CN2G For help see Loading a Certificate on page 45 4 Open Intermec Settings 5 Choose Communications gt 802 11 Radio gt Security Settings gt Funk Security gt Profile 6 For Association choose WPA and tap the Save icon in the upper right corner of the window Encryption is set to TKIP by default 7 For Authentication choose TTLS PEAP or TLS and tap Save If you choose TTLS or PEAP a Select User name selec
49. install files The DiskOnChip folder is an area of storage that is part of the CN2G flash memory This storage area is not deleted during a cold boot There are several ways you can install files and applications on the CN2G e ActiveSync e SD Card e Wavelink Avalanche The following sections explain how to use each one of these processes to install your application on the CN2G Installing Applications Using ActiveSync 52 You can use ActiveSync to establish a connection between your PC and the CN2G ActiveSync allows you to transfer files synchronize files perform remote debugging and other device management activities ActiveSync is a free application available from the Microsoft web site To establish a partnership between your PC and the CN2G you need e a USB cable e a CN2 communications dock P N 074248 e ActiveSync version 3 7 1 or later Installing ActiveSync and Establishing a Partnership You can use a USB cable to establish your initial partnership between the CN2G and your PC CN2G Handheld Computer User s Manual Chapter 3 Developing and Installing Applications To install ActiveSync and establish a partnership 1 Download ActiveSync from the Microsoft web site and follow the onscreen instructions for installing it on your PC When the installation process is complete the Get Connected dialog box appears Get Connected O x Get Connected After installing batteries or plugging in t
50. maximize the life of your fully charged battery e Set the backlight timeout to 10 seconds e Verify that Radio Power Management is enabled Fast PSP Enabling radio power management allows your radio to switch between awake and sleep modes based on network traffic e Verify that each setting under Power Management has a value of 1 minute for a combined automatic shutoff time of 3 minutes CN2G Handheld Computer User s Manual 5 Chapter 1 Using the CN2G Handheld Computer You can use Intermec Settings to easily make all of these configuration changes For help see Configuring the CN2G Locally With Intermec Settings on page 22 Checking the Battery Status The easiest way to tell the status of your battery is to look at the battery icon on the status bar of your CN2G Battery Icon Status Icon Status qf The battery is charging The battery is low You need to charge the battery soon cy The battery is critically low You need to charge the battery now Using the Keypad The CN2G has a 10 key keypad You enter all of the characters and functions printed on the keys just like you would on a standard keyboard one B Arrow Enter key Shift key Scan button CN2G Keypad The Shift key lets you access the additional functions printed on the keypad overlay 6 CN2G Handheld Computer User s Manual Chapter 1 Using the CN2G Handheld Computer To acces
51. mbologies window appears 7 Tap Back 8 Scan bar code labels Using Transcriber In a program that accepts writing such as Microsoft WordPad you can use your stylus to write directly on the screen Write the way you do on paper print or cursive and the Transcriber program converts your writing to text 10 CN2G Handheld Computer User s Manual Chapter 1 Using the CN2G Handheld Computer To turn on Transcriber e Double tap the Transcriber shortcut on the desktop or go to Start gt Programs gt Transcriber The Transcriber Intro box appears and an icon 8 appears in the taskbar with a dark gray background To turn off Transcriber e Tap the Transcriber icon in the taskbar The background of the Transcriber icon turns light gray to match the taskbar and using the stylus does not produce a line on your desktop To close Transcriber 1 Tap and hold the Transcriber icon in the taskbar until the menu appears 2 Tap Close Transcriber To select text 1 Tap and hold the stylus next to the text you want to select until the insertion point appears 2 Without lifting drag the stylus across the text you want to select To get help for Transcriber 1 Tap and hold the Transcriber icon in the taskbar until the menu appears 2 Tap Help The help system for Transcriber appears on the screen CN2G Handheld Computer User s Manual 11 Chapter 1 Using the CN2G Handheld Computer Understanding the Screen Icons
52. nefit of the trademark owner with no intention of infringement ii CN2G Handheld Computer User s Manual Contents Contents Beror YOU C0 Se esaiaeae totes soz aetna vag axiwantay T E TE vil Salet SUO y a6cteacs cols iediw cyt ceaesemepteenat a vil Safty 1 COG aces an a cian una lutieaivareens sahara aleceueucrea serateegissnedeaccues viii Global Services atid SUpport saii rn int a E e TS viii Whe Should Read Thie Document i casensncsevavaveieeesciaseer at savecereastcsendvaiedetaaet ix Related DOCUMEN raanei an oreen e E AE ix Paent Intorno esseen a O ix Other Copy met Ini Omi ai ON aieia a N x 1 Using the CN2G Handheld Computer 1 Introducing the CN2G Handheld Computer sssssseseeesseerreeeserererersrrsrrrsrersrererrererses 2 Usine the Darei y sereine E E ener ter 3 Installing and Charging the Battery snusissrossciu ssnipe iine s 4 Maxunizine Datter LIC tases or ee 5 Checking ihe Battery otasan a a eh eaceetateest el ales 6 ORAE RA a eTa Remmi ener E E See cre mee een E a ee 6 Usine te Otel S Chee Merete tatececatencnty E hones aces eraser 8 Using the Pouch Sereen and Sty is snoren 8 Uniderstan dite the Desktop cxtsitasstenetac cts sistent EE E E 9 Using Scat Demoun a a E 9 Usine Ur Paris oriDE Teese E E E 10 Wnderstandine the Screen ICONS aiviessusssehiddereseciceusaocencsdcpsnaebiedsdgenvaonemebinonds 12 Calibrate Ne Sree Mises s ceatcieceuet ds E laa s spnesaatih aeteas detetak 12 Understanding the Status Ligite e a a a
53. ntermec representative or distributor CN2G Handheld Computer User s Manual Before You Begin Visit the Intermec technical knowledge base Knowledge Central at intermec custhelp com to review technical information or to request technical support for your Intermec product Telephone Support You can find information on Intermec telephone support services at www intermec com AIT To find the correct telephone support number for your country click Contact Who Should Read This Document The CN2G Handheld Computer User s Manual provides you with information about the features of the CN2G and how to install operate maintain and troubleshoot the CN2G Before you install and configure the CN2G you should be familiar with your network and general networking terms such as IP address The Intermec Computer Command Reference Manual P N 073529 is available as a download from the Intermec web site Please refer to this manual for help configuring your CN2G The reference manual contains information about most of the CN2G commands Related Documents The Intermec web site at www intermec com contains our documents that you can download as PDF files To order printed versions of the Intermec manuals contact your local Intermec representative or distributor Patent Information Product is covered by one or more of the following patents 4 455 523 5 627 360 4 553 081 5 657 317 4 709 202 5 671 436 4 845 419 5 684 29
54. odify distribute and sell this software and its documentation for any purpose is hereby granted without fee provided that the above copyright notice appear in all copies and that both that copyright notice and this permission notice appear in supporting documentation Dr John Maddock makes no representations about the suitability of this software for any purpose It is provided as is without express or implied warranty x CN2G Handheld Computer User s Manual Using the CN2G Handheld Computer Use this chapter to familiarize yourself with the CN2G Handheld Computer In this chapter you will find these sections e Introducing the CN2G Handheld Computer e Using the Battery e Using the Keypad e Using the Touch Screen e Understanding the Status Lights e Understanding the Beeps e Scanning Bar Codes e Using the SD Card CN2G Handheld Computer User s Manual Chapter 1 Using the CN2G Handheld Computer Introducing the CN2G Handheld Computer The Intermec CN2G Handheld Computer is an ergonomically designed handheld computer built on the Microsoft Windows CE NET operating system It is a semi rugged lightweight computer that runs client server applications and browser based applications Good Battery light Read light Stylus not as visible from fatermeg CN2 fron t Ve Side Scan button 2 places F3 F4 Scan button ENTER USB Serial port CN2G
55. ontact your local Intermec sales representative for replacement batteries CN2G Handheld Computer User s Manual 3 Chapter 1 Using the CN2G Handheld Computer Several factors determine the life of your battery such as extreme temperatures and your usage Installing and Charging the Battery Make sure you fully charge the battery before you use your CN2G To charge the battery you need to install it in the CN2G To install and charge the battery 1 Push down on the battery door latch and pull up on the battery door 2 Align the battery contacts and insert the battery in the battery compartment Press down on the battery until it clicks into place Battery 3 Replace the battery door CN2G Handheld Computer User s Manual Chapter 1 Using the CN2G Handheld Computer 4 Connect the AC power supply P N 074246 to the power connector on the back of the CN2 communications dock P N 074248 and then connect the power cord to the AC power supply AC power supply Communications dock Power light 5 Connect the power cord to an AC power outlet The green Power light on the communications dock turns on 6 Place the CN2G in the communications dock The battery is fully charged in approximately 4 hours For more information see the instructions that ship with the communications dock Maximizing Battery Life There are several things that you can do to
56. or a total of 66 characters The value must match the key value on the access point The passphrase must be from 8 to 63 characters After you enter a passphrase the CN2G internally converts it to a pre shared key This value must match the passphrase on the authenticator 8 Exit Intermec Settings 36 CN2G Handheld Computer User s Manual Chapter 2 Configuring the CN2G Configuring WPA Security With Microsoft Security Use these procedures to set WPA 802 1x and WPA PSK security on your CN2G with Microsoft security These procedures assume that Microsoft is selected as your security choice To enable WPA 802 1x security on your CN2G with Microsoft security 1 Make sure you have configured the communications and radio parameters on your CN2G 2 Load a user and root certificate on your CN2G For help see Loading a Certificate on page 45 3 Open Intermec Settings 4 Choose Communications gt 802 11 Radio gt Security Settings gt Microsoft Security 5 For Infrastructure Mode choose Infrastructure 6 For Network Authentication choose WPA and tap the Save icon in the upper right corner of the window Data Encryption is set to TKIP by default 7 For 802 1x Authentication choose either TLS or PEAP If you choose TLS a Tap Properties and tap the Run App button The Authentication Settings box appears Auth Settings User Certificate Issued to Issued by __Select b From the Authentication
57. ose Open For Data Encryption choose Disabled Tap Save AO WU A WwW Close Intermec Settings CN2G Handheld Computer User s Manual Developing and Installing Applications In this chapter you will find guidelines for developing applications using the Developer s Toolkits for AIT HI You will also find information on installing applications and automatically launching them You will find these sections e Developing Applications for the CN2G e Installing Applications on the CN2G e Launching Your Application Automatically e Upgrading Your CN2G CN2G Handheld Computer User s Manual 49 Chapter 3 Developing and Installing Applications Developing Applications for the CN2G The CN2G Handheld Computers run applications programmed in Microsoft Embedded Visual C The CN2G can also run applications developed for the NET Compact Framework using Microsoft C and Visual Basic NET Use this section to understand what you need to e Develop a new application for the CN2G e Develop a web based application for the CN2G Developing a New Application 50 Use the Intermec Developer s Toolkits for AIT III CD to help develop your C and NET applications The CD contains two toolkits the Intermec AIT HI Developer s Toolkit and the Intermec AIT III NET Developer s Toolkit The toolkits include hardware and software requirements all of the functions that are supported by the CN2G and instructions on how to use th
58. ou turn on the computer Use the Setup Assistant to set or enable basic network parameters and connect your CN2G to the network The Setup Assistant guides you through setting the following basic network parameters e Date and time e 802 11b radio and SSID Network name e 802 1x security DHCP server or IP address subnet mask and default router e Primary and secondary DNS addresses e Primary and secondary WINS addresses e Device name To set other parameters use Intermec Settings or another configuration method Setup Assistant The Setup Assistant will help WOU quickly configure your device The Setup Assistant Start Screen After you complete the Setup Assistant the CN2G should be communicating with your network A network connection icon appears on your taskbar For more information on the network icons see Understanding the Screen Icons on page 12 CN2G Handheld Computer User s Manual 21 Chapter 2 Configuring the CN2G Configuring the CN2G Locally With Intermec Settings 22 Use Intermec Settings to configure the CN2G and view system information You can access Intermec Settings while running any application To open Intermec Settings 1 Tap the Start icon The Start menu appears fey be computer E pe im _ E Intermec Settings b FJ Programs Tr Favorites i Documents GF Settings amp Help lt 7 Run Suspend n 20s rm A 2 Select Intermec Settings The
59. oubleshooting 802 1x security 65 to 66 automatically launching your application 57 Avalanche See Wavelink Avalanche B bar codes scanning how to 14 troubleshooting 68 to 69 supported symbologies 74 symbologies default 14 80 battery accessory described 75 charging 4 checking status 6 described 75 installing 4 maximizing life 5 status icons 6 using 3 battery light described 13 beeper volume changing 14 beeps understanding 14 booting CN2G 70 cold 71 warm 70 button Reset 71 Scan illustration 2 Side Scan illustration 2 Warm Boot 70 C CAB file using to install applications 51 CAC reader accessory described 75 calibrating touch screen 12 card SD removing 16 using to install applications 56 using to store applications 52 using to upgrade the operating system 57 CCX v1 0 compliance 3 32 certificates loading for security 45 charging battery 4 CN2G default configuration settings 76 78 description 2 troubleshooting guide to 63 upgrading 57 cold boot 71 communications dock accessory described 75 communications default configuration settings 76 configuration default settings 76 CN2G Handheld Computer User s Manual configuring 802 11b radio communications 27 802 1x security configuring 39 troubleshooting 65 to 66 LEAP security 42 parameters 20 remotely with Intermec Settings 25 security 31 static WEP security 43 TCP IP network parameters
60. ower key for approximately 2 seconds and then release it to turn off the CN2G Press the Power key again to turn on the CN2G Perform a warm boot on the CN2G For help see Warm Booting the CN2G on page 70 Perform a cold boot on the CN2G For help see Cold Booting the CN2G on page 71 Try reloading the firmware For help see Upgrading Your CN2G on page 57 If the CN2G will not boot or reset contact your local Intermec service representative for help Problems While Configuring Security Problem The CN2G indicates that it is authenticated but it does not communicate with the host The CN2G does not appear to be authenticating and a network connection icon does not appear on the status bar To see a list of network connections icons see Understanding the Screen Icons on page 12 CN2G Handheld Computer User s Manual Solution Make sure that the CN2G IP address host IP address subnet mask and default router are properly configured for your network The CN2G may not be communicating with your access point Make sure the network name on the CN2G is the same as the network name SSID of the access point that you are trying to communicate with The default network name is INTERMEC The 802 1x security network may not be active Make sure that the server software is properly loaded and configured on the server PC For help see the documentation that shipped with your server soft
61. rk traffic cannot pass through an Ethernet hub or wireless network access point until it successfully authenticates itself The station must identify itself and prove that it is an authorized user before it is actually allowed to use the LAN LEAP also delivers a session key to the authenticated station so that future frames can be encrypted with a key that is different than keys used by others sessions To use LEAP security you need e a RADIUS server e a Cisco access point with an 802 11b g radio CN2G Handheld Computer User s Manual Chapter 2 Configuring the CN2G ta Note LEAP security is not supported with Microsoft security To enable LEAP security on your CN2G 1 Z 10 Make sure you have configured the communications and radio parameters on your CN2G Make sure you have selected Funk as your security choice From Intermec Settings choose Communications gt 802 11 Radio gt Security Settings gt Funk Security gt Profile For Authentication Select LEAP and then tap Save For Association Select Open or Network EAP and then tap Save For Encryption Select WEP and then tap Save Select User name type your user name and then tap Save Select Password prompt choose Enter password now and then tap Save Note You can use Prompt for password to troubleshoot your connection to the network if you have problems Select User Password type a user password and then tap Save Exit Int
62. s functions printed on the keypad overlay 1 Press and release the Shift key The icon turns on and Shift mode is enabled 2 Press and release the second key to access the function printed above a key For example press the F1 key to access the F3 function The icon turns off If you do not press another key within 3 seconds of pressing the Shift key the icon turns off and Shift mode is disabled Using the Power Key When you press the Power key to turn off the CN2G you actually put the CN2G in Suspend mode In Suspend mode the CN2G continues to supply power to all memory but turns off power to most hardware This power saving feature is designed to prolong battery life When you press the Power key to turn the CN2G back on your computer resumes where it was when you turned it off If you are using WPA or 802 1x security the computer may need to reauthenticate before it starts your application If your CN2G does not resume after pressing the Power key your battery may be too low to supply power Replace or charge the battery If replacing or charging the battery does not solve the problem see Booting the CN2G on page 70 To turn off the CN2G e Press and hold the Power key for approximately 2 seconds and then release it The CN2G turns off CN2G Handheld Computer User s Manual 7 Chapter 1 Using the CN2G Handheld Computer Using the Touch Screen The CN2G has a color touch screen display The
63. s on your CN2G Make sure you have selected Funk as your security choice Load a user and root certificate on your CN2G For help see Loading a Certificate on page 45 Open Intermec Settings Choose Communications gt 802 11 Radio gt Security Settings gt Funk Security gt Profile For Association tap Open and tap Save For Encryption tap WEP and tap Save For Authentication tap TTLS PEAP or TLS and tap Save If you choose TTLS or PEAP a Select User name type your user name and then tap Save b Select Password prompt choose Enter password now and then tap Save Note You can use Prompt for password to troubleshoot your connection to the network if you have problems c Select User Password type a user password and then tap Save d For Validate Server Certificate choose Enabled and tap Save If you choose TLS a For Validate Server Certificate choose Enabled and tap Save b You can also enter a User Name Subject Name and Server Common Name if you want to increase your level of security Exit Intermec Settings CN2G Handheld Computer User s Manual Chapter 2 Configuring the CN2G Configuring 802 1x Security With Microsoft Security 1 Make sure you have configured the communications and radio parameters on your CN2G 2 Load a user and root certificate on your CN2G For help see Loading a Certificate on page 45 3 Open Intermec Settings 4 Choose Communications g
64. screen is 240 x 320 pixels The desktop is 240 x 320 pixels and the taskbar is 240 x 20 pixels In addition the screen supports Unicode characters user programmable fonts and bitmap graphics Pr Mly ScanDemo Computer pg FL Desktop Recycle Bin Transcriber Internet Explo fer Microsoft Taskbar CN2G Start Screen Using the Touch Screen and Stylus Your CN2G has a stylus for selecting items and entering information Use the stylus in place of a mouse Functions You Can Perform With the Stylus Action Description Tap Touch the screen once with the stylus to open items and select options Drag Hold the stylus on the screen and drag across the screen to select text and images Tap and Tap and hold the stylus on an item to see a list of actions hold available for that item On the pop up menu that appears tap the action you want to perform 8 CN2G Handheld Computer User s Manual Chapter 1 Using the CN2G Handheld Computer Understanding the Desktop The Start screen has two distinct areas the desktop and the taskbar The desktop displays shortcuts to some of the applications installed on the CN2G The first time you turn on the CN2G the taskbar displays the Start menu icon the time the keyboard icon and the desktop icon Most of the default shortcuts on the desktop are standard Windows CE applications However Intermec provides shortcuts to two additional applications ScanDemo and Transcriber
65. sible from the host so that the TCP session is maintained while a CN2G is suspended In a UDP Plus network there may be a problem with the connection between the Intermec Application Server and the host computer Check with your network administrator or see the user s manual for the Intermec Application Server In a TCP IP network there may be a problem with the connection between the access point and the host computer Check with your network administrator or use your access point user s manual The CN2G is not connected to the access point Make sure the access point is turned on and operating You may also be using the CN2G out of range of an access point Try moving closer to an access point to re establish communications Make sure the CN2G is configured correctly for your network The radio parameters on the CN2G must match the values set for all access points the CN2G may communicate with For help see Configuring 802 11b Radio Communications on page 27 If you have an 802 11b radio the radio initialization process may have failed Try resetting the CN2G See Booting the CN2G on page 70 If you have tried these possible solutions and the no network connection icon still appears you may have a defective radio card For help contact your local Intermec service representative 67 Chapter 4 Troubleshooting and Maintaining the CN2G Problems With Wireless Connectivity continued Problem The C
66. t 802 11 Radio gt Security Settings gt Microsoft Security For Infrastructure Mode choose Infrastructure For Network Authentication choose Open For Data Encryption choose WEP For 802 1X Authentication choose TLS or PEAP and tap Save If you choose TLS 0O N a wi a Select Properties and tap the Run App button The Authentication Settings box appears Auth Settings User Certificate Issued to Issued by b From the Authentication Settings box tap the Select button c Select your certificate from the list and tap Save If you choose PEAP a Select Properties and tap the Run App button The Authentication Settings box appears b Select the Validate Server check box CN2G Handheld Computer User s Manual 41 Chapter 2 Configuring the CN2G c Press Enter Once the radio starts to authenticate the Network Password dialog box appears Network Password 7 OK User Name Password Domain I Save password Exit Esc d Enter a User Name and Password and Select the Save Password check box e Optional In the Domain field enter the domain f Press Enter 9 For Network Key Setting choose Automatic 10 Exit Intermec Settings Using LEAP Security 42 Lightweight Extensible Authentication Protocol LEAP also known as Cisco Wireless EAP provides username password based authentication between a wireless client and a RADIUS server In the 802 1x framewo
67. t IP address e IP settings if not using DHCP e Network port 2 Configure security For help see Configuring Security on page 31 The easiest way to configure the network parameters on the CN2G is to use Intermec Settings For help see Configuring the CN2G Locally With Intermec Settings on page 22 CN2G Handheld Computer User s Manual 29 Chapter 2 Configuring the CN2G Configuring the Network Parameters for a UDP Plus Network In a UDP Plus network the CN2G communicates with a host computer through the Intermec Application Server Host lt a UDP Plus Ethernet e o o o o CN2G in a UDP Plus Network 30 CN2G Handheld Computer User s Manual Chapter 2 Configuring the CN2G The Intermec Application Server translates UDP Plus packets on the wireless network into TCP IP packets on the wired network and vice versa The access point acts as a bridge to allow communications between the wired network and the wireless network To use wireless communications in a UDP Plus network 1 Configure these network parameters on each CN2G in the network e Network name SSID e Controller IP address e IP settings if not using DHCP e Controller port set to 5555 2 Configure the security For help see the next section Configuring Security The easiest way to configure the network parameters on the CN2G is to use Intermec Settings For help see Configuring the
68. t the text in the text box use the input panel to type your user name and tap Save b For Password prompt make sure that Enter password now is selected your connection to the network if you have problems L Note You can use Prompt for password to troubleshoot c Select User Password select the text in the text box use the input panel to type your user password and tap Save d For Validate Server Certificate choose Enabled and tap Save when you enable Validate Server Certificate L Note You must have the date on the CN2G set correctly CN2G Handheld Computer User s Manual 35 Chapter 2 Configuring the CN2G If you choose TLS a For Validate Server Certificate choose Enabled and tap Save b You must enter a User Name and Subject Name You can also enter a Server Common Name if you want to increase your level of security 8 Exit Intermec Settings To enable WPA PSK security on your CN2G with Funk security 1 Make sure you have configured the communications and radio parameters on your CN2G 2 Make sure you have selected Funk as your security choice 3 Open Intermec Settings 4 Choose Communications gt 802 11 Radio gt Security Settings gt Funk Security gt Profile 5 For Association choose WPA and tap Save 6 For Authentication choose None and tap Save 7 For Pre Shared Key enter the pre shared key or the passphrase The pre shared key must be a value of 32 hex pairs preceded by Ox f
69. the passphrase The pre shared key must be a value of 32 hex pairs preceded by Ox for a total of 66 characters The value must match the key value on the authenticator The passphrase must be from 8 to 63 characters After you enter a passphrase the CN2G internally converts it to a pre shared key This value must match the passphrase on the authenticator 8 Exit Intermec Settings Using 802 1x Security 802 1x security provides centralized user authentication using an authentication server authenticators access points and supplicants These components communicate using an EAP authentication type such as TLS Transport Layer Security or PEAP Protected Extensible Authentication Protocol 802 1x security provides data encryption using dynamic WEP key management To use 802 1x security you need an authentication server Note You can also use a MobileLAN access WA2XG product as an authentication server For help see the MobileLAN access WA2XG System Manual P N 074921 an access point with an 802 11b g radio a CN2G with an 802 11b radio and the 802 1x WPA security option user and root certificates These procedures assume that you have already selected either Microsoft or Funk as your security choice CN2G Handheld Computer User s Manual 39 Chapter 2 Configuring the CN2G 40 Configuring 802 1x Security With Funk Security 1 Make sure you have configured the communications and radio parameter
70. to understand how to configure the CN2G to communicate in your network In this chapter you will find these sections e How to Configure the CN2G Parameters e Configuring the CN2G for Your Network e Configuring Security CN2G Handheld Computer User s Manual 19 Chapter 2 Configuring the CN2G How to Configure the CN2G Parameters You can configure many parameters on the CN2G such as the bar code symbologies it decodes or the network settings These characteristics are controlled by configuration parameters The values you set for these configuration parameters determine how 20 the computer operates There are several ways to configure the CN2G Use Setup Assistant Setup Assistant The Setup Assistant will help you quickly configure your device Use Setup Assistant to quickly enter network parameters Use Intermec Settings Locally Scanners Symbologies Communications Device Settings Use Intermec Settings on the CN2G to set most parameters od 8 33 am DA Use Intermec Settings Remotely Use Intermec Settings on your desktop PC to remotely configure network parameters Configuring the CN2G The CN2G provides several ways for you to configure the communications device and imaging parameters CN2G Handheld Computer User s Manual Chapter 2 Configuring the CN2G Configuring the CN2G With the Setup Assistant The Setup Assistant runs on the CN2G the first time y
71. ur desktop PC Unzip the files on your desktop PC Place the SD card in the SD card reader Copy the nk bin and eboot bin files to your SD card Place the files in the SDMMC Disk folder Insert the SD card into the CN2G Open the battery door and remove the battery Using the end of the stylus press the Reset button on the inside of the battery compartment Reset ay A button Do not use force or a sharp object when pressing the Reset button You may damage the Reset button While holding the W key install the battery Keep holding the W key until the CN2 Bootloader Menu appears Install the battery door and place the CN2G in a communications dock Use the arrow keys to select Update OS Bootloader and press Enter Messages about the download status appear at the bottom of the screen CN2G Handheld Computer User s Manual Chapter 3 Developing and Installing Applications The Need Reboot message appears and Cold Boot is selected 11 Press Enter The CN2G cold boots and the Refreshing File System status box appears 12 If the Confirm File Replace dialog box appears tap Yes To All The CN2G finished rebooting and your operating system is updated Upgrading the Operating System Remotely Using Intermec Settings You can use Intermec Settings to upgrade the operating system on your Intermec CN2G through an ActiveSync connection For information on installing ActiveSync and establishing a partners
72. urity With Microsoft Security 37 Usine g0 2x CCU aa wesucneas sa toacesiaiaenabtanaaiebeaoumounieatahiauste 99 Configuring 802 1x Security With Funk Security 00 40 Configuring 802 1x Security With Microsoft Security 0 4 Using LEAL SECUI ity tscxie ctscsgendssannarsaneenensenaabocasasteasgacteademneasonioid hasseeaanes 42 Using Static WEP S ce tir ity iaoa cused A T 43 Configuring Static WEP Security With Funk Security 44 Configuring Static WEP Security With Microsoft Security 44 kosdine aC Sri Cae 1525252 jaa Becs N ces Acuec ata AE 45 Disablin e SCUPL EY naina E R 48 2 Developing and Installing Applications 49 Mevelopine Applications Tor the CN DG reor narinaa EROON 50 Developing a New Applications nine ee ee 50 Developing a Web Based Application vaizisie sis inte cteeaiccahetete autteteceusesisetaaibes 51 Tnstallinep plications om the CN2 Griene sate ase tar tent an E S 51 Installing Applications Using ActiveSyinc eeeeeseeesseeeessceceseeeeesaeeeenneeesees 52 Installing ActiveSync and Establishing a Partnership 0 52 Using ActiveSync to Copy Files and Install Applications 54 Installing Applications Using Your SD Card oo eee eeesceeeeneeeeseeeenneeeeees 56 Installing Applications Using Wavelink Avalanche n os 56 iv CN2G Handheld Computer User s Manual Contents Launching Your Application Automatically 0 eeeeeeeseeceesceeceeeecesaeecesae
73. ver P N 074103 The dust cover protects the CN2G keypad in dusty environments CAC Reader P N 074102 Attach the CAC reader module to your CN2G to read Common Access Cards CACs CN2G Handheld Computer User s Manual 75 Appendix A Default Configuration Use the following tables to see the default configuration settings of the CN2G If you restore the CN2G to factory default settings it will use these values The tables are organized according to the options in Intermec Settings 76 Default Scanner Configuration Symbology Codabar Code 39 Code 128 Interleaved 2 of 5 UPC EAN Symbology Options Preamble Postamble Global Symbology ID Virtual Wedge Settings Virtual Wedge Enable Grid Default Value Disabled Enabled Enabled Disabled Enabled Default Value No characters disabled No characters disabled Disable Default Value Enable Null Default Communications Configuration Communications Settings DHCP Device Name Default Value Enable WindowsCE CN2G Handheld Computer User s Manual Appendix A Default Communications Configuration continued Name Servers Settings Primary DNS Secondary DNS Primary WINS Secondary WINS 802 11 Radio Settings Network Name Infrastructure Mode Security Security Choice Infrastructure Mode Network Authentication Data Encryption 802 1x Authentication Network Key Setting Network Key Index Radio Power Management UDP Plus Settings UDP
74. vk files to the temp user folder on the CN2G 46 CN2G Handheld Computer User s Manual Chapter 2 Configuring the CN2G 3 From the Configuration Utility select Communications gt 802 11 Radio gt Security Settings gt Certificates 4 Select Import Root Certificates and tap the Run App button to load the cer file A dialog box appears asking if you want to add the certificate to the root store Saye Settings Do you want to add a certificate to the root store Yes Enter Mo Esc 5 Press Enter to add the certificate A message box appears telling you that the root certificate has been imported Certificates were successtully imported 6 Tap OK to close the Success message box 7 Select Import User Certificate to load the der and pvk files A message box appears telling you that the certificate has been imported SUCCESS OK Certificates were successtully imported 8 Tap OK to close the Success message box 9 Configure your CN2G for WPA or 802 1x security CN2G Handheld Computer User s Manual 47 Chapter 2 Configuring the CN2G Disabling Security 48 If you choose not to use security with your wireless network you can disable it on the CN2G Intermec recommends that you always set security in your network To disable security 1 Open Intermec Settings 2 Choose Communications gt 802 11 Radio gt Security Settings gt Microsoft Security For Network Authentication cho
75. ware 65 Chapter 4 Troubleshooting and Maintaining the CN2G Problems While Configuring Security continued Problem A network connection icon appears in the status bar but it disappears You receive a message saying The server certificate has expired or your system date is incorrect after you cold boot the CN2G The CN2G indicates that it is not authenticated You are setting up multiple access points in a network with different SSIDs and the connection fails 66 Solution The CN2G may not be communicating with the access point that you want it to communicate with Make sure that the network name on the CN2G is the same as the network name of the access point that you are trying to communicate with The default network name is INTERMEC The access point that you are trying to communicate with may not be communicating with the server Make sure your access point is turned on properly configured and has 802 1x security enabled The date and time on the CN2G are not saved through a cold boot You need to re enter the date and time and then save your changes Make sure that e The User Name and Password parameters on your CN2G match the user name and password on your authentication server You may need to re enter the password on both your CN2G and the authentication server e On your authentication server the user and group are allowed and the group policy is allowed to log in to the
76. y 74 power 74 screen 74 temperature 74 start screen illustration 8 understanding 9 static WEP security configuring 43 status beeps 14 checking battery 6 lights understanding 13 storing your application on the CN2G 52 stylus troubleshooting calibrating the touch screen 12 using with touch screen 8 symbologies bar code default 14 supported 74 CN2G Handheld Computer User s Manual Index T taskbar described 8 understanding 9 TCP IP network diagram 28 network configuring parameters 28 technical support accessing on web ix temperature specifications 74 TKIP using with WPA 34 touch screen calibrating 12 understanding icons 12 using with stylus 8 Transcriber using 10 Transport Layer Security TLS described 39 troubleshooting bar code symbologies 68 to 69 configuring 802 1x security 65 to 66 guide to finding solutions 63 lost network connection after suspend 67 operating the CN2G 64 scanning bar codes 68 wireless connectivity 67 U UDP Plus network diagram 30 network configuring parameters 30 understanding screen icons 12 status lights 13 upgrading operating system with an SD card 57 operating system with Intermec Settings 59 Persistent Storage Memory PSM 60 USB communications configuring 26 network diagram 26 User Certificates utility 45 using battery 3 power key 7 SD card 16 83 Index using continued shift key 7 touch screen 8 Ww

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