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Installation Guide

1. Meridian 1 CDR Tr a OTM Server ffic e OTM Clients Remote Access 9961EA Figure A 2 represents how OTM would connect to Meridian Applications and to Meridian 1 and Succession CSE 1000 systems that are packaged with Ethernet In this picture OTM is connected to these systems via Ethernet using the Meridian 1 or Succession CSE 1000 system s ELAN Embedded LAN Meridian 1 and Succession CSE 1000 systems require that the ELAN be protected from the Customer s LAN Therefore if OTM is to be connected to the Customer s LAN CLAN such as to provide Client Access to the OTM Server then OTM must have two Ethernet cards one for connecting to the ELAN and one for connecting to the CLAN 553 3001 230 Standard 2 00 January 2002 OTM engineering guidelines A 25 Figure A 2 Connecting OTM to ELAN connected Meridian 1 and Succession CSE 1000 Systems Optivity Telephony Management ELAN Configuration Host Computer Symposium Call Center SCCS Mgmt Client OTM Clients Web Clients Optivity NMS fel Customer LAN OTM Meridian 1 Server Meridian 1 Symposium Call Call Pilot Center Server ae Modem rae Clients OTM Client Remote O Access Embedded LA
2. NNN INI 1 Select Windows NT User Group and change Access Permissions On the right you can see the Users belonging to the selected Group You can change Group assignments from Windows NT User Administrator 2 Click on Save to save changes to the Group s Access Permissions Applet started Ea Local intranet 553 3001 230 Standard2 00 January 2002 Initial configuration tasks 117 Installation and Configuration of Desktop Services The following procedure outlines the steps that you must take to install and configure Desktop Services Install OTM See Initial installation tasks on page 25 Create Windows NT accounts for Help Desk users and End Users as required Log on to the Web Navigator as Administrator and go to the Access Profiles page Note To navigate to the Administrator Login page place admin after the OTM IP address or host name in your Web browser 4 Configure the Help Desk Default and End User Access Profiles as desired Note By default Help Desk users are given read write access to all features Default and End Users have read only access to 21 features 5 Goto the Web Access Security page and set the Web Navigator access permissions for the Help Desk and Default user groups See OTM Web Access security on page 116 Note To allow Help Desk users to make changes to other user s telephone configuration data make sure that they have
3. 553 3001 230 Standard 2 00 January 2002 Initial configuration tasks 153 Figure 70 InfoCenter Resources Ej InfoCenter Resources InfoCenter Network Seeds Resources Segments Subnets j Switch Communities Installing and Configuring Optivity Telephony Manager Release 1 2 154 Initial configuration tasks Figure 71 InfoCenter Voice Management Properties dialog box E Voice Management Properties x Search Presentation Details Scope C3 All Types He Switch H E Hub H E Link H O Seed Hl Bridge H E ELAN Agent H E Probe VLAN Switch Community Name zl Bridge Cloud HH Subnet Interface H 0 Router Wide Area Network H 0 Cable Modem B ManagementServer 9 Optivity Telephony Manager H 0 Segment Optivity Station End Node Enterprise Server Black Box Filter Discovery Status zJ Advanced Label F Status z I Apply Reset Cancel Help Adding OTM Server Object to Optivity NMS InfoCenter Add an OTM server resource for every OTM server that you integrate and monitor with Optivity NMS If Access Control is enabled you must have a valid local user account user name and password and an Optivity NMS user account to log into InfoCenter 1 From the Windows Start menu choose Programs gt Optivity gt InfoCenter The Optivity NMS InfoCenter login wi
4. Network Installation Setup Choice Serial Number amp Key Code 9960EA Note At the beginning of OTM software installation the setup program checks for various prerequisites and displays appropriate messages if one or more required components are not present Additionally a log records all errors During installation the log resides in the following directory path C WortelLog log txt After installation the log resides in the local directory path where you installed the application For each error or event the log lists an Event type Info Warning Critical or Major and Message e g Service Pack 5 is not installed 1 Before installation make sure that you remove the MAT exe shortcut file in the Start up folder if present 2 Double click the Setup exe file on the OTM CD ROM The welcome screen is displayed Figure 2 Click Next to continue 553 3001 230 Standard 2 00 January 2002 Initial installation tasks 35 Figure 2 Software Installation Wizard Software Installation Wizard Welcome to the Software Installation Wizard It is strongly recommended that you exit all unnecessary Windows programs before running this program To continue click Next To exit the software installation wizard click Cancel WARNING Nortel Networks software is protected by copyright law and international treaties Unauthorized reproduction or distrib
5. 16 Use the down arrow key to select Format partition using the NTFS file system for Windows NT partition NTFS allows management of file security using directory and file permissions For more details refer to Microsoft Windows NT Server Concepts and Planning Chapter 4 Note The disk format will take approximately 3 minutes for a 4G drive and only a few seconds on a drive controlled by a RAID controller 17 The default Winnt is prompted or change the name or location as you want 18 Press Enter to allow Setup to perform an exhaustive secondary examination of the hard disk 19 Insert the Manufacturer SCSI or RAID driver disk if applicable when using a server machine or RAID controller Press Enter to allow the system to copy the files on the disk 20 Eject the CD ROM and remove any floppy disk from the floppy drive Press Enter to reboot the system At this point you have finished the first part of Windows NT installation The machine will be rebooted twice The second reboot is to convert from FAT to NTFS on the partition in which Windows NT was installed When the system reboots press F2 to instruct the system to boot from the hard drive instead of the CD ROM Installing Windows NT components 1 When the Windows NT Setup screen appears click Next on Gathering information about your computer Installing and Configuring Optivity Telephony Manager Release 1 2 192 Windows NT reference a fF O N
6. Figures 15 Figure 65 Figure 66 Figure 67 Figure 68 Figure 69 Figure 70 Figure 71 Figure 72 Figure 73 Figure 74 Figure 75 Figure 76 Figure 77 Figure 78 Figure 79 Figure 80 Figure 81 Figure 82 Figure 83 Figure 84 Figure 85 Figure 86 Figure 87 Figure 88 Figure 89 Figure 90 Figure 91 Figure 92 Figure 93 Figure 94 Figure 95 Figure 96 Figure 97 Figure 98 Configuring Virtual Ports Meridian 1 system logging enabled 138 Configuring Virtual Ports Telnet system logging enabled 139 Terminal Properties dialog box 020 ee eee eee eee 141 OTM Backup Information dialog box lille eee eee eee 144 JRE Plug in download prompt sscecccevenawe vedas eRbe eee dea eEs 146 InfoCenter ReSGUrees cc ccceccceeteeseaveedsdabareaniadeas 153 InfoCenter Voice Management Properties dialog box 154 InfoCenter Object Properties dialog box 00020 eee eee 156 Starting OTM Web Applications 0060 cee eee 158 Modify Application Launch dialog box 00 eee eee eee eee 160 Launch Fault SUMMA auos RR RR Itm dae ade einen ee 161 OTM alarm integration with HP OpenView Network Node Manager NNM 0000 0c eee ene 165 HP OpenView Network Node Manager Network Map 167 HP CV NNM Alarm Browser isseasskes Ee nee be ee nanisen e UR Rea 168 Alarm Message Content 000 0c cence eee 168 OTM WED ACCESS ices id bee ie C gre eoe eee ap
7. NT Option Pack Common Files 8 In the Setup will install the folder screen use the default folder as your home directory or specify your location or name of directory and click Next 9 In the Microsoft Transaction Server 2 0 screen use the default folder and location or specify your own 10 In the Configure Administrator Account use the default Local and click Next 11 In the Microsoft SMTP and NNTP Services Setup use the default value or specify your own Click Next to complete the installation 12 When the Finish screen appears press Enter and click Yes to restart your computer Reinstall Service Pack 5 Reinstall Service Pack 5 after installing Windows NT 4 0 Option Pack on your system During the installation make sure that you select not to overwrite the newer files that Option Pack Setup installed Setting up a separate Windows NT account For security purposes we recommend that you create an additional Windows NT Administrator account to log in and access OTM instead of the default Administrator setup Before installing OTM you must log into Windows NT as an Administrator Please refer to your Windows NT documentation for information on how to create Windows NT accounts Installing and Configuring Optivity Telephony Manager Release 1 2 204 Windows NT reference Configuring a Windows NT Server or Workstation as an IP router This section shows how to setup a Microsoft NT
8. Restricted rights legend Use duplication or disclosure by the United States Government is subject to restrictions as set forth in subparagraph c 1 1 of the Rights in Technical Data and Computer Software clause at DFARS 252 227 7013 Notwithstanding any other license agreement that may pertain to or accompany the delivery of this computer software the rights of the United States Government regarding its use reproduction and disclosure are as set forth in the Commercial Computer Software Restricted Rights clause at FAR 52 227 19 Statement of conditions In the interest of improving internal design operational function and or reliability Nortel Networks Inc reserves the right to make changes to the products described in this document without notice Nortel Networks Inc does not assume any liability that may occur due to the use or application of the product s or circuit layout s described herein Portions of the code in this software product may be Copyright 1988 Regents of the University of California All rights reserved Redistribution and use in source and binary forms of such portions are permitted provided that the above copyright notice and this paragraph are duplicated in all such forms and that any documentation advertising materials and other materials related to such distribution and use acknowledge that such portions of the software were developed by the University of California Berkeley The name of the Univers
9. Running the Windows NT Setup Program on page 190 Installing Windows NT components on page 191 Network Adapter Software Installation on page 192 TCP IP Configuration on page 193 Initial Workgroup Configuration on page 194 Configuring system settings on page 195 Creating an Emergency Repair Disk on page 195 Completing the Windows NT Installation on page 195 Additionally this section describes examples of Remote Access Service Service Pack 5 and Windows NT Option Pack installation Installing and Configuring Optivity Telephony Manager Release 1 2 190 Windows NT reference Hardware Compatibility Check Check all hardware against the Windows NT Hardware Compatibility List and make sure you have all necessary and latest drivers from the manufacturers For more detail please refer to Microsoft Windows NT Server Basic and Installation Chapters 5 through 8 For NT Workstation please refer to Microsoft Windows NT Workstation Installation Guide Chapter 1 Running the Windows NT Setup Program Note Make sure the first bootup option on CD ROM in the BIOS is enabled The installation below requires a server with HDD using a SCSI controller card or a system with RAID You must get the latest HDD controller from the Manufacturer For details check with your server manufacturer Insert the Windows NT server setup CD ROM into the CD ROM drive Boot the system On Windows NT Server machines p
10. Current Status ok Last Change Last Login Cancel Apply Help Enter a User ID From the Access Template drop down list select the template that you will use as the basis for this user definition Fill in other data as required Click the Change Password button to change the OTM login password for this user only 6 Click OK You are prompted to enter a password and confirm it after clicking the OK or Apply buttons The new user appears in the OTM User window Close the OTM User window Installing and Configuring Optivity Telephony Manager Release 1 2 110 Initial configuration tasks Refer to Using Optivity Telephony Manager 553 3001 330 for detailed information on adding OTM users Adding OTM Web Navigator users Access to the OTM Web Navigator is set up using the users and groups functionality in Windows NT and Windows 2000 The OTM Web Navigator provides the following A list of systems and devices users click on a system or device to open a Web System Terminal or URL to manage a system or device open Maintenance Pages for performing maintenance operations on M1 hardware Web based alarm browser to view alarms and events from multiple systems and devices The ability to locate telephones view and change configuration data Web based Maintenance Pages to perform maintenance operations enable disable etc on Meridian 1 or Succession CSE 1000 system hardware OTM Web conf
11. Figure 91 Add Object Palette dialog box Add Object Palette x Symbol Classes i 7 Drag a Subclass Symbol to the desired Submap Close Help 4 Select and Drag the standard WindowsNT icon from the Symbol Subclasses Figure 92 onto the appropriate location on the Network Map 553 3001 230 Standard 2 00 January 2002 Initial configuration tasks 179 Figure 92 Add Object Palette dialog box II 5 The Add Object dialog box will open Fill in the Label field OTM Server A in this example Figure 93 Installing and Configuring Optivity Telephony Manager Release 1 2 180 Initial configuration tasks Figure 93 Add Object dialog box OTM Server 9 2 2 Capabilities General Attributes IP Map OTM Server ok N 6 Select IP Map under Object Attributes and click the Set Object Attributes button Figure 94 553 3001 230 Standard2 00 January 2002 Initial configuration tasks 181 Figure 94 Add Object gt IP Map General Attributes OTM Server 7 Select and fill in the entries for Hostname IP Address and Subnet Mask Figure 95 Installing and Configuring Optivity Telephony Manager Release 1 2 182 Initial configuration tasks Figure 95 Add Object Set Attributes dialog box Add Object Set Attributes x IP Map Name vaes 0 1 Hostname pmpkzs5 engwest baynetworks com IP Address 134 177 222 127 Subnet M
12. For information on the Client Utility please refer to Using Optivity Telephony Manager 553 3001 330 Security device dongle The process for checking the security device commonly referred to as the dongle is different in OTM when compared to MAT In MAT every Client is required to have a dongle In OTM the dongle attached to the OTM Server allows access for all of the OTM Clients configured on the server When OTM is launched from an OTM Client the OTM Server s dongle is checked The OTM Client cannot launch the OTM System Window if the OTM Server s dongle is missing If the dongle has been removed from the OTM Server it takes approximately five minutes once it has been reattached for the OTM Client to recognize the dongle 553 3001 230 Standard2 00 January 2002 71 Chapter 2 Initial configuration tasks After installing the OTM Server Software follow the steps under Log in and change the default password to connect to the Meridian 1 or Succession CSE 1000 system and change the default OTM password Test the connection using the sample site and system configuration See Test the connection on page 78 After connecting successfully refer to Add sites and systems via the OTM Navigator window on page 86 to configure your own sites and systems The complete list of OTM configuration procedures includes e Configuring a modem for OTM applications in Windows on page 72 e Log in and
13. Licensee will immediately destroy or return to Nortel Networks the Software user manuals and all copies Nortel Networks is not liable to Licensee for damages in any form solely by reason of the termination of this license 8 Export and re export Licensee agrees not to export directly or indirectly the Software or related technical data or information without first obtaining any required export licenses or other governmental approvals Without limiting the foregoing Licensee on behalf of itself and its subsidiaries and affiliates agrees that it will not without first obtaining all export licenses and approvals required by the U S Government 1 export re export transfer or divert any such Software or technical data or any direct product thereof to any country to which such exports or re exports are restricted or embargoed under United States export control laws and regulations or to any national or resident of such restricted or embargoed countries or ii provide the Software or related technical data or information to any military end user or for any military end use including the design development or production of any chemical nuclear or biological weapons 9 General If any provision of this Agreement is held to be invalid or unenforceable by a court of competent jurisdiction the remainder of the provisions of this Agreement shall remain in full force and effect This Agreement will be governed by the laws of the state of Cali
14. Minimum X11 Release Required X11 Pkgs Required Alarm Management X11 R22 or later Pkg 164 242 243 and 296 Additional pkgs for Alarm Notification Pkg 55 and 315 Maintenance Windows X11 R22 or later Pkg 164 242 243 and 296 System Terminal Overlay Passthru X11 R22 or later Pkg 164 242 and 296 Ethernet connection for Station Administration Traffic Analysis and ESN ART X11 R22 or later Pkg 164 242 and 296 SMNP Alarms Open Alarms X11 R22 or later Pkg 315 Data Buffering and Access Ethernet X11 R24 or later Pkg 351 Data Buffering and Access Serial N A N A 553 3001 230 Standard 2 00 January 2002 Initial installation tasks 27 Table 1 Meridian 1 X11 system software release and packages continued OTM Application Minimum X11 Release Required X11 Pkgs Required M1 Database Disaster Recovery X11 R24 or later Pkg 164 242 296 and 351 Virtual Terminal Server X11 R22 or later for access over IP Pkg 164 242 and 296 OTM Server hardware requirements The OTM Server must meet the following minimum hardware requirements Refer to Appendix A OTM engineering guidelines for more information on OTM Server hardware requirements Note This information is subject to change For the latest system requirements see the OTM General Release Bulletin ntel Pentium II Processor 400MHz or faster CPU e 2 GB hard drive o
15. OTM Client station update 1 record 5 seconds LDAP Sync operation 10 records second For 100 000 records approximately 2 8 hours 9 hours 32 400 seconds 32 400 seconds 1 record 3 seconds 6 480 records lines 553 3001 230 Standard2 00 January 2002 OTM engineering guidelines A 9 6 480 lines 2000 lines per system approximately 3 Meridian 1 systems Network bandwidth Station peak operations 80kb second LDAP Sync operation 720kb second Percent usage of network approximately 0 7 Network 100 Mb second Percent usage per system 80 Kb second 100 Mb second approximately 0 1 35 allowed usage 0 1 per system approximately 350 Meridian 1 systems Option 11C 26 Meridian 1 or Succession CSE 1000 systems or 10 800 lines Routine operation If administration is done primarily through the OTM Windows interface If Web Desktop Services Write for End Users is not configured then Adds Moves Changes approximately 23 8 If Web Desktop Services Write for End Users is configured then Adds Moves Changes approximately 29 8 If administration is done primarily through the OTM Web interface If Web Desktop Services Write for End Users is not configured then Adds Moves Changes approximately 36 0 If Web Desktop Services Write for End Users is configured then Adds Moves Changes approximately 42 0 OTM Client usage on OTM Server approximately 4 per Client 80 CPU time 4 per Client
16. and technical publications through the Internet at www nortelnetworks com From the main page select Customer Support followed by Documentation How to get help If you purchased a service contract for your Nortel Networks product from a distributor or authorized reseller contact the technical support staff for that distributor or reseller for assistance 553 3001 230 Standard2 00 January 2002 25 Chapter 1 Initial installation tasks This chapter contains e Optvity Telephony Manager OTM installation requirements e Achecklist that is designed for you to use as a reference when beginning a new OTM installation e Procedures to install the OTM server software validate the installation and configure OTM features OTM Server software installation begins on page 33 A Microsoft Windows NT installation example to help the new Windows NT and OTM administrator get started begins on page 189 OTM is designed for use in either Windows NT Windows 95 Windows 98 or Windows 2000 operating environments Only the Windows NT and Windows 2000 environments support the server client and web interface features of OTM OTM combines with Optivity Network Management System NMS 9 0 1 and above to give an integrated data voice and video network as part of the Nortel Networks Unified Networking system The resulting integration provides converged LAN WAN and voice management and the capacity to monitor OTM server activity throu
17. where xxxxxxis your login name OVLA all OVLA CUST all CUST HOST MAT yes MAT READ ONLY no OPT LAPW FLTH LOCK AUDT INIT 553 3001 230 Standard 2 00 January 2002 Initial configuration tasks 125 MEM AVAIL U P 3352149 USED 203178 TOT 3555327 DISK RECS AVAIL 2764 DCH AVAIL 15 USED 1 TOT 16 AML AVAIL 10 USED 0 TOT 10 REQ end Note If you are using serial connections skip this step If you are using Ethernet or PPP connections configure a PTY for each OTM application that will run simultaneously with other applications over Ethernet or PPP For example Maintenance Windows and System Terminal each require a PTY if they run at the same time If you have enough free ports Nortel Networks recommends that you configure at least two PTYs You can allocate a maximum of 8 PTYs maximum of 4 PTYs on an Option 11C or a Succession CSE 1000 system Find an empty TTY slot gt LD 22 PT2000 REQ gt prt TYPE adan tty ADAN TTY O CTYP PTY DNUM 0 PORT O0 DES ptyO FLOW NO USER SCH XSM NO TTYLOG 0 PORT 7 DES jonspty FLOW NO USER MTC SCH BUG XSM NO TTYLOG 0 BANR YES Installing and Configuring Optivity Telephony Manager Release 1 2 126 Initial configuration tasks ADAN TTY 8 CTYP SDI2 DNUM 8 DES TECHSUN FLOW NO USER MTC SCH CTY BUG XSM NO TTYLOG 0 BANR YES REQ OVLOOO gt LD 17 CFN000 MEM AVAIL U P 3352149 USED 203178 TOT 3555327 DISK RECS
18. 0 0 class B subnet The other resides on a different network ID 192 168 40 0 class C subnet All the IP address numbers in the figure are only examples You must have different IP address numbers according to your network address scheme Contact your network administrator for any IP address number assignment Note Windows NT 4 0 Workstation Server can only route data on two different subnets Install two NICs into the Windows NT computer Refer to the NICs manuals on how to install the cards and drivers In general configuring TCP IP protocol for two NICs is the same in both Microsoft Windows NT Workstation and Server The only difference is that NT workstation only supports static routing which means the user has to configure the routing table manually using the route command utility Windows NT server supports both static and dynamic routing Dynamic routing requires installing RIP Routing Information Protocol through Network Control Panel RIP will talk to all neighbor routers and automatically construct and update the routing table Windows NT Workstation Server 4 0 Network Configuration Open the Control Panel window and double click on the Network icon Configure the following data Identification tab Enter identification information Computer name identify the computer name for Microsoft Networking Installing and Configuring Optivity Telephony Manager Release 1 2 206 Windows NT reference W
19. 20 OTM Clients Off hours operation Station update 1 record 6 seconds OTM Client station update 1 record 5 seconds LDAP Sync operation 10 records second For 100 000 records approximately 2 8 hours 9 hours 32 400 seconds 32 400 seconds 1 record 6 seconds 5 400 records lines 5 400 lines 400 lines per system 2 simultaneous systems approximately 26 Meridian 1 or Succession CSE 1000 systems Installing and Configuring Optivity Telephony Manager Release 1 2 A 10 OTMengineering guidelines Network bandwidth Station peak operations 40 Kb second LDAP Sync operation 720kb second Percent usage of network approximately 0 7 Network 100 Mb second Percent usage per system 40 Kb second 100 Mb second approximately 0 05 35 allowed usage 0 05 per system approximately 700 Meridian 1 or Succession CSE 1000 systems Example 4 configuration calculations Option 81 2 Meridian 1 systems or 4 400 lines e Routine Operation CDR plus traffic approximately 3 5 per system If administration is done primarily through the OTM Windows interface Adds Moves Changes approximately 9 7 If administration is done primarily through the OTM Web interface Adds Moves Changes approximately 14 67 e Off hours operation Parsing plus Cost Report 20 records second 18 hours of call collection operation 64 800 seconds 64 800 seconds 3 call records second system 194 400 call records per
20. 47 11 33 182 M1 E Sample Site Cancel Santa Clara 1 Network Settings Refresh Sample System S Retesh M SCH T MTC Telnet Port Meridian Mail Help c fi Toronto Lab BUG TRF Option 11C110 m Serial Settings Bits per second Data bits Parity Stop bits Iv Log et Path T system32 T oronto Lab Option 110110 txt Size K 256 o Change Marker End of Fil Enable All Disable All Scns e The fields for Meridian 1 port user types are enabled default SCH If you select a non Meridian 1 system a Virtual Port Properties dialog box similar to Figure 66 opens 553 3001 230 Standard 2 00 January 2002 Initial configuration tasks Figure 66 Configuring Virtual Ports Telnet system logging enabled Virtual Port Properties x Virtual Port 0 Iv Enabled E Devices E Sample Site NCE 47 114 45 1 Sample System Meridian Mail E a Testing Opt 11C 134 177 CPP 134 177 22 SC9 47 114 45 3 Nce 47 114 45 1 n Enable All Disable All 47 114 45 109 M1 Sample Site NCE 47 114 45 109 Network Settings scH F MTC BUG TRF tr Telnet Port RS 139 DK Cancel Refresh Help m Serial Settings Bits per second Data bits m Stop bits z o 9 Size K EE Marker San Sande e The fields for both serial and PTY user types are disabled The
21. AVAIL 2764 DCH AVAIL 15 USED 1 TOT 16 AML AVAIL 10 USED 0 TOT 10 Choose an empty port number between 0 15 Choose a PTY number 0 7 In this example we find TTY 13 to be free and assign PTY 0 REQ chg TYPE adan ADAN gt new tty n where n is an available TTY port 0 15 TTY TYPE gt pty PORT lt z gt where z is an available PTY port 0 7 DES gt lt n gt DES gt new pty FLOW USER gt mtc bug sch TTYLOG BANR MEM AVAIL U P 3345946 USED 209381 TOT 3555327 DISK RECS AVAIL 2764 DCH AVAIL 15 USED 1 TOT 16 553 3001 230 Standard2 00 January 2002 Initial configuration tasks 127 AML AVAIL 10 USED 0 TOT 10 ADAN DATA SAVED ADAN gt end 6 Configure ethernet and PPP at the Meridian 1 or Succession CSE 1000 system Note The host names M1ACTIVEIP M1INACTIVEIP and IP addresses used in the following instructions are only examples Actual host names and IP addresses should conform to your network plan e In LD 117 configure an IP address at the Meridian 1 or Succession CSE 1000 system gt LD 117 gt NEW HOST MIACTIVEIP 47 1 1 10 gt CHG ELNK ACTIVE MlACTIVEIP e If you are using a backup inactive IOP use LD 117 to configure it as well This step does not apply to Option 11C Compact systems e The backup inactive IP is only used when switch is in split mode gt NEW HOST MIINACTIVEIP 47 1 1 11 gt CHG ELNK INACTIVE MIINACTIVEIP e Configure the subnet mask gt CHG MASK 2
22. Depending on whether you have selected a serial or network connection the fields that can be configured will be enabled 5 Select Connect Now once you have configured the settings for the connection If the connection is successful the session window will show Connected in the window title For serial connections the session will be connected if the port is available this does not indicate that the device is connected to the serial port For more information on the Data Buffering and Access Application see Using Optivity Telephony Manager 553 3001 330 Set Up the LDAP Server The LDAP Server utility allows you to link and synchronize the OTM and Corporate LDAP databases OTM acts as an LDAP Client to the Corporate LDAP Server database You can use the LDAP Server to link an employee entry in the OTM directory to an entry in the LDAP directory If employee data exists in the LDAP directory you can select and add the employee entry into the OTM directory Or if the employee entry resides in both directories you can select and link the entry When you link an entry between the OTM directory and the LDAP directory OTM updates the entry s attribute data when you synchronize the directories The following are examples of LDAP attributes First name e Last name 553 3001 230 Standard2 00 January 2002 Initial configuration tasks 143 Department e Telephone extension Note Scheduled synchronization will only sy
23. IP address Default Gateway and WINS servers At the command prompt enter winipcfg and press Enter Security guidelines for Windows NT This section provides a brief overview of the security provided by the Microsoft Windows NT operating system environment It also includes discussions of the general policies recommended by Nortel Networks to maintain a secure environment for your programs and data Installing and Configuring Optivity Telephony Manager Release 1 2 212 Windows NT reference This section focuses on areas of special interest to Windows NT system administrators who also perform OTM administration Refer to the Microsoft Windows NT documentation for additional information about using and administering a Windows NT operating system The Windows NT administrator should become familiar with the best practices and caveats discussed in this section e Installation e General Policies on page 213 e Secure the User Accounts on the Windows NT System on page 213 e Passwords on page 215 e Audit Trail and Security Log on page 216 e System Services on page 216 e Network Sharing on page 216 e Networking on page 217 e Remote Access on page 217 Installation e Remove hardware components that you consider to be security risks or disable them through the computer BIOS Assigning a BIOS password is highly recommended e Secure the server physically to prevent unauthorized users
24. Installation and Administration 553 3001 216 Describes M3900 series telephones and related features The M3904 and M3905 telephones provide access to an OTM generated Corporate Directory X11 Software Features Guide 553 3001 306 Describes features associated with the Meridian 1 system For each feature information is provided on feature implementation feature operation and interaction between features Software Input Output Guide X11 Administration 553 3001 311 Describes the prompts and responses for the Meridian 1 system s command line interface CLI This guide includes information on overlay programs that are classified as administration overlays 553 3001 230 Standard 2 00 January 2002 Preface 23 Software Input Output Guide System Messages 553 3001 411 Describes the meaning of the messages generated by the Meridian 1 system Software Input Output Guide X11 Maintenance 553 3001 511 Describes the prompts and responses for the Meridian 1 system s command line interface CLI This guide includes information on overlay programs that are classified as maintenance overlays Option 11C Planning and Installation 553 3021 210 Provides information on the Survivable IP Expansion SIPE feature for Option 11C systems Succession Communication Server for Enterprise 1000 Planning and Installation Guide 553 3023 210 Provides information on the Survivable IP Expansion SIPE feature for Succession CSE 100
25. Intel Pentium Processor or equivalent Pentium II 300 MHz for running Telecom Bllling System 2 GB hard drive with 500 MB of free space with IDE interface 64 MB of RAM 128 MB of RAM is recommended for improved performance and for the Billing Enhanced level applications CD ROM drive and 3 1 2 inch 1 44 MB floppy disk drive SVGA color monitor and interface card using a minimum monitor setting of 800x600 Ethernet network interface Windows compatible mouse or positioning device Windows 95 Windows 98 Windows 2000 or Windows NT Workstation 4 0 or Server An OTM Client a computer that accesses the OTM Server requires the following 200 MHz Intel Pentium Processor or equivalent Pentium II 300 MHz for running Telecom Billing System 2 GB hard drive with 500 MB of free space with IDE interface 64 MB of RAM 128 MB of RAM is recommended for improved performance and for the Billing Enhanced level applications CD ROM drive and 3 1 2 inch 1 44 MB floppy disk drive SVGA color monitor and interface card using a minimum monitor setting of 800 x 600 553 3001 230 Standard 2 00 January 2002 OTM engineering guidelines A 19 e Ethernet network interface e Windows compatible mouse or positioning device e Windows 95 Windows 98 Windows 2000 or Windows NT Workstation 4 0 or Server A Web Client a computer that uses a web browser to Access OTM Server requires the following 160 MHz Intel Pentium Processor or equivale
26. Launch Display current fa Pathtrace application Pathtrace application Pathtrace application End Node Locator End Node Locator application Ping Launch ping App aultSummary bat N Name PFN PFN amp Enterprise Server Probe VLAN FaultSummary N Name PFN PFN Black Box All URL_WITH_HOSTNAME_AND_PROTOCOLWF A ManagementServer DICTAE n Ai To Launch Fault Summary Select the OTM icon and use the right click menu to launch Fault Summary Figure 75 553 3001 230 Standard 2 00 January 2002 Initial configuration tasks 161 Figure 75 Launch Fault Summary Ed InfoCenter Resources oice Management mf x File Edit View Options Admin Tools Window Help oleja s x al amp x OE E infocenter SSS InfoCenter EH SubType C3 Custom H E Network Seeds Optivity Telephony Manager Resources EBER Bridges Configuration gt a Me Weblinks gt L1 ubs uu M IM G3 Internet Open amp l Probes Cut W Routers Copy E ae Net Aware Select ubnets M amp Switch Communities Device View Switches Properties e WANE 3 WANS j aj aj Pj uj 9j Updating Resources voice Management NMS localhost Start August 3 2000 5 02 PM Configuring OTM The Optivity Telephony Manager Server needs to be set up to forward traps to Optivity NMS Forwarded traps must be in the OTM Open Alarm
27. Migration OTM Setup dialog box 0000 cee eee 64 Figure 29 MAT Backup Database Choose Destination Location 65 Installing and Configuring Optivity Telephony Manager Release 1 2 14 Figures Figure 30 Figure 31 Figure 32 Figure 33 Figure 34 Figure 35 Figure 36 Figure 37 Figure 38 Figure 39 Figure 40 Figure 41 Figure 42 Figure 43 Figure 44 Figure 45 Figure 46 Figure 47 Figure 48 Figure 49 Figure 50 Figure 51 Figure 52 Figure 53 Figure 54 Figure 55 Figure 56 Figure 57 Figure 58 Figure 59 Figure 60 Figure 61 Figure 62 Figure 63 Figure 64 TN license warning dialog box 2 00 e eee eee eee 68 TN license emor dialog DOX La ese de RR RE RR ae RO RR reas 69 Client removed dialog box lsessssesseel ere 70 Change Password dialog box lsllelseesellelelees T7 Add Communications Profile dialog box lille sess 79 System Properties Communications Ethernet connection type 80 System Properties Communications PPP connection type 81 System Properties Communications Serial connection type 82 Customer Properties General dialog box lille sess 83 System Properties Applications dialog box 0000 eee eee 85 New Site Properties dialog box liliis 87 Add System dialog BOX oco ast uuu dakta cde a de Road ee dede 88 System Properties Generaltab l lll lees 89 Add Communications Profile dialog
28. NIC address For example all computers on Network ID 200 45 0 0 will set default gateway as the First NIC 200 45 20 1 Computers on Network ID 192 168 40 0 will configure default gateway as Second NIC 192 168 40 11 Windows 95 TCP IP Configuration Open the Control Panel double click on the Network icon This will display the Network dialog Configuration tab Select TCP IP Properties IP Address check Specify an IP Address and type in the IP address and subnet for this machine WINS Config specify the WINS server addresses here Gateway enter the NIC address of the Windows NT router which belongs to this subnet for example 192 168 40 11 DNS Config enter the DNS server address es Installing and Configuring Optivity Telephony Manager Release 1 2 208 Windows NT reference Identification tab Enter the computer name for Microsoft Network Click the OK button to save all configurations and reboot the machine Meridian 1 and Succession CSE 1000 TCP IP Configuration The first NIC address you enter will be your Meridian 1 or Succession CSE 1000 system s default gateway Use Overlay 117 to add the new gateway address into the Meridian 1 or Succession CSE 1000 system s routing table This will allow the system to forward messages back to the PC clients The host name and IP addresses below are only examples Consult your network administrator for the actual host names and IP addresses 1 Use LD 1
29. PC that Has a reserve PCI Card slot for a SCSI Interface Card See Hard Disk on page A 20 for details Has a spare storage bay and power for adding an internal hard disk Can accommodate increasing the memory capacity to 512 MB or greater Most PCs have 2 to 4 memory card slots that can accommodate 32 MB 64MB 128MB and etc DIMMS OTM Server Minimum Hardware Requirements The OTM Server must meet the following minimum hardware requirements 400 MHz Intel Pentium II Processor or equivalent 3 GB hard drive 1000 MB free space plus customer data storage requirements with ATAPI interface refer to Hard Disk on page A 20 for details 256 MB of RAM refer to Physical Memory on page A 19 for details CD ROM Drive and 3 1 2 inch 1 44 MB floppy disk drive Installing and Configuring Optivity Telephony Manager Release 1 2 A 18 OTM engineering guidelines SVGA Color Monitor and interface card using a minimum monitor setting of 800x600 Two Ethernet Network Interface cards are required to support connection with the Meridian 1 via Ethernet and Customer LAN Hayes compatible modem is optional for connection to remote systems required for polling configurations 56K BPS PC COM port with 16550 UART Windows compatible mouse or positioning device PS2 mouse preferred to free up a PC serial port OTM running in standalone mode a computer that directly accesses Meridian 1 requires the following 200 MHz
30. SN ooi Beil es etek Ux abus deco ea td teque s be on dt a 193 Initial Workgroup Configuration 0 000 c eee A 194 Configuring system selling amp iscsi u ice see becca haw e Ph ee ARS EAER RAE 195 Creating an Emergency Repair Disk 0 00 e eee 195 Completing the Windows NT Installation llle 195 Remote Access Service Installation 0c cece eee 196 Bac vh TOP aee uaa icu a Roc ERR RE CE PU ERR GE MORE dd pa ibloh dri aed 197 Grant PeInissiitI gi ebes quA a RARE REX A Paha ded PX Rr BE RA 198 EUNTES oou ene Man Ga hee i ie dura LL Mu Ma 198 Encrypted Passwords and Data Encryption 0 00 199 PME aiia pta Rr PRECES CR RRNA LRRD FUR OD EE e Pao 199 RAS CICD eee cbr ERE E Pbi ee ed ee ee eee ee ree ee 199 Testing Network Cards sn kei hd ee en dhe dah we EX E oa eee REE SER ERR 200 553 3001 230 Standard2 00 January 2002 Contents 11 Internet Explorer Installation llle 201 Windows NT Service Pack 5 installation sss RR RR Rn 202 Windows NT 4 0 Option Pack installation llle 202 Reinstall Service Pack 5 0 0 ccc eee 203 Setting up a separate Windows NT account 0 000 eee eee eae 203 Configuring a Windows NT Server or Workstation as an IP router 204 PSPS unciae owed cb dura qua axe dada ea ee nt ieu aste oa ac edet ce 204 SEUD osobrsessu4 eb riderr eienares qe rA RENE XAR P Sede aR S 205 Windows NT Workstation Server
31. Select the user group from the drop down box and then check the pages that you want to be visible to users in that group The list of pages mirrors the hierarchical structure in the OTM Web Navigator tree Note The Save button only submits the changes on the selected User Group Figure 60 OTM Administrator Web Access Security page rosoft Internet Explorer provided by Nortel Networks fay a Did 3 B jl Fie Edit View Favorites aes ui Refresh Home Search Favorites History Mail N RTEL NE Logout Rep T M D Web Access security Eaiipinert Web Navigator Access Security Setup Telephones Group Access Permissions Users Billing Services m Username Directory Administrators v NT User Group OTMTECHPUBSAdministrator OTMTECHPUBSidjlemas Menu Application Sub Application Allow Access OTMTECHPUBSiparrisha Equipment je gt gt gt vi gt gt Current Status gt gt Web Navigator Access gt gt System Navigator gt gt Session Monitor gt gt Virtual System Terminal gt gt gt gt Maintenance Pages gt gt gt gt Alarms gt gt WebURL gt gt gt gt MDECT gt gt gt gt WebTBS gt gt System Alarms gt gt Telephones gt gt gt gt gt gt Find gt gt Billing Services gt gt gt gt gt gt Telecom Billing gt gt Directory p s gt gt Directory Update gt gt Desktop Services Web Administration 3 End User Access a
32. Server By default IIS will install the FTP Publishing Service This service may be set to start automatically and will cause ITG applications to fail Microsoft Transaction Server Microsoft Data Access Components MDAC Microsoft Management Console NMC NT Option Pack Common Files Note Chapter 3 Windows NT reference on page 189 provides detailed information on installing and configuring Windows NT for use with OTM e Windows 2000 Server and Service Pack 1 for Windows 2000 e Microsoft Internet Explorer 5 01 or Netscape Navigator 4 5 or higher 553 3001 230 Standard 2 00 January 2002 Initial installation tasks 29 Network card drivers Note Ask the network card manufacturer about the type of network card gt and the availability of the required software driver Support for Microsoft Windows 2000 Support for the Windows 2000 operating system was introduced with OTM 1 01 The following configurations are supported Windows 2000 Server as an OTM 1 2 server Windows 2000 Server as an OTM 1 2 server with a combination of Windows 95 Windows 98 Windows NT 4 0 Workstation or Windows 2000 Professional as clients Windows 2000 Professional as an OTM 1 2 standalone PC Windows 2000 Professional as an OTM 1 2 Web server The following configuration of OTM 1 2 is not supported on Windows 2000 Windows 2000 Professional as an OTM 1 2 Windows file server PC Client requirements A PC Client a co
33. When asked for the location of the MAT database type or browse to the location where the Common Data folder was backed up in step 1 Note For additional information on migrating the database from MAT to OTM see Migrating data from MAT to OTM on the same PC on page 63 Migrating data from MAT to OTM on a new Windows 2000 PC On a new PC with Windows 2000 or an existing PC that has had its hard drive initialized before the installation of Windows 2000 use the following procedure 553 3001 230 Standard 2 00 January 2002 Initial installation tasks 67 Copy and rename the Nortel directory in the current copy of MAT Move the renamed Nortel directory to the Windows 2000 PC Perform a fresh installation of OTM on the new Windows 2000 PC See OTM Server software installation on page 33 4 Follow the procedure outline in Migrating data from MAT to OTM on the same PC on page 63 beginning with step 4 to migrate the data from MAT to OTM MAT OTM migration summary Table 2 and Table 3 summarize the procedures for migrating data from MAT to OTM The migration procedures apply to the MAT version and OTM mode such as Windows NT server or standalone shown in each table Table 2 summarizes the migration steps to use OTM in Windows NT server mode It also lists the MAT versions by target directory on the Windows NT system Table 2 Migration for OTM Windows NT server mode MAT data migration for OTM Windows N
34. a buffer box SCH if information is collected hourly from the Meridian 1 or Succession CSE 1000 system 5 Configure OTM users on the Meridian 1 or Succession CSE 1000 system 6699 User input is shown in bold following the gt prompt For example gt LD 17 Install the appropriate release minimum is Release 22 for Meridian 1 and Release 25 30 for Succession CSE 1000 of X11 software Perform an INIT Note The OTM application will not function properly if an INIT has not been performed Configure LAPW OTM communicates with the Meridian 1 and Succession CSE 1000 systems through LAPW IDs and passwords configured on the Meridian 1 and Succession CSE 1000 systems gt logi ID where ID is the login ID Note When a Limited Access Password LAPW is defined to collect traffic data from LD 2 configure the password to have access to all customers by setting the CUST prompt to ALL For more information about Limited Access to Overlays see X 1 Software Features Guide 553 3001 306 PASS lt XXXXXX gt where XXXXXX is the level 1 or level 2 password 553 3001 230 Standard2 00 January 2002 Initial configuration tasks 123 WARNING THE PROGRAMS AND DATA STORED ON THIS SYSTEM ARE LICENSED TO OR ARE THE PROPERTY OF NT BNR AND ARE LAWFULLY AVAILABLE ONLY TO AUTHORIZED USERS FOR APPROVED PURPOSES UNAUTHORIZED ACCESS TO ANY PROGRAM OR DATA ON SYSTEM IS NOT PERMITTED THIS SYSTEM MAY BE MONITORED
35. an application a Select the application in the Applications box b Select a Communication Profile from the drop down list in the Selected Application box A check mark appears next to the application and the Enabled box is also checked To disable an application a Select the application in the Applications box b In the Selected Application box click the Enabled check box to remove the check mark 553 3001 230 Standard 2 00 January 2002 Initial configuration tasks 99 13 Click the Customers tab The System Properties Customers dialog box opens Figure 49 Figure 49 System Properties Customers dialog box Sample Site Sample System System Properties x General Communications System Data Applications Customers customer0 Add Delete Properties Cancel Apply Help This dialog box lists the customers currently defined for this Meridian 1 or Succession CSE 1000 system You may add new customers delete customers or review the properties of a selected customer When you add a new customer you configure the Meridian 1 or Succession CSE 1000 system features and numbering plans that are available to the customer This information it is not automatically updated on the Meridian 1 or Succession CSE 1000 system and must be updated by using LD 15 customer data block Note Customer information is required for Station Administration CPND and ESN applications Installing and Conf
36. border displays Telnet System and the selected device s IP address configured in OTM Navigator In the Port field you can specify a Telnet port number other than the port number specified in the Applications page in System Properties 3 Check the Log check box to turn on data capture The log file name defaults to the Site and System name plus a txt extension The path and the file name can be changed by typing in the edit box or clicking the Change button Installing and Configuring Optivity Telephony Manager Release 1 2 140 Initial configuration tasks The maximum size of the log file is customizable in the Size field on a per system basis and defaults to 256K Once the file size reaches the limit the Terminal Server starts from the beginning of the file overwriting the oldest logs Because of the circular nature of the log the Terminal Server writes an end of file marker which is customizable in the Marker field at the end of the log entries The log records the time and date of when a client connects and disconnects to the virtual port and writes all text received from and sent to the host This allows a network administrator to keep an activity log of the virtual port connection If this ASCII log is to be viewed from a web browser the file should be stored in a web accessible path 4 Click OK to store the changes or Cancel to discard them 5 To disable a virtual port connection for a device e Double cl
37. c 1 of the Commercial Computer Software Restricted Rights clause of FAR 52 227 19 and the limitations set out in this license for civilian agencies and subparagraph c 1 ii of the Rights in Technical Data and Computer Software clause of DFARS 252 227 7013 for agencies of the Department of Defense or their successors whichever is applicable 6 Use of software in the European Community This provision applies to all Software acquired for use within the European Community If Licensee uses the Software within a country in the European Community the Software Directive enacted by the Council of European Communities Directive dated 14 May 1991 will apply to the examination of the Software to facilitate interoperability Licensee agrees to notify Nortel Networks of any such intended examination of the Software and may procure support and assistance from Nortel Networks 7 Term and termination This license is effective until terminated however all of the restrictions with respect to Nortel Networks copyright in the Software and user manuals will cease being effective at the date of expiration of the Nortel Networks copyright those restrictions relating to use and disclosure of Nortel Networks confidential information shall continue in effect Licensee may terminate this license at any time The license will automatically terminate if Licensee fails to comply with any of the terms and conditions of the license Upon termination for any reason
38. data directly from an installed switch by scheduling an upload with the File menu Update System Data command in the System window Update System Data uses the communication profile for Station Administration However configure the Release number here first to allow available applications to show up properly in the Applications Tab 553 3001 230 Standard2 00 January 2002 Initial configuration tasks 97 12 Click the Applications tab The System Properties A pplications dialog box opens Figure 48 Figure 48 System Properties Applications dialog box Sample Site Sample System System Properties Alarm Management Sample Ethernet Call Tracking Sample Serial ESN Sample Ethernet Maintenance Windows Sample Ethernet Station Admin CPND List M Led Sample Ethernet System Terminal Overlay Pa Sample Ethernet System Terminal V T220 Sample Serial Traffic Sample Serial SampleEthemet Note If the system is an Option 11C survivable cabinet or a Succession CSE 1000 survivable Media Gateway the ESN and Station Admin CPND List Manager applications are not available Installing and Configuring Optivity Telephony Manager Release 1 2 98 Initial configuration tasks This tab defines the OTM applications that will appear in the System window and the communications profile to be used with each application Note You must enable an application for it to be available in the System window To enable
39. data on OTM Refer to ITG Line 2 0 i2004 Internet Telephone 553 3001 204 for a detailed description of these steps 1 Manually add an ITG card node It is required that each Media Gateway have its own node if the cabinets are not in the same location as the Call Server Configure the ITG line card properties Configure the DSP profile data Configure the Call Server ELAN IP address Survivable Media Gateway ELAN IP address and TLAN voice port For the Meridian 1 ELAN IP address enter the Succession CSE 1000 ELAN IP address of the Call Server 553 3001 230 Standard 2 00 January 2002 Initial configuration tasks 135 Define the Survivable Media Gateway IP address in OTM There is an extra field in OTM to configure the Survivable Media Gateway IP address and TLAN port In the text box labeled Survivable Cabinet IP enter the same secondary IP address as the Media Gateway s ELAN IP address If the Media Gateway is non survivable leave the default value of 0 0 0 0 See Figure 63 on page 133 Note The ELAN address of the Survivable Media Gateway must be on the same subnet as the Call Server If the Media Gateway is on a different subnet use the VLAN concept to keep both ELAN addresses on the same subnet 5 Configure SNMP traps and ELAN GW Routing table 6 Configure security for SVMP access 7 Configure the Alarm Notification feature in OTM Transmit ITG Line 2 0 node configuration data from OTM to the I
40. dialog box displays the percentage status of OTM installation which application files are being copied and their locations Figure 13 Figure 13 Copy files Copying Common Services program files dAnortehcommon services program files smp emp 1 Cancel Installing and Configuring Optivity Telephony Manager Release 1 2 46 Initial installation tasks Database Rebuild 15 Before the Setup program has finished copying program files to your hard drive you will be prompted to rebuild your Station Database files The dialog has four buttons as shown in Figure 14 e Rebuild To rebuild the current site and system e Skip To skip the rebuild process for this site Rebuild All Rebuild all sites and systems e Cancel To cancel the rebuild process Figure 14 Station Database Rebuild Confirm System Rebuild Ed Rebuild files within system 11CTEM 14 11CTEM 1 Skip Rebuild All Cancel This option allows you to rebuild the Station database of a previous MAT or OTM installation for use with the current version of OTM Note On a new installation you should choose Rebuild All so that the installation process will build the Sample Data included with OTM You may decide to rebuild specific sites and systems only using the Skip button When installing for the first time click the Rebuild button Read Me File This dialog prompts you to read the readme txt file 16 Click Yes to view the Read Me file or
41. displayed Therefore if an OTM object is not defined in the Network Map OtmStMon should not be invoked for an event The invocation format for OtmStMon is as follows OtmStMon lt selection_name gt lt object_status gt Where lt selection_name gt HP OV NNM s unique selection name for an object item on the Network Map object status one of the following textual strings Unknown Normal Warning Minor Major Critical Restricted Testing Disabled Managed Unmanaged If the OTM Status Monitor is not called then the color of the object displayed on the Network Map will not change for the incoming event Note If no object is defined for the OTM Server on the Network Map a call to OTM Status Monitor will result in an error Therefore do not specify calls to OtmStMon if there is no OTM Server defined on the Map Note A call to the OTM Status Monitor will result in a message in addition to the original incoming event message being displayed in the NNM All Alarms Browser Figure 89 This message is logged whenever the OTM Status Monitor changes the color of an object 553 3001 230 Standard 2 00 January 2002 Figure 89 All Alarms Browser All Alarms Browser File Actions View Help Ack Cor Severity Date Time O F1 F1 mi r mi F 4 Normal Normal Normal Normal Normal Normal Normal Normal pmpkzsS pmpkzsS pmpkzsS pupkzs5 pupkz
42. executables but uses the common data from the OTM server You must have the OTM Server software installed prior to installing the client software Serial Number and Keycode 8 Enter the serial number and keycode which you received with your OTM software package in the Enter Keycodes dialog box Figure 8 The serial number and keycode determine which applications are installed during the software installation process The serial number and keycode also determine the maximum number of terminal numbers TNs or sets telephones and 553 3001 230 Standard 2 00 January 2002 Initial installation tasks 41 OTM Clients that can be configured in your OTM system In determining your maximum number of TNs only telephone TNs and virtual TNs are counted Trunk TNs are not included To purchase licensing for additional TNs or Clients please contact your OTM vendor Click Next to continue Figure 8 Enter Keycodes Enter Keycodes Enter the serial number details and keycode for the software packages Serial Number Licensed to Admin keene Destination for Application Files 9 Specify the root directory for installing OTM Application files Use the default directory or browse to specify a different location as shown in Figure 9 Click Next to continue Installing and Configuring Optivity Telephony Manager Release 1 2 42 Initial installation tasks Figure 9 Destination for Application Files Destination
43. general information on OIT Refer to the NTPs release notes and read me files that are provided with your Optivity NMS software package for specific information on OIT You can install OIT files for OTM on any platform that runs Optivity NMS as long as it supports the Java Runtime Environment required by OTM Web Applications JRE 1 2 2 In this case the user should follow the steps in this section In the case of co residence only possible on Windows NT the user only needs to understand the prerequisites and install OTM OTM installation takes care of the OIT integration steps Steps 1 through 6 as shown here are then not required Log into Optivity NMS as Administrator 2 Check for the environment variable LNMSHOME In Windows NT view environment variables using the System option in Control Panel on the Environment Variables tab This variable holds the path of the Optivity installation Typically c Optivity NMS All the executables are located in c Optivity NMS bin 3 Check for the environment variable OITHOME This environment variable points to the Optivity Integration Toolkit home directory Typically C Optivity oit If you cannot find OITHOME create it 4 Copy OTM OIT files to the appropriate sub directories in OITHOME All of the sub directories under Optivity Oit on the OTM CD ROM are copied to OITHOME 5 RunLNMSHOMBin oitinstall u full path of OTM OIT file gt for every oit file in the OTM directory
44. information on the integration of the HP OpenView HP OV Network Node Manager NNM management platform with Nortel Networks Optivity Telephony Manager OTM It discusses the type of integration supported The included procedures provide detailed step by step instructions on how to configure HP OV NNM to access OTM related functionalities and information Note Nortel Networks technical support for this feature is limited to support of the two software files that are distributed with OTM OtmOpenAlarms mib and OtmStMon exe These files are compatible with the version of HP OpenView that was current at the time your OTM software was released This section describes what you should know about integrating OTM with Optivity NMS It includes the following information Limitations on page 165 Hardware and Software Requirements on page 166 e System Integration on page 166 e Installation and Configuration on page 169 553 3001 230 Standard 2 00 January 2002 Initial configuration tasks 165 Figure 76 OTM alarm integration with HP OpenView Network Node Manager NNM HP OpenView Optivity Network Telephony M1 Alarms Meridian 1 Manager OTM NNM Succession CSE 1000 As seen in Figure 76 Meridian 1 systems Succession CSE 1000 systems Meridian Mail and other M1 devices send their alarms to the OTM server which can then collect the alarms and forward them to the NNM The NNM displays th
45. managed process ovalarmsrv has terminatec D Major Tue Oct 24 19 11 56 hsclp Zk us nortel com ovspmd managed process ovsessionmgr has terminat G Minor Wed Oct 25 16 06 19 134 177 222 210 Received event 1 3 6 1 4 1 562 3 3 5 0 10 enterpi E Normal Wed Oct 25 16 06 30 134 177 222 210 OTM Server Status Critical C Minor Wed Oct 25 16 40 14 134 177 222 210 Received event 1 3 6 1 4 1 562 3 3 5 0 10 enterpi DD Normal Wed Oct 25 16 40 23 134 177 222 210 OTM Server Status Critical L1 Minor Wed Oct 25 16 42 01 134 177 222 210 Received event 1 3 6 1 4 1 562 3 3 5 0 10 enterpi L1 Normal Wed Oct 25 16 42 10 134 177 222 210 OTM Server Status Critical GO Minor Wed Oct 25 17 06 19 134 177 222 210 Received event 1 3 6 1 4 1 562 3 3 5 0 10 enterpi D Normal Wed Oct 25 17 06 29 134 177 222 210 OTM Server Status Critical 4 rf 851 Alarms CriticatO Major 342 Minor 292 Waming Normal210 3 acknowledged LZ You can also highlight a specific alarm message on the NNM Alarm Browser and right click to display the message content in a separate window Figure 79 You may then analyze the different variables and their values Figure 79 Alarm Message Content Wed Nov 01 17 02 40 pmpkzs5 engwest baynetworks com OTM event 1 3 6 1 4 1 562 50 1 1 0 5 enterprise 1 3 6 1 4 1 562 50 1 1 generic 6 specific 5 no format in trapd conf 12 args 1 pups enterprises nt otm otmOpend4larm atmO penAlarmO bjects otmSeqNumber 0 Integer 91064 2 priva
46. maximum of 30 hops 1 10 ms 10 ms 10 ms lt gt 2 50 ms 50 ms 51 ms lt dg 3 70 ms 70 ms 80 ms lt E ES 4 250 ms 80 ms 50 ms lt H H gt Trace complete If you receive messages similar to those in the following two examples there must be a problem or configuration error at one of the routers on the network Consult your network administrator to resolve the problem Tracing route to destination IP address gt over a maximum of 30 hops 553 3001 230 Standard 2 00 January 2002 Windows NT reference 211 1 10 ms 10 ms 10 ms lt HHH HHH gt 2 Request timed out 3 Request timed out 4 Request timed out Or Tracing route to destination IP address over a maximum of 30 hops 10 ms 10 ms 10 ms lt H H gt 50 ms 50 ms 51 ms lt H HEH 70 ms 70 ms 80 ms lt HH HHH lt HHH HHH HHS reports Destination net unreachable Bm WDHB IP Configuration command The IPCONFIG command is available only in Microsoft Windows NT Workstation Server This command displays the computer s TCP IP settings At the command prompt you can enter the ipconfig all command to list all Windows NT TCP IP configurations To get help enter ipconfig Windows IP Configuration command The WINIPCFG command is available in Microsoft Windows 95 This command list all TCP IP settings such as
47. of sets telephones supported by OTM The upgrade installation is very similar to the initial installation You need a new keycode to upgrade to another OTM package or to increase the maximum number of OTM clients and sets telephones Upgrading your OTM PCs to Windows 2000 Upgrading an existing version of OTM On an existing Windows NT 4 0 server workstation or a Windows 95 98 PC that is being upgraded to Windows 2000 use the following procedure Note In this case a previous version of OTM exists on the PCs hard drive Back up the Common Data folder to a temporary directory Uninstall OTM Upgrade the PC to Windows 2000 A OQ N Create a directory where the new version of OTM will be installed for example C Wortel 5 Copy the Common Data folder from the temporary directory created in step 1 to the new directory that you created in step 4 6 Perform a fresh installation of your new version of OTM See OTM Server software installation on page 33 Select the directory created in step 4 as the root directory 7 The installation program will ask whether or not the existing Common Data folder is from MAT Select NO 553 3001 230 Standard 2 00 January 2002 Initial installation tasks 55 This action skips the MAT data migration process Note The build to build conversion process will convert the existing OTM data to the newer version of OTM All other existing data in the Common Data folder will be p
48. or IODU C cards for Options 51C 61C 81 81C Ethernet AUI cables to be attached to each IOP Options 51C 61C 81 81C NTDK27 Ethernet cable for Option 11C Transceivers to connect to the LAN Router 553 3001 230 Standard 2 00 January 2002 Initial installation tasks 31 For PPP connections Hayes compatible modem SDI port available on the Meridian 1 configured for SCH only Serial cable to connect the modem to the SDI port For serial connections SDI port available on the Meridian 1 configured for SCH only Hayes compatible modem for remote connection optional Serial cable to connect the modem to the SDI port Programming the Meridian 1 Enable Name Option in LD 17 Define Limited Access Password in LD 17 For Serial communication Configure a TTY with User SCH in LD 17 For Ethernet or PPP communication Configure a pseudo TTY PTY with User SCH in LD 17 Configure Ethernet at the Meridian 1 in LD 117 Define the Gateway router IP address on the Meridian 1 in LD 117 Configure PPP at the Meridian 1 in LD 117 INIT the Meridian 1 Enable the new IP address defined in LD 117 in LD 137 Enable Database Disaster Recovery DDR in LD 117 Set open alarm destination in LD 117 Set up Data Buffering and Access in LD 177 Set up filtering in the Meridian 1 to filter out information and minor messages Le 00 00 00 00 00 000 000 0 ee imd ee e
49. processing distribution and notification for alarms and events e Data entry and propagation employee names and telephone numbers shared in multiple databases e Web based management applications Before you begin This guide is intended for Meridian 1 system administrators using a Microsoft Windows based PC for management activities This guide assumes that you have the following background e Working knowledge of the Windows NT Windows 2000 Server operating system e Familiarity with Meridian 1 and Succession CSE 1000 system management activities Knowledge of general telecommunications concepts e Experience with windowing systems or graphical user interfaces GUIs Knowledge of Internet Protocol IP Installing and Configuring Optivity Telephony Manager Release 1 2 20 Preface Text conventions This guide uses the following text conventions angle brackets lt gt bold Courier text italic text plain Courier text separator gt Acronyms Indicate that you choose the text to enter based on the description inside the brackets Do not type the brackets when entering the command Example If the command syntax is chg suppress alarm n where n is 0 all minor 2 major 3 critical you enter chg suppress alarm 3 to suppress all alarms except critical alarms Indicates command names and options and text that you need to enter Example Enter prt open alarm Indicates
50. ranges From E d 3m To Add gt lt Bemove Grant Permission After installing Remote Access software on a server you must grant Remote Access permission to users Call back As an additional measure of security the callback feature ensures that only users from specific locations can access the RAS server You configure each user s callback privilege when granting Remote Access permission 553 3001 230 Standard 2 00 January 2002 Windows NT reference 199 Encrypted Passwords and Data Encryption As shown in Figure 104 the default setting for RAS password authentication is to require Microsoft Encrypted Authentication When you select this option we assume you only use Microsoft clients Windows 95 98 Windows NT workstation or Windows NT Server computers can connect to the RAS Server For additional security if you use the MS CHAP protocol then you can also set the RAS device to require data encryption This will enable data encryption between the RAS Server and client as well as the password exchanged to establish the connection Multilink You can enable Multilink to speed up your remote access Multilink combines multiple serial data streams into one aggregate bundle For instance if you have two 56Kbps modems with Multilink enabled your bandwidth could be aggregated to 134 4Kbps To use Multilink both the server and client must have Multilink enabled For more information please refer to
51. select TCP IP protocol and click Next to continue In the Network Services screen you see the following services Click Next 553 3001 230 Standard 2 00 January 2002 Windows NT reference 193 e RPC configuration NetBIOS Interface Workstation e Server 8 Click Next to install selected components 9 Click OK for Adapter Properties 10 If the E LAN card is the same type as the previously installed C LAN card the following message may be displayed A network card of this type is already installed in the system Do you want to continue Select OK 11 The Adapter Properties screen appears for the second LAN card Click OK to continue TCP IP Configuration Configure TCP IP as follows 1 The TCP IP Setup screen appears as shown in Figure 102 If you have a DHCP server and want to configure the IP address from the DHCP server then select Yes Otherwise Select No and do the following 2 In the TCP IP Configuration screen e Select adapter 1 and enter the IP Address Subnet Mask and Default Gateway for the Customer LAN C LAN connection e Select adapter 2 and enter the IP Address Subnet Mask and Default Gateway for the Embeded LAN E LAN connection e Click OK to continue 3 Inthe Show Binding For screen click Next to continue Note For IP routing the Enable IP Forwarding box is unchecked by default Nortel Networks recommends leaving this box unchecked to avo
52. system 6 hours of report generation 21 600 seconds 21 6000 seconds 20 records second 432 000 call records in 6 hours 432 000 call records 194 400 call records per system approximately 2 Meridian 1 systems e Network bandwidth CDR plus traffic peak operations 118kb second Network 100 Mb second Percent usage per system 118 Kb second 100 Mb second approximately 0 1 553 3001 230 Standard2 00 January 2002 OTM engineering guidelines A 11 35 allowed usage 0 1 per system approximately 350 Meridian 1 systems Option 11C 6 Meridian 1 or Succession CSE 1000 systems or 2 600 lines Routine operation If administration is done primarily through the OTM Windows interface Adds Moves Changes approximately 5 73 If administration is done primarily through the OTM Web interface Adds Moves Changes approximately 8 67 Off hours operation Parsing plus Cost Report 20 records second 18 hours of call collection operation 64 800 seconds 64 800 seconds 1 call record second system 64 800 call records per system 6 hours of report generation 21 600 seconds 21 600 seconds 20 records second 432 000 call records in 6 hours 432 000 call records at 64 800 call records system approximately 6 Meridian 1 or Succession CSE 1000 systems Network bandwidth CDR plus traffic peak operations 59 Kb second Network 100 Mb second Percent usage per system 59 Kb second 100 Mb second ap
53. the NIC adapter status reinstall NIC adapters and their drivers Consult the NIC manuals Route command The Route utility allows you to view add and delete the entries in the routing table Enter command at the command prompt and press ENTER Example route print to view routing table Output appears as the following Active Routes Network Address Netmask Gateway Address Interface Metric 0 0 0 0 0 0 0 0 47 82 32 1 200 45 20 11 47 82 32 0 255 255 240 0 200 45 20 1 200 45 20 11 Installing and Configuring Optivity Telephony Manager Release 1 2 210 Windows NT reference 200 45 20 1 255 255 255 255 127 0 0 1 127 0 0 11 47 255 255 255 255 255 255 255 200 45 20 1 200 45 20 11 127 0 0 0 255 0 0 0 127 0 0 1 127 0 0 11 192 168 40 0 255 255 255 0 192 168 40 11 192 168 40 11 1 192 168 40 11 255 255 255 255 127 0 0 1 127 0 0 11 224 0 0 0 224 0 0 0 192 168 40 11 192 168 400 111 224 0 0 0 224 0 0 0 200 45 20 1 200 45 20 11 255 255 255 255 255 255 255 255 200 45 20 1 200 45 20 1 1 Traceroute command The TRACERT command traces the TCP IP packets to the destination by reporting each router which the packets crossed Basic Traceroute command syntax tracert lt destination IP address gt You should receive messages similar to those below where lt gt represents the router address the packets crossed Tracing route to lt destination IP address gt over a
54. the PC and remove the directory where the OTM software was installed 553 3001 230 Standard 2 00 January 2002 A 1 Appendix A OTM engineering guidelines This appendix provides a set of guidelines to help you determine the configuration and distribution of OTM servers within a network to efficiently manage Meridian 1 and Succession CSE 1000 systems This appendix includes the following sections e Capacity Factors e Sample walk through of computations on page 3 e Software Limits on page 12 Operational Limits on page 13 e PC Hardware on page 17 e OTM Server Minimum Hardware Requirements on page 17 Network Bandwidth on page 23 Capacity Factors This appendix examines the following areas where capacity is a factor e Features running on the OTM Server and their impact to its resources such as CPU usage physical memory RAM and disk storage Note Analysis was performed on the majority of OTM features In order to simplify analysis only those features are highlighted here that impact these resources e Web and OTM Clients and their impact on OTM Server Resources Installing and Configuring Optivity Telephony Manager Release 1 2 A 2 OTM engineering guidelines e Web based Station Administration Write capability i e performing Station updates over the Web and its impact on the OTM Server e Meridian 1 and Succession CSE 1000 and their impact on OTM Server Resources C
55. 0 systems Succession Communication Server for Enterprise 1000 Input Output Guide Administration 553 3023 311 Describes the prompts and responses for the Succession CSE 1000 system s command line interface CLI This guide includes information on overlay programs that are classified as administration overlays Succession Communication Server for Enterprise 1000 Input Output Guide System Messages 553 3023 411 Describes the meaning of the messages generated by the Succession CSE 1000 system Succession Communication Server for Enterprise 1000 Input Output Guide Maintenance 553 3023 511 Describes the prompts and responses for the Succession CSE 1000 system s command line interface CLI This guide includes information on overlay programs that are classified as maintenance overlays You can print selected technical manuals and release notes free directly from the Internet Go to the www nortelnetworks com documentation URL Find the product for which you need documentation Then locate the specific category and model or version for your hardware or software product Use Adobe Acrobat Reader to open the manuals and release notes search for the sections you need and print them on most standard printers Go to Adobe at the www adobe com URL to download a free copy of the Adobe Acrobat Reader Installing and Configuring Optivity Telephony Manager Release 1 2 24 Preface You can purchase selected documentation sets CDs
56. 1 330 Note Appendix A in Using Optivity Telephony Manager 553 3001 330 contains End User reference information You can extract this appendix and distribute it as a User Guide Set Up the Meridian 1 or Succession CSE 1000 system 1 Verify that the Meridian 1 or Succession CSE 1000 system has the following system configuration e The appropriate X11 release configured with the appropriate packages e 48MB or greater of memory on the Meridian 1 e For Ethernet communications X11 Release 22 or later IOP cards Part number NT6D63BA or later IOP CMDU cards Part number NTS5D20BA or later not applicable to Option 11C systems Release 22 or IODUJ C cards Part number NT5D61 AB or later One or two Ethernet AUI cables Part number NT7D90DA or later You will attach one cable to each IOP IOP CMDU or IODU C For Option 11C an NTDK27AA Ethernet cable 2 For Ethernet networks you will need the following 553 3001 230 Standard 2 00 January 2002 Initial configuration tasks 121 One or two Ethernet transceivers different types for 10BaseT and 10Base2 cabling attach one transceiver to each AUI cable Ethernet communications cable 10BaseT cabling requires Category 5 cable with RJ45 connectors Note Although normal phone cable and Category 5 cable are similar in appearance phone cable is not acceptable for network applications 10Base2 cabling requires RG58 cable with BNC conn
57. 17 to configure an IP address at the Meridian 1 or Succession CSE 1000 system gt LD 117 gt NEW HOST MIACTIVEIP 47 1 1 10 gt CHG ELNK ACTIVE MlACTIVEIP Use LD 117 to configure a backup inactive IOP gt NEW HOST MIINACTIVEIP 47 1 1 11 gt CHG ELNK INACTIVE MIINACTIVEIP Configure the subnet mask gt CHG MASK 255 255 255 0 Configure a default gateway for the Meridian 1 or Succession CSE 1000 system in LD117 overlay gt NEW ROUTE 0 0 0 0 47 1 1 250 To view the routing table gt PRT ROUTE 553 3001 230 Standard2 00 January 2002 Windows NT reference 209 Troubleshooting After configuring TCP IP settings for two NICs and adding a new route for M1 there are some windows command utilities to test and troubleshoot problems Ping command The Ping utility verifies that the computer is able to communicate with other computers which have TCP IP protocol installed Basic PING command syntax ping P address gt You should receive a message similar to the following where THE EHE HHE TBI is the computer s IP address you PING Ping lt gt with 32 bytes of data Reply from lt gt bytes 32 time 77ms TTL 28 Reply from lt gt bytes 32 time 77ms TTL 28 Reply from lt gt bytes 32 time 77ms TTL 28 Reply from lt gt bytes 32 time 77ms TTL 28 If you receive an error message check that TCP IP configured correctly or check
58. 184 Initial configuration tasks Figure 97 nslookup command M2 Command Prompt Iof x Microsoft R gt Windows NT lt TM gt lt C gt Copyright 1985 1996 Microsoft Corp D gt nslookup 134 177 222 127 Server zmpkhg 1 us nortel com Address 47 239 48 3 Name pnpkzs5 engwest baynetworks com Address 134 177 222 127 gt 10 If you want to indicate the status of the OTM Server through the color of the object on the map be sure to set the Status Source under Symbol Properties to Object Figure 98 Figure 99 Figure 98 NNM Main Menu gt Symbol Properties 32 134 177 222 Seqgment1 E Map Edit View Performance Configuration Fault Tools Options Window Help A en e A e Symbol OTM 127 Open Change Symbol Type Symbol Properties Delete Hide Object Properties Alarms default Read Write Auto Layout Ui 553 3001 230 Standard2 00 January 2002 Initial configuration tasks 185 Figure 99 Symbol Properties dialog box OTM Web Server Access Configuration You can also configure the Management URL to access the OTM Server Figure 100 Figure 101 For an object on the Network Map under General Attributes in the Object Properties dialog box 1 Enter the address IP address or the DNS name of the OTM Server in the ManagementURL field 2 Set isHTTPSupported to True Installing and Configuring Optivity Telephony Manager Release 1 2 186 Initi
59. 4 0 Network Configuration 205 Meridian 1 and Succession CSE 1000 TCP IP Configuration 208 Tro bleshootll uas serre km TERRE RMR RRR REDE RED 209 Security guidelines for Windows NT 20 eee e eee eee eae 211 Iria 6 sheet Gob bo ER A RP ER X NP Ope A deed nese dawn E 212 Gua POUNCE 2s er LESER SUAE CON WI Rd VIR PE HTS EE ORES 213 Secure the User Accounts on the Windows NT System 213 PASSWOMS o ccc Gee ed ener cee Pee atk DRE ERT EERE REE MEER EG ERED 215 Audit Trail and Security LOG 25 6 esses cod caves ERR EY GR ERROR ARR wax 216 SVG PONCET Lac esa eua aud S beca tor ks Roboter uod de tec ara de Ad 216 Network SHANG c2c2st6k4 dace ui uo pred I WeWesqpxudu Pu ERE 216 BISOUS esie zer tea ee e US dica ee Gre aed ek bam e 217 Pene PODES Cea cee kk WA GE qna gi badge REG DEAE REGE REN QE 217 NT Option Pack tS Ligesetttasaudd dace begets V CRRa Xd exer rqpRas 218 Chapter 4 Joc Ks eme eR 221 Appendix A OTM engineering guidelines seen A 1 Capac PAOIGIS oes d5 he uk ebore da AIRES A bes Soe E ee REY A 1 Sample walk through of computations llsleselellelle eene A 3 Sample configurations based on application usage and features A 3 Sample PC and Meridian 1 configurations snesu aaeeea A 4 Operational CONSURING 12 342 pure S Ea OCC RE Dee GPRRE I AUR SURE A 4 Contiguration Calculations c soz cos Eg ek RR Exe bees m rq a n OR R
60. 5 10 800 2 5 10 800 3 3 6 480 20 4 2 4 400 Configuration Calculations Example 1 Option 81 5 Meridian 1 systems or 10 800 lines e Routine operation If administration is done primarily through the OTM Windows interface 553 3001 230 Standard 2 00 January 2002 OTM engineering guidelines A 7 Adds Moves Changes approximately 23 8 If administration is done primarily through the OTM Web interface Adds Moves Changes approximately 36 Off hours operation Station update 1 record 3 seconds 9 hours 32 400 seconds 32 400 seconds 1 record 3 seconds 10 800 records lines 10 800 lines 2000 lines per system approximately 5 Meridian 1 systems Network bandwidth Station peak operations 80kb second Network 100 Mb second usage per system 80 Kb second 100 Mb second approximately 0 1 35 allowed usage 0 1 per system approximately 350 Meridian 1 systems Option 11C 26 Meridian 1 or Succession CSE 1000 systems or 10 800 lines Routine operation If administration is done primarily through the OTM Windows interface Adds Moves Changes approximately 23 8 If administration is done primarily through the OTM Web interface Adds Moves Changes approximately 3696 Off hours operation Station update 1 record 6 seconds 9 hours 32 400 seconds 32 400 seconds 1 record 6 seconds 5 400 records lines 5 400 lines 400 lines per system 2 simultane
61. 55 255 255 0 Installing and Configuring Optivity Telephony Manager Release 1 2 128 Initial configuration tasks e If you have a default gateway in the network define the routing table in LD 117 gt LD 117 gt NEW ROUTE 47 1 0 0 47 1 1 250 The first four digits define the network IP address The remaining digits specify the gateway IP address gt PRT ROUTE list the configured routing table gt ENL ROUTE where is the route number If desired you can print all information about route host gateway and related settings The routing table provides the Meridian 1 or Succession CSE 1000 system with the IP address of the gateway server so the Meridian 1 or Succession CSE 1000 system can send return messages to the gateway for forwarding to the requesting client You can use PRT ROUTE for a list of routes with route numbers You can use STAT ROUTE to see if route was successfully enabled e f you are using PPP use the default addresses unless there is an address conflict If a conflict exists obtain a new IP address from your network administrator and configure this address gt LD 117 gt NEW HOST PPPLOCAL 47 0 0 2 gt CHG PPP LOCAL PPPLOCAL MIACTIVEIP gt LD 117 gt NEW HOST PPPREMOTE 47 0 0 3 gt CHG PPP REMOTE PPPREMOTE MlACTIVEIP e After you perform a series of NEW OUT CHG commands type gt UPDATE DBS to clean up the database before you get out of LD 117 553 3001 230 Standard2 00 January 2002 Init
62. 553 3001 230 Standard 2 00 January 2002 Initial configuration tasks 151 Where u indicates to upgrade Optivity NMS If you do not specify the u parameter only a syntax check is performed on the OIT file This command updates the Optivity NMS database with the new definitions 6 Proceed with OTM installation checking for prerequisites IIS for instance as always About oitinstall Optivity NMS includes a program oitInstall that extracts the information that Optivity NMS needs for new device application support This information includes e Database schema definitions e MIB information e Trap information e Device management application launch points from within Optivity NMS applications e Device discovery information Note For OTM you must manually add the OTM Server gt OIT definitions for OTM reside in SOITHOME OTM otm oit It also contains the file rfc1213 mib The OITHOME environment variable is typically C Optivity oit on Windows NT systems and usr oit on UNIX For platforms other than Windows NT OIT definitions are updated into Optivity NMS by manually placing the OIT files into the appropriate directories and starting oitInstall from the command line The oitInstall program does the following e Automatically stops and restarts all Optivity NMS daemons UNIX or services Windows Installing and Configuring Optivity Telephony Manager Release 1 2 152 Initial configuration tasks e Aut
63. AT ANY TIME FOR OPERATIONAL REASONS THEREFORE IF YOU ARE NOT AN AUTHORIZED USER DO NOT ATTEMPT TO LOGIN TTY 00 LOGGED IN 15 02 9 7 1996 Note The following section is only required if login names are not configured gt LD 17 CFNOOO MEM AVAIL U P 3352174 USED 203153 TOT 3555327 DISK RECS AVAIL 2764 DCH AVAIL 15 USED i TOT 16 AML AVAIL 10 USED 0 TOT 10 REQ gt chg TYPE gt pwd PWD2 Your level 2 password LNAME OPTION yes MEM AVAIL U P 3352174 USED 203153 TOT 3555327 DISK RECS AVAIL 2764 DCH AVAIL 15 USED 1 TOT 16 AML AVAIL 10 USED 0 TOT 10 DEFAULT LOGIN NAMES SAVED Installing and Configuring Optivity Telephony Manager Release 1 2 124 Initial configuration tasks Note At this point your old passwords will work with either the newly assigned user IDs or with the default user ID values associated with your old passwords See the online help for LD 17 LNAME_OPTION for more information Please alert others of any changes for example all technicians with access to the Meridian 1 or Succession CSE 1000 system the Distributor and so on Continue configuring LAPW and OTM REQ gt chg TYPE gt pwd PWD2 Your level 2 password LNAME OPTION gt yes NPW1 LOGIN NAME NPW2 LOGIN NAME LAPW n where n is the Limited Access Password PWTP PWn where nis the Limited Access Password You will be prompted to enter your new password LOGIN NAME xxxxxx
64. AT on one PC to OTM on another PC Install OTM on the new PC Create a temporary directory on the OTM PC such as C Backup Copy the Common Data directory on the MAT PC typically located in C Wortel Common Data to the temporary directory on the OTM PC CABackupNCommon Data Note You can also copy the Common Data directory indirectly to the OTM PC by copying the Common Data Directory to a file server first 4 On the OTM PC In the Start menu select Program Files then select Optivity Telephony Manager then select Database Migration Utility Installing and Configuring Optivity Telephony Manager Release 1 2 66 Initial installation tasks Run the utility When asked for the path to Common Data to migrate enter C Backup Common Data 7 When asked to make a selection to rebuild data choose Rebuild All Migrating data from MAT to OTM on a PC that is being upgraded to Windows 2000 On an existing Windows NT 4 0 server workstation or a Windows 95 98 PC that is being upgraded to Windows 2000 use the following procedure Note In this case a current copy of MAT exists on the PCs hard drive gt Back up the Common Data folder to a temporary directory Uninstall MAT Upgrade the PC to Windows 2000 A Q N Perform a fresh installation of OTM See OTM Server software installation on page 33 5 From the Start button select Programs gt Optivity Telephony Manager gt Database Migration Utility
65. Add System x System Type Cancel Note For Succession CSE 1000 systems select Meridian 1 as the system type 553 3001 230 Standard2 00 January 2002 Initial configuration tasks 89 Note You may need to install additional software to enable other system types not listed in Figure 41 Follow the installation instructions included with your order 3 Select the type of system you want to add Click the OK button The System Properties dialog box opens with the General tab selected Figure 42 Figure 42 System Properties General tab New System Properties Lx System Name Short Name System Type Communications System Data Applications Customers System Location Address Same as Site paasee City State Province Country Zip Postal Code EE NEENNSSESENI m Contact Information Name Same as Site Phone Number Job Title Comments cen 4 Enter the System Name and Short Name required fields and other information as needed Click the Apply button You can make system location and contact information the same as site information by clicking the Same as Site check box Installing and Configuring Optivity Telephony Manager Release 1 2 90 Initial configuration tasks Note For Option 11C systems with Survivable Expansion Cabinets you should choose site and system names that will enable you to easily identify the main cabinet and its associa
66. ELAN address If the Expansion Cabinet is non survivable leave the default value of 0 0 0 0 Figure 63 Note The ELAN IP address of the Survivable Expansion Cabinet must gt be on the same subnet as the Main Cabinet If the Expansion Cabinet is on a different subnet use the VLAN concept to keep both ELAN addresses on the same subnet 5 Configure SNMP traps and ELAN GW Routing table 6 Configure security for SVMP access 7 Configure the Alarm Notification feature in OTM 553 3001 230 Standard2 00 January 2002 Initial configuration tasks 133 Figure 63 ITG IP Phones ITG Node Properties Ports dialog box ITG Node Properties Sample Site Sample System Customer 0 Node 1 Lx General Configuration DSP Profile SNMP Traps Routing and IPs Ports Security Enter the IP addresses and signaling ports Changes must be transmitted to each TG card ELAN TLAN Meridian IP IE 123 124 110 Signaling port 5000 SurvivalCabinetIP J0 9 9 O Voice port E200 Signaling port Broadcast port E Restore Defaults Configure ITG Line 2 0 data for a Succession CSE 1000 system When distributing ITG line cards across different Media Gateways the Media Gateways can be configured to each have their own node or to belong to the same node If the Media Gateways are not in the same location as the Call Server each Media Gateway must have its own node This is related to which Survival IP addres
67. II format in order to be recognized The OTM Alarm notification application is used to forward traps of interest to Optivity NMS Sample scripts are provided with the Alarm Notification application that you can modify in the following ways to forward traps e Change the target IP to the address of the Optivity NMS Server Installing and Configuring Optivity Telephony Manager Release 1 2 162 Initial configuration tasks e Select the severity of the traps that you want to forward Critical Major Minor etc e Modify the sample scripts to forward traps from devices other than Meridian 1 Succession CSE 1000 and other OTM devices to Optivity NMS Note Take care to translate the incoming trap to OTM Open Alarm II and set the proper device identification and error code fields These traps when received by Optivity NMS will result in a change of status of OTM and can be viewed through the Fault Summary Removing an OTM Server In InfoCenter open a folder in the Folders pane Select the OTM Server that you want to delete From the InfoCenter menu bar choose File Delete This action deletes the object from Optivity NMS Troubleshooting If you do not see the OITHOME environment variable you must manually set it before installing OTM or manually running oitInstall to update the Optivity NMS database If you do not see ManagementServer type and Optivity Telephony Manager sub type on the Device Add panel
68. January 2002 Initial configuration tasks 159 Web Server Optivity NMS uses Apache Web Server for its Web applications whereas OTM uses Internet Information Server IIS from Windows NT Option Pack 4 Using Fault Summary OTM filters and then forwards Meridian 1 and Succession CSE 1000 traps to Optivity NMS Since OTM forms the main representative agent for Meridian 1 and Succession CSE 1000 systems all alarms received by Optivity NMS result in the change of status state of OTM depicted in Optivity InfoCenter When Optivity NMS and OTM co reside on the same server the OTM Trap system disables its Trap Server and instead interfaces with the Optivity Trap Server to receive traps Upon receiving a Meridian 1 or Succession CSE 1000 alarm or other traps that it has been configured to handle OTM reformats it and forwards it to Optivity NMS Optivity NMS recognizes the trap from OIT definitions and should now be able to reflect the changed status Setting up Fault Summary To set up Fault Summary Select Application Launch from InfoCenter s top menu Select the Fault Summary application Figure 74 While holding down the Ctrl and Shift keys select the ManagementServer gt Optivity Telephony Manager resource to enable Fault Summary for OTM 4 Click Apply Installing and Configuring Optivity Telephony Manager Release 1 2 160 Initial configuration tasks Figure 74 Modify Application Launch dialog box Ej Modify Application
69. K 1 8044K 2260K 40575K 4600K 2540K z Call Tracking Station Admin ITG IP Telecommuter 1l vl Ueb Common Services 1l vl Ueb Station Admin 1l I ITG ISDN IP Trunks 1 errererrrrr rrepa Installing and Configuring Optivity Telephony Manager Release 1 2 60 Initial installation tasks 5 Applications to remove These are applications available in the old keycode but not available in the new keycode See Figure 24 Figure 24 Applications to Remove Applications to Remove ESN ART v Maint Windows w Traffic Analysis w Web Maint Windows w Web Alarm Mgmt LDAP Sync V ccess Server n l l l l l l l Copying files After the installation is complete you are given the option to view the Read Me file 8 Install JRE if required 9 Install OTM Web Help if required 10 Reboot the PC 553 3001 230 Standard 2 00 January 2002 Initial installation tasks 61 Web Help Installation If you will be using OTM Web Services install the Web based help files by selecting the option in the Software Selection dialog box Figure 25 1 Double click the Setup exe to launch the Software Installation Wizard see Figure 2 on page 35 2 Select the OTM Web Help Files option and click the Next button Figure 25 Figure 25 Software Selection Web Help i Software Selection ile XI The source contains the following software Which one would you like to work with 2 OTM 1 2 Web Help Fil
70. M Y where Y is a different COM port Once you have located the correct COM port go back to OTM Navigator and bring up the properties for the system to which you are trying to connect Click on the communication tab and select PPP or Serial from the 553 3001 230 Standard 2 00 January 2002 Initial configuration tasks 75 communication profile list Verify that the COM port you selected for this profile is the COM port that you located your modem on using HyperTerminal Verify that the baud rate matches the settings for the Meridian 1 or Succession CSE 1000 port into which you will dial If the modem still does not dial follow the steps above to establish a HyperTerminal connection After issuing the AT command and receiving the OK prompt issue the command ATDT1234567 where 1234567 is the phone number for the modem connected to the Meridian 1 or Succession CSE 1000 system If you do not hear the modem dialing and connecting at this point verify that your phone line and modem cables are correctly connected If the modem dials and connects verify that you have dial up networking installed along with a dial up adapter Modem dials and connects but the connection details button reveals that scripting failed while waiting for a prompt Verify that the baud rate configured for the TTY on the switch matches the baud rate configured for the modem in the PPP or Serial Communications profiles for the system to which you wish to connect Make sure
71. M server or workstation other than Nortel approved software 553 3001 230 Standard 2 00 January 2002 221 Chapter 4 Uninstall OTM Use Uninstall to remove software that is no longer needed or that has become damaged or was incorrectly installed 1 Use one of the following two methods to access Uninstall a From the Start menu select Programs then select Optivity Telephony Manager then select Uninstall OTM or b Inthe Software Installation Wizard select Uninstall in the Setup Choices dialog box See Setup Choices on page 39 2 The Uninstall dialog box displays a list of OTM applications which are currently installed See Figure 105 Use the check boxes to select the applications you want to remove Click Next to continue the uninstall process Installing and Configuring Optivity Telephony Manager Release 1 2 222 Uninstall OTM Figure 105 Uninstall dialog box Uninstall Dialog Select applications ycu wish to remove Press Nest to proceed Application Alarm Management Station Administration Call Tracking VIESN ART Maintenance Winiow Traffic Analysis ITG ISDN IP Trunks V ITG IP Telecommiter ITG Ml IP Trunks zi SelectAll ClearAll i Cancel 3 The dialog box shown in Figure 106 appears asking for confirmation that you want to delete the applications that you selected in the previous step Click Yes to continue Figure 106 Uninstall Confirmation dialo
72. Map Edit View Performance Configuration Fault MEMS Options Window Help T Remote Power On gt A fits A Terminal Connect Telnet HP OpenView Launcher Data Warehouse OV SET DM Browser default Read Write Auto Layout A Your default web browser will be brought up with the web based OTM interface You can log in to the OTM Web Navigator and access the various OTM applications including the OTM Alarm Browser Installation and Configuration OTM Alarm Integration Package HP OV PC 1 Copy the OtmStMon exe to the Openview bin OV BIN directory 2 Copy the OtmOpenAlarms mib to the directory OV SNMP MIB Vendor NortelNetworks Create this directory if it does not already exist HP OV NNM HP OV PC The following configuration procedures are performed while NNM is running OTM Alarm MIB installation 1 Select Options Load Unload MIBs SNMP Figure 81 Installing and Configuring Optivity Telephony Manager Release 1 2 170 Initial configuration tasks Figure 81 NNM Load Unload MIBs 22 134 177 222 Segmentl Map Edit View Performance Configuration Fault Tools Options Window Help SNMP Configuration ZA 5i Ah 4p 2 Event Configuration Data Collection amp Thresholds SNMP MIB Application Builder SNMP Load Unload MIBs SNMP Network Polling Configuration IP IPX License Password default Read Write Buto Layout Z 2 Click Load in the Load Unload MIBs
73. N 9962EA This configuration provides optimum performance in that all communications between OTM and the Meridian 1 or Succession CSE 1000 systems are private In this case there is no impact to this communication due to Customer LAN traffic It also meets the requirement of protecting the ELAN from the CLAN as required for Meridian land Succession CSE 1000 systems by having OTM act as a router Physical limitations on 10mb ethernet connections limit the ELAN distance to 500 meters using a maximum of four hubs repeaters The maximum distance from end device to hub and hub to hub is 100 meters Creating a separate EWAN which connects ELAN segments utilizing switches and or routers can be used to increase distance These switches routers must be used for only this EWAN The additional cost of an EWAN network configuration as well as the additional wiring necessary to connect a geographically disperse environment one that spans multiple floors and or buildings could make the EWAN option less practical Installing and Configuring Optivity Telephony Manager Release 1 2 A 26 OTM engineering guidelines Figure A 3 pictures OTM connected directly to the Customer WAN Connecting the ELAN to the CWAN via routers provides protection for the ELAN segments This configuration solves the problem of connecting a single OTM Server to multiple Meridian 1 and Succession CSE 1000 systems when these systems are geographically disperse without requir
74. No to skip the Read Me file Java Runtime Environment JRE If you have installed applications that require Java Runtime Environment JRE you will then be prompted to install JRE at this point Figure 15 553 3001 230 Standard 2 00 January 2002 Initial installation tasks 47 17 Click Yes to install JRE Figure 15 JRE Installation Question C3 Alarm Script Wizard and or DECT applications require the Java Runtime Environment JRE be installed Select Yes to allow the OTM setup to launch the JRE installation now Select No to skip the JRE installation If you choose to install the JRE at a later time you can find a copy of the JRE instalation j2re 1_3_1 win exe at C Nortel OMServices Jre windows Ne You may decide to install JRE at a later time The JRE install program is located in the OTM directory e g Nortel at e For Windows C Worte OMServices Jre Windows jre 1_3_1 win exe e For other operating systems Support for Java Plug in Software on other operating systems is provided by the operating system vendor For more information on Java Plug in documentation and FAQ please refer to http java sun com Note JRE is required for the Alarm Script Wizard and the DECT application System Restart This dialog box asks you to restart the computer or end the installation without restarting the computer 18 Select Yes I want to restart my computer now and click OK 19 Check the installation lo
75. Numbering Plans dialog box opens Figure 52 Figure 52 Customer Properties Numbering Plans dialog box customer Customer 0 Properties x General Features Numbering Plans ACD DN 4000 ACD Position ID 4020 ESN ACI 6 6 v Message Center DN 5500 5583 Private Line DN 5600 569E v Regular DN 4100 499 Reaular DN 5000 E b Selected Line DN Type acp DN Add Range from 4000 to 4010 Delete v Direct Inward Dial Exchange 5551 Usage Cancel Apply Help h Fill in the customer information i When you have finished entering customer information click one of the following buttons to save the information OK adds the customer and return to the System properties sheet Apply adds the customer and leaves the Customer properties open so that you may add other information for this customer Cancel closes the dialog box without adding the customer 14 To delete a customer click Delete in the System Properties Customers dialog box Figure 49 A delete confirmation box opens Click OK 553 3001 230 Standard2 00 January 2002 Initial configuration tasks 103 15 To modify customer information click Properties in the System Properties Customers dialog box Figure 49 The Customer property sheet opens Modify information in the appropriate tabs and click OK 16 In the System properties dialog box click one of the following buttons e App
76. OTM can run Station update for two Meridian 1 or Succession CSE 1000 devices simultaneously based upon processor speed and CPU usage figures CDR Reports will be performed once a day For these examples off hours are from 12 00 AM midnight to 6 00 AM or 6 hours LDAP Sync will be performed once a week on the weekend For these examples reserve the time from 9 00 PM Sunday to 6 00 AM Monday or 9 hours Installing and Configuring Optivity Telephony Manager Release 1 2 A 6 OTM engineering guidelines Table A 1 and Table A 2 provide OTM capacity estimates based upon the information provided in the succeeding sections and using the configuration examples previously defined In the numbers presented the most limiting factor from routine operation off hours operation and network bandwidth is entered into the tables The numbers in these tables were calculated as follows Table A 1 Maximum configuration for an Option 11C or Succession CSE 1000 network averaging 400 lines per system Number of Meridian 1 or Number of Configuration Succession simultaneous Example CSE 1000 systems Number of Lines OTM Clients 1 26 10 800 2 26 10 800 3 26 10 800 20 4 6 2 600 Assumes two simultaneous systems Table A 2 Maximum configuration for an Option 81 network averaging 2000 lines per system Configuration Number of Number of OTM Example Meridian 1 systems Number of Lines Clients 1
77. Part No P0986984 y 2002 Installing and Configuring Optivity Telephony Manager Release 1 2 NORTEL NETWORKS Copyright 2002 Nortel Networks All rights reserved January 2002 The information in this document is subject to change without notice The statements configurations technical data and recommendations in this document are believed to be accurate and reliable but are presented without express or implied warranty Users must take full responsibility for their applications of any products specified in this document The information in this document is proprietary to Nortel Networks Inc The software described in this document is furnished under a license agreement and may be used only in accordance with the terms of that license The software license agreement is included in this document Nortel Networks the Nortel Networks logo the Globemark Unified Networks SL 1 Meridian 1 Succession Communication Server for Enterprise 1000 and Optivity are trademarks of Nortel Networks Microsoft MS DOS Windows Windows NT and Personal Web Server are registered trademarks of Microsoft Corporation Adobe and Acrobat Reader are trademarks of Adobe Systems Incorporated HP and OpenView are trademarks of Hewlett Packard Corporation Intel and Pentium are trademarks of Intel Corporation Java is a trademark of Sun Microsystems Inc pcANYWHERE is a trademark of Symantec Corp The asterisk after a name denotes a trademarked item
78. Release 1 2 A 20 OTM engineering guidelines The amount of memory does not grow significantly as features are running and windows are opened An OTM Server can operate at full capacity using physical memory only when the PC has 256MB of memory installed The one exception to this is OTM Client access Each OTM Client connection to the OTM Server requires an additional 3MB of memory For large configurations such as 100 Meridian 1 systems and 50 OTM Clients an additional 150MB of memory would be required For maximum performance on the largest systems a minimum of 512MB of memory should be installed Hard Disk Disk Performance Much of the time spent by OTM Features is in reading and writing data to the hard disk Features that spend a good percentage of their time accessing the disk are called disk intensive applications For these features the access time is critical in terms of the time it takes for a feature to complete an operation OTM disk intensive applications analyzed in this document include e CDR and traffic collection e TBS report generation e Simultaneous Meridian 1 Update of Station Data Station Update from a single Meridian 1 is not affected by disk performance as the speed of transmission from the Meridian 1 is slower than the PC accessing its disk e Web OTM Client Station Access The OTM Server Minimum Hardware Requirements on page A 17 recommends a hard disk using the ATAPI interface It also recomme
79. T LIMITATION ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE Licensee is responsible for the security of its Installing and Configuring Optivity Telephony Manager Release 1 2 4 own data and information and for maintaining adequate procedures apart from the Software to reconstruct lost or altered files data or programs 4 Limitation of liability IN NO EVENT WILL NORTEL NETWORKS OR ITS LICENSORS BE LIABLE FOR ANY COST OF SUBSTITUTE PROCUREMENT SPECIAL INDIRECT INCIDENTAL OR CONSEQUENTIAL DAMAGES OR ANY DAMAGES RESULTING FROM INACCURATE OR LOST DATA OR LOSS OF USE OR PROFITS ARISING OUT OF OR IN CONNECTION WITH THE PERFORMANCE OF THE SOFTWARE EVEN IF NORTEL NETWORKS HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES IN NO EVENT SHALL THE LIABILITY OF NORTEL NETWORKS RELATING TO THE SOFTWARE OR THIS AGREEMENT EXCEED THE PRICE PAID TO NORTEL NETWORKS FOR THE SOFTWARE LICENSE 5 Government licensees This provision applies to all Software and documentation acquired directly or indirectly by or on behalf of the United States Government The Software and documentation are commercial products licensed on the open market at market prices and were developed entirely at private expense and without the use of any U S Government funds The license to the U S Government is granted only with restricted rights and use duplication or disclosure by the U S Government is subject to the restrictions set forth in subparagraph
80. T server mode Migrate data from MAT to OTM Migrate data from MAT to OTM using same directory using different directory Migration 1 Move Common Data folder 1 Run setup exe on NT procedure on to c backup 2 Run migration tool on NT server 2 Run setup exe on NT Migration 3 Run upgrade on client 3 Run upgrade on client procedure on client MAT Version to migrate 6 6 95 98 WS server 95 98 WS server Installing and Configuring Optivity Telephony Manager Release 1 2 68 Initial installation tasks Table 3 summarizes the migration steps to use OTM in standalone mode Table 3 Migration for OTM in standalone mode MAT data migration for OTM in standalone mode Migrate data from MAT to OTM Migrate data from MAT to OTM on on same machine different machine Summary of Run setup exe 1 Run setup exe steps 2 Copy Common Data directory to c Backup 3 Run migration tool MAT version to migrate 6 6 95 98 WS server 95 98 WS server License Management The serial number and keycode which you received with your OTM software package determine the maximum number of terminal numbers TNs or telephones reporting units RUs and OTM Clients that can be configured in your OTM system To purchase licensing for additional TNs RUs or Clients please contact your OTM vendor TN license Each time you log in to OTM your TN license is checked If the number o
81. TG Line 2 0 cards Once the ITG Line 2 0 node and card properties are configured using the ITG IP Phones application within OTM the data must be transmitted to the ITG line cards OTM converts the configuration data to text files and transmits the files to the line cards Refer to ITG Line 2 0 i2004 Internet Telephone 553 3001 204 for a detailed description of these steps 1 Set the Leader 0 IP address using a TTY connected to the local RS232 maintenance port Reboot Leader 0 Transmit the node and card properties from the OTM ITG IP Phones application to Leader 0 Reboot Leader 0 Transmit the card properties to all of the cards in the node Installing and Configuring Optivity Telephony Manager Release 1 2 136 Initial configuration tasks Set Up the Virtual Terminal Service Virtual Ports In the Terminal Server application the Virtual Ports Properties dialog allows the OTM administrator to enable or disable a connection to a particular device It displays the virtual port number for each configured device and the corresponding serial or network settings Launch the Terminal Server application by selecting Optivity Telephony Manager then Terminal Server in the Windows Programs list in the Start menu To configure a virtual port 1 Click the Systems button or double click the Configured Systems list If a device was selected in the Configured Systems list then the corresponding device is also selected in
82. User ID cOSTDATA Password Cancel Apply Help 4 Enter a name for this class of user For each site system and application in the tree use the right mouse button popup menu to assign user privileges read and write read only or no access see Table 4 Select the Administrator box if appropriate The icons beside the site and system names change to reflect the access level Note Access privileges defined for sites or systems at higher levels in the tree structure are applied to all subordinate items Installing and Configuring Optivity Telephony Manager Release 1 2 108 Initial configuration tasks Table 4 Access privilege icons icon Explanation Ei Read and write access e Read only access iz No access a 5 Enter values in the User ID and Password text boxes to allow this class of user to connect to this system without having to enter a User ID and Password each time they want to connect 6 Click OK Adding a user 1 Inthe OTM Users window choose Configuration gt Add User The New User Properties dialog box opens Figure 58 553 3001 230 Standard 2 00 January 2002 Initial configuration tasks 109 Figure 58 New User Properties dialog box New User Properties Ea General User ID C81 Change Password Name LAURA JONES Phone Number 555 1 212 Job Title Office Manager Comment A Access Template Administration Y Status
83. Web applications The OTM Server can operate as a terminal server and the OTM Client uses the CLI to access the Meridian 1 or Succession CSE 1000 system Nortel Networks recommends that you migrate to Web applications and access OTM features in a Client Server configuration using a modem connection Installing and Configuring Optivity Telephony Manager Release 1 2 A 16 OTM engineering guidelines Operational testing The test setup was e A450 MHz Pentium II II with 256 MB of memory and ATAPI hard disk interface e A Meridian 1 Option 61C 81C and assumes that 1 of a total of 1000 lines are changed on a daily basis by the network administrator For an Option 11C or Succession CSE 1000 system decrease CPU usage by a factor of 2 and increase elapsed time by the same factor for those features that interact with the system for example Station Update but not Cost Report A 100 mb network Table A 4 PC Performance by Application Real Time CPU Application Peak Average Elapsed Time Station Administration 2 2 Add Chg Del Station Reconcile with 100 1 record 3 seconds Meridian 1 system Web Station Administration 100 1 record 48 seconds Web Desktop Services Write 100 1 record 48 seconds for end users Web Admin Negligible Alarm Monitor 296 Negligible DBA CDR Collection 6 3 DBA Traffic Collection 1 0 5 LDAP Sync 100 10 records second Parsing CDR File 100 40 records s
84. Windows NT Server Networking Supplement Chapter 6 RAS Client The security you select must match the security selected on the remote server However if either side selects Allow any authentication including clear text then it does not matter which protocol the other side uses Installing and Configuring Optivity Telephony Manager Release 1 2 200 Windows NT reference Figure 104 Network Configuration window Network Configuration Dial GUI TTG GO S Bonnae Bonigure Note The data encryption and multilink features are only available on Windows NT Server Testing Network Cards Test the network cards after you complete the Windows NT installation Testing C LAN Customer LAN 1 Configure the Captive Client IP address on the same subnet as the C LAN The equivalent subnet would be the BINARY AND of the full Captive Client 553 3001 230 Standard 2 00 January 2002 2 Windows NT reference 201 IP address with the C LAN subnet mask e g 255 255 240 0 The subnet mask of the Captive Client would be same as that for the C LAN Ping the C LAN IP Address from Captive Client e g 47 82 38 100 Testing E LAN Management LAN 1 2 Configure the Captive Client IP address on the same subnet as the E LAN The equivalent subnet would be the BINARY AND of the full Captive Client IP address with the E LAN subnet mask e g 255 255 240 0 The subnet mask of the Captive Client is the same as that for th
85. Windows NT System Windows NT operating systems provide several group accounts that are predefined and ready for use as soon as the Windows NT system software is installed These group accounts provide increasing levels of access to the data and programs that reside on the Windows NT system The access level defined by membership in each predefined group is available to all members of the group independent of the unit s configuration either as a Windows NT server or a Windows NT workstation The NT Administrator account provides the most access to the programs and data that reside on the NT system A user who has local Administrator rights can add change and delete both programs and data from the Windows NT hard drives Windows NT and Windows 2000 provide much greater security than that available on Windows 95 98 systems since the user s access level defines his ability to view and change files on that system Applications and data files stay hidden from a user who logs on but whose account does not permit the access level needed to view those files and applications Installing and Configuring Optivity Telephony Manager Release 1 2 214 Windows NT reference Allow Administrative Rights to Administrators Only Severely limiting the number of users who have administrative access to the Windows NT system is very effective in controlling undesired local access to it Membership in the Windows NT Administrator group account is required
86. Workstation or Server to be an alternative IP router for two private subnets on the LAN In addition this section shows how to configure a Windows 95 98 2000 TCP IP protocol and routing table on the Meridian 1 or Succession CSE 1000 system so that one Windows 95 98 2000 PC in a subnet is able to communicate with a Meridian 1 or Succession CSE 1000 system in a different subnet through the gateway Microsoft Windows NT workstation Server IP router There are benefits to having a Microsoft Windows NT act as an IP router on the LAN e A reduction in broadcast messages exposed to the Meridian 1 or Succession CSE 1000 system and e The available hardware and software a Microsoft Windows NT Workstation Server 4 0 OS version and two Network Interface Cards make this is a very cost effect alternative IP router Requirements PC e Windows NT 4 0 Workstation or Server e Two network interface cards NIC e TCP IP protocol stack this should come with Windows NT Workstation Server 4 0 CD e Appropriate updated Windows NT service pack Meridian 1 and Succession CSE 1000 systems e Systems running X11 R22 or later Ethernet interface 553 3001 230 Standard2 00 January 2002 Windows NT reference 205 Setup The following figure is an example of a multi home a computer having more than one network interface card workstation server Windows NT machine One network interface card is connected to the private LAN network ID 200 45
87. a A 6 Bolwabe LIMIS Luces soc roba Reale SOR bee na pon AR CA CAR poh CE OR RC OR ORES A 12 Pata Ode DENIS uiae ond deca VS SR AP RR se ue d css aus A 12 Installing and Configuring Optivity Telephony Manager Release 1 2 12 Contents Cparatiamal LIMIS s cccdactervoenre edn RR eer steed he vedi eedonenas A 13 eagle Kl see eee ae ee NOE ee a ab R QUE ACRI Jal OR Core eer de dtd A 17 OTM Server Minimum Hardware Requirements slsluss A 17 Tosca NEMO erc ncs ios uoce apa Recon Debe ER eka ead Cs ae s Fan edged A 19 PESCUDISE ox us hi RSS EEATT EAEE AENT ANTATIE TET Ed anes A 20 Processor GPEBd MF A 21 Windows NT Server and Windows NT Workstation Differences A 22 Network Bandwidth ccsccisee cues RR ERE GRE EX XU ek xg Ek ee ed A 23 Topical Configuraliuie cui aides yeas eb ERE CESERRUERAeVERRRARE ex A 23 Bandwidih DNIZSOR cc ease oan Ed Ree She Rp ARS NEA T S ORG d xe qas A 27 553 3001 230 Standard 2 00 January 2002 13 Figures Figure 1 High level outline of the installation screens 000 34 Figure 2 Software Installation Wizard 00 00 c eee eee 35 Figure3 Software Selection 0 00 cece 36 Figure4 Software License Agreement 0 00 cee ee 37 FOUG A S 0i prc PCI 38 Fue e HomO ON discs E Seq E Ced qd c EC a E REV rp N S eee ees ies 39 Figum 7 Setup GNOU ciinaqeilst4s tend DX EXE XA RP PERRA XARTITEEE SS 40 Figures Enter Keyeodes 2 cc6dedseaw cab
88. a new modem driver Click the check box that says Don t detect my modem I will select it from a list and then click Next to move to the next step Select the standard modem driver matching your modem s baud rate for 553 3001 230 Standard 2 00 January 2002 Initial configuration tasks 77 example Standard 28800 bps Modem and click Next to move to the next step Select the COM port to which your modem is connected and click Next Click Finish to complete the modem installation Restart the system and try to establish a PPP or Serial connection Log in and change the default password 1 2 Select Optivity Telephony Manager then Navigator in the Windows Programs list in the Start menu In later sessions OTM will automatically begin as part of the Windows start up routine Enter the default user ID and password shown below User ID Admin Password Admin Note For security purposes the password does not appear as you type in gt the Password field Click the OK button After OTM accepts your ID and password the OTM Windows Navigator opens Change the default password to ensure security e In the Navigator window choose Security gt Change Password The Change Password dialog box opens Figure 33 Figure 33 Change Password dialog box Change Password x Enter a new password Confirm the OK password by entering it a second time Cancel Old Password Help New Password Confir
89. access inside either the server s case or the room e Do not install any other operating system like DOS Windows 95 or Linux on the server e Install the computer as a server Do not install it as a primary domain controller PDC e ALL partitions MUST be formatted with NTFS prior to starting the installation e Do not perform a Copy Install which installs Windows NT by copying the entire system root directory and several other files from one computer to another e Apply service packs and security hot fixes when they become available 553 3001 230 Standard 2 00 January 2002 Windows NT reference 213 General Policies e Do not share the server s hard drives CD ROM or floppy drive on a network e Restrict remote access to the server e Prevent unauthenticated remote registry access and Event Log viewing to the server Do this by defining a registry key such as Winreg or RestrictGuestAccess To restrict network access to the registry use the Registry Editor to create the following registry Key HKEY_LOCAL_MACHINE S YSTEM CurrentControlSet Control SecurePi peServers winreg e Do not turn on the registry option ShutdownWithoutLogon If customizing your OTM product do not add a shutdown button on the logon window e Do not configure the server for autologon By default autologon is set to not enabled Do not modify the registry or use TweakUI to enable autologon Secure the User Accounts on the
90. access to the Find Telephones page 6 Enter the Help Desk users Login Name and Access Profile in the users OTM Directory entry See Enable Web desktop access in the OTM Directory on page 118 7 Enter the End Users Login Name and Access Profile in the users OTM Directory entry See Enable Web desktop access in the OTM Directory on page 118 8 Select the desired Web Reporting Role in the user s OTM Directory entry Installing and Configuring Optivity Telephony Manager Release 1 2 118 Initial configuration tasks Enable Web desktop access in the OTM Directory Before users can access Web Desktop Services you must enter their Login Name and Desktop User Group using the Windows based Employee Editor 1 From Station Administration select View gt Employee Selector 2 Double click an employee s name in the Employee Selector 3 Click the Additional Info tab in the Employee Editor window See Figure 61 Figure 61 Entering Login Name attribute Employee E ditor Extension 7408 Extension 7427 Extension 7700 Station Location 004 0 01 02 Station Location 012 0 03 10 Terminal Number 004 0 01 02 Terminal Number 012 0 03 10 New Attribute Display Name HERBERT MANS E E E 8 E 8 8 553 3001 230 Standard 2 00 January 2002 Initial configuration tasks 119 Select lt New Attribute gt in the Attributes pane Select Login Name from the Type drop do
91. ad Me file before you install the Windows NT Service Pack 5 You must reinstall the Windows Service Pack 5 after installing the Windows NT 4 0 Option Pack 1 Insert the Windows NT Service Pack 5 CD into the CD ROM drive If you are in US and Canada use the version 128 bit of Service Pack 5 Double click update exe in the I386 Update folder Click Install Select Restart your computer in the Service Pack 5 has been successfully installed screen Windows NT 4 0 Option Pack installation Install the Windows NT 4 0 Option Pack Note Carefully read the Read Me file before you install the Windows NT 4 0 Option Pack Insert Windows NT Option Pack 4 into the CD ROM drive Select Install Windows NT 4 0 on Pack Select Run this program from this current location and click OK to proceed A OO N In the Setup has detected that Windows NT 4 0 SP4 or greater is installed screen select Yes to proceed In the License Agreement screen select Accept 6 Inthe Microsoft Windows NT 4 0 Option Pack Setup screen select Custom 7 Inthe Select Components screen uncheck the following components e FrontPage 98 Server Extension e Microsoft Index Server The required components are 553 3001 230 Standard 2 00 January 2002 Windows NT reference 203 Internet Information Server 4 0 or above Microsoft Transaction Server Microsoft Data Access Components MDAC Microsoft Management Console MMC
92. ad bes 24 Chapter 1 Initial installation tasks iiis sas nado va buoAo Rb Ey Rahman 25 OTM requitemelite scc coc sees bookie heeds het tees avaweeew a dur ei dd 26 Meridian 1 X11 system software release and package requirements 26 OTM Server hardware requirements 00000 cece eese 27 OTM Server software requirements 00 0c e eee eee 28 PC Cent fegaltemmehs 1212 aas uox eda cok hee eee eee oe 29 Inistellafio p CTISCRIBI auge eq ER ra doo E Rare E Ee IO aA EE E d 30 OTM Server software installation lisse 33 Software License Agreement 00 cece tet 36 n M EMT 37 MOn CANON E 38 SUP CODICE causa coon deste tee ai petere d RP dee V pP d E Ed d 39 Serial Number and Keycode 000 cee eee eens 40 Destination for Application Files 2 0 2 0 c ce eee 41 Destination for Common Data Files liliis 42 Destination Tor Local Dala secs cece ce eet rer RRECIOC Pa haer d RP era da OR d 42 ee ji Pee MEC 43 Applications to Instell diuum s eR xe xe Ry Resa xe x RR ses 44 COMP URS ohh coat RARE CEPESRARCERUR P ERRANEA QA PESAQUEPRXQERAERiRE PR E 45 Database RODU uud sorore dcn Up Reinet OR heen GER GR CERES REA DESEEN 46 Installing and Configuring Optivity Telephony Manager Release 1 2 8 Contents Fead We Pile 42s mad i doe or edu SEE XHCER T REC CER ERUEIORUR OE doe eR oed 46 Java Runtime Environment JRE iusessacku ex RECxu GRO XR A EGO e Y Rd es 46 Syste
93. age 161 Removing an OTM Server on page 162 Troubleshooting on page 162 How the OTM with Optivity NMS Integration Works OTM Alarm Manager receives Simple Network Management Protocol SNMP traps from managed Meridian 1 and Succession CSE 1000 entities Through Alarm Notification OTM sends filtered traps to Optivity NMS Installing and Configuring Optivity Telephony Manager Release 1 2 148 Initial configuration tasks Using Optivity NMS InfoCenter you can manually add OTM Servers into the Telephony Managers Resources folder Properties information that you add about the OTM Servers is added to the Optivity NMS database For more detailed information about the Optivity NMS documentation in your Web browser go to www nortelnetworks com documentation Go to the Optivity Network Management amp IP Services section then Optivity NMS and select the appropriate release of Optivity NMS InfoCenter graphically identifies when a device is in an alarm state Using Optivity InfoCenter you can set the color for alarm levels When a device is in an alarm state you can right click it to open an Optivity NMS fault management application For instance you can start Fault Summary that graphically lists faults for the selected device You can also set the fault management categories for alarm monitoring Integration Requirements This section lists the conditions upon which OTM integrates with Optivity NMS optimally e For opti
94. al configuration tasks Figure 100 Object Properties dialog box General Attribute pmpkzs5 engwest baynetworks com Figure 101 Attributes for Object dialog box SNMPAgent Unset isHTTPSupported True isHTTPManaged False ManagementURL pmpkzs5 engwest baynetworks com isService vendor isSNMPSupported isSNMPProxied isRDMISupported False 553 3001 230 Standard 2 00 January 2002 Initial configuration tasks 187 OTM configuration OTM PC Refer to the Alarm Management chapter in Using Optivity Telephony Manager 553 3001 330 for information on configuring the OTM server to forward SNMP traps to HP OV NNM or other remote systems Installing and Configuring Optivity Telephony Manager Release 1 2 188 Initial configuration tasks 553 3001 230 Standard2 00 January 2002 189 Chapter 3 Windows NT reference This chapter provides reference information related to the Windows NT operating system The following topics are presented Installing Windows NT Configuring a Windows NT Server or Workstation as an IP router on page 204 Security guidelines for Windows NT on page 211 Installing Windows NT This section describes an example of Windows NT installation Due to hardware and software differences this example may not match your installation If a certain component is already correctly installed then skip the installation of that component
95. anuary 2002 Initial installation tasks 63 Migration from MAT to OTM This upgrade is performed when upgrading from MAT 6 6 or later to OTM The migration copies and converts exiting MAT data to the OTM PC This data includes MAT Site and System data MAT Users and Templates e Application data Station ESN etc Note The Call Accounting database MAT cannot be migrated to the Telecom Billing System TBS application OTM Print your Call Accounting reports before upgrading from MAT to OTM There are four scenarios 1 Installing OTM on a Windows 95 98 2000 NT Workstation on which MAT has been previously installed Installing OTM on a Windows NT server being used as a MAT file server Installing OTM on a clean Windows NT server and migrating the MAT data from another PC See Migrating data from MAT on one PC to OTM on another PC on page 65 4 Installing OTM on a MAT PC which is being upgraded to Windows 2000 See Migrating data from MAT to OTM on a PC that is being upgraded to Windows 2000 on page 66 Migrating data from MAT to OTM on the same PC The migration is automatic if the setup program knows where MAT is installed e g install OTM on MAT PC See Figure 28 Installing and Configuring Optivity Telephony Manager Release 1 2 64 Initial installation tasks Figure 28 MAT Migration OTM Setup dialog box Question 2 DTM Setup detects a MAT version is installed For Data Migration it will
96. are if they decide to do so List of Services Needed to Run a Secure IIS Server The following list outlines which services are required as well as those that are not required and those that may be required to run Internet Information Server IIS version 4 0 on a secure server Your particular network or system configuration can change some of the parameters For example some intranets require WINS and DHCP The more services that are running on a computer the more entry points are available to malicious attack A service is a potential entry point because it processes client requests To help reduce this risk disable unnecessary system services Table 8 lists the services that can run on a secure IIS server For more information refer to the security chapter from the Internet Information Server 4 0 Resource Kit Table 8 Services that can run on a secure IIS server Sheet 1 of 2 Required May Be Required Probably Not Required Event Log Certificate Authority required to Alerter issue certificates IIS Admin Service Content Index required if using ClipBook Server Index Server License Logging FTP Publishing Service Web Computer Browser Service services run on different servers MSDTC FTP Publishing Service DHCP Client Protected Storage NNTP Service required if using Messenger NNTP Service Remote Procedure Plug and Play recommended but NetBIOS Interface Call RPC Service not required Server Remote A
97. ask 255 255 255 0 Physical Address Messages This information is valid Press OK to continue OK Verify Cancel Help 8 Click OK You are returned to the Add Object dialog box In the Selection Name field enter the same value as that of the Hostname in the previous step pmpkzs5 engwest baynetworks com in this example Figure 96 553 3001 230 Standard 2 00 January 2002 Initial configuration tasks 183 Figure 96 Add Object gt Selection Name Add Object xil Symbol Type WindowsNT Label OTM Server Display Labe Yes C No r Behavior Explode Execute For explodable symbols you can create a child submap by double clicking on the symbol after you OK this box An application may create the child submap for you Object Attributes Capabilities 3 il General Attributes SEDES S Selection Name Jompkzss engwest baynetworks com Set Selection Name Comments OK Cancel Help 9 Click the OK button The object is created on the Network Map A Warning The value for Hostname must be the domain name server DNS representation of the IP address if the IP address can be resolved locally Use the command nslookup to retrieve the DNS representation if you do not already know it Figure 97 If the IP address cannot be interpreted locally then enter the dotted decimal representation Installing and Configuring Optivity Telephony Manager Release 1 2
98. ation 6 Specify the name of the person performing the installation and optionally a comment about the installation Figure 6 Click Next to continue 553 3001 230 Standard2 00 January 2002 Initial installation tasks 39 Figure 6 Identification Identification Setup Choices 7 For installation on an OTM Server select Install Upgrade Figure 7 For installation on a Client PC select Run from Network and see OTM Client software installation on page 48 Installing and Configuring Optivity Telephony Manager Release 1 2 40 Initial installation tasks Figure 7 Setup Choice Setup Choices Ed Install software for the first time re install software which has been damaged or upgrade existing software Create links for this PC to use the software applications which are Run from Network already installed on a Network Server Remove software which is no longer Uninstall needed or which has been damaged or incorrectly installed Additional functions related to Utilities installation and upgrading of z software and data pea EN Bas lt Back Herts Cancel Note Install Upgrade will not resolve problems with damaged software To resolve a damaged software problem backup your data files and perform an Uninstall Next perform an Install Upgrade and then restore your data See Table 3 on page 68 Run from Network is used to install an OTM client The client has applications
99. ation tasks 79 Figure 34 Add Communications Profile dialog box Add Communications Profile Ed Profile Name New Ethernet Cancel Type Help Serial PPP In the Type box select a connection type that will be used by OTM Enter a Profile Name Click the OK button 5 6 7 8 Enter the information in the System Properties Communications dialog box for the connection type selected in step 5 For an Ethernet connection type Figure 35 a Enter the IP address that you configured on the Meridian 1 or Succession CSE 1000 system b Click the Apply button Installing and Configuring Optivity Telephony Manager Release 1 2 80 Initial configuration tasks Figure 35 System Properties Communications Ethernet connection type Sample Site Sample System System Properties Sample PPP Sample Serial For a PPP connection type Figure 36 a Enter all modem parameters and dialup information b Select PPP in the Modem Script text box and enter the phone number Note There may be conditions depending on your particular installation where you may be required to enter a Modem Access ID a Modem Password and a Modem Initalization String 553 3001 230 Standard 2 00 January 2002 Initial configuration tasks 81 C Set the IP address to the local IP address as configured on the Meridian 1 or Succession CSE 1000 system d Click the Apply button Figure 36 System Properties Comm
100. box 000e eee eae 90 System Properties Communications Ethernet connection type 91 System Properties Communications PPP connection type 92 System Properties Communications Serial connection type 93 System Properties System Data dialog box 0 000 eee 94 System Properties Applications dialog box slslsss 97 System Properties Customers dialog box 0 cece eens 99 Customer Properties General dialog box 20000000 100 Customer Properties Features dialog box luisse 101 Customer Properties Numbering Plans dialog box 102 Add System dialog BOX issuer ciue e RREEEREEIEERUGAREE RR EE 103 System Properties Applications for non Meridian 1 devices 104 OTM Users WITdoW uasscesusseUXaektssshuqAeAAWEd adiEt4 sra 106 User Templates WindoW sisse cem Rc RR meh Re 106 New Template property sheet 200 0 eee eee eee 107 New User Properties dialog DOX sees ek hm RR 109 OTM Administrator End User Access screen 0 00000 115 OTM Administrator Web Access Security page seus 116 Entering Login Name attribute 0 2 cee eee eee 118 Entering User Group attribute 0000 cee eee 119 ITG IP Phones ITG Node Properties Ports dialog box 133 Configuring Virtual Ports serial logging disabled 137 553 3001 230 Standard 2 00 January 2002
101. cation in OTM your RU license is checked If the number of RUs configured in your system is approaching the maximum for your license a warning dialog box will appear If your RU license has been exceeded you will receive an error message The TBS application will continue to collect data however you will not be able to cost the data and generate reports The GCAS application will launch but you will not be allowed to generate reports Contact your vendor to obtain a license for additional RUs See Using Optivity Telephony Manager Telemanagement Applications 553 3001 331 for more information Installing and Configuring Optivity Telephony Manager Release 1 2 70 Initial installation tasks Client license When you install an OTM Client the host name of the OTM Client is registered on the OTM Server database Each time a user attempts to log in to the OTM Client the OTM software will check the OTM database If the OTM Client is not located in the database the dialog box shown in Figure 32 will open Figure 32 Client removed dialog box OTM Navigator IN This OTM client was removed Please contact your Administrator for more information This message will appear if the OTM Client machine s host name has been changed or if the OTM Client has been removed from the OTM database If the host name of an OTM Client machine is changed the OTM Administrator can use the Client Utility to update the host name in the OTM database
102. cations Applications m System Terminal v Enabled Communication Profile Ethernet v Telnet Port 23 r System Application v Enabled C Windows Executable Web URL fhttp 47 23 1 4 11 Cancel Apply Help 553 3001 230 Standard 2 00 January 2002 Initial configuration tasks 105 7 Inthe System Properties Applications dialog box define the applications available for the device as follows e In System Terminal section select the communications profile Typically this will be an Ethernet profile Once defined the user can double click on the system in the Windows Navigator to launch the Windows System Terminal and or open a web based terminal window from the OTM Web Navigator Systems page e Inthe System Application section you have the option of launching a Windows executable or Web browser page for managing the device If a Windows executable is selected it can only be accessed from the Windows Navigator If a URL is selected the web site can be accessed from either the Windows or Web Navigators The availability of a terminal connection executable and or web site depends on the device Add OTM Windows users via the OTM Windows Navigator OTM allows you to create User Templates to speed the process of adding users A template is a form that you fill in to define most aspects of a certain kind of user such as their level of access to sites and systems and automatic conne
103. ccess Up to 256 simultaneous 1 Service sessions Directory Import and Export Import Replication Disk Fault Yes No Tolerance Logon Yes No Validation Service for Yes No Macintosh Internet Internet Information Server IIS Peer Web Server PWS PWS Service does not have the feature to restrict access by IP address 553 3001 230 Standard 2 00 January 2002 OTM engineering guidelines A 23 Network Bandwidth Typical Configurations Figure A 1 shows how OTM would connect to Meridian Mail and to older Meridian 1 systems that are not packaged with Ethernet In this scenario OTM is connected to these systems through their serial ports Physical limitations on serial connections limit OTM to be placed within 50 feet of these systems to minimize noise which can cause transmission errors OTM Clients can dial up to the OTM Server and use CLI to access the Meridian 1 systems For full access to OTM features the OTM Client can also use OTM s Web interface An OTM Client can connect to a standalone OTM Server using a remote access software package for example pcAN YWHERE Installing and Configuring Optivity Telephony Manager Release 1 2 A 24 OTM engineering guidelines Figure A 1 Connecting OTM to legacy Meridian 1 systems pre Ethernet Web Clients Optivity Telephony Management Legacy M1 Pre Ethernet amp MMail Customer LAN OTM Clients Optivity NMS H Router
104. ccess Services required Net Logon if you use dial up access Installing and Configuring Optivity Telephony Manager Release 1 2 220 Windows NT reference Table 8 Services that can run on a secure IIS server Sheet 2 of 2 Required May Be Required Probably Not Required Windows NT Server or Windows NT RPC Locator required if doing remote administration Network DDE amp Network DDE DSDM Workstation Front Page extensions Windows NTLM FTP Publishing Service Web Network Monitor Agent Security Support services run on different servers Provider Workstation FTP Publishing Service NWLink NetBIOS World Wide Web Publishing Service Event Log Certificate Authority required to issue certificates Content Index required if using Index Server NWLink IPX SPX Compatible Transport not required unless you don t have TCP IP or another transport Simple TCP IP Services IIS Admin Service Telephony Service required if access is by dial up connection Workstation optional important if you have UNC virtual roots Spooler TCP IP NetBIOS Helper Uninterruptible Power Supply optional but it is recommended that you use a UPS WINS Client TCP IP 1 Not required by the OTM Server nor recommended by Nortel Networks Nortel Networks strongly recommends that the OTM administrator does not store any installation application software on the OT
105. cept as expressly provided in this Agreement Licensee may not copy or transfer the Software or user manuals in whole or in part The Software and user manuals embody Nortel Networks and its licensors confidential and proprietary intellectual property Licensee shall not disclose to any third party the Software or any information about the operation design performance or implementation of the Software and user manuals that is confidential to Nortel Networks and its licensors however Licensee may grant permission to its consultants subcontractors and agents to use the Software at Licensee s facility provided they have agreed to use the Software only in accordance with the terms of this license 3 Limited warranty Nortel Networks warrants each item of Software as delivered by Nortel Networks and properly installed and operated on Nortel Networks hardware or other equipment it is originally licensed for to function substantially as described in its accompanying user manual during its warranty period which begins on the date Software is first shipped to Licensee If any item of Software fails to so function during its warranty period as the sole remedy Nortel Networks will at its discretion provide a suitable fix patch or workaround for the problem that may be included in a future Software release Nortel Networks further warrants to Licensee that the media on which the Software is provided will be free from defects in materials and workmanshi
106. change the default password on page 77 e Test the connection on page 78 e Add sites and systems via the OTM Navigator window on page 86 e Add OTM Windows users via the OTM Windows Navigator on page 105 e Adding OTM Web Navigator users on page 110 e Set Up the Meridian 1 or Succession CSE 1000 system on page 120 e Configure Option 11C and Succession CSE 1000 systems for survivability on page 131 e Set Up the Virtual Terminal Service on page 136 e Set Up the Data Buffering and Access Application on page 141 e Set Up the LDAP Server on page 142 e Set Up Alarm Management on page 143 e Perform an OTM backup on page 143 e OTM Web Browser Client installation on page 145 e Integrating OTM with Optivity NMS on page 147 Installing and Configuring Optivity Telephony Manager Release 1 2 72 Initial configuration tasks Integrating OTM with HP OpenView on page 164 Configuring a modem for OTM applications in Windows To insure that a modem is configured correctly for use with Microsoft Windows 95 Windows 98 Windows 2000 or Windows NT Workstation 4 0 use the modem control panel to configure it The modem control panel will search for and detect a connected modem automatically and then store the configuration information in the registry for other Windows applications to access The same is also true for OTM applications where the modem configuration information is obta
107. check mark appears in the Enabled check box and next to the application name 3 Click the OK button Set up system data 1 Double click the Sample System icon to open the System window Installing and Configuring Optivity Telephony Manager Release 1 2 86 Initial configuration tasks Choose File gt Update System Data Select the options Update Data Stored in the PC and Do it Now 4 Click the OK button The system data such as the machine type and software packages is copied into OTM directly from the Meridian 1 or Succession CSE 1000 system Add sites and systems via the OTM Navigator window Adding a site You can add any number of sites to the OTM Navigator window 1 Choose Configuration gt Add Site in the OTM Navigator window The New Site Properties dialog box opens Figure 40 553 3001 230 Standard2 00 January 2002 Initial configuration tasks 87 Figure 40 New Site Properties dialog box New Site Properties Ed General Site Name Short Name Second Site s2 Edd System m Site Location dress 2305 Mission College Blvd Cit State Province Santa Clara c Countr Zip Postal Code jusa 95052 r Contact Information Name Administrator Phone Number Job Title 555 1 212 s ystem Admin Comments Cancel Apply Help 2 Fill in the Site Name and Short Name fields these are required fields The Site Name appears in the Navigator tree The Short Name
108. ck the Apply button Figure 44 System Properties Communications Ethernet connection type Sample Site Sample System System Properties Sample Ethemet Sample PPP Sample Serial e 4711445 PIPER Installing and Configuring Optivity Telephony Manager Release 1 2 92 Initial configuration tasks For a PPP connection type Figure 45 a Enter all modem parameters and dialup information b Select PPP in the Modem Script text box C Set the IP address to the local IP address as configured on the Meridian 1 or Succession CSE 1000 system d Click the Apply button Figure 45 System Properties Communications PPP connection type Sample Site Sample System System Properties x General Communications System Data Applications Customers Profiles Selected Profile Port Sample Ethernet Name Connection Type CommPort Sample ERE PPP Com2 Connection Parameters Data Rate Stop Bits Pari 9600 fi bit None k Sample Serial Data Bits Delay secs Timeout secs E bits 0 500 30 System Access Modem Script Phone Number PPP 9555 1111 Modem Access ID Modem Password Modem Initialization String m Network Setting TCP IP IP Address 9r Cancel spy Help 553 3001 230 Standard 2 00 January 2002 Initial configuration tasks 93 For a Serial connection type Figure 46 a Enter all mo
109. ction to particular systems You can create as many user templates as you need You will assign a template to individual users when you add users to the OTM database Create a user template 1 Inthe Navigator window choose Security OTM Users to display the OTM Users window Figure 55 Installing and Configuring Optivity Telephony Manager Release 1 2 106 Initial configuration tasks Figure 55 OTM Users window Fl OTM Users Iof x Fie Edit View Configuration Security Help amp SB x lx fuse Name Phone Number eb Tite Template ast Change Status Default User 555 1212 ees UE 05 23 96 14 33 50 OK For Help press F1 2 Choose Configuration gt User Templates The User Templates window opens Figure 56 Figure 56 User Templates Window User Templates File Edit View Configuration Help I SIR x ee ele Template NumberIn Use Last Changed Administration 1 For Help press F1 3 Choose Configuration Add Template The New Template property sheet opens Figure 57 553 3001 230 Standard 2 00 January 2002 Initial configuration tasks 107 Figure 57 New Template property sheet General Name Cost Database User Number in Use Last Changed A Navigator 4 f Santa Clara El Sample Site E E Sample System G Alarm Mgmt Call Tracking ff Call Accounting ESN ART G Maint Windows Station Admin Traffic Analysis Administrator Access to Selected System System Sample System
110. d for Telecom Billing System application Web Client 160 MHz Intel Pentium Processor or equivalent 2 GB hard drive with 500 MB of free space Windows Client 64 MB of RAM 128 MB of RAM is recommended for improved performance and for the Billing Enhanced level applications Web Client 32MB of RAM Windows Client PC COM port with 16550 UART Ethernet Network Interface Card Windows 95 Windows 98 Windows 2000 or Windows NT Workstation 4 0 or Server Windows Client Remote Access Service Windows Client OTM CD and Keycode no Dongle required Web Client Java Runtime Environment JRE 1 2 2 006 and Microsoft Internet Explorer 5 01 or Netscape Navigator 4 5 OTM Server software installation This section describes the OTM Server software installation The OTM software installation program uses a standard Windows Wizard method of user interaction Before installing OTM you must log into Windows NT as an Administrator Note Before installing OTM software exit all Windows programs and disable any virus detection software Figure 1 presents a high level outline of the installation screens Installing and Configuring Optivity Telephony Manager Release 1 2 34 Initial installation tasks Figure 1 High level outline of the installation screens License Agreements Welcome Copy Files l Identification Local Installation
111. dem parameters and dialup information b Select the appropriate value in the Modem Script text box Note This will commonly be None unless a specific value is defined for your system C Click the Apply button Figure 46 System Properties Communications Serial connection type Sample Site Sample System System Properties x General Communications System Data Applications Customers Profiles _ r Selected Profile Parts Name Connection Type CommPort Sample Ethernet 5 le Serial Beria eeg Sample PPP ample Seria eria Com Sample Serial Connection Parameters Data Rate Stop Bits Parity 2600 hit None Add Data Bits Delay secs Timeout secs ES e bits 0 500 30 n m Terminal Emulation VT220 Settings m ini System Access Modem Script Phone Number none 9555 1 212 Modem Access ID Modem Password Buffer Equipment Type none Modem Initialization String Installing and Configuring Optivity Telephony Manager Release 1 2 94 Initial configuration tasks 11 Click the System Data tab The System Properties System Data dialog box opens Figure 47 Figure 47 System Properties System Data dialog box Sample Site Sample System System Properties Ea General Communications System Data Applications Customers r Machine Information Machine Release e1 C 060E 25 Y Issue System ID Euto
112. dialog box Figure 82 Figure 82 Load Unload MIBs Load Unload MIBs SNMP Loaded SNMP MIBs tfe1902 SNMPyv2 SMI tfe1903 SNMPv2 TC r c1906 SNMPv2 TM rfc1907 SNMP v2 MIB I amp NAifT ype MIB Load Ij ngad tfe2011 IP MIB Close ELE tfe2013 UDP MIB Help tfe2233 IF MIB trap mib 3 Open the OtmOpenAlarms mib file Figure 83 553 3001 230 Standard2 00 January 2002 Initial configuration tasks 171 Figure 83 Load MIB Load Unload MIBs SNMP 7 Load MIB from File 2 x Look in a NortelNetworks J amp c Agl 3 OtmOpendlarms File name OtmOpendlarms Open Files of type fal Files J Cancel The OTM alarm MIB definitions are now loaded into the NNM s MIB database Event Configuration After the OTM Alarm MIB is loaded actions need to be defined through the NNM Event Configuration for each OTM event 1 Select Options Event Configuration Figure 84 Installing and Configuring Optivity Telephony Manager Release 1 2 172 Initial configuration tasks Figure 84 NNM Main Menu Event Configuration 34 177 222 Segment Map Edit View Performance Configuration Fault Tools NMP Configuration E ion OTM 12 Data Collection amp Thresholds SNMP MIB Application Builder SNMP Load Unload MIBs SNMP Network Polling Configuration IP IP2 lt License Password default Read Write Auto Layout 2 Locate and select otmOpenAlarmEp f
113. dministrator keep that setting Use any available router security features and if possible implement a firewall to secure your intranet from the public Internet Remote Access The Remote Access Service RAS in Windows NT provides sophisticated security features such as password encryption data encryption and call back security Data encryption Require Microsoft encrypted authentication on the RAS server and select the option Require Data Encryption TCP IP configuration Allow external users to access the OTM server only not the entire network Restrict Access Grant remote access capabilities only to users who require it to use the system CallBack Predetermine a client s number before allowing access to the LAN by using the Remote Access Admin Auditing RAS generates audit trails of remote connections Audit Remote Access activity by using the Windows NT Server Event View utility The administrator can stop the RAS resource if there are no remote users Installing and Configuring Optivity Telephony Manager Release 1 2 218 Windows NT reference NT Option Pack 4 IIS The NT Option Pack contains Microsoft s Internet Information Server IIS which is the Web Server used on OTM List of NTFS Permissions Required at an IIS Site This article lists the proper Windows NT File System NTFS access permissions required at an Internet Information Server IIS Web or FTP site Note When IIS is installed i
114. e OTM alarms in its Alarm Browser and updates the color of the OTM object in the Network Map to reflect the current status of the OTM server or the status of the devices the OTM server manages In addition the NNM can also be configured to allow the network administrator easy access to the OTM server Note Refer to Using Optivity Telephony Manager 553 3001 330 for information on configuring the OTM Server to forward alarms to an external management station Limitations e OTM integration with NNM is supported on HP OV NNM Release 6 x running on the Windows NT platform only e Co residency is not supported for NNM and OTM on the same PC The OTM Server will not support auto discovery from NNM Installing and Configuring Optivity Telephony Manager Release 1 2 166 Initial configuration tasks Hardware and Software Requirements PC Hardware Requirements HP OV PC Please refer to HP OV NNM documentation for details PC Software Requirements HP OV PC e HPOV NNM Release 6 x e OTM Alarm Integration Package OTM alarm MIB OtmOpenAlarms mib OTM Status Monitor OtmStMon exe OTM Software Requirements OTM PC e OTM Release 1 01 or above with Alarm Notification application Web based alarm browser System Integration HP OV NNM Network Map On the NNM Network Map Figure 77 an OTM server can be represented as an object Incoming events can be configured to trigger a color change to the object
115. e software Insert the Windows NT server CD and click Continue Select Yes to invoke the modem installer to enable you to add a modem Note A modem does not have to be attached to install this software gt In the Install New Modem screen click Next to continue If the system cannot detect the modem for you you must insert the manufacturer s disk that comes with the modem and choose Have Disk to install 6 Ifthe system does not have a modem attached select Standard 28800 bps Modem from the list In the Selected Port select COM1 and click Next In the Location Information screen enter your Area Code and click Next then Finish 9 A screen appears that lists the modem Port Type and Device 10 Select Configure to choose Dial out and Receive Calls as Port Usage Click OK 11 Select Network to configure TCP IP Click OK 12 In the RAS Server TCP IP Configuration screen select This Computer only Select Use Static Pool and give the initial ranges as 1 0 0 1 to 1 0 0 255 Click OK to return to Remote Access Setup screen and click Continue 13 In the Remote Access Service has been successfully installed screen click OK 14 In the Network screen click OK Click Close 553 3001 230 Standard2 00 January 2002 Windows NT reference 197 The system will bind all the network protocol softwa
116. e 64 Configuring Virtual Ports serial logging disabled Virtual Port Properties x Virtual Port 2 v Enabled m Sample Site Meridian Mail Direct to Com 1 B a Sample Site Cancel Santa Clara 1 Network Settings Refresh Sample System CH AT Rees scH TF HTC Telnet Port E Hep d Toronto Lab S EUG Ts rrr Option 11C110 Serial Settings Bits per second Data bits 4800 e Parity Stop bits None fi rJ Log Path p Size K Marker Enable All Disable All The fields for serial port settings are enabled The default is the serial settings from the OTM database You can change the settings in the dialog box For a network connection the IP address is displayed It also displays whether the system is a Meridian 1 or Telnet Installing and Configuring Optivity Telephony Manager Release 1 2 138 Initial configuration tasks 2 Make sure the IP address is correct If the IP address is different from the OTM database setting click the Refresh button to update the all network ports with the latest IP address from the OTM database If you select a Meridian 1 or Succession CSE 1000 system a Virtual Port Properties dialog box similar to Figure 65 opens Figure 65 Configuring Virtual Ports Meridian 1 system logging enabled Virtual Port Properties Ed Virtual Port 3 v Enabled m Toronto Lab Option 11C110 Devices
117. e Check to see if the OITHOME variable was set e Check to see if the OTM OIT files are present and in the correct folder e Check the oitInstall log file to verify that the OTM entries were updated e You may need to run oitInstall again If you cannot see OTM server that you have added e Check the View Properties of the folder to verify that it can display OTM servers 553 3001 230 Standard 2 00 January 2002 Initial configuration tasks 163 If you cannot launch or connect to OTM Web Applications e Verify that the IP Address of the OTM Server entered in InfoCenter is correct e Verify that the OTM Web Server is running e Verify that you have the proper Java Plug In installed If you are not receiving traps from an OTM Server e Verify that the OTM Alarm Notification application is running e Verify that the OTM Alarm Notification scripts are configured to send traps to Optivity NMS e Check the oitInstall log files to verify that the OTM entries were updated e Check the status of Optivity NMS daemons from Control Panel gt Services or by typing optstatus fe at the command prompt If you cannot launch Fault Summary for OTM e Check the Application Launch entries Fault Summary should be enabled for ManagementServer gt Optivity Telephony Manager Installing and Configuring Optivity Telephony Manager Release 1 2 164 Initial configuration tasks Integrating OTM with HP OpenView Overview This section provides
118. e E LAN Ping the E LAN Address from Captive Client e g 47 114 45 3 Internet Explorer Installation Install Microsoft Internet Explorer version 5 01 or higher 1 Insert Internet Explorer CD or Windows NT Option Pack 4 into the CD ROM drive Select Install and NT Service Pack 3x86 then IEx86 and then Internet Explorer 4 01 x86 or higher version In the License Agreement screen select I accept the agreement and click Next In the Installation Option screen choose the default Standard Installation and click Next If you receive a security warning click Yes In the Windows Desktop Update screen click Next In the Active Channel Selection screen choose your country and click Next to continue If you see an upgrade screen select Upgrade Plus When asked to select components select the defaults In the Destination Folder screen select Next to use default location or specify your location for the folder In the The Internet Explorer has been successfully installed screen click OK to restart your computer After you reboot and log onto the system as Administrator wait a few minutes for Microsoft Internet Explorer to set up your system Installing and Configuring Optivity Telephony Manager Release 1 2 202 Windows NT reference Windows NT Service Pack 5 installation Install the Windows NT Service Pack 5 Note Carefully read the Re
119. e OTM icon in Optivity NMS InfoCenter Figure 73 This action will launch the default Web browser for your system and connect to the OTM Web Server The Web applications are started in a separate command shell to avoid a conflict between the two Java Runtime Environments Installing and Configuring Optivity Telephony Manager Release 1 2 158 Initial configuration tasks Figure 73 Starting OTM Web Applications File Edit View Options Admin Tools Window Help Ols a e x m e ole fa a a a a v o sja x o vs alx Objects 2 Change Count 2 Created August 3 2000 5 02 PM Last Modified August 3 2000 5 18 PM m InfoCenter CJ Custom C 7 um X i iip PTS Se Optivity Telephony Manager GJ Resources Bridges Bl ELANs 8 Hubs Internet Probes Routers a Sr c Net Aware Select ubnets i amp Switch Communities Device View Switches Properties ajaj Pj aj Updating IResources Voice Management NMS localhost Start August 3 2000 5 02 PM Java Runtime Environment OTM Web applications require Java Plug In 1 2 2 on the client browser This Plug In is downloaded and installed on the client machine when the user connects to the OTM server for the first time Optivity NMS uses JDK 1 1 x that is older than the version used by OTM OTM Web applications started from Optivity NMS run in the new Java Runtime Environment 553 3001 230 Standard 2 00
120. e ee l a Installing and Configuring Optivity Telephony Manager Release 1 2 32 Initial installation tasks PC Server Installation Requirements Single Stand alone OTM Installation 200 MHz minimum Intel Pentium II Processor or equivalent Pentium II running at 300 MHz is minimum for Telecom Billing System application 2 GB hard drive with 500 MB of free space 64 MB of RAM Ethernet Network Interface Card Windows 95 Windows 98 Windows 2000 Server Windows 2000 Professional or Windows NT Workstation 4 0 or Server OTM Dongle OTM CD and Keycode Remote Access Service RAS optional ModemY s for remote access optional OTM Server Installation Eer 00 00 00 00 000 000 00 00 00 0 n e a ee a es ee ee ee n 400 MHz minimum Intel Pentium II Processor or equivalent 3 GB hard drive 1 GB of free space plus customer data storage requirements 256 MB of RAM Two Ethernet Network Interface Cards PC COM port with 16550 UART Hayes compatible modem optional Windows NT Server 4 0 and Service Pack 5 or Windows 2000 Server Windows NT Option Pack 4 or Windows 2000 Server Remote Access Service OTM Dongle OTM CD and Keycode Configure and test network interfaces Enable IP routing if applicable 553 3001 230 Standard2 00 January 2002 Initial installation tasks 33 OTM Client Installation Windows Client 200 MHz minimum Intel Pentium Processor or equivalent 300 MHz Pentium II require
121. e installed in Option Pack 4 Configuring system settings Configure system settings as follows In the Date Time Properties screen select your Time Zone 2 Select the check box default is checked for automatically adjusting for Daylight Savings Time 3 In Display Setting e Select OK to verify that the video adapter was detected Note if you do not have the correct video driver you must install the correct driver after reboot from the manufacturer s diskette e Color Palette of colors Use default setting e Desktop Area 1240 by 768 pixels e Font Size Small Fonts e Refresh Frequency Use default setting 4 Click Test then OK to test display Save the display settings when prompted select OK to save Click OK to exit the Display Settings Creating an Emergency Repair Disk e In the Emergency Repair disk screen select Yes to create an Emergency repair disk Completing the Windows NT Installation e Click Restart Computer to reboot the system The Windows NT installation is complete Installing and Configuring Optivity Telephony Manager Release 1 2 196 Windows NT reference Remote Access Service Installation Remote Access Service provides the ability to administer OTM remotely For more information refer to Windows NT Server Network Supplement Chapter 6 1 Open the Control Panel and Network select the Services tab and click Add to add Remote Access Servic
122. e of Backup Restore Backup All Sites and All Systems Destination Directory Bs Temporary Directory C TEMP Selected Site System Names Selected Application s System System Ty Sample SantaClaral Meridian 1 Sample Meridian Mall Generic Sample Sample Sys Meridian 1 Option 11C Meridian 1 Call Tracking CRS Station Administration TBS Traffic 2 Click OK to start the operation Click Cancel to return to the Wizard and change your options EN This dialog box summarizes the options selected for the backup e Type of backup single site single system all sites and systems or disaster recovery e Applications Telecom Billing System Call Tracking ESN Station Traffic GCAS and or CRS e Destination directory for backup files e Temporary directory for working files created during the operation Note The destination and temporary directory screens display a computed space requirement for the files You can back up and restore data for these OTM applications across multiple sites and systems at the same time 553 3001 230 Standard 2 00 January 2002 Initial configuration tasks 145 2 Click the OK button to start the backup operation or click the Cancel button to go to the backup wizard and change your options OTM Web Browser Client installation Make sure that the PC Client or UNIX workstation requirements have been met as described in PC Client requirem
123. econd Cost Report 100 40 records second OTM Client Station Update 4 1 record 5 seconds LDAP Sync testing was based upon the use of an LDAP server dedicated for this testing Since OTM does not control the LDAP Server used in the customer network the server response time is likely to be less Factors for the LDAP Server such as processor speed other uses for LDAP Server for example Corporate Directory other LDAP clients and other services running on the same platform will impact this server s resources 553 3001 230 Standard2 00 January 2002 OTM engineering guidelines A 17 PC Hardware This section describes the PC hardware requirements necessary to run OTM optimally Start with the OTM Server Minimum Hardware Requirements on page A 17 Also follow these guidelines using the information provided in sections Physical Memory on page A 19 Hard Disk on page A 20 and Processor Speed on page A 21 Add additional serial interface cards as needed Calculate disk storage requirements based on applications usage Implement a backup and restore strategy Follow regular maintenance instructions as documented for OTM features in order to maintain the integrity and capacity of the hard disk Add disk redundancy as required Increase performance by Adding more system memory Utilizing a faster hard disk and or SCSI interface Using a faster CPU Scale your PC for future growth utilize a
124. ectors Note Although normal television video coaxial cable and RG58 cable are similar in appearance video coaxial cable is not acceptable for network applications If you are using the 10BaseT interface an Ethernet hub is required Caution If you plan to connect the Meridian 1 or Succession CSE 1000 system to a corporate network an Ethernet gateway or router is required to separate the system from the corporate network Connecting the Meridian 1 or Succession CSE 1000 system without a gateway or router will adversely affect the system s call handling ability 3 For PPP communication you will need the following Hayes command compatible modem modem cables Meridian 1 or Succession CSE 1000 SDI ports will require user type MTC and SCH be set in LD17 4 For serial communication you will need the following Hayes command compatible modem only for remote dial up Modem cables Direct serial cable connection between the PC and the SDI port on the switch Installing and Configuring Optivity Telephony Manager Release 1 2 122 Initial configuration tasks Meridian 1 and Succession CSE 1000 SDI ports will require that the appropriate user type be set in LD 17 for each OTM application Table 5 Table 5 SDI Port settings for OTM applications OTM Application SDI Port Setting Station Administration SCH ESN SCH Telecom Billing System CTY Traffic Analysis TRF if information is output to
125. ecutes the jobs in the queue one by one This impacts the throughput of the system There is a delay between the time that the job is scheduled and the time that the job is finished While the job is being executed the peak CPU usage may approach 100 causing a performance degradation to other applications Note The slowness of DECT and other Web based application responses is due to inherent limitations of the Web server software provided on Windows NT Workstation and Windows 2000 Professional The Personal Web Server software provides very slow responses and limits Web connections to ten simultaneous users Web Desktop Services Web Desktop Services Write capability requires more OTM Server resources that earlier versions of OTM without this capability For example a station change performed through the Web interface would take up to 48 seconds of CPU time 2 seconds for finding 24 seconds for changing and 22 seconds for transmitting while a change through the Windows Station Administration application requires Installing and Configuring Optivity Telephony Manager Release 1 2 A 14 OTM engineering guidelines on 23 8 seconds of CPU time 1 second for finding 0 8 seconds for changing and 22 second for transmitting If you schedule a job to run during off hours then the total CPU time is only 1 8 seconds for a change using the Windows Station Administration application Performing station administration activities primari
126. ents on page 29 Accessing the OTM Server Web Navigator via the PC Client To access the OTM Server Web Navigator 1 Enterthe OTM Server IP address or computer name in the location bar of the Web browser on the PC Client 2 Press the Enter button Software plug in The first time the OTM Server Web Navigator loads you are prompted to download a software plug in Figure 69 The software you download is a standard Java Runtime Environment JRE plug in of about 7 8 MB size Installing and Configuring Optivity Telephony Manager Release 1 2 146 Initial configuration tasks Figure 69 JRE Plug in download prompt File Edit View Go Communicator Help 9 3 4 2 ui dd w O Back Forward Reload Home Search Netscape Print Security Shop instant Message amp Instant Message Nortel Access InConferencel ESP OSM Java Plug in Installation Java Plug in Installation Windows 95 98 NT win exe Other Systems Support for Java Plug in Software on other operating systems is provided by the Operating System vendor For more information on Java Plug in documentation and FAQ please refer to ava sun com Installation instructions Download the file for your platform and install the Plug in After installation is complete bring up Java Plug in Control Panel From the Basic tab select Enable Java Plug in Go to the Advanced tab Select the plug in that you installed for Java Run Time E
127. er ae 012345 Licensed to Administrator Keycode c Wi fe MRUS AKEF teen 9 Select the applications to be installed if you chose to have the application executables installed on the Client PC or select the applications to be linked if you chose to use the applications installed on the OTM Server See Figure 20 Click Next to continue 553 3001 230 Standard 2 00 January 2002 Initial installation tasks 53 Figure 20 Applications to Link dialog box Applications to Link Common Services 1 20 19128000 Sets ITG Ml IP Trk 1 20 19 w larm Mgmt 1 20 19 Call Tracking 1 20 19 1 20 19 w Maint Windows 1 20 19 Station Admin 1 20 19 w Traffic Analysis 1 20 19 w ITG IP Telecommuter 1 20 19 10 The following screens are displayed see OTM Server software installation on page 33 to view the screens a Applications to install b After the installation is complete you are given the option to view the Read Me file C Reboot the PC OTM upgrades This section describes the various upgrade paths for OTM software Installing and Configuring Optivity Telephony Manager Release 1 2 54 Initial installation tasks Upgrade the OTM Server to the same release of OTM You can upgrade the OTM Server for the following reasons e to install OTM applications not previously installed e to upgrade to another OTM package i e from General to Premium e to increase the maximum number of OTM clients or the maximum number
128. er of ports actually used depends on the number of virtual ports configured An administrator can change the range of port numbers by doing the following 1 In the Terminal Server application click the Terminals button The Terminal Properties dialog box opens Figure 67 Figure 67 Terminal Properties dialog box Terminal Properties x Base Port 4789 Cancel Help Default 2 Enter the new port number Click the Default button to reset to the default value port 4789 For information on the Terminal Server Web Navigator Interface see Using Optivity Telephony Manager 553 3001 330 Set Up the Data Buffering and Access Application To configure a DBA Serial Port session 1 From the Navigator window choose Utilities Data Buffering amp Access The DBA main application window opens Installing and Configuring Optivity Telephony Manager Release 1 2 142 Initial configuration tasks 2 From the DBA Main application window select File gt New Session 3 Inthe Select an M1 System for Live session dialog box a tree displays the Site and Systems that can be used to collect serial data Select a system from the tree to use for the new session 4 Inthe New Session dialog box select a Com port from the Connect Using combo box The Connect Using combo box retrieves the available serial ports from the Registry If you are using an Ethernet connection then set Connect Using to Network
129. eridian 1 or Succession CSE 1000 system islsusuuu 120 Determine the OTM PC IP address 0 000 cece eee eee 129 Enabling Meridian 1 and Succession CSE 1000 system alarms with LD 117 129 Configure Option 11C and Succession CSE 1000 systems for survivability 131 Configure ITG Line 2 0 data for an Option 11C system 131 Configure ITG Line 2 0 data for a Succession CSE 1000 system 133 Transmit ITG Line 2 0 node configuration data from OTM to he Gr ie CAI aM EM ne in a ee a a wee aad wae ee 135 Set Up the Virtual Terminal Service 0 000 ccs 136 VIS POS oa u ek PREX EXIGERE X pe TI Sad RE Red Ed POR HERES S 136 Set Up the Data Buffering and Access Application llle 141 Set Up ihe LDAP SSNS ueioeneccuemcnmcc eh ere RR Dodero RR eee Re grs 142 Set Up Alarm Management 2c ucd vase k ee Pen beeen Barack ee d ROS ard a da 143 Parom an OTM PACK oirinn d eee ed dU DE PI S e MEG E d lio eed dedo 143 OTM Web Browser Client installation lille 145 Accessing the OTM Server Web Navigator via the PC Client 145 Integrating OTM with Optivity NMS ssesseseese Ih 147 How the OTM with Optivity NMS Integration Works lessen 147 integration PQUIEGETISIDES cody oeeisd chee oes cd eetweee Oe Idea Ro E 148 What Happens During the OTM Installation ssllslls esse 149 TEKAT METAM ties tates Sait oe eal ch NORIS S 149 C
130. ers tab 2 Click the Properties button The Customer Properties dialog box opens with the General tab displayed Figure 38 Figure 38 Customer Properties General dialog box CustomerO Customer 0 Properties Installing and Configuring Optivity Telephony Manager Release 1 2 84 Initial configuration tasks 3 Inthe Scheduler System ID box change the User ID and Password to one that is valid for logging onto the Meridian 1 or Succession CSE 1000 system then click the OK button Note HLOC displays the home location code ESN defined in LD90 gt Set up OTM applications Applications must be enabled to make them available in the System window 1 Click the Applications tab The System Properties Applications dialog box is displayed Figure 39 553 3001 230 Standard2 00 January 2002 Initial configuration tasks 85 Figure 39 System Properties Applications dialog box Sample Site Sample System System Properties Alarm Management Call Tracking ESN Maintenance Windows Station Admin CPND List Manager System Terminal Overlay Passthru System Terminal VT 220 Traffic Sample Ethernet Sample Serial Sample Ethernet Sample Ethernet Sample Ethernet Sample Ethernet Sample Serial Sample Serial Sample Ethernet ha 2 Enable each OTM Windows application Select the application Select a Communications Profile from the drop down list box A
131. es To launch this product s Setup Program click Next lt Back Next gt Cancel Help 3 Inthe Select Components dialog box Figure 26 click the Next button to install all English Web Help or click the Change button to select the sub components that you want to install Figure 27 4 Click the Continue button in the Select sub components dialog box Figure 27 to return to the Select Components dialog box Figure 26 5 Click the Next button to start the Web Help installation process Installing and Configuring Optivity Telephony Manager Release 1 2 62 Initial installation tasks Figure 26 Select Web Help components dialog box Select Components Please select the components you want to install or clear the components you do not wish to install Components m Description All English Web Help Select the Change button to modify the help contents Space Required 122804 K Space Available 2404798 K lt Back Next gt Cancel Figure 27 Select Web Help sub components dialog box Select Sub components Ea Select the components you want to install clear the components you do not want to install Sub components Engi sh web Cs UE ELI English Web Station Help 17108 English MDECT Help 2708 K m Description English Web Common Services Help Space Required 122804 K Space Available 2404530 K 553 3001 230 Standard 2 00 J
132. etween the Meridian 1 or Succession CSE 1000 SDI port and Meridian 1 or Succession CSE 1000 system s modem is locked to the Meridian 1 or Succession CSE 1000 SDI port s baud rate if a high speed modem is installed on SDI port e To minimize the garbage characters after carrier detect or carrier lost situations set your modem S9 register to a higher value for example 30 3 seconds and S10 register to a lower value for example 7 7 10 of a second Note When increasing the value of S9 register you may need to do some timing adjustments on some of the modem buffer equipment scripts Troubleshooting modem connections Modem does not dial e Verify that your modem is configured on the correct COM port From the Start button select Settings gt Control Panel Open the Modems file and click the Properties button Test the COM port to which your modem is connected by launching HyperTerminal From the Start button select Programs gt Accessories gt HyperTerminal HyperTerminal prompts you for a connection name and presents you with the phone number property sheet In the Connect Using drop down list box select Direct to COM X where X is the COM port to which your modem is connected Once you are in the terminal you should be able to type the command AT and see the OK response back from the modem e If your modem does not respond you may be using the wrong COM port Go to the File Properties menu and select Direct to CO
133. etworks grants the end user of the Software Licensee a personal nonexclusive license a to use the Software either on a single computer or if applicable on a single authorized device identified by host ID b to copy the Software solely for backup purposes in support of authorized use of the Software and c to use and copy the associated user manual solely in support of authorized use of the Software by Licensee This license applies to the Software only and does not extend to Nortel Networks Agent software or other Nortel Networks software products Nortel Networks Agent software or other Nortel Networks software products are licensed for use under the terms of the applicable Nortel Networks Inc Software License Agreement that accompanies such software and upon payment by the end user of the applicable license fees for such software 2 Restrictions on use reservation of rights The Software and user manuals are protected under copyright laws Nortel Networks and or its licensors retain all title and ownership in both the Software and user manuals including any revisions made by Nortel Networks or its licensors The copyright notice must be reproduced and included with any copy of any portion of the Software or user manuals Licensee may not modify translate decompile disassemble use for any competitive analysis reverse engineer distribute or create derivative works from the Software or user manuals or any copy in whole or in part Ex
134. f set TNs telephone TNs and virtual TNs configured in your system is approaching the maximum for your license the dialog box shown in Figure 30 will appear Figure 30 TN license warning dialog box i Your TN license 10015 is nearly exceeded Please contact your vendor to get more license 553 3001 230 Standard 2 00 January 2002 Initial installation tasks 69 If your TN license has been exceeded the error message shown in Figure 31 will appear This message will appear every 15 minutes Contact your vendor to obtain a license for additional TNs Figure 31 TN license error dialog box eQ Your TN license 10015 is exceeded Please contact your vendor to get more license Note TN checking is performed on bootup and after every 12 hours of operation If you delete a site the TN licenses associated with that site will become available for reuse after the next TN check If you are unable to wait for the next TN check you can reboot the OTM server RU license Reporting Units RUs are the base used for licensing the telemanagement applications in OTM An RU represents a single entity in the OTM Corporate databases to which costs usage can be assigned and reported on through the telemanagement applications An entity can be either an employee in the Employee database an external party in the External Parties database or a role or project in the Roles Projects database Each time you launch a telemanagement appli
135. for Application Files x OTM executables will be installed in the directory shown below To use this directory press Next To choose another directory press Browse Note Y ou can install OTM on a shared server for use by network PC s Destination for Common Data Files 10 Specify the root directory for installing OTM Common Data files Use the default directory or browse to specify a different location The directory defaults to the path defined in step 9 Click Next to continue to avoid the access problems that can arise with networked drives The installation process will check your system and prevent you from specifying a networked drive oS Caution You must specify a local drive for Common Data files storage Destination for Local Data 11 Specify the root directory for installing OTM Local Data files Use the default directory or browse to specify a different location The directory defaults to the path defined in step 9 Click Next to continue 553 3001 230 Standard2 00 January 2002 Initial installation tasks 43 Installation options 12 Specify Custom or Default installation Select Default to install all purchased applications select Custom to select the OTM applications that you want Setup to install Figure 10 Figure 10 Select Components Select Components x OTM Select Type C Custom select applications to install lt Back Cancel If you select Default a summary of
136. fornia Should you have any questions concerning this Agreement contact Nortel Networks Inc 2375 N Glenville Dr Richardson TX 75082 LICENSEE ACKNOWLEDGES THAT LICENSEE HAS READ THIS AGREEMENT UNDERSTANDS IT AND AGREES TO BE BOUND BY ITS TERMS AND CONDITIONS LICENSEE FURTHER AGREES THAT THIS AGREEMENT IS THE ENTIRE AND EXCLUSIVE AGREEMENT BETWEEN NORTEL NETWORKS AND LICENSEE WHICH SUPERSEDES ALL PRIOR ORAL AND WRITTEN AGREEMENTS AND COMMUNICATIONS BETWEEN THE PARTIES PERTAINING TO THE SUBJECT MATTER OF THIS AGREEMENT NO DIFFERENT OR ADDITIONAL TERMS WILL BE ENFORCEABLE AGAINST NORTEL NETWORKS UNLESS NORTEL NETWORKS GIVES ITS EXPRESS WRITTEN CONSENT INCLUDING AN EXPRESS WAIVER OF THE TERMS OF THIS AGREEMENT 553 3001 230 Standard 2 00 January 2002 Revision History Date Revised Version Reason for revision June 2001 1 00 Initial Standard release Januaary 2002 2 00 Upissued to coincide with the release of OTM Release 1 2 Installing and Configuring Optivity Telephony Manager Release 1 2 553 3001 230 Standard2 00 January 2002 Contents xp a ee er a eee 19 Before you Degi sccccntaceras Ro Rex x ees iten iieri SRR EG RR as 19 TEX COUVOEBOTIS so cad dees ee eeeeire esi Xe 25440 8S AN REa434d44EP Exp dE 20 POPE Lad ebd RS E Ex Dd Nb qi eee eR d tp dde E ewe 20 Related publications uooesccte ieee ru RERO RIEZER Rea peARA eS HER KERR SS BS 21 FIUETO BSETOIB Esas sitas boriei astitit eot dqes Get UE eee ARES LN CA Le b
137. g box Question Telecom Billing Sys Alarm Management Maintenance Window Station Administration Call Tracking Traffic Analysis ITG M1 IP Trunks ITG ISDN IP Trunks ITG IP Telecommuter ITG IP Phones ESN ART LDAP Sync 2 Do you want to remove the following application s 553 3001 230 Standard 2 00 January 2002 Uninstall OTM 223 4 The status box shown in Figure 107 provides a visual indicator of the progress of the uninstall process Figure 107 Uninstall status box E Uninstalling Station Administration 5 Common Services is always the last application to be uninstalled After all other applications have been uninstalled select Common Services from the Uninstall Dialog box as shown in Figure 108 Click Next Figure 108 Uninstall Common Services dialog box Uninstall Dialog Select applications ycu wish to remove Press Next to proceed Application 6 The dialog box shown in Figure 109 appears asking for confirmation that you want to continue with the uninstall Click Yes to confirm that you want to remove Common Services Installing and Configuring Optivity Telephony Manager Release 1 2 224 Uninstall OTM Figure 109 Uninstall confirmation question box 7 The dialog box shown in Figure 110 appears requesting that you reboot the PC and reminding you to delete the OTM directory Click OK Figure 110 Uninstall complete information box Information Q Reboot
138. g to make sure you installed OTM software correctly and that prerequisites have been met During installation the log resides in the following directory path C WortelLog log txt After installation the log resides in the Local Data directory where you installed the application Installing and Configuring Optivity Telephony Manager Release 1 2 48 Initial installation tasks The OTM software installation is complete The remaining sections in this chapter are e OTM Client software installation on page 48 e OTM upgrades on page 53 e Web Help Installation on page 61 Migration from MAT to OTM on page 63 Note You are required to run Setup exe from your installation CD ROM each time for the separate OTM install components OTM and OTM Web Help OTM Client software installation This section describes the OTM Client software installation The installation steps are similar to the OTM Server installation The steps are summarized below See OTM Server software installation on page 33 to view the installation screens that are common to both procedures Note Before installing OTM software exit all Windows programs and disable any virus detection software 1 Before installation a Remove the MAT exe shortcut file in the Start up folder if present b Onthe OTM server share the Nortel directory c On the Client PC map the Nortel directory located on the OTM Server Double click the Setup exe file
139. gement MDECT configuration Installing and Configuring Optivity Telephony Manager Release 1 2 A 4 OTM engineering guidelines Example 3 Configuration and Alarms Management with Web OTM Client Access and LDAP Service and Web Station Write configured for End Users Full OTM System Example 4 Alarms Management Data Buffering amp Access DBA Traffic Analysis OTM as a Buffer Box replacement Access Server Sample PC and Meridian 1 configurations The following are the PC and Meridian 1 configurations used for this example OTM Server and OTM Clients connected to a 100 MB network utilizing no more than 35 of its bandwidth Note Refer to Figure A 3 on page A 26 gt 512 MB of physical memory ATAPI Hard Disk 2 OTM Windows and or Web Clients active at the same time at peak usage Option 11C averaging 400 lines per system Averaging 1 call records second generated peak is 6 Option 81 with CP4 averaging 2000 lines per system Averaging 3 call records second generated peak is 32 Operational constraints The following are the operational constraints During normal operation do not use more than 80 of the CPU for routine operations to leave time to perform other routine operations For example Maintenance windows and ITG configuration Routine operations as defined in Table A 4 on page A 16 are 553 3001 230 Standard 2 00 January 2002 OTM engineering guidelines A 5 Station Add Move Cha
140. gh Optivity NMS See Integrating OTM with Optivity NMS on page 147 for more information on OTM Optivity NMS integration procedures and requirements For information on how to set up a Microsoft NT Server or Workstation as an alternative IP router on the LAN refer to Configuring a Windows NT Server or Workstation as an IP router on page 204 For installation recommendations that will help to create a secure environment for your OTM data and users refer to Security guidelines for Windows NT on page 211 Installing and Configuring Optivity Telephony Manager Release 1 2 26 Initial installation tasks To configure modems for use with OTM refer to Configuring a modem for OTM applications in Windows on page 72 For detailed hardware and software guidelines to consider when planning OTM installations refer to Appendix A OTM engineering guidelines OTM requirements OTM requirements include e Meridian 1 X11 system software release and package requirements e OTM Server hardware requirements on page 27 e OTM Server software requirements on page 28 e PC Client requirements on page 29 Meridian 1 X11 system software release and package requirements In general OTM 1 1 requires no special X11 system software release to run Table 1 is a list of X11 releases and packages required based on the OTM applications Table 1 Meridian 1 X11 system software release and packages OTM Application
141. hecklist for Installing the Optivity Integration Toolkit OIT 150 About oU lal 5a ic t SUR EOCNOCROR 9994 6804408 049806 RH RN 151 Installing and Configuring Optivity Telephony Manager Release 1 2 10 Contents Using Optivity NMS InfoCenter cisss es eR reu 152 Viewing OTM Server Object Properties llle 156 Modifying OTM Server Object Properties lllllelsllselss 157 Starting OTM Web Applications lllslleels ese 157 Using Fault SWM ud score tado Rd eR DOR cn cbe OC Cb TETIERE 159 I OTM acides Rr ER dor EY Pado dor RE ooa E ESE SRO 161 Removing an OTM OOV aiu assa tee eee se wk eigo ck o Rol pos ar cs 162 Troubleshootio scsi eee cee s rue RR x RR OREM ETERS REE RA n OR e 162 Integrating OTM with HP OpenView ssesen Rm 164 a co PC rrerneTT 164 Su E A DITTTTTT 165 Hardware and Software Requirements 000 cece eee eee eee 166 System Mtoa enc e RRERC HE EGRE EE REEF PR IO POR dni pd Rn 166 Installation and Configuration iiio ka Ri RR RR REA etre E ER RREA 169 Chapter 3 Windows NT reference iluuroccaseascaest ssas smasva ram sss 189 lestallipg NMEN MT xa dew qd Red tan te CER orbitae dee atl 189 Hardware Compatibility Check cicius ciues m or RR 190 Running the Windows NT Setup Program 000 0c eee eee eee 190 Installing Windows NT components 00 0 sasaran eee 191 Network Adapter Software Installation cee eee 192 TOPP
142. his group should include the names of any users that will require Administrator level access For systems that are running on operating systems that have been localized into languages other than English members of this group should include the members of any group that is a translated version of Administrators If this group does not appear on the server such as in the German OS where it is called Administoren create it Make the administrator and other users who require OTM Web Administrator permissions members of this group User group access permissions You the network administrator log on to the OTM Administration Web site and assign access permissions to the other Windows NT or Windows 2000 groups By default a member of any group other than Administrators does not have any access to OTM Web Applications unless you specifically grant that group appropriate permissions From the Web Navigator Access page you grant or deny access to web applications to a group not to individual users To change the security access for individual users their group membership should be changed from Windows For new groups added to the Windows system the Administrator must assign access permissions for web applications before any users from that group can log on For more information about setting user access refer to OTM Web Access security on page 116 All OTM Web Navigator users for the Administration site should have a Wi
143. ial configuration tasks 129 e Use Overlay 137 to verify the IP address gt LD 137 Note Overlay 137 prompt is DIS ELNK disables network ENL ELNK enable Ethernet interface STAT ELNK verify IP address If the STAT ELNK command displays the correct IP address your IP address configuration is done Otherwise you will need to INIT the Meridian 1 or Succession CSE 1000 system Determine the OTM PC IP address To find your PC s IP address 1 From the Start button select Settings gt Control Panel The Control Panel window opens 2 Open the Network icon to display the tabbed dialog box Click on the Configuration tab A list of installed network components is presented 3 Select the TCP IP network component used by your PC Depending on the number of installed components you may have to scroll to see the correct component 4 With the component selected click on Properties The TCP IP tabbed window opens 5 Click on the IP Address tab Note the IP address shown This is the IP address unique to this PC You will enter this information in Overlay 117 to specify where the alarm event will be received 6 Close all the control panel related windows and return to your desktop Enabling Meridian 1 and Succession CSE 1000 system alarms with LD 117 To enable alarms with LD 117 1 Inthe OTM system window on the toolbar click the System Terminal icon The System Terminal Selection dialog box opens 2 Clic
144. ick an enabled item in the tree or e Select the item and uncheck the Enabled check box or e Click the Disable All button to disable all devices listed in the tree The item is no longer bold and does not appear in the Terminal Server main window when you click OK The Terminal Server application has a limit of 256 total configured ports devices It supports up to 8 simultaneous serial connections However the real limit on the number of simultaneous connections depends on the OTM server hardware the network capacity the server s CPU capacity etc Communication Settings The Terminal Server uses TCP socket ports to communicate with the switch and Virtual Terminal Server Terminal Server is therefore is not directly accessible through a network firewall unless you enable the ports required A network administrator determines the access method e g through dial in accounts enabling access to the ports used by Terminal Service etc 553 3001 230 Standard2 00 January 2002 Initial configuration tasks 141 The base port number determines the range of socket ports used to communicate with the Terminal Client However do not change this number unless the default port conflicts with another network application By default the Terminal Server and Terminal Client communicates through network ports 4789 up to 5045 4789 to send connection requests 4790 5045 for up to 256 terminal sessions Of course the numb
145. icon to indicate the current status of the OTM Server or of the devices monitored by the OTM Server 553 3001 230 Standard 2 00 January 2002 Initial configuration tasks 167 Figure 77 HP OpenView Network Node Manager Network Map The OTM Status Monitor OtmStMon is the program that is used to update the color of the icon for an OTM object When the color is changed upon the receipt of an incoming event a message is also logged and displayed in the NNM Alarm Browser to indicate the status update HP OV NNM Alarm Browser You can display contents of incoming OTM events in the NNM Alarm Browser Figure 78 Installing and Configuring Optivity Telephony Manager Release 1 2 168 Initial configuration tasks Figure 78 HP OV NNM Alarm Browser All Alarms Browser Gl x File Actions View Help Ack Cor Severity Date Time Source Message Major Tue Oct Z4 19 11 52 hsclpOZk us nortel com ovspmd managed process netmon has terminated unia D Major Tue Oct 24 19 11 55 hsclpOZk us nortel com ovspmd managed process ovtrapd has terminated ur D Major Tue Oct 24 19 11 55 hsclp 2k us nortel com ovspmd managed process ovactiond has terminated D Major Tue Oct 24 19 11 55 hsclpOZk us nortel com ovspmd managed process ovcapsd has terminated ur D Major Tue Oct 24 19 11 56 hsclp Zk us nortel com ovspmd managed process ovdbcheck has terminated E Major Tue Oct 24 19 11 56 hsclpO0Zk us nortel com ovspmd
146. id security and performance problems For more information refer to Microsoft Windows NT Server Basics and Installation Chapter 7 Installing and Configuring Optivity Telephony Manager Release 1 2 194 Windows NT reference Figure 102 Microsoft TCP IP Properties window Microsoft TCP IP Properties 21x IP Address DNS WINS Address DHCP Relay Routing An IP address can be automatically assigned to this network card by a DHCP server If your network does not have a DHCP server ask your network administrator for an address and then type it in the space below Adapter 2 Intel 82557 based Ethernet PCI Adapter d 1 Intel 82557 based Ethernet PCI Adapter 2 Intel 82557 based Ethernet PCI Adapter Totan an IP address trom a UHLP se Specify an IP address IP Address 47 82 38 173 Subnet Mask 255 255 240 0 Default Gateway 47 82 32 1 Advanced Cancel Apply Initial Workgroup Configuration 1 In Domain Workgroup Setting use the default Workgroup settings and click OK to continue Click Finish in the Finishing Setup screen In the Internet Information Server Installation screen remove the gopher selection 4 Install the SQL server driver 553 3001 230 Standard 2 00 January 2002 Windows NT reference 195 5 In the Microsoft Internet Information Server screen Click Cancel The Microsoft Internet Information Server will b
147. iguration pages login access LDAP sync reports and so forth The OTM administrator has the responsibility of installing configuring and maintaining OTM Web Services User Login and Security The user logs into the OTM Web Navigator using their Microsoft Windows NT or Windows 2000 userID and password Login security for OTM Web Services ensures protection against unauthorized entry and enforces access permissions for logged on users There are three categories of users Administrators OTM administrators HelpDesk OTM help desk users 553 3001 230 Standard2 00 January 2002 Initial configuration tasks 111 e EndUser OTM end users In addition there is a Default user category Default users are able to successfully log in to the Web Navigator but they do not have an access profile defined in their Directory record OTM administrators and help desk users have user accounts in a Windows domain End users may have accounts either in a Windows domain or through an LDAP server Administrators must be set up in a Windows Administrator group on the server itself not on a remote machine OTM administrators and help desk users can access and change their own telephones through either the Web Navigator or the Desktop Services end user pages Access to the end user pages requires the appropriate OTM directory setup user login and user group for these administrators and help desk users OTM Web application access permissio
148. iguring Optivity Telephony Manager Release 1 2 100 Initial configuration tasks To add a customer a Click Add b Select a Customer number C Click OK The Customer Properties dialog box opens with the General tab displayed Figure 50 Figure 50 Customer Properties General dialog box CustomerO Customer 0 Properties Customer 553 3001 230 Standard2 00 January 2002 Initial configuration tasks 101 d Fill in the customer information Note HLOC displays the home location code defined in LD 90 gt Enter User information in the Scheduler System ID text box if you are using applications with scheduled activities such as Station Administration CPND ESN and Traffic e Click the Features tab The Customer Properties Features dialog box opens Figure 51 Figure 51 Customer Properties Features dialog box customer Customer 0 Properties Ed General Features Numbering Plans Feature Group General Features and Options m v Last Number Redial v Message Center Iv Do Not Disturb Lamp on 500 2500 Sets First Digit Pretranslation Flexible Incoming Tones Iv for SL 1 Stations Iv for Digital Stations Dial Intercom Group Cancel Apply Help f Fill in the customer information g Click the Numbering Plans tab Installing and Configuring Optivity Telephony Manager Release 1 2 102 Initial configuration tasks The Customer Properties
149. ined by searching the Windows registry with the COM port specified in the communication profile OTM communications software will then set up the Run Time Container RTC with the modem initialization string and communication profile settings for the application to make its connection to the Meridian 1 or Succession CSE 1000 system However there are a number of limitations with this process that the user must take into account when configuring the modems e The Windows Modem control panel allows multiple modems to be configured on the same COM port OTM software will always use the first modem found in the registry configured for the specified COM port in the communications profile To insure proper modem operation only one modem communication device should be configured on a given COM port e A factory modem initialization INIT string is stored in the Windows registry This INIT string will be used by OTM applications to set up the modem connection The OTM communications software is written to use verbal V1 result code If the factory INIT string is set to use numeric VO result code the Can t set modem parameters error code will occur and the dial up attempt will be aborted To modify the factory INIT string the user must use the registry editor regedit to change the factory INIT string to use verbal V1 result code Please see the Microsoft Windows documentation for detailed instructions on how to use the Registry Edito
150. ing a separate network It also permits OTM to be connected to a larger number of systems from a traffic perspective for Customer WANs that are utilizing higher bandwidths e g 100mb 1gb etc The disadvantage is that available bandwidth must be shared with Customer traffic Figure A 3 Connecting OTM to CWAN connected Meridian systems Optivity Telephony Management WAN Configuration OTM OTM Server 1 Server N Routers to retain privacy between OTM Clients Optivity NMS WAN and ELANs 7 po Customer WAN Embedded LANs Call Pilot Symposium Call z Call Pilot Symposium Call m Center Server E M Center Server Meridian 1 Meridian 1 Meridian 1 Meridian 1 io ER od Systems Managed by OTM Server 1 Systems Managed by OTM Server N 9963EA 553 3001 230 Standard2 00 January 2002 OTM engineering guidelines A 27 Bandwidth Utilization The trade off is the cost of OTM versus the cost of increased network bandwidth and or network subnets Once OTM Servers are attached to the WAN the customer s network may be impacted but there is a savings on the number of OTMs needed Note Never expect to fully utilize Ethernet bandwidth Performance degrades quickly as the utilization exceeds a certain threshold approximately 35 Consult the network administrator for details on network bandwidth utilization Table A 6 lists the average and peak t
151. ingle Meridian 1 or Succession CSE 1000 system begins having a problem it will begin reporting major critical alarms at the rate of 1 every 2 seconds This means that the queue can hold only the last 45 minutes worth of alarms from the offending system assuming that alarms from the other systems are minimal 553 3001 230 Standard2 00 January 2002 OTM engineering guidelines A 13 Operational Limits Table A 4 lists those OTM features that have a significant impact on the performance of the OTM Server PC Each feature the table lists their CPU utilization and elapsed time statistics as appropriate when connected to a single Meridian 1 or Succession CSE 1000 system OTM Web interface Using the OTM Web interface has the advantages of not requiring installation of the OTM Client and providing the ability to access the OTM Server from any PC with a Web browser However using the Web interface will place a heavier workload on the OTM Server The Web Desktop Services Write capability was introduced in OTM 1 1 and provides End Users as well as Administrators with the ability to configure telephones using a Web interface After a telephone s configuration has been changed and scheduled the job is placed into the queue of the scheduler Currently OTM supports only the Schedule Now capability which only allows the execution of one job at a time even for jobs involving different Meridian 1 or Succession CSE 1000 systems The scheduler ex
152. is an abbreviated site name that displays in the Alarm Banner In the Site Location box fill in the site address information In the Contact Information box fill in the contact name and related information Click the Apply button To add a new system to this site a Click the Add System button Installing and Configuring Optivity Telephony Manager Release 1 2 88 Initial configuration tasks b Follow the instructions for Adding a Meridian 1 or Succession CSE 1000 system on page 88 or Adding a Generic system or device on page 103 7 When you have finished entering Site information click one of the following buttons to add the site to the Navigator tree e OK adds the site and closes the property sheet e Apply adds the site and leaves the property sheet open allowing you to add another system to this site Repeat step 6 to add another system e Cancel closes the dialog box without adding the site Adding a Meridian 1 or Succession CSE 1000 system You can add as many systems including non Meridian 1 systems to a site as you want You must have administrator privileges to add a system 1 Inthe Navigator window select the desired site Note If you are adding a new system from within the New Site Properties window skip to step 3 in this procedure 2 Choose Configuration gt Add System or right click and select Add System The Add System dialog box opens Figure 41 Figure 41 Add System dialog box
153. ity may not be used to endorse or promote products derived from such portions of the software without specific prior written permission SUCH PORTIONS OF THE SOFTWARE ARE PROVIDED AS IS AND WITHOUT ANY EXPRESS OR IMPLIED WARRANTIES INCLUDING WITHOUT LIMITATION THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE In addition the program and information contained herein are licensed only pursuant to a license agreement that contains restrictions on use and disclosure that may incorporate by reference certain limitations and notices imposed by third parties 553 3001 230 Standard2 00 January 2002 Nortel Networks Inc Optivity Telephony Manager software license agreement NOTICE Please carefully read this license agreement before copying or using the accompanying Optivity Telephony Manager software or installing the hardware unit with pre enabled Optivity Telephony Manager software each of which is referred to as Software in this Agreement BY COPYING OR USING THE SOFTWARE YOU ACCEPT ALL OF THE TERMS AND CONDITIONS OF THIS LICENSE AGREEMENT THE TERMS EXPRESSED IN THIS AGREEMENT ARE THE ONLY TERMS UNDER WHICH NORTEL NETWORKS WILL PERMIT YOU TO USE THE SOFTWARE If you do not accept these terms and conditions return the product unused and in the original shipping container within 30 days of purchase to obtain a credit for the full purchase price 1 License grant Nortel Networks Inc Nortel N
154. k on the Ethernet PPP Overlay Passthru button and then click OK Installing and Configuring Optivity Telephony Manager Release 1 2 130 Initial configuration tasks The System Terminal window opens 3 Login with the administrator user name and password You must have appropriate access privileges to use LD 117 4 Enter LD 117 The gt prompt appears in the Command Results pane indicating that the system terminal application is ready to accept your input 5 Enter prt open alarm A list of slots currently in use is displayed Slots are numbered from 0 through 7 for a total of eight available slots Note the number of the next available slot 6 Enter set open alarm lt n gt lt IP_address gt where n is the next available slot number and IP address is the IP address of your OTM Server See Determine the OTM PC IP address on page 129 for more information Caution Assigning your IP address to a slot currently in use disconnects that user from the system preventing them from receiving alarm information 7 Enter prt open alarm The list of slots and IP addresses receiving alarms is displayed Verify that your particular slot and IP address is included Note Overlay 117 accepts abbreviations of the various commands For example you can type the abbreviation prt op instead of prt open alarm 8 Logoutand close the system terminal window 553 3001 230 Standard 2 00 January 2002 Initial configu
155. lar to the standard download operations in that the user must download the plug in to their hard disk then it self installs onto the machine While the plug in check is being performed the OTM splash screen is displayed If the plug in is installed or after installation of the plug in the user is taken to the login page The default OTM URL is the end user login page To navigate to the administrator login page place admin after the OTM IP address or host name Access permissions When OTM starts for the first time the Administrator profile is the only active profile You must assign access permissions for the other Windows NT or Windows 2000 Groups that you have setup on the OTM Server Administrator Group access permissions Persons belonging to the Administrators user group on the OTM Server can log on to the OTM Web site and get unrestricted access The Administrators group has unrestricted access by default You are not able to alter access permissions for the Administrators user group 553 3001 230 Standard2 00 January 2002 Initial configuration tasks 113 Users of the OTM Administration Site belong to a distinct user group and are assigned the security profile for that user group For example the Administrators user group has access to all Web applications Note Important advisement for localized operating systems There must always be an Administrators Windows NT group with the spelling exactly as shown T
156. lease 1 2 156 Initial configuration tasks Figure 72 InfoCenter Object Properties dialog box EJ Object Properties ink object 0 MAC Arria Viewing OTM Server Object Properties Follow these steps to view the properties of an OTM Server in InfoCenter 1 In InfoCenter open a folder in the Folders pane Select the OTM Server that you added From the InfoCenter menu bar choose File gt Properties The Object Properties dialog box opens displaying the properties for the selected network object 553 3001 230 Standard2 00 January 2002 Initial configuration tasks 157 4 Click OK Modifying OTM Server Object Properties Follow these steps to modify the properties of an OTM Server in InfoCenter In InfoCenter open a folder in the Folders pane Select the OTM Server that you added From the InfoCenter menu bar choose File gt Properties The Object Properties dialog box opens displaying the properties for the selected network object Edit the object properties that you want Click OK Starting OTM Web Applications OTM Web Application links are integrated with Optivity NMS when an OTM Server is added The OTM system being accessed can be running on the same server as Optivity NMS for Windows NT or it may be connected remotely through the network You can start OTM Web Applications by choosing Configuration and selecting Optivity Telephony Manager from the shortcut menu on th
157. lient and OTM running in a standalone mode The resource calculations presented herein are centered around the OTM Server running on a Windows NT Server Platform 553 3001 230 Standard 2 00 January 2002 OTM engineering guidelines A 3 Table A 5 on page A 22 lists the limitations of running the OTM Server on a Windows NT Workstation however the analysis presented here does not cover this platform Note OTM running in a standalone mode will function in a manner that provides access to Meridian Administration Tools MAT equivalent features only As a result the engineering rules for this setup will mimic those required for MAT Sample walk through of computations This section provides a sample walk through of computations used to determine how many Meridian 1 or Succession CSE 1000 systems and OTM Clients can be connected to an OTM Server Factors involved include e Type of OTM feature configuration Type of OTM Server and Meridian 1 or Succession CSE 1000 hardware e Constraints on CPU usage and off hours work Sample configurations based on application usage and features The following are the sample configurations based upon application usage and features that impact server resources These configurations do not reflect how OTM is packaged for example General Enhanced and Premium Example 1 Configuration Station ITG Maintenance Windows and other applications Example 2 Configuration and Alarms Mana
158. lls from one Survivable Expansion Cabinet to another Survivable Expansion Cabinets in the same node for ITG line cards e Trunks and Gateway channels are only available for 12004 telephones on one Survivable Expansion Cabinet but can be used by all ITG line cards e Less administration since there is only one node to manage Installing and Configuring Optivity Telephony Manager Release 1 2 132 Initial configuration tasks e Ifthe ITG line cards fails 12004 telephones can register to other ITG line cards in different Survivable Expansion Cabinets e Users can make 12004 calls from one Survivable Expansion Cabinet to another Summary of steps to configure ITG Line 2 0 data on OTM Refer to ITG Line 2 0 i2004 Internet Telephone 553 3001 204 for a detailed description of these steps 1 Manually add an ITG card node It is required that each Survivable Expansion Cabinet have its own node if the cabinets are not in the same location as the Main Cabinet Configure the ITG line card properties Configure the DSP profile data Configure the Main Cabinet ELAN IP address Survivable Expansion Cabinet E LAN IP address and TLAN voice port Enter the Meridian 1 ELAN IP address of the Main Cabinet Define the Survivable Expansion Cabinet IP address in OTM There is an extra field in OTM to configure the Survivable Expansion Cabinet IP address and TLAN port Use the same secondary IP address as the Survivable Expansion Cabinet s
159. long term storage like magnetic tape and then clear the contents from the original file that is on the Windows NT system System Services Disable unnecessary services that run on a regular basis such as Messenger and alerter Consult the Windows NT system documentation to determine which ones are not needed on this system Windows NT provides many preinstalled services during the standard system installation Network Sharing Minimize the number of shared files and folders on the system Regularly review the Access Control List ACL share permission settings for those files and change or remove the shared settings if security might be an issue Avoid sharing the system root directory If an application requires this tighten the ACLs of the root directory Hide any sensitive file sharing by appending to the end of sharename Only those with Administrator rights can see these files 553 3001 230 Standard2 00 January 2002 Windows NT reference 217 Networking Restrict access from the network Using the User Manager and the User Rights command restrict Access this computer from the network to the absolute minimum necessary Prevent Windows NT from passing cleartext passwords across the network Windows NT has the ability to communicate with certain non Windows NT systems that require sending user password unencrypted over the network This feature is disabled by default and Nortel Networks recommends that the a
160. ly adds the system and leaves the dialog box open e OK adds the system and closes the dialog box e Cancel closes the dialog box without adding the system Help provides online help Adding a Generic system or device You can add as many systems including non Meridian 1 systems to a site as you want You must have administrator privileges to add a system 1 Inthe Navigator window select the desired site 2 Choose Configuration gt Add System or right click and select Add System The Add System dialog box opens Figure 53 Figure 53 Add System dialog box Add System x System Type OK Cancel Note You may need to install additional software to enable other system types not listed in Figure 41 Follow the installation instructions included with your order 3 Select Generic in the System Type box 4 Click the OK button Installing and Configuring Optivity Telephony Manager Release 1 2 104 Initial configuration tasks 5 Complete the System Properties General and System Properties Communications dialog boxes as you would for a Meridian 1 or Succession CSE 1000 system See Adding a Meridian 1 or Succession CSE 1000 system on page 88 6 Click the Application tab The System Properties Applications dialog box for non Meridian 1 devices opens Figure 54 Figure 54 System Properties Applications for non Meridian 1 devices Test Site generic System Properties Ed General Communi
161. ly through the Web interface using the Schedule Now function places a larger workload on the OTM Server For example in a system with 10 800 lines and a daily change rate of 1 Add Move Change activity through the Web interface would consume up to 36 0 of CPU usage compared to only 23 8 if performed using the Windows interface Web Desktop Services for end users Configuring Web Desktop Services Write for end users also places an higher workload on the OTM Server For example in a system with 10 800 lines and an end user daily change rate of 0 25 approximately 27 telephones enabling Web Desktop Services Write for end users increases CPU usage for Add Move Change activity from 23 8 to 29 8 Note that the ability for end users to make changes should decrease the need for the network administrator to make changes so the impact of configuring Web Desktop Services Write for end users may not be significant Web support on Server and Workstation platforms Table A 3 outlines the differences observed in Web support when OTM is running on server grade platforms Windows 2000 Server Windows NT Server and Workstation platforms Additional differences between the Windows NT Server and Windows NT Workstation platforms are given in Table A 5 on page A 22 Table A 3 Web support on Servers and Workstations PWS on Windows NT Workstation or Windows 2000 Professional IIS on Windows NT Server or Windows 2000 Server and d
162. m Password Installing and Configuring Optivity Telephony Manager Release 1 2 78 Initial configuration tasks Enter the old password in the Old Password field Type a new password in the New Password field Retype the new password in the Confirm Password field Click the OK button e A message box informs you that the password was successfully changed Click the OK button to close the message box Note You will need to use this password next time you start OTM gt When exiting from OTM you will be prompted to either log out of OTM or terminate OTM If OTM is scheduled to complete any other tasks such as Station Administration Synchronization ESN or Traffic you should log out of the system but not terminate as OTM will continue to run in the background and complete the scheduled tasks Test the connection Use the following procedures to test the connection between OTM and your equipment For detailed instructions on adding sites and systems see Add sites and systems via the OTM Navigator window on page 86 Set up communications information 1 Double click Sample Site in the OTM Navigator window 2 Click Sample System and choose File gt Properties The System Properties dialog box opens with the General tab displayed Click the Communications tab Click the Add button The Add Communications Profile dialog box opens Figure 34 553 3001 230 Standard2 00 January 2002 Initial configur
163. m REST cuososzesk RR tacks RANG GREEN ENNREGEARPAENNAM cU EE ee 47 OTM Client software installation l l 48 DTNL BORSE rnane utapia riae NR ddRE pax dd peru td Ea ad 53 Upgrade the OTM Server to the same release of OTM ulus 54 Upgrading your OTM PCs to Windows 2000 ccc cee eee eee 54 Upgrade to a new release of OTM 0 tenes 56 Wee Help Installatie cctv sees 33d Rr Dede ethno o Sak heehee OSES PES SOR eS 61 Migration from MAT to OTM zou an ERREUR SUE M dene eRe ETRE Ree ERE eS 63 Migrating data from MAT to OTM on the same PC 200000e ee eee 63 Installing OTM on a Windows NT server being used as a MAT file server 64 Migrating data from MAT on one PC to OTM on another PC 65 Migrating data from MAT to OTM on a PC that is being upgraded Els Ceno i ter 66 Migrating data from MAT to OTM on a new Windows 2000 PC 66 MAT OTM migration summary seeee n 67 License Manageme escasa sx dba 280 CREE SRE HIRE ERR HR EROR E qa e ROCA 68 TA GPS L5 pesdroXur hia S ORE EE E e ERE CREER RE NA 68 POIGE asses aaron eaten Roe dex del das de Eon dan spel aot og Ele 69 Bni eor P E E E e A E T AS TTIE 70 Serurity device Jongo scsrersisririsi terit dko EIEN OKIE RRS 70 Chapter 2 Initial configuration tasks serere eer rrr hh hn 71 Configuring a modem for OTM applications in Windows lessen 72 High speed smart modem configuration consideratio
164. mputer that accesses the OTM Server requires the following Intel Pentium 200MHz or faster CPU Pentium II 300MHz for running Telecom Billing System 2 GB hard drive with 500 MB of free space 64 MB of RAM 128 MB of RAM is recommended for improved performance and for the Billing Enhanced level applications CD ROM Drive and 3 1 2 inch 1 44 MB floppy disk drive SVGA Color Monitor and interface card 800 X 600 resolution for graphics Ethernet Network Interface Windows compatible mouse or pointing device Installing and Configuring Optivity Telephony Manager Release 1 2 30 Initial installation tasks e Windows 95 Windows 98 Windows 2000 or Windows NT Workstation 4 0 or Server Note When installing OTM on a Client running Windows 95 ensure that your version of Windows 95 is Y2K compliant e The correct Java Runtime Environment currently version 1 3 1 installed on the client machine e A Microsoft Active Server Page ASP and HTML compliant Web browser Installation Checklist Use the following quick reference as a checklist or reminder when starting a new OTM installation Meridian 1 Installation Requirements Software and memory Required X11 packages 296 315 and 351 depending on applications being installed Minimum of 48 MB of memory on the Meridian 1 For Ethernet connections X11 Release 22 or later Release 24B or later is required for Data Buffering and Access IOP IOP CMDU
165. mum performance install OTM on a separate machine from Optivity NMS In this configuration manually copy the OTM Optivity Integration Toolkit OIT files onto NMS and run OitInstall For more information view the Readme information file in the Optivity directory on the OTM CD ROM e OTM integrates with Optivity NMS through OIT on any NMS platform see Checklist for Installing the Optivity Integration Toolkit OIT on page 150 Co residence with Optivity NMS however is supported only on Windows NT Server Note There are certain restrictions in OTM application features when installed co resident with Optivity NMS For more information about these restrictions refer to the Optivity Telephony Manager OTM General Release Bulletin e All software requirements for OTM should be met In particular Windows NT Service Pack 5 Windows Option Pack 4 and MS Internet Information Server IIS Install IIS before applying the service pack e Always install Optivity NMS prior to installing OTM 553 3001 230 Standard 2 00 January 2002 Initial configuration tasks 149 The OTM installation upon detection of an Optivity NMS installation automatically configures itself to co reside with Optivity NMS Optivity NMS and OTM use different Web servers Apache and IIS respectively In the OTM installation when installing IIS make sure to modify the default port for HTTP requests to avoid a conflict with Apache Change the Optivit
166. n 000 73 Troubleshooting modem connections 0 000 eee eee eee 74 Log in and change the default password 0 c eee ee eee T7 Test te BOHRDODBOIE ausus x ea eo dor ue dor EE UR ae E dope a aa ee 78 Setup communications information a ca sexes bs ERR E RE ERG eed ERROR n 78 Set up customer information izcansocesm yx 9x REORR renat E neri UR EU x 83 Set up OTM applications uu sols Rer enira bbe ee deg a dr ete ee 84 SB UD SUSIOET AI oabtuaxomadzeeux c Eg EQ adora geo P eO Id qub URGE qo 85 Add sites and systems via the OTM Navigator window lessen 86 553 3001 230 Standard 2 00 January 2002 Contents 9 POONA DENS 0555132454055 40038 19 ESSER e I E SDA ERA TERE TREES 86 Adding a Meridian 1 or Succession CSE 1000 system 00005 88 Adding a Generic system or device llle 103 Add OTM Windows users via the OTM Windows Navigator sssse 105 Create a usertemplate llleslleeeeeeee res 105 uuo Egi eT 108 Adding OTM Web Navigator users 0 000 c eee 110 User Login and SOQUIMM cuusolsesessen dees eri Se bee ES ERR ERG P ORARE 110 Access DOITIISSIOHE a5 seas E qAT S EREZXGU RR FOROS SDI ORAS Pees Tees x 112 Desktop User ACCESS c vacedecccavearwaindewade ae qud MERE Ved doa ARES 114 OTM Web Access security leue cee seek RR sm dean dee RR RR a 116 Installation and Configuration of Desktop Services 0000000 117 Set Up the M
167. nchronize OTM Directory entries that have their Publish check box checked Synchronization only compares and updates entries that have the same Unique Identifier UID in both the OTM Directory and the LDAP compliant server You can use the LDAP Synchronization Utility or the Import and Export Utility to manually set up the UID For detailed instructions on setting up the LDAP server as well as an example of importing attributes to the OTM directory see LDAP Synchronization in Using Optivity Telephony Manager 553 3001 330 For information on importing non LDAP compliant directory information into the OTM directory see Import and Export Utilities in Using Optivity Telephony Manager 553 3001 330 Set Up Alarm Management Configure each device to send traps to OTM define the devices and scripts in Alarm Notification and configure the DBA Serial and Rules Manager to receive serial text alarms and send SNMP traps For more information consult Alarm Management in Using Optivity Telephony Manager 553 3001 330 Perform an OTM backup To perform a backup of your OTM data and applications 1 Inthe OTM Windows Navigator select Utilities gt Backup The OTM Backup Information dialog box opens Figure 68 Installing and Configuring Optivity Telephony Manager Release 1 2 144 Initial configuration tasks Figure 68 OTM Backup Information dialog box OTM Backup Information Ed You have selected the following options Typ
168. ndow opens 2 Type your user name password and the name of the Optivity NMS server and click OK 553 3001 230 Standard 2 00 January 2002 Initial configuration tasks 155 Optivity NMS InfoCenter opens In the Folders pane click the InfoCenter icon Double click the Resources folder to open it A Telephony Managers folder appears A Telephony Managers folder is created in Optivity NMS InfoCenter to contain all the Voice Elements integrated into Optivity NMS Double click the Telephony Managers folder to open it Modify the default view properties of the folder or you will not be able to view the OTM Servers that are added to this folder Right click the Telephony Managers folder and choose Properties Open the Management Server folder Select Optivity Telephony Manager and click Apply From the InfoCenter menu bar choose File gt New gt Object The Object Properties dialog box opens with the Device tab selected Figure 72 a In the Label box type a label for the new object b In the Type box select the Management Servers object type C In the Subtype box select a Optivity Telephony Manager subtype for the object d In the IP address box type the IP address of the object e Click Private or Global Private lets the local user see the device Global lets all users see the new object f Click OK A default switch icon appears for the OTM Server Installing and Configuring Optivity Telephony Manager Re
169. ndows NT or Windows 2000 account on the local OTM Server When you select an access group other than Administrators for the first time you may get a data retrieval error message OTM will automatically generate a new profile Select Administrators again and then select the group that initially gave the error You will now be able to assign access permissions for the new group Installing and Configuring Optivity Telephony Manager Release 1 2 114 Initial configuration tasks With the exception of Administrators do not place a person in multiple groups The first group detected by OTM is used to determine access permissions There is no restriction on the Administrators group A user may belong to other groups but if they belong to the Administrators group the Administrators profile will override all other profiles While assigning access permissions be certain that you select the top level application for every sub application that you assign For example if you are selecting System Alarms you must also select Equipment Failure to do so may result in members of the user group being denied access to the Web site Desktop User Access The end user Access page allows you to select the method of user login authentication The options are LDAP Server Note User login identification is required for LDAP The drop down menu only contains employee ID UID and e mail 553 3001 230 Standard2 00 January 2002 Initial co
170. nds a single hard disk Performance improvements can be achieved by e Using an Ultra Wide SCSI Interface in place of ATAPI 553 3001 230 Standard 2 00 January 2002 OTM engineering guidelines A 21 Disk Performance will increase by a factor of 2 or better This can translate to an increase in feature performance reduce elapsed time and increase simultaneous operations by 50 or better Note SCSI Disk drives come in various speeds gt e Adding a hard disk to store OTM Data separate from the OS and Programs If the Server PC being used is using an ATAPI interface for its main disk C then installing a SCSI Interface Card and second hard disk to store OTM Data can achieve the majority of the SCSI performance increase If the PC being used has a limit on physical memory that is lower than what is need to run OTM in the desired configuration then adding a second hard disk will improve performance by separating the virtual memory disk swapping activity on the main disk from the OTM data access on the second disk Disk Size The OTM Server software and the Windows NT Server software requires approximately 900MB without OTM data or active features Need to reserve approximately 300 MB of disk space for Virtual memory and normal OS operations CDR 250 Bytes per record at peak rates for a CP4 Option 81 system over a one day period this would create a 700Mbyte file Station 500KB per 100 telephones From the e
171. new terms book titles and variables in command syntax descriptions Where a variable is two or more words the words are connected by an underscore Example For additional information refer to Using Optivity Telephony Manager Indicates command syntax and system output for example prompts and system messages Example Open Alarm destination 0 is 47 82 40 237 Shows menu paths Example Select Utilities gt Backup in the Navigator window This guide uses the following acronyms ASP CLI CRS active server page command line interface Consolidated Reporting System 553 3001 230 Standard 2 00 January 2002 DBA DN ELAN GCAS GUI IP ITG LAN LDAP MAT NMS OTM PTY RU TBS TLAN TN TTY uid VLAN Related publications Preface 21 Data Buffering and Access directory number embedded local area network General Cost Allocation System graphical user interface Internet Protocol Internet Telephony Gateway local area network lightweight directory access protocol Meridian Administration Tools network management system Optivity Telephony Manager pseudo TTY network port remote access server reporting unit Telecom Billing System telephony local area network terminal number teletype serial port unique identifier in LDAP synchronization virtual local area network For more information about using Optivity Telephony Manager for Meridian 1 and associated applications refer to the following p
172. nfiguration tasks 115 e Windows NT Domain Note The edit box for the Windows NT domain name is required for Windows NT authentication For information on configuring users for desktop access see Enable Web desktop access in the OTM Directory on page 118 Figure 59 OTM Administrator End User Access screen y Telephony Manager M lt e gt gt 0 Back Forward Stop oft Internet Explorer provided by Nortel Networks 3 B Refresh Home Search Favorites History N RTEL NETWORKS DIM Equipment Telephones Billing Services Directory Desktop Services Web Administration 3 End User Access 3 web Navigator Access 9 session Monitor Aone rogom end user Access This page determines how end users login to view their telephones Select Windows NT or LDAP Directory Server from the list below User authentication method windows NT Domain x NT Domain Name Jotmtechpubs SS only required for Windows NT P Login identification used E only required for LDAP E Click to expand Bp Localintianet 7 Installing and Configuring Optivity Telephony Manager Release 1 2 116 Initial configuration tasks OTM Web Access security The OTM Web Access security page determines which OTM Web Navigator pages are available to users Before you can set access permissions for a group you must create the group using the Windows NT or Windows 2000 Server user interface
173. nformation using OTM Web Navigator do not need to belong to user groups with high privileges 553 3001 230 Standard2 00 January 2002 Windows NT reference 215 Here are some specific actions the administrator can take to maintain a secure Windows NT system e Assign at least a 7 character password that is composed of random printable keyboard symbols intermixing uppercase and lowercase Do not use common names dates or words found in a dictionary e Confirm that the Guest account is disabled That account is disabled by default on Windows NT and Windows 2000 systems but enabled by default on Windows 95 98 systems e The Administrator should lock the workstation when not in use The Blank Screen screen saver that comes with Windows NT can be set to automatically password protect the desktop when inactive Using any other or third party screen savers is not recommended and it can seriously hamper the performance of your server e Rename the local NT Administrator logon account that is included with your NT operating system Do not share the new account name with non administrators This will help limit exposure if the Administrator account password is discovered e Do not grant additional access rights to any user who is added to the Backup Operator account That account provides just enough access to back up and restore files In addition the administrator can remove rights granted to the predefined groups when those right
174. nge from server Station Add Move Change from OTM Client Station Web access Web Desktop Services Write capability for End Users Alarms monitoring CDR and Traffic Collection Normal operations are performed daily during normal working hours for example from 8 00 AM to 5 00 PM every day The default value is the peak six hours of the day 9 00 AM 12 00 PM and 1 00 PM 4 00 PM Daily activities are based on the following assumptions Percentage of lines changes by the network administrator per day is 1 For example a system with 2000 lines would have 20 lines changes by the network administrator during a normal work day Number of lines changed by End Users through the Web Desktop Services is 0 25 For example a system with 2000 lines will have approximately 5 lines changes by End Users during a normal work day provided that the Web Desktop Services Write feature is configured Off hours operations can use 100 of the CPU and will be limited as follows from Table A 4 Station retrieve reconcile will be performed once a week or twice a month on the weekend The maximum period of time reserved for this activity will theoretically be 48 hours For these examples reserve the time from 9 p m on Sunday to 6 a m Monday or 9 hours Station transmit will be scheduled and performed during peak six hours for example from 9 00 AM 12 00 PM and 1 00 PM 4 00 PM Assume for Option 11C that
175. ns are controlled by the Administrator on a per Windows user group basis For example the administrator may limit the OTM users access to only some of the OTM Web based functionality The OTM Web Navigator controls access to applications by shielding Web links that the user does not have access to The directories and files comprising those applications are similarly protected You configure Windows NT or Windows 2000 user groups and individual users using the Windows user interface on the OTM server You then determine the access permissions for each user group by using the OTM Web Navigator page For information about setting user access refer to OTM Web Access security on page 116 Note As a security precaution with any upgrade or reinstallation of OTM software access profiles for all user groups except Administrator are reset Using the Web Access Security feature any member of the Administrator user group can log in and set up access profiles for members of the Help Desk End User and Default user groups Installing and Configuring Optivity Telephony Manager Release 1 2 112 Initial configuration tasks When an administrator or help desk user first points a browser to the OTM Navigator Web site a check is performed to see if the user has the required OTM Java plug in If the plug in is not installed the administrator or help desk user is given the option of downloading and installing the plug in This operation is simi
176. nt e 2 GB hard drive with 500 MB of free space with IDE interface e 32 MB of RAM e CD ROM drive and 3 1 2 inch 1 44 MB floppy disk drive e SVGA color monitor and interface card e Ethernet network interface or modem e Windows compatible mouse or positioning device e Windows 95 Windows 98 Windows 2000 or Windows NT Workstation 4 0 or Server Physical Memory The amount of physical memory installed on the server is critical in achieving maximum performance on the PC Microsoft Windows systems have a feature called Virtual Memory Virtual Memory allows the PC to continue running programs that require more memory than there is physical memory available It borrows memory using a memory swapping scheme from available space on the main hard disk Although this feature permits the PC to perform operations without worrying about running out of physical memory and thus crashing the computer it sacrifices performance of these operations by requiring access of the hard disk while memory swapping This degrades performance because e Physical memory access is much faster than disk access by an order of magnitude or greater e Accessing the disk while swapping steals disk access cycles away from applications that need to read and write to the hard disk The OTM Server software and the Windows NT Server software requires 150MB without active features The minimum server memory is 256MB Installing and Configuring Optivity Telephony Manager
177. ntains no natural language text 2 Selectthe Event Message tab Figure 13 Installing and Configuring Optivity Telephony Manager Release 1 2 174 Initial configuration tasks Figure 87 Modify Events Event Message Modify Events OTM event o enterprise e generic G specific 5 args 3 Configure the following a Actions Select Log and display in category Status Alarms This will enable the display of the incoming event message in the NNM Alarm Browser b Severity Select Major for this event Event Log Message Enter the following default text OTM event o enterprise e generic G specific S 4 args The message displayed will show the contents of the event message Note You are allowed to display any message that you choose in the Alarm Browser 553 3001 230 Standard 2 00 January 2002 Initial configuration tasks 175 Table 6 Legend for variables in the Event Log Message Variable Action o Print the name object identifier of the received event as a string of numbers e Print the trap enterprise as an Object ID string of numbers This number is implied by the event object identifier for non SNMPv1 events G Print the trap s generic trap number This number is implied by the event object identifier for non SNMPv1 events S Print the trap s specific trap number This number is implied by the event object identifier for non SNMPv1 e
178. nvironment Click on Apply and close the window Exit the browser then open the browser again to connect to OTM NOTE OTM Web applications are compatible with Java plug in 1 2 1 and above We strongly recommend the use of Java plug in 1 2 2 where available L 553 3001 230 Standard 2 00 January 2002 Initial configuration tasks 147 Integrating OTM with Optivity NMS Optivity Telephony Manager OTM integrates with Optivity Network Management System NMS version 9 0 1 and above Optivity NMS is an enterprise level network management solution providing fault performance configuration and security management for Nortel Networks internetworking devices Now through Optivity NMS you can monitor your OTM Servers This section describes what you should know about integrating OTM with Optivity NMS It includes the following information How the OTM with Optivity NMS Integration Works on page 147 Integration Requirements on page 148 What Happens During the OTM Installation on page 149 OTM OIT files on page 149 Checklist for Installing the Optivity Integration Toolkit OIT on page 150 About oitInstall on page 151 Using Optivity NMS InfoCenter on page 152 Viewing OTM Server Object Properties on page 156 Modifying OTM Server Object Properties on page 157 Starting OTM Web Applications on page 157 Using Fault Summary on page 159 Configuring OTM on p
179. o Enter your Name and Organization Name and click Next Enter the information on Licensing Modes Click Next Enter the unique Computer Name Select the server type on the Server Type screen StandAlone Server is highly recommended Enter the password for the Local Administrator Create an Emergency Repair Disk Select Components and Click Next Note Do not use open GL screen savers which use too much processing time Network Adapter Software Installation Before configuring the network adapters make sure that the adapters are inserted properly into the slots and RJ45 cables are plugged into the adapters The C LAN card is recommended to install on the TOP PCI slot and E LAN on the second from the TOP PCI slot 1 In the Windows NT Setup verify that the Wired to the network box is checked and click Next On the Install Microsoft Internet Information Server screen uncheck the box and click Next Click Select from the List on the Network Adapter screen Click Have Disk and insert the floppy or CD from the Manufacturer shipped with the network card Click OK and select the appropriate driver from the list Click OK to continue The next screen displays your LAN card Since the server has 2 LAN cards click on Select from the list to install the C LAN card driver and follow the previous step to install the C LAN card In the Network Protocol screen only
180. omain name Concurrent Internet Explorer Only limited by application 5 sessions capacity Concurrent Netscape Navigator Only limited by application 2 sessions capacity Restricted Access by IP address Yes No 553 3001 230 Standard 2 00 January 2002 OTM engineering guidelines A 15 Peer Web Server PWS is only intended to provide low volume Web publishing capability Performance will degrade with increased traffic and complex Web pages or Java applications The number of sessions supported by PWS ia based on a ten connection limit Internet Explorer uses two connections per session while Netscape Navigator uses between four and six connections depending on the size of the Web page When additional clients attempt to access Web Services and there are no available connections the error message shown in Figure A 1 is displayed Figure A 1 Too many users are connected error message E Error 403 Microsoft Internet Explorer CE x File Edit View Favorites Tools Help HTTP Error 403 403 9 Access Forbidden Too many users are connected This error can be caused ifthe Web server is busy and cannot process your request due to heavy traffic Please try to connect again later Please contact the Web server s administrator if the problem persists gt E Done mj B E Local intranet A Modems A modem connection between the OTM Client and the OTM Server is used for the command line interface CLI and
181. omatically backs up the Optivity NMS databases by default usr oit oitdb UNIX and C Optivity oit oitdb for Windows The oitInstall program automatically restores the database if the device support upgrade installation fails e Updates Optivity NMS with two new files new device and device management support and deletes the database backup if the integration is successful Using Optivity NMS InfoCenter Once OTM is integrated with Optivity NMS with the OIT definition files you must manually add OTM server objects to the resources folders in InfoCenter The OTM integration does not currently support Autodiscovery of these objects To configure Optivity NMS InfoCenter for OTM Note You must be logged on as administrator root in order to perform this activity 1 Create a Voice Management folder in InfoCenter to contain all of the Voice Elements integrated into Optivity NMS OTM in this case 2 Modify the default Properties of the Voice Management folder to display the Optivity Telephony Manager objects added to this folder a Right click the Voice Management folder and choose Properties Figure 70 b Open the ManagementServer folder Select Optivity Telephony Manager Figure 71 d Click Apply Adding new OTM servers to Optivity NMS is done through the Wizards provided in Optivity NMS 9 0 1 and above These wizards automatically take care of establishing the Device Agent Interface relationship in Optivity NMS databases
182. ommunications between the OTM Server and Meridian 1 systems Succession CSE 1000 systems OTM Web Clients LDAP Server etc and their impact on the network to which they are connected Note The GCAS and CRS Billing applications will result in processor load which is not possible to predict The exact impact depends on several factors including types of reports being generated and quantity of data being merged It is not possible to derive a general formula to predict the impact of these applications Nortel Networks recommends that these applications be run during off hours and that they not be run in parallel with other resource intensive applications Based upon this analysis recommendations are made as to e The resources required on the OTM Server The number of Clients and Meridian 1 or Succession CSE 1000 systems that can be connected to a single OTM Server e Network bandwidth and routing considerations The analysis is presented in a set of tables containing the results of benchmark testing These tables can be used to calculate for various OTM Server usage scenarios the resources and connections possible To aide in this process this appendix analyzes four typical OTM Server configurations Using these configurations as examples and the raw table data you can extrapolate configurations specific to a given customer distributor setup These guidelines provide minimum PC configurations for the OTM Server OTM Client Web C
183. on the OTM CD ROM Navigate through the OTM installation wizard The following screens are displayed see Server installation for examples a Software Licences Agreement b Welcome 553 3001 230 Standard 2 00 January 2002 Initial installation tasks 49 C Identification Note If required the setup program installs DCOM at this point if it is not present on the PC Once installed the PC must be rebooted After you reboot and log in the OTM software installation continues 4 Inthe Setup Choices dialog box select Run from Network Note In the OTM Client installation process it is extremely important that you select the Run from Network option 5 Select the directory for the installation of the application executables as shown in Figure 16 Click Next to continue Figure 16 Source for Application Executables dialog box Source for Application Executables Please select the directory you would like to install applications executables You may type the directory name or use the Browse button C SNortel Browse lt Back Cancel Installing and Configuring Optivity Telephony Manager Release 1 2 50 Initial installation tasks Note You may browse and select a local directory on the Client PC or you may browse and select the mapped OTM Server directory 6 Select the directory on the OTM Server where the common data files are stored as shown in Figure 17 Click Next to contin
184. only when a user will access OTM Navigator directly either through the web or by using the OTM Windows NT system as a workstation Note Windows clients who connect remotely to an OTM Windows NT gt server do not require Administrator group accounts Follow these guidelines to maximize the security of the Windows NT system define the individual user accounts with just enough rights to allow the user to complete their tasks limit membership in the Administrator group to those who must have it select a random combination of letters and numbers as the Administrator account password and guard it carefully do not leave the system unattended while you are logged on as administrator Log off the system or lock the workstation using an administrator password Windows NT is supplied with a password protected screen saver utility Note When exiting from OTM the administrator will be prompted to gt either log out of OTM or terminate OTM If OTM is scheduled to complete any other tasks such as Station Administration Synchronization ESN or Traffic you should log out of the system but not terminate as OTM will continue to run in the background and complete the scheduled tasks OTM Web administrators should be added to the local administrators group Other technical staff who use the OTM Web can be added to other user defined NT groups that have lesser privileges OTM Desktop Users end users who view their telephone i
185. orkgroup set to the workgroup to which the computer belongs Protocols tab Verify that the TCP IP Protocol is installed Refer to the Windows NT documentation for details about installing TCP IP protocol Double click on TCP IP Protocol to open the TCP IP protocol Properties dialog box IP Address tab The Adapter drop list box now should have two entries for two NIC cards installed earlier The first NIC is selected as default First NIC Check Specify an IP address IP Address specify an IP address here as example the first NIC is configured as 200 45 20 1 e Subnet Mask specify subnet mask according to which CLASS is your network e g if class B it should be 255 255 0 0 e Default Gateway leave this field blank Select the second entry for the other NIC from the Adapter drop down list box Second NIC Check Specify an IP address radio button e P Address enter the IP address for this NIC for example 192 168 40 11 e Subnet Mask if class C set as 255 255 255 0 e Default Gateway leave this field blank 553 3001 230 Standard 2 00 January 2002 Windows NT reference 207 DNS tab Enter the DNS server address es WINS Address tab Enter the WINS server addresses for both subnets Routing tab Check Enable IP Forwarding to enable routing capability on the Windows NT machine All the computers belonging to two subnets have to configure their default gateway as the appropriate
186. ort settings for OTM applications 0 00 eee 122 Legend for variables in the Event Log Message 175 Directory Permissions soucsid 22508 EUER ERG OR Behe eae 4E ERR 218 Services that can run on a secure IIS server 00000 219 Maximum configuration for an Option 11C or Succession CSE 1000 network averaging 400 lines per system A 6 Maximum configuration for an Option 81 network averaging 2000 lines per system sseseseleeseeeess A 6 Web support on Servers and Workstations 0 0000 A 14 PC Performance by Application lille A 16 Differences Between Windows NT Server and Windows NT Workstation 0 0 0 0 eene A 22 Network Bandwidth Usage Per Meridian 1 System A 27 Installing and Configuring Optivity Telephony Manager Release 1 2 18 Tables 553 3001 230 Standard2 00 January 2002 19 Preface Optivity Telephony Manager OTM is designed for managers of telecommunications equipment and authorized Nortel Networks distributors OTM provides a single point of access and control for Nortel Networks Meridian 1 and Succession Communication Server for Enterprise CSE 1000 system management OTM uses IP technology to target the following key customer values e Single point of connectivity to Meridian 1 systems Succession CSE 1000 systems and related devices e Data collection for traffic and billing records e Collection
187. ossible verify that you can make an Ethernet connection to the same system After establishing a PPP connection but before canceling the connection dialog Open a DOS command prompt Start Programs MS DOS Prompt and run the ping command by typing ping 47 1 1 10 where 47 1 1 101isthe Meridian 1 or Succession CSE 1000 system s local IP address See Set Up the Meridian 1 or Succession CSE 1000 system on page 120 for information on configuring Ethernet and PPP on the Meridian 1 or the Succession CSE 1000 Verify that the data lights on your modem flash as the ping data is sent to the Meridian 1 or Succession CSE 1000 system If you do not receive a response from the Meridian 1 or Succession CSE 1000 system verify that the IP address that you assigned to the local PPP interface on the Meridian 1 or Succession CSE 1000 system is the same as the IP address you entered in the address field in the System Properties Communication PPP connection type dialog box for the system to which you want to connect Modem dials and connects but you receive the error message Error writing to COM port or Error reading from COM port Verify that the modem you installed in the Control Panel matches your modem type Remove your installed modem driver and install a generic modem driver in its place From Start gt Settings gt Control Panel double click Modems click the Remove button to remove your modem from the installed list Click Add to add
188. ote If the current system is an Option 11C main system or Succession CSE 1000 Call Server and you change the Machine field to a machine type different from 11C or the Release and Issue fields to an X11 release lower than 25 30 all of the survivable systems related to this main system will be removed For information on configuring ITG Line 2 0 data on OTM see Configure Option 11C and Succession CSE 1000 systems for survivability on page 131 For additional information on Option 11C Survivable Expansion Cabinets see Option 11C Planning and Installation Guide 553 3021 210 For additional information on Succession CSE 1000 Survivable Media Gateways see Succession Communication Server for Enterprise 1000 Planning and Installation Guide 553 3023 210 In the System Parameters box make selections for MARP and Multiple Loop DN If required make adjustments to the maximum number of Installing and Configuring Optivity Telephony Manager Release 1 2 96 Initial configuration tasks Speed Call lists the maximum number of ACD Agents and PDT Password Note In the System Parameters box the PDT Password edit box allows you to set the Level 2 password for the Problem Determination Tool PDT If you change this password you must manually change the PDT password on the system so that they match Use the Packages box to enable or disable Meridian 1 or Succession CSE 1000 software packages Note You can copy this
189. ous systems approximately 26 Meridian 1 or Succession CSE 1000 systems Network bandwidth Station peak operations 40 Kb second Network 100 Mb second Installing and Configuring Optivity Telephony Manager Release 1 2 A 8 OTM engineering guidelines usage per system 40 Kb second 100 Mb second approximately 0 05 35 allowed usage 0 05 per system approximately 700 Meridian 1 or Succession CSE 1000 systems Example 2 The average alarms and MDECT usage are so small that their impact on routine off hour and network bandwidth is negligible Therefore use the results calculated in Example 1 Example 3 Option 81 3 Meridian 1 systems or 6 480 lines e Routine operation If administration is done primarily through the OTM Windows interface If Web Desktop Services Write for End Users is not configured then Adds Moves Changes approximately 14 28 If Web Desktop Services Write for End Users is configured then Adds Moves Changes approximately 17 88 If administration is done primarily through the OTM Web interface If Web Desktop Services Write for End Users is not configured then Adds Moves Changes approximately 21 6 If Web Desktop Services Write for End Users is configured then Adds Moves Changes approximately 25 2 OTM Client usage on OTM Server approximately 4 per Client 80 CPU time 4 per Client 20 OTM Clients e Off hours operation Station update 1 record 3 seconds
190. p p abus 169 NNM Load Unload MIBS s saese xeu a n REX ARE XO E rx aC ORG 170 LeawUiniead MIBS suse ietrecdbRE AR RR CREGa RR amp ko weed Rp 170 LO MIB addosso a td ucc ebur a ds dees ed edid ad 171 NNM Main Menu Event Configuration 0 00000 ee 172 Event Lanfliquid uarie neu DRESS A E ER REER 172 Modify Events Description isascccsees dove ERROR X RR 173 Modify Events Event Message lselele eese 174 Modin Events AOTIDITE Jock uu bise be RR d bum seed XR Rd e qe 175 AILES BON O ocaucet ey ka xoci aaa hice ds 177 NNM Edit Add Object csisicsrsrikicreriri Anetan ereene PES 178 Add Object Palette dialog box nananana naa 178 Add Object Palette dialog box Il 0 000 cece eee 179 Add Object dialog DOX s scccccggacncdnd eae dalRpoARAR A Rao RA EO 180 Add Object IP Map css ke a OE ERROR cease wa OR anki NEk A 181 Add Object Set Attributes dialog box 0 0000 eee eee 182 Add Object gt Selection Name 000 cee eee 183 NSlookup COMME eT PT rp TORT 184 NNM Main Menu gt Symbol Properties 0000 000 ee 184 Installing and Configuring Optivity Telephony Manager Release 1 2 16 Figures Figure 99 Figure 100 Figure 101 Figure 102 Figure 103 Figure 104 Figure 105 Figure 106 Figure 107 Figure 108 Figure 109 Figure 110 Figure A 1 Figure A 1 Figure A 2 Figure A 3 Symbol Properties dialog BOX sss sss esu n me 185 Object Properties dialog BOX i sssssoses e s
191. p under normal use for a period of 90 days from the date the Software is first shipped to Licensee Nortel Networks will replace defective media at no charge if it is returned to Nortel Networks during the warranty period along with proof of the date of shipment This warranty does not apply if the media has been damaged as a result of accident misuse or abuse The Licensee assumes all responsibility for selection of the Software to achieve Licensee s intended results and for the installation use and results obtained from the Software Nortel Networks does not warrant a that the functions contained in the software will meet the Licensee s requirements b that the Software will operate in the hardware or software combinations that the Licensee may select c that the operation of the Software will be uninterrupted or error free or d that all defects in the operation of the Software will be corrected Nortel Networks is not obligated to remedy any Software defect that cannot be reproduced with the latest Software release These warranties do not apply to the Software if it has been 1 altered except by Nortel Networks or in accordance with its instructions ii used in conjunction with another vendor s product resulting in the defect or iii damaged by improper environment abuse misuse accident or negligence THE FOREGOING WARRANTIES AND LIMITATIONS ARE EXCLUSIVE REMEDIES AND ARE IN LIEU OF ALL OTHER WARRANTIES EXPRESS OR IMPLIED INCLUDING WITHOU
192. pgrade Application Licenses to Upgrade Common Services 15000 Sets 000 Set 29 Telecom Billing Sys 15025 RUs 128025 RU Installing and Configuring Optivity Telephony Manager Release 1 2 58 Initial installation tasks h New applications to install See Figure 22 Figure 22 Applications to Install Applications to Install M ESN ART w Maint Windows w Traffic Analysis w Web Maint Windows Web Alarm Mgmt Gen Cost Allc Sys VI LDAP Sync v ccess Server v Cons Rep Sys 1 20 19 1 20 19 1 20 19 1 20 19 1 20 19 128025 RUs 1 20 19 1 20 19 1 20 19 128025 RUs 1540K 9145K 409K 1825K 3137K 260K 268K 2142K 553 3001 230 Standard 2 00 January 2002 Initial installation tasks 59 4 Applications to upgrade See Figure 23 Note When upgrading from an older release of OTM you must choose to install the new versions of your existing applications This is also a requirement when you are upgrading from the General or Enhanced package to the Enhanced or Premium package If you do not install the new versions the functionality provided in the new release of OTM will not be available Figure 23 Applications to Upgrade Applications to Upgrade The following applications are available in a newer version than you currently have installed Check all applications you wish to upgrade to the latest version Application Common Services l ITG Ml IP Trk 1 iw Alarm Mgmt l 856K 1 1031
193. proximately 0 05 35 allowed usage 0 05 per system approximately 700 Meridian 1 or Succession CSE 1000 systems Installing and Configuring Optivity Telephony Manager Release 1 2 A 12 OTM engineering guidelines Software Limits Hard coded Limits The following are the hard coded limits in the OTM software e Data Buffering amp Access DBA Connect to 256 Meridian 1 or Succession CSE 1000 systems DBA can perform all functions CDR Traffic Backup and restore etc using one connection per Meridian 1 or Succession CSE 1000 system e Corporate Database 20 Organizational Levels e Call Detail Recording CDR 2 5 Million Call records per costing configuration e Alarms Management Circular Queue can contain 1 360 traps A single Meridian 1 produces alarms on average at the rate of one every 10 seconds This means the queue can hold 3 7 hours worth of alarms from a single Meridian 1 system without losing alarm information Starting with Release 25 of Meridian 1 system software and in all releases of Succession CSE 1000 system software there is the capability of filtering traps on the system side based upon their categorization e g minor major critical etc This can greatly reduce the alarm rate by permitting only major and critical alarms to be sent to OTM By using filtering the number of Meridian 1 and Succession CSE 1000 systems that can be connected to greatly increases However when a s
194. r greater 1000 MB free space plus customer data storage requirements e 256 MB of RAM Minimum CD ROM Drive and 3 1 2 inch 1 44 MB floppy disk drive e SVGA Color Monitor and interface card 800 X 600 resolution for graphics Two Ethernet Network Interface cards are required to support connection with the Meridian 1 via Ethernet and Customer LAN e Hayes compatible modem is optional for connection to remote systems required for polling configurations 56K BPS recommended Note OTM does not support software based WinModems gt e PCCOM port with 16550 UART e Printer port LPT required for dongle e Dongle for server or standalone only Installing and Configuring Optivity Telephony Manager Release 1 2 28 Initial installation tasks e Windows compatible mouse or pointing device PS 2 mouse preferred to free up a PC serial port Note Do not install OTM on a Microsoft Windows NT system that is configured as a primary domain controller PDC OTM Server software requirements OTM requires a Windows NT 4 0 or Windows 2000 Server or a Windows NT Workstation with the following software e TCP IP Protocol e Remote Access Service NT Server 4 0 Service Pack 5 and Option Pack 4 for Windows NT The required components from Option Pack 4 are Internet Information Server IIS 4 0 or above Caution ITG file transfers may fail if there is another file transfer protocol FTP service running on the OTM
195. r or use the instructions below 553 3001 230 Standard2 00 January 2002 Initial configuration tasks 73 e When searching the modem configuration information in the Windows registry the AttachedTo string value is used to identify which COM port is attached to the modem For a PCMCIA modem this AttachedTo string value may not be available in the registry As a result no modem will be found during the search and the RTC will only contain the communication profile settings To correct this problem the user must use the registry editor regedit to add this AttachedTo string value of the COM port configured for the PCMCIA modem Please see the Microsoft Windows documentation for detailed instructions on how to use the Registry Editor or use the instructions below High speed smart modem configuration consideration As modem technology progresses the new generation of high speed modems provide additional functionality to achieve the highest possible connection rate These high speed smart modems use various tones during the handshaking period to negotiate the speed and protocol An area needing extra attention is the modem configured on the Meridian 1 or Succession CSE 1000 SDI port In most cases the modem attached to the SDI port is configured to run in dumb mode at the same speed the Meridian 1 or Succession CSE 1000 SDI port is configured for at 9600 bps or less This locks the modem into a specific mode of operation to pre
196. raffic for the ELAN and CLAN This is based upon traffic analysis of a Meridian 1 running on a CP4 CPU For an Option 11C or Succession CSE 1000 system divide the ELAN numbers by 2 except alarms For the CPP CPU multiply the ELAN numbers by 4 except for alarms Table A 6 Network Bandwidth Usage Per Meridian 1 System Transfer Rate bits second OTM Activity Average Peak Station Add Chg Del ELAN 32kb 32kb Station Sync with M1 ELAN NA 48kb CDR ELAN 35kb 70kb Traffic ELAN 24kb 48kb Alarm ELAN 01kb O3kb Sync with LDAP Server NA 720kb CLAN Total ELAN 92kb 201kb Total CLAN 720kb Installing and Configuring Optivity Telephony Manager Release 1 2 A 28 OTMengineering guidelines 553 3001 230 Standard2 00 January 2002
197. ration tasks 131 Configure Option 11C and Succession CSE 1000 systems for survivability Configure ITG Line 2 0 data for an Option 11C system When distributing ITG line cards across different Survivable Expansion Cabinets the Survivable Expansion Cabinets can be configured to each have their own node or to belong to the same node If the Survivable Expansion Cabinets are not in the same location as the Main Cabinet each Survivable Expansion Cabinet must have its own node This is related to which Survival IP address is configured on the ITG line cards For a remote location the Survival IP address of the ITG line cards on that node is the IP address of the SSC on that node For situations where the Survivable Expansion Cabinets are in the same location as the Main Cabinet the Survival IP address on all ITG line cards are configured to a single Survivable Expansion Cabinet SSC IP address The information below provides more information on these two options Survivable Expansion Cabinets in separate nodes for ITG line cards Mandatory if Survivable Expansion Cabinets are ina different location than the Main Cabinet e Trunks and Gateway channels are available in all Survivable Expansion Cabinets e More administration is required since there is more than one node to manage If the ITG line card fails 12004 telephones can register to another ITG line card only if it is contained within the same cabinet e Users cannot make 12004 ca
198. re Remove the Window NT Server CD and Press Enter to restart your server again RAS with TCP IP With TCP IP you can allow an incoming call to access only the RAS server or you can allow the computer making the incoming call to access the rest of the network as well Caution For security reasons we recommend allowing the incoming call to access The computer only which is the RAS server itself Note This configuration is only available on Windows NT Server If you run OTM on a Windows NT Workstation you do not have this capability As shown in Figure 103 there are three configurations for getting the IP address from RAS e you can configure to get the IP address via Dynamic Host Configuration Protocol DHCP or e you can configure the IP address to come from a pool of IP addresses maintained on the RAS server or e you can allow the incoming connection to request its own IP address Installing and Configuring Optivity Telephony Manager Release 1 2 198 Windows NT reference Figure 103 RAS Server TCP IP Configuration window RAS Server TCP IP Configuration Ed Allow remote TCP IP clients to access C Entire network j Cancel This computer only A Help C Use DHCP to assign remote TCP IP client addresses te Use static address pool MM Beim 1 0 0 1 End 1 0 0 255 Excluded
199. ree Re Y 3 np ERR 186 Attributes for Object dialog box 0 0c cee eee 186 Microsoft TCP IP Properties window 000e cee cence 194 RAS Server TCP IP Configuration window leeren 198 Network Configuration window lsslleeeleles 200 Lire dialog DOK sic iius ors aces x aod be x de mae OR aci le ded e 222 Uninstall Confirmation dialog box 0 00 ccc eee eee eee 222 Dninetall site BOX s ee ie boi yeh ie 339 Cagis REA A VR RO a 223 Uninstall Common Services dialog box 00000e0 eae 223 Uninstall confirmation question box 0 eee ee 224 Uninstall complete information box 000 0c eee ee eee 224 Too many users are connected error message A 15 Connecting OTM to legacy Meridian 1 systems pre Ethernet A 24 Connecting OTM to ELAN connected Meridian 1 and Succession CSE 1000 Systems 000 0 eee eeeee A 25 Connecting OTM to CWAN connected Meridian systems A 26 553 3001 230 Standard2 00 January 2002 17 Tables Table 1 Table 2 Table 3 Table 4 Table 5 Table 6 Table 7 Table 8 Table A 1 Table A 2 Table A 3 Table A 4 Table A 5 Table A 6 Meridian 1 X11 system software release and packages 26 Migration for OTM Windows NT server mode 2 0005 67 Migration for OTM in standalone mode 0 00 esses 68 Access privilege ICONS 2 0 cccns cec ee Re ee esias 108 SDI P
200. reserved Note If an OTM server is upgraded to a new version of OTM all existing clients will need to upgrade to the new version Installation on a new Windows 2000 PC On a new PC with Windows 2000 or an existing PC that has had its hard drive initialized before the installation of Windows 2000 use the following procedure 1 Create a directory where the new version of OTM will be installed for example C Wortel 2 Copy the Common Data folder in the Nortel directory of the current copy of OTM to the new directory created in step 1 3 Perform a fresh installation of the new version of OTM on the new Windows 2000 PC See OTM Server software installation on page 33 Select the directory created in step 1 as the root directory 4 The installation program will ask whether or not the existing Common Data folder is from MAT Select NO This action skips the MAT data migration process Note The build to build conversion process will convert the existing OTM data to the newer version of OTM AII other existing data in the Common Data folder will be preserved Note If an OTM server is upgraded to a new version of OTM all existing clients will need to upgrade to the new version Installing and Configuring Optivity Telephony Manager Release 1 2 56 Initial installation tasks Upgrade to a new release of OTM This upgrade is performed when installing a new release of OTM Upgrade the OTM Server before pe
201. ress F6 immediately when Window NT Setup comes up 4 You see Setup could not determine the type of one or more mass storage devices Press S You see the Windows NT Setup screen and press Enter to continue 6 Insert the manufacturer supplied hardware support disk Hard Disk controller or RAID controller driver into a or CD ROM Press Enter when ready Select appropriate driver from the list and press Enter Press Enter if no additional mass storage devices exist 9 Inthe Windows NT server setup menu Welcome to Setup press Enter to setup Windows NT 10 In the Windows NT Server Setup screen you see Windows NT has recognized the following mass storage Press Enter 11 In the Windows NT Licensing Agreement press Page Down and choose F8 553 3001 230 Standard 2 00 January 2002 Windows NT reference 191 12 You see Setup has determined that your computer contains the following hardware and software components Press Enter to select The above list matches my computer 13 Press C to create partition and type the size of partition you want The largest size boot partition that you can create is 4095MB If the system was previously configured as an NT Workstation select N for new 14 Select the Unpartitioned Space on the first disk in the list Use the up down arrow key 15 Press Enter to select Install Windows NT on the unpartitioned space
202. rforming client upgrades A Warning Do NOT manually delete all the existing OTM program files when upgrading your system If no OTM program files exist when you begin the Upgrade process the system will attempt to migrate your data from MAT to OTM This will cause a loss of data Note If the client PC is a Windows 95 98 or Windows NT machine that is being upgraded to Windows 2000 delete any existing OTM directory and perform a fresh installation of the new version of OTM using the Run from Network option Note If the client PC is an existing OTM client that is not being upgraded to Windows 2000 run an upgrade installation of OTM from the existing OTM server after the server has been upgraded to the new version of OTM To upgrade to a new release of OTM 1 Back up the Common Data folder to a temporary directory 2 Double click the Setup exe file on the OTM CD ROM 3 Navigate through the OTM installation wizard The following screens are displayed see Server installation for examples a b c d o Software Licences Agreement Welcome Identification Setup Choices Select Install Upgrade to upgrade the OTM Server or select Run from Network to upgrade an OTM Client Serial Number and keycode Destination for files 553 3001 230 Standard 2 00 January 2002 Initial installation tasks 57 g Application licenses to upgrade See Figure 21 Figure 21 Application Licenses to U
203. rom the list of Enterprises Figure 85 Figure 85 Event Configuration amp Event Configuration File Edit View Help Enterprises lolx dmtfSystemResetT able 1 3 6 1 4 1 412 2 4 48 dmtfTemperatureProbeT able 1 3 6 1 4 1 412 2 4 54 dmtfUPSBatteryT able 1 3 6 1 4 1 412 2 4 52 dmtf oltageProbeT able 1 3 6 1 4 1 412 2 4 53 ENTERPRISES 1 3 6 1 4 1 ManagexX 1 3 6 1 4 1 2427 OpenView 1 3 6 1 4 1 11 2 17 1 otmO pendlarmE p 1 3 5 1 4 1 552 50 1 1 rmon 1 3 6 1 2 1 16 snmpTraps 1 3 6 1 6 3 1 1 5 Events for Enterprise otm pen amp larmEp 1 3 6 1 4 1 562 50 1 1 J otm pen amp larmClear Specific 6 otm penlarmlnfo Specific 5 otm penlarmWw arning Specific 4 otm pen larmMinor Specific 3 otmO pendlarmM ajor Specific 2 otmOpendlarmCritical Specific 1 ALL SOURCES ALL SOURCES ALL SOURCES ALL SOURCES ALL SOURCES ALL SOURCES 553 3001 230 Standard2 00 January 2002 Initial configuration tasks 173 There are 6 events defined for the otmOpenAlarmEp Enterprise For each event you configure the desired actions to be taken if the event occurs Using the OTM Major Alarm event otmOpenAlarmMajor Specific 2 as an example 1 Double click on the corresponding entry on the list The Modify Events dialog box opens Figure 86 Figure 86 Modify Events Description Modify Events otmO pendlarmM ajor The OTM Open Alarm Trap with a severity This trap is intended to be internationalizable hence it co
204. s are not required For the Backup Operator group remove rights to back up and restore files and directories when the group does not need them e Limit the rights granted to users when creating their individual accounts not just when adding them to groups Passwords e Set up a minimum password length at least 8 characters e Choose unique passwords by combining letters numbers and punctuation Do not use words found in a dictionary or names of people or pets e Set up a maximum password age lt 45 days Note Be careful to renew the Administrator password before it expires or you will be locked out of the system Installing and Configuring Optivity Telephony Manager Release 1 2 216 Windows NT reference Set password locking in the account policy This provides automatic lockout after 5 unsuccessful logon attempts in a row Protect the Hashed Password file from hackers by securing the backup copies that are created in Winnt system32 Config and Winnt Repair directories Delete the predefined group named Everyone from the accounts that have permission to access those directories Audit Trail and Security Log Focus on auditing failures since most hackers use trial and error in their attempts to gain access Use the OTM Event Viewer to check this on a regular basis Dedicate at least 10 MB of storage for security log settings Use Event Viewer to regularly monitor the audit trail file size Save the file to
205. s is configured on the ITG line cards For a remote location the Survival IP address of the ITG line cards on that node is the IP address of the SSC on that node For situations where the Media Gateways are in the same location as the Call Server the Survival IP address on all ITG line cards are configured to a single Media Gateway SSC IP address The information below provides more information on these two options Installing and Configuring Optivity Telephony Manager Release 1 2 134 Initial configuration tasks Media Gateways in separate nodes for ITG line cards Mandatory if Media Gateways are in a different location than the Call Server Trunks and Gateway channels are available in all Media Gateways More administration is required since there is more than one node to manage If the ITG line card fails 12004 telephones can register to another ITG line card only if it is contained within the same cabinet Users cannot make 12004 calls from one Media Gateway to another Media Gateways in the same node for ITG line cards Trunks and Gateway channels are only available for 12004 telephones on one Media Gateway but can be used by all ITG line cards Less administration since there is only one node to manage If the ITG line cards fails 12004 telephones can register to other ITG line cards in different Media Gateways Users can make i2004 calls from one Media Gateway to another Summary of steps to configure ITG Line 2 0
206. s kine aoa bed e OR RR RR e eR E 41 Figure9 Destination for Application Files 0 0 c eee eee eee 42 Figure 10 Select Compeneits xooesceskaekecnssaes 45i Or DRODERERENHOR CREE ee 43 Figure 11 Summary of default applications 2 00 cee eee eee 44 Figure 12 Applications to Install 24405020 00e0eceeeaenwtaeeee vee bore ee es 45 Figure 19 Copy fles ouai acre dene eS Ree der Vosa ed Beds 45 Figure 14 Station Database Rebuild 0 0 aranana rnanan 46 Figure 15 JRE Installation visssotkeresso c RRPOuGOOROCRG RE ar eee ene ran bese 47 Figure 16 Source for Application Executables dialog box 055 49 Figure 17 Source for Common Data Files dialog box 00 0005 50 Figure 18 Destination for Local Data Files dialog box 0 00 0 eee 51 Figure 19 Enter Keycodes dialog box 0 0 cece eee 52 Figure 20 Applications to Link dialog box 00 cc eee eee eee 53 Figure 21 Application Licenses to Upgrade 00 e eee ee 57 Figure gs Applications To Moal aua pack a C RAGS SORGE E mr ibo S ae ests 58 Figure 23 Applications to Upgrade 2 ee ees 59 Figure 24 Applications to Remove 0 000 eee 60 Figure 25 Software Selection Web Help 00 ce cence eee eee 61 Figure 26 Select Web Help components dialog box 0000 ee eeee 62 Figure 27 Select Web Help sub components dialog box 0055 62 Figure 28 MAT
207. s5 pupkzs5 s 5 pw engwest enqwest enqwest enqwest enqwest enqwest baynetworks baynetworks baynetworks baynetworks baynetworks baynetworks Initial configuration tasks 177 event ile Es 1 3 6 1 4 1 562 50 1 1 0 5 4 Server Status Minor event 1 3 6 1 4 1 562 50 1 1 0 5 Server Status Minor event 1 3 6 1 4 1 562 50 1 1 0 5 Server Status Minor nt DERE Note Not every incoming OTM event necessitates the changing of the object s color For example a minor or info event may not need to alert the customer In these cases the customer might want to configure these events in such a way to simply log the incoming event message and not call OtmStMon Network Map Set up To set up an OTM Server object on the Network Map 1 Locate the appropriate place in the Network Map for the OTM server 2 Select Edit Add Object Figure 90 Installing and Configuring Optivity Telephony Manager Release 1 2 178 Initial configuration tasks Figure 90 NNM Edit gt Add Object 34 177 222 Segment1 Map View Performance Configuration Fault Tools Options Window Help Add Object A Add Connection Sat St 92 5Gpy Str He Paste Ctrl Delete gt Selected Objects List Ctrl L Eind gt Add to Quick Navigator default Read Write Auto Layout Za 3 Select Computer from the Symbol Classes in the Add Object Palette dialog box Figure 91
208. t creates the proper NTFS access permissions for the default Web and FTP sites for the anonymous IUSR computer name and if applicable application owner IWAM computer name user accounts The administrator does not need to change the permissions for normal OTM operation that are set during OTM installation If the administrator needs to change sharing or access permissions he should refer to the guidelines described earlier in this chapter Grant the IUSR computer name and related groups if any the directory permissions specified in Table 7 Table 7 Directory Permissions Directory Permissions Inetpub Wwwroot READ RX see 3 below Winnt READ RX Winnt System32 READ RX Winnt System32 Inetsrv READ RX Winnt System32 Inetsrv Asp READ RX and all subdirectories Program Files Common Files READ RX and all subdirectories e Do not alter security permissions on Nortel Networks OMServices and its sub directories e This directory is set as the root of your Web Server 553 3001 230 Standard 2 00 January 2002 Windows NT reference 219 e Do not give Write Execute or Browse permissions to Web directories from the Internet Service Manager Management Console for IIS e Do not change the Anonymous User access account to other than the default IUSR_ lt computer_name gt e Changing the installation defaults is not recommended and administrators should take great c
209. te enterprises nt otm otmO pen amp larm otmO pen amp larm bjects otmD ateAndT ime OctetString 13502000 3 private enterprises nt otm otmOpendlarm otmOpendlarmO bjects otmS everity O Integer info 4 private enterprises nt otm otmOpen amp larm otmO pen amp larm bjects otmN ameS pace 0 Integer 0 5 private enterprises nt otm otmOpen4larm otm0 pen amp larm bjects otmT ype 0 OctetString IDD370 6 private enterprises nt otm otmOpen4larm otmO pendlarmO bjects otmSite O OctetString 7 private enterprises nt otm otmOpen amp larm otmO pen amp larm bjects otmS ystem D OctetString 8 private enterprises nt otm otmO pendlarm otmOpen4larmObjects otmSystemComponent 0 OctetString 9 private enterprises nt otm otmO pen amp larm otmO penAlarmO bjects otmO riginatingAgent O OctetString 134 177 222 210 10 private enterprises nt otm otmO pen4larm otmO penAlarmO bjects otmProblemlsolationD ata1 0 OctetString 11 private enterprises nt otm otmO pen4larm otmO penAlarmO bjects otmProblemlsolationD ata2 0 OctetString 12 private enterprises nt otm otmO penAlarm otmOpen4larmO bjects otmProblemlsolationD ata3 0 OctetString OTM Web Access To access the OTM server from NNM 1 Highlight the OTM object on the Network 2 Select Tools gt Web Browser gt Server Home Page Figure 80 553 3001 230 Standard2 00 January 2002 Initial configuration tasks 169 Figure 80 OTM Web Access 22134 177 222 Segmentl
210. ted Expansion Cabinets Note For Succession CSE 1000 systems you should choose site and system names that will enable you to easily identify the Call Server and its associated Media Gateways Note Bold fields indicate required information To change a value edit the field Some fields may have a list of predefined choices An arrow within a field indicates a drop down list of choices Press the arrow to select from the list For more detailed information refer to the online help Use the System Properties Communications dialog box to define communications profiles that may be applied to system applications One profile may be used for multiple applications To add a new communication profile 5 Click the Communications tab 6 Click the Add button The Add Communications Profile dialog box opens Figure 43 Figure 43 Add Communications Profile dialog box Add Communications Profile Ed Profile Name New Ethernet Cancel Type Help Serial PPP 553 3001 230 Standard 2 00 January 2002 Initial configuration tasks 91 7 In the Type box select a connection type that will be used by OTM 8 Enter a Profile Name 9 Click the OK button 10 Enter the information in the System Properties Communications dialog box for the connection type selected in step 7 For an Ethernet connection type Figure 44 a Enter the IP address that you configured on the Meridian 1 or Succession CSE 1000 system b Cli
211. that the data bits stop bits and parity match as well To view the Communications profiles for a system right click on the desired system in the Navigator window Select Properties from the pop up menu and click on the Communications tab in the Properties dialog box Modem dials but does not connect Verify that the phone number you are dialing is not busy Verify that you have included all necessary digits in the phone number Check the PPP or Serial Communications profiles for the system to which you wish to connect To view the Communications profiles for a system right click on the desired system in the Navigator window Select Properties from the pop up menu and click on the Communications tab in the Properties dialog box Installing and Configuring Optivity Telephony Manager Release 1 2 76 Initial configuration tasks Modem dials and connects and the scripting is completed successfully but the Connection Details button reveals that the session failed Verify that the IP address that you assigned to the local PPP interface on the Meridian 1 or the Succession CSE 1000 is the same as the IP address you entered in the address field in the PPP Communications profile for the system to which you wish to connect To view the Communications profiles for a system right click on the desired system in the Navigator window Select Properties from the pop up menu and click on the Communications tab in the Properties dialog box If p
212. the Virtual Port Properties dialog This allows the user to quickly change the settings for a particular device In the Virtual Port Properties dialog a tree displays the devices that can be connected via a virtual port The tree lists the devices from the OTM database configured using the OTM Navigator For a Meridian 1 or Succession CSE 1000 system the VT220 profile is used Ethernet network or serial If Ethernet network is selected the software uses the Meridian 1 or Succession CSE 1000 system s rlogin connection For a Generic system the profile selected under the Application tab in System Properties is used Ethernet network or serial If Ethernet network is selected the software uses a Telnet connection To enable virtual port connection for a device 1 Do one of the following e Double click the disabled item in the tree e Select the item and check the Enabled check box e Click the Enable All button to enable all the items listed in the tree with the default configuration The item becomes bold to show that it is enabled 553 3001 230 Standard2 00 January 2002 Initial configuration tasks 137 The field to the right of the Enabled check box automatically fills in the Site and System name for the device This is the name that is displayed in the Terminal Server s main window For a serial connection Direct to Com x is displayed where x is the Com port number Figure 64 Figur
213. the default applications for the level of OTM that you have purchased is displayed Installing and Configuring Optivity Telephony Manager Release 1 2 44 Initial installation tasks Figure 11 Summary of default applications Installed Applications Setup Summary DTM Package Premium TBS Package Enhanced Licensed Client s 255 Clients Number of OTM Sets 128000 Sets TBS GCAS CRS TBSWEB Sets 128025 RUs 1 Web Station Admin 8 Common Services 3 ITG M1 IP Trk 10 ITG ISDN IP Trunks Applications to Install 13 If you selected Custom Install you are given a list of applications to install Figure 12 Check the appropriate applications 553 3001 230 Standard 2 00 January 2002 Initial installation tasks 45 Figure 12 Applications to Install Applications to Install Licensed Client s 255 Clients DTM Package Premium TBS Package Enhanced The following new applications are available for installation Check all the applications you wish to install Application Version License Size iv Common Services 1 20 19128D0U0U Sets 29s27k ITG Ml IP Trk 1 20 19 2720K Alarm Mgmt 1 20 19 856K Call Tracking 1 20 19 1031K ESN ART 1 20 19 5112K Maint Windows 1 20 19 1540K Station Admin 1 20 19 8044K Traffic Analysis 1 20 19 9145K ITG IP Telecommuter 1 20 19 2260K zi Select ll ClearAll Cancel lt Back 14 Click Next to continue Copy files This
214. try to rename MAT root folder to D Nortel MAT Select Yes to proceed or No to exit OTM Setup On the next reboot run the MAT to OTM Migration tool to complete the migration process Note Once the installation is complete and successful you can delete the Nortel MAT directory Installing OTM on a Windows NT server being used as a MAT file server 1 Back up the Common Data directory of MAT to a temporary directory a Create a new directory such as C Backup b Copy the whole Common Data directory into CABackup The backup data path will be C Backup Common Data Caution To avoid loss of data complete Step 1 first Install OTM Restart the PC 4 Inthe Start menu select Program Files then select Optivity Telephony Manager then select Database Migration Utility Run the utility 6 When asked for the path to Common Data to migrate enter CABackupNCommon Data or click on the Browse button and locate the backup directory See Figure 29 553 3001 230 Standard 2 00 January 2002 Initial installation tasks 65 Figure 29 MAT Backup Database Choose Destination Location Choose Destination Location Ed Please enter the location of MAT backup database You may type a folder name or click the Browse button to select the location C Backup Common Datas Browse Back Cancel 1 When asked to make a selection to rebuild data choose Rebuild All Migrating data from M
215. ublications e Using Optivity Telephony Manager 553 3001 330 Provides information on using the applications and features available with Optivity Telephony Manager for Meridian 1 Installing and Configuring Optivity Telephony Manager Release 1 2 22 Preface Using Optivity Telephony Manager Telemanagement Applications 553 3001 331 Provides information on the following optional telemanagement applications Telecom Billing System TBS TBS Web Reporting General Cost Allocation System GCAS and Consolidated Reporting System CRS Meridian Internet Telephony Gateway ITG Trunk 1 0 Basic Per Trunk Signaling 553 3001 116 Describes configuration and maintenance of the 8 port ITG trunk card Meridian Internet Telephony Gateway ITG Trunk 2 0 ISDN Signaling Link ISL 553 3001 202 Describes configuration and maintenance of the 24 port ITG trunk card This card appears to the Meridian 1 switch as a 24 port trunk card with ISDN Signaling Link ISL and D channel signaling Meridian Internet Telephony Gateway ITG Line 1 0 IP Telecommuter 553 3001 119 Describes configuration and maintenance of the ITG line card for IP Telecommuter Meridian Internet Telephony Gateway ITG Line 2 0 12004 Internet Telephone 553 3001 204 Describes configuration and maintenance of the ITG gateway card for the Meridian Internet Telephone also referred to as the 12004 telephone M3900 Series Meridian Digital Telephones Description
216. ue Figure 17 Source for Common Data Files dialog box Source for Common Data Files Lx Please select the directory you would like this PC to link to for using already installed Common Data You may type the directory name or use the Browse button Browse lt Back Cancel 7 Select the destination on the Client PC for the local data files See Figure 18 You must select a directory on the Client PC Click Next to continue 553 3001 230 Standard 2 00 January 2002 Initial installation tasks 51 Figure 18 Destination for Local Data Files dialog box Destination for Local Data Files Ed OTM will use the directory shown below for storing Local Data To use this directory press Next To choose another directory press Browse Note Y ou must store Local Data on each individual PC using OTM Destination Folder C Nortel Browse Cancel Note The setup program installs Microsoft Data Access Components MDAC at this point if it is not present on the PC Once installed the PC must be rebooted 8 The Enter Keycodes dialog box appears See Figure 19 The fields contain the data stored on the OTM Server Click Next to continue Installing and Configuring Optivity Telephony Manager Release 1 2 52 Initial installation tasks Figure 19 Enter Keycodes dialog box Enter Keycodes Enter the serial number details and keycode for the software packages Serial Numb
217. unications PPP connection type Sample Site Sample System System Properties x General Communications System Data Applications Customers Selected Profile Connection Type PPP Name Connection Parameters Profiles Part CommPort Sample Ethernet Sample Pees Sample Serial Modem Access ID Data Rate Stop Bits Eari 9600 fi bit None M Data Bits Delay secs Timeout secs e bits E 0 500 4 30 m m System Access Modem Script Phone Number PPP zi 9555 1111 Modem Password Modem Initialization String m Network Setting TCP IP IP Address CPAS 137 135 192 4 3l Cancel For a Serial connection type Figure 37 a Enter all modem parameters and dialup information Select the appropriate value in the Modem Script text box Note This will commonly be None unless a specific value is defined for your system Installing and Configuring Optivity Telephony Manager Release 1 2 82 Initial configuration tasks C Click the Apply button Figure 37 System Properties Communications Serial connection type Sample Site Sample System System Properties Sample Ethernet Sample PPP e Serial ke o feme DL DR rone Ee 553 3001 230 Standard2 00 January 2002 Initial configuration tasks 83 Set up customer information 1 Click the Custom
218. ursuant to a License Agreement containing restrictions on its use The software contains valuable trade secrets and proprietary information of Nortel Networks Corporation It may not be copied or distributed in any form or medium disclosed to third parties or used in any manner not provided for in said License Agreement except with prior written authorization from Nortel Networks Corporation xi Do you accept all the terms of the preceding License Agreement If you choose No Setup will close To install OTM you must accept this agreement C Beck Welcome The Welcome screen Figure 5 welcomes you to the OTM installation program 5 Click Next to continue Installing and Configuring Optivity Telephony Manager Release 1 2 38 Initial installation tasks Figure 5 Welcome Welcome to the Optivity Telephony Manager Setup Ed Welcome to the OTM Setup program This program will install OTM on your computer It is strongly recommended that you exit all Windows programs before running this Setup program Click Cancel to quit Setup and then close any programs you have running Click Next to continue with the Setup program WARNING This program is protected by copyright law and international treaties Unauthorized reproduction or distribution of this program or any portion of it may result in severe civil and criminal penalties and will be prosecuted to the maximum extent possible under law Identific
219. ution of this program or any portion of it may result in severe civil criminal penalties and will be prosecuted to the maximum extent possible under law 3 Select OTM The other option is OTM Web Help files Figure 3 OTM Web Help can be installed once the OTM Application installation is complete Installing and Configuring Optivity Telephony Manager Release 1 2 36 Initial installation tasks Figure 3 Software Selection i Software Selection The source contains the following software Which one would you like to work with 2 OTM 1 2 Web Help Files To launch this product s Setup Program click Next Back Cancel Help Software License Agreement 4 The Software License Agreement is the first dialog displayed when you launch the OTM installation program Figure 4 Click Yes to accept the agreement 553 3001 230 Standard 2 00 January 2002 Initial installation tasks 37 Figure 4 Software License Agreement OTM Software License Agreement x Please read the following license agreement Use the scroll bar to view the rest of this agreement Optivity Telephony Manager Release 1 2 Copyright c 1994 2001 Nortel Networks Corporation Portions Copyright c 1993 1995 2001 MDR Technologies Inc Portions Copyright c 1985 2001 Microsoft Corp Portions Copyright c 1999 2001 Pervasive Software Inc All Rights Reserved This software is protected by copyright and has been provided p
220. vent the modem from being run in command mode echo input or connecting at a different baud rate than the Meridian 1 or Succession CSE 1000 SDI port is configured for When a high speed smart modem is used on the OTM PC to dial up the Meridian 1 or Succession CSE 1000 modem the PC modem will always attempt to connect at its highest possible speed The Meridian 1 or Succession CSE 1000 system s modem however can only connect at the configured speed So during the modem online handshaking period the PC modem will send out different tones to negotiate the speed and protocol and the switch modem will connect at its configured speed and ignore additional attempts Once the switch modem is connected any additional handshaking tones sent by PC modem get translated into data garbage under this condition and forwarded to Meridian 1 or Succession CSE 1000 SDI port These garbage characters may eventually lock up the Meridian 1 or Succession CSE 1000 SDI port The two modems may still be connected but access to the Meridian 1 or Succession CSE 1000 overlay input is no longer possible Installing and Configuring Optivity Telephony Manager Release 1 2 74 Initial configuration tasks To avoid this type of problem the key is to maintain modem compatibility Here are some recommended steps to avoid potential problems and increase the connection success rate e The PC modem should be configured to match the switch modem s settings e The speed b
221. vents 4 Print the number of attributes in the event Print all the attributes as seq name type value strings where seq is the attribute sequence number If you also want the color of the object on the map to change to reflect the occurrence of the incoming event you can also invoke the OTM Status Monitor OtmStMon exe by specifying a call to it under the Actions item Figure 14 Figure 88 Modify Events Actions amp Event Configuration m x File Edi View Help Catarrrinna Modify Events x Description Sources EventMessage Actions Forwarding Command for Automatic Action optional OtmStMon 4 Major Popup Window Message optional p Cancel Apply Help Installing and Configuring Optivity Telephony Manager Release 1 2 176 Initial configuration tasks OTM Status Monitor The OTM Status Monitor enables you to change the color of the OTM object on the Network Map to reflect the current status of the server In addition a message will also be logged onto the HP OV NNM Alarm Browser to indicate the status change OtmStMon is written in C and makes use of the HP OV ovevent application OtmStMon takes in 2 parameters an object s selection name and a textual representation of the new status for example Critical or Normal If ovevent cannot locate an object on the current Network Map with the specified selection name an error message will be
222. ver Date 25 2 11 2000 m System Parameters Maximum Speed Call Lists Maximum ACD Agents E D 0 IV MARP allowed IV Multiple Loop DN PDT Password pet Survivable P Survivable Gabinet Main system Cabinet Number r Packages Enabled Opt Code Description OPTF Extended PBX Feature 3 Multi Customer Auto Inden of Dut Dial Enable All Call Detail Recording CDA TTY Disable All CDR Maa T ape i Dn aa 553 3001 230 Standard2 00 January 2002 Initial configuration tasks 95 In the Machine Information box enter the machine system type and release version for the system For example if your Meridian 1 is an Option 61C running X11 Release 25 25 software select 61C in the Machine field select 25 in the Release field and enter 25 in the Issue box Note For Succession CSE 1000 systems select 11C in the Machine field and select a minimum of 25 in the Release field Enter the issue number of the software in the Issue field Succession CSE 1000 systems require a minimum software release of 25 30 Release 25 Issue 30 If the system is an Option 11C survivable cabinet or a Succession CSE 1000 survivable Media Gateway use the Survivable box to configure the cabinet Click the Survivable Cabinet check box Click the Select button to choose a main system Select an available cabinet number from the Cabinet Number drop down list N
223. wn box Enter the user s Windows NT Login Name for the attribute Value If Windows NT is the authentication method chosen for desktop users Click the Publish check box to enable synchronization with an optional LDAP compliant server Select lt New Attribute gt in the Attributes pane Select User Group from the Type drop down box See Figure 62 Figure 62 Entering User Group attribute Employee E ditor New Attribute Display Name Extension 7408 Extension 7427 Extension 7700 Station Location 004 0 01 02 Station Location 012 0 03 10 Terminal Number 004 0 01 02 Terminal Number 012 0 03 10 HERBERT MANS Installing and Configuring Optivity Telephony Manager Release 1 2 120 Initial configuration tasks 10 Enter EndUser for the attribute Value to enable End User Web desktop access both for LDAP and Windows NT access Enter HelpDesk for the attribute Value to enable Help Desk Web desktop access both for LDAP and Windows NT access Note For Desktop User Groups you can use the Directory Update page in the OTM Web Navigator to simplify this process See Web Services in Using Optivity Telephony Manager 553 3001 330 If you have access to the Login Names in another database consider using the Import Export utility in the OTM System Window to simplify this process See Import and Export Utilities in Using Optivity Telephony Manager 553 300
224. xample Tables A 1 and A 2 Disk space 500 KB 100 telephones 10 000 lines 50 MB of disk space Directory 80 KB per 100 records From the example Tables A 1 and A 2 Disk space 80 KB 100 telephones 10 000 lines 8 MB of disk space Processor Speed The 400 MHZ CPU recommended is sufficient for the maximum configurations presented here Installing and Configuring Optivity Telephony Manager Release 1 2 A 22 OTM engineering guidelines Increasing CPU power does not by itself greatly increase the capacity of the Server The PC is so I O bound from accessing memory to accessing the hard disk that a two fold increase in CPU power may result in only a 10 increase in OTM capacity Replacing the motherboard not just the CPU chip can further increase CPU performance since the newer motherboard would be designed to take advantage of the high processor speeds e g faster CPU bus faster memory etc The PC is still heavily bound to disk access and network speeds Windows NT Server and Windows NT Workstation Differences Table A 5 shows the differences between Windows NT Workstation and Windows NT Server Table A 5 Differences Between Windows NT Server and Windows NT Workstation Windows NT Server Windows NT Workstation Purpose Network Server Multitasking Desktop OS CPU Up to 4 Up to 2 Incoming Unlimited limited only by 10 concurrent number of licenses possessed session Remote A
225. y NMS Apache Web server HTTP port from the default value of 80 prior to running IIS Windows NT Option Pack 4 installation Or you may want to change the default port on IIS during installation instead What Happens During the OTM Installation The OTM installation program automatically updates Optivity NMS with the new OIT files when installed on the same machine as Optivity NMS If you want to install OTM on a different machine than Optivity NMS manually copy the OTM OIT files onto NMS and run oitInstall The procedure is documented in a Readme contained on the CD with the OIT files or see Checklist for Installing the Optivity Integration Toolkit OIT on page 150 OTM OIT files OTM contains the following OIT files otm l1 oit OTM Server device support entries OTM Open Alarm II definitions otmApp l1 oit OTM Web Application integration entries OTM also contains the following mib file rfc1223 mib Standard RFC 12313 MIB definitions Installing and Configuring Optivity Telephony Manager Release 1 2 150 Initial configuration tasks Run oitInstall for each oit file one at a time The mib file must be present in the same directory when oitInstall is executed See step 5 under Checklist for Installing the Optivity Integration Toolkit OIT Checklist for Installing the Optivity Integration Toolkit OIT This is the checklist for an OTM installation on an existing Optivity NMS server Note This section provides

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