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Troubleshooting: Shortcuts

1. 3 Press the ERB key e To change a personal distribution list click Edit Group Click a contact Click Add Member Change Member or Delete Member Press the RM key gt Save Group e To delete a personal distribution list click Delete Group gt Delete Note When you delete a contact from a personal distribution list the contact remains in your contact list Multiple contact lists About multiple contact lists If your BlackBerry smartphone is associated with multiple email accounts you might have contacts from each email account on your smartphone For example if your smartphone is associated with a work email account and a personal email account you might be able to view your work contact list and your personal contact list on your smartphone For more information contact your wireless service provider 187 RIM Confidential and Proprietary Information Approved Third Parties View a different contact list 1 Onthe Home screen click the Contacts icon 2 Press the RM key gt Select Contacts 3 Click a contact list Change the default contact list 1 On the Home screen or in a folder click the Options icon 2 Click Device gt Advanced System Settings gt Default Services 3 Change the Contact List SYNC field 4 Press the SJ key gt Save Contact list options Turn off the prompt that appears before you delete items You can turn off the prompt that appears before you delete messages call logs contac
2. Press the J key gt Save Oy Oe We Word Substitution About Word Substitution Word Substitution is designed to replace specific text that you type with preloaded Word Substitution entries If you type text that can be replaced with a Word Substitution entry the text changes after you press the Space key Your BlackBerry smartphone has built in Word Substitution entries that correct common mistakes For example Word Substitution changes hte to the You can create Word Substitution entries for your common typing mistakes or for abbreviations For example you might create a Word Substitution entry that replaces ttyl with talk to you later Related information Change or delete a Word Substitution entry 204 203 RIM Confidential and Proprietary Information Approved Third Parties Create a Word Substitution entry 1 On the Home screen or in a folder click the Options icon Click Typing and Input gt Word Substitution Press the RJ key gt New In the Replace field type the text to replace In the With field do one of the following e Type replacement text e Toinsert a macro for example the current date or time press the Ea key gt Insert Macro or E 6 Do one of the following e To capitalize the entry exactly as you typed it change the Using field to Specified Case e To capitalize the entry according to the context change the Using field to SmartCase 7 Inthe Language field change the language 8
3. Press the SJ key gt Save Oy Or We ee Conference calls About conference calls You can create two types of conference calls with your BlackBerry device If your organization or a conferencing service has provided you with a conference call bridge number you can create conference call meetings in the calendar on your device or computer Conference call meetings allow participants who have a BlackBerry device to enter the conference call meeting with 34 RIM Confidential and Proprietary Information Approved Third Parties a one touch Join Now option if this feature is supported on their device so that they do not have to dial the conference call bridge number and access codes If you do not have a conference call bridge number you can create a conference call by calling other contacts and joining the calls together Related information Conference call meetings 177 Make a conference call Depending on your wireless service provider or your wireless service plan this feature might not be supported If your BlackBerry device is connected to a CDMA network you cannot join more than two contacts to a conference call 1 During a call press the SERJ key gt Add Participant Type a phone number or highlight a contact Press the key During the new call press the key to join your first contact to the conference call To join another contact to the call repeat steps 1 to 4 Chee oN Related information Place a call o
4. 1 On the Home screen click the Messages icon 82 RIM Confidential and Proprietary Information Approved Third Parties 2 Press the FM key gt Options gt Message Display and Actions 3 Select the Hide Sent Messages check box 4 Press the BEEJ key gt Save Organizing and storing PIN messages Save a message Saved messages aren t deleted even if your BlackBerry smartphone is set to delete messages automatically after a certain period of time On the Home screen click the Messages icon e To save an email or PIN message highlight an email or PIN message Press the Ea key gt Save e To save a text message open a conversation and highlight a text message Press the Ea key gt Save Message Related information View saved messages 56 Delete a message On the Home screen click the Messages icon e To delete a message highlight the message Press the Ea key gt Delete e To delete a saved message press the s key gt View Saved Messages Highlight the message Press the Ea key gt Delete If necessary delete the message from your message inbox as well e To delete a range of messages highlight a message Press and hold the Shift key On the trackpad slide your finger up or down Release the Shift key Press the s key gt Delete Messages e To delete all messages prior to a certain date highlight a date field Press the Ea key gt Delete Prior gt Delete Note Email messages that you delete using
5. Passphrase Description If necessary type the WPA or WPA2 Personal passphrase to connect to the Wi Fi network WPA WPA2 Enterprise options These options appear if you choose the WPA WPA2 Enterprise security type Option Enterprise Sub Type Username Password CA certificate Client certificate Inner link security Token Server subject Server SAN 250 Description If necessary set the enterprise security method for the Wi Fi network If necessary type the user name that you use to connect to the Wi Fi network If necessary type the password that you use to connect to the Wi Fi network Set the root certificate that your smartphone should use to verify that it s connecting to the correct Wi Fi network Set the authentication certificate that your smartphone should use to connect to the Wi Fi network If necessary set the security protocol that the Wi Fi network supports for its inner authentication method Set whether you use a hardware token to connect to the Wi Fi network If necessary type the server subject name that your smartphone should use to verify that it s connecting to the correct Wi Fi network If necessary type the server SAN that your smartphone should use to verify that it s connecting to the correct Wi Fi network RIM Confidential and Proprietary Information Approved Third Parties Install a root certificate on your smartphone You might not be able to connect to some Wi Fi
6. Stop a message from sending You can stop a message from sending only if a clock icon appears beside the message 1 On the Home screen click the Messages icon 2 Highlight the message 3 Press the ERM key gt Delete Email filters About email filters You can create email filters to specify which email is forwarded to your BlackBerry smartphone and which remains in the email application on your computer Email filters are applied to email based on the order in which they appear in your list of email filters If you create multiple email filters that could apply to the same email you must decide which one should be applied first by placing that filter higher in the list 50 RIM Confidential and Proprietary Information Approved Third Parties Create an email filter To perform this task your work email account must use a BlackBerry Enterprise Server that supports this feature For more information contact your administrator For information about completing this task for a personal email account that you have on your BlackBerry smartphone such as Google Mail or Windows Live Hotmail visit www blackberry com docs smartphones and click the link under Email Setup Press the BJ key gt New Type a name for the email filter Set the email filter options Press the RJ key gt Save od a a a On the Home screen click the Messages icon Press the EJ key gt Options gt Email Filters Create an emai
7. To set the backlight to turn on each time that you receive a notification change the Automatic Backlight and Notification field to Yes To prevent notification details such as the contact and subject line for a message from appearing on the external display change the Show Notification Detail field to Never To prevent message preview text from appearing in message notifications change the Show Message Preview field to No e To change the duration that notifications appear on the external display change the Notification Cycle Duration field 3 Press the ERM key gt Save Review notifications on the external display Notifications do not appear on the external display when the flip is open or while music is playing 1 To turn on the backlight if it is not already on press a Volume key or the Convenience key on the right side of your BlackBerry smartphone 2 To open a notification press a Volume key e To move to the next notification press the Volume Up key e To move to the previous notification press the Volume Down key e To show the text for a message press the Convenience key on the right side of your smartphone Themes About themes Depending on your wireless service provider you might be able to set a theme on your BlackBerry smartphone that changes how items such as applications indicators words and icons appear Themes might be preloaded on your smartphone You might also be able to download themes f
8. Wi Fi diagnostic reports Submit a Wi Fi diagnostic report 1 On the Home screen or in a folder click the Options icon 2 Click Networks and Connections gt Wi Fi Network 3 Press the FM key gt Troubleshoot gt Wi Fi Diagnostics 4 Press the EJ key gt Email Report or PIN Report 251 RIM Confidential and Proprietary Information Approved Third Parties Set options for Wi Fi diagnostic reports When you set options for Wi Fi diagnostic reports if you set a default recipient each time that you submit a Wi Fi diagnostic report your BlackBerry smartphone sends the report to that recipient If you want to specify a recipient each time that you submit a report do not set a default recipient 1 On the Home screen or in a folder click the Options icon 2 Click Networks and Connections gt Wi Fi Network 3 Press the ERM key gt Troubleshoot gt Wi Fi Diagnostics 4 Press the ERM key gt Options e To include advanced data in Wi Fi diagnostic reports change the Display Mode field to Advanced e To set a default recipient for Wi Fi diagnostic reports type the contact information 5 Press the EM key gt Save Connection permissions for third party applications Permission Description USB Set whether third party applications can use physical connections such as a USB cable or RS 232 cable that you have set up for your BlackBerry smartphone Bluetooth Set whether third party applications can use Blue
9. 2 Press the EM key gt Options 3 Change the Scene Mode field 4 Press the ERM key gt Save Change the video size and format The larger the video the more storage space the video requires 1 On the Home screen click the Media icon gt Video Camera icon 2 Press the RM key gt Options 3 Change the Video Format field 4 Press the RJ key gt Save Related information View properties for a file 88 Change the location for storing videos that you take 1 On the Home screen click the Media icon gt Video Camera icon 2 Press the ERM key gt Options 3 Change the Folder field 4 Press the SRJ key gt Save Reduce blurriness in the videos that you take The image stabilization option helps reduce blurriness that is caused by slight movements of the video camera when you are recording a video 1 On the Home screen click the Media icon gt Video Camera icon 2 Press the ERM key gt Options 3 Select the Image Stabilization checkbox 4 Press the BEEJ key gt Save Turn off media card support When you turn off media card support your BlackBerry smartphone can t access the files that are on your media card 1 On the Home screen or in a folder click the Options icon Click Device Click Storage Clear the Media Card Support checkbox Press the SRJ key gt Save G eee NS 132 RIM Confidential and Proprietary Information Approved Third Parties About transferring and synchronizi
10. 233 RIM Confidential and Proprietary Information Approved Third Parties 2 Complete the instructions on the screen Note During the installation process your smartphone might reset or display a white screen If encryption is turned on you might need to type your password at various times during the installation process Related information can t update the BlackBerry Device Software over the wireless network 235 My smartphone doesn t have enough available storage space to update the BlackBerry Device Software 235 Downgrade or return to the previous version of the BlackBerry Device Software over the wireless network Depending on the options that your wireless service provider or administrator sets you might not be able to perform this task 1 On the Home screen or in a folder click the Options icon 2 Click Device gt Software Updates e If you recently updated your BlackBerry Device Software to return to the previous software version press the Ea key gt View Result gt Downgrade e To downgrade to an earlier software version scroll to a software version that the 5 icon appears beside Click Perform Downgrade Follow the instructions on the screen Delete the previous version of the BlackBerry Device Software Depending on the options that your wireless service provider or administrator sets you might not be able to perform this task If you recently updated your BlackBerry Device Software over the wireless ne
11. 244 RIM Confidential and Proprietary Information Approved Third Parties Turn on or turn off a network connection You should keep network connections turned off in certain places such as on an airplane or in a hospital For more information see the Safety and Product Information booklet for your BlackBerry smartphone On the Home screen click the connections area at the top of the screen or click the Manage Connections icon e To turn ona network connection select the checkbox beside a connection type e To turn off a network connection clear the checkbox beside a connection type e To turn on the network connections that were turned on previously click Restore Connections Related information Turn on or turn off data service or set roaming options 239 can t connect to the mobile network 242 can t connect to a Wi Fi network 253 can t connect to the mobile network 242 can t connect to a Wi Fi network 253 Check the status of network connections and services 1 On the Home screen click the connections area at the top of the screen or click the Manage Connections icon 2 Click Services Status Wireless coverage indicators Indicators in the upper right corner of the Home screen display the wireless coverage level for the area in which you are using your BlackBerry smartphone For more information about wireless coverage areas contact your wireless service provider Indicator Description Provides informa
12. 3 Press the ERM key gt Properties Related information Hide a file or folder 107 View a hidden file or folder 107 88 RIM Confidential and Proprietary Information Approved Third Parties Contact cards About contact card attachments Contact cards sometimes referred to as vCard contacts or vcf files contain information for a specific contact You can send contact cards as attachments to email messages PIN messages text messages or BlackBerry Messenger messages You can also send contact cards through the Contacts application using Bluetooth technology Attach a contact card to a message You can attach a contact card to an email a PIN message or a text message 1 When you are composing a message press the Ea key gt Attach gt Contact 2 Find and highlight a contact 3 Press the ERM key gt Continue Related information can t attach a file to a text message 79 Save a contact card from a message If you receive a contact card in a message you can save it so that the contact information is added to your contact list In a message highlight a contact card Press the SJ key gt View Attachment Press the EM key Click one of the following items e Add to Contacts e Update Contact nN ie Troubleshooting Attachments A skipped content bar appears in a document More content is available for you to download to your BlackBerry smartphone 1 To download the content click the skipped conte
13. In the Find a store caf etc field type information for a point of interest Highlight the location Press the BEJ key gt Display Details ol ge ON Add a location to your list of favorites 1 On the Home screen click the Maps icon 2 View a location on a map 3 Press the EAM key gt Add as Favorite gt OK To view the list of your favorite locations press the EAM key gt Favorites Change the information for a location in your list of favorites 1 On the Home screen click the Maps icon Press the SJ key gt Favorites Highlight a location Press the SEJ key gt Edit Favorite Do any of the following a ae ad 220 RIM Confidential and Proprietary Information Approved Third Parties e Inthe Label field type a new name for the location e Inthe Description field type a description of the location 6 Click OK Delete a location from your list of favorites 1 On the Home screen click the Maps icon Ga Qe iS Press the AJ key gt Favorites Highlight a location Press the SEJ key gt Remove as Favorite Click Yes Get directions 1 On the Home screen click the Maps icon 2 Press the FRM key gt Get Directions 3 Doone of the following to specify a starting location To specify your current location if your BlackBerry smartphone has an internal GPS receiver or is paired with a Bluetooth enabled GPS receiver set the Start field to My Location To specify the location that
14. To add a contact to your contact list click Add to Contacts To add all the contacts click Add All to Contacts To view information for a contact click View To delete a contact from the contact lookup results click Delete To delete the contact lookup results click Delete Lookup To start a new contact lookup click Lookup Troubleshooting Search don t get any voice enabled search results Try one e Ver e Ver Related of the following ify that your BlackBerry smartphone has a strong connection to the wireless network ify that the correct language is set for voice enabled search information Check the status of network connections and services 238 273 RIM Confidential and Proprietary Information Approved Third Parties SIM card Depending on your wireless service provider and wireless network your BlackBerry device might not use a SIM card How to SIM card Add a contact to your SIM card 1 In the contact list press the Jj key gt SIM Phone Book 2 Press the ERM key gt New 3 Type the contact information 4 Press the ERM key gt Save Copy contacts from your SIM card to your contact list Depending on your wireless service provider and wireless network this feature might not be supported 1 In the contact list press the jj key gt SIM Phone Book 2 Press the EEJ key gt Copy All To Contacts Note If you try to copy a SIM card contact with a phone number that matches th
15. Turn on encryption To encrypt data on your BlackBerry smartphone you must have set a password for your smartphone Depending on the amount of storage space available for storing files on your smartphone you might not be able to encrypt files on your smartphone 1 On the Home screen or in a folder click the Options icon 2 Click Security gt Encryption 3 To encrypt data on your smartphone in the Device Memory section select the Encrypt checkbox 4 To encrypt files that are stored on a media card and on your smartphone in the Media Card section select the Encrypt checkbox and do one of the following e To encrypt files using an encryption key that your smartphone generates change the Mode field to Device Key e To encrypt files using your smartphone password change the Mode field to Device Password e To encrypt files using an encryption key and your smartphone password change the Mode field to Device Password amp Device Key 5 Toalso encrypt media files such as pictures songs and videos select the Include Media Files checkbox 6 Press the ERM key gt Save 268 RIM Confidential and Proprietary Information Approved Third Parties To stop encrypting data on your smartphone in the Device Memory section clear the Encrypt checkbox To stop encrypting files in the Media Card section clear the Encrypt checkbox Troubleshooting Memory and media cards My smartphone doesn t recognize my media card Try one of the foll
16. can t unlock my smartphone using my smart card Try the following actions e Verify that the correct smart card is inserted in the smart card reader e Verify that the smart card is inserted in the smart card reader correctly e Verify that you typed the smart card password correctly You should have received this password when you received your smart card e If you use a certificate to authenticate your smart card verify that the certificate isn t revoked or expired can t download a certificate If you changed the connection type that your BlackBerry smartphone uses to connect to the LDAP enabled server or DSML enabled server try switching to the default connection type can t download a PGP key from an LDAP enabled server Try the following actions e Verify that your organization permits you to download PGP keys from an LDAP enabled server For more information contact your administrator e Ifyou changed the connection type that your BlackBerry smartphone uses to connect to an LDAP enabled server try using the default connection type 308 RIM Confidential and Proprietary Information Approved Third Parties Service books and diagnostic reports Accept delete or restore a service book Your wireless service provider or administrator might send a service book to your BlackBerry smartphone over the wireless network to add an additional service or application to your smartphone If your work email account us
17. e To change the typing language change the Typing Language field e To change the language for voice commands change the Voice Dialing Language field 3 Press the ERM key gt Save Use a shortcut for switching typing input languages when you are typing You can use the following shortcut only on the physical keyboard of your BlackBerry smartphone 1 On the Home screen or in a folder click the Options icon 2 Click Typing and Input gt Language e To switch the typing input language by holding the Alt key and pressing the Enter key change the Shortcut Keys field to Alt Enter e To switch the typing input language by holding the Shift key and pressing the Space key change the Shortcut Keys field to Shift Space 3 Press the ERM key gt Save To turn off the shortcut for switching typing input languages change the Shortcut Keys field to None Add a display language You can use the BlackBerry Desktop Software to add a display language to your BlackBerry smartphone To download the BlackBerry Desktop Software from your computer visit www blackberry com desktop and select the appropriate option for your computer Connect your smartphone to your computer and open the BlackBerry Desktop Software 209 RIM Confidential and Proprietary Information Approved Third Parties For more information about adding applications and display languages see the Help in the BlackBerry Desktop Software Delete a language You can
18. networks until you install a root certificate on your BlackBerry smartphone You can install the root certificate on your computer and then use the certificate synchronization tool of the BlackBerry Desktop Software to synchronize the root certificate between your smartphone and your computer For more information see the Help for the BlackBerry Desktop Software or contact your administrator UMA connection settings Depending on your wireless service provider this feature might not be supported For more information contact your wireless service provider About using UMA with a Wi Fi network UMA also known as GAN is designed to improve service and prevent dropped calls in areas of limited or no mobile network coverage by automatically switching between the mobile network and available Wi Fi networks If your wireless service provider supports UMA and you subscribe to this service you might be able to make calls visit webpages and send and receive email messages PIN messages and text messages over a Wi Fi network For more information about UMA contact your wireless service provider Change your UMA connection preferences On the Home screen click the connections area at the top of the screen or click the Manage Connections icon Click Networks and Connections gt Mobile Network Change the Connection Preference field Press the BJ key gt Save Related information can t connect to a Wi Fi network 253 cee a al
19. smartphone and synchronize it with the email application on your computer because the birthday field is a date field in the email application on your computer Related information Create a custom contact field 182 Some characters in calendar entries don t appear correctly after synchronization If you schedule appointments or meetings on your BlackBerry smartphone that contain special characters or accents your computer might not support these characters On your computer verify that you are using the correct default code page and that the correct font support is installed on your computer For more information see the documentation for the operating system on your computer Research In Motion recommends that you regularly create and save a backup file on your computer especially before you update any software Maintaining a current backup file on your computer might allow you to recover smartphone data if your smartphone is lost stolen or corrupted by an unforeseen issue 314 RIM Confidential and Proprietary Information Approved Third Parties Related information About synchronization conflicts 54 Synchronize organizer data over the wireless network 185 I m not receiving email messages from personal folders on my computer If your BlackBerry smartphone is associated with a Microsoft Outlook email account you must use the synchronization tool of the BlackBerry Desktop Software to reconcile email messages in perso
20. 3 Press the EEJ key gt Save Generate a random password 1 On the Home screen or in the Applications folder click the Password Keeper icon 2 Press the EEJ key gt New 3 Press the EJ key gt Random Password 4 Press the J key gt Save Set criteria for randomly generated passwords 1 On the Home screen or in the Applications folder click the Password Keeper icon 2 Press the AM key gt Options 3 Set the random password fields 280 RIM Confidential and Proprietary Information Approved Third Parties 4 Press the ERM key gt Save Encryption About encrypting data on your smartphone When encryption for data on your BlackBerry smartphone is turned on your smartphone uses a private key to encrypt data as it is stored on your smartphone including data that your smartphone receives when it s locked Your smartphone decrypts data as you access it You can set encryption to include or exclude your contacts If you turn on encryption for contacts and you receive a call when your smartphone is locked the caller name doesn t appear on the screen If you use a smart card certificate for authentication depending on the smart card you might also be able to use one of your smart card certificates to provide two factor encryption In order to access the encrypted content you must provide your smartphone password and also connect your smartphone to your smart card reader When you lock your smartphone an open lo
21. About emergency calls and Emergency Callback Mode 29 How to Wi Fi technology Check what wireless networks your smartphone connects to You can check the types of networks your smartphone can connect to on your smartphone as well as by visiting www blackberry com go devices to see feature specifications for your smartphone model The types of networks listed do not reflect network connections only the ability of your smartphone model to connect to those networks 1 On the Home screen or in a folder click the Options icon 2 Click Device gt About Device Versions The types of networks your smartphone can connect to are listed in the brackets after your smartphone model For more information about the wireless networks that your BlackBerry smartphone connects to see the Safety and Product Information booklet for your smartphone Related information can t connect to a GSM or UMTS network 0 Turn on or turn off a network connection You should keep network connections turned off in certain places such as on an airplane or in a hospital For more information see the Safety and Product Information booklet for your BlackBerry smartphone On the Home screen click the connections area at the top of the screen or click the Manage Connections icon e To turn ona network connection select the checkbox beside a connection type e To turn off a network connection clear the checkbox beside a connection type e To turn on the netwo
22. Audio and phone accessibility options Turn on or turn off event sounds Event sounds alert you when you turn on or turn off your BlackBerry smartphone when the battery power level is full or low and when you connect or disconnect a USB cable or accessory to or from your smartphone 1 On the Home screen or in a folder click the Options icon 2 Click Accessibility 3 Change the Event Sounds field 4 Press the ERM key gt Save Change how you answer calls with a headset If your BlackBerry smartphone is paired with a Bluetooth enabled headset or you have a headset plugged into your smartphone you can set your smartphone to answer calls automatically after 5 seconds 1 From the Home screen press the key 2 Press the EM key gt Options gt In call Settings e To answer calls automatically after 5 seconds change the Auto Answer Calls field to After 5s Bluetooth Headset Only e To stop answering calls automatically after 5 seconds change the Auto Answer Calls field to Never 3 Press the ERM key gt Save Add a contact alert You can create contact alerts that allow you to customize ring tones and alerts for calls and messages from specific contacts or groups of contacts When you receive a call or message from the contact your BlackBerry smartphone uses the assigned ring tone or alert even if you select the Silent profile or Vibrate Only profile If you do not want to be notified with the assigned ring tone or alert
23. Do one of the following e On the Home screen or in a folder click the Options icon Click Device gt About Device Versions e If supported by your input language in a message or memo type myver followed by a space 310 RIM Confidential and Proprietary Information Approved Third Parties Synchronization How to Synchronization About synchronization and reconciliation The wireless data synchronization feature is designed to synchronize organizer data contacts calendar entries tasks and memos between your BlackBerry smartphone and the email application on your computer over the wireless network The wireless email reconciliation feature is designed to reconcile email between your smartphone and the email application on your computer over the wireless network When you file or delete email messages on your smartphone these email messages should be filed or deleted in the email application on your computer Likewise any changes that you make to email messages in the email application on your computer should be reflected on your smartphone In rare cases if your smartphone doesn t recognize fields in a contact calendar entry or email account some data or email can t be synchronized or reconciled If wireless data synchronization isn t available on your smartphone or if you turned off this feature you can use the BlackBerry Desktop Software to synchronize your organizer data For more information see the Help in the BlackBe
24. Email How to Email Composing and sending email Send anemail 1 On the Home screen click the Messages icon Press the SEJ key gt Compose Email In the To field type an email address or a contact name Type a message Press the J key gt Send Related information Search for a contact in your organization s address book 183 Personal distribution lists 187 can t send messages 9 Attach a file to an email 49 ole ON Resend a message You cannot change a text message before you resend it In a sent message press the JER key e To change the message click Edit Change the message Press the e key gt Send e To change the recipients click Edit Highlight a contact Press the Ea key gt Change Address Click a new contact Press the J key gt Send e To resend the message without changing it click Resend Related information can t send messages 9 Reply to or forward an email or PIN message In a message press the EJ key e To reply to a message click Reply or Reply to All e To forward a message click Forward or Forward As Related information 48 RIM Confidential and Proprietary Information Approved Third Parties can t send messages 9 Check spelling You can check spelling in messages calendar entries tasks or memos that you create 1 Press the EJ key gt Check Spelling 2 Do any of the following e To accept the suggested spelling click a word in the list that appears
25. For more information about managing conflicts that occur during organizer data synchronization see the Help in the BlackBerry Desktop Software About backing up and restoring smartphone data If you have installed the BlackBerry Desktop Software on your computer you can back up and restore most of your BlackBerry smartphone data including messages organizer data fonts saved searches and browser bookmarks using the BlackBerry Desktop Software For more information see the Help in the BlackBerry Desktop Software If you haven t saved anything on your media card you can back up and restore most of your smartphone data using your media card If your email account uses a BlackBerry Enterprise Server you might be able to restore synchronized organizer data to your smartphone over the wireless network To restore synchronized organizer data over the wireless network you must have an activation password For more information contact your administrator Research In Motion recommends that you regularly create and save a backup file on your computer especially before you update any software Maintaining a current backup file on your computer might allow you to recover smartphone data if your smartphone is lost stolen or corrupted by an unforeseen issue Empty the deleted items folder on your computer from your smartphone To perform this task your work email account must use a BlackBerry Enterprise Server that supports this feature For
26. Press the BEJ key gt Trust or Distrust If you are trusting a certificate do one of the following e To trust the highlighted certificate click Selected Certificate 288 RIM Confidential and Proprietary Information Approved Third Parties Revoke a certificate e To trust the highlighted certificate and all the other certificates in the chain click Entire Chain If you revoke a certificate the certificate is revoked only in the key store on your BlackBerry smartphone Your smartphone doesn t update the revocation status on the certificate authority or CRL servers 1 ON UN es O On the Home screen or in a folder click the Options icon Click Security gt Advanced Security Settings gt Certificates Highlight a certificate Press the SAJ key gt Revoke gt Yes Change the Reason field Click OK To cancel a certificate hold highlight the certificate Press the EAJ key gt Cancel Hold Certificate revocation reasons Reason Unknown Key Compromise CA Compromise Change in Affiliation Superseded Cessation of Operation Certificate Hold Certificate options Description The revocation reason does not match any of the predefined reasons A person who is not the key subject might have discovered the private key value Someone might have revealed the private key of the certificate issuer The certificate subject no longer works for the organization A new certificate is replacing an existing
27. Press the BJ key gt Edit Change the Software Token Serial Number field Press the BJ key gt Save Dy Os 08 hk Change the PIN for a software token on your smartphone 1 On the Home screen or in a folder click the Options icon 2 Click Security gt Advanced Security Settings gt Software Tokens 3 Click a software token gt Specify PIN Verify security software manually Security self tests are designed to verify that security software is implemented correctly on your BlackBerry smartphone The tests should run automatically after you restart your smartphone but you can also verify security software manually 1 On the Home screen or in a folder click the Options icon 2 Click Security gt Security Status Information 3 Press the FA key gt Verify Security Software Third party application control About permissions for third party applications You or your administrator can set permissions that control how third party applications on your BlackBerry smartphone interact with the other applications on your smartphone For example you can control whether third party applications can access data or the Internet make calls or use Bluetooth connections 303 RIM Confidential and Proprietary Information Approved Third Parties If you have added third party applications to your smartphone your smartphone is designed to prevent these applications from sending or receiving data without your knowledge Before a th
28. Press the ERM key gt Options 4 Clear the LED Connection Indicator check box 5 Press the ERM key gt Save To turn on Bluetooth connection notification again select the LED Connection Indicator check box Turn off the prompt that appears when connecting or pairing On the Home screen click the connections area at the top of the screen or click the Manage Connections icon Click Networks and Connections gt Bluetooth Connections Highlight a paired Bluetooth enabled device Press the SEJ key gt Device Properties Set the Trusted field to Yes Press the BJ key gt Save To turn on the prompt again set the Trusted field to Prompt Oy GALS es O ck 260 RIM Confidential and Proprietary Information Approved Third Parties Set the message types that your Bluetooth enabled car kit notifies you of To perform this task your Bluetooth enabled car kit must support the Message Access Profile MAP For more information about using Bluetooth technology with your car see the documentation that came with your car Oe On the Home screen click the connections area at the top of the screen or click the Manage Connections icon Click Networks and Connections gt Bluetooth Connections Press the J key gt MAP Options Select the check box beside one or more message types Encrypt data that you send or receive using Bluetooth technology To perform this task the paired Bluetooth enabled device must support
29. Prior to subscribing for installing or using any Third Party Products and Services it is your responsibility to ensure that your airtime service provider has agreed to support all of their features Some airtime service providers might not offer Internet browsing functionality with a subscription to the BlackBerry Internet Service Check with your service provider for availability roaming arrangements service plans and features Installation or use of Third Party Products and Services with RIM s products and services may require one or more patent trademark copyright or other licenses in order to avoid infringement or violation of third party rights You are solely responsible for determining whether to use Third Party Products and Services and if any third party licenses are required to do so If required you are responsible for acquiring them You should not install or use Third Party Products and Services until all necessary licenses have been acquired Any Third Party Products and Services that are provided with RIM s products and services are provided as a convenience to you and are provided AS IS with no express 328 RIM Confidential and Proprietary Information Approved Third Parties or implied conditions endorsements guarantees representations or warranties of any kind by RIM and RIM assumes no liability whatsoever in relation thereto Your use of Third Party Products and Services shall be governed by and subject to you agreeing t
30. Some features aren t available on my smartphone The availability of certain features on your BlackBerry smartphone might be affected by items such as your smartphone model and wireless service plan Depending on your messaging service plan some features or options might not be available in the message options on the Email Preferences screen 223 RIM Confidential and Proprietary Information Approved Third Parties If your email account uses a BlackBerry Enterprise Server your organization might not have set up some features or might prevent you from using some features or options If your administrator has set an option for you a lock indicator appears beside the option field For more information about the features that are available on your smartphone contact your wireless service provider or administrator or visit www blackberry com go devices Related information Feature availability O 224 RIM Confidential and Proprietary Information Approved Third Parties Applications How to Applications Create a BlackBerry ID When you create a BlackBerry ID you can use any email address for your BlackBerry ID you do not have to use an email address that you have added to your BlackBerry smartphone 1 Do one of the following e From a computer visit www blackberry com blackberryid Click Register for a BlackBerry ID e lf you are prompted on your smartphone click Create New 2 Complete the instructions on the scre
31. click the Messages icon Press the HJ key gt Options gt Email Preferences If the Message Services field appears set this field to the appropriate email account Clear the Confirm External Image Download checkbox Press the SJ key gt Save Ol eS Open a new message automatically when you remove your smartphone from your holster 1 On the Home screen click the Messages icon 2 Press the Ea key gt Options gt Message Display and Actions 3 Change the Auto Open Newest Message After Removing Device From Holster field 4 Press the BJ key gt Save Stop displaying recent contacts in email address fields By default when you type the first few characters of a contact name or an email address in a To Cc or Bcc field your BlackBerry smartphone displays the email addresses of recent contacts who are not in your contact list 1 On the Home screen click the Messages icon 2 Press the Ea key gt Options gt Message Display and Actions 3 Clear the Show Recent Contacts When Composing Email checkbox 4 Press the SRJ key gt Save Turn off the prompt that appears before you delete a message 1 On the Home screen click the Messages icon 2 Press the ERM key gt Options gt Message Display and Actions 63 RIM Confidential and Proprietary Information Approved Third Parties 3 Clear the Confirm Delete check box 4 Press the BEEJ key gt Save Turn off the prompt that appears when you mark messages as
32. click the Messages icon 2 Press the FAM key gt View Saved Messages Organizing your email inbox Mark a message as opened or unopened On the Home screen click the Messages icon e To mark a message as opened or unopened highlight the message Press the key gt Mark Read or Mark Unread e To mark all messages that are prior to a specific date as opened highlight a date field Press the Ea key gt Mark Prior Read Save a message Saved messages aren t deleted even if your BlackBerry smartphone is set to delete messages automatically after a certain period of time On the Home screen click the Messages icon e To save an email or PIN message highlight an email or PIN message Press the Ea key gt Save e To save a text message open a conversation and highlight a text message Press the Ea key gt Save Message Related information View saved messages 56 Delete a message On the Home screen click the Messages icon e To delete a message highlight the message Press the Ea key gt Delete e To delete a saved message press the Ea key gt View Saved Messages Highlight the message Press the Ea key gt Delete If necessary delete the message from your message inbox as well e To delete a range of messages highlight a message Press and hold the Shift key On the trackpad slide your finger up or down Release the Shift key Press the Ea key gt Delete Messages 56 RIM Confidential and Proprietary Informat
33. e To accept the suggested spelling click a word in the list that appears e To ignore the suggested spelling press the key e To ignore all instances of the suggested spelling press the Ea key gt Ignore All e To add the word to the custom dictionary press the Ea key gt Add To Dictionary e To stop checking spelling press the Ea key gt Cancel Spell Check Save a draft of a message When you are composing a message press the s key gt Save Draft Attach a contact card to a message You can attach a contact card to an email a PIN message or a text message 1 When you are composing a message press the Ea key gt Attach gt Contact 2 Find and highlight a contact 3 Press the ERM key gt Continue Related information can t attach a file to a text message 79 Set the importance level for an email or a PIN message that you send If you change the importance level of an email or a PIN message a high priority indicator l or low priority indicator l appears beside that message on your BlackBerry smartphone If the recipient s messaging application supports importance levels for messages the importance level will also be indicated to the recipient 1 When you are composing an email or a PIN message press the Ea key gt Options 2 Change the Importance field 3 Press the ERM key gt Save Blind carbon copy a contact You can blind carbon copy a contact in an email or a PIN message When you are composing an
34. e To stop checking spelling press the Ea key gt Cancel Spell Check 205 RIM Confidential and Proprietary Information Approved Third Parties Troubleshooting Typing can t check spelling You can check only the spelling of text that you type You can check spelling in English Afrikaans Arabic Catalan Croatian Czech Danish Dutch French German Greek Hebrew Hungarian Italian Norwegian Polish Portuguese Romanian Russian Spanish Swedish and Turkish SureType technology doesn t recognize a word Use the list that appears when you type to help you build words that SureType technology doesn t recognize Press the letter key for the first letter in the word once Highlight a letter in the list Press the letter key for the next letter in the word once Highlight a letter combination Click the trackpad Continue typing the word have no Advanced Style Options If you changed your smartphone typing style to Direct Advanced Style Options isn t available If you change your smartphone typing style back to a typing style other than Direct Advanced Style Options becomes available again 206 RIM Confidential and Proprietary Information Approved Third Parties Keyboard How to Keyboard Change the default keyboard for portrait view You can set your BlackBerry smartphone to use the reduced keyboard or full keyboard by default when you use your smartphone in portrait view 1 On the Home screen or in a folde
35. organizer data fonts saved searches and browser bookmarks using the BlackBerry Desktop Software For more information see the Help in the BlackBerry Desktop Software If you haven t saved anything on your media card you can back up and restore most of your smartphone data using your media card If your email account uses a BlackBerry Enterprise Server you might be able to restore synchronized organizer data to your smartphone over the wireless network To restore synchronized organizer data over the wireless network you must have an activation password For more information contact your administrator Research In Motion recommends that you regularly create and save a backup file on your computer especially before you update any software Maintaining a current backup file on your computer might allow you to recover smartphone data if your smartphone is lost stolen or corrupted by an unforeseen issue About synchronization conflicts A synchronization conflict occurs when you change the same email or organizer data item on your BlackBerry smartphone and in the email application on your computer If you reconcile your email using wireless email reconciliation on your smartphone you can set whether the email on your smartphone or the email on your computer takes precedence when an email reconciliation conflict occurs If you synchronize your organizer data using wireless data synchronization the organizer data on your computer takes
36. precedence over the organizer data on your smartphone when a data synchronization conflict occurs 196 RIM Confidential and Proprietary Information Approved Third Parties Research In Motion recommends that you regularly create and save a backup file on your computer especially before you update any software Maintaining a current backup file on your computer might allow you to recover smartphone data if your smartphone is lost stolen or corrupted by an unforeseen issue Related information Some characters in calendar entries don t appear correctly after synchronization 180 Synchronize organizer data over the wireless network 185 Manage data synchronization conflicts You can change how conflicts that occur during organizer data synchronization are resolved by turning off wireless data synchronization changing conflict resolution options and synchronizing organizer data using the synchronization tool of the BlackBerry Desktop Software For more information about managing conflicts that occur during organizer data synchronization see the Help in the BlackBerry Desktop Software About categories You can create categories to group your contacts tasks and memos You can also narrow the contacts tasks and memos that appear based on categories Category names are not case sensitive More than one category can apply to a contact task or memo If you use IBM Lotus Notes you can apply more than one category to a task on your B
37. technology During a call press the ERM key gt Activate lt Bluetooth device gt Related information Turn on or turn off Bluetooth technology 255 Share contacts with a paired Bluetooth enabled car kit 1 On the Home screen click the connections area at the top of the screen or click the Manage Connections icon 2 Click Networks and Connections gt Bluetooth Connections 3 Highlight a Bluetooth enabled car kit 4 Press the EEJ key gt Transfer Contacts Related information can t share contacts with a paired Bluetooth enabled device 262 256 RIM Confidential and Proprietary Information Approved Third Parties lose my connection with a Bluetooth enabled car kit 262 Receive a media file using Bluetooth technology To perform this task you must turn on Bluetooth technology When a media file is sent to your BlackBerry smartphone using Bluetooth technology a dialog box appears on the screen 1 Inthe Accept connection request dialog box click Yes 2 Inthe Do you want to receive the incoming data dialog box click Yes Your smartphone stores each received file in the folder that matches each file s type Related information Turn on or turn off Bluetooth technology 255 Turn on or turn off Bluetooth technology 255 Send a media file You can send your pictures and videos to applications that you have installed such as Facebook for BlackBerry smartphones and YouTube for BlackBerry smartphones
38. you can select the All Alerts Off profile On the Home screen click the Sound and Alert Profiles icon Click Change Sounds and Alerts gt Sounds for Contacts gt Add Contact Alert In the Name field type the name of the contact alert In the Contacts field type the name of the contact Click a contact Change the ring tone and alert information for calls and messages Press the BJ key gt Save To delete a contact alert highlight the contact alert that you want to delete Press the key gt Delete Daly tes 00 hr Hearing aid mode Depending on your BlackBerry smartphone model this feature might not be supported 317 RIM Confidential and Proprietary Information Approved Third Parties About hearing aid mode In hearing aid mode or telecoil mode the magnetic signal of your BlackBerry smartphone is modified to an appropriate level and frequency response to be picked up by hearing aids that are equipped with telecoils Turn on hearing aid mode 1 From the Home screen press the key 2 Press the RM key gt Options gt Hearing Aid Mode 3 Change the Mode Enabled field to Telecoil 4 Press the J key gt Save The H T telecoil indicator appears at the top of the Home screen Related information About hearing aid mode 40 TTY support Depending on your wireless service provider this feature might not be supported About TTY support When you turn on TTY support and you connect your BlackB
39. 2 Press the Ea key gt Options gt Message Display and Actions e To hide the new message indicator clear the Display New Message Indicator check box e To hide the unopened message indicator change the Display Message Count field to None 3 Press the EEJ key gt Save Turn off the prompt that appears before you delete a message 1 On the Home screen click the Messages icon 2 Press the Ea key gt Options gt Message Display and Actions 3 Clear the Confirm Delete check box 4 Press the EEJ key gt Save Turn off the prompt that appears when you mark messages as opened 1 On the Home screen click the Messages icon 2 Press the EBM key gt Options gt Message Display and Actions 3 Clear the Confirm Mark Prior Read checkbox 4 Press the J key gt Save Cell broadcasting About cell broadcasting Cell broadcasting is designed to enable wireless service providers to use SMS text messaging to send information to all BlackBerry smartphones in a specific geographical area simultaneously You can receive cell broadcast messages that contain a specific type of information by subscribing to a cell broadcast channel that provides that type of information Different cell broadcast channels send different cell broadcast messages For example one cell broadcast channel might send regular weather forecasts while another might send traffic reports Turn on cell broadcasting To perform this task your BlackBerry smartphon
40. 34 Description Say this voice command to call a specific phone number for a contact that is in your contact list For example if the contact has a work number and a mobile number you can say call lt contact name gt work to call the work number Say this voice command to dial an extension To perform this task you must set options for dialing extensions You can dial extensions only within your company If you have multiple phone numbers associated with your BlackBerry smartphone say this voice command to check your active phone number Say this voice command to check your wireless coverage level Say this voice command to check the wireless network that your smartphone is connected to Say this voice command to check the battery power level Say this voice command to have the last voice prompt repeated to you Say this voice command to close the voice dialing application Change the language for voice commands When you change the language for voice commands you change the language for voice prompts and the language that you use to make a voice command 2 Se Press the BJ key gt Save Related information On the Home screen or in a folder click the Options icon Click Typing and Language gt Language and Method Change the Voice Dialing Language field My smartphone doesn t recognize names or numbers in voice commands 47 Turn off choice lists for voice commands If your BlackBerry smartphone identifi
41. 529 This message appears when there is a system error Try the following actions e Reload your BlackBerry Device Software The reload process deletes your smartphone data 229 RIM Confidential and Proprietary Information Approved Third Parties e Ifthe error message still appears after you reload your BlackBerry Device Software contact your wireless service provider Error 545 This message appears when there is an application error Try the following actions e Reset your smartphone e Ifthe error message still appears after you reset your smartphone reload your BlackBerry Device Software The reload process deletes your smartphone data If the error message still appears after you reload your BlackBerry Device Software contact your wireless service provider Error 552 This message appears when your smartphone doesn t have enough storage space to start an application Try the following actions e Reload your BlackBerry Device Software The reload process deletes your smartphone data e Ifthe error message still appears after you reload your BlackBerry Device Software contact your wireless service provider Error 602 This message appears when there is an application error Try the following actions e Reload your BlackBerry Device Software The reload process deletes your smartphone data e Ifthe error message still appears after you reload your BlackBerry Device Software contact your wireless service prov
42. About synchronization and reconciliation The wireless data synchronization feature is designed to synchronize organizer data contacts calendar entries tasks and memos between your BlackBerry smartphone and the email application on your computer over the wireless network The wireless email reconciliation feature is designed to reconcile email between your smartphone and the email application on your computer over the wireless network When you file or delete email messages on your smartphone these email messages should be filed or deleted in the email application on your computer Likewise any changes that you make to email messages in the email application on your computer should be reflected on your smartphone In rare cases if your smartphone doesn t recognize fields in a contact calendar entry or email account some data or email can t be synchronized or reconciled If wireless data synchronization isn t available on your smartphone or if you turned off this feature you can use the BlackBerry Desktop Software to synchronize your organizer data For more information see the Help in the BlackBerry Desktop Software Research In Motion recommends that you regularly create and save a backup file on your computer especially before you update any software Maintaining a current backup file on your computer might allow you to recover smartphone data if your smartphone is lost stolen or corrupted by an unforeseen issue Synchronize em
43. Approved Third Parties 4 Ifyou want to change your display name beside the Display Name field type a name This name appears only in the history of your text messages and not in messages that you send 5 Press the EM key gt Save Change how your text messages look 1 On the Home screen click the Text Messages icon 2 Press the EM key gt Options 3 Inthe General Text Messaging Options section change the Conversation Style field 4 Press the J key gt Save Organizing and storing text messages Delete a message On the Home screen click the Messages icon e To delete a message highlight the message Press the Ea key gt Delete e To delete a saved message press the Ea key gt View Saved Messages Highlight the message Press the Ea key gt Delete If necessary delete the message from your message inbox as well e To delete a range of messages highlight a message Press and hold the Shift key On the trackpad slide your finger up or down Release the Shift key Press the Ea key gt Delete Messages e To delete all messages prior to a certain date highlight a date field Press the Ea key gt Delete Prior gt Delete Note Email messages that you delete using the Delete Prior menu item are not deleted from the email application on your computer during email reconciliation Set how long your smartphone stores messages 1 On the Home screen click the Messages icon 2 Press the Ea key gt Options gt Message
44. Approved Third Parties Attachment indicators in S MIME protected messages Indicator Description Q The message includes a certificate attachment T The message includes multiple certificate attachments A The message includes a certificate server attachment Add connection information for a certificate server from a message 1 Ina message highlight the certificate server indicator 2 Press the ERJ key gt Import Server View the certificate used to sign or encrypt a message 1 Ina message highlight the encryption status indicator or a digital signature indicator 2 Press the s key gt Display Sender s Certificate or Display Encryption Certificate View encryption information for a weakly encrypted message 1 Ina weakly encrypted message highlight the encryption status indicator 2 Press the FM key gt Encryption Details S MIME protected message status Digital signature indicators for S MIME protected messages Indicator Description Your BlackBerry smartphone verified the digital signature Your smartphone can t verify the digital signature Your smartphone requires more data to verify the digital signature Your smartphone trusts the certificate chain 05 22 2 The sender s email address doesn t match the email address of the certificate subject or the sender s certificate is revoked isn t trusted can t be verified or isn t on your smartphone 93 RIM Confidential and Proprietary Informat
45. Authentication Type field to Smart Card e To use your connected smart card reader even if the smart card is not inserted and your smartphone password to unlock your smartphone set the Authentication Type field to Proximity Select the Prompt for Device Password checkbox 3 Press the ERM key gt Save 299 RIM Confidential and Proprietary Information Approved Third Parties Import a certificate from a smart card 1 On the Home screen or in a folder click the Options icon 2 Click Security gt Advanced Security Settings gt Certificates 3 Press the EM key gt Import Smart Card Certs 4 Type your smart card password 5 Select the check box beside a certificate 6 Click OK 7 Type your key store password 8 Click OK Lock your smartphone when you remove your smart card from your smart card reader 1 On the Home screen or in a folder click the Options icon Click Security gt Password If necessary change the User Authenticator field to Smart Card Select the Lock On Card Removal checkbox Press the ERJ key gt Save Related information can t unlock my smartphone using my smart card 308 Gi e About smart password entry If you use advanced authentication and your BlackBerry smartphone password or smart card password is numeric you might be able to use smart password entry in some password fields When smart password entry is turned on your smartphone is designed to remember the format of a pa
46. BlackBerry Device Software contact your wireless service provider Error 205 This message appears when your smartphone s security services don t start Try the following actions e Reload your BlackBerry Device Software The reload process deletes your smartphone data e Ifthe error message still appears after you reload your BlackBerry Device Software contact your wireless service provider Error 502 This message appears when your smartphone finds no remaining processes to run Try the following actions e Reset your smartphone e Ifthe error message still appears after you reset your smartphone reload your BlackBerry Device Software The reload process deletes your smartphone data Error 503 This message appears when there is an application error Try the following actions e Reset your smartphone e Ifthe error message still appears after you reset your smartphone reload your BlackBerry Device Software The reload process deletes your smartphone data 228 RIM Confidential and Proprietary Information Approved Third Parties Error 505 This message appears when there is an error during a BlackBerry Device Software update Try the following actions e Reload your BlackBerry Device Software The reload process deletes your smartphone data e Ifthe error message still appears after you reload your BlackBerry Device Software contact your wireless service provider Error 507 This message appears when there is an applicati
47. Click Save e To delete a file click Delete View properties for a file You can view the size author publication date and other properties of a file 1 On the Home screen or in a folder click the Media icon or Files icon 2 Find and highlight a file 3 Press the EBM key gt Properties Related information Hide a file or folder 107 View a hidden file or folder 107 Change the amount of time before the media player screen closes If you pause or stop a media file for a certain period of time the media player screen closes to optimize the performance of your BlackBerry smartphone 1 On the Home screen click the Media icon 2 Press the EBM key gt Media Options 3 Change the Close Media Player When Inactive field Turn off media card support When you turn off media card support your BlackBerry smartphone can t access the files that are on your media card 1 On the Home screen or in a folder click the Options icon Click Device Click Storage Clear the Media Card Support checkbox Press the SERJ key gt Save GT About transferring and synchronizing media files You can connect your BlackBerry smartphone to your computer to transfer and synchronize files between your smartphone and your computer using a USB cable or you can use Bluetooth technology to send media files to or receive media files from a Bluetooth enabled device The USB option in the dialog box that appears when you connect your sm
48. Display and Actions 3 Change the Days To Keep Messages field 4 Press the J key gt Save Related information Some messages no longer appear on my smartphone 67 Store text messages on your SIM card Depending on your wireless service provider and wireless network this feature might not be supported If your BlackBerry smartphone uses a SIM card and you set your SIM card to store text messages your text messages still appear in the Messages application 1 On the Home screen click the Messages icon 2 Press the EM key gt Options 74 RIM Confidential and Proprietary Information Approved Third Parties 3 Select the Leave Messages On SIM Card checkbox 4 Press the BEEJ key gt Save To stop storing text messages on your SIM card clear the Leave Messages On SIM Card checkbox If you clear this checkbox your text messages are deleted from your SIM card Delete the history from a text message Do one of the following e To delete an individual message from the history highlight the message Press the Ea key gt Delete Message e To delete all the messages from the history and keep the chat open when you are replying to a message press the EJ key gt Clear Conversation e To delete all the messages from the history and close the chat in your list of text messages highlight a message Press the RB key gt Delete Save a media file from a text message 1 Ina text message open an attachment Press the
49. If necessary click a category Click a media file If the media controls do not appear at the bottom of the screen click the trackpad e To play a media file click the p gt icon Oh oS 150 RIM Confidential and Proprietary Information Approved Third Parties e To pause a media file click the icon e To stop a media file click the JJ icon e To move to the next media file click the P icon e To move to the previous media file or the beginning of the media file that is currently playing click the lt q icon e To fast forward or rewind a media file click the progress bar On the trackpad slide your finger to the right or left Click the progress bar again Adjust the volume e To increase the volume press the Volume Up key on the right side of your BlackBerry smartphone e To decrease the volume press the Volume Down key on the right side of your smartphone e To mute the volume press the key on the top of your smartphone To turn off mute press the key again If you press the key during a call your smartphone mutes the call so that you can hear others on the call but they can t hear you Related information Amplify the volume using the audio boost feature 113 Improve sound quality for media files 113 Amplify the volume using the audio boost feature The audio boost feature allows you to amplify the volume more than the normal volume settings allow for songs ring tones and videos 1 On the Home scr
50. Options icon 2 Click Typing and Input gt Trackpad Sensitivity 3 Change the Horizontal Sensitivity field and Vertical Sensitivity field 4 Press the ERM key gt Save Turn off trackpad sounds 1 On the Home screen or in a folder click the Options icon 2 Click Typing and Input gt Trackpad Sensitivity 3 Clear the Audible Roll check box 4 Press the SJ key gt Save To turn on trackpad sounds again select the Audible Roll check box Troubleshooting Keyboard No application opens when I press a Convenience key Try the following e Ifyou haven t done so assign an application to the key e Open the flip and press the Convenience key again Applications don t open when the flip is closed e Verify that you didn t delete the application that you assigned to the key 208 RIM Confidential and Proprietary Information Approved Third Parties Language How to Language About typing input languages You can set a typing input language to use when you type The typing input language can be different from the display language When you set a typing input language AutoText and other typing options change to the selected language For example you might use your BlackBerry smartphone in French but type messages in English Change the language 1 On the Home screen or in a folder click the Options icon 2 Click Typing and Input gt Language e To change the display language change the Display Language field
51. Press the EEJ key gt Save Change or delete a Word Substitution entry 1 On the Home screen or in a folder click the Options icon 2 Click Typing and Input gt Word Substitution 3 Highlight a Word Substitution entry 4 Press the EM key e To change the Word Substitution entry click Edit Change the entry Press the Ea key gt Save e To delete the Word Substitution entry click Delete Undo a Word Substitution change If the Word Substitution feature changes a word that you don t want to change you can undo the change When you are typing press the key twice Turn off Word Substitution 1 On the Home screen or in a folder click the Options icon Click Typing and Input gt Typing For a keyboard click Advanced Style Options Clear the Spelling check box Press the BJ key gt Save Sot Spelling checker You can check spelling if your input language is set to Afrikaans Arabic Catalan Czech Danish Dutch English French German Greek Hungarian Italian Norwegian Portuguese Russian Spanish Swedish or Turkish 204 RIM Confidential and Proprietary Information Approved Third Parties Stop displaying spelling suggestions in the list that appears when you type By default if you start typing a letter combination that your BlackBerry smartphone doesn t recognize spelling suggestions when available appear in bold in the list that appears when you type 1 On the Home screen or in a folder cli
52. Related information Description Provides information about the strength of the wireless signal Three or more bars indicate a strong signal A reduced signal display might indicate increased power output from your smartphone as it attempts to connect to a weak signal You are connected to a mobile network and you can access features such as email messaging and Internet browsing If you do not see one of the indicators you might be in an area of reduced wireless coverage where some features are not available you might only be able to make a phone call or send and receive text messages You can call only emergency numbers You are in an area of no wireless coverage The connection to the mobile network is turned off You are connected to a Wi Fi network and you can access BlackBerry services such as email messaging and Internet browsing over the Wi Fi connection Your Wi Fi connection is turned on but you are not connected to a Wi Fi network or you are connected to a Wi Fi network but you cannot access BlackBerry services such as email messaging and Internet browsing over the Wi Fi connection Your Bluetooth connection is turned on and you are connected to a Bluetooth enabled device Your Bluetooth connection is turned on but you are not connected to a Bluetooth enabled device About emergency calls and Emergency Callback Mode 29 Troubleshooting Wi Fi technology can t connect to a Wi Fi network Depending on you
53. TO THE DOCUMENTATION OR ITS USE OR PERFORMANCE OR NON PERFORMANCE OF ANY SOFTWARE HARDWARE SERVICE OR ANY THIRD PARTY PRODUCTS AND SERVICES REFERENCED HEREIN ARE HEREBY EXCLUDED YOU MAY ALSO HAVE OTHER RIGHTS THAT VARY BY STATE OR PROVINCE SOME JURISDICTIONS MAY NOT ALLOW THE EXCLUSION OR LIMITATION OF IMPLIED WARRANTIES AND CONDITIONS TO THE EXTENT PERMITTED BY LAW ANY IMPLIED WARRANTIES OR CONDITIONS RELATING TO THE DOCUMENTATION TO THE EXTENT THEY CANNOT BE EXCLUDED AS SET OUT ABOVE BUT CAN BE LIMITED ARE HEREBY LIMITED TO NINETY 90 DAYS FROM THE DATE YOU FIRST ACQUIRED THE DOCUMENTATION OR THE ITEM THAT IS THE SUBJECT OF THE CLAIM TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW IN YOUR JURISDICTION IN NO EVENT SHALL RIM BE LIABLE FOR ANY TYPE OF DAMAGES RELATED TO THIS DOCUMENTATION OR ITS USE OR PERFORMANCE OR NON PERFORMANCE OF ANY SOFTWARE HARDWARE SERVICE OR ANY THIRD PARTY PRODUCTS AND SERVICES REFERENCED HEREIN INCLUDING WITHOUT LIMITATION ANY OF THE FOLLOWING DAMAGES DIRECT CONSEQUENTIAL EXEMPLARY INCIDENTAL INDIRECT SPECIAL PUNITIVE OR AGGRAVATED DAMAGES DAMAGES FOR LOSS OF PROFITS OR REVENUES FAILURE TO REALIZE ANY EXPECTED SAVINGS BUSINESS INTERRUPTION LOSS OF BUSINESS INFORMATION LOSS OF BUSINESS OPPORTUNITY OR CORRUPTION OR LOSS OF DATA FAILURES TO TRANSMIT OR RECEIVE ANY DATA PROBLEMS ASSOCIATED WITH ANY APPLICATIONS USED IN CONJUNCTION WITH RIM PRODUCTS OR SERVICES DOWNTIME COSTS LOSS OF THE USE OF RIM
54. Transfer your media files from your computer to your smartphone using BlackBerry Desktop Software 115 127 RIM Confidential and Proprietary Information Approved Third Parties Transfer your media files from your computer to your smartphone using BlackBerry Desktop Software With the BlackBerry Desktop Software you can synchronize media files including iTunes playlists and Windows Media Player playlists to your BlackBerry smartphone To download the BlackBerry Desktop Software from your computer visit www blackberry com desktop and select the appropriate option for your computer 1 Connect your smartphone to your computer 2 On your smartphone in the dialog box that appears select any of the file transfer options 3 On your computer open the BlackBerry Desktop Software 4 Click the media transfer option that best suits what you want to do For more information about synchronizing media files see the Help in the BlackBerry Desktop Software Related information Transfer a file from your computer to your smartphone using your smartphone as a USB memory drive 6 Send a media file You can send your pictures and videos to applications that you have installed such as Facebook for BlackBerry smartphones and YouTube for BlackBerry smartphones You can select and send multiple picture files at one time You can only send media files that you have added 1 On the Home screen click the Media icon Click a media type If
55. Ways to Connect e To use the Wi Fi Protected Setup button on your router or access point click Press Button on Router On your router or access point press the Wi Fi Protected Setup button On your BlackBerry smartphone click Start e To use a PIN click Enter PIN into router On your smartphone click Start Your smartphone provides you with a PIN On the administration screen for your router or access point type the PIN Connect to a Wi Fi network manually If you know the name of the Wi Fi network that you want to connect to you can manually connect to the network 1 On the Home screen click the connections area at the top of the screen or click the Manage Connections icon Click Set Up Wi Fi gt Other Ways to Connect gt Manually Connect to Network In the SSID field type the name of the Wi Fi network Click Next In the Security Type field click the Wi Fi network security type and specify any requested information Click Save and Connect Oe eS US Related information Options for saved Wi Fi networks 249 can t connect to a Wi Fi network 253 Saved Wi Fi networks Change move or delete a saved Wi Fi network 1 On the Home screen click the connections area at the top of the screen or click the Manage Connections icon 2 Click Set Up Wi Fi gt Saved Wi Fi Networks 3 Highlight a saved Wi Fi network 4 Press the SEJ key e To change options for the saved network click Edit Change the options Click Save
56. You can select and send multiple picture files at one time You can only send media files that you have added 1 On the Home screen click the Media icon Click a media type If necessary click a category Highlight a media file Press the EM key e To send pictures or a video click Send Click a message type or an application e To send an audio file click the send option for a message type GB oh 6 If necessary turn on Bluetooth technology and choose a device or pair with a device Send and receive a contact card using Bluetooth technology You can send and receive contact cards directly through the Contacts application using Bluetooth technology 1 On the Home screen click the Contacts icon 2 Click a contact 3 Press the EBM key gt Send Contact Card gt Send Using Bluetooth To receive a contact card in the Do you want to receive the incoming data dialog box that appears on the receiving device s screen click Yes Rename a paired Bluetooth enabled device 1 On the Home screen click the connections area at the top of the screen or click the Manage Connections icon 2 Click Networks and Connections gt Bluetooth Connections 3 Highlight a paired Bluetooth enabled device 257 RIM Confidential and Proprietary Information Approved Third Parties 4 Press the EEJ key gt Device Properties 5 Inthe Device Name field change the name for the Bluetooth enabled device 6 Press the ERM key gt S
57. You can turn on closed captions so that text displays on the screen when you play video files that support closed captions 1 On the Home screen click the Media icon Press the EJ key gt Media Options Select the Display Closed Captions checkbox If necessary change the Appearance field Position field and Font Scale field Press the BJ key gt Save Related information Keep backlighting on when you play a video 124 Sr oN Adjust the volume e To increase the volume press the Volume Up key on the right side of your BlackBerry smartphone e To decrease the volume press the Volume Down key on the right side of your smartphone e To mute the volume press the key on the top of your smartphone To turn off mute press the key again If you press the key during a call your smartphone mutes the call so that you can hear others on the call but they can t hear you Related information Amplify the volume using the audio boost feature 113 Improve sound quality for media files 113 Improve sound quality for media files Depending on your BlackBerry smartphone model this feature might not be supported To improve sound quality for media files you must be using stereo headphones with your smartphone 1 On the Home screen click the Media icon 2 Press the ERM key gt Media Options 3 Change the Headset Music EQ field 4 Press the J key gt Save Sort media files 1 Do one of the following e To sort videos on
58. a folder click the Options icon 2 Click Security gt Advanced Security Settings gt Key Stores 3 Clear the Allow Key Store Backup Restore checkbox 4 Press the ERM key gt Save To turn on automatic backup and restore of key store data select the Allow Key Store Backup Restore checkbox Change the refresh rate for certificate revocation lists 1 On the Home screen or in a folder click the Options icon 2 Click Security gt Advanced Security Settings gt Key Stores 3 Inthe Certificate Status section change the Expires After field 4 Press the J key gt Save Your BlackBerry smartphone downloads a new revocation status automatically when your smartphone uses a key store item with a status that is older than the time limit that you set 298 RIM Confidential and Proprietary Information Approved Third Parties Reject certificate revocation lists from unverified CRL servers 1 On the Home screen or in a folder click the Options icon 2 Click Security gt Advanced Security Settings gt Key Stores 3 Clear the Accept Unverified CRLs checkbox 4 Press the BJ key gt Save Your BlackBerry smartphone rejects certificate revocation lists from CRL servers that the BlackBerry MDS Connection Service can t verify Smart cards About using a smart card with your smartphone Smart cards store certificates and private keys You can use a smart card reader to import certificates from a smart card to the key
59. after your smartphone model For more information about the wireless networks that your BlackBerry smartphone connects to see the Safety and Product Information booklet for your smartphone Related information can t connect to a GSM or UMTS network 0 Turn on or turn off a network connection You should keep network connections turned off in certain places such as on an airplane or in a hospital For more information see the Safety and Product Information booklet for your BlackBerry smartphone On the Home screen click the connections area at the top of the screen or click the Manage Connections icon e To turn ona network connection select the checkbox beside a connection type e To turn off a network connection clear the checkbox beside a connection type e To turn on the network connections that were turned on previously click Restore Connections Related information Turn on or turn off data service or set roaming options 239 can t connect to the mobile network 242 can t connect to a Wi Fi network 253 can t connect to the mobile network 242 can t connect to a Wi Fi network 253 How to Mobile network Check what wireless networks your smartphone connects to You can check the types of networks your smartphone can connect to on your smartphone as well as by visiting www blackberry com go devices to see feature specifications for your smartphone model The types of networks listed do not reflect network co
60. and Proprietary Information Approved Third Parties Option Description SMSC Hosts Set which SMSC hosts your smartphone accepts browser push messages from To accept browser push messages from a specific SMSC host type the phone number for the SMSC host Process IP Set whether your smartphone accepts browser push messages that web applications send through a WAP gateway IP Hosts Set which WAP gateways your smartphone accepts browser push messages from To accept browser push messages from a specific IP host type the IP address for the WAP gateway Turn off browser push 1 2 3 4 On the Home screen or in a folder click the Options icon Click Device gt Advanced System Settings gt Browser Push Clear the Enable Push check box Press the SRJ key gt Save RSS feeds For more information about using RSS feeds on your BlackBerry smartphone on the Home screen or in a folder click the Social Feeds icon Press the J key gt Help About RSS feeds You can add RSS feeds to your BlackBerry smartphone so that you receive updates on your favorite blogs and websites You can add RSS feeds directly from a webpage or by using the Social Feeds application With the Social Feeds application you can stay current with your social networks and view your RSS feeds in one location Add an RSS feed from the browser 1 Gi gS e In the browser on a web page with an RSS feed press the Menu key Click Subscribe to RSS Fe
61. and Proprietary Information Approved Third Parties Troubleshooting Podcasts Some features aren t available on my smartphone The availability of certain features on your BlackBerry smartphone might be affected by items such as your smartphone model and wireless service plan Depending on your messaging service plan some features or options might not be available in the message options on the Email Preferences screen If your email account uses a BlackBerry Enterprise Server your organization might not have set up some features or might prevent you from using some features or options If your administrator has set an option for you a lock indicator appears beside the option field For more information about the features that are available on your smartphone contact your wireless service provider or administrator or visit www blackberry com go devices Related information Feature availability O can t find podcasts Podcast content that s marked as explicit content doesn t appear in the Podcast application unless you have the Allow explicit podcasts option turned on can t save media files Your BlackBerry smartphone or media card might not have enough available storage to store media files Try the following actions e If you re trying to save a media file to your smartphone delete old data or messages from your smartphone e If you re trying to save a media file on your media card delete old media files e Inthe
62. and delete files on your organization s network from your smartphone To change attachments or files that you download you can use third party editing applications such as Documents To Go that are designed for use on BlackBerry smartphones Open a file or an attachment To perform this task your email account must use the BlackBerry Internet Service or a BlackBerry Enterprise Server that supports this feature For more information contact your wireless service provider or administrator In a message meeting invitation or calendar entry press the Ea key If necessary click Retrieve Attachment Information Click Open Attachment If necessary on the Attachments screen click an attachment If necessary in the dialog box select an option UI BQN Related information can t turn on cell broadcasting 79 Save a file or an attachment To perform this task your email account must use the BlackBerry Internet Service or a BlackBerry Enterprise Server that supports this feature For more information contact your wireless service provider or administrator 1 Ina message in a calendar entry or on a webpage do one of the following e If there is only one attachment in a message or calendar entry press the Ea key e l f there are multiple attachments in a message or calendar entry highlight an attachment Press the s key e If you are downloading a file from a webpage press the Ea key 2 Click Download Attachment
63. box is not selected select it In the field that appears place your cursor e Fora personal email account click Email Account Management Click an email account Click Edit 3 Type a signature 4 Press the EEJ key gt Save Your signature is added to your email after you send it Hide the new or unopened message indicator 1 On the Home screen click the Messages icon 2 Press the Ea key gt Options gt Message Display and Actions e To hide the new message indicator clear the Display New Message Indicator check box e To hide the unopened message indicator change the Display Message Count field to None 3 Press the ERM key gt Save Receive only the first section of long email messages 1 On the Home screen click the Messages icon 2 Press the EAM key gt Options gt Message Display and Actions 3 Clear the Auto More check box 4 Press the J key gt Save To download more of an email press the EAM key gt More or More All View or hide call logs in the Messages application You can set your BlackBerry smartphone to show call logs including missed calls in the Messages application 1 From the Home screen press the key 2 Press the EM key gt Options gt Call Logs and Lists e To show recent and missed calls in the Messages application select the All Calls option e To hide call logs in the Messages application select the None option 61 RIM Confidential and Proprietary Information Approved Th
64. browser If you open a link that is in a message calendar entry or memo the link automatically opens in a new tab The more tabs that you have open the more memory your smartphone uses Related information Open close or switch between tabs 162 can t open a new tab 172 161 RIM Confidential and Proprietary Information Approved Third Parties Open close or switch between tabs Do one of the following e To open a new tab in the browser press the key gt Tabs Click the New Tab icon e To open a new tab for a link on a web page highlight the link Press the Ea key gt Open Link in New Tab e To switch between tabs in the browser press the Ea key gt Tabs Click a tab e To close a tab in the browser press the Ea key gt Tabs Highlight a tab Click the gg icon Search for text in a message in a file or on a webpage To search for text in a presentation you must view the presentation in text view or in text and slide view 1 Ina message ina file in an attachment or on a webpage press the Ea key gt Find or Find on Page 2 Type the text 3 Press the Enter key To search for the next instance of the text press the Ea key gt Find Next or Find Next on Page View a list of web pages that you visited recently 1 On the Home screen click the Browser icon 2 Press the EM key gt History Add a shortcut to your Home screen or Favorites panel You can add a shortcut to give yourself quick access to ite
65. can use the Files application to view a list of all the files that are saved on your smartphone You can also rename move and delete files on your organization s network from your smartphone To change attachments or files that you download you can use third party editing applications such as Documents To Go that are designed for use on BlackBerry smartphones Open a file or an attachment To perform this task your email account must use the BlackBerry Internet Service or a BlackBerry Enterprise Server that supports this feature For more information contact your wireless service provider or administrator In a message meeting invitation or calendar entry press the Ea key If necessary click Retrieve Attachment Information Click Open Attachment If necessary on the Attachments screen click an attachment If necessary in the dialog box select an option on OS Related information can t turn on cell broadcasting 79 Save a file or an attachment To perform this task your email account must use the BlackBerry Internet Service or a BlackBerry Enterprise Server that supports this feature For more information contact your wireless service provider or administrator 1 Ina message in a calendar entry or on a webpage do one of the following e If there is only one attachment in a message or calendar entry press the Ea key e f there are multiple attachments in a message or calendar entry highlight an attach
66. chain is unknown or a public key for a certificate in the certificate chain is weak The certificate is untrusted or revoked or a certificate in the certificate chain is untrusted revoked expired not valid or can t be verified Status indicators for certificate authority profiles Indicator oleja Description A valid certificate is associated with the certificate authority profile A new certificate is being retrieved because the current certificate is scheduled to expire soon The enrollment request is pending approval from the certificate authority Enrollment with the certificate authority profile is pending because an action from the user is required to continue or because enrollment is scheduled to occur later Enrollment with the certificate authority profile is required and will occur automatically Check the revocation status of a certificate or certificate chain 1 On the Home screen or in a folder click the Options icon Powe S Click Security gt Advanced Security Settings gt Certificates Highlight a certificate Press the SEJ key gt Fetch Status or Fetch Chain Status Change the trust status of a certificate Depending on the types of certificates that your administrator allows you might not be able to trust some types of certificates UI ot INS On the Home screen or in a folder click the Options icon Click Security gt Advanced Security Settings gt Certificates Highlight a certificate
67. code For languages with non Latin characters press the Alt key to type numbers Press the key on the keyboard e lf your BlackBerry smartphone is connected to a CDMA network you can type an email address 4 Type a message 5 Press the key on the keyboard Related information Personal distribution lists 187 can t send messages 9 Attach a media file contact card appointment or location to a text message 71 View location on a map from the compass You can view the compass and your location on a map at the same time 1 On the Home screen or in the Applications folder click the Compass icon 2 Press the EM key gt Location on Map To return to the Compass application press the A key gt Close Related information Navigate to a destination 218 Lock or unlock your smartphone You can lock the screen to avoid pressing it or making calls accidentally and if you have set a BlackBerry smartphone password you can also lock your smartphone with a password Depending on how you or your administrator set your password options if you don t use your smartphone for a certain period of time your smartphone might lock with a password automatically Do one of the following e To lock the screen press the ij key on the top left of your smartphone e To unlock the screen press the iy key again e To lock your smartphone with a password on the Home screen or in a folder click the a icon e To unlock your smartphon
68. data encryption Gi BS cr On the Home screen click the connections area at the top of the screen or click the Manage Connections icon Click Networks and Connections gt Bluetooth Connections Press the BJ key gt Options Select the Encryption check box Press the RJ key gt Save Turn off automatic reconnection to Bluetooth enabled devices By default when you turn on your BlackBerry smartphone your smartphone attempts to connect to the last Bluetooth enabled device that you used 1 oe NS On the Home screen click the connections area at the top of the screen or click the Manage Connections icon Click Networks and Connections gt Bluetooth Connections Press the J key gt Options Clear the Connect on Power Up checkbox Press the J key gt Save Troubleshooting Bluetooth technology can t pair with a Bluetooth enabled device Try the following actions Verify that your BlackBerry smartphone is compatible with the Bluetooth enabled device For more information see the documentation that came with the Bluetooth enabled device If you don t know the passkey for your Bluetooth enabled device see the documentation that came with the Bluetooth enabled device 261 RIM Confidential and Proprietary Information Approved Third Parties e f your BlackBerry smartphone doesn t detect the Bluetooth enabled device that you want to pair with try making your BlackBerry smartphone discoverable for
69. delete sensitive data from the temporary memory on your BlackBerry smartphone Examples of sensitive data include sensitive data in the cache for the key store browser unencrypted data from email messages LDAP authentication passwords and data from certificate and key searches When memory cleaning is turned on the memory cleaning application is designed to delete sensitive data automatically in the following situations When you insert your smartphone in a holster When you do not use your smartphone for a specified period of time When you synchronize with your computer When you change the time or the time zone for your smartphone When you lock your smartphone Turn on memory cleaning 1 2 3 4 On the Home screen or in a folder click the Options icon Click Security gt Advanced Security Settings gt Memory Cleaning Select the Enable check box Press the BJ key gt Save Change when your smartphone deletes sensitive data from the temporary smartphone memory 1 On the Home screen or in a folder click the Options icon 2 Click Security gt Advanced Security Settings gt Memory Cleaning e To prevent your BlackBerry smartphone from deleting sensitive data when you insert your smartphone in a holster clear the Clean When Holstered checkbox e To prevent your smartphone from deleting sensitive data when your smartphone remains idle for a specified period of time clear the Clean When Idle checkbox e To change how l
70. desktop connectivity wireless bypass and data transfer If your BlackBerry smartphone uses a SIM card this profile allows you to use a Bluetooth enabled car kit to control the SIM card on your BlackBerry smartphone so that you can make and receive calls using the car kit When you use this feature data services browser service email messaging PIN messaging and MMS messaging are not available on your smartphone and phone services are accessible only through the car kit Before you can use this feature you might need to enter a 16 digit alphanumeric code generated by the car kit on your BlackBerry smartphone This service allows you to connect your BlackBerry smartphone to a Bluetooth enabled computer that is running the BlackBerry Desktop Software so that you can send and receive email messages and synchronize your organizer data without using a connection to the wireless network To use this service your email account must use a BlackBerry Enterprise Server Turn off a Bluetooth profile 1 Or ge Oh Related information Bluetooth profiles 258 On the Home screen click the connections area at the top of the screen or click the Manage Connections icon Click Networks and Connections gt Bluetooth Connections Press the SJ key gt Options In the Services section clear the check box beside one or more Bluetooth profiles Press the SERJ key gt Save Prevent your smartphone from making contacts available to other Bl
71. e To ignore the suggested spelling press the key e To ignore all instances of the suggested spelling press the Ea key gt Ignore All e To add the word to the custom dictionary press the Ea key gt Add To Dictionary e To stop checking spelling press the Ea key gt Cancel Spell Check Save a draft of a message When you are composing a message press the Ea key gt Save Draft Attach a file to an email To attach a file that is saved on your organization s network your email account must use a BlackBerry Enterprise Server that supports this feature For more information contact your administrator When you are composing an email press the Ea key gt Attach gt File e To attach a file that is saved on your BlackBerry smartphone or media card find and click the file e To attach a file that is saved on your organization s network press the Ea key gt Go To Find and click the file If necessary type the credentials that you use to connect to your organization s network Attach a contact card to a message You can attach a contact card to an email a PIN message or a text message 1 When you are composing a message press the Ea key gt Attach gt Contact 2 Find and highlight a contact 3 Press the RM key gt Continue Related information can t attach a file to a text message 79 Change the email address that you use to send messages or meeting invitations 1 On the Home screen or in a folder click the Options i
72. e To move the saved network and change the order that your BlackBerry smartphone tries to connect to your saved networks click Move Click a new location e To delete the saved network click Delete Related information Options for saved Wi Fi networks 249 Prevent your smartphone from connecting to a saved Wi Fi network 1 On the Home screen click the connections area at the top of the screen or click the Manage Connections icon 2 Click Set Up Wi Fi gt Saved Wi Fi Networks 248 RIM Confidential and Proprietary Information Approved Third Parties 3 Highlight a saved Wi Fi network 4 Press the EJ key gt Disable Turn on the prompt that appears for hotspots By default your BlackBerry smartphone prompts you if you are within range of a saved Wi Fi network that appears to be a hotspot If you turn off these prompts you can turn them on again 1 On the Home screen click the connections area at the top of the screen or click the Manage Connections icon Click Set Up Wi Fi OT ewe Press the BJ key gt Options Select the Prompt me when a saved hotspot is found nearby check box Press the BJ key gt Save Options for saved Wi Fi networks Common options Option Name SSID Security Type Band type SSID broadcasted Automatically obtain IP address and DNS Allow inter access point handover VPN profile IP Address Subnet mask Primary DNS Secondary DNS Default gateway address Domain
73. e Your smartphone uses a SIM card and your SIM card supports more than one phone number e Your wireless service provider has set up your smartphone to support more than one phone number 37 RIM Confidential and Proprietary Information Approved Third Parties e Your wireless service provider has provided you with a phone number and your organization has provided you with a BlackBerry MVS Client phone number If your SIM card supports more than one phone number you can make calls using your active phone number only but you receive calls to all phone numbers If you re already on a call you receive calls to your active phone number only and any calls that you receive to your other phone numbers receive a busy signal or are sent to voice mail If your wireless service provider has set up your smartphone to support more than one phone number you can make calls and receive calls using your active phone number only Any calls that you receive to your other phone numbers receive a busy signal or are sent to voice mail If your wireless service provider has provided you with a phone number and your organization has provided you with a BlackBerry MVS Client phone number you can make calls using your active phone number only but you receive calls to all phone numbers If you re already on a call you can receive calls to all phone numbers If your wireless service plan supports text messaging the first phone number that appears in the drop dow
74. email or a PIN message press the Ea key gt Add Bcc 81 RIM Confidential and Proprietary Information Approved Third Parties Create a link for a PIN You can create a link for a PIN in a message calendar entry task or memo If you click the link you can send a PIN message When you are typing text type pin and the PIN Stop a message from sending You can stop a message from sending only if a clock icon appears beside the message 1 On the Home screen click the Messages icon 2 Highlight the message 3 Press the EM key gt Delete Viewing and replying to PIN messages Search for text in a message in a file or on a webpage To search for text in a presentation you must view the presentation in text view or in text and slide view 1 Ina message ina file in an attachment or on a webpage press the Ea key gt Find or Find on Page 2 Type the text 3 Press the Enter key To search for the next instance of the text press the Ea key gt Find Next or Find Next on Page View an address instead of a display name In a message press the ERM key gt Show Address To view the display name again press the J key gt Show Name View filed messages 1 On the Home screen click the Messages icon 2 Press the EM key gt View Folder 3 Click a folder View saved messages 1 On the Home screen click the Messages icon 2 Press the FAM key gt View Saved Messages Hide sent messages from the message inbox
75. folder it is no longer visible on your BlackBerry smartphone Related information View a hidden file or folder 107 View a hidden file or folder You can view files or folders that you hid On the Home screen click the folder that contains the file or folder that you hid Press the J key gt Explore Browse to the folder that contains the file or folder that you hid Press the A key gt Show Hidden ONS Related information Hide a file or folder 107 Open a password protected pdf file To perform this task your email account must use the BlackBerry Internet Service or a BlackBerry Enterprise Server that supports this feature For more information contact your wireless service provider or administrator In a pdf file when the Password protected document message appears press the key Press the BEJ key gt Enter Password Type the password Press the key on the keyboard Press the Ea key gt Open Attachment or Download Attachment gt Yes WP ON View tracked changes in a document In a document press the EEJ key gt Show Changes 107 RIM Confidential and Proprietary Information Approved Third Parties To hide tracked changes press the JE key gt Hide Changes View the table of contents in a document Depending on the document type you might not be able to view the table of contents In a document press the ERJ key gt Table of Contents To move to a specific heading click a headi
76. folder in sequence 1 On the Home screen click the Media icon gt Pictures icon 2 Click a category 3 Press the EM key gt View Slide Show To close the slide show press the key Change your slide show options 1 On the Home screen click the Media icon 2 Press the EM key gt Media Options e To change the number of seconds between slides in a slide show change the Slide Show Interval field e To change the type of slide transition used change the Slide Show Transition field 3 Press the ERM key gt Save View pictures in list view or thumbnail view 1 On the Home screen click the Media icon gt Pictures icon 2 Click a category 3 Press the ERM key gt View List or View Thumbnail Organize pictures by date or folder 1 Onthe Home screen click the Media icon gt Pictures icon 2 Press the EM key gt View by Date or View by Folder Sort media files 1 Do one of the following e To sort videos on the Home screen click the Media icon gt Videos icon e To sort pictures on the Home screen click the Media icon gt Pictures icon gt Picture Library folder e To sort voice notes on the Home screen or in the Applications folder click the Voice Notes icon 2 Press the EM key gt Sort by 144 RIM Confidential and Proprietary Information Approved Third Parties 3 Click a sorting option Create a picture folder 1 On the Home screen click the Media icon gt Pictures icon Press the BEJ k
77. from closing or change the amount of time before the media player screen closes Related information Change the amount of time before the media player screen closes 114 156 RIM Confidential and Proprietary Information Approved Third Parties Ring tones sounds and alerts How to Ring tones sounds and alerts About ring tones sounds and alerts The profile that you select in the Sound and Alert Profiles application defines how your BlackBerry smartphone alerts you of phone calls messages reminders and browser content Your smartphone has a Normal profile and five other preloaded profiles Loud Medium Vibrate Only Silent and Phone Calls Only You can change the tones in any preloaded profile to an audio file that is stored in your smartphone storage space or ona media card or you can create additional profiles The All Alerts Off profile can t be changed By default some of the settings in the preloaded profiles are based on the settings in the Normal profile For example when you change the ring tone in the Normal profile the ring tone in the Loud profile Medium profile and Phone Calls Only profile is automatically updated If you don t want specific settings for a preloaded profile to update automatically when you change the corresponding setting in the Normal profile you can manually change the settings in that preloaded profile You can create contact alerts which alert you when particular contacts call you or sen
78. key gt Register Now e Generate an encryption key e Verify that data service is turned on e Resend the message Related information Generate an encryption key 282 Wireless coverage indicators 236 Change or delete a contact 183 Turn on or turn off a network connection 8 Turn on or turn off data service or set roaming options 239 Wireless coverage indicators 236 Turn on or turn off a network connection 8 Options for email filters 51 Turn on or turn off data service or set roaming options 239 Resend a message 48 forget my smartphone password If you forget your BlackBerry smartphone password it can t be recovered If your smartphone uses a BlackBerry Enterprise Server your administrator might be able to reset your password without deleting your smartphone data Otherwise the only way you can reset your password without knowing your current password is to delete all your smartphone data You can do this by exceeding the number of allowed password attempts If your email account uses a BlackBerry Enterprise Server depending on the options that your administrator sets when you delete your smartphone data you might also delete the data on your media card For more information contact your administrator Research In Motion recommends that you regularly create and save a backup file on your computer especially before you update any software Maintaining a current backup file on your computer might allow you to r
79. key gt Save Change the default calendar Changing the default calendar changes the email address that meeting invites are sent from 1 2 3 On the Home screen or in a folder click the Options icon Click Device gt Advanced System Settings gt Default Services Change the Calendar CICAL field 179 RIM Confidential and Proprietary Information Approved Third Parties 4 Press the ERM key gt Save Change how long your smartphone stores calendar entries 1 On the Home screen click the Calendar icon 2 Press the EM key gt Options gt Calendar Display and Actions 3 Change the Keep Appointments field 4 Press the SJ key gt Save Your BlackBerry smartphone deletes calendar entries that are older than the number of days that you set Show tasks in the calendar 1 On the Home screen click the Calendar icon 2 Press the EBM key gt Options gt Calendar Display and Actions 3 Select the Show Tasks check box 4 Press the BJ key gt Save Troubleshooting Calendar can t schedule appointments that span multiple days If you use IBM Lotus Notes you can t schedule appointments that span multiple days can t set some fields when scheduling appointments If you use IBM Lotus Notes you can only change the Subject Location Reminder and Notes fields and the Mark as Private checkbox when you change a recurring appointment or meeting Some characters in calendar entries don t appea
80. more information contact your administrator On the Home screen click the Messages icon Press the SEJ key gt Options gt Email Reconciliation If the Message Services field appears set this field to the appropriate email account Press the SEJ key gt Purge Deleted Items T ie aie al 313 RIM Confidential and Proprietary Information Approved Third Parties Troubleshooting Synchronization Email messages aren t reconciling over the wireless network Try the following actions e Verify that your BlackBerry smartphone is connected to the wireless network e Verify that wireless email reconciliation is turned on e Reconcile email messages manually Organizer data isn t synchronizing over the wireless network Try the following actions e Verify that your BlackBerry smartphone is connected to the wireless network e Verify that wireless data synchronization is turned on in the Contacts application Calendar application Tasks application and MemoPad e If you use the BlackBerry Internet Service you must synchronize calendar data using the BlackBerry Desktop Software For more information see the Help in the BlackBerry Desktop Software Contact list field data isn t appearing on my computer You can only synchronize the data in a custom contact list field with a text field in the email application on your computer For example you can t add a contact s birthday to a custom contact list field on your BlackBerry
81. necessary click a category Highlight a media file Press the aM key e To send pictures or a video click Send Click a message type or an application e To send an audio file click the send option for a message type 6 If necessary turn on Bluetooth technology and choose a device or pair with a device oie oN Receive a media file using Bluetooth technology To perform this task you must turn on Bluetooth technology When a media file is sent to your BlackBerry smartphone using Bluetooth technology a dialog box appears on the screen 1 Inthe Accept connection request dialog box click Yes 2 Inthe Do you want to receive the incoming data dialog box click Yes Your smartphone stores each received file in the folder that matches each file s type Related information Turn on or turn off Bluetooth technology 255 Turn on or turn off Bluetooth technology 255 128 RIM Confidential and Proprietary Information Approved Third Parties Supported audio and video file formats Depending on your BlackBerry smartphone model and wireless service provider some media file formats might not be supported Type File format Audio e AAC e AMR e FLAC e MP3 e M4A e OGG e WMA e WAV Video e 3GP e 3GP2 e AVI e ASF e MP4 e MOV e WMV Troubleshooting Videos Some features aren t available on my smartphone The availability of certain features on your BlackBerry smartphone might be affected by items such as your smart
82. of a Google Mail conversation doesn t appear press the Ea key gt More of Conversation e If you re downloading an attachment cancel the download and wait for a short period of time Try downloading the attachment again Related information Receive only the first section of long email messages 61 The number of new or unopened messages is different than expect The number of new or unopened messages includes saved messages and filed messages If you have set your BlackBerry smartphone to hide filed messages and you receive a new message from an email folder in the email application on your computer other than your inbox your smartphone files the message Related information View filed messages 60 Hide messages from the Messages application 57 Hide filed email from the message inbox 60 86 RIM Confidential and Proprietary Information Approved Third Parties Attachments How to Attachments About files and attachments You can view and download attachments and store them on your BlackBerry smartphone or a media card If your email account uses a BlackBerry Enterprise Server that supports accessing files on your organization s network you can preview files from your organization s network and save the files to your smartphone or attach them directly to email messages without downloading them You can use the Files application to view a list of all the files that are saved on your smartphone You can also rename move
83. off Bluetooth technology 255 can t pair with a Bluetooth enabled device 11 My list of paired Bluetooth devices doesn t appear 262 can t share contacts with a paired Bluetooth enabled device 262 Connect to or disconnect from a paired Bluetooth enabled device To perform this task Bluetooth technology must be turned on and your BlackBerry smartphone must be paired with the Bluetooth enabled device Your BlackBerry smartphone might attempt to connect to a Bluetooth enabled device automatically when Bluetooth technology is turned on and the devices are within range Your BlackBerry smartphone will usually stay connected to a paired Bluetooth enabled device such as a car kit or headset until you disconnect the devices 1 On the Home screen click the connections area at the top of the screen or click the Manage Connections icon 2 Click Networks and Connections gt Bluetooth Connections 3 Highlight a Bluetooth enabled device e To connect to a Bluetooth enabled device press the Ea key gt Connect If necessary verify that the same number appears in the dialog boxes on both paired devices e To disconnect from a paired Bluetooth enabled device highlight the device Press the e key gt Disconnect Related information Turn on or turn off Bluetooth technology 255 can t pair with a Bluetooth enabled device 11 Switch to a paired Bluetooth enabled device during a call To perform this task you must turn on Bluetooth
84. off Bluetooth technology 255 Supported audio and video file formats Depending on your BlackBerry smartphone model and wireless service provider some media file formats might not be supported Type File format Audio e AAC e AMR e FLAC e MP3 e M4A e OGG e WMA e WAV Video e 3GP e 3GP2 e AVI e ASF e MP4 e MOV e WMV 148 RIM Confidential and Proprietary Information Approved Third Parties Troubleshooting Pictures Some features aren t available on my smartphone The availability of certain features on your BlackBerry smartphone might be affected by items such as your smartphone model and wireless service plan Depending on your messaging service plan some features or options might not be available in the message options on the Email Preferences screen If your email account uses a BlackBerry Enterprise Server your organization might not have set up some features or might prevent you from using some features or options If your administrator has set an option for you a lock indicator appears beside the option field For more information about the features that are available on your smartphone contact your wireless service provider or administrator or visit www blackberry com go devices Related information Feature availability O receive an error message after rotate a picture Every time you rotate a picture your BlackBerry smartphone automatically tries to save the picture s new direction You mig
85. opened 1 On the Home screen click the Messages icon 2 Press the Ea key gt Options gt Message Display and Actions 3 Clear the Confirm Mark Prior Read checkbox 4 Press the EEJ key gt Save Google Mail About Google Mail on your smartphone Depending on your wireless service plan and administrator you can add a Google Mail account also known as a Gmail account to your BlackBerry smartphone Similar to the Google Mail web application that you can access using a browser on your computer related messages are grouped into a single conversation To help organize your message inbox you can create and apply your own custom labels report spam archive messages and add stars to highlight what s important For more information about Google Mail visit www googlemail com Add or remove a star for a Google Mail message or conversation You can mark an important Google Mail message or conversation with a star 1 On the Home screen click the Messages icon 2 Highlight a Google Mail message or conversation 3 Press the ERM key e To add a star click Add Star e To remove a star click Remove Star Apply or remove a label for a Google Mail message or conversation You can apply a label or multiple labels to a Google Mail message or conversation to help organize your message inbox If you apply a label to an individual message in a conversation the label is applied to all of the messages in the conversation 1 On the
86. or Download File Click the folder that you want to save the file or attachment in 4 Click Save a 87 RIM Confidential and Proprietary Information Approved Third Parties To stop downloading an attachment in a message highlight an attachment that you are downloading Press the Ea key gt Cancel Download Send a file as an attachment To perform this task your email account must use the BlackBerry Internet Service or a BlackBerry Enterprise Server that supports this feature For more information contact your wireless service provider or administrator On the Home screen or in a folder click the Media icon or Files icon Find and highlight a file Press the J key gt Send Click a message type fe E Related information can t attach a file to a text message 79 Open a link in a file or an attachment Some files might contain links to embedded content such as tables pictures footnotes text boxes or comments 1 Ina file highlight a link 2 Press the FM key gt Open Link or Retrieve To return to the file press the key Set font options for a file or an attachment 1 Ina file or an attachment press the ERM key gt Options 2 Change the font fields 3 Press the FRM key gt Save View properties for a file You can view the size author publication date and other properties of a file 1 On the Home screen or in a folder click the Media icon or Files icon 2 Find and highlight a file
87. or MemoPad icon e To create a task in the Calendar application press the Ea key gt New Type the task title and fill in the details such as the due date and recurrence e Tocreate a task in the Tasks application click Add Task Type the task title and fill in the details such as the due date and recurrence e To create a memo click New Memo Type a title and the memo 2 Press the ERM key gt Save Send a task or memo On the Home screen or in the Applications folder click the Tasks icon or MemoPad icon Highlight a task or memo Press the BJ key gt Forward As Click a message type ge Ne Change or delete a task or memo On the Home screen or in the Applications folder click the Tasks icon or MemoPad icon e To change the task or memo click it Change the task or memo information Press the Ea key gt Save e To delete the task or memo highlight it Press the JA key gt Delete Change the status of a task 1 On the Home screen or in the Applications folder click the Tasks icon 2 Highlight a task 3 Press the EB key e To mark the task as complete click Mark Completed e To mark the task as deferred in progress or waiting click Open Change the Status field Press the Ea key gt Save 194 RIM Confidential and Proprietary Information Approved Third Parties Hide completed tasks 1 On the Home screen or in the Applications folder click the Tasks icon 2 Press the EEJ key gt Hide Complete
88. pop up menus or change the touchscreen sensitivity options to increase the amount of time before pop up menus appear Related information Turn off pop up menus 213 Set the touch screen sensitivity 213 215 RIM Confidential and Proprietary Information Approved Third Parties GPS technology Depending on your wireless service provider this feature might not be supported How to GPS technology Depending on your wireless service provider this feature might not be supported Turn off location aiding or location data Location aiding and location data if available for your BlackBerry smartphone improve the performance of GPS technology but because these features use the wireless network your data service charges might be increased To avoid these charges you can turn off location aiding or location data but it might take longer for your smartphone to get your GPS location For more information about data service charges contact your wireless service provider 1 On the Home screen or in a folder click the Options icon 2 Click Device gt Location Settings e To turn off location aiding in the Location Aiding section change the Setting field to Disabled e To turn off location aiding while roaming in the Location Aiding section change the Setting field to Disabled While Roaming e To turn off location data in the Location Data section change the Setting field to Disabled e To turn off location data while roaming in the
89. publication date and other properties of a file 1 On the Home screen or in a folder click the Media icon or Files icon 2 Find and highlight a file 3 Press the ERM key gt Properties Related information Hide a file or folder 107 View a hidden file or folder 107 Change the amount of time before the media player screen closes If you pause or stop a media file for a certain period of time the media player screen closes to optimize the performance of your BlackBerry smartphone 1 On the Home screen click the Media icon 2 Press the EEJ key gt Media Options 3 Change the Close Media Player When Inactive field Turn off media card support When you turn off media card support your BlackBerry smartphone can t access the files that are on your media card 1 On the Home screen or in a folder click the Options icon Click Device Click Storage Clear the Media Card Support checkbox Press the RJ key gt Save Git Ot BS About transferring and synchronizing media files You can connect your BlackBerry smartphone to your computer to transfer and synchronize files between your smartphone and your computer using a USB cable or you can use Bluetooth technology to send media files to or receive media files from a Bluetooth enabled device 152 RIM Confidential and Proprietary Information Approved Third Parties The USB option in the dialog box that appears when you connect your smartphone to your compute
90. screen closes to optimize the performance of your BlackBerry smartphone In the media options you can stop the media player screen from closing or change the amount of time before the media player screen closes Related information Change the amount of time before the media player screen closes 114 Videos How to Videos Play a media file 1 On the Home screen click the Media icon Click a media type If necessary click a category Click a media file If the media controls do not appear at the bottom of the screen click the trackpad e To play a media file click the p gt icon e To pause a media file click the J icon e To stop a media file click the icon e To move to the next media file click the icon e To move to the previous media file or the beginning of the media file that is currently playing click the lt icon e To fast forward or rewind a media file click the progress bar On the trackpad slide your finger to the right or left Click the progress bar again Gy oS Keep backlighting on when you play a video By default the backlighting is designed to turn off after a period of time to conserve battery power 1 On the Home screen click the Media icon 124 RIM Confidential and Proprietary Information Approved Third Parties 2 Press the EEJ key gt Media Options 3 Clear the Turn Off Auto Backlighting checkbox 4 Press the BEEJ key gt Save Display closed captions in videos
91. screen or in a folder click the Options icon 2 Click Typing and Input gt Word Substitution 3 Highlight a Word Substitution entry 4 Press the EJ key e To change the Word Substitution entry click Edit Change the entry Press the key gt Save e To delete the Word Substitution entry click Delete Type text using the predictive input method When you are typing text perform any of the following actions e To select the highlighted suggestion and start typing a new word press the Enter key e To select the highlighted suggestion and continue typing the same word click the word e To ignore the suggestions keep typing Change your typing style You can change how your BlackBerry smartphone recognizes what you type by selecting a typing style 1 On the Home screen or in a folder click the Options icon 2 Click Typing and Language gt Typing 3 Fora keyboard do one of the following e To turn off all typing assistance change the Style field to Direct e To set your smartphone to suggest word predictions as you type change the Style field to Predictive To set your smartphone to type the first letter on a key when you press a key once and type the second letter on the key when you press the key twice change the Style field to Multitap The Portrait Keyboard Type field must be set to Reduced in Options gt Typing and Language gt Keyboard to have this option To set your smartphone to suggest spelling corrections a
92. send multiple picture files at one time You can only send media files that you have added 1 On the Home screen click the Media icon 2 Click a media type 3 If necessary click a category 4 Highlight a media file 121 RIM Confidential and Proprietary Information Approved Third Parties 5 Press the EM key e To send pictures or a video click Send Click a message type or an application e To send an audio file click the send option for a message type 6 If necessary turn on Bluetooth technology and choose a device or pair with a device Receive a media file using Bluetooth technology To perform this task you must turn on Bluetooth technology When a media file is sent to your BlackBerry smartphone using Bluetooth technology a dialog box appears on the screen 1 Inthe Accept connection request dialog box click Yes 2 Inthe Do you want to receive the incoming data dialog box click Yes Your smartphone stores each received file in the folder that matches each file s type Related information Turn on or turn off Bluetooth technology 255 Turn on or turn off Bluetooth technology 255 Supported audio and video file formats Depending on your BlackBerry smartphone model and wireless service provider some media file formats might not be supported Type File format Audio e AAC e AMR e FLAC e MP3 e M4A e OGG e WMA e WAV Video e 3GP e 3GP2 e AVI e ASF e MP4 e MOV e WMV 122 RIM Confidential
93. settings click the flash icon at the bottom of the screen When you close the camera the flash setting is saved Change the camera scene mode You can change the scene mode in the camera to optimize the settings for different environments Descriptions of the scene modes are available on the camera 1 Onthe Home screen click the Camera icon 2 To change the camera scene mode click the scene mode icon at the bottom of the screen 3 Select a scene mode When you close the camera the scene mode is saved Change the size of pictures that you take The larger the picture is the more storage space the picture requires 1 On the Home screen click the Camera icon 2 Press the ERM key gt Options 3 Change the Image Size field 4 Press the EJ key gt Save Related information View properties for a file 88 137 RIM Confidential and Proprietary Information Approved Third Parties Geotag pictures that you take The geotag option in the camera records the geographical information of the location in which you take a picture 1 On the Home screen click the Camera icon 2 Click the geotag icon at the bottom of the screen The geotag information can be viewed in the properties of the picture file Change the autofocus setting 1 On the Home screen click the Camera icon 2 Press the FM key gt Autofocus e For moving subjects click Continuous e For still subjects click Single Shot e To turn off autofocus c
94. storing sent messages on your smartphone Receive only the first section of long email messages and choose whether to download more Store files on a media card instead of the smartphone Reduce the size of pictures you take On the Home screen click the Messages icon Press the Ea key gt Options gt Email Preferences On the Home screen click the Messages icon Press the Ea key gt Options gt Message Display and Actions Your BlackBerry smartphone supports media card sizes up to 32 GB Only microSD media cards are supported On the Home screen click the Camera icon Press the EAB key gt Options Research In Motion recommends that you regularly create and save a backup file on your computer especially before you update any software Maintaining a current backup file on your computer might allow you to recover smartphone data if your smartphone is lost stolen or corrupted by an unforeseen issue Related information Move rename or delete a file 106 Receive only the first section of long email messages 61 Change the size of pictures that you take 137 View the amount of available storage space on your smartphone 267 Set how long your smartphone stores messages 60 Stop storing messages sent from your computer on your smartphone 60 Stop storing messages sent from your smartphone on your computer 60 Change how long your smartphone stores calendar entries 180 The application memory on my smartphone is low 26
95. suffix WEP options Description Type a display name for the Wi Fi network Type the Wi Fi network name Set the security type that the Wi Fi network supports Set the Wi Fi network type If you don t know the network type don t change this field Set whether the Wi Fi network broadcasts its SSID Set whether your BlackBerry smartphone receives a routable IP address a subnet mask DNS settings and a gateway address from the Wi Fi network Set whether your smartphone remains connected to the Wi Fi network when you move between wireless access points If necessary set a VPN profile to use with the saved Wi Fi network Type the IP address for your smartphone Type the subnet mask for the wireless access point that your smartphone should connect to Type the primary DNS that your smartphone should connect to Type the secondary DNS that your smartphone should connect to Type the default gateway IP address that your smartphone should connect to Type the domain that your smartphone uses to resolve host names into IP addresses 249 RIM Confidential and Proprietary Information Approved Third Parties These options appear if you choose the WEP security type Option Select WEP key WEP key Description Set the type of WEP key for the Wi Fi network Type the WEP key for the Wi Fi network in hexadecimal format WPA WPA2 Personal options These options appear if you choose the WPA WPA2 Personal security type Option
96. technology you may be prompted to turn on Bluetooth technology On the Home screen click the connections area at the top of the screen or click the Manage Connections icon e To turn on Bluetooth technology select the Bluetooth checkbox e To turn off Bluetooth technology clear the Bluetooth checkbox Pair with a Bluetooth enabled device You must pair your BlackBerry smartphone with a Bluetooth enabled device before you can connect to it For more information about preparing the Bluetooth enabled device for pairing see the documentation that came with the Bluetooth enabled device On the Home screen click the connections area at the top of the screen or click the Manage Connections icon Click Networks and Connections gt Bluetooth Connections gt Add New Device gt Search Click a Bluetooth enabled device If necessary do one of the following ot e lf the Bluetooth enabled device does not have a keyboard for example a wireless headset on your BlackBerry smartphone type the pairing passkey that either appears on the Bluetooth enabled device or is provided in the documentation that came with the Bluetooth enabled device The passkey is most often a numeric or alphanumeric code 255 RIM Confidential and Proprietary Information Approved Third Parties e Ifthe Bluetooth enabled device has a keyboard for example a laptop type a pairing passkey of your choice on both devices Related information Turn on or turn
97. than one phone number associated with your BlackBerry smartphone your smartphone sends text messages using the first phone number that appears in the My Number field in the Phone application Composing and sending text messages Send a text message The number of recipients that you can send a text message to depends on your wireless service provider 1 On the Home screen click the Text Messages icon 2 Press the A key gt Compose Text Message 3 Inthe To field do one of the following e Type a contact name e Press the Ea key gt Choose Contact Click a contact e Type a phone number that can receive text messages including the country code and area code For languages with non Latin characters press the Alt key to type numbers Press the key on the keyboard e If your BlackBerry smartphone is connected to a CDMA network you can type an email address 70 RIM Confidential and Proprietary Information Approved Third Parties 4 Type a message 5 Press the key on the keyboard Related information Personal distribution lists 187 can t send messages 9 Attach a media file contact card appointment or location to a text message 71 Resend a message You cannot change a text message before you resend it In a sent message press the ER key e To change the message click Edit Change the message Press the e key gt Send e To change the recipients click Edit Highlight a contact Press the Ea key gt Change
98. the BlackBerry Device Software 235 Find your smartphone model number and version of the BlackBerry Device Software Do one of the following e Onthe Home screen or in a folder click the Options icon Click Device gt About Device Versions e lf supported by your input language in a message or memo type myver followed by a space Troubleshooting BlackBerry Device Software can t update the BlackBerry Device Software over the wireless network Depending on the options that your wireless service provider or administrator sets you might not be able to update your BlackBerry Device Software over the wireless network Try the following actions e Verify that your BlackBerry smartphone is connected to a wireless network e Verify that your smartphone has enough storage space to update the BlackBerry Device Software e Verify that you re not roaming outside of your wireless service provider s wireless coverage area Depending on your wireless service provider you might not be able to update your BlackBerry Device Software when roaming For more information contact your wireless service provider e Try to update your BlackBerry Device Software over the wireless network at a later time Depending on your wireless service provider you might not be able to update your BlackBerry Device Software at certain times of the day when there is a greater volume of network traffic e Try visiting your wireless service provider s website as you m
99. the Delete Prior menu item are not deleted from the email application on your computer during email reconciliation Set how long your smartphone stores messages 1 On the Home screen click the Messages icon 2 Press the RM key gt Options gt Message Display and Actions 3 Change the Days To Keep Messages field 4 Press the J key gt Save Related information Some messages no longer appear on my smartphone 67 83 RIM Confidential and Proprietary Information Approved Third Parties PIN message options Open a new message automatically when you remove your smartphone from your holster 1 On the Home screen click the Messages icon 2 Press the Ea key gt Options gt Message Display and Actions 3 Change the Auto Open Newest Message After Removing Device From Holster field 4 Press the EEJ key gt Save Hide the new or unopened message indicator 1 On the Home screen click the Messages icon 2 Press the Ea key gt Options gt Message Display and Actions e To hide the new message indicator clear the Display New Message Indicator check box e To hide the unopened message indicator change the Display Message Count field to None 3 Press the ERM key gt Save Turn off the prompt that appears before you delete a message 1 On the Home screen click the Messages icon 2 Press the EAM key gt Options gt Message Display and Actions 3 Clear the Confirm Delete check box 4 Press the BJ key gt Sav
100. the Home screen click the Media icon gt Videos icon e To sort pictures on the Home screen click the Media icon gt Pictures icon gt Picture Library folder e To sort voice notes on the Home screen or in the Applications folder click the Voice Notes icon Press the J key gt Sort by Click a sorting option 125 RIM Confidential and Proprietary Information Approved Third Parties Move rename or delete a file 1 On the Home screen or in a folder click the Media icon or Files icon 2 Find and highlight a file 3 Press the ER key e To move a file click Cut Navigate to a location Click Paste e To rename a file click Rename Type a name for the file Click Save e To delete a file click Delete View properties for a file You can view the size author publication date and other properties of a file 1 On the Home screen or in a folder click the Media icon or Files icon 2 Find and highlight a file 3 Press the EM key gt Properties Related information Hide a file or folder 107 View a hidden file or folder 107 Amplify the volume using the audio boost feature The audio boost feature allows you to amplify the volume more than the normal volume settings allow for songs ring tones and videos 1 On the Home screen click the Media icon Press the EAJ key gt Media Options Select the Audio Boost checkbox Read the warning on the screen and if you want to proceed click Yes Press the SRJ key
101. the Options icon Click Security gt PGP Press the AM key gt Fetch PGP Keys Press the BJ key gt Options e To download the revocation status of a PGP key when you add it to the key store change the Fetch Status field to Yes e To add a PGP key to the key store without downloading the revocation status change the Fetch Status field to No Press the J key gt Save Certificate servers Add a certificate server 1 2 3 4 On the Home screen or in a folder click the Options icon Click Security gt Advanced Security Settings gt Certificate Servers Press the SERJ key gt New Server Specify information for the certificate server 295 RIM Confidential and Proprietary Information Approved Third Parties 5 Press the ERM key gt Save Change connection information for a certificate server On the Home screen or in a folder click the Options icon Click Security gt Advanced Security Settings gt Certificate Servers Highlight a certificate server Press the J key gt Edit Change the connection information for the certificate server Press the RJ key gt Save ON G09 ek Connection options for OCSP and CRL servers Option Description Friendly Name Type a display name for the certificate server Server URL Type the web address of the certificate server Connection options for LDAP enabled servers and DSML enabled servers Option Description Friendly Name Type a display name for the serv
102. you can view the abbreviation for the classification in the subject line of the message and the full description for the classification in the body of the message You can also view the abbreviation and full description for the classification for a sent message in the sent items folder 101 RIM Confidential and Proprietary Information Approved Third Parties Change the default message classification To perform this task your work email account must use a BlackBerry Enterprise Server that supports this feature and your administrator must turn on message classifications Your BlackBerry smartphone is designed to use the default message classification when you send a message to a contact that you haven t sent a message to or received a message from previously If you have sent a message to or received a message from the contact previously your smartphone tries to use the message classification that was used for the last message 1 On the Home screen or in a folder click the Options icon 2 Click Device gt Advanced System Settings gt Default Services 3 Change the Default Encoding field 4 Press the EEJ key gt Save Change the size of PGP indicators in messages 1 On the Home screen or in a folder click the Options icon 2 Click Security gt PGP 3 Change the Message Viewer Icons field 4 Press the SJ key gt Save Change the encryption algorithms for PGP protected messages If a message has multiple recipients
103. you turn on your smartphone 1 On the Home screen or in the Applications folder click the Clock icon Press the SJ key gt Options 2 3 Inthe Alarm section change the Alarm Tone field Volume field Snooze Time field and Vibration field 4 Press the SERJ key gt Save Turn on or turn off event sounds Event sounds alert you when you turn on or turn off your BlackBerry smartphone when the battery power level is full or low and when you connect or disconnect a USB cable or accessory to or from your smartphone 1 On the Home screen or in a folder click the Options icon 2 Click Accessibility 3 Change the Event Sounds field 4 Press the BEEJ key gt Save 159 RIM Confidential and Proprietary Information Approved Third Parties Troubleshooting Ring tones sounds and alerts My smartphone is ringing or vibrating more times than expected For calls the number of times that your BlackBerry smartphone vibrates isn t determined by the number of vibrations that you set in your sound profile and there s no setting for the number of rings if you don t subscribe to voice mail Your smartphone vibrates or rings until the caller or the wireless network ends the connection My smartphone isn t ringing or vibrating when receive a call or message Try the following actions e Onthe Home screen click the Sound and Alert Profiles icon Verify that your profile isn t set to All Alerts Off or Silent e Ifyou have crea
104. you used to encrypt the file insert the media card into the BlackBerry smartphone that you used to encrypt the file On the Home screen or in a folder click the Options icon Click Security gt Encryption In the Media Card section change the Mode field to Device Password Related information About file encryption 268 Pictures How to Pictures Zoom pan or rotate a picture In a picture do one of the following e To zoom in to the picture click the trackpad e To zoom out from the picture press the key e To pan the picture when you are zoomed into it slide your finger on the trackpad in any direction e To rotate the picture press the EEJ key gt Rotate Related information receive an error message after rotate a picture 149 Save a picture from a text message or a webpage You can save picture files such as jpg png gif or omp files to the BlackBerry smartphone storage space or a media card 1 Open a picture attachment in a text message or highlight a picture on a webpage 2 Press the EM key gt Save Image gt Save 143 RIM Confidential and Proprietary Information Approved Third Parties Use a picture as your smartphone wallpaper 1 Onthe Home screen click the Media icon gt Pictures icon 2 Browse to a picture 3 Press the EM key gt Set As Wallpaper Related information My display changed 215 View pictures as a slide show A slide show displays all the pictures in a category or
105. your BlackBerry smartphone uses the first selected encryption algorithm in the list that all recipients are known to support 1 On the Home screen or in a folder click the Options icon 2 Click Security gt PGP 3 Select the checkbox beside one or more encryption algorithms 4 Press the BJ key gt Save Turn off the prompt that appears before a PGP protected message is truncated 1 On the Home screen or in a folder click the Options icon Click Security gt PGP Change the Message truncation mode field to Send Anyway or More All And Send Press the BJ key gt Save To turn on the prompt again change the Message truncation mode field to Prompt User T S Turn off the prompt that appears when you use a PGP key that is not recommended for use 1 On the Home screen or in a folder click the Options icon 2 Click Security gt PGP 3 Clear the Warn about problems with my PGP keys check box 4 Press the BJ key gt Save 102 RIM Confidential and Proprietary Information Approved Third Parties To turn on the prompt again select the Warn about problems with my PGP keys check box Troubleshooting PGP protected messages Some signing and encryption options aren t available on my smartphone Try the following actions e Verify that the email account that you re using supports all signing and encryption options e Ifyou use message classifications verify that the message classification supports the signing o
106. your voice mail greeting or voice mail password when you check your voice mail For more information contact your wireless service provider Check your voice mail Depending on your theme you might be able to check your voice mail from the Home screen 1 From the Home screen press the key 2 Press the EM key gt Call Voice Mail Related information can t check my voice mail 44 Change the voice mail access number and password If a voice mail access number isn t already set on your BlackBerry smartphone you can type the access number for a different voice mail system Note If you change the voice mail password on your smartphone you must also call your voice mail system to change the password there Otherwise the password for your voice mail isn t updated in your voice mail system 1 From the Home screen press the Send key 2 Press the AM key gt Options gt Voice Mail 3 Type a voice mail access number and a password 4 Press the SRJ key gt Save Related information can t check my voice mail 44 41 RIM Confidential and Proprietary Information Approved Third Parties Change how many times your smartphone rings before the call goes to voice mail To change how many times your BlackBerry smartphone rings before the call is forwarded to voice mail you must call your wireless service provider s voice mail system Each wireless service provider has a different voice mail system For more information
107. 42 RIM Confidential and Proprietary Information Approved Third Parties Turn on or turn off a network connection 8 Turn on or turn off a network connection 8 UMA connection settings 251 Switch wireless networks manually 239 Turn on or turn off data service or set roaming options 239 Turn on or turn off a network connection 8 Error messages Data service unavailable Description This message appears when you don t have access to data services on your BlackBerry smartphone Possible solutions Try the following actions e Verify that you re in a wireless coverage area e Verify that the data service on your smartphone is turned on e If you re roaming verify that you can access data services while you roam Related information Turn on or turn off data service or set roaming options 239 Wi Fi technology Depending on your BlackBerry device model the Wi Fi feature might not be supported Getting started Wi Fi technology About connecting to a Wi Fi network With Wi Fi technology your BlackBerry smartphone can access the Internet by connecting to a wireless router or wireless access point at your home work or in a hotspot area Your smartphone uses the Wi Fi network instead of the mobile network to visit web pages send and receive email messages and so on When you connect to the Internet with a Wi Fi network you might avoid data charges that are associated with using your mobile network and in many case
108. 7 RIM Confidential and Proprietary Information Approved Third Parties Remove the new item indicator K Remove the unopened message indicator amp Identify an indicator Phone shortcuts Open each item that has this indicator For example to remove it from the Messages icon click the icon In the Messages app do one or more of the following Open all of your messages by clicking on them If you can t find all of your unopened messages in your inbox look in your messages folders Mark a message as opened Highlight a message Press the EJ key gt Mark Read Mark all messages that are prior to a date as opened Highlight a date field Press the JEM key gt Mark Prior Read You might be able to identify an indicator by seeing the icon of the application that the indicator refers to To see a complete list of applications on your BlackBerry smartphone and their icons on the Home screen or ina folder click the Options icon Click Device gt Application Management For a complete list of indicators visit www blackberry com docs smartphones Click your smartphone model and then click the Icons guide Depending on the typing input language that you re using some shortcuts might not be available Change your ring tone Check your voice mail Send an incoming call to voice mail when your BlackBerry smartphone is inserted in a holster Set up a speed dial for a contact Add an extension to a phone number 1
109. 8 From the Home screen press the key Press the EEJ key gt Phone Press and hold 1 Press and hold the Volume Down key on the right side of your smartphone From the Home screen or in the phone application press and hold the key that you would like to assign speed dial to Press the Alt key and X Type the extension number RIM Confidential and Proprietary Information Approved Third Parties Type a letter in a phone number field Insert a plus sign when typing a phone number Turn on or turn off the speakerphone during a call Stop listening to a call with a wireless headset Change the active phone number Message shortcuts Press the Alt key and the letter key Press O Press the key on the keyboard Press the key on the keyboard From the Home screen press the key Click your phone number at the top of the screen Click a phone number Depending on the typing input language that you are using some shortcuts might not be available In a message Reply to a message Reply to all in an email or a PIN message Forward a message File an email message View or hide the email address of a contact Move to the next message Move to the previous message In your message inbox Open a message Compose a message from a message inbox Mark a message as read or unread Add a flag to a message View all flagged messages View received messages and received call logs View draft and sent messages View voi
110. 9 Tips Updating your software Updated BlackBerry Device Software and BlackBerry Desktop Software are released periodically and you might be able to update the software from either your computer or your smartphone Research In Motion recommends that you regularly create and save a backup file on your computer especially before you update any software Maintaining a current backup file on your computer might allow you to recover smartphone data if your smartphone is lost stolen or corrupted by an unforeseen issue Check to see if there is updated BlackBerry Device Software that you can download over the network Update your BlackBerry Device Software from your computer 16 Depending on your smartphone model this feature might not be supported On the Home screen or in a folder click the Options icon Click Device gt Software Updates On your computer visit www blackberry com update Click Check for Updates Connect your smartphone to your computer RIM Confidential and Proprietary Information Approved Third Parties Set your BlackBerry Desktop Software to check for updates For instructions see the Help in BlackBerry Desktop Software automatically Update your BlackBerry Desktop Software Visit www blackberry com desktopsoftware Related information BlackBerry Device Software 232 Tips Keeping your information safe You can take some simple steps to help prevent the information on your BlackBerry smartphone
111. Address Click a new contact Press the J key gt Send e To resend the message without changing it click Resend Related information can t send messages 9 Forward a text message You cannot forward text messages that contain content that is copyright protected In a message press the EAM key gt Forward or Forward As Attach a media file contact card appointment or location to a text message 1 When you are composing a text message press the Ea key gt Attach 2 Click one of the following menu items e Picture e Video e Location e Audio e Voice Note e Contact e Appointment 3 Click a file Related information can t attach a file to a text message 79 71 RIM Confidential and Proprietary Information Approved Third Parties Attach a contact card to a message You can attach a contact card to an email a PIN message or a text message 1 When you are composing a message press the Ea key gt Attach gt Contact 2 Find and highlight a contact 3 Press the RM key gt Continue Related information can t attach a file to a text message 79 Set the importance level for text messages that you send Depending on your wireless service provider the Priority field might not be available If you change the importance level for text messages a high priority indicator l or low priority indicator l appears on your BlackBerry smartphone beside every text message that you send If the recipient s d
112. Attachment Support field to Manual e To prevent your BlackBerry smartphone from downloading attachments in encrypted messages change the Encrypted Attachment Support field to Never 4 Press the BEEJ key gt Save Change the default signing and encryption option Your BlackBerry smartphone is designed to use the default signing and encryption option when you send a message to a contact that you haven t sent a message to or received a message from previously If you have sent a message to or received a message from the contact previously your smartphone tries to use the signing and encryption option that was used for the last message 1 On the Home screen or in a folder click the Options icon Click Security gt S MIME or PGP Change the Default Encoding field Press the J key gt Save Related information Some signing and encryption options aren t available on my smartphone 96 ie About message classifications If your BlackBerry smartphone is associated with an email account that uses a BlackBerry Enterprise Server that supports this feature and your administrator turns on message classifications the BlackBerry Enterprise Server applies a minimum set of security actions to each message that you compose forward or reply to based on the classification that you assign to the message Your administrator specifies the message classifications that you can use If you receive a message that uses message classifications
113. Berry device model the camera or video camera might not be supported or some camera or video camera features might not be available How to Video camera Video camera These icons appear at the bottom of the screen in the video camera You can click these icons e Start recording n Pause recording Send video g Rename video m Delete video Record a video To perform this task you might need to have a media card inserted in your BlackBerry smartphone 1 On the Home screen click the Media icon gt Video Camera icon 2 To start recording click the record icon 3 To pause recording click the pause icon Note The approximate amount of storage space available for saving videos appears on the lower part of the screen when video recording is paused Related information Take a picture 137 Turn on or off video lighting In low lighting conditions the video light can improve the quality of videos that you record 1 On the Home screen click the Media icon gt Video Camera icon 2 Press the EEJ key gt Options 3 Select the Video Light checkbox 4 Press the J key gt Save To turn off video lighting clear the Video Light checkbox 131 RIM Confidential and Proprietary Information Approved Third Parties Change the video camera scene mode You can change the scene mode in the video camera to optimize the settings for different environments 1 Onthe Home screen click the Media icon gt Video Camera icon
114. BlackBerry Desktop Software to transfer files to and from your smartphone If you want to manage and preserve the information or the encryption that is associated with your media files when you transfer files between your smartphone and your computer use the media option in the BlackBerry Desktop Software To download the BlackBerry Desktop Software from your computer visit www blackberry com desktop and select the appropriate option for your computer 139 RIM Confidential and Proprietary Information Approved Third Parties Transfer a file from your computer to your smartphone using your smartphone as a USB memory drive You must use the BlackBerry Desktop Software to manage and preserve the information or the encryption that is associated with your media files when you transfer files between your BlackBerry smartphone and your computer 1 Connect your smartphone to your computer using a USB cable 2 Doone of the following e Ifyou want to transfer most types of files in the dialog box that appears on your smartphone select the USB option e Ifyou want to transfer media files that are protected with DRM in the dialog box that appears on your smartphone select the media transfer option 3 If necessary type a password Your smartphone appears as a drive on your computer 4 Drag a file from a location on your computer to a folder on your smartphone To view the transferred file on your smartphone disconnect your smartphone from yo
115. BlackBerry Torch 9810 Smartphone Help Version 7 0 To find the latest user guides visit www blackberry com docs smartphones D gt DBD BlackBerry SWD 1456661 0609011444 001 Contents Quick Help 5 How to Top 10 MPOUBIESHOOLINGs TOP 10 siscccsccaccsscsaveasieasevsas vistavseasecasvesetasesozeaszsanceuasagievestasasesweaalensoeiasbeaeveves sanvcaategatayacs tscvavensta aascscedasahebbatesasseneaascsnes EESPERE 8 Tips and shortcuts 13 Tips Doing things quickly 13 Tips Extending battery life 14 MMOS RUM CIM SAP PS ze cccte2 teccncecaceescesate tu cacenctucts a a a a ae a scesassGcteiccste musa eduesccaidests A E 15 Tips Freeing and CONSERVING Storage SPACE ives scecssccadccztisseveecesecssevsatessevdunessvenecseeutsbvdedediviverseialunuacveas vavesecdsenheediavacectedsidesesniiven EE EVENE Sa VE oA 15 mps Updating VOUr SOTWANC Ss ssrin aE E AAE Ea A EIIE AREARE A E E EA 16 Tips Keeping yo r information Safessnnsnan nn en eE NEEESE a N AEAEE ETE V E A E EEEa 17 Tips Managing indicators 17 Phone shortcuts 18 Message shortcuts 19 Fileand attaGhimemtshOrmeutseccsveccecssssevecesssreecevsssreceevsseiecdevsveseceevesv E AKEE EPE SAES Re NCE E TaN EN AEE ESE ATES 20 MY BUMS SNO CUTS aa es ee aaae a e a E a a E E a aa 21 Media SROmtCUtS s os E aE E A EEANN EEE errr ete epee rece eee NE EEANN EA 22 Browser shortcuts 23 Calendar shortcuts 24 Search shortcuts 24 Map SNOMGCUES oneer a rE A
116. Connect to a Wi Fi network 244 Connect to a Wi Fi network manually 244 Turn on or turn off a network connection 8 Change your UMA connection preferences 251 254 RIM Confidential and Proprietary Information Approved Third Parties Bluetooth technology How to Bluetooth technology About Bluetooth Bluetooth technology is designed to establish a wireless connection between your BlackBerry smartphone and a Bluetooth enabled device such as a hands free car kit or a wireless headset Before you can connect your BlackBerry smartphone to a Bluetooth enabled device you must first turn on Bluetooth technology on both devices and then pair the devices Pairing establishes a relationship between the devices and usually needs to be done only once After you pair the devices you can connect the devices when the Bluetooth enabled device is within range of your BlackBerry smartphone a typical range is approximately 10 meters For best results keep your BlackBerry smartphone within direct line of sight of the Bluetooth enabled device For example if your BlackBerry smartphone is on the right side of your body wear a Bluetooth enabled headset in your right ear When you turn on Bluetooth technology or when you connect your BlackBerry smartphone to another Bluetooth enabled device Bluetooth status indicators appear at the top of the Home screen Turn on or turn off Bluetooth technology If you try to perform an action using Bluetooth
117. EE LaNa EAEE AEE ERN E EAA ETERS E NESER E EETA ENE EEEE 25 Meoubleshooting SIONUCULS s i aaa a a E ET E EE A E aa E a E 25 26 26 42 45 45 47 48 48 Text messages 69 PIN EET A E E E E T E EE E E TEN E ENEE E A E E 80 ARCACHON scans csctecsssssesscssesieacccteasaicsaasataveseadbsatecsasessteccreavassiccansasdnasuevacatsstevadatescseaatasadeced aaedssvacadestevadatesisadeatsaecsdeasdksassvacassaseasissbatavesasiaeacaeaads 87 SECU OPTIONS TOF MESSARES iss ec isatevssdseacees cagaceucdestedstuscseuse secvasijeas suns sncasedwasdiead edu caideceshadcanzsactedasngi chen sssahastvcesiedastbacsanetasbasysagedbivaavvageas tesa ideas 90 Files and AtACHMENtS sccssancasccssaasasccssiasancessiassseccraanstondsuassneedeunaoesecerwansancoanaaetacensaneaceataanencestaaanncas AVAE NEEDE ines acaiiaeavataaraennnieaiaaaeeeessaaabaecaiaatone 104 OW COS A caine ses cucyeascgacyaaeadieatev ens decayaveaassusenst stssuceuad eaciasasitsneersd A E A A 104 CANNON ates A cescasenssenas de te cnavassttisavas O yanavecalessaiasucedsaneedesvewabauat deadi ndlesauaedsesesiaasca casatead ataaauence tia yatusgecs adavhatesdacadeduasieeadeteamavesapeauicesvesdante PICLUPCS ss ssveiserscacersaveescsadeotenasicesassbannvossiosavswraunensua E E E EE E E E Aa E AA EA E E E E EE A RAE TONES Sona Ne E a e lescessaiedalsasiemaaceuacieees How to Ring tones sounds and alerts izenian eE E SE ER E EE EAE eSEE EEES Troubleshooting Ring tones sounds and Alerts ceccceeessc
118. For example you can t add a contact s birthday to a custom contact list field on your BlackBerry smartphone and synchronize it with the email application on your computer because the birthday field is a date field in the email application on your computer Related information Create a custom contact field 182 My contact pictures keep changing The contact pictures in applications for example in the contacts application might change if you set more than one application on your BlackBerry smartphone to replace contact pictures Depending on how often or how many of your contact pictures are being replaced by other applications you might experience increased data charges To stop contact pictures from changing you must change the options in each application that is replacing your contact pictures 189 RIM Confidential and Proprietary Information Approved Third Parties Clock How to Clock Set the date and time 1 On the Home screen or in the Applications folder click the Clock icon 2 Press the ERM key gt Set Time e To get the date and time from the wireless network automatically change the Update Time field to Automatic Note that you must be connected to the wireless network e To set the date and time manually change the Update Time field to Manual Click the Set Time or Set Date field Change the time or date Click Ok 3 Do any of the following e To receive a prompt when your smartphone detects a ne
119. Guide in your language 202 RIM Confidential and Proprietary Information Approved Third Parties Custom dictionary About the custom dictionary You can add words to the custom dictionary so that your BlackBerry smartphone recognizes the word when you check spelling Because SureType technology uses the same dictionary if you re using the Arabic or Russian input methods words that you add to your custom dictionary are displayed in the list that appears when you type Because SureType technology uses the same dictionary if you re using the SureType input method words that you add to your custom dictionary are displayed in the list that appears when you type Add change or delete a word in the custom dictionary 1 On the Home screen or in a folder click the Options icon 2 Click Typing and Input gt Custom Dictionary e To add a word to the custom dictionary press the Ea key gt New Type a word or letter combination Press the key on the keyboard e To change a word in the custom dictionary press the BEEJ key gt Edit Change the word Press the key on the keyboard e To delete a word from the custom dictionary highlight the word Press the s key gt Delete Stop adding items to the custom dictionary automatically On the Home screen or in a folder click the Options icon Click Typing and Input gt Typing For a keyboard click Advanced Style Options Clear the Typing check box Change the Email field to Off
120. Home screen click the Messages icon 2 Highlight a Google Mail message or conversation 3 Press the FM key gt Labels 4 Doone of the following e To apply a label select the check box beside the label e To remove a label clear the check box beside the label 5 Press the ERM key gt Save 64 RIM Confidential and Proprietary Information Approved Third Parties View Google Mail messages with a specific label 1 On the Home screen click the Messages icon 2 Press the ERM key gt View Folder 3 Click a label Create or delete a Google Mail label 1 On the Home screen click the Messages icon 2 Press the ERM key gt Labels e To create a new label click New Label Type a label name Click Save e To delete a label highlight a label Press the ERJ key gt Delete Archive a Google Mail message or conversation If you archive a Google Mail message that is part of a conversation the Archive label is applied to all of the messages in the conversation 1 On the Home screen click the Messages icon 2 Highlight a Google Mail message or conversation 3 Press the EBM key gt Archive gt Yes Note Depending on how you ve set your BlackBerry smartphone to store messages archived messages might be automatically deleted from your smartphone after a certain period of time Move an archived Google Mail message or conversation to your message inbox On the Home screen click the Messages icon Click View Folder
121. Home screen or in a folder click the Options icon 275 RIM Confidential and Proprietary Information Approved Third Parties Click Device gt Advanced System Settings gt SIM Card Highlight a phone number Press the AJ key gt Edit SIM Phone Number Type a display name for the phone number Press the key on the keyboard Fa U o eS About SIM card security You can protect your SIM card with a PIN code to add another level of security to your BlackBerry smartphone If you lock your SIM card with a PIN code other people cannot use their SIM card in your smartphone Before you can use your SIM card in another device you must type the PIN code Protect your SIM card with a PIN code To get your SIM card PIN code contact your wireless service provider Note If you type the SIM card PIN code incorrectly three times your SIM card does not function 1 On the Home screen or in a folder click the Options icon Click Device gt Advanced System Settings gt SIM Card Press the SEJ key gt Enable Security Type your SIM card PIN code Press the key on the keyboard or BN Change the SIM card PIN code 1 On the Home screen or in a folder click the Options icon 2 Click Device gt Advanced System Settings gt SIM Card 3 Press the ERM key gt Change PIN2 Code 276 RIM Confidential and Proprietary Information Approved Third Parties Security How to Security Security basics About the smartphone pas
122. IM Confidential and Proprietary Information Approved Third Parties If you haven t received a registration message from the wireless network register your smartphone On the Home screen or in a folder click the Options icon Click Device gt Advanced System Settings gt Host Routing Table Press the Ea key gt Register Now e Verify that data service is turned on e If you use email filters verify that the options for email filters are set correctly e Verify that email forwarding is turned on and that you have selected all the email folders including your inbox folder that you want to receive email from e Verify that your smartphone is not blocking messages For more information contact your administrator Related information Change prioritize or delete an email filter 52 Forward messages from a specific email folder to your smartphone 59 I m not receiving email messages from personal folders on my computer If your BlackBerry smartphone is associated with a Microsoft Outlook email account you must use the synchronization tool of the BlackBerry Desktop Software to reconcile email messages in personal folders For more information see the Help in the BlackBerry Desktop Software can t file email messages Try the following actions e Verify that wireless email reconciliation is turned on e f your email folders don t appear on your BlackBerry smartphone reconcile your email using the email settings tool o
123. If you do not have the option to forward a meeting invitation you might be able to delegate a meeting invitation instead In a meeting or a meeting invitation press the JA key gt Forward Note If you forward a meeting invitation on behalf of the meeting organizer only the meeting organizer receives the recipient s response Delegate a meeting invitation To perform this task you must be using IBM Lotus Notes and your email account must be associated with a BlackBerry Enterprise Server that supports this feature If you do not have the option to delegate a meeting invitation you might be able to forward meeting invitations instead You might not have the option to delegate a meeting invitation if the meeting organizer has turned off meeting delegation 1 Ina meeting invitation press the A key gt Delegate 2 Click a contact e To send the response without adding comments click Send Response e To add a comment to your response click Add Comments Type a comment Press the Ea key gt Send Send an email message to all meeting participants Ina meeting meeting invitation or meeting response press the s key gt Email All Attendees Conference call meetings About conference calls You can create two types of conference calls with your BlackBerry smartphone If your organization or a conferencing service has provided you with a conference call bridge number you can create conference call meetings in the calendar
124. Information Approved Third Parties e If you are using the full keyboard in landscape or portrait view tap the amp 123 key Tap the amp key Tap the symbol e If you are using the keyboard in portrait view with SureType technology turned on tap the amp key If necessary to see more symbols continue tapping through the keys amp 1 3 amp 2 3 and amp 3 3 until you find your symbol Tap the symbol e If you are using the keyboard in portrait view with multi tap turned on tap the amp key If necessary to see more symbols continue tapping through the keys amp 1 3 amp 2 3 and amp 3 3 until you find your symbol Tap the symbol Type an accent or special character Press and hold a letter key on the keyboard and on the trackpad slide your finger left or right until the accented or special character appears Clear text from a field In a field that you typed text into press the FRM key gt Clear Field About typing input methods The typing input method that you use determines how you type For example if you are using the predictive input method your BlackBerry device displays a list of suggested words as you type so that you do not have to type the entire word The language that you are typing in determines the typing input methods that are available If you are typing in a language that has multiple typing input methods you can switch between typing input methods when you are typing When you are typ
125. LAR EEE ER E EEEE EE ENEE E LEELEE Search How to Sea EC a EEA T EAE E AN E E A E A EEE Troubleshooting Searchissa ea A A E E N E EE E AEEA SIM card How to SIM card SAAN s A EERE AT ASEE ETENA OE EEEE EEA A EEE EEEE HOW O a E T A E E EEE EE E Troubleshooting SECU sei seaiseccxe canes ssivesccectanes i ian iei E E Ea REER ERTE OE S E E ASEE EEEE AREEN YERERE S EREE AE ERKENE Service HOOKS arid diagnostice ME POKES cciesssavcecsassaraceaesinass cecasanyys dekassmannenssssazadetaasagasdncesaageaenas ANAPARA AANEEN AAT ANAE DENE IARRI RRA N RERA RAPOR ANNEE Accept delete Or restore a servic DOOK iscccisecsssessscesiacescaccscscasccencassecosnsesusseseaciacusienssastesasceaesseasssatelasobvesssctsapeevaadasssaoutsdeacsvasaiTacovescs tasauvieastas RUM a diagnostic report enining ens AREE REEE OREN EEEE EEEE TO EEEE EEE EA EREE a T EE E lt auteansicatndasgua spins EEE NEEE View s bmit or delete adiagnostic reporte neriie iaaa E SS E EE E Ea eaaa EErEE EARE TiS Seta default recipient for diagnostic reports iayaiino Kea AAEE E ESEN ES nE AE EENIA E NEER ESTARES I can t run o fF SUBMIt a diagnosti TE POM gisor cerris anesan r ILEAN AE EANA AALIS LEP cass disc Mevanis ses dasndessasedanscsas sats dzesatccaaidsctdsaxstaasvevesidsdusceastss Find your smartphone model number and version of the BlackBerry Device SOftWAFEC cceccceseceseseseceeeeesecseeeseceaeceaeceeceeeseeeseeseeeseeeaeeeaeens SVMCIMM
126. Location Data section change the Setting field to Disabled While Roaming 3 Press the EM key gt Save Turn on GPS technology Depending on your BlackBerry smartphone model and wireless network this feature might not be supported Note The GPS options that appear on your smartphone might differ slightly from the options that appear in this task 1 On the Home screen or in a folder click the Options icon 2 Click Device gt Location Settings 3 Change the Location Services field to Location On 4 Press the J key gt Save To turn off GPS technology change the Location Services field to Location Off Set the GPS receiver that you use to track your movement To perform this task if you don t have an internal GPS receiver you must pair your BlackBerry smartphone with a Bluetooth enabled GPS receiver 1 On the Home screen or in a folder click the Options icon 216 RIM Confidential and Proprietary Information Approved Third Parties 2 Click Device gt Location Settings 3 Change the GPS Data Source field 4 Press the ERM key gt Save Prevent others from tracking your location If your email account uses a BlackBerry Enterprise Server your administrator might be able to track the location of your BlackBerry smartphone For more information contact your administrator 1 On the Home screen or in a folder click the Options icon 2 Click Device gt Location Settings 3 Change the Location Ser
127. MR e FLAC e MP3 e M4A e OGG e WMA e WAV 116 RIM Confidential and Proprietary Information Approved Third Parties Type File format Video e 3GP e 3GP2 e AVI ASF e MP4 e MOV e WMV Troubleshooting Music Some features aren t available on my smartphone The availability of certain features on your BlackBerry smartphone might be affected by items such as your smartphone model and wireless service plan Depending on your messaging service plan some features or options might not be available in the message options on the Email Preferences screen If your email account uses a BlackBerry Enterprise Server your organization might not have set up some features or might prevent you from using some features or options If your administrator has set an option for you a lock indicator appears beside the option field For more information about the features that are available on your smartphone contact your wireless service provider or administrator or visit www blackberry com go devices Related information Feature availability O can t save media files Your BlackBerry smartphone or media card might not have enough available storage to store media files Try the following actions e If you re trying to save a media file to your smartphone delete old data or messages from your smartphone e If you re trying to save a media file on your media card delete old media files e Inthe camera options verify that the Imag
128. OMIZALIONG AAAA OEA ETA OREA EOE EOE OEE EE TETE A AATA ORE AAS How to Syn anolo A A E E A E A A A Troubleshooting Synchronization sais ea EE AE EE E EA EAEE EE ENEE erT OE Ea E AERTS PNEIS 118 I AAE E EN E ee SPN PPE EE OT S E A E E P O E E EAE E A AT Serer ee How to Acc Calculator SSID IIE ein Ea ERAEN E Ea AEEA ENNEA Usethecalculator mnor e ENa a AN d a Na A A a A T a a aa a T a Converta meas tement ressorsa reesi r rsa siae EAEE ir EREE NNa AEEA Ea ETETE ASEE NaN cagtaseaveieteauvsrsid cassieesdtavvineistaestecess Glossary Legal notice 261 264 264 266 266 269 270 270 273 274 274 277 277 307 309 309 309 309 310 310 310 311 311 314 316 316 321 321 321 322 327 RIM Confidential and Proprietary Information Approved Third Parties Quick Help How to Top 10 BlackBerry smartphone users have spoken Here are the top 10 things they want to know how to do on their smartphones Set up an email address 1 On the Home screen click the Setup icon 2 Inthe Setup section click the Email Accounts icon 3 Follow the screens to set up your email address When your email address is set up correctly you receive a confirmation message To view and manage your email messages on the Home screen click the Messages icon Note In some cases you might see the following options If so select one of the options e Internet Mail Account Use this option to a
129. On the Home screen click the Messages icon Press the SAJ key gt Options gt Email Reconciliation If the Message Services field appears set this field to the appropriate email account Change the On Conflicts field Press the BJ key gt Save Gig Oo Stop forwarding email to your smartphone To perform this task your work email account must use a BlackBerry Enterprise Server that supports this feature For more information contact your administrator 1 On the Home screen click the Messages icon 2 Press the RM key gt Options gt Email Preferences 3 If the Message Services field appears set this field to the appropriate email account 54 RIM Confidential and Proprietary Information Approved Third Parties 4 Clear the Send Email to Handheld checkbox 5 Press the EM key gt Save To forward email to your BlackBerry smartphone again select the Send Email to Handheld checkbox Viewing and replying to email About email account icons Depending on your wireless service plan or administrator you might be able to associate your BlackBerry smartphone with a work email account and one or more personal email accounts If you associate your smartphone with more than one email account multiple email account icons might appear on your smartphone in addition to the main Messages icon For more information about associating your smartphone with more than one email account visit www blackberry com docs smartphones a
130. P Key Install a root certificate on your smartphone You might not be able to connect to some Wi Fi networks until you install a root certificate on your BlackBerry smartphone You can install the root certificate on your computer and then use the certificate synchronization tool of the BlackBerry Desktop Software to synchronize the root certificate between your smartphone and your computer For more information see the Help for the BlackBerry Desktop Software or contact your administrator View properties for a certificate 1 On the Home screen or in a folder click the Options icon 2 Click Security gt Advanced Security Settings gt Certificates 3 Click a certificate 285 RIM Confidential and Proprietary Information Approved Third Parties Certificate properties Property Revocation Status Trust Status Expiration Date Certificate Type Public Key Type Subject Issuer Serial Number Key Usage Subject Alt Name Signature Algorithm SHA1 Thumbprint MD5 Thumbprint 286 Description This field displays the revocation status of the certificate at a specified date and time This field displays the trust status of the certificate chain A certificate can be explicitly trusted the certificate itself is trusted implicitly trusted the root certificate in the certificate chain is trusted on your BlackBerry smartphone or not trusted the certificate isn t explicitly trusted and the root certifica
131. PRODUCTS OR SERVICES OR ANY PORTION THEREOF OR OF ANY AIRTIME SERVICES COST OF SUBSTITUTE GOODS COSTS OF COVER FACILITIES OR SERVICES COST OF CAPITAL OR OTHER SIMILAR PECUNIARY LOSSES WHETHER OR NOT SUCH DAMAGES WERE FORESEEN OR UNFORESEEN AND EVEN IF RIM HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW IN YOUR JURISDICTION RIM SHALL HAVE NO OTHER OBLIGATION DUTY OR LIABILITY WHATSOEVER IN CONTRACT TORT OR OTHERWISE TO YOU INCLUDING ANY LIABILITY FOR NEGLIGENCE OR STRICT LIABILITY THE LIMITATIONS EXCLUSIONS AND DISCLAIMERS HEREIN SHALL APPLY A IRRESPECTIVE OF THE NATURE OF THE CAUSE OF ACTION DEMAND OR ACTION BY YOU INCLUDING BUT NOT LIMITED TO BREACH OF CONTRACT NEGLIGENCE TORT STRICT LIABILITY OR ANY OTHER LEGAL THEORY AND SHALL SURVIVE A FUNDAMENTAL BREACH OR BREACHES OR THE FAILURE OF THE ESSENTIAL PURPOSE OF THIS AGREEMENT OR OF ANY REMEDY CONTAINED HEREIN AND B TO RIM AND ITS AFFILIATED COMPANIES THEIR SUCCESSORS ASSIGNS AGENTS SUPPLIERS INCLUDING AIRTIME SERVICE PROVIDERS AUTHORIZED RIM DISTRIBUTORS ALSO INCLUDING AIRTIME SERVICE PROVIDERS AND THEIR RESPECTIVE DIRECTORS EMPLOYEES AND INDEPENDENT CONTRACTORS IN ADDITION TO THE LIMITATIONS AND EXCLUSIONS SET OUT ABOVE IN NO EVENT SHALL ANY DIRECTOR EMPLOYEE AGENT DISTRIBUTOR SUPPLIER INDEPENDENT CONTRACTOR OF RIM OR ANY AFFILIATES OF RIM HAVE ANY LIABILITY ARISING FROM OR RELATED TO THE DOCUMENTATION
132. RM key 2 3 Click Save lt media type gt 4 Click Save Save a contact card from a message If you receive a contact card in a message you can save it so that the contact information is added to your contact list In a message highlight a contact card Press the SEJ key gt View Attachment Press the a key Click one of the following items e Add to Contacts e Update Contact Pie Options for text messages Stop receiving text messages when roaming 1 On the Home screen click the Text Messages icon 2 Press the EM key gt Options 3 Inthe MMS section set the Multimedia Reception field and Automatic Retrieval field to Home Only 4 Press the J key gt Save 75 RIM Confidential and Proprietary Information Approved Third Parties Block text messages 1 On the Home screen click the Text Messages icon 2 Press the ERM key gt Options 3 Inthe MMS section in the Message Filtering section select the Reject Anonymous Messages check box or Reject Advertisements check box 4 Press the BEEJ key gt Save Turn off Word Substitution for text messages 1 On the Home screen click the Text Messages icon 2 Press the AM key gt Options 3 Inthe SMS Text section select the Disable Word Substitution check box 4 Press the RJ key gt Save Set how long your service center attempts to send text messages If you send a text message and it cannot be delivered immediately your service center tries t
133. Related information Delete a message 56 Move rename or delete a file 106 Change the size of pictures that you take 137 Change the video size and format 132 155 RIM Confidential and Proprietary Information Approved Third Parties can t open media files Try the following actions e If you re trying to open a media file on your BlackBerry smartphone and your smartphone is connected to your computer disconnect your smartphone from your computer If you re trying to open a media file on your computer using your smartphone as a USB drive verify that you have closed the media transfer options in the BlackBerry Desktop Software If you encrypted the media files on your media card using an encryption key that your BlackBerry smartphone generated and you re trying to open an encrypted media file on your computer or a device other than the BlackBerry smartphone that you used to encrypt the file insert the media card into the BlackBerry smartphone that you used to encrypt the file On the Home screen or in a folder click the Options icon Click Security gt Encryption In the Media Card section change the Mode field to Device Password Related information About file encryption 268 The media player screen closes If you pause or stop a media file for a certain period of time the media player screen closes to optimize the performance of your BlackBerry smartphone In the media options you can stop the media player screen
134. SS OF USE DATA OR PROFITS OR BUSINESS INTERRUPTION HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY WHETHER IN CONTRACT STRICT LIABILITY OR TORT INCLUDING NEGLIGENCE OR OTHERWISE ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE BlackBerry Torch 9810 smartphone model number RDM71UW or RDN71UW 330 RIM Confidential and Proprietary Information Approved Third Parties C 0 1 68 This is a Wi Fi enabled device subject to restrictions of use in some member states of the European Community Research In Motion Limited 295 Phillip Street Waterloo ON N2L 3W8 Canada Research In Motion UK Limited Centrum House 36 Station Road Egham Surrey TW20 9LF United Kingdom Published in Canada 331
135. To perform this task your work email account must use a BlackBerry Enterprise Server that supports this feature For more information contact your administrator On the Home screen click the Messages icon Press the EJ key gt Options gt Email Preferences If the Message Services field appears set this field to the appropriate email account Press the SEJ key gt Folder Redirection Clear the checkbox beside the Sent Items folder Press the RJ key gt Save Oy OY 08 ie Stop storing messages sent from your smartphone on your computer To perform this task your work email account must use a BlackBerry Enterprise Server that supports this feature For more information contact your administrator On the Home screen click the Messages icon Press the Aj key gt Options gt Email Preferences If the Message Services field appears set this field to the appropriate email account Clear the Save Copy In Sent Folder checkbox ee UES 60 RIM Confidential and Proprietary Information Approved Third Parties 5 Press the ERM key gt Save Email options Add or change your signature Depending on your wireless service plan this feature might not be supported 1 On the Home screen click the Messages icon 2 Press the ERM key gt Options e Fora work email account click Email Preferences If the Message Services field appears change this field to the appropriate email account If the Use Auto Signature check
136. World icon Press the JEM key gt Help e If you downloaded the app with the BlackBerry Desktop Software for more information about restoring apps see the Help in the BlackBerry Desktop Software e Ifyou downloaded the app from your wireless service provider or a third party organization for more information about restoring the app contact your wireless service provider or the third party organization Error messages Smartphone Error 101 This message appears when there is an application error Try the following actions e Reset your BlackBerry smartphone 227 RIM Confidential and Proprietary Information Approved Third Parties e lf the error message still appears after you reset your smartphone reload your BlackBerry Device Software The reload process deletes your smartphone data Error 102 This message appears when there is an application error Try the following actions e Reset your smartphone e Ifthe error message still appears after you reset your smartphone reload your BlackBerry Device Software The reload process deletes your smartphone data Error 200 This message appears when there is an error with the BlackBerry Device Software Try the following actions e Reset your smartphone e Ifthe error message still appears after you reset your smartphone reload your BlackBerry Device Software The reload process deletes your smartphone data e Ifthe error message still appears after you reload your
137. a backup file on your computer especially before you update any software Maintaining a current backup file on your computer might allow you to recover smartphone data if your smartphone is lost stolen or corrupted by an unforeseen issue In the Contacts application Calendar application Tasks application or MemoPad press the Ea key gt Options If necessary click a calendar or contact list Select the Wireless Synchronization checkbox Press the BJ key gt Save Pw ye 185 RIM Confidential and Proprietary Information Approved Third Parties If you use the BlackBerry Internet Service you must use the BlackBerry Desktop Software to synchronize calendar data For more information see the Help in the BlackBerry Desktop Software Related information Some characters in calendar entries don t appear correctly after synchronization 180 About synchronization conflicts 54 About backing up and restoring smartphone data If you have installed the BlackBerry Desktop Software on your computer you can back up and restore most of your BlackBerry smartphone data including messages organizer data fonts saved searches and browser bookmarks using the BlackBerry Desktop Software For more information see the Help in the BlackBerry Desktop Software If you haven t saved anything on your media card you can back up and restore most of your smartphone data using your media card If your email account uses a BlackBerry Enterprise S
138. a contact to your allowed sender list On the Home screen or in a folder click the Options icon Click Security gt Firewall In the General section if the Enable check box is not selected select it In the Block Incoming Messages section select one or more message types In the Exceptions section select the Specific Addresses Phone Numbers or PINs check box Click Add Press the EJ key Click one of the following menu items e Add Email Address e Add Phone Number e Add PIN 9 Inthe Enter new exception dialog box type the contact information 10 Press the PIJ key on the keyboard OO SO OS 90 RIM Confidential and Proprietary Information Approved Third Parties 11 Press the A key gt Save Reset a blocked message counter If you block messages the blocked message counter tracks how many messages your BlackBerry smartphone has blocked You can set the blocked message counter back to zero On the Home screen or in a folder click the Options icon Click Security gt Firewall Highlight a message type Press the Ea gt Reset Count or Reset All Counts pe a S MIME protected messages S MIME protected message basics About signing and encrypting messages If your email account uses a BlackBerry Enterprise Server that supports this feature you can digitally sign or encrypt messages to add another level of security to email and PIN messages that you send from your BlackBerry smartphone Digital signat
139. a drive on your computer 4 Drag a file from a location on your computer to a folder on your smartphone To view the transferred file on your smartphone disconnect your smartphone from your computer and find the file Related information Transfer your media files from your computer to your smartphone using BlackBerry Desktop Software 115 Transfer your media files from your computer to your smartphone using BlackBerry Desktop Software With the BlackBerry Desktop Software you can synchronize media files including iTunes playlists and Windows Media Player playlists to your BlackBerry smartphone To download the BlackBerry Desktop Software from your computer visit www blackberry com desktop and select the appropriate option for your computer 1 Connect your smartphone to your computer 2 On your smartphone in the dialog box that appears select any of the file transfer options 3 On your computer open the BlackBerry Desktop Software 4 Click the media transfer option that best suits what you want to do For more information about synchronizing media files see the Help in the BlackBerry Desktop Software Related information Transfer a file from your computer to your smartphone using your smartphone as a USB memory drive 6 Send a media file You can send your pictures and videos to applications that you have installed such as Facebook for BlackBerry smartphones and YouTube for BlackBerry smartphones You can select and
140. a key gt Zoom e To stop zooming press the J key gt End Zoom e To return the picture to its original size press the key Play a media file on a web page 1 Ona web page click a media file 2 Click Open Related information Supported audio and video file formats 116 cannot play a song or video on a web page 172 163 RIM Confidential and Proprietary Information Approved Third Parties Download a file from a webpage You can download multiple files at once When you download a file the Downloads screen appears so that you can check the progress of your downloads 1 Ona webpage click the file that you want to download 2 Inthe Save dialog box click Yes Copying and forwarding web addresses Copy an address for a web page link or picture Do any of the following e To copy an address for a web page press the s key gt Copy Page Address e To copy an address for a link pause on or highlight a link Press the Ea key gt Copy Link e To copy an address for a picture pause on or highlight a picture Press the Ea key gt Copy Image Link To paste the address press the J key gt Paste Send a web address 1 On the Home screen click the Browser icon e To send a web address for a web page that is in your bookmark list or browser history highlight a web page e To send a different web address browse to a web page Press the EJ key gt Send Link or Send Page Address Click a message type To r
141. a service change the While Roaming field to Prompt 4 Press the EEJ key gt Close Related information can t connect to the mobile network 242 Data service unavailable 243 Preferred wireless network list About the preferred wireless network list Your wireless service provider might have agreements with other wireless service providers that permit you to use their services when you are traveling You can use the preferred wireless network list to control the order in which your BlackBerry smartphone uses these other wireless networks 239 RIM Confidential and Proprietary Information Approved Third Parties Your smartphone tries to connect to a wireless network based on the order in which the wireless networks appear in your preferred wireless network list When you travel your smartphone scans for the wireless networks on this list first If no wireless network on the list is available your smartphone is designed to connect to another available wireless network automatically Note Extra fees usually apply when you roam For more information about roaming fees contact your wireless service provider Add a wireless network to the preferred wireless network list To perform this task your BlackBerry smartphone must be connected to a GSM or UMTS network Depending on your wireless service plan this feature might not be supported 1 On the Home screen click the connections area at the top of the screen or click
142. a short period of time Many car kits need to discover your BlackBerry smartphone rather than your BlackBerry smartphone discovering the car kit On the Home screen click the connections area at the top of the screen or click the Manage Connections icon Click Networks and Connections gt Bluetooth Connections Click Add New Device Click Listen Bluetooth enabled devices can detect your BlackBerry smartphone for 2 minutes e Turn off encryption for Bluetooth connections between your BlackBerry smartphone and the Bluetooth enabled device On the Home screen click the connections area at the top of the screen or click the Manage Connections icon Click Networks and Connections gt Bluetooth Connections Highlight a Bluetooth enabled device Press the Ea gt Devices Properties Clear the Encryption check box Press the key gt Save Related information Make your BlackBerry smartphone discoverable 258 My list of paired Bluetooth devices doesn t appear Try the following actions e Verify that Bluetooth technology is turned on e Verify that you ve added Bluetooth enabled devices to the paired Bluetooth enabled devices list Related information Turn on or turn off Bluetooth technology 255 Pair with a Bluetooth enabled device 255 can t type a passkey on a Bluetooth enabled device If you can t type a passkey on a Bluetooth enabled device the passkey might already be defined On your BlackBerry smartphone in the Enter pas
143. ache The next time that you send a PGP protected message your smartphone downloads an updated PGP Universal Server policy and updated PGP public keys from the PGP Universal Server PGP key status PGP key status indicators Indicator Description xX The PGP key has a corresponding private key that is stored on your BlackBerry smartphone S The PGP key is trusted and valid and the revocation status of the PGP key is good 293 RIM Confidential and Proprietary Information Approved Third Parties Indicator Description The revocation status of the PGP key is unknown or the key is weak x The PGP key is untrusted revoked expired not valid or can t be verified Check the revocation status of a PGP key 1 On the Home screen or in a folder click the Options icon 2 Click Security gt PGP 3 Highlight a PGP key 4 Press the EEJ key gt Fetch Status Change the trust status of a PGP key 1 On the Home screen or in a folder click the Options icon 2 Click Security gt PGP 3 Highlight a PGP key 4 Press the s key gt Trust or Distrust Revoke a PGP key If you revoke a PGP key the PGP key is revoked only in the key store on your BlackBerry smartphone Your smartphone doesn t update the revocation status on the PGP Universal Server On the Home screen or in a folder click the Options icon Click Security gt Advanced Security Settings gt PGP Keys Highlight a PGP key Press the EJ key
144. actions e If you re trying to open a media file on your BlackBerry smartphone and your smartphone is connected to your computer disconnect your smartphone from your computer e If you re trying to open a media file on your computer using your smartphone as a USB drive verify that you have closed the media transfer options in the BlackBerry Desktop Software e If you encrypted the media files on your media card using an encryption key that your BlackBerry smartphone generated and you re trying to open an encrypted media file on your computer or a device other than the BlackBerry smartphone that you used to encrypt the file insert the media card into the BlackBerry smartphone that you used to encrypt the file On the Home screen or in a folder click the Options icon Click Security gt Encryption In the Media Card section change the Mode field to Device Password Related information About file encryption 268 The media player screen closes If you pause or stop a media file for a certain period of time the media player screen closes to optimize the performance of your BlackBerry smartphone In the media options you can stop the media player screen from closing or change the amount of time before the media player screen closes Related information Change the amount of time before the media player screen closes 114 130 RIM Confidential and Proprietary Information Approved Third Parties Video camera Depending on your Black
145. adjusting the volume or playing the next or previous media file on your BlackBerry smartphone Data Transfer This service allows you to connect your BlackBerry smartphone to Bluetooth enabled devices that support the transfer of data such as media files Desktop This service allows you to connect your BlackBerry smartphone to a Bluetooth enabled computer that Connectivity is running BlackBerry Desktop Software so that you can synchronize your organizer data 258 RIM Confidential and Proprietary Information Approved Third Parties Option Dial Up Networking Description This profile allows you to use your BlackBerry smartphone as a modem when it is connected to a DUN Handsfree HFP Bluetooth enabled computer that is running BlackBerry Desktop Software This profile allows you to connect your BlackBerry smartphone to Bluetooth enabled headsets and car Headset HSP kits that support the Handsfree profile This profile allows you to connect your BlackBerry smartphone to Bluetooth enabled headsets that Message Access support the Headset profile This profile allows you to use a Bluetooth enabled car kit with your BlackBerry smartphone to notify Profile MAP Serial Port Profile SIM Access Wireless Bypass you of new messages This profile can also help you read delete browse compose and send messages This profile allows you to connect your BlackBerry smartphone to Bluetooth enabled devices that support
146. age options Certain languages might not be supported Related information Bluetooth technology 255 Change the language for voice commands 46 can t block calls e Your wireless service provider might not support the blocked calling feature For more information contact your wireless service provider e Ifthe BlackBerry MVS Client is installed on your BlackBerry device you can block calls from unwanted callers For more information see the BlackBerry MVS Client User Guide Some features aren t available on my smartphone The availability of certain features on your BlackBerry smartphone might be affected by items such as your smartphone model and wireless service plan Depending on your messaging service plan some features or options might not be available in the message options on the Email Preferences screen 43 RIM Confidential and Proprietary Information Approved Third Parties If your email account uses a BlackBerry Enterprise Server your organization might not have set up some features or might prevent you from using some features or options If your administrator has set an option for you a lock indicator appears beside the option field For more information about the features that are available on your smartphone contact your wireless service provider or administrator or visit www blackberry com go devices Related information Feature availability O can t check my voice mail Try the following acti
147. ail over the wireless network You can set the Wireless Reconcile option for each email address that is associated with your BlackBerry smartphone which will synchronize your email over the wireless network 1 On the Home screen click the Messages icon Press the SEJ key gt Options gt Email Reconciliation If the Message Services field appears set this field to the appropriate email account Select the Wireless Reconcile checkbox Press the AM key gt Save Ol Fs 0 NS Delete email on your smartphone and in your email application on your computer You can set the Delete On option for each email address that is associated with your BlackBerry smartphone 1 On the Home screen click the Messages icon Press the BEJ key gt Options gt Email Reconciliation If the Message Services field appears set this field to the appropriate email account Change the Delete On field to Mailbox amp Handheld Press the EJ key gt Save It takes a short period of time for email to be deleted over the wireless network GF 00 Related information 53 RIM Confidential and Proprietary Information Approved Third Parties Delete a message 56 Empty the deleted items folder on your computer from your smartphone To perform this task your work email account must use a BlackBerry Enterprise Server that supports this feature For more information contact your administrator On the Home screen click the Messages icon Press
148. all or send and receive text messages You can call only emergency numbers You are in an area of no wireless coverage The connection to the mobile network is turned off You are connected to a Wi Fi network and you can access BlackBerry services such as email messaging and Internet browsing over the Wi Fi connection Your Wi Fi connection is turned on but you are not connected to a Wi Fi network or you are connected to a Wi Fi network but you cannot access BlackBerry services such as email messaging and Internet browsing over the Wi Fi connection Your Bluetooth connection is turned on and you are connected to a Bluetooth enabled device Your Bluetooth connection is turned on but you are not connected to a Bluetooth enabled device RIM Confidential and Proprietary Information Approved Third Parties About emergency calls and Emergency Callback Mode 29 Check what wireless networks your smartphone connects to You can check the types of networks your smartphone can connect to on your smartphone as well as by visiting www blackberry com go devices to see feature specifications for your smartphone model The types of networks listed do not reflect network connections only the ability of your smartphone model to connect to those networks 1 On the Home screen or in a folder click the Options icon 2 Click Device gt About Device Versions The types of networks your smartphone can connect to are listed in the brackets
149. and call blocking Turn on call waiting To perform this task your wireless service provider must set up your SIM card or BlackBerry device for this service From the Home screen press the key Press the EEJ key gt Options gt Call Waiting Select the Enabled check box Press the J key gt Save To turn off call waiting clear the Enabled check box ni oe About call forwarding Depending on your wireless service provider one or more call forwarding phone numbers might already be available on your SIM card or BlackBerry device You might not be able to change or delete these phone numbers or add new ones For more information contact your wireless service provider Forward calls To perform this task your wireless service provider must set up your SIM card or BlackBerry device for this service 1 From the Home screen press the key 2 Press the EBM key gt Options gt Call Forwarding e To forward all calls to a call forwarding number change the Forward Calls field to Always Change the Forward All Calls field to a call forwarding number e To forward unanswered calls only change the Forward Calls field to Conditional Change the If Busy If No Reply and If Not Reachable fields to a call forwarding number 31 RIM Confidential and Proprietary Information Approved Third Parties 3 Press the EEJ key gt Save Your call forwarding settings apply to all subsequent incoming calls until you change your s
150. any of the following e To select a word from the list that appears when you type and start typing a new word highlight the word Press the key on the keyboard e To select an item from the list that appears when you type and continue typing the same word click the item e To change a letter in a word that you re typing highlight the letter Click the alternate letter that appears on the screen e To change a letter in a word after you finish typing the word click the word Highlight the letter Click the alternate letter that appears on the screen For example to type run you would press the R key once the U key once and so on until run appears in the list You would then highlight run and press the key Type text using multi tap To perform this task you must be using your BlackBerry smartphone in portrait view Do any of the following e To type the first letter on a key press the letter key once e To type the second letter on a key press the letter key twice e To type the third letter on a key press the letter key three times e To type the fourth letter on a key press the letter key four times For example to type run you would press the R key three times the U key twice and the N key twice Find more information about typing in other languages You can learn to type in other languages such as Chinese and Thai by reading the Typing Guides that are available online Visit www blackberry com go docs and search for the Typing
151. ars on your smartphone select the media transfer option 3 If necessary type a password Your smartphone appears as a drive on your computer 4 Drag a file from a location on your computer to a folder on your smartphone To view the transferred file on your smartphone disconnect your smartphone from your computer and find the file Related information Transfer your media files from your computer to your smartphone using BlackBerry Desktop Software 115 Transfer your media files from your computer to your smartphone using BlackBerry Desktop Software With the BlackBerry Desktop Software you can synchronize media files including iTunes playlists and Windows Media Player playlists to your BlackBerry smartphone To download the BlackBerry Desktop Software from your computer visit www blackberry com desktop and select the appropriate option for your computer 1 Connect your smartphone to your computer 2 On your smartphone in the dialog box that appears select any of the file transfer options 3 On your computer open the BlackBerry Desktop Software 4 Click the media transfer option that best suits what you want to do For more information about synchronizing media files see the Help in the BlackBerry Desktop Software Related information Transfer a file from your computer to your smartphone using your smartphone as a USB memory drive 6 115 RIM Confidential and Proprietary Information Approved Third Parties Send a
152. arties Search How to Search Search for an item You can search for help contacts documents files memos pictures videos and more on your BlackBerry smartphone You can choose to narrrow your search from an app You can also choose to expand your search to the Internet 1 On the Home screen in the upper right corner click the search icon 2 Type your search terms To stop a search press the key twice Related information Change what happens when you type on the Home screen 0 Search for an item using voice enabled search Voice enabled search might not be available in all languages To complete this task your BlackBerry smartphone must be connected to the wireless network 1 On the Home screen in the upper right corner click the search icon 2 Click the microphone icon 3 Say your search terms To stop a search press the key twice Set the types of items that are included in searches 1 On the Home screen or in a folder click the Options icon 2 Click Device gt Search 3 Specify the types of items that you want to include in searches 4 Press the SERJ key gt Save Change the language for voice enabled search 1 On the Home screen or in a folder click the Options icon 2 Click Typing and Language gt Language and Method 3 Change the Voice Enabled Language field 4 Press the J key gt Save 270 RIM Confidential and Proprietary Information Approved Third Parties Search
153. artphone To turn off mute press the key again If you press the key during a call your smartphone mutes the call so that you can hear others on the call but they can t hear you Related information Amplify the volume using the audio boost feature 113 Improve sound quality for media files 113 Amplify the volume using the audio boost feature The audio boost feature allows you to amplify the volume more than the normal volume settings allow for songs ring tones and videos 1 Onthe Home screen click the Media icon Press the EAJ key gt Media Options Select the Audio Boost checkbox Read the warning on the screen and if you want to proceed click Yes Press the EJ key gt Save Gar in Improve sound quality for media files Depending on your BlackBerry smartphone model this feature might not be supported To improve sound quality for media files you must be using stereo headphones with your smartphone 1 On the Home screen click the Media icon 2 Press the EEJ key gt Media Options 3 Change the Headset Music EQ field 4 Press the J key gt Save Move rename or delete a file 1 On the Home screen or in a folder click the Media icon or Files icon 2 Find and highlight a file 113 RIM Confidential and Proprietary Information Approved Third Parties 3 Press the RB key e To move a file click Cut Navigate to a location Click Paste e To rename a file click Rename Type a name for the file
154. artphone to your computer with a USB cable allows you to drag most files from a folder on your computer to a folder on your smartphone or media card The media option in the dialog box allows you to transfer media files that are protected with DRM to and from your smartphone Both options allow you to use the BlackBerry Desktop Software to transfer files to and from your smartphone 114 RIM Confidential and Proprietary Information Approved Third Parties If you want to manage and preserve the information or the encryption that is associated with your media files when you transfer files between your smartphone and your computer use the media option in the BlackBerry Desktop Software To download the BlackBerry Desktop Software from your computer visit www blackberry com desktop and select the appropriate option for your computer Transfer a file from your computer to your smartphone using your smartphone as a USB memory drive You must use the BlackBerry Desktop Software to manage and preserve the information or the encryption that is associated with your media files when you transfer files between your BlackBerry smartphone and your computer 1 Connect your smartphone to your computer using a USB cable 2 Doone of the following e Ifyou want to transfer most types of files in the dialog box that appears on your smartphone select the USB option e Ifyou want to transfer media files that are protected with DRM in the dialog box that appe
155. ata using wireless data synchronization the organizer data on your computer takes precedence over the organizer data on your smartphone when a data synchronization conflict occurs Research In Motion recommends that you regularly create and save a backup file on your computer especially before you update any software Maintaining a current backup file on your computer might allow you to recover smartphone data if your smartphone is lost stolen or corrupted by an unforeseen issue Related information Some characters in calendar entries don t appear correctly after synchronization 180 Synchronize organizer data over the wireless network 185 Manage email reconciliation conflicts You can set the On Conflicts option for each email address that is associated with your BlackBerry smartphone 1 On the Home screen click the Messages icon 312 RIM Confidential and Proprietary Information Approved Third Parties Press the BEJ key gt Options gt Email Reconciliation If the Message Services field appears set this field to the appropriate email account Change the On Conflicts field Press the J key gt Save Gi Pe 20 Manage data synchronization conflicts You can change how conflicts that occur during organizer data synchronization are resolved by turning off wireless data synchronization changing conflict resolution options and synchronizing organizer data using the synchronization tool of the BlackBerry Desktop Software
156. ate wireless network automatically when you travel 1 On the Home screen click the connections area at the top of the screen or click the Manage Connections icon Click Networks and Connections gt Mobile Network Change the Network Selection Mode field to Manual Click a wireless network Press the BJ key gt Close To connect to your wireless service provider s wireless network again change the Network Selection Mode field to Automatic G1 BN Related information can t connect to the mobile network 242 Turn on or turn off data service or set roaming options Depending on your wireless service plan you might be able to turn off data service email messages PIN messages text messages with attachments and browser service on your BlackBerry smartphone so that only phone and basic text messaging are available You can also set your smartphone to turn off data services when roaming which might prevent you from receiving additional roaming charges For more information contact your wireless service provider 1 On the Home screen click the connections area at the top of the screen or click the Manage Connections icon 2 Click Networks and Connections gt Mobile Network 3 Doone of the following e To turn on or turn off data service change the Data Services field e To turn on or turn off data service when roaming change the While Roaming field e To receive a prompt when roaming that allows you to turn on or turn off dat
157. attery power level drops below a specified percentage 1 On the Home screen click the Maps icon 2 Press the ERJ key gt Options 3 Change the Backlight Timeout When Battery Level field 4 Press the SERJ key gt Save Related information Set options for backlighting 211 222 RIM Confidential and Proprietary Information Approved Third Parties Change the font settings for maps If you change the font settings for maps your font settings for all other applications do not change 1 On a map press the ERJ key gt Options 2 Click Global Map Options 3 Perform any of the following actions e Change the Default Font Family field e Change the Minimum Font Size field 4 Press the BEEJ key gt Save Change the units of measure for maps 1 Ona map press the ERJ key gt Options 2 Click Global Map Options 3 Change the System of Measurement field 4 Press the JAM key gt Save Change the display language for maps If you change your display language for maps the display language settings for all other applications do not change 1 On a map press the ERJ key gt Options 2 Click Global Map Options 3 Doone of the following e To view text on maps only in English change the Map Display Language field to English e To view text on maps in the language of the location you are viewing change the Map Display Language field to International 4 Press the ERM key gt Save Troubleshooting Maps
158. ave Delete a paired Bluetooth enabled device To perform this task you must first disconnect your BlackBerry smartphone from the Bluetooth enabled device On the Home screen click the connections area at the top of the screen or click the Manage Connections icon Click Networks and Connections gt Bluetooth Connections Highlight a paired Bluetooth enabled device Press the J key gt Delete Device aie ae Make your BlackBerry smartphone discoverable If you make your BlackBerry smartphone discoverable other Bluetooth enabled devices can detect your smartphone 1 On the Home screen click the connections area at the top of the screen or click the Manage Connections icon 2 Click Networks and Connections gt Bluetooth Connections 3 Set the Discoverable field to 2 Minutes After two minutes the Discoverable field switches to No automatically Related information can t pair with a Bluetooth enabled device 11 Bluetooth technology options Bluetooth profiles Depending on your BlackBerry smartphone model and wireless network some profiles might not be supported Option Description Audio Source A2DP This profile allows you to output audio from your BlackBerry smartphone to Bluetooth enabled devices that support stereo audio such as stereo headsets speakers and car kits A V Remote Control This profile allows you to use the buttons on a Bluetooth enabled headset to perform actions such as AVRCP
159. ave an application on your smartphone you might have to set up your own account online and log in manually If you have an access point or router that supports Wi Fi Protected Setup you can connect to it using Wi Fi Protected Setup When you connect to a Wi Fi network your smartphone saves the connection information so that the next time that you are within range of that network your smartphone connects to it automatically Connect to a Wi Fi network 1 On the Home screen click the connections area at the top of the screen or click the Manage Connections icon 2 Click Set Up Wi Fi 3 If you want to connect to a public hotspot or to a Wi Fi network that does not require authentication select the Show Open networks only check box 4 Click the Wi Fi network that you want to connect to 5 If the Wi Fi network requires authentication type a password for the network The name of the Wi Fi network appears at the top of the Home screen Related information can t connect to a Wi Fi network 253 247 RIM Confidential and Proprietary Information Approved Third Parties Connect to a Wi Fi network using Wi Fi Protected Setup If your wireless router or wireless access point includes Wi Fi Protected Setup you can quickly connect to a Wi Fi network without entering a long password 1 On the Home screen click the connections area at the top of the screen or click the Manage Connections icon 2 Click Set Up Wi Fi gt Other
160. blackberry com from your BlackBerry smartphone or through your wireless service provider Data charges might apply when you add or use an app over the wireless network For more information contact your wireless service provider RIM Confidential and Proprietary Information Approved Third Parties Transfer a file from your computer to your smartphone using your smartphone as a USB memory drive You must use the BlackBerry Desktop Software to manage and preserve the information or the encryption that is associated with your media files when you transfer files between your BlackBerry smartphone and your computer 1 Connect your smartphone to your computer using a USB cable 2 Doone of the following e Ifyou want to transfer most types of files in the dialog box that appears on your smartphone select the USB option e If you want to transfer media files that are protected with DRM in the dialog box that appears on your smartphone select the media transfer option 3 If necessary type a password Your smartphone appears as a drive on your computer 4 Drag a file from a location on your computer to a folder on your smartphone To view the transferred file on your smartphone disconnect your smartphone from your computer and find the file Related information Transfer your media files from your computer to your smartphone using BlackBerry Desktop Software 115 Synchronize email over the wireless network You can set the Wireless Reconc
161. ble 2 Doone of the following e Ifyou want to transfer most types of files in the dialog box that appears on your smartphone select the USB option e Ifyou want to transfer media files that are protected with DRM in the dialog box that appears on your smartphone select the media transfer option 3 If necessary type a password Your smartphone appears as a drive on your computer 4 Drag a file from a location on your computer to a folder on your smartphone To view the transferred file on your smartphone disconnect your smartphone from your computer and find the file Related information Transfer your media files from your computer to your smartphone using BlackBerry Desktop Software 115 Transfer your media files from your computer to your smartphone using BlackBerry Desktop Software With the BlackBerry Desktop Software you can synchronize media files including iTunes playlists and Windows Media Player playlists to your BlackBerry smartphone To download the BlackBerry Desktop Software from your computer visit www blackberry com desktop and select the appropriate option for your computer 1 Connect your smartphone to your computer 2 On your smartphone in the dialog box that appears select any of the file transfer options 3 On your computer open the BlackBerry Desktop Software 4 Click the media transfer option that best suits what you want to do For more information about synchronizing media files see the Help in
162. box This backup file is restored to your smartphone after the software reload finishes If you don t back up your data your smartphone data settings and email messages are deleted from your smartphone when you reload the software e To encrypt your backup data click Encrypt backup file e Ifyou want to receive an email when an updated version of the BlackBerry Device Software is available select the Email me when new versions are available checkbox Click Install update Related information About updating the BlackBerry Device Software 232 231 RIM Confidential and Proprietary Information Approved Third Parties BlackBerry Device Software How to BlackBerry Device Software About updating the BlackBerry Device Software You might want to update your BlackBerry Device Software for one of the following reasons e to access new applications and features e to resolve a technical issue e your wireless service provider requires you to update the BlackBerry Device Software You might be able to update your BlackBerry Device Software over the wireless network from a website or using the BlackBerry Desktop Software The duration of the update process can range from 15 minutes to 2 hours depending on the type of update the amount of smartphone data and the number of applications on your BlackBerry smartphone You cannot use your smartphone or make emergency calls when the update is in progress Do not remove the battery while th
163. camera options verify that the Image Size field isn t set to Large Large pictures use more storage space than smaller pictures Related information Delete a message 56 Move rename or delete a file 106 Change the size of pictures that you take 137 Change the video size and format 132 can t open media files Try the following actions e If you re trying to open a media file on your BlackBerry smartphone and your smartphone is connected to your computer disconnect your smartphone from your computer 123 RIM Confidential and Proprietary Information Approved Third Parties e If you re trying to open a media file on your computer using your smartphone as a USB drive verify that you have closed the media transfer options in the BlackBerry Desktop Software e If you encrypted the media files on your media card using an encryption key that your BlackBerry smartphone generated and you re trying to open an encrypted media file on your computer or a device other than the BlackBerry smartphone that you used to encrypt the file insert the media card into the BlackBerry smartphone that you used to encrypt the file On the Home screen or in a folder click the Options icon Click Security gt Encryption In the Media Card section change the Mode field to Device Password Related information About file encryption 268 The media player screen closes If you pause or stop a media file for a certain period of time the media player
164. can use If you receive a message that uses message classifications you can view the abbreviation for the classification in the subject line of the message and the full description for the classification in the body of the message You can also view the abbreviation and full description for the classification for a sent message in the sent items folder Change the default message classification To perform this task your work email account must use a BlackBerry Enterprise Server that supports this feature and your administrator must turn on message classifications Your BlackBerry smartphone is designed to use the default message classification when you send a message to a contact that you haven t sent a message to or received a message from previously If you have sent a message to or received a message from the contact previously your smartphone tries to use the message classification that was used for the last message 1 On the Home screen or in a folder click the Options icon 2 Click Device gt Advanced System Settings gt Default Services 3 Change the Default Encoding field 4 Press the ERM key gt Save Change the size of S MIME indicators in messages 1 On the Home screen or in a folder click the Options icon 2 Click Security gt S MIME 3 Change the Message Viewer Icons field 4 Press the J key gt Save 95 RIM Confidential and Proprietary Information Approved Third Parties Change the encryption alg
165. cate authority profile you can enroll with the profile to download a certificate to your BlackBerry smartphone If the certificate is scheduled to expire soon you can re enroll to receive an updated certificate 1 On the Home screen or in a folder click the Options icon 2 Click Security gt Advanced Security Settings gt Certificate Enrollment gt Enroll or Re enroll 3 If necessary type the credentials that you use to connect to your organization s network To hide the screen for the certificate authority profile while the request is being processed press the Ea key gt Hide To return to this screen on the Home screen click the Certificate Authority Profile icon Related information can t download a certificate 308 Import a certificate or PGP key that is saved on your smartphone 1 On the Home screen or in a folder click the Media icon or Files icon 2 Find and highlight a certificate or PGP key 3 Press the EEJ key gt Import Certificate or Import PGP Key To view the certificate or PGP key press the Ea key gt Display Certificate or Display PGP Key Import a certificate or PGP key from a media card 1 On the Home screen or in a folder click the Options icon 2 Click Security gt Advanced Security Settings gt Certificates or PGP 3 Press the EEJ key gt Show Media Card Certificates or Show Media Card PGP Keys To view the certificate or PGP key press the Ea key gt Display Certificate or Display PG
166. category 4 Highlight a media file 140 RIM Confidential and Proprietary Information Approved Third Parties 5 Press the EM key e To send pictures or a video click Send Click a message type or an application e To send an audio file click the send option for a message type 6 If necessary turn on Bluetooth technology and choose a device or pair with a device Receive a media file using Bluetooth technology To perform this task you must turn on Bluetooth technology When a media file is sent to your BlackBerry smartphone using Bluetooth technology a dialog box appears on the screen 1 Inthe Accept connection request dialog box click Yes 2 Inthe Do you want to receive the incoming data dialog box click Yes Your smartphone stores each received file in the folder that matches each file s type Related information Turn on or turn off Bluetooth technology 255 Turn on or turn off Bluetooth technology 255 Supported audio and video file formats Depending on your BlackBerry smartphone model and wireless service provider some media file formats might not be supported Type File format Audio e AAC e AMR e FLAC e MP3 e M4A e OGG e WMA e WAV Video e 3GP e 3GP2 e AVI e ASF e MP4 e MOV e WMV 141 RIM Confidential and Proprietary Information Approved Third Parties Troubleshooting Camera Some features aren t available on my smartphone The availability of certain features on your BlackBerr
167. ce mail messages View text messages View call logs Press R Press L Press F Press Highlight the contact in the To or From field Press Q Press N Press P Press the key Press C Press the Alt key and U Press W Press the Alt key and F Press the Alt key and I Press the Alt key and O Press the Alt key and V Press the Alt key and S Press the Alt key and P 19 RIM Confidential and Proprietary Information Approved Third Parties View all your messages Move around your message inbox Move up a screen Move down a screen Move to the top of a message inbox Move to the bottom of a message inbox Move to the next unread item Move to the next related message Move to the previous related message File and attachment shortcuts Press the key Press the Shift key and the Space key Press the Space key Press T Press B Press U Press J Press K Depending on the typing input language that you are using some shortcuts might not be available Search for text in a file or an attachment Move to the last cursor position after closing and reopening a file or an attachment In a spreadsheet Move to a specific cell View the content of a cell Switch worksheets View or hide columns or rows In a presentation Switch presentation views Move to the next slide when viewing a presentation in slide view Move to the previous slide when viewing a presentation in slide view 20 Press F Pres
168. certificate The certificate subject no longer requires the certificate You want to revoke the certificate temporarily Change the display name for a certificate OO WS A Click OK On the Home screen or in a folder click the Options icon Click Security gt Advanced Security Settings gt Certificates Highlight a certificate Press the EJ key gt Change Label Type a display name for the certificate 289 RIM Confidential and Proprietary Information Approved Third Parties Add an email address to a certificate Or GU a OOS On the Home screen or in a folder click the Options icon Click Security gt Advanced Security Settings gt Certificates Highlight a certificate Press the SEJ key gt Associate Addresses Press the EEJ key gt Add Address Do one of the following e Click a contact e Click Use Once Type an email address Press the key on the keyboard Press the RJ key gt Save Turn off the display name prompt that appears when you add a certificate to the key store ONGUI ew IN On the Home screen or in a folder click the Options icon Click Security gt Advanced Security Settings gt Certificates Press the SE key gt Fetch Certificates Press the J key gt Options Clear the Prompt for Label checkbox Press the J key gt Save When you add a certificate your BlackBerry smartphone uses the certificate subject as the name for the certificate Turn off the fetch status pro
169. ck indicator appears at the top of the screen to indicate that your smartphone is in the process of securing your data which includes deleting a copy of the private key from the temporary smartphone memory A lock indicator appears at the top of the screen when your smartphone has deleted the key About file encryption File encryption is designed to protect files that you store on your BlackBerry smartphone and on a media card that can be inserted in your smartphone You can encrypt the files on your smartphone and on your media card using an encryption key that your smartphone generates your smartphone password or both If you encrypt the files using an encryption key that your smartphone generates you can only access the files on your media card when the media card is inserted in your smartphone If you encrypt the files using your smartphone password you can access the files on your media card in any smartphone that you insert your media card into as long as you know the password for the smartphone Turn on encryption To encrypt data on your BlackBerry smartphone you must have set a password for your smartphone Depending on the amount of storage space available for storing files on your smartphone you might not be able to encrypt files on your smartphone 1 On the Home screen or in a folder click the Options icon 2 Click Security gt Encryption 3 To encrypt data on your smartphone in the Device Memory section select the Encr
170. ck the Options icon Click Typing and Input gt Typing For a keyboard click Advanced Style Options Clear the Spelling checkbox Press the J key gt Save Oi ee ois can t check spelling You can check only the spelling of text that you type You can check spelling in English Afrikaans Arabic Catalan Croatian Czech Danish Dutch French German Greek Hebrew Hungarian Italian Norwegian Polish Portuguese Romanian Russian Spanish Swedish and Turkish Change options for checking spelling You can change the type and length of words that the spelling checker includes when checking spelling For example you might not want the spelling checker to include acronyms or one letter words You can also set your BlackBerry smartphone to check spelling automatically before you send an email 1 On the Home screen or in a folder click the Options icon 2 Click Typing and Language gt Spell Check 3 Change one or more options 4 Press the EEJ key gt Save Check spelling You can check spelling in messages calendar entries tasks or memos that you create 1 Press the A key gt Check Spelling 2 Do any of the following e To accept the suggested spelling click a word in the list that appears e To ignore the suggested spelling press the key e To ignore all instances of the suggested spelling press the key gt Ignore All e To add the word to the custom dictionary press the Ea key gt Add To Dictionary
171. ckup file on your computer especially before you update any software Maintaining a current backup file on your computer might allow you to recover smartphone data if your smartphone is lost stolen or corrupted by an unforeseen issue 195 RIM Confidential and Proprietary Information Approved Third Parties Synchronize organizer data over the wireless network Research In Motion recommends that you regularly create and save a backup file on your computer especially before you update any software Maintaining a current backup file on your computer might allow you to recover smartphone data if your smartphone is lost stolen or corrupted by an unforeseen issue In the Contacts application Calendar application Tasks application or MemoPad press the Ea key gt Options If necessary click a calendar or contact list Select the Wireless Synchronization checkbox Press the JAM key gt Save If you use the BlackBerry Internet Service you must use the BlackBerry Desktop Software to synchronize calendar data For more information see the Help in the BlackBerry Desktop Software Oh S Related information Some characters in calendar entries don t appear correctly after synchronization 180 About synchronization conflicts 54 About backing up and restoring smartphone data If you have installed the BlackBerry Desktop Software on your computer you can back up and restore most of your BlackBerry smartphone data including messages
172. con Click Device gt Advanced System Settings gt Default Services Change the Messaging CMIME field or the Calendar CICAL field Press the RJ key gt Save wes 49 RIM Confidential and Proprietary Information Approved Third Parties Delete the disclaimer from an email If your email account uses a BlackBerry Enterprise Server that supports this feature the BlackBerry Enterprise Server might add a disclaimer to your email after you send it When you are composing an email press the Ea key gt Remove Disclaimer To add the disclaimer again press the J key gt Add Disclaimer Delete the original text from a reply message When you are replying to a message press the key gt Delete Original Text Set the importance level for an email or a PIN message that you send If you change the importance level of an email or a PIN message a high priority indicator l or low priority indicator l appears beside that message on your BlackBerry smartphone If the recipient s messaging application supports importance levels for messages the importance level will also be indicated to the recipient 1 When you are composing an email or a PIN message press the s key gt Options 2 Change the Importance field 3 Press the ERM key gt Save Blind carbon copy a contact You can blind carbon copy a contact in an email or a PIN message When you are composing an email or a PIN message press the Ea key gt Add Bcc
173. contact information e To view a favorite location in the Favorites section highlight the location 3 Press the EEJ key gt View on Map If you are viewing a location other than your current location to get directions to this location from your current location press the s key gt Navigate to Here Your BlackBerry smartphone must have an internal GPS receiver or be paired with a Bluetooth enabled GPS receiver to perform this task 219 RIM Confidential and Proprietary Information Approved Third Parties View an address ona map using a link When your BlackBerry smartphone recognizes an address in certain applications such as instant messaging applications or the MemoPad your smartphone underlines the address 1 Highlight an underlined address 2 Press the EEJ key gt View on Map View a list of points of interest near a location You can search for points of interest such as businesses or landmarks For example you might search for coffee shops near your current location 1 On the Home screen click the Maps icon Press the SJ key gt Find Location In the Find a store caf etc field type the point of interest information Press the key on the keyboard Press the EEJ key gt View All on Map Gig Oe NS View contact information for a point of interest Points of interest are displayed on maps as location markers 1 On the Home screen click the Maps icon Press the SJ key gt Find Location
174. contact your wireless service provider 1 Call your wireless service provider s voice mail system 2 Listen to your options and follow the audible prompts Related information can t change the number of times that my smartphone rings 44 Troubleshooting Phone can t make or receive calls Try the following actions e Verify that your BlackBerry device is connected to the wireless network e Verify that your wireless service plan includes phone or voice services e If you can t make calls and fixed dialing is turned on verify that the phone number for your contact appears in your fixed dialing list or turn off fixed dialing e If you have traveled to another country and you haven t changed your smart dialing options dial the full phone number including the country code and area code for your contact e lf you re not receiving calls verify that call blocking and call forwarding are turned off e Your device or your SIM card might support more than one phone number even if you only have one phone number Verify that your phone number is set as your active phone number e If you have more than one phone number associated with your device verify that the phone number that you want to make calls from and receive calls to is set as your active phone number Related information Fixed dialing and smart dialing 33 Call waiting call forwarding and call blocking 31 Switch the active phone number 37 My headset makes calls i
175. content If the WMDRM software fails to protect the content content owners may ask Microsoft to revoke the software s ability to use WMDRM to play or copy protected content Revocation does not affect unprotected content When you download licenses for protected content you agree that Microsoft may include a revocation list with the licenses Content owners may require you to upgrade WMDRM to access their content if you decline an upgrade you will not be able to access content that requires the upgrade Portions of the BlackBerry Device Software are copyright 2007 2008 The FreeType Project www freetype org All rights reserved This documentation including all documentation incorporated by reference herein such as documentation provided or made available at www blackberry com go docs is provided or made accessible AS IS and AS AVAILABLE and without condition endorsement guarantee representation or warranty of any kind by Research In Motion Limited and its affiliated companies RIM and RIM assumes no responsibility for any typographical technical or other inaccuracies errors or omissions in this documentation In order to protect RIM proprietary and confidential information and or trade secrets this documentation may describe some aspects of RIM technology in generalized terms RIM reserves the right to periodically change information that is contained in this documentation however RIM makes no commitment to provide any such change
176. creen dimming when bedside clock mode is turned on clear the Dim Screen checkbox 4 Press the ERM key gt Save Turn on bedside clock mode You can set options for bedside clock mode so that you can view the clock without being interrupted by incoming calls or messages 1 On the Home screen or in the Applications folder click the Clock icon 2 Press the EEJ key gt Enter Bedside Mode To turn off bedside clock mode press the key Use the stopwatch 1 On the Home screen or in the Applications folder click the Clock icon 2 Press the ERM key gt Stopwatch 3 Click the start stop icon e To record lap times click the lap icon e To stop timing click the start stop icon again e To send the results in a message press the e key gt Send Results Click a message type Use the timer 1 On the Home screen or in the Applications folder click the Clock icon Press the BJ key gt Timer Press the J key gt Set Timer Set the time Click OK e To start or stop the timer click the start stop icon e To reset the timer click the reset icon Git i er iS The timer continues to count down after you exit the Clock application Change timer notification options 1 On the Home screen or in the Applications folder click the Clock icon 2 Press the EM key gt Options 3 Inthe Countdown Timer section change the Timer Tone Volume or Vibration fields 4 Press the RJ key gt Save 192 RIM Confident
177. d Show tasks in the calendar On the Home screen click the Calendar icon Press the SEJ key gt Options gt Calendar Display and Actions Select the Show Tasks check box Press the SJ key gt Save a a Synchronizing tasks and memos About synchronization and reconciliation The wireless data synchronization feature is designed to synchronize organizer data contacts calendar entries tasks and memos between your BlackBerry smartphone and the email application on your computer over the wireless network The wireless email reconciliation feature is designed to reconcile email between your smartphone and the email application on your computer over the wireless network When you file or delete email messages on your smartphone these email messages should be filed or deleted in the email application on your computer Likewise any changes that you make to email messages in the email application on your computer should be reflected on your smartphone In rare cases if your smartphone doesn t recognize fields in a contact calendar entry or email account some data or email can t be synchronized or reconciled If wireless data synchronization isn t available on your smartphone or if you turned off this feature you can use the BlackBerry Desktop Software to synchronize your organizer data For more information see the Help in the BlackBerry Desktop Software Research In Motion recommends that you regularly create and save a ba
178. d on your smartphone 105 Send a file as an attachment To perform this task your email account must use the BlackBerry Internet Service or a BlackBerry Enterprise Server that supports this feature For more information contact your wireless service provider or administrator On the Home screen or in a folder click the Media icon or Files icon Find and highlight a file Press the J key gt Send Click a message type aw NS Related information can t attach a file to a text message 79 Open a link in a file or an attachment Some files might contain links to embedded content such as tables pictures footnotes text boxes or comments 1 Ina file highlight a link 105 RIM Confidential and Proprietary Information Approved Third Parties 2 Press the FM key gt Open Link or Retrieve To return to the file press the key Set font options for a file or an attachment 1 Ina file or an attachment press the ERM key gt Options 2 Change the font fields 3 Press the EEJ key gt Save Save a file from your organization s network to your smartphone To perform this task your work email account must use a BlackBerry Enterprise Server that supports this feature For more information contact your administrator When you save a file from your organization s network to your BlackBerry smartphone the file is saved in its original format On the Home screen or in a folder click the Files icon Find and high
179. d you a message Contact alerts are always turned on and don t turn off unless you select the All Alerts Off profile For example even if you select the Silent profile or Vibrate Only profile audible contact alerts remain audible until you select the All Alerts Off profile Change your ring tone notifiers or reminders In addition to changing the tone you can also change options for notifcation during calls volume LED and vibration 1 Onthe Home screen click the Sound and Alert Profiles icon 2 Click Change Sounds and Alerts gt Sounds for Selected Profile e To change your ring tone click Phone e To change notifiers or reminders click to expand a section Click an option 3 Inthe Ring Tone Notifier Tone or Reminder Tone field do one of the following e Click a tone e To use a song that is on your BlackBerry smartphone or on a media card click All Music Find and click a song e To use a voice note that you recorded click All Voice Notes Find and click a voice note e To use a preloaded alert click All Alerts Find and click an alert 4 Press the ERM key gt Save Related information Add or delete a custom profile 158 Add a contact alert 158 can t change the number of times that my smartphone rings 44 157 RIM Confidential and Proprietary Information Approved Third Parties Add or delete a custom profile In addition to the preloaded profiles you can create your own custom profiles On the Home scree
180. date and other properties of a file 1 On the Home screen or in a folder click the Media icon or Files icon 2 Find and highlight a file 3 Press the ERM key gt Properties Related information Hide a file or folder 107 View a hidden file or folder 107 Change the amount of time before the media player screen closes If you pause or stop a media file for a certain period of time the media player screen closes to optimize the performance of your BlackBerry smartphone 1 On the Home screen click the Media icon 2 Press the EEJ key gt Media Options 3 Change the Close Media Player When Inactive field Turn off media card support When you turn off media card support your BlackBerry smartphone can t access the files that are on your media card 1 On the Home screen or in a folder click the Options icon Click Device Click Storage Clear the Media Card Support checkbox Press the SJ key gt Save Gl en About transferring and synchronizing media files You can connect your BlackBerry smartphone to your computer to transfer and synchronize files between your smartphone and your computer using a USB cable or you can use Bluetooth technology to send media files to or receive media files from a Bluetooth enabled device The USB option in the dialog box that appears when you connect your smartphone to your computer with a USB cable allows you to drag most files from a folder on your computer to a folder on y
181. delete languages that you don t use to increase the amount of space available 1 On the Home screen or in a folder click the Setup icon 2 Click Languages gt Manage Languages 3 Select the languages you want to keep 4 Click Update Any languages that you don t select are deleted from your BlackBerry smartphone Troubleshooting Language Some characters don t appear correctly on my smartphone The BlackBerry Enterprise Server or BlackBerry Internet Service that s associated with your BlackBerry smartphone might not support the characters For more information contact your wireless service provider or administrator can t find a display language on my smartphone You can use the BlackBerry Desktop Software to add a display language to your BlackBerry smartphone To download the BlackBerry Desktop Software from your computer visit www blackberry com desktop and select the appropriate option for your computer e Connect your smartphone to your computer and open the BlackBerry Desktop Software For more information about adding applications and display languages see the Help in the BlackBerry Desktop Software 210 RIM Confidential and Proprietary Information Approved Third Parties Screen display How to Screen display Use a picture as your smartphone wallpaper 1 On the Home screen click the Media icon gt Pictures icon 2 Browse to a picture 3 Press the ERM key gt Set As Wallpaper Related in
182. dential and Proprietary Information Approved Third Parties Maps How to Maps Pana map To pan a map your BlackBerry smartphone must be in pan mode and not zoom mode The mode that your smartphone is in is displayed at the top of the map 1 On the Home screen click the Maps icon 2 If your smartphone is in zoom mode press the s key gt Pan Mode 3 On the trackpad slide your finger in any direction Zoom in to or out from a map To zoom in to or out from a map your BlackBerry smartphone must be in zoom mode and not pan mode The mode that your smartphone is in is displayed at the top of the map 1 On the Home screen click the Maps icon 2 If your smartphone is in pan mode press the Ea key gt Zoom Mode 3 Doone of the following e To zoom in on the trackpad slide your finger up e To zoom to a point on a map press the e key gt Zoom to Point e To zoom out on the trackpad slide your finger down View a location on a map 1 On the Home screen click the Maps icon 2 Press the EAJ key gt Find a Location e To search for a point of interest such as a business or landmark in the Find a store caf etc field type the information for the point of interest Highlight the point of interest e To view a new location in the Find an address field type an address Highlight the location e To view a location for a contact in the Find a store caf etc field type the contact name Highlight the
183. e Turn off the prompt that appears when you mark messages as opened 1 On the Home screen click the Messages icon 2 Press the EM key gt Options gt Message Display and Actions 3 Clear the Confirm Mark Prior Read checkbox 4 Press the J key gt Save Troubleshooting PIN messages can t send messages Try the following actions e Verify that your BlackBerry smartphone is connected to the wireless network e Ifthe menu item for sending a message doesn t appear verify that you have added an email address a PIN or a phone number for your contact 84 RIM Confidential and Proprietary Information Approved Third Parties If you created an email address or added an existing email address to your smartphone using the email setup screen in the Setup application verify that you have received an activation message on your smartphone from the BlackBerry Internet Service If you haven t received an activation message the message might take a short period of time to arrive in the Setup application open the email setup screen to send a service book to your smartphone If you haven t received a registration message from the wireless network register your smartphone On the Home screen or in a folder click the Options icon Click Device gt Advanced System Settings gt Host Routing Table Press the Ea key gt Register Now Generate an encryption key Verify that data service is turned on Resend the message Related i
184. e enter your password Press the key RIM Confidential and Proprietary Information Approved Third Parties Turn on or turn off a network connection You should keep network connections turned off in certain places such as on an airplane or in a hospital For more information see the Safety and Product Information booklet for your BlackBerry smartphone On the Home screen click the connections area at the top of the screen or click the Manage Connections icon e To turn ona network connection select the checkbox beside a connection type e To turn off a network connection clear the checkbox beside a connection type e To turn on the network connections that were turned on previously click Restore Connections Related information Turn on or turn off data service or set roaming options 239 can t connect to the mobile network 242 can t connect to a Wi Fi network 253 can t connect to the mobile network 242 can t connect to a Wi Fi network 253 Turn off Word Substitution 1 On the Home screen or in a folder click the Options icon Click Typing and Input gt Typing For a keyboard click Advanced Style Options Clear the Spelling check box Press the J key gt Save GiB OS Troubleshooting Top 10 Save time and maximize your efficiency with these quick tips can t make or receive calls Try the following actions e Verify that your BlackBerry smartphone is connected to the wireless network e Ver
185. e SERJ key gt Enhance Call Audio 2 Select a Boost Bass or Boost Treble option Improve sound quality for all calls You cannot change sound quality when you are using a Bluetooth enabled headset From the Home screen press the key 2 Press the RM key gt Options gt In call Settings 3 Change the Phone Call Audio field or Headset Call Audio field 4 Press the BEEJ key gt Save Speed dial Set up speed dial for a contact From the Home screen press the Send key Press the EEJ key gt View gt Speed Dial List In the Speed Dial Numbers list click an unassigned key Click a contact If necessary click a phone number for the contact Clg 4 or To make a call using speed dial from the Phone application the Home screen a message or a message list press and hold the key that you assigned to the contact 30 RIM Confidential and Proprietary Information Approved Third Parties Change the contact that is assigned to a speed dial key 1 From the Home screen press the key 2 Press the A key gt View gt Speed Dial List 3 Highlight a contact or phone number 4 Press the EM key e To change the contact that is assigned to a speed dial key click Edit Click a new contact e To assign the contact to a different speed dial key click Move In the Speed Dial Numbers list click a new speed dial key e To delete the contact from the Speed Dial Numbers list click Delete Call waiting call forwarding
186. e Size field isn t set to Large Large pictures use more storage space than smaller pictures Related information Delete a message 56 Move rename or delete a file 106 Change the size of pictures that you take 137 Change the video size and format 132 117 RIM Confidential and Proprietary Information Approved Third Parties can t open media files Try the following actions e If you re trying to open a media file on your BlackBerry smartphone and your smartphone is connected to your computer disconnect your smartphone from your computer e If you re trying to open a media file on your computer using your smartphone as a USB drive verify that you have closed the media transfer options in the BlackBerry Desktop Software If you encrypted the media files on your media card using an encryption key that your BlackBerry smartphone generated and you re trying to open an encrypted media file on your computer or a device other than the BlackBerry smartphone that you used to encrypt the file insert the media card into the BlackBerry smartphone that you used to encrypt the file On the Home screen or in a folder click the Options icon Click Security gt Encryption In the Media Card section change the Mode field to Device Password Related information About file encryption 268 The media player screen closes If you pause or stop a media file for a certain period of time the media player screen closes to optimize the performa
187. e To turn off voice prompts change the Audio Prompts field to No Prompts e To turn on voice prompts change the Audio Prompts field to Basic Prompts e To turn on voice prompts and to have the voice prompts read out instructions that appear on the screen change the Audio Prompts field to Detailed Prompts 3 Press the ERM key gt Save Improve voice recognition You can improve voice recognition by completing a short series of prompts that ask you to say specific numbers and words 1 On the Home screen or in a folder click the Options icon 2 Click Call Management gt Voice Dialing 3 Inthe Voice Adaptation section click Start 4 Complete the instructions on the screen Available voice commands Voice command Description Call lt contact name or phone number gt Say this voice command to make a call To perform this task with a Bluetooth enabled device such as a handsfree car kit or wireless headset the paired Bluetooth enabled device must support this feature and you must turn on Bluetooth technology You can t make calls to emergency numbers using voice commands 45 RIM Confidential and Proprietary Information Approved Third Parties Voice command Call lt contact name gt lt phone number type gt Call extension lt extension number gt Check my phone number Check signal strength Check network Check battery Repeat Cancel Related information Set options for dialing extensions
188. e flash dims to conserve battery power In cold temperatures when the battery power level drops below 20 percent the flash might turn off can t save media files Your BlackBerry smartphone or media card might not have enough available storage to store media files 135 RIM Confidential and Proprietary Information Approved Third Parties Try the following actions e If you re trying to save a media file to your smartphone delete old data or messages from your smartphone e If you re trying to save a media file on your media card delete old media files e Inthe camera options verify that the Image Size field isn t set to Large Large pictures use more storage space than smaller pictures Related information Delete a message 56 Move rename or delete a file 106 Change the size of pictures that you take 137 Change the video size and format 132 can t open media files Try the following actions e If you re trying to open a media file on your BlackBerry smartphone and your smartphone is connected to your computer disconnect your smartphone from your computer e If you re trying to open a media file on your computer using your smartphone as a USB drive verify that you have closed the media transfer options in the BlackBerry Desktop Software e Ifyou encrypted the media files on your media card using an encryption key that your BlackBerry smartphone generated and you re trying to open an encrypted media file on y
189. e if you plan to include several lines of text 1 On the Home screen click the Text Messages icon 2 Press the EBM key gt Options gt Text Messaging 3 Inthe General Text Messaging Options section clear the Press Enter Key to Send check box 4 Press the EJ key gt Save Viewing and replying to text messages Search for text in a message in a file or on a webpage To search for text in a presentation you must view the presentation in text view or in text and slide view 1 Ina message ina file in an attachment or on a webpage press the s key gt Find or Find on Page 2 Type the text 3 Press the Enter key To search for the next instance of the text press the Ea key gt Find Next or Find Next on Page View filed messages 1 On the Home screen click the Messages icon 2 Press the EM key gt View Folder 3 Click a folder View saved messages 1 On the Home screen click the Messages icon 2 Press the SEJ key gt View Saved Messages Add an appointment to your calendar from a text message 1 Ina text message highlight an iCalendar attachment 2 Press the EJ key gt View Appointment 3 Press the EBM key gt Add To Calendar Show names in the history of text messages 1 On the Home screen click the Text Messages icon 2 Press the ERM key gt Options 3 Inthe General Text Messaging Options section select the Show Names check box 73 RIM Confidential and Proprietary Information
190. e must use a SIM card and your wireless service provider must set up your SIM card with a cell broadcast channel or provide you with the ID for a cell broadcast channel Depending on your wireless service provider and the wireless network that your smartphone is connected to this feature might not be supported 1 On the Home screen or in a folder click the Options icon 2 Click Device gt Advanced System Settings gt Cell Broadcasting 3 Select the Enable Cell Broadcasting checkbox e If one or more cell broadcast channels appear on the screen select the checkbox beside the channel 77 RIM Confidential and Proprietary Information Approved Third Parties e If no cell broadcast channels appear on the screen highlight the Empty field Press the Ea key gt Add Channel Type the channel ID and a nickname Click OK 4 Select the checkbox beside a language 5 Press the EM key gt Save To turn off cell broadcasting clear the Enable Cell Broadcasting checkbox Before you turn off cell broadcasting verify that your wireless service provider does not use cell broadcasting to manage services such as preferred rates based on your location Related information can t turn on cell broadcasting 79 Stop receiving messages from a cell broadcast channel Verify that your wireless service provider does not use the cell broadcast channel to manage services such as preferred rates based on your location On the Home screen or in a fold
191. e phone number of a contact that already appears in your contact list your BlackBerry smartphone does not copy the SIM card contact Related information Add a contact 182 Copy a contact from your contact list to your SIM card 1 Inthe contact list click a contact 2 Highlight a phone number 3 Press the EEJ key gt Copy to SIM Phone Book 4 Press the SAJ key gt Save Store SIM card contacts on your wireless service provider s contact backup server Depending on your wireless service provider and your wireless service plan you might be able to store your contacts on your wireless service provider s contact backup server For more information contact your wireless service provider 274 RIM Confidential and Proprietary Information Approved Third Parties Replace or merge contacts on your wireless service provider s contact backup server When you insert a new SIM card in your BlackBerry smartphone you can choose to replace or merge that SIM card s phone book with the contacts that you have backed up on your wireless service provider s contact backup server In order to so you will need to sign up for your wireless service provider s contact backup service and you must have backed up your SIM card phone book to your wireless service provider s contact backup server 1 Insert a new SIM card into your smartphone or switch your SIM card 2 On the Home screen click the Contacts icon 3 When prompted to sign up for co
192. e plus sign to add criteria for artists albums or genres 3 Press the ERM key gt Save Add the song that is playing to a playlist 1 When playing a song press the J key gt Add To Playlist 2 Click a playlist Change the order of songs in a playlist On the Home screen click the Media icon gt Music icon Click Playlists Click a standard playlist Highlight a song Press the BJ key gt Move Navigate to the new location Press the EJ key gt Complete Move Press the J key gt Save Related information Shuffle or repeat songs 111 COO U1 BON a Delete a song froma playlist On the Home screen click the Media icon gt Music icon Click Playlists Click a standard playlist Highlight a song Press the SEJ key gt Remove gt OK Press the JM key gt Save ye Os ie U9 oh ES 112 RIM Confidential and Proprietary Information Approved Third Parties Rename or delete a playlist 1 On the Home screen click the Media icon gt Music icon 2 Click Playlists 3 Highlight a playlist 4 Press the BEJ key e To rename the playlist click Rename Type a name for the playlist Click OK e To delete the playlist click Delete Adjust the volume e To increase the volume press the Volume Up key on the right side of your BlackBerry smartphone e To decrease the volume press the Volume Down key on the right side of your smartphone e To mute the volume press the key on the top of your sm
193. e update is in progress Over the wireless network You can update your BlackBerry Device Software over the wireless network if a Wireless Update icon appears on the Home screen of your smartphone You can also check for updates manually through the smartphone options The available update might be a complete software update or a partial software update only If the available update is a complete software update your smartphone data is backed up on your smartphone and restored during the installation process Depending on the options that your wireless service provider or administrator sets you might not be able to update the BlackBerry Device Software over the wireless network Depending on your wireless service provider extra fees might apply when you download the update to your smartphone From a website If your email account uses the BlackBerry Internet Service or a BlackBerry Enterprise Server that supports this feature you can update your BlackBerry Device Software by connecting your smartphone to your computer and visiting www blackberry com update Using the BlackBerry Desktop Software If you have the BlackBerry Desktop Software installed on your computer you can update your BlackBerry Device Software from your computer For more information about updating the BlackBerry Device Software from your computer see the Help in the BlackBerry Desktop Software Research In Motion recommends that you regularly create and save a backup
194. ecesshesancceacevncdshagessncduncdeicaashsaetand aiasnsadeahsjeneadansdsdedaeeesessiiasdedsnadasaadeneaaesecsiacdabsashsesabancedacesasesaaadpsaissaudssecendadabshiees Troubleshooting Ap pliGations cscs siztvises ccctacses cledeisedineesvasexseeviseetsecapivecsdibvauecssanenediedasieedenmaecdevninndienanaiats ni aiieiiea nai nein etme naire BlackBerry Device Software How to BlackBerry Device Software Troubleshooting BlackBerry Device SOWA siczcccsseecceccises vicvereveetiviastne EEEE E Ea acter EEEN PE SCENE EEE Ar aAA AKEN NOE KEE ENEKE RESNE Manage Connections Mobile network Wi Fi technology Bluetooth technology How to Bluetooth technology 199 199 206 207 207 208 209 209 210 211 211 215 232 232 235 236 236 243 255 255 Troubleshooting Bluetooth technology sses rr N Ea E NENA EEEREN E E EETA FENERE PIE EE ONEA E ETAC aias Poweron Date T A E O A NR HOWTOs Power and battelyisnssepiss aiian ai aera ia ERE NE E EEE AEEA EA NERE E ANRA E EEEE a N EAEE E ONE RE A Memory and media CardS ccccsccsscessesseeseceseccseeeeeeeceecseseeeseesesecseecseceseseeeeaessaecaeeeseseeceescaecseeessceesceaseaeseeeaeseeeseesseeseaesseeeaeseeseaeeeaeeeeeaeenseseeesges How to Memory and Med ai CardSiesicveacccessees casscvsenecselaieantevevansvoceedsiveadeckssseverecectveeseeasaievscabaveaseetacsnstancatedeeiveceesevees AENEASE E REELI EAER Troubleshooting Memory and media carse rsa aa a EA
195. ecover smartphone data if your smartphone is lost stolen or corrupted by an unforeseen issue My smartphone isn t ringing or vibrating when I receive a call or message Try the following actions e Onthe Home screen click the Sound and Alert Profiles icon Verify that your profile isn t set to All Alerts Off or Silent 10 RIM Confidential and Proprietary Information Approved Third Parties e Ifyou have created contact alerts on the Home screen click the Sound and Alert Profiles icon Click Change Sounds and Alerts gt Sounds for Contacts Click a contact alert Click Phone or Messages Verify that the Volume field isn t set to Silent and that the Vibration field isn t set to Off The screen turns off When you don t use your BlackBerry smartphone for a period of time the screen turns off to conserve battery power You can change the length of time that the backlight stays on when you aren t touching your smartphone To turn on the screen click the trackpad or press a key Related information Set options for backlighting 211 Email messages aren t reconciling over the wireless network Try the following actions e Verify that your BlackBerry smartphone is connected to the wireless network e Verify that wireless email reconciliation is turned on e Reconcile email messages manually Organizer data isn t synchronizing over the wireless network Try the following actions e Verify that your BlackBerry smartphone i
196. ecurity Timer Reset Related information Description Specify whether third party applications can simulate actions such as pressing a key on your smartphone Specify whether third party applications can register browser filters with the browser on your smartphone to add change or delete website content before it appears in your browser Specify whether third party applications can take screen shots of your smartphone screen or use other applications on your smartphone to take pictures or recordings Specify whether third party applications can reset the duration that your smartphone remains unlocked after you stop using it Set permissions for a third party application 304 Data permissions for third party applications Permission Email Organizer Data Files Security Data Secure Element Related information Description Set whether third party applications can access email messages text messages or PIN messages on your BlackBerry smartphone Set whether third party applications can access organizer data such as contacts calendar entries tasks or memos Set whether third party applications can access files that you store on your smartphone For example you can set whether third party applications can access files that you transfer to your smartphone using Bluetooth technology or the media manager tool of the BlackBerry Desktop Software Set whether third party applications can access certificates
197. ed Select the check box beside each feed that you want to add Click Subscribe Click OK 171 RIM Confidential and Proprietary Information Approved Third Parties Troubleshooting Browser can t open a new tab You might not have enough available memory on your BlackBerry smartphone Try the following actions e Close a tab that you don t need e Close other applications that don t need to be open Related information Close an app so that it is not running in the background 226 Open close or switch between tabs 162 receive a prompt to switch networks when stream a song or video If you receive a prompt to switch networks you can t stream songs or videos with the Internet connection that you are using If you switch networks extra fees might apply For more information contact your wireless service provider or administrator To stop receiving this prompt in the browser press the Ea key gt Options In the General section below Prompt Before clear the Switching to Carrier Network for Streaming Media check box Related information Receive a prompt before you close the browser or stream media from the Internet 167 cannot play a song or video on a web page Your BlackBerry smartphone might not support the size or file format of the song or video file Related information Play a media file on a web page 163 No browser is available on my smartphone Depending on your wireless service plan this feature m
198. een To search for text in a presentation you must view the presentation in text view or in text and slide view 24 RIM Confidential and Proprietary Information Approved Third Parties Map shortcuts Depending on the typing input language that you are using some shortcuts might not be available Zoom in to a map Press Zoom out from a map Press O Move to the next direction on a route Press N Move to the previous direction on a route Press P Troubleshooting Shortcuts can t use a shortcut Depending on the typing input language that you re using some shortcuts might not be available Try changing the typing input language Related information Change the language 209 25 RIM Confidential and Proprietary Information Approved Third Parties Phone How to Phone Phone icons These icons appear at the top of the Home screen and in the Phone application sg Missed call od Received call vw Placed call ao Voice mail message Phone basics Find your phone number Do one of the following e To view your active phone number from the Home screen press the key Highlight the area at the top of the screen above the tabs e If you have multiple phone numbers associated with your BlackBerry device to view a list of your phone numbers from the Home screen press the key Click the area at the top of the screen above the tabs If your wireless service plan supports text messaging the first phone number in the l
199. een click the Media icon Press the EAJ key gt Media Options Select the Audio Boost checkbox Read the warning on the screen and if you want to proceed click Yes Press the BJ key gt Save Sie NS Improve sound quality for media files Depending on your BlackBerry smartphone model this feature might not be supported To improve sound quality for media files you must be using stereo headphones with your smartphone 1 On the Home screen click the Media icon Press the SEJ key gt Media Options Change the Headset Music EQ field Press the SEJ key gt Save PO tS Sort media files 1 Do one of the following e To sort videos on the Home screen click the Media icon gt Videos icon e To sort pictures on the Home screen click the Media icon gt Pictures icon gt Picture Library folder e To sort voice notes on the Home screen or in the Applications folder click the Voice Notes icon 2 Press the ERM key gt Sort by 151 RIM Confidential and Proprietary Information Approved Third Parties 3 Click a sorting option Move rename or delete a file 1 On the Home screen or in a folder click the Media icon or Files icon 2 Find and highlight a file 3 Press the EM key e To move a file click Cut Navigate to a location Click Paste e To rename a file click Rename Type a name for the file Click Save e To delete a file click Delete View properties for a file You can view the size author
200. een or in a folder click the Options icon 2 Click Security gt Password 3 Select the Lock Handheld Upon Holstering checkbox 4 Press the J key gt Save Change the amount of time before your smartphone locks Depending on the options that your administrator sets you might not be able to perform this task For more information contact your administrator If you set a BlackBerry smartphone password you can choose whether your smartphone locks automatically after a certain period of time 1 On the Home screen or in a folder click the Options icon 2 Click Security gt Password 3 Change the Lock After field Set a limit for smartphone password attempts 1 On the Home screen or in a folder click the Options icon 2 Click Security gt Password 3 Change the Number of Password Attempts field 4 Press the AJ key gt Save 278 RIM Confidential and Proprietary Information Approved Third Parties Delete smartphone data third party applications or media card files Before you delete your BlackBerry smartphone data or media card files consider backing up these items so that you have a copy on your computer CAUTION If you have turned on encryption the process for deleting all smartphone data can take up to an hour to complete You can t stop the process after you start it If you reset your smartphone the process restarts after the smartphone restarts 1 On the Home screen or in a folder click the Opt
201. eld to Telecoil 4 Press the BEEJ key gt Save The H T telecoil indicator appears at the top of the Home screen Related information About hearing aid mode 40 About TTY support When you turn on TTY support and you connect your BlackBerry device to a TTY device that operates at 45 45 bits per second you can make calls to and receive calls from TTY devices Your BlackBerry device is designed to convert received calls to text that you can read on your TTY device If your TTY device is designed for use with a 2 5 mm headset jack you must use an adapter accessory to connect your TTY device to your BlackBerry device To get an adapter accessory that Research In Motion has approved for use with your BlackBerry device visit www shopblackberry com Turn on TTY support 1 From the Home screen press the key 2 Press the RM key gt Options gt TTY 3 Change the TTY field to On 4 Press the EEJ key gt Save ATTY indicator appears in the connections area at the top of the Home screen To turn off TTY support change the TTY field to Off 40 RIM Confidential and Proprietary Information Approved Third Parties Related information Phone options 38 About TTY support 40 Voice mail About your voice mail greeting and voice mail password Depending on your wireless service provider the method for changing your voice mail greeting or voice mail password might differ You should be able to access the options for changing
202. en Change your BlackBerry ID information You can change your user name display name security question and answer and password 1 On the Home screen or in a folder click the Options icon 2 Click Device gt BlackBerry ID 3 Change the fields 4 Press the J key gt Save You can also change your BlackBerry ID information from a computer by going to www blackberry com blackberryid Keep an application running in the background and switch to another application e To switch to another application press and hold the Ea key until the application switcher appears Click an application icon If the application icon that you want does not appear click the Home screen icon and navigate to the application icon that you are looking for e To return to the Home screen if you are not on a call press the key e To return to the Home screen if you are on call press and hold the Ea key until the application switcher appears Click the Home screen icon Note If you press the key while you are on a call you will end the call even if you have switched to another application Related information Close an app so that it is not running in the background 226 225 RIM Confidential and Proprietary Information Approved Third Parties Delete an application If your email account uses a BlackBerry Enterprise Server your organization might not permit you to delete some applications For more information contact your administra
203. en You can also create and delete folders change the folder icon style for folders that you create and move application icons into folders and out of folders You can also select which panels appear on the Home screen by selecting Manage Panels from the Home screen menu Show hide or find an application icon Depending on your theme you might not be able to hide some application icons On the Home screen or in a folder do any of the following e To see all your application icons on the navigation bar click All e To hide an application icon highlight the icon Press the Ea key gt Hide Icon If the icon appears in other panels you can hide the icon in all panels or in the current panel only e To show all hidden application icons press the Ea key gt Show All Icons e To stop hiding an application icon highlight the icon Press the Ea key gt Hide Icon A check mark should not appear beside the Hide Icon field Related information My display changed 215 Move an application icon 1 On the Home screen or in an application folder highlight an application icon 2 Press the ERB key e To move the application icon to a different location on the Home screen click Move Click the new location e To move the application icon into an application folder click Move To Folder Click an application folder e To move the application icon out of an application folder click Move To Folder Click Home or an application folder Add rena
204. en in other panels you can unhide the icon in all panels or in the current panel only If Show All Icons does not appear in the menu there are no apps hidden from view On the Home screen start typing the app name On the Home screen or ina folder click the Options icon Click Device gt Application Management If the app is listed it is installed on your BlackBerry smartphone Tips Freeing and conserving storage space Try to maintain at least 400 KB of available application storage on your BlackBerry smartphone If you find that your smartphone processes are unusually slow try freeing storage space by deleting files that you don t need Changing options for email calendar entries and media files might help you conserve storage space Check how much free storage space you have Delete unneeded files Delete browsing history and clear the cache Reduce the amount of time that your smartphone stores email messages and calendar entries On the Home screen or ina folder click the Options icon Click Device gt Storage On the Home screen or ina folder click the Files icon Find and highlight a file Press the JER key gt Delete On the Home screen click the Browser icon Press the Ea key gt Options Go to the Clear Browsing Data section On the Home screen click the Messages icon or Calendar icon Press the SERJ key gt Options 15 RIM Confidential and Proprietary Information Approved Third Parties Stop
205. en your smartphone and your computer using a USB cable or you can use Bluetooth technology to send media files to or receive media files from a Bluetooth enabled device The USB option in the dialog box that appears when you connect your smartphone to your computer with a USB cable allows you to drag most files from a folder on your computer to a folder on your smartphone or media card The media option in the dialog box allows you to transfer media files that are protected with DRM to and from your smartphone Both options allow you to use the BlackBerry Desktop Software to transfer files to and from your smartphone If you want to manage and preserve the information or the encryption that is associated with your media files when you transfer files between your smartphone and your computer use the media option in the BlackBerry Desktop Software To download the BlackBerry Desktop Software from your computer visit www blackberry com desktop and select the appropriate option for your computer 146 RIM Confidential and Proprietary Information Approved Third Parties Transfer a file from your computer to your smartphone using your smartphone as a USB memory drive You must use the BlackBerry Desktop Software to manage and preserve the information or the encryption that is associated with your media files when you transfer files between your BlackBerry smartphone and your computer 1 Connect your smartphone to your computer using a USB ca
206. ential and Proprietary Information Approved Third Parties PGP protected messages PGP protected message basics About signing and encrypting messages If your email account uses a BlackBerry Enterprise Server that supports this feature you can digitally sign or encrypt messages to add another level of security to email and PIN messages that you send from your BlackBerry smartphone Digital signatures are designed to help recipients verify the authenticity and integrity of messages that you send When you digitally sign a message using your private key recipients use your public key to verify that the message is from you and that the message hasn t been changed Encryption is designed to keep messages confidential When you encrypt a message your smartphone uses the recipient s public key to encrypt the message Recipients use their private key to decrypt the message To send an encrypted PIN message you must have a PIN and an email address for the contact in your contact list Your smartphone uses the email address in your contact list to locate a PGP key or certificate for the contact Sign or encrypt a message You can sign or encrypt email and PIN messages 1 When you are composing a message change the Encoding field 2 If necessary change the Classification field Related information Some signing and encryption options aren t available on my smartphone 96 Encrypt a PGP protected message with a pass phrase By default yo
207. er Server Name Type the network address of the server Base Query Type the base query information for the server using X 509 certificate syntax for example o test rim net Port Type the port number for your organization s network The default port number is 389 Authentication Type Specify whether you must log in to the server Connection Type Specify whether your BlackBerry smartphone uses an SSL connection or a TLS connection to connect to the server Send connection information for a certificate server 1 On the Home screen or in a folder click the Options icon Click Security gt Advanced Security Settings gt Certificate Servers Highlight a certificate server Press the SEJ key gt Email Server or PIN Server ws 296 RIM Confidential and Proprietary Information Approved Third Parties Delete a certificate server 1 On the Home screen or in a folder click the Options icon 2 Click Security gt Advanced Security Settings gt Certificate Servers 3 Highlight a certificate server 4 Press the EEJ key gt Delete Key store About the key store The key store on your BlackBerry smartphone might store the following items To access these items in the key store you must type a key store password e Personal certificates certificate and private key pairs e Certificates that you download using the certificate synchronization tool of the BlackBerry Desktop Software e Certificates that you down
208. er click the Options icon Click Device gt Advanced System Settings gt Cell Broadcasting In the Channels section highlight a cell broadcast channel Press the EM key e To stop receiving messages from the cell broadcast channel click Disable e To delete the cell broadcast channel click Delete Channel BOONE Rename a cell broadcast channel 1 On the Home screen or in a folder click the Options icon 2 Click Device gt Advanced System Settings gt Cell Broadcasting 3 Inthe Channels section highlight a cell broadcast channel 4 Press the BHJ key gt Set Nickname 5 Typeaname for the cell broadcast channel 6 Click OK 7 Press the EM key gt Save Troubleshooting Text messages can t send text messages Depending on your wireless service plan this feature might not be supported Try the following actions e Verify that your BlackBerry smartphone is connected to the wireless network If you re not in a wireless coverage area your smartphone should send the messages when you return to a wireless coverage area e Verify that fixed dialing is turned off 78 RIM Confidential and Proprietary Information Approved Third Parties Related information Turn on or turn off a network connection 8 I m not receiving text messages Depending on your wireless service plan this feature might not be supported Verify that your BlackBerry smartphone is connected to the wireless network If you re not in a wirel
209. er smartphone data if your smartphone is lost stolen or corrupted by an unforeseen issue On the Home screen or in a folder click the Options icon Click Security gt Password Click Set Password Type a password Press the BJ key gt Save To turn off your BlackBerry smartphone password clear the Enable checkbox Gr es ee Nc Related information About the smartphone password 277 forget my smartphone password 10 277 RIM Confidential and Proprietary Information Approved Third Parties Change the smartphone password 1 On the Home screen or in a folder click the Options icon 2 Click Security gt Password gt Change Password Lock or unlock your smartphone You can lock the screen to avoid pressing it or making calls accidentally and if you have set a BlackBerry smartphone password you can also lock your smartphone with a password Depending on how you or your administrator set your password options if you don t use your smartphone for a certain period of time your smartphone might lock with a password automatically Do one of the following e To lock the screen press the fi key on the top left of your smartphone e To unlock the screen press the iy key again e To lock your smartphone with a password on the Home screen or in a folder click the a icon e To unlock your smartphone enter your password Press the key Lock your smartphone when you insert it in the holster 1 On the Home scr
210. eral Options Clear the Confirm Delete check box Press the J key gt Save Onl ge 2 iS 198 RIM Confidential and Proprietary Information Approved Third Parties Typing How to Typing Typing icons These icons appear in the upper right corner of the screen when you type CAP lock capital letter lock z Multi tap mode NUM lock number lock FR Current input language alt Alt mode Typing basics Highlight cut copy or paste text 1 Press and hold the EI key and click the trackpad e To highlight text character by character on the trackpad slide your finger left or right e To highlight text line by line on the trackpad slide your finger up or down 2 Press the BEJ key e To cut the highlighted text click Cut e To copy the highlighted text click Copy 3 Place the cursor where you want to insert the cut or copied text 4 Press the EEJ key gt Paste Hide the touch screen keyboard When the slider is closed your BlackBerry smartphone shows the touch screen keyboard when you click a text field and hides the keyboard when you click the hide bar just above the touch screen keyboard You can hide the keyboard manually to display more content on the screen Click the hide bar just above the touch screen keyboard To show the keyboard again click the Show Keyboard icon in the tool bar at the bottom of the screen Type a symbol Do any of the following 199 RIM Confidential and Proprietary
211. erry smartphone to a TTY device that operates at 45 45 bits per second you can make calls to and receive calls from TTY devices Your BlackBerry smartphone is designed to convert received calls to text that you can read on your TTY device If your TTY device is designed for use with a 2 5 mm headset jack you must use an adapter accessory to connect your TTY device to your BlackBerry smartphone To get an adapter accessory that Research In Motion has approved for use with your BlackBerry smartphone visit www shopblackberry com Turn on TTY support From the Home screen press the key Press the EJ key gt Options gt TTY 3 Change the TTY field to On 4 Press the BEAJ key gt Save N ATTY indicator appears in the connections area at the top of the Home screen To turn off TTY support change the TTY field to Off Related information Phone options 38 About TTY support 40 318 RIM Confidential and Proprietary Information Approved Third Parties Voice dialing Perform an action using a voice command 1 On the Home screen or in a folder click the Voice Dialing icon 2 After the beep say a voice command Related information can t make calls using a voice command 47 Available voice commands Voice command Description Call lt contact name or phone number gt Say this voice command to make a call To perform this task with a Bluetooth enabled device such as a handsfree car kit or wireless headset the pa
212. ers 4 Press the EEJ key gt Save Change or delete a contact Do one of the following e To change a contact on the Home screen click the Contacts icon Highlight a contact Press the Ea key gt Edit Change the contact information Press the EA key gt Save e To change a contact using information on your BlackBerry smartphone such as information in an email or a calendar entry highlight the information you want to add to a contact Press the Ea key gt Add to Contacts gt Add to Existing Contact Click a contact If necessary add contact information Press the Ea key gt Save e To delete a contact on the Home screen click the Contacts icon Highlight a contact Press the Ea key gt Delete Search for a contact in your organization s address book To perform this task your work email account must use a BlackBerry Enterprise Server that supports this feature For more information contact your administrator On the Home screen click the Contacts icon Press the BJ key gt Lookup Type part or all of a contact name Press the key on the keyboard Press the EJ key e To add a contact to your contact list click Add to Contacts e To add all the contacts click Add All to Contacts e To view information for a contact click View e To delete a contact from the contact lookup results click Delete e To delete the contact lookup results click Delete Lookup e To start a new contact lookup click Lookup
213. ertificates To view all the certificates on your BlackBerry smartphone press the Ea key gt Show All Certificates Send a certificate When you send a certificate your BlackBerry smartphone sends the public key but doesn t send the corresponding private key 1 On the Home screen or in a folder click the Options icon 2 Click Security gt Advanced Security Settings gt Certificates 3 Highlight a certificate 4 Press the RM key gt Send via Email or Send via PIN Delete a certificate 1 On the Home screen or in a folder click the Options icon Click Security gt Advanced Security Settings gt Certificates Highlight a certificate Press the BJ key gt Delete wh View the certificate chain for a certificate 1 On the Home screen or in a folder click the Options icon 2 Click Security gt Advanced Security Settings gt Certificates 3 Highlight a certificate 4 Press the ERM key gt Show Chain Certificate status Status indicators for certificates and certificate authority profiles Status indicators for certificates 287 RIM Confidential and Proprietary Information Approved Third Parties Indicator lt a A x Description The certificate has a corresponding private key that is stored on your BlackBerry smartphone or a smart card The certificate chain is trusted and valid and the revocation status of the certificate chain is good The revocation status of the certificate
214. erver you might be able to restore synchronized organizer data to your smartphone over the wireless network To restore synchronized organizer data over the wireless network you must have an activation password For more information contact your administrator Research In Motion recommends that you regularly create and save a backup file on your computer especially before you update any software Maintaining a current backup file on your computer might allow you to recover smartphone data if your smartphone is lost stolen or corrupted by an unforeseen issue About synchronization conflicts A synchronization conflict occurs when you change the same email or organizer data item on your BlackBerry smartphone and in the email application on your computer If you reconcile your email using wireless email reconciliation on your smartphone you can set whether the email on your smartphone or the email on your computer takes precedence when an email reconciliation conflict occurs If you synchronize your organizer data using wireless data synchronization the organizer data on your computer takes precedence over the organizer data on your smartphone when a data synchronization conflict occurs Research In Motion recommends that you regularly create and save a backup file on your computer especially before you update any software Maintaining a current backup file on your computer might allow you to recover smartphone data if your smartphone is los
215. es e To allow your wireless network to decide whether to hide or display your phone number change the Restrict My Identity field to Network Determined 3 Press the FRM key gt Save Turn off the prompt that appears before you delete items You can turn off the prompt that appears before you delete messages call logs contacts calendar entries tasks memos or passwords 1 On the Home screen click the application icon for an application that prompts you before you delete items Press the J key gt Options If necessary click General Options Clear the Confirm Delete check box Press the J key gt Save gO NS Change how you answer or end calls with the holster or the slider 1 From the Home screen press the key 2 Press the EJ key gt Options gt In call Settings e To answer calls automatically when you remove your BlackBerry smartphone from the holster or when you open the slider change the Auto Answer Calls field to Out of Holster Slide Open or Both e To stop answering calls automatically when you remove your smartphone from the holster or when you open the slider change the Auto Answer Calls field to Never e To end calls automatically when you insert your smartphone in the holster or when you close the slider change the Auto End Calls field to Into Holster Slide Close or Both e To stop ending calls automatically when you insert your smartphone in the holster or when you close the slider change t
216. es a BlackBerry Enterprise Server you can also receive service books on your smartphone using the BlackBerry Desktop Software For more information see the Help in the BlackBerry Desktop Software On the Home screen or in a folder click the Options icon Click Device gt Advanced System Settings gt Service Book Highlight a service book Press the EM key e To accept a service book click Accept e To delete a service book click Delete e To restore a service book click Undelete ge G0 IN Run a diagnostic report If you cannot connect to the wireless network or access services such as email messaging your wireless service provider or administrator might ask you to run and submit a diagnostic report Your wireless service provider or administrator can use the report to help you troubleshoot the issue 1 On the Home screen or in a folder click the Options icon 2 Click Networks and Connections gt Mobile Network 3 Press the ERM key gt Diagnostics Test 4 Press the EJ key gt Run Related information can t run or submit a diagnostic report 310 View submit or delete a diagnostic report On the Home screen or in a folder click the Options icon Click Networks and Connections gt Mobile Network Press the EJ key gt Diagnostics Test Highlight a report Press the EM key e To view the diagnostic report click View Report Ce ee 309 RIM Confidential and Proprietary Information Approved T
217. es don t appear correctly Try the following actions e Wait for a short period of time Your BlackBerry smartphone receives long messages and attachments in sections e Try downloading external pictures Press the JEG key gt Get Images e Try viewing your message in plain text Press the FAM key gt Get Plain Text Related information View email in plain text format 56 Some email folders appear dimmed If you can t forward email from an email folder the check box beside the folder appears dimmed Try the following actions e Wait for a few seconds The email folders might become available after a short period of time e Turn off wireless email reconciliation and then turn it on again Related information Synchronize email over the wireless network 6 Email filters aren t working correctly Try the following actions e Verify that your email filters are turned on e Verify that your email filters appear in the order that you want your BlackBerry smartphone to apply them to email messages Related information Email filters 50 The number of new or unopened messages is different than expect The number of new or unopened messages includes saved messages and filed messages If you have set your BlackBerry smartphone to hide filed messages and you receive a new message from an email folder in the email application on your computer other than your inbox your smartphone files the message Related information View filed m
218. es more than one possible match to a voice command your smartphone presents you with a list of possible matches or a choice list You can turn off choice lists so that your smartphone always selects the best match and dials the phone number automatically 1 On the Home screen or in a folder click the Options icon 2 Click Call Management gt Voice Dialing 3 Set the Choice Lists field to Always Off 4 Press the SERJ key gt Save 46 RIM Confidential and Proprietary Information Approved Third Parties Troubleshooting Voice commands can t make calls using a voice command Try the following actions e Verify that your BlackBerry smartphone is connected to the wireless network e If you re using a Bluetooth enabled device such as a hands free car kit or wireless headset verify that the Bluetooth enabled device supports this feature and that you have paired the Bluetooth enabled device with your BlackBerry smartphone e Verify that your screen is unlocked e Verify that the language that you use to say voice commands is the same as the voice dialing language that you have set in the language options Certain languages might not be supported My smartphone doesn t recognize names or numbers in voice commands Try the following actions e Say the first name and the last name of your contact e Improve voice recognition of numbers 47 RIM Confidential and Proprietary Information Approved Third Parties Messages
219. es on your BlackBerry smartphone that are sent using IBM Lotus Notes native encryption You might also be able to send forward or reply to messages using IBM Lotus Notes native encryption Before you can send or receive IBM Lotus Notes native encrypted messages you must import your IBM Lotus Notes ID file using Lotus iNotes previously known as IBM Lotus Domino Web Access or using the BlackBerry Desktop Software For more information about importing your IBM Lotus Notes ID file using the BlackBerry Desktop Software see the Help in the BlackBerry Desktop Software When you send or receive IBM Lotus Notes native encrypted messages you might be prompted to type your IBM Lotus Notes ID password Prerequisites IBM Lotus Notes native encryption e Your BlackBerry smartphone must be associated with an email account that uses a BlackBerry Enterprise Server for IBM Lotus Domino e Your computer must be running IBM Lotus Notes 7 0 or later with an email account on an IBM Lotus Domino server 7 0 or later e You must import your IBM Lotus Notes ID file using Lotus iNotes previously known as IBM Lotus Domino Web Access or using the BlackBerry Desktop Software Encrypt a message using IBM Lotus Notes native encryption 1 When composing forwarding or replying to a message change the Encoding field to Lotus Notes Encryption 2 If you are prompted type your IBM Lotus Notes ID password 97 RIM Confid
220. eseceeeceeeceeeseeeaeceeceeeceeeceeseseseeeceeecaeeeseceeeseeesesseaseaeseaesaecaeeceeecaessaeseeeseeeeneseaeenaeeees BONS E aa a a a a AA How to Browser Troubleshooting Browser Tasks aNd MEMOS eirinen aa N TN O N N E E A N N N E AEA Create a task OF MEMO sxieseis nevesnsscarintiziseutaceasentusanasecuameaczsanraneiacavapseaacen ons snsnea coavssapsaapceaedis lt puiaan ianseaeayejdeiPeaizaaesauada guasaiatideaeeneadeunrnaupaa nen ante Send a taskOr MEMO siscsssssesectsccisces saves teascscesaessevavshsskadesasssicsasausnscvacecsesatesesandatasavaasataxesutvasaseitsssiaiasdssadaddacscdyssatestevasatescaversiaacavagssaacalsesuastseavevei da Change Or deleted task Or Meneses sais cass csscsngescedasacsccvsdeageaacvasteaesdcdssbeevanesddcavaevacdsesnviedecanacvasa beaded E ENEE EE NE NER AE E A RAPERE ENE E EERE Change the Status OF atasko ccccsececevsesiziesisicdesdeszdaddeevos cles sinsudnacdsastsddcaais etic A EA A jazi oasis E A NEEN Hidecompleted taSKS eicsdcc ceasnadessacncasedensuvstassusiwasdesneveteesiteasvescsssoadleausvaae ssanosagien steastauasapevaptedivcasniua a EEA E NEMA E EAEE EE E ANER K ENEN ani GE aE Show tasksin the calendars icccsssccsscssves sctecevsassiesesavsattsceacsncscessavessscacsctsazasasaasucsvacuaias atest ges shasessciatasacsvassaacosavacatastovsiaidstevestidacavasasadeatevssaseoassaet sa Synchronizing tasks and memos About categories Categorize a contact task or Memo Create a categ
221. ess F To find the next instance of the text press V Press S Press the Shift key and the Space key Press the Space key Press T Press B 23 RIM Confidential and Proprietary Information Approved Third Parties Calendar shortcuts Depending on the typing input language that you are using some shortcuts might not be available For shortcuts to work in Day view press the Ea key gt Options Click Calendar Display and Actions Clear the Enable Quick Entry check box Schedule an appointment Change to Agenda view Change to Day view Change to Week view Change to Month view Move to the next week month or day in Agenda view Move to the previous week month or day in Agenda view Move to the current date Move to a specific date Search shortcuts Press C Press A Press D Press W Press M Press the Space key Press the Shift key and the Space key Press T Press G Depending on the typing input language that you re using some shortcuts might not be available Search for an item on your BlackBerry smartphone Search for a contact in a list of contacts Search for text in a message Search for text in a file or an attachment Search for text on a webpage Search for text in a presentation Start typing on the Home screen Type part or all of a contact name or type initials separated by a space Press S Press F Press F Press F Note You can change what happens when you type on the Home scr
222. ess coverage area you should receive messages when you return to a wireless coverage area can t turn on cell broadcasting If your BlackBerry smartphone uses a SIM card your SIM card might not support the display languages that you have selected for cell broadcast messages Clear the checkbox beside all the languages that your SIM card doesn t support Related information Delete a language 210 can t attach a file to a text message Depending on your wireless service provider if you attach a video you might not be able to attach another file or create a slide show Try the following actions e Verify that the file is a vcf vCard file an ics iCalendar file or a media file for example a jpg file gif file or midi file e Verify that the file isn t copyright protected e f templates are available for your BlackBerry smartphone use a blank template to compose your text message can t use a shortcut to view one type of message in a message inbox If you switch BlackBerry smartphones and you restore smartphone data from your previous smartphone to your current smartphone the message inbox shortcuts for your previous smartphone replace the message inbox shortcuts for your current smartphone To view the shortcuts for viewing one type of message in a message inbox view your list of saved searches 79 RIM Confidential and Proprietary Information Approved Third Parties PIN messages How to PIN mes
223. ess the key twice change the Style field to Multitap The Portrait Keyboard Type field must be set to Reduced in Options gt Typing and Language gt Keyboard to have this option e To set your smartphone to suggest spelling corrections as you type change the Style field to Corrective 4 Press the ERM key gt Save Type text using the predictive input method When you are typing text perform any of the following actions e To select the highlighted suggestion and start typing a new word press the Enter key e To select the highlighted suggestion and continue typing the same word click the word e To ignore the suggestions keep typing 201 RIM Confidential and Proprietary Information Approved Third Parties About typing using different keyboard styles When you need to type your BlackBerry smartphone displays one of three keyboard styles automatically based on the field that you type in and the orientation of your smartphone If you re using your smartphone in portrait view you can switch between the SureType keyboard multi tap keyboard and full keyboard and you can set one of these keyboard styles to be your default If you re using your smartphone in landscape view you can type using the full keyboard Type text using SureType technology To perform this task you must be using your BlackBerry smartphone in portrait view with the touch screen keyboard 1 Press the letter key once for each letter in a word 2 Do
224. essages 60 68 RIM Confidential and Proprietary Information Approved Third Parties Hide messages from the Messages application 57 Hide filed email from the message inbox 60 can t use a shortcut to view one type of message in a message inbox If you switch BlackBerry smartphones and you restore smartphone data from your previous smartphone to your current smartphone the message inbox shortcuts for your previous smartphone replace the message inbox shortcuts for your current smartphone To view the shortcuts for viewing one type of message in a message inbox view your list of saved searches Some features aren t available on my smartphone The availability of certain features on your BlackBerry smartphone might be affected by items such as your smartphone model and wireless service plan Depending on your messaging service plan some features or options might not be available in the message options on the Email Preferences screen If your email account uses a BlackBerry Enterprise Server your organization might not have set up some features or might prevent you from using some features or options If your administrator has set an option for you a lock indicator appears beside the option field For more information about the features that are available on your smartphone contact your wireless service provider or administrator or visit www blackberry com go devices Related information Feature availability O Text
225. ettings again To stop forwarding calls change the Forward Calls field to Never Add change or delete a call forwarding number To perform this task your wireless service provider must set up your SIM card or BlackBerry device for this service 1 From the Home screen press the Send key Press the SEJ key gt Options gt Call Forwarding Press the EJ key e To add a call forwarding number click New Number Type a phone number Press the key on the keyboard e To change a call forwarding number click Edit Numbers Highlight a phone number Press the Ea key gt Edit Change the phone number Press the key on the keyboard e To delete a call forwarding number click Edit Numbers Click a phone number Click Delete 4 Press the EEJ key gt Close About call blocking The blocked calling feature allows you to block all incoming calls or block incoming calls only when roaming You can also block all outgoing calls and all outgoing international calls or you can block outgoing international calls only when roaming To use the blocked calling feature your BlackBerry device must use a SIM card and your wireless service provider must set up your SIM card for this service and provide you with a call blocking password Depending on your wireless service provider and wireless network this feature might not be supported Block calls To perform this task your BlackBerry device must use a SIM card and your wireless service provider mu
226. eturn to the browser after you send the message press the key Send a link or picture from a web page 1 Ona web page pause on or highlight a link or picture 2 Press the BEM key gt Send Link or Send Image Link 3 Click a message type To return to the browser after you send the message press the key Browser bookmarks About bookmarks for web pages You can add bookmarks for web pages that you visit frequently When you add a bookmark you can set whether you want the browser to check the web page for updates periodically Bookmarks for web pages that have been updated since the last time you visited them appear in italic 164 RIM Confidential and Proprietary Information Approved Third Parties Add a bookmark for a web page 1 Ona web page press the EJ key gt Add to Bookmarks 2 Inthe Title field type a name for the bookmark 3 Inthe Folder field click the folder that you want the bookmark to appear in 4 Click Add If you visit the web page offline the browser displays the content that was current the last time that you viewed the web page online Change or delete a bookmark for a web page 1 On the Home screen click the Browser icon 2 Press the ERM key gt Bookmarks 3 Highlight a bookmark 4 Press the EJ key e To change a bookmark click Edit Change the bookmark Press the key Click Save e To delete a bookmark click Delete Send a bookmark for a web page 1 On the Home screen c
227. etwork Related information Delete a message 56 Synchronize organizer data over the wireless network Research In Motion recommends that you regularly create and save a backup file on your computer especially before you update any software Maintaining a current backup file on your computer might allow you to recover smartphone data if your smartphone is lost stolen or corrupted by an unforeseen issue In the Contacts application Calendar application Tasks application or MemoPad press the e key gt Options If necessary click a calendar or contact list Select the Wireless Synchronization checkbox Press the ERJ key gt Save If you use the BlackBerry Internet Service you must use the BlackBerry Desktop Software to synchronize calendar data For more information see the Help in the BlackBerry Desktop Software ON or Related information Some characters in calendar entries don t appear correctly after synchronization 180 About synchronization conflicts 54 About synchronization conflicts A synchronization conflict occurs when you change the same email or organizer data item on your BlackBerry smartphone and in the email application on your computer If you reconcile your email using wireless email reconciliation on your smartphone you can set whether the email on your smartphone or the email on your computer takes precedence when an email reconciliation conflict occurs If you synchronize your organizer d
228. evice model and messaging application supports importance levels for messages the importance level will also be indicated to the recipient 1 On the Home screen click the Text Messages icon 2 Press the EEJ key gt Options e To set the importance level for text messages in the SMS Text section change the Priority field e To set the importance level for text messages with an attachment in the MMS section in the Message Filtering section change the Importance field 3 Press the FRM key gt Save Request delivery notification or read notification for a text message 1 On the Home screen click the Text Messages icon 2 Press the ERM key gt Options 3 Inthe MMS section do one of the following e To receive notification when the message is delivered to the recipient select the Confirm Delivery check box e To receive notification when the recipient opens the message select the Confirm Read check box 4 Press the RM key gt Save Stop a message from sending You can stop a message from sending only if a clock icon appears beside the message 1 On the Home screen click the Messages icon 2 Highlight the message 3 Press the FRM key gt Delete 72 RIM Confidential and Proprietary Information Approved Third Parties Set whether pressing the Enter key sends text messages You can stop your text messages from being sent each time that you press the J which might prevent you from accidentally sending a messag
229. ey gt New Folder If necessary change the location that the folder is created in Type a name for the folder Click OK ge a o Move rename or delete a file 1 On the Home screen or in a folder click the Media icon or Files icon 2 Find and highlight a file 3 Press the ERB key e To move a file click Cut Navigate to a location Click Paste e To rename a file click Rename Type a name for the file Click Save e To delete a file click Delete View properties for a file You can view the size author publication date and other properties of a file 1 On the Home screen or in a folder click the Media icon or Files icon 2 Find and highlight a file 3 Press the EFM key gt Properties Related information Hide a file or folder 107 View a hidden file or folder 107 Import pictures to the Pictures application Importing pictures from other folders on your BlackBerry smartphone or media card into the Pictures application allows you to have access to your pictures while maintaining your existing folder structures and file locations 1 On the Home screen click the Media icon gt Pictures icon 2 Press the Ea key gt Import Pictures Folders that contain pictures that aren t saved in the Picture Library folder or Camera Pictures folder appear 3 Select the checkboxes beside the folders that you want to import 4 Click Import Pictures To delete the folders from the Pictures application highlight the fo
230. f the BlackBerry Desktop Software For more information see the Help in the BlackBerry Desktop Software Related information Synchronize email over the wireless network 6 Some messages no longer appear on my smartphone If the application storage on your BlackBerry smartphone is full or you have more than 65 000 email messages PIN messages and text messages your smartphone deletes the oldest messages from the message list Your smartphone doesn t delete saved messages If wireless email reconciliation is turned on and in the message options the Delete On field is set to Mailbox amp Handheld email that you delete in the email application on your computer is also deleted from your smartphone A message attachment or Google Mail conversation is cut short or doesn t appear Try the following actions e Wait for a short period of time Your BlackBerry smartphone receives long messages and attachments in sections e If More available appears at the end of the message or attachment press the Ea key gt More or More All e If part of a Google Mail conversation doesn t appear press the Ea key gt More of Conversation 67 RIM Confidential and Proprietary Information Approved Third Parties e If you re downloading an attachment cancel the download and wait for a short period of time Try downloading the attachment again Related information Receive only the first section of long email messages 61 HTML email messag
231. fer option that best suits what you want to do For more information about synchronizing media files see the Help in the BlackBerry Desktop Software Related information Transfer a file from your computer to your smartphone using your smartphone as a USB memory drive 6 Send a media file You can send your pictures and videos to applications that you have installed such as Facebook for BlackBerry smartphones and YouTube for BlackBerry smartphones You can select and send multiple picture files at one time You can only send media files that you have added 1 On the Home screen click the Media icon Click a media type If necessary click a category Highlight a media file Press the EJ key e To send pictures or a video click Send Click a message type or an application e To send an audio file click the send option for a message type vig tS 6 If necessary turn on Bluetooth technology and choose a device or pair with a device Receive a media file using Bluetooth technology To perform this task you must turn on Bluetooth technology When a media file is sent to your BlackBerry smartphone using Bluetooth technology a dialog box appears on the screen 1 Inthe Accept connection request dialog box click Yes 2 Inthe Do you want to receive the incoming data dialog box click Yes Your smartphone stores each received file in the folder that matches each file s type Related information Turn on or turn off B
232. fer options in the BlackBerry Desktop Software e If you encrypted the media files on your media card using an encryption key that your BlackBerry smartphone generated and you re trying to open an encrypted media file on your computer or a device other than the BlackBerry smartphone that you used to encrypt the file insert the media card into the BlackBerry smartphone that you used to encrypt the file On the Home screen or in a folder click the Options icon Click Security gt Encryption In the Media Card section change the Mode field to Device Password Related information About file encryption 268 My smartphone isn t using the correct ring tone or wallpaper If you re using a ring tone or wallpaper picture that you encrypted on your BlackBerry smartphone or on the media card using your smartphone password and you reset your smartphone unlock your smartphone Related information Lock or unlock your smartphone 7 Voice notes How to Voice notes Record a voice note 1 On the Home screen or in the Applications folder click the Voice Notes Recorder icon 2 Click the record icon 3 Do any of the following e To pause recording click the pause icon To resume recording click the record icon e To stop recording click the pause icon Click the stop icon Note When you stop recording a voice note the voice note is automatically saved Play a media file 1 On the Home screen click the Media icon Click a media type
233. file on your computer especially before you update any software Maintaining a current backup file on your computer might allow you to recover smartphone data if your smartphone is lost stolen or corrupted by an unforeseen issue 232 RIM Confidential and Proprietary Information Approved Third Parties Update the BlackBerry Device Software from a website If your email account uses a BlackBerry Enterprise Server you might not be able to perform this task Check with your administrator for BlackBerry Device Software updates that have been approved for use in your organization Research In Motion recommends that you regularly create and save a backup file on your computer especially before you update any software Maintaining a current backup file on your computer might allow you to recover smartphone data if your smartphone is lost stolen or corrupted by an unforeseen issue 1 From your computer visit www blackberry com update 2 Click Check for Updates 3 Connect your BlackBerry smartphone to your computer 4 Complete the instructions on the screen Related information My smartphone doesn t have enough available storage space to update the BlackBerry Device Software 235 Update the BlackBerry Device Software using the BlackBerry Desktop Software Research In Motion recommends that you regularly create and save a backup file on your computer especially before you update any software Maintaining a current backup file on you
234. for messages You can search for messages on your BlackBerry smartphone You might also be able to search for messages in the email application on your computer or in another associated email account if your email account uses the BlackBerry Internet Service or a BlackBerry Enterprise Server that supports this feature On the Home screen click the Messages icon e To search for messages based on the subject highlight a message Press the e key gt Search by gt Subject e To search for messages based on the sender highlight a message Press the Ea key gt Search by gt Sender e To perform an advanced search press the Ea key gt Search by gt Advanced Specify the search criteria To save the search criteria press the Ea key gt Save Click Search e To search for messages using the criteria from your last advanced search press the Ea key gt Search by gt Advanced Press the EJ key gt Last Note If you search for messages your smartphone doesn t search attachments To stop a search press the key Message search criteria Field Description Search Messages Specify whether you search for messages that are on your BlackBerry smartphone or for messages that are in an email application on your computer Name Specify one or more contacts or email addresses that your smartphone should search for in messages To widen the search you can also specify part of a name Appears in Change the type of address field tha
235. formation My display changed 215 Set options for backlighting 1 On the Home screen or in a folder click the Options icon 2 Click Display gt Screen Display 3 Do any of the following e To change the brightness of the backlight for the screen change the Backlight Brightness field e To change the length of time that the backlight stays on when you are not touching your BlackBerry smartphone change the Backlight Timeout field e To stop the backlight from adjusting to lighting conditions clear the Automatically Dim Backlight checkbox 4 Press the BEEJ key gt Save Related information The screen turns off 11 Change the display font 1 On the Home screen or in a folder click the Options icon 2 Click Display gt Screen Display 3 Change the font fields 4 Press the BJ key gt Save Related information Use grayscale or reverse contrast for the screen display 213 Screen display 211 211 RIM Confidential and Proprietary Information Approved Third Parties Organizing applications on the Home screen About organizing application icons Application icons can appear on the Home screen or in folders on the Home screen If you cannot see all your application icons they might be hidden You can make all your application icons visible on the Home screen or in folders by selecting Show All Icons from the Home screen menu You can reorder application icons to change which icons appear first on the Home scre
236. from being compromised such as avoiding leaving your smartphone unattended Research In Motion recommends that you regularly create and save a backup file on your computer especially before you update any software Maintaining a current backup file on your computer might allow you to recover smartphone data if your smartphone is lost stolen or corrupted by an unforeseen issue Set a smartphone password On the Home screen or ina folder click the Options icon Click Security gt Password Encrypt contacts and files On the Home screen or ina folder click the Options icon Click Security gt Encryption Back up your smartphone data to your computer Use the backup tool in the BlackBerry Desktop Software to back up your smartphone data to your computer To download the BlackBerry Desktop Software from your computer visit www blackberry com desktop and select the appropriate option for your computer Back up your smartphone data to a media card Onthe Home screen click the Setup icon In the Setup section click Device Switch gt Save Data Related information Set a smartphone password 277 Turn on encryption 268 Tips Managing indicators Indicators tell you that there is something new or updated such as a new message voice message or feed or they inform you of the status of something such as the battery or network connection Indicators often appear on app icons new content within apps and at the top of the Home screen 1
237. ges icon 2 Press the Ea key gt Options gt Message Display and Actions e To change the order of the subject line and sender change the Display Order field e To change how messages are separated change the Separators field e To change how many messages can fit on the screen change the Display Message Header On field 3 Press the ERM key gt Save Use color to differentiate work messages from other messages To perform this task your work email account must use a BlackBerry Enterprise Server that supports this feature For more information contact your administrator 1 On the Home screen or in a folder click the Options icon 2 Click Display gt Message Categorization 3 Inthe Message Outline Colors section do any of the following e To set an outline color for email that is sent to your BlackBerry smartphone through a BlackBerry Enterprise Server change the Enterprise Messages field e To set an outline color for your other messages change the Other Messages field 4 Press the ERM key gt Save Note PIN messages might use the outline color that you have set for your work email For more information contact your administrator Storing and filing email About synchronization of email folders You can add change or delete email folders in the email application on your computer or in the Messages application on your BlackBerry smartphone If wireless email reconciliation is turned on and your email account use
238. gt Archive Highlight a message or conversation Press the SEJ key gt Move to Inbox Poe Se Report soam messages sent to your Google Mail account When you report a Google Mail message as a spam message it s deleted from your BlackBerry smartphone If you report a message that is part of a conversation all of the messages in the conversation are also reported as spam 1 On the Home screen click the Messages icon 2 Highlight a Google Mail message or conversation 3 Press the RM key gt Report Spam 4 If necessary click Yes 65 RIM Confidential and Proprietary Information Approved Third Parties Troubleshooting Email can t send messages Try the following actions Verify that your BlackBerry smartphone is connected to the wireless network If the menu item for sending a message doesn t appear verify that you have added an email address a PIN or a phone number for your contact If you created an email address or added an existing email address to your smartphone using the email setup screen in the Setup application verify that you have received an activation message on your smartphone from the BlackBerry Internet Service If you haven t received an activation message the message might take a short period of time to arrive in the Setup application open the email setup screen to send a service book to your smartphone If you haven t received a registration message from the wireless network register
239. gt Revoke gt Yes Change the Reason field Click OK OF OT Ne PGP key revocation reasons Reason Description Unknown The revocation reason does not match any of the predefined reasons Superseded A new PGP key is replacing an existing PGP key Key Compromise A person who is not the key subject might have discovered the private key value Key Retired The PGP key is no longer used User ID Invalid The user information for the PGP key is not valid 294 RIM Confidential and Proprietary Information Approved Third Parties PGP key options Change the display name for a PGP key a a on On the Home screen or in a folder click the Options icon Click Security gt PGP Highlight a PGP key Press the J key gt Change Label Type a display name for the PGP key Click OK Turn off the display name prompt that appears when you add a PGP key to the key store Ot ae UN a On the Home screen or in a folder click the Options icon Click Security gt Advanced Security Settings gt PGP Keys Press the GM key gt Fetch PGP Keys Press the J key gt Options Change the Prompt for Label field to No Press the SRJ key gt Save When you add a PGP key your BlackBerry smartphone uses the name that the PGP Universal Server set for the key when it generated the key Turn off the fetch status prompt that appears when you add a PGP key to the key store 1 2 3 4 On the Home screen or in a folder click
240. gt Save oie oS Change the amount of time before the media player screen closes If you pause or stop a media file for a certain period of time the media player screen closes to optimize the performance of your BlackBerry smartphone 1 On the Home screen click the Media icon 2 Press the EEJ key gt Media Options 3 Change the Close Media Player When Inactive field Turn off media card support When you turn off media card support your BlackBerry smartphone can t access the files that are on your media card 1 On the Home screen or in a folder click the Options icon 2 Click Device 3 Click Storage 126 RIM Confidential and Proprietary Information Approved Third Parties 4 Clear the Media Card Support checkbox 5 Press the ERM key gt Save About transferring and synchronizing media files You can connect your BlackBerry smartphone to your computer to transfer and synchronize files between your smartphone and your computer using a USB cable or you can use Bluetooth technology to send media files to or receive media files from a Bluetooth enabled device The USB option in the dialog box that appears when you connect your smartphone to your computer with a USB cable allows you to drag most files from a folder on your computer to a folder on your smartphone or media card The media option in the dialog box allows you to transfer media files that are protected with DRM to and from your smartphone Both option
241. he Auto End Calls field to Never 3 Press the ERM key gt Save Change how you answer calls with a headset If your BlackBerry smartphone is paired with a Bluetooth enabled headset or you have a headset plugged into your smartphone you can set your smartphone to answer calls automatically after 5 seconds From the Home screen press the key Press the SEJ key gt Options gt In call Settings e To answer calls automatically after 5 seconds change the Auto Answer Calls field to After 5s Bluetooth Headset Only e To stop answering calls automatically after 5 seconds change the Auto Answer Calls field to Never 3 Press the ERM key gt Save 39 RIM Confidential and Proprietary Information Approved Third Parties Reset a call timer A call timer provides the estimated duration of calls For more information about the exact duration of a call contact your wireless service provider 1 From the Home screen press the key 2 Press the EM key gt Status gt Last Call or Total Calls gt Clear Timer 3 Press the ERM key gt Save About hearing aid mode In hearing aid mode or telecoil mode the magnetic signal of your BlackBerry device is modified to an appropriate level and frequency response to be picked up by hearing aids that are equipped with telecoils Turn on hearing aid mode 1 From the Home screen press the key 2 Press the RM key gt Options gt Hearing Aid Mode 3 Change the Mode Enabled fi
242. he Compass icon 2 Press the ERM key gt Location on Map To return to the Compass application press the EHF key gt Close Related information Navigate to a destination 218 Navigate to a destination You can use the Compass application to help you navigate by direction rather than by a driving route for example if you are in an area with no roads or if you are walking to your destination 1 On the Home screen or in the Applications folder click the Compass icon 2 Press the ERM key gt Set Destination e To find your destination on the map place the cursor on the map e To search for a specific location in the Search field type the address or the latitude and longitude coordinates Click the destination e To search for a point of interest such as a business or landmark in the Search field type the information for the point of interest Click the destination 3 Press the EM key gt Select Location The compass displays the direction of the destination To clear the destination from the compass press the Ea key gt Clear Destination Calibrate the compass manually When Calibration required appears at the bottom of the screen you should calibrate the compass manually for a more accurate compass reading 1 On the Home screen or in the Applications folder click the Compass icon 2 Press the RM key gt Calibration 3 Flip and tilt your BlackBerry smartphone until it vibrates 218 RIM Confi
243. hird Parties e To submit the diagnostic report click Email Report or PIN Report e To delete the diagnostic report click Delete e To delete all diagnostic reports click Delete All Related information can t run or submit a diagnostic report 310 Set a default recipient for diagnostic reports If you set the default recipient each time that you submit a diagnostic report your BlackBerry smartphone sends the report to that recipient If you want to specify a recipient each time that you submit a report don t set the default recipient On the Home screen or in a folder click the Options icon Click Networks and Connections gt Mobile Network Press the BEJ key gt Diagnostics Test Press the BJ key gt Options Type the contact information Press the EJ key gt Save Oy Oe eS can t run or submit a diagnostic report Try the following actions e Try running the diagnostic report again In the diagnostic report press the Ea key gt Repeat All Steps e Verify that your BlackBerry smartphone is connected to the wireless network e If you cannot submit a diagnostic report to an email address try submitting the report to a PIN Likewise if you can t submit a diagnostic report to a PIN try submitting the report to an email address Related information Run a diagnostic report 309 View submit or delete a diagnostic report 309 Find your smartphone model number and version of the BlackBerry Device Software
244. ht receive an error message if the picture is copyright protected over a certain file size or isn t in a JPG or PNG format If the picture isn t copyright protected and if you have a third party image editing application you might be able to reduce the size of your picture or change the format of your picture to JPG or PNG and then try to rotate the picture again can t save media files Your BlackBerry smartphone or media card might not have enough available storage to store media files Try the following actions e If you re trying to save a media file to your smartphone delete old data or messages from your smartphone e If you re trying to save a media file on your media card delete old media files e Inthe camera options verify that the Image Size field isn t set to Large Large pictures use more storage space than smaller pictures Related information Delete a message 56 Move rename or delete a file 106 Change the size of pictures that you take 137 Change the video size and format 132 can t open media files Try the following actions 149 RIM Confidential and Proprietary Information Approved Third Parties e If you re trying to open a media file on your BlackBerry smartphone and your smartphone is connected to your computer disconnect your smartphone from your computer e If you re trying to open a media file on your computer using your smartphone as a USB drive verify that you have closed the media trans
245. i ON About direct Internet connections for third party applications Some third party applications that you add to your BlackBerry smartphone might require a direct TCP or HTTP connection to the Internet For example a stock price application might need to connect to the Internet to retrieve the latest stock prices You might have to set the APN that the third party application uses for this connection Set up a direct Internet connection for a third party application To get the user name and password for the APN contact your wireless service provider 1 On the Home screen or in a folder click the Options icon 2 Click Device gt Advanced System Settings gt TCP IP 3 Type the APN information 4 Press the EEJ key gt Save 304 RIM Confidential and Proprietary Information Approved Third Parties Turn on safe mode When you start your BlackBerry device you can turn on safe mode to prevent third party applications from running automatically This safe mode enables you to troubleshoot or remove any unwanted applications 1 Remove and reinsert the battery 2 When the red LED light goes out press and hold the Escape key as the device is loading 3 When the dialog appears click OK When safe mode is on a safe mode indicator appears in the device status section of the Home screen To turn off safe mode repeat step 1 Turn off a prompt for a third party application connection 1 On the Home screen or in a folder clic
246. ial and Proprietary Information Approved Third Parties Troubleshooting Clock The time on my smartphone isn t correct 1 On the Home screen or in the Applications folder click the Clock icon Press the BJ key gt Set Time Try one of the following actions e Ifthe Update Time field is set to Automatic press the Ea key gt Update Time e If you ve traveled to a different time zone set the Time Zone field to display the correct time zone e If you re in a region that has recently made changes to daylight saving time or has switched to a different time zone you might need to update the time zone data on your BlackBerry smartphone To update the time zone data press the e key gt Get Time Zone Updates For this feature to be supported your wireless service plan must include data services such as email messages or browser service If your email account uses a BlackBerry Enterprise Server you might not be able update your time zone data For more information contact your administrator Related information Display a second time zone on the clock 190 Set the date and time 190 193 RIM Confidential and Proprietary Information Approved Third Parties Tasks and memos Create a task or memo You can create tasks in the Tasks application or Calendar application and you can make any of your tasks visible in the calendar 1 On the Home screen click the Calendar icon or in the Applications folder click the Tasks icon
247. ick the Options icon Click Device gt Auto On Off On the Home screen or ina folder click the Options icon Click Display gt Screen Display On the Home screen click the connections area at the top of the screen or click the Manage Connections icon Click a network connection to clear the checkbox In an app press the SERJ key gt Close On the Home screen click the Sound and Alert Profiles icon Click Change Sounds and Alerts When you are replying to a message press the J key gt Delete Original Text On the Home screen click the Camera icon Click the flash icon at the bottom of the screen until the flash off indicator appears Every few months use a cotton swab or dry cloth to clean the metal contacts on the battery and the smartphone RIM Confidential and Proprietary Information Approved Third Parties Change your ring tone notifiers or reminders 27 Turn on or turn off a network connection 8 Set options for backlighting 211 Set your smartphone to turn on and turn off automatically 264 Tips Finding apps Look in a folder on your Home screen Make all hidden apps visible on the Home screen Search for an app Verify that the app is installed Some apps are located in folders on your Home screen Click a folder to see what apps are inside On the Home screen press the Ea key gt Show All Icons To unhide the app highlight it and then click Hide Icon to clear the check mark If the icon is hidd
248. idential and Proprietary Information Approved Third Parties Keep an application running in the background and switch to another application 225 Change what happens when you type on the Home screen 0 Assign an application to a Convenience key 207 Tips Extending battery life For full instructions click the links under Related information at the bottom Set your BlackBerry smartphone to turn on and turn off automatically You can set your smartphone to turn off while you aren t using it for an extended period like when you sleep Data you receive when the smartphone is turned off automatically updates when the smartphone turns on Set backlighting to remain on for a shorter period of time and lower its brightness Turn off network connections you aren t using Close apps when you re finished with them When you switch from one app to another some apps such as the Browser app or the Music app run in the background which uses battery power Switch your vibrating notifications to sound notifications or LED notifications lower the volume of your sound notifications or select a shorter ring tone Delete the original text from a reply message If your smartphone has a camera flash turn off the flash Keep your battery connections clean Keeping the battery clean extends the life of your battery Related information Delete the original text from a reply message 50 14 On the Home screen or ina folder cl
249. ider Error 603 This message appears when there is an application error e Reload your BlackBerry Device Software The reload process deletes your smartphone data e Ifthe error message still appears after you reload your BlackBerry Device Software contact your wireless service provider Related information BlackBerry Device Software 232 Security basics 277 Reset your smartphone 264 Reload the BlackBerry Device Software using the BlackBerry Desktop Software Before you reload the BlackBerry Device Software download and install the latest version of the BlackBerry Desktop Software 230 RIM Confidential and Proprietary Information Approved Third Parties You may need to reload the BlackBerry Device Software to resolve a technical issue It might take up to an hour to reload the BlackBerry Device Software During that time you can t disconnect your BlackBerry smartphone from your computer Note You might not be able to back up your smartphone data if you are reloading the BlackBerry Device Software to resolve a technical issue such as an application error 1 Ga eS 6 Connect your smartphone to your computer Open the BlackBerry Desktop Software In the BlackBerry Desktop Software click Update To download the most recent version of your BlackBerry Device Software click Get update Do any of the following e To keep a backup file of your smartphone data and settings select the Back up your device data check
250. if their smartphone supports this feature 1 Inthe meeting notes or in the meeting location field type CCP and the participant conference call bridge number Do not include spaces Type a lowercase x Do not include spaces before or after the x Type the participant access code Type a space after the participant access code Type CCM and the moderator conference call bridge number Do not include spaces Type a lowercase x Do not include spaces before or after the x Type the moderator access code Type a space after the moderator access code 9 der Os Example If the participant and moderator conference call bridge number is 1 800 555 5555 the moderator access code is 55555 and the participant access code is 55551 type CCP 18005555555x55555 CCM 18005555555x55551 followed by a space Enter a conference call meeting Do one of the following e Ina meeting notification click Join Now e Inthe calendar highlight the meeting Press the Ea key gt Join Now Related information can t enter a conference call with the Join Now option 181 Save your conference call information You can save your conference call information so that it is added to the conference call fields automatically when you create a conference call meeting from your BlackBerry smartphone 1 On the Home screen click the Calendar icon 178 RIM Confidential and Proprietary Information Approved Third Parties 2 Press the EEJ key gt Opti
251. ify that your wireless service plan includes phone or voice services e If you can t make calls and fixed dialing is turned on verify that the phone number for your contact appears in your fixed dialing list or turn off fixed dialing e If you have traveled to another country and you haven t changed your smart dialing options dial the full phone number including the country code and area code for your contact e If you re not receiving calls verify that call blocking and call forwarding are turned off RIM Confidential and Proprietary Information Approved Third Parties Your smartphone or your SIM card might support more than one phone number even if you only have one phone number Verify that your phone number is set as your active phone number If you have more than one phone number associated with your smartphone verify that the phone number that you want to make calls from and receive calls to is set as your active phone number If you re using your BlackBerry MVS Client phone number verify that support for the BlackBerry MVS Client is turned on If you re using your BlackBerry MVS Client phone number verify that your smartphone is registered with the BlackBerry Mobile Voice System From the Home screen press the key Press the Jj key Click Options Click BlackBerry MVS Client Press the Ea key Click Register Now If the Register Now menu item doesn t appear or if the registration fails contact your administrator If the regis
252. ight be able to update your BlackBerry Device Software from the website My smartphone doesn t have enough available storage space to update the BlackBerry Device Software Try performing the following actions e Delete media files display languages or third party applications that you don t use e Transfer media files that you have stored in the BlackBerry smartphone memory to a media card 235 RIM Confidential and Proprietary Information Approved Third Parties Manage Connections Mobile network Getting started Mobile network Wireless coverage indicators Indicators in the upper right corner of the Home screen display the wireless coverage level for the area in which you are using your BlackBerry smartphone For more information about wireless coverage areas contact your wireless service provider Indicator 3G8e 4G82 H 82 EDGE GPRS NXTL MIKE or NTWK Related information 236 Description Provides information about the strength of the wireless signal Three or more bars indicate a strong signal A reduced signal display might indicate increased power output from your smartphone as it attempts to connect to a weak signal You are connected to a mobile network and you can access features such as email messaging and Internet browsing If you do not see one of the indicators you might be in an area of reduced wireless coverage where some features are not available you might only be able to make a phone c
253. ight not be supported Verify that your BlackBerry smartphone is connected to the wireless network Related information Visit a webpage or search the Internet 161 172 RIM Confidential and Proprietary Information Approved Third Parties Calendar How to Calendar Synchronizing calendar About backing up and restoring smartphone data If you have installed the BlackBerry Desktop Software on your computer you can back up and restore most of your BlackBerry smartphone data including messages organizer data fonts saved searches and browser bookmarks using the BlackBerry Desktop Software For more information see the Help in the BlackBerry Desktop Software If you haven t saved anything on your media card you can back up and restore most of your smartphone data using your media card If your email account uses a BlackBerry Enterprise Server you might be able to restore synchronized organizer data to your smartphone over the wireless network To restore synchronized organizer data over the wireless network you must have an activation password For more information contact your administrator Research In Motion recommends that you regularly create and save a backup file on your computer especially before you update any software Maintaining a current backup file on your computer might allow you to recover smartphone data if your smartphone is lost stolen or corrupted by an unforeseen issue About synchronization conflict
254. il messages or PIN messages that users receive from certificate subjects root certificate A root certificate is a self signed certificate and usually belongs to a certificate authority RTSP Real Time Streaming Protocol R UIM Removable User Identity Module SAN subject alternative name SDN A service dialing number SDN is a number that is preloaded on your SIM card by your wireless service provider that you can use to access information about your BlackBerry smartphone service such as the current call forwarding status SHA Secure Hash Algorithm SIM Subscriber Identity Module S MIME Secure Multipurpose Internet Mail Extensions SMS Short Message Service SMSC Short Message Service Center SSID service set identifier SSL Secure Sockets Layer TCP Transmission Control Protocol TLS Transport Layer Security 325 RIM Confidential and Proprietary Information Approved Third Parties Triple DES Triple Data Encryption Standard TTY teletype VPN virtual private network WAN wide area network WAP Wireless Application Protocol WEP Wired Equivalent Privacy WML Wireless Markup Language WPA Wi Fi Protected Access WTLS Wireless Transport Layer Security 326 RIM Confidential and Proprietary Information Approved Third Parties Legal notice 2011 Research In Motion Limited All rights reserved BlackBerry RIM Research In Motion and related trademarks names and logos are the p
255. il filters are set correctly Verify that email forwarding is turned on and that you have selected all the email folders including your inbox folder that you want to receive email from Verify that your smartphone is not blocking messages For more information contact your administrator Related information Change prioritize or delete an email filter 52 Forward messages from a specific email folder to your smartphone 59 can t send messages Try the following actions Verify that your BlackBerry smartphone is connected to the wireless network If the menu item for sending a message doesn t appear verify that you have added an email address a PIN or a phone number for your contact RIM Confidential and Proprietary Information Approved Third Parties e Ifyou created an email address or added an existing email address to your smartphone using the email setup screen in the Setup application verify that you have received an activation message on your smartphone from the BlackBerry Internet Service If you haven t received an activation message the message might take a short period of time to arrive in the Setup application open the email setup screen to send a service book to your smartphone e Ifyou haven t received a registration message from the wireless network register your smartphone On the Home screen or in a folder click the Options icon Click Device gt Advanced System Settings gt Host Routing Table Press the Ea
256. ile option for each email address that is associated with your BlackBerry smartphone which will synchronize your email over the wireless network 1 On the Home screen click the Messages icon Press the EJ key gt Options gt Email Reconciliation If the Message Services field appears set this field to the appropriate email account Select the Wireless Reconcile checkbox Press the J key gt Save Sige oN Copy contacts from your SIM card to your contact list Depending on your wireless service provider and wireless network this feature might not be supported 1 In the contact list press the SERJ key gt SIM Phone Book 2 Press the EM key gt Copy All To Contacts Note If you try to copy a SIM card contact with a phone number that matches the phone number of a contact that already appears in your contact list your BlackBerry smartphone does not copy the SIM card contact Related information Add a contact 182 RIM Confidential and Proprietary Information Approved Third Parties Send a text message The number of recipients that you can send a text message to depends on your wireless service provider 1 On the Home screen click the Text Messages icon 2 Press the A key gt Compose Text Message 3 Inthe To field do one of the following e Type a contact name e Press the EEJ key gt Choose Contact Click a contact e Type a phone number that can receive text messages including the country code and area
257. information that you want to remember about a contact for example you might want to add a custom contact field named Sports team or Favorite color If you create a custom field for a contact the field appears for all your contacts 1 When you are adding or changing a contact in the Custom Fields section click Add Custom Field Click a field 2 3 Press the EEJ key gt Change Field Name 4 To change the name of the field place the cursor in the field Press the s key gt Change Field Name Type a name for the field Press the key on the keyboard 5 Type the information that you want to add to the custom field 6 Press the EEJ key gt Save You can synchronize contact fields that you customize on your BlackBerry smartphone with the email application on your computer For more information about synchronizing contact fields see the Help in the BlackBerry Desktop Software Add a pause or a wait to a phone number Use a pause or a wait to separate additional numbers for example a password or extension from a main phone number After dialing the main phone number your BlackBerry smartphone either pauses before dialing the additional numbers pause or prompts you to type them wait 1 After you type the main part of a phone number in a phone number field press the Ea key 2 Click Add Pause or Add Wait 182 RIM Confidential and Proprietary Information Approved Third Parties 3 Type the additional numb
258. ing in certain fields such as password fields your device might automatically switch your typing input method Type text using SureType technology To perform this task you must be using your BlackBerry smartphone in portrait view with the touch screen keyboard 1 Press the letter key once for each letter in a word 2 Do any of the following e To select a word from the list that appears when you type and start typing a new word highlight the word Press the key on the keyboard e To select an item from the list that appears when you type and continue typing the same word click the item e To change a letter in a word that you re typing highlight the letter Click the alternate letter that appears on the screen e To change a letter in a word after you finish typing the word click the word Highlight the letter Click the alternate letter that appears on the screen For example to type run you would press the R key once the U key once and so on until run appears in the list You would then highlight run and press the key Type text using multi tap To perform this task you must be using your BlackBerry smartphone in portrait view Do any of the following e To type the first letter on a key press the letter key once 200 RIM Confidential and Proprietary Information Approved Third Parties e To type the second letter on a key press the letter key twice e To type the third letter on a key press the letter key three time
259. ining pictures in the Storage section of the Options screen On the Home screen click the Camera icon Press the BJ key gt Options Change the Warn when pictures remaining drops to field Press the SJ key gt Save ee er Change the location for storing pictures that you take 1 On the Home screen click the Camera icon 2 Press the ERM key gt Options 3 Change the Store Pictures field 4 Press the SRJ key gt Save Turn off media card support When you turn off media card support your BlackBerry smartphone can t access the files that are on your media card 1 On the Home screen or in a folder click the Options icon Click Device Click Storage Clear the Media Card Support checkbox Press the BJ key gt Save Gi oS About transferring and synchronizing media files You can connect your BlackBerry smartphone to your computer to transfer and synchronize files between your smartphone and your computer using a USB cable or you can use Bluetooth technology to send media files to or receive media files from a Bluetooth enabled device The USB option in the dialog box that appears when you connect your smartphone to your computer with a USB cable allows you to drag most files from a folder on your computer to a folder on your smartphone or media card The media option in the dialog box allows you to transfer media files that are protected with DRM to and from your smartphone Both options allow you to use the
260. ion Approved Third Parties Indicator Description W The certificate is weak the certificate status isn t current or your smartphone requires more data to verify the trust status of the certificate amp The sender s certificate is expired Encryption status indicators Your administrator sets whether messages that you receive are considered to be strong or weak Indicator Description D The message is strongly encrypted The message is weakly encrypted S MIME protected message options Change your signing or encryption certificate Your BlackBerry smartphone uses your encryption certificate to encrypt messages in the Sent Items folder and includes your encryption certificate in messages that you send so that recipients can encrypt their reply messages 1 On the Home screen or in a folder click the Options icon 2 Click Security gt S MIME 3 Inthe Signing section or the Encryption section change the Certificate field 4 Press the SJ key gt Save Related information Some signing and encryption options aren t available on my smartphone 96 Change options for downloading attachments in encrypted messages 1 On the Home screen or in a folder click the Options icon 2 Click Security gt S MIME e To download attachments in encrypted messages automatically change the Encrypted Attachment Support field to Automatic e To download attachments in encrypted messages manually change the Encrypted Attachmen
261. ion Approved Third Parties e To delete all messages prior to a certain date highlight a date field Press the Ea key gt Delete Prior gt Delete Note Email messages that you delete using the Delete Prior menu item are not deleted from the email application on your computer during email reconciliation About flags Depending on the message service that you use you can add flags to email messages that you receive or send as a reminder to you or the recipients to follow up with the messages You can use flags of different colors add follow up notes and set due dates so that your BlackBerry smartphone reminds you to return to the email If wireless email reconciliation is turned on and your email account uses a BlackBerry Enterprise Server that supports flags changes that you make to flags on your smartphone should be reflected in the email application on your computer Likewise changes that you make to flags in the email application on your computer should be reflected on your smartphone If wireless email reconciliation is turned off you can still manage flags for email messages on your smartphone Add change or remove a flag If you make changes to a flag in an email that you sent the changes are reflected only on your BlackBerry smartphone and are not sent to the recipient Depending on the message service you re using you might not be able to do this task When you are composing or viewing an email press the Ea key e T
262. ion certificate automatically To perform this task you must be using a smart card and a password to unlock your BlackBerry smartphone 1 On the Home screen or in a folder click the Options icon 2 Click Password 301 RIM Confidential and Proprietary Information Approved Third Parties 3 If necessary change the User Authenticator field to Smart Card 4 Change the Certificate Status Check field 5 Press the ERM key gt Save If your smartphone checks the status of your authentication certificate and finds that it is revoked or expired your smartphone locks Store the passphrase for your smart card on your smartphone 1 On the Home screen or in a folder click the Options icon Click Security gt Smart Card Select the PIN Caching checkbox Press the J key gt Save Your BlackBerry smartphone stores the passphrase for the same length of time as it stores your key store password S eh VPN settings Depending on the options that your administrator has set for you this feature might not be supported About VPN profiles A VPN profile contains the information that you require to log in to your organization s network over VPN Depending on your organization you might have more than one VPN profile on your BlackBerry smartphone For more information about VPN profiles contact your administrator Log into a VPN e To perform this task your work email account must use a BlackBerry Enterprise Server that supp
263. ion list CRL server A BlackBerry smartphone uses a CRL server to check the most recently published revocation status of a certificate Certificate authorities publish certificate revocation lists on CRL servers DNS Domain Name System DSA Digital Signature Algorithm DSML Directory Service Markup Language 322 RIM Confidential and Proprietary Information Approved Third Parties DSML enabled server A BlackBerry smartphone uses a DSML enabled server to search for and download certificates EAP FAST Extensible Authentication Protocol Flexible Authentication via Secure Tunneling EAP SIM Extensible Authentication Protocol Subscriber Identity Module EAP TLS Extensible Authentication Protocol Transport Layer Security EAP TTLS Extensible Authentication Protocol Tunneled Transport Layer Security ECC Elliptic Curve Cryptography FDN Fixed Dialing Number FIPS Federal Information Processing Standards GAN generic access network GPS Global Positioning System GSM Global System for Mobile Communications HTTP Hypertext Transfer Protocol IMSI International Mobile Subscriber Identity IP Internet Protocol IT policy An IT policy consists of various IT policy rules that control the security features and behavior of BlackBerry smartphones BlackBerry PlayBook tablets the BlackBerry Desktop Software and the BlackBerry Web Desktop Manager 323 RIM Confidential and Proprietary Information Appro
264. ions between your BlackBerry smartphone and the Bluetooth enabled device On the Home screen click the connections area at the top of the screen or click the Manage Connections icon Click Networks and Connections gt Bluetooth Connections Highlight a Bluetooth enabled device Press the Ea gt Devices Properties Clear the Encryption check box Press the Ea key gt Save Related information Make your BlackBerry smartphone discoverable 258 The media player screen closes If you pause or stop a media file for a certain period of time the media player screen closes to optimize the performance of your BlackBerry smartphone In the media options you can stop the media player screen from closing or change the amount of time before the media player screen closes Related information Change the amount of time before the media player screen closes 114 12 RIM Confidential and Proprietary Information Approved Third Parties Tips and shortcuts Depending on the typing input language that you are using some shortcuts might not be available Tips Doing things quickly For full instructions click the links under Related information at the bottom Access popular options such as changing your ring tone setting the alarm viewing notifications and turning on or turning off network connections See all the apps and folders on the Home screen or minimize the panel and view the wallpaper Switch to another app Open an app wi
265. ions icon 2 Click Security gt Security Wipe e To delete data from the messages application contacts application and other applications select the Emails Contacts Etc checkbox e To delete all third party applications that you have added select the User Installed Applications checkbox e To delete all files from your media card select the Media Card checkbox 3 Type blackberry 4 Click Wipe Data If you re preparing your smartphone for resale and you have an email account that uses the BlackBerry Internet Service to prevent messages from this account from being sent to your smartphone contact your wireless service provider to disassociate the account from your smartphone Password Keeper About the Password Keeper Use the Password Keeper to store all your passwords in one place The Password Keeper is designed to protect your passwords with a Password Keeper password When you type this password the Password Keeper decrypts your passwords You can also use the Password Keeper to generate random passwords that contain numbers letters and symbols Add change or delete a password in the Password Keeper On the Home screen or in the Applications folder click the Password Keeper icon e To add a password press the EAM key gt New Type the password information Press the SERJ key gt Save e To change a password highlight a password Press the s key gt Open Change the password information Press the E key g
266. ird Parties 3 Press the EM key gt Save Set an out of office reply To perform this task your work email account must use a BlackBerry Enterprise Server that supports this feature For more information contact your administrator On the Home screen click the Messages icon Press the EJ key gt Options gt Email Preferences If the Message Services field appears set this field to the appropriate email account Select the Use Out Of Office Reply check box In the field that appears type a reply If you use IBM Lotus Notes in the Until field set the date on which the out of office reply should turn off Press the BAJ key gt Save To turn off the out of office reply clear the Use Out Of Office Reply check box ah Oy Ce OO Nr Change options for your personal email account Depending on your wireless service provider you might not be able to change some options for your personal email account You can change options for each personal email account that you added to your BlackBerry smartphone You can create email filters synchronize your contacts change your signature or display name and more 1 On the Home screen click the Messages icon 2 Press the Ea key gt Options gt Email Account Management 3 Click the email account that you want to change options for For more information about personal email accounts visit www blackberry com docs smartphones and click the link under Email Setup Turn on
267. ird party application sends or receives data you might be prompted to accept or deny the connection request For a selected application you can change this prompt for a specific location or resource Set permissions for a third party application Note Changing permissions for third party applications can significantly affect the operation of applications on your BlackBerry smartphone For more information about how changing these permissions might affect the operation of the applications on your smartphone contact your wireless service provider or administrator 1 On the Home screen or in a folder click the Options icon 2 Click Device gt Application Management e To set permissions for a specific third party application highlight the application Press the Ea key gt Edit Permissions e To set permissions for all third party applications press the Ea key gt Edit Default Permissions 3 Expand Connections Interactions or User Data 4 Change the permission fields 5 Press the FRM key gt Save Related information Interaction permissions for third party applications 305 Data permissions for third party applications 306 Reset connection permissions for third party applications 1 On the Home screen or in a folder click the Options icon Click Device gt Application Management Press the SAJ key gt Edit Default Permissions Press the J key gt Reset All Firewall Prompts Press the J key gt Apply Defaults to All G
268. ired Bluetooth enabled device must support this feature and you must turn on Bluetooth technology You can t make calls to emergency numbers using voice commands Call lt contact name gt lt phone number Say this voice command to call a specific phone number for a contact that is in your type gt contact list For example if the contact has a work number and a mobile number you can say call lt contact name gt work to call the work number Call extension lt extension number gt Say this voice command to dial an extension To perform this task you must set options for dialing extensions You can dial extensions only within your company Check my phone number If you have multiple phone numbers associated with your BlackBerry smartphone say this voice command to check your active phone number Check signal strength Say this voice command to check your wireless coverage level Check network Say this voice command to check the wireless network that your smartphone is connected to Check battery Say this voice command to check the battery power level Repeat Say this voice command to have the last voice prompt repeated to you Cancel Say this voice command to close the voice dialing application Related information Set options for dialing extensions 34 319 RIM Confidential and Proprietary Information Approved Third Parties Typing accessibility options Change or delete a Word Substitution entry 1 On the Home
269. ist is the phone number that you use to send and receive text messages Related information About multiple phone numbers 37 My phone number appears as Unknown in the Phone application 43 Make a call 1 Do one of the following e If your BlackBerry device is unlocked press the key e If your device is locked and you do not want to unlock it press the Ea key gt Place Call 2 Type a phone number or contact name 3 Press the key To end the call press the key Related information Add a pause or a wait to a phone number 182 26 RIM Confidential and Proprietary Information Approved Third Parties Available voice commands 45 Turn on dialing from the Lock screen 38 can t make or receive calls 42 Answer a call Press the key To end a call press the key Related information Change your ring tone notifiers or reminders 27 can t make or receive calls 42 Answer a second call Depending on your wireless service provider and wireless network this feature might not be supported During a call press the SERJ key e To answer the incoming call and place the current call on hold click Answer Hold Current e To answer the incoming call and end the current call click Answer Drop Current To return to the first call press the EA key gt Swap or Flash Change your ring tone notifiers or reminders In addition to changing the tone you can also change options for notifcation during calls volume LED a
270. k the Call Log icon Highlight a call log Press the J key gt View gt History Click a call log Press the i key e To add notes click Add Notes Type call notes e To change notes click Edit Notes Change the call notes e To delete notes click Edit Notes Press the Jj key gt Clear Field 7 Press the ERM key gt Save Oo GY es Oe View or hide call logs in the Messages application You can set your BlackBerry device to show call logs including missed calls in the Messages application 1 From the Home screen press the key 2 Press the ERM key gt Options gt Call Logs and Lists e To show recent and missed calls in the Messages application select the All Calls option e To hide call logs in the Messages application select the None option 3 Press the ERM key gt Save Multiple phone numbers Switch the active phone number 1 From the Home screen press the key 2 Click the area at the top of the screen above the tabs 3 Click the phone number that you want to set as the active phone number Related information My phone number appears as Unknown in the Phone application 43 can t make or receive calls 42 About multiple phone numbers When you have multiple phone numbers associated with your BlackBerry smartphone you can switch the phone number that you use as your active phone number You have multiple phone numbers associated with your smartphone if one of the following situations applies
271. k the Options icon 2 Click Device gt Application Management 3 Highlight a third party application 4 Press the Ea key gt Edit Permissions gt Prompt Exceptions e To allow the application to connect to a specific location or resource without displaying a prompt click Add Allow Specify a protocol and if necessary the domain e To prevent the application from connecting to a specific location or resource without displaying a prompt click Add Deny Specify a protocol and if necessary the domain 5 Press the ERM key gt Save Interaction permissions for third party applications Permission Description Cross Application Communication Specify whether third party applications can communicate and share data with other applications on your BlackBerry smartphone Device Settings Specify whether third party applications can turn on or turn off your smartphone or change smartphone options such as display options Media Specify whether third party applications can access media files on your smartphone Application Management Specify whether third party applications can add or delete application modules or access module information such as an application name or version Themes Specify whether your smartphone can use third party applications as a source for customized themes 305 RIM Confidential and Proprietary Information Approved Third Parties Permission Input Simulation Browser Filtering Recording S
272. ks and memos that appear based on categories Category names are not case sensitive More than one category can apply to a contact task or memo If you use IBM Lotus Notes you can apply more than one category to a task on your BlackBerry smartphone but only one category synchronizes with the task in Lotus Notes Categories are shared between the contact list the task list and the memo list and changes that you make in one application are made in all applications Categorize a contact task or memo 1 When you are creating or changing a contact task or memo press the Ea key gt Categories 2 Select the check box beside a category 3 Press the EEJ key gt Save To remove a category from a contact task or memo clear the check box beside the category 184 RIM Confidential and Proprietary Information Approved Third Parties Create a category for contacts tasks or memos You can create categories to organize items in the Contacts application Tasks application and MemoPad 1 On the Home screen or in the Applications folder click the Contacts icon Tasks icon or MemoPad icon Press the J key gt Filter Press the J key gt New Type a name for the category Press the key on the keyboard Tig res To delete a category highlight the category Press the Ea key gt Delete Synchronizing contacts About synchronization and reconciliation The wireless data synchronization feature is designed to synch
273. l appears Release the letter key when the accented or special character appears Press and hold the Alt key and press the number key Press a number key You do not need to press the Alt key Press the Alt key and the Left Shift key To turn off NUM lock press the Left Shift key or Right Shift key Press the Left Shift key or Right Shift key and on the trackpad slide your finger up or down Press the Left Shift key or Right Shift key and on the trackpad slide your finger left or right Press the Left Shift key or Right Shift key and the Backspace Delete key Press the Alt key and click the trackpad Press the Left Shift key or Right Shift key and click the trackpad 21 RIM Confidential and Proprietary Information Approved Third Parties Media shortcuts Depending on the typing input language that you re using some shortcuts might not be available Audio and video files Pause an audio or video file Resume playing an audio or video file Play the next song Play the previous song Turn on the audio boost feature if you re using a headset Pictures Zoom in Zoom out Pan up Pan down Pan right Pan left Rotate Camera and video camera Zoom in before you take a picture or record a video Zoom out before you take a picture or record a video Take a picture 22 Press the key on the top of your BlackBerry smartphone Press the key again Press and hold the Volume Up key on the right side of yo
274. l filter based on a contact or subject Highlight an email Type a name for the email filter Set the email filter options Press the SJ key gt Save D US We a Options for email filters Option From Sent to On the Home screen click the Messages icon Press the J key gt Filter by gt Sender or Subject Description Specify one or more contacts or email addresses that the email filter should search for in the From field of your email Separate multiple contacts or email addresses with a semicolon To specify that the email filter should search for all contacts or email addresses that contain specific text type the text and use an asterisk as a wildcard character to represent the rest of the contact or email address Specify one or more contacts or email addresses that the email filter should search for in the Sent To field of your email Separate multiple contacts or email addresses with a semicolon To specify that the email filter should search for 51 RIM Confidential and Proprietary Information Approved Third Parties Option Description all contacts or email addresses that contain specific text type the text and use an asterisk as a wildcard character to represent the rest of the contact or email address Subject Specify the text that the email filter should search for in the Subject field of your email Message Specify the text that the email filter should search for in the bod
275. laced call indicator or received call indicator A call log also includes the date of the call the phone number and the estimated duration of the call For more information about the exact duration of a call contact your wireless service provider The phone list view option allows you to sort how call logs appear in the Phone application Depending on how you set your call logging options you can also view call logs in the Messages application Depending on your theme when you miss a call a missed call indicator might also appear at the top of the Home screen You can also add notes to call logs or send call logs as email messages Unless you delete a call log it is stored on your BlackBerry device for 30 days Send a call log From the Home screen press the key Click the Call Log icon Highlight a call log Press the EAJ key gt View gt History Highlight a call log Press the J key gt Forward oy Re S Tar Delete call logs 1 From the Home screen press the key 2 Click the Call Log icon 3 Doone of the following e To delete a single call log highlight a call log e To delete a range of call logs highlight a call log Press and hold the Shift key On the trackpad slide your finger up or down Release the Shift key 4 Press the EEJ key gt Delete 36 RIM Confidential and Proprietary Information Approved Third Parties Add change or delete call log notes From the Home screen press the key Clic
276. lackBerry smartphone but only one category synchronizes with the task in Lotus Notes Categories are shared between the contact list the task list and the memo list and changes that you make in one application are made in all applications Categorize a contact task or memo 1 When you are creating or changing a contact task or memo press the Ea key gt Categories 2 Select the check box beside a category 3 Press the ERM key gt Save To remove a category from a contact task or memo clear the check box beside the category Create a category for contacts tasks or memos You can create categories to organize items in the Contacts application Tasks application and MemoPad 1 On the Home screen or in the Applications folder click the Contacts icon Tasks icon or MemoPad icon 2 Press the ERM key gt Filter 3 Press the ERM key gt New 197 RIM Confidential and Proprietary Information Approved Third Parties 4 Type a name for the category 5 Press the key on the keyboard To delete a category highlight the category Press the JEM key gt Delete Turn off the prompt that appears before you delete items You can turn off the prompt that appears before you delete messages call logs contacts calendar entries tasks memos or passwords 1 On the Home screen click the application icon for an application that prompts you before you delete items Press the BJ key gt Options If necessary click Gen
277. lder Press the Ea key gt Remove From Library The folders that you imported remain in their original location but are deleted from the Pictures application 145 RIM Confidential and Proprietary Information Approved Third Parties To permanently delete the folders from both the Pictures application and from the smartphone storage space or media card including any files that aren t pictures and that aren t visible in the folders in the Pictures application highlight the folder Press the Ea key gt Delete The folders that you imported are deleted from their locations on your smartphone storage space or media card Find a picture that you took with the camera Pictures that you take with the camera are saved to the Camera Pictures folder in the Pictures application If you have filed your pictures in other folders they will no longer appear in the Camera Pictures folder 1 On the Home screen click the Media icon gt Pictures icon 2 Click the Camera Pictures folder Turn off media card support When you turn off media card support your BlackBerry smartphone can t access the files that are on your media card 1 On the Home screen or in a folder click the Options icon Click Device Click Storage Clear the Media Card Support checkbox Press the J key gt Save Ole eS About transferring and synchronizing media files You can connect your BlackBerry smartphone to your computer to transfer and synchronize files betwe
278. left Click the progress bar again Shuffle or repeat songs 1 On the Home screen click the Media icon gt Music icon 2 Doone of the following To shuffle and play all of your songs click Shuffle Songs To shuffle all the songs by an artist or in an album genre or playlist find and highlight one of these categories Press the EBB key gt Shuffle To repeat the song playlist album or artist that is currently playing press the e key gt Repeat gt Current Song Playlist Album or All Songs To stop shuffling songs press the EAM key gt Shuffle To stop repeating songs press the EAM key gt Repeat gt Off Related information Change the order of songs in a playlist 112 111 RIM Confidential and Proprietary Information Approved Third Parties Playlists Create a standard or an automatic playlist You create a standard playlist by manually adding songs that are on your BlackBerry smartphone storage space or media card You create an automatic playlist by specifying criteria for artists albums or genres of music The songs that meet all of the criteria are automatically added to the playlist 1 On the Home screen click the Media icon gt Music icon 2 Click Playlists gt New Playlist e To create a standard playlist click Standard Playlist Type a name for the playlist Click Add Songs Click a song e To create an automatic playlist click Automatic Playlist Type a name for the playlist Click th
279. lick Off Turn off digital zoom for the camera 1 On the Home screen click the Camera icon 2 Press the EM key gt Options 3 Clear the Digital Zoom check box 4 Press the ERM key gt Save Reduce blurriness in the pictures that you take The image stabilization option helps reduce blurriness that is caused by slight movements of the camera when you are taking a picture 1 On the Home screen click the Camera icon 2 Press the ERM key gt Options 3 Select the Image Stabilization check box 4 Press the SJ key gt Save Change the review duration of the pictures that you take You can set how long a picture remains on the screen after you take it or turn off that option so that you can take another picture immediately 1 On the Home screen click the Camera icon 2 Press the EAM key gt Options e To change the review duration change the Picture Review field to a time e To set the picture to remain on the screen after you take it until you press the key change the Picture Review field to Hold e To prevent the picture from remaining on the screen after you take it change the Picture Review field to Off 3 Press the ERM key gt Save 138 RIM Confidential and Proprietary Information Approved Third Parties Change when the camera warns you about the number of pictures remaining A warning appears notifying you when the amount of storage for pictures drops below a certain number You can see the number of rema
280. lick the Browser icon Press the EEJ key gt Bookmarks Highlight a bookmark Press the AJ key gt Send Link Click a message type Si ae NS To return to the browser after you send the message press the key Move a bookmark for a webpage On the Home screen click the Browser icon Press the SJ key gt Bookmarks Highlight a bookmark Press the SJ key gt Move Click the new location Oi Oe i Add rename or delete a bookmark folder for web pages 1 On the Home screen click the Browser icon 2 Press the ERM key gt Bookmarks 3 Highlight a bookmark folder 4 Press the Eg key 165 RIM Confidential and Proprietary Information Approved Third Parties e To add a bookmark folder click Add Subfolder e To rename a bookmark folder click Rename Folder Type a new name for the folder Press the Enter key e To delete a bookmark folder click Delete Folder Browser options Change your home page or start page 1 On the Home screen click the Browser icon 2 Press the ERM key gt Options 3 Inthe General section do one of the following e To change the home page in the Home Page field type a web address e To use your home page as the start page when you first open the browser change the Start Page field to Home Page 4 Press the EEJ key gt Save Change the font size for text on web pages 1 On the Home screen click the Browser icon 2 Press the FRM key gt Options 3 Inthe Web Content
281. light a file Press the J key gt Copy Select a location to store the file Click a folder Press the J key gt Paste OT ae Ne Related information Search for a file that is saved on your organization s network 105 Send a file as an attachment 88 Managing files and attachments View properties for a file You can view the size author publication date and other properties of a file 1 On the Home screen or in a folder click the Media icon or Files icon 2 Find and highlight a file 3 Press the ERJ key gt Properties Related information Hide a file or folder 107 View a hidden file or folder 107 Move rename or delete a file 1 On the Home screen or in a folder click the Media icon or Files icon 2 Find and highlight a file 3 Press the EM key 106 RIM Confidential and Proprietary Information Approved Third Parties e To move a file click Cut Navigate to a location Click Paste e To rename a file click Rename Type a name for the file Click Save e To delete a file click Delete Hide a file or folder To view a file or folder after you hide it you must remember the location of the file or folder On the Home screen click the folder that contains the file or folder you want to hide Press the AJ key gt Explore Find and highlight the file or folder you want to hide Press the SEJ key gt Properties Select the Hidden checkbox Click OK gy OM g Nr After you hide a file or
282. ll instructions click the links under Related information at the bottom Set your BlackBerry smartphone to turn on and turn off On the Home screen or ina folder click the Options icon Click automatically Device gt Auto On Off 264 RIM Confidential and Proprietary Information Approved Third Parties You can set your smartphone to turn off while you aren t using it for an extended period like when you sleep Data you receive when the smartphone is turned off automatically updates when the smartphone turns on Set backlighting to remain on for a shorter period of time and lower its brightness Turn off network connections you aren t using Close apps when you re finished with them When you switch from one app to another some apps such as the Browser app or the Music app run in the background which uses battery power Switch your vibrating notifications to sound notifications or LED notifications lower the volume of your sound notifications or select a shorter ring tone Delete the original text from a reply message If your smartphone has a camera flash turn off the flash Keep your battery connections clean On the Home screen or ina folder click the Options icon Click Display gt Screen Display On the Home screen click the connections area at the top of the screen or click the Manage Connections icon Click a network connection to clear the checkbox In an app press the SERJ key gt Close O
283. load from an LDAP enabled server or DSML enabled server e Certificates that you download from a certificate authority profile e Certificates that you import from your smartphone or a media card e Certificates that you add from a message e Root certificates that are included in the BlackBerry Desktop Software e Personal PGP keys public and private key pairs e PGP public keys that you download from an LDAP enabled server e PGP public keys that you import from your smartphone or a media card e PGP public keys that you add from a message Change the key store password 1 On the Home screen or in a folder click the Options icon 2 Click Security gt Advanced Security Settings gt Key Stores 3 Press the EEJ key gt Change Key Store Password Synchronize the key store password with the smartphone password If you synchronize the key store password with your BlackBerry smartphone password when you change your smartphone password the key store password changes to match it automatically 1 On the Home screen or in a folder click the Options icon 2 Click Security gt Advanced Security Settings gt Key Stores 3 Change the Use Device Password as Key Store Password field to Yes 4 Press the J key gt Save Change when your smartphone deletes the key store password 1 On the Home screen or in a folder click the Options icon 297 RIM Confidential and Proprietary Information Approved Third Parties 2 Click Securi
284. lose apps when you are finished with them In an app do one of the following actions e Press the BJ key gt Close e Press the key If necessary continue to press the key until the Home screen appears Related information Keep an application running in the background and switch to another application 225 226 RIM Confidential and Proprietary Information Approved Third Parties Require your smartphone password before adding an app To perform this task you must have set a BlackBerry smartphone password On the Home screen or in a folder click the Options icon Click Security gt Password Select the Prompt on Application Install check box Press the J key gt Save is a Troubleshooting Applications can t add update or return to the previous version of an app If your email account uses a BlackBerry Enterprise Server your organization might not permit you to add or update smartphone apps For more information contact your administrator Try the following actions e Verify that your BlackBerry smartphone is connected to the wireless network e Verify that your smartphone has enough memory to add or update the app deleted an app that want back If you delete an app that you downloaded you might be able to restore the app to your BlackBerry smartphone Try one of the following e f you downloaded the app from the BlackBerry App World storefront on the Home screen click the BlackBerry App
285. luetooth technology 255 Turn on or turn off Bluetooth technology 255 Supported audio and video file formats Depending on your BlackBerry smartphone model and wireless service provider some media file formats might not be supported Type File format Audio e AAC e AMR e FLAC 134 RIM Confidential and Proprietary Information Approved Third Parties Type File format e MP3 e M4A e OGG e WMA e WAV Video e 3GP e 3GP2 e AVI ASF e MP4 e MOV e WMV Troubleshooting Video camera Some features aren t available on my smartphone The availability of certain features on your BlackBerry smartphone might be affected by items such as your smartphone model and wireless service plan Depending on your messaging service plan some features or options might not be available in the message options on the Email Preferences screen If your email account uses a BlackBerry Enterprise Server your organization might not have set up some features or might prevent you from using some features or options If your administrator has set an option for you a lock indicator appears beside the option field For more information about the features that are available on your smartphone contact your wireless service provider or administrator or visit www blackberry com go devices Related information Feature availability O The flash dims or turns off If the camera has a flash and the battery power level drops below 20 percent th
286. me or delete a folder on the Home screen On the Home screen do one of the following e To add a folder press the Ea key gt New Folder Type a name for the folder Click OK e To rename a folder highlight a folder Press the key gt Rename Type a name for the folder Click Save e To delete a folder highlight a folder Press the JEM key gt Delete 212 RIM Confidential and Proprietary Information Approved Third Parties Add a message that appears when your smartphone is locked 1 On the Home screen or in a folder click the Options icon 2 Click Display gt Message on Lock Screen 3 Type the text that you want to appear on the screen when your smartphone is locked 4 Press the SRJ key gt Save Set the touch screen sensitivity You can set how sensitive the screen is to your touch 1 On the Home screen or in a folder click the Options icon 2 Click Typing and Input gt Touchscreen Sensitivity e If you want the screen to respond faster when you tap it change the Tap Interval field to a lower number e lf you want the screen to respond faster when you touch and hold it for example when you touch and hold the screen to open a pop up menu change the Hover Period field to a lower number 3 Press the ERM key gt Save Turn off pop up menus You can stop pop up menus from appearing when you touch and hold your finger on the screen 1 On the Home screen or in a folder click the Options icon 2 Click Typi
287. media file You can send your pictures and videos to applications that you have installed such as Facebook for BlackBerry smartphones and YouTube for BlackBerry smartphones You can select and send multiple picture files at one time You can only send media files that you have added 1 Onthe Home screen click the Media icon Click a media type If necessary click a category Highlight a media file Press the EJ key e To send pictures or a video click Send Click a message type or an application e To send an audio file click the send option for a message type Oily des Ot oS 6 If necessary turn on Bluetooth technology and choose a device or pair with a device Receive a media file using Bluetooth technology To perform this task you must turn on Bluetooth technology When a media file is sent to your BlackBerry smartphone using Bluetooth technology a dialog box appears on the screen 1 Inthe Accept connection request dialog box click Yes 2 Inthe Do you want to receive the incoming data dialog box click Yes Your smartphone stores each received file in the folder that matches each file s type Related information Turn on or turn off Bluetooth technology 255 Turn on or turn off Bluetooth technology 255 Supported audio and video file formats Depending on your BlackBerry smartphone model and wireless service provider some media file formats might not be supported Type File format Audio e AAC e A
288. ment If you use the PGP Universal Server you might not be able to add PGP keys from attachments 1 In a message click the PGP key attachment 2 Click Retrieve PGP Attachment 3 Click the PGP key 4 Click Import PGP Key Related information can t open an attachment in an encrypted message 97 Attachment indicators in PGP protected messages Indicator Description Q The message includes a PGP key attachment Q The message includes multiple PGP key attachments R The message includes a certificate server attachment Add connection information for a certificate server from a message 1 Ina message highlight the certificate server indicator 2 Press the ERJ key gt Import Server View the PGP key used to sign or encrypt a message 1 Ina message highlight the encryption status indicator or a digital signature indicator 2 Press the EEJ key gt Display Sender s PGP Key or Display Encryption PGP Key 99 RIM Confidential and Proprietary Information Approved Third Parties PGP protected message status Encryption status indicators Your administrator sets whether messages that you receive are considered to be strong or weak Indicator Description The message is strongly encrypted The message is weakly encrypted Digital signature indicators for PGP protected messages Indicator Description Your BlackBerry smartphone verified the digital signature Your smartphone can t verify the digital signat
289. ment Press the Ea key e If you are downloading a file from a webpage press the key 2 Click Download Attachment or Download File 3 Click the folder that you want to save the file or attachment in 104 RIM Confidential and Proprietary Information Approved Third Parties 4 Click Save To stop downloading an attachment in a message highlight an attachment that you are downloading Press the Ea key gt Cancel Download Search for a file that is saved on your smartphone 1 On the Home screen click the Media icon 2 Press the ERJ key gt Explore 3 Find the file To view the file click the file Depending on the file type the file might not appear in its original format Related information About files and attachments 87 Search for a file that is saved on your organization s network 105 Search for a file that is saved on your organization s network To perform this task your work email account must use a BlackBerry Enterprise Server that supports this feature For more information contact your administrator 1 On the Home screen or in a folder click the Files icon 2 Inthe Go To field type the path for the file 3 If necessary type the credentials that you use to connect to your organization s network To view the file click the file Depending on the file type the file might not appear in its original format Related information About files and attachments 87 Search for a file that is save
290. messages How to Text messages Message inbox icons These icons indicate the type or status of each message in your inbox Depending on your BlackBerry smartphone model and wireless service provider some of these icons might not appear PA Unopened message g New BlackBerry Messenger item To clear this indicator open each chat that has this indicator 69 RIM Confidential and Proprietary Information Approved Third Parties Opened message BlackBerry Messenger chat is open Draft message New BlackBerry Messenger group item Filed message New RSS item J Message with an attachment Message is being sent wa xo Message is high priority Message has not been sent Text message with an attachment Message has been sent Text message Message has been delivered x Message has been read lt 0 6B fg wl About text messages To send and receive text messages your wireless service provider must set up your wireless service plan for text messaging Depending on your wireless service provider this feature might not be supported Depending on the typing input language that you use to type your text messages your messages might display to your recipients differently than you expect Depending on your wireless service provider you might also be able to send and receive the following media files in text messages jpg gif wbmp midi vcf vCard ics iCalendar avi mpg or mov If you have more
291. move to a specific page in a multipage tif file click Table of Contents Click a page Click View 108 RIM Confidential and Proprietary Information Approved Third Parties e To switch pages in a multipage tif file click Next Page or Prev Page Switch presentation views In a presentation press the ERJ key e To view text only click View Text e To view text and slides click View Both To view the presentation in its original format click View Slides Switch slides In a presentation press the JEG key gt Next Slide or Prev Slide Rotate or zoom in to or out from a slide When viewing a presentation in slide view press the Ea key e To rotate a slide click Rotate e To zoom in to or zoom out from a slide click Zoom In or Zoom Out e To zoom back to the original slide size press the Ea key gt Fit to Screen Save a slide 1 When viewing a presentation in slide view press the Ea key gt Save Slide 2 Type a name for the file 3 Click Save Troubleshooting Files A message attachment or Google Mail conversation is cut short or doesn t appear Try the following actions e Wait for a short period of time Your BlackBerry smartphone receives long messages and attachments in sections e If More available appears at the end of the message or attachment press the Ea key gt More or More All e If part of a Google Mail conversation doesn t appear press the Ea key gt More of Conversation e If yo
292. movements of the camera by turning on image stabilization in the camera options can t save media files Your BlackBerry smartphone or media card might not have enough available storage to store media files Try the following actions e If you re trying to save a media file to your smartphone delete old data or messages from your smartphone e If you re trying to save a media file on your media card delete old media files e Inthe camera options verify that the Image Size field isn t set to Large Large pictures use more storage space than smaller pictures Related information Delete a message 56 Move rename or delete a file 106 142 RIM Confidential and Proprietary Information Approved Third Parties Change the size of pictures that you take 137 Change the video size and format 132 can t open media files Try the following actions e If you re trying to open a media file on your BlackBerry smartphone and your smartphone is connected to your computer disconnect your smartphone from your computer If you re trying to open a media file on your computer using your smartphone as a USB drive verify that you have closed the media transfer options in the BlackBerry Desktop Software If you encrypted the media files on your media card using an encryption key that your BlackBerry smartphone generated and you re trying to open an encrypted media file on your computer or a device other than the BlackBerry smartphone that
293. mpt that appears when you add a certificate to the key store 1 2 3 4 On the Home screen or in a folder click the Options icon Click Security gt Advanced Security Settings gt Certificates Press the SE key gt Fetch Certificates Press the J key gt Options e To download the revocation status of a certificate when you add it to the key store change the Fetch Status field to Yes e To add a certificate to the key store without downloading the revocation status change the Fetch Status field to No Press the J key gt Save Change how often a certificate authority profile checks certificate status Depending on your organization you might be able to change how often a certificate authority profile checks the status of its certificate If the certificate is scheduled to expire soon you can re enroll with the certificate authority profile to receive an updated certificate 1 2 3 290 On the Home screen or in a folder click the Options icon Click Security gt Advanced Security Settings gt Certificate Enrollment Change the Certificate Revocation Check Interval field RIM Confidential and Proprietary Information Approved Third Parties 4 Press the EEJ key gt Save PGP keys About PGP keys If your work email account uses a BlackBerry Enterprise Server that supports this feature you can download PGP keys over the wireless network from a certificate server provided by your administrator Dependi
294. ms such as frequently used websites contacts applications files podcast channels or media categories 1 Browse to a website or highlight the item that you want to create a shortcut for 2 Press the HJ key gt Add to Home Screen e To change the name of the shortcut type a new name e To change the location where the shortcut appears change the Location field e To add the shortcut to your Favorites panel select the Mark as Favorite checkbox 3 Click Add Turn on browser shortcuts 1 On the Home screen click the Browser icon 2 Press the ERM key gt Options 3 Inthe General section select the Enable Keyboard Shortcuts check box 4 Press the BJ key gt Save Related information Browser shortcuts 23 162 RIM Confidential and Proprietary Information Approved Third Parties Move back or forward a webpage 1 Ona webpage press the EJ key 2 Click Back or Forward Return to the home page To perform this task you must have a home page set on your BlackBerry smartphone 1 Ona webpage press the EEJ key 2 Click Home Refresh a webpage 1 Ona webpage press the RM key 2 Click Refresh Close the browser 1 Ona webpage press the EEJ key 2 Click Close Playing media files viewing pictures and downloading files View a full picture on a webpage 1 Ona webpage highlight or pause on a picture 2 Press the ERM key gt View Image e To zoom in to or out from the picture press the E
295. munication between your smartphone and the BlackBerry Enterprise Server is encrypted using Triple DES Communication between the BlackBerry Enterprise Server and content servers is encrypted using SSL or TLS To increase security you can set up TLS for HTTP connections between your smartphone and the BlackBerry Enterprise Server and use Triple DES encryption for all other communication between your smartphone and the BlackBerry Enterprise Server Browser security options If your email account uses a BlackBerry Enterprise Server you might not be able to change your browser security options If you change a browser security option other applications on your BlackBerry smartphone that access a server might be affected Option Description Permit SSL 3 0 Specify whether your browser accepts SSL connections If you do not select this option your browser allows only TLS connections 168 RIM Confidential and Proprietary Information Approved Third Parties Option Permit Insecure Renegotiation Encryption Strength Digest Strength Server Exceptions Related information Manage browser security 169 Manage browser security On the Home screen or in a folder click the Options icon Click Security gt Advanced Security Settings gt TLS Set the security options Press the SEJ key gt Save Related information Browser security options 168 Poe E Add a trusted content server Description Specify whether your bro
296. n click the Browser icon Press the SJ key gt Options In the Privacy amp Security section clear the Accept Cookies check box Press the SAJ key gt Save OS 167 RIM Confidential and Proprietary Information Approved Third Parties Turn off JavaScript support JavaScript is used on some web pages to provide interactive features such as menus and sounds If you do not want the browser to provide JavaScript features you can turn off JavaScript support 1 On the Home screen click the Browser icon Press the BJ key gt Options 2 3 Inthe Web Content section clear the Enable JavaScript check box 4 Press the ERM key gt Save Turn on geolocation in the browser If you turn on geolocation in the browser some websites might be able to determine your approximate location 1 On the Home screen click the Browser icon 2 Press the ERM key gt Options 3 Inthe Privacy amp Security section select the Enable Geolocation check box 4 Press the J key gt Save When you visit a website that requests your location a dialog box appears If you select the Don t ask again for this website check box the website and the permissions that you set for it are saved in Geolocation Permissions in your browser options Browser security About TLS The browser is designed to use TLS or SSL to encrypt data that your BlackBerry smartphone sends or receives over the Internet through the BlackBerry Enterprise Server Com
297. n click the Sound and Alert Profiles icon Click Change Sounds and Alerts gt Profile Management gt Add Custom Profile In the Name field type a name for the profile Click the item that you want to change Change the ring tone notifier or reminder information Press the BJ key gt Save To delete a custom profile highlight the profile Press the Ea key gt Delete Oyo Ni Add a contact alert You can create contact alerts that allow you to customize ring tones and alerts for calls and messages from specific contacts or groups of contacts When you receive a call or message from the contact your BlackBerry smartphone uses the assigned ring tone or alert even if you select the Silent profile or Vibrate Only profile If you do not want to be notified with the assigned ring tone or alert you can select the All Alerts Off profile On the Home screen click the Sound and Alert Profiles icon Click Change Sounds and Alerts gt Sounds for Contacts gt Add Contact Alert In the Name field type the name of the contact alert In the Contacts field type the name of the contact Click a contact Change the ring tone and alert information for calls and messages Press the AJ key gt Save To delete a contact alert highlight the contact alert that you want to delete Press the Ea key gt Delete SO On a Ot R Silence your smartphone 1 On the Home screen click the Sound and Alert Profiles icon 2 Doone of the followi
298. n hold 28 Create a phone number link for a conference call 1 Type a phone number for the conference call bridge 2 Type X and the access code Speak privately with a contact during a conference call You can perform this task only if you make a conference call by joining calls together and not if you create a conference call meeting in the calendar 1 During a conference call press the EA key gt Split Call 2 Click a contact To return to the conference call press the J key gt Join Conference Disconnect a contact from a conference call You can perform this task only if you make a conference call by joining calls together and not if you create a conference call meeting in the calendar 1 During a conference call press the EAM key gt Drop Call 2 Click a contact 35 RIM Confidential and Proprietary Information Approved Third Parties Leave a conference call You can perform this task only if you make a conference call by joining calls together and not if you create a conference call meeting in the calendar If you make a conference call you can leave the conference call and the call continues without you Depending on your wireless service provider this feature might not be supported During a conference call press the Aj key gt Transfer or Flash Call logs About call logs Call logs appear in the Phone application and show the status of recent calls by showing either a missed call indicator p
299. n list at the top of the screen in the phone application is the phone number that you use to send and receive text messages You can change call waiting call forwarding and voice mail options for each phone number associated with your smartphone Phone options Turn on dialing from the Lock screen 1 On the Home screen or in a folder click the Options icon 2 Click Security gt Password 3 Select the Allow Outgoing Calls While Locked check box 4 Press the SRJ key gt Save Sort phone numbers or contacts on the Phone screen 1 From the Home screen press the key 2 Press the RM key gt Options gt Call Logs and Lists e To sort phone numbers or contacts by frequency of use change the Phone List View field to Most Used e To sort contacts alphabetically by contact name change the Phone List View field to Name e To sort phone numbers or contacts by most recent use change the Phone List View field to Most Recent 3 Press the EM key gt Save Hide or display your phone number when you make calls Your wireless network can override the option that you choose 1 From the Home screen press the key 2 Press the EJ key gt Options gt In call Settings e To hide your phone number when you make calls change the Restrict My Identity field to Always e To display your phone number when you make calls change the Restrict My Identity field to Never 38 RIM Confidential and Proprietary Information Approved Third Parti
300. n the Home screen click the Sound and Alert Profiles icon Click Change Sounds and Alerts When you are replying to a message press the EEJ key gt Delete Original Text On the Home screen click the Camera icon Click the flash icon at the bottom of the screen until the flash off indicator appears Every few months use a cotton swab or dry cloth to clean the metal contacts on the battery and the smartphone Keeping the battery clean extends the life of your battery Related information Delete the original text from a reply message 50 Change your ring tone notifiers or reminders 27 Turn on or turn off a network connection 8 Set options for backlighting 211 Set your smartphone to turn on and turn off automatically 264 265 RIM Confidential and Proprietary Information Approved Third Parties Memory and media cards How to Memory and media cards About media cards Depending on your BlackBerry smartphone model you can insert a microSD media card into your smartphone to take videos and extend the storage space that is available on your smartphone for storing media files such as songs ring tones videos or pictures For more information about inserting a media card into your BlackBerry smartphone see the printed documentation that came with your smartphone Supported media cards Your BlackBerry smartphone supports media card sizes up to 32 GB Only microSD media cards are supported Turn off media card s
301. nal folders For more information see the Help in the BlackBerry Desktop Software 315 RIM Confidential and Proprietary Information Approved Third Parties Accessibility options How to Accessibility Screen accessibility options Display closed captions in videos You can turn on closed captions so that text displays on the screen when you play video files that support closed captions 1 On the Home screen click the Media icon Press the EAJ key gt Media Options Select the Display Closed Captions checkbox If necessary change the Appearance field Position field and Font Scale field Press the BJ key gt Save Related information Keep backlighting on when you play a video 124 Ge oN Change the display font 1 On the Home screen or in a folder click the Options icon 2 Click Display gt Screen Display 3 Change the font fields 4 Press the BEEJ key gt Save Related information Use grayscale or reverse contrast for the screen display 213 Screen display 211 Use grayscale or reverse contrast for the screen display 1 On the Home screen or in a folder click the Options icon 2 Click Accessibility e To use grayscale for the screen display change the Color Contrast field to Greyscale e To use reverse contrast for the screen display change the Color Contrast field to Reverse Contrast 3 Press the ERM key gt Save 316 RIM Confidential and Proprietary Information Approved Third Parties
302. nce of your BlackBerry smartphone In the media options you can stop the media player screen from closing or change the amount of time before the media player screen closes Related information Change the amount of time before the media player screen closes 114 Podcasts How to Podcasts Play a media file 1 On the Home screen click the Media icon Click a media type If necessary click a category Click a media file If the media controls do not appear at the bottom of the screen click the trackpad e To play a media file click the p gt icon e To pause a media file click the J icon e To stop a media file click the icon e To move to the next media file click the icon e To move to the previous media file or the beginning of the media file that is currently playing click the lt icon Ga oN 118 RIM Confidential and Proprietary Information Approved Third Parties e To fast forward or rewind a media file click the progress bar On the trackpad slide your finger to the right or left Click the progress bar again Adjust the volume e To increase the volume press the Volume Up key on the right side of your BlackBerry smartphone e To decrease the volume press the Volume Down key on the right side of your smartphone e To mute the volume press the key on the top of your smartphone To turn off mute press the key again If you press the key during a call your smartphone mutes the call so that yo
303. nd Product Information booklet for your smartphone To turn off the speakerphone press the Jj key gt Activate Handset Dial an extension 1 Press the X key 2 Type the extension number Dial using numbers or letters When you type a letter in a phone number your BlackBerry device dials the number that is associated with the letter on a conventional phone keypad e To type a number press a number key e To type a letter press and hold the Alt key Press the letter key Switch applications during a call During a call press the ERM key gt Switch Application Note If you switch to a different application and you want to end the call press the key About using a headset You can purchase an optional headset to use with your BlackBerry device If you use a headset you can use a headset button to answer or end a call or to turn on or turn off mute during a call Depending on your device model you might be able to use a headset button to make a call using a voice command Depending on your headset you might also be able to use a headset button to pause resume skip or adjust the volume of audio or video files 28 RIM Confidential and Proprietary Information Approved Third Parties For more information about using the headset see the documentation that came with your headset Emergency calls About emergency calls and Emergency Callback Mode If you are outside of a wireless coverage area and the SOS wirele
304. nd Proprietary Information Approved Third Parties Power and battery How to Power and battery Turn off your smartphone Depending on your theme the location or name of the Power Off icon might differ from the location or name in this task e If you haven t set your BlackBerry smartphone to turn on and turn off automatically at specific times press and hold the key e Ifyou have set your smartphone to turn on and turn off automatically at specific times on the Home screen or in a folder click the Power Off icon If you want your smartphone to stay turned off until you turn it on again click Full Power Off If you want your smartphone to turn on again at the specified time or for alarm or calendar reminders click Turn Off Set your smartphone to turn on and turn off automatically On the Home screen or in a folder click the Options icon Click Device gt Auto On Off In the Weekday section select the Enabled checkbox Specify the times when your BlackBerry smartphone should turn on and turn off on weekdays In the Weekend section select the Enabled checkbox Specify the times when your smartphone should turn on and turn off on weekends Press the SRJ key gt Save SO Ge tee S Reset your smartphone Remove and reinsert the battery Check the battery power level 1 On the Home screen or in a folder click the Options icon 2 Click Device gt Device and Status Information Tips Extending battery life For fu
305. nd click the link under Email Setup Depending on your theme a separate icon might appear for text messages Search for text in a message in a file or on a webpage To search for text in a presentation you must view the presentation in text view or in text and slide view 1 Ina message ina file in an attachment or on a webpage press the Ea key gt Find or Find on Page 2 Type the text 3 Press the Enter key To search for the next instance of the text press the s key gt Find Next or Find Next on Page Preview more of grouped email messages To display more lines of each email in a group you must have set your BlackBerry smartphone to group email messages by subject On the Home screen click the Messages icon Click Options gt Message Display and Actions Change the Preview Length field Press the SRJ key gt Save eee Sir View an address instead of a display name In a message press the ERM key gt Show Address To view the display name again press the EEJ key gt Show Name 55 RIM Confidential and Proprietary Information Approved Third Parties View email in plain text format 1 On the Home screen click the Messages icon Press the EJ key gt Options gt Email Preferences If the Message Services field appears set this field to the appropriate email account Clear the Enable HTML Email check box Press the JM key gt Save TFs 00 iS View saved messages 1 On the Home screen
306. nd highlight a certificate or PGP key 3 Press the RRM key gt Import Certificate or Import PGP Key To view the certificate or PGP key press the Ea key gt Display Certificate or Display PGP Key Import a certificate or PGP key from a media card 1 On the Home screen or in a folder click the Options icon 2 Click Security gt Advanced Security Settings gt Certificates or PGP 3 Press the Ea key gt Show Media Card Certificates or Show Media Card PGP Keys To view the certificate or PGP key press the Ea key gt Display Certificate or Display PGP Key View properties for a PGP key 1 On the Home screen or in a folder click the Options icon 2 Click Security gt PGP 3 Click a PGP key 4 Click View Subkey PGP key properties Property Revocation Status Trust Status Creation Date Expiration Date Email Address Public Key Type 292 Description This field displays the revocation status of the PGP key at a specified date and time This field displays the trust status of the PGP key A PGP key can be explicitly trusted the PGP key itself is trusted implicitly trusted the PGP key is associated with a private key on your BlackBerry smartphone or not trusted the PGP key isn t explicitly trusted and isn t associated with a trusted PGP key on your smartphone and a chain of digital signatures to a trusted key doesn t exist This field displays the date that the PGP Universal Server genera
307. nd vibration 1 Onthe Home screen click the Sound and Alert Profiles icon 2 Click Change Sounds and Alerts gt Sounds for Selected Profile e To change your ring tone click Phone e To change notifiers or reminders click to expand a section Click an option 3 Inthe Ring Tone Notifier Tone or Reminder Tone field do one of the following e Click a tone e To use a song that is on your BlackBerry smartphone or on a media card click All Music Find and click a song e To use a voice note that you recorded click All Voice Notes Find and click a voice note e To use a preloaded alert click All Alerts Find and click an alert 4 Press the ERM key gt Save Related information Add or delete a custom profile 158 Add a contact alert 158 can t change the number of times that my smartphone rings 44 Mute a call During a call press the key on the top of your device 27 RIM Confidential and Proprietary Information Approved Third Parties To turn off mute press the key again Place a call on hold If your BlackBerry device is connected to a CDMA network you cannot place a call on hold During a call press the ERM key gt Hold To resume a call press the JER key gt Resume Turn on the speakerphone During a call press the ERM key gt Activate Speakerphone Don t hold your BlackBerry smartphone near your ear while you use the speakerphone Hearing damage can occur For more information see the Safety a
308. ned to push information from a web application to your BlackBerry smartphone as the information becomes available For example you can receive updates for weather reports stock quotes or breaking news When your smartphone receives an update a new browser push message might appear in the messages application or an icon on the Home screen might change to indicate that new information is available The web application might also push updated information to your browser cache without notifying you If information is pushed to your browser cache the information is available on your smartphone even when your smartphone is not connected to the wireless network Web applications that use browser push automatically push updates to your smartphone unless you turn off browser push Your smartphone supports different types of browser push messages Service loading messages and service indication messages include updated information Other browser push messages include messages that appear in your browser cache Browser push options Option Description Process MDS Set whether your BlackBerry smartphone accepts browser push messages from the BlackBerry Enterprise Server or the BlackBerry Internet Service MDS Hosts Set whether your smartphone accepts push messages from all BlackBerry Enterprise Server instances or BlackBerry Internet Services Process SMSC Set whether your smartphone accepts push messages that are SMS based 170 RIM Confidential
309. network 253 Check the status of network connections and services 1 On the Home screen click the connections area at the top of the screen or click the Manage Connections icon 2 Click Services Status Roaming About roaming and international roaming In most cases your BlackBerry smartphone automatically connects to the appropriate wireless network when you travel outside your wireless service provider s coverage area Sometimes you might have to provide login information before you can access a wireless network When you roam a triangular roaming indicator appears at the top of the Home screen If your smartphone requires a SIM card your wireless service provider might need to set up your SIM card with roaming services before you can roam If your smartphone normally connects to a CDMA network and your smartphone supports international roaming you might need to get a SIM card that is set up for international roaming from your wireless service provider Your phone number stays the same when you travel internationally For more information about roaming and roaming fees contact your wireless service provider 238 RIM Confidential and Proprietary Information Approved Third Parties Switch wireless networks manually To perform this task your wireless service plan must include this service and your BlackBerry smartphone must be connected to a GSM or UMTS network Your smartphone is designed to switch to an appropri
310. nformation Generate an encryption key 282 Wireless coverage indicators 236 Change or delete a contact 183 Turn on or turn off a network connection 8 Turn on or turn off data service or set roaming options 239 Wireless coverage indicators 236 Turn on or turn off a network connection 8 Options for email filters 51 Turn on or turn off data service or set roaming options 239 Resend a message 48 I m not receiving messages Try the following actions Verify that your BlackBerry smartphone is connected to the wireless network If you re not in a wireless coverage area you should receive messages when you return to a wireless coverage area Reset your smartphone Connect to the network and try again If you created an email address or added an existing email address to your smartphone using the email setup screen in the Setup application verify that you have received an activation message on your smartphone from the BlackBerry Internet Service If you haven t received an activation message the message might take a short period of time to arrive in the Setup application open the email setup screen to send a service book to your smartphone If you haven t received a registration message from the wireless network register your smartphone On the Home screen or in a folder click the Options icon Click Device gt Advanced System Settings gt Host Routing Table Press the Ea key gt Register Now Verify that data service is
311. ng e To receive flashing LED alerts only click Silent e To receive vibrate alerts only click Vibrate Only e To turn off all alerts including contact alerts click All Alerts Off When a ring tone reminder or alert sounds if available press the key on the top of your BlackBerry smartphone You can also open or close the slider to silence a reminder or alert Related information Silence the alarm 191 158 RIM Confidential and Proprietary Information Approved Third Parties Flashing LED The LED on the top of your BlackBerry smartphone flashes different colors to indicate different statuses Flashing LED color Green Blue Red Amber Related information Turn off Bluetooth connection notification 260 Turn on flashing LED notification for wireless coverage 213 Change alarm notification options Description You re in a wireless coverage area You can turn on or turn off this notification Your smartphone is connected to a Bluetooth enabled device You can turn on or turn off this notification A new message has arrived and your selected profile is set to notify you using the flashing LED If you re using your smartphone with a smart card your smartphone is accessing data on the smart card The battery power level for your smartphone is low or your smartphone is turned off and is charging You can t turn off the notification for the low battery power level The notification for charging turns off when
312. ng Click Jump Move around a spreadsheet In a spreadsheet press the Jj key e To move to a specific cell click Go to Cell Type the cell co ordinates Press the key on the keyboard e To switch worksheets click Next Sheet or Prev Sheet e To view a list of worksheets click Table of Contents e To move to a specific worksheet click Table of Contents Click a worksheet Click View View the content of a cell In a spreadsheet click a spreadsheet cell Change the size of a column In a spreadsheet do one of the following e To change the size of a column click the column label Click a size e To view all the text in a column click the column label Click Fit e To change the size of all the columns in the spreadsheet click the unmarked column label in the upper left corner of the spreadsheet Click a size e To change the column size for all spreadsheets press the Ea key gt Options Change the Column Width field Press the EB key gt Save Set display options for a spreadsheet 1 Ina spreadsheet press the BEM key gt Options e To view the gridlines in the spreadsheet change the Show Gridlines field to Yes e To label spreadsheet rows with numbers and columns with letters change the Display Labels field to Yes 2 Press the ERM key gt Save Move around pages in a multipage tif file In a multipage tif file press the ER key e To view a list of pages in a multipage tif file click Table of Contents e To
313. ng and Input gt Touchscreen Sensitivity 3 Clear the Open Pop up Menu on Touch hold checkbox 4 Press the BJ key gt Save Turn on flashing LED notification for wireless coverage 1 On the Home screen or in a folder click the Options icon 2 Click Display gt Screen Display 3 Select the LED Coverage Indicator checkbox 4 Press the BJ key gt Save When your BlackBerry smartphone is connected to the wireless network the LED light flashes green To turn off the wireless coverage notification clear the LED Coverage Indicator checkbox Use grayscale or reverse contrast for the screen display 1 On the Home screen or in a folder click the Options icon 2 Click Accessibility e To use grayscale for the screen display change the Color Contrast field to Greyscale e To use reverse contrast for the screen display change the Color Contrast field to Reverse Contrast 213 RIM Confidential and Proprietary Information Approved Third Parties 3 Press the ERM key gt Save External display Change options for notifications on the external display When the flip is closed notification for items such as new messages calls or calendar reminders appear on the external display 1 On the Home screen or in a folder click the Options icon 2 Click Display gt External Notifications e To turn off the ability to review notifications by pressing the Volume keys change the Enable Volume Key to Scroll field to No
314. ng media files You can connect your BlackBerry smartphone to your computer to transfer and synchronize files between your smartphone and your computer using a USB cable or you can use Bluetooth technology to send media files to or receive media files from a Bluetooth enabled device The USB option in the dialog box that appears when you connect your smartphone to your computer with a USB cable allows you to drag most files from a folder on your computer to a folder on your smartphone or media card The media option in the dialog box allows you to transfer media files that are protected with DRM to and from your smartphone Both options allow you to use the BlackBerry Desktop Software to transfer files to and from your smartphone If you want to manage and preserve the information or the encryption that is associated with your media files when you transfer files between your smartphone and your computer use the media option in the BlackBerry Desktop Software To download the BlackBerry Desktop Software from your computer visit www blackberry com desktop and select the appropriate option for your computer Transfer a file from your computer to your smartphone using your smartphone as a USB memory drive You must use the BlackBerry Desktop Software to manage and preserve the information or the encryption that is associated with your media files when you transfer files between your BlackBerry smartphone and your computer 1 Connect your sma
315. ng on your organization enrollment for a certificate might be required and might also occur automatically PGP keys allow you to send and receive PGP messages using your BlackBerry smartphone if you re already sending and receiving PGP messages on your computer PGP key basics Download a PGP key from an LDAP enabled server If you use the PGP Universal Server you might not be able to download PGP keys from an LDAP enabled server 1 On the Home screen or in a folder click the Options icon Click Security gt Advanced Security Settings gt PGP Keys Press the EEJ key gt Fetch PGP Keys Specify the search criteria Press the BJ key gt Search Click a PGP key Click Add PGP Key to Key Store SA Oy SM Gor S Related information can t download a PGP key from an LDAP enabled server 308 Download a personal PGP key from the PGP Universal Server 1 On the Home screen or in a folder click the Options icon 2 Click Security gt PGP 3 Press the ERM key gt Download Keys Download an updated PGP key from an LDAP enabled server 1 On the Home screen or in a folder click the Options icon 2 Click Security gt PGP 3 Highlight a PGP key 4 Press the RM key gt Fetch Updated PGP Key 291 RIM Confidential and Proprietary Information Approved Third Parties Import a certificate or PGP key that is saved on your smartphone 1 Onthe Home screen or in a folder click the Media icon or Files icon 2 Find a
316. nnections only the ability of your smartphone model to connect to those networks 1 On the Home screen or in a folder click the Options icon 2 Click Device gt About Device Versions The types of networks your smartphone can connect to are listed in the brackets after your smartphone model 237 RIM Confidential and Proprietary Information Approved Third Parties For more information about the wireless networks that your BlackBerry smartphone connects to see the Safety and Product Information booklet for your smartphone Related information can t connect to a GSM or UMTS network 0 Turn on or turn off a network connection You should keep network connections turned off in certain places such as on an airplane or in a hospital For more information see the Safety and Product Information booklet for your BlackBerry smartphone On the Home screen click the connections area at the top of the screen or click the Manage Connections icon e To turn ona network connection select the checkbox beside a connection type e To turn off a network connection clear the checkbox beside a connection type e To turn on the network connections that were turned on previously click Restore Connections Related information Turn on or turn off data service or set roaming options 239 can t connect to the mobile network 242 can t connect to a Wi Fi network 253 can t connect to the mobile network 242 can t connect to a Wi Fi
317. nstead of my smartphone If your BlackBerry smartphone is connected to a Bluetooth enabled headset your smartphone might automatically make calls on the Bluetooth enabled headset Try the following actions e Disconnect the Bluetooth enabled headset from your BlackBerry smartphone 42 RIM Confidential and Proprietary Information Approved Third Parties e During a call press the FRM key click Activate Handset My phone number appears as Unknown in the Phone application If your BlackBerry device uses a SIM card try changing the phone number on your SIM card to change how your phone number appears in the Phone application On the Home screen or in a folder click the Options icon Click Device gt Advanced System Settings gt SIM Card Highlight the phone number Press the EJ key gt Edit SIM Phone Number Type your phone number Click OK Ox gee Ne can t make calls using a voice command Try the following actions e Verify that your BlackBerry smartphone is connected to the wireless network e If you re using a Bluetooth enabled device such as a hands free car kit or wireless headset verify that the Bluetooth enabled device supports this feature and that you have paired the Bluetooth enabled device with your BlackBerry smartphone e Verify that your screen is unlocked e Verify that the language that you use to say voice commands is the same as the voice dialing language that you have set in the langu
318. nt bar 2 Click More A question mark appears on a slide A question mark appears on a slide if your BlackBerry smartphone has not downloaded the slide 1 To download the slide highlight the slide 89 RIM Confidential and Proprietary Information Approved Third Parties 2 Press the ERM key gt Retrieve Security options for messages Block incoming messages If your email account uses a BlackBerry Enterprise Server you might not be able to block or unblock PIN messages from contacts within your organization from contacts outside of your organization or both For more information contact your administrator 1 On the Home screen or in a folder click the Options icon 2 Click Security gt Firewall 3 Select the checkbox beside one or more message types 4 Press the EEJ key gt Save Note Even though you don t receive blocked messages on your BlackBerry smartphone blocked messages might contribute to data usage in your wireless service plan You can stop email messages from being forwarded to your smartphone without contributing to data usage by turning off email message forwarding or by using email message filters Allow messages from contacts in your contact list or allowed sender list 1 On the Home screen or in a folder click the Options icon 2 Click Security gt Firewall 3 Select the Contacts check box or Specific Addresses Phone Numbers or PINs check box 4 Press the SEJ key gt Save Add
319. ntact backup service select Yes e To replace your SIM card phone book with the contacts you backed up to your wireless service provider s contact backup server click Delete e To merge your SIM card phone book with the contacts you backed up to your wireless service provider s contact backup server click Do Not Delete 4 Click Next Change or delete a SIM card contact 1 In the contact list press the Jj key gt SIM Phone Book 2 Highlight a contact e To change a SIM card contact press the J key gt Edit Change the contact information Press the ERM key gt Save e To delete a SIM card contact press the FM key gt Delete Store text messages on your SIM card Depending on your wireless service provider and wireless network this feature might not be supported If your BlackBerry smartphone uses a SIM card and you set your SIM card to store text messages your text messages still appear in the Messages application On the Home screen click the Messages icon Press the BJ key gt Options Select the Leave Messages On SIM Card checkbox Press the SERJ key gt Save To stop storing text messages on your SIM card clear the Leave Messages On SIM Card checkbox If you clear this checkbox your text messages are deleted from your SIM card ew Nae Change the display name for a phone number If your SIM card supports more than one phone number you can personalize the display name for your phone numbers 1 On the
320. o add a flag click Flag for Follow Up Set the flag properties Press the Ea key gt Save e To change a flag click Flag Properties Change the flag properties Press the Ea key gt Save e To remove a flag click Clear Flag Change how you group email messages 1 On the Home screen click the Messages icon 2 Press the RM key gt Display Style gt Group by Subject or Single Messages Hide sent messages from the message inbox 1 On the Home screen click the Messages icon 2 Press the Ea key gt Options gt Message Display and Actions 3 Select the Hide Sent Messages check box 4 Press the J key gt Save Hide messages from the Messages application You can prevent messages from specific email accounts from appearing in the Messages application You can also set a separate icon to appear on the Home screen for text messages Depending on your theme a separate icon might already appear by default 1 On the Home screen click the Messages icon 57 RIM Confidential and Proprietary Information Approved Third Parties 2 Press the EM key gt Options gt Inbox Management e To hide messages from specific email accounts in the Email Accounts section clear the check box beside one or more email accounts e To hide text messages in the Other Message Types section clear the Text Messages check box 3 Press the FRM key gt Save Change how a message inbox displays messages 1 On the Home screen click the Messa
321. o send the text message for the number of times that is set in the Retries field Depending on your wireless service provider this option might not appear 1 On the Home screen click the Text Messages icon 2 Press the EM key gt Options 3 Inthe SMS Text section change the Retries field 4 Press the BJ key gt Save Set a wireless network type for sending text messages Depending on your wireless service provider and wireless network this feature might not be supported 1 On the Home screen click the Text Messages icon 2 Press the EM key gt Options 3 Inthe SMS Text section do one of the following e To use only one network type to send text messages change the Network To Send Over field to Circuit Switched or Packet Switched e To use either network type to send text messages which might be beneficial when roaming change the Network To Send Over field to Circuit Switched Preferred or Packet Switched Preferred 4 Press the ERM key gt Save Open a new message automatically when you remove your smartphone from your holster 1 On the Home screen click the Messages icon 2 Press the BM key gt Options gt Message Display and Actions 3 Change the Auto Open Newest Message After Removing Device From Holster field 4 Press the BJ key gt Save 76 RIM Confidential and Proprietary Information Approved Third Parties Hide the new or unopened message indicator 1 On the Home screen click the Messages icon
322. o the terms of separate licenses and other agreements applicable thereto with third parties except to the extent expressly covered by a license or other agreement with RIM Certain features outlined in this documentation require a minimum version of BlackBerry Enterprise Server BlackBerry Desktop Software and or BlackBerry Device Software The terms of use of any RIM product or service are set out in a separate license or other agreement with RIM applicable thereto NOTHING IN THIS DOCUMENTATION IS INTENDED TO SUPERSEDE ANY EXPRESS WRITTEN AGREEMENTS OR WARRANTIES PROVIDED BY RIM FOR PORTIONS OF ANY RIM PRODUCT OR SERVICE OTHER THAN THIS DOCUMENTATION Licensed by QUALCOMM Incorporated under one or more of the following United States Patents and or their counterparts in other nations 5 490 165 5 504 773 5 506 865 5 511 073 5 228 054 5 939 239 5 267 261 5 544 196 5 568 483 5 337 338 5 600 754 5 414 796 5 657 420 5 416 797 5 659 569 5 710 784 5 778 338 Copyright c 1999 2006 The Board of Trustees of the University of Illinois All Rights Reserved Iperf performance test Mark Gates Ajay Tirumala Jim Ferguson Jon Dugan Feng Qin Kevin Gibbs John Estabrook National Laboratory for Applied Network Research National Center for Supercomputing Applications University of Illinois at Urbana Champaign www ncsa uiuc edu 329 RIM Confidential and Proprietary Information Approved Third Parties Permission is hereby granted f
323. oftware For more information about managing conflicts that occur during organizer data synchronization see the Help in the BlackBerry Desktop Software Calendar basics Switch calendar views You can view your appointments and meetings in one of four calendar views Day view Week view and Month view display all your appointments and meetings for the selected time period Agenda view displays all your scheduled appointments meetings and free time in a list 1 On the Home screen click the Calendar icon 2 Press the EM key gt View 3 Click a view Go to a specific date in the calendar 1 On the Home screen click the Calendar icon 2 Press the ERB key e To move to a specific date click Go To Date e To move to the current date click Go To Today Schedule a meeting or an appointment To invite participants to a meeting your work email account must use a BlackBerry Enterprise Server that supports this feature 1 On the Home screen click the Calendar icon Press the SEJ key gt New Appointment Type the meeting or appointment information e To invite a participant to a meeting press the Ea key gt Invite Attendee Click a participant 4 Doone of the following e To send the meeting invitation to the participants that you invited press the Ea key gt Send e To save an appointment press the Ea key gt Save Related information Turn off your smartphone 264 can t schedule appointments that span multiple da
324. on error Try the following actions e Reload your BlackBerry Device Software The reload process deletes your smartphone data e Ifthe error message still appears after you reload your BlackBerry Device Software contact your wireless service provider Error 513 This message appears when you try to reset your smartphone while the smartphone is deleting data Your smartphone deletes your smartphone data when you exceed the number of allowed smartphone password attempts If your email account uses a BlackBerry Enterprise Server your administrator might be able to change options that will minimize the chance of this error message appearing again For more information contact your administrator Try the following actions e Reload your BlackBerry Device Software The reload process deletes your smartphone data e Ifthe error message still appears after you reload your BlackBerry Device Software contact your wireless service provider Error 517 This message appears when a conflict occurs between your smartphone s hardware and software For more information contact your wireless service provider Error 523 This message appears when there is an error with the BlackBerry Device Software Try the following actions e Reload your BlackBerry Device Software The reload process deletes your smartphone data e Ifthe error message still appears after you reload your BlackBerry Device Software contact your wireless service provider Error
325. on you are viewing on a map press the Ea key 221 RIM Confidential and Proprietary Information Approved Third Parties e To send a location that s in a list such as your list of favorite locations go to the list Highlight the location Press the Ed 2 Click Send Location 3 Click a message type Copy a location 1 Do one of the following e To copy a location you are viewing on a map press the BEAJ key e To copy a location that s in a list such as your list of favorite locations go to the list Highlight the location Press the E o 2 Click Copy Location To paste the location press the EAJ key gt Paste Clear a map When you clear a map any route information displayed on the map no longer appears 1 On the Home screen click the Maps icon 2 On a map press the SERJ gt Clear Map Set the GPS receiver that you use to track your movement To perform this task if you don t have an internal GPS receiver you must pair your BlackBerry smartphone with a Bluetooth enabled GPS receiver On the Home screen or in a folder click the Options icon Click Device gt Location Settings Change the GPS Data Source field Press the J key gt Save na ie a Keep backlighting on when you track your movement By default backlighting turns off automatically after a specified time to conserve battery power You can change map options so that backlighting remains on when you track your movement unless the b
326. on your smartphone or computer Conference call meetings allow participants who have a BlackBerry smartphone to enter the conference call meeting with a one touch Join Now option if this feature is supported on their smartphone so that they don t have to dial the conference call bridge number and access codes If you don t have a conference call bridge number you can create a conference call by calling other contacts and joining the calls together 177 RIM Confidential and Proprietary Information Approved Third Parties Create a conference call meeting from your smartphone To perform this task you must be the meeting organizer If you are not the meeting organizer you can create a conference call meeting on behalf of another person from your computer 1 Ina meeting select the Conference call checkbox 2 Type the information for the conference call 3 Press the ERM key gt Save Create a conference call meeting from your computer To perform this task you must be the meeting organizer or be creating the meeting on behalf of the meeting organizer For information about creating meetings on behalf of another person see the documentation for the email application on your computer You can create a conference call meeting from your computer that your BlackBerry smartphone recognizes When the conference call meeting starts participants who have a BlackBerry smartphone can enter the conference call meeting with the Join Now option
327. ong your smartphone waits after you stop using it before it deletes sensitive data change the Idle Timeout field 3 Press the SRJ key gt Save Delete sensitive application data from the temporary smartphone memory ds 2 On the Home screen or in a folder click the Options icon Click Security gt Advanced Security Settings gt Memory Cleaning 3 To delete sensitive data for all applications in the Memory to Clean section click Clean 283 RIM Confidential and Proprietary Information Approved Third Parties View the icon for the memory cleaning application on the Home screen 1 On the Home screen or in a folder click the Options icon 2 Click Security gt Advanced Security Settings gt Memory Cleaning 3 Select the Place Memory Cleaner Shortcut on Homescreen check box 4 Press the BJ key gt Save Certificates About certificates A certificate is a digital document that binds the identity and public key of a certificate subject If your email account uses a BlackBerry Enterprise Server that supports this feature you can download certificates over the wireless network from a certificate authority profile that is provided by your administrator The certificate authority signs the certificate to verify that it can be trusted Depending on your organization enrollment for a certificate might be required and might also occur automatically Certificate basics Download a certificate from an LDAP enabled serve
328. ons e If you have more than one phone number associated with your BlackBerry smartphone and you re trying to check your voice mail using a shortcut key your smartphone calls the voice mail access number for your active phone number Check the voice mail for your alternate phone number e You need a voice mail access number to check your voice mail To obtain a voice mail access number contact your wireless service provider or administrator Related information Switch the active phone number 37 can t change the number of times that my smartphone rings Depending on your wireless service provider you might not be able to choose the length of time that your BlackBerry smartphone rings before the call is picked up by voice mail For more information contact your wireless service provider 44 RIM Confidential and Proprietary Information Approved Third Parties Voice commands How to Voice commands Perform an action using a voice command 1 On the Home screen or in a folder click the Voice Dialing icon 2 After the beep say a voice command Related information can t make calls using a voice command 47 Change the options for voice prompts After you say a voice command voice prompts might prompt you for further information or clarification or voice prompts might read out instructions that appear on the screen 1 On the Home screen or in a folder click the Options icon 2 Click Call Management gt Voice Dialing
329. ons gt Conference Calling 3 Type your conference call information 4 Press the BJ key gt Save Calendar options Change how the calendar is displayed 1 2 On the Home screen click the Calendar icon Press the Ea key gt Options gt Calendar Display and Actions e To change the default view change the Initial View field e To change the start and end time for days change the Start Of Day field and End Of Day fields e To change the day that displays as the first day of the week in Week view change the First Day Of Week field e To hide free time in Agenda view clear the Show Free Time in Agenda View check box Press the SJ key gt Save Change options for reminders 1 2 3 On the Home screen click the Calendar icon Press the Ea key gt Options gt Calendar Display and Actions e To change the snooze time for reminders change the Snooze field e To change the default reminder time for calendar entries change the Default Reminder field Press the RJ key gt Save Related information Turn off your smartphone 264 Change options for multiple calendars 1 2 3 On the Home screen click the Calendar icon Press the A key gt Options Click a calendar e To change the color that is used for appointments from the calendar change the Appointment Color field e To set whether the calendar reminds you of appointments select or clear the Display Reminders check box Press the J
330. ook for BlackBerry smartphones and YouTube for BlackBerry smartphones You can select and send multiple picture files at one time You can only send media files that you have added 1 Onthe Home screen click the Media icon Click a media type If necessary click a category Highlight a media file Press the EJ key e To send pictures or a video click Send Click a message type or an application e To send an audio file click the send option for a message type Oily des Ot oS 6 If necessary turn on Bluetooth technology and choose a device or pair with a device Receive a media file using Bluetooth technology To perform this task you must turn on Bluetooth technology When a media file is sent to your BlackBerry smartphone using Bluetooth technology a dialog box appears on the screen 1 Inthe Accept connection request dialog box click Yes 2 Inthe Do you want to receive the incoming data dialog box click Yes Your smartphone stores each received file in the folder that matches each file s type Related information Turn on or turn off Bluetooth technology 255 Turn on or turn off Bluetooth technology 255 Supported audio and video file formats Depending on your BlackBerry smartphone model and wireless service provider some media file formats might not be supported Type File format Audio e AAC e AMR e FLAC e MP3 e M4A e OGG e WMA e WAV 154 RIM Confidential and Proprietary Information A
331. or check box 4 Press the J key gt Save To turn on notification for smart card connections select the LED Session Indicator check box Switch smart password filters In a blank password field press the Enter key The indicator for the new smart password filter appears beside the password field Prerequisites Using authentication certificates e Your BlackBerry smartphone must have the correct smart card driver and smart card reader driver installed e You must have imported a certificate from your smart card that you can use for signing and verification e You must turn on advanced authentication e You must have set a smartphone password e You must have the smart card password that you received with your smart card Use a certificate to authenticate your smart card To perform this task you must be using a smart card and a password to unlock your BlackBerry smartphone If you use a certificate to authenticate your smart card the certificate authenticates your smart card whenever you use your smart card to unlock your smartphone 1 On the Home screen or in a folder click the Options icon Click Security gt Password If necessary change the User Authenticator field to Smart card Change the Authentication Certificate field Press the BAJ key gt Save To stop using a certificate to authenticate your smart card change the Authentication Certificate field to None oe BN Check the status of your authenticat
332. or keys in the key store on your smartphone Set whether third party applications can access confidential information such as credit card numbers coupons loyalty cards and transit passes that are stored on your smartphone s secure element Depending on your smartphone model and wireless service provider your smartphone might not use a secure element Set permissions for a third party application 304 306 RIM Confidential and Proprietary Information Approved Third Parties Connection permissions for third party applications Permission Description USB Set whether third party applications can use physical connections such as a USB cable or RS 232 cable that you have set up for your BlackBerry smartphone Bluetooth Set whether third party applications can use Bluetooth connections Phone Set whether third party applications can make calls or access call logs Location Data Set whether third party applications can use your GPS location information Server Network Set whether third party applications can access the Internet or your organization s intranet using your organization s network Internet Set whether third party applications can access the Internet through your wireless service provider for example using a direct Internet connection or WAP gateway Wi Fi if supported Set whether third party applications can use Wi Fi connections Troubleshooting Security forget my smartphone password If you forge
333. or turn off read receipts Depending on your wireless service provider or administrator you might not be able to perform this task or some of the options might not appear On the Home screen click the Messages icon Press the HJ key gt Options gt Email Preferences If the Message Services field appears set this field to the appropriate email account To set whether your BlackBerry smartphone sends a read receipt or delivery receipt when a sender requests it change the Send Read Receipts field 5 Press the EEJ key gt Save ier 62 RIM Confidential and Proprietary Information Approved Third Parties Stop loading pictures in HTML email messages By default your BlackBerry smartphone automatically downloads and displays inline pictures that are embedded in HTML email messages 1 On the Home screen click the Messages icon Press the EJ key gt Options gt Email Preferences If the Message Services field appears set this field to the appropriate email account Clear the Download Images Automatically checkbox Press the SEJ key gt Save To view pictures in an HTML email message press the Ea key gt Get Images O es es iS Turn off the prompt that appears before downloading external pictures in HTML email messages Some HTML email messages contain links to external pictures on the Internet By default your BlackBerry smartphone prompts you before downloading external pictures 1 On the Home screen
334. orithms for S MIME protected messages If a message has multiple recipients your BlackBerry smartphone uses the first selected encryption algorithm in the list that all recipients are known to support 1 On the Home screen or in a folder click the Options icon 2 Click Security gt S MIME 3 Select the checkbox beside one or more encryption algorithms 4 Press the J key gt Save Request delivery notification for signed S MIME protected messages 1 On the Home screen or in a folder click the Options icon 2 Click Security gt S MIME 3 Select the Request S MIME Receipts check box 4 Press the RJ key gt Save Turn off the prompt that appears before an S MIME protected message is truncated 1 On the Home screen or in a folder click the Options icon 2 Click Security gt S MIME 3 Change the Truncation Mode field to Send Anyway or More All and Send 4 Press the SERJ key gt Save To turn on the prompt again change the Truncation Mode field to Prompt User Turn off the prompt that appears when you use an S MIME certificate that is not recommended for use 1 On the Home screen or in a folder click the Options icon 2 Click Security gt S MIME 3 Clear the Warn about problems with my certificates check box 4 Press the EEJ key gt Save To turn on the prompt again select the Warn about problems with my certificates check box S MIME protected message troubleshooting Some signing and enc
335. ork but you cannot access BlackBerry services such as email messaging and Internet browsing over the Wi Fi connection Your Bluetooth connection is turned on and you are connected to a Bluetooth enabled device Your Bluetooth connection is turned on but you are not connected to a Bluetooth enabled device About emergency calls and Emergency Callback Mode 29 Troubleshooting Mobile network can t connect to the mobile network Try the following actions e If your BlackBerry smartphone uses a SIM card verify that your SIM card is inserted in your smartphone correctly e If your smartphone normally connects to a CDMA network and your smartphone supports international roaming verify that your smartphone is in global roaming mode and that your SIM card is inserted in your smartphone correctly e Verify that you ve turned on the connection to the wireless network e Verify that you re connected to your wireless service provider s network If you switched wireless networks manually your smartphone remains connected to that wireless network until you select your wireless service provider s network again e If you ve set a specific speed for wireless network connections verify that you re in a wireless coverage area that supports the connection speed e Ifyou have a Wi Fi enabled smartphone and your wireless service provider supports UMA verify that your connection preference isn t set to Wi Fi Only Related information 2
336. ors Indicators in the upper right corner of the Home screen display the wireless coverage level for the area in which you are using your BlackBerry smartphone For more information about wireless coverage areas contact your wireless service provider Indicator Description Y alll Provides information about the strength of the wireless signal Three or more bars indicate a strong signal A reduced signal display might indicate increased power output from your smartphone as it attempts to connect to a weak signal 241 RIM Confidential and Proprietary Information Approved Third Parties Indicator 3G8e 4Ge H 82 EDGE GPRS NXTL MIKE or NTWK al BGS wo ri N v Related information Description You are connected to a mobile network and you can access features such as email messaging and Internet browsing If you do not see one of the indicators you might be in an area of reduced wireless coverage where some features are not available you might only be able to make a phone call or send and receive text messages You can call only emergency numbers You are in an area of no wireless coverage The connection to the mobile network is turned off You are connected to a Wi Fi network and you can access BlackBerry services such as email messaging and Internet browsing over the Wi Fi connection Your Wi Fi connection is turned on but you are not connected to a Wi Fi network or you are connected to a Wi Fi netw
337. orts this feature For more information contact your administrator e Ifyou use a software token to log in to a VPN the software token must be on your smartphone and the software token information that appears in the VPN profile must be correct 1 On the Home screen or in a folder click the Options icon 2 Click Security gt Advanced Security Settings gt VPN 3 To connect to your organization s network click Log in Change the user name and password for a VPN profile 1 On the Home screen or in a folder click the Options icon Click Security gt Advanced Security Settings gt VPN Highlight a VPN profile Press the SJ key gt Edit In the Username field type a new user name C1 ih 302 RIM Confidential and Proprietary Information Approved Third Parties 6 Inthe Password field type a new password 7 Press the ERM key gt Save About software tokens You might need a software token to log in to a VPN A software token includes a token code that your smartphone regenerates periodically and a PIN For more information about software tokens contact your administrator Change the software token for a VPN profile To perform this task the software token that you want to use must be installed on your BlackBerry smartphone For more information contact your administrator On the Home screen or in a folder click the Options icon Click Security gt Advanced Security Settings gt VPN Highlight a VPN profile
338. ory for contacts tasks or memos 109 111 111 118 124 131 136 143 150 157 157 160 161 161 172 13 173 180 182 182 189 190 190 193 194 194 194 194 194 195 195 195 197 197 197 Turn off the prompt that appears before you Gelete items si issesccciscesscissssescadesscacaccesaveyeesdeasscass ivecvencosstassessaazscoestascesscateastecasevasbedersneaivacaeaveicace Typing How to Typing MPOUBIESHOOLINGs TYPING seruirai rrea EAEEREN ENEE EEEE ATEEN EE EEEE EREE EEES Keyboard How to Keyboard Troubleshooting Keyboard Eee a E E E A A A E E E E A a aes seeviveruscuuvee How to Language Troubleshooting Language Sree mAs payaa N waussesuauupacseccunides tech veadeac me vyaiass Sectpaaatasaubesasteuecen satay How to Screen display Troubleshooting Display GPS TECHNOIO RY it er tac eitsseasett E SAREEN een eta ae A aa el eee en ee a el eee How to GPS TECHMOlO BY sss dccces Xz cs0atu2dceteseyca bce bus sisden E R sat N A A E E a A AiE Troubleshootinigz GPS technolo Veesin ninni ree a E a NEEN EAN OEE ATE EE EEA EAEE AEAEE AENOR ENRERE COMP aS A IEE E T ET L E E E E E E I T A IE A Aa N T FIOW tonComMpaS Sireasa a aa A A Aa a EA AE EAA AAEE I A a O EA a A A AA A E EAS HOW TOUMA DS cieee aE a e EESE E AE EEE A aaa Ea E e a EEES ON EN Mroubl sho ting Mapsissa eun n n a E R E A N EAEE E AP ONCE ONS pse A NENEA E N E a Howto Applications is 3 04 225225 ec
339. ot A RS Attach a contact card to a message You can attach a contact card to an email a PIN message or a text message 1 When you are composing a message press the Ea key gt Attach gt Contact 2 Find and highlight a contact 3 Press the EEJ key gt Continue Related information can t attach a file to a text message 79 Add a contact picture for caller ID 1 On the Home screen click the Contacts icon 2 Highlight a contact 183 RIM Confidential and Proprietary Information Approved Third Parties Press the BJ key gt Edit Press the AJ key gt Add Picture Find highlight and click a picture If necessary move the crop box to the portion of the picture that you want to use Press the RJ key gt Crop amp Save Press the J key gt Save Related information My contact pictures keep changing 189 DOr SO ON eB Change or delete a contact picture 1 On the Home screen click the Contacts icon 2 Highlight a contact 3 Press the ERM key gt Edit 4 Highlight the contact picture e To change the contact picture press the Ea key gt Replace Picture Highlight a picture Press the Ea key gt Select Picture e To delete the contact picture press the Ea gt Delete Picture 5 Press the ERM key gt Save Related information My contact pictures keep changing 189 About categories You can create categories to group your contacts tasks and memos You can also narrow the contacts tas
340. our computer or a device other than the BlackBerry smartphone that you used to encrypt the file insert the media card into the BlackBerry smartphone that you used to encrypt the file On the Home screen or in a folder click the Options icon Click Security gt Encryption In the Media Card section change the Mode field to Device Password Related information About file encryption 268 Camera Depending on your BlackBerry device model the camera or video camera might not be supported or some camera or video camera features might not be available How to Camera Camera icons These icons appear at the bottom of the screen in the camera You can click these icons a View pictures e Geotagging is turned on e Geotagging is turned off Take another picture 136 RIM Confidential and Proprietary Information Approved Third Parties Flash is turned on Flash is turned off Automatic flash mode Scene mode Take a picture 1 On the Home screen click the Camera icon 2 If you have turned on digital zoom on the trackpad slide your finger up or down to zoom in or out 3 Press the Right Convenience key The picture is saved to the Camera Pictures folder in the Pictures application To open the picture click the picture preview at the bottom of the screen Related information Record a video 131 Change the flash setting for pictures that you take 1 On the Home screen click the Camera icon 2 To switch between flash
341. our smartphone or media card The media option in the dialog box allows you to transfer media files that are protected with DRM to and from your smartphone Both options allow you to use the BlackBerry Desktop Software to transfer files to and from your smartphone If you want to manage and preserve the information or the encryption that is associated with your media files when you transfer files between your smartphone and your computer use the media option in the BlackBerry Desktop Software To download the BlackBerry Desktop Software from your computer visit www blackberry com desktop and select the appropriate option for your computer 120 RIM Confidential and Proprietary Information Approved Third Parties Transfer a file from your computer to your smartphone using your smartphone as a USB memory drive You must use the BlackBerry Desktop Software to manage and preserve the information or the encryption that is associated with your media files when you transfer files between your BlackBerry smartphone and your computer 1 Connect your smartphone to your computer using a USB cable 2 Doone of the following e Ifyou want to transfer most types of files in the dialog box that appears on your smartphone select the USB option e Ifyou want to transfer media files that are protected with DRM in the dialog box that appears on your smartphone select the media transfer option 3 If necessary type a password Your smartphone appears as
342. owing actions Verify that your media card is inserted in your BlackBerry smartphone correctly For more information about inserting a media card into your smartphone see the printed documentation that came with your smartphone In your media card options if there is a message to format your media card disconnect your smartphone from your computer Format your media card CAUTION Formatting your media card will delete all the files from it The application memory on my smartphone is low When the application memory available on your BlackBerry smartphone is low your smartphone displays a dialog box that lists applications and languages that you don t use frequently You can delete applications and languages in this list Consider the following guidelines Verify that you have deleted old email messages and MMS messages especially messages with attachments Verify that you have deleted contacts that are already in your organization s address book Verify that you have deleted media files from the smartphone memory If you recently updated your BlackBerry Device Software over the wireless network verify that you have deleted the previous version of the BlackBerry Device Software Verify that you have cleared the browser cache Related information View the amount of available storage space on your smartphone 267 Tips Freeing and conserving storage space 15 269 RIM Confidential and Proprietary Information Approved Third P
343. pe the meeting or appointment information e To invite a participant to a meeting press the Ea key gt Invite Attendee Click a participant 4 Doone of the following e To send the meeting invitation to the participants that you invited press the Ea key gt Send e To save an appointment press the Ea key gt Save Related information Turn off your smartphone 264 can t schedule appointments that span multiple days 180 can t set some fields when scheduling appointments 180 175 RIM Confidential and Proprietary Information Approved Third Parties Delete an appointment meeting or alarm 1 On the Home screen click the Calendar icon 2 Highlight an appointment meeting or alarm 3 Press the ERM key gt Delete Respond to a meeting invitation 1 Ina meeting invitation press the J key 2 Click Accept Tentative or Decline 3 If you declined a delegated meeting invitation do one of the following e To decline the meeting click Decline e To delegate the meeting back to the sender so that the sender can re delegate it click Delegate 4 Doone of the following e To send the response without adding comments click Send Response e To add a comment to your response click Add Comments Type a comment Press the Ea key gt Send Note If you delete a meeting invitation from the Messages application before you accept or decline it the meeting is deleted from the email application on your computer View your calenda
344. phone appears as a drive on your computer 4 Drag a file from a location on your computer to a folder on your smartphone To view the transferred file on your smartphone disconnect your smartphone from your computer and find the file Related information Transfer your media files from your computer to your smartphone using BlackBerry Desktop Software 115 Transfer your media files from your computer to your smartphone using BlackBerry Desktop Software With the BlackBerry Desktop Software you can synchronize media files including iTunes playlists and Windows Media Player playlists to your BlackBerry smartphone To download the BlackBerry Desktop Software from your computer visit www blackberry com desktop and select the appropriate option for your computer 1 Connect your smartphone to your computer 2 On your smartphone in the dialog box that appears select any of the file transfer options 3 On your computer open the BlackBerry Desktop Software 4 Click the media transfer option that best suits what you want to do For more information about synchronizing media files see the Help in the BlackBerry Desktop Software Related information Transfer a file from your computer to your smartphone using your smartphone as a USB memory drive 6 153 RIM Confidential and Proprietary Information Approved Third Parties Send a media file You can send your pictures and videos to applications that you have installed such as Faceb
345. phone model and wireless service plan Depending on your messaging service plan some features or options might not be available in the message options on the Email Preferences screen If your email account uses a BlackBerry Enterprise Server your organization might not have set up some features or might prevent you from using some features or options If your administrator has set an option for you a lock indicator appears beside the option field For more information about the features that are available on your smartphone contact your wireless service provider or administrator or visit www blackberry com go devices 129 RIM Confidential and Proprietary Information Approved Third Parties Related information Feature availability O can t save media files Your BlackBerry smartphone or media card might not have enough available storage to store media files Try the following actions e If you re trying to save a media file to your smartphone delete old data or messages from your smartphone e If you re trying to save a media file on your media card delete old media files e Inthe camera options verify that the Image Size field isn t set to Large Large pictures use more storage space than smaller pictures Related information Delete a message 56 Move rename or delete a file 106 Change the size of pictures that you take 137 Change the video size and format 132 can t open media files Try the following
346. pproved Third Parties Type File format Video e 3GP e 3GP2 e AVI ASF e MP4 e MOV e WMV Troubleshooting Voice notes Some features aren t available on my smartphone The availability of certain features on your BlackBerry smartphone might be affected by items such as your smartphone model and wireless service plan Depending on your messaging service plan some features or options might not be available in the message options on the Email Preferences screen If your email account uses a BlackBerry Enterprise Server your organization might not have set up some features or might prevent you from using some features or options If your administrator has set an option for you a lock indicator appears beside the option field For more information about the features that are available on your smartphone contact your wireless service provider or administrator or visit www blackberry com go devices Related information Feature availability O can t save media files Your BlackBerry smartphone or media card might not have enough available storage to store media files Try the following actions e f you re trying to save a media file to your smartphone delete old data or messages from your smartphone e If you re trying to save a media file on your media card delete old media files e Inthe camera options verify that the Image Size field isn t set to Large Large pictures use more storage space than smaller pictures
347. r click the Options icon 2 Click Typing and Language gt Keyboard 3 Change the Portrait Keyboard Type field 4 Press the J key gt Save Assign an application to a Convenience key Your BlackBerry smartphone has one or more Convenience keys on the side of the smartphone Depending on your theme you might not be able to change the application that is assigned to a Convenience key 1 On the Home screen or in a folder click the Options icon 2 Click Device gt Convenience Key 3 Change the Convenience Key Opens field 4 Press the J key gt Save Change the default currency symbol 1 On the Home screen or in a folder click the Options icon 2 Click Typing and Input gt Keyboard 3 Change the Currency Key field 4 Press the SJ key gt Save Set the cursor speed 1 On the Home screen or in a folder click the Options icon 2 Click Typing and Input gt Keyboard 3 Change the Key Rate field 4 Press the J key gt Save Turn on key tones 1 On the Home screen or in a folder click the Options icon 2 Click Typing and Input gt Keyboard 207 RIM Confidential and Proprietary Information Approved Third Parties 3 Select the Key Tone check box 4 Press the BEEJ key gt Save Set the trackpad sensitivity You can set how the trackpad responds to your touch A high sensitivity level requires less pressure than a lower sensitivity level 1 On the Home screen or in a folder click the
348. r BlackBerry smartphone model the Wi Fi feature might not be supported Try the following actions e Verify that you ve turned on the connection to the Wi Fi network e Verify that you re in a Wi Fi coverage area If you re connecting to a home network see if other wireless devices are able to connect If you re connecting to an enterprise Wi Fi network or a hotspot talk to your administrator or an employee at the hotspot 253 RIM Confidential and Proprietary Information Approved Third Parties Verify that the time on your smartphone is synchronized with the network time If the times are different it could prevent your smartphone from connecting for example if connecting to the network requires you to have a certificate on your smartphone and the certificate has an expiration date If the Wi Fi network doesn t appear in the Set Up Wi Fi application it might be hidden If you know the network name try connecting to the Wi Fi network manually In the Set Up Wi Fi application verify that the options for the Wi Fi network are correct To find out what options to use for a home network refer to the information that came with your router for an enterprise Wi Fi network talk to your administrator for a public hotspot refer to any information provided for the hotspot or talk to an employee at the hotspot who might have details about how to connect If you switched Wi Fi networks manually switch to another Wi Fi network or set you
349. r BlackBerry smartphone to scan for available Wi Fi networks If your wireless service provider supports UMA verify that your connection preference isn t set to Mobile Network Only If your email account uses a BlackBerry Enterprise Server your smartphone might prevent you from connecting to certain wireless access points For more information contact your administrator If you re using the Push Button Setup method verify that the access point is enabled with Wi Fi Protected Setup and that it has been set to send its profile Verify that another device isn t also attempting to connect at the same time and that not more than one access point within range is in this mode For more information see the information that came with your router If you use PEAP EAP TLS EAP FAST EAP TTLS or EAP SIM to connect to a Wi Fi network verify that you ve installed the root certificate for the certificate authority server that created the certificate for the authentication server The certificate must be transferred to your smartphone before you can connect to the network For more information talk to your administrator If you use EAP TLS to connect to a Wi Fi network verify that you ve added your authentication certificate to your smartphone The certificate must be transferred to your smartphone before you can connect to the network For more information talk to your administrator Related information Turn on or turn off a network connection 8
350. r computer might allow you to recover smartphone data if your smartphone is lost stolen or corrupted by an unforeseen issue Connect your BlackBerry smartphone to your computer and open the BlackBerry Desktop Software For more information see the Help in the BlackBerry Desktop Software Related information My smartphone doesn t have enough available storage space to update the BlackBerry Device Software 235 Update the BlackBerry Device Software over the wireless network Depending on the options that your wireless service provider or administrator sets you might not be able to perform this task Depending on your wireless service provider you might not be able to perform this task at certain times of the day when there is a greater volume of network traffic You can use your BlackBerry smartphone when you download the BlackBerry Device Software but not when you install the software You have the option to schedule the update to occur at a specific time Research In Motion recommends that you regularly create and save a backup file on your computer especially before you update any software Maintaining a current backup file on your computer might allow you to recover smartphone data if your smartphone is lost stolen or corrupted by an unforeseen issue 1 On the Home screen click the Wireless Update icon If you do not have the Wireless Update icon on the Home screen click the Options icon Click Device gt Software Updates
351. r correctly after synchronization If you schedule appointments or meetings on your BlackBerry smartphone that contain special characters or accents your computer might not support these characters On your computer verify that you are using the correct default code page and that the correct font support is installed on your computer For more information see the documentation for the operating system on your computer Research In Motion recommends that you regularly create and save a backup file on your computer especially before you update any software Maintaining a current backup file on your computer might allow you to recover smartphone data if your smartphone is lost stolen or corrupted by an unforeseen issue 180 RIM Confidential and Proprietary Information Approved Third Parties Related information About synchronization conflicts 54 Synchronize organizer data over the wireless network 185 can t enter a conference call with the Join Now option The Join Now option might not appear in the meeting notification if the meeting organizer isn t using a BlackBerry smartphone that supports the Join Now feature or if the meeting organizer didn t enter the conference call information correctly If the Join Now option appears and your smartphone is connected to a CDMA network you might need to change your smart dialing options so that you can enter the conference call using the Join Now option Try the following actions e If
352. r encryption options that you want Try using a different message classification can t open an attachment in an encrypted message You might not be able to open an attachment in an encrypted message for the following reasons e The attachment information might not be available on the BlackBerry Enterprise Server e Your administrator might have set options to prevent you from opening attachments in encrypted messages e You might have received the message from an email account that doesn t support attachments in encrypted messages e The message might have been encrypted with an algorithm that isn t supported e Ifyou are using the PGP Support Package for BlackBerry smartphones you can t open an attachment in a PGP protected message that was encrypted using the OpenPGP format by an IBM Lotus Notes client working with PGP Desktop Professional or that was encrypted by the PGP Universal Server 103 RIM Confidential and Proprietary Information Approved Third Parties Files and attachments How to Files File basics About files and attachments You can view and download attachments and store them on your BlackBerry smartphone or a media card If your email account uses a BlackBerry Enterprise Server that supports accessing files on your organization s network you can preview files from your organization s network and save the files to your smartphone or attach them directly to email messages without downloading them You
353. r in the Applications folder click the Clock icon 2 Press the ERM key gt Set Alarm 3 On the trackpad slide your finger up or down to highlight On or Weekdays 4 Click the trackpad At the top of the Home screen a clock indicator appears To set additional alarms or to set alarms for certain days of the week you can schedule alarms through the Calendar application Related information Turn off your smartphone 264 Set an alarm in the calendar 175 Silence the alarm e f snooze is not turned on click Dismiss e f snooze is turned on click Snooze Change alarm notification options 1 On the Home screen or in the Applications folder click the Clock icon 2 Press the ERM key gt Options 3 Inthe Alarm section change the Alarm Tone field Volume field Snooze Time field and Vibration field 4 Press the SRJ key gt Save Set options for bedside clock mode 1 On the Home screen or in the Applications folder click the Clock icon 2 Press the ERM key gt Options 3 Inthe Bedside Mode section do any of the following e To receive a flashing LED notification when bedside clock mode is turned on clear the Disable LED checkbox 191 RIM Confidential and Proprietary Information Approved Third Parties e To turn off the connection to the wireless network so that your smartphone does not receive phone calls or messages when bedside clock mode is turned on select the Disable Radio checkbox e To turn off s
354. r or DSML enabled server On the Home screen or in a folder click the Options icon Click Security gt Advanced Security Settings gt Certificates Press the SEJ key gt Fetch Certificates Specify the search criteria Press the SEJ key gt Search Click a certificate Click Add Certificate to Key Store Soar 200 tS ES Related information can t download a certificate 308 About certificate enrollment If your email account uses a BlackBerry Enterprise Server that supports this feature you can download certificates over the wireless network from a certificate authority profile provided by your administrator Depending on your organization enrollment for a certificate might be required and might also occur automatically When you enroll with a certificate authority profile the latest certificate is downloaded to your BlackBerry smartphone and added to your certificate list The certificate authority profile shows the status of the certificate If the certificate is scheduled to expire soon you can re enroll with the certificate authority profile to receive an updated certificate 284 RIM Confidential and Proprietary Information Approved Third Parties Download a certificate from a certificate authority To perform this task your work email account must use a BlackBerry Enterprise Server that supports this feature For more information contact your administrator If your administrator has provided you with a certifi
355. r when responding to a meeting In a meeting invitation press the JA key gt View Calendar To return to the meeting invitation press the key Check availability of meeting participants To perform this task your work email account must use a BlackBerry Enterprise Server that supports this feature For more information contact your administrator You can only check availability of meeting participants in your organization In a meeting or meeting invitation below the list of meeting participants click View Availability e lf you are the meeting organizer to select the next time that all meeting participants are available click Next Available Time e To view a list of the statuses that are associated with the colored bars on the screen for example busy or tentative press the EJ key gt Show Legend Change the list of participants for a meeting To perform this task you must be the meeting organizer 1 Ina meeting in the Accepted or Declined field highlight a contact 2 Press the ERM key 176 RIM Confidential and Proprietary Information Approved Third Parties 3 Click Invite Attendee Change Attendee or Remove Attendee 4 Press the BEEJ key gt Save Forward a meeting invitation To perform this task your email account must use the BlackBerry Internet Service or a BlackBerry Enterprise Server that supports this feature For more information contact your wireless service provider or administrator
356. r with a USB cable allows you to drag most files from a folder on your computer to a folder on your smartphone or media card The media option in the dialog box allows you to transfer media files that are protected with DRM to and from your smartphone Both options allow you to use the BlackBerry Desktop Software to transfer files to and from your smartphone If you want to manage and preserve the information or the encryption that is associated with your media files when you transfer files between your smartphone and your computer use the media option in the BlackBerry Desktop Software To download the BlackBerry Desktop Software from your computer visit www blackberry com desktop and select the appropriate option for your computer Transfer a file from your computer to your smartphone using your smartphone as a USB memory drive You must use the BlackBerry Desktop Software to manage and preserve the information or the encryption that is associated with your media files when you transfer files between your BlackBerry smartphone and your computer 1 Connect your smartphone to your computer using a USB cable 2 Doone of the following e Ifyou want to transfer most types of files in the dialog box that appears on your smartphone select the USB option e Ifyou want to transfer media files that are protected with DRM in the dialog box that appears on your smartphone select the media transfer option 3 If necessary type a password Your smart
357. re not supported by the smart dialing feature In the smart dialing options you can also specify the main phone number for an organization that you call frequently so that you can quickly call a contact in that organization by dialing only the extension for the contact If you add contacts from that organization to your contact list when you add their phone numbers you can type only the extensions instead of typing out the main phone number for the organization Related information can t make or receive calls 42 Set the default country code and area code From the Home screen press the key Press the EJ key gt Options gt Smart Dialing Set the Country Code and Area Code fields If necessary set the Local Country Code field and International Dialing Digits field In the National Number Length field set the default length for phone numbers in your country Press the BJ key gt Save Note When you determine the default length for phone numbers include your area code and local number but do not include your country code or the National Direct Dialing prefix Or ge ON Set options for dialing extensions From the Home screen press the key Press the BJ key gt Options gt Smart Dialing In the Number field type the main phone number for an organization In the Wait For field set how long your BlackBerry device waits before dialing an extension In the Extension Length field set the default length for extensions
358. ree of charge to any person obtaining a copy of this software Iperf and associated documentation files the Software to deal in the Software without restriction including without limitation the rights to use copy modify merge publish distribute sublicense and or sell copies of the Software and to permit persons to whom the Software is furnished to do so subject to the following conditions e Redistributions of source code must retain the above copyright notice this list of conditions and the following disclaimers e Redistributions in binary form must reproduce the above copyright notice this list of conditions and the following disclaimers in the documentation and or other materials provided with the distribution e Neither the names of the University of Illinois NCSA nor the names of its contributors may be used to endorse or promote products derived from this Software without specific prior written permission THE SOFTWARE IS PROVIDED AS IS WITHOUT WARRANTY OF ANY KIND EXPRESS OR IMPLIED INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT IN NO EVENT SHALL THE CONTIBUTORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM DAMAGES OR OTHER LIABILITY WHETHER IN AN ACTION OF CONTRACT TORT OR OTHERWISE ARISING FROM OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE PCRE is a library of functions to support regular expressions who
359. rk connections that were turned on previously click Restore Connections Related information 246 RIM Confidential and Proprietary Information Approved Third Parties Turn on or turn off data service or set roaming options 239 can t connect to the mobile network 242 can t connect to a Wi Fi network 253 can t connect to the mobile network 242 can t connect to a Wi Fi network 253 Check the status of network connections and services 1 On the Home screen click the connections area at the top of the screen or click the Manage Connections icon 2 Click Services Status Connect to a Wi Fi network About connecting to a Wi Fi network With Wi Fi technology your BlackBerry smartphone can access the Internet by connecting to a wireless router or wireless access point at your home work or in a hotspot area Your smartphone uses the Wi Fi network instead of the mobile network to visit web pages send and receive email messages and so on When you connect to the Internet with a Wi Fi network you might avoid data charges that are associated with using your mobile network and in many cases the connection speed is faster Hotspots are available in many public places such as libraries airports hotels coffee shops and so on Some hotspots are free to use while others require payment Your wireless service provider might provide an application for your smartphone that allows you to log in to a hotspot If you do not h
360. rom the BlackBerry App World Change themes 1 On the Home screen or in a folder click the Options icon 2 Click Display gt Screen Display 214 RIM Confidential and Proprietary Information Approved Third Parties 3 Inthe Theme section click a theme 4 Click Activate To delete a theme click the theme Click Delete Related information My display changed 215 Troubleshooting Display My display changed Depending on your theme display options such as icons fonts and your Home screen background might change when you switch themes No application opens when I press a Convenience key Try the following e Ifyou haven t done so assign an application to the key e Open the flip and press the Convenience key again Applications don t open when the flip is closed e Verify that you didn t delete the application that you assigned to the key The screen turns off When you don t use your BlackBerry smartphone for a period of time the screen turns off to conserve battery power You can change the length of time that the backlight stays on when you aren t touching your smartphone To turn on the screen click the trackpad or press a key Related information Set options for backlighting 211 A pop up menu appears when touch the screen When you touch and hold your finger on the screen for a certain amount of time a pop up menu appears to provide a quick way to select common menu items You can turn off
361. ronize organizer data contacts calendar entries tasks and memos between your BlackBerry smartphone and the email application on your computer over the wireless network The wireless email reconciliation feature is designed to reconcile email between your smartphone and the email application on your computer over the wireless network When you file or delete email messages on your smartphone these email messages should be filed or deleted in the email application on your computer Likewise any changes that you make to email messages in the email application on your computer should be reflected on your smartphone In rare cases if your smartphone doesn t recognize fields in a contact calendar entry or email account some data or email can t be synchronized or reconciled If wireless data synchronization isn t available on your smartphone or if you turned off this feature you can use the BlackBerry Desktop Software to synchronize your organizer data For more information see the Help in the BlackBerry Desktop Software Research In Motion recommends that you regularly create and save a backup file on your computer especially before you update any software Maintaining a current backup file on your computer might allow you to recover smartphone data if your smartphone is lost stolen or corrupted by an unforeseen issue Synchronize organizer data over the wireless network Research In Motion recommends that you regularly create and save
362. roperty of Research In Motion Limited and are registered and or used in the U S and countries around the world iTunes is a trademark of Apple Inc Bluetooth is a trademark of Bluetooth SIG DataViz Documents To Go Sheet to Go Slideshow to Go and Word to Go are trademarks of DataViz Inc UMTS is a trademark of European Telecommunications Standard Institute Gears and Google Mail are trademarks of Google Inc GSM and Global System for Mobile Communications are trademarks of the GSM MOU Association IBM Domino Lotus Lotus iNotes and Lotus Notes are trademarks of International Business Machines Corporation JavaScript is a trademark of Oracle America Inc Microsoft Hotmail Outlook Windows Live and Windows Media are trademarks of Microsoft Corporation Novell and GroupWise are trademarks of Novell Inc PGP PGP Desktop Professional and PGP Universal Server are trademarks of PGP Corporation RSA is a trademark of RSA Security vCard is a trademark of the Internet Mail Consortium Wi Fi Wi Fi Protected Access Wi Fi Protected Setup and WPA are trademarks of the Wi Fi Alliance All other trademarks are the property of their respective owners Handwriting Recognition Engine c 1998 2010 is provided by HanWang Technology Co Ltd All Rights Reserved Content owners use Windows Media digital rights management technology WMDRM to protect their intellectual property including copyrights This device uses WMDRM software to access WMDRM protected
363. rry Desktop Software Research In Motion recommends that you regularly create and save a backup file on your computer especially before you update any software Maintaining a current backup file on your computer might allow you to recover smartphone data if your smartphone is lost stolen or corrupted by an unforeseen issue Synchronize email over the wireless network You can set the Wireless Reconcile option for each email address that is associated with your BlackBerry smartphone which will synchronize your email over the wireless network 1 On the Home screen click the Messages icon Press the SEJ key gt Options gt Email Reconciliation If the Message Services field appears set this field to the appropriate email account Select the Wireless Reconcile checkbox Press the J key gt Save GiB Oc Delete email on your smartphone and in your email application on your computer You can set the Delete On option for each email address that is associated with your BlackBerry smartphone 1 On the Home screen click the Messages icon 2 Press the EBM key gt Options gt Email Reconciliation 3 If the Message Services field appears set this field to the appropriate email account 311 RIM Confidential and Proprietary Information Approved Third Parties 4 Change the Delete On field to Mailbox amp Handheld 5 Press the EM key gt Save It takes a short period of time for email to be deleted over the wireless n
364. rtphone connects to networks based on the order that they appear in the preferred network list 1 On the Home screen click the connections area at the top of the screen or click the Manage Connections icon 240 RIM Confidential and Proprietary Information Approved Third Parties DO UN BS be Click Networks and Connections gt Mobile Network Press the EJ key gt My Preferred Network List Highlight a wireless network Press the J key gt Move Click the new location Press the EM key gt Close Change the connection speed for the wireless network A faster connection speed requires more battery power Depending on your wireless service provider you might not be able to change the connection speed for the wireless network Poe On the Home screen click the Manage Connections icon Click Networks and Connections gt Mobile Network Change the Network Mode field Press the EM key gt Close Related information can t connect to the mobile network 242 Turn on flashing LED notification for wireless coverage 1 2 3 4 On the Home screen or in a folder click the Options icon Click Display gt Screen Display Select the LED Coverage Indicator checkbox Press the J key gt Save When your BlackBerry smartphone is connected to the wireless network the LED light flashes green To turn off the wireless coverage notification clear the LED Coverage Indicator checkbox Wireless coverage indicat
365. rtphone to your computer using a USB cable 2 Doone of the following e lf you want to transfer most types of files in the dialog box that appears on your smartphone select the USB option e lf you want to transfer media files that are protected with DRM in the dialog box that appears on your smartphone select the media transfer option 3 If necessary type a password Your smartphone appears as a drive on your computer 4 Drag a file from a location on your computer to a folder on your smartphone To view the transferred file on your smartphone disconnect your smartphone from your computer and find the file Related information Transfer your media files from your computer to your smartphone using BlackBerry Desktop Software 115 Transfer your media files from your computer to your smartphone using BlackBerry Desktop Software With the BlackBerry Desktop Software you can synchronize media files including iTunes playlists and Windows Media Player playlists to your BlackBerry smartphone To download the BlackBerry Desktop Software from your computer visit www blackberry com desktop and select the appropriate option for your computer 1 Connect your smartphone to your computer 2 On your smartphone in the dialog box that appears select any of the file transfer options 133 RIM Confidential and Proprietary Information Approved Third Parties 3 On your computer open the BlackBerry Desktop Software 4 Click the media trans
366. ryption options aren t available on my smartphone Try the following actions e Verify that the email account that you re using supports all signing and encryption options e Ifyou use message classifications verify that the message classification supports the signing or encryption options that you want Try using a different message classification 96 RIM Confidential and Proprietary Information Approved Third Parties can t open an attachment in an encrypted message You might not be able to open an attachment in an encrypted message for the following reasons e The attachment information might not be available on the BlackBerry Enterprise Server e Your administrator might have set options to prevent you from opening attachments in encrypted messages e You might have received the message from an email account that doesn t support attachments in encrypted messages e The message might have been encrypted with an algorithm that isn t supported e Ifyou are using the PGP Support Package for BlackBerry smartphones you can t open an attachment in a PGP protected message that was encrypted using the OpenPGP format by an IBM Lotus Notes client working with PGP Desktop Professional or that was encrypted by the PGP Universal Server IBM Lotus Notes native encrypted messages About IBM Lotus Notes native encrypted messages If your email account uses a BlackBerry Enterprise Server that supports this feature you can read messag
367. s A synchronization conflict occurs when you change the same email or organizer data item on your BlackBerry smartphone and in the email application on your computer If you reconcile your email using wireless email reconciliation on your smartphone you can set whether the email on your smartphone or the email on your computer takes precedence when an email reconciliation conflict occurs If you synchronize your organizer data using wireless data synchronization the organizer data on your computer takes precedence over the organizer data on your smartphone when a data synchronization conflict occurs Research In Motion recommends that you regularly create and save a backup file on your computer especially before you update any software Maintaining a current backup file on your computer might allow you to recover smartphone data if your smartphone is lost stolen or corrupted by an unforeseen issue Related information Some characters in calendar entries don t appear correctly after synchronization 180 Synchronize organizer data over the wireless network 185 173 RIM Confidential and Proprietary Information Approved Third Parties Manage data synchronization conflicts You can change how conflicts that occur during organizer data synchronization are resolved by turning off wireless data synchronization changing conflict resolution options and synchronizing organizer data using the synchronization tool of the BlackBerry Desktop S
368. s e To type the fourth letter on a key press the letter key four times For example to type run you would press the R key three times the U key twice and the N key twice Typing input methods Switch typing input methods when you re typing To perform this task you must be using your BlackBerry smartphone in portrait view To perform this task you must be using your BlackBerry smartphone in portrait view with the touch screen keyboard You can switch between the SureType keyboard the multi tap keyboard and the full keyboard When you are typing press the FAM key gt Enable lt typing input method gt Change options for typing input methods 1 On the Home screen or in a folder click the Options icon Click Typing and Input gt Typing For a keyboard click Advanced Style Options Change the options Press the SJ key gt Save 1 te 8 tS Change your typing style You can change how your BlackBerry smartphone recognizes what you type by selecting a typing style 1 On the Home screen or in a folder click the Options icon 2 Click Typing and Language gt Typing 3 Fora keyboard do one of the following e To turn off all typing assistance change the Style field to Direct e To set your smartphone to suggest word predictions as you type change the Style field to Predictive e To set your smartphone to type the first letter on a key when you press a key once and type the second letter on the key when you pr
369. s the connection speed is faster Hotspots are available in many public places such as libraries airports hotels coffee shops and so on Some hotspots are free to use while others require payment Your wireless service provider might provide an application for your smartphone that allows you to log in to a hotspot If you do not have an application on your smartphone you might have to set up your own account online and log in manually If you have an access point or router that supports Wi Fi Protected Setup you can connect to it using Wi Fi Protected Setup 243 RIM Confidential and Proprietary Information Approved Third Parties When you connect to a Wi Fi network your smartphone saves the connection information so that the next time that you are within range of that network your smartphone connects to it automatically Connect to a Wi Fi network 1 On the Home screen click the connections area at the top of the screen or click the Manage Connections icon 2 Click Set Up Wi Fi 3 If you want to connect to a public hotspot or to a Wi Fi network that does not require authentication select the Show Open networks only check box 4 Click the Wi Fi network that you want to connect to 5 If the Wi Fi network requires authentication type a password for the network The name of the Wi Fi network appears at the top of the Home screen Related information can t connect to a Wi Fi network 253 Connect to a Wi Fi net
370. s updates enhancements or other additions to this documentation to you in a timely manner or at all This documentation might contain references to third party sources of information hardware or software products or services including components and content such as content protected by copyright and or third party web sites collectively the Third Party Products and Services RIM does not control and is not responsible for any Third Party Products and Services including without limitation the content accuracy copyright compliance compatibility performance trustworthiness legality decency links or any other aspect of Third Party Products and Services The inclusion of a reference to Third Party Products and Services in this documentation does not imply endorsement by RIM of the Third Party Products and Services or the third party in any way EXCEPT TO THE EXTENT SPECIFICALLY PROHIBITED BY APPLICABLE LAW IN YOUR JURISDICTION ALL CONDITIONS ENDORSEMENTS GUARANTEES REPRESENTATIONS OR WARRANTIES OF ANY KIND EXPRESS OR IMPLIED INCLUDING WITHOUT LIMITATION ANY CONDITIONS ENDORSEMENTS GUARANTEES REPRESENTATIONS OR WARRANTIES OF 327 RIM Confidential and Proprietary Information Approved Third Parties DURABILITY FITNESS FOR A PARTICULAR PURPOSE OR USE MERCHANTABILITY MERCHANTABLE QUALITY NON INFRINGEMENT SATISFACTORY QUALITY OR TITLE OR ARISING FROM A STATUTE OR CUSTOM OR A COURSE OF DEALING OR USAGE OF TRADE OR RELATED
371. s G Press G Press the Space key Press V Click a worksheet Press H Press M Press N Press P RIM Confidential and Proprietary Information Approved Third Parties Move to the last cursor position after closing and reopening a Press G presentation that you were viewing in text view or in text and slide view Typing shortcuts Depending on the typing input language that you are using some shortcuts might not be available These shortcuts apply to the slide out keyboard Insert a period Insert an at sign or a period in an email address field Capitalize a letter Turn on CAP lock Type a symbol Type the alternate character on a key Type an accented or special character Type a number in a text field Type a number in a number field Turn on NUM lock Highlight a line of text Highlight text character by character Cut highlighted text Copy highlighted text Paste text Press the Space key twice The next letter is capitalized Press the Space key Press and hold the letter key until the capitalized letter appears Press the Alt key and the Right Shift key To turn off CAP lock press the Left Shift key or Right Shift key Press the Symbol key Type the letter that appears below the symbol Press the Alt key and the character key Press and hold the letter key and on the trackpad slide your finger left or right For example to type U press and hold U and slide your finger left unti
372. s a BlackBerry Enterprise Server that supports this feature changes that you make to email folders are synchronized over the wireless network Related information Synchronize email over the wireless network 6 58 RIM Confidential and Proprietary Information Approved Third Parties File an email To perform this task your work email account must use a BlackBerry Enterprise Server that supports this feature For more information contact your administrator On the Home screen click the Messages icon Highlight an email Press the SJ key gt File Highlight a folder Press the J key gt File Related information Synchronize email over the wireless network 6 can t file email messages 67 ee a Add move rename or delete an email folder To perform this task your work email account must use a BlackBerry Enterprise Server that supports this feature For more information contact your administrator On the Home screen click the Messages icon Press the EJ key gt View Folder Highlight a folder Press the EM key e To add a folder click Add Folder e To move a folder click Move Folder Click the new location e To rename a folder click Rename Folder e To delete a folder click Delete Folder ew Se Forward messages from a specific email folder to your smartphone To perform this task your work email account must use a BlackBerry Enterprise Server that supports this feature For more informa
373. s allow you to use the BlackBerry Desktop Software to transfer files to and from your smartphone If you want to manage and preserve the information or the encryption that is associated with your media files when you transfer files between your smartphone and your computer use the media option in the BlackBerry Desktop Software To download the BlackBerry Desktop Software from your computer visit www blackberry com desktop and select the appropriate option for your computer Transfer a file from your computer to your smartphone using your smartphone as a USB memory drive You must use the BlackBerry Desktop Software to manage and preserve the information or the encryption that is associated with your media files when you transfer files between your BlackBerry smartphone and your computer 1 Connect your smartphone to your computer using a USB cable 2 Doone of the following e lf you want to transfer most types of files in the dialog box that appears on your smartphone select the USB option e If you want to transfer media files that are protected with DRM in the dialog box that appears on your smartphone select the media transfer option 3 If necessary type a password Your smartphone appears as a drive on your computer 4 Drag a file from a location on your computer to a folder on your smartphone To view the transferred file on your smartphone disconnect your smartphone from your computer and find the file Related information
374. s connected to the wireless network e Verify that wireless data synchronization is turned on in the Contacts application Calendar application Tasks application and MemoPad If you use the BlackBerry Internet Service you must synchronize calendar data using the BlackBerry Desktop Software For more information see the Help in the BlackBerry Desktop Software can t pair with a Bluetooth enabled device Try the following actions e Verify that your BlackBerry smartphone is compatible with the Bluetooth enabled device For more information see the documentation that came with the Bluetooth enabled device If you don t know the passkey for your Bluetooth enabled device see the documentation that came with the Bluetooth enabled device e If your BlackBerry smartphone doesn t detect the Bluetooth enabled device that you want to pair with try making your BlackBerry smartphone discoverable for a short period of time Many car kits need to discover your BlackBerry smartphone rather than your BlackBerry smartphone discovering the car kit On the Home screen click the connections area at the top of the screen or click the Manage Connections icon Click Networks and Connections gt Bluetooth Connections Click Add New Device Click Listen Bluetooth enabled devices can detect your BlackBerry smartphone for 2 minutes 11 RIM Confidential and Proprietary Information Approved Third Parties e Turn off encryption for Bluetooth connect
375. s you type change the Style field to Corrective 4 Press the ERM key gt Save 320 RIM Confidential and Proprietary Information Approved Third Parties Calculator Use the calculator On the Home screen or in the Applications folder click the Calculator icon e To press a key in the calculator click the key or press the corresponding key on the BlackBerry smartphone keyboard Convert a measurement 1 On the Home screen or in the Applications folder click the Calculator icon Type a number Press the EM key e To convert the number from imperial to metric click To Metric e To convert the number from metric to imperial click From Metric 4 Click a conversion type wnt 321 RIM Confidential and Proprietary Information Approved Third Parties Glossary Wi Fi ADN An abbreviated dialing number ADN is a short telephone number such as 911 or 112 that is used to reach public services APN access point name BCC blind carbon copy BlackBerry MDS BlackBerry Mobile Data System cc carbon copy CDMA Code Division Multiple Access certificate A certificate is a digital document that binds the identity and public key of a certificate subject Each certificate has a corresponding private key that is stored separately A certificate authority signs the certificate to indicate that it is authentic and can be trusted CMIME Compressed Multipurpose Internet Mail Extensions CRL certificate revocat
376. sages Composing and sending PIN messages Compose and send a PIN message 1 On the Home screen click the Messages icon 2 Press the EEJ key gt Compose Other gt Compose PIN 3 Inthe To field do one of the following e Type a PIN Press the key on the keyboard e Ifyou have a PIN saved for a contact that is in your contact list type the contact name Press the key on the keyboard 4 Type a message 5 Press the EM key gt Send Related information Personal distribution lists 187 can t send messages 9 Resend a message You cannot change a text message before you resend it In a sent message press the ER key e To change the message click Edit Change the message Press the Ea key gt Send e To change the recipients click Edit Highlight a contact Press the Ea key gt Change Address Click a new contact Press the J key gt Send e To resend the message without changing it click Resend Related information can t send messages 9 Reply to or forward an email or PIN message In a message press the ERM key e To reply to a message click Reply or Reply to All e To forward a message click Forward or Forward As Related information 80 RIM Confidential and Proprietary Information Approved Third Parties can t send messages 9 Check spelling You can check spelling in messages calendar entries tasks or memos that you create 1 Press the EJ key gt Check Spelling 2 Do any of the following
377. se syntax and semantics are as close as possible to those of the Perl 5 language This is JavaScriptCore s variant of the PCRE library While this library started out as a copy of PCRE many of the features of PCRE have been removed Copyright c 1997 2005 University of Cambridge All rights reserved Redistribution and use in source and binary forms with or without modification are permitted provided that the following conditions are met e Redistributions of source code must retain the above copyright notice this list of conditions and the following disclaimer e Redistributions in binary form must reproduce the above copyright notice this list of conditions and the following disclaimer in the documentation and or other materials provided with the distribution e Neither the name of the University of Cambridge nor the name of Apple Inc nor the names of their contributors may be used to endorse or promote products derived from this software without specific prior written permission THIS SOFTWARE IS PROVIDED BY THE COPYRIGHT HOLDERS AND CONTRIBUTORS AS IS AND ANY EXPRESS OR IMPLIED WARRANTIES INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED IN NO EVENT SHALL THE COPYRIGHT OWNER OR CONTRIBUTORS BE LIABLE FOR ANY DIRECT INDIRECT INCIDENTAL SPECIAL EXEMPLARY OR CONSEQUENTIAL DAMAGES INCLUDING BUT NOT LIMITED TO PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES LO
378. section change the Default Font Size field 4 Press the SAJ key gt Save Change your default search engine Your default search engine in the browser is also the default search engine that your BlackBerry smartphone uses when you search the Internet using the search icon on the Home screen 1 On the Home screen click the Browser icon 2 Press the EAM key gt Options 3 Inthe General section click Manage Search Engines 4 Click a search engine Set the character encoding for all web pages By default your BlackBerry smartphone uses the optimal character encoding for a web page 1 From the Home screen click the Browser icon 2 Press the EM key gt Options 3 Inthe Web Content section change the Default text encoding field 4 Press the ERM key gt Save Stop loading images or playing embedded media files on web pages 1 On the Home screen click the Browser icon 2 Press the EAM key gt Options 166 RIM Confidential and Proprietary Information Approved Third Parties 3 Inthe Web Content section do one of the following e To stop loading images on web pages clear the Load Images check box e To stop playing embedded media files on web pages clear the Enable Embedded Media Files check box 4 Press the ERM key gt Save Stop blocking pop ups on web pages 1 Onthe Home screen click the Browser icon 2 Press the EM key gt Options 3 Inthe Web Content section clear the Block Popups check bo
379. side one or more allowed content ciphers If you re signing the message in the Signing Options section select a certificate Press the BJ key gt Save Type your message Press the J key gt Send Type a pass phrase to encrypt the message 10 Confirm the pass phrase 11 Click OK CON Dan Rw Using a secure method let the recipient know what the pass phrase is Attach a certificate to a message You can attach a certificate to email and PIN messages 1 When composing a message press the Ea key gt Attach gt Certificate 2 Highlight a certificate 3 Press the ERM key gt Continue Download the certificate used to sign or encrypt a message If a certificate isn t included in a received message or isn t already stored in the key store on your BlackBerry smartphone you can download the certificate 1 Ina message highlight the encryption indicator or a digital signature indicator 2 Press the FRM key gt Fetch Sender s Certificate Add a certificate from a message 1 Ina message highlight a digital signature indicator 2 Press the FRM key gt Import Sender s certificate Add a certificate from an attachment 1 Ina message click the certificate attachment at the end of the message 2 Click Retrieve Certificate 3 Click the certificate 4 Click Import Certificate Related information can t open an attachment in an encrypted message 97 92 RIM Confidential and Proprietary Information
380. skey for lt device name gt field try typing 0000 lose my connection with a Bluetooth enabled car kit Try the following actions e Verify that your car kit is using the latest software version available For more information about your Bluetooth enabled car kit s software version see the documentation that came with your car kit e Move your BlackBerry smartphone to another location in your vehicle or turn your smartphone to face another direction The location of your BlackBerry smartphone s Bluetooth antenna in relation to your car kit s Bluetooth antenna may affect the Bluetooth connection can t share contacts with a paired Bluetooth enabled device Try the following e Verify that Bluetooth technology is turned on 262 RIM Confidential and Proprietary Information Approved Third Parties e Verify that your BlackBerry smartphone is paired with the Bluetooth enabled device e Verify that in the Bluetooth options the Contacts Transfer field is not set to Disabled Verify that your BlackBerry smartphone is connected to a Bluetooth enabled device that supports the Handsfree profile or the Object Push profile For more information about supported profiles see the documentation that came with the Bluetooth enabled device Related information Turn on or turn off Bluetooth technology 255 Pair with a Bluetooth enabled device 255 Share contacts with a paired Bluetooth enabled car kit 256 263 RIM Confidential a
381. ss coverage indicator appears at the top of the screen you can call only emergency numbers Your BlackBerry device is designed to allow emergency calls even when your device is locked Depending on your device model and the wireless network that your device is connected to your device is also designed to allow emergency calls when the SIM card is not inserted If the connection to the wireless network is turned off when you initiate an emergency call your device is designed to connect to the wireless network automatically You can make emergency calls by typing only official emergency access numbers for example 911 or 112 Note You should not rely on any wireless device for essential communications including medical emergencies Emergency numbers may vary by location and emergency calls may be blocked or impeded by network environmental or interference issues If your device is connected to a CDMA network when you end an emergency call your device enters Emergency Callback Mode This mode allows the operator to call you back or find your approximate location Depending on your wireless service provider Emergency Callback Mode is active for 5 minutes or until you make a non emergency call In Emergency Callback Mode you cannot send and receive messages or browse web pages If your device supports GPS and you make an emergency call an emergency operator might be able to use GPS technology to find your approximate location Related informa
382. ss service provider must set up your SIM card for this service and provide you with a SIM card PIN2 code From the Home screen press the key Press the AJ key gt Options gt FDN Phone List Press the SEJ key gt Enable FDN Mode Type your PIN2 code Press the key on the keyboard Oe Orc ie ies To turn off fixed dialing press the Jj key gt Disable FDN Mode Related information can t make or receive calls 42 Add change or delete a contact in your fixed dialing list To perform this task your wireless service provider must set up your SIM card for this service and provide you with a SIM card PIN2 code 1 From the Home screen press the Send key 2 Press the ERM key gt Options gt FDN Phone List e To add a contact press the A key gt New Type your PIN2 code Press the J key Type a name and phone number e To change a contact press the Ea key gt Edit Change the contact information e To delete a contact highlight a contact Press the Ea key gt Delete 3 Press the EEJ key gt Save 33 RIM Confidential and Proprietary Information Approved Third Parties About smart dialing With the smart dialing feature you can set a default country code and area code for phone numbers in the Contacts application so that you do not have to dial a country code and area code each time that you make a call unless the country code or area code are different from the default codes that you set Some country codes a
383. ssociate your BlackBerry smartphone with one or more existing email accounts for example Windows Live Hotmail or to create a new email address for your smartphone e Enterprise Account If your administrator gave you an enterprise activation password use this option to associate your smartphone with your work email account using the BlackBerry Enterprise Server If you are trying to set up a Internet email account for example Windows Live Hotmail or Google Mail or a new email address for your smartphone and do not see this option contact your administrator or wireless service provider Related information Change options for your personal email account 62 About downloading apps with BlackBerry App World With BlackBerry App World you can search for and download games themes social networking apps personal productivity apps and much more Using an existing PayPal account you can buy and download apps over the wireless network to your smartphone If you don t already have BlackBerry App World on your smartphone you can download it at www blackberryappworld com For more information about managing apps using BlackBerry App World click the BlackBerry App World icon Press the Ea key gt Help Depending on your wireless service provider and region you might have the option to add or update apps using the BlackBerry App World storefront You might also be able to download apps from a web page try visiting mobile
384. ssword that you type in a password field When you type the password again your smartphone applies a smart password filter to the password field If the password is numeric a 123 indicator appears beside the password field and you do not have to press the Alt key to type numbers If the password is alphanumeric an ABC indicator appears beside the password field To use smart password entry advanced authentication must be turned on and the correct smart card driver and smart card reader must be installed on your smartphone Turn off smart password entry To perform this task you must be using a smart card and a password to unlock your BlackBerry smartphone You can turn off smart password entry to reduce the chance that someone might guess your smartphone password or smart card password based on the smart password filter that your smartphone applies to password fields 1 On the Home screen or in a folder click the Options icon Click Security gt Password If necessary change the User Authenticator field to Smart Card Clear the Smart Password Entry checkbox Press the ERJ key gt Save oe ON 300 RIM Confidential and Proprietary Information Approved Third Parties To turn on smart password entry again check the Smart Password Entry checkbox Turn off notification for smart card connections 1 On the Home screen or in a folder click the Options icon 2 Click Security gt Smart Card 3 Clear the LED Session Indicat
385. st set up your SIM card for this service and provide you with a call blocking password From the Home screen press the key Press the SERJ key gt Options gt Call Barring Highlight a call blocking option Press the SERJ key gt Enable Type your call blocking password GS Gorin gt To stop blocking calls highlight a call blocking option Press the e key gt Disable Change the call blocking password 1 From the Home screen press the key 2 Press the FA key gt Options gt Call Barring 32 RIM Confidential and Proprietary Information Approved Third Parties 3 Press the EEJ key gt Change Password Fixed dialing and smart dialing Depending on your wireless service provider and wireless network this feature might not be supported About fixed dialing If you turn on fixed dialing you can only make calls to contacts that appear in your fixed dialing list and to official emergency access numbers for example 911 or 112 If your wireless service plan includes text messaging you can also send text messages to contacts that appear in your fixed dialing list To use fixed dialing your wireless service provider must set up your SIM card for this service and provide you with a SIM card PIN2 code Depending on your wireless service provider and wireless network this feature might not be supported Turn on fixed dialing To perform this task your BlackBerry device must use a SIM card and your wirele
386. store on your BlackBerry smartphone but you can t import private keys As a result private key operations such as signing and decryption use the smart card and public key operations such as verification and encryption use the public certificates on your smartphone If you use a smart card certificate to authenticate with your smartphone after you connect your smart card reader to your smartphone your smartphone requests authentication from the smart card each time that you unlock your smartphone You can install multiple smart card drivers on your smartphone including drivers for microSD smart cards but you can only authenticate to one smart card at a time If you are authenticating using a microSD smart card and you want to transfer media files between your microSD smart card and your computer in mass storage mode you must temporarily turn off two factor authentication or select a different authentication option If the S MIME Support Package for BlackBerry smartphones is installed on your smartphone you can use smart card certificates to send S MIME protected messages Turn on two factor authentication To perform this task you must have set a password for your BlackBerry smartphone and have the smart card password that you received with your smart card 1 On the Home screen or in a folder click the Options icon 2 Click Security gt Password e To use a smart card and your smartphone password to unlock your smartphone set the
387. sword If you set a BlackBerry smartphone password you ll be prompted to enter your password to unlock your smartphone If you forget your password it can t be recovered If you exceed the number of allowed password attempts your smartphone deletes all your smartphone data for security reasons and you ll be prompted to set a new password If your smartphone uses a BlackBerry Enterprise Server depending on the IT policies that have been set by your administrator data on your media card might be deleted as well For more information contact your administrator Research In Motion recommends that you regularly create and save a backup file on your computer especially before you update any software Maintaining a current backup file on your computer might allow you to recover smartphone data if your smartphone is lost stolen or corrupted by an unforeseen issue Related information Set a smartphone password 277 forget my smartphone password 10 My smartphone prompts me to make an emergency call when type a password 308 Set a smartphone password If you forget your BlackBerry smartphone password it can t be recovered You can reset your password without knowing your current password by deleting all your smartphone data Research In Motion recommends that you regularly create and save a backup file on your computer especially before you update any software Maintaining a current backup file on your computer might allow you to recov
388. t save e To delete a password highlight a password Press the Ea key gt Delete Change the Password Keeper password 1 On the Home screen or in the Applications folder click the Password Keeper icon 2 Press the EEJ key gt Change Password 279 RIM Confidential and Proprietary Information Approved Third Parties Set a limit for password attempts in the Password Keeper 1 On the Home screen or in the Applications folder click the Password Keeper icon 2 Press the ERM key gt Options 3 Change the Password Attempts field 4 Press the BJ key gt Save Copy a password 1 On the Home screen or in the Applications folder click the Password Keeper icon 2 Highlight a password 3 Press the EBM key gt Copy Username or Copy Password To clear the clipboard press the EJ key gt Clear Clipboard Note Passwords are not encrypted when they are on the clipboard Prevent password copying 1 On the Home screen or in the Applications folder click the Password Keeper icon 2 Press the ERM key gt Options 3 Clear the Allow Clipboard Copy check box 4 Press the SERJ key gt Save Hide or show passwords in the Password Keeper 1 On the Home screen or in the Applications folder click the Password Keeper icon 2 Press the EAM key gt Options e To hide passwords in the Password Keeper clear the Show Password checkbox e To show passwords in the Password Keeper again select the Show Password checkbox
389. t stolen or corrupted by an unforeseen issue Related information Some characters in calendar entries don t appear correctly after synchronization 180 Synchronize organizer data over the wireless network 185 186 RIM Confidential and Proprietary Information Approved Third Parties Manage data synchronization conflicts You can change how conflicts that occur during organizer data synchronization are resolved by turning off wireless data synchronization changing conflict resolution options and synchronizing organizer data using the synchronization tool of the BlackBerry Desktop Software For more information about managing conflicts that occur during organizer data synchronization see the Help in the BlackBerry Desktop Software Personal distribution lists Create a personal distribution list You can use personal distribution lists when you send email messages PIN messages or text messages Personal distribution lists that you create on your BlackBerry smartphone do not appear in the email application on your computer On the Home screen click the Contacts icon Press the SEJ key gt New Group Type a name for the personal distribution list Press the EJ key gt Add Member Click a contact To add another contact repeat steps 4 to 5 Press the BEJ key gt Save Group Oy Ue ON Change or delete a personal distribution list 1 On the Home screen click the Contacts icon 2 Highlight a personal distribution list
390. t Support field to Manual e To prevent your BlackBerry smartphone from downloading attachments in encrypted messages change the Encrypted Attachment Support field to None 3 Press the ERM key gt Save 94 RIM Confidential and Proprietary Information Approved Third Parties Change the default signing and encryption option Your BlackBerry smartphone is designed to use the default signing and encryption option when you send a message to a contact that you haven t sent a message to or received a message from previously If you have sent a message to or received a message from the contact previously your smartphone tries to use the signing and encryption option that was used for the last message 1 On the Home screen or in a folder click the Options icon 2 Click Security gt S MIME or PGP 3 Change the Default Encoding field 4 Press the J key gt Save Related information Some signing and encryption options aren t available on my smartphone 96 About message classifications If your BlackBerry smartphone is associated with an email account that uses a BlackBerry Enterprise Server that supports this feature and your administrator turns on message classifications the BlackBerry Enterprise Server applies a minimum set of security actions to each message that you compose forward or reply to based on the classification that you assign to the message Your administrator specifies the message classifications that you
391. t your BlackBerry smartphone password it can t be recovered If your smartphone uses a BlackBerry Enterprise Server your administrator might be able to reset your password without deleting your smartphone data Otherwise the only way you can reset your password without knowing your current password is to delete all your smartphone data You can do this by exceeding the number of allowed password attempts If your email account uses a BlackBerry Enterprise Server depending on the options that your administrator sets when you delete your smartphone data you might also delete the data on your media card For more information contact your administrator Research In Motion recommends that you regularly create and save a backup file on your computer especially before you update any software Maintaining a current backup file on your computer might allow you to recover smartphone data if your smartphone is lost stolen or corrupted by an unforeseen issue 307 RIM Confidential and Proprietary Information Approved Third Parties My smartphone prompts me to make an emergency call when I type a password If your BlackBerry smartphone password contains a combination of letters that corresponds to an emergency access number your smartphone might prompt you to make an emergency call when you type your smartphone password To continue typing your smartphone password press the key Related information Change the smartphone password 278
392. t your smartphone should search in for the name or email address Subject Specify one or more words that your smartphone should search for in the subject of messages Message Specify one or more words that your smartphone should search for in the body of messages Include Encrypted Messages Specify whether your smartphone searches encrypted messages plain text messages and digitally signed messages 271 RIM Confidential and Proprietary Information Approved Third Parties Field Description Service If your smartphone is associated with more than one email address change the email account that your smartphone should search in for messages Not all email accounts support this feature Folder Change the folder that your smartphone should search for messages in Show Change the status of messages that your smartphone should search for Type Change the type of messages that your smartphone should search for Do more with your message search results 1 Inthe search results highlight a message 2 Press the RM key e To view more available search results click Get More Results e To add the message that you highlighted to your message inbox click Add e To add all the messages from the search results to your message inbox click Add All e To delete the search results click Delete Search e To start a new search click Search by CAUTION If you delete a message from the message search results the message is also dele
393. te in the certificate chain isn t trusted or doesn t exist on your smartphone This field displays the expiration date of the certificate as specified by the certificate issuer This field displays the certificate format Your smartphone supports X 509 and WTLS certificate formats This field displays the standard to which the public key complies Your smartphone supports RSA DSA Diffie Hellman and ECC keys This field displays information about the certificate subject This field displays information about the certificate issuer This field displays the certificate serial number in hexadecimal format This field displays approved uses of the public key This field displays an alternate email address for the certificate subject if an alternate email address is available This field displays the algorithm that the certificate issuer used to generate the digital signature This field displays the SHA 1 digital thumbprint of the certificate This field displays the MD5 digital thumbprint of the certificate RIM Confidential and Proprietary Information Approved Third Parties View one type of certificate in the certificate list 1 On the Home screen or in a folder click the Options icon 2 Click Security gt Advanced Security Settings gt Certificates 3 Press the RM key 4 Click one of the following menu items e Show Personal Certificates e Show Others Certificates e Show CA Certificates e Show Root C
394. ted contact alerts on the Home screen click the Sound and Alert Profiles icon Click Change Sounds and Alerts gt Sounds for Contacts Click a contact alert Click Phone or Messages Verify that the Volume field isn t set to Silent and that the Vibration field isn t set to Off 160 RIM Confidential and Proprietary Information Approved Third Parties Browser How to Browser Browser basics Browsing web pages Visit a webpage or search the Internet Depending on your wireless service provider multiple browsers might appear on your BlackBerry smartphone For more information about the charges associated with using each browser contact your wireless service provider 1 On the Home screen click the Browser icon 2 Inthe field at the top of the page type a web address or search terms 3 Press the key on the keyboard To stop loading a webpage press the J key gt Stop Related information No browser is available on my smartphone 172 Zoom in to or out from a webpage On a webpage press the J key gt Zoom e To zoom in on the trackpad slide your finger up e To zoom out on the trackpad slide your finger down To turn off zoom mode press the key About tabbed browsing With tabbed browsing you can open multiple webpages on your BlackBerry smartphone at the same time You can quickly switch between tabs that are open open a new tab without closing another or close the current tab without closing the entire
395. ted from your message inbox or the email application on your computer Search for text in a message in a file or on a webpage To search for text in a presentation you must view the presentation in text view or in text and slide view 1 Ina message ina file in an attachment or on a webpage press the Ea key gt Find or Find on Page 2 Type the text 3 Press the Enter key To search for the next instance of the text press the s key gt Find Next or Find Next on Page View change or delete a saved search 1 On the Home screen click the Messages icon 2 Press the EEJ key gt Search by gt Advanced 3 Press the ERB key 272 RIM Confidential and Proprietary Information Approved Third Parties To view a list of saved searches click Recall e To change a saved search click Recall Highlight a search Press the Ea key gt Edit Search Change the search criteria e To delete a saved search click Recall Highlight a search Press the Ea key gt Delete Search Search for a contact in your organization s address book Press the SERJ key gt Save To perform this task your work email account must use a BlackBerry Enterprise Server that supports this feature For more information contact your administrator On Pre Pre DI es ti eS Pre e e the Home screen click the Contacts icon ss the SJ key gt Lookup Type part or all of a contact name ss the key on the keyboard ss the BJ key
396. ted the PGP key This field displays the date that the PGP Universal Server specified as the expiration date of the PGP key This field displays the email address that is associated with the PGP key Multiple Email Address fields might appear This field displays the standard to which the public key complies Your smartphone supports RSA DSA and Diffie Hellman keys RIM Confidential and Proprietary Information Approved Third Parties Property Description Key Usage This field displays approved uses of the PGP key Fingerprint This field displays the PGP key fingerprint in hexadecimal format Send a PGP key When you send a PGP key your BlackBerry smartphone sends the public key but doesn t send the corresponding private key On the Home screen or in a folder click the Options icon Click Security gt Advanced Security Settings gt PGP Keys Highlight a PGP key Press the EJ key gt Send via Email or Send via PIN ON A Delete a PGP key 1 On the Home screen or in a folder click the Options icon 2 Click Security gt PGP 3 Highlight a PGP key 4 Press the EEJ key gt Delete Clear the PGP data cache The PGP data cache contains cached PGP public keys and the PGP Universal Server policy that your BlackBerry smartphone downloads from the PGP Universal Server 1 On the Home screen or in a folder click the Options icon 2 Click Security gt PGP 3 Press the EJ key gt Clear Universal C
397. th a convenience key Use toolbars Use pop up menus Switch to the Favorites Media Downloads and Frequent panels Add an app to the Favorites panel Change options for the Home screen such as the wallpaper Related information Highlight and click the areas at the top of the Home screen On the navigation bar click All Press and hold the Rj key Click an app Note The other app might still be running in the background Press a convenience key on the side of your smartphone Note You can customize which app a convenience key opens Toolbars are available in most applications and appear at the bottom of the screen For example you can click icons on the toolbar in the message list to quickly search the message list compose an email and delete the selected message To see a description for a toolbar icon touch and hold the icon Pop up menus provide common available actions and appear in the center of the screen For example you can use the pop up menu ina message to file forward or reply to the message To open a pop up menu touch and hold the screen or press and hold the trackpad To select a command tap the icon or click the trackpad On the Home screen highlight All on the navigation bar and slide your finger on the trackpad right or left Highlight an app on the Home screen or in a folder Press the GE key gt Mark as Favorite On the Home screen press the Jj key gt Options 13 RIM Conf
398. the BEJ key gt Options gt Email Reconciliation If the Message Services field appears set this field to the appropriate email account Press the EAJ key gt Purge Deleted Items ye fOr ie About synchronization conflicts A synchronization conflict occurs when you change the same email or organizer data item on your BlackBerry smartphone and in the email application on your computer If you reconcile your email using wireless email reconciliation on your smartphone you can set whether the email on your smartphone or the email on your computer takes precedence when an email reconciliation conflict occurs If you synchronize your organizer data using wireless data synchronization the organizer data on your computer takes precedence over the organizer data on your smartphone when a data synchronization conflict occurs Research In Motion recommends that you regularly create and save a backup file on your computer especially before you update any software Maintaining a current backup file on your computer might allow you to recover smartphone data if your smartphone is lost stolen or corrupted by an unforeseen issue Related information Some characters in calendar entries don t appear correctly after synchronization 180 Synchronize organizer data over the wireless network 185 Manage email reconciliation conflicts You can set the On Conflicts option for each email address that is associated with your BlackBerry smartphone 1
399. the BlackBerry Desktop Software Related information Transfer a file from your computer to your smartphone using your smartphone as a USB memory drive 6 Send a media file You can send your pictures and videos to applications that you have installed such as Facebook for BlackBerry smartphones and YouTube for BlackBerry smartphones You can select and send multiple picture files at one time You can only send media files that you have added 1 On the Home screen click the Media icon 2 Click a media type 3 If necessary click a category 4 Highlight a media file 147 RIM Confidential and Proprietary Information Approved Third Parties 5 Press the EM key e To send pictures or a video click Send Click a message type or an application e To send an audio file click the send option for a message type 6 If necessary turn on Bluetooth technology and choose a device or pair with a device Receive a media file using Bluetooth technology To perform this task you must turn on Bluetooth technology When a media file is sent to your BlackBerry smartphone using Bluetooth technology a dialog box appears on the screen 1 Inthe Accept connection request dialog box click Yes 2 Inthe Do you want to receive the incoming data dialog box click Yes Your smartphone stores each received file in the folder that matches each file s type Related information Turn on or turn off Bluetooth technology 255 Turn on or turn
400. the Home screen or in a folder click the Options icon 2 Click Security gt Advanced Security Settings gt TLS 3 Inthe Proxy TLS section highlight the Trusted Servers field 4 Press the EEJ key gt Add Host 169 RIM Confidential and Proprietary Information Approved Third Parties 5 Type the web address for the content server 6 Click OK 7 Press the ERM key gt Save Add or change a website that is associated with a certificate To access some websites you might need to provide an authentication certificate After you provide a certificate to a website the website and the associated certificate are automatically added to the Default Client Certificates list in your TLS options You can manually add or change a website that is associated with a certificate 1 On the Home screen or in a folder click the Options icon 2 Click Security gt Advanced Security Settings gt TLS e To manually associate a website with a certificate highlight the Default Client Certificates field Press the Ea key gt Add Host In the Host Name field type the website name In the Certificate field select the certificate that is associated with the website Click OK e To change a website that is associated with a certificate in the Default Client Certificates list highlight an item Press the EBB key gt Edit Change the certificate Click OK 3 Press the EEJ key gt Save Browser push About browser push Browser push is desig
401. the Join Now option doesn t appear to enter the conference call in the meeting or meeting invitation click the conference call bridge number and access code that appear in either the Location field or the Notes section If the Join Now option appears and your smartphone is connected to a CDMA network try increasing the default time that your smartphone waits before dialing an extension From the Home screen press the key Press the Ea key gt Options gt Smart Dialing In the To access extensions in all other corporations section change the Wait For field to the highest value Try entering the conference call with the Join Now option again Related information Enter a conference call meeting 178 181 RIM Confidential and Proprietary Information Approved Third Parties Contacts How to Contacts Contact basics Add a contact Do one of the following e To add a contact using the Contacts application on the Home screen click the Contacts icon At the top of the screen click New Contact Type the contact information Press the e key gt Save e To adda contact from a message call log or webpage highlight the contact name number or email address Press the Ea key gt Add to Contacts gt Create New Contact If necessary add contact information Press the Ea key gt Save Related information Copy contacts from your SIM card to your contact list 6 Create a custom contact field Custom contact fields can store
402. the Manage Connections icon 2 Click Networks and Connections gt Mobile Network 3 Press the EM key gt My Preferred Network List 4 Press the ERM key gt Add Network e Toscan for a wireless network to add click Select From Available Networks Click a wireless network Click Select Network e Toscan for a wireless network that is already known to your smartphone click Select From Known Networks Click a wireless network Click Select Network e To add a wireless network click Manual Entry Set the priority for the wireless network Type the MCC and MNC 5 Press the EM key gt Close Related information can t connect to a GSM or UMTS network 0 Delete a wireless network from the preferred wireless network list To perform this task your BlackBerry smartphone must be connected to a GSM or UMTS network Depending on your wireless service plan this feature might not be supported On the Home screen click the connections area at the top of the screen or click the Manage Connections icon Click Networks and Connections gt Mobile Network Press the EEJ key gt My Preferred Network List Highlight a wireless network Press the J key gt Delete Press the AM key gt Close a Change the order of preferred networks To perform this task your BlackBerry smartphone must be connected to a GSM or UMTS network Depending on your wireless service plan this feature might not be supported Your BlackBerry sma
403. tial and Proprietary Information Approved Third Parties CAUTION Formatting your media card will delete all the files from it On the Home screen or in a folder click the Options icon Click Device gt Storage Press the AM key gt Format Complete the instructions on the screen ONS About compression Compression is designed to reduce the size of your BlackBerry smartphone data while maintaining the integrity of that data When compression is turned on your smartphone compresses all smartphone data including messages contacts calendar entries tasks and memos You should keep compression turned on If both compression and encryption are turned on your smartphone compresses smartphone data before encrypting it About file encryption File encryption is designed to protect files that you store on your BlackBerry smartphone and on a media card that can be inserted in your smartphone You can encrypt the files on your smartphone and on your media card using an encryption key that your smartphone generates your smartphone password or both If you encrypt the files using an encryption key that your smartphone generates you can only access the files on your media card when the media card is inserted in your smartphone If you encrypt the files using your smartphone password you can access the files on your media card in any smartphone that you insert your media card into as long as you know the password for the smartphone
404. tion About GPS technology 0 Make an emergency call Do one of the following e If your screen or BlackBerry device is unlocked from the Home screen press the key Type the emergency number Press the key e If your device is locked press the EM key gt Emergency Press the key e If your screen is locked press the a key on the top of your device Press the key Type the emergency number Press the key Volume Adjust the volume e To increase the volume press the Volume Up key on the right side of your BlackBerry device e To decrease the volume press the Volume Down key on the right side of your device 29 RIM Confidential and Proprietary Information Approved Third Parties e To mute the volume press the key on the top of your device To turn off mute press the key again If you press the key during a call your device mutes the call so that you can hear others on the call but they cannot hear you Related information Mute a call 27 Change the default volume for calls You can increase or decrease the default volume for calls The higher you set the volume percentage the louder the volume is 1 From the Home screen press the key 2 Press the FRM key gt Options gt In call Settings 3 Change the Default Call Volume field 4 Press the ERM key gt Save Improve sound quality during a call You cannot change sound quality when you are using a Bluetooth enabled headset 1 During a call press th
405. tion contact your administrator On the Home screen click the Messages icon Press the J key gt Options gt Email Preferences If the Message Services field appears set this field to the appropriate email account Press the J key gt Folder Redirection Select the checkbox beside an email folder Press the BJ key gt Save Note If you click the Select All menu item all email including email that appears in the sent items folder in the email application on your computer appears on your BlackBerry smartphone Oy Is Ot Se Related information 59 RIM Confidential and Proprietary Information Approved Third Parties Stop storing messages sent from your computer on your smartphone 60 Hide filed email from the message inbox 1 On the Home screen click the Messages icon 2 Press the Ea key gt Options gt Message Display and Actions 3 Select the Hide Filed Messages check box 4 Press the J key gt Save View filed messages 1 On the Home screen click the Messages icon 2 Press the EEJ key gt View Folder 3 Click a folder Set how long your smartphone stores messages 1 On the Home screen click the Messages icon 2 Press the Ea key gt Options gt Message Display and Actions 3 Change the Days To Keep Messages field 4 Press the J key gt Save Related information Some messages no longer appear on my smartphone 67 Stop storing messages sent from your computer on your smartphone
406. tion about the strength of the wireless signal Three or more bars indicate a strong signal A reduced signal display might indicate increased power output from your smartphone as it attempts to connect to a weak signal 3Gse 4G82 H 82 EDGE GPRS NXTL You are connected to a mobile network and you can access features such as email MIKE or NTWK messaging and Internet browsing If you do not see one of the indicators you might be in an area of reduced wireless coverage where some features are not available you might only be able to make a phone call or send and receive text messages You can call only emergency numbers You are in an area of no wireless coverage Ke OFF The connection to the mobile network is turned off 245 RIM Confidential and Proprietary Information Approved Third Parties Indicator Description 0 B You are connected to a Wi Fi network and you can access BlackBerry services such gt as email messaging and Internet browsing over the Wi Fi connection Your Wi Fi connection is turned on but you are not connected to a Wi Fi network or you are connected to a Wi Fi network but you cannot access BlackBerry services such as email messaging and Internet browsing over the Wi Fi connection Your Bluetooth connection is turned on and you are connected to a Bluetooth enabled device Your Bluetooth connection is turned on but you are not connected to a Bluetooth enabled device Related information
407. tooth connections Phone Set whether third party applications can make calls or access call logs Location Data Set whether third party applications can use your GPS location information Server Network Set whether third party applications can access the Internet or your organization s intranet using your organization s network Internet Set whether third party applications can access the Internet through your wireless service provider for example using a direct Internet connection or WAP gateway Wi Fi if supported Set whether third party applications can use Wi Fi connections About using Wi Fi with VPN and software tokens If you have a Wi Fi enabled BlackBerry smartphone and if your organization uses a VPN to control access to its network you might be able to log in to the VPN and access your organization s network using a Wi Fi network If you have a Wi Fi enabled smartphone you might also need a software token to connect to your organization s network using a Wi Fi network Wireless coverage indicators Indicators in the upper right corner of the Home screen display the wireless coverage level for the area in which you are using your BlackBerry smartphone For more information about wireless coverage areas contact your wireless service provider 252 RIM Confidential and Proprietary Information Approved Third Parties Indicator 3G8e 4G82 H 82 EDGE GPRS NXTL MIKE or NTWK OS Ea 2 G s 3 v inal
408. tor 1 On the Home screen or in a folder highlight an application icon 2 Press the ERM key gt Delete View properties for an application 1 On the Home screen or in a folder click the Options icon 2 Click Device gt Application Management 3 Click an application View the size of an application database 1 On the Home screen or in a folder click the Options icon 2 Click Device gt Device and Status Information 3 Press the EM key gt Database Sizes About multitasking Your BlackBerry smartphone supports multitasking which allows you to run more than one app at a time During a call for example you might want to switch to the calendar app to view your appointments or switch to the contacts app to look up a contact While you are playing a song you might want to switch to the messages app to reply to a message There are also shortcuts for most apps that can help you to perform common tasks quickly Note The more apps that you have running the more memory and battery power your smartphone uses To optimize the performance of your smartphone try to close apps when you are finished with them Related information Tips and shortcuts 13 Keep an application running in the background and switch to another application 225 Close an app so that it is not running in the background 226 Close an app so that it is not running in the background To optimize the performance of your BlackBerry smartphone try to c
409. tration doesn t complete wait for a short period of time and then try again If you have set call forwarding for the phone number provided by your wireless service provider calls to your BlackBerry MVS Client phone number are also forwarded To receive calls to your BlackBerry MVS Client phone number verify that call forwarding is turned off I m not receiving messages Try the following actions Verify that your BlackBerry smartphone is connected to the wireless network If you re not in a wireless coverage area you should receive messages when you return to a wireless coverage area Reset your smartphone Connect to the network and try again If you created an email address or added an existing email address to your smartphone using the email setup screen in the Setup application verify that you have received an activation message on your smartphone from the BlackBerry Internet Service If you haven t received an activation message the message might take a short period of time to arrive in the Setup application open the email setup screen to send a service book to your smartphone If you haven t received a registration message from the wireless network register your smartphone On the Home screen or in a folder click the Options icon Click Device gt Advanced System Settings gt Host Routing Table Press the Ea key gt Register Now Verify that data service is turned on If you use email filters verify that the options for ema
410. ts calendar entries tasks memos or passwords 1 On the Home screen click the application icon for an application that prompts you before you delete items Press the SJ key gt Options If necessary click General Options Clear the Confirm Delete check box Press the J key gt Save Ts G8 iN Change the display options for contacts You can change how your contacts appear in all applications including the phone message list contact list and calendar 1 On the Home screen or in a folder click the Options icon 2 Click Typing and Input gt Language 3 Change the Global Name Display field 4 Press the RJ key gt Save View the number of contacts stored on your smartphone 1 On the Home screen click the Contacts icon 2 Press the ERM key gt Options 3 Click a contact list The Number of Entries field displays the number of contacts that are stored in the contact list Sort contacts or tasks 1 On the Home screen or in the Applications folder click the Contacts icon or Tasks icon 188 RIM Confidential and Proprietary Information Approved Third Parties 2 Press the RM key gt Options 3 If necessary click General Options 4 Change the Sort By field 5 Press the ERM key gt Save Troubleshooting Contacts Contact list field data isn t appearing on my computer You can only synchronize the data in a custom contact list field with a text field in the email application on your computer
411. turned on If you use email filters verify that the options for email filters are set correctly Verify that email forwarding is turned on and that you have selected all the email folders including your inbox folder that you want to receive email from Verify that your smartphone is not blocking messages For more information contact your administrator Related information Change prioritize or delete an email filter 52 85 RIM Confidential and Proprietary Information Approved Third Parties Forward messages from a specific email folder to your smartphone 59 Some messages no longer appear on my smartphone If the application storage on your BlackBerry smartphone is full or you have more than 65 000 email messages PIN messages and text messages your smartphone deletes the oldest messages from the message list Your smartphone doesn t delete saved messages If wireless email reconciliation is turned on and in the message options the Delete On field is set to Mailbox amp Handheld email that you delete in the email application on your computer is also deleted from your smartphone A message attachment or Google Mail conversation is cut short or doesn t appear Try the following actions e Wait for a short period of time Your BlackBerry smartphone receives long messages and attachments in sections e If More available appears at the end of the message or attachment press the Ea key gt More or More All e If part
412. twork the previous version of your software might be temporarily stored on your BlackBerry smartphone To increase the amount of application storage on your smartphone you can delete the previous version On the Home screen or in a folder click the Options icon Click Device gt Software Updates Press the EJ key gt View Result Press the EEJ key gt Delete Downgrade Data 2 a a Related information can t update the BlackBerry Device Software over the wireless network 235 My smartphone doesn t have enough available storage space to update the BlackBerry Device Software 235 Hide or show an optional BlackBerry Device Software update Depending on the options that your wireless service provider or administrator sets you might not be able to perform this task If a BlackBerry Device Software update is optional you can hide the update on the Software Updates screen and hide the Wireless Update icon Mandatory updates can t be hidden 1 On the Home screen or in a folder click the Options icon 2 Click Device gt Software Updates 234 RIM Confidential and Proprietary Information Approved Third Parties e To hide an optional update highlight a software version Press the s key gt Hide To show all hidden updates press the ERJ key gt Show All Related information can t update the BlackBerry Device Software over the wireless network 235 My smartphone doesn t have enough available storage space to update
413. ty gt Advanced Security Settings gt Key Stores 3 Change the Key Store Password Timeout field 4 Press the EEJ key gt Save To access private keys after your BlackBerry smartphone deletes the key store password you must type your key store password Add contacts to your Contacts application automatically when you add items to the key store 1 On the Home screen or in a folder click the Options icon 2 Click Security gt Advanced Security Settings gt Key Stores 3 Select the Add Certificate Email to Contacts check box 4 Press the J key gt Save Change the service that your smartphone uses to download certificates Depending on your organization you might not be able to change the service that your BlackBerry smartphone uses to download certificates For more information contact your administrator 1 On the Home screen or in a folder click the Options icon Click Security gt Advanced Security Settings gt Key Stores Change the Certificate Service field Press the J key gt Save woh Turn off automatic backup and restore of key store data By default items in the key store on your BlackBerry smartphone are backed up or restored when you back up or restore your smartphone data For security reasons if you don t want to back up your private key to your computer or restore your private key from your computer you can turn off automatic backup and restore of key store data 1 On the Home screen or in
414. u can hear others on the call but they can t hear you Related information Amplify the volume using the audio boost feature 113 Improve sound quality for media files 113 Amplify the volume using the audio boost feature The audio boost feature allows you to amplify the volume more than the normal volume settings allow for songs ring tones and videos 1 On the Home screen click the Media icon Press the EJ key gt Media Options Select the Audio Boost checkbox Read the warning on the screen and if you want to proceed click Yes Press the SRJ key gt Save Oi ge ON Improve sound quality for media files Depending on your BlackBerry smartphone model this feature might not be supported To improve sound quality for media files you must be using stereo headphones with your smartphone 1 On the Home screen click the Media icon 2 Press the ERM key gt Media Options 3 Change the Headset Music EQ field 4 Press the SRJ key gt Save Move rename or delete a file 1 On the Home screen or in a folder click the Media icon or Files icon 2 Find and highlight a file 3 Press the EM key e To move a file click Cut Navigate to a location Click Paste e To rename a file click Rename Type a name for the file Click Save e To delete a file click Delete 119 RIM Confidential and Proprietary Information Approved Third Parties View properties for a file You can view the size author publication
415. u re downloading an attachment cancel the download and wait for a short period of time Try downloading the attachment again Related information Receive only the first section of long email messages 61 109 RIM Confidential and Proprietary Information Approved Third Parties A skipped content bar appears in a document More content is available for you to download to your BlackBerry smartphone 1 To download the content click the skipped content bar 2 Click More A question mark appears on a slide A question mark appears on a slide if your BlackBerry smartphone has not downloaded the slide 1 To download the slide highlight the slide 2 Press the ERM key gt Retrieve 110 RIM Confidential and Proprietary Information Approved Third Parties Media Music How to Music Play a media file 1 On the Home screen click the Media icon Ol ge Click a media type If necessary click a category Click a media file If the media controls do not appear at the bottom of the screen click the trackpad To play a media file click the icon To pause a media file click the icon To stop a media file click the J icon To move to the next media file click the icon To move to the previous media file or the beginning of the media file that is currently playing click the lt icon To fast forward or rewind a media file click the progress bar On the trackpad slide your finger to the right or
416. uetooth enabled devices 1 2 3 4 On the Home screen click the connections area at the top of the screen or click the Manage Connections icon Click Networks and Connections gt Bluetooth Connections Press the BJ key gt Options Change the Contacts Transfer field 259 RIM Confidential and Proprietary Information Approved Third Parties 5 Press the EEJ key gt Save To allow your smartphone to make contacts available to other Bluetooth enabled devices again change the Contacts Transfer field to All Restrict outgoing calls 1 On the Home screen click the connections area at the top of the screen or click the Manage Connections icon Click Networks and Connections gt Bluetooth Connections Press the BJ key gt Options Set the Allow outgoing calls field to Never or If Unlocked Press the RJ key gt Save GY OS Change the pairing name for your BlackBerry smartphone 1 On the Home screen click the connections area at the top of the screen or click the Manage Connections icon Click Networks and Connections gt Bluetooth Connections Press the J key gt Options In the Device Name field type a name for your BlackBerry smartphone Press the RJ key gt Save Ore W Turn off Bluetooth connection notification 1 On the Home screen click the connections area at the top of the screen or click the Manage Connections icon 2 Click Networks and Connections gt Bluetooth Connections 3
417. upport When you turn off media card support your BlackBerry smartphone can t access the files that are on your media card 1 On the Home screen or in a folder click the Options icon Click Device Click Storage Clear the Media Card Support checkbox Press the BJ key gt Save G1 OS Back up smartphone data to your media card To perform this task you must have a media card inserted in your BlackBerry smartphone and mass storage mode must be turned off If your email account uses a BlackBerry Enterprise Server depending on the options that your administrator sets you might not be able to perform this task For more information contact your administrator CAUTION If you perform this task any existing data on your media card is deleted and replaced with your smartphone data 1 On the Home screen click the Setup icon 2 Inthe Setup section click Device Switch gt Using a Media Card gt Save Data e To back up smartphone data including email select the Save emails option e To back up smartphone data excluding email select the Don t save emails option 3 Click Continue 4 To seta password for your data in the Password field enter a password 5 Inthe Confirm field re enter the password 266 RIM Confidential and Proprietary Information Approved Third Parties 6 Click Save Restore smartphone data from your media card To perform this task mass storage mode must be turned off If you have backed up yo
418. ur smartphone Press and hold the Volume Down key on the right side of your smartphone Press the Volume Up key until the audio boost feature turns on Press Press O Press 2 Press 8 Press 6 Press 4 Press L Press the Volume Up key Press the Volume Down key Press the Convenience key on the right side of your smartphone RIM Confidential and Proprietary Information Approved Third Parties Browser shortcuts To use browser shortcuts you might need to turn on shortcuts in the browser options Depending on the typing input language that you are using some shortcuts might not be available Insert a period in the web address field Insert a slash mark in the web address field Stop loading a web page Close the browser On a web page Quickly switch between tabs Zoom in to a web page Zoom out from a web page Go to the start page Return to the home page Open the bookmark list Add a bookmark View a list of web pages that you have visited recently Refresh a web page Find text on a web page Open the browser options Move around a web page Move up a screen Move down a screen Move to the top of a web page Move to the bottom of a web page Related information Turn on browser shortcuts 162 Press the Space key Press the Shift key and the Space key Press the Escape key Press and hold the Escape key Press W Press I Press O Press G Press H Press K Press A Press Y PressR Pr
419. ur BlackBerry smartphone data to your media card you should be able to restore the data to your smartphone 1 On the Home screen click the Setup icon 2 Inthe Setup section click Device Switch gt Using a Media Card gt Transfer Data gt Continue 3 Inthe Password field enter the password you set when you backed up your smartphone data 4 Click Enter View the amount of available storage space on your smartphone 1 On the Home screen or in a folder click the Options icon 2 Click Device gt Storage Related information The application memory on my smartphone is low 269 View the amount of storage space used by media files 1 On the Home screen click the Media icon 2 Press the EEJ key gt Memory Use Repair files stored on your media card or on your smartphone CAUTION If you run the repair feature on your BlackBerry smartphone your smartphone might delete files that have errors from your media card or on your smartphone 1 On the Home screen or in a folder click the Options icon 2 Click Device gt Storage 3 Press the EEJ key gt Repair 4 Complete the instructions on the screen If your media card is still not repaired after you run the repair feature you might want to try formatting it Related information My smartphone doesn t recognize my media card 269 Format your device or media card Depending on your device model you might not be able to format your device 267 RIM Confiden
420. ur BlackBerry smartphone uses your PGP key to encrypt messages 1 When composing a message change the Encoding field to one that uses encryption 2 Press the ERM key gt Options 3 Change the Use Conventional Encryption field to Yes 4 Press the SERJ key gt Save Using a secure method let the recipient know what the pass phrase is Attach a PGP key to a message You can attach a PGP key to email messages and PIN messages 1 When composing a message press the Ea key gt Attach gt PGP Keys 2 Highlight a PGP key 3 Press the EEJ key gt Continue 98 RIM Confidential and Proprietary Information Approved Third Parties Download the PGP key used to sign or encrypt a message If a PGP key isn t included in a received message or isn t already stored in the key store on your BlackBerry smartphone you can download the PGP key If you use the PGP Universal Server you might not be able to download the sender s PGP key or your smartphone might download the sender s PGP key from the PGP Universal Server automatically 1 Ina message highlight the encryption status indicator or a digital signature indicator 2 Press the ERM key gt Fetch Sender s PGP key Add a PGP key from a message If you use the PGP Universal Server you might not be able to add PGP keys from messages 1 Ina message highlight a digital signature indicator 2 Press the EJ key gt Import PGP Key Add a PGP key from an attach
421. ur computer and find the file Related information Transfer your media files from your computer to your smartphone using BlackBerry Desktop Software 115 Transfer your media files from your computer to your smartphone using BlackBerry Desktop Software With the BlackBerry Desktop Software you can synchronize media files including iTunes playlists and Windows Media Player playlists to your BlackBerry smartphone To download the BlackBerry Desktop Software from your computer visit www blackberry com desktop and select the appropriate option for your computer 1 Connect your smartphone to your computer 2 On your smartphone in the dialog box that appears select any of the file transfer options 3 On your computer open the BlackBerry Desktop Software 4 Click the media transfer option that best suits what you want to do For more information about synchronizing media files see the Help in the BlackBerry Desktop Software Related information Transfer a file from your computer to your smartphone using your smartphone as a USB memory drive 6 Send a media file You can send your pictures and videos to applications that you have installed such as Facebook for BlackBerry smartphones and YouTube for BlackBerry smartphones You can select and send multiple picture files at one time You can only send media files that you have added 1 On the Home screen click the Media icon 2 Click a media type 3 If necessary click a
422. ure Your smartphone requires more data to verify the digital signature Your smartphone trusts the sender s PGP key The sender s email address doesn t match the email address in the key or the sender s PGP key is revoked isn t trusted can t be verified or isn t on your smartphone 2 The key status isn t current or your smartphone requires more lt data to verify the trust status of the key amp The sender s PGP key is expired PGP protected message options Change your signing and encryption key Your BlackBerry smartphone uses your PGP key to encrypt messages in the Sent Items folder and includes your PGP public key in messages that you send so that recipients can encrypt their reply messages 1 On the Home screen or in a folder click the Options icon 2 Click Security gt PGP 100 RIM Confidential and Proprietary Information Approved Third Parties 3 Change the Default Key field 4 Press the ERM key gt Save Related information Some signing and encryption options aren t available on my smartphone 96 Change options for downloading attachments in encrypted messages 1 On the Home screen or in a folder click the Options icon 2 Click Security gt PGP 3 Doone of the following e To download attachments in encrypted messages automatically change the Encrypted Attachment Support field to Automatic e To download attachments in encrypted messages manually change the Encrypted
423. ures are designed to help recipients verify the authenticity and integrity of messages that you send When you digitally sign a message using your private key recipients use your public key to verify that the message is from you and that the message hasn t been changed Encryption is designed to keep messages confidential When you encrypt a message your smartphone uses the recipient s public key to encrypt the message Recipients use their private key to decrypt the message To send an encrypted PIN message you must have a PIN and an email address for the contact in your contact list Your smartphone uses the email address in your contact list to locate a PGP key or certificate for the contact Sign or encrypt a message You can sign or encrypt email and PIN messages 1 When you are composing a message change the Encoding field 2 If necessary change the Classification field Related information Some signing and encryption options aren t available on my smartphone 96 Encrypt a message with a pass phrase Your BlackBerry smartphone can encrypt email and PIN messages using a pass phrase shared between the sender and recipient 1 In an unsent message set the Encoding field to Encrypt or Sign and Encrypt 2 Press the RM key gt Options 91 RIM Confidential and Proprietary Information Approved Third Parties Select the Use Password Based Encryption checkbox In the Allowed Content Ciphers section select the checkbox be
424. ved Third Parties LDAP Lightweight Directory Access Protocol LDAP enabled server A BlackBerry smartphone uses an LDAP enabled server to search for and download certificates and PGP keys LED light emitting diode mass storage mode Mass storage mode enables users to transfer files between a media card and their computer when they connect their BlackBerry smartphone to their computer MCC mobile country code MMS Multimedia Messaging Service MNC mobile network code MTP Media Transfer Protocol OcSsP Online Certificate Status Protocol PEAP Protected Extensible Authentication Protocol personal certificate A personal certificate is a certificate that a certificate authority assigns to a user personal PGP key A personal PGP key is made up of a PGP public key and PGP private key for a user PIN personal identification number private key A private key is a key that only the certificate subject can use Private key information is not distributed publically BlackBerry smartphones use private keys to sign email messages or PIN messages that users send and to decrypt email messages that users receive public key 324 RIM Confidential and Proprietary Information Approved Third Parties A public key is a key that people other than the certificate subject can use BlackBerry smartphones use public keys to encrypt email messages or PIN messages that users send to certificate subjects and to verify the signature on ema
425. ver that supports this feature For more information contact your administrator If you have encryption for data that is stored on your BlackBerry smartphone turned on and your smart card reader supports this feature you might be able to use a certificate from the smart card to encrypt the encryption keys on your smartphone 1 On the Home screen or in a folder click the Options icon 2 Click Security gt Encryption 3 Select the Two factor Protection checkbox 4 Press the SERJ key gt Save About encryption keys If your BlackBerry smartphone is associated with an email account that uses a BlackBerry Enterprise Server or BlackBerry Desktop Redirector your smartphone is designed to use an encryption key to protect data as it travels between the BlackBerry Enterprise Server or BlackBerry Desktop Redirector and your smartphone You should generate a new encryption key every 2 weeks Generate an encryption key To perform this task your work email account must use a BlackBerry Enterprise Server that supports this feature For more information contact your administrator 1 On the Home screen or in a folder click the Options icon 2 Click Security gt Security Status Information 3 Highlight a service 282 RIM Confidential and Proprietary Information Approved Third Parties 4 5 Press the EJ key Click Regenerate Encryption Key Memory cleaning About memory cleaning Memory cleaning is designed to
426. vices field to Location Off 4 Press the AJ key gt Save Get your GPS location Depending on your wireless service provider and wireless network this feature might not be supported Your BlackBerry smartphone must have an internal GPS receiver or be paired with a Bluetooth enabled GPS receiver to perform this task 1 On the Home screen or in a folder click the Options icon 2 Click Device gt Location Settings 3 Press the EM key gt Refresh Location The longitude and latitude coordinates for your current location appear Troubleshooting GPS technology Depending on your wireless service provider this feature might not be supported can t use GPS technology Depending on your wireless service provider this feature might not be supported If you are outdoors move away from buildings and expose your BlackBerry smartphone to open sky If you are indoors move close to a window If you have paired your smartphone with a Bluetooth enabled GPS receiver verify that the Bluetooth enabled GPS receiver is turned on If you are using GPS technology for the first time wait a short period of time for your smartphone to get your GPS location 217 RIM Confidential and Proprietary Information Approved Third Parties Compass How to Compass View location on a map from the compass You can view the compass and your location on a map at the same time 1 On the Home screen or in the Applications folder click t
427. w time zone change the Auto Update Time Zone field to Prompt e To have your smartphone update the time zone automatically when it detects a new time zone change the Auto Update Time Zone field to On 4 Press the FRM key gt Save Related information The time on my smartphone isn t correct 193 Display a second time zone on the clock You can show two times zones on the clock For example if you travel to a different time zone you can display the time in your current location and the time in your home time zone On the Home screen or in the Applications folder click the Clock icon Press the BJ key gt Options Change the Home Time Zone field Press the J key gt Save Related information The time on my smartphone isn t correct 193 Bo e a Change the clock face You can set a different clock face for the clock stopwatch and timer 1 On the Home screen or in the Applications folder click the Clock icon 2 Press the ERM key gt Options 3 Change the Clock Face field Stopwatch Face field or Timer Face field 190 RIM Confidential and Proprietary Information Approved Third Parties 4 Press the ERM key gt Save Change what appears on the screen when your smartphone is charging 1 On the Home screen or in the Applications folder click the Clock icon 2 Press the EJ key gt Options 3 Change the When Charging field 4 Press the J key gt Save Turn on the alarm 1 On the Home screen o
428. work manually If you know the name of the Wi Fi network that you want to connect to you can manually connect to the network 1 On the Home screen click the connections area at the top of the screen or click the Manage Connections icon Click Set Up Wi Fi gt Other Ways to Connect gt Manually Connect to Network In the SSID field type the name of the Wi Fi network Click Next In the Security Type field click the Wi Fi network security type and specify any requested information Click Save and Connect Oy Oe O Related information Options for saved Wi Fi networks 249 can t connect to a Wi Fi network 253 Check what wireless networks your smartphone connects to You can check the types of networks your smartphone can connect to on your smartphone as well as by visiting www blackberry com go devices to see feature specifications for your smartphone model The types of networks listed do not reflect network connections only the ability of your smartphone model to connect to those networks 1 On the Home screen or in a folder click the Options icon 2 Click Device gt About Device Versions The types of networks your smartphone can connect to are listed in the brackets after your smartphone model For more information about the wireless networks that your BlackBerry smartphone connects to see the Safety and Product Information booklet for your smartphone Related information can t connect to a GSM or UMTS network 0
429. wser accepts connections to servers that allow insecure renegotation If you do not select this option you might not be able to access some websites Specify whether your browser only accepts and sends data that is encrypted using 128 bit encryption To accept and send only data that is encrypted using 128 bit encryption change this field to Strong Only To accept and send data that is encrypted using 128 bit encryption or 56 bit encryption change this field to Allow Weak Specify whether your browser accepts data with weak digest algorithms or accepts only data with strong digest algorithms The stronger the digest algorithm is the more secure your browsing experience is To accept data with weak digest algorithms change this field to Allow Weak To accept only data with strong digest algorithms change this field to Strong Only To be prompted to accept data with weak digest algorithms change this field to Prompt Depending on the options that your administrator sets you might not be able to change this option View a list of servers that have certificate problems you have accepted To stop permitting a connection to a website with a certificate problem highlight the server exception Press the Jj key gt Delete If your email account uses a BlackBerry Enterprise Server you can add content servers to your list of trusted content servers to accelerate the authentication process when you are authenticating with a content server 1 On
430. x Receive a prompt before you close the browser or stream media from the Internet 1 Onthe Home screen click the Browser icon 2 Press the EM key gt Options 3 Inthe General section below Prompt Before do one of the following e To receive a prompt confirming that you want to close the browser when you have multiple tabs open select the Closing Tabs on Exit checkbox e To receive a prompt confirming that you want to close the browser after you press the key select the Closing Browser on Escape checkbox e To receive a prompt before your BlackBerry smartphone uses your wireless service provider s browser portal to stream media from the Internet select the Switching to Carrier Network for Streaming Media checkbox 4 Press the BEEJ key gt Save Related information receive a prompt to switch networks when stream a song or video 172 Delete browsing information Your BlackBerry smartphone saves some information in your browser to improve your browsing experience You can delete password information browser history download history cookies content that has been pushed to your smartphone and the browser cache 1 On the Home screen click the Browser icon 2 Press the EEJ key gt Options 3 Inthe Privacy and Security section below Clear Browsing Data select the checkboxes beside the types of browsing information that you want to delete 4 Click Clear Now Turn off cookies in the browser 1 On the Home scree
431. y smartphone might be affected by items such as your smartphone model and wireless service plan Depending on your messaging service plan some features or options might not be available in the message options on the Email Preferences screen If your email account uses a BlackBerry Enterprise Server your organization might not have set up some features or might prevent you from using some features or options If your administrator has set an option for you a lock indicator appears beside the option field For more information about the features that are available on your smartphone contact your wireless service provider or administrator or visit www blackberry com go devices Related information Feature availability O The flash dims or turns off If the camera has a flash and the battery power level drops below 20 percent the flash dims to conserve battery power In cold temperatures when the battery power level drops below 20 percent the flash might turn off Some pictures that I take are blurry In low lighting conditions the camera might compensate for the lack of exposure by using a slower shutter speed If you move the camera before the shutter clicks the picture might be blurry If the camera is using a slower shutter speed an exclamation point indicator appears at the bottom of the screen Depending on your BlackBerry smartphone model you might be able to decrease the blurriness in pictures that is caused by slight
432. y of your email Sent directly to me Set whether the email filter applies to email that includes your email address in the To field Cc to me Set whether the email filter applies to email that includes your email address in the Cc field Bcc to me Set whether the email filter applies to email that includes your email address in the Bcc field Importance Set the importance level of email that the email filter applies to Sensitivity Set the sensitivity level of email that the email filter applies to Action Set whether email that the email filter applies to is forwarded to your BlackBerry smartphone If email is forwarded specify whether it is forwarded with high importance or with the email header only Turn onan email filter oS On the Home screen click the Messages icon Press the SEJ key gt Options gt Email Filters Select the check box beside an email filter Press the SERJ key gt Save Change prioritize or delete an email filter 1 2 3 4 52 On the Home screen click the Messages icon Press the SEJ key gt Options gt Email Filters Highlight an email filter Press the SJ key e To change an email filter click Edit Change the options for the email filter Press the Ea key gt Save e To prioritize an email filter click Move Click the new location RIM Confidential and Proprietary Information Approved Third Parties e To delete an email filter click Delete Synchronizing email
433. you are currently viewing on a map set the Start field to Use center of map If you are viewing a favorite location click the location address To specify a new location by selecting the location on a map set the Start field to Select from map Click the location on the map To specify a point of interest such as a business or a landmark set the Start field to Find Location In the Find a store caf etc field type the information for the point of interest Press the key on the keyboard Click a point of interest To specify a contact s address set the Start field to Find Location In the Find a store caf etc field type the contact s name Click the contact To specify a new location by typing the address set the Start field to Find Location In the Find an address field type the address Press the key on the keyboard Click the location To specify a favorite location set the Start field to From Favorites In the list click a favorite location 4 Repeat step 3 to specify an ending location 5 Tochange the route options click Route Options Select the Fastest or Shortest option Select or clear the checkbox beside one or more route options Click OK 6 Click Search Send a location You can send a location as a message for example in an email or instant message The message that you send includes a link to the location so that the recipient can view the location on a map 1 Do one of the following e To send a locati
434. your smartphone On the Home screen or in a folder click the Options icon Click Device gt Advanced System Settings gt Host Routing Table Press the Ea key gt Register Now Generate an encryption key Verify that data service is turned on Resend the message Related information Generate an encryption key 282 Wireless coverage indicators 236 Change or delete a contact 183 Turn on or turn off a network connection 8 Turn on or turn off data service or set roaming options 239 Wireless coverage indicators 236 Turn on or turn off a network connection 8 Options for email filters 51 Turn on or turn off data service or set roaming options 239 Resend a message 48 I m not receiving messages Try the following actions 66 Verify that your BlackBerry smartphone is connected to the wireless network If you re not in a wireless coverage area you should receive messages when you return to a wireless coverage area Reset your smartphone Connect to the network and try again If you created an email address or added an existing email address to your smartphone using the email setup screen in the Setup application verify that you have received an activation message on your smartphone from the BlackBerry Internet Service If you haven t received an activation message the message might take a short period of time to arrive in the Setup application open the email setup screen to send a service book to your smartphone R
435. ypt checkbox 4 To encrypt files that are stored on a media card and on your smartphone in the Media Card section select the Encrypt checkbox and do one of the following e To encrypt files using an encryption key that your smartphone generates change the Mode field to Device Key e To encrypt files using your smartphone password change the Mode field to Device Password 281 RIM Confidential and Proprietary Information Approved Third Parties e To encrypt files using an encryption key and your smartphone password change the Mode field to Device Password amp Device Key 5 Toalso encrypt media files such as pictures songs and videos select the Include Media Files checkbox 6 Press the ERM key gt Save To stop encrypting data on your smartphone in the Device Memory section clear the Encrypt checkbox To stop encrypting files in the Media Card section clear the Encrypt checkbox Set encryption strength If encryption of data that is stored on your BlackBerry smartphone is turned on you can set the strength of the encryption that your smartphone uses to protect data that you receive when your smartphone is locked 1 On the Home screen or in a folder click the Options icon 2 Click Security gt Encryption 3 Change the Strength field 4 Press the ERM key gt Save Use a certificate to encrypt the encryption keys on your smartphone To perform this task your work email account must use a BlackBerry Enterprise Ser
436. ys 180 can t set some fields when scheduling appointments 180 174 RIM Confidential and Proprietary Information Approved Third Parties Set an alarm in the calendar You can set an alarm in the calendar to go off at scheduled days and times Scheduling alarms in the calendar does not change your regular alarm in the Clock application Because the alarm tone settings are shared by the alarms in the Calendar and the Clock application changes to the alarm tone settings will affect the alarms in both applications On the Home screen click the Calendar icon Press the BEJ key gt New Alarm Type the alarm information If you want the alarm to recur change the Recurrence field Press the ERJ key gt Save Gab Fae cre Switch calendars If your BlackBerry smartphone is associated with multiple email accounts you might have multiple calendars on your smartphone If you have multiple calendars on your smartphone you can schedule and manage appointments and meetings in each calendar For more information contact your wireless service provider 1 On the Home screen click the Calendar icon 2 Press the EEJ key gt Select Calendar 3 Click a calendar Meetings Schedule a meeting or an appointment To invite participants to a meeting your work email account must use a BlackBerry Enterprise Server that supports this feature 1 On the Home screen click the Calendar icon Press the SEJ key gt New Appointment Ty

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