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1. e Calibrate the printer to align the colors e Check the EconoMode settings e Try a different print driver If the printer is having print quality problems try the following solutions in the order presented to resolve the issue Print from a different software program Try printing from a different software program If the page prints correctly the problem is with the software program from which you were printing Check the paper type setting for the print job Check the paper type setting when printing from a software program and the printed pages have smears fuzzy or dark print curled paper scattered dots of toner loose toner or small areas of missing toner Check the paper type setting Windows 1 From the software program select the Print option 2 Select the printer and then click the Properties or Preferences button 3 Click the Paper Quality tab 4 From the Paper Type drop down list click the More option 5 Expand the list of Type is options 6 Expand the category of paper types that best describes your paper 7 Select the option for the type of paper you are using and click the OK button 8 Click the OK button to close the Document Properties dialog box In the Print dialog box click the OK button to print the job 104 Chapter6 Solve problems ENWW Check the paper type setting OS X 1 Click the File menu and then click the Print option 2 Inthe Printer menu select the printer 3 By
2. 5 Use the keypad on the touchscreen to enter the default gateway and touch the OK button Touch the Yes button to confirm ENWW Configure IP network settings 69 Product security features Introduction The printer includes several security features to restrict who has access to configuration settings to secure data and to prevent access to valuable hardware components e Assign or change the system password using the HP Embedded Web Server Assign or change the system password using the HP Embedded Web Server Assign an administrator password for access to the printer and the HP Embedded Web Server so that unauthorized users cannot change the printer settings 1 Open the HP Embedded Web Server EWS A NOTE The steps vary according to the type of control panel a 2 line control panels On the printer control panel press the OK button Open the Network Setup menu and then select Show IP Address to display the IP address or host name Touchscreen control panels From the Home screen on the printer control panel touch the Connection Information E button and then touch the Network Connected sa button or the Network Wi Fi ON yp button to display the IP address or host name b Open a Web browser and in the address line type the IP address or host name exactly as it displays on the printer control panel Press the Enter key on the computer keyboard The EWS opens https 10 10 XXXx0K A NOTE Ift
3. Find warranty and regulatory information ENWW Use HP Web Services applications HP Web Services applications provide useful content that can be automatically downloaded from the Internet to the printer Choose from a variety of applications including news calendars forms and cloud based document storage To activate these applications and schedule the downloads go to the HP Connected Web site at www hpconnected com 9 E NOTE To use this feature the printer must be connected to a wired or wireless network and have internet access HP Web Services must be enabled on the printer Enable Web Services 2 line control panels 1 Onthe printer control panel press the OK button 2 Select the HP Web Services menu and then press the OK button 3 Select the Enable Web Services item and then press the OK button Enable Web Services touchscreen control panels This process enables both HP Web Services and the Apps a button 1 From the Home screen on the printer control panel swipe until the Setup menu displays Touch the Setup icon to open the menu 2 Touch HP Web Services 3 Touch Enable Web Services 4 To print the HP Web Services Terms of Use touch Print 5 Touch OK to complete the procedure After you download an application from the HP Connected Web site it is available in the Apps menu on the printer control panel 58 ChapterS Manage the product ENWW Change the product connection type Wi
4. support colorljM452 HP s all inclusive help for the printer includes the following information e Installand configure e Learn and use e Solve problems e Download software and firmware updates e _ Join support forums Find warranty and regulatory information ENWW Product views Printer front view Printer back view e 2 line control panel view M452nw and M452dn models e Touchscreen control panel view M452dw model Printer front view 1 2 line control panel nw and dn models 2 Near field communication NFC internal antenna dw model only 3 Walk up USB port for printing without a computer dw model only 4 Touchscreen control panel dw model tilts up for easier viewing 5 Regulatory label inside the front door 6 Tray 2 7 Tray 1 8 Power on off button 9 Front door provides toner cartridge access 10 Output bin extension 11 Output bin 2 Chapter 1 Product overview ENWW Printer back view 1 Rear door nw model only provides access for clearing jams 2 Front door release button 3 Duplexer dn and dw models only 4 USB port for job storage 5 USB port for direct connection to a computer 6 Ethernet port 7 Power connection ENWW Product views 3 2 line control panel view M452nw and M452dn models 1 2 2 line control panel display OK button This screen displays menus and printer information Press the OK button for the following acti
5. 2 If you cannot see the jammed sheet close Tray 1 and then remove Tray 2 94 Chapter6 Solve problems ENWW 3 At the left side of the Tray 2 cavity press the tab to lower the tray plate and then remove any paper Remove the jammed sheet by gently pulling it straight out 4 Push the tray plate back up into place ENWW Clear paperjams 95 5 Reinstall Tray 2 6 Reopen Tray 1 and load paper into the tray 96 Chapter6 Solve problems ENWW Clear paper jams in Tray 2 Use the following procedure to check for a paper jam in Tray 2 When a jam occurs the control panel displays an error message 2 line control panels or an animation touchscreen control panels that assists in clearing the jam 1 Pull the tray completely out of the printer ENWW Clear paperjams 97 2 Remove any jammed or damaged sheets of paper 3 Reinsert and close Tray 2 98 Chapter6 Solve problems ENWW Clear paper jams in the rear door and the fuser area nw model Use the following procedure to check for paper inside the rear door When a jam occurs the control panel displays an error message 2 line control panels or an animation touchscreen control panels that assists in clearing the jam A CAUTION The fuser is located above the rear door and it is hot Do not attempt to reach into the area above the rear door until the fuser is cool 1 Open the rear door ENWW Clear paperjams 99 2 Gently pull
6. WindOWS ccccccccsssscsssesessssssesescsessescsesesececsesesesscseseseseeseseseseesesesesesssaesesesecaescseseerees 36 Automatically print on both sides Windows cccccssssscsssssesesscsssesscssesessesessessessessesessesseaeeaeees 37 Manually print on both sides Windows cccccsscsscscssesccssssesscsessessesessesscsecssnsesecsesseaecsensesseaeenees 37 Print multiple pages per Sheet Windows cccccssesscsccscssesccscssesscscssesecsesecsessesecssssesseaecsesseaeenees 39 Select the paper type Windows c cscsseccssssssesessssssesesscssseseseceesesseceeseseesesssestesesesesseaeseeeeneaeecsees 39 Additional print tasks cccsssssssssessesssessesseesesessesssecsesssecssecsesseesseesaesseeesseseesseesaesseeseesaesseessnsasees 39 Print tasks OS X nanan a oaahecteascsdhoausabcndctes diet lavgasetasasbiesseesecaieadetebass a ES 41 HOW to print OSX isecen a E NAN 41 Automatically print on both sides OS X ssscssesessssssesesssscsesesesessescscseseescsesessescsesesseaeseseseeeeneenes 41 Manually print on both sides OS X scscssssssesesscsssesesscsssesesesessesesesessesesesessesesessseeseseceeeeseseseenees 41 Print multiple pages per Sheet OS X ccsscsscsesscscssescssessssesecsesecscssesesecscsecsensescnseaeeseaeceeecsessenees 42 Select the paper type OS X ou cc scsssssssssesscssscessssssscessecesessesecessesesscesteceseeseesaestecsseeseseseseessscoess
7. ccesesscesscsscesscesscsscesecescesscesseesscssesceeseesssescessecssecssessensecesseaesneesneecsecaseensessesees 23 Introduction isenimin de ae ceee ce aaa Gs dees a tae EE AEA A R A a a 23 PRINT ENVELO POS srian ainei erino Waces net rieke aanse sacot asad Hava awh aira EESAN anada eles ees aaa 23 ENVELOPE orientati Mees sinn AAEE EE EAEE 24 ENWW 3 Supplies aceeSSOries Aric parts sssini raea te seccepveveewsicectaseesue ine ra case casecoustecesssveseueas 25 Order supplies accessories ANC parts ccccssccssessecssessesssecssecssesssesssesecessesseeseeeeeseesoessaesaeesseecaeesseeesseessees 26 Olie diaa ee E E de wanes cal E cools decides slau secede E E A easy 26 Supplies ANA ACCESSOMIES srivisisrsi encen r a Na aaa sucess AA a E KA AR EE 26 Customer self repair parts csccsscssccssecssesssecscessesessessecsecesecssecssesssesseseseseceaeesaeesaesaeeseeseseeaseses 26 Replace the tomer Cartridges ssi i c ccsisscceccsenesegcuseestsoccvssessecusesacsvaceontssncusnestiescusdecuec iesscuecceenesuqessounaseqes dheitentiegeses 28 VVC AUC OI seas oaca 5s bess iseia iaiaaeaia aaa aaaea Tia ia aaae dea daai tata aiaa daa iaaa ita AEA 28 Remove and replace the toner cartridges scesssscesececeeseceecceceeeceeseeeecsaeeeceseeeceseeaceaeeeeeeaeees 29 ma T E E E E ER 35 Print tasks WINdOWS sinisini nanasi ze scntecscsesoactacctesacduesevescnatahs sepsnssa se aaie aeaaea iisa di siaa S a aiaa Eaa aeea 36 How tO print
8. message when attempting to open the EWS click Continue to this website not recommended Choosing Continue to this website not recommended will not harm the computer while navigating within the EWS for the HP printer 2 Click the Networking tab to obtain network information Change settings as needed Rename the printer on a network If you want to rename the printer on a network so that it can be uniquely identified use the HP Embedded Web Server A NOTE The steps vary according to the type of control panel 1 Open the HP Embedded Web Server EWS a 2 line control panels On the printer control panel press the OK button Open the Network Setup menu and then select Show IP Address to display the IP address or host name Touchscreen control panels From the Home screen on the printer control panel touch the Connection Information ne button and then touch the Network Connected ot button or the Network Wi Fi ON CD button to display the IP address or host name b Open a Web browser and in the address line type the IP address or host name exactly as it displays on the printer control panel Press the Enter key on the computer keyboard The EWS opens https 10 10 XXXXx A NOTE If the Web browser displays a There is a problem with this website s security certificate message when attempting to open the EWS click Continue to this website not recommended Choosing Continue to this websi
9. 1 Start screen app select Devices select Print and then select the printer A NOTE For more information click the Help button in the print driver A NOTE The print driver might look different than what is shown here but the steps are the same Print e e Printer Status Find Printer Type where E Print to file Comment a E manual duplex Page range wy Al gt Current Er bel 7 Pages amp Type pat far ranges 5 ape From the 7 section For example type 1 3 5 12 or plsi p1s2 pls3 pes3 Print what Document y zoom Print All pages in range i Pages per sheet 1 page Scale to paper size No Scaling I om er 36 Chapter4 Print ENWW 3 Click or tap the tabs in the print driver to configure the available options For example set the paper orientation on the Finishing tab and set the paper source paper type paper size and quality settings on the Paper Quality tab Document Properties ee Advanced Printing Shortcuts Paper Quality Etec vices Document Options Print on both sides Pages per sheet 1 page per sheet ca About J Help 0K canca 4 Click or tap the OK button to return to the Print dialog box Select the number of copies to print from this screen 5 Click or tap the OK button to print the job Automatically print on both sides Windows Use this procedure for printers that have an automa
10. 104 Check the paper type Setting OS X 0 cccccssesscscscsssssssssesesecsesssesseseseeseseceeeesesseeees 105 Check toner cartridge Status cccccscesscssscsssessecssecssesseesssecssessecssecssecseeseseseeseeeeeseesesessesseesaess 105 Clean the product iaoei ies eth teen Tae RT eves eee aes 106 Print a Cleaning Page an a Heb ata aie hated 106 Visually inspect the toner cartridge cscccsccescssccssecssessssecssesssessecseesssesceseeeseeseeseeeseesasesssees 107 Check paper and the printing environment ccccesccssesscesscesscssecseeseesssesesseeseeessesseessesseesaess 107 Step one Use paper that meets HP specifications ccsccsssesssseesscsseessesesseessees 107 Step two Check the environment ssscccsscssesssesssecssececessesseesssecsseessesseessesseeessees 107 Adjust color settings Windows cccccccssssesssscscssssssesesssessesesececsesesseseseceeeeseseesesenees 108 Adjust color Settings Windows ssccccsssssscssssssesesscsssesesesessesesesessesesececaeseseeseseaceccseseseeseaseness 109 Calibrate the printer to align the colors cccesscesscssecssecsseessesceecesecseecesesscesseesseessesseeseeeseesees 110 Check the ECONOMOde SettingS sccsscssssssesssesssesscesscescesseessceseesseesaeeseesseeseesseecasecsseeseeeseeseess 111 Try a different print Ariver ccc ecsccsssceessecssscecseesseeecssccesseececeeseecsseecseecssesecse
11. 413 6 mm 16 28 in Weight with cartridges 17 5 kg 38 58 lb Figure 1 2 Dimensions for the M452dn and M452dw models Printer fully closed Printer fully open 1 Height 295 7 mm 11 64 in 295 7 mm 11 64 in dn model 339 6 mm 13 37 in dw model Product specifications 11 12 Printer fully closed Printer fully open 2 Depth 472 3 mm 18 59 in 1124 4 mm 44 27 in 3 Width 413 6 mm 16 28 in 413 6 mm 16 28 in Weight with cartridges 18 9 kg 41 67 lb Figure 1 3 Dimensions for models with optional Tray 3 Printer fully closed Printer fully open 1 Height 427 7 mm 16 83 in 427 7 mm 16 83 in nw and dn models 471 6 mm 18 56 in dw model 2 Depth 453 mm 17 83 in nw model 1025 mm 40 35 in nw model 472 3 mm 18 59 in dn and dw models 1124 4 mm 44 27 in dn and dw models 3 Width 413 6 mm 16 28 in 413 6 mm 16 28 in Weight with cartridges 22 7 kg 50 04 lb nw model 24 1 kg 53 13 lb dn and dw models Power consumption electrical specifications and acoustic emissions See www hp com support colorlj M452 for current information A CAUTION Power requirements are based on the country region where the printer is sold Do not convert operating voltages This will damage the printer and void the printer warranty Operating environment range Table 1 1 Operating environment specifications Environment Recommended Allowed Temperature 17 to 27 C 62 6 to 80
12. 42 Additional print tasks cccccsccssssssessssssessecseesesessecsseceeceesssecoesssecasecaesseessseseesssesaessaesseesaessaessnsasees 42 Store print jobs on the product to print later or print privately cccecsesssesssesssesecesecesecsseesseeseesseeeseeseeeses 44 WEF O CUCU ON Cerca ceseedeccescdescsec aces cccesczesssaccaceccasasvecezdsncsd ccececgatazeseesacace sasaveteatsaeccs E 44 Be FOreE YOU DEGIM MeNe Ea E e e E EEE E suseegsectecesesanuctduesbect dessagete scoendsuovecbartexgenunees 44 Set up the printer for job storage sscsscescesscssecssecseecssecseeceseeesssecesesnsecssesseseeessessseneesssensesss 44 Step one Install the USB storage device ccssecsscesecesecsssecstecssecsscessceseesseesseeesssees 44 Step two Update the print driver ccccsccsscesscescesscessesscessecesessecesesseeseecssecseessseseeses 45 Create a Stored job Windows cccsssssesessscssesessccssesesscscsssssscsesesesessesesesecesseseseceesessescaesesseaesesees 45 Printa stored JOD c2ccccssecvescsscecsecscescdsdeceuvesdeacdstdcsduccevsceusteastenseuscadzesdedesvestesscsscevesdeutescesuttswseedeuaveceseees 47 Delete a StOred jOb ecesscescessceseessecsecssecssececseesseeseecaecsaeseecaessaesaeesseesaeseesseeeaseaeesessaesaeesaeeaees 48 MO Die printing ssena a A cab acdsee ae a ES AEE seas std Bennie helene esses 49 WVEFOCUCH ON ectse ceeds cs sececsceecseececocvens cececteccecescesc
13. 6 F 15 to 30 C 59 to 86 F Chapter 1 Product overview ENWW Table 1 1 Operating environment specifications continued Environment Recommended Allowed Relative humidity 30 to 70 relative humidity RH 30 to 80 RH Altitude Not applicable 0 to 3048 m 0 to 10 000 ft ENWW Product specifications 13 Printer hardware setup and software installation For basic setup instructions see the Setup Poster and Getting Started Guide that came with the printer For additional instructions go to HP support on the Web Go to www hp com support colorlj M452 for HP s all inclusive help for the printer Find the following support Install and configure Learn and use Solve problems Download software and firmware updates Join support forums Find warranty and regulatory information 14 Chapter1 Product overview ENWW 2 Paper trays e Load paper into Tray 1 multipurpose tray Load paper into Tray 2 e Load and print envelopes For more information The following information is correct at the time of publication For current information see www hp com support colorljM452 HP s all inclusive help for the printer includes the following information e Installand configure e Learn and use e Solve problems e Download software and firmware updates e _ Join support forums Find warranty and regulatory information ENWW Load paper into Tray 1 multipurpose tray Introduction Use T
14. OS X Mac computers and Apple mobile devices are supported with this printer The OS X print driver and print utility are available for download from hp com and may also be available via Apple Software Update The HP installer software for OS X is not included in the in box CD Follow these steps to download the OS X installer software 1 Goto www hp com support colorljM452 2 Select Support Options and then under Download Options select Drivers Software amp Firmware 3 Click the operating system version and then click the Download button Operating system Windows XP SP3 or later 32 bit Print driver installed The HP PCL 6 printer specific print driver is installed for this operating system as part of the basic software installation The basic installer installs the driver and scan application only Notes The full software installation is not supported for this operating system Microsoft retired mainstream support for Windows XP in April 2009 HP will continue to provide best effort support for the discontinued XP operating system Windows Vista 32 bit The HP PCL 6 printer specific print driver is installed for this operating system as part of the basic software installation The basic installer installs the driver only The full software installation is not supported for this operating system Windows Server 2003 SP2 or later 32 bit The HP PCL 6 printer specific print driver is installe
15. Print and then select the printer Click or tap the Paper Quality tab From the Paper type drop down list click the More option Expand the list of Type is options Expand the category of paper types that best describes your paper Select the option for the type of paper you are using and then click the OK button Click the OK button to close the Document Properties dialog box In the Print dialog box click the OK button to print the job If the tray needs to be configured a tray configuration message displays on the printer control panel Load the tray with the specified type and size of paper and then close the tray Touch the OK button to accept the detected type and size or touch the Modify button to choose a different paper size or type Select the correct type and size and then touch the OK button Additional print tasks Go to www hp com support colorljM452 ENWW Print tasks Windows 39 Instructions are available for performing specific print tasks such as the following e Create and use printing shortcuts or presets e Select the paper size or use a custom paper size e Select the page orientation e Create a booklet e Scale a document to fit a specific paper size e Print the first or last pages of the document on different paper Print watermarks on a document 40 Chapter4 Print ENWW Print tasks OS X How to print 0S X The following procedure describes the basic printing process for OS
16. Print on both sides manually check box Click the OK button to print the first side of the job 5 Retrieve the printed stack from the output bin and place it in Tray 1 6 If prompted touch the appropriate control panel button to continue 38 Chapter4 Print ENWW Print multiple pages per sheet Windows 1 2 From the software program select the Print option Select the printer from the list of printers and then click or tap the Properties or Preferences button to open the print driver A NOTE The name of the button varies for different software programs A NOTE To access these features from a Windows 8 or 8 1 Start screen app select Devices select 6 Print and then select the printer Click or tap the Finishing tab Select the number of pages per sheet from the Pages per sheet drop down list Select the correct Print page borders Page order and Orientation options Click the OK button to close the Document Properties dialog box In the Print dialog box click the OK button to print the job Select the paper type Windows 1 2 From the software program select the Print option Select the printer from the list of printers and then click or tap the Properties or Preferences button to open the print driver A NOTE The name of the button varies for different software programs A NOTE To access these features from a Windows 8 or 8 1 Start screen app select Devices select 10 11
17. acoustic emissions e Operating environment range Technical specifications Model name M452nw M452dn M452dw Product number CF388A CF389A CF394A Paper handling 50 sheet multipurpose input tray y w w Tray 1 Tray 2 250 sheet capacity we we w Automatic duplex printing Not available w w Connectivity 10 100 1000 Ethernet LAN we w connection with IPv4 and IPv6 Hi Speed USB 2 0 w w Walk up USB port Not available Not available w Print server for wireless network we Not available w connectivity HP near field communication NFC Not available Not available we and Wi Fi Direct for printing from mobile devices Control panel display and input 2 line control panel w we Not available Touchscreen control panel Not available Not available we Print Prints 27 pages per minute ppm w w w on A4 and 28 ppm on letter size paper Walk up USB printing no Not available Not available we computer required Job storage and PIN protected w we we printing Requires a 16 GB or greater USB thumb drive 8 Chapter 1 Product overview ENWW Supported operating systems The following information applies to the printer specific Windows PCL 6 and OS X print drivers Windows The HP Software Installer installs the HP PCL 6 HP PCL 6 or HP PCL 6 driver depending on the Windows operating system along with optional software when using the full software installer See the software installation notes for more information Mac computers and
18. job does not print until Yes optional Automatically after the job is 46 Chapter4 Print you request it at the printer control panel printed or when job retention limit is reached ENWW Mode Description PIN protected Job deletion Quick Copy Print the requested number No Manually of copies of a job and store a copy of the job in the printer memory so you can print it again later Stored Job Store a job onthe printer and Yes optional Manually allow other users to print the job at any time 5 Touseacustom user name or job name click the Custom button and then enter the user name or the job name Select which option to use if another stored job already has that name e Use Job Name 1 99 Append a unique number to the end of the job name e Replace Existing File Overwrite the existing stored job with the new one 6 Click the OK button to close the Document Properties dialog box In the Print dialog box click the OK button to print the job Print a stored job Use the following procedure to print a job that is stored in the product memory 1 2 line control panels On the printer control panel press the OK button Scroll to and select Job Storage Touchscreen control panels From the Home screen on the printer control panel swipe until the Jobs menu displays Touch the Jobs icon to open the menu 2 From the Job Folders list select a user name A list of jobs stored under that user name displa
19. picks up multiple sheets of paper cescessesssessesssessecsseseeesseseesseeseessecseesseessessseeseees 87 Clear papt jaf S nrrainn na a a a a aa 91 Introductio Ninan eei EAA A A A a e a AOA AP a ROA te EERE 91 Experiencing frequent or recurring paper jams ccccccessesssesscessecesesteseeseesseesseessesseesseesesseesaess 91 Paper jam lOCALIONS 2 c0c c sceecssedesbesecaseececsecssnectes ierste Eare ka AEEKO EOE E E EERE E er EEEak REY 93 Clear paper jams in Tray Ti ssa cscs sca asics coh e a aa a e a i 94 Clear paperjams iN TAY 2 a a a a aa 97 Clear paper jams in the rear door and the fuser area nw model cceseesesscsseseseeeceeesesseneeeees 99 Clear paper jams in the OUtPUt DiM srianan a aa aa i iaa 101 Clear paper jams in the duplexer dn and dw models only cscssssccsecsscsecsessesseecsecsessessens 102 Iimprov print quality Geoeesedsckchecsecessecdes sdevceceleusasdsecesuncewebsnecscnsunsctes sdeenacencsesc ecesuacsedvecasnacueceetevbeveceoeseeees ese 104 IPEROCUIGTIOM xscatsee ace ieee Seca oes cae eat ed eee ee E cie a E E 104 Print from a different Software program cssscccscecssscesseecsssceescecsssecseecssececseecssececseeesseeeeeessees 104 Check the paper type setting for the print job csssccssecsecessesssesscesesesscessceseesseesseeseesenessess 104 Check the paper type Setting Windows ccccccsscscssessesscsessesseseesessesseseesesseseneees
20. specific print driver is installed for this operating system as part of the basic software installation Notes Windows Server 2008 R2 SP 1 64 bit The HP PCL 6 printer specific print driver is installed for this operating system as part of the basic software installation Windows Server 2012 64 bit The software installer does not support Windows Server 2012 but the HP PCL 6 and HP PCL 6 printer specific print drivers do support it Download the HP PCL 6 or PCL 6 driver from the HP Web site www hp com support colorljM452 and use the Windows Add Printer tool to install it Windows Server 2012 R2 64 bit The software installer does not support Windows Server 2012 but the HP PCL 6 and HP PCL 6 printer specific print drivers do support it Download the HP PCL 6 or PCL 6 driver from the HP Web site www hp com support colorljM452 and use the Windows Add Printer tool to install it OS X 10 8 Mountain Lion OS X 10 9 Mavericks and OS X 10 10 Yosemite The OS X print driver and print utility are available for download from hp com and may also be available via Apple Software Update The HP installer software for OS X is not included in the in box CD For OS X download the full installer from the support Web site for this printer 1 Goto www hp com support colorljM452 2 Select Support Options and then under Download Options select Drivers Software amp Firmware 3 Click the operatin
21. the Android device 52 Chapter4 Print ENWW The print solution is built into the supported operating systems so installing drivers or downloading software is not necessary For more information on how to use Android embedded printing and which Android devices are supported go to www hp com go LaserJetMobilePrinting ENWW Mobile printing 53 54 Use walk up USB printing touchscreen models only Introduction This printer features walk up USB printing for quickly printing files without sending them from a computer The printer accepts standard USB flash drives in the USB port It supports the following types of files pdf jpg prn and PRN cht and CHT pxl pcl and PCL ps and PS doc and docx ppt and pptx Step one Access USB files on the printer 1 2 Insert the USB flash drive into the walk up USB port on the printer The USB Flash Drive menu opens with the following options e Print Documents e View and Print Photos Scan to USB Drive Step two Print USB documents Option one Print documents 1 2 To print a document select Print Documents Select the name of the document to print If the document is stored in a folder select the folder first and then select the document to print When the summary screen opens the following settings can be adjusted e Number of Copies e Paper Size Chapter 4 Print ENWW 4 Paper Type Fit to Page Collation Output Color colo
22. the OK button to close the Document Properties dialog box In the Print dialog click the OK button to print the job Try a different print driver Try a different print driver when printing from a software program and the printed pages have unexpected lines in graphics missing text missing graphics incorrect formatting or substituted fonts Download any of the following drivers from the HP Web site www hp com support colorljM452 HP PCL 6 driver e Provided as the default driver on the printer CD This driver is automatically installed unless you select a different one HP PCL 6 driver e Recommended for all Windows environments HP PCL 6 driver e Provides the overall best speed print quality and printer feature support for most users e Developed to align with the Windows Graphic Device Interface GDI for the best speed in Windows environments e Might not be fully compatible with third party and custom software programs that are based on PCL5 HP UPD PS driver e Recommended for printing with Adobe software programs or with other highly graphics intensive software programs e Provides support for printing from postscript emulation needs or for postscript flash font support HP UPD PCL5 e Recommended for general office printing in Windows environments e Compatible with previous PCL versions and older HP LaserJet printers e The best choice for printing from third party or custom software programs e The best choice when operati
23. wireless connection Verify that the encryption method AES or TKIP is the same for the printer as it is for the wireless access point on networks using WPA security Verify that the printer is within the range of the wireless network For most networks the printer must be within 30 m 100 ft of the wireless access point wireless router Verify that obstacles do not block the wireless signal Remove any large metal objects between the access point and the printer Make sure poles walls or support columns containing metal or concrete do not separate the printer and wireless access point Solve wireless network problems 115 Verify that the printer is located away from electronic devices that might interfere with the wireless signal Many devices can interfere with the wireless signal including motors cordless phones security system cameras other wireless networks and some Bluetooth devices Verify that the print driver is installed on the computer Verify that you have selected the correct printer port Verify that the computer and printer connect to the same wireless network For OS X verify that the wireless router supports Bonjour The printer does not print after the wireless configuration completes 1 2 Make sure that the printer is turned on and in the ready state Turn off any third party firewalls on your computer Make sure that the wireless network is working correctly Make sure that your computer is work
24. 12 Operating environment range cecccssessecsccecsecsneessscecsecsscsecsececeeessesesececsecsusseseeeeseecseeceneeeeesees 12 Printer hardware setup and software installation sccssccssssssssssessesssesscessceeceseesseeseeeseesseessesaesseeeseesaes 14 2 Paper CLAYS 5 iiscisncessscssccssecicccces cusuiuesssssssssessteasoases ioibsccssennsesireserccceas ueuesbueseneebesesesesesubabibucNesunububsssesbaseeaceabeiNs 15 Load paper into Tray 1 multipurpose tray ou eesesesscsesccsesecccseescssescssesescesessesessesessesessessceesecsesseseaseaeseeaeseees 16 troduction anisi anenai castes ana ee e a EA E aE aaa A EAE aE TA Eara 16 Load paper into Tray 1 multipurpose tray cceseescscssessescssesscscssessesecscsecsscsessesecsesseaecsesseaseeees 16 Tray 1 pap rorientatiONn vecsisiceececsecdcevincecaeccescavcsanesvenduuees tu cecaeedvonuvesdascste ciiin ataandaa iiaeia iaai 18 LOad pap r int Tray 2 cee 2isees vse esas cccts cea seddse Sees Dovnceaad datensauceeaacentede sei Siaandedsabosnessee cas Ea as Tiea Eiaa T asr sE aisa inai 19 MVE O CUICTI ON srne snes eacevsy vs eR vudenceds env sucecssanatesueseesaupeesesuensssacaeseensacdees 19 LOad PAPEN ILO Tray 2 vsccsc sess 2esebss esa ehaceseee de be sk gs sdiedvecsnss edad vue cuss A AE N E AR RAR 19 Tray 2 Paper OFI NtatiONn cscssccessecssccecsecssececeecesececsscceseeessacceseecsceeseeeesaeceneecsecesseesneeeceeceneeees 22 Load and print envelopes
25. 2 Open the following menus e ePrint e Settings e Enable Web Services 3 Touch the Print button to read the terms of use agreement Touch the OK button to accept the terms of use and enable HP Web Services The printer enables Web Services and then prints an information page The information page contains the printer code that necessary to register the HP printer at HP Connected 4 Goto www hpconnected com to create an HP ePrint account and complete the setup process Mobile printing 51 HP ePrint software The HP ePrint software makes it easy to print from a Windows or Mac desktop or laptop computer to any HP ePrint capable product This software makes it easy to find HP ePrint enabled products that are registered to your HP Connected account The target HP printer can be located in the office or at locations across the globe e Windows After installing the software open the Print option from within your application and then select HP ePrint from the installed printers list Click the Properties button to configure print options e Mac After installing the software select File Print and then select the arrow next to PDF in the bottom left of the driver screen Select HP ePrint For Windows the HP ePrint software supports TCP IP printing to local network printers on the network LAN or WAN to products that support UPD PostScript Windows and Mac both support IPP printing to LAN or WAN network connected products that supp
26. 2 selecting Windows 39 paper loading Tray1 16 loading Tray2 19 selecting 107 Tray 1 orientation 18 Tray 2 orientation 22 paper jams duplexer 102 fuser 99 locations 93 output bin 101 reardoor 99 Tray1 94 Tray2 97 paper pickup problems solving 85 87 paper type selecting Windows 39 paper types selecting Mac 42 paper ordering 26 part numbers accessories 26 replacement parts 26 staple cartridges 26 supplies 26 toner cartridge 26 toner cartridges 26 power consumption 12 power connection locating 3 power switch locating 2 print drivers supported 9 print media loadinginTray1 16 print on both sides Mac 41 manually Windows 37 Windows 37 printing from USB flash drives 54 storedjobs 47 printing on both sides settings Windows 37 private printing 44 R rear door jams 99 locating 3 replacement parts partnumbers 26 replacing toner cartridges 28 restoring factory set defaults 82 S settings factory set defaults restoring 82 shut down after delay setting 73 single sheet priority feed slot paper orientation 18 sleep delay setting 72 software HP Utility 63 special paper printing Windows 39 specifications electrical and acoustic 12 staple cartridges part numbers 26 status HP Utility Mac 63 store printjobs 44 stored jobs creating Windows 45 ENWW deleting 48 enabling 44 printing 47 storing jobs with Windows 45 supplies low threshold settings 83 ordering 26 partnumbers 26
27. 50 Chapter 4 Print ENWW Open a Web browser and in the address line type the IP address or host name exactly as it displays on the printer control panel Press the Enter key on the computer keyboard The EWS opens https 10 10 KO If the Web browser displays a There is a problem with this website s security certificate message when attempting to open the EWS click Continue to this website not recommended A NOTE Choosing Continue to this website not recommended will not harm the computer while navigating within the EWS for the HP printer Step two Change the Wi Fi Direct name 1 2 3 4 Click the Networking tab On the left navigation pane click the Wi Fi Direct Setup link In the Wi Fi Direct Name field enter the new name Click Apply HP ePrint via email ENWW Use HP ePrint to print documents by sending them as an email attachment to the printer s email address from any email enabled device A NOTE The printer might require a firmware update to use this feature To use HP ePrint the printer must meet these requirements The printer must be connected to a wired or wireless network and have Internet access HP Web Services must be enabled on the printer and the printer must be registered with HP Connected Follow this procedure to enable HP Web Services and register with HP Connected 1 From the Home screen on the printer control panel touch the Connection Information a p button
28. Ap Color LaserJet Pro M452 User Guide M452nw M452dw M452dn O www hp com support colorljM452 Y HP Color LaserJet Pro M452 User Guide Copyright and License 2015 Copyright Hewlett Packard Development Company L P Reproduction adaptation or translation without prior written permission is prohibited except as allowed under the copyright laws The information contained herein is subject to change without notice The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein Part number CF388 90920 Edition 1 10 2015 Trademark Credits Adobe Adobe Photoshop Acrobat and PostScript are trademarks of Adobe Systems Incorporated Apple and the Apple logo are trademarks of Apple Computer Inc registered in the U S and other countries iPod is a trademark of Apple Computer Inc iPod is for legal or rightholder authorized copying only Don t steal music Microsoft Windows Windows XP and Windows Vista are U S registered trademarks of Microsoft Corporation UNIX is a registered trademark of The Open Group Table of contents T Product overview 55 csiscc ccs eccccs ceccass seanoa aane ea Oa ceeadccaeneesscaccavesssddadaasdssencescesa
29. If a page titled Wireless is included HP Jetdirect 2800w NFC amp Wireless Direct Accessory printing is enabled on the printer Wireless connectivity checklist The printer does not print after the wireless configuration completes The printer does not print and the computer has a third party firewall installed The wireless connection does not work after moving the wireless router or printer Cannot connect more computers to the wireless printer The wireless printer loses communication when connected to a VPN The network does not appear in the wireless networks list The wireless network is not functioning Perform a wireless network diagnostic test Reduce interference on a wireless network Wireless connectivity checklist ENWW Verify that the network cable is not connected Verify that the printer and the wireless router are turned on and have power Also make sure that the wireless radio in the printer is turned on Verify that the service set identifier SSID is correct Print a configuration page to determine the SSID If you are not sure the SSID is correct run the wireless setup again With secured networks verify that the security information is correct If the security information is incorrect run the wireless setup again If the wireless network is working correctly try accessing other computers on the wireless network If the network has Internet access try connecting to the Internet over a
30. Make sure that the wireless network is working correctly Make sure that your computer is working correctly If necessary restart the computer 116 Chapter6 Solve problems ENWW The wireless printer loses communication when connected to a VPN e Typically you cannot connect to a VPN and other networks at the same time The network does not appear in the wireless networks list e Make sure the wireless router is turned on and has power e The network might be hidden However you can still connect to a hidden network The wireless network is not functioning 1 Make sure that the network cable is not connected 2 To verify if the network has lost communication try connecting other devices to the network 3 Test network communication by pinging the network a Open a command line prompt on your computer e For Windows click Start click Run type cmd and then press Enter e For OS X go to Applications then Utilities and open Terminal b Type ping followed by the router IP address c Ifthe window displays round trip times the network is working 4 Make sure that the router or printer connects to the same network that the computer connects to a Printa configuration page b Compare the service set identifier SSID on the configuration report to the SSID in the printer configuration for the computer c Ifthe numbers are not the same the devices are not connecting to the same network Reconfigure the wireless setup for the prin
31. Retrieve the printed stack from the output bin and place it with the printed side facing down in the input tray 8 If prompted touch the appropriate control panel button to continue Print multiple pages per sheet OS X 1 Click the File menu and then click the Print option 2 Select the printer 3 Click Show Details or Copies amp Pages and then click the Layout menu 4 Ef NOTE The name of the item varies for different software programs 4 From the Pages per Sheet drop down list select the number of pages that you want to print on each sheet 5 Inthe Layout Direction area select the order and placement of the pages on the sheet 6 From the Borders menu select the type of border to print around each page on the sheet 7 Click the Print button Select the paper type 0S X 1 Click the File menu and then click the Print option 2 Select the printer 3 Click Show Details or Copies amp Pages and then click the Media amp Quality menu or the Paper Quality menu A NOTE The name of the item varies for different software programs 4 Select from the Media amp Quality or Paper Quality options A NOTE This list contains the master set of options available Some options are not available on all printers e Media Type Select the option for the type of paper for the print job e Print Quality Select the resolution level for the print job e Edge To Edge Printing Select this option to print clo
32. X 1 Click the File menu and then click the Print option 2 Select the printer 3 Click Show Details or Copies amp Pages and then select other menus to adjust the print settings A NOTE The name of the item varies for different software programs 4 Click the Print button Automatically print on both sides OS X A NOTE This information applies to printers that include an automatic duplexer A NOTE This feature is available if you install the HP print driver It might not be available if you are using AirPrint 1 Click the File menu and then click the Print option 2 Select the printer 3 Click Show Details or Copies amp Pages and then click the Layout menu A NOTE The name of the item varies for different software programs 4 Select a binding option from the Two Sided drop down list 5 Click the Print button Manually print on both sides 0S X A NOTE This feature is available if you install the HP print driver It might not be available if you are using AirPrint 1 Click the File menu and then click the Print option 2 Select the printer 3 Click Show Details or Copies amp Pages and then click the Manual Duplex menu A NOTE The name of the item varies for different software programs 4 Click the Manual Duplex box and select a binding option 5 Click the Print button 6 Goto the printer and remove any blank paper that is in Tray 1 ENWW Print tasks OS X 41 42 7
33. a pre paid shipping label is included in the box In other countries regions go to www hp com recycle to print a pre paid shipping label Adhere the pre paid shipping label to the box and then return the used cartridge to HP for recycling where available http www hp com recycle ENWW Replace the toner cartridges 33 34 Chapter 3 Supplies accessories and parts ENWW 4 Print e Print tasks Windows e Print tasks OS X e Store print jobs on the product to print later or print privately Mobile printing e Use walk up USB printing touchscreen models only For more information The following information is correct at the time of publication For current information see www hp com support colorljM452 HP s all inclusive help for the printer includes the following information e Installand configure e Learn and use e Solve problems e Download software and firmware updates e Join support forums e Find warranty and regulatory information ENWW Print tasks Windows How to print Windows The following procedure describes the basic printing process for Windows 1 From the software program select the Print option 2 Select the printer from the list of printers To change settings click or tap the Properties or Preferences button to open the print driver A NOTE The name of the button varies for different software programs A NOTE To access these features from a Windows 8 or 8
34. al toner cartridge life remaining may vary Consider having a replacement available to install when print quality is no longer acceptable The toner cartridge does not need to be replaced now unless the print quality is no longer acceptable Once an HP toner cartridge has reached Very Low HP s Premium Protection Warranty on that toner cartridge has ended Change the Very Low settings You can change the way the printer reacts when supplies reach the Very Low state You do not have to re establish these settings when you install a new toner cartridge A NOTE The steps vary according to the type of control panel 1 2 line control panels On the printer control panel press the OK button Touchscreen control panels From the Home screen on the printer control panel touch the Setup button 2 Open the following menus e System Setup e Supply Settings Black Cartridge or Color Cartridges e Very Low Setting 3 Select one of the following options ENWW A Cartridge is low or Cartridge is very low message displays on the printer control panel 83 e Select the Continue option to set the printer to alert you that the toner cartridge is very low but to continue printing e Select the Stop option to set the printer to stop printing until you replace the toner cartridge e Select the Prompt option to set the printer to stop printing and prompt you to replace the toner cartridge You can acknowledge the
35. ar it Click the Automatic or Manual setting 108 Chapter6 Solve problems ENWW e Automatic setting Select this setting for most color print jobs e Manual setting Select this setting to adjust the color settings independently from other settings Click the Settings button to open the manual color adjusment window A NOTE Changing color settings manually can impact output HP recommends that only color graphics experts change these settings Click the Print in Grayscale option to print a color document in black and shades of gray Use this option to print color documents for photocopying or faxing Also use this option to print draft copies or to save color toner Click the OK button to close the Document Properties dialog box In the Print dialog box click the OK button to print the job Adjust color settings Windows Follow these steps if colors on the printed page to not match colors on the computer screen or if the colors on the printed page are not satisfactory Change the color theme ENWW 1 2 From the software program select the Print option Select the printer and then click the Properties or Preferences button Click the Color tab Select the HP EasyColor check box to clear it Select a color theme from the Color Themes drop down list e Default SRGB This theme sets the printer to print RGB data in raw device mode When using this theme manage color in the software program or in the operating sy
36. ar paper jams in Tray 1 Clear paper jams in Tray 2 Clear paper jams in the rear door and the fuser area nw model Clear paper jams in the output bin Clear paper jams in the duplexer dn and dw models onl Experiencing frequent or recurring paper jams ENWW Follow these steps to solve problems with frequent paper jams If the first step does not resolve the problem continue with the next step until you have resolved the problem 1 2 If paper has jammed in the printer clear the jam and then print a configuration page to test the printer Check that the tray is configured for the correct paper size and type on the printer control panel Adjust paper settings if necessary NOTE The steps vary according to the type of control panel 2 line control panels On the printer control panel press the OK button Touchscreen control panels From the Home screen on the printer control panel touch the Setup button Open the System Setup menu Open the Paper setup menu Select the tray from the list Clear paper jams 91 e Select Paper Type and then select the type of paper that is in the tray f Select Paper Size and then select the size of paper that is in the tray 3 Turn the printer off wait 30 seconds and then turn it on again 4 Print a cleaning page to remove excess toner from inside the printer a 2 line control panels On the printer control panel press the OK button Touchs
37. ate the firmware Web Service apps will update automatically There are two supported methods to perform a firmware update on this printer Use only one of the following methods to update the printer firmware Method one Update the firmware using the control panel Use these steps to load the firmware from the control panel for network connected printers only and or set the printer to automatically load future firmware updates For USB connected printers skip to method two E NOTE The steps vary according to the type of control panel 2 line control panels 1 Make sure the printer is connected to a wired Ethernet or wireless network with an active Internet connection A NOTE The printer must be connected to the internet to update the firmware via a network connection 2 Onthe printer control panel press the OK button to open the Setup menu 3 Scroll to and open the Service menu and then open the LaserJet Update menu A NOTE Ifthe LaserJet Update option is not listed use method two 4 Select Check for Update to check for updates A NOTE The printer automatically checks for an update and if a newer version is detected the update process automatically starts 5 Set the printer to automatically update the firmware when updates become available On the printer control panel press the OK button to open the Setup menu Scroll to and open the Service menu open the LaserJet Update menu and then select th
38. creen control panels From the Home screen on the printer control panel touch the Setup button b Open the Service menu c Select Cleaning Page d Load plain letter or A4 paper when you are prompted e Touch the OK button to begin the cleaning process The printer prints the first side and then prompts you to remove the page from the output bin and reload it in Tray 1 keeping the same orientation Wait until the process is complete Discard the page that prints 5 Print a configuration page to test the printer a 2 line control panels On the printer control panel press the OK button Touchscreen control panels From the Home screen on the printer control panel touch the Setup button 92 Chapter6 Solve problems ENWW b Open the Reports menu c Select Configuration Report If none of these steps resolves the problem the printer might need service Contact HP customer support Paper jam locations 1 Output bin 2 Tray 1 3 Tray 2 4 Rear door nw model only 5 Duplexer duplex models only ENWW Clear paperjams 93 Clear paper jams in Tray 1 When a jam occurs the control panel displays an error message 2 line control panels or an animation touchscreen control panels that assists in clearing the jam 9I Ef NOTE Ifthe sheet tears remove all fragments before resuming printing 1 If you can see the jammed sheet in Tray 1 remove the jammed sheet by pulling it straight out
39. d for this operating system as part of the basic software installation The basic installer installs the driver only The full software installation is not supported for this operating system Use UPD drivers for 64 bit operating systems Microsoft retired mainstream support for Windows Server 2003 in July 2010 HP will continue to provide best effort support for the discontinued Server 2003 operating system Windows 7 SP1 or later 32 bit and 64 bit The HP PCL 6 printer specific print driver is installed for this operating system as part of the full software installation Windows 8 32 bit and 64 bit The HP PCL 6 printer specific print driver is installed for this operating system as part of the basic software installation Windows 8 RT support is provided through Microsoft IN OS Version 4 32 bit driver Windows 8 1 32 bit and 64 bit Windows 10 The HP PCL 6 printer specific print driver is installed for this operating system The HP PCL 6 printer specific print driver is installed for this operating system Windows 8 1 RT support is provided through Microsoft IN OS Version 4 32 bit driver ENWW Product specifications 9 Operating system Windows Server 2008 SP2 32 bit Windows Server 2008 SP2 64 bit Print driver installed The HP PCL 6 printer specific print driver is installed for this operating system as part of the basic software installation The HP PCL 6 printer
40. d paper into Tray 2 e Tray 2 paper orientation Load paper into Tray 2 1 Open the tray 2 Adjust the paper width guides by squeezing the adjustment latches on the guides and then sliding the guides to the size of the paper being used ENWW Load paper into Tray2 19 3 To load legal size paper extend the tray front by squeezing the front latch and pulling the front of the tray NOTE When loaded with legal size paper Tray 2 extends from the front of the printer approximately 51 mm 2 in 4 Load paper into the tray 20 Chapter2 Paper trays ENWW 5 Make sure that the paper stack is flat at all four corners Slide the paper length and width guides so that they are against the stack of paper NOTE To prevent jams do not overfill the tray Be sure that the top of the stack is below the tray full indicator 6 After making sure that the paper stack is below the tray full indicator close the tray ENWW Load paper into Tray2 21 Tray 2 paper orientation When using paper that requires a specific orientation load it according to the information in the following table Paper type Output How to load paper Letterhead or preprinted 1 sided printing Face up Top edge toward the printer Letterhead or preprinted 2 sided printing Face down Top edge away from the printer Prepunched 1 sided printing or 2 sided printing Face up Holes toward the left side of the printer 22 Chapter 2 Paper tray
41. default the print driver displays the Copies amp Pages menu Open the menus drop down list and then click the Finishing menu 4 Select a type from the Media Type drop down list 5 Click the Print button Check toner cartridge status Follow these steps to check the estimated life remaining in the toner cartridges and if applicable the status of other replaceable maintenance parts A NOTE The steps vary according to the type of control panel Step one Print the supplies status page 2 line control panels 1 Onthe printer control panel press the OK button 2 Scroll to the Reports menu and then press the OK button 3 Scroll to the Supplies Status menu and then press the OK button 4 Scroll to the Print Supplies status page item and then press the OK button Step one Print the supplies status page touchscreen control panels 1 From the Home screen on the printer control panel navigate to and touch the Supplies iif button 2 Touch the Report button to print the supplies status page 3 To print a report of the status of all supply items including the genuine HP part number for reordering the supply select Manage Supplies and then select Print Supplies Status ENWW Improve print quality 105 Step two Check supplies status 1 Look at the supplies status report to check the percent of life remaining for the toner cartridges and if applicable the status of other replaceable maintenance parts Pri
42. e Manage Updates menu Set the Allow Updates option to YES and then set the Automatic Check option to ON Touchscreen control panels 1 Make sure the printer is connected to a wired Ethernet or wireless network with an active Internet connection Ef NOTE The printer must be connected to the internet to update the firmware via a network connection ENWW Update the firmware 77 2 From the Home screen on the printer control panel touch the Setup button 3 Scroll to and open the Service menu and then open the LaserJet Update menu A NOTE Ifthe LaserJet Update option is not listed use method two 4 Touch Check for Updates Now to check for updates A NOTE The printer automatically checks for an update and if a newer version is detected the update process automatically starts 5 Set the printer to automatically update the firmware when updates become available From the Home screen on the printer control panel touch the Setup button Scroll to and open the Service menu open the LaserJet Update menu and then select the Manage Updates menu Set the Allow Updates option to YES and then set the Check automatically option to ON Method two Update the firmware using the Firmware Update Utility Use these steps to manually download and install the Firmware Update Utility from HP com A NOTE This method is the only firmware update option available for printers connected to the computer via a USB cable I
43. e screen on the printer control panel swipe until the Setup menu displays Touch the Setup icon to open the menu 2 Open the following menus e System Setup e Energy Settings e Delay Shut Down 3 Select one of the delay options e No Delay The printer shuts down after a period of inactivity determined by the Shut Down After setting e When Ports Are Active When this option is selected the printer will not shut down unless all ports are inactive An active network link or fax connection will prevent the printer from shutting down ENWW Economy conservation settings 75 HP Web Jetadmin HP Web Jetadmin is an award winning industry leading tool for efficiently managing a wide variety of networked HP products including printers multifunction printers and digital senders This single solution allows you to remotely install monitor maintain troubleshoot and secure your printing and imaging environment ultimately increasing business productivity by helping you save time control costs and protect your investment HP Web Jetadmin upgrades are periodically made available to provide support for specific product features Go to www hp com go webjetadmin for more information 76 Chapter5 Manage the product ENWW Update the firmware HP offers periodic printer updates new Web Services apps and new features to existing Web Services apps Follow these steps to update the printer firmware for a single printer When you upd
44. eb applications 5 Supplies g button Touch this button to view information about supplies status 6 USB button Touch this button to open the USB Flash Drive menu 7 Printer status This screen area provides information about the overall printer status 8 Jobs amp button Touch this button to open the stored jobs feature 6 Chapter 1 Product overview ENWW How to use the touchscreen control panel ENWW Use the following actions to use the printer touchscreen control panel Action Touch Description Touch an item on the screen to select that item or open that menu Also when scrolling through menus briefly touch the screen to stop the scrolling Example Touch the Setup button to open the Setup menu Swipe Touch the screen and then move the finger horizontally to move the screen sideways Swipe the Home screen to access the Setup button Scroll Touch the screen and then without lifting the finger move the finger vertically to move the screen Scroll through the Setup menu Product views 7 Product specifications Y IMPORTANT The following specifications are correct at the time of publication but they are subject to change For current information see www hp com support colorljM452 Technical specifications e Supported operating systems Mobile printing solutions Printer dimensions e Power consumption electrical specifications and
45. eesseecseeeesteeceeeeseees 112 Solve wired network Problems sccssccsssssssssssssssscecssesssesscessessecssesssesesesecessesceaeeseesaeeeeesaeseeeeesnsesnsesssenseses 113 IMEROCUGTON ccatsec eS ccs eeeue a eas 2A een ea a nea t a a te a ea Rete aes 113 Poor physical CONNECTION cccccssscessecsssceccecssececceecssececseecssscecseecsseeeeseecsseeecseecseseeeneecssaeeeseees 113 The computer is using the incorrect IP address for the printer c ccscssscsssessecssesseesseeeseees 113 The computer is unable to communicate with the printer csscesssesscssesseceessesseesseeenseees 113 The printer is using incorrect link and duplex settings for the network s ccssscceessceeeeees 114 New software programs might be causing compatibility problems ccscccsscssseesseesseesees 114 The computer or workstation might be set Up incorrectly ccceescsssessecseessecssesseeeseesssesseees 114 The printer is disabled or other network settings are incorrect s cessecessesscesseeseeeesessseesees 114 ENWW ENWW Solve wireless network problems ccsccssesscssscsscesscssecsecssessecseecssesseecseecsescessesseseecsesseecaeecsaeesaeeseesnaesaeeaees 115 WV O CUICTI ON ao acta eds ceceedcceces esi eceantennes eceedostedecectensidess vine sasecechecesivedsscdacuadececiesatnev navaceeasessossasecessvacesnd 115 Wireless connectivity checklist c
46. eseesseeensees 54 Option two Print photos cecsesssescessessseseeseseseecsesaeesseeseesseceeeseeesseseeeseeeseeseeeneees 55 5 Manage the produet sessisccsscississisasscissessitassvevecstieessaiasisssureeinccanssavies tevtawtevascacccassnseetess sien ceeansssventeuasussanaaianeass 57 Use HP Web Services applications cccesscsssesscesscescesscessesecessesscessecssesesensecssessecseeesseneecsseaeeeseecsecaeesaeessesaes 58 Change the product connection type Windows scsssscsscscssesscsesecsessesssseecsensesecseaeesensesecsessesenseseneeaeeeeaees 59 Advanced configuration with HP Embedded Web Server EWS and HP Device Toolbox Windows 60 Advanced configuration with HP Utility for OS X eesecsscssscessessecsecesecsecssesssecseecoeeseeeseceassessecsseseeessessseensees 63 Oper HP Utility eccna docsaat Wen RORA 63 HP Utility FE QtUIOS x sccasscacecsceess siactetesten assdecdeasecaaseseods aussi seasia es a a a ae aaa aeaea 63 Configure IP network SettingS cc cesssssssssessesssesseseeseesseessseseeseeseesseesaesseesaeesaesaecaecaeeaecaseesseseeeseesssessessesees 66 VIVE CUCU ON as e a sass caceceetetecscces tes acetcecesdecceescencecesuasesvetetotesestae atte 66 Printer Sharing CiSCLAIMEL ccsscesssessscecsecssecsseecseecsseecseecsseecseeseseecsssecseeesstecseeseneecsssesseeesseeses 66 View or Change network settings cssscssecsscssecsscssecescessce
47. eseessesseecessecssecesesseseeseeeseeseeseeseesseceeceaecesseseeesseseeessesseeas 115 The printer does not print after the wireless configuration completes sscsssssseeeeseees 116 The printer does not print and the computer has a third party firewall installed 6 116 The wireless connection does not work after moving the wireless router or printer 116 Cannot connect more computers to the wireless Printer csccessessesssessessceseesesessseeeseeeeneeees 116 The wireless printer loses communication when connected to a VPN ccesesseceesssesseeseeeesees 117 The network does not appear in the wireless networks list ccsesessessesssesssessceseceseesseessees 117 The wireless network is not FUNCTIONING cecccssesssessecssesssessesssessecsesseecosscsseseecesecsseseecseesssess 117 Perform a wireless network diagnostic test csscssecssssecssecssesseseecseesseesseeseecssesseesaesseesseesaes 117 Reduce interference on a wireless network ceeecessseeeeceeceseeeeecceeesceeceseesceecesceaceeceeceacsaeenceeeees 118 E E E E E A coaai tiaqatisevenes ade seasaaaiai ts aati 119 vii viii ENWW 1 Product overview Product views Product specifications e Printer hardware setup and software installation For more information The following information is correct at the time of publication For current information see www hp com
48. et smartphone or other mobile device To see the full list and to determine the best choice go to www hp com go LaserJetMobilePrinting e Wi Fi Direct and NFC Printing wireless models only HP ePrint via email HP ePrint software e AirPrint Android embedded printing Wi Fi Direct and NFC Printing wireless models only Wi Fi Direct and NFC enable printing from a wireless mobile device without requiring a connection to a network or the Internet NFC capabilities enable easy one to one print connection for mobile devices using device to device touch EA NOTE Notall mobile operating systems are currently supported by Wi Fi Direct and NFC Use Wi Fi Direct to print wirelessly from the following devices e Android mobile devices compatible with the Android embedded print solution e iPhone iPad or iPod touch using Apple AirPrint or the HP ePrint app e Android mobile devices using the HP ePrint App or the Android embedded print solution e PCand Mac devices using the HP ePrint Software For more information on Wi Fi Direct printing go to www hp com go wirelessprinting NFC and Wi Fi Direct capabilities can be enabled or disabled from the printer control panel Enable or disable Wi Fi Direct Wi Fi Direct capabilities must be enabled first from the printer control panel A NOTE The steps vary according to the type of control panel 1 2 line control panels On the printer control panel press the OK butto
49. g system version and then click the Download button A NOTE Fora current list of supported operating systems go to www hp com support colorljM452 for HP s all inclusive help for the printer A NOTE For details on client and server operating systems and for HP UPD PCL6 UPD PCL 5 and UPD PS driver support for this printer go to www hp com go upd and click the Specifications tab Mobile printing solutions 10 The printer supports the following software for mobile printing HP ePrint software A NOTE The HP ePrint Software supports the following operating systems Windows 7 SP 1 32 bit and 64 bit Windows 8 32 bit and 64 bit Windows 8 1 32 bit and 64 bit Windows 10 32 bit and 64 bit and OS X versions 10 8 Mountain Lion 10 9 Mavericks and 10 10 Yosemite e HP ePrint via email Requires HP Web Services to be enabled and the printer to be registered with HP Connected e HP ePrint app Available for Android iOS and Blackberry e ePrint Enterprise app Supported on all printers with ePrint Enterprise Server Software Chapter 1 Product overview ENWW e HP All in One Remote app for iOS and Android devices e Google Cloud Print e AirPrint e Android Printing Printer dimensions ENWW Figure 1 1 Dimensions for the M452nw model Printer fully closed Printer fully open 1 Height 295 7 mm 11 64 in 295 7 mm 11 64 in 2 Depth 453 mm 17 83 in 1025 mm 40 35 in 3 Width 413 6 mm 16 28 in
50. he network 118 Chapter 6 Solve problems ENWW Index A accessories ordering 26 partnumbers 26 acoustic specifications 12 AirPrint 52 Android devices printing from 52 applications downloading 58 Appsmenu 58 B bin output clearjams 101 locating 2 browser requirements HP Embedded Web Server 60 C calibrate colors 110 cartridge replacing 28 checklist wireless connectivity 115 cleaning paper path 106 color options changing Windows 108 109 color theme changing Windows 108 109 colors calibrate 110 control panel help 81 locating 2 control panel buttons locating 5 ENWW customer support online 80 D defaults restoring 82 deleting storedjobs 48 dimensions printer 11 double sided printing Mac 41 Windows 37 drivers supported 9 duplex printing Mac 41 duplex printing double sided settings Windows 37 Windows 37 duplexer jams 102 locating 3 duplexing manually Mac 41 manually Windows 37 E EconoMode setting 72 111 economy settings 72 electrical specifications 12 Embedded Web Server EWS assigning passwords 70 features 60 enabling storedjobs 44 envelopes loadinginTray1 16 orientation 18 envelopes loading 23 Explorer versions supported HP Embedded Web Server 60 F factory set defaults restoring 82 fuser jams 99 H help control panel 81 HP Customer Care 80 HP Device Toolbox using 60 HP Embedded Web Server EWS features 60 HP ePrint 51 HP ePrint software 52 HP EWS u
51. he Web browser displays a There is a problem with this website s security certificate message when attempting to open the EWS click Continue to this website not recommended Choosing Continue to this website not recommended will not harm the computer while navigating within the EWS for the HP printer 2 On the System tab click the Administration link in the left navigation pane 3 Inthe area labeled Product Security enter the password in the Password field 70 Chapter5 Manage the product ENWW 4 Re enter the password in the Confirm Password field 5 Click the Apply button NOTE Make note of the password and store it in a safe place ENWW Product security features 71 Economy conservation settings Introduction The printer includes several economy features to conserve energy and supplies e Print with EconoMode e Set the Sleep Auto Off After setting Set the Shut Down After delay and configure the printer to use 1 watt or less of power e Set the Delay Shut Down setting Print with EconoMode This printer has an EconoMode option for printing drafts of documents Using EconoMode can use less toner However using EconoMode can also reduce print quality HP does not recommend the full time use of EconoMode If EconoMode is used full time the toner supply might outlast the mechanical parts in the toner cartridge If print quality begins to degrade and is no longer acceptable consider replacing the to
52. ield Black Original LaserJet High capacity replacement black toner 410X CF410X Toner Cartridge cartridge HP 410A Cyan Original LaserJet Toner Standard capacity replacement cyantoner 410A CF411A Cartridge cartridge HP 410X High Yield Cyan Original LaserJet High capacity replacement cyan toner 410X CF411X Toner Cartridge cartridge HP 410A Yellow Original LaserJet Toner Standard capacity replacement yellow 410A CF412A Cartridge toner cartridge HP 410X High Yield Yellow Original High capacity replacement yellow toner 410X CF412X LaserJet Toner Cartridge cartridge HP 410A Magenta Original LaserJet Toner Standard capacity replacement magenta 410A CF413A Cartridge toner cartridge HP 410X High Yield Magenta Original High capacity replacement magenta toner 410X CF413X LaserJet Toner Cartridge cartridge Do not remove the toner cartridge from its package until it is time to install it A CAUTION Toprevent damage to the toner cartridge do not expose it to light for more than a few minutes If the toner cartridge must be removed from the printer for an extended period of time place the cartridge in the original plastic packaging or cover the cartridge with a light weight opaque item The following illustration shows the toner cartridge components Chapter 3 Supplies accessories and parts ENWW 1 Handle 2 Imaging drum 3 Memory chip A CAUTION If toner gets on clothing wipe it off by using a dry cloth and
53. ing correctly If necessary restart the computer Verify that you can open the printer HP Embedded Web Server from a computer on the network The printer does not print and the computer has a third party firewall installed 1 2 Update the firewall with the most recent update available from the manufacturer If programs request firewall access when you install the printer or try to print make sure you allow the programs to run Temporarily turn off the firewall and then install the wireless printer on the computer Enable the firewall when you have completed the wireless installation The wireless connection does not work after moving the wireless router or printer 1 2 Make sure that the router or printer connects to the same network that your computer connects to Print a configuration page Compare the service set identifier SSID on the configuration page to the SSID in the printer configuration for the computer If the numbers are not the same the devices are not connecting to the same network Reconfigure the wireless setup for the printer Cannot connect more computers to the wireless printer 1 Make sure that the other computers are within the wireless range and that no obstacles block the signal For most networks the wireless range is within 30 m 100 ft of the wireless access point Make sure that the printer is turned on and in the ready state Turn off any third party firewalls on your computer
54. ion Install and configure Learn and use Solve problems Download software and firmware updates Join support forums Find warranty and regulatory information 79 Customer support Get telephone support for your country region Country region phone numbers are on the flyer that was in the box with the printer or at www hp com support Have the printer name serial number date of purchase and problem description ready Get 24 hour Internet support and download software utilities www hp com support colorlj M452 and drivers Order additional HP service or maintenance agreements www hp com go carepack Register the printer www register hp com 80 Chapter6 Solve problems ENWW Control panel help system touchscreen models only The printer has a built in Help system that explains how to use each screen To open the Help system touch the Help button in the upper right corner of the screen For some screens the Help opens to a global menu where you can search for specific topics You can browse through the menu structure by touching the buttons in the menu Some Help screens include animations that guide you through procedures such as clearing jams For screens that contain settings for individual jobs the Help opens to a topic that explains the options for that screen If the printer alerts you of an error or warning touch the Help button to open a message that describes the problem The message al
55. ities and open Terminal b Type ping followed by the IP address for your printer c If the window displays round trip times the network is working 2 Ifthe ping command failed verify that the network hubs are on and then verify that the network settings the printer and the computer are all configured for the same network The printer is using incorrect link and duplex settings for the network Hewlett Packard recommends leaving these settings in automatic mode the default setting If you change these settings you must also change them for your network New software programs might be causing compatibility problems Verify that any new software programs are correctly installed and that they use the correct print driver The computer or workstation might be set up incorrectly 1 Check the network drivers print drivers and the network redirection settings 2 Verify that the operating system is configured correctly The printer is disabled or other network settings are incorrect 1 Review the configuration page to check the status of the network protocol Enable it if necessary 2 Reconfigure the network settings if necessary 114 Chapter6 Solve problems ENWW Solve wireless network problems Introduction Use the troubleshooting information to help resolve issues A NOTE To determine whether HP NFC and HP wireless direct printing are enabled on your printer print a configuration page from the printer control panel
56. lect the HP EasyColor check box to clear it Select a color theme from the Color Themes drop down list e Default SRGB This theme sets the printer to print RGB data in raw device mode When using this theme manage color in the software program or in the operating system for correct rendering e Vivid SRGB The printer increases the color saturation in the midtones Use this theme when printing business graphics e Photo SRGB The printer interprets RGB color as if it were printed as a photograph using a digital mini lab The printer renders deeper more saturated colors differently than with the Default SRBG theme Use this theme when printing photos e Photo Adobe RGB 1998 Use this theme with printing digital photos that use the AdobeRGB color space rather than sRGB Turn off color management in the software program when using this theme None No color theme is used e Custom Profile Select this option to use a custom input profile to accurately control color output for example to emulate a specific HP Color LaserJet product Download custom profiles from www hp com Click the OK button to close the Document Properties dialog box In the Print dialog box click the OK button to print the job Change the color options 1 2 From the software program select the Print option Select the printer and then click the Properties or Preferences button Click the Color tab Select the HP EasyColor check box to cle
57. lled by customers unless you are willing to pay HP service personnel to perform the repair For these parts on site or return to depot support is not provided under the HP product warranty e Parts listed as Optional self replacement can be installed by HP service personnel at your request for no additional charge during the printer warranty period Item Description Self replacement Part number options 150 sheet paper input tray Replacement cassette for Tray 2 Mandatory RM2 6377 000CN 550 sheet paper feeder Replacement optional Tray 3 Mandatory CF404 67901 ENWW Order supplies accessories and parts 27 Replace the toner cartridges Introduction 28 This printer indicates when the toner cartridge level is low The actual toner cartridge life remaining can vary Consider having a replacement cartridge available to install when print quality is no longer acceptable To purchase cartridges or check cartridge compatibility for the printer go to HP SureSupply at www hp com go suresupply Scroll to the bottom of the page and verify that the country region is correct The printer uses four colors and has a different toner cartridge for each color yellow Y magenta M cyan C and black K The toner cartridges are inside the front door Item Description Cartridge number Part number HP 410A Black Original LaserJet Toner Standard capacity replacement black 410A CF410A Cartridge toner cartridge HP 410X High Y
58. me screen on the printer control panel touch the Setup button 2 Touch the Service menu 106 Chapter6 Solve problems ENWW Touch the Cleaning Page button Load plain letter or A4 paper when you are prompted Touch the OK button to begin the cleaning process The printer prints the first side and then prompts you to remove the page from the output bin and reload it in Tray 1 keeping the same orientation Wait until the process is complete Discard the page that prints Visually inspect the toner cartridge Follow these steps to inspect each toner cartridge 1 2 3 Remove the toner cartridge from the printer Check the memory chip for damage Examine the surface of the green imaging drum A CAUTION Donot touch the imaging drum Fingerprints on the imaging drum can cause print quality problems If you see any scratches fingerprints or other damage on the imaging drum replace the toner cartridge Reinstall the toner cartridge and print a few pages to see if the problem has resolved Check paper and the printing environment Step one Use paper that meets HP specifications Some print quality problems arise from using paper that does not meet HP specifications Always use a paper type and weight that this printer supports Use paper that is of good quality and free of cuts nicks tears spots loose particles dust wrinkles voids staples and curled or bent edges Use paper that has not been previ
59. n and then open the Network Setup menu Touchscreen control panels From the Home screen on the printer control panel select the Connection Information ah 7 yp button ENWW Mobile printing 49 2 Open the following menus e Wi Fi Direct e Settings e On Off 3 Touch the On menu item Touching the Off button disables Wi Fi Direct printing 94 Ee NOTE In environments where more than one model of the same printer is installed it might be helpful to provide each printer a unique Wi Fi Direct name for easier printer identification for Wi Fi Direct printing The Wi Fi Direct Name is also available by touching the Connection Information E icon from the Home screen on the printer control panel and then touching the Wi Fi Direct icon Change the printer Wi Fi Direct name Follow this procedure to change the printer Wi Fi Direct name using the HP Embedded Web Server EWS Step one Open the HP Embedded Web Server f NOTE The steps vary according to the type of control panel 1 2 line control panels On the printer control panel press the OK button Open the Network Setup menu and then select Show IP Address to display the IP address or host name Touchscreen control panels From the Home screen on the printer control panel touch the Connection Information aes Op button and then touch the Network Connected ote button or the Network Wi Fi ON yp button to display the IP address or host name
60. n perform with HP Utility Item Description Supplies Status Show the printer supplies status and provides links for ordering supplies online Device Information Show information about the currently selected printer including the printer Service ID if assigned the firmware version FW Version the Serial Number and the IP address Commands Send special characters or print commands to the printer after the print job NOTE This option is available only after you open the View menu and select the Show Advanced Options item Color Usage Show information about color jobs that the printer has produced Color printers only ENWW Advanced configuration with HP Utility for OSX 63 Item Description File Upload Transfer files from the computer to the printer You can upload the following types of files o HP LaserJet printer command language PRN o Portable document format PDF Postscript PS Text TXT Power Management Configure the printer economy settings Update Firmware Transfer a firmware update file to the printer NOTE This option is available only after you open the View menu and select the Show Advanced Options item HP Connected Access the HP Connected Web site Upload Fonts Upload fonts from the computer to the printer Message Center Display error events that have occurred with the printer Duplex Mode Turn on the automatic two sided printing mode Network Settings Configure the network set
61. nal LaserJet Toner Standard capacity replacement cyan toner 410A CF411A Cartridge cartridge HP 410X High Yield Cyan Original High capacity replacement cyan toner 410X CF411X LaserJet Toner Cartridge cartridge HP 410A Yellow Original LaserJet Standard capacity replacement yellow toner 410A CF412A Toner Cartridge cartridge HP 410X High Yield Yellow Original High capacity replacement yellow toner 410X CF412X LaserJet Toner Cartridge cartridge HP 410A Magenta Original LaserJet Standard capacity replacement magenta 410A CF413A Toner Cartridge toner cartridge HP 410X High Yield Magenta Original High capacity replacement magenta toner 410X CF413X LaserJet Toner Cartridge cartridge Accessories Optional 550 sheet paper feeder Optional Tray 3 CF404A USB 2 0 printer cable A to B cable 2 meter standard C6518A Customer self repair parts Customer Self Repair CSR parts are available for many HP LaserJet printers to reduce repair time More information about the CSR program and benefits can be found at www hp com go csr support and www hp com go csr faq Chapter 3 Supplies accessories and parts ENWW Genuine HP replacement parts can be ordered at www hp com buy parts or by contacting an HP authorized service or support provider When ordering one of the following will be needed part number serial number found on back of printer product number or printer name e Parts listed as Mandatory self replacement are to be insta
62. ndows ENWW If you are already using the product and you wish to change the way it is connected use the Reconfigure your HP Device shortcut on your computer desktop to change the connection For example you can reconfigure the product to use a different wireless address to connect to a wired or wireless network or change from a network connection to a USB connection You can change the configuration without inserting the product CD After you select the type of connection you wish to make the program goes directly to the portion of the product setup procedure that needs to change Change the product connection type Windows 59 60 Advanced configuration with HP Embedded Web Server EWS and HP Device Toolbox Windows Use the HP Embedded Web Server to manage printing functions from your computer instead of the printer control panel View printer status information Determine the remaining life for all supplies and order new ones View and change tray configurations View and change the printer control panel menu configuration View and print internal pages Receive notification of printer and supplies events View and change network configuration The HP Embedded Web Server works when the printer is connected to an IP based network The HP Embedded Web Server does not support IPX based printer connections You do not have to have Internet access to open and use the HP Embedded Web Server When the printer is connected to the net
63. ner cartridge A NOTE If this option is not available in your print driver you can set it using the HP Embedded Web Server 1 From the software program select the Print option 2 Select the printer and then click the Properties or Preferences button 3 Click the Paper Quality tab 4 Click the EconoMode check box Set the Sleep Auto Off After setting Use the control panel menus to set the amount of idle time before the printer enters sleep mode A Ef NOTE The steps vary according to the type of control panel 2 line control panels 1 Onthe printer control panel press the OK button 2 Open the following menus 72 Chapter5 Manage the product ENWW e System Setup e Energy Settings e Sleep Auto Off After 3 Use the arrow keys to select the time for the Sleep Auto Off delay and then press the OK button Touchscreen control panels 1 From the Home screen on the printer control panel swipe until the Setup menu displays Touch the Setup icon to open the menu 2 Open the following menus e System Setup Energy Settings e Shut Down After 3 Select the time for the Shut Down After delay Set the Shut Down After delay and configure the printer to use 1 watt or less of power Use the control panel menus to set the amount of time before the printer shuts down A NOTE After the printer shuts down the power consumption is 1 watt or less A NOTE The steps vary according to the type of c
64. networking as the feature is a function of Microsoft operating systems and not of the HP print drivers For more information go to Microsoft at www microsoft com Poor physical connection 1 Verify that the printer is attached to the correct network port using a cable of the correct length 2 Verify that cable connections are secure 3 Look at the network port connection on the back of the printer and verify that the amber activity light and the green link status light are Lit 4 Ifthe problem continues try a different cable or port on the hub The computer is using the incorrect IP address for the printer 1 Open the printer properties and click the Ports tab Verify that the current IP address for the printer is selected The printer IP address is listed on the printer configuration page 2 Ifyou installed the printer using the HP standard TCP IP port select the box labeled Always print to this printer even if its IP address changes 3 Ifyou installed the printer using a Microsoft standard TCP IP port use the hostname instead of the IP address 4 Ifthe IP address is correct delete the printer and then add it again The computer is unable to communicate with the printer 1 Test network communication by pinging the network a Open a command line prompt on your computer ENWW Solve wired network problems 113 e For Windows click Start click Run type cmd and then press Enter e _ For OSX go to Applications then Util
65. ng sections to configure the printer network settings e Printer sharing disclaimer e View or change network settings Rename the printer on a network e Manually configure IPv4 TCP IP parameters from the control panel Printer sharing disclaimer HP does not support peer to peer networking as the feature is a function of Microsoft operating systems and not of the HP printer drivers Go to Microsoft at www microsoft com View or change network settings Use the HP Embedded Web Server to view or change IP configuration settings A NOTE The steps vary according to the type of control panel 1 Open the HP Embedded Web Server EWS a 2 line control panels On the printer control panel press the OK button Open the Network Setup menu and then select Show IP Address to display the IP address or host name Touchscreen control panels From the Home screen on the printer control panel touch the Connection Information EA J QT button and then touch the Network Connected ah button or the Network Wi Fi ON yp button to display the IP address or host name 66 Chapter5 Manage the product ENWW b Open a Web browser and in the address line type the IP address or host name exactly as it displays on the printer control panel Press the Enter key on the computer keyboard The EWS opens hitps 10 10 xKxOY A NOTE If the Web browser displays a There is a problem with this website s security certificate
66. ng with mixed environments which require the printer to be set to PCL 5 UNIX Linux mainframe e Designed for use in corporate Windows environments to provide a single driver for use with multiple printer models e Preferred when printing to multiple printer models from a mobile Windows computer HP UPD PCL 6 e Recommended for printing in all Windows environments e Provides the overall best speed print quality and printer feature support for most users e Developed to align with Windows Graphic Device Interface GDI for best speed in Windows environments e Might not be fully compatible with third party and custom software programs that are based on PCL5 112 Chapter6 Solve problems ENWW Solve wired network problems Introduction Check the following items to verify that the printer is communicating with the network Before beginning print a configuration page from the printer control panel and locate the printer IP address that is listed on this page Poor physical connection e The computer is using the incorrect IP address for the printer The computer is unable to communicate with the printer e The printer is using incorrect link and duplex settings for the network New software programs might be causing compatibility problems e The computer or workstation might be set up incorrectly e The printer is disabled or other network settings are incorrect A NOTE HP does not support peer to peer
67. nsddeducceuseceadeves 76 Update the iM Wal Cass cccc sevdacesaccasdesescecvasdivacsetiaadaaeetsocvaudigases saad oea na aae aaia aaa iaaa aia iaaii 77 Method one Update the firmware using the control panel s csscssesssesssessesscesseessesseesseesees 77 Method two Update the firmware using the Firmware Update Utility ccescessesseseeseeeees 78 6 Solve problems sscan aaar ad ieee CS 79 Customer SUPPOFT siisii decd saersi cidan ine aai Seve a ri aa a a aa aaa a aaa aa aa aai 80 Control panel help system touchscreen models only sssssseseeeeeeeeseeecececececeseseseeeeeneeencseceneeeneecaeecaesnenseeees 81 Restore the factory set defaults cccssecsecssesesssecssessessseseecseessesssesaeeeesaecsaecaeesssesseesseseecssecseceeeseesseeenseseecaes 82 A Cartridge is low or Cartridge is very low message displays on the printer control panel 008 83 Change the Very Low settings csccsscsscssscescesscesseessessessecesscsesssecsessaesaesseesaeesseseesseeeseesseeseees 83 ENWW Order SUP PlICS aei EEA AAE EEA E Seat ee A betes ta suis E Bae seks 84 Product does not pick Up paper or MISFEEMS csccesscecssecsscecseecsssceceecssececseecssececseecsececseecsseeeeseessececseeesses 85 WAVEHO UICEION so cceie cn cafe 8s ceeds Coe ccckeee E cual Seaea E EE A adidas A a a a aF 85 The printer does not Pick UP papel mscn terei aa AEE EENE a ANERE 85 The printer
68. nt quality problems can occur when using a toner cartridge that is at its estimated end of life The supplies status page indicates when a supply level is very low After an HP supply has reached the very low threshold HP s premium protection warranty on that supply has ended The toner cartridge does not need to be replaced now unless the print quality is no longer acceptable Consider having a replacement available to install when print quality is no longer acceptable If you determine that you need to replace a toner cartridge or other replaceable maintenance parts the supplies status page lists the genuine HP part numbers 2 Check to see if you are using a genuine HP cartridge A genuine HP toner cartridge has the words HP or Hewlett Packard on it or has the HP logo onit For more information on identifying HP cartridges go to www hp com go learnaboutsupplies Clean the product Print a cleaning page Ef NOTE The steps vary according to the type of control panel 2 line control panels 1 From the printer control panel press the OK button 2 Open the Service menu 3 Use the arrow keys to select the Cleaning mode option and then press the OK button The printer prints the first side and then prompts you to remove the page from the output bin and reload it in Tray 1 keeping the same orientation Wait until the process is complete Discard the page that prints Touchscreen control panels 1 From the Ho
69. nter information 2 Home page screen indicator The display indicates which Home screen the control panel is currently displaying 3 Help button Touch this button to open the control panel help system e 4 Home fa button Touch this button to navigate to the Home screen 5 Back button Touch this button to return to the previous screen A NOTE While the control panel does not have a standard Cancel button during many printer processes a Cancel button appears on the touchscreen This permits users to cancel a process before the printer completes it ENWW Product views 5 Home screen layout The Home screen provides access to the printer features and indicates the current status of the printer Return to the Home screen at any time by touching the Home button on the printer control panel A NOTE The features that appear on the Home screen can vary depending on the printer configuration 1 Reset button Touch this button to reset any temporary job settings to the default printer settings 2 Connection Information Touch this button to open the Connection Information menu which provides network information button The button appears as either a wired network icon aa or a wireless network icon Cy depending on the type of network to which the printer is connected 3 Setup button Touch this button to open the Setup menu 4 Apps B button Touch this button to open the Apps menu to print directly from select W
70. ons e Open the control panel menus e Opena submenu displayed on the control panel display e Selecta menu item e Clear some errors e Begina print job in response to a control panel prompt for example when the message Press OK to continue appears on the control panel display Right arrow gt button Use this button to navigate through the menus or to increase a value that appears on the display Cancel gt lt button Press this button to cancel a print job or to exit the control panel menus Wireless button wireless models only Use this button to navigate the open the Wireless menu and wireless status information Back arrow 5 button Use this button for the following actions e Exit the control panel menus e Scroll back to a previous menu in a submenu list Scroll back to a previous menu item in a submenu list without saving changes to the menu item Left arrow 4 button Use this button to navigate through the menus or to decrease a value that appears on the display 9 Ready LED Attention LED The Ready light is on when the printer is ready to print It blinks when the printer is receiving print data or when the printer is in sleep mode The Attention light blinks when the printer requires user attention 4 Chapter 1 Product overview ENWW Touchscreen control panel view M452dw model 1 Touchscreen The display provides access to menus help animations and pri
71. ontrol panel 2 line control panels 1 Onthe printer control panel press the OK button 2 Open the following menus ENWW Economy conservation settings 73 e System Setup e Energy Settings e ShutDown After 3 Select the time for the Shut Down After delay ced Ef NOTE The default value is 4 hours Touchscreen control panels 1 From the Home screen on the printer control panel touch the Setup button 2 Open the following menus e System Setup e Energy Settings e Shut Down After 3 Select the time for the Shut Down After delay ed Ef NOTE The default value is 4 hours Set the Delay Shut Down setting Use the control panel menus to select whether or not the printer delays shutting down after the power button is pressed EY NOTE The steps vary according to the type of control panel 2 line control panels 1 Onthe printer control panel touch the OK button 2 Open the following menus 74 Chapter5 Manage the product ENWW e System Setup Energy Settings e Delay Shut Down 3 Select one of the delay options e No Delay The printer shuts down after a period of inactivity determined by the Shut Down After setting e When Ports Are Active When this option is selected the printer will not shut down unless all ports are inactive An active network link or fax connection will prevent the printer from shutting down Touchscreen control panels 1 From the Hom
72. ort ePCL Windows and Mac also both support printing PDF documents to public print locations and printing using HP ePrint via email through the cloud Go to www hp com go eprintsoftware for drivers and information 9 Ef NOTE The HP ePrint software is a PDF workflow utility for Mac and is not technically a print driver A NOTE HP ePrint Software does not support USB printing AirPrint Direct printing using Apple s AirPrint is supported for iOS 4 2 or later and from Mac computers running OS X 10 7 Lion and newer Use AirPrint to print directly to the printer from an iPad iPhone 3GS or later or iPod touch third generation or later in the following mobile applications e Mail e Photos e Safari e iBooks e Select third party applications To use AirPrint the printer must be connected to the same network sub net as the Apple device For more information about using AirPrint and about which HP printers are compatible with AirPrint go to www hp com go LaserJetMobilePrinting A NOTE Before using AirPrint with a USB connection verify the version number AirPrint versions 1 3 and earlier do not support USB connections Android embedded printing HP s built in print solution for Android and Kindle enables mobile devices to automatically find and print to HP printers that are either on a network or within wireless range for Wi Fi Direct printing The printer must be connected to the same network sub net as
73. ously printed on Use paper that does not contain metallic material such as glitter Use paper that is designed for use in laser printers Do not use paper that is designed only for use in Inkjet printers Use paper that is not too rough Using smoother paper generally results in better print quality Step two Check the environment The environment can directly affect print quality and is a common cause for print quality or paper feeding issues Try the following solutions ENWW Move the printer away from drafty locations such as open windows or doors or air conditioning vents Make sure the printer is not exposed to temperatures or humidity outside of printer specifications Do not place the printer in a confined space such as a cabinet Improve print quality 107 Place the printer on a sturdy level surface Remove anything that is blocking the vents on the printer The printer requires good air flow on all sides including the top Protect the printer from airborne debris dust steam grease or other elements that can leave residue inside the printer Adjust color settings Windows Follow these steps if colors on the printed page to not match colors on the computer screen or if the colors on the printed page are not satisfactory Change the color theme 1 2 From the software program select the Print option Select the printer and then click the Properties or Preferences button Click the Color tab Se
74. out any jammed paper from the rollers in the rear door area 3 Close the rear door 100 Chapter6 Solve problems ENWW Clear paper jams in the output bin Use the following procedure to clear jams in the output bin When a jam occurs the control panel displays an error message 2 line control panels or an animation touchscreen control panels that assists in clearing the jam 1 If paper is visible in the output bin grasp the leading edge and remove it ENWW Clear paperjams 101 Clear paper jams in the duplexer dn and dw models only Use the following procedure to check for paper in the duplexer When a jam occurs the control panel displays an error message 2 line control panels or an animation touchscreen control panels that assists in clearing the jam 1 At the rear of the printer open the duplexer 102 Chapter6 Solve problems ENWW 2 Remove any jammed or damaged sheets of paper CAUTION The fuser is located above the rear door and it is hot Do not attempt to reach into the area above the rear door until the fuser is cool 3 Close the duplexer ENWW Clear paperjams 103 Improve print quality Introduction e Printfrom a different software program Check the paper type setting for the print job e Check toner cartridge status Clean the product e Visually inspect the toner cartridge Check paper and the printing environment e Adjust color settings Windows
75. prompt and continue printing A customer configurable option on this printer is Prompt to Remind Me in 100 pages 200 pages 300 pages 400 pages or never This option is provided as a customer convenience and is not an indication these pages will have acceptable print quality Order supplies SSS SSS sss Order supplies and paper www hp com go suresupply Order through service or support providers Contact an HP authorized service or support provider Order using the HP Embedded Web Server EWS To access in a supported Web browser on your computer enter the printer IP address or host name in the address URL field The EWS contains a link to the HP SureSupply Web site which provides options for purchasing Original HP supplies 84 Chapter6 Solve problems ENWW Product does not pick up paper or misfeeds Introduction The following solutions can help solve problems if the printer is not picking up paper from the tray or is picking up multiple sheets of paper at one time Either of these situations can result in paper jams e The printer does not pick up paper e The printer picks up multiple sheets of paper The printer does not pick up paper If the printer does not pick up paper from the tray try these solutions 1 Open the printer and remove any jammed sheets of paper Verify that no torn remnants of paper remain inside the printer 2 Load the tray with the correct size of paper for the job 3 Make sure the paper
76. r different software programs A NOTE To access these features from a Windows 8 or 8 1 Start screen app select Devices select Print and then select the printer Print e Printer Status a z r Find Printer Tue ind Printer ae E Print to file Comment E manual duplex Page range al L Current ay Pages 7 Type pai 7 ranges A From th a bd section For example type 1 3 5 12 or pis1 p1s2 p1s3 p8s3 Print what Document d Zoom Print All pages in range Pages per sheet 1 page Scale to paper size No Scaling Bi mey Ca eae Click the Job Storage tab Advanced Printing Shortcuts Paper Quality Eicca Fishin 30b Storage or Services Your job will be printed but not stored on the printer Job Storage Mode User Name OF Username Proof and Hold Custom Personal Job 300000000 Quick Copy rea Automatic Stored Job Custom Make Job Private Secure lt Automatic None Use Job Name 1 99 Job Notification Options Display Job ID when printing ca OK Cancel Apply Select a Job Storage Mode option Mode Description PIN protected Job deletion Proof and Hold Print the first page of a No Automatically after the job is document to verify print printed or when job retention quality and then print the limit is reached rest of the document from the printer control panel Personal Job The
77. r models only Select Print to print the document Retrieve the printed job from the output bin and remove the USB flash drive Option two Print photos ENWW 1 2 To print photos select View and Print Photos Select the preview image of each photo to be printed and then select Done When the summary screen opens the following settings can be adjusted Image Size Paper Size Paper Type Number of Copies Output Color color printers only Lighter Darker Select Print to print the photos Retrieve the printed job from the output bin and remove the USB flash drive Use walk up USB printing touchscreen models only 55 56 Chapter 4 Print ENWW 5 Manage the product e Use HP Web Services applications e Change the product connection type Windows e Advanced configuration with HP Embedded Web Server EWS and HP Device Toolbox Windows Advanced configuration with HP Utility for OS X e Configure IP network settings Product security features e Economy conservation settings HP Web Jetadmin e Update the firmware For more information The following information is correct at the time of publication For current information see www hp com support colorljM452 HP s all inclusive help for the printer includes the following information e Installand configure e Learn and use e Solve problems e Download software and firmware updates e _ Join support forums
78. ray 1 to print single page documents documents that require multiple paper types or envelopes e Load paper into Tray 1 multipurpose tray e Tray 1 paper orientation Load paper into Tray 1 multipurpose tray 1 Open Tray 1 2 Press the tab on the right paper guide to move the paper width guides outward and then slide out the tray extension 16 Chapter 2 Paper trays ENWW 3 Place the paper stack in the tray and then adjust the side guides so that they lightly touch the stack but do not bend it For information about how to orient the paper see Tray 1 Paper orientation on page 18 4 At the computer begin the printing process from the software application Make sure that the driver is set to the correct paper type and size for the paper being printed from Tray 1 ENWW Load paper into Tray 1 multipurpose tray 17 Tray 1 paper orientation When using paper that requires a specific orientation load it according to the information in the following table Paper type Output How to load paper Letterhead or preprinted 1 sided printing Face up Top edge leading into the printer Letterhead or preprinted 2 sided printing Face down Top edge away from the printer Prepunched 1 sided printing or 2 sided printing Face up Holes toward the left side of the printer 18 Chapter 2 Paper trays ENWW Load paper into Tray 2 Introduction The following information describes how to load paper in Tray 2 Loa
79. rays ENWW 3 Supplies accessories and parts e Order supplies accessories and parts Replace the toner cartridges For more information The following information is correct at the time of publication For current information see www hp com support colorljM452 HP s all inclusive help for the printer includes the following information e Installand configure e Learn and use e Solve problems e Download software and firmware updates e Join support forums e Find warranty and regulatory information ENWW Order supplies accessories and parts Ordering Order supplies and paper www hp com go suresupply Order genuine HP parts or accessories www hp com buy parts Order through service or support providers Contact an HP authorized service or support provider Order using the HP Embedded Web Server EWS To access in a supported Web browser on the computer enter the printer IP address or host name in the address URL field The EWS contains a link to the HP SureSupply Web site which provides options for purchasing Original HP supplies Supplies and accessories 26 Item Description Cartridge number Part number Supplies HP 410A Black Original LaserJet Toner Standard capacity replacement black toner 410A CF410A Cartridge cartridge HP 410X High Yield Black Original High capacity replacement black toner 410X CF410X LaserJet Toner Cartridge cartridge HP 410A Cyan Origi
80. replacing toner cartridges 28 status viewing with HP Utility for Mac 63 using when low 83 supplies status 105 support online 80 system requirements HP Embedded Web Server 60 T technical support online 80 toner cartridge low threshold settings 83 part numbers 26 using whenlow 83 toner cartridges components 28 part numbers 26 replacing 28 toner cartridge status 105 transparencies printing Windows 39 Tray 1 jams 94 loading 16 loading envelopes 23 paper orientation 18 Tray 2 jams 97 loading 19 paper orientation 22 trays capacity 8 included 8 locating 2 troubleshooting network problems 113 paper feed problems 85 ENWW wired network 113 wireless network 115 two sided printing settings Windows 37 U USB flash drives printing from 54 USB port locating 3 w walk up USB port locating 2 walk up USB printing 54 Web browser requirements HP Embedded Web Server 60 Web Services applications 58 enabling 58 Web sites customer support 80 HP Web Jetadmin downloading 76 weight printer 11 Wi Fi Direct Printing 49 wireless network troubleshooting 115 wireless network interference 118 Index 121 122 Index ENWW 2015 Hewlett Packard Development Company L P www hp com CF388 90920
81. ricity Instead of fanning the paper flex the stack by holding it at each end and bringing the ends up to form a U shape Then rotate the ends down to reverse the U shape Next hold each side of the stack of paper and repeat this process This process releases individual sheets without introducing static electricity Straighten the paper stack against a table before returning it to the tray Figure 6 5 Technique for flexing the paper stack G Use only paper that meets HP specifications for this printer Verify that the humidity in the room is within specifications for this printer and that paper is being stored in unopened packages Most reams of paper are sold in moisture proof wrapping to keep paper dry In high humidity environments paper at the top of the stack in the tray can absorb moisture and it might have a wavy or uneven appearance If this happens remove the top 5 to 10 sheets of paper from the stack In low humidity environments excess static electricity can cause sheets of paper to stick together If this happens remove the paper from the tray and flex the stack as described above Use paper that is not wrinkled folded or damaged If necessary use paper from a different package Chapter 6 Solve problems ENWW ENWW Make sure the tray is not overfilled by checking the stack height markings inside the tray If it is overfilled remove the entire stack of paper from the tray straighten the stack and then return
82. ringing the ends up to forma U shape Then rotate the ends down to reverse the U shape Next hold each side of the stack of paper and repeat this process This process releases individual sheets without introducing static electricity Straighten the paper stack against a table before returning it to the tray Figure 6 3 Technique for flexing the paper stack 6 Check the printer control panel to see if it is displaying a prompt to feed the paper manually Load paper and continue 7 The rollers above the tray might be contaminated Clean the rollers with a lint free cloth dampened with warm water Use distilled water if it is available A CAUTION Do not spray water directly on to the printer Instead spray water on the cloth or dab the cloth in water and wring it out before cleaning the rollers The following image shows examples of the roller location for various printers Figure 6 4 Roller locations for Tray 1 or the multipurpose tray le ee Si ae lt a Z z a ee The printer picks up multiple sheets of paper If the printer picks up multiple sheets of paper from the tray try these solutions 1 Remove the stack of paper from the tray and flex it rotate it 180 degrees and flip it over Do not fan the paper Return the stack of paper to the tray ENWW Product does not pick up paper or misfeeds 87 88 A NOTE Fanning the paper introduces static elect
83. s ENWW Load and print envelopes Introduction The following information describes how to print and load envelopes For the best performance only 5 mm 2 in of envelopes 4 to 6 envelopes should be loaded into Tray 1 and only 10 envelopes should be loaded into Tray2 To print envelopes using either Tray 1 or Tray 2 follow these steps to select the correct settings in the print driver Print envelopes ENWW 1 From the software program select the Print option 2 Select the printer from the list of printers and then click or tap the Properties or Preferences button to open the print driver A NOTE The name of the button varies for different software programs A NOTE To access these features from a Windows 8 or 8 1 Start screen select Devices select Print and then select the printer 3 Click or tap the Paper Quality tab 4 Inthe Paper size drop down list select the correct size for the envelopes 5 Inthe Paper type drop down list select Envelope 6 Inthe Paper source drop down list select the tray to be used 7 Click the OK button to close the Document Properties dialog box 8 Inthe Print dialog box click the OK button to print the job Load and print envelopes 23 Envelope orientation Load envelopes in Tray 1 face up with the short postage end leading into the printer Load envelopes in Tray 2 face up with the short postage end leading into the printer 24 Chapter 2 Paper t
84. s website not recommended Choosing Continue to this website not recommended will not harm the computer while navigating within the EWS for the HP printer Tab or section Home tab Provides printer status and configuration information System tab Provides the ability to configure the printer from your computer Description Device Status Shows the printer status and shows the approximate percent life remaining of HP supplies Supplies Status Shows the approximate percent life remaining of HP supplies Actual supply life remaining can vary Consider having a replacement supply available to install when print quality is no longer acceptable The supply does not need to be replaced unless the print quality is no longer acceptable Device Configuration Shows the information found on the printer configuration page Network Summary Shows the information found on the printer network configuration page Reports Print the configuration and supplies status pages that the printer generates Event Log Shows a list of all printer events and errors Device Information Provides basic printer and company information Paper Setup Change the default paper handling settings for the printer Print Quality Change the default print quality settings for the printer EcoSMART Console Change the default times for entering Sleep mode or Auto Power Down mode Configure which events cause the printer to wake Paper Types Config
85. scessceseessseseecssessecseecsseaseseseseessesseesaees 66 Rename the printer on a network ssccseesssessessesecssessesseesseeseesseessesseeseesaeeseesaecseseseesenseseesseesess 67 Manually configure IPv4 TCP IP parameters from the control panel cccccsssessessesesseseeeees 68 PrOdUCt SECLIFITY Fe atUE ES inenen R neg Was eee E E eaten Teese 70 MVE CUCU ON Nees ces oman aR cates osaczsneccteesestcsteass tecscetessassesetesesacacesnttsasetetetenss tesa atte 70 Assign or change the system password using the HP Embedded Web Serve sssesseeseeesees 70 ECONOMY Conservation Settings scccssccssecssssessccesseessscssseeesscseseecesssssaccessessaccessecesesecaecesesseseesnaeseseseaaesesseeses 72 MVE O CUCU ON Niece asses cen E EE E E E saccugs tuehcatessdssoesetceescecacsescyctasereencneavaste 72 Print with ECOMOMOGG esscieccacecisccctevsicscusadenectesctvaceceectexdexs cuss tebesense sd shdeuscverdeaslcanestevcecuevec cose aiaei ika iaia 72 Set the Sleep Auto Off After setting ccccccssscsssscsssscssssesensesesccssecsessesessesesseseseesecsesscseaeeseeeesenees 72 Set the Shut Down After delay and configure the printer to use 1 watt or less of power 73 Set the Delay Shut Down Setting cccsccssesscesscessesscesscesseeseessceseeseeaeeeesaeesaeeseesseesaeesaeseeseeeees 74 HP Web Jet dMiN sisccccicscaecncactececeesais aleve caaaeii aa us vavcedecs deadeuades esescuevedee
86. scvetesceazecteatcuatatcsectacoes teceucacess Eaa E Aa aa a 49 Wi Fi Direct and NFC Printing wireless models only scssscsscssessssessesssessssessessssessesssaeseeseeees 49 Enable or disable Wi Fi Direct 00 0 seeeeeececeseeceecceeeeceeceseesceeceseeeececesceaeeaceeceaeeasenceaeeas 49 Change the printer Wi Fi Direct NAME cc ccsssecsscesssecsscesseecssececseecsseceeneeesseeeeseess 50 HP Print Vid 1mallissc c c ccci cescsectecsetescsazscaesetenecaestacsesanevnecs suceaceabe ce sbsoueetsdestarseagesanceuscecsocecsensenicuivecs 51 HIPGPrint SOPEWAMC wissesceveesciccccucnecgd vedechiedvecsvaasesccengeck eacesaedbuc cu veuetlbuetd cued axtdedeecsbedaesacdaescdecacdveeeeedeseeues 52 AAAA aN A ETE A A A E E E E S 52 ENWW Android embedded printing cssssssscssecssesssessesssecsecssesssestesssesssesssesecessesseeseeeaeeeeenssessesssees 52 Use walk up USB printing touchscreen models only scccsscssssesscsesscscssesessescssesessescssesessesecsesecseeecseesseaees 54 VERO GUCCI OM E EE E tgebchuceseeshadeduacdstacechest E EE E 54 Step one Access USB files on the printer ccsccsssssssssessecssesssessecssecseeceescsesseesnsecsesseesaseseseseesaes 54 Step two Print USB documents c ccsscessesssessesssessecsecssecssecsesseecsseceecseecasecesessecnsecsseaesaaeseesesesaes 54 Option one Print documents c cescescsssssscssesssessecsseseesoseceesseeseesseeseesseesen
87. se to the paper edges e EconoMode Select this option to conserve toner when printing drafts of documents 5 Click the Print button Additional print tasks Go to www hp com support colorlj M452 Instructions are available for performing specific print tasks such as the following e Create and use printing shortcuts or presets e Select the paper size or use a custom paper size Chapter 4 Print ENWW ENWW Select the page orientation Create a booklet Scale a document to fit a specific paper size Print the first or last pages of the document on different paper Print watermarks on a document Print tasks OS X 43 Store print jobs on the product to print later or print privately e Introduction e Before you begin Set up the printer for job storage e Create a stored job Windows Print a stored job e Delete a stored job Introduction This section provides procedures for creating and printing documents that are stored on the printer These jobs can be printed at a later time or printed privately Before you begin The job storage feature has the following requirements e A dedicated USB 2 0 storage device with at least 16 GB free space must be installed in the rear host USB This USB storage device holds the job storage jobs sent to the printer Removing this USB storage device from the printer disables the job storage feature e Ifyou are using an HP Universal Print Driver UPD you must use UPD
88. sing 60 HP Utility 63 HP Utility for Mac Bonjour 63 features 63 HP Utility Mac 63 HP Web Jetadmin 76 HP Web Services applications 58 enabling 58 l interface ports locating 3 Internet Explorer versions supported HP Embedded Web Server 60 J jams duplexer 102 fuser 99 locations 93 output bin 101 reardoor 99 Tray1 94 Tray2 97 Index 119 Jetadmin HP Web 76 jobs stored creating Windows 45 deleting 48 enabling 44 printing 47 L labels printing Windows 39 loading paperinTray1 16 paperinTray2 19 M Macintosh HP Utility 63 maintenance kits partnumbers 26 manual duplex Mac 41 Windows 37 memory included 8 memory chip toner locating 28 mobile printing Androiddevices 52 mobile printing solutions 8 mobile printing software supported 10 multiple pages per sheet printing Mac 42 printing Windows 39 multipurpose tray loading 16 N Near Field Communication printing 49 Netscape Navigator versions supported HP Embedded Web Server 60 network installation 59 network port locating 3 networks HP Web Jetadmin 76 installing the product 59 supported 8 NFC printing 49 120 Index 0 on off button locating 2 online help control panel 81 online support 80 operating systems 0S supported 8 operating systems supported 9 ordering supplies and accessories 26 OS operating system supported 8 output bin clearjams 101 locating 2 P pages per minute 8 pages per sheet selecting Mac 4
89. size and type are set correctly on the printer control panel ENWW Product does not pick up paper or misfeeds 85 4 Make sure the paper guides in the tray are adjusted correctly for the size of paper Adjust the guides to the appropriate indentation in the tray The arrow on the tray guide should line up exactly with the marking on the tray EA NOTE Do not adjust the paper guides tightly against the paper stack Adjust them to the indentations or markings in the tray The following images show examples of the paper size indentations in the trays for various printers Most HP printers have markings similar to these Figure 6 1 Size markings for Tray 1 or the multipurpose tray Figure 6 2 Size markings for cassette trays an NAA 86 Chapter 6 Solve problems ENWW 5 Verify that the humidity in the room is within specifications for this printer and that paper is being stored in unopened packages Most reams of paper are sold in moisture proof wrapping to keep paper dry In high humidity environments paper at the top of the stack in the tray can absorb moisture and it might have a wavy or uneven appearance If this happens remove the top 5 to 10 sheets of paper from the stack In low humidity environments excess static electricity can cause sheets of paper to stick together If this happens remove the paper from the tray and flex the stack by holding it at each end and b
90. so contains instructions to help solve the problem ENWW Control panel help system touchscreen models only 81 Restore the factory set defaults Restoring the factory set defaults returns all of the printer and network settings to the factory defaults It will not reset the page count tray size or language To restore the printer to the factory default settings follow these steps A CAUTION Restoring the factory set defaults returns all of the settings to the factory defaults and it also deletes any pages that are stored in the memory 9I Ef NOTE The steps vary according to the type of control panel 1 2 line control panels On the printer control panel press the OK button Touchscreen control panels From the Home screen on the printer control panel touch the Setup button 2 Open the Service menu 3 Select the Restore Defaults option and then press or touch the OK button The printer automatically restarts 82 Chapter6 Solve problems ENWW A Cartridge is low or Cartridge is very low message displays on the printer control panel Cartridge is low The printer indicates when a toner cartridge level is low Actual toner cartridge life remaining may vary Consider having a replacement available to install when print quality is no longer acceptable The toner cartridge does not need to be replaced now Cartridge is very low The printer indicates when the toner cartridge level is very low Actu
91. some of the paper to the tray The following images show examples of the stack height markings in the trays for various printers Most HP printers have markings similar to these Also make sure that all sheets of paper are below the tabs near the stack height marks These tabs help hold the paper in the correct position as it enters the printer Figure 6 6 Stack height markings reg o Figure 6 7 Tab for the paper stack B Product does not pick up paper or misfeeds 89 6 Make sure the paper guides in the tray are adjusted correctly for the size of paper Adjust the guides to the appropriate indentation in the tray The arrow on the tray guide should line up exactly with the marking on the tray EA NOTE Do not adjust the paper guides tightly against the paper stack Adjust them to the indentations or markings in the tray The following images show examples of the paper size indentations in the trays for various printers Most HP printers have markings similar to these Figure 6 8 Size markings for Tray 1 or the multipurpose tray ALAT 7 Make sure the printing environment is within recommended specifications 90 Chapter 6 Solve problems ENWW Clear paper jams Introduction The following information includes instructions for clearing paper jams from the product Experiencing frequent or recurring paper jams Paper jam locations Cle
92. stem for correct rendering e Vivid SRGB The printer increases the color saturation in the midtones Use this theme when printing business graphics e Photo sRGB The printer interprets RGB color as if it were printed as a photograph using a digital mini lab The printer renders deeper more saturated colors differently than with the Default SRBG theme Use this theme when printing photos e Photo Adobe RGB 1998 Use this theme with printing digital photos that use the AdobeRGB color space rather than sRGB Turn off color management in the software program when using this theme None No color theme is used e Custom Profile Select this option to use a custom input profile to accurately control color output for example to emulate a specific HP Color LaserJet product Download custom profiles from www hp com Click the OK button to close the Document Properties dialog box In the Print dialog box click the OK button to print the job Improve print quality 109 Change the color options 1 2 From the software program select the Print option Select the printer and then click the Properties or Preferences button Click the Color tab Select the HP EasyColor check box to clear it Click the Automatic or Manual setting e Automatic setting Select this setting for most color print jobs e Manual setting Select this setting to adjust the color settings independently from other settings Click the Settings button
93. t also works for printers connected to a network 1 Go to www hp com go support click the Drivers amp Software link type the printer name in the search field press the ENTER button and then select the printer from the list of search results 2 Select the operating system 3 Under the Firmware section locate the Firmware Update Utility 4 Click Download click Run and then click Run again 5 When the utility launches select the printer from the drop down list and then click Send Firmware 9 Ef NOTE Toprinta configuration page to verify the installed firmware version before or after the update process click Print Config 6 Follow the on screen instructions to complete the installation and then click the Exit button to close the utility 78 Chapter5 Manage the product ENWW 6 Solve problems e Customer support e Control panel help system touchscreen models only e Restore the factory set defaults e A Cartridge is low or Cartridge is very low message displays on the printer control panel e Product does not pick up paper or misfeeds e Clear paper jams e Improve print quality e Solve wired network problems e Solve wireless network problems For more information ENWW The following information is correct at the time of publication For current information see www hp com support colorljM452 HP s all inclusive help for the printer includes the following informat
94. te not recommended will not harm the computer while navigating within the EWS for the HP printer 2 Open the System tab ENWW Configure IP network settings 67 3 On the Device Information page the default printer name is in the Device Status field You can change this name to uniquely identify this printer 9 Ef NOTE Completing the other fields on this page is optional 4 lick the Apply button to save the changes Manually configure IPv4 TCP IP parameters from the control panel Use the control panel menus to manually set an IPv4 address subnet mask and default gateway f NOTE The steps vary according to the type of control panel 2 line control panels 1 Onthe printer control panel press the OK button 2 Open the following menus e Network Setup e TCP IP configuration e Manual 3 Use the arrow keys and the OK button to enter the IP address subnet mask and default gateway and then touch the OK button to save the changes Touchscreen control panels 1 From the Home screen on the printer control panel touch the Setup button 2 Open the following menus e Network Setup e TCP IP configuration e Manual 3 Use the keypad on the touchscreen to enter the IP address and touch the OK button Touch the Yes button to confirm 68 Chapter5 Manage the product ENWW 4 Use the keypad on the touchscreen to enter the subnet mask and touch the OK button Touch the Yes button to confirm
95. ter Perform a wireless network diagnostic test From the printer control panel you can run a diagnostic test that provides information about the wireless network settings NOTE The steps vary according to the type of control panel 2 line control panels 1 From the printer control panel press the OK button ENWW Solve wireless network problems 117 2 Select the Self Diagnostics menu and then press the OK button 3 Select the Run Wireless Test item and then press the OK button to start the test The printer prints a test page that shows test results Touchscreen control panels 1 From the Home screen on the printer control panel swipe until the Setup menu displays Touch the icon to open the menu 2 Scroll to and select Self Diagnostics 3 Select Run Wireless Test to start the test The printer prints a test page that shows test results Reduce interference on a wireless network The following tips can reduce interference in a wireless network Keep the wireless devices away from large metal objects such as filing cabinets and other electromagnetic devices such as microwaves and cordless telephones These objects can disrupt radio signals e Keep the wireless devices away from large masonry structures and other building structures These objects can absorb radio waves and lower signal strength e Position the wireless router in a central location in line of sight with the wireless printers on t
96. ter control panel touch the Setup button Open the following menus e System Setup e Print Quality e Color Calibration Touch Calibrate Now A Calibrating message will display on the printer control panel The calibration process takes a few minutes to complete Do not turn the printer off until the calibration process has finished Wait while the printer calibrates and then try printing again Check the EconoMode settings ENWW HP does not recommend the full time use of EconoMode If EconoMode is used full time the toner supply might outlast the mechanical parts in the toner cartridge If print quality begins to degrade and is no longer acceptable consider replacing the toner cartridge A NOTE This feature is available with the PCL 6 print driver for Windows If you are not using that driver you can enable the feature by using the HP Embedded Web Server Follow these steps if the entire page is too dark or too light l 2 From the software program select the Print option Select the printer and then click the Properties or Preferences button Click the Paper Quality tab and locate the Print Quality area If the entire page is too dark use these settings e Select the 600 dpi option e Select the EconoMode check box to enable it If the entire page is too light use these settings Improve print quality 111 e Select the FastRes 1200 option e Clear the EconoMode check box to disable it 5 Click
97. tic duplexer installed If the printer does not have an automatic duplexer installed or to print on paper types that the duplexer does not support print on both sides manually 1 From the software program select the Print option 2 Select the printer from the list of printers and then click or tap the Properties or Preferences button to open the print driver A NOTE The name of the button varies for different software programs A NOTE To access these features from a Windows 8 or 8 1 Start screen app select Devices select Print and then select the printer 3 Click or tap the Finishing tab 4 Select the Print on both sides check box Click the OK button to close the Document Properties dialog box 5 Inthe Print dialog box click the OK button to print the job Manually print on both sides Windows Use this procedure for printers that do not have an automatic duplexer installed or to print on paper that the duplexer does not support ENWW Print tasks Windows 37 1 From the software program select the Print option 2 Select the printer from the list of printers and then click or tap the Properties or Preferences button to open the print driver A NOTE The name of the button varies for different software programs A NOTE To access these features from a Windows 8 or 8 1 Start screen app select Devices select Print and then select the printer 3 Click or tap the Finishing tab 4 Select the
98. tings such as the IPv4 settings IPv6 settings Bonjour Network connected printers only Supplies Management Trays Configuration Additional Settings Proxy Server Settings settings and other settings Configure how the printer should behave when supplies are nearing the end of their estimated life Change paper size and type for each of the trays Open the HP Embedded Web Server EWS for the printer NOTE USB connections are not supported Configure a proxy server for the printer Basic Fax Settings MFP fax models only Set up the fields in the fax header and configure how the printer answers incoming calls Fax Forwarding MFP fax models only Fax Logs MFP fax models only Fax Speed Dials MFP fax models only Set up the printer to send the incoming faxes to a different number View the logs of all faxes Add fax numbers to the speed dial list Junk Fax Blocking MFP fax models only Store the fax numbers you want to block Chapter 5 Manage the product ENWW Item Description Scan to E mail Open the HP Embedded Web Server EWS page for configuring settings for scanning to email MFP printers only Scan to Network Folder Open the HP Embedded Web Server EWS page for configuring settings for scanning to a network folder MFP printers only ENWW Advanced configuration with HP Utility for OSX 65 Configure IP network settings Introduction Use the followi
99. to open the manual color adjustment window A NOTE Changing color settings manually can impact output HP recommends that only color graphics experts change these settings Click the Print in Grayscale option to print a color document in black and shades of gray Use this option to print color documents for photocopying or faxing Also use this option to print draft copies or to save color toner Click the OK button to close the Document Properties dialog box In the Print dialog box click the OK button to print the job Calibrate the printer to align the colors Calibration is a printer function that optimizes print quality Follow these steps to resolve print quality problems such as misaligned color colored shadows blurry graphics or other print quality issues ped Ef NOTE The steps vary according to the type of control panel 2 line control panels 1 2 On the printer control panel press the OK button Open the following menus e System Setup e Print Quality e Color Calibration e Calibrate Now 110 Chapter6 Solve problems ENWW 4 Press the OK button to start the calibration process A Calibrating message will display on the printer control panel The calibration process takes a few minutes to complete Do not turn the printer off until the calibration process has finished Wait while the printer calibrates and then try printing again Touchscreen control panels 1 4 On the prin
100. trator to set up Wireless Direct functionality This tab does not appear if the printer is directly connected to a computer Use this tab to set up and use various Web tools with the printer Chapter 5 Manage the product ENWW Advanced configuration with HP Utility for OS X Use the HP Utility to check printer status or to view or change printer settings from your computer You can use the HP Utility when the printer is connected with a USB cable or is connected to a TCP IP based network Open HP Utility 1 At the computer open the System Preferences menu and then click Print amp Fax Print amp Scan or Printers amp Scanners 2 Select the printer in the list 3 Click the Options amp Supplies button 4 Click the Utility tab 5 Click the Open Printer Utility button HP Utility features The HP Utility toolbar includes these items e Devices Click this button to show or hide Mac products found by the HP Utility e All Settings Click this button to return to the HP Utility main view e HP Support Click this button to open a browser and go to the HP support Web site e Supplies Click this button to open the HP SureSupply Web site e Registration Click this button to open the HP registration Web site e Recycling Click this button to open the HP Planet Partners Recycling Program Web site HP Utility consists of pages that you open by clicking in the All Settings list The following table describes the tasks that you ca
101. ure print modes that correspond to the paper types that the printer accepts System Setup Change the system defaults for the printer Service Perform the cleaning procedure on the printer Save and Restore Save the current settings for the printer to a file on the computer Use this file to load the same settings onto another printer or to restore these settings to this printer at a later time Administration Set or change the printer password Enable or disable printer features NOTE The System tab can be password protected If this printer is on a network always consult with the administrator before changing settings on this tab ENWW Advanced configuration with HP Embedded Web Server EWS and HP Device Toolbox Windows 61 62 Tab or section Print tab Provides the ability to change default print settings from your computer Networking tab Network connected printers only Provides the ability to change network settings from your computer HP Web Services tab Description e Printing Change the default printer print settings such as number of copies and paper orientation These are the same options that are available on the control panel e PCL5c View and change the PCL5c settings e PostScript Turn off or on the Print PS Errors feature Network administrators can use this tab to control network related settings for the printer when it is connected to an IP based network It also allows the network adminis
102. veouueousisaeddewsessascavecesees 1 Product VIQWS osseete aana a aaa anaa aeara aa aaa Aaaa aaa Aa AEAEE AAA AE EEA EAS ENEA A aa AAAA NEENA EAER AERA 2 Printer front VIEW sensis oresr eeaeee ae eaae riaa a eE aN Eana aeaa Eea Ea Aa R Eae aE Ar 2 Printer DAGK VIEW nuinernoinarineniian ina a iaai a i a iaa 3 2 line control panel view M452nw and M452dn models s cssscsscssssesscssssessesseseesesseseeesseesees 4 Touchscreen control panel view M452dw model sssscsscsssscssssesscsesscssssescssessessssessesssseseseeseenes 5 Home Screen layOUt ccccssccsscessessecssecsceecesecsseessesaeesseesaecaecaeessesseesaeeseeseeseensesssessess 6 How to use the touchscreen control panel c ccssscsseccssesssceseceseeeseeesscesssessseseesees 7 PrOdUCt SPECIFICAUIONS lt 2 cicccdeiss ccnsicat hee secenqeicsexnancedectceauasecerqetistieaessayctesestesicsgelobectseestadcedeotseeteudcsabectaetenenecsuunsecs 8 Technical SP CiFICATIONS naissance enara ai eS aa CaA aaki ENEAS HE EEDE lEs eas Eas EATE 8 Supported operating Systems csscsssccssecssesssesssesscessceseeeseesseessecseecseecsescasecssecsseeseeseeeseessseaseesaes 9 Mobile printing SOLUtIONS ccsccescsssessessecssecseesssesseecssecesessecsseseecesecseesseeeseeseseeeseeeessesneesseseess 10 Printer dimensi ns scssi aa a i aa ai a ARa 11 Power consumption electrical specifications and acoustic emissions s ccsccssseeseeseeseeesees
103. version 5 9 0 or above Set up the printer for job storage Complete the following processes to enable the printer job storage feature Step one Install the USB storage device 1 Locate the rear USB port EA NOTE On some models the rear USB port is covered Remove the rear USB port cover before proceeding 44 Chapter4 Print ENWW 2 3 Install the USB flash drive into the rear USB port The control panel displays a The USB drive will be formatted message Select OK to complete the procedure Step two Update the print driver Update the print driver in Windows 1 2 3 4 Click the Start button and then click Devices and Printers Right click on the name of the HP printer and then select Printer properties In the Properties dialog select the Device Settings tab Select Update Now and then click OK The print driver updates The updated print driver will include the Job Storage tab Create a stored job Windows Store jobs on the printer for private or delayed printing A NOTE The print driver might look different than what is shown here but the steps are the same 1 ENWW From the software program select the Print option Store print jobs on the product to print later or print privately 45 2 EA NOTE The name of the button varies for different software programs Select the printer from the list of printers and then select Properties or Preferences the name varies fo
104. wash the clothes in cold water Hot water sets toner into fabric A NOTE Information about recycling used toner cartridges is in the toner cartridge box Remove and replace the toner cartridges 1 Open the front door by pressing the button on the left panel ENWW Replace the toner cartridges 29 2 Grasp the blue handle on the toner cartridge drawer and then pull out the drawer 3 Grasp the handle on the toner cartridge and then pull the toner cartridge straight up to remove it 4 Remove the new toner cartridge package from the box and then pull the release tab on the packaging 30 Chapter 3 Supplies accessories and parts ENWW 5 Remove the toner cartridge from the opened packaging shell 6 Gently rock the toner cartridge from front to back to distribute the toner evenly inside the cartridge ihe Do not touch the imaging drum on the bottom of the toner cartridge Fingerprints on the imaging drum can cause print quality problems Also do not expose the cartridge to light unnecessarily ENWW Replace the toner cartridges 31 8 Insert the new toner cartridge into the drawer Make sure that the color chip on the cartridge matches the color chip on the drawer 9 Close the toner cartridge drawer 32 Chapter 3 Supplies accessories and parts ENWW 10 Close the front door 11 Pack the used toner cartridge into the packaging that the new cartridge came in In the U S and Canada
105. work the HP Embedded Web Server is automatically available A NOTE HP Device Toolbox is available only if you performed a full installation when you installed the printer Depending on how the printer is connected some features might not be available A NOTE The HP Embedded Web Server is not accessible beyond the network firewall Open the HP Embedded Web Server EWS from the Start menu 1 2 Click the Start button and then click the Programs item Click your HP printer group and then click the HP Device Toolbox item Open the HP Embedded Web Server EWS from a Web browser 1 2 line control panels On the printer control panel press the OK button Open the Network Setup menu and then select Show IP Address to display the IP address or host name Touchscreen control panels From the Home screen on the printer control panel touch the Connection Information aes Op button and then touch the Network Connected oan button or the Network Wi Fi ON 9 button to display the IP address or host name Chapter 5 Manage the product ENWW 2 Opena Web browser and in the address line type the IP address or host name exactly as it displays on the printer control panel Press the Enter key on the computer keyboard The EWS opens https 10 10 xXx A NOTE Ifthe Web browser displays a There is a problem with this website s security certificate message when attempting to open the EWS click Continue to thi
106. ys 3 Select the name of the job If the job is private or encrypted enter the PIN or password 4 Toadjust the number of copies select Copies enter the number of copies and then select OK 5 Select Print to print the job ENWW Store print jobs on the product to print later or print privately 47 Delete a stored job When you send a stored job to the printer memory the printer overwrites any previous jobs with the same user and job name If the printer memory is full the printer control panel displays a No more memory message and existing stored jobs must be deleted before additional print jobs can be stored Use this procedure to delete a job that is stored in the printer memory A Ef NOTE The steps vary according to the type of control panel 1 2 line control panels On the printer control panel press the OK button Scroll to and select Job Storage Touchscreen control panels From the Home screen on the printer control panel swipe until the Jobs menu displays Touch the Jobs g icon to open the menu 2 Fromthe Job Folders list select a user name A list of jobs stored under that user name displays 3 Select the name of the job If the job is private or encrypted enter the PIN or password 4 Select Delete and then select OK to delete the job 48 Chapter4 Print ENWW Mobile printing Introduction HP offers multiple mobile and ePrint solutions to enable easy printing to an HP printer from a laptop tabl

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