Implementing PaperCut NG
Contents
1. eae Task Name Durat Start y Finish Predecessors Resource Names q Mode 3 PaperCut NG Deployment 24 days Mon8 11 10 Thu 9 12 10 2 3 Understanding PaperCut NG amp Determining Project Scope 6days Mon8 11 10 Mon 15 11 10 3 3 Review PaperCut NG s features read website and other 1day Mon8 11 10 Mon8 11 10 IT Management documentation 4 3 Bringing together key people for project team 1day Tue9 11 10 Tue9 11 10 3 IT Management 5 3 Initial discussions and review 1day Wed 10 11 10 Wed 10 11 10 4 IT Management Po 6 3 Read technical documentation and download software 3days Thu 11 11 10 Mon 15 11 10 5 Technical Staff 7 3 Selection of Monitoring Mode 2days Tue 16 11 10 Wed 17 11 10 6 8 3 Review monitoring options 1day Tue 16 11 10 Tue 16 11 10 IT Management Po 3 G Decide on Monitoring Mode applicable for initial deploym 1day Wed 17 11 10 Wed 17 11 10 8 IT Management Pa 10 3 Selection of Control Mode 2days Tue 16 11 10 Wed 17 11 10 6 11 3 Review control options silent monitoring quota charge ete 1day Tue 16 11 10 Tue 16 11 10 IT Management Po 12 3 Decide on the Control Mode appropriate for initial deployr 1day Wed 17 11 10 Wed 17 11 10 11 IT Management Po 13 3 Pre Installation Preparation 7days Tue 16 11 10 Wed 24 11 10 6 14 B Verify users have login accounts and passwords 1day Tue 16 11 10 Tue 16 11 10 Technical Staff Ea 3 Verify printers are hosted on server s 1day Wed 17 11 10 Wed 17 11 10 14 Technical Staff2. Show a dialog displaying environmental impact statistics about their job such as the amount of carbon dioxide equivalent greenhouse gases produced Prompt the user to confirm large jobs before printing Automatically route large jobs to more efficient high volume printers Giving discounts during off peak times Least cost routing suggesting a more cost effective printer And much more Environmental Impact Reporting Do your users have any idea of how much they print the impact on printing and how they compare against the company average Consider deploying some of PaperCut s environmental impact features This could take the form of simply running an environmental impact report and presenting the figures in a company organization newsletter or could be as visible as pushing out a desktop widget that allows users to monitor their user in real time Scheduled Reporting Using print management software is not just about limiting usage it is also about educating users and providing stake holders with the right information Now that PaperCut NG is collecting data why not turn that data into information by implementing some of the 80 scheduled reports already available One click Reports Get access to the most important data in real time straight from your web browser from anywhere on your network Ad hoc Reports Create reports with custom data by specifying date ranges filtering and sorting by the data available Great to
3. View users job log A4 ISO_A4 Duplex No 2 Printed Be Prin Re apply initial settings Jan 19 2011 mac serven Laser 107 20 Presentation Soci a j 4 24 47 PM Printer OpenOffice org impress ge 123 kb refund amp Delete user Find user Jan 19 2011 4 24 47 PM lason 256 00 9 Resetusers statistics maowortstation GDI 1X17 Duplex No Grayscale No Copies 4 91 430 kb macworkstation PCLe LETTER ANSI_A Duplex Yes Grayscale No Jan 19 2011 linux serveriLibr 179 20 Stats OpenOffice org Copies 4 z jason 4 24 46 PM MEP Writer 54 194 kb windows http localhost 9191 app service page UserList Verifying that transactions are being tracked accurately Copyright 1999 2011 PaperCut Software International Pty Ltd All Rights Reserved 10 of 19 PaperCut Implementing PaperCut NG v2011 01 19 TASK 7 Issue Resolution If you experience any problems need advice with set up or configuration or have any general questions that cannot be resolved internally please contact the PaperCut Software support team at support papercut com The support team is always happy to assist Unlike many organizations PaperCut Software support is done directly by the development team meaning no question is too hard The team is technically focused no marketing fluff and one of our goals is technical transparency provide source code level access acknowledge bugs and always provide techni
4. 16 3 Ensure web browsers use a supported proxy server iday Thu 18 11 10 Thu 18 11 10 15 Technical Staff 17 B Confirm system network readiness for installation 2days Fri19 11 10 Mon 22 11 10 16 Technical Staff IT M 18 3 Installing PaperCut NG in a test mode 2days Tue 23 11 10 Wed 24 11 10 Technical Staff 19 3 Install PaperCut NG 1day Tue 23 11 10 Tue 23 11 10 17 Technical Staff 20 G Configuring PaperCut NG to run in silent mode 1day Wed 24 11 10 Wed 24 11 10 19 Technical Staff 21 3 Testing 6days Thu25 11 10 Thu2 12 10 20 22 3 Printer related tests 5days Thu 25 11 10 Wed 1 12 10 Technical Staff 23 3 Operation Tests 5days Thu 25 11 10 Wed 1 12 10 Technical Staff 24 3 Other testing 3days Thu 25 11 10 Mon 29 11 10 Technical Staff 25 B Issue Resolution 1day Thu2 12 10 Thu2 12 10 22 23 24 26 3 Review results of testing 1day Thu 2 12 10 Thu 2 12 10 IT Management Te 27 3 Contact PaperCut Software Support if required 1day Thu 2 12 10 Thu 2 12 10 IT Management Te 28 3 Preparation for Rollout 16 days Thu 18 11 10 Thu 9 12 10 29 3 Review changes to UT Use Policy 10days Thu 18 11 10 Wed 1 12 10 6 7 10 IT Management Po 30 3 Staff training 5days Fri3 12 10 Thu 9 12 10 26 Technical Staff Use 31 B End user training 5days Fri 3 12 10 Thu 9 12 10 26 End Users Technica 32 3 User Web Tools Configuration 3days Fri3 12 10 Tue 7 12 10 26 Technical Staff 8 Nov 10 Dec 10 mM T w 15 Nov 10 22 Nov 10 29 Nov 10 6 T FI S
5. give you different perspectives on printing usage Schedule Email Reports Create reports that will be regularly generated and emailed to members of your organization or scheduled to be saved to disk Great for sending regular reports to managers without even needing to compile it first Backups Expect the worst and plan for it As with any application it is important to ensure that backups are performed regularly PaperCut NG includes a built in backup process that saves the state of the database to a file The in built backup functionality is designed to complement not replace a good system wide backup policy and procedure Delegating Administration Privileges In most PaperCut NG environments there will be multiple users who will require some level of access to the system By using the built in admin account these users will have access to all parts of the PaperCut NG system Why not spend the time to assign administrator access to certain users or groups of users providing a better user experience and also guaranteeing privacy for those who require it Acknowledgements This is an evolving document PaperCut Software would like to thank the organizations that have shared their experiences and contributed to this document Feedback If you have any suggestions or would like to share your experiences please contact us at support papercut com We would love to hear from you Implementing PaperCut NG Sample Project Plan
6. p Technical statt 17 3 s 2days Fri19 11 10 Mon 22 11 10 16 Technical Statt iT v Technical staff T Management 15 3 Installing PaperCut NG in a test mode 2days Tue 23 11 10 Wed 24 11 10 Technical Staff 19 3 Install PaperCut NG 1day Tve23 11 10 Tue23 11 10 17 Technical Statt 20 2 Configuring PaperCut NG to run in silent mode 1day Wed 24 11 10 wed 24 11 10 19 Technical Staff zn 3 Gdays Thu25 11 10 Thu2 12 10 20 22 2 Sdays Thu 25 11 10 Wed 1 12 10 Technical Staff 23 3 Sdays Thu 25 11 10 Wed 1 12 10 Technical Staff ad 3 3days Thu 25 11 10 Mon 25 11 10 5 3 1day Thu2 12 10 Thu2 12 10 22 23 24 3 1day Thu2 12 10 Thu 2 12 10 3 1day Thu2 12 10 Thu 2 12 10 3 16days Thu 18 11 10 Thu9 12 10 3 hanges to UT Use Policy 10days Thu 18 11 10 Wed 1 12 10 6 7 10 3 Sdays fri3 12 10 Thu9 12 10 26 3 End ing Sdays Fria 12 10 Thu 9 12 10 26 3 User Web Tools Configuration 3days Fri3 12 10 Tue7 12 10 26 An example project plan and Gantt chart is available from httpo www papercut com docs implementation guides PaperCut NG Implementation Example Project zip A larger view of this plan is also printed at the end of this document The project plan is available for Microsoft Project 2010 and Project 2007 PaperCut Implementing PaperCut NG v2011 01 19 TASK 2 Understanding the system Before attempting a deployment on a live network system administrators and IT managers may like to take some time to evaluate and understand the capabilities of PaperCut NG
7. PaperCut Implementing PaperCut NG A Guide for Network Administrators and IT Managers PaperCut NG is a server side application which will become an integral part of your IT infrastructure Implementing PaperCut NG will impact many areas of IT management in addition to the typical technical realm Of equal importance are the non technical areas including usage policies and end user relations The deployment should be planned to ensure a smooth rollout and minimize the impact on network users This document is designed to assist network administrators and IT managers in larger organizations with the rollout process and addresses both the associated technical and administration tasks in an endeavor to minimize disruption to end users and ensure a smooth transition The tasks associated with a deployment in smaller organizations are intuitive and the install process may be no more than running the installer and then speaking to users Skimming this guide however may prove useful for smaller sites as well This document details a series of tasks associated with a typical PaperCut NG rollout It is designed as a starting point for your own rollout plan and will need tailoring to fit individual requirements The Plan TASK 1 Determining Project Scope TASK 2 Understanding the system TASK 3 Selecting the Control Mode TASK 4 Pre Installation Preparation TASK 5 Installing PaperCut in a test mode TASK 6 T
8. Processor Separator Page Con caren Using a Postscript print driver TASK 5 Installing PaperCut in a test mode It is recommended practice to first roll out PaperCut NG in silent monitoring mode even if your organization s immediate goal is to use PaperCut NG to implement quotas or charging Silent monitoring mode will allow testing and verification of the setup behind the scenes without the worry that PaperCut NG might start denying access to printing resources How to setup silent monitoring mode The idea is to set all users to have unrestricted privileges so that in the event that their account drops to zero printing access will not be denied We recommend the following installation procedure Install PaperCut on your server s Run PaperCut for the first time The setup wizard will open Follow the directions selecting your domain server and other settings During the wizard un tick the Deny access when users run out of credit quota option Continue configuration by setting costs discounts filters and restrictions to define the control parameters that PaperCut NG will use Setup Wizard Configuration Wizard Mozilla Firefox fay F hittp locathost 9191 app service page SetupAdmin iy Googie 1 Setup Wizard Configuration Wizard PaperCut Configuration Wizard Welcome This wizard will help you configure initial options
9. S m T w T FIS S M T WiT F S S M T W T F SIS M T Ww anagement Policy Management Technical Staff Management PaperCut Support Technical Staff anagement Policy Management Technical Staff Management Policy Management Technical Staff Technical Staff Technical Staff Staff IT Management Tecl Management Tecl Download from http www papercut com docs implementation quides PaperCut NG Implementation Example Project zip Racarved tS Reserved
10. aining the organization s IT policies and procedures B Additional instruction text to assist users with managing their account TIP Much of the functionality in the web interface has come from suggestions from organizations running PaperCut NG If you have an idea let the PaperCut Software development team know so they can evaluate it for inclusion in an up coming release TASK 9 Deploying the Client Software This task is undertaken by technical network staff and is usually run in parallel with testing and the previous task The PaperCut NG User Client is small client application that displays the users account status upon login It is useful in a quota or charging environment as it informs users of their account status each time they sit down and log into a system The client software is also used to display the account selection popup if you are providing users with access to shared accounts Most organizations except those undertaking silent monitoring will deploy the client software Client Deployment Options Zero install Deployment Run the client pc client local cache exe directly off the server share Local Install Installing the client software using the provided installer A good option for non domain laptops Additional information on deploying the client software including automated deployment methods are detailed in the PaperCut NG User Manual E Papera NG Summary Moris Fiveton Jog Be Get ye H
11. and ready the system for use if this is the first time installing the application we highly recommend reading the quick start guide in the user manual Open the user manual Type in the password to be assigned to the master administrator account Please keep this password secure Username admin Password Verify password Your system location is currently setto English Australia If this not correct please change the setting below The location defines default currency and date formats Location System Default Next gt PaperCutNG 11 0 Build 12804 2011 01 17 Copyright 1999 2011 PaperCut Software International Pty Ltd All rights reserved Done Setup option to ensure printing is not disrupted More information on the installation of PaperCut NG is covered in the Quick Start section of the PaperCut NG User Manual TASK 6 Testing Testing is an important step with any software deployment project Use the following test plan to verify the setup charging rules work as expected and that users are charged appropriately Printer Related Tests OBJECTIVE To verify printers are correctly configured and supported by PaperCut NG and charging works as expected METHOD Log on to a network workstation under a standard user account and print a test documents for each test case Repeat the test cycle for all printers or printer types if many printers Test Test Criteria Print a
12. anguage Technical staff should check which drivers are available If a selection of drivers is available select according to this order of preference E Postscript any level E PCL5 E PCL6 or other PaperCut supports many proprietary GDI based drivers but where possible we always recommend standard compliant drivers Schedule downtime and ensure required information is at hand On fully patched servers a restart should not be required during installation It is however recommended that a 30 minute block of downtime be scheduled to take the pressure off during initial testing Ensure end users are aware of the potential disruption of print services Technical staff should also ensure they have technical information at hand including E Name of the domain server or an Active Directory node or LDAP settings if using LDAP servers E User name and passwords for both a network and local Administrator level accounts 6 Building A Foyer Printer Properties General Shang Ports Advanced Color Management Always available Available from Priority 1 Driver HP Laserjet 2300 Series PS X New Driver Spool print documents so program finishes printing faster Start printing after last page is spooled Start printing immediately Print directly to the printer Hold mismatched documents Print spooled documents first Keep printed documents Enable advanced printing features Printing Defaults Print
13. available on the www papercut com website EO o Tosk Moore v Touret Start S iFmish Prodeceesors Resoucetianes Shoe 10 CECEO JE 3s nov 30 Dee letade TWiT 1515 M Tlwit F1S1s M wit 3 PaperCut NG Deployment 24days Mon 8 11 10 Thu9 12 10 2 3 Understanding PaperCut NG amp i Yoj o 6days Mon8 11 10 Mon 15 11 10 ay 3 2 Review PaperCut NG s feature n 1day Mons 11 10 Mon8 11 10 IT Management EEM Management 4 2 1day Tve9 11 10 Tue9 11 10 3 IT Management a 5 3 1day Wed10 11 10 Wed 10 11 10 4 IT Management Po B T Management Policy Management Technical statt 6 3 Read technical docui 3days T u11 11 10 Mon 15 11 10 5 Technical Staff Fechoical Statt 7 2 Selection of Monitoring Mode 2days Tue 16 11 10 Wed 17 11 10 6 5 3 1day Tue16 11 10 Tue 16 11 10 IT Management Po E IT Management Policy Management Technical Statt s 3 day Wed 17 11 10 Wed 17 11 10 8 IT Management Pa E fi management PaperCut Support Technical statt 40 3 2days Tue 16 11 10 Wed 17 11 10 6 ii 2 1day Tue 16 1 10 Tue 16 11 10 IT Management Pc GM Management Policy Management Technical Staff 12 3 day Wed17 11 10 Wed 17 11 10 11 IT Management Po E iT management Poticy Management Technical Staff 43 3 7days Tue16 11 10 Wed 24 11 10 6 1 3 1day Tve16 11 10 Tue 16 11 10 Technical Statt BD Nechnical statt 15 3 1day Wed17 11 10 Wed 17 11 10 14 Technical Staff E echnical statt 16 3 1day Thu18 11 10 Thu 19 11 10 15 Technical Statt
14. cally correct answers The PaperCut NG online knowledge base is extensive and easily searchable If you are looking for a feature or best practice why not visit the Knowledge Base File Edit View History Bookmarks Tools Help e X A http www papercut com kb vy l 29 Googie sBreeeceramentye name late PaperCut Products CSI Store Prices AboutUs ContactUs Seach PaperCurt com Knowledge Base Home Main Knowledge Base fa Home Page Alasane aber Knowledge Base News Blog Products Welcome to the PaperCut Knowledge Base This site hosts a collection of questions answers articles i general information about PaperCut Downloads Support information is classified into the sections listed below Alternatively you can search the database using Store Prices keywords Senos shared accounts Search Testimonials We are adding information all the time if your question is not addressed or you have a suggestion pie a contact us About Us Release History Tmuhleshantine Transferring data from wwew papercut com Using the PaperCut Software online Knowledge Base Copyright 1999 2011 PaperCut Software International Pty Ltd All Rights Reserved 11 of 19 pynig J 8 TASK 8 Preparation for Rollout PaperCut NG is now installed and tested and much of the technical work is complete IT management should now address policy related issues user training and end user experience P
15. credit to their account E Instruct users on how they can monitor their account status and usage via the user web tools interface E Provide a general explanation of any changes to the IT use policy In small organizations it may be possible to convey this information in a single day With larger organizations or organizations where the policy change is perceived as substantial consider giving users plenty of time prior to go live Appendix H in the PaperCut NG User Manual includes a number of Example End User Information Sheets that may be used as a starting point for your own information sheets or Intranet pages End user web access configuration The user web tools interface can be quickly tailored to fit local requirements PaperCut NG provides configuration options to conveniently hide or disable selected features Take the time now to enable and disable features applicable to the local situation and requirements For example if your organization does not intend to use TopUp Pre Paid cards the card link can be removed from the web tools interface Additional details including an explanation of the options are detailed in the PaperCut NG User Manual section Customizing the User web pages Technical staff with HTML experience may also choose to tailor the look and feel of the user web tools interface Ideas include E Coordinating the page design with an existing Intranet site M Adding text on key pages to expl
16. e User Web Tools interface Set User s Credit Changing a user s restriction Select a test user in the PaperCut NG Admin Console and add a non zero amount to their account Verify the amount is applied and a transaction was recorded against the users account View transactions by clicking on the user and selecting the Transaction History tab Select a test user set their credit to zero and change their status from unrestricted to restricted Verify that printing use is denied and that the user receives the popup message Auto Scheduling Remote Access TopUp Cards Other Testing Set up rules for Quota Scheduling under the Groups section to allocate credit on a daily basis For example place a 1 00 daily allocation on the all users group Check in 24 hours and verify the credit was allocated properly to the users accounts and the event was recorded in the users Transaction History and the App Log Define New User Settings rules under the Groups section to define how new users accounts are created Add a test user to the domain Print a document from the test user account Verify that the account was created as per the defined rules Delete the test account from both the domain and PaperCut NG Repeat the first two tests from a remote system logging in using a standard web browser accessing the URL http server 9191 admin Perform this test if your organization plans on allowi
17. esting TASK 7 Issue Resolution TASK 8 Preparation for Rollout TASK 9 Deploying the Client Software TASK 10 Go live TASK 11 Completion TASK 12 Extending PaperCut TASK 1 Determining Project Scope Before diving in and installing PaperCut NG IT staff should take a few moments to consider the following questions What are my reasons for implementing PaperCut How will use PaperCut to achieve these objectives What effect will PaperCut have on my end users and any existing IT usage policy Does PaperCut fit within my budget Who else should be involved in these considerations and the implementation process PaperCut can be implemented in a number of different contro modes ranging from the minimalistic silent logging to a full user pays environment The choice of control mode will influence internal policy and procedures and this should be considered prior to full deployment It may only take a few mouse clicks to install PaperCut NG and have it up and running at the technical level but policy changes at the management level may take longer to implement Discuss this with the right people early Having buy in from all interested parties prior to deployment will ensure a successful project The PaperCut NG User Manual will give a good overview of the installation procedure and day to day operation Interested staff should take some time to read the documentation All documentation is
18. in a testing environment There is no better way of understanding how a software application works than actually installing and using the system Many large organizations may have a server or an entire network environment dedicated to testing Smaller networks might like to install the PaperCut NG trial version on a non critical desktop system running Windows XP or higher It only takes a few minutes to download and install PaperCut NG The PaperCut NG software runs unrestricted for 40 days to allow you plenty of time to evaluate the many features and functions the software has to offer If you purchase a license key later it can be added to the installed copy so you don t have to install and configure again You can download PaperCut NG from www papercut com download ng The user manual in PDF format is also available from this page Welcome to the PaperCut NG Setup Wizard This will install PaperCut NG 10 6 on your computer t is recommended that you close all other applications before continuing Click Next to continue or Cancel to ext Setup Installing PaperCut NG on a Windows Server in a Test Environment Copyright 1999 2011 PaperCut Software International Pty Ltd All Rights Reserved 3 of 19 TASK 3 Selecting the Control Mode The control mode defines how PaperCut NG interacts with the end users and controls their usage The control modes available listed in order of impact are E Silent monitoring no control onl
19. ll use the New User Settings and optionally Bulk User Actions to apply the following policy Junior Students 10 00 starting amount Restricted user Group rules setup to allocate an additional 10 00 per month allowing the user to accumulate up to 20 00 Senior Students 15 00 starting amount Restricted user Group rules setup to allocate an additional 15 00 per month Teaching Staff 0 00 starting amount Unrestricted user Amount will count down from zero and the amount will be billed back to faculty budgets in agreed proportions at the end of every semester TASK 11 Completion PaperCut NG is now controlling and monitoring your printing environment Like other important applications and network infrastructure technical staff should allocate time to check system health perform maintenance and undertake regular backups PaperCut NG is designed as a self managing system however regular backup and inspection is recommended Suggested Daily Tasks Undertake a full backup of all files located under Windows C Program Files PaperCut NG Mac Applications PaperCut NG Linux Novell papercut Use automated backup software This will ensure all PaperCut NG data files can be restored in the event of system failure or other unforeseen problems Important PaperCut NG includes its own point in time backup option however this is designed to complement rather than replace a good off disk package strategy Suggested Week
20. ly Tasks M Inspect the PaperCut NG Application Event Log App Log for any important messages or error events The system can also be configured to automatically email nominated Administrators on error level events E inspect activity logs to ensure PaperCut NG is continuing to record all activity Suggested Monthly Tasks M Check the PaperCut Software website for updates E Review your backup procedure make sure you stick to it E Review resource costs against any changes in the cost of toner paper and maintenance Ensure that end users are properly informed if prices are to change Task 12 Extending PaperCut Now that PaperCut NG is in place monitoring controlling and reporting on your printing environment why not take the time to fine tuning day to day operations and increasing service levels by offering new features Web Print As acore feature of PaperCut NG Web Print enables printing from unmanaged workgroup or user owned devices such as laptops and netbooks without the overhead of installing printer drivers and managing server authentication Printer Scripting routing redirection and user interaction Advanced Scripting increases the functionality of Papercut NG beyond what the current interface provides by allowing you to create JavaScript based recipes that fit your environments print policy requirements You can perform complex tasks such as Display a popup message if a user forgets to select duplex on large jobs
21. n Assigning Administrator level Access End User Training End user training revolves more around explaining policy changes and general awareness of the system From an operations perspective PaperCut NG will have minimal impact on end users In most cases users will just continue to use the network as they always have Consider the following briefing points when addressing end user training For Silent Active Monitoring E Consider informing users that monitoring is taking place Typically organizations that announce such a policy change see a 10 to 20 reduction in printing use as users become aware that irresponsible use is being monitored E Modify IT use policy to ensure users are aware that all activity is monitored For a Quota System E Explain why the quota system is being implemented E Detail when the system will come into effect E List how much credit is will be provided to users Explain what the allowance covers and how they can use it Provide instructions on what happens when users run out of credit e g how to purchase a TopUp Card voucher or who to contact to apply for more quota Instruct users on how they can monitor their account status and usage via the user web tools interface E Provide a general explanation of any changes to the IT usage policy For Up front Payment Systems E Explain why charging is being implemented E Detail when the system will come into effect E List how the user is to add
22. ng end users to transfer funds to other users Log on as a test user and open the browser to the URL http server 9191 user Select the transfer option and transfer funds to another account Verify the transfer is logged as a transaction in both users Transaction History Perform this test if your organization plans on using TopUp Pre Paid cards Follow the instructions in the PaperCut NG User Manual to create a test batch of 10 cards Import the TopUp card numbers the tnd file into the system Log on as a test user enter the card number and verify the equivalent value were applied We suggest run PaperCut NG in silent mode for testing purposes for a period of one week Regularly inspect the PaperCut NG Application Event Log for error messages or reported PaperCut Implementing PaperCut NG v2011 01 19 problems This testing phase can be undertaken in parallel with many of the following tasks Technical staff should take the opportunity to familiarize themselves with the application PaperCut NG Users User Details jason Mozilla Firefox File Edit View History Bookmarks Tools Help ETC XA 3 http localhost 9191 app service direct 1 UserDetails userTabs tab amp sp 3 PaperCut NG Users User Details ja User Details jason Adjustments amp Charges Transaction History A atow piter ouv sone ann Modify users credit jad View user s transactions 4
23. olicy Change Most organizations have a formal acceptable use policy or a general IT usage policy covering the use of IT equipment Smaller organization may have a usage policy that s informally conveyed by management PaperCut NG will have an effect on end users and their use of the IT equipment In a quota environment it is important to formalize the policy of when the quota is allocated and how users are expected to use it Consider modifying existing policies or documentation In many cases a simple email or notice on the Intranet site will be enough Staff Training Most organizations delegate the day to day user management tasks to selected staff Day to day user management includes E Keeping a general eye on activity and use E Manually taking money and adding credit to user accounts E Handling refunds or requests for additional quota PaperCut NG provides a special web browser based management interface designed for non technical users Even though the PaperCut NG administration web interface is simple and intuitive technical staff should dedicate some time to run through standard operations with the selected non technical staff and explain how these relate to policy and operation After training a staff member grant them access to the administration interface This step will require adding the user s name to the list of approved administrators The process is covered in detail in the PaperCut NG User Manual sectio
24. oy banis De bb d G L redaren 919 agp er epg may b i STUART 4 kae 4 Balance for jason q veww papercut com a 178 60 Summary E roroa N Sunma Kora Fintor aex De G t yem rigtory Gookmarkts pos tele 4 GE G meectocahent 919 pp eer vce spage Lnersumemary 2 bj tae 4 UNIVERSITY OF KENT Information Services Print Management Service Metals ia g ad Details Activity aga ss3sa35 a SESSE EESEBEE Balance history for tom sr Ow The PaperCut end user web interface customized and client software TASK 10 Go live Installation and testing is now complete Administration staff are trained in user account management and all users have been informed of the policy changes You are now ready to go live In a charging or quota environment this simply involves changing the users or the selected sub set of users to restricted mode and applying their initial starting credit To change the users operating mode consider using the Group All Users button in the PaperCut NG Admin Console This provides a simple way to set the users credit and privilege mode at the domain group level in one simple step Example Smithtown High School has completed testing staff training and all students are aware of the policy change On the first day of this month the quota system will come into effect Sally the network administrator wi
25. print servers In a typical network environment all printers are installed or configured on a server and then shared to users as network resources The print server can be an existing file server or a server running other software however in a large network a dedicated print server is usually recommended The print server model provides a single point of control for printer permissions and queue management as well as other benefits such as automatic driver deployment and updates Although PaperCut NG can centrally track print queues hosted on multiple computers e g locally attached desktop printers it is best practice to centralize printers onto the minimum number of systems servers Typically this involves E Ensuring network printers printers with a network interface are centrally installed on the server s and shared using standard Windows printer sharing E Network clients workstations map to the printers shared on the network E Consider networking existing directly attached printers and hosting server queues Additional information on the required setup is covered in the PaperCut NG User Manual Printers use supported drivers PaperCut NG will work with the majority of printer hardware without any additional configuration Most printers use Postscript or PCL drivers Postscript and PCL refer to the printer language used by the driver Many high end printers support multiple languages including possibly a proprietary l
26. reproductions of the move TASK 4 Pre Installation Preparation PaperCut NG requires a correctly configured network environment Most organizations with an existing Windows Domain network set up should be able to install and use PaperCut NG without any network changes Smaller organizations running peer to peer networks or large organizations with a mixture of operating systems may need to plan some changes Checklist Users have logon accounts and passwords PaperCut NG tracks user identity via their logon name It is important that each user has their own account and password and is aware that their password should remain secret By default PaperCut NG does not maintain its own users and passwords and instead uses the in built Operating System logon accounts This means that users and system administrators have to manage logon accounts and passwords for all services including internet access file permissions security PaperCut and general network computer access PaperCut does support internal users where the password can be maintained inside PaperCut but the best practice option is to always consider domain system accounts where possible Printers are hosted on a server PaperCut NG works by intercepting print jobs passing to the printer via a shared print queue Typically the hosting of a print queue is called acting as a print server PaperCut NG supports Windows Linux Novel OES iPrint and Mac OS X based
27. single page document Print a multi page document Print a color document with images If Advanced Charging options are used test other attributes such as Grayscale and or Duplex discount User Accounting Printer Accounting The Print Log lists the job as a single page and the calculated cost is correct No error messages are listed in the PaperCut NG Application Event Log The Print Log lists the job with the correct page count and the calculated cost is correct No error messages are listed in the Papercut NG Application Event Log The Print Log lists the job with the correct page count and the calculated cost is correct No error messages are listed in the Papercut NG Application Event Log The Job Log lists the job with the correct calculated cost No error messages are listed in the PaperCut NG Application Event Log Verify that all printed test documents are listed under the correct user account and that the page count and account balance associated with the user s account have changed accordingly Verify that all printed test documents have increased the printer s page count counter Operational Tests OBJECTIVE To verify user management and related tasks work as expected METHOD Perform common user management tasks and verify the operations work and log as expected Perform each of the following tests in the standard PaperCut NG Administration Console and then repeat the relevant tests in th
28. uest additional quota via management approval or in an education environment it is common to sell users additional quota via TopUp Cards Example Smithtown High School provides students with 5 00 a week to cover printer use If users need additional quota they can purchase a TopUp card from the school cafeteria or library The Up Front Payment Model Full up front payment environments user pays are used in some schools and universities Users start off with a balance of zero and need to add money to their account before access to printing services is granted Often TopUp Pre Paid cards a voucher system are used as a convenient way to manage the payment process The selection of a control model will undoubtedly have IT usage policy repercussions Changing from one control mode to another is an easy process and simply involves changing the way PaperCut is configured Once an organization selects a control mode they are not forced to continue with the same control mode and can vary their approach at any time PaperCut does not impose any restrictions on this policy decision however change of control policy may prove to be controversial For example moving from a previously free service to a full user pays model A common compromise is to phase in the change by first moving to a quota system with a free quota allocation then move to a full user pays model at a later date Take the time now to consider the policy and political
29. y monitoring E Active monitoring enforcement of print policies E Simple quota system E Quota system with user pays top ups E Up front payment Silent Monitoring In the silent monitoring model all users have unrestricted privilege so printing access is never denied PaperCut NG will continue to silently collect statistics on activity and its associated cost All data is reportable and available via PaperCut NG s administration interface Silent monitoring mode is popular in a business environment where management needs information on user activity Active Monitoring A variation of silent monitoring is active monitoring n this mode in addition to simple logging administrators may implement active features such as E Prompt and ask the user to confirm if they don t print a job in duplex E Display a popup and discourage printing of emails E Mention print policies in popup s such as web pages should no be printed in color E Push out environmental impact information to inform the user of their usage The Quota System The majority of organizations that adopt PaperCut NG choose to implement a quota system Under this model users are allocated a budget on either a daily weekly or monthly basis It is then the user s responsibility to manage their own usage to stay within their allocated allowance Once the allowance is exceeded access to the printing resources is denied Some organizations will allow users to req
Download Pdf Manuals
Related Search