LockLizard Safeguard Secure PDF Viewer
Contents
1. 24 What happens when I change or upgrade my computer Do need a new license 24 Upgrading Gomplut rs erasini cease saacedeen A E Ia a EE N 24 GhHanging COM PULCNS sasuai 24 How do open a PDC document directly from Internet Explorer or any other browser 25 Chapter 4 Troubleshooting cccecsceceseescesseeeenseseeneesenseesenneesenseeseneees 26 Error Message We cannot connect to the license server by Internet Please check that you are connected or that a firewall is not stopping this connection sorissawecscscsuctvaetanneswevanccvdiaecuddnonuavsuwcxdesunnehe odnuubwuaddevawrcsnas eu EnEn EnEn ntre ereenn 26 When go to register my license file it tells me the server is UnNavailable cccccccecceesseeeeeeeeeaeeeeseeeeeeaneeseeeeeeeaaas 27 When trying to register get the error message License check failed server returned 407 response code 27 Error message when registering License Check Failed Server Returned 302 Response code 27 Error message Server Response code 504 iu sciiciciccsissesesasevesccessuesdvaiuavivssdastevesdvavedousvsiewsieww isles cedsereieveseuniegeteneunveiondss 27 The license file have received has an extension of mim not llv change it to Ilv but still cannot register 27 The requested URL_LockLizardLicensing_CheckLicense was not found on this server sseeeeeeeeeeesee2. LockLizard Safeguard Secure PDF Viewer Product Manual for Windows Lizard Safeguard POF VIEWER LockLizard www jocklizard com Version 2 5 Revision 1 18 www locklizard com Table of Contents Chapter 1 Installation amp Registration cccsssccssseeseeseeseneeseeneeseneeeees 3 MOUCHO PPP E29 A ERE E CE EE E 0A E OE Re A P OIE 3 installation FP FE FCOUISMCS saxiemersucossancncsuaazeereaaeseaadea e i r aii 3 installing th VIWE 2220222206 E A dA ARC C ACACA ie deca eece cian E vas 4 Firewall messages displayed during installation ccccccccsseeeeeeeeeeeeeeeeseeeeeeeeseeeeeeeeesseeeeeeeeeas 6 SENT remote LSTA AU OMe ecseases 2008050600060131 e saalcadecetinauis tas EE E Marta PAS 7 Managing Proxy Seting St avis acs Sse O ia seamed oer acte drac 9 AUTOMATIC CONTIGUFATION SENpPL seoses ne a a a aa aaaea 10 Proxy server manual entry settings cccccsseeeeceeeeeeeeeseeeceeeeeeeeeeeeeeeageeessageeessaeeeessegeeseas 10 Registering the Viewer license cccccccccccccoooccoooconnooccnnoonnnnonnnnennnnnennnnnnnnnnn ea 12 Immediate REGIStrAtION cccccccccssseeeeeceeeseeeeecaueseceeceeuseeecessauseeeesesaueeeesseuaueceesssaageeeessageeeees 13 Save license file and then Register ccccccccccececeeeeeeeeceeeeeeeseeeeceeeeeeeseeseeeeeeeeseseaseeeeeeeeesaaas 13 Zipped license files and registration cccceeeeccecceesseeeeeceeeseceeeeeeeseeeeseeeeeeee
3. OK button Then double click on the safeguard_v_license Ilv file this file is revealed when the unzip process has run La 1 NOTE Firewalls may rename file extensions Some firewall products may have renamed the zip file and you may have to approve running it to reveal the license file contents Zone Alarm for example renames zip files with a zm9 file extension You can either double click on this file and Zone Alarm will run asking you whether you want to view the contents or you can save the file to disk rename the file extension back to zip and then double click on it Web based email systems and registration With web based email systems where you view your emails through a web browser you will need to save the license file to disk before double clicking on it so that the license process can be executed locally LockLizard Safeguard Viewer Manual version 2 5 Revision 1 18 LockLizard Ltd 2007 Page 13 of 30 Successful Registration At registration time checks are made to see if your customer account exists when it becomes valid and the documents publications you are allowed to access Once you have successfully registered the following dialog is displayed Registration successful 1 Thank you You have successfully registered For accessing protected documents created by LockLizard Support email address supportmlocklizard com Diagram 11 Successful registration message You will now
4. Please use the Contact Service Support option from the Help menu wherever possible so that important version and machine details are given to your publisher Error Message We cannot connect to the license server by Internet Please check that you are connected or that a firewall is not stopping this connection This error message will be displayed if either a firewall or proxy is stopping the Safeguard Viewer from getting to the Internet If you are behind a company firewall then your IT department may have to configure the firewall to accept an outbound connection for the viewer program pdcviewer exe on the appropriate port and allow access to the LockLizard licensing server The information for the server your publisher is using is displayed in the license file and can be viewed with Windows Notepad or a similar application If the URL is https Awww locklizard license1 co uk 8444 LockLizardLicensing IP address 82 165 43 29 then port 8444 is used for secure traffic and port 8080 for non secure traffic If the URL is hitos www locklizard license2 co uk LockLizardLicensing IP address is 87 106 7 187 then port 443 is used for secure traffic and port 80 for non secure traffic J NOTE If you decide to disable your software firewall to register the viewer software then remember you must reboot your computer before it will take effect software firewalls remain memory resident even after you disable them In t
5. be able to view documents and publications you are licensed for If you are not connected to the Internet at the point of registration then you will receive an error message and you will have to start the process again mn te NOTE Please make sure you retain a copy of the license file in case you need to recover the system after a disk crash or when updating to a new system when you will need to register your license again Registration issues and firewalls Safeguard Viewer uses port 8444 or 443 to securely address using HT TPS the relevant administration server for the publisher whose product you have ourchased You must therefore make sure that if your company has a hardware firewall in place or you are running a software firewall that port 8444 or 443 is opened The information for the server your publisher is using is displayed in the license file and can be viewed with Windows Notepad or a similar application If the URL is https Awww locklizard license1 co uk 8444 LockLizardLicensing IP address 82 165 43 29 then port 8444 is used for secure traffic and port 8080 for non secure traffic If the URL is hitos www locklizard license2 co uk LockLizardLicensing IP address is 87 106 7 187 then port 443 is used for secure traffic and port 80 for non secure traffic If your license file says port 8444 then click on the following URL https Awww locklizard license1 co uk 8444 LockLizardLicensing writer_admin jsp to find
6. out if you can access this port LockLizard Safeguard Viewer Manual version 2 5 Revision 1 18 LockLizard Ltd 2007 Page 14 of 30 If you see a LockLizard branded web page then port 8444 is open and you should be able to successfully register Safeguard Viewer If you receive a blank screen or a browser error message page i e this page is unavailable or cannot be displayed then port 8444 is closed and you won t be able to register Safeguard Viewer NOTE FOR EVALUATORS If you are evaluating Lizard Safeguard then Safeguard Viewer uses port 443 to securely address using HTTPS the LockLizard administration server The server URL is hitps www locklizard license2 co uk LockLizardLicensing and the IP address is 87 106 7 187 You must therefore make sure that if your company has a hardware firewall in place that port 443 is opened This is the standard port number for a HTTPS port so most likely it will already be open Firewall messages displayed during registration Some firewalls or anti virus products may display the following message window or similar during registration This notifies you that Safeguard Viewer is trying to access the Internet foneAlarm Security Alert REPEAT PROGRAM PDOCVIEWER EXE is trying to access the Internet Identification Unknown Application POCVIEWER EE Destination IP 4 46 224 2 DNS View Properties More Information Available This program has previously asked for Internet access Smar
7. you should enter in the page range edit box to print the first 10 pages the last 10 pages and page 25 of a 210 page document 1 10 200 210 25 There is no special order between a single page and a page range meaning that they can be mixed For example 1 10 23 24 or 23 1 10 24 The only difference between these two selections is the order in which the pages are printed If you have checked the reversed option checkbox then please remember that the inserted page range will be printed reversed For example 1 10 will be printed starting from page 10 and ending on page 1 LockLizard Safeguard Viewer Manual version 2 5 Revision 1 18 LockLizard Ltd 2007 Page 21 of 30 File Sizes supported Safeguard Viewer supports files of up to 200Mb in size Since files are decrypted in memory file opening times will depend on your computer environment Examples of expected timings for very large file size handling are given below CPU O S Memory File size Load time P4 2 6 GHz Win 2k 1 Gb 200 Mb 75 minutes P4 3 4 GHz Win XP Pro 1 Gb 200 Mb 5 minutes Celeron 1 3 Win XP Pro 512 Mb 200 Mb 4 5 minutes These are not guaranteed timings but guidelines so that you have an indication of anticipated opening times when attempting to handle very large scale protected files and the impact on slower machines or lower memory systems Program Updates Once a week Safeguard Viewer will check with the LockLizard Administration server to see if any new up
8. 007 Page 23 of 30 Chapter 3 FAQs This chapter covers frequently asked questions on Safeguard Viewer a U NOTE When the viewer is running Windows print screen is disabled by default and cannot be used by any programs whilst the viewer remains active If you are running a screen grabber application you may be asked to close it whilst the viewer remains active Do have to be connected to the Internet in order to view secure PDF documents This depends on the controls set by the publisher They may require that you connect to the Internet every time you view one of their documents or that you connect every n number of days or that you don t need to connect to the Internet at all If the publisher has limited the number of times you can print a document then you will be required to connect to the Internet each time you attempt to print Where do buy a license from to view protected PDF documents From the relevant publisher If you do not have a license for a pdc file the viewer will display a message from the publisher telling you how to contact them What happens when I change or upgrade my computer Do I need a new license Upgrading Computers Safeguard Viewer can be re installed on the same computer without you having to request an additional license from your publisher When you re register with the old license details the viewer software checks with the administration server certain details and lets
9. 117542 and any person or entity that is making use of a LockLizard product for the purpose of using files compliant with do not accept the agreement Diagram 2 License agreement LockLizard Safeguard Viewer Manual version 2 5 Revision 1 18 LockLizard Ltd 2007 Page 4 of 30 ie Setup Lizard Safeguard PDF Viewer Select Destination Location Wh hould Lizard Sat d POF i be installed ere should Lizard S afeguar iewer be installe Leckiirard Setup will install Lizard Safeguard POF Viewer into the following folder To continue click Next f you would like to select a different folder click Browse C Program Files Lizard Safeguard POF Viewer At least 10 3 MB of free disk space is required Diagram 3 Safeguard Viewer Installation folder 15 Setup Lizard Safeguard PDF Viewer Select Start Menu Folder Where should Setup place the program s shortcuts ii a Locklizard F Setup will create the program s shortcuts in the following Start Menu folder To continue click Next f pou would like to select a different folder click Browse Lizard Safequard POF Viewer Cancel Diagram 4 Safeguard Viewer Installation Settings 15 Setup Lizard Safeguard PDF Viewer EEE Ready to Install Setup is now ready to begin installing Lizard Safeguard POF Viewer on your E a i j LockLizard Click Install to continue with the installation or click Back if you want to review or change any setting
10. am Always ask before opening this type of file While files from the Internet can be usetul some files can potentially harm Your computer IF you do not trust the source do not open this file What s the risk Apple Mac users can download t http ewww locklizard com Downl Diagram 10 Safeguard Viewer Registration Email and License file LockLizard Safeguard Viewer Manual version 2 5 Revision 1 18 LockLizard Ltd 2007 Page 12 of 30 Immediate Registration To register double click on the Ilv file in your email application select the Open option and then the OK button Double clicking on the safeguard_v_license Ilv file invokes the registration process and registers you with the publisher A message dialog confirms successful registration Save license file and then Register Alternatively you can right click on the license file attachment and use the save as or save to disk option to save the license file to disk You can then double click on the license file in Windows File Explorer to register Zipped license files and registration The license file is also contained in a zip file so that it does not get stopped or altered by firewalls or corrupted by mail applications during transmission If you cannot register using the llv license file for any reason then use the one contained in the zip file Double click on the zip file in your email application select the Open It option and then the
11. ard Safeguard Viewer Manual version 2 5 Revision 1 18 LockLizard Ltd 2007 Page 19 of 30 Page up down controls id 4 gt Pl You can navigate around a document by using the page controls in the toolbar page controls down the right hand bottom side of the viewer scroll bar scrolling with your mouse page up down keys on your keyboard These controls are also available from the Document menu gt 100 Document display size zoom 100 You can change the document display size in the toolbar by selecting the minus or plus buttons selecting a value from the pull down list box entering a custom value directly into the field If you enter a value into the field then you must press the enter button on your keyboard in order for it to take effect The document display size can also be altered using the Zoom options off the View menu Navigation buttons History navigation buttons next and previous buttons are available on the toolbar and the vertical scrollbar These are useful to use if the documents you are viewing have links in them to other pages Once you have pressed on a link you can then use the previous button to go back to the page you were previously viewing The history cache will hold a maximum of 50 viewed pages Scrolling options By default documents are displayed in continuous scrolling mode If you want to scroll one page at a time then select the Single Page option fr
12. ckLizard Ltd 2007 Page 11 of 30 Registering the Viewer license Before you can start viewing secure PDF documents you must first register your license with your publisher C NOTE Connection to the Internet is required You must be online to the Internet during the registration process because it updates the registration control service in real time If you do not have an Internet connection then you will receive an error message and you will have to start the process again You will have already been sent an email from your publisher containing your license file Safeguard_v_license Ilv Z LockLizard Safeguard Secure PDF Viewer Registration File Edit View Tools Message Help NY s amp xk F O O V Reply Reply All Forward Print Delete Previous ext Addresses From infomlocklizard com Date 31 October 2006 13 52 Ta support locklizard corm Subject LockLizard Safeguard Secure POF Viewer Registration Attach safequard_v_license zm9 337 bytes safequard_y_license lly 172 bytes Viewing LockLizard Safeguard Secure PDF Files The following is your registration iq LockLizard Mail Attachment There are two steps installing th Do you want to open this file ge Name safeguard _license lly Installing the Viewer Type LockLizard Safeguard PDF Viewer License Download and install the Viewer f 1 Click on the following link ht 2 Save the Safeguard POFView 3 Double click on the progr
13. connection is made to www locklizard com function FindProxyForURL url host if ShExpMatch url http www locklizard com return PROXY 192 168 1 1 8080 else return DIRECT Proxy server manual entry settings To manually enter proxy settings check the Use proxy checkbox and then enter the address the proxy requires in the Proxy address field Your IT support group will be able to tell you the address you should enter here Also ask them if you need to enter a specific port address LockLizard Safeguard Viewer Manual version 2 5 Revision 1 18 LockLizard Ltd 2007 Page 10 of 30 Safeguard Viewer uses port 8444 or 443 to securely address using HT TPS the relevant administration server for the publisher whose product you have purchased for internal systems this corresponds to the documents you are authorized to use If your internal system requires the use of a different port for the connection you must enter it in the Proxy port field The information for the server your publisher is using is displayed in the license file and can be viewed with Windows Notepad or a similar application e lf the URL is https www locklizard license1 co uk 8444 LockLizardLicensing IP address 82 165 43 29 then port 8444 is used for secure traffic and port 8080 for non secure traffic e lf the URL is https www locklizard license2 co uk LockLizardLicensing IP address is 87 106 7 187 then port 443 is used for s
14. dates are available If updates are available the Viewer software will ask you whether you want to download and install the new updates You can also check for updates on a more regular basis by using the Check for Program Updates option from the Help menu NOTE In order to install any updates you will need the appropriate Windows user rights to update the Windows Registry and the Safeguard Viewer program installation folder LockLizard Safeguard Viewer Manual version 2 5 Revision 1 18 LockLizard Ltd 2007 Page 22 of 30 Document controls The publisher may have placed controls on the document that require you to connect to the Internet whenever you want to use a document or connect occasionally and the viewer will automatically enforce those controls The publisher may only have licensed you to view a document for a specific number of times If that is the case you must be connected to the Internet in order to view the document You may or may not be able to print a document the print icon therefore may or may not be enabled and or printing may be limited to a number of copies When you print a document a watermark image or text may be displayed on the printed document Details of when your account expires if ever and when the document you are viewing expires if ever are displayed at the bottom of the viewer window in the status bar LockLizard Safeguard Viewer Manual version 2 5 Revision 1 18 LockLizard Ltd 2
15. e enabled on this port If your network administrator does not allow traffic on this port then you can use port 8080 instead To do this edit the license file using Notepad and change HTTPS to HTTP and port 8444 to port 8080 and save the file Then use the Remove Keystore option from the Windows Start menu gt Programs gt Lizard Safeguard PDF Viewer menu Once you have done this double click on the license file to register If the license file already uses port 8080 then please check with your network administrator that inbound and outbound traffic is enabled on this port An error has occurred while retrieving document access key Unexpected end of file from server The most likely reason for this is that the viewer is loosing packets due to a poor or inconsistent Internet connection Open a DOS Command Prompt window and type ping 2000 t https www locklizard license1 co uk The command ping 2000 sends requests for packets of 2000 bytes unlike the basic ping command that only uses 32 bytes of data The command will display the response time and packets If packets are being lost the viewer can t check with the server for license rights and the decryption key can t be properly downloaded lf this is the case you will need to check your connection and retry when it is stable Show this problem the packets loss over a ping command to your ISP or if you are part of a private company network then you need to get the net
16. ecure traffic and port 80 for non secure traffic If your internal control system requires authentication at the firewall then check the Proxy Authentication checkbox and enter in the fields provided the username and password that your IT department have allocated to access the firewall service If you do not supply the Proxy authentication data username password but the proxy server requires authentication a dialog box asking for the username and password will be automatically displayed when Safeguard Viewer tries to connect to the Internet lf the Use Proxy check box is not checked then the viewer will use the Internet Explorer settings for the Internet connection assuming the proxy settings are defined in IE A NOTE If the viewer is running whilst you have been adding or changing proxy settings then it must be restarted or the current document reopened to apply the modified proxy settings You only need to run the utility once unless someone decides to change your internal proxy settings and they cannot be automatically picked up by the viewer software mm J NOTE If you are evaluating Lizard Safeguard free 15 day trial then Safeguard Viewer uses port 443 to securely address using HTTPS the LockLizard administration server The server URL is https Awww locklizard license2 co uk LockLizardLicensing and the IP address Is 87 106 7 187 LockLizard Safeguard Viewer Manual version 2 5 Revision 1 18 Lo
17. ed document will not be displayed LockLizard Safeguard Viewer Manual version 2 5 Revision 1 18 LockLizard Ltd 2007 Page 18 of 30 Viewer controls Safeguard Viewer uses familiar document controls so you can simply navigate your way around a document Less familiar controls are explained below Searching for text This option can be found from the Document gt Find Text menu item or from the icon in the toolbar NOTE The find dialog can be resized Find what locklizard Find Next Options Start from Direction ET Match case Match whole word only _ Show search results dialog Diagram 17 Find dialog If you want a list of the search results select the Show search results dialog checkbox When the search has finished the following dialog box will be displayed where you can select from individual instances of the word you are searching for Options Start from Direction Oup Down Match case Match whole word only Find in all pages Find in all pages result Page Found oo Wwe don t Use inse oo We don t Use inse Jo printing n number opened the custocustomer and if s Jo printing n number Jn the printing side you can ch Jo printing including the nu oot Watermarking on printing and or viewing Have spec cannot be used when printing through the viewer ap oot Allow Printing Diagram 18 Find results dialog LockLiz
18. ed in previous versions of the Safeguard Viewer Check the box and select allow or the equivalent for your product LockLizard Safeguard Viewer Manual version 2 5 Revision 1 18 LockLizard Ltd 2007 Page 6 of 30 Silent remote Installation In corporate environments it may be a requirement that your IT department install applications programs and not you as the user Corporate IT departments often use system administration programs to remotely install software onto the desktop These tools often do not process messages that an end user would have done because they will use all the default settings for the system To support IT department deployment we provide a silent installation mode to facilitate their ability to carry out automatic installs As an end user you might also wish to use this facility in order to save time To run Safeguard viewer in silent installation mode without any dialogs displaying the setup must be launched using the Windows Run command and the VERYSILENT parameter Example of use SafeguardPDFViewer_v25 exe VERYSILENT Alternatively if you would like the installation progress window to be displayed but none of the other dialogs wizard and background window then you can run Safeguard viewer with the SILENT parameter Example of use SafeguardPDFViewer_v25 exe SILENT Note from the Windows Run command you will need to specify the path of the exe file so the example above might be entered as foll
19. eeeeeeeeneees 28 Can t connect to server www locklizard license co uk Error 12003 An extended error was returned from the server 28 We cannot register your account because the server iS NOt AVAIIADIC ee cecececesseeseeeeeeeseeceeeeeeeaaeeseeeeeeeananseeeeeenaaes 28 An error has occurred while retrieving document access key Unexpected end of file from server 28 Error message You do not have the correct key that is required to decrypt this document is displayed but you have been given access to the COCUMEN cccccccccceccesesseeeeeeeeeeeeceasaaaueessuseececeeeeesessaeaueaaeeeeeeeeeesessaaaaaagseseeseess 29 Error message Acrobat could not open lt filename gt pdc because it is either not a supported file type or the TE NaS Deen COM MD Ea o aE arate SA T P A O DN S OA T NTA ND DO A MOTA AE N 29 Error message You need to register with the publisher before you can view any protected documents 29 Error 1284 68 Can t connect to server www locklizard license1 co uk Error 0 The server response could not be parsed Please check your internet CONNECTION ANC try AGAIN ccccccsseeeeeeeeeeeneeeeeeceeaeeeeeeeeeeeaeauseeeeseesaaaneees 29 LockLizard Safeguard Viewer Manual version 2 5 Revision 1 18 LockLizard Ltd 2007 Page 2 of 30 Chapter 1 Installation amp Registration Introduction Lizard Safeguard Secure PDF Viewer enables you to view protected PDF files that have b
20. een published in PDC format Safeguard Viewer is a standalone application that controls what you can do with protected PDF files for example how long you can view them for whether you can print them etc These document controls are set by the publisher of the document and cannot be altered by yourself All trademarks of Adobe Systems Incorporated are acknowledged as are any other trademarks referenced in this manual Installation Pre requisites Please note This manual only covers the installation of Safeguard Viewer on Windows platforms For installation of Safeguard Viewer on Macintosh computers please refer to the Lizard Safeguard Macintosh OS X manual Safeguard viewer is compatible with the following Windows platforms e Windows 2000 2003 XP Vista The following software must be installed before installing and running the viewer software e Internet Explorer v6 0 or above for HTTPS support NOTE Whilst IE must be installed on the computer this is the default for all Windows platforms it does not have to be set as your default browser NOTE Installation Rights You need to have rights to install the viewer software and be able to write to the Window registry and the Windows system32 folder regardless of your Windows account type If you don t have rights to install software to write to the windows registry then you can t install the viewer Normally you can install software from any Windows account t
21. ek E_2006_23 pdc E My Computer E TE noprint 2 0 45w pdc E Se ACER C TEIPDF_Encryption_and_Security5 pdc 890fdcfc7 e0cc214dcec TEYPDF_Encryption_and_Security pdc gt E H BIH l u PDF Print degraded Diagram 14 Windows File Explorer x Name Date Modified 11 08 2006 01 35 03 02 2006 14 35 08 02 2007 19 43 04 10 2005 13 19 2710112006 01 09 The protected PDF file is decrypted and displayed in the Safeguard Viewer As an example you might see something like this t LockLizard Safeguard secure viewer C PDF files LockL_izard_Secure_PDF_Writer_v25 watermark pdc ba File view Document Help w Id d is Dl D i B H F x LockLizard J Chapter 1 Introduction Encrypting PDF Files Customer and Document expir J Complete off line Protection Customizable Message Text amp Watermarking Features Lizard Safequard for internal cc J Chapter 2 Installation Pre requisites J Installing the Writer Proxy Settings Registering the Writer Chapter 3 Protecting PDF File Pre requisites Protecting PDF Files Document Rights Title J Expires J Check Validity J Document Access methods Changing document expiry Protection of multiple PDF files J Chapter 4 The Administratior Administering Customer Accour Creating Customer Accounts Importing Customer Details Showing Customer Accounts J Searching Cust
22. ense file so that you can access any documents that you purchased with the second user name However if you purchased multiple documents from and always entered the same user information each time then you will only need to register once You will automatically have access to all protected documents you have purchased Registering with different publishers lf you have purchased protected documents from different publishers you will need to get a viewer license from each publisher before you can access their document s You do not need to install the viewer software again Messages displayed if you have not registered If you try to view a protected PDF file before you have registered the following dialog box or similar is displayed Lockl izard Safeguard secure viewer X You are not authorized to view this protected document Please purchase this From www mycompanyname com or email sales mywcompanyname com For more information Diagram 13 Registration required dialog LockLizard Safeguard Viewer Manual version 2 5 Revision 1 18 LockLizard Ltd 2007 Page 16 of 30 Chapter 2 Viewing Protected PDF Files To view a protected PDF file PDC file double click on it in Windows File Explorer PDF files File Edit View Favorites Tools Help rack JJ search E Folders E Type Secure POF file Secure POF file Secure POF file Secure POF file Secure PDF File Folders E E My Documents Poles a Newswe
23. eseeeeeeeeseeeseeeesaeaees 13 Web based email systems and reGiStratiOn cccccccccccsseeeceeeeeeeeeceeeceeeseeeeseeeeeeeesseaeseeeseaeaees 13 Suc ssiul Reg talonni 14 Registration issues and firewalls icaicncdeincducdestthunsGiescad inant suitbivtananndiwidan Vouatened ied tanedsantawsn ixedea tees 14 Firewall messages displayed during reQiStration ccccceecseeeeeeeeeeeeeeeeeeeeeeeeeeeaeeeeesesaaneeees 15 Registering with a publisher more than ONCE cccccseeceeceeeeeeeceeseeeeaeeeeeeaeeeeeeueeeessneeesnaeess 16 Registering with different DUDIISNENS ccccecsssceccesseeeceeeseeceeesceceaueeecsaseeseeseeeessseeessaaees 16 Messages displayed if you have not registered ccc eeeeeeee cece ee eeeee reese eeeaaaaeeeeeeeeeaaaaaeeeeeeees 16 Chapter 2 Viewing Protected PDF Files c ssseccesseeceeseecenseeeensees 17 Firewall anti spyware messages displayed when viewing docuUments 18 VIEW CN CONOIS 2400520232222200 n e badala Etna eE E a a A 19 File SIZES SUDO ON CO aiia e a r eae a EN 22 Program UpdaleS 24 2009542420022002 e aaa a e e 22 D c mMmENtCOMTOIS morasksnrgeia n a a L as ean A ited Ss 23 Chapter 3 FAQS inania e Pray eerie diede ee mir adadad iada 24 Do I have to be connected to the Internet in order to view secure PDF documents 24 Where do buy a license from to view protected PDF document
24. he Internet at this point If access is allowed then the decryption key is transparently relayed from the publisher to the viewer and you will be able to view the document If not a message will be displayed telling you how to contact the publisher in order to purchase the document Firewall anti spyware messages displayed when viewing documents The first time you view a protected document your firewall anti spyware product may display the message or a similar one below foneAlarm Security Alert SUSPICIOUS BEHAVIOR PDOCVIEWER EXE is attempting to monitor user activities on this computer If allowed it may try to track or log keystrokes user input mouse movements clicks web sites visited and other user behaviors Application POCYIEWER EE View Properties SmartDefense Advisor i Smart efense Advisor i not available for this D alert type r Apply this setting to all suspicious behaviors exhibited by this application Diagram 16 Software firewall message dialog Safeguard Viewer does NOT monitor mouse activity characters entered web sites visited etc on your computer It just checks whether its own processes are running and you have to allow it to do this in order to view protected documents Check the box apply this setting to all suspicious behaviors exhibited by this application and select the Allow button A NOTE If you select the Deny button then the viewer window will be minimized and the protect
25. he case of proxy servers proxy settings are automatically picked up from Internet Explorer by the viewer software but there may be occasions when this information is incorrect or unavailable and you will have to manually enter proxy settings in Safeguard viewer LockLizard Safeguard Viewer Manual version 2 5 Revision 1 18 LockLizard Ltd 2007 Page 26 of 30 Off the Windows Start menu gt Programs gt Lizard Safeguard PDF Viewer gt Proxy Settings is where you enter this information See proxy settings Once you have registered the viewer it does not need the proxy settings again unless someone decides to change your internal proxy settings When I go to register my license file it tells me the server is unavailable Please try registering again If the problem continues then the most likely reason for this is that you are using a proxy to access the Internet Make sure you have entered the correct proxy settings and then try again See proxy settings When trying to register I get the error message License check failed server returned 407 response code The most likely reason for this is that you are using a proxy to access the Internet Make sure you have entered the correct proxy settings and then try again See proxy settings Error message when registering License Check Failed Server Returned 302 Response code This message is displayed when the URL for the licensing server is redirected by a proxy server T
26. he most common reason for this message is that your organization strictly controls access to web sites and the LockLizard Licensing server has not been added to the authorized list Error message Server Response code 504 This error message is displayed if access to port 8444 is blocked Safeguard Viewer needs this port open so it can communicate with the server Please check with your company s network engineers that this port is open If you are evaluating Lizard Safeguard then this error message is displayed if access to port 8080 is blocked The license file have received has an extension of mim not llv change it to llv but still cannot register This is because you are using AOL or IM as an email client and AOL IM has corrupted the license file and changed the file extension Use the llv file contained in the zip file instead Save the zip file to disk unzip it and then double click on the llv file LockLizard Safeguard Viewer Manual version 2 5 Revision 1 18 LockLizard Ltd 2007 Page 27 of 30 The requested URL_LockLizardLicensing_CheckLicense was not found on this server displayed if a proxy is running Can t connect to server www locklizard license co uk Error 12003 An extended error was returned from the server We cannot register your account because the server is not available The most likely cause for these error messages is that access to port 8444 is blocked Outbound and inbound traffic must b
27. om the View gt Page Layout menu Viewing multiple pages book format If you want to view pages side by side just like in a book then select the Page Layout gt Facing option from the View menu You can adjust the document display size until you see the pages fully on the screen Menu bar display If you have unchecked the view menu bar option and the toolbar option and would like the menu bar to re appear then press the escape key ESC on your keyboard LockLizard Safeguard Viewer Manual version 2 5 Revision 1 18 LockLizard Ltd 2007 Page 20 of 30 Full screen mode E The combination keys Ctrl L can be used to switch between full screen mode and normal mode LI This option is also available from the View menu and by pressing the button on the task bar Whilst in full screen mode Ctrl F can be used to display the find search dialog Printing Controls The page range edit box may contain any of the following a page range e g 2 50 a single page number e g 23 multiple page ranges e g 2 50 65 90 110 135 multiple single pages e g 23 34 45 67 NOTE Multiple page ranges and page numbers MUST be separated by a semicolon The page range edit box will only accept e numbers Oto 9 e the minus sign page range separator e semicolon for distinguishing multiple ranges pages Please note that all other characters will be ignored including the comma as a separaior The following example shows what
28. omer Accounts Managing Publications Managing Documents Lg Setting the Support Email Addr Chapter 5 How customers vie J Document Issues Chapter 6 Distributing Docurr Sending documents to custome Customers downloading docume J Summary Customers downloading the Fre Chapter 7 FAQs J How does Lizard Safeguard diff J How secure is Lizard Safeguard Is your application open to pas Do I have to upload my docume Do you host my secure PDF doc J Where can I publish my securec J Can users change my document Is there a limit to the number of J Can I tell people where to buy lt Can my customers distribute pri J How can I control document ex J Why would I want to set custor LockLizard Safeguard Secure PDF Writer Product Manual Lizard Safeguard POF WRITER op LockLizard Version 2 5 Revision 1 03 Vie mant Fo niwe nracnects fcr Su E a Account newer expires Diagram 15 Safeguard Viewer with protected PDF document LockLizard Safeguard Viewer Manual version 2 5 Revision 1 18 LockLizard Ltd 2007 N Ua jea joe juaj lt Document never expires Page 17 of 30 When you view a secure PDF document PDC file for the first time the viewer software will check if it has the correct key to view it If it does not the viewer will check with your publisher s administration server to see if you have been granted access to the document you MUST be connected to t
29. ows C Downloads SafeguardPDF Viewer_v25 exe silent Disabling Automatic Updates You may want to disable the auto update checker from running if your users are in a locked down network environment and cannot install any software on their desktops In such an environment if a regular user attempts to update the viewer software then they will receive an error when the installation fails since the viewer software is unable to update the Windows registry Example of use disable automatic update checks SafeguardPDFViewer_v26 exe UPDATE 0 Example of use enable automatic update checks SafeguardPDFViewer_v26 exe UPDATE 1 Note Even if automatic update checks are disabled users can still manually check for updates using the Check for Program Updates option on the Help menu LockLizard Safeguard Viewer Manual version 2 5 Revision 1 18 LockLizard Ltd 2007 Page 7 of 30 License File Registration Once the viewer software has been installed you can register a license file from the command line Windows Run command Example of use PDCViewer exe C Licensefiles MyLicenseFile lv silent Note from the Windows Run command you will need to specify the path of the exe file so the example above might be entered as follows C program files lizard safeguard pdf viewer PDCViewer exe C licensefiles MyLicenseFile Ilv silent Important note The license file will be registered with the LockLizard Administra
30. s Destination location C Program Files Lizard Safeguard POF Viewer Start Menu folder Lizard Safeguard POF Viewer Install Cancel Diagram 5 Safeguard Viewer Installation Confirmation LockLizard Safeguard Viewer Manual version 2 5 Revision 1 18 LockLizard Ltd 2007 Page 5 of 30 15 Setup Lizard Safeguard PDF Viewer Lizard Safeguard Completing the Lizard Safeguard Smal AVAU POF Viewer Setup Wizard Setup has finished installing Lizard Safeguard POF Wiewer on pour computer The application may be launched by selecting the installed icons Click Finish to exit Setup pfo LockLizard Finish Diagram 6 Safeguard Viewer Installation complete Firewall messages displayed during installation During installation your firewall or anti virus software may prompt you with the following or similar message window foneAlarm Security Alert SUSPICIOUS BEHAVIOR is HVO4T tmp may be trying to prevent HKLD from running each time your computer is started by modifying the registry key HKLM SOFTWARE MICROSOFT WINDOW S CURRENTVERSION RUN Applications is HYO4T trip View Properties SmartDefense Advisor SmarrkDetense Advisor i not available for this KA alert type r Apply this setting to all suspicious behaviors exhibited by this application Diagram 7 Firewall message window during installation During installation Safeguard Viewer prevents the process HKLD exe from running which was us
31. ssage still appears then the most likely reason is that you tried to register the viewer software over a VPN which will not work you MUST have a direct Internet connection Delete the keystore off the Windows Start menu select Programs gt Lizard safeguard PDF Viewer gt Remove Keystore and then try registering again this time using a direct connection to the Internet Error 1284 68 Can t connect to server www locklizard license1 co uk Error 0 The server response could not be parsed Please check your internet connection and try again This message is displayed if the server response is truncated the data sent from the server gets corrupted This could be because 1 The license file has been corrupted Obtain a new license file from your publisher or register using the one contained in the zip file Before registering again you will need to delete your keystore off the Windows Start menu LockLizard Safeguard Viewer Manual version 2 5 Revision 1 18 LockLizard Ltd 2007 Page 29 of 30 select Programs gt Lizard Safeguard PDF Viewer gt Remove Keystore Once you have done this double click on the license file to register 2 Aproxy is in use and proxy settings have not been configured in the viewer software See proxy settings LockLizard Safeguard Viewer Manual version 2 5 Revision 1 18 LockLizard Ltd 2007 Page 30 of 30
32. tDefense Advisor Advice ls not vet awallable for this program Choose below or click More Into for assistance Remember this setting Diagram 12 Firewall message window during registration You must check the box remember this setting and select the Allow button or the equivalent for your product so that the viewer can connect to the Internet and register your license The viewer will also need to connect to the Internet when you view a document for the first time and may need to connect on subsequent occasions depending on the document controls set by the publisher LockLizard Safeguard Viewer Manual version 2 5 Revision 1 18 LockLizard Ltd 2007 Page 15 of 30 Registering with a publisher more than once The license file given to you by your publisher may be valid for installation on one or several computers If it is only valid for one installation then once you have registered using that license file it cannot be used again You can however re use your license file more than once on the SAME computer For example if you have had to reload the Windows Operating System and re install Safeguard Viewer then you can re register using the Original license file from your publisher If you have purchased multiple documents and entered different user information each time for example John Doe the first time and J Doe the second time then you will be sent a new license file You will need to register using this second lic
33. the license be re used So if you re install your operating system or change your hard disk drive for whatever reason you can re install Safeguard Viewer re register with your old license information and continue using the product as before Changing Computers If you change computers then you will need to ask your publisher for another license so that you can install the viewer software and register again LockLizard Safeguard Viewer Manual version 2 5 Revision 1 18 LockLizard Ltd 2007 Page 24 of 30 How do l open a PDC document directly from Internet Explorer or any other browser If you click on a link to a PDC file from Internet Explorer you are asked to Open or Save the file To view the document select the Open option Internet Explorer will then call the Safeguard viewer to display the PDC file To get Internet Explorer to automatically call the viewer to display the PDC file every time you click on a PDC file link uncheck the option always ask me before opening this type of file LockLizard Safeguard Viewer Manual version 2 5 Revision 1 18 LockLizard Ltd 2007 Page 25 of 30 Chapter 4 Troubleshooting This chapter covers error messages that may be encountered when you are using Safeguard Viewer IMPORTANT NOTE If you encounter an error that is not detailed in this section then please contact your publisher for support Do not contact LockLizard support directly as you will be referred back to your publisher
34. tion server so an Internet connection is required unless you have purchased LockLizard Safeguard as an own server solution running on your Intranet LockLizard Safeguard Viewer Manual version 2 5 Revision 1 18 LockLizard Ltd 2007 Page 8 of 30 Managing Proxy Settings Proxy servers are used in some organizations to change the port addressing from the Windows default to another internally determined port number On some systems because of internal security requirements firewall controls are set to prevent internal applications from connecting directly to external web addresses Further to help prevent attacks from hackers and prevent keyloggers and other programs commonly used by hackers viruses and worms to send confidential internal data to outsiders internal systems may use port addresses on the firewall that are not the standard ports Finally the firewall may require users who wish to use external services to authenticate themselves to the firewall before they are able to use external services To support these higher security requirements Safeguard Viewer allows you to configure your proxy settings into the viewer Safeguard Viewer will automatically pick up current proxy information from Internet Explorer if it is available However if your proxy requires authentication a dialog box will be displayed where you must enter the user name and password needed to authenticate yourself to the proxy Your internal IT department sho
35. uld be able to provide you with the necessary information COProxy Authorization User name User Password i Remember my password Cancel i Diagram 8 Proxy authentication dialog There may be circumstances when you need to manually override these settings before you can register and use the viewer software To manually configure proxy settings right click on the Windows Start menu and select Programs gt Lizard Safeguard PDF Viewer gt Proxy Settings The following dialog is displayed LockLizard Safeguard Viewer Manual version 2 5 Revision 1 18 LockLizard Ltd 2007 Page 9 of 30 Lizard Safeguard Viewer proxy settings Automatic configuration script js jvs or pac File Proxy server Use Proxy Proxy authentication ek gt LockLizard Diagram 9 Proxy settings dialog This dialog enables you to set the proxy from a configuration script or by manual entry Automatic configuration script The viewer can be configured using a proxy administration PROXY PAC file a plain text file containing a JS function that will automatically configure the proxy settings to be used In the Address field type in the full path of the Proxy pac file you want to use either an http path or a local file and then Load button press the Below is an example proxy pac configuration file that will make the viewer or Internet Explorer go via a local proxy server if a
36. work administrator to fix this problem LockLizard Safeguard Viewer Manual version 2 5 Revision 1 18 LockLizard Ltd 2007 Page 28 of 30 Error message You do not have the correct key that Is required to decrypt this document is displayed but you have been given access to the document The most likely reason for this error message is that the file is incomplete partial download Please compare the file size of the PDC file against the file size listed on the publisher s server If this information is not available then please ask your publisher for it If the file size is incorrect then you will need to re download the PDC file Error message Acrobat could not open lt filename gt pdc because it is either not a supported file type or the file has been corrupted This error message is displayed if you try and open a pdc file directly from Adobe s File Open menu or you have associated the pdc file extension with Adobe Acrobat To open a pdc file you must double click on the filename in Windows File Explorer or right click on the file and select Open With PDCViewer Alternatively you can open a PDC file from the Safeguard Viewer File Open menu Error message You need to register with the publisher before you can view any protected documents Before you can view protected documents you must first double click on the license file sent to you by your publisher in order to register If you have done this and this me
37. ype unless your administrator has decided otherwise If you install the viewer from a non administrator account you can only install the software for your account and not for all Windows accounts LockLizard Safeguard Viewer Manual version 2 5 Revision 1 18 LockLizard Ltd 2007 Page 3 of 30 Installing the Viewer Double click on the SafeguardPDFViewer exe file in Windows Explorer to start the installation process The installation process is straight forward and it takes less than a minute from start to finish screenshots of the installation process are given below and are self explanatory 15 Setup Lizard Safeguard PDF Viewer Lizard Safeguard welcome to the Lizard Safeguard fe eee POF Viewer Setup Wizard This will install Lizard Safeguard POF Viewer 2 6 0 on your computer It iz recommended that you close all other applications before continuing Click Next to continue or Cancel to exit Setup argo Locklizard Diagram 1 Safeguard Viewer Setup Wizard ie Setup Lizard Safeguard PDF Viewer License Agreement Please read the following important information before continuing Please read the following License Agreement You must accept the terms of this agreement before continuing with the installation LOCKLIZARD END USER LIMITED LICENSE AGREEMENT GENERAL This license agreement is the contract between LockLizard Limited LockLizard a company registered in England and Wales No 5
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