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Evidence Manager and Investigator User Manual

1. Groups _ Source Text Capture POS Terminal 2 POS Te Recorder07 Text Capture POS Terminal 3 POS Te RecorderO7 5 Select the date and time and refine your search as required For more information see steps 5 to 7 in To search by time and location on page 18 6 After you have highlighted a segment of video type search criteria in the Search box and then click Search The type of search criteria you enter in the box depends on the type of data input you selected For example if you selected an ATM input you may use bank card identification numbers If you selected a cash register input you may enter a store transaction number A list of data events appears 7 Double click a search result The associated video appears in the Media Viewer and the segment of video is highlighted in the timeline Use the playback controls to review the video To refine the search time period In the calendar and the timeline select new dates and times and click Search TIP You can copy print or export the search results that appear under Data Events by right clicking a search result in the Data Events list pointing to Copy Print or Export and clicking Selection or All TIP After you have performed the initial search you can click the Auto Search Mode button This allows you to automatically perform the search again when you change the time period NOTE For information about saving your evidence see Saving R
2. Evidence Manager and Investigator 5 5 2 User Manual network s 2 MARCH TRANSFORMING THE WAY YOU VIEW YOUR BUSINESS About March Networks March Networks TSX MN is a global provider of intelligent IP video solutions For close to a decade the company has helped some of the world s largest commercial and government organizations transition from traditional CCTV to networked video surveillance used for advanced security loss prevention and risk mitigation VideoSphere the company s enterprise class video management portfolio includes open platform VMS software complemented by high definition IP cameras encoders video analytics and recording platforms as well as outstanding professional and managed services March Networks systems are delivered through an extensive distribution and partner network and currently support over one million channels of video in more than 50 countries www marchnetworks com Our Commitment to a Green Tomorrow March Networks takes pride in its commitment to social responsibility and environmental sustainability Our employees suppliers and valued partners are passionate about designing environmentally friendly solutions for our customers and minimizing the company s carbon footprint We embrace environmental sustainability as part of our overall strategy and business values with multiple initiatives to ensure that we do our part to create a cleaner healthier environment for future gener
3. Mondey Januery 25 2009 12 0000 AM eae E GB Bj aaae 3 ig panne No current evidence tems To add evidence items select a and Evidence Notes Media Viewer D e oh Des Shiu _ Lethor Tiis Thank Tay Ja an 27 f gt 9s 10s jis icp Ip E ap 7 CEE la 2a January 2009 EST Tuesday January 27 12 AM 12 00 PM LOU PA 00 PM Ry ES afu gt 10 Evidence Manager and Investigator User Manual Navigating the Evidence Manager The following figure shows the opening screen of the Evidence Manager and the main components used during an investigation Case Folders CURS tvidence Manager Profess onal Bb Oroanvation Tools Media Ways MARCH TWORKS RS VideoSphere myc D Case Manager CasaFolders E My Case Folders C Documents a E D dams July 18 2005 9 2006 ATM Oct 9 2006 T CaseNotes Mo ideo a B p The main directory is selected a Select or create a case folder E8 Video Grid Evidence Notes Exploring the Evidence Manager and Investigator 11 Chapter 5 Starting an Investigation This chapter describes the two basic types of investigations you can perform using the Evidence Manager and Investigator You can perform a full investigation which uses the Evidence Manager to organize the evidence that you search for using the Investigator Or you can perform a quick investigation using only the Investigator Whe
4. 22 POS transaction 38 time and location 18 searching by ATM or teller transac tion 32 by motion or alarm 22 by time and location 18 for data event 28 for POS transactions 38 setting device list folder 71 HTTP proxy address 75 time zone display 72 showing evidence note details 57 Standard Searches button function 39 starting Investigator 5 software 5 system requirements 4 T time and location search 18 time zone setting the display 72 timeline refinement buttons function 20 Toggle Video Picture Controls button function 44 transactions searching for ATM or teller 32 searching for POS 38 U uninstalling Evidence Manager 5 Investigator 5 software 5 updating queued evidence 50 USB drives copying evidence to 66 Index 84 V video clips downloading 61 updating playback position 55 video display settings adjusting 44 video images copying 62 printing 62 saving 62 video playback adjusting 45 View Live Video button function 46 viewing queued evidence 50 Volume button function 44 Z Zoom Mode button function 44 Zoom to 100 button function 44 Index 85 Index 86
5. EMCEE aM RNP EAEE Y Print Print Image and Text Transaction Data 2 Copy Copy Image and Text Transaction Data he Burn CD ShowButon S V Show zoom and size information on titlebar 3 In the Quick Actions section in the Save list select any of the following e Save Image Saves a JPEG image from the video Auto Save Image or Clip and Text Transaction Saves a JPEG image or a video clip and corresponding text or transaction data e Save Image and Text Transaction Data Saves a JPEG image and corresponding text or transaction data 4 Click OK To customize the Export Image button Evidence Manager only 1 On the File menu click Preferences Customizing the User Interface 75 2 In the Preferences dialog box select the Evidence Tools tab Preferences Time Zone PTZ Settings Evidence Tools Quick Action Buttons Please specify the default action for each button Save Prepac ne Print Print Image and Text Transaction Data x Copy Copy Image and Text Transaction Data x Bum CD Show Button MV Show zoom and size information on titlebar 3 In the Quick Actions section in the Save list click any of the following Hide Button Removes the Export Image button from the display e Export Image Saves a JPEG image from the video 4 Click OK To customize the Print Image button 1 On the File menu click Preferences 2 In the Preferences dialog box se
6. party investigators To enable law enforcement officials to use evidence effectively an autorun copy of the Evidence Reviewer is automatically included as evidence is exported What does this Guide Provide The Evidence Manager and Investigator User Manual describes the procedures to build case evidence by searching archived and live video of alarm or transaction events using the Investigator You can save and organize evidence such as video clips images financial and retail transaction data and the corresponding notes in the Evidence Manager You can then save the evidence to external media for review by third party investigators or law enforcement officials This manual builds on the Evidence Manager and Investigator Quick Start Guide which outlines the basic steps used to search for save and organize evidence The Evidence Manager and Investigator is suitable for both managed and non managed environments A license key is required to access the advanced features of the Professional versions of the Evidence Manager and Investigator NOTE This document explains how to use the Professional versions of the Evidence Manager and Investigator If you do not have the Professional versions some of the features and functionality described in this document will not be available to you Features and functionality that are not available in the Standard versions are noted in this document If you would like more information about purchasing t
7. which displays two lists of captured evidence Automatically Copied Evidence If the recorder was configured by your system administrator to automatically copy evidence as events occur this evidence is available for a 24 hour period in the Automatically Copied Evidence list Evidence for Revision Contains both evidence automatically queued for revision configured by your system administrator and evidence you select and queue manually Evidence that is queued manually does not automatically expire and must be deleted manually when it s no longer needed You can queue evidence in the Investigator only NOTE A recorder stores a maximum of 100 items for copying to external media The following topics are covered in this chapter e Queueing Evidence for Copying on page 48 e Managing Queued Evidence on page 49 Queueing Evidence for Copying You can queue evidence before copying it to external media When you create a CD from the Managed Queued Evidence dialog box you can include the Evidence Reviewer application so that third party investigators or law enforcement officers can view the video To queue evidence for copying to external media 1 Click a site in the Site Selector In the Camera Selector click a camera input In the calendar and the timeline select a date and time Pw N When you locate evidence that you want to copy click the Save Evidence arrow and click Queue Evidence on Device CEFEKE Sa Sa
8. Click the Print Image button The Print dialog box appears 3 Click Print The image that prints is the one that appears in the Media Viewer at the exact moment you click the Print Image button NOTE The Print Image button may be customized or hidden For more information about customizing buttons see Customizing the Action Buttons on page 74 To copy an image to the clipboard 1 Display the image you want to copy in the Media Viewer 2 Either From the Evidence menu select Copy then Image e Click the Copy Image button The image that copies is the one that appears in the Media Viewer when you click the Copy Image button NOTE The Copy Image button may be customized or hidden For more information about customizing buttons see Customizing the Action Buttons on page 74 Saving Reviewing Exporting Printing and Copying Evidence 63 Exporting a Video Clip Evidence Manager only Use the following procedure to export a video clip and save it to a new folder This functionality is available in the Evidence Manager only To export a video clip 1 Display the video clip you want to copy in the Evidence Manager s Media Viewer 2 Either From the Evidence menu select Save then Export Clip e Click the Export Clip button The Export Clip dialog box appears Export Clip Input file Video Clip Sample avi Output file Select output file Status Exporting not started Completed
9. Connecting to Recorders sccecccccceccccccecceecceecsesssessesssessesssessens 7 Connecting toan ESM orem Shei anigiatinttemeeatunnpne mane d thes Santee deeenenn ad 8 Connecting to Recorders in a Non Managed Environment 0000ecee eens 8 Exploring the Evidence Manager and Investigator scsecccecceccceveeeceenees 9 Navigating the Investigator 0 c eee c cece cence eee n ene e eens 10 Navigating the Evidence Manager 0 0 0 e cc cece eee cece cence ence ees 11 Starting an Investigation sesesssososesosseseoosesesosesoooeeesososesoceeee 13 Choosing the Investigation Type 00 cece cece nnn eens 14 Creating an Evidence Manager Case Folder 00 0 ccc cece cece ence ees 15 Searching Video by Time and Location ccecceecccvcevvceecenscencenecenves 17 Searching Video for Motion or Alarms scccccceeccecceescevcenccencenseenees 21 Performing Motion or Alarm Searches 00 0 c cece e cece eee eee eee eee eee 22 Searching for Motion in the Area You Specify 0 c cece cece cece eee ees 24 Searching Video for Data Events ccecccecceccceccevcenvcencenseencenseenees 27 Searching Video for ATM or Teller Transactions ccecceeccevcevscevcevscenves 31 Searching Video for POS Transactions seccecceeccevceevcencenccencenseenees 37 Adjusting the Audio and Video Display sessecccccccvccevcevccencesseenees 43 Adjusting the Displ
10. be reviewed by authorities at a later date If you have located ATM teller or POS transaction evidence you can save the transaction data as well as any video images or clips associated with it This chapter also provides the procedures to export print and copy video images The following topics are covered in this chapter e Saving Video Evidence on page 60 e Reviewing Saved Evidence on page 62 e Exporting Printing or Copying Images on page 62 e Exporting a Video Clip Evidence Manager only on page 64 Saving Video Evidence You can use the Investigator to save video images or clips to your Evidence Manager case folder Depending on the type of evidence selected the Save options vary For example if a single point in time is selected in the timeline you can save only an image Ifa time range is selected in the timeline you can save either the image that appears in the Media Viewer or you can save a video clip of the entire highlighted area The location where the evidence is saved depends on how you started the Investigator If you created a case folder and used the Evidence Manager to launch the Investigator the evidence is stored in the case folder you selected If you started the Investigator from your computer s desktop the evidence is stored in the My Documents My Investigations Quick Saves folder on your computer NOTE The default behavior of the Save button can be customized For more inform
11. can copy print or export search results by right clicking them in the Motion Events or the Alarm Events list pointing to Copy Print or Export and clicking Selection or All Searching for Motion in the Area You Specify You can isolate specific areas in the camera s field of view to search for motion using the Activity Scan function For example you can isolate a doorway so that the camera detects the motion of people entering or exiting the room but not movement within the room After you isolate a portion of the camera s field of view to search for motion you can lock the activity scan search criteria using the Auto Search Mode button so that you can reuse the search criteria When the Activity Scan button is selected a general motion search is performed When the button is not selected the search is based on the video motion detection VMD settings specified by your system administrator using the Administrator Console NOTE The Activity Scan button is available only for analog cameras It is not available for IP cameras To perform a custom motion search 1 Select the search type site input and time period as outlined in steps 2 to 4 in To perform a motion or alarm search on page 22 2 Click Activity Scan Activity f Options Level 1 qQ Search S 3 Perform one of the following tasks to isolate areas e In the Media Viewer click and drag on the image to isolate areas of interest As you cl
12. of the captured evidence Status Not Copied The captured evidence was not copied to external media or the captured evidence was reset for recopying Copied The captured evidence was copied to external media Status section Status information for the recorder and the media connected to it To view queued evidence 1 In the Investigator click the Manage queued evidence button Evidence a X ga Case D amp N 2 In the Manage Queued Evidence dialog box click one of the following options in the List of Evidence to Copy list e Automatically Copied Evidence Displays any captured evidence that the recorder automatically copied to external media This action is configured by your system administrator Evidence for Revision Displays any captured evidence that the recorder automatically queued for revision configured by your system administrator or evidence that you manually queued in the Investigator 3 Click an item in the list and click View The Time Period Selector updates to display the date and time of the image or video clip and the image or video clip displays in the Media Viewer To update queued evidence 1 In the Investigator click the Manage queued evidence button Evidence w X a ga Case DF kod N 4 bri 2 Inthe Manage Queued Fvidence dialog box click Evidence for Revision in the List of Evidence to Copy list 50 Evidence Manager and In
13. on your computer e Standard Searches Allows you to select any standard search criteria configured by your system administrator Investigator POS Search Quick Searches Saved Searches Standard Searches Notifications fin the Last 30 days Quick Search Options Search Method Last Used All Discounts 2 24 2009 All Discounts at Store All Overrides 10 21 2008 All Overrides at Store 2 24 2009 All Price Inquiries All Price Inquiries at Store All Refunds All Refunds at Store All Transactions All Transactions at Store NOTE If you are performing a Saved or Standard search select the search method you want to use and click Search You do not need to configure search parameters 5 In the POS Search dialog box do any of the following e To search within a specific time frame click Starting at in the first list and select the start date and time then click Ending at in the second list and select the end date and time Searching Video for POS Transactions 39 e To search backward from the current time click In the Last in the first list and in the second list click a time duration over which to search 6 In the Search Method list click a search method 7 Enter search details in any boxes that appear These vary based on the search method you selected 8 Click Search A list of POS transactions appears CQ Begin Search Terminal Operator Amount Void Amount Start Time End Time R
14. teen eee ees 74 Setting the Recording Time Periods for Alarm and Data Events 0 04 77 Assigning a Folder for POS Transaction Search Results 00 0 eee eee eee 77 Setting the HITE Proxy Address sarera nami Esaa EE EEEE E ER areal 78 Chapter 17 Troubleshooting ceccceccecccccceecceccescsecseeeseesseeseeeseessesseeeeees 79 ii Evidence Manager and Investigator User Manual Chapter 1 Welcome to the Evidence Manager and the Investigator The Evidence Manager and the Investigator are integral parts of the VideoSphere Visual Intelligence suite that provide senior loss prevention security staff operations managers and investigators with the tools to locate and manage critical evidence and resolve incidents of theft fraud and other crimes When you perform a comprehensive investigation over one or several days start an Evidence Manager case folder Use this folder to organize your downloaded evidence clips and images and add any interactive case notes that detail the suspicious activity If you want to quickly locate recorded evidence the Investigator also works as a stand alone tool to help you find video associated with an incident by allowing you to specify general search criteria such as the location date and time of the incident When your investigation is complete you can export your evidence and case folder to a CD or a USB drive to share with law enforcement authorities or third
15. text below Enter a comment here Start Download it ne k Cancel 5 Click Start Download to save the video clips Evidence from the highlighted segment of video is downloaded from the recorder and the progress of the download is indicated in the Saving Evidence dialog box Saving Evidence f4 Evidence Note Downloading video Clip 1 2 30 Complete 7 Events found Camera Selection Camera Label Camera Status DYRAppO Camera 5 Connected DVRAppo Camera 3 Connected DVRAppO Camera 12 Connected DUN Ann Cannackand lt j Video clips and images that are saved appear as case notes Video clips are numbered depending on the order they were downloaded for example Clip_1 and Clip_2 NOTE The download may take some time to complete depending on the size and number of the video clips selected and the amount of bandwidth available between the computer and the recorder If you click Stop Downloading while downloading multiple video clips any partial downloads will not be saved Saving Reviewing Exporting Printing and Copying Evidence 61 Reviewing Saved Evidence You can review video clips and images saved in the Evidence Manager case folders NOTE When you close the Investigator you are no longer locked out of the selected case folder in the Evidence Manager To review saved video 1 In the My Case Folders panel click the folder that contains the video you want to view Thumbnails
16. time You can also configure the Investigator timeline to display the time zone To set the time zone display 1 On the File menu click Preferences 2 In the Preferences dialog box click the Time Zone tab 3 In the Time Zone Selection section do any of the following e Select Local Time Zone to display the local time e Select DVR Time Zone to display the recorder s time e Select the Show the time zone information check box to display the time zone on the Investigator timeline 4 Click OK Customizing the Action Buttons The Preferences dialog box allows you to customize the actions of specific buttons in the Investigator or the Evidence Manager You can set the default option of the Save Print Copy and Burn CD buttons by changing the settings Setting the buttons default behavior is useful when you are saving printing or copying the same type of evidence repeatedly such as saving an image You can also customize the appearance of the title bar by showing the zoom and size information To customize the Save Evidence button Investigator only 1 On the File menu click Preferences 74 Evidence Manager and Investigator User Manual 2 In the Preferences dialog box select the Evidence Tools tab Preferences Time Zone ESM Connection HTTP Proxy Settings Device List Settings PTZ Settings Evidence Tools Search Quick Action Buttons Please specify the default action for each button Save
17. 0 __ 3 Click Browse to select an output file for the exported video The Save As dialog box appears 4 In the Save As dialog box select the folder to which you want to export the image 5 Type a name for the image in the File name field 6 In the Save as type field select a file format from the list 7 Click Save The folder path and file name are displayed in the Output file field 64 Evidence Manager and Investigator User Manual 8 Click Start Exporting The Status informs you that the export is in progress The Completed total displays the progress of the export 9 When the export is complete click OK The video file is saved to the folder you selected Saving Reviewing Exporting Printing and Copying Evidence 65 66 Evidence Manager and Investigator User Manual Chapter 15 Sharing Evidence With Others You can copy evidence directly to a CD using your computer in the Evidence Manager or the Investigator This function lets you produce CDs of video evidence directly at the recorder site In the Investigator you can also copy queued evidence to external media connected to the recorder for example a media writer or a USB drive You can view and manage this queued evidence You can also reset copied evidence so that you can copy it again IMPORTANT Evidence copied to external media is best viewed using the Evidence Reviewer To include the Evidence Reviewer application with e
18. 2x240 169 Card Bank 111 Card Number eeeEEEEEEET OOO From Account Type Demand Deposit From Account Bank 111 aE eeeee eee ee 733 To Account Type Savings 7 To Account Bank 112 To Account Number 4652_ Transaction 1 Type Transfer Transaction Status ae Sammys Amount 60 00 Date 7 17 2006 Time 1 29 02 PM EDT ATM Serial Number 1 TM Sequence 2 ber Location 123 Arligton Ave City Ottawa TIP You can scroll through the list of search results list by clicking Prev Result or Next Result To refine the search results list 1 Inthe search results list click the refinement bar above a column and then click a refinement option in the list f No refinement No refinement Select time range 7 18 2006 5 08 7 18 2006 5 09 7 16 2006 5 11 7 18 2006 5 07 27 PM EDT 7 18 2006 5 08 56 PM EDT 7 18 2006 5 09 55 PM EDT 2 Ifyou click the refinement bar above a Date Time column and you click Select time range in the list specify a date time and duration in the Time Date Refinement dialog box To clear the refinement in a column click a refinement bar then click No Refinement To locate the previous or next transaction at the selected ATM or teller 1 Click a search result in the list 2 On the Media Viewer menu click one of the following options 34 Evidence Manager and Investigator User Manual e Previou
19. FF saltillo ATM Booth Right N ATMs Recorder05 B Aisles ATM Lobby ATMs Recorder0S e ATMs Camera 17 Recorder05 T es Customer Observation Custom Recorder05 H B Customer Observation _ Electronics Section Special Recorder05 CLAR Frtrancae IP Camera 1 IP Camera 1 5 In the calendar select the date that you want to investigate You can click a single day or click and drag to select several days 4 February 2009 gt Se Ma Te We Th Fr Sa 25 26 27 28 29 30 31 When the Investigator locates evidence the timeline updates Green areas show times when recorded data exists An additional motion display in the Professional version helps you quickly locate when motion occurred Blue spikes indicate motion Refine Back Days 5 Minutes Last Hour Timelines 2 Thumbnails E T eee Mars AprOyT gt DAENS 122 1a 2a Mar 31 AprOy bee 122 1a 2a 7 Use the following tools to review the evidence and adjust the timeline Playback controls Click the Play button to play video for the selected segment Use the additional playback controls to adjust the video playback Searching Video by Time and Location 19 For details about the other playback controls that are available see Adjusting the Audio and Video Display on page 43 e Thumbnails Obtain a high level overview of activity during the selected time period Professional version only If the thum
20. Folder When you perform a full investigation begin by creating an Evidence Manager case folder to store the evidence you collect using the Investigator Evidence can include media clips images text data and transaction data You can also create and store notes to provide additional details about the activity captured within the evidence If you have not yet created an Evidence Manager case folder for your investigation you can do so now After you select the case folder start the Investigator from within the Evidence Manager From the Investigator you can locate evidence for your investigation as outlined in the subsequent chapters of this publication By default case folders and their contents are stored on your computer s My Investigations sub folder If you want to store your case folders in a different location or if you want to view case folders that are stored in a different location you can change the case folder directory To create a case folder and start the Investigator 1 Start the Evidence Manager 2 Click the New folder button that appears in the upper left corner of the Evidence Manager 7 Case Manager B My Case Folders C Documents and Setting E Alarms E3 ATM Oct 9 2008 Nov 26 2008 Quick Saves 3 Replace the default text New Folder with a case folder name and then press the ENTER key The folder appears in the My Case Folders panel a Case Manager w oee iel
21. TZ Settings Evidence Tools Search Time Zone ESM Connection HTTP Proxy Settings J Connect to an ESM Connect to only one ESM Allow a choice of ESMs at connect time Edit ESM List I Do not prompt for login when connecting to ESM 3 Select the Connect to an ESM check box 4 Click Connect to only one ESM and type the IP address of the ESM in the ESM Address box 5 Click OK To connect to an ESM from alist 1 On the File menu click Preferences In the Preferences dialog box click the ESM Connection tab Select the Connect to an ESM check box Click Allow a choice of ESMs at connect time Click OK oP ow IN 72 Evidence Manager and Investigator User Manual To create a list of ESMs for connection A WwW N On the File menu click Preferences In the Preferences dialog box click the ESM Connection tab Select the Connect to an ESM check box Click Allow a choice of ESMs at connect time and click Edit ESM List The ESM List Manager dialog box opens and lists existing ESMs Click Add ESM to List In the Add ESM to List box type the new ESM name in the Descriptive Name box and type the ESM IP address in the Address box Click OK To remove an ESM from the list Awy 6 On the File menu click Preferences In the Preferences dialog box click the ESM Connection tab Select the Connect to an ESM check box Click Allow a choice of ESMs at connect time and cli
22. Z D A alls My Case Folders C Documents and Settingsip wo Alarms E New Folder Alarms E Quick Saves E Test Folder Starting an Investigation 15 4 Double click the case folder you created in step 3 This step ensures that the evidence you download will be stored in the case folder 5 Click the Investigate button The Investigator starts and you are locked out of the selected case folder in the Evidence Manager until you close the Investigator SI Investigate 6 You may be required to log on with the user name and password provided by your system administrator You can now search for evidence using the Investigator as outlined in the following sections of this publication To change the case folder directory 1 Click the Case folders button 2 In the Case Folders Directory dialog box click a folder If existing case folders are stored in the folder they will appear in the Evidence Manager New case folders you create will be stored in this folder 3 Click OK fa Case Manager Alarms Se Case Folders C ABI x TAS re sgl g J My Case Folders CADocuments and Settings p H Alarms E March 14 2009 2008 10 14 9 Quick Saves 09 26 13_EDT_Ca Oo 2009 02 17 11_17_39_EST_Ala Evidence Manager and Investigator User Manual Searching Video by Time and Location Searching by time and location is the most basic type of search and is typically used if
23. age 8 80 Evidence Manager and Investigator User Manual Administrator Console Alarm Alarm Source Analog camera Bandwidth ESM Evidence Reviewer IP camera Managed Environment Glossary A configuration and maintenance tool that lets security and IT staff customize and maintain recorders in a central or local manner The activation of a trigger A trigger can be the activation of a physical peripheral such as a door contact It can also refer to activity that occurs during a scheduled period of time A camera or alarm input for which you can set up alarm monitoring A camera that connects to the recorder s video inputs using a BNC coaxial cable connection The amount of video data that can be transmitted Enterprise Service Manager A server application that lets you monitor and maintain recorders on your network at one or more sites The ESM can be made up of one or more servers which form a cluster A playback tool that allows third party investigators or law enforcement authorities to view video captured by the recorder and review cases created with the Evidence Manager To ensure that others can review evidence copied to CD the Evidence Reviewer is automatically included when evidence is burned to CD from the Evidence Manager or Investigator A camera that connects to the recorder s IP camera card using a CATS cable or streams video to the recorder over a network connection A site tha
24. ation see Customizing the Action Buttons on page 74 To save evidence to an Evidence Manager case folder 1 In the Investigator s Camera Selector select one or more cameras from which you want to save evidence You can simultaneously save evidence from up to 32 cameras at a site 2 With evidence selected in the timeline click Save Evidence button and then click Save Image or Save Clip or from the Evidence menu select Save then select Image or Clip For more information about searching for evidence see the previous sections of this publication Evidence Not a Save Image ay Save Clip 5 Export Image g Queue Evidence on Device 3 In the Saving Evidence dialog box type a description of the event in the evidence note This information is saved as an evidence note and can be reviewed using the Evidence Manager or Evidence Reviewer If alarm events exist in a video clip the number of events is indicated 60 Evidence Manager and Investigator User Manual 4 To download video from multiple cameras press the CTRL key and click each camera or you can press the SHIFT key and click the first and last cameras to select them all The file name is automatically generated Saving Evidence 3 Evidence Note Camera Selection Camera Label Camera Status Camera 5 Connected Camera 3 Connected DYRAppO Camera 12 Connected DUN Ann File name prefix Enter evidence note
25. ation about quick and full investigations see Choosing the Investigation Type on page 14 2 In the Search Type selector that appears in the upper right corner of the Investigator select Search by Motion or Alarm Search by Time and Location Search by Motion or Alarm X hi Search by Data Event A Search by ATM Transaction ll Search by Teller Transaction Search by POS Transaction 22 Evidence Manager and Investigator User Manual 3 In the Site Selector that appears in the upper left corner of the Investigator click the site J My Sites Eastern Branches New York Site Selector My Sites GF Central Branches Eastern Branches Connecticut 2 New York SF Albion If the Site Selector is empty and you are working in a managed environment you are using an ESM ensure you are connected to the ESM For more information see Connecting to an ESM on page 8 If the Site Selector is empty and you are working in an non managed environment you are not using an ESM you must import the device list For more information see Connecting to Recorders in a Non Managed Environment on page 8 If you select an intermittently connected recorder in the Site Selector the connection is automatically terminated after a time configured by your system administrator If you are a system administrator you can specify the timeout period for an intermittent connection For more in
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27. ay 0 cece e eee e eee e eee 44 Adjusting the Video Playback Settings 0 cee cece cece eee eee eee 45 Queueing Evidence for CD Burning and USB Copying sssescesccescevvcenves 47 Queueing Evidence for Copying 0 ccc cece cece cece ete n teen eens 48 Managing Queued Evidence 0 6c cece cece cee e eee nen eens 49 Reviewing Editing and Deleting Evidence Notes cesccescevcevccevcesscenves 53 Chapter 14 Saving Reviewing Exporting Printing and Copying Evidence seeeeeeeees 59 Saving Video EVIdENCE nsscevirrrserievrioveievetnie nas EAE E ENEAS 60 Reviewing Saved Evidence 0 cece cece cence teen eee e ene eiee ees 62 Exporting Printing or Copying Images 0 c cece ccc eee eens 62 Exporting a Video Clip Evidence Manager only 0 0 0 ese e cece cece e eee 64 Chapter 15 Sharing Evidence With Others ccceccccccecceeccevcssccesceescesseneeenvens 67 Copying Evidence to External Media 0 00 c cece eee e cece tee eee eee eee 68 Chapter 16 Customizing the User Interface ccecceccceccccccenceeccensencsensencsenvens 71 Configuring the ESM Connection Settings 00 0 cece cee cee cece eee 72 Configuring the Device List Settings 00 0c ccc cece eee cece eee eee 73 Setting the Time Zone Display 0 00 c cece cece eee e eee e eens 74 Customizing the Action Buttons 0 0 0 c ccc ec eee cence
28. ber of the port you want to use Click OK 78 Evidence Manager and Investigator User Manual Chapter 17 Troubleshooting This chapter describes issues you may encounter with the Evidence Manager and Investigator and possible solutions The following table describes potential issues you may encounter in the Evidence Manager and Investigator and possible solutions Issue Solution The Search by ATM Transaction or Search by Teller Transaction search types do not appear in the Investigator Ensure the Investigator is configured to connect to an ESM For more information about connecting to an ESM see Configuring the ESM Connection Settings on page 72 Contact your system administrator to confirm that your user account is configured to search for ATM or teller transactions The Burn CD Export to CD button does not appear in the Evidence Manager or Investigator Ensure the Export to CD button is configured to show on the user interface For more information about setting the default button behavior see Customizing the Action Buttons on page 74 The Site Selector is empty If you are working in a non managed environment you are not using an ESM you must import the device list For more information see Connecting to Recorders in a Non Managed Environment on page 8 If you are using an ESM ensure you are connected to it For more information see Connecting to an ESM on p
29. bnails do not appear click the Thumbnails button Last Hour amp Timelines F Th pa Timeline refinement buttons Customize the timeline by clicking the following refinement buttons Back Display the previous time period specified in the timeline Days Change the timeline scale to days Months Change the timeline scale to months Hours Change the timeline scale to hours e5 Minutes Change the timeline scale to five minutes Last Hour Jump to the past hour on the timeline scale NOTE For information about saving your evidence see Saving Reviewing Exporting Printing and Copying Evidence on page 59 20 Evidence Manager and Investigator User Manual Searching Video for Motion or Alarms You can use the Investigator to conduct a general search for motion and alarms You can also search archived video for motion in an area of the camera s field of view that you isolate If you have further details about the event such as associated data or a transaction number you can choose a different type of search for more accurate results NOTE There are several different methods for searching through video as described in the following table Video Search Type More Information Time and Location Searching Video by Time and Location on page 17 Motion or Alarms Searching Video for Motion or Alarms on page 21 Data Events Searching Video for Data Eve
30. ck Edit ESM List The ESM List Manager dialog box opens and lists existing ESMs Click the ESM you want to delete and click Remove ESM Click OK NOTE You can remove the Username prompt when logging on to the Investigator by selecting the Do not prompt for login when connecting to ESM check box Configuring the Device List Settings If you are working in a non managed environment you are not using an ESM you must import a list of recorders before using the Investigator You can set the location for the device list using the Preferences dialog box To set the device list folder 1 2 3 4 On the File menu click Preferences In the Preferences dialog box click the Device List Settings tab Click Browse and navigate to the location of the device list folder you want to use Click OK NOTE If you are working in a managed environment you are using an ESM and your device list becomes out of sync or damaged you can retrieve it by clicking Refresh Devices Customizing the User Interface 73 Setting the Time Zone Display If the recorder you are connected to is set for a different time zone than your computer you can specify whether you want to display video using your local time or the recorder time For example if you are accessing a recorder in Los Angeles but you work in New York configure the Evidence Manager and Investigator to use the recorder s time zone so that the time display shows Los Angeles
31. copy evidence to aCD 1 Using the Investigator queue evidence on the recorder and do one of the following e In the Investigator click the Export to CD button e In the Evidence Manager click the Burn CD button 2 In the Create CD dialog box click Yes to burn the CD A success message appears when the CD is created To copy evidence to a USB drive 1 Insert a USB drive in the recorder 2 In the Investigator click the Manage Queued Evidence button Evidence ae ga Case D ls 3 In the Manage Queued Evidence dialog box click Evidence for Revision in the List of Evidence to Copy list 4 Select the first item in the list 5 Select the Include Evidence Reviewer and the Erase USB Drive before copy check boxes if required 68 Evidence Manager and Investigator User Manual 6 Click Start Copy 7 In the Confirm Erase Flash Drive Contents dialog box click OK if required 8 When the item s Status column in the Manage Queued Evidence dialog box is Copied and the recorder s red Operation LED is dark remove the USB drive 9 In the Manage Queued Evidence dialog box click Close TIP You can cancel a copy that is in progress by clicking Cancel Copy NOTE You cannot copy individual pieces of evidence from the Evidence for Revision list All items in the list will be copied after you click Start Copy Sharing Evidence With Others 69 70 Evidence Manager and Investigator User Man
32. ctor in the Investigator If no recorders are visible and you are working in a managed environment you may be disconnected from the Enterprise Service Manager ESM If you are not working with an ESM and the Site Selector is empty you may have to import the device list This is a list of available recorders in dat file format which is available from your system administrator e Connecting to an ESM on page 8 e Connecting to Recorders in a Non Managed Environment on page 8 Connecting to an ESM If your organization uses an ESM to centrally monitor and maintain recorders on the network you can specify your user name and password to connect to the ESM For information about changing the ESM connection settings see Configuring the ESM Connection Settings on page 72 To connect to an ESM 1 On the File menu click Connect to ESM 2 In the Connect to ESM dialog box type your user name and click OK 3 In the ESM Password dialog box type your password and click OK NOTE To disconnect from the ESM click Disconnect from ESM on the File menu Connecting to Recorders in a Non Managed Environment If you are working in a non managed environment you are not using an ESM and the Site Selector is empty you may need to import a list of recorders known as a device list before you can access them For information about setting the device list folder see Configuring the Device List Settings on page 73 To
33. d Deleting Evidence Notes 55 To change evidence note display order In the Evidence Manager Case Notes section click an evidence note and click the Move Note Up button or the Move Note Down button 08 22 Time 9 25 2008 11 48 37 PM 9 25 2008 11 56 59 PM Eastern Daylight Time Camera Bank Teller 1 Entered by pfuller on 9 26 2008 1 33 47 PM Edit Update Delete To copy all evidence notes in a folder In the Evidence Manager Case Notes section click an evidence note and click the Copy Case Notes button 56 Evidence Manager and Investigator User Manual To print all evidence notes in a folder In the Evidence Manager Case Notes section click an evidence note and click the Print Case Notes button To show or hide evidence note details 1 In the Evidence Manager Case Notes section click an evidence note 2 Click the Show Hide Audit Info button The note shows or hides the date and time the evidence was saved and the name of the investigator who saved it Reviewing Editing and Deleting Evidence Notes 57 58 Evidence Manager and Investigator User Manual Chapter 14 Saving Reviewing Exporting Printing and Copying Evidence You can save video images clips and any notes associated with them to your Evidence Manager case folder This is useful if you are building an ongoing case such as an employee theft investigation and want to keep your evidence organized so that it can
34. dd details to the saved evidence notes This allows you to keep your evidence up to date and easy to access You can add edit and delete evidence notes in the Professional version only To review an evidence note 1 Ensure the appropriate case folder is selected 2 In the Evidence Notes section click an evidence note TIP If the note is associated with a single image or a video clip the image or video clip displays in the Media Viewer If the note is associated with a video clip the video clip is paused at the playback starting position Use the playback controls to review the video clip If you are reviewing evidence notes in the Evidence Manager you can display more than one image or video clip at a time by clicking any of the view buttons to change the number of video display cells in the Media Viewer You can synchronize the playback of multiple video clips in the Evidence Manager by clicking the Toggle Synchronized Playback button An icon indicating details about the contents of the evidence notes displays next to each evidence note The icons are described in the following table Icon Description Indicates that the evidence note contains a video clip Indicates that the evidence note contains a single image Indicates that the evidence note contains a text note Indicates that the evidence note contains alarm or motion events Indicates that the evidence note contains automatic motion detec
35. dd button The Exception Monitoring dialog box appears Searching Video for POS Transactions 41 In the Exception Monitoring dialog box click the search for which you want to receive e mail notifications In the Monitored Stores section do one of the following e To be notified about search results for every monitored store click All my stores Tobe notified about search results for specific stores click Selected stores and click the stores in the Available list Click OK and then click Apply Adjusting the Audio and Video Display This chapter describes the display and playback controls available in the Evidence Manager and the Investigator The following topics are covered in this chapter e Adjusting the Display on page 44 e Adjusting the Video Playback Settings on page 45 Adjusting the Display The Media Viewer video and audio controls allow you to customize the appearance of archived video clips You can use the controls to change the size of the display adjust the picture brightness and contrast or zoom in on an area of interest You can adjust the audio for your clip using the Volume and Mute buttons To adjust the video display settings Select video to play in the Media Viewer and use the video display controls detailed in the table below Control Description Toggle Video Picture Controls Opens sliders to change the brightness contrast hue and saturation of the
36. e trademarks of March Networks Corporation All other trademarks are the property of their respective owners Notice of Rights The software described in this document is furnished under a license agreement or nondisclosure agreement The software may be used or copied only in accordance with the terms of those agreements The contents of this manual and accompanying software are protected by copyright No part of this publication may be reproduced stored in a retrieval system or transmitted in any form or by any means electronic mechanical recording or otherwise without the prior written permission of March Networks Corporation Part Number MC 23902 1 0 Most Recent Revision June 2 2010 Chapter 1 Chapter 2 Chapter 3 Chapter 4 Chapter 5 Chapter 6 Chapter 7 Chapter 8 Chapter 9 Chapter 10 Chapter 11 Chapter 12 Chapter 13 Table of Contents Welcome to the Evidence Manager and the Investigator seccsecceeceeccees 1 What does this Guide Provide 20 2 Installing and Starting the Evidence Manager and Investigator sscesesesvees 3 System Requirements sii esiaudcsiansrdusmonsrauelanndushenseustaneeern aeliare e lena 4 Installing and the Evidence Manager and Investigator 0 0 ese c eee eens 4 Uninstalling the Evidence Manager and Investigator 0 cece eee e rnrn 5 Starting the Evidence Manager and Investigator 0 00 c ccc e eee eee ee eee 5
37. e 31 POS Transactions Searching Video for POS Transactions on page 37 To search by POS transaction 1 Ifyou have not yet started the Investigator do so now If you already started the Investigator from within the Evidence Manager move to step 2 If you are performing a quick investigation double click the Investigator shortcut icon installed on your computer s desktop or use the Start menu For more information about quick and full investigations see Choosing the Investigation Type on page 14 2 In the Search Type selector that appears in the upper right corner of the Investigator select Search by POS Transaction If the Search by POS Transaction search type does not appear see Troubleshooting on page 79 Search by Data Event Search by Time and Location Search by Motion or Alarm Search by ATM Transaction Search by Teller Transaction Search by POS Transaction f A Search Type sult amp Results List 38 Evidence Manager and Investigator User Manual 3 Click Begin Search Search Results qQ Begin Search CA My Sites Eastern Branches New York Site Selector My Sites H 2 Eastern Branches jp Connecticut E New York S Albion B Aisles Uh 4 In the POS Search dialog box click one of the following e Quick Searches Allows you to specify custom search criteria Saved Searches Allows you to select any search criteria saved
38. e File menu click Preferences In the Preferences dialog box click the Search tab In the seconds before alarm event box type a time In the seconds after the alarm event box type a time Click OK u e wo p To set the video time range for data events 1 On the File menu click Preferences In the Preferences dialog box click the Search tab In the seconds before the data event box type a time In the seconds after the data event box type a time Click OK oe es Assigning a Folder for POS Transaction Search Results You can configure the Evidence Manager and Investigator to automatically store your POS transaction search results in a specific folder on your computer To assign a folder for POS transaction search results 1 On the File menu click Preferences Customizing the User Interface 77 In the Preferences dialog box click the Search tab Click Browse and navigate to the location on your desktop where you want to store the POS transaction search results Click OK Setting the HTTP Proxy Address If you need to access an ESM or a recorder using a proxy server you must set the address and port in the Preferences dialog box To set the proxy address 1 woe U N On the File menu click Preferences In the Preferences dialog box click the HTTP Proxy Settings tab Select the Use HTTP Proxy check box In the Address box type the IP address of the proxy server In the Port box type the num
39. ears If this page does not appear automatically use Windows Explorer to locate the setup exe file on the CD and then run Setup 2 On the Software Installation page click the application you want to install As you move your pointer over each link a brief description of the application appears 3 Follow the installation wizard prompts to install the application Uninstalling the Evidence Manager and Investigator If you no longer require the applications you can remove them using Add Remove Programs in the Windows Control Panel For more information about removing programs see the documentation accompanying Microsoft Windows Starting the Evidence Manager and Investigator After the installation completes shortcuts appear on your computer s desktop and are also inserted in the Start menu Use these shortcuts to start the applications When you install the Evidence Manager and Investigator you are prompted to choose whether you will be using an ESM If you choose Yes and specify the IP address of an ESM you are prompted to enter your user name and password when you start the Evidence Manager and Investigator If you want to change the ESM that you are connected to or create a list of ESMs for connection see Configuring the ESM Connection Settings on page 72 Installing and Starting the Evidence Manager and Investigator 5 Connecting to Recorders Recorders that are available to you display in the Site Sele
40. edia 66 search results 35 video images 62 creating a list of ESMs for connec tion 71 case folders 15 customizing buttons 72 D data event searching for 28 Days button function 20 deleting evidence notes 55 queued evidence 51 device list setting the folder 71 device lists importing 8 downloading video clips 61 E editing evidence notes 55 email POS transaction exceptions 41 ESM configuring connection set tings 70 connecting to 8 creating a list for connec tion 71 removing from the list 71 evidence copying to external media 66 queueing for copying 48 Index evidence notes changing display order 56 copying 56 deleting 55 editing 55 hiding details 57 printing 57 reviewing 54 showing details 57 exporting search results 35 external media copying evidence to 66 F Fit to Window button function 44 Five Minutes button function 20 full investigations performing 14 Full Mask function 25 Full Screen button function 44 G Get Mask function 25 H hiding evidence note details 57 Hours button function 20 HTTP proxy address setting 75 l importing device lists 8 installing Evidence Manager 4 Investigator 4 software 4 Index 83 Invert Mask function 25 isolating an area for motion search 24 L Last Hour button function 20 locating previous or next transaction 34 M managing queued evidence 49 Months button f
41. esumed Training i 14 53 03 7 18 2006 7 18 2006 5 08 29 57 7 18 2006 7 18 2006 5 09 68 85 7 18 2006 7 18 2006 5 11 lt 41 05 7 18 2006 7 18 2006 5 12 71 81 f 7 18 2006 7 18 2006 5 14 25 45 7 18 2006 7 18 2006 5 15 9 Double click a search result The associated video and transaction data appears in the Media Viewer and the segment of video is highlighted in the timeline Use the playback controls to review the video For more information about using the video playback controls see Adjusting the Video Playback Settings on page 45 TIP You can scroll through the search results list by clicking Prev Result or Next Result NOTE For information about saving your evidence see Saving Reviewing Exporting Printing and Copying Evidence on page 59 To refine the search results list 1 Inthe search results list click the refinement bar above a column and then click a refinement option in the list No refinement No refinement Select time ranges o U O O Select time range 7 18 2006 5 07 27 PM EDT 7 18 2006 5 08 7 18 2006 5 08 56 PM EDT 7 18 2006 5 09 7 18 2006 5 09 55 PM EDT 7 18 2006 5 11 2 If you click the refinement bar above a Date Time column and you click Select time range in the list specify a date time and duration in the Time Date Refinement dialog box NOTE To clear the refinement in a column click a refineme
42. eviewing Exporting Printing and Copying Evidence on page 59 Searching Video for Data Events 29 Chapter 9 Searching Video for ATM or Teller Transactions The Search by ATM Transaction or Search by Teller Transaction search types provide you with the ability to locate ATM or teller transactions and associated video evidence in the Investigator These search types are available in the Professional version only To search for ATM or teller transactions captured by the ESM the Financial Transaction Investigation software must be installed and you must be connected to an ESM For more information about connecting to an ESM see Configuring the ESM Connection Settings on page 72 To search by ATM or teller transaction you must specify search criteria such as a bank account number or an ATM ID number After you have performed the search you can view details about a specific transaction and locate the previous or next transaction at the selected ATM or teller You can also copy print or export the search results NOTE There are several different methods for searching through video as described in the following table Video Search Type More Information Time and Location Searching Video by Time and Location on page 17 Motion or Alarms Searching Video for Motion or Alarms on page 21 Data Events Searching Video for Data Events on page 27 Stee aed Searching Video for ATM or Teller T
43. formation see the Administrator Console User Manual 4 In the Input Selector click a motion or alarm input It may take a moment for the list to populate Input Selector POS Terminal 3 YMD POS Te Recorder07 Sporting Goods Section YMD Speciali Recorder07 Store Entrance YMD Entrances Recorder07 Teller 1 YMD Tellers Recorder07 Teller 2 vMD Tellers Recorder07 Teller Line YMD Tellers Recorder07 Network 1 Basic Network Recorder07 5 Select the date and time and refine your search as required For more information see steps 5 to 7 in To search by time and location on page 18 NOTE If you are searching for evidence based on motion you can optionally isolate the part of the camera s field of view that you want to search For more information see Searching for Motion in the Area You Specify on page 24 6 After you have highlighted a segment of video in the timeline click Search Searching Video for Motion or Alarms 23 A list of motion and alarm events appears Motion Events 2 results found Start Time Input J 2 4 2009 10 50 53 PM Teller 2 J 2 4 2009 10 56 19PM Teller 2 7 Double click a search result The associated video appears in the Media Viewer and the segment of video is highlighted in the timeline Use the playback controls to review the video For more information about video playback see Adjusting the Video Playback Settings on page 45 NOTE You
44. he Professional versions of the Evidence Manager and Investigator please contact your March Networks representative Additional VideoSphere Visual Intelligence suite publications are available in PDF on your March Networks software CD 2 Evidence Manager and Investigator User Manual Chapter 2 Installing and Starting the Evidence Manager and Investigator This chapter describes how to install uninstall and start the Evidence Manager and Investigator It also provides the procedure for connecting to an ESM The following topics are covered in this chapter e System Requirements on page 4 e Installing and the Evidence Manager and Investigator on page 4 e Starting the Evidence Manager and Investigator on page 5 System Requirements For the online Help to function properly you must enable JavaScript in your Web browser For information about enabling JavaScript see the documentation accompanying your Web browser Before you install the Evidence Manager and Investigator ensure your system meets the following recommended requirements Computer with 3 0 GHz equivalent or higher processor One of the following operating systems Microsoft Windows XP Professional SP3 Microsoft Windows Vista Home Premium SP1 Microsoft Windows Vista Business SP1 Microsoft Windows Vista Enterprise SP1 Microsoft Windows Vista Ultimate SP1 2 0 GB or higher of system RAM Quad speed or faste
45. ick some areas become red and some become clear Clear areas are searched and red areas are not 24 Evidence Manager and Investigator User Manual e Click Options and then click one of the following Full Mask Applies a mask to the entire field of view With this setting motion is not detected Clear Mask Removes the mask With this setting motion in any part of the field of view is detected eInvert Mask Makes red areas clear and clear areas red Get Mask Obtains a mask configured by your system administrator Activity Scan Options Level v Q Search E N Clear Mask Invert Mask Get Mask 4 In the Level list adjust the motion sensitivity to locate large or small amounts of motion Levell Q Search amp bevels Gat maton Level 2 Level 3 Level 4 Level 5 medium Level 6 Level 7 Level 3 Level 9 Level 10 large motion 5 Click Search A list of search results appears under Activity Scan Events TIP After you have performed the initial search you can click the Auto Search Mode button This allows you to automatically perform the search again when you change the time period NOTE For information about saving your evidence see Saving Reviewing Exporting Printing and Copying Evidence on page 59 Searching Video for Motion or Alarms 25 26 Evidence Manager and Investigator User Manual Chapter 8 Searching V
46. ideo for Data Events You can use the Investigator to search for and save data events such as ATM or POS transactions captured by the recorder as well as the video associated with them The type of data you type in the Search box depends on the type of data input you selected For example you might use a bank card identification number for an ATM input For a cash register you might use a transaction number NOTE There are several different methods for searching through video as described in the following table Video Search Type More Information Time and Location Searching Video by Time and Location on page 17 Motion or Alarms Searching Video for Motion or Alarms on page 21 Data Events Searching Video for Data Events on page 27 ATM or Teller Transactions Searching Video for ATM or Teller Transactions on page 31 POS Transactions Searching Video for POS Transactions on page 37 To search by data event 1 Ifyou have not yet started the Investigator do so now If you already started the Investigator from within the Evidence Manager move to step 2 If you are performing a quick investigation double click the Investigator shortcut icon installed on your computer s desktop or use the Start menu For more information about quick and full investigations see Choosing the Investigation Type on page 14 2 In the Search Type selector that appears in the up
47. import a device list 1 On the File menu click Import Device List 2 Browse to the location of the device list file and click Open 8 Evidence Manager and Investigator User Manual Chapter 4 Exploring the Evidence Manager and Investigator This chapter describes the key components you use to navigate through the Investigator and Evidence Manger and highlights the tools required to conduct investigations and save and organize evidence The following topics are covered in this chapter e Navigating the Investigator on page 10 e Navigating the Evidence Manager on page 11 Navigating the Investigator The following figure shows the opening screen of the Investigator and the main components that you use while conducting investigations Site Selector Camera Selector RS Investigat r Professional Le My Sites Sanp Site Selector go ATM Lobby P Camera Selecto Timeline Bile Seach Ipa GheSekctor Media Viewer Evidewce Casel Help nano Quick Investigation Conngeted to ESM 1051 140 146 a VideoSphere search by Time and Lbcation pein 7 aC Video Playback Tools Search Type Selector tex 2 rse Camera Irputs al Aisle 2 Aste 2 Overhead ATM1 Arm 2 ATM Lobby Branch Entrance Branch Ertrerce 2PTZ Cipi w Audo Pe Media viewer ime Period Selector and Previews Area onary 2008 Hous a eh Monday January 26 12 AM Recorded Data Video Activity
48. ions are based on available saved and standard searches A saved search is a set of search criteria stored on your computer A standard search is a set of search criteria defined by a system administrator for the use of all investigators To search by POS transaction the Retail Transaction Investigation software must be installed and you must be connected to an ESM The Search by POS Transaction search type is available in the Professional version only NOTE POS search results will only show transactions retained on the ESM after the date and time when your site was mapped to a store number and a terminal number and configured to link video to retail transactions For more information on configuring retail sites to search for POS transactions see the Administrator Console User Manual or contact your system administrator Transactions stored prior to mapping will not be returned in a search If you need to view POS transactions stored prior to mapping please contact March Networks NOTE There are several different methods for searching through video as described in the following table Video Search Type More Information Time and Location Searching Video by Time and Location on page 17 Motion or Alarms Searching Video for Motion or Alarms on page 21 Data Events Searching Video for Data Events on page 27 ATM or Teller Transactions Searching Video for ATM or Teller Transactions on pag
49. kward from the current time click In the Last in the first list and in the second list click a time duration over which to search r Investigator ATM Search Starting At 7 17 2006 7 1 00 00 PM Ending At 7 17 2006 aa 1 30 00PM Search Methods Search Method Last Used ATM Search 2 24 2009 Card Number Search From Account Search Transaction Number Search 10 23 2008 Wildcard ATM Address Search Wildcard Card Number Search 1 29 2009 Wildcard From Account Search 10 22 2008 5 In the Search Methods list click a search method 6 Enter search details in any boxes that display based on the search method you selected 7 Click Search A list of ATM or teller transactions appears Search Results 2 Items Q Begin Search E Prev Result Next Result Date spre EIIT BON kk 234 Savings 3 7 17 2006 1 28 24 PM EDT auaina EOD aaeeei 233 Demand De saetoekokioik4 652 Savings Transfer DDA to Say 7 17 2006 1 29 02 PM EDT 8 Double click a search result The associated video and transaction data appears in the Media Viewer and the segment of video is highlighted in the timeline Use the playback Searching Video for ATM or Teller Transactions 33 controls to review the video For more information about video playback see Adjusting the Video Playback Settings on page 45 Bl Teller 2 With Transaction Data Monday July 17 2006 1 29 02 PM EDT 35
50. lect the Evidence Tools tab 3 In the Quick Actions section in the Print list click any of the following e Hide Button Removes the Print button from the display Print Image Prints a JPEG image Print Image and Text Transaction Data Prints a JPEG image and corresponding text or transaction data 4 Click OK To customize the Copy Image button 1 On the File menu click Preferences 2 In the Preferences dialog box click the Evidence Tools tab 3 In the Quick Actions section in the Copy list click any of the following Hide Button Removes the Copy button from the display Copy Image Copies a JPEG image 76 Evidence Manager and Investigator User Manual Copy Image and Text Transaction Data Copies a JPEG image and corresponding text and transaction data 4 Click OK To customize the Export to CD button 1 On the File menu click Preferences 2 In the Preferences dialog box click the Evidence Tools tab 3 In the Burn CD list click any of the following Hide Button Removes the Export to CD button from the display e Show Button Adds the Export to CD button to the display 4 Click OK Setting the Recording Time Periods for Alarm and Data Events You can use the Search tab in the Preferences dialog box to set the amount of time to automatically display a specific amount of video before and after an event To set the video time range for alarm events 1 On th
51. n you perform a full investigation begin by creating an Evidence Manager case folder to store the evidence you collect using the Investigator This chapter contains the following sections e Choosing the Investigation Type on page 14 e Creating an Evidence Manager Case Folder on page 15 Choosing the Investigation Type The steps for starting the Evidence Manager and the Investigator are different depending on the type of investigation you want to perform The following table describes each type of investigation its benefits and how to get started Investigation type Benefits How to get started Full investigation Use the Evidence Manager and Investigator to build a case and organize evidence and detailed notes Burn evidence from your investigation to CD or save it to a USB drive for law enforcement authorities or third party investigators This option is useful when your investigation spans several days or locations as it helps you organize your evidence and maintain notes related to your investigation e Allows you to organize your evidence in one or several Evidence Manager folders and add or update content over several days e Allows you to review evidence update notes and adjust the playback position of clips so they automatically open at a point of interest eStart an Evidence Manager case as outlined in Creating an Evidence Manager Case Folder on page 15 Start the Investigat
52. nt bar and then click No Refinement 40 Evidence Manager and Investigator User Manual To copy print or export search results e Right click a search result in the list point to Copy Print or Export and click Selection or All NOTE For information about saving your evidence see Saving Reviewing Exporting Printing and Copying Evidence on page 59 To save a search 1 Perform a POS Quick Search as described in To search by POS transaction on page 38 and leave the POS Search dialog box open 2 In the POS Search dialog box click the Save button 3 In the Save Search dialog box type a name for the search and click OK To set up e mail notification for transaction exceptions 1 Perform a POS Search as described in To search by POS transaction on page 38 and leave the POS Search dialog box open 2 In the POS Search dialog box click Saved Searches 3 In the Saved Searches list click the search for which you want to receive e mail notifications and click Notifications Investigator POS Search Quick Searches Saved Searches Standard Searches Notifications Send email notifications to pfuller marchnetworks com Test List of exceptions to be monitored Stores Daily Search All Stores Voids over 2 00 All Stores 4 In the Send email notifications to box type your e mail address You can use the Test button to ensure the e mail address can receive the notifications 5 Click the A
53. nts on page 27 ATM or Teller Transactions Searching Video for ATM or Teller Transactions on page 31 POS Transactions Searching Video for POS Transactions on page 37 Performing Motion or Alarm Searches A motion or alarm search allows you to view and save video of any motion or alarm event A camera must be configured for video motion detection by your system administrator before you can search for motion in the Investigator For more information about configuring a camera for video motion detection see the Administrator Console User Manual or online Help If you are searching for evidence based on motion you can optionally isolate the area that you want to search When you isolate an area the Investigator searches for motion events in a specified portion of the camera s field of view For more information see Searching for Motion in the Area You Specify on page 24 NOTE If you are a system administrator and would like more information about configuring a camera for video motion detection see the Administrator Console User Manual or online Help To perform a motion or alarm search 1 Ifyou have not yet started the Investigator do so now If you already started the Investigator from within the Evidence Manager move to step 2 If you are performing a quick investigation double click the Investigator shortcut icon installed on your computer s desktop or use the Start menu For more inform
54. of the folder s evidence displays in the right panel 2 Double click the video clip you want to view The video displays in the Media Viewer 3 Use the video playback tools to view the video NOTE You can synchronize the playback of multiple video clips in the Media Viewer by clicking the Toggle Synchronized Playback button Exporting Printing or Copying Images You can export print or copy images in the Investigator and the Evidence Manager To export an image 1 Display the image you want to export in the Media Viewer 2 Click the Export Image button 3 Either From the Evidence menu select Save then Export Image e Click the Save Evidence button Investigator or the Export Image button Evidence Manager and select Export Image The Save As dialog box appears 4 Inthe Save As dialog box click the folder to which you want to export the image in the Save in list 5 Typeaname for the image in the File name box 6 In the Save as type box click a file format in the list 7 Click Save 62 Evidence Manager and Investigator User Manual NOTE The Save Evidence button Investigator or the Export Image button Evidence Manager may be customized or hidden For more information about customizing buttons see Customizing the Action Buttons on page 74 To print an image 1 Display the image you want to print in the Media Viewer 2 Either From the Evidence menu select Print then Image e
55. or by clicking Investigate and perform your search Depending on the search criteria you plan to use the starting point varies e Searching Video by Time and Location on page 17 e Searching Video for Motion or Alarms on page 21 e Searching Video for Data Events on page 27 e Searching Video for ATM or Teller Transactions on page 31 e Searching Video for POS Transactions on page 37 e Perform tasks outlined in the subsequent chapters of this document to organize edit save and export evidence Quick investigation Use the Investigator to quickly locate and save evidence Search by time location alarm data event or transaction Burn evidence to CD or save it to a USB drive for law enforcement authorities or third party investigators This option is useful when you are investigating an isolated incident and want to quickly obtain evidence that you can share with others Start the Investigator and perform your search Depending on the search criteria you plan to use the starting point varies e Searching Video by Time and Location on page 17 e Searching Video for Motion or Alarms on page 21 e Searching Video for Data Events on page 27 e Searching Video for ATM or Teller Transactions on page 31 e Searching Video for POS Transactions on page 37 14 Evidence Manager and Investigator User Manual Creating an Evidence Manager Case
56. per right corner of the Investigator select Search by Data Event Search by Time and Location Search by Motion or Alarm Search by Data Event Lak Search by ATM Transactidts Search by Teller Transaction Search by POS Transaction 3 In the Site Selector that appears in the upper left corner of the Investigator click the site Site Selector My Sites GF Central Branches Eastern Branches Fa Connecticut New York SF Albion If you select an intermittently connected recorder in the Site Selector the connection is automatically terminated after a time configured by your system administrator If you are a system administrator you can specify the timeout period for an intermittent connection For more information see the Administrator Console User Manual If the Site Selector is empty and you are working in a managed environment you are using an ESM ensure you are connected to the ESM For more information see Connecting to an ESM on page 8 If the Site Selector is empty and you are working in an non managed environment you are not using an ESM you must import the device list For more information see Connecting to Recorders in a Non Managed Environment on page 8 28 Evidence Manager and Investigator User Manual 4 In the Data Input Selector click a data input It may take a moment for the list to populate Data Input Selector Data Inputs
57. r CD ROM drive optional CD RW capability for transferring evidence to compact discs 10 100 Mbps Ethernet card 40 MB of space free on hard drive for software Additional space required for storing of recorder and evidence information Screen color depth 32 bit Video card o Video RAM 64 MB o Screen Resolution 1280 x 1024 or greater e 5 0 S NOTE Workstations that do not meet the recommendations specified above may be used for lower performance requirements or in environments with small numbers of recorders Installing and the Evidence Manager and Investigator An installation wizard assists you with installing the Evidence Manager and Investigator If you no longer require the applications you can remove them using Add Remove Programs in the Microsoft Windows Control Panel For more information see the documentation accompanying Microsoft Windows Ifyou have a registration key you can add it to install the Professional version of the software If you do not add the registration key the Standard version is installed For more information about the features and functionality provided by the Professional version or for information about purchasing it contact your March Networks sales representative 4 Evidence Manager and Investigator User Manual To install the Evidence Manager and Investigator 1 Insert the software CD into your computer s CD ROM drive The Software Installation page automatically app
58. ransactions on page 31 POS Transactions Searching Video for POS Transactions on page 37 To search by ATM or teller transaction 1 Ifyou have not yet started the Investigator do so now If you already started the Investigator from within the Evidence Manager move to step 2 If you are performing a quick investigation double click the Investigator shortcut icon installed on your computer s desktop or use the Start menu For more information about quick and full investigations see Choosing the Investigation Type on page 14 2 In the Search Type selector that appears in the upper right corner of the Investigator select one of the following e Search by ATM Transaction Search by Teller Transaction NOTE Ifthe Search by ATM Transaction or Search by Teller Transaction search type does not appear see Troubleshooting on page 79 A Search Type Search by Time and Location Search by Motion or Alarm Search by Data Event E am Search by Teller Tare Search by POS Transaction My Sites Eastern Branches 2 Connecticut Ez New York 5 Albion 32 Evidence Manager and Investigator User Manual 4 In the Teller Search or ATM Search dialog box do one of the following e To search within a specific time frame click Starting at in the first list and select the start date and time then click Ending at in the second list and select the end date and time e To search bac
59. s Transaction at this ATM or Next Transaction at this ATM to search for ATM transactions e Previous Transaction at this teller or Next Transaction at this teller to search for teller transactions To copy print or export search results Right click a search result in the list point to Copy Print or Export and click Selection or All NOTE For information about saving your evidence see Saving Reviewing Exporting Printing and Copying Evidence on page 59 Searching Video for ATM or Teller Transactions 35 Chapter 10 Searching Video for POS Transactions The Search by POS Transaction search type provides you with the ability to search for Point of Sale POS transaction exceptions For example you can use this search type to look for all discounts exceeding a specified amount at a terminal To search by POS transaction in the Investigator you must specify search criteria You can then refine the list of results and locate the previous or next transaction at the selected POS terminal If you want to create a search and use it regularly you can save it to your computer You can also copy print or export the search results You can configure the Investigator to notify you via e mail about transaction exceptions at stores you are monitoring For example you can choose to be notified of all void transactions at selected stores You can set up e mail notifications for saved searches only The transaction except
60. t uses an ESM to centrally monitor and maintain recorders on the network Glossary 81 Non Managed Environment Recorders Site Synchronized Playback Video Display Cell A site that has networked recorders which are manually monitored and maintained by a system administrator Devices at your site that capture store and stream audio video and text data from connected peripherals A group of cameras associated to recorders for a particular location A feature that allows you to play in sync the archived video for all cameras on a grid that are associated with a particular alarm A video display cell is a box in which live or archived video displays 82 Evidence Manager and Investigator User Manual A adjusting motion sensitivity 25 video display settings 44 video playback 45 Advance to End button function 45 archived video reviewing 62 ATM or teller transaction searching for 32 Back 5 Seconds button function 45 Back button function 20 buttons customizing 72 C case folder directory changing 16 case folders creating 15 CDs burning evidence to 66 changing case folder directory 16 evidence note display order 56 Clear Mask function 25 clearing copied evidence 51 configuring ESM connection settings 70 connecting to an ESM from a list 70 to the ESM 8 connection settings configuring for ESM 70 copying evidence notes in a folder 56 evidence to external m
61. tion events S 2 amp Indicates that the evidence note contains an automatic physical alarm event Indicates that the evidence note contains text data 54 Evidence Manager and Investigator User Manual To update the playback position of a video clip 1 Click an evidence note in the Evidence Notes section 2 Use the playback controls or the timeline to locate the new starting position in the video clip 3 Click the Update link that corresponds to the note and click Yes To edit an evidence note 1 Click an evidence note in the Evidence Notes section 2 Click the Edit link 3 In the Edit Evidence Note dialog box type a new comment in the Enter evidence note text below box and click OK NOTE When you update an evidence note in the Investigator it appears in the Evidence Manager in the Case Notes section If the note does not display updated information click the Refresh Folders button in the Evidence Manager If another user is reviewing the evidence note the updated information appears after they close the note and reopen it To delete an evidence note 1 Click an evidence note in the Evidence Notes section 2 Click the Delete link and click Yes NOTE When you delete an evidence note it is automatically removed from the Evidence Manager If another user is reviewing the evidence note it is removed after the user closes the note or refreshes the folders Reviewing Editing an
62. u pointing to Video and clicking any of the options detailed in the table below To adjust the video playback settings Select video to play in the Media Viewer and use the controls detailed in the table below Control Description Previous Frame Moves the video to the last frame Next Frame Pauses and moves the video to the next frame R Back 5 Seconds Moves the video back five seconds S Rewind to Start Moves the video to the beginning Play Backward Plays the video in reverse Pause Stops the video Play Plays the video Advance to End Moves to the end of the video Adjusting the Audio and Video Display 45 Control Description Play Speed Adjusts the playback speed of the video Allows you to play video at normal speed 1X as well as 2X 4X 8X and 16X Audio plays only when video is ax playing at normal 1X speed View Live Video A new window opens and displays the live video stream 46 Evidence Manager and Investigator User Manual Chapter 12 Queueing Evidence for CD Burning and USB Copying You can share evidence with others by burning it to a CD or copying it to a USB drive Before you can perform these tasks you must queue the evidence on the recorder When you queue evidence you add it to the list of items to be copied You can create and manage queued evidence in the Manage Queued Evidence dialog box
63. ual Chapter 16 Customizing the User Interface This chapter provides you with the information required to customize the Investigator user interface by adding or removing buttons changing their defaults and configuring the time display You can also create a list of ESMs for connection set the device list or adjust the amount of video automatically recorded during alarm and data events The following topics are covered in this chapter e Configuring the ESM Connection Settings on page 72 e Configuring the Device List Settings on page 73 e Setting the Time Zone Display on page 74 Customizing the Action Buttons on page 74 Setting the Recording Time Periods for Alarm and Data Events on page 77 Assigning a Folder for POS Transaction Search Results on page 77 e Setting the HTTP Proxy Address on page 78 Configuring the ESM Connection Settings If you are working in a managed environment you must connect to the ESM before using the Investigator You need to know the IP address of the ESM before you can connect to it You can configure the system to automatically connect to a specific ESM or you can configure it to give you a choice of ESMs for connection You can also add or remove ESMs in this list To configure the ESM connection settings 1 On the File menu click Preferences 2 In the Preferences dialog box click the ESM Connection tab Preferences Device List Settings P
64. unction 20 motion or alarm search 22 motion sensitivity adjusting 25 levels 25 Mute button function 44 N Next Frame button function 45 next transaction locating 34 P Pan Mode button function 44 Pause button function 45 performing custom motion search 24 full investigations 14 quick investigations 14 Play Backward button function 45 Play button function 45 Play Speed button function 46 POS search saving 41 POS Search dialog box 39 POS transaction exceptions receiving email 41 POS transactions searching for 38 Previous Frame button function 45 previous transaction locating 34 printing evidence notes 57 search results 35 video images 62 Q queued evidence automatically copied evi dence 49 clearing copied evidence 51 deleting 51 evidence for revision 49 managing 49 recopying 51 reviewing 49 updating 50 viewing 50 queueing evidence for copying 48 quick investigations performing 14 Quick Searches button function 39 R recopying queued evidence 51 refining search results list 40 removing ESM from the list 71 reviewing archived video 62 evidence notes 54 queued evidence 49 Rewind to Start button function 45 S saving evidence in a case folder 60 POS search 41 video images 62 search results copying 35 exporting 35 printing 35 search results list refining 40 search type ATM or teller transaction 32 data event 28 motion or alarm
65. ve Image d a Save Clip Export Image f E Queue Evidence on Device A 5 In the Queue Evidence dialog box type any comments you want to include with the evidence in the Enter Comment box 6 Select any of the following check boxes Include Text Copies any text such as a transaction associated with the evidence Include Audio Copies any audio associated with the evidence 7 Click OK 8 To ensure the evidence was queued click the Manage queued evidence button Evidence se X X ga Case gt ls 9 Inthe Manage Queued Evidence dialog box click Evidence for Revision in the List of Evidence to Copy list The file appears in the list 48 Evidence Manager and Investigator User Manual Managing Queued Evidence After you have queued selected evidence you can review view update or delete items in the Manage Queued Evidence dialog box as your investigation changes You can also copy the evidence to external devices connected to your computer reset the evidence or clear it Updating queued evidence allows you to adjust the time frame for the video evidence for example by moving the clip s starting point before copying it You can copy a clip more than once by using the reset option To review the list of queued evidence 1 In the Investigator click the Manage queued evidence button Evidence x ay E EN Case 8 2N 2 In the Manage Queued Evidence dialog bo
66. vestigator User Manual 3 Click the video clip you want to adjust and click the View button 4 Using the timeline modify the time range or the starting point of the video clip and click the Update button The video clip is updated with the new duration or starting point To delete evidence from the queue 1 In the Investigator click the Manage queued evidence button Evidence a a X a Case pF kod N 2 In the Manage Queued Evidence dialog box click Evidence for Revision in the List of Evidence to Copy list 3 Click an item in the list and click Delete To reset copied evidence for re copying 1 In the Investigator click the Manage queued evidence button 2 In the Manage Queued Evidence dialog box click Evidence for Revision in the List of Evidence to Copy list 3 Click a copied item in the list and click Reset The item s status changes to Not Copied and it is automatically copied again To clear copied evidence 1 In the Investigator click the Manage queued evidence button 2 Click a copied item in the list and click Remove Copied Queueing Evidence for CD Burning and USB Copying 51 Reviewing Editing and Deleting Evidence Notes You can review edit and delete saved video clips and edit the notes associated with them For example you can update the starting position of a saved video clip so that playback begins at a different moment of interest or you can a
67. vidence copied to a CD the Evidence Reviewer CD upgrade must be applied to the recorder If you are unable to include the Evidence Reviewer when copying to external media contact your system administrator to ensure the upgrade has been applied Copying Evidence to External Media After you have queued evidence on the recorder using the Investigator you can perform one of the following tasks e Burn the evidence to a CD using your computer s CD ROM drive e Copy the evidence to a USB drive connected to the recorder For information about queueing evidence see Queueing Evidence for CD Burning and USB Copying on page 47 You can burn a CD of video evidence in both the Investigator and the Evidence Manager to send to other investigators or to law enforcement authorities The CD can be viewed with the Evidence Reviewer which is a playback tool that allows others to view video captured by the recorder and review cases created with the Evidence Manager You can include the Evidence Reviewer on the CD or USB drive To create a CD your computer must be equipped with a CD burner Windows XP which has CD burning capability or stand alone CD burning software You can use a stand alone CD burner to copy the evidence to a CD or you can copy evidence to a USB drive using Windows Explorer By default evidence is stored in the following location on your computer C Documents and Settings yourname My Documents My Investigations To
68. video E Zoom to 100 Resizes video to 100 percent of the recorded size E Fit to Window Resizes video to fit within the video display cell Zoom Mode Allows custom zoom level of an area of video a Pan Mode Shifts the horizontal and vertical display position of the video playback Note You must zoom in to an area of video before using the pan feature Full Screen Resizes the selected video display cell to fill the screen Press any key to exit the full screen e Volume Adjusts the volume level of the playback if an audio input exists Mute Toggles the audio volume on and off if an audio input exists NOTE You can also access the Media Viewer controls by right clicking the video display and clicking a button 44 Evidence Manager and Investigator User Manual Adjusting the Video Playback Settings You can customize playback of archived video in the Evidence Manager and Investigator using a number of controls In addition to pausing and playing the video at any point you can move forward or backward in the clip advance to the end rewind to the beginning view the video frame by frame or play the clip backward The Play Speed button allows you to play the video at normal 1X speed or choose faster speeds from a drop down menu You can switch to live video at any time by clicking View Live Video You can also access the playback controls by clicking the Media Viewer men
69. x click one of the following options in the List of Evidence to Copy list e Automatically Copied Evidence Displays any captured evidence that the recorder automatically copied to external media This action is configured by your system administrator e Evidence for Revision Displays any captured evidence that the recorder automatically queued for revision configured by your system administrator or evidence that you manually queued in the Investigator Manage Queued Evidence E Manage Evidence List of Evidence to Copy Automatically Copied Evidence Position Start Time End Time Inputs Estimated Size Status Delete Update View Remove Copied r Status Device Status External Media Status Evidence Queued for Copying to External Media No Device 0 0 Bytes 0 Free J Include Evidence Reviewer J Erase USB Drive before copy Cancel Copy Close Queueing Evidence for CD Burning and USB Copying 49 The table below provides details about the evidence information that appears in the Manage Queued Evidence dialog box Information Description Position The order in which captured evidence was queued and in which it will be copied to external media Start Time The start date and time of the captured evidence End Time The end date and time of the captured evidence Inputs The name of the input or device that captured the evidence Estimated Size The approximate file size
70. y Data Event Search by ATM Transaction Search by Teller Transaction Search by POS Transaction 3 Inthe Site Selector that appears in the upper left corner of the Investigator click the site Site Selector My Sites Coahuila TP New GF San Diego a i If you select an intermittently connected recorder in the Site Selector the connection is automatically terminated after a time configured by your system administrator If you are a system administrator you can specify the timeout period for an intermittent connection For more information see the Administrator Console User Manual If the Site Selector is empty and you are working in a managed environment you are using an ESM ensure you are connected to the ESM For more information see Connecting to an ESM on page 8 If the Site Selector is empty and you are working in an non managed environment you are not using an ESM you must import the device list For more information see Connecting to Recorders in a Non Managed Environment on page 8 4 In the Camera Selector click a camera 18 Evidence Manager and Investigator User Manual It may take a moment for the camera list to populate A My Sites New ATM Booth Left Site Selector aj Camera Selector D My Sites Camera Inputs Groups Source Coahuila Aisle 1 Aisles Recorder05 J ATM Booth Left ATMs Recorder05
71. you don t have any search criteria other than the date time and location of an event If you have further details about the event such as text data an analytics alarm or a transaction number you can choose a different type of search for more accurate results NOTE There are several different methods for searching through video as described in the following table Video Search Type More Information Time and Location Searching Video by Time and Location on page 17 Motion or Alarms Searching Video for Motion or Alarms on page 21 Data Events Searching Video for Data Events on page 27 ATM or Teller Transactions Searching Video for ATM or Teller Transactions on page 31 POS Transactions Searching Video for POS Transactions on page 37 To search by time and location 1 Ifyou have not yet started the Investigator do so now If you already started the Investigator from within the Evidence Manager move to step 2 If you are performing a quick investigation double click the Investigator shortcut icon installed on your computer s desktop or use the Start menu For more information about quick and full investigations see Choosing the Investigation Type on page 14 2 In the Search Type selector that appears in the upper right corner of the Investigator select Search by Time and Location A Search Type z Search by Motion or Alarm Search b

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