User Guide BT Converse 2100
Contents
1. BT Converse 1200 telephone Handset and cord already fitted to base Telephone line cord already fitted to base Desk mounting plinth Wall mounting plugs and screws If you experience any problems please visit www bt com producthelp In this guide Getting started LOCATON s sssssssscescssascessctsscoscssescsdesscsucssscvabescasscestsacodssesaanss 5 Setin UDE E A E N 5 Getting to know your phone Buttons arid features weisi cscscccvectsvesscsnsvesssnetessvetsendvavecoteves 6 Using your phone Making and ending Calls sssesesceseeseeeeeeeeseeeeeeeeeeeeees Hearing Aid compatibility Make a call using a headset Receive a call using a headset ssssesseeceeeeeeeeeeeeeeeeees 7 Redialling the last number SOGKOCY E ET T Message Waiting isssssivssrssvistsrssicssvessisssssivorsissoseisisinssvsssonse 8 Adjusting the ringer volume s sssssssssssssesssssesesssssseessssssssee 9 Adjusting the ringer tone cceesesceseeeseseeseeeseseeeeeeeeeeeee 9 R RecallDUtt Gist rcssycecseveszecsesssessevasvassevcrsarcontenesseseoersueeiee 9 AIM DlifY resisa 9 M1 M3 memory buttons Store replace a one touch number eeeeeeeeeeeeeeeeeeeeees 10 Dial a one touch memory number eseeeeeeeeeeeteeteeeee 10 Storing a pause in a MUMDET eeeceeeeeceseeeeeeeeneeeeeeeeees 10 Delete a stored MUMDET eeeeeseseeeeseeeeeeeeceeeeeeeeeeseeees 10 General information Safety InfOnMation vessacevesw2. hearing aid to the middle T position and holding the earpiece up to the aid not their ear Please visit http www btplc com inclusion for further practical advice on using hearings aids The light will only flash if your BT Converse is connected to a PBX switch or similar The light will not flash when used with network services such as BT 1571 If you experience any problems please visit www bt com producthelp Message waiting indicator Flashes if you have Voicemail page 8 Call indicator Flashes when you have an incoming call Dialling mode switch underneath the phone Lets you set the dialling mode pages 5 and 13 Message waiting switch underneath the phone See page 8 for details if you are connected to a switchboard Ringer switch underneath the phone Lets you adjust the ringer tone page 9 Ringer volume switch underneath the phone Lets you adjust the ringer volume page 9 Secrecy button amp indicator During a call press to stop your caller hearing you so you can talk privately to someone else close by page 8 Amplify Press to switch the earpiece headset volume between Normal and High page 9 Headset button amp indicator Lets you make and receive calls with a headset page 7 Using the phone Making and ending calls 1 Lift the handset and dial the number you want 2 Replace the handset to end the call Hearing Aid compatibility As this telephone is fitted
3. volume will automatically return to Normal volume Normal and High If you experience any problems please visit www bt com producthelp 10 M1 M3 memory buttons Each number can be up to 32 digits long and can include a pause or If you enter more than 32 digits you will hear an error beep To enter a pause when storing a number press Redial fj To cancel while storing hang up the handset or press agg Any number already stored will be kept You can store your 3 most frequently used phone numbers on the one touch memory buttons Gi and EB and dial them by pressing a single button Store replace a one touch number 1 Lift the handset or press PEE to get a line 2 Press and hold the Gi or button you want until you hear a beep and the Secrecy light flashes 3 Enter the number you want to store 4 Press the same QI or button to confirm The number is stored You hear a confirmation beep Dial a one touch memory number 1 Lift the handset or press Be then press the one touch button you want The stored number is dialled Storing a pause in a number A pause is normally inserted in a stored telephone number after a switchboard access code e g 9 to allow the switchboard time to get an outside line before the number is dialled For example 9 Pause 08702405522 1 To enter a pause press in the appropriate place when storing the number Delete a stored number 1 Lift the handset or press E
4. with an Inductive Coupler hearing aid wearers may benefit from switching their hearing aid to the middle T position and holding the earpiece up to the aid not their ear Please visit http www btplc com inclusion for further practical advice on using hearings aids Make a call using a headset Headsets are not supplied with your BT Converse 2100 However you can purchase headsets with RJ11 jack by visiting www shop bt com 1 Plug the headset not supplied into the socket marked Q on the underside of the base 2 Press and dial the number When the headset is in use the headset indicator on the button will be lit Press E to end the call Receive a call using a headset 1 When the phone rings and the headset is plugged in press E to answer Redialling the last number The redial number can up to 32 digits long If the last number dialled was longer than 32 digits only the first 32 digits will be dialled 1 Liftthe handset or press Ea then press a If you experience any problems please visit www bt com producthelp Using the phone Secrecy During a call you can talk to someone nearby without your caller hearing you 1 Press secrecy J The red secrecy light on the button comes on and your caller cannot hear you 2 Press again to return to your caller Message waiting If your BT Converse phone is connected to a switchboard the message waiting indicator will flash when you receive new voicemail mes
5. AS UK s best selling phone brand User Guide A BT Converse 2100 Corded Phone Welcome to your BT Converse 2100 Corded Telephone BT Converse Three one touch buttons for easy dialling of your most important numbers e Headset facility lets you make and receive calls privately while keeping your hands free e Secrecy feature lets you talk to someone else close by without your caller hearing ee ee D 0 e Q e Last number redial e Providing you are connected to a compatible switchboard the message waiting indicator will flash when you receive new messages e Amplifier lets you switch the earpiece volume between Normal and High e Adjustable ringer volume BT 1571 or similar network voicemail users can also use this feature however the indicator light will not flash New voicemail messages will be indicated by a stuttered dial tone when you pick up the handset This User Guide provides you with all the information you need to get the most from your BT Converse 2100 You must first set up your BT Converse 2100 before you can use it This doesn t take long as it is easy to do Just follow the simple instructions on the next few pages Hearing aid friendly The BT Converse 2100 is fitted with an inductive coupler so it is compatible with hearing aids Please visit http www btplc com inclusion for further practical advice on using hearings aids Got everything
6. a to get a line 2 Press and hold the GZ or button you want until you hear a confirmation beep and the Secrecy light flashes 3 Press secrecy to delete the stored number You hear a confirmation beep 4 Replace the handset or press EE If you experience any problems please visit www bt com producthelp Help Phone does not work No dial tone Check that the line cord is plugged in see page 5 You have a dial tone but the phone will not dial out If you are connected to a switchboard check whether you need to dial an access code or if you need to change the dial mode see pages 5 and 13 Phone ringer does not ring Is the ringer volume switch set to 0 Move the ringer volume switch to 1 or 2 see page 9 If you experience any problems please visit www bt com producthelp General information Safety information Clean the phone with a damp not wet cloth or an anti static wipe Never use household polish as this will damage the product Never use a dry cloth as this may cause a static shock Do not open the handset or base This could expose you to high voltages or other risks Do not submerge any part of your product in water and do not use it in damp conditions such as bathrooms Do not expose your product to fire explosive or other hazardous conditions Do not expose to direct sunlight Do not stand your product on carpets or other surfaces which generate fibres or place it in locations preventing the fre
7. a Better Future y We re always looking to make our products last longer and use less power so we don t have such a big impact on the environment To find out about what we are doing visit bt com betterfuture Offices worldwide The services described in this publication are subject to availability and may be modified from time to time Services and equipment are provided subject to British Telecommunications plc s respective standard conditions of contract Nothing in this publication forms any part of any contract British Telecommunications plc 2012 Registered Office 81 Newgate Street London EC1A 7AJ Registered in England No 1800000 Printed in China Designed and produced by The Art amp Design Partnership Ltd BT Converse 2100 12 12 Issue 3 BTE CE
8. e flow of air over its surfaces We recommend that you do not place the products on antique veneered wood to avoid damage Guarantee Your BT Converse 2100 is guaranteed for a period of 12 months from the date of purchase Subject to the terms listed below the guarantee will provide for the repair of or at BT s or its agent s discretion the option to replace the BT Converse 2100 or any component thereof which is identified as faulty or below standard or as a result of inferior workmanship of materials Products over 28 days old from the date of purchase may be replaced with a refurbished or repaired product The conditions of this guarantee are The guarantee shall only apply to defects that occur within the 12 month guarantee period Proof of purchase is required The equipment is returned to BT or its agent as instructed This guarantee does not cover any faults or defects caused by accidents misuse fair wear and tear neglect tampering with the equipment or any attempt at adjustment or repair other than through approved agents This guarantee does not affect your statutory rights Within the 12 month guarantee period In the unlikely event of a defect occurring please return the product with the receipt to the place of purchase Outside of the 12 month guarantee period If your product needs repair after the guarantee period has ended the repair must meet the approval requirements for connection to the tele
9. phone network We recommend that you contact BT s approved repair agent Helpdesk Solutions 0870 240 5029 ora local qualified repairer Returning your phone Where possible pack the product in its original packaging Please remember to include all parts including the line cords Please note that we cannot take responsibility for goods damaged in transit Please obtain and keep proof of posting from the carrier If you experience any problems please visit www bt com producthelp Technical information How many telephones can you have All items of telephone equipment have a Ringer Equivalence Number REN which is used to calculate the number of items which may be connected to any one telephone line Your BT Converse 2100 has a REN of 1 A total REN of 4 is allowed If the total REN of 4 is exceeded the telephone may not ring With different telephone types there is not guarantee of ringing even when the REN is less than 4 Switchboard compatibility This product is intended for use within the UK for connection to public telephone network and compatible switchboards which support tone dialling and timed break recall Your BT Converse 2100 can be set to work with your switchboard by moving the switch on the underside of the base to either P pulse T tone or TB timed break If in doubt please consult your service provider Mode Ps T TB Switch from pulse to tone during a call If you need to set your BT Conve
10. pose of them and the product as per your local authority s recycling processes For more information please contact your local authority or the retailer where the product was purchased Product disposal instructions for business users Business users should contact their suppliers and check the terms and conditions of the purchase contract and ensure that this product is not mixed with other commercial waste for disposal If you experience any problems please visit www bt com producthelp Wall mounting your phone WARNING 1 Unclip the stand from the base of the Before you wall mount your BT Converse 2100 P WALL PLUG SCREW check that you are not drilling into any hidden phone and remove it Re route the E one ere telephone line cord towards the Make sure the telephone line cord will reach the wall socket bottom of the phone 70mm 2 Drill two holes in the wall 70mm vertically apart using an 8mm drill bit 3 Insert the wall plugs if necessary then insert the screws leaving about 5mm protruding from the wall on which to hang the phone 4 Slot the holes on the back of the base over the screw heads and gently pull the phone down to fix it securely in place Using the handset park when the phone is wall mounted If you need to leave the phone whilst on a call hang the handset on the handset park at the top of the base If you experience any problems please visit www bt com producthelp For
11. rse 2100 to pulse dialling you can temporarily switch to tone dialling during a call for example if asked to enter a code number To switch to tone dialling during a call press KE R amp TTE Directive This product is intended for use within the UK for connection to the public telephone network and compatible switchboards This equipment complies with the essential requirements for the Radio Equipment and Telecommunications Terminal Equipment Directive 1999 5 EC General information 13 Declaration of Conformance Hereby BT declares that this BT Converse 2100 is in compliance with the essential requirements and other relevant provisions of Directive 1999 5 EC If you would like a copy of the Declaration of Conformance go to the product website at www bt com producthelp Product disposal instructions The symbol shown here and on the product means that the product is classed as Electrical or Electronic Equipment and ys should not be disposed with other household or commercial waste at the end of its working life The Waste of Electrical and Electronic Equipment WEEE Directive 2002 96 EC has been put in place to recycle products using best available recovery and recycling techniques to minimise the impact on the environment treat any hazardous substances and avoid the increasing landfill Product disposal instructions for residential users When you have no further use for it please remove any batteries and dis
12. sages BT 1571 or similar network voicemail users can also use this feature however the indicator light will not flash New voicemail messages will be indicated by a stuttered dial tone when you pick up the handset Message waiting switch If your telephone is connected to a switchboard you may need to change the message waiting switch setting on the base of the phone It is pre set to MW3 which is for an SX2000 switch MW1 and MW2 positions are for when the telephone is connected to an ISDX switch If the switch is moved to MW2 and the message waiting indicator stays on permanently use MW1 Message Waiting ies Mw2 MW3 7 1 Lift the handset or press and dial to connect to your answering service If in doubt please refer to your PBX instructions manager for the correct procedure to access this service If you experience any problems please visit www bt com producthelp Using the phone Adjusting the ringer volume 1 Set the Ringer Volume switch on the underside of the phone to 0 Off 1 or 2 Ringer Volume Oo l1 2 Adjusting the ringer tone 1 Set the Ringer switch on the underside of the phone to 1 Low 2 Medium or 3 High Ringer I s J 3 R Recall The GEE button is used to access a range of switchboard services for example to transfer calls and with some BT Calling Features Amplify 1 Press ROHIA to switch the earpiece headset volume between After you hang up the
13. ssessesssesavsccssesarcessiesvenssvceenesess Guarantee s sicessczesexzarceased sveeseni sae cssserensaeeseseaatecaeseeseaaes Returning your phone Technical information cseccssceeeseecceeeseeeceeeeeeneeeeeees How many telephones can you have scescescereesreeseees 13 Switchboard compatibility sesse eceeeeseeeseeseeeeeeeeeeeneeeees 13 RATTE Ditectivessaiscteishavicvinenisietetkmeianinan 13 Product disposal instructions s ssccseseseeeeeseeseeeeeeeees 13 Wall mounting your Phone eseeeeeeceseeseeeseeeeeeeeeees 14 If you experience any problems please visit www bt com producthelp Getting started Location WARNING ss Do not place your BT Converse 2100 in the You need to place your BT Converse 2100 within 3 metres of a telephone socket hathioani ar ater himidiarese so that the cable will reach Your BT Converse 2100 can be wall mounted Other electrical equipment close to your Converse could have an adverse effect on call quality If you experience buzzing during a call try moving the Converse away from any electrical equipment that may be nearby see Wall mounting your phone on page 14 Setting up 1 Plug the end of the telephone line cord into the telephone wall socket IMPORTANT Only use the handset and line cord supplied or this product may not work Ringer Mode EQ Line aJ Ringer Message Volume Waiting OIE o gt he eee Fap Si alin 2 Check that
14. the dialling Mode switch on the underside of the base is set to Dialling mode os aie If connecting to a switchboard you may need to TB for tone dialling with timed break recall sdhistshe dialling nedeceuing ie P ar Vining the Mode switch on the underside of the base Mode If in doubt please consult your service provider Ps X TB 3 Fit the desk mounting plinth if required by positioning the plinth over the lugs and pushing it down into place as shown by the blue arrows Your BT Converse 2100 is now ready for use If you experience any problems please visit www bt com producthelp Getting to know your phone Buttons and features Handset park If the phone is wall mounted you can hang the handset here if you need to leave the phone during a call M1 M3 one touch memory buttons Press a one touch button to dial the stored number page 10 One touch memory label Keep a note of your numbers Instructions on how to store a one touch number are printed on the reverse of this label Headset socket underneath the phone Lets you connect a Headset not supplied page 7 Redial Redials the last number called page 7 Also used to enter a pause in a stored number page 10 R Recall For use with a switchboard and some BT Calling Features page 9 Handset amp Hearing Aid Hearing aid wearers may benefit from switching their
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