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HP ProBook 470 G0 Notebook PC

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1. A 11 Ej m 12 hte 13 Service tag and PCID label 5 re tre pre eee Eee recess dee estet ERE Eee Ev ees 14 ET I GO CAG eee 14 PCI labe seriei mem ID RUPEE i EIU AUN DD UU S DU 15 3 Nskrated parte eal alee icine mee eens 16 COMPUTEL major COMPONENTS isc ccccccsencsesaciscocseccecensessencnensenscesbeccxsndesenstvoseeabscdenevnasecasscecnerdvatecteacescvsacecasusssessives 16 BITTE VE TRIP IOTER ERES ET ECR 19 Mc e 20 CLS IG ee C 21 DU EET TET Ae UIS RS EE 22 Miscellaneous parts etit eee eerie ette e vv ive teen Ue RE EAE ee ER ee eee ees 23 Sequential part number listing cesis esses esee eene enne nennen nnn nnne nnns nnns snas sensns tasa ta setas snas sss sn seas 24 4 Removal and replacement procedures preliminary requirements eee ee eee ee eee eese eene se ees aonseu 28 IDE eee Y 28 Service considerations mer deca ce tenes iR Rer ie SUR E Nee Ne eoe uoce Give rues ere vae as Uere dee es TaT REEE 28 PlaStiG LIBRE EIL Bi oebscteesd ese ieecten Rs en ees 28 Cables and CONMECCO S arresi aae e eaaa ee eea niaaa eaaa atai aa
2. Item Description Spare part number 1 Display panel 43 9 cm 17 3 inch HD anti glare with webcam 723643 001 16 Chapter3 Illustrated parts catalog Item Description Spare part number 2 Keyboard includes cable NOTE Fora detailed list of available keyboards see Sequential part number listing on page 24 For use in Windows 8 models 721953 xxx 3 Top cover includes touchpad assembly With a fingerprint reader includes fingerprint reader assembly 723644 001 Without a fingerprint reader includes fingerprint reader plastic insert bracket and screws 723645 001 4 Power button board assembly 721531 001 5 Function board 721943 001 6 Speaker assembly 723674 001 7 Card reader board 721535 001 8 Fingerprint reader assembly includes cable bracket holder and screws 723670 001 9 System board includes replacement thermal material For use in models without Windows 8 e 1 GB discrete graphics memory 721521 001 e 2 GBdiscrete graphics memory 721522 001 For use in Windows 8 models e Windows 8 Standard and 1 GB discrete graphics memory 721521 501 e Windows 8 Professional and 1 GB discrete graphics memory 721521 601 e Windows 8 Standard and 2 GB discrete graphics memory 721522 501 e Windows 8 Professional and 2 GB discrete graphics memory 721522 601 10 USB audio board 721542 001 11 RTC battery 683601 001 12 Processor
3. Reverse this procedure to install the fan heat sink assembly 68 Chapter6 Removal and replacement procedures for Authorized Service Provider parts Processor Ef NOTE All processor spare part kits include replacement thermal material Description Spare part number Intel Core i7 processor Quad Core 3632QM 2 2 GHz processor with 6 MB L3 cache 701658 001 Intel Core i5 processors Dual Core 3380M 2 9 GHz processor with 3 MB L3 cache includes thermal grease 708762 001 3340M 2 7 GHz processor with 3 MB L3 cache includes thermal grease 708761 001 3230M 2 6 GHz processor with 3 MB L3 cache includes thermal grease 711903 001 Intel Core i3 processors Dual Core 3130M 2 6 GHz processor with 3 MB L3 cache includes thermal grease 713163 001 3120M 2 5 GHz processor with 3 MB L3 cache includes thermal grease 700627 001 Intel Pentium processor Dual Core 2020M 2 4 GHz with 2 MB L3 cache 700628 001 Intel Celeron processor 1000M 1 8 GHz with 2 MB L3 cache 713162 001 Before removing the processor follow these steps 1 Shutdown the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the c
4. esee sseeeeee rennen nnne tnnt 98 Remove everything and reinstall Windows sees eese eene nnn nns 98 Using HP Software Se tup m 99 11 Backupand recavery m WIndOWS 7 eaodusuv ettet 93d are poe PER ERE Udndud ee aure tpa yy ou S rS EE uecuaduddceaeeee SSE IESE rers Mud 100 Creating recovery media with HP Recovery Disc Creator ccsccsscssscssscssesssessscseeessessseseeessesseesseesssesnesseesees 100 Creating recovery media enero reete recepere esee ea enne enses anesan ee aene gR aatia eT e aee REPRE NER eS 101 Backing up your information sccscsscssessesssssessessesssssssssesseseessessessessessessessesseaseaseaesaeeaesaessesaesaesaeseeseeseseeass 101 Performing a system recovery ccscsscsscssessessesssessscsscssssecssessessessessessessesseaseaesaesaesaseaesaesaesaesaesaesaeseessesaesessneass 102 Using the Windows recovery tools lesse eseseeeee eene eene eene nenne nnst nnne nn sts s tenen sena sen 102 Using tTI recovery LOOMS p c M 103 Using a Windows 7 operating system DVD purchased Separately ssss 103 T2 Backup and Recovery ii SUSE LIBUX o ecacere rero ro scssecconevbes uan quee Rt pet v a S aud EeqENEReRINRAP PA ERE REPRE D aunueee 105 Backing up your information scssccscssessesscssssssssesssscsssesessesecsscssessessessessessesseaesaeeae
5. Reverse this procedure to install an optical drive 40 Chapter5 Removalandreplacement procedures for Customer Self Repair parts Memory modules 5 NOTE Primary and expansion memory is installed in a stacked configuration in the bottom of the computer If only one memory module is installed it must be installed in the bottom socket Description Spare part number 2 GB PC3L 12800 1600 MHz DDR3L 691739 001 4 GB PC3L 12800 1600 MHz DDR3L 691740 001 8 GB PC3L 12800 1600 MHz DDR3L 693374 001 Update BIOS before adding memory modules Before adding new memory make sure you update the computer to the latest BIOS A CAUTION Failure to update the computer to the latest BIOS prior to installing new memory may result in various system problems To update BIOS 1 Navigate to www hp com Click Support amp Drivers gt click Drivers amp Software In the Enter a product name number box type the computer model information and then click Search Click the link for the computer model Select the operating system and then click Next Under Step 2 Select a Download click the BIOS link Click the link for the most recent BIOS w nom moa wow Click the Download button and then follow the on screen instructions Before removing the memory module follow these steps 1 Shutdown the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down throug
6. Front 11 Left Component Description 1 l Power connector Connects an AC adapter 2 AC adapter Battery light e White The computer is connected to external power and the battery is charged from 90 to 99 percent e Amber The computer is connected to external power and the battery is charged from 0 to 89 percent e Blinking amber A battery that is the only available power source has reached a low battery level When the battery reaches a critical battery level the battery light begins blinking rapidly e Off The battery is fully charged 3 Vents 2 Enables airflow to cool internal components NOTE The computer fan starts up automatically to cool internal components and prevent overheating It is normal for the internal fan to cycle on and off during routine operation 4 Ci External monitor port 5 RJ 45 network jack RJ 45 network lights 2 Connects an external VGA monitor or projector Connects a network cable e Green left The network is connected e Amber right The network is showing activity 6 Horm HDMI port Connects an optional video or audio device such as a high definition television or any compatible digital or audio component 7 USB 3 0 ports 2 12 Chapter2 External component identification Connect optional USB 3 0 devices and provide enhanced USB power performance Right Component 1 G Audio out headphone jack Description Prod
7. When backing up to discs use any of the following types of discs purchased separately CD R CD RW DVD R DVD R DL DVD R DVD R DL or DVD RW The discs you use will depend on the type of optical drive you are using Ey NOTE DVDs and DVDs with double layer DL support store more information than CDs so using them for backup reduces the number of recovery discs required e When backing up to discs number each disc before inserting it into the external drive To create a backup using Backup and Restore Eyf NOTE Be sure that the computer is connected to AC power before you start the backup process The backup process may take over an hour depending on file size and the speed of the computer 1 Select Start All Programs Maintenance Backup and Restore 2 Follow the on screen instructions to set up your backup create a system image select models only or create a system repair disc select models only Backing up your information 101 Performing a system recovery In case of system failure or instability the computer provides the following tools to recover your files e Windows recovery tools You can use Windows Backup and Restore to recover information you have previously backed up You can also use Windows Startup Repair to fix problems that might prevent Windows from starting correctly e f11 recovery tools You can use the f11 recovery tools to recover your original hard drive image The image
8. Disconnect all external devices connected to the computer Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer Remove the battery see Battery on page 34 Remove the following components a Service door see Service door on page 35 b Hard drive see Hard drive on page 36 Optical drive see Optical drive on page 39 d Keyboard see Keyboard on page 45 e Top cover see Top cover on page 47 When replacing the system board be sure to remove the following components from the defective system board and install on the replacement system board Memory module see Memory modules on page 41 WLAN Bluetooth module see WLAN Bluetooth combo card on page 43 Processor see Processor on page 69 Optical drive extension board see Optical drive extension board on page 65 Hard drive extension board see Hard drive extension board on page 66 60 Chapter6 Removal and replacement procedures for Authorized Service Provider parts Remove the system board 1 2 3 4 5 6 P Position the computer upright with the front toward you Disconnect the display cable 1 from the system board Disconnect the battery connector cable from the system board 2 Remove the 2 Phillips PM2 5x4 0 screws 3 that secure the system board to the computer Remove the Phillips PM2 5x4 0 screw 3 that s
9. d Topcover see Top cover on page 47 Remove the fingerprint reader assembly 1 Position the top cover upside down 2 Remove the Phillips PM2 0x2 0 broadhead screw 1 that secures the fingerprint reader board bracket to the top cover 3 Slide the bracket toward the bottom of the top cover and then lift it off the top cover 2 4 Remove the fingerprint reader board and cable assembly from the top cover 3 and then lift the holder from the top cover 4 Reverse this procedure to install the fingerprint reader assembly 52 Chapter6 Removal and replacement procedures for Authorized Service Provider parts Power button board Description Spare part number Power button board assembly 721531 001 Before removing the power button board follow these steps 1 M m wos Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect all external devices connected to the computer Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer Remove the battery see Battery on page 34 Remove the following components a Service door see Service door on page 35 b Keyboard see Keyboard on page 45 c Optical drive Optical drive on page 39 d Topcover see Top cover on page 47 Rem
10. Plastic parts A CAUTION Using excessive force during disassembly and reassembly can damage plastic parts Use care when handling the plastic parts Apply pressure only at the points designated in the maintenance instructions Chapter 4 Removal and replacement procedures preliminary requirements Cables and connectors A CAUTION When servicing the computer be sure that cables are placed in their proper locations during the reassembly process Improper cable placement can damage the computer Cables must be handled with extreme care to avoid damage Apply only the tension required to unseat or seat the cables during removal and insertion Handle cables by the connector whenever possible In all cases avoid bending twisting or tearing cables Be sure that cables are routed in such a way that they cannot be caught or snagged by parts being removed or replaced Handle flex cables with extreme care these cables tear easily Drive handling A CAUTION Drives are fragile components that must be handled with care To prevent damage to the computer damage to a drive or loss of information observe these precautions Before removing or inserting a hard drive shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Before handling a drive be sure that you are discharged of static electricity While handling a drive avoid
11. HP ProBook 470 GO Notebook PC Maintenance and Service Guide Copyright 2013 Hewlett Packard Development Company L P Bluetooth is a trademark owned by its proprietor and used by Hewlett Packard Company under license Intel and Core are trademarks or registered trademarks of Intel Corporation in the United States and other countries Microsoft Windows and Windows Vista are either trademarks or registered trademarks of Microsoft Corporation in the United States and or other countries SD Logo is a trademark of its proprietor The information contained herein is subject to change without notice The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein First Edition May 2013 Document Part Number 720786 001 Product notice This guide describes features that are common to most models Some features may not be available on your computer Important Notice about Customer Self Repair Parts A CAUTION Your computer includes Customer Self Repair parts and parts that should only be accessed by an authorized service provider See Chapter 5 Removal and replacement procedures for Customer Self Repair parts for details Accessing parts described in Chapter 6 Removal and replacement proced
12. Select File save changes and exit then press Enter 2 What kind of configuration data is stored on the DIMM Serial Presence Detect SPD memory module How would this data be written The DIMM SPD memory contains information about the memory module such as size serial number data width speed timing voltage and thermal information This information is written by the module manufacturer and stored on an EEPROM This EEPROM cannot be written to when the memory module is installed in a PC Third party tools do exist that can write to the EEPROM when the memory module is not installed in a PC There are various third party tools available to read SPD memory 3 Does the Firmware Hub for System BIOS contain the BIOS program Is this chip writable and if so how The Firmware Hub does contain the BIOS program and is writable A utility is required to perform the write function 4 in some PC systems the Firmware Hub for System BIOS is a flash memory chip so that updates can be written by the customer Is this true for these BIOS chips Yes they are flash memory chips 5 Whatis meant by Restore the nonvolatile memory found in Intel based system boards This relates to clearing the Real Time Clock RTC CMOS memory that contains PC configuration data 6 Does resetting the CMOS configuration memory return the PC back to factory defaults The process of resetting the CMOS will return certain system settings to factory default but will
13. wireless 2 product name 1 R recovery 98 105 recovery partition 96 recycle computer 98 refresh 98 removal replacement preliminaries 28 procedures Authorized Service Provider 47 procedures Customer Self Repair 33 remove everything and reinstall Windows 98 reset computer 98 steps 98 restoring the hard drive 96 RJ 45 network jack identifying 12 RJ 45 network lights identifying 12 RTC battery removal 64 spare part number 17 24 64 S Screw Kit spare part number 23 security cable slot identifying 13 security screw using 36 security product description 3 service considerations 28 service door spare part number 18 servicetag 14 serviceability product description 4 setup utility navigating and selecting 80 restoring factory settings 81 Setup Utility BIOS 86 slots security cable 13 speaker assembly removal 57 spare part number specifications Blu ray ROM DVD RW SuperMulti 111 computer 107 display 108 DVD ROM drive 111 DVD RW SuperMulti DL Drive 110 harddrive 109 optical drive 110 111 static shielding materials 32 system board removal 60 spare partnumbers 17 60 System Diagnostics 85 86 17 57 T thermal material replacement 68 tools required 28 top cover removal 47 Spare partnumber 17 47 TouchPad buttons 6 TouchPad zone identifying 6 transporting guidelines 31 U USB3 0port 12 USB legacy support USB ports identifying USB audio board removal 59 Spare par
14. 1 Select Start All Programs Security and Protection HP Recovery Disc Creator 2 Select Driver DVD or Windows DVD 3 From the drop down menu select the drive for burning the recovery media 4 Click the Burn button to start the burning process Backing up your information Recovery after a system failure is as good as your most recent backup Immediately after software setup you should create system repair discs select models only using HP Recovery Disc Creator using the installed optical drive select models only or an optional external optical drive and back up your system As you add new software and data files you should continue to back up your system on a regular basis to maintain a reasonably current backup The system repair discs select models only are used to start up boot the computer and repair the operating system in case of system instability or failure Your initial and subsequent backups allow you to restore your data and settings if a failure occurs You can back up your information to an optional external hard drive a network drive or discs Note the following when backing up e Storepersonal files in the Documents library and back it up regularly e Back up templates that are stored in their associated programs e Save customized settings that appear in a window toolbar or menu bar by taking a screen shot of your settings The screen shot can be a time saver if you have to reset your preferences e
15. Keyboard see Keyboard on page 45 Top cover see Top cover on page 47 System board see System board on page 60 Remove the power cable 1 2 Position the system board upside down Disconnect the cable from the bottom of the system board Reverse this procedure to install the power cable 62 Chapter6 Removal and replacement procedures for Authorized Service Provider parts Battery cable The battery cable is included in the Cable Kit spare part number 723646 001 Before removing the battery cable follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Removethe battery see Battery on page 34 5 Remove the following components a Service door see Service door on page 35 b Hard drive see Hard drive on page 36 Optical drive see Optical drive on page 39 d WLAN Bluetooth module see WLAN Bluetooth combo card on page 43 e Keyboard see Keyboard on page 45 f Topcover see Top cover on page 47 g System board see System board on page 60 Remove the battery cable 1 Position the computer upright and open as far
16. Thailand 721953 291 A Keyboard for use in Japan 721953 A41 A Keyboard for use in Belgium 721953 AB1 A Keyboard for use in Taiwan 721953 AD1 A Keyboard for use in South Korea 721953 B31 A Keyboard for use in the Netherlands and Europe 721953 B71 A Keyboard for use in Sweden and Finland 721953 BA1 A Keyboard for use in Slovenia 721953 BB1 A Keyboard for use in Israel 721953 BG1 A Keyboard for use in Switzerland 721953 D61 A Keyboard for use in India 721953 DD1 A Keyboard for use in Iceland 721953 DH1 A Keyboard for use in the Netherlands 721953 FL1 A Keyboard for use in the Czech Republic and Slovakia 721953 FP1 A Keyboard for use in northern Africa 723641 001 N Antennas 723639 001 C Display rear cover 723640 001 C Display bezel for use in models with a webcam 723642 001 C Display Hinge Kit includes left and right hinges and hinge covers 723643 001 B 43 9 cm 17 3 inch display assembly HD anti glare with webcam 723644 001 B Top cover for use in models with a fingerprint reader includes fingerprint reader board and touchpad assembly 723645 001 B Top cover for use in models without a fingerprint reader includes touchpad assembly fingerprint reader plastic insert bracket and screws 723646 001 N Cable Kit see Cable Kit on page 21 for more Cable Kit spare part information 723647 001 C Plastics Kit includes optical drive protective insert and Secure Digital card protective insert 723648 001 A Service door 26 Chap
17. as possible 2 Remove the 2 Phillips PM2 5x4 0 screws that secure the battery cable to the computer 1 3 Remove the battery cable from the computer 2 Reverse this procedure to install the battery cable Component replacement procedures 63 RTC battery Description RTC battery Spare part number 683601 001 Before removing the RTC battery follow these steps Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system E Disconnect all external devices connected to the computer Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer m m a b c d f g Remove the battery see Battery on page 34 Remove the following components Service door see Service door on page 35 Hard drive see Hard drive on page 36 Optical drive see Optical drive on page 39 WLAN Bluetooth module see WLAN Bluetooth combo card on page 43 Keyboard see Keyboard on page 45 Top cover see Top cover on page 47 System board see System board on page 60 Remove the RTC battery 1 Position the system board upside down 2 Usea thin screwdriver or similar tool to pry the battery out of the socket 1 3 Remove the battery from the socket 2 Reverse this procedure t
18. cover on page 47 Remove the USB audio board umo S wN Position the top cover upside down Disconnect the cable that routes to the system board 1 Disconnect the cable that routes to the fingerprint reader board 2 Remove the Phillips PM2 5x4 0 screw 3 that secures the USB audio board to the computer Rotate the top of the board upward pull the board away from the connectors to remove them from top cover holes and then lift the board off the top cover 4 Component replacement procedures 59 Reverse this procedure to install the USB audio board System board Ey NOTE All system board spare part kits include replacement thermal material Description Spare part number System board for use in models without Windows 8 1 GB of discrete graphics memory 721521 001 2 GB of discrete graphics memory 721522 001 System boards for use in Windows 8 models Windows 8 Standard models with 1 GB of discrete graphics memory 721521 501 Windows 8 Professional models with 1 GB of discrete graphics memory 721521 601 Windows 8 Standard models with 2 GB of discrete graphics memory 721522 501 Windows 8 Professional models with 2 GB of discrete graphics memory 721522 601 Before removing the system board follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system
19. deactivate it l Remove all power and system batteries for at least 24 hours 2 Remove and retain the storage drive or clear the contents of the drive a Hard Disk Drive HDD Clear the HDD contents by using the HP Disk Sanitizer utility or a third party application that ideally is U S Department of Defense DOD 5220 22 M approved To run HP Disk Sanitizer enter BIOS Setup by powering on the system and pressing F10 when prompted near the bottom of the display or press ESC to display the start up menu then press F10 Select the Security menu and scroll down to the Utilities menu Select Disk Sanitizer and select the desired drive For a higher level of protection select Optimum f NOTE This process will take a long time and the amount of time varies based on the hard drive capacity b Solid State Drive SSD Clear the SSD contents by using the BIOS Setup Secure Erase command option or by using a third party utility designed to erase data from an SSD To run Secure Erase enter BIOS Setup by powering on the system and pressing F10 when prompted near the bottom of the display Select the Security menu and scroll down to the Utilities menu Select Secure Erase and select the desired hard drive 114 Chapter 14 Statement of Volatility Non volatile memory usage Non Volatile Amount Does this Does this What is the How is data input into How is this memory Memory Type Size memory memory purpose of thi
20. identifying 7 card reader board removal 55 spare part number card reader cable illustrated 21 chipset product description 1 components display 5 front 11 leftside 12 right side 13 top 6 computer reset 98 Computer Setup navigating and selecting 80 91 restoring factory settings 81 92 computer specifications 107 connector power 12 connectors service considerations 29 17 25 55 D diskette drive precautions 29 display assembly removal 73 spare partnumbers 73 display bezel removal 75 Spare partnumbers 19 display cable illustrated 21 display component recycling 120 display components spare part numbers 19 display hinge removal 77 Display Hinge Kit spare partnumbers 19 display panel product description 1 display rear cover spare part number 19 26 display specifications 108 drives preventing damage 29 DVD ROM drive spare part number 18 22 27 39 DVD ROM drive specifications 111 DVD RW SuperMulti DL Drive specifications 110 DVD RW SuperMulti DL Drive spare part number 18 22 27 39 E electrostatic discharge 30 esc key identifying 10 Ethernet product description 2 external media cards product description 3 external monitor port 12 F fll recovery 96 fan heat sink assembly spare part number 18 25 67 fingerprint reader assembly removal 52 spare part number 17 27 52 fingerprint reader identifying 9 fn key identifying 10 function board removal 54 spare part number function
21. install a hard drive 38 Chapter5 Removal and replacement procedures for Customer Self Repair parts Optical drive Sf NOTE All optical drive spare part kits include an optical drive bezel bracket and screws Description Spare part number Blu ray ROM DVD RW SuperMulti DL Drive 723671 001 DVD RW SuperMulti DL Drive 725890 001 DVD ROM drive 725889 001 Before removing the optical drive follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system a Disconnect all external devices connected to the computer Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Removethe battery see Battery on page 34 5 Remove the service door see Service door on page 35 Remove the optical drive 1 Position the computer upside down 2 Remove the Phillips PM2 5x6 0 screw 1 that secures the optical drive to the computer 3 Pushthe optical drive tab 2 to release the optical drive from the computer Component replacement procedures 39 4 Removethe optical drive 3 from the computer I I l 5 Toremove the bracket from the optical drive remove the Phillips PM2 0x3 0 screw 1 that secures the bracket to the drive and then remove the bracket from the drive 2
22. key and the arrow keys to select File Ignore Changes and Exit and then press enter To save your changes and exit Computer Setup menus click the Save icon in the lower left corner of the screen and then follow the on screen instructions Use the tab key and the arrow keys to select File Save Changes and Exit and then press enter Your changes go into effect when the computer restarts Restoring factory settings in Computer Setup NOTE Restoring defaults will not change the hard drive mode To return all settings in Computer Setup to the values that were set at the factory follow these steps 1 qm ome we e Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen Press f10 to enter Computer Setup Use a pointing device or the arrow keys to select File Restore Defaults Follow the on screen instructions To save your changes and exit click the Save icon in the lower left corner of the screen and then follow the on screen instructions Use the arrow keys to select File Save Changes and Exit and then press enter Your changes go into effect when the computer restarts f NOTE Your password settings and security settings are not changed when you restore the factory settings Updating the BIOS Updated versions of the BIOS may be available on the HP Web site Most BIOS updates on the HP Web site are package
23. not reset many of the system data and configuration defaults to their factory settings To return these system data and configuration defaults to factory settings refer to question and answer 1 and follow the instructions for returning the BIOS settings to factory defaults Questions and answers 117 15 Power cord set requirements The wide range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts ac or from 220 to 240 volts ac The 3 conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased Power cord sets for use in other countries and regions must meet the requirements of the country or region where the computer is used Requirements for all countries and regions The following requirements are applicable to all countries and regions e The length of the power cord set must be at least 1 5 m 5 0 ft and no more than 2 0 m 6 5 ft e All power cord sets must be approved by an acceptable accredited agency responsible for evaluation in the country or region where the power cord set will be used e The power cord sets must have a minimum current capacity of 10 A and a nominal voltage rating of 125 or 250 V ac as required by the power system of each country or region e Theappliance coupler must meet the mechanical configuration of an EN 60 320 IEC 320 Standard Sheet C13 connector for mating with the appli
24. part number 723640 001 Display bezel mylar screw covers are available in the Rubber Kit spare part number 723672 001 j o o o f e a i 1 13 If itis necessary to replace the webcam module disconnect the cable from the module 1 and then gently pull the module away from the double sided tape on the display enclosure 2 The webcam module is available using spare part number 721543 001 14 Ifitis necessary to replace the display hinges remove the 6 Phillips PM2 5x3 0 screws 1 that secure the display hinges and panel to the display enclosure Display hinges are available in the Display Hinge Kit using spare part number 723642 001 76 Chapter6 Removaland replacement procedures for Authorized Service Provider parts 15 Remove the display hinges and panel from the display enclosure 2 16 Position the display panel and hinge assembly upright 17 Remove the 3 Phillips PM1 5x2 0 screws 1 that secure each display hinge to the display panel 18 Remove the display hinges 2 E Component replacement procedures 77 19 Ifitis necessary to remove the display webcam cable assembly disconnect the display panel cable from the rear of the display panel by lifting the tape 1 that covers the connector and disconnecting the cable from the panel 2 The display webcam cable assembly is available in the Cable Kit spare part number 723646 001 78 Chapter 6 Removal and rep
25. partition Click Start right click Computer click Manage and then click Disk Management ef NOTE If the HP Recovery partition is not listed you must recover your operating system and programs using the Windows 7 operating system DVD and the Driver Recovery disc both purchased separately For additional information see Using a Windows 7 operating system DVD purchased separately on page 41 If the HP Recovery partition is listed restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen Press f11 while the Press lt F11 gt for recovery message is displayed on the screen Follow the on screen instructions Using a Windows 7 operating system DVD purchased separately To order a Windows 7 operating system DVD go to the HP website For U S support go to http www hp com go contactHP For worldwide support go to http welcome hp com country us en wwcontact_us html You can also order the DVD by calling support For contact information see the Worldwide Telephone Numbers booklet included with the computer A CAUTION Using a Windows 7 operating system DVD completely erases hard drive contents and reformats the hard drive All files you have created and any software installed on the computer are permanently removed When reformatting is complete the recovery process helps you restore the operating system as well as drivers software and u
26. then follow the on screen instructions or Use the tab key and the arrow keys to select File Save Changes and Exit and then press enter Your changes go into effect when the computer restarts Restoring factory settings in Computer Setup f NOTE Restoring defaults will not change the hard drive mode To return all settings in Computer Setup to the values that were set at the factory follow these steps 1 mo PY Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen Press f10 to enter Computer Setup Use a pointing device or the arrow keys to select File Restore Defaults Follow the on screen instructions To save your changes and exit click the Save icon in the lower right corner of the screen and then follow the on screen instructions Use the arrow keys to select File Save Changes and Exit and then press enter Your changes go into effect when the computer restarts EY NOTE Your password settings and security settings are not changed when you restore the factory settings Updating the BIOS Updated versions of the BIOS may be available on the HP website Most BIOS updates on the HP website are packaged in compressed files called SoftPagqs Some download packages contain a file named Readme txt which contains information regarding installing and troubleshooting the file Determining the BIOS
27. touching the connector Before removing a diskette drive or optical drive be sure that a diskette or disc is not in the drive and be sure that the optical drive tray is closed Handle drives on surfaces covered with at least one inch of shock proof foam Avoid dropping drives from any height onto any surface After removing a hard drive an optical drive or a diskette drive place it in a static proof bag Avoid exposing a hard drive to products that have magnetic fields such as monitors or speakers Avoid exposing a drive to temperature extremes or liquids If a drive must be mailed place the drive in a bubble pack mailer or other suitable form of protective packaging and label the package FRAGILE Service considerations 29 Grounding guidelines Electrostatic discharge damage Electronic components are sensitive to electrostatic discharge ESD Circuitry design and structure determine the degree of sensitivity Networks built into many integrated circuits provide some protection but in many cases ESD contains enough power to alter device parameters or melt silicon junctions A discharge of static electricity from a finger or other conductor can destroy static sensitive devices or microcircuitry Even if the spark is neither felt nor heard damage may have occurred An electronic device exposed to ESD may not be affected at all and can work perfectly throughout a normal cycle Or the device may function normally for a while a
28. you want to start the System Restore 6 Follow the on screen instructions Ey NOTE You can also restore the computer from the partition by restarting the computer and then pressing the f11 key If you are unable to boot start up your computer from the hard drive partition with the primary operating system or from the recovery partition and you did not create a system recovery disc you must purchase a SUSE Linux Enterprise Desktop Operating System DVD to reinstall the operating system For additional information see the Worldwide Telephone Numbers booklet 106 Chapter 12 Backup and Recovery in SUSE Linux 13 Specifications Computer specifications Metric U S Dimensions Length 28 0 cm 11 0 in Width 41 4 cm 16 3 in Height front to rear 2 5 to 3 2 cm 1 0 to 1 2 in Weight Equipped with optical drive 1 DIMM hard drive WLAN module 3 00 kg 6 61 lbs webcam 6 cell battery Equipped with no optical drive 1 DIMM hard drive WLAN module 2 87 kg 6 33 lbs webcam 6 cell battery Input power Operating voltage 19 0 V dc 4 74 A 90 W or 18 5 V dc 3 5A 65 W Operating current 4 74 A or 3 5 A Temperature Operating not writing to optical disc 0 C to 35 C 32 F to 95 F Operating writing to optical disc 5 C to 35 C 41 F to 95 F Nonoperating 20 C to 60 C 4 F to 140 F Relative humidity Operating 10 to 90 Nonoperating 5 to 95 Maximum altitude
29. 1 GB or 2 GB switchable discrete Supports HD decode DX11 HDMI PX5 5 Panel 43 9 cm 17 3 inch HD 1600x900 200 nits anti glare 16 9 includes camera All display assemblies include 2 wireless local area network WLAN antennas Memory Two customer accessible memory module slots supporting up to 16 GB of RAM Supports dual channel memory PC3L 12800 1600 MHz DDR3L SODIMMs Supports the following configurations e 16384 MB 8192 x 2 dual channel e 12288 MB 8192 4096 dual channel e 8192 MB 8192 x 1 e 8192 MB 4096 x 2 dual channel 6144 MB 4096 2048 dual channel e 4096 MB 2048 x 2 dual channel e 4096 MB 4096 x 1 e 2048 MB 2048 x 1 Category Description Hard drives Supports 7 mm 9 5 mm 2 5 in SATA hard drives with HP 3D DriveGuard Customer accessible Supports the following drives e 1 TB 5400 rpm e 750 GB 5400 rpm e 500 GB 7200 rpm e 500 GB 5400 rpm hybrid 8 GB SSD MLC e 320 GB 5400 rpm Fixed optical drives Supports the following 12 7 mm SATA optical drives e Blu ray ROM DVD RW SuperMulti DL e DVD RW SuperMulti DL e DVD ROM Supports no optical drive option Audio Visual Integrated webcam 720p HD Stereo speakers 2 Integrated dual array microphone webcam models only Headphone and microphone jacks IDT 92HD91 Skype ready HD audio with DTS Sound Ethernet Realtek RTL8151GH
30. 3 17 Remove the backlight frame from the display panel 18 Remove the backlight from the backlight frame 19 20 21 22 t Disconnect the display panel cable 1 from the LCD panel Remove the screws 2 that secure the LCD panel to the display rear panel Release the LCD panel 3 from the display rear panel Release the tape 4 that secures the LCD panel to the display rear panel 124 Chapter 16 Recycling 23 Remove the LCD panel 24 Recycle the LCD panel and backlight Display 125 Index A AC adapter spare part numbers 23 24 AC adapter battery light 12 antennas disconnecting 43 spare part number audio board spare part number 25 audio product description 2 audio in microphone jack identifying 13 audio out headphone jack identifying 13 19 26 B backup 105 Backup and Restore 95 base enclosure spare part number 18 battery spare part number battery cable removal 63 spare part number 63 battery connector cable illustrated 21 BIOS determining version 81 92 downloading an update 82 93 updating 81 92 Blu ray ROM DVD RW SuperMulti specifications 111 Blu ray ROM DVD RW SuperMulti DL Drive spare part number 18 22 27 39 Bluetooth card spare part number 43 buttons left TouchPad 6 optical drive eject 13 power 8 right TouchPad 6 Windows button 10 18 25 34 C Cable Kit contents 21 spare part number 21 cables service considerations 29 caps lock light
31. 721522 001 N System board for use in models without Windows 8 with 2 GB discrete graphics includes thermal material 721522 501 N System board for use in Windows 8 Standard models with 2 GB discrete graphics includes thermal material 721522 601 N System board for use in Windows 8 Professional models with 2 GB discrete graphics includes thermal material 721531 001 B Power button board 721535 001 B Card reader board 721542 001 B USB audio board 721543 001 B Webcam module 721937 001 N Fan heat sink assembly includes replacement thermal material 721943 001 B Function board 721953 001 A Keyboard for use in the United States 721953 031 A Keyboard for use in the United Kingdom 721953 041 A Keyboard for use in Germany 721953 051 A Keyboard for use in France 721953 061 A Keyboard for use in Italy 721953 071 A Keyboard for use in Spain 721953 081 A Keyboard for use in Denmark 721953 091 A Keyboard for use in Norway 721953 131 A Keyboard for use in Portugal Sequential part number listing 25 Spare part CSR flag Description number 721953 141 A Keyboard for use in Turkey 721953 151 A Keyboard for use in Greece 721953 171 A Keyboard for use in Saudi Arabia 721953 211 A Keyboard for use in Hungary 721953 251 A Keyboard for use in Russia 721953 261 A Keyboard for use in Bulgaria 721953 271 A Keyboard for use in Romania 721953 281 A Keyboard for use in
32. CD ROM Mode 1 and 2 CD Digital Audio CD XA ready Mode 2 Form 1 and Form 2 CD I Mode 2 Form 1 and Form 2 CD R CD RW Photo CD single and multisession CD Bridge Center hole diameter 1 5 cm 0 59 in Disc diameter Standard disc 12 cm 4 72 in Mini disc 8 cm 3 15 in Blu ray ROM DVD RW SuperMulti DL Drive 111 Disc thickness 1 2 mm 0 047 in Track pitch 0 74 um Access time CD DVD Random 100 ms 125 ms Full Stroke 175 ms 225 ms Audio output level Line out 0 7 Vrms Cache buffer 512 KB Data transfer rate CD R 24X 3600 KB s 150 KB s at 1X CD rate CD RW 10X 1500 KB s 150 KB s at 1X CD rate CD ROM 24x 3 600 KB sec DVD 8X 3600 KB s 150 KB s at 1X CD rate Multiword DMA mode 2 16 6 MB s Startup time lt 10 seconds Stop time 3 seconds Specification information in Device Manager Device Manager allows you to view and control the hardware attached to the computer as well as provides hardware specification information You can also add hardware or modify device configurations using Device Manager f NOTE Windows 7 and Windows Vista include the User Account Control feature to improve the security of your computer You may be prompted for your permission or password for tasks such as installing software running utilities or changing Windows settings Refer to Windows Help and Support for more information After you op
33. CG 10 100 1000 S3 S4 S5 wake on LAN AC mode and battery mode NIC power down technology Ethernet cable not included Wireless Integrated WLAN options by way of wireless module Two WLAN antennas built into display assembly Supports no WLAN option Supports the following WLAN formats e Intel Centrino Advanced N 6235 e Atheros AR9485 802 11b g n 1x1 WiFi Adapter e Atheros AR9565 802 11bgn 1x1 WiFi BT4 0 combo Adapter e Ralink RT3290LE 802 11bgn 1x1 Wi Fi and Bluetooth 4 0 Combo Adapter e Realtek RTL8188EE 802 11bgn Wi Fi Adapter e Broadcom BCM943228HMB 802 11abgn 2x2 Wi Fi BT 4 0 Combo Adapter Intel models only Wireless Personal Area Network PAN only supported by Bluetooth 4 0 combo card 2 Chapter 1 Product description Category Description External media card Digital Media Reader Slot Ports Audio in stereo microphone Audio out stereo headphone RJ 45 Ethernet includes link and activity lights USB 3 0 2 USB 2 0 2 VGA Dsub 15 pin supporting 2048 x 1536 external resolution at 75 GHz hot plug unplug with auto detect HDMI 1 4 Multi pin AC port Keyboard pointing devices Full sized keyboard with numeric keypad Touchpad includes on off button on board 2 way scroll with legend taps enabled by default 2 finger scrolling and zoom enabled by default Power requirements 90 W Smart AC adapter with localized cable plug support 3 wire plu
34. Complete the installation by following the on screen instructions 82 Chapter7 Computer Setup BIOS MultiBoot and System Diagnostics in Windows 8 f NOTE After a message on the screen reports a successful installation you can delete the downloaded file from your hard drive Using MultiBoot About the boot device order As the computer starts the system attempts to boot from enabled devices The MultiBoot utility which is enabled at the factory controls the order in which the system selects a boot device Boot devices can include optical drives diskette drives a network interface card NIC hard drives and USB devices Boot devices contain bootable media or files that the computer needs to start and operate properly Eyf NOTE Some boot devices must be enabled in Computer Setup before they can be included in the boot order You can change the order in which the computer searches for a boot device by changing the boot order in Computer Setup You can also press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen and then press f9 Pressing f9 displays a menu that shows the current boot devices and allows you to select a boot device Or you can use MultiBoot Express to set the computer to prompt you for a boot location each time the computer turns on or restarts Choosing Multi Boot preferences You can use MultiBoot in the following ways e Tosetanew boot order that the compu
35. MB 802 11abgn 2x2 Wi Fi BT 4 0 Combo Adapter Intel models only 731550 001 18 Base enclosure 723669 001 19 Hard drive 1 TB 5400 rpm 676521 001 750 GB 5400 rpm 634250 001 500 GB 7200 rpm 703267 001 500 GB 5400 rpm 683802 001 500 GB 5400 rpm hybrid 8 GB SSD 732000 001 320 GB 5400 rpm 645193 001 20 Memory modules PC3L 12800 1600 MHz DDR3L 8 GB 693374 001 4 GB 691740 001 2 GB 691739 001 21 Optical drive includes bracket bezel and screws Blu ray ROM DVD RW SuperMulti DL Drive 723671 001 DVD RW SuperMulti DL Drive 725890 001 DVD ROM drive 725889 001 22 Service door 723648 001 18 Chapter 3 Illustrated parts catalog Display components Item Description Spare part number 1 Display bezel 723640 001 2 Display panel raw not spared 3 Display webcam cable assembly 723646 001 in Cable Kit 4 Webcam module for use in all models 721543 001 Display Hinge Kit 723642 001 5 Display hinges left and right 6 Display hinge covers 7 Antennas 723641 001 8 Display rear covers 723639 001 Display components 19 Plastics Kit Item Description Spare part number Plastics Kit 723647 001 1 Optical drive protective insert 20 Chapter 3 Illustrated parts catalog Cable Kit 9 Item Description Spare part number Cable Kit 723646 001 1 Display webcam cable 2 USB audio board connector cable 3 Battery connec
36. Model XXXXXXX e Product name 1 This is the product name affixed to the front of the computer e Serial number s n 2 This is an alphanumeric identifier that is unique to each product e Partnumber Product number p n 3 This number provides specific information about the product s hardware components The part number helps a service technician to determine what components and parts are needed e Warranty period 4 This number describes the duration in years of the warranty period for the computer e Model description select models only 5 This is the alphanumeric identifier used to locate documents drivers and support for the computer 14 Chapter2 External component identification PCID label The PCID label provides the information required to properly reset the notebook firmware BIOS back to factory shipped specifications when replacing the system board The label may have a different number of characters depending on the operating system on the computer f NOTE Computer details may vary from images Windows 8 models PCID X0000000000000000000000000000 LA ELDH E TA EET IIO EU MI Service tag and PCID label 15 3 Illustrated parts catalog Computer major components E NOTE Details about your computer including model serial number product key and length of warranty are on the service tag at the bottom of your computer See Service tag and PCID label on page 14 for details
37. SATA SATA SATA Transfer rate 100 MB sec 100 MB sec 100 MB sec Security ATA security ATA security ATA security Seek times typical read including setting Single track 1 5 ms 3ms 3ms Average 11ms 13ms 13 ms Maximum 14 ms 24 ms 24 ms Logical blocks 1 465 149 168 1 048 576 000 625 141 400 Disc rotational speed 7200 rpm or 5400 rpm Operating temperature 5 C to 55 C 41 F to 131 F 1 GB 1 billion bytes when referring to hard drive storage capacity Actual accessible capacity is less Actual drive specifications may differ slightly NOTE Certain restrictions and exclusions apply Contact technical support for details Hard drive specifications 109 DVD RW SuperMulti DL Drive specifications Applicable disc Read Write CD DA CD E G CD MIDI CD TEXT CD ROM CD CD R and CD RW ROM XA MIXED MODE CD CD I CD I Bridge Photo CD Video CD Multisession CD Photo CD CD DVD R DVD RW DVD R DVD RW EXTRA Portfolio CD R CD RW CD R CD RW DVD RAM DVD ROM DVD 5 DVD 9 DVD 10 DVD 18 DVD R DVD RW DVD R DVD RW DVD RAM Center hole diameter 1 5 cm 0 59 in Disc diameter Standard disc 12 cm 4 72 in Mini disc 8 cm 3 15 in Disc thickness 1 2 mm 0 047 in Track pitch 0 74 um Access time CD DVD Random 175 ms 230 ms Full stroke 285 ms 335 ms Audio output level Line out 0 7 Vrms Cache buffer 2 MB Data transfer rate 24
38. Self Repair parts Make special note of each screw size and location during removal and replacement Component replacement procedures 33 Battery Description Spare part number 9 cell 93 WHr 2 8 Ah Li ion battery 708458 001 6 cell 47 WHr 2 2 Ah Li ion battery 708457 001 Before removing the battery follow these steps 1 Shutdown the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer To remove the battery A CAUTION Removing a battery that is the sole power source for the computer can cause loss of information To prevent loss of information save your work and shut down the computer through Windows before removing the battery 1 Turn the computer upside down on a flat surface 2 Slide the battery release latches 1 to release the battery Ef NOTE You can slide the battery release latches simultaneously or you can slide them one at a time 3 Tiltthe battery upward 2 and remove it from the computer 34 Chapter5 Removaland replacement procedures for Customer Self Repair parts Service door Remove the service door to access the memory module slot hard drive and other components Befor
39. To create a backup using Backup and Restore S NOTE Be sure that the computer is connected to AC power before you start the backup process z NOTE The backup process may take over an hour depending on file size and the speed of the computer 1 From the Start screen type backup click Settings and then select from the list of displayed options 2 Follow the on screen instructions to set up your backup create a system image select models only or create system repair media select models only Backing up your information 95 Performing a system recovery In case of system failure or instability the computer provides the following tools to recover your files e Windows recovery tools You can use Windows Backup and Restore to recover information you have previously backed up You can also use Windows Automatic Repair to fix problems that might prevent Windows from starting correctly e f11 recovery tools You can use the f11 recovery tools to recover your original hard drive image The image includes the Windows operating system and software programs installed at the factory T NOTE Ifyou are unable to boot start up your computer and you cannot use the system repair media you previously created select models only you must purchase Windows 8 operating system media to reboot the computer and repair the operating system For additional information see Using the Windows recovery tools To recover information you previousl
40. Utility or Basic Input Output System BIOS controls communication between all the input and output devices on the system such as disk drives display keyboard mouse and printer Setup Utility includes settings for the types of peripherals installed the startup sequence of the computer and the amount of system and extended memory ef NOTE Use extreme care when making changes in Setup Utility Errors can prevent the computer from operating properly Starting Setup Utility ef NOTE An external keyboard or mouse connected to a USB port can be used with Setup Utility only if USB legacy support is enabled To start Setup Utility follow these steps 1 Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen 2 Press f10 to enter Setup Utility Changing the language of Setup Utility 1 Start Setup Utility Use the arrow keys to select System Configuration Language and then press enter 2 3 Use the arrow keys to select a language and then press enter 4 When a confirmation prompt with your language selected is displayed press enter 5 To save your change and exit Setup Utility use the arrow keys to select Exit Exit Saving Changes and then press enter Your change takes effect immediately Chapter8 Setup Utility BIOS and System Diagnostics in Windows 7 Navigating and selecting in Setup Utility To nav
41. X CD ROM 3 600 KB sec 8X DVD ROM 10 800 KB sec 24X CD R 3 600 KB sec 16X CD RW 2 400 KB sec 8X DVD R 10 800 KB sec 4X DVD RW 5 400 KB sec 8X DVD R 10 800 KB sec 4X DVD RW 5 400 KB sec 2 4X DVD R 9 5X DVD RAM 2 700 KB sec 6 750 KB sec Transfer mode Multiword DMA Mode Startup time 15 seconds Stop time 110 Chapter 13 Specifications lt 6 seconds Blu ray ROM DVD RW SuperMulti DL Drive Applicable disc Read Write CD DA CD E G CD MIDI CDTEXT CD CD R and CD RW DVD R DVD R 9 DVD ROM CD ROM XA MIXED MODE CD CD I RW DVD R DVD R 9 DVD RW DVD RAM CD I Bridge Photo CD Video CD Multisession CD Photo CD CD EXTRA Portfolio CD R CD RW CD R CD RW DVDROM DVD 5 DVD 9 DVD 10 DVD 18 DVD R DVD RW DVD R DVD RW DVD RAM HD ROM Single Layer HD ROM Dual Layer HD DVD R HD DVD R for Dual Layer HD DVD RW Access time cD DVD HD Random 170 ms 170 ms 230 ms Cache buffer 8 MB Data transfer rate 24X CD ROM 3 600 KB sec 8X DVD 10 800 KB sec 24X CD R 3 600 KB sec 16X CD RW 2 400 KB sec 8X DVD R 10 800 KB sec 4X DVD RW 5 400 KB sec 8X DVD R 10 800 KB sec 4X DVD RW 5 400 KB sec 2 4X DVD R 9 2 700 KB sec 5X DVD RAM 6 750 KB sec 1X BD ROM 4 500 KB sec 1X BD R read 4 500 KB sec 1X BD RE read 4 500 KB sec Transfer mode DVD ROM drive Applicable disc Multiword DMA Mode DVD ROM DVD 5 DVD 9 DVD 10 DVD 18
42. a R E 29 Drive handli EE mn 29 CLTC EEG DIDI E SEERNES 30 Electrostatic discharge damage sscescsscescesceececeecceeceeceecsecsaceeceaceaceeceeceaceaceaceneeeee 30 Packaging and transporting guidelines e seeseseesssss 31 Workstation guidelines ccsscsscsssesssesssessecssessscsssesseessessneseesssesseesseeaes 31 Equipment guidelines eee essen eene ntn nnnnnas 32 vii 5 Removal and replacement procedures for Customer Self Repair parts ecce ecce eee ee eee e eee eene 33 Component replacement procedures sscsssessessscssscssecssecssccsseesecseecseesseeseeeseeseesseesessseeseesaesssesneeseesseeseeeaes 33 hu me 34 SSAA gc 35 Using the optional security SCrew csccsscsscesscsesseessesssessesssessesseseseseeseesnseseseseesseeseesesssesseseneeaes 36 Hard Ai Ve JE 36 ohai or I Wh eer es ere EEE E EEEN E EE 39 sna dnm 41 WLAN Bluetooth combo card cessscssssesessssesessssesescssesescsseseseseesesesseassesseecaeseeseseeeaeseseessaesesensesees 43 ure 45 6 Removal and replacement procedures for Authorized Service Provider parts eee eee e
43. ance inlet on the back of the computer Requirements for specific countries and regions Country region Accredited agency Applicable note number Argentina IRAM 1 Australia SAA 1 Austria OVE 1 Belgium CEBEC 1 Brazil ABNT 1 Canada CSA 2 Chile IMQ 1 Denmark DEMKO 1 Finland FIMKO 1 France UTE 1 Germany VDE 1 India ISI 1 Israel SII 1 Italy IMQ 1 118 Chapter 15 Power cord set requirements Country region Accredited agency Applicable note number Japan JIS 3 The Netherlands KEMA 1 New Zealand SANZ 1 Norway NEMKO 1 The People s Republic of China CCC 4 Saudi Arabia SASO 7 Singapore PSB 1 South Africa SABS 1 South Korea KTL 5 Sweden SEMKO 1 Switzerland SEV 1 Taiwan BSMI 6 Thailand TISI 1 The United Kingdom ASTA 1 The United States UL 2 1 The flexible cord must be Type HO5VV F 3 conductor 0 75mm2 conductor size Power cord set fittings appliance coupler and wall plug must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used The flexible cord must be Type SVT SJT or equivalent No 18 AWG 3 conductor The wall plug must be a two pole grounding type with a NEMA 5 15P 15 A 125 V ac or NEMA 6 15P 15 A 250 V ac configuration CSA or C UL mark UL file number must be on each element The appliance coupler flexible cord and wall plug must bear a T mark and registration number in accordance with
44. and Support Display 5 Top TouchPad e o o Component Description 1 TouchPad on off button Turns the TouchPad on and off 2 TouchPad zone Moves the pointer and selects or activates items on the screen 3 Left TouchPad button Functions like the left button on an external mouse 4 Right TouchPad button Functions like the right button on an external mouse 6 Chapter 2 External component identification Lights Sf NOTE Your computer may look slightly different from the illustration in this section O Component Description 1 Power light e On The computer is on e Blinking The computer is in the Sleep state NOTE The elapsed time between blinks is longer than on previous models e Off The computer is off 2 Us Microphone mute light Amber Microphone is off 3 Num lock light On Num lock is on 4 Wireless light e White An integrated wireless device such as a wireless I local area network WLAN device and or a Bluetooth device is on e Amber All wireless devices are off 5 q Mute light e Amber Computer sound is off e Off Computer sound is on 6 Caps lock light On Caps lock is on Top 8 Buttons and fingerprint reader select models only ef NOTE Your computer may look slightly different from the illustration in this section eT Component Description 1 l Power button e When the
45. ard reader board Component replacement procedures 55 f NOTE Before you remove the card reader make sure nothing memory card or plastic insert in installed 1 Position the top cover upside down 2 Disconnect the cable that routes to the touchpad buttons 1 3 Disconnect the cable that routes to the system board 2 4 Remove the two Phillips PM2 0x2 0 broadhead screws 3 that secure the card reader board to the computer 5 Remove the card reader board from the top cover 4 Reverse this procedure to install the card reader board 56 Chapter6 Removal and replacement procedures for Authorized Service Provider parts Speaker assembly Description Spare part number Speaker assembly 723674 001 ef NOTE You must remove the left speaker to remove to function board cable Before removing the speaker assembly follow these steps 1 Shutdown the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 34 5 Remove the following components a Service door see Service door on page 35 b Keyboard see Keyboard on page 45 c Optical driv
46. are part number 1 TB 5400 rpm 676521 001 750 GB 5400 rpm 634250 001 500 GB 7200 rpm 703267 001 500 GB 5400 rpm 683802 001 500 GB 5400 rpm hybrid 8 GB SSD 732000 001 320 GB 5400 rpm 645193 001 Before removing the hard drive follow these steps 1 Shutdown the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 36 Chapter 5 Removal and replacement procedures for Customer Self Repair parts 4 Removethe battery see Battery on page 34 5 Remove the service door see Service door on page 35 To remove a hard drive 1 Turn the computer upside down on a flat surface 2 Remove the 4 Phillips PM2 5x3 0 screws from the hard drive c3c3c3c 3c3c3c3 0 D l I l l l l I cocco ni 3 Pullthe hard drive tab 1 toward the side of the computer to disconnect the hard drive 4 Lift the hard drive 2 out of the hard drive bay Component replacement procedures 37 5 To remove the hard drive from the hard drive cover remove the 4 Phillips PM3 0x4 0 screws 1 that secure the cover to the drive and then lift the cover straight up and off the hard drive 2 Reverse this procedure to
47. ate Handle these items only at static free workstations Avoid contact with pins leads or circuitry Turn off power and input signals before inserting or removing connectors or test equipment Service considerations 31 Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation e When seated wear a wrist strap connected to a grounded system Wrist straps are flexible straps with a minimum of one megohm 10 resistance in the ground cords To provide proper ground wear a strap snugly against the skin at all times On grounded mats with banana plug connectors use alligator clips to connect a wrist strap When standing use foot straps and a grounded floor mat Foot straps heel toe or boot straps can be used at standing workstations and are compatible with most types of shoes or boots On conductive floors or dissipative floor mats use foot straps on both feet with a minimum of one megohm resistance between the operator and ground To be effective the conductive strips must be worn in contact with the skin The following grounding equipment is recommended to prevent electrostatic damage e Antistatic tapes e Antistatic smocks aprons and sleeve protectors e Conductive bins and other assembly or soldering aids e Nonconductive foam e Conductive tabletop workstations with ground cords of one megohm resistance e Static dissipative tables or floor mats with hard tie
48. be Serva vto Modes N eS suevesvacdevadessaiie 117 15 Power cord set requirements eee oo oes eee pn eoe roro eo ba pepe pape eo nana na esee ppa ERE b E PEE een OO cossstsevsssssosssssosssevessscosses 118 Requirements for all countries and regions eee sees esee eene nn ntn nnns nn nennen snas inns n nsns 118 Requirements for specific countries and regions sscsscssessessessesessssssesscssessessesseseeseesesseesesseeseeseesseseeseass 118 Lundi ELLO LOU EL EI 120 Dr M O 120 II P 120 1 Product description Category Product Name Description HP ProBook 470 GO Notebook PC Processors Intel Core i7 processor Quad Core 3rd generation 6 MB L3 cache 35W 3632QM 2 20 GHz processor Intel Core i5 processors Dual Core 3rd generation 3 MB L3 cache 35W 3380M 2 90 GHz processor 3340M 2 70 GHz processor 3230M 2 60 GHz processor Intel Core i3 processors Dual Core 3rd generation 3 MB L3 cache 35W 3130M 2 60 GHz processor 3120M 2 50 GHz processor Intel Pentium processor Dual Core 2 MB L3 cache 35W 2020M 2 40 GHz processor Intel Celeron processor 2 MB L3 cache 35W Chipset Graphics 1000M 1 80 GHz processor Mobile Intel HM76 chipset AMD Radeon HD 8750M
49. board cable illustrated 21 function keys identifying 10 17 25 54 G graphics product description 1 grounding equipment and methods 32 H hard drive precautions 29 product description 2 removing 36 spare part numbers 36 specifications 109 hard drive connector spare part number 27 hard drive extension board removal 66 spare part number 18 66 Hard Drive Hardware Kit spare part number 22 25 hard drivelight 11 hard drive recovery 96 HDMI port identifying 12 headphone audio out jack 13 heat sink removal 67 spare part number hinge removal 77 18 22 24 18 25 67 l integrated numeric keypad identifying 10 integrated webcam light identifying 5 internal display switch 5 internal microphones identifying 5 J jacks audio in microphone 13 audio out headphone 13 network 12 RJ 45 network 12 K keyboard product description 3 removal 45 spare part numbers keypad integrated numeric 10 keys esc 10 fn 10 function 10 17 25 45 L latch assembly removal 71 spare part number 71 legacy support USB 80 91 lights AC adapter battery 12 capslock 7 hard drive 11 microphone mute 7 network 12 numlock 7 power 7 RJ 45 network 12 webcam 5 wireless 7 M mass storage devices spare part numbers 22 Media Card Reader identifying 11 memory module product description 1 removal 41 spare part numbers 18 41 microphone audio in jack product description 2 microphone audio in jack ide
50. click Disk Management Ef NOTE If the HP Recovery partition has been deleted the f11 restore option will not function You must recover your operating system and programs using the Windows 7 operating system DVD and the Driver Recovery disc both purchased separately if the Windows partition and the HP Recovery partition are not listed For additional information see Using a Windows 7 operating system DVD purchased separately on page 41 3 Ifthe Windows partition and the HP Recovery partition are listed restart the computer and then press f8 before the Windows operating system loads 4 Select Startup Repair 5 Follow the on screen instructions NOTE For additional information on recovering information using the Windows tools perform a search for these topics in Help and Support 102 Chapter11 Backup and recovery in Windows 7 Using f11 recovery tools A CAUTION Using f11 recovery tools completely erases hard drive contents and reformats the hard drive All files you have created and any software installed on the computer are permanently removed The f11 recovery tool reinstalls the operating system and HP programs and drivers that were installed at the factory Software not installed at the factory must be reinstalled To recover the original hard drive image using f11 1 2 4 5 If possible back up all personal files If possible check for the presence of the Windows partition and the HP Recovery
51. computer is off press the button to turn on the computer e Whenthe computer is on press the button briefly to initiate Sleep e Whenthe computer is in the Sleep state press the button briefly to exit Sleep e Whenthe computer is in Hibernation press the button briefly to exit Hibernation CAUTION Pressing and holding down the power button will result in the loss of unsaved information If the computer has stopped responding and Windows shutdown procedures are ineffective press and hold the power button for at least 5 seconds to turn off the computer To learn more about your power settings see your power options e Windows 8 From the Start screen type power select Settings and then select Power Options e Windows 7 Select Start gt Control Panel gt System and Security gt Power Options e SLED Select Computer gt Control Center In the left pane click System and then click Power Management in the right pane Chapter 2 External component identification Component Description 2 Speakers 2 Produce DTS Sound select models only To use the DTS Sound software Windows 8 From the Start screen type DTS and then select DTS Sound Windows 7 Select Start All Programs DTS Sound 3 t Wireless button Turns the wireless feature on or off but does not establish a I wireless connection 4 G Volume mute button Mutes and restores speaker sound 5 Fingerprint r
52. creen select the HP Support Assistant app 2 Select Updates and tune ups and then select Check for HP updates now 3 Atthe download area follow these steps a Identify the most recent BIOS update and compare it to the BIOS version currently installed on your computer Make a note of the date name or other identifier You may need this information to locate the update later after it has been downloaded to your hard drive b Follow the on screen instructions to download your selection to the hard drive If the update is more recent than your BIOS make a note of the path to the location on your hard drive where the BIOS update is downloaded You will need to access this path when you are ready to install the update Ey NOTE If you connect your computer to a network consult the network administrator before installing any software updates especially system BIOS updates BIOS installation procedures vary Follow any instructions that are displayed on the screen after the download is complete If no instructions are displayed follow these steps 1 From the Start screen type e and then click File Explorer 2 Click your hard drive designation The hard drive designation is typically Local Disk C 3 Usingthe hard drive path you recorded earlier open the folder on your hard drive that contains the update 4 Double click the file that has an exe extension for example filename exe The BIOS installation begins 5
53. ctions Ey NOTE For additional information on recovering information using the Windows tools perform a search for these topics in HP Support Assistant To access HP Support Assistant on the Start screen select the HP Support Assistant app Using f11 recovery tools A CAUTION Using f11 completely erases hard drive contents and reformats the hard drive All files that you have created and any software that you have installed on the computer are permanently removed The f11 recovery tool reinstalls the operating system and HP programs and drivers that were installed at the factory Software not installed at the factory must be reinstalled 96 Chapter 10 Backup and recovery in Windows 8 To recover the original hard drive image using f11 1 2 4 5 If possible back up all personal files If possible check for the presence of the HP Recovery partition From the Start screen type C and then select Computer Ey NOTE If the HP Recovery partition is not listed you must recover your operating system and programs using the Windows 8 operating system media and the Driver Recovery media both purchased separately For additional information see Using Windows 8 operating system media purchased separately on page 97 If the HP Recovery partition is listed restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen Press f11 while the Pre
54. d in compressed files called SoftPaqs Some download packages contain a file named Readme txt which contains information regarding installing and troubleshooting the file Determining the BIOS version To determine whether available BIOS updates contain later BIOS versions than those currently installed on the computer you need to know the version of the system BIOS currently installed 92 Chapter9 Computer Setup BIOS and Advanced System Diagnostics in SUSE Linux BIOS version information also known as ROM date and System BIOS can be displayed as follows T 2 3 Start Computer Setup Use a pointing device or the arrow keys to select File System Information To exit Computer Setup without saving your changes click the Exit icon in the lower left corner of the screen and then follow the on screen instructions Use the tab key and the arrow keys to select File Ignore Changes and Exit and then press enter f NOTE You can also determine the BIOS version by turning on or restarting the computer pressing the esc key while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen and then pressing the f1 key Follow the on screen instructions to exit this screen Downloading a BIOS update A CAUTION Toreduce the risk of damage to the computer or an unsuccessful installation download and install a BIOS update only when the computer is connected to reliable external power using th
55. d installation follow these instructions Do not disconnect power from the computer by unplugging the power cord from the AC outlet Do not shut down the computer or initiate Sleep or Hibernation Do not insert remove connect or disconnect any device cable or cord 1 Windows 7 Select Start gt Help and Support gt Maintain Windows XP Select Start gt Help and Support and then select the software and drivers update 2 Follow the on screen instructions to identify your computer and access the BIOS update you want to download 3 Atthe download area follow these steps a Identify the BIOS update that is later than the BIOS version currently installed on your computer Make a note of the date name or other identifier You may need this information to locate the update later after it has been downloaded to your hard drive b Follow the on screen instructions to download your selection to the hard drive Make a note of the path to the location on your hard drive where the BIOS update is downloaded You will need to access this path when you are ready to install the update Z7 NOTE If you connect your computer to a network consult the network administrator before installing any software updates especially system BIOS updates BIOS installation procedures vary Follow any instructions that are displayed on the screen after the download is complete If no instructions are displayed follow these steps 1 Wind
56. designations A Mandatory B Optional C Service technician recommended N Non user replaceable Spare part CSR flag Description number 490371 001 A Power cord for use in North America 490371 021 A Power cord for use in Europe the Middle East and Africa 490371 031 A Power cord for use in the United Kingdom 490371 061 A Power cord for use in Italy 490371 081 A Power cord for use in Denmark 490371 111 A Power cord for use in Switzerland 490371 201 A Power cord for use in Thailand 490371 AR1 A Power cord for use in South Africa 490371 BB1 A Power cord for use in Israel 634250 001 A 750 GB 5400 rpm hard drive 645193 001 A 320 GB 5400 rpm hard drive 670292 001 A Intel Centrino Advanced N 6235 WLAN card 675794 001 A Atheros AR9485 802 11b g n 1x1 WiFi Adapter 676521 001 A 1 TB 5400 rpm hard drive 683601 001 N RTC battery 683802 001 A 500 GB 5400 rpm hard drive 690019 001 A Atheros AR9565 802 11bgn 1x1 WiFi BT4 0 combo Adapter 690020 001 A Ralink RT3290LE 802 11bgn 1x1 Wi Fi and Bluetooth 4 0 Combo Adapter 691739 001 A 2 GB memory module PC3L 12800 1600 MHz DDR3L 691740 001 A 4 GB memory module PC3L 12800 1600 MHz DDR3L 693374 001 A 8 GB memory module PC3L 12800 1600 MHz DDR3L 693712 001 A 90 W AC adapter 693713 001 A 90 W AC adapter for use in India 700627 001 N Intel Core i3 processor 3120M 2 5 GHz 3 MB L3 cache includes thermal
57. dow To start Advanced System Diagnostics 1 Turnonorrestart the computer While the Press the ESC key for Startup Menu message is displayed in the lower left corner of the screen press esc When the Startup Menu is displayed press f2 2 Clickthe diagnostic test you want to run and then follow the on screen instructions f NOTE If you need to stop a diagnostics test while it is running press esc Chapter 9 Computer Setup BIOS and Advanced System Diagnostics in SUSE Linux 10 Backup and recovery in Windows 8 To protect your information use Windows backup and restore utilities to back up individual files and folders back up your entire hard drive create system repair media select models only by using the installed optical drive select models only or an optional external optical drive or create system restore points In case of system failure you can use the backup files to restore the contents of your computer From the Start screen type restore click Settings and then select from the list of displayed options 2 NOTE For detailed instructions on various backup and restore options perform a search for these topics in HP Support Assistant To access HP Support Assistant on the Start screen select the HP Support Assistant app In case of system instability HP recommends that you print the recovery procedures and save them for later use f NOTE Windows includes the User Account Control feature to improve t
58. drive extension board 725891 001 Before removing the hard drive extension board follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Removethe battery see Battery on page 34 5 Remove the following components a Service door see Service door on page 35 b Hard drive see Hard drive on page 36 c Optical drive see Optical drive on page 39 d WLAN Bluetooth module see WLAN Bluetooth combo card on page 43 e Keyboard see Keyboard on page 45 f Topcover see Top cover on page 47 g System board see System board on page 60 Remove the hard drive extension board A Pullthe hard drive extension board straight away from the side of the system board m Reverse this procedure to install the hard drive extension board 66 Chapter6 Removal and replacement procedures for Authorized Service Provider parts Fan heat sink assembly All fan heat sink assembly spare part kits include replacement thermal material Description Spare part number Fan heat sink assembly 721937 001 Before removing the fan heat sink assembly follow these ste
59. e WLAN module Keyboard 4 Chapter 1 Product description 2 External component identification Display Description Send and receive wireless signals to communicate with wireless local area networks WLAN Record sound On The webcam is in use Records video and captures still photographs To use the webcam Windows 8 From the Start screen type c and then select CyberLink YouCam from the list of applications Windows 7 Select Start gt All Programs gt Communication and Chat gt Cyberlink YouCam Component 1 WLAN antennas 2 select models only 2 Internal microphones 2 select models only SLED models do not support WWAN 3 Webcam light select models only 4 Webcam select models only 5 Internal display switch Turns off the display or initiates Sleep if the display is closed while the power is on NOTE The display switch is not visible on the outside of the computer The antennas are not visible on the outside of the computer For optimal transmission keep the areas immediately around the antennas free from obstructions To see wireless regulatory notices see the section of the Regulatory Safety and Environmental Notices that applies to your country or region To access the user guides in Windows 8 select the HP Support Assistant app on the Start screen select My computer and then select User guides In Windows 7 these notices are located in Help
60. e Optical drive on page 39 d Topcover see Top cover on page 47 Remove the speaker assembly 1 Position the top cover upside down 2 Remove the 2 Phillips PM2 5x6 0 shoulder screws 1 that secure the speakers to the computer 3 Liftthe side of each speaker opposite of the screw and then pull each speaker out from under the tab on the top cover 2 4 Removethe speaker cables from the clips built into the top cover 3 Component replacement procedures 57 5 Remove the speakers from the computer 4 Reverse this procedure to install the speaker assembly 58 Chapter6 Removal and replacement procedures for Authorized Service Provider parts USB audio board Description Spare part number USB audio board 721542 001 Before removing the USB audio board follow these steps 1 won on Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect all external devices connected to the computer Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer Remove the battery see Battery on page 34 Remove the following components a Service door see Service door on page 35 b Keyboard see Keyboard on page 45 c Optical drive Optical drive on page 39 d Topcover see Top
61. e AC adapter Do not download or install a BIOS update while the computer is running on battery power docked in an optional docking device or connected to an optional power source During the download and installation follow these instructions Do not disconnect power from the computer by unplugging the power cord from the AC outlet Do not shut down the computer or initiate Suspend or Hibernation Do not insert remove connect or disconnect any device cable or cord 1 4 5 6 T Open your web browser For U S support go to http www hp com go contactHP For worldwide support go to http welcome hp com country us en wwcontact_us html Follow the on screen instructions to identify your computer and access the BIOS update you want to download Click the option for software and driver downloads type your computer model number in the product box and then press enter Follow the on screen instructions to identify your computer and access the BIOS update you want to download Click your specific product from the models listed Click the appropriate operating system Go to the BIOS section and download the BIOS software package Follow the installation instructions as provided with the downloaded BIOS software package 5 NOTE After a message on the screen reports a successful installation you can delete the downloaded file from your hard drive Using Advanced System Diagnostics Advanced System Diagn
62. e removing the service door follow these steps 1 4 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect all external devices connected to the computer Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer Remove the battery see Battery on page 34 To remove the service door 1 2 With the battery bay toward you remove the optional security screw 1 if the optional security screw is being used see Using the optional security screw on page 36 and then slide the service door release latches 2 to release the service door Slide the service door toward the front of the computer 3 and lift 4 to remove the service door Component replacement procedures 5 NOTE If you do not want to use the optional security screw you can store it inside the battery bay 35 Using the optional security screw Use the optional security screw to lock the service door to the bottom of the computer When not in use the security screw can be stored inside the battery bay To use the security screw 1 Remove the battery see Battery on page 34 2 Remove the security screw from inside the battery bay 1 and insert it 2 to lock the service door in place Hard drive Description Sp
63. e used to reinstall drivers or select software that has been corrupted or deleted from the system 1 FromtheStart screen type HP Software Setup and select Apps 2 Open HP Software Setup 3 Follow the on screen directions to reinstall drivers or select software Performing asystemrecovery 99 11 Backup and recovery in Windows 7 To protect your information use Windows Backup and Restore to back up individual files and folders back up your entire hard drive select models only create system repair discs select models only with the installed optical drive select models only or an optional external optical drive or create system restore points In case of system failure you can use the backup files to restore the contents of your computer Windows Backup and Restore provides the following options e Creating a system repair disc select models only by using the installed optical drive select models only or an optional external optical drive e X Backing up your information e Creating a system image select models only e Scheduling automatic backups select models only e Creating system restore points e Recovering individual files e Restoring the computer to a previous state e Recovering information using recovery tools Ey NOTE For detailed instructions perform a search for these topics in Help and Support In case of system instability HP recommends that you print the recovery procedures and save them for
64. eader select models only Allows a fingerprint logon instead of a password logon Top Keys 10 Component Description 1 esc key Displays system information when pressed in combination with the fn key NOTE Not applicable to SLED 2 fn key Executes frequently used system functions when pressed in combination with a function key the num Ik key or the esc key 3 uM Windows 7 8 Windows button Windows 8 Returns you to the Start screen from an open app or m the Windows desktop NOTE Pressing the Windows button SLED Operating system logo key again will return you to the previous screen Windows 7 Displays the Windows Start menu SLED Displays the operating system menu 4 Function keys Execute frequently used system functions when pressed in combination with the fn key 5 num Ik key Turns the embedded numeric keypad on and off when pressed in combination with the fn key Alternates between the navigational and numeric functions on the integrated numeric keypad 6 Integrated numeric keypad When num lk has been enabled it can be used like an external Chapter 2 External component identification numeric keypad Front e Component Description 1 p Hard drive light e Blinking white The hard drive is being accessed e Amber HP 3D DriveGuard has temporarily parked the hard drive 2 Media Card Reader Reads data from and writes data to digital memory cards such as Secure Digital SD
65. ecovery 97 98 Using Windows Refresh for quick and easy recovery When your computer is not working properly and you need to regain system stability the Windows Refresh option allows you to start fresh and keep what is important to you 42 7 IMPORTANT Refresh removes any traditional applications that were not originally installed on the system at the factory E NOTE During Refresh a list of removed traditional applications will be saved so that you have a quick way to see what you might need to reinstall See HP Support Assistant for instructions on reinstalling traditional applications To access HP Support Assistant on the Start screen select the HP Support Assistant app f NOTE You may be prompted for your permission or password when using Refresh See HP Support Assistant for more information To access HP Support Assistant on the Start screen select the HP Support Assistant app To start Refresh 1 2 3 On the Start screen point to the far right upper or lower corner of the screen to display the charms Click Settings Click Change PC settings in the bottom right corner of the screen and then select General from the PC settings screen Scroll the right side choices down to display Refresh your PC without affecting your files Under Refresh your PC without affecting your files select Get started and follow the on screen instructions Remove everything and reinstall Windows Sometimes you want to
66. ecures the optical drive extension board to the computer and the Phillips PM2 5x4 0 screw 3 that secures the hard drive extension board to the computer Lift the right side of the system board up at an angle 1 Pull the system board up and toward the right to remove it from the computer 2 Ej NOTE The power cable connects to a connector on the bottom of the system board When you remove the system board the power cable will be removed from its routing path and remain connected to the system board Reverse this procedure to install the system board Component replacement procedures 61 Power cable The power cable is included in the Cable Kit spare part number 723646 001 Before removing the power cable follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect all external devices connected to the computer Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer Remove the battery see Battery on page 34 Remove the following components a b c d f g Service door see Service door on page 35 Hard drive see Hard drive on page 36 Optical drive see Optical drive on page 39 WLAN Bluetooth module see WLAN Bluetooth combo card on page 43
67. edicated recovery partition on the hard drive Backing up your information 105 A CAUTION Using Recovery completely erases hard drive contents and reformats the hard drive All files you have created and any software installed on the computer are permanently removed The recovery tool reinstalls the original operating system and HP programs and drivers that were installed at the factory Software drivers and updates not installed by HP must be manually reinstalled Personal files must be restored from a backup To restore the computer using the HP Factory Image Restore DVD you must first create the recovery disc To create the recovery disc E NOTE HP recommends that you create the HP Factory Image Restore DVD in the event of a system failure 1 Select Computer gt More Applications 2 Inthe left pane click Tools and then click Create HP Factory Image Restore DVD in the right pane 3 Follow the on screen instructions to create an image file to burn a recovery disc To restore the computer from the recovery disc follow these steps 1 If possible back up all personal files 2 Insert the HP Factory Image Restore DVD into the optical drive and restart the computer 3 As the computer is restarting press f9 to open the Computer Setup boot option menu 4 Press the down arrow to select Restore SLED HP BNB preload image from the Linux boot menu and then press enter 5 Usingthe arrow keys select Yes when prompted Do
68. ee Top cover on page 47 Remove the function board B UM FP Position the top cover upside down Remove the Phillips PM2 0x3 0 screw 1 that secures the function board to the top cover Lift cable side of the board slightly and then pull the board toward the right inside of cover until the left side of the board comes out from under the holder 2 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts 4 Turnthe board upside down 3 and then disconnect the cable from the board 4 5 Remove the function board from the top cover Reverse this procedure to install the function board Card reader board Description Spare part number Card reader board 721535 001 Before removing the card reader board follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Removethe battery see Battery on page 34 5 Remove the following components a Service door see Service door on page 35 b Keyboard see Keyboard on page 45 c Optical drive Optical drive on page 39 d Topcover see Top cover on page 47 Remove the c
69. ee ee 47 Component replacement procedures sscsssessesssessecssesssecssecseecsecseesseesseeseeeseeseesseeseeeseesaeesaeeseeseeseesseesseeaes 47 TOD COWES e 47 Fingerprint reader assembly ccsscssccsssssecssessecssessessseseeessesseessesseeseceseeseseaesssecseseneeseeseesseeseesaees 52 Power button bodid 53 illnd nesre eese aa ena 54 orare 55 Speakerassembly 2 de tester vectes iei eee Ree ere te Pe be E e REVUE eat 57 US ENRRIEIDT e 59 EMI 60 Borde E 62 Battery cable uec adt D adn ees ie act ee mode d uoc utut ec du 63 RTC IDALE GRY RSS ID CDL RM te 64 Optical drive extension board lees ese esee eene enn enn nnns nn sts tR ninina setas innare sens 65 Hard drive extension board ttes eorep eret ee tare Eee Nep ee eee YEN eae Aike HR 66 Fan heat sink assembly 5 rte ete noe epos ee Rena eee enam v gbn iare aae Rea E nean veda sva pda 67 Hije rri ge a 69 Latcli assembly nde im n t yc e Eee e e OaE S EE EE E RNS 71 Display assembly 3 ee ec e tetris seis E EAE 73 7 Computer Setup BIOS MultiBoot and System Diagnostics in Windows 8 e ccce cere eee eee eene 80 Using gae neci 80 Starting Compute
70. en Device Manager drill down to a device and double click it to access its properties To access Device Manager in Windows 8 1 From the Start screen type cont rol and then select Control Panel 2 Select System and Security and then in the System area click Device Manager A list display all the devices installed in your computer To access Device Manager in Windows 7 1 Select Start Computer System properties 2 Inthe left pane click Device Manager 112 Chapter 13 Specifications 14 Statement of Volatility The purpose of this document is to provide general information regarding non volatile memory in industry standards based HP Business Notebook PC systems and provide general instructions for restoring nonvolatile memory that can contain personal data after the system has been powered off and the hard drive has been removed HP Business Notebook PC products that use Intel based or AMD based system boards contain volatile DDR memory The amount of nonvolatile memory present in the system depends upon the system configuration Intel based and AMD based system boards contain nonvolatile memory subcomponents as originally shipped from HP assuming that no subsequent modifications have been made to the system and assuming that no applications features or functionality have been added to or installed on the system Following system shutdown and removal of all power sources from an HP Business Notebook PC system personal da
71. ering MultiBoot Express preferences When the Express Boot menu is displayed during startup you have the following choices To specify a boot device from the Express Boot menu select your preference within the allotted time and then press enter To prevent the computer from defaulting to the current MultiBoot setting press any key before the allotted time expires The computer will not start until you select a boot device and press enter To allow the computer to start according to the current MultiBoot settings wait for the allotted time to expire 84 Chapter7 Computer Setup BIOS MultiBoot and System Diagnostics in Windows 8 Using System Diagnostics System Diagnostics allows you to run diagnostic tests to determine if the computer hardware is functioning properly The following diagnostic tests may be available in System Diagnostics System Tune Up This group of additional tests checks your computer to make sure that the main components are functioning correctly System Tune Up runs longer and more comprehensive tests on memory modules hard drive SMART attributes the hard drive surface the battery and battery calibration video memory and the WLAN module status Start up test This test analyzes the main computer components that are required to start the computer Run in test This test repeats the start up test and checks for intermittent problems that the start up test does not detect Hard disk test This test a
72. ews 2 that secure the display bezel to the display assembly 2 Lift up and out on the left and right inside edges 1 and the top and bottom inside edges 2 of the display bezel until the bezel disengages from the display assembly 3 Remove the display bezel 3 4 Disconnect all display panel cables 1 from the display inverter and remove the inverter 2 Display 121 10 11 122 Chapter 16 Remove all screws 1 that secure the display panel assembly to the display enclosure Remove the display panel assembly 2 from the display enclosure Position the display panel assembly upside down Remove all screws that secure the display panel frame to the display panel Use a sharp edged tool to cut the tape 1 that secures the sides of the display panel to the display panel frame Remove the display panel frame 2 from the display panel Remove the screws 1 that secure the backlight cover to the display panel Recycling 12 Liftthe top edge of the backlight cover 2 and swing it outward o T 13 Remove the backlight cover 14 Position the display panel right side up 15 Remove the backlight cables 1 from the clip 2 in the display panel 16 Position the display panel upside down A WARNING The backlight contains mercury Exercise caution when removing and handling the backlight to avoid damaging this component and causing exposure to the mercury Display 12
73. from the computer Component replacement procedures 43 4 Remove the WLAN module 3 by pulling the module away from the slot at an angle Eyf NOTE WLAN modules are designed with a notch to prevent incorrect insertion f NOTE If the WLAN antennas are not connected to the terminals on the WLAN module the protective sleeves must be installed on the antenna connectors as shown in the following illustration Reverse this procedure to install the WLAN module 44 Chapter 5 Removal and replacement procedures for Customer Self Repair parts Keyboard Ey NOTE For a detailed list of available keyboards see Sequential part number listing on page 24 Description Spare part number Keyboard 721953 xxx Before removing the keyboard follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system m Disconnect all external devices connected to the computer a Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 34 5 Remove the service door see Service door on page 35 Remove the keyboard 1 Position the computer upside down with the front toward you 2 Remove the 2 Phillips PM2 5x6 0 screws that secure the keyboard to the compu
74. g with ground pin 6 cell 47 Wh 2 2Ah Li ion battery HP Fast Charge technology 9 cell 93 Wh 2 8 Ah Li ion battery Security Integrated fingerprint reader optional Intel AT support Security lock No fingerprint reader option Operating system Preinstalled Windows 7 Professional 64 Windows 7 Professional 64 MSNA Windows 7 Home Premium 64 Windows 7 Home Basic 64 Windows 8 Professional 64 bit Digital Product Key DPK with Windows 7 Professional 64 Windows 8 China CH 64 bit Windows 8 Emerging Markets EM 64 bit Windows 8 Multi language ML 64 bit Windows 8 Professional 64 bit Novell SuSE Linux SLED 11 64 bit SP2 FreeDOS 2 0 Restore Media DRDVD SRDVD DRDVD Windows 8 DRDVD Windows 7 Category Description SRDVD SuSE Linux Enterprise SLED SP2 64 bit Restore Media OSDVD Windows 7 Home Basic 64 Windows 7 Home Premium 64 Windows 7 Professional 32 Windows 7 Professional 64 Windows 8 Professional 64 Web only support Windows 7 Home Basic 32 Windows 7 Home Premium 32 Windows 7 Professional 32 Windows 8 Professional 32 Windows 8 ML 32 Windows 8 EM 32 Windows 8 CH 32 Certified Microsoft WHQL SuSE Linux Enterprise SLED SP2 64 bit Serviceability End user replaceable parts AC adapter Battery system Hard drive Memory module Optical driv
75. gt Exit Discarding Changes and then press enter Updating the BIOS Updated versions of the BIOS may be available on the HP Web site Most BIOS updates on the HP Web site are packaged in compressed files called SoftPaqs Some download packages contain a file named Readme txt which contains information regarding installing and troubleshooting the file Chapter8 Setup Utility BIOS and System Diagnostics in Windows 7 Determining the BIOS version To determine whether available BIOS updates contain later BIOS versions than those currently installed on the computer you need to know the version of the system BIOS currently installed BIOS version information also known as ROM date and System BIOS can be displayed by pressing fn esc if you are already in Windows or by using Setup Utility 1 Start Setup Utility BIOS 2 Use the arrow keys to select Main 3 To exit Setup Utility BIOS without saving your changes use the tab key and the arrow keys to select Exit Exit Discarding Changes and then press enter Downloading a BIOS update A CAUTION Toreduce the risk of damage to the computer or an unsuccessful installation download and install a BIOS update only when the computer is connected to reliable external power using the AC adapter Do not download or install a BIOS update while the computer is running on battery power docked in an optional docking device or connected to an optional power source During the download an
76. h the operating system Ld Disconnect all external devices connected to the computer M Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Removethe battery see Battery on page 34 5 Removethe service door see Service door on page 35 Remove the memory module 1 Position the computer upside down 2 Spread the retaining tabs 1 on each side of the memory module slot to release the memory module The edge of the module opposite the slot rises away from the computer Component replacement procedures 41 3 Remove the memory module 2 by pulling the module away from the slot at an angle Eyf NOTE Memory modules are designed with a notch to prevent incorrect insertion into the memory module slot f NOTE The computer uses two memory sockets The top socket houses the expansion memory module and the bottom socket houses the primary memory module The removal procedure is the same for both memory sockets Reverse this procedure to install a memory module 42 Chapter 5 Removal and replacement procedures for Customer Self Repair parts WLAN Bluetooth combo card The computer uses a card that provides both WLAN and Bluetooth functionality Description Spare part number Intel Centrino Advanced N 6235 670292 001 Atheros AR9485 802 11b g n 1x1 WiFi Adapter 675794 001 Atheros AR9565 802 11bgn 1
77. he security of your computer You may be prompted for your permission or password for tasks such as installing software running utilities or changing Windows settings Refer to HP Support Assistant To access HP Support Assistant on the Start screen select the HP Support Assistant app Backing up your information Recovery after a system failure is as good as your most recent backup You should create system repair media and your initial backup immediately after initial system setup As you add new software and data files you should continue to back up your system on a regular basis to maintain a reasonably current backup The system repair media select models only are used to start up boot the computer and repair the operating system in case of system instability or failure Your initial and subsequent backups allow you to restore your data and settings if a failure occurs On Start screen type backup click Settings and then select Save backup copies of your files with File History You can back up your information to an optional external hard drive or a network drive Note the following when backing up e Store personal files in the Documents library and back it up regularly e Back up templates that are stored in their associated programs e Save customized settings that appear in a window toolbar or menu bar by taking a screen shot of your settings The screen shot can be a time saver if you have to reset your preferences
78. if USB legacy support is enabled To start Computer Setup follow these steps 1 Turnonorrestart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen 2 Press f10 to enter Computer Setup Using Computer Setup Navigating and selecting in Computer Setup To navigate and select in Computer Setup follow these steps 1 Turnonor restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen e Toselect a menu or a menu item use the tab key and the keyboard arrow keys and then press enter or use a pointing device to click the item e Toscroll up and down click the up arrow or the down arrow in the upper right corner of the screen or use the up arrow key or the down arrow key e Tocloseopen dialog boxes and return to the main Computer Setup screen press esc and then follow the on screen instructions z NOTE You can use either a pointing device TouchPad pointing stick or USB mouse or the keyboard to navigate and make selections in Computer Setup 2 Press f10 to enter Computer Setup Starting Computer Setup 91 To exit Computer Setup menus choose one of the following methods To exit Computer Setup menus without saving your changes click the Exit icon in the lower left corner of the screen and then follow the on screen instructions Use the tab
79. igate and select in Setup Utility follow these steps 1 2 Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen e Toselect a menu or a menu item use the tab key and the keyboard arrow keys and then press enter or use a pointing device to click the item e Toscroll up and down click the up arrow or the down arrow in the upper right corner of the screen or use the up arrow key or the down arrow key e Tocloseopen dialog boxes and return to the main Setup Utility screen press esc and then follow the on screen instructions Press f10 to enter Setup Utility To exit Setup Utility menus choose one of the following methods To exit Setup Utility menus without saving your changes press the esc key and then follow the on screen instructions Use the arrow keys to select Exit Exit Discarding Changes and then press enter To save your changes and exit Setup Utility menus press f10 and then follow the on screen instructions Use the tab key and the arrow keys to select Exit Exit Saving Changes and then press enter Your changes go into effect when the computer restarts Displaying system information 1 2 Start Setup Utility Select the Main menu System information such as the system time and date and identification information about the computer is displayed To exit Setup Utility without changing any set
80. includes the Windows operating system and software programs installed at the factory 7 NOTE If you are unable to boot start up your computer and you cannot use the system repair discs you previously created select models only you must purchase a Windows 7 operating system DVD to reboot the computer and repair the operating system For additional information see Using a Windows 7 operating system DVD purchased separately on page 41 Using the Windows recovery tools To recover information you previously backed up 1 Select Start All Programs Maintenance Backup and Restore 2 Follow the on screen instructions to recover your system settings your computer select models only or your files To recover your information using Startup Repair follow these steps A CAUTION Using Startup Repair completely erases hard drive contents and reformats the hard drive All files you have created and any software installed on the computer are permanently removed When reformatting is complete the recovery process restores the operating system as well as the drivers software and utilities from the backup used for recovery 1 If possible back up all personal files 2 If possible check for the presence of the Windows partition and the HP Recovery partition To check for the Windows partition select Start gt Computer To check for the HP Recovery partition click Start right click Computer click Manage and then
81. includes thermal material Intel Core i7 processor Quad Core 3632QM 2 2 GHz processor with 6 MB L3 cache 701658 001 Intel Core i5 processors Dual Core 3380M 2 9 GHz processor with 3 MB L3 cache includes thermal grease 708762 001 3340M 2 7 GHz processor with 3 MB L3 cache includes thermal grease 708761 001 3230M 2 6 GHz processor with 3 MB L3 cache includes thermal grease 711903 001 Intel Core i3 processors Dual Core 3130M 2 6 GHz processor with 3 MB L3 cache includes thermal grease 713163 001 3120M 2 5 GHz processor with 3 MB L3 cache includes thermal grease 700627 001 Intel Pentium processor Dual Core 2020M 2 4 GHz with 2 MB L3 cache 700628 001 Computer major components 17 Item Description Spare part number Intel Celeron processor 1000M 1 8 GHz with 2 MB L3 cache 713162 001 13 Hard drive extension board 725891 001 14 Optical drive extension board 723675 001 15 Fan heat sink assembly includes replacement thermal material 721937 001 16 Battery Li ion 9 cell 93 WHr 2 8 Ah 708458 001 6 cell 47 WHr 2 2 Ah 708457 001 17 WLAN module Intel Centrino Advanced N 6235 670292 001 Atheros AR9485 802 11b g n 1x1 WiFi Adapter 675794 001 Atheros AR9565 802 11bgn 1x1 WiFi BT4 0 combo Adapter 690019 001 Ralink RT3290LE 802 11bgn 1x1 Wi Fi and Bluetooth 4 0 Combo Adapter 690020 001 Realtek RTL8188EE 802 11bgn Wi Fi Adapter 709848 001 Broadcom BCM943228H
82. lacement procedures for Authorized Service Provider parts 21 If it is necessary to remove the antennas from the display enclosure remove the antennas from clips on each side of the enclosure 1 gently lift the transceivers 2 to disengage them from the double stick tape and then lift the antennas from the display enclosure Antennas are available using spare part number 723641 001 Reverse this procedure to reassemble and install the display assembly Component replacement procedures 79 7 Computer Setup BIOS MultiBoot and System Diagnostics in Windows 8 Using Computer Setup Computer Setup or Basic Input Output System BIOS controls communication between all the input and output devices on the system such as disk drives display keyboard mouse and printer Computer Setup includes settings for the types of devices installed the startup sequence of the computer and the amount of system and extended memory ef NOTE Use extreme care when making changes in Computer Setup Errors can prevent the computer from operating properly Starting Computer Setup Ey NOTE An external keyboard or mouse connected to a USB port can be used with Computer Setup only if USB legacy support is enabled To start Computer Setup follow these steps 1 Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen 2 Press f10 t
83. later use Windows includes the User Account Control feature to improve the security of your computer You may be prompted for your permission or password for tasks such as installing software running utilities or changing Windows settings See Help and Support for more nformation Creating recovery media with HP Recovery Disc Creator HP Recovery Disc Creator is a software program that offers an alternative way to create recovery media After you successfully set up the computer you can create recovery media using HP Recovery Disc Creator This recovery media performs a system recovery if the hard drive becomes corrupted A system recovery reinstalls the original operating system and the software programs installed at the factory and then configures the settings for the programs HP Recovery Disc Creator can create two kinds of recovery DVDs as follows e Windows DVD Installs the operating system without additional drivers or applications Choosing this selection creates a DVD that restores the original operating system and the software programs installed at the factory e Driver DVD Installs specific drivers and applications only in the same way that the HP Software Setup utility installs drivers and applications 100 Chapter 11 Backup and recovery in Windows 7 Creating recovery media Sef NOTE Operating system recovery media can be created only once Thereafter the option to create that media will not be available
84. les using Backup Manager Settings 1 Select Computer More Applications Tools Backup Manager Settings and click Backup my home directory 2 ClickStorage Destination Location and then select a location to back up your information 3 Click Schedule and then select a time schedule to perform backups at a regularly scheduled time To immediately back up your information click the Backup Now check box E NOTE Before you back up your information be sure you have designated a location to save the backup files 4 Click Save and Backup to start the backup and to save the backup settings To restore backup files 1 Select Computer More Applications Tools Backup Manager Restore Click Backup Source and then select the location of the backup files 2 3 Click Restore Destination and then select the destination to restore the files 4 Selectthe Optical Disk option 5 Under Restore Point click the time and date of the backup SZ NOTE If multiple backups have been performed click Use the latest version to restore the latest version 6 Click Restore to start restoring the files or click Cancel to cancel the operation Performing a system recovery Recovery allows you to repair or restore the computer to its original factory state You can create an HP Factory Image Restore DVD using an installed or an external DVD RW optical drive You can also restore the computer to its factory condition from the HP d
85. lly choose a boot device for the current startup sequence follow these steps 1 2 3 Open the Select Boot Device menu by turning on or restarting the computer and then pressing esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen Press f9 Use a pointing device or the arrow keys to select a boot device and then press enter Setting a MultiBoot Express prompt To start Computer Setup and set the computer to display the MultiBoot startup location menu each time the computer is started or restarted follow these steps 1 Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen Press f10 to enter Computer Setup Use a pointing device or the arrow keys to select System Configuration Boot Options and then press enter In the MultiBoot Express Popup Delay Sec field enter the length of time in seconds that you want the computer to display the startup location menu before it defaults to the current MultiBoot setting When 0 is selected the Express Boot startup location menu is not displayed To save your changes and exit Computer Setup click the Save icon in the lower left corner of the screen and then follow the on screen instructions Use the arrow keys to select File Save Changes and Exit and then press enter Your changes go into effect when the computer restarts Ent
86. luetooth factory Tools for writing writing data to this configuration data to this memory are memory and is made and firmware not publicly available but available through can be obtained from the newer versions of the silicon vendor driver if the flash requires an upgrade 802 11 WLAN 4kb to 8kb No Yes Stores Programmed at the A utility is required for EEPROM configuration factory Tools for writing writing data to this and calibration data to this memory are memory and is data not made public typically not made available to the public unless a firmware upgrade is necessary to address a unique issue Web camera 64K bit No Yes Store Web Cam Using a utility from the A utility is required for configuration device manufacturer that writing data to this and firmware can be run from Windows memory and is typically not made available to the public unless a firmware upgrade is necessary to address a unique issue Fingerprint 512kByte Yes Yes Stores By enrolling in HP Only a digitally signed reader Flash fingerprint ProtectTools Security application can make templates Manager the call to write to the flash 116 Chapter 14 Statement of Volatility Questions and answers 1 How can the BIOS settings be restored returned to factory settings a Turn on or restart the computer and press F10 when prompted near the bottom of the display b Select File then select Restore defaults Follow the on screen instructions d
87. material 700628 001 N Intel Pentium 2020M processor 2 4 GHz 2 MB L3 cache includes thermal material 701658 001 N Intel Core i7 processor 3632QM 2 2 GHz 6 MB L3 cache include thermal material 703267 001 A 500 GB 7200 rpm hard drive Chapter 3 Illustrated parts catalog Spare part CSR flag Description number 708761 001 N Intel Core i5 processor 3340M 2 7 GHz 3 MB L3 cache include thermal material 708762 001 N Intel Core i5 processor 3380M 2 9 GHz 3 MB L3 cache include thermal material 709848 001 A Realtek RTL8188EE 802 11bgn Wi Fi Adapter 708457 001 A 6 cell 47 WHr 2 2 Ah Li ion battery 708458 001 A 9 cell 93 WHr 2 8 Ah Li ion battery 711903 001 N Intel Core ib processor 3230M 2 6 GHz 3 MB L3 cache includes thermal material 713162 001 N Intel Celeron 1000M processor 1 8 GHz processor 3 MB L3 cache includes thermal material 713163 001 N Intel Core i3 processor 3130M 2 6 GHz 3 MB L3 cache includes thermal material 721519 001 A Hard Drive Hardware Kit includes bracket and screws 721521 001 N System board for use in models without Windows 8 with 1 GB discrete graphics includes thermal material 721521 501 N System board for use in Windows 8 Standard models with 1 GB discrete graphics includes thermal material 721521 601 N System board for use in Windows 8 Professional models with 1 GB discrete graphics includes thermal material
88. mputer Setup c ccsscsssesscessesesesseesseseeessesseeseesseeseseseessseseesees 92 DENISE 92 Determining the BIOS version eren icee eser enean sace ranae a DL setencsuansenealicsdesvesdecuscendeveses 92 Downloading a BIOS update ccscessesscessceseessccsessseseeessessseseesssessesseesesssseseeeseecseeseseseeseesnseseesees 93 Using Advanced System Diagnostics ccssccsscsssesscessessscsssesseesseessesesessesseesseesseeseesseeeseesseesaeeseessseeaeeeseesseeass 93 10 Backup and r covery Ii WNC OWS B LLLI eo eceeeeeue te eer ay Poo PnEERE Php Suae quEdAi T aO E ducdeveedsibetectesssoosxeoeemveaeaess 95 Backing up your information csccsssessesscescesscsssessesssessecseesseeseecseessecseseceeseecsecseseaeeseesneeseesaeseaeessesaeesneeaeesees 95 Performing a system recOVery uices seien see ca strengen trn cR en tasUe sep adeb aie pace iDe seges Eea Pe paca eos oo ir Dco siesveddec abedtos sete 96 Using the Windows recovery tools csccssccssesssessscsscseessesssessesseeseesseessesseessseseessseseeseeesseeaees 96 Using f11 recovery tools ssccsessesssesscsssesssesseessesssesseseesseessesaeecseeseeesseseessseseeseeseseeseesasenseseesess 96 Using Windows 8 operating system media purchased separately sessssuss 97 Using Windows Refresh for quick and easy recovery
89. nalyzes the physical condition of the hard drive and then checks all data in every sector of the hard drive If the test detects a damaged sector it attempts to move the data to a good sector Memory test This test analyzes the physical condition of the memory modules If it reports an error replace the memory modules immediately Battery test This test analyzes the condition of the battery and calibrates the battery if necessary If the battery fails the test contact HP support to report the issue and purchase a replacement battery BIOS Management You can update or rollback the version of the BIOS on the system Do not shut down or remove external power during the process You will be given a confirmation screen before your BIOS is modified Select BIOS update BIOS Rollback or Back to main menu You can view system information and error logs or select languages in the System Diagnostics window To start System Diagnostics 1 2 Turn on or restart the computer While the Press the ESC key for Startup Menu message is displayed in the lower left corner of the screen press esc When the Startup Menu is displayed press f2 Click the diagnostic test you want to run and then follow the on screen instructions SX NOTE If you need to stop a diagnostics test while it is running press esc Using System Diagnostics 85 86 8 Setup Utility BIOS and System Diagnostics in Windows 7 Using Setup Utility Setup
90. nd then degrade in the internal layers reducing its life expectancy A CAUTION To prevent damage to the computer when you are removing or installing internal components observe these precautions Keep components in their electrostatic safe containers until you are ready to install them Use nonmagnetic tools Before touching an electronic component discharge static electricity by using the guidelines described in this section Avoid touching pins leads and circuitry Handle electronic components as little as possible If you remove a component place it in an electrostatic safe container The following table shows how humidity affects the electrostatic voltage levels generated by different activities A CAUTION A product can be degraded by as little as 700 V Typical electrostatic voltage levels Relative humidity Event 10 40 55 Walking across carpet 35 000 V 15 000V 7 500V Walking across vinyl floor 12 000V 5 000 V 3 000 V Motions of bench worker 6 000 V 800V 400V Removing DIPS from plastic tube 2 000 V 700 V 400V Removing DIPS from vinyl tray 11 500V 4 000 V 2 000 V Removing DIPS from Styrofoam 14 500V 5 000 V 3 500V Removing bubble pack from PCB 26 500 V 20 000 V 7 000 V Packing PCBs in foam lined box 21 000 V 11 000V 5 000 V 30 Chapter4 Removaland replacement procedures preliminary requirements Packaging and transporting guidelines Follow these grounding guidelines when packaging and
91. ntifying 13 microphone mute light identifying 7 modelname 1 N network jack identifying 12 network lights identifying 12 num lock light 7 0 operating system product description 3 optical drive identifying 13 precautions 29 product description 2 removal 39 spare part numbers 18 22 39 specifications 110 111 optical drive connector spare part number 27 optical drive eject button identifying 13 optical drive extension board removal 65 spare part number 18 65 optical drive protective insert illustrated 20 P packing guidelines 31 PCIDlabel 15 plastic parts 28 pointing device product description 3 ports external monitor 12 HDMI 12 product description 3 USB 13 power button board assembly removal 53 spare part number 17 25 53 power button board cable illustrated 21 power button identifying 8 power cable removal 62 spare part number 62 power connector cable illustrated 21 power connector identifying 12 power cord setrequirements 118 spare part numbers 23 24 powerlights 7 power requirements product description 3 processor product description 1 removal 69 spare part numbers product description audio 2 chipset 1 display panel 1 Ethernet 2 external media cards 3 graphics 1 harddrives 2 keyboard 3 17 69 memory module 1 microphone 2 operating system 3 optical drives 2 pointing devices 3 ports 3 power requirements 3 processors 1 product name 1 security 3 serviceability 4 webcam 2
92. o enter Computer Setup Navigating and selecting in Computer Setup To navigate and select in Computer Setup follow these steps 1 Turnonor restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen e Toselect a menu or a menu item use the tab key and the keyboard arrow keys and then press enter or use a pointing device to click the item e Toscroll up and down click the up arrow or the down arrow in the upper right corner of the screen or use the up arrow key or the down arrow key on the keyboard e Tocloseopen dialog boxes and return to the main Computer Setup screen press esc and then follow the on screen instructions f NOTE You can use either a pointing device TouchPad pointing stick or USB mouse or the keyboard to navigate and make selections in Computer Setup 2 Press f10 to enter Computer Setup 80 Chapter 7 Computer Setup BIOS MultiBoot and System Diagnostics in Windows 8 To exit Computer Setup menus choose one of the following methods To exit Computer Setup menus without saving your changes Click the Exit icon in the lower right corner of the screen and then follow the on screen instructions or Use the tab key and the arrow keys to select File Ignore Changes and Exit and then press enter To save your changes and exit Computer Setup menus Click the Save icon in the lower right corner of the screen and
93. o install the RTC battery 64 Chapter6 Removal and replacement procedures for Authorized Service Provider parts Optical drive extension board Description Spare part number Optical drive extension board 723675 001 Before removing the optical drive extension board follow these steps 1 M m op Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect all external devices connected to the computer Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer Remove the battery see Battery on page 34 Remove the following components a b c d f g Service door see Service door on page 35 Hard drive see Hard drive on page 36 Optical drive see Optical drive on page 39 WLAN Bluetooth module see WLAN Bluetooth combo card on page 43 Keyboard see Keyboard on page 45 Top cover see Top cover on page 47 System board see System board on page 60 Remove the optical drive extension board A Pull the optical drive extension board straight away from the side of the system board Reverse this procedure to install the optical drive extension board Component replacement procedures 65 Hard drive extension board Description Spare part number Hard
94. om the computer 10 Disconnect the audio USB board cable 3 from the system board and then remove the top cover from the computer Reverse this procedure to install the top cover Use the following image to determine proper routing of top cover cables All cables are included in the Cable Kit spare part number 723646 001 1 Function board cable 50 Chapter6 Removal and replacement procedures for Authorized Service Provider parts 2 Power button board cable 3 USB audio board cable 4 Card reader cable Reverse this procedure to install the top cover Component replacement procedures 51 Fingerprint reader assembly Description Spare part number Fingerprint reader assembly includes cable bracket holder and screws 723670 001 Before removing the fingerprint reader assembly follow these steps 1 Shutdown the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 34 5 Remove the following components a Service door see Service door on page 35 b Keyboard see Keyboard on page 45 c Optical drive Optical drive on page 39
95. om the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer Remove the battery see Battery on page 34 Remove the following components a b c d f g Service door see Service door on page 35 Hard drive see Hard drive on page 36 Optical drive see Optical drive on page 39 WLAN Bluetooth module see WLAN Bluetooth combo card on page 43 Keyboard see Keyboard on page 45 Top cover see Top cover on page 47 System board see System board on page 60 Eyf NOTE The latch mechanisms include a small spring Note the location of the spring Remove the latch assembly 1 2 3 Position the computer upside down Press on the tabs to disengage the latches from the lever it clicks when disengaged Push the lever toward the spring to gain access to the left side of the lever and then pull the left end of the lever upward 1 Component replacement procedures 71 4 Rotatethe left side of the lever upward to remove the pin on the top cover 2 from the groove in the lever and then lift the lever from the computer 3 To install the latch assembly reverse the removal procedure 72 Chapter6 Removal and replacement procedures for Authorized Service Provider parts Display assembly All display assemblies include WLAN antenna transceivers and cables For a list of individual display spare parts see Di
96. omputer 4 Remove the battery see Battery on page 34 5 Removethe following components a b c Service door see Service door on page 35 Hard drive see Hard drive on page 36 Optical drive see Optical drive on page 39 WLAN Bluetooth module see WLAN Bluetooth combo card on page 43 Keyboard see Keyboard on page 45 Top cover see Top cover on page 47 System board see System board on page 60 Fan heat sink assembly see Fan heat sink assembly on page 67 Component replacement procedures 69 Remove the processor 1 Position the system board upside down 2 Useaflat bladed screwdriver to turn the processor locking screw 1 one half turn counterclockwise until you hear a click 3 Liftthe processor 2 straight up and remove it Ey NOTE The gold triangle 3 on the processor must be aligned with the triangle embossed on the processor slot 4 when you install the processor Reverse this procedure to install the processor 70 Chapter6 Removal and replacement procedures for Authorized Service Provider parts Latch assembly EX NOTE The latch kit is not spared Before removing the latch assembly follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect all external devices connected to the computer Disconnect the power fr
97. ostics allows you to run diagnostic tests to determine if the computer hardware is functioning properly The following diagnostic tests are available in Advanced System Diagnostics Start up test This test analyzes the main computer components that are required to start the computer Run in test This test repeats the start up test and checks for intermittent problems that the start up test does not detect Using Advanced System Diagnostics 93 94 e Hard disk test This test analyzes the physical condition of the hard drive and then checks all data in every sector of the hard drive If the test detects a damaged sector it attempts to move the data to a good sector e Memory test This test analyzes the physical condition of the memory modules If it reports an error replace the memory modules immediately e Batterytest This test analyzes the condition of the battery and calibrates the battery if necessary If the battery fails the test contact support to report the issue and purchase a replacement battery e System Tune Up This group of additional tests checks your computer to make sure that the main components are functioning correctly System Tune Up runs longer and more comprehensive tests on memory modules hard drive SMART attributes the hard drive surface the battery and battery calibration video memory and the WLAN module status You can view system information and error logs in the Advanced System Diagnostics win
98. ove the power button board e M Position the top cover upside down Disconnect the cable from the board 1 Remove the Phillips PM2 0x3 0 screw 2 that secures the power button board to the top cover Lift the top side of the board up at an angle and then lift board out from under the tab to remove it from the top cover 3 Reverse this procedure to install the power button board Component replacement procedures 53 54 When installing the power button board insert the bottom of the board into the slot and then rotate board down into place If the cable is connected to the board it blocks the view of the tab on the board and the slot it inserts into Function board Description Spare part number Function board 721943 001 Before removing the function board follow these steps won wos Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect all external devices connected to the computer Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer Remove the battery see Battery on page 34 Remove the following components a Service door see Service door on page 35 b Keyboard see Keyboard on page 45 c Optical drive Optical drive on page 39 d Top cover s
99. oved replaced or loosened when servicing Authorized Service Provider only parts Make special note of each screw size and location during removal and replacement Top cover Eyf NOTE Top cover spare part kits include the touchpad assembly Description Spare part number Top cover with a fingerprint reader includes fingerprint reader assembly 723644 001 Top cover without a fingerprint reader includes fingerprint reader plastic insert bracket and screws 723645 001 Before removing the top cover follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 34 5 Remove the following components a Service door see Service door on page 35 b Keyboard see Keyboard on page 45 Optical drive Optical drive on page 39 Remove the top cover 1 Position the computer upside down with the front toward you Component replacement procedures 47 2 Remove the following covers and screws that secure the top cover to the computer f NOTE Rubber screw covers come in three different sizes and are available in the Rubber Kit s
100. ows 7 Open Windows Explorer by selecting Start gt Computer Windows XP Open Windows Explorer by selecting Start gt My Computer 2 Double click your hard drive designation The hard drive designation is typically Local Disk C 3 Usingthe hard drive path you recorded earlier open the folder on your hard drive that contains the update Using Setup Utility 89 90 4 5 Double click the file that has an exe extension for example filename exe The BIOS installation begins Complete the installation by following the on screen instructions Ey NOTE After a message on the screen reports a successful installation you can delete the downloaded file from your hard drive Using System Diagnostics System Diagnostics allows you to run diagnostic tests to determine if the computer hardware is functioning properly The following diagnostic tests are available in System Diagnostics Start up test This test analyzes the main computer components that are required to start the computer Run in test This test repeats the start up test and checks for intermittent problems that the start up test does not detect Hard disk test This test analyzes the physical condition of the hard drive and then checks all data in every sector of the hard drive If the test detects a damaged sector it attempts to move the data to a good sector Memory test This test analyzes the physical condition of the memory modules If it report
101. pare part number 723672 001 1 2 rubber screw covers from the rear corners 2 2 rubber screw covers from each side 3 2 rubber screw covers from the front corners 4 6 Torx T8M2 5x6 0 screws from under each screw cover oO e i D l l E 3 Remove the remaining 7 Torx TBM2 5x6 0 screws from the bottom of the computer T i i 1 l ly l l l gn Mo l n l i aet 48 Chapter6 Removalandreplacement procedures for Authorized Service Provider parts 4 Removethe following screws 1 2 Phillips PM2 0x3 0 screws from the optical drive bay 2 5 Phillips PM2 5x3 0 screws from the battery bay 5 Position the computer upright and open it as far as possible 6 Remove the 4 Torx T8M2 5x6 0 screws from the top of the computer 7 Disconnect the following cables from the system board e 1 Power button board cable e 2 Speaker cable Component replacement procedures 49 e 3 Function board cable e 4 Card reader cable 8 Pry the top cover off the computer to disengage it Ef NOTE Begin by attempting to pry the top cover loose near the optical drive 9 Lift the top of the top cover 1 and the lift the top cover up slightly 2 to gain access to the connected audio USB cable and connector underneath A CAUTION To avoid damage to the cable and connector make sure not to disconnect the cable when you lift the top cover fr
102. perform detailed reformatting of your computer or you want to remove personal information before you give away or recycle your computer The process described in this section provides a speedy simple way to return the computer to its original state This option removes all personal data apps and settings from your computer and reinstalls Windows iy IMPORTANT This option does not provide backups of your information Before using this option back up any personal information you wish to retain You can initiate this option by using the f11 key or from the Start screen To use the f11 key 1 2 3 4 5 Press f11 while the computer boots or Press and hold f11 as you press the power button Choose your language Choose your keyboard layout Select Troubleshoot from the boot options menu Select Reset your PC and follow the on screen instructions To use the Start screen 1 2 On the Start screen point to the far right upper or lower corner of the screen to display the charms Click Settings Chapter 10 Backup and recovery in Windows 8 3 Click Change PC settings in the bottom right corner of the screen and then select General from the PC settings screen 4 Scroll the right side choices down to display Remove everything and reinstall Windows 5 Under Remove everything and reinstall Windows select Get started and follow the on screen instructions Using HP Software Setup HP Software Setup can b
103. ps 1 Shutdown the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Removethe battery see Battery on page 34 5 Removethe following components a Service door see Service door on page 35 b Hard drive see Hard drive on page 36 c Optical drive see Optical drive on page 39 d WLAN Bluetooth module see WLAN Bluetooth combo card on page 43 e Keyboard see Keyboard on page 45 f Topcover see Top cover on page 47 g System board see System board on page 60 Remove the fan heat sink assembly 1 Position the system board upside down 2 To remove the fan heat sink assembly in the order indicated on the heat sink loosen the 6 captive Phillips screws 1 6 that secure the heat sink to the system board 3 Disconnect the fan cable from the system board 7 Component replacement procedures 67 4 Liftthefan heat sink from the system board 8 f NOTE Thoroughly clean thermal material from the surfaces of the system board components 1 3 and the heat sink 2 4 each time you remove the heat sink All heat sink and processor spare part kits include thermal material
104. r Setup ceret etre tuse ecka Cot eere rao cs Ree eap e pan ep aee So ee poca aeo e aiaa aere riiai aieri 80 Navigating and selecting in Computer Setup ccsscsssesssesssescssseseesseessesseeessesseesseeseeesneeseeeaees 80 Restoring factory settings in Computer Setup csscsssesssesesssesseessessseseeesseseeeseesseeseeeseeesseseees 81 Updating the BIOS r 81 Determining the BIOS Version eese eese eren enne nnne nnns nnn nns 81 Downloading a BIOS update ccccssesseessceseesscessecssceseessecstesseeseseseeeseesseeseeessesneeesees 82 DESI UIT bi ore c 9 83 viii About the boot device order oo ccc eccccecsescscssssceesesseeesscsceesssceeesecseeesscseeesecseesseseeeesecsesesecseeesesseeseess 83 Choosing Multi Boot preferences ccssccsscsscsssessesssessesssesscsssessceseessessesseeesseseesseesesssesseesaeessesass 83 Setting a new boot order in Computer Setup eese eee enne 83 Dynamically choosing a boot device using the f9 prompt esses 84 Setting a MultiBoot Express prompt c ccssccssessessecsssesscssseseeeseeessesseesseeeseeseeeseeeass 84 Entering MultiBoot Express preferences esses eene nennen nennen 84 Using System Dia eee sain 85 8 Setup Utility BIOS and System Diagnostics in Windows 7 ss
105. rmation about recycling programs see the HP Web site at http www hp com recycle Display A WARNING The backlight contains mercury Exercise caution when removing and handling the backlight to avoid damaging this component and causing exposure to the mercury A CAUTION The procedures in this chapter can result in damage to display components The only components intended for recycling purposes are the LCD panel and the backlight When you remove these components handle them carefully f NOTE Materials Disposal This HP product contains mercury in the backlight in the display assembly that might require special handling at end of life Disposal of mercury may be regulated because of environmental considerations For disposal or recycling information contact your local authorities or see the Electronic Industries Alliance EIA Web site at http www eiae org This section provides disassembly instructions for the display assembly The display assembly must be disassembled to gain access to the backlight 1 and the liquid crystal display LCD panel 2 oo o NOTE The procedures provided in this chapter are general disassembly instructions Specific details such as screw sizes quantities and locations and component shapes and sizes can vary from one computer model to another 120 Chapter 16 Recycling Perform the following steps to disassemble the display assembly 1 Remove all screw covers 1 and scr
106. rom the display hinges 3 screws in the left hinge 2 in the right hinge 8 Lift the display assembly straight up and remove it 2 A CAUTION When installing the display assembly be sure that the wireless antenna cables are routed and arranged properly Failure to properly route the antennas can result in degradation of the computer s wireless performance 74 Chapter6 Removal and replacement procedures for Authorized Service Provider parts 10 11 If you need to remove the hinge covers from the display hinges squeeze and pull the covers straight up and off the display to remove them If you need to remove the hinge covers from the display hinges pinch the top and bottom of the hinges and then pull the hinges straight up and off the display Display hinge covers are available in the Display Hinge Kit using spare part number 723642 001 ts I l l l l If you need to remove the display bezel remove the 2 mylar screw covers 1 and the 2 Phillips PM2 5x4 0 screws 2 in the bottom corners of the display bezel Flex the top 3 of the bezel the inside edges of the left and right sides 4 and then the bottom 5 of the bezel until it disengages from the display enclosure f NOTE Make sure the hinges are not bent see hinge position in following image when you remove the bezel Component replacement procedures 75 12 Remove the display bezel 6 The display bezel is available using spare
107. s an error replace the memory modules immediately Battery test This test analyzes the condition of the battery If the battery fails the test contact HP support to report the issue and purchase a replacement battery You can also view system information and error logs in the System Diagnostics window To start System Diagnostics T 2 Turn on or restart the computer While the Press the ESC key for Startup Menu message is displayed in the lower left corner of the screen press esc When the Startup Menu is displayed press f2 Click the diagnostic test you want to run and then follow the on screen instructions f NOTE If you need to stop a diagnostics test while it is running press esc Chapter8 Setup Utility BIOS and System Diagnostics in Windows 7 9 Computer Setup BIOS and Advanced System Diagnostics in SUSE Linux Computer Setup or Basic Input Output System BIOS controls communication between all the input and output devices on the system such as disk drives display keyboard mouse and printer Computer Setup includes settings for the types of peripherals installed the startup sequence of the computer and the amount of system and extended memory f NOTE Use extreme care when making changes in Computer Setup Errors can prevent the computer from operating properly Starting Computer Setup NOTE An external keyboard or mouse connected to a USB port can be used with Computer Setup only
108. s memory write protected store retain data this memory customer when power is data removed Real Time Clock 256 Bytes No Yes Stores system Using the F10 Setup utility This memory is not RTC battery date andtime or changing the write protected HP backed up and limited Microsoft Windows recommends CMOS keyboard date amp time password protecting configuration controller the F10 Setup utility memory CMOS data Controller NIC 64 Kbytes No Yes Store NIC Using a utility from the A utility is required to EEPROM not configuration NIC vendor that can be run write data to this customer and NIC from DOS memory and is accessible firmware available from NIC vendor Writing data to this ROM in an inappropriate manner will render the NIC nonfunctional Keyboard ROM 64 Kbytes No Yes Stores Programmed at the A utility is required for not firmware code factory Code is updated writing data to this customer keyboard when the system BIOS is memory and is accessible mouse amp updated available on the HP battery website Writing data management to this ROM in an inappropriate manner can render the PC nonfunctional DIMM Serial 256 Bytes No Yes Stores Programmed by the Data cannot be written Presence per memory memory memory vendor to this memory when Detect SPD module module the module is installed configuration 128 Bytes information in a PC The specific data programma write protection bl e not method varies by customer memory
109. s to the ground e Field service kits e Static awareness labels e Material handling packages e Nonconductive plastic bags tubes or boxes e Metaltote boxes e Electrostatic voltage levels and protective materials The following table lists the shielding protection provided by antistatic bags and floor mats Material Use Voltage protection level Antistatic plastic Bags 1 500V Carbon loaded plastic Floor mats 7 500V Metallized laminate Floor mats 5 000 V 32 Chapter4 Removaland replacement procedures preliminary requirements 5 Removal and replacement procedures for Customer Self Repair parts Z CAUTION The Customer Self Repair program is not available in all locations Installing a part not supported by the Customer Self Repair program may void your warranty Check your warranty to determine if Customer Self Repair is supported in your location Component replacement procedures f NOTE Please read and follow the procedures described here to access and replace Customer Self Repair parts successfully NOTE Details about your computer including model serial number product key and length of warranty are on the service tag at the bottom of your computer See Service tag and PCID label on page 14 for details This chapter provides removal and replacement procedures for Customer Self Repair parts There are as many as 14 screws that must be removed replaced or loosened when servicing Customer
110. saesassaesaeseesaeseeseesaesesseeass 105 Performing a system recovery csscsscsscssessessesssscssssscsscseessessessessessessessesecassaseaseaseaseaesaesaesaesaesaeseeseesseseeseeseeass 105 DER CCCII IEEE 107 Computer specifications eese ses eeseeeeee eene en nennen ne nn ntn enhn irse nns trs stas sas esas snas sies b sn seas essa ease snas sensa sns 107 43 9 cm 17 3 in HD display specifications cccsssscsesesscssssessessscessessesessessscessessecessessesessesseaesseseeaeses 108 Hard drive specifications c csccscsssssssscsscsscssessesscssessesscssessessessessessessessesseseessesseaeeueeeseeseesseseesessesseeseseeass 109 DVD RW SuperMulti DL Drive specifications sccscssssssessesssssessessssscssesscssessessesseasesessseseesecssessesesseeseesseass 110 Blu ray ROM DVD RW SuperMulti DL Drive s eeeeesesseese renes nnne nsn nn sten ness nnns 111 nuum 111 Specification information in Device Manager sees esee esee esent nnn nnetnse tn stetit nsn seras nn 112 pe ru diggulkiiligeeee Q 113 Non volatile memory usage ssccssesssessesssessseseeessesseceeesecesseesseeseessesssesssecsesseeessesseeeseeseeeseesaeeseeeseeesesseesaes 115 QUESTIONS and dnsWers eres sees rario cr eoe rw eu Sce pee Non oae nct oor EE GE Re aeree e
111. splay components on page 19 Description Spare part number Display assembly 43 9 cm 17 3 inch HD anti glare with webcam 723643 001 Before removing the display assembly follow these steps 1 M N wos Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect all external devices connected to the computer Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer Remove the battery see Battery on page 34 Remove the following components a Service door see Service door on page 35 b WLAN Bluetooth module see WLAN Bluetooth combo card on page 43 Keyboard see Keyboard on page 45 d Topcover see Top cover on page 47 Remove the display assembly 1 u om Position the computer upside down Remove the WLAN antennas from the routing path on the bottom of the computer 1 Pull the antennas through the hole that leads to the other side of the top cover 2 Component replacement procedures 73 4 Placethe computer upright and open as far as possible 5 Remove the WLAN antennas from the tabs and the routing path 1 on the top of the computer 6 Note the location that the antennas route through the chassis 2 7 Remove the five Torx T8M2 5 4 0 screws 1 f
112. ss lt F11 gt for recovery message is displayed on the screen Follow the on screen instructions Using Windows 8 operating system media purchased separately To order a Windows 8 operating system DVD go to http www hp com support select your country or region and follow the on screen instructions You can also order the DVD by calling support For contact information see the Worldwide Telephone Numbers booklet included with the computer A CAUTION Using a Windows 8 operating system media completely erases hard drive contents and reformats the hard drive All files that you have created and any software that you have installed on the computer are permanently removed When reformatting is complete the recovery process helps you restore the operating system as well as drivers software and utilities To initiate recovery using a Windows 8 operating system DVD z NOTE This process takes several minutes 1 2 3 4 If possible back up all personal files Restart the computer and then insert the Windows 8 operating system DVD into the optical drive before the Windows operating system loads When prompted press any keyboard key Follow the on screen instructions After the repair is completed 1 2 Eject the Windows 8 operating system media and then insert the Driver Recovery media Install the Hardware Enabling Drivers first and then install Recommended Applications Performing a system r
113. sscccccscscsssssssssessesceeeeccccccnsssssssssnsceescccces 86 DIT arf 86 cIirnegpPij 86 Changing the language of Setup Utility eee eeeeeee eene nnnn nnn 86 Navigating and selecting in Setup Utility eese sess sees e eere eren nnnnnnnnnns 87 Displaying system information eee sseeeeee eene nn nnns nn enhn enn s tse nn stas inns tss nn snas 87 Restoring factory settings in Setup Utility 00 0 0 eesesscessessesssesseessesssesseecseeseesseeeseessseceeeseeesees 88 Exiting Set p Utility soc esse E S 88 Updating the BIOS triti ertet eere ce ente admo ee terea censa sne eoe Er aiaei 88 Determining the BIOS Version sees seeeeee eere nnne nnne nnns nnn nnns 89 Downloading a BIOS update eres sees eeee eese eene en enhn nn strane nani 89 Using System Diagnostics ereis een raeas saae earna sana ra a Aee AEE eE EE aa Ta aeaa E EE EOE TE Eeid 90 9 Computer Setup BIOS and Advanced System Diagnostics in SUSE Linux ccccccccccccssssssssssssessssssnccececeescces 91 syepminisgeeniiizge lie 91 Using amate 91 Navigating and selecting in Computer Setup scsscessesssessessssssessesssesseesseeseesssecseessnesesesseesaes 91 Restoring factory settings in Co
114. t number USB audio board cable illustrated 21 80 91 12 13 17 59 V vents identifying 12 w webcam 5 product description 2 spare part number 25 webcam light identifying 5 webcam module removal 76 spare part number 19 webcam identifying 5 Windows Refresh 98 reinstall 98 remove everything and reinstall option 98 reset 98 Windows 8 operating system DVD 97 Windows button identifying 10 wireless antennas disconnecting 43 wireless light 7 wireless product description 2 WLAN antennas identifying 5 WLAN Bluetooth combo card removal 43 spare part number 18 43 workstation guidelines 31
115. ta can remain on volatile system memory DIMMs for a finite period of time and will also remain in nonvolatile memory The steps below will remove personal data from the notebook PC including the nonvolatile memory found in Intel based and AMD based system boards Some of these steps are disclosed in the Maintenance amp Service Guides available for HP PC products available on the product support pages at www hp com 1 Follow steps a through I below to restore the nonvolatile memory that can contain personal data Restoring or reprogramming nonvolatile memory that does not store personal data is neither necessary nor recommended a Enter BIOS F10 Setup by powering on the system and pressing F10 when prompted near the bottom of the display or press the ESC key to display the start up menu then press F10 If the system has a BIOS administrator password enter the password at the prompt b Select the File menu then Restore Defaults c Select the System Configuration menu then Restore Security Defaults d If an asset or ownership tag is set select the Security menu and scroll down to the Utilities menu Select System IDs and then select the tag that has been set Press the spacebar once to clear the tag then press Enter to return to the prior menu e Ifa DriveLock password is set select the Security menu scroll down to DriveLock then select DriveLock password Select the desired hard drive Click Disable protection enter the e
116. ter ep T I l i i i i i 0 3 Position the computer upright and open as far as possible 4 Slide the keyboard slightly downward toward the palm rest to disengage the top of the keyboard from the top cover 1 Component replacement procedures 45 5 Liftthetop of the keyboard up at an angle 2 f NOTE Make sure not to prematurely pull the keyboard cable out of the system board connector 6 Rotate the keyboard until it rests on the palm rest 1 and then disconnect the keyboard cable by lifting the keyboard connector latch 2 and then disconnecting the keyboard cable from the system board 3 7 Removethe keyboard Reverse this procedure to install the keyboard 46 Chapter 5 Removal and replacement procedures for Customer Self Repair parts 6 Removal and replacement procedures for Authorized Service Provider parts A CAUTION Components described in this chapter should only be accessed by an authorized service provider Accessing these parts can damage the computer or void the warranty Component replacement procedures Ef NOTE Details about your computer including model serial number product key and length of warranty are on the service tag at the bottom of your computer See Service tag and PCID label on page 14 for details This chapter provides removal and replacement procedures for Authorized Service Provider only parts There are as many as 61 screws that must be rem
117. ter uses each time it is turned on by changing the boot order in Computer Setup e Todynamically choose the boot device by pressing esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen and then pressing f9 to enter the Boot Device Options menu e TouseMultiBoot Express to set variable boot orders This feature prompts you for a boot device each time the computer is turned on or restarted Setting a new boot order in Computer Setup To start Computer Setup and set a boot device order that the computer uses each time it is turned on or restarted follow these steps 1 Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen 2 Pressf10to enter Computer Setup 3 Use a pointing device or the arrow keys to select the Legacy Boot Order list and then press enter 4 Tomovethe device up in the boot order use a pointing device to click the up arrow or press the key To move the device down in the boot order use a pointing device to click the down arrow or press the key 5 Tosave your changes and exit Computer Setup click the Save icon in the lower left corner of the screen and then follow the on screen instructions Use the arrow keys to select File Save Changes and Exit and then press enter Using MultiBoot 83 Dynamically choosing a boot device using the f9 prompt To dynamica
118. ter3 Illustrated parts catalog Spare part CSR flag Description number 723669 001 C Base enclosure 723670 001 B Fingerprint reader assembly includes cable bracket holder and screws 723671 001 A Blu ray ROM DVD RW SuperMulti DL Drive includes bezel bracket and screws 723672 001 A Rubber Kit includes rubber base enclosure screw covers and mylar display bezel screw covers 723673 001 B Screw Kit 723674 001 B Speaker assembly 723675 001 C Optical drive connector 725889 001 A DVD ROM drive includes bezel bracket and screws 725890 001 A DVD RW SuperMulti DL Drive includes bezel bracket and screws 725891 001 B Hard drive connector 731550 001 A Broadcom BCM943228HMB 802 11abgn 2x2 Wi Fi BT 4 0 Combo Adapter Intel models only 732000 001 A 500 GB 5400 rpm hybrid 8 GB SSD hard drive Sequential part number listing 27 28 4 Removalandreplacement procedures preliminary requirements Tools required You will need the following tools to complete the removal and replacement procedures e Flat bladed screwdriver e Phillips PO and P1 screwdrivers Torx T8 screwdriver Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures NOTE As you remove each subassembly from the computer place the subassembly and all accompanying screws away from the work area to prevent damage
119. the Japanese Dentori Law The flexible cord must be Type VCTF 3 conductor 0 75mme or 1 25mm_2 conductor size The wall plug must be a two pole grounding type with a Japanese Industrial Standard C8303 7 A 125 V ac configuration The flexible cord must be Type RVV 3 conductor 0 75mm conductor size Power cord set fittings appliance coupler and wall plug must bear the CCC certification mark The flexible cord must be Type HO5VV F 3X0 75mme conductor size KTL logo and individual approval number must be on each element Corset approval number and logo must be printed on a flag label The flexible cord must be Type HVCTF 3X1 25mm 2 conductor size Power cord set fittings appliance coupler cable and wall plug must bear the BSMI certification mark For 127 V ac the flexible cord must be Type SVT or SJT 3 x 18 AWG with plug NEMA 5 15P 15 A 125 V ac with UL and CSA or C UL marks For 240 V ac the flexible cord must be Type HOSVV F 3X0 75 1 00mme conductor size with plug BS 1363 A with BSI or ASTA marks Requirements for specific countries and regions 119 16 Recycling Battery When a non rechargeable or rechargeable battery has reached the end of its useful life do not dispose of the battery in general household waste Follow the local laws and regulations in your area for battery disposal HP encourages customers to recycle used electronic hardware HP original print cartridges and rechargeable batteries For more info
120. tilities To initiate recovery using a Windows 7 operating system DVD Sf NOTE This process takes several minutes 1 Hom cm om w If possible back up all personal files Restart the computer and then insert the Windows 7 operating system DVD into the optical drive before the Windows operating system loads When prompted press any keyboard key Follow the on screen instructions Click Next Select Repair your computer Follow the on screen instructions Performing a system recovery 103 After the repair is completed 1 Eject the Windows 7 operating system DVD and then insert the Driver Recovery disc 2 Install the Hardware Enabling Drivers first and then install Recommended Applications 104 Chapter 11 Backup and recovery in Windows 7 12 Backup and Recovery in SUSE Linux Recovery after a system failure is as good as your most recent backup As you add new software and data files you should continue to back up your system on a regular basis to maintain a reasonably current backup Backing up your information You should back up your computer files on a regular schedule to maintain a current backup You can manually back up your information to an optional external drive a network drive or discs Back up your system at the following times e Atregularly scheduled times e Beforethe computer is repaired or restored e Before you add or modify hardware or software To back up your home directory fi
121. tings use the arrow keys to select Exit Exit Discarding Changes and then press enter Using Setup Utility 87 88 Restoring factory settings in Setup Utility ef NOTE Restoring defaults will not change the hard drive mode To return all settings in Setup Utility to the values that were set at the factory follow these steps T M pe m x Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen Press f10 to enter Setup Utility Use the arrow keys to select Exit Load Setup Defaults Follow the on screen instructions To save your changes and exit press f10 and then follow the on screen instructions or Use the arrow keys to select Exit gt Exit Saving Changes and then press enter Your changes go into effect when the computer restarts Sf NOTE Your password settings and security settings are not changed when you restore the factory settings Exiting Setup Utility To exit Setup Utility and save your changes from the current session If the Setup Utility menus are not visible press esc to return to the menu display Then use the arrow keys to select Exit gt Exit Saving Changes and then press enter To exit Setup Utility without saving your changes from the current session If the Setup Utility menus are not visible press esc to return to the menu display Then use the arrow keys to select Exit
122. tor cable 4 Card reader cable 5 Power connector cable 6 Function board connector cable 7 Power button board cable Cable Kit 21 Mass storage devices Description Spare part number 1 Hard drives 1 GB 5400 rpm 676521 001 750 GB 5400 rpm 634250 001 500 GB 7200 rpm 703267 001 500 GB 5400 rpm 683802 001 500 GB 5400 rpm hybrid 8 GB SSD 732000 001 320 GB 5400 rpm 645193 001 Hard Drive Hardware Kit includes hard drive bracket and screws not illustrated 721519 001 2 Optical drives include bezel bracket and screws DVD ROM drive 725889 001 Blu ray ROM DVD RW SuperMulti DL Drive 723671 001 DVD RW SuperMulti DL Drive 725890 001 22 Chapter 3 Illustrated parts catalog Miscellaneous parts Description Spare part number AC adapters 90 W AC adapter 693712 001 90 W AC adapter for use in India 693713 001 Power cords For use in Denmark 490371 081 For use in Europe the Middle East and Africa 490371 021 For use in Israel 490371 BB1 For use in Italy 490371 061 For use in South Africa 490371 AR1 For use in Switzerland 490371 111 For use in Thailand 490371 201 For use in the United Kingdom 490371 031 For use in the United States 490371 001 Rubber Kit includes rubber base enclosure screw covers and mylar display bezel screw covers 723672 001 Screw Kit 723673 001 Miscellaneous parts 23 24 Sequential part number listing CSR flag
123. transporting equipment To avoid hand contact transport products in static safe tubes bags or boxes Protect ESD sensitive parts and assemblies with conductive or approved containers or packaging Keep ESD sensitive parts in their containers until the parts arrive at static free workstations Place items on a grounded surface before removing items from their containers Always be properly grounded when touching a component or assembly Store reusable ESD sensitive parts from assemblies in protective packaging or nonconductive foam Use transporters and conveyors made of antistatic belts and roller bushings Be sure that mechanized equipment used for moving materials is wired to ground and that proper materials are selected to avoid static charging When grounding is not possible use an ionizer to dissipate electric charges Workstation guidelines Follow these grounding workstation guidelines Cover the workstation with approved static shielding material Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment Use conductive field service tools such as cutters screwdrivers and vacuums When fixtures must directly contact dissipative surfaces use fixtures made only of static safe materials Keep the work area free of nonconductive materials such as ordinary plastic assembly aids and Styrofoam Handle ESD sensitive components parts and assemblies by the case or PCM lamin
124. uces sound when connected to optional powered stereo speakers headphones earbuds a headset or television audio WARNING To reduce the risk of personal injury adjust the volume before putting on headphones earbuds or a headset For additional safety information see the Regulatory Safety and Environmental Notices To access the user guides in Windows 8 select the HP Support Assistant app on the Start screen select My computer and then select User guides NOTE Whena device is connected to the jack the computer speakers are disabled 2 Audio in microphone jack Connects an optional computer headset microphone stereo I array microphone or monaural microphone 3 AL USB 2 0 ports 2 Connect optional USB devices 4 Optical drive select models only Reads and writes select models only to an optical disc 5 Optical drive eject button select models only Releases the optical drive disc tray 6 Security cable slot Attaches an optional security cable to the computer NOTE The security cable is designed to act as a deterrent but it may not prevent the computer from being mishandled or stolen Right 13 Service tag and PCID label Service tag When ordering parts or requesting information provide the computer serial number and model description provided on the service tag 9 Serial XXXXXXXX ADMIN LUMO INI SUE M Product XXKXXXXX IEEE ORE DLE DA E OA A E UE LUI Warranty lylyOy
125. unpressurized Operating 14 7 to 10 1 psia 15 m to 3 048 m 50 ft to 10 000 ft Nonoperating 14 7 to 4 4 psia 15 m to 12 192 m 50 ft to 40 000 ft Shock Operating 125 g 2 ms half sine Nonoperating 200 g 2 ms half sine Random vibration Operating 0 75 g zero to peak 10 Hz to 500 Hz 0 25 oct min sweep rate Nonoperating 1 50 g zero to peak 10 Hz to 500 Hz 0 5 oct min sweep rate NOTE Applicable product safety standards specify thermal limits for plastic surfaces The computer operates well within this range of temperatures Computer specifications 107 43 9 cm 17 3 in HD display specifications Metric U S Active diagonal size 43 9 cm 17 3 in Resolution 1600x900 HD Active area 382 08x214 92 PPI 106 Surface treatment Anti glare or BrightView Contrast ratio 300 1 typical Anti glare 500 1 BrightView Response time 16ms Brightness 200 nits typical Viewing angle SVA Backlight LED Luminance uniformity 13 points 1 4 typ 1 6 max Lifetime 1 2 luminance 12 000 hours Color coordinate white 0 313 0 329 Color tolerance White 0 02 Color tolerance W R G B 0 03 Color gamut 60 NTSC CIE 1931 108 Chapter 13 Specifications Hard drive specifications 750 GB 500 GB 320 GB Dimensions Height 9 5 mm 9 5 mm 9 5 mm Width 70mm 70 mm 70mm Weight 115g 101g 101g Interface type
126. ures for Authorized Service Provider only parts can damage the computer or void your warranty iv Important Notice about Customer Self Repair Parts Safety warning notice A WARNING Toreduce the possibility of heat related injuries or of overheating the computer do not place the computer directly on your lap or obstruct the computer air vents Use the computer only on a hard flat surface Do not allow another hard surface such as an adjoining optional printer or a soft surface such as pillows or rugs or clothing to block airflow Also do not allow the AC adapter to contact the skin or a soft surface such as pillows or rugs or clothing during operation The computer and the AC adapter comply with the user accessible surface temperature limits defined by the International Standard for Safety of Information Technology Equipment IEC 60950 vi Safety warning notice Table of contents 1 oo RAINE ES CANINE NOUN Reese EE PEN ME 1 2 Exterimal component IdentiTICallOl acce eoe eo Eo e csvset Prop pA VR EP EM MEIRE sese SPP EA NN NE M EU M Par SS 5 BTE oI E D e 5 Dp 6 Bu SE 6 Ehre aleve 7 Buttons and fingerprint reader Select models only eese eetettnes 8 cR NEED EE 10 dps
127. vendor accessible System BIOS 4to5 Yes Yes Store system System BIOS code is A utility is required for MBytes BIOS code and programmed at the writing data to this PC factory Code is updated memory and is configuration when the system BIOS is available on the HP data updated Configuration website Writing data data and settings are to this ROM in an input using the F10 setup inappropriate manner utility or a custom utility can render the PC nonfunctional Intel 1 5 or Yes Yes Stores Management Engine Code The Intel chipset is Management 5MByte Management is programmed at the configured to enforce Engine Engine Code factory Code is updated HW protection to block Firmware Settings via Intel secure firmware all direct read write present only in Provisioning update utility Unique access to this area An models ending DataandiAMT Provisioning Data can be Intel utility is required in a p or w or third party entered at the factory or for updating the with Intel data store by an administrator using firmware Only Centrino Pro the Management Engine firmware updates technology MEBx setup utility The digitally signed by Non volatile memory usage 115 third party data store Intel can be applied contents can populated using this utility by aremote management console or local applications registered by an administrator to have access to the space Bluetooth flash 2Mbit No Yes Stores Programmed at the A utility is required for B
128. version To determine whether available BIOS updates contain later BIOS versions than those currently installed on the computer you need to know the version of the system BIOS currently installed Using Computer Setup 81 BIOS version information also known as ROM date and System BIOS can be displayed by pressing fn esc if you are already in Windows or by using Computer Setup 1 Start Computer Setup 2 Use a pointing device or the arrow keys to select File gt System Information 3 To exit Computer Setup without saving your changes click the Exit icon in the lower right corner of the screen and then follow the on screen instructions Use the tab key and the arrow keys to select File gt Ignore Changes and Exit and then press enter Downloading a BIOS update A CAUTION Toreduce the risk of damage to the computer or an unsuccessful installation download and install a BIOS update only when the computer is connected to reliable external power using the AC adapter Do not download or install a BIOS update while the computer is running on battery power docked in an optional docking device or connected to an optional power source During the download and installation follow these instructions Do not disconnect power on the computer by unplugging the power cord from the AC outlet Do not shut down the computer or initiate Sleep Do not insert remove connect or disconnect any device cable or cord 1 From the Start s
129. x1 WiFi BT4 0 combo Adapter 690019 001 Ralink RT3290LE 802 11bgn 1x1 Wi Fi and Bluetooth 4 0 Combo Adapter 690020 001 Realtek RTL8188EE 802 11bgn Wi Fi Adapter 709848 001 Broadcom BCM943228HMB 802 11abgn 2x2 Wi Fi BT 4 0 Combo Adapter Intel models only 731550 001 Before removing the WLAN module follow these steps T 4 5 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect all external devices connected to the computer Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer Remove the battery see Battery on page 34 Remove the service door see Service door on page 35 Remove the WLAN module 1 2 Position the computer upside down Disconnect the WLAN antenna cables 1 from the terminals on the WLAN module ef NOTE The WLAN antenna cable labeled 1 connects to the WLAN module Main terminal labeled 1 The WLAN antenna cable labeled 2 connects to the WLAN module Aux terminal labeled 2 If the computer is equipped with an 802 11a b g n WLAN module the yellow WLAN antenna cable connects to the middle terminal on the WLAN module Remove the two Phillips PM2 5x3 0 screws 2 that secure the WLAN module to the computer The edge of the module opposite the slot rises away
130. xisting master DriveLock password then press Enter to confirm and return to the prior menu Repeat this procedure if more than one hard drive has a DriveLock password f Ifan Automatic DriveLock password is set select the Security menu scroll down to Automatic DriveLock then select the desired hard drive and disable protection Repeat this procedure if more than one hard drive has an Automatic DriveLock password g Select the File menu then Reset BIOS Security to factory default Click yes at the warning message h Select the File menu then Save Changes and Exit i Reboot the system If the system has a Trusted Platform Module TPM and or fingerprint sensor one or two prompts will appear One to clear the TPM and the other to Reset Fingerprint Sensor press F1 to accept or F2 to reject If the HP notebook model number ends in a p or w and includes Intel Centrino with VProTM reboot the PC and enter BIOS Setup by pressing F10 when prompted Select System 113 Configuration then AMT Options Then select Unconfigure AMT on next boot Select Save then Yes Select the File menu and then select Save Changes and Exit Reboot the system and confirm that you want to unconfigure AMT j Ifthe optional Intel Anti Theft Technology AT was activated contact the provider to deactivate it k Ifthe optional Absolute Software Computrace management and tracking service was activated on the notebook PC contact the provider to
131. y backed up A Access HP Support Assistant To access HP Support Assistant on the Start screen select the HP Support Assistant app To recover your information using Automatic Repair follow these steps A CAUTION Some Automatic Repair options will completely erase and reformat the hard drive All files you have created and any software installed on the computer are permanently removed When reformatting is complete the recovery process restores the operating system as well as the drivers software and utilities from the backup used for recovery 1 If possible back up all personal files 2 If possible check for the presence of the HP Recovery partition and the Windows partition From the Start screen type e and then click File Explorer or From the Start screen type c and then select Computer Sef NOTE If the Windows partition and the HP Recovery partition are not listed you must recover your operating system and programs using the Windows 8 operating system DVD and the Driver Recovery media both purchased separately For additional information see Using Windows 8 operating system media purchased separately on page 97 3 Ifthe Windows partition and the HP Recovery partition are listed restart the computer After Windows has loaded press and hold the shift key while clicking Restart 4 Select Troubleshoot then select Advanced Options and then select Automatic Repair 5 Follow the on screen instru

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