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1. UNION TRADITIONALLY MODERN LIVING HOMEOWNER GUIDE 517 Fisgard Street amp 528 Pandora Avenue PROPERTIES Anthem 7 ES 2 9 Welcome Home To ensure a successful ownership experience we union TRADITIONALLY MODERN LIVING Log In Now have provided you with this Homeowner Guide and www homeinfornationpackages com an online and mobile Homeowner Portal Combined these resources give you everything you need to manage and protect your investment Getinstantaccess to key information such as product information service procedures and operation and care instructions for your home s components To access the online portal 1 Find your login ID and password This can be found a b In your printed guide on the Welcome Home page and on the footer of each page On your access label typically affixed to the electrical panel furnace or inside a kitchen cabinet Through the link forgot password at www homeinformationpackages com See page 87 of this guide for more information This book is printed with its environmental impact in mind Itis FSC Forest Stewardship Council certified which means the paper it is printed on has been audited for adherence to international standards of responsible forestry from processing to distribution Learn more at https ic fsc org o TRADITIONALLY MODERN LIVING CONTENTS INTRODUCTION TO MY HOME
2. two litres of water per person per day include small bottles Food that won t spoil such as canned food energy bars and dried foods replace once a year Manual can opener Wind up or battery powered flashlight and extra batteries Wind up or battery powered radio and extra batteries First aid kit Special needs items pet food prescription medications infant formula or equipment for people with disabilities Extra keys for your car and house Cash include smaller bills such as 10 bills and change for payphones Emergency plan include a copy in your kit as well as contact information IN AN EMERGENCY e Follow your emergency plan e Get your emergency kit e Make sure you are Safe before assisting others e Listen to the radio e Stay put until all is safe or you are ordered to evacuate Page 26 O TRADITIONALLY MODERN LIVING 4 MY HOME In this section you can find information that is specific to your home like model numbers of the assets installed and paint codes e Items in My Home e Operating My Home Systems Page 27 Page 28 union TRADITIONALLY MODERN LIVING Items in My Home The following pages list the components and products that were used in constructing your home For each product you will find each product used in your home ed where it is located in your home a oor sitet eee eees C who manufactured supplied and in
3. union TRADITIONALLY MODERN LIVING ELECTRICAL SYSTEMS The electrical system in your home is intended for normal residential use We highly recommend that you consult a licensed electrician to make changes or additions to your electrical system Please note that a permit may be required for changes and additions to your electrical system Circuit Breaker During your orientation walk through your builder will have pointed out the location of the circuit breaker panel There will be one master circuit breaker and several individual circuit breakers Circuit breakers trip under excessive electrical load Circuit breakers have three positions On Off and Tripped When a circuit breaker trips it must first be turned off before it can be turned On Switching the breaker directly from Tripped to On will not restore service Reset tripped circuit breakers by moving them to the off position and then to the on position In the event of a loss of electrical power in your home follow these steps If the power loss is in one area of your home and power is available in other areas of your home it is likely that an individual circuit breaker has turned off Unplug any appliances in the area that are without power and turn other appliances off Check the circuit breaker and if necessary reset it Plug your appliances back in If the circuit breaker fails repeatedly you have either a short circuit in one of your appliances or a short ci
4. 604 608 6678 Fax 604 408 1001 Emergency 911 Fire Non Emergency 250 384 1122 Emergency 911 Police Non Emergency 250 995 7654 Hospital 1 Hospital Way 250 727 4212 Page 19 COMMUNITY CONTACTS UNION jy TRADITIONALLY MODERN LIVING S P C A Shelter 3150 Napier Lane 250 388 7722 Library 735 Broughton Street 250 382 7241 City Hall 1 Centennial Square 250 385 5711 Electrical Services BC Hydro 1 800 224 9376 Telephone Cable Company Shaw 1 888 472 2222 Telephone Cable Company TELUS 310 2255 Page 20 What to Do In Case Of Fire UNION ggf TRADITIONALLY MODERN LIVING In case of a fire emergency it is always important to remain calm remember the following information and procedures and execute them as quickly as possible GENERAL FIRE SAFETY INFORMATION Keep clear of flames and remember that smoke is deadly Stay low to avoid smoke Notify other residents of the fire hazard if it is safe to do so Never attempt to extinguish a fire when the flames are higher than desk height If the fire is uncontrollable leave and close all doors behind you Do not use the elevator in a fire Feel doors for heat before opening Do not use a stairway that is full of smoke Do not re enter the building for any reason Provide the fire department with all the information they need Use the nearest phone at a safe location to call the fire department 1 Dial 911 2 Stay
5. Manufacturer Hunter Douglas Canada LP Manufacturer Warranty 1 yr Limited Supplier Island Window Coverings Ltd Installer Island Window Coverings Ltd Specification Operation Care Warranty Page 36 Bathtub Model Exhibit 6032 105548 Location Main Bath Manufacturer MAAX Supplier Tech Mechanical Systems Ltd Installer Tech Mechanical Systems Ltd Specification Care Warranty Faucet Model Concetto 32 665 000 Location Kitchen Manufacturer GROHE Canada Inc Supplier Tech Mechanical Systems Ltd Installer Tech Mechanical Systems Ltd Specification Care Warranty Faucet Model Concetto 34 270 Location Main Bath Manufacturer GROHE Canada Inc Supplier Tech Mechanical Systems Ltd Installer Tech Mechanical Systems Ltd Specification Care Warranty Sink Model Neptune 36811 Location Main Bath Manufacturer Acri Tec Industries Co Supplier Tech Mechanical Systems Ltd Installer Tech Mechanical Systems Ltd Specification Care Warranty Sink Model Urban Edge 3618 Stainless Steel Location Kitchen Manufacturer Julien Inc Supplier Tech Mechanical Systems Ltd Installer Tech Mechanical Systems Ltd Specification Care Warranty union TRADITIONALLY MODERN LIVING Plumbing Manufacturer Warranty 10 yr Limited Manufacturer Warranty Lifetime Limited Manufacturer Warranty Lifetime Limited Manufacturer Warranty 1 yr Limited Manufacturer Warranty Limited Lifetime Page
6. you can use the original login information Q The information listed in Items in My Home or My Home is incorrect What should do All efforts were taken to ensure the accuracy of your home information at the time of publication If changes were made to products after your guide was printed they may appear in the online portal but the guide will not be reprinted Always refer to the online portal forthe most up to date information How long will have online access to the online portal Access is available for 10 years following the original publish date of your homeowner guide have lost my printed guide and would like another copy What should do An online version of your guide is available for download and printing If you would like another professionally printed copy please call CONASYS at 1 877 744 7547 Please note that charges will apply Page 91 O TRADITIONALLY MODERN LIVING 4 Q have a warranty issue need to address Whom do I call A Please contact your Builder Property Manager or Warranty Provider as directed in your homeowner guide CONASYS compiles the information in your guide as a service and does not perform warranty service Page 92 union TRADITIONALLY MODERN LIVING Property Sample 383 Pandora Avenue Victoria BC the Property Builder Anthem Properties the Builder Date Dec 20 2013 the Effective Date DISCLAIMER Although reasonable efforts
7. Conversation Bean Around the World 533 Fisgard St Habit Coffee 552 Pandora Ave Origin Gluten Free Bakery 1525 Pandora Ave Panacea Bubble Tea Place 532 Fisgard St Starbucks 1301 amp 1689 government St Shopping amp Services Market Square 560 J ohnson St Mayfair Shopping Centre 3147 Douglas St Tillicum Centre 3170 Tillicum Rd Westside Village 174 Wilson St O TRADITIONALLY MODERN LIVING 4 Health amp Fitness Chinatown Care Centre 555 Herald St Downtown Medical Centre 622 Courtney St Club Phoenix Health Fitness amp Tanning 2122 Govemment St J annine Murray Health amp Fitness 835 View St Odyssey Health amp Fitness 2841 Quesnel St Page 80 union TRADITIONALLY MODERN LIVING My Home Contacts Below is contact information for companies who have provided a product or service to your home For more detailed information see the Items in My Home section of this guide or visit your online portal at www homeinformationpackages com Acri Tec Industries Co 604 826 3100 e www acritec com 32829 London Ave e Mission BC V2V 6M7 Anthem Properties 604 689 3040 e www anthemproperties com 300 550 Burrard St e Vancouver BC V6C 2B5 Arctic Stone Ltd 604 276 8481 12240 Vulcan Way e Richmond BC V6V 1J8 Blomberg International 800 459 9848 e www blombergappliances com 6 38 Caxton Way Watford Hertfordshire e WD18 8UF Bridge Systems 250 475 3766 e www bridgesystems
8. LIVING indoor environment is controlling air moisture Watch for water condensation on interior surfaces such as walls windows and areas near air conditioning registers Uses that have the potential of increasing relative air humidity are such things as habitation bathing cooking plants washing and humidifiers especially if not vented Other moisture sources which sometimes can go unnoticed are water leaks from pipes in walls and rainwater leakage through windows and roofs Controlling air moisture is the most important action in controlling mold growth Therefore keep drip pans from refrigerators and air conditioners clean and dry use exhaust fans or open windows when cooking washing drying clothes and bathing Irrigation system timers should be adjusted to reflect seasonal weather changes Settlement All homes settle to some degree Some adjustment in lumber and framing is normal and should be expected If the finish trim shows slight joint separation fill the cracks with wood filler If nails work out of position reset them with a hammer and nail set then fill the holes with wood filler or spackle Normal settling expansion and contraction also may cause small interior wall cracks around doorways archways and at wallboard joints as well as minor cracking of exterior stucco particularly at stress joints such as window or door corners It is best to wait until at least the end of your first year of occupancy before repaintin
9. ca 108 455 Banga Pl e Victoria BC V8Z 3P3 Ceanesse Kitchens Ltd 250 382 1631 e ceanesse com C 661 Alpha St e Victoria BC V8Z 1B5 Centura Floor Wall Fashion 800 263 9400 e www centura ca 53 Apex Rd e Toronto ON M6A 2V6 Cooper Wiring Devices 866 853 4293 www cooperwiringdevices com 203 Cooper Cir e Peachtree City GA 30269 Daltile of Canada 604 251 8995 e www daltile com 2770 Bentall St e Vancouver BC V5M 4H4 Page 81 o TRADITIONALLY MODERN LIVING My Home Contacts Dimplex Chromalox 800 668 6663 e www dimplex com 1367 Industrial Rd e Cambridge ON N1R 7G3 Duravit USA Inc 888 387 2848 e www duravit us 500 1750 Breckinridge Pkwy e Duluth GA 30096 General Electric Co Mabe Inc 800 561 3344 e www geappliances ca 310 1 Factory Ln e Moncton NB E1C 9M3 General Paint Ltd 604 253 3131 e www generalpaint com 950 Raymur Ave e Vancouver BC V6A 3L5 GROHE Canada Inc 905 271 2929 e www groheamerica com 1226 Lakeshore Rd E e Mississauga ON L5E 1E9 Homeowner Protection Office HPO 1 800 407 7757 e www hpo bc ca 650 4789 Kingsway e Burnaby BC V5H 0A3 Hunter Douglas Canada LP 800 265 8000 e www hunterdouglas ca 132 First Gulf Blvd e Brampton ON L6W 417 pi a eco oo ehe einen 604 299 0146 e www icanceramic com 8059 Fraser Way e Burnaby BC V5J 5M8 Intermatic Inc 815 675 7000 e www intermatic com Intermatic Plaza e Spring Grove IL 60081 Page 82 union TRADI
10. calm and state your name and phone number 3 Give the address of the fire 4 Follow instructions given by the Fire Department representative FIRE PLANNING It is important to be prepared for a fire should one occur Here are some things to consider Always have a pre determined plan of action in case of fire Plan and practice an escape route for you and your family Establish a meeting place with friends and family for after you leave the building Know the location of fire extinguishers fire alarms and fire exits Look out for children and others requiring assistance They may panic or become disoriented during a fire It is important to keep in mind that a fire can happen at any time Do not take fire safety for granted Knowing the risks and being prepared may not only reduce damage to property but may save lives Page 21 union TRADITIONALLY MODERN LIVING FIRE PREVENTION The best way to fight fires is to prevent them Here are a few common sense rules to help reduce the likelihood of a fire e lf you do smoke make sure you use deep ash trays in the house Keep them clean DON T smoke in bed e Keep your stove and oven clean and the area around them clear e Use only approved appliances Look for a label by either the Canadian Standards Association CSA or the Underwriters Laboratories UL or ULC e If an appliance has a worn or frayed cord don t use it and have it repaired as soon as possible e Be sure not
11. case of a large item such as a refrigerator Also you may find that the value of the limited warranty is pro rated so you may have to absorb some of the cost of repair Please note Read the specific warranty information A product may carry a full warranty on part of the product and have limited coverage on the remainder of the components Page 49 union TRADITIONALLY MODERN LIVING Company Letter of Guarantee Sometimes a manufacturer may not offer a hardcopy warranty card but instead provide a Letter of Guarantee This is a signed document usually on company letterhead that states how the company will help if you encounter a problem with their product A Company Letter of Guarantee is generally very short and to the point but it is specific in regards to how a problem will be addressed Implied Warranty If your product does not come with an expressed written warranty you still have coverage in the form of an implied warranty unless the product is marked as is These are consumer rights created by law not by the manufacturer There are basically two types of implied warranty The most common type known as a warranty of merchantability essentially means that the vendor promises that the product will do what it is supposed to do For example a coffee maker will make coffee and a furnace will produce heat The other common type of implied warranty is the warranty of fitness for a particular p
12. checked yearly and recharged as required Keep your extinguisher in an accessible place and when using always position yourself between the fire and the closest exit Carefully read all the operating instructions on the side If possible familiarize yourself with its operation prior to a fire A good time to do this would be during your practice drills Page 22 o TRADITIONALLY MODERN LIVING Before you attempt to fight a fire make sure that e If the building has a fire alarm it has been sounded If not alert the occupants e Everyone has left or is in the process of leaving the building e The Fire Department has been called e The fire is small and confined e You have a clear escape route that will not be blocked by fire e You choose the right type of extinguisher for the fire e You have read the instructions and know how to use the extinguisher Do not fight a fire under any other circumstances Instead leave the building close the doors behind you and immediately call the Fire Department CHOOSE AFIRE EXTINGUISHER FOR THE RIGHT KIND OF FIRE Only choose extinguishers that have been tested by an approved testing laboratory and labeled for their intended use The extinguisher must be appropriate for the type and size of fire being fought It is important to select the appropriate extinguisher for the correct fire classification Using the wrong type of extinguisher can make the fire worse and is dangerous to the op
13. devices on all floor level electrical outlets These devices are available in grocery stores and drug stores as well as home centers and hardware stores Smoke Detectors One or more smoke detectors have been installed in your home The type of smoke detector the installation procedure and the location s of the smoke detector s are selected to meet the requirements of local and provincial building codes Do not move or disable the smoke detector If you feel the need for additional protection consider purchasing additional smoke detectors to be installed at additional locations If your smoke detector requires batteries the batteries should be replaced every year Monthly testing of the smoke detector should be conducted and other care or maintenance as recommended by the manufacturer Wall Timer Your wall timer provides automatic control of your lights fans or pumps This device can provide energy savings security and convenience to your home Follow the manufacturer s instructions on how to program your timer Page 61 union TRADITIONALLY MODERN LIVING HEATING amp VENTILATION Baseboard Heater Electric baseboard heaters are maintenance free except for the cleaning of the appliance surface Occasional dusting of the element with caution may be required Do not place furniture in front of the baseboard heaters as they require airflow to function properly Exhaust Fans The exhaust fans provided in your home are de
14. in new homes These toilets use less water so they are important elements in the area s water conservation program However at times you may notice an incomplete flush When this happens allow the tank to refill and then repeat the flush Feminine products diapers and baby wipes should not be flushed in toilets Always keep a plumber s plunger on hand to use in the event of a stoppage of a toilet If a stoppage occurs close the shutoff valve on the back side of the toilet Usually a few vigorous pumps with the plunger will free the obstruction Stoppages that are not construction related are the responsibility of the homeowner If you are unable to clear the obstruction yourself we suggest that you call a licensed plumbing contractor Most blockages in plumbing drains including toilet drains are progressive they begin slowly and get worse over time until the drain is completely blocked Use a plunger at the first sign of a slow drain This simple step can prevent most serious drain blockages Do not use drain cleaners for toilets The harsh chemicals in drain cleaners can damage the toilet seals and cause a leak If the flush valve fails or begins to leak you can purchase a new flush valve at a home center or hardware store If you are not entirely comfortable with this do it yourself project a licensed plumbing contractor can perform this task Water Conservation In the home water conservation saves both water and energy since e
15. necessary replacements or repairs Once a plan has been established strata corporations can determine how best to meet the funding requirements With the new requirement of depreciation reports most strata corporations will have reports prepared by qualified persons which are useful for helping strata lot owners understand the future cash flow needs of their strata corporation Page 15 union TRADITIONALLY MODERN LIVING Regular Operations A brief outline of the regular activities in which Proline is involved follows e Work with council to prepare an annual budget e Prepare monthly income and expense statements for council Our statements provide excellent detail yet are easy to read and understand Our statements enable you to measure monthly and year to date performance against the annual budget e Provide a monthly disbursement report that details every invoice paid each month who it was paid to and what category it was charged e Collect the monthly strata fees and pay monthly expenses e Maintain records of and collect other charges such as parking fines and arrears e Invest and manage contingency reserve funds in order to maximize their earnings potential in a risk free environment e Attend regular strata council meetings and update council on operations of the complex e Assist in preparation of strata corporation bylaws and rules and ensure compliance of all owners of the complex at the direction of the strata
16. of either a To requisition a general meeting to consider a resolution or other specified matter b To place resolutions and other items on a meeting s agenda When a complaint or concern cannot be remedied through informal processes the parties may utilize the formal dispute resolution process of e Arbitration e Provincial Court Small Claims Court or e Supreme Court Please consult the Housing BC website at http www housing gov bc ca strata guides htm should you have any questions or concerns related to strata living Page 13 union TRADITIONALLY MODERN LIVING Property Manager Proline Management is one of the leading strata management providers on Vancouver Island We manage strata corporations of every size and level of complexity Buildings in our portfolio range in size from 12 to 300 units We work closely with strata councils to ensure that their properties are well maintained and managed both physically and financially We provide a number of services that others in our industry may not These additional services are the Proline Advantage The Proline Advantage consists of a number of additional features that we provide to our clients These are e Information Bulletins from time to time there will be information that needs to be communicated either to strata councils or to all owners We have recently completed a three page bulletin on strata insurance which provides detailed information regarding
17. time the stains can accumulate and become unsightly Be careful to avoid dropping pots and pans and other kitchen items on your counter tops This can break or chip the counter s surface Be aware of placing extremely hot pans on the counter Re caulk separations that occur around sinks and along the backsplash of countertops before water can enter into those separations and cause damage Page 63 union TRADITIONALLY MODERN LIVING Quartz For routine cleaning of quartz use a mild soap and warm water solution Hot objects and harsh chemicals on your countertop should be avoided Use a cutting board to prevent scratches Remove spills immediately to avoid stains Doors and Hardware The doors and doorframes in your home are typically made of painted or vamished wood Wooden doors are subject to expansion and contraction with changes in heat and humidity The result can be warping and sticking This is normal and may correct itself as conditions change You should allow your home to go through at least one dry and damp season before you make other permanent changes You can correct most sticking doors by the careful removal of small amounts of wood Usually this can be done with sandpaper In most cases it is not necessary to remove the door Use sandpaper to lightly sand the door to remove a small amount of wood at a time until the door no longer sticks Use touch up paint on the exposed wood promptly Small cracks may also d
18. to learn about natural hazards and more importantly learn how to prepare for them Major hazards can vary by region and include e Avalanches e Earthquakes e Floods e Hurricanes e Landslides e Severe Storms e Storm Surges e Tornadoes e Tsunamis e Wildfires MAKE A PLAN Your family may not be together when an emergency occurs Your plan should cover e Household Document the emergency exits and safe meeting places nearby e Workplace Learn about evacuation plans and consider keeping some basic supplies at work e Children Find out about your children s school or daycare emergency policies and ensure the school or daycare has updated contact information for parents caregivers and designated persons e Pets Pets may not be allowed in some shelters due to health regulations Identify alternate pet boarding facilities along the evacuation route e Special health needs Ensure your family friends and neighbors understand your special needs including allergies medical history conditions medications recent vaccinations and surgeries e Safe home instructions ensure everyone in your household knows the location and operating instructions for the fire extinguisher water valve electrical box gas valve and floor drain Page 25 union TRADITIONALLY MODERN LIVING GET A KIT In case of a major event you will need some basic supplies set aside At a minimum Public Safety Canada recommends that you have Water
19. to exceed the wattage restrictions on lamps by installing a higher wattage bulb then recommended e Keep electrical cords visible and out from under rugs and furniture Attempt to install appliances close to their power source Do not fix down electrical cords with staples e It is never advisable to store gas or oil indoors or to store oily rags in a confined space e Make certain that exit doors close fully behind you notify your property manager as soon as possible if they don t SMOKE DETECTORS These devices have been installed throughout your home Periodically check the alarm to make sure it is active or has not run out of power Some models will have a small light that is on when power is being supplied to the alarm It is visible by standing directly under the detector Other models will have a test button This should be depressed and a high pitch squeal can be heard PORTABLE FIRE EXTINGUISHERS A portable fire extinguisher can be a very effective tool in saving lives and property and it is recommended that you keep one in your home Use portable fire extinguishers to extinguish small contained fires i e on the stove top in the oven or in a waste paper basket Use an extinguisher only if the fire is in its early stages Portable fire extinguishers are not designed to fight large fires or those that may spread quickly Make sure you purchase a CO2 or dry chemical type as these are the most versatile Your extinguisher should be
20. what the strata corporation needs and what individual strata lot owners should consider This is being circulated to all strata lot owners in our portfolio with their Annual General Meeting minutes e Newsletters We provide quarterly newsletters to our strata council members These newsletters provide council members information on our activities as well as information and updates on developments within the industry e Seminars We provide free seminars exclusively for our strata council members to keep them informed and educated on a variety of topics Past topics have included email etiquette bylaws do s and don ts and the depreciation report regulations focusing on what they are and the impact of the new requirements STRATA WEBSITES We have developed a standard style of website that is available to our strata corporation clients for a small annual charge These websites are accessible by residents once they have registered with us The website has a brief description of the building and contains the strata corporation s bylaws and rules the most recent Annual General Meeting notice package together with the most recent AGM and or SGM minutes the most recent three months of strata council meeting minutes copies of newsletters notices to owners council and management contact information financial reports and information on move ins and move outs We also work with strata councils to develop a comprehensive welcome package for owners whi
21. your home carefully for any problems that may arise and taking corrective action as soon as possible While most maintenance is seasonal there are some things you should do on a frequent basis year round e Make sure air vents indoors and outdoors intake exhaust and forced air are not blocked by snow or debris e Check and clean range hood filters on a monthly basis e Test ground fault circuit interrupter s on electrical outlets monthly by pushing the test button which should then cause the reset button to pop up e If there are young children in the house make sure electrical outlets are equipped with safety plugs e Regularly check the house for safety hazards such as a loose handrail lifting or buckling flooring inoperative smoke detectors and so on Timing of the seasons varies not only from one area of Canada to another but also from year to year in a given area For this reason we have not identified the months for each season The maintenance schedule presented here is instead a general guide for you to follow The actual timing is left for you to decide and you may want to further divide the list of items for each season into months Page 75 FALL union TRADITIONALLY MODERN LIVING Vacuum electric baseboard heaters to remove dust Check to see that bathroom exhaust fans and range hoods are operating properly If possible confirm that you are getting good airflow by observing the outside vent hood the exte
22. 3 PROTECTING MY INVESTMENT 53 About This Guide 5 New Home Maintenance Guide 55 My Amenities 6 CMHC Home Maintenance Schedule 75 My Community 7 Strata Living 8 ADDRESS BOOK 77 Property Manager 14 Neighborhood Contacts 79 My Home Contacts 81 IN CASE OF EMERGENCY 17 Important Contacts 19 SUPPORT 85 What to Do In Case Of Fire 21 Using My Online Homeowner Portal 87 Emergency Preparedness 25 Homeowner Guide FAQs 91 MY HOME 27 Items in My Home 29 Operating My Home Systems 39 WARRANTY 41 Warranty Summary 43 My Home Warranty 44 Service and Repair During My Home Warranty 46 Types of Warranties 49 These documents are also available online Visit www homeinformationpackages com to access even more information about the products in your home Page 1 Page 2 O TRADITIONALLY MODERN LIVING 4 INTRODUCTION TO MY HOME Welcome to your new home This section provides introductory information such as e About This Guide e My Amenities e My Community e Strata Living e Property Manager Page 3 Page 4 union TRADITIONALLY MODERN LIVING About This Guide This homeowner guide is intended to be a useful tool where you can find a variety of information about living at Union Inside you will find everything from information about being part of a Strata Corporation manuals for your appliances contact information for your property manager details about garb
23. 37 Union TRADITIONALLY MODERN LIVING Plumbing Toilet Model Starck 3 212501 Location Main Bath Manufacturer Duravit USA Inc Manufacturer Warranty 5 yr Limited Supplier Tech Mechanical Systems Ltd Installer Tech Mechanical Systems Ltd Specification Warranty Page 38 union TRADITIONALLY MODERN LIVING Operating My Home Systems Make sure to familiarize yourself with how to operate the various systems in your home This document provides several tips but be sure to contact a professional in case of emergency Immediately report leaks loss of heat gas smells or anything that may damage your or your neighbour s home COOLING HEATING AND HUMIDITY Thermostat Review the instructions for your thermostat so you can program it for optimum comfort You can find them in your online homeowner portal If you are experiencing a loss of heat you may wish to check your thermostat instructions as this may fix the problem for you Humidity Be aware of the humidity in your home as too much can cause damage by encouraging mold and mildew growth Winter conditions may exacerbate the issue of humidity and cause condensation on your windows Cooking fish tanks baths showers dryers and humidifiers can all cause excess humidity especially in cold weather To reduce humidity utilize your fan systems in your bathroom and range hood and opening your window coverings so warm moist air is not trapped u
24. 75 6440 e www prolinemanagement com 201 20 Burnside Road West e Victoria BC V9A 1B3 Satin Finish Hardwood Flooring Ltd 800 607 2846 e www satinfinish com 8 Oak St e Toronto ON MON 1R8 Tech Mechanical Systems Ltd 250 475 1011 105 455 Banga Pl e Victoria BC V8Z 6X5 Page 84 O TRADITIONALLY MODERN LIVING 4 SUPPORT This section provides reference material on how to use the online resources that accompany this guide as well as a general list of answers to questions you may have about how to get the most out of your homeowner guide and online portal Documents you can find here include e Using My Online Homeowner Portal e Homeowner Guide FAQs Page 85 Page 86 union TRADITIONALLY MODERN LIVING Using My Online Homeowner Portal My portal offers 1 What s Happening includes a welcome message an overview of the information available in your portal and the latest news 2 My Home a library of products and finishes used in the construction of your home with detailed operating care and warranty documents Explore by room product type or search for something specific 3 Maintenance List a monthly list of items needing maintenance as recommended by your builder and warranty provider Neighborhood an interactive map showing local shops and services Documents includes supplemental information about your home such as service request forms landscaping tips and more Warranty an onl
25. ALLY MODERN LIVING PLUMBING Bathtubs Showers and Surround Enclosures Clogged Drains Fixtures Shower Doors Sinks Toilets Water Conservation Water Lines STRUCTURE Caulking Ceilings Condensation Drywall Interior Walls Mold Settlement union TRADITIONALLY MODERN LIVING APPLIANCES Appliances are warranted by their manufacturers in accordance with the terms and conditions of the written warranties supplied by the manufacturers These manufacturers warranties as well as any operation maintenance and preventative maintenance procedures provided by these manufacturers have been provided to you in conjunction with the purchase of your home and should be read and preserved for reference Black glass panels on appliances are usually plastic and should be cleaned with mild detergent and water Abrasive cleansers will damage the finish If a problem arises with an appliance call the Warranty Service number listed in the manufacturer s warranty When reporting warranty items to the appliance manufacturer be prepared to supply 1 The date of purchase closing or move in date whichever occurred first 2 The serial and model numbers found on a metal plate on side back or bottom of appliance 3 A description of the problem Cooktop 1 Letthe cooktop cool to a safe temperature before cleaning or removing grates 2 Do not use abrasive cleaners or scouring agents or pads on the surface of the cooktop
26. CI outlets The electrical surge that occurs when these appliances cycle will trip the GFCI outlets and break the circuit Page 59 union TRADITIONALLY MODERN LIVING Heavy electrical usage appliances such as power tools or even hair dryers can trip the GFCI breaker Atmospheric moisture such as during rains or after a hot shower may also trip the GFCI breaker It is possible that some outlets that are connected to the GFCI device are not so marked If you have a failure at an outlet reset the GFCI devices as well as the circuit breaker Continued failures indicate a potentially dangerous electrical problem Contact a licensed electrician for assistance Interior Lighting The lighting fixtures in your home are designed for standard wattage bulbs To avoid excessive heat you should not exceed the manufacturer s recommendations If a luminous light fixture does not work make sure all fluorescent bulbs are installed properly Adjust any tubes that are flickering or buzzing Check wall switches and circuit breakers If a light fails to come on check the bulbs to be sure they are not loose or burned out Also check to see that they are the correct wattage for the fixture Next check the breakers If this fails to solve the problem you will then need to arrange for service Translucent panels can be cleaned by removing them First push up slightly above the grid system then tilt and lower Wash in a 1 2 solution of water and mild
27. Management to assist with an emergency If you have issues that require attention before your Year End Service Request please submit them in writing via the service request feature in your homeowner portal or by emailing us at customerservice unionvictoria com Once received your request will be processed as follows 1 Within 3 business days customer service will review your request for clarity If there are any uncertainties in respect to the nature of the issue s and or warranty coverage you will be contacted to confirm the specifics of the issue s 2 Customer service will arrange for service with the appropriate service trade s 3 Within 10 business days customer service will contact you to arrange access to your suite for initial inspection and or service Page 47 union TRADITIONALLY MODERN LIVING IMPORTANT Please be prepared to provide the service tradesperson access to your home Should access to your suite not be possible warranty can be voided 4 As scheduled the contractor s will complete the repairs Please note that contractors are advised to only inspect repair what has been requested from our office Therefore any invoices received in our office for non warranty work will be forwarded to the homeowners 5 Customer service will follow up with you to verify that the work has been completed TIPS FOR A SUCCESSFUL SERVICE REQUEST Please do Please do not e Send requests prior to the expiration dat
28. My Home Warranty e Types of Warranties Page 41 Page 42 union TRADITIONALLY MODERN LIVING Warranty Summary Your new home equipment and the common areas of the building are covered by several warranties This section includes information about these warranties The chart below summarizes the most important warranties that apply to your home Defect Time Covered Warranted By Workmanship and Materials One year from possession Anthem Properties Drywall Once Only One year from possession Anthem Properties Two years from possession for in suite or O iS from common area warranty start Anthem Properties Building Envelope Five years from common area warranty start Travelers Canada Major Structural Defects Ten years from common area warranty start Travelers Canada Please refer to the appropriate appliance manuals Record the model and serial Appliances numbers at the back of this section Appliance Manufacturer Purchasers are responsible for registering for the appliances warranty The drywall warranty applies to shrinkage cracks and nail pops Anthem Properties will repair them once during the warranty period It is recommended that homeowners wait until the eleventh 11 month before requesting drywall repairs Anthem will only paint the areas that have been repaired not the entire wall We cannot guarantee a colour match as ultraviolet light causes the original paint to fade Page 43 unio
29. TIONALLY MODERN LIVING My Home Contacts Island Floor Centre Ltd 250 475 3323 e www islandfloors com 3375 Tennyson Ave e Saanich BC V8Z 3P7 Island Window Coverings Ltd 250 475 2600 3381 Tennyson Ave e Victoria BC V8Z 3P7 Julien Inc 800 461 3377 e www julien ca 935 rue Lachance e Quebec City QC G1P 2H3 Kendal Lighting Inc 604 952 5510 e www kendallighting com 110 6780 Dennett PI e Richmond BC V4G 1N4 Kidde Canada 800 880 6788 e www kiddecanada com 130 Esna Park Dr e Markham ON L3R 1E3 Kuzco Lighting Inc 604 538 7162 e www kuzcolighting ca 103 19099 25 Ave e Surrey BC V3S 3V2 877 438 6229 e www maax com 4225 Spallumcheen Dr e Armstrong BC VOE 1B6 Mcintyre Painting Ltd 250 213 5649 e mcintyrepainting ca 3419 Happy Valley Rd e Victoria BC VIC 2X9 Midland Appliance Ltd 604 278 6131 e www midlandappliance com 13651 Bridgeport Rd e Richmond BC V6V 1J6 Page 83 o TRADITIONALLY MODERN LIVING My Home Contacts National Home Warranty Group Inc 604 608 6678 www nationalhomewarranty com 1100 1125 Howe St e Vancouver BC V6Z 2Y6 Ocean Pacific Lighting Inc 604 538 3511 e www oceanpacificlighting com 101 15292 Croydon Dr e Surrey BC V3S 0Z5 Pental Quartz 206 768 3200 e www pentalquartz com 713 S Fidalgo St e Seattle WA 98108 Prime Industrial Products Inc 604 821 1758 e www prime mfg com 118 14273 Knox Way e Richmond BC V6V 274 Proline Management Ltd 250 4
30. Use warm water and mild soap instead Stainless steel surfaces can be cleaned with non abrasive stainless steel cleaner 3 Do notuse any sharp objects that could damage the seal between the frame and countertop Dishwasher 1 Effective use of the dishwasher depends on proper loading correct water temperature and chemical content of the water Experiment with several different dishwasher detergents to find the one that works best Use each brand for a week to allow it to condition your dishes 2 Experiment with varying amounts of detergent to determine its effectiveness with the water in your area If you find that your dishes still are not being cleaned properly check the manufacturer s manual 3 Before operating the dishwasher be certain the garbage disposal if applicable is empty since the dishwasher drains into the disposal 4 Failure to do so may plug up the dishwasher drain and cause water to spray out the air gap located on top of the kitchen sink Microwave 1 Your microwave has a hood fan run your hood fan several minutes before and after cooking to clear all smoke and odours from the kitchen 2 Do not remove the waveguide cover To clean wipe with a damp cloth Page 57 union TRADITIONALLY MODERN LIVING 3 Clean the inside and outside surfaces of the oven with a damp cloth and mild detergent if needed Do not use harsh abrasives 4 lf your oven has a glass tray remove it for cleaning Use warm soapy wa
31. VING Strata Living The Strata Property Act and Regulation affects strata owners buyers sellers and developers This section provides an overview of the key topics that you need to be aware of when buying and owning a strata unit WHAT IS A STRATA UNIT Types of residential strata units include a townhouse a condominium an apartment within a building a duplex or a bungalow A strata unit is a form of real property ownership that has two distinct parts you own your strata lot to which you get a land title and you also jointly own common property with the other unit owners in your complex Owning a strata unit is not the same as renting an apartment where all the duties and responsibilities of running the building are handled by the building owner and caretaker In a strata complex ownership responsibilities belong to you and all other unit owners in your strata corporation Strata Lot The exact boundaries of each strata lot are identified in a strata plan When you buy a unit you acquire title to a space that is usually bound by walls floors and ceilings You are responsible for the maintenance repair and remodeling of your unit However you may need the council s permission to remodel your unit if the changes impact the common property Common Property The common property in a strata complex is everything that is not within a unit identified in the strata plan It usually includes the space and facilities outside the st
32. access to the online portal www homeinformationpackages com Login ID BC00552753 Password pand24n Page 87 union TRADITIONALLY MODERN LIVING WHAT S HAPPENING This page offers a snapshot of current information you need to know about your home including what items are due for maintenance what home warranty milestones are approaching and latest news feeds This page also pro vides access to supplemental information available for view or download such as service request forms landscaping information and more MY HOME This section provides access to a searchable list ofthe key products installed in your home Obtain information like care operating and warranty information as well as model numbers and finishes that make replacement a breeze 1 Click on the My Home icon in the navigation bar on the left side of the screen 2 Select which room you would like to explore if not available click on All 3 Select which category you would like to view such as appliances or interior finishes 4 Each product is listed in alphabetical order and offers access to any care operating and warranty documents along with links to manufacturer and other websites To search for a product key the product name like fan into the search box in the top right corner and click on the search icon MAINTENANCE LIST The maintenance list features periodic or seasonal maintenance recommended by your builder and wa
33. age pick up and everything in between Occasionally an issue may arise that requires professional attention As such you will also find the contact information for our Customer Service Representative and the trades and subcontractors who worked with us to complete your new home You will also find a comprehensive list of specifications for your home right down to the paint manufacturers colour codes and local distributors So if you ever need to make repairs or refresh your home you will be able to match colours and materials with relative ease We hope that by passing along these details to you your transition into Union will be an easy one and that you will enjoy the peace of mind that comes with having such an extensive resource at your fingertips Thank you for choosing Union Welcome home The Anthem Properties Team Page 5 union TRADITIONALLY MODERN LIVING My Amenities Any good reborn tradition respects historic roots but improves the overall vision That s exactly the underlying drive with Union s private outdoor courtyard and revitalized Theatre Alley In the courtyard you will enjoy a myriad of plants and trees coming together to form a serene garden Other amenities include e Landscaped 6 000 square foot central courtyard e Secured lobby entrances with keyless entry e Gated underground parking Page 6 union TRADITIONALLY MODERN LIVING My Community Access You have been issue
34. agnetron Installer Midland Appliance Ltd Specification Operation Care Warranty Range Model JCSP41SVSS Stainless Steel Location Kitchen Manufacturer General Electric Co Mabe Inc Manufacturer Warranty 1 yr Limited Supplier Midland Appliance Ltd Installer Midland Appliance Ltd Specification Operation Care Warranty Refrigerator Model MBC12GAZSS Stainless Steel Location Kitchen Manufacturer General Electric Co Mabe Inc Manufacturer Warranty 1 yr Limited Supplier Midland Appliance Ltd Installer Midland Appliance Ltd Specification Operation Care Warranty Page 30 es UNION TRADITIONALLY MODERN LIVING Appliances Washer Model WM67121 White Location Laundry Manufacturer Blomberg International Manufacturer Warranty 1 2 5 yr Limited Supplier Midland Appliance Ltd Installer Midland Appliance Ltd Operation Care Warranty Page 31 union TRADITIONALLY MODERN LIVING Electrical GFCI Breaker Outlet Model TRVGF20 AG Location Other Manufacturer Cooper Wiring Devices Manufacturer Warranty 2 yr Limited Supplier Bridge Systems Installer Bridge Systems Specification Warranty GFCI Breaker Outlet Model TRVGF AG Location Other Manufacturer Cooper Wiring Devices Manufacturer Warranty 2 yr Limited Supplier Bridge Systems Installer Bridge Systems Specification Warranty Lighting Flush Mount Model 51561CH Location Halls Manu
35. and cracking may occur if objects are dropped on the surface or if objects are slid across them Grit particles can scratch the surface as well Page 65 union TRADITIONALLY MODERN LIVING Sweep up dirt and grit with a soft broom or dust mop to avoid grit abrasion Frequency of cleaning must be based on traffic and grit build up Wipe up spills promptly to save cleaning time and work Mop with clean warm water Porcelain tiles are easily maintained by observing a basic rule never use abrasive cleaners They scratch through the glass like surfaces quickly Liquid dishwashing detergent or a pH neutral cleaner on a moist cloth is preferred Although porcelain is durable be careful not to drop heavy articles on it that can cause chipping Always wipe up spills immediately to prevent staining of the grout Wood Laminate Wood floors are typically covered by a warranty from the manufacturer Please read your warranty for more information Warping may occur if the floor becomes wet repeatedly or is thoroughly soaked even one time A dulling of the finish in heavy traffic areas is likely a white filmy appearance is caused by moisture often from wet shoes or boots Color variations may develop from exposure to direct sunlight Plank flooring will sometimes be adversely affected by moisture when installed over concrete and may pop due to slight variations in the surface of the concrete slab Please check the maintenance guide provided
36. arranty provider have a good reputation and a solid track record An extended warranty may cover only certain parts or specific repairs to a product so read the fine print If it does not specifically state that a certain item is covered you should assume that it is not Page 50 union TRADITIONALLY MODERN LIVING There are sometimes certain clauses that require you to take specific action to fulfill your end of the contract such as contacting the company as soon as a problem begins to surface There may be some costs involved even after you have paid for your extended warranty Some contracts require you to pay a deductible or even a cancellation fee if you decide to get out of the program If you feel that the product is most likely to outlive the length of the extended warranty or any repair costs would be minimal you probably don t need an extended warranty AVOIDING PROBLEMS Take the following precautions to avoid problems in having warranty issues addressed e Know exactly what the warranty does and does not do Are you expected to pay labour costs or any other expenses to have issues addressed e Find out specifically what the warranty provider will do if a product fails Will they replace it repair it or return your money e Be sure to maintain and use the product only as directed by the provider e Will the company cover any consequential damages For example if your freezer quits operating will you be reimb
37. by the manufacturer online in your homeowner portal for more information Follow these steps to care for your wood floors 1 Clean your wood floors frequently Sweep the floors and mop with a soft dry mop or cloth Vacuum regularly when you vacuum household carpets 2 Do not use water or water based cleaners bleach or one step floor cleaners 3 Do not flood wood floors with water This will cause stains warping and the destruction of the flooring 4 Do not permit water or other liquids to stand on wood flooring Wipe up spills immediately 5 Exposure to direct sunlight can cause damage discolouration or fading to wood floors Use window coverings in these areas 6 Use protective walk off mats at the exterior doors to help prevent sand and grit from getting on the floor Gritty sand is one of wood floorings worst enemies 7 Do not drag heavy appliances or furniture across wood flooring Permanent scratches in the finish can result Ladies high heeled shoes can dent wood flooring 8 Install proper floor protectors on furniture used on wood floors Protectors will allow chairs to move easily over the floor while minimizing scuffing Clean the protectors on a regular basis to remove any grit that may accumulate 9 Your wood floors should be maintained according to the manufacturer s instructions Consider having this done by a professional Page 66 union TRADITIONALLY MODERN LIVING Interior Paint The paint on ext
38. ch is also available on the website To ensure users are kept up to date automatic email notifications are sent out whenever there is new information posted to the site We have found this to be an exceptionally efficient way of communicating with owners With the ability to send general meeting notices by email with an owner s consent there are also opportunities for a strata corporation to reduce its mailing and postage costs while at the same time providing for quicker and more effective delivery to the owners To register for your strata website visit www prolinemanagement com user register Page 14 union TRADITIONALLY MODERN LIVING STRATA COUNCIL MEMBER MANUAL We have developed a comprehensive manual for new strata council members This manual provides information on council and owner responsibilities and outlines the relationship between the property manager and the strata corporation Information is provided on various building specific issues as well The purpose of the manual is to provide the background and knowledge that council members need when they volunteer to serve the strata corporation as a council member Welcome Package We have developed a comprehensive welcome package for our strata corporation clients These are available on the individual strata websites The welcome package provides new owners with considerable information about how a condominium works We have found that a little education goes a long way
39. council e Filing and or preparation of appropriate forms under the Strata Property Act such as Forms B Fand K e Conduct regular site visits to ensure maintenance standards are being met e Dispatch appropriate maintenance and trades people as required e Provide general supervision for on site maintenance or gardening staff e Handle the tendering and bid process for major repairs and maintenance items or for special projects e Our emergency calls are handled by a licensed Property Manager rather than a maintenance division There are no charges for our Property Managers after hours emergency calls We dispatch appropriate trades people who are available to us on a 24 hour basis for emergency call outs All of our trades rates are passed through to the clients at cost we do not mark up any of the buildings invoices e Ensure that all contract items are maintained at as reasonable a level as possible while maintaining standards set by the strata council e Encourage newsletters within the complex on a regular basis as a method of communicating with residents This helps foster the sense of community which is so important in a condominium complex e Prepare notices agenda and required information of annual general or special general meetings Organize meeting times and location e Work with the strata council to plan future requirements for the strata corporation s contingency reserve fund and to highlight areas for which special attenti
40. d with two secure key fobs which will provide access to all entry points of the building and the parkade Please report lost or stolen key fobs to the Property Manager immediately Security Each entrance to the building is monitored by security cameras and 24 hour surveillance The Enterphone has been programmed with your last name for visitors to easily locate you in the directory Please do not provide access to anyone other than your family and friends Parking Parking stalls in the underground parkade have been allocated to each unit Please do not use any parking stall except the numbered parking stall s that has been assigned to you Garbage and Recycling The garbage and recycling room is located in the parkade on street level This room is shared by residents Remember that recycling is mandatory for all residents Residents must break down all large containers such as cardboard boxes and place them in the appropriate bins Storage Room The storage rooms are located in the parkade and can be accessed using your key fob or key Storage lockers are assigned based on your unit number Please ensure all articles are stored within your designated locker Storing these items is done at your own risk the Corporation is not responsible for lost stolen or damaged items We encourage you to keep it secured and store items elevated off the floor or covered in plastic to prevent water damage Page 7 union TRADITIONALLY MODERN LI
41. detergent Do not rinse the soap film will reduce static electricity DO NOT hang a ceiling fan from an existing ceiling light box without adding additional support to carry the extra weight Moving lighting fixtures to accommodate special changes is a homeowner responsibility It is recommended a licensed electrician be consulted Outlets and Switches Electrical outlets can be found in every room in your home Do not exceed the capacity for which the outlets were designed Devices that increase the capacity of electrical outlets and multiple extension cords can cause a fire and severe personal injury or death If any electrical outlet does not have power there are two possible explanations Some outlets are controlled by a wall switch Plug an appliance into the outlet and turn on nearby wall switches to see if the problem is corrected If you find that an outlet is controlled by a wall switch you might point this out to others who live in your home Check the circuit breaker If the circuit breaker has been tripped reset it and try the outlet again Check the GFCI devices and reset if necessary If the circuit breaker trips repeatedly call a licensed electrician or your builder if your home is still covered under your third party warranty policy Page 60 union TRADITIONALLY MODERN LIVING CAUTION Small children can be injured by poking small metal objects into wall outlets You can prevent this by installing child proof
42. e many liters of water were used in its construction This water causes higher than normal humidity until the drying process is complete When condensation appears on a cool pipe or on glass surfaces it may give the false impression that you have leaks Open windows can aid the home drying process but it takes time Avoid speeding up the process by using excessive heat You should use a constant thermostat temperature Drywall Slight cracking nail pops or seam joints may appear in walls and ceilings These are caused by the shrinkage of the wood and normal deflection of wall studs trusses or rafters to which the drywall is attached Interior Walls The walls in your home are constructed of wood and other materials which are subject to normal expansion and contraction Molding and trim can shrink and warp in some cases Routine maintenance on molding trim and wall boards is the responsibility of the homeowner beyond your warranty coverage Replace warped molding and trim Page 72 union TRADITIONALLY MODERN LIVING Some slight cracking nail pops and or seams may become visible in plaster gypsum wallboard drywall or sheetrock walls and ceilings These occurrences are caused by the shrinkage of the wood and normal deflection of rafters to which the sheetrock is attached are considered normal and are a maintenance responsibility of the homeowner They can be repaired by filling with filing compound smoothing with fine sandpa
43. e of e Report warranty items over the phone your warranty e Present service requests to anyone other e Report your request for service in writing than your builder and or warranty provider e Be prepared to provide access to your e Attempt repairs yourself or hire someone to home for repair work do them for you e Where possible please save up your e Ask the contractors to fix anything else requests to be sent in all at once e Read all operation manuals that were supplied with your home e itis recommended although not essential that you fill out any warranty cards that were provided with the appliances e It is suggested that you do not redecorate your walls with products such as wall coverings until the end of the first year This will enable you to identify problems such as shrinkage cracks in the drywall and allow us to make repairs e Use and maintain all equipment properly as recommended in their respective manuals This is especially important regarding the humidity control kitchen fans and other moisture control devices within your home Page 48 union TRADITIONALLY MODERN LIVING Types of Warranties Your home warranty policy is only the beginning of your coverage Once their warranty period is over many of the items in your home may be covered by manufacturer supplier or installer warranties To maximize the benefits you will receive through these additional warranty programs it is important that you under
44. ed to the Property whether or not such materials or labour are specifically identified in this Package or the www homeinformationpackages com website iii the merchantability fitness for use or fitness for purpose of any materials or labour supplied to the Property whether or not such materials or labour are specifically identified in this Package or the www homeinformationpackages com website or iv the repair replacement service or any other work related to or arising from any of the materials or labour supplied to the Property whether or not such materials or labour are specifically identified in this Package or the www homeinformationpackages com website You the homeowner are responsible for taking whatever steps are necessary to activate and maintain any of the guarantees or warranties pertaining to the Property including without limitation any warranties for which cards have been provided in this Package including without limitation signing and mailing any cards as may be required For the sake of clarity the Effective Date contained herein is in relation to the information in the Homeowner Guide and on line Homeowner Portal and is not connected in any way to any effective dates of your home warranty or product warranties Please consult your warranty policy s for further information Any links to third party sites contained in the Package do not indicate the endorsement by either the Builder or CONASYS of any materials contai
45. ent or foaming cleanser Do not use abrasive cleansers Alcohol used as a cleaning agent may cause discoloration Stubbom stains can be removed with various appropriate household cleaning agents used with a nylon scouring pad Never use metal scrapers or similar tools Always rinse the walls and the door of the shower after each use The delicate beauty and gloss of porcelain bathtubs are easily maintained by observing a basic rule never use abrasive cleaners They scratch through the glass like surfaces quickly Liquid dishwashing detergent on a moist cloth is preferred Although porcelain is durable be careful not to drop heavy articles on it that can cause chipping Should scratching or chipping occur contact a porcelain repair business If your bathtub is jetted follow the manufacturer s instructions for operation care and cleaning Page 68 union TRADITIONALLY MODERN LIVING Clogged Drains Many plumbing clogs are caused by improper garbage disposal use Always use plenty of cold water when running the disposal Supplied with a steady flow of cold water grease congeals and is cut up by the blades If you use hot water grease remains a liquid then cools and solidifies in the sewer line Allow the water to run a minimum of 15 seconds after shutting off the disposal Clogged traps can usually be cleared with a plumber s helper plunger If you use chemical agents follow directions carefully to avoid injury or damage to the f
46. erator The three most common classes of fire are A B and C The fourth class is D Class A Class A extinguisher may be used on ordinary combustibles such as wood paper plastic or cloth The symbol may be found on water foam or multipurpose extinguishers Class B Class B extinguisher is appropriate for use on flammable or combustible liquids The symbol may be found on multipurpose dry chemical dry chemical and carbon dioxide extinguishers Class C Class C extinguisher may be used on fires involving energized electrical equipment The symbol may be found on carbon dioxide multi purpose dry chemical and dry chemical extinguishers Class D Class D extinguisher may be used on some types of combustibles metals including combustible magnesium sodium and potassium The symbol may be found on dry chemical extinguishers You will rarely encounter a D Class fire in the home or office Page 23 union TRADITIONALLY MODERN LIVING INSTALLATION AND MAINTENANCE Install extinguishers in plain view near an escape route and away from stoves and heating equipment Extinguishers need to be cared for Read operator s manual for inspection installation and maintenance instructions Rechargeable models MUST be serviced after every use Service companies are listed in the Yellow Pages under Fire Extinguishers Disposable extinguishers are very limited and can be used only once USE THE P A S S WORD To use a portable fi
47. erior and interior wood surfaces must be maintained in good condition at all times Chips scratches and other breaks in the surface of the paint must be repainted promptly or serious damage to the underlying wood could result Please be aware that all paint is subject to yellowing and discoloration The action of the sun usually minimizes yellowing on exterior surfaces However yellowing can be noticeable on interior surfaces Yellowing is caused by the natural drying and aging of the paint and by exposure to certain chemicals such as ammonia fumes and others that are found in some household cleaners Light colors and white painted surfaces are more subject to yellowing than darker colors Yellowing of oil based paints is unavoidable Because yellowing tends to take place over time and relatively evenly on given surfaces it may not be noticeable until you use touch up paint Interior woodwork as well as the bathrooms and kitchen walls are generally painted with a latex paint These areas may be wiped down with a soft sponge and soapy water Painted interior walls are not scrub proof Scrubbing or harsh cleaners will remove paint Also you should avoid washing newly painted interior surfaces for at least three months after you move into your home or after re painting to allow the paint to fully set When doing paint touch ups use a small brush applying paint only to the spot needing attention Filler may be used to cover any small defects
48. erty without written strata council approval The Obligations of Strata Lot Owners Strata lot owners must do the following e Pay regular strata fees e Maintain and repair all parts of their strata lot and limited common property which are required by the bylaws e Use property in a manner required by the bylaws e Pay special levies to the strata corporation if the special levy has been approved by the necessary vote e Comply with work orders from a local authority to do work to his or her strata lot Page 12 union TRADITIONALLY MODERN LIVING What Owners Should be Willing to Do In order for a strata corporation to function effectively strata lot owners should be willing to do the following e Participate in managing the strata corporation by sitting on the strata council e Attend general meetings to participate in important discussions and decision making about the strata corporation e Understand and observe the bylaws and rules of the strata corporation e Educate themselves about the Act and Regulations so the strata corporation functions as it should e Compromise individual interests for the good of the strata corporation as a whole and e Take responsibility for resolving disputes between owners through discussion mediation and arbitration as there is no government body that can become involved in strata affairs Resolving Complaints The first step to resolving a complaint is through informal process
49. essive moisture or water accumulation occurs indoors mold growth will likely occur especially if the moisture problem is not discovered There is no practical method to eliminate all molds and mold spores in an indoor environment The primary method to control indoor mold growth is to control moisture The best course of action for any homeowner is to keep the indoor environment as clean and dry and free from dust and dirt as reasonably possible All molds are not necessarily harmful but certain strains of mold have been shown to have adverse health effects in susceptible persons The most common effects are allergic reactions including skin irritation watery eyes runny nose coughing sneezing congestion sore throat and headache Individuals with Suppressed immune systems may risk infections Some experts contend that mold causes serious symptoms and diseases that may be life threatening However experts disagree about the level of mold exposure that may cause health problems and about the exact nature and extent of the health problems that may be caused by mold Limiting mold growth A practical approach to limiting mold growth is early detection and prompt resolution of excessive moisture If you can see mold or detect an earthy or musty odor you can assume you have a moisture problem Any moisture problem must be solved in order to arrest and eliminate mold growth Part of the control of the Page 73 union TRADITIONALLY MODERN
50. evelop during a dry season and may disappear during wet winter months If the cracks do not disappear over time they can be easily filled with wood putty caulking compound or filler These materials may be obtained at your local hardware store or home center Avoid slamming doors because damage may result Do not make hasty adjustments on new doors since the condensation and humidity of a new home will affect them only temporarily Occasional slight sticking is normal and even desirable for a weather tight fit To eliminate minor sticking try paraffin candle wax or commercial dry lubricant sticks If occasional lock sticking occurs exterior locks can be easily freed with lubricant sold in most hardware stores Locks may require adjustments of the strike plate on the door jamb Remove the strike plate and carefully file the latch opening Or move the strike plate by moving the screws into new positions The hinges and locks on your doors may require lubrication from time to time for proper maintenance and to prevent squeaks Remove the hinge pin and rub it with a light coating of Vaseline or another petroleum jelly we do not recommend using oil because it accumulates dust replace the pin and wipe off any excess and then swing the door back and forth a few times Doorknobs that are used frequently can become loose As soon as you notice such a condition tighten any screws on the doorknob that are loose The shrinkage of insert panels in do
51. f water to prevent splashing They need to be cleaned occasionally to remove a buildup of mineral deposits When you notice that the stream of water has lessened unscrew the aerator from the mouth of the faucet Remove the debris and rinse the washers and screens Replace the parts in their original order and screw the aerator onto the faucet Perform this homeowner maintenance as needed usually every few months Shower Doors Always rinse the walls and door of the shower after each use Inspect every six months or at any sign of leakage for proper fit and for deterioration of the rubber sweep at the bottom of the door Adjust the door and replace the sweep if necessary At the same time inspect the caulking and re caulk where any separations appear Page 69 union TRADITIONALLY MODERN LIVING Sinks Regular cleaning is important to maintain the appearance of your sink Clean sinks with a soft cloth mild detergent and water Rinse and dry properly to eliminate any film build up and water spotting Do not use abrasive metal or scouring pads They will take away from the finish Toilets Most toilets are made of vitreous china a glasslike material that is highly resistant to staining Clean your toilets with a toilet bowl cleaner and a brush or cloth Vitreous china is brittle and will easily break or shatter if hit with a hard object Water conservation regulations have mandated the use of low flow or water saving toilets
52. facturer Kuzco Lighting Inc Manufacturer Warranty 1 yr Limited Supplier Ocean Pacific Lighting Inc Installer Bridge Systems Specification Care Lighting Track Model TLGU 15 BST Location Kitchen Manufacturer Kendal Lighting Inc Manufacturer Warranty 1 yr Limited Supplier Ocean Pacific Lighting Inc Installer Bridge Systems Specification Lighting Vanity Model 70283CH Location Main Bath Manufacturer Kuzco Lighting Inc Manufacturer Warranty 1 yr Limited Supplier Ocean Pacific Lighting Inc Installer Bridge Systems Care Page 32 union TRADITIONALLY MODERN LIVING Electrical Smoke Gas Detector Alarm Model 900 0119 Location Other Manufacturer Kidde Canada Manufacturer Warranty 5 yr Limited Supplier Bridge Systems Installer Bridge Systems Specification Operation Care Warranty Wall Timer Model STO1 Location Main Bath Manufacturer Intermatic Inc Manufacturer Warranty 1 yr Limited Supplier Bridge Systems Installer Bridge Systems Operation Care Warranty Page 33 Baseboard Heater Model Location Other Manufacturer Dimplex Chromalox Supplier Bridge Systems Installer Bridge Systems Baseboard Heater Model CKHA20D31W Location Other Manufacturer Dimplex Chromalox Supplier Bridge Systems Installer Bridge Systems Specification Warranty Baseboard Heater Model TWH0531CW Location Other Manufacturer Dimplex Chromalox Supp
53. g minor cracks until most of the settling and shrinkage is complete Page 74 union TRADITIONALLY MODERN LIVING CMHC Home Maintenance Schedule from www cmhc ca REGULAR MAINTENANCE IS THE KEY Inspecting your home on a regular basis and following good maintenance practices are the best way to protect your investment in your home Whether you take care of a few tasks at a time or several all at once it is important to get into the habit of doing them Establish a routine for yourself and you will find the work is easy to accomplish and not very time consuming A regular schedule of seasonal maintenance can put a stop to the most common and costly problems before they occur lf necessary use a camera to take pictures of anything you might want to share with an expert for advice or to monitor or remind you of a situation later By following the information noted here you will learn about protecting your investment and how to help keep your home a safe and healthy place to live If you do not feel comfortable performing some of the home maintenance tasks listed below or do not have the necessary equipment for example a ladder you may want to consider hiring a qualified handyperson to help you SEASONAL HOME MAINTENANCE Most home maintenance activities are seasonal Fall is the time to get your home ready for the coming winter During winter months it is important to follow routine maintenance procedures by checking
54. have been made to ensure that the information provided in this Homeowner Guide and on line Homeowner Portal through the www homeinformationpackages com website together the Package is accurate and current as of the Effective Date such information is subject to change at any time and will not be updated by the Builder or CONASYS Neither CONASYS nor the Builder will be responsible or liable for any direct indirect incidental special or consequential damages arising out of or relating to any inaccurate information or any change in the information contained in the Package In compiling information for the Package CONASYS has relied solely on the accuracy completeness and quality of the information provided to it by the Builder and the contractors sub trades suppliers manufacturers and other parties identified by the Builder in relation to the construction of the Property CONASYS assumes no responsibility for and is not making any representations or warranties to you the homeowner or any other person with respect to the Property or any information in this Package including without limitation in respect of i the accuracy or completeness of any of the information provided by CONASYS or any third party in this Package or the www homeinformationpackages com website including without limitation any of the guarantee or warranty cards provided ii the enforceability of any guarantees or warranties related to any materials or labour suppli
55. he My Properties tab Click the Add New button and enter the Login ID and Password of the home you would like added to your portal To delete properties click on the Edit Properties button UPDATING MY PROFILE AND CHANGING MY PASSWORD You may also edit your personal information and choose whether or not to receive email notifications about new features to your online portal BW N E Click on the icon in the upper right corner of the screen that looks like a gear Click on the My Profile tab Click on edit profile Update your contact information and click Save To change your password 9109 O ON Click on the icon in the upper right corner of the screen that looks like a gear Click on the My Profile tab Click on change password Enter your existing and new passwords and click on change password You will be directed to log in using your new password You will be taken to the Register screen Fill in the information here and click Create Account You will begin receiving periodic email reminders beginning with the next milestone period ACCESSING THE MOBILE HOMEOWNER PORTAL You can also access your homeowner portal by mobile phone The application works best on the Phone with IOS 5 or 6 Page 90 union TRADITIONALLY MODERN LIVING Homeowner Guide FAOs Q lam having trouble logging on What do do A a Make sure you are typing your l
56. he toilets Use these shutoffs for local leaks Page 71 union TRADITIONALLY MODERN LIVING STRUCTURE Caulking Caulking is the method in which sealant compounds are generally applied to seal gaps between adjacent surfaces Over time and particularly during warm dry weather caulking will dry and shrink When this happens it no longer provides a good seal against moisture As part of your routine maintenance you should inspect the caulking around your windows doors sinks showers tubs countertops and ceramic tile and should make any necessary repairs to the caulking every six 6 months or as needed Caulking guns and applicator tubes disposable caulking guns and caulking compounds are available at hardware stores and home centers Ceilings The ceilings in your home require occasional cleaning and periodic painting Remove dust or cobwebs as part of your routine cleaning When needed and as a part of your regular maintenance you may want to repaint your ceiling If your ceiling consists of luminous light fixtures you should follow these tips Do not use cleaning solvents or other strong chemicals on the plastic panels or aluminum grid We recommend that you wash the panels in a mild solution of dish washing liquid and water Use a soft cloth to wipe the grids using only warm water Towel dry the panels and grids to remove any soap residue and water spotting Condensation Condensation is normal in a new home becaus
57. icipal water supply or from a well e Reduction in value of the new home Comaminel dell IMPORTANT For more information on the specifics of your coverage please consult the Material amp Labour Standards Guidelines in either your online manual or at www nationalhomewarranty com YOUR RESPONSIBILTIES There are three things you should keep in mind to be certain that your home warranty serves you well 1 Know your home Operational instructions are available in your online homeowner portal 2 Maintain all equipment Detailed instructions are available in your online homeowner portal 3 Understand your coverage Do not attempt repairs yourself or contact anyone else to do the work if you wish to have the work covered under your home warranty Page 45 union TRADITIONALLY MODERN LIVING Service and Repair During My Home Warranty At Anthem Properties we strive to ensure that every home is built to meet or exceed the standards and quality in materials set out by the Province s building code Despite our efforts the inherent complexity of home construction lends itself to occasional issues During construction and right through to the end of the first year Anthem Properties will make every effort to warrant the quality and satisfaction of our product with multiple milestone inspections CONSTRUCTION INSPECTION In addition to our own quality control inspection architects city inspectors and other consultants inspect
58. ildren of owners What about Strata Council Meetings Council meetings are held to facilitate the execution of the council s responsibilities Minutes of strata council meetings need to be taken and the strata council must inform owners of the minutes of all strata council meetings within two weeks of the meeting Decisions at strata council meetings are made by a majority vote of strata council members YOUR RIGHTS AND RESPONSIBILITIES The Rights of Strata Lot Owners Owners have the right to e Vote at a general meeting unless o Pursuant to a bylaw they are ineligible to vote on resolutions needing to be passed by a majority or vote due to unpaid strata fees or other monies owing o They have assigned their right to vote on certain matters to tenants or mortgagees o They no longer have a vote due to an automatic assignment to atenant who is a family member as defined in the Regulations a residential tenant with a lease of three years or greater or they lack the capacity to vote or are under sixteen years of age e Under the Standard Bylaws attend strata council meetings as observers for matters other than bylaw contravention rental hardship or matters affecting an individual s privacy e Direct the actions of or limit the powers of the strata council by majority vote at general meetings Page 11 union TRADITIONALLY MODERN LIVING e Obtain insurance for o Loss ordamage to his or her strata lot for perils no
59. in helping resolve potential conflicts Bylaws Bylaws are a complicated issue for strata corporations When we take on the management of a new strata corporation we make a commitment to review the current bylaws and make suggestions for improvements so that strata corporations have up to date versions that deal with current industry issues and requirements Insurance We have one of the largest high quality insurance portfolios in Victoria and can therefore ensure excellent rates and terms to our clients from the insurance brokers that we work with In addition to excellent rates we are able to provide additional coverage in some areas at no extra cost Banking Our arrangement with our bank allows for interest to be paid on all contingency reserve fund accounts on a prime minus basis There are only minimal regular service charges on our bank accounts You will pay the same bank fee each month regardless of the number of transactions that are processed for your strata corporation Pre authorized Debit As a convenience for strata owners we offer the ability for pre authorized debits from their bank accounts LONG TERM PLANNING One of the most important areas for a strata corporations to manage is the contingency reserve fund We work with councils to determine what the future demands on the reserve fund may be and help outline a plan for presentation to the owners which will reflect the future cash requirement needed in order to make the
60. ine overview of your home warranty with links to limitations and exclusions Address Book a contact list of the companies and manufacturers involved in the construction of your home 8 Request Service if enabled by your builder developer an online form to submit service requests to your builder or property manager 9 Share a way to share access to your online portal with friends or family 10 Registration Sign up to receive periodic maintenance reminders and warranty milestones Visit www homeinformationpackages com and log in today to explore your new home and its features online ACCESSING THE ONLINE PORTAL Please access the portal by using the latest version of the following web browsers to ensure maximum performance e Apple Safari e Google Chrome e Internet Explorer e Mozilla Firefox To access the online portal 1 Find your login ID and password This can be found a In your printed guide on the Welcome Home page and on the footer of each page b On your access label typically affixed to the electrical panel furnace or inside a kitchen cabinet c Through the link forgot password at www homeinformationpackages com 2 Navigate your web browser to www homeinformationpackages com 3 Enter the login ID and password and click Log In You will be directed to the What s Happening page NOTE Unless otherwise specified all sections below assume that you have completed the steps above and obtained
61. into contracts with others and hire employees The owners of the strata lots are the members of the strata corporation If a strata corporation is responsible for paying a judgment the owners are personally liable to pay a portion of the judgment in proportion to their unit entitlement A strata corporation does not have limited liability like a company What does a Strata Corporation Do The strata corporation is responsible for managing and maintaining the common property and assets of the strata development for the benefit of all of its owners The specific obligations of the strata corporation are usually performed by the strata council or agents or employees which it hires Additionally the strata council will also perform its own obligations which are imposed by the Act and Regulations on the strata council and will benefit the strata corporation The specific obligations of the strata corporation which are set out in the Act and Regulations are e Preparing retaining and making accessible various records e Holding general meetings or obtaining the appropriate waiver of general meetings e Giving notices of general meetings e Preparing Information Certificates Form B and Certificates of Payment Form F e Ensuring that the strata corporation address is correct at the Land Title Office Page 9 union TRADITIONALLY MODERN LIVING e Maintaining and repairing common property expect any limited commo
62. is important to classify the nature of the issue to ensure an appropriate response EMERGENCY ISSUES IMPORTANT For life threatening emergencies always call 911 Page 46 union TRADITIONALLY MODERN LIVING OTHER ISSUES We ask that you further classify the non emergency issue s to facilitate appropriate resolution Classification Description Handling e High An emergency can be defined as a problem that will For emergency repairs please affect the well being of the resident s and requires contact 250 475 6440 or immediate skilled attention to the defect proline prolinemanagement com e Medium These defects could pose a safety hazard or could These issues should be reported cause create greater harm to your home Examples shortly after discovery to prevent include further damage and or reduce the e Loose railings safety hazard e Malfunctioning plumbing e Water seepage visible as damp areas on surfaces such as exterior stucco e Window seal failure the space inside the sealed glass becomes foggy e Window cracks not due to accidents e Exterior or entry doors and windows that no longer fit or function properly e Cracked or broken tile in the shower not due to accidents e Low These items do not require immediate attention These items should be compiled Examples include drywall cracks or nail pops and submitted at the end of the warranty period SERVICE REQUEST PROCESS Contact Proline
63. ixtures or personal injury Clean a plunger drain stopper usually found in bathroom sinks by loosening the nut under the sink at the back pull out the rod attached to the plunger and lift the stopper out Clean and return the mechanism to its original position Fixtures Polished brass and other special finishes plumbing fixtures are susceptible to damage and staining if water is permitted to stand on the surfaces and by the use of an abrasive cleansing product Most of the plumbing fixtures in your new home are plated with polished brass bright chromium or other finishes that are resistant to water corrosion The plating materials forming these finishes are however relatively soft and can be damaged with abrasive cleansers scouring pads and tools or intense sunlight Clean the fixtures with warm soapy water and a soft sponge or cloth Rinse with clear water and wipe dry to prevent spotting and soap buildup If water is permitted to accumulate and stand at the base of the fixtures corrosion and tarnishing can result Always wipe the area dry Hard water can spot and damage bright chromed plumbing fixtures While this is not entirely preventable you can minimize the staining and discoloration by drying the fixtures after each use Avoid using excessive force when you turn your faucets on and off The seals in the faucets can be damaged by such abuse in a short time Faucets that are equipped with aerators will mix air with the stream o
64. lier Bridge Systems Installer Bridge Systems union TRADITIONALLY MODERN LIVING Heating and Ventilation Manufacturer Warranty 1 yr Limited Manufacturer Warranty 1 yr Limited Specification Operation Care Warranty Exhaust Fan Model PME110 Location Main Bath Manufacturer Prime Industrial Products Inc Supplier Tech Mechanical Systems Ltd Installer Tech Mechanical Systems Ltd Manufacturer Warranty 5 yr Limited Specification Operation Care Warranty Thermostat Model TS521W Location Other Manufacturer Dimplex Chromalox Supplier Bridge Systems Installer Bridge Systems Manufacturer Warranty 10 yr Limited Specification Operation Care Warranty Page 34 union TRADITIONALLY MODERN LIVING Interior Backsplash Tile Model Modern Dimensions 0166 Elemental Tan Location Kitchen Manufacturer Daltile of Canada Manufacturer Warranty 1 yr limited Supplier Ican Tile Distributors Ltd Installer Ican Tile Distributors Ltd Specification Care Warranty Cabinet Model Slab Thermofoil White Satin Location Kitchen Main Bath Manufacturer Ceanesse Kitchens Ltd Manufacturer Warranty 2 yr Limited Supplier Ceanesse Kitchens Ltd Installer Ceanesse Kitchens Ltd Care Warranty Countertops Quartz Model Chroma BS4010P Oasis Polished Location Kitchen Main Bath Manufacturer Pental Quartz Manufacturer Warranty 15 yr Limited Supplier Arctic Stone Ltd I
65. move splashes and splatters promptly to avoid permanent stains Laminated cabinets require little care but can be protected with a light coating of suitable wax Do not wash laminated cabinets with water or water based cleaners Some fading of the original color will occur Minor scratches can be covered with a putty stick that matches the finish of your cabinets Putty sticks can be purchased at paint or hardware stores Do not use abrasives on the finish of your cabinets Direct sunlight can cause fading of the original color Consider using window coverings to prevent direct sun on cabinets Excessive heat and moisture from other appliances e g countertop ovens water kettles etc can also cause damage to the finishing and door Avoid placing these items directly under a cabinet The hinges on your cabinet doors can be lubricated if necessary with an oil based lubricant Apply a very small drop of oil to the top of the hinge and work the door back and forth several times so the oil will penetrate into the hinge Wipe the excess oil with a dry paper towel Countertops Always use a cutting board to protect your counter tops when you prepare food While minor scratches that can result from cutting food may not be noticeable at first in time they will dull and mar the luster of the finish This can happen to even the hardest ceramic tile Wipe up spills immediately Some liquids particularly hot ones can cause almost imperceptible stains In
66. n TRADITIONALLY MODERN LIVING My Home Warranty Warranty Provider National Home Warranty Group Inc Policy Number Date of Possession IMPORTANT Please consult your Warranty Certificate for confirmation of the above COVERAGE 2 Year Materials 6 Labour Warranty e First 12 months coverage for any defect in materials and labour e First 24 months coverage for any defect in materials and labour supplied for the electrical plumbing heating ventilation and air conditioning delivery and distribution systems In addition coverage for any defect in materials and labour supplied for the exterior cladding caulking windows and doors that may lead to detachment or material damage to the new home any defect in materials and labour which renders the new home unfit to live in and for a violation of the Building Code 5 Year Building Envelope Warranty e Coverage against unintended water penetration such that it causes or is likely to cause material damage to the new home 10 Year Structural Defects Warranty e Any defect in materials and labour that results in the failure of a load bearing part of the new home and e Any defect which causes structural damage that materially and adversely affects the use of the new home for residential occupancy Page 44 union TRADITIONALLY MODERN LIVING LIMITATIONS EXCLUSIONS Please be aware that while it is comprehensive your home warranty doesn t cover everythi
67. n property that the owners may have to maintain under the bylaws e Complying with work orders which deal with common property e Maintaining a contingency reserve fund which is accounted for separately from the operating fund e Paying common expenses e Determining the amount of contributions which owners must make to the operating fund and contingency reserve fund e Preparing annual budgets e Informing owners of any changes to strata fees e Obtaining adequate insurance coverage and e Informing owners if the strata corporation is sued Depending on the situation decisions of the strata corporation are made by either the eligible voters in the strata corporation or the strata council THE STRATA COUNCIL What is a Strata Council The strata council is comprised of a number of owners or their representatives The Act states that the strata council s role is to exercise the powers and perform the duties of the strata corporation including enforcement of bylaws and rules More specifically the strata council s role is to e Actas the managing body for the strata corporation e Make daily decisions that enable the strata corporation to operate smoothly and e Operate within any restrictions created by the Act Regulations bylaws or a majority vote of the owners The strata council can hire a strata manager to perform some or most of the functions of the strata council However if a strata council has delegated its po
68. ned therein or of the entities that publish such sites Neither the Builder nor CONASYS shall have any responsibility or liability for the accuracy of any information or the quality of any services or products provided or available by such third party sites Page 93 Anthem PROPERTIES Creating Real Estate That Works anthemproperties com
69. nergy is needed to heat water and run appliances Every time a toilet is flushed about 1 6 gallons of water goes into the sewer Do not use the toilet for things that should go into the wastebasket A partially full tub uses far less water than a long shower while a short shower uses less than a full tub Page 70 union TRADITIONALLY MODERN LIVING Always load your dishwasher to capacity before turning it on Most models use between 30 to 50 litres per run The same rule applies to an automatic washer which uses 40 or more gallons for each load Repair all faucet leaks promptly to avoid letting valuable water run down the drain J ust a slow drip can add up to 30 to 40 litres a day while 3mm faucet leak wastes 150 litres in 24 hours Turn off the water while brushing your teeth or shaving to avoid wasting more water Water Lines Plumbing systems should be maintained by running water through each faucet for approximately one minute each week to minimize stagnation In the event of water leaks consider this advice Shut off the main water supply to the home The shut off is typically located in your home often under the sink or at the supply line to the particular fixture or else utilize the main home shutoff The location of the shutoff valves will be pointed out to you during your orientation walk through Individual shutoffs are located adjacent to the kitchen and bathroom sinks the water heater the washer outlet and t
70. ng For your convenience here are some important limitations and exclusions e Normal shrinkage of materials caused by e Subsidence of the land around the new drying after construction home or along utility lines other than subsidence beneath footings of the new Materials labour or design supplied by an home or under driveways or walkways owner occupant This includes changes alterations or additions made to the new e Landscaping both hard and soft including home by anyone after initial occupancy plants fencing detached patios gazebos except those performed by the Builder or its and similar structures employees agents or sub contractors o a under the construction contract or sales e Non residential structures including sheds agreement or as required by Travelers garages carports or any structure or Guarantee Company of Canada construction e Accidental loss or damage from acts of e Roads curbs and lanes nature including but not limited to fire e Site grading and surface drainage except as explosion smoke water escape glass required by the Building Code breakage windstorm hail lighting falling trees aircraft vehicles flood earthquake e The operation of municipal services avalanche landslide and changes in the including sanitary and storm sewer level in the underground water table which j are not reasonably foreseeable by the e The quality or quantity of water either piped Builder mun
71. nnecessarily in your home PLUMBING Water Shut Off Valves Check for the location of your water shut off valves as these will help in the event of a leak Your toilet has its own water shut off valve and your sinks dishwasher and laundry pipes may also have individual hot and cold water shut off valves If they do not and you live in a multi unit building your building likely has water shut off valves for your unit as a whole Make sure to close your water shut off valves if you are away for an extended time as this will prevent emergency leaks during your absence Sprinklers Fire sprinklers have been installed to protect your home They operate based off of a glass filament inside them which may break if the sprinkler is struck causing them to discharge unnecessarily Be careful not to bump them if you are moving furniture and NEVER hang things from them Frozen Pipes Avoid burst pipes in your home by keeping doors and windows closed during cold fall and winter months and closing water shut offs to any outside faucets If you are going to be away from home during a cold night be sure to keep your thermostat set to 13 C 55 F Page 39 Page 40 O TRADITIONALLY MODERN LIVING 4 WARRANTY This section provides information on your new home warranty and how to maximize your product warranty coverage This section includes the following documents e Warranty Summary e My Home Warranty e Service and Repair During
72. nstaller Arctic Stone Ltd Care Warranty Flooring Laminate Model Wide Plank SFN8TAN Tan Location Bedroom Dining Room Entry Kitchen Living Room Manufacturer Satin Finish Hardwood Flooring Ltd Manufacturer Warranty 30 yr Limited Finish amp Ecolast Lifetime Supplier Satin Finish Hardwood Flooring Ltd Limited Structural Integrity Installer Island Floor Centre Ltd Care Warranty Flooring Tile Model Cementi BE36125 Light Bronze Location Main Bath Manufacturer Centura Floor amp Wall Fashion Manufacturer Warranty N A Supplier Ican Tile Distributors Ltd Installer Ican Tile Distributors Ltd Care Page 35 union TRADITIONALLY MODERN LIVING Interior Paint Model Match to Benjamin Moore OC 67 Ice Mist Eggshell Location Walls Manufacturer General Paint Ltd Manufacturer Warranty 1 yr Limited Supplier Mcintyre Painting Ltd Installer Mcintyre Painting Ltd Care Warranty Paint Model Match to Benjamin Moore OC 67 Ice Mist Semi Gloss Location Trim Manufacturer General Paint Ltd Manufacturer Warranty 1 yr Limited Supplier Mcintyre Painting Ltd Installer McIntyre Painting Ltd Care Warranty Wall Tile Model MW416G White Location Main Bath Manufacturer Centura Floor amp Wall Fashion Manufacturer Warranty N A Supplier Ican Tile Distributors Ltd Installer Ican Tile Distributors Ltd Care Window Blinds Model Celebrity 125 Bright White Location Other
73. off may be located on the top of the water heater This controls the flow of water to the water heater and should be closed in the event of a leak in the water heater You and others in your home should know where these water shutoffs are and how they work Each plumbing fixture in your home has a drain pipe specially designed to provide a water vapor barrier between your home and the sewer The drain pipe or trap is the U shaped area of pipe directly under the sink The trap holds water which prevents the airborne bacteria and odor of sewer gas from entering your home If any of your faucets are used infrequently we suggest that they be turned on occasionally to replace the water in the trap lost to evaporation Because of their shape the traps are the most likely area to become clogged Periodically check under kitchen and bathroom cabinets for leaks If you detect the odor of sewer gas from a sink after you have ensured there is water in the sink trap contact a licensed plumbing contractor Safety Tip It is possible to be accidentally locked into the bathroom Keep the door key in a safe open place outside the bath but nearby If you lose it a small screwdriver ice pick or similar tool can be used Bathtubs Showers and Surround Enclosures Fiberglass or acrylics are lightweight materials which add beauty and style to bathroom tubs and showers You can preserve the original high gloss finish by regular cleaning with a liquid cleaner deterg
74. ogin ID and password correctly and that the Caps Lock key is not on Your login ID and password are case sensitive b If you have forgotten your password click on the link forgot password and follow the step by step instructions c If you are typing your login ID and password correctly but still cannot log in you may have been locked out of your account This happens if there are too many failed login attempts Your account will be unlocked after a 24 hour period You can also call CONASYS at 1 877 744 7547 to speak to a customer service representative to have your access restored Q have forgotten my personalized password What do do If you have forgotten your password go to your home s login screen and click on the link forgot password and follow the step by step instructions Q Why should register my account a Registering your account allows you to receive automated email reminders about warranty or milestones These are tied to your home s warranty coverage Getting timely reminders and instructions for maintenance tasks will enable you to care for your home and will help ensure you receive maximum benefit from your home s warranty b Registering allows you to personalize your username and password Please note that your original login ID and password will always remain valid regardless of the number of accounts you register to the home In the event your registration fails or you forget your username or password
75. on may be required in the future e Generally to liaise with all owners to ensure peace and harmony within the complex e Please contact Proline Management for all your needs IN THE EVENT OF A SERIOUS EMERGENCY SUCH AS CRIME FIRE OR PERSONAL INJURY PLEASE CALL 911 FIRST 201 20 Burnside Road West Victoria B C V9A 1B3 Phone 250 475 6440 Fax 250 475 6442 Email proline prolinemanagement com Page 16 O TRADITIONALLY MODERN LIVING 4 IN CASE OF EMERGENCY This section provides important information such as e Important Contacts e What to Do In Case Of Fire e Emergency Preparedness Page 17 Page 18 Important Contacts union TRADITIONALLY MODERN LIVING IMPORTANT For life threatening emergencies always call 911 WARRANTY SERVICE REPAIR Property Manager Proline Management Ltd 201 20 Burnside Road West Victoria B C V9A 1B 3 Phone 250 475 6440 Fax 250 475 6442 Email proline prolinemanagement com OTHER CONTACTS Homeowner Protection Office Branch of BC Housing 650 4789 Kingsway Burnaby BC V5H 0A3 Phone 604 646 7050 Fax 604 646 7051 EMERGENCY CONTACTS Builder Developer Anthem Properties 300 550 Burrard St Vancouver BC V6C 2B5 Phone 604 559 8323 Toll Free 1 866 988 9998 Fax 604 689 5642 Email customerservice unionvictoria com Home Warranty Provider National Home Warranty Group Inc 1100 1125 Howe St Vancouver BC V6Z 2Y6 Phone
76. one visiting or house sitting or if you just want to share your home s information with someone you may use this page to send a sharing link Enter the required information and click on Send PERSONALIZING MY PORTAL ACCESS AND SIGNING UP FOR AUTOMATIC EMAIL REMINDERS You may elect to create a user ID that you can easily remember that will give you access to your portal and that offers automatic email reminders for periodic maintenance and warranty milestones Click on the REGISTER icon in the Register Now widget on the What s Happening page Enter the required information and click on create account You will receive an automated email confirming you have registered Enter your new user ID and password to access your portal BWN NOTE Your Builder may have pre registered you to receive automated email reminders about upcoming warranty or maintenance milestones If you wish to stop receiving these reminders simply click on the link to unsubscribe contained in the reminder email message you receive or go to the Edit Properties page and uncheck the box for email reminders Page 89 TRADITIONALLY MODERN LIVING UNION ggf ADDING HOMES TO MY HOMEOWNER PORTAL If you own or manage other homes in your building or community you may add them to your profile to enable you to access all your homes from one portal Click on the icon in the upper right corner of the screen that looks like a gear Click on t
77. ors showing raw wood edges is not uncommon due to temperature and humidity changes and can be corrected by repainting after the movement has stabilized Page 64 union TRADITIONALLY MODERN LIVING Flooring The flooring in your home requires routine maintenance and care In some instances the floors may squeak Squeaky floors are usually caused by a change in the weather or by normal shrinkage of the wood materials and or settlement of your home This is normal in new home construction and is not considered a construction defect Please inspect your flooring carefully during your orientation walk through Any damage or defects in your flooring must be noted at that time Subsequent damage including broken tiles scratched wood flooring torn carpeting and scuffed vinyl is your responsibility If you retain an outside flooring contractor for installation of floor coverings at your home either before or after closing installation of such flooring is your responsibility and your outside flooring contractor must investigate and address their installation to any conditions or claimed imperfections involving the sub floor or slab on which such installation occurs The subfloors of your home have generally been designed to support the weight of your home plus a per square foot furniture and occupancy load Waterbeds pianos and pool tables may exceed this limit Check with your builder if you are in doubt We offer these steps for rou
78. per and then painting the entire surface Popped nails do not alter the strength of the wall and should be left alone until time to repaint Use care when you hang pictures and other decorative items The wall board will be damaged if it is hit with a hammer Costly repairs can be avoided by using picture hooks and other supplies from a home center or hardware store Always repair nail holes with a dab of filler Small finger smudges may be removed from the enameled walls with a solution of warm water and a mild detergent soap Wash gently with a soft sponge or cloth Rinse and wipe off the excess water carefully Do not permit the wall board to become soaked with water Larger spots not easily removed by cleaning will require paint touch up Mold Mold can be found almost everywhere Molds are microscopic organisms that are part of the fungi family and are an essential part of the world s ecological system Outdoors many molds live in soil and are key to the natural breakdown and recycling of organic material such as leaves wood and plant debris Lumber used in the construction of homes typically contains some level of molds fungi and or spores Because it may be impossible or impracticable to eliminate all indoor mold indoor mold is an important topic about which a homeowner should become informed Mold spores are airborne and travel in and out of buildings as air is exchanged and with the movement of people and their belongings When exc
79. prior to paint touch up Touch ups will sometimes be visible When it is time to repaint a room prepare the wall surfaces first by cleaning with a mild soap and water mixture or a reliable cleaning product Always dispose of paint and other hazardous materials properly Trim Shrinkage of wood trim occurs during the first two years or longer depending on the temperature and humidity both outside and inside your home Wood is more prone to shrinkage during the heating season Maintain a moderate and stable temperature and humidity level to help minimize the effects of shrinkage Window Coverings To clean your window blinds dust regularly with a feather duster or vacuum Blinds can be washed with a mild soap and water solution and a soft cloth Do not use abrasive cleaners Page 67 union TRADITIONALLY MODERN LIVING PLUMBING We recommend that you become familiar with your plumbing system as soon as you move in You should know the location of the main shut off and individual shut offs in all the bathrooms and the kitchen In the event of a plumbing emergency you must close the main water shutoff for the home at once Flowing water can cause severe damage to your home and its contents Please make certain that everyone in your household knows the locations of the main shutoff valves in your home Other water shutoffs may be located under the sinks in the bathrooms and the kitchen or behind the toilet bowl Another water shut
80. rata lots such as hallways elevators heating and electrical systems laundry rooms recreation rooms and landscaped areas Your share of the costs for the maintenance and repair of the common property is determined by your unit entitlement Limited Common Property Limited Common Property LCP is common property that has been designated for exclusive use of one or more strata lots This designation is done on either the strata plan or on a sketch plan filed with the Land Title Office Page 8 union TRADITIONALLY MODERN LIVING Under the Standard Bylaws owners are required to maintain and repair LCP which they have the use of except the following LCP which the strata corporation repairs and maintains e Structure of the building e Exterior of the building e Chimneys stairs balconies and other things attached to the exterior of the building e Doors windows and skylights on the exterior of a building or that front the common property e Fences railings and similar structures that enclose patios balconies and yards and e All LCP relating to the repairs and maintenance that occurs less often than once a year The standard bylaws can be amended to change the repair and maintenance responsibilities THE STRATA CORPORATION What is a Strata Corporation The strata corporation is a legal entity with all of the powers of a natural person who has full capacity This means that it can sue others be sued by others enter
81. rcuit in the electrical system in your home Do not attempt further repair Call a licensed electrician If electrical power is lost throughout your home check the master circuit breaker If the master circuit breaker has tripped reset it If the master circuit breaker trips repeatedly refer the problem to a licensed electrician If the master circuit breaker has not tripped take a look around your neighborhood If you notice a general electrical failure in your neighborhood call your electric company to report the problem GFCI Ground Fault Circuit Interrupters During your orientation walk through your builder will have pointed out the location of ground fault circuit interrupt devices GFCI outlets Usually GFCI outlets are located in bathrooms near tubs and bathroom sinks in kitchens laundry rooms and garages and on the exterior of your home These are special circuit breakers that are designed to break the flow of electricity in the event of a short circuit This will prevent dangerous electrical shock GFCI circuits have a TEST and RESET button These are pointed out during the orientation walk through Once each month the TEST button should be pressed This will trip the circuit To return service press the RESET button If a GFCI breaker trips during normal use it may be an indication of a faulty appliance and some investigation is in order Do not plug appliances such as air conditioners refrigerators and food freezers into GF
82. re extinguisher effectively remember the 4 step P A S S Word 1 Pull the pin Holding the extinguisher with the nozzle pointing away from you remove the pin seal or the lever release mechanism This unlocks the operating lever 2 Aim low Point the extinguisher nozzle or hose at the base of the fire Always hold the extinguisher vertically never horizontally 3 Squeeze the lever fully This will release the extinguishing agent through the nozzle Releasing the lever will stop the discharge 4 Sweep from side to side Sweep the nozzle from side to side aiming at the base of the fire As the fire closest to you goes out you may move closer to the fire and continue the sweeping motion until the fire is extinguished NOTE If your extinguisher is empty stops extinguishing the fire or the fire grows larger leave the building immediately closing the doors behind you Call the Fire Department and ensure the Fire Department inspects the fire site even if you think the fire is extinguished Page 24 union TRADITIONALLY MODERN LIVING Emergency Preparedness Public Safety Canada recommends that you follow these 3 simple steps to ensure your family is prepared in the case of an emergency Know the risks Make a plan Get a kit For more information on any of the above please visit www getprepared gc ca KNOW THE RISKS Canada is a vast country with extreme weather conditions and dramatic geological features Take the time
83. rior damper should be held open by the airflow Check smoke carbon monoxide and security alarms and replace batteries Clean portable humidifier if one is used Ensure windows close tightly repair or replace weatherstripping as needed WINTER Check and clean or replace furnace air filters Clean portable humidifier two or three times during the winter season Vacuum bathroom fan grille Vacuum fire and smoke detectors as dust or spider webs can prevent them from functioning Vacuum radiator grilles on back of refrigerators and empty and clean drip trays Monitor your home for excessive moisture levels for example condensation on your windows which can cause significant damage over time and pose serious health problems and take corrective action if necessary Check all faucets for signs of dripping and change washers as needed Faucets requiring frequent replacement of washers may be in need of repair If you have a plumbing fixture that is not used frequently such as a laundry tub or spare bathroom sink tub or shower stall run some water briefly to keep water in the trap Clean drains in dishwasher sinks bathtubs and shower stalls Test plumbing shut off valves to ensure they are working and to prevent them from seizing Check electrical cords plugs and outlets for all indoor and outdoor seasonal lights to ensure fire safety if worn or if plugs or cords feel warm to the touch replace immediately SUMMER If
84. rranty provider Bb WN e It is organized by month so you can see what might need maintenance at any given time of the year Click the Maintenance List icon in the navigation bar on the left side of the screen Select the desired month Select the category of item you wish to explore such as appliances or interior Items that are highlighted in the maintenance list can be explored in detail by clicking the item s link or viewing the item s drop down display NEIGHBORHOOD Here you can explore the shops and services available in your local area through Google Maps DOCUMENTS In this section you will find supplemental information and documents available for download such as a copy of your printed homeowner guide service request forms or other information related to your neighborhood or building Page 88 union TRADITIONALLY MODERN LIVING WARRANTY Click on the Warranty icon in the navigation bar on the left side of the screen It displays a summary of your home warranty coverage and has links to your warranty provider s web site and more ADDRESS BOOK A list of the companies involved in the construction of your home including product manufacturers and the trades who performed the work 1 Click on the Address Book icon in the navigation bar on the left side of your screen 2 Each contact contains addresses phone numbers and website links where applicable SHARE If you have some
85. signed to reduce odours smoke and moisture produced by cooking and bathing Ensure that bathroom fans are turned on while showering or bathing and left on until all excess moisture has dissipated Regular cleaning and inspection every six months more frequently if required by heavy usage will help keep them in working order After cleaning is completed lubricate the fan with a light household oil and wipe up any excess oil from the surface Thermostat The temperature in your home is controlled by a thermostat In some cases multiple systems may be installed each with its own thermostat Do not place a lamp or heat producing appliance next to a thermostat because heat generated by such an object may produce an incorrect reading Follow the manufacturer s manual for operation and care instructions Page 62 union TRADITIONALLY MODERN LIVING INTERIOR FINISHES Backsplash and Wall Tiles Regular maintenance of your tile backsplash will keep it looking good Sealing the grout between your tiles once a year or so will prevent stubborn stains from penetrating the grout and becoming unsightly Routine scrubbing of the grout with warm soapy water will keep it clean and fresh Strong cleaners such as Lysol can stain the grout Sealers and cleaners can be found at your local hardware store Cabinets Your cabinets are made of laminated vinyl materials To maintain the beauty and utility of your cabinets proper care is required Re
86. stalled it E H h A Smoke Detector Alarm Model 2012HA Temp 3 Sounder e AE Location Hallway TE Manufacturer System Sensor Canada Manufacturer Warranty 1 yr Limited 2 Supplier Electrical Supplies Inc Installer Electrical Supplies Inc Specification Operation Care Waren E IMPORTANT Failure to follow the appropriate process for obtaining service or repairs under warranty may void your warranty Please consult the Service and Repair During My Home Warranty section of this guide for more information Don t forget to login to your online portal for access to the detailed documentation for each product Log In Now www homeinformationpackages com Page 29 union TRADITIONALLY MODERN LIVING Appliances Dishwasher Model GSD3360DSS Stainless Steel Location Kitchen Manufacturer General Electric Co Mabe Inc Manufacturer Warranty 1 yr Limited Supplier Midland Appliance Ltd Installer Midland Appliance Ltd Operation Care Warranty Dryer Model DV16540 White Location Laundry Manufacturer Blomberg International Manufacturer Warranty 1 2 5 yr Limited Supplier Midland Appliance Ltd Installer Midland Appliance Ltd Specification Operation Care Over the Range Microwave Model JVM1635STC Stainless Steel Location Kitchen Manufacturer General Electric Co Mabe Inc Manufacturer Warranty 1 yr Full Parts 8 Labour 5 yr Limited Supplier Midland Appliance Ltd M
87. stand what a warranty is how the types of warranties differ in coverage and the terms laid out for each of the components in your home A warranty is the manufacturer supplier installer promise to back their product service HOW DO WARRANTIES DIFFER Full Warranty If your warranty states that it is a full warranty you can generally assume that the defective product will be fixed or replaced at no charge Most often this includes removal and reinstallation of the product if required If after successive attempts the faulty product cannot be repaired you get a new product a credit or your money back You should not have to do anything unreasonable to obtain warranty service such as sending your built in dishwasher to the supplier in its original packaging The warranty may be in effect throughout the entire term of its coverage regardless of whether or not the product changes hands to a new owner Please note A full warranty may not cover the entire item it may only cover certain components of the product such as the picture tube of a colour television or certain internal parts Read your manufacturer s information Limited Warranty A limited warranty provides you with fewer features than a full warranty but still affords you with some recourse to problems Your limited warranty may cover parts but not labour There might be a charge for handling if the item is picked up for service which may be especially troublesome in the
88. t covered by the strata corporation insurance o Improvements built or installed on the strata lot o Loss of the rental value of his or her strata lot and o Liability for property damage and bodily injury that occurs either on his or her strata lot or on the common property e Seek a court or arbitration order to o prevent a person who holds more than 50 of the votes including proxies from exercising those voting rights o require the strata corporation to perform a duty under the Act Regulations or bylaws or rules and o require the strata corporation to stop contravening the Act Regulations bylaws or rules Owners do not have the right to e Requisition general meetings or place items on the agenda of annual or special general meetings unless 20 of the owners petition to have items on the agenda e Claim any interest in the Contingency Reserve Fund upon selling his or her strata lot e Under the Standard Bylaws o Participate in discussions or decision making at strata council meetings if they attend as observers o Refuse entry to their strata lot by any authorized person In an emergency even though no notice has been given and To inspect and repair parts of common property or the strata lot that the strata corporation is responsible to maintain or insure if 48 hours written notice has been given e Alter certain parts of the strata lot without written strata council approval e Alter common property or limited common prop
89. ter or you may put the tray in the dishwasher 5 Keep the oven clean and dry to avoid rusting or arcing 6 Grease build up in your range hood can present a fire hazard Avoid this problem by cleaning both hood and filters at least once every six months more frequently if required by heavy usage with mild dishwashing detergent drying thoroughly and reinstalling new filters 1 Self cleaning ovens use high temperature to burn off soils Wipe spills promptly to avoid buildup which can cause excessive smoke during the self cleaning process 2 When using the self clean feature be sure to remove all contents and the racks 3 Sugars and other carbohydrates such as casseroles and pie fillings can adhere firmly to the oven Surface causing damage to the enamel glaze when burned off 4 Always follow the directions in your user manual carefully before using the self cleaning function Refrigerator 1 To prevent odour build up keep an open box of baking soda in the fridge and clean your refrigerator and freezer on a regular basis 2 Wipe up any spills immediately 3 Do not use abrasive cleaners or scouring pads and brushes Washer Dryer 1 Clean the dryer lint screen after every load to ensure maximum airflow and minimum drying times 2 Do not use abrasive cleaners on the exterior Use warm water and mild soap instead 3 Do not overload machine 4 Use laundry soap detergent and bleach as recommended by the manufacturer Page 58
90. the building throughout the construction process to ensure all work is being completed with care and to the guidelines of The Building and Municipal Codes and our specifications PRE OCCUPANCY ORIENTATION As you have already experienced prior to occupancy you have toured your new home with an Anthem Properties representative to perform your in home orientation At this time any items needing attention will be identified and listed on the Possession Addendum Report and signed by both parties Our representative will then make repairs or adjustments as required based on the report YEAR END SERVICE REQUEST Toward the end of the first year of your one year Workmanship and Materials Warranty we again recommend that any concerns you have documented be forwarded to our customer service department Please use the service request form that will be mailed to you approximately eleven months from date of occupancy A representative from Anthem Properties will contact you to arrange a review of your concerns with you during regular business hours Our representative will make repairs or adjustments as required under the terms and conditions of the Home Warranty Materials and Labour Standards Guide provided by National Home Warranty If you are not in agreement with the corrective measures taken or the standards of the corrections National Home Warranty or the Homeowner Protection Office will assist you with your concerns When dealing with any problem it
91. tine maintenance of your flooring Please follow your manufacturer s recommendations Grout Grout is cement with color additives Coloring can change with time It is suggested that the grout be sealed with a penetrating sealant every 6 to 12 months to prevent particles seeping into the pores There are products designed for homeowner use such as grout color blender stains and dyes and grout cleaners strippers and sealers Application of grout sealant is a homeowner maintenance responsibility Grout sealers may change color over time and may change the color of your grout when applied Grout color is not a warranted item The movement of metal thresholds against grout may cause the grout finish to crack By placing a bead of clear silicone between the grout and the metal threshold the silicone will act as a shock barrier and will minimize the powdering of the grout Note If a tile or any grout is replaced there is no guarantee that the grout will match the existing the new grout may dry lighter or darker than the original grout Tile Ceramic Porcelain Ceramic tiles are available in a wide variety of colors sizes and finishes Generally glazed ceramic tile is used in residential installations Consult your manufacturer s instructions for cleaning and maintenance Small bubbles or hairline cracks in the finish are common characteristics and will not affect the structural performance of ceramic tile nor is it considered a defect Chipping
92. urpose This means that you have purchased the product on the seller s advice that it is suitable for a particular use For example if a vendor suggests that you buy a certain sleeping bag for 10 C weather he warrants that the sleeping bag will be suitable in 10 C weather Abuse misuse improper maintenance and ordinary wear are not covered under an implied warranty If you purchase a product without a warranty it may indicate that the item is risky either low quality discontinued or damaged and therefore should be available at a reduced price Spoken Warranty A spoken warranty is a verbal promise that should not be considered as coverage Sales people will sometimes make an oral promise towards their product but it is often difficult to prove in court that the promise was made Therefore have the sales person put their promises in writing If they are sincere in their statements they will not object to your request Extended Warranty A warranty by itself is included in the purchase price of the product and an extended warranty is usually purchased separately Quite often an extended warranty will be purchased through a third party If you are thinking of purchasing an extended warranty you should consider these points e Does your present warranty already cover the repairs you would get through the extended warranty e How much longer will the extended warranty go on after your existing warranty has expired e Does the extended w
93. ursed for the loss of food e Finally read and understand your warranty information and you should not encounter any surprises Page 51 Page 52 O TRADITIONALLY MODERN LIVING 4 PROTECTING MY INVESTMENT This section provides information on how to take care of your new home as well as a checklist of recommended seasonal maintenance items e New Home Maintenance Guide e CMHC Home Maintenance Schedule Page 53 Page 54 o TRADITIONALLY MODERN LIVING New Home Maintenance Guide WHILE WE DO NOT IMPLY THAT THIS MANUAL IS A DEFINITIVE GUIDE TO MAINTENANCE WE BELIEVE THAT IF YOU FOLLOW THESE SUGGESTIONS AS A MINIMUM YOU WILL ENJOY MANY TROUBLE FREE YEARS IN YOUR HOME Please visit your warranty provider s website below to view or download the latest information related to your home s warranty National Home Warranty www nationalhomewarranty com Homeowner s Protection Office www hpo bc ca MAINTENANCE MATTERS Page 55 TABLE OF CONTENTS APPLIANCES Cooktop Dishwasher Microwave Oven Refrigerator Washer Dryer ELECTRICAL SYSTEMS Circuit Breaker GFCI Ground Fault Circuit Interrupters Interior Lighting Outlets and Switches Smoke Detectors Wall Timer HEATING VENTILATION Baseboard Heater Exhaust Fans Thermostat INTERIOR FINISHES Backsplash and Wall Tiles Cabinets Countertops Doors and Hardware Flooring Interior P aint Trim Window Coverings union TRADITION
94. wers to a strata manager the strata council is still ultimately responsible for ensuring that its obligations under the Act are fulfilled How is the Strata Council formed The Strata Council is usually elected every year at the annual general meeting in accordance with the strata corporation bylaws Page 10 union TRADITIONALLY MODERN LIVING Who is eligible to sit on the Strata Council The following persons are eligible to sit on strata council e All owners including existing or past strata council members unless o Their strata lot can be liened for money owning to the strata corporation and o A bylaw permits this restriction o There are multiple owners of one strata lot in which case only one owner can sit on the strata council unless all owners are on council but each lot only has one vote The Standard Bylaws provide that if there are fewer than four strata lots or owners then all owners must sit on the strata council e Representatives of corporate owners e Tenants who have been assigned to the owner s right to vote by either o Being a family member as defined in the Regulations o Entering into a lease of three years or more or o The landlord delivering a written notice to the strata corporation which discloses the terms of the voting assignment e Different classes of persons if a bylaw is created to permit certain classes of persons to sitona strata council such as spouses not registered on title or ch
95. you have a plumbing fixture that is not used frequently for example a laundry tub or spare bathroom sink tub or shower stall run some water briefly to keep water in the trap Deep clean carpets and rugs Vacuum bathroom fan grille Disconnect the duct connected to your clothes dryer and vacuum lint from duct the areas surrounding your dryer and your dryer s vent hood outside Check security of all guardrails and handrails Check smooth functioning of all windows and lubricate as required Lubricate door hinges and tighten screws as needed Page 76 O TRADITIONALLY MODERN LIVING o ADDRESS BOOK In this section you can find all the contact information you may need while living in your new home e Neighbourhood Contacts e MyHome Contacts Page 77 Page 78 Neighbourhood Contacts SHOPPING AMENITIES Grocery Stores Macs Convenience Store 1300 Douglas St Market on Yates 903 Yates St Safeway 3170 Tillicum Rd Save On Foods 3510 Blanshard St Thrifty Foods 475 Simcoe St Drug Stores LalliCare Pharmacy 1139 Yates St London Drugs 911 Yates St Shopper s Drug Mart 1222 Douglas St Restaurants Brasserie L Ecole 1715 Govemment St Canoe Brewpub 450 Swift Street Ferris Upstairs Oyster Bar 536 Yates St Il Terrazzo Ristorante 555 J ohnson St union TRADITIONALLY MODERN LIVING Ulla Restaurant 509 Fisgard St Wild Saffron Bistro 1605 Store St Cafes Desserts amp

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