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Business Phone User Manual

1. Caller ID Field Description Example Set this option to JaKe 2007 and System Network Information provided here will call extension 1005 for example Caller ID replace default Caller 1D On the display of the 1005 information on UAD Phone JaKe 2007 will be System Network level displayed as a caller id information on system network level For each trunk available on the Trunk Caller D system there will be a field in J ohn cricthon which you may set custom Caller ID that is used when calling over that specific trunk What anonymity to use when setting CallerlD on a trunk If Anonymous with number selection Privacy selected option contains will display anonymous Privacy ID that field will be lt 061234567 gt as CallerlD added to SIP header 2008 2013 VIGIL INC LTD Hong Kong woo Call Pickup Call Pickup Field Description Example Call This service enables user to Dial 8 to pickup a call from the same call Pickup pickup ringing calls of the group or 88 EXTENSION to pickup same call group calls from different call groups Example Extension A e Call Group 1 e Pickup Group 3 4 Extension B e Call Group 2 e Pickup Group 1 e If Ais ringing B can pickup the ringing call by dialing 8 e If Bis ringing A cannot pickup the ringing call because B s call group 2 and A can pickup only call groups 3 4 Grouping works only within a technology SIP to SIP or IAX
2. Add Conference Click on Add Conference button will allow you to add new conference Conference Edit Conference Name ki a Conference Number 10007 g General Conference Group lt y aS TE a Go back Add Edit Conference Field Description Example Conference Unique Conference identifier name Name Main This name will be displayed once Conferences menu is selected Unique Conference Virtual IPPBX number Conference 106 Number This number is to be dialed in order to access the conference Conference Here you can select a conference group that you have made before In this group you Staff Group can define users permissions and conference options 2008 2013 VIGIL INC LTD Hong Kong a Groups Conference Groups are used to make groups of users that will have selected permissions for conferences using them lee Add Conference Grou Group Name Users Allow all H Staff 101 108 109 H Tech Support 100 108 114 126 EX Users 101 102 109 111 113 EX x previous Page 1 ofl next Groups Field Description Example r Group Name of the conference group Staff Name User Extensions that are added Users 101 108 109 to this group fa Edits the Conference Group Click to edit Conference Group configuration configuration E Deletes a Conference Group from Click to delete a Conference Group the system from the system Add Conference Group When you click on Ad
3. MW ii Speed Dial 130 ow Edit e Instant Recording er Delete Recordin gs M 12 Monitor Queues t Edit Listen to Reco rdings W 13 Instant Recording 159 C ow ae Edit e Remote Access M 14 Delete Recordings a ow e Call Monitoring 15 Listen to Recordings CH Ov Phone Callback F 15 Remote Access Om FW r D Edit Monitor Conferences M 17 Call Monitoring C ow G Edit W 18 Monitoring Conferences C ow c W 19 Operation times 401 402 Ey r In order to allow permissions to be changed via Online Self Care click on the relevant left checkbox VW Save 2008 2013 VIGIL INC LTD Hong Kong oe Precedence Enhanced services are ordered by priority marked by numbers 01 02 Higher the priority equals higher precedence of the enhanced service For example due to a similarity of Follow Me and Group Hunt services if both are enabled Follow Me will be executed due to higher precedence and not the Group Hunt Accessibility Each service has two or more accessibility options i Unavailable PIN Required y Available Caller 1D Custom Caller ID displayed on UAD Phone display of the called party Any information provided here will override default Caller ID Extension number and user name Caller ID System Metwork CallerID Trunk CallerID and Privacy header 07578295 Privacy None v a ANONYMOUS Anonymous with Privacy ID Anonymous with number Anonymous with number and A
4. 47 Answered 00 01 58 Answered 00 02 28 Answered 00 05 14 Answered 00 06 21 Answered Not Answered 00 01 16 Answered 00 00 08 00 01 21 Answered 00 02 26 Answered 00 00 06 Answered 00 00 49 Answered Click on Email button to send all reports listed on page or select a box next to a report and click Email button to send only selected ones 9 Press OK to e mail ALL CDR records on current page P or Cancel to e mail selected CDR records only Press OK to email all CDR records on the current page even if they are not selected or click Cancel to print selected records only Finally press OK button to confirm email action or Cancel to abort the email action Fax Fax window displays all faxes received by the Virtual IPPBX and the ones transferred to remote systems as well Vote igs Site Settings SM Settings Help Logout Select language English k Select a tenant x Delete Q Download PDF Q Download TIFF eee a pests Extensions From RSID Destination Date Time Pages Size Sent E ER EE 11 Jun 2010 01 01 04 1 BKB F Conferences IVR eoe 11 Jun 2010 00 59 59 1 SKB E Queues p e SSS 08 Jun 2010 20 58 09 1 EKE E Voicemail o Monitor EE 08 Jun 2010 20 16 38 1 El Reports ae ee 08 Jun 2010 17 32 20 1 BKE El FAX System LCR Settings Received Faxes This screen lists all faxes received by the Virtual IPPBX with the following details x Delete D Download POF D Downoad
5. DID values Destination Should search filter be applied to DID destinations Check the box to search DID destinations Country Should search filter be applied to country field Check the box to search countries State Should search filter be applied to state field Check the box to search states City Should search filter be applied to city field Check the box to search cities Area Code Should search filter be applied to area code field Check the box to search area codes Edit DID When you click on Edit button besides a DID you will be able to edit that DID settings its destination etc Edit DID PA Advanced Options Destination Phone Callback y General Yalue PP y A Save lt a 0 back Edit DID Field Description Example Virtual IPPBX destination DID will transfer all calls to Destination Extensions IVRS Queues Voicemails Remote Access Conferences and even to Fax to Email service Extensions I VRs Queues Voicemails Remote Access Conferences or Fax to Email If Destination Extension set the extension number here e g 1002 In case Destination IVR set the IVR extension number here Value Destination extension all DID calls will be transferred to 2008 2013 VIGIL INC LTD Hong Kong ES Tip If using Fax to email set Value field to email address email domain com or extension number 1002 If extension number is used fax will go to email address associated to
6. Groups and Users SIP 10000 Vgp_support Queue Number 10008 SIP 10002 VGP_billing Max Callers 2 Rings to Answer o Skill Set Add Agent Members SIP 10001 Vap_sumithra SIP 10005 vgp_Santhosh Remove Agent vd Save lt a Go back 2008 2013 VIGIL INC LTD Hong Kong ES Add Edit Queue Field Description Example Queue Name Unique queue network name identifier Provide a unique queue identifier name here This number is to be dialed in order to access Queue Number Unique network queue number the queue Maximum number of callers allowed to wait If this field is set to 4 only 4 callers will be in a queue at the same time This number allowed to enter the queue If caller number 5 Max Callers should be set in accordance to number of tries to enter the queue he will be transferred agents answering the queue calls to Virtual IPPBX Redirect Extension number Number of rings played to caller before Rather then just falling into a queue and Rings to A entering the queue Keep the rings hearing the queue greeting message play the nswer ie i between 1 and 3 ringing sound to caller first A list of all Virtual IPPBX agents that can From this list select the queue agent and press Agents act as a queue members e g SIP 1001 the Add Agent button This will add selected John Doe agent to queue member list If agent X is more skilled then agent Y naturally you would like to pass more
7. being charged for the forwarding part of the call message notifying user that a transfer is being made If this option is set to Yes callee will see the extension from which call is forwarded otherwise it will see the original caller Calls can be forwarded to other extension numbers Local or Remote and to local voicemail boxes no matter who is calling Voicemail box of the current extension is default Destination Type Calls can be forwarded to other extension numbers Local or Remote and to local voicemail boxes if the line has reached the maximum incoming calls limit Voicemail box of the current extension is default Destination Type Calls can be forwarded to other extension numbers Local or Remote and to local voicemail boxes if no one answers the call Voicemail box of the current extension is default Destination Type In case your line gets cut off or from any reason you cannot connect UAD Phone to system all calls that were supposed to reach you can be redirected to extension voice box number set here Voicemail box of the current extension is default Destination Type 2222 15 2008 2013 VIGIL INC LTD Hong Kong a Follow Me This service rings all provided destinations in a sequence If call is not answered by any of the provided extensions call gets transferred to Last Destination extension which can be Voicemail if Is Voicemail option is selected Tip If placing calls to mobile proper numb
8. leave sound This option will record the conference so that you can download the record file Record conference Yes NOTE You can download the recorded file in Conferences CDR s by selecting a conference and clicking on the Listen button John enters the conference and he is the only one there Don t let J ohn feel alone Enable this feature to play MOH class music files until someone else joins the conference Enable music on Enable MOH Music On Hold if there is a single hold member in a conference John enters the sales conference and Returns the Conference options once is dialed while dials Conference options are played in the conference back e g Please press 1 to mute un mute yourself Present menu Sales conference has this option enabled Announces the number of conference participants to a and is currently empty John enters the new conference member There is currently only 1 conference and hears You are currently other participant in the conference the only person in this conference played back to him Announce number of participants Enable the talker detection which is sent to manager Yes interface and conferences List 2008 2013 VIGIL INC LTD Hong Kong Ea Set talker detection Field Close the conference when last marked user exits Wait the marked user before allowing anyone to talk Set talker optimization Enable All Users Extension Name Admin M
9. the agent e To do a static login dial 200 QUEUE NUMBER 2003001 e To do a static logout dial 201 QUEUE_ NUMBER 2013001 e To do a dynamic login dial 202 AGENT_NUMBER AGENT PIN 2023001 1050 Once a caller is in a queue agent can set any proper mobile or network number to dynamically login into queue by dialing e To doa dynamic callback login do 203 AGENT NUMBER AGENT_PIN EXTENSION 2033001 1050 e To do a dynamic callback logout do 203 AGENT_NUMBER AGENT PIN 2033001 NOTE Agents can login logout from PSTN phones also 2008 2013 VIGIL INC LTD Hong Kong ES Voicemail e Search e Mailboxes e Groups Virtual IPPBX voicemail is an advanced answering machine Although each extension is equipped with a voice mailbox voice mailboxes can be created on its own as well from this location Wigs ya Preferences He p Logout Select language English Select a tenant lad Add Voicemail Q Search VirtualGlobalPhone 5 3 Name Mailbox Domain Extensions DIDs lt Vgp_support 10000 t 201 Conferences Vgp_sumithra 10001 t 201 IVR VGP biling 10002 t 201 Queues vgp_Santhosh 10005 t 201 Mailboxes previous Page lofi next Monitor Reports FAX Search By selecting Search Command search menu will be displayed Searches can be done by Name Email and Extension number Search Name E mail Number Search Field Descript
10. to IAX Last Caller Last Caller x O O Last Caller Field Description Last This service will dial the last extension that was calling you For example dial 149 to hear the extension number and then press 1 to call that number NOTE Access code for this service can be customized through Settings Access Codes Caller 2008 2013 VIGIL INC LTD Hong Kong o Call Filters amp Blocking This service filters and blocks all incoming calls based on a set of rules For example calls can be filtered based on whether they are anonymous belong to specific caller or telemarketer Tip Access code for this service can be customized through Settings Access Codes Call Filters amp Blocking Caller Number Destination Type Destination Anonymous callers Do Nothing Options Telemarketer block use Ho aA Save lt a Go back Call Filters amp Blocking Field Description Example Anonymous caller or when you click on PLUS sign you will have a new line in which you could set a number like 062123456 Caller Anonymous caller or defined number which Number y will be sent to Destination If chosen type is Always Busy once the extension set in Caller Number dials in Busy signal will be heard Destination Type of the destination to where the call Type with Caller Number will be directed NOTE Any number of callers can be added by clicking on the plus icon This is where you enter
11. your voicemail extension from Yes No N A the directory list Rather then just falling into Voicemail it is recommended to set i Number of rings played to caller the number of ring sounds played to caller Rings to before a call is allowed to enter answer he Voi 7 Sa the Voicemal NOTE By default this field is empty which means that there isn t going to be any ringing Caller will fall into Voicemail deu Je a Caller is to leave a voice message to John It hears ot at home Voicemail ee eee to caller This right now Adding 1 to this field will add one second pause Delav Seo TEE hanes ved file before the message is played So now new callers will hear the y roble Kee Ue Et greeting message without the first part being cut off l am not at i p home right now a E Set the correct date and time Some countries prefer time format in mm dd yy or dd mm yy format for message envelope format Select among the available options Disk Space Used By Voicemail Recording With continuously tone 60 seconds e wav49 91 0kb e wav 863 0kb e gsm 91 0kb With continuously silent tone without sound 60 sec e wav49 0 38kb e wav 3 0kb e gsm 0 32k b 2008 2013 VIGIL INC LTD Hong Kong ES Monitor Here you are able to monitor all the extensions of your company Extensions Refresh Interval Protocol Status Letter 10sec Update AL AL AL Sort Q Monitor Transfer Hana etais reboot Name
12. 01 John 10000 04 Dec 2008 11 59 57 00 00 10 00 00 10 Answered D E Cindy 10001 John 10000 04 Dec 2008 11 59 45 00 00 09 00 00 09 Answered D T Cindy 10001 John 10000 04 Dec 2008 11 59 33 00 00 09 00 00 09 Answered D E Cindy 10001 John 10000 03 Dec 2008 16 03 37 00 00 28 00 00 28 Answered D E Cindy 10001 301 03 Dec 2008 12 21 13 00 00 03 00 00 03 Answered O John 10000 Cindy 10001 01 Dec 2008 15 56 54 00 00 33 00 00 33 Answered D E previous Fage i of 1 Go next 2008 2013 VIGIL INC LTD Hong Kong ES CDR Field Description Example Extension number the call was made If call was made from extension 1001 to extension 1004 1001 proni from is displayed here If call was made from extension 1001 to extension 1004 1004 is displayed here To Extension number the call was made to Date Time Date and Time when the call was made 04 Oct 2006 10 44 10 Duration Call duration time in hh mm ss format 00 12 45 Billing Time billed by the system 00 12 45 Depending on whether a call was answered or not this field value may have the following content Status Displays the call status e Answered e Not Answered e Busy e Error This icon is displayed once a call is I recorded and Delete or Listen enhanced service is active a This is a box used with the CDR commands to select a desired call Search Filter Start Date End Date From aug 1 2008 BE laug 31 7008 E Destination s A oa aT Start Time End Time Fro
13. 13 VIGIL INC LTD Hong Kong ES Add Edit IVR Field Description Example Name pE Unique IVR identifier name This name will be displayed once IVRs are accessed Number Unique network IVR number This number is to be dialed in order to access the IVR Once user enters the IVR a greeting with instructions is played e g Welcome For Sales Press 1 Select the greeting file played by this IVR here Greeting Greeting sound file NOTE Kindly contact your sales person or write an email to support virtualglobalphone com to record your personal greetings Virtual IPPBX works with two type of IVRs Single and Multi digit ones Single digit IVR is used for small range of options 0 9 Multi digit IVR support between 10 9999999999 and is shared with all Multi Digit IVRs IVR Type Set the proper IVR type Once a greeting message e g Press 1 for Sales is played to user provide the valid destination where the call is to go to once 1 is pressed If John from sales department is to be dialed select Extension in this field If you wish to provide additional options to caller you can point him to another IVR with its set of options by selecting IVR here Set the proper destination for Destination each digit pressed This field further describes the Destination field In case Remote Access or Queue are Extension selected under Destination a predefined options will be available for selectio
14. AV wav and gsm the Browse utton upload a custom message and se ect it under files only greeting message Contact support virtualglobalphone com Reset l Winavailabie Reset current unavailable To reset current unavailable message click this button The message message message will be deleted from the filesystem Upload the custom busy message Busy message supports WAV wav and gsm files only If the default busy message does not suit your needs click the Browser button upload a custom message and select it under greeting message Busy message Reset Busy To reset current busy message click this button The message will Reset current busy message message be deleted from the filesystem Once the caller reaches the voice mailbox instructions on how to Skip Skip the instructions telling users i leave voice message are played You are encouraged to set this instructions how to leave a voice message option to Yes all the time Should the voice message be Caller leaves a voice message to John With this option set to Yes Attach attached and sent along with the notification email John gets will have a voice message attached to it notification email so John can listen to it without signing in to his voice mailbox Should the voice message sound file be deleted form the Caller leaves a voice message to John With this option set to Yes Delete After E oo ae des filesystem after sendin
15. Extension IP Status User Agent On Call Channels ha yop Santhosh SIP 10005 59 90 236 179 5063 Online 226 ms Yealink SI Please select VGP_billing SIP 10002 Cine Please select ha Vap_sumithra SIP 1000 1 59 90 236 179 1061 Online 156 ms Grandstrea Please select Vgp_support SIP 10000 Offline Please select Monitored extensions are displayed in real time with the following details Extensions Field Description Example Name Name of the user extension is registered to Peter Doyle Protocol used by the extension Extension network Extension number SIP 2002 IP IP address port UAD Phone registers from 192 168 1 1 5060 UAD Phone network status Online Offline Status ping time Online 56ms Offline User UAD Phone Brand Version Grandstream 101 Agent Is user participating in conversation at this On Call moment Yes No Shows the current channels available Used with Channels Listen Transfer Hangup and Details commands SIP 1111 1de6 Bridged Call If you click on an IP address it will open up a new window showing phones web interface if it has one enabled i Tip 9 Certain call actions such as transferring calls hanging up etc can be performed on active calls as well 2008 2013 VIGIL INC LTD Hong Kong ES Search Refresh Interval Protocol Status Letter Search Field Refresh Interval Protocol Status Le
16. Fi Delete IP Phone Soft phones UAD from the system 3 1 1 2 Add Edit Extension Procedure of adding a new system extension is divided into two steps In first step UAD Phone type and extension location needs to be provided Tip By default Single Extension will be created Advanced Options offer the facility to add multiple extensions as well For more information check the Adding Multi Extensions chapter Extensions Add PA Advanced Options UAD Please select ca Location Please select w lt a Go back w Next Add Edit Extension Field Description Example UAD User Select the model of new system UAD Phone In case that UAD Phone is not listed here navigate to Settings UAD Edit desired UAD Phone and set its Status to Active Now that UAD Phone will be available in this list Agent Device Linksys SPA 941 Select the location of new UAD Phone Location refers to Location whether UAD Phone is in Local LAN or Remote Local Remote WAN network 2008 2013 VIGIL INC LTD Hong Kong 6 In second step basic UAD Phone information is set Extensions Add General Extension 10009 Name E mail Authentication Permissions amp m Secret iyg y37F A8I Very Secure 100040 PIE 2555 y Tip lt a Go back Since this is an extension on a business phone system Tennant you will see that Username is prefixed with tenant code which is requi
17. T amp IX Tree are Actions and Selections Action or Selection can Gry Start Recording 44 be added by clicking on a plus icon and also can be deleted by clicking on delete button right by it Play Sound O greeting default attendant p a Selection ate Actions are items that are going to be executed when Selection 1 666 amp amp 1x user enters IVR in order in which they are placed in eer TTR the list Actions can be added by clicking on the plus z button Selection 3 102 P x F Selection 4 102 amp Arrows pointing up or down are used to change the Selection 5 666 pR order of items which is very important for Actions but E aai ty non important for Selections Clicking on the up arrow i on an action puts that action in front of previous item CF Selection 7 103 gt l or clicking on down arrow puts that action after the Cf Selection amp 104 pg next item Cf Selection 9 105 Lx CF Selection 0 777 M Iz 2008 2013 VIGIL INC LTD Hong Kong EE IVE Tree Actions Add Action Dial Local Extension Options Extension 303 y y Odd Action Available actions Field Description Example Dial Local This option lets you to dial local extension which is set in 303 Extension Extension field when action is executed Dial Remote This option lets you to dial remote extension which is set in naati 404 Extension Destination field Dial Voicemail Enables you to leave a vo
18. TIFF From RSID Destination Date Time Pages Size Sent C 70g 305 03 Mar 2008 15 49 00 405 of 10 Jan 2006 17 10 41 1 C 405 00 16 Nos 2007 10 15 15 1 F 405 601 16 Nov 2007 10 11 23 1 d 405 601 16 Noy 2007 10 10 03 1 C 70g 405 16 Mov 2007 10 14 09 1 C 2008 2013 VIGIL INC LTD Hong Kong a Received Faxes Field Delete Download PDF Download TIFF From Destination Date Time Pages Size Sent L Description With Delete button you will remove selected fax from the list Download selected fax as a PDF file Download selected fax as a TIFF file Extension number fax was sent from Email address attached fax was sent to If Extension number is displayed here fax is sent to email address associated with the extension Date Time was was received Number of pages in received fax Fax size in KB Shows whether fax was sent remotely or not Box used for download delete fax actions Example 032445231 email domain con 1001 04 May 2007 12 48 12 1 14KB Red icon indicates local and green one indicated remote fax destination Select this box and click Download button to download selected fax 2008 2013 VIGIL INC LTD Hong Kong sa
19. Tree Action as o Selection If you click on Edit button you will get Edit Properties dialog where you can edit this VRs properties IVE Tree Actions Edit Properties Test Tree 777 T Options Mame rest Tree y Extension P77 y Number of rings Response Timeout s y Digit Timeout p D Selection Timeout E y Direct access Disabled Local dialling Wen A Save properties 2008 2013 VIGIL INC LTD Hong Kong ES Edit Properties Field Description Example Name IVRS name Test Tree Extension IVRs extension number 777 NumBEr 9l Number of rings before caller enters the IVR 4 rings Response Time period in seconds during which an IVR option must be 4 Timeout dialed by user Useful when Local dialing is turned on Digit Timeout in seconds during which new digit must be dialed 1 Timeout Useful when Local dialing is turned on Selecnon Timeout in seconds during which selection must be made 3 Timeout This option if turned on disables direct access to this IVR Direct access This means that this IVR can be accessed only through other IVR Local dialing Enable user to dial local extensions while inside IVR Button Delete of course is used to delete given IVR Save button must be pressed every time a change has been made so it could take place Actions amp Selections IVR Tree Action gE e e v e As you can see on example picture main part of IVR lag Wait 4
20. VIGIL INC LTD Hong Kong a O O ee 3 DI Ds Search CSV Upload Download Add DID Advanced Options DI Ds in Slaves Edit DID DI Ds are used to point all incoming calls that come over trunks to specific system destinations s Help Logout Select language English Search DID Channel Provider Trunk Destination Status Extensions RENE _ SSE M Active A Conferences Ee ae 0 ae Active IVR Queues pus vigil CE Er Active Taree previous Page lof 1 next Monitor Reports FAX DIDs Field Description Example DID number or a PSTN channel slot DI D Channel 1000 1 number Provider VirtualGlobalPhone VIGIL Provider name INC Trunk Trunk used by a DID Your SIP ID Trunk destination and destination Network User 5000 network number Destination Status DID status Active lnactive Click to edit the DID fa Edits the DID configuration configuration Click to delete a DID from the F Deletes a DID from the system system 2008 2013 VIGIL INC LTD Hong Kong ES Search By selecting Search Command search menu will be displayed Searches can be done by DID value Trunk name Provider name and Destination value Search DID Destination C Country C State C City F Area Code Search Field Description Example Search Provide a search phrase here and hit enter to filter the Search phrase records DID Should search filter be applied to DID values Check the box to search
21. Virtual IPPBX Administration Guide _ Incorporated Limited 2008 2013 2008 2013 VIGIL INC LTD Hong Kong ae 1 Introduction Virtual IPPBX Administrator Guide Virtual IPPBX system is a scalable telephony solution featuring a range of traditional telephony and emerging VoIP technologies The creation of a national global voice networks in addition to a complete range of Analog Digital and VoIP channels all fully supported Functionality includes Voicemail IVR ACD Queues Real time all recording monitoring Conferences Auto Provisioning Music on Hold and much more 2008 2013 VIGIL INC LTD Hong Kong 2 Login In order to login into the online self care point your browser to www pbx virtualglobalphone com Site Manager Fou are curently using SSL Please enter your details below Password PIN VirtualGlobalPhone NON VOF SERVICE AT YOP PRICE Email Email address used for signup Example mike domain com Password PI N Password will be sent along with the welcome email Example 44 3Th 2008 2013 VIGIL INC LTD Hong Kong ao 3 Administration Interface Following menus will be explained here Extensions DIDs Conferences IVR Queues Voicemail Monitor Reports Fax Preferences Help Logout Select language English Release 2 2 1 0 Users 1 System Date 13 Jun 2010 03 Select a tenant Add Extension Q Search Running VirtualGlobalPhone s
22. al Call Forwarding can be customized through Settings Access Codes 2008 2013 VIGIL INC LTD Hong Kong ES Call Forwarding Unconditional Destination C Busy Destination E Mo Answer Destination C Line Unavailable Destination Options Play Call Forward message Call Forwarding Field Play Call Forwarding Message Allow ES Calleri D Unconditional Busy No Answer Line Unavailable Destinations Timeout Timeout Timeout Timeout Timeout yes No Allow ES CallerID yes No A Save lt a Go back Description Notify users of a transfer being made Allows a callee to see the call as if the current extension is making it Forward all incoming calls Forward all incoming calls if the extension is busy Forward all incoming calls if the extension doesn t answer the incoming call Forward all incoming calls if the line is unavailable In this field you will enter destinations to which you want to forward current call depending on your extensions state You can enter multiple destinations for each state but they need to be separated by timeout seconds meaning that when first extension in list hasn t answered in timeout seconds next one is ringing and so on Ringtime in seconds After that current destination will stop ringing Example If this option is set to Yes the caller would hear a Please wait your call is being forwarded You re not
23. arch VirtualGlobalPhone anil Search system gt es Name i E mail 9 Extension 7 MAC DIDs Conferences Name Extension User Agent Status Protocol a G vo 10000 Generic SIP Active SIP EX Queues Ba oh iii 10001 Generic SIP Active SIP Voicemail 8 i td x Monitor F h 10002 Generic SIP Active SIP fal ci hs gt 10005 Generic SIP Active SP EX FAX previous Page iof i next 3 1 1 System In this you will find below functionality Search Add Edit Extensions Advanced Options 3 1 1 1 Search System extensions lists all local and remote UADs Phones connected to the current tenant with the following details led Add Extension A Search Name Extension User Agent Status Protocol a John 10000 AASTRA 53i Active SIP fa F 3 Cindy 10001 feneric SIP Active SIP fa ix 3 Paul 10002 feneric SIP Active SIP H x T Jessica 10003 feneric SIP Active SIP H F Q Denis 10006 Snom 320 Active SIP EX ia ha Lite 10007 a Lite Active SIP fa F previous Page 1 of 1 next 2008 2013 VIGIL INC LTD Hong Kong so Field Description Example Name Full name of the user device is registered to Peter Yu Extension IP Phone Soft phones UAD extension number 1111 User Agent IP Phone Soft phones UAD type Sipura SPA 841 Status IP Phone Soft phones UAD system status Active Inactive Protocol Protocol used by the IP Phone Soft phones UAD SIP IAX Edit IP Phone Soft phones UAD configuration
24. arked Talk Only Lstn Only Exit Exit Digit Description Closes the conference once the last marked user exits no matter how many participants are still active in the conference conversation their calls get immediately dropped Disables the conference conversation until the marked user enters the conference Treats talkers who aren t speaking as being muted meaning no encode is done on transmission and received audio that is not registered as talking is omitted causing no buildup in background noise With this option you will allow all users to enter a conference The extension number of the user that you have added to the group The name of the user that you have added to the group Sets the admin conference mode If this option is enabled conference calls coming from the extension will be treated with admin privileges Sets the marked conference mode If this option is enabled conference calls coming from the extension will be treated with less then admin but higher then regular conference participants privileges Sets the talk only conference mode If this option is enabled conference calls coming from this extension will be allowed to talk only no voice will be heard on the UAD Phone Sets the listen only conference mode If this option is enabled conference calls coming from the extension will be allowed to listen only no voice will be sent from the UAD Phone If this option is enabled user
25. ation Deletes a voice mailbox account from Click to delete a voice mailbox from the system the system Tip Edit and Delete commands will be disabled for users with the system extension Their voicemail settings are edited via self care or by editing their extension Voice Mailbox Access In order to access custom voice mailboxes from any Virtual IPPBX extension dial 124 VOICE MAILBOX NUMBER For example 124 2000 2008 2013 VIGIL INC LTD Hong Kong 45 Add Edit Voicemail Clicking on Add Voicemail Edit Voicemail will open voicemail screen shown below Yorcemail Add General Mailbox Name PIN E mail Send E mail ves uo Nia Pager e mail PO Greeting message Unavailable Unavailable message Browse Reset Unavailable message vas no nid Busy message Browse Reset Busy message Ho Ma T Skip Instructions Ho NA Ma PRES Attach Ho T Delete After E mailing No Say CallerID Mo Allow Review mode Ho Ma T MIA Allow Operator T Operator Extension Play Envelope message Hide from directory Rings to answer Yoicemail Delay Timezone Please select y Save lt a Go back 2008 2013 VIGIL INC LTD Hong Kong 460 Add Edit Voicemail Field Description Example Mailbox Unique network voice mailbox Set this field to 5001 for example Now in order to dial into this extension
26. bs IF all destinations fail after Timeout Last Destination will be called aA Save lt a Go back Group Hunt Field Description Example Enabling this option for extension Destination Local Proper Mobile numbers to be 1005 and setting some Destinations dialed will ring them all for Timeout seconds Timeout Time in seconds all destinations will Ring time in seconds ring This service can be assigned Dial Options iti i p Additional call properties additional call properties such as allowing the called party to transfer the call etc Last The last destination number dialed Set this field to 1005 If none of the Destination if none of the Priority numbers priority extensions answers answers the call extension 1005 is dialed Select whether or not Last Is Voicemail Yes Destination is a Voicemail box 2008 2013 VIGIL INC LTD Hong Kong e Speakerphone Page Speakerphone Page Field Description Example Enter This ee Le Set this field to 1000 1001 1002 for example Now dial 399 Extensions 1000 1001 1002 will extensions the message transmit be paged If UAD Phone supports it the call will here to multiple phones by dialing 399 automatically go to the speakerphone otherwise it will just ring Speakerphone Page Enter extensions here Comma Separated Save lt a Go back Example Set this field to 1000 1001 1002 for example Now dial 399 Exte
27. button W Set destinations manually All destinations are set There are no destinations permissions to configure Manually destinations are set through the following groups e Remote E164 PSTN destinations Virtual IPPBX A to Z Local All destinations within the system network Extensions IVR Queues Conferences Other Networks Other Business phone networks we are connected to W o Allow all destinations ef Show allowed destinations Remote Destinations Local Destinations Other Networks Routes abedefghijktIimno pgrstuy w Destination Group Special Service 48 States Toll Free Alaska Hawai 2008 2013 VIGIL INC LTD Hong Kong CN Possible extension permissions to destinations are y e Authorized Se PIN Required e Not Authorized Enhanced Services In this chapter we will cover Enhanced Services sorted by priority e Caller ID e Call Picku p M 01 Caller ID c OR 4 L Edt e Last Caller F 02 Call Pickup No Access Call Filters amp M 03 Last Caller Cc ew r Blocking F 04 Cal Filters amp Blocking C Ey OP Edit e Do Not Disturb M 05 Do Not Disturb s ow D Edit e Call Forwarding z Follow Me MW 06 Call Forwarding 7172 i Ey r ae Edit e G rou p H unt M 07 Folow Me C Ey ae Edit e Speakerphone Page F 03 Group Hunt Cm OW Edit e Directory BLF List D SS 399 aw re D Edit s S peed Dial W 10 Directory BLF List C ow edit Web Callback
28. calls to agent X Set this field for agent X to 1 and for agent Y to 2 Once a skill is set for an agent you can see it in the members list separated by a comma SIP 1001 John Doe 1 Prioritize which members are called by the Skill Set system more often Higher the skill equals less calls assigned to the agent If you would like a local user John Doe to Add Aaent Assigns one of the available agents to a answer the queue calls select his name from g queue members list the agents list and click this button John Doe will be assigned to queue members list If user John Doe is assigned to answer the queue calls with all calls trying to go to him Members pee Oren MENEE ARENE NEEE first skill set 1 SIP 1001 John Doe 1 is calls displayed among other users extensions agents and agent groups If user John Doe is no longer to answer the queue calls just select his name from the members list and click his button Removes user agent or agent group from REMOVE gene the queue member list 2008 2013 VIGIL INC LTD Hong Kong ES Tip Static Login Agent can login logout from his extension only and stay logged in until the static logout number is dialed by the Agent Dynamic Login Agent can login from any extension and stay logged in as long as the connection is not hangup by the Agent Dynamic Callback Login Agent can login from any extension and stay logged in until the dynamic callback logout number is dialed by
29. d Conference Group button you will be able to add a new Conference Group 2008 2013 VIGIL INC LTD Hong Kong 290 Edit Conference Group General Group Name staff Options Announce user joinjleave M Quiet mode 7 Record conference Enable music on hold 7 Present menu Announce number of participants _ Close the conference Wait the marked user C Set talker detection when last marked user exits before allowing anyone to talk Set talker optimization Users ME Enable All Users Extension Name Admin Marked Talk Only Lstn Only Exit Exit Digit dh 108 John Crichton C C E E CO CO RUE A Save a Go back Add Conference Group Field Description Example Group Name Unique Conference Group name Staff John dials 1001 sales conference and is asked to say his name and to press the key Of course he says John and presses the key At the same time all conference members will hear J ohn has entered the conference When John leaves all conference members will hear John has left the conference message If this option is checked enabled all new conference Announce user members will be asked to say their name and press join leave the key before they enter the conference This name will be recorded and played to other conference members when caller joins leaves the conference If this option is checked enabled conference Quite mode members will not hear the enter and
30. d callers are played various MOH Music On Hold sound files latente Preferences Help Logout Select language English Select a tenant led Add Queue Search VirtualGlobalPhone manaki Der Extensions Name Number DIDs ga Management 10008 Conferences s previous Page 1of1 IVR Voicemail Monitor Reports FAX This screen lists all system queues with the following details Ek Add Queue Q Search Hame Number A Lobby 1011 EW x Gal Sales 1015 la ist Gq Dev 1016 E Lx back Page lofi next Queues Field Description Example Name Queue name Patience Number Queue network number 1001 A Edits the queue configuration Click to edit queue configuration F Deletes a queue from the Click to delete a queue from the system system 2008 2013 VIGIL INC LTD Hong Kong CE Search By selecting Search Command search menu will be displayed Searches can be done by Name and Number Search Name Number Search Field Description Example Provide a search phrase here and hit Search Search phrase enter to filter the records Should search filter be applied to queue names Check the box to search queue names Name Should search filter be applied to queue numbers Check the box to search queue numbers Number Add Edit Queue Clicking on Add Edit Queue will open standard options shown below Queue Edit General Agents Queue Name Management All Agents
31. destination to which you want to direct calls if suitable Destination type is chosen like Call Forwarding or 1008 or lt Simple 2 gt Voicemail Also if type was Ring tone then you could set Custom ringtone for known UAD registered on this extension Telemarketer Yes No block Set to Yes to block the telemarketer calls When a call comes in it is handled in a way defined by Destination Type select box For Anonymous callers 2008 2013 VIGIL INC LTD Hong Kong Fol Destination Types Field Description Example Incoming call is forwarded to given number in CAR TONN aJ Destination field Dies fo ace To reach you Anonymous caller must set his Callerl D Always Busy You are always busy for anonymous callers Voicemail Anonymous caller is forwarded to given extensions 2000 voicemail Not in Called number is Not in service service With this option it is possible to set custom ring tone Look down for Ring Tone for anonymous callers or known ones too examples For specific extensions Destination Types Field Description Example Call Forward Incoming call is forwarded to given number in ae 1000 Number Destination field No Answer Incoming call isn t answered You are busy for incoming call from this Bus y extension Incoming call is forwarded to given extensions Voicemail 2000 voicemail Not in service Called number is Not in service i With this option it is possible to set custom Look
32. down for Ring Tone i ring tone for this caller examples 2008 2013 VIGIL INC LTD Hong Kong ES Do Not Disturb This service temporarily redirects all incoming calls to set destination number For example if you wish not to be disturbed you may activate this service Set Destination Voicemail enter 1000 in the field bellow and set Duration 1 This will redirect all calls coming to your extension to voice inbox of the extension 1000 Do Not Disturb Do Not Disturb Temporary Not Active Duration hours we save lt a Go back Do Not Disturb Field Description Example Do Not Disturb Activate the DND service This service can be set only ona temporary basis Select Temporary to activate it Destination Destination toibe dialed onte Select between Voicemail or Call forward If i Voicemail is set then in the field bellow type the DND is enabled voice mailbox number 1002 for example Duration i i i i TME 4 OU ENE cca Set 1 to enable the service for one hour be active for Call Forwarding This service forwards calls to other extensions depending on extension response status For example calls can be forwarded to other extensions local remote or voice boxes unconditionally or only if extension is busy when nobody answers the call or when line is unavailable If none of the destinations answers call is then directed to extensions voicemail Tip Access code for Uncondition
33. ection Options for digit 1 Default CallerId Language Queue Priority 1 10 Ki SAVE Options for digit Field Description Example Sometimes it is useful to know from which IVR the call is coming from By settings Lobby IVR here all calls coming through this IVR will display Lobby IVR on phone display To show the actual phone number along with our data use CALLERID with our text e g Lobby IVR CALLERID This will display Lobby IVR 55528790 on our phone display where 55528790 is the phone number of the person calling us Caller ID Overrides the incoming Caller ID with custom information Language Language used for this choice us If selected destination is a queue this is Queue where you set your priority in regards to Priority other callers in that queue with 1 being highest priority 2008 2013 VIGIL INC LTD Hong Kong ES IVR Tree IVR Tree is a special form of IVRS where creation of particular IVR is more graphically oriented than it is with regular IVRs I R Tree Select an IVR WR Actions Please select hi kh Create IVA Tree 4 Please choose ITR Add Edit IVR When you click on Create button you will be asked to enter IVR name and number after which IVR will be available for editing After you ve created or selected existing IVR you can edit it IVR Tree Select an IVR IVR Actions Test Tree 777 laren Create VE Edit F Delete A Save IVE
34. er 10003 EX Ix Page 1of 1 next Number 1004 j F 1014 La Page iof i next Example Welcome 1010 Click to edit IVR configuration F Deletes an IVR from the system Click to delete an IVR from the system 2008 2013 VIGIL INC LTD Hong Kong o Search By selecting Search Command search menu will be displayed Searches can be done by Name and Number Search Name Number Search Field Description Example Search Search phrase Provide a search phrase here and hit enter to filter the records Name NOUA SEACA LES dere p ped TO Check the box to search IVR names IVR names Should search filter be applied to Check the box to search IVR numbers IVR numbers Number Add Edit IVR A click on Add Edit button will open standard IVR options General Tip Make sure to create a greeting sound before adding a new IVR You may create one by dialing 301 from your UAD Phone or by uploading a custom sound file from your computer through System Sounds Number 10009 Greeting Please select Please select EE we Options Please select oe Options Please select OO ae Options Please select OO i Options e select OO Options Please select OO we Options Please select OO oe Options Please select OO ae Options Please select RE pa Options Please select OO ae Options Please select OO ae Options A Save lt a Go back 2008 20
35. er it may take 2 3 seconds until call is placed over Zaptel Follow Me Destination Timeout LOU 30 Options Dial options Last Destination Last Destination Is Yoicemail A If all destinations fail after Timeout Last Destination will be called oA Save lt a Go back Follow Me Field Description Example Destination Local Proper Mobile numbers to be dialed 1005 1006 1007 1008 Time in seconds destinations will Timeout ring If the call is not answered g during this period it gets transferred to next priority number This service can be assigned Dial Options additional call properties such as Additional call properties allowing the called party to transfer the call etc Last The last destination number Set this field to 1005 If none of the Destination dialed if none of the Priority extensions answers extension 1005 numbers answers the call is dialed Select whether or not Last Is Voicemail Yes Destination is a Voicemail box 2008 2013 VIGIL INC LTD Hong Kong aa Group Hunt This service rings all provided destinations at the same time If call is not answered by any of the provided extensions call gets transferred to Last Destination extension which can be Voicemail if ls Voicemail option is selected Group Hunt Destination 108 104 Options Timeout 20 Dial options Last Destination Last Destination 101 Is oicemail MW
36. extensions 1000 and 1001 are in conversation Select this button and type 1005 into popup window Extension 1005 will ring and once the handset is picked up active conversation will be heard Let s say that extensions 1000 and 1001 are in conversation Select one extension e g 1000 under Channels and click this button Type 1005 into popup window Extension 1001 will be transferred to extension 1005 Let s say that extensions 1000 and 1001 are in conversation Select one extension e g 1000 under Channels and click this button Conversation between these two extensions will be terminated Let s say that extensions 1000 and 1001 are in conversation Select one extension e g 1000 under Channels and click this button New popup window will open with more details about the ongoing call 2008 2013 VIGIL INC LTD Hong Kong ES General gt Elapsed Time OhOm9s Indirect Bridge PBX Ka Context default 2008 2013 VIGIL INC LTD Hong Kong ESS Reports Reports display detail records of all Virtual IPPBX calls system action logs CLI messages and SMTP logs Want Preferences Help Logout as sa Q Search Filter Q Listen 9 Call Print E mail VirtualGlobalPnone From To Date Time Duration Status F Extensions DIDs eS 15 Jun 2010 14 58 31 00 05 11 Answered D Conferences _ Sn let a ES SSERTUTSSESSED 15 Jun 2010 14 57 55 00 05 47 Answered O E IVR 30 01
37. f Search Q Ring Groups FF Name F E mail Extension MAC DIDs Conferences Name Extension User Agent Status Protocol IVR Vop_support 10000 Generic SIP Active SIP W Queues A Vgp_sumithra 10001 Generic SIP Active SIP Voicemail 8 P zi as Monitor vGP_billing 10002 Generic SIP Active SIP W Reports vgp_Santhosh 10005 Generic SIP Active SIP W ix FAX previous Page lofi next Menu Description Applications Applications menu provides access to all applications site settings SM settings Menu log out and help links Virtual IPPBX Clicking on Virtual IPPBX will display its menu showing all available sections Help A link to help documentation Logout This link allows user to log out Menu Description Virtual IPPBX Virtual IPPBX menu is located on the left and it displays all administration sections menu available Data Area Data are displays all results from various actions performed System System actions status on the top right allows viewing of the system status and Actions Menu performing of start stop and restart actions on one or more servers 2008 2013 VIGIL INC LTD Hong Kong aoo 3 1 Extensions Extensions are associated with all IP Phones Soft phones registered to the current business phone systems In this you will find two submenu functionality System Ring Groups MELINE Preferences Help Logout Select language English Select a tenant Eh Add Extension se
38. for PIN before monitoring other extension o No Access Don t monitor this extension but leave it in the Monitoring window Permission Sets the way monitored extension is accessed Monitor Conferences This option enables you to enter 500 Access Code followed by non delimited list of conferences numbers which you want to listen to while in the same time you would not be able to talk to any of them If you want to speak to one of the conferences you will type and then one of the conference numbers that you are already listening to Typing 0 will reset the situation so you will not be able to talk to any of the conferences again unless you use access code 2008 2013 VIGIL INC LTD Hong Kong o 2 Ring Groups Ring Groups are used to group a number of UADs Phones into one network destination Each Ring Group is assigned a network number which once dialed rings all extensions assigned to group Lares Add Ring Group Ring Group Extension Destinations Last Destination Accounts 1111 1001 1002 1003 1004 1010 wR Billing 1001 1002 1003 1004 A Customer Services 3333 1001 1002 1003 1004 pa a x Table 3 41 Ring Groups Field Description Example Ring Group Ring group name Accounts Once user dials this number all Extension Ring group extension number destinations assigned to ring group will ring e g 1111 Once a ring group number is dialed all destinations set here will ring at the same
39. g it as an voice message will be deleted after sending it as an attachment to mailing attachment to user s email John s email address address Should extension number which Say Calleri D left the voice message be announced to mailbox owner With this option set to Yes John will hear from phone number 1004 when checking mailbox for example Allow user to review his voice After caller leaves the voice message and presses additional Allow Review cee kt Mode message before committing it review options are allowed 1 to accept the recording 2 to re permanently to voice mailbox record your message etc 2008 2013 VIGIL INC LTD Hong Kong ES Field Description Example Allow caller to reach the operator Allow ae Once user leave a voice message and presses additional options from the voice inbox by pressing nee Operator 0 including press O to reach an Operator are heard Local extension number that is Once the caller leave a voice message to John and presses 0 to Operator pes dialed once 0 is pressed to reach reach the Operator extension number provided here e g 1001 Extension the Operator will be dialed Announces date and time when Pay Envelope the voice message was left in With this option enabled John will hear First message 11 52 02 Message box Feb 2007 for example when checking his voice mailbox Hide from This option will allow you to hide directory
40. icemail to given extension 505 This option enables you to check voicemail of extension which you provide with your keypad Check Voicemail Go to context Go to given context and extension Context time Extension 222 If Silent recording is turned on user Start Recording Start recording further conversation will not hear the announcement that his call is recorded If the user is about to enter a queue he is going to enter it Bet Queue FOIS with given priority gt Set Language Set language that is going to be used in IVR Use the two letter notation like us Play a sound file which user can select and also set a language for it if the sound file was supplied in several Play Sound languages Also you can set here to accept DTMF tones or keypad buttons during play so you can dial local extensions if that option is enabled in IVR properties Change Calleri D Change users CallerlD John Doe Wait given number of second before IVR continues to Wait 5 execute actions Busy signal Play Busy sound to user Hangup Hangup current call 2008 2013 VIGIL INC LTD Hong Kong a IVR Tree Graph When you click on IVR Tree Graph menu you will get graphical representation of your IVR Tree I R Tree Graph 1 5 Lobby Tree 2008 2013 VIGIL INC LTD Hong Kong ES Queues e Search e Add Edit Queue e Advanced Options Queue is a place where calls are stack up and where they wait to be answered During the waiting perio
41. ing 159 For example with this service enabled you may listen to any call made by extension 1000 for example Simply dial 159 1000 Instant Recording Silent yee No E mail recording C Wes ie Ho oA Save Go back Instant Recording Field Description Example With active Instant Recording service dial 159 anytime during the active call From the point when you dial this code the call will be recorded Silent Should parties in conversation be informed that calls are being recorded With this option you can allow the system to send each recorded file that E mail recording was activated with Instant recording Yes No 159 on the e mail of the extension that has activated it 2008 2013 VIGIL INC LTD Hong Kong a Delete Recordings This service enables user to delete recorded calls via Self Care CDR For example with this option enabled user logs into self care navigates to CDR selects recorded message and clicks on Advanced Delete Recordings Delete Recordings d O Listen to Recordings This service enables user to listed recorded calls via Self Care CDR For example with this option enabled user logs into Self Care navigates to CDR selects recorded message and clicks on Listen button Selected sound file will be downloaded to local computer from where it can be played in preferred audio player Listen to Recordings e x O O Remote Access Th
42. ion Example Depending on which check boxes are selected below Name E mail Number provide corresponding phrase here For example if e mail is selected bellow type some email address here e g email domain com and click the search icon or hit enter on the keyboard Search Search phrase Search voice mailboxes by Check this box and under Search type the user s name or surname and click Name user name the Search icon or hit enter on the keyboard to display results Search voice mailboxes by Check this box and under Search type the user s email address and click the E mail email address Search icon or hit enter on the keyboard to display results Number Search voice mailboxes by Check this box and under Search type the voice mailbox network extension network extension and click the search icon or hit enter on the keyboard to display results 2008 2013 VIGIL INC LTD Hong Kong CE Mailboxes This screen lists all system mailboxes with the following details lags Add Voicemail DN Search Name Mailbox Domain E John 10000 t 300 CT Cindy 10001 t 300 E Paul 10002 t 300 Jessica 10003 300 Denis 10006 t 300 CT Lite 10007 t 300 John Crichton 10008 t 300 previous Page 1 of 1 next Mailboxes Field Description Example Name Full name of the voice mailbox user Peter Doyle Mailbox Voice mailbox extension number 1006 r Edits the voice mailbox configuration Click to edit voice mailbox configur
43. is service enables user access system from remote location For example IVR 1001 has the following options set 4 Remote access Extensions Destination Once remote user enters the IVR through the trunk and DID he will press 4 type in his extension number and PIN number both confirmed with and dial any local mobile or proper number Remote Access Call Monitoring This service monitors active calls in real time For example extensions 1000 and 1001 are in conversation Extension 1005 dials 199 1000 From that moment active call and all other calls made by extension 1000 will be monitored by extension 1005 until 1005 hangs up bed Add extension Extension Permission 1002 W 1000 A x Click Add extension button to add extension to monitoring list 2008 2013 VIGIL INC LTD Hong Kong ao Extension 1000 Permission Access Granted PIN Required No Access y Save changes lt a a Go back Add Edit Field Description Example Extension number that is to be monitored Extension NOTE By typing ALL in this field you ll be able to monitor all Virtual IPPBX extensions If you wish to monitor extension 1000 just provide extension number here If Virtual IPPBX contains hundreds of extensions it would be impractical to type all of them here Instead type ALL to monitor all of them e Access Granted Monitor without providing PIN PIN Required Ask
44. m Status 10 00 00 23 59 59 Please select gt 2008 2013 VIGIL INC LTD Hong Kong 53 Search Filter Field Description Example lick II Cal i tt fiel Start decta seart riiterctart date Click on a sma Calendar icon next to a field Date and select desired date End Click on a small Calendar icon next to a field Select a Search Filter end date Date and select desired date From Select whether you want to search CDRs by Destination s or Destination s or Trunks Trunk from where the call got in To This field points to Destination s or Trunk for which you are Trunk searching ID of the CDR When user selects a CDR ID field shows that CDRs ID If there are problem on the system customer can Le supply support team with problematic CDR ID which helps in 1221447123 66 locating it Start i Time When searching for CDRs this is the start time in the Start Date Time in hh mm ss format like 10 15 30 ns When searching for CDRs this is the end time in the End Date Time in hh mm ss format like 15 20 30 If you chose Destination s in From Select box you will enter e Destination s 1009 From extension from which the call came If your selection was e Trunk Sales Trunk you will have a Select box in this place where you can choose a trunk on the system from which the call came To Here you will enter number of the destination or select a trunk 1007 in which the call ended up Click on a Plea
45. me vam 15 Jun 2010 10 30 31 00 01 58 Answered O r Voicemail a EES 15 Jun 2010 10 30 01 00 02 23 Answered O nrn RE 15 Jun 2010 09 40 01 00 05 14 Answered o n CDR ia Ne 15 Jun 2010 09 38 54 00 06 21 Answered oO nm ds NS 15 Jun 2010 09 37 31 00 00 08 Not Answered E er er aE 15 Jun 2010 09 36 22 00 01 16 Answered SS EE 14 Jun 2010 22 21 32 00 01 21 Answered O nm EE 14 Jun 2010 22 20 27 00 02 26 Answered D EEE eee 14 Jun 2010 21 00 01 00 00 06 Answered ee 14 Jun 2010 19 32 58 00 00 49 Answered D EE 14 Jun 2010 19 32 58 00 00 49 Answered o n ne ee 14 Jun 2010 18 59 14 00 00 07 Answered E se 14 Jun 2010 18 57 58 00 00 26 Answered m Eee 13 Jun 2010 07 15 26 00 00 25 Answered F previous Page 1 of 4 GO next Slave tenants can view CDRs of a calls that were made on them and can t view CDRs from other tenants CDR CDR displays detail records of all calls you received A Search Filter in 2 Call Print E mail iy Advanced Actions LIR F Delete Recording a Download Cy From To Date Time Duration Billing Cost Status Cindy 10001 John 10000 04 Dec 2008 13 42 06 00 00 24 00 00 24 Answered D T Cindy 10001 John 10000 O04 Dec 2006 13 41 20 00 00 44 00 00 44 Answered D E Cindy 10001 John 10000 04 Dec 2008 13 40 54 00 00 18 00 00 18 Answered D E Cindy 10001 John 10000 04 Dec 2008 13 40 41 00 00 04 00 00 04 Answered D Cindy 10001 308 04 Dec 2008 12 00 14 00 00 07 00 00 07 Answered a Cindy 100
46. n com here will transfer all Voicemail notifications Extension PIN and other details to this email Button In this case this value is set to 30010008 t8CIOGVK If PIN for this extension is set to 8474 provide it when asked for it by the Virtual IPPBX when checking your Voice inbox or other Enhanced Services After Extension is created Permissions group will be editable for the administration Do not paste a value to Name and Email fields but please type it in If these values are pasted Advanced options will need to be opened and the system will prompt for missing values e Once extension is created Save amp Email button becomes available This command sends Extension details on provided E mail address 2008 2013 VIGIL INC LTD Hong Kong Fone 3 1 1 3 Search Search bar filters extensions by name e mail and number Search Name E mail Number Search Extensions Field Description Search Search phrase Nam Should search filter be applied to names UADs are registered to E mail Should search filter be applied to email addressed associate with the UADs Number Should search filter be applied to extension numbers Example Provide a search phrase here and hit enter to filter the records Check the box to search the names Check the box to search the email addresses Check the box to search extension numbers 3 1 1 3 Adding Multi Extensions Do email to support virtualgobalph
47. n under this option In the example above we have set the Virtual IPPBX destination In this option we set which destination part is to be dialed exactly If Destination Extension provide the extension number here If Destination IVR provide the IVR number here etc Destination Types Field Description Example IVR Destination for this selection is IVR with number entered into Extension field 401 Destination for this selection is Queue which is selected Queue from Extension select box ee Destination for this selection is Conference with number Conference 500 entered into Extension field Extension When Extension is selected destination for this selection is 198 Extension with number entered into Extension field Voicemail With this option selected you can leave voicemail to 198 specified extension With this option selected you will have the ability to dial an Directory extension by entering first three letters of extensions last name if it is provided Fax to E mail When user chooses this option his fax then can be sent as 222 an E mail to number provided in Extension field When Call External Number is selected destination for this selection is an external number that you will enter in the 004412345678 Extension field Call External Number 2008 2013 VIGIL INC LTD Hong Kong ES When you click on the Options button you will get following window with two or three options depending on Destination sel
48. nsions 1000 1001 1002 will be paged If UAD Phone supports it the call will automatically go to the Speakerphone otherwise it will just ring i Tip Phones by default have 10 seconds to auto answer Directory BLF List Directory is used to enter all extensions that you want as contacts and when used with Busy Line Field enabled phone you can select which of those extensions will be monitored by your BLF buttons on the phone Speed Dial Speed Dial is used with 130 Access Code When you dial 130XX where XX is two digit Speed Dial Code you will dial extension associated with that code Tip This is useful only if you have more then 6 digits in your extensions Browse C5 Upload eh TSY Download Speed Dial Code Xx Speed Dial name Destination 33 Sales John 102 2008 2013 VIGIL INC LTD Hong Kong ES Speed Dial Field Description Example Code XX Two digit code which is entered after Speed Dial Access 22 Code 130 as default Speed Dial aaa a Sales Name Short description of the Destination to which this Code John points Destination 1005 Destination to which this Code is pointing CSV Upload is used when you have all the codes written in simple CSV file in form e Code Name Destination CSV Download is used when you want to download already set Dial Codes in CSV file Instant Recording This service enables instant call recording started anytime during the conversation by dial
49. number voice mailbox simply dial 5001 from any Virtual IPPBX extension Name Full name of voice mailbox owner John Smith Domain Context this voice Advanced feature Leave this field set to default unless you are Domain mailbox belongs to know what you are doing PIN Personal Each voice mailbox has a unique PIN In order to login to your voice eee Four digit number used for voice Identification ae mailbox provide this number once asked for it by the operator e g mailbox authentication Number 1947 Email address associated with the i l 7 l NE nae If john domain com is set here once this mailbox receives a new voice inbox This email is used for Email message notification and attached voice message depending if this NO ree HOMMESHON option is enabled is sent to this email address and audio file attachments Send E mail Whether or not to send e mail to address given above Yes No N A Provide the pager e mail address If john pager com is set here once this mailbox receives a new Pager e mail here message notification is sent to this pager email address Greeting message played to uses Greening before tney are transferred to Mailbox user may choose between Busy and Unavailable message message voice mailbox to leave the message a tie A ev allan If the default unavailable message does not suit you needs click Unavailable message Unavailable message Fea ib load a eal d message supports W
50. one com Authentication These options are used for UAD Phone authentication with the Virtual IPPBX Authentication Username 20 110009 we Secret T7KIL Q9R Average 55 PIN 25 13 y Authentication Field Description Username used by the UAD Phone for the registration with the Virtual IPPBX Username Secret Password used by the UAD Phone for the registration with the Virtual IPPBX Secret Four digit number used for account authorization NOTE This number must always be four 4 digits long PIN Personal Identification Number 2008 2013 VIGIL INC LTD Hong Kong eo Example By default this field is the same as extension network number and cannot be changed In this case this value is set to 1008 By default this field is automatically populated but can be changed to any value If PIN for this extension is set to 8474 provide it when asked for it by the Virtual IPPBX when checking your Voice inbox or other Enhanced Services Permissions In this chapter we will cover e Destinations e Enhanced Services Permissions Destinations o Enhanced Services Destinations These options grant deny certain local worldwide destinations conferences enhanced services or call monitoring to edited extension If the image below is displayed all destinations are allowed for the user extension Should extension permissions be changed click Set destinations manually
51. red for a UAD Phone to register to the system Nevertheless when you register you will be able to dial other users on the tenant with only their number Add Edit Extension Field Extension Name E mail Reset I nclusive Username Secret PIN Personal Identification Number o Description System extension number By default this field is automatically populated but can be changed to any Extension number Full name of the person using the Extension This name is sent in a Caller ID information Email address associated with the extension and used for various system notifications Reset extension inclusive minutes Click on this button and confirm with Yes to reset inclusive minutes Username used by the UAD Phone for the registration with the Virtual IPPBX By default this field is Extension network number and cannot be changed Secret Password used by the UAD Phone for the registration with the Virtual IPPBX By default this field is automatically populated but can be changed to any value Four digit number used for account authorization NOTE This number must always be four 4 digits long Example Setting 1008 here will create new system extension with the same network number By default this field is automatically populated but can be changed to any Extension number Setting Joanna Cox here will show this name on other UAD Phone display when the call is made Setting joanna domai
52. se Select button and select one of the available fields All Answered Not Answered Busy Error Status Search calls by selecting desired call status Tip After making any changes to search filter be sure to click the search icon 2008 2013 VIGIL INC LTD Hong Kong ES Actions In this chapter we will cover e Listen e Call e Print e Email e Advanced Listen Field Description Example Once the Listen icon is displayed next To play recorded calls check the box next to a Listen icon and click Listen to a call record it means that the Listen Browser will prompt you to open the sound file in your favorite specific call was recorded audio player or to download the sound file Tip By default the sound format is available as a gsm file To change the recording format go to Settings Servers Edit Recordings format and select one of the available sound formats e gsm wav e wav49 ogg Call To establish a call between two extensions all you need to provide is the caller EXTENSION number and the DESTINATION extension Destination Please select Field Description Example Caller Extension that will make a call Provide any extension number here 1001 for example To select a destination extension first check a box next to a CDR Destination extension that will be dialed Ne er Destination record This field will display two extensions listed under From by Caller e
53. the extension Email which arrives to specified address will contain both TIFF and PDF versions of the FAX Conferences Search Add Conference Advanced Options Groups Add Conference Group Conferences allow two or more participants to communicate with each other at the same time using voice video or both This screen lists all system conferences with the following details ferences Help Logout Select language English z EA Add Conference Q Search 7 Name Conference Number 4 Extensions DIDS gs1 10007 W ip previous Page lofi next Groups IVR Queues Voicemail Monitor Reports FAX Conferences Field Description Example Name Conference name Sales Development Conference Conference system or 2255 Number network number a Edits the Conferences Click to edit Conference configuration configuration by Deletes a Conference from Click to delete a Conference from F i the system the system 2008 2013 VIGIL INC LTD Hong Kong ES Search By selecting Search Command search menu will be displayed Searches can be done by Name and Number Search Name Number Search Field Description Example Search Search phrase Provide a search phrase here and hit enter to filter the records Name Should search filter be applied to Check the box to search conferences conference names names Should search filter be applied to Check the box to search conference Number conference numbers numbers
54. time e g 1001 1002 1003 Extension numbers assigned Destinations to a ring group Last destination to be called if none of the destination 1010 extensions answers the call Last Destination ry Edit ring group configuration Click to edit ring group configuration by Delete ring group from the Click to delete a ring group from the P system system 2008 2013 VIGIL INC LTD Hong Kong EN Add Edit Ring Group gt Ring Group Ring Group Name Accounts Extension 1111 Notice Enter comma separated list of extension numbers in text box Extensions 1003 Notice If all destinations fail after timeout Last Destination will be called A Save A Save amp E mail lt a Go back Clicking on Add Ring Group or Edit button will open following ring group options Add Edit Ring Group Field Description Example Name Unique Ring group Set Accounts here to create the same ring group name Unique network number associated When this number is dialed all extensions associated parensien with the Ring with it will ring at the same time group Provide an extension list separated by commas here System extensions e g 1001 1002 1003 When ring group Extension Extensions associated with number is dialed all extensions set here will ring at the ring group the same time NOTE If all destinations fail after timeout Last Destination will be called 2008 2013
55. tter Actions Description Time interval in seconds at which data details should be refreshed Filter the data based on the protocol type ALL SIP IAX Sort extensions based on their network status ALL Online Offline Sort extensions based on the user name they belong to D Monitor Transfer C3 Hangup Details Actions Field Listen Transfer Hangup Details Description Listen active conversations Select one of the active conversations under Channels click this button and provide extension number that is to listen active conversation NOTE You may listen active conversations by dialing 199 EXTENSION number as well But no matter which method you listen the calls with the listen service has to be enabled in the enhanced services of the extension that listens the call Transfer a party from the active conversation to different destination Hangup active conversation Display more technical details about the active call Example Select 10 sec in this field for example and click the Update button Select ALL for example and click the Sort button to display both SIP and IAX extensions Select Online for example and click the Sort button to display extensions that are registered online only Select B for example and click the Sort button to display extensions that belong to users whose names start with letter B e g Brown J ames Example Let s say that
56. will be allowed to exit the conference by dialing the key If this option is enabled user will be allowed to exit the conference by dialing any digit Example John marked user enters the sales conference This conference has this option enabled and there are 3 more members participating in the conference conversation As soon as John leaves the conference all other conference members will have their calls dropped and will no longer be able to talk to each other This option is enabled for sales conference There are 3 members waiting for John marked user to enter the conference These 3 members will hear nothing and will not be able to talk to each other until the John enters the sales conference Yes Yes 233 John Crichton No No No 2008 2013 VIGIL INC LTD Hong Kong B IVR IVR IVR Tree IVR Tree Graph IVRs are automated answering machines which guide callers to his destination by providing a number of choices and waiting for a caller response dialed digit MEAE Preferences Help Logout Select language English z VirtualGlobalPhone e DIDs m ay Conferences previous IVR Tree IVR Tree Graph Queues Voicemail IVR lege aane search Name pf Lobby LA Sales ES Dev a back IVR Field Description Name IVR name Number IVR network number ry Edits the IVR configuration Select a tenant __ led ada search Nam Numb
57. xtension a ooh and Destination selected record Tip After setting Caller and Destination extensions click the call icon 2008 2013 VIGIL INC LTD Hong Kong ES Print Check the box next to a call record and click the Print button This action will open a new popup window with the printing interface From VGP_billing 10002 12019053065 VGP _billing 10002 17183218055 Vgp_sumithra 10001 17183218055 Vgp_sumithra 10001 17183218055 Vgp_sumithra 10001 anonymous unknown vgp_Santhosh 10005 Vion hillina Email Provide E mail address where report is to be sent and click OK button to proceed or Cancel to abort the email action To 919739098014 VirtualGlobalPhone 10004 919739098014 VirtualGlobalPhone 10004 919739098014 VirtualGlobalPhone 10004 919739098014 VirtualGlobalPhone 10004 919739098014 VirtualGlobalPhone 10004 VirtualGlobalPhone 10004 VGP _ billing 10002 Please enter E mail address Date Time 15 Jun 2010 14 58 31 15 Jun 2010 14 57 55 15 Jun 2010 10 30 31 15 Jun 2010 10 30 01 15 Jun 2010 09 40 01 15 Jun 2010 09 38 54 15 Jun 2010 09 37 31 15 Jun 2010 09 36 22 14 Jun 2010 22 21 32 14 Jun 2010 22 20 27 14 Jun 2010 21 00 01 14 Jun 2010 19 32 58 4A lin ONAN Please press OK to confirm E mail report 2008 2013 VIGIL INC LTD Hong Kong ES Duration Status 00 05 11 Answered 00 05

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