Milestone XProtect Corporate 5.0 - Intelligent Security & Fire Ltd
Contents
1. ROL Recor 1661 Ponens End Uee emm XProbert Corporate Management Server www milestonesys com 16 Installation Overview Milestone XProtect Corporate 5 0 Administrator s Getting Started Guide 4 Complete the steps outlined in the window Tip Depending on what is already installed on the computer which is going to act as management server you may not need to complete all of the window s three steps The step that currently requires your attention will be highlighted Tip When the management server software is installed you are able to check the state of the management server by looking at the management server icon in the management server computer s notification area See Management Server Service and Recording Server Service on page 35 for more information Step 1 Internet Information Services XProtect Corporate Management Server Installation automatically detects if Internet Information Services 115 is already installed If this step is not available it is simply because 115 is already installed Internet Information Services includes a range of administrative features for managing web servers and web applications and is required in order to run a XProtect Corporate management server If installing on a server running Windows 2008 Server IIS is automatically installed once you click the nternet Information Services step should automatic installation fail it is possib2. Extensibility ASP e ASP NET SAPI Extensions ISAPI Filters www milestonesys com 10 System Requirements Milestone XProtect Corporate 5 0 Administrator s Getting Started Guide 6 Expand and select Security then select Windows Authentication 7 Click OK Computer Running Smart Client e Intel Core2 Duo minimum 2 0 GHz Quad Core recommended for larger views RAM Minimum 512 MB 1 GB recommended for larger views 1 GB recommended on Microsoft Windows Vista e Network Ethernet 100 Mbit or higher recommended Graphics Adapter AGP or PCI Express minimum 1280 x 1024 16 bit colors Disk Space Minimum 500 MB free e Operating System Microsoft Windows 7 Professional 32 bit of 64 bit Microsoft Windows 7 Enterprise 32 bit or 64 bit Microsoft Windows 7 Ultimate 32 bit or 64 Microsoft Windows Server 2008 R2 64 bit Microsoft Windows Vista Ultimate 32 bit or 64 bi Microsoft Windows Vista Enterprise 32 bit or 64 bit Microsoft Windows Vista Busin ss 32 bit or 64 bit Microsoft Windows Server 2008 Microsoft Windows Server 2003 32 bit 64 bit and Microsoft Windows Professional 32 bit or 64 bit Running as a 32 bit service application Software Microsoft 4 0 Framework DirectX 9 0 or newer and Windows Help WinHIp32 exe which you can download from http www microsoft com downloads see http w
3. 25 UPGRADING THE MANAGEMENT SERVER e eene 26 UPGRADING RECORDING SERVERS 26 UPGRADING A MANAGEMENT CLIENT 27 UPGRADING THE SMART CLIENT 4 27 REMOVE SYSTEM 0 27 INSTALL SYSTEM COMPONENTS 29 PART I DOWNLOADING THE 29 PART II INSTALLING THE COMPONENT 30 RECORDING 6 30 RECORDING SERVERS 31 www milestonesys com 3 Contents Milestone XProtect Corporate 5 0 Administrator s Getting Started Guide RECORDING SERVERS CUSTOM 31 SPECIFY RECORDING SERVER SETUP 65 32 MULTIPLE RECORDING SERVER INSTANCES eene enne nnne nnne nn
4. 1 In Management Client s Site Navigation pane expand Security and select Roles In the overview pane s roles list select the Administrators role 2 Inthe properties pane s role settings list verify that the required user is listed 3 If the user is not listed add the required user to the Administrators role by clicking Add below the role settings list Part I Downloading the Installer The following describes the installation process The process is more or less similar for the component types mentioned so replace the component with the XProtect Corporate recording server failover server or the Management Client depending on your needs 1 computer on which you will install the component shut down any Milestone software running If upgrading it is highly recommended that you remove see Remove System Components on page 27 any previous versions of the component before upgrading 2 With an Internet Explorer browser connect to the XProtect Corporate management server at the following address http management server address port installation admin where managementserver address is the IP address or host name of the management server and port is the port number which IIS has been set up to use on the management server www milestonesys com 29 Install System Components Milestone XProtect Corporate 5 0 Administrator s Getting Started Guide This will open the management server s built in w
5. Corporate 5 0 Administrator s Getting Started Guide System Requirements IMPORTANT XProtect Corporate no longer supports Microsoft Windows XP however clients can still be run accessed from computers with Windows XP Professional It is recommended to have the Microsoft Active Directory in place before you install XProtect Corporate If you add the management server to the Active Directory after installing XProtect Corporate you must re install the management server and replace users with new users defined in the Active Directory The following are minimum requirements for the computers used in an XProtect Corporate solution Computer Running Management Server e CPU Intel Xeon minimum 2 0 GHz Dual Core recommended RAM Minimum 1 GB 2 GB or more recommended e Network Ethernet 1 Gbit recommended Graphics Adapter Onboard GFX or PCI Express minimum 1024 x 768 16 bit color Disk Type E IDE PATA SATA SCSI SAS 7200 RPM or faster Hard Disk Space Minimum 50 GB free depends on number of servers cameras rules and logging settings e Operating System Microsoft Windows Server 2008 R2 64 bit Microsoft Windows Server 2008 32 or 64 bit Microsoft Windows Server 2003 32 or 64 bit Furthermore to run clustering failover servers a Microsoft Windows Server 2003 2008 Enterprise or Data Center edition is needed Software Microsoft 3 5 SP1 4 0 and
6. customize what should be displayed on the web page for example if particular language versions of th Client are required in your organization For this purpose you use the Download Manager www milestonesys com 37 Use Download Manager Milestone XProtect Corporate 5 0 Administrator s Getting Started Guide Built in Help System Navigating the Built in Help System You are always able to freely navigate between the help system s contents To do this simply use the help window s three tabs Contents Search and Glossary or use the links inside the help topics PT Contents bui e Contents Tab Lets you navigate the help system based a tree structure Many users will be familiar with this type of navigation from for example Windows Explorer To go straight to the help system s Contents tab click Contents button in the Management Client s toolbar e Search Tab Lets you search for help topics containing particular termsvof interest For example you can search for the term zoom and every help topic containing the termezoom will be listed in the search results Clicking help topic title in the search results list will open the required topic To go straight to the help system s Search tab click the Search button in the Management Client s toolbar e Glossary Tab What is a video encoder What does PTZ mean The Glossary tab provides a glossary of common surveillance and network related terms Simply
7. to do installation troubleshooting 1 Windows Server 2003 clicking the Internet informatio Services step opens Windows built in Windows Components wizard Windows Components Wizard Windows Components You can add of remove components of Windows add remove componer cick the checkbox i EE see what s 1 Services 1 8MB Bl E mail Services at 1 1 MB Servirea T Description Includes 5 mista aon Secs 115 and the Application Server Total disk space required 30 MB Space avaiable on dsk 7 MB pes SS 2 Inthe wizard s Components list select Application Server www milestonesys com 17 Installation Overview Milestone XProtect Corporate 5 0 Administrator s Getting Started Guide Click Details and select Internet Information Services IIS Application Server To add remove component ciek the check box shaded box means that only ol the component wil be To whal s ncluded in component click Details Server Console 00 8 NET 0 0MB network access 0 0 MB nable network DTC access 00 MB Message Queuing 7 0M8 115 Includes Web SMTP and NNTP support along with support for FroetPage Server Extensions and Active Server Pages A
8. Failover Server Installation 23 Important Port Numbers 12 Install Management Server 15 22 23 29 Install System Components 15 21 29 37 Installation Overview 15 Installing the Smart Client 15 25 27 Issue Automatic IIS Installation for Mgmt or Event Server Fails 22 Changes to SQL Server Location Prevents Database Access 23 www milestonesys com 39 Administrator s Getting Started Guide Recording Server Startup Fails due to Conflict 33 L Log in to the Management Client 23 M Management Client 15 35 Management Server Installation Troubleshooting 22 Management Server Service and Recording Server Service 12 17 31 35 Milestone Federated Architecture 1 Multiple Management Servers 1 Multiple Recording Server Instances 32 33 N Navigating the Built in Help System 38 Select 8 Predefined Account 20 21 P Part I Downloading the Installer 29 Part II Installing the Component 30 Prerequisites 25 Product Overview XProtect Corporate 7 R Read Server Service State Icons 36 Recording Server Installation Troubleshooting 33 Recording Servers 30 Recording servers Custom 30 31 Recording servers Typical 30 31 Remove System Components 26 27 28 29 Removing Management Client or Service Channel 28 Removing Management Server 28 Removing Recording Server 28 Index Milestone XProtect Corporate 5 0 S
9. Onboard GFX AGP or PCI Express minimum 1024 x 768 16 bit color e Disk Type SATA SCSI SAS 7200 RPM or faster Hard Disk Space Minimum 10 GB free depends on number of servers cameras rules and logging settings Operating System Microsoft Windows Server 2008 R2 64 bit Microsoft Windows Server 2008 32 or 64 bit Microsoft Windows Server 2003 32 or 64 bit e Software Microsoft 4 0 and Internet Information Services IIS 5 1 or newer Computer Running Log Server e CPU Intel Xeon minimum 2 0 GHz Dual Core recommended RAM Minimum 1 GB 2 GB or more recommended www milestonesys com 9 System Requirements Milestone XProtect Corporate 5 0 Administrator s Getting Started Guide e Network Ethernet 1 Gbit recommended Graphics Adapter Onboard GFX or PCI Express minimum 1024 x 768 16 bit color Disk Type E IDE PATA SATA SCSI SAS 7200 RPM or faster e Hard Disk Space Minimum 10 GB free depends on number of servers cameras rules and logging settings Operating System Microsoft Windows Server 2008 R2 64 bit Microsoft Windows Server 2008 32 or 64 bit Microsoft Windows Server 2003 32 or 64 bit Software Microsoft 4 0 and Internet Information Services IIS 5 1 or newer Computer Running Service Channel e CPU Intel Xeon minimum 2 0 GHz Dual Core recommended e RAM Minimum 1 GB 2 GB or mo
10. Select a Particular User Account 20 21 31 32 Select Predefined System Account 31 32 Servers and Clients Require Time Synchronization 13 Specify Recording Server Setup Parameters 31 32 Step 1 Internet Information Services 17 Step 2 XProtect Corporate Management Server Database 18 Step 3 XProtect Corporate Management Server 19 System Requirements 8 16 25 T Typical 19 U Upgrade from Previous Version 15 25 29 Upgrading a Management Client 27 Upgrading Recording Servers 26 Upgrading the Management Server 26 Upgrading the Smart Client 27 Use Download Manager 37 V Virus Scanning Information 12 Virus Scanning on th Management Server Not Recommended 37 W What s Next 20 Why Clients Require Time synchronization 13 Why Servers Require Time Synchronization 13 www milestonesys com 40 Administrator s Getting Started Guide Index The Open Platform Company
11. Startup type to Manual 7 Click Close Tip With the startup type Manual you can start and stop the XProtect Enterprise Services from a command file To start the XProtect Enterprise Services from a command file create a file named e g startx cmd with the following content net start Milestone ImageImportService net start Milestone ImageServer net start Milestone LogCheckService net start RecordingServer To stop the XProtect EnterpriseServices from a command file create file named e g with the following content net stop Milestone ImageImportService net stop Milestone ImageServer net stop Milestone LogCheckService net stop RecordingServer Management Client 1 Inthe Select installer language drop down box select language to use during the installation In this example we assume that you prefer English 2 Next to appear is the XProtect Corporate Management Client Setup wizard which will guide you through the installation process On the first step of the wizard click Next Select required installation folder then click Next Click Install to begin installation wait while the required components are installed When ready click Finish 9 To get an overview of the Management Client select Launch XProtect Corporate Management Client This will start the Management Client right away Management Server Service and Recording Server Service When the
12. XProtect Corporate installation typically installed a dedicated server See Management Server Installation see Install Manag ment Server on page 15 Once the management server is installed you are able to install key components required by the management server recording server which is used for recording video feeds and for communicating with cameras and other devices The recording server is typically installed on one ot more separate computers rather than on the management server itself See Install System Components page 29 Management Client which is used for configuration and day to day management of the system The Management Client is typically installed on the system administrator s workstation or similar See Management Client Installation see Management 35 Finally you are able to install client software for access to the XProtect Corporate system e The Smart Client is the feature rich client used for access to live and recorded video and other features from the surveillance system The Smart Client Clientsoftware must be installed on users computers See Install and Remove Smart Client see Installing the Smart Client on page 25 for more information Alternatively the Remote Client lets you avoid installing client software as the Remote Client is run straight from the XProtect Corporate system through a browser It does however have significantly f
13. XProtect Corporate management server software is installed you are able to check the state of the Management Server Service by looking at the Management Server Service icon in the notification area of the computer running the management server Likewise when the XProtect Corporate recording server software is installed you are able to check the state of the Recording Server Service by looking at the Recording Server Service icon in the notification area of the computer running the recording server in question The notification area icon also lets you start and stop the Management Server Service Recording Server Service view status messages etc Tip The notification area is also known as the system tray It is located at the far right of the management recording server s Windows taskbar IMPORTANT When the Recording Server Service is running it is very important that neither Windows Explorer nor other programs are accessing Media Database files or folders associated with your XProtect Corporate surveillance setup Otherwise the recording server might not be able to rename or move relevant media files www milestonesys com 35 Install System Components Milestone XProtect Corporate 5 0 Administrator s Getting Started Guide E Unfortunately this might bring the recording server to a halt If this situation has already occurred stop the Recording Server Service close the program accessing the media file s or folder s in question
14. area icon 2 Toremove follow the general removal proced re see Remove System Components on page 27 Right click the XProtect Corporate Recording Server in step 2 of the process www milestonesys com 28 Installation Overview Milestone XProtect Corporate 5 0 Administrator s Getting Started Guide Install System Components If upgrading from a previous version of XProtect Corporate make sure you read the upgrade information see Upgrade from Previous Version on page 25 Installation of the following components is not covered in this section XProtect event server XProtect log server management server see Install Management Server on page 15 and XProtect service channel See installation details for each Read the End User License Agreement on the Product License Sheet enclosed with thetsoftware DVD before installing any part of Milestone XProtect Corporate IMPORTANT As prerequisite make sure of the following During the installation process you will be asked to specify a user account under which the Failover Server Service will run For the f ilover solution to work the failover server has to use the same user account as the recording server Furthermore the user account you specify must have access to your XProtect Corporate system with administrator rights Do the following to make sure of this To verify whether the user account has administrator access to your XProtect Corporate system do the following
15. category and click Uninstall a program o If using Small icons or Large icons view select Programs and Features In the list of currently installed programs right click the required program or service select Uninstall and follow the removal instructions www milestonesys com 27 Installation Overview Milestone XProtect Corporate 5 0 Administrator s Getting Started Guide Removing Management Server XProtect Corporate management servers are most likely installed on a dedicated server To remove follow the general removal procedure see Remove System Components on page 27 Removing Management Client or Service Channel XProtect Corporate Management Client and XProtect service channel are all removed at the computer on which the program or service is installed To remove follow the general removal procedure see Remove System Components 27 Removing Recording Server To remove an XProtect Corporate recording server use the following procedure on the computer on which the recording server is installed What happens to the recording server s recordings During the pro amp ess you will be asked whether you want to keep the recording server s recordings 1 Stop recording server service by right clicking the recording server icon in the computer s notification area also known as the system tray then selecting Stop Recording Server Service NO AM nple recording server notification
16. hierarchy Furthermore it offers administrators access to remote management of all sites from only one login again based on administration rights on the individual systems In principle there is no limit to the number of sites you can add to a federated hierarchy and how they can be linked offering you unlimited scaling flexibility and accessibility If you plan to run MFA make sure to read the management server installation prerequisites see Install Management Server on page 15 Management Server Installation Troubleshooting The following issue may occasionally occur during or upon installation of management servers Issue Automatic IIS Installation for Mgmt or Event Server Fails If installing the management server or the Event Server custom installation on a server running Windows 2008 Server Internet Information Services IIS is under normal circumstances automatically installed For the management server this happens when you click the Internet Information Services step in the XProtect Corporate Management Server Installation window e the event server this is only a problem if the event server is installed on a different server than the management server If the automatic installation fails you can install IIS manually Solution Install IIS Manually 1 If automatic IIS installation fails you will See an error message asking you to install IIS manually In the error message box click nstall IIS Manua
17. see Select Predefined Account Network Service on page 21 in which case the service willjrun whenever the computer acting as management server is running 0 e particular user account see Select a Particular User Account on page 21 in which case the service will use the specified user account to log in to the computer acting as management server Tip If the computer acting as management server is a member a domain you should either select Network Service or make sure that you specify a user account which belongs to the domain in question What s Next Upon installation of the management server software the management server s built in web page automatically opens in a browser The web page lets you install key components required by the management server among these e Oneor more recording servers for recording video feeds and for communicating with cameras and other devices Management Client for configuration and day to day management of the system www milestonesys com 20 Installation Overview Milestone XProtect Corporate 5 0 Administrator s Getting Started Guide Even though the web page opens automatically on the management server computer you will in most cases want to install the key components on other computers than the management server itself This is no problem since installation takes place through the web page which can easily be accessed from other computers See Install System Com
18. select a term to view a corresponding definition in the small window below the list of terms The actual content of each help topic is displayed in the right pane of the help window Help topic texts may contain various types of links notably so called expanding drop down links Clicking an expanding drop down link will display detailed information The detailed information will be displayed immediately below the link itself the content on the page simply expands Expanding drop down links thus help save space To print a help topic navigate to the required topic and click the browser s Print button Tip When printing a selected help topic be printed as you see it on your screen Therefore if a topic contains expanding drop down links click each required drop down link to display the text in order for it to be included in your printout www milestonesys com 38 Built in Help System Milestone XProtect Corporate 5 0 Index A About This Guide 6 Active Directory 12 B Built in Help System 6 38 Clustering 21 Computer Accessing Remote Client 11 Computer Running Log Server 9 Computer Running Event Server 9 Computer Running Management Client 9 Computer Running Management Server 8 Computer Running Recording Server or Failover Server 8 Computer Running Service Channel 10 Computer Running Smart Client 11 Copyright trademarks and disclaimer 5 Custom 19 F
19. 03 Fix If you use Windows Server 2003 it is recommended to install this supported fix see http support microsoft com kb 925336 http support microsoft com kb 925336 for Windows Server 2003 before starting http support microsoft com kb 925386 see http support microsoft com kb 925336 http support microsoft com kb 925336 Otherwise the installation of your management server might fail due to Microsoft Windows Installer process having insufficient contiguous virtual memory to verify that the msi package or the msp package is correctly signed Installing 1 Shut down any Milestone software running If pgrading it is highly recommended that you remove previous versions of the management server before upgrading Note however that you may not want to remove the management server database as it contains your XProtect Corporate configuration Insert the XProtect Corporate software DVD If the XProtect Corporate Management Server Installation window does not open automaticallysupon inserting the DVD run the following file from the DVD setup exe Tip Alternatively if you afe installing a version downloaded from the internet run the setup exe file from the location you havessaved A window will open listing the steps involved in the installation Milestone XProtect Corporate Management Server Installation Lewes Services Mibestone XProtert Corporate Management Server Database fen
20. Active Directory Active Directory is a distributed directory service included with several Windows Server operating systems it identifies resources on a network in order for users or applications to access them If wishing to add users through the Active Directory service a server with Active Directory installed and acting as domain controller must be available on your network Important Port Numbers XProtect Corporate uses particular ports when communicating with other computers cameras etc What is a port A port is a logical endpoint for data traffic Networks use 0110706075 for different types of data traffic Therefore it is sometimes but not always necessary to specify which use for particular data communication Most ports are used automatically based on the types of g amp ta irieluded in the communication On TCP IP networks port numbers range from 0 to 65536 but only ports 0 103424 are reserved for particular purposes For example port 80 is used for HTTP traffic which is used when vi wing web pages When using XProtect Corporate you must therefore make sure that certain ports are open for data traffic on your network The port numbers can be changed Different port numbers may therefore be used in your organization See Management Server Service and Recording Server Service on page 35 for information about changing the recording server related port numbers Tip Consult the administrator of your organizatio
21. Finish XProtect Enterprise Verification and Solutions To verify whether XProtect Enterprise is installed do the following 1 From Windows Start menu select Control Panel 2 Inthe Control Panel double click Add or Remove Programs 3 Inthe Add or Remove Programs window verify whether XProtect Enterprise appears in the list If it does XProtect Enterprise is installed If XProtect Enterprise is installed select one of the following solutions Solution 1 Remove XProtect Enterprise 1 From Windows Start menu select Control Panel 2 Inthe Control Panel double click Add or Remove Programs 3 Inthe Add or Remove Programs window select XProtect Enterprise click Uninstall Change and then OK Solution 2 Set XProtect Enterprise Services to manual startup This solution lets you start the recording server without having to stop the XProtect Enterprise Services every time 1 From Windows Start menu select Control Panel 2 Control Panel double click Administrative Tools 3 Inthe Administrative Tools window double click Services 4 In the Services window repeat steps a c for these items Milestone ImagelmportService Milestone ImageServer Milestone LogCheckService Milestone Recording Server 5 Double click the item www milestonesys com 34 Install System Components Milestone XProtect Corporate 5 0 Administrator s Getting Started Guide 6 Inthe item Properties window click Stop then set
22. Internet Information Services IIS 5 1 or newer Computer Running Recording Server or Failover Server CPU Dual Core Intel Xeon minimum 2 0 GHz Quad Core recommended e RAM Minimum 1 GB 2 GB or more recommended e Network Ethernet 1 Gbit recommended e Graphics Adapter Onboard GFX AGP or PCI Express minimum 1024 x 768 16 bit color e Hard Disk Type E IDE PATA SATA SCSI SAS 7200 RPM or faster e Hard Disk Space Minimum 100 GB free depends on number of cameras and recording settings e Operating System Microsoft Windows 7 Ultimate 32 bit or 64 bit Microsoft Windows 7 Enterprise 32 bit or 64 bit Microsoft Windows 7 Professional 32 bit or 64 bit Microsoft Windows Server 2008 R2 64 bit Microsoft Windows Server 2008 32 or 64 bit Microsoft Windows Vista Business 32 or 64 bit Microsoft Windows Vista Enterprise 32 or 64 bit Microsoft Windows Vista Ultimate 32 or 64 bit or Microsoft Windows Server 2003 32 or 64 bit Software Microsoft 4 0 Framework www milestonesys com 8 System Requirements Milestone XProtect Corporate 5 0 Administrator s Getting Started Guide IMPORTANT When formatting the hard disk of a recording failover server device it is important to change its Allocation unit size setting from 4 to 64 kilobytes This is to significantly improve recording performance of the hard disk You can read more about allocating unit sizes and find hel
23. Milestone XProtect o 0 Administrator s Getting Corporat Guide gt Start Milestone XProtect Corporate 5 0 Administrator s Getting Started Guide Contents ABOUT THIS 6 PRODUCT OVERVIEW XPROTECT CORPORATE 7 SYSTEM REQUIREMENTS 8 COMPUTER RUNNING MANAGEMENT SERVER 51 eeeeeee eene nennen 8 COMPUTER RUNNING RECORDING SERVER OR FAILOVER SERVER 8 COMPUTER RUNNING MANAGEMENT nnne 9 COMPUTER RUNNING EVENT SERVER 7 nnn nnne nnn 9 COMPUTER RUNNING LOG 9 COMPUTER RUNNING SERVICE nennen nnne nnn 10 COMPUTER RUNNING SMART CLIENT eeeeeeeeeeeee eene eene nnn nnne nnn 11 COMPUTER ACCESSING REMOTE CLIENT nnne nnn 11 ACTIVE DIBECTWHY nisus cuida kid aiia ge Dl bi Fav ade cU uil Clari aw du eR Dd ark Ra uda 12 IMPORTANT PORT NUMBERS Cluj 12 VIRUS SCANNING INFORMATION ccsisccccscicssssacanasanssuesssctnaneaansnnaasosisanesaxananeadeunnsiens 12 SERVERS AND CLIENTS REQUIRE TIME SYNCHRONIZATION 13 WHY SERVERS REQUIRE TIME SYNCHRONIZATION cccecessesseeeeeseeesnsenssceeeeseeeensenesceeseseenennees 13 www mil
24. SP Total disk space required 30M8 Details Space avadable on 120625 7 8 Landes Cancel 3 Click Details and verify that all IIS subcomponents are selected Click OK to return to the Windows Components wizard 4 Windows Components wizard click Next and follow the wizard Tip It is a good idea to have your Windows installation DVD ready be required during the process When IIS is installed you will be returned to the XProtect Corporate Management Server Installation window for the next step of the installation Step 2 XProtect Corporate Management Server Database Before completing this step click the View Microsoft SQL Server 2008 Express End user License Agreement link to read the license agreement for the software This step opens the Database Setup wizard which will guide you through the process of preparing a database for use with the management server In the Database Setup wizard you will get the choice of using an existing SQL Server on the network or setting up a SQL Server Express Edition a lightweight yet powerful version of a full SQL server on the management server computer itself Follow the wizard s steps by clicking Next IMPORTANT We recommend that install the database on a dedicated hard disk drive that is not used for anything else but the database Installing the database on its own drive will prevent low disk performance IMPORTANT During the data
25. Typical on page 19 or Custom on page 19 You install the XProtect service channel XProtect event server and XProtect log server as part of the management server installation But if required just as well install these on another server in your surveillance system e Installing the XProtect service channel nables automatic and transparent configuration communication between servers and clients in your XProtect Corporate installation e Installing the XProtect event server enables handling alarms and maps Maps provide a physical overview of your surveillance system Which cameras are placed where and in what direction are they pointing As mentioned it does not necessarily have to be installed on the management server fact you can often achieve better performance by installing the event server on another server e Installing the XProtect log server provides the necessary functionality for logging information from your XProtect Corporate installation Typical If you select Typical installation the wizard will install all the management server components at their default location and with other default settings A Typical installation is recommended for most users Custom If you select Custom installation you get the option to select where to install each individual management server component A Custom installation is recommended for advanced users Only relevant if selecting Custom installation www mile
26. amera configurations rules etc As long as you do not remove the Database Server you will not need to reconfigure your surveillance system configuration any way although you may of course want to configure some of the new features in the new version Backward compatibility with recoding Servers from XProtect Corporate versions older than 3 0 is limited You can still access recordings on such older recording servers but in order for you to be able to change their configuration they must be of versiort 3 0 or later It is thus highly recommended that you upgrade all recording servers in your XProtect Cor orate System When doing an update whic includes updating your recording servers you automatically update your Video Device Drivers as well 4n this case after restarting your system it might take several minutes for your hardware devices to make contact with the new Video Device Drivers so have patience This is due to several internal checks being performed on the newly installed drivers Prerequisites e Have your temporary license file ready The license file will change when your SLC changes so you are likely to have received a new license file when purchasing the new version When you install the management server the wizard will ask you to specify the location of your license lic file which the system will verify before you will be able to continue If you do not have your license file contact your Milest
27. and simply restart the Recording Server Service 70 NO Example Management Server Service and Recording Server Service icons in notification area Read Server Service State Icons The following notification area icons represent the possible states of the managemetitserver service and recording server service Recording Server Server Service Starting Appears when a servel service is in the process of starting Under normal circumstances the icon will after a short while change to Management server is running or 4 6 is running Stopping Appears whera Server service is in the process of stopping Under normal circumstances the icoh will after a short while change to Management server is stopped ording server is stopped Appears when the Hecording Server Service is initially loaded until the first information is received upon which the icon will under nori l l circumstances change to the Recording server is starting icon and quently to the Recording server is running icon Running offline Typically appears when the Recording Server Service is runnigg butthe Management Server Service is not Recording Server Service only Mustbe authorized by administrator Appears when the Recording Server Service i is loaded for the first time Administrators authorize the recording er through the XProtect Corporate Management Client In the agement Clien
28. another setups running more than one 32 bit Recording Server Service instances on the same server will need to maintain this structure For all other setups the newer 64 bit recording server eliminates for running more 32 bit instances the same server Recording Server Installation Troubleshooting The following issue may occasionally occur during or upon installation of management servers Issue Recording Server Startup Fails due to Port Conflict This is an issue if either the Simple Mail Transfer Protocol SMTP Service or an existing installation of XProtect Enterprise is running Both use port 25 If port 25 is already in use not be possible to start the XProtect Corporate Recording Server Service It is important that port number 25 is available for the recording server s SMTP service since many cameras are only capable of communicating via this port SMTP Service Verification and Solutions To verify whether SMTP installed do the following 1 From Windows Start menu select Control Panel 2 Inthe Control Panel double click Add or Remove Programs 3 Inthe left side ofthe Add or Remove Programs window click Add Remove Windows Components 4 In the Windows Components wizard select the Internet Information Services IIS item and click Details 5 Inthe Internet Information Services IIS window verify whether the SMTP Service check box is selected If itis SMTP Service i
29. ate 5 0 Administrator s Getting Started Guide http www microsoft com downloads from this link http Awww microsoft com downloads see http www microsoft com downloads http www microsoft com downloads SQL Server The management server requires access to a relational database Later in this installation process you must choose between using an existing SQL Server on the network Administrator rights on the SQL Server are required or setting up a SQL Server Express Edition a lightweight yet powerful version of a full SQL server on the management server computer itself Whatever SQL solution you choose make sure to have Microsoft NET Framework 3 5 Service Pack 1 installed on the management server computer running the SQL Server Express Edition even though Microsoft NET Framework 4 0 is already installed or the separate server runningsthe existing SQL Server See also System Requirements on page 8 Which SQL Server type is right for our organization The SQL Server Expr e6s Edition is easy to install and prepare for use and will often suffice for systems with less 13 7500 cameras However if you plan to perform frequent regular backups of your database using an existif g SQL Server on the network is recommended Administrator rights on the SQL Server are For large installations such as installations with 500 cameras or more using an existing SQL Seep ofthe network is always recommended Windows Server 20
30. base preparation process you will be asked whether you to create a new database use an existing database or overwrite an existing database For a new installation you would typically select the default option Create new database However if you are installing the database as part of upgrading to a newer version of XProtect Corporate and you want to use your existing database make sure you select Use existing database When you have prepared the database you will be returned to the Milestone XProtect Corporate Management Server Installation window for the last step in the management server installation www milestonesys com 18 Installation Overview Milestone XProtect Corporate 5 0 Administrator s Getting Started Guide Step 3 XProtect Corporate Management Server This step opens a wizard which will guide you through the process of installing the management server software itself XProtect Corporate Management Server Setup Y Corpore Maeagement Server 5 n wil pou te wet server gement Server Setup wizard Follow the wizard s steps by clicking Next Tip The wizard will ask you to specify the location of your temporary license lic file The system will verify your license file before you are able to continue Therefore have your license file ready On one of the wizard s steps you will be asked to select between two installation options
31. ccount under which the XProtect Corporate Recording Server Service will run You must select between o apredefinedssystem account see Select a Predefined System Account page 32 or user account see Select a Particular User Account on page 32 in which case the service will use the specified user account to log in to the computer acting as recording server Tip If the computer acting as recording server is a member of a domain select the predefined account Local System or make sure you specify a user account which belongs to the domain in question If using network drives you should always specify a particular user account which has access to the network drives in question as the Recording Server Service will not be able handle the network drives otherwise www milestonesys com 31 Install System Components Milestone XProtect Corporate 5 0 Administrator s Getting Started Guide 8 Click Next In some cases it can be advantageous to install more than one instance of the recording server on the same physical server see Multiple Recording Server Instances on page 33 Specify the required number of instances default is 1 then click Next o Only relevant if installing more than one instance of the recording server on the same physical server For each instance specify the IP address to use for the instance in question IMPORTANT Note that the IP addresses you specify must be assig
32. e management server address is the IP address or host name of the management server and port is the port number which IIS has been set up to use on the management server If not accessing the web page on the management server itself log in with an account which has administrator rights on the management server 3 From the web page install the new version of the recording server software 4 Repeat for each recording server on your XProtect Corporate system www milestonesys com 26 Installation Overview Milestone XProtect Corporate 5 0 Administrator s Getting Started Guide When updating your recording servers you automatically update your Video Device Drivers as well After restarting your recording servers it might take several minutes for your hardware devices to make contact with the new Video Device Drivers so have patience This is due to several internal checks being performed on the newly installed drivers Upgrading a Management Client If the Management Client is installed on separate computers such as the surveillance system administrator s workstation or similar you should now remove the old version and install the new one 1 2 See Remove System Components page 27 for details on removing Management Client When the Management Client has been removed open a browser and connect to the management server s web page at the following address http management server address portj installation admi
33. eb page If not accessing the web page on the management server itself log in with an account which has administrator rights on the management Server 3 The web page is available in a number of different languages Jn this example we assume that you view the web page in English and that you want to install English versions of the Milestone XProtect Corporate components On the web page find the relevant component s installer section and then click the English link under the required recording server version often only one v rsion will be available Depending on your security settings one or more Windotivs security warnings may appear after you click the link If such security warnings appear accept security WATIN by clicking Run or similar exact button text depends on your browser version Part IL Installing the v Select the relevant component for a description of the process if required repeat the process on other computers where the component should be installed Recording Servers 1 This will open the XProtect Corporate Recording Server Setup wizard which will guide you through the installation On the first step of wizard click Next 2 Select method Typical see Recording servers Typical on page 31 or Custom see Recording servers Custom on page 31 3 Click Install 4 last step of the wizard click Finish The recording server is now installed The rec
34. ent This will make the login window appear Management Client login window 2 The login window s Server type field will in many cases appear pre filled with the required information If not select XProtect Corporate 3 Inthe Server address field type the IP address or host name ofthe computer running the XProtect Corporate management server Tip If you have logged in before you can select previously Used server IP addresses or host names from the list 4 By default you will log in to the management server with your active Windows account This means that if you are currently logged in as for example JohnSmith you will by default log in to the management server as JohnSmith as well o wish to log in to the management server with your active Windows account this is the default login option select Windows Authentication current user in the Authentication field o wish to log in to the management server with a different Windows account select Windows Authentication in the Authentication field then type the required user name and password in the User name and Password fields respectively Tip If you have logged in with Windows Authentication before you can select previously entered user names from the list Tip When using Windows Authentication you have the option of selecting Remember password which case you will not have to type the password at subsequent logins 5 C
35. estonesys com 2 Contents Milestone XProtect Corporate 5 0 Administrator s Getting Started Guide WHY CLIENTS REQUIRE TIME SYNCHRONIZATION 4 naar n nna Ra dana nn 13 INSTALLATION 15 INSTALL MANAGEMENT SERVER 15 STEP 1 INTERNET INFORMATION 17 STEP 2 XPROTECT CORPORATE MANAGEMENT SERVER 8 18 STEP 3 XPROTECT CORPORATE MANAGEMENT SERVER 8 19 MULTIPLE MANAGEMENT 5 21 MANAGEMENT SERVER INSTALLATION 5 2 2 22 22 FAILOVER SERVER INSTALLATION esee nnne 23 LOG TO THE MANAGEMENT CLIENT 1 2 23 INSTALLING THE SMART 25 UPGRADE FROM PREVIOUS VERSION 25 PREREQUISITES obe TUE Veo UU CUN ED
36. ewer features than the Smart Client See Remote Client Introduction Tip Video device drivers are small programs used for controlling communicating with the cameras connected to recording server You get the drivers automatically during the initial installation of your XProtect Corporate System However new versions of the drivers are released from time to time As well on traditional servers installatiot can also take place on virtualized servers Install Management Server If upgrading from a previous version of XProtect Corporate make sure you read the upgrade information see Upgrade from Previous Version on page 25 If you plan to run Milestone Federated Architecture make sure to read about important prerequisites for running Milestone Federated Architecture Read the End User License Agreement on the Product License Sheet enclosed with the software DVD before installing any part of XProtect Corporate Your XProtect Corporate installation process begins with the installation of the XProtect Corporate management server software The management server is the center of your XProtect Corporate installation Prerequisites e Windows Installer 4 5 only on Windows Server 2003 Before installing XProtect Corporate it is important that you install Windows Installer 4 5 You can download the Windows Installer 4 5 see http www microsoft com downloads www milestonesys com 15 Installation Overview Milestone XProtect Corpor
37. example ourserver of the management server to which the server in question should be connected If required you can later change the management server IP address host name as part of the basic administration on the Recording or Failover Server Service MediaDB The path to the server in question s media database The media database is the recording server s default storage area i e the default location in which recordings from connected cameras are www milestonesys com 32 Install System Components Milestone XProtect Corporate 5 0 Administrator s Getting Started Guide stored in individual camera databases If required you can later change the path and or add paths to more storage area locations from the XProtect Corporate Management Client When should choose a particular user account instead of a predefined If using network drives you should always specify a particular user account with access to the network drives in question Otherwise the service in question is unable to handle the required network drives Multiple Recording Server Instances It is only recommended to install multiple instances of the Recording Server Service on server under the following conditions If you upgrading from XProtect Corporate 4 1 or older and e already running more 32 bit Recording Server Service instances on the same server Since it is not possible to move devices cameras from one recording server tov
38. lick Connect to open Management Client www milestonesys com 24 Installation Overview Milestone XProtect Corporate 5 0 Administrator s Getting Started Guide Installing the Smart Client The XProtect Smart Client provides remote users with extremely feature rich access to the surveillance system and enables them to view live and recorded video and to access other features from the system Like XProtect Corporate the Smart Client supports IPv6 Example of the Smart Client in this case displaying live video Where can find more information about the Smart Client Once iftsjalled the Smart Client has its own built in help system Alternatively refer to the Smart Client User s Manual afaitgble on the XProtect Corporate software DVD as well as from www milestonesys com 4 The Smart Client must be installed locally on the remote user s co pier which can be done in three different ways Naturally it can also subsequently be removed This information is only relevant if you are upgrading apr vious installation of XProtect Corporate IMPORTANT XProtect Corporate no longer supp ns Microsoft Windows XP See System Requirements on page 8 The process upgrading XProtect involves removing all of its components except the Database Server The Database Server is one of the server s components it contains the entire system configuration recording server configurations c
39. ll names of people and organizations used in the examples in this text are fictitious Any resemblance to any actual organization or person living or dead is purely coincidental and u nintended This product may make use of third party software for which specific terms and conditions may apply When that is the case you can find more information in the file Srd party software terms and conditions txt located in your Milestone surveillance system installation folder www milestonesys com 5 About This Guide Milestone XProtect Corporate 5 0 Administrator s Getting Started Guide About This Guide This guide briefly explains how to install XProtect Corporate as well as how to configure some of its key features For more detailed feature descriptions refer to the manuals available on the XProtect Corporate software DVD as well as on www milestonesys com Furthermore XProtect Corporate features a very comprehensive built in help system on page 38 Also check our website http www milestone com for updates to make sure you install the most recent version of our software www milestonesys com 6 About This Guide Milestone XProtect Corporate 5 0 Administrator s Getting Started Guide Product Overview XProtect Corporate XProtect Corporate is a fully distributed solution designed for large multi site and multiple server installations requiring 24 7 surveillance with support for devices from different vendors The solutio
40. lly 2 You will now see the Server Manager window In the left side of the window select Roles then the Roles Summary 3 Now select Add Roles wizard 4 Inthe wizard click NextySelect Web Server IIS and follow the wizard s steps 5 When you reach the wizard s Select Role Services step you will see that some role services are selected by default However you should select some additional role services e Under Security select Basic Authentication and Windows authentication UnderManagement Tools select IIS 6 Management Console expand it and select IIS 6 Metabase Compatibility IIS 6 WMI Compatibility IIS 6 Scripting Tools and IIS 6 Management Console www milestonesys com 22 Installation Overview Milestone XProtect Corporate 5 0 Administrator s Getting Started Guide e When ready the relevant part of the Role services tree should look like this Security Basic Authentication Windows Authentication Digest Authentication Client Certificate Mapping Authentication _ 15 Client Certificate Mapping Authentication _ URL Authorization Request Filtering IP and Domain Restrictions 1 Performance 4 Static Content Compression Dynamic Content Compression Management Tools 2 115 Management Console 2 115 Management Scripts and ka Management Service 156 Management Com 17 7 6 Complete the wizard by following the Steps Issue Changes to SQL Server Loca
41. luster of servers This ensures that XProtect Corporate has very little down time if a server in the cluster fails another server in the cluster will automatically take over the failed server s job running the management server The automatic process of switching over the Management Server service to run on another server in the cluster only takes a very short time up to 30 seconds See the XProtect Corporate Administrator s Manual for more information about prerequisites and installation guidelines for installing multiple management servers Milestone Federated Architecture XProtect Corporate Milestone Federated Architecture MFA allows multiple individual XProtect Corporate Systems to interconnect in a parent child hierarchy of federated sites Each individual site in the federated www milestonesys com 21 Installation Overview Milestone XProtect Corporate 5 0 Administrator s Getting Started Guide hierarchy is a standard XProtect Corporate system complete with management server SQL Server one or more recording server s failover server s and a number of cameras as well as users and administrators Once several XProtect Corporate systems are added into a federated hierarchy they appear as one big system to administrators and users while still being individually manageable Based on user rights on each system federated architecture offers users access to video audio and other resources across all individual sites in the federated
42. mentserver s time it may result in a client s token expiring on the recording server earlier than intended by the management server Under unfortunate circumstances you might even experience that a recording server claims that a client s token has already expired when it receives it effectively preventing the client from viewing recordings from the recording server How to synchronize time on your organization s servers depends on your network configuration internet access use of domain controllers etc Often servers a domain are already time synchronized against the domain controller If so you should be fine as long as all required servers belong to the domain in question If your servers are not already time synchronized it will be necessary to synchronize the servers time against a time server preferably the same time server The following articles from Microsoft describe what to do in different situations How to configure an authoritative time server in Windows Server 2003 see http support microsoft com kb 816042 en us http support microsoft com kb 816042 en us e Registry entries for the W32Time service see http support microsoft com kb 223184 en us http support microsoft com kb 2231 84 en us If these links do not work for you try searching www microsoft com see http www microsoft com http www microsoft com for time server time service synchronize servers or similar It is also very important
43. n where management server address is the IP address or host name of the management server and port is the port number which IIS has been set up to use on the management server If not accessing the web page on the management server itself log with an account which has administrator rights on the management server 3 From the web page install the new version of the Management Client Upgrading the Smart Client Smart Client users should now remove their old Smart Client versions and install the new one 1 See Installing the Smart Client on page 25 for how to remove a Smart Client 2 When the Smart Client has been removed open a browser and connect to the management server s web page at the following address http management server address portj installation where management server addr ss is the IP address or host name of the management server and port is the port number which IIS h s been set up to use on the management server 3 From the web page install the new version of the Smart Client Remove System Components If you are not an XProtect Corporate system administrator do not attempt to remove the management software The following procedure describes standard system component removal in recent Windows versions the procedure may be slightly different in older Windows versions 1 2 In Windows Start menu select Control Panel and then o If using Category view find the Programs
44. n offers centralized management of all devices servers and users and empowers an extremely flexible rule system driven by schedules and events XProtect Corporate consists of the following main elements The management server the center of your installation e Oneor more recording servers e One or more Management Clients which are unlicensed and can be downloaded and installed for free as many times as needed ADownload Manager more Smart Clients and Remote Clients which are both unlicensed and can be downloaded and installed for free as many times as needed Furthermore XProtect Corporate includes fully integrated Matrix functionality for distributed viewing of video from any camera on your surveillance system to any computer with a Smart Client installed The system also offers the possibility of including the standalone XProtect Smart Client Player when exporting video evidence from the Smart Client The Smart Client Player allows recipients of video evidence such as police officers internal or external investigators etc to browse and play back the exported recordings without having to install any software on their computers Finally XProtect Corporate handles an unlimited number of cameras servers and users across multiple sites if required XProtect Corporate is capable of handling IPv4 as well as IPv6 www milestonesys com 7 Product Overview XProtect Corporate Milestone XProtect
45. n s firewallifin doubt about how to open ports for traffic Virus Scanning Information Virus scanning should in some cases be avoided if allowed in your organization If you use virus scanning software on recording data in databases on recording servers data being archived in archiving locations it will most likely use a considerable amount of system resources on scanning This may affect system performance negatively notably scanning of data in databases containing recordings Some virus scanning software may furthermore temporarily lock each file it scans which may further impact system performance negatively Virus scanning may even corrupt recording databases and render your surveillance system recordings useless Therefore e Do use virus scanning on recording server directories containing recording databases by default C MediaDatabase and all folders under that location but note that different recording paths may have been specified in your organization e Do not use virus scanning on archiving locations e Do not use virus scanning on files with the following file extensions which are all surveillance system related o o dx o pic www milestonesys com 12 System Requirements Milestone XProtect Corporate 5 0 Administrator s Getting Started Guide 2 o Sts o ts Do use virus scanning on the management server Your organization may have strict guidelines reg virus scan
46. ne nhanh e sana sana esae arua 33 RECORDING SERVER INSTALLATION TROUBLESHOOTING nnne nnne nn nnn nh nh nean nn 33 MANAGEMENT CLIENT 35 MANAGEMENT SERVER SERVICE AND RECORDING SERVER SERVICE 35 READ SERVER SERVICE STATE 36 USE DOWNLOAD 37 BUILT IN HELP SYSTEM 14 98 NAVIGATING THE BUILT IN HELP SYSTEM 3 2 38 www milestonesys com 4 Contents Milestone XProtect Corporate 5 0 Administrator s Getting Started Guide Copyright trademarks and disclaimer Copyright 2012 Milestone Systems A S Trademarks XProtect is a registered trademark of Milestone Systems A S Microsoft and Windows are registered trademarks of Microsoft Corporation All other trademarks mentioned in this document are trademarks of their respective owners Disclaimer This text is intended for general information purposes only and due care has been taken in its preparation Any risk arising from the use of this information rests with the recipient and nothing herein should be construed as constituting any kind of warranty Milestone Systems A S reserve the right to make adjustments without prior notification A
47. ned to the physical server in question Furthermore even though your organization will not use IPv6 addresses make sure to assign both IPv6 and IPv4 on the server as these are needed by the software Tip Provided enough IP addresses are assigned to the server the fields willbe pre filled Click Next Select a Predefined System Account 1 2 3 Select This predefined account Select Local System Local Service or Network Service as applicable Click OK Select a Particular User Account T 2 Select This account Click Browse This will open the Select User window In the Select User window verify that the required domain is specified in the From this location field If not click Locations to browse for the required domain In the Enter the object names to selectbox type the required user name Tip Typing part of a name is often enough Use the Check Names feature to verify that the name you have entered is recognized Click OK Specify the password forthe user account the Password field and confirm the password in the Confirm password field The password must contain one or more characters and or digits Click OK Specify Recording Server Setup Parameters Name A name for the server in question If required you can later change the name through the XProtect Corporate Management Client Milestone XProtect Corporate management server The IP address example 123 123 123 123 or host name
48. ning but it is important that the mentioned locations and files are exempt from virus scanning If allowed you should therefore disable any virus scanning of recording servers databases of any archiving locations as well as on the management server Consult your organization s IT system administrator if in doubt Servers and Clients Require Time Synchronization Part of the security surrounding the use of remote clients with XProtect Corporate is Dased on so called time based tokens Why Servers Require Time Synchronization When a client logs in to the surveillance system the client receives a token from the management server The token contains important security related time information The management server also sends a similar token to the required recording server s This is partly due to the fact that recording servers may be located all around the world each recording server thus uses the token to validate the client s token against the local time in the recording server s own time zone The validity of a token expires after a while It is therefore important that time on your management server and all of your organization s recording servers is synchronized minute and second wise hours may of course be different in different locations around the world If time on the servers is not synchronized you may experience that a recording server is ahead of the management server s time When recording server is ahead of the manage
49. one vendor www milestonesys com 25 Installation Overview Milestone XProtect Corporate 5 0 Administrator s Getting Started Guide e Have your new XProtect Corporate version ready If you have not purchased the software on a DVD you can download it from www milestonesys com see http Awww milestonesys com http www milestonesys com Note that although you can download any version you will only be able to install a version for which your license file is valid The management server stores your XProtect Corporate system s configuration a database system configuration database can be stored in two different ways 1 In a SQL Server Express Edition database on the management server itself or 2 in a database on an existing SQL Server on your network If using 2 Administrator rights on the SQL Server are required whenever you need to create move or upgrade the management server s system configuration database on the SQL Server Once you are done creating moving or updating being database owner of the management server s system configuration database on the SQL Server will suffice Upgrading the Management Server The management server has several components This describes removing old components except the Database Server and installing the new ones 1 First remove the management server itself See Remove System Components on page 27 2 Next remove the XProtect Corporate Windows components If the XPro
50. ording server has no user interface as such it is accessed and managed through the Management Client Tip When the recording server software is installed you are able to check its state www milestonesys com 30 Install System Components Milestone XProtect Corporate 5 0 Administrator s Getting Started Guide See Management Server Service and Recording Server Service on page 35 for more information Recording servers Typical The Typical option installs the XProtect Corporate recording server with default settings A Typical installation is recommended for most users 1 Specify recording server setup parameters see Specify Recording Server Setup Parameters on page 32 2 Click Next Recording servers Custom The Custom option lets you select where to install the XProtect Corporate recording server components A Custom installation is recommended for advanced users 1 Select required installation folder then click Next 2 When asked which type of server to install click the Standard recording server icon This lets you install a regular recording server BY Milestone XProtect Corporate Recording Server Setup Wizard Recording Server for vides recording and chert t Flower Recording Serves for temporary reglscement of the Recording Server De 3 Specify recording server setup parameters Sa 4 Click Next 5 The wizard will ask you to select a user a
51. p at http support microsoft com kb 140365 en us see http support microsoft com kb 140365 en us http support microsoft com kb 140365 en us Computer Running Management Client Intel Core2TM Duo minimum 2 0 GHz e RAM Minimum 1 GB e Network Ethernet 100 Mbit or higher recommended e Graphics Adapter AGP or PCI Express minimum 1024 x 768 1280 x 1024 recommended 16 bit color e Hard Disk Space Minimum 100 MB free Operating System Microsoft Windows 7 Professional 32 Bitor 64 bit Microsoft Windows 7 Enterprise 32 bit or 64 bit Microsoft Windows 7 Ultimate 82 bit or 64 bit Microsoft Windows Vista Ultimate 32 bit or 64 bit Microsoft Windows Vista Enterprise 32 bit or 64 bit Microsoft Windows Vista Business 32 bit or 64 Microsoft Windows Server 2008 32 bit 64 bit Microsoft Windows Server 2008 R2 64 bit or Microsoft Windows Server 2003 32 bit 64 bit Running as a 32 bit service application e Software Microsoft 4 0 Framework DirectX 9 0 or newer and Windows Help WinHIp32 exe which you can download from http www microsoft com downloads see http www microsoft com downloads http www microsoft com downloads Computer Running Event Server CPU Intel Xeon minimum 2 0 GHz Dual Core recommended e Minimum 1 GB 2 GB or more recommended e Network Ethernet 1 Gbit recommended e Graphics Adapter
52. ponents on page 29 for further information Select a Predefined Account Network Service 1 Select This predefined account 2 Select Network Service 3 Click OK Select a Particular User Account 1 Select This account 2 Click Browse This will open the Select User window 3 Inthe Select User window verify that the required domain is specified in the From this location field If not click Locations to browse for the required domain 4 Inthe Enter the object names to select box type the required user name Tip Typing part of a name is often enough Use the feature to verify that the name you have entered is recognized 5 Click OK 6 Specify the password for the user account in the Password field and confirm the password in the Confirm password field The password fields must not be password for the account must contain one or more characters and or digits 7 Click OK Multiple Management Servers Using multiple management servers may be relevant for your organization Basically there are two scenarios where multiple management servers can be relevant One is using multiple management servers in a clustering setup for peace of mind The other is sing not just multiple management servers but multiple interconnected XProtect Corporate systems federated architecture Clustering The management server software can be installed on multiple servers within a c
53. re recommended e Network Ethernet 1 Gbit recommended e Graphics Adapter Onboard GFX AGP or PCI Express minimum 1024 x 768 16 bit color Disk Type E IDE PATA SATA SCSI SAS 7200 RPM or faster Disk Space Minimum 10 GB free depends on number of servers cameras rules and logging settings Operating System Microsoft Windows Server 2008 R2 64 bit Microsoft Windows Server 2008 32 or 64 bit Microsoft Windows Server 2003 32 or 64 Limited by Windows operating system to ten concurrent incomplete outbound TCP connection attempts Software Microsoft 4 0 Framework and Internet Information Services IIS 5 1 or newer If installing on Windows Server 2008 a standard IIS installation must furthermore be customized 1 In Windows Start menu select Control Panel then select Programs and Features 2 Inthe Programs and Features window click Turn Windows features on or off This opens the Windows Features window window name may be different depending on which operating system you are installing the service channel on 3 Inthe Windows Features window expand nternet Information Services 4 Expand and select Web Management Tools then expand and select IIS 6 Management Compatibility then select IIS Metabase and IIS 6 configuration compatibility 5 Expand and select World Wide Web Services then expand and select Application Development Features then select the following
54. s installed If SMTP Service is installed select one of the following solutions Solution 1 Disable SMTP Service or set it to manual startup This solution lets you start the recording server without having to stop the SMTP Service every time 1 From Windows Start menu select Control Panel www milestonesys com 33 Install System Components Milestone XProtect Corporate 5 0 Administrator s Getting Started Guide In the Control Panel double click Administrative Tools 2 3 Inthe Administrative Tools window double click Services 4 Services window double click the Simple Mail Transfer Protocol SMTP item 5 Inthe SMTP Properties window click Stop then set Startup type to either Manual or Disabled Tip When set to Manual the SMTP Service can be started manually from the Services window or from a command prompt using the command net start SMTPSVC 6 Click OK Solution 2 Remove SMTP Service Note that removing the SMTP Service may affect other applications using the SMTP Service 1 From Windows Start menu select Control Panel 2 Inthe Control Panel double click Add or Remove Programs 3 Inthe left side of the Add or Remove Programs window click Ada Remove Windows Components 4 Inthe Windows Components wizard select the Internet Information Services IIS item and click Details 5 Inthe Internet Information Services IIS window clear the SMTP Service check box 6 Click Next and
55. stonesys com 19 Installation Overview Milestone XProtect Corporate 5 0 Administrator s Getting Started Guide t On one of the wizard s steps you will be asked to select an 115 Internet Information Services web site for the Management Server Service pon Corporate Microsoft Sermoes 15 Setup wed on 15 for Corporate Maragamert Server Cetads The web she 6 tated and can be used for Select one of the listed web sites and make sure the selected web site is start d then click Next If the selected web site is not started Next is disabled 4 Tip You may find that only a single IIS web site the Default Web Site is listed In that case simply make sure that the web site is started then click Next Towards the end of the wizard the Service Log On Setup window you will be asked to select a user account under which the Management Server Service will run Log On Setup Saraca shadd pesdefined sooo Haber Saraca C accourt The M service vill be usai ung the account the computer ir rember deinen the niu eder be ct a donan use account Lx You will be able to select either e predefined Network Service account
56. t s Site Navigation pane expand the Servers list select the Recording Server node then in the Overview pane right click the required recording server and select Authorize Recording Server www milestonesys com 36 Install System Components Milestone XProtect Corporate 5 0 Administrator s Getting Started Guide Use Download Manager The management server has a built in web page The web page enables administrators and end users to download and install required surveillance system components from any location locally or remotely The web page is capable of displaying two sets of content e targeted at system administrators enabling them to download e and install key XProtect Corporate components such as recording servers see Install System Components on page 29 and the Management Client see Install System Components on page 29 This is the content you see during the XProtect Corporate installation process a 1 1l 1 e targeted at end users providing them with access to client 7 applications such as the Smart Client and Remote Client as well as various drivers plugins language packs etc The example to the right shows the web page displaying content targeted at system administrators The web page automatically has some content this is why you can use it straight away during the XProtect Corporate installation process However as a system administrator
57. tect Corporate Management Client is installed on the management server itself remove the Management Client too See Remove System Components on page 27 4 Runthe installation file for the new version of XProtect Corporate After a short while the installation window will open Out of the three installation steps for the management server you will be asked to address step 3 XProtect Corporate management server 5 Click the installation window s step 3 and complete the XProtect Corporate management server installation During this process you will be asked to specify the path to your license lic file 6 When the management server is installed the management server s web page will appear in a browser If you want to install the Management Client software on the management server itself you can do it from the management server s web page Upgrading Recording Servers Once the new management server is installed you can remove the old recording server version and install the new one What happens to the recording sefter s recordings During the removal process you will be asked whether you want to keep the 7 59 5 recordings 1 See Remove System Components page 27 for how to remove a recording server 2 When the recording server has been removed open a browser and connect to the management server s web page at the following address http management server address portj installation admin wher
58. that Smart Client s are time synchronized with the management server Why Clients Require Time synchronization Because configuration communication is facilitated by the service channel it is advantageous that Smart Client s are also time synchronized with the management server and the computer running the Service Channel service A time difference of five minutes between Smart Client and servers is tolerated www milestonesys com 13 System Requirements Milestone XProtect Corporate 5 0 Administrator s Getting Started Guide If a Smart Client is not time synchronized with the management server and the computer running the Service Channel service the Smart Client is not updated with information about configuration changes made by other users in Smart Client in Setup mode This means that users risk overwriting each other s configuration changes www milestonesys com 14 System Requirements Milestone XProtect Corporate 5 0 Administrator s Getting Started Guide Installation Overview If upgrading from a previous version of XProtect Corporate make sure you read the upgrade information see Upgrade from Previous Version on page 25 If you plan to run Milestone Federated Architecture make sure to read about important prerequisites for running Milestone Federated Architecture Your XProtect Corporate installation process begins with the installation of the managementserver software The management server is the center of your
59. tion Prevents Database Access This is an issue if using an MS SQL Server database as the XProtect Corporate management server database If the location of the SQL Server is changed for example by changing the host name of the computer running the SQL Server access to the database lost Solution Run Management Server Database Installation Step Again See Management Server Installation see Install Management Server on page 15 When running the database installation you will during the database preparation process be asked whether you want to create a new database use an existing 03180856 or overwrite an existing database Pointing to the new location of the SQL Server select to use an existingdatabase This will update the SQL connection string used by the management server and it will again be possible to access the database Failover Server Installation For more details about failover servers and their installation see the XProtect Corporate Administrator s Manual Log in to the Management Client Access to the XProtect Corporate Management Client requires certain user rights Consult your surveillance system administrator if in doubt www milestonesys com 23 Installation Overview Milestone XProtect Corporate 5 0 Administrator s Getting Started Guide d 1 Click the XProtect Corporate Management Client desktop icon or in Windows Start menu select All Programs XProtect Corporate Management Cli
60. ww microsoft com downloads http www microsoft com downloads Computer Accessing Remote Client e CPU Intel Pentium 4 minimum 2 4 GHz e RAM Minimum 256 512 MB recommended for larger views 1 GB recommended on Microsoft Windows Vista e Network Ethernet 100 Mbit or higher recommended Graphics Adapter AGP or PCI Express minimum 1024 x 768 1280 1024 recommended 16 bit color e Hard Disk Space Minimum 10 MB free Operating System Microsoft Windows 7 Professional 32 bit or 64 bit Microsoft Windows 7 Enterprise 32 bit 64 Microsoft Windows 7 Ultimate 32 bit or 64 bit Windows Vista Ultimate 32 bit 64 Windows Vista Enterprise 32 bit or 64 bit Windows Vista Business 32 bit or 64 Microsoft Windows Server 2008 R2 64 bit Microsoft Windows Server 2008 Windows Server 2003 32 bit or 64 bit aand Microsoft Windows XP Professional 32 bit or 64 bit Running as a 32 bit service application Software DirectX 9 0 or newer and Windows Help WinHIp32 exe which you can download from http www microsoft com downloads see http Awww microsoft com downloads http www microsoft com downloads www milestonesys com 11 System Requirements Milestone XProtect Corporate 5 0 Administrator s Getting Started Guide Active Directory XProtect Corporate users are normally added from Active Directory although users can also be added without
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