Complete Email Guide - 123-Reg
Contents
1. Repeat password Add another Q Back to Mailbox management 4 If you have unused allocated mailboxes on your 123 reg account select 1 of my x remaining mailboxes from the Default destination drop down box and go to step 5 If you do not have any unused allocated mailboxes on your 123 reg account you will need to purchase a mailbox Select the Buy a new mailbox option and follow the on screen instructions 5 Enter a password into the relevant box and type it again in the Repeat password box 6 Click on the Save button Tip If you are still uncertain why not try viewing our support video Click on this link Create an email address re 1 y 3 Oou Webmail With an active mailbox you can access email sent to your domain almost anywhere in the world via the free 123 reg Webmail application This is quite similar to Gmail Hotmail or Yahoo and offers all the standard features you would expect from an Email client like Microsoft Outlook but directly over the internet To use the 123 reg Webmail system you need a 123 reg mailbox if you have not yet purchased or created a mailbox for your domain name please follow the instructions in the section above Creating a mailbox To access Webmail please follow the instructions below 1 Log into your 123 reg control panel scroll down the page to the Email section and click on the Webmail option Email Buy new email m Manage email N Please Not2. video Click on the link below Creating an email auto response out of office repl ee How to I edit my spam filter settings Your 123 reg mailbox has an in built spam filter to assist you in preventing Spam email from clogging your mail box Occasionally you may wish to alter the default settings of this protection There are two settings that can be amended Spam deleting level and Spam flagging level on a scale of 1 10 A score of 10 means that the email won t appear as spam while a score of 1 means the email is definitely spam N Please Note You cannot set your Spam delete level to a setting that is higher than your Spam flag level Tip In order to set the spam settings to the weakest possible settings please choose 9 and 10 This will allow most emails to come through t i t To edit the spam filter settings on your 123 reg mailbox or email forwarding please follow the instructions below 1 Log into your 123 reg control panel scroll down the page to the Email section and click on the Manage email option Email Buy new email F ee G2 vom 2 Find the mailbox that you wish to delete under the Your email addresses section by selecting the relevant domain name from the drop down box and clicking on the manage button Your email addresses 2 r a Email Address Destination Filte Re 2 catchall 123 reg support me MAILBOX View with Webmail Ma x m a test 123 reg sup
3. Incoming mail server l i For IMAP Be as Outgoing mail server SMTP f e Mail account type IMAP Logon Information e Incoming mail server IMAP imap 123 reg co uk User Name e Outgoing mail server SMTP smtp 123 reg co uk Password i When setting up your account in the email client make sure you choose the outgoing mail server requires authentication option The steps on how to do this will vary depending upon the email client that you are using the steps and screen shots below are specifically for Outlook 2007 In the window where you are configuring your mailbox click on the More Settings option Click on the Outgoing Server tab select the tick box and click on the OK button Please Note You should not select the SPA Secure Password Authentication option Server Information Account Type POP3 iv Incoming mail server imap 123 reg co uk Test Account Settings Outgoing mail server SMTP smtp 123 reg co uk Logon Information User Name test 123 reg support me Once you have entered the details you can check they are correct by checking the account for email When you do this messages should be downloaded into your email program What are POP3 and IMAP POP3 Post Office Protocol version 3 By default POP3 stores your email on the mail server until it is downloaded by your email client or mobile device When the email is downloaded onto your
4. and potential and communicating with anybody you like There are two easy ways of using your domain name for email and to create a personalised email address 1 Email forwarding Email forwarding is a service 123 reg offer free of charge to all our customers It means an email sent to one address can be bounced to another without being stored on our mail servers You can create as many email addresses as you wish and forward them to an existing email address you own including Yahoo Hotmail or Gmail accounts lf you choose to use free email forwarding you will not be able to send emails from your chosen personalised email address In order to send emails from your personalised address you will need a 123 reg mailbox 123 reg Mailbox With a 123 reg mailbox there are three different methods you can use to retrieve your email You can choose to use just one method or you can use all three methods a 123 reg Webmail With 123 reg Webmail you can access email sent to your domain almost anywhere in the world This is quite similar to Gmail Hotmail or Yahoo and offers all the standard features you would expect from an email client like Microsoft Outlook but directly over the internet b Email Client An email client is a desktop application such as Microsoft Outlook Express Mozilla Thunderbird Eudora or Apple Mail Email clients allow you to receive email to your PC c Mobile Device 123 reg mailboxes can also be set up
5. should be your password for this email address Remove After one week gt Incoming Settings Outgoing Mail Server Use w Authentication Password gt Host Name smitp 123 reg co uk IMAP Path Prefix User Name This should be your email address i e john mydomain com Server Pont S Password This should be your password for this email address Please Note If you receive an error stating Cannot Connect Using SSL select ON to Use SSL For further support please contact your mobile service provider in regards to adding a POP3 IMAP account on your iPhone handset Setting up email on a BlackBerry The steps to set up your 123 reg mailbox on your BlackBerry may vary slightly depending on the BlackBerry model that you have The below instructions are specifically for the Bold9700 model however further support can be found on the BlackBerry support site http uk blackberry com support 1 Click on Setup Email Settings 3 Select Add Add my existing email account e g Yahoo Google new address 4 Select Other gl Google i amp Yahoo Windows Live A Hotmail MSN Live A Create New Address name mobileemail vodafone net 5 Enter your email address 6 Enter the password for this email address 7 Select Next You will then get an invalid message click OK Password PK AK OK KK KK Show Password Email address A est 123 reg support me 8 Scroll do
6. to mobile devices such as a BlackBerry or an iPhone allowing you to receive your emails on the go 123 reg Mailboxes Why do I need a Mailbox If you require the ability to send email from your personalised email address i e you yourdomain com you will need a 123 reg mailbox With a mailbox from 123 reg you can send and receive email using a personalised email address created from your domain name making your communications look much more professional With a 123 reg mailbox you will be able to use our Webmail online application allowing you to access your emails whenever you want and wherever you are in the world You will also be able to use it to download your email to a desktop email client such as Outlook or a mobile device such as a BlackBerry or iPhone How do create Mailbox 1 Log into your 123 reg control panel scroll down the page to the Email section and click on the Manage email option Email Buy new email F p arane emar Q vena 2 Click on the Create your email address option A Create your email addresses ZF Log in to Webmail nner 3 Next to the Email address option enter the prefix of your desired email address in the box on the left i e sales info admin etc Then select the domain name you wish to set the email address up for from the drop down box to the right Create a new email address Email address 123 reg support co uk Password Strength ___
7. with email forwarding N Please Note This feature is only available on 123 reg mailboxes it 1 Log into your 123 reg control panel scroll down the page to the Email section and click on the Manage email option Email Buy new email F p arane amar G2 von 2 Find the mailbox that you wish to set up an auto responder for in the Your email addresses section by selecting the relevant domain name from the drop down box and clicking on the manage button Your email addresses This table shows the status of your email addresses You can view edit and delete your addresses Please select your domain to manage Please selectdomain Manage Please select domain X 3 Click on the corresponding edit link Email Address Destination Mines see catchall 123 reg support me MAILBOX View with Webmail d gt 4 Edit test 123 reg support me MAILBOX View with Webmail gt 4 Edit 123 reg support me CATCHALL catchall 123 reg support me S gt 4 Remove 4 Scroll down to the Edit your email preferences section and click the On radio button next to the Autoresponder option Edit your email preferences Spam filtering Edit Settings Anti virus protection ON OFF Auto responder On OFF Auto responder message 5 Type your message into the box below Auto responder message 6 Click on the Save changes button Tip If you are still uncertain why not try viewing our support
8. My Email Guide Oreg Read our Blog http 123 reg co uk blog View our support site Follow us on Twitter https twitter com 123reg Contents How do get my own personalised email address 123 reg Mailboxes Why do need a Mailbox How do create Mailbox Webmail Setting up your email address to an email client on your computer The Basics What are POP3 and IMAP POP3 IMAP Setting up email on mobile devices Setting up email on an iPhone Setting up email on a BlackBerry Email forwarding What is email forwarding Setting up email forwarding Catch all forwarding and mailboxes How do change my email password How do I create an email auto response out of office reply How to edit my spam filter settings Deleting an email address How do I delete a mailbox How do I delete an email forward Troubleshooting 193rTre 4 co uk A Aa A 11 11 11 12 12 13 14 16 16 17 18 How do I get my own personalised email address If you wish to set up a personalised email address then the first thing you need to do is purchase a domain name For help and information on selecting and purchasing a domain name please view our Getting Started guide available in the Downloadable Guides section of the 123 reg support site Once you have your domain name with 123 reg you can use that domain name to set up email addresses which can be used for sending messages to you clients existing
9. address you own including Yahoo Hotmail or Gmail accounts You can receive emails through your existing email account for your new domain name and use an email address like yourname yourdomain co uk as your public facing email address Please Note If you choose to use free email forwarding you will not be able to send emails from your chosen personalised email address In order to send emails from your personalised address you will need a 123 reg mailbox Please see the previous section of this guide 123 reg mailboxes Setting up email forwarding 1 Log into your 123 reg control panel scroll down the page to the Email section and click on the Manage email option Email Buy new email 2 Click on the Create your email forwarders option x Create a new email forwarder gt Create your email addresses Log in to webmail Email address 123 reg support co uk gt Create your email forwarders Forward email address 3 Next to the Email address option enter the prefix of your desired email address in the box on the left i e sales info Q Back to Mailbox managemen admin etc Then select the domain name you wish to set the email address up for from the drop down box to the right 4 In the Forward email address box type in the email address you want the mail to go to Tip You can set your email forwarding to forward email to more than one existing email accou
10. ail addresses section by selecting the relevant domain name from the drop down box and clicking on the manage button 3 Click on the corresponding edit link Spam Auto Email Address Destination Filter Responder catchall 123 reg support me MAILBOX d gt 4 test 123 reg supportme MAILBOX rd x Eat 123 reg supportme CATCHALL catchall 123 reg support me I x 4 Under the Change your Mailbox password section type your new password into the relevant box and type it again in the Repeat new password box 5 Click on the Save your new password button scroll down the page to the Email section and click on the Manage This table shows the status of your email addresses You can view edit and delete your addresses Please select your domain to manage Please select domain v Manage Please select domain i2z reg supporime _ New password Strength LT Repeat new password it is very important to choose a strong password that cannot be guessed by a third party An example of a strong password would be a8 it contains both uppercase and lowercase letters numeric characters and a symbo Save your new password Tip If you are still uncertain why not try viewing our support video Click on this link Changing your email password How do I create an email auto response out of office reply To set up an auto response on your 123 reg mailbox please follow the instructions below is not available to use
11. computer it is deleted from the server and you cannot view them using webmail or other clients It is possible to configure your email client to leave messages on server when using POP3 but this is not recommended if this is your preference you should use the IMAP protocol IMAP Internet Message Access Protocol IMAP is the more advanced email choice for today s modern world It allows you to download your emails using webmail your email client and your mobile device where each will show all of your emails concurrently deleting an email from one will delete from all The added advantage is a backup of all your stored emails on the mail server so should your pc crash you do not lose your email history IMAP is the recommended protocol to use for your email Setting up email on mobile devices For information on adding a 123 reg mailbox to a mobile device please refer to your handset user manual or contact your network provider for instructions on how to do so You will need the following information Username This should be your email address i e info yourdomain com Password This should be your password for this email address Incoming Mail Server Host Name If you select POP pop 123 reg co uk If you select IMAP imap 123 reg co uk Tip For mobile devices it is recommended that you use IMAP as this will allow you to also view your emails via webmail or an email Client t im d Outgoing Mail Server Host Na
12. e You can also access 123 reg Webmail by going to https webmail 123 reg co uk 2 Enter your mailoox name and password This is the email address i e your name yourdomain co uk and the co uk corresponding password Webmail 3 Click the Login button Login Details a ee a eee Interface You have the option to select the interface for ee renee your Webmail session Webmail comes with more than hki make h egaupporn one interface which you can select depending on the capabilities of your browser and preference Password Interface Advanced IE FF a Masia More options This gives you further features to choose for your webmail session You can a T e Open your webmail in a new window You can change or reset your mailbox password by visitin g the 123 reg control panel For more details see our popbox password help page e Change the language in which to view your emails Help information e Remember r login il n t need to amp Want to learn more about webmail and its functions Consult the online j be yon og deta gt yon do t documentation for assistance a type these every time you wish to access webmail Once logged in you will be able to send and receive emails from the email address you created Using the Preferences panel within webmail you can modify the settings for your account Personalise the account settings to your taste specify the webmail interface to use and optionally enable mail encryption a
13. forwarding addresses as you wish FORWARD testing analternativedomainname co uk 5 Confirm deletion by clicking Delete forwarding Delete this email forwarding address Are you sure you want to delete the forwarding address testing analternativedomainname co uk 19 3 reg IQ O A iS JK If you are having difficulty sending email via your email client like Outlook Express or Mozilla Thunderbird or are receiving 550 or 553 Relay Denied Error messages the following simple checks should usually resolve the issue Are you using the 123 reg smtp server lf not in the first instance we recommend changing your email client settings to use the 123 reg smtp server In order to send email securely through the 123 reg mail servers the SMTP authentication option needs to be enabled within your email client software The steps on how to do this will vary depending upon the email client that you are using the steps and screen shots below are specifically for Outlook Express To check this please do the following Click the Tools menu at the top of the window and then click Accounts 2 Click the Mail tab on the resulting Internet Accounts Window and select your 123 reg e mail account 3 Click Properties to open the Properties dialogue box for your email account 1 Under the Outgoing Mail Server heading check the My Server requires authentication box and click OK Still experiencing problems 5 Follow ste
14. his link Deleting an email address 1 2 3 reg How do I delete an email forward If you wish to delete one of your email forwarding rules please follow the steps below 1 Log into your 123 reg control panel scroll down the page to the Email section and click on the Manage email option Email Buy new email p arane amar GP vena 2 Find the mailbox that you wish to delete under the Your email addresses section by selecting the relevant domain name from the drop down box and clicking on the manage button Your email addresses This table shows the status of your email addresses You can view edit and delete your addresses Please select your domain to manage Please select domain ca Please select domain 3 Click on the corresponding edit link Email Address Destination a 9 a a catchalli 123 reg supporl me MAILBOX View with Webmail 4 Edit test 123 reg suppor me MAILBOX View with Webmail 4 Edit testing 123 reg supporl me FWD testing analternativedomainname co uk Edit 123 reg supporn me CATCHALL catchall 123 reg suppor me p d Remove Please Note If you are deleting a catch all forwarding rule click on the corresponding Remove link and follow the on screen instructions 4 From the Set your mail forwarding menu click Delete if you wish to delete that email account Set your email forwarding Emails delivered to your Mailbox can be forwarded to multiple addresses Add and delete
15. me smtp 123 reg co uk Y Please Note If required the outgoing mail server uses the same username amp password as the incoming mail server re 1 y 3 Qu Setting up email on an iPhone To set up your 123 reg mailbox on your iPhone please do the following 1 Go to Settings on the iPhone en a wail test 123 reg support sais 2 Go to Mail 3 Select Add Account Name 123 reg Test 4 Choose Other from the options 5 Choose Add Mail Account Address test 123 reg support me Description test 123 reg support me 6 Type your Name e g John Smith x 7 Type your Email Address in the Address box i e Incoming Mail Server name mydomain com my Host Name imap 123 reg co uk 8 Type the Password for this email address User Name _test 123 reg support me 9 Type a Description of your choice like I name mydomain com Password eecececeece 10 Choose either the POP or IMAP option Outgoing Mail Server 11 Enter the information below into the relevant areas SMTP smtp 123 reg co uk gt Incoming Mail Server Host Name If you selected POP in step 10 pop 123 reg co uk Advanced test 123 reg support If you selected IMAP in step 10 imap 123 reg co uk Sent Mailbox gt Deleted Mailbox gt User Name This should be your email address i e john mydomain com Deleted Messages Password This
16. nd email forwarding Tip If you want to know more about 123 reg Webmail please click here for some useful articles or you can view our webmail downloadable guides re 1 2 3 P Setting up your email address to an email client on your computer A mailbox will allow you to receive your emails via the domain name you have purchased through an email client for example Microsoft Outlook Express Mozilla Thunderbird Eudora or Apple Mail To do this you need to add a new account to your email program The exact way of doing this will vary depending on which program you use but you usually need to find the add new email account option Please check the Email Clients section of the 123 reg support site for specific instructions for a variety of email clients although armed with the information below you might be able to set things up yourself The Basics Whatever Email client you are using you will need to add a new email account and you ll be asked to supply some details This is the information you are likely to be prompted for by your email client e Username This is the full email address e g yourname yourdomain co uk e Password The password for the mailbox User Information For POPS Gece Waa E mail Address r 3 e Mail account type POP3 aiaia e Incoming mail server POP pop 123 reg co uk Server Information e Outgoing mail server SMTP smtp 123 reg co uk Account Type POP3 oll
17. nt For example if the domain name is for a business you can choose to send the email to two different email accounts owned by different partners or managers in the business To do this simply click Add another and follow the steps 2 5 above for the second email account 5 Click on the Save button Your new email address is now ready All email sent to the email address you set up will now direct automatically to the email account you typed in as your Forward email address forwarding and m A catch all will ensure that all email sent to your domain name will be forwarded to your mailbox or chosen forward email address it literally catches all email For example if someone emails and you don t have this set up as an email address the email would be sent back to the sender as undeliverable however a catchall would prevent this from happening amp you would receive the email To set up a catch all email forwarder or mailbox follow the instructions to create a mailbox or email forwarding rule however when you get to step 3 instead of entering a prefix enter an asterisk lange my email p Tip If you have lost or forgotten your password you can simply follow the below procedure to change your password to a new memorable password 1 Log into your email option Buy new email F A Manage email K ty Webmail a 2 Find the mailbox that you wish to delete under the Your em
18. own the page to the Email section and click on the Manage email option Email Buy new email F p arane amar G2 vom 2 Find the mailbox that you wish to delete under the Your email addresses section by selecting the relevant domain name from the drop down box and clicking on the manage button Your email addresses This table shows the status of your email addresses You can view edit and delete your addresses Please select your domain to manage Please select domain vi Please select domain X 3 Click on the corresponding edit link Email Address Destination a Soares di catchall 123 reg supportme MAILBOX View with Webmail Y x Edit test 123 reg support me MAILBOX View with Webmail S x Edit 123 reg support me CATCHALL catchall 123 reg support me gt 4 Remove 4 Scroll down to the Delete your Mailbox section and click on the Delete button Delete your Mailbox 5 You will then be advised that by deleting the mailbox you will lose all emails currently stored in it To confirm that you wish the mailbox to be deleted click on the Delete this Mailbox button Delete your Mailbox Are you sure you want to delete this Mailbox Warning All emails stored in this Mailbox will be lost bata sar Please Note If you delete a mailbox it will be re credited to your mailbox quota available within the Control Panel Tip If you are still uncertain why not try viewing our support video Click on t
19. port me MAILBOX View with Webmail 4 x Edit pa 3 123 reg support me CATCHALL catchall 123 reg supportme 1 gt 4 4 At the bottom of the page click on the Edit Settings link next to the Spam filtering option Edit your email preferences Spam filtering Edit Settings Anti virus protection ON OFF Auto responder OoN OFF Auto responder message 1 y 3 Fed 5 Use the drop down boxes to alter the spam flag levels Spam deleting level Spam delete level from 1 to 10 recommended 4 Please select the score at which you wish to delete spam emails You will never see these emails as they will be deleted automatically Spam flagging level Spam flag level from 1 to 10 5 recommended 5 Please select the score at which you wish to flag emails that look like spam These emails will be delivered to your inbox clearly marked as spam Save changes 6 Click on the Save changes button Please Note Anti spam filtering is set at the domain level Therefore if you alter the settings on one email address it will affect all the email addresses registered with the same domain Tip If you are still uncertain why not try viewing our support video Click on the link below 1 2Breg Deleting an email address How do delete a mailbox If you wish to delete one of your mailboxes please follow the steps below 1 Log into your 123 reg control panel scroll d
20. ps 1 3 above 5 Ensure the Outgoing Ports are detailed as either Port 25 or Port 587 Tip If you log in to 123 reg webmail via https webmail 123 reg co uk you will be able to send and receive email from anywhere in the world
21. wn and re enter the password 9 Select the I will provide the settings to add this email account option Email Setup a Email address est 123 reg support me Password L Show Password will provide the settinas X 10 Scroll down and select Internet Service Provider Email POP IMAP this will allow you to also view your emails via webmail or an email Tip For mobile devices it is recommended that you use IMAP as client 11 Enter the Email Server e f you selected POP in step 10 pop 123 reg co uk e f you selected IMAP in step 10 imap 123 reg co uk 12 Enter the username i e the email address Provide Email Settings Select an email type JPOP IMAP Most common Outlook Web Access Exchange 13 Click on Next 14 Click OK You have successfully added test 123 reg support me A new icon for this mailbox has been added to the Home Screen You can use this mailbox to send and receive new email from your device You have now setup your email on your BlackBerry Please Note If you require further support please contact your mobile service provider in regards to adding a POP3 IMAP account on your BlackBerry handset 1 2 3 Fed Email forwarding What is email forwarding All domains purchased through 123 reg allow email forwarding for free This does what it says You can create as many email addresses as you wish and forward them to an existing email
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