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1. 41 Change FAS SW Ol o PERPE T T 42 Administer My Agency 42 Contact Intormaton nnen EErEE 44 Book Norwegian by Norwegian Cruise Line Complete Manual Version 02 01 2014 NCL Bahamas Ltd Wiesbaden Office Continental Europe Branch Kreuzberger Ring 68 D 65205 Wiesbaden E mail agencysupport ncl com Page 1 of 44 NCL m a NORWEGIAN CRUISE LINE Accessing Book Norwegian To access Book Norwegian please go to hitp www ncl eu and in the center of the page on the right below the big banner click on Travel Agents to enter our Agents index page as per below http www agents ncl eu BOOK NORWEGIAN E TECTA RIGHT HERE CRUISE LINE amp D Our online booking tool Book Nonwegian is fast easy user friendly and enabling you to search for book and manage all your customers cruises in just a few quick clicks To receive access data simply contact agencysupport europe ncl com START BOOKING Forgotten your password Click here and we ll send you an email reminder 1 LOG IN REGISTER NOW REGISTER NOW In order to access the Travel Agents Area content you will need to Log In with your personal username and password This Log In is not yet the Log In for Book Norwegian it s just to enter the information area where you can find for example marketing materials agent rates online seminars etc If you don t have username and passwo
2. sts Pricing Payment Schedule Opened Reservations Travel Protection 55409259 SHOPPING Vacation starts in 163 days Agency OBE TEST AGENCY Insurance Comments Guest 1 Guest 2 Agency Phone 49 61136070 NO No insurance v v Agent TRAINING AGENT ben Continue Vacation End went Sail Start Sail End Destination Ship Pricing Category BA i Assigned Category BA i Stateroom 11120 i Deck DECK 11 i Guests 2 Curr Promos BROCHURE CAMPAIGN C INVOICE E2 164 00 55429905 SHOPPING Norwegian Epic 06 01 2014 7 days Close all opened Next page will be the Travel Protection screen which you can simply disregard and click on Continue as we do no longer offer this service directly but refer you in regards to our partner Europ ische Reiseversicherung AG ERV More information can be found here http www ncl eu already booked travel insurance Guest Information If you are not ready to input Guest information at this stage click Continue and simply come back to this page later Of course this has to be done before storing the option To search for a guest in the Latitudes Rewards Database click on Search in the row of the appropriate guest Report a Problem NEW RESERVATION A Profile NW E n Agency Vacation Voyage Category Stateroom Travel Protection Guestinfo 55 Motorcoach Land Programs Special R Land Programs Special Requests Pricing Payment Schedule Opened Reservations Guest In
3. 169 00 169 00 1 NIGHT HUSA ORIENTE HUSA ORIENTE 05 31 2014 BARCELONA E109 00 E109 00 1 NIGHT MONTBLANC W MONTBLANC 05 31 2014 BARCELONA E119 00 E119 00 1 NIGHT HOTEL HESPER HOTEL HESPERIA 05 31 2014 BARCELONA 99 00 99 00 2 NIGHT HUSA ORIENTE HUSA ORIENTE 06 08 2014 BARCELONA E189 00 E189 00 3 NIGHT HUSA ORIENTE HUSA ORIENTE 06 08 2014 BARCELONA E279 00 E279 00 1NIGHT HUSA ORIENTE HUSA ORIENTE 06 08 2004 BARCELONA E109 00 E109 00 3 NIGHT MONTBLANC Wi MONTBLANC 06 08 2014 BARCELONA E289 00 E289 00 2 NIGHT MONTBLANC WY E199 00 E199 00 MONTBLANC 06 08 2014 BARCELONA 1 To add land package to a reservation click on the Select All check box for the requested package Land packages can only be booked for all guests in the booking 2 Once the package has been selected click on the Apply button AGENTBOOKINGENGINE NCL FRANKFURT New Reservation My Reservations Clients Tour Credit Agency Amenities My Agency Groups Report a Problem NEW RESERVATION Agency Vacation Voyage Category Stateroom Travel Protection GuestInfo Air Options Motorcoach Land Programs Special Requests Pricing Payment Schedule Land Programs gt Itinerary Info gt Alt Res ID Groupi gt Agency Profile Opened Reservations 59508925 SHOPPING Selected Land Programs Vacation starts in 158 days i Agency OBE TEST AGENCY Agency Phone 49 61136070 Grouping No grouping Agent TRAINING AGENT m Sap TUN pofi n
4. Date Time 01 08 2014 08 00 AM Duration 50min Price 103 32 Guests ALEXANDRA TEST Delete To complete your pre purchase don t forget to click on LEI store on the upper right side of the screen A pop up window with the new invoice total will appear By clicking on Store Changes you accept the new invoice amount and book the activities Please go now to the Payment Schedule tab and insert the credit card details see point Payment Schedule page 21 in order to pay the selected activities The final payment of the cruise can be done by bank transfer or credit card according to payment due date If you do not pay the activities immediately by credit card they will be cancelled automatically Invoice x New reservation invoice Invoice Invoice Item TEST ALEXANDRA VOYAGE FARE if E758 00 SERVICE CHARGES E63 00 TAX amp FEES E91 00 LAND PROGRAMS E269 00 ONBOARD ENT E29 42 ONBOARD DIN E22 0 j ONBOARD SPA E10332 amp 000 103 32 Reservation Total E 1 335 81 Old reservation invoice Invoice Invoice Item VOYAGE FARE SERVICE CHARGES TAX amp FEES LAND PROGRAMS Reservation Total Book Norwegian by Norwegian Cruise Line Complete Manual Version 02 01 2014 NCL Bahamas Ltd Wiesbaden Office Continental Europe Branch Kreuzberger Ring 68 D 65205 Wiesbaden E mail agencysupport ncl com Page 32 of 44 gt AMENES unge icc g
5. 06 08 2014 No Air Request Sail Start 06 01 2014 Sail End 06 08 2014 No Air Request ANDY FREESTYLE Destination EUROPE No Air Request SARAH FREESTYLE Ship Norwegian Epic i Pricing Category BAQ Add or Change Gateway Assigned Category BA i Stateroom 11120 i Select i Sch DECK 41 1 elect guests request applies to Guests 2 V ANDY FREESTYLE J SARAH FREESTYLE Curr Promos BROCHURE CAMPAIGN INVOICE E2 038 00 Select Air Type Select Air Directions Round Trip Le Close all opened Outbound Return Dep Airport Arr Airport Carrier Flight Dep Airport Arr Airport Carrier Flight FRA BCN v LH v 123 BCN v FRA v LH v 124 Departure Date Arrival Date Time of Arrival Departure Date Time of Depart Arrival Date Time of Arrival 06 01 2014 08 00 AM 06 01 2014 10 00 AM 06 08 2014 04 50 PM 06 08 2014 07 05 PM Add Air Continue D Flight Times need to be entered in the following format 03 00PM 03 00AM otherwise you will get an error message In case it is a transatlantic flight and the return flight only arrives the next day in Europe please overwrite the arrival date accordingly Complete your transfer booking with Save Book Norwegian by Norwegian Cruise Line Complete Manual Version 02 01 2014 NCL Bahamas Ltd Wiesbaden Office Continental Europe Branch Kreuzberger Ring 68 D 65205 Wiesbaden E mail agencysupport ncl com Page 15 of 44 NORWEGIAN CRUISE LINE AGENTBOOKINGENGINE NC
6. 2014 SE u Deck Zoom 06 08 20 Grouping No groupin Quick Search Clear i TATS mee L group mi v Select Deck Le Show All Categories Ship Norwegian Epic 1 C Stateroo Decks DeckName Crib Capacity Pricing Category BA i BA 121920 12M DECK12 1 3 E Stateroom GTY a eebe 2 BA 121938 12 DECK 12 1 3 Curr Promos BROCHURE CAMPAIGN C BA 12196 128 DECK 12 1 3 FE ee BA 12197 i 120 DECK 12 1 3 Close all opened BA 122010 12 DECK 12 1 3 BA 122050 12 DECK 12 1 3 BA 122120 12 DECK 12 1 3 BA 121370 12 DECK 12 1 3 BA 122130 128 DECK 12 1 3 BA 121360 120 DECK 12 1 3 DA 19190 m 42 PS noe 49 4 kl a Select GTY Select The Stateroom screen will allow you to select a stateroom that best fits your guests needs Staterooms will be sorted according to the following e Category Location Double Occupancy e Triple Occupancy Quad Occupancy Connecting Staterooms e Disabled Staterooms The staterooms are listed from most desirable stateroom to least from top to bottom Book Norwegian by Norwegian Cruise Line Complete Manual Version 02 01 2014 NCL Bahamas Ltd Wiesbaden Office Continental Europe Branch Kreuzberger Ring 68 D 65205 Wiesbaden E mail agencysupport ncl com Page 10 of 44 NORWEGIAN CRUISE LINE Cif you are looking for a specific stateroom number you can type it in the Quick Search field and it will display if available You can filter the search results based on certain stat
7. 21 toll free from landline network rates differ for calls from mobile network Homepage Start Page Once you have successfully logged in you will be taken to the Agent Home page also known as My Reservations New Reservation My Reservations Clients Tour Credit Agency Amenities My Agency Groups AGENTBOOKINGENGINE NCL FRANKFURT Report a Problem Opened Reservations My Reservations No reservations opened My Reservations My Freestyle Groups Res ID Last Name First Name OR by Group ID Ship Begin Sailing From Booked From FS Group Number Begin Sailing To Booked To Clear All From here you can make a new reservation or search for existing reservations made under your Agency ID At the top of the screen you will see more options available to you New Reservation My Reservations Clients Tour Credit Agency Amenities My Agency Groups New Reservation Begin shopping for available sailings My Reservations You can search for existing reservations by entering the reservation number OR the guest s first name last name and ship and sailing date The clearly better choice is the reservation number Clients If a guest has travelled with us before you can search for their Latitudes ID number or their name and date of birth Tour Credit This is a future functionality and it is not working yet Agency Amenities This is a future functionality and it is not working yet My Agency Displays all information
8. 59508925 SHOPPING Vacation starts in 158 days Agency OBE TEST AGENCY Agency Phone 49 61136070 Agent TRAINING AGENT Vacation Start 05 31 2014 Vacation End 06 08 2014 Sail Start 06 01 2014 Sail End 06 08 2014 Destination EUROPE Ship Norwegian Epic i Pricing Category BA i Assigned Category BA i Stateroom 11120 i Deck DECK 11 i Guests 2 Curr Promos BROCHURE CAMPAIGN INVOICE E2 276 00 Close all opened AGENTBOOKINGENGINE NCL FRANKFURT NEW RESERVATION Agency Vacation Voyage Category Stateroom Travel Protection GuestiInfo AirOptions Motorcoach Land Programs Special Requests Pricing Payment Schedule Payment Schedule Vacation starts in 158 days Cancellation Fee Explanation Payment Due Date FIRST DEPOSIT 12 28 2013 11 59 PM FINAL PAYMENT 05 02 2014 11 59 PM Credit Card Coupons Extend Option CheckWire Payment Check Comments 123 Send Amount E184 80 E2 091 20 Commit booking no payment The booking status changes then to BOOKED and the reservation is confirmed Changes or cancellation of the reservation will generate charges according to our Terms amp Conditions Book Norwegian by Norwegian Cruise Line Complete Manual Version 02 01 2014 NCL Bahamas Ltd Wiesbaden Office Continental Europe Branch Kreuzberger Ring 68 D 65205 Wiesbaden E mail agencysupport ncl com Page 24 of 44 NCL m d NORWEGIAN CRUISE LINE Reservation Summary The Summary screen will give a
9. Land Programs Special Requests Pricing Payment Schedule Opened Reservations Guest Info SHOPPING Kaes atcha ta eem To change Guest order click and drag the icon in the first column ere Sie E pilates Guests Latitude Address Household Age Agent TRAINING AGENT ANDY FREESTYLE 218132274 KREUZBERGE 24811160 ADULT Coupons View Search Remove Delete Vacation Start 06 01 2014 Vacation End 06 08 2014 Sail Start wegen Sail End Add Guest Contini Moll Guest 2 not set 0 ADULT Create Search Delete Curr Promos BROCHURE CAMPAIGN C INVOICE E2 164 00 Book Norwegian by Norwegian Cruise Line Complete Manual Version 02 01 2014 NCL Bahamas Ltd Wiesbaden Office Continental Europe Branch Kreuzberger Ring 68 D 65205 Wiesbaden E mail agencysupport ncl com Page 13 of 44 NORWEGIAN CRUISE LINE Creating a New Guest If the guest has never sailed with Norwegian before you will need to create them in the database and add them to the reservation To add a new guest to the reservation click on the Create link The Modify Client screen will appear Agency Vacation Voyage Category Stateroom Travel Protection Guestinfo tions Mot 3 and F ams Special Requests Pricing F Modify Client Profile Client ID Language none E Title First Given Name Middle Name Last Name Surname Gender Birthdate Citizenship v Male EN EB v Latitude Level E Mail PROSPECT Household 24811160
10. Reservations ul CANCELED 24512683 CANCELED Initial Date 12 24 2013 Vacation starts in 158 days 5 Agency OBE TEST AGENCY Booking Source INTERNETA Agency Phone 4961136070 Agency iui Name OBE TEST AGENCY Vacation Start 05 31 2014 DEN Gaal 06 08 2014 Phone 49 61136070 Sail Start 06 01 2014 Address KREUZBERGER RING 68 Sail End 06 08 2014 City State Zip WIESBADEN 65205 Destination EUROPE Agent Ship Norwegian Epic i Guests 2 Curr Promos BROCHURE CAMPAIGN Guests INVOICE E2 276 00 Y Guest Citizenship Age Guest Type Latitude Level Online Check in Close all opened FREESTYLE ANDY DE 34 REGULAR PROSPECT N A FREESTYLE SARAH DE REGULAR PROSPECT N A Reservation Header Destination EUROPE Vacation Start Date 05 31 2014 Vacation End Date 06 08 2014 Ship Norwegian Epic i Nrinina Zonen en en ear na re My Reservations This screen allows you to retrieve a list of your reservations New Reservation My Reservations Clients Tour Credit Agency Amenities My Agency Groups AGENTBOOKINGENGINE NCL FRANKFURT Report a Problem Opened Reservations My Reservations No reservations opened My Reservations My Freestyle Groups Res ID Last Name First Name OR by Group ID Ship Begin Sailing From Booked From FS Group Number Begin Sailing To Booked To There are 2 ways to search for a reservation I By reservation number By client name and sailing To search by confirmation number type the reservation number in the
11. Voyage Category Stateroom Travel Protection GuestInfo Air Options Motorcoach LandPrograms Special Requests Pricing Payment Schedule Opened Reservations Air Options 58764993 SHOPPING I Independent Air requests and deviations to Standard Air can result in fare increase For Independent Air and Air Deviation policies please click here Vacation starts in 160 days Agency OBE TEST AGENCY DNE Grouping by RequestType Le Agent TRAINING AGENT Vacation Start 06 01 2014 Air Request Type Guest Gateway Outbound Timing Gateway Return Timing Vacation End 06 08 2014 No Air Request Sail Start 06 01 2014 Sail End 06 08 2014 No Air Request ANDY FREESTYLE Destination EUROPE No Air Request SARAH FREESTYLE Ship Norwegian Epic i Pricing Category BA i Add Air Continue Assigned Category BA i Stateroom 11120 i Deck DECK 11 i Guests 2 Curr Promos BROCHURE CAMPAIGN INVOICE E2 038 00 Close all opened Click on Add Air The Air Type needs to be Independent It s possible to book transfer for several persons in the booking just repeat the process and select the respective person 50 04993 SHOPPING depende egue alid deviato dalidal d d esu dale Fase depende All arid AM VeviallO HOHCIE vIEdSe Vacation starts in 160 days Agency OBE TEST AGENCY DEREN ache eatin Grouping by Request Type v Agent TRAINING AGENT Vacation Start 06 01 2014 Air Request Type Guest Gateway Outbound Timing Gateway Return Timing Vacation End
12. be assigned at time of booking see below Guarantees are not available for back to back sailing suites or special staterooms such as family or spa staterooms Upgrades Available The Cabin Available column displays the number of staterooms available in that category If the number is 7 this means that there are 7 or more staterooms available in that category This column will display the promotion code associated with the Current Best Fare Current Promo pricing for each specific category Click on the promotion code link to view alternative rate codes and add prepaid service charge The Res Total column displays the total cost of the reservation inclusive of any and all components i e Land Transfers etc added to the reservation The tab Quote Guest 1 2 shows the price for the first guest in the booking In order Ge to see per person pricing please click on the price Res Total j If you have selected more than two guests the column Quote Guest 3 8 shows the Quote Guest 3 8 price for the al on the price Future functionality not working yet Initial prices currently exclude service charges Click on the Current Promo to add prepaid service charges and view other combinable promo codes person in the booking In order to see per person pricing please click Book Norwegian by Norwegian Cruise Line Complete Manual Version 02 01 2014 NCL Bahamas Ltd Wiesbaden Office Continental E
13. box and click the Search button This is the narrowest search To search by name and sailing enter your search criteria in at least 3 of the available fields e Last Name e First Name Sail Date Range e Ship e Booked From To Date Range Book Norwegian by Norwegian Cruise Line Complete Manual Version 02 01 2014 NCL Bahamas Ltd Wiesbaden Office Continental Europe Branch Kreuzberger Ring 68 D 65205 Wiesbaden E mail agencysupport ncl com Page 28 of 44 NORWEGIAN CRUISE LINE Enter additional information to refine the search To review a reservation click on the reservation number You will be taken to the Reservation Summary screen From there you may make certain modifications or cancel the reservation Modifications permitted are add shore excursions entertainment dining spa transfers hotel packages purchase amenities apply payment extend option confirm option and add special requests If you change the sail date or category charges will be applied if the booking is already in BOOKED status All applicable charges will be applied according to Norwegian Cruise Line booking conditions For all other modifications please call 00800 03 10 21 21 Modify an Existing Reservation Click on MELLE to update the reservation Use the top navigation bar to navigate to the applicable page Screens that are not available for modification will be shaded Agency Vacation Voyage Category Price Programs St
14. located on the dashboard The Online Check In is due until 4 days prior to departure Book Norwegian by Norwegian Cruise Line Complete Manual Version 02 01 2014 NCL Bahamas Ltd Wiesbaden Office Continental Europe Branch Kreuzberger Ring 68 D 65205 Wiesbaden E mail agencysupport ncl com Page 40 of 44 NORWEGIAN CRUISE LINE Groups Book Norwegian for Groups allows you to Create bookings within your allotment and enter names e Change names before the release date Choose stateroom numbers directly and access detailed information about the staterooms e Enter special requests such as cribs or pushing the beds together Book shore excursions and or onboard activities So you can confirm a reservation to your clients right away After completing the booking you will receive your reservation ID which you may retrieve anytime Please take note of the following points before you get started e Requests in addition to your allotment In Book Norwegian you will see all available categories as well those that you are not holding in your allotment Please only book the categories within your allocation aS we only ensure the agreed rates for those categories If you have a request for a category you are not holding in the allotment please contact our groups department e After the release date After the release date of the group no additional bookings and changes are permitted via Book Norwegian Please contac
15. opened NCL m a NORWEGIAN CRUISE LINE NEW RESERVATION Agency Vacation Voyage Category Stateroom Travel Protection GuestInfo Air Options Motorcoach LandPrograms Special Requests Pricing Payment Schedule Payment Schedule Vacation starts in 158 days Cancellation Fee Explanation FIRST DEPOSIT FINAL PAYMENT CreditCard Coupons Credit Card Info Payment Source Guest e Payment Amount Credit Card Number Extend Option Name on Credit Card ANDY FREESTYLE Credit Card Type none OPTIONAL Automatic Final Payment Payment Due Date Amount 12 28 2013 11 59 PM E184 80 05 02 2014 11 59 PM E2 091 20 m Expiration Date Check Wire Payment MANDATORY Billing Address Address 1 Country Zip City State US or Ca If the check box is selected the amount equal to final payment or its remainder will be automatically withdrawn from this credit card Schedule Final Payment Amount of 2091 2 Schedule another amount Enable Automatic Final Payment Back Commit booking no payment Please review the payment schedule From the Payment Schedule screen you can Review the reservation s payment amounts and due dates option date View the number of days prior to sailing Enter a credit card payment Apply a Cruise Rewards Coupon as payment NEW Extend the option within the given possibilities NEW Confirm options e Make the reservation i
16. relevant to your Agency i e address phone number e mail and commission percentage if applicable This area is only accessible for the Supervisor in your agency It s possible to create additional agents and manage their accesses to Book Norwegian Groups Review and book into existing groups that are set up under your account Book Norwegian by Norwegian Cruise Line Complete Manual Version 02 01 2014 NCL Bahamas Ltd Wiesbaden Office Continental Europe Branch Kreuzberger Ring 68 D 65205 Wiesbaden E mail agencysupport ncl com Page 3 of 44 NORWEGIAN CRUISE LINE New Reservation To begin a new reservation click on Biz at the top of the screen Agency Screen The Agency screen will display your Agency ID name and phone number New Reservation My Reservations Clients Tour Credit Agency Amenities My Agency Groups AGENTBOOKINGENGINE NCL FRANKFURT Report a Problem gt Alt Res ID Groupi gt Agency Profile NEW RESERVATION Opened Reservations Agency Vacation Guest Info sts Pricing Payment Schedule 35641232 SHOPPING Agency Agency OBE TEST AGENCY ix Travel Agency Agency Phone 49 61136070 Agent TRAINING AGENT Agency Information Guests 2 i S Close all opened Agency ID Agency Name Agency Primary Phone ARC Number Default Currency 37437 OBE TEST AGENCY i 49 61136070 EUR Secondary Agency Enter Phone Number Look up Click on the Continue button Vacation The
17. search vacation screen will now appear New Reservation My Reservations Clients Tour Credit Agency Amenities My Agency Groups Report a Problem gt Alt Res ID Groupi gt Agency Profile AGENTBOOKINGENGINE NCL FRANKFURT NEW RESERVATION Opened Reservations Agency Vacation Guestlnfo 5 Pricing Payment Schedule 35641232 SHOPPING Vacation Agency OBE TEST AGENCY ix when would you like to travel Agency Phone 49 61136070 Agent TRAINING AGENT E Specify new reservation parameters Number of Guests Guests 2 Search Vacation Search to Create Freestyle Group Adults Chil Infants Close all opened 2 From To Vacation Length 11 29 2013 12 29 2013 Any Length Qualifications Check all that applies Destination Embark Port Ship One or more guests 55 or older PastGuest Latitude Member Additional parameters State Province of Residency UNKNOWN v oea OER All On the vacation page you will be able to enter qualifiers to help search for the most appropriate cruise for your customers With the information provided we will display a list of voyages that meet or closely match the request You will be able to select multiple staterooms at a later stage Please enter occupancy for the first cabin here Past Guest Latitudes Rewards Member If the customer has cruised with Norwegian Cruise Line before check the Latitudes Member option Best Ager If the guest is more than 55 yea
18. to the reservation summary page In the field Funds Available you can see the amount you have paid Furthermore you will now see a Transaction section at the bottom of the reservation summary screen showing the credit card payment credit card number is not displayed completely If you do not wish to pay the balance due at this stage click ammit booking ino payment to complete the option By clicking the Pay button you are accepting Norwegian Cruise Line booking conditions which will apply immediately The payment due date for the first deposit indicates you at the same time the option period you have time up to this date to reconfirm the option If you don t reconfirm the option it will be auto cancelled on the indicated date at latest 17 00 h or at whatever time is indicated by the system and you lose the blocked space Please note that the system indicates EST Eastern Standard Time It s not enough to make a bank transfer to pay the deposit because the bank transfer can reach our account too late If you want to pay via bank transfer please additionally reconfirm the option via the Check Wire Payment tab If no deposit is mentioned you have to confirm the option immediately Also take note of the second tab named Coupons When your customers are on board our ships they can already make a down payment of US 250 towards their next trip with Norwegian Cruise Line As a thank you customers are credited with an on boa
19. 0 J Filter Agent TRAINING AGENT m Weed Select Stateroom Deck Plan Legend P Undock Vacation End 06 08 2014 ee nen Deck Zoom Sail End 06 08 2014 Exo n i ee e Em d Le Search DECK 11 P Show All Categories Ship Norwegian Epic C Stato Deck DeckName Crib sa p MAN Pricing Category BA i es Sisko GTY BA 111240 1180 DECK 11 1 3 111084 11107A Guests 2 BA 1121320 11M DECK11 1 3 Curr Promos BROCHURE CAMPAIGN C 11124 nma INVOICE 5400 BA 112160 11 DECK 11 1 3 E21 11116A TI3A BA 1111770 110 DECK 11 1 3 11120A 111174 f Close all opened v BA 111208 110 _ DECK11 1 3 BA 112178 10E GEO 1 3 11244 11214 BA 112200 11M DECK11 1 3 11128A 111254 BA 111160 110E DECK11 1 3 E 111324 294 BA 112210 110 DECK 11 1 3 RK 111364 111334 BA 112240 110 DECK 11 1 3 Select OTY Its possible to select multiple staterooms in case you would like to do more than one booking at once Additional bookings will be displayed on the left side of the screen to be completed later Opened Reservations Book Norwegian by Norwegian Cruise Line Complete Manual Version 02 01 2014 NCL Bahamas Ltd Wiesbaden Office Continental Europe Branch Kreuzberger Ring 68 D 65205 Wiesbaden E mail agencysupport ncl com Page 11 of 44 NORWEGIAN CRUISE LINE Report a Problem h gt Itinerary Info gt Alt Res ID Groupi cesi eee A Profile Agency Vacation Voyage Category Stateroom Travel Protection Guestinfo
20. 14 Phone 49 61136070 Sail Start 01 04 2044 Address KREUZBERGER RING 68 Sail End Desihiiion Copy Reservation x Ship Shore Excursions Dining Entertainment will not be copied to a new reservation Pricing Category J breed ome Stateroom Deck Guests Curr Promos wed wey ewe pu pum E INVOICE E2 546 23 TEST FEMALE DE REGULAR PROSPECT NA Close all opened Reservation Header Destination CARIBBEAN Vacation Start Date 01 02 2014 Vacation End Date 01 11 2014 Ship Norwegian Epic i Pricing Category B6 i Assigned Category B6 i Stateroom 10001 i Guests 2 Motorcoach TEST ALEXANDRA From HOLIDAY INN MIA HOTEL to MIA PORT TEST FEMALE From HOLIDAY INN MIA HOTEL to MIA PORT Now you only need to change the names of the guests and your booking is finished If you don t agree with the automatically selected stateroom you can still change it Please insert the names and complete the booking Travel With If you have two bookings that are travelling together you can link them with the functionality Travel with on the Reservation Summary via the Dashboard New Reservation My Reservations Clients Tour Credit Agency Amenities My Agency Groups AGENTBOOKINGENGINE NCL FRANKFURT Report a Problem eget lt BACK TO SEARCH Switch To Edit Mode VIEW MODE gt Cancel Reservation gt Itinerary Price Programs Stateroom Travel Protection Guests Info Air Options Motorcoach Land Programs Special Request
21. 2014 PRE 01042014 PRE Prepaid Service Charges Date Time 01 05 2014 05 30 PM CIRQUE DREAMS amp DINNER PREMIUM SEATING CIRQUE DREAMS amp DINNER PREMIUM SEATING Date Time 01 08 2014 08 00 AM SS 0 00 E0 00 E205 40 E2 545 23 E205 40 E2 342 83 NA NA 2 NIGHT HOLIDAY INN MIAMI BEACH PRE CRUSIE PACKAGE 2 NIGHT HOLIDAY INN MIAMI BEACH PRE CRUSIE PACKAGE Table For or Date Time 01 07 2014 05 45 PM QUOTZOt4 0545 PM Book Norwegian by Norwegian Cruise Line Complete Manual Version 02 01 2014 NCL Bahamas Ltd Wiesbaden Office Continental Europe Branch Kreuzberger Ring 68 D 65205 Wiesbaden E mail a encysupport ncl com Page 33 of 44 NORWEGIAN CRUISE LINE Shore Excursions Shore Excursions can be purchased up to 2 days before departure or by the guest once on board The booking needs to be in BOOKED status already confirmed by you If you pre purchase you need to pay the shore excursion directly with credit card We dont pay any commission on shore excursions lt BACK TO SEARCH CANCEL EDIT w ofure EDIT MODE Agency Vacation Voyage Category Price Programs Stateroom Travel Protection Guests Info Air Options Motorcoach Land Programs Onboard Activities Shore Excursions Special Requests Pricing Payment Schedule Reservation Summary Shore Excursions Shorex Pre Sell Only Selected Shore Excursions Grouping No grouping v y Guest Description Date Time G
22. BA i Reservation Total E2 164 00 Z iau cad View guest totals 12 1 3 Stateroom GTY g 8 M 121i DECK 12 1 3 BA 121 12 DECK 12 1 3 INVOICE BROCHURE CAMPAIGN CEPSC do 120 DECK12 1 3 Close all opened BA 122010 12 DECK 12 1 3 BA 122050 120 DECK 12 1 3 Select a Stateroom This screen provides you with a list of available staterooms in the category you have selected Staterooms are listed in rank order with the best available rooms listed first A diagram of the ship indicating deck location is displayed This screen is bypassed if the category you have selected has only guarantees available Poggi NEW RESERVATION gt Itinerary Info gt Alt Res ID Groupi gt Agency Profile Agency Vacation Voyage Category Stateroom Guestinfo Mol 3 Land Programs Special Requests Pricing Paym Opened Reservations Stateroom 55409259 SHOPPING a To book multiple Reservations select the staterooms you wish to hold The Dashboard will display a negative ID number for each stateroom selected For multiple Vacation starts in 163 days staterooms in different categories click on Filter The current category will be highlighted hold the CTRL key and click on the additional categories and select the Agency OBE TEST AGENCY desired Agency Phone 49 61136070 p gt Filter Agent TRAINING AGENT EN Select Stat Deck PI Legend Undook D egen ndoc Version End 06 08 2044 elec ateroom ec an g Sail Start 06 01
23. CY Agency Phone 49 61136070 IT ENTERTAINMENT CONFIRMATION SHOREX CONFIRMATION E Vegas CONFIRMATION_CE Vacation Start 05 31 2014 Vacation End 06 08 2014 IT DINING CONFIRMATION ENTERTAINMENT CONFIRMATION Sail Start 06 01 2014 Sail End 06 08 2014 T SPA CONFIRMATION AMENITY INVOICE Destination EUROPE SHOREX CONFIRMATION DINING CONFIRMATION Ship Norwegian Epic i Pricing Category BAL IT AMENITY INVOICE SPA CONFIRMATION Assigned Category BA 1 Stateroom 11120 i Deck DECK 11 i Guests 2 Curr Promos BROCHURE CAMPAIGN INVOICE E2 276 00 Close all opened Send By E Mail C Fax E Mail Address Subject Norwegian Epic FREESTYLE FIT 24512683 Sail f Message Send By E Mail Fak E Mail Address aherzig ncl com Subject Norwegian Epic FREESTYLE FIT 24512683 Sail f Message The language for the confirmation is preset as in your agency profile i Select CONFIRMATION_CE document 2 DONOT edit or add anything to the Subject or Message fields Send Confirmation 3 Click on the button Book Norwegian by Norwegian Cruise Line Complete Manual Version 02 01 2014 NCL Bahamas Ltd Wiesbaden Office Continental Europe Branch Kreuzberger Ring 68 D 65205 Wiesbaden E mail agencysupport ncl com Page 26 of 44 NORWEGIAN CRUISE LINE Reservation Status The following is a list of the different reservation status OFFER OF Option Status the reserva
24. Close all opened Reserved for Time 01 07 2014 v CUCINA E11 04 90 mins ALEXANDRA TEST 05 30PM Le 05 30 PM Accept Terms amp Conditions Book Norwegian by Norwegian Cruise Line Complete Manual Version 02 01 2014 NCL Bahamas Ltd Wiesbaden Office Continental Europe Branch Kreuzberger Ring 68 D 65205 Wiesbaden E mail agencysupport ncl com Page 30 of 44 NCL m gt NORWEGIAN CRUISE LINE ee Dining a mri Select a date and restaurant for which you would like to see mos Eoi the available Dining options You can also select all days of oa SE the cruise and all available restaurants at once Then enter the ZR cos 7 table size and click on Display Available Dinings Tabeto2 s Display Available Dinings Restaurart Dining CAGNEY a CGNN00PO2 CUCINA T 014 07 00 The system shows you if there is availability on the requested date and by clicking on Reserved for scroll down menu you can select the name on which the table shall be booked and for which time Then click the check box for the terms amp conditions and Save Now you can see on the right side a summary of your selected activities and you can proceed with booking of other activities Activities Filter Entertainment Dining Entertainment SPA Select a date and show to see the available options ee 4nd Display Available Shows then choose y
25. E LINE Change Password You can change your password in the scroll down menu on the upper right corner New Reservation My Reservations Clients Tour Credit Agency Amenities My Agency Groups AGENTBOOKINGENGINE NCL FRANKFURT i Change Password Opened Reservations My Reservations Print 41377925 SHOPPING My Reservations My Freestyle Groups English United States Nanin Onilina Cram Nankar Frans Close all opened Res ID Last Name First Name OR by Memi ATO CR Change Password mH Change your password Please provide old and new passwords Old Password New Password Repeat New Password Administer My Agency If you are set up as the supervisor administrator of your agency you can refresh the individual password of your agent colleagues by entering in your Agency profile My Agency New Reservation My Reservations Clients Tour Credit Agency Amenities My Agency Groups Click on View Agents and select an agent My Agency Agency Maintenance Agency ID Agency Name Currency Office Code Contact Name EWR NCL FRANKFURT none ARC IATA CLIA Floating Deposit none nonae Uu 442877 N bdm isr Consortium Mame nonae none Addresses Type Street Address City State Zip Country 1 PRIMARY KREUZBERGER RING 68 WIESBADEN 65205 DE Phones Type Country C Phone Number Ext 1 BUSINESS 49 61136070 2 BUSINESS 49 6113607099 Tier Commissions Additional Fields Commission Tier Level Currency Rev
26. E889 00 Select BC DI BALCONY STAT 3 OK OK 7 CSEEB E1 718 00 E859 00 Select BD DI BALCONY STAT 3 GTY GTY 0 CSEEB E1 718 00 E859 00 Select Book Norwegian by Norwegian Cruise Line Complete Manual Version 02 01 2014 NCL Bahamas Ltd Wiesbaden Office Continental Europe Branch Kreuzberger Ring 68 D 65205 Wiesbaden E mail agencysupport ncl com Page 7 of 44 NORWEGIAN CRUISE LINE EX This column displays the category Click on the category link in the field or the i symbol to view a picture of the stateroom category This column displays whether there is an upgrade available It will show the category that the guest can upgrade to This feature is currently not used in Continental Europe The Upgrades Available column displays the number of upgrades that are available in that Category This feature is currently not used in Continental Europe This column displays the description of the category The Max Capacity column displays the maximum number of guests that can be Max Capacity accommodated by at least one stateroom in that category That does not mean necessarily that this special cabin is available You can check this in the next step The Crib column indicates if the category can accommodate a Foldable oleeper Playpen for an Infant OK indicates that staterooms are available and a specific stateroom number can be assigned GTY indicates that staterooms are available but no specific stateroom number can
27. FREESTYLE Le Addresses Phones Address 1 Address Type Address 1 Address 2 HOME ADDRESS KREUZBERGER RING 68 none Country Zip Code City State US or Ca DE 65205 WIESBADEN none The following fields on the Client screen are mandatory e Title First Given Name and Last Name Surname must match passport The Gender will automatically populate when the Title is selected Citizenship Very soon as well Birthdate OO A other fields are optional however it is recommended that you enter as much information as possible All middle names should be entered especially if they are stated in the passport Air Options amp Transfers Please note that flight packages cannot be purchased online Please call our reservations team at 00800 03 10 21 21 for a quote only available for flights from Germany Switzerland Austria Spain amp Italy If you would like to book transfers for your individual flights you can do so via this screen Book Norwegian by Norwegian Cruise Line Complete Manual Version 02 01 2014 NCL Bahamas Ltd Wiesbaden Office Continental Europe Branch Kreuzberger Ring 68 D 65205 Wiesbaden E mail agencysupport ncl com Page 14 of 44 NORWEGIAN CRUISE LINE New Reservation My Reservations Clients Tour Credit Agency Amenities My Agency Groups AGENTBOOKINGENGINE NCL FRANKFURT NEW RESERVATION gt Itinerary Info gt Alt Res ID Groupi gt Agency Profile Agency Vacation
28. KIDS DIAP1 Diapers Huggies Size 1 for E18 86 0 0 KIDS PACKAGES KIDS DIAP2 Diapers Huggies Size 2 for E18 86 0 0 E On the Amenity Order summary page itis important that you indicate now the day of delivery as otherwise all amenities will be delivered Day 1 of the cruise Book Norwegian by Norwegian Cruise Line Complete Manual Version 02 01 2014 NCL Bahamas Ltd Wiesbaden Office Continental Europe Branch Kreuzberger Ring 68 D 65205 Wiesbaden E mail agencysupport ncl com Page 36 of 44 NORWEGIAN CRUISE LINE Amenity Order Amenity Order Booking Order ID Initial Date 4847573 12 05 2013 Card To Test Card Message Have fun Compliments of AGENCY Item s Details Type Code Name Comments Guest Name Delivery Deli Qty Day Delivery Time FRUIT 308R The Captains Choic TEST ALEXANDRA PER CABIN SAIL 1 1 Delete Back To Orders Add Items Sae O This column displays the Quantity per day This column displays the Day of Delivery Delivery Time This column displays the Delivery Time Don t change this time Finalize your amenity order with the button Save on the bottom of the page Now you have to proceed with the payment Please click on Payments enter the credit card details and pay the amenities If you do not pay the amenities prior to the sailing they will not be delivered As amenities go on a separate invoice the total amount of the reservati
29. Kreuzberger Ring 68 D 65205 Wiesbaden E mail agencysupport ncl com Page 16 of 44 NORWEGIAN CRUISE LINE Motorcoach Via this tab you can book bus transfers from Switzerland to Venice for Norwegian Jade sailings in summer 2014 New Reservation My Reservations Clients Tour Credit Agency Amenities My Agency Groups AGENTBOOKINGENGINE NCL FRANKFURT Report a Problem gt Itinerary Info gt Alt Res ID Groupi edel reete A Profile did lte Agency Vacation Voyage Category Stateroom Travel Protection Guest Info Air Options Motorcoach Land Programs Special Requests Pricing Payment Schedule Opened Reservations Motorcoach 59508925 SHOPPING Selected Motorcoach Vacation starts in 159 days i Agency OBE TEST AGENCY Agency Phone 49 61136070 Grouping No grouping v Agent TRAINING AGENT ER We Description Start Location Vacation End 06 08 2014 Sail Start 06 01 2014 Spei Add Motorcoach Destination EUROPE i Ship Norwegian Epic i Pricing Category BA i Assigned Category BA i Stateroom 11120 i Deck DECK 11 i Guests 2 Curr Promos BROCHURE CAMPAIGN INVOICE E2 038 00 Close all opened Land Programs The Land Programs tab shows any additional land packages hotels that take place before and after the cruise Please note that the hotel package can only be booked for all guests in the reservation New Reservation My Reservations Clients Tour Credit Agency Amenities M
30. L FRANKFURT NEW RESERVATION Agency Vacation Voyage Category Stateroom Travel Protection GuestiInfo Air Options Motorcoach LandPrograms Special Requests Pricing Payment Schedule New Reservation My Reservations Clients Tour Credit Agency Amenities My Agency Groups Report a Problem gt Itinerary Info gt Alt Res ID Groupi gt Agency Profile Air Options Opened Reservations 58764993 SHOPPING I Independent Air requests and deviations to Standard Air can result in fare increase For Independent Air and Air Deviation policies please click here Vacation starts in 160 days Agency OBE TEST AGENCY enr NA 4961138070 Grouping by Request Type y Agent TRAINING AGENT Vacation Start 0601 2014 Air Request Guest Gateway Outbo Timing Gateway Return Timing ENT 06 08 2014 INDEPENDENT Edit Request Delete Request Sail Start 06 01 2014 Sail End 06 08 2014 INDEPENDE ANDY FREESTYLE FRA SAME DAY FRA SAME DAY Itinerary Details Delete Destination EUROPE INDEPENDE SARAH FREESTYLE FRA SAME DAY FRA SAME DAY Itinerary Details Delete Ship Norwegian Epic i Pricing Category Stateroom 11120 i Deck DECK 11 i Guests 2 Curr Promos BROCHURE CAMPAIGN Air Out Return FRA FRA INVOICE E2 118 00 Close all opened The individual air information and transfer details will also be shown on the Reservation Summary page now Please note that the rate for the transfer is not stated separate
31. NE NCL FRANKFUR Report a Problem gt Travel With gt Cancel Reservation lt BACK TO SEARCH CANCEL EDIT L gt Itinerary gt Commissions EDIT MODE Agency Vacation Voyage Category Price Programs Stateroom Travel Protection Guests Info Air Options Motorcoach Land Programs Onboard Activities T 1D ts Send Confi ti M ers VESTEM Shore Excursions Special Requests Pricing Payment Schedule Reservation Summary Amenities Alt Res ID Grou EE Onboard Activities gt Copy Reservation Online Check In E Please select unselect Activity Package s and click continue gt Contact Us Note Dining and Entertainment Requests can not be taken until 45 days to sailing Opened Reservations Pre Sell Only 24240622 BOOKED Vacation starts in 26 days Activities Filter Selected Activities Agency OBE TEST AGENCY Agency Phone 49 61136070 No Activities Selected Agent TRAINING AGENT Dining Entertainment SPA Vacation Start 01 02 2014 Vacation End 0141 2004 Date Restaurant Sail Start 01 04 2014 01 04 2014 CAGNEY A CUCINA Sail End 01 11 2014 MEE TET E Destination CARIBBEAN MODERNO E Ship Norwegian Epic i 01 08 2014 s SHANGHAI m Pricing Category B6 i Assigned Category B6 i Select All Unselect All Select All Unselect All Stateroom 10001 i Party Size Deck DECK 10 i nu 5 Table fori Curr Promos CEPSC CSEEB INVOICE E2 362 00 Group by Date Group by Restaurant
32. NORWEGIAN CRUISE LINE Book Norwegian Complete Manual Accessing Book Norwegian ssssnessnnreserrrosrrrnsrrrrrsnrrrsrrrrrsnrrrstrrrrsnrrnsnrtrrnnrtnstntrrnntrennrtrrnnrenennrennn nenne 2 Homepage Start Page NEN ETE 3 Now TICSEIV QUON esros anaa ENa S NENP EEE TEAN Erara aE 4 e Ee ASEE E T E E E T AEE E E E A T T E 4 YAS LUNG TUI 4 VOVE EeTt E 6 Select a Stateroom Categony Arna AE enibi EAER AENEAN 7 Selecta ee BET 10 Guest Mormaii PME 12 Air Options MEC NT 14 NICTORCO m 17 Land FOCUS cenre ei a PesqueisivsRa cd DeuitcctdiaNimccsmPen Erde zu a ReoM SEN idrUN MI eden 17 DOSCIAl aisle D i RTT T 19 PACIO E HR 19 Payment SC NCOUNG NMc 21 Reservation SUMMANY REPRE 25 Requesting a Reservation Confirmation 26 PACSEEV AMON Slt E n 27 eiecit 27 OTT OSS aT PP L 9 28 Modify an Existing Reservation EEN 29 ll aere ACIYI m 30 PO E E UO EN 34 e SET mm 35 rore dini e E 37 8 WEIN X 38 PMS 40 Siam me c 40 tsi
33. Programs Onboard Activities Ti 1D t Send Confirmati remote Shore Excursions Special Requests Pricing Payment Schedule Reservation Summary gt Alt Res ID Grou is Amenities gt Copy Reservation gt Online Check In WEST Amenity Orders for reservation 24240622 Opened Reservations gu E A OrderID Order Date Status Description Comments Requester Valid Di Dispatched Date 24240622 BOOKED Vacation starts in 28 days 4845046 12 04 2013 NEW OBE TEST AGENCY v 12 05 2013 Delete Select Agency OBE TEST AGENCY Agency Phone 49 61136070 Back p Agent TRAINING AGENT JTL First click on New to see the Amenity Order page Agency Vacation Voyage Category Price Programs Stateroom Travel Protection Guests Info Air Options Motorcoach Land Programs Onboard Activities Shore Excursions Special Requests Pricing Payment Schedule Reservation Summary Amenity Order Amenity Order Booking Order ID Initial Date none none Card To Card Message Compliments of Item s Details Type Code Name Comments Guest Name Deli Deli Qiy Day Delivery Time Back To Orders Enter the name of the person who shall receive the Amenity in the field Card To Then choose the title of the card e g Birthday greetings Welcome aboard etc from the dropdown menu in Card Message In the field Compliments of enter your name or the name of the travel agency you are working at and if you like an individual text which will be printe
34. RIBBEAN 5 records Norwegian Epic i 01 04 2044 Sat 7 viewli 7 DAY EASTE E3 218 00 E908 00 E758 00 E548 00 N A Select Norwegian Epic i 01 11 2014 Sat rj view Li 7 DAY EASTE E898 00 E758 00 E508 00 N A Select Norwegian Epic amp 0118 2014 Sat 7 view 1 7 DAY EASTE E2 028 00 E948 00 E798 00 E548 00 N A Select Norwegian Epic i 01 25 2014 Sat 15 view i 15 DAY EAST E4 438 00 E2 118 00 E1 778 00 E1 168 00 N A Select Norwegian Epic E 01 25 2044 Sat 8 view Li 8 DAY EASTE E2 488 00 E1 128 00 E948 00 E608 00 N A Select Back Please note that the prices displayed are lead in Cruise only prices per meta category taxes are not included yet Please select one of the voyages to see full detailed pricing on the next Screen If the voyages displayed do not meet your needs or you want to see something else click the Vacation link at the top of the page You will be returned to the Vacation page to submit new search parameters This option is available to you throughout the booking process To continue click the Select link to the right of your preferred sailing Book Norwegian by Norwegian Cruise Line Complete Manual Version 02 01 2014 NCL Bahamas Ltd Wiesbaden Office Continental Europe Branch Kreuzberger Ring 68 D 65205 Wiesbaden E mail agencysupport ncl com Page 6 of 44 NORWEGIAN CRUISE LINE Lead in pricing per meta will display fo
35. Ring 68 D 65205 Wiesbaden E mail agencysupport ncl com Page 31 of 44 NORWEGIAN CRUISE LINE Opened Reservations Pre Sell Only 24240622 BOOKED X Base Invoice Vacation starts in 28 days Selected Activities Agency OBE TEST AGENCY Eamed Commission E205 40 Agency Phone 49 61136070 Gross Due E2 546 23 01 05 2014 Agent TRAINING AGENT Commission Due 205 40 Vacation Start 01 02 2014 Net Due E2 340 83 e Vacation End 01 11 2014 Invoice Restaurant Dining CUCINA coe lieben VOYAGE FARE E1 516 00 Se z ae 516 00 BEEN eae 01711 2014 SERVICE CHARGES 126 00 ij BISTRO F Date Time 01 05 2014 05 30 PM Destination CARIBBEAN eae 182 00 MODERNO Duration 90min Ship Norwegian Epic i A ad SHANGHAI Comment LA CUCINA PARTY OF 2 E LAND PROGRAMS E538 00 Sold LA CUCINA PARTY OF 2 Assigned Category B6 i oe 22 07 Reserved For ALEXANDRA TEST Stateroom 10001 i Deck DECK 10 i ONBOARD SPA E103 32 SS Q Reservation Total E2 546 23 Display Available Dinings Delete View guest totals Curr Promos CEPSC CSEEB INVOICE E2 546 23 01 07 2014 Group by Date Group by Restaurant Show CIRQUE DREAMS amp Close all opened Reserved for Time DINNER PREMIUM SEATING 01 05 2014 CRQNEP B CUCINA densi chal Date Time 01 07 2014 05 45 PM Duration 90min Price E58 84 Guests ALEXANDRA TEST FEMALE TES Accept Terms amp Conditions d E Delete 01 08 2014 Spa ELEMIS SKIN SPECIFIC FACIAL SPAN23
36. Schedule Reservation Summary p m Onboard Activities Copy Reservaton Online Check in d Please select unselect Activity Package s and click continue Contact Us Note Dining and Entertainment Requests can not be taken until 45 days to sailing Opened Reservations Pre Sell Only Dining Entertainment and Spa Treatments can be added to a booking as of 45 days and up to 2 days before departure Spa Treatments only up to 4 days before departure On board activities are available for pre purchase as of 55 days prior to sailing for guests of The Haven and Suites only this exception is not available via Book Norwegian only via our reservations department The booking needs to be in BOOKED status already confirmed by you Pre sell for Dining is available for all our ships Pre sell for entertainment is only available for Norwegian Epic Norwegian Breakaway and Norwegian Getaway Pre sell for spa treatments is only available for Norwegian Epic Guests must be 18 years or older to use the Spa Pre sell on board activities are a part of the reservation and need to be paid prior to the sailing A credit card must be provided at the time of booking Payments will be made in the relevant currency EUR Please take note of the cancelation fees In order to pre purchase onboard activities go to the corresponding Tab and click on New Reservation My Reservations Clients Tour Credit Agency Amenities My Agency Groups AGENTBOOKINGENGI
37. Section S9 6 cabins f M 5 Guests 2 S6 5 cabins Hearing Impaired Midship Section Picture Window Curr Promos BROCHURE CAMPAIGN C M9 7 cabins i INVOICE E2 164 00 M2 5 cabins T Porthole T Port Side Pullman Bed M3 7 cabins MA 7 cabins 8 Pullout Bed Separate Bedroom with a door Separate Shower Close all opened Ctrl and Shift for mult select Starboard Side Wheelchair Accessible IB Undock Deck Plan Select Stateroom Legend To select a stateroom click on the box that corresponds with the requested stateroom and click on the Select button The selected cabin will be highlighted in the interactive deck plan you could also select a cabin via the interactive deck plan Report a Problem gt Itinerary Info gt Alt Res ID Groupi Agency Profile Opened Reservations NEW RESERVATION Agency Vacation Voyage Category Stateroom Guestinfo ir Options Motorcoach Land Programs Special Requests Pricing Payment Schedule Stateroom 55409259 SHOPPING To book multiple Reservations select the staterooms you wish to hold The Dashboard will display a negative ID number for each stateroom selected For multiple Vacation starts in 163 days staterooms in different categories click on Filter The current category will be highlighted hold the CTRL key and click on the additional categories and select the Agency OBE TEST AGENCY desired Agency Phone 49 6113607
38. TE CA05 Bed Rails use to not fall out CABIN ATTRIBUTE CA01 Bedboards CABIN ATTRIBUTE CA03 Extra Pillows CABIN ATTRIBUTE CA08 Push Beds Together CABIN ATTRIBUTE CA02 Twin Beds CABIN ATTRIBUTE CA09 DIETARY selected of 6 Birthday Cakes Honeymoon Cake Y SPEC OCCASION selected of 3 SPEC OCCASION SPEC OCCASION S002 004 This screen will provide you with a complete pricing statement both for the total price and on a per guest basis The applicable currency sign will be displayed in front of the prices Book Norwegian by Norwegian Cruise Line Complete Manual Version 02 01 2014 NCL Bahamas Ltd Wiesbaden Office Continental Europe Branch Kreuzberger Ring 68 D 65205 Wiesbaden E mail agencysupport ncl com Page 19 of 44 NORWEGIAN CRUISE LINE Report a Problem NEW RESERVATION gt Enerary nfo AR Res Group Agency Profile E39 Agency Vacation Voyage Category Stateroom Travel Protection Guestinfo Air Options Motorcoach LandPrograms Special Requests Pricing Payment Schedule Opened Reservations Pricing SHOPPING Vacation starts in 158 days Destination Ship Pricing Category Berth Category Stateroom Agency OBE TEST AGENCY EUROPE Norwegian Epic D BA T m 11120 T Agency Phone 49 61126070 Agent TRAINING AGENT Promo Code Guest Name Promo Name Vacation Start 05 31 2014 BROCHURE FREESTYLE ANDY Brochure rate Vacation End 06 08 2014 CAMPAIGN FREESTYLE ANDY Special Off
39. access data for Book Norwegian by e mail Agent Maintenance Agent Profile Agency Name OBE TEST AGENCY First Name Last Name AGENT TRAINING E Mail Phone aherzig ancl com none WEB Web Login Name AGENTBOOKINGENGINE Reset Password Security Level Supervisor iy v Has Web Access Back Save Agent Profile Update Password The security level differentiates between Agent and Supervisor While the Agent can only see and update his own profile the Supervisor can see and update the profiles of all agents working in the agency Book Norwegian by Norwegian Cruise Line Complete Manual Version 02 01 2014 NCL Bahamas Ltd Wiesbaden Office Continental Europe Branch Kreuzberger Ring 68 D 65205 Wiesbaden E mail agencysupport ncl com Page 43 of 44 NORWEGIAN CRUISE LINE Contact Information If you need additional assistance please contact us as follows For Maintenance Issues regarding your agency profile ID and passwords queries please contact Agency Support E mail agencysupport ncl com Telephone 00800 03 10 21 21 Option 2 toll free from landline network rates differ for calls from mobile network For calls from France 49 1805 62 5527 0 14 min from landline network rates differ for calls from mobile network For Booking queries and amendments please contact Reservations FIT or Groups Telephone 00800 03 10 21 21 Option 1 toll free from landline network rates differ f
40. ateroom Travel Protection Guests Info Air Options Motorcoach Land Programs Onboard Activities Shore Excursions Special Requests Pricing Payment Schedule Reservation Summary For example if you would like to add a special request click the Special Request link Please be aware that charges may be assessed for certain changes Cancellation charges for air land and other add ons may apply even if the reservation is not cancelled in full Please contact our Reservations Team for details Any changes you make will automatically be applied to the reservation Do not modify any item unless you are certain you want to make the change If you are in Edit Mode any changes you make can be deleted again by selecting Cancel Edit Only if you select the orange Store button the changes will become permanent Book Norwegian by Norwegian Cruise Line Complete Manual Version 02 01 2014 NCL Bahamas Ltd Wiesbaden Office Continental Europe Branch Kreuzberger Ring 68 D 65205 Wiesbaden E mail agencysupport ncl com Page 29 of 44 NORWEGIAN CRUISE LINE Onboard Activities Report a Problem lt BACK TO SEARCH CANCEL EDIT Travel With Cancel Reservation Kinera Commissions 7 y Agency Vacation Voyage Category Price Programs Stateroom Travel Protection Guests Info Air Options Motorcoach LandPrograms Onboard Activities Travel Documents Send Confrmation Shore Excursions Special Requests Pricing Payment
41. ation Vacation Start Ship Vacation End Sail Start 01 04 2014 CARIBBEAN 01 04 2014 Norwegian Epic 01 11 2014 Sail End 01 11 2014 Destination CARIBBEAN Grouping No grouping v Quick Search Show My Freestyle Group Only Select Air Ship Norwegian Epic i ong Chigi iD i Ca Up Up Description M Crib S Current Pro Res Total Quote Gue Quote Gue FS Group T Stateroom PI s2 THE HAVEN DEL 4 OK OK 1 CSEEB E6 618 00 E3 309 00 Select E iim Tul ro M9 E SPAMINISUITE 3 OK OK 3 CSEEB E2 318 00 E1 159 00 Select INVOICE E1 298 00 M3 i FAMILY MINI SUI 3 OK OK 7 CSEEB E2 018 00 E1 009 00 Select Gissa opasi MA E MID SHIP MINI S 3 GTY GTY 1 CSEEB E2 058 00 E1 029 00 Select MB DI MID SHIP MINIS 3 OK OK 3 CSEEB E2 038 00 E1 019 00 Select MC 1 MID SHIP MINIS 3 OK OK 7 CSEEB E1 998 00 E999 00 Select MD DI MID SHIP MINIS 3 OK OK 1 CSEEB E1 998 00 E999 00 Select B9 i SPA BALCONY AE OK OK SI CEEB E2 298 00 E1 149 00 Select B1 DI FAMILY BALCON 3 OK OK 7 CSEEB E1 938 00 E969 00 Select B2 i FAMILY BALCON 4 OK OK 7 CSEEB E1 838 00 E919 00 Select B3 E FAMILY BALCON 3 OK OK 7 CSEEB E1 838 00 E919 00 Select B4 i FAMILY BALCONY 3 OK OK 7 CSEEB E1 778 00 E889 00 Select S B5 1 FAMILY BALCONY 4 OK OK 2 CSEEB E1 798 00 E899 00 Select B6 i LARGE BALCONY 3 OK OK 7 CSEEB E1 698 00 E849 00 Select BA BALCONY STAT 3 GTY GTY 6 CSEEB E1 778 00 E889 00 Select BB DI BALCONY STAT 3 OK OK 7 CSEEB E1 778 00
42. ation as PDF summarizing all facts of your option your option confirmation If you don t want to wait you can also send yourself this confirmation To send a confirmation click on Send Confirmation link in the reservations Dashboard upper left corner of the screen The Send Confirmation screen will appear There are two options for sending confirmations e Agency Requesting an agency copy will send the confirmation to the fax or e mail address stored in the agency profile e Agent Requesting an agent copy allows you to send the confirmation to the fax or e mail address specified by the travel agent New Reservation My Reservations Clients Tour Credit Agency Amenities My Agency Groups AGENTBOOKINGENGINE NCL FRANKFURT Price Programs Stateroom Travel Protection Guests Info Air Options Motorcoach LandPrograms Special Requests Pricing Payment Schedule Reservation Summary Send Confirmation Report a Problem gt Send Confirmation gt Travel With VIEW MODE gt Cancel Reservation gt Itinerary gt Commissions gt Travel Documents gt Amenities gt Charge Total gt Copy Reservation gt Online Check In WES Toa reniuesct a Canfirmatinn nleasce first select the lanniane Far Coanfirmatinns in Enolich nlease gt Contact Us Agency OBE TEST AGENCY Agent AGENT TRAINING Opened Reservations 24512683 OFFER Language Language Vacation starts in 158 days GER GER Agency OBE TEST AGEN
43. cuments Charge Total Online Check In Opened Reservations 24512683 OFFER Vacation starts in 158 days Agency OBE TEST AGENCY Agency Phone 49 61136070 Agent TRAINING AGENT Vacation Start 05 31 2014 Vacation End 06 08 2014 Sail Start 06 01 2014 Sail End 06 08 2014 Destination EUROPE Ship Norwegian Epic i Pricing Category BA i Assigned Category BA i Stateroom 11120 i Deck DECK 11 i Guests 2 Curr Promos BROCHURE CAMPAIGN INVOICE E2 276 00 Close all opened BACK TO SEARCH Switch To Edit Mode VIEW MODE Price Programs Stateroom Travel Protection Guests Info Air Options Motorcoach Land Programs Special Requests Pricing Payment Schedule Reservation Summary Search Travel With Search parameters Reservation Clear All Enter the number of the Reservation with which you want to link the booking with and click on the Search button Now select a Travel With Type Cabin always should be selected any other component only if the same is booked for both reservations and select the reservation New Reservation My Reservations Clients Tour Credit Agency Amenities My Agency Groups Contact Us Opened Reservations 24512683 OFFER Vacation starts in 158 days Agency OBE TEST AGENCY Agency Phone 49 61136070 Agent TRAINING AGENT Vacation Start 05 31 2014 Vacation End 06 08 2014 Sail Start 06 01 2014 Sail End 06 08 2014 Destination EUROPE Ship Norwegian Epic 1 Pricing Categor
44. d Reservation Header Destination EUROPE Vacation Start Date 05 31 2014 Vacation End Date 06 08 2014 Ship Norwegian Epic E Pricing Category BA i Assigned Category BA i Stateroom 11120 i Guests 2 Motorcoach FREESTYLE ANDY From MONTBLANC HOTEL to BCN PORT FREESTYLE SARAH From MONTBLANC HOTEL to BCN PORT Land Summary Name Date From Pre Post Date To Comments FREESTYLE ANDY 05 31 2014 06 01 2014 PRE 11 NIGHT MONTBLANC W BREAKFAST PRE CRUISE PACKAGE FREESTYLE SARAH 05 31 2014 06 01 2014 PRE 1 NIGHT MONTBLANC W BREAKFAST PRE CRUISE PACKAGE Special Requests FREESTYLE SARAH Anniversary cake FREESTYLE ANDY Extra Pillows Travel Protection FREESTYLE ANDY NO FREESTYLE SARAH NO Invoice and Payments Charge Total E0 00 Funds Avail E0 00 Earned Commission E208 60 Gross Due E2 276 00 Commission Due E208 60 Net Due E2 067 40 Payments Schedule Explanation Payment Due Date Amount FIRST DEPOSIT 12 28 2013 E184 80 FINAL PAYMENT 05 02 2014 E2 091 20 TOTAL DUE E2 276 00 To Reservation Search Book Norwegian by Norwegian Cruise Line Complete Manual Version 02 01 2014 NCL Bahamas Ltd Wiesbaden Office Continental Europe Branch Kreuzberger Ring 68 D 65205 Wiesbaden E mail a encysupport ncl com Page 25 of 44 NORWEGIAN CRUISE LINE Requesting a Reservation Confirmation Within 24 hours after placing the option we will send you a confirm
45. d on the card Continue with Save followed by Add Items Book Norwegian by Norwegian Cruise Line Complete Manual Version 02 01 2014 NCL Bahamas Ltd Wiesbaden Office Continental Europe Branch Kreuzberger Ring 68 D 65205 Wiesbaden E mail agencysupport ncl com Page 35 of 44 NORWEGIAN CRUISE LINE Amenity Order Order is saved Order ID Initial Date 4847573 420052013 Card To Test Card Message Have fun v Use the possibility to group by category or the quick search to find the amenities you are looking for Place your order by entering a number in the yellow field for each guest Confirm by clicking on Add to Order Add Amenity Items Grouping No grouping v Quick Search r filter By Category v filter By Type FOOD DELICACIES 329 Coffee Tea and Danish E2 87 0 0 FOOD DELICACIES 330 Assorted Individual Desserts E3 86 0 0 FOOD FRUIT 1521 Fresh Strawberry E58 00 0 0 FRUIT BASKET FRUIT 308W The Captains Choice Whit E34 41 0 0 FRUIT BASKET FRUIT 309 The Captains choice Non E34 41 0 0 ITEM FLOWERS 800 Harmony E37 81 0 0 ITEM FLOWERS 801 Tropical Delight E41 66 0 0 ITEM FLOWERS 802 Springtime E33 95 0 0 ITEM FLOWERS 803 Classic Dozen Roses E4552 0 0 ITEM FLOWERS 806 Holiday Cheer i E38 54 0 0 KIDS PACKAGES KIDS 341 Kid s Soda Package E28 00 0 0 KIDS PACKAGES
46. e Le 24512683 OFFER Vacation starts in 158 days Res ID Group ID Status Name Ship Sail Date Fr SailDate To Cabin Cate Cabin Num GuestCount OBETESTAGENCY Type CABIN TWID 7479769 2 records Agency Phone 49 61136070 Agent TRAINING AGENT 24512683 OF ANDY FREE Norwegian E 05 31 2014 06 08 2014 BA 11120 2 Delete All ee 24512691 OF FREESTYLE Norwegian E 06 01 2014 06 08 2044 BA 12192 2 Delete Vacation End 06 08 2014 Sail Start 06 01 2014 SailEnd 061082014 Destination EUROPE Ship Norwegian Epic i Pricing Category BA i Assigned Category BA i Stateroom 11120 i Deck DECK 11 1 Guests 2 Curr Promos BROCHURE CAMPAIGN INVOICE E2 276 00 Close all opened Please note that you can only create those links for bookings that have been created by your agency Alt Res ID If your company works with an internal reservations system and you thus would like to add your individual reservation ID to a booking done with Norwegian Cruise Line you can do this by clicking on the Alt Res ID button which is located in the dashboard bar on the left side of your screen Just enter your alternative reservation ID in the new window which opens Note that this functionality is only available if you are in Edit Modus Online Check In Don t forget to do the Online Check In for your guests The ABE offers you a direct link to Norwegian s Online Check In page by clicking on the Online Check In button
47. enue From Revenue To Effective From Effective To 10 FLAT RATE 10 USD n 9999999999 02 11 2002 12 31 2039 SEE NN Book Norwegian by Norwegian Cruise Line Complete Manual Version 02 01 2014 NCL Bahamas Ltd Wiesbaden Office Continental Europe Branch Kreuzberger Ring 68 D 65205 Wiesbaden E mail agencysupport ncl com Page 42 of 44 NORWEGIAN CRUISE LINE If you click on View Agents you can see all the agents that are already set up for your agency if you need to update anything in their profile just click on Edit Agents Agency ID Agency Name 37437 OBE TEST AGENCY OBE TEST AGENCY Agents Search by Search String Agent Name e Search Found 29 agencies Quick Search Agent ID Agent Name Phone 1241102 KATJA PETER Edit j 1395607 JESSICA PORT Edit 914394 Anne Marlene Pfeifer Edit 1418764 RICARDO REYES Edit 1056843 Claudia Roehl Edit 695895 INSIDE SALES Edit 1411645 STEFANIE STEINBORN Edit E 1286041 Daniela Schroeder Edit 247770 AGENT TRAINING Edit 1355847 Agent Test Edit 1240613 Guelten Willis Edit 1261413 Susann Wurm Edit 538808 redesign project Edit 1245164 Kristof vanTomme Edit B Clear Bak Create a new agent To create a new agent profile click on Create a new agent button and insert First Name Last Name E Mail address and click on Save Agent Profile Then insert a Web Login Name for that agent and click on Reset Password so that the new agent will receive his her
48. er screen will appear If you select No Grouping in the field Grouping all special request are shown otherwise they will be sorted by type 2 Select the request type e g cabin attribute click in the check box of the guest s receiving the special request and enter the appropriate delivery date if necessary e Cabin Attribute and Dietary requests do not require a delivery date for Special Occasion you should select a delivery date e tis not necessary to fill out the Comments field 3 Click on the Continue button new reservation or the Apply button existing reservation to store the special request More than one special request can be added at a time to a reservation NCL New Reservation My Reservations Clients Tour Credit Agency Amenities My Agency Groups Report a Problem gt Itinerary Info Agency Profile gt Alt Res ID Groupi Opened Reservations 59508925 Vacation starts in 158 days Agency Agency Phone SHOPPING OBE TEST AGENCY 49 61136070 TRAINING AGENT 05 31 2014 06 08 2014 06 01 2014 06 08 2014 EUROPE Norwegian Epic i New Reservation My Reservations Clients Tour Credit Agency Amenities My Agency AGENTBOOKINGENGINE NCL FRANKFURT NEW RESERVATION Agency Vacation Voyage Category Stateroom Travel Protection Guest Info Air Options Motorcoach LandPrograms Special Requests Pricing Payment Schedule Special Requests i Please specify special requests for each guest by cl
49. eroom attributes To access the filter click on the Filter link at the top of the page To search for specific attributes within multiple categories hold down the shift arrow keys to select tick the attributes required and click on Apply Parameters To choose a specific cabin attribute click in the box next to the attribute To search for a cabin that matches the attribute s click on the Apply Parameters button Report a Problem gt Itinerary Info NEW RESERVATION ests Pricing Pa gt Alt Res ID Groupi A Profile l ice blau Agency Vacation Voyage Category Stateroom Guestinfo Oni Opened Reservations Stateroom 55409259 SHOPPING To book multiple Reservations select the staterooms you wish to hold The Dashboard will display a negative ID number for each stateroom selected O For multiple Vacation starts in 163 days staterooms in different categories click on Filter The current category will be highlighted hold the CTRL key and click on the additional categories and select the Agency OBE TEST AGENCY desired Agency Phone 49 61136070 Filter Agent TRAINING AGENT Vacation Start 06 01 2014 Vacaion End Switch view to sequential order Sail Start 06 01 2014 Sail End 06 08 2014 Category Attributes Destination EUROPE Ship Norwegian Epic i S2 4 cabins Aft Section Bathtub Certified Butler Service Pricing Category BA i S4 7 cabins E Stat GTY S5 4 cabins E IT Connecting Room Crib IT Forward
50. ers Sai Start 05 01 2014 BROCHURE FREESTYLE SARAH Brochure rate Sal End 06 08 2014 CAMPAIGN FREESTYLE SARAH Special Offers Destination EUROPE Invoice Ship Norwegian Epic 1 Pricing Category BA 1j Invoice Item FREESTYLE ANDY FREESTYLE SARAH Total Assigned Category BA 1 VOYAGE FARE E924 00 E924 00 E1 848 00 Stateroom 11120 IJ TAX amp FEES E95 00 E9500 E190 00 Deck DECK 11 1 LAND PROGRAMS E119 00 E119 00 E238 00 Reservation Total E1 138 00 E1 138 00 E2 276 00 Guests 2 Curr Promos BROCHURE CAMPAIGN Commissions INVOICE 2 276 00 Code Amount en 1096 FLAT RATE E208 60 Total E208 60 Base Invoice Charge Total E0 00 Funds Avail E0 00 Earned Commission E208 60 Gross Due 2 276 00 Commission Due 208 60 Net Due E2 067 40 Review Cruise Add ons Component Type Guest Name Code Sub Code1 Sub Code2 Date HOTEL FREESTYLE ANDY STANDARD MONTBLANC LAND SEA 05 31 2014 12 00 AM HOTEL FREESTYLE SARAH STANDARD MONTBLANC LAND SEA 05 31 2014 12 00 AM HTL TO PORT FREESTYLE ANDY BUS 06 01 2014 12 00 AM HTL TO PORT FREESTYLE SARAH BUS 06 01 2014 12 00 AM Continue The following information is provided on all reservations Voyage Fare is the price for the cruise portion of the booking The first two guests in a stateroom pay the double occupancy rate Any subsequent guests pay Guest 3 8 rates Any single supplement will be included in the Guest 1 fare if applicable If you have booked transfers the transfer price is included already in the vo
51. fo Tyre SHOPPING To change Guest order click and drag the icon in the first column Agency OBE TEST AGENCY ee E jeu icd Guests Latitude Address Household ID Age Agent TRAINING AGENT Guest 1 not set 0 ADULT Create Delete Guest 2 not set 0 ADULT Create Search Delete Vacation End 06 08 2014 Sail Start 06 01 2014 sal Comme Destination EUROPE Ship Norwegian Epic i Pricing Category BA i Assigned Category BA i Stateroom 11120 i Deck DECK 11 i Dunantn ki The Search Client screen will appear NEW RESERVATION Agency Vacation Voyage Category Stateroom Travel Protection Guest Info Air Options Motorcoach Land Programs Special Requests Pricing Payment Schedule Search Client Ge ifthe guest is a member of NCL s Latitudes program please enter the Latitude number then click Search Guest to continue Otherwise use search parameters below Search Client by Latitude Search by the following criteria OR by Latitude Last Name Surname First Name D O B Fhone Bak Clear All Book Norwegian by Norwegian Cruise Line Complete Manual Version 02 01 2014 NCL Bahamas Ltd Wiesbaden Office Continental Europe Branch Kreuzberger Ring 68 D 65205 Wiesbaden E mail agencysupport ncl com Page 12 of 44 NORWEGIAN CRUISE LINE If you have the guest s Latitudes Rewards number enter it in the Latitude field and click on the Search Client butt
52. formation about the search results For each voyage the following information is provided This column displays the name of the ship for the voyage Click on the LU or the ship name to display ship information The Vacation Start column displays the start date of the vacation The Start Day column displays the day of the week the sailing is scheduled to start The Sail Days column displays the number of days of the sailing comu Click on the view link or the Lil symbol in the Itinerary Info column to view the sailing itinerary You can select the voyage from the itinerary pop up 5 i The Comments column displays any comments for the specific destination of the omments TM H i sailing Place your cursor over the field to view the complete details Displays any additional land packages if included in the cruise package Report a Problem Alt Res ID Grou Agency Profile Opened Reservations Agency Vacation Voyage Guest Info Pricing 40276220 SHOPPING Voyage ne E Prices displayed on this screen are lead in cruise only prices per meta category Taxes are not included Please select one of the following voyages to see full detailed Agency Phone 49 61136070 pricing Agent TRAINING AGENT Guests 2 5 cruises found Close all opened e Grouping Destination EN Show Res Total Estimate Show Estimate for Guest 1 Ship vacation Star Sai Itinera Comments SUITE MINFSUITE BALCONY INSIDE a v Destination CA
53. hure rate Iw Iw Prepaid Service Charges Prepaid Service Charges CE Refresh prices Check the applicable box and click on the Fetresh prices button 55409259 SHOPPING Prices are updated Vacation starts in 163 days Agency OBE TEST AGENCY Agency Phone 449 61136070 Current Invoice amp Promos Fare Calculator Agent TRAINING AGENT Vacation Start 06 01 2014 Code Price Code Price Vacation End 06 08 2014 VOYAGE FARE 1848 VOYAGE FARE 1848 Sail Start 06 01 2014 TAX amp FEES 190 SERVICE CHARGES 126 Sail End 06 08 2014 Destination EUROPE Total 2038 TAX amp FEES 190 Pricing Category BA i Code Name Guest Stateroom GTY BROCHURE Brochure rate Guest 1 Code Name Guest Guests 2 T HIS BROCHURE CAMPAIGN BROCHURE Brochure rate Guest 2 BROCHURE Brochure rate Guest 1 INVOICE E2 038 00 CAMPAIGN Special Offers Guest 1 BROCHURE Brochure rate Guest 2 i li CAMPAIGN Special Offers Guest 2 CAMPAIGN Special Offers Guest 1 Close all opened i CAMPAIGN Special Offers Guest 2 CEPSC Prepaid Service Charges Guest 1 CEPSC Prepaid Service Charges Guest 2 Price Programs Promo Code Name Description Guest 2 BROCHURE Brochure rate Brochure rate CAMPAIGN Special Offers Special Offers Prepaid Service Charges Prepaid Service Charges CE Refresh prices On this page you can see a comparison Calculator new inv
54. i Guest Description Hotel Start Location Vacation End 06 08 2014 ANDY FREESTY 1 NIGHT MONTBLANC WIBRE MONTBLANC 05 31 2014 BCN Delete iust SARAH FREEST 1 NIGHT MONTBLANC W BRE MONTBLANC 05 31 2014 BCN Delete Sail End 06 08 2014 Destination EUROPE Ship Norwegian Epic i Pricing Category BA i Delete Selected Assigned Category BA i Stateroom 11120 i Deck DECK 11 DI Continue Guests 2 Curr Promos BROCHURE CAMPAIGN INVOICE E2 276 00 Close all opened Once stored the package details will appear on the Reservation Summary If you have booked an individual transfer before you will get an error message as it is not possible to combine the transfer with a hotel package If you book a hotel via Norwegian the transfer from the hotel to the pier pre program respectively pier to hotel post program is included The transfer from the airport to the hotel or hotel to the airport is not included If you book a travel arrangement via Norwegian all necessary transfers are included only applicable for Germany Austria Switzerland Spain amp Italy Book Norwegian by Norwegian Cruise Line Complete Manual Version 02 01 2014 NCL Bahamas Ltd Wiesbaden Office Continental Europe Branch Kreuzberger Ring 68 D 65205 Wiesbaden E mail agencysupport ncl com Page 18 of 44 Special Requests NORWEGIAN CRUISE LINE 1 To add a special request click on the Special Request tab The Special Request Ord
55. icking on request type name and click continue Available special requests Grouping by Type Quick Search Show selected only Name Type Code SelectAll ANDY FREESTYLE SARAHFREEST Delivery Date CABIN ATTRIBUTE selected of 6 Comments DIETARY selected of 6 gt SPEC OCCASION selected of 3 AGENTBOOKINGENGINE NCL FRANKFURT Report a Problem gt Itinerary Info gt Agency Profile gt Alt Res ID Groupi Opened Reservations 59508925 SHOPPING Vacation starts in 158 days Agency OBE TEST AGENCY Agency Phone 49 61136070 Agent TRAINING AGENT Vacation Start 05 31 2014 Vacation End 06 08 2014 Sail Start 06 01 2014 Sail End 06 08 2014 Destination EUROPE Ship Norwegian Epic i Pricing Category BA i Assigned Category BA i Stateroom 11120 i Deck DECK 11 i Guests 2 Curr Promos BROCHURE CAMPAIGN INVOICE E2 276 00 Close all opened Pricing NEW RESERVATION Agency Vacation Voyage Category Stateroom Travel Protection Guest Info Air Options Motorcoach Land Programs Special Requests Pricing Payment Schedule Special Requests L Please specify special requests for each guest by clicking on request type name and click continue Available special requests Grouping by Type Quick Search Show selected only Name Type Code SelectAll ANDY FREESTYLE SARAHFREEST Delivery Date Y CABIN ATTRIBUTE selected of 6 Comments Bed Extensions CABIN ATTRIBU
56. ion End 01 11 2014 Payment Amount Sail Start 01 04 2014 Sail End 01 11 2014 Destination CARIBBEAN Ship Norwegian Epic i Available Coupons Pricing Category B6 i 3 Is Een e B6 1 Coupon Amount Amount Left Coupon Class Valid Sails Valid Sails To Effective Fr Effective To Owner Active Used Stateroom 10001 i 3497508 E185 00 E185 00 CRUISE RE 01 01 2013 01 01 2015 01 01 2013 01 01 2015 FEMALE TEST v Deck DECK 10 i Guests 2 Cur Promos CEPSCCSEEB 00000 INVOICE E2 362 00 Close all opened Book Norwegian by Norwegian Cruise Line Complete Manual Version 02 01 2014 NCL Bahamas Ltd Wiesbaden Office Continental Europe Branch Kreuzberger Ring 68 D 65205 Wiesbaden E mail agencysupport ncl com Page 22 of 44 NORWEGIAN CRUISE LINE In the payment amount field enter the coupon amount and then click on Coupon ID New Reservation My Reservations Clients Tour Credit Agency Amenities My Agency Groups AGENTBOOKINGENGINE NCL FRANKFURT Report a Problem gt Travel With gt Cancel Reservation lt BACK TO SEARCH es gt Itinerary gt Commissions EDIT MODE Agency Vacation Voyage Category Price Programs Stateroom Travel Protection Guests Info Air Options Motorcoach Land Programs Onboard Activities Shore Excursions Special Requests Pricing Payment Schedule Reservation Summary Payment Schedule gt Travel Documents gt Send Confirmation Amenities AltRes ID Grou g
57. ly but is included in the voyage fare Click here to see our transfer prices Reservation Summary Res ID Status Initial Date Booking Source Agency Name Phone Address City State Zip Agent Name Guests Guest FREESTYLE ANDY FREESTYLE SARAH Reservation Header Destination Vacation Start Date Vacation End Date Ship Pricing Category Assigned Category Stateroom Guests Air Information Guest OUT Gateway FREESTYLE ANDY 123 FREESTYLE SARAH 123 Motorcoach FREESTYLE ANDY FREESTYLE ANDY FREESTYLE SARAH FREESTYLE SARAH Travel Protection DE 34 DE REGULAR Flightf Departure 24512465 OFFER 12 24 2013 INTERNETA OBE TEST AGENCY 49 61136070 KREUZBERGER RING 68 WIESBADEN 65205 TRAINING AGENT Latitude Level PROSPECT PROSPECT Age Guest Type REGULAR Citizenship EUROPE 06 01 2014 06 08 2014 Norwegian Epic D BAD BA I 11120 f 2 RET Arrival Gateway 06 01 2014 10 00 AM 124 06 01 2014 10 00 AM 124 Fiight Departure 06 01 2014 08 00 AM 05 01 2014 08 00 AM From BCN AIRPORT to BCN PORT From SCN PORT to BON AIRPORT From BCN AIRPORT to BCN PORT From BCN PORT to BON AIRPORT Online Check in N A NIA 06 08 2014 04 50 PM 06 08 2014 04 50 PM Arrival 06 08 2014 07 05 PM 06 08 2014 07 05 PM Book Norwegian by Norwegian Cruise Line Complete Manual Version 02 01 2014 NCL Bahamas Ltd Wiesbaden Office Continental Europe Branch
58. n 158 days Cancellation Fee Vacation starts in 158 days Agency OBE TEST AGENCY feda eis Explanation Payment Due Date Amount Agent TRAINING AGENT SZ Vacation Start 05 31 2014 FIRST DEPOSIT 12 28 2013 11 59 PM E184 80 Vacation End 06 06 2014 FINAL PAYMENT 05 02 2014 11 59 PM E2 091 20 Sail Start 06 01 2014 une Credit Card Coupon Extend Option CheckWire Payment Destination EUROPE ES ee m TN Ship Norwegian Epic i Pricing Category BA 2 Duration Assigned Category BA 1 MINUTES Stateroom 11120 i i E Deck DECK 11 i Guests 2 Curr Promos BROCHURE CAMPAIGN Extend INVOICE E2 276 00 Close all opened e Bak Commit booking no payment e On this screen just simply click on the Extend button and the option will be extended as appropriate To see the new option expiry date it is best to request another option confirmation via the Send Confirmation link on Reservation Summary page Please note that if you have a reservation for an Owner s Suite or any higher category or if the departure is within the next few days an option extension is not possible Book Norwegian by Norwegian Cruise Line Complete Manual Version 02 01 2014 NCL Bahamas Ltd Wiesbaden Office Continental Europe Branch Kreuzberger Ring 68 D 65205 Wiesbaden E mail agencysupport ncl com Page 23 of 44 NORWEGIAN CRUISE LINE Via the fourth tab Check Wire Payment you are able to confirm an option New Reservation My Reservations Clie
59. n on that screen Agent TRAINING AGENT Commission Due 170 80 Vacation Start 08 17 2014 Net Due E1 727 20 z E Vacation End 08 24 2014 Invoice VT Conti md DI VOYAGE FARE ws TO confirm the modification click W or as ees ege oo appropriate If you use the top navigation bar to return to your Pic Category cu ucro NN last displayed page or to go to another previously viewed Guests 2 IC 9184 1 page no changes will be stored Curr Promos BROCHURE IC 9179 amp INVOICE E1 898 00 IC 9180 T The second common feature beginning from the Vacation page is a booking summary display along the left side of the screen As you move from screen to screen additional details will be displayed Some of the entries are hyperlinks to additional information These hyperlinks can be identified as the words are displayed in blue When you move your cursor over these links your cursor will change into a hand icon Book Norwegian by Norwegian Cruise Line Complete Manual Version 02 01 2014 NCL Bahamas Ltd Wiesbaden Office Continental Europe Branch Kreuzberger Ring 68 D 65205 Wiesbaden E mail agencysupport ncl com Page 5 of 44 NORWEGIAN CRUISE LINE Voyage Screen The Voyage page returns search results based on the information entered on the Vacation page Some of the voyages displayed may not exactly match your search criteria The system returns the closest matches to your request This screen provides general in
60. n option status without payment Al reservations are options which have to be confirmed within the option due time as otherwise they will be automatically cancelled The Credit Card tab contains the following fields 1 2 3i 4 oom Payment Source The system defaults to Guest Select Agency from the drop down if paying with a company credit card Payment Amount Please enter the exact amount of the deposit or final payment amount to avoid overpayment and extra work within our accounting department Name on Credit Card The system will default to the name of the first guest of the reservation if Payment Source Guest Click on the dropdown to select the name of a different guest on the reservation If Payment Source Agency is selected please type in the name of the credit card holder manually Credit Card Type Will automatically populate when the credit card number is entered Credit Card Number Please enter number without any spaces Expiration Date Please use format MM YYYY Cardholder s Billing Address Book Norwegian by Norwegian Cruise Line Complete Manual Version 02 01 2014 NCL Bahamas Ltd Wiesbaden Office Continental Europe Branch Kreuzberger Ring 68 D 65205 Wiesbaden E mail a encysu ort ncl com Page 21 of 44 NORWEGIAN CRUISE LINE Once all the required information has been filled out click on the Pay button If you want to check if we received the money please go
61. n overview of all the components of the reservation AGENTBOOKINGENGINE NCL FRANKFURT Switch To Edit Mode Price Programs Stateroom Travel Protection Guests Info Air Options Motorcoach Land Programs Special Requests Pricing Payment Schedule New Reservation My Reservations Clients Tour Credit Agency Amenities My Agency Groups lt BACK TO SEARCH Report a Problem Send Confirmation gt nu Travel With v Cancel Reservation gt v Itinerary gt Commissions gt Travel Documents Reservation Summary Amenities Ch Total ro diee Reservation Summary Copy Reservation Online Check In Contact Us Res ID 24512683 Opened Reservations HUM OFFER 24512683 OFFER Initial Date 12 24 2013 Vacation starts in 158 days Agency OBE TEST AGENCY Booking Source INTERNETA Agency Phone 4961136070 Agency EHE ame OBE TEST AGENCY Vacation Start 05 31 2014 Wee End 06 08 2014 Phone 49 61136070 Sail Start 06 01 2014 Address KREUZBERGER RING 68 Sail End 06 08 2014 City State Zip WIESBADEN 65205 Destination EUROPE Agent Ship Norwegian Epic i Pricing Category BA i Name TRAINING AGENT Assigned Category BA i Stateroom 11120 1 Guests Deck DECK 11 i i T T wm I URS gt Guest Citizenship Age Guest Type Latitude Level Online Check in Curr Promos BROCHURE CAMPAIGN FREESTYLE ANDY DE 34 _ REGULAR PROSPECT OO NA NE E227690 FREESTYLE SARAH DE REGULAR PROSPECT NIA Close all opene
62. nts Agency OBE TEST AGENCY TOTAL E0 00 Agency Phone 49 61136070 Agent TRAINING AGENT Vacation Start 05 31 2044 Bak Vacation End 06 08 2014 Sail Start 06 01 2014 Sail End 06 08 2014 Destination EUROPE Ship Norwegian Epic i Pricing Category BA i Assigned Category BA i Stateroom 11120 i Deck DECK 11 i Guests 2 Curr Promos BROCHURE CAMPAIGN INVOICE E2 276 00 Close all opened You can choose a specific cancellation comment but its not necessary to complete the cancellation Just click on Continue to finalize the cancellation Book Norwegian by Norwegian Cruise Line Complete Manual Version 02 01 2014 NCL Bahamas Ltd Wiesbaden Office Continental Europe Branch Kreuzberger Ring 68 D 65205 Wiesbaden E mail agencysupport ncl com Page 27 of 44 NORWEGIAN CRUISE LINE New Reservation My Reservations Clients Tour Credit Agency Amenities My Agency Groups AGENTBOOKINGENGINE NCL FRANKFURT Report a Problem l lt BACK TO SEARCH gt Send Confirmation gt Travel With Price Programs Stateroom Travel Protection Guests Info Air Options Motorcoach Land Programs Onboard Activities Shore Excursions Special Requests Pricing Payment Schedule Reservation Summary Reservation Summary VIEW MODE gt Reinstate Reserva gt Itinerary gt Commissions gt Travel Documents gt Amenities gt Charge Total gt Copy Reservation gt Online Check In gt Contact Us Res ID 24512683 Opened
63. nts Tour Credit Agency Amenities My Agency Groups Report a Problem gt Itinerary Info Agency Profile gt Alt Res ID Groupi Opened Reservations 59508925 SHOPPING Vacation starts in 158 days Agency OBE TEST AGENCY Agency Phone 49 61136070 Agent TRAINING AGENT Vacation Start 05 31 2014 Vacation End 06 08 2014 Sail Start 06 01 2014 Sail End 06 08 2014 Destination EUROPE Ship Norwegian Epic i Pricing Category BA i Assigned Category BA i Stateroom 11120 i Deck DECK 11 i Guests 2 Curr Promos BROCHURE CAMPAIGN INVOICE E2 276 00 Close all opened AGENTBOOKINGENGINE NCL FRANKFURT NEW RESERVATION Agency Vacation Voyage Category Stateroom Travel Protection GuestInfo Air Options Motorcoach LandPrograms Special Requests Pricing Payment Schedule Payment Schedule Vacation starts in 158 days Cancellation Fee Explanation Payment Due Date FIRST DEPOSIT 12 28 2013 11 59 PM FINAL PAYMENT 05 02 2014 11 59 PM Credit Card Coupons Extend Option CheckWire Payment Check Comments Send Amount E184 80 E2 091 20 Commit booking no payment Just enter 123 into the Check field and click on Send button Do not enter any comments as they will not be transferred New Reservation My Reservations Clients Tour Credit Agency Amenities My Agency Groups Report a Problem gt Itinerary Info gt Alt Res ID Groupi gt Agency Profile Opened Reservations
64. o to the corresponding Shore Excursions tab and then _ Next click on Add Shore Excursion Shore Excursions Shorex Pre Sell Only Selected Shore Excursions Grouping No grouping v v Guest Description 7 Date Time Available Shore Excursions Grouping No grouping Le Quick Search Clear Destination All e Destination Date Description Time Select All ALEXANDRA TE FEMALE TEST STT 01 08 2014 BOSS UNDERWATER ADVENTURE 08 01 AM E87 56 S STT 01 08 2014 TURTLE COVE POWER SNORKEL 08 15 AM E58 13 E STT 01 08 2014 TURTLE COVE CATAMARAN SAIL amp SNORKEL 08 15 AM E47 09 STT 01 08 2014 CAPTAIN NAUTICA SNORKEL 08 15 AM E58 13 STT 01 08 2014 MINI BOAT ADVENTURE 08 15 AM E72 84 STT 01 08 2014 POWERCAT SNORKEL amp BEACH 08 15 AM E47 09 STT 01 08 2014 CORAL WORLD OCEAN PARK 08 30 AM E36 05 STT 01 08 2014 SEA TREKKIN HELMET DIVE 08 30 AM E72 84 STT 01 08 2014 AQUA SEA BLASTER amp SNORKEL 08 30 AM E47 09 STT 01 08 2014 SEA LION SWIM amp CORAL WORLD OCEAN PARK 08 30 AM STEE STT 01 08 2014 CERTIFIED TWO TANK DIVE 08 30 AM 94 92 STT 01 08 2014 DISCOVER SCUBA amp SNORKEL TOUR 08 30 AM E72 84 STT 01 08 2014 DISCOVER ST THOMAS amp MAGENS BAY 08 30 AM E39 73 STT 01 08 2014 ST JOHN BEACH ESCAPE 08 30 AM E50 77 aac mmm a me m TET MI m An Back Apply Book Norwegian by Norwegian Cruise Line Complete Manual Version 02 01 2014 NCL Bahamas Ltd Wiesbaden Office Continental Europe Branch Kre
65. oice Current Invoice amp Promos old invoice and Fare If OK please click on Apply Promotions You can now see the selected promo codes on the left side in the dashboard in the column Current Promos Book Norwegian by Norwegian Cruise Line Complete Manual Version 02 01 2014 NCL Bahamas Ltd Wiesbaden Office Continental Europe Branch Kreuzberger Ring 68 D 65205 Wiesbaden E mail agencysupport ncl com Page 9 of 44 NORWEGIAN CRUISE LINE src NEW RESERVATION gt Itinerary Info gt Alt Res ID Groupi gt Agency Profile Agency Vacation Voyage Category Stateroom GuestInfo Options Motorcoach Land Programs Special Requests Pricing Payment Schedule Opened Reservations Stateroom 55409259 SHOPPING Base Invoice 1e staterooms you wish to hold The Dashboard will display a negative ID number for each stateroom selected O For multiple Vacation starts in 163 days on Filter The current category will be highlighted hold the CTRL key and click on the additional categories and select the Agency OBE TEST AGENCY Earned Commission 184 80 Agency Phone 49 61136070 Gross Due E2 164 00 Agent TRAINING AGENT Commission Due E184 80 Vacation Start 06 01 2014 Net Due E1 979 20 Deck PI Legend Undock Vacation End 06 08 2014 Invoice ee ne dans Ster pi Deck Zoom d m E ee O Destination EUROPE T Select Deck Show All Categories Ship Norwegian Epic i sg FEES E M Crib Capacity P ena
66. on If you do not have the guest s Latitudes Rewards number you can search using the following criteria e Last Name First Name PLUS e Date of Birth OR e Phone NEW RESERVATION Agency Vacation Voyage Category Stateroom Travel Protection Guestinfo Motorcoach Land Programs Special Requests Pricing Payment Schedule Search Client m Ifthe guestis a member of NCL s Latitudes program please enter the Latitude number then click Search Guest to continue Otherwise use search parameters below Search Client by Latitude Search by the following criteria OR by Latitude Last Name Surname First Name D O B Phone Freestyle Andy 01 01 1980 Once you have entered the search criteria click on the Search Client button You will see the guest profile now in the Client Search Results section select the guest and click on Add to Reservation button to insert the guest information into your booking request Latitude Last Name Surname First Name D O B Phone Freestyle Andy 01 01 1980 Back Clear All Client Search Results 2 Latitude 7 Ac FirstName 7 Mid LastName Birthday Age Phone Household ID v 218132274 v ANDY FREESTYLE 01 011980 33 4961136070 2481116088 Coupons E Add jo Reservation Report a Problem NEM TION gt Itinerary Info gt Alt Res ID Groupi Bo eod A Profile e x a ae Agency Vacation Voyage Category Stateroom Travel Protection Guestinfo Air Options Motorcoach
67. on will not change Amenities are non commissionable Amenities can be added to the booking until 4 days prior departure Copy Reservation If you would like to do the exact same booking again for another guest you can go to the dashboard bar on the left side of your screen and click on Copy Reservation This functionality will copy everything from the booking you are currently working in into a new booking except special requests shore excursions dining entertainment spa and amenities Book Norwegian by Norwegian Cruise Line Complete Manual Version 02 01 2014 NCL Bahamas Ltd Wiesbaden Office Continental Europe Branch Kreuzberger Ring 68 D 65205 Wiesbaden E mail agencysupport ncl com Page 37 of 44 NORWEGIAN CRUISE LINE Report a Problem gt Send Confirmation Travel With lt BACK TO SEARCH E D n MODE gt Cancel Reservation Itinerary Price Programs Stateroom Travel Protection Guests Info Air Options Motorcoach Land Programs Onboard Activities Shore Excursions Special Requests Pricing gt Commissions Travel Documents 5 Payment Schedule Reservation Summary gt Amenities gt Charge Total Reservation Summary gt Contact Us Res ID 24240622 Opened Reservations tidie BOOKED 24240622 BOOKED Initial Date 12 05 2013 Meci r Booking Source INTERNETA Agency Phone 4961136070 Agency Mer So Name OBE TEST AGENCY Vacation Start 01 02 2014 Vacation End 01 41 20
68. or calls from mobile network E Mail reservations ncl com or groups europe ncl com Book Norwegian by Norwegian Cruise Line Complete Manual Version 02 01 2014 NCL Bahamas Ltd Wiesbaden Office Continental Europe Branch Kreuzberger Ring 68 D 65205 Wiesbaden E mail agencysupport ncl com Page 44 of 44
69. our PP mmm MURDER MYSTERY shows by marking the different persons in your 01 07 2014 BREAKFAST WITH NICKELODEON ii a J Cea booking and selecting a time For shows which are Loo Setai J LO Usesta w included in the cruise fare of course no fees will wswywewse apply e g Blue Man Group Legends in Concert etc If there are costs for the entertainment xime acd ae selected you can see this in brackets Click on Save Time 01062014 to store your selection E BLUE MAN orou eon 85 mins T ALEXANDRA TEST M FEMALE TEST Spa Entertainment SPA Select a date and spa treatment click on Display Available EER Spas and then indicate the guests name and requested appointment time Please note that if both guests want the same oO _ O 2 spa treatment it cannot be booked for the same time They have to select appointments one after the other Please click on Save to select the spa treatment EE mr Group by Date Group by Spa All selected options can be seen on the right hand side of the screen Here you can cancel the selected activities again as well As the activities will be part of the reservation they will be added to the Invoice total in the Reservations Summary on the left side We don t pay commission on onboard activities Book Norwegian by Norwegian Cruise Line Complete Manual Version 02 01 2014 NCL Bahamas Ltd Wiesbaden Office Continental Europe Branch Kreuzberger
70. r each sailing as part of the Voyage screen This allows you to determine which sailing has the best pricing at a glance SUITE MINLSUITE BALCONY OUTSIDE INSIDE E236400 1 25400 E112400 E90400 764 00 E236400 1 25400 E112400 E90400 E76400 E253400 E152400 E130400 E1 08400 E90400 E253400 E152400 E130400 E108400 E90400 E261400 1 53400 E135400 E143400 E96400 Click on a price in one of the meta columns to view pricing for all available categories within the meta Select a Stateroom Category This page provides pricing information for available categories Report a Problem Itinerary Info NEW RESERVATION Pricing Payment gt Alt Res ID Grou gt Agency Profile ecial Requests Schedule Agency Vacation Voyage Category aie oom Category Guest Info Air Options Motorcoach Land Programs Sp Opened Reservations 40276220 SHOPPING Please select a stateroom category to continue Price refiects initial price quote per person based on selected occupancy This quote is preliminary and only includes Vacation starts in 31 days applicable cruise fares Additional guest fares charges for features and taxes will be added to your final price based upon your selections in the shopping process To Agency OBE TEST AGENCY view additional promotional codes please click the link in the Current Promo column then click Select Promos deeg tRAmINcAGenr Select Cabin Category et ES iini Destin
71. rd credit to be spent during their current cruise This is called Cruise Rewards Via the Coupons tab you can redeem a Cruise Reward which will offset the down payment made on board against the new booking One Cruise Reward can be redeemed per booking Your commission is not affected by this If a Cruise Reward or other coupon is stored in your client s profile you will immediately see it on the payment schedule screen on the Coupons tab New Reservation My Reservations Clients Tour Credit Agency Amenities My Agency Groups AGENTBOOKINGENGINE NCL FRANKFURT Report a Problem gt Travel With gt Cancel Reservation lt BACK TO SEARCH CANCEL EDIT Hd EDIT MODE Itinerary Commissions Agency Vacation Voyage Category Price Programs Stateroom Travel Protection Guests Info Air Options Motorcoach Land Programs Onboard Activities Travel D t Send Confirmati P Shore Excursions Special Requests Pricing Payment Schedule Reservation Summary Amenities Alt Res ID Grou Payment Schedule gt Copy Reservation gt Online Check In r 8 ys 1 Codd s Vacation starts in 28 days Cancellation Fee Opened Reservations Explanation Payment Due Date Amount 24240622 BOOKED Vacation starts in 28 days FINAL PAYMENT 12 08 2013 11 59 PM E2 362 00 Agency OBE TEST AGENCY Agency Phone 49 61136070 Agent TRAINING AGENT Credit Card Coupons Extend Option Check Wire Payment Vacation Start 01 02 2014 Vacat
72. rd yet please register yourself This registration is meant for each travel agent individually working in an agency If you don t have a personal e mail address at your agency just use your private one After the registration you will receive an e mail with a link which you need to click on to activate your account To access Book Norwegian you don t necessarily have to log into the Travel Agents Area you could also click on the Start Booking button on the left side of the screen A new window will open with the following Log In screen You may also save the direct link to Book Norwegian in your favorites in order to access it faster Log In Screen Select Language NCL NORWEGIAN CRUISE LINE Username Password Forgot Password Log in Your Username and Password have been sent to you via an automatic e mail from our system when Book Norwegian by Norwegian Cruise Line Complete Manual Version 02 01 2014 NCL Bahamas Ltd Wiesbaden Office Continental Europe Branch Kreuzberger Ring 68 D 65205 Wiesbaden E mail agencysupport ncl com Page 2 of 44 NORWEGIAN CRUISE LINE your agency was originally set up with Norwegian Cruise Line Without Norwegian Cruise Line agency ID you won t have access to Booking Norwegian If you have forgotten your Username or Password please click on Forgot Password If you havent got access yet please contact agencysupport ncl com or call us at 00800 03 10 21
73. rs old you can markt he check box If there are any best ager rates they will be displayed automatically Book Norwegian by Norwegian Cruise Line Complete Manual Version 02 01 2014 NCL Bahamas Ltd Wiesbaden Office Continental Europe Branch Kreuzberger Ring 68 D 65205 Wiesbaden E mail agencysupport ncl com Page 4 of 44 NCL m a NORWEGIAN CRUISE LINE Please use the calendar to pick the departure date If you would like to add air transportation please call our reservations department after you have placed the option for the cruise in the system or book it via the Air Options tab All screens in the Pricing and New Reservations function have some common features The first common feature beginning on the first page is the top navigation bar Agency Vacation Voyage Category Stateroom Guest Info ir Options Motorcoach Land Programs Special Requests Pricing Payment Schedule New Reservation My Reservations Clients Tour Credit Agency Amenities My Ag Report a Problem As you move from screen to screen the page name will polo m change from blue to black The current page is highlighted Agency Vacation Voyage Category Stat a S Opened Reservations Stateroom You will be able to go back to any previously viewed page by aena anma nM Baso Invoke clicking on the screen name on this navigation bar You will B NE ences e ame be able to modify informatio
74. s Pricing Payment Schedule Reservation Summary Travel With Res ID 24512683 gt Commissions gt Travel Documents wv Amenities Charge Total v Copy Reservation gt Online Check In Contact Us wv Opened Reservations aay Grouping by TravelWith ID and Type v 24512683 OFFER Vacation starts in 158 days Res ID Group ID Status Name Ship Sail Date Fr Sail Date To Cabin Cate Cabin Num GuestCount Agency OBE TEST AGENCY x c EE Gee Agent TRAINING AGENT Vacation Start 05 31 2014 Vacation End 06 08 2014 Sail Start 06 01 2014 Sail End 06 08 2014 Destination EUROPE Ship Norwegian Epic 1 Pricing Category BA i Assigned Category BA i Stateroom 11120 i Deck DECK 11 i Guests 2 Curr Promos BROCHURE CAMPAIGN INVOICE E2 276 00 Close all opened Book Norwegian by Norwegian Cruise Line Complete Manual Version 02 01 2014 NCL Bahamas Ltd Wiesbaden Office Continental Europe Branch Kreuzberger Ring 68 D 65205 Wiesbaden E mail agencysupport ncl com Page 38 of 44 Click on Create TW New Reservation My Reservations Clients Tour Credit Agency Amenities My Agency Groups NORWEGIAN CRUISE LINE AGENTBOOKINGENGINE NCL FRANKFURT Report a Problem gt Send Confirmation gt Cancel Reservation gt Commissions gt Amenities gt Copy Reservation gt Contact Us gt gt gt gt gt Travel With Itinerary Travel Do
75. t Copy Reservation gt Online Check In Vacation starts in 28 days Cancellation Fee Contact Us Opened Reservations Explanation Payment Due Date Amount 24240622 BOOKED Vacation starts in 28 days FINAL PAYMENT 12 08 2013 11 59 PM E2 362 00 Agency OBE TEST AGENCY Agency Phone 49 61136070 Agent TRAINING AGENT Credit Card Coupons Extend Option Check Wire Payment Vacation Start 01 02 2044 Vacation End WE LL mont Amont Sail Start 01 04 2014 Sail End 01 41 2044 185 Destination CARIBBEAN Ship Norwegian Epic i Available Coupons Pricing Category B6 i PAIN ERE Fini seg Coupon Amount Amount Left Coupon Class Valid Sails Valid Sails To Effective E Effective To Owner Active Used Stateroom 10001 1 3497508 E185 00 E18500 CRUISE RE 01 01 2013 01 01 2015 01 01 2003 01 01 2015 FEMALE TEST v Deck DECK 10 i Guests 2 er CEPSC CSEEB O INVOICE E2 362 00 Close all opened The third tab Extend Option allows you to extend an option within the given possibilities New Reservation My Reservations Clients Tour Credit Agency Amenities My Agency Groups AGENTBOOKINGENGINE NCL FRANKFURT Report a Problem gt Itinerary Info gt Alt Res ID Groupi A Profile Agency Vacation Voyage Category Stateroom Travel Protection Guestinfo AirOptions Motorcoach Land Programs Special Requests Pricing Payment Schedule Opened Reservations Payment Schedule 59508925 SHOPPING Vacation starts i
76. t CopyResenaton gt Onine Check in ContactUs Opened Reservations a Lr E Agency Phone 49 61136070 Vacation End 01112014 Sai End Du Dessraton CARIBBEAN She Norwegian Epic T Pricing Category sm Assgnec Category en Deck ec Guests 2 Cosa al opened NORWEGIAN Reservation Summary Reservation has been stored CRUISE LINE Res ID 24240822 Status BOOKED intial Date 12 05 2013 Booking Source INTERNETA Agency Name OBE TEST AGENCY Phone e49 81138070 Address KREUZBERGER RING City State Zip WESSBADEN S 5205 Agent Name TRAINING AGENT Guests Guest Citizenship Age Guest Type Latitude Level TEST FEMALE oE REGULAR PROSPECT Reservation Header Destination CARIBBEAN Vacation Start Date 0192 2014 Vacation End Date 0111 2014 Ship Norwegian Epc M Pricing Category Be D Assigned Category sem Mate vue 10001 D Guests 2 Motorcoach TEST ALEXANDRA From HOLIDAY INN MIA MOTEL to MIA PORT TEST FEMALE From HOUDAY INN MIA HOTEL to MIA PORT Land Summary Name Date From TEST FEMALE 01022014 TEST ALEXANDRA 01 02 2014 Special Requests TEST ALEXANORA TEST FEMALE TEST ALEXANDRA Addons TEST ALEXANDRA TEST FEMALE Reserved for TEST ALEXANDRA Entertainment TEST ALEXANDRA TEST FEMALE Guest TEST ALEXANDRA Travel Protection TEST ALEXANDRA TEST FEMALE Invoice and Payments Charge Total Funds Avail Earned Comenission Gross Due Commission Due Net Due Date To PrePost Comments 0104
77. t the groups department in such cases via e mail e Special Needs Please continue to forward any special needs from your clients such as special diets allergies disabilities etc directly to the groups department e Stateroom numbers If you have booked a Wheelchair Accessible Stateroom and do not require a wheelchair we reserve the right to relocate you to another regular equivalent stateroom in order to accommodate a guest with a wheelchair To book delegates within a group and manage your existing groups please go to Groups on the upper side of the screen New Reservation My Reservations Clients Tour Credit Agency Amenities My Agency Groups AGENTBOOKINGENGINE NCL FRANKFURT Report a Problem Opened Reservations Groups No reservations opened K Search and manage groups Specify groups search parameters Group Name Group ID Group Status Ship Sail From Sail To You will be guided to the group search screen where you will be able to retrieve your groups by entering the name group number or ship and sail dates Please hit the Search button to locate your group Please contact our groups department for detailed instructions on how to manage groups within Book Norwegian Book Norwegian by Norwegian Cruise Line Complete Manual Version 02 01 2014 NCL Bahamas Ltd Wiesbaden Office Continental Europe Branch Kreuzberger Ring 68 D 65205 Wiesbaden E mail agencysupport ncl com Page 41 of 44 NORWEGIAN CRUIS
78. tion is booked as an option and it has been stored in the system There is no payment on the reservation BOOKED BK Booked Status the reservation is in booked status it has been stored in the system and cancelation fees will apply if cancelled CANCELLED CX Cancelled Status the reservation is in cancelled status The reservation has been cancelled Cancel Reservation To cancel any reservation please select the Cancel Reservation link on the dashboard The cancel reservation summary page will be displayed Any applicable cancellation charges will be shown Please review the charges prior to cancelling the reservation Cancellation of the reservation will incur cancellation charges in accordance with Norwegian Cruise Lines Terms and Conditions New Reservation My Reservations Clients Tour Credit Agency Amenities My Agency Groups AGENTBOOKINGENGINE NCL FRANKFURT Report a Problem Send Confirmation gt Travel With lt BACK TO SEARCH Switch To Edit Mode VIEW MODE C IR ti iti k P Ed Price Programs Stateroom Travel Protection Guests Info Air Options Motorcoach Land Programs Special Requests Pricing Payment Schedule Commissions Travel Documents Reservation Summary Amenities Charge Total Cancel Reservation Copy Reservation Online Check In ContactUs Cancellation Comments Select A Comment Opened Reservations a SEN Charge Code ANDY FREESTYLE SARAH FREESTYLE Total Comme
79. urope Branch Kreuzberger Ring 68 D 65205 Wiesbaden E mail agencysupport ncl com Page 8 of 44 Report a Problem gt Itinerary Info gt Agency Profile gt Alt Res ID Groupi Opened Reservations NORWEGIAN CRUISE LINE Agency Vacation Voyage Category Stateroom Guestinfo pons 0000050 Price Programs Current Invoice amp Promos NEW RESERVATION Land Programs Special Requests Pricing Payment Schedu Fare Calculator hedule 55409259 SHOPPING Vacation starts in 163 days Agency OBE TEST AGENCY Agency Phone 49 61136070 Agent TRAINING AGENT Vacation Start 06 01 2014 Vacation End 06 08 2014 Sail Start 06 01 2014 Sail End 06 08 2014 Destination EUROPE Ship Norwegian Epic i Pricing Category BA i Stateroom GTY Guests 2 Curr Promos BROCHURE CAMPAIGN INVOICE E2 038 00 Close all opened Code Price Code Price VOYAGE FARE 1848 VOYAGE FARE 1848 TAX amp FEES 190 TAX amp FEES 190 Total 2038 Total 2038 Code Name Guest Code Name Guest BROCHURE Brochure rate Guest 1 BROCHURE Brochure rate Guest 1 BROCHURE Brochure rate Guest 2 BROCHURE Brochure rate Guest 2 CAMPAIGN Special Offers Guest 1 CAMPAIGN Special Offers Guest 1 GENEE c CAMPAIGN Special Offers Guest 2 CAMPAIGN Special Offers Guest 2 Price Programs Promo Code Name Description Guest 1 Guest 2 BROCHURE Brochure rate Broc
80. uzberger Ring 68 D 65205 Wiesbaden E mail agencysupport ncl com Page 34 of 44 NORWEGIAN CRUISE LINE You can group the results by port of call destination or date and also search for a specific excursion Make your choice and click on Apply You can then select more shore excursions or delete the selected shore excursions again As the shore excursion will be part of the reservation they will be added to the Invoice total in the Reservations Summary on the left side To complete your pre sell don t forget to click on EL on the upper right side of the screen A pop up window with the new invoice total will appear By clicking on Store Changes you accept the new invoice amount and book the shore excursion Please go now to the Payment Schedule tab and insert the credit card details see point Payment Schedule page 26 in order to pay the selected shore excursions The final payment of the cruise can be done by bank transfer or credit card according to payment due date If you do not pay the shore excursions immediately by credit card they will be cancelled automatically Amenities To add Amenities please select the Amenities button on the dashboard The amenities summary page will be displayed Report a Problem gt Travel With gt Cancel Reservation lt BACK TO SEARCH EE Iti C issi EN Agency Vacation Voyage Category Price Programs Stateroom Travel Protection Guests Info Air Options Motorcoach Land
81. vel Protection GuestiInfo Air Options Motorcoach Land Programs Special Requests Pricing Payment Schedule Land Programs New Reservation My Reservations Clients Tour Credit Agency Amenities My Agency Groups Report a Problem gt Itinerary Info gt Alt Res ID Groupi gt Agency Profile Opened Reservations 59508925 SHOPPING Selected Land Programs Vacation starts in 159 days Agency OBE TEST AGENCY Agency Phone 49 61136070 Grouping No grouping Agent TRAINING AGENT Verein siet 06 01 2014 w Guest Description Hotel Start Location Vacation End 06 08 2014 Sail Start 06 002044 Search Land Programs Sail End 06 08 2014 Destination EUROPE ing i ick ion i Type am Grouping No grouping Quick Search Duration Any Duration Type ALLLandPrograms Pricing Category BA 1 Description Hotel Start Location Select All ANDY FREESTYLE SARAH FREESTYLE umask SA 4 NIGHT HUSA ORIENTE HUSA ORIENTE 05 29 2014 BARCELONA E279 00 E279 00 Stateroom 11120 i Deck DECK41 i 3NIGHT MONTBLANC W MONTBLANC 05 29 2014 BARCELONA E289 00 E289 00 Guests 2 3NIGHTHOTEL HESPER HOTEL HESPERIA 05 20 2014 BARCELONA E239 00 E239 00 Curr Promos BROCHURE CAMPAIGN MAT 2 038 00 2NIGHT HUSA ORIENTE HUSA ORIENTE 05 30 2014 BARCELONA 189 00 189 00 2 NIGHT MONTBLANC WI MONTBLANC 05 30 2014 BARCELONA 199 00 199 00 eee 2 NIGHT HOTEL HESPER HOTEL HESPERIA 05 30 2014 BARCELONA
82. y Agency Groups AGENTBOOKINGENGINE NCL FRANKFURT Report a Problem gt Itinerary Info gt Alt Res ID Groupi C A Profile P Agency Vacation Voyage Category Stateroom Travel Protection GuestInfo AirOptions Motorcoach Land Programs Special Requests Pricing Payment Schedule Opened Reservations Land Programs 59508925 SHOPPING Selected Land Programs Vacation starts in 159 days i Agency OBE TEST AGENCY Agency Phone 49 61136070 Grouping No grouping Agent TRAINING AGENT ud cM 06 01 2044 w Guest Description Hotel Start Location Vacation End 06 08 2014 Sail Start 06 01 2014 Sail End 06 08 2014 Destination EUROPE Ship Norwegian Epic i Pricing Category BA i Assigned Category BA i Stateroom 11120 i Deck DECK 11 i Guests 2 Curr Promos BROCHURE CAMPAIGN INVOICE E2 038 00 Close all opened To view the listing of packages click on Add Land Program Book Norwegian by Norwegian Cruise Line Complete Manual Version 02 01 2014 NCL Bahamas Ltd Wiesbaden Office Continental Europe Branch Kreuzberger Ring 68 D 65205 Wiesbaden E mail agencysupport ncl com Page 17 of 44 NORWEGIAN CRUISE LINE The Land Programs screen will display any packages offered on the sailing A detailed description of the hotels can be found on our website http www ncl eu already booked hotels AGENTBOOKINGENGINE NCL FRANKFURT NEW RESERVATION Agency Vacation Voyage Category Stateroom Tra
83. y BA i Assigned Category BA i Stateroom 11120 i Deck DECK 11 i Guests 2 Curr Promos BROCHURE CAMPAIGN INVOICE E2 276 00 Close all opened AGENTBOOKINGENGINE NCL FRANKFURT Search parameters Reservation Travel With Type Air Dining Hotel Reservations Grouping No grouping v Reservation Status Guest Name Guests Ship Cabin Number Sail From Sail To v 24512691 OF FREESTYLE LADY 2 EPIC 12192 06 01 2014 06 08 2014 Create TW Clear All Click on Create TW button to complete the link Book Norwegian by Norwegian Cruise Line Complete Manual Version 02 01 2014 NCL Bahamas Ltd Wiesbaden Office Continental Europe Branch Kreuzberger Ring 68 D 65205 Wiesbaden E mail agencysupport ncl com Page 39 of 44 NORWEGIAN LN TES New Reservation My Reservations Clients Tour Credit Agency Amenities My Agency roups AGENTBOOKINGENGINE NCL FRANKFURT Report a Problem s ii tion gt Travel With lt BACK TO SEARCH Switch To Edit Mode VIEW MODE gt Cancel Reservation gt Itinerary Price Programs Stateroom Travel Protection Guests Info AirOptions Motorcoach Land Programs Special Requests Pricing Payment Schedule Reservation Summary Travel With gt Copy Reservation gt Online Check In Res ID 24512683 gt Contact Us gt Commissions gt Travel Documents gt Amenities gt Charge Total Opened Reservations ay Grouping by TravelWith ID and Typ
84. yage fare The transfer is not showing up as a separate line Tax amp Fees is the amount of non commissionable taxes and fees that apply for the voyage If applicable pre paid service charges and or land programs are displayed separately The base invoice at the bottom of the pricing screen details the commission in addition to the gross and net due Please note that this commission is only applicable for the cruise portion For any booked transfers amp hotels the commission is 10 These prices are subject to change in the event that you make any alternative selections Click Continue to review payment schedule and confirm the booking Book Norwegian by Norwegian Cruise Line Complete Manual Version 02 01 2014 NCL Bahamas Ltd Wiesbaden Office Continental Europe Branch Kreuzberger Ring 68 D 65205 Wiesbaden E mail agencysupport ncl com Page 20 of 44 Payment Schedule Report a Problem gt Itinerary Info gt Alt Res ID Groupi gt Agency Profile Opened Reservations 59508925 SHOPPING Vacation starts in 158 days Agency OBE TEST AGENCY Agency Phone 49 61136070 Agent TRAINING AGENT Vacation Start 05 31 2014 Vacation End 06 08 2014 Sail Start 06 01 2014 Sail End 06 08 2014 Destination EUROPE Ship Norwegian Epic i Pricing Category BA i Assigned Category BA i Stateroom 11120 Li Deck DECK 11 i Guests 2 Curr Promos BROCHURE CAMPAIGN INVOICE E2 276 00 Close all

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