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Sun Cobalt ManageRaQ User Manual

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1. 4 Use the arrow buttons to toggle the cursor between Y and N Select Y to power down the system The OK to Power Off light on the back panel blinks The LCD screen displays PLEASE SWITCH POWER OFF NOW 5 Toggle the On Off switch on the back panel to the Off position 84 Appendix B Product Specifications Technical data for the ManageRaQ Hardware The ManageRaQ has the following hardware components See http www cobalt com for the most up to date information on the hardware specifications x86 compatible superscalar processor Up to 512 Kb of L2 cache PC 100 SDRAM DIMMs 2 slots 3 3 v 168 pin non parity unbuffered Up to two internal Ultra ATA hard drives Single 10 100 BaseT ethernet network interface Dual serial console interface LCD console for easy set up and administration Support for uninterruptible power supply UPS Software The ManageRaQ has the following software features Features Linux 2 2 multitasking operating system Apache 1 3 6 Web server HTTP 1 1 compliant Secure Sockets Layer SSL NTP client support Security PAM shadowed passwords System management SSL support for secure administration Simple Network Management Protocol SNMP management support 85 Appendix B e Browser based Setup Wizard e Online ActiveAssist real time help e ActiveMonitor maintenance agents e Browser based backup and restore utility e Browser based software upgrade
2. To register the ManageRaQ online 1 Enter your Full Name This field must be filled in 2 Asan option you can enter your title the company name the company address the country and the phone number 3 Enter either a Fax number or Email address One of these two fields must be filled in If you choose email enter your complete email address in the form xxx yyyyy zzz 4 Click Register Through Email to submit the information If you do not want to register online click Register Later to proceed to the ManageRaQ default home page Once you have registered the ManageRaQ online you cannot register again If you attempt to do so you receive an error window stating that the ManageRaQ has already been registered 22 Setup and operation The default home page for the ManageRaQ the View All RaQs screen appears now see Figure 11 Figure 11 Default ManageRaQ home page o Netscape Cobalt ManageRaQ OB Cobalt ManageRaq View All RaQs HostName ipaddess Status disk cpu Product c 10 9 23 120 8971MB 99 0 041 RaQ 10 9 23 128 17642MB 99 0 00 RaQ3 ja 4092326 45028MB 999 0 00 RaQ 1092335 g963MB 99 ooo 10 92338 8968MB 99 0 00 Status Indicator coon indicates comect functioning FAIL indicates failure J WARNING advanced waming of potential problems should be investigated by the sysadmin amp p D UNKNOWN Mana
3. on page 24 Password guidelines Use the following guidelines when choosing a password 1 Use between five and ten alphanumeric characters ten is the maximum number of characters allowed The valid characters include a z A Z 0 9 A amp _ 4 1 273 2 Use both upper and lower case letters Note A password is case sensitive Do not use a proper name Do not use a word found in a dictionary Do not use a date Do not use a command word Sl Or ot Pe Do not use a string of consecutive keys on a keyboard for example qwerty Be sure to remember this password to access the ManageRaQ administration features in the future If you forget or want to reset the password see Resetting the ManageRaQ Administrator password on page 25 Setup and operation Entering the time settings In the Time Settings table select the time and date with the pull down menus Select the correct time zone by clicking in the Region Country and Locale Zone fields IMPORTANT Many features of the ManageRaQ depend on the internal clock Ensure that the time settings on the ManageRaQ are accurate or that the unit is synchronized to a Network Time Protocol NTP server with which the unit will synchronize its internal clock each night For a list of publicly available NTP servers see http www eecis udel edu mills ntp servers html Completing configuration with the Setup Wizard When you have ent
4. Configure Notification The Configure Notification command allows the administrator to enter the email addresses of the people to be contacted in case of a problem or failure on a managed RaQ or RaQs If you do not want send a notification to anyone or if you would like to turn off this feature simply clear this field and click Set Notification Note The email address field does not display the current settings for notification the address field is empty To view the current settings for email notification use the Report Details command The email recipients are listed at the bottom of the Report Details table IMPORTANT f you add a new email address in this field the new address overrides any previously saved addresses the new address is not simply added to the list of current email addresses To retain the current email addresses for notification you must re enter all of the current email addresses as well as the new address If you invoke this command without specifying an email recipient the email notification is cleared for the selected RaQs To configure a RaQ for email notification you must first select the RaQ on the View All RaQs screen but you do not need to Select Configure Notification from the pull down menu The Configure Notification screen appears Enter the email addresses separated by commas in the Email address field More than one address can be entered in the address field If you add
5. Explanation Package file not specified You have not specified a package file file File not found The browser could not locate the package file on your computer file Not a package file The file your specified is not a package file pkg host package installation failed This message appears if for any reason the ManageRaQ could not install the package file See additional error messages for the specific errors Table 11 provides an explanation of the error messages for the Configure Notification command Table 11 Error messages for the Configure Notification command Error message host host not found Explanation The RaQ may no longer be under the control of the ManageRaQ Someone may have removed the RaQ from the ManageRaQ host could not change notification Internal ManageRadQ error 78 Error messages Table 12 provides an explanation of the error messages for the Execute Script command Table 12 Error messages for the Execute Script command Error message Explanation host host not found The RaQ may no longer be under the control of the ManageRaQ Someone may have removed the RaQ from the ManageRaQ or from the network script execution failure The script could not start or the script could not complete See the text inside the error message for the specific error Shell script field was
6. ManageRa can be used to send alerts to various email addresses whenever a problem occurs oris resolved Use this form to configure ManageRa to sent alerts to the email addresses of your choosing Email addresses Send email in response to sqahost109 cobaltnet com lease35 cobaltnet com lease38 cobaltnet com problems on these hosts x v Set Notification Reset Configure Notification This action allows you configure a set of email addresses for selected RaQs to be notified when any kind of failure condition occurs 55 Chapter 3 Figure 24 shows an example of an email notification generated by the ManageRaQ Figure 24 Sample email notification from the ManageRaQ From ManageRaQ User cons c tc Sent Wednesday March 15 2000 10 18 AM To bmula cobalt com Subject coryell cobaltnet com Returned to normal functioning On host coryell cobaltnet com Returned to normal functioning SYSTEM STATUS last known information Hostname coryell cobaltnet com IP Address 10 9 150 3 Cobalt system software build 1 4 for a 2800RS in English MC AGENT Agent status qood Agent handlers version 1 11 ACTIVE MONITOR INFORMATION last updated CPU usage qood Memory usage qood Disk usage good Email service inactive FTP server inactive Telnet service qood SNMP server qood DNS server good NETWORK CONTICURA TION r 10 92515 Natmask 25525500 Gat 109 25 254
7. Physical data The RaQ 3 has the following physical characteristics e Dimensions 17 00 in x 12 50 in x 1 75 in 43 2 cm x 31 8 cm x 4 5 cm fits in a standard single unit 19 in equipment rack e Weight 9 Ibs 3 oz 4 2 kg e Power requirements Input rating 100 240 V 50 60 Hz e Power consumption 45 watts e Operating environment 32 to 108 F 0 to 40 C 10 to 90 humidity non condensing e Non operating environment 14 to 122 F 10 to 50 C 5 to 93 humidity non condensing e Light emitting diodes LEDs Power Transmit Receive Link Collision 100 Mbit Operation Disk Activity Web Activity Regulatory approvals e CISPR 22B VCCI B e UL e CUL e TUV e CE e Austel BSMI BCIQ e RRL 86 Product Specifications Upgrading the memory in the ManageRaQ The ManageRaQ unit is a single rack unit 1RU enclosure Before you purchase a memory module to add to the ManageRaQ ensure that the module fits into the allocated space e The DIMM modules must be less than 1 5 inches 38 1 mm tall and less than 0 158 inches 4 0 mm thick To add memory to the ManageRaQ Opening the ManageRaQ AN 1 Power down the ManageRaQ See Powering down on page 84 2 Unplug the ManageRaQ Warning You MUST power down the ManageRaQ before opening the unit 3 Remove the power cord from the rear of the ManageRaQ The cable is located beside the power switch See Figure 4 on page 12 N
8. T Target audience user manual 5 Technical data 85 Technical Support 6 contact information 6 developers 8 discussion groups 7 education 7 Knowledge Base 7 online technical papers 7 solutions 8 support calls 8 Time settings 21 Time stamp 36 Time out limit 57 106 U Upgrading memory module 87 Vv Ventilation iii View all RaQs command 33 screen 33 W Web browser requirements v 5 setting up the ManageRaQ 16 Setup Wizard 18
9. DISK SPACE UTILIZATION i 218Mused 265M available ivar 4M used 189M available fhome 22Mused 2154M available CPU Load 0 07 0 07 0 07 56 Features of the software Execute Script WARNING AN Warning to Root User Use extreme caution when using this feature The script executes as root Changes to system files can affect your warranty Please consult your warranty card for details The Execute Script command allows the administrator to execute arbitrary Bourne shell scripts on one or more RaQs To execute a script you must first select the RaQ on the View All RaQs screen Select Execute Script from the pull down menu The Execute Script screen appears Enter the script in the window You can indicate a time out limit for the script to run the limit is specified as a number of seconds The limit applies to each selected RaQ If the script does not finish within the time out period the script is halted and the output generated up to that point is returned to the UI screen To specify a time out limit in seconds enter a whole number in the time out field At the bottom of the table a text edit window displays the names of the RaQs that you selected on the View All RaQs screen if there are more RaQs than can be displayed the text edit window becomes a scrolling window All of the RaQs are highlighted in the text edit window In this window you can further restrict the RaQs on which you want to perf
10. IP Address 109 3196 Subnet Mask l255 255 0 0 Default Gateway 109 25 254 MAC Address loo 10 B0 01 0F 0C Administrator User Name admin 2 Administrator Password Administrator Password again tm Ape 7 _ ke 3 om 2J _73 Europe Region Indian Ocean North America Turks and Caicos Islands 2 Time Zone Country Trinidad and Tobago United States Hawaii Loeale Zone Rlaskan Tina Pacific Time Save Changes Obtain your dorain name fom your system adrinistator It will appear in the web and erail addresses for exarnple usemare host naree dorainnare com Check with your system administator to be certain that your Cobalt server is mgistered in this dorain 18 Setup and operation Entering the network settings Cobalt server name host name This is a name you assign to the ManageRaQ for example manageraq1 Domain name This is the official name that is registered with InterNIC for example yourdomain com The host name and domain name must be coordinated by the network administrator in order for you to access the ManageRaQ by its name and not just by its IP address Primary DNS Server Address This is the IP address of your primary domain name system DNS server A primary DNS server maintains a list of computer names and their IP addresses The ManageRaQ needs access to this list on the primary DNS server in order to convert between IP addresses and names This conversion is e
11. and click on the names of the RaQs You can also choose to have the ManageRaQ uninstall the agent software from the RaQs when you remove them from the list of managed RaQs To uninstall the agent software click the check box beside Uninstall agent software The ManageRaQ attempts to uninstall the agent software specific to the ManageRaQ from the RaQs targeted for removal Note For whatever reason if the ManageRaQ cannot uninstall the agent software from a selected RaQ the RaQ is not removed from the list of managed RaQs In this case you can remove the check mark from the box beside Uninstall agent software and click Remove RaQs again This removes the RaQ from the list of managed RaQs but leaves the ManageRaQ agent software on that RaQ To return to the View All RaQs screen without removing the selected RaQs click Cancel To complete the action click Remove RaQs 42 Features of the software Figure 18 shows the Remove RaQs screen Figure 18 Remove RaQs screen o Netscape Cobalt ManageRaQ B lt Cobalt ManageRaq D acmon lease35 cobaltnet com lease38 cobaltnet com jahost109 cohaltnet Q Are you sure you want to remove these hosts Q Uninstall agent software Remove RaQs This action removes selected RaQs from ManageRaQ s database These RaQs will no longer be monitored by the ManageRa 43 Chapter 3 44 Configure Services The Con
12. 1993 1994 The Regents of the University of California All rights reserved Redistribution and use in source and binary forms with or without modification are permitted provided that the following conditions are met 1 Redistributions of source code must retain the above copyright notice this list of conditions and the following disclaimer 2 Redistributions in binary form must reproduce the above copyright notice this list of conditions and the following disclaimer in the documentation and or other materials provided with the dis tribution 3 All advertising materials mentioning features or use of this software must display the following acknowledgment This product includes software developed by the University of California Berkeley and its contributors 4 Neither the name of the University nor the names of its contributors may be used to endorse or promote products derived from this software without specific prior written permission THIS SOFTWARE IS PROVIDED BY THE REGENTS AND CONTRIBUTORS AS IS AND ANY EXPRESS OR IMPLIED WARRANTIES INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED IN NO EVENT SHALL THE REGENTS OR CONTRIBUTORS BE LIABLE FOR ANY DIRECT INDIRECT INCIDENTAL SPECIAL EXEMPLARY OR CONSEQUENTIAL DAMAGES INCLUDING BUT NOT LIMITED TO PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES LOSS OF USE DATA OR PROFITS OR BUSINESS INTERRUPTION
13. 68 ManageRaQ screen 27 Memory requirements 5 40 upgrading 87 Mounting ears 12 103 Index N Network connectors 4 status indicators 4 Network settings 19 domain name 19 host name 19 primary DNS server address 19 secondary DNS server address 19 NTP server 21 27 40 O OK to power off 4 Online registration of the ManageRaQ 21 Online technical papers 7 Operational overview 27 Overview of ManageRaQ 1 P Password ManageRaQ administrator changing password 25 resetting password 25 resetting ManageRaQ 4 Physical data ManageRaQ 86 Power cord iv 13 Power socket 4 Power switch 4 Powering down the ManageRaQ 84 Powering on the ManageRaQ 13 Primary DNS server address 19 Printed circuit board 89 Product specifications 85 hardware 85 physical data 86 printed circuit board 89 regulatory approvals 86 software features 85 system management 85 104 R RaQ de select all 35 select all 35 Rear view cooling fan 4 network connector 4 network status indicators 4 OK to power off 4 power socket 4 power switch 4 security lock hole 4 serial connector 4 serial console port 4 Rear view of ManageRaQ 4 Reboot RaQs command 61 error table 79 screen 62 64 65 Rebooting the ManageRaQ 83 Registration of ManageRaQ card 23 online 21 Regulations Class B v Regulatory approvals 86 Remove RaQs command 42 error table 75 screen 43 Report details clock skew 37 command 36 screen 37 time stamp 36 Report selected RaQs
14. Active Monitor constantly For more information see Active Monitor on page 28 View Active Monitor The administrator can quickly retrieve and present Active Monitor for an individual RaQ or a group of RaQs The administrator can zero in on the individual RaQ or RaQs that have software or hardware faults 31 Chapter 3 e View Configurations The administrator can view information for the configuration of the hardware and software for example the amount of memory installed and the amount of hard disk space available e Email Notification The administrator can specify a list of email addresses for people to be notified in case of a service failure The notification is sent by the ManageRaQ not by the individual client RaQs Commands 32 The main screen for the ManageRaQ is the View All RaQs screen To choose a command click on the pull down menu in the command frame of the ManageRaQ For some of the commands you must select at least one RaQ from the list otherwise a red error table appears stating that no RaQs have been selected Choose View All RaQs from the pull down menu to return to the View All RaQs screen The following commands are available e View all RaQs e Report virtual sites e Report selected RaQs e Report details e Report services e Add new RaQ e Remove RaQs e Configure services e Configure network e Change password e Install package e Configure notification e Execute script e R
15. DAMAGE 96 Appendix D Glossary Agent A software component that runs on a managed client RaQ to execute commands from the ManageRaQ When a RaQ is added to the ManageRaQ the ManageRaQ installs the agent on the RaQ See also ManageRaQ DHCP see Dynamic Host Configuration Protocol DHCP DNS see Domain Name System DNS Domain name The location of an organization or other entity on the Internet For example www cobalt com locates an Internet address for cobalt com at a particular IP address and a particular host server named www Domain Name System DNS The Internet service responsible for translating between a human readable domain name and a numeric IP address 111 123 45 67 for TCP IP communications Dynamic Host Configuration Protocol DHCP A protocol that provides a mechanism for allocating IP addresses dynamically so that an address can be reused when a host no longer needs it Gateway A network device that acts as an entrance to another network A gateway can also be any device that passes packets from one network to another network across the Internet HTML see HyperText Markup Language HTML 97 Appendix D Internet domain An Internet domain is a host naming convention used to ensure that no two individual hosts on the global Internet have the same host name An Internet domain should not be confused with an NT Domain See NT Domain Internet Protocol IP A network layer proto
16. Each version is given a distinguishing version number If the Program specifies a version number of this License which applies to it and any later version you have the option of following the terms and conditions either of that version or of any later version published by the Free Software Foundation If the Program does not specify a version number of this License you may choose any version ever published by the Free Software Foundation 94 Licenses 10 Ifyou wish to incorporate parts of the Program into other free programs whose distribution conditions are different write to the author to ask for permission For software which is copyrighted by the Free Software Foundation write to the Free Software Foundation we sometimes make exceptions for this Our decision will be guided by the two goals of preserving the free status of all derivatives of our free software and of promoting the sharing and reuse of software generally NO WARRANTY 11 BECAUSE THE PROGRAM IS LICENSED FREE OF CHARGE THERE IS NO WARRANTY FOR THE PROGRAM TO THE EXTENT PERMITTED BY APPLICABLE LAW EXCEPT WHEN OTHERWISE STATED IN WRITING THE COPYRIGHT HOLDERS AND OR OTHER PARTIES PROVIDE THE PROGRAM AS IS WITHOUT WARRANTY OF ANY KIND EITHER EXPRESSED OR IMPLIED INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE THE ENTIRE RISK AS TO THE QUALITY AND PERFORMANCE OF THE PROGRAM IS WITH YOU SHOULD THE P
17. HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY WHETHER IN CONTRACT STRICT LIABILITY OR TORT INCLUDING NEGLIGENCE OR OTHERWISE ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE 91 Appendix C GNU General Public License Version 2 June 1991 Copyright C 1989 1991 Free Software Foundation Inc 59 Temple Place Suite 330 Boston MA 02111 1307 USA TERMS AND CONDITIONS FOR COPYING DISTRIBUTION AND MODIFICATION 0 This License applies to any program or other work which contains a notice placed by the copyright holder saying it may be distributed under the terms of this General Public License The Program below refers to any such program or work and a work based on the Program means either the Program or any derivative work under copyright law that is to say a work containing the Program or a portion of it either verbatim or with modifications and or translated into another language Hereinafter translation is included without limitation in the term modification Each licensee is addressed as you Activities other than copying distribution and modification are not covered by this License they are outside its scope The act of running the Program is not restricted and the output from the Program is covered only if its contents constitute a work based on the Program independent of having been made by running the Program Whether that is true depends o
18. RaQ he or she has to update the ManageRaQ manually To do so use the Change Password command Features of the software Figure 21 shows the Change Password screen Figure 21 Change Password screen o Netscape Cobalt ManageRaQ B a Cobalt ManageRaq D AcTons Change Password Q New Password Q New Password again lease35 cobaltnet com lease38 cobaltnet com jahost109 cohaltnet Q Change the administrator password of these RaQs only SEES Change Password Change Password This action allows you to change the administrator password on all selected RaQs 51 Chapter 3 52 Install Package The Install Package command allows the administrator to install a package file on one or more RaQs at a time To install a package you must first select the RaQ on the View All RaQs screen Select Install Package from the pull down menu The Install Package screen appears e Enter the pathway and filename in the field and click Install If you do not know where the package file is located click Browse to find the file When you find the package file highlight it and click Open in the File Upload window The pathway and filename now appear in the field on the Install Package screen e At the bottom of the table a text edit window displays the names of the RaQs that you selected on the View All RaQs screen if there are more RaQs than can be displaye
19. Services command Table 7 command Error messages for the Configure Services Error message Explanation host host not found The RaQ may no longer be under the control of the ManageRaQ Someone may have removed the RaQ from the ManageRaQ host could not apply new settings This message appears if for any reason the ManageRaQ cannot make the changes to the service settings The RaQ may be inaccessible 75 Chapter 4 Table 8 provides an explanation of the error messages for the Configure Network command Table 8 command Error messages for the Configure Network Error message Explanation Primary DNS address is nota valid IP address Secondary DNS address is nota valid IP address The IP address you entered is not valid The address must be written as four octets separated by periods for example 192 168 10 10 each octet must be a number between 0 255 The entry is not an IP address The IP address you entered is not valid The address must be written as four octets separated by periods for example 192 168 10 10 each octet must be a number between 0 255 The entry is not an IP address Gateway address is not a valid IP address No RaQs presently selected The IP address you entered is not valid The address must be written as four octets separated by periods for example 192 168 10 10 each octet must be a number betwe
20. The ManageRaQ also runs Active Monitor which pulls in the updated information from Active Monitor on each client RaQ and updates the UI Active Monitor on the ManageRaQ checks e the status of each client RaQ e the status of the services on each client RaQ The status of the RaQ or of a service is indicated with colored circles See Table 1 on page 29 for an explanation Changes in the status of the RaQ or to the services configured on the RaQ show up on the ManageRaQ UI only when Active Monitor completes its next update To verify immediately that the requested changes to the configuration of services have been made 1 Click on the RaQ s host name shown as a hypertext link in the View all RaQs screen This opens the Server Management screen for a particular RaQ in a separate window from Management Console 2 Click Control Panel on the left side and the Service settings are displayed For more information concerning the Server Management screen refer to the documentation for the RaQ If another RaQ unit is added if another virtual site is created or if email addresses or passwords are changed this information is updated on the ManageRaQ UI immediately This information is gathered once a minute independently of Active Monitor Setup and operation Table 1 explains the colored circles in Active Monitor Table 1 Colors and status indicators Color Status Green Correct functioning Yellow Advance warni
21. a new email address in this field the new address overrides any previously saved addresses the new address is not simply added to the list of current email addresses To retain the current email addresses for notification you must re enter all of the current email addresses as well as the new address If you invoke this command without specifying an email recipient the email notification is cleared for the selected RaQs Features of the software e At the bottom of the table a text edit window displays the names of the RaQs that you selected on the View All RaQs screen if there are more RaQs than can be displayed the text edit window becomes a scrolling window All of the RaQs are highlighted in the text edit window In this window you can further restrict the RaQs on which you want to perform the action To de select a RaQ click on that RaQ so that it is no longer highlighted to de select more than one RaQ hold the down the Control key Windows or the Apple key Macintosh and click on the names of the RaQs If you click Reset the screen reverts to what was displayed when you selected the Configure Notification command from the pull down menu To complete the action click Set Notification Figure 23 shows the Configure Notification screen Figure 23 Configure Notification screen o Netscape Cobalt ManageRaQ lt s_ Cobalt ManageRaq D Configure Notification
22. command 36 error table 73 Report services command 38 error table 73 screen 39 Report virtual sites command 35 error table 72 screen 35 Reporting a software bug 9 66 Requirements 5 browsers v 5 equipment rack iv Javascript 5 memory 5 40 NTP server 21 27 40 Restore configuration command 65 RSA Data Security ii 1 Rubber feet 12 S Safety battery lithium iii electric shock iv equipment rack iv ventilation iii Screen ManageRaQ command frame 27 display frame 27 help frame 27 pull down menu 27 Screens About Cobalt ManageRaQ 67 Add new RaQ 41 Change password 51 Configure network 48 Configure notification 55 Configure services 45 Execute script 58 completed sample script 60 sample script 59 Frames of ManageRaQ screen 27 Index Install package 53 ManageRaQ is Busy 72 Reboot RaQs 62 64 65 Remove RaQs 43 Report details 37 Report services 39 Report virtual sites 35 View all RaQs 33 Secondary DNS server address 19 Secure Sockets Layer See SSL Security lock hole 4 Select all RaQs 35 Sending comments 9 66 Serial connector 4 Serial console port 4 Setup Wizard 18 network settings 19 registration online 21 time settings 21 Software features 85 system management 85 Software agent 36 40 to remove 42 Software bug to report 9 66 Solutions 8 SSL description 1 license 96 mod_ssl 1 SSL License 96 Status indicator 100 M 3 Col 3 Disk 3 Link 3 Transmit Receive 3 Web 3 Support calls 8 105 Index
23. electronic mail messages from one machine to another SMTP specifies how two mail systems interact and the format of control messages they exchange to transfer mail Simple Network Management Protocol SNMP SMTP SNMP SSL A network management protocol used almost exclusively in TCP IP networks SNMP provides a means to monitor and control network devices and to manage configurations statistics collection performance and security on a network see Simple Mail Transfer Protocol SMTP see Simple Network Management Protocol SNMP see Secure Socket Layer SSL 99 Appendix D Subnet mask A number that in conjunction with an IP address defines the set of IP addresses that are considered local For example if your IP address is 192 168 25 77 and your subnet mask is 255 255 255 0 then addresses between 192 168 25 1 and 192 168 25 255 are considered local Transmission Control Protocol Internet Protocol TCP IP A common name for the suite of protocols developed in the 1970s to support the construction of worldwide internetworks TCP and IP are the two best known protocols in the suite Virtual host See Virtual site Virtual site Whereas industry uses the term virtual host Cobalt Networks uses the term virtual site In Cobalt s definition a virtual site consists of a Domain Name System DNS domain with web ftp and email services Each virtual site contains its own list of site user accounts Each site u
24. empty You have not entered anything in the Execute Script field Timeout must be an integer The value entered in the Time Out field must be an integer Table 13 provides an explanation of the error messages for the Reboot RaQs command Table 13 Error messages for the Reboot command Error message No RaQs presently selected Explanation You have not selected a RaQ in the list of managed RaQs host host not found The RaQ may no longer be under the control of the ManageRaQ Someone may have removed the RaQ from the ManageRaQ or from the network host could not trigger reboot The ManageRaQ could not connect to agent on remote machine or the password was incorrect 79 Chapter 4 80 Table 14 provides an explanation of the error messages for a ManageRaQ server error Table 14 Error messages for a ManageRaQ server error Error message Explanation Could not connect to the MC Server The server is either busy or restarting Internal ManageRaQ error Try again in a few minutes as the ManageRaQ may be re launching itself Appendix A Using the LCD Console During startup the LCD screen on the front panel of the ManageRaQ displays status information about the boot process itself When setting up the ManageRaQ you use the LCD console to enter network configuration information for the ManageRaQ Once the ManageRaQ is running t
25. for that RaQ the browser opens a separate window from the ManageRaQ and requests the normal login authentication before displaying the Server Management screen For more information concerning the Server Management screen refer to the documentation for the RaQ Note For a link to the user manual for the RaQ 3 see Documentation on page 66 The status of the system components and services is indicated with a colored circle green for correct functioning yellow for an advance warning of potential problems that should be investigated by the system administrator for example low disk space red for failure requiring action by the administrator of the client RaQ and grey for inactive or if information is not yet available For more information see Active Monitor on page 28 Features of the software Figure 16 displays the Report Services screen Figure 16 Report Services screen o Cobalt ManageRaQ B g Cobalt ManageRaq A ACTIONS Report Services Last Update Host Name 11 56 p m 10 45 a m sqahost100 cobaltnet com e Telnet QQQ e gt J 09 cobaltnet com Internet zone 39 Chapter 3 Add New RaQ The Add New RaQ command allows the administrator to add a new RaQ to the list of RaQs managed through the ManageRaQ Note When you add a new RaQ the new RaQ must have a DNS entry Note Due to the ManageRaQ agent soft
26. generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Re orient or re locate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for help In order to maintain compliance with FCC regulations shielded cables must be used with this equipment Operation with non approved equipment or unshielded cables is likely to result in interference to radio and TV reception The user is cautioned that changes and modifications made to the equipment without the approval of manufacturer can void the user s authority to operate this equipment This equipment is in compliance with Underwriters Laboratories UL and is UL listed vi Contents Important Safeguards 1 Introduction Overview of the ManageRaQ Benefits of the ManageRaQ Features of the ManageRaQ Configuration functions Monitoring functi
27. services click the check box beside to service a check mark indicates the service is enabled Click Save Changes when finished Caution Do not use the Bandwidth Management feature on the primary IP address of the ManageRaQ This will greatly degrade the performance of the ManageRaQ since the ManageRaQ uses as much bandwith as available when functioning 3 To change the network settings click Network at the top The Network Settings tables appear in which you can change a number of network settings Click Save Changes when finished 68 Features of the software 4 To change the time settings click Time at the top The Time Settings table appears Click Save Changes when finished 5 To return to the ManageRaQ features page click ManageRaQ on the left The View All RaQs screen appears To access the RaQ 3 user manual in PDF format that is stored on the ManageRaQ 1 Select the Documentation command from the pull down menu The About Cobalt ManageRaQ screen appears 2 Click on the PDF link in the Documentation section 69 Chapter 3 70 Chapter 4 Error Messages This chapter provides a number of tables that explain the error messages in the ManageRaQ software The ManageRaQ is Busy screen More than one person can access the ManageRaQ at the same time However the ManageRaQ can only execute one command at a time If the ManageRaQ is already executing a command when you try to perform an acti
28. space red for failure requiring action by the administrator of the client RaQ and grey for inactive or if information is not yet available For more information see Active Monitor on page 28 If you click the colored circle for an individual RaQ a separate browser window opens You are prompted for a username and password as part of the normal authentication procedure The new browser window takes you directly to the Active Monitor of the client RaQ the screen displays the status of the various system components and services provided by the RaQ A legend at the bottom of this screen explains what the colors in this window represent 34 Features of the software From the View All RaQs screen the administrator can select individual RaQs on which to perform subsequent actions The administrator selects a RaQ by clicking the check box to the left of the RaQ s host name At the top of the check box column there are two check boxes one with a black check mark and one with a white check mark To select all RaQs click the check box with the black check mark e To de select all selected RaQs click the check box with the white check mark Once you have selected the individual RaQs you can execute actions on the selected RaQs through the command pull down menu Report Virtual Sites The Report Virtual Sites command allows an administrator to view all the virtual sites associated with each RaQ You cannot change the deta
29. that there is no warranty or else saying that you provide a warranty and that users may redistribute the program under these conditions and telling the user how to view a copy of this License Exception if the Program itself is interactive but does not normally print such an announcement your work based on the Program is not required to print an announcement 92 Licenses These requirements apply to the modified work as a whole If identifiable sections of that work are not derived from the Program and can be reasonably considered independent and separate works in themselves then this License and its terms do not apply to those sections when you distribute them as separate works But when you distribute the same sections as part of a whole which is a work based on the Program the distribution of the whole must be on the terms of this License whose permissions for other licensees extend to the entire whole and thus to each and every part regardless of who wrote it Thus it is not the intent of this section to claim rights or contest your rights to work written entirely by you rather the intent is to exercise the right to control the distribution of derivative or collective works based on the Program In addition mere aggregation of another work not based on the Program with the Program or with a work based on the Program on a volume of a storage or distribution medium does not bring the other work under the scope of this Licens
30. the Qube family of products Note Due to the ManageRaQ agent software a managed RaQ must have at least 32 MB of memory If a RaQ server that you want to manage through ManageRaQ has less than 32 Mb of memory you will have to upgrade your memory The system administrator can manage multiple RaQs through a browser based interface that connects to the ManageRaQ With the ManageRaQ the administrator can manage only the RaQ units the administrator can view virtual sites but cannot manage them Communication between the browser and ManageRaQ is encrypted with Secure Sockets Layer SSL SSL provides a secure Web connection to the end RSA user The implementation of SSL for the ManageRaQ is based on mod_ssl and BSAFE cryptographic software from RSA Security SECURED This product includes software developed by Ralf S Engelschall for use in the mod_ssl project For more information see SSL License on page 96 Chapter 1 Benefits of the ManageRaQ The ManageRaQ increases the productivity of Internet service provider ISP system administrators by requiring less manual monitoring of the RaQ server farms Improving the administrator efficiency lowers costs improves the quality and speed of service before problems affect end customers and helps the ISP as a whole become more competitive Using the ManageRaQ the administrator is able to manage a substantially higher number of RaQs Features of the ManageRaQ Through
31. top line of the LCD presents instructions on data to enter the bottom line displays the data already entered Use the arrow buttons to the right of the LCD screen to enter the required network information manually Appendix A Using the LCD Console on page 81 provides more information about the LCD console Figure 7 LCD console 14 I l LCD screen LCD arrow buttons Setup and operation The arrow buttons function as follows The Left arrow button moves the cursor to the left The Right arrow button moves the cursor to the right The Up arrow button increases the digit located at the cursor position The Down arrow button decreases the digit located at the cursor position The S button select displays the next option The E button enter accepts the information entered or the option displayed 00 0 OGD Setting the configuration During setup the LCD console is used to enter network configuration information on the ManageRaQ Follow these steps to configure the network manually 1 When you see the prompt ENTER IP ADDR 000 000 000 000 enter the IP address assigned to the ManageRaQ using the arrow buttons on the LCD console 2 Press If the IP address is valid the next prompt appears ENTER NETMASK 255 000 000 000 3 Enter the netmask of your network 4 Press If the netmask is valid the following prompt ap
32. Cobalt ManageRaQ User Manual NETWORKS 2000 Cobalt Networks Inc All rights reserved Cobalt Networks is a trademark of Cobalt Networks Inc The RSA software and the RSA logo are trademarks of RSA Data Security Inc All other company brand and product names may be registered trademarks or trademarks of their respective companies and are hereby recognized This publication and the information herein is furnished AS IS subject to change without notice and should not be construed as a commitment by Cobalt Networks Inc Furthermore Cobalt Networks Inc assumes no responsibility or liability for any errors or inaccuracies makes no warranty of any kind express implied or statutory with respect to this publication and expressly disclaims any and all warranties of merchantability fitness for particular purposes and non infringement of third party rights The majority of the software used within the Cobalt RaQ can be freely distributed under the terms of the BSD copyright and the GNU Public License However some applications remain the property of their owners and require their permission to redistribute For a complete listing of the software used within the Cobalt RaQ and the terms under which it can be distributed refer to the Cobalt Web site at www cobalt com Cobalt Networks Inc 555 Ellis Street Mountain View CA 94043 www cobalt com In the U S A Phone 888 70 COBALT 650 623 2500 Fax 650 623 2501 Out
33. From the View all RaQs screen select the RaQs for which you want to change the gateway IP address 2 From the command pull down menu choose Configure Network 3 Inthe Gateway address field enter the new IP address 4 If you want to change the RaQs for which you want to configure the gateway IP address select or de select the RaQs in the text edit window at the bottom 5 To complete the action click Configure RaQs The gateway IP address has now been changed for the selected RaQs The Report Details screen shows the updated information once an update cycle has been completed Change Password The Change Password command allows the administrator to change the administrator password for one or more RaQs at a time The administrator can also update the ManageRaQ if the password for a RaQ has been changed through the Server Management screen on that RaQ To change the password you must first select the RaQ on the View All RaQs screen Select Change Password from the pull down menu The Change Password screen appears e To change the password enter the new password in the first field Enter the new password again in the second field for confirmation For tips on choosing a password see Password guidelines on page 20 e At the bottom of the table a text edit window displays the names of the RaQs that you selected on the View All RaQs screen if there are more RaQs than can be displayed the text edit window becomes a s
34. ROGRAM PROVE DEFECTIVE YOU ASSUME THE COST OF ALL NECESSARY SERVICING REPAIR OR CORRECTION 12 INNO EVENT UNLESS REQUIRED BY APPLICABLE LAW OR AGREED TO IN WRITING WILL ANY COPYRIGHT HOLDER OR ANY OTHER PARTY WHO MAY MODIFY AND OR REDISTRIBUTE THE PROGRAM AS PERMITTED ABOVE BE LIABLE TO YOU FOR DAMAGES INCLUDING ANY GENERAL SPECIAL INCIDENTAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF THE USE OR INABILITY TO USE THE PROGRAM INCLUDING BUT NOT LIMITED TO LOSS OF DATA OR DATA BEING RENDERED INACCURATE OR LOSSES SUSTAINED BY YOU OR THIRD PARTIES OR A FAILURE OF THE PROGRAM TO OPERATE WITH ANY OTHER PROGRAMS EVEN IF SUCH HOLDER OR OTHER PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES 95 Appendix C SSL License Copyright c 1998 1999 Ralf S Engelschall All rights reserved Redistribution and use in source and binary forms with or without modification are permitted provided that the following conditions are met 1 Redistributions of source code must retain the above copyright notice this list of conditions and the following disclaimer 2 Redistributions in binary form must reproduce the above copyright notice this list of conditions and the following disclaimer in the documentation and or other materials provided with the dis tribution 3 All advertising materials mentioning features or use of this software must display the following acknowledgment This product includes software developed by Ralf S Engelsch
35. aQs than can be displayed the text edit window becomes a scrolling window All of the RaQs are highlighted in the text edit window In this window you can further restrict the RaQs on which you want to perform the action To de select a RaQ click on that RaQ so that it is no longer highlighted to de select more than one RaQ hold the down the Control key Windows or the Apple key Macintosh and click on the names of the RaQs To complete the action click Reboot RaQs Once you confirm that you want to reboot a RaQ the RaQ reboots and takes about one minute to come back online From the Report Services screen the status of the RaQ shows as a red circle while the RaQ is unavailable the circle changes to green when the reboot process is complete 61 Chapter 3 Figure 28 shows the Reboot RaQs screen Figure 28 Reboot RaQs screen o Netscape Cobalt ManageRaQ B Cobalt ManageRagq 2 Reboot RaQs lease cohaltnet com Imcalphal cobaltnet com sqahost100 cobaltnet com Q Are you certain you want to reboot these machines Reboot RaQs Reboot RaQs This action allows you to trigger a reboot operation on all selected RaQs 62 Features of the software Back up Configuration The Back up Configuration command allows the administrator to back up the configuration information entered for each of the managed RaQs Note This feature does NOT al
36. ageRaQ Admin 68 Reboot RaQs 61 Remove RaQs 42 Report details 36 clock skew 37 time stamp 36 Report selected RaQs 36 Report services 38 Report virtual sites 35 Restore configuration 65 View all RaQs 33 Configure network command 47 error table 76 example 49 screen 48 101 Index Configure notification command 54 error table 78 sample email 56 screen 55 Configure services command 44 error table 75 example 46 screen 45 Configuring ManageRaQ for the network 14 ManageRaQ with LCD console 15 Connecting power cord 13 Connecting to the network 13 Connector network 4 serial 4 Cooling fan 4 Customer service 6 general information 6 D De select all RaQs 35 Developers 8 Discussion groups 7 Documentation command 66 Domain name 19 E Education 7 Electric shock iv Email notification 54 sample 56 102 Encryption BSAFE software 1 Encryption 56 bit 1 Equipment rack iv Error tables Add new RaQ 74 Change password 77 Configure network 76 Configure notification 78 Configure services 75 Execute script 79 Install package 78 ManageRaQ server error 80 Reboot RaQs 79 Remove RaQs 75 Report selected RaQs 73 Report services 73 Report virtual sites 72 Execute script Bourne shell 57 command 57 error table 79 screen 58 time out limit 57 F Features of ManageRaQ configuration functions 2 31 monitoring functions 2 31 Front view LCD arrow buttons 4 LCD screen 4 logo badge 3 reset password 4 status indicato
37. ageRaQ screen Netscape Cobalt ManageRaQ o ACTIONS 0 Cobalt ManageRaq Abou balt ManageRa Installed ManageRaQ Software Cobak ManageRaQ version 1 build 1 25 Documentation The Cobalt ManageRaQ User s Guide can be found in pdf format The Cobalt RaQ manual can be found in pdf format The Cobalt RaQ 2 manual can be found in pdf format The Cobalt RaQ 3 manual can be found in pdf format ort page forthe latest ManageRa hints and updates It ManageRaQ sorteo cbalt com Additionally visit the Co Please email bugs and comments to magn tsu Copyright The Cobalt ManageRaQ is copyright 1999 2000 Cobalt Networks Inc RSA P Linux 2 08 4 Runs on Linux SECURED amp Includes BSAFE cryptographic or security protocol software from RSA Security Actions Select an action to perform from the Actions menu 10 Chapter 2 Setup and operation This chapter guides you through the process of connecting and configuring the ManageRaQ for your network A typical setup process takes less than 15 minutes after which you can begin using the ManageRaQ to manage your RaQ servers If the ManageRaQ has been previously configured for a different network refer to Changing network configuration on page 82 in Appendix A The setup process consists of two phases e Phase 1 Making the connection covers the physical setup and connection of the ManageRaQ to a power source a
38. all lt rse engelschall com gt for use in the mod_ssl project http www engelschall com sw mod_ssl 4 The name mod_ssl must not be used to endorse or promote products derived from this soft ware without prior written permission For written permission please contact rse engelschall com 5 Products derived from this software may not be called mod_ssl nor may mod_ssl appear in their names without prior written permission of Ralf S Engelschall 6 Redistributions of any form whatsoever must retain the following acknowledgment This product includes software developed by Ralf S Engelschall lt rse engelschall com gt for use in the mod_ssl project http www engelschall com sw mod_ssl THIS SOFTWARE IS PROVIDED BY RALF S ENGELSCHALL AS IS AND ANY EXPRESSED OR IMPLIED WARRANTIES INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED IN NO EVENT SHALL RALF S ENGELSCHALL OR HIS CONTRIBUTORS BE LIABLE FOR ANY DIRECT INDIRECT INCIDENTAL SPECIAL EXEMPLARY OR CONSEQUENTIAL DAMAGES INCLUDING BUT NOT LIMITED TO PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES LOSS OF USE DATA OR PROFITS OR BUSINESS INTERRUPTION HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY WHETHER IN CONTRACT STRICT LIABILITY OR TORT INCLUDING NEGLIGENCE OR OTHERWISE ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE EVEN IF ADVISED OF THE POSSIBILITY OF SUCH
39. centage bar appears in the help frame at the bottom The bar shows the progression of the script execution and the name of the RaQ on which the script is being executed The bar shows the progress of the script execution on each selected RaQ When finished the help frame indicates that the script execution is complete See Figure 27 59 Chapter 3 Figure 27 shows a the screen after a script has been executed Figure 27 Completed script execution m Netscape Cobalt ManageRaQ Cobalt ManageRagq 2 Executing Script uptime cat fetc buila for i in 12 34 do echo date sleep 1 dme Y sqahosti00 cobaltnet com returned 0 3 06am up 1 day 21 40 O users load average 0 00 0 00 0 00 build 3 148 for a 3000R in English Fri Apr 7 03 06 15 PDT 2000 Fri Apr 7 03 06 16 PDT 2000 Fri apr 7 03 06 17 PDT 2000 Fri Apr 7 03 06 18 PDT 2000 Script execution complete 60 Features of the software Reboot RaQs The Reboot RaQs command allows the administrator to reboot one or more RaQs at a time To reboot a RaQ you must first select the RaQ on the View All RaQs screen Select Reboot RaQs from the pull down menu The Reboot RaQs screen appears e The first row in the table displays asks whether you are sure you want to reboot the RaQs e A text edit window displays the names of the RaQs that you selected on the View All RaQs screen if there are more R
40. cies between the clock of the ManageRaQ and the clock of the managed RaQ The ManageRaQ automatically compensates for this discrepancy Figure 15 displays the Report Details screen Figure 15 Report Details screen HE Netscape Cobalt ManageRaQ z Cobalt ManageRaq Report Details sqahost100 cobaltnet com 10 9 Q System Status Dik Q Services Agn FIP Emal Telnet SNMP DNS O Q Hetwork Settings DNS Server Gateway Netmask 10 9 25 1 10 9 25 254 255 255 0 0 Q Disk Space Utilization root Arar home 431 5MB used 13 2MB used 107 8MB used 294 SMB avail 180 8MB avail 1826 7MB avail Q Time Stamps Most Recent Status Gathered Clock Skew 9 24 a m 7 hours Q Problem Notification Reports sent to bmula cobak com martinw cobak com jeffb cobak com Product Indicates the model of Cobalt RaQ being managed SP ca 37 Chapter 3 38 Report Services The Report Services command displays a table indicating the status of the services on the selected RaQs agent DNS e email e FTP e SNMP e telnet The last column of the table Last Update indicates when Active Monitor on the ManageRaQ last updated this information The status information is updated by Active Monitor on the ManageRaQ every 15 minutes By clicking on the host name of the RaQ shown as a hypertext link the administrator can view the Server Management screen
41. col in the TCP IP stack offering a connectionless internetwork service IP provides features for addressing type of service specification fragmentation and reassembly and security IP is defined in RFC 791 IP address LAN A 32 bit address assigned to hosts using Transmission Control Protocol Internet Protocol TCP IP An IP address belongs to one of five classes A B C D or E and is written as four octets separated by periods for example 192 168 10 10 also called the dotted decimal format Each address consists of a network number an optional subnetwork number and a host number The network and subnetwork numbers together are used for routing while the host number is used to address an individual host within the network or subnetwork A subnet mask is used to extract network and subnetwork information from the IP address Also called an Internet address see local area network LAN Leased IP addresses IP addresses assigned by the Dynamic Host Configuration Protocol DHCP to unrecognized computing devices This method involves setting up a leased pool of IP addresses that are allocated dynamically when new devices are booted and recognized on the network Local area network LAN 98 A high speed low error data network covering a relatively small geographic area up to a few thousand meters A LAN connects workstations peripherals terminals and other devices in a single building or other geographically limited ar
42. crolling window All of the RaQs are highlighted in the text edit window 49 Chapter 3 50 In this window you can further restrict the RaQs on which you want to perform the action To de select a RaQ click on that RaQ so that it is no longer highlighted to de select more than one RaQ hold the down the Control key Windows or the Apple key Macintosh and click on the names of the RaQs If you click Reset the screen reverts to what was displayed when you selected the Change Password command from the pull down menu To complete the action click Change Password Note A password change takes effect immediately If the password is changed while a user is logged in to a client RaQ through the Server Management screen for that RaQ or through the ManageRaQ the user must go through the authentication procedure again for the session using the new password This also applies to ManageRaQ itself if the password is changed on the ManageRaQ the user must go through the authentication procedure again for the ManageRaQ using the new password If the password has been changed directly on a RaQ client and not through the ManageRaQ UI the ManageRaQ cannot discover the new password for that RaQ Active Monitor for the ManageRaQ displays a red circle for that RaQ client If a RaQ Administrator changes the password outside of the ManageRaQ either from the Server Management screen on the individual RaQ or from the LCD console of the
43. d the text edit window becomes a scrolling window All of the RaQs are highlighted in the text edit window In this window you can further restrict the RaQs on which you want to perform the action To de select a RaQ click on that RaQ so that it is no longer highlighted to de select more than one RaQ hold the down the Control key Windows or the Apple key Macintosh and click on the names of the RaQs If you click Reset the screen reverts to what was displayed when you selected the Install Package command from the pull down menu To complete the action click Install A window appears with a percentage bar showing the progression of the installation and the name of the RaQ on which the software is being installed The bar shows the progress of the installation for the entire group of selected RaQs A window below the bar displays a scrolling list of errors if any When finished a window indicates that the installation is complete Features of the software Figure 22 shows the Install Package screen Figure 22 Install Package screen o Netscape Cobalt ManageRaQ lt a Cobalt ManageRaq D AcTions Install Package Q PKG file to install lease35 cobaltnet com lease38 cobaltnet com Q Install PKG file on these hosts 797705103 cobaltnet com oc Install Package This action allows you to mass install a PKG file on all selected RaQs ERES 53 Chapter 3 54
44. e 3 You may copy and distribute the Program or a work based on it under Section 2 in object code or executable form under the terms of Sections and 2 above provided that you also do one of the following a Accompany it with the complete corresponding machine readable source code which must be distributed under the terms of Sections 1 and 2 above on a medium customarily used for software interchange or b Accompany it with a written offer valid for at least three years to give any third party for a charge no more than your cost of physically performing source distribution a complete machine readable copy of the corresponding source code to be distributed under the terms of Sections 1 and 2 above on a medium customarily used for software interchange or c Accompany it with the information you received as to the offer to distribute corresponding source code This alternative is allowed only for noncommercial distribution and only if you received the program in object code or executable form with such an offer in accord with Subsection b above The source code for a work means the preferred form of the work for making modifications to it For an executable work complete source code means all the source code for all modules it contains plus any associated interface definition files plus the scripts used to control compilation and installation of the executable However as a special exception the source code distributed
45. e group name A new browser window opens displaying information about the discussion group New discussion groups are added periodically The current groups include e an announcement list concerning Cobalt products e an information list for developers working on Cobalt products e ausers list for sharing information between users of Cobalt products e a security list for users to address network security issues on Cobalt products The Knowledge Base Cobalt offers access to its online database of common installation and configuration problems and solutions You can access the site at http www cobalt com support kb Online technical papers For customers looking for more in depth technical information there are a number of technical papers available on Cobalt Networks web site at http www cobalt com support The technical papers cover among others such topics as e a quick start guide for Domain Name System DNS e a FAQ for email relay e how to create a package pkg file Education For those who desire a premium level of technical expertise with Cobalt Networks products we offer a number of training courses The intended audience includes end users system and network administrators systems engineers product developers support technicians consultants and trainers You can access the site at http www cobalt com support education index html Chapter 1 Solutions For customers looking for business case informatio
46. e middle and the help frame at the bottom The commands available through the ManageRaQ are located in a pull down menu on the right side of the command frame If you click the question mark icon beside the pull down menu the About Cobalt ManageRaQ screen appears When a command is chosen the new information appears in the display frame When you position the mouse pointer over a question mark icon text from the Active Assist help feature appears in the help frame Figure 12 shows the three frames of a ManageRaQ screen Figure 12 Frames of a ManageRaQ screen m Netscape Cobalt ManageRaQ Cobalt ManageRaq View All RaQs Host Name IPAddress status disk cpu Product leaset n 10 923120 e 8971MB 99 0 04 RaQ 17642MB 99 0 00 RaGs ja 15026MB 99 0 00 RaQ 8963MB 99 9 00 RaQ 10 9 23 38 8968MB 99 0 00 RaQ 10 9 23 128 40 9 23 26 10 9 23 35 oooodag eeee Command frame Display frame OO Status Indicator GooD indicates corect functioning Fal indicates tailure WARNING advanced waming of potential problems should be D UNKNOWN ManageRaQ has not yet gathered information about this investigated by the sysadmin host Help aes frame PEN EAE 27 Chapter 2 28 Active Monitor Active Monitor is a Cobalt Networks utility that runs on the managed RaQs and updates key system information every 15 minutes
47. e the browser window for the Management Server screen The ManageRaQ screen is still open Setup and operation Changing the ManageRaQ Administrator password To change the password for the ManageRaQ Administrator 1 Choose ManageRaQ Admin from the pull down menu A separate browser window opens displaying the Server Management screen of the ManageRaQ Click Administrator on the left The Administrator Settings table appears Enter the new password twice to ensure that you have entered it as intended For guidelines on choosing a password see Password guidelines on page 20 Click Save Changes Close the browser window for the Management Server screen The ManageRaQ screen is still open Resetting the ManageRaQ Administrator password When the ManageRaQ Administrator password is cleared the root account is not accessible until a new administrator password has been assigned AN Caution After you clear the password enter a new one as soon as possible to protect the security of the ManageRaQ At this point anyone on the network can assign the ManageRaQ Administrator password until you assign a new one If you forget the ManageRaQ Administrator password you can clear it by following these steps 1 Push and hold the end of a paper clip in the recessed Reset Password button located between the LCD screen and the LCD arrow buttons on the front of the ManageRaQ Hold the button in for approximately 2
48. ea LAN standards specify cabling and signaling at the physical and data link layers of the Open Systems Interconnection OSI model Widely used LAN technologies include Ethernet fiber distributed data interface FDDI and token ring See also Wide area network WAN Glossary ManageRaQ The ManageRaQ is a hardware solution based on the RaQ 3 hardware platform and can manage up to 100 RaQs all versions of the RaQ product family The ManageRaQ enables administrators to manage troubleshoot and monitor a farm of server appliances from a central server ManageRaQ agent See Agent Name server Programs called name servers constitute the server half of the DNS client server mechanism A name server contains information about a segment of the DNS database and makes it available to a client called a resolver A resolver is often just a library routine that creates queries and sends them across a network to a name server Secure Socket Layer SSL Server Encryption technology for the Web used to provide secure transactions for example the transmission of credit card numbers for e commerce A system program that awaits requests from client programs across a network and services those requests A server can be dedicated in which case this is its sole function or non dedicated where the system can be used in other ways such as a workstation Simple Mail Transfer Protocol SMTP The TCP IP standard protocol for transferring
49. eboot RaQs e Back up configuration e Restore configuration e Documentation e ManageRaQ Admin View All RaQs Features of the software The View All RaQs command allows the administrator to view a list of all of the RaQ units that are managed by the ManageRaQ Figure 13 shows the View All RaQs screen which is the main screen for the ManageRaQ Figure 13 View All RaQs screen D 0 0 00 p o o o o o o DA Netscape Cobalt ManageRaQ B Cobalt ManageRaq Host Name iP Address n 10 9 23 120 10 9 23 128 10 9 23 26 10 9 23 35 10 9 23 38 10 9 23 65 10 9 23 66 10 9 3143 10 9 31 100 10 931 109 10 9 31 116 10 9 311421 10 9 31 2 10 9 31 34 10 9 31 35 10 9 31 36 10 9 31 4 10 9 31 50 10 9 31 51 View All RaQs status disk cru Product e 8971 MB 99 oo RaQ 17642MB 99 0 01 RaQ3 ja 15028MB 99 0 04 RaQ 8963MB 99 0 04 RaQ 8968MB 99 0 05 RaQ 8968MB 99 0 07 RaQ B968MB 99 0 06 RaQ 3172MB 99 0 02 Rage 4 825MB 94 0 00 Raos 6980MB 99 0 06 Rage 3172MB 99 0 03 Rage 6975MB 99 0 02 RaQ2 8631MB 99 042 Rage 2511MB 99 0 04 RaQ 8967MB 99 0 05 RaQ 1896MB 99 0 04 RaQ 2175MB 99 0 03 Rage 8968MB 99 0 04 RaQ 6979MB 99 0 01 Rage JE JE JE JE JE JE JE JE JE JE JEJEJEJE JE JEE Goon indiates corect functioning Status Indicator FAIL indicates failure J WARNING advanced waming of potential pmblems s
50. en 0 255 The entry is not an IP address You have not selected a RaQ in the list of managed RaQs No changes to make You have not filled in the network settings host host not found The RaQ may no longer be under the control of the ManageRaQ Someone may have removed the RaQ from the ManageRaQ host could not apply new settings This message appears if for any reason the ManageRaQ cannot make the changes to the network settings The RaQ may be inaccessible Error messages Table 9 provides an explanation of the error messages for the Change Password command Table 9 Error messages for the Change Password command Error message Explanation Blank passwords The password cannot be blank not allowed Error from Java script Passwords do not You must enter the exact same password as in match Error from the first field Java script host host not The RaQ may no longer be under the control of found the ManageRaQ Someone may have removed the RaQ from the ManageRaQ or from the network host could not The ManageRaQ could not connect to agent on change password remote machine The password for the RaQ agent was incorrect The new password is an illegal string 77 Chapter 4 Table 10 provides an explanation of the error messages for the Install Package command Table 10 Error messages for the Install Package command Error message
51. ered the information in the Setup Wizard click Save Changes The ManageRaQ performs automatic checks on the information entered and alerts you if an illegal value or a problem is encountered If the information is correct the ManageRaQ enters the information in its configuration files Registering the ManageRaQ online The ManageRaQ displays an online product registration page see Figure 10 Note f you are not connected to the Internet you cannot register online IMPORTANT If you leave blank either the DNS or the Gateway fields in the Setup Wizard you cannot register the ManageRaQ online because you will not be able to send email In this case if you attempt to register the ManageRaQ online you receive an error message stating that you cannot register online because you did not fill in the DNS and Gateway fields 21 Chapter 2 Figure 10 Online registration page o Netscape Setup Wizard Hea Setup Wizard If you wish to register this product please complete the form below and click on the Register Through Email button to email the information to us Cobalt will maintain the privacy of this information and only use it to notify you about system updates new product information and product promotions Fields with an asterisk are required Hither a fax number or an email address is required Registration Full Name Title Company Name
52. figure Services command allows the administrator to activate or deactivate services on one or more RaQs at a time The administrator can turn on or off email FTP telnet SNMP and DNS services To configure services you must first select the RaQ on the View All RaQs screen Select Configure Services from the pull down menu The Configure Services screen appears e The table displays the services that the administrator can configure The default setting for each service is As is meaning that the service remains as it is currently configured on the RaQ client The other options are Turn ON and Turn OFF The administrator chooses the settings for each service e At the bottom of the table a text edit window displays the names of the RaQs that you selected on the View All RaQs screen if there are more RaQs than can be displayed the text edit window becomes a scrolling window All of the RaQs are highlighted in the text edit window In this window you can further restrict the RaQs on which you want to perform the action To de select a RaQ click on that RaQ so that it is no longer highlighted to de select more than one RaQ hold the down the Control key Windows or the Apple key Macintosh and click on the names of the RaQs If you click Reset the screen reverts to what was displayed when you selected the Configure Services command from the pull down menu To complete the action click Configure RaQs For more information o
53. ftware bug There is an email link within the ManageRaQ for sending comments or reporting bugs in the software to Cobalt Networks To send comments or report a software bug 1 Click on the pull down menu in the command frame of the ManageRaQ and select Documentation The About Cobalt ManageRaQ screen appears see Figure 3 In the Documentation section of the table click on the link for mgmt support cobalt com If you are reporting a problem please be specific in your description Attach a copy of any error output you may have received To provide further information on your problem see also To speed up your support call on page 8 This screen also displays the following information the version of the ManageRaQ software version number and build number a link to the ManageRaQ user manual a PDF file a link to the RaQ user manual a PDF file a link to the RaQ 2 user manual a PDF file a link to the RaQ 3 user manual a PDF file a link to the ManageRaQ support page on Cobalt s web site an email link to Technical Support mgmt support cobalt com copyright information for the Management Console and trademark information Chapter 1 Cobalt logo badge If you click on the Cobalt Networks logo badge in the top left corner the About Cobalt ManageRaQ screen Z9 appears See Figure 3 Figure 3 shows the About Cobalt ManageRaQ screen E Figure 3 About Cobalt Man
54. geRaQ has not yet gathered information about this host Registering the ManageRaQ If you did not register the ManageRaQ online fill out the registration card included in the packaging materials and return it to Cobalt Networks Inc By doing so you will receive notifications of system and security upgrades and new product information 23 Chapter 2 ManageRaQ Administrator AN 24 Caution Be sure to remember the password you enter for the ManageRaQ Administrator otherwise you will need to reset it See Resetting the ManageRaQ Administrator password on page 25 In the Administrator section of the Server Management screen you enter information about the ManageRaQ Administrator including user name password and optionally an email address where system alerts for failed services are sent To enter the information for the ManageRaQ Administrator 1 Select ManageRaQ Admin from the pull down menu A separate browser window opens displaying the Server Management screen of the ManageRaQ Click Administrator on the left The Administrator Settings table appears Enter the first name and last name of the administrator Enter the password twice to ensure that you have entered it as intended For guidelines on choosing a password see Password guidelines on page 20 As an option enter an email address that will receive system alerts for failed services Click Save Changes Clos
55. have added a RaQ to the ManageRaQ since your last backup you will have to add these new RaQs again Select Restore Configuration from the pull down menu The Restore Configuration screen appears The browser prompts you for the path and filename of the backup file you can also click Browse to locate the file To complete the action click Restore Figure 30 shows the Restore Configuration screen Figure 30 Restore Configuration screen o Netscape Cobalt ManageRaQ H Cobalt ManageRaq 2 Restore Configuration Q CMC file to restore from Restore a Backup File Restore Configuration This action allows you to backup and restore your ManageRaQ configuration 65 Chapter 3 66 Documentation The Documentation command provides a link to the ManageRaQ user manual in PDF format which provides a description of the ManageRaQ and the features There is also a link to the RaQ 3 user manual in PDF format If you select the Documentation command from the pull down menu the About Cobalt ManageRaQ screen appears This screen displays the following information e the version of the ManageRaQ software version number and build number e a link to the ManageRaQ user manual a PDF file e a link to the RaQ user manual a PDF file e a link to the RaQ 2 user manual a PDF file e a link to the RaQ 3 user manual a PDF file e a link to the ManageRaQ support
56. he LCD console serves several purposes Through the LCD console you can e change the network configuration information which is useful if the location of the ManageRaQ is changed e reboot which restarts the entire ManageRaQ e power down in a way that allows the ManageRaQ to close all open files and minimizes startup time the next time the ManageRaQ is powered on e exit from the LCD console without making any changes IMPORTANT Before turning off the ManageRaQ follow the proper power down procedure as described in Powering down on page 84 You access each of these functions by holding down the select button on the LCD console for approximately two seconds This action causes the LCD screen to enter its function mode Press the button until the function you want appears on the LCD screen To cancel the LCD function mode select the EXIT function when it appears on the screen Press the enter button and select YES 81 Appendix A Changing network configuration To reset the IP address or change the network configuration of the Primary Network Interface 1 Onthe LCD console hold down the button for approximately 2 seconds The LCD screen displays SELECT SETUP NETWORK 2 Press the button 3 Enter the IP address using the arrow buttons The left and right arrow buttons move the cursor position to the left or right The up and down arrow buttons increase or decrea
57. he ambient temperature around the Cobalt ManageRaQ which may be higher than the room temperature is within the limits specified in Appendix B See Physical data on page 86 b Ensure there is sufficient air flow around the unit c Ensure electrical circuits are not overloaded consider the nameplate ratings of all the connected equipment and ensure you have over current protection d Ensure the equipment is properly grounded particularly any equipment connected to a power strip e Do not place any objects on top of the Cobalt ManageRaQ iv 7 Browsers Both Netscape Navigator and Microsoft Internet Explorer have bugs that can cause intermittent unexplained failures When using a Web browser to interact with your Cobalt ManageRaQ you may occasionally experience a browser failure Released product versions of the browsers are usually more reliable than beta versions and later versions work the most reliably A browser program failure although annoying does not adversely affect your Cobalt ManageRaQ s data The Cobalt ManageRaQ has been tested with both Netscape Navigator and Microsoft Internet Explorer versions 4 or higher Regulations and Information This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment
58. hould be investigated by the J UNKNOWN ManagefiaQ has not yet gathered information about this host 3a SP ES ZT 33 Chapter 3 For each RaQ the browser displays the following information e the host name of the RaQ which is the fully qualified domain name of the RaQ e the IP address of the RaQ e the overall status of the system components and services functioning warning of failure failed or inactive on the RaQ e the amount of free disk space as a percentage in the home partition of the RaQ e the five minute load average on the CPU of the RaQ this number indicates the average number of processes running at any given instant e the model of RaQ being managed RaQ 1 RaQ 2 or RaQ 3 By clicking on the host name of the RaQ shown as a hypertext link the administrator can view the Server Management screen for that RaQ the browser opens a separate window from the ManageRaQ and requests the normal login authentication before displaying the Server Management screen For more information concerning the Server Management screen refer to the documentation for the RaQ Note For a link to the user manual for the RaQ 3 see Documentation on page 66 The status of the system components and services is indicated with a colored circle green for correct functioning yellow for an advance warning of potential problems that should be investigated by the system administrator for example low disk
59. ils for a virtual site from the ManageRaQ The Report Virtual Sites screen displays the name and IP address of the selected RaQ in the title bar of a table The virtual sites of the RaQ are listed in the table The table displays the name of each virtual site with the IP address of the virtual site in parentheses Figure 14 shows the Report Virtual Sites screen Figure 14 Report Virtual Sites screen Netscape Cobalt ManageRaQ Cobalt ManageRaq Report Virtual Sites sqahost100 cobaltnet com 10 9 31 100 sqshost100 cobshnet com 10 9 31 100 sqahost103 cobsknet com 10 9 31 103 sqahost 104 cobsttnet com 10 9 31 104 amp sqahost109 cobaltnet com 10 9 31 109 www bogus site org 10 9 31 109 wirw brucet com 10 9 31 109 k sqahost 12 cobaltnet com 10 9 31 112 sqahost112cobaknet com 10 9 31 112 Actions Select an action to perform from the Actions menu 35 Chapter 3 36 Report Selected RaQs The Report Selected RaQs command allows the administrator to view for selected RaQs the same information that is available on the View all RaQs screen This command is useful if an administrator is managing a large number of RaQs through the ManageRaQ and wants to restrict the display to the selected RaQs Report Details The Report Details command displays the following
60. imary Network Interface Connecting the power cord Connect the power supply cord to the ManageRaQ and to an electrical outlet 100 240 volts AC 50 60 Hz as listed in Product Specifications on page 85 Powering on the ManageRaQ Turn on the power by pressing the On Off switch on the back of the ManageRaQ The hard disk spins up the fan turns on and the LCD screen lights up The Cobalt logo and the Cobalt Networks name scroll across the screen A number of status messages are displayed on the LCD screen as the ManageRaQ completes its boot process AN Caution Itis important to follow the proper power down procedure before turning off the ManageRaQ Refer to Appendix A Powering down on page 84 13 Chapter 2 Configuring the ManageRaQ for the network Now that you have made the network and power connections you can configure the network settings The ManageRaQ requires specific network information to function properly You must enter the necessary information using the LCD console on the front panel Before you proceed make sure you have the following information e the IP address assigned to the ManageRaQ e the subnet mask of your network e the gateway router address necessary only if communicating with other networks Using the LCD console to configure the network Figure 7 shows the LCD console for the ManageRaQ The LCD screen on the front of the ManageRaQ displays two lines of text The
61. information for selected RaQs e the status of the system components CPU disk and memory e the status of the services ManageRaQ agent FTP email telnet SNMP and DNS e the network settings primary DNS server gateway and netmask e statistics on disk space utilization for the root var and home partitions time stamps the most recent update of ManageRaQ s Active Monitor and the clock skew e the email addresses of the people who receive notification in case of a problem or failure on the RaQ This information is updated by Active Monitor on ManageRaQ every 15 minutes The status of the system components and services is indicated with a colored circle green for correct functioning yellow for an advance warning of potential problems that should be investigated by the system administrator for example low disk space red for failure requiring action by the administrator of the client RaQ and grey for inactive or if information is not yet available For more information see Active Monitor on page 28 The agent is a software component that runs on a managed RaQ to execute commands from the ManageRaQ When a RaQ is added to the ManageRaQ the ManageRaQ installs the agent on the RaQ as part of this process For the time stamps Most Recent Status Gathered indicates when the ManageRaQ last communicated with the managed RaQ to gather status information Features of the software Clock Skew reports discrepan
62. ion screen appears To back up the configuration data on the ManageRaQ click Back Up The browser prompts you to save a file containing all of your backup data The data is saved in a file with the extension cmc 63 Chapter 3 Figure 29 shows the Backup Configuration screen Figure 29 Backup Configuration screen a Netscape Cobalt ManageRaQ B ad Cobalt ManageRaq Pe ACTIONS A Backup Configuration Your web browser will prompt you to save a file containing all of your backup data Once a file transfer begins do not interrupt or cancel the backup process If you do or if the file transfer fails for ary other reason you will need to delete the partial backup file stored on your personal computer and try again If you attempt to use a partial file to restore data to your ManageRaQ you risk conupting the data already stored on the server Start Backup Backup Configuration This action allows you to backup your ManageRa configuration 64 Features of the software Restore Configuration The Restore Configuration command allows the administrator to restore a backup file with the extension cmc that the administrator created previously See Back up Configuration on page 63 Caution The system does not merge the current data and backed up data The data contained in the cmc backup file replaces whatever data is currently on the ManageRaQ If you
63. ites Report Selected RaQs Report Details Report Services Add New RaQ Remove RaQs Configure Services Configure Network Change Password Install Package Configure Notification Execute Script Reboot RaQs Back up Configuration Restore Configuration Documentation To send comments or report a software bug ManageRaQ Admin 16 18 19 19 21 21 21 23 24 25 25 27 28 31 31 31 31 32 33 35 36 36 38 40 42 44 47 49 52 54 57 61 63 65 66 66 68 4 Error Messages The ManageRaQ is Busy screen Error Tables A Using the LCD Console Changing network configuration Rebooting Powering down B Product Specifications Technical data for the ManageRaQ Hardware Software Features System management Physical data Regulatory approvals Upgrading the memory in the ManageRaQ Opening the ManageRaQ Printed circuit board C Licenses The BSD Copyright GNU General Public License SSL License D Glossary E Index Contents 71 71 72 81 82 83 84 85 85 85 85 85 85 86 86 87 87 89 91 91 92 96 97 101 Contents Chapter 1 Introduction Overview of the ManageRaQ Cobalt Networks ManageRaQ enables administrators to manage troubleshoot and monitor a farm of server appliances from a central server The ManageRaQ is a hardware solution based on the RaQ 3 hardware platform and can manage up to 100 RaQs all versions of the RaQ product family except the RaQ 1 J The ManageRaQ does not manage
64. low an administrator to back up the data on an individual RaQ For information on how to back up the data on a RaQ see the user manual for your RaQ server This feature will save an administrator time and effort if it becomes necessary to re enter the configuration information for the managed RaQs for example if the administrator wants to transfer the management functions to a new ManageRaQ server The Backup feature is also useful if the administrator has a large number of RaQs to add to the ManageRaQ For example it would be a good idea to create a backup file after adding five or six RaQ servers The backup feature is a manual function you cannot schedule a regular automatic backup For each RaQ that is managed by the ManageRaQ the following information is saved e the fully qualified domain name hostname domainname e the IP address of the RaQ e the administrator password for the RaQ e the option of whether the ManageRaQ synchronizes the managed RaQ s internal clock each day Caution Once a file transfer begins do not interrupt or cancel the backup process If you do or if the file transfer fails for any other reason you will need to delete the partial backup file stored on your personal computer and try again If you attempt to use a partial file to restore data to your ManageRaQ you risk corrupting the data already stored on the server Select Back up Configuration from the pull down menu The Backup Configurat
65. lt RaQ manual can be found in pdf format The Cobalt RaQ 2 manual can be found in pdf format The Cobalt RaQ 3 manual can be found in pdf format Additionally visit the Cobalt Ma Q page forthe latest ManageRaQ hints and updates Please email bugs and comments to man ts upport cobalt com Copyright The Cobalt ManageRaQ is copyright 1999 2000 Cobalt Networks Inc RSA Linux gA Me Includes BSAFE cryptographic or security protocol software from RSA Security Actions Select an action to perform from the Actions menu 67 Chapter 3 ManageRaQ Admin The ManageRaQ Admin command provides a link to the Server Management screen of the ManageRaQ From this screen you can enable services such as web hosting email File Transfer Protocol FTP server and FrontPage extensions For a complete description of the features available from the Server Management screen see Chapter 3 in the RaQ 3 user manual IMPORTANT We recommend against using the ManageRaQ for hosting web sites While it is possible to enable on the ManageRaQ the various services mentioned above this will have a noticeable impact on the performance of the management functions To access the settings for the services the network or the time 1 Choose ManageRaQ Admin from the pull down menu The Server Management screen appears in a separate browser window 2 Click Control Panel on the left The Service Settings table appears To enable or disable
66. ministrator can view information for the configuration of the hardware and software for example the amount of memory installed and the amount of hard disk space available e Email Notification The administrator can specify a list of email addresses for the people to be notified in case of a service failure The notification is sent by the ManageRaQ not by the individual client RaQs General Figure and Figure 2 show all the ManageRaQ controls indicators and connectors Front view of the ManageRaQ Figure 1 ManageRaQ front view 1 The Status Indicators signal Ethernet and hard drive activity Tx Rx Transmit Receive blinks when there is network traffic on the primary interface Link indicates an active network connection on the primary interface Col blinks when a collision is detected on the primary interface 100 M indicates that 100 BaseT ethernet is being used on the primary interface Disk indicates hard disk activity on the primary hard disk drive 2 The Web indicator blinks to indicate Web activity 3 The Logo Badge glows when the ManageRaQ is powered on Chapter 1 4 The LCD screen displays messages and values entered Use the arrow buttons to toggle between choices or to enter values See Using the LCD console to configure the network on page 14 You can use the recessed Reset Password button if you forget the ManageRaQ Administrator password See Resetting the ManageRaQ Administ
67. n concerning Cobalt products there are also a number of white papers available on Cobalt s Web site at http www cobalt com solutions Developers If you are a software or hardware developer look for information at http www cobalt com partners Before contacting Cobalt Networks Technical Support First make an effort to resolve the problem on your own Take note of all actions you perform and any error messages so that if necessary you can describe them to a member of the Technical Support team Refer to the user manual and to the Web based resources such as Cobalt s Knowledge Base the online technical papers and the Solutions page as described above To speed up your support call When contacting Cobalt Networks Technical Support the more information you can provide the better Before you call or email have the following information ready e the serial number located on the back panel or the MAC address of the Primary network Interface accessible through the user interface of your ManageRaQ e any additional software installed on your system e any peripherals connected to your system e a hard copy of any error messages you have received and the time when they occurred e the process you were running or what changes you had made when the error occurred so that Technical Support can try to reproduce the error e the steps you have taken to resolve the problem Introduction To send comments or report a so
68. n has been made access the Server Management screen for a particular RaQ 1 From the View all RaQs screen on the ManageRaQ click on the host name a hypertext link of the RaQ The Server Management screen for that RaQ appears Click Control Panel on the left The Service Settings table appears A check mark indicates that the service is activated 46 Features of the software Configure Network The Configure Network command allows the administrator to configure the network settings for one or more RaQs at a time The settings include the IP addresses of the RaQ s primary DNS server and secondary DNS server and the name or IP address of the RaQ s Internet gateway Note f you leave a field blank on this screen no change is made to that setting you do not blank out the previous setting for that field For example if you want to change the primary DNS server you do not have to re enter the gateway address as well To configure the network settings you must first select the RaQ on the View All RaQs screen Select Configure Network from the pull down menu The Configure Network screen appears e The table displays the network settings that the administrator can configure If you leave a field blank on this screen no change is made to that setting you do not blank out the previous setting for that field For example if you want to change the primary DNS server you do not have to re enter the gateway address as
69. n these services refer to the documentation for your RaQ unit Note For a link to the user manual for the RaQ 3 see Documentation on page 66 Features of the software Figure 19 shows the Configure Services screen Figure 19 Configure Services screen o Netscape Cobalt ManageRaQ B Cobalt ManageRaq D acenos onfigure Services Email asis g FTP ious z as is S lease35 cobaltnet com lease38 cobaltnet com Configure services sqahost109 cobaltnet com of these RaQs only q Configure RaQs Configure Services This action allows you to turn on and off selected services en masse 45 Chapter 3 For example if you want to activate SNMP on a group of RaQs perform the following steps 1 From the View all RaQs screen select the RaQs on which you want to activate SNMP From the command pull down menu choose Configure Services From the pull down menu next to the SNMP service choose turn ON If you want to change the RaQs for which you want to configure the SNMP service select or de select the RaQs in the text edit window at the bottom To complete the action click Configure RaQs The SNMP service is now active on the selected RaQs The Report Details screen does not show the updated information until Active Monitor performs its next update To verify immediately that the requested change to the services configuratio
70. n what the Program does 1 You may copy and distribute verbatim copies of the Program s source code as you receive it in any medium provided that you conspicuously and appropriately publish on each copy an appropriate copyright notice and disclaimer of warranty keep intact all the notices that refer to this License and to the absence of any warranty and give any other recipients of the Program a copy of this License along with the Program You may charge a fee for the physical act of transferring a copy and you may at your option offer warranty protection in exchange for a fee 2 You may modify your copy or copies of the Program or any portion of it thus forming a work based on the Program and copy and distribute such modifications or work under the terms of Section 1 above provided that you also meet all of these conditions a You must cause the modified files to carry prominent notices stating that you changed the files and the date of any change b You must cause any work that you distribute or publish that in whole or in part contains or is derived from the Program or any part thereof to be licensed as a whole at no charge to all third parties under the terms of this License c Ifthe modified program normally reads commands interactively when run you must cause it when started running for such interactive use in the most ordinary way to print or display an announcement including an appropriate copyright notice and a notice
71. nageRaQ agent software a managed RaQ must have at least 32 MB of memory If a RaQ server that you want to manage through ManageRaQ has less than 32 Mb of memory you will have to upgrade your memory Target audience for the user manual The user manual is for a system administrator who uses the ManageRaQ to manage large numbers of RaQs The administrator should be familiar with Netscape Navigator Microsoft Internet Explorer or other Web browsers as well as Linux system administration List of chapters and appendices The manual has the following chapters and appendices Chapter 1 Chapter 2 Chapter 3 Chapter 4 Appendix A Introduction on page 1 summarizes the functions of the ManageRaQ Setup and operation on page 11 explains the hardware setup and the network integration information for the ManageRaQ Features of the software on page 31 discusses the features on the ManageRaQ Error Messages on page 71 discusses the error message which may appear on the ManageRaQ user interface UI Using the LCD Console on page 81 explains the licenses used in the ManageRaQ Chapter 1 Appendix B Product Specifications on page 85 lists the RaQ 3 technical specifications Appendix C Licenses on page 91 lists licensing information Appendix D Glossary on page 97 provides a glossary of terms used in the manual for the ManageRaQ Customer Service and Technical Support Fo
72. nd the network e Phase 2 Setting up with the Web browser covers the network integration process using any browser enabled computer Phase 1 Making the connection Installing the ManageRaQ The ManageRaQ can either be placed on a flat surface for example a desk shelf or table top or it can be connected to a standard 19 inch equipment rack Note If you operate the ManageRaQ in an equipment rack see the precautions described in 6 Operating the unit in an equipment rack on page iv 11 Chapter 2 If you plan to use the ManageRaQ on a flat surface attach the rubber feet to the five indentations in the bottom of the case see Figure 4 Figure 4 Rubber feet for the ManageRaQ If you plan to operate the ManageRaQ in an equipment rack first connect the mounting ears to the sides of the ManageRaQ see Figure 5 near either the front or the rear of the case Attach the ears to the equipment rack Figure 5 Mounting ears for the ManageRaQ 12 ooo 0000000 Setup and operation Connecting to the network Connect one end of a Category 5 ethernet cable to the 10 100 BaseTX Network 1 connector the primary network interface on the ManageRaQ see Figure 6 Connect the other end of the cable to an existing network socket Figure 6 Network connectors O cotaer eeng Pr
73. need not include anything that is normally distributed in either source or binary form with the major components compiler kernel and so on of the operating system on which the executable runs unless that component itself accompanies the executable If distribution of executable or object code is made by offering access to copy from a designated place then offering equivalent access to copy the source code from the same place counts as distribution of the source code even though third parties are not compelled to copy the source along with the object code 4 You may not copy modify sublicense or distribute the Program except as expressly provided under this License Any attempt otherwise to copy modify sublicense or distribute the Program is void and will automatically terminate your rights under this License However parties who have received copies or rights from you under this License will not have their licenses terminated so long as such parties remain in full compliance 93 Appendix C 5 You are not required to accept this License since you have not signed it However nothing else grants you permission to modify or distribute the Program or its derivative works These actions are prohibited by law if you do not accept this License Therefore by modifying or distributing the Program or any work based on the Program you indicate your acceptance of this License to do so and all its terms and conditions for copying dist
74. ng of potential problems that should be investigated by the administrator of the client RaQ for example low disk space Red Failure requiring action by the administrator of the client RaQ Grey Inactive or information is not yet available 29 Chapter 2 30 Chapter 3 Features of the software Features of the ManageRaQ Through the ManageRaQ the system administrator can perform configuration and monitoring functions Configuration functions Upgrade Software With a single operation the administrator can install or apply a pkg software upgrade to a list of selected RaQs Configure Services For a designated set of RaQs the administrator can simultaneously configure various services to on or off email file transfer protocol FTP telnet access Simple Network Management Protocol SNMP and Domain Name Service DNS Change Passwords The administrator can change the password for a RaQ Each managed RaQ should have its own administrator password The ManageRaQ can remember the password of individual RaQs Configure Network The administrator can change the gateway and the primary and secondary DNS settings for a list of RaQs Run Scripts Site administrators use written scripts to manage their unique environment Through the ManageRaQ the administrator can run a script on a list of RaQs Reboot RaQs The administrator can reboot multiple RaQs remotely Monitoring functions The ManageRaQ monitors
75. omputer connected to the network 2 Enter the IP address of the ManageRaQ shown on the LCD screen on the front panel into the URL field of your browser for example Location http 192 168 25 77 Setup and operation 3 Press Return or Enter on your keyboard If the ManageRaQ s network settings were configured successfully then the Cobalt welcome screen appears see Figure 8 Click the Start button to begin using the Setup Wizard Figure 8 The ManageRaQ Welcome screen o Netscape Welcome to the Cobalt Server pH Welcome and th ror will be able ts Single browser n minutes ank you f a with you for purchasing the Cobalt ManageRa liances from 4 manage troubleshoot and monitor a farm of server aPP based console Start 17 Chapter 2 Configuring the ManageRaQ with the Setup Wizard To configure the ManageRaQ enter information into the fields on the Setup Wizard screen see Figure 9 These fields are described in the sections that follow Note For help with a particular field in the Setup Wizard move the pointer over the Active Assist icon adjacent to the field and help text is displayed at the bottom of the screen Figure 9 Setup Wizard o Netscape Setup Wizard X Setup Wizard Network Settings Host Name Domain Name Primary DNS Server Address Secondary DNS Server Address optional
76. on a red table appears stating that the ManageRaQ is busy The table also provides the following information e The ManageRaQ has been busy since date and time e a link for you to see what the ManageRaQ is busy doing Wait a few moments and try to perform your action again 71 Chapter 4 Figure 32 shows the ManageRaQ is Busy screen for the ManageRaQ Figure 32 ManageRaQ is Busy screen o Netscape Cobalt ManageRaQ SSS BB Back Forward Reload Home Search Netscape Images Print Security Shop z A webmail A Radio People A vellow Pages A Download Ai calendar Eeg Cobalt ManageRaq I ACTIONS X ManageRa is Busy ManageRa is busy completing another operation ManageRa has been busy since Wed Apr 12 08 33 54 2000 Click here to see what ManageRa is busy doing Actions Select an action to perform from the Actions menu Error Tables The following tables explain the errors that can appear in your browser window Table 2 provides an explanation of the error messages for the Report Virtual Sites command 72 Table 2 command Error messages Error messages for the Report Virtual Sites Error message Explanation Could not connect to agent on this host There are no virtual sites on this host The RaQ may be inaccessible Someone may have removed from the RaQ from the network or changed the password There are no virtual sites set
77. ons General Front view of the ManageRaQ Rear view of the ManageRaQ Requirements for the ManageRaQ Target audience for the user manual List of chapters and appendices Customer Service and Technical Support General Cobalt Networks information Cobalt Networks Technical Support and Service Further information Before contacting Cobalt Networks Technical Support To speed up your support call To send comments or report a software bug Cobalt logo badge CO WMAANDDOGH HH HPHwWWNMDN DY DY e 2 Setup and operation Phase 1 Making the connection a Installing the ManageRaQ Connecting to the network Connecting the power cord Powering on the ManageRaQ Configuring the ManageRaQ for the network Using the LCD console to configure the network Setting the configuration ee Cee a Ce ree Goes apr A WwW wo Vil Contents Phase 2 Setting up with the Web browser Configuring the ManageRaQ with the Setup Wizard Entering the network settings Entering the administrator settings Entering the time settings Completing configuration with the Setup Wizard Registering the ManageRaQ online Registering the ManageRaQ ManageRaQ Administrator Changing the ManageRaQ Administrator password Resetting the ManageRaQ Administrator password Operational Overview Active Monitor 3 Features of the software viii Features of the ManageRaQ Configuration functions Monitoring functions Commands View All RaQs Report Virtual S
78. orm the action To de select a RaQ click on that RaQ so that it is no longer highlighted to de select more than one RaQ hold the down the Control key Windows or the Apple key Macintosh and click on the names of the RaQs 57 Chapter 3 If you click Reset the screen reverts to what was displayed when you selected the Execute Script command from the pull down menu To complete the action click Execute Scripts Figure 25 shows the Execute Script screen Figure 25 Execute Script screen o Netscape Cobalt ManageRaQ B gt Cobalt ManageRaq 7 EE Execute Script Shell script sqahost109 cobaltnet com sqahost112 cobaltnet com Run script on these hosts Execute Scripts Execute Script This action allows you to submit a Bourne shell script that will be executed on all selected RaQs WARNING Scripts run on selected RaQs with root privileges Use extreme caution with this feature Cobalt Networks is not responsible for problems arising fromthe misuse of this feature 58 Features of the software Figure 26 shows a sample script in the Execute Script window Figure 26 Sample script m Netscape Cobalt ManageRaQ B sC Cobalt ManageRaq Executing Script uptime cat feto build for i ini 234 do sqahost100 cobaltnet com ii io 4 GP ES 2 7 When you execute the script a per
79. ote If the ManageRaQ is mounted on an equipment rack remove the ManageRaQ from the rack and take it to a service area Do not attempt this upgrade while the ManageRaQ is still in the equipment rack 4 Unscrew the top cover Ten screws hold the top cover in place The screws are labeled 1 through 10 in Figure 33 5 You can install a DIMM module in either Memory Slot 1 or Slot 2 See Figure 34 6 Replace the top cover Secure the top cover properly and replace the ten screws that hold the top cover in place See Figure 33 87 Appendix B Figure 33 shows how to remove the top cover of the ManageRaQ Figure 33 Top cover on the ManageRaQ 88 Product Specifications t board Figure 34 shows the layout of the printed circuit board in the ManageRaQ ircul Printed c Figure 34 Layout of the printed circuit board uod gsn saa7 vep ul pai Jo euU0D mod yeues SJOJBOIPU ajoy yeu enas josuo9 snes M S am m am yuls yeoy joy M S ig joy M S do Wo1 Mal i LILII _ L joy 10 9 Uuu09 410 098UU09 ajoy Z 10 S JOS ajoy M S J MOd Aal p PYeY ACI MOINS Aioway Kowa M S 89 Appendix B 90 Appendix C Licenses The BSD Copyright Copyright 1991 1992
80. other circumstances It is not the purpose of this section to induce you to infringe any patents or other property right claims or to contest validity of any such claims this section has the sole purpose of protecting the integrity of the free software distribution system which is implemented by public license practices Many people have made generous contributions to the wide range of software distributed through that system in reliance on consistent application of that system it is up to the author donor to decide if he or she is willing to distribute software through any other system and a licensee cannot impose that choice This section is intended to make thoroughly clear what is believed to be a consequence of the rest of this License 8 If the distribution and or use of the Program is restricted in certain countries either by patents or by copyrighted interfaces the original copyright holder who places the Program under this License may add an explicit geographical distribution limitation excluding those countries so that distribution is permitted only in or among countries not thus excluded In such case this License incorporates the limitation as if written in the body of this License 9 The Free Software Foundation may publish revised and or new versions of the General Public License from time to time Such new versions will be similar in spirit to the present version but may differ in detail to address new problems or concerns
81. page on Cobalt s web site e an email link to Technical Support mgmt support cobalt com e copyright information for the Management Console and trademark information To access the ManageRaQ user manual or the RaQ 3 user manual click on the PDF links in the Documentation section of the table To send comments or report a software bug There is an email link within the ManageRaQ for sending comments or reporting bugs in the software to Technical Support at Cobalt Networks To send comments or report a software bug 1 Click on the pull down menu in the command frame of the ManageRaQ and select Documentation The About Cobalt ManageRaQ screen appears 2 Inthe Documentation section of the table click on the link for mgmt support cobalt com 3 If you are reporting a problem please be specific in your description Attach a copy of any error output you may have received To provide further information on your problem see also To speed up your support call on page 8 Features of the software Figure 31 shows the About Cobalt ManageRaQ screen for the ManageRaQ Figure 31 About Cobalt ManageRaQ screen o Netscape Cobalt ManageRaQ B oe Cobalt ManageRaq 2 About Cobalt ManageRa Installed ManageRaQ Software Cobak ManageRaQ version 1 build 1 25 Documentation The Cobalt ManageRaQ User s Guide can be found in pdf format The Coba
82. pears ENTER GATEWAY 000 000 000 000 15 Chapter 2 5 Enter the IP address of the gateway for your network If your network does not have a gateway do not enter a number leave the default value 000 000 000 000 6 Press The LCD displays S AVE C ANCEL 7 To save the configuration information use the left and right arrow buttons to select S ave and then press You will see VERIFYING AND SAVING Note Selecting C ancel cancels the configuration and the LCD screen displays ENTER IP ADDR again You must go through the entry process again After verifying and saving the ManageRaQ completes the boot process The LCD screen shows several messages before displaying the IP address assigned to the ManageRaQ Configuration is complete when the LCD screen displays the IP address assigned to the ManageRaQ for example IP ADDRESS 192 168 25 77 Phase 2 Setting up with the Web browser 16 The remainder of the setup process is performed through a Web browser on any computer on your network Use one of the standard browsers available for example Netscape Navigator or Microsoft Internet Explorer versions 4 0 or later to do this Once the setup process is complete the ManageRaQ can be managed from any computer on the network that has a browser To use a browser to set up the ManageRaQ follow these steps 1 Launch a standard Web browser on any c
83. quement avec une pile du m me type ou d un type quivalent recommand par le fabricant Mettre au rebut les piles usag es conform ment aux instructions du fabricant Achtung Explosionsgefahr wenn die Battery in umgekehrter Polarit t eingesetzt wird Nur mit einem gleichen oder hnlichen vom Hersteller empfohlenen Typ ersetzen Verbrauchte Batterien m ssen per den Instructionen des Herstellers verwertet werden iii 4 Power Cord Caution The power supply cord is used as the main disconnect device Ensure that the socket outlet is located or installed near the equipment and is easily accessible Attention Le cordon d alimentation sert d interrupteur g n ral La prise de courant doit tre situ e or install e a proximit du mat rial et offrir un acc s facile Achtung Zur sicheren Trennung des Ger tes vom Netz ist der Netzstecker zu ziehen Vergewissern Sie sich daB die Steckdose leicht zuganglich ist 5 Electrical Shock To reduce the risk of electrical shock do not disassemble this product Take it to a qualified service person when service or repair work is required Opening or removing covers may expose you to dangerous voltage or other risks Incorrect reassembly can cause electric shock when this product is subsequently used 6 Operating the unit in an equipment rack If you plan to install the Cobalt ManageRaQ in an equipment rack take the following precautions a Ensure t
84. r Host lt host name gt is actually lt real host name gt and could not be added a second time This RaQ has already been added under a different name and cannot be added again real host name does not have a DNS entry Continuing anyway This message is just a warning Failed to extract service data Internal ManageRaQ error Failed to extract virtual sites Failed to synchronize system clocks Internal ManageRaQ error Internal ManageRadQ error Failed to add host This message appears when a fatal error occurs while adding a RaQ Error messag Table 6 provides an explanation of the error messages for the Remove RaQs command Table 6 Error messages for the Remove RaQs command es Error message Explanation host could not connect to remove agent No RaQs removed Due to other errors no RaQs were removed See additional error messages for the specific errors The ManageRaQ could not connect to the agent on the RaQ and was unable to uninstall agent As a result this RaQ was not removed Note If you wish to remove the RaQ without uninstalling the agent software uncheck the uninstall agent check box host could not remove RaQ Another failure has occurred Someone may have removed the RaQ from the ManageRaQ or from the network Table 7 provides an explanation of the error messages for the Configure
85. r Cobalt product information visit the support section of the Cobalt Web site at http www cobalt com support The site includes a Knowledge Base that customers can query a list of Frequently Asked Questions FAQs that provide additional information is also available through the Knowledge Base General Cobalt Networks information In the U S A call 888 70 COBALT or 888 702 6225 or send email to info cobalt com Outside the U S A call 1 650 623 2500 or send email to info cobalt com In Europe call 31 70 517 6375 or send email to info europe cobalt com In Japan send email to info japan cobalt com Cobalt Networks Technical Support and Service In the U S A call 888 70 COBALT or 888 702 6225 or send email to support cobalt com Outside the U S A call 1 650 623 2679 or send email to support cobalt com In Europe send email to support europe cobalt com In Japan send email to support japan cobalt com Introduction Further information Cobalt also offers other information resources Discussion Groups Cobalt has made available a number of discussion groups through which users can share information To view the current list of Cobalt discussion groups type the URL http www cobalt com support resources usergroups html The names of the discussion groups show up as hypertext links To subscribe to or unsubscribe from a discussion group or to view previous postings to a group click on th
86. rator password on page 25 The LCD arrow buttons allow you to enter network configuration information configure a UPS unit reboot the ManageRaQ and power down the ManageRaQ Rear view of the ManageRaQ Figure 2 ManageRaQ rear view wpe OY W The Security lock hole is used to lock the unit to a secure location The Cooling fans maintain proper operating temperature Ensure that the ventilation holes are not blocked The USB port provides a Universal Serial Bus connection The Network status indicators OK to Power Off signal network activity and information The OK to Power Off light flashes when it is safe to turn the power off The Serial console port allows you to connect serial devices the Serial connector allows you to connect a UPS to the serial port for Smart UPS support The Network connector enables an ethernet network connection and accepts the 10 100 BaseT network cable Cooling fan The Power switch toggles the power on or off The Power socket receives the AC cord that is provided Introduction Requirements for the ManageRaQ To use the ManageRaQ you need e aManageRaQ e a personal computer attached to the network that uses a Web browser Netscape Navigator or Microsoft Internet Explorer versions 4 0 or later To manage the RaQs from the user interface UI your browser must have Javascript enabled e at least 32 Mb of memory on the RaQ server to be managed Due to the Ma
87. ributing or modifying the Program or works based on it 6 Each time you redistribute the Program or any work based on the Program the recipient automatically receives a license from the original licensor to copy distribute or modify the Program subject to these terms and conditions You may not impose any further restrictions on the recipients exercise of the rights granted herein You are not responsible for enforcing compliance by third parties to this License 7 If as a consequence of a court judgment or allegation of patent infringement or for any other reason not limited to patent issues conditions are imposed on you whether by court order agreement or otherwise that contradict the conditions of this License they do not excuse you from the conditions of this License If you cannot distribute so as to satisfy simultaneously your obligations under this License and any other pertinent obligations then as a consequence you may not distribute the Program at all For example if a patent license would not permit royalty free redistribution of the Program by all those who receive copies directly or indirectly through you then the only way you could satisfy both it and this License would be to refrain entirely from distribution of the Program If any portion of this section is held invalid or unenforceable under any particular circumstance the balance of the section is intended to apply and the section as a whole is intended to apply in
88. rs 3 Front view of ManageRaQ 3 G Glossary 97 GNU General Public License 92 H Hardware upgrading memory 87 Hardware ManageRaQ 85 printed circuit board 89 Help Active Assist 27 Host name 19 I Install package command 52 error table 78 screen 53 Installing the ManageRaQ 11 configuring for network 14 connecting power cord 13 mounting ears 12 powering on 13 rubber feet 12 J Javascript 5 K Knowledge Base 7 L LCD arrow buttons 4 15 LCD console 81 arrow buttons 15 changing network configuration 82 configuring for network 15 LCD screen 4 powering down the ManageRaQ 84 rebooting the ManageRaQ 83 LCD screen 4 Licenses GNU General Public License 92 SSL License 96 Lithium battery iii Logo badge 3 Index M Main screen ManageRaQ 32 ManageRaQ administrator changing password 25 resetting password 25 changing network configuration 82 front view 3 powering down 84 product specifications 85 rear view 4 rebooting 83 setting up configuring for network 14 connecting power cord 13 connecting to the network 13 installation 11 making the connection 11 mounting ears 12 powering on 13 rubber feet 12 setting up with browser 16 network settings 19 registration card 23 registration online 21 Setup Wizard 18 time settings 21 technical data 85 hardware 85 physical data 86 printed circuit board 89 regulatory approvals 86 software features 85 software system management 85 ManageRaQ Admin command
89. ry 24 hours To complete the action click Add RaQ to clear the information from the fields click Reset Figure 17 shows the Add New RaQ screen Figure 17 Add New RaQ screen Oo Netscape Cobalt ManageRaQ B Cobalt ManageRaq Add New RaQ Hostname Password Synchronize Clocks cD Add New RaQ This action allows you to add a RaQ to ManageRadQ s list of managed RaQs ManageRa unintrusively install agent software on the RaQ as part of this process 41 Chapter 3 Remove RaQs The Remove RaQs command allows the administrator to remove selected RaQs from the list of RaQs managed through the ManageRaQ To remove a RaQ you must first select the RaQ on the View All RaQs screen Select Remove RaQs from the pull down menu The Remove RaQs screen appears e The first row in the table displays asks whether you are sure you want to remove the RaQs e A text edit window displays the names of the RaQs that you selected on the View All RaQs screen if there are more RaQs than can be displayed the text edit window becomes a scrolling window All of the RaQs are highlighted in the text edit window In this window you can further restrict the RaQs on which you want to perform the action To de select a RaQ click on that RaQ so that it is no longer highlighted to de select more than one RaQ hold the down the Control key Windows or the Apple key Macintosh
90. se the digit at the cursor position Press the button Enter the Netmask using the arrow buttons Press the button Enter the Gateway using the arrow buttons Press the button 1O ae a oe Mu E Use the arrow buttons to toggle the cursor between S ave and C ancel 10 Press the button If you select the Save option the ManageRaQ reboots using the new network configuration If you select Cancel you return to step 1 of this procedure 82 Using the LCD Console Rebooting To reboot the ManageRaQ through the LCD console 1 On the LCD console hold down the button for approximately 2 seconds The LCD screen displays SELECT SETUP NETWORK 2 Press the button until Reboot appears in the LCD screen SELECT REBOOT 3 Press the button 4 Use the arrow buttons to toggle the cursor between Y and N Select Y to reboot the system 5 Press the button 83 Appendix A Powering down AN Caution To prevent the potential loss of data it is important to follow the proper power down procedure before turning off the ManageRaQ To power down the ManageRaQ 1 On the LCD console hold down the button for approximately 2 seconds The LCD screen displays SELECT SETUP NETWORK 2 Press the button until Power down appears in the LCD screen SELECT POWER DOWN 3 Press the button
91. seconds The LCD screen displays Resetting admin password 25 Chapter 2 26 2 3 Release the button In your Web browser enter the URL http lt IP Address gt or http lt host name gt to access the Server Management screen of the ManageRaQ The ManageRaQ screen appears Select ManageRaQ Admin from the pull down menu A separate browser window opens displaying the Server Management screen of the ManageRaQ If a prompt appears asking for a username or password enter admin as the username DO NOT enter a password Click OK Click Administrator on the left The Administrator Settings table appears Enter the new password twice to ensure that you have entered it as intended For guidelines on choosing a password see Password guidelines on page 20 Click Save Changes Close the browser window for the Management Server screen The ManageRaQ screen is still open Operational Overview Setup and operation IMPORTANT Many features of ManageRaQ depend on the internal clock Ensure that the time settings on the ManageRaQ are accurate or that the unit is synchronized to a Network Time Protocol NTP server with which the unit will synchronize its internal clock each night For a list of publicly available NTP servers see http Awww eecis udel edu mills ntp servers html A screen on the ManageRaQ consists of three frames the command frame at the top the display frame in th
92. ser account has its own web email spool and any number of email aliases The fully qualified domain name of a virtual site is unique to that site while its IP address can be shared by many sites Wide Area Network WAN A data communications network that serves users across a broad geographic area and often uses transmission devices provided by common carriers Asynchronous transfer mode ATM frame relay Switched Multimegabit Data Service SMDS and X 25 are examples of WANS 100 Index A Active Assist help 27 Active Monitor 28 colors and status indicators 29 Add new RaQ command 40 error table 74 memory requirements 40 remove software agent 42 screen 41 software agent 36 40 Agent software 36 40 memory requirements 40 to remove 42 Arrow buttons 4 15 B Back up configuration command 63 Battery iii Benefits of ManageRaQ 2 Bourne shell scripts 57 Browser requirements v 5 setting up the ManageRaQ 16 Setup Wizard 18 BSAFE cryptography 1 Busy screen 71 C Change password command 49 error table 77 screen 51 Changing network configuration 82 Clock skew 37 Clock synchronization 41 Commands 32 Add new RaQ 40 remove software agent 42 software agent 36 40 Back up configuration 63 Change password 49 Configure network 47 example 49 Configure notification 54 sample email 56 Configure services 44 example 46 Documentation 66 Execute script 57 Bourne shell 57 time out limit 57 Install package 52 Man
93. side the U S A Phone 650 623 2500 Fax 1 650 623 2501 Important Safeguards For your protection please read all these instructions regarding your Cobalt ManageRaQ appliance and retain for future reference 1 Read Instructions Read and understand all the safety and operating instructions before operating the appliance 2 Ventilation The Cobalt ManageRaQ s vents on the front and the fan opening s on the back panel are provided for ventilation and reliable operation of the product and to protect it from overheating These openings must not be blocked or covered This product should not be placed in a built in installation unless proper ventilation is provided 3 Lithium Battery The lithium battery on the system board provides power for the real time clock and CMOS RAM The battery has an estimated useful life expectancy of 5 to 10 years If your system no longer keeps accurate time and date settings it may be time to change the battery Contact Cobalt Networks for service information There are no operator serviceable parts inside 1 Warning There is a danger of explosion if the battery is incorrectly replaced or replaced with the wrong type of battery Replace only with the same or equivalent type recommended by the equipment manufacturer Dispose of used batteries according to manufacturer s instructions Attention y a danger d explosion s il y a remplacement incorrect de la pile Remplacer uni
94. ssential for sending and receiving email external to the ManageRaQ Secondary DNS Server Address This is the IP address of your secondary DNS server A secondary DNS server can provide redundant DNS service to your computers If the primary DNS server is turned off then your ManageRaQ can use the secondary DNS server with no loss of performance For informational purposes this table also displays the IP address of the ManageRaQ the subnet mask of your network your configured gateway and the Media Access Control MAC address that uniquely identifies this ManageRaQ These settings with the exception of the MAC address can be changed later through the browser from the Control Panel section of the ManageRaQ Admin screen To access this screen choose ManageRaQ Admin from the pull down menu For more information see ManageRaQ Admin on page 68 Entering the administrator settings In the Administrator Settings table enter the information about the administrator of the ManageRaQ The administrator has several responsibilities 1 Setting up and maintaining the ManageRaQ 2 Responding to email alerts from the ManageRaQ to prevent potential problems 19 Chapter 2 20 To set up the administrator for the ManageRaQ you must enter a password in the Administrator Password field and then enter the same value again in the second Administrator Password field If you need to change these settings see ManageRaQ Administrator
95. the ManageRaQ the system administrator can perform configuration and monitoring functions Configuration functions Upgrade Software With a single operation the administrator can install or apply a pkg software upgrade to a list of selected RaQs Configure Services For a designated set of RaQs the administrator can simultaneously configure various services to on or off email file transfer protocol FTP telnet access Simple Network Management Protocol SNMP and Domain Name Service DNS Change Passwords The administrator can change the password for a RaQ Each managed RaQ should have its own administrator password The ManageRaQ can remember the password of individual RaQs Configure Network The administrator can change the gateway and the primary and secondary DNS settings for a list of RaQs Run Scripts Site administrators use written scripts to manage their unique environment Through the ManageRaQ the administrator can run a script on a list of RaQs Reboot RaQs The administrator can reboot multiple RaQs remotely Monitoring functions The ManageRaQ monitors Active Monitor constantly For more information see Active Monitor on page 28 View Active Monitor The administrator can quickly retrieve and present Active Monitor for an individual RaQ or a group of RaQs The administrator can zero in on the individual RaQ or RaQs that have software or hardware faults Introduction e View Configurations The ad
96. up on the RaQ No RaQs presently selected You have not selected a RaQ in the list of managed RaQs Table 3 provides an explanation of the error messages for the Report Selected RaQs command Table 3 command Error messages for the Report Selected RaQs Explanation Error message No RaQs presently selected You have not selected a RaQ in the list of managed RaQs Table 4 provides an explanation of the error messages for the Report Services command Table 4 Error messages for the Report Services command Error message Explanation No RaQs presently selected You have not selected a RaQ in the list of managed RaQs Could not open mc servicetable html Internal ManageRadQ error 73 Chapter 4 74 Table 5 provides an explanation of the error messages for the Add a RaQ command Table 5 Error messages for the Add new RaQ command Error message Explanation host has already been added The RaQ is already in the ManageRaQ database host does not have a DNS entry Attempting to continue anyway This message is just a warning Installation of agent software failed The password you entered is incorrect The host is unsupported Agent was installed but failed to start Please report this problem to Cobalt Networks Internal ManageRadQ error Failed to extract network data Internal ManageRaQ erro
97. ware a managed RaQ must have at least 32 MB of memory If a RaQ server that you want to manage through ManageRaQ has less than 32 Mb of memory you will have to upgrade your memory The administrator enters one of the following and a password for the new RaQ e the fully qualified domain name of the RaQ for example www mydomain com e just the host name of the RaQ for example machine_name e the IP address of the RaQ for example 192 168 25 77 For tips on choosing a password see Password guidelines on page 20 The agent is a software component that runs on a managed RaQ to execute commands from the ManageRaQ When a RaQ is added to the ManageRaQ the ManageRaQ installs the agent on the RaQ as part of this process IMPORTANT Many features of the ManageRaQ depend on the internal clock Ensure that the time settings on the ManageRaQ are accurate or that the unit is synchronized to a Network Time Protocol NTP server with which the unit will synchronize its internal clock each night For a list of publicly available NTP servers see http www eecis udel edu mills ntp servers html 40 Features of the software The administrator can also synchronize the clocks If this option is enabled the ManageRaQ synchronizes the clock of the RaQ that has been added with the clock on the ManageRaQ To enable this option click the check box beside Synchronize Clocks The ManageRaQ synchronizes the managed RaQ once eve
98. well e At the bottom of the table a text edit window displays the names of the RaQs that you selected on the View All RaQs screen if there are more RaQs than can be displayed the text edit window becomes a scrolling window All of the RaQs are highlighted in the text edit window In this window you can further restrict the RaQs on which you want to perform the action To de select a RaQ click on that RaQ so that it is no longer highlighted to de select more than one RaQ hold the down the Control key Windows or the Apple key Macintosh and click on the names of the RaQs If you click Reset the screen reverts to what was displayed when you selected the Configure Network command from the pull down menu To complete the action click Configure RaQs 47 Chapter 3 Figure 20 shows the Configure Network screen Figure 20 Configure Network screen o Netscape Cobalt ManageRaQ B lt q Cobalt ManageRaq DATOS Configure Network Primary DNS Server Secondary DNS Server Gateway lease35 cobaltnet com lease38 cobaltnet com Configure network settings of these RaQs only sqahostliescobalengesers Configure RaQs Configure Network This action allows you to apply network configuration changes to all selected RaQs 48 Features of the software For example if you want to change the gateway IP address on selected RaQs perform the following steps 1

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