SOFTWARE MANUAL - World Health Organization
Contents
1. WORKLOAD INDICATORS OF STAFFING NEED O World Health Wis Organization WER AV SOFTWARE MANUAL WHO Library Cataloguing in Publication Data Workload indicators of staffing need 2 V Contents User s manual Software manual 1 Health manpower 2 Personnel staffing and scheduling methods 3 Personnel staffing and scheduling handbooks 4 VWorkload 5 Manuals VWorld Health Organization ISBN 978 92 4 150019 7 NLM classification W 76 World Health Organization 2010 All rights reserved Publications of the World Health Organization can be obtained from WHO Press World Health Organization 20 Avenue Appia 1211 Geneva 27 Switzerland tel 41 22 791 3264 fax 41 22 791 4857 e mail bookorders who int Requests for permission to reproduce or translate WHO publications whether for sale or for noncommercial distribution should be addressed to WHO Press at the above address fax 41 22 791 4806 e mail permissions who int The designations employed and the presentation of the material in this publication do not imply the expression of any opinion whatsoever on the part of the World Health Organization concerning the legal status of any country territory city or area or of its authorities or concerning the delimitation of its frontiers or boundaries Dotted lines on maps represent approximate border lines for which there may not yet be full agreement The mention of specific companies or of certai2. 3 Set the search options Check the Match case option if the search should consider the case of the target text to determine a match For example searching for wisn with Match case enabled does not locate occurrences of WISN in the report Check the Match whole word option if the search should not find occurrences of the target text within other words For example searching for is with Match whole word enabled does not return the middle characters of WISN as a match Check the Search up option to conduct the search backwards from the current location in the report to the top of the first page By default the search goes from the current location in the report to the bottom of the last page 2o 4 Click Find Next The application locates the first occurrence of the target text in the report and highlights this occurrence in the Preview window Continue clicking Find Next to locate subsequent occurrences 5 When you are finished click Close The Find dialog box closes Printing exporting and distributing the report The application provides many options for customizing the printed or electronic output of your report Setting up the page Setting page properties enables you to control the printout of your report To set up the page follow these steps 1 Choose File gt Page Setup from the main menu or click the Page Setup button in the toolbar The Page Setup dialog box appears 2 Describe the paper in y
3. Adding a dictionary element in Chapter 4 of this guide Setting the available working time The available working time indicates the hours and days of work per week and the number of days of leave per year for each staff type at the facility T i Sat Mi hile Anr eurs ack Fie Dave Pa rin vt ai ing we rong nosing i Weel Per Dey Leave Hoida b got n a Year Cues Wits i me u Chnicaleicer 5 T 10 a 4 w a 2 44 8 zm aa Far i praciigns B til 10 4 k 20 45 gz d2 21d 1712 Ara G per prachihoner 5 3 gi 10 4 3 H Gi 5 2 42 6 Zid Fiz a e To specify the available working time in your WISN study follow these steps 1 Switch to the Available Working Time tab 2 For each staff type enter the number of workdays per week the number of work hours per day the total days of annual leave per year the total number of public holidays per year the total number of sick days per year the total number of days for special no notice leave per year and the total number of training days per year Based on your input the application automatically calculates the values in the Total columns e To use the same values for all staff types click the Apply to all link at the end of the row that contains the desired data TIP If an expected staff type does not appear in the Type of Staff list make sure that you have checked this staff type under the Type of Staff at the Facility tab For more informa
4. SNe NSN S Uy a aE E E E a E E s wn er co 16 About WISN studies The application keeps track of data for separate facilities in document files called WISN studies You can create as many WISN studies as you like and save them to your computer for reference or revision at any time e To create a new WISN study click Start WISN study on the start page The application creates a new WISN study and switches to its Facility Properties tab by default e To open an existing WISN study follow these steps 1 Click Open an existing study on the start page The Open an Existing Study dialog box appears 2 In the Folders pane navigate to the location of the saved WISN study All the WISN studies at this location appear in the lower pane 3 Check the checkbox of the study that you want to open and click OK e To return to the start page from the current WISN study click the Back button at the top of the application window The application prompts you to save your changes Do one of the following e Click Yes to save the WISN study before returning to the start page e Click No to discard your changes and go back to the start page immediately e Click Cancel to remain in the current WISN study without saving Exploring the tabs of a WISN study The application displays the data of a WISN study under a series of seven tabs These tabs appear along the top of the application window Simply click a tab to switch to this section of the WISN s
5. a report from the start page of the application Each report opens in its own Preview window You may have multiple Preview windows open at the same time e To customize the toolbar commands menu commands and general properties of the Preview window choose View gt Customize from the main menu The Customization dialog box appears We recommend this dialog box for advanced users only Navigating the report To navigate the report in the Preview window do any of the following e To go to the next page in the report click the Next Page button in the toolbar e To go to the previous page in the report click the Previous Page button in the toolbar e To go to the first page of the report click the First Page button in the toolbar e To go to the last page of the report click the Last Page button in the toolbar Saving and opening a report The application enables you to save your report in its native format PRNX Once saved you can open it again at any time in the Preview window NOTE You can share your report file with other users as long as they have the WISN application installed on their systems Otherwise their computers cannot open the report s PRNX tile To share your report with non WISN users simply export the report to a common file format and then share the exported version For more information see Printing exporting and distributing the report later in this chapter e To save a report
6. adds the watermark to your report e To add a picture watermark follow these steps 1 Choose Background gt Watermark from the main menu or click the Watermark button G in the toolbar The Watermark dialog box appears 2 If necessary switch to the Picture Watermark tab atermark Text Watermark Picture Watermark Size mode Clip Center Midde Ting Transparency 0 255 pa Postion Page Range In front All Pages Behind Enter page numbers and or page ranges separated by commas For example 1 3 5 12 f Clear All OK f Cancel 3 To choose the image for the watermark click Load image The Select Picture dialog box appears Navigate to the location of the image file and then either double click the image file or select it and click Open 4 From the Size mode drop down menu choose an option Choose Clip to show the image Tile in its native dimensions If these are larger than the page dimensions the image is cropped to Tit Choose Stretch to change the dimensions of the image to match those of the page exactly Choose Zoom to change the dimensions of the image to match those of the page as closely as possible without stretching the image 24 5 From the Horizontal alignment and Vertical alignment drop down menus choose the horizontal and vertical alignment options for the position of the image on the page 6 Check the Tiling option if you want the image to tile
7. follow these steps 1 Click the Save button in the toolbar The Save As dialog box appears 2 If necessary navigate to a convenient location for the saved report and type a file name for the report in the File name field 3 Click Save The Save As dialog box closes and the application saves your report in PRNX format e To open a previously saved report follow these steps 1 Click the Open button in the toolbar The Open dialog box appears 2 f necessary navigate to the location of the report that you wish to open 3 Double click the report or select the report and then click Open The Open dialog box closes and the application loads the saved report into the Preview window Changing the view of the report The application enables you to change the view of the report in the Preview window in a variety of ways NOTE These commands and options simply change the view of the reportas It appears in the Preview window They do notatfect the way that the application prints or exports your report If you want to adjust the physical properties of the printed or exported report see Printing exporting and distributing the report later in this chapter e To change the position of the report click to select the Hand tool H in the toolbar Then move the mouse pointer into the display area hold down the mouse button and drag the mouse The Hand tool pushes the report in the direction that you drag When you are fi ni
8. for each staff type a ri pe cae sella Pa sting Stott C LL ency d i l l Chnical officer FEL 2 Fare poche 1200 0 Genaral prach boner 120000 Calculations i gia Salary D E I CostEmsing Calculated True Cost Difference Stal Fepar men ACh E iA Bi Hanon 1 ai babi S600 fi 0 i a i WISN Fevers 24E 1032 e To review the salary cost calculations for existing staff and salary values switch to the Salary Cost Calculations tab e To review the salary cost calculations for new staff and salary values type new values in the Annual Salary Local Currency and Existing Staff columns for any given staff type and press ENTER The application automatically recalculates the rest of the worksheet NOTE Changing the annual salary or existing staff on this worksheet does notalter the corresponding values on other worksheets of the WISN study 19 Saving the WISN study To save the WISN study follow these steps 1 Click the Save button at the top of the application window The Save As dialog box appears 2 Navigate to a convenient location on your computer or use the default location that the application automatically supplies TIP We strongly recommend that you use the default folder for all WISN studies This way you can run comparison reports on multiple studies with ease see Chapter 3 The built in default folder for your WISN studies is WISN Documents under Documents Windows 7 and Wind
9. in Chapter 4 of this guide Setting the type of staff at the facility The type of staff at the facility indicates the kinds of personnel employed at the facility as well as the annual salary for each job Type of Staff at tha Facility Type of Stat Anna Sater Local Currency TAE F Denta asiga T Deria specialist 0 Deri st ganana prachhoner 0 rep erst oi Laboratory aogistarg 0 Laboratory technician E Laboratory hechiratloegist F Circa oficer anjog 7 Panik oractitionst 127000 E General practitioner 120000 Enrcded miie i Professional degree medvate T Regsiersd m dente Di IH A EJ Emengencyirauma E intema fechas E Poychetry Radii ci Piette itabon fi ASeSSLanl hue 1 Emergency Nurse E rrj r e To specify the type of staff at the facility in your WISN study follow these steps 1 Switch to the Type of Staff at the Facility tab 2 In the Type of Staff column click the checkboxes to the left of the staff types that are employed at the facility Leave unchecked those staff types that are not currently represented 3 In the Annual Salary Local Currency column enter the annual salary for each job that you checked in Step 2 Be sure to enter numbers only You should not include currency symbols or thousands separators NOTE If the desired staff type does not appear in the Type of Staff list you must add this staff type as an element of the Staff Types dictionary For more information see
10. not related with service statistics follow these steps 1 Click the Add new activity standard button in the toolbar above the Category Allowance worksheet under Activities Not Related With Service Statistics The application adds a new row to the worksheet 2 Enter the activity name and value and choose the appropriate units from the drop down menu Based on your input the application automatically determines the activity standard for this activity e To delete a category allowance for activities not related with service statistics select the category allowance that you want to delete in the Category Allowance worksheet and click the Delete the activity standard button in the toolbar above this worksheet e To add an individual allowance for activities not related with service statistics follow these steps 1 Click the Add new activity standard button in the toolbar above the Individual Allowance worksheet under Activities Not Related With Service Statistics The application adds a new row to the worksheet 2 Enter the activity name the number of staff members allocated to this activity and the value and choose the appropriate units from the drop down menu Based on your input the application automatically determines the activity standard for this activity e To delete an individual allowance for activities not related with service statistics select the individual allowance that you want to delete in the Individual Al
11. opens in Microsoft Internet Explorer RTF his format opens in any word processor such as Microsoft Word XLS This format opens in Microsoft Excel XLSX This format opens in Microsoft Excel 2007 CSV This format opens in any spreadsheet application such as Microsoft Excel Text his format opens in any text editor such as Notepad Image his format opens in any image editor or image viewer CAUTION Not all export formats render your report exactly as it appears in the Preview window For example exporting to RIF strips out the graphical elements of your report since this format is text based Therefore you should always review your exported report before you share it with others If you are not sure which format to use select PDF It provides a very accurate conversion while maintaining high compatibility To export a report follow these steps 1 Look under File gt Export Document in the main menu and choose your preferred export format from the submenu that appears or click the inverted triangle to the right of the Export button in the toolbar and choose your preferred export format from the pop up menu The application displays the Export Options dialog box for your selected format TIP After you select an export format from the toolbar button s pop up menu for the first time the application remembers your choice In the future you can click the Export button itself not the inverted triangle to expor
12. ain menu and choose the first Print option or click the Print button 2 in the toolbar The standard Print dialog box for Windows appears 2 In the Print dialog box choose a printer to use select a page range to print specify the number of copies to print out and set any other options that you require and click Print The Print dialog box closes and the application sends your report to the selected printer using the specified options and settings e To print a report using the Quick Print method look under File in the main menu and choose the second Print option or click the Quick Print button in the toolbar The application sends your report to your default printer using the current printer settings TIP Before you print you might want to review or change the page settings to ensure that the report prints out as you intend it For more information see Setting up the page earlier in this chapter 2 28 Exporting and distributing the report The application enables you to exportyour report or convert it toa different electronic format for S haringwithothercomputeruserswhodonothavetheWISNapplication Further theapplication s sendVia Email feature simplifies the task of distributing your exported report to email contacts You can export to any of nine available formats PDF This format opens in Adobe Acrobat HTML This format opens in any Web browser such as Microsoft Internet Explorer MHT This format
13. alog box appears 3 In the Name field type the new name for the element 4 Click OK The Edit Element dialog box closes and the application changes the nam of the element e To close the Edit Element dialog box without changing the name of the element click Cancel 33 NOTE If you specify the name of an existing element in Step 3 the application does not move the edited element s details to the existing element Instead you get two elements with the same name but with differing details Deleting a dictionary element To delete a dictionary element follow these steps 1 In the Dictionary Elements list click to select the dictionary element that you want to delete 2 In the toolbar above the Dictionary Elements list click the Delete Element button A confirmation message appears 3 Click Yes to delete the selected element or click No to cancel NOTE Deleting an element also deletes all its details For example if the Wisonia dictionary element contains the Lower Lands region element and the Nice Views district element then deleting Wisonia also deletes Lower Lands and Nice Views along with all the other regions and districts under the Wisonia element 34 The Workload Indicators of Staffing Need WISN software application is a tool for using a computer to record analyze and report data related to staffing status and requirements at health facilities The software complements the revised Workload In
14. ange In front All Pages Behind Enter page numbers and or page ranges separated by commas For example 1 3 5 12 f Clear Al K l Cancel 3 In the Text field type the text of the watermark or choose from several preset text messages by opening the drop down menu 4 Set the appearance attributes of the text From the Direction drop down menu choose the way in which the text should run From the Color drop down menu choose the color of the text From the Font drop down menu choose the typeface of the text From the Size drop down menu choose the type size of the text Check the Bold option to apply boldface type Check the Italic option to apply italic type 5 Drag the Transparency slider or type a value directly in the Transparency field to set the level of transparency of the text Transparency values range from O to 255 with O representing complete opacity and 255 representing complete transparency 6 Under Position choose an option Choose In front to place the watermark on top of the text and graphics in the report Choose Behind to place the watermark beneath the text and graphics in the report 23 7 Under Page Range choose an option Choose All to place the watermark on each report page Choose Pages to place the watermark on select pages only and then enter the desired pages or page ranges in the field 8 Click OK The Watermark dialog box closes and the application
15. dicators of Staffing Need WISN User s Manual it assumes that the software user is familiar with the terms concepts and methodologies presented in it This software manual starts with an overview of the software application s features It then gives step by step instructions for completing a variety of tasks in order to manipulate the data and produce reports ISBN 978 92 4 150019 7 g 7892 00197 89241 5
16. e WISN application is a software tool for recording analyzing and reporting data related to staffing status and needs at health facilities Learning to use this software is easy but It assumes that you are familiar with the terms concepts and methodologies presented in Workload Indicators of Staffing Need WISN User s Manual You should review the aforementioned document thoroughly before you make use of the software This user guide presents an overview of the application s features and gives step by step instructions for completing a variety of tasks System requirements Please ensure that your computer meets or exceeds the following system requirements before installing the WISN application CPU Intel Celeron 800 MHz Intel Core 2 Duo 2 GHz recommended RAM 256 MB 2 GB recommended Available disk space 200 MB Operating system Windows 7 Windows Vista or Windows XP e To launch the WISN application double click its desktop icon or choose Start gt All Programs gt WISN gt WISN from the Start menu Exploring the start page The start page provides a convenient hub to the different parts of the WISN application Wh wiss faloimated Tool Bii E3 WISN WORKLOAD INDICATORS OF STAFFING NEED gt Start WISN study gt Open an existing study gt Build summary report gt Build institution report gt Administrator tasks e To start a new WISN study click Start WISN study see Chapter 2 e To open a p
17. field do one of the following f the country for the new element already exists in the dictionary select the country from the drop down menu If the country for the new element does not yet exist in the dictionary type the name of the country in the field When you create the element the application adds this country to the dictionary 4 In the Region field do one of the following If the region for the new element already exists in the dictionary select the region trom the drop down menu If the region for the new element does not yet exist in the dictionary type the name of the region in the field When you create the element the application adds this region to the dictionary 5 In the District field type the name of the new element s district If you do not want to specify a district for your new element leave this field blank 6 Click Add The Create Element dialog box closes and the application adds the new element to the dictionary e To close the Create Element dialog box without adding the new element click Cancel Adding an element to the Staff Types dictionary To add an element to the Staff Types dictionary follow these steps 1 Select the Staff Types dictionary from the Dictionaries list 2 Click the Create Element button in the toolbar above the Dictionary Elements list The Create Element dialog box appears 3 In the Institution type field do one of the following If the inst
18. functions and jobs Using the Dictionary Manager you may add or subtract elements to either dictionary at any time CAUTION Removing elements from the dictionary can affect previously saved WISN studies if those studies refer to the dictionary elements in question 31 32 e To open the Dictionary Manager click the Dictionary Manager button at the top of the WISN study or click Administrator tasks from the start page e To select a dictionary from the Dictionary Manager click the desired dictionary in the Dictionaries list in the pane on the left The elements of this dictionary appear in the Dictionary Elements list in the pane on the right e To expand or collapse the list of details under any given dictionary element click the or button respectively to the left of the element name If no such button appears next to the element name then the element does not currently contain details Adding a dictionary element The procedure for adding a new element to either dictionary is essentially the same but since the content of each dictionary is different we provide two sets of instructions here Adding an element to the Geographic dictionary To add an element to the geographic dictionary follow these steps 1 Select the Geographic dictionary from the Dictionaries list 2 Click the Create Element button in the toolbar above the Dictionary Elements list The Create Element dialog box appears 3 In the Country
19. itution type for the new element already exists in the dictionary select the institution type from the drop down menu If the institution type for the new element does not yet exist in the dictionary type the name of the institution type in the field When you create the element the application adds this institution type to the dictionary 4 In the Specialist category field do one of the following If the specialist category for the new element already exists in the dictionary select the specialist category from the drop down menu If the specialist category for the new element does not yet exist in the dictionary type the name of the specialist category in the field When you create the element the application adds this specialist category to the dictionary 5 In the Specialist Group field type the name of the new element s specialist group If you do not want to specify a specialist group for your new element leave this field blank 6 Click Add The Create Element dialog box closes and the application adds the new element to the dictionary e To close the Create Element dialog box without adding the new element click Cancel W Editing a dictionary element To edit a dictionary element follow these steps 1 In the Dictionary Elements list click to select the dictionary element that you want to edit 2 In the toolbar above the Dictionary Elements list click the Edit Element button The Edit Element di
20. ity Standards This tab displays the benchmark performance standards for the activities of each staff type Staffing Comparison This tab displays the difference between actual and recommended staffing levels Salary Cost Calculations his tab displays the budgetary requirements for each staff type W Inserting new or revising existing data Whether you are inserting data to a new WISN study or revising the data of a previously saved WISN study you simply switch among the tabs at the top of the application window and enter the data directly into the WISN study worksheets This section gives you step by step instructions for adding or revising data under each of the tabs Setting the facility properties The facility properties indicate the name type and location of the institution in the WISN study Lain Ji a i i CouniTy Visona Reagan Province Lower Lands District Nice Views institubon ines Dub oon Meme hiercy Compaen ttedical Center inStibulian Type Hospelal Bedded instution incditution Descriptor Provincial general hospital gt Pubit e To specify facility properties in your WISN study switch to the Facility Properties tab and Till out the fields of the worksheet NOTE If the desired value for a field does not appear among the items in the Region Province or District drop down menus youmustadd this value as an elementof the Geographic dictionary For more information see Adding a dictionary element
21. lowance worksheet and click the Delete the activity standard button in the toolbar above this worksheet TIP If an expected staff type does not appear in the Type of Staff list make sure that you have checked this staff tyoe under the Type of Staff at the Facility tab For more intormation see Setting the type of staff at the facility earlier in this chapter 13 Setting the staffing comparison The staffing comparison indicates the difference between actual and recommended staffing levels tbe ft Staffing Comparison A D Tyne of Sta oe E Panes riei See Caffarence in Staff AEGA Rake Exh Sint cubated Feaquiranant AB Ae hi i L A Al Chuca officer 0 1 02 Far practioner i Gereral praciione i e To specify the staffing comparison switch to the Staffing Comparison tab and in the Existing Staff column column A enter the current number of staff members for each staff type The application automatically computes the calculated requirement column B the difference in staff column C and the WISN ratio column D TIP If an expected staff tyoe does not appear in the Type of Staff list make sure that you have checked this staff type under the Type of Staff at the Facility tab For more information see Setting the type of staff at the facility earlier in this chapter Viewing the salary cost calculations The salary cost calculations indicate the budgetary requirements
22. n level to the width of a single report page including margins Text Width sets the magnification level to the width of the text on the report page ignoring margins Whole Page sets the magnification level so that a single report page fits In the Preview window and Two Pages sets the magnification level so that two report pages fit side by side in the Preview window e To change the arrangement of report pages in the Preview window look under View gt Page Layout in the main menu and choose an option from the submenu that appears Choose Facing to arrange the pages side by side or choose Continuous to arrange them in vertical columns 21 e To change the layout of multiple report pages in the Preview window click the Multiple Pages button in the toolbar A grid of page icons appears Move the mouse pointer over the icons to select them When the selection in the grid matches the number of pages that you want to display horizontally and vertically in the Preview window click the mouse button If you need more page icons in either direction move the mouse pointer off the right side or the bottom side of the grid To turn off the Multiple Pages feature click Cancel at the bottom of the grid Changing the appearance of report pages The application enables you to change the background color of the report pages as well as apply a custom watermark which is a string of text or a graphic that appears on one or more report pages Changi
23. n manufacturers products does not imply that they are endorsed or recommended by the World Health Organization in preference to others of a similar nature that are not mentioned Errors and omissions excepted the names of proprietary products are distinguished by initial capital letters All reasonable precautions have been taken by the World Health Organization to verify the information contained in this publication However the published material is being distributed without warranty of any kind either expressed or implied The responsibility for the interpretation and use of the material lies with the reader In no event shall the World Health Organization be liable for damages arising from Its use Designed by Atelier Rasmussen Geneva 2010 Printed in France W Table of contents 1 Using the WISN application About the WISN application System requirements Exploring the start page Getting additional help 2 Working with WISN studies About WISN studies Exploring the tabs of a WISN study Inserting new or revising existing data Setting the facility properties Setting the type of staff at the facility Setting the available working time Setting the workload statistics Setting the activity standards Setting the staffing comparison Viewing the salary cost calculations Saving the WISN study 3 Working with reports About reports Creating a report Exploring the Preview window Navigating the repor
24. nd then type a percentage value in the field to the right of this option A value of 100 indicates the report prints at normal width a value of 200 Indicates that the report prints at twice normal width while a value of 50 indicates that the report prints at half the normal width and so on To scale the report by number of pages select the Fit to option in the Scaling control panel and then in the field to the right of this option type the number of printed pages whose combined width should equal the width of a single report page For example typing 3 in this field spreads the width of a single report page over the combined width of three printed pages NOTE Scaling by percent and scaling by page width are two different ways of expressing the same concept Therefore changing the value of one option changes the value of the other Printing the report The application provides two different methods of printing your report e Print By this method the application enables you to select and set up your printer before printing e Quick Print By this method the application sends your printout directly to your computer s default printer using the current printer settings While the Quick Print method is convenient for creating rough drafts the Print method provides more control for finished reports that you intend to distribute to others e To print a report using the Print method follow these steps 1 Look under File in the m
25. ng the background color of report pages e To change the background color of the report pages follow these steps 1 Choose Background gt Color from the main menu or click the Color button in the toolbar The control panel for the background color appears 2 Do any of the following To selecta custom color switch to the Custom tab and click any of the color swatches To select aWeb safe color or one that looks the same across virtually all computers and devices switch to the Web tab and choose from any of the colors in the menu To select from system colors or the colors currently defined in your Windows settings switch to the System tab and choose from any of the colors in the menu Adding a watermark The application enables you to create a watermark from a string or text or an image file These watermarks are called text watermarks and picture watermarks respectively TIP You can apply both a text watermark and a picture watermark to the same report 22 e To add a text watermark follow these steps 1 Choose Background gt Watermark from the main menu or click the Watermark button Lal in the toolbar The Watermark dialog box appears 2 If necessary switch to the Text Watermark tab Watermark Text Watermark Picture Watermark Text CONFIDENTIAL j Direction ForwardDiagonal Color Esa Font Verdana Size 3 Bold l Italic Transparency 0 255 50 re Posstion Page R
26. nits of the activity from the Unit drop down menu 3 Click Add e To edit a custom service activity select the custom activity from the Type of Staff and Activities list Click the Edit activity button b in the toolbar above this list The Edit activity dialog box appears Change the name or the units of the activity as you require and click OK e To delete a custom service activity select the custom activity from the Type of Staff and Activities list Click the Delete activity button in the toolbar above this list The application displays a confirmation message Click OK to delete the custom activity or Cancel to keep the custom activity 11 The workload statistics indicate the number of times that any given service activity Is completed per year for each staff type at the facility e Specify the workload statistics in your WISN study on the Workload Statistics tab For each service activity under the given staff type enter the number of times per year that the Staff type performs this activity TIP If an expected staff type does not appear in the Type of Staff and Activities list make sure that you have checked this staff tyoe under the Type of Staff at the Facility tab For more information see Setting the type of staff at the facility earlier in this chapter Setting the activity standards The activity standards indicate the benchmark performance standards for the activities of each staff type at the facility Ba
27. or repeat itself as often as necessary to fill every square unit on the report page Note that tiling produces no visible effect under the Stretch size mode see Step 4 7 Drag the Transparency slider or type a value directly in the Transparency field to set the level of transparency of the image Transparency values range from O to 255 with O representing complete opacity and 255 representing complete transparency 8 Under Position choose an option Choose In front to place the watermark on top of the text and graphics in the report Choose Behind to place the watermark beneath the text and graphics in the report 9 Under Page Range choose an option Choose All to place the watermark on each report page Choose Pages to place the watermark on select pages only and then enter the desired pages or page ranges in the field 10 Click OK The Watermark dialog box closes and the application adds the watermark to your report TIP Click the Clear All button under the watermark preview to remove the current watermark in its entirety If your watermark combines text with an image the application removes both elements Searching the text of the report e To search the current report for a target word or string of text follow these steps 1 Click the Search button in the toolbar The Find dialog box appears 2 In the Find what field type the target text or open the drop down menu and choose text from previous searches
28. our printer with the controls under Paper Choose the size of the paper in your printer from the Size drop down menu Choose the source of the paper in your printer from the Source drop down menu 3 Set the orientation of the printout by choosing an option under Orientation Choose Portrait to make the report taller than it is wide for example 8 5 x 11 inches Choose Landscape to make the report wider than itis tall for example 11 x 8 5 inches 4 Set the size of the margins in the fields under Margins The Left Right Top and Bottom fields represent the left right top and bottom margins respectively and all measurements are expressed In inches TIP To review or change your printer settings from the Page Setup dialog box click the Printer button 5 Click OK The Page Setup dialog box closes and the application makes the changes to your page settings Setting the scale of the report The scale of a report is the ratio between the width of one report page or any single page in the report and the width of one printed page or the page as it is printed or exported By default the scale is 100 meaning that the width of a report page is exactly equal to the width of a printed page 26 e To set the scale of the report click the Scale button in the toolbar The Scaling control panel appears directly below the toolbar To scale the report by percent select the Adjust to option in the Scaling control panel a
29. ows Vista or My Documents Windows XP 1 Type a name for the WISN study Tile in the File name field and click Save The Save As dialog box closes and the application saves the WISN study file in the specified location TIP You can overwrite an existing WISN study Tile by selecting this Tile in the Save As dialog box 3 Working with reports In this chapter ABDOURTEDON E ar eee e ee ON eae Mt ie nee a ee a rent er ne ee nen ae 18 pi redtno Wide Ole Wer mer nee eet oer ean arte I eee eon camer ate 18 NE PIOnng tne ea oS VIG ON ME enters ee cd eet ul We tree ced os a ls Sav IG MING MUN CERe Oli Yattednnntateretecnch weet snes tienen i Anon Gomme ak E N 20 SAVING and OPENING A repon gt a a A 20 CC HanGiiG MEEN ore eoori Era a a a a E E 21 Changing the appearance of report PAGES oe 22 Changing the background color of repo PAGES k O aa 22 SACL Clery Wil a ete err coal nt lo erate ee ech ee aN aloe RE Mr 22 Searchin the text orthe Pon Aa a ae E T E E 25 Printing EXPOrtING ANA distributing TNE repon a a a 26 E Oc e S a a A E e A a A T E nr nnee 26 PSC uM ie scade or Merc oon sen a a I a alls a wire adil me 26 A EA a o A r aan E E E T E minh renee etl oy Exporting and distributing the report 28 17 About reports Reports are printable documents that provide in depth information and unique perspectives into WISN studies These documents include dynamically generated tables and charts for ease of com
30. prehension and added insight The application enables you to create two types of reports e Summary report his report compares the difference between existing and calculated staffing and WISN ratios for multiple WISN studies e Institution report his report provides a detailed look at a single WISN study Creating a report You can create either type of report at any time from the application s start page e To create a summary report follow these steps 1 Click Build summary report on the start page The Build Summary Report dialog box appears 2 f necessary in the Folders pane at the top of the dialog box navigate to the folder that contains the WISN studies that you want to compare All the studies at this location appear in the lower pane of the dialog box 3 Check the checkboxes to the left of the WISN studies that you want to compare and click OK The Build Summary Report dialog box closes and the application displays the sum mary report in the Preview window e To create an institution report follow these steps 1 Click Build an institution report on the start page The Build an Institution Report dialog box appears 2 If necessary in the Folders pane at the top of the dialog box navigate to the folder that contains the WISN study that you want to use for the report All the studies at this location appear in the lower pane of the dialog box 3 Check the checkbox to the left of the WISN study that you want to
31. r exported report file or files 29 30 4 Working with dictionaries In this chapter About tne Dicionary Manager 2 eee eee ee ee ee ee 3 Aana oN elenen e a cane E A ca0k e 2 Adding an element to the Geographic dictionary ee ey Adding an element to the Staff Types dictionary 233 EJK a dictionar V elememn waren a a T e noe nt oo Dl Ze CIC TOMA GEICO NONI tee ett hetnttns maces trent eens ee E cm macen en wary S 34 About the Dictionary Manager The Dictionary Manager enables you to review and change the contents of an application dictionary or data repository A dictionary consists of a hierarchical list of items or elements A Dictionary Manager Dictionaries Dictionary Elements AD Name rc Afghanistan L Albania L Algera Andorra L Angola Antigua and Barbuda amp Argentina Ciudad Aut noma de Buenos Airesa Provincia de Buenos Aires Provincia de Catamarca Provincia de C rdoba Provincia de Corrientes H Provincia de Entre Rios Provincia de Formosa Provincia de Jujuy Provincia de La Pampa Provincia de La Rioja Provincia de Mendoza Provincia de Misiones Provincia de Rio Negrob aii Al in Staff types al The application makes use of two built in dictionaries e Geographic This dictionary contains a hierarchical list of countries and regions e Staff types This dictionary contains a hierarchical list of personnel
32. reviously saved WISN study click Open an existing study see Chapter 2 e To compare multiple WISN studies in report form click Build summary report see Chapter 3 e To present the details of a single WISN study in report form click Build an institution report see Chapter 3 e To display the Dictionary Manager click Administrator tasks see Chapter 4 Getting additional help The WISN application runs on a customized subset of the PROGNOZ 5 platform for business intelligence BI and business performance management BPM solutions e To receive technical support and software assistance please contact support prognoz com e For questions regarding WISN policies and procedures please refer to Workload Indicators of Staffing Needs WISN A User s Manual o Working with WISN studies In this chapter ABOUTI NESW e cetera earl rien te Shere i See oc OE cetera eed ee io rey tees ah on re Renters 6 Exploring the tabs of a WISN Study eee a ame et ene 6 MSemiInginew or revising existing data mee a 8 EOC MMO the ilacility properties Den ae wenn a ea ewer na etre a E ea 8 Setting the type of staff at the Facility e e n a a a 9 Setting the available working TIME se 10 Setting the Workload statistics cf cence E 11 Setting he activity standards a arnan a a ee hae Pee te eee ee ieee 12 SSC CNG Te Stan Compar OnT a a Mere Ai RS a Rie Me Mh 14 Viewing ne salary CO Sis Cale UlALIOIS soe 5 estes aes eh er ene en een ee 15
33. sed on these standards the application computes the necessary staff requirements bed fo AuClivity Type of Staff MEDICAL PRACTITIONERS Clinical officer MEDICAL PRATT Activites Related With Service Statistics Clinical officer Ac bratty Acinaty Standard brat Sharad Wicd Ak lated Raquireneart F rm practi ma 4 i General peactboner gt inpatents Te Tininoaten i 2 0 06 inpatient days 450 mininpatient chery rad 145 bg arly al Fred Fava ae eT ag 144 Deaths a Tre race erni 35 O01 Non Sungpcal imernan_ 60 recent oral Faz 0 06 Activities Mot Related With Service Statistics Category Allowance individual Abowance a i att Ei bs Activity wale Unit Atiy Actrvaty NO OF SEB Vous Linit Been J jia Standard none Shotated Stand H Previna ag iiaii 00 Hrijgki i a mineda O06 I Total Category aicewance 0 Category alcwance factor 1 Total category abonante 0 Total staff requirement 2 08 e To specify the activity standards in your WISN study follow these steps 1 Switch to the Activity Standards tab 2 Select a staff type trom the Type of Staff list on the left and then go to the Activities Related With Service Statistics worksheet 3 In the Activity Standard column enter the benchmark performance value for each activity of the selected staff type Based on your input the application automatically determines the standard workload and calculated requirement for this activity e To add a category allowance for activities
34. shed click the Hand tool again to deselect It e To change the magnification level of the report do one of the following To switch between 100 and whole page magnification click to select the Magnifier tool 4 in the toolbar Then move the mouse pointer into the display area and click any page of the report If the current magnification level is less than 100 the Magnitier tool changes it to 100 exactly If the current magnification level is 100 or more the Magnifier tool changes it to the whole page magnification setting so that the selected report page Tits inside the Preview window the exact percentage depends on the physical dimensions of your screen as well as the current dimensions of the Preview window Continue clicking the report page with the Magnifier tool to switch back and forth When you are finished click to deselect the Magnitier tool in the toolbar To increase or decrease the magnification level in increments of 5 go to the toolbar and click the Zoom In button or the Zoom Out button Zooming in increases magnification while zooming out decreases It To set the magnification level to a custom percentage enter the percentage value directly in the Zoom field in the toolbar To apply a preset magnification level click to open the Zoom drop down menu In the toolbar and choose an option Your choices include common percentage values as well as four special functions Page Width sets the magnificatio
35. t Saving and opening a report Changing the view of the report Changing the appearance of report pages Changing the background color of report pages Adding a watermark Searching the text of the report Printing exporting and distributing the report Setting up the page Setting the scale of the report Printing the report Exporting and distributing the report Working with dictionaries About the Dictionary Manager Adding a dictionary element Adding an element to the Geographic dictionary Adding an element to the Staff Types dictionary Editing a dictionary element Deleting a dictionary element 17 18 18 19 20 20 21 22 22 22 25 26 26 26 27 28 30 31 32 32 33 33 34 Acknowledgements WHO expresses its gratitude to Vladimir Eskin and Bart Bankowski of PROGNOZ for the production of the WISN software and manual Mario Dal Poz Gulin Gedik Teena Kunjumen and Norbert Dreesch of the Department of Human Resources for Health of the World Health Organization Geneva provided content analysis to guide development of the software and manual Jorg Hetzke of the Office of the Assistant Director General Health Systems and Services steered the software development process 1 Using the WISN application In this chapter About the WISN application System requirements EAS MONE eS Weal DEE e E E E E mamecrmmece ened for nem inane emma AT Getting additional help About the WISN application Th
36. t to your preferred format To change the format for subsequent exports click the inverted triangle again and choose a new format from the pop up menu 2 Adjust the export settings as you require and click OK The Export Options dialog box closes and the application opens the Save As dialog box 3 Navigate to a convenient location on your computer for the exported report Tile or Tiles and type a name for the exported report in the File name Tield If you are exporting to multiple files the application appends a suffix to each subsequent Tile 4 Click Save The Save As dialog box closes and the application exports your report to the specified location on your computer e To send your report by email follow these steps 1 Look under File gt Send via Email in the main menu and choose your preferred export format from the submenu that appears or click the inverted triangle to the right of the Send via Email button in the toolbar and choose your preferred export format from the pop up menu 2 The application steps you through the export procedure as described above Upon completion your default email program opens a new message window with your exported report as an attachment 3 Address and send the email NOTE If you have already exported your report you do not need to re export it using the Send via Email feature just to share your report by email Simply open a new message in your email application and attach you
37. tion see Setting the Type of Staff at the Facility earlier in this chapter Setting the workload components and statistics There are three types of workload components health service activities Support activities and individual activities The application present a pre defined list of health service activities for different staff types You can choose from this list on the Workload Statistics tab or add custom service activities to this list Support and individual activities are listed later on the Activity Standards tab py tes Virorkioad Statesdics Type of Stall and Activetie ho Per Year MEDICAL PRACTITIONERS _Lincal otite Pomary Adii rel ants 100 moaien days 100 Qutoati ents 1200 Cheats Non sungga interventions 100 Cee Actes ich neve a Ge Fami preacher Primary Activities rmmaterts moglem dit uighan ents Cheats Hon urt interverborrs ihe Acibes H General prachboner Primin Qc resah ents HT roatent days i ET fari ans begi l e To add a custom service activity for the current staff type follow these steps 1 Click the Add new activity link corresponding to the staff type in question or select the name of the desired staff type from the Type of Staff and Activities list Click the Create new activity button O in the toolbar above this list The Add new activity dialog box appears 2 Enter a name for the service activity in the Activity name field and choose the u
38. tudy Facility he of Stal E f Available E ikili x SS BA ig ae ka Fa A i Se Sa Bick nzr H aur E r ee iat rd aL p Properties the Facility Working Tim Statistics Standards Comparison Calculations Under each tab the application presents one or more worksheets which are similar to the pages In a common spreadsheet application Position the mouse pointer inside a worksheet cell and click the mouse button to select this cell If the cell is editable you can then enter or change its value and the application automatically recalculates the values of other worksheet cells where appropriate TIP Press TAB to select the next cell in the worksheet e To expand or collapse list ttems in a worksheet click the or button respectively to the lett of the list name You can also right click the list and choose Expand All or Collapse All from the context menu that appears The contents of the various tabs are as follows Facility Properties This tab displays the name type and location of the institution in the WISN study Type of Staff at the Facility This tab displays the kinds of personnel employed at the facility and the annual salary for each type Available Working Time his tab displays the hours and days of work per week and the number of days of leave per year for each staff type Workload Statistics his tab displays the number of times per year that any given activity is completed by each staff type Activ
39. use and click OK The Build an Institution Report dialog box closes and the application displays the institution report in the Preview window Exploring the Preview window The Preview window displays your report and provides tools for customizing its appearance saving it as a file on your computer and printing it on your printer Se Yes Bette a Wiad aes 7 o A 28 World Health i Organization Summary Institutions Report DENTAL STAFF Page tora n Toon Factors 100 The interface of the Preview window includes the following components e Main menu The main menu organizes the available commands and options of the Preview window into three submenus File View and Background The main menu appears by default along the top of the application window e Toolbar The toolbar provides graphical icons or tools for commonly used commands and options It appears by default between the main menu and the report area e Report area he report area occupies the large lower portion of the Preview window It displays the contents of the report e Status bar he status bar appears along the bottom edge of the application window It displays the current page number of the report as well as the zoom level TIP You can show or hide the toolbar or the status bar by checking or unchecking the Toolbar and Status Bar options under View in the main menu 19 The Preview window appears automatically when you create
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