Applianz System Manual
Contents
1. APPLIANZ Applianz System Manual Applianz system Manual Copyright 2002 2010 Applianz Technologies Inc Last updated March 19 2010 For the most recent version of this manual please visit htto www applianz com Table of Contents 1 EC ll Rodi g 21 6 EE E 1 1 Unpack Your Applianz System ccccccceeeseesceeeeeeeeeeeeeeeeeeeseeeeeeetnetaeeeentnses 4 1 2 Situate Your Applianz System In A Suitable Area 4 1 3 Connecting bere 4 1 4 Starting The Applianz System cccecccecssecseeeseeeeeeeeeeeeesseeeeeeeeeeeeteeeeeeeeeees 5 1 5 Setting The E Tel e 1 6 Adding Applianz Usernames And PasswordS ccccecseeeeeeseeeeeeaeeeeeeeeenees 6 1 7 Installing Applianz EE EE 7 1 8 Allowing Remote Users Port Fonwarcel 9 Mapping A Network Drive sees NEEN KER ENKER ENNEN E KENE EN 10 alin Open My COMPUTE geed 10 2 2 Enter Server Name xNKNKKKKNRRN NN RRE NKNN NR RN ad kinene RR ERNN NK KR ENN NK NK NN en 10 2 3 Enter Username and Hoasoword 10 Ziti MaD NGIWOIK Eeer 10 Transferring Data To The Applianz System ccscssese 11 3 1 Local Drive Sharing 2 eecceccseccseeceeeeeeee sete esse eeeeeeeeeeeeeaeeeeeeeeetsetaeeeeeeeaees 11 e EE 11 Gemo SUPPO GE 12 alaa EE 13 gielen BEF oA E E E E A A 13 5 2 Choose ln E 13 5 3 Apolanz POF Crealo ee 13 PREV NC He WN sirsiran 13 6 1 Receipt Printers G omt CH Galei eee eeeeeeeeeeeeeeeeneeaeeeeeenenaes 13 6 2 Sharing Local get 14 Applianz Session O2. After the UNC Name has been entered click the Add button The UNC Name should now appear in the Selections defined area of the dialog box Click the Close button ka d J IaYYYY Up y Wipe wil User defined Selections The server name should now appear under the User defined Selections entry Oe ae SYR04029 1 G Se A in the Backup Job Properties dialog box You may need to click the sign next to User defined Selections to see the server listed Remote Selections Click the server name this should open a dialog box ask a aU See la Aperte eed amp tt a P e ing for a logon account A logon account for the Applianz server must be created so click the New button on the _ re lower left of the dialog SEE At the Add Logon Credentials dialog box enter the username Ap Si x plianzUser and the password that is listed on the System Informa tion sheet included with your system Re enter your password in eee a the confirm password field and enter ApplianzUser for the Account Name When finished click the Ok button Landen caas irma Asr med ow Ste APPLIANZ An ApplianzUser entry should now be listed in the Lo gon Account Selection dialog Highlight the Appli anzUser account by clicking on it and click the Ok button Now that a logon account has been selected for the Applianz System you SOF should be able to click the sign next to the server and see a listing of n
3. the Applianz System and connect the opposite end into Internet t your network hub or router The following diagram may SS assist with understanding how the Applianz System is connected to your network APPLIANZ 1 3 Starting The Applianz System If the Applianz System did not start when you connected the power cord then flip the power switch on the back of the system to the on position 1 4 Setting The IP Address Applianz Systems are shipped with DHCP mode enabled In this mode the Applianz System will automati cally obtain an IP address if your network supports DHCP If you need to set up a static IP address please perform the following steps otherwise skip to section 1 5 Setting a static IP address is done by using the LCD screen on the front of the Applianz System Please follow the instructions below for setting up a static IP address If at any time you wish to cancel the con figuration press the red X button Press the Up or Down keys until the following option is displayed Select an option on the LCD screen gt Change IP Press the Checkmark key to configure the IP Address Press the Up or Down key to change the IP type until the screen reads Static TYPE gt Static Press the Checkmark key to accept the changes The next screen will allow you to enter the static IP address i Pressing the up and down arrows will change the digit that the IP cursor is currently on pressing t
4. 229 Local LAN Name EDIT your networ 7 an a private name WII on y mycompany applianzsystem com 207 178 108 188 Remote Name EDIT l works within your local network To change the local or remote names of your sys tem click the System link on the menu bar at the top of the Web Admin site When the System Configura tion page loads click the System Name button On the System Name page click the Edit button next to the local or remote name you wish to edit Only the first part of the domain name can be changed 22 APPLIANZ 10 Installing Custom Fonts Some of your reports or applications may be using fonts that are not available on the Applianz System If you need to install fonts onto your Applianz System please perform the following steps Custom fonts should be installed on the Workstation Template session of your Applianz System Once the font is installed on the Workstation Template session it will be available to all of the application sessions after the changes are applied 10 1 Transferring The Font The font should be transferred to the Applianz System where it is available in the Workstation Template session The recommended way is to transfer the font to the file server through either the shared drive on the Applianz server or using SFTP See section 3 You could also download the font from a website into the Workstation Template or put the font in a shared drive on your network and accessing it from the Workstation Tem
5. 23 10 2 Instalng TNE FON ci nxsnassins pavsentuiaesnednanacyrrewianansceeiepanr rneaaduseieasnietiaeageces Zo 10 3 Applying ff le 23 11 Appendix A Additional Backup Solutions ssssssnsnnnsnnnnnnnnnn 24 11 1 Microsoft Backup and Restore Visa 24 11 2 Symantec Backup Exec E E EE 29 APPLIANZ 1 Getting Started 1 1 Unpack Your Applianz System Verify that you have unpacked all of the components of the Applianz System e Applianz System e Applianz System Manual e System Information Sheet e Network Cable e Power Cord 1 1 Situate Your Applianz System In A Suitable Area A climate controlled location with good ventilation is required Your Applianz System can be mounted on a server rack by attaching standard sliding rails to the side of the Applianz System Feet have been included on the bottom of the Applianz System should you wish to set it on a flat surface 1 2 Connecting Cables Connect the provided power cord into the back of the Applianz System It is preferable to connect the power cord to a UPS power supply This will prevent the Ap plianz System from losing power during brief power outages The Applianz System supports the USB con nection for most APC branded UPS power supplies and will shut down automatically when the battery is depleted If a UPS power supply is not available the Applianz System should be plugged into a surge pro tected power supply Connect the provided network cable into the back of
6. For Port number Session Session Stored sessions Host name Port number Environment mycompany applianzsystem com 30008 Directories SSH User name Password enter 30008 For User name and Password enter REES mycompany eseese the user name and password provided to you on the System Information sheet Private key file Protocol File protocol SFTP il J Allow SCP fallback Select color Save Close When the information has been entered click the Login button Advanced options About Languages A security message may appear the first time you connect to the Ap ay plianz System Click Yes to continue Jh See ea aaea i l N oon After the main WinSCP screen opens you can transfer P ums oe fa mge pa Jj hee files from your computer to the Applianz System by ene z2 orr Aaen Ga EE dragging files from the left window to the right window Ce To transfer files from the Applianz System to your D wel wd computer drag files from the right to the left ie jie ems a 2 Ae 4 Getting Support Support is available through e mail at Ssupport applianz com or by phone at 316 263 4800 Option 5 Support hours are 8 00 AM 5 00 PM Central Standard Time Monday through Friday If no support engineers are available please leave a message with your company s name phone number and a brief descrip tion of your problem and the fir
7. Template session and the Server session Applianz System 7 1 Server Session The server session is the session that should be used for storing application data needed by all worksta tions Server specific software should be installed on this session Your application data and server software should be placed in the D AppData directory Files located in this directory will be accessible to both the Workstation Template and application sessions 15 APPLIANZ To disconnect from this session click Start gt Shutdown and select Disconnect from the drop down list 7 2 Workstation Template Session Any changes made to this session will be seen by all users of the application session Application software should be installed on this session Changes made to this session will not take effect in the applica tion sessions until they are applied using the Web Admin site See section 9 13 If changes are made to this session that you do not want to have cloned you can discard the changes using the Web Admin site Changes made to the Workstation Template session will also be applied during the nightly maintenance of the system The D AppData directory of the Server Session is mapped as the N drive in this session also in the application sessions 7 3 Application Session The application session is the session that the end user will connect to There is no need to install any software in this session as It is a clone of the Wor
8. Menu The Applianz Menu is similar to the Windows Start Bar you can ile i jew avorites ools e configure menu items that will appear in the start menu of the e JI j i Q Back v E SH A Search Ki Folders Le S user s application session To configure the Applianz Menu click the Configure Menu button in the Main Application tab After the Explorer window opens copy any shortcuts into the window haem ege When finished close the Explorer window d Shortcut Shortcut 4 objects 2 91 KB d My Computer A 8 4 Saving and Applying Changes After you have finished configuring the launch application and the Applianz Menu click the Save button at the bottom of the Template Configuration application aa Another Application The changes will not be visible in the user application sessions until they have all been applied through the Web Admin site See section 9 13 or automatically ap See plied during the nightly maintenance cycle Exit Session 9 Web Admin Site The Web Admin site is a website hosted by your Applianz System for configuring adding users and monitoring usage 9 1 Logging In The URL for the Web Admin site is on the System Information sheet included with your Applianz System Enter the url beginning with https plus the Local Domain Name plus 30010 on the end For Example Device Set Up Windows Internet Explorer 36 e E https imeromparg Office applianzsystem com 30010 File F
9. Windows Vista no longer includes this application and the included Backup and Restore Center included with Vista will not back up certain kinds of files so it is not ideal for backups The following instructions are an example of how to configure backups on Win dows XP computers To open the Backup Wizard click Start gt Programs gt Accessories gt System Tools gt Backup At the Welcome screen click the Next button At the Backup or Restore screen select the Back up files and settings option and click the Next button At the What to Back Up screen select the Let me choose what to back up option then click the Next button At the tems to Back Up screen expand the Vy _ ____ i Es Network Places item then expand the Entire Net Hee eben tien elt work item then expand Microsoft Windows Net work then the Applianz workgroup This may take ee a some time There should be a server listed similar mss ist w to SVRO4029 1 Actual number may vary This mee am OOO is the Applianz Server click this server to list avail t F parrer Js able shares If you are prompted for a username A tant tenh and password please enter the username and A ioie oi password that is provided on the the System In H n formation sheet included with your system Place a checkmark in the Remember Password box and click the Ok button There should now be an SS LJ Se AppData folder listed in the right hand side of the screen Place a chec
10. ar at the top of the Web Admin site When the System Configuration page loads click the Reboot button All users will be logged out of the Applianz System and it will be rebooted 9 6 Shutting Down To shut down the Applianz System click the System link on the menu bar at the top of the Web Admin site When the System Configuration page loads click the Shutdown button WARNING The system will not come back up until someone physically presses the power button on the front of the Applianz System 9 7 Adding Users To add a user click the Users link on the menu bar at the top of the Web Admin site On the User Management page click the Add New User button NAME Applianz Admin Enter individual user information and click the Add button The user is now able to be used by the Applianz Client for connecting to the Applianz System After you click the Add button the password and product keys for the Applianz system will be e mailed to the user To automatically gener ate a password leave the password field blank The Administrator checkbox controls certain actions each user is allowed to perform from the web page If you want a user to be able to perform actions such as rebooting the Applianz System managing other users or see users logged into the system then place a checkmark in this box If you are unsure do not place a checkmark in the box The E mail Usage Statistics field allows you to enter a per son s e mail ad
11. by following the instructions in section 3 of this manual Connect to the Server session of the Applianz System by using the Applianz Client See chapter 1 7 Open My Computer from the Start menu of the Server session and locate the RAWS32 RANTS2 on older versions directory that you transferred to the Applianz System Depending on the method of data transfer you chose the files will either be in the D AppData directory or the G directory APPLIANZ Open the RAWS32 RANT32 on older versions directory and double click the eegen setupaa bat file This will open a black DOS window which installs the Veritas serv ice on the Applianz System When the installation is complete the DOS window FI cetupsofo cmd will close and no further windows are displayed SHLWAPI DU sir peson exe Verify the Veritas service is installed by opening the Control Panel from the Start Menu Double click Administrative Tools then double click Services There should be a service listed called Backup Exec Remote Agent for Windows Servers This service should be in a Started status and the Startup Type should be Automatic Gat pours Inteligert Trasfer Service Trarnufers f Manus Local Syster aca Coen Remote Agert for Wincoers Servers aw TT Local Syste Gy ch Enables Ci Cen del Local Syster To configure the backup job go back to your backup server and open the Symantec Backup Exec management program Next open the Options menu by clicki
12. dress who wants to receive a notification e mail every time a user logs into the Applianz System If you are unsure leave the field blank 9 8 Modifying Existing Users USERNAME ADMIN CREATED Applianz User Management EXPIRES IN admin X 06 18 2009 Never MODIFY DELETE ADD NEW USER Applianz User Configuration Nat we lhm puree r wsewwe COTTET pe malg vary tumut eeceeece pra pun 4 Ze zg r bh ke Apps aton bi enn lge mad iren Sume a e To modify an existing user of the Applianz System click the Users link on the menu bar at the top of the Web Admin site APPLIANZ At the User Management page locate the user Applianz User Management you wish to modify and click the Modify button NAME USERNAME ADMIN CREATED EXPIRES IN n Applianz Admin admin X 06 18 2009 Never MODIFY DELETE After you have finished changing the user S in E SES Goen BEEN EE EEN SC DE wegen ee GE see Cnc oa EE ADD NEW USER 9 9 Deleting Users To delete a user from the Applianz System click the Users link on the menu bar at the top of the Web Ad min site At the User Management page locate the user you Applianz User Management wish to delete and click the Delete button mm aE KEE ER Applianz Admin admin X 06 18 2009 Never MODIFY DELETE Steve Hot shot rum Never eme DELETE ADD NEW USER A dialog box will appear asking you if you are sure you want to delete the user Click the Ok button
13. e Le p mt be tere Oe cores ngewe Enter a location to install the Applianz Client and click the Next but FI m ton vm wm mo tote 6 Se Cf i week we EN mme ESZTET ve APPLIANZ Select the appropriate option for installation Selecting Anyone who ain uses this computer will allow everyone who uses the computer to be ir Ea able to run the Applianz Client Selecting Only For Me will install the mare application where only you will be able to execute it Click the nstall game button when done After the installation is complete place a checkmark in the Run Ap plianz Client box and click Finish to run the Applianz Client for the first time Lcert ecbrei The Appin Obert v3 Ki cup Wed To connect to an Applianz session you must enter a product key for each session The product keys are provided to you either on the Welcome to Applianz system Information sheet included with the Applianz System or in an E e mail that was sent with your username and password For User below name and Password enter the values that you created in step 1 5 Product Key GUYF YEGCN4E AA2 or the Admin username and password Usemame Fe Password ee MV Remember password To add additional product keys this screen can be opened again by si p clicking Start gt Programs gt Applianz gt Add a Product Key E s s Sam a tie le eren Ta rf ergi pe te An Ater CH The next scr
14. e Change IP button Enter the new IP Address Information for the Applianz System The Dynamic box indicates whether the Applianz System should automatically request an IP address from your network If you uncheck Dynamic then IP Subnet and Gateway fields will appear for a static IP address configuration After you have finished entering IP information click the Change button to save the changes The Remote Access Address text box is only used if your network has multiple external IP addresses and you want to use a specific one for external users of the Applianz Client If you are unsure if this is needed leave this field blank 9 4 Proxy Settings A proxy server is a computer network service that allows clients to make indirect network connections to other network services If your network requires a proxy server to communicate to a server on the Internet you will need to configure it with the Web Admin site To change the proxy settings of the Applianz System click the System link on the menu bar at the top of the page When the System Configuration page loads click the Proxy Settings button Enter your proxy information in the text boxes provided and click the Change button to save them APPLIANZ APPLIANZ Password Recovery Apphanz System Configuration Lager Applianz System Configuration Zeg eg 18 APPLIANZ 19 9 5 Rebooting To reboot the Applianz System click the System link on the menu b
15. e click Add printer Click the Next button in the wizard and select the Local printer attached to this computer option Uncheck the Automatically detect and install my Plug and Play printer box and click the Next but ton Select the Use the following port option and select LPT1 from the drop down list Click the Next button to continue Select the Generic Text Only printer driver or click the Have Disk button and browse to the downloaded mt driver file and click Ok If the downloaded printer driver was an executable file you installed in step B then the printer should be selectable in the printer list Complete the wizard leaving default options do not print test page After the printer has been in stalled select it in the Explorer window and click File gt Properties Click the Ports tab and scroll down until you find a 7S port that points to the COM LPT port on your local computer Click the Ok button to save the changes D Disconnect and Apply Disconnect from the Workstation Template session and apply your changes using the Web Admin site See section 9 13 or wait for the changes to apply during the nightly maintenance cycle 6 5 Sharing Local Printers It is possible to make the local printers attached to your computer be visible inside the Applianz user ses sion This is sometimes needed if the printer does not format correctly using the regular Applianz printers or has additional paper trays This is not the recommend
16. e the setting Applianz Maintenance amp Backups 6 m sau pe of buy Duy of tre Aeee tay sham 9 13 Applying Changes To The Admin Session If you have made changes to the Workstation Template session that you want to have applied to all of the user sessions click the Status link on the menu bar at the top of the Web Admin site Locate the Workstation Template line and click the Apply button This will shut down all user sessions apply the changes then Dez Applianz Device Status USER STATE COUNT Workstation Template A Af Age APPLY CISCARD sToP start them back up This will disconnect all users Changes made to the Workstation Tem plate session are also automatically applied during the nightly maintenance cycle My Appl cation Apollanz File Server Avatatie i sToe Not Started J START My Appl ketion Views Hoir Logged n 3 erop My Application Av alawe 6 sToP APPLIANZ 9 14 Displaying Users Currently Logged Into The System To see users currently logged into the Applianz System click the Status link on the menu bar at the top of the Web Admin site Applianz Device Status MACHINE USER STATE COUNT Workstation Tempiste Are ad ano APPLY DIDCARD sToP Applianz File Server Ars niatie STOP My ADSL Cation Not Started J START My Application sieve Hos Logged in ror My Appl ation Av alawe amp stop The User column on the Current Sessions section lists the users currently logged into
17. ed method for printing and should only be used as a last resort A Connect Printers On the user s local computer click Start gt Programs gt Applianz gt Advanced Settings Under General Settings place a checkmark in the Connect Printers box 14 APPLIANZ B Install Printer Driver Connect to the Workstation Template session and download the printer driver to this session You can also transfer the driver by copying it to the windows share or through SFTP See section 3 If the printer driver is an executable file exe install the driver and skip to step C After the driver has been downloaded and extracted If it is a zip file click Start gt Settings gt Control Panel gt Printers and Faxes In the Printers and Faxes window click File gt Server Properties and select the Drivers tab then click the Add button In the Add Printer Driver Wizard window click the Next button then click the Have Disk button Browse to the downloaded inf driver file and click Ok Complete the driver wizard and click Ok in the Print Server Properties window C Disconnect and Apply Disconnect from the Workstation Template session and apply your changes using the Web Admin site See section 9 13 or wait for the changes to apply during the nightly maintenance cycle 7 Applianz Session Overview A typical Applianz System consists of 3 different tyoes of sessions They are the application sessions the Work station
18. een specifies where you want shortcuts to be created on your computer The name field will be the name of the shortcut For default geg shortcuts just click the Ok Button t Ter at Te ms oer et nx ot m 5 APPLIANZ 1 7 Allowing Remote Users Port Forwards In order for users outside your network to be able to access the Applianz System you will need to forward ports 30000 30060 in your firewall or router Without these ports forwarded remote users will not be able to use the Applianz Client and Applianz Support staff will not be able to provide a full range of support If you left your Applianz System set as DHCP in step 1 4 you may want to consider using a static IP ad dress for port forwarding When you configure port forwarding you allow certain ports to be redirected to the IP address of the Applianz System If your Applianz System is using DHCP it is possible for the router to assign a different IP address the next time it boots and cause your port forwards to no longer work Congratulations Your Applianz System setup is complete The following sections provide a reference guide for advanced configuration and instruc tions Please consult the table of contents for a list of tasks that can be performed APPLIANZ 2 Mapping A Network Drive If you plan on using the Applianz Client to run your application it is not necessary to map a network drive to the Applianz System If you wish to install and use your ap
19. eit View Favorites Tanke Helm httos mycompany office applianzsystem com 30010 The first Web Admin site is an authentication page that will authenticate you as a Authentication valid user The default username is Admin and your default password is located on the System Information sheet provided with the Applianz System After you have entered the Admin password click the Login button Peoword eeeeseeeee Loam Valid Applianz System users may log in with their Username and Password how ever most functionality is disabled for non Administrator users 17 9 2 Forgotten Passwords If a user has forgotten their password they can use the Web Admin site to reset it to a randomly generated password and have it e mailed to them To reset a password either go to the login page of the Web Admin site and click the f you forgot your password link or from the Applianz Client login screen click the Forgot your password link At the Password Recovery screen enter the username or the user s e mail address It is not necessary to enter both values Click the Send button After a few minutes the user should receive an e mail with their us ername password and the product keys they are authorized to lt LI USE i ep h ken ten bai fax 9 3 Change IP Address To change the IP Address of the Applianz System click the System link on the menu bar at the top of the Web Admin site When the System Configuration page loads click th
20. et Dos work shares that are available for backup The AppData directory is typically where your companies data is stored on the server so place a checkmark next to AppData You may now set up your backup job according to the schedule and options that fits you the best The schedule options for Veritas is on the Properties panel on the left side near the bottom Please consult your Vertias Manual for additional information on scheduling the backup job to your backup media When scheduling your backup please be aware that by default the Applianz Sys tem reboots nightly at 2 00 AM If the backup is running during the system reboot then the backup may become incomplete or corrupt To change the Maintenance Schedule please see section 9 11 of this manual 28 APPLIANZ www applianz com
21. he left and right arrows will move lt 855 0 the cursor to the left or the right After you have entered your IP address press the Checkmark key The next screen allows you to enter your Subnet The controls are Subnet the same as the previous IP Address screen p 123 456 789 123 Next enter your Gateway The controls are the same as the IP Address screen Gateway 123 456 789 123 Next enter the Primary DNS DNS1 The controls are the same DNS1 as the IP Address Screen F 123 456 789 123 Next enter the Secondary DNS DNS2 The controls are the DNS same as the IP Address Screen 123 456 789 123 APPLIANZ The next screen asks you if it is OK to reset the users connected to the system Press the Checkmark key to continue It may take several minutes for the changes to take effect 1 5 Adding Applianz Usernames And Passwords To create a username and password for connecting to ee Seene eeler the Applianz System you must visit the Applianz Web Se 9 EB https mycompany office applianzsystem com 30010 Admin site for your system The URL for the Web Admin site is on the System Information sheet included with your Applianz System Enter the url beginning with httos plus the Local Domain Name plus 30010 on the end File Feit Wiem Favorites Tonle Helm Example httos mycompany office applianzsystem com 30010 The first Web Admin site is an authentication page that will Aut
22. hentication authenticate you as a valid user The default username is Admin and your default password is located on the System Information sheet provided with the Applianz System After you have entered Username Admin the Admin password click the Login button Password TE After you have logged in click the Users link near the top right of the page At the User Management page click the Add New Applianz User Management User button san m mam men Enter individual user information and click the Add button Applianz User Configuration The user is now able to be used by the Applianz Client for connecting to the Applianz System After you click the Add button the password and product keys for the Applianz Unt ae system will be e mailed to the user To automatically gen pear ae ntact areata anne erate a password leave the password field blank e e e SE Wegener eecseeee The Administrator checkbox controls certain actions each nen oe user is allowed to perform from the web page If you want a user to be able to perform actions such as rebooting the a Applianz System managing other users or see users GOEN logged into the system then place a checkmark in this box Appicaten Access D n If you are unsure do not place a checkmark in the box The E mail Usage Statistics field allows you to enter a per weg KL son s e mail address who wants to receive a notification e mail every time a user logs into the A
23. ick the Time of Day drop down box and select the desired time To disable maintenance select the Never option at the bottom of the available times This is not recommended The default day of the week for maintenance is Daily This will run maintenance each day of Dey ot fe Veet Applianz Maintenance amp Backups of a Terese of Der the week To schedule maintenance to run on a particular day of the week click the Day of the Week drop down box and select the desired day If maintenance is changed to a day of the week backups will only occur once per week 9 12 Backup Status and Bandwidth Limit To see the status of your backups and change bandwidth limits of remote backups click the System link on the menu bar at the top of the Web Admin site When the System Configura tion page loads click the Maintenance amp Back ups button If you have a current backup service plan you will see one or more backup sites listed on the page a Backup Status section that lists all the backup history available on your system and the status of the backups to remote backup site s There is a legend at the bottom of the page explaining each backup status To change the bandwidth allowed for remote backups select a bandwidth limit from the drop down list If the limit is set too low it may cause remote backups to never complete depending on the size of your data After changing the bandwidth limit click the Change button to sav
24. kmark on this folder and click the Next button If there is not an Applianz Server or Applianz Workgroup listed in your My Network Places please follow steps in Section 2 of this manual to map a drive to the Applianz System you can then select the mapped network drive to backup Please be aware that a mapped network drive is only avail able if the user who maps the drive is logged into the system At the Backup Type Destination and Name screen click the II Browse button and select your backup drive or folder This is the location where data will be copied to Next enter a name for this backup When done click the Next button He grat Fe nie At the Completing the Backup or Restore Wizard screen click the Advanced button 24 5 APPLIANZ 25 At the Type of Backup screen select the Normal backup type this is the default and click the Next button At the How to Back Up screen place a checkmark in the Verify data after backup box and click the Next button At the Backup Options screen select the Append this backup to the existing backups option and click the Next button At the When to Back Up screen select the Later option enter a name in the Job name text box and click the Set Schedule button Select the Daily option from the Schedule Task drop down a A set the start time to 8 00 PM If you would like the scheduled keen start time to be later please be aware that by default the Ap SR uama em sy ts a plian
25. kstation Template session When the user logs out of this session it is discarded and another clone is made to take its place 8 Workstation Template Configuration After you have installed the server portion of your software in the server session and installed the client portion of your software in the Workstation Template session the next step is to configure the Workstation Template to launch the client software The Workstation Template configuration program also allows you to add additional shortcuts to the Applianz Menu 8 1 Opening Template Configuration When you connect to the Workstation Template session you will typically see the Template Configuration application already running minimized in the Windows Taskbar Click the item in the Taskbar to open the application If it is not already running you can find a shortcut of the application either on the Desktop or in the Start Menu 8 2 Configuring Main Application In the Main Application tab you can configure which application will be EE automatically launched when a user connects to their session The applica Main Application File Export tion can be configured by dragging and dropping a shortcut from the Desk E top or Start Menu into the Template Configuration window It can also be Ee mg manually configured by browsing for the program you want to run SE V Enable Applianz me m y My Applica ion 16 APPLIANZ 8 3 Configuring Applianz
26. ng the Joo s menu at the top and se lecting Options In the Properties section on the left hand side of the dialog box a click the Network and Firewall entry On the right hand side place Cen a checkmark in the Enable selection of user shares box d Ree r em pais wg F rem mg eg tot of cone 1 m ern ee Drog ri pg wad wan reees On the same screen place a checkmark in the F Enstie meds sewer TOP mm Goes ous T noo Enable media server TCP dynamic port range E Enable percte agert TCP drem Got ven f nas f noa box and Enable remote agent TCP dynamic port range box For the value enter the range 21025 21050 for both lines Click the Ok button when finished to save the changes f Newser Bee beg lors UI eabasten 7 d ss day of At be Start a new backup job by clicking File at the top click new to expand the selection and then select Backup Job Wm mwane ss hehe ege uat ta Leger kt tree i M a Le zm BR sp e e Fb 26 APPLIANZ 2 At the Backup Job Properties window right click the User defined Se a PO lections entry and click User defined Selections At the bottom of the User defined Selections dialog box enter the UNC Name eee for your Applianz System The UNC name is usually SVRO0000 1 where 00000 5S m n is the serial number of your Applianz System See the System Information sheet included with your Applianz System for the serial number of your system
27. plate In the following example the font has been transferred to the shared drive N on the Applianz System 10 2 Installing The Font Connect to the Workstation Template session and click Start gt Settings gt Control Panel Double click the Fonts icon in the Control Panel Drag and drop the font into the Fonts window If you copied the font to the shared drive of the Applianz System it should be available in the Ke N drive on the Workstation Template session e A progress bar will appear indicating the installation percentage When this window closes the font is installed trating font a masino Lot Cote Tna pet een ae Cocal f 10 3 Applying The Changes After the font is installed it will not take effect for users until either the changes are applied using the Web Admin site See section 9 13 or automatically applied during the nightly maintenance cycle 23 APPLIANZ 11 Appendix A Additional Backup Solutions The following two sections describe alternative methods to backing up data from the Applianz System Applianz Technologies Inc does not provide support for these backup solutions and are offered here as a courtesy to our customers 11 1 Microsoft Backup and Restore Wizard A free solution for backing up your company s data is to use the Microsoft Backup and Restore Wizard to schedule a nightly backup The Microsoft Backup Wizard is available by default on most installs of Windows XP
28. plication directly on your computer it may be necessary to map a network drive to the Applianz Server in order for your application to work correctly It may also be useful to map a network drive to easily transfer upgrades patches and perform backups from the Applianz System 2 1 Open My Computer Double click the My Computer icon on your desktop If the My Computer icon is not present click the Start button and click the My Computer icon from there 2 2 Enter Server Name In the Adaress bar of the My Computer window enter the Windows share name of your server This can be located on the System Informa tion sheet provided with your system under Windows Share Server Please notice the two backslashes at the beginning After you have entered the address press the Enter key be My Computer File Edit View Favorites QJ Back Eis E pe Sea Address WSVRO02005 1 Example SVRO2005 1 2 3 Enter Username and Password A dialog box will appear asking you to enter a User name and Password DS for the network drive Please enter the username and password that is on Ga the System Information sheet Place a checkmark in the Remember Password box and click the Ok button If you have previously connected Connecting to Svr02005 1 to the server and a password dialog box does not appear please con User name E Appianuse H tinue to the next step Password EC J Remember my password Cancel 2 4 Map Network D
29. pplianz System If you are unsure leave the field blank APPLIANZ 1 6 Installing Applianz Client The Applianz Client is used by your workstation to connect to the Applianz System To install you will need your Applianz Product Keys provided to you either on the System Information sheet included with the Ap plianz System or in an e mail that was sent with your username and password Double click Internet Explorer or web browser of your choice Type http www applianz com client into the address bar Tee GA T je http www applianz com DownloadClient html Click the Download button that matches your operating GE Cila Cit Mimi E snavibar Taal Lalm system Windows for most users If you are using Windows Vista or Windows 7 right click on the ApplianzSetup exe in your download folder or Desktop and select the Run as administrator option For all other versions of Windows double click the installer file vou must be set up as an Administrator or Power User When the installation dialog box appears click Next to continue Wetoome fo The Appear Leef ei Setup Wired TOLL Read the End User License Agreement and place a checkmark in the the accept box to accept the terms then click the Next button em Fep zsm reg e rg d e ayal Led ro Lemne Agrement s4 1 appn ofmeta rg sr teren ach ioe Si J r emt Ge gn of e stemt ki Ae wn bee ms fe eat pg mei e erger u eed pba ent 7 kt et ro er
30. rive There should be at least two network folders listed in the window Right click on g or e the AopData folder and select Map Network Drive gn 10 APPLIANZ At the Map Network Drive window select a drive letter Map Netw xl A e SEs ee ae checkmark in the Reconnect at logon box and click the access the folder using My Computer Finish button Specify the drive letter For the connection and the Folder that you want to connect to Drive fx Folder Example server share Je Reconnect at logon Connect using 4 different user name Sign up For online storage or connect to a network server 3 Transferring Data To The Applianz System It is often necessary to transfer software upgrades patches and other types of files to the Applianz System In addition to mapping a drive to the Applianz System Applianz offers two additional methods of transferring data to your Applianz System 11 3 1 Local Drive Sharing Your local drives can be shared to the Applianz session by enabling an advanced feature of the Applianz Client This method is best for transferring small files To transfer large amounts of data please see section 3 2 To enable the Applianz Client drive sharing click Start gt Programs gt Applianz gt Advanced Configuration When the Advanced Configuration screen opens place a checkmark in the Connect drives Tiir Connect printers Dox Iw Connect dri
31. st available engineer will return your call Messages are returned in the order they are received and given priority over current incoming calls For emergency support outside of business hours please leave a message and the support engineer on call will be paged Please indicate in the message that this is an emergency 12 D APPLIANZ Printing When printing from your user session you should see a screen similar to the window on the right There are three different printers to choose from the Default Printer Choose Printer and the Applianz PDF Creator 6 5 1 Default Printer If you select Default Printer the print job will go to your local computer and automatically print on your local de fault printer 5 2 Choose Printer If you select Choose Printer the print job will go to your local computer and open a print dialog box asking which printer to send the job to Your local printers will be displayed in this dialog 5 3 Applianz PDF Creator amp print KE General Options Select Printer Add Printer Applianz PDF Choose Printer WMA EMA ai Creator Status Ready T Printtofie Preferences Location Comment Find Printer Page Range All Number of copies H Selection Current Page Pages fi F Collate Enter either a single page number or a single pi gi Bo page range For example 5 12 Cancel Apply If you select Applianz PDF Crea
32. the system The sessions with a state of Available have been started and are ready for users to log in To conserve system resources sessions in the Not Started state will automatically start as users log in 9 15 Changing Timezone Settings To change the timezone of the Applianz System and all ses sions click the System link on the menu bar at the top of the page When the System Configuration page loads click the Timezone Settings button Change Timezone Timezone GMT 06 00 Central Time c Select the timezone you want for your system and click the CHANGE Change button to save it It may take up to 10 minutes for the timezone settings to take effect in the user sessions 9 16 Changing System Name DNS Name There are typically three system names for every Applianz System One of the system names is the serial number of the system and can not be edited The other two names can be changed to any name you like if it is valid and not already in use There is a public name which resolves to the external IP address of System Name Your system can be reached atthe Internet addresses listed below You may modify these names if you would prefer to use a different one The system name should be atleast 6 characters long contain atleast one letter and may contain numbers or dashes FULLDOMAIN IP ADDRESS 02005 applianzsystem com 207 178 108 188 Remote Name k d f hi h mycompany office applianzsystem com 192 168 0
33. to confirm d Legale et w eg 9 10 Emailing Product Keys and Instructions If a user loses their product keys from the Web Admin Applianz User Configuration site you can e mail them their username and all of the product keys they are authorized to use lr nae Click the Users link on the menu bar at the top of the Dague of ee ma mre u eg mte Be reame Web Admin site Locate the user you wish to e mail the product keys to and click the Modify button This will SD mx serge ae been open the the User Configuration screen for that user Verity anret Click the Email Instructions button next to the user s e postest axing Apop ow cer hanging Gee eme mail address This automatically generates an e mail for OR TYCOMpery con the user containing their product keys and a URL to E _ aeoo an download the Applianz Client however for security rea wieder sons this does not send the user s current pass n P word f the user has lost their password it can be reset e SE using the Modify User page described in section 9 8 Zeie KE mai Wrage Sutta Ta Ioia faper es 7 teg sat 9 11 Changing Maintenance Schedule To change the maintenance schedule time of the Applianz System click the System link on the menu bar at the top of the Web Admin site When the System Configuration page loads click the Maintenance amp Backups button 20 APPLIANZ 21 The default maintenance time is 2 00 am To change the scheduled time cl
34. tor a PDF document of the print job will be transferred to your computer and you will be prompted with a dialog that allows you to open or save the document on your local hard drive Advanced Printing The following instructions are not typically needed by all users only for users with special types of printers that do not work well with the normal Applianz System printing 13 6 1 Receipt Printers Point Of Sale A Connect serial parallel ports On the user s local computer click Start gt Programs gt Applianz gt Advanced Settings Under General Settings place a checkmark in the Connect serial parallel ports box Step A must be repeated on every computer which has a receipt printer attached to it The remaining steps will only need to be completed once APPLIANZ B Download Printer Driver Connect to the Workstation Template session If your printer is a Generic Text printer then no driver download is needed skip to step C Download the printer driver to this session You can also transfer the driver by copying it to the windows share or through SFTP See section 3 If the downloaded driver is a compressed zip file extract the file and note its location before con tinuing If the driver file is an executable file exe run the installer before continuing to step C C Install Printer In the Workstation Template session click Start gt Settings gt Control Panel gt Printers and Faxes then doubl
35. vervieW ene KE ENKE KNR ENKEN KEEN REN KEREN REENEN EN 15 Tala SS SS SOM dE 15 7 2 Workstation Template SESSION ccccccecesceceeeeeeeeeeeeeeeeaeeeeeeeeeneeaeeeeennetngs 16 3 Application SESSIOM ME 16 Workstation Template Configuration css csscsssessenseeseees 16 8 1 Opening Template Configuration sxeaicscedesanicemesnutisutasleds vestabdwestennededdaneaviesisiee 16 8 2 Configuring Main E gieler RE 16 8 3 Configuring Applianz Mem 17 8 4 Saving and EIERE 17 Viacom cel ia pit eee een nee ee ee 17 Sols Logging Ils sectaaieeeacssacoevnanseaetavaensosaseasnriensacpenssesenipuisstsacmmerentarerausdsassenees 17 2 ege eut SV OI EEN 18 9 3 Change IP e el 18 Fi le Le GE 18 She Oa ele E 19 e MIG OVI a E EIRE OOE EE 19 ile ele leie RE 19 9 8 Modifying Existing A GS s sssssresnennsrnsrnrrrrsrnsrrsrrrrrrrsrrsrrrrrrrsrrsrrsreens 19 APPLIANZ APPLIANZ GES ne E 20 9 10 Emailing Product Keys and INSWUCONS icccencacscuentsncsdanseudacsarartiay ucreeerares 20 9 11 Changing Maintenance Gchecdule 20 9 12 Backup Status and Bandwidth mg 21 9 13 Applying Changes To The Admin SESSION ssssnssrssnesnsrrererrrrrerrrrrrrrens 21 9 14 Displaying Users Currently Logged Into The System cceesseesseeeeeeeeees 22 9 15 Changing Timezone Settings E 22 9 16 Changing System Name DNS Name 22 10 Installing CUSTOM Fonts sssssennnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnn n 23 TO Oe EE
36. ves Connect to console Click the Save button to enable the feature If you are connected to your session you will W need to re connect ie sl Color depth After connecting to your session open My Computer on the desktop and you should be able to see your local drives appear as network drives on the Applianz session Other A on STATION System Folder Disk From Remote Desktop Connection C on STATION System Folder Disk From Remote Desktop Connection D on STATION System Folder Disk from Remote Desktop Connection 3 2 Secure FTP Transferring large amounts of data to or from the Applianz Server can be accomplished by using a Secure FTP connection SFTP The Applianz System supports most SFTP programs however we recommend WinSCP if you do not already have a preferred SFTP program Open Internet Explorer or the web browser of your choice and enter htto www applianz com reseller in the address bar Download the WinSCP setup file from the web page and open the setup file APPLIANZ The WinSCP setup will take you through several screens for installation options For most users the default options are correct Continue clicking Next until the installation is complete The installation will install a shortcut on your desktop for WinSCP3 When WinSCP is opened it will ask for connection 2x information For the Host Name field enter the sys tem domain name from the System Information sheet provided with your system
37. z System reboots nightly at 2 00 AM If the backup is running during the system reboot then the backup will be cor rupt To change the maintenance schedule of the Applianz system please see section 9 11 of this manual When you are done with the schedule click the Ok button to continue Some computers may prompt for the password of the user enter the password for the computer that you are using Verify the data is correct on the When to Back Up screen and click the Next button to continue At the Completing the Backup or Restore Wizard screen verify the information and click the Finish button 11 2 Symantec Backup Exec Veritas Symantec Backup Exec or Veritas is a 3rd party solution created by Symantec The installation and maintenance of this software is beyond the scope of this manual however the following steps are an example of how to configure an existing installation of Veritas to backup data from the Ap plianz System For further information about setup and maintenance please see your Veritas user manual To learn more about Veritas please visit http www veritas com On your backup server open My Computer from your desktop or the Start menu Browse to the following lo een gt cation C Program Files VERITAS Backup ym a J Eis Exec NT Agents The location may vary depending on ees Slie _ r your installation of Veritas kend Copy the RAWS82 RANT32 on older versions directory S to the Applianz System
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