Ingenico Telium II iCT250 Future Proof Merchant Manual
Contents
1. Terminal is enabled 1 Credit Press 1 for a credit transaction EBT is Enabled N A 2 Debit Press 2 for a debit transaction 3 EBT Press 3 for an EBT transaction 1 Credit Select the card type for this transaction Press 1 for Credit EBT is Disabled N A 2 Debit or press 2 for Debit 1 Food Stamp Select the EBT transaction type Press 1 for Food Stamp EBT was selected EBT 2 Cash Benefit press 2 for Cash Benefit or press 3 for a balance inquiry 3 Balance Inquiry Enter Supervisor Key the Supervisor Manager Clerk Password and press Password is PWSALE Password Enter required Enter Customer Key the customer reference number and press Enter Optional Prompt CUSTRN Ref Key the Clerk Server ID and press Enter Clerks Servers are CLKPROMPT Enter Clerk Server ID enabled Add Clerk ID A new clerk server ID was entered Press the far left hot A new clerk was AUTOADDCLERK SNE key F1 for yes to add the ID or press the far right hot key entered Yes No F4 for no to reenter the ID Enter Clerk A new clerk server ID was entered key a name to associate A new clerk was AUTOADDCLERK Name with the ID and press Enter entered Enter Table No Key the Table number and press Enter Restaurant and TABLE Table is enabled Enter Invoice Key the invoice number and press Enter Invoice numbers are INVOICE Number enabled INVOICEKEY Enter Sale Key the sale amount and press Enter N A N2. Reference Press 2 to search Pre Auth transactions by the reference number 3 Clerk Press 3 to search Pre Auth transactions by the clerk server number 4 Invoice Press 4 to search Pre Auth transactions by the invoice number Acct 5454 Ref 1 Review the transaction to delete Use the scroll keys to page to each transactions Press the far right hot key F4 to select the transaction to void Press Enter Total XX XX 1 4 J Select Confirm Sale Confirm the amount to be voided Press the far left hot key F1 to accept the Amount original Pre Auth amount or the far right hot key F4 for to change the amount XX XX Accept Change Enter Sale Key the sale amount and press Enter Amount 0 00 Swipe Insert Tap Key Swipe insert tap or key the card on the terminal R O Enter Approval Key the approval code and press Enter Code Note not required on pre auth completion Captured The receipt prints and the transaction is stored in the batch Press Enter to print the customer copy Ingenico Telium CPTUO02 User Manual Transactions CONFIDENTIAL Chase Paymentech Solutions LLC CONFIDENTIAL Pre Auth Similar to an auth only transaction however a pre auth can be stored for several days and users will run a pre auth completion to close the transaction Display CO OOOO OO Idle Menu Screen Saver Retail Press 7 to initiate a Pre
3. 123456 TR Credit Sale Yes No key F4 to not include Pre auths in the search 1 All Press 1 to search all transactions in the batch 2 Reference Press 2 to search transactions by the reference number 3 Server Press 3 to search transactions by the clerk server number 4 Invoice Press 4 to search transactions by the invoice number 5 Account Press 5 to search transactions by the last 4 digits of the card number 6 Cust PO Press 6 to search transactions by the PO number 7 RRN Press 7 to search transactions by the RRN number 8 Approval Code Press 8 to search transactions by the Approval code Acct 5454 Ref 1 Review the transactions Use the scroll keys to page through each transaction Press the far right hot key F4 to select the transaction to adjust Total XX XX 1 4 U Select Printing No action July 2013 Ingenico Telium CPTUO02 User Manual 7 9 CONFIDENTIAL Chase Paymentech Solutions LLC CONFIDENTIAL Gift Card Issuance Add Value Display tion OOOO Idle Menu Screen Saver Retail Press 4 for the gift card menu Restaurant Press 5 for the gift card menu 0 Issuance Add 1 Redemption 2 Balance Inquiry 3 Add Tip Press 0 for an issuance or add value transaction Enter of Gift Cards Key the desired number of gift cards and press Enter Enter Amoun
4. R S Customer will insert their card Visa Credit Selected Verifying Card The card and terminal validate Confirm Amount XX XX Yes No The customer is prompted to confirm the sale amount Press the far left hot key F1 for Yes or the far right hot key F4 for No Enter PIN The customer enters their PIN and presses Enter Pass Terminal To Merchant Do Not Remove Card Customer hands the terminal to the merchant with the card still inserted Dialing Connecting Terminal connects to host No action Approved 123456 Press Enter Receipt prints and approval is displayed Press Enter to print the customer copy INSTRUCT CUSTOMER TO REMOVE CARD The card can now be removed from the terminal Ingenico Telium CPTUO02 User Manual Transactions CONFIDENTIAL Chase Paymentech Solutions LLC CONFIDENTIAL Return play Action OOOO Press 1 to initiate a Return Idle Menu Screen Saver Enter TYPE Password Key the appropriate password and press Enter 1 Credit Press 1 for a credit transaction 2 Debit Press 2 for a debit transaction 3 EBT Press 3 for an EBT transaction Enter Sale Key the amount of the return and press Enter Amount 0 00 Swipe Insert Tap Key Swipe insert tap or key the card on the terminal R S Captured The receipt prints and the
5. A Amount 0 00 Pass Terminal Pass the terminal to customer for card entry EMV or Pass PASSTERMINAL July 2013 Ingenico Telium CPTUO2 User Manual 7 1 CONFIDENTIAL Chase Paymentech Solutions LLC CONFIDENTIAL Display a ee E Swipe Insert Tap Key R S Swipe insert tap or key the card on the terminal XX XX Other far left hot key F1 for tip option 1 press the center hot key F2 or press the far right hot key F4 to enter another amount AmEx Corporate Confirm whether the Amex card is a corporate card or not Amex Corp card was AXPROMPT Card Press the far left hot key F1 for Yes or press the far right swiped Yes No hot key F4 for no CASH BACK The customer is prompted for cash back Press the far left Customer Prompt CASHBACK hot key F1 for Yes or press the far right hot key F4 for Yes No no 1 SXX XX Select a cash back amount by pressing 1 2 or 3 Press Customer Prompt CASHBACKAMT1 3 2 SXX XX 4 to enter another amount 3 SXX XX 4 Other Enter CASH BACK Key the cash back amount desired and press Enter Customer Prompt N A Amount customer selected 0 00 4 Other Sale SXX XX Confirm the Sale and Cash Back amounts Press the far left Customer must N A CASH BACK SXX XX hot key F1 to accept or press the far right hot key F4 for confirm the new Total SXX XX change the amount total Accept
6. Balance Inquiry 3 Add Tip Press 1 for a Redemption Enter Amount 0 00 Key the transaction amount and press Enter Swipe Key Card Swipe or key the card Dialing Connecting Terminal connects to host No action Approved 123456 Press Enter Receipt prints and approval is displayed Press Enter to print the customer copy 7 10 Ingenico Telium CPTUO02 User Manual Transactions CONFIDENTIAL Chase Paymentech Solutions LLC CONFIDENTIAL Balance Inquiry play tion Idle Menu Screen Saver Retail Press 4 for the gift card menu Restaurant Press 5 for the gift card menu 0 Issuance Add 1 Redemption 2 Balance Inquiry Press 2 for a Balance Inquiry Press Enter 3 Add Tip Swipe Key Card Swipe or key the card Dialing Connecting Terminal connects to host No action Approved Receipt prints and approval is displayed Press Enter to print the customer copy Force Issuance Display Ct OOOO OO Idle Menu Screen Saver Retail Press 4 for the gift card menu Restaurant Press 5 for the gift card menu 0 Issuance Add 1 Redemption 2 Balance Inquiry 3 Add Tip Press 5 for Force Issuance Enter Amount Key the transaction amount and press Enter 3 Cash Comp 0 00 Swipe Key Card
7. CARD DEVICE NOT A peripheral was attached that the terminal Use only a supported peripheral device RECOGNIZED or application does not recognize DOES NOT MATCH When changing a password the 2 entry Retry with the correct password PRESS ENTER or confirmation entry of the password does not match the initial password entered DUPLICATE ADMIN The Admin username entered already Enter a new admin username NAME exists on the terminal PRESS ENTER DUPLICATE CLERK The clerk server ID being added already Use a new clerk server ID or delete the ID exists on the terminal conflicting ID before adding DUPLICATE The invoice number entered already exists Use an invoice number not previously used INVOICE in the batch DUPLICATE A transaction with the same card number Press the far left hot key F1 to accept the TRANSACTION and same amount already exists in the transaction or the far right hot key F4 to cancel ACCEPT CANCEL batch the transaction EMV KEY UPDATE A comm error occurred while performing an Check the connection and retry COMM ERROR EMV chip card key update PRESS OK ERR INVALID An invalid password was entered Enter the correct password PASSWORD ERROR BATCH User attempted to access a batch in history Enter a valid batch number from one of the last that does not exist 30 batches FAILURE ON ALL Primary and backup communications have Check connections and retry COMM MODES failed FEATURE DISABLED User attempted to acces
8. NOT ALLOWED Fallback to swipe is not supported REMOVE CARD CARD BLOCKED The chip card is blocked This could result Remove card Try a different card REMOVED CARD from too many PIN tries CARD NOT SUPPORTED The chip card type inserted is not enabled Swipe or key the card SWIPE ALLOWED on the terminal Fallback to swipe is REMOVE CARD supported January 2013 Ingenico Telium CPTUO02 User Manual 9 1 CONFIDENTIAL Chase Paymentech Solutions LLC CONFIDENTIAL Error I Explanation Action CARD REMOVED PRESS The chip card was removed during the Restart the transaction CANCEL transaction The transaction is cancelled If the an approval was received from the host the transaction will be automatically reversed CANNOT SETTLE Attempted to settle with unadjusted tips in Update the unadjusted tip transactions or WITH UNADJ TIPS the batch disable the unadjusted tip parameter CARD NOT ALLOWED The terminal is not configured for the card Retry with a different card type CARD READ ERROR Card swipe did not read correctly Retry the card swipe If problem persists key the card CHECK LINE AND No dial tone when terminal attempted to Check the analog telephone line PRESS ENTER dial out CLERK ID A new clerk was being added during a Add a new clerk server ID or reattempt with an NOT ADDED transaction however the user did not existing ID confirm the id DECLINED The Host or card declined the transaction Remove card Try a different card REMOVE
9. See i Ethernet connect the Ethernet April 2012 Ingenico Telium CPTUO02 User Manual 2 2 CONFIDENTIAL Chase Paymentech Solutions LLC CONFIDENTIAL 4 Securing the Magic Box Securing the Magic Box in a nearby location will reduce stress on the device and cable prevent unintentional disconnection and organize the work area Below are some examples of ways to secure the Magic Box CA P a Ge ate el ele 9 0 2 aree 9 RES os tte el Note Secure the Magic Box in a location which is accessible for future troubleshooting 5 Connect the power adapter to a nearby outlet April 2012 Ingenico Teltum CPTUO2 User Manual 2 3 CONFIDENTIAL Chase Paymentech Solutions LLC CONFIDENTIAL Connecting a PIN pad The iPP320 and iPP220 PIN pads are available as a customer facing PIN entry and or card reader device Both the iPP320 and iPP220 connect to the USB port on the bottom of the terminal WARNING Unplug the power from the terminal before connecting a PIN pad 1 Open the Cable Cover see above 2 Connect the USB PIN pad cable Connect the PIN pad cable to the USB Host port on the bottom of the terminal 3 Remove one of the caps from the Magic Box cable to insert to accommodate the additional PIN pad cable With the power disconnected use scissors to remove one of the rubber caps from the Magic Box 4 Reattach the cable cover and reconnect the power to the device iCT22
10. Swipe or key the card Enter Approval Key the approval code and press Enter Code 1 Credit Press 1 for the issuance payment type as credit 2 Debit Press 2 for the issuance payment type as debit Press 3 for the issuance payment type as cash comp Note Debit will only be an option when debit is enabled on the terminal Dialing Connecting Terminal connects to host No action Approved 123456 Press Enter Receipt prints and approval is displayed Press Enter to print the customer copy July 2013 Ingenico Telium CPTUO2 User Manual 7 11 CONFIDENTIAL Chase Paymentech Solutions LLC CONFIDENTIAL Force Redemption play tion Idle Menu Screen Saver Retail Press 4 for the gift card menu Restaurant Press 5 for the gift card menu 0 Issuance Add 1 Redemption 2 Balance Inquiry 3 Add Tip Press 6 for Force Redemption Enter Amount Key the transaction amount and press Enter 0 00 Swipe Key Card Swipe or key the card Enter Approval Key the approval code and press Enter Code Dialing Connecting Terminal connects to host No action Approved 123456 Press Enter Receipt prints and approval is displayed Press Enter to print the customer copy Activation play tion Idle Menu Screen Saver Retail Press 4 for the gift card men
11. entered for the host phone number The chip card PIN try counter has only 1 Cardholder will need to reattempt the correct PIN entry attempt remaining If the next PIN PIN or contact their issuer entry attempt is invalid the card may be PIN LAST CHANCE PRESS OK blocked PIN TOO SHORT The cardholder entered less than 4 digits Reattempt using the correct PIN for the PIN PIN TRIES EXCEEDED The chip card has recorded too many Try another card invalid PIN entry attempts The card may be blocked PINPAD The external PIN pad is not connected or Verify PIN pad connection and PIN pad type OUT OF ORDER the PIN pad type is not set correctly settings PIN PAD NOT The PIN entry device is not injected with Device must be sent to injection facility INJECTED keys PLEASE START The chip card was inserted before a Remove the card and initiate the transaction FROM MENU transaction was initiated from the menu REMOVE CARD PRE AUTH LIMIT REACHED POST The batch limit of 100 pre auth transactions Perform pre auth completions of open pre has been reached auths or void the transactions OR VOID PRE AUTHS TO OPEN MORE PRE AUTH EXISTING User is attempting to edit merchant settings Perform pre auth completions of open pre while there are pre auth transactions in the auths or void the transactions prior to editing terminal merchant settings SYSTEM PROBLEM Device tamper error Device could have Terminal must be replace
12. menu Sex 1 Open Press 1 for an Open Tab transaction 2 Close 3 Force 4 Delete Enter Tab Key the amount of the tab and press Enter Amount 0 00 Swipe Insert Tap Key Swipe insert tap or key the card on the terminal R SS Dialing Connecting Terminal connects to host No action Approved 123456 Press Enter Receipt prints and approval is displayed Press Enter to print the Customer copy Close Tab Display So __ Ctionn OOOO OO Idle Menu Screen Saver Press 2 for the Tab menu Auth 123456 TR Credit Sale 1 Open Press 2 to close a tab 2 Close 3 Force 4 Delete 1 All Press 1 to search all tab transactions in the batch 2 Reference Press 2 to search tab transactions by the reference number 3 Server Press 3 to search tab transactions by the clerk server number 4 Invoice Press 4 to search tab transactions by the invoice number 5 Account Press 5 to search tab transactions by the last 4 digits of the card number 6 Cust PO Press 6 to search tab transactions by the PO number 7 RRN Press 7 to search tab transactions by the RRN number 8 Approval Code Press 8 to search tab transactions by the Approval code Acct 5454 Ref 1 Review the transaction to delete Use the scroll keys to page to each transactions Press the far right hot k
13. of N A SXX XX the amount due and press Enter the transaction total AMOUNT DUE was approved SX XX Press Enter July 2013 Ingenico Teltum CPTUO2 User Manual 7 3 CONFIDENTIAL Chase Paymentech Solutions LLC CONFIDENTIAL Sale Sale Display tion OOOO OO Idle Menu Screen Saver Swipe the card or press 0 to initiate a sale S 1 Credit Press 1 for a credit transaction 2 Debit Press 2 for a debit transaction 3 EBT Press 8 for an EBT transaction Enter Sale Key the amount of the sale and press Enter Amount Note For Comm cards Tax should be already included in the sale amount 0 00 entered Swipe Insert Tap Key Swipe insert tap or key the card on the terminal R SS Dialing Connecting Terminal connects to host No action Approved 123456 Press Enter Receipt prints and approval is displayed Press Enter to print the Customer copy Sale Chip Card Display PCO OOOO O Idle Menu Screen Saver Press 0 to initiate a sale Amount 0 00 1 Credit Press 1 for a credit transaction 2 Debit 3 EBT Enter Sale Key the amount of the sale and press Enter Note For Comm cards Tax should be already included in the sale amount entered Pass Terminal To Customer Hand the terminal to the customer for card entry Swipe Insert Tap Key
14. 0 Example iCT320 Example ey ee EGE NENE OisnD Terere See eee re OJN SSW April 2012 Ingenico Telium CPTU02 User Manual 2 4 CONFIDENTIAL Chase Paymentech Solutions LLC CONFIDENTIAL Installing Paper Open the paper compartment by lifting the paper cover on the rear of the terminal Place the roll of paper in the compartment with a small amount of paper pulled out of the compartment then close the paper cover lid Note Press and hold the yellow lt key to feed paper April 2012 Ingenico Teltum CPTUO2 User Manual 2 5 CONFIDENTIAL Chase Paymentech Solutions LLC CONFIDENTIAL Transactions Transaction Overview Every transaction Sale Refund Void may or may not present prompts the same depending on the terminal settings the industry setting retail vs restaurant the card being presented or the method by which the card was entered Below outlines the prompts that could be presented to a user Each prompt below is shown as it would on the terminal Display with the expected Action a user should expect to take Also provided is Why the prompt is being presented The information contained in the Setting column is so the Help Desk can reference the information during a software download Display SS ee E Idle Menu Screen Saver Swipe the card or press 0 to initiate a sale To Customer
15. Auth Restaurant Press 8 to initiate a Pre Auth Enter Sale Key the sale amount and press Enter Amount 0 00 Swipe Insert Tap Key Swipe insert tap or key the card on the terminal IN S Dialing Connecting Terminal connects to host No action Approved 123456 Press Enter Receipt prints and approval is displayed Press Enter to print the customer copy EBT Balance Inquiry Display PS __ Otion OOOO OO Idle Menu Screen Saver Press 0 to initiate a Sale 1 Credit 2 Debit 3 EBT Press 3 for an EBT transaction 1 Food Stamp 2 Cash Benefit 3 Balance Inquiry Press 3 for an EBT balance inquiry 1 Food Stamp 2 Cash Benefit Press 1 for a Food Stamp inquiry Press 2 for a Cash Benefit inquiry Swipe Insert Or Key Card Swipe or key the card on the terminal Enter PIN Customer keys PIN number on the terminal or PINpad and presses Enter Dialing Connecting Terminal connects to host No action Approved 123456 Press Enter Receipt prints and approval is displayed Press Enter to print the customer copy July 2013 Ingenico Telium CPTUO2 User Manual 7 7 CONFIDENTIAL Chase Paymentech Solutions LLC CONFIDENTIAL Open Tab play tion OOOO Idle Menu Screen Saver Press 2 for the Tab
16. Change Tip Required The customer is prompted to enter a tip Press the far left Customer Prompt TIP hot key F1 for Yes or press the far right hot key F4 for Yes No no Choose Tip Amount The customer is prompted to enter a tip amount Press the Customer Prompt TIP Pass Terminal To Merchant Customer passes the terminal to the merchant to complete the transaction Customer prompts are completed PASSTERMINAL Pass Terminal Customer hands the terminal to the merchant with the card EMV Chip N A To Merchant still inserted transaction in Do Not Remove Card progress Key the V Code from the card and press Enter Manually Entered N A Enter V CODE Card Card Present Confirm if card is present Press the far left hot key F1 for Manually Entered N A Yes or press the far right hot key F4 for no Card Yes No 1 Mail Order Press 1 for a Mail Order sale Manually Entered MOTO 2 Phone Order Press 2 for a Phone Order sale Card Not Present 3 eCommerce Press 3 for an eCommerce sale Software Confirm the order is generate over other software Press eCommerce was ECOMM the far left hot key F1 for Yes or press the far right hot key selected Yes No F4 for no Enter Order Number Key the order number and press Enter Mail Order N A Enter Ship to Key the shipping Zip Code and press Enter Amex Purchase card N A Postal Zip Code transa
17. Ingenico iC T250 Future Proof Terminal Merchant Manual for CPTU02 Application JULY 2013 CHASE O Paymentech CHASE PAYMENTECH SOLUTIONS MAKES NO WARRANTY OF ANY KIND EITHER EXPRESSED OR IMPLIED WITH REGARD TO THIS MATERIAL INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR ANY PARTICULAR PURPOSE Chase Paymentech Solutions shall not be liable for errors contained herein or for incidental consequential damages in connection with the furnishing performance or use of this material The information contained in this document is subject to change without notice Unless specifically noted all company and or product names street addresses telephone numbers and persons referred to within this document either as a whole or in part are completely fictional and are designed solely as examples to illustrate the text This document contains proprietary information which is protected by copyright All rights are reserved No part of this document may be photocopied reproduced or translated to another language without the prior written consent of Chase Paymentech Solutions Copyright 2001 2013 Chase Paymentech Solutions LLC Chase Paymentech Solutions LLC 14221 Dallas Parkway Building Two Dallas Texas 75254 800 824 4313 DISCLAIMER STATEMENT The information described in this document is believed to be accurate and reliable Much care has been taken in its preparati
18. ase Order number and press Enter Enter RRN Key the desired transaction RRN number and press Enter Enter Approval Code Key the transaction Approval code and press Enter July 2013 Ingenico Telium CPTUO02 User Manual 7 5 CONFIDENTIAL Chase Paymentech Solutions LLC CONFIDENTIAL play Action OOOO Ref 1 Auth 123456 Acct 5454 TR Credit Sale Review the transaction to delete Use the scroll keys to page to each transactions Press the far right hot key F4 to select the transaction to void Total XX XX 1 4 Il Select Confirm Void Confirm the amount to be voided Press the far left hot key F1 for Yes or the far XX XX right hot key F4 for No Yes No Dialing Connecting Terminal connects to host No action Approved 123456 Press Enter Receipt prints and approval is displayed Press Enter to print the customer copy Force Pre Auth Completion Display Sst OOOO OO Idle Menu Screen Saver Retail Press 3 to initiate a force transaction Restaurant Press 4 to initiate a force transaction 1 Credit 2 Pre Auth Completion 3 EBT Press 1 to force a credit transaction Press 2 to run a pre auth completion Press 3 to process an EBT transaction Auth 123456 TR Credit Sale 1 All Press 1 to search all the Pre Auth transactions in the batch 2
19. cannot complete NO RECORDS FOUND User attempted to display or print a report Verify the search criteria being used Verify if however no transactions have been run for there have been transactions of this type run this report or the search criteria is not valid NOT PROCESSED An error occurred while the chip card was Swipe or key the card SWIPE ALLOWED being read Fallback is supported REMOVE CARD NOT PROCESSED An error occurred while the chip card was Try another card SWIPE NOT ALLOW being read Fallback is not supported REMOVE CARD OUT OF BALANCE The settlement total entered by the user Compare and verify transactions on the detail CHECK DETAIL does not match the total in the batch report REPORT OUT OF PAPER The terminal is out of paper the paper is Reload paper and close cover not loaded correctly or the paper cover is open PASSWORD More than 4 attempts have been made to The admin will be locked out for 30 min LOCKED OUT enter the admin password with an incorrect Another admin user can reset the username PRESS ENTER password and password January 2013 Ingenico Telium CPTUO02 User Manual 9 3 CONFIDENTIAL Chase Paymentech Solutions LLC CONFIDENTIAL Error I Explanation Action DO MANUAL DL however the download URLs or Ports are empty PHONE NUMBER An attempt to perform a dial transaction Enter a host phone number or confirm that dial FIELDS EMPTY was made however there is no value up is the intended comm type
20. ction Enter Expiration Key the card expiration date and press Enter Manually Entered N A Date MMYY Card Enter Key the cardholder ZIP code and press Enter Manually Entered PCODEONSWIPE ZIP Postal Code Card Not Present BIN RANGES 7 2 Ingenico Telium CPTUO02 User Manual Transactions CONFIDENTIAL Chase Paymentech Solutions LLC CONFIDENTIAL Display Po Action Why __Setting Enter Transaction Key the Gift Card Transaction reference number and press Gift Card GCTRN Ref Enter Transaction is enabled Enter Last 4 Key the last four digits of the card and press Enter Card verification for FRAUD Digits of Card Fraud control is enabled Terminal connects to host No action N A N A Dialing Connecting Enter Customer Key the customer purchase order PO number and press Commercial or N A PO Number Enter Purchase Card Note This appears prior to Dial Connecting during Amex Purchase card transactions Enter Key the Tax amount included in the sales total and press Commercial or N A Tax Amount Enter Purchase Card 0 00 Tax Exempt Key the Tax amount included in the sales total and press Commercial or N A Enter Purchase Card Yes No Approved 123456 Receipt prints and approval is displayed Press N A N A Press Enter Enter to print the Customer copy Approved The transaction amount was partially approved Confirm Only a portion
21. d ALERT IRRUPTION been exposed to electro static discharge voltage fluctuations or high temperatures SYSTEM PROBLEM There are no parameters in the terminal or Perform a partial download CALL HELP DESK the parameters are not valid TAP FAILED A contactless chip card was tapped Insert the card PLEASE INSERT however the amount is over the contactless OR SWIPE CARD transaction limit TAP FAILED The contactless card was tapped too Retry card tap PLEASE RETRY quickly or incorrectly read TIMEOUT The transaction has reached the timeout Remove the card REMOVE CARD limit TRANSACTION The connection to the host failed Confirm connectivity and retry FAILED TRANSACTION NOT An adjustment transactions is being Chip transactions cannot be adjusted ALLOWED attempted on a chip card transaction UNREC CARD The cardholder is using an unrecognized Use an accepted gift card gift card USER ABORTED The cardholder has pressed cancel Retry the transaction WARNING FOR CHANGE Changes such as PIN pad settings require No Action TO TAKE EFFECT a device reboot TERMINAL WILL REBOOT 5 4 Ingenico Telium CPTUO2 User Manual Error Messages CONFIDENTIAL Chase Paymentech Solutions LLC CONFIDENTIAL
22. ey F4 to select the transaction to void Total XX XX 1 4 U Select Use Same Card Press the far left hot key F1 for Yes to use the same card or the far right hot key Yes No F4 for No to process to a new card Close Tab Amount Press the far left hot key F1 to close the tab for the original amount or use the XX XX same card or the far right hot key F4 for No to process to a new card Accept Change Enter Tab Key the amount of the tab and press Enter Amount Swipe Insert Tap Key Swipe insert tap or key the card on the terminal R dS Captured Receipt prints and approval is displayed Press Enter to print the Customer copy 7 8 Ingenico Telium CPTUO02 User Manual Transactions CONFIDENTIAL Chase Paymentech Solutions LLC CONFIDENTIAL Tip Adjust play Pion Idle Menu Screen Saver Retail Press 5 to initiate a tip adjustment Restaurant Press 6 to initiate a tip adjustment Auth 123456 TR Credit Sale 1 All Press 1 to search all transactions in the batch 2 Reference Press 2 to search transactions by the reference number 3 Server Press 3 to search transactions by the clerk server number 4 Invoice Press 4 to search transactions by the invoice number 5 Account Press 5 to search transactions by the last 4 digits of the card number 6 Cust PO Press 6 to search transactions b
23. ns The first application the application or try another card PLEASE RE SELECT cardholder selected was not processed APPLICATION The chip card entered is not supported by Swipe or key the card NOT SUPPORTED the terminal Fallback to swipe is SWIPE ALLOWED supported REMOVE CARD APPLICATION The chip card entered is not supported by Remove card Try a different card NOT SUPPORTED the terminal Fallback to swipe is not SWIPE NOT ALLOWED supported REMOVE CARD BATCH EMPTY No transactions are stored in the batch Retry the action when transactions are in the batch BATCH FULL The batch transaction amount limit has Settle the batch SETTLE BATCH been reached No more transactions can be processed BATCH LIMIT The batch limit has been reached No more Settle the batch REACHED transactions can be processed SETTLE BATCH BATCH NEAR MAX The batch is within 5 of the maximum Settle the batch SETTLE BATCH allowed transactions or transaction total CANCELLED A chip card transaction has been cancelled Remove card REMOVE CARD CAN T READ CHIP The terminal has received an approval from Remove card REMOVE CARD the host but the terminal cannot communicate the transaction to the chip card CAN T READ CHIP The chip card entered is not readable Swipe or key the card SWIPE ALLOWED Fallback to swipe is supported REMOVE CARD CAN T READ CHIP The chip card entered is not readable Remove card Try a different card SWIPE
24. on however no responsibility financial or otherwise is accepted for any consequences arising out of the use or misuse of this material Installation Unpacking the Terminal The iCT250 Terminal is shipped with the following items e iCT250 Terminal Paper roll Magic Box with attached cables Telephone cable 2 Piece power adapter with power cord An Ingenico installation guide April 2012 Ingenico Telium CPTU02 User Manual 2 1 CONFIDENTIAL Chase Paymentech Solutions LLC CONFIDENTIAL Connecting Power amp Comms Magic Box 1 Opening the Cable Cover Unclip the cover by pushing the two clips simultaneously Then lift the cover up and to the rear of the terminal 2 Connect the Magic Box to the Terminal Attach the cable from the Magic Box to the comm ports located at the bottom of the device Replace the cable cover once connections are in place Serial Link RS232 USB Slave Telephone Ethernet Link USB Host Power Supply Second Serial Link RS232 Optional 3 Connect Power Phone and Internet Cables Power Connect the power cord from Phone Line connect the phone the power adapter to the power port on line from the wall jack to the phone port the Magic Box lightning bolt symbol RS232 not supported Connect a RS232 capable device such as a PIN pad ECR or card reader to the RS232 comm port cable from the switch or other internet access point to the ETH port see
25. s a disabled Add the feature via a download where feature applicable INCORRECT PIN The chip card determined the PIN entered Enter the correct PIN is incorrect If the PIN try counter is 1 the message PIN LAST CHANCE is displayed INSERT CARD IN CHIP A chip capable card was swiped on the Insert the card into the card reader READER terminal INSERT CARD INTO A chip capable card was swiped on the PIN Insert the card into the card reader PINPAD READER pad INVALID CARD The incorrect last 4 digits of the card were Retry the entry or try a new card XXXX entered 5 2 Ingenico Telium CPTUO02 User Manual Error Messages CONFIDENTIAL Chase Paymentech Solutions LLC CONFIDENTIAL Error Explanation Action INVALID ewe ID Teena erered caes ae clerk server ID entered does not exist a Se ID or setup a new ID in a terminal C DATE INVALID DATE The date entered is not an acceptable date date entered is not an acceptable date Check the date format DDMMYY date format DDMMYY INVALID PASSWORD The password entered does not meet Key a different password with at least 7 digits PRESS ENTER requirements and 1 aloha and 1 numeric character INVALID TAX AMOUNT The tax amount entered is outside of the The amount must be within 1 22 of the valid tax amount range sale amount INVALID TIME The time entered is not an acceptable time Check the time format HHMM INVALID USER An invalid admin user name was en
26. t Key the amount to add to the gift card s and press Enter 3 Cash Comp 0 00 Swipe Key Card Swipe or Key the card on the terminal 1 Credit Press 1 for the issuance payment type as credit 2 Debit Press 2 for the issuance payment type as debit Press 3 for the issuance payment type as cash comp Note Debit will only be an option when debit is enabled on the terminal Dialing Connecting Terminal connects to host No action Approved 123456 Press Enter Receipt prints and approval is displayed Press Enter to print the customer copy GC Cards Entered 1 Total Cards X Ok Cancel If issuing or adding value to more than 1 card press the far left hot key F1 for Ok to continue to next card or press the far right hot key F4 to cancel processing more cards Swipe Key Card Swipe the next card to issue add value Approved 123456 Press Enter Receipt prints and approval is displayed Press Enter to print the customer copy Amount Due XX XX Press Enter To Continue The amount due is displayed press Enter to start the next transaction if Credit or Debit was selected as the payment type Redemption Display ee Acton OOOO Idle Menu Screen Saver Swipe the card or Retail Press 4 for the gift card menu Restaurant Press 5 for the gift card menu 0 Issuance Add 1 Redemption 2
27. tered Key the correct admin name LINE BUSY Terminal attempted to dial out but the line Check the line and retry was busy LOST Terminal was disconnected from the host Check the line and retry COMMUNICATION before transaction was complete WITH HOST MANUALLY KEY CARD After 3 consecutive bad card swipes Attempt a manual card entry MAX NUMBER OF User is attempting to add more than the Delete existing clerks servers prior to adding CLERKS EXCEEDED max allowed clerks servers The max is any new IDs 100 MERCHANT SETUP Transaction was attempted when there was Ensure a merchant name MID BID and TID INCOMPLETE merchant information missing from the are configured terminal MUST SETTLE BATCH A function is being attempted that requires Re try batch settlement If problem persists an empty batch to take effect Or a previous delete the batch attempt to settle the batch failed NETWORK ERROR An attempt to connect over TCP IP failed Terminal automatically switches over to TRYING SECONDARY secondary comm mode COM MODE NO ANSWER An attempt to connect to the host was Check the connection settings and numbers made however there was no answer then retry the transaction NO DIAL TONE Terminal attempted to dial out however it Check the line for a dial tone then retry the cannot detect a dial tone transaction NO MID The terminal is not programmed with a valid Check the configuration of the MID TID MID The function being attempted
28. transaction is stored in the batch Press Enter to print the customer copy Press Enter Void Display tion OOOO OO Idle Menu Screen Saver Retail Press 2 to initiate a void Restaurant Press 3 to initiate a void Void Pre Auth Press the far left hot key F1 for Yes to void an open pre auth or the far right hot 2 Reference 3 Clerk Server Yes No key F4 for No Note This prompt appears even when there are no open pre auth transactions 1 All Press 1 to search all the transactions in the batch Press 2 to search transactions by the reference number Press 3 to search transactions by the clerk server number 8 Approval Code 4 Invoice Press 4 to search transactions by the invoice number 5 Account Press 5 to search transactions by the last 4 digits of the card number 6 Cust PO Press 6 to search transactions by the PO number 7 RRN Press 7 to search transactions by the RRN number Press 8 to search transactions by the Approval code Enter Reference Number Key the desired reference number and press Enter Enter Clerk ID Key the clerk server ID and press Enter Enter Invoice Number Key the desired invoice number and press Enter Enter Last 4 Digits of Card or Swipe Card Key the last 4 digits or swipe the card and press Enter Enter Customer PO Number Key the Purch
29. u Restaurant Press 5 for the gift card menu 0 Issuance Add 1 Redemption 2 Balance Inquiry Press 7 for Activation 3 Cash Comp 3 Add Tip Enter of Key the desired number of gift cards and press Enter Gift Cards Enter Amount Key the amount to add to the gift card s and press Enter 0 00 Swipe Key Card Swipe or Key the card on the terminal 1 Credit Press 1 for the issuance payment type as credit 2 Debit Press 2 for the issuance payment type as debit Press 3 for the issuance payment type as cash comp Note Debit will only be an option when debit is enabled on the terminal Dialing Connecting Terminal connects to host No action Approved 123456 Press Enter Receipt prints and approval is displayed Press Enter to print the customer copy 7 12 Ingenico Telium CPTUO2 User Manual Transactions CONFIDENTIAL Chase Paymentech Solutions LLC CONFIDENTIAL Error Messages Application Error Messages Explanation Action APPLICATION BLOCKED All the applications on a chip card are Remove Card Try a different card REMOVE CARD blocked Fallback to swipe is not permitted APPLICATION NOT The transaction amount exceeds the limit Swipe or key the card SUPPORTED for the card type APPLICATION NOT The chip card supports multiple Cardholder should select a different card SUPPORTED applicatio
30. y the PO number 7 RRN Press 7 to search transactions by the RRN number 8 Approval Code Press 8 to search transactions by the Approval code Acct 5454 Ref 1 Review the transactions Use the scroll keys to page to each transactions Press the far right hot key F4 to select the transaction to adjust Total XX XX 1 4 Il Select Enter Tip Key the tip amount and press Enter Amount 0 00 Sale XX XX Press the far left hot key F1 to accept the tip and total or the far right hot key F4 Tip X XX to change the tip amount Total XX XX Accept Change Captured Receipt prints if enabled and approval is displayed Adjust Another Press the far left hot key F1 to adjust another transaction or the far right hot key Yes No F4 to return to the main menu Reprint Display o_o OOOO Idle Menu Screen Saver Retail Press 9 to reprint a receipt Restaurant Press Enter and scroll to Reprint from the main menu 1 Last Receipt 2 Search Press 1 to print the last receipt Press 2 to search for the transaction to reprint 1 Merchant Copy 2 Customer Copy 3 Both Press 1 to print the merchant copy Press 2 to print the customer copy Press 3 to print both merchant and customer copies Reprint Pre Auth Press the far left hot key F1 to include Pre auths in the search or the far right hot Auth
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