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ETOGUIDE - TrustedPartner

1. ccsssssseeeececccccccceseeseeeeeeeeeeeseeeeeeeeeecesseeeas 49 EEEa E E E A E A E E A 51 Updated May 26 2011 This page intentionally left blank Updated May 26 2011 INTRODUCTION From 2002 to 2008 Parent Education was provided to our community by Parent Educators through the Parenting Center at Children s Services Council CSC as well as other parenting programs delivered by other organizations in our community Since that time there has not been a coordinated effort to ensure the delivery of curricula and content is consistent throughout our community Since the elimination of the Parenting Center CSC had not identified a particular parenting program that we felt would most appropriately address our sentinel outcomes In the last quarter of 2005 CSC established an Evidence Based Committee that investigated and continues investigating various evidence based programs that meet the mission vision and goals of CSC During the same time period CSC was further developing its Early Childhood System of Care and established the need for a well coordinated service delivery system for parent education and support In CSC s search for Evidence Based Programs EBP Positive Parenting Program Triple P was identified as a program that would meet our needs This effective parenting program implemented with fidelity will support CSC and the community in achieving CSC s sentinel outcomes of reducing child abuse and neglect a
2. Add Group page Welcome Betty Scott CSC Triple P CSC Level 4 Group Change Program New To Do List Messages My Favorites My Dashboard CSC Level 4 Group f Search Manage Groups Add Group gt Participants gt Record Efforts Crown SSS C Disabled Start Date Apr z 4 2011 z O Set All Individual Members Group Start Date Equal to Date Above End Date Month Day vear O Group Description Uses Scheduling J gt Entities gt Reports ARE agg 8 3 teed eal e a v e Enter a group name that will help you distinguish between multiple groups e Enter Start Date which cannot be postdated e Be sure to check the box set all individual members group starts dates equal to date above e Itis notrecommend entering an end date at this time the group will not be available for recording efforts after its end date INCLUDING FOR BACK DATA ENTRY You should enter the end date after the group has completed and information for all group members has been entered 35 Monday Apr 4 2011 gt Participant History gt Program Administration Group Description is the location where the group sessions will be held for example the name of the child care center if the group is conducted in child care center e Click Submit This brings you to the Manage Groups screen where you add the participants to your group Messages My Favori
3. Navigating ETO Searching ETO Data Entry Reports Wizards amp Feeder Tables Manage Enterprise Specific Features Additional Product Modules Full Feature List Sitemap Recent site activity ETO Administrator Training Events Free Web Based Trainings X il Watch a recorded training RSVP for an online event HEALTHY BEGINNINGS PROVIDERS RECORDING CONTACTS FOR TRIPLE P SERVICES ONLY When recording the first Triple P session with a HB client the appropriate Triple P code shall be recorded in FOCIS After recording the appropriate level in FOCIS other Triple P activities shall be recorded in ETO e Document attempts to contact the client in FOCIS prior to enrolling the client in the ETO database e If contact is never made with the client indicate attempts to contact in FOCIS but DO NOT enter client information in ETO e Once contact has been made follow instructions under Participant Search section to ensure client does not already exist in ETO e If client is not found follow instructions for Adding a Participant e Document all Triple P activities in ETO RECORDING CONTACTS TRIPLE P SERVICES OFFERED IN CONJUNCTION WITH HB SERVICES When recording the first Triple P session with a HB client the appropriate Triple P code shall be recorded in FOCIS After recording the appropriate level in FOCIS other Triple P activities shall be recorded in ETO e Document attempts to contact the client in FOCIS prior
4. Check the box next to staff Caseloads in the ETO Parts Catalog Click Add Click Done Editing My Dashboard Qs Add ETO Parts Reset to Default ETopatscatslog r PA My Caseload No records to display ETO Part Catalog 10 Disabled ETO Parts 0 ETO Part Catalog C Action Links oO My Caseload O Query Wizard ETO Part Cl Recent Assessments C Recent Efforts Pn TT iAdd an ETO Part iito this Zone by dropping it here or clicking Add ETO Parts above MA EEE biol Sara pss ij My Recent Efforts 1 Filter by Point of Service u No Filter C Recent Participants o Report Cl Search C SharePoint List E staff Caseloads Fy i tr Take Action Pointof Participant s Program Date of Add JI ciose i pa i Recent Triple P Mary Fake CSC Level 3 1 13 2011 Participants Sessions Primary Care Triple P Mary Fake CSC Level 4 1 11 2011 Name Sessions Standard Mary Fake New e To add staff members to Staff Caseloads click the Add button My Dashboard 4 Staff Caseloads Take Action Staff Ge Edit Beth Halleck 2 Edit Betty Scott RS My Caseload No records to display a Dashboard Search My Recent Efforts a O Take Action Point of Service Participant s Program Date of Contact Triple P Sessions Mary Fake CSC Level 3 Primary Care 1 13 2011
5. Click Record Effort or click Save amp Record Similar Effort if you have held several group sessions and want to record multiple efforts for that group After a Group Effort has been completed it will not appear on My Dasboard but will appear on the individual s dashboard Record Multiple Participant Efforts Group ABCD Contact Location Method Select ow Date of Contact Oct Mi 19 M 2010 w Date of Next Contact Month Day M vear M 1 7 30 90 z L2 Selected Individual Session Summary working on Selects OO x AM Triple P Sessions AM Time Spent on Contact minutes Group Members Current Aggregate Value New Value Select All oO a Fake Baby No Values have been set g Fake Junior No Values have been set Fj Notes RECORD EFFORT SAVE amp RECORD SIMILAR EFFORT 39 ETO REPORTS ETO provides a variety of reports The reports are accessible through My Favorites There are 2 groups of reports e Assessments Reports e Demographic Reports Prior to running a report for the first time in ETO you have to install Crystal Reports on the computer This is done only once per computer e Click on Support link located in the bottom right corner of the screen Support Need help Hawe you checked our help manual HELP Having trouble viewing Crystal reports MEW HELP e Click on View Help next to
6. CSC Level 4 Group Fake Alan Fake Mel Internet 100 st Accepted Not accepted Notes none Once you accept the referral you will be asked to enroll the participant in your program level from here you can add to the appropriate practitioner s caseload 30 DISMISSAL When a Participant is no longer being served by a selected program they should be Dismissed from that program using this feature Dismissed participant records are not deleted a dismissed Participant may be re enrolled with the Enroll Participant feature at any time Enrollment and dismissal details are stored on the Program History accessed via the button in the upper left of the View Edit or Find Participant pages e Make sure you are in the correct program level e From the Home Page click Dismiss Participant e Search for the participant by name ETOSOJ WARE Log Off Home Page My Account Help Welcome Test CSC Home Safe Triple P Home Safe Level 2 Selected Seminars Change Program Friday Oct 15 2010 New Messages My Favorites My Dashboard Enter Search Term s Home Safe Level 2 Selected Seminars f Search Dismiss a Participant from Home Safe Level 2 Selected Seminars Last Name SSN Case First Name Family Name SEARCH To see all Participants leave the boxes empty To search for Participants by partial Last Name use the text box
7. 2010 3 11 34 PM Failed Attempts Since Last Login 0 Chi ildrens i Triple P Epoa Succes Level 3 Primary Care F F V Enterprise Enroll Search to see if a participant is currently has previously been involved with any other Triple P agency if found enroll them into this program NN Find Participant Search to see if a participant is currently has previously been involved the Triple Programs at this Site if found but currently dismissed re enroll into this program View Pending Referrals Review referrals made to this program from another Triple P Level or another Triple P Site accept or denial the referral Add New Participant Complete demographic and enrollment information to add a participant to this program View Edit Participant Review and update a participant s demographic and program history record Participant Assessment Complete and review assessment for a participant Secondary Caregiver Information Other Family Information Triple P Outcomes Assessments Session Summary Assessments Manage Groups Add and remove participants from groups reflecting Triple P group rosters Record Participant Efforts Record efforts with a single participant Triple P Session Add Referral Refer a participant to another Triple P Level to Program Referral or another Triple P Site to Site Referral dimiss participant from this program at the same time if appropriate Dismiss Participants Dismiss participants who
8. DOB 1 28 1979 Case 10348 46 Fake F1 Home Safe Triple P DOB 4 23 1986 Case 10269 47 Fake Fakey GMC Triple P DOB 5 20 1987 Case 10354 48 C Fake Flake Literacy Coalition DOB 1 17 1982 Case 10262 49 O Fake Flake Home Safe Triple P Case 10274 50 Fake Flake Home Safe Triple P Case 10275 id ENROLL DIFFERENT DATES ENROLL SAME DATE NEXT 50 e Your agency will be at the bottom of the last page of the list e If the list contains a person with the same name verify that it is the same person using the date of birth listed and talking with the participant e If you determine it is the same person check the box in front of the name and click on either one of the ENROLL buttons you should enroll only the person who is an exact match D Fake Brian Case 10286 47 l Fake Jane DOB 8 4 1988 Case 10261 48 C Fake Leah Case 10242 lt Q Potential Matches s D Fake Melissa Case 10287 Divaxe 22 _ ENROLL DIFFER ENROLL GAME DATE NEXT 50 e Select Program Start Date default value is current computer date you may back date g an enrollment or use the current computer date You will not be able to use future dates to enroll The dates are very important in ETO to ensure accurate reporting ETOSOFTWARE Log Off Welcome Tina Hallyburton Children s Services Council CSC Level 4 Stan
9. Dismiss Participants allows you to dismiss the participant e Programs O A history of the Triple P programs in which the participant is and has been enrolled 18 REQUIRED DOCUMENTS BY LEVEL All of the following documents are available on the CSC website and can be accessed and printed using the Triple P Document link on the Home Page or going to www cscpbc org tpdocs Also included are the ETO Access Form the Participant Consent and the ETO Manual Spanish versions of certain documents are also available Selected Individual Level 2 e Selected Session Summaries includes demographic information e Client Satisfaction Survey completed at follow up e Peer Support Checklist Primary Care Level 3 e Family Background Questionnaire e Parenting Experience Survey or Prenatal Parent Experience Survey pre and post e Client Satisfaction Questionnaire post e Primary Care Session Summaries one for each session with parent s e Peer Support Checklist one for each Peer Support Group Session held Primary Care Stepping Stones Level 3 e Family Background Questionnaire e Parenting Experience Survey pre and post e Client Satisfaction Survey post e Primary Care Stepping Stones Session Summaries one for each session with parent s e Peer Support Checklist one for each Peer Support Group Session held Standard Individual Level 4 Standard Group Level 4 Standard Stepping Stones Level 4 e Famil
10. Efforts Review My Efforts Help Wiki a Enterprise Enroll Search to see if a participant is currently has previously been involved with any other Triple P agency if found enroll them into this program Find Participant Search to see if a participant is currently has previously been involved the Triple Programs at this Site if found but currently dismissed re enroll into this program View Pending Referrals Review referrals made to this program from another Triple P Level or another Triple P Site accept or denial the referral Add New Participant Complete demographic and enrollment information to add a participant to this program View Edit Participant Review and update a participant s demographic and program history record Participant Assessment Complete and review assessment for a participant Secondary Caregiver Information Other Family Information Triple P Outcomes Assessments Session Summary Assessments Manage Groups Add and remove participants from groups reflecting Triple P group rosters Record Participant Efforts Record efforts with a single participant Triple P Session Add Referral Refer a participant to another Triple P Level to Program Referral or another Triple P Site to Site Referral dimiss participant from this program at the same time if appropriate Dismiss Participants Dismiss participants who are no longer receiving services from this program General Assessments Complete the Triple P Peer Support Checklist e Cl
11. Groups Go Back Group Member Information for ABCD Enroll Participants in ABCD SS 1 Fake Baby 10 19 2010 Search for Participants in CSC Level 2 Selected Individual by Fake Juni f 2 Fake Junior 10 19 2010 Remove partial Last Name 3 Fake Senior 10 19 2010 Remove fake Go To see all Participants leave the box empty e Click Remove next to the member who is being removed e This will bring you to the Manage Group Termination screen Baby Fake s Group Membership Information Start Date Oct v 19 2010 v Termination Reason Select v Declined Family Crisis Ineligible Moved out of service area Ineligible Participant is deceased Declined Does not consent Declined Family Obligation Caregiver Resp Declined Schedule Conflict Unable to Locate Service initiated no response Unable to Locate Service not initiated No Further Services Needed Completed serivces Ineligible No longer meet participation criteria Ineligible Not appropriate for services Will Receive Care from Another Provider Change in Triple P Level e Enter the date and reason for termination VSISVINIS Ma PPG RUE LWI WIUIE gt OUI YLE LUULI Yew Sere eo Sere Fr BE Messages My Favorites My Dashboard Manage Appa Enter Search Term s CSC Level 2 Selected Individual V Search Manage Groups Go Back Please enter Termination Date for Junior Fak
12. NEW PARTICIPANT TO My CASELOAD Every participant enrolled in a program MUST be added to the practitioner s caseload list on their dashboard in order to view and enter data for the participant This should be done directly after adding a new participant e Click on My Dashboard tab e Click Add under My Caseload e Click on the box next to the participant you are adding e Click Save e You can now access the participant s dashboard from My Caseload Add Caseload Staff Betty Scott Search Lco Participant SSN DOB Zip Code C Sam Fake 4 29 2002 E Kevin Fake 1 25 1948 M Debbie Fake 10 20 1960 33405 M Nonsense Fake 4 15 1982 E Bulla Fake 2 27 1980 E URSO Fake 5 22 1961 07652 E C Fake 2 28 1982 M Susquehanna Fake 3 15 1983 nN ibe PARTICIPANT S DASHBOARD The participant s dashboard below is the easiest way to record view and edit a participant s efforts assessments actions etc You can also access their demographics page and other links in Action Links described below e From My Dashboard click on the participant s name in My Caseload to go to the Participant s Dashboard Welcome Betty Scott Childrens Services Council Triple P CSC Level 2 Selected Individual Change Program New ToDoList Messages My Favorites My Dashboard Manage Apps Enter Search Term s CSC Level 2 Selected Individual A Search My Dashboard Edit Dashbo
13. P program level From My Dashboard find the participant s name under Recent Participants or My Caseload and click on the participant s name this will take you to the participant s dashboard Under Recent Efforts click New Choose the contact location where the session effort took place from the drop down menu Enter the date of session effort Enter Date of next contact if desired which will show up on your To Do List however this field is optional o If this field is left blank upon submitting you will receive a pop up message giving the choice to enter the date to ignore but remind next time or ignore and don t remind me again on any efforts Enter Time Spent in minutes Do not include driving time Quick Tip MM Triple P Sessions _ Any time you see o Click Yes if the session occurred and No if it was supposed to but did not text underlined as The value field records if the person attended the session or not Choose which session summary this effort indicates above hover the mouse over it to Enter notes about the session notes should be brief and refer only to Triple P Bae HA ay Ar and what occurred during the session double click to s Eff imbed definition ave Effort on the page o Save Effort amp Close this will save and bring you back to the participant s dashboard o Save Effort amp Record Similar Effort this will save and allow you to add another effort for the
14. and wellbeing The series comprises three 90 minute presentations which are designed to stand alone or be delivered in a series Primary Care Level 3 Triple P Primary Care is a targeted prevention early intervention strategy which aims to increase parental competence and confidence in raising children Primary Care employs an active skills training approach within a self regulation framework seeks to improve the quality of parent child relationships and assists parents to develop effective practical strategies for managing common behavior and developmental problems The program can be delivered in the home or in a variety of community settings and typically includes four 20 30 minute sessions however this can be adapted for example longer sessions and or more sessions to meet the needs of the family Standard Level 4 Triple P Standard provides a broad focus program for parents requiring intensive training in positive parenting skills and generalization enhancement strategies possible target behaviors include multiple child behaviors aggressive behavior oppositional defiant disorder conduct disorder and learning difficulties The program employs an active skills training process within a self regulation framework and parents receive specific developmental and child management advice to optimize their child s development Services are provided in the home or in a clinic setting and typically include ten one hour sessions however this
15. are no longer receiving services from this program e Clicking on the Help button in the upper right corner of your ETO or clicking on Help Wiki will take you to the screen on the following page 44 You may type your questions in the Search this site box or by clicking in the Home box gt SoftwareHelpManual E v Pager Safety Tools f amp ETOSoftwareHelpManual Search this site Home Social Solutions transforming human services Tips for Using Manual Use quotation marks to search for a string of two or more words using the search box in the upper right corner of this page For example Demographics Wizard will provide you with more meaningful search results than Demographics Wizard which will return results that include any page that contains the words demographics and wizard even if they aren t side by side lf you prefer you can turn to the categories provided in the upper right to guide your search The Full Feature List includes all features found on the Navigation Bar lf you are unable to find what you are looking for please email suppot socialsolutions com Glossary Social Solutions has developed a list of terms and their definitions to make it easier for our customers to speak ETO Follow FAQs We ve compiled our most Frequently Asked Questions If you have a question this might be the best place to start looking for 45 Home
16. can be adapted for example longer sessions and or more sessions to meet the needs of the family Group Level 4 Triple P Group employs an active skills training process within a self regulation framework to help parents acquire new knowledge and skills to optimize their child s development The program provides parents opportunities to learn through observation discussion practice and feedback Although delivery of the program in a group setting may mean parents receive less individual attention there are several benefits of group participation for parents including support friendship and constructive feedback from other parents as well as opportunities for parents to normalize their parenting experience through peer interactions Services are conducted in groups of 10 12 parents and typically include 5 group and 3 individual phone sessions however this can be adapted for example longer sessions and or more sessions to meet the needs of the family Enhanced Level 5 Triple P Enhanced is a family intervention delivered in conjunction with Standard Level 4 Triple P when parenting is complicated by other sources of distress e g relationship conflict depressed mood high stress Possible target behaviors include concurrent child behavior problems and parent problems e g relationship conflict depression and stress There are 3 program modules including Home Practice Coping Skills and Partner Support Each module consists of 3 se
17. for each Peer Support Group Session held It is expected that a Level 4 intervention be completed prior to beginning a Level 5 intervention however a Level 5 can be used in conjunction with a Level 4 when there are issues that impede the completion of Level 4 20 ADD SECONDARY CAREGIVER INFORMATION If there is another caregiver in the home i e Father step parent grandparent etc enter their information as a Secondary Caregiver Information assessment e From the participant s dashboard click New in the assessment box 6 Lake f A Susquehanna Fake s Recent Assessments View Edit Participant Take Action Assessment Program Date Paticipart Efforts Edit Add Similar Other Family Memb CSC Level 2 Selected prere Reviens Participant Efforts dit Secondary Caregiver CSC Level 2 Selected 10 20 2010 Dismiss Participants a age Information Individual New C e This will bring you to the Take Assessment screen e Select Secondary Caregiver Information from the dropdown menu and click Continue e Enter all applicable information Quick Search ToDoList Messages My Favorites My Dashboard Manage Apps ake Assessment For Fake Tammy CONTINUE e Atthe bottom of the screen you have an option to enter an alert that will appear on your To Do List as a reminder e g go back and finish an assessment or take a new assessment Schedule Follow
18. i Service Recent Assessments u Edit Add Similar Triple P Nonsense Fake CSC x Sessions Level 2 Recent Parapen IS Selected Recent Participants ih Individual Search N Recent li Edit Add Similar Triple P Debbie O Fake CSC i ayy Si Sessions Level 2 SharePoint List EE EEn Selected Staff Caseloads Name 7 Individual Nonsense Fake New Ad Debbie O Fake L p gt 2 ENROLLING A PARTICIPANT IN TRIPLE P PARTICIPANT SEARCH The first step in enrolling a participant is to determine if the participant primary caregiver has been or is currently enrolled in a Triple P Program to avoid duplication e If you have access to more than one Triple P level ensure you are in the correct program level by following the steps described in Switching Between Triple P Programs section e Do Quick Search first to see if this person is enrolled at your agency in the program level you are logged into e If you do not find a match go back to the Home Page ETOSOFTWARE Log Off Home Pace Welcome CSCPBC EntAdmin Home Safe Triple P Home Safe Level 2 Selected Individual Change Program New ToDoList Messages My Favorites My Dashboard Marketplace Enter Search Tem s Home Safe Level 2 Selected Individual Search Last Login 10 7 2010 3 00 45 PM Program Home Failed Attempts Since Last Login 1 Edit Page Cfhigren Triple P PIAL Level 2 Selected Individual Review Participant
19. s CSC Level 4 Standard Review Assessments for CSC Level 4 Standard a 2 Take New Assessment gs e The Assessment Identifier will automatically be populated e Fill out Peer Support Checklist e Enter any alerts e Click Submit e You can print the Peer Support Checklist after completing New Messages My Favorites My Dashboard Manage Apps Enter Search Term s CSC Level 4 Standard ee Ce a ene Re eRe Oct VY E19 2010 hed Peer Support Checklist Assessment Identifier Ul General Information Date of Meeting Month Day Year Y Agency Name Start Time End Time Name of Facilitator Po Names of practitioners in attendance SocialSolutions 2001 2010 Developed by Social Solutions inc All rights reserved gt Online Community gt Training Calendar gt Support aJ REFERRALS ADD REFERRALS This function allows you to refer participants to another level of Triple P within your agency or to another agency site You must go to the Home Page to Add Referrals HB providers should make referrals for HB participants through FOCIS noting a need for a higher level of Triple P see HB Provider section of manual e From the Home Page click Add Referral e Search for the participant in your program by full or partial last name and first name e Select the participant you wish to refer by clicking on their name e S
20. same participant o Save Effort amp View Edit Participant this will save and bring you to the edit participant screen where you can edit the primary caregiver or primary child s demographic information Record Participant Effort Wk i Point of Service Information Participant Fake Mary Point of Service Activity Contact Location Method Date of Last Contact Date of Contact Date of Next Contact Description Record Time Spent in Minutes Select yes for VALUE to indicate that a session occurred Select no for VALUE if a session was supposed to occur but did not Time Spent Current Aggregate Value Value 5 L2 Selected Individual Session zgjed Summary working on ee Notes A gt Save Effort amp Close Save Effort amp Record Similar Effort Save Effort amp View Edit Participant d 26 PEER SUPPORT CHECKLIST The Peer Support Checklist is used to record each Peer Support Group Session held at your agency Only one checklist should be completed in ETO for each Peer Support Group Session e Ensure you are logged into the correct level of Triple P e From the Home Page click General Assessment e This will take you to the Review Assessments screen for the program level of Triple P that you are logged into e Click Take New Assessment New Messages My Favorites My Dashboard Manage Apps Enter Search Term
21. to enrolling the client in the ETO database e If contact is never made with the client indicate attempts to contact in FOCIS but DO NOT enter client information in ETO e Once contact has been made follow instructions under Participant Search section to ensure client does not already exist in ETO e If client is not found follow instructions for Adding a Participant Document HB activities including Triple P in FOCIS as face to face or non face to face contact with units of service provided Specific Triple P activities and time shall be documented in ETO as stated in the manual Record attempts to contact clients in both FOCIS and ETO REFERRALS Healthy Beginnings HB clients will be referred within the FOCIS data system Clients who are not being referred to an HB provider or those with children over the age of 5 can be referred through the ETO data system e For HB clients who require a higher level of Triple P that is not provided by your agency make an internal referral to the appropriate Entry Agency with a referral note specifying the level of Triple P provided and the client s need for higher level Triple P services e Include names of tip sheets provided to the client e Inform the parent that someone from another agency will be contacting them regarding Triple P 46 SUPERVISOR FUNCTIONS HOW TO MANAGE STAFF S CASE LOAD Click on My Dashboard tab Click Edit Dashboard Click Add ETO Parts
22. to support the level of CSC s investment After research was conducted Social Solutions and their web based software product Efforts to Outcomes ETO was determined to be the best tool and mechanism to meet our needs ETO will be able to provide the functionality to accurately collect pre and post assessment scores and their complex scoring methodologies session summaries and many other data elements that are critical to comprehensively analyze the data elements to ensure program compliance Practitioners will have access to this tool to record all information and required documentation Providers and CSC staff will be able to run various reports to assist in evaluating and in refining our implementation plan ensure fidelity to the model and support contract monitoring The implementation of ETO will provide the following benefits e User friendly application for providers to collect and report Triple P data e All Triple P data will be entered in one application e CSC Healthy Beginnings Triple P and Research staff will have access to information necessary for tracking monitoring and evaluation e CSC will have access to reports within ETO e Data will be ready to be migrated to the new Healthy Beginnings HB data system e Supervisors and other provider staff practitioners clinicians etc CSC funded and non CSC funded will have access to various reports and tracking mechanisms within ETO LOG INTO ETO Using Internet Explorer
23. want Welcome Betty Scott CSC Trpia P CSC loda Gon New ToDoList Messages My Favorites My Dashboard Manage Apps E Enter Search Term s CSC Level 4 Group v Review Participant Referrals Show All Details Fake Alan Fake Mel Bridges Beacon Triple P Site oO 11 3 2010 O DETAILS OED O DELETE PRINT Fake Alan Fake Mel CSC Level 5 Pathways Program d 11 3 2010 O DETAILS QEDT DELETE O PRINT SUBMIT TO COMPLETE 29 To add details to the referral click Details which will bring you to the screen below Review Participant Referrals Display 20 v 1 2 of 2 Fake Alan Fake Mel Bridges Beacon Triple P Site o 11 3 2010 0 DETAILS OEDT DELETE PRINT Staff Completing Referral Betty Scott Reason for dismissal unknown Termination Date unknown Reason for Referral Change in Site Pending Drop Off Date 12 3 2010 Release Participant Information Yes Is Accepted unknown Notes a afferral Status Select w Status Date s m Date of Next Contact Month Y Day M Year M 1 7 30 90 Time Spent on Contact minutes Add details here VIEW PENDING REFERRALS e Make sure you are in the appropriate program level e From the Home Page click View Pending Referrals J If someone other than the program manager is accepting referrals it will be necessary to click on both A different Site within my Enterprise and A diffe
24. 10 19 2010 VBScript ETOSoftware Session Timeout _ _ Your session with ETOSoftware will time out in 5 minutes 1 45 26 PM J unless you interact edit submit etc with the software To see all Participants leave the box empty This time out is For security reasons If it is past 1 45 26 PM your session has timed out Copy and paste any notes you are entering into another application eg Word GUIDELINES FOR CREATING AND CHANGING PASSWORD The first time you log into the system you will be prompted to change your password Log into the application with the password provided by the System Administrator it should be set to password1 Follow the on screen directions to change your password Type in the new password Rules for new password O O O O O O Expires every 90 days Cannot reuse the previous 2 passwords Cannot contain your name or any part of your name Has to contain combination of letters and numbers must have at least one number Has to be minimum 8 characters long Case sensitive Do not share your password with anyone Do not leave your computer unattended when logged in the application either logout or lock your screen with password protected screen saver FORGOT YOUR PASSWORD Log into cscpbc etosoftware com Enter your username email address Click Forgot Your Password A new password will be emailed to you E Coniac US welcome to ETO software Username Support and
25. Having trouble viewing Crystal reports or follow the directions below How DO l INSTALL CRYSTAL REPORTS VIEWER ON MY COMPUTER Go to http www etoreports com npviewer exe and follow the steps to install the viewer This process will only take a few minutes Simply click on the link above and when the new window appears click Run to install the file As is the case with many exe files or executable files you may encounter warning messages or confirmation messages along the way which ask you whether you are sure you want to install this software Answer in the affirmative to all such questions as this application is harmless and necessary for the viewing of Crystal Reports You may need to contact your organization s IT department if you do not have permissions to install software on your computer CRYSTAL REPORT S TROUBLESHOOTING ISSUE POP UP BLOCKERS If nothing happens when you click on a link to open a Crystal Report most likely the one or more of pop up blockers on your computer are enabled There are so many different brands and types of Pop Up blocking software products out there that it is unfortunately not possible to document them all here However here are the three most common sources of pop up blocking on our customers computers along with tips for disabling them 40 Internet Explorer 6 0 itself now has built in Pop Up blocking functionality To disable it go to the Tools menu then choose Pop U
26. MMUNITY e This is a link to a blog regarding ETO The blog is not Triple P specific and you need a different log in to access the site TRAINING CALENDAR e Free web based Basic New User Trainings with a live trainer are offered every Monday e These trainings are not Triple P specific but give good information on ETO software e You must R S V P through the website to attend SUPPORT e From here you can access the customer support page where you can call or email customer support with questions or issues e When experiencing a problem prior to contacting ETO customer support contact the Enterprise Manager at CSC NEW This tab will never be used QUICK SEARCH The fastest way to search for active participants who are currently enrolled in your program e Use Quick Search prior to enrolling a participant to ensure they are not currently receiving Triple P at your Agency e Enter the name e g John Smith or partial name e g Smi or leave blank to show all participants To Do LIST To Do Participant All Dates gt Participants gt Participant History gt Record Efforts Period All Dates v g gt My Work ES gt Entities The To Do List is specific to you and your log in Set the period to all dates and the show to participant if you have access to more than one level of Triple P set scope to site The To Do List is like a calendar You can access the To D
27. TRIPLE P USER S MANUAL ETO GUIDE Children s l Services Council This page intentionally left blank Table of Contents AGE OGUIG COM Maia ses E E A E E E T E E os What is Triple P cssssssissssissssisssasssnrsosossssosedsecoiboossssorssussoossnsssosos sssstssss svori The various levels of Triple P ccscscscsecscsccccccsceccccccscsccccecscececcecscecess Whats ETO aer E n EEEE AE E ETA E A EAE ENARA Reason why we use ETO ceccccscsceccccscsceccccscnceccccscnceccccecscescececsceseecess LOS IMO ETO erri E E A NE EE Guidelines for Creating and Changing PaSSword csccccscsssssecscsceccecsces Forgot Your Password sesessesessesessssesescesescesescesesoecesoecesoecesoeceseecesseoecee Switching between Triple P Programs Triple P Levels ccscsscsseeees IPLE COMMUNE sir EE ce eicunenntesars Tranne Calon d esena E E AEE MPPE a A E AE E E EES Ce EEE EEA E E EE sce E E T S P TO DOLI T oa E E E enters MSS a EE EE EE E EEN MIV VOOS ere E EEEO E E O EA MDI NDOA nane N EEN N E E Editing MY DASHBOARD sccscecsecscsceccccscsceccccscsceccccecscescececscecescees AEE E E P AE A E EAE E A A Enrolling a Participant in Triple P cccecscsscscsccccecsceccccscscececcecsceseecess PEI CHO ING SUC I eeen ER EE Add a New Participant sessesessecessesecsscecescecesoesessesesoesessecesoscessecesesoecee Dupe CHECK onian r AEE EE AI Adding New Participant to My Caselo
28. Training Alerts betty scott cscpbc org Password Click here to sign up for our Basic New User Training or New onger need to select a site before loggingin LEVER CREDA TELE our username and password above Social Solutions Jay Love Launches Blog Fe GuestEntity Login Check out The Social Solutions Blog with Jay Love authored by Trouble logging in recently named Chief Executive Officer Jay Love Forgot Your Password ETO Inside Logo SWITCHING BETWEEN TRIPLE P PROGRAMS TRIPLE P LEVELS You will only have access to enter and see data in the levels you are accredited in If you are accredited in more than one level of Triple P you will need to ensure that you are logged into the correct program level at the top of the screen every time you enter participant information To change the program level click on change program and choose the appropriate program level from the dropdown menu THIS IS VERY IMPORTANT TO ENSURE PARTICIPANTS AND PARTICIPANT DATA IS ENTERED IN THE CORRECT PROGRAM LEVEL Welcome Betty Scott Childrens Services Council Triple P CSC Level 2 Selected Individual Chan am New ToDoList Messages My Favorites My Dashboard Manage Apps Enter Search Term s CSC Level 2 Selected Individual A Search My Dashboard Edit Dashboard oa My Caseload Take Action Participant My Last Action Date Remove Debbie Fake 10 20 2010 Remove Nonsense Fake 10 20 2010 Dashboard My R
29. Y REQUIREMENTS THIS IS A QUICK REFERENCE FOR ENTERING REQUIRED PARTICIPANT DATA IN ETO IF YOU NEED DETAILED INSTRUCTIONS REFER TO THE TABLE OF CONTENTS Determine if client Caregiver s last name has or is currently enrolled in Triple P e Participant Search e Enterprise Enroll e If no match is found Add New Participant Add New Participant to My Caseload Update Practitioner Name in the demographics this will keep a record of who has worked with the participant Record Assessments e Secondary Caregiver if applicable e Other Family Member Information if applicable e Pre Assessments determined by Triple P level See Required Documents by Level Section Record Session Summary Repeat as necessary based on the level of Triple P Record Effort to document time spent on session repeat for each session with a participant e REMINDER efforts are recorded when Session Summaries are discussed and when trying to contact a client via phone email etc e The Value should be marked Yes if the session occurred and marked No if the session did not occur Record Post Assessments determined by Triple P level See Required Documents by Level Section Refer if necessary HB Providers please refer to the HB Provider section Dismiss Participant using the appropriate dismissal code check Successfully Completed only if the dismissal reason is No Further Services Needed Com
30. ___________ Triple P Sessions Mary Fake CSC Level 4 Standard 1 11 2011 New EA Recent Participants Name ean 47 e Select the practitioner you are supervising from the drop down list only one practitioner at a time can be selected e If not already checked check the box next to the participant s that your staff is working with and click Save to add the participant to the practitioner s caseload New 10 UO LIST Messages My Favormes My Uasnboard Marketplace Y Enter Search Term s CSC Level 2 Selected Individual V E Search gt Go Participant SSN DOB Zip Code gt Fj Anna Fake o Crabby Fake 7 31 1990 F Mary Fake 12 10 1985 e You will then be able to view the number of participants each staff member is working with on Staff Caseloads ADDING OR DELETING A PARTICIPANT FROM STAFF CASELOAD The supervisor has the ability to transfer participants from one practitioner to another in ETO in cases of extended absences or termination Once transferred the participant should automatically be added to the practitioner s caseload and the new practitioner will have access to participant s information ETO does not prevent you from putting a participant on more than one practitioner s caseload Be careful NOT to add participants to more than one caseload e From Staff Caseloads on My Dashboard click Edit next to the practitioner s name a Staff Caseloads ke Ac
31. a new participant ETO does a duplicate search by first and last name and date of birth The screen below may pop up with a list of potential matches The list will show name agency where they received Triple P and date of birth e If you determine that it is the same person click Add Matching Participant e If no match click Not A Duplicate Please Add Welcome Betty Scott Childrens Services Council Triple P CSC Level 2 Selected Individual Change Program New ToDoList Messages My Favorites My Dashboard Manage Apps Enter Search Term s CSC Level 2 Selected Individual Search Add Participant Resolve Potential Duplicates You are attempting to add a new Participant Potential matches were found based on the following data points First Name Leah Last Name Fake DOB 07 21 1978 NOT A DUPLICATE PLEASE ADD gt GO BACK There are potential matches for this new Participant at the enterprise level Name Site SSN DOB ja Anna Fake Home Safe Triple P 7 21 1978 ppg Add Matching Participant 2 Leah Fake Home Safe Triple P o ppg Add Matching Participant 3 Leah Fake Children s Services Council BR o EE Add Matching Participant a Leah Fake Home Safe Triple P o 7 21 1978 ppp Add Matching Participant s Leah Fake Literacy Coalition wae Add Matching Participant s Leah Fake Home Safe Triple P 3 24 1984 ppg Add Matching Participant 216 ADDING
32. ad ccscscsecscsceccccscsceccecscscees Participant Ss Dashboard cccsccscsceccccscsceccccscsceccccscncescccscscecescecsceceecess Required Documents by Level ccsccscscsccccscsceccccscsceccccscnceccccecsceseecess Add Secondary Caregiver Information cccscsccscssccsscscsccccccsceccccecscscess Other Family Member Information csccscsccscscscscsccccsceccccccscsccccecsces Entering Pre and Post ASSCSSMEMNIMS ccscsccccscsceccccscnceccccscnceccccecsceseccecs Session SUIMIMATLIES ccccccccsccccccccccccccccccccscccccccccscccccccccssccccccccsscccccccccsscccess Updated May 26 2011 Record Participant Effort sesessesessecesescecesoecescesescecescscesseoesescecescecesoesssoecesosoeseecesseoecee 26 Peer Support Checklist sessesessesessecessscsessscessssesessecesoscesseoesosoecoscecssoesssoecssossesossessececee 27 RererralS oo E E A E E 28 POG CT CT AUS eaa EE E EE AEA T E EA NEENA A OE E E ETO 28 View Edit Referral ssssssssososososososososososososososososososososososososososososososososososososososososososos 29 NTE OIIIS ROTC IS errn EEEE E E EEA 30 BE E E E E A E E E E S E 31 Quick Reference Guide to ETO Data Entry Requirements cccscsccscscccsscscsccccccscsceccecs 34 Goun TNS P aor icteric aso oe de dene ctoeaa sa dhesnsea onde E E arcane 35 Removing a Group Member sessssesessecessssecsscecsscecescesescecesse
33. am Home Failed Attempts Since Last Login 1 Edit Page Cater Taper SDL Level 2 Selected Individual Review Participant Efforts Review My Efforts Help Wiki Enterprise Enroll Search to see Yr A pa icipant is currently has previously been involved with any other Triple P agency if found enroll them into this program Find Participant Search ya i a Fe cain is currently has previously been involved the Triple Programs at this Site if found but currently dismissed re enroll into this program View Pending Refor frals Review referrals made to this program from another Triple P Level or another Triple P Site accept or denial the referral View Edit Participant Review and update a participant s demographic and program history record Participant Assessment Complete and review assessment for a participant Secondary Caregiver Information Other Family Information Triple P Outcomes Assessments Session Summary Assessments Manage Groups Add and remove participants from groups reflecting Triple P group rosters Record Participant Efforts Record efforts with a single participant Triple P Session Add Referral Refer a participant to another Triple P Level to Program Referral or another Triple P Site to Site Referral dimiss participant from this program at the same time if appropriate Dismiss Participants Dismiss participants who are no longer receiving services from this program General Assessments Complete the Triple P Peer Support Checklis
34. ard oa My Caseload Take Action Participant My Last Action Date Remove Debbie Fake 10 20 2010 Remove Nonsense Fake j 10 20 20 10 Welcome Tina Hallyburton CSC Triple P CSC Level 3 Primary Care Change Program Thursday Mar 10 20 New ToDoList Messages MyFavorites MyDashboard Marketplace Erter Search Temis CSC Level 3 Primary Cae I Search Nononsense Fake s Dashboard Nononsense Fake i Nononsense Fake s Recent Efforts DOB 7 23 1980 There are no recent Efforts for this Participant Age 30 New 9 Links i Nononsense Fake s Recent Assessments View Edit Participant Take Action Assessment Program Date Participant Efforts pee 7 Edit Add Similar Parenting Experience Expectant Families L 3 Primary CSC Level 3 Primary 2 15 2011 view Partici Care Post Care Edit Add Similar Parenting Experience Expectant Families L3 Primary CSC Level 3 Primary 2 15 2011 Care Pre Care New j Z Nononsense Fake s Program Program Name Start Date End Date Days CSC Level 3 Primary Care 2 15 2011 Pending 23 e Action Links o View Edit Participant allows you to update the participant s demographic information Participant Efforts allows you to enter a new effort Participant Assessment allows you to view and print completed assessments o Review Participant Efforts allows you to view and print an effort report o
35. cesoscecescecesoecesossesoeoesoesesseceeee 37 Recording Pre and Post Assessments and Session Summaries for Level 4 Group Triple P 38 Recording Efforts for Level 4 Group Triple P ccscscsecscsceccccscsceccccscsceccccecscecescecscecees 39 ETO RODO US eres E E E 40 How do install Crystal Reports viewer ON my computer ssssssssessseesesersssersseereseereseersseee 40 Crystal Report s Troubleshooting Issue Pop up BlockerS cccccesecccessceceseeeeeeecesseeeeeeees 40 LOR OTe A E A A 43 ETO SUDDO asia E E A 44 UD ee cae tat ee E ota watts cua eanae teens EE AE EE E aus aseeeouss 44 Healthy Beginnings Providers ccccsccscscscsccscsccccccscsceccccscnceccecscncescccecsceseececscecescecscesess 46 Recording Contacts for Triple P Services ONIy ceccccssscccesseccceseceeesceeeeseeeeeaecesenecesseneeees 46 Recording Contacts Triple P Services Offered in Conjunction with HB Services 46 FST 1S cc sncteseca E A E E ponies 46 Supervisor Functions esseessescescesceccoescescecceeccescesceccoescecceeceecoescesceeceeccescecceecoescesceeceesceese 47 HOW to manage Staff S case load seusssensseensseessseresrrrssrrrssrerssrrsssrreserreseeessreeserreseereseeesseee 47 Adding or Deleting a Participant from Staff Caseload ccccccsssecccesececeeseeeeeseceseneceeaeaees 48 Reviewing Staff Efforts Staff To Do List
36. ch is whether the participant was present or not e Any notes the practitioner writes ENTERPRISE CSC is considered the Enterprise in ETO It is comprised of the sites agencies who implement Triple P and Programs levels of Triple P Group A subset of Participants who receive services simultaneously ENTERPRISE MANAGER The Enterprise Manager at CSC is the first person to contact when experiencing a problem HOME PAGE The link in the upper right corner of the ETO interface takes users to the page Important information including links to functionality can be found on the home page ISSUETRAK An information system used to request tech support The user can submit questions and problems they are experiencing in client data systems E mails will be generated to keep the users informed on the status of their issues and a resolution will be entered when the issues are resolved PENDING DROP OFF DATE The date set by the practitioner making the referral If the referral has not been accepted or rejected by this date an email is sent to the originator POINT OF SERVICE The activity that took place Triple P Session PRACTITIONER The person who is accredited in Triple P and is responsible for adding the participant the assessments etc to the ETO database 25 PROGRAM This is another way of stating what level of Triple P the parent is enrolled in PROGRAM MANAGER Person at each agency who will be responsible for receiving and as
37. dard Change Program New Messages My Favorites My Dashboard Manage Appa Enter Search Term s Participant 19 CSC Level 4 Standard v Add Participants to CSC Level 4 Standard j Program Start Date Projected Completion Date Fake Bertha oct 18 M 2010 M yesterday Month Day M vear 4 Add New Participant e Click Add New Participant this will add the participant to your program e Edit the demographic page by replacing the practitioner name with your name this will keep a history of practitioners who have worked with the participant e fa match is not found follow the directions under Add a New Participant on the following page 14 ADD A NEW PARTICIPANT This section describes how to add a new participant in ETO if the Quick Search and Enterprise Enroll did not return any matches e f you have access to more than one Triple P level follow the steps described in Switching Between Triple P Programs section to ensure that you are in the correct program level of Triple P e From the Home Page click on Add New Participant Welcome CSCPBC EntAdmin Home Safe Triple P Home Safe Level 2 Selected Individual Change Program f This is where the program level is changed New ToDoList Messages My Favorites My Dashboard Marketplace Enter Search Term s Home Safe Level 2 Selected Individual Search Last Login 10 7 2010 3 00 45 PM Progr
38. e Permanently Delete From Group Oct 19 0 Select Termination Date Termination Reason vv After submitting the screen you will go back to the Group Member Information screen When finished removing members from the group click Home Page in the upper right hand corner or My Dashboard a7 ie RECORDING PRE AND POST ASSESSMENTS AND SESSION SUMMARIES FOR LEVEL 4 GROUP TRIPLE P There are two ways that you can record Pre Post Assessments and Session Summaries for Level 4 Group Triple P The first is to record each Pre Post Assessments and Session Summaries individually from each participant s dashboard The instructions below describe an alternate way to record the Pre Post Assessments and Session Summaries It is your decision which way to record Assessments and Session Summaries for Level 4 Group Triple P OO O O From the Home Page click on Participant Group Assessment Select the Group which will take you to the Group Assessment screen Click the sign next to the desired assessment session summary You will see a list of items for the assessments summaries Select the element you wish to complete and click Continue at the bottom of the screen The next screen shows a list of all members in the group If a member of the group has already taken the selected assessment their most recent information will show for the selected element and can b
39. e Triple P Home Safe Level 3 Primary Care Change Program Enter Search Term s Home Safe Triple P vi Search Last Login 10 14 2010 3 11 34 PM chided cre nlati Failed Attempts Since Last Login 0 Gta Triple P Level 3 Primary Care Review Participant Efforts Review My Efforts Help Wiki Enterprise Enroll Search to see if a participant is currently has previously been involved with any other Triple P agency if found enroll them into this program Find Participant Search to see if a participant is currently has previously been involved the Triple Programs at this Site if found but currently dismissed re enroll into this program View Pending Referrals Review referrals made to this program from another Triple P Level or another Triple P Site accept or denial the referral Add New Participant Complete demographic and enrollment information to add a participant to this program View Edit Participant Review and update a participant s demographic and program history record Participant Assessment Complete and review assessment for a participant Secondary Caregiver Information Other Family Information Triple P Outcomes Assessments Session Summary Assessments Manage Groups Add and remove participants from groups reflecting Triple P group rosters Record Participant Efforts Record efforts with a single participant Triple P Session Add Referral Refer a participant to another Triple P Level to Program Referral or anot
40. e e After clicking Submit the next screen will be Review Assessment Information e Verify all information and click Continue or if there are edits click the Edit button e After clicking Continue you will automatically be taken to the participant s dashboard e Continue completing all required assessments see Required Documents by Level section Make sure you are in the correct Triple P ETOSOFTWARE rogram level Welcome Tina Hallyburton Children s Services Council CSC Level 4 Group Change Program Qe p g New Messages My Favorites My Dashboard Manage Apps ake Assessment For Fake Bertha Select Assessment In the event a participant does not wish to continue Triple P Services every attempt should be made to complete a Post Assessment including the Client Satisfaction Questionnaire according to the schedule below e Primary Care Level 3 if completed two or more sessions e Standard Level 4 if completed five or more sessions e Group Level 4 if completed five or more sessions e Enhanced Pathways Level 5 if completed three or more sessions 24 SESSION SUMMARIES e Check the top of the screen to be sure you are in the correct Triple P program level e From the My Dashboard tab find the participant s name under My Caseload and click on the participant s name this will take you to the participant s dashboard e Under Recent Assessments cl
41. e updated If a member has not taken the assessment this feature will take a new assessment on the current date and complete the selected element all other elements will remain blank until updated Fill out the desired information for each participant and click Submit The next page will give you a list of the participants and the data entered for each participant To complete additional items on the assessment summary click on Home Page Participant Group Assessment click the next number on the assessment summary repeat for each item until complete Follow the above steps for each pre post assessment and session summaries 38 RECORDING EFFORTS FOR LEVEL 4 GROUP TRIPLE P Enter Search Term s From the Home Page click Multiple Participant Efforts This takes you to the Select Group or Participant Efforts screen Click on the Group Effort and click Submit Messages My Favortes My Dashboard Manage Apps CSC Level 2 Selected Individual Search Record Multiple Participant Efforts Group Family Participant Select group name from the list Choose the location from the dropdown menu Select the session summary Add the Time Spent in minutes If all the participants attended the session click Select All next to New Value if not click only on the box next to the participants who did attend Add notes about the group session optional
42. ecent Efforts Search Take Action Point of Participant s Program Date of Service Contact Edit Add Similar Triple P Nonsense Fake CSC Level 2 Selected 10 20 2010 Recent Participants J rg Edit Add Similar Triple P Debbie O Fake CSC Level 2 Selected 10 20 2010 Sessions Individual Recent Ne Participants HEE Name VEES fd SocialSolutions 2001 2010 Developed by Social Solutions Inc All rights reserved gt Online Community NAVIGATING THE SOFTWARE From any screen you are able to access the links in the upper and lower right corner and the green tabs at the top of the page to navigate through the system Below is a description of each ETOSOFTWARE Log Off Home Page MyAccount Help Welcome Test CSC Home Safe Triple P Home Safe Level 2 Selected Seminars Change Program Thursday Oct 14 2010 New ToDoList Messages My Favorites My Dashboard Manage Apps Enter Search Term s Home Safe Level 2 Selected Seminars v f Search Last Login 10 14 2010 10 03 09 AM a Program Home Failed Attempts Since Last Login 0 4 ae ey Level 2 Selected Seminars Expect Seccess Enterprise Enroll Search to see if a participant is currently has previously been involved with any other Triple P agency if found enroll them into this program Find Participant Search to see if a participant is currently has previously been involved the Triple Programs at this Site if found but currently dismissed re enro
43. ed v as Agenda Provide an overview of the session outline proposed session goals and gain consent from the parent s Intake interview discussion of each parent s main concerns about their child s behavior factors influencing the child s behavior and obstacles to change Keeping track of children s behavior Select v 4 Intake interview Exercise 1 Sharing information Family Details Obtain identifying information Referral Source Establish the source of referral Diagnostic Information Record any available diagnostic information Child Behavior Discuss each parent s main concerns about their child s behavior nature context intensity onset course frequency duration e Enter any alerts which is optional and click Submit e After clicking Submit the next screen will be Review Assessment Information e Verify all information and click Continue or if there are edits click the Edit button e After clicking Continue you will automatically be taken back to the participant s dashboard e Each time you meet with a participant you will need to record an effort see Record Participant Effort section on next page sI RECORD PARTICIPANT EFFORT An effort must be recorded for each session held with a family Efforts record the time spent as well as the number of times you meet with a participant Check the top of the screen to be sure you are in the correct Triple
44. elect type of referral o Choosing Site is referring a participant to another agency for a different level of Triple P o Choosing Program is referring a participant to another level of Triple P within your agency Messages My Favorites My Dashboard Manage Apps CSC Level 4 Standard v J Add Referral for Bertha Fake O to Site 2 O to Program 2 gt Submit e Click Submit which will bring you to the referral page e Fill out referral information Program referred to o Reason for referral o Referral dates o Pending drop off date This date automatically defaults to one month from referral date however you are able to change this date If referral is not accepted or rejected by the pending drop off date referring practitioner will receive an email letting you know that the referral has not been accepted o Referral status is referred o Release of participant information should be checked o Date of next contact this goes on your To Do list as a reminder to check referral status o Time spent on contact should be recorded in minutes o Notes regarding the referral can be edited edits will overwrite any existing data Notes can be seen by the originator of the referral and anyone at the agency where the referral is made 28 You can also dismiss a participant at the time of referral by checking the Dismiss from Program box Click Submit You will be
45. es o Declined Services Family Obligation Caregiver Responsibility The participant has elected not to continue receiving services due to a family obligation that will prevent him her from participating o Declined Services Family Crisis The participant has elected not to continue receiving services due to a short term family crisis The participant expresses interest in resuming services at a later point in time o Declined Services Schedule Conflict The participant has elected not to participate in services due to the time or day the service is offered o Unable to locate Service initiated no response The participant does not respond to attempts to contact or covertly declines services after services have begun 23 o Unable to locate Service not initiated The participant does not respond to attempts to contact or covertly declines services before services have begun o No further services needed Completed Services The participant has completed the recommended amount of program services according to program model design Both the participant and the provider agree that no further services are needed from the provider o Ineligible Moved out of service area The participant has moved out of Palm Beach County Florida o Ineligible No longer meets participation criteria Characteristics of the participant have changed such as age or completion of postpartum and participant no longer meets the criteria for service
46. essfully Month al Day M Year ba Select 4 Completed yesterday O DISMISS e There are several reason you may dismiss a participant click on the drop down menu and choose a dismissal reason see descriptions below ETOSOFTWARE cea Welcome Tina Hallyburton Children s Services Council CSC Level 4 Standard Change Program New Messages My Favorites My Dashboard Manage Apps o Enter Search Term s CSC Level 4 Standard vi e Dismiss Participants from CSC Level 4 Standard Bertha Fake End Date Oct Y 18 2010 yesterday e Dismissal Reason Select v Select Successfully Completed Declined Family Crisis o Ineligible Moved out of service area Ineligible Participant is deceased Declined Does not consent Declined Family Obligation Caregiver Resp e Declined Schedule Conflict Unable to Locate Service initiated no response Unable to Locate Service not initiated No Further Services Needed Completed serivces Ineligible No longer meet participation criteria Ineligible Not appropriate for services Will Receive Care from Another Provider Change in Triple P Level e No Longer Employed o Declined Services Does not consent The participant has elected not to sign the consent form for Triple P services o Declined Services Does not want to continue services The participant has elected not to continue receiving servic
47. he enhancement of parent s knowledge skills and confidence To promote the development of non violent protective and nurturing environments for children To promote the development growth health and social competence of young children in particular To reduce the incidence of child abuse and academic failure To enhance the competence resourcefulness and self sufficiency of parents in raising their children THE VARIOUS LEVELS OF TRIPLE P Selected Level 2 Individual Support Selected Triple P Individual Support is designed to provide brief parenting information to assist parents with the day to day implementation of strategies for managing discrete child problem behaviors and or assist parents to access higher levels of Triple P Selected Level 2 suggests effective ways of preventing or solving a common child management or developmental problem and typically includes information about the problem why the problem may develop and how to prevent and or manage the problem Selected Level 2 Seminars The Triple P Seminar Series is a series of presentations on positive parenting for groups of parents of children age 0 12 and or expectant families The seminars are designed to provide an overview and introduction to the principles of positive parenting for any interested parent Parents learn how to use positive parenting to encourage children to learn the skills and competencies they need to promote their health development
48. her Triple P Site to Site Referral dimiss participant from this program at the same time if appropriate Dismiss Participants Dismiss participants who are no longer receiving services from this program General Assessments Complete the Triple P Peer Support Checklist 43 ETO SUPPORT If you need help with ETO follow this process e ETO administrator cannot reset your password If you forget your password follow the on screen directions on ETO to reset your password A new password will be e mailed to your e mail the e mail you use as your user name in ETO e Consult with a coworker using ETO e Consult with your supervisor e f after consulting your supervisor you still need assistance with ETO contact the IssueTrak see glossary designated person in your organization and ask them to submit an issue describing the problem Our ETO administrator will review and address the issue HELP The Help link in the upper right corner of your ETO is a great resource A frequently updated searchable manual and links to recorded trainings are accessible just by clicking on Help You may also click on the Help Wiki link on the Home Page P ETOSOI WARE Log Off Home Page My Accou Welcome Test CSC Home Safe Triple P Home Safe Level 3 Primary Care Change Program Friday Oct New Messages My Favorites My Dashboard Enter Search Term s Home Safe Triple P I Search Last Login 10 14
49. ick New e Select the appropriate Session Summary from the drop down menu in alphabetical order e Enter session summary status o If you completed the session choose Complete from the drop down menu o If you were unable to complete the summary in a single visit or if you will be working on the same session during the next scheduled visit choose incomplete from the dropdown menu o Once you have completed the session you will need to go back and mark it as complete using the Edit button in the recent assessments box on the participant s dashboard next to the appropriate session summary 9 oo Bertha Fake s Recent Assessments View Edit Participant Take Action Assessment Program Date Completed Participant Efforts Edit Session Summary 1 L4 Standard CSC Level 4 Standard 10 19 2010 Participant Assessment Secondary Caregiver Information CSC Level 4 Group 10 18 2010 Review Participant Efforts New Dismiss Participants e Choose the appropriate response from the dropdown menu to each of the items on the summary o Item Covered item was covered during the session o Item Not Covered the item was not covered return to this item during your next visit o Item Omitted Item was intentionally not covered and you will not return to this item during your next visit Session Summary Status Incomplete aaa Content Checklist Introduction Welcome and self introduction Item omitt
50. ick on the Enterprise Enroll link e Type in the last and first name of the person click on the GO button e This will display a list of people with a similar last and first name who are currently or have previously been enrolled in Triple P at another agency or another level of Triple P at your agency Search for Participant in Children s Services of Palm Beach County by parti LName SSN Case fake jane To see all Participants leave the boxes empty T To search for Participants by partial Last Name use the text box to the left To further define your search use the text box to the right 2432 e Search results are displayed with a maximum of 50 results per page use Next 50 button if the list of available participants exceeds 50 Enter Search Term s Participant v CSC Level 2 Selected Individual 37 l Fake Courtz Parent Child Center Triple P DOB 9 5 2004 Case 10324 A 38 Fake David Literacy Coalition Case 10238 39 Fake David Home Safe Triple P Case 10273 40 O Fake Diamond Multilingual Triple P DOB 2 5 2000 Case 10373 4i H Cl Fake Eight Home Safe Triple P DOB 3 24 1980 Case 10276 42 Fake Erica Families First Triple P DOB 7 23 1985 Case 10302 43 Fake Et Family Central Triple P DOB 1 1 1982 Case 10380 44 O Fake Eve Esereh Triple P DOB 1 28 1979 Case 10346 45 O Fake Eve Esereh Triple P
51. isah Fak f A My Recent Assessments Eight Fake Take Action Assessment Participant Program Date Completed Parenting Experience Survey L3 Primary Care Post zZz TOP Fake Home Safe Level 3 Primary Care 10 13 2010 Parenting Experience Survey L3 Primary Care Pre zz TOP Fake Home Safe Level 3 Primary Care 10 13 2010 Edit Secondary Caregiver Information Flake Fake Home Safe Level 2 Selected Seminars 10 13 2010 Session Summary 1 L3 Primary Care Matilda Fake Home Safe Level 3 Primary Care 10 7 2010 wW Parenting Experience Survey Master Matilda Fake Home Safe Level 3 Primary Care 10 7 2010 a Masse SocialSolutions 2001 2010 Developed by Social Solutions Inc All rights reserved gt Online Community gt Training Calendar gt Support Internet Protected Mode On fav 100 Children s Services My CSC DOCS 112385 lt OW 10 48 AM ae il ee EDITING MY DASHBOARD e You are able to customize your dashboard using the Edit Dashboard button e You can add and or remove sections parts and change their position on the screen to suit your needs using the ETO Parts Catalog My Dashboard a My Caseload Take Action Participant My Last Action Date Remove Debbie Fake 10 20 2010 Remove Nonsense Fake 10 20 2010 Remove Susquehanna Fake 10 20 2010 Remove Sam Fake Never Dashboard Search li My Recent Efforts Take Action Point of Service Participant s Program Date of Co
52. ll into this program Participant Assessment Complete and review assessment for a participant Secondary Caregiver Information Other Family Information Triple P Outcomes Assessments Session Summary Assessments Add Referral Refer a participant to another Triple P Level to Program Referral or another Triple P Site to Site Referral dimiss participant from this program at the same time if appropriate m Dismiss Participants Dismiss participants who are no longer receiving services from this program SocialSolutions 2001 2010 Developed by Social Solutions Inc All rights reserved gt Online Community gt Training Calendar gt Support Done Internet Protected Mode On fg v Q10 v Children s Services Ty CSC_DOCS 112385 lt OW Ws 10 20AM LOG OFF e When finished working in ETO you MUST log off before closing your browser to ensure the data remains as secure as possible HOME PAGE e You can access the Home Page at anytime from anywhere in the software by clinking the link in the upper right hand corner e From the Home Page you can access your dashboard or any of the tabs defined below you can also click on the links to navigate functions of the software My ACCOUNT e You can create set personal preference settings HELP e This is the on line user manual for ETO not specific to Triple P e From here you can see new feature reviews newsletter and bug fixes ON LINE CO
53. log into cscpbc etosoftware com ETO software will work only with Internet Explorer Enter user name this is your email address that you submitted on the ETO User Access Form e Enter your password o Your initial password will be set to password and you will be prompted to change it the first time you log in e Follow the guidelines for creating passwords in the Guidelines for Creating and Changing Password section e The first time you log in you will be asked to accept the User Agreement and answer a series of questions a ey ba mE Contac US ETO soft Username Support and Training Alerts Password Click here to sign up for our Basic New User Training or New Customer Orientation You no longer need to select a site before loggingin LEVER CRT GAYS TETE Simply enter your username and password above Social Solutions Jay Love Launches Blog vA GuestEntity Login Check out The Social Solutions Blog with Jay Love authored by Login Trouble logging in recently named Chief Executive Officer Jay Love Forgot Your Password ETO Inside Logo e If you are not actively working in ETO your session for 20 minutes it will automatically time out If you time out you will automatically be taken back to the log in screen Manage Groups Go Back Group Member Information for ABCD Enroll Participants in ABCD Search for Participants in CSC Level 2 Selected Individual by partial Last Name 1 Fake Baby
54. nd having children eager and ready to learn when they enter school It will also ensure that parents receive a consistent approach and message to parenting as their children move through various stages of development WHAT IS TRIPLE P Triple P is a multi level parenting and family support strategy designed to maximize efficiency contain costs and ensure that the program has a wide reach in the community Triple P provides the minimally sufficient level of support parents require to enable them to independently manage a problem or set of problems The levels of Triple P range from universal information to all parents to advice for a specific concern up to a more intensive family intervention Triple P aims to prevent behavioral emotional and developmental problems in children by enhancing the knowledge skills and confidence of parents The Triple P system is a powerful scientifically proven program for parents caregivers of children with over 30 years of clinical research trials and has been implemented in 20 countries Triple P is designed to up skill an existing workforce to deliver the program to parents in a flexible way enabling practitioners to tailor the program to suit a family s individual needs It focuses on engagement encouragement and empowerment of families to address common social emotional and behavioral problems The overarching goals of Triple P are To promote the independence and health of families through t
55. ntact Edit Add Similar Triple P Sessions Nonsense Fake CSC Level 2 Selected Individual 10 20 2010 Recent Participants JQ Edit Add Similar Triple P Sessions Debbie O Fake CSC Level 2 Selected Individual 10 20 2010 New EA Recent Participants Name My Recent Assessments Susquehanna Fake Nonsense Fake w SocialSolutions 2001 2010 Developed by Social Solutions Inc All rights reserved gt Online Community My Caseload is not automatically on My Dashboard once added to My Dashboard you will need to add each of your participants before you will be able to view and enter data e To add My Caseload to your dash board click Edit Dashboard e Click on Add ETO Parts e Check the box next to My Caseload in the ETO Parts Catalog e Click Add e Click Close e Click Done Editing e If you accidentally add a duplicate ETO part or decide you do not want a part to show on My Dashboard you must click the Edit Dashboard and click the garbage can icon in the upper right corner of the part to remove My Dashboard a Select the catalog you would like to browse poe ETO Part Catalog 9 Left Zone ee Zone eee Disabled ETO Parts 0 e a Dashboard Search JQ Recent Efforts C Action Links Dashboard ii My Recent Efforts Search i E My Caseload i i k i s s i i Take Action Point of Participant s Program E Query Wizard ETO Part
56. o List from the tab on the top of the page or from the link on the Home Page Anytime you add an alert or a reminder it will be added to your To Do List This can be used to schedule a time to do an assessment schedule efforts or follow up on a referral If you are at your To Do List you can go directly to the task by clicking under the Take Action button To Do Participant All Dates Period all Dates vi Show Participant v sul Participant Name type tems Past Due 1 Fake Debbie Participant 1 0 Point of Service Element Assessment Referral Name Y Due Date Take Action 1 4 Other Family Member Information 11 20 2010 Take Assessment Other Actions v s10 MESSAGES e You can send and receive messages through ETO software within your agency this will not show on your email e Messages can be sent to one or more staff members or to the entire program e The Enterprise Manager may send messages that will scroll across the top of your screen with important information for all practitioners after reading click Close in the upper right corner of the green message bar My FAVORITES This feature provides quick access to frequently used reports e This tab is specific to each user e You are able to save specific reports to pull needed data out of the system at any time New QuickSearch ToDoList Messages My Dashboard Add Custom Report or Query Add Standard Report f Add Dro
57. p Blocker and from the menu that appears to the right select Turn off Pop Up Blocker Google Toolbar blocks Pop Ups including Crystal Reports To disable Google Toolbar s Pop Up blocking functions altogether follow these steps from http www google com support toolbar bin answer py answer 9160 amp topic 116 Click the Settings button on your Toolbar and choose Options Select the More tab Un check the box next to Popup Blocker Click OK Yahoo Toolbar is another common source of Pop Up blocking According to a Yahoo Help document published here http help yahoo com help us toolbar pub pub 13 html you can turn the Yahoo Pop Up Blocker on or off by following these steps Search Web EA bi H bi Bookmarks Mail Sign Out Click the Pop Up Blocker menu Select Enable Pop Up Blocker If the checkmark was present Pop Up Blocker is now off If the checkmark was not present Pop Up blocker is now enabled For more comprehensive instructions on disabling and managing the Yahoo Toolbar and its Pop Up blocking functionality consult Yahoo s help documentation starting here http help yahoo com help us toolbar pub pub 13 html For additional help with disabling these or other Pop Up blockers you may want to check out an excellent Internet accessible document published by the National Association of College and University Business Officers available here http www nacubo org documents prof_ dev PopUpBlocke
58. p Down Link Reports e Assessment Reports e Demographics Reports My DASHBOARD The dashboard is a central place to manage the majority of your work It is customizable and you are able to view various components and the names of up to 25 recent participants The dashboard is more user friendly than the Home Page from here you can view efforts assessments etc for your participants The picture below is YOUR dashboard from which you can access participant dashboard See Participant Dashboard section ETOSOJ V VARE Log Off Home Page MyAccount Help Welcome Test CSC Home Safe Triple P Home Safe Level 2 Selected Seminars Change Program Thursday Oct 14 2010 Home Safe Level 2 Selected Seminars v Search My Recent Efforts 9 Links Take Action Point of Service Participant s Program Date of Contact Participant Efforts Triple P Sessions Matilda Fake Home Safe Level 3 Primary Care 10 7 2010 Participant Assessment Triple P Sessions Matilda Fake Home Safe Level 3 Primary Care 10 7 2010 Review My Efforts nt Triple P Sessions Matilda Fake Home Safe Level 3 Primary Care 10 7 2010 aa Triple P Sessions Ad Hoc Group Home Safe Level 3 Primary Care 9 24 2010 amp S Triple P Sessions Ad Hoc Group Home Safe Level 3 Primary Care 9 24 2010 New Name ZZ TOP Fake Flake Fake Recent Assessments ID Matilda Fake
59. ping Stones Primary Care Stepping Stones is a family intervention program for families of children with disabilities who currently have or are at risk of developing behavior problems Stepping Stones Triple P aims to increase parental competence and confidence in raising children with disabilities The program seeks to improve the quality of parent child relationships and help parents develop effective practical strategies to promote child 2 development and manage behavior and developmental problems common among children with disabilities using an active skills approach within a self regulation framework The program can be delivered in the home or in a variety of community settings and typically includes four 20 30 minute sessions however this can be adapted for example longer sessions and or more sessions to meet the needs of the family WHAT Is ETO ETO is a web based application that will allow data collection for multiple programs current and future and offer robust end user reporting REASON WHY WE USE ETO It was determined that a Triple P datasystem was needed to collect critical data elements to comprehensively analyze and assess information collected by the practitioners implementing Triple P A way to collect data and have a reporting mechanism was needed to ensure that the program was being implemented with fidelity to know who is being served by the program to demonstrate how the program improved the lives of families and
60. pleted services and the participant has satisfied all requirements of the program level even if they will be referred for a higher level 34 GROUP TRIPLE P Manage Groups feature allows for the creation of rosters of individual participants that meet together regularly over time Creating groups makes tracking attendance session summaries and other point of service elements time place etc tracked for Group Triple P much easier e Ensure you are in the correct program Level 4 Group e Complete a Quick Search and Enterprise Enroll to determine if participant has or is currently enrolled in Triple P o If found enroll participant into Level 4 Group o If not found follow instructions under Add New Participant section e Add all participants to My Caseload e Record Secondary Caregiver and Other Family Member Information assessments for each participant e Onthe Home Page click Manage Groups e Click the Add button ETOSOFTWARE Pa Log Off Home Page My Ac Welcome Betty Scott CSC Triple P CSC Level 4 Group Change Program New To Do List Messages My Favorites My Dashboard CSC Level 4 Group Manage Groups g 1 Fake Group Enabled pnsase 10 21 2010 10 21 2010 OQEDT Q MEMBERS a 2 Fake Group 1 Enabled DISABLE 4 1 2011 4 4 2011 OEDT Q MEMBERS Pi 3 Nova Group Enabled nisasie 11 10 2010 11 22 2010 OepT Q MEMBERS Pi ADD e Which takes you to the
61. rd Marketplace gt Add Custom Report or Query Add Standard Report Add Drop Down Link E Program Administration C Manage Point of Service A E Program Measures E Review Outcome Efforts gt Review Staff Efforts Personal Review Staff To Do Personal E Batch Upload E Delete Fakes C Manage Add Participant C Manage Attributes C Manage Demographics C Manage Feeder Tables C Manage My Site Fj Manage Program Groups C Manage Programs O Site Administration E Manage Queries E Manage Reports C Manage Site Funds C Manage Site Navigation C Manage Staff Accounts Fj Manage Survey Assessment C Merge Duplicates tll C Review Repository C Upload Files E Who is On K SUBMIT 49 This page intentionally left blank 50 GLOSSARY AGENCY The group or organization you are employed by to implement Triple P to their participants ALERT A reminder that will appear on your to do list e You can schedule an alert on someone else s to do list for example if you are going on vacation and another practitioner will be covering your participants e Canset an alert type to remind yourself to finish entering an assessment or to take a new assessment ASSESSMENT e Forms used to collect data about participants and families e Most typically used in one of two ways o Asacontinuation of demographic data like in an extensive intake form secondary ca
62. regiver and other family information o Questionnaires that track knowledge belief attitude and or behavior that is completed more than one time at the beginning and end of service for example and allow for comparative analysis to determine the impact of services Pre post assessments session summaries etc ASSESSMENT IDENTIFIER e A unique number assigned to each assessment automatically populated by the ETO System DASHBOARD My Dashboard is a central place to manage the majority of your work It is customizable and you are able to view various components up to 25 recent participants The dashboard is more user friendly than the home page from here you can view efforts assessments etc for your participants Participants Dashboard is also a central place to manage and navigate a particular participant This dashboard is also customizable From the Participants Dashboard you can view the participant s demographic information assessments that have been completed begin a new assessment efforts etc EFFORTS Completed after a practitioner holds a Triple P session with a participant An effort indicates e The name of the participant e The summary assessment that was completed 51 e The location of the effort session home community site phone call etc e Date of last contact is automatically populated e Date of next contact optional e Time spent which is recorded in MINUTES e The value whi
63. rent Program within my Site View Pending Referrals Where did the referral s come from Ai different Site within my Enterprise A different Program within my Site SUBMIT Click referral source Enterprise or different program within your site This will take you to Pending Referral screen where you will see a list of pending referrals Welcome Betty Scott CSC Triple P CSC Level 5 Pathways Change Program New To Do List Messages My Favorites My Dashboard Manage Apps E Enter Search Term s CSC Level 5 Pathways Search Pending CSC Level 5 Pathways Referrals Referring Program Participant Family G sas ie ie am ee For Referral Date Drop Off Date CSC Level 4 Group Fake Alan Fake Mel Change in Triple P Level 11 3 2010 12 3 2010 Accepted Not accepted Notes none Choose Accepted or Not Accepted If Not Accepted choose a reason why w ww e Children s Services of Palm Beach Co W D p 7 Ew rag Reasons Not Accepted Windo A fx https secure etosoftware com ReasonForRej Y EJ ETOSOFTWARE Loa Off Welcome Betty Scott CSC Triple P CSC Level 5 Reasons not accepted for Fake Alan Fake New To Do List essagq Enter Search Term s Partig Select r 2 A Duplicate referral PRINT Pending CSC Level 5 Pathways Referri eee Program at capacity Referring Program Participant Fami te
64. rs pdf Issue Crystal Report not installed When you click on a link for a Crystal Report a new window does launch but the problem is that it contains nothing but a little red X like this one In this case the problem is not Pop Up blocking software We can be sure of that because the new window did in fact pop up it just doesn t contain the Crystal Report we were expecting If 41 all you re seeing in that new window is a red X inside of a white rectangle then you will need to install the Crystal Reports Viewer software It is available here http www etoreports com npviewer exe This process will only take a few minutes Simply click on the link above and when the new window appears click Run to install the file As is the case with many exe files or executable files you may encounter warning messages or confirmation messages along the way which ask you whether you are sure you want to install this software Answer in the affirmative to all such questions as this application is harmless and necessary for the viewing of Crystal Reports 42 LOG OFF e Whenever you are finished working in the ETO Database you MUST log off before closing your browser to ensure the data remains as secure as possible e Log off using the Log Off link in the upper right hand corner e Auser can log off from ANY tab e Page My Account Help Friday Oct 15 2010 ETOSOFTWARE Welcome Test CSC Home Saf
65. s o Ineligible Not appropriate for services The results of the program intake indicate that the services are not appropriate for the participant and he she would not benefit from the program o Ineligible Participant is deceased o Will receive care from another provider Participant has not completed services but will receive care from another provider o Change in Triple P Level The participant began services but it is determined that a higher level of Triple P would be more appropriate and the current level of Triple P will not be completed e If only one participant is being dismissed either option same date reason or different date reason will work e The Successfully Completed box should only be checked if the dismissal reason marked is No Further Services Needed Completed services e Click Dismiss Quick Tip Dismiss Participants from Family Travel The Successfully Hallmark Adam Hicks Andy islando aran Milano Alyssa completed box should only be End Date Sep 1 2008 v yesterday checked if the Dismissal Reason Moved out of the service area Y dismissal reason 3 marked is Successfully Completed Ml No Further Services Needed Completed Services DISMISS The Successfully completed box should only be checked if the dismissal reason marked is No Further Services Needed Completed Services 33 QUICK REFERENCE GUIDE TO ETO DATA ENTR
66. signing referrals SITE An agency implementing Triple P SUCCESSFULLY COMPLETED Participant has completed all pre and post assessments as well as the recommended number of sessions regardless of whether or not they will be moving to a higher level of Triple P VALUE Records whether or not the participant attended the session 253
67. ssions which employ an active skills training process within a self regulation framework to help parents acquire new knowledge and skills however parents only participate in the modules that are indicated for their family One maintenance and closure session follows the conclusion of the final Enhanced module Triple P Enhanced services are provided in the home or in a clinic setting and typically include ten 60 90 minute sessions however this can be adapted for example longer sessions and or more sessions to meet the needs of the family Pathways Level 5 Pathway is an intervention for parents at risk of child maltreatment delivered in conjunction with either Group or Standard Level 4 Triple P Pathways Triple P aims to help parents build on effective management strategies and address the role that parental explanations of child behavior and parental anger play in the development of these parenting strategies Pathways employ active skills training techniques within a self regulation framework to help parents acquire new skills in managing their own emotions and behaviors along with those of their children There are 2 modules to Pathways including Avoiding Parent Traps and Coping with Anger One maintenance and closure session follows the conclusion of the final module Pathways typically consists of four sessions however this can be adapted for example longer sessions and or more sessions to meet the needs of the family Primary Care Step
68. t e Enter all participant information on the screen for the primary caregiver and primary child o All fields that are highlighted in YELLOW are required fields you will not be allowed to save the information if any of these fields are blank o Ifa Healthy Beginnings participant you must enter Healthy Beginnings Participant ID for primary caregiver and primary child if primary caregiver does not have an HB Participant ID FOCIS ID leave that field blank Do not enter the child s ID in this field e Choose unknown ONLY in cases where you are unable to obtain the information e Enter the Program Start Date System automatically uses the current date Can back date but cannot put in future dates PLEASE NOTE The ETO System sorts everything by DATE Make sure you enter the correct dates e Once all information has been added click SUBMIT to save your information submit B must be clicked to save information SUBMIT e This will take you back to the Home Page Enroll ip Deogeao Home Safe Level 2 Selected Seminars m g Program Start Date Oct v 14 2010 w 4 SUBMIT SocialSolutions 2001 2010 Developed by Social Solutions Inc All rights reserved Help with this page gt Online Community gt Training Calende Internet Protected Mode On fg v Q10 So ren s Services Ty ETO_User_s Manual Ty CSC_DOCS 112385 lt Ge 12 06 PM 15 DUPLICATE CHECK Every time you add
69. taken to the Print Referral screen and can print the referral The Program Manager assigned to each agency will receive an email anytime a referral is made to their agency ETOSOFTWARE Welcome Tina Hallyburton Children s Services Council CSC Level 4 Standard Change Program Log Off New Messages My Favorites My Dashboard Manage Apps Enter Search Term s CSC Level 4 Standard Search Add Referral for Bertha Fake Participant Name Bertha Fake site You can refer people to any Site that has agreed to accept referrals Reason for Referral Select Mj Referral Date 1 7 30 90 Pending Drop Off Date 1 7 30 90 Referral Status Release Participant v Information Date of Next Contact onth Day Year 1 7 30 90 Time Spent on Contact minutes Referral Notes Dismiss From Program Vi ew EDIT REFERRAL From this link you have the ability to view or edit your referrals This can only be done from the Home Page e From the Home Page click View Edit a Referral e Click on the type of referral o If you want to view of list of all participant referrals across your site click Show all participants across site o If you want a single participant click Show single participant e This will take you to the Review Participant Referrals screen e Next to their name click the option details edit delete print you
70. tes My Dashboard Manage Apps Enter Search Term s CSC Level 4 Standard Search Manage Groups Group Member Information for ZBCD Search for Participants in CSC Level 4 Standard by partial Last Name No Participants Currently Assigned Go To see all Participants leave the box empty e Search for your group participants by last name e Click Go Enter Search Term s CSC Level 2 Selected Individual v Search Manage Groups Group Member Information for ABCD Enroll Participants in ABCD SSS SS a 1 Fake Junior 10 19 2010 Remove Search for Participants in CSC Level 2 Selected Individual by Fake Senior 10 19 2010 2 Fake Senior Remove partial Last Name fake To see all Participants leave the box empty e Fake Baby 3 1 1995 wR Find the correct participant Click Add this assigns the participant to the groups Repeat this process until all members of your group have been added To exit click Go Back Home Page or My Dashboard 36 REMOVING A GROUP MEMBER e From the Home Page click on Manage Groups e This will bring you to the Manage Groups screen where you will see a list of your groups e Click on the Member button parallel from the group you want to remove the member from New Messages My Favorites My Dashboard Manage Apps CSC Level 2 Selected Individual v Search Manage
71. tion Staff Participants Edit Beth Halleck 2 Edit Betty Scott 1 Ji e Remove the check mark next to the participant who will no longer be served by that practitioner and click Save e This should remove that participant from the practitioner s case load e To add the participant to another practitioner s caseload follow the steps above to edit the practitioners caseload e Check the box next to the participant s who will be served by the new practitioner and click Save Staff Betty Scott v Search n Go Participant SSN DOB Zip Code Anna Fake Crabby Fake 7 31 1990 lt OO 8 Mary Fake 12 10 1985 48 REVIEWING STAFF EFFORTS STAFF To Do List By adding the following features to My Favorites you will be able to review all efforts that your staff has completed within a selected date range To view staffs To Do List they must utilize the Alerts e Click on My Favorites tab e Click Add Feature Quick Tip If there are other reports e Scroll to the Program Administration Section you think would be e Check the boxes to Review Staff Efforts and the Review Staff To Do beneficial you can add them to My Favorites e Click Submit t using these same steps el Individual Change Program Welcome Tina Hallyburton CSC Triple P CSC Level 2 S New QuickSearch ToDoList Messages My Dashboa
72. to the left To further define your search use the text box to the right OR e Use the link to Dismiss Participant from the participant s dashboard e Search results are displayed with a maximum of 50 results per page Use Next 50 button if the list of available participants exceeds 50 Select the Participant s to be dismissed by checking the box next to their name s C Select All Participants p 1 Adriatic Akyssa DOB 1 1 1970 Case 16227 2 Fake Abc Case 13795 3 _ Fake Abc Case 13795 4 C Hallmark Adam Case 11870 5 Hallmark Alee Case 11871 MJ Hicks Andy DOB 1 12 1935 Case 16202 islando aran DOB 2 1 1998 Case 16228 o vw oO r ClJones Andrea Case 12993 9 milano Alyssa Case 13858 10 _ Nunn Ae Ling Case 13904 11 Young Ae DOB 3 5 1999 Case 11608 j DISMISS DIFFERENT DATES REASON lt gt DISMISS SAME DATE REASON 237 e Click Dismiss Different Dates Reasons to select a different date and reason for each participant being dismissed Dismiss Participants from Fam y Travel Hallmark Alee End Date mao Dismissal Reason Br Successfully Sep wj 1 m 2008 x Found another provider M Comple yesterday O Hicks Andy End Date feed Dismissal Reason TEN Successfully Month Day Year Select i Completed yesterday O islando aran End Date lt EEN 3 Dismissal Reason s Succ
73. tom of the Other Family Member Information you can schedule alerts reminders that show up on your to do list e Click Submit to save your information e After clicking Submit the next screen will be Review Assessment Information e Verify all information and click Continue or if there are edits click the Edit button e After clicking continue you will automatically be taken to the Review Assessments screen from here you can view information from the Take Action button or take a new assessment e Enter anew Other Family Member Information assessment for each additional family member living in the household Ide ENTERING PRE AND POST ASSESSMENTS Pre and Post Assessments are only for levels 3 4 and 5 e The easiest way to get to the pre and post assessments is by clicking My Dashboard tab e Check the top of the screen to be sure you are in the correct Triple P program level e Find the participant s name under Recent Participants or My Caseload and click on the participant s name this will take you to the participant s dashboard e Under Recent Assessments click New e Select the appropriate Pre or Post Assessment from the drop down menu the list is alphabetical make sure you click the appropriate assessment e Complete the assessment enter any alerts which is optional and click Submit ETO will calculate the score where applicabl
74. up Alert to show up on your To Do list m Schedule Follow up Alert to show up on Other Staff s To Do list A Oct 8 2010 1 7 ate 250 490 Friday October 08 2010 O ALETI Reminder to Complete this Assessment Type r Reminder to take a new Assessment Alert Notes Notes will show up on lt A your To Do list wf W i lt Once all information has been added click SUBMIT to save your information submit must be clicked to save information After clicking SUBMIT the next screen will be Review Assessment Verify all information and click Continue or if there are edits click the Edit button After clicking Continue you will automatically be taken to the Review Assessments screen from here you can view information from the Take Action button which allows you to review update or run reports on the assessment or take a new assessment 332a OTHER FAMILY MEMBER INFORMATION We would like to capture information on other family members to determine the total number of people benefiting from Triple P A separate assessment will need to be completed for each of the other members in the household e From the Review Assessments screen click Take New Assessment and choose the Other Family Member Information assessment from the drop down list or from the participant s dashboard click New under recent assessments e Enter information e Atthe bot
75. y Background Questionnaire e Depression Anxiety Stress Scales pre and post e Parenting Scale pre and post e Relationship Quality Index for two parent families pre and post e Strengths and Difficulties Questionnaire Eyberg can substitute pre and post e Client Satisfaction Questionnaire post e Standard Group Stepping Stones Session Summaries one for each session with parent s e Peer Support Checklist one for each Peer Support Group Session held 246 Enhanced Level 5 e Family Background Questionnaire e Depression Anxiety Stress Scales pre and post e Parenting Scale pre and post e Relationship Quality Index for two parent families pre and post e Strengths and Difficulties Questionnaire Eyberg can substitute pre and post e Client Satisfaction Questionnaire post e Enhanced Session Summaries one for each session with parent s e Peer Support Checklist one for each Peer Support Group Session held Pathways Level 5 e Family Background Questionnaire e Depression Anxiety Stress Scales pre and post e Parenting Scale pre and post e Relationship Quality Index for two parent families pre and post e Strengths and Difficulties Questionnaire Eyberg can substitute pre and post e Parent s Attributions for Child s Behavior Measure pre and post e Client Satisfaction Questionnaire post e Pathways Session Summaries one for each session with parent s e Peer Support Checklist one

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