Tikona Uni-Fi Configuration User Manual
Contents
1. Tikona Digital Networks www tikona in STEP 1 Press the key STEP 2 In Settings page click Wi Fi Settings 31221 233172 71202 1029 eee E M Airplane Modo OFF Notifications On gt Carrier w Bu ad a a4 Tikona Digital Networks www tikona in Configuration On Smart Devices STEP 3 Slide the Wi Fi ON OFF button STEP 4 Click Other after turning ON the Wi Fi Settings Wi Fi Networks 7 E Fi Networks pese you wil be asked before available you will be asked before joining a new network Kuning a new network Tikona Digital Networks www tikona in STEP 5 M AE below given steps In the Other Network page enter tikonawifi in In Security column select WPA2 Enterprise And then enter Tikona Uni Fi Username and Password Other Network 1102XXXX12 Tikona Digital Networks www tikona in STEP 6 Click Join to save settings Other Network z Name Security W PA2 Enterprise gt Username 1102XXXX12 Password 9790090000 80000 7 Click U B if encrypted connection and connect to Wi Fi Certificate 802. Network notification Status Connected Speed 36Mbps Wi Fi networks tikonawifi Signal strength Fair Security Enterprise 802 1x IP address 129 118 236 179 Add Wi Fi network Forget Cancel Tikona Digital Networks www tikona in 9 Go to Home screen EA 5 00 Market Hi Opera M Voicemail Maps 4 v _ Configuration On Smart Devices STEP 10 Open the Internet browser Ed A 2 4 3 11 12 AM Opera Mini 5 beta Tell a friend ra facebook 2 4 My BeeuwW sic ao go2 gt OPERA SPORTS Most Recent New Minahal Ed Lem fas amie 4 Tikona Digital Networks www tikona in Configuration On Smart Devices 11 Enter URL the address bar Login Portal will be displayed Enter Username and Password to start surfing HA 2 g 11 12AM Opera Mini 5 beta HA 63 G 11 12 AM Opera Mini 5 beta j www tikona in lassie O C i UDeN Sessions Internet Access Logout Login Service Type User Name Service Type Check Account Details Password User Name Remember me Password Remember me D Tikona Digital Networks www tikona in Configuration On Smart Devices ae Apple 1 05 Phones Tablets
3. Tikona Uni Fi Configuration User Manual LI M WI FI FOR TABLETS amp MOBILES Tikona Digital Networks www tikona in 1 Important Tips 01 2 Online Self Care Portal 04 3 Configuration on Smart Devices 06 a Android 0S based Phones Tablets 07 b Apple 05 Phones Tablets 15 c symbian 0S based Nokia Phones 21 d BlackBerry 0S based Phones Tablets 29 Old version of BlackBerry 31 New version of BlackBerry of 05 Phones Tablets 45 4 Troubleshooting Tips a Common troubleshooting tips for all devices 52 b Iroubleshooting tips for specific devices 54 i BlackBerry 54 ii Android 57 iii Symbian 59 iv Apple 1 05 60 v BADA OS 61 5 Contact Us 62 Tikona Networks www tikona in Important Tips x usace he bundled usage available with Tikona Uni Fi plan has lifetime validity 1 it consumed any time across any configured Wi Fi device e After the consumption of bundled usage you will received a message indicating that you need to recharge your account O RECHARGE e Recharge can be done in various simple ways 1 Netbanking 2 Credit Debit Card 3 Cash Vouchers 4 Cheque DD Prepaid usage vouchers cannot be used for recharge On recharge amount will be credited against your account which will be deducted on usage as per your tariff plan For online recharge through e Netbanking or Credit Debit Card
4. me mmm u WWwW tikona in 07 Tikona Digital Networks www tikona in Configuration On Smart Devices Y STEP 1 Press the Home key STEP 2 Press the Menu key Choose Settings Market Opera Voicemail Maps Ww Wallpaper Configure 08 Tikona Digital Networks www tikona in 3 Wireless 4 networks HA G 5 05 Wireless amp networks Call settings lt Sound amp display 33 Location amp security Applications Accounts amp sync HH Privacy Configuration On Smart Devices STEP 4 Ensure that the Wi Fi checkbox is checked EA DM G 5 06 Wireless amp network settings Airplane mode TU YUS Wi Fi settings Bluetooth Wee Cf Bluetooth settings erabilit VPN settings Private Lj Mobile networks Cor SPL ODUONS g 09 Tikona Digital Networks www tikona in ae STEP 5 Tap Wi Fi settings OA ty W 5 07 Wireless amp network settings Airplane mode m Wi Fi Wi Fi settings Set up amp manage wireless access points Bluetooth tooth n on biu Bluetooth settings 115 tions set
5. 25 Tikona Digital Networks www tikona in Configuration On Smart Devices STEP 10 Download Authority Certificate from below given link www tikona in connectunifi downloads Leave Personal Certificate Not defined Under Authority Certificate browse for your certificate In the example shown below it is 802 1X CA Certificate select it from the Dropdown list set Username in use to User defined sett Personal certificate ame in us User defined 11 3 802 1x CA Certificat 26 Tikona Digital Networks www tikona in STEP 11 Username leave blank STEP 12 Realm in use User defined Select MSCHAPv2 from the menu Click Options gt gt Enable and select it 2 Tikona Digital Networks www tikona in Start your device Wi Fi network connect to tikonawifi network and the captive portal page will be displayed Enter your Uni Fi Username and Password and click Login Surf the Internet 28 Tikona Networks www tikona in a h BlackBerry OS based Phones Tablets BlackBerry 29 Tikona Digital Networks www tikona in Configuration On Smart Devices w Background This document explains how to connect BlackBerry mobile phones to a WPA2 Enterprise Security enabled Tikona Uni Fi Network Requirements
6. 9700 sales tikona in TIKONA to 575758 1800 209 1386 DTO to 5676708 62
7. by you entitles you to a certain number of simultaneous logins The above error message will appear if you have already reached the maximum number of simultaneous concurrent log ins permissible against your plan The new user can log in only when any of the earlier users disconnect If you desire higher number of simultaneous log ins then you can change to the appropriate tariff plan The information on simultaneous log ins available in different plans can be obtained in the product section Visit Self Care portal gt gt Ask for Help gt gt Product Information gt gt FAQs 52 Tikona Digital Networks www tikona in Common troubleshooting tips for all devices A Authentication Failed External AAA returned a failure but did not specify anything in Reply Message You see this error if you have consumed your entire usage and tried to log in thereafter To solve this issue recharge your account You may also encounter this error if you have paid through cheque DD and it has not reached the clearing stage or has got bounced It is preferable to pay online in such cases if you need instant restoration of your service If you are paying by cheque DD then please allow for at least 7 seven days for your cheque to be cleared Service shall be restored immediately upon the realization of your cheque DD If you have dropped the cheque without mentioning your Billing Account Number BAN then it is likely that your
8. cheque has got cleared but your service has not been restored yet Please call Tikona Care on 1800 209 4276 and provide details of the cheque payment made If the cheque payment made by you has been realized at our end then we will pass the corresponding credit against your billing account to restore your service Always remember to mention BAN when paying by cheque or DD 93 Tikona Networks www tikona in Troubleshooting tips for specific devices i Wi Fi BlackBerry Possible cause Possible solution 1 On the BlackBerry device on the the BlackBerry device Wi Fi Home screen click Manage Connections connections are not turned on 2 Click Wi Fi options 3 In the Wi Fi field verify that a checkmark appears 1 On the BlackBerry device on the Home screen A Wi Fi profile is not configured on click Manage Connections the BlackBerry device 2 In the Wi Fi field verify that the name of the Wi Fi network appears The BlackBerry device is not in the wireless coverage area of a Wireless Access Point that has an SSID that is stored in one of the profiles on the BlackBerry device Move the BlackBerry device into a wireless Coverage area 94 Tikona 5 Networks www tikona in _ Troubleshooting tips for specific devices Possible cause tikonawifi SSID of the Access Point is not configured on the BlackBerry device The BlackBerry Enterprise
9. subject Server SAN 39 Tikona Digital Networks www tikona in Configuration On Smart Devices STEP 5 Press Connect STEP 6 Press Yes to save the Wi Fi Network as a profile and then click Next Set Up Wi Fi atan mi Connection Successful Profile Name Save this Wi Fi Network as a Profile Yes Connecting to tikonawifi Home Work etc Wi Fi can be left on Your device will automatically connect when the network is in range 36 Tikona Digital Networks www tikona in Configuration On Smart Devices New version BlackBerry Bold Torch STEP 1 Go to Manage Connections STEP 2 Select Set up Wi Fi Networks 18 GPRST all m 1 103 3 20 Turn All 5 Off 7 Mobile Network fe 8 0 3 Wi Fi 6 Bluetooth 10 B Q Ky Services Status Set Up WI FI Network Set Up Bluetooth D Mobile Network Options Wi Fi Ontions _ Manage Connections Manage Connections 37 Tikona Digital Networks Configuration On Smart Devices AN gt www tikona in STEP 3 Select Manually Add Network STEP 4 Type the SSID as tikonawifi Set Up Wi Fi Connection Manually Add Wi Fi Network Qr pe the Network Name SSID Select an option Scan For Networks N 38 Tikona Digital Networks www tikona in Con
10. www tikona in Online Self Care Portal It helps you to manage the account on your own You can login to the Self Care portal directly at https selfcare tikona in or by logging into My Account from http www tikona in Online Recharge Recharge account through Credit Debit Card or Netbanking Recharge can be done with the help of cash vouchers To recharge online bill visit Self Care portal gt gt Billing amp Payments gt gt Make Payment Payment History View the list of the last recharges done To view payment history visit Self Care portal gt gt Billing amp Payments gt gt Payment list 65 Adjustments View the details relating to any adjustments posted in account To view adjustment details visit Self Care portal gt gt Billing amp Payments gt gt Adjustments 04 Tikona Digital Networks www tikona in Online Self Care Portal Password Management Helps to change your password or to get a new password Forgot password Helps to reset password To access this functionality set the security question preferably the first time you access the Self Care To set security question visit Self Care portal gt gt Subscriber Profile gt gt Security Question Change password Change account password at any point of time To change password visit Self Care portal gt gt Subscriber Profile gt gt Change Password Usage Details Check usage wit
11. 00 657E amp 4 5885 821 0145 3744 0243 2018 FCAA 178 0200 0000 0000 0009 2760 server certs 01 3803 91 0 0400 0000 0001 Window Store Store Window A Store Window Store Window Window Store Windows R Store Store Dever Windows A Store Store Deve Dn Window Store www tikona in 32 Tikona Digital Networks www tikona in Finish Synchronization Make sure the box next to tikonawifi 802 1X is checked Click Synchronize Once synchronization is complete you can disconnect the BlackBerry device from your computer label VesSign Class 3 Rox 63 GTE Root Cyber RSA Root CA 1004 RSA Sooty 1024 V3 GeoTrust Universal UTI GeoTrust CA fer UTI Geol rut Global CA Conificate Erinust net Secure Geol rust Secure Ceticate Eqatax Secure Catho Tikona secure Wi Fi Certificate _Tikona secure Wi Fi cert Tikona secure WiFi 00 Windows RIM imported store Comodo AddTeust Add Trust _ GoDaddy Vaat Root Entrust net 2948 Ertrust ret Go Deddy GD 2 Root Go Daddy 2
12. 2 1x Authenticati 802 1x CA Certificate Description Server Authentication Expires 30 Dec 2018 12 07 18 AM Tikona Digital Networks Configuration On Smart Devices AX STEP 8 Open the Safari Browser Tikona Captive Portal Login Screen would be displayed Enter Tikona Uni Fi Username and Password www tikona in 20 Tikona Digital Networks www tikona in 5 k mE symbian OS based Nokia Phones 21 Tikona Digital Networks www tikona in N STEP 1 In the menu select Tools STEP 2 Select Settings Settings 22 Tikona Digital Networks www tikona in STEP 4 Click Options and select STEP 5 Enter the below given settings New Access Point to create a Connection Name tikonawifi new Access Point Data bearer Wireless LAN WLAN network name tikonawifi New access point 23 Tikona Digital Networks www tikona in STEP 7 Network status Public WLAN network mode Infrastructure WLAN security mode 802 1X Homepage None WLAN security mode 24 Tikona Digital Networks www tikona in STEP 8 wm EAP STEP 9 set the EAP plug in setting 2 only mode Off select Options In this menu select To enable it click Options gt gt Enable and confirm it 3113 lav vifi mem EAP TTLS
13. BlackBerry mobile with Wi Fi capabilities and latest firmware 5 x or better BlackBerry Desktop Manager 5 0 or better Connectivity between Laptop PC and mobile over USB Bluetooth Data Cable Download the Certificate Download Authority Certificate from this link www tikona in connectunifi downloads To save the file select save to disk or save file The Certificate will download to your default location usually your desktop 30 www tikona in Old version of BlackBerry Synchronize Certificates Connect your BlackBerry device to your computer using BlackBerry Desktop Manager and make sure it is properly configured to communicate Select Synchronize Certificates If prompted create or enter your key store password Click r ED Disconnected BlackBerry Desktop Manager BlackBerry BlackBerry Desktop Manager Main Menu Modia Loader Manage and transfer mutmeco Update edd or remove device your BisciBerry device appicatons Device Switch Wizard Syachroaizo Trans fer data from BlackBerry Change options for synchronizing device or other device to messages and orpancer BisciSerry device Gata Device connected PIN None Options Help Backup and Restore Beck up or restore your Gevice gots Syachroalze Certificates 31 Tikona Digital Networks Import Certificates Click the Root Cert
14. Cot 0 Window Store VeoSign Claes 3 Root 62 VeriSign Trust Netwot 7003 FEQ CFA windows Store 2 2 2 2 2 2 F S444 x4 33 Tikona Digital Networks www tikona in Handset Configurations STEP 1 Adding tikonawifi networks 10 3 Manaqe Connections STEP 2 Go to Manage Connections 3 20 Turn All Connections Off Z Network Wi Fi Bluetooth Services Status Set Up WI FI Network Set Up Bluetooth Mobile Network Options Wi Fi Ontinn lt Manage Connections 34 Tikona Digital Networks Configuration On Smart Devices www tikona in STEP 3 Select Set Up Wi Fi Network Select Manually Add Networks and add tikonawifi Set Up Wi Fi Connection Select an option Scan For Networks Manually Add Network WI FI Hotspot Login STEP 4 Configure the Wi Fi security menu tikonawiFli Security Type PEAP Username Enter your Tikona Uni Fi Username Password Enter your Uni Fi Password Certificate 802 1X CA Certificate Inner Link Security 5 v2 Token None Selected Server Subject Blank Server SAN Blank Wi Fi Security Security Type PEAP User name 110210XXXX User password CA certificate 802 1X CA Certificate Inner link security EAP MS CHAP v2 Token lt None selected gt Server
15. Server cannot connect to the BlackBerry device The settings in the IT policy or Wi Fi profile were not sent to the BlackBerry device The authentication method is not configured correctly Possible solution Check the SSID status indicator in the Wi Fi status indicator group tikonawifi SSID is case sensitive If the SSID status indicator is not correct run the Set up Wi Fi wizard on the BlackBerry device again Perform the following actions Ping the BlackBerry device from the BlackBerry Enterprise Server Resolve any connection issues in your organization s network and with the BlackBerry Router Resend the IT policy to the BlackBerry device In the BlackBerry Administration Service verify the configuration information for the authentication method For PEAP authentication verify that the user s authentication credentials are correct Verify that the correct authentication method is configured on the Access Point and BlackBerry device 99 Tikona Networks www tikona in Troubleshooting tips for specific devices Low signal strength is causing Move the BlackBerry device into a wireless intermittent drops in data connectivity coverage area On the BlackBerry device in the device options click Wi Fi Connections 2 Press the Menu key Click Wi Fi Tools gt gt Wi Fi Diagnostics Wi Fi diagnostics 4 Verify the information in the status fields for the following connect
16. awifi network appears If not configure tikonawifi networks as per the User Manual for Nokia devices Move the Nokia device into a wireless Coverage area Please note that the Tikona Uni Fi Certificate which you installed at the time of first time configuration is removed as part of any firmware upgrade If you upgrade the firmware on your device you will need to reinstall it in order to use the Tikona Uni Fi wireless network 99 Tikona Digital Networks www tikona in Possible cause On the Apple device on the Home screen On the Apple device Wi Fi click Settings connections are not turned on Click Wi Fi Slide Wi Fi to ON On the Apple device on the Home screen Tikona Uni Fi Wi Fi profile is not click Settings configured on the Apple device Click Wi Fi Slide Wi Fi to ON Move the Apple device into the tikonawifi wireless The Apple device is not in the wireless coverage area coverage area of a tikonawifi wireless Access Point Check whether the Tikona Uni Fi CPE is switched ON and 4th LED is solid green Check the SSID status indicator in the Wi Fi status tikonawifi SSID of the Access Point indicator group tikonawifi SSID is case sensitive is not configured on the Apple device If the SSID status indicator is not correct create the tikonawifi profile once again on Apple device 60 Tikona Digital Networks www tikona in Troubleshoot
17. device VPN settings Set up amp manage Virtual Private Mobile networks Set options for ri 7 A g etw AD 4 Configuration On Smart Devices STEP 6 Tap on Add Wi Fi network under Wi Fi networks w 3 05PM Add Wi Fi network Network 5510 tikonawifi Security 802 1x EAP EA P ty pe PEAP Y Save Cancel Tikona Digital Networks www tikona in Configuration On Smart Devices STEP 7 Configure the below steps in the Box Connect to tikonawifi EAP Method PEAP Phase 2 authentication NONE CA Certificate N A Client Certificate N A Identity Enter your Tikona Uni Fi Username Anonymous Identity Leave blank Wireless Password Enter your Tikona Uni Fi Password 69 ty 5 11 C Connect to tikonawifi Signal strength Fair Security Enterprise 802 1x EAP method PEAP Phase 2 authentication NONE certificate 27 Client certificate 4 Connect 52 Eg A 5 0 4 5 11 C Connect to tikonawifi Identity 110021XXXXX Anonymous identity Wireless password Show password Tikona Digital Networks www tikona in Configuration On Smart Devices v STEP 8 Verify under Wi Fi networks if tikonawifl is connected B FT 5 16 282 B NI 48 G 5 18 PM Wi Fi settings Wi Fi Connected to tikonawifi
18. ed or latency delay network may be under upgradation or enhancement Please try after some time E Tariff and Relocation You can use Tikona Uni Fi service when you shift residence provided the service is available at the new location Shifting charges will apply as applicable 02 Tikona Digital Networks www tikona in n Important Tips Reset Password Subscriber Information via SMS Uni Fi offers short code SMS functionality for its subscribers With this functionality you can reset your account password and change your mobile number and e mail ID registered with us You need to send an SMS in the below mentioned format from your mobile number registered with us 1 reset account password RSTPWD space Username to 5676708 Example RSTPWD 1100110011 You will receive your new password on your registered mobile number and e mail ID 2 To change registered mobile number RSTMOBILE space Username space New Mobile Number to 5676708 Example RSTMOBILE 1100110011 9988998899 3 To change e mail ID RSTEMAIL space Username space New Email ID gt to 5676708 Example RSTEMAIL 1100110011 mehul mehta tkzmail com To check changed mobile number or e mail ID visit Self Care portal https selfcare tikona in gt gt Subscriber Profile gt gt Personal Information his is a chargeable service 03 Tikona Digital Networks
19. figuration On Smart Devices i STEP 5 Select Security type as PEAP STEP 6 Enter the Tikona Uni Fi Username and Password and click on the CA Certificate Wi Fi Security Security Type PEAP User name 110210XXXX User password CA certificate Wi Fi Security Security Type None selected Inner link security 5 v2 Token None selected Server subject Server SAN 39 Tikona Digital Networks www tikona in Configuration On Smart Devices STEP 7 Select the 802 1X CA Certificate STEP 8 Enter all the details given below Wi Fi Security Security Type PEAP User name 110210XXXX User password CA certificate 802 1X CA Certificate Inner link security EAP MS CHAP v2 Token None selected Server subject Server SAN Back Connect 40 Tikona Digital Networks www tikona in STEP 9 Go to Disable Server Certificate STEP 10 Save the Wi Fi profile Validation and check the box Connection Successful Save this Wi Fi Network as a Profile Yes Profile Name Home Work etc Server subject Serve AN 41 Tikona Digital Networks www tikona in Bookmarks Home MEdia Net Home BlackBerry Bookmarks Histor y MEdia Net Home STEP 12 Click on the BlackBerry button and click Options Home t your BlackBerry my batte
20. h session by session details such as start time end time duration total MBs consumed etc To view usage details visit Self Care portal gt gt My Tools gt gt Session History Service Request Gives account of trouble tickets registered at Tikona Care and their current status To view service request details visit Self Care portal gt gt Service Request gt gt View Requests Self Care portal also provides Anti Virus key licence key details list of MAC addresses with the option to reset any or all of the MAC addresses the latest product information and subscription plan details 05 Tikona Digital Networks www tikona in Configuration On Smart Devices awe The following do it yourself module will enable you to configure the following Smartphones Tablets for Tikona Uni Fi service 1 Android OS based Phones Tablets 2 Apple OS based Phones Tablets 3 symbian OS based Nokia Phones 4 BlackBerry 0S based Phones Tablets 5 BADA 0S based Phones Tablets Please ensure the following prerequisites before you start configuration 1 The smart device should be Wi Fi enabled 2 It should support 802 1X WPA2 Enterprise Security feature 3 Uni Fi Customer Premise Equipment is activated 06 Tikona Digital Networks Configuration On Smart Devices Quick resolution for frequently encountered problems Android OS based Phones Tablets 10 08 DINE 12 E m
21. ificates tab Select Import Certificates Select the Certificate you downloaded earlier Click Open ctiicues Othe pesple s cece Irtemedate Root certiicates label Secure Global Comodo UTN Che VesSag RSA Secure Server ut mip 20 FUT rust GTE CyberT ruit Global Root Enisust net Secure Server Securty Commurscation Root Claes 2 Public Root CA 2014 Class 2 Root 62 Thawte Server net Chert CA 1qqqqqqqqaqqqqqqq amp 0 0 amp 5 4 5 04 4 lt Comodo UTN USERFiit Hy MobleTiust RSA R Root 2021 GlobalSign Equiax Secure Global UTNUSERFest Hard UTNUSERF et Cent Secute Trusted Root GTE CyberTrust Secure Sex Conmmurscyho 2 Root CA Ve Trust r a P O lin Eqalax Secure Global UTNUSERF n Hand Secure Server Cette Root GTE CyberT rust Giba eit Secure Se Securty Commurscaho 2 Public CA VeriSign Trust Networ Sens number source 0 448 0058 500 0058 5
22. ing tips for specific devices In the Apple Administration Service verify the 4 configuration information for the authentication The authentication method is not method configured correctly For PEAP authentication verify that the user s authentication credentials are correct Low signal strength is causing intermittent drops in data connectivity Move the Apple device into a wireless coverage area v Troubleshooting Wi Fi BADA 05 Error prompt Possible solution 1 Go to Settings gt gt Connectivity gt gt Wi Fi gt gt Select your network click the first column which is the networks name or SSID gt gt Forget After this try reconnecting to the network No response 2 Try doing the above step and restart the phone after clicking Forget and reconnect to the network 3 In the browser there is a button tap it and then tap on Go to home page Here the page will reload and the Tikona log in page will open 61 Tikona Networks Contact US Us Tikona Care Toll free number E mail e For online Self Care portal e To check the speed of the service e Tikona Website New subscription and product info e Live Demo number E mail SMS For your Business Office Campus Toll free number SMS www tikona in 1800 209 4276 customercare tikona in https selfcare tikona in http speedtest tikona in www tikona in 020 6681
23. ion groups Wi Fi 9 view more diagnostic information press the Menu key and click Options In the Display Mode dropdown list click Advanced Please note that the Tikona Uni Fi Certificate which you installed at the time of first time configuration is removed as part of any firmware upgrade If you upgrade the firmware on your device you will need to reinstall it in order to use the Tikona Uni Fi wireless network 96 Tikona Digital Networks www tikona in ii Troubleshooting Wi Fi Android Possible cause Possible solution On the Android device on the Home screen click Settings On the Android device Wi Fi Click Wireless Networks connections are not turned on Click Wi Fi Settings In the Wi Fi field verify that a checkmark appears On the Android device on the Home screen Tikona Uni Fi Wi Fi profile is not click Manage Connections configured on the Android device In the Wi Fi field verify that tikonawifi network appears mE Move the Android device into the tikonawifi wireless The Android device is not in coverage area the wireless coverage area of a tikonawifi wireless Access Point Check whether the Tikona Uni Fi CPE is switched and 4th LED is solid green Tikona Networks www tikona in Troubleshooting tips for specific devices Possible cause
24. n Step 3 Tap on Wi Fi d 10 45AM Connectivity Bluetooth Wi Fi Mobile AP AllShare Synchronise Location Configuration On Smart Devices Step 4 Tap on Others Select network TECH Others 47 Tikona Digital Networks www tikona in Configuration Smart Devices A N Step 5 Enter the network name as Step 6 Tap on tikonawifi tikonawifi and tap Done II 1 Wi Fi Select network TECH 5 u 80020000 uh tikonawifi Tikona Digital Networks lA We Step 7 Configure the below given steps Security Type WPA2 enterprise EAP Method PEAPO Username Your Tikona Username Password Your Tikona Password Press Done Name tikonawifi Security type WPA2 enterprise EAP method PEAPO User name 1100110011 Password IP address s nected Configuration On Smart Devices www tikona in Step 8 Tap in the right side box to tikonawifi to activate it Verify that a tick mark appears with a prompt tikonawifi is now connected 10 45AM 4 L Select network TECH tikonawifi Others 49 Tikona Digital Networks www tikona in A Step 9 Go to Home menu and open the Internet browser aA j 5 00 iar a s 57 b a Volce mall New Z Step 10 E
25. nter URL in the address bar Tikona log in page will be displayed Q HMSO 11 12 Opera Mini 5 beta Recon antl 50 Tikona Digital Networks www tikona in Step 11 Enter your Tikona Uni Fi Username and Password and press Login Ust me www tikora m In emet 200255 Acoxnt Step 12 Below successful log in page will appear 56550A Inter ie 94 Logout OR I Services 00 50 Pasavors Reereenber me D 91 Tikona Digital Networks www tikona in Here are some quick resolution methods for frequently encountered problems Authentication Failed Reason 1 You get this message when wrong Username or Password is entered Ensure correct Username and Password is entered Authentication Failed Reason Log in failed maximum allowed MAC addresses reached Each device such as your Wi Fi mobile device tablets etc has a unique MAC address You will see the above error message when you have used more devices i e MAC IDs than what is allowed against your subscribed plan To resolve this error delete earlier registered MAC addresses to make way for the new device MAC ID you may be using Authentication Failed Reason Log in failed maximum allowed session reached The plan subscribed
26. ry r Options our BlackBerry 42 Tikona Digital Networks www tikona in i STEP 13 Click on Browser Configuration guo row Ser Conriguraci browser I Gener l Properties 8 Support JavaScript Cache Operations Browser Identification BlackBerry Start Page Home Page Default Search Provider Home Page Address http w w w cingular com bisbrowser 43 Tikona Digital Networks www tikona in STEP 15 Open the browser and enter any URL Tikona log in page will be displayed Enter your Tikona Uni Fi Username and Password and surf the Internet on your BlackBerry device o Home Page MEdia Net o Home Page BlackBerry Bookmarks History MEdia Net Home 44 Tikona Digital Networks www tikona in Configuration On Smart Devices BADA OS based Phones 45 Tikona Digital Networks www tikona in Configuration On Smart Devices Step 1 Press key view menu Step 2 Tap on Connectivity Choose Settings alll 12 45 8 Edit 1 d 10 45AM Settings Flight mode Logs Internet 255 Connectivity Video player My tiles Calendar Sound profiles UE Camera Media browser Settings FM radio Games amp more Voice recorder 4 Display and light General Date and time Z Contacts 46 Tikona Digital Networks www tikona i
27. tikonawifi SSID of the Access Point is not configured on the Android device The authentication method is not configured correctly Low signal strength is causing intermittent drops in data connectivity Possible solution Check the SSID status indicator in the Wi Fi status indicator group SSID is case sensitive If the SSID status indicator is not correct create the tikonawifi profile once again on your Android device In the Android Administration Service verify the configuration information for the authentication method For PEAP authentication verify that the user s authentication credentials are correct Move the Android device into a wireless coverage area 98 Tikona Digital Networks www tikona in Troubleshooting tips for specific devices iii Troubleshooting Wi Fi Symbian Nokia Devices Possible cause On the Nokia device Wi Fi connections are not turned ON Tikona Uni Fi Wi Fi profile is not configured on the Nokia device Low signal strength is causing intermittent drops in data connectivity Possible solution On the Symbian device on the Home screen click Tools Click Settings Click Connection In the Wi Fi field verify that tikonawifi Is connected On the Nokia device on the Home screen click Tools gt gt Settings gt gt Connections In the Wi Fi field verify that tikon
28. visit Self Care portal gt gt Billing amp Payments gt gt Make Payment gt gt Payment gt gt Make Payment e Cash Vouchers visit Self Care portal gt gt Billing amp Payments gt gt Make Payment gt gt Payment gt gt Voucher Top up Payments through cheque DD should be drawn in the name of Tikona Digital Networks Pvt Ltd XXX XXX denotes your 9 digit Billing Account Number BAN available on receipt e mailed to you at the time of order confirmation 01 Tikona Digital Networks www tikona in ww Important Tips Cheques be deposited at any of the and select Axis Bank Anmedabad Bengaluru New Delhi Mumbai and Navi Mumbai Pune and Surat ATM cheque drop box Cheque payments are subject to realization f payment for recharge is done through cheque and the service does not resume after the stipulated period please send an e mail to billing tikona in mentioning your cheque details BAN and service ID Also attach a scanned copy of your bank statement in the e mail Security e Change password at regular intervals e Never share username and password with anyone including any Tikona Digital Network representative Signal Check Ensure that the modem is never displaced from the location where it was originally installed to receive the optimal signal strength Check if the LED status is stable green First LED from right f you encounter slow spe
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