HP Stream x360 Convertible PC
Contents
1. 35 oT gridnnrtoB 37 EXIIT EL DULL LL LIP 38 Battery e 40 HDI E 42 Power connector cable eee eese eseesees essen einen tese sns tet ne snsen site sns tn naand eedan iinan iaaa 43 EIWDLCE 44 IUEPECIIJu R 47 6 Using Setup Utility BIOS and HP PC Hardware Diagnostics UEFI cce ee eee ee eere ene nennen eee rne naue 55 Starting Setup Utility BIOS ERR 55 Updating the BIOS see2ccelees 55 Determining the BIOS Version c ccsscessesscessesssesscessesssessessseessensessecesecesessecsseseesasesnesseeeneesseeaeeaes 55 Downloading a BIOS update cssesscessesssescesscessessecesessecsseseecseeseesaeesaeeasceaeeecesseseecssessesseeaeesass 56 Using HP PC Hardware Diagnostics UEFI sssssssssesssssssssssssssssssscscscscscsssssssesessssssssacsesesesesesesceseeeeeceeseaeaees 57 Downloading HP PC Hardware Diagnostics UEFI to a USB device esesesesceeees 57 7 Specifications ERN I B 58 Computer specifications lesse esses sees eese enne nen ntn nnns natns tns ripanaa araneae asorin kasuari desas sans sanas saspe isses sess sns 58 E BACkUDADOEBCDUBEM sis Eer eere Xu dde de eV EReSI2. 4 ym T S R X 6 Changing your notebook to an entertainment stand eese 7 Changing your notebook to a tablet eee sees esses ense entere tenens te tne te ns 7 m M 8 Inmu 8 SD6akers cae terere E EHE TH DEEP HE d epe veretur ee eoe aes EH deed 8 LAGI ssc des D HHQ 9 KEYS a 10 Service label and PCID label eee eeecseeeseecesceceeceecescesceeceecuecsaecesecsesseescescaesaeeeceacsaeeecacaeeeceecuaeeeseeceseetes 11 Saiten 11 Jut 12 3 WUMSEV ATED PANES catalog sii SL DEED 13 Computer major components cececcesrcessccescesscecsecceneecssceeeecsesesscceceeessesesaeceseecseeeseeeeesecscecaeseneseseeceseeesases 13 Display assembly subcomponents eee sees esee esee eene nnn tn ne th senes th setas tese ta sensa sa sensa saneta sss sa s sns asas 17 DU ESSE T 3s 17 0 RARE 19 Miscellaneois parts 2 e reete tn terrere eree oaeee neer Ea aee UR nee Ca GE a Deae en EE ESEE EAN aee aes RE g sack dst Ru RE REN Regul 19 Sequential partn mber listilig cci oce ct anro E eee sees aus to claus Deae ee ev doma eo ct wan C so pe AS Ie On
3. Recovery from external media If your computer does not restart in HP Recovery Manager you can change the computer boot order which is the order of devices listed in BIOS where the computer looks for startup information You can change the selection for an optical drive or a USB flash drive To change the boot order 1 Insert the HP Recovery media 2 Turnonor restart the computer or computer quickly press esc and then press f9 for boot options 3 Select the optical drive or USB flash drive from which you want to boot 4 Follow the on screen instructions Backing up your information 59 60 Using Windows Refresh or Windows Reset When your computer is not working properly and you need to regain system stability the Windows Refresh option allows you to start fresh and keep what is important to you The Windows Reset option allows you to perform detailed reformatting of your computer or remove personal information before you give away or recycle your computer For more information on these features and how to access them see Windows Help and Support You also can access Windows Refresh and Windows Reset from F11 System Recovery 1 2 3 4 Turn off the computer Turn on the computer and press and hold the f 11 key as the computer boots Select Troubleshoot from the Choose an option menu Follow the on screen instructions to continue Chapter 8 Backup and recovery 9 Powercord set requirements The wide
4. Component replacement procedures 29 4 Removethetwo Phillips PM2 5x8 0 screws 1 and the seven Phillips PM2 0x7 0 screws 2 that secure the bottom cover to the computer 5 Separate the bottom cover from the computer by lifting up at the seam near the display hinges 1 and then lift the cover up and off the computer far enough to access the USB audio board connector on the system board A NOTE When you lift the bottom cover a cable is connected from the USB audio board installed on the inside of the bottom cover to the system board Be sure not to pull the cable loose when lifting the bottom cover 6 Disconnect the USB audio board cable from the system board by lifting the ZIF connector 2 and then removing the USB audio board cable 3 from the system board connector 30 Chapter5 Removal and replacement procedures for Authorized Service Provider parts 7 Remove the bottom cover 4 Reverse this procedure to install the bottom cover Component replacement procedures 31 USB board Description Spare part number USB board includes cable 755734 001 Before removing the USB board follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the powe
5. 1 Start Setup Utility BIOS see Starting Setup Utility BIOS on page 55 2 Use the arrow keys to select Main and then make note of your current BIOS version 3 To exit Setup Utility BIOS without saving your changes use the arrow keys to select Exit select Exit Discarding Changes and then press enter 4 Select Yes Starting Setup Utility BIOS 55 Downloading a BIOS update A CAUTION Toreduce the risk of damage to the computer or an unsuccessful installation download and install a BIOS update only when the computer is connected to reliable external power using the AC adapter Do not download or install a BIOS update while the computer is running on battery power docked in an optional docking device or connected to an optional power source During the download and installation follow these instructions Do not disconnect power from the computer by unplugging the power cord from the AC outlet Do not shut down the computer or initiate Sleep Do not insert remove connect or disconnect any device cable or cord 1 Fromthe Start screen type hp support assistant and then select the HP Support Assistant app 2 Click Updates and tune ups and then click Check for HP updates now 3 Follow the on screen instructions 4 Atthe download area follow these steps a Identify the most recent BIOS update and compare it to the BIOS version currently installed on your computer If the update is more recent than your
6. computer 58 system board removal 44 spare part numbers 15 16 20 44 T thermal plate location 16 removing 45 toolsrequired 22 top cover spare part numbers 15 20 21 TouchPad buttons 8 removal 42 spare part number 15 21 TouchPad zone identifying 8 transporting guidelines 25 U USB 2 0 ports identifying 3 4 USB 3 0 ports identifying 3 USB board removing 32 spare partnumber 16 20 USB audio board spare partnumber 32 V video product description 1 volume button 5 w webcam identifying 6 removing 47 spare part number 18 21 47 webcam light identifying 6 webcam microphone module removing 50 Windows Refresh 60 Windows button identifying 6 Windows key identifying 10 wireless product description 1 WLAN antenna removing 47 53 spare part number 17 20 47 WLAN antenna identifying 6 WLAN module removal 33 spare part numbers 16 19 33 workstation guidelines 25 WWAN antenna removing 47 52 spare part number 18 20 47 WWAN antennas identifying 6 WWAN module removal 35 spare part numbers 16 35 Index 67
7. electrostatic discharge 24 equipment guidelines 26 esc key identifying 10 Ethernet product description 1 external media cards product description 2 F fn key identifying 10 G graphics product description 1 grounding guidelines 24 guidelines equipment 26 grounding 24 packaging 25 transporting 25 workstation 25 hard drive precautions 23 HDMI port identifying 3 HDMI to VGA adapter spare part numbers 19 hinge covers removing 49 HP PC Hardware Diagnostics UEFI downloading 57 using 57 HP Recovery Manager correcting boot problems 59 internal display switch identifying 6 internal microphone identifying 6 Index 65 J jacks audio out headphone audio in microphone 4 network 3 RJ 45 network 3 K keys action 10 esc 10 fn 10 Windows 10 L lights ACadapter 3 capslock 9 mute 9 power 4 RJ 45 network status 3 M mass storage device illustrated 19 precautions 23 spare part numbers 19 memory product description 1 memory card inserting 3 removing 3 memory card reader identifying 3 microphone product description 1 modelname 1 mute light identifying 9 N network jack identifying 3 0 operating system product description 2 optical drive precautions 23 product description 1 Spare partnumber 19 P packaging guidelines 25 66 Index PCID label 12 plastic parts service considerations 22 ports HDMI 3 product description 2 USB 2 0 3 4 USB 3 0 3 power button board remova
8. 4 Select your computer model and then select your operating system 5 Inthe Diagnostic section click HP UEFI Support Environment or Click Download and then select Run Using HP PC Hardware Diagnostics UEFI 57 7 Specifications Computer specifications 58 Metric U S Dimensions Width 308 mm 12 13 in Depth 215 1 mm 8 47 in Height 21 9 mm 0 86 in Weight 1 5 kg 3 31 lbs Input power Operating voltage and current 19 5 V dc 9 2 31A 45W Temperature Operating 5 C to 35 C 41 F to 95 F Nonoperating 20 C to 60 C 4 F to 140 F Relative humidity noncondensing Operating 10 to 90 Nonoperating 5 to 95 Maximum altitude unpressurized Operating 15mto 3 048 m 50 ft to 10 000 ft Nonoperating 15 m to 12 192 m 50 ft to 40 000 ft NOTE Applicable product safety standards specify thermal limits for plastic surfaces The device operates well within this range of temperatures Chapter 7 Specifications 8 Backup and recovery To protect your information use Windows backup and restore utilities to back up individual files and folders back up your entire hard drive or create system restore points In case of system failure you can use the backup files to restore the contents of your computer 1 Swipe from the right edge of the touch screen to display the charms tap Search and then tap the search box 2 Inthe search box type restore and then
9. 40 55 Walking across carpet 35 000 V 15 000V 7 500 V Walking across vinyl floor 12 000 V 5 000 V 3 000 V Motions of bench worker 6 000 V 800V 400V Removing DIPS from plastic tube 2 000 V 700 V 400 V Removing DIPS from vinyl tray 11 500V 4 000 V 2 000 V Removing DIPS from Styrofoam 14 500V 5 000 V 3 500 V Removing bubble pack from PCB 26 500 V 20 000 V 7 000 V Packing PCBs in foam lined box 21 000 V 11 000V 5 000 V 24 Chapter4 Removaland replacement procedures preliminary requirements Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment To avoid hand contact transport products in static safe tubes bags or boxes Protect ESD sensitive parts and assemblies with conductive or approved containers or packaging Keep ESD sensitive parts in their containers until the parts arrive at static free workstations Place items on a grounded surface before removing items from their containers Always be properly grounded when touching a component or assembly Store reusable ESD sensitive parts from assemblies in protective packaging or nonconductive foam Use transporters and conveyors made of antistatic belts and roller bushings Be sure that mechanized equipment used for moving materials is wired to ground and that proper materials are selected to avoid static charging When grounding is not possible use an ionizer to dissipate electric charges Workstation guidelines Follow these
10. BIOS make a note of the date name or other identifier You may need this information to locate the update later after it has been downloaded to your hard drive b Follow the on screen instructions to download your selection to the hard drive If the update is more recent than your BIOS make a note of the path to the location on your hard drive where the BIOS update is downloaded You will need to access this path when you are ready to install the update A NOTE If you connect your computer to a network consult the network administrator before installing any software updates especially system BIOS updates BIOS installation procedures vary Follow any instructions that are revealed on the screen after the download is complete If no instructions are revealed follow these steps 1 From the Start screen type file and then select File Explorer 2 Click your hard drive designation The hard drive designation is typically Local Disk C 3 Using the hard drive path you recorded earlier open the folder on your hard drive that contains the update 4 Double click the file that has an exe extension for example filename exe The BIOS installation begins 5 Complete the installation by following the on screen instructions A NOTE After a message on the screen reports a successful installation you can delete the downloaded file from your hard drive 56 Chapter 6 Using Setup Utility BIOS and HP PC Hardware Diagnos
11. United Kingdom 794301 031 3 Power button board includes cable 755733 001 4 TouchPad includes bracket and cable 794302 001 5 Power connector cable 755727 001 6 Speaker Kit includes left and right speakers and cable 794298 001 7 System board includes replacement thermal material Intel Celeron N2840 processor 2 GB memory 32G eMMC no WWAN support and the 794299 501 Windows 8 1 Standard operating system includes replacement thermal material Computer major components 15 16 Item Component Spare part number Intel Celeron N2840 processor 2 GB memory 32G eMMC WWAN support and the 794300 501 Windows 8 1 Standard operating system includes replacement thermal material 8 Thermal plate not spared 9 WLAN module Broadcom BCM43142 802 11 b g n 1x1 Wi Fi Bluetooth 4 0 HMC Combo Adapter 753076 005 10 WWAN module HP hs3110 HSPA Mobile Broadband Module 748599 005 11 Embedded 3 cell prismatic battery pack 43 Wh 3 82 Ah 787520 005 12 USB board includes cable 755734 001 13 Bottom cover Without WWAN support 794288 001 With WWAN support 794289 001 Chapter3 Illustrated parts catalog Display assembly subcomponents 0 A NOTE The display assembly is also spared as a whole assembly Display assembly 11 6 in 29 5 cm AG SVA LED TouchScreen includes webcam microphone module with WWAN and WLAN support 794293 001 and display assembly 11 6 in 29 5 cm AG
12. computer Remove the bottom cover see Bottom cover on page 28 Disconnect the battery Remove the power button board 1 2 3 4 5 Disconnect the power button board cable 1 from the system board Disconnect the power button board cable 2 from the power button board Remove the two Phillips PM2 0x3 0 screws 3 that secure the power button board to the computer Remove the power button board 4 Remove the power button board cable 5 The cable is attached with double sided adhesive Reverse this procedure to install the power button board Component replacement procedures 37 Speakers Description Spare part number Speaker Kit includes left and right speakers and cable 794298 001 Before removing the speakers follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the bottom cover see Bottom cover on page 28 5 Disconnect the battery Remove the speakers 1 Disconnect the speaker cable from the system board 1 2 Release the speaker cable 2 from the clips on the battery 3 Remove the four Phillips PM2 0x6 0 broadhead screws 3 that secure the speakers to the computer A NOTE Make note of the
13. from the Start screen type camera and then select Camera from the list of applications antenna ends and receives wireless signals to communicate with wireless 5 WLAN ant a Send d i irel ignal icate with wirel local area networks WLANs 6 Windows button Returns you to the Start screen from an open app or the Windows desktop NOTE Pressing the Windows key again will return you to the previous screen 7 Internal display switch Turns off the display and initiates Sleep if the display is closed while the power is on NOTE The internal display switch is not visible from the outside of the computer The antennas are not visible from the outside of the computer For optimal transmission keep the areas immediately around the antennas free from obstructions For wireless regulatory notices see the section of the Regulatory Safety and Environmental Notices that applies to your country or region To access this guide from the Start screen type support and then select the HP Support Assistant app 6 Chapter 2 External component identification Your computer can function as a classic notebook and in addition the display can be rotated so that the computer transforms into an entertainment stand or a tablet Changing your notebook to an entertainment stand To change your notebook to an entertainment stand raise the display and then rotate the display backward to a stand position about 315 degrees Changing
14. grounding workstation guidelines Cover the workstation with approved static shielding material Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment Use conductive field service tools such as cutters screw drivers and vacuums When fixtures must directly contact dissipative surfaces use fixtures made only of static safe materials Keep the work area free of nonconductive materials such as ordinary plastic assembly aids and Styrofoam Handle ESD sensitive components parts and assemblies by the case or PCM laminate Handle these items only at static free workstations Avoid contact with pins leads or circuitry Turn off power and input signals before inserting or removing connectors or test equipment Grounding guidelines 25 Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation e When seated wear a wrist strap connected to a grounded system Wrist straps are flexible straps with a minimum of one megohm 10 resistance in the ground cords To provide proper ground wear a strap snugly against the skin at all times On grounded mats with banana plug connectors use alligator clips to connect a wrist strap When standing use foot straps and a grounded floor mat Foot straps heel toe or boot straps can be used at standing workstations and are compatible with most types of shoes or boots On conduc
15. range input feature of the computer permits it to operate from any line voltage from 100 to 120 V ac or from 220 to 240 V ac The 3 conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased Power cord sets for use in other countries or regions must meet the requirements of the country and region where the computer is used Requirements for all countries The following requirements are applicable to all countries and regions e The length of the power cord set must be at least 1 0 m 3 3 ft and no more than 2 0 m 6 5 ft e All power cord sets must be approved by an acceptable accredited agency responsible for evaluation in the country or region where the power cord set will be used e The power cord sets must have a minimum current capacity of 10 A and a nominal voltage rating of 125 or 250 V ac as required by the power system of each country or region e Theappliance coupler must meet the mechanical configuration of an EN 60 320 IEC 320 Standard Sheet C13 connector for mating with the appliance inlet on the back of the computer Requirements for all countries 61 Requirements for specific countries and regions Country region Accredited agency Applicable note number Argentina IRAM 1 Australia SAA 1 Austria OVE 1 Belgium CEBEC 1 Brazil ABNT 1 Canada CSA 2 Chile IMQ 1 Denmark DEM
16. select from the list of displayed options ET NOTE For detailed instructions on various backup and restore options perform a search for these topics in Windows Help and Support In case of system instability HP recommends that you print the recovery procedures and save them for later use A NOTE Windows includes the User Account Control feature to improve the security of your computer You may be prompted for your permission or password for tasks such as installing software running utilities or changing Windows settings For more information see Windows Help and Support Backing up your information Recovery after a system failure is as good as your most recent backup You should create system repair media and your initial backup immediately after initial system setup As you add new software and data files you should continue to back up your system on a regular basis to maintain a reasonably current backup For more information on the Windows backup features see Windows Help and Support Performing a system recovery In case of system failure or instability the computer provides the following tools to recover your files e X Windows recovery tools You can use Windows Backup and Restore to recover information you have previously backed up You can also use Windows Automatic Repair to fix problems that might prevent Windows from starting correctly Ef NOTE If you are unable to boot start up your computer contact support
17. your notebook to a tablet To change your notebook to a tablet raise the display and then rotate the display backward until it is flush with the computer bottom 360 degrees Display 7 Top TouchPad 0 9 TX Component Description 1 TouchPad zone Moves the on screen pointer and selects or activates items on the screen NOTE The TouchPad also supports edge swipe gestures 2 Left TouchPad button Functions like the left button on an external mouse 3 Right TouchPad button Functions like the right button on an external mouse Speakers Component Description Speakers 2 Produce sound 8 Chapter 2 External component identification Lights Component Description 1 Caps lock light On Caps lock is on which switches the keys to all capital letters 2 d 9 Mute light e Amber Computer sound is off e Off Computer sound is on Top 10 Component Description 1 esc key Displays system information when pressed in combination with the fn key 2 fn key Executes frequently used system functions when pressed in combination with the b key the spacebar or the esc key 3 PT Windows key Returns you to the Start screen from an open app or the Windows desktop NOTE Pressing the Windows key again will return you to the previous screen 4 Action keys Chapter 2 External component identification Execute frequently used system function
18. 300 501 operating system includes replacement thermal material Before removing the system board follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Removethe bottom cover see Bottom cover on page 28 5 Remove the battery see Battery on page 40 3 E NOTE When replacing the system board be sure that the following components are removed from the defective system board and installed on the replacement system board e WLAN module see WLAN module on page 33 e WWAN module see WWAN module on page 35 e Thermal plate Remove the system board Disconnect the following cables from the system board 1 WWAN wireless antennas 2 Power connector cable 3 WLAN wireless antenna 4 Keyboard ZIF cable 5 Webcam cable 6 Display cable 7 Power button board ZIF cable 8 TouchPad board ZIF cable 9 Speaker cable 44 Chapter5 Removal and replacement procedures for Authorized Service Provider parts Li 7 m i x a a x 2 Remove the thermal plate a Remove the six Phillips PM 2 0x3 0 screws 1 securing the thermal plate b Remove the thermal plate 2 N A NOTE The thermal ma
19. HP Stream x360 Convertible PC Maintenance and Service Guide IMPORTANT This document is intended for HP authorized service providers only Copyright 2014 Hewlett Packard Development Company L P Bluetooth is a trademark owned by its proprietor and used by Hewlett Packard Company under license Atom Celeron and Intel are trademarks of Intel Corporation in the U S and other countries Microsoft and Windows are U S registered trademarks of the Microsoft group of companies SD Logo is a trademark of its proprietor The information contained herein is subject to change without notice The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein First Edition October 2014 Document Part Number 793705 001 Product notice This guide describes features that are common to most models Some features may not be available on your computer Not all features are available on all editions of Windows 8 This computer may require upgraded and or separately purchased hardware drivers and or software to take full advantage of Windows 8 functionality See http www microsoft com for details Software terms By installing copying downloading or otherwise using any software product p
20. KO 1 Finland FIMKO 1 France UTE 1 Germany VDE 1 India ISI 1 Israel SII 1 Italy IMQ 1 Japan JIS 3 The Netherlands KEMA 1 New Zealand SANZ 1 Norway NEMKO 1 The People s Republic of China CCC 4 Saudi Arabia SASO 7 Singapore PSB 1 South Africa SABS 1 South Korea KTL 5 Sweden SEMKO 1 Switzerland SEV 1 Taiwan BSMI 6 Thailand TISI 1 The United Kingdom ASTA 1 The United States UL 2 1 The flexible cord must be Type HO5VV F 3 conductor 0 75 mm conductor size Power cord set fittings appliance coupler and wall plug must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used 62 Chapter9 Power cord set requirements Country region Accredited agency Applicable note number 2 The flexible cord must be Type SVT SJT or equivalent No 18 AWG 3 conductor The wall plug must be a two pole grounding type with a NEMA 5 15P 15 A 125 V ac or NEMA 6 15P 15 A 250 V ac configuration CSA or C UL mark UL file number must be on each element The appliance coupler flexible cord and wall plug must bear a T mark and registration number in accordance with the Japanese Dentori Law The flexible cord must be Type VCTF 3 conductor 0 75 mm or 1 25 mm conductor size The wall plug must be a two pole grounding type with a Japanese Industrial Standard C8303 7 A 125 V ac configuration The flexible cord must be Type RVV 3 conductor 0 75 mm conductor size Power cord set fittin
21. QUII GIU SERE EHE EEN edveudu iud E PETRO MUS dos os pErEEE DRM UM N S UP EE Pa IDA MEAE EE 59 Backing up your information ccccsscsscsssssssscsccssesscsesssessesessesssssesaecesssesaecassaesaesaessesceseesseecaeseeeseeeesesseesaeoess 59 Performing a system recovery ccscsscssssscssssessesscssessesesssesseseessessesesaessseaessessssesaesssaessesaesaesseseeseeseeaeesseeeaeesnes 59 Recovery from external media eee eee eese esses esee sense nn nennen ens tr se tr seta sese sinn sr nai nena 59 Using Windows Refresh or Windows Reset csscseseeeceeeeececeeceseeecesceseeecesecatencaeeecesceeceeteeeeess 60 Eg i qc niErgsisc Dios cfe 61 Requirements for all countries eese esses eene te nennt nest tn snas tns ta sinas nn santa sias sese sanata ss ss essi sn sasaa 61 Requirements for specific countries and regions sccesesscecessesscssessesecssessesaeescescseesscssecsesaesaeceseaesaseeeaeeaees 62 TU Reeve aee P HERRERA trite err rreer tnt vyerye rr srr retry fer Correa ty TTT Terr ere UM LEER E renee rT eT errr re Terr re eTren Cre TTT eTeT 64 INGO q 65 1 Product description Category Description Product Name HP Stream x360 Convertible PC Processor Intel Celeron N2840 processor up to 2 58 GHz 2 MB L2 1333 MHz dual core Chipset Intel Atom Graphics Internal grap
22. Removal and replacement procedures for Authorized Service Provider parts 2 Remove the battery 2 Reverse this procedure to install the battery Component replacement procedures 41 TouchPad Description Spare part number TouchPad includes bracket and cable 794302 001 Before removing the TouchPad follow these steps Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect the power from the computer by unplugging the power cord from the computer Disconnect all external devices from the computer Remove the bottom cover see Bottom cover on page 28 Ut oe Remove the battery see Battery on page 40 Remove the TouchPad 1 Disconnect the TouchPad cable from the system board by lifting the ZIF connector 1 and then removing the TouchPad cable from the system board connector The cable is held in place with adhesive 2 Remove three Phillips PM2 0x2 0 broadhead screws 2 that secure the Touchpad to the computer 3 Remove the EMI tape from the TouchPad 4 Liftandremove the TouchPad 3 from the computer Reverse this procedure to install the TouchPad 42 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts Power connector cable Description Spare part number Power connector cable 755721 001 Before removing the power connector c
23. Ro CEA 19 4 Removal and replacement procedures preliminary requirements eee e ee eee ee eee eese eene so ees sonneu 22 Tools requiridas M 22 Service considerations ee eeeecesseeeeececceseecesecscescesccucescescescesceacescesceacesceaseasesceaceacenceacsaeeeesacsaeeeseecaeeeeeeceseates 22 Plastic parts iet etnies co aca nte re teg Ere eu Eae EL Ree aue deca aet e kei ecu ue ceo cu leanne 22 E EET DIPEBnIapE e 23 juri ee M 23 ICD E 24 Electrostatic discharge damage eee eee eese eene ense nn nenne sonet nass sesta sensa tenens 24 Packaging and transporting guidelines eee 25 Workstation guidelines lees esses eene entente 25 vi 5 Removal and replacement procedures for Authorized Service Provider parts eee eee eee 27 Component replacement procedures scsscssscssecssecssecseecsecssesssensecssessseseseseeeseeeceseceseesaeesaesaeessessaeseseeseeaees 27 Bottom COV OM aen ner ed ei e ei eren rege eue te coe pe Neu ene eee bin Hte eue e EI 28 USB board ives E 32 WLAN DPI 33 Lun cp
24. SVA LED TouchScreen includes webcam microphone module with WLAN support 794294 001 Item Component Spare part number 1 Display enclosure supports both WWAN non WWAN models 794287 001 2 WLAN antenna 794285 001 Display assembly subcomponents 17 Item Component Spare part number 3 Webcam includes microphone rubber gaskets 794303 001 4 WWAN dual antenna 794286 001 5 Display cable 761350 001 6 Display hinges 794308 001 7 Display raw panel includes display screw mylar covers and rubber gaskets 794295 001 8 Proximity sensor board 788218 001 9 Display bezel for use with the raw panel includes bezel touch glass touch control board 794290 001 and magnets for hibernation and 360 10 Display hinge covers includes top and bottom covers 794292 001 18 Chapter3 Illustrated parts catalog Mass storage devices Component Spare part number External DVD RW Double Layer with SuperMulti Drive 747080 001 Miscellaneous parts Component Spare part number AC adapter 45 W HP Smart AC adapter non PFC 4 5 mm non slim not for India People s Republic of China 741727 001 HDMI to VGA adapter 701943 001 Power cord 3 pin black 1 83 m For use in Argentina 755530 D01 For use in Denmark 755530 081 For use in Europe 755530 021 For use in Israel 755530 BB1 For use in Italy 755530 061 For use in North America 755530 001 For use in Sout
25. Top cover for use in France includes keyboard 794301 061 Top cover for use in Italy includes keyboard 794301 071 Top cover for use in Spain includes keyboard 794301 131 Top cover for use in Portugal includes keyboard 20 Chapter 3 Illustrated parts catalog Spare part number Description 794301 141 Top cover for use in Turkey includes keyboard 794301 151 Top cover for use in Greece includes keyboard 794301 161 Top cover for use in Latin America includes keyboard 794301 171 Top cover for use in Saudi Arabia includes keyboard 794301 251 Top cover for use in Russia includes keyboard 794301 261 Top cover for use in Bulgaria includes keyboard 794301 271 Top cover for use in Romania includes keyboard 794301 A41 Top cover for use in Belgium includes keyboard 794301 B31 Top cover for use Internationally includes keyboard 794301 BA1 Top cover for use in Slovenia includes keyboard 794301 BB1 Top cover for use in Israel includes keyboard 794301 BG1 Top cover for use in Switzerland includes keyboard 794301 DB1 Top cover for use in Canada includes keyboard 794301 DH1 Top cover for use in Denmark Finland and Norway includes keyboard 794301 FL1 Top cover for use in the Czech Republic and Slovakia includes keyboard 794302 001 TouchPad includes bracket and cable 794303 001 Webcam includes microphone rubber gaskets 794308 001 Display hinge Sequential part num
26. able a Release the display cable tape 1 holding the cable on the display bezel b Disconnect the end of the display cable 2 from the small connector at the bottom of the display panel c Disconnect the display cable 3 from the large connector on the bottom of the display panel d Remove the cable from clips 4 that secure it to the display enclosure e Lift the display cable 5 from the display enclosure to remove it 6 Toremove the WWAN dual antennas a Remove the tape 1 securing the antennas 52 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts b Lift the antennas 2 to remove them from the display 7 Toremove the WLAN antenna a Remove the tape 1 securing the antenna b Lift the antenna 2 to remove it from the display 8 Toremovethe display hinges a Remove the four Phillips silver screws 1 from the left and right display hinges b Remove the two Phillips black screws 2 from the left and right display hinges Component replacement procedures 53 Remove the hinges 3 A NOTE The hinges are marked with an L for left and R for right Reverse this procedure to reassemble and install the display assembly 54 Chapter5 Removal and replacement procedures for Authorized Service Provider parts 6 Using Setup Utility BIOS and HP PC Hardware Diagnostics UEFI Setup Utility or Basic Input Output System BIOS controls communica
27. able follow these steps e wN Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect the power from the computer by unplugging the power cord from the computer Disconnect all external devices from the computer Remove the bottom cover see Bottom cover on page 28 Remove the battery see Battery on page 40 Remove the power connector cable ET NOTE Theright bracket is also held in place by screws that were removed when the bottom cover was removed mode e om Remove the black Phillips PM2 5x6 0 screw 1 that secures the right bracket to the computer Open the display assembly right hinge 2 as far as it will open Remove the right hinge bracket from the computer 3 Disconnect the power connector cable 4 from the system board Remove the power connector 5 from the computer Reverse this procedure to install the power connector cable Component replacement procedures 43 System board 3 Ef NOTE The system board spare part kit includes replacement thermal material Description Spare part number Intel Celeron N2840 processor 2 GB memory 32G eMMC no WWAN support and the Windows 8 1 794299 501 Standard operating system includes replacement thermal material Intel Celeron N2840 processor 2 GB memory 32G eMMC WWAN support and the Windows 8 1 Standard 794
28. alog Computer major components ET NOTE HP continually improves and changes product parts For complete and current information on supported parts for your computer go to http partsurfer hp com select your country or region and then follow the on screen instructions Computer major components 13 14 Chapter3 Illustrated parts catalog Item Component Spare part number 1 Display assembly 11 6 in 29 5 cm AG SVA LED TouchScreen includes webcam microphone module With WLAN and WWAN support 794293 001 With WLAN support 794294 001 The display assembly is also spared at the subcomponent level See Display assembly subcomponents on page 17 2 Top cover includes keyboard For use in Belgium 794301 A41 For use in Bulgaria 794301 261 For use in Canada 794301 DB1 For use in the Czech Republic and Slovakia 794301 FL1 For use in Denmark Finland and Norway 794301 DH1 For use in France 794301 051 For use in Germany 794301 041 For use in Greece 794301 151 For use in Israel 794301 BB1 For use in Italy 794301 061 For use in Latin America 794301 161 For use in the Netherlands 794301 B31 For use in Portugal 794301 131 For use in Romania 794301 271 For use in Russia 794301 251 For use in Saudi Arabia 794301 171 For use in Slovenia 794301 BA1 For use in Spain 794301 071 For use in Switzerland 794301 BG1 For use in Turkey 794301 141 For use in the
29. ber listing 21 22 4 Removalandreplacement procedures preliminary requirements Tools required You will need the following tools to complete the removal and replacement procedures e Flat bladed screw driver e Magnetic screw driver e Phillips PO and P1 screw drivers Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures A NOTE As you remove each subassembly from the computer place the subassembly and all accompanying screws away from the work area to prevent damage Plastic parts A CAUTION Using excessive force during disassembly and reassembly can damage plastic parts Use care when handling the plastic parts Apply pressure only at the points designated in the maintenance instructions Chapter 4 Removal and replacement procedures preliminary requirements Cables and connectors A CAUTION When servicing the computer be sure that cables are placed in their proper locations during the reassembly process Improper cable placement can damage the computer Cables must be handled with extreme care to avoid damage Apply only the tension required to unseat or seat the cables during removal and insertion Handle cables by the connector whenever possible In all cases avoid bending twisting or tearing cables Be sure that cables are routed in such a way that they cannot be caught or snagged by parts being r
30. cable 755734 001 USB board includes cable 761350 001 Display cable 787520 005 Embedded 3 cell 43 Wh 3 82 Ah prismatic battery pack 788218 001 Proximity sensor board 794285 001 WLAN antenna 794286 001 WWAN dual antenna 794287 001 Display enclosure supports both WWAN non WWAN models 794288 001 Bottom cover without WWAN support 794289 001 Bottom cover with WWAN support 794290 001 Display bezel for use with the raw panel includes bezel touch glass touch control board and magnets for hibernation and 360 794292 001 Display hinge covers includes top and bottom covers 794293 001 Display panel kit with WWAN and WLAN support 794294 001 Display panel kit with WLAN support 794295 001 Display raw panel includes display screw mylar covers and rubber gaskets 794296 001 Rubber Feet Kit includes 2 rear rubber feet 794297 001 Screw Kit 794298 001 Speaker Kit includes left and right speakers and cable 794299 501 System board equipped with an Intel Celeron N2840 processor 2 GB memory 32G eMMC no WWAN support and the Windows 8 1 Standard operating system includes replacement thermal material 794300 501 System board equipped with an Intel Celeron N2840 processor 2 GB memory 32G eMMC WWAN support and the Windows 8 1 Standard operating system includes replacement thermal material 794301 031 Top cover for use in the United Kingdom includes keyboard 794301 041 Top cover for use in Germany includes keyboard 794301 051
31. cover see Bottom cover on page 28 5 Disconnect the battery Remove the WWAN module 1 Disconnect the WWAN antenna cables 1 from the terminals on the WWAN module 34 ET NOTE Thered WWAN antenna cable is connected to the WWAN module Main terminal The blue WWAN antenna cable is connected to the WWAN module Aux terminal 2 Remove the Phillips PM2 0x3 0 screw 2 that secures the WWAN module to the system board Component replacement procedures 35 3 Remove the WWAN module 3 by pulling the module away from the slot ET NOTE WWAN modules are designed with a notch to prevent incorrect insertion 94 ET NOTE Ifthe WWAN antennas are not connected to the terminals on the WWAN module the protective sleeves must be installed on the antenna connectors as shown in the following illustration Reverse this procedure to install the WWAN module 36 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts Power button board Description Spare part number Power button board includes cable 755733 001 Before removing the power button board follow these steps moe wN Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect the power from the computer by unplugging the power cord from the computer Disconnect all external devices from the
32. crophone jack V4 4 Chapter 2 External component identification Connects optional powered stereo speakers headphones earbuds a headset or a television audio cable Also connects an optional headset microphone This jack does not support optional microphone only devices Component Description WARNING Toreduce the risk of personal injury adjust the volume before putting on headphones earbuds or a headset For additional safety information refer to the Regulatory Safety and Environmental Notices To access this guide from the Start screen type support and then select the HP Support Assistant app NOTE When a device is connected to the jack the computer speakers are disabled NOTE Besure that the device cable has a 4 conductor connector that supports both audio out headphone and audio in microphone 6 Volume up down button Controls speaker volume To decrease speaker volume press the edge of the button To increase speaker volume press the edge of the button Left side 5 Display Component Description 1 WWAN antennas 2 select models only Send and receive wireless signals to communicate with wireless wide area networks WWAN 2 Internal microphones 2 Record sound 3 Webcam light On The webcam is in use 4 Webcam Records video and captures photographs Some models allow you to video conference and chat online using streaming video To use the webcam
33. des display screw mylar covers and rubber gaskets 794295 001 Proximity sensor board 788218 001 Webcam includes microphone rubber gaskets 794303 001 WLAN antenna 794285 001 WWAN dual antenna 794286 001 Before removing the display assembly follow these steps 1 Shutdown the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Removethe bottom cover see Bottom cover on page 28 5 Removethe battery see Battery on page 40 To remove the display assembly 1 Release the WWAN wireless antennas from the clips 1 built into the base enclosure 2 Release the WLAN wireless antenna cable from the clip 2 built into the base enclosure 3 Disconnect the webcam cable 3 from the system board Component replacement procedures 47 4 Disconnect the display cable 4 from the system board 5 Remove the two silver Phillips PM2 5x4 0 screws 1 and the two black Phillips PM2 5x5 0 screws 2 that secure the display assembly and bracket to the computer A CAUTION Support the display assembly when removing the screws Failure to support the display assembly can result in damage to the display assembly and ot
34. dule 2 antennas Support for the following WWAN format e HPhs3110 HSPA Mobile Broadband Module SIM card slot user accessible Category Description External media cards HP Multi Format Digital Media Card Reader with push push technology Supports SD SDHC SDXC SIM slot Ports e ACadapter HP Smart pin plug 4 5 mm barrel e X Audio one combo audio out headphone audio in microphone jack supports jack auto detection HDMI v 1 4a supporting up to 1080p 1920x1080 at 60 Hz e RJ 45 Ethernet e 1USB3 0 e 2 USB2 0 e VGA Dsub 15 pin supporting 1920x1200 external resolution at 60 Hz hot plug unplug and auto detection for correct output to wide aspect versus standard aspect video Keyboard pointing devices 97 size textured island style keyboard no numerical keypad Touchpad requirements HP Imagepad Clickpad with image sensor Taps enabled as default Multitouch gestures enabled Support for PS 2 and SMB interface Support for Windows 8 1 Modern TouchPad Gestures Power requirements 1 meter length power cord AC adapter with localized cable plug support Support for the following AC adapter e 45WHP Smart AC adapter non PFC with 26 5 mm z height adapter non slim not for India People s Republic of China Embedded 3 cell 43 Wh prismatic battery Security Security cable lock slot Operating system Preinstalled e Windows 8 1 WIMBoot Serviceability End user replaceable pa
35. emoved or replaced Handle flex cables with extreme care these cables tear easily Drive handling A CAUTION Drives are fragile components that must be handled with care To prevent damage to the computer damage to a drive or loss of information observe these precautions Before removing or inserting a hard drive shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Before handling a drive be sure that you are discharged of static electricity While handling a drive avoid touching the connector Before removing a diskette drive or optical drive be sure that a diskette or disc is not in the drive and be sure that the optical drive tray is closed Handle drives on surfaces covered with at least one inch of shock proof foam Avoid dropping drives from any height onto any surface After removing a hard drive an optical drive or a diskette drive place it in a static proof bag Avoid exposing an internal hard drive to products that have magnetic fields such as monitors or speakers Avoid exposing a drive to temperature extremes or liquids If a drive must be mailed place the drive in a bubble pack mailer or other suitable form of protective packaging and label the package FRAGILE Service considerations 23 Grounding guidelines Electrostatic discharge damage Electronic components are sensitive to electrostatic disc
36. gs appliance coupler and wall plug must bear the CCC certification mark The flexible cord must be Type HO5VV F 3 conductor 0 75 mm conductor size KTL logo and individual approval number must be on each element Corset approval number and logo must be printed on a flag label The flexible cord must be Type HVCTF 3 conductor 1 25 mm conductor size Power cord set fittings appliance coupler cable and wall plug must bear the BSMI certification mark For 127 V ac the flexible cord must be Type SVT or SJT 3 conductor 18 AWG with plug NEMA 5 15P 15 A 125 V ac with UL and CSA or C UL marks For 240 V ac the flexible cord must be Type HOSVV F 3 conductor 0 75 mm or 1 00 mm2 conductor size with plug BS 1363 A with BSI or ASTA marks Requirements for specific countries and regions 63 10 Recycling When a non rechargeable or rechargeable battery has reached the end of its useful life do not dispose of the battery in general household waste Follow the local laws and regulations in your area for battery disposal HP encourages customers to recycle used electronic hardware HP original print cartridges and rechargeable batteries For more information about recycling programs see the HP Web site at http www hp com recycle 64 Chapter 10 Recycling Index A ACadapter 3 AC adapter spare part numbers 19 action keys identifying 10 audio product description 1 audio out headphone audio in microphone jac
37. h Africa 755530 AR1 For use in Switzerland 755530 111 For use in the United Kingdom and Singapore 755530 031 Rubber Feet Kit includes 2 rear rubber feet 794296 001 Screw Kit 794297 001 Sequential part number listing Spare part number Description 701943 001 HDMI to VGA adapter 741727 001 45 W HP Smart AC adapter non PFC 4 5 mm non slim not for India People s Republic of China 747080 001 External DVD RW Double Layer with SuperMulti Drive 748599 005 HP hs3110 HSPA Mobile Broadband Module 753076 005 Broadcom BCM43142 802 11 b g n 1x1 Wi Fi Bluetooth 4 0 HMC Combo Adapter 755530 001 Power cord for use in North America 3 pin black 1 83 m 755530 021 Power cord for use in Europe 3 pin black 1 83 m 755530 031 Power cord for use in the United Kingdom and Singapore 3 pin black 1 83 m 755530 061 Power cord for use in Italy 3 pin black 1 83 m Mass storage devices 19 Spare part number Description 755530 081 Power cord for use in Denmark 3 pin black 1 83 m 755530 111 Power cord for use in Switzerland 3 pin black 1 83 m 755530 AR1 Power cord for use in the South Africa 3 pin black 1 83 m 755530 BB1 Power cord for use in Israel 3 pin black 1 83 m 755530 D01 Power cord for use in Argentina 3 pin black 1 83 m 755727 001 Power connector cable 755733 001 Power button board includes
38. harge ESD Circuitry design and structure determine the degree of sensitivity Networks built into many integrated circuits provide some protection but in many cases ESD contains enough power to alter device parameters or melt silicon junctions A discharge of static electricity from a finger or other conductor can destroy static sensitive devices or microcircuitry Even if the spark is neither felt nor heard damage may have occurred An electronic device exposed to ESD may not be affected at all and can work perfectly throughout a normal cycle Or the device may function normally for a while then degrade in the internal layers reducing its life expectancy A CAUTION To prevent damage to the computer when you are removing or installing internal components observe these precautions Keep components in their electrostatic safe containers until you are ready to install them Before touching an electronic component discharge static electricity by using the guidelines described in this section Avoid touching pins leads and circuitry Handle electronic components as little as possible If you remove a component place it in an electrostatic safe container The following table shows how humidity affects the electrostatic voltage levels generated by different activities A CAUTION A product can be degraded by as little as 700 V Typical electrostatic voltage levels Relative humidity Event 10
39. her computer components 48 Chapter5 Removal and replacement procedures for Authorized Service Provider parts 6 Liftthe computer and separate the display assembly from the computer 3 e T If it is necessary to replace any of the display assembly subcomponents 1 To remove the display hinge covers a Usea thin tool 1 to separate the snaps on the top hinge cover 2 and then rotate it off b Remove the four Phillips PM2 5x5 0 screws 3 that secure the bottom hinge cover to the display Component replacement procedures 49 c Remove the bottom display hinge cover from the display 4 2 To remove the display enclosure a Remove the two screw covers 1 b Remove the two Phillips PM2 5x4 0 screws 2 that secure the enclosure to the display c Pryfromthe side to separate the display enclosure from the display 3 3 Toremove the webcam module 50 Chapter5 Removaland replacement procedures for Authorized Service Provider parts A NOTE Before removing the webcam module note the placement of the rubber gaskets on the webcam module a Lift the webcam module 1 enough to gain access to the cable b Disconnect the cable 2 from the module 4 Toremove the proximity sensor board a Disconnect the cable 1 from the display b Remove the screw 2 that secures the board to the display c Remove the board 3 Component replacement procedures 51 5 To remove the display c
40. hics Intel HD Graphics Support for DX11 Support for HD playback streaming and recording 720p 30fps Panel 11 6 in 29 5 cm 1366x768 high definition HD white light emitting diode WLED AntiGlare flat panel TouchScreen with MultiTouch enabled 16 9 ultra wide aspect ratio typical brightness 200 nits cd m Supports low voltage differential signaling LVDS co layout with eDP1 3 PSR Memory On board system memory Support for DDR3L 1333 MHz DDR3L 1600 MHz downgrade to DDR3L 1333 MHz Supports up to 2 GB max on board system memory 2048 MB 256 MB x 16 x 4pcs Optical drive Support for external 9 5 mm tray load SATA DVD RW DL SuperMulti drive only Audio and video Integrated HP TrueVision camera HD 1280x720 by 30 frames per second fixed no tilt with activity light Dual array Digital Microphones with appropriate software beam forming echo cancellation noise suppression DTS Studio Sound Dual Speakers support 25 mm x 14 mm speaker Ethernet Integrated 10 100 network interface card NIC Co layout with Giga LAN Sensor Sensor Hub Accelerometer Gyroscope e Compass Wireless Compatible with Miracast certified devices Support Assistant GPS Integrated wireless local area network WLAN options by way of wireless module 1 antenna Support for the following WLAN format e Broadcom BCM43142 802 11 b g n 1x1 Wi Fi Bluetooth 4 0 HMC Combo Adapter Integrated wireless wide area network WWAN options by way of wireless mo
41. k 4 B battery removal 40 spare part number BIOS determining version 55 downloading anupdate 56 updating 55 boot order changing 59 bottom cover removal 28 spare part number buttons left TouchPad 8 power 4 right TouchPad 8 16 20 40 16 20 28 C cables service considerations 23 caps lock light identifying 9 chipset product description 1 components display 6 left side 4 right side 3 top 8 computer major components 13 specifications 58 connector power 3 connectors service considerations 23 D display assembly removing 47 Spare partnumber 15 subcomponents 17 display assembly subcomponents removing 47 display bezel removing 47 49 50 spare part number 18 20 47 display cable removing 47 52 spare part number 47 display cable spare part number 18 20 display enclosure removing 47 spare part number 20 47 display enclosure spare part number 17 display hinge removing 47 spare part number display hinge covers removing 49 display hinge covers spare part number 18 20 47 display hinge spare part number 21 47 display hinges removing 53 display hinges spare part number 18 display panel spare part number display panel kit spare part number 15 47 display panel product description display raw panel removing 47 spare part number 18 20 47 drives preventing damage 23 18 20 47 18 20 1 DVD RW Double Layer with SuperMulti Drive precautions 23 spare part number 19 E
42. l 37 spare part number 15 20 37 power button identifying 4 power connector cable removal 43 spare part number 15 20 43 power connector identifying 3 power cord requirements for all countries 61 requirements for specific countries and regions 62 set requirements 61 spare part numbers 19 20 power lights identifying 4 power requirements product description 2 processor product description 1 product description audio 1 chipset 1 display panel 1 Ethernet 1 external media cards 2 graphics 1 memory 1 microphone 1 operating system 2 optical drive 1 ports 2 power requirements 2 processors 1 productname 1 security 2 serviceability 2 video 1 wireless 1 productname 1 proximity sensor board removing 47 51 spare part number 18 20 47 R rear feet removal 28 spare part number 28 recovery 60 refresh 60 removal replacement procedures 27 RJ 45 network jack identifying 3 RJ 45 network status lights identifying 3 Rubber Feet Kit spare part number 19 20 S Screw Kit spare part number 19 20 security cable slot identifying 4 security product description 2 service considerations cables 23 connectors 23 plastic parts 22 service label 11 servicetag 11 serviceability product description 2 SIM slot identifying 3 slots memory card reader 3 security cable 4 SIM 3 Speaker Kit spare part number 15 20 38 speakers identifying 8 removal 38 spare part number 15 20 38 specifications
43. plete and current information on supported parts for your computer go to http partsurfer hp com select your country or region and then follow the on screen instructions Component replacement procedures This chapter provides removal and replacement procedures for Authorized Service Provider only parts There are as many as 76 screws that must be removed replaced and or loosened when servicing the computer Make special note of each screw size and location during removal and replacement Component replacement procedures 27 28 Bottom cover Description Spare part number Bottom cover without WWAN support 794288 001 Bottom cover with WWAN support 794289 001 Rubber Kit includes 2 rear rubber feet 794296 001 Before removing the bottom cover follow these steps Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer Remove the bottom cover 1 Position the computer upside down 2 Pry the two rear rubber feet off the bottom cover 1 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts 3 Remove the two Phillips PM2 5x8 0 screws 2 that secure the bottom cover to the computer T to l l j l l
44. puter 4 Remove the bottom cover see Bottom cover on page 28 5 Disconnect the battery Remove the WLAN module 1 Disconnect the WLAN antenna cable 1 from the terminal on the WLAN module Ef NOTE The WLAN antenna cable connects to the WLAN module Main terminal labeled 1 2 Remove the two Phillips PM2 0x3 5 screws 2 that secure the WLAN module to the system board The WLAN module tilts up Component replacement procedures 33 3 Remove the WLAN module 3 by pulling the module away from the slot at an angle A NOTE Ifthe WLAN antenna cables are not connected to the terminals on the WLAN module the protective sleeves must be installed on the antenna connectors as shown in the following illustration Reverse this procedure to install the WLAN module 34 Chapter5 Removal and replacement procedures for Authorized Service Provider parts WWAN module ET NOTE TheWWAN module and the WLAN module are not interchangeable Description Spare part number HP hs3110 HSPA Mobile Broadband Module 748599 005 Before removing the WWAN module follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the bottom
45. r cord from the AC outlet and then unplugging the AC adapter from the computer 4 Removethe bottom cover see Bottom cover on page 28 To remove the USB board 1 Position the bottom cover upside down 2 Remove the Phillips PM2 0x3 0 screw 1 3 Lift up the ribbon cable to detach it from the bottom cover The cable is held in place with double sided tape 4 Lift up the rear of the board and remove the board from the bottom cover 2 Reverse this procedure to install the USB board 32 Chapter5 Removalandreplacement procedures for Authorized Service Provider parts WLAN module Description Spare part number Broadcom BCM43142 802 11 b g n 1x1 Wi Fi Bluetooth 4 0 HMC Combo Adapter 753076 005 A CAUTION To prevent an unresponsive system replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region If you replace the module and then receive a warning message remove the module to restore device functionality and then contact technical support Before removing the WLAN module follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the com
46. reinstalled on this tablet you agree to be bound by the terms of the HP End User License Agreement EULA If you do not accept these license terms your sole remedy is to return the entire unused product hardware and software within 14 days for a refund subject to the refund policy of your place of purchase For any further information or to request a full refund of the tablet please contact your local point of sale the seller Safety warning notice A WARNING Toreduce the possibility of heat related injuries or of overheating the device do not place the device directly on your lap or obstruct the device air vents Use the device only on a hard flat surface Do not allow another hard surface such as an adjoining optional printer or a soft surface such as pillows or rugs or clothing to block airflow Also do not allow the AC adapter to contact the skin or a soft surface such as pillows or rugs or clothing during operation The device and the AC adapter comply with the user accessible surface temperature limits defined by the International Standard for Safety of Information Technology Equipment IEC 60950 1 iv Safety warning notice Table of contents pes li Dl ee 1 2 Extermal component IdentiTICallOl ucc oso cs rope sient a RED S ERES e oe REN NR NEM UEEDE 3 INensdpp n 3 Eert Side M
47. rts e ACadapter 2 Chapter 1 Product description 2 External component identification Right side Component 1 SIM slot select models only Description Supports a wireless subscriber identity module SIM 2 Memory card reader Reads optional memory cards that store manage share or access information To insert a card hold the card label side up with connectors facing the slot insert the card into the slot and then push in on the card until it is firmly seated To remove a card press in on the card it until it pops out 3 aa USB 2 0 port Connects an optional USB device such as a keyboard mouse external drive printer scanner or USB hub 4 USB 3 0 port Connects an optional USB device such as a keyboard mouse a external drive printer scanner or USB hub 5 HDMI port Connects an optional video or audio device such as a high Hom n d ai definition television any compatible digital or audio component or a high speed HDMI device 6 T RJ 45 network jack status lights Connects a network cable e White The network is connected e Amber Activity is occurring on the network 7 AC adapter battery light e On The AC adapter is connected and the battery is charged e Off The computer is using battery power 8 Power connector Connects an AC adapter Right side 3 Left side Component 1 Security cable slot Description Attaches an optional sec
48. rubber gaskets 4 that fit around each screw For installation make sure the gaskets are properly installed 38 Chapter5 Removal and replacement procedures for Authorized Service Provider parts 4 Removethe speakers 5 Reverse this procedure to install the speakers Component replacement procedures 39 40 Battery Description Spare part number Embedded 3 cell 43 Wh 3 82 Ah prismatic battery pack 787520 005 Before removing the battery follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the bottom cover see Bottom cover on page 28 5 Disconnect the battery 6 Disconnect the speaker cable from the system board and release the speaker cable from the clips on the battery See Speakers on page 38 Remove the battery A WARNING Toreduce potential safety issues use only the battery provided with the computer a replacement battery provided by HP or a compatible battery purchased from HP 1 Remove the four Phillips PM2 0x7 0 screws 1 that secure the battery to the computer A NOTE The battery is also held in place by a fifth screw that was removed when the bottom cover was removed Chapter 5
49. s Service label and PCID label Service label When ordering parts or requesting information provide the computer serial number and model description provided on the service label Serial 00000x NPAT TMNT weersss ME Product dir aum um HE METH Mal KWEN Warranty Iyl Bev XXX XXE Model 2000008 LEE PCIe TOS OOT T O N LLL TEL TLEET e Serial number s n 1 This is an alphanumeric identifier that is unique to each product e Partnumber Product number p n 2 This number provides specific information about the product s hardware components The part number helps a service technician to determine what components and parts are needed e Warranty period 3 This describes the duration in years of the warranty period for the computer e Model 4 This is the alphanumeric identifier used to locate documents drivers and support for the computer Service label and PCID label 11 PCID label The PCID label provides the information required to properly reset the notebook firmware BIOS back to factory shipped specifications when replacing the system board The label may have a different number of characters depending on the operating system on the computer The PCID lable is located inside the bottom case Windows 8 models PCID XX000000000000000000000000000 X TUE TEE EAT OE ELE DEL UI T Non Windows 8 models PCID XXXXXXXX 12 Chapter 2 External component identification 3 illustrated parts cat
50. terial must be thoroughly cleaned from the surfaces of the thermal plate and the system board components each time the thermal plate is removed Replacement thermal material is included with the system board spare part kits Thermal paste is used on the thermal plate section 1 and the processor 2 on the system board Component replacement procedures 45 3 Remove the four Phillips PM2 0x3 0 screws 1 that secure the system board to the computer 4 Removethe system board 2 from the computer e9 o X Reverse this procedure to install the system board 46 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts Display assembly ET NOTE The display assembly is spared as a whole assembly and also is spared as subcomponents Description Spare part number Display assembly 11 6 in 29 5 cm AG SVA LED TouchScreen with WLAN and WWAN support 794293 001 Display assembly 11 6 in 29 5 cm AG SVA LED TouchScreen with WLAN support 794294 001 Display assembly subcomponents Description Spare part number Display bezel for use with the raw panel includes bezel touch glass touch control board and magnets for 794290 001 hibernation and 360 Display cable 761350 001 Display enclosure 794287 001 Display hinge 794308 001 Display hinge covers includes top and bottom covers 794292 001 Display raw panel inclu
51. tics UEFI Using HP PC Hardware Diagnostics UEFI HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface UEFI that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly The tool runs outside the operating system so that it can isolate hardware failures from issues that are caused by the operating system or other software components To start HP PC Hardware Diagnostics UEFI 1 Turnonor restart the computer quickly press esc and then press f2 The BIOS searches three places for the diagnostic tools in the following order a Connected USB drive 4 A NOTE To download the HP PC Hardware Diagnostics UEFI tool to a USB drive see Downloading HP PC Hardware Diagnostics UEFI to a USB device on page 57 b Hard drive c BIOS 2 When the diagnostic tool opens use the keyboard arrow keys to select the type of diagnostic test you want to run and then follow the on screen instructions Ef NOTE If you need to stop a diagnostic test press esc Downloading HP PC Hardware Diagnostics UEFI to a USB device d NOTE Instructions for downloading HP PC Hardware Diagnostics UEFI are provided in English only 1 Gotohttp www hp com 2 Pointto Support located at the top of the page and then click the Download Drivers 3 Inthe text box enter the product name and then click Go or Click Find Now to let HP automatically detect your product
52. tion between all the input and output devices on the system such as disk drives display keyboard mouse and printer Setup Utility BIOS includes settings for the types of devices installed the startup sequence of the computer and the amount of system and extended memory A NOTE To start the Setup Utility your computer must be in notebook mode and you must use the keyboard attached to your notebook The on screen keyboard which displays in tablet mode cannot access the Setup Utility Starting Setup Utility BIOS To start Setup Utility BIOS turn on or restart the computer quickly press esc and then press f 10 A NOTE Use extreme care when making changes in Setup Utility BIOS Errors can prevent the computer from operating properly Updating the BIOS Updated versions of the BIOS may be available on the HP website Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs Some download packages contain a file named Readme txt which contains information regarding installing and troubleshooting the file Determining the BIOS version To determine whether available BIOS updates contain later BIOS versions than those currently installed on the computer you need to know the version of the system BIOS currently installed BIOS version information also known as ROM date and System BIOS can be revealed by pressing fn esc if you are already in Windows or by using Setup Utility BIOS
53. tive floors or dissipative floor mats use foot straps on both feet with a minimum of one megohm resistance between the operator and ground To be effective the conductive must be worn in contact with the skin The following grounding equipment is recommended to prevent electrostatic damage e Antistatic tape e Antistatic smocks aprons and sleeve protectors e Conductive bins and other assembly or soldering aids e Nonconductive foam e Conductive tabletop workstations with ground cords of one megohm resistance e Static dissipative tables or floor mats with hard ties to the ground e Fieldservice kits e Static awareness labels e Material handling packages e Nonconductive plastic bags tubes or boxes e Metaltote boxes e Electrostatic voltage levels and protective materials The following table lists the shielding protection provided by antistatic bags and floor mats Material Use Voltage protection level Antistatic plastics Bags 1 500 V Carbon loaded plastic Floor mats 7 500V Metallized laminate Floor mats 5 000 V 26 Chapter 4 Removal and replacement procedures preliminary requirements 5 Removal and replacement procedures for Authorized Service Provider parts A CAUTION Components described in this chapter should only be accessed by an authorized service provider Accessing these parts can damage the computer or void the warranty ET NOTE HP continually improves and changes product parts For com
54. urity cable to the computer NOTE The security cable is designed to act as a deterrent but it may not prevent the computer from being mishandled or stolen 2 b Power button e Whenthe computer is off press the button to turn on the computer e When the computer is on press the button briefly to initiate Sleep e Whenthe computer is in the Sleep state press the button briefly to exit Sleep e Whenthe computer is in Hibernation press the button briefly to exit Hibernation CAUTION Pressing and holding down the power button will result in the loss of unsaved information If the computer has stopped responding and Windows shutdown procedures are ineffective press and hold the power button down for at least 5 seconds to turn off the computer To learn more about your power settings see your power options From the Start screen type power select Power and sleep settings and then select Power and sleep from the list of applications 3 Power light e On The computer is on e Blinking The computer is in the Sleep state a power saving state The computer shuts off power to the display and other unneeded components e Off The computer is off or in Hibernation Hibernation is a power saving state that uses the least amount of power 4 USB 2 0 port Connects an optional USB device such as a keyboard mouse external drive printer scanner or USB hub 5 Audio out headphone Audio in mi
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