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1. 42 Playback through DVR c ssssssssssssssssssssssesscssescssssscsecsessssesscsessessssseesseseesseseeaeesees 43 Computer PRAY OAKS siccitas tt HE Een ERE ERE UNUS EHE HE or etaanes 44 Pile VIEWING 45 Software Functions ecuaciones toit itis pP er EC EEEEP ECRANS 46 NETWORK GUIDE c 47 Redquikel tio ectoccpseceisu meats ilta area a MUNI Goce 47 Connecting DVR to a ROUEGL uso resti REN GEPHLER PRU ERREUR PER RE He 47 Finding your DVR S IP address eese 48 Preparing your Computer for Viewing the DVR enne 48 tog in to the DVR Rr 51 Installing ActiveX Controls lt cscus ccesssesessvasvossussassassicocrdaveusianguessssavnaecaceseswviahesbeaseastecsee 51 Viewing DVR Outside Of your Network een 52 inus T asrin 53 inp 54 Testing Port Forwarding s ssssscssssssssscsssssssecsessessessessessessessesseesseseeseens 55 If You Cannot Connect esee rentrer tenete tnn 56 DONS SEU C 57 Logging Nto TO TS E EO m T 60 Je Imp pii 61 fup M C ee 61 FA UD n 62 Other mouse options ccsessesessessessesessessesscsessessesscscsessesecsessesscsesseeassecseeseeneeeesees 62 AL
2. apply to save settings a ge eh qud Save Path Settings Rete Serng Lote Satire Record Soave Path Snapshot Saws Path File Sava Path LOGOUT Clicking on this tab logs you out of the online software and DVR viewing When this tab is clicked the software will shut down the screen will refresh and go to the initial user login User Login Screen User Login User Mame Password Network Internet Ww Epen All Channels Previews Login Reset SN502 4CH 7 ONLINE SOFTWARE MOBILE VIEWING This DVR is compatible with iPhone BlackBerry Windows Mobile and Symbian operating systems on 3G networks Before you can access your DVR on a mobile phone you must make sure that the DVR has the proper network settings has been port forwarded and that you have the proper viewing software on your phone Set User name password and port on DVR 1 Goto Mobile setup on the DVR 2 Insert the user name and password which a mobile user would use to access the DVR footage 3 Insert a port for the mobile footage to run from Port 1024 is a good default port to use Make sure that you port forward this port on top of the other two ports 4 Select apply to save your settings Port Forwarding Follow the port forwarding instructions found in the port forwarding section of the manual and use the port assigned in mobile viewing setup screen Be sure to forward the mobile port IN ADDITION to ports 80 and 90
3. If the IP mode is not set to DHCP use the drop down list next to type and change the type so that it is set to DHCP You must hit apply and exit for the DVR to restart and retrieve an IP address 5 Write down your IP address port and web port This information will be used in the next few steps to view the DVR on your computer as well viewing the DVR over the Internet A Ww N NETWORK SETUP TYPE DHCP 7 MEDIA PORT 09000 WEB PORT 100080 IP ADDR 192 168 002 014 ONCE ACQUIRED YOUR IP ADDRESS DNS SERVER 192 168 002 001 WILL APPEAR HERE DDNS SETUP DEFAULT APPLY X EXIT Note If your router does not support DHCP contact your network administrator to supply you with the proper IP information If the DVR needs to store PPPoE DSL ADSL settings contact your ISP Internet Service Provider for the proper IP address settings Preparing Your Computer for Viewing the DVR Every computer that is accessing the DVR will need to be configured to download and run ActiveX controls This change only needs to be made one time on the computer that is accessing the DVR This can be done by following either of the two methods below SN502 4CH 48 Method 1 1 Open up Internet Explorer Click on TOOLS Click on INTERNET OPTIONS Click on the SECURITY tab then the CUSTOM LEVEL button p ce 5 Change the ActiveX settings listed below Download signed ActiveX controls PROMPT or ENABLED Download unsigned A
4. Live Choose whether or not to display a camera in live viewing mode The camera will record and playback normally it just will not appear on the live viewing screen This is beneficial so that only authorized users can see what the camera is viewing To turn the live viewing of a camera on or off 1 Select the live option and a drop down list will open 2 Select enable or disable from the drop down list to turn the camera on or off 3 Repeat for all desired cameras 4 Select apply to save the changes SN502 4CH OQ Live Time Display This DVR gives you an option to display the time while it is recording and while it is in live view mode The default setting has both time displays set to enable If you would like to turn either live view time display or record time display off or on 1 Select the live time option or record time option and choose either enable or disable 2 The time display will now be changed 3 Select apply to save settings Copy to This DVR gives you an option to copy all display selections from one camera to another or all cameras To copy settings from one camera to other cameras 1 Select the copy to option and choose a camera number or all cameras 2 The settings from the currently viewed camera will now be copied to the camera s selected from the drop down list 3 Select apply to save settings RECORD SETUP This option allows you to turn on or off each c
5. e FIRST Brings you to the beginning of the list oldest footage first e PREV Brings you back a page if not already on the first page NEXT Brings you forward a page e LAST Brings you to the last page of recorded footage newest footage is last ALL Selects all footage on the page to be backed up e INVERSE Inverses the selected and non selected footage e BACKUP Prompts back up of the selected clips For more information on backup see Backup Pg 26 e EXIT Exits the file list menu SN502 4CH Qo PLAYBACK Playback Screen WA bl b I ms 20 x Playback Through DVR Once you have selected the footage you would like to view press select and the footage will automatically play Upon playing back the recorded footage options on the bottom of the screen appear for you to manipulate the video These options are also accessible though the front panel on the DVR as well as on the remote control The options and their functions are as follows from left to right on the screen Rewind Pressing this rewinds the footage the more times you press this the faster the footage will rewind x2 x4 x8 Slow Forward Pressing this button slows down the playback footage The more times you press this the slower the video will playback Play Footage plays automatically when selected from the playback menu so pressing this button will play the footage if it is paused rewinding or fast forwarding or stopped 1 2
6. 2 Select apply to save settings To adjust channel alarm settings 1 Choose the channel you wish to set using the drop down menu 2 Select the drop down menus to select whether the DVR alarm will sound when the channel is encountering video loss or the camera is detecting that the lens is covered 3 Select apply to save settings To set output settings 1 Select the drop down menus to set how long the buzzer will sound under alarm how long the DVR will record for after an alarm is set off and you can set a pre record time that the DVR will back up a few seconds of video right befor the alarm went off 2 Select apply to save settings PTZ Parameters In the PTZ parameter menu you are able to enter in the PTZ specifications from your particular pan tilt zoom enabled camera PTZ cameras not included These values will be available in the user manual for your camera or you can call the camera manufacturer for this information Device Alarm Settings LER T Ic ri Hema Parsesziers Wbrzzsd nching Liston Even Type Aare F asaimerckcsn Lire Hid Spec Anim Dexice Sarm Cimes iia Diak kanjon Al ul WT Parmeerir rs mn Kersnik FP armmelegs Channel Alarm Settings re f Rem i I Output Settings B Channel Parameters DITS TENET E Flecord Reting Matiz E Alem ur TE TUTTI E E Debes Abis Channel Almir Post Aecod Butrod Timan Outpt Premcoard FLA Parameters BS Meteor d IE sre MUT
7. 15 30 45 and or 60 min and press select 3 Select apply to save settings Rec Mode The DVR allows you choose whether it always records or if it records based on a set schedule To program your DVR to always record Schedule Menu 1 Select the drop down menu beside Mode 2 Highlight the word always and press select 3 Select apply to save settings To set your DVR for schedule record 1 Selectthe drop down menu beside Record Mode 2 Highlight the words TIME SCHEDULE RECORD and press select The default schedule is set to general record on a 24 7 schedule To customize your record schedule This DVR allows you to set different schedules for each channel what days the DVR will follow the set schedule as well as select what record mode will be used Normal record motion record or when the alarm is detected 1 From the camera setup menu make sure the DVR is set to TIME SCHEDULE RECORD 2 Highlight the word SCHEDULE beside the record mode drop down list and press select 3 This will bring you to a separate screen 4 Select the drop down list beside the word CHANNEL highlight and select the camera you would like to set that schedule for To change the schedule 1 Atthebottom ofthe schedule area highlight the type of recording you would like to insert and press select a check mark will appear in the corresponding box Alarm record Red Records only when motion is detected 3 Gene
8. C NO RECORD FROMSAT TO SUN d COPY WWLT APPLY EXIT camera that is connected unless you decide to set all cameras to the exact same schedule NETWORK SETUP MENU Network Menu The network setup menu is your gateway to viewing your ETRO SETUP footage online This menu holds the information you need YPE miop to set up on line viewing The DVR is pre configured to work WENA PORT Dooni with most basic network setups and the values shown on LU the screen are the values you will be using to setup and view the DVR on a computer if 158 DU Ql The network setup menu allows you to configure all the settings necessary to view your DVR online You can ONS SERVER 2192 188 002 001 configure the way the DVR acquires an IP address adjust which ports are used to communicate with the DVR adjust your DNS as well as set your information for a DDNS account ONS SETUP DEFAULT SN502 4CH 21 IYPE 1 SS 2 Determines how the DVR will acquire an IP address DHCP Static or PPPoE DHCP DICP DHCP Dynamic Host Configuration Protocol address is the most common setup for home or office networks This allows the DVR to automatically receive an IP address from the router By default the IP mode will be set to DHCP and in most situations this is acceptable Static IP STATIC X Static IP addresses are manually assigned by an administrator A static IP address would be beneficial if your internal IP ad
9. If you are using a high video quality too quickly then the hard drive will fill up faster Trying lowering the video quality Adjust your schedule or resolution If you are on Normal Record for 24 hours a day the hard drive will fill up faster Try switching some times to alarm record The video plays choppy e When multiple people view the DVR at the same time it slows the when viewing live connection to the DVR Try accessing the DVR at a later time footage online e This could be due to the speed of your Internet connection Check with your Internet service provider if the video seems to be choppy no matter when you check it It is normal for there to be a small time delay between the camera live footage and the network viewing SN502 4CH 77 DVR TROUBLESHOOTING My DVR is connected to my router and both devices have DHCP enabled but my DVR will not acquire an IP address can t see the online footage using my external IP address Cannot view the DVR through a remote Internet connection Remote control is not working plugged a mouse into the USB port but it s not working The DVR keeps beeping at me The network settings on the DVR are not showing me any information The HDD light is blinking Check Ethernet connections ensure that the connection lights are on on router and back of DVR Try using a different Ethernet cable and or a different port on your router Sometimes your router will not allow you to vi
10. On the next page there is a list of programs that require port forwarding try to find instructions on port forwarding a DVR if you cannot find any you can select any type of system as the instructions for port forwarding are similar for all products Follow the step by step instructions for your router on www portforward com Be sure to use the set ports on the DVR Default Port 80 and 9000 The instructions will walk you through the port forwarding process from start to finish Your router may require user name and password if you do not know this you may have to contact your Internet service provider Once you have completed port forwarding see TESTING PORT FORWARDING on Pg 58 Go to www portforward com NOTE www portforward com is not affiliated with DEFENDER PLEASE MAKE SURE TO FORWARD PORTS 80 AND 9000 FOR ONLINE VIEWING IF YOU WOULD LIKE TO USE MOBILE VIEWING BE SURE TO FORWARD PORT 1024 AS WELL SN502 4CH 54 TESTING PORT FORWARDING If you would like to see if your port forwarding worked follow these steps 1 Open a web browser and type in www whatsmyip org 2 Your External IP address will be listed on the top center of the screen make sure to write it down This is the address that you can use when not at home to connect onto your DVR Open another web browser Type in www canyouseeme org This site also allows you to see your external IP address You will see your external IP address and underneath
11. camera may not be getting enough light Adjust Picture is too dark the sunshade by sliding it backwards to let in more light e Check the brightness and contrast settings on your TV monitor e If your camera is connected to a VCR DVR check the brightness and contrast settings on the VCR DVR Move your camera to another location e The night vision turns on automatically when light levels drop Try the camera in Night Vision is pitch black setting The area that it is in may have too much light and may not not working activate the sensor e Cup your hands around the front of the camera and look at the LEDs They should be glowing red If they are not check the power supply SN502 4CH o REPLACEMENT PARTS If you accidentally damage or lose any parts they can be replaced with ease The following are parts that came with your system and their reference model numbers so you can continue to effectively monitor your premises PRODUCT MODEL DESCRIPTION 4 PIN DIN Cable BNC to RCA Connector ACC BNC Four to One Power Supply ACC SQUID 4T01 Your product software and manual are available for download at SOFTWARE http www defender usa com downloads php MANUALS ADDITIONAL ACCESSORIES You may wish to add to your system and upgrade some components of it Here are some items that can boost the effectiveness of your video security system PRODUCT MODEL DESCRIPTION Be Extend the range of your cameras with a 60ft exten
12. on your PPPoE settings Port forwarding is not set up correctly Re review the instructions on www defender usa com network and or www portforward com to check if you set port forwarding up correctly A pop up blocker is preventing the ActiveX controls from prompting you to install Your router is blocking your computer from using the external IP address from the same network as the DVR Try connecting to the External IP Address from a computer that is not connected to the same network Port 80 is being blocked by your ISP Internet Service Provider Try changing the HTTP port to 2000 Port forwarding will need to be setup for the new port A DSL modem is preventing the connection because it is on a different sub network Contact your Internet service provider to assist with bridging the modem and router together Error Page cannot be displayed Note If you are having any problems with port forwarding you can always contact DEFENDER S 24 7 technical support Note DEFENDER technical support cannot troubleshoot modems since changing these settings can potentially render your modem inoperable Bridging or any other modifications to the modem will need to be completed by the Internet service provider SN502 4CH 56 TO VIEW ONLINE SOFTWARE USING EXTERNAL IP ADDRESS 1 Open your Internet Explorer and type in www whatismyip org and press enter This will direct you to a website that lists your external IP address on the top of th
13. only For an updated list of compatible models please visit www defender usa com 2 iPhone is a registered trademark of Apple Inc BlackBerry is a registered trademark of Research in Motion Limited Defender is not affiliated with BlackBerry iPhone Windows or Symbian To see which other smart phone devices are compatible please visit www defender usa com 3 Recording capacity may vary based on recording resolution and quality lighting conditions and movement in the scene Based on a 500GB hard drive using lowest quality settings Defender will not be held liable for any loss of data due to Hard Drive failure Requires broadband router and broadband Internet connection not included Internet Explorer is required Video playback software is not Mac compatible Internet Explorer is a registered trademark of Microsoft Windows Defender is not affiliated with Microsoft Sharp is a registered trademark of Sharp Corporation Defender is not affiliated with Sharp Although the cameras are water resistant they are not waterproof Cameras are not intended for use in direct exposure to water rain or snow IR illumination range up to 15ft under ideal conditions Objects at or beyond this range may be partially or completely obscured depending on the camera application 10 USB flash drive CD DVD writer and external hard drive not included SS SON DMS e DF10W 60 ft Extension Cable For more optional accessories please see the back of t
14. set the Admin Password W Wm A WwW N Select the box next to admin and a checkbox will appear Press the edit button to change the password The edit password screen will appear Select the text box beside User Name and enter in your ID using the keyboard that pops up Beside password enable select the drop down box and set it to ON Type in your password and then type it in again to confirm in the two text boxes that pop up Select apply to save your changes To Enable User Passwords ge ce De o Select the box next to one of the Users 1 7 and a checkbox will appear Press the edit button to change the password The edit password screen will appear Select the text box beside User Name and enter in your ID using the keyboard that pops up Beside password enable select the drop down box and set it to ON Type in your password and then type it in again to confirm in the two text boxes that pop up Select apply to save your changes To Enable User Permission Levels Oy den cp qe Ee Select the box next to one of the Users 1 7 and a checkbox will appear Press the Permission button to change the password The permission screen will appear Select the boxes beside the permission you want to allow that user to have access to You can also press the All button for the user to have all permissions or clean to delete all of the permissions Select apply to save your changes User Setup Page User Permi
15. strategic places where they can provide detailed recorded video of every visitor Having the camera in the open for people to see can help deter criminals To cover large dark areas such as backyards garages and driveways place cameras in strategic locations such as on the roof or deck this way less cameras are needed to cover an area Ensure that the sunshade is positioned to avoid glare and be sure to position camera away from direct sunlight or other light sources For best results the light in front of the camera should be about the same brightness as the light around the area or object being monitored Decide whether the camera will be wall mounted ceiling mounted or sit on a desk table top If you are mounting the camera on a wall or ceiling use the included mounting hardware We recommend that the mounting bracket is secured using the included screws for all installations Each camera comes with 60ft of video power wire please make sure that you mount the cameras no more than 60ft from the DVR If longer wiring distance is required 60ft extensions can be purchased DF10W from your local re seller or at www defender usa com We recommend using a surge protected power bar to protect the camera s internal circuitry Mounting the Cameras 1 Decide if the camera will be wall mounted or sitona Adjust camera to desired viewing angle desk tabletop The camera can be adjusted for either mounting scenario by rotating it to the required po
16. to the same router it is time to set up your router to view the DVR while at a remote location This process is called Port Forwarding and you can find detailed instructions on how to complete the required steps at Option 1 www defender usa com network Option 2 www portforward com BEFORE YOU BEGIN PORT FORWARDING YOU WILL NEED The DVR connected to a router Your computer hooked up to the same network router as the DVR The brand and model number of your router this is usually located on the back or bottom of the router Internet Explorer 6 0 or higher The Internal IP address of your DVR The port and web port numbers that the DVR is programmed to run off of To view what ports are being used with your DVR see the network setup menu on your DVR Note Port forwarding is required if you want to view the DVR from a computer that is not connected to the same router SN502 4CH 52 OPTION 1 recommended This option gives you an audio enabled video that has step by step instructions on how to port forward your DVR for your specific router 5 Open up your web browser and go to www defender usa com network Once the site has loaded you will see a list with photos of different DEFENDER DVR models select the SN301 8CH You will then see a list with photos of different types of routers Select the router most similar to yours Once selected another p
17. 00 iPhone Viewing Before viewing your DVR footage from your iPhone please ensure that you have iTunes set up on your computer an activated iTunes account and that you have port forwarded an extra port for mobile viewing From your computer or iPhone Open your iTunes program and access the iTunes store From the iTunes store search Asee The Asee application will then appear Click on the application open the download page and then download Asee The downloaded file will then be under your applications in your iTunes library Connect your iPhone to your computer Your iPhone will then be displayed under Devices to the left in the iTunes menu open the device Open the applications menu from the top tab area and select sync applications and then select Asee to add the Asee application to your iPhone 9 The Asee application will now appear on your iPhone screen oo Or SUM dew a Tue uel From your iPhone Server Inla 1 OpenandRun the Asee application Name Admin 2 Selectthe setup icon in the bottom right corner of the screen Address 182 108 217 3 Fillin thefollowing information Port epo Server IP Input your DVR s IP address geiles Port Input the port you forwarded for your mobile setup Ensure Userip admin that this port is also listed under mobile settings on your DVR User ID Input the user ID that you have set under the mobile settings on your DVR Password Input the password tha
18. 1 4 1 8 or normal speed Pause Forward Pressing this button once will pause the playback footage After that each time you press this button the playback footage will move forward a frame and pause again Fast Forward Pressing this fast forwards the footage the more times you press this the faster the footage will fast forward x2 x4 x8 Mute Selecting this option will mute the sound from the playback footage Sound will only play though if you have an audio supported camera not included hooked up to your DVR Volume Adjust Adjusting this bar from low to high will adjust the volume of the sound from the playback footage Sound will only play if you have an audio supported camera not included hooked up to your DVR Exit Selecting this option will exit the playback footage and return you to the playback search or file list option SN502 4CH Q PLAYBACK COMPUTER PLAYBACK When you backup footage onto a USB device you can view the backed up footage on your computer Viewing your footage from your computer allows you more options for manipulating the video as well as for backing up footage directly to your computer To view footage though your computer 1 Insert included software CD into disk drive and double click to install the playback software 2 Follow the installation guide until the end 3 Once everything has been successfully installed insert USB device into USB port on computer Make sure USB device has ba
19. 11 Viewing Your CAINGEAS mm 11 FUNCTION MENU a ccce id CURE CURE ERRANT ERA EERORIR CER TEE EE VEEECE EVER EDU Fred 12 Function Menu Options E 12 MAIN Ei 3 Lr nr A A 15 Using the Keyboard c esssssssssssssscssssscssesscsscsecsscsscsecsecsecsessessesssesseseesseseessesseaeenees 16 E MTS E e sd CR RR Rm 16 Record S EU NER 18 Network Setup M NU c csscssscsscsssecscssssessessesessesssssssessesscsessessessssessesssescesscesceneens 21 MIOPO SCAN sete A RU NCMO 25 V3 mr E 27 DD ecaa AA E a 28 Alarm CUO scssa gue ccs 000 cacesecseneeecctscsauncscesesacacesstesoaoaoneseastensaseaneereseaseeeee 30 P SOU m M 31 Motion Detection eese reete rnnt tnnnnnnnnns 32 sys T 34 Date and Time cccscssssessesssssssessecssssssssssscsessessssesacseceessesassssenesesseeseenss 34 IVA SU s IRR NO E E Rm 36 pm NERA 36 Password S ID ccsoeescatitlastesesiese itr aedi ie RN E OE ATE 37 MUO CUD eodcm A A E A NUIT 38 Volume Margins and Privacy Zone seen 38 HAVA GEL AIM me 39 System Information eese rennen ntnnnntnncs 39 IVICA B acies isteeni T E UR EE eS NE 40 SN502 4CH 1 TABLE OF CONTENTS PLAYBACK e 41 VIGO Sedit Issue uu indi 4 Ja c
20. 168 1 103 2000 in the address bar of Internet Explorer Web Port The web Port is used to initiate the communication to the DVR It is used as a gateway to the main port The web port should be left as 80 unless port 80 being blocked by your ISP To Change the port you are using 1 Select the drop down menu next to the port you would like to change and a keyboard will appear 2 Type the port number you would like to use then select enter to close the keyboard The ports cannot be the same number 3 Select apply to save your changes IP Address The numbers here represent the Internal IP address of your DVR If your DVR is not properly connected to the router the address will appear as 0 0 0 0 or the words getting IP will be displayed To acquire an IP address e Make sure the DVR s IP mode is set to DHCP Once adjusted to DHCP select apply to save and exit the menu Unplug the power cable from the DVR Connect the included network cable from the back of the DVR to your router Plug the power cable back into the DVR Enter the network setup menu to verify that the IP Address is displayed on the network setup Note The internal IP address is the most important number on the Network Setup Menu screen and the Ports will be used to set up Port Forwarding which is necessary for viewing the DVR outside of the current network SN502 4CH 23 DNS Stands for Domain Name System and is for advanced network setup DN
21. 4CH MOBILE VIEWING Server Port Insert the set port for the Mobile connection User name Insert the set user name this was specified on the DVR under mobile setup Password Insert the set password this was specified with the user name under mobile setup on the DVR Channel Select the channel you would like to view from the start up 8 Once all the proper information has been inserted select Done to save your settings and start viewing the mobile viewing software 9 Fora full screen view select the footage being displayed Note Directions may vary depending on the type of phone that is being used Refer to your phone instruction manual on how to access files from your mobile device The cameras are not Check if you have sequence turned on under the camera menu options sequencing You must initiate the sequencing to get it to start by right clicking and selecting start auto sequence from the sub menu Then the cameras Will sequence according to the sequence dwell time You must be in live viewing mode Nothing is recording but all the You must initiate the recording to start by pressing the record button images are appearing on screen Check under Record Setup in the main menu to make sure all the cameras are set toON Check your record schedule to make sure the DVR is set to record that present hour Verify that the HDD is installed and formatted in the device menu The camera picture is too dark Adjust the cameras brightnes
22. DVR easier to use Si 1 Plug the USB connection on the mouse into the top USB connection on the back of the DVR SN502 4CH BASIC SETUP CONNECTING A MONITOR 1 Connect a BNC to RCA connector to the top VIDEO OUT i in BNC to RCA connector connection on the back of the DVR 2 Plugthe RCA cable into the BNC connector 3 Attach the other end of the RCA cable to a yellow RCA video input on your TV monitor 4 Switch the TV Monitor source to view the DVR Consult the TV Monitor manual for instructions on how to switch the video source 5 The bottom video out is for a second monitor Plugging an RCA cable into this video out would be the same as plugging it into the top video output CONNECTING A PTZ CAMERA The SN502 4CH supports a 2 wire RS 485 connection for a PTZ camera to be connected PTZ camera not included Please see the PTZ camera manual for further instructions on required connections and settings To connect a two wire PTZ camera 1 With a small flat head screwdriver unscrew the screw on the top of the opening 2 Insert the wire into the hole below the top screw while it is still unscrewed 3 Re tighten the top screw this will lock the wire into place Pull lightly on the wire to make sure it is secure 4 Forfurther instruction on connecting your PTZ camera please see the PTZ cameras instruction manual 1 Insertthe included power cord into the included power supply 2 Plug the powe
23. ERA TROUBLESHOOTING eS Before contacting technical support please follow the troubleshooting tips below for solutions to common problems Email Toll free telephone Toll free fax support defender usa com 1 866 946 7828 1 888 771 1701 Online live web chat Visit www defender usa com e Make sure your TV monitor is on the correct video input channel This is NOT channel 3 Common terms for this channel is INPUT AV CHANNEL LINE 1 LINE 2 and AUX Please use your TV or VCR manual to correctly identify this channel e If your camera is connected to a VCR DVR make sure that it is properly connected to your TV monitor e Check all connections to make sure they are secure and properly connected Check your power supply to ensure that the camera is powered up e Cup your hands around the front of the camera and look at the LEDs They should be glowing red If they are not check the power supply No picture signal e Make sure your camera is not aimed at direct sunlight e Adjust the sunshade by sliding it forwards to block out excess light Picture is too bright e Make sure nothing is obstructing the CDS sensor on the camera If the CDS sensor is blocked night vision mode will be active and may produce extra light in your cameras picture Move your camera to another location e fusing at night make sure your camera s subject is no more than 15ft away may vary based on amount of ambient light available e fusing during the day your
24. ESTE Paramciere B Devi Manage PTZ Parameters L hw mmm mmc m a br Eam I uj lees SN502 4CH 67 ONLINE SOFTWARE Network Parameters The network setup menu is your gateway to viewing your footage online This menu holds the information you need about your DVR to set up on line viewing As you have already set up your networking viewing the network menu can be used for reference purposes The options and selections in this network setup menu are the same as the network menu on your DVR For more netowrking information see the Networking Guide on Page 47 Basic network settings Used for reference as you will have already set these parameters from the DVR Here you can view the networking type ip address and all router Basic Settings E bhii NEG dkLREUE information PPPoE settings DDNS settings 1 To set PPPoE protection on your DVR feed enter a 1 Toset DDNS protection on your DVR feed enter a user name and password in this menu 2 Select apply to save settings PPPoE Settings LLL rige Fus rir f Drm Man DT LEE hh m i ULDINLL irp LF ar mra Beech PEH Hash mL a Peli Mobile settings This DVR is able to be viewed from your smartphone in this menu you can assign a username and password to protect your video feed 1 Enter in a username and password to protect your video feed 2 Itis necessary to assign a different port for the mobile stream to be trans
25. H This option allows you to search through your previously recorded footage and find footage recorded from particular dates and times You can access the video search menu by pressing play in live monitoring mode from the shortcut menu or by selecting the Search option on the main menu Record Search Screen RECORD SEARCH CH All Date 09 20 2010 Search 23 42 Playback Record Stale SEF 61 02 03 04 05 06 07 08 09 10 11 12 13 17 18 19 20 71 22 73 24 25 26 77 28 2 20th 00 Of 02 03 04 m 08 10 12 16 17 18 E 20 Playhachk Detail Files Log To access and play back footage from a particular date and time 1 Select the channel you would like to view recorded footage from 1 and press select Then highlight and select a date you would like to view footage from 2 a keyboard will appear for you to input the date that you would like to see footage from Highlight and select search 3 to open up the search times for that date Once you have searched for a particular month you can view times and footage from each day of that month by double clicking on the day in the calendar below 7 The days and times that have Motion Alarm recorded footage stored on them are red in the time schedule 4 The days and times that have General Recording stored on them are green If the time is not red or green it means there was no recording during that time 3 lo search for a particular time on a set date highlight the time you would lik
26. L 63 Playing back footage RR R 64 U a 65 Network setup MENU ccccsessssessessesscsessesscsscsessessssecsessessesessessesscsesseesceecseeseeneaeeaes 71 uaa c isasun aai 72 DVR TROUBLESHOOTING sisisissiierksscessvanissexassersdanrensatsarsvarserncreateseitaasseniaunsiinasieans 76 DYR SPECIFICATIONS se 79 CAMERA MANUAL M 81 What s Included cocco bu t I EI meneame i uet 81 decli MER 81 Wiring Diagram for Cameras c ssssssssssccsssssssecsssessessessessessessessessessesseeseesseseensens 82 Duling Tennldleie qoem REO RETIUM eee OSEE Idee 82 Camera Specifications eese eterne ttn tnnt tnnt tnnt 03 Camera Troubleshooting sssscssssssssssssssssssessassessassacsassncssssncsucsncsscescascsscasesseasees 04 REPLACEMENT PARIS cererii b E FEEDER RDR VERRE U FORE EORERE CETERO CHEREE CERERI CERN 85 ADDITIONAL ACCESSORIES isekins i bie rito er bet px Un CUm YAR EYE OHOS EE UKR RU COME Sel rei reu ent 85 NOTES M 86 SN502 4CH INTRODUCTION Congratulations on your purchase of the SN502 4CH This user friendly system will allow you to monitor and protect your home or business The coaching iMenu makes setting up and using your DVR very easy with helpful information bubbles that appear to assist you The SN502 4CH comes equipped with H 264 compression which allows you to record and store more footag
27. P LEFI SETUP would like then select enter to CHA cw DATI SETUP close the keyboard 3 Select apply from the main DISPLAY TINE WHILE IN LIVE VIEW ON camera menu to save DISPLAY TIME WHILE RECORDING on your changes 4 Repeat for all desired cameras NEXT PRIVACY ZOME AUTOSEQ DEFAULT APPLY EXIT SN502 4CH C16 Position This will determine where the camera title will be displayed in the camera viewing window To change the position of the title 1 Select the position option and a drop down list will open 2 Select the position where you would like the title to appear on the camera screen If you would like the name NOT to display set the position to OFF 3 Repeat for all desired cameras 4 Select apply to save the changes Color Setup Clicking this button will allow you to adjust the image settings for an individual camera To adjust the color on a camera Color Setup Screen 1 Select the color setup button and a full COLOR SETUP screen view of the selected camera will appear along with scroll bars to adjust Hue Brightness Contrast and Saturation HUE 0 2 To adjust each bar make sure it is ud highlighted in red To turn the settings up BRIGHI ite 91 ea click and drag the bar in the CONTRAS 44 3 Once you have adjusted the color to your ERAUL UN Le 31 liking select apply and then exit to return to the camera menu 4 Repeat for all desired cameras DEFAULT APPLY EXII
28. RD 11228415 input Us er SN502 4CH Oo PTZ Camera Selecting this shortcut opens the PTZ menu PTZ stands for Pan Tilt Zoom cameras Not included This menu option only controls compatible PTZ cameras that are properly setup in the device management section of the menu The controls for the PTZ camera are as follows Directional keys Clicking on the directional arrows moves the camera in the direction of that arrow Zoom Pressing the zooms in and pressing the zooms out Focus Pressing the focuses the picture and pressing the takes the focus away This is useful if an object is either close range or long range and is being displayed blurry Iris Pressing the lets in more light and pressing the takes light out of the picture This is useful for varying lighting situations as well as correcting backlight issues Slow Fast This bar allows you to adjust the speed that the camera will move Cruise Setup This function allows you to setup preset positions for the PTZ to follow the PTZ camera will cruise through your set positions and times Not all PTZ cameras have this function To set up cruise 1 2 3 Right click the mouse and open PTZ Select PTZ Select the channel that the PTZ camera is connected to The PTZ camera must already be configured Click on the STP text field and input the time in seconds for how long you would like the PTZ camera to stay at that position Use the d
29. S is used to convert common names into website IP Addresses It is best to leave these settings as is as it us usually the same as the router To Change the DNS address 1 Highlight and select the number next to DNS and a keyboard will appear 2 Type the number you would like for a DNS address then select enter to close the keyboard 3 Select apply to save your changes DDNS DDNS Dynamic Domain Name Service This Menu option allows you to set up a common name for the DVR instead of typing in an IP address This feature is used if you have a Dynamic IP address from your ISP and the IP address is constantly changing The setup for DDNS on your computer is in networking guide on Pg 61 To setup your DDNS on the DVR Highlight and select DDNS setup Highlight DDNS and change from disable to enable Highlight server this should be set to DynDNS Choose your DDNS provider from the list Highlight HOST NAME and press select the keyboard will appear to input your host name Highlight USER NAME and press select the keyboard will appear to input your user name Highlight PASSWORD and press select the keyboard will appear to input your password Once all the proper information is inserted into the boxes select apply to save your settings See DDNS Setup for more information on the DDNS setting DDNS Setup DONS SETUP DONS Enable Server DYNDNS Hostname Username Password SN502 4CH o VIDEO SEARC
30. SN502 4CH WIRING ADDENDUM INSTRUCTIONS Plug 12V adapter A into electrical wall outlet or surge protecting power bar Plug the single end of the four port power supply C into the male end of the 12V adapter B Connect the 4PIN DIN female connection on the camera E into the 4PIN DIN male connection on the 60ft video power wire F Plug the power jack G from the 60ft video power wire into one of the ports of the four port power supply D Attach the BNC to RCA connector L to the video inputs J on the back of the DVR Connect the yellow male RCA plug H from the 60 ft cable to the BNC to RCA K connector on your DVR Repeat the above steps for all of the included cameras WwW oe eS aes Jn MPLA To wall mount the camera drill three holes using a 3 16 drill bit and the template below Insert the supplied wall anchors into holes and secure camera to wall with supplied screws DRILL HOLES IN DRILL HOLES IN THESE POSITIONS THESE POSITIONS SN502 4CH Qo CAMERA SPECIFICATIONS CIN c P Bullet JUPE SET NORTE LETT 1 4 Color CMOS Xs e M 400 TV Lines Angl m I Yes ecu P55 FOG AV SIN GUN RN DET 6 0mm FOCUS VO RON Fixed jill c Yes Number of IR LEDs and Range c csssssssssssssssssscssssscssssscsscss
31. Select the channel you would like to view recorded footage from 1 and press select Then highlight and select a date you would like to view footage from 2 a keyboard will appear for you to input the date that you would like to see footage from Highlight and select search 3 to open up the search times for that date e Once you have searched for a particular month you can view times and footage from each day of that month by double clicking on the day in the calendar below 7 e The days and times that have Motion Alarm recorded footage stored on them are red in the time schedule 4 e The days and times that have General Recording stored on them are green e Ifthe time is not red or green it means there was no recording during that time 3 To search for a particular time on a set date highlight the time you would like to watch 4 and press select a keyboard will appear to input the start time of the footage you would like to view Click on Playback 6 to start viewing from that date and time 4 f footage was recorded within the selected date and time slot the footage will begin to play If nothing was recorded a screen will appear and read no record file found Check your Date Time and try searching to see what video footage is available SN502 4CH Q PLAYBACK File List This DVR allows you to view the file list for each day that you have recorded footage The file list allows you to see what type of recording it was norma
32. T SN Enter the DYNDNS org user name and password you created and click login Click on the Services button located on the menu bar Click on the Dynamic DNS link Click on the Get Started link located on right side of the screen Type in a desired host name We recommend you use your name family name or your business name as long as it is easy to remember Choose a domain name from the drop down menu We recommend using dyndns org In the IP address field type in the external IP address that your DVR is connected to Leave all of the other options as they are and click Create New Host Follow on screen instructions to activate and view your free DDNS host name 10 Be sure to input the proper account information on your DVR s DDNS setup menu before viewing Select the Services Button Select Get Started DynDNS C DynDNS ec O zz e ee BA M Dye 5A Ji Select Dynamic DNS DynDNs Amm aa on ee a CO amp Insert account info DynDN5 oed Foro Pyn DRS Hoag mare SN502 4CH 59 TO VIEW DVR THROUGH HOST NAME 1 Ensure that all your DYNDNS account information is entered into your DVR s DDNS setup screen 2 Open Internet Explorer and type in your DVR host name that you created on your DYNDNS account 3 You will be prompted for a Password Default Password 123456 4 Click OK and the DVR software and footage will appear Note If u
33. TAE DEFENDER Smart Phone Compatible H 264 DVR Security System 4 Channel DVR w 4 Indoor Outdoor Night Vision Cameras l l T m di i E 1 1 JN MAN www defender usa com SN502 4CH IMPORTANT PLEASE READ DO NOT RETURN THIS PRODUCT TO THE STORE Please contact a DEFENDER customer support representative first regarding any additional information on product features specifications or assistance with setup Please contact us via one of the methods below Email support defender usa com Online live web chat Visit www defender usa com Telephone 1 866 946 7828 Toll free fax 1 888 771 1701 For more product information visit www defender usa com Note This is manual version 1 0 for this product you may find updated versions by visiting our website SN502 4CH IMPORTANT PLEASE READ PRODUCT WARRANTY INFORMATION Please visit our website at www defender usa com for information about your product s warranty We take quality very seriously That is why all of our products come with a one year warranty from the original purchase date against defects in workmanship and materials If you have warranty or support issues please contact us using any of the following methods Phone 1 866 946 7828 DEFENDER USA DEFENDER CANADA Fax 1 888 771 1701 60 Industrial Parkway 764 4080 Montrose Road Email support defender usa com Cheektowaga NY Niagara Falls ON Websi
34. TIONS REMOTE CONTROL MOUSE 7 8 9 1 2 4 All Menu 4 Select Enter Directional Keys Audio Search Mute Rewind Record 10 Pause 11 Play 12 Fast Forward 13 Stop Select Scroll Wheel USB Connection Deselect Numerical Keypad Buttons 1 4 will display the corresponding camera on full screen Switch to quad viewing mode Access the main menu and exit the current menu Allows you to select options Allow you to navigate through the menu Searches and finds any channels that have an audio supported camera attached to it not included Mutes sound Rewinds footage Begins recording based on the 24 hour schedule Pauses playback footage and starts stops sequence mode Calls up the playback menu Fast forwards through playback footage and allows you to navigate the menu to the right Stops recording and or playback footage Click this button to select highlighted object This wheel has no function on this DVR Connects to the USB mouse port top port on the back of the DVR Pressing this exits the menu you are in If you are in live view it will open the sub menu SN502 4CH BASIC SETUP Things to Consider Before Installation The camera should be installed between 8 and 13ft above the area to be monitored Before screwing in the mount for the camera ensure there are no obstructions in the camera s view Place cameras in the most
35. TO REDUCE THE RISK OF ELECTRIC SHOCK DO NOT REMOVE THE COVER BACK NO USER SERVICEABLE PARTS INSIDE REFER SERVICING TO QUALIFIED SERVICE PERSONNEL SN502 4CH TABLE OF CONTENTS TABLE OF CONTENTS m 1 INTRODUCTION ccc tO COD HORE CAU TORIO A 3 WATS INCLUDED e M 3 ddl 4 OPTIONAL ACCESSORIES vertere eri reY ea E Fry iR Y YN SEFEE NN TYN VE EE Ere Po EDre PNE FUE ES Ex ku IS crkxE xe 5 BUTTONS AND CONNECTIONS pq 6 BASIC SETUP e 8 Things to Consider Before Installation eren 8 Mounting the Cameras scssscssssscssssssssessssscssssssessossassacsassassassassassssnessesnessesses 8 Wiring Diagram for Cameras c scsssssessecssssssssscsscssessssscsssssssessecsessessessessessesseeseesees 9 CONNECTING ADDITIONAL DEVICES ccscccssssscsssscccsssccsssscscssecscssssssessssssssecseees 9 Connecting a USB MOUSC ccccscsscscssssscecsscesssssssascacsecsecsscscsecsecassscescascastecessaseacees 9 Connecting a Monitor eese tentnntnntnnntnntnntne tentant 10 Connecting a PTZ Camera eese reete eeeea tontos tates tontos ta tonto tonto tontos 10 uisque 10 qam erts 11 MEUS MENT
36. TTI OSU t English Duetsch Italiano Russian Francais Espanol Portugues Polski Image Quality SettingS c sscsssssssssssssssssscssssscssesscssessessessessessesessees Best Good Normal Hard Disk sni vme 500Gb SATA HDD HDD Quick eani lt sesscssccasccansnxssszacvaveassacezsseveeventsapasstaneocsteateriamseeentieane Quick clean up the index system of the recorded files Recording MOUBS sseesrasasirsossisisereiusioie iirin SEHR ERE Always Manual Time Schedule Record Motion Rees iD AUG eran 240 IPS for NTSC 200 IPS for PAL Triplex Operations c ssssesssssessssssssesscsscssssecsecscsessessssessssesseesesseeseeseesees Recording Playback and Network Transmission Remote Control Operation eene Yes Uc 1 RCA Audio Input 1 RCA Audio Output Mono Motion Detection Ared sscssssssssssssssssssssssssssssssscsssssssscssesscssessesseeeees 15x 10 grids per camera for all channels Motion Detection Sensitivity essent 4 Adjustable variables with precise calculation for motion detection Backup Device sccsccsssssssssscessesscssssessesssssssesscsscsessesscencenssesssencancseeseescans USB 2 0 flash drive network to avi USB Burner USB Interface cccccscssssesssssscessesssssscsssesscssssessessesessesscencessesssencaneseeseeseans Back panel 2 Supports USB mouse Removable HDD USB F
37. amera pick a video quality adjust the frame rate pick a resolution enable or disable audio recording pick a recording mode time schedule or always set the file pack time recorded video size in minutes and copy settings from one camera to another Record Enable Disable To turn channels on or off from recording 1 Select the drop down menu beside the channel s you would like adjusted 2 Highlight whether you would like the camera enabled or disabled and press select 3 Select apply to save settings Record Setup Screen RECORD SETUP haere CHi hd Ercord Fnab es n nr liry framm g Er poul ian LF F Ai i Je SN502 4CH 18 Quality To change the quality of the recorded video 1 Select the drop down menu beside the channel s you would like adjusted 2 Highlight the quality you would like to change to Best better or good and press select 3 Select apply to save settings Frame Rate and Resolution This DVR has the capability of changing it s FPS this means that with higher FPS the recorded video will be smoother and better quality lower FPS will result in a choppy video that takes much less space on your harddrive To adjust the frame rate of recorded video 1 6 7 Select the drop down menu beside the channel s you would like adjusted Highlight either fixed or manua framerate option If you select fixed you will have the option of manually ch
38. ard will appear 2 Type the time in the order of the selected format listed below date format then select enter to close the keyboard 3 Select apply to save your changes To adjust the Date Format 1 Select the scroll bar next to date format and a list will appear 2 Highlight and select the type of date format you would like 3 Select apply to save your changes To adjust the Time Format 1 Select the scroll bar next to time format and a list will appear 2 Highlight and select the type of time format you would like Choose between a 12 hour clock or a 24 hour dock 3 Select apply to save your changes Time Setup TRE SETTING Date 09 21 2010 Dae Fort AMW OD YY Time 00 46 16 Time Fomm TI A MIP OFF 7 Tite Z oit GAT e0 OOF DST Selling Disable Det aut Apply SN502 4CH C35 NTP Server You have the option of setting your DVR to sync its time to various web servers so your DVR is guaranteed to have the correct time and automatically adjust for daylight savings time To set the DVR to sync with a NTP time server Time Setup with NTP options 1 Select the scroll bar next to NTP and select on 2 The NTP server options will come up once NIP is set to on UT TMAE TET here you can choose one of three time servers Tm DEOIN Tue pi E 3 Choose a server and press the UPDATE NOW button the time will be adjusted accordingly DST Daylight Savings Time DST stands for daylight sa
39. change channels control a PTZ camera as well as capture a video 9 Ifyou capture a picture it will be stored in the same file location the program was installed 10 You can convert normal display to full screen display by clicking the screen from on mobile device Symbian Mobile From your computer 1 Connect phone to computer and open the memory card or installation folder 2 Insert included CD into drive and open up to view files 3 Copy and paste the viewing software onto the phone 5 memory card folder From your mobile phone 1 Open the file location and open up the Asee sis file Note Directions may vary on the type of phone that is being used Refer to your phone instruction manual on how to access files from your mobile device 2 The phone will begin preparation to install 3 Once preparation is complete the phone will request permission to install Select YES 4 You will then be prompted to choose where you want the file to install Phone memory or card memory you can Choose either location 5 Once you have selected where you would like to install the program select continue and the program will install 6 Oncethe program has installed go to applications and open the program 7 Upon opening the program you will be prompted to insert the following information Default access point Choose the access point used to access the Internet Server address Input the DVR External IP address in this section SN502
40. cked up footage on it 4 Open the playback software you installed Software Installation fe Sotup Playback acla Welcome to the Playback Setup Wizard bus all ird i Pone 23 DL on enun ergs Il ex teenie Las pou close all dhe aare belo confinumdq Chick Hest to conos oc Cancel to et eum e Setup Playback Installing Please wait while Setup installs Playback on your computer Hed 5 Lance l Extracting files C Program FilessPlayback ShenzhenStreamingN etDIIF dll SN502 4CH PLAYBACK File Viewing Be sure that the playback software is open on your computer Instructions differ depending on what files you would like to open and play One Video 1 Select BE and then files Find the USB device file or any other area where backed up footage would be stored on your computer Make sure to view 264 Files Select the file you would like to view and select open Once you have selected open the video will NOT play automatically You must prompt the video to play To view the footage you must select play F from the bottom menu Once play is selected the video will begin a eed qui An Entire Folder 1 Select and then folders Find the USB device file 2 Select the file you would like to view and select open 3 Once you have selected open the video does NOT play automatically You must select play e Removing a File 1 Select the file you wish to remove fro
41. cord type and time frame and press the search button the list of files will come up on the screen 2 Hereyou can select and playback or backup any of the files SN502 4CH 26 BACKUP Your DVR allows you to backup footage onto a USB device USB HDD or a USB CD DVD burner and play it back on your computer To Backup footage onto USB device Connect USB device into bottom USB port 1 Make sure a USB device or USB burner is plugged into the proper USB connection on the back of the DVR 2 Access the file list from the particular day you would like footage backed up Instructions on Pg 26 3 Highlight and select the box under the word BAK next to the video clip s you would like backed up 4 Select the backup button 5 This will prompt the DVR to begin backing up footage to the USB device or USB burner 6 Oncethe selected footage has backed up onto the USB device or USB burner highlight and select exit to exit the menu Note The Backup format is 264 and 7 To view the backed up footage on your USB device Will require a player of conversion please see computer playback section of the manual program to play the file Video clips Pg 45 To view the backed up footage on a CD DVD can also be played back using the follow the basic instructions for your CD DVD player web viewer DEVICES Selecting this menu option opens up a separate sub menu that allows you to select and configure the options for each particular de
42. csscsscsscsucsucsucsuceessucesssceesecess 11 up to 15ft IR LED ONIO WEE Automatic CDS Sensor a a ER mem 0 lux Video Output eene 60ft 4 PIN DIN to RCA male Video Power Wire DE CUM e NTSC MITOA enm tdt amend MID NRI IUE No Motion DetecUON rp No VIeUADHLADIULG c cod REOR E E E T 65 Degrees Electronic S DUELO i ocneecod ette DEDE E NI DA DRM RUNE 1 60 1 100000 sec p M Yes jdm Automatic d M Automatic siio Yes JE MI MERE X Mm Yes Housing Eds DESI RIP ORNERE Metal Housing COO na mmm e CHR GENITORI PRU GHMee e OR IIR Midnight Black Signal Noise DADOS ceci orsseebi a oer ERR Desunt ttn eei uda eR aaside cire Mus gt 48dB ITE STE Td E A NE AEE A A ERR Yes Operating Te Vi OU UUIY Css cease e reto RE TERCER REO DO FHEREEREE G NIE WIE 14 F 122 F Operating Ra HITLER REUS 9596 Camera Power MIMO Uere era Gm ico ERU n a DC 12V 200mA Power Adapter DUE soos milione tU teme DR EUREN UA i ID 120V 60Hz LED Power Md CITO oerte o TR einir ERR E ED ter etn AEN No DIITIBHISIOIIScceeeccer sitios tenete tr Ua ER PIER is iadsin COSETTE UEP SONSES EUR 3 1 8 x 2 x 43 8 AY CUEING M 0 6lbs with stand SN502 4CH 83 CAM
43. ctiveX controls PROMPT Initialize and script ActiveX controls not marked as safe PROMPT Run ActiveX controls and plug ins ENABLE Script ActiveX controls marked as safe for scripting ENABLE Ifthis is an option Allow automatic prompting for file and code downloads ENABLE 6 Click OK 7 Click apply 8 Closethe options window Interne Oplines era Secunh Pms Ooie DLenneckenr Progama Advanced Sipiect web il prie Reifel 8s ly inira e 906 inire Loca tere Thatoi nhe Resxted uri Ga Tha zone contanz al Wei rire you harden p sead in DEE Tone E fie bes ra H Custom Lus sena Ta charge the peti cick Lurrr ense Vi uim Pur nme ien Che Did n iit Lewel Lisbon Liri i Diog Lew ni T Cancel Security Settings Enable e Frompt ig Dida unsdagned amp ceex controls Leap Erba a Prompt Ad Laie arid eorr Actos controls net marked as safe pit Ende Sga A Esa Pres gair oi and plug in ein ae aper ae Rete Do Mecum This method needs to be done on every computer you wish to view your DVR from SN502 4CH 49 Method 2 Add the DVR s IP address to the Trusted Sites in Internet Explorer 1 Open up Internet Explorer Click on TOOLS Click on INTERNET OPTIONS Click on the SECURITY Tab Click on TRUSTED SITES Click on the SITES button Type in the IP address of the DVR in the following format http 192 168 0 108 and click ADD
44. d Hadas iH on Device Management From this menu you can adjust the language user passwords and DST settings System Settings System Settings Screen 1 Here you can choose the dropdown menu beside language to change the DVR language you can also choose your time zone 2 Select apply to save settings I i ipee i Fa m Bra Frid SN502 4CH ONLINE SOFTWARE Authority settings Authority Screen 1 Select the user name you wish to gg i TR change settings for oo 2 The password status and information will come up under the list 3 Now you can select a password change user names or disable passwords To change the password You have the option to change the password for user and admin a user will only be able to access the search menu to view saved footage where admin will be able to access anything in the menu Both default passwords are 123456 1 Make sure password enable is set to ON 2 Type the password you would like then select enter to close the keyboard 3 Typein the same password again next to confirm to confirm the password then select enter to close the keyboard 4 Once you have input the passwords select apply to save your changes DST DST stands for daylight saving time you can adjust the DVR to change its time for you when daylight saving time approaches so you don t have to go back and do it yourself You can also customize when the DVR changes for DST To turn the DVR dayli
45. d Screen Th th ea 10 OF En 1h aes 10 m y od LIILLIMEL LII CIN EI T Tit LOSS TIDE Loss Was LOKS Zooming in SN502 4CH n FUNCTION MENU The Function Menu can be accessed 3 different ways Function Menu 1 By right clicking the mouse To access items on this menu with the mouse move the mouse pointer over the option to highlight it and left click To exit move the pointer offthe menu SHF and left click PIP 2 Pressing select on the remote Eu To access items on this menu with the remote use the arrow keys to move and ZOOM when the option is highlighted press select To exit press the menu button REC SEARCH 3 Pressing the function button on DVR MUTE ON To access items on this menu with the front of the DVR use the navigational ae key pad on the front of the DVR to move and when the option is highlighted ANUAL REC press enter To exit press the menu button START ROTATE START GRUISE GUI TO VGA Main menu Selecting this accesses the Main menu If the menu is locked you may need to unlock first To unlock the menu 1 Select the area the password will be typed and a digital number pad will appear 2 Type in the password The default password is 123456 3 Once you have typed in the password press the enter button to close the digital number pad 4 Click APPLY if the password is correct the main menu will open Unlock Menu Prompt DEVICE ID 000000 000000 DEFAULT PASSWORD PASSWO
46. dress changes often Most home or office networks today do not use static IP addresses If you are unsure of whether you need a static or dynamic IP address please contact your network administrator PPPoE PPPOE Used for DSL services where individuals connect to a DSL modem It is recommended to store the PPPoE information in the router if the PPPoE information is not stored in the router the DSL modem will need to be configured If you are using a PPPoE connection contact your Internet Service Provider for your PPPoE name and password To adjust the type of IP Mode you are using 1 Select the drop down menu beside the word TYPE 2 Highlight the IP Mode you would like to use and press select 3 Select apply to save settings SN502 4CH o IE Port Refers to the port that your DVR will use to communicate with your network and Internet Knowing this port is necessary for the DVR to be viewed properly over the Internet Media Port This port is used to initiate communication to the DVR The media port is entered at the end of the IP address to connect to the DVR If using the default port 80 your Internet browser will automatically add port 80 at the end of the address even though it may not be visible If using a port other than 80 you will need to add that port to the end of the IP address when typing it into the web browser Ex If using port 2000 and the IP address is 192 168 1 103 you would type http 192
47. e page Write down your external IP address Open another Internet Explorer window and type in your external IP address followed by the port you forwarded for your DVR in the following format http 74 123 3 34 80 Follow the login screen for your DVR The default password is 123456 Install any ActiveX controls or software settings that may appear Once everything is properly installed you will be viewing the online software Online software instructions can be found on Pg 64 DDNS Dynamic DNS Instead of having to type in the IP address to access the DVR online you can use DDNS to create an easy to remember website name The DVR has a DDNS provider web address built into it The following instructions are for DYNDNS org DYNDNS org is not owned nor operated by DEFENDER and therefore support for DYNDNS org will be done through their website To Configure the DVR to Work with DDNS LP Press Menu on the DVR and select NETWORK Highlight and select DDNS setup In the drop down menu next to DDNS highlight and select enable In the drop down menu next to Server highlight and select dyndns Fill out the host name user name and password that you use for the DynDNS account you will create in the following pages Fill out DDNS setup with DYNDNS account information DONS SETUP UDNS E mstr T Server DY HONS ID Uzrrrname Piinia SN502 4CH o DynDNS SETUP The following instructions are f
48. e to watch 4 and press select a keyboard will appear to input the start time of the footage you would like to view Click on Playback 6 to start viewing from that date and time 4 If footage was recorded within the selected date and time slot the footage will begin to play If nothing was recorded a screen will appear and read no record file found Check your Date Time and try searching to see what video footage is available SN502 4CH 25 Detail File List This DVR allows you to view the file list for each day that you have recorded footage The file list allows you to see what the type of recording was normal motion detection the date and time the footage was recorded the size of the footage as well as gives you an option to backup particular recorded events To access the file from the video search menu File List Menu 1 Pick a channel you would like to view footage from then access the search option and select the date input area A keyboard will appear to input the date you would like to see the footage from 2 Once the proper date has been entered highlight and select search to open up the available times for that date The days and times that have recorded footage stored on them are highlighted red or green Make sure that there are days that have recorded footage on them 3 Select the Date you wish to view the file list from 4 Select the file list button and a separate screen will appear This scre
49. e using less space so you will never miss an important event This manual was written to ensure that you get the most out of your SN502 4CH DVR DVR 500GB Hard 4x Outdoor Night 4xWindow Warning Stickers DC12V Power Adapter Drive Installed Vision Cameras for DVR d Nw 4x60ft4PIN DIN to RCA TOft RJ 45 Cable Software and Manual CD 1x4 port power supply male Power Cables for Cameras 6 x RCA to BNC Connectors IR Remote Control USB Mouse 4xCamera Mounts e Instruction Manual e Year Warranty e Camera Mounting Hardware e RCA to RCA Male Cable Lifetime Live Customer Support e Quick Start Guide e 1x Power Adapter for Camera SN502 4CH iPhone and BlackBerry Compatible Access live video footage directly from your iPhone BlackBerry Android Windows Mobile or Symbian smartphone Record Over a Month of Footage The 500GB hard drive is optimized for 24 7 surveillance and uses cutting edge H 264 compression to record over a month of video Set to record in real time your footage will stream flawlessly during playback Coaching iMenu Helpful information bubbles will pop up to assist you as you scroll through different settings Learn what each setting means so that you can configure the system to suit your needs Connect to a TV or Monitor Easily VGA output and spot monitoring allow you to connect to up to two televisions and a computer monitor for viewing purposes This gives you more options when viewing
50. een will appear asking you if you are sure you want to restore the DVR to the default settings 3 Ifyou want to restore default select OK if not select cancel 4 Ifyou choose to restore the settings the DVR will take a few minutes to load 5 Once loaded the factory default settings will be set To reboot the DVR 1 Select the reboot option a screen will appear asking you if you are sure you would like to reboot the DVR To reboot press OK 2 Ifyou prompted to reboot the DVR the DVR will shut down and start back up To Power Off the DVR 1 Select the Power Off option a screen will appear asking you if you are sure you would like to shut down the DVR Press OK to turn the DVR off SN502 4CH C0 PLAYBACK VIDEO SEARCH There are three ways to access the search menu for playback 1 Pressing the play button on the front panel or the remote of your DVR 2 Accessing the search menu by right clicking the mouse and selecting video search 3 Accessing the main menu and selecting the video search option e Video search allows you to find footage recorded from particular dates and times Q RECORD TEARCH Date 09 20 2010 Search 23 42 Playback Record State SEF oi 02 03 04 05 06 07 08 OF 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 20th 00 01 02 03 04 N ME T MN ME 16 17 18 E Qo ey Playback To access and play back footage from a particular date and time 1
51. en will have a list of all the recordings from that day 5 f you would like to filter out the types of recordings on this list select what type of recording you would like to see from the drop down menu next to the word TYPE You can view only alarm motion recordings only normal recordings or all recordings 6 The list displays the following information from left to right e CH The channel with recorded footage e Time The time range that the footage was recorded Size The size of the file the larger the file the longer the video clip e Type The type of footage that was recorded Alarm or Normal BAK Allows you select video clips to backup onto a USB device 7 The buttons along the side of the list when highlighted and selected do the following e First Brings you the beginning of the list oldest footage first e Prev Brings you back a page if not already on the first page e Next Brings you forward a page e Last Brings you to the last page of recorded footage most recent footage is last All Selects all footage on the page to be backed up e Reverse Inverses the selected and non selected footage for backup e Backup Prompts back up of the selected video clips e Exit Exits the file list Log List To view the log of files in the order that they were recorded select the Log button on the bottom of the video search screen Here you can choose to view files based on record type and time frame 1 Select the re
52. ew the footage with your external IP address because the DVR is hooked up to the same router Try putting the DVR s internal IP address in the address bar and try to connect See the network set up section for set up instructions If using a Port other than 80 add it to the end of the IP address Port Forwarding may not be set up correctly The external IP address of the DVR may have changed Try setting up the DDNS account to always be up to date with the latest IP information The ISP may be blocking network traffic on Port 80 Try changing the HTTP port to 2000 and re configure the port forwarding Refer to the Network Setup Section of the manual for more troubleshooting and for detailed instructions on how to set up the DVR for remote viewing Make sure the batteries are installed correctly Make sure you are pointing the remote at the IR sensor on the top right side of DVR Point the IR Remote at the camera lens and press a button You should be able to see the IR LED flicker through the DVR monitoring device Try replacing the batteries in the remote Make sure the mouse is connected to the proper USB port The proper port for the mouse is the top USB port on the back It will be labelled With a mouse icon next to it There could be video loss HDD loss motion detection or no HDD space on your DVR The SN301 8CH is set to alarm when those actions take place This is to alert you if anything is tampering with the camera to DVR connectio
53. ferred port 18004 is a good port to use 3 Select apply to save settings user name and password in this menu 2 Select apply to save settings DDNS Settings m Channel Parameters Record Parameters Fecord Setiny bolia SEET Parameters Deiet Alarm Chantel Alagm Chapa inet I PME TEC UIS IH ES B Hcbanik Maramchere Haake PPPoE DUNS Kobile Email Seting n Device Parameters gm Device Manage Wine Aine Pasowan SN502 4CH 68 ONLINE SOFTWARE Device Parameters This tab is for reference there are no options to adjust here you can view your device name and serial number as well as the hardware and software versions You can also view the harddrive information such as HDD status and available space This is a useful menu when troubleshooting your DVR Device Information ih Prane bstorer eee ES lees te Chew Tepe Diet Puspeawn Pore Decir t nn Version Information FFPaC Dp LI Lead Toy IET T TIER 11 41 2 rr Peer DII de ee Imir tpm Para p T rmi ILDEILDILE minem c BETTE T E FLU Perey r her In Dreher Sere he pape haga Line vate PL Pee T Hei Pye Qaik PPPal Dias LES Em ad Tome E Dare eee Diir mpm nan m ueri Furman LUI Vic radi Pare TIL p De ia HDD Information n r Dear Der Ta Dor Tat Ter Dep ma Diri a dee Peer Cee deum T T Cut t Lara LAE T Ermy Peer EE mra Ha aa Sa Donk IT ELIT E Grir E LE Lea edm pula ERE be
54. g on the router must be configured for this port for mobile viewing to work Instructions for viewing your DVR through a mobile phone are in the network guide of this manual on Pg 76 Software is required to be installed on the mobile device To adjust the user name password and server port for mobile login 1 Select the column next to the setting you would like to change and a keyboard will appear 2 Type the name password and port you would like then select enter to close the keyboard User name and passwords are case sensitive 3 Select apply from the main camera menu to save your changes 4 For more information about mobile setup please see Mobile Viewing Pg 76 Mobile Setup MOULE ter Nime TTE M Ei D SHWE Foal SN502 4CH o Motion Detection This menu option allows you to adjust the motion detection settings for each individual camera The settings you can adjust include turning motion on or off adjusting the sensitivity and selecting the motion detection area To change the status of motion detection for each camera 1 Select the status drop down list under the camera you would like to turn motion detection on off 2 Select on or off from the drop down list to turn the motion detection on or off for that camera 3 Repeat for all desired cameras 4 Select apply to save the changes To change the sensitivity of motion detection for each camera 1 Select the sensitivity drop down
55. ghlight and select apply to save your settings Now that you have set which alarms you would like to be notified on you can set up your DVR to give an audio alert when those alarms are triggered You can also set up your DVR for an audio alert and or email alert when motion is detected Alarm Setup ALARM CONF IG Tied Off Email Full Screen MD Alam HOD Loss HOD Space Video Loss Alam Tine 105 Miaiae LU n F ey Huer duration Email Setup SN502 4CH 30 PTZ Setup PTZ setup allows you to input information for a PTZ camera PTZ cameras not included The information must be entered in the DVR so that the DVR works with your PTZ camera and all its functions To input the PTZ information 1 Find which camera channel the PTZ camera s are hooked up to and from that channels row on the PTZ setup menu input the proper information for your PTZ camera 2 The information you need to select will be specified in the PTZ manufacturer manual 3 Choose to enable disable cruise mode for the PTZ camera once all the correct information is entered into the DVR select apply to save changes Mobile Setup The SN301 8CH is compatible with iPhones BlackBerry Windows Mobile and Symbian operating systems The mobile setup menu allows you to input the user name and password you would be using to view your DVR through your mobile phone It also allows you to adjust which port your phone will be viewing from Port forwardin
56. ght saving time on DST Settings 1 Select the scroll bar next to DST and list will appear 2 Select on to turn the DST on 3 Select apply to save your changes To set the DVR to adjust for daylight saving time on its own 1 Selectthe scroll bar next to DST and list will appear 2 Highlight default and press select to turn the automatic DST adjustment on 3 Select apply to save your changes To customize the DVR s daylight saving time adjustment Select the scroll bar next to DST mode and list will appear Select custom and a custom list will appear Adjust the time you want the clock to go back an hour by adjusting the week and month next to start time Adjust the time you want the clock to go forward an hour by adjusting the week and month next to end time To adjust the week and month use the drop down list highlight the week and or month you want and press select 6 Once everything has been adjusted to your liking select apply to save your settings SN502 4CH o por ge e 2 ONLINE SOFTWARE Local Settings Save Paths You can adjust where the files you capture record and backup will save on your computer To change where the files are saved 1 Click the box next to the save path area and a folder browse screen will appear Find the area you want the files to be saved to and double click the area Select OK The file you want the footage pictures saved to will appear in the box Select
57. he manual or visit www defender usa com SN502 4CH BUTTON AND CONNECTIONS DVR FRONT 1 Power LED Glows green when DVR is 7 Record Press this to prompt turned on manual record 2 HDD LED Flashes when hard drive is 8 Rewind Rewinds playback footage in use 9 Enter Button Selection button 3 Directional Keys Used to navigate through 10 Stop Stops playback footage the menu 11 Play Plays playback footage 4 IR Sensor For the remote control 12 Fast Forward Fast forwards playback footage 5 Channel Selection Selects channels to view Press 13 pause Pauses playback footage once to view first channel listed and a second time to 14 Function Opens up sub menu view second channel listed 15 Menu Opens up main menu 6 Screen View Press once to view quad screen 16 PTZ Opens up PTZ control buttons and twice to view single screen DVR BACK 1 VGA Connects to VGA monitor 6 PTZ Connects to two wire 2 Mouse Connect USB mouse here PTZ camera before power up 7 LAN Connection Connects to router 3 Camera Connect Camera connections for 8 USB Connection Connect USB drive here to four cameras backup footage 4 Audio Input Connects to a microphone 9 Video Output Allows you to attach two and or audio supported different monitors camera not included 10 Audio Output Connects to speaker 5 Power Connection Connect DVR to power source audio input with this connection SN502 4CH 6 BUTTON AND CONNEC
58. ight are as follows a Pause Play Pressing this pauses playback If the video is currently paused pressing this il button again will prompt the video to begin playing Stop Pressing this will stop the footage from playing and a blank screen will appear Pressing play after you have stopped the footage will play the selected footage from the beginning F F Fast forward Selecting this option fast forwards through the footage The more times you select this the faster the footage will fast forward 2x 4x 8x 16x Rewind Selecting this option rewinds through the footage The more times you select this the faster the footage will rewind 2x 4x 8x 16x Next Frame Selecting this moves the footage forward a single frame Volume If you have an audio supported camera connected clicking and dragging this will turn the volume of the playback footage up and down Download Download Pressing this will download the selected video to your computer The backed up footage will automatically save to the selected location on your computer To select a location see SETTINGS screen information on Pg 73 SN502 4CH Q ONLINE SOFTWARE ONLINE SETUP This tab allows you to go through particular settings and make adjustments to the DVR The menu options you can adjust include Channel Parameters Alarm Parameters PTZ Parameters Network Parameters Device Parameters Device Management e Local Settings Each function w
59. ing or pressing ESC then select apply to save settings Note Itis most efficient to set this up using the mouse Motion Area Mask SN502 4CH 33 SYSTEM SETUP This menu option allows you to change system settings on your DVR The settings you can change include e DateandTime Adjust date time and daylight saving time e Password Turn the password function on off as well as change the password e Video Adjust video resolution as well as video standard e Language Eight languages to choose from Info Gives you information about the device software version and the MAC address e Maintenance Allows you to adjust auto maintenance reboot system update system and re load all of the default settings System Setup Menu SYSTEM h 6 PASSWORD VIDEO LANGUAGE INFO MAINTAIN D Auto maintain Soltware update Load default Date and Time This menu option allows you to adjust the date and time change the format of the displayed date adjust the time format set time zones and adjust the DVR for daylight saving time To adjust the Date 1 Select the column next to the date you would like to change and a keyboard will appear 2 Type the date in the order of the selected format listed above time format then select enter to close the keyboard 3 Select apply to save your changes SN502 4CH o To adjust the Time 1 Select the column next to the time you would like to change and a keybo
60. irectional buttons to adjust the camera to the places you would like the PTZ camera to view in cruise mode Press the SET iil button at each desired position To review your set points select the PRE text field and input the number you would like to view Click save and then exit To Erase all Preset cruise points click the reset button To start the PTZ cruise Open the shortcut menu and select start cruise To stop the PTZ cruise Open the shortcut menu and select stop cruise PTZ Cruise PTZ setup menu TOTAL PRE 001 TOTAL 0 PRE 001 SN502 4CH o PIP Mode PIP stands for picture in picture This mode allows you to view camera one in full screen and up to two camera channels of your choice as smaller screens in either corner of the screen You must have at least two cameras connected to your DVR for PIP mode to function properly To turn on PIP mode 1 Right click the mouse and scroll to PIP mode once highlighted two options will appear 1x1 and 1x2 2 1x1 allows you to view camera one in full screen and another camera in the lower left corner of the screen 1x2 allows you to view camera one in full screen and two other cameras in the bottom left and right corners of the screen 3 For both options clicking on the small camera screen will change the camera that you are viewing 4 Toexit PIP mode right click the mouse Want tay Rec Search tte On lar Rec o
61. it you will see a box saying what port In the box put the port numbers you set the DVR to The default ports are 80 and 9000 you have to forward both please make sure you check both ports Click the check button and scroll down 8 You will see a message that tells you that it can successfully see your port This means you have successfully port forwarded 9 If you receive an error message please view IF YOU CANNOT CONNECT on Pg 60 If you re still having trouble you can always contact DEFENDER s 24 7 support team oN St quee R T Write down your external IP address Your P Address is 71 14 2 Type in the port you forwarded Default port is 2 Lp ITE NOTE www whatsmyip org and www canyouseeme org are not affiliated with DEFENDER in any way SN502 4CH C55 IF YOU CANNOT CONNECT If the remote viewing does NOT connect it could be due to one of the following issues 1 2 3 4 Make sure the browser is Internet Explorer 6 0 or higher and is on a Windows PC Make sure you forwarded both port 80 AND 9000 for TCP and UDP Make sure you properly installed of the controls selected the yellow pop up bar and ran all controls Check all your network connections and go through the above steps again to make sure a configuration error was not made You may have to configure PPPoE settings to match the settings provided to you by your Internet Service Provider ISP Consult your ISP for more information
62. l alarm motion detection the date and time the footage was recorded the size of the footage and also the option to backup particular recorded events File List Menu DETAR FRES To access the file list 1 Access the search option and select the date input area A keyboard will appear to input the date you would like to see the recorded footage from 2 Once the proper date has been entered highlight and select search to open up the available times for that date The days and times that have recorded footage stored on them are highlighted red or green Make sure there are days that have recorded footage on them 3 Select the date you wish to view the file list from 4 Select the file list button and a separate menu will appear with a list of all the recordings from that day 5 Ifyou would like to filter out the types of recordings on this list select what type of recording you would like to see from the drop down list next to the word TYPE You can view alarm normal or all 6 The list displays the following information from left to right e CH The channel with recorded footage e TIME The time range that the footage was recorded e SIZE The size of the file the larger the file the longer the footage e TYPE The type of footage that was recorded Alarm or Normal e SELECT Allows you select video clips to backup onto a USB flash drive 7 The buttons along the side of the list when highlighted and selected do the following
63. l return to the quad view screen Start Cruise Selecting this option prompts the PTZ cruise to start if you have set up the PTZ cruise Selecting it again will stop the PTZ cruise GUI to LCD Selecting this option lockes your DVR controls and your screen will now act as a viewable LCD monitor ONLY you will no longer have any access to your DVR functions To revert this function you will need to press the button 0 on the remote control or the REW button on the DVR front panel 1 The main menu can be accessed by pressing the menu button on the front of the DVR or by selecting it from the function menu 2 oaccessthe main menu with the mouse right click and select main menu from the function menu On the DVR front panel and remote press the menu button 3 To select anything from the main menu left click the mouse press select on the remote or press enter on the front of the DVR 4 When you access any sub menu there are a few options that may be available on the bottom of the page The options include Main Menu 1 Default This button will restore all settings on the current page to the default settings 2 Apply This button will apply and save changes made to the current menu page CAMERA RECORD RET FORK 3 Exit To exit the current menu select exit at the E bottom of the screen 4 m Ir FEARG DEY TOES 5T51EM Camara Title bgo Color ima MI UITIEI Note All sub menus have some or all of the above op
64. lash drive SAIN VINCI RESORT Yes Internal MGR IHR ET m Back panel 1 Web Transmitting Compression Format eene H 264 Network Connections tnntnnnnns 10 100 Base T Support remote control Playback DVR HDD video and live view via Ethernet Web SES TN REOS Licensed software AP IE browser Remote Alarm Notification eee Email Alerts Network Protocol ett RR TCP IP PPPoE DHCP and DDNS 3G IR Receiver SRRRRRRRRRRRRRRRRRRRRMMMMMMMMWMEMEMEMMKKMNHF AI AKKUM Yes SN502 4CH o DVR SPECIFICATIONS PIACON EOI castes Yes Pelco D Pelco P Dwell Time Sequential Channel Switch Programmable with adjustable dwell time 0 10 sec Picture ZOOMA M T 2x digital zoom live mode playback mode 2f T Yes Video Loss Detection essent Yes tla m Supports up to 8 letters Video Adjustable e Hue Color Contrast Brightness Date Display Formats seen YY MM DD DD MM YY MM DD YY Varese e area eat Yes Power SOUNGE NN NEEE Easa EESE DC 12V 96A Power CONSUMPTION ccsccssscsssscessecsessssssssssssssssssssesssscesecesesceees 30W Operating Temperature eene 10 C 40 C 50 F 104 F Dimensions MIM accessere EUR HERI E RE Hes prb tet 315 W x 52 H x 224 L System Recover
65. lectthe text box beside Rotate Time input the amount of time in seconds that you would like each camera view to play full screen on your DVR 2 Select apply to save your changes Volume Margin and Privacy Zones These options let you customize the look and sound of your recordings To Adjust the Volume 1 Selectthe volume option and the volume screen will appear 2 Slide the cursor from 1 to 100 to set the volume 1 being the lowest 100 being the highest 3 Select apply to save your changes To Adjust the Margins 1 Select the Margins option and the margin screen will appear 2 Slide the cursor from 0 to 36 to set the each margin 0 being the lowest 36 being the highest 3 Select apply to save your changes SN502 4CH 38 Privacy Zone This DVR has the ability to allow you to have up to 4 provacy zones per camera privacy zones appear as black areas on a live view screen and are never recorded this is good if you have a safe or some other area that you do not wish to be viewed or recorded To adjust the Privacy Zones Privacy Zone Screen 1 Select the Privacy Zone button in the Audio Video Setup screen the Privacy Zone screen will appear 2 Choose the desired camera using the drop down box turn provacy zone On by selecting the drop down box labelled Privacy Zone 3 Place checkmarks beside the amount of privacy zones you wish to have up to 4 4 Press the Mask Area setup option and the setip Purr a
66. list under the camera you would like to adjust the motion detection sensitivity 2 Select 1 to 5 from the drop down list to adjust the sensitivity 1 is the lowest sensitivity and 5 is the highest sensitivity 3 Adjust the sensitivity for all desired cameras 4 Select apply to save the changes Motion Detection Menu MOTION DETECT SETUP Channel CHI hlotion Detect E mobie Sensitivity Area l Ee lo ry select Channel 5 SN502 4CH o9 MD Area MD area stands for Motion Detection area This setting allows you to adjust particular areas of each camera where motion will and will not be detected This is good if you had a camera pointed towards something that is always moving such as a busy road This way the DVR only records motion that is out of the ordinary thus saving you HDD space and more days of recording To adjust the MD area 1 Select the setup option under to the camera you would like to adjust the motion detection area and a separate screen will appear with a red mask on the picture and a grid 2 The screen is fully red this is because the DVR is automatically set to detect motion throughout the whole screen 3 To adjust the motion detection area for the desired cameras highlight the squares where you do NOT want motion detected and press select When the area is no longer shaded in red the area will no longer detect motion 4 Once the motion detection areas have been determined exit the screen by right click
67. ll come up and let you know that the USB has formatted successfully Select OK and you will have successfully formatted the attached USB drive HDD and USB format buttons pc pe e X HDD FORMAT USB FORMAI Warning Screen Warning All data will be deleted Are yo u sure to format SN502 4CH 29 Alarm Setup The alarm menu allows you to adjust for which alarms you would like set adjust time the internal buzzer will sound for as well as set email notifications This DVR gives you the option to have email alerts sent when motion is detected To turn on alarm 1 In the alarm menu go to the alarm notification s you would like to be notified on HDD LOSS HDD SPACE VIDEO LOSS and press select to open the drop down list 2 Highlight and select ON for each function you would like to be notified on 3 Next to the word Buzzer highlight and select the drop down list and highlight and select if you would like the alarm on or off 4 Next to the word Duration highlight and select how long you would like the alarm to sound for when the alarm is triggered 5 Once you have set the alarm settings to your liking select apply to save your settings To set notifications 1 In the alarm menu go to the notification s you would like HDD LOSS HDD SPACE VIDEO LOSS and select to open the drop down list 2 Highlight and select ON for each function you would like to be notified on 3 Hi
68. m the list and press MEES 2 You can also clear the entire playlist by pressing Computer Playback Software SN502 4CH 45 PLAYBACK Software Functions The software has many functions The drop down menus allow you to adjust the video the file menu allows you to open video files and settings allows you to adjust certain settings in the software Play Menu 0000000 oO 0 0 2 The video functions from the play menu are as follows oe m SS cw YS 10 11 12 Minute Bar Play Pause Stop Rewind Fast Forward Forward Frame Capture Picture Volume Bar Add Videos Remove Videos Clear All Shows your progress of time through any footage being played Plays the footage Pauses the footage Stops the footage Moves the video backwards Slows down video Moves the video forward a frame This option takes a photo of the screen When you select this option a screenshot of the current video will be saved under a computer directory the file location will appear beside the capture button Allows you to adjust the volume if you have recorded footage from an audio enabled camera not included Add a single video or a folder of multiple videos to the playback list Remove a single unwanted video clip from the playback list Clears all videos from the playback list SN502 4CH C46 REQUIREMENTS You will need to have The DVR connected to a router The router c
69. mation see PTZ options on Pg 66 ody NNN Record Pressing this button prompts the DVR to record footage directly onto your computer To stop the recording PTZ Control press the record button again The recorded footage will automatically save to the selected location on your a er computer To select a location see Settings information Y A on Pg 73 4 LJ Capture b Pressing this button prompts the DVR to take a snapshot Ne D of the screen and automatically save the picture to the selected location on your computer To select a location see H n Z Settings on Pg 73 gai o Single Screen View METTRE Selecting this will open up a full screen view e Iris of the screen you have highlighted d a Pan amp Tilt Pos Quad Screen View a 5 Selecting this will open a quad screen view of all Un Y 4 cameras 8 Screen View The software is adaptable for other DVRs selecting this would show 9 screens for an 8 channel DVR Volume Control This controls the volume if an audio supported camera or microphone is connected not included Pointing and dragging the mouse across the volume bars turns the volume up and down To mute the sound click the speaker icon next to the volume bars SN502 4CH Q ONLINE SOFTWARE PTZ OPTIONS The controls for the PTZ camera are as follows PTZ Control Zoom Pressing the zooms in and pressing the zooms out c Focus Pressing the focuses the picture and
70. n Petole stant Crue GW 10 Lo PIP Mode 1x1 PIP Mode 1x2 lr MIE MIN i A 1 oe Zoom When viewing a camera in full screen mode your function menu gives you an option to zoom in This is good if you would like to get a better view of something that you are monitoring To zoom in 1 Double click the screen you would like to zoom in on This will open to full screen mode Right click the mouse scroll to Zoom and press select Using the mouse click and drag a square around the area you would like to zoom in on Once the square has been set release the mouse button and the screen will zoom in on the selected area To exit the zoomed in screen right click the mouse Video Search Selecting this shortcut prompts the video search menu to appear This allows you to search through the previously recorded footage For more information on the video search menu please see PLAYBACK Mute If you have connected audio enabled cameras to the DVR you can mute all noise being recorded by selecting the mute option open the function menu again while in mute mode to turn mute off SN502 4CH o ae qd Manual Rec Selecting this shortcut prompts the DVR to begin recording if it is not already recording This will override any schedule that is set Start Rotate 1 Right dick the mouse and select Start Rotate the cameras will then start sequencing through 2 To stop auto sequence double click the screen and you wil
71. n to complete the installation From your BlackBerry 1 The installed software will be located in the Downloads directory from the menu From the downloads menu select the Asee software icon to start the application Once the program has started select the settings icon from the settings screen input the following information Host Input your DVR s IP address Port Input the port you forwarded for your mobile setup Ensure that this port is also listed under mobile settings on your DVR Host Input your DVR s IP address SN502 4CH 73 MOBILE VIEWING 3 4 3 Android setup Port Input the port you forwarded for your mobile setup Ensure that this port is also listed under mobile settings on your DVR User Input the user ID that you have set under the mobile settings on your DVR Password Input the password that you have set under the mobile settings on your DVR Default Input the channel you would like to start watching the program allows you to change channels once the footage has loaded Wi Fi If connecting with mobile network select No for this option if connection through a wireless network select Yes for this option Once you have input all the proper information select Save to save the information and close the settings screen Once the settings screen is closed select the play button LI c begin playing the footage For more information on Asee see the buttons and their functions bel
72. ns the alarm will go off Check your connections and keep the DVR in a safe place where it will not me tampered with or moved around Disconnect and reconnect all camera connections to make sure they are snug and tight fitting Make sure the DVR is properly connected to the router There should be green link indicator lights if the DVR is properly connected Make sure the DVR IP Allocation is set to DHCP This is a standard default setting that will work in most networking situations Power cyde the DVR is it is properly connected and the IP Allocation is set to DHCP This is completely normal If the hard drive is playing back footage or recording the light will blink to notify you that there is activity SN502 4CH 78 DVR SPECIFICATIONS UN 00 Ay S VMN oec RR EINE IEEE NTSC PAL Manual Switching Video Compression Format scsssssssssssssscssssssecsessessessessessessessesseeseeseesees H 264 Video Input Composite Video Signal 1 Vp p 75Q BNC 8 Channels Video Loop Output Composite Video Signal 1 Vp p 750 BNC No Video OUTPUT essre TR TRO m Main Monitor Output VGA Output 2x Composite Video Signal 1 Vp p 750 BNC Call Monitor Output No Recording Resolution eee nene nnnn NTSC CIF 352 X 240 PAL CIF 352 X 288 Recording Speed Frame eene tenentes 30 FPS per Camera NTSC 25 FPS P C SHE PAL VOTI TU
73. o an external CD DVD writer directly to your DVR and burn your footage to a disc Advanced Motion Activated Recording Advanced motion detection settings ensure that false alarms are not triggered the easy motion detection mask allows you to block out areas with constant movement SN502 4CH Included Mouse and Remote Navigate through the menu with ease using the included USB mouse the front panel of your DVR or the convenient IR remote control Password Protection Set a password to prevent unauthorized users from viewing your footage or changing any of your DVR settings 24 7 Scheduled Recording Choose which days of the week and hours of the day you want to set your DVR to record or not record Each individual camera can even have a personalized weekly schedule Search by Date Time or Event Simply choose the desired date and time range and the requested video clips will appear Clips are also labeled by event which makes it easy to find particular footage Endless Location Options with 60ft of Wiring per Camera The included 60ft camera wiring gives you flexibility in the installation of your cameras and allows you to increase each camera s range If you need additional 60ft cable lengths you can purchase the DF10W The single wire also conveniently carries both the power and video signals so you are only running one wire per camera maximum 180ft cable length per camera is recommended 1 Compatible with BlackBerry Bold
74. o use the external IP address for the DVR to view the DVR from that computer SN502 4CH 50 Log in to the DVR Using Internet Explorer 1 By default the DVR will require a user to input a password before being able to view the DVR online The default password for the web interface of the DVR is 123456 User Login User Mame Password Metwork Internet v Open All Channels Preview Login Reset Installing the ActiveX controls 2 herewill bea yellow information bar that pops up below the address bar in Internet Explorer Click on the yellow information bar and then select Install This Add on for All Users on This Computer Please be patient as the installation process can take 1 2 minutes 3 If your ActiveX settings are set correctly you will see the following dialogue box Internet Explorar Security Warning Da you sant En run this ActiveX conbra Mane BEYSHADP Publisher EAYSHARF ureerfied publisher Dont Four Tha Fetes cona vias peine adden bo sour computer velie pu eae another program or wien Windows vest ritaled Tou should only ran it F you bruk Ehe pubia ard hoe veste rega RS us em RT 4 Click RUN Once everything has installed and loaded you will see the web player and the connected cameras SN502 4CH VIEWING YOUR DVR OUTSIDE OF YOUR NETWORK Now that you have successfully viewed your DVR and cameras from a computer connected
75. onnected to the Internet A PC or laptop that is connected to the same router as the DVR The PC can be connected by a wired or wireless connection Internet Explorer 6 0 or higher to check your version of Internet Explorer open I E In the top Menu bar select Help and then select About Internet Explorer The version of I E will be displayed A genuine and fully updated version of Windows XP Vista or newer Note The computer and DVR need to be connected to the same router for initial setup A computer will not always be necessary at the location to view the DVR CONNECTING DVR TO A ROUTER 1 Power off the DVR by removing the power LAN Connection cable from the back of the DVR 2 Connect the included network cable to the back of the DVR in the Ethernet port LAN 3 Connectthe other end of the network cable to an available port on the router 4 Poweron the DVR by reconnecting the power cable to the back of the DVR SN502 4CH Q Finding your DVR s IP Address By default the DVR IP mode is set to DHCP This means the DVR will automatically retrieve an IP address from the router that it is connected to Unless your network requires a static IP address leave the DVR IP mode set as DHCP Press Menu Enter password if prompted The default password is 123456 Select NETWORK SETUP Make sure the IP Mode is set to DHCP This setting is acceptable for most users
76. oosing your resolution setting choose either D1 HD1 or CIF from the drop down menu to the right of the frame rate option If you select manual a framerate setup button will appear next to the drop down list click on this button The framerate setup screen will now open and you can choose either CIF HD1 or D1 and the exact amount of frames per second you would like each camera to record at more frames per second will decrease the amount of video time that your harddrive can accomodate to select the SET FPS TUI MEM Filg E 22 I ia Fr NA You can choose to copy settings from one camera to another by using the copy options under the FPS settings Select apply to save settings Audio Rec To turn audio recording On or Off k 2 Select the drop down menu beside Audio Rec Highlight which camera you would like the audio to record from and press select This has to be an audio supported camera not included and it must be connected to the RCA audio input at the back of the DVR Select apply to save settings Note Higher quality and resolution settings use up more space on your hard drive SN502 4CH Pack Time The DVR allows you choose the maximum length that each recorded video clip will be This is for backup purposes To adjust and or set a pack time 1 Select the drop down menu beside Pack Time 2 Highlight the time you would like each recorded video clip to be
77. or DYNDNS org setup 1 Ona computer that is connected to the same router as the DVR open a web browser and type www dyndns org in the address bar 2 Create a new account by clicking the Create Account link in the top right hand corner of the site 3 Enter your preferred user name email address and password 4 Optional information can be left blank unless you would like to enter it 5 Read and agree to the acceptable use policy by checking the box and click Create Account 6 Anaccount verification email will be sent to the email address you supplied You will need to follow the instructions listed on DNYNDS org in order to complete the account activation e The next page has information about creating your host name DynDNS home page C DynDNS EE m MA BE THE KING IN YOUR CASTLE masnem zoe B gicig Bere es i nita DynDNS Account Setup PaPa Marnie ary onus DynDNS no may dara cbr a mw n 5B 54 5 8 T mean EI ani S Ge Pee eaor oe LOC LACHEN 7 Create Tour D yscgiNS Account ha beret Curs Ifi mins e regi r DynDNS Account Confirmation irum iia A a c eee Account Confirmed LEF p i hom m FORET EDEA en oeh 5 Note i The DynDNS sites are not owned nor operated by DEFENDER and therefore men err n support for these services will be done through their web site SN502 4CH LOG INTO THE ACCOUNT AND SETUP A DDNS HOST To set up a DynDNS name for your DVR 1 ee oy pe per IN
78. orks much like the menu option on the DVR Channel Parameters You can adjust the video quality framerate schedule and motion detection settings from this menu To adjust the record parameters Record Parameters 1 Select the drop down menus to adjust the framerate video quality and Reuse resolution values Recent Seaia Le 2 Select apply to save settings peo Dunk Bb Mehecrh Derenecters Acs ol eto To adjust the DVR record schedule piter 1 Choose the channel you wish to set using the drop down box 2 Youcanseta 24 hour record mode using the Record Mode drop down box or set a schedule with the sunday to monday calender To set your record schedule 1 Click Alarm Normal or No to choose the record mode 2 Once you have chosen the record mode click the boxes on the day and times that you wish the DVR to record in that particular mode 3 Select apply to save settings To copy one day schedule to another day 1 Select the drop down menu beside Copy and highlight the day you want copied 2 Selectthe drop down menu beside To and highlight the day you want the copied schedule to be pasted into 3 Press the copy button and the copied schedule will appear in the selected days 4 Once you have completed all desired schedules select apply to save settings SN502 4CH 65 ONLINE SOFTWARE To change the status of motion detection for each camera 1 Select the status drop do
79. ow Play Camera Select PTZ Controls Settings Menu 5 Full Screen View BR U N Install viewing software to your phone s SD card from your computer Connect phone to computer and open the memory card folder Insert included CD into drive and open up to view files Copy and paste the android viewing software onto the phone s memory card or installation folder Open the SD card folder on your Android phone and choose the Asee apk file The file will install and be available from your main menu From your phone The easiest way to download and install the Asee application is directly from your Android phones marketplace A wi fi network or internet access must be available to your phone to download using this method 1 2 3 4 Turn on the phone and enter the main menu Select the market icon and select the search icon aj on the top right hand of the screen In the search field type in Asee the application will come up in the results Asee is a free application Select the Asee application and press the install button on the bottom of the screen the application will begin downloading and install automatically when the download is finished Once the application finishes installing there will be an option to Open the application choose this option on the bottom of your screen From now on the Asee application will be available from your main menu Market Main Screen Search Screen Ill BET IT meii MET F
80. p oo or be X IS 8 If Require server verification https for all sites is selected you will need to uncheck the selection box wr eee ee ees so pee doce ee i iam ed ee um ee ee und 2 id The IP address used in the example above is for internal network viewing If you are trying to access the DVR from a remote location you will add the External IP Address to the trusted sites list See Finding your External IP Address 9 Change the default settings for the TRUSTED SITES zone to low Click on DEFAULT LEVEL and change the security level of the zone to Low This can be done by running the slider to the bottom This will allow ActiveX controls from the DVR to be downloaded and the DVR to be viewed on the computer 10 Click apply 11 Click OK Viewing Your DVR on Your Computer Now that the computer is prepared to install the necessary ActiveX changes listed above you are ready to start viewing the DVR using your computer Using Internet Explorer type the IP address of the DVR into the address bar using the following format http 192 168 0 108 and press ENTER igen tee dee Iri rent npiare Fia EUM Gee FFI o De HE 4 Ba mi F m d Fate d D d i a i hee ESZ ped D 108 z ipn Ifthe computer and the DVR are connected to the same router you can use the internal IP address to view the DVR If the computer is not connected to the same router and is at a remote location you will need t
81. r cord into a power outlet surge protected power outlet recommended 3 Insert the power supply wire into the rear DC 12V port on the DVR After a few seconds the splash screen will appear and the DVR will start up SN502 4CH Oo GETTING STARTED GETTING STARTED Now that you have powered up the DVR and properly connected it to a TV or monitor you are ready to begin setting up and using the DVR This DVR is designed to be user friendly You will notice the coaching iMenu information bubbles describing settings that you will find in the menu As an added convenience the DVR will automatically begin recording once it is powered on as long as at least one camera is properly connected Using the Mouse The included USB mouse makes using the SN502 ACH simple and efficient Using the mouse will make controlling the DVR very similar to using a computer It will allow you to easily click on items to select them and make desired changes The mouse is not necessary for operation Make sure that the mouse is connected to the top USB port on the back of the DVR before powering on Screen Viewing By double clicking one of the eight camera screens the viewing mode will switch to full screen mode Double clicking again will bring you to back to quad screen depending on what was set before From full screen mode you can zoom into an area of the screen For more information on zooming in please see zoom on page 14 Full Screen Qua
82. ral Record Green Constantly records No Record Transparent Footage will not record at this time 2 Inthe schedule area scroll to the day and time you would like to adjust to record alarm record or no record and press select The time slot will fill with the corresponding color 3 Repeatfor all wanted times and days for each desired camera or all cameras 4 Once you have set all schedules for the desired cameras days times and record modes select apply to save settings SN502 4CH 20 Schedule Copy Function Selecting the COPY button will copy one days schedule and paste it into other days that you specify This is useful if you customize a schedule for a particular day and would like to apply the same schedule for other days of the week To copy one day schedule to another or all other days Select the drop down menu beside the word from Highlight the day you would like copied Select the drop down menu beside the word to Highlight the day you want the copied schedule to be pasted into Highlight the copy button and press select the days you had selected will all have the copied schedule in it Once you have completed all desired schedules select apply to save settings and exit to exit back to the record setup menu Schedule Copy Function poe e mec CHANNEL CH j2 00 Note Please be aware that you must set a schedule for each SUN MON IUE WED THU FRI SAT E ALARM GENERAL
83. rogram will appear in a separate screen select the get started icon in the bottom left corner Make sure the volume is at a reasonable listening level on your computer and follow the instructions given in the appear window Once you have completed port forwarding see TESTING PORT FORWARDING on Pg 59 Select your DVR SN301 8CH Select your Router Model kiam Laen kims a Pome m DEFENDER mm pem ee n hn B a 1 Pr dme ia OM Networking Made Easy Networking Made Easy Piin dien Chapt Tru cur bonat Click eni dap OR pou acai Hir bo eee gna ques ch Qe er Pise guru inm urina 1 hg an ia m m lt Bu Ber li i aci m im mib P e LL zZ piii A 11 i Follow Instructional Video Tenk a LH Be Ee big F Mu Was eee Fle MT Laake GUTTA e PLEASE MAKE SURE TO FORWARD PORT 80 AND 9000 FOR ONLINE VIEWING IF YOU WOULD LIKE TO USE MOBILE VIEWING BE SURE TO FORWARD PORT 1024 AS WELL SN502 4CH OPTION 2 1 7 Open up your web browser and go to www portforward com Once the site has loaded scroll down to the large list of routers Find the type of router you have and select it If you cannot find your exact router select one that is similar to your router or made by the same company that made your router Once you select a router an advertisement will appear select the click here to skip this advertisement text in the top right corner
84. rra Jaw Area SH screen will appear Mark Area Setup 5 lick and drag the boxes around the screen to place Copy To them where you need provacy zones LEUR the eax 6 Press the apply button to save your changes Language This DVR allows you to set many different languages The languages you have to choose from include English Italian Portuguese Spanish Russian Thai and French To adjust the language 1 Select the drop down menu beside System Language 2 Highlight the language you would like and press select 3 Select apply to save your settings and exit the menu 4 The system will restart and open with your set language settings System Information System Information Screen This area allows you to view information about your DVR SYSTEM INFORMATION The information you can view consists of Device Name The Device Name Device ononon e The Device ID Die Typa DyPOAB The Device Type Serial Munte i Vdd THRO Mac Ad 06 73 03 13 46 iF The Serial Number a Saltei Veriga Wi SPORE g The MAC Address IE Wertian FIERET e The currently installed software version The IE Version Fanteard Wertion DK Ad eyes e The Hardware Version GP ouis you oan arvice mm e The Keyboard Version SN502 4CH 39 Maintenance System maintenance allows you to load system default settings set up your DVR for automatic maintenance adjust system reboot manually reboot the system as well as update the system
85. s settings under Main Menu Camera Color Try moving your camera to a brighter area Make sure the camera is not pointing directly into a light source If using at night make sure subject is no more than 15ft away from camera The LEDs need to reflect off an object to display an image If using during the day your camera may not be getting enough light on it Adjust the sunshade top of camera to let more sun hit the camera My night vision will not turn Night vision turns on automatically on the cameras when the sensor on l can t see at night detects a lack of light If your cameras are in a space with too much light the night vision will not turn on The night vision cameras are made to see 10 15 ft away in the dark If you have the cameras in an open area the night vision will be reduced The IR LEDs need to reflect off an object to display an image am prompted to put in a e hisis because you have the password enable set to ON in the password for everything system menu SN502 4CH DVR TROUBLESHOOTING The browser keeps e Make sure you have an up to date browser to view the footage with the freezing won t let me proper ActiveX options play the footage e Make sure the browser is Internet Explorer the software will not play on any other browser Download all Windows Updates to make sure you have the latest version of Windows and Internet Explorer Cannot power off DVR e The DVR is set to run as long as it is plugged in To power off
86. search amp 1 resmi i greg je ASEE installed Q SEE were Apps Games Dovnioads SN502 4CH 74 MOBILE VIEWING Windows Mobile setup Install viewing software from your computer 1 Connect phone to computer and open the memory card folder 2 Insert included CD into drive and open up to view files 3 Copy and paste the viewing software onto the phone s memory card or installation folder From your phone 1 Open up the area that the software was saved to 2 Select Asee software to open If prompted where to install the program choose storage device 3 Once a file location is selected select install The program will begin to install 4 Once the program installs run the Asee program from your applications The main program screen will display 5 Navigate to settings and press enter 6 The following information needs to be inserted Username This is the user name you inserted for mobile settings on your DVR Password This is the password you inserted for mobile settings on your DVR Server This will be the IP address of the DVR Port This will be the mobile port you forwarded and specified on the DVR to view mobile settings we recommend using port 1024 Channel This will be the camera you would like displayed when you view your DVR 7 Once the correct information has been inserted select OK and a separate screen viewing your selected channel will appear 8 The mobile software allows you to
87. sing a port other than 80 the port must be specified after your host name LOGGING INTO SOFTWARE 1 If you created a DYNDNS account type in your account s host name in Internet Explorer If you didn t create an account you can use your external IP address in Internet Explorer if on a different computer or your DVR5 internal IP address in Internet Explorer if on a computer connected to the same router 2 Before you view the online software you are asked to login with a password you can use the admin or user password and the footage will appear 3 helogin screen also has the option to adjust which connection you are viewing the software with internet or LAN Leave this option set to Internet Default Password 123456 5 Once the password is inserted select login and the DVR software and footage will appear User Login Heri mca Ir enm E Eyii A TEE id a Braet SN502 4CH 60 ONLINE SOFTWARE Live Mode The first tab along the top of the screen for the online viewing allows you to view the DVR in live mode From this mode the buttons along the side and their functions are as follows 1 PTZ Camera Controls Selecting this function opens up PTZ control menu For more information see PTZ options on Pg 66 Cruise Setup This function allows you to setup directions for the PTZ to follow the PTZ camera will cruise through your set positions and times Not all PTZ cameras have this function For more infor
88. sion Upgrade your camera to a higher resolution and advanced UV filters for SP301 C accurate and vibrant colours ETTTTTB Alert all potential criminals of your security and help deter crime with a SECURITY SYSTEM SP100 ST window sticker Alert all potential criminals of your security and help deter crime with this durable aluminum sign For more information on additional accessories parts and much more please visit www defender usa com SN502 4CH C85 Disclaimer Defender does not endorse the use of any Defender products for illegal activities Defender is not responsible or liable in any way shape or form for any damage vandalism theft or any other action that may occur while a Defender product is in use by the consumer
89. sition Screw the mounting bracket into the cameras mounting hole turning it clockwise Mount the camera in the desired location no more than 60 ft from the DVR unless you have purchased additional wiring You may mount the cameras on a wall ceiling or desk Ensure that the cameras are strongly secured into the wall Adjust cameras to the desired viewing angles For additional help on mounting the cameras please see the drilling template located at the back of the manual SN502 4CH BASIC SETUP Wiring for Cameras JE E Instructions 1 Plug 12V adapter A into electrical wall outlet or surge protecting power bar 2 Plugthe single end of the four port power supply C into the male end of the 12V adapter B 3 Connect the 4PIN DIN female connection on the camera E into the 4PIN DIN male connection on the 60ft video power wire F Plug the power jack G from the 60ft video power wire into one of the ports of the four port power supply D Attach the BNC to RCA connector L to the video inputs J on the back of the DVR Connect the yellow male RCA plug H from the 60 ft cable to the BNC to RCA K connector on your DVR Repeat the above steps for all of the included cameras DIEM D a Connecting a USB Mouse It is recommended to connect the included USB mouse Plug Mouse into first USB por before powering on the DVR This will speed up the fj TS initializing process as well as make the
90. ssion Page 18 i bi Password Setup Page Ba aA er SN502 4CH 37 Video Audio Setup This menu option allows you to adjust the look and type of output by changing the video system resolution and a range of other settings To adjust your video system Throughout the world there are two main video systems NTSC and PAL NTSC stands for National Television System Committee and is used in parts of North America and Japan PAL stands for Phase Altering Line and it is used in European countries The DVR is automatically set to NTSC as Defender distributes DVRs to North America To change the video system 1 Select the scroll bar next to video system and list will appear 2 Highlight the video system you would like NTSC or PAL 3 Select apply to save your changes the system will restart To adjust the resolution for a VGA device 1 Select the scroll bar next to VGA resolution and list will appear 2 Highlight the resolution you would like The higher the resolution the better the quality will be but the more space it will use up on your HDD 3 Select apply to save your changes To set the OSD device type 1 Selectthe scroll bar next to OSD Device and list will appear 2 Highlight the device type you are using VOUT VGA OR auto detect 3 Select apply to save your changes Auto Rotate Time You can set the DVR to automatically switch channels every few seconds while in live mode 1 Se
91. t camera it was recorded from To search through footage 1 Select the date you would like to view the footage from on the calendar by double clicking on the particular date If the date has available footage it will be in bold 2 Make sure the menu is not being accessed if the DVR s menu is being accessed by another user you will be unable to retrieve or view footage 3 It should take a few moments to load the available footage The footage will appear in the space below the calendar 4 The list will display the footage in the following format The time the footage was recorded the channel the footage was recorded on the size of the footage 5 Select the footage you would like to view from this list and double click it to play it 6 Ifyou would like to refresh to the newest footage being recorded select refresh The most recently recorded footage will appear at the bottom of the list To narrow down footage to search through 1 Using the scroll lists located under the calendar select the camera and type of footage you would like to view 2 Select search and only the type of footage from the camera selected will be displayed in the list below SN502 4CH 63 ONLINE SOFTWARE Playing Back Footage When you prompt video to play it may take a few minutes to load then the footage will begin playing automatically The bottom of the screen will have the playback options The playback options from left to r
92. t you have set under the mobile settings on your DVR SN502 4CH 72 Password 999 BUTTONS AND CONNECTIONS BlackBerry Viewing see De NOD Op ae um qu um MOBILE VIEWING Once all the proper information has been entered on your iPhone and on your DVR Press the Back button in the top left corner of the iPhone screen Press the play button in the bottom left of the screen to start playing live footage from your DVR Fore more information on the Asee please review the buttons and connections below Viewing Screen PTZ controls Channel selection keys Play amp Pause Snapshot Full screen Setup Next group of channels N A for this DVR e Bi About ASee Button lopped 9 11 amp 7 Note Although the viewing software is free you must have an iTunes account to download it Before viewing your DVR footage from your BlackBerry please ensure that you have the bdsm m manager installed on your computer and you have port forwarded an extra port for mobile viewing From your computer 1 2 Connect your BlackBerry to your computer and open up the BlackBerry desktop manager Select the Application Loader option from the main menu from there select the Start button for adding removing any applications to your BlackBerry Browse and select the Asee alx file from the blackberry folder on the software CD and click Next Once installed on your BlackBerry select the Finish butto
93. te www defender usa com USA 14227 Canada L2H 1J9 Warranty Terms 1 Defender products are guaranteed for a period of one year from the date of purchase against defects in workmanship and materials This warranty is limited to the repair replacement or refund of the purchase price at Defender s option 2 This warranty becomes void if the product shows evidence of having been misused mishandled or tampered with contrary to the applicable instruction manual 3 Routine cleaning normal cosmetic and mechanical wear and tear are not covered under the terms of this warranty 4 The warranty expressly provided for herein is the sole warranty provided in connection with the product itself and no other warranty expressed or implied is provided Defender assumes no responsibilities for any other claims not specifically mentioned in this warranty 5 This warranty does not cover shipping costs insurance or any other incidental charges 6 You MUST call Defender before sending any product back for repair You will be sent a Return Authorization number with return instructions When returning the product for warranty service please pack it carefully in the original box with all supplied accessories and enclose your original receipt or copy and a brief explanation of the problem include RA 7 This warranty is valid only in Canada and the continental U S 8 This warranty cannot be re issued CAUTION RISK OF ELECTRIC SHOCK DO NOT OPEN MONITOR
94. the DVR disconnect the power cable Playback video is choppy Check the FPS for each camera that is recording the choppy video Refer to your settings in the main menu The more FPS the smoother the video If the FPS is set too low the video will appear choppy The schedule is not e Check to see if you have the proper time set on your DVR Refer to the recording properly to my instruction manual under System Date and Time Pg 35 set times e Double check your schedule record times you may have it set on the no record function There is a beeping noise Buzzer is set to on go to the alarm set up and turn the buzzer whenever motion is function off detected cannot see all one e Check if the cameras are properly hooked up to the back of the DVR and to a of the camera s on the power source monitor e fusingthe 4 to 1 power connector make sure it is plugged into a power source and each of the cameras Check Camera Setup from the main menu to see if any of the cameras are turned off I have lost video footage This could be from lost footage due to tampering of cameras Make sure to check all connections are secure and set properly This could be because HDD overwrite is enabled This means that once the HDD is full the DVR will begin overwriting the earliest stored footage Try unplugging the power to the cameras and or DVR and plugging it back in The hard drive is filling up Check the video quality you are using
95. the activity captured by your cameras Lifetime Live Customer Support Our customer support team can be reached by phone by email and live web chat Our experts will be happy to assist you in English French and Spanish View Video Online with No Service Fees View your DVR5 live or recorded video footage on any Internet accessible computer with Internet Explorer Know what is happening at your home or business wherever and whenever you want Customize Your Camera Display Picture in picture allows you to view one camera in full screen and two other cameras of your choice in smaller windows simultaneously You can also watch all four cameras at once in quad screen mode or cycle through each camera in sequence mode 4 Professional Grade Weather Resistant Cameras Four color cameras provide you with a clear consistent picture at 400 TV lines of resolution Each camera is built with professional grade aluminum housing and a sunshade to help prevent glare deterioration and rusting See in the Dark with Automatic Night Vision Each camera comes equipped with night vision allowing you to see any monitored area up to 15ft away in total darkness The 11 infrared LEDs activate automatically when it becomes dark and deactivate during the day to save energy Multiple Easy Backup Options A built in USB port gives you the option of backing up and transferring your video footage with a USB flash drive or external USB hard drive You can also connect t
96. tions SN502 4CH 15 USING THE KEYBOARD The keyboard is used when typing in passwords dates and labeling naming certain things This keyboard will appear multiple times when working with your DVR 1 Select the letters you would like by pressing select By selecting the ABC tab on the side you will change the letters to be lower case and selecting it again will change the letters to numbers and again from numbers to upper case letters To erase select the backspace button amp 2 When you have typed in what you like press the enter button on the keypad to close the keyboard Keyboard s DISPLAY SETUP The display setup menu allows you name each camera adjust where the title of the camera appears on screen adjust the color of each camera turn cameras on and off as well as decide on where the time will be displayed on screen Title This will be the name of the camera that is displayed on screen It is good to name the camera something to reflect what the camera is monitoring Ex Garage or Driveway A maximum of 8 characters can be used To change the title of the cameras Display Menu 1 Select the camera that you would like to adjust the settings for e E DISPLAY SETUP 2 Select the camera title option a ER HANI POSITION COLOR under the camera number you would like to change and a cul ci OP LEFI SETUP keyboard will appear GH cH DIETS SETUP 2 Enter the title of the camera you cua cia O
97. vice associated with the DVR The devices include HDD Hard disk drive Devices Menu Harm Internal alarm settings PTZ PTZ camera setup PTZ camera not included e Mobile Online mobile viewing setup e Motion Detection Motion detection settings Exit Exits the menu R WENI I LE WI ION T7 Malian Deleclian Slup SN502 4CH 27 HDD This menu option gives you information about HDD Management Menu your HDD Hard Disk Drive allows you to enable overwrite mode and format the hard drive and or USB drive secon tm oe ur ad i HC DAMAGE MENI The information that this option gives you includes e HDDStatus Displays the current operating status of the hard drive If the Hard Drive is functioning normally it will display Oy e TotalSpace Tells you how much space you have altogether on your HDD e RAvailSpace Tells you how much space you have available to record on the HDD before all the HDD space is used up e Available Time Amount of remaining time available to record Overwrite When the HDD has overwrite enabled it will record over the oldest footage once the HDD fills up instead of stopping the recording this way the DVR is always recording If you want to stop recording when the HD is full set overwrite to Close To Enable Disable overwrite mode 1 Select the drop down menu beside Overwrite 2 Selecteither auto to turn overwrite on you can also set the DVR to over
98. ving time you can adjust the DVR to change automatically when daylight saving time approaches this is so you don t have to go back and do it yourself You can also customize when the DVR changes for DST To set the DVR to adjust for daylight saving time on its own 1 Selectthe scroll bar next to DST and list will appear turn DST on 2 Nextto Mode highlight default and press select to turn the automatic DST adjustment on 3 Select apply to save your changes To customize the DVRs daylight saving time adjustment Time Setup with DST Options 1 Select the scroll bar next to DST mode and list will appear 2 Highlight custom and press select a custom list will appear 3 Adjustthe time you want the clock to go back an hour by adjusting the week and month next to start time 4 Adjust the time you want the clock to go forward an hour by adjusting the week and month next to end time 5 To adjust the week and month that DST changes use the DE ALL APPLY ERII drop down list highlight the week and or month you would like and press select 6 Once everything has been adjusted to your liking select apply to save your settings SN502 4CH 36 DATE U09 75r TPY DUMMIES Mii NH d n IERI FE FORMAT 24085 2 Ia MELUMONI hom MN G o Eripe CARTE FOO AM 15 Wie MAY JANG AI 7 oO WM OS E COMI Password Setup This menu allows you to set up to 7 users each with their own ID password and permission levels To
99. w NS p Sr Jd Ne 0 pressing the takes the focus away many PTZ cameras do this automatically Iris Pressing the lets in more light and pressing the takes light out of the picture many PTZ cameras do this automatically Directional Keys Clicking on the directional arrows moves the camera around To set up cruise Zoom 1 Move the camera to the places you would like the PTZ camera e to cruise to and click the button at each desired position Focus 2 Ifyou select the Ed button the set positions will be cleared 3 Click save once you have set all positions you would like to Iris cruise to 4 To start the PTZ cruise select EQ to stop the PTZ cruise select Pan amp Tilt Pos EI a EP c B oc x OTHER MOUSE OPTIONS When you right dick the mouse a separate menu appears and allows you to preform the following functions e Open or close individual windows Click on the screen you would like to open close It should have a red box around it then right click your mouse and select open close window e You can also open close all screens Right click and select from menu Start recording Right click and select from menu Stop recording Right click and select from menu SN502 4CH Q ONLINE SOFTWARE PLAYBACK This tab allows you to search view and backup previously recorded footage that is stored on your DVR s HDD You can also narrow down your search by type of footage and wha
100. with a USB device To turn auto maintenance on or off Maintenance Screen 1 Select the scroll bar next to auto maintain and list will appear mM 2 Highlight whether you would like auto maintain on PN or off and press select Aute Feie Every Weel SUNT 00 00 nd 3 Select apply to save your changes Update Load Dat nuit To adjust auto reboot 1 Select the scroll bar next to auto reboot and list eid will appear 2 Highlight how often you would like the system to reboot daily weekly or monthly and press select 3 You can also adjust the time and day of week you would like the system to reboot To do this insert a time in the space next to the drop down list Based on a 24 hr clock 4 Select apply to save your changes To update system A system update can be done if there is new software available for your DVR model This should only be done if a DEFENDER representative recommends it 1 Download the proper upgrade files from www defender usa com and put the files onto your USB flash drive 2 Insert the USB flash drive into the back of the DVR 3 Select system update it should take a few minutes to update everything 4 Once the update is complete your DVR will restart with the new software on it To load default Loading default settings will restore all settings on your DVR to the default settings except your passwords and time adjustments 1 Highlight and select load default 2 Ascr
101. wn list under the camera you would like to turn the motion detection on off 2 Select on or off from the drop down list to turn the motion detection on or off for that camera 3 Select the sensitivity drop down list to adjust the motion detection sensitivity elect 1 to 5 from the drop down list to adjust the sensitivity 1 is the lowest sensitivity and 4 is the highest sensitivity 4 Repeat for all desired cameras 5 Select apply to save the changes To adjust the MD area 1 Select the MD Area button and a separate screen will appear with a red mask on the picture and a grid 2 The screen is fully red this is because the DVR is automatically set to detect motion throughout the whole screen 3 loadjustthe MD area for the desired cameras highlight the squares where you do NOT want motion detected and dick the mouse When the area is no longer shaded in red the area will no longer detect motion 4 Once motion detection areas have been determined exit the screen by clicking confirm and select apply to save settings Motion Settings E FP 2n Vu ncm oy a BE Li E SN502 4CH 66 Alarm Parameters ONLINE SOFTWARE You can adjust the device alarms the channel alarms and the record settings related to alarms from this menu To adjust device alarm settings 1 Select the drop down menus to select whether the DVR alarm will sound when the harddrive is low on memory or the harddrive is not working properly
102. write for just a few hours or days or choose dose to turn overwrite off 3 Select apply to save settings SN502 4CH 28 HDD Format Formatting the HDD erases all recorded video and audio on your Hard Disk Drive Formatting will not erase any of your custom settings on your DVR To Format the HDD Highlight the Format HDD button and press select A screen will come up asking you if you are sure you want to format everything on your HDD Select OK to format the HDD or cancel to prevent formatting It may take a few minutes to format the HDD Formatting cannot be stopped halfway through Once formatting has completed a screen will come up and let you know that the HDD has formatted successfully Select OK then exit the menu and the DVR will restart Formatting HDD does not change any settings it only erases all your recorded footage USB Format USB format erases anything you have stored on your USB device Before formatting make sure your USB device is connected to the bottom USB port on the back of the DVR Set ue co De c To Format the attached USB drive Highlight and select the USB Format button A screen will come up asking if you are sure you want to format your USB device Select OK to format the USB or cancel to prevent formatting It may take a few minutes to format the attached USB Do not remove the USB drive during this time Once formatting has completed a screen wi
103. y MEM System auto recovery after power failure n P 3 0 Ibs SN502 4CH WHAT IS INCLUDED Qo Z 4 x Indoor Outdoor Night 2 Window 4 PIN DIN to RCA male Video 2 x4 Port Power Supply Vision CCD Color Cameras Security Stickers Power Wire for Cameras BNC to RCA Connector Instruction Manual 1 Power Adapter for Camera e Year Warranty Mounting Hardware Online Toll Free Support SP301 C Camera 1 Sun Shield Helps prevent glare from bright lights 2 Infrared IR LEDs allow the camera to see in the dark up to 15ft away 3 CDS Sensor Automatically turns on the infrared LEDs when it gets dark 4 Camera Housing Made of anodized aluminum to prevent rust 5 Camera Mount Allows the camera to be desk or wall mountable 6 4 PIN DIN Connects to male RCA of extension cable One to Four Power Supply Cable 1 Female 12V Connection 2 Camera Power Supply Ports TheOnetoFourpowerSupply Cableallows youto plugfour cameras into one power source saving you time and space IMPORTANT INFORMATION While this camera is weather resistant it is not waterproof Please do not install it in areas that receive direct rain or under eaves trough draining spots Do not cut the DC power cable of this camera to fit with another power source Do not cut the video connection wire to fit with a different video connection type Any unauthorized modifications will void your warranty

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