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HP Color LaserJet 5500 series printer

1. Paper wrapped around the fuser 150 Chapter 8 Problemsolving EN WW Jam in the top cover CAUTION Do not use a sharp object to remove a jam in the fuser If the fuser is damaged print quality problems may result 1 Using the side handles open the top cover WARNING Do not touch the fuser It is hot and could cause burns The fuser operating temperature is 190 C 374 F Wait 10 minutes to allow the fuser to cool before touching it 3 Grasp the paper by both corners to remove it if possible EN WW Clearing paper jams 151 4 Open the fuser cover and pull up to remove any paper that is crumpled in the fuser L ji i BAN pei WARNING Do not reach into the fuser until it has cooled Note If the paper tears make sure that all paper fragments are removed from the paper path before resuming printing 5 Grasp the the front cover and pull down m RSS SN ENN ms J rri La 4 hia ee PG IY n pA o VES mas CAUTION Do not place anything on the transfer unit while it is open If the transfer unit is damaged print quality problems may result 152 Chapter 8 Problemsolving EN WW 7 Ifthe paper is wrapped around the fuser roller or stuck in the rollers grasp the paper by both corners and pull down Note If the paper is wrapped around the roller it is important to pul
2. SOS Accessory and Consumable Installation Guides Step by step instructions supplied with the printer s optional accessories and consumables for installing the printer s accessories and consumables esraosono ompany VE E Using the printer User Guide Detailed information on using and troubleshooting the printer Available on the CD ROM that came with the printer JS Online Help lInformation on printer options that are available from within printer drivers To view a Help file access the online Help through the printer driver Quick access to printer information 3 4 HTML Online User Guide Detailed information on using and troubleshooting the printer Available at http www hp com support 1j 5500 Once connected select Manuals Chapter 1 Printer basics EN WW Printer configurations Thank you for purchasing the HP Color LaserJet 5500 series printer This printer is available in the configurations described below HP Color LaserJet 5500
3. hp color LaserJet 5500 series printer User Guide Copyright and License Copyright Hewlett Packard Company 2002 All Rights Reserved Reproduction adaptation or translation without prior written permission is prohibited except as allowed under the copyright laws Part number C9656 90905 First edition September 2002 Hewlett Packard Company 11311 Chinden Boulevard Boise Idaho 83714 U S A Trademark Credits Adobe is a trademark of Adobe Systems Incorporated Arial is a U S registered trademark of the Monotype Corporation Energy Star and the Energy Star logo are U S registered service marks of the United States Environmental Protection Agency Microsoft is a U S registered trademark of the Microsoft Corporation Netscape Navigator is a U S trademark of Netscape Communications PANTONE PANTONE Colors generated may not match PANTONE identified standards Consult current PANTONE Publications for accurate color PANTONE9 and other PANTONE S Inc trademarks are the property of PANTONES Inc PANTONE Inc 2000 PostScript is a trademark of Adobe Systems UNIX is a registered trademark of The Open Group Windows MS Windows and Windows NT are U S registered trademarks of Microsoft Corporation EN WW Table of contents 1 Printer basics Quick access to printer information 0 0 en ete Re 2 World Wide Weblinks sseeeeee RR RR RH HIM 3 2
4. HP trademarked Web based printer control software that lets you use a computer to manage any peripheral connected to an HP Jetdirect print server Abbreviation for input output and refers to computer port settings The unique number assigned to a computer device connected to a network Abbreviation for internetwork packet exchange sequenced packet exchange A single keystroke or command that results in a series of actions or instructions Glossary 207 media memory tag monochrome mopy network administrator network page buffer parallel cable parallel port PCL peripheral personality pixel PJL PostScript PPD printer driver RAM RARP raster image render RJ 45 ROM supplies TCP IP toner transfer unit tray xerographic paper 208 Glossary The paper labels transparencies or other material on which the printer prints the image A memory partition with a specific address Black and white Devoid of color The HP term for multiple original prints capability A person who manages a network A system of computers interconnected by telephone wires or other means in order to share information Temporary printer memory used to hold page data while the printer creates an image of the page A type of computer cable often used to connect printers directly to a computer rather than to a network A connection point for a device connected with a parallel cable Abbreviation f
5. Use of a shielded interface cable is required to comply with the Class B limits of Part 15 of FCC rules FCC regulations 201 Environmental product stewardship program Protecting the environment Hewlett Packard Company is committed to providing quality products in an environmentally sound manner This product has been designed with several attributes to minimize impacts on the environment Ozone production This product generates no appreciable ozone gas O3 Energy consumption Energy usage drops significantly while in PowerSave mode which saves natural resources and saves money without affecting the high performance of this printer This product qualifies for ENERGY STARS which is a voluntary program to encourage the development of energy efficient office products bo ENERGY STAR is a U S registered service mark of the U S Environmental Protection Agency As an ENERGY STAR partner Hewlett Packard Company has determined that this product meets ENERGY STAR Guidelines for energy efficiency For more information see http www energystar gov Paper use This product s optional automatic duplex feature two sided printing can reduce paper usage and the resulting demands on natural resources Plastics Plastic parts over 25 grams have markings according to international standards that enhance the ability to identify plastics for recycling purposes at the end of the product s life HP LaserJet Printing Supplies
6. 11 Press to highlight MANUAL 12 Press v to select MANUAL 13 Press w to highlight MANUAL SETTINGS 14 Press v to select MANUAL SETTINGS 15 Press to highlight IP ADDRESS 16 Press v to select IP ADDRESS po o Ses 9 IE cS sO The first of four sets of numbers is highlighted Each set of numbers represents one byte of information and has a range from O to 255 17 Press the 4 or arrow to increase or decrease the number for the first byte of the IP address To cycle through the numbers faster hold down the arrow button 18 Press v to move to the next set of numbers Press gt to move to the previous set of numbers 19 Repeat steps 16 and 17 until the correct IP address is entered 20 Press v to save the setting 21 Press the PAUSE RESUME button to return to the Ready state Setting the subnet mask 1 Press v to enter the MENUS 2 Press to highlight CONFIGURE DEVICE 3 Press vto select CONFIGURE DEVICE 4 Press vw to highlight I O Network configuration 47 oN OD oO 10 11 12 13 14 15 16 Press v to select I O Press to highlight EIO X where X 1 2 or 3 Press v to select EIO X Press v to highlight TCP IP Press w to select CONFIG METHOD Press v to select CONFIG METHOD Press v to highlight MANUAL Press v to select MANUAL Press w to highlight MANUAL SETTINGS Press v to select MANUAL SETTINGS Press to highlight SUBNET MASK Press v to select SUBNET MASK
7. For help press Press 4 and to step through the instructions 4 To exit help press Supplies ordering information is also available from the embedded Web server See Using the embedded Web server for more information REPLACE FUSER KIT The fuser kit is at end of life Press for help For help press Follow the instructions on the display to locate and install the fuser kit Answer Yes to the question Is this a new fuser kit Press 4 and to step through the instructions 5 To exit help press Supplies ordering information is also available from the embedded Web server See Using the embedded Web server for more information 126 Chapter 8 Problemsolving EN WW Control panel message Recommended action REPLACE SUPPLIES At least one supply item is out and Press v to identify which supplies should needs to be replaced and another be replaced For status press v is o supply item is either out or low Press for help Follow the instructions on the display to locate and replace the identified supply Press 4 and to step through the instructions 5 To exit help press Supplies ordering information is also available from the embedded Web server See Using the embedded Web server for more information REPLACE TRANSFER KIT The transfer unit is at end of life Press for help For help press Follow the instructions on the display to locate and install the transfer kit
8. Note The first of four sets of numbers is highlighted Each set of numbers represents one byte of information and has a range from O to 255 17 18 19 20 21 Press the or arrow to increase or decrease the number for the first byte of the subnet mask Press v to move to the next set of numbers Press gt to move to the previous set of numbers Repeat steps 17 and 18 until the correct subnet mask is entered Press v to save the subnet mask Press the PAUSE RESUME button to return to the Ready state Setting the default gateway pe x See SY S Press v to enter the MENUS Press to highlight CONFIGURE DEVICE Press v to select CONFIGURE DEVICE Press to highlight I O Press v to select I O Press to highlight EIO X where X 1 2 or 3 Press v to select EIO X Press v to highlight TCP IP Press w to select CONFIG METHOD Press v to select CONFIG METHOD 11 12 ee 14 15 Press to highlight MANUAL Press v to select MANUAL Press to highlight MANUAL SETTINGS Press v to select MANUAL SETTINGS Press to highlight DEFAULT GATEWAY 48 Chapter 3 I O Configuration EN WW Note Note EN WW 16 Press v to select DEFAULT GATEWAY The first of four sets of numbers are the default settings Each set of numbers represents one byte of information and has a range from O to 255 17 Press the 4 or arrow to increase or decrease the number for the first byte of the default gatew
9. To conserve printer memory download only those fonts that are needed If you require several downloaded fonts consider installing additional printer memory oome software applications automatically download fonts at the beginning of each print job It might be possible to configure those applications to download only soft fonts that are not already resident in the printer 174 Chapter 8 Problemsolving EN WW Software application problems The following table lists common software application problems and suggested solutions for resolving them Software application problems Unable to change system System software changes are Consult with your network selections through software locked out by the printer control administrator panel The software application does See the software application not support system changes documentation The correct printer driver is not Load the correct printer driver loaded The correct application driver is Load the correct application not loaded driver Unable to select a font from the The font is not available to the See the software application software software application documentation Unable to select colors from the The software application does See the documentation for the software not support color software application Color mode is not selected Select Color mode instead of in the software application or Grayscale or Monochrome printer driver mode The correct p
10. 125 Control panel message Recommended action REINSTALL COLOR The cartridge is not fully seated Press for detailed information CARTRIDGE Follow the instructions on the display to alternates with reinstall the cartridge For help press Press 4 and to step through the instructions To exit help press REINSTALL SUPPLIES One or more cartridges are not fully Press v to display which cartridges are not alternates with seated fully seated For status press v Follow the instructions on the display to reinstall the cartridge s Press 4 and to step through the instructions To exit help press REMOVE ALL The printer is executing a Component Remove all print cartridges PRINT CARTRIDGES Test and the component selected is After diagnostics are complete reinstall all print Belt Only To exit press cartridges Cancel Job key REMOVE AT LEAST 1 The printer is executing a Disable Remove one print cartridge PRINT CARTRIDGE Cartridge Check or Component Test where the component selected is To exit press CARTRIDGE MOTOR Cancel Job key REPLACE COLOR The identified print cartridge has Press for help reached the end of life Printing will CARTRIDGE not continue until the edu dosis Follow the instructions on the display to alternates with replaced locate and install the missing or incorrectly installed print cartridge After the test is complete reinstall the print cartridge
11. 8X YYYY EIO ERROR 136 Chapter 8 Problemsolving One or more printer settings saved in the non volatile storage device is invalid and has been reset to its factory default Pressing the v button should clear the message Printing can continue but there may be unexpected behavior A non volatile storage device is full Pressing the v button should clear the message Printing can continue but there may be unexpected behavior X Description 0 for onboard NVRAM 1 for removable disk flash or hard A non volatile storage device is full Pressing the v button should clear the message Printing can continue but there may be unexpected behavior X Description 0 for onboard NVRAM 1 for removable disk flash or hard A critical hardware error has occurred The EIO accessory card in slot X has encountered a critical error Press v to continue Turn the printer off and then back on If the message persists contact HP Support Press v to continue For 68 0 errors turn the printer off and then back on If a 68 0 error persists contact HP Support For 68 1 errors use the HP Web Jetadmin software to delete files from the disk drive For 68 1 errors that persist contact HP Support Press v to continue Turn the printer off and then back on If the problem persists contact HP Support Turn the printer off and then back on If the problem persists contact HP Support Turn the printer off and th
12. Adding memory to the printer may allow printing of more complex pages Press v to continue printing Note A loss of data will occur 2 If the message persists contact HP Support 1 Press to continue printing Note A loss of data will occur 2 Ifthe message persists after exiting Help contact HP Support 1 Press to continue printing Note A loss of data will occur 2 If the message persists contact HP Support EN WW Control panel message 40 BAD SERIAL TRANSMISSION To continue press v 40 EIO X BAD TRANSMISSION To continue press v 41 3 UNEXPECTED SIZE IN TRAY X For help press alternates with LOAD TRAY X TYPE SIZE For help press 41 5 UNEXPECTED TYPE IN TRAY X For help press alternates with LOAD TRAY X TYPE lt SIZE gt For help press 41 X PRINTER ERROR For help press alternates with 41 X PRINTER ERROR To continue press v 49 XXXX PRINTER ERROR To continue turn off then on EN WW A serial data error parity framing or line overrun has occurred while the printer was receiving data A connection with the card in EIO slot X has been abnormally broken Paper is loaded which is longer or shorter in the feed direction than the size configured for the tray The printer senses a different paper type in the paper path than what is configured in the tray A printer error has occurred A critical firmware error has occurred
13. Answer Yes to the question Is this a new transfer kit Press 4 and to step through the instructions 5 To exit help press Supplies ordering information is also available from the embedded Web server See Using the embedded Web server for more information Request accepted The printer has accepted a request No action necessary to print an internal page but the current job must finish printing before the internal page will print upgrade completed successfully the parallel port to send the upgrade file Resetting The printer is restoring factory No action necessary Resetting YES was selected in the Reset No action necessary Supplies menu to reset the counts for any of the supplies that cannot be detected as new Restoring The printer is restoring the last saved No action necessary last saved state state Rotating color A component test is in progress Press CANCEL JOB when ready to stop this test the component selected is color Cartridge motor Please wait kit count cartridge motor To exit press Cancel Job key Rotating The printer is executing a Component Press CANCEL JOB when ready to stop this test Test and the component selected is alienation motor alienation motor To exit press Cancel Job key EN WW Control panel messages 127 Control panel message Recommended action Rotating The printer is executing a Component Press CANCEL JOB when ready to stop this te
14. The HP Color LaserJet 5500 printer is a four color laser printer that prints 22 A4 pages per minute ppm A4 and 21 letter size ppm e Trays The printer comes with a multipurpose tray Tray 1 that holds up to 100 sheets of various paper types and sizes or 20 envelopes 500 sheet paper feeder Tray 2 that supports various paper sizes It supports optional 500 sheet paper feeders Trays 3 and 4 See Supported paper weights and sizes for more information Connectivity The printer provides parallel and network ports for connectivity The printer also contains three enhanced input output EIO slots a Fast Infra Red FIR connection and a standard bidirectional parallel cable interface IEEE 1284 compliant Memory The printer contains 96 megabytes MB of synchronous dynamic random access memory SDRAM To allow for memory expansion the printer has three 168 pin DIMM slots that accept 64 128 or 256 MB RAM each This printer can support up to 416 MB of memory An optional hard disk drive is available HP Color LaserJet 5500n Europe only The HP Color LaserJet 5500n printer includes the features of the 5500 plus an HP Jetdirect 615N print server EIO network card EN WW Printer configurations 5 HP Color LaserJet 5500dn The HP Color LaserJet 5500dn printer includes the features of the 5500n plus an HP Jetdirect 615N printer server EIO network card and automatic 2 sided duplex printing HP Color LaserJet 5500dtn
15. www hp com go recycle e Non U S recycling returns Non U S customers should call the local HP Sales and Service Office or visit the http www hp com go recycle website for further information regarding availability of the HP Supplies Returns and Recycling Program Recycled paper This product is capable of using recycled papers when the paper meets the guidelines outlined in the HP LaserJet Printer Family Print Media Guide This product is suitable for the use of recycled paper according to DIN 19309 Material restrictions This product does not contain batteries This product does not contain added mercury This product contains lead in solder For recycling information go to http www hp com go recycle contact your local authorities or go to the Electronics Industries Alliance website http www eiae org Material Safety Data Sheet MSDS Material Safety Data Sheets MSDS can be obtained by contacting the HP LaserJet Supplies website at http www hp com go msds For more information On HP environmental programs including Product environmental profile sheet for this and many related HP products e HP s commitment to the environment HP s environmental management system e HP s end of life product return and recycling program Material Safety Data Sheets See http www hp com go environment or http www hp com hpinfo community environment Environmental product stewardship program 203 Declaration of Co
16. For a summary of available network software solutions refer to the HP Jetdirect Print Server Administrator s Guide or visit HP Customer Care online at http www hp com support net printing NetWare networks When using Novell NetWare products with an HP Jetdirect print server Queue Server mode provides improved printing performance over Remote Printer mode The HP Jetdirect print server supports Novell Directory Services NDS as well as bindery modes For more information see the HP Jetdirect Print Server Administrator s Guide 54 Chapter 3 I O Configuration EN WW EN WW For Windows 95 98 Me NT 4 0 2000 and XP systems use the printer installation utility for printer setup on a NetWare network Windows and Windows NT networks For Windows 95 98 Me NT 4 0 2000 and XP systems use your printer installation utility for printer setup on a Microsoft Windows network The utility supports printer setup for either peer to peer or client server network operation AppleTalk networks Use the HP LaserJet Utility to set up the printer on an EtherTalk or LocalTalk network For more information refer to the HP Jetdirect Print Server Administrator s Guide included with printers equipped with the HP Jetdirect print server UNIX Linux networks Use the HP Jetdirect printer installer for UNIX utility to set up the printer on HP UX or Sun oolaris networks For setup and management on UNIX or Linux networks use HP Web Jetadmin To
17. In many countries regions this product s printing supplies print cartridges fuser and transfer unit can be returned to HP through the HP Printing Supplies Returns and Recycling Program An easy to use and free takeback program is available in over 48 countries regions Multi lingual program information and instructions are included in every new HP LaserJet print cartridge and supplies package 202 Appendix E Regulatory information EN WW EN WW HP Printing Supplies Returns and Recycling Program Information Since 1990 the HP Printing Supplies Returns and Recycling Program has collected more than 47 million used LaserJet printer cartridges that otherwise might have been discarded in the world s landfills The HP LaserJet printer cartridges and supplies are collected and bulk shipped to our resource and recovery partners who disassemble the cartridges After a thorough quality inspection selected parts are reclaimed for use in new cartridges Remaining materials are separated and converted into raw materials for use by other industries to make a variety of useful products e U S returns For a more environmentally responsible return of used cartridges and supplies HP encourages the use of bulk returns Simply bundle two or more cartridges together and use the single pre paid and pre addressed UPS label that is supplied in the package For more information in the U S call 1 800 340 2445 or visit the HP LaserJet Supplies website at http
18. See Supported paper weights and sizes Glossy paper is being used ina Use another type of paper high humidity environment 160 Chapter 8 Problemsolving EN WW EN WW Printer feeds incorrect page size The correct size paper is not Load the correct size paper in loaded in the input tray the input tray The correct size paper is Confirm that the settings in the not selected in the software application and printer driver application or printer driver are appropriate since the application settings override the printer driver and control panel settings and the printer driver settings override the control panel settings The correct size paper for Tray 1 From the control panel select is not selected in the printer the correct size paper for Tray 1 control panel The paper size is not configured Print a configuration page or use correctly for the input tray the control panel to determine the paper size for which the tray is configured The guides in the tray are not Verify that the guides are against the paper touching the paper The custom standard switch Verify that the switch is in the in the tray is not in the correct correct position for the paper position size Printer pulls from incorrect tray You are using a driver for a Use a driver for this printer different printer The specified tray is empty Load paper in the specified tray Tray behavior for the requested Change the setting to tra
19. This eliminates the need to attach the printer directly to a server or a workstation and enables you to place the printer closer to the network users If the printer is configured through an EIO network card configure that card through the control panel Configure device menu HP Jetdirect print servers HP Jetdirect print servers network cards can be installed in one of the printer s EIO slots These cards support multiple network protocols and operating systems HP Jetdirect print servers facilitate network management by allowing you to connect a printer directly to your network at any location HP Jetdirect print servers also support the Simple Network Management Protocol SNMP which provides network managers with remote printer management and troubleshooting through HP Web Jetadmin software Note Installation of these cards and network configuration should be performed by a network administrator Configure the card either through the control panel the printer installation software or with HP Web Jetadmin software Note Refer to the HP Jetdirect print server documentation for information on which external devices or EIO network cards are supported Available enhanced I O interfaces HP Jetdirect print servers network cards provide software solutions for e Novell NetWare Network Microsoft Windows and Windows NT networks Apple Mac OS AppleTalk e UNIX HP UX and Solaris Linux Red Hat and SuSE nternet printing
20. User guide INKS MERROERQEREOUTTETETETTEETOTOTLOT LT TO 2 Where to look for more information sesseee RR RR 2 Printer configurations 0c ccc ee RR mh 5 HP Color LaserJet 5500 saa ses eek uir men Ra en RC bene sed anuw aud vescewes deans 5 HP Color LaserJet 5500n Europe only 0 0 eee ene eens 5 HP Color LaserJet 55000Hl 2 ca ca sciret hr bed ober ana des sd aie bd xx Pew wm o mnes 6 HP Color LaserJet 5500dtn 00 ee eens 6 HP Color LaserJet 5500hdn 0 0 eee eee eee eens 7 Printer featureS 200 cccecedceh dennewesvdaew ddl Sad au uS EE NAMEN nexa E ER ERR EE 8 Walk around a oa annaa aaea 10 Printer software 0 0 0 0 RR RR e 12 Printer drivers 6 ene cee ewan ncaa dade eae Tm 12 Software for networks 0 0 cee RR RR RR RR Rr 13 EI TONECNPRQOR ICT 14 Print media specifications 0 eee hans 16 Supported paper weights and SIZES 1 eee ne 16 2 Control panel Control panel overview 1 1 een nen en ee nen nee teen ene nes 20 Bloc P PEE 20 Accessing the control panel from a computer 20 0 ccc eee eee 21 CODnTol Dane DUM ONS a oceans reaa a 9 oie tort ete E EEEE R vba Dp Pado dp ORE DERE URS UR es 22 Interpreting control panel indicator lights 0 0 0c ees 23 Control pansi MENUS lt i eene RRe D TES CECI en eee ened AURIS R9 dos dadas Rc Brel uinea 24 SOWING started DASICS aere
21. You can use the printer control panel to configure the following TCP IP parameters usage of the BOOTP file for configuration parameters the default is to use the BOOTP file e P address 4 bytes subnet mask 4 bytes e default gateway 4 bytes idle TCP IP connection timeout in seconds Configuring TCP IP parameters using BOOTP or DHCP Press v to enter the MENUS Press to highlight CONFIGURE DEVICE Press v to select CONFIGURE DEVICE Press to highlight I O Press v to select I O Press to highlight EIO X where X 1 2 or 3 Press v to select EIO X Press v to highlight TCP IP 9 Press w to select CONFIG METHOD 10 Press v to select CONFIG METHOD 11 Press to highlight BOOTP or DHCP 12 Press v to save the setting pe Ew I e s o qw xs 13 Press the PAUSE RESUME button to return to the Ready state 46 Chapter 3 I O Configuration EN WW Note Note EN WW Manually configuring TCP IP parameters from the printer control panel Use manual configuration to set an IP address subnet mask default gateway syslog server and idle timeout Setting an IP address Press v to enter the MENUS Press v to highlight CONFIGURE DEVICE Press v to select CONFIGURE DEVICE Press to highlight I O Press v to select I O Press to highlight EIO X where X 1 2 or 3 Press v to select EIO X Press v to highlight TCP IP Press w to select CONFIG METHOD 10 Press v to select CONFIG METHOD
22. ccc cee eee eee ee nenes 105 Replacing SupplieS 0 0 0 0 ccc ee RII 3 nr 108 Locating SUD PNCS eres cod oso ro TPISPITUUTIPERCPPPSPTSPEIESTPPCEMPPRPR TRRPRiXqU CP PES 108 Supply replacement guidelines 2 0 ence teen ees 108 Making room around the printer for replacing supplies 0 0 cece eee 109 Approximate replacement intervals for supplies 0 0 cc eee 109 Configuring e mail alerts 0 0 0 cnet RR mmm 110 Periodic cleaning 2ceexekebeE unma E RES R3 shee sheet dace ERRARE ar FERAE a 111 When to clean the OHT SeENnSOr 1 0 cette rn 111 To clean the OHT sensor 0 0c ee en ete nen teen tenes 111 8 Problemsolving Basic troubleshooting checklist 0 0 c cee nee ene nena 114 Factors affecting printer performance 0 0 cc eect ene 114 Control panel message types lusslseseeeeseeeeee ehh 115 Status messages uceedenmobtmct EREIMPPUEEHIMHEUN UN RU RASEN xa DU parisien ws 115 Warning messages u un anana te hh nes 115 zd 8I II 115 Critical error messages 1 ehh 115 Control panel MESSAGES 1 cee een teen eee ete ee nes 116 Paper JOINS anais ermena e he sath adkth ind a ee hee Peta ene E G00 tae 137 Paper jam recovery 20 hn hn hrs 137 Common causes of paper jams 0 0 eee enhn 139 Clearing paper JOlTiS 460 ee medo Uwe pU REeUM DU sewn ru gta et m meurtre beige dues t vO eid x 141 Jam in Tray 1 or Tray 2 0 ehh
23. letterhead or printed side up and the top of the page to the left For Tray 2 Tray 3 or Tray 4 load these paper printed side down with the top of the page to the left See 2 sided duplex printing for more information on 2 sided printing Printer model does not support The HP Color LaserJet 5500 2 sided printing and 5500n printers do not support automatic 2 sided printing EN WW Paper handling problems 165 Printer response problems The following table lists common printer response problems and suggested solutions for resolving them Printer response problems No display message The printer on off button is in Verify that the printer is on the off position Fans may run while the printer is in Standby mode off The printer memory DIMMs are Verify that the printer memory defective or installed incorrectly DIMMs are correctly installed and are not defective The power cord is not firmly Turn off the printer and then plugged into both the printer disconnect and reconnect the and the power receptacle power cord Turn the printer back on The line voltage is incorrect for Connect the printer to a proper the printer power configuration voltage source as specified on the Power Rating Label on the back of the printer The power cord is damaged or Replace the power cord excessively worn The power source receptacle is Connect the printer to a different not working correctly power rec
24. printer does not print automatically Instead it waits for you to load the tray you chose with the type or size of print paper for your print job If you load the tray correctly the printer begins printing If you press v the display allows you to choose other trays Note If you have difficulties printing by Source see Precedence for print settings software Type and Size Printing by Type or Size means you want the printer to pull paper or print paper from the first tray that is loaded with the type or size that you choose Selecting paper by type rather than source is similar to locking out trays and helps protect special paper from accidental use However selecting the Any setting does not enable this tray lockout function For example if a tray is configured for letterhead and you specify the driver to print on plain paper the printer will not pull the letterhead from that tray Instead it will pull paper from a tray that has plain paper loaded and is configured for plain paper on the printer control panel Selecting paper by type and size results in significantly better print quality for heavy paper glossy paper and transparencies Using the wrong setting can result in unsatisfactory print quality Always print by Type for special print media such as labels or grayscale transparencies Always print by Size for envelopes f you want to print by Type or Size and the trays have not been configured for a certain type or size load
25. 141 Jam in Tray 3 or Tray 4 lllslleeslseleeeeeee hrs 144 Jams in the top cover llullllleeeeeeeeee rh 150 Jam in paper input path or paper path 0 0 eens 154 Jam in duplex path 0 0 ee nhan 157 Paper handling problems illlllesleeeeee I hn 160 Printer response problems 00 ee ees 166 Printer control panel problems 0 ccc cette n 170 Color printing problems 00 0 cc ee RR har s 171 Incorrect printer output ore e tee ep pcr i keen eu eG eet ee eee rr bun uc 173 Guidelines for printing with different fonts 0 0 0 ccc llle 174 Software application problems lsllseseeleeeere I I I ene 175 Print quality troubleshooting lloslellleeeeee I n 176 Print quality problems associated with paper 0 0 00 cece eee eens 176 Overhead transparency defects nanunua narun ence eee eens 176 Print quality problems associated with the environment 0 000 eee 177 Print quality problems associated with jams 00 ccc cece eee ees 177 Print quality problems associated with maintenance 0 0 e cece eens 177 Print quality troubleshooting pages llis 177 EN WW EN WW Appendix A Working with memory and print server cards Printer MCMOly 222022ecccndsns dest bduanteoreeet te beh eutdesadagnewengeendeeccuewss 179 Printing a configuration Page 2 ete eee nent
26. 73 Colored DADE x usmod E setae ae US DE ECC pU Uode Er eR c d oon I RS 73 EENVOUD MERE 73 Ee v C TP 14 PIGAVY DID us queres e I pde nut icd bode eee ae een 9 9 Bol o Molan SR d a n d c 14 HP LaserJet Tough paper 0 ccc cee RII 15 Preprinted forms and letterhead 0 cc eee nent ees 15 EN WW aiejecohel m 15 2 sided duplex printing 20 0 ce eee IRI n 76 Control panel settings for automatic 2 sided printing 00 cece eee 76 Options for binding 2 sided printing JODS 00 cc eee eee eee 77 Manual 2 sided printing 0 ee teen In 77 Special printing situations 0 een ee RR hh 78 Printing a different first page 1 eee IRI 78 Printing ON custom size PAPEL 1 en mn 78 Stopping a print request 0 0 ee arr 78 Job retention features 0 eee nent tenn hh 79 Storing a print JOD sa caca cete RR CX n c eka See CR RR GC RR a n eae A 19 Quick copying a JOD ima s bode de odvewe UECDEerTERE NE MER RR a ad a i don dome wor dd 79 Proofing and holding a job 0 ee eee rn 79 Private JODS 80 Printing with the optional HP Fast InfraRed Receiver 0 ccc cee ees 82 Setting up to print with Windows 95 98 2000 NT Me and XP 82 Setting up to print with Macintosh computers 0
27. ANY See Supported paper weights and sizes for a complete list of available types Allows you to configure the paper size for Tray 2 Tray 3 or Tray 4 The default setting is the size detected by the guides in the tray To use a custom size or undetectable standard size move the switch in the tray to Custom See Supported paper weights and sizes for a complete list of available sizes Allows you to configure the paper type for Tray 2 Tray 3 or Tray 4 The default is PLAIN See Supported paper weights and sizes for a complete list of available types EN WW Configure device menu EN WW The configure device menu allows you to change or reset the default print settings adjust the print quality and change the system configuration and I O options Printing menu These settings affect only jobs without identified properties Most jobs identify all of the properties and override the values set from this menu This menu can also be used to set default paper size and type Menuen Values Description COPIES Allows you to set the default number of copies DEFAULT PAPER SIZE A list of available sizes appears Allows you to set the default paper size DEFAULT CUSTOM PAPER UNIT OF MEASURE Allows you to set the default size SIZE X DIMENSION Y DIMENSION for any job without dimensions DUPLEX Allows you to enable or disable the duplex function on models with duplexing capability OVERRIDE A4 LETTER NO Allows
28. CAUTION Do not place any item on the transfer unit while it is open If the transfer unit is damaged severe print quality problems may result 3 Remove the used print cartridge from the printer EN WW Changing print cartridges 105 4 Remove the new print cartridge from the bag Place the used print cartridge in the bag for recycling 5 Grasp both sides of the cartridge and distribute the toner by gently rocking the cartridge from side to side 6 Remove the orange shipping tape Remove and discard the orange shipping locks from the new print cartridge 106 Chapter 7 Maintenance EN WW 7 Remove the inside sealing tape by breaking the orange tab on the end of the new print cartridge and pulling the tape completely out Discard the tape 8 Align the print cartridge with the tracks inside the printer and insert the cartridge until it is completely seated and clicks into place Note If a cartridge is in the wrong slot the control panel will display the message INCORRECT COLOR or INCORRECT SUPPLIES 9 Close the front cover and then close the top cover After a short while the control panel should display Ready 10 Installation is complete Place the used print cartridge in the box in which the new cartridge arrived See the enclosed recycling guide for recycling instructions 11 If you are using a non HP print cartridge check the control panel for further instructions For additional he
29. Control panel messages 129 Control panel message Recommended action The printer is coming out of No action necessary Powersave mode Printing will continue as soon as warmup is completed 10 XX YY SUPPLIES The printer cannot read or write to Turn the printer off and then back on ERROR at least one print cartridge memory tag or at least one memory tag is For help press missing Press for more information To exit help press If the error persists contact HP Support 13 XX YY JAM IN TOP There is a jam in the top cover area Press for detailed information about COVER AREA clearing the jam For help press Press 4 and w to step through the instructions To exit help press If the message persists after clearing all pages and exiting Help contact HP Support Note If JAM RECOVERY OFF some pages will not be reprinted Re send the missing pages 13 XX YY JAM IN There is a jam in the duplex path Press for detailed information about DUPLEX PATH clearing the jam For help press Press 4 and w to step through the instructions To exit help press If the message persists after clearing all pages and exiting Help contact HP Support Note If JAM RECOVERY OFF some pages will not be reprinted Re send the missing pages 13 XX YY JAM IN There is a jam in the paper input Press for detailed information about PAPER INPUT PATH path clearing the jam For help press Press 4 and w to step
30. For more information see size position Configuring input trays 162 Chapter 8 Problemsolving EN WW Paper does not feed from Manual feed or Tray 1 is Load Tray 1 with paper or if the Trays 2 3 or 4 selected in the software paper is loaded press v application The correct size paper is not Load the correct size paper loaded The input tray is empty Load paper in the input tray The correct paper type for the From the printer control panel input tray is not selected in the select the correct paper type for printer control panel the input tray Paper from a previous jam has Open the printer and remove not been completely removed any paper in the paper path Closely inspect the fuser area for jams See Paper jams Tray 3 or Tray 4 500 sheet Tray 3 or Tray 4 appears as an paper feeder does not appear option only if itis installed Verify as an input tray option that Tray 3 or Tray 4 is correctly installed Verify that the printer driver has been configured to recognize Tray 3 or Tray 4 Tray 3 or Tray 4 is incorrectly Print a configuration page to installed confirm that Tray 3 or Tray 4 is installed If not verify that the optional installed 500 sheet feeder assembly is correctly attached to the printer The paper size is not configured Print a configuration page or use correctly for the input tray the control panel to determine the paper size for which the tray is configured The guides in th
31. OF MEASURE 3 Press a or w to highlight the correct measurement 4 Press v to select the value Y dimension The Y dimension is the length of the page as it feeds into the printer 1 Press to highlight Y DIMENSION 2 Press vto select Y DIMENSION 3 Press 4 or w to highlight the correct value 4 Press v to select the value If the value entered is outside the vaild range INVALID VALUE will appear for two seconds The display prompts you to enter another value X dimension The X dimension is the width of the page as it feeds into the printer 1 Press to highlight X DIMENSION 2 Press vto select X DIMENSION 3 Press a or vw to highlight the correct value 4 Press v to select the value If the value entered is outside the the valid range INVALID VALUE will appear for two seconds The display prompts you to enter another value 64 Chapter 4 Printing tasks EN WW CAUTION EN WW Tray 2 Tray 3 or Tray 4 nondetectable standard sizes Trays 2 3 and 4 can also use several standard sizes that are not automatically detected by the printer These sizes are 11 by 17 inches ISO B5 JIS Executive JIS DPostcard 8K and 16K Envelope sizes are not supported in Trays 2 3 or 4 To use a nondetectable standard size move the tray switch to Custom and follow the steps below 1 Press v to enter the MENUS 2 Press to highlight PAPER HANDLING 3 Press vto select PAPER HANDLING Press to highlight TRAY 2 SIZE
32. Printing from Tray 2 Tray 3 and Tray 4 Tray 2 optional Tray 3 and optional Tray 4 hold up to 500 sheets of standard paper or a 57 mm 2 24 inches stack of labels Tray 3 and Tray 4 attach underneath Tray 2 When Tray 3 and Tray 4 are properly installed the printer detects them and lists Tray 3 and Tray 4 as choices in the control panel CONFIGURE DEVICE menu Tray 2 Tray 3 and Tray 4 adjust for many sizes The printer automatically detects some paper sizes in Tray 2 Tray 3 and Tray 4 based on the tray s paper guide configuration See Supported paper weights and sizes The paper path for Tray 3 passes through Tray 2 The paper path for Tray 4 passes through Tray 3 and then through Tray 2 If Tray 2 or Tray 3 is partially pulled out or removed paper from Tray 3 or Tray 4 cannot feed into the printer This causes the printer to stop and generate a message that Tray 2 and or Tray 3 must be installed Loading detectable standard sized paper into Tray 2 Tray 3 and Tray 4 Detectable standard sized paper are Letter A3 A4 11 by 17 Legal JIS B5 and Executive Do not print cardstock or envelopes from Tray 2 Tray 3 and Tray 4 Print on these types of paper only from Tray 1 Do not overfill the input tray or open it while it is in use Doing so can cause jams in the printer 1 Remove the tray from the printer 68 Chapter 4 Printing tasks EN WW 2 Adjust the rear paper guide by squeezing the guide adjustment latch and slid
33. REDUCE BACKGROUND Allows you to optimize certain TRANSFER parameters for all jobs rather than optimizing by paper type RESTORE OPTIMIZE j dad CALIBRATE NOW DENEN Performs all printer calibrations 32 Chapter 2 Control panel EN WW System setup menu The system setup menu allows you to make changes to general printer configuration default settings such as PowerSave Time printer personality language and jam recovery See Changing printer control panel configuration settings for more information Wem ves Beim JOB STORAGE LIMIT Sets the limit for the maximum number of jobs stored on the hard disk at the printer See Job storage limit for more information JOB HELD TIMEOUT OFF Sets the period of time that 1 HOUR the system keeps files in job storage before deleting them 4 HOURS from the queue for printers with 1 DAY a hard disk 1 WEEK See Job held timeout for more information COLOR MONO MIX AUTO AUTO will reset the printer to MOSTLY COLOR PAGES the factory default setting MOSTLY BLACK PAGES MOSTLY COLOR PAGES will exhibit the NEVER SWITCH behavior to maximize performance MOSTLY BLACK PAGES will exhibit the LOOK AHEAD FIRST behavior to improve cost per page as possible while minimizing impact to performance TRAY BEHAVIOR USE REQUESTED TRAY Allows you to specify settings MANUALLY FEED PROMPT for the tray selection behavior This setting allows you to configure the trays to behave like trays
34. Ready state 50 Chapter 3 I O Configuration EN WW Note Note EN WW Disabling network protocols optional By factory default all supported network protocols are enabled Disabling unused protocols has the following benefits decreases printer generated network traffic prevents unauthorized users from printing to the printer provides only pertinent information on the configuration page allows the printer control panel to display protocol specific error and warning messages TCP IP configuration cannot be disabled on the HP Color LaserJet 5500 printer To disable IPX SPX Do not disable this protocol if Windows 95 98 Windows NT Me 2000 and XP systems will be printing to the printer using IPX SPX Press v to enter the MENUS Press to highlight CONFIGURE DEVICE Press v to select CONFIGURE DEVICE Press to highlight I O Press v to select I O Press to highlight EIO X where X 1 2 or 3 Press v to select EIO X Press to highlight IPX SPX Press v to select IPX SPX 10 Press v to select ENABLE 11 Press to highlight OFF pe Ew I e d WM qw x co 12 Press v to select OFF The control panel displays a message that the setting has been saved and displays an option to re enable IPX SPX 13 Press the PAUSE RESUME button to return to the Ready state To disable AppleTalk Press v to enter the MENUS Press to highlight CONFIGURE DEVICE Press v to select CONFIGURE DEVICE Press
35. TRAY 3 SIZE or TRAY 4 SIZE Press v to select TRAY 2 SIZE TRAY 3 SIZE or TRAY 4 SIZE Press v or a to highlight the desired paper size Press v to select the paper size po X ce Ux x Press PAUSE RESUME to return to the Ready state Printing from Tray 1 multipurpose tray Tray 1 is a multipurpose tray that holds up to 100 sheets of paper or 20 envelopes It provides a convenient way to print envelopes transparencies custom size paper or other types of paper without having to unload the other trays Loading paper into Tray 1 To avoid jams never add or remove a tray during printing 1 Open Tray 1 2 Setthe side guides to the desired width Configuring input trays 65 3 Load paper in the tray with the side to be printed on facing down and the top of the paper on the left Note Make sure the paper does not exceed the maximum stack height indicator mark in the tray Printing envelopes from Tray 1 Many types of envelopes can be printed from Tray 1 Up to 20 envelopes can be stacked in the tray Printing performance depends on the construction of the envelope In the software set margins at least 15 mm 0 6 inches from the edge of the envelope CAUTION Envelopes with clasps snaps windows coated linings exposed self stick adhesives or other synthetic materials can severly damage the printer To avoid jams and possible printer damage never try to print on both sides of an envelope Before you load envelop
36. The HP Color LaserJet 5500dtn includes the features of the 5500dn additional 500 sheet paper feeder Tray 3 a stand and a total of 160 MB of SDRAM 6 Chapter 1 Printer basics EN WW HP Color LaserJet 5500hdn The HP Color LaserJet 5500hdn includes the features of the 5500dtn including the additional 500 sheet paper feeder Tray 3 and stand hard disk a total of 160 MB of SDRAM and another 500 sheet paper feeder Tray 4 EN WW Printer configurations 7 Printer features 8 This printer combines the quality and reliability of Hewlett Packard printing with the features listed below For more information on printer features see the Hewlett Packard website at http www hp com support 1j5500 Features Performance 22 pages per minute ppm for A4 size paper and 21 ppm for letter size paper Also prints on transparencies and glossy paper For more information see Supported paper weights and sizes Memory 96 megabytes MB of synchronous dynamic random access memory SDRAM 160 MB in the HP Color LaserJet 5500dn and 5500hdn printers Can be expanded to 416 MB Optional hard disk drive included with the HP Color LaserJet 5500hdn printer User interface Graphic display on control panel Enhanced Help with animated graphics Embedded Web server to access support and order supplies network connected printers Supported printer personalities HP PCL 6 HP PCL 5c PostScript 3 emulation Automatic language switching Stor
37. When printing on custom size paper if Tray 1 is configured in the printer control panel as TRAY 1 TYPE ANY and TRAY 1 SIZE ANY the printer will print on whatever paper is loaded in the tray When printing on custom size paper from Trays 2 Tray 3 and Tray 4 adjust the switch on the tray to the Custom position and from the control panel set the paper size to CUSTOM or ANY CUSTOM Some software applications and printer drivers allow you to specify custom paper size dimensions Be sure to set the correct paper size in both the page setup and print dialog boxes If your software doesn t allow this specify the custom paper size dimensions in the Paper handling menu of the printer control panel See Paper handling menu for more information If your software application requires you to calculate margins for custom size paper see the online Help for that application Stopping a print request You can stop a print request either from the printer control panel or from your software application To stop a print request from a computer on a network see the online Help for the specific network software It may take some time for all printing to clear after you have canceled a print job To stop the current print job from the printer control panel Press CANCEL JOB on the printer control panel to cancel the job that is currently printing Pressing CANCEL JOB does not affect subsequent print jobs that are stored in the printer buffer Chapter 4 Pr
38. YS I Enter a name and location for the desktop printer icon and click OK Once the icon is on the desktop or saved elsewhere printer options need to be manually configured This step is essentially the same as selecting Configure after setting up a printer in the Chooser To set the options highlight the Desktop Printer icon and select Change Setup from the Printing menu Printing a job 1 Align your laptop computer or other portable device equipped with an IRDA compliant FIR window within 1 meter 3 feet maximum of the optional HP Fast InfraRed Receiver Chapter 4 Printing tasks EN WW The FIR window must be at an angle of within 15 degrees relative to the printer to ensure an effective connection for printing 2 Print the job The status indicator on the optional HP Fast InfraRed Receiver lights up and after a short delay the printer control panel displays PROCESSING JOB If the status indicator does not light up realign the optional HP Fast InfraRed Receiver with the FIR port on the sending device resend the print job and maintain the alignment of all devices If you have to move the equipment make sure that all devices remain within the range of operation to maintain the connection If the connection is interrupted before your print job is complete the optional HP Fast InfraRed Receiver status indicator turns off You have up to 40 seconds to correct the interruption and continue the job If the connection is resum
39. You can also click the Job History clock icon at the top of the window to view a list of previous jobs sent to the printer from your computer 94 Chapter 5 Managing the printer EN WW EN WW Color This chapter describes how the HP Color LaserJet 5500 series printer provides great color printing This chapter also describes ways to produce the best possible color prints The following topics are covered e Using color e Managing color e Matching colors 95 Using color The HP Color LaserJet 5500 series printer offers great color printing as soon as you set up the printer It provides a combination of automatic color features to generate excellent color results for the general office user plus sophisticated tools for the professional who is experienced with color use The HP Color LaserJet 5500 series printer provides carefully designed and tested color tables to provide smooth accurate color rendition of all printable colors HP ImageREt 2400 HP ImageREt 2400 is a technology that provides you with the best color print quality without having to change driver settings or make trade offs between print quality performance and memory ImageREt 2400 produces photorealistic images ImageREt 2400 provides 2400 dpi color laser class quality through a multilevel printing process This process precisely controls color by combining up to four colors within a single dot and by varying the amount of toner in a given area As a result
40. a network connected PC and a standard Web browser can access There is no special software to install or configure but you must have a supported Web browser on your computer To access the embedded Web server type the IP address for the printer To find the IP address print a configuration page For more information about printing a configuration page see Printer information pages Features The HP embedded Web server allows you to view printer and network card status and manage printing functions from your PC With the HP embedded Web server you can do the following view printer status information determine the remaining life on all supplies and order new ones view and change tray configurations view and change the printer control panel menu configuration view and print internal pages receive notification of printer and supplies events add or customize links to other Web sites select the language in which to display the embedded Web server pages view and change network configuration view support content that is printer specific and specific to the printer s current state For a complete explanation of the features and functionality of the embedded Web server see Using the embedded Web server Chapter 1 Printer basics EN WW Other components and utilities several software applications are available for Windows and Macintosh OS users as well as for network administrators These programs are summarized be
41. cards EN WW 3 Locate the formatter board in the rear of the printer EN WW Installing memory and font DIMMs 181 6 Release the locks on each side of the DIMM slot 7 Remove the DIMM from the antistatic package Locate the alignment notches on the bottom edge of the DIMM 8 Holding the DIMM by the edges align the notches on the DIMM with the bars in the DIMM slot Note If you have difficulty inserting the DIMM or closing the latches make sure the notches on the bottom of the DIMM are aligned with the bars in the slot If the DIMM still does not go in make sure you are using the correct type of DIMM 182 Appendix A Working with memory and print server cards EN WW 9 Firmly press the DIMM straight into the slot Close the locks on each side of the DIMM until they snap into place 10 Align the formatter board in the tracks at the top and bottom of the slot and slide the board back into the printer Replace and tighten the eight screws removed in step 4 12 If you installed a memory DIMM go to Enabling memory If you installed a language font DIMM go to Enabling the language font DIMM Enabling memory If you installed a memory DIMM set the printer driver to recognize the newly added memory EN WW Installing memory and font DIMMs 183 To enable memory for Windows On the Start menu point to Settings and click Printers or Printers and Faxes Select this printer and select Prop
42. cessas E hemi heey EOS PS E NR AUHXE GU aa aw ARR PORE 24 MENU Rice RV TRECE TERRE TT ITETTITCIQUT E TT OO OT TESTI 25 10 access Ire MENUS us uuo ace de boe acce C Ur c suds at Foo Re Ded od E ORG ds 25 Retrieve job menu for printers with a hard disk 0 0 c cece eee eee 25 Ipelsenziilo nepote 25 Paper handing TOSDU asss s asees dtr a a eE ac a USOS ORA D Due fou s p E a o I PR ER E 26 Conligure device MENU sooo dopo cry Gd o esu dy ERU URP YONG REX Pd GARI meas 26 DIAGNOSUCS MGI Pe PR 2f Retrieve job menu for printers with a hard disk 0 0 ccc cece eee nnn 28 jne gusr ilie eB al RECETTE TT TT TET ERIT TL EO EEA E S EE EE 29 Paper nanding MENU a3 mou o Re qoe dob Pd dace ta weoseseiayciatewewhws hd ad dc Sab aedis 30 Configure device MENU 1 eee hh hh 31 miae rA 31 PI GLa SV em 32 oystern SEUD MONU aeui om kae dope ne Ux adero a E ERZDWEEEREqESE GMT Rd 33 VO IMGHG RR 34 CSCS MEMU M 35 DiAgNOSUCS MENU CP ante adage wankers aided aep eee oes a bk Reena os 36 Changing printer control panel configuration settingS anaana aana aeann eee eee 37 iii JOD SIOL ade MING aaeicor icacact apariencia RU EENE rh C ER UE OC RC AUR 37 JOD held TMCOUL uuu ucro opi ta ddd AERE a ewan aa En TR 8 aa C dave Roe EX e m o S as 37 Tray behavior options use requested tray and manually feed 38 Power
43. configuration page or on the Tray 3 or Tray 4 control panel Tray 3 or Tray 4 does not appear Verify that the printer driver as an option in the printer driver configuration recognizes Tray 3 or Tray 4 170 Chapter 8 Problemsolving EN WW Color printing problems EN WW The following table lists common color printing problems and suggested solutions for resolving them Color printing problems Printing black instead of color Grayscale is selected in the Select Color mode instead of software application or printer Grayscale or Monochrome driver mode in the software application or printer driver See Printer information pages to learn how to print a configuration page The correct printer driver is Select the correct printer driver not selected in your software application No color appears on the Contact HP support configuration page Incorrect shade The sealing tape has not Remove the sealing tape from been removed from the print the print cartridge for the color cartridge that is missing See Changing print cartridges The paper does not meet the See the HP LaserJet Printer specifications for this printer Family Print Media Guide Go to http www hp com support 1j5500 for HP LaserJet Printer Family Print Media Guide ordering information When you connect select Manuals You are operating the printer in Verify that the printer excessively humid conditions environment is within humidit
44. display turn the printer off and then back on To enable writing to the Flash Memory turn off write protection using HP Web Jetadmin To remove this message from the display turn the printer off and then back on No action necessary Press for help Press 4 and to step through the instructions To exit help press Press v and then press for help Follow the instructions on the display to locate and replace the incorrect supply Press 4 and to step through the instructions To exit help press EN WW Control panel message This message is displayed when the No action necessary Initializing permanent storage INSERT TRAY X For help press INSTALL COLOR CARTRIDGE alternates with For help press Install fuser For help press INSTALL SUPPLIES For status press v INSTALL TRANSFER UNIT alternates with For help press EN WW printer is turned on as soon as the individual tasks begin intialization This message is displayed when the printer is turned on to show that permanent storage is being made ready for use Tray X must be inserted or closed before the current job can be printed The cartridge is either not installed or not correctly installed in the printer The fuser is either not installed or not correctly installed in the printer At least one supply item is missing or is not correctly seated in the printer and another supply item is missi
45. ess iesetserk20vo Cables C2946A IEEE 1284 compliant parallel cable 3 m approximately 10 feet long with 25 pin male micro 36 pin male C size connector Paper C2934A HP Color LaserJet Transparencies letter 90 sheets C2936A HP Color LaserJet Transparencies A4 50 sheets 190 Appendix B Supplies and accessories EN WW Pat fPatnumber number Part number Typelsize ee HP LaserJet Monochrome transparencies letter 92296U HP LaserJet Monochrome transparencies A4 C4179A HP LaserJet Soft Gloss paper letter 200 sheets C4179B HP LaserJet Soft Gloss paper A4 200 sheets Q1298A HP LaserJet Tough paper letter Pf t298B HP HP LaserJet Tough paper M HP LaserJet Tough paper M paper A4 eS 132 HP Premium Choice LaserJet paper letter CHP410 HP Premium Choice LaserJet paper A4 124 HP LaserJet paper letter HP LaserJet paper A4 3 materials 5963 7863 HP LaserJet Printer Family Print Media Guide 5021 0337 PCL PJL Technical Reference Package For downloadable versions go to http www hp com support lj5500 When connected select Manuals Ordering directly through the printer software for printers directly EN WW connected to a computer 191 192 Appendix B Supplies and accessories EN WW C oervice and Support Hewlett Packard limited warranty statement HP PRODUCT DURATION OF LIMITED WARRANTY HP Color LaserJet 5500 5500n 5500dn 5500dtn One yea
46. hs 179 Installing memory and font DIMMS 0 0 0c eee nent eens 180 To install memory and font DIMMS nananana nannaa 0c ccc eee eens 180 Enabling MOMONY eec donee martes ro REEL NO E opa oa ope ee de bi ba es d 183 Enabling the language font DIMM 0 0 ccc III 184 Checking DIMM installation 0 0 00 IIR 184 Installing an HP Jetdirect print server card 0 ccc ce ee ene ene 185 To install an HP Jetdirect print server Card 2 0 cee eee ees 185 Appendix B Supplies and accessories Spare parts and supplies availability nananana nananana ee eee ene ees 189 Ordering directly through the embedded Web server for printers with network CONNECTIONS P T 189 Ordering directly through the printer software for printers directly connected 102 COMPUIE T 189 To order printing supplies directly through the computer software 190 Appendix C Service and Support Hewlett Packard limited warranty statement llllllll llle 193 Limited warranty for print cartridge life llli 195 Transfer unit and fuser warranty 0 0 ccc eee tenet eee e ees 196 HP maintenance agreements 0 ccc ee eee nent een eens 197 On site service agreements 0 cc ete nent e nen 197 Extended warranty 0 cc ee enr 197 Appendix D Printer specifications Appendix E Regulatory information F
47. in some previous HP printers See Tray behavior options use requested tray and manually feed for more information POWERSAVE TIME 1 MINUTE Reduces power consumption 15 MINUTES when the printer has been inactive for an extended period 30 MINUTES See PowerSave Time for 1 HOUR more information 2 HOURS 4 HOURS PERSONALITY Sets the default personality to automatic switching PCL or PostScript emulation See Personality for more information EN WW Configure device menu 33 Sets whether a warning is cleared on the control panel or when another job is sent See Clearable warnings for more information Lr WARNINGSS AUTO CONTINUE Determines printer behavior when the system generates an Auto Continuable error See Auto continue for more information SUPPLIES LOW STOP Sets low supplies reporting CONTINUE opuons See Supplies low for more information JAM RECOVERY Sets whether the printer will attempt to reprint pages after a jams AUTO See Jam recovery for more information LANGUAGE A listing of available languages Sets the default control panel appears language See Language for more information I O menu This menu allows you to configure the printer s I O options oee Network configuration E TIMEOUT Allows you to select the I O timeout in seconds PARALLEL INPUT HIGH SPEED Allows you to select the ADVANCED FUNCTIONS speed at which the parallel port communicates with the h
48. m e In either the software application or the driver select HEAVY or CARDSTOCK as the media type or print from a tray that is configured for heavy paper Because this setting affects all print jobs it is important to return the printer back to its original settings once the job has printed See Configuring input trays In general do not use paper that is heavier than the media specification recommended for this printer Doing so can cause misfeeds paper jams reduced print quality and excessive mechanical wear However some heavier media such as HP Cover Stock can be safely used 74 Chapter 4 Printing tasks EN WW HP LaserJet Tough paper When printing on HP LaserJet Tough paper use the following guidelines Handle HP LaserJet Tough paper using the edges Oils from your fingers deposited on HP LaserJet Tough paper can cause print quality problems Use only Hewlett Packard LaserJet Tough paper with this printer HP products are designed to work together for optimum printing results In either the software application or the driver select TOUGH PAPER as the media type or print from a tray that is configured for HP LaserJet Tough paper CAUTION Transparent media that are not designed for LaserJet printing will melt in the printer causing damage to the printer Preprinted forms and letterhead Observe the following guidelines for best results with preprinted forms and letterhead Forms and letterhead must be printed
49. operation outside of the published environmental specifications for the product or e improper site preparation or maintenance TO THE EXTENT ALLOWED BY LOCAL LAW THE ABOVE WARRANTIES ARE EXCLUSIVE AND NO OTHER WARRANTY OR CONDITION WHETHER WRITTEN OR ORAL IS EXPRESSED OR IMPLIED AND HP SPECIFICALLY DISCLAIMS ANY IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY SATISFACTORY QUALITY AND FITNESS FOR A PARTICULAR PURPOSE Some countries regions states or provinces do not allow limitations on the duration of an implied warranty so the above limitation or exclusion might not apply to you This warranty gives you specific legal rights and you might also have other rights that vary from country region to country region state to state or province to province HP s limited warranty is valid in any country region or locality where HP has a support presence for this product and where HP has marketed this product The level of warranty service you receive may vary according to local standards HP will not alter form fit or function of the product to make it operate in a country region for which it was never intended to function for legal or regulatory reasons EN WW Hewlett Packard limited warranty statement 193 TO THE EXTENT ALLOWED BY LOCAL LAW THE REMEDIES IN THIS WARRANTY STATEMENT ARE YOUR SOLE AND EXCLUSIVE REMEDIES EXCEPT AS INDICATED ABOVE IN NO EVENT WILL HP OR ITS SUPPLIERS BE LIABLE FOR LOSS OF DATA OR FOR DIRECT SPECIAL INCIDENTAL
50. panel configuration settings 39 Personality This printer features automatic personality printer language switching AUTO configures the printer to automatically detect the type of print job and configure its personality to accommodate that job PCL configures the printer to use Printer Control Language PS configures the printer to use PostScript emulation To set the personality Press v to enter the MENUS Press to highlight CONFIGURE DEVICE Press v to select CONFIGURE DEVICE Press to highlight SYSTEM SETUP Press v to select SYSTEM SETUP Press v to highlight PERSONALITY Press v to select PERSONALITY Press 4 or v to select the appropriate personality AUTO PS PCL Press v to set the personality Te Se I4 2e DE ou d p x O Press PAUSE RESUME Clearable warnings You can determine the display time of control panel clearable warnings with this option by selecting ON or JOB The default value is JOB ON displays clearable warnings until you press v JOB displays clearable warnings until the end of the job in which it was generated To set the clearable warnings 1 Press v to enter the MENUS 2 Press to highlight CONFIGURE DEVICE 3 Press vto select CONFIGURE DEVICE 4 Press to highlight SYSTEM SETUP 5 Press vto select SYSTEM SETUP 6 Press to highlight clearable warnings 7 Press v to select clearable warnings 8 Press a or w to select the appropriate setting 9 Press
51. print server card Other links This section contains links that connect you to the Internet You must have Internet access in order to use any of these links If you use a dial up connection and did not connect when you first opened the embedded Web server you must connect before you can visit these websites Connecting might require that you close the embedded Web server and reopen it e HP Instant Support Connects you to the HP website to help you find solutions This service analyzes your printer error log and configuration information to provide diagnostic and support information specific to your printer Order Supplies Click this link to connect to the HP website and order genuine HP supplies such as print cartridges and paper Product Support Connects to the support site for the HP Color LaserJet 5500 printer Then you can search for help regarding general topics 92 Chapter 5 Managing the printer EN WW Using Printer Status and Alerts EN WW Printer Status and Alerts is supported only for Windows 95 and later versions The Printer Status and Alerts software is available to users of both networked and directly connected printers To use Printer Status and Alerts software you must choose the custom installation option when you install the driver and then select the option to install Printer otatus and Alerts This software allows you to view the embedded Web server information for a particular printer It also gener
52. printing after continuable errors Up arrow Navigate menus and text and increase or decrease the values of numerical items in the display wv Down arrow Temporarily stops and restarts printing exits all menus Cancel Job Cancels and halts the current job in progress clears paper from the printer clears any continuable errors associated with the halted job and is used to override a non HP print cartridge Help Provides animated graphics and detailed information on printer messages or menus 22 Chapter 2 Control panel EN WW Interpreting control panel indicator lights EN WW Control panel indicator lights 1 Ready 2 Data 3 Attention Attention amber Printer is online able to accept and process data Processed data is present in the printer but more data is needed to complete the job A critical error has occurred Printer requires attention Printer is offline or is turned off Printer is not processing or receiving data No conditions exist that require attention Interpreting control panel indicator lights Printer is attempting to stop printing and go offline Printer is processing and receiving data An error has occurred Printer requires attention 23 Control panel menus You can perform most routine printing tasks from the computer through the printer driver or software application This is the most convenient way to control the printer and will override
53. quality assessment pages that will help troubleshoot many print quality problems DISABLE CARTRIDGE CHECK This item allows you to remove a print cartridge to help determine which cartridge is the source of the problem PAPER PATH TEST This item is useful for testing the paper handling features of the printer such as the configuration of the trays SENSOR TEST This item allows you to test the paper path sensors and switches for correct operation COMPONENT TEST This item will activate individual parts independently to isolate noise leaking and other hardware issues PRINT STOP TEST This item isolates print quality faults more accurately by stopping the printer in mid print cycle Stopping the printer in mid cycle allows you to see where the image begins to degrade 36 Chapter 2 Control panel EN WW Changing printer control panel configuration settings By using the printer control panel you can make changes to general printer configuration default settings such as tray size and type PowerSave Time printer personality language and jam recovery The printer control panel can also be accessed from a computer by using the setting page of the embedded Web server The computer shows the same information that the control panel shows For more information see Using the embedded Web server CAUTION Configuration settings seldom need to be changed Hewlett Packard recommends that only the system administrator change configurat
54. right e For landscape orientation with long edge calendar binding place the stack with the previously printed side facing up and the bottom edge of the pages feeding into the printer e For landscape orientation with short edge book binding place the stack with the previously printed side facing up and the top edge of the pages feeding into the printer 2 sided duplex printing 77 Special printing situations Note 78 Use these guidelines when printing on special types of paper Printing a different first page Use the following procedure to print the first page of a document on a different paper type than the rest of the document for example to print the first page of a document on letterhead paper and the rest on plain paper 1 From your application or printer driver specify a tray for the first page and another tray for the remaining pages 2 Load the special paper into the tray that you specified in step 1 3 Load the paper for the remaining pages of the document into another tray You can also print on different paper by using the printer control panel or printer driver to set the types of paper that are loaded in the trays and then selecting the first and remaining pages by paper type Printing on custom size paper The printer supports single sided printing and manual duplexing on custom size paper Tray 1 supports paper sizes from 76 by 127 mm 3 by 5 inches to 312 by 470 mm 12 3 by 18 5 inches
55. the control panel and the event log is empty A device failure has occurred on the specified storage device The new flash DIMM installed in slot X is initializing The printer received a PJL file system command that attempted to perform an illogical operation for example to download a file to a non existent directory The printer received a PJL file system command that attempted to store something on the file system but was unsuccessful because the file system is full The file system is protected and no new files can be written to it A new HP cartridge has been installed The printer returns to the Ready state after approximately 10 seconds An incorrect cartridge is installed in a slot and the cover is closed At least one supply item is incorrectly positioned in the printer and another supply item is missing incorrectly placed out or low No action necessary Printing may continue for jobs that do not require the Flash DIMM To remove this message from the display turn the printer off and then back on If the message persists remove and re install the Flash DIMM If the message persists replace the Flash DIMM No action necessary Printing may continue Turn the printer off and then back on If the message reappears there may be a problem with the software application Use HP Web Jetadmin software to delete files from the Flash Memory and try again To remove this message from the
56. the paper or print media into Tray 1 Then in the printer driver select the Type or Size from the Page Setup dialog box the Print dialog box or the Print Properties dialog box f you often print on a certain type or size of paper the printer administrator for a network printer or you for a local printer can configure a tray for that type or size see Using the embedded Web server or Configuring input trays for type and size Then when you choose that type or size as you print a job the printer pulls from the tray configured for that type or size Precedence for print settings software Changes made to print settings are prioritized or take precedence depending on where the changes are made 58 Chapter 4 Printing tasks EN WW Note CAUTION EN WW The names of commands and dialog boxes may vary depending on your program Page Setup dialog box This dialog box opens when you click Page Setup or a similar command on the File menu of the program you are working in Settings changed here override settings changed anywhere else Print dialog box This dialog box opens when you click Print Print Setup or a similar command on the File menu of the program you are working in Settings changed in the Print dialog box have a lower priority and do not override changes made in the Page Setup dialog box Printer Properties dialog box printer driver The printer driver opens when you click Properties in the Print dialog box Se
57. the printer control panel settings See the help files associated with the software or for more information on accessing the printer driver see Printer software You can also control the printer by changing settings in the printer control panel Use the control panel to access printer features not supported by the printer driver or software application Use the control panel to configure trays for paper size and type Getting started basics Enter the menus and activate any selection by pressing the Select button v Use the Up or Down arrows to navigate through the menus In addition to menu navigation the Up and Down arrows aw can increase and decrease numerical value selections Hold down the Up or Down arrows to scroll faster The Back button 5 allows you to move back in menu selections as well as select numerical values when configuring the printer e Exit all menus by pressing PAUSE RESUME e If no key is pressed for 30 seconds the printer will return to the Ready state e A lock symbol next to a menu item means a PIN number is needed to use that item Typically this number is obtained from your network administrator 24 Chapter 2 Control panel EN WW Menu hierarchy The following tables list the menu hierarchies of each menu To access the menus Press v once to access MENUS Press 4 or v to navigate the listings Press v to select the appropriate option Press 5 to return to the previous level pL og S ge
58. to highlight I O Press v to select I O Press to highlight EIO X where X 1 2 or 3 Press v to select EIO X Press v to highlight APPLETALK Press v to select APPLETALK eo d dq GC die Oe D a Network configuration 51 10 Press v to select ENABLE 11 Press to highlight OFF 12 Press v to select OFF The control panel displays a message that the setting has been saved and displays an option to re enable AppleTalk 13 Press the PAUSE RESUME button to return to the Ready state To disable DLC LLC Press v to enter the MENUS Press v to highlight CONFIGURE DEVICE Press v to select CONFIGURE DEVICE Press to highlight I O Press v to select I O Press to highlight EIO X where X 1 2 or 3 Press v to select EIO X Press to highlight DCL LLC 9 Press v to select DCL LLC 10 Press w to select ENABLE 11 Press to highlight OFF po wu od o X9 I 12 Press v to select OFF The control panel displays a message that the setting has been saved and displays an option to re enable DLC LLC 13 Press the PAUSE RESUME button to return to the Ready state 52 Chapter 3 I O Configuration EN WW Parallel configuration Note Note EN WW The HP Color LaserJet 5500 printer supports network and parallel connections at the same time A parallel connection is made by connecting the printer to the computer using a bidirectional parallel cable IEEE 1284 compliant with a c connector plugged into
59. v to set the selection 1 O Press PAUSE RESUME 40 Chapter 2 Control panel EN WW EN WW Auto continue You can determine printer behavior when the system generates an Auto Continuable error ON is the default setting ON displays an error message for ten seconds before automatically continuing to print OFF pauses printing any time the printer displays an error message and until you press v To set the auto continue 1 2 3 4 5 6 T 8 9 1 Press v to enter the MENUS Press to highlight CONFIGURE DEVICE Press v to select CONFIGURE DEVICE Press to highlight SYSTEM SETUP Press v to select SYSTEM SETUP Press to highlight AUTO CONTINUE Press v to select AUTO CONTINUE Press 4 or w to select the appropriate setting Press wv to set the selection O Press PAUSE RESUME Supplies low The printer allows two options for reporting that supplies are low CONTINUE is the default value CONTINUE allows the printer to continue printing while displaying a warning until the supply is replaced STOP causes the printer to pause printing until you replace the used supply or press v which allows the printer to print while continuing to display the warning To set supplies low reporting 1 2 3 4 5 6 T 8 9 1 Press v to enter the MENUS Press w to highlight CONFIGURE DEVICE Press v to select CONFIGURE DEVICE Press to highlight SYSTEM SETUP Press v to select SYSTEM SETUP Press to hig
60. which you wish to obtain status 3 If available at the top of the status window click the Supplies link Otherwise you can also scroll down to Supplies Status If you want to order supplies click Order Supplies This opens a browser that produces a URL from which to purchase supplies Select the supplies you wish to order and follow the directions accordingly Using HP Web Jetadmin In HP Web Jetadmin select the printer device The device status page shows print cartridge information Changing print cartridges When a print cartridge approaches the end of useful life the control panel displays a message recommending that you order a replacement The printer can continue to print using the current print cartridge until the control panel displays a message instructing you to replace the cartridge The printer uses four colors and has a different print cartridge for each color black K magenta M yellow Y and cyan C Replace a print cartridge when the printer control panel displays a REPLACE COLOR CARTRIDGE message The control panel display also indicates the color that should be replaced unless a genuine HP cartridge is not currently installed 104 Chapter 7 Maintenance EN WW To change the print cartridge 1 Lift the top cover of the printer SS iy e CART 2 Grasp the front cover and pull down and then grasp the green handles on the transfer unit and pull down AVAL D gt RRR Vm
61. with heat resistant inks that will not melt vaporize or release hazardous emissions when subjected to the printer s fusing temperature of approximately 190 C 374 F for 0 1 second Inks must be non flammable and should not adversely affect any printer rollers Forms and letterhead should be sealed in a moisture proof wrapping to prevent changes during storage Before loading preprinted paper such as forms and letterhead verify that the ink on the paper is dry During the fusing process wet ink can come off of preprinted paper When duplex printing load pre printed forms and letterhead into Tray 2 Tray 3 and Tray 4 face down with the top edge of the page to the left To load pre printed forms and letterhead into Tray 1 load them face up with the top edge of the page to the left When simplex printing load pre printed forms and letterhead into Tray 2 Tray 3 and Tray 4 face up with the top edge of the page to the left To load pre printed forms and letterhead into Tray 1 load them face down with the top edge of the page to the left Recycled paper This printer supports the use of recycled paper Recycled paper must meet the same specifications as standard paper See the HP LaserJet Printer Family Print Media Guide Hewlett Packard recommends that recycled paper contain no more than 5 percent ground Wood EN WW Printing on special media 75 2 sided duplex printing Note CAUTION Note Some printer models are cap
62. you to set the printer to YES print an A4 job on letter size paper when no A4 paper is loaded a letter size job when no A4 size paper is loaded an A3 job on 11 by 17 size paper when no A3 paper is loaded and a 11 by 17 size job on A3 paper when no 11 by 17 size paper is loaded MANUAL FEED Allows you to manually feed paper COURIER FONT REGULAR Allows you to select a version of DARK the Courier font NO Allows you to change the YES printable area of A4 paper so that eighty 10 pitch characters may be printed on a single line Configure device menu 31 menuen ves Rmi PRINT PS ERRORS Allows you to select to print PS error pages PCL FORM LENGTH Allows you to configure settings ORIENTATION for the printer control language FONT SOURCE FONT NUMBER FONT PITCH FONT POINTSIZE SYMBOL SET APPEND CR TO LF Print quality menu This menu allows you to adjust all aspects of print quality including calibration registration and color half tone settings menuen ues oeeion ADJUST COLOR CYAN DENSITY Allows you to modify the half MAGENTA DENSITY tone settings for each color YELLOW DENSITY BLACK DENSITY RESTORE COLOR VALUES SET REGISTRATION PRINT TEST PAGE Allows 1 sided and 2 sided SOURCE duplex image alignment ADJUST Tray 1 ADJUST Tray 2 ADJUST Tray 3 ADJUST Tray 4 PRINT MODES A list of available modes Allows you to associate each appears paper type with a specific print mode OPTIMIZE
63. 0 cc eee eee 82 PMN Ga NOD 44ou emewews ste bomeedocedeestwarecencastadatdedweedy oud Vrai ae A 82 Interrupting and resuming printing 0 cc III 83 Managing memory 0 ee nee nnn nnns 84 5 Managing the printer Printer information Pages e mee dne xau a E HERREN HEN UR EXP X Rwacex sme 86 BTL TIM TP 86 CONMGUIAUON pag eek E ope ERR UO DE Sex NOH REGE aed eR redi asd 86 Supplies status Dag o qus ewer dew toot et neo RUDI wees sds d ba Rosae dier 87 WSA06 PAGE bids iiwaln tila tiantdimune cee atengadoke yaa wwe 2 hed oa me 87 DONO eepe AEREE A aces EEE E E E a oe Bae eee eso are 87 eee P rem 88 xod obici NMRTTCTTT 88 EVEN 60 ee ee eee ee ee ee ee ee ee ee eee ee eee 88 Print quality troubleshooting pages lisse 89 Using the embedded Web Server 0 ccc eee nn 90 To access the embedded Web server using a network connection 90 IMONMAVON AD PHer 91 SOMINGS aD P 91 preridaomco m 92 COMET INKS ERE 92 Using Printer Status and AlCNS 2c ccccncdeieteoeesgogewdseyetacewavts oad dc e eas o ent 93 To choose which status messages APPEar teens 93 To view status messages and information nanana
64. 1 Press to continue printing Note A loss of data will occur 2 If the message persists contact HP Support 1 Press to continue printing Note A loss of data will occur If the message persists contact HP Support Load the paper as instructed If the incorrect size was selected cancel the job or press for help Press 4 and to step through the instructions To exit help press Load the paper as instructed If the incorrect type was selected cancel the job or press for help Press 4 and to step through the instructions If you are trying to print transparencies and the output was printed like paper the OHT sensor might be dirty For OHT sensor cleaning instructions see Periodic cleaning To exit help press Press v to continue or press for more information If the message persists after exiting help turn the printer off and then back on If the message still persists contact HP Support Turn the printer off and then back on If the message persists contact HP Support Control panel messages 133 Control panel message 50 X FUSER ERROR For help press 51 X PRINTER ERROR For help press alternates with 51 X PRINTER ERROR To continue turn off then on 52 X PRINTER ERROR For help press alternates with 52 X PRINTER ERROR To continue turn off then on 53 X0 ZZ PRINTER ERROR To continue turn off then on 53 XY ZZ PRINTER ER
65. 5 B5 R A5 A5 R 11 by 17 A3 Minimum size tough 76 by 127 mm 0 10 to 0 13 mm thick Maximum stack height paper 3 by 5 in 4 to 5 mils thick 10 mm 0 4 in Maximum size tough 312 by 470 mm 0 10 to 0 13 mm thick Maximum stack height paper 12 3 by 18 5 in 4 to 5 mils thick 10 mm 0 4 in Envelope Com 10 75 to 105 g m 20 envelopes Monarch C5 DL B5 20 to 28 Ib bond 10 mils thick Standard size label Maximum stack height Letter A4 Letter R 10 mm 0 4 in A4 R Legal Executive JIS B5 B5 R A5 A5 R 11 by 17 A3 Minimum size label 76 by 127 mm Maximum stack height 3 by 5 in 10 mm 0 4 in Maximum size label 312 by 470 mm Maximum stack height 12 3 by 18 5 in 10 mm 0 4 in 141 by 17 Ledger and Tabloid sizes are all the same size Note The following table lists the standard sizes of paper that the printer can automatically detect when loaded in Tray 2 and optional Trays 3 and 4 The printer will also accept standard non detectable sizes in addition to the standard detectable sizes listed in the table For more information about loading standard non detectable size paper see Configuring input trays Tray 2 and optional Trays 3 and 4 paper sizes Tray 2 and optional Trays 3 and 4 Weight or thickness Capacity Standard size letter 60 to 163 g m 500 sheets Letter A4 Letter R 16 to 43 Ib bond 75 g m 20 Ib bond A4 R Legal Executive JIS B5 B5 R A5 A5 R 11 by 17 A3 Minimu
66. 75 g m2 20 Ib bond Letter A4 Legal Executive JIS B5 B5 R A5 A5 R 11 by 171 A3 Minimum size 76 by 127 mm 60 to 200 g m 100 sheets paper cardstock 3 by 5 in 16 to 53 Ib bond 75 g m2 20 Ib bond Maximum size 312 by 470 mm 60 to 200 g m 100 sheets paper cardstock 12 3 by 18 5 in 16 to 53 Ib bond 75 g m 20 Ib bond Standard size glossy 75 to 163 g m Maximum stack height paper Letter A4 20 to 43 Ib bond 10 mm 0 4 in Letter R A4 R Legal Executive JIS B5 B5 R A5 A5R 11 by 17 A3 Minimum size glossy 76 by 127 mm 75 to 163 g m Maximum stack height paper 3 by 5 in 20 to 43 Ib bond 10 mm 0 4 in Maximum size glossy 312 by 470 mm 75 to 163 g m Maximum stack height paper 12 3 by 18 5 in 20 to 43 Ib bond 10 mm 0 4 in Standard size 0 12 to 0 13 mm thick Maximum stack height transparencies 4 7 to 5 5 mils thick 10 mm 0 4 in Letter A4 Letter R A4 R Legal Executive JIS B5 B5 R A5 A5 R 11 by 17 A3 Minimum size 76 by 127 mm 0 12 to 0 13 mm thick Maximum stack height transparencies 3 by 5 in 4 7 to 5 5 mils thick 10 mm 0 4 in Maximum size 312 by 470 mm 0 12 to 0 13 mm thick Maximum stack height transparencies 12 3 by 18 5 in 4 7 to 5 5 mils thick 10 mm 0 4 in 16 Chapter 1 Printer basics EN WW Standard size tough 0 10 to 0 13 mm thick Maximum stack height paper Letter A4 4 to 5 mils thick 10 mm 0 4 in Letter R A4 R Legal Executive JIS B
67. CC regulations ss 201 Environmental product stewardship program 00 c cee eee eee 202 Protecting the environment 0 0 0 nanna nannan nananana 202 Ozone DIOGUCI ON occes ews oso rers ugh st te eee sees ea eteaeecanenaheraes TRPPE 202 Energy CONSUMPUOM 4244 du m rn EUER ea Ra a cran A pe bred 202 mg o g 202 gru m err 202 HP LaserJet Printing SupplieS 1 0 0 0 0 0 eee tenn n teens 202 HP Printing Supplies Returns and Recycling Program Information 203 RECYCIEd PAPET 2225 PpPISPEEP4P Gar Orr x elu eee vada dud dueuxk d KS E d Fedora 203 Material restrictions 2 0 0 0 en rns 203 Material Safety Data Sheet MSDS 00 ccc een re 203 For more information l llssslseeeeeesee ehh 203 Declaration of Conformity 0 ccc eee hh 204 Safety statements 0 0 0 ee ee eee nent e een e hrs 205 WASSER SACU oe avin rs 205 Canadian DOC regulations 0 ccc ee teen teen nee 205 EMI statement Korea 0 ccc ccc eee ee een eeraa 205 VCCI statement Japan 0 cen enn teen teen eens 205 Laser Statement for Finland 0 0 ccc ccc eee tenet rn 205 vil Glossary Index viii EN WW Printer basics This chapter contains information on becom
68. CONSEQUENTIAL INCLUDING LOST PROFIT OR DATA OR OTHER DAMAGE WHETHER BASED IN CONTRACT TORT OR OTHERWISE Some countries regions states or provinces do not allow the exclusion or limitation of incidental or consequential damages so the above limitation or exclusion may not apply to you THE WARRANTY TERMS CONTAINED IN THIS STATEMENT EXCEPT TO THE EXTENT LAWFULLY PERMITTED DO NOT EXCLUDE RESTRICT OR MODIFY AND ARE IN ADDITION TO THE MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF THIS PRODUCT TO YOU 194 Appendix C Service and Support EN WW Limited warranty for print cartridge life EN WW This HP product is warranted to be free from defects in materials and workmanship during its useful life end of life is indicated by a printer control panel low life message This warranty does not cover products that have been modified refurbished remanufactured misused or tampered with in any way This limited warranty gives you specific legal rights You may have other rights which vary from state to state province to province and country region to country region THE ABOVE WARRANTIES ARE EXCLUSIVE AND NO OTHER WARRANTY WHETHER WRITTEN OR ORAL IS EXPRESSED OR IMPLIED THE HEWLETT PACKARD COMPANY SPECIFICALLY DISCLAIMS THE IMPLIED WARRANTIES OR MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE TO THE EXTENT ALLOWED BY APPLICABLE LAW IN NO EVENT SHALL HEWLETT PACKARD COMPANY BE LIABLE FOR ANY INCIDENTAL CONSEQUENTIAL SPECIA
69. Color EN WW EN WW Two values are available for the Neutral Grays setting Black Only generates neutral colors grays and black using only black toner This guarantees neutrals colors without a color cast 4 Color generates neutral colors grays and black by combining all four toner colors This method produces smoother gradients and transitions to non neutral colors and it produces the darkest black Edge Control The Edge Control setting determines how edges are rendered Edge control has two components adaptive halftoning and trapping Adaptive halftoning increases edge sharpness Trapping reduces the effect of color plane misregistration by overlapping the edges of adjacent objects slightly Four levels of edge control are available Maximum is the most aggressive trapping setting Adaptive halftoning is on for this setting Normal is the default trapping setting Trapping is at a medium level and adaptive halftoning is on Light sets trapping at a minimal level and adaptive halftoning is on Off turns off both trapping and adaptive halftoning RGB Color Two values are available for the RGB Color setting Default instructs the printer to interpret RGB color as sRGB sRGB is the accepted standard of Microsoft and the World Wide Web Organization www Device instructs the printer to print RGB data in raw device mode To render photographs properly with this selection you must manage image color in the application or op
70. E needs to be filled but the current l job does not need this tray to print alternates with correctly Ready For menus press v TRAY X OPEN For help press The specified tray is open or not Close the tray closed completely This tray is not needed for the current print job alternates with Ready For menus press v 128 Chapter 8 Problemsolving EN WW Control panel message TRAY X TYPE lt SIZE gt Size detected by tray alternates with TRAY X TYPE lt SIZE gt To change type press v TRAY X TYPE SIZE Size specified by user alternates with TRAY X TYPE SIZE To change type press v Unable to mopy job JOB NAME gt Unable to store job JOB NAME gt USE INSTEAD TRAY X lt TYPE gt lt SIZE gt Validating supplies For menus press v alternates with Ready For menus press v Wait for printer to reinitialize EN WW The printer is reporting the current configuration of Tray X The tray switch is in the Standard position The printer is reporting the current configuration of Tray X The tray switch is in the Custom position A Mopy job cannot be mopied because of a memory disk or configuration problem Only one copy will be produced A job cannot be stored because of a memory disk or configuration problem The printer is offering a selection of alternate paper to use for the print job A new cartridge has been installed and the printer
71. IMEOUT PARALLEL INPUT EIO X Where X 1 2 or 3 RESETS RESTORE FACTORY SETTINGS POWERSAVE RESET SUPPLIES Diagnostics menu See Diagnostics menu for more information DIAGNOSTICS PRINT EVENT LOG SHOW EVENT LOG PQ TROUBLESHOOTING DISABLE CARTRIDGE CHECK PAPER PATH TEST SENSOR TEST COMPONENT TEST PRINT STOP TEST EN_WW Menu hierarchy 27 Retrieve job menu for printers with a hard disk The retrieve job menu allows you to view listings of all stored jobs Menu item 0 Description O A list of stored jobs appears Scroll through the list to find a specific stored job NO STORED JOBS If there are no stored jobs this message appears in place of the list 28 Chapter 2 Control panel EN WW Information menu Use the information menu to access and print specific printer information Menuem 0 Description o PRINT MENU MAP Prints the control panel menu map which shows the layout and current settings of the control panel menu items See Printer information pages PRINT CONFIGURATION Prints the printer configuration page PRINT SUPPLIES STATUS PAGE Prints the estimated remaining life for the supplies reports statistics on total number of pages and jobs processed print cartridge manufacture date serial number page counts and maintenance information SUPPLIES STATUS Displays the supplies status in a scrollable list PRINT USAGE PAGE Prints a count of all paper sizes that have passed through the printe
72. ImageREt 2400 together with the 600 by 600 dpi engine resolution creates millions of smooth colors Paper selection For the best color and image quality it is important to select the appropriate paper type from the software printer menu or from the front panel See Selecting print paper Color options Color options enable optimal color output automatically for diverse types of documents Color options use object tagging which allows optimal color and halftone settings to be used for different objects text graphics and photos on a page The printer driver determines which objects are used on a page and uses halftone and color settings that provide the best print quality for each object Object tagging combined with optimized default settings produces great color out of the box In the Windows environment the Automatic and Manual color options are on the Color tab in the printer driver SRGB Standard red green blue SRGB is a world wide color standard originally developed by HP and Microsoft as a common color language for monitors input devices scanners digital cameras and output devices printers plotters It is the default color space used for HP products Microsoft operating systems the World Wide Web and most office software sold today SRGB is representative of the typical Windows PC monitor today and the convergence standard for high definition television Note Factors such as the type of monitor you use and the roo
73. JL Technical Reference Package for specific information Try using a different higher quality IEEE compliant cable Parallel cables can be no longer than 10 meters 30 feet The interface cable is loose Disconnect and reconnect the interface cable The interface cable is damaged Try using a different interface or bad cable The power cable is loose Disconnect and reconnect the power cable You are attempting to print a PCL job with the printer configured for PostScript Emulation You are attempting to print a PostScript job with the printer configured for PCL From the printer control panel select the correct printer personality and then resend the print job From the printer control panel select the correct printer personality and then resend the print job Incorrect printer output 173 Partial printout A memory error message Free up printer memory appears on the printer control by deleting unneeded panel downloaded fonts style sheets and macros from printer memory or Add more memory to the printer The file you are printing contains Check the software application errors to verify that the file does not contain errors 1 Print another file that you know is error free from within the same application or Print the file from another application Guidelines for printing with different fonts The 80 internal fonts are available in PostScript Emulation PS and PCL mode
74. L INDIRECT PUNITIVE OR EXEMPLARY DAMAGES OR LOST PROFITS FROM ANY BREACH OF THIS WARRANTY OR OTHERWISE In the event that your product proves to be defective please return it to place of purchase with a written description of the problem Limited warranty for print cartridge life 195 Transfer unit and fuser warranty This HP product is warranted to be free from defects in materials and workmanship for one year or until the printer control panel indicates a low life message whichever occurs first This warranty does not cover products that have been modified refurbished remanufactured misused or tampered with in any way This limited warranty gives you specific legal rights You may have other rights which vary from state to state province to province and country region to country region THE ABOVE WARRANTIES ARE EXCLUSIVE AND NO OTHER WARRANTY WHETHER WRITTEN OR ORAL IS EXPRESSED OR IMPLIED THE HEWLETT PACKARD COMPANY SPECIFICALLY DISCLAIMS THE IMPLIED WARRANTIES OR MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE TO THE EXTENT ALLOWED BY APPLICABLE LAW IN NO EVENT SHALL HEWLETT PACKARD COMPANY BE LIABLE FOR ANY INCIDENTAL CONSEQUENTIAL SPECIAL INDIRECT PUNITIVE OR EXEMPLARY DAMAGES OR LOST PROFITS FROM ANY BREACH OF THIS WARRANTY OR OTHERWISE In the event that your product proves to be defective please return to place of purchase with a written description of the problem 196 Appendix C Service and Support E
75. MM installation 4 If the amount of recognized memory has not increased The DIMM may not be installed correctly Repeat the installation procedure The DIMM may be defective Try a new DIMM 184 Appendix A Working with memory and print server cards EN WW Installing an HP Jetdirect print server card You can install an HP Jetdirect print server card in the base model printer which comes with an open EIO slot To install an HP Jetdirect print server card 1 Turn the printer off EN WW Installing an HP Jetdirect print server card 185 3 Locate an empty EIO slot Loosen and remove the two retaining screws holding the cover for the EIO slot onto the printer and then remove the cover You will not need these screws and cover again 4 Firmly insert the HP Jetdirect print server card into the EIO slot Insert and tighten the retaining screws that came with the print server card 186 Appendix A Working with memory and print server cards EN WW EN WW 6 Reconnect the power cable and turn the printer on Print a configuration page see Configuration page In addition to a printer configuration page and a Supplies Status page an HP Jetdirect configuration page that contains network configuration and status information should also print If it does not print uninstall and reinstall the print server card to ensure that it is completely seated in the slot Perform one of these steps Choose the correct port
76. N WW HP maintenance agreements EN WW HP has several types of maintenance agreements that meet a wide range of support needs Maintenance agreements are not part of the standard warranty Support services may vary by area Check with your local HP dealer to determine the services available to you On site service agreements To provide you with the level of support best suited to your needs HP has on site service agreements with three response times Priority on site service This agreement provides 4 hour service response to your site for calls made during normal HP business hours Next day on site service This agreement provides support by the next working day following a service request Extended coverage hours and extended travel beyond HP s designated service zones are available on most on site agreements for additional charges Weekly volume on site service This agreement provides scheduled weekly on site visits for organizations with many HP products This agreement is designated for sites using 25 or more workstation products including printers plotters computers and disk drives Extended warranty HP SupportPack provides coverage for the HP hardware product and all HP supplied internal components The hardware maintenance covers a 1 to 5 year period from date of the HP product purchase The customer must purchase HP SupportPack within 90 days of the HP product purchase For more information contact the HP Custom
77. O aces deere coerce ce os Goes E eare tea sea oe 1o4ee sane he ee A E ES 58 Precedence for print settings software 0 ccc eects 58 Selecting Prnt DAD ON ENTE RCTTEETTETITTT TTE EIE 60 zxco gier ooPP UnTTM 60 Paper that may damage the printer 0 0 ccc eee eee nee ees 60 CONNQUIING Input WAYS emere domed odes eee Senses ete E Re REG a x ROS RR Ra 62 Configuring Tray 1 size s ous erm rior oto te e XUPEPOR Ro TRUEAURUD n as 9a 406 3 S acere rg et 62 Coninguring Tray 1 WG Lc ose dns EESU RIO IRE PDA LSU OW REESE RES pax uer ERES 62 Tray 2 Tray 3 or Tray 4 detectable standard paper SiZe 0 0 cece 63 Tray 2 Tray 3 or Tray 4 papertype llulueseseeeeee RR I II 63 Tray 2 Tray 3 or Tray 4 custom paper 1 ieee eens 63 Tray 2 Tray 3 or Tray 4 nondetectable standard sizes 0 0 cece eee 65 Printing from Tray 1 multipurpose tray 0 0 0 ccc en BIB 65 Printing envelopes from Tray 1 sslsleeeeee eee teen III 66 Printing from Tray 2 Tray 3 and Tray 4 0 0 nananana aaan 68 Loading detectable standard sized paper into Tray 2 Tray 3 and Tray 4 68 Loading undetectable standard or custom sized paper into Tray 2 Tray 3 MA MAy ee ee ee 70 Printing on special Media 1 1 0 2 ccc teen mh 73 TANSPAleNCleS T RUMP 73 erc PADO 2 oc ceh cece eae EEEE ee enetn santos eaorea ee aann we aeareea
78. ONT LIST 5 Press v to select PRINT PCL FONT LIST or PRINT PS FONT LIST The message PRINTING FONT LIST appears on the display until the printer finishes printing the font list page The printer returns to the Ready state after printing the font list page Event log The event log lists the printer events including printer jams service errors and other printer conditions 1 Press v to enter the MENUS 2 Press vw to highlight DIAGNOSTICS 3 Press v to select DIAGNOSTICS 4 Press to highlight PRINT EVENT LOG o Press vto select PRINT EVENT LOG The message PRINTING EVENT LOG appears on the display until the printer finishes printing the event log The printer returns to the Ready state after printing the event log 88 Chapter 5 Managing the printer EN WW EN WW Print quality troubleshooting pages The print quality troubleshooting pages provide information on aspects of the printer that affect print quality Press v to enter the MENUS Press to highlight DIAGNOSTICS Press v to select DIAGNOSTICS Press to highlight PQ TROUBLESHOOTING 5 Press v to select PQ TROUBLESHOOTING The message PRINTING PQ TROUBLESHOOTING appears on the display until the printer finishes printing the print quality troubleshooting information The printer returns to the Ready state after printing the print quality troubleshooting information m 2 qe The print quality troubleshooting information includes one page for each c
79. RAY X TYPE SIZE Move tray switch to STANDARD To use another tray press v LOAD TRAY X TYPE SIZE For help press alternates with LOAD TRAY X TYPE SIZE To use another tray press v LOAD TRAY X TYPE SIZE alternates with For help press Loading program x Do not power off 120 Chapter 8 Problemsolving Tray X is either empty or configured for a type and size other than specified in the job Tray X is either empty or configured for a type and size other than specified in the job Tray X is either empty or configured for a type and size other than what is specified in the job Tray X is either empty or configured for a type and size other than specified in the job No other tray is available Programs and fonts can be stored on the printer file system and are loaded into RAM when the printer is turned on The number X specifies a sequence number indicating the current program being loaded Press for help Follow the instructions on the display to move the tray switch to Custom Press 4 and to step through the instructions To exit help press Press v to print from another tray Press for help Follow the instructions on the display to load paper or configure the tray HP recommends moving the tray switch to Standard Press 4 and to step through the instructions To exit help press Press v to print from another tray Press for he
80. ROR To continue CANCEL JOB 134 Chapter 8 Problemsolving A fuser error has occurred A printer error has occurred A printer error has occurred An error has occurred in the onboard RAM An error occurred in some memory of the printer Values of X Y and ZZ are X DIMM Type 1 RAM Y Device Location 1 DIMM Slot 1 2 DIMM Slot 2 3 DIMM Slot 3 4 DIMM Slot 4 ZZ Error Number 0 Unsupported memory 1 Unrecognized memory 2 Unsupported memory size 3 Failed RAM test 4 Exceeded maximum RAM size 5 Invalid DIMM speed Turn the printer off and then back on If the message persists contact HP Support Press v to continue Turn the printer off and then back on If the message persists contact HP Support Press v to continue Turn the printer off and then back on If the message persists contact HP Support Press v to continue Turn the printer off and then back on If the message persists contact HP Support Press CANCEL JOB If the problem persists contact HP support EN WW Control panel message 55 X PRINTER ERROR For help press alternates with 55 X PRINTER ERROR To continue press v 57 X PRINTER ERROR To continue turn off then on 58 X PRINTER ERROR For help press alternates with 58 X PRINTER ERROR To continue turn off then on 59 X PRINTER ERROR For help press alternates with 59 X PRINTER ERROR To continue turn off then on 62 NO SYSTEM To c
81. Save Time lllulleleeeleee essen nhan 39 IicencllsMMOCCP 40 Clearable warnings lesen 40 PAULO CODI UO Lacs acera acaraus qot du dos ios Rice dB act tee ee EROR SU EROR EREMO ee eee 41 SUDDIIGS OW 4c x o oorr Red Aa c wee RURSUS i o iR OR OR CO ees 41 JMO COVO CT PTv m 42 R neu qpr aO 42 Using the printer control panel in shared environments l lluls usus 44 3 I O Configuration Network configuration oe orcusce o eens wt acim to ESES de eae nem 3 9 Dan e be dm HR Re d dh ace 46 Configuring TCP IP parameters uellseeeeeeeeee rn 46 Disabling network protocols optional 0 0 0 0 ccc ccc eee een eens 51 Parallel configuration 0 runaa en RR mnn 53 Enhanced I O EIO configuration 0 cen III 54 HP Jetdirect print servers 0 0 ccc ccc eee tenes eee ne nnes o4 Available enhanced I O interfaces 00 0 ent e eee o4 NetWare networks 0 002 c ccc eet hh o4 Windows and Windows NT networks 000 ccc ete II 55 Apple Talk FIG WOEKS 22 2 22 9 x 0i d e rad E ele E E br c d 55 UNIX Linux TIG lWOFKS iuuenes ap EE RE rCERERREERERERUEUR Rad ph S SR D aerae 55 4 Printing tasks COMMONING DMM JOOS er 58 veo c ee ee ee ee ee eee 58 TYPO aN
82. See the computer or operating system documentation for instructions Reinstall the software choosing the network installation this time Installing an HP Jetdirect print server card 187 188 Appendix A Working with memory and print server cards EN WW oupplies and accessories To order supplies in the US contact http www hp com go ljsupplies To order supplies worldwide see http www hp com ghp buyonline html To order accessories see http www hp com go accessories Spare parts and supplies availability Spare parts and supplies for this product will be available for at least five years after production has stopped Ordering directly through the embedded Web server for printers with network connections Use the following steps to order printing supplies directly through the embedded Web server see Using the embedded Web server 1 In the Web browser on the computer type the IP address for the printer The printer status window appears Or go to the URL provided in the alert email 2 If asked to provide a password enter the password On the left side of the Device Configuration window click Order Supplies This provides a URL from which to purchase supplies Supplies information with part numbers and printer information is provided 4 Select the part numbers you wish to order and follow the instructions on the screen Ordering directly through the printer software for printers directly connected to a compute
83. Setting the idle timeout 1 2 3 StS GE dw 10 11 12 19 14 15 16 17 18 19 Press v to enter the MENUS Press to highlight CONFIGURE DEVICE Press v to select CONFIGURE DEVICE Press to highlight I O Press v to select I O Press to highlight EIO X where X 1 2 or 3 Press v to select EIO X Press v to highlight TCP IP Press w to select CONFIG METHOD Press v to select CONFIG METHOD Press ww to highlight MANUAL Press v to select MANUAL Press v to highlight MANUAL SETTINGS Press v to select MANUAL SETTINGS Press to highlight IDLE TIMEOUT Press v to select IDLE TIMEOUT Press the or w arrow to to increase or decrease the number of seconds for the idle timeout Press v to save the idle timeout Press the PAUSE RESUME button to return to the Ready state Setting the link speed By factory default the link speed is set to AUTO Use the following procedure to set a specific speed 1 2 3 prox X XR x9 9 10 11 12 Press v to enter the MENUS Press to highlight CONFIGURE DEVICE Press v to select CONFIGURE DEVICE Press to highlight I O SUBMENU Press v to select I O SUBMENU Press to highlight EIO X where X 1 2 or 3 Press v to select EIO X Press v to highlight LINK SPEED Press v to select LINK SPEED Press to highlight the desired link speed Press v to select the desired link speed Press the PAUSE RESUME button to return to the
84. able of automatic 2 sided duplex printing or printing on both sides of a page To find out which models support 2 sided printing see Printer configurations You must specify automatic 2 sided printing options in your software application or in the printer driver in order to print on both sides of the page Perform the following to use automatic 2 sided printing Verify that the printer driver is configured for 2 sided printing For instructions see the online Help for the printer driver Select the appropriate 2 sided printing options in the printer driver software 2 sided printing options include page and binding orientation 2 sided printing is not supported for certain media types including transparencies labels cardstock and glossy film e For best results avoid 2 sided printing with rough textured heavy weight paper When using 2 sided printing load pre printed forms and letterhead into Tray 2 Tray 3 and Tray 4 face down with the top edge of the page to the left To load pre printed forms and letterhead into Tray 1 load them face up with the top edge of the page to the left Control panel settings for automatic 2 sided printing Many software applications allow you to change 2 sided printing settings If your software application or printer driver does not allow you to adjust 2 sided printing settings you can adjust these settings through the control panel The factory default setting is OFF Do not use 2
85. ace without bending it Remove paper flex it rotate it 180 degrees or flip it over Reload paper into the input tray Do not fan paper Reset the printer Wait until the page completely settles in the output bin before removing it Reset the printer and print the removed before the second side document again Wait until the of the document is printed Paper is in poor condition Paper is not picked up by the internal rollers from Tray 2 Tray 3 or Tray 4 page completely settles in the output bin before removing it Replace the paper Remove the top sheet of paper If the paper is heavier than 163 g m 43 Ib it may not be picked from the tray Paper has rough or jagged Replace the paper edges Paper is perforated or embossed Common causes of paper jams This paper does not separate easily You might need to feed single sheets from Tray 1 139 Common causes of paper jams Printer supply items have Check the printer control panel continued reached the end of their useful for messages prompting you life to replace supplies or print a supplies status page to verify the remaining life of the supplies See Replacing supplies for more information Paper was not stored correctly Replace the print paper Paper should be stored in the original packaging in a controlled environment If the printer still continues to jam contact HP Customer Support or your authorized HP
86. adhesives that can withstand the heat and pressures of the printer s fusing process Envelopes should be loaded face down with the top of the envelope to the left and the short edge feeding into the printer first In high humidity environments envelopes should be printed long edge first to prevent them from sealing during printing For long edge printing envelopes should be loaded long edge first face down See Printing envelopes from Tray 1 to change the printer driver s envelope orientation Labels For printing labels set the tray s media type to LABELS in the printer control panel See Configuring input trays When printing labels use the following guidelines e Verify that the labels adhesive material can tolerate temperatures of 190 C 374 F for 0 1 second Verify that there is no exposed adhesive material between the labels Exposed areas can cause labels to peel off during printing which can cause printer jams Exposed adhesive can also cause damage to printer components Do not re feed a sheet of labels Verify that labels lie flat Do not use labels that are wrinkled bubbled or otherwise damaged Heavy paper e Any of the trays will print most heavy media that does not excede 163 g m 47 Ib bond e For optimum results when printing on heavy paper use the printer control panel to set the media type for the tray to HEAVY 106 g m to 163 g m Use card stock only in Tray 1 163 g m to 200 g
87. age features Job retention for printers with hard disks Personal identification number PIN printing for printers with hard disks Fonts and forms Environmental features PowerSave setting High content of recyclable components and materials Energy Star compliant 80 internal fonts available for both PCL and PostScript emulation 80 printer matching screen fonts in TruelType format available with the software solution Supports forms and fonts on the hard disk using HP Web Jetadmin Chapter 1 Printer basics EN WW EN WW Paper handling Accessories Connectivity Supplies Prints on paper from 76 by 127 mm 3 by 5 inches up to 312 by 470 mm 12 3 by 18 5 inches Prints on paper with weights from 60 g m to 200 g m 16 to 53 Ib bond Prints on a wide range of media types including glossy labels overhead transparencies and envelopes Multiple gloss levels A 500 sheet paper feeder Tray 2 that supports paper sizes from 148 by 210 mm 5 8 by 8 3 inches up to 297 by 432 mm 11 6 by 17 inches Optional 500 sheet paper feeder that supports paper sizes from 148 by 210 mm 5 8 by 8 3 inches up to 297 by 432 mm 11 6 by 17 inches standard on HP Color LaserJet 5500dtn Tray 3 and 5500hdn Trays 3 and 4 printers For more information see Supported paper weights and sizes Automatic 2 sided printing on HP Color LaserJet 5500dn 5500dtn and 5500hdn printers 250 sheet face down output bi
88. anagement packages Printer software 13 14 Quickly find peripherals based on parameters such as IP address color capability and model name Easily organize peripherals into logical groups with virtual office maps for easy navigation For the latest information about HP Web Jetadmin go to hitp www hp com go webjetadmin UNIX The HP Jetdirect Printer Installer for UNIX is a simple printer installation utility for HP UX and Solaris networks It is available for download from HP Customer Care Online at http www hp com support net printing Utilities The HP Color LaserJet 5500 series printer is equipped with several utilities which make it easy to monitor and manage the printer on a network Embedded Web server This printer is equipped with an embedded Web server which allows access to information about printer and network activities A Web server provides an environment in which web programs may run much in the same way that an operating system such as Windows provides an environment for programs to run on your PC The output from these programs can then be displayed by a Web browser such as Microsoft Internet Explorer or Netscape Navigator When a Web server is embedded that means it resides on a hardware device such as a printer or in firmware rather than as software that is loaded on a network server The advantage of an embedded Web server is that it provides an interface to the printer that anyone with
89. and manually feed Tray behavior allows two user defined options USE REQUESTED TRAY Selecting EXCLUSIVELY ensures that the printer will not automatically select another tray when you indicate that a specific tray should be used Selecting FIRST allows the printer to pull from a second tray if the specified tray is empty EXCLUSIVELY is the default setting e MANUALLY FEED TIf you select ALWAYS the default value the system always displays a prompt before pulling from the multipurpose tray If you select UNLESS LOADED the system will display the prompt only if the multipurpose tray is empty To set use requested tray Press v to enter the MENUS Press to highlight CONFIGURE DEVICE Press v to select CONFIGURE DEVICE Press w to highlight SYSTEM SETUP Press v to select SYSTEM SETUP Press to highlight TRAY BEHAVIOR Press v to select TRAY BEHAVIOR Press v to select USE REQUESTED TRAY Press 4 or w to select EXCLUSIVELY or FIRST E oc xe Ee lx DL ie dI x O Press v to set the behavior 1 Press PAUSE RESUME To set manually feed prompt Press v to enter the MENUS Press w to highlight CONFIGURE DEVICE Press v to select CONFIGURE DEVICE Press w to highlight SYSTEM SETUP Press v to select SYSTEM SETUP Press to highlight TRAY BEHAVIOR Press v to select TRAY BEHAVIOR Press v to highlight MANUALLY FEED PROMPT Press v to select MANUALLY FEED PROMPT O e cw de JD eS d Iw a 38 Chapter 2 Contr
90. and stores a copy on the printer s hard disk Additional copies can be printed later This feature can be turned on or off from the driver Proofing and holding a job The proof and hold feature provides a quick and easy way to print and proof one copy of a job and then print addtional copies To permanently store the job and prevent the printer from deleting it select the Stored Job option in the driver Printing stored jobs 1 Press v to enter MENUS 2 RETRIEVE JOB is highlighted 3 Press vto select RETRIEVE JOB 4 Press to highlight your USER NAME 5 Press v to select your USER NAME 6 Press to highlight a JOB NAME 7 Press v to select the JOB NAME Job retention features 79 8 PRINT is highlighted 9 Press v to select PRINT 10 Press a and to select the number of copies 11 Press v to print the job Deleting stored jobs When you send a stored job the printer overwrites any previous jobs with the same user and job name If there is not a job already stored under the same user and job name and the printer needs additional space the printer may delete other stored jobs starting with the oldest The default number of jobs that can be stored is 32 You can change the number of jobs that can be stored from the control panel For more information about setting the job storage limit see System setup menu If the printer is turned off all stored jobs are deleted A job can also be deleted from the control
91. ates messages on the computer regarding the status of the printer and print jobs Depending on how the printer is connected you can receive different messages Networked printers You can receive regular job status messages that appear every time a print job is sent to the printer or every time the print job finishes printing You can also receive alert messages These messages appear when you are printing to a particular printer if that printer experiences a problem In some cases the printer can continue to print such as when a tray that is not being used is open or a print cartridge is low In other cases a problem may prevent the printer from printing such as when paper is out or a print cartridge is empty Directly connected printers You can receive alert messages that appear when the printer experiences a problem but can continue printing or a problem that prevents it from printing You can also receive messages indicating the print cartridge is low You can set alert options for a single printer that supports Printer Status and Alerts or you can set alert options for all printers that support Printer Status and Alerts For networked printers these alerts only appear for your jobs Note that even if you are setting alert options for all printers not all options you select will apply to all printers For example when selecting the option to notify you when the print cartridges are low directly connected printers that support P
92. ay 18 Press v to move to the next set of numbers Press gt to move to the previous set of numbers 19 Repeat steps 17 and 18 until the correct subnet mask is entered 20 Press v to save the default gateway 21 Press the PAUSE RESUME button to return to the Ready state Setting the syslog server Press v to enter the MENUS Press to highlight CONFIGURE DEVICE Press v to select CONFIGURE DEVICE Press to highlight I O Press v to select I O Press to highlight EIO X where X 1 2 or 3 Press v to select EIO X Press v to highlight TCP IP Press w to select CONFIG METHOD 10 Press v to select CONFIG METHOD 11 Press to highlight MANUAL 12 Press v to select MANUAL 13 Press w to highlight MANUAL SETTINGS 14 Press v to select MANUAL SETTINGS 15 Press to highlight SYSLOG SERVER 16 Press v to select SYSLOG SERVER p ut 2 XC cd SS Dur ues d The first of four sets of numbers are the default settings Each set of numbers represents one byte of information and has a range from O to 255 17 Press the 4 or arrow to increase or decrease the number for the first byte of the default gateway 18 Press v to move to the next set of numbers Press gt to move to the previous set of numbers 19 Repeat steps 17 and 18 until the correct subnet mask is entered 20 Press v to save the syslog server 21 Press the PAUSE RESUME button to return to the Ready state Network configuration 49
93. control panel displays the 41 5 UNEXPECTED TYPE IN TRAY X error the OHT sensor might be dirty See Periodic cleaning for OHT cleaning instructions Handle transparencies by the edges Skin oil on the surface of transparencies can cause spots and smudges 176 Chapter 8 Problemsolving EN WW Small random dark areas on the trailing edge of solid fill pages may be caused by transparencies sticking together in the output bin Try printing the job in smaller batches The selected colors are undesirable when printed Select different colors in the software application or printer driver f you are using a reflective overhead projector use a standard overhead projector instead Print quality problems associated with the environment If the printer is operating in excessively humid or dry conditions verify that the printing environment is within specifications See the start guide for this printer for information on operating environment specifications Print quality problems associated with jams Make sure that all paper is cleared from the paper path See Paper jam recovery e If the printer recently jammed print two to three pages to clean the printer e If the paper does not pass through the fuser which causes image defects to appear on subsequent documents print two to three pages to clean the printer However if the problem persists see the next section Print quality problems associated with maintenance oome print quality p
94. cted printer output Be aware that switching printer personalities such as Emulated PostScript or PCL affects the printed output of other users Note Your network operating system may automatically protect each user s print job from the effects of other print jobs Consult your system administrator for more information 44 Chapter 2 Control panel EN WW EN WW I O Configuration This chapter describes how to configure certain network parameters on the printer The following topics are covered e Network configuration e Parallel configuration e Enhanced I O EIO configuration 45 Network configuration You might need to configure certain network parameters on the printer You can configure these parameters from the printer control panel the embedded Web server or for most networks from the HP Web Jetadmin software or the HP LaserJet Utility for Macintosh Note For more information about using the embedded Web server see Using the embedded Web server For a complete list of supported networks and for instructions on configuring network parameters from software see the HP Jetdirect Print Server Administrator s Guide The guide comes with printers in which an HP Jetdirect print server is installed This section contains the following instructions for configuring network parameters from the printer control panel configuring TCP IP parameters e disabling unused network protocols Configuring TCP IP parameters
95. ctly and flush with the paper guides EN WW Clearing paper jams 143 11 Close the top cover Jam in Tray 3 or Tray 4 1 Using the side handles open the top cover EIL EIER Y Sse i EE 24 Mail Tm li il z P dt o Che r zm Tym magia h M omn TET Yl u mut E p Jt Tae WE www aa Iw 144 Chapter 8 Problemsolving EN WW CAUTION Note EN WW Grasp the green handles on the transfer unit and pull down NL D MEX ON Qe TES d fy m Do not place anything on the transfer unit while it is open If the transfer unit is damaged print quality problems may result 4 Grasp the paper by both corners and pull up TE D gt RNR SEES TS Dr E V a TA SS A Y N EN PASS ENG e NDS Dj o Inspect the paper path to ensure that it is clear If the paper tears make sure that all paper fragments are removed from the paper path before resuming printing Clearing paper jams 145 6 Close the transfer unit and front cover SS SRR RR oa _ TRES 3 lt 7 146 Chapter 8 Problemsolving EN WW 9 Inspect the above paper path to ensure that it is clear If the paper tears make sure that all paper fragments are removed from Note the paper path before resuming printing 10 Check Tray 3 and Tray 4 to make sure the paper is located correctly and flush with the paper guides 11 Insert the trays into th
96. d swatch books and standard color references is complex In general you can obtain a reasonably good match to a swatch book if the inks used to create the swatch book are cyan magenta yellow and black These are usually referred to as process color swatch books oome swatch books are created from spot colors Spot colors are specially created colorants Many of these spot colors are outside of the gamut of the printer Most spot color swatch books have companion process swatch books that provide CMYK approximations to the spot color Most process swatch books will have a note on what process standards were used to print the swatch book In most cases they will be SWOP EURO or DIC To get optimal color matching to the process swatch book select the corresponding ink emulation from the printer menu If you cannot identify the process standard use SWOP ink emulation 100 Chapter 6 Color EN WW EN WW Maintenance This chapter describes ways to maintain your printer The following topics are covered Managing the print cartridge Changing print cartridges Replacing supplies Configuring e mail alerts Periodic cleaning 101 Managing the print cartridge CAUTION Using storing and monitoring print cartridges can help ensure quality printer output HP print cartridges When you use a genuine new HP print cartridge part number C9730A C9731A C9732A C9733A you can obtain the following supplies information percentage of s
97. dard paper access to print cartridges transfer unit and fuser on off switch access to print cartridges transfer unit and fuser O ONO OB ON gt 10 Chapter 1 Printer basics EN WW EN WW Back side view output bin on off switch Tray 3 optional Tray 4 optional EIO connection quantity 3 FIR Fast infrared connection parallel connection power connection CONDO 0c ON Walk around 11 Printer software Included with the printer is a CD ROM containing the printing system software The software components and printer drivers on this CD ROM help you use the printer to its fullest potential See the getting started guide for installation instructions Note For the latest information about the printing system software components view the ReadMe files on the CD ROM This section summarizes the software included on the CD ROM The printing system includes software for end users and network administrators operating in the following operating environments Microsoft Windows 95 98 Me Microsoft Windows NT 4 0 2000 and XP 32 bit and XP 64 bit Apple Mac OS version 8 6 or higher e AutoCAD drivers versions 12 14 Note For a list of the network environments supported by the network administrator software components see Network configuration For a list of printer drivers updated HP printer software and product support information go to http www hp com support lj5500 Printer drivers P
98. dicator lights e Control panel menus e Menu hierarchy e Retrieve job menu for printers with a hard disk e Information menu e Paper handling menu e Configure device menu e Diagnostics menu e Changing printer control panel configuration settings e Using the printer control panel in shared environments EN WW 19 Control panel overview The control panel provides control of printer functions and communicates information about the printer and print jobs Its display provides graphic information about printer and supplies status making it easy to identify and correct problems Control panel buttons and lights Pause Resume button Cancel job button Ready light Data light Attention light Help button Back arrow button Down arrow button Select vw button O Up arrow 4 button 1 Display Oo 4o0 cn2nN9N The printer communicates via the display and the lights on the lower left side of the control panel The Ready Data and Attention lights provide at a glance information about the state of the printer and alert you to printing problems The display shows more complete status information as well as menus help information animations and error messages Display The printer display gives you complete timely information about the printer and print jobs Graphics illustrate levels of supplies the locations of paper jams and job status Menus give access to printer functions and detailed informa
99. directory page printing 88 font list printing 88 G grayscale printing 98 H HP fraud hotline 102 HP Jetdirect print servers 54 installing 185 HP Web Jetadmin 13 checking toner level 104 using to configure e mail alerts 110 I O menu 34 Index 209 information menu 29 input trays configuring 30 38 62 IP address 47 J jam recovery setting 42 jams common causes 139 configuring e mail alerts 110 locations 13 7 recovery 137 Japanese VCCI statement 205 job held timeout 37 job storage limit 37 K Korean EMI statement 205 L language changing 42 lights 23 maintenance agreements 197 media colored paper 73 envelopes 73 glossy paper 73 heavy paper 74 HP LaserJet Tough paper 75 labels 74 letterhead 75 loading Tray 2 and Tray 3 68 preprinted forms 75 recycled paper 75 selecting 60 transparencies 73 memory adding 84 179 enabling 183 menu map printing 86 menus diagnostics 36 IO 34 information 29 paper handling 30 print quality 32 printing 31 resets 35 retrieve job 28 system setup 33 210 Index messages Printer Status and Alerts 93 N networks administrative tools 15 AppleTalk 55 configuring 46 default gateway 48 disabling AppleTalk 51 disabling DLC LLC 52 disabling IPX SPX 51 disabling protocols 51 I O interfaces 54 idle timeout 50 IP address 47 link speed 50 Novell NetWare 54 Printer Status and Alerts 93 software 13 subnet mask 47 syslog server 49 TCP IP paramete
100. e all paper The output bin is Remove all paper from the output bin to full and must be emptied for printing continue printing Remove all paper to continue from bin Paused The printer is paused and there are Press PAUSE RESUME no error messages pending at the display The I O continues receiving press Resume key data until memory is full Performing The printer is calibrating No action necessary mmm 0 rm eR Performing The printer is performing a Paper No action necessary Mese emm qe To return to ready Performing The printer is performing a Print Stop No action necessary Performing A firmware upgrade is in process No action necessary Do not turn off the printer clearing data Powersave on The printer is in the Powersave No action necessary The printer will mode Any button press or the automatically exit Powersave receipt of data will clear Powersave and execute the action Processing The printer is currently processing No action necessary JOB NAME or printing collated copies The message indicates that copy X of copy x of y Y total copies is currently being processed Processing The printer is actively processing a No action necessary JOB NAME job from the designated tray from tray xx Printing The printer is generating the No action necessary CONFIGURATION configuration page The printer will return to the online Ready state when the page is completed No actio
101. e printer 12 Pull out Tray 2 and place it on a flat surface A gt finest EN WW Clearing paper jams 147 13 Remove any partially fed paper NGA OSS 7 f ec ais wow X died H ii mr 4j mam m A ED 4257 d i 14 Inspect the above paper path to ensure that it is clear Note the paper path before resuming printing If the paper tears make sure that all paper fragments are removed from 15 Check the slot at the front of Tray 2 and make sure the paper is loaded correctly and flush with the paper guides 148 Chapter 8 Problemsolving EN WW 16 Insert Tray 2 into the printer Make sure all trays are completely closed 17 Close the top cover Clearing paper jams 149 EN WW Jams in the top cover Jams in the top cover occur in the areas indicated below Use the procedures in this section to clear jams in these areas Jammed paper
102. e tray are not Verify that the guides are against the paper touching the paper The custom standard switch Verify that the switch is in the in the tray is not in the correct correct position for the paper position size The USE REQUESTED TRAY Change the setting from setting in the printer control EXCLUSIVELY or load paper panel is set to EXCLUSIVELY in the requested tray and the requested tray is empty The printer will not use another tray EN WW Paper handling problems 163 Transparencies or glossy paper will not feed Transparencies are not printed correctly and the printer control panel displays the 41 5 UNEXPECTED TYPE IN TRAY error message Envelopes jam or will not feed in the printer 164 Chapter 8 Problemsolving The correct paper type is not specified in the software or printer driver The input tray is overfilled Paper in another input tray is the same size as the transparencies and the printer is defaulting to the other tray The tray containing the transparencies or glossy paper is not configured correctly for type The OHT sensor is dirty Envelopes are loaded in an unsupported tray Only Tray 1 can feed envelopes Envelopes are curled or damaged Envelopes are sealing because the moisture content is too high Envelope orientation is incorrect This printer does not support the envelopes being used Tray 1 is configured for a size other than envelopes Verify t
103. eS Press v to exit the menus RETRIEVE JOB INFORMATION PAPER HANDLING CONFIGURE DEVICE DIAGNOSTICS SERVICE Retrieve job menu for printers with a hard disk oee Retrieve job menu for printers with a hard disk for more information RETRIEVE JOB A list of stored jobs appears NO STORED JOBS Information menu See Information menu for more information INFORMATION PRINT MENU MAP PRINT CONFIGURATION PRINT SUPPLIES STATUS PAGE SUPPLIES STATUS PRINT USAGE PAGE PRINT DEMO PRINT FILE DIRECTORY PRINT PCL FONT LIST PRINT PS FONT LIST EN WW Menu hierarchy 25 Paper handling menu oee Paper handling menu for more information PAPER HANDLING Tray 1 SIZE Tray 1 TYPE Tray 2 SIZE Tray 2 TYPE Tray 3 SIZE Tray 3 TYPE Tray 4 SIZE Tray 4 TYPE Configure device menu oee Configure device menu and Changing printer control panel configuration settings for more information CONFIGURE DEVICE PRINTING COPIES DEFAULT PAPER SIZE DEFAULT CUSTOM PAPER SIZE DUPLEX OVERRIDE A4 LETTER MANUAL FEED COURIER FONT WIDE A4 PRINT PS ERRORS PCL PRINT QUALITY ADJUST COLOR SET REGISTRATION PRINT MODES OPTIMIZE CALIBRATE NOW 26 Chapter 2 Control panel EN WW SYSTEM SETUP JOB STORAGE LIMIT for printers with a hard disk JOB HELD TIMEOUT for printers with a hard disk COLOR MONO MIX TRAY BEHAVIOR POWERSAVE TIME PERSONALITY CLEARABLE WARNINGSS AUTO CONTINUE SUPPLIES LOW JAM RECOVERY LANGUAGE I O I O T
104. eb Jetadmin Help system for details on alerts and how to set them up Embedded Web server See Using the embedded Web server for general information about the embedded Web Server See the embedded Web server Help system for details on alerts and how to set them up Printer Status and Alerts See Using printer Status and Alerts for directly connected printers for general information about Printer Status and Alerts See the embedded Web server Help system for details on alerts and how to set them up 110 Chapter 7 Maintenance EN WW Periodic cleaning To ensure the printer continues to function properly throughout its life periodic cleaning Is necessary One area of the printer that must be cleaned periodically is the overhead transparency OHT and 2 sided printing duplex sensor The OHT sensor detects and ensures that the printer uses the correct print mode The sensor also corrects for paper skew on the second side of the page during 2 sided duplex printing The static discharge comb at the top of the printer also needs periodic cleaning A brush to clean the static discharge comb is stored inside the front cover When to clean the OHT sensor The printer control panel reports paper is being used instead of the desired transparency The images on the front and back of the printed page do not align To clean the OHT sensor Note If these instructions do not remedy the OHT and 2 sided printing duplex problems co
105. ect JAM RECOVERY Press to highlight OFF O por IW OG So us s Press v to select OFF 10 Press the PAUSE RESUME button to return to the Ready state To improve print speed and increase memory resources you may want to disable paper jam recovery If paper jam recovery is disabled the pages involved in a jam will not be reprinted 138 Chapter 8 Problemsolving EN WW Common causes of paper jams The following table lists common causes of paper jams and suggested solutions for resolving them EN WW Common causes of paper jams Paper does not meet HP recommended paper specifications A supply item is installed incorrectly causing repeated jams You are reloading paper that has already passed through a printer or copier An input tray is loaded incorrectly Paper is skewed Paper is binding or sticking together Paper is removed before it settles into the output bin When duplexing the paper is Use only paper that meets HP specifications See Supported paper weights and sizes Verify that all print cartridges the transfer unit and the fuser are correctly installed Do not use paper that has been previously printed on or copied Remove any excess paper from the input tray Be sure that it does not exceed the maximum stack height mark in the input tray See Configuring input trays Input tray guides are not adjusted correctly Adjust input tray guides so they hold paper firmly in pl
106. ed but there is no active job or buffered data to cancel This message is displayed for approximately two seconds before the printer is returned to the Ready state A new cartridge has been installed that is not made by HP This message is displayed until an HP cartridge is installed or CANCEL JOB is pressed The printer has detected that a non HP print cartridge is currently installed Press v to print from the tray Or follow the instructions below and load the correct paper Press for help Follow the instructions on the display to load the correct paper Press 4 and to step through the instructions To exit help press Press v to print from another tray Or follow the instructions below to load the correct paper Press for help Follow the instructions on the display to load the correct paper Press 4 and to step through the instructions To exit help press No action necessary No action necessary No action necessary If you believe you purchased an HP cartridge please call the HP fraud hotline at 1 877 219 3183 Any printer repair required as a result of using non HP cartridges is not covered under HP warranty To continue printing press CANCEL JOB The first pending job will be cancelled If you believe you purchased an HP cartridge please call the HP fraud hotline at 1 877 219 3183 Any printer repair required as a result of using non HP cartridges is not cov
107. ed Re send the missing pages EN WW Control panel messages 131 Control panel message 13 XX YY DUPLEX JOB INTERRUPTED For help press alternates with 13 XX YY DUPLEX JOB INTERRUPTED Discard top sheet and press v Or 13 XX YY DUPLEX JOB INTERRUPTED Discard top two sheets and press v 20 INSUFFICIENT MEMORY For help press alternates with 20 INSUFFICIENT MEMORY To continue press v 22 EIO X BUFFER OVERFLOW To continue press v 22 PARALLEL I O BUFFER OVERFLOW For help press alternates with 22 PARALLEL I O BUFFER OVERFLOW To continue press v 22 SERIAL I O BUFFER OVERFLOW To continue press v 132 Chapter 8 Problemsolving A duplex job was interrupted by interference as paper passed through the output bin during duplexing The printer has received more data from the computer than fits in available memory The printer EIO card in slot X has overflowed its I O buffer during a busy state The printer s parallel buffer has overflowed during a busy state The printer serial buffer has overflowed during a busy state 1 Press for more information 2 Remove one or two pages from the output bin as directed by the display 3 Press v to continue printing Note lf JAM RECOVERY OFF some pages will not be reprinted Re send the missing pages 1 Press to continue printing Note A loss of data will occur Reduce the complexity of the print job to avoid this error
108. ed within this time the status indicator lights up again Note The connection is permanently broken if the sending port is moved out of operation range or if anything passing between the ports blocks transmission for more than 40 seconds This block could be a hand paper or even direct sunlight Depending on the size of the job printing with the optional HP Fast Infrared Receiver may be slower than printing with a cable connected directly to the parallel port Interrupting and resuming printing The job interrupt and resume feature lets you temporarily stop the job that is currently printing in order to print another job through an FIR connection When the FIR job is finished printing the interrupted job resumes printing To interrupt the job at the printer connect to the FIR port on the printer and send a job to the printer The printer stops printing the current job when it reaches the end of the copy it is printing The printer then prints the job sent over the FIR connection When the printer is done printing that job it resumes printing the original job with multiple copies where it left off EN WW Printing with the optional HP Fast InfraRed Receiver 83 Managing memory This printer supports up to 416 MB of memory You can add additional memory by installing Dual Inline Memory Modules DIMMs To allow for memory expansion the printer has three DIMM slots which accept 64 128 or 256 MB of RAM each For information about installi
109. eight 50 mm 2 in Maximum stack height 10 mm 0 4 in Maximum stack height 10 mm 0 4 in 100 sheets 0 13 mm thick 5 5 mils thick 100 sheets 0 13 mm thick 5 5 mils thick 100 sheets 0 13 mm thick 5 5 mils thick 100 sheets 0 13 mm thick 5 5 mils thick Trays 2 3 and 4 use Custom size specifically for B5 ISO Trays 2 3 and 4 do not support the range of custom sizes available in Tray 1 Automatic 2 sided printing duplexing m Weight or thickness Capacity 60 to 120 g m 16 to 32 Ib bond Automatic 2 sided printing Standard size paper Letter A4 A3 Legal Executive JIS B5 A5 11 by 17 The printer automatically prints on paper weights up to 163 gm However automatic 2 sided printing on weights above the maximum value noted in this table can produce unexpected results Note Automatic 2 sided printing does not support rotated short edge first orientation Manual 2 sided duplex printing Any of the supported paper sizes listed for printing from Tray 1 can be manually duplexed See 2 sided duplex printing for more information 18 Chapter 1 Printer basics EN WW Control panel This chapter contains information on the printer control panel which provides control of printer functions and communicates information about the printer and print jobs The following topics are covered e Control panel overview e Control panel buttons e Interpreting control panel in
110. en back on If the problem persists contact HP Support EN WW Paper jams Note EN WW Use this illustration to troubleshoot paper jams in the printer For instructions on clearing paper jams see Clearing paper jams 2 I n a AS FY 4 n s 4 Paper jam locations shown without optional Tray 3 or optional Tray 4 1 top cover area 2 duplex path 3 paper path 4 input path o trays Paper jam recovery This printer automatically provides paper jam recovery a feature that allows you to set whether the printer should attempt to automatically reprint jammed pages The options are AUTO Printer will attempt to reprint jammed pages OFF Printer will not attempt to reprint jammed pages During the recovery process the printer may reprint several good pages that were printed before the paper jam occurred Be sure to remove any duplicated pages To disable paper jam recovery 1 Press vto enter the MENUS 2 Press vw to highlight CONFIGURE DEVICE Paper jams 137 Press v to select CONFIGURE DEVICE Press to highlight SYSTEM SETUP Press v to select SYSTEM SETUP Press to highlight JAM RECOVERY Press v to sel
111. eptacle 166 Chapter 8 Problemsolving EN WW se eme Sm Printer is on but nothing prints The printer Ready indicator light Press PAUSE RESUME to return is not lit the printer to the Ready state The top cover is not closed Close the top cover firmly properly The Data indicator light is The printer is probably still flashing receiving data Wait for the Data indicator to stop flashing REPLACE COLOR Replace the print cartridge CARTRIDGE appears on specified on the printer display the printer display A printer message other than See Control panel Ready appears on the printer messages control panel The parallel port may have a Add a MODE command to DOS timeout error the AUTOEXEC BAT file See the DOS manual for additional information The PS PostScript Emulation Select PS or AUTO for personality is not selected the printer language See Changing printer control panel configuration settings The correct driver is not selected Select the driver for PostScript in the software application or Emulation for this printer in the printer driver software application or printer driver The printer is not properly See Changing printer control configured panel configuration settings The computer port is not Run another peripheral configured or is not working connected to this port to properly verify that the port is working properly The printer has not been Use the appropriate utili
112. er Care Service and Support group HP maintenance agreements 197 198 Appendix C Service and Support EN WW Printer specifications Physical dimensions HP LaserJet 5500 640 mm 704 mm 577 mm 60 kg 25 2 in 27 7 in 22 7 in 132 Ibs HP LaserJet 5500 986 mm 704 mm 630 mm 113 kg with optional 27 7 in 24 8 in 250 Ibs Tray 3 and stand HP LaserJet 5500 704 mm 630 mm 128 kg with optional 27 7 in 24 8 in 283 Ibs Trays 3 and 4 and stand Electrical specifications Hem Wesokmoas zvokmodes Power supply 100 to 127 V 10 96 220 to 240 V 10 96 50 to 60 Hz 2 Hz 50 to 60 Hz 2 Hz Power consumption typical During printing 592 W average 562 W average During standby 54 W average 51 W average Power Save mode 48 W average 44 W average Off mode 0 W average 0 15 W average Heat output Idle 181 BTU hr 174 BTU hr Minimum recommended circuit capacity 10 1 A WARNING Power requirements are based on the region where the printer is sold Do not convert operating voltages This may damage the printer and void the product warranty Note These values are subject to change See http www hp com support 5500 for current information PowerSave default activation is 30 minutes EN WW 199 Acoustic emissions Activity level Operator lt 1m Bystander 1m Loam 35 dB A Loam 33 dB LwAd 4 9 Bels inaudible inaudible ia Powrsave Loam N A dB A L
113. erating system Managing color 99 Matching colors The process of matching printer output color to your computer screen is quite complex because printers and computer monitors use different methods of producing color Monitors display colors by light pixels using an RGB red green blue color process but printers print colors using a CMYK cyan magenta yellow and black process oeveral factors can influence your ability to match printed colors to those on your monitor These factors include print media printer colorants inks or toners for example printing process inkjet press or laser technology for example e overhead lighting personal differences in perception of color software applications printer drivers PC operating system monitors video cards and drivers operating environment humidity for example Keep the above factors in mind when colors on your screen do not perfectly match your printed colors For most users the best method for matching colors on your screen to your printer is to print SRGB colors PANTONE color matching PANTONE has multiple color matching systems PANTONE Matching System is very popular and uses solid inks to generate a wide range of color hues and tints See http www hp com support Ij5500 software for details on how to use PANTONE Matching oystem with this printer Swatch book color matching The process for matching printer output to preprinte
114. ered under HP warranty Control panel messages 121 Control panel message Recommended action ORDER COLOR The identified print cartridge is Order the identified print cartridge CARTRIDGE nearing the end of its useful life l and the SUPPLIES LOW setting in ALENA WINN SYSTEM SETUP is set to STOP Press for detailed information To continue press v Override by pressing v Press v to continue Press 4 and to step through the instructions 5 To exit help press Supplies ordering information is also available from the embedded Web server See Using the embedded Web server for more information ORDER COLOR The identified print cartridge is Order the identified print cartridge CARTRIDGE nearing the end of its useful life The printer is ready and will continue alternates with for the estimated number of pages XXXX PAGES LEFT indicated Printing will continue until REPLACE COLOR CARTRIDGE is shown Estimated pages remaining is based upon historical page coverage of this printer Press for detailed information Press 4 and to step through the instructions To exit help press Supplies ordering information is also available from the embedded Web server See Using the embedded Web server for more information ORDER FUSER KIT The fuser is near end of life The Order the image fuser kit XXXX PAGES LEFT printer is ready and will continue n l l for the estimated number of pages Prin
115. erent paper in the printer input trays and then request paper by type or size Note If you have used previous HP Color LaserJet printers you might be accustomed to configuring Tray 1 to first mode or cassette mode To mimic the settings for first mode configure Tray 1 for Size ANY and Type ANY The printer will pull paper from Tray 1 first when the print job does not specify another tray This setting is recommended if you use different types or sizes of paper To mimic the settings from cassette mode set either the size or type for Tray 1 to a setting other than ANY This setting is recommended if you are using the same size and type of paper in Tray 1 Note If you use 2 sided printing duplex be sure that the paper loaded meets the specifications for duplex printing See Supported paper weights and sizes The instructions below are to configure the trays at the printer control panel You can also configure the trays from your computer by accessing the embedded Web server See Using the embedded Web server Configuring Tray 1 size Press v to enter the MENUS Press to highlight PAPER HANDLING Press v to select PAPER HANDLING Press to highlight TRAY 1 SIZE Press v to select TRAY 1 SIZE Press v or a to highlight the desired paper size Press v to select the paper size Press PAUSE RESUME to return to the Ready state If TRAY 1 SIZE is set to CUSTOM the pop up menu for Custom appears OOP dw TX OX ue IO qe ut Config
116. eriencing a high number of problems with the print cartridge The cartridge does not look like it usually does for example the orange pull tab is missing or the packaging differs from HP packaging Print cartridge storage Do not remove the print cartridge from its package until you are ready to use it To prevent damage to the print cartridge do not expose it to light for more than a few minutes 102 Chapter 7 Maintenance EN WW EN WW Print cartridge life expectancy The life of the print cartridge depends on usage patterns and the amount of toner that print jobs require For example when printing text at 5 percent coverage an HP print cartridge lasts an average of 12 000 pages A typical business letter is about 5 percent coverage Cartridge life expectancy is reduced by frequently printing many 1 or 2 page jobs heavy coverage and automatic duplexing At any time you can verify the life expectancy by checking the print cartridge life as described below Checking the print cartridge life You can check the print cartridge life using the printer control panel the embedded Web server printer software or HP Web Jetadmin software Check the supplies gauge on the printer control panel for approximate supply levels READY i E foe S o hA E la Lb Printer display Message area Prompt area Supplies gauge Print cartridge colors from left to right black magenta yellow and cyan AOON For preci
117. ers using a control panel display These menus include Information Paper Handling Configure Device and Diagnostics Alerts Network only Set up to receive e mail alerts for various printer and supplies events E mail Network only Used in conjunction with the Alerts page to set up incoming and outgoing e mail as well as to set e mail alerts e Security Set a password that must be entered to gain access to the Settings and Networking tabs Enable and disable certain features of the EWS Other Links Add or customize a link to another website This link is displayed in the Other Links area on all embedded Web server pages These permanent links always appear in the Other Links area HP Instant Support Order Supplies and Product Support Device Information Name the printer and assign an asset number to it Enter the name and e mail address for the primary contact who will receive information about the printer e Language Determine the language in which to display the embedded Web server information Time Services Allows time synchronization with a network time server Using the embedded Web server 91 Networking tab This tab allows the network administrator to control network related settings for the printer when it is connected to an IP based network This tab will not appear if the printer is directly connected to a computer or if the printer is connected to a network using anything other than an HP Jetdirect
118. erties On the Configure tab click More In the Total Memory field type or select the total amount of memory that is now installed Click OK D Ir dec e I9 S Go to Checking DIMM installation Enabling the language font DIMM If you installed a language font DIMM in the printer you must select the Font DIMM option in the printer driver for the font DIMM to work properly To enable fonts from the PCL 5c and PCL 6 printer drivers for Windows 1 On the Start menu point to Settings and click Printers 2 Select this printer and select Properties 3 On the Configure tab click More 4 Select the Font DIMM check box 5 In the Configure Font DIMMs dialog box click Add to add the font file 6 In the Add Font DIMM dialog box browse to the location of the font file select the font file and click OK 7 Inthe Configure Font DIMMsdialog box select the installed DIMM Click OK Print a configuration page See Configuration page Checking DIMM installation Check that the DIMMs are installed correctly and working To check DIMM installation 1 Turn the printer on Check that the Ready light is on after the printer has gone through the startup sequence If an error message appears a DIMM may have been incorrectly installed Print a configuration page See Configuration page Check the Installed Personalities and Options section on the configuration page and compare it with the configuration page printed before the DI
119. es make sure they are flat undamaged and not stuck together Do not use envelopes with pressure sensitive adhesive To avoid jams do not remove or insert envelopes during printing 66 Chapter 4 Printing tasks EN WW To load envelopes into Tray 1 1 Open Tray 1 RN ho IQ i E j N RU Load up to 20 envelopes in the center of Tray 1 with the side to be printed on facing down top on the left and the short edge toward the printer Slide the envelopes into the printer as far as they will go without forcing them 3 Adjust the guides to touch the envelope stack without bending the envelopes Make sure the envelopes fit under the tabs on the guides Printing envelopes 1 In the printer control panel set the paper size for Tray 1 to match the size envelope you are printing 2 Specify Tray 1 or select the paper source by size in the printer driver EN WW Configuring input trays 67 Note CAUTION CAUTION 3 If your software does not automatically format an envelope specify Landscape for page orientation in your software application or printer driver Use the guidelines in the table that follows to set margins for return and destination addresses on Commercial 10 or DL envelopes For envelopes of other sizes adjust the margin settings appropriately 4 Select Print from the software application or printer driver 15 mm 0 6 inches 15 mm 0 6 inches 102 mm 4 0 inches 51 mm 2 0 inches
120. f the paper cannot be accessed from this location grasp the green handles on the transfer unit and pull down N So E n V IL 37 WNW A UN 158 Chapter 8 Problemsolving EN WW 6 Grasp the paper by both corners and pull up ELI gt SN m z m D p Eu TEL n C SIO Ce TS FT 8 EN WW Clearing paper jams 159 Paper handling problems The following table lists common paper handling problems and suggested solutions for resolving them Use only paper that meets the specifications outlined in the HP LaserJet Printer Family Print Media Guide For ordering information see Supplies and accessories For paper specifications for this printer see Supported paper weights and sizes Paper handling problems Printer feeds multiple sheets The input tray is overfilled Remove excess paper from the input tray The paper exceeds the Open the input tray and verify maximum stack height indicator that the paper stack is below the mark in the input tray Trays 2 maximum stack height indicator 3 and 4 mark Paper is sticking together Remove paper flex it rotate it 180 degrees or flip it over and then reload it into the tray Note Do not fan paper Fanning can create static electricity which can cause paper to stick together Paper does not meet the Use only paper that meets HP specifications for this printer paper specifications for this printer
121. guration page or use correctly for the input tray the control panel to determine the paper size for which the tray is configured The guides in the tray are not Verify that the guides are against the paper touching the paper The Custom Standard switch Verify that the switch is in the in the tray is not in the correct correct position for the paper position size Manual feed prompt is set Open the tray reload the paper to ALWAYS The printer will and then close the tray always prompt for manual feed otherwise change the manual even if paper is in the tray feed prompt setting to UNLESS LOADED Using this setting the printer will prompt for manual feed unless paper is already in the tray The USE REQUESTED TRAY Load paper in the requested setting in the printer control tray panel is set to EXCLUSIVELY and the requested tray is empty The printer will not use another Change the setting from tray EXCLUSIVELY to FIRST in the Configuration Menu This will allow the printer to use the paper in other trays if no paper is loaded in the specified tray Or Unable to select paper sizes for The printer automatically Set the tray switch to Custom Trays 2 3 or 4 using the printer detects some paper sizes when or adjust the paper width and control panel the tray switch is set to Standard length guides to fit snugly and the paper width and length against the paper stack guides are in a standard paper
122. hat the correct paper type is selected in the software or printer driver Remove excess paper from the input tray Make sure the paper does not exceed the maximum stack height indicator mark in Trays 2 3 or 4 Do not exceed the maximum stack height for Tray 1 Make sure that the input tray containing the transparencies or glossy paper is selected in the software application or printer driver Use the printer control panel to configure the tray to the paper type loaded Make sure that the input tray containing the transparencies or glossy paper is selected in the software application or printer driver Use the printer control panel to configure the tray to the paper type loaded See Configuring input trays Clean the OHT sensor See Periodic cleaning Load envelopes into Tray 1 Try using different envelopes Store envelopes in a controlled environment Try rotating the envelope orientation to load long edge first and set the tray switch to Custom See Envelopes for more information Try using different envelopes Store envelopes in a controlled environment Verify that the envelope is loaded correctly See Configuring input trays See Supported paper weights and sizes or the HP LaserJet Printer Family Print Media Guide Configure Tray 1 size for envelopes EN WW Output is curled or wrinkled Paper does not meet the Use only paper that meets the specifications for this printer HP paper specif
123. he list appears in the language desired press v to set the language You may also change the language at any time by following these steps To select language 1 Press v to enter the MENUS 2 Press to highlight CONFIGURE DEVICE 3 Press v to select CONFIGURE DEVICE 4 Press to highlight SYSTEM SETUP 5 Press v to select SYSTEM SETUP 6 Press to highlight LANGUAGE 7 Press v to select LANGUAGE 8 Press 4 or w to select the appropriate language 9 Press v to set the selection 1 O Press PAUSE RESUME 42 Chapter 2 Control panel EN WW EN WW To select language if the display is in a language you do not understand 1 2 3 4 5 6 T 8 9 1 Press v once Press three times Press v once Press w two times Press v once Press nine times Press v Press 4 or v to select the appropriate language Press v to set the selection O Press PAUSE RESUME Changing printer control panel configuration settings 43 Using the printer control panel in shared environments Because your printer is shared with other users adhere to the following guidelines to ensure successful printer operation Consult your system administrator before making changes to control panel settings Changing control panel settings could affect other print jobs e Coordinate with other users before changing the default printer font or downloading soft fonts Coordinating these operations conserves memory and avoids unexpe
124. he paper inside the printer and transfers the toner from the print cartridges onto the paper A receptacle for holding blank paper General term for paper intended for photocopy or laser printer use EN WW Index SYMBOLS NUMERICS 2 sided printing 76 binding options 77 control panel settings 76 A accessories ordering 189 alerts Printer Statusand Alerts 93 auto continue 41 C clearable warnings setting display time 40 color adjusting 98 halftone options 98 HP ImageREt 2400 96 managing 98 matching 100 print in grayscale 98 printed vs monitor 100 SRGB 96 using 96 components locating 10 configuration page printing 86 configuring e mail alerts 110 control panel buttons 20 22 configuring 37 display 20 lights 20 23 menus 24 25 overview 19 printer personalities 40 using in shared environments 44 controlling print jobs 58 D Declaration of Conformity 204 diagnostics menu 36 DIMMs EN WW installing 180 double sided printing 76 duplex printing 76 E e mail alerts configuring 110 EIO Enhanced Input Output configuring 54 embedded Web server checking toner level 103 description 14 ordering supplies 189 using 90 using to configure alerts 110 viewing with Printer Status and Alerts 93 envelopes loading in Tray 1 67 errors auto continue 41 F fast InfraRed receiver 82 interrupting and resuming 83 Macintosh 82 printing a job 82 Windows 82 FCC regulations 201 file
125. hed to LAN connectors the product meets the requirements of EN55022 Class A in which case the following applies Warning This is a Class A product In a domestic environment this product may cause radio interference in which case the user may be required to take adequate measures Boise Idaho 83713 USA 12 March 2002 For regulatory topics only Australia Contact Product Regulations Manager Hewlett Packard Australia Ltd 31 41 Joseph Street Blackburn Victoria 3130 Australia European Contact Your Local Hewlett Packard Sales and Service Office or Hewlett Packard Gmbh Department HQ TRE Standards EuropeHerrenberger Stra e 130 B blingen D 71034 49 7031 14 3143 USA Contact Product Relations Manager Hewlett Packard CompanyPO Box 15 Mail Stop 160 Boise ID 83707 0015 USA 208 396 6000 204 Appendix E Regulatory information EN WW Safety statements WARNING EN WW Laser safety The Center for Devices and Radiological Health CDRH of the U S Food and Drug Administration has implemented regulations for laser products manufactured since August 1 1976 Compliance is mandatory for products marketed in the United States The printer is certified as a Class 1 laser product under the U S Department of Health and Human Services DHHS Radiation Performance Standard according to the Radiation Control for Health and Safety Act of 1968 Since radiation emitted inside the printer is completely confined within protective housings and e
126. hlight SUPPLIES LOW Press v to select SUPPLIES LOW Press 4 or to select the appropriate setting Press v to set the selection O Press PAUSE RESUME Changing printer control panel configuration settings 41 Jam recovery This option allows you to configure the printer response to paper jams including how it handles the pages involved AUTO is the default value e AUTO the printer automatically turns jam recovery on when sufficient memory is available e ON The printer reprints any page involved in a paper jam Additional memory is allocated to store the last few pages printed and this might cause overall printer performance to suffer e OFF The printer will not reprint any page that was involved in a paper jam Since no memory is used to store the most recent pages performance might be optimal To set jam recovery response 1 Press v to enter the MENUS 2 Press vw to highlight CONFIGURE DEVICE 3 Press vto select CONFIGURE DEVICE 4 Press to highlight SYSTEM SETUP 5 Press vto select SYSTEM SETUP 6 Press to highlight JAM RECOVERY 7 Press vto select JAM RECOVERY 8 Press a or w to select the appropriate setting 9 Press v to set the selection 1 O Press PAUSE RESUME Language The option to set the default language appears when the printer is turned on for the first time As you scroll through the available options the list will appear in the language that is highlighted When t
127. ications for this printer See Supported paper weights and sizes Paper is damaged or in poor Remove paper from the input condition tray and load paper that is in good condition Printer is operating in an Verify that the printing excessively humid environment environment is within humidity specifications You are printing large solid filled Large solid filled areas can areas cause excessive curl Try using a different pattern Paper used was not stored Remove paper and replace correctly and may have it with paper from a fresh absorbed moisture unopened package Paper has poorly cut edges Remove paper flex it rotate it 180 degrees or turn it over and then reload it into the input tray Do not fan paper If the problem persists replace the paper The specific paper type was Configure the software for not configured for the tray or the paper see the software selected in the software documentation Configure the tray for the paper see Configuring input trays Printer will not duplex or You are trying to duplex on Verify that the paper is duplexes incorrectly 2 sided unsupported paper supported for 2 sided printing printing See Supported paper weights and sizes The printer driver is not set up Set up the printer driver to for 2 sided printing enable 2 sided printing The first page is printing on Load preprinted forms and the back of preprinted forms or letterhead in Tray 1 with the letterhead
128. ing 6 Close the transfer unit and front cover TES reo aN S gt RRR d FS 7 Sa aw WOR G EP ANS A i LIMIT rA P a he i Se 277 E Pd ct oS EN WW Clearing paper jams 155 Pull out Tray 2 Tray 3 and Tray 4 and place each tray on a flat surface Remove any partially fed paper from these trays LU Al CoC 2 er RE TA a 7 Lr TTE LS va GES aiaa aa d AME ex T TT En Iz S835 S SS SZ 8 Inspect the paper path above and below to ensure that it is clear If the paper tears make sure that all paper fragments are removed from Note the paper path before resuming printing 9 Check Tray 2 Tray 3 and Tray 4 to make sure the paper is located correctly in each tray and flush with the paper guides Insert the trays into the printer Make sure all trays are completely closed 156 Chapter 8 Problemsolving EN WW Note EN WW 10 Close the top cover Jam in duplex path 1 Using the side handles open the top cover LI UU LL VA GE 4 3 RINN m If the paper tears make sure that all paper fragments are removed from the paper path before resuming printing Clearing paper jams 157 3 Grasp the front cover and pull down TE PD SEEN C Pray 3 E lt Z3 a pm m y 4 Iie E P li qq dd a 4 MW A eet eS SS Ven NSSSSINSSANSNSSSISS 5 I
129. ing familiar with the printer features The following topics are covered e Quick access to printer information e Printer configurations e Printer features e Walk around e Printer software e Print media specifications EN WW Quick access to printer information 2 Chapter 1 Printer basics World Wide Web links Printer drivers updated HP printer software product information and support may be obtained from the following URL e http www hp com support 1j5500 Printer drivers may be obtained from the following sites e n China ftp www hp com cn support 1j5500 e n Japan ftp www jpn hp com support j5500 e n Korea http www hp co kr support j5500 e n Taiwan http www hp com tw support 1j5500 or the local driver website http www dds com tw To order supplies e United States http www hp com go ljsupplies e Worldwide http www hp com ghp buyonline html To order accessories e http www hp com go accessories User guide links e Walk around e Replacing supplies Where to look for more information Several references are available for use with this printer See hitp www hp com support 1j5500 Setting up the printer Getting Started Guide Step by step instructions for installing and setting up the printer EN WW EN WW HP Jetdirect Print Server Administrator s Guide Instructions to configure and troubleshoot the HP Jetdirect print server
130. ing input trays for more information Hewlett Packard recommends using HP Color LaserJet Soft Gloss paper with this printer HP products are designed to work together for optimum printing results If HP Color LaserJet Soft Gloss paper is not used with this printer print quality may be compromised Colored paper Colored paper should be of the same high quality as white xerographic paper Pigments used must be able to withstand the printer s fusing temperature of 190 C 374 F for 0 1 second without deterioration Do not use paper with a colored coating that was added after the paper was produced e The printer creates colors by printing patterns of dots overlaying and varying their spacing to produce various colors Varying the shade or color of the paper will affect the shades of the printed colors Envelopes Envelopes can be printed only from Tray 1 Set the tray s media size to the specific envelope size See Printing envelopes from Tray 1 Printing on special media 73 Note Note CAUTION Adhering to the following guidelines will help ensure proper printing on envelopes and help prevent printer jams Do not load more than 20 envelopes into Tray 1 The weight rating of envelopes should not exceed 105 g m 28 Ib bond Envelopes should be flat Do not use envelopes with windows or clasps Envelopes must not be wrinkled nicked or otherwise damaged Envelopes with peel off adhesive strips must use
131. ing it to the size of the paper being used 3 Slide the paper width guides open to the size of the paper being used 4 Load the paper face up making sure that stack height of the paper does not exceed the maximum stack height mark in the tray 69 Configuring input trays EN WW 5 Slide the paper width guides in making sure that they gently touch the paper 6 Note If the tray is not properly adjusted the printer might display an error message or the paper might jam Loading undetectable standard or custom sized paper into Tray 2 Tray 3 and Tray 4 The Tray X size menu will be displayed when the Tray 2 Tray 3 or Tray 4 switch is in the custom size position You must also change the size setting in the control panel from ANY CUSTOM to CUSTOM or select the undetectable size 1 Remove tray from the printer 70 Chapter 4 Printing tasks EN WW 2 Move the tray switch to the Custom size position Once a custom size is set for a tray it will be retained until the switch is moved back to Standard 3 Slide the paper width guides all the way open and adjust the rear paper length guide to the length of the paper being used 4 Load the paper face up making sure that the stack height of the paper does not exceed the maximum stack height mark in the tray EN WW Configuring input trays 71 5 Slide the paper width guides in making sure that they gently touch the paper Insert the tray in
132. inting tasks EN WW To stop the current print job from your software application If several requests have been sent to the printer through your software they may be waiting in a print queue in Windows Print Manager for example See your software documentation for specific instructions on canceling a print request from the computer Job retention features CAUTION EN WW The HP Color LaserJet 5500 series printer lets you store a job in the printer memory for printing at a later time These job retention features are described below To use job retention you must install a hard disk drive in the printer and properly configure the printer driver To support job retention features for complex jobs HP recommends that you install additional memory Make sure to uniquely identify jobs in the printer driver before printing Using default names may override previous jobs with the same default name or cause the job to be deleted Storing a print job You can download a print job to the printer s hard disk without printing it You can then print the job at any time through the printer control panel For example you may want to download a personnel form calendar time sheet or accounting form that other users can access and print To store a print job permanently on the hard disk select the Stored Job option in the driver when printing the job Quick copying a job The quick copy feature prints the requested number of copies of a job
133. ion settings Job storage limit This option sets the limit for the maximum number of jobs stored on the hard disk at the printer The maximum number allowed is 100 and the default value is 32 Note This option is only available if a hard disk is installed To set the job storage limit Press v to enter the MENUS Press to highlight CONFIGURE DEVICE Press v to select CONFIGURE DEVICE Press to highlight SYSTEM SETUP Press v to select SYSTEM SETUP Press v to select JOB STORAGE LIMIT Press 4 or w to change the value Press v to set the value O deo IX OD a ue OOo qwe uem Press PAUSE RESUME Job held timeout This option sets the period of time that the system keeps files in job storage before deleting them from the queue The default setting for this option is OFF the other available settings are 1 HOUR 4 HOURS 1 DAY and 1 WEEK Note This option is only available if a hard disk is installed To set the job held timeout 1 Press v to enter the MENUS 2 Press to highlight CONFIGURE DEVICE 3 Press v to select CONFIGURE DEVICE 4 Press to highlight SYSTEM SETUP EN WW Changing printer control panel configuration settings 37 Press v to select SYSTEM SETUP Press to highlight JOB HELD TIMEOUT Press v to select JOB HELD TIMEOUT Press a or w to select the appropriate time period Press v to set the time period Z S x wol o 0 Press PAUSE RESUME Tray behavior options use requested tray
134. is determining whether it is an HP or non HP cartridge Settings have been changed before the printer automatically restarts or external device modes have changed 1 To change paper type press v 2 Use 4 and to highlight the type then press v to select the type or To change the paper size to Letter A4 Executive B5 JIS A5 or Legal leave the tray switch in the Standard position or 1 To change the paper size to other sizes move the tray switch to Custom adjust the paper guides against the paper and close the tray Use 4 and to highlight the paper size then press v to select the size To change paper type press v Use a and to highlight the type then press v to select the type To change the paper size to Letter A4 Executive B5 JIS A5 or Legal leave the tray switch in the Standard position To change the paper size to other sizes adjust the paper guides against the paper and close the tray Select the paper handling menu from the control panel Configure the size for the tray See Configuring input trays for more details No action necessary Install additional memory in the printer or install a disk drive into the printer If a disk drive is installed delete previously stored print jobs 1 Use a and v to highlight another tray and then press v to select the tray 2 Press gt to return to the previous tray No action necessary No action necessary
135. ist 114 incorrect printer output 173 jams 137 overhead transparencies 176 print quality 176 two sided printing 76 U usage page printing 87 W warranty print cartridge 195 product 193 transfer unit 196 Index 211 nvent copyright 2002 Hewlett Packard Company www hp com C9656 90905
136. its of the PIN 13 Press v when finished entering PIN 14 Press and to select the number of copies needed 15 Press v to print the job Deleting a private job If the printer is turned off all private jobs are deleted A private job can also be deleted from the printer control panel You can delete a job without printing it or delete it after it is printed 1 Press v to enter MENUS RETRIEVE JOB is highlighted Press v to select RETRIEVE JOB Press to highlight your USER NAME Press v to select your USER NAME Press to highlight a JOB NAME Press v to select the JOB NAME Press to highlight DELETE 9 Press v to select DELETE po Ow Ox HE ie oe 9 10 Press a or v to select the first digit of the PIN 11 Press v to select the digit The number changes to an asterisk 12 Repeat steps 10 and 11 for the remaining three digits of the PIN 13 Press v when finished entering PIN 14 Press v to delete the job EN WW Job retention features 81 Printing with the optional HP Fast InfraRed Receiver Note Note 82 The optional HP Fast InfraRed Receiver FIR enables wireless printing from any IRDA compliant portable device such as a laptop computer to the printer The printing connection is maintained by positioning the sending infrared port within operating range The connection is permanently broken if the sending port is moved out of operation range or if anything passing between the ports blocks transmissi
137. l disappear shortly and the printer will return to Ready or BUSY state The printer is in the process of canceling a job The message will continue to be displayed while the job is stopped the paper path flushed and any remaining incoming data on the active data channel is received and discarded No action necessary The engine is turning its rollers to No action necessary check for possible paper jams The printer encountered a request for a personality that did not exist in the printer The job is aborted and no pages will be printed This message is displayed while the event log is cleared The printer will back up one screen to Service Menu upon completion of printing the page The printer jammed or detected misplaced paper when turned on The printer is attempting to eject jammed pages automatically The covers need to be closed 1 Press v to continue 2 Try a different driver No action necessary No action necessary 1 Press for more information 2 Close front covers 3 To exit help press Note This message might also appear if the fuser is missing or installed incorrectly Be sure that the fuser is installed correctly EN WW Control panel message Recommended action CPR SENSOR A color plane registration CPR error 1 Force a calibration by selecting Calibrate OUT OF RANGE was detected during calibration Now from from the Print Quality menu 2 If the message persist
138. l down on the paper to remove it Pulling up on the paper can damage the fuser rollers and cause print quality problems WARNING Do not reach into the fuser until it has cooled Note If the paper tears make sure that all paper fragments are removed from the paper path before resuming printing 8 Firmly push the two green levers on either side of the fuser to re engage the fuser rollers Egon N Ee aa es SSNS ULP Ami E 1 it TE 0O pms 9j 9 Close the transfer unit and front cover Se FROG FESS gt puo EN WW Clearing paper jams 153 10 Close the top cover Jam in paper input path or paper path 1 Using the side handles open the top cover 24 4 fi MA G i TW 154 Chapter 8 Problemsolving EN WW 3 Grasp the green handles on the transfer unit and pull down NA C ECIDUPE E f Si SSR RN din SA 7 iz 4 Daa D LK SSN LA UL gt f E Eure C i LAA CAUTION Do not place anything on the transfer unit while it is open If the transfer unit is damaged print quality problems may result 4 Grasp the paper by both corners and pull up TAS TEE eS n NSRR AN e ma Di rS I 5 Inspect the paper path to ensure that it is clear Note If the paper tears make sure that all paper fragments are removed from the paper path before resuming print
139. ll return to the SET REGISTRATION menu when the page is completed The printer is generating the supplies status page The printer will return to the online Ready state when the page is completed The printer is generating the usage page The printer will return to the online Ready state when the page is completed Paper temporarily comes into the output bin while printing a duplex job This message precedes all other processing tasks or appears when the printer receives non printable data The printer is currently processing a job but is not yet picking pages When paper motion begins this message will be replaced by a message that indicates which tray the job is being printed from The printer is online and ready for data No status or device attendance messages are pending at the display The printer is online and ready for data No status or device attendance messages are pending at the display A firmware upgrade is in progress Do not turn the printer off until the printer returns to Ready No action necessary No action necessary No action necessary No action necessary No action necessary No action necessary No action necessary Control panel messages No action necessary Follow the instructions on the printed pages Follow the instructions on the printed pages Do not grab paper as it temporarily comes into the output bin The message will disappear when the job is finished
140. low Windows MacintshOS Network administrator Software installer PostScript Printer HP Web Jetadmin a automates the printing Description files PPDs browser based system system installation for use with the Apple management tool See PostScript drivers that http www hp com go comes with the Mac OS webjetadmin for the latest Printer Status and Alerts HP LaserJet Utility a HP Web Jetadmin software Online Web registration printer management utility HP Jetdirect Printer for Mac OS users Installer for UNIX available for download from http www hp com support net_printing EN WW Printer software 15 Print media specifications For optimum results use conventional 75 g m to 90 g m 20 to 24 Ib photocopy paper Verify that the paper is of good quality and is free of cuts nicks tears spots loose particles dust wrinkles curls or bent edges Supported paper weights and sizes Normal orientation loads long side first into the printer This is the preferred orientation because it allows for longer consumable life and increased printer speed However some paper sizes can be loaded short side first This orientation is called rotated Paper that can be fed into the printer using the rotated short side first orientation have R after the paper size These paper sizes are Letter R A4 R A5 R and B5 R Tray 1 paper sizes Standard size 60 to 200 g m 100 sheets paper cardstock 16 to 53 Ib bond
141. lp Follow the instructions on the display to load paper or configure the tray Press 4 and to step through the instructions To exit help press Press v to print from another tray Press for detailed information Follow the instructions on the display to load paper or configure the tray Press 4 and to step through the instructions To exit help press No action necessary EN WW Control panel message If no paper is in the manual feed tray MANUALLY FEED TYPE SIZE For help press alternates with Loading program x To continue press v MANUALLY FEED TYPE lt SIZE gt For help press alternates with MANUALLY FEED TYPE lt SIZE gt To use another tray press v Moving MP tray solenoid To exit press Cancel Job key Moving tray feed clutch To exit press Cancel Job key No job to cancel NON HP CARTRIDGE DETECTED NON HP CARTRIDGE IN USE alternates with Ready For menus press v EN WW Paper is in Tray 1 but a job sent requires a specific paper type and size that is not currently available There is no paper in the tray and a job sent requires a specific paper type and size that is not currently available through Tray 1 The printer is executing a Component Test and the component selected is MP Tray Feed Solenoid The printer is executing a Component Test and the component selected is Tray Feed Clutch The CANCEL JOB button was press
142. lp go to http www hp com support l1j5500 EN WW Changing print cartridges 107 Replacing supplies CAUTION Carefully follow the guidelines in this section when replacing printer supplies Locating supplies Supplies are identified by labeling and blue plastic handles The following figure illustrates the location of each supply item Supply item locations 1 fuser 2 print cartridges 3 transfer unit Supply replacement guidelines To facilitate the replacement of supplies keep the following guidelines in mind when setting up the printer e Sufficient space is required above and in the front of the printer for removing supplies e The printer should be located on a flat sturdy surface For instructions on installing supplies see the installation guides provided with each supply item or see more information at http www hp com support 1j5500 When you connect select Solve a Problem Hewlett Packard recommends the use of HP products in this printer Use of non HP products may cause problems requiring service that is not covered by the Hewlett Packard warranty or service agreements 108 Chapter 7 Maintenance EN WW EN WW Making room around the printer for replacing supplies The following illustration shows the clearance necessary in front of above and to the side of the printer for replacing supplies TA L RWW Supplies replacement clearance diagram 1 628 mm 25 inches 2 1550
143. m s lighting can affect the appearance of colors on your screen For more information see Matching colors 96 Chapter 6 Color EN WW EN WW The latest versions of Adobe PhotoShop CorelDRAW Microsoft Office and many other applications use sRGB to communicate color Most importantly as the default color space in Microsoft operating systems sRGB has gained broad adoption as a means to exchange color information between applications and devices using a common definition that assures typical users will experience greatly improved color matching SRGB improves your ability to match colors between the printer the PC monitor and other input devices scanner digital camera automatically without the need to become a color expert Printing in four colors CMYK Cyan magenta yellow and black CMYK are the inks used by a printing press The process is often called four color printing CMYK data files are typically used by and originate from graphic arts printing and publishing environments The printer will accept CMYK colors through the PS printer driver The printer color rendering of CMYK is designed to provide rich saturated colors for text and graphics CMYK ink set emulation PostScript only The printer s color rendering of CMYK can be made to emulate several standard Offset Press ink sets Default This selection is good for general purpose rendering of CMYK data It is designed to render photographs well while at the same ti
144. m size paper 148 by 210 mm 60 to 163 g m 500 sheets 5 8 by 8 3 in 16 to 43 Ib bond 75 g m 20 Ib bond Maximum size paper 297 by 432 mm 60 to 163 g m 100 sheets 11 7 by 17 in 16 to 43 Ib bond 75 g m 20 Ib bond Standard size glossy 75 to 163 g m 200 sheets paper Letter A4 20 to 43 Ib bond Letter R A4 R Legal Executive JIS B5 B5 R A5 A5 R 11 by 17 A3 Minimum size glossy 148 by 210 mm 60 to 163 g m 200 sheets paper 5 8 by 8 3 in 16 to 43 Ib bond EN WW Print media specifications 17 Tray 2 and optional Trays 3 and 4 Maximum size glossy paper Standard size label Letter A4 Letter R A4 R Legal Executive JIS B5 B5 R A5 A5 R 11 by 17 A3 Minimum size label Maximum size label Transparencies Letter A4 Letter R A4 R Legal Executive JIS B5 B5 R A5 A5 R 11 by 17 A3 Standard tough paper Letter A4 Letter R A4 R Legal Executive JIS B5 B5 R A5 A5 R 11 by 17 A3 Minimum size tough paper Maximum size tough paper 297 by 432 mm 11 7 by 17 in 148 by 210 mm 5 8 by 8 3 in 297 by 432 mm 11 7 by 17 in 148 by 210 mm 5 8 by 8 3 in 297 by 432 mm 11 7 by 17 in Weight or thickness Capacity 60 to 163 g m 200 sheets 16 to 43 Ib bond 0 12 to 0 13 mm thick 4 7 to 5 5 mils thick 0 10 to 0 13 mm thick 4 to 5 mils thick 0 10 to 0 13 mm thick 4 to 5 mils thick 0 10 to 0 13 mm thick 4 to 5 mils thick Maximum stack h
145. me providing rich saturated colors for text and graphics SWOP Common ink standard in the U S and other locations Euroscale Common ink standard in Europe and other locations DIC Dainippon Ink and Chemical Common ink standard in Japan and other locations Device Emulation is turned off To render photographs properly with this selection images require color management in the application or operating system Using color 97 Managing color Setting color options to Automatic will typically produce the best possible print quality for color documents However there may be cases when you want to print a color document in grayscale black and white or wish to change one of the printer s color options Using Windows print in grayscale or change the color options using settings found on the Color tab in the printer driver e Using a Macintosh computer print in grayscale or change the color options using the Color Matching pop up menu in the Print dialog box Print in Grayscale oelecting the Print in Grayscale option from the printer driver prints a document in black and white This option is useful for printing color documents that will be photocopied or faxed Automatic or manual color adjustment The Automatic color adjustment option optimizes the neutral gray color treatment halftones and edge enhancements used for each element in a document For more information see your printer driver online Help Note Au
146. mm 61 inches 3 940 mm 37 inches Approximate replacement intervals for supplies The following table lists the estimated replacement intervals for supplies and the control panel messages that prompt when to replace each item Approximate time Printer message Page count period Color cartridges REPLACE BLACK 13 000 pages 3 25 months CARTRIDGE 12 000 pages REPLACE COLOR 3 months CARTRIDGE Image Transfer kit REPLACE 120 000 pages 40 months TRANSFER KIT Image Fuser kit REPLACE FUSER KIT 150 000 pages 50 months Approximate life is based on 4 000 pages per month Approximate average A4 letter size page count based on approximately 5 percent coverage of individual colors Usage conditions and print patterns may cause results to vary To order supplies online go to http www hp com supplies 1j5500 Replacing supplies 109 Configuring e mail alerts You can use HP Web Jetadmin or the embedded Web server to configure the system to alert you of problems with the printer The alerts take the form of e mail messages to the e mail account s that you specify You can configure the following the printer s you want to monitor e what alerts are to be received for example alerts for paper jams paper out supplies status and cover open the e mail account to which the alerts should be forwarded HP Web Jetadmin See HP Web Jetadmin for general information about HP Web Jetadmin See the HP W
147. n Printer hard disk which provides storage for fonts and macros as well as job storage standard on HP Color LaserJet 5500hdn Dual inline memory modules DIMM Printer stand recommended for additional optional trays Optional 500 sheet paper feeder Tray 3 and 4 that supports paper sizes from 148 by 210 mm 5 8 by 8 3 inches up to 297 by 432 mm 11 6 by 17 inches standard on HP Color LaserJet 5500dtn Tray 3 and 5500hdn Trays 3 and 4 printers Flash DIMM Fast InfraRed FIR pod Optional enhanced input output EIO network card standard on HP Color LaserJet 5500n 5500dn 5500dtn and 5500hdn printers FIR connection HP Web Jetadmin software Standard bidirectional parallel cable interface IEEE 1284 compliant Supplies status page contains information on toner level page count and estimated pages remaining No shake cartridge design Printer checks for authentic HP print cartridges at cartridge installation Internet enabled supply ordering capabilities using embedded Web server or printer Status and Alerts Printer features 9 Walk around The following illustrations identify the locations and names of key components of this printer Front view shown with second 500 sheet paper feeder output bin printer control panel top cover front cover contains Tray 1 Tray 2 500 sheets of standard paper Tray 3 optional 500 sheets of standard paper Tray 4 optional 500 sheets of stan
148. n necessary Printing The printer is generating the demo No action necessary DEMO page The printer will return to the online Ready state when the page is completed Printing The printer is generating the event No action necessary EVENT LOG log page The printer will return to the online Ready state when the page is completed Printing The printer is generating the mass No action necessary FILE DIRECTORY storage directory page The printer will return to the Ready state when the page is completed 124 Chapter 8 Problemsolving EN WW Control panel message Printing FONT LIST Printing MENU MAP Printing PQ TROUBLESHOOTING Printing REGISTRATION PAGE Printing SUPPLIES STATUS Printing USAGE PAGE Processing duplex job Do not grab paper until job completes Processing Processing JOB NAME Ready Diagnostics mode To exit press Cancel Job key Ready For menus press v Receiving upgrade EN WW The printer is generating either the PCL or PS personality typeface list The printer will return to the Ready state when the page is completed The printer is generating the printer menu map The printer will return to the Ready state when the page is completed The printer is generating the print quality troubleshooting pages The printer will return to the Ready state when the pages are printed The printer is generating the registration page The printer wi
149. na nananana nananana 94 6 Color USNOG COl C r OU Trmw 96 nr Imageiset 240 saaie E do de RRRR ERR IEEE HEURE P388 UE LR IER URL rr s rc Seta 96 Paper SCICCUON 96 COIGl OD UON 244 E ec he 99 vem exar oasis sr RU uBUP D hen eee hea eres 96 ji 6 M ETMPMDEEET 96 Printing in four colors CMYK 0 0 ccc cen e rn 97 Managing COI T e MEEErr 98 HONEEK e Em 98 Automatic or manual color adjustment 0 0 0 eee nee ees 98 EE pae KE E or E haw he eRe E E E E E de aes 100 PANTONE color matching sssssssss eeaeee 100 Swatch book color matching 0 ccc ene een 100 V vi 7 Maintenance Managing the print cartridge 0 ee tenn eet e nen eens 102 HP PMMUCANUIOGCS eos hbeP LPPRPESOSOSPUSRLPIIERMSTPIOUPEIATIQURUSGVUW4 RE RE RNIPOUDPPPS 102 Non HP print Cartridges 0 0 nananana naana een hrs 102 Print cartridge authentication nanan annaa aana eee tenn eens 102 HP fraud hotline cocc6058 decem petri tonne edu idc uem so acq ea eR EC sane sd 102 Print cartridge suragGareresprprceeesu e4 c4 49 er sewexec yu bau PtUR R Z EPUTEXRPE 102 Print cartridge life expectancy 0 0 een ene tenets 103 Checking the print cartridge life llli 103 Changing print CartridgeS 1 0 en nen rr 104 To change the print cartridge 0
150. nformity Declaration of Conformity according to ISO IEC Guide 22 and EN 45014 Manufacturer s Name Hewlett Packard Company Manufacturer s Address 11311 Chinden Boulevard Boise Idaho 83714 1021 USA declares that the product Product Name HP Color LaserJet 5500 series Including 500 sheet paper feeder Regulatory Model Number BOISB 0202 00 Product Options All conforms to the following Product Specifications Safety IEC 60950 1991 A1 A2 A3 A4 EN60950 1992 A1 A2 A3 A4 A11 IEC 60825 1 1993 A1 EN 60825 1 A11 Class 1 Laser LED Product GB4943 1995 EMC CISPR 22 1993 A1 A2 EN 55022 1994 A1 A2 Class B EN 61000 3 2 1995 A14 EN 61000 3 3 1995 EN 55024 1998 FCC Title 47 CFR Part 15 Class B ICES 003 Issue 3 GB9254 1998 AS NZS 3548 1995 A1 A2 Supplementary Information The product herewith complies with the requirements of the EMC Directive 89 336 EEC and the Low Voltage Directive 73 23 EEC and carries the CE Marking accordingly 1 The product was tested in a typical configuration with Hewlett Packard Personal Computer Systems 2 This Device complies with Part 15 of the FCC Rules Operation is subject to the following two Conditions 1 this device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation This product includes LAN Local Area Network options When the interface cable is attac
151. ng memory see Working with memory and print server cards The printer uses 168 pin nonparity synchronous DRAM memory modules Extended data output EDO DIMMs are not supported Note If memory problems occur when you are printing complex graphics you can make more memory available by removing downloaded fonts style sheets and macros from printer memory Reducing the complexity of a print job from within an application can help avoid memory problems 84 Chapter 4 Printing tasks EN WW EN WW Managing the printer This chapter describes how to manage the printer The following topics are covered e Printer information pages e Using the embedded Web server e Using Printer Status and Alerts 85 Printer information pages From the printer control panel you can print pages that give details about the printer and its current configuration The procedures for printing the following information pages are described here menu map configuration page supplies status page usage page demo page file directory available only on printers with hard drives PCL or PS font list event log print quality troubleshooting page Menu map To see the current settings for the menus and items available in the control panel print a control panel menu map 1 Press v to enter the MENUS 2 Press to highlight INFORMATION 3 Press vto select INFORMATION 4 f PRINT MENU MAP is not highlighted press 4 o
152. ng incorrectly placed out or low Insert the supply item or make sure the installed supply item is fully seated The transfer unit is either not installed or not correctly installed in the printer No action necessary Press for detailed information Press 4 and v to step through instructions To exit help press Press for help Follow the instructions on the display to locate and install the missing or incorrectly installed cartridge Press 4 and to step through the instructions To exit help press Press for help Follow the instructions on the display to locate and install the missing or incorrectly installed fuser Press 4 and to step through the instructions To exit help press Press v and then press for help Follow the instructions on the display to locate and replace the missing or incorrect supply Press 4 and to step through the instructions To exit help press Press for help Follow the instructions on the display to locate and replace the missing or incorrectly installed transfer unit Press 4 and to step through the instructions To exit help press Control panel messages 119 Control panel message LOAD TRAY X TYPE SIZE For help press alternates with LOAD TRAY X TYPE SIZE Move tray switch to CUSTOM To use another tray press v LOAD TRAY X TYPE SIZE For help press alternates with LOAD T
153. ng click the Flip Pages Up check box Manual 2 sided printing oome printer models do not support automatic 2 sided printing However you can print on both sides of a page using manual 2 sided printing To manually print on both sides use the instructions below 1 Print all the even numbered pages first Many software applications have an option to print only odd or even pages 2 Remove the printed pages from the printer If the print job has an odd number of pages add a blank piece of paper to the bottom of the stack 3 n your software application or in the printer driver select Manual Feed as the paper source 4 n the printer driver select the option to Manually Print on 2nd Side In PCL drivers this option is found on the Finishing tab under Print Quality Details Inthe PostScript driver this option is found in the Document Options section under the Advanced settings 5 In your software application select the option to print all the odd numbered pages and click Print When the printer control panel displays MANUALLY FEED insert the stack of paper into Tray 1 in one of the following orientations For portrait orientation with long edge book binding place the stack with the previously printed side facing up and the top edge of the pages to the left For portrait orientation with short edge calendar binding place the stack wth the previously printed side facing up and to the top edge of the pages to the
154. nt internal pages receive notification of printer and supplies events view and change network configuration To use the embedded Web server you must have Microsoft Internet Explorer 4 and later or Netscape Navigator 4 and later The embedded Web server works when the printer is connected to an IP based network The embedded Web server does not support IPX based printer connections You do not have to have Internet access to open and use the embedded Web server To access the embedded Web server using a network connection In a supported Web browser on your computer type the IP address for the printer To find the IP address print a configuration page For more information about printing a configuration page see Printer information pages Note Once you open the URL you can bookmark it so that you can return to it quickly in the future 1 The embedded Web server has three tabs that contain settings and information about the printer the Information tab the Settings tab and the Network tab Click the tab that you want to view 2 See the following sections for more information about each tab oee Using Printer Status and Alerts section to access the embedded web server with a direct connection 90 Chapter 5 Managing the printer EN WW EN WW Information tab The Information pages group consists of the following pages Device Status This page displays the printer status and shows the life remaining of HP supplies wi
155. ntact HP support at http www hp com support 1 Lift the top cover of the printer 2 Grasp the front cover and pull down and then grasp the green handles on the transfer unit and pull down 3 Remove the cyan print cartridge from the printer EN WW Periodic cleaning 111 CAUTION CAUTION Do not place the cyan print cartridge on the transfer unit while it is open If the transfer unit is damaged severe print quality problems may result 4 Remove the OHT sensor cleaning brush from the base of the printer A SILLAS LM CIPIT 2 SEE SAN ZN ALa o 7f 5 Insert the brush into the base notch and brush from right to left four or five times n Do not brush back and forth over the sensor This will smear dust over the sensor and cause printer errors 6 Replace the OHT sensor cleaning brush into the base of the printer 7 Align the cyan print cartridge with the tracks inside the printer and insert the cartridge until it is completely seated 8 Close the front cover and then close the top cover 112 Chapter 7 Maintenance EN WW EN WW Problemsolving This chapter describes what to do if problems arise with your printer The following topics are covered Basic troubleshooting checklist Control panel message types Control panel messages Paper jams Common causes of paper jams Clearing paper jams Paper handling problems Printer response problems Printer control panel problems Color
156. ntrol panel settings work The printer control panel display Fans may run while the printer incorrectly is blank or is not lit even when is in Standby mode off Press the fan is running the printer s on off button to turn the printer on Printer settings in the printing Confirm that the settings in software application or printer the application and printer driver differ from the printer driver are appropriate The control panel settings application settings override the printer driver and control panel settings and the printer driver settings override the control panel settings Control panel settings were not Reselect the control panel correctly saved after they were settings and then press w An changed asterisk should appear to the right of the setting The Data indicator light is lit Buffered data exists in the and there are no pages printing printer Press v to print the buffered data using current control panel settings and activate the new control panel settings If the printer is on a network Consult the network another user may have changed administrator to coordinate printer control panel settings changes to printer control panel settings Unable to select Tray 3 or Tray 4 Tray 3 or Tray 4 500 sheet Tray 3 or Tray 4 appears as optional 500 sheet paper paper feeder does not appear an option only if it is installed feeder as an input tray option on the Verify correct installation of
157. o is not connected to this port to configured or is not working verify that the port is working properly properly The printer has not been Use the appropriate utility to correctly named for the network name the printer on the network or Macintosh For Macintosh name the printer from within the Chooser menu 168 Chapter 8 Problemsolving EN WW Unable to select the printer from If you are using a switch box Select the correct printer the computer the printer may not be selected through the switch box for the computer The printer s Ready indicator Press PAUSE RESUME to return light is not lit the printer to the Ready state A printer message other than See Control panel Ready appears on the printer messages control panel The correct printer driver is not Install the correct printer driver installed in the computer The correct printer and port are Select the correct printer and not selected on the computer port The network is not configured Use the network software to properly for this printer verify the printer s network configuration or consult with the network administrator The power source receptacle is Connect the printer to a different not working correctly power receptacle EN WW Printer response problems 169 Printer control panel problems The following table lists common printer control panel problems and suggested solutions for resolving them Printer control panel problems Co
158. oam N A dB A Lwa N A Bels A N A Bels A Note These values are subject to change See http www hp com support lj5500 for current information 200 Appendix D Printer specifications EN WW Regulatory information FCC regulations Note EN WW This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy If this equipment is not installed and used in accordance with the instructions it may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures reorient or relocate the receiving antenna increase separation between equipment and receiver connect equipment to an outlet on a circuit different from that to which the receiver is located consult your dealer or an experienced radio TV technician Any changes or modifications to the printer that are not expressly approved by HP could void the user s authority to operate this equipment
159. obtain HP software for UNIX Linux networks visit HP Customer Care online at http www hp com support net printing For other installation options supported by the HP Jetdirect print server see the HP Jetdirect Print Server Administrator s Guide included with printers equipped with the HP Jetdirect print server Enhanced I O EIO configuration 55 56 Chapter 3 I O Configuration EN WW EN WW Printing tasks This chapter describes how to perform basic printing tasks The following topics are covered Controlling print jobs oelecting print paper Configuring input trays Printing on special media 2 sided duplex printin opecial printing situations Job retention features Printing with the optional HP Fast InfraRed Receiver Managing memory 57 Controlling print jobs In the Microsoft Windows operating system three settings affect how the printer driver tries to pull paper when you send a print job The Source Type and Size settings appear in the Page Setup Print or Print Properties dialog boxes in most software programs If you do not change these settings the printer automatically selects a tray using the default printer settings Source Printing by Source means you choose a specific tray from which you want the printer to pull paper The printer tries to print from this tray no matter what type or size is loaded in it If you choose a tray that is configured for a type or size that does not match your print job the
160. ol panel EN WW 10 Press or w to select ALWAYS or UNLESS LOADED 11 Press v to set the behavior 12 Press PAUSE RESUME PowerSave Time The adjustable PowerSave Time feature reduces power consumption when the printer has been inactive for an extended period You can set the length of time before the printer goes into PowerSave mode to 1 MINUTE 15 MINUTES 30 MINUTES or to 1 HOUR 1 5 HOURS 2 HOURS or 4 HOURS The default setting is 30 MINUTES Note The printer display dims when the printer is in PowerSave mode PowerSave mode does not affect printer warm up time unless the printer was in PowerSave mode for more than 8 hours To set PowerSave Time Press v to enter the MENUS Press to highlight CONFIGURE DEVICE Press v to select CONFIGURE DEVICE Press to highlight SYSTEM SETUP Press v to select SYSTEM SETUP Press to highlight POWERSAVE TIME Press v to select POWERSAVE TIME Press a or w to select the appropriate time period Press v to set the time period m m iX x Lg c P oz O Press PAUSE RESUME To disable enable PowerSave 1 Press v to enter the MENUS 2 Press vw to highlight CONFIGURE DEVICE 3 Press v to select CONFIGURE DEVICE 4 Press vw to highlight RESETS 5 Press v to select RESETS 6 Press vw to highlight POWERSAVE 7 Press v to select POWERSAVE 8 Press 4 or w to select ON or OFF 9 Press vto set the selection 1 O Press PAUSE RESUME EN WW Changing printer control
161. olor cyan magenta yellow and black printer statistics related to print quality instructions on interpreting the information and procedures to solve print quality problems If following the procedures recommended by the print quality troubleshooting pages does not improve print quality go to http www hp com support 1j5500 Printer information pages 89 Using the embedded Web server When the printer is directly connected to a computer the embedded Web server is supported for Windows 95 and later In order to use the embedded Web server with a direct connection you must choose the Custom installation option when you install the printer driver Select the option to load Printer Status and Alerts The proxy server is installed as part of the Printer Status and Alerts software When the printer is connected to the network the embedded Web server is automatically available You may access the embedded Web server from Windows 95 and later The embedded Web server allows you to view printer and network status and to manage printing functions from your computer instead of from the printer control panel Below are examples of what you can do using the embedded Web server view printer control status information set the type of paper loaded in each tray determine the remaining life on all supplies and order new ones view and change tray configurations view and change the printer control panel menu configuration view and pri
162. om verskrider gr nsen f r laserklass 1 HUOLTO HP Color LaserJet 5500 5500n 5500dn 5500dtn 5500hdn kirjoittimen sis ll ei ole k ytt j n huollettavissa olevia kohteita Laitteen saa avata ja huoltaa ainoastaan sen huoltamiseen koulutettu henkil T llaiseksi huoltotoimenpiteeksi ei katsota v riainekasetin vaihtamista paperiradan puhdistusta tai muita k ytt j n k sikirjassa lueteltuja k ytt j n teht v ksi tarkoitettuja yllapitotoimia jotka voidaan suorittaa ilman erikoisty kaluja VARO Mik li kirjoittimen suojakotelo avataan olet alttiina nakymattomallelasersateilylle laitteen ollessa toiminnassa l katso s teeseen VARNING Om laserprinterns skyddsh lje ppnas d apparaten r i funktion uts ttas anv ndaren f r osynlig laserstr lning Betrakta ej str len Tiedot laitteessa k ytett v n laserdiodin s teilyominaisuuksista Aallonpituus 775 795 nm Teho 5 m W Luokan 3B laser 206 Appendix E Regulatory information EN WW Glossary bidirectional communication bin BOOTP chooser control panel default DHCP DIMM duplex EIO Emulated PostScript EPS FIR firmware font fuser grayscale halftone pattern HP Jetdirect HP Web Jetadmin I O IP address IPX SPX macro EN WW Two way data transmission A receptacle for holding printed pages Abbreviation for Bootstrap Protocol an Internet protocol that allows a computer to find its own IP address A Macin
163. om size position You can also change the size setting in the control panel from ANY CUSTOM to CUSTOM Use the ANY setting when the paper on which you want to print does not exactly match the size of the paper specified in the document you are printing The printer will look first for paper that exactly matches the document and then it will look for and print from the tray set to ANY Use ANY CUSTOM to set a custom size in the software application The printer will look for an exact size match If it does not find an exact match to the custom size specified it will look in the tray set for ANY CUSTOM Finally the printer will look for and use paper from a tray set to ANY If you will be using only one size of custom paper or will not be leaving the same custom size paper in the tray for some time set the tray switch to Custom and select the size setting in the control panel to ANY CUSTOM You do not need to set the unit of measure X dimension or Y dimension Configuring input trays 63 There are three steps to set up custom paper When all three steps are completed the display will return to the PAPER HANDLING menu Once a Custom size is set for a tray it will be retained until the switch in the tray is moved back to Standard or you can change it in the control panel 1 Unit of measure 2 Xdimension 3 Y dimension 1 Custom Standard switch Unit of measure 1 Press vw to highlight UNIT OF MEASURE 2 Press vto select UNIT
164. on for more than 40 seconds This block could be a hand paper or even direct sunlight For more information see the user guide that came with the optional HP FIR If your operating system does not have infrared software installed contact your computer manufacturer for drivers and installation instructions Setting up to print with Windows 95 98 2000 NT Me and XP Before launching the InfraRed Driver complete the following steps 1 Click Start click Settings and then click Printers 2 Select the HP LaserJet 5500 5500n 5500dn 5500Dtn or 5500hdn as your default printer 3 While in the same Printers folder make certain the printer is highlighted choose Properties then Details and make sure that Virtual Infrared LPT Port is selected 4 Select the file to print Setting up to print with Macintosh computers The first step for setting up an infrared printer is creating a Desktop Printer icon using the Desktop Printer Utility By default the Desktop Printer Utility is located in the Apple Extras Apple LaserWriter folder on the hard drive Printer IR will not be an option if the Infrared Control Panel and extenstion are not active In addition the infrared print capability is possible only with the HP LaserWriter version 8 6 driver or later Launch the Desktop Utility Select Printer IR Infrared and click OK Change PostScript Printer Description PPD File to match the printer On the File menu select Save pol
165. onfiguration network versus parallel the speed of the computer you are using the amount of printer memory installed the network operating system and configuration if applicable printer personality PCL or PostScript 3 emulation Adding additional printer memory might resolve memory problems improve how the printer handles complex graphics and improve download times but it will not increase maximum printer speed ppm rating 114 Chapter 8 Problemsolving EN WW Control panel message types Note EN WW The control panel displays four types of messages that may indicate the status of or problems with the printer Status messages otatus messages reflect the current state of the printer They inform you of normal printer operation and require no interaction to clear them They change as the state of the printer changes Whenever the printer is ready not busy and has no pending warning messages the status message Ready is displayed if the printer is online Warning messages Warning messages inform you of data and print errors These messages typically alternate with the Ready or STATUS messages and remain displayed until the v button is pressed If CLEARABLE WARNINGS is set to JOB in the printer s configuration menu these messsages are cleared by the next print job Error messages Error messages communicate that some action must be performed such as adding paper or clearing a paper jam oome error messages a
166. ontinue turn off then on 64 PRINTER ERROR For help press alternates with 64 PRINTER ERROR To continue turn off then on EN WW A printer command error has occurred A printer fan error has occurred A memory tag error was detected A printer motor error has occurred No system was found Scan buffer error Press v to continue Turn the printer off and then back on If the message persists contact HP Support Turn the printer off and then back on If the message persists contact HP Support Turn the printer off and then back on If the message persists contact HP Support Turn the printer off and then back on If the message persists contact HP Support Note This message might also appear if the transfer unit is missing or incorrectly installed Ensure that the transfer unit is correctly installed Turn the printer off and then back on If the message persists contact HP Support Turn the printer off and then back on If the message persists contact HP Support Control panel messages 135 Control panel message 68 X PERMANENT STORAGE ERROR For help press alternates with 68 X PERMANENT STORAGE ERROR To continue press v 68 X PERMANENT STORAGE FULL For help press alternates with 68 X PERMANENT STORAGE FULL To continue press v 68 X PERMANENT STORAGE WRITE FAIL To continue press v 79 XXXX PRINTER ERROR To continue turn off then on
167. or Printer Control Language An auxilliary device such as a printer modem or storage system that works in conjunction with a computer Distinctive features or characteristics of a printer or printer language Abbreviation for picture element which is the smallest unit of area in an image displayed on a screen Abbreviation for Printer Job Language A trademarked page description language Abbreviation for PostScript Printer Description ooftware program that allows a computer to access printer features Abbreviation for random access memory a type of computer memory used to store data that may change Abbreviation for Reverse Address Resolution Protocol a protocol that enables a computer or peripheral to determine its own IP address An image composed of dots The process of outputting text or graphics A type of connector used for data transmission over standard telephone wire Abbreviation for read only memory a type of computer memory used to store data that should not be changed Materials used by the printer that are used up and must be replaced Supply items for the HP Color LaserJet 5500 printer are the four print cartridges the transfer unit and the fuser An internet protocol developed by the U S Department of Defense that has become the global standard for communications The fine black or colored powder that forms the image on the printed media The black plastic belt that transports t
168. ost and to enable or disable the bidirectional parallel communication EIO X Possible values are Allows you to configure EIO Where X 1 2 or 3 TCP IP devices installed in slot 1 2 or 3 IPX SPX APPLETALK DLC LLC LINK SPEED 34 Chapter 2 Control panel EN WW EN WW Resets menu The resets menu allows you to reset factory settings disable and enable PowerSave and update the printer after new supplies are installed Wem ves Rmi RESTORE FACTORY Allows you to clear the page SETTINGS buffer remove all perishable personality data reset the printing environment and return all default settings to factory defaults However this menu does not restore HP Jetdirect network settings to factory default values POWERSAVE Allows you to enable and disable PowerSave RESET SUPPLIES NEW TRANSFER KIT Allows you to inform the printer that a new transfer kit or new NEW FUSER KIT i fuser kit has been installed Configure device menu 35 Diagnostics menu The diagnostics menu allows you to run tests that can help you identify and solve problems with the printer Menu item 0 Description o PRINT EVENT LOG This item will print an event log that will display the last 50 entries in the printer event log starting with the most recent SHOW EVENT LOG This item displays the last 50 events on the control panel display starting with the most recent PQ TROUBLESHOOTING This item will print a series of print
169. page The printer returns to the Ready state after printing the usage page Demo A demo page is a color photograph that demonstrates print quality 1 Press v to enter the MENUS 2 Press to highlight INFORMATION Printer information pages 87 3 Press v to select INFORMATION 4 Press to highlight PRINT DEMO 5 Press v to select PRINT DEMO The message PRINTING DEMO appears on the display until the printer finishes printing the demo page The printer returns to the Ready state after printing the demo page File directory The file directory page contains information for all installed mass storage devices This option does not appear if no mass storage devices are installed 1 Press v to enter the MENUS 2 Press to highlight INFORMATION 3 Press v to select INFORMATION 4 Press to highlight PRINT FILE DIRECTORY 5 Press v to select PRINT FILE DIRECTORY The message PRINTING FILE DIRECTORY appears on the display until the printer finishes printing the file directory page The printer returns to the Ready state after printing the file directory page PCL or PS font list Use the font lists to see which fonts are currently installed in the printer The font lists also show which fonts are resident on an optional hard disk accessory or flash DIMM 1 Press v to enter the MENUS 2 Press to highlight INFORMATION 3 Press v to select INFORMATION 4 Press to highlight PRINT PCL FONT LIST or PRINT PS F
170. panel from the embedded Web server or from HP Web Jetadmin To delete a job from the control panel use the following procedure 1 Press v to enter MENUS 2 RETRIEVE JOB is highlighted 3 Press vto select RETRIEVE JOB 4 Press to highlight your USER NAME 5 Press v to select your USER NAME 6 Press v to highlight a JOB NAME 7 Press v to select the JOB NAME 8 Press w to highlight DELETE 9 Press v to select DELETE 1 0 Press v to delete the job Private jobs The private printing feature lets you secure a job with a Personal Identification Number PIN That job cannot be printed or deleted until the PIN is entered at the control panel A lock symbol next to a job name indicates the job is private opecify that a job is private from the driver Select the Private Job option and type a 4 digit PIN To avoid overwriting jobs with the same name also specify a username and job name Printing a private job Press v to enter MENUS RETRIEVE JOB is highlighted Press v to select RETRIEVE JOB Press to highlight your USER NAME Press v to select your USER NAME Press to highlight a JOB NAME Press v to select the JOB NAME PRINT is highlighted po cw I E uw 29 49 x 80 Chapter 4 Printing tasks EN WW 9 Press v to select PRINT 10 Press a or v to select the first digit of the PIN 11 Press v to select the digit The number changes to an asterisk 12 Repeat steps 10 and 11 for the remaining three dig
171. paper supplier obtains and understands the print media requirements specified in the HP LaserJet Printer Family Print Media Guide oee Supplies and accessories for HP LaserJet Printer Family Print Media Guide ordering information To download a copy of the HP LaserJet Printer Family Print Media Guide go to http www hp com support 1j5500 and select Manuals It is possible that paper could meet all of the guidelines in this chapter and still not print satisfactorily This may be due to abnormal characteristics of the printing environment or to other variables over which Hewlett Packard has no control for example extremes in temperature and humidity Hewlett Packard recommends testing any paper before buying it in large quantities CAUTION Using paper that does not conform to the specifications listed here or in the print media guide can cause problems that require service This service is not covered by the Hewlett Packard warranty or service agreements Paper to avoid The HP Color LaserJet 5500 can handle many types of paper Use of paper outside the printer s specifications will cause a loss of print quality and increase the chance of paper jams occuring Do not use paper that is too rough e Do not use paper with cutouts or perforations other than standard 3 hole punched paper e Do not use multipart forms Do not use paper that has already been printed on or that has been fed through a photocopier Do not use paper with a
172. printer even when the printer is off DIMM based accessory fonts macros and patterns other DIMM based printer languages and printer options You may want to add more memory to the printer if you often print complex graphics or PostScript documents or if you use many downloaded fonts Additional memory also allows the printer to print multiple collated copies at the maximum speed single in line memory modules SIMMs used on previous HP LaserJet printers are not compatible with the printer To order DIMMs see Supplies and accessories Before ordering additional memory see how much memory is currently installed by printing a configuration page Printing a configuration page 1 Press v to enter the MENUS 2 Press to highlight INFORMATION 3 Press v to select INFORMATION 4 Press vw to highlight PRINT CONFIGURATION 5 Press v to print the configuration page Printer memory 179 Installing memory and font DIMMs You can install more memory for the printer and you can also install a font DIMM to allow the printer to print characters for languages such as Chinese or the Cyrillic alphabet CAUTION Static electricity can damage DIMMs When handling DIMMs either wear an antistatic wrist strap or frequently touch the surface of the DIMM antistatic package and then touch bare metal on the printer To install memory and font DIMMs 1 Turn the printer off 180 Appendix A Working with memory and print server
173. printing problems Incorrect printer output ooftware application problems Print quality troubleshooting 113 Basic troubleshooting checklist Note The time required to download a print job from the computer and to process the job depends on the following variables If you are experiencing problems with the printer this checklist may help identify the cause of the problem Is the printer connected to power e Is the printer on Is the printer in the Ready state Are all necessary cables connected Are any messages displayed on the control panel e Was a genuine HP supply installed Were recently replaced print cartridges installed correctly Was the pull tab on the cartridge removed Were recently installed supply items image fuser kit image transfer kit installed correctly If you cannot find solutions to printer problems in this guide see http www hp com support 1j5500 For additional information on installation and setup of the printer see the start guide for this printer Factors affecting printer performance oeveral factors affect the time it takes to print a job Among these is maximum printer speed measured in pages per minute ppm Other factors that affect printing speed include the use of special paper such as transparencies heavy paper and custom size paper printer processing time and download time Other factors include the complexity and size of graphics the printer I O c
174. r The printer software gives you the ability to order supplies directly from the computer Three conditions are necessary to use this feature e The Printer Status and Alerts software must be installed on your computer use the custom installation option to install this software e The printer must be directly connected to your computer through a parallel cable For more information see Paralle configuration You must have access to the World Wide Web Ordering directly through the printer software for printers directly EN WW connected to a computer 189 To order printing supplies directly through the computer software 1 Atthe bottom right of the screen in the system tray select the Printer icon This opens the status window 2 Onthe left side of the status window select the appropriate Printer icon 3 If available at the top of the status window select Supplies Otherwise you can also scroll down to Supplies Status 4 Click Order Supplies The browser opens to the supplies purchasing page Select the supplies you wish to order Supplies accessories and part numbers C7848A Synchronous 64 MB DIMM SDRAM C7850A Synchronous 128 MB DIMM SDRAM C79653A Synchronous 256 MB DIMM SDRAM Accessories o OSTA HP HP Jetdirect network card network card Do 0 C969A Printer stand feeder Tray 3 and Tray 4 D ess CS i lows ewm Manage emma memwmr ess mesetserHi Ove
175. r until it is highlighted 5 Press v to select PRINT MENU MAP The message PRINTING MENU MAP appears on the display until the printer finishes printing the menu map The printer returns to the Ready state after printing the menu map You might want to store the menu map near the printer for reference The content of the menu map varies depending on the options currently installed in the printer Many of these values can be overridden from the printer driver or software application For a complete list of control panel menus and possible values see Menu hierarchy Configuration page Use the configuration page to view current printer settings to help troubleshoot printer problems or to verify installation of optional accessories such as memory DIMMs paper trays and printer languages 1 Press v to enter the MENUS 2 Press to highlight INFORMATION 3 Press v to select INFORMATION 4 Press to highlight PRINT CONFIGURATION 5 Press v to select PRINT CONFIGURATION The message PRINTING CONFIGURATION appears on the display until the printer finishes printing the configuration page The printer returns to the Ready state after printing the configuration page 86 Chapter 5 Managing the printer EN WW Note Note EN WW If the printer is configured with EIO cards for example an HP Jetdirect print server or an optional hard disk drive an additional configuration page will print that provides information abo
176. r lists whether they were simplex duplex monochrome or color and reports the page count PRINT DEMO Prints a demonstration page PRINT FILE DIRECTORY Prints the name and directory of files stored in the printer on an optional hard disk PRINT PCL FONT LIST Prints the available PCL fonts PRINT PS FONT LIST Prints the available PS emulated PostScript fonts EN WW Information menu 29 Paper handling menu Note 30 The paper handling menu allows you to configure input trays by size and type It is important to correctly configure the trays with this menu before you print for the first time If you have used previous HP LaserJet printers you might be accustomed to configuring Tray 1 to first mode or cassette mode To mimic the settings for first mode configure Tray 1 for size ANY and type ANY To mimic the settings for cassette mode set either the size or type for Tray 1 to a setting other than ANY menune we Ben Tray 1 SIZE Tray 1 TYPE Tray 2 SIZE Tray 3 SIZE Tray 4 SIZE Tray 2 TYPE Tray 3 TYPE Tray 4 TYPE Chapter 2 Control panel A list of available sizes appears A list of available types appears A list of available sizes appears A list of available types appears Allows you to configure the paper size for Tray 1 The default is ANY See Supported paper weights and sizes for a complete list of available sizes Allows you to configure the paper type for Tray 1 The default is
177. r limited warranty and 5500hdn printer HP warrants to you the end user customer that HP hardware and accessories will be free from defects in materials and workmanship after the date of purchase for the period specified above If HP receives notice of such defects during the warranty period HP will at its option either repair or replace products which prove to be defective Replacement products may be either new or equivalent in performance to new HP warrants to you that HP software will not fail to execute its programming instructions after the date of purchase for the period specified above due to defects in material and workmanship when properly installed and used If HP receives notice of such defects during the warranty period HP will replace software which does not execute its programming instructions due to such defects HP does not warrant that the operation of HP products will be uninterrupted or error free If HP is unable within a reasonable time to repair or replace any product to a condition as warranted you will be entitled to a refund of the purchase price upon prompt return of the product HP products may contain remanufactured parts equivalent to new in performance or may have been subject to incidental use Warranty does not apply to defects resulting from a improper or inadequate maintenance or calibration b software interfacing parts or supplies not supplied by HP c unauthorized modification or misuse d
178. r s Color Control tab select Screen Match Note Several factors can influence your ability to match printed colors to those on your screen These factors include paper overhead lighting software applications operating system palettes monitors and video cards and drivers EN WW Incorrect printer output The following table lists common printer output problems and suggested solutions for resolving them Incorrect printer output Incorrect fonts are printed Unable to print all characters in a symbol set Drifting text between printouts Erratic missing characters or interrupted printout EN WW The font has not been correctly selected in the software application The font is not available to the printer The correct printer driver is not Select the correct printer driver selected Re select the font in the software application Download the font to the printer or use another font In Windows the driver does this automatically The correct font is not selected Select the correct font The correct symbol set is not Select the correct symbol set selected The selected character or symbol is not supported by the software application Your software application is not resetting the printer to the top of the page The interface cable is of poor quality Use a font that supports the selected character or symbol See the documentation for the software or the PCL P
179. re auto continuable If AUTO CONTINUE ON is displayed the printer will continue normal operation after displaying an auto continuable error message for 10 seconds Any button pressed during the 10 second display of an auto continuable error message will override the auto continue feature and the function of the button pressed will take precedence For example pressing the CANCEL JOB button will cancel the job Critical error messages Critical error messages inform you of a device failure Some of these messages can be cleared by turning the printer off and then on These messages are not affected by the AUTO CONTINUE setting If a critical error persists service is required The following table lists and describes control panel messages in alphabetical order Control panel message types 115 Control panel messages Control panel messages Control panel message Recommended action Contact the printer administrator to change settings Access denied menus locked Canceling JOB NAME Checking paper path Checking printer CHOSEN PERSONALITY NOT AVAILABLE For help press alternates with CHOSEN PERSONALITY NOT AVAILABLE To continue press v Clearing event log Clearing paper path CLOSE FRONT COVERS For help press 116 Chapter 8 Problemsolving An attempt has been made to modify a menu item while the control panel security mechanism is enabled by the printer administrator The message wil
180. rinter Status and Alerts will generate a message when the print cartridges are low but do not select the option because the printer has a problem but can print However none of the networked printers will generate this message unless it affects a user specific job To choose which status messages appear 1 Open Printer Status and Alerts in one of these ways Double click the Printer Status and Alerts tray icon which is near the clock in the Tray Manager e On the Start menu point to Programs point to Printer Status and Alerts and click Printer Status and Alerts 2 Click the Options icon in the left pane In the For field select the printer driver for this printer or select All Printers 4 Clear the options for the messages you do not want to appear and select the options for the messages you do want to appear 5 Inthe Options for box select Alerts to specify the conditions when alerts are displayed Select Status Check Rate to select how frequently you want the software to update the printer status information that the software uses to generate the messages Status Check Rate might not be available if the printer administrator has restricted the rights to this function Using Printer Status and Alerts 93 To view status messages and information On the left side of the window select the printer for which you want to see information Information provided includes status messages supplies status and printer capabilities
181. rinter driver is not Load the correct printer driver loaded Printer driver does not recognize The printer driver has not been See the printer driver s online Tray 3 Tray 4 or the duplex configured to recognize Tray 3 Help for instructions on how to printing accessory Tray 4 or the duplex printing configure the driver to recognize accessory printer accessories The accessory may not be Verify that the accessory is installed properly installed EN WW Software application problems 175 Print quality troubleshooting Note If you are experiencing problems with print quality the following lists may help identify the cause of the problem Print quality problems associated with paper Some print quality problems arise from use of inappropriate paper Use paper that meets HP paper specifications See Supported paper weights and sizes The surface of the paper is too smooth Use paper that meets HP paper specifications oee Supported paper weights and sizes The driver setting is incorrect To change the paper type setting see Type and Size The paper you are using is too heavy for the paper type setting you selected and the toner is not fusing to the paper The moisture content of the paper is uneven too high or too low Use paper from a different source or from an unopened ream of paper oome areas of the paper reject toner Use paper from a different source or from an unopened ream of paper The letterhead yo
182. rinter drivers access the printer features and allow the computer to communicate with the printer The following printer drivers are included with the printer Operating system PCL 5c PCL 6 PS windows 000 vid wee gu edd windows xe ean v I wmn d S Not all printer features are available from all drivers or operating systems See the online Help in your driver for availability of features Note If your system did not automatically check the Internet for the latest drivers during software installation download them from http www hp com support 1j 5500 Once connected select Downloads and Drivers to find the driver you wish to download 12 Chapter 1 Printer basics EN WW Note Note EN WW Additional drivers The following drivers are not included on the CD ROM but are available from the Internet or from HP Customer Care OS 2 PCL 5c 6 printer driver OS 2 PS printer driver e Windows NT 3 51 PCL 5c Windows NT 3 51 PS only through the HP Color LaserJet 4500 driver UNIX model scripts Linux drivers Windows 3 1x HP Color LaserJet 4550 driver The OS 2 drivers are available from IBM and are packaged with OS 2 They are not available for Traditional Chinese Simplified Chinese Korean and Japanese For more information about Windows 3 1x drivers go to http www hp com support clj4550 Software for networks For a summary of available HP network installation and configuration
183. roblems might occur when the printer needs cleaning See Periodic cleaning for more information Print quality troubleshooting pages Use the built in print quality troubleshooting pages to help diagnose and solve print quality problems 1 Press v to enter the MENUS 2 Press to highlight DIAGNOSTICS 3 Press v to select DIAGNOSTICS 4 Press to highlight PQ TROUBLESHOOTING 5 Press v to print the pages The printer returns to the Ready state after printing the print quality troubleshooting pages EN WW Print quality troubleshooting 177 178 Chapter 8 Problemsolving EN WW Working with memory and print server cards Printer memory Note Note Note EN WW The printer has five dual in line memory module DIMM slots For maximum flexibility in DIMM support the formatter is designed with four 168 pin DIMM slots and a fifth 100 pin DIMM slot Due to technical limitations only four DIMMs can be loaded at a time so the fifth DIMM slot 100 pin is logically the same as the fourth DIMM slot 168 pin The system can only have a DIMM installed on the fourth DIMM slot 168 pin provided that no DIMM is installed in the fifth DIMM slot 100 pin and vice versa Use these DIMM slots to upgrade the printer with more printer memory DIMMs are available in 64 128 and 256 MB e flash memory DIMMs available in 4 MB unlike standard printer memory flash DIMMs can be used to permanently store downloaded items in the
184. rs 46 UNIX Linux 55 Windows 55 P paper loading in Tray 1 65 paper handling menu 30 parallel configuration 53 personality setting 40 PIN personal identification number private jobs 80 PowerSave changing settings 39 disabling 39 time 39 print cartridge authentication 102 checking the toner level 103 genuine HP 102 life expectancy 103 managing 102 non HP 102 replacing 104 storing 102 print quality menu 32 print server card installing 185 printer driver 12 printer information pages 86 177 printer personalities 40 Printer Status and Alerts EN WW using 93 printing menu 31 private jobs 80 deleting 81 printing 80 product stewardship 202 R recycling print cartridge 202 regulations FCC 201 resets menu 35 retrieve job menu 28 S safety statements laser safety 205 laser safety for Finland 205 service agreements 197 software applications 15 networks 13 Printer Status and Alerts 93 printing system 12 special situations custom sized paper 78 different first page 78 status Printer Status and Alerts 93 stopping a print request 78 storing jobs 79 deleting 80 printing 79 EN WW private jobs 80 proof and hold jobs 79 quick copy jobs 79 subnet mask 47 supplies ordering 189 replacement intervals 109 supplies low configuring e mail alerts 110 reporting 41 supplies out configuring alerts 110 supplies status page printing 87 system setup menu 33 T troubleshooting checkl
185. s contact HP Support DATA RECEIVED The printer received data and is Press v to continue waiting for a form feed When the printer receives another file the press v message should disappear Deleting The printer is currently deleting the No action necessary JOB NAME stored job DISK DEVICE A device failure has occurred on the Printing may continue for jobs that do not FAILURE specified drive require access to the disk drive To print last page alternates with To clear the message turn the printer off Ready and then back on If the message persists remove and For menus press v re install the EIO disk drive If the message persists replace the EIO disk drive DISK FILE The printer received a PJL file Printing may continue OPERATION FAILED system command that attempted to perform an illogical operation for alongs QNM example to download a file to a If the message reappears there may be a Ready non existent directory problem with the software application Turn the printer off and then back on For menus press v DISK FILE The printer received a PJL file Use the HP Web Jetadmin software to SYSTEM IS FULL system command that attempted to delete files from the EIO disk drive and try store something on the file system again alternates with but was unsuccessful because the Ready file system is full To remove this message from the display turn the printer off and then back on For men
186. s v to identify which supplies should For status press v and the SUPPLIES LOW setting is be ordered set to STOP alternates with Order the identified supplies Ready Press v twice to continue printing Printing can continue until SUPPLIES OUT is reached Supplies ordering information is also available from the embedded Web server See Using the embedded Web server for more information ORDER TRANSFER KIT The number of pages remaining for Order the transfer kit the transfer unit has reached the low XXXX PAGES LEFT T TEN threshold and the SUPPLIES LOW i ik can continue until transfer unit life PORE DIESE M setting in SYSTEM SETUP is set to ee STOP Press for detailed information Press 4 and to step through the instructions To exit help press Supplies ordering information is also available from the embedded Web server See Using the embedded Web server for more information ORDER TRANSFER KIT The transfer unit is near end of life Order the transfer kit XXXX PAGES LEFT Printing can continue until transfer unit life To enter menus press v is out Press for detailed information Press 4 and to step through the instructions 5 To exit help press Supplies ordering information is also available from the embedded Web server See Using the embedded Web server for more information EN WW Control panel messages 123 Control panel message Recommended action OUTPUT BIN FULL Remov
187. se levels follow the instructions below to print a supplies status page Using the printer control panel 1 Press v to enter the MENUS 2 Press to highlight INFORMATION 3 Press v to select INFORMATION 4 Press to highlight PRINT SUPPLIES STATUS PAGE 5 Press v to print the supplies status page Using the embedded Web server for network connected printers 1 n your browser enter the IP address for the printer home page This takes you to the printer status page See Using the embedded Web server 2 Onthe left side of the screen click Supplies Status This takes you to the supplies status page which provides print cartridge information Managing the print cartridge 103 Note Using printer Status and Alerts for directly connected printers Three things are required to use this feature The Printer Status and Alerts software must be installed on your computer use the custom installation option to install this software The printer must be directly connected to your computer by parallel connection See Parallel configuration You must have access to the World Wide Web 1 Open the Printer Status and Alerts in one of two ways Double click the Printer Status and Alerts tray icon which is near the clock in the Tray Manager or on the Start menu point to Programs point to Printer Status and Alerts and click Printer Status and Alerts 2 Onthe left side of the status window click the Printer icon from
188. service provider For more information see http www hp com support 1j5500 140 Chapter 8 Problemsolving EN WW Clearing paper jams Each section below corresponds with a jam message that might appear on the control panel Use these procedures to clear the jam Jam in Tray 1 or Tray 2 1 Using the side handles open the top cover CAUTION Do not place anything on the transfer unit while it is open If the transfer unit is damaged print quality problems may result EN WW Clearing paper jams 141 4 Grasp the paper by both corners and pull up o Inspect the paper path to ensure that it is clear Note If the paper tears make sure that all paper fragments are removed from the paper path before resuming printing 6 Close the transfer unit and front cover E NS NT SRW s o ILE SAN 1 ML Ck Y I gt Jy Note It is a good idea to inspect the input trays when clearing jams However opening and closing input trays has no effect on clearing jam messages 7 Pull out Tray 2 and place it on a flat surface Remove any partially fed paper 142 Chapter 8 Problemsolving EN WW 8 Inspect the paper path above to ensure that it is clear To remove any partially fed paper grasp the paper by both corners and pull down y Note If the paper tears make sure that all paper fragments are removed from the paper path before resuming printing 9 Check to make sure the paper is located corre
189. sided printing when printing on labels Serious damage to the printer may result To enable or disable 2 sided printing from the printer control panel Changing settings for 2 sided printing through the printer control panel affects all print jobs Whenever possible change settings for 2 sided printing through your software application or printer driver Press v to enter the MENUS Press to highlight CONFIGURE DEVICE Press v to select CONFIGURE DEVICE Press v to select Printing Press to highlight DUPLEX Press v to select DUPLEX Press 4 or w to select ON to enable 2 sided printing or OFF to disable 2 sided printing Press v to set the value Press PAUSE RESUME a e ec JPA ow X gw x 0 Select 2 sided printing from your software application or printer driver if possible 76 Chapter 4 Printing tasks EN WW Note Note EN WW To select 2 sided printing from the printer driver the driver must first be properly configured For instructions see the online Help for the printer driver Options for binding 2 sided printing jobs Before printing a 2 sided document in the printer driver choose the edge on which you will bind your finished document Long edge or book binding is the conventional layout used in book binding Short edge or tablet binding is the typical calendar binding The default binding setting is to bind on the long edge when the page is set up for portrait orientation To change to short edge bindi
190. software solutions see the HP Jetdirect Print Server Administrator s Guide You can find this guide on the CD included with the printer HP Web Jetadmin HP Web Jetadmin allows you to manage HP Jetdirect connected printers within your intranet using a browser HP Web Jetadmin is a browser based management tool and should be installed only on the network administrator s computer It can be installed and run on a variety of systems To download a current version of HP Web Jetadmin and for the latest list of supported host systems visit HP Customer Care Online at http www hp com go webjetadmin When installed on a host server HP Web Jetadmin can be accessed by any client through a supported Web browser such as Microsoft Internet Explorer 4 x or Netscape Navigator 4 x or later by browsing to the HP Web Jetadmin host HP Web Jetadmin 6 5 and above have the following features e Task oriented user interface provides configurable views saving network managers significant time Customizable user profiles let network administrators include only the function viewed or used Instant e mail notification of hardware failure low supplies and other printer problems now route to different people e Remote installation and management from anywhere using only a standard Web browser Advanced autodiscovery locates peripherals on the network without manually entering each printer into a database Simple integration into enterprise m
191. st belt drive Test and the component selected is Belt Only To exit press Cancel Job key Rotating The printer is executing a Component Press CANCEL JOB when ready to stop this test Test and the component selected is fuser motor fuser motor To exit press Cancel Job key Rotating The printer is executing a Component Press CANCEL JOB when ready to stop this test Test and the component selected is TRANSFER MOTORS transfer motors To exit press Cancel Job key Rotating A Scanner Test is in progress Press CANCEL JOB when ready to stop this test color Laser Scanner To exit press Cancel Job key Saving current state The current state is being saved Setting saved A menu selection has been saved Test terminated A diagnostic test has been No action necessary terminated by pressing the CANCEL JOB button TRAY X CONTAINS The paper type in the specified tray To change paper type press v Use a UNKNOWN MEDIA cannot be determined and to highlight the type then press v to select To change the paper size to Letter A4 Executive B5 JIS A5 or Legal leave the tray switch in the Standard position To change the paper size to other sizes move the tray switch to Custom adjust the paper guides against the paper and close the tray Use a and to highlight the paper size then press v to select TRAY X EMPTY The specified tray is empty and Refill the tray at a convenient time TYPE SIZ
192. th O percent representing that a supply is empty The page also shows the type and size of print paper set for each tray To change the default settings click Change Settings Configuration page This page shows the information found on the printer Configuration page Supplies Status This page shows the life remaining of HP supplies with O percent representing that a supply is empty This page also provides supplies part numbers To order new supplies click Order Supplies in the Other Links area on the left side of the window To visit any website you must have Internet access e Event log This page shows a list of all printer events and errors Usage page This page shows a summary of the number of pages the printer has printed grouped by size and type Device Information This page also shows the printer network name address and model information To change these entries click Device Information on the Settings tab Control Panel Displays messages from the printers control panel for example Ready or PowerSave Settings tab This tab allows you to configure the printer from your computer The Settings tab can be password protected If this printer is networked always consult with the printer administrator before changing settings on this tab The Settings tab contains the following pages Configure Device Configure all printer settings from this page This page contains the traditional menus found on print
193. the printer s parallel port The cable can be a maximum of 10 meters 30 feet long When used to describe a parallel interface the term bidirectional indicates that the printer is able to both receive data from the computer and send data to the computer through the parallel port ae SS Ss Parallel port connection Win MA 1 c connector 2 parallel port To use the enhanced capabilities of the bidirectional parallel interface such as bidirectional communication between the computer and printer faster transfer of data and automatic configuration of printer drivers ensure that the most recent printer driver is installed For more information see Printer drivers Factory settings support automatic switching between the parallel port and one or more network connections on the printer If you are experiencing problems see Network configuration Parallel configuration 53 Enhanced I O EIO configuration This printer comes equipped with three enhanced input output EIO slots The three EIO slots hold compatible external devices such as the HP Jetdirect print server network cards HP EIO hard disk drive or other devices Plugging EIO network cards into the slots increases the number of network interfaces available to the printer EIO network cards can maximize printer performance when you are printing from a network In addition they provide the ability to place the printer anywhere on a network
194. through the instructions To exit help press If the message persists after clearing all pages and exiting Help contact HP Support Note If JAM RECOVERY OFF some pages will not be reprinted Re send the missing pages 130 Chapter 8 Problemsolving EN WW Control panel message Recommended action 13 XX YY JAM IN There is a jam in the paper path Press for detailed information about PAPER PATH clearing the jam For help press Press 4 and w to step through the instructions To exit help press If the message persists after clearing all pages and exiting Help contact HP Support Note If JAM RECOVERY OFF some pages will not be reprinted Re send the missing pages 13 XX YY JAM IN A page is jammed in the Press for detailed information about TRAY 1 multi purpose tray clearing the jam For help press Press 4 and w to step through the instructions To exit help press If the message persists after clearing all pages and exiting Help contact HP Support Note If JAM RECOVERY OFF some pages will not be reprinted Re send the missing pages 13 XX YY JAM IN A page is jammed in Tray X Press for detailed information about TRAY X clearing the jam For help press Press 4 and w to step through the instructions To exit help press If the message persists after clearing all pages and exiting Help contact HP Support Note If JAM RECOVERY OFF some pages will not be reprint
195. ting can continue until SUPPLIES For menus press v indies OUT is reached Press for detailed information Press 4 and to step through the instructions To exit help press Supplies ordering information is also available from the embedded Web server See Using the embedded Web server for more information ORDER FUSER KIT The fuser is near end of life and the Order the image fuser kit SUPPLIES LOW setting in SYSTEM l is a XXXX PAGES LEFT SETUP is set to STOP Press v to continue printing Printing can To continue press v continue until SUPPLIES OUT is reached Press for detailed information Press 4 and to step through the instructions To exit help press Supplies ordering information is also available from the embedded Web server See Using the embedded Web server for more information 122 Chapter 8 Problemsolving EN WW Control panel message Recommended action ORDER SUPPLIES More than one supply item is low Press v to identify which supplies should For menus press v be ordered alternates with Orrder the identified supplies Ready Printing can continue until SUPPLIES OUT is reached Press for detailed information Press 4 and to step through the instructions To exit help press Supplies ordering information is also available from the embedded Web server See Using the embedded Web server for more information ORDER SUPPLIES More than one supply item is low Pres
196. tion 20 Chapter 2 Control panel EN WW EN WW The top level screen on the display has three areas message prompt and supplies gauge READY pul pem Printer display Message area Prompt area Supplies gauge Print cartridge colors from left to right black magenta yellow and cyan AOON The message and prompt areas of the display alert you to the state of the printer and tell you how to respond The supplies gauge shows the consumption levels of print cartridges black magenta yellow cyan When a non HP print cartridge is installed a appears instead of the consumption level The supplies gauge appears whenever the printer shows the Ready state and whenever the printer shows a warning or error message concerning a supply item Accessing the control panel from a computer You can also access the printer control panel from a computer by using the setting page of the embedded Web server The computer shows the same information that the control panel shows From your computer you can also perform control panel functions such as checking supplies status viewing messages or changing tray configuration For more information see Using the embedded Web server Control panel overview 21 Control panel buttons Use the buttons on the control panel to perform printer functions and to navigate and respond to menus and messages in the display Button name Function S v Select Makes selections and resumes
197. to the printer 6 7 Select the paper size in the control panel EN WW Chapter 4 Printing tasks 72 Printing on special media CAUTION Note Note EN WW Use these guidelines when printing on special types of media Transparencies When printing on transparencies use the following guidelines Handle transparencies using the edges Oils from your fingers deposited on the transparency can cause print quality problems Use only overhead transparencies recommended for use in this printer Hewlett Packard recommends using HP Color LaserJet Transparencies with this printer HP products are designed to work together for optimum printing results e In either the software application or the driver select TRANSPARENCY as the media type or print from a tray that is configured for transparencies Transparencies not designed for LaserJet printing will melt in the printer causing damage to the printer Glossy paper In either the software application or the driver select Glossy as the media type or print from a tray that is configured for glossy paper Select Glossy for media weights up to 105 g m 28 Ib bond Select Heavy glossy for media weights of 105 g m 28 Ib bond and heavier Use the control panel to set the media type to GLOSSY for the input tray being used Because this affects all print jobs it is important to return the printer to its original settings once the job has printed See Configur
198. tomatic is the default setting and is recommended for printing all color documents The Manual color adjustment option allows you to adjust the neutral gray color treatment halftones and edge enhancements for text graphics and photographs To access the Manual color options from the Color tab select Manual then Settings Manual color options Manual color adjustment allows you to adjust the Color or Color Map and Halftoning options individually for text graphics and photographs Note Some applications convert text or graphics to raster images In these cases the Photographs settings will also control text and graphics Halftone options Halftone options affect the resolution and clarity of your color output You can select halftone settings for text graphics and photographs independently The two halftone options are Smooth and Detail The Smooth option provides better results for large solid filled print areas It also enhances photographs by smoothing out fine color gradations Choose this option when uniform and smooth area fills are top priority The Detail option is useful for text and graphics that require sharp distinctions among lines or colors or images that contain a pattern or a high level of detail Choose this option when sharp edges and details are top priority Neutral Grays The Neutral Grays setting determines the method used for creating gray colors used in text graphics and photographs 98 Chapter 6
199. tosh accessory that allows you to select a device The area on the printer that contains buttons and a display screen Use the control panel to set printer settings and to get information about the printer status The normal or standard setting for hardware or software Abbreviation for dynamic host configuration protocol DHCP enables individual computers or peripherals connected to a network to find their own configuration information including the IP address Abbreviation for dual in line memory module A small circuit board that holds memory chips A feature that allows printing on both sides of a sheet of paper Abbreviation for Enhanced Input Output A hardware interface used for adding an internal print server network adaptor hard disk and other plug in functionality for HP printers ooftware that emulates Adobe PostScript a programming language that describes the appearance of the printed page Abbreviation for Encapsulated PostScript a type of graphics file Abbreviation for Fast InfraRed InfraRed wireless printing Programming instructions that are stored in a read only memory unit inside the printer A complete set of letters numerals and symbols in a typeface The assembly that uses heat to fuse the toner onto the paper or other media Various shades of gray A halftone pattern uses differing sizes of ink dots to produce a continuous tone image such as a photograph HP product for network printing
200. ttings changed in the Printer Properties dialog box do not override settings available anywhere else Default printer settings The default printer settings determine settings used in all print jobs unless settings are changed in the Page Setup Print or Printer Properties dialog boxes as described above There are several ways to change the default printer settings depending on the operating system Click Start Settings Printers and then right click the printer icon and click Properties Click Start Control Panel and then select the Printers folder Right click the printer icon and click Properties Click Start Settings Printers and then right click the printer icon and click Document Defaults Click Start Settings Printers and then right click the printer icon and click Printing Preferences To avoid affecting print jobs of other users make printer setup changes through the software application or the printer driver whenever possible Printer setup changes made through the control panel become default settings for subsequent jobs Changes made through an application or the printer driver affect only that specific job Controlling print jobs 59 Selecting print paper You can use many types of paper and other print media with this printer This section provides guidelines and specifications for selecting and using different print media Before purchasing any paper or specialized forms in quantity verify that your
201. ty to correctly named for the network name the printer on the network or for a Macintosh For Macintosh name the printer from within the Chooser menu EN WW Printer response problems 167 sse eme Sm O O Printer is on but is not receiving The printer Ready indicator light Press PAUSE RESUME to return data is not lit the printer to the Ready state The top cover is not closed Close the top cover firmly properly A printer message other than See Control panel Ready appears on the printer messages control panel The interface cable is not correct Select the correct interface for this configuration cable for your configuration See Parallel configuration or Enhanced l O EIO configuration The interface cable is not Disconnect and reconnect the securely connected to both the interface cable printer and the computer The printer is not configured See Changing printer control correctly panel configuration settings for configuration information The interface configurations on Configure the printer to match the printer configuration page the computer configuration do not match the configurations on the host computer The computer is not working Try using an application that you properly know works properly to check the computer or if connected via the parallel port in DOS type Dir Prn at the DOS command prompt The computer port that the Run another peripheral printer is connected t
202. u are using is printed on rough paper Use a smoother xerographic paper If this solves your problem consult with the printer of your letterhead to verify that the paper used meets the specifications for this printer See Supported paper weights and sizes The paper is excessively rough Use a smoother xerographic paper Overhead transparency defects Overhead transparencies may display any of the image quality problems that any other type of paper will cause as well as defects specific to printing on transparencies In addition because transparencies are pliable while in the print path they are subject to being marked by the paper handling components Allow transparencies to cool for at least 30 seconds before handling them In the printer driver Paper tab select Transparency as the paper type Also make sure that the tray is correctly configured for transparencies Check that the transparencies meet the specifications for this printer See Supported paper weights and sizes For more information consult the HP LaserJet Printer Family Print Media Guide See http www hp com support 1j5500 for HP LaserJet Printer Family Print Media Guide ordering information For downloadable manuals go to http www hp com support j5500 When you connect select Manuals The transparencies you are using are not designed for proper toner adhesion Use only transparencies designed for HP Color LaserJet printers If the color is off and the printer
203. upplies remaining estimated number of pages remaining number of pages printed Non HP print cartridges Hewlett Packard Company cannot recommend use of non HP print cartridges either new or remanufactured Because they are not genuine HP products HP cannot influence their design or control their quality Service or repair required as a result of using a non HP print cartridge will not be covered under the printer warranty If you use a non HP print cartridge certain features such as remaining toner volume data may not be available If the non HP print cartridge was sold to you as a genuine HP product see HP fraud hotline Print cartridge authentication The HP Color LaserJet 5500 series printer automatically authenticates the print cartridges when the cartridges are inserted into the printer During authentication the printer will let you know whether a cartridge is a genuine HP print cartridge If the printer control panel message states that this is not a genuine HP print cartridge and you believe you purchased an HP print cartridge see HP fraud hotline HP fraud hotline Call the HP fraud hotline 1 877 219 3183 toll free in North America when you install an HP print cartridge and the printer message says the cartridge is non HP HP will help determine if the product is genuine and take steps to resolve the problem Your print cartridge might not be a genuine HP print cartridge if you notice the following You are exp
204. uring Tray 1 type Press v to enter the MENUS Press to highlight PAPER HANDLING Press v to select PAPER HANDLING Press to highlight TRAY 1 TYPE Press v to select TRAY 1 TYPE Press or 4 to highlight the desired paper type Press v to select the paper type Se S E d X Iw i Press PAUSE RESUME to return to the Ready state 62 Chapter 4 Printing tasks EN WW Note Note EN WW Tray 2 Tray 3 or Tray 4 detectable standard paper size The printer can automatically detect most standard sizes in Trays 2 3 and 4 including Letter A3 A4 A5 JIS B4 JIS B5 Legal Executive and 11 by 17 inches Be sure the Tray 2 Tray 3 or Tray 4 switch is in the Standard size position When the tray detects a standard size only one option will appear in the control panel To use a different size change the width and length guides to the new size or set the tray switch to custom Tray 2 Tray 3 or Tray 4 paper type Press v to enter the MENUS Press w to highlight PAPER HANDLING Press v to select PAPER HANDLING Press w to highlight TRAY 2 TYPE TRAY 3 TYPE TRAY 4 TYPE Press v to select TRAY 2 TYPE TRAY 3 TYPE TRAY 4 TYPE Press v or 4 to highlight the desired paper type Press v to select the paper type p Iw o Guo 9 I I Press PAUSE RESUME to return to the Ready state Tray 2 Tray 3 or Tray 4 custom paper The Tray X size menu will be displayed when the Tray 2 Tray 3 or Tray 4 switch is moved to the cust
205. us press v DISK IS The file system device is protected To enable writing to the disk turn off write WRITE PROTECTED and no new files can be written to it protection using HP Web Jetadmin alternates with To remove this message from the display Ready turn the printer off and then back on For menus press v Doors open A printer door has been opened Close the door and restart the test Test aborted during a test The test has been aborted EIO DISK X The EIO disk device in slot X is No action necessary initializing initializing EIO DISK X The EIO disk in slot X is not working Remove the EIO disk from the slot indicated NOT FUNCTIONAL correctly and replace with a new EIO disk drive For help press EIO DISK X The EIO disk device in slot X is No action necessary spinning up spinning up its platter EN WW Control panel messages 117 Control panel message Event log empty FLASH DEVICE FAILURE alternates with Ready For menus press v Flash disk X initializing Do not power off FLASH FILE OPERATION FAILED alternates with Ready For menus press v FLASH FILE SYSTEM IS FULL alternates with Ready For menus press v FLASH IS WRITE PROTECTED alternates with Ready For menus press v Genuine HP supplies installed INCORRECT COLOR CARTRIDGE alternates with For help press INCORRECT SUPPLIES For status press v 118 Chapter 8 Problemsolving SHOW EVENT LOG was selected from
206. ut those devices Supplies status page The supplies status page illustrates the remaining life for the following printer supplies print cartridges all colors transfer unit 9 fuser To print the supplies status page 1 Press v to enter the MENUS 2 Press to highlight INFORMATION 3 Press vto select INFORMATION 4 Press to highlight PRINT SUPPLIES STATUS PAGE 5 Press v to select PRINT SUPPLIES STATUS PAGE The message PRINTING SUPPLIES STATUS appears on the display until the printer finishes printing the supplies status page The printer returns to the Ready state after printing the supplies status page If you are using non HP supplies the supplies status page will not show the remaining life for those supplies For more information see Non HP print cartridges Usage page The usage page lists a page count for each size of paper that has passed through the printer This page count includes the number of pages that were printed on one side the number that were printed on two sides duplexed and totals of the two printing methods for each paper size It also lists the average percentage of page coverage for each color 1 Press v to enter the MENUS 2 Press to highlight INFORMATION 3 Press v to select INFORMATION 4 Press to highlight PRINT USAGE PAGE o Press v to select PRINT USAGE PAGE The message PRINTING USAGE PAGE appears on the display until the printer finishes printing the usage
207. watermark if you are printing solid patterns Paper that may damage the printer In rare circumstances paper can damage the printer The following paper must be avoided to prevent possible damage e Do not use paper with staples attached e Do not use transparencies designed for Inkjet printers or other low temperature printers Use only transparencies that are specified for use with HP Color LaserJet printers Do not use photo paper intended for Inkjet printers Do not use paper that is embossed or coated and is not designed for the temperatures of the HP Color LaserJet 5500 image fuser Select paper that can tolerate temperatures of 190 C 374 F for 1 second HP produces a selection of paper that is designed for the Color LaserJet 5500 printer 60 Chapter 4 Printing tasks EN WW Do not use letterhead paper with low temperature dyes or thermography Preprinted forms or letterhead must use inks that can tolerate temperatures of 190 C 374 F for 0 1 second Do not use any media that produces hazardous emissions or that melts offsets or discolors when exposed to 190 C 374 F for 0 1 second To order HP Color LaserJet printing supplies go to http www hp com go ljsupplies in the U S or to http www hp com ghp buyonline html worldwide EN WW Selecting print paper 61 Configuring input trays The HP Color LaserJet 5500 series printer allows you to configure input trays by type and size You can to load diff
208. xternal covers the laser beam cannot escape during any phase of normal user operation Using controls making adjustments or performing procedures other than those specified in this user guide may result in exposure to hazardous radiation Canadian DOC regulations Complies with Canadian EMC Class B requirements Conforme la classe B des normes canadiennes de compatibilit lectromagn tiques CEM EMI statement Korea APEX Stu Bu 0 2 2 uleijze9z AAT Sass P EA SAAS OAS mm GE A ABS SS VCCI statement Japan OF ld Tells SSH lees CC Cl DEC LRE SARTRE CD CORB SRC OC E HEU CIM CORRS YA PTLE Ya 5B OTL C EHe hat See Sesle oT Oe aI RR B aa i gt CIEL ORY ROEL TFL Laser Statement for Finland Luokan 1 laserlaite Safety statements 205 Klass 1 Laser Apparat HP Color LaserJet 5500 5500n 5500dn 5500dtn 5500hdn laserkirjoitin on k ytt j n kannalta turvallinen luokan 1 laserlaite Normaalissa kaytossa kirjoittimen suojakotelointi estaa lasers teen paasyn laitteen ulkopuolelle Laitteen turvallisuusluokka on maaritetty standardin EN 60825 1 1994 mukaisesti VAROITUS Laitteen k ytt minen muulla kuin kayttoohjeessa mainitulla tavalla saattaa altistaa k ytt j n turvallisuusluokan 1 ylitt v lle n kym tt m lle lasers teilylle VARNING Om apparaten anv nds p annat s tt n i bruksanvisning specificerats kan anv ndaren uts ttas f r osynlig laserstr lning s
209. y specifications Note For more information about color quality problems see Print quality troubleshooting OHT sensors might be dirty Clean the OHT sensor See Periodic cleaning for information about cleaning the OHT sensor Missing color The HP print cartridge is Replace the cartridge defective A non HP cartridge might be Ensure that you are using a installed genuine HP print cartridge Color printing problems 171 Inconsistent colors after installing a print cartridge Printed colors do not match Screen colors 172 Chapter 8 Problemsolving The sealing tape has not been removed from the print cartridge Another print cartridge may be low Print cartridges may be improperly installed Extremely light screen colors are not being printed Extremely dark screen colors are being printed in black The colors on the computer screen differ from the printer output Remove the sealing tape from the print cartridge for the color that is missing See Changing print cartridges Check the supplies gauge on the control panel or print a supplies status page See Printer information pages Verify that each print cartridge is installed properly The software application may interpret extremely light colors as white If so avoid using extremely light colors The software application may interpret extremely dark colors as black If so avoid using extremely dark colors In the printer drive
210. y is set to FIRST in the EXCLUSIVELY system setup submenu of the Configure Device menu The paper size is not configured Print a configuration page or use correctly for the input tray the control panel to determine the paper size for which the tray is configured The guides in the tray are not Verify that the guides are against the paper touching the paper The Custom Standard switch Verify that the switch is in the in the tray is not in the correct correct position for the paper position size The USE REQUESTED TRAY Load paper in the requested setting in the printer control tray panel is set to EXCLUSIVELY or and the requested tray is empty The printer will not use another Change the setting from tray EXCLUSIVELY to FIRST in the Configuration Menu This will allow the printer to use the paper in other trays if no paper is loaded in the specified tray Paper handling problems 161 sse omm Sm O O Paper does not feed Manual feed is selected in the Load Tray 1 with paper or if the automatically software application paper is loaded press v The correct size paper is not Load the correct size paper loaded The input tray is empty Load paper into the input tray Paper from a previous jam has Open the printer and remove not been completely removed any paper in the paper path Closely inspect the fuser area for jams See Paper jams The paper size is not configured Print a confi

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