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SMARTSTOR - Promise Technology, Inc.

1. 181 SmartStor NS4300N Product Manual 182 Chapter 9 Support e Frequently Asked Questions below e Contacting Technical Support page 187 e Limited Warranty page 190 e Returning Product For Repair page 192 Frequently Asked Questions Also see Chapter 8 Troubleshooting on page 163 The SmartStor worked OK until I turned it off When I turned it on again my Windows network drive connection no longer works When you powered up the SmartStor the DHCP server assigned a different IP address to the SmartStor Here are two possible solutions e You may be able to reset the SmartStor s IP address manually See Mounting a Share Folder Creating a Network Drive on page 90 or Changing Network Settings on page 93 Note that changing the SmartStor s IP address may cause an IP address conflict on your network Check with your Network Administrator before taking this action e If you cannot restore the previous IP address you must create new network drives and printer connections See Chapter 3 Connecting to the SmartStor on page 27 When start Windows a message displays that says Could not reconnect all network drives The SmartStor reconnects to your PC shortly after Windows starts In most cases the SmartStor network drives will be available by the time you click them The SmartNAVI application cannot access the SmartStor over the network If you a running
2. Viewing a List of Groups 00 cee eens Adding Members to a Group eee eee eee Deleting Members from a Group 20 000 ee eee Contents Chapter 5 SmartNAVI cont Managing Users and Groups cont Deleting a Group eee 76 Viewing Quotas 0 eee 76 Setting Quotas eee 76 Managing RAID Volumes 00 0 c eee eee 78 Creating a RAID Volume 0 0000 e eee eee 78 Expanding a RAID Volume 0 0c eee eee 78 Viewing RAID Volume Status 0 20000 eae 79 Viewing a List of RAID Volumes 0 0 79 Recreating a RAID Volume 2 80 Managing Backups 0 0 nanie ae e eee 81 Doing a Backup Now 0 eee eee 81 Scheduling a Backup 00 e eee eee eee 83 Viewing Backup Schedules 20200eeeeeeee 84 Changing a Scheduled Backup 00 0a 84 Deleting a Scheduled Backup 202000 eee eee 85 Restoring Backed up Files 0 0 c eee ee eee 85 Viewing the Backup Event Log 0 seers 86 Saving the Event Log 0c cece eee eee 86 Clearing the Event Log 0 87 Managing Share Folders 0 88 Creating a Share Folder a 88 Opening a Share Folder 0 000 c eee ences 88 Viewing a List of Share Folders 00000005 89 Changing Share Folder Permissions 89 Deleting a Share Folder 2 00 0c
3. 185 SmartStor NS4300N Product Manual created a share folder and gave it the same name as a local user This action caused a conflict The system does not check share folder names against user names therefore it is possible to create two folders with the same name If this happens delete the share folder so that only the user s home folder remains Is there a Windows browser that supports the Bonjour service Yes Apple s Safari browser supports Bonjour and is available for Windows And a Bonjour for Windows plug in is available for Internet Explorer Why do my drives fill up when I regularly delete unused files If you are running a Windows OS with the Recycle Bin enabled you must periodically empty Recycle Bin Deleted files move to the Recycle Bin the same as on a Windows PC They are not deleted from the SmartStor until you empty the Recycle Bin Where can find a list of plug ins installed on my SmartStor You can view a list of installed plug ins using NAS Management in the SmartNAVI Main Window or under File amp Print Protocol Control in PASM On a Windows PC you can also right click the SmartNAVI tray icon and choose About On a Macintosh PC you can also click the Help dropdown menu and choose About Where can find a list of plug ins available for my SmariStor Check for the latest plug ins on the Promise Support Website Plug in file names end with a ppg extension How do I make the SmartSto
4. C Remember my password Right click the usbptr01 icon folder and choose Connect from the dropdown menu 41 SmartStor NS4300N Product Manual 92 168 1 234 File Edit View Favorites Tools Help Q pack 7 P P search Folders Fr Address Q 192 168 1 234 Search Companion x Name Comments admin Home Directory E2 download DOWNLOAD Which computer are you 2 music MUSIC i looking for amp picture PICTURE Computer name 2 public PUBLIC 192 168 1 234 pina Open You may also want to VIDEO D a this computer For Create atat I search the Internet Properties 6 When the warning message about printer drivers appears click the OK button to continue 7 Inthe Add Printer Wizard click the Manufacturer and model name of your USB printer then click the OK button a Select the manufacturer and model of your printer If your printer came with an installation disk click Have Disk If your printer is not listed consult your printer documentation for a compatible printer Dataproducts 3f Epson Stylus Pro XL ESC P 2 Diconix Coal e eth EW Epson Stylus Pro XL ESC P 2 ae ES Epson T 1000 pson Fuji Xerox St Epson T 750 Fujitsu xl EEEPSON Stylus C120 Series E Ep This driver is digitally signed Have Dale Tell me why driver signing is important Cancel 8 To verify printer installation in the Windows Start menu choose Settings th
5. 191 SmartStor NS4300N Product Manual Returning Product For Repair If you suspect a product is not working properly or if you have any questions about your product contact our Technical Support Staff through one of our Technical Services making sure to provide the following information Product model and serial number required Return shipping address Daytime phone number Description of the problem Copy of the original purchase invoice The technician will assist you in determining whether the product requires repair If the product needs repair the Technical Support Department will issue an RMA Return Merchandise Authorization number Important Obtain an RMA number from Technical Support before you return the product and write the RMA number on the label The RMA number is essential for tracking your product and providing the proper service Return ONLY the specific product covered by the warranty do not ship cables manuals diskettes etc with a copy of your proof of purchase to USA and Canaaa Promise Technology Inc Customer Service Dept Attn RMA 47654 Kato Road Fremont CA 94538 Other Countries Return the product to your dealer or retailer Contact them for instructions before shipping the product You must follow the packaging guidelines for returning products Use the original shipping carton and packaging Include a summary of the product s problem s Write an attention
6. Computer NAS system Name IP Address Subnet Mask e Gateway e Primary and Secondary DNS optional Click the Next button to continue Choose the following values from their respective dropdown menus e Timezone Year Month e Day e Time in Hours Minutes and Seconds Click the Next button to continue Choose Automatic or Manual RAID Volume creation If you chose Manual choose the type of RAID Volume you want e Maximum Capacity RAID 0 using all disk drives e Data Protection RAID 5 using all disk drives Click the Next button to continue Choose a network drive letter from the dropdown menu This drive will be mapped as a network drive on your PC The list begins with Z and goes in reverse alphabetical order Click the Next button to continue Review your parameters To make changes click the Previous button To accept the parameters and configure your NAS system click the OK button Click the Yes button in the confirmation box 92 Chapter 5 SmartNAVI Note When you create your RAID volume in PASM you can choose additional options such as Multiple RAID volumes See Setting up SmartStor with the Setup Wizard on page 112 Changing Network Settings Caution If your NAS system is on a network check with your Network Administrator before you change the network settings Incorrect settings can result in address conflicts and connection failures To change your ne
7. SmartNAVI in the folder Promise on the disk Macintosh HD Disk Space Information for Installation Target Required 16 344 700 bytes Available 56 628 449 280 bytes The Install Complete screen appears 13 SmartStor NS4300N Product Manual 7 Click the Next button to continue Install Complete introduction License Agreement Pre installation Summary Installing Install Complete Online Registration KEongratulations SmartNAVI has been successfully installed to Applications Promise SmartNAVI The Online Registration screen appears 14 Chapter 2 Installation and Setup 8 Click to Done button to close the installer With the Online Registration box checked your browser will open and go directly to the Promise product registration website Thank you for taking the time to register Online Registration Introduction The InstallAnywhere has successfully installed SmartNAVI License Agreement Pre installation Summary Installing Install Complete 9 Online Registration Online Registration m Startup now InstallAnywhere by Macrovision Cancel Previous Done The installer adds a SmartNAVI icon to the Dock e Applications folder SmartNAVI loads automatically every time your Mac OS starts 15 SmartStor NS4300N Product Manual Setting up the SmariStor The SmartNAVI performs the setup proc
8. 1 Click the system in the NAS List whose share folders you want to open 2 oe the Open Share Folders icon right Ka All share folders open on the NAS SmartStor you chose From the Main Window 1 Click the Share Folder icon 2 Double click the folder in the Share Folder List that you want to open The share folder opens in your PC s file browser 88 Chapter 5 SmartNAVI Viewing a List of Share Folders To view a list of Share Folders 1 Go to the Main Window 2 Click the Share Folder icon 3 Double click the individual share folder to view its contents Changing Share Folder Permissions The Admin user always has read and write permission All other users have read only permission by default To change permissions 1 Go to the Main Window 2 Click the Share Folder icon 3 Click the Share Folder Permission button 4 Click the share folder whose permissions you want to change The folder name turns red 5 For each user in the list click one of the following options e Deny access e Read only Read and Write Guest is the only other default user 6 Click the OK button The permission change happens immediately Deleting a Share Folder Caution When you delete a share folder you delete all the data saved in the folder Back up any important data before you delete a folder To delete a share folder 1 Go to the Main Window 2 Click the Share Folder icon 3 Click the Delete
9. 5 Choose a Setup Mode and click the button e One Click Setup Loads a collection of default settings Recommended for most users e Advanced Setup Enables you to make your own settings Recommended for advanced users 6 Click the OK button to continue If you chose One Click Setup the Wizard creates a RAID Volume and a default folder called Public You are finished with the setup 17 SmartStor NS4300N Product Manual 10 11 12 13 14 15 16 If you chose Advanced Setup go to the next step Choose Automatic DHCP or Manual network settings If you chose Manual settings type entries for each of the following parameters in the fields provided e Computer NAS system Name IP Address e Subnet Mask e Gateway e Primary and Secondary DNS optional Click the Next button to continue Choose the following values from their respective dropdown menus e Timezone e Year Month e Day e Time in Hours Minutes and Seconds Click the Next button to continue Choose Automatic or Manual RAID Volume creation If you chose Manual choose the type of RAID Volume you want e Maximum Capacity RAID 0 using all disk drives e Data Protection RAID 5 using all disk drives Click the Next button to continue Choose a network drive letter from the dropdown menu This drive will be mapped as a network drive on your PC The list begins with Z and goes in reverse alphabetical order Click th
10. Check the fan speed If the fan speed is below specification contact Technical Support See page 187 If any power status is out of specification contact Technical Support See page 187 173 SmartStor NS4300N Product Manual Solving Network Connection Problems Most network connection problems are the result of poor connections When the SmartStor is fully booted and connected to the network the Ethernet Activity LED indicates status and activity e Green Network link is properly connected e Flashing Green Network Activity e Dark No Connection See Figure 6 If your SmartStor is connected to your network but the Ethernet Activity LED on your SmartStor is dark check the following items e Verify that the switch hub or facility network service connection that you are using is operational Switches and hubs have LEDs that light when there is a connection and flash when there is activity Network service connections generally do not have LEDs to verify whether they actually are connected to the network See your Network Administrator for assistance e Be sure the network cable is firmly attached to the SmartStor network connector at one end and to the network switch hub or facility network connection at the other e Ifthe cable connections are good remove the existing network cable and install a known good network cable 174 Chapter 8 Troubleshooting Figure 6 Power Buiton System St
11. Choose one of the following browsers to use with PASM Internet Explorer e Netscape Navigator Mozilla Safari Mac OS X Firefox Finding the SmartStor s IP Address To access the SmartStor in your browser you must know SmartNAVI in the SmartStor s IP address Use SmartNAVI for this Windows purpose Double click the SmartNAVI icon in the Windows ki IG 3547m application tray or Macintosh Dock right The MSN Window opens with the NAS List displayed The IP address of the SmartStor shown in the NAS List SmartNAVI in PROMISE SmartNAVI a Mac OS X Language Engish IP address of the SmartStor detected on the network For more information about SmartNAVI see Chapter 5 SmartNAVI on page 67 20 Chapter 2 Installation and Setup PASM in your Browser To log into PASM in your browser 1 2 Start your Browser In the Browser address field type in the IP address of the SmartStor See Finding the SmartStor s IP Address on page 20 Note that the IP address shown below is only an example The IP address you type into your browser will be different e PASM uses an HTTP connection 2000 ee aes http e Enter the SmartStor s IP address 192 168 1 1 Together your entry looks like this http 192 168 1 1 The PASM login screen displays Advanced Storage Manager UserName admin Password eceee 2006 Promise Technology Inc All rights r
12. Enabling and Disabling the Buzzer on page 144 Shutting Down the SmartStor The only time you need to shut down the SmartStor is to replace the disk drive cooling fan or the power supply See Appendix A Maintenance on page 195 During and after the shutdown none of your folders will be accessible from your networked PCs Using SmartNAVI To shut down the SmartStor 1 Go to the Main Window 98 Chapter 5 SmartNAVI 2 Click the NAS Management icon 3 Click the Shutdown button 4 Click the Shutdown option 5 Click the OK button 6 In the confirmation box click the Close button Power Directly man NG Button To shut down the SmartStor press and hold the power button for five seconds The system status LED turns red EN then goes dark right System Status Restarting the SmartStor LED To restart the SmartStor after a shutdown press the power Power button on the front of the SmartStor chassis right Button When the SmartStor is fully booted aT e The system status LED turns green right A e The buzzer beeps one time if the buzzer is enabled System See Enabling and Disabling the Buzzer on page 144 as 99 SmartStor NS4300N Product Manual Managing Downloads This category includes the following topics e Adding a Link page 100 e Drag and Drop Files page 101 e Batch Downloading Files page 101 e Viewing the Download List page 102 e R
13. Removing Plug ins page 144 Enabling and Disabling the Buzzer page 144 Viewing UPS Status page 145 Setting up a UPS page 145 Setting up System Standby page 146 Viewing the Event Log The event log keeps a log of the 20 most recent events on the SmartStor You can use this information to review your actions and to diagnose problems To view the Event Log 1 2 In the Tree click the beside the Management icon Click the Event Log icon A list of the 20 most recent events displays on the Event Log tab Events are ranked in severity as Information Warning and Error Setting up SMTP Authentication In order to set up email alerts over a network you must enable the SMTP service specify a SMTP server and in most cases supply authentication information See your Network Administrator for help with these settings To set up SMTP authentication 1 2 3 4 In the Tree click the beside the Management icon Click the Mail Alert icon Click the Setup tab Next to Service click the Enable option button 141 SmartStor NS4300N Product Manual 10 11 In the SMTP Server field type the IP address or the DNS name of your SMTP server Optional Type a new number in the Command Port field 25 is the default number In the From field the sender s email address that you want to appear in the alert messages Next to SMTP Authentication e Click the Yes option button to enable authenticat
14. Right click the SmartNAVI icon in the application tray Choose Default User from the popup menu Type the default username admin in the field provided Type the default password admin in the field provided Retype the password in the Confirm field Click the Save button If you do not choose a default user SmartNAVI sets the default user after you first log on To create addtional users see Creating a User on page 72 Changing User Passwords To change a user s password Oo NOD OR ON Go to the Main Window Click the User Management icon Click the Modify User button Click the user whose password you want to change Admin user only type the old password in the field provided Type the new password in the field provided Retype the password in the Confirm field Click the OK button SmartStor NS4300N Product Manual Changing User Permissions The Admin user always has read and write permission All other users have read only permission by default To change permissions 1 2 3 4 Go to the Main Window Click the Share Folder icon Click the Share Folder Permission button Click the share folder whose permissions you want to change The folder name turns red For each user in the list click one of the following options e Deny access e Read only e Read and Write Guest is the only other default user Click the OK button The permission change happens immediately
15. To set a default NAS 1 Goto the MSN Window 2 Click the system in the NAS List that you want to make the default 3 Click the Set Default NAS icon right The default NAS is highlighted in the NAS List Enabling or Disabling Event Notification This feature displays popup notices of events on the default NAS system Enabling Event Notification To enable event notification 1 Right click the SmartNAVI icon in the application tray 2 Check Event Notice in the popup menu SmartNAVI displays a popup message indicating that event notification is working 94 Chapter 5 SmartNAVI Disabling Event Notification To disable event notification 1 Right click the SmartNAVI icon in the application tray 2 Uncheck Event Notice in the popup menu Viewing the System Event Log NAS events report functions and status of the NAS system The Event Log displays the 20 most recent events Events are reported by date time severity information or warning and description To view the NAS system s Event Log 1 Go to the Main Window 2 Click the NAS Management icon 3 Click the Event Log button Click the arrow on the Date Time header to reverse the chronological order Note For backup system events see Viewing the Backup Event Log on page 86 Adding Application Plug ins Application plug ins are enhancements to SmartStor s capabilities Available plug ins include DLNA server Enables Sm
16. Chapter 8 Troubleshooting The time needed to check and rebuild the File System depends on the amount of data on the SmartStor The process can take anywhere from 10 minutes to 2 hours Warning Do not disconnect the power or shut down the SmartStor while the check rebuild is running Checking the Event Log in PASM To view the Event Log in PASM To check Enclosure status 1 Start PASM See PASM in your Browser on page 106 Or see PASM in SmartNAVI on page 107 2 Inthe Tree click the beside the Management icon 3 Click the Event Log icon The Event Log displays See Figure 4 Figure 4 The PASM Event Log Event Log Ki Event Log Event Log List Date Time Level Message Oct 10 00 20 49 WARNING Array O created Oct 10 00 20 43 INFO Create RAID 1885765 RAIDO x1 Oct 10 00 20 34 WARNING Array 1 deleted Oct 10 00 20 32 INFO Delete RAID RAID 162004 Oct 9 23 40 18 WARNING Migration on array 1 completed Oct 9 23 29 28 WARNING Migration on array 1 90 Oct 9 23 19 53 WARNING Migration on array 1 80 Oct 9 23 11 08 WARNING Migration on array 1 70 Oct 9 23 02 38 WARNING Migration on array 1 60 Oct 9 22 54 08 WARNING Migration on array 1 5096 Oct 9 22 18 17 WARNING Migration on array 1 4096 Oct 9 21 46 37 WARNING Migration on array 1 30 Oct 9 21 17 31 WARNING Migration on array 1 20 Oct 9 20 47 56 WARNING Migration on array 1 1096 Oct 9 20 16 50 WARNING M
17. a Q Back O P P Search Folders C Address fz zi 7 Eo File and Folder Tasks a CJ Make a new folder Publish this Folder to the Web Text Document 1 KB Other Places a BACKUPDATA Billy My Computer My Documents 4 My Network Places Map1 jpg 1005 JPEG E Details Backup folder of account name Billy DITA users website txt OO USBDI5K 20080304075162 XMetaL Evaluator Guide pdf Adobe Acrobat 7 0 Document 644 KB BACKUPDATA admin Backup folder of account name admin 64 Chapter 4 One Touch Backup Restoring Backed up Files You can restore all or any portion of the files in the BACKUPDATA your username folder on the NAS system You can also choose to restore the files to their original location on your PC or an alternative location The original file structure is maintained during backup and restoration Caution If you restore to the original folders on your PC the restore function will overwrite the files in those folders Be careful which files you restore and where on your PC you direct the backup files To restore your backed up files from the NAS system to SmartNAVI in your PC Windows 1 Double click the SmartNAVI icon in the Windows application tray or Macintosh Dock right BHJ sam The MSN Window opens 2 Double click the NS4300N in the NAS list PROMISE SmartNAVI S tNAVI i mar In Language Engish Mac
18. iTunes installing and configuring 54 J jumbo frames 139 185 L language PASM 111 SmartNAVI 16 69 LEDs color definitions 164 disk activity 6 146 disk status 6 146 164 Ethernet activity 6 146 175 status three blinks 94 150 system status 6 98 99 132 146 149 150 164 175 Linux export access list 32 121 network servers 33 setup access 121 Linux cont setup network drive 31 sharing setup 128 locate SmartStor 94 150 locked up SmartStor 177 M MAC address 150 Macintosh setup access 122 setup network drive 35 setup sharing 127 mail alerts 179 Main Window open 68 Map Network Drive 29 maximum transmission unit MTU 139 memory stick format 184 formatting 133 view 133 migrate a RAID Volume 131 mirror RAID 155 158 mirror stripe RAID 157 159 modify folder services 126 mount share folder 90 Movie folder 124 MSN Window open 67 Music folder 124 My Computer network drive 19 My Network Places 27 N NAS default system 94 system name 18 NAS replication enable disable 136 events 170 202 Index NAS replication cont schedule 136 setup 136 network connecting to 7 connection problems 174 connections multiple 176 settings 93 138 view information 138 network drive could not reconnect all 183 create 90 disconnect 90 error message 184 in My Computer 19 letter 18 network drive setup Linux 31 Macintosh 35 UNIX 31 Windows 27 Network Servers on Linux desktop 33 Network Time Pro
19. on page 83 1 Right click the SmartNAVI icon in the application tray 2 Choose Backup Now in the popup menu The backup begins immediately The amount of time required depends on the size and number of files being backed up The backed up files will appear on the NAS system SmartStor in a folder named BACKUPDATA your username You can restore the backup files to your PC at any time See Restoring Backed up Files on page 85 82 Chapter 5 SmartNAVI Scheduling a Backup You can schedule backups by the hour day or week To set a schedule for backing up files from your PC to the NAS system SmartStor 1 Goto the Main Window 2 Click the SmartSYNC icon 3 Click the Backup Schedule NAS button 4 Doany of the following actions to select your backup folders e Check the Backup My Data box Selects the My Documents Favorites and Desktop folders with all their contents e Click the Add to Backup icon right Opens the My Documents folder Click a folder you want to backup then o click the Choose button Repeat for additional folders e Drag and drop the folders you want to backup to the Backup your data from window Backup Schedule NAS Backup your data to NS4300N 192 168 1 234 Backup your data from O T Backup My data 5 Click the Schedule button 6 Click an option button for e Hour e Day e Day of the week 7 Choose the corresponding values from the dropd
20. 2 Capacity 465 65 GB Disk 4 RAID Status Critical Disk 3 Action Status Rebuilding 3 Free Disk Background Activity Running Disk 1 Progress amp 10 SmartStor Responds to a Critical RAID Volume How the SmartStor responds to a Critical RAID Volume depends on the RAID level of your Volume and whether you have a spare drive available e Fora RAID 1 Volume or a three drive RAID 5 Volume if a spare drive is available the RAID Volume begins rebuilding itself automatically e For RAID 1 5 and 10 Volumes when no spare drive is available you must replace the failed disk drive The RAID Volume will begin rebuilding itself when you install the new disk drive See Replacing a Failed Disk Drive on page 165 e RAID 0 Volumes go offline after a disk drive failure A RAID 0 Volume cannot be rebuilt All data on the Volume is lost Additional Details about Rebuilds e The Rebuild takes several minutes depending on the size of your disk drives e During a rebuild you can access your folders on the SmartStor 166 Chapter 8 Troubleshooting e When you replace the failed disk drive with a new disk drive the new disk drive becomes a Free Drive Responding to an Invalid RAID Volume The SmartStor considers a RAID Volume invalid when the RAID Volume was created by a different SmartStor However the RAID Volume itself remains functional and the data on it is safe This condition could happen when you e Move the disk drive
21. 75 add plug ins 95 add share folder 88 add user 72 cannot access SmariStor 183 change password 73 close 71 create group 74 create RAID volume 78 default NAS 94 default user 73 delete group 76 delete group member 75 delete share folder 89 delete user 74 disk drive information 79 download list 102 downloaded list 103 enable disable plug ins 97 event log view 95 expand RAID volume 78 group list 75 icon 11 15 SmartNAVI cont information 70 installer icon 8 11 installing 8 language 69 language setting 16 locate SmartStor 94 network settings 93 open delete downloaded file 103 pause resume download 103 RAID setup 153 RAID volume status 79 recreate RAID volume 80 remove download link 102 setting up SmartStor 16 user list 74 user name and password 17 verify network connections 176 view plug in list 96 SmartStor cannot connect after restart 183 date and time 147 enclosure info 151 finding IP address 20 hard reboot 177 locate 94 150 locked up 177 plug ins 95 143 reboot 98 149 restart 99 150 setting up with SmartNAVI 16 shut down 26 98 149 unpacking 5 view system info 150 SMTP authentication 141 185 snapshots events 171 recover backups 135 setup backups 134 135 Index snapshots cont status 134 view 134 SoundBridge plug in 95 143 spare drive add 131 explained 159 specifications 3 standalone 136 status disk drives 164 enclosure 173 file system 168
22. Add a disk drive RAID 10 A RAID 10 source Volume cannot migrate or add more disk drives 162 Chapter 8 Troubleshooting e Responding to an Audible Alarm page 163 e Checking the System Status LED page 164 e Checking Disk Status LEDs page 164 e Replacing a Failed Disk Drive page 165 e Checking RAID Volume Status in PASM page 166 e Checking File System Status in PASM page 168 e Checking the Event Log in PASM page 169 e Checking Enclosure Status in PASM page 173 Solving Network Connection Problems page 174 e Checking Your Email Inbox page 179 e Restoring the Default Password page 179 e Resolving a Windows Firewall Issue page 180 This chapter deals problems you might encounter with your SmartStor and how to resolve them Also see Frequently Asked Questions on page 183 Responding to an Audible Alarm The SmartStor has two beep patterns e Single beep not repeated The SmartStor is online Two beeps continuously repeated The SmartStor reports a problem When you boot or reboot the SmartStor and the buzzer is enabled the buzzer sounds one time to indicate that the SmartStor is online If you hear the two beep pattern check the following items System Status LED see below e Drive Status LED see page 164 e RAID Volume status in PASM see page 166 e File System status in PASM see page 168 e Enclosure status in PASM see page 173 e Event Log in
23. Checking Enclosure Status in PASM on page 173 Enabling the Smart Fan The Smart Fan feature slows or turns off the fan to save energy and reduce noise when the fan is not needed to cool the SmartStor enclosure The Smart Fan is enabled by default To enable the Smart Fan oan On In the Tree click the beside the System icon Click the System Information icon Click the Enclosure Information tab Under Fan Control click the Enable option Click the OK button In the confirmation box click the OK button 151 SmartStor NS4300N Product Manual 152 Chapter 7 Technology Background e Introduction to RAID below e Choosing a RAID Level page 158 e Spare Drive page 159 e Partition and Format page 160 e RAID Volume Migration page 161 Introduction to RAID RAID Redundant Array of Independent Disks allows multiple disk drives to be combined together into a RAID Volume You create a RAID Volume on your SmartStor when you perform the setup procedure either in SmartNAVI or the PASM Setup Wizard The benefits of a RAID can include e Higher data transfer rates for increased server performance e Increased overall storage capacity for a single Volume e Data redundancy fault tolerance for ensuring continuous system operation in the event of a disk drive failure Different RAID levels use different organizational models and have varying benefits Also see Choosing a RAID Level on page 158
24. Decision b gt Browsed queues NAS_ Printer NS4300N USB printer i iv 7 2 7 2 asss 46 Chapter 3 Connecting to the SmartStor Setting up Macintosh Printing To set up printing on a Macintosh PC ile 2 3 4 From the Apple Menu choose System Preferences Double click the Print amp Fax icon Click the Setup Printers button In the Printer List click the Add icon The Printer List displays a new panel In the new panel from the popup menus choose e Windows Printing e Workgroup From the list highlight the SmartStor then click the Choose button Printer List Windows Printing pra WORKGROUP HAH Comment CONTRACTOR DON PMLGRLABUJT amp E WESEW7FOZNWOA EAGLEHORN ELBORRACHO NS4300 R1 0 ar A Printer Model Generic Ccc B A user name and password dialog box appears Type the user name and password in the respective fields then click the OK button The default user name is admin The default password is admin The user name and password are case sensitive 47 SmartStor NS4300N Product Manual Enter username and password for ELBORRACHO UserName admin Password CU Remember this password in my keychain Gane Co The printer list displays a new panel 8 Highlight the USBPTRO7 in the list USBPRT01 represents the USB printer connected to the SmartStor Printer List Windows Prin
25. In the Tree click the Sharing Setup icon then click the UNIX Linux Sharing tab Choose a folder from the Folder Name dropdown menu In the New IP Address field type the IP address of the UNIX or Linux PC from which you will access this folder then click the Add button Click the OK button to save your settings In the confirmation box click the OK button You can now access the folder you chose from a UNIX or Linux PC See Chapter 3 Connecting to the SmartStor on page 27 for information about the settings that you must make on your UNIX or Linux PC 121 SmartStor NS4300N Product Manual Setting up Macintosh Access Setting up Macintosh Service To set up access from a Macintosh PC 1 Inthe Tree click the beside the File amp Print icon Click the Protocol Control icon then click the Macintosh tab Click the Enable button Optional Type a message in the Login Message field a BO N Click the OK button to save your settings The optional login message appears on the Welcome screen when you log into SmartStor from a Macintosh PC NS4300 welcome Setting up File Sharing To set up Macintosh file sharing 1 Inthe Tree click the Sharing Setup icon then click the Windows Macintosh FTP Sharing tab 2 Check the Macintosh protocol box 3 Choose a folder from the Folder Name dropdown menu Login Message 4 Inthe User Group list highlight the name of a user or group Group names a
26. OK button Click the NTP tab In the Time Server field type the URL of the time server you want to use URL time nist gov is the default Under Schedule choose one of the options e Disable Disables NTP synchronization e Do it at once Performs a synchronization when you click the OK button Time interval by hour Set an hourly interval for a synchronization to happen e Daily Sets the time of day when the synchronization happens e Weekly Sets the time of day and day of the week when the synchronization happens Click the OK button 10 In the confirmation box click the OK button Viewing the Results of NTP Synchronization To view the results of an NTP synchronization 1 2 3 In the Tree click the beside the System icon Click the Date Time icon Click the NTP tab The results of the latest synchronization are displayed e Last Synchronization Time Time and date of the last synchronization e Last Synchronization Result OK means success 148 Chapter 6 PASM Rebooting the SmartStor Normally you will only need to reboot the SmartStor is after a firmware upgrade or a plug in installation See Upgrading the Firmware on page 195 During the reboot none of your folders will be accessible from your networked PCs To reboot the SmartStor 1 ar oD In the Tree click the beside the System icon Click the Reboot Shutdown icon Click the Reboot option Cl
27. PASM see page 169 e Your email inbox see page 179 163 SmartStor NS4300N Product Manual Checking the System Status LED The SmartStor system status LED see Figure 1 reports the condition of the Enclosure fan and power supply e Green Normal Enclosure function e Amber There is a problem with the fan or power supply e Red The fan power supply or file system has failed The system status LED blinks red three times when you click the Locate NAS icon in SmartNAVI or the Locate button in PASM If your SmartStor is configured to work with a UPS it will continue to run after a power supply failure Checking Disk Status LEDs The disk status LEDs see Figure 1 report the condition of the disk drives e Green Normal disk drive function e Amber Rebuilding to this disk drive e Red Failed disk drive e Dark No disk drive is installed The disk status LEDs are also dark when the drives are powered down during system stand by See Replacing a Failed Disk Drive on page 165 164 Chapter 8 Troubleshooting Figure 1 SmartStor Disk and System Status LEDs Disk Status LED System Status ng LED LJ Replacing a Failed Disk Drive If a disk drive fails the Disk Status LED is red See Figure 1 If the disk drive belongs to a RAID Volume the Volume goes Critical or Offline See Checking RAID Volume Status in PASM on page 166 Replace the failed
28. PC Snapshot backup for real time image of the file system Remote NAS to NAS synchronization and backup Network print server with USB printer User Group and Quota management UPS support with automated shutdown Heterogeneous environment Windows UNIX Linux and Macintosh 2 Chapter 1 Introduction to SmartStor Specifications Disk drive support e Four 1 5 Gb s or 3 Gb s SATA 3 5 inch disk drives e Conforms to Serial ATA 1 0 specification and Serial ATA II Extensions to Serial ATA 1 0 specification SATA Il phase specification e SATA specification of 3 Gb s transfers with CRC error checking e Hot swapping of disk drives e Tagged command queuing e Native command queuing e Drive roaming among channels S M A R T status polled every 15 minutes e Online capacity expansion e RAID Level Migration e Hot spare drives e RAID Volume rebuilding e Gigabyte rounding e Background rebuilding RAID level support RAID 0 1 5 and 10 Large file system support up to 6 TB Unicode file name support SATA RAID Controller Promise PDC40719 Server on a Chip Freescale MPC8343 400MHz Networking 10 100 1000 Mb s Ethernet Port on motherboard USB ports USB 2 0 up to 480 Mb s two Type A connectors File protocols SMB CIFS FTP AFP NFS Flash Memory 16 MB 16 bit Memory 128 MB DDR SDRAM Power Supply 200 watt ATX with PFC Network Time Protocol NTP client Error logging Phone home capability email notifi
29. Protocol option e Obtain an IP address automatically Choose this option to let your DHCP server make the network settings e Specify an IP address Choose this option if you want to make your network settings manually 138 Chapter 6 PASM 9 Optional If you chose Specify an IP address enter the following settings in the fields provided e IP Address Subnet Mask e Default Gateway IP Address e Primary Domain Name Server IP Address e Secondary Domain Name Server IP Address See your Network Administrator for help in making these settings Click the OK button 10 In the confirmation box click the OK button Working with Jumbo Frames The term jumbo frame refers to a frame on a local area network that is larger than the standard 1518 byte size SmartStor supports jumbo frames up to 9000 bytes On SmartStor the frame size setting is called Maximum Transmission Unit MTU The default MTU or frame is 1500 bytes This setting is appropriate for most users See your Network Administrator before you change this setting To make frame size settings 1 2 3 4 5 6 In the Tree click the beside the Network icon Click the Network Setup icon Click the Jumbo Frame tab From the MTU dropdown menu choose the maximum MTU or frame size e 1500 bytes default e 4000 bytes e 7000 bytes Click the OK button In the confirmation box click the OK button Working with DDNS A Domain Name S
30. Share Folder button 4 Click the share folder you want to delete The folder name turns red SmartStor NS4300N Product Manual oN On Click the OK button Click the Delete button Click the Yes button in the first confirmation box Type Yes then click the OK button in the second confirmation box Mounting a Share Folder Creating a Network Drive To mount a share folder Linux or create a network drive Windows Te 2 3 4 a Go to the Main Window Click the Share Folder icon Click the Mount Share Folder button Click the share folder you want to mount or make a network drive The folder name turns red Choose a device name drive letter from the dropdown menu Click the Map button The share folder appears on your PC as a mounted or network drive Un mounting a Share Folder Disconnecting a Network Drive To un mount a share folder Linux or disconnect a network drive Windows 1 2 3 4 a Go to the Main Window Click the Share Folder icon Click the Mount Share Folder button Click the share folder you want to un mount or delete as a network drive The folder name turns red Click the Un Mount button Click the Yes button in the confirmation box The share folder is un mounted Linux or disconnected but the link remains Windows 90 Chapter 5 SmartNAVI Making Management Settings This category includes the following topics Configuring a NAS System pag
31. The following outline breaks down the properties for each RAID level supported on the SmartStor 153 SmartStor NS4300N Product Manual RAID 0 Stripe When a RAID Volume is striped the read and write blocks of data are interleaved between the sectors of multiple disk drives Performance is increased since the workload is balanced between drives or members that form the RAID Volume Identical drives are recommended for performance as well as data storage efficiency Data Stripe disk drives Figure 1 RAID 0 Striping interleaves data across multiple drives The RAID Volume s data capacity equals the capacity of the smallest disk drive times the number of disk drives For example one 100 GB and three 120 GB drives will form a 400 GB 4 x 100 GB RAID Volume instead of 460 GB If disk drives of different capacities are used there will also be unused capacity on the larger drives Because RAID 0 does not offer Fault Tolerance meaning that you cannot recover your data after a disk drive failure Promise does not recommend a RAID 0 Volume for your SmartStor RAID 0 Volumes on SmartStor consist of one or more disk drives 154 Chapter 7 Technology Background RAID 1 Mirror When a RAID Volume is mirrored identical data is written to a pair of disk drives while reads are performed in parallel The reads are performed using elevator seek and load balancing techniques where the workload is distribut
32. There are several issues to consider when choosing the RAID level for your Volume The following discussion summarizes some advantages disadvantages and applications for each choice RAID 0 Advantages Disadvantages Implements a striped disk RAID Not a true RAID because it is not fault Volume the data is broken down into tolerant blocks and each block is written toa The failure of just one drive will result in separate disk drive all data in an RAID Volume being lost O performance is greatly improved by Should not be used in mission critical spreading the I O load across many environments channels and drives No parity calculation overhead is involved Recommended applications for RAID 0 e Image Editing e Pre Press Applications e Any application requiring high bandwidth RAID 1 Advantages Disadvantages Simplest RAID storage subsystem Very high disk overhead uses only design 50 of total capacity Can increase read performance by processing data requests in parallel since the same data resides on two different drives Recommended applications for RAID 1 e Accounting Financial e Payroll e Any application requiring very high availability 158 Chapter 7 Technology Background RAID 5 Advantages Disadvantages High Read data transaction rate Disk failure has a medium impact on Medium Write data transaction rate throughput Good aggregate transfer rate Most
33. batch download files are added to the Download List and begin to download automatically The files are saved to the download folder on the NAS system Viewing the Download List The Torrent files in this list have not been downloaded yet To view the Download List 1 2 3 Go to the Main Window Click the Download Station icon Click the Download List button Downloading began automatically when you added the links Torrent files are saved to the download folder on the NAS system Removing a Link When you remove a link the Download Station does not download the corresponding Torrent file To remove a Torrent file download link oa Pron gt Go to the Main Window Click the Download Station icon Click the Download List button Click the file link you want to remove Click the Remove button Click the Yes button in the confirmation box 102 Chapter 5 SmartNAVI Pausing and Resuming a Download Pausing a Download To pause a Torrent file download o Foo NS Go to the Main Window Click the Download Station icon Click the Download List button Click the link of the file download you want to pause Click the Pause button Resuming a Download To resume a Torrent file download 1 ak O N Go to the Main Window Click the Download Station icon Click the Download List button Click the link of the paused file download you want to resume Click the Start button Viewing the D
34. eee eeeee 89 Mounting a Share Folder Creating a Network Drive cee eee eee 90 Un mounting a Share Folder Disconnecting a Network Drive 0000s 90 Making Management Settings cece eae eee 91 Configuring a NAS System auauna 91 Changing Network Settings ccc een eee eae 93 Locating the SmartStor 0 0 0 00 0 cece eee 94 Choosing a Default NAS System 2 00020 00s 94 Enabling or Disabling Event Notification 94 Viewing the System Event Log ee eee 95 Adding Application Plug ins a 95 Viewing a List of Plug ins 0 0 eee eee 96 SmartStor NS4300N Product Manual Chapter 5 SmartNAVI cont Making Management Settings cont Viewing Plug in Version Numbers a 96 Enabling and Disabling Plug ins 004 97 Removing Plug ins 0 eee eee 97 Rebooting the SmartStor 0 0 0 0 a 98 Shutting Down the SmartStor 0 00000 eee eae 98 Restarting the SmartStor 0 0 0 a 99 Managing Downloads eee eee ee 100 Adding ALIN so seya e ASKE tee ar dal Pace tage ral 100 Drag and Drop Files 0 cc eee eee eee 101 Batch Downloading Files 00 eee eee eee 101 Viewing the Download List 0000 e eee 102 Removing a Link eea taa reaa e aKT S ERN eee 102 Pausing and Resuming a Download 103 Viewing the Downloaded
35. for Also included are four levels of notices Note A Note provides helpful information such as hints or alternative ways of doing a task Important An mportant calls attention to an essential step or point required to complete a task Important items include things often missed SmartStor NS4300N Product Manual Caution A Caution informs you of possible equipment damage or loss of data and how to avoid them Warning A Warning notifies you of probable equipment damage or loss of data or the possibility of physical injury and how to avoid them Architecture The SmartStor NS4300N s architecture is based on the Freescale MPC8343 microprocessor and the Promise PDC40719 Serial ATA RAID Controller The Gigabit Ethernet port is used for the data transfer and management The USB ports are used for a printer expansion drives and Uninterruptable Power Supply UPS Protocol Support SmartStor NS4300N supports Windows 2000 XP Professional 2003 Server and Vista Business Enterprise and Ultimate clients through SMB and CIFS protocols UNIX and Linux clients through the NFS protocol Macintosh clients through the AFP protocol FTP clients through the FTP protocol DLNA clients through UPnP protocol with an optional plug in Up to 16 concurrent connections Key Benefits Easy to use browser based management interface Data sharing over the network One touch backup of designated file folders on client
36. in time Export a Snapshot to the share folder The recovered Snapshot volume is read only To recover a Snapshot backup 1 2 3 4 In the Tree click the beside the Backup icon Click the Snapshot Backup icon Click the Recovery tab Click the option button beside the Timestamp and Volume that you want to recover or export Do one of the following actions e To restore the data volume using the Snapshot click the OK button e To export the Snapshot to the share folder click the Export button SmartStor performs the action you specified 135 SmartStor NS4300N Product Manual Viewing the NAS Replication Schedule NAS Replication is a feature that uses one SmartStor to backup the data on another SmartStor The two SmartStor systems must be on the same network To view the NAS Replication schedule In the Tree click the beside the Backup icon Click the NAS Replication icon 1 2 The current schedule displays on the Information tab Role Standalone No backup server was specified Primary Server This SmartStor is the primary the other SmartStor is the backup Backup Server This SmartStor is the backup the other SmartStor is the primary Primary or Backup Server The IP address of the other SmartStor on the network Schedule Replication schedule in number of hours daily or weekly Appears on the primary server Setting up NAS Replication To set up NAS replication In the Tre
37. installed plug ins 1 2 3 Go to the Main Window Click the NAS Management icon Click the Configuration Plugin button Currently installed plug ins appear in the Configuration Plugin list Viewing Plug in Version Numbers To view plug in version numbers 1 2 Right click the SmartNAVI icon in the application tray Choose About from the popup menu The About window appears The About window includes a list of installed plug ins and their version numbers When you are done with the About window click the Close button 96 Chapter 5 SmartNAVI Enabling and Disabling Plug ins Enabling Plug ins You must add a plug in to SmartStor before you can use this function To enable a plug in 1 Goto the Main Window 2 Click the NAS Management icon 3 Click the Configuration Plugin button 4 Click the Plug in you want to enable The plug in s name turns red 5 Click the Enable button After a moment the Service Status changes to ON The plug in is now enabled on SmartStor Disabling Plug ins Disabling a plug in saves memory space and processing time on the SmartStor If you do not use a feature consider disabling its plug in To disable a plug in 1 Go to the Main Window 2 Click the NAS Management icon 3 Click the Configuration Plugin button 4 Click the Plug in you want to disable The plug in s name turns red 5 Click the Disable button After a moment the Service Status changes to OFF The plug in
38. into PASM from SmartNAVI 1 Double click the SmartNAVI icon in the Windows application tray or Macintosh Dock right The MSN Window opens Click the NS4300N in the NAS list Click the WWW icon to start the browswer and open PASM PROMISE SmartNAVI Language English x O By NAS List 1 P ns4300n_172821 192 16 SmartNAVI in Windows BRD 3 54pm SmartNAVI in Mac OS X Your default browser starts and the PASM login screen displays 107 SmartStor NS4300N Product Manual User Name admin Password leceee 2006 Promise Technology Inc All rights reserved 4 Type the user name and password in the respective fields then click the Login button The default user name is admin The default password is admin The user name and password are case sensitive 108 Chapter 6 PASM PASM in Bonjour Bonjour is a service discovery protocol for local area networks To use Bonjour you must have a Bonjour capable browser Method 1 To log into PASM from Bonjour 1 Start your Browser 2 Click the Show all bookmarks icon The Collections list appears 3 Under the Collections list click the Bonjour icon 4 Click to highlight the SmartStor in the Bookmark list to launch PASM COLLECTIONS E Bookmarks Bar 26 Bookmarks Menu Address Book Bonjour History 55 All RSS Feeds Bookmark About Bonjour 2 FrontView on Netgear 9 HTTP on LaCie 2bi
39. is now disabled Removing Plug ins There are two reasons to remove a plug in e To replace the old plug in with a new one e You know that you will never use the plug in Before you remove a plug in consider disabling it instead See Enabling and Disabling Plug ins on page 97 To remove a plug in 1 Goto the Main Window 2 Click the NAS Management icon 97 SmartStor NS4300N Product Manual 3 Click the Configuration Plugin button 4 Click the Plug in you want to remove The plug in s name turns red 5 Click the Remove button 6 Click the Yes button in the confirmation box The plug in is removed from SmartNAVI If you need the plug in later you can reinstall it See Adding Application Plug ins on page 95 Rebooting the SmartStor Normally you will only need to reboot the SmartStor is after a firmware upgrade or a plug in installation See Upgrading the Firmware on page 195 During the reboot none of your folders will be accessible from your networked PCs To reboot the SmartStor Go to the Main Window Click the NAS Management icon Click the Shutdown button Click the Restart option Click the OK button In the confirmation box click the Close button The reboot runs automatically When the SmartStor is System Status fully booted DPA LED e The system status LED turns green right e The buzzer beeps one time if the buzzer is enabled oaPron gt o o See
40. new RAID Volume See page 130 RAID status CRITICAL The NS4300N X volume Y is not functioning correctly Check the disk drives See page 164 Replace the failed drive See page 165 The RAID Volume will rebuild automatically 172 Chapter 8 Troubleshooting Reported Event Corrective Action RAID X had some errors Check the disk drives See page 164 Replace the Formatting was aborted failed drive See page 165 Checking Enclosure Status in PASM To check Enclosure status 1 Start PASM See PASM in your Browser on page 106 Or see PASM in SmartNAVI on page 107 In the Tree click the beside the System icon Click the System Information icon Click the Enclosure Information tab See Figure 5 Figure 5 The Enclosure Information tab with malfunctions shown System Information System Information Enclosure Information EEEN Overheat icon Pantai 80 C s250 C ib Failed fan icon System Fan Speed Vo revival anga Pe 500 RPM PREM Js Out of spec F power icon Cea areas lt 523y BY O F Pi Status 12v aora v ip range lt 13 11 Y PUGAY Q Pi Status 3 3V Mm 14v s aoa range lt 3 46 V pa B EE The corrective action you take depends on the nature of the problem If CPU temperature is above specification e Be sure there is adequate air flow around the SmartStor e Be sure the ambient temperature is below 35 C 95 F e
41. power 151 RAID Volume 129 166 SmartStor 164 snapshot 134 system 164 UPS 145 stripe RAID 154 158 subnet mask 18 92 93 112 138 139 switch network 174 system events 171 System Standby setup 146 system status LED 98 99 132 149 150 164 175 T temperature CPU 173 time and date 18 timezone 18 92 147 Tree always expanded 111 U UDP option in Windows 181 Unicode support 185 Unicode folder name support 184 UNIX export access list 32 121 setup access 121 setup network drive 31 sharing setup 128 un mount share folder 90 unpacking the SmartStor 5 update firmware 195 UPnP protocol 95 143 UPS 164 setup 145 view 145 USB drive connect 49 disconnect 51 file formats 49 formatting 133 One Touch Backup 63 RAID Volume on 130 view 133 Windows shortcuts 184 USB printer connecting 39 USBDISK 49 51 133 user add 72 112 114 change password 115 delete 115 view 114 user list SmartNAVI 74 user name NS4300N 47 PASM 25 106 108 110 SmartNAVI 17 SmartStor 34 37 41 45 V view backup event log 86 backup files 63 backup schedules 84 disk drive 130 207 SmartStor NS4300N Product Manual view cont download list 102 downloaded list 103 email alert list 142 enclosure info 151 event log 95 141 folders 126 group 75 115 memory stick 133 NAS replication schedule 136 network information 138 NTP synchronization 148 plug in list 96 125 quota 76 117 RAID Volume status 129 share fo
42. power button again Figure 3 Press and hold the Power button for 5 seconds Power Button System Status LED Note This SmartStor is shown without the front door 26 Chapter 3 Connecting to the SmartStor Setting up a Network Drive on a Windows PC page 27 e Setting up a Network Drive on a UNIX or Linux PC page 31 e Setting up a Network Drive on a Macintosh PC page 35 Connecting a USB Printer to SmartStor page 39 e Setting up the Print Server on SmartStor page 40 Setting up Windows Printing page 41 Setting up Linux Printing page 44 e Setting up Macintosh Printing page 47 Connecting a USB Drive page 49 e Disconnecting a USB Drive page 51 e Setting up Apple iTunes page 52 To copy files to and from a folder on the SmartStor you must make the folder a network drive on your PC To use the SmartStor as a print server you must connect the USB printer enable SmartStor s print server and set up printing on your PC Setting up a Network Drive on a Windows PC You can also use SmartNAVI for this purpose see Mounting a Share Folder Creating a Network Drive on page 90 If your PC does not have SmartNAVI use the following procedure to setup a Network Drive with My Network Places Using the SMB protocol SmartStor supports up to 16 concurrent connections To setup a network drive 1 On the Windows desktop double click the My Network Places icon 2 Click the Sea
43. still access your folders I tried to copy a Windows shortcut to my network drive but an error message Says there is not enough free disk space Normally you can copy a Windows shortcut to a network drive However if the network drive is a USB drive or memory stick with FAT32 file format the SmartStor might not recognize the shortcut and prevent you from copying it If this situation occurs choose a different folder in which to copy the shortcut Does SmartStor support a USB drive or memory stick with FAT16 file format No If you attach the FAT16 USB drive or memory stick to SmartStor you can see the files on it But if you attempt to copy files to the drive or memory stick Windows might display a disk full message How do I remove a USB drive or memory stick from the SmartStor Be sure that no files on the USB drive or memory stick are still open Then unplug the USB drive or memory stick from the SmartStor The SmartStor automatically unmounts the USB drive or memory stick 184 Chapter 9 Support Can I do a One Touch Backup or a regular Backup on a protected folder or file on my Windows PC No Windows does not allow SmartSYNC to access protected folders and files If you want to perform a backup you must first disable protection on your folders and files enabled One Touch Backup and pressed the button on the SmariStor but no files were backed up What happened You must create a backup schedule using S
44. the SmartStor In this case access is given for the PUBLIC folder 36 Chapter 3 Connecting to the SmartStor On the Macintosh Desktop 1 From the Go menu choose Connect to Server F Finder File Edit View ER Window Help Back Forward Enclosing Folder Computer Home Network iDisk Applications CJ Utilities Recent Folders gt Go to Folder QEG Connect to Server p 38K SS ee 2 Inthe Connect to Server dialog box type afp 192 168 1 214 and click the Connect button Note that the IP address shown below is only an example The IP address you type in the dialog box on your Macintosh will be different See Finding the SmartStor s IP Address on page 20 Click the button to add this IP address to the Favorite Servers list eo0 Connect To Server Server Address afp 192 168 1 214 J Col Favorite Servers 3 Type the user name and password in the respective fields then click the OK button The default user name is admin The default password is admin 37 SmartStor NS4300N Product Manual The user name and password are case sensitive pal Connect to the file server NS4300 as Guest Registered User Name admin Options C Cancel Connect 4 Inthe NS4300 dialog box click the folder you want then click the OK button NS4300 Select the volumes you wish to mount PUBLIC 5 Inthe NS
45. the SmartNAVI icon in the Windows SmartNAVI icon application tray lower right corner of the screen 2 Choose Open SmartNAVI from the popup menu DS sam The MSN Window opens BOUDREAU Z Language Engish 1 Z Ans4300n 172821 192 168 If the SmartStor is running and connected it appears here If your SmartStor does not appear in the MSN window SmartNAVI does not detect the SmartStor on your network If you have verified all other functions then you might have SmartNAVI and SmartStor on different networks 176 Chapter 8 Troubleshooting SmartStor Lockup On rare occasions SmartNAVI or PASM become unresponsive to your inputs If that happens check the SmartNAVI MSN window on your PC See Figure 7 Figure 7 SmartNAVI MSN window GOUNEN Language English l Qy nas List 1 S RETENE The SmartStor appears here when it is working properly If the SmartStor used to appear in the MSN window previously but is no longer there the SmartStor is probably locked up or frozen and requires a hard reboot Caution This action is appropriate only when there are no data transfers or installations in progress Do not disconnect the power to reboot the SmartStor unless the proper shutdown procedure does not work Keep the SmartNAVI MSN window open during this procedure To hard reboot the SmartStor 1 Press and hold the power button for five seconds During a proper shutdown
46. the System Upgrade icon Click the Firmware Upgrade tab From the Volume dropdown menu choose the Volume that has the folder with the firmware image file From the Folder dropdown menu choose the Folder that contains the firmware upgrade file In the File Name field type the name of the firmware upgrade file Or highlight the file and copy the name then paste the name into the field Click the OK button to begin the upgrade The upgrade takes about two to three minutes Warning Do not disconnect the power or shut down the SmartStor while the upgrade is running When the installation is done the SmartStor reboots automatically When the SmartStor beeps once it is ready for use 195 SmartStor NS4300N Product Manual Connection Problems After Restart If your SmartStor s network settings were set to Obtain an IP address automatically your DHCP server might assign a different IP address to the SmartStor when you restart the SmartStor after is was shutdown for repairs This condition does not apply if you assigned your SmartStor s IP address manually If you experience network drive or printer connection failures check the SmartStor s current IP address See Finding the SmartStor s IP Address on page 20 If the SmartStor s IP address has changed your previous network drives and printer connections will no longer work Here are two possible solutions e You may be able to reset the Sma
47. the Tree click the beside the Users amp Groups icon Click the Group Management icon Click the Delete tab Click the option button next to the group you want to delete Click the OK button In the confirmation box click the OK button Viewing Quotas Quotas are portions of storage space that you assign to each user or group To view a quota 1 2 In the Tree click the beside the Users amp Groups icon Click the Quota icon A list of users and groups and the following data appear on the screen e RAID Volume e Currently assigned quotas e Free space e Used space Setting Quotas Quotas are portions of storage space that you assign to each user or group Assigning quotas enables you to control how much storage space each user or group can access By default each user and group is assigned an unlimited quota meaning that any one user or group can access the entire storage space In the Quota screen the names of groups are preceded with a symbol To set a quota 1 2 3 4 In the Tree click the beside the Users amp Groups icon Click the Quota icon Click the Settings tab Highlight the user or group whose quota you want to assign 117 SmartStor NS4300N Product Manual 5 From the dropdown menu choose the RAID Volume to which the quota applies 6 Click one of the following options e Unlimited e Limited Quota 7 If you chose Limited Quota type a number into the field pr
48. your PC and performs backups OS Support The following operating systems support SmartNAVI e Windows Vista Business e Windows XP Professional Enterprise or Ultimate e Windows 2000 e Windows 2003 Server Maosx Installation Windows To install the SmartNAVI on a Windows PC 1 Insert the CD into your PC s CD ROM GS 2 Double click the SmartNAVI installer icon right gas aa 3 Click the Next button to begin installation SmartNAYI InstallShield Wizard EC www promise com Welcome to the InstallShield Wizard for SmartNAYI The InstallShield Wizard will install SmartNAYI on your computer To continue click Next SmartNAVI PROMISE TECHNOLOGY INC The License Agreement screen appears Chapter 2 Installation and Setup 4 Click the I accept the terms option then click the Next button SmartNAYI InstallShield Wizard E x PROMISE TECHNOLOGY INC SmartNAVI OEM SOFTWARE USAGE AND DISTRIBUTION LICENSE AGREEMENT IMPORTANT By opening this package or installing distributing or using the SOFTWARE you agree to the terms of this Agreement Do not open this package until you have carefully read and agreed to the following terms and conditions If you do not agree to the terms of this Agreement promptly return the unopened package Please also note If you are an OEM the complete LICENSE AGREEMENT applies If you are an End User only Exhibit 4 the P
49. 00 ElBorracho Cc Notification from NS4300 ElBorracho Message File system of volume WOLUMET content errors Check the system before continuing Date Oct 6 2006 18 11 34 See Adding an Email Alert Recipient on page 143 for more information about email alerts Restoring the Default Password Normally you change your password in PASM See Changing the Administrator s Password on page 114 If you changed the password and then forgot the new password you can reset the SmartStor to the default password admin Use a straightened paper clip or the tip of a ball point pen as a reset tool To reset the Administrator s password 1 Verify that the SmartStor is fully booted 2 Insert your reset tool into the reset button hole on the back of the SmartStor See Figure 10 3 Press and hold the reset button for eight seconds until the System Status LED flashes three times See Figure 10 The Administrator s password is now reset to admin 179 SmartStor NS4300N Product Manual Figure 10 Reset button and System Status LED Ag NZ Reset button Nil NG UA YIN i System Status ED Resolving a Windows Firewall Issue If you a running a personal firewall on your Windows PC the firewall might prevent the you from accessing the SmartStor over your network Follow this procedur
50. 000005 196 SmartStor NS4300N Product Manual Appendix B Important Information aaa 197 GNU General Public License cee eaeee 197 Battery cece mn Paras NG aad ns ode ene a 197 Lt 8 eee ae aA AA wR eae OER ees 199 Chapter 1 Introduction to SmartStor e About This Manual page 1 e Architecture page 2 e Protocol Support page 2 e Key Benefits page 2 e Specifications page 3 Compatible Backup Software page 4 e Client OS Support page 4 e Browser Support page 4 Promise Technology s SmartStor NS4300N is a network attached storage NAS solution for external storage targeted for small and medium business SMB users and small office nome office SOHO users With a NAS product users can save their work and have access to files over the network without having to carry around a disk drive or memory stick The Administrator can manage access privileges for greater security Multiple backup and synchronization functions protect your data About This Manual This Product Manual describes how to setup use and maintain the SmartStor NS4300N It also describes how to use e SmartNAVI software that you install and run on your Windows or Macintosh PC e Promise Advanced Storage Manager PASM software that runs on the SmartStor This manual includes a full table of contents chapter task lists and numerous cross references to help you find the specific information you are looking
51. 4300 Welcome screen click the OK button NS4300 welcome 38 Chapter 3 Connecting to the SmartStor A window opens on the Macintosh desktop to access the folder on the SmartStor La Nan PUBLIC go CED ES 3 B new folder old folder You can now copy files to and from the folder on the SmartStor Connecting a USB Printer to SmartStor To connect a USB printer to the SmartStor 1 Set up your printer according to the printer s Setup Guide or User Manual 2 Install the printer drivers onto your PC as described in the printer s Setup Guide or User Manual 3 Attach the USB cable from your printer to one of the USB connections on the back of the SmartStor 39 SmartStor NS4300N Product Manual Setting up the Print Server on SmariStor To set up the SmartStor s print server 1 Start PASM See PASM in your Browser on page 21 PASM in SmartNAVI on page 22 or PASM in Bonjour on page 24 2 Inthe Tree on the left side of the PASM screen click the beside the File amp Print icon to expand the Tree 3 Click the Protocol Control icon then click the Printer Server tab 4 Click the Enable option button beside Printer Server 5 Click the OK button to save your settings NS4300H Protocol Control Service has started Information Windows Macintosh FTP Sharing UNIX Linux Printer Server Settin
52. 4300N Product Manual Recreating a RAID Volume Caution When you recreate a RAID volume you delete all the data saved in the volume Back up any important data before you recreate a volume To recreate a RAID volume 1 2 3 4 Go to the Main Window Click the Volume Configuration icon Click the Recreate Volume button Choose Automatic or Manual RAID Volume creation If you chose Manual choose the type of RAID Volume you want e Maximum Capacity RAID 0 e Data Protection RAID 1 or 5 depending on the NAS model and number of drives Click the OK button Click the Yes button in the first confirmation box Type YES then click the OK button in the second confirmation box The RAID volume takes several minutes to recreate and initialize depending on the size of your disk drives 80 Chapter 5 SmartNAVI Managing Backups This category includes the following topics e Doing a Backup Now page 81 Scheduling a Backup page 83 e Viewing Backup Schedules page 84 e Changing a Scheduled Backup page 84 e Deleting a Scheduled Backup page 85 e Restoring Backed up Files page 85 e Viewing the Backup Event Log page 86 e Saving the Event Log page 86 e Clearing the Event Log page 87 Doing a Backup Now This feature enables you to perform an immediate backup of your files from your Windows or Macintosh PC to the NAS system SmartStor You can perform an immediate backup of your fi
53. B printer OD Help Cancel 4 Back gt Forward From the Select a queue type dropdown menu choose Network Windows SMB Scroll the list and click the triangle icon beside NS4300 USBPTRO1 appears below NS4300 USBPTR01 represents the USB printer connected to the SmartStor 44 Chapter 3 Connecting to the SmartStor N Add a new print queue mx b CLIFFORD Y NS4300 419882 USBPTROL Promise USBPTROL b ALEXW Highlight USBPTR01 and click the Forward button The Authentication dialog box opens In the User name and Password fields type admin then click the OK button The user name and password are case sensitive a v Authentication x Workgroup WORKGROUP Server NS4300_419882 Share USBPTR01 User name admin Password Cancel 2 oK The Printer Model dialog box opens From the dropdown menu choose the manufacturer of your printer From the model list highlight the model of your computer then click the Forward button 45 SmartStor NS4300N Product Manual y Add a new print queue SEE Printer model Select the printer manufacturer and model Notes bJ a BJC 250ex Z BJC 250 a BJC 255SP nin arren 10 Click the Finish button USBPTRO01 is added to your printer list Printer configuration promise Ca 5 3 Action Test Help S3 dv A 2 New Edit Delete Default Apply o Stun detait
54. Backup 200000e ae 134 Scheduling a Snapshot Backup 0 a 135 Recovering Snapshot Backups aaa 135 Viewing the NAS Replication Schedule 136 Setting up NAS Replication eae 136 Enabling One Touch Backup 20 00eeaeee 137 vii SmartStor NS4300N Product Manual Chapter 6 PASM cont Managing the Network Connection a 138 Viewing Network Setup Information 138 Making Network Settings cee eee eae 138 Working with Jumbo Frames a 139 Working with DDNS 00 eee eee 139 Making Management Settings a 141 Viewing the Event Log 0c eee eee eee 141 Setting up SMTP Authentication aa 141 Sending a Test Message 0a 142 Viewing the Email Alert List 000000 142 Adding an Email Alert Recipient 0000 143 Deleting an Email Alert Recipient 143 Upgrading the System Firmware aa 143 Adding Application Plug ins 00 eee 143 Removing Plug ins 00 cee ee 144 Enabling and Disabling the Buzzer 144 Viewing UPS Status 0000 cee eee 145 Setting p a UPS tac 4c ak Kha kh beads oe ve de 145 Setting up System Standby 00000 cae eae 146 Managing the System 0 000 e eee eee 147 Setting System Date and Time 000 0c ee
55. Click the Event Log button Click the Save button Optional Change the file name or save to a different location Click the Save button in the Save dialog box Clearing the Event Log Note Before you clear the Backup Event Log consider saving a copy for future reference See Saving the Event Log on page 86 To clear the Backup Event Log 1 o POON Go to the Main Window Click the SmartSYNC icon Click the Event Log button Click the Clear All button Click the Yes button in the confirmation box 87 SmartStor NS4300N Product Manual Managing Share Folders This category includes the following topics e Creating a Share Folder page 88 e Opening a Share Folder page 88 e Viewing a List of Share Folders page 89 e Changing Share Folder Permissions page 89 e Deleting a Share Folder page 89 e Mounting a Share Folder Creating a Network Drive page 90 e Un mounting a Share Folder Disconnecting a Network Drive page 90 Creating a Share Folder To create a new share folder 1 Goto the Main Window 2 Click the Share Folder icon 3 Click the Create New Share Folder button 4 Type a folder name in the field provided Use A Z 0 9 and No spaces Click the Create button 6 Click the Yes button in the confirmation box The new folder appears in the Share Folder List a Opening a Share Folder This feature opens share folders in the file browser From the MSN Window
56. Eng ssm SmartNAVI icon in the Windows tray and choose Dropzone from the popup menu The Dropzone icon appears on the desktop Mac OS X To show the Dropzone icon in Mac OS X 1 Go to the MSN Window 2 From the Function dropdown menu choose Dropzone SmartNAvi Siren Event Notice dE Dropzone IN The Dropzone icon appears on the desktop Dragging and dropping files ago Drag and drop your files onto the Dropzone icon right Torrent files are added to the Download List and begin to download automically Files are saved to the download folder on the NAS system To close the Dropzone icon right click the icon and choose Close Or choose Dropzone again in the popup Windows or dropdown Mac OS X menu Batch Downloading Files You can batch download files from a server The files must have the same name with sequential numbering You might have to rename your files to use this feature 101 SmartStor NS4300N Product Manual To add a series of sequential download links 1 2 3 Go to the Main Window Click the Download Station icon Click the Batch button A dialog box appears In the field provided type the URL of the file server Then type a slash and the file name with an asterisk 7 Choose one of the following values for the asterisk e Numbering from 0 to 20 in 1 to 4 places e Lettering from ato zor Ato Z A list of files appears in the window Click the OK button The
57. List a 103 Opening a Downloaded File a 103 Deleting a Downloaded File a 104 Chapter 6 PASM 2 222 0220 eee eee 105 Connecting to PASM 2 22 22 tee 105 PASM in your Browser cece eee ees 106 PASM in SmartNAVI 00 cece eee eee 107 PASM in Bonjour 00 cece eee eee eee 109 Choosing a Language 000 e cece eee eee 111 Navigating in PASM 02 2 0000 cece eee eee 111 Logging out of PASM 4a maaga pai pawan aE E E aac 111 Setting up SmartStor with the Setup Wizard 112 Step Screen wesc la a waah Nadaan apan eae LG 112 Step 2 SEEN a AN ace NG ate bah ceca aes 112 Slep 3 SCCM ick od eee ieaeeurnnetadteniy hei side 113 Step 4 Screen annann 113 Step Bb Ser ee pan kamahal see Nha opie pad 113 Finish Sert en namn An NANA 113 Managing Users and Groups 0 114 Viewing a List of Users 0 0 ee ee 114 Creating a User eee 114 Changing the Administrator s Password 114 Changing a User s Password a 115 Deleting a User 00 eee eee 115 vi Contents Chapter 6 PASM cont Managing Users and Groups cont Viewing a List of Groups 0c eee eee eee 115 Creating a Group eee 116 Adding Members to a Group eee eee 116 Removing Members from a Group aa 116 Deleting a Group ee 117 Viewing Quotas 2 aaua aaea 117 Setting
58. Managing RAID Volumes page 129 e Managing Backups page 134 e Managing the Network Connection page 138 e Making Management Settings page 141 e Managing the System page 147 Connecting to PASM The Promise Advanced Storage Manager PASM software is factory installed on the SmartStor system PASM runs in the browser on your PC You can access PASM e Directly in your browser See page 106 e Through SmartNAVI See page 107 e Using Bonjour See page 109 105 SmartStor NS4300N Product Manual PASM in your Browser To log into PASM in your browser 1 2 Start your Browser In the Browser address field type in the IP address of the SmartStor See Finding the SmartStor s IP Address on page 20 Note that the IP address shown below is only an example The IP address you type into your browser will be different e PASM uses an HTTP connection aaaea http e Enter the SmartStor s IP address 192 168 1 194 Together your entry looks like this http 192 168 1 194 The PASM login screen displays Advanced Storage Manager UserName admin Password fesses t 2006 Promise Technology Inc All rights reserved Type the user name and password in the respective fields then click the Login button The default user name is admin The default password is admin The user name and password are case sensitive 106 Chapter 6 PASM PASM in SmartNAVI To log
59. OS X Ry nas List 1 nj KENA KZ 188 1 1 The Main Window opens 3 Click the SmartSYNC icon 65 SmartStor NS4300N Product Manual 4 Click the Restore button 5 Click the folder whose contents you want to restore Click the arrow icons to expand the tree and narrow your choices 6 Click an option button for e Restore to original folder The backup files will overwrite the files on your PC e Restore to a specific folder No files are overwritten on your PC 7 If you chose Restore to a specific folder do one of the following actions e Type the name of an existing folder in the field provided e Type the name of an new folder in the field provided e Click the Folder icon Opens the My Documents folder Click a folder you want to use for a target then click the Open button 8 Click the Restore button The restoration begins immediately The amount of time required depends on the size and number of files being restored 66 Chapter 5 SmartNAVI e Working with SmartNAVI page 67 e Managing Users and Groups page 72 e Managing RAID Volumes page 78 e Managing Backups page 81 e Managing Share Folders page 88 e Making Management Settings page 91 e Managing Downloads page 100 Working with SmartNAVI The SmartNAVI software connects your PC to the SmartStor performs backups changes the network settings create RAID volumes add and mounts folders and manages file download
60. PROMISE TECHNOLOGY INC SMARTSTOR NS4300N Product Manual SmartStor NS4300N Product Manual Copyright 2008 Promise Technology Inc All Rights Reserved Copyright by Promise Technology Inc Promise Technology No part of this manual may be reproduced or transmitted in any form without the expressed written permission of Promise Technology Trademarks Promise and the Promise logo are registered in U S Patent and Trademark Office All other product names mentioned herein may be trademarks or registered trademarks of their respective companies Important data protection information You should back up all data before installing any drive controller or storage peripheral Promise Technology is not responsible for any loss of data resulting from the use disuse or misuse of this or any other Promise Technology product Notice Although Promise Technology has attempted to ensure the accuracy of the content of this manual it is possible that this document may contain technical inaccuracies typographical or other errors Promise Technology assumes no liability for any error in this publication and for damages whether direct indirect incidental consequential or otherwise that may result from such error including but not limited to loss of data or profits Promise Technology provides this publication as is without warranty of any kind either express or implied including but not limited to implied warranties
61. Quotas aa saaan mha wee NG LORD NAN E NN 117 Managing File 4 Print Services a 119 Setting up Windows Access 0a 119 Setting up UNIX Linux Access 0 aaa 121 Setting up Macintosh Access a 122 Setting up FTP Access 20 0c cece eee eee 123 Setting up your Print Server cea eee 124 Setting up your DLNA Server 000020 cee eee 124 Viewing a List of Plug ins a 125 Enabling and Disabling Plug ins 004 125 Viewing a List of Folders 0 000 ee eee 126 Modifying Folder Services 0000 cece eae eae 126 Adding a Foldet sani sa 44s eds pa Daleed sea a eed LAG 126 Deleting a Folder 200 127 Setting up Folder Sharing Windows Macintosh FTP 127 Setting up Folder Sharing UNIX and Linux 128 Managing RAID Volumes 0 0200 cee eee 129 Viewing RAID Volume Status eee 129 Viewing Disk Drive Information 000 000 ee 130 Creating a RAID Volume 000 c eee ee eee 130 Designating a Spare Drive 002 eee eee 131 Migrating a RAID Volume 200 eee eee 131 Deleting a RAID Volume 0 eee ee 132 Viewing an External USB Drive or Memory Stick 133 Formatting an External USB Drive or Memory Stick 133 Managing Backups 0 AI eee eae 134 Viewing a List of Snapshot Backups 134 Setting up a Snapshot
62. RAID Volume Status page 129 Viewing Disk Drive Information page 130 Creating a RAID Volume page 130 Designating a Spare Drive page 131 Migrating a RAID Volume page 131 Deleting a RAID Volume page 132 Viewing an External USB Drive or Memory Stick page 133 Formatting an External USB Drive or Memory Stick page 133 Viewing RAID Volume Status RAID status refers to the disk drives on your SmartStor and how they are arranged into a RAID Volume To view the status of your RAID Volume 1 2 In the Tree click the beside the RAID amp File System icon Click the RAID Management icon The RAID Status tab displays the current RAID system and its status RAID Name The name of your RAID automatically assigned when it was created e RAID Level RAID 0 1 5 or 10 specified when it was created e Capacity Data capacity of the RAID Volume in GB RAID Status Functional is normal Critical means a disk drive has failed Offline means you cannot access your data Critical and offline RAIDs require you to take corrective action See Replacing a Failed Disk Drive on page 165 e Action Status Idle is normal Rebuilding means the RAID Volume is being rebuilt after a disk drive failure Migrating means the RAID Volume is adding a disk drive or changing RAID levels e Background Activity None is normal Running means a background activity is in progress e Format Status Shows progress of the curre
63. ROMISE LICENSE AGREEMENT applies xl cia erms of the license it Bint do not accept the terms of the license agreement InstallShield The Choose Destination Location screen appears 5 Optional Click the Browse button to choose a new install location for the software Click the Next button xi PROMISE TECHNOLOGY INC SmartNAVI Setup will install SmartNAYI in the following folder To install to this folder click Next To install to a different folder click Browse and select another folder Destination Folder C Program Files4Promise45martNAYI Browse InstallShield The Ready to Install screen appears SmartStor NS4300N Product Manual 6 Click the Install button to proceed with installation SmartNAYI InstallShield Wizard E PROMISE TECHNOLOGY INC SmartNAVI Click Install to begin the installation If you want to review or change any of your installation settings click Back Click Cancel to exit the wizard InstallShield When the installation is finished the final installation screen appears 7 Click to Finish button to close the installer With the Online Registration box checked your browser will open and go directly to the Promise product registration website Thank you for taking the time to register SmartNAYI InstallShield Wizard www promise com InstallShield Wizard Complete The InstallShield Wizard has successful
64. S4300N Product Manual 56 Chapter 4 One Touch Backup e Enabling One Touch Backup page 58 e Creating a Backup Schedule page 60 e Performing a One Touch Backup page 62 e Viewing Your Backup Files page 63 e Restoring Backed up Files page 65 One Touch Backup enables you to make a quick automated backup of a selected folder on your PC at the touch of a button You can backup the files in a single folder multiple folders or your complete hard disk drive This feature works on the Windows PC where you installed the SmartStor software Caution The SmartStor and One Touch Backup cannot restore a failed boot drive in your PC However you can use the SmartStor to save your system backup file See your Windows documentation for information about system backups For One Touch Backup to work you must e Enable One Touch Backup on the SmartStor Create a Backup Schedule in SmartNAVI Notes Windows does not allow SmartNAVI to access protected folders and files If you want to perform a backup you must first disable protection on your folders and files e If you want to run the Windows Backup or Restore Wizard access the SmartStor as a network drive See Setting up a Network Drive on a Windows PC on page 27 57 SmartStor NS4300N Product Manual Enabling One Touch Backup To enable One Touch Backup on the SmartStor SmartNAVI in 1 Double click the SmartNAVI icon in the Windows Windo
65. SEW7FOZNWOA B B a LUNA MOONFANG NON 55CLO8S988U NS4300_419882 PROMISE 4YHXN5L PROMISE 6VRHKP2 RD TOOL x Windows Network workgroup NS4300_419882 selected 0 bytes gt 4 Double click the folder you want If this is the first time you accessed this folder an Authentication dialog box opens Authentication Required x m You must log in to access ns4300_419882 PUBLIC Username admin Domain Password nad Remember password for this session Save password in keyring 2 Cancel 2 OK 33 SmartStor NS4300N Product Manual 5 Type the user name and password in the respective fields then click the OK button The default user name is admin The default password is admin The user name and password are case sensitive Leave the Domain field blank The folder opens You can now copy files to and from the folder on the SmartStor 34 Chapter 3 Connecting to the SmartStor Setting up a Network Drive on a Macintosh PC Before you can access the SmartStor from a Macintosh Mac OS X PC you must configure the SmartStor to communicate with the MacOS In PASM 1 Start PASM See PASM in your Browser on page 21 PASM in SmartNAVI on page 22 or PASM in Bonjour on page 24 Click the Protocol Control icon then click the Macintosh tab Click the Enable button Optional Type a message in the Login Message field Click the OK butt
66. System is rebooting System is shutting down Normal System was shut down abnormally The SmartStor shut down incorrectly the last time See Shutting Down the SmartStor on page 149 CPU temperature is higher than 58 C 138 F System will shut down Allow the SmartStor to cool for several minutes Then restart the SmartStor and check system temperature and fan operation See page 173 Be sure there is adequate air circulation around the SmartStor System fan speed is lower than 1800 RPM Check the system before continuing Try enabling or disabling the Smart Fan See page 151 If the fan still runs below 1800 RPM contact Technical Support See page 187 AC Power failure System will shut down Restore the AC power Then restart the SmartStor See Connecting the Power on page 7 Disk Drives Task X timeout on disk Y at LBA address Task X disk error on disk Y at LBA address with status Z A LBA error Check the disk drives See page 164 Check the RAID Volume See page 166 Replace the disk drive or rebuild the RAID Volume as needed 171 SmartStor NS4300N Product Manual Reported Event Corrective Action S M A R T threshold exceeded on disk X Check the disk drives See page 164 Replace the failed drive See page 165 BSL update on disk X at LBA address Bad sector on a disk drive Check the disk drives See page 164 Repla
67. Touch Backup 137 print server setup 124 remove plug ins 97 144 set quota 76 117 Setup Wizard 112 153 Smart Fan 151 SmartStor shutdown reboot 98 149 SMTP authentication 141 snapshot backups 134 System Standby 146 UNIX Linux access setup 121 UPS settings 145 UPS status 145 USB drive or stick format 133 user list 114 view enclosure information 151 view folders 126 view plug in list 125 view quota 76 117 view system information 150 Windows access setup 119 password administrator s 112 change Administrator s 114 change user s 115 NS4300N 47 password cont PASM 25 106 108 110 restore default 179 SmartNAVI 17 73 SmartStor 34 37 41 45 SMTP server 142 permissions share folders 74 89 Windows 36 120 122 123 personal firewall 175 183 Picture folder 124 Plug ins add 95 143 enable disable 97 125 link to management interface 125 list 96 125 remove 97 144 power button 6 175 connecting to 7 saving 146 status 151 171 primary server 136 print server setup 40 124 printer name in Linux 44 printing Linux 44 Macintosh 47 Windows 41 protected folders and files 57 185 protocols supported 2 Public folder 18 28 32 Q quota set 76 117 view 76 117 204 Index R RAID level change 131 choosing 129 130 158 RAID 0 154 158 RAID 1 155 158 RAID 10 157 159 RAID 5 156 159 RAID Volume 7 add 130 automatic rebuilding 160 change RAID level 161 critical 166 de
68. Traditional Chinese e Korean Click the OK button to save your settings Setting up File Sharing To set up FTP file sharing 1 In the Tree click the Sharing Setup icon then click the Windows Macintosh FTP Sharing tab From the Folder name dropdown menu choose the folder you want to access Check the FTP protocol box Choose a folder from the Folder Name dropdown menu In the User Group list highlight the name of a user or group Group names are preceded by the character Under Permissions choose a permission level for this user or group e Deny Access Visible only cannot open e Read Only 123 SmartStor NS4300N Product Manual 7 8 e Read and Write Default Click the OK button to save your settings In the confirmation box click the OK button You can now access the specified folder from your PC using FTP Setting up your Print Server To set up the SmartStor as a printer server 1 nb on Connect your printer to the USB port on the SmartStor and power on the printer In the Tree click the beside the File 4 Print icon to expand the Tree Click the Protocol Control icon then click the Printer Server tab Click the Enable option button Click the OK button to save your settings Notes e The Printer Server tab also verifies that your USB printer is connected and online If you do not see your printer on the Printer Server tab take the necessary action to connect and power th
69. Unix and Linux PCs e Macintosh Enables file access from Macintosh PCs e FTP Enables file access from PCs using FTP 2 Optional Type new names into the Workgroup Name and Computer Description fields 3 Click the Next button to continue The Step 4 screen appears Step 4 Screen You must add at least one folder which you will access from your PC as a networked drive 1 To add a folder click the Add new folder option button 2 Type a folder name into the field provided check the boxes of the services you expect to use with this folder then click the Add button Add more folders as required 3 Click the Next button to continue The Step 5 screen appears Step 5 Screen If a RAID Volume already exists on the SmartStor information about the RAID Volume is shown To change the RAID you must delete it first then run the Setup Wizard again See Deleting a RAID Volume on page 132 1 From the RAID Level dropdown menu choose the RAID level you want for your disk array See for Choosing a RAID Level on page 158 more information 2 Highlight disk drives in the Free Disks column and click the 55 button to move them to the Disks in RAID column 3 Click the Next button to continue The Finish screen appears Finish Screen Click the Finish button to set up your SmartStor The setup process takes several minutes depending on the size of your disk drives 113 SmartStor NS4300N Product Manual Managin
70. Viewing a List of Users To view a list of Users 1 2 Go to the Main Window Click the User Management icon The User List appears Deleting a User To delete a user DAO NN Go to the Main Window Click the User Management icon Click the Delete User button Click the user you want to delete Click the OK button Click the Yes button in the confirmation box Creating a Group To create a Group 1 Go to the Main Window 74 Chapter 5 SmartNAVI 2 Click the User Management icon 3 Click the Create New Group button 4 Type a Group name in the field provided Up to 16 characters A Z 0 9 and No spaces 5 Optional Move members to the Selected User list to add them Or add them later 6 Click the OK button Viewing a List of Groups To view a list of Groups 1 Go to the Main Window 2 Click the User Management icon 3 Click the Group List button Adding Members to a Group Note A User can only belong to one Group If a User already belongs to a Group and you add him to this Group you automatically delete him from the previous Group To add Users as Group members Go to the Main Window Click the User Management icon Click the Modify Group Member button Click the Group whose membership you want to change Move members to the Selected User list to add them Click the OK button DAAN Deleting Members from a Group Note Deleting a User from a Group do
71. a personal firewall on your Windows PC the firewall might prevent you from accessing folders on the SmartStor You must do one of the following actions e Disable the firewall e Add an exception for the SmartStor See Resolving a Windows Firewall Issue on page 180 183 SmartStor NS4300N Product Manual tried to connect my SmartStor as a network drive using SmartSYNC but Windows displayed an error message There might be an IP address conflict between the SmartStor and another device on your network See your Network Administrator for assistance cannot log into the SmartStor with through the AD Domain Be sure you use a domain name user name when you log into the SmartStor using SMB FTP or AFP You must use the character Many FTP clients do not support a space in the domain name or user name Also the SmartStor does not support a user home directory How does the SmartStor integrate into an NIS Domain If the NIS domain account or group name is the same as the SmartStor the SmartStor will apply them to its account or group If the SmartStor joins a NIS Domain joining only affects the NFS service and Quota settings The other services are not affected How are non ASCll folder file names displayed The SmartStor supports Unicode so you can use non ASCII characters in your folder names Windows 98 and ME do not support Unicode so they cannot display your folder names properly But you can
72. aces 8 Installation Windows 0c eee eens 8 Installation Macintosh 00 eee ee 11 Setting up the SmartStor 0 0 0 eee 16 Connecting to PASM 2 0 cece eee 20 Browser Support 00 cee eee eee eee 20 Finding the SmartStor s IP Address 20 PASM in your Browser 000 e cece e eee eee 21 PASM in SmartNAVI 0 0 0 0 0c ees 22 PASM in Bonjour 00 000 cece tees 24 Shutting Down the SmartStor a 26 Chapter 3 Connecting to the SmartStor 27 Setting up a Network Drive on a Windows PC 27 Setting up a Network Drive on a UNIX or Linux PC 31 On a Windows or Macintosh PC 000 0c eee 31 On the UNIX Linux PC with Command Line Interface 32 On the Linux PC with Graphic Desktop 33 Setting up a Network Drive on a Macintosh PC 35 PASM amn AA KONG MAAGA NG NN gn a ng 35 On the Macintosh Desktop a 37 Connecting a USB Printer to SmartStor 39 Setting up the Print Server on SmartStor 40 Setting up Windows Printing a 41 SmartStor NS4300N Product Manual Chapter 3 Connecting to the SmariStor cont Setting up Linux Printing reri sessi cece eae Setting up Macintosh Printing a Connecting a USB Drive 0 000 e eee eee Windows PC eresi ir aay all AR Sweats Sea de had RUX PE ynar
73. ame or superior product b repair the product Promise shall not be liable for the cost of procuring substitute goods services lost profits unrealized savings equipment damage costs of recovering reprogramming or reproducing of programs or data stored in or used with the products or for any other general special consequential indirect incidental or punitive damages whether in contract tort or otherwise notwithstanding the failure of the essential purpose of the foregoing remedy and regardless of whether Promise has been advised of the possibility of such damages Promise is not an insurer If you desire insurance against such damage you must obtain insurance from another party Some states do not allow the exclusion or limitation of incidental or consequential damages for consumer products so the above limitation may not apply to you This warranty gives specific legal rights and you may also have other rights that vary from state to state This limited warranty is governed by the State of California Your Responsibilities You are responsible for determining whether the product is appropriate for your use and will interface with your equipment without malfunction or damage You are also responsible for backing up your data before installing any product and for regularly backing up your data after installing the product Promise is not liable for any damage to equipment or data loss resulting from the use of any product
74. anging the RAID level e Adding disk drives but keeping the same RAID level In the migration process the existing RAID Volume is called the Source The proposed RAID Volume is called the Target Each target RAID Volume has certain requirements and they are different for each RAID level You must meet all of the requirements in order to successfully migrate a RAID Volume In most cases you must add one or more disk drives during the migration process You can never reduce the number of disk drives While the migration is running you can still access the folders on your RAID Volume and the data they contain The tables below shows the migration options for a source RAID Volume according to its RAID level The available target RAID levels are shown with their requirements RAID 0 A RAID 0 source Volume can migrate to the following target RAID levels Target Requirements RAID 0 Add disk drives RAID 1 2 disk drives only Only a 1 drive RAID 0 can migrate to RAID 1 Add 1 disk drive RAID 5 3 disk drives minimum At least 1 more disk drive than the RAID 0 RAID Volume RAID 1 A RAID 1 source Volume can migrate to the following target RAID level Target Requirements RAID 5 3 disk drives minimum At least 1 more disk drive than the RAID 1 RAID Volume 161 SmartStor NS4300N Product Manual RAID 5 A RAID 5 source Volume can only add a drive Target Requirements RAID 5
75. appears 3 Under the Collections list click the Bonjour icon 4 Click to highlight the SmartStor in the Bookmark list to launch PASM i Hel COLLECTIONS E Bookmarks Bar 26 Bookmarks Menu Address Book Bonjour History 55 All RSS Feeds Bookmark About Bonjour G9 FrontView on Netgear 9 HTTP on LaCie 2big G9 Itunes Server on Netgear khalis SmartStor NS4300N Q tara reid SmartStor NS4300N Method 2 To log into PASM from Bonjour 1 Start your Browser 2 Click the Bonjour icon The Bonjour list of network devices appears 3 Click to highlight the SmartStor in the Bonjour list to launch PASM 24 Chapter 2 Installation and Setup E About Bonjour G9 FrontView on Netgear 9 HTTP on LaCie 2big Wa peca G9 Itunes Server on Netgear ISS mae a aaa 2006 Promise Technology Inc All rights reserved 4 Type the user name and password in the respective fields then click the Login button The default user name is admin The default password is admin The user name and password are case sensitive For more information about PASM see Chapter 6 PASM on page 105 25 SmartStor NS4300N Product Manual Shutting Down the SmartStor To shut down the SmartStor press and hold the power button for five seconds See Figure 3 The system status LED turns red then goes dark To restart the SmartStor press the
76. artStor to support the UPnP protocol and function as a Digital Media Server DMS e BT server Enables SmartStor to automatically download Bit Torrrent FTP and HTTP files using SmartNAVI See page 100 e Firefly Media Server Enables SmartStor to download Roku SoundBridge and iTunes SmartNAVI installs plug ins from your PC PASM installs plug ins from a folder on the SmartStor Also see Adding Application Plug ins on page 143 Download your plug ins from the Promise Support Website Plug in file names end with a ppg extension Save the plug in file to a convenient place on your PC To add a plug in to SmartStor 1 Goto the Main Window 2 Click the NAS Management icon 95 SmartStor NS4300N Product Manual Click the Add Plugin button Do one of the following actions Type the name of the plug in file e Click the folder icon navigate to the plug in file click it then click the Open button Click the OK button After a few moments the plug in is added Warning Do not disconnect the power or shut down the SmartStor while the plug in installation is running Click the Configure Plugin button The newly added plug in appears in the list Its Service Status is OFF Click the plug in to choose it The plug in s name turns red Click the Enable button After a moment the Service Status changes to ON The plug in is now installed SmartStor Viewing a List of Plug ins To view a list of
77. atus and Ethernet Activity LEDs Power Button System Status LED Ethernet Activity LED If you know your network devices are working properly and you know that your network cable is good but the Ethernet Activity LED remains dark see Contacting Technical Support on page 187 The SmartNAVI application is designed to detect the SmartStor on your network If SmartNAVI does not detect your SmartStor check the following items Be sure the SmartStor is powered up and fully booted The Power Button and System Status LED should be green See Figure 6 Be sure the SmartStor is properly connected to your network The Ethernet Activity LED should be green or blinking green See Figure 6 If the Ethernet Activity LED is dark see Solving Network Connection Problems on page 174 Be sure that SmartNAVI is looking on the same network where you connected the SmartStor If you are running a personal firewall on your Windows PC the firewall might prevent you from accessing folders on the SmartStor You must do one of the following actions e Disable the firewall e Add an exception for the SmartStor See Resolving a Windows Firewall Issue on page 180 175 SmartStor NS4300N Product Manual Verifying Connections with SmartNAVI If your PC has multiple network connections you must verify that SmartNAVI is looking on the network where the SmartStor is installed 1 Right click
78. bling the Buzzer on page 144 Salis Locating the SmartStor If your SmartStor in is on a rack with other equipment and you need to locate it quickly this function will assist you To locate the SmartStor 1 Inthe Tree click the beside the System icon Syston Status 2 Click the System Information icon LED 3 Click the System Information tab vg 4 Click the Locate button The SmartStor s buzzer beeps three times and the system status LED blinks RED three times right Viewing System Information To view system information 1 Inthe Tree click the beside the System icon 2 Click the System Information icon 3 Click the System Information tab System Information includes e Operating System Embedded Linux e Firmware Version Changes when you upgrade the firmware See Upgrading the Firmware on page 195 e CPU model MPC 8343 e Network Adapter Gigabit Ethernet e MAC Address MAC address of the Ethernet card e Network Flow Inflow and Outflow speeds in bits per second 150 Chapter 6 PASM Viewing Enclosure Information To view enclosure information 1 2 3 In the Tree click the beside the System icon Click the System Information icon Click the Enclosure Information tab Enclosure Information includes e CPU temperature e System Fan Speed e Power Status 5V e Power Status 12V e Power Status 3 3V If any values are out of specification see
79. bout window appears and lists the following information SmartNAVI Version number e Java Virtual Machine JVM Version number e JVM Vendor name e SmartNAVI installation directory on your PC SmartNAVI Plug in directory on your PC e Names of installed Plug ins e Version numbers of installed Plug ins When you are done with the About window click the Close button Locking the SmartNAVI Window You can lock the MSN window without closing SmartNAVI Click the lock icon at the top of the MSN window UE 00 Language English The lock icon turns red Before you can access the MSN window again you must click the red lock icon and enter your user name and password 70 Chapter 5 SmartNAVI Closing SmartNAVI To close SmartNAVI 1 Click the close icon on the Main Window Windows amp icon in the top right corner e Macintosh icon in the top left corner Click the close icon on the MSN Window Windows amp icon in the top right corner e Macintosh icon in the top left corner For Windows PCs if you close SmartNAVI this way you can open it from the application tray icon On Macintosh PCs you can always open SmartNAVI from the Dock icon Alternative Method for Windows To close SmartNAVI 1 2 Right click the SmartNAVI icon in the application tray Choose Close from the popup menu If you close SmartNAVI this way you must open it from the Start menu 71 SmartStor NS4300N Product Manua
80. cation to contact IT staff Hardware monitoring of e Fan e Disk status e Temperature e One Touch button e Power e Enclosure status SmartStor NS4300N Product Manual Compatible Backup Software SmartStor NS4300N is compatible with the following backup software products e Symantec Backup Exec System Recovery Server Edition e Microsoft Backup Software for Windows 95 98 NT 2000 ME XP e Dantz Retrospect for Macintosh Client OS Support Microsoft Windows e Vista Business Enterprise and Ultimate Server 2003 XP Professional 2000 e Supports Intel IA32 AMD64 and Intel EM64T platforms UNIX Linux e Red Hat Enterprise Linux 3 0 AS WS ES e Red Hat Enterprise Linux 4 0 AS WS ES e SuSe Linux Enterprise 10 Server Desktop Apple Macintosh e MacOS X Browser Support Use the latest version of the following browsers to manage the SmartStor NS4300N e Internet Explorer e Netscape Navigator e Mozilla e Firefox e Safari Mac OS X Chapter 2 Installation and Setup e Unpacking the SmartStor NS4300N page 5 e Installing Disk Drives page 7 e Connecting to the Network page 7 Connecting the Power page 7 e Installing the Software e OS Support page 8 e Installation Windows page 8 e Installation Macintosh page 11 Setting up the SmartStor page 16 Connecting to PASM page 20 e Shutting Down the SmartStor page 26 Unpacking the SmartStor NS4300N The SmartStor NS4300N box contains the fol
81. ce the disk drive if it continues to receive BSL updates BSL log disk X at LBA address cleared Check the disk drives See page 164 Delete Spare Disk Delete a spare drive Normal RAID Volumes Create RAID name RAID level and X number of disk drives Create a RAID Volume Normal Delete RAID X Delete a RAID Volume Normal Migration or Rebuilding on array X started RAID Volume Migration or Rebuild has started Normal Migration or Rebuilding on array X at Y Progress report on RAID Volume Migration or Rebuild Normal Migration or Rebuilding on array X paused at Y RAID Volume Migration or Rebuild was paused temporarily by user action Migration or Rebuilding on array X resumed at Y RAID Volume Migration or Rebuild was paused and then resumed by user action Migration or Rebuilding on array X completed RAID Volume Migration or Rebuild has finished Normal Migration or Rebuilding on array X aborted at Y RAID Volume Migration or Rebuild was aborted stopped by user action Migration or Rebuilding on array X aborted at Y because of error RAID Volume Migration or Rebuild has aborted stopped because of an error Check the disk drives See page 164 Check the RAID Volume See page 166 RAID status OFFLINE The NS4300N X volume Y is offline Check the disk drives See page 164 Replace the failed drive See page 165 Create a
82. ch Backup tab click the Enable option Click the OK button In the confirmation box click the OK button ON ee NO ae O O AN One Touch Backup Button To disable One Touch Backup click the Disable option then click the OK button You must create a backup schedule in SmartNAVI so the One Touch Backup function will know which folders and files to backup See Chapter 4 One Touch Backup on page 57 137 SmartStor NS4300N Product Manual Managing the Network Connection This category includes the following topics Viewing Network Setup Information page 138 Making Network Settings page 138 Working with Jumbo Frames page 139 Working with DDNS page 139 Viewing Network Setup Information To view network setup information 1 2 In the Tree click the beside the Network icon Click the Network Setup icon The current network setup for this SmartStor displays on the Information tab e Computer Name IP Address Subnet Mask e Default Gateway IP Address e Primary Domain Name Server IP Address e Secondary Domain Name Server IP Address To change these settings click the Setup tab Making Network Settings To make network settings 3 N O Ol In the Tree click the beside the Network icon Click the Network Setup icon Click the Setup tab Optional Type a name for the SmartStor in the Computer Name field Click an option button to choose an Internet
83. ckup 5 Do any of the following actions to select your backup folders e Check the Backup My Data box Selects the My Documents Favorites and Desktop folders with all their contents e Click the Add to Backup icon right Opens the My Documents folder Click a folder you want to backup then click a the Choose button Repeat for additional folders e Drag and drop the folders you want to backup to the Backup your data from window Backup Schedule NAS Backup your data to NS4300N 192 168 1 234 Backup your data from pa T Backup My data 6 Click the Schedule button Backup Schedule NAS Backup your data to NS4300N 192 168 1 234 Backup your data from aNG Java Tutorial T Backup My data Schedule Backup 7 Click an option button for Hour Day Day of the week 61 SmartStor NS4300N Product Manual 8 Choose the corresponding values from the dropdown menus e Number of hours e Time of day in hours and minutes e Time of day and day of the week 9 Click the Add button The newly created schedule appears in the Schedule List The backed up files will appear on the NAS in a folder named BACKUPDATA your username Performing a One Touch Backup To perform a One Touch Backup press the One Touch Backup button on the front of the SmartStor One Touch Backup Button The SmartStor be
84. ct Manual e Type the name of an new folder in the field provided e Click the Folder icon Opens the My Documents folder Click a folder you want to use for a target then click the Open button 7 Click the Restore button The restoration begins immediately The amount of time required depends on the size and number of files being restored Viewing the Backup Event Log Backup events report on backups schedules and file transfers Events are reported by date time severity information or error and description To view Backup Event Log 1 Goto the Main Window 2 Click the SmartSYNC icon 3 Click the Event Log button 4 Optional Set the Event Filter dropdown menu to display All events e Information events only e Error events only 5 Optional Click the arrow on the Date Time header to reverse the chronological order Note For NAS system events see Viewing the System Event Log on page 95 Saving the Event Log This function saves a copy of the Backup Event Log as a text file onto your PC The text file records the events displayed in the Event Log window Set the Event Filter dropdown menu to display e All events e Information events only e Error events only Click the arrow on the Date Time header to reverse the chronological order To save a copy of the Backup Event Log as a text file 1 Goto the Main Window 86 Chapter 5 SmartNAVI Pap wh Click the SmartSYNC icon
85. disk drive with a new disk drive of the same or slightly greater capacity You do not have to power down the SmartStor 1 Open the SmartStor s front door Pull out the drive carrier with the failed drive Remove the failed disk drive from the drive carrier Install a new disk drive into the carrier Place the carrier with the new disk drive back into the open slot in the SmartStor afFon If the failed drive belonged to a RAID Volume the RAID Volume will begin rebuilding as soon as the new drive is installed During the Rebuild the Disk Status LED show amber When the Rebuild is finished the Disk Status LED turns green If the replacement drive is free that is not assigned to a RAID Volume or as a spare the Disk Status LED remains dark after you install the new drive 165 SmartStor NS4300N Product Manual Checking RAID Volume Status in PASM To view RAID Volume status 1 Start PASM See PASM in your Browser on page 106 Or see PASM in SmartNAVI on page 107 2 Inthe Tree click the beside the RAID amp File System icon 3 Click the RAID Management icon The status is displayed in the RAID Status tab Figure 2 PASM reports a Critical RAID Volume RAID Management RAID Status Modify Create Delete Recover Information RAID Critical icon Disk List RAID Status Ba nsagnox RAID Name RAID 694501 Rebuild in SOE VOLUME RAID 694501 RAID Level RAID 5 Striping with parity progress 0 Disk
86. e Formatting an External USB Drive or Memory Stick on page 133 49 SmartStor NS4300N Product Manual Windows PC The USB drive appears as a folder on the SmartStor when you create a network drive on a Windows PC P 4192 168 1 154 File Edit view Favorites Tools Help Back B iP P search gt Folders 3 Go x a Address 9 192 168 1 154 Search Companion x ag public C7 usbdisk looking for c2usbpnl PUBLIC Which computer are you Promise USBPTROL Computer name 192 168 1 154 You may also want to D search this computer for USB drive connected Files to the SmartStor a Search the Internet Follow the procedure Setting up a Network Drive on a Windows PC on page 27 but choose the usbdisk folder instead of the public folder Linux PC The USB drive appears as a folder on the SmartStor when you create a network drive on a Linux PC r n v Windows Network ns4300n_307813 on ns4300n_307813 Eile Edit View Places Help 1 sme Sme PUBLIC USBDISK Windows Network ns4300n 307813 2 items co o x38 xT a a m aaa rT T T T aaaai 50 Chapter 3 Connecting to the SmartStor Follow the procedure Setting up a Network Drive on a UNIX or Linux PC on page 31 but choose the USBDISK folder instead of the PUBLIC folder Macintosh PC The USB drive appears as a folder on the SmartStor when you create a network driv
87. e click the beside the Backup icon Click the NAS Replication icon Click the Setup tab Under Settings click the option button to assign a role to this SmartStor 1 2 3 4 Standalone Use this option when you only have one SmartStor on your network This is the default setting and it disables NAS Replication Primary This SmartStor is the primary and the other SmartStor is the backup server Backup Server The other SmartStor is the primary and this SmartStor is the backup server Optional If you chose Primary or Backup Server type the IP address of the other SmartStor on your network 136 Chapter 6 PASM 6 Under Schedule click the option button for the schedule type you want e Disable Disables NAS Replication e Doit at once Performs a NAS Replication when you click the OK button e Time interval by hour Set an hourly interval for NAS Replications to happen e Daily Sets the time of day when the NAS Replications happen e Weekly Sets the time of day and day of the week when the NAS Replications happen 7 Click the OK button 8 In the confirmation box click the OK button Enabling One Touch Backup One Touch Backup is a feature that enables you to backup specified folders from your PC to the SmartStor by pressing a button on the front of the SmartStor To enable One Touch Backup In the Tree click the beside the Backup icon Click the Easy Backup icon In the One Tou
88. e 147 Adjusting for Daylight Saving Time 0205 147 Running the Network Time Protocol 24 148 Viewing the Results of NTP Synchronization 148 Rebooting the SmartStor 0c eee eee eee 149 Shutting Down the SmartStor a 149 Restarting the SmartStor 0000 e cea eee 150 Locating the SmartStor 000 00 e eee 150 Viewing System Information eee 150 Viewing Enclosure Information 000 000 ee 151 Enabling the Smart Fan 000 cece eee eee 151 Chapter 7 Technology Background 002eeeeeeeeee 153 Introduction to RAID ss 2a mana ees 2 KARERA NA LAN ee SER AS 153 RAID 0 Stripe 0 0 eee ee 154 RAID T Minor sad fee cede gaged KITE KER LNAG 155 RAID 5 Block Striping with Distributed Parity 156 RAID 10 Mirror Stripe 0 00 eee 157 viii Contents Chapter 7 Technology Background cont Choosing a RAID Level 0 0 00000 c eee eee 158 RAIDO AA eh Bae a 158 RAID Wins Sho her ch Kala ln ies oe Meer ne O a er dat 158 RAID AA AA note Battal gta Bae eve bts a hae GES 159 RAID Os they ote y ital ce east raat EERE Gar Gewese 159 Spare Drive pan et laws wl aa ae ee ie 159 Automatic Rebuilding essere sraa ea niena Ee EERE EEA 160 Partition and Format sea soars sra er VAERS ee 160 RAID Volume Migration nananana 161 Chapter 8 Troubleshooting 2 aaa 163 Respo
89. e 91 Changing Network Settings page 93 Locating the SmartStor page 94 Choosing a Default NAS System page 94 Enabling or Disabling Event Notification page 94 Viewing the System Event Log page 95 Adding Application Plug ins page 95 Viewing a List of Plug ins page 96 Viewing Plug in Version Numbers page 96 Enabling and Disabling Plug ins page 97 Removing Plug ins page 97 Rebooting the SmartStor page 98 Shutting Down the SmartStor page 98 Restarting the SmartStor page 99 Configuring a NAS System The Setup Wizard has two modes One Click Setup Loads a collection of default settings Recommended for most users Advanced Setup Enables you to make your own settings Recommended for advanced users Caution Do NOT run the Setup Wizard on a NAS system that is already configured That action will delete your data and network drives One Click Setup To configure your NAS system using One Click Setup 1 2 3 4 Go to the Main Window Click the Setup Wizard icon Click the One Click Setup button Click the OK button 91 SmartStor NS4300N Product Manual Advanced Setup To configure your NAS system using Advanced Setup 1 2 3 4 Go to the Main Window Click the Setup Wizard icon Click the Advanced Setup button Choose Automatic DHCP or Manual network settings If you chose Manual settings type entries for each of the following parameters in the fields provided
90. e Next button to continue Review your parameters To make changes click the Previous button To accept the parameters and configure your NAS system click the OK button Click the Yes button in the confirmation box The Wizard creates a RAID Volume and a default folder called Public The Public folder on the SmartStor appears under My Computer as a network drive 18 Chapter 2 Installation and Setup b My Computer File Edit View Favorites Tools Help O Bak O F J Search Folders is amp X9 M Address 4 My Computer Name Type TotalSize Free Space Comments Hard Disk Drives ap Local Disk C Local Disk 37 2 GB 33 2 GB Devices with Removable Storage 3 Floppy 4 31 4 Inch Floppy Disk CD Drive D CD Drive Network Drives e APR KUAN YACEAMACINEAE Network Drive 455 GB 455 GB You can now copy files to and from the folder on the SmartStor To access this folder from other PCs see Chapter 3 Connecting to the SmartStor on page 27 To create additional RAID Volumes and folders see Chapter 6 PASM on page 105 19 SmartStor NS4300N Product Manual Connecting to PASM The Promise Advanced Storage Manager PASM software is factory installed on the SmartStor system PASM runs in the browser on your PC You can access PASM e Directly in your browser See page 21 e From SmartNAVI See page 22 e Using Bonjour See page 24 Browser Support
91. e Reserve Capacity dropdown menu choose a portion in GB of the RAID Volume you want to reserve for snapshots 7 Click the OK button 8 Inthe confirmation box type yes into the filed provided than click the OK button The snapshot backup settings are applied The process takes a few moments Click the Schedule tab for scheduling options a 134 Chapter 6 PASM Scheduling a Snapshot Backup To schedule a Snapshot Backup 1 2 3 4 In the Tree click the beside the Backup icon Click the Snapshot Backup icon Click the Schedule tab Click the option you want from the Schedule Type list e Disable No snapshots will be taken e Doit at once Snapshots will be taken now one time only e Time interval by hour Snapshots will be taken at the hourly interval you choose from the dropdown menu e Daily Snapshots will be taken at the time of day you choose from the dropdown menus e Weekly Snapshots will be taken on the day of the week at the time of day you choose from the dropdown menus As needed make your choices from the dropdown menus Click the OK button In the confirmation box click the OK button The new backup schedule is applied If you have not yet made your Snapshot settings click the Setup tab and make them now Recovering Snapshot Backups The Snapshot recovery feature has two functions Use a Snapshot to restore the data volume VOLUME1 or VOLUMEx to an earlier point
92. e on a Macintosh PC a NS4300N 307813 Select the volumes you wish to mount PUBLIC Cancel Cox Follow the procedure Setting up a Network Drive on a Macintosh PC on page 35 but choose the USBDISK folder instead of the PUBLIC folder Disconnecting a USB Drive To disconnect a USB drive or memory stick from the SmartStor 1 Be sure that no files on the USB drive or memory stick are still open 2 Unplug the USB drive or memory stick from the SmartStor The SmartStor automatically unmounts the USB drive or memory stick 51 SmartStor NS4300N Product Manual Setting up Apple iTunes The Firefly Media Server plug in enables SmartStor to be a shared resource in the Apple iTunes user interface You must perform the setup operation on the PC where you installed SmartNAVI Downloading the Firefly Plug in To download the Firefly Media Server plug in 1 Download your Firefly plug in from the Promise Support Website Plug in file names end with a ppg extension 2 Save the plug in file to a convenient place on your PC Installing the Firefly Plug in To install the Firefly Media Server plug in using SmartNAVI in SmartNAVI Windows 1 Double click the SmartNAVI icon in the Windows application tray or Macintosh Dock right GIG ssm The MSN Window opens 2 Double click the system in the NAS List Q nas List 1 ae SmartNAVI in 8 1 Macintosh The Main Window opens 3 Click the NAS Manage
93. e printer See Connecting a USB Printer to SmartStor on page 39 The software driver for your printer must be installed on your PC before you can print from the PC See the printer s Setup Guide or User Manual Setting up your DLNA Server The Digital Living Network Alliance DLNA service enables the Universal Plug and Play UPnP protocol so your SmartStor can function as a Digital Media Server DMS When your DLNA service is enabled you can connect your DLNA control unit or UPnP client on the network where the SmartStor is connected and use the SmartStor to play image audio and AV media You must install the optional DLNA plug in before you can make this setting and use the UPnP protocol See Adding Application Plug ins on page 143 The media content directory is under VOLUME1 Three share folders are created when you install the DLNA plug in PICTURE MUSIC and MOVIE With the DLNA plug in SmartStor supports these media formats Picture bmp gif jpg jpeg png tif Music mp3 pcm wma 124 Chapter 6 PASM Movie avi mpg mpeg wmv tts vob Viewing a List of Plug ins To view a list of installed plug ins 1 2 In the Tree click the beside the File amp Print icon to expand the Tree Click the Protocol Control icon A list of installed plug ins and their version numbers appear on the Information tab Many plug ins have a clickable link that takes you to their manag
94. e to add an exception for the SmartStor 1 From the Windows Start menu choose Settings then Network Connections The Network Connections window opens 2 Right click Local Area Connection and choose Properties from the popup menu The local Area Connection properties dialog box opens 3 Click the Advanced tab 180 Chapter 8 Troubleshooting 4 Click the Settings button The Windows Firewall dialog box opens 5 Click the Advanced tab 6 Under Network Connection Setting click the Settings button The Advanced Settings dialog box opens 7 Click the Add button The Service Settings dialog box opens 8 In the Description of service field type Promise NAS utility 9 Inthe Name or IP address field type the IP address of the SmartStor See Finding the SmartStor s IP Address on page 20 10 In the External Port field type 49152 11 Click the UDP option button 12 Inthe Internal Port field type 49152 13 Click the OK button Figure 11 Windows Firewall Advanced Service Settings Service Settings Description of service Promise NAS utility Name or IP address for example 192 168 0 12 of the computer hosting this service on your network 192 168 1 154 External Port number for this service 49152 Otce uop Internal Port number for this service 49152 OK h Cancel 14 Click the OK buttons in the Advanced Settings Windows Firewall and Local Area Connection Properties dialog boxes
95. ecaution to protect your RAID Volume integrity in the event of disk drive failure Automatic Rebuilding When a disk drive in your RAID 1 5 or 10 Volume fails and a replacement disk drive becomes available the RAID Volume will rebuild itself to the new disk drive automatically For RAID 1 and three drive RAID 5 Volumes you can designate a spare drive If a spare drive is present when the RAID Volume experiences a disk drive failure the rebuild will start automatically using the spare drive For RAID 1 RAID 5 and RAID 10 Volumes without a spare drive the RAID Volume will begin to rebuild itself automatically when you remove the failed disk drive and install a new disk drive A RAID 0 Volume cannot be rebuilt because of the way in which data is written to the disk drives under RAID 0 Even if there is a designated spare drive rebuilding is not possible for RAID 0 Volumes Partition and Format When you create a RAID Volume on SmartStor the RAID Volume is automatically partitioned and formatted for you To use your RAID Volume you must create Folders on the RAID Volume and assign services to those Folders according to your requirements SmartStor provides file services for Windows UNIX Linux and Macintosh so all of those PCs can access the folders on the SmartStor even though each PC might have a different file system 160 Chapter 7 Technology Background RAID Volume Migration Migration is the process of e Ch
96. ed files are immediately removed from the SmartStor Saves space but has no chance of file recovery Choose the option button to make the SmartStor a member of e An Active Directory AD Domain e A Workgroup Note If you join an AD Domain you automatically disable your NIS Domain settings See Setting up UNIX Linux Access on page 121 Optional If you chose an AD Domain enter the following in the fields provided 119 SmartStor NS4300N Product Manual 9 e Domain Name e Domain Controller e Administrator Name e Administrator Password See your Network Administrator for help with this information Optional If you chose an Workgroup enter the Workgroup name into the field provided See your Network Administrator for help with this information Click the OK button to save your settings Setting up File Sharing To set up Windows file sharing 1 In the Tree the Sharing Setup icon then click the Windows Macintosh FTP Sharing tab Check the Windows protocol box Choose a folder from the Folder Name dropdown menu In the User Group list highlight the name of a user or group Group names are preceded by the character Under Permissions choose a permission level for this user or group e Deny Access Visible only cannot open e Read Only e Read and Write Default Click the OK button to save your settings In the confirmation box click the OK button You can now access the folder you chose
97. ed in the most efficient manner Whichever drive is not busy and is positioned closer to the data will be accessed first With RAID 1 if one disk drive fails or has errors the other mirrored disk drive continues to function This is called Fault Tolerance Moreover if a spare disk drive is present the spare drive will be used as the replacement drive and data will begin to be mirrored to it from the remaining good drive Data Mirror m disk drives Figure 2 RAID 1 Mirrors identical data to two drives The RAID Volume s data capacity equals the smaller disk drive For example a 100 GB disk drive and a 120 GB disk drive have a combined capacity of 100 GB in a mirrored RAID Volume If disk drives of different capacities are used there will also be unused capacity on the larger drive RAID 1 Volumes on SmartStor consist of two disk drives If you want a mirrored RAID Volume with more than two disk drives see RAID 10 Mirror Stripe on page 157 155 SmartStor NS4300N Product Manual RAID 5 Block Striping with Distributed Parity RAID 5 organizes block data and parity data across the disk drives Generally RAID level 5 tends to exhibit lower random write performance due to the heavy workload of parity recalculation for each I O RAID 5 works well for file database application and web servers Distributed Parity Data Blocks disk drives Figure 3 RAID 5 Stripes all drives with data and parity inf
98. ed up to the NAS system SmartStor To delete a scheduled backup Go to the Main Window Click the SmartSYNC icon Click the Schedule List button Click the schedule you want to delete Click the Delete button Click the Yes button in the confirmation box oa rons Restoring Backed up Files You can restore all or any portion of the files in the BACKUPDATA_your username folder on the NAS system SmartStor You can also choose to restore the files to their original location on your PC or an alternative location The original file structure is maintained during backup and restoration Caution If you restore to the original folders on your PC the restore function will overwrite the files in those folders Be careful which files you restore and where on your PC you direct the backup files To restore your backed up files from the NAS system to your PC 1 Go to the Main Window 2 Click the SmartSYNC icon 3 Click the Restore button 4 Click the folder whose contents you want to restore Click the arrow icons to expand the tree and narrow your choices 5 Click an option button for e Restore to original folder The backup files will overwrite the files on your PC e Restore to a specific folder No files are overwritten on your PC 6 If you chose Restore to a specific folder do one of the following actions e Type the name of an existing folder in the field provided 85 SmartStor NS4300N Produ
99. edures on your SmartStor After the procedure is done you will have a default folder on the SmartStor set up as a network drive on your PC You can change the network settings create RAID volumes add and mount folders on your SmartStor after initial setup using SmartNAVI You can also made more advanced settings using the PASM software See Connecting to PASM on page 20 To set up your SmartStor SmartNAVI in 1 Double click the SmartNAVI icon in the Windows Windows application tray or Macintosh Dock right The MSN Window opens ki IG 3 54em 2 Optional From Language dropdown menu choose the language you prefer 3 Double click the NS4300N in the NAS list SmartNAVI in PROMISE SmartNAVI Mac OS X Language Engish G NAS List 1 oe eee ree 168 1 1 DOY 16 Chapter 2 Installation and Setup 4 Type admin in the Username Password and Confirm fields then click the Login button x Username admin Password Confirm eee This action creates a default user and logs the default user into SmartNAVI The Main Window opens PROMISE SmartNAVI 30 Setup Wizard One Click Setup _ Parameter Value NAS Name ns4300n_172821 Timezone GMT 8 Date Time 2008 01 22 22 44 27 IP Address 192 168 1 1 Siras Type Automatic Device Mapping YU Wizard will set up your NAS as specified Are you sure OK PROMISE TECHNOLOGY INC SmartStor ns2300n
100. ement interface Enabling and Disabling Plug ins Enabling Plug ins You must add a plug in to SmartStor before you can use this function To add a plug in to SmartStor see Adding Application Plug ins on page 143 To enable a plug in 1 2 3 In the Tree click the beside the File amp Print icon to expand the Tree Click the Protocol Control icon In the Information tab click the Enable button next to the plug in you want to enable Click the OK button in the confirmation box After a moment the Service Status changes to ON The plug in is now enabled Disabling Plug ins Disabling a plug in saves memory space and processing time on the SmartStor If you do not use a feature consider disabling its plug in To disable a plug in 1 2 3 In the Tree click the beside the File amp Print icon to expand the Tree Click the Protocol Control icon In the Information tab click the Disable button next to the plug in you want to disable Click the OK button in the confirmation box After a moment the Service Status changes to OFF The plug in is now disabled 125 SmartStor NS4300N Product Manual Viewing a List of Folders A folder is the entity that appears as a Network Drive on your PC To view the list of folders 1 2 In the Tree click the beside the File amp Print icon Click the File Sharing icon A list of current folders appears in the Information tab Modifying F
101. emoving a Link page 102 e Pausing and Resuming a Download page 103 e Viewing the Downloaded List page 103 e Opening a Downloaded File page 103 e Deleting a Downloaded File page 104 Adding a Link Note This feature requires the BT server plug in for each NAS system See Adding Application Plug ins on page 95 SmartNAVI and the NAS system can download files using several protocols including e Torrent e HTTP e FTP e eDonkey For Torrent files use your browser to locate the file you want on the Internet and download its link to your PC Then add the Torrent file link to the Download Station as described below To add a Torrent file download link 1 Goto the Main Window 2 Click the Download Station icon 3 Click the Add New Link button 4 Doone of the following actions e Type the link into the field provided e Click the folder icon navigate to the link click it then click the Open button 5 Click the Add button 100 Chapter 5 SmartNAVI The Torrent files are added to the Download List and begin to download automatically The Torrent files are saved to the download folder on the NAS system Drag and Drop Files Drag and drop supports HTTP FTP and Torrent files The process includes two actions Showing the Dropzone icon on your desktop e Dragging and dropping files onto the Dropzone icon SmartNAVI icon Windows To show the Dropzone icon in Windows right click the
102. en Printers and Faxes The Printers and Faxes screen appears The usbptr01 is the USB printer on the SmartStor 42 Chapter 3 Connecting to the SmartStor Printers and Faxes File Edit View Favorites Tools Help O bak search gt Folders C Address Printers and Faxes Adobe PDF 0 QS ee Ready Printer Tasks E Add a printer 15 See what s printing Select printing preferences H Pause printing g3 Share this printer Delete this printer amp Set printer properties Microsoft XPS Document Writer 0 Ready 43 SmartStor NS4300N Product Manual Setting up Linux Printing This procedure is for a RedHat Enterprise Linux 4 configuration If you run a different version of Linux you might have to adapt the procedure See your OS documentation 1 From the Applications menu choose System Settings then Printing Printer configuration window opens Click the New button Add a new print queue dialog box opens Click the Forward button In the Name field type a name for the printer such as NAS_printer a description and click the Forward button a a nd Add a new print queue ml X Queue name Please enter a name for this queue Choose a short name that begins with a letter and contains no spaces Name NAS Printer About If you like you can enter a description of the printer to help you identify it more easily Short description NS4300N US
103. ent features of SmartNAVI PROMISE SmartNAVI Download Station Share Folder SmartS NC Setup Wizard User Management Volume Configuration Welcome to SmartNAVI PROMISE TECHNOLOGY INC SmartStor NS4300N Choosing a SmartNAVI Language To choose a language 1 Goto the MSN Window 2 Click the Language dropdown menu and choose the language you prefer Language English m2 Starting the Advanced Storage Manager PASM This feature opens Promise Advanced Storage Manager PASM in your default browser See the PASM online help or Chapter 6 PASM on page 105 for more information MSN Window 1 Click the system in the NAS List that you want to open in PASM 2 Click the Open Advanced Management icon right The PASM login screen appears in your browser a 69 SmartStor NS4300N Product Manual SmartNAVI Tray Icon Windows only 1 Right click the SmartNAVI icon in the application tray 2 Choose Open Advanced Management in the popup menu The PASM login screen appears in your browser Viewing SmartNAVI Information SmartNAVI is the software application that connects your PC with the SmartStor NAS system To view information about SmartNAVI on Windows 1 Right click the SmartNAVI icon in the application tray 2 Choose About from the popup menu To view information about SmartNAVI on Macintosh from the dropdown menus at the top of the screen click Help gt About The A
104. eps five times to indicate that the backup has begun If SmartNAVI is open a message displays the progress of the backup The One Touch Backup function backs up all of the folders on your PC for which you created a backup schedule 62 Chapter 4 One Touch Backup Viewing Your Backup Files To view your backup files on the SmartStor 1 Onthe Windows PC desktop double click the My Computer icon 2 Under Network Drives double click the SmartStor b My Computer File Edit View Favorites Tools Help O pack F A search gt Folders Gh X 19 m Address 4 My Computer Name type Total size Free Space Comments Hard Disk Drives Local Disk C Local Disk 37 2 GB 33 2 GB Devices with Removable Storage 33 Floppy A 314 Inch Floppy Disk CD Drive D CD Drive Network Drives PO MRS here AMACINEAE Network Drive 455 GB 455 GB 3 On the SmartStor find the Backup folder The Backup folder contains the results of the One Touch Backup e The subfolders inside the Backup folder match the file structure on your PC s hard disk drive or your USB disk e The PC Backup folder is named BACKUPDATA plus your user name e AUSB disk backup folder is named USBDISK and the date of the backup plus a random number See the example on the next page 63 SmartStor NS4300N Product Manual Backup folder of a USB Disk File Edit Yiew Favorites Tools Help Am x
105. ervice DNS translates human readable hostnames such as www promise com into IP addresses such as 103 204 15 26 and back again A Dynamic DNS DDNS is required because in many cases IP addresses periodically change The DDNS enables you to keep up to date and stay connected 139 SmartStor NS4300N Product Manual There are two DDNS options e Provide your own DDNS server e Register with an online DDNS service A free online DDNS service is available at http Awww dyndns com Making DDNS Settings PASM requires the DDNS domain name user name and password to work with the DDNS server See your Network Administrator or the online DDNS service for this information To make DDNS settings 1 Inthe Tree click the beside the Network icon Click the Network Setup icon Click the DDNS tab Click the Enable option Type the required information in the fields provided e DDNS domain name e User name akon Password 6 Click the OK button 7 Inthe confirmation box click the OK button 140 Chapter 6 PASM Making Management Settings This category includes the following topics Viewing the Event Log page 141 Setting up SMTP Authentication page 141 Sending a Test Message page 142 Viewing the Email Alert List page 142 Adding an Email Alert Recipient page 143 Deleting an Email Alert Recipient page 143 Upgrading the System Firmware page 143 Adding Application Plug ins page 143
106. es aes ai E S TEAKE ane Aer A a ENE ae eR Seed Macintosh PO eera 414d deren ed eed Disconnecting a USB Drive 0 00 c eee eee ee Setting up Apple iTunes 0 c eee ees Downloading the Firefly Plug in 0 000 Installing the Firefly Plug in 0 0 0 cee eee eee Installing and Configuring Apple iTunes Chapter 4 One Touch Backup 2 2 Enabling One Touch Backup cece eee eee Creating a Backup Schedule 0 0000 cece eee eee eae Performing a One Touch Backup 0 020 eee eeeeee Viewing Your Backup Files 2 00 00 cee eee eee Restoring Backed up Files 000 e eee eee Chapter 5 SmartNAVI 20 00 cee ees Working with SmartNAVI 000 eee eee Opening the MSN Window 0 000 cece eee eee Opening the Main Window 00c cece ene eee Choosing a SmartNAVI Language 0 aaa Starting the Advanced Storage Manager PASM Viewing SmartNAVI Information 00 0005 Locking the SmartNAVI Window 2 Closing SmartNAVI 0c eee Managing Users and Groups 2 0 2 0 Creating a User x 4s kaa aa naabala tana a dees Creating the Default User cece eee eee Changing User Passwords 2 00 Changing User Permissions a Viewing a List of Users 00 eee eee eee Deleting a User res iran ti EES AEE ee Creating a Group
107. es not delete the User from the System To delete Users from a Group 1 Goto the Main Window SmartStor NS4300N Product Manual DAAN Click the User Management icon Click the Modify Group Member button Click the Group whose membership you want to change Move members to the Available User list to delete them Click the OK button Deleting a Group Before you can delete a Group you must first delete all of the Members from the Group See Deleting Members from a Group on page 75 To delete a Group DO Pron Go to the Main Window Click the User Management icon Click the Delete User button Click the Group you want to delete Click the OK button Click the Yes button in the confirmation box Viewing Quotas Quotas are portions of storage space that you assign to each user or group To view a quota 1 2 3 Go to the Main Window Click the User Management icon Click the Quota icon A list of users and groups and the following data appear on the screen e RAID Volume e Currently assigned quotas e Free space e Used space Setting Quotas Quotas are portions of storage space that you assign to each user or group Assigning quotas enables you to control how much storage space each user or group can access By default each user and group is assigned an unlimited quota meaning that any one user or group can access the entire storage space In the Quota screen the names of groups a
108. eserved Type admin in both the User Name and Password fields then click the Login button The user name and password are case sensitive For more information about PASM see Chapter 6 PASM on page 105 21 SmartStor NS4300N Product Manual PASM in SmartNAVI To log into PASM from SmartNAVI 1 Double click the SmartNAVI icon in the Windows application tray or Macintosh Dock right The MSN Window opens 2 Click the NS4300N in the NAS list 3 Click the WWW icon to start the browswer and open PASM PROMISE SmartNAVI Language English x O By NAS List 1 f ns4300n 172821 192 16 SmartNAVI in Windows ERIS m SmartNAVI in Mac OS X 22 Chapter 2 Installation and Setup Your default browser starts and the PASM login screen displays Storage Manager UserName admin Password esses ts 2006 Promise Technology Inc All rights reserved 4 Type admin in both the User Name and Password fields then click the Login button The user name and password are case sensitive For more information about PASM see Chapter 6 PASM on page 105 23 SmartStor NS4300N Product Manual PASM in Bonjour Bonjour is a service discovery protocol for local area networks To use Bonjour you must have a Bonjour capable browser Method 1 To log into PASM from Bonjour 1 Start your Browser 2 Click the Show all bookmarks icon The Collections list
109. from a Windows PC See Chapter 3 Connecting to the SmartStor on page 27 for information about the settings that you must make on your PC Note Windows support is only through SMB and CIFS protocols SmartStor supports the Recycle Bin feature When you delete a file the file is moved to the Recycle Bin a hidden folder in the share folder 120 Chapter 6 PASM Setting up UNIX Linux Access Setting up UNIX Linux Service To set up access from a UNIX or Linux PC 1 2 3 4 6 7 In the Tree click the beside the File amp Print icon to expand the Tree Click the Protocol Control icon then click the UNIX Linux tab Click the Enable option button Optional To join a NIS Domain click the UNIX Linux tab then click the Enable option button beside Services Note If you join an NIS Domain you automatically disable your AD Domain settings See Setting up Windows Access on page 119 Enter the Domain name into the field provided See your Network Administrator for help with this information Click the OK button to save your settings Click the OK button in the confirmation box Setting up File Sharing File access from UNIX and Linux PCs is controlled by specifying the IP address of each PC that can access a given folder You must designate the IP addresses for each folder individually You can have up to 256 IP addresses for all of your folders To set up UNIX Linux file sharing 1
110. g G9 Itunes Server on Netgear khalis SmartStor NS4300N Q tara reid SmartStor NS4300N Method 2 To log into PASM from Bonjour 1 Start your Browser 2 Click the Bonjour icon The Bonjour list of network devices appears 3 Click to highlight the SmartStor in the Bonjour list to launch PASM 109 SmartStor NS4300N Product Manual PIC a Ea E3 W http en wikipedia org wiki Main Page Bonjourv E About Bonjour paces Gas Gm GAY lt lt o De G9 FrontView on Netgear f 9 HTTP on LaCie 2big Wa peca G9 Itunes Server on Netgear ISS mae a ea G9 tara reid SmartStor NS4300N aa Taam s ad ma The PASM login screen displays UserName admin SOS 2006 Promise Technology Inc All rights reserved 4 Type the user name and password in the respective fields then click the Login button The default user name is admin The default password is admin The user name and password are case sensitive 110 Chapter 6 PASM Choosing a Language To choose a language click the Language menu in the PASM Header and choose the language you prefer Navigating in PASM The Tree is the primary navigation tool in PASM Categories of functions listed with a sign before the icon Icons for specific functions are listed under the categories Click the sign to show the functions Click the function icons to display t
111. g Users and Groups This category includes the following topics Viewing a List of Users page 114 Creating a User page 114 Changing the Administrator s Password page 114 Changing a User s Password page 115 Deleting a User page 115 Viewing a List of Groups page 115 Creating a Group page 116 Adding Members to a Group page 116 Removing Members from a Group page 116 Deleting a Group page 117 Viewing Quotas page 117 Setting Quotas page 117 Viewing a List of Users To view the list of Users 1 2 In the Tree click the beside the Users amp Groups icon Click the User Management icon A list of users appears on the Information tab Creating a User You can create up to 512 Users To create or add a new user Nap on In the Tree click the beside the Users amp Groups icon Click the User Management icon Click the Create User tab Type a user name in the field provided Type a password into the fields provided Click the OK button In the confirmation box click the OK button Changing the Administrator s Password To change the Administrator s password 1 In the Tree click the beside the Users amp Groups icon 114 Chapter 6 PASM a AM O N 6 Click the User Management icon Click the Change Password tab Type a new password into the fields provided Click the OK button In the confirmation box click the OK button If you forget your new
112. gs Printer Server EB Protocol Control Printer Server Enable Disable 2 Pie Sharing USB Printer Information Manufacturer EPSON Product USB2 0 Printer Hi speed Serial Number 4231303031 47468573 Note Start the Windows service before you start the printer server ENEE E9 Sharing Setup R em 40 Chapter 3 Connecting to the SmartStor Setting up Windows Printing If your printer came with automatic configuration software you might have to complete this procedure first to create a connection path Then use the configuration software To set up printing on a Windows PC 1 2 5 On the Windows desktop double click the My Network Places icon Click the Search button in the toolbar If the Search button is not shown from the View menu choose Toolbars then Standard Buttons In the Computer name field type the IP address of the SmartStor and click the Search button in the side bar See Finding the SmartStor s IP Address on page 20 The SmartStor appears in the search results list In the computer list double click the SmartStor to open it If the Connect to dialog box appears type the user name and password in the respective fields then click the OK button The default user name is admin The default password is admin The user name and password are case sensitive Connect to NS4300 workeroup E Connecting to 192 168 1 105 User name iG admin Password
113. he E Mail Address field type the recipient s email address Click the OK button In the confirmation box click the OK button Deleting an Email Alert Recipient To delete an Email Alert recipient oa pon In the Tree click the beside the Management icon Click the Mail Alert icon Click the Delete tab Click the option button beside the E Mail Address you want to delete Click the OK button In the confirmation box click the OK button Upgrading the System Firmware See Upgrading the Firmware on page 195 Adding Application Plug ins Application plug ins are enhancements to SmartStor s capabilities Available plug ins include DLNA server Enables SmartStor to support the UPnP protocol and function as a Digital Media Server DMS BT server Enables SmartStor to automatically download Bit Torrrent FTP and HTTP files using SmartNAVI See Adding a Link on page 100 Firefly Media Server Enables SmartStor to download Roku SoundBridge and iTunes PASM installs plug ins from a folder on the SmartStor SmartNAVI installs plug ins from your PC Also see Adding Application Plug ins on page 95 Download your plug ins from the Promise Support Website Plug in file names end with a ppg extension Place the plug in file into a folder on the SmartStor 143 SmartStor NS4300N Product Manual To add a plug in to SmartStor 1 2 3 7 In the Tree click the beside the Manage
114. heir information on the screen Each function has one or more tabs in its screen The Tree expands and contracts in DHTML capable browsers If your browser does not support DHTML the Tree is expanded all of the time The functions are not affected Logging out of PASM There are two ways to log out of PASM e Close your browser window e Click Logout in the PASM Header R Group Management NG cuta Sa File amp Print BB Protocol Control JB File Sharing 2 Sharing Setup RAID amp File System E RAD Management RAID Management lle System Management Back oe Backup eS Snapshot Backup NAS Replication CA Easy Backup Network TED System Upgrade 4 Buzzer Gf APC UPS ma Power Options Date Time Q Reboot Shutdown System Information Language English Contact Us Logout Help Ww Clicking Logout brings you back to the Login Screen After logging out you must enter your user name and password in order to log in again 111 SmartStor NS4300N Product Manual Setting up SmartStor with the Setup Wizard If you used the SmartNAVI Setup Wizard to set up your SmartStor you do not need to run the Setup Wizard in PASM If you have not yet set up your SmartStor 1 2 In the Tree click the beside the Wizard icon then on the Setup Wizard icon to display the Setup Wizard screen Click the Next button to start the Setup Wizard The Step 1 screen appears Step 1 Scree
115. ick the OK button In the confirmation box click the OK button The reboot runs automatically When the SmartStor is fully booted e The system status LED turns green right e The buzzer beeps one time if the buzzer is enabled See Enabling and Disabling the Buzzer on page 144 Shutting Down the SmartStor The only time you need to shut down the SmartStor is to replace the disk drive cooling fan or the power supply See Appendix A Maintenance on page 195 DPA o o System Status LED During and after the shutdown none of your folders will be accessible from your networked PCs Using PASM To shut down the SmartStor Or POO gt In the Tree click the beside the System icon Click the Reboot Shutdown icon Click the Shutdown option Click the OK button In the confirmation box click the OK button Directly To shut down the SmartStor press and hold the power button for five seconds The system status LED turns red then goes dark right ag aS Power Button System Status LED 149 SmartStor NS4300N Product Manual Restarting the SmartStor To restart the SmartStor after a shutdown press the power button on the front of the SmartStor chassis right TI oe When the SmartStor is fully booted e The system status LED turns green right EN e The buzzer beeps one time if the buzzer is enabled System See Enabling and Disa
116. ide Services RON Note If you join an NIS Domain you automatically disable your AD Domain settings See Setting up Windows Access on page 119 5 Enter the Domain name into the field provided See your Network Administrator for help with this information 6 Click the OK button to save your settings 7 Click the OK button in the confirmation box Information Windows Macintosh FTP Sharing unixainux Printer Server e amp Print UNIXiLinux Settings TB Protocol Control Eott Enable Disable JB File Sharing HIS Domain Settings Sharing Setup Join NIS Domain C yes no EREE NIS Domain Name Setting up File Sharing File access from UNIX and Linux PCs is controlled by specifying the IP address of each PC that can access a given folder You must designate the IP addresses for each folder individually You can have up to 256 IP addresses for all of your folders 31 SmartStor NS4300N Product Manual To set up UNIX Linux file sharing 1 Inthe Tree click the Sharing Setup icon then click the UNIX Linux Sharing tab 2 Choose a folder from the Folder Name dropdown menu 3 Inthe New IP Address field type the IP address of the UNIX or Linux PC from which you will access this folder then click the Add button 4 Click the OK button to save your settings 5 In the confirmation box click the OK button Windows Macintosh FTP Sharing Unix Linux Sharing Attribu
117. igration on array 1 started Oct 9 20 16 44 INFO Migrate RAID from RAIDO x1 to RAIDO x2 Oct 9 20 11 15 WARNING Array O deleted Oct 9 20 11 11 INFO Delete RAID RAID 573793 Oct 9 20 08 15 WARNING Array 1 created Oct 9 20 08 14 INFO Create RAID 162004 RAIDO x1 4 Check the Event Log for reports of disk drive failure or other problems 169 SmartStor NS4300N Product Manual Responding to Events All events are reported in the Event Log Most events are simply reports that the SmartStor is responding to your commands Many events are also reported via email The SmartStor s buzzer sounds for serious events that require A list of event categories is Snapshots page 171 File System page 170 NAS Replication page 170 your attention shown below System enclosure page 171 Disk Drives page 171 RAID Volumes page 172 Reported Event Corrective Action File System File system of volume X content errors Check the system before continuing The file system has a problem Reboot the SmartStor and check file system again If the event appears again the file system has crashed Rebuild the file system See page 168 File system capacity usage of volume X is over 90 File system capacity usage of volume X is 100 Reduce the number or size of the files or expand the volume size See Migrating a RAID Volume on page 131 Rebuilding file
118. ion e Click the No option button to disable authentication Note that most SMTP servers require authentication If you enabled authentication to the following e Inthe User Name field type the mail server account name e Inthe Password field type the password of the mailer server account Click the OK button In the confirmation box click the OK button Sending a Test Message Before you can send a test message you must set up SMTP authentication and have at lease one email alert recipient To send a test email message 1 a AM O N In the Tree click the beside the Management icon Click the Mail Alert icon Click the Setup tab Click the Test button In the confirmation box click the OK button A test email message is sent to each recipient on the Mail List tab Viewing the Email Alert List The SmartStor will send alerts via email to the recipients you designate To view a list of Email Alert recipients 1 2 In the Tree click the beside the Management icon Click the Mail Alert icon The list of recipients displays on the Mail List tab See Checking Your Email Inbox on page 179 for an example of an email alert message 142 Chapter 6 PASM Adding an Email Alert Recipient You can have up to 32 Email Alert recipients To add an Email Alert recipient Asa BP O NA In the Tree click the beside the Management icon Click the Mail Alert icon Click the Add tab In t
119. ion page 148 Rebooting the SmartStor page 149 Shutting Down the SmartStor page 149 Restarting the SmartStor page 150 Locating the SmartStor page 150 Viewing System Information page 150 Viewing Enclosure Information page 151 Setting System Date and Time To set the date and time on the SmartStor DP O In the Tree click the beside the System icon Click the Date Time icon Click the Setup tab From the dropdown menus choose the time and date values Click the OK button In the confirmation box click the OK button Adjusting for Daylight Saving Time To adjust the SmartStor s clock for daylight saving time 1 ak OD D In the Tree click the beside the System icon Click the Date Time icon Click the Time Zone tab Check the Adjust clock for daylight saving changes box From the dropdown menu choose the increment for daylight saving time in your location Click the OK button In the confirmation box click the OK button 147 SmartStor NS4300N Product Manual Running the Network Time Protocol You can use the Network Time Protocol NTP to set the system date and time on your SmartStor to synchronize itself with an external Time Server To run the Network Time Protocol 9 NGD GU RON In the Tree click the beside the System icon Click the Date Time icon Click the Time Zone tab From the dropdown menu choose the time zone for your location Click the
120. ite us for Promise Technology Inc support 580 Cottonwood Drive Milpitas CA 95035 USA 187 SmartStor NS4300N Product Manual The Netherlands E mail Support e Support On Line Fax Support 31 0 40 256 9463 Attn Technical Support Phone Support 31 0 40 235 2600 If you wish to write us for Promise Technology Europe B V support Science Park Eindhoven 5542 5692 EL Son The Netherlands Germany E mail Support e Support On Line Fax Technical Support 49 0 2 31 56 76 48 29 Attn Technical Support Phone Technical Support 49 0 2 31 56 76 48 10 If you wish to write us for Promise Technology Germany support Europaplatz 9 44269 Dortmund Germany Italy E mail Support e Support On Line Fax Support 0039 06 367 12400 Attn Technical Support Phone Support 0039 06 367 12626 If you wish to write us for Promise Technology Italy support Piazza del Popolo 18 00187 Roma Italia 188 Chapter 9 Support Taiwan E mail Support e Support On Line Fax Support 886 3 578 2390 Attn Technical Support Phone Support 886 3 578 2395 ext 8822 8823 If you wish to write us for support China Beijing E mail Support Fax Support Phone Support If you wish to write us for support China Shanghai E mail Support Fax Support Phone Support If you wish to write us for support Promise Technology Inc 2F No 30 Industry E Rd IX Science based Indus
121. l Managing Users and Groups This category includes the following topics Creating a User page 72 Creating the Default User page 73 Changing User Passwords page 73 Changing User Permissions page 74 Viewing a List of Users page 74 Deleting a User page 74 Creating a Group page 74 Viewing a List of Groups page 75 Adding Members to a Group page 75 Deleting Members from a Group page 75 Deleting a Group page 76 Viewing Quotas page 76 Setting Quotas page 76 Creating a User To create a user la 2 3 4 Go to the Main Window Click the User Management icon Click the Create New User button Type a Username in the field provided Up to 16 characters A Z 0 9 and _ first character must be a letter No spaces Type a Password in the field provided Up to 16 characters A Z and 0 9 No spaces Retype the Password in the Confirm field Click the OK button Note These users can access the share folders but not SmartNAVI or PASM 72 Chapter 5 SmartNAVI Creating the Default User This feature creates the default user for SmartNAVI Important If you change to a new default user the previous default user s network drives backup schedules username and password information all will be deleted To create the default user 1 2 af ON gt 6 Go to the MSN Window Click the Default User icon right fel The Default User Setting dialog box opens
122. lder 113 126 group 74 116 group member 75 116 network drive 90 plug ins 95 143 RAID Volume 78 130 spare drive 131 user 112 114 Add Printer Wizard 42 Administrator s password change 114 Advanced Setup 17 APC UPS 145 Apple iTunes installing and config uring 54 architecture NS4300N 2 audible alarm 163 Authentication dialog box 33 B background activity progress 129 RAID Volume 129 backup change schedule 84 clear event log 87 delete schedule 85 files restore 65 85 files view 63 immediate 81 NAS replication 136 save event log 86 schedule create 60 backup cont scheduling 83 server 136 software 4 view event log 86 view schedules 84 See also snapshots BACKUPDATA folder 63 84 batch downloading files 101 Bit Torrent server plug in 95 143 Bonjour 24 109 186 browsers supported 4 20 BT server plug in 95 143 buttons Extend File System 131 One Touch Backup 6 62 power 6 175 reset 180 buzzer alarm 163 enable disable 144 one beep 7 98 99 132 149 150 three beeps 94 150 two beeps repeated 163 C cable network 174 clear backup event log 87 client OS support 4 8 close PASM 111 SmartNAVI 71 computer name 18 138 connections failed after restart 183 196 network 7 174 power 7 199 SmartStor NS4300N Product Manual connections cont USB printer 39 verifying with SmartNAVI 176 connectors network 6 174 power 6 RJ45 6 USB 6 USB drive 49 counter sink sc
123. lder list 89 view cont snapshots 134 system info 150 UPS status 145 USB drive 133 users 74 114 Windows AD domain 119 firewall issue 180 setup access 119 setup network drive 27 setup sharing 127 workgroup 120 208
124. les from SmartNAVI Main Window SmartNAVI MSN Window SmartNAVI tray icon Windows PCs only Main Window If you do not have a backup schedule for your PC start your backup from the SmartNAVI Main Window 1 Click the SmartSYNC icon 2 Click the Backup Schedule NAS button 3 Do any of the following actions to select your backup folders e Check the Backup My Data box Selects the My Documents Favorites and Desktop folders with all their contents e Click the Add to Backup icon right Opens the My Documents folder Click a folder you want to backup then a click the Choose button Repeat for additional folders e Drag and drop the folders you want to backup to the Backup your data from window 81 SmartStor NS4300N Product Manual Backup Schedule NAS Backup your data to NS4300N 192 168 1 234 Backup your data from pa T Backup My data 4 Click the Backup button The backup begins immediately MSN Window Before you can do a backup from the SmartNAVI MSN Window you must create a backup schedule See Scheduling a Backup on page 83 1 Click the system in the NAS List whose backup you want to run 2 Click the Do Backup Now icon right The backup begins immediately 1 Tray Icon Before you can do a backup from the SmartNAVI tray icon you must create a backup schedule This feature applies to Windows PCs only See Scheduling a Backup
125. leshooting 169 export access list UNIX Linux PC 32 121 Ext3 file format 49 F fan cooling 6 power supply 6 Smart Fan 151 speed 151 171 173 FAT16 file format 184 FAT32 file format 49 184 file protocol support 3 file system events 170 rebuilding 168 status 168 files backup 63 protected 57 finding SmartStor s IP address 20 Firefly Media Server plug in 52 95 143 firewall Windows 180 firmware updating 195 folder add 88 113 126 BACKUPDATA 63 84 delete 89 127 folder cont FTP sharing 127 Macintosh sharing 127 movie 124 music 124 names 184 picture 124 protected 57 services 126 UNIX Linux sharing 128 USBDISK 63 view 89 126 Windows sharing 127 folder selection 61 81 83 formatting memory stick 133 RAID Volume 130 USB drive 133 free disks 130 frozen SmartStor 177 FTP access setup 123 client encoding 123 clients 184 185 sharing setup 127 G GNU General Public License 197 group add 116 add member 116 delete 76 117 delete member 75 116 view 75 115 H hard reboot 177 hub network 174 201 SmartStor NS4300N Product Manual l icon SmartNAVI 11 15 SmartNAVI installer 8 11 information SmartNAVI 70 installing SmartNAVI 8 internal port in Windows 181 invalid RAID Volume 167 185 IP address DNS 18 92 93 112 139 finding 20 SmartStor 138 SmartStor finding 20 SmartStor setting 18 92 93 112 139 SMTP server 142 UNIX Linux PC 32 121 128 iTunes plug in 52 95 143
126. lete 132 events 172 expand 131 formatting 130 invalid 167 185 Maximum Capacity or Data Protection 18 migrate 131 161 partition and format 160 RAID O or RAID 1 18 rebuild 166 recover 167 185 status 166 view status 129 RAID volume expand 78 recreate 80 RAID volume status 79 RAID introduction to 153 reboot connections failed after 196 SmartStor 98 99 149 150 rebuild file system 168 RAID Volume 166 recipient email alert 185 add 143 delete 143 recover RAID volume 167 185 snapshot backup 135 Recycle Bin 119 186 replace a disk drive 165 restore backup files 65 85 RJ45 connector 7 S save backup event log 86 schedule snapshot backup 135 schedule a backup 83 scheduled backup change 84 delete 85 server backup 136 DHCP 18 92 112 138 DLNA 124 service enable 113 FTP 113 Macintosh 113 UNIX Linux 113 settings network 138 quota 76 117 setup FTP access 123 Linux printing 44 Macintosh access 122 Macintosh printing 47 NAS replication schedule 136 print server 40 print server access 124 snapshot backup 134 System Standby 146 UNIX Linux access 121 UPS 145 205 SmartStor NS4300N Product Manual setup cont Windows access 119 Windows printing 41 Setup Wizard in PASM 112 Setup one click or advanced 17 share folder add 88 delete 89 list 89 mount 90 movie 124 music 124 permissions 89 picture 124 un mount 90 Smart Fan enable disable 151 SmartNAVI add download link 100 add group member
127. line on the box with the RMA number Include a copy of proof of purchase 192 Chapter 9 Support You are responsible for the cost of insurance and shipment of the product to Promise Note that damage incurred due to improper transport or packaging is not covered under the Limited Warranty When repairing returned product s Promise may replace defective parts with new or reconditioned parts or replace the entire unit with a new or reconditioned unit In the event of a replacement the replacement unit will be under warranty for the remainder of the original warranty term from purchase date or 30 days whichever is longer Promise will pay for standard return shipping charges only You will be required to pay for any additional shipping options such as express shipping 193 SmartStor NS4300N Product Manual 194 Appendix A Maintenance Upgrading the Firmware below Connection Problems After Restart page 196 Upgrading the Firmware Follow this procedure to upgrade the firmware on your SmartStor Downloading the Firmware Upgrade File To download the upgrade file 1 2 3 Point your browser to http www promise com support support eng asp Download the NS4300N firmware upgrade file to your PC Copy the firmware upgrade file from your PC to a folder on the SmartStor Installing the Firmware Upgrade File 1 a BO N Log into PASM In the Tree click the beside the Management icon Click
128. lowing permissions for each group and user e Deny Access Visible only cannot open e Read Only e Read and Write Default Click the OK button In the confirmation box click the OK button Be sure the appropriate services are running for this folder See Setting up Windows Access on page 119 Setting up Macintosh Access on page 122 Setting up FTP Access on page 123 Setting up Folder Sharing UNIX and Linux UNIX and Linux sharing designates which UNIX and Linux PCs can access the folders on your SmartStor You specify a UNIX or Linux PC by its IP address You can add up to 256 IP addresses for all of your folders You must designate the IP addresses for each folder individually To set up UNIX and Linux sharing for a folder 1 2 3 4 In the Tree click the beside the File amp Print icon Click the Sharing Setup icon in the tree Click the UNIX Linux Sharing tab From the Volume dropdown menu choose the RAID Volume containing the folder you want to modify From the Folder Name dropdown menu choose the folder you want to modify In the New IP Address field type the IIP address of the UNIX or Linux PC from which you will access this folder Click the Add button Be sure the UNIX Linux service is running for this folder See Setting up UNIX Linux Access on page 121 128 Chapter 6 PASM Managing RAID Volumes This category includes the following topics Viewing
129. lowing items SmartStor NS4300N Unit Ethernet cable e Quick Start Guide Power cord Screws for disk drives e CDwith SmartNAVI software 1 package Product Manual and Quick Start Guide Warning The electronic components within the SmartStor are sensitive to damage from Electro Static Discharge ESD Observe appropriate precautions at all times when handling the SmartStor or its subassemblies gt gt Important To configure the SmartStor you must install SmartNAVI See Installing the Software on page 8 SmartStor NS4300N Product Manual Figure 1 SmartStor NS4300N Front View da Disk Drive sq Hr Drive Carrier Disk Status LED d A Disk Activity LED Power Button System Status L A LED a E Ethernet N Activity LED One Touch Backup Button Note This SmartStor is shown without the front door Figure 2 SmartStor NS4300N Rear View Disk Drive fp Cooling Fan N Ki RJ45 Network YIN Connection o IN USB Connections Power Supply Fan Power Connection Chapter 2 Installation and Setup Installing Disk Drives You can populate the SmartStor NS4300N with SATA 1 5 Gb s or 3 0 Gb s disk drives For optimal performance install disk drives of the same model and capacity Your disk drives will become a RAID Volume on the SmartStor To install disk drives 1 2 3 Open the door on the front of the S
130. ly installed SmartNAVI Click Finish to exit the wizard I Start up now SmartNAVI PROMISE TECHNOLOGY INC 10 Chapter 2 Installation and Setup The installer adds a SmartNAVI icon to the e Start menu e Application tray SmartNAVI loads automatically every time your Windows OS starts Installation Macintosh To install the SmartNAVI on a Macintosh PC gin 1 Insert the CD into your PC s CD ROM PA 2 Double click the SmartNAVI installer icon right 3 From the dropdown menu choose the language you prefer Then click the OK button BOO SmartNAVI 1 1 0 8 www promise com Welcome tO SmartNAVI Ls English E EK The Introduction screen appears 11 SmartStor NS4300N Product Manual 4 Click the Next button to begin installation m OOC Promise SmartNAVI Installation Introduction O License Agreement Pre Installation Summary Installing Install Complete O Online Registration InstallAnywhere by Macrovision Introduction InstallAnywhere will guide you through the installation of SmartNAVI Itis strongly recommended that you quit all programs before continuing with this installation Click the Next button to proceed to the next screen If you want to change something on a previous screen click the Previous button You may cancel this installation at any time by clicking the Cancel button The License Agreement screen appear
131. martNAVI The backup schedule tells One Touch Backup which folders and files to backup from your PC onto the SmartStor Which FTP clients are compatible with the SmartStor s FTP server Promise recommends FTP clients that support Unicode such as Filezilla or Smart FTP for Windows Filezilla for Linux and Transmit v3 5 5 for Macintosh If your FTP client does not support Unicode you have two choices e Use only ASCII characters to name your shared folders Set your SmartStor for double byte character encoding See page 123 Can I move the disk drives from one SmartStor to a different SmartStor Yes However to access the RAID Volume on the new SmartStor you must run the Recover function When SmartStor s memory does not match the RAID Volume on the disk drives the RAID Volume is considered invalid and the Recover function becomes available See Responding to an Invalid RAID Volume on page 167 I set up email alert recipients but they never receive any messages In most cases you must setup SMTP authentication in order for your alert messages to pass your SMTP server See Setting up SMTP Authentication on page 141 Can SmartSior handle jumbo frames Yes But you must set the maximum frame size in PASM See Working with Jumbo Frames on page 139 I tried to create a share folder called Admin but the PASM software would not let me The Admin name is a reserved folder name Choose another folder name
132. martStor enclosure Pull a disk drive carrier from the enclosure See Figure 1 Carefully lay the disk drive into the drive carrier so that the screw holes on the sides of the carrier align with the screw holes in the drive Insert the screws through the holes in the drive carrier and into the sides of the disk drive e Install only the counter sink screws supplied with the SmartStor e Install four screws per drive Snug each screw Be careful not to over tighten Reinstall the drive carrier into the SmartStor enclosure Repeat steps 2 through 5 until all of your disk drives are installed Close the door on the front of the SmartStor Connecting to the Network To connect the SmartStor to your network 1 2 Attach one end of the network cable to the RJ45 network connection See Figure 2 Attach the other end of the network cable to your Ethernet hub or switch Connecting the Power To power the SmartStor 1 Attach the power cord on the back of the SmartStor enclosure and plug the other end into the power source See Figure 2 On the front of the SmartStor press the power button See Figure 1 It takes about a minute to boot the SmartStor When fully booted e The System Status LED turns green See Figure 1 e The buzzer beeps one time SmartStor NS4300N Product Manual Installing the Software The SmartNAVI software connects your PC to the SmartStor sets up the SmartStor sets up network drives on
133. ment icon Click the Add Plugin button 5 Do one of the following actions Type the name of the plug in file e Click the folder icon navigate to the Firefly plug in file click it then click the Open button 6 Click the OK button 52 Chapter 3 Connecting to the SmartStor PROMISE SmartNAVI 00 Share Folder Smart5SYNC Setup Wizard User Management volume Configuration NAS Management Add Plug in nts and SettingstAdministratorDesktoplitunelitunes plugin 0000 010001 ppg Configuration Plug in Event Log PROMISE SmartStor ns2300n TECHNOLOGY INC After a few moments the plug in is added Warning Do not disconnect the power or shut down the SmartStor while the plug in installation is running 7 Click the Configure Plugin button The newly added plug in appears in the list Its Service Status is OFF 8 Click the plug in to choose it The plug in s name turns red 9 Click the Enable button After a moment the Service Status changes to ON The Firefly plug in is now installed SmartStor SmartStor NS4300N Product Manual PROMISE SmartNAVI 86 BSSESeea Share Folder Smart5YNC Setup Wizard User Management Volume Configuration NAS Management Configuration Plug in BT D ITUNES Service Information Network Setting Add Plug in Event Log Service Status OFF PROMISE SmartStor ns2300N Note You can also install
134. ment icon Click the System Upgrade icon then click the Application Plug in tab From the Volume dropdown menu choose the Volume that has the folder with the plug in file From the Folder dropdown menu choose the Folder that contains the plug in file In the File Name field type the name of the plug in file Or highlight the file and copy the name then paste the name into the field Click the OK button to begin the installation Warning Do not disconnect the power or shut down the SmartStor while the plug in installation is running When the installation is done PASM displays a notification dialog box In the confirmation box click the OK button Removing Plug ins There are two reasons to remove a plug in To replace the old plug in with a new one You know that you will never use the plug in Before you remove a plug in consider disabling it instead See Enabling and Disabling Plug ins on page 125 To remove a plug in from SmartStor 1 Oo GN In the Tree click the beside the Management icon Click the System Upgrade icon then click the Delete Plug in tab Click the option button to the left of the plug in you want to delete Click the OK button In the confirmation box click the OK button Enabling and Disabling the Buzzer The SmartStor has a buzzer that sounds when the SmartStor is finished booting and when a problem is detected The buzzer is enabled by default Promise recommends that
135. n 1 Optional In the Computer Name field enter a name for the SmartStor Use only letters numbers and the underscore character for the name Under network configuration choose one of the following options e Configure using DHCP Choose this option if your network has a DCHP server with addresses available e Configure using Specify an IP address Choose this option if you want to set the IP address and other network setting manually If you chose the Configure using Specify an IP address option type the following information in the fields provided e IP Address Subnet Mask e Default Gateway IP Address e Primary DNS Secondary DNS See your Network Administrator for help with these settings Click the Next button to continue The Step 2 screen appears Step 2 Screen 1 Optional Type a new administrator password into the New Password field Retype the new password into the Retype Password field Optional To add a user click the Add new user option button If you clicked the Add new user option button type a user name and password into the fields provided then click the Add button Click the Next button to continue The Step 3 screen appears 112 Chapter 6 PASM Step 3 Screen 1 Check the Enable box to the right of the services you plan to use e Windows Enables file access from Windows PCs Also required to use the SmartStor as a print server Unix Linux Enables file access from
136. n can take up to two hours depending on the size of your disk drives During the modification your RAID Volume and all of the folders on it are fully accessible After the Migration is completed you must extend the file system in order to use the storage space you have added You can extend the file system immediately or wait until later Click the File System Management icon In the File System Status tab click the Extend File System button 131 SmartStor NS4300N Product Manual Deleting a RAID Volume Caution When you delete a RAID Volume you delete all the folders in the RAID volume and all the data saved in the folders Back up any important data before you delete a RAID Volume Note You cannot delete a RAID Volume while a background activity is running such as Migration or Rebuild Wait until these activities are completed To delete a RAID Volume DO ON gt In the Tree click the beside the RAID amp File System icon Click the RAID Management icon Click the Delete tab Click the option button beside the RAID Volume you want to delete Click the OK button In the confirmation box type yes into the field provided then click the OK button After a RAID Volume is deleted the SmartStor reboots automatically When the SmartStor is fully booted e The System Status LED turns green right The buzzer beeps one time if the buzzer is EN enabled System Close your browser
137. nding to an Audible Alarm sanasana naaa aaa 163 Checking the System Status LED 00 0a 164 Checking Disk Status LEDs 020 aaaea 164 Replacing a Failed Disk Drive 0 0 cee eee eee 165 Checking RAID Volume Status in PASM 2 166 SmartStor Responds to a Critical RAID Volume 166 Responding to an Invalid RAID Volume 167 Checking File System Status in PASM 2 2005 168 Rebuilding the File System a 168 Checking the Event Login PASM 2 a 169 Responding to Events cee eee eee 170 Checking Enclosure Status in PASM 000 00a 173 Solving Network Connection Problems 004 174 Verifying Connections with SmartNAVI 176 SManStor KockUp a riarann nren ana aa a em heeaa dete de 177 Checking Your Email Inbox 00000 eee eee eee 179 Restoring the Default Password 0 20000 eae 179 Resolving a Windows Firewall Issue 0 0 0 aa 180 Chapter 9 Support 4 183 Frequently Asked Questions a 183 Contacting Technical Support aaan 187 Limited Warranty toe pagawa Wand Kh eee eth U RA YNA 190 Returning Product For Repair 0 000 eee eee eee 192 Appendix A Maintenance 000e cee eee eee eee 195 Upgrading the Firmware 0 00 e eee eee 195 Connection Problems After Restart 0
138. ndows Macintosh FTP on page 127 To access the new folder from a UNIX or Linux PC see Setting up Folder Sharing UNIX and Linux on page 128 To make the folder a network drive on your PC see Chapter 3 Connecting to the SmartStor on page 27 Deleting a Folder Caution When you delete a folder you delete all the data saved in the folder Back up any important data before you delete a folder To delete a folder D 0 e DN a In the Tree click the beside the File amp Print icon Click the File Sharing icon Click the Remove tab Click the option button beside the folder you want to delete Click the OK button In the confirmation box click the OK button to confirm Setting up Folder Sharing Windows Macintosh FTP Sharing Setup assigns user access the folders on your SmartStor By default all users and groups have read and write access To set up sharing for a folder 1 2 3 4 In the Tree click the beside the File 4 Print icon Click the Sharing Setup icon Click the Windows Macintosh FTP Sharing tab From the Volume dropdown menu choose the RAID Volume containing the folder you want to modify From the Folder Name dropdown menu choose the folder you want to modify 127 SmartStor NS4300N Product Manual Check the boxes for the protocols you want for this folder e Windows e Macinsosh e FTP In the Permission list click the option button for one of the fol
139. ng on the size of your disk drives Note When you create your RAID volume in PASM you can choose additional options such as Multiple RAID volumes See Setting up SmartStor with the Setup Wizard on page 112 Expanding a RAID Volume This feature adds all unassigned disk drives to your existing RAID volume To expand a RAID volume 1 nb on Go to the Main Window Click the Volume Configuration icon Click the Expand Volume button Click the OK button Click the Yes button in the confirmation box 78 Chapter 5 SmartNAVI The RAID volume can take up to two hours to expand and initialize depending on the size of your disk drives Notes Expansion is only available when your NAS system has the proper combination of RAID volume and free disk drives For additional expansion options or to change the RAID level of your volume use PASM See Migrating a RAID Volume on page 131 Viewing RAID Volume Status RAID Volume status includes Volume name e RAID level Capacity e Usage Percentage of capacity used e Disk drive model and capacity To view the status of a RAID Volume 1 Go to the Main Window 2 Click the Volume Configuration icon 3 Click the Volume Status List button The Volume Status appears Viewing a List of RAID Volumes To view a list of RAID Volumes 1 Goto the Main Window 2 Click the Volume Configuration icon The Volume List appears 79 SmartStor NS
140. nt Background Activity as a percentage 129 SmartStor NS4300N Product Manual Viewing Disk Drive Information To view information about a disk drive 1 2 In the Tree click the beside the RAID amp File System icon Click the RAID Management icon The RAID Status tab displays the current RAID system and its status In the Disk List double click a disk drive icon The disk drive information displays under Disk Status Creating a RAID Volume On SmartStor the term RAID Volume refers to one or more disk drives working together as a RAID logical drive You can also use a USB disk to create a RAID Volume See Viewing an External USB Drive or Memory Stick on page 133 You must have unassigned disk drives in your SmartStor to create a new RAID To create a new RAID Volume 1 2 3 4 In the Tree click the beside the RAID amp File System icon Click the RAID Management icon Click the Create tab From the RAID Level dropdown menu choose the RAID level you prefer for your disk array See Choosing a RAID Level on page 158 for more information Highlight disk drives in the Free Disks column and click the gt gt button to move them to the Disks in RAID column Click the OK button In the confirmation box click the OK button The RAID Volume is created and formatting begins Formatting requires several minutes depending on the size of your disk drives After formatting is done y
141. of merchantability or fitness for a particular purpose The published information in the manual is subject to change without notice Promise Technology reserves the right to make changes in the product design layout and driver revisions without notification to its users This version of the Product Manual supersedes all previous versions Recommendations In this Product Manual the appearance of products made by other companies including but not limited to software servers and disk drives is for the purpose of illustration and explanation only Promise Technology does not recommend endorse prefer or support any product made by another manufacturer Contents Chapter 1 Introduction to SmartStor a 1 About This Manual 2 2 cee eee eee 1 Architecture saioa 0000 cece 2 Protocol Support aaau e teens 2 Key Benefits csao nna aha a READ DP Ba NAAN 2 Specifical ns naaaninag AA AP UA Pause GAAN Pin 3 Compatible Backup Software a 4 Client OS Support 000 cee 4 Browser Support asiwi si rawat puiain kE E eee 4 Chapter 2 Installation and Setup eee e eee e eee 5 Unpacking the SmartStor NS4300N 00 000 5 Installing Disk Drives 00 00 eect 7 Connecting to the Network cece eee eee eee 7 Connecting the Power 0020 cece eee eee eee 7 Installing the Software 60 0c cece eee 8 OS SUPPOM sa seen eae NG maha meee N acne eed ee p
142. older Services Services enable different types of PCs to access your folders Use this function to add or remove a service for a specific folder To modify the services on a folder 1 2 3 4 In the Tree click the beside the File amp Print icon Click the File Sharing icon Click the Modify tab From the Volume dropdown menu choose the RAID Volume containing the folder you want to modify From the Folder Name dropdown menu choose the folder you want to modify Check the boxes beside the services you want to use Click the OK button In the confirmation box click the OK button If the service you want is OFF see Setting up Windows Access on page 119 Setting up UNIX Linux Access on page 121 Setting up Macintosh Access on page 122 Setting up FTP Access on page 123 Adding a Folder A folder is the entity that appears as a Network Drive on your PC To add a folder 1 2 3 4 In the Tree click the beside the File amp Print icon Click the File Sharing icon Click the Create tab From the Volume dropdown menu choose the RAID Volume in which you want to create a new folder 126 Chapter 6 PASM Dx ND Gd In the Folder Name field type a name for your new folder Check the boxes beside the services you want to use Click the OK button In the confirmation box click the OK button To access the new folder from a Windows PC see Setting up Folder Sharing Wi
143. on page 16 Checking File System Status in PASM Typically the first indication of a problem with the SmartStor s file system is when your network drive becomes unavailable You might also see the message File system contains errors Please check when you click the icons under the File amp Print menu To view File System status 1 Start PASM See PASM in your Browser on page 106 Or see PASM in SmartNAVI on page 107 2 Inthe Tree click the beside the RAID amp File System icon 3 Click the File System Management icon 4 Look for the RAID Volume E icon on the File System Status tab If the RAID Volume icon is Critical 2 has a yellow the file system contains errors and you must rebuild the file system See below Rebuilding the File System When you only have read access to your files or no access at all the File System might be damaged This feature checks and where necessary rebuilds the File System without loss of data You cannot access any data on the SmartStor while the check rebuild operation is running To rebuild a File System 1 Inthe Tree click the beside the RAID amp File System icon 2 Click the File System Management icon 3 Inthe File System Status tab click the RAID Volume Critical B icon to display the Check File System button Click the Check File System button 5 In the confirmation box type yes into the field provided then click the OK button 168
144. on to save your settings nA oN a NS4300H Information Windows Macintosh FTP Sharing UNIX Linux Printer Server Macintosh Settings BJ Protocol Control Services Enable C Disable JB File Sharing Login Message Welcome ENEE The optional login message appears on the Welcome screen when you log into SmartStor from a Macintosh PC NS4300 welcome Login Message 35 SmartStor NS4300N Product Manual To set up Macintosh file sharing 1 Inthe Tree click the Sharing Setup icon then click the Windows Macintosh FTP Sharing tab 2 Check the Macintosh protocol box Sharing Setup Windows Macintosh FTP Sharing Unix Linux Sharing Attributes Volume VOLUME1 z Folder Name PUBLIC z Protocol M windows W Macintosh FTP Sharing OPermission Setting User Group list Deny Access Read Only Read Write hunter O C E guest o C O sammy O ENEE 3 Choose a folder from the Folder Name dropdown menu 4 Inthe User Group list highlight the name of a user or group Group names are preceded by the character 5 Under Permissions choose a permission level for this user or group e Deny Access Visible only cannot open e Read Only e Read and Write Default 6 Click the OK button to save your settings 7 Inthe confirmation box click the OK button You can now access the specified folder from a Macintosh PC The Macintosh file sharing enables Macintosh PCs to access folders on
145. or Files 53 Search the Internet 4 Double click the SmartStor to show the Public folder and any other folders you have created 28 Chapter 3 Connecting to the SmartStor 5 Right click the folder you want and choose Map Network Drive from the dropdown menu 192 168 1 214 Edit View Favorites Tools Help Elle Back O P P search Folders GQ KY Fae Add ress 9 192 168 1 214 Search Companion x Which computer are you looking for Computer name 192 168 1 214 You may also want to D Search this computer For files Search the Internet Search Explore Search Scan for Viruses PUBLIC Map Network Drive Cut Copy Paste Create Shortcut Properties The Map Network Drive dialog box appears Map Network Drive e par Drive Folder Windows can help you connect to a shared network folder and assign a drive letter to the connection so that you can access the folder using My Computer Specify the drive letter for the connection and the Folder that you want to connect to fz Nn92 168 1 214 publc z Browse Example server share IV Reconnect at logon Connect using a different user name Sign up For online storage or connect to a network server xi Back 6 In the Map Network Drive dialog box choose a drive letter and click the Fini
146. ormation The capacity of a RAID 5 Volume equals the smallest disk drive times the number of disk drives minus one Hence a RAID 5 Volume with four 100 GB disk drives will have a capacity of 300 GB A RAID Volume with two 120 GB disk drives and one 100 GB disk drive will have a capacity of 200 GB RAID 5 is generally considered to be the most versatile RAID level RAID 5 requires a minimum of three disk drives 156 Chapter 7 Technology Background RAID 10 Mirror Stripe Mirror Stripe combines both of the RAID O and RAID 1 types RAID 10 can increase performance by reading and writing data in parallel while protecting data with duplication At least four disk drives are needed for RAID 10 to be installed With a four disk drive RAID Volume one drive pair is mirrored together then striped over a second drive pair Data Stripe PA Data Mirror disk drives Figure 4 RAID 10 takes a data mirror on one drive pair and stripes it over two drive pairs The data capacity RAID 10 Volume equals the capacity of the smallest disk drive times the number of disk drives divided by two In some cases RAID 10 offers double fault tolerance depending on which disk drives fail RAID 10 Volumes on SmartStor consist of four disk drives Because all of the available disk drives are used for the RAID Volume you cannot set up a spare drive with RAID 10 157 SmartStor NS4300N Product Manual Choosing a RAID Level
147. ou must create folders on your RAID Volume See Adding a Folder on page 126 130 Chapter 6 PASM Designating a Spare Drive If you have an unassigned disk drive you can assign it as a spare drive For more information see Spare Drive on page 159 and Automatic Rebuilding on page 160 To assign a spare drive 1 ar o N D 7 In the Tree click the beside the RAID amp File System icon Click the RAID Management icon Click the Create tab From the RAID Level dropdown menu choose Spare Disk Highlight a disk drive in the Free Disks column and click the 55 button to move it to the Disks in RAID column Click the OK button In the confirmation box click the OK button Migrating a RAID Volume To migrate a RAID Volume means to change its RAID level or to add disk drives See RAID Volume Migration on page 161 for more information To migrate a RAID Volume 1 2 3 4 Dm o In the Tree click the beside the RAID amp File System icon Click the RAID Management icon Click the Modify tab From the Current Volume dropdown menu choose the RAID Volume which you want to modify In the Migrate to RAID Level dropdown menu choose the target RAID Level To add disk drives highlight disk drives in the Free Disks column and click the gt gt button to move them to the Disks in RAID column Click the OK button The RAID Volume is modified as you directed Migratio
148. ovided This number represents how many MB of data the user or group can access 8 Click the OK button 9 In the confirmation box click the OK button Note If you set different size quotas for the user and the group SmartStor will use the smaller quota 118 Chapter 6 PASM Managing File 8 Print Services This category includes the following topics Setting up Windows Access page 119 Setting up UNIX Linux Access page 121 Setting up Macintosh Access page 122 Setting up FTP Access page 123 Setting up your Print Server page 124 Viewing a List of Plug ins page 125 Enabling and Disabling Plug ins page 125 Viewing a List of Folders page 126 Modifying Folder Services page 126 Adding a Folder page 126 Deleting a Folder page 127 Setting up Folder Sharing Windows Macintosh FTP page 127 Setting up Folder Sharing UNIX and Linux page 128 Setting up Windows Access Setting up Windows Service To set up access from a Windows PC 1 ar on In the Tree click the beside the File amp Print icon Click the Protocol Control icon then click the Windows tab Click the Enable option button Optional Type a new Computer Description into the field provided Optional Click the Enable option button beside Recycle Bin e Enabled Deleted files move the the Recycle Bin You must empty the Recycle Bin to remove them from the SmarStor Uses more space e Disabled Default Delet
149. own menus Number of hours e Time of day in hours and minutes e Time of day and day of the week 8 Click the Add button 83 SmartStor NS4300N Product Manual The newly created schedule appears in the Schedule List The backed up files will appear on the NAS in a folder named BACKUPDATA your username Viewing Backup Schedules To view the list of current schedules 1 2 3 Go to the Main Window Click the SmartSYNC icon Click the Schedule List button The list of all backup schedules appears Changing a Scheduled Backup You can schedule backups by the hour day or week To change the scheduled backup of files from your PC to the NAS system SmartStor 1 2 3 4 5 6 N 10 Go to the Main Window Click the SmartSYNC icon Click the Schedule List button Click the schedule you want to change Click the Modify button Click the folder whose contents you want to backup Click the arrow icons to expand the tree and narrow your choices Click the Schedule button Click an option button for e Hour e Day e Day of the week Choose the corresponding values from the dropdown menus e Number of hours e Time of day in hours and minutes e Time of day and day of the week Click the Add button The modified schedule appears in the Schedule List 84 Chapter 5 SmartNAVI Deleting a Scheduled Backup Deleting a scheduled backup has no effect upon any files previously back
150. ownloaded List The Torrent files in this list have been downloaded To view a list of downloaded files La 2 3 Go to the Main Window Click the Download Station icon Click the Downloaded List button Torrent files are saved to the download folder on the NAS system Opening a Downloaded File Note This feature requires a plug in for each NAS system See Adding Application Plug ins on page 95 To open a downloaded file 1 2 3 4 Go to the Main Window Click the Download Station icon Click the Downloaded List button Click the file you want to open 103 SmartStor NS4300N Product Manual 5 Click the Open button Deleting a Downloaded File Caution The feature deletes Torrent files from the download folder on the NAS system To delete a downloaded Torrent file Go to the Main Window Click the Download Station icon Click the Downloaded List button Click the file you want to delete Click the Delete button Click the Yes button in the confirmation box The link and corresponding Torrent file in the download folder on the NAS system are deleted DO MON gt 104 Chapter 6 PASM e Connecting to PASM below e Choosing a Language page 111 e Navigating in PASM page 111 e Logging out of PASM page 111 Setting up SmartStor with the Setup Wizard page 112 e Managing Users and Groups page 114 e Managing File amp Print Services page 119 e
151. password you reset the SmartStor to the default Administrator s password See Restoring the Default Password on page 179 Changing a User s Password To change a user s password 1 2 3 4 5 6 7 In the Tree click the beside the Users amp Groups icon Click the User Management icon Click the Change Password tab From the User Name dropdown menu choose the name of the user whose password you want to change Type a new password into the fields provided Click the OK button In the confirmation box click the OK button Deleting a User You cannot delete the Administrator or the Guest To delete any other user DO BAON gt In the Tree click the beside the Users amp Groups icon Click the User Management icon Click the Delete User tab Click the option button to the left of the user you want to delete Click the OK button In the confirmation box click the OK button Viewing a List of Groups Groups are composed of users You can assign permissions to a group the same as you would do with individual users To view a list of groups 1 2 In the Tree click the beside the Users amp Groups icon Click the Group Management icon A list of groups appears on the Information tab 115 SmartStor NS4300N Product Manual Creating a Group Groups are composed of users You can assign permissions to a group the same as you would do with individual users You can create
152. r quieter The loudest component on SmartStor is the cooling fan But the fan can run at low speed part of the time and sometimes not at all Be sure the Smart Fan feature is enabled in PASM under System Management Enclosure Management Does the SmartStor have a power saving feature Yes The System Standby feature powers down the disk drives after a selected period of inactivity To enable System Standby go to Management Power Options in PASM 186 Chapter 9 Support Contacting Technical Support Promise Technical Support provides several support options for Promise users to access information and updates We encourage you to use one of our electronic services which provide product information updates for the most efficient service and support If you decide to contact us please have the following information available e Product model and serial number e BIOS firmware and driver version numbers e Adescription of the problem situation e System configuration information including motherboard and CPU type hard drive model s SAS SATA ATA ATAPI drives amp devices and other controllers Technical Support Services Promise Online Web Site http www promise com support support_eng asp technical documents drivers utilities etc United States E mail Support e Support On Line Fax Support 408 228 1100 Attn Technical Support Phone Support 408 228 1400 option 4 If you wish to wr
153. rch button in the toolbar File Edit view Favorites Tools Help Oak O A search i Folders gt gt X 19 m Address my Network Places Unspecified fa Add Network Place Connects to shared Folders We Entire Network If the Search button is not shown from the View menu choose Toolbars then Standard Buttons 27 SmartStor NS4300N Product Manual 3 Inthe Computer name field type the IP address of the SmartStor and click the Search button See Finding the SmartStor s IP Address on page 20 File Edit View Favorites Tools Help Back O 2 J Search gt Folders I X119 B Address E3 my Network Places Search Companion x Unspecified Which computer are you E Add Network Place Connects to shared folders 4 looking for Entire Network Computer name 192 168 1 214 You may also want to D Search this computer For Files 53 Search the Internet The SmartStor appears in the search results list Je Search Results Computers Bile Edit view Favorites Tools Help Q Back sal Ing iF P search Folders a gt X 9 m Jadre D seorchResukts comuters sstC C S O CS S S CSNSNSNCS Search Companion NS4300N Which computer are you looking for Computer name 192 168 1 214 You may also want to SmartStor NS4300N found on the network Search this computer f
154. re preceded by the character 5 Under Permissions choose a permission level for this user or group e Deny Access Visible only cannot open e Read Only e Read and Write Default 6 Click the OK button to save your settings 7 In the confirmation box click the OK button You can now access the specified folder from a Macintosh PC See Chapter 3 Connecting to the SmartStor on page 27 for information about the settings that you must make on your Macintosh PC 122 Chapter 6 PASM Setting up FTP Access Setting up FTP Service To set up FTP access for your folders 1 2 3 4 7 In the Tree click the beside the File amp Print icon to expand the Tree Click the Protocol Control icon then click the FTP Sharing tab Click the Enable option button To specify a new Command Port number type the number into the field provided Port 21 is typically used for the Command Port To specify a range of passive data port numbers type those numbers into the fields provided The port range is 1024 to 65535 Be sure the port numbers you enter are enabled on your firewall and server In active mode the FTP server uses port 20 for the data port If your FTP client uses double byte characters but does not support Unicode choose your FTP client s encoding from the Client Coding Type dropdown menu shown here translated to English Choose from English Unicode Japanese e Simplified Chinese e
155. re preceded with a symbol 76 Chapter 5 SmartNAVI To set a quota 1 aR wh Go to the Main Window Click the User Management icon Click the Quota icon Click the user or group whose quota you want to assign From the dropdown menu choose the RAID Volume to which the quota applies Click one of the following options e Unlimited e Limited Quota If you chose Limited Quota type a number into the field provided This number represents how many MB of data the user or group can access Click the OK button Note If you set different size quotas for the user and the group SmartStor will use the smaller quota SmartStor NS4300N Product Manual Managing RAID Volumes This category includes the following topics Creating a RAID Volume page 78 Expanding a RAID Volume page 78 Viewing RAID Volume Status page 79 Viewing a List of RAID Volumes page 79 Recreating a RAID Volume page 80 Creating a RAID Volume To create a RAID volume 1 2 3 4 Go to the Main Window Click the Volume Configuration icon Click the Create Volume button Choose Automatic or Manual RAID Volume creation If you chose Manual choose the type of RAID Volume you want e Maximum Capacity RAID 0 using all disk drives e Data Protection RAID 1 or 5 depending on the number of disk drives available Click the OK button The RAID volume takes several minutes to create and initialize dependi
156. rews 7 CPU temperature 151 171 173 critical RAID Volume 166 D date and time 18 147 daylight saving time 147 DDNS 140 default gateway 18 92 93 112 138 139 default user SmartNAVI 73 delete email alert recipient 143 folder 127 group 76 117 group member 116 RAID Volume 132 user 74 115 device name 18 DHCP server 18 92 93 112 138 disconnect network drive 90 disconnect USB drive 51 disk drive assign to RAID Volume 113 events 171 information 79 installing 7 powered down 146 replace 165 SATA 7 view 130 disk drives moving to a different SmartStor 167 disk status LED 164 DLNA server 124 DLNA server plug in 95 143 DNS name SMTP server 142 DNS server 138 DNS IP address 18 92 93 112 139 domain controller 120 domain name AD domain 120 downloads add link 100 download list 102 downloaded list 103 open delete file 103 pause resume 103 remove link 102 drag and drop 61 81 83 101 drive mapping 18 Dropzone icon 101 E email alert list view 142 notification 179 recipients 143 enable disable One Touch Backup 137 service 113 Smart Fan 151 enclosure events 171 status 173 error message network drive 184 not enough free disk space 184 ESD warning 5 Ethernet activity LED 175 Ethernet hub or switch 7 200 Index events disk drive 171 enclosure 171 file system 170 log view 95 log view 141 NAS replication 170 RAID Volume 172 response to 170 snapshots 171 system 171 troub
157. rtStor s IP address manually See Changing the SmartStor s Network Settings on page 53 or Making Network Settings on page 85 Note that changing the SmartStor s IP address may cause an IP address conflict on your network Check with your Network Administrator before taking this action e Ifyou cannot restore the previous IP address you must create new network drives and printer connections See Chapter 3 Connecting to the SmartStor on page 25 196 Appendix B Important Information GNU General Public License This product includes copyrighted third party software licensed under the terms of the GNU General Public License Please see the GNU General Public License GPL for the exact terms and conditions of this license at www gnu org The GPL source code incorporated into the product is available for free download at our web site www promise com support download download eng asp Subject to GPL you may re use re distribute and modify the GPL source code Note that with respect solely to the GPL Software no warranty is provided we do not offer direct support for the distribution Battery Caution Risk of explosion if battery is replaced by an incorrect type Dispose of used batteries according to the instructions 197 SmartStor NS4300N Product Manual 198 Index A about this manual 1 action status RAID Volume 129 AD domain 119 184 add email alert recipient 143 fo
158. s 5 Click the I accept the terms option then click the Next button m Introduction License Agreement QO Pre Installation Summary Installing Install Complete O Online Registration InstallAnywhere by Macrovision License Agreement Installation and Use of SmartNAVI Requires Acceptance of the Following License Agreement OEM SOFTWARE USAGE AND DISTRIBUTION LICENSE 0 AGREEMENT IMPORTANT By opening this package or installing distributing or using the SOFTWARE you agree to the terms of this Agreement Do not open this package until you have carefully read and agreed to the following terms and conditions If you do not agree to the terms of this Agreement promptly return the unopened package If you are an OEM the complete LICENSE AGREEMENT applies If you are an End User only Exhibit A the PROMISE LICENSE AGREEMENT applies alo eo accept the terms of the License Agreemen O do NOT accept the terms of the License Agreemen 12 Chapter 2 Installation and Setup The Pre Installation Summary screen appears 6 Click the Install button to begin the installation OOF Promise SmartNAVI Installation Introduction License Agreement Pre Installation Summary Installing Install Complete O Online Registration InstallAnywhere by Macrovision Pre Installation Summary Please Review the Following Before Continuing Product Name SmartNAVI Install Folder
159. s from one SmartStor to a different SmartStor e Remove the disk drives in order to send your SmartStor for service When the SmartStor s memory does not recognize the RAID Volume so PASM displays the RAID Volume as invalid See Figure 3 Use the Recover function to validate the RAID Volume The Recover tab is only active when an invalid RAID Volume is present and can be recovered Figure 3 An invalid RAID Volume in PASM RAID Management RAID Status Modify Create Delete Recover lt Recover tab a S Active A RAID Critical icon Disk List RAID Status B nsa RAID Name RAID 878821 EE VOLUME RAID 878821 RAID Level RAID 5 Striping with parity x4 E Disk1 Capacity 698 47 GB 0 Disk 2 RAID Status Functional lt aa a IS Disk 3 Action Status Idle r0 Disk 4 Background Activity None Using the Recover Function To validate the RAID Volume 1 Inthe Tree click the beside the RAID amp File System icon Click the RAID Management icon Click the Recover tab On the Recover tab click the option button beside the invalid RAID Volume Click the OK button The SmartStor will reboot itself to update its configuration and recognize the RAID Volume a PF oN 167 SmartStor NS4300N Product Manual Important Running the Recover function might erase some or all of your SmartStor settings If that condition happens run the NAS Setup Wizard See Setting up the SmartStor
160. s from the Internet This category includes the following topics e Opening the MSN Window page 67 e Opening the Main Window page 68 Choosing a SmartNAVI Language page 69 e Starting the Advanced Storage Manager PASM page 69 e Viewing SmartNAVI Information page 70 e Locking the SmartNAVI Window page 70 e Closing SmartNAVI page 71 Opening the MSN Window To open the MSN Window do one of the following actions e If the Main Window is open Click the close amp or SmartNAVI in Windows icon on the Main Window e If neither Window is open Double click the rere renner SmartNAVI icon in the Windows application tray or BRDA asam Macintosh Dock right SmartNAVI in Mac OS X 67 SmartStor NS4300N Product Manual The MSN Window lists all SmartStor units on the network by their system name and IP address PROMISE SmartNAVI 2 Oe Language English z Opening the Main Window To open the Main Window do one of the following actions If neither Window is open Double click the SmartNAVI icon in the Windows application tray or Macintosh Dock right When the MSN Window opens double click a system in the NAS List NAS List 1 k m ns4300n 172821 haem SmartNAVI in Windows BRDA 3 54pm SmartNAVI in Mac OS X If the MSN Window is open Double click a system in the NAS List 68 Chapter 5 SmartNAVI The Main Window contains the managem
161. sh button 7 Double click the My Computer icon on your Windows desktop 29 SmartStor NS4300N Product Manual The folder on the SmartStor appears under My Computer as a network drive g My Computer File Edit View Favorites Tools Help Q Back P A Search E Folders i Gy X MD A Address 9 My Computer Name type TotalSize Free Space Comments Hard Disk Drives ap Local Disk C Local Disk 37 2 GB 33 2 GB SmartStor NS4300N under Devices with Removable Storage Network Drives an Floppy A Zppy Disk CD Drive D Network Drives Pa AEA GA MACINEAE Network Drive 455 GB 455 GB You can now copy files to and from the folder on the SmartStor 30 Chapter 3 Connecting to the SmartStor Setting up a Network Drive on a UNIX or Linux PC Before you can access the SmartStor from a UNIX or Linux PC you must configure the SmartStor to communicate with UNIX and Linux On a Windows or Macintosh PC Setting up UNIX Linux Service To set up access from a UNIX or Linux PC 1 Start PASM See PASM in your Browser on page 21 PASM in SmartNAVI on page 22 or PASM in Bonjour on page 24 In the Tree click the beside the File amp Print icon to expand the Tree Click the Protocol Control icon then click the UNIX Linux tab Click the Enable option button Optional To join a NIS Domain click the UNIX Linux tab then click the Enable option button bes
162. system The file system is being rebuild by user action NAS Replication NAS replication is completed NAS replication has finished Normal System is busy NAS replication is abort The RAID Volume is currently formatting rebuilding or migrating Wait until this process is done Then try the replication again System is doing another replication NAS replication is abort The SmarStor is currently doing a replication Wait until the current replication is done Then try the second replication again NAS replication is failed There is a failed network connection between the two SmartStors Correct the problem and try again See page 174 170 Chapter 8 Troubleshooting Reported Event Corrective Action Snapshots The snapshot capacity usage which timestamp is date and time of volume X is over 90 Move the snapshot volume to another storage location Or delete the snapshot and then create a new one See page 134 System is busy Snapshot creation was aborted The RAID Volume is currently formatting rebuilding or migrating Wait until this process is done Then try the snapshot again System is creating another snapshot Snapshot creation was aborted The SmarStor is currently doing a snapshot Wait until the current snapshot is done Then try the second snapshot again System enclosure System is starting to work
163. t c accident misuse negligence misapplication abuse natural or personal disaster or maintenance by anyone other than a Promise or a Promise authorized service center Disclaimer of other warranties This warranty covers only parts and labor and excludes coverage on software items as expressly set above Except as expressly set forth above Promise DISCLAIMS any warranties expressed or implied by statute or otherwise regarding the product including without limitation any warranties for fitness for any purpose quality merchantability non infringement or otherwise Promise makes no warranty or representation concerning the suitability of any product for use with any other item You assume full responsibility for selecting products and for ensuring that the products selected are compatible and appropriate for use with other goods with which they will be used Promise DOES NOT WARRANT that any product is free from errors or that it will interface without problems with your computer system It is your responsibility to 190 Chapter 9 Support back up or otherwise save important data before installing any product and continue to back up your important data regularly No other document statement or representation may be relied on to vary the terms of this limited warranty Promise s sole responsibility with respect to any product is to do one of the following a replace the product with a conforming unit of the s
164. tes Volume oum H Folder Name Pec OSetting Access List New IP Address Man pl Pi IP Address List On the UNIX Linux PC with Command Line Interface 1 Open a terminal window 2 Create a new folder for the SmartStor Type mkdir SmartStor and press Enter 3 Mount the SmartStor Type mount 192 168 1 214 VOLUME1 PUBLIC SmartStor and press Enter Note that the IP address shown above is only an example The IP address you type in your terminal window will be different Finding the SmartStor s IP Address on page 20 Volume1 and Public refer to the default Volume and folder created during setup See page 16 If you created another volume or folder use their names 4 Change to the SmartStor directory Type cd SmartStor and press Enter You can now copy files to and from the folder on the SmartStor 5 When you are done with the SmartStor type cd umount SmartStor and press Enter 32 Chapter 3 Connecting to the SmartStor On the Linux PC with Graphic Desktop This procedure is for a RedHat Enterprise Linux 4 configuration If you run a different version of Linux you might have to adapt the procedure See your OS documentation 1 From the Applications menu choose Network Servers 2 In the Network window double click Windows Network 3 Double click the SmartStor NS4300 on the network a bd Windows Network mx File Edit View Places Help B B amp CONTRACTOR EAGLEHORN E WE
165. the Firefly plug in using PASM See Enabling and Disabling Plug ins on page 125 and Adding Application Plug ins on page 143 Installing and Configuring Apple iTunes After you have installed the Firefly plug in your system is ready to install and configure iTunes 1 Goto the Apple website and download iTunes 2 Install iTunes onto your PC 3 Be sure your SmartStor is running and connected to your network 4 Open the iTunes application The SmartStor s network name appears on the iTunes screen under Shared Chapter 3 Connecting to the SmartStor Click on the SmartStor to display the items stored there SmartStor LIBRARY V SHARED JI music Bi Movies EJ TY Shows Podcasts yy Radio STORE O iTunes Store ns4300n O voyager VPLAYLISTS Party Shuffle E 90 s Music E Music Videos E My Top Rated E Recently Added a Recently Played Top 25 Most Played mang Talk Shows On M Losfer Words Flash of the Blad Numb Encore Since U Been Gor Tears are Falling Our Love steal my sunshini In The End Lakini s Juice Cult of Personalit Wide Open Spaci Halo Theme Miolr Ghosts of Reach Heavy Price Paid Earth City Halo2 TheLast5p Halo3 E3 2007 Spotlight Feat Wi bleeding me Whiskey in the J Shake your tailfe You Get What Yc Savin Me If Everyone Care Too Bad Someday Photograph 55 SmartStor N
166. the System Status LED turns RED then goes dark If the System Status LED stays GREEN the SmartStor is locked up See Figure 8 177 SmartStor NS4300N Product Manual Figure 8 SmartStor front and back views Power Button System Status LED NN s3 B Power Connection J 2 Disconnect the power cable from the SmartStor 3 Wait 10 seconds then reconnect the power cable 4 Press the power button It takes about a minute to boot the SmartStor When fully booted e The System Status LED turns green e The buzzer beeps one time 5 Verify that the SmartStor now appears in SmartNAVI MSN window See Figure 7 1 N 8 Chapter 8 Troubleshooting Checking Your Email Inbox If you enabled Mail Alert in PASM the SmartStor will send you an email message when a problem arises Look for a message from root Figure 9 Email message from the SmartStor t DF g From Subject Received Size Notification from NS4300 EIBorracho Fri 1076 2006 7 12 PM A Brian Wu RE Controller Photos Fri 10 6 2006 7 01 PM 1KB A John Smith RE Controller Photos Fri 10 6 2006 6 47 PM SKB A David Chang RE launch material schedule Fri 10 6 2006 9 42 AM 20 KB A Khanh Nguyen ANNUAL MEETING ANNOUNCEMENT Fri 10 6 2006 8 31 AM 15 KB From root root ElBorracho workgroup zroot ElBorrat To Daniel Doornbos Subject Notification from N543
167. then restart the browser to access Status PASM LED 132 Chapter 6 PASM Viewing an External USB Drive or Memory Stick To view a USB drive or memory stick attached to the SmartStor 1 Inthe Tree click the beside the RAID 8 File System icon 2 Click the RAID Management icon The USB drive or memory stick appears as a USB External Disk 3 Click the File System Management icon The USB drive or memory stick appears as a Volume called USBDISK You do NOT create a RAID Volume or folders with the USB drive or memory stick as you would with the disk drives installed in the SmartStor enclosure With the USB drive or memory stick connected to the SmartStor create a network drive on your PC and choose the USB disk as the folder Then you can access the USB drive or memory stick from your PC See Chapter 3 Connecting to the SmartStor on page 27 for more information Formatting an External USB Drive or Memory Stick This option only appears when SmartStor does not recognize the file system on the USB drive or memory stick Caution When you format a USB drive or memory stick you delete all the data saved on it Back up any important data before you format To format a USB drive or memory stick 1 Attach the USB drive or memory stick to one of the USB ports on the back of the SmartStor In the Tree click the beside the RAID amp File System icon Click the File System Management icon On the File System Sta
168. ting Hj ELBORRACHO A Comment Promise USBPTRO1 2 USBPTRO1 Printer Model CANON Hj ANON B 0 CUP p 4 2 CANON BJC 240 CUPS 9 Inthe Printer Model popup menu choose the make of your printer 10 In the Model Name list choose the model of your printer 11 Click the Add button USBPTR01 is added to your printer list 48 Chapter 3 Connecting to the SmartStor eee Printer List D EB O X 0 Make Default Add Delete y ColorSync Show Info v 192 168 1 99 Stopped HP Color LaserJet 8500 KA G Daniel s Printing Press HP Laserjet 4 Plus v2013 111 KA g NJ Stopped HP Laserjet 4100 Series v 3010 107 wv G SCOB38D5 HP Laserjet 4 4M PostScript 600DPI 3 USBPTRO1 CANON BJC 250 CUPS Gimp Print v4 2 5 Connecting a USB Drive To connect a USB drive to the SmartStor attach the USB cable from your external drive to one of the USB connections on the back of the SmartStor If you have a USB memory stick attach it directly to one of the USB connections or use a USB cable whichever is more convenient USB Connections lh The USB drive or memory stick appears as a folder called usbdisk when you create your network drive See the instructions on the following page SmartStor supports USB drives and memory sticks formatted to FAT32 and Ext3 file formats If the SmartStor does recognize the USB drive or memory stick the usbdisk folder does not appear Se
169. tocol NTP 148 NIS domain 31 121 184 non ASCII characters in folder name 184 not enough free disk space error message 184 NTP synchronization view 148 O One Click Setup 17 One Touch Backup and protected folders 185 button 6 described 57 enable 58 enable disable 137 perform 62 USB disk 63 open Main Window 68 MSN Window 67 OS client supported 4 p parity RAID 156 159 partition and format 160 PASM access from Bonjour 24 109 access from SmartNAVI 22 69 107 add group 116 add group member 116 add plug ins 143 add spare drive 131 add user 114 buzzer enable disable 144 change administrator s pass word 114 change user s password 115 connecting to 20 105 create RAID Volume 130 date and time 147 DDNS 140 delete group 117 delete group member 116 delete RAID Volume 132 delete user 115 disk drives power down 146 email recipients 143 enable disable plug ins 125 event log view 141 folder services modify 126 folder add 126 folder delete 127 folder FTP sharing 127 folder Macintosh sharing 127 folder UNIX Linux sharing 128 folder Windows sharing 127 FTP access setup 123 SmartStor NS4300N Product Manual PASM cont group list 115 in browser 21 106 jumbo frames 139 language 111 locate SmartStor 150 logging in 23 25 58 106 107 110 logging out 111 Macintosh access setup 122 migrate RAID Volume 131 NAS replication 136 navigating the interface 111 network settings 138 One
170. trial Park Hsin Chu 30075 Taiwan R O C e Support On Line 86 10 8857 8015 Attn Technical Support 86 10 8857 8085 or 8095 Promise Technology China Beijing Room 1205 Tower C Webok Time Center No 17 South Zhong Guan Cun Street Hai Dian District Beijing 100081 China e Support On Line 86 21 6249 4627 Attn Technical Support 86 21 6249 4192 4193 or 4199 Promise Technology China Shanghai Room 508 Leader Tower 1189 West Wu Ding Road Jing An District Shanghai 200042 China 189 SmartStor NS4300N Product Manual Limited Warranty Promise Technology Inc Promise warrants that this product from the time of the delivery of the product to the original end user a all components except the power supply and fans for a period of three 3 years b the power supply and fans for a period of two 2 years c will conform to Promise s specifications d will be free from defects in material and workmanship under normal use and service This warranty a applies only to products which are new and in cartons on the date of purchase b is not transferable c is valid only when accompanied by a copy of the original purchase invoice d Is not valid on spare parts This warranty shall not apply to defects resulting from a improper or inadequate maintenance or unauthorized modification s performed by the end user b operation outside the environmental specifications for the produc
171. tus tab highlight the USB drive From the Format File System Type dropdown menu choose a file system FAT 32 Use for Windows Linux and Macintosh PCs and SmartStor Exi3 Use for UNIX and Linux PCs and SmartStor 6 Click the Format USB Disk button 7 Inthe confirmation box type yes then click the OK button akon Formatting requires several minutes depending on the size of your USB drive or memory stick 133 SmartStor NS4300N Product Manual Managing Backups This category includes the following topics e Viewing a List of Snapshot Backups page 134 e Setting up a Snapshot Backup page 134 Scheduling a Snapshot Backup page 135 e Recovering Snapshot Backups page 135 e Viewing the NAS Replication Schedule page 136 e Setting up NAS Replication page 136 Enabling One Touch Backup page 137 Viewing a List of Snapshot Backups To view the list of Snapshot backups 1 Inthe Tree click the beside the Backup icon 2 Click the Snapshot Backup icon The current list of Snapshots displays on the Information tab Setting up a Snapshot Backup Caution Setting up a Snapshot will delete all existing Snapshots To setup a Snapshot Backup 1 Inthe Tree click the beside the Backup icon 2 Click the Snapshot Backup icon 3 Click the Setup tab 4 From the Volume dropdown menu choose the RAID Volume you want to backup Next to Snapshot Status click the Enable option 6 Inth
172. twork settings Fon gt Go to the Main Window Click the NAS Management icon Click the Network Setting button Choose Automatic DHCP or Manual network settings If you chose Manual settings type entries for each of the following parameters in the fields provided e Computer NAS system Name e P Address e Subnet Mask e Gateway e Primary and Secondary DNS optional Click the OK button Click the Yes button in the Network Setup box Click the OK button in the Information box The Main Window closes and the MSN Window opens Click your system in the NAS List The Main Window reopens 93 SmartStor NS4300N Product Manual Locating the SmartStor This feature helps you to physically locate a NAS system To locate a SmartStor 1 Goto the MSN Window 2 Click the system in the NAS List that you want to locate q 3 Click the Locate NAS icon right On the NAS system you chose e The buzzer sounds three times Cf Jom e The Status LED blinks RED three times right DPA LED o Choosing a Default NAS System This feature sets the default NAS system SmartStor for the MSN window and SmartNAVI tray icon A default NAS activates several important functions including Opening a Share Folder e Performing an Immediate Backup e Starting the Advanced Storage Manager Enabling Event Notification If you do not choose a default NAS SmartNAVI sets the default NAS after you first log on
173. up to 256 groups To create a group DONA rons In the Tree click the beside the Users amp Groups icon Click the Group Management icon Click the Create tab Type a group name in the field provided Click the OK button In the confirmation box click the OK button Adding Members to a Group You must create a group before you can assign members to it See Creating a Group on page 116 To add members to a group FoN gt In the Tree click the beside the Users amp Groups icon Click the Group Management icon Click the Group Members tab From the dropdown menu choose a group to which you want to add members Highlight users in the Users column and click the gt gt button to move them to the Members column Click the OK button In the confirmation box click the OK button Removing Members from a Group ee In the Tree click the beside the Users amp Groups icon Click the Group Management icon Click the Group Members tab From the dropdown menu choose a group from which you want to remove members Highlight users in the Members column and click the lt lt button to move them to the Users column Click the OK button In the confirmation box click the OK button 116 Chapter 6 PASM Deleting a Group You must remove all members from the group before you can delete the group See Removing Members from a Group on page 116 To delete a group DO RAON gt In
174. versatile RAID level Recommended applications for RAID 5 e File and Application servers e WWW E mail and News servers e Intranet servers RAID 10 Advantages Disadvantages Implemented as a mirrored RAID Very high disk overhead uses only Volume whose segments are RAID O 50 of total capacity RAID Volumes High I O rates are achieved thanks to multiple stripe segments Recommended applications for RAID 10 e Imaging applications e Database servers e General fileserver Spare Drive A spare is a disk drive that has been designated to replace a failed disk drive in a RAID Volume In the event of the failure of a disk drive within a RAID 1 or three drive RAID 5 Volume the spare drive is activated as a member of the RAID Volume to replace a disk drive that has failed A spare drive cannot replace the failed drive in a RAID 0 Volume because of the way in which data is written to the disk drives under RAID 0 A spare drive is not available for a RAID 10 Volume because RAID 10 requires all four disk drives in the SmartStor enclosure However when you replace the failed disk drive the SmartStor will automatically rebuild the RAID Volume using the new disk drive 159 SmartStor NS4300N Product Manual You must designate a disk drive as a Spare By default and unassigned disk drive is Free Use PASM to designate the Free disk drive as a Spare See Maintaining a spare drive is a good pr
175. ws application tray or Macintosh Dock right The MSN Window opens BRDA asam 2 Click the NS4300N in the NAS list 3 Click the WWW icon to start the browswer and open PASM SmartNAVI in PROMISE SmartNAV _ ai Mac OS X Language English bd Q Ry NAS List 1 P ns4300n 172821 192 16 Your default browser starts and the PASM login screen displays 58 Chapter 4 One Touch Backup 4 Advanced UserName admin Password esses 2006 Promise Technology Inc All rights reserved Type admin in both the User Name and Password fields then click the Login button The user name and password are case sensitive In the Tree click the beside the Backup icon then click the Easy Backup icon On the One Touch Backup tab click the Enable button for One Touch Backup Services then click the OK button 59 SmartStor NS4300N Product Manual Creating a Backup Schedule For each folder you want to backup you must create a backup schedule To create a Backup Schedule in SmartNAVI SmartNAVI in 1 Double click the SmartNAVI icon in the Windows Windows application tray or Macintosh Dock right The MSN Window opens SRDA 3 5 em 2 Double click the NS4300N in the NAS list IKAN agi Language Engish SmartNAVI in Mac OS X G NAS List 1 i EE Naa 168 1 1 ELWA 3 Click the SmartSYNC icon 4 Click the Backup Schedule NAS button 60 Chapter 4 One Touch Ba
176. you leave the buzzer enabled 144 Chapter 6 PASM To disable the buzzer PN 5 In the Tree click the beside the Management icon Click the Buzzer icon Click the Disable option button Click the OK button In the confirmation box click the OK button Click the Enable option button then click the OK button to enable the buzzer then click the OK button in the confirmation box Viewing UPS Status If you have an APC Uninterruptable Power Supply UPS attached to the SmartStor you can check its status in PASM To view UPS status 1 2 In the Tree click the beside the Management icon Click the APC UPS icon The Information tab displays the status of the UPS If there is no UPS connected or recognized the Status field reports NO UPS Setting up a UPS This feature enables you to tell the SmartStor how long to run on UPS battery power and when to shutdown after a power failure To set up a UPS 1 ar on Attach the APC UPS to one of the SmartStor s USB ports In the Tree click the beside the Management icon Click the APC UPS icon Click the Setup tab Click the option button beside the shutdown option you want e Disable Run until the UPS battery is depleted e Run until the UPS battery reaches a certain percentage e Run on the UPS battery for certain period of time If you chose battery percentage type a percentage amount in the field If you chose running time t
177. ype the number of minutes into the Mins field Click the OK button In the confirmation box click the OK button 145 SmartStor NS4300N Product Manual Setting up System Standby This feature enables the SmartStor to shut down the disk drives in order to save power You choose the interval of inactivity on the SmartStor after which the drives are powered down System standby is disabled by default To set up System Standby 1 2 3 In the Tree click the beside the Management icon Click the Power Options icon From the dropdown menu on the System Standby tab choose the time interval you want Click the option button beside the shutdown option you want e After 3 minutes Minumum e After X minutes or hours e After 5 hours Maximum e Never Disabled Click the OK button In the confirmation box click the OK button When the SmartStor is on standby the Disk Status and Disk Activity LEDs go dark The System Status LED remains green The Ethernet Activity LED continues to blink green in response to network activity Disk Status mh LED Disk Activity LED System Status a LED oo N Ethernet Activity LED 146 Chapter 6 PASM Managing the System This category includes the following topics Setting System Date and Time page 147 Adjusting for Daylight Saving Time page 147 Running the Network Time Protocol page 148 Viewing the Results of NTP Synchronizat

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