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ESI WebEOC 7.0 User Manual

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1. 08000 680060 internet 100 Figure 4 1 WebEOC control panel Log Off Button If you are not logged in to the correct position or you need to exit WebEOC to start a new ses sion click the Log Off button This will bring you back to the Login screen WebEOC 7 User Manual 4 3 Control Panel Overview Navigating the Control Panel Control Panel Features Based on the permissions granted to you by the WebEOC administrator the control panel will have various sections available The following control panel displays certain sections Boards Menus Tools Plug ins Links that reflect permissions granted to a WebEOC user for demon stration purposes not all control panel configurations will be the same Note Each section may be collapsed or expanded by clicking the section s heading For exam ple in the following figure the Plug ins section is collapsed yet still remains available To expand a section click the section s heading again WebEOC Administrator as All Log off Sample Incident Boards Position Log B Mission Task GG Press Release GG Shelters GG Situation Reports GG Menus Access to the Admin Manager Popular Applications Tools a Admin Gi Chat 5 Checklists 5 Contacts Gi Messages B Plugins Links ae Google Section Heading Figure 4 2 Control panel collapsed section and admin manager For those users who have ad
2. Second Server Report As WebEOC Administrator Originating User B Wellington Originating Position EOC Director Date Time 02 09 2008 19 49 09 Event Type Flood o Subject School Bus Trapped Description Children on board Priority High he Figure 5 34 Update Record 1 window 6 Click Save to post the changes and update the entry Sort Window Status Boards Adding and Updating Entries The Sort window allows you to order the entries currently displayed in a status board accord ing to selected parameters as illustrated below Env Sorta Fiter _ Sorting O Ascending Descending Paging Show 25 records at a time Ls lt lt lt lt lt Page 1 E Figure 5 35 Sorting window example WebEOC User Manual 5 35 Status Boards Adding and Updating Entries 5 36 The default Sort criteria is descending entry date and Paging is set to twenty five 25 entries per page You may reorder status board entries based on a single status board field in ascending or descending alphabetical or numerical order In the Paging section the number of entries displayed at a time per page can also be set by selecting 1 10 50 or All from the drop down list or remain at the default setting of 25 When set to a numeric value the navigation buttons Returns to First Page Previous Page and Next Page at the bottom
3. e Click the Override Server Default Time Zone checkbox Highlight the appropriate time zone in the drop down menu e Select the Use Daylight Saving Time checkbox if applicable 2 Click Save to save the edited information or click Cancel to abort the operation 3 Logout and then log back in to WebEOC in order to apply the new time zone settings to your login session WebEOC 7 User Manual 4 7 Control Panel Overview Navigating the Control Panel Incident Name The name of the incident or master view in which you are participating appears at the center of the top portion of the control panel If the incident name does not match the name of the incident you should be logged in to log off and log back in to WebEOC and select the correct incident from the Incident drop down menu on the Login Page WebEOC 7 0 Ee i Myah Lawson as Finance Section Chief Incident Name or Master View G Close Input View Boards Position Log Task Tracker Working Sitrep Select Input View Task Tracker Ops Microsoft Internet Explorer provided by ESi DOR http 206 74 58 50 eoc7 boards board aspx ops truespermlevel 2etableid Stviewid 338display viewid 3 _ vi Save Spell Check Cancel Retrieve Record Originating Agency Myah Lawson Originator Myah Lawson Inititial Date Time 1 29 2008 10 29 20 Assigned To Status Select Priority Se Description
4. Using Scroller 1 To access scroller click the Scroller link on the Control Panel The Scroller window will display Back Pause Forward WebEOC ja Scroller JM Position Log Hostage Situation Date Time 2007 10 03T16 21 19 Description First responders onscene WebEOC 7 0 Scroller m gt gt Significant Events Hostage Situation Date time 2007 10 03T16 37 13 Crisis negotiator has established contact with hostage Description isker Figure 14 1 Scroller window You may perform the following actions Back The Back button lt lt returns you to the previous board This action automat ically pauses the scroller and changes the Pause button to a Play button To reinstate the scroll feature simply click the Play button e Pause Play Allows the user to either stop i e freeze the scrolling action so that a specific board s data may be reviewed in more detail or restart the play feature Forward The Forward button gt gt manually advances to the next board in succes sion This action automatically pauses the scroller and changes the Pause button to a Play button 14 2 WebEOC User Manual Chapter 15 Map Tac About MapTac MapTac was created to replace or augment static paper based maps and magnetic light boards common in many EOCs A unique tool in WebEOC MapTac allows an authorized users to access a static map dispersion model digital photo etc from any map GIS sour
5. Spell Check Send I Cancel Additional Addresses mmckinney esi911 com Separate with commas Figure 10 4 Generate e mail Box Checked 4 To spell check an e mail click the Spell Check button 5 Click Send to send the message After you send your message you will automatically return to your inbox OR Click Cancel to cancel the message and return to the Inbox WebEOC User Manual 10 5 Messages Composing and Sending a Message 6 The recipients of your e mail will receive a pop up notification at the bottom of their WebEOC control panel notifying them of the new message DILUALIVIT Re PUILs w Plugins CAP File Library MapTac NWS Weather Alerts Remote Boards Scroller 00000A You have received a new message Figure 10 5 New message pop up notification 10 6 WebEOC User Manual Messages Viewing Messages Viewing Messages If you have a new message the Message link in the WebEOC control panel will turn Bold and red You will also receive a pop up notification at the bottom of your WebEOC control panel notifying you of the new message To view a message 1 Click the Messages link on the Control Panel The Messages window will open and display the Inbox Messages Sent Items ved Deleted Items inistrator Request for Information Normal 2007 10 01 17 08 40 b WebEOC Administrator FW Employee call out list Normal 2007 10 01 17 04 37 lib WebEOC Administrator On call Rep Normal 2007 1
6. x gt Ka V r Oege Acres g faa Eziericy Feorlar all Mapu Es Me CHE Nel R100 a Click on the Line Shape drawing tool b Click on the map to start the line c Drawthe line with the mouse Click again to finish the line Figure 15 11 Line Shape WebEOC User Manual at x awa Y pa _Prvokhaven Estates 2 p MY 4 ys ae PeR N E Fi Hunters Gen Woe ee LAS Chukker Cresk f are Jalatha F 15 11 MapTac Resizing a Shape 8 To collapse i e hide the shapes palette click on the Shapes tab 9 Note WebEOC users that have read only permissions to a map will not be able to add shapes to a map Resizing a Shape Shapes can be resized by clicking the outline around the shape when selected and dragging the mouse 15 12 WebEOC User Manual MapTac Deleting a Shape Deleting a Shape There are two ways to delete a shape Method 1 1 Right click on the shape A delete confirmation dialog will display Windows Internet Explorer x P Delete this item Figure 15 12 2 Click OK to delete the shape or click Cancel to abort the operation Method 2 1 Click the Delete Shape icon in the Shapes palette 2 Click on the shape A delete confirmation dialog will display Windows Internet Explorer x YD Delete this item Figure 15 13 3 Click OK to delete the shape WebEOC User Manual 15 13 MapTac Adding a Label to a Marke
7. All messages sent or received by the user are seen regardless of the incident the user is logged in to When an incident is archived all messages by users logged in to the incident are archived and removed from Messages The following topics are covered in this chapter Accessing Messages Messages Window Sorting Messages Composing and Sending a Message Viewing Messages Fowarding and Replying to Messages Printing a Message Deleting a Message New Message Notification WebEOC User Manual 10 1 Messages Accessing Messages Accessing Messages To access messages click the Messages link on the Control Panel The Messages window will display WIESE Tel Sent Items inistrator Request for Information Normal 2007 10 01 17 08 40 Deleted Items ib WebEOC Administrator FW Employee call out list Normal 2007 10 01 17 04 37 lip WebEOc Administrator On call Rep Normal 2007 10 01 17 02 43 ib Figure 10 1 Messages Window As is typical of standard e mail systems e g Microsoft Outlook unread messages appear in bold text Messages that have been read appear in regular text Messages Window The Messages window features the following e Mailbox When the Messages link is selected from the Control Panel the Inbox window displays by default A drop down list in the upper left corner of the window allows users to select Inbox Sent Items or Deleted Items Selecting any one of these options wi
8. Attachment Browse Date Time Required Location Needed Quantity Size Detail Contact Notes Time Assigned 1 29 2008 10 29 20 Time Due 1 29 2008 10 29 20 Time Completed Internet Figure 4 6 Input View 4 8 WebEOC 7 User Manual Control Panel Overview Navigating the Control Panel Boards To display a Board s Input View click the blue plus icon next to the board to which you wish to add information To close the Input View click the X in the corner of the browser window or click the x adjacent to the board name on the control panel To open a Board s Display View click on the name of the board you want to open To close the Display View click the X in the corner of the browser window or click the x adjacent to the board name on the control panel WebEOC 7 0 E Myah Lawson as Finance Section Chief Log Off Sample Incident Boards Position Log B Task Tracker Display View Working S aa Mission Task 8G Press Release GG Shelters Task Tracker WebEOC Assigned To 01 30 2008 Electronic All 00 52 Administrator 01 29 2008 Wn 10 51 53 29 2008 10 51 53 lt lt JPage1 Disable Refresh Figure 4 7 Display view of Mission Task window e Once new data is posted the font color of the board name on the control panel will change black to a bold red Once t
9. CAP Messages Sending a CAP message 13 4 The Post CAP Message window will display Figure 13 4 Post CAP Message Sender Message Type Ack v Address to MD City of Annapolis OEM IMD City of Baltimore IMD Frederick County OEM Categories Env Fire Geo Health Infra Met Event Severity Extreme v Headline Description Instructions Post CAP Message window Status Scope MD Howard County Government Public MD Maryland Emergency Management Agency Other Rescue Safety Security Transport CBRNE Urgency Certainty 3 Bydefault the Scope dropdown list defaults to Private and available COGs are listed in the Address to section of the screen If the message is to be distributed system wide then WebEOC User Manual Common Alerting Protocol CAP Messages Sending a CAP message change the Scope dropdown list to Public This action removes the list of available COGs Post CAP Message Sender Message Type Ack Categories Figure 13 5 CAP Message set to Public Env Fire Geo Health Infra Met v Status Scope Other Rescue Safety Security Transport CBRNE Actual Public 4 Fill out the message fields See the CAP specification for field description
10. The Edit Contact window will display Edit Contact Name and Information Last Cook First Jim Middle C Agency ESi Acquisition Inc Title President Department ESi University 421 S Galleria Address Address J Address J a City Atlanta State Georgla Zip Code 39701 Email 1 jcook esi911 com Email 2 Email 3 E ESi University Notes Phone Numbers Business 1 863 666 7651 Business 2 Home Pager 723 876 3400 Fax Other Service Carrier Business Cell 706 831 8744 Personal 7 Satellite E Cell Phone Access Level Hide from restricted users Do not hide from restricted users Figure 8 5 Edit Contact window 3 Enter or modify the following information as applicable e Name last first and middle name e Agency the agency name title and department this contact person represents e Address multiple address blocks to hold detailed information are available e City State or province Zip Code specific locale information e e mail e mail addresses for this contact Notes useful information about this contact 8 6 WebEOC User Manual Contacts Adding and Editing a Contact Phone Numbers phone numbers e g business pager cell etc for this contact e Access level Click the appropriate radio button Hide from restricted users If selected this contact will n
11. Windows and Internet Explorer are registered trademarks of Microsoft Corporation Mozilla and Firefox are registered trademarks of Mozilla Foundation All other trademarks are the property of their respective companies 2002 2008 ESi Acquisition Inc All rights reserved No part of this publication may be reproduced stored in a retrieval system or transmitted in any form or by any means mechanical photocopying recording or otherwise without the prior written permission of ESi Acquisition Inc While every precaution has been taken in the preparation of this document ESi assumes no responsibility for errors or omissions Neither is any liability assumed for damages resulting from the use of the information contained herein Printed in USA Revision history 7 0 Revision 0 February 22 2008 Contents Chapter 1 Introduction Purpose Intended Audience Overview Final Remarks About This Manual Documentation Conventions Related Documentation Chapter 2 WebEOC Self Registration Introduction Completing WebEOC Self registration Chapter 3 Logging in to WebEOC Introduction Logging in to WebEOC Retrieving Misplaced Login Credentials Forgotten Password Logging Off Chapter 4 Control Panel Overview Introduction Navigating the Control Panel Username and Position Log Off Button Control Panel Features Editing user information WebEOC User Manual 1 1 11 1 1 1 2 1 5 1 6 1 7 1 8 2 1 N
12. in quotation See Chapter 8 Other Signs of Trouble Command line commands All lowercase savesrdb command Commands on buttons Bold capitalization fol Click Close in the Dialog Proper lows interface ties dialog box Device names All uppercase LPT1 COM1 Dialog box titles Title capitalization fol Click Close in the Dialog Proper lows the convention of ties dialog box the dialog box File names Bold capitalization fol SM386 exe lows product standard File type extensions All lowercase bat exe Folders and directories Capitalization follows WebEOC Server product standard Icon names Capitalization follows Double click the WebEOC icon product standard Key names key combina Initial capitalization Ctrl Tab tions and key sequences Ctrl Alt Delete Shift F7 Menu names Title caps File menu WebEOC User Manual 1 7 Introduction Related Documentation Related Documentation 1 8 Table 1 1 Documentation Conventions Item Convention Example New terms or emphasis Italics One module acts as a hot standby Programs and applications Title capitalization Microsoft Windows NT User Input Usually lowercase copy a SM386 exe unless case sensitive or c to match standard capi talization conventions Windows named Title caps Multiple Tab window Windows unnamed All lowercase document window The following documents describe various aspects of the W
13. 1 3 1 3 2 3 8 3 10 4 1 4 1 4 3 4 3 4 3 4 4 4 5 Incident Name Boards Plug ins and Tools Pop up alerts Links Menus Tips Chapter 5 Status Boards About Status Boards WebEOC Status Boards Significant Events Infrastructure Mission Task Resources Position Log Press Release Situation Reports SITREPs ICS and ESF Road Closures Shelters FEMA ICS ESF Forms FEMA Forms ICS Forms Status Boards General Navigation Board Refresh Viewing and Updating Entries Spell Check Board Attachments E mail Data Linking Dual Commit Remote Boards Board Operations Window Overview Adding and Updating Entries Data Entry Window Adding a New Entry Retrieve Record 4 8 4 9 4 10 4 10 4 10 4 12 4 12 5 1 5 1 5 3 5 3 5 4 5 5 5 6 5 8 5 10 5 10 5 11 5 12 5 14 5 14 5 16 5 18 5 18 5 19 5 19 5 19 5 20 5 23 5 24 5 24 5 24 5 26 5 29 5 29 5 30 5 31 WebEOC User Manual Sort Window Filter Window Chapter 6 Reports About Reports Accessing Displaying and Printing a Report Chapter 7 Chat About Chat Creating a Chat Room Using Chat Deleting a Chat Room Chapter 8 Contacts About Contacts Permissions Sorting Contacts 8 2 Viewing Contact Information Adding and Editing a Contact Searching and Printing Contacts Importing Contacts Exporting Contacts Deleting a Contact Chapter 9 Checklists About Checklists Accessing displaying and viewing checklists Setting statuses
14. About CAP The Common Alerting Protocol CAP Messages Plug In is a simple flexible data interchange format for collecting and distributing all hazard safety notifications and emergency warnings over information networks and public alerting systems CAP messages are managed similar to an e mail client program such as Microsoft Outlook CAP messages are stored in one of three folders the Inbox Sent Items and Trash In order to send and receive CAP messages your agency must be registered with the Disaster Management Interoperability Service DMIS CAP service as a Collaborative Operations Group COG and the DMIS service must be available If you are unable to send or receive CAP messages advise the WebEOC administrator and request verification that CAP is properly configured and that the DMIS service is running The following topics are covered in this chapter e Accessing and viewing CAP alerts Sending a CAP message e Emptying the CAP Trash folder WebEOC User Manual 13 1 Common Alerting Protocol CAP Messages Accessing and Viewing CAP Messages Accessing and Viewing CAP Messages Note In order to view send and receive CAP messages your agency must be registered with the Disaster Management Interoperability Service DMIS CAP service as a Collaborative Operations Group COG and the DMIS service must be available If the DMIS service is unavailable or the connection is unusually slow you will receive a timeout message
15. Contacts window 5 Inthe File Download Display click Save browse to the directory where the contacts file will be saved and click Save OR Click Cancel to return to the Export Contacts window 8 12 WebEOC User Manual Contacts Exporting Contacts 6 After the export is complete open the file and verify that the export operation is success ful 7 Click Cancel to exit the Export Contacts window and return to the Contacts window WebEOC User Manual 8 13 Contacts Deleting a Contact Deleting a Contact To delete a contact perform the following steps Note A user with no administrative privileges can only delete the contacts that he she have added 1 Click the Contacts link on the Control Panel The Contacts window will display Import Export Search Cook Jim ESi Acquisition Inc 863 666 7651 ib Gorta John ESi i3 Mason Samual Fire Department 706 831 1789 B Morgan Johnathan ESi iS Smith Joanna EPA Region 706 831 1789 ib Figure 8 12 Contacts window 2 Click the Delete trashcan icon adjacent to the Contact to be deleted The Delete confirmation dialog will display The page at http 206 74 58 36 says D Delete Cook Jim Cancel Figure 8 13 Delete confirmation dialog 3 Click OK to delete the contact OR Click Cancel to abort the operation 8 14 WebEOC User Manual Chapter 9 Checklists About Checklists WebEOC enables an organization to automate
16. Note Board attachment s will be maintained when an entry containing an attachment is data linked from one status board to another however attachments cannot be dual committed or used with board e mails and control panel notifications To add an attachment to an entry perform the following in the Data Entry window e Click the Browse button e Navigate to the location of the file to be attached WebEOC User Manual 5 21 Status Boards Status Boards General aani Sot Filter Save l Spell Check Cancel Retrieve Record Report As WebEOC Administrator Originator EOC Director Status Assigned Assigned To EOC Director v Description Attachment Choose file Browse Look in Y bkennedy J e Ee Select Browse to navigate to file s 4 31 Floppy A E gt Local Disk C My Recent BCD Drive D Documents DVD RW Drive E Gift bkennedy on esi fileserv P Desktop My Documents 43 bkennedy D My Network File name Places Files of type Figure 5 16 Select File Attachment pd All Files bd Cancel e Click Open The URL for the file is inserted to field e Highlight the desired file in the Choose File dialog e Click Save 5 22 WebEOC User Manual Status Boards Status Boards General Each attachment is associated with the board entry and can be downloaded or viewed directly from the
17. Users cannot login to an active single user account without logging out the other user If this occurs you will be prompted whether or not to log off the other user WebEOC 7 0 Login This user is already logged in Log user off Figure 3 4 Log Off User configuration dialog If you click OK the other user will be involuntarily logged off and will receive a pop up advisory on their Control Panel Once involuntarily logged off by an administrator or another user the logged off user should exit the system by clicking the Log Out button on the control panel and contact their WebEOC administrator for assistance in trouble shooting the problem MapTac B NWS Weather Alerts B Links You have been logged off by another user Figure 3 5 Log Off pop up advisory 9 After you have successfully entered your username and password you will then be prompted to select your Position and the Incident you wish to login to WebEOC 7 0 Login Position all x Incident Sample Incident v Register for a Position Figure 3 6 Login window Select Position and Incident Your position is the specific job you will be filling in the EOC 3 4 WebEOC User Manual Logging in to WebEOC Logging in to WebEOC The term incident refers to the specific event that the EOC is responding to The Position and Incident drop down lists will be filtered to list only those to which you have been granted access th
18. WebEOC Because WebEOC uses Microsoft SQL Server 2000 for the database customers have the option of using Access Crystal or other tools to generate reports MapTac is a unique tool in WebEOC that allows an authorized user to publish a map dis persion model digital photo etc from any map Geographic Information System GIS source or digital camera Users can place markers shapes and labels on the map from MapTac s palette and using their web browser share the tactical map with authorized users instantly MapTac is not a mapping system It is a way to lay out a tactical scene on a map or digital photo and perform a virtual briefing Calendar The Calendar plug in is included as part of WebEOC 7 With Calendar users can track drill and exercise schedules training sessions meetings etc through WebEOC Cal endar appointments can be sent to WebEOC users and e mail accounts and distribution lists external to WebEOC Exercise objectives testing functions scenario information and the target audience can be identified and included in the Calendar invitation Instructions in the use of Calendar can be found separately in the WebEOC Calendar User Guide WebEOC s Simulator allows a trainer or drill controller to build edit and control delivery of scenario data to WebEOC boards in real time The controller interface has controls for play pause stop etc The tool enables organizations to perform virtual tabletops and WebEOC User M
19. as illus trated below If you are unable to send or receive CAP messages advise the WebEOC adminis trator and request verification that the DMIS service is running CAP Message List Could not access DM Open Servlet The operation has timed out Figure 13 1 Timeout advisory To access and view CAP messages perform the following steps 1 Click the CAP link on the Control Panel The CAP Message List window will display CAP Message List Folder ee GetM Sent Items lst Message Trash Figure 13 2 CAP Message List window 2 By default the Inbox list displays It contains all CAP messages that a WebEOC user has received Unread messages are displayed in bold 13 2 WebEOC User Manual Common Alerting Protocol CAP Messages Sending a CAP message Clicking on a message will display the message detail in a new window Clicking on the trash can icon will move the message to the Trash folder 3 Click on the message to view The message will be displayed in the CAP Message Detail window 4 Click Return to List to return to the Cap Message List Sending a CAP message To send a CAP message perform the following steps 1 Click the CAP link on the Control Panel The CAP Message List window will display CAP Message List Polder bor GetM Sentltems stMessage Trash Figure 13 3 CAP Message List window 2 Click the Send Message button WebEOC User Manual 13 3 Common Alerting Protocol
20. collecting and distrib uting all hazard safety notifications and emergency warnings over information networks and public alerting systems ESi s WebEOC was one of the first web based CIMS systems developed for emergency man agement WebEOC contains a set of default status boards that enable any agency to begin using WebEOC almost immediately Within the context of WebEOC a status board is an elec tronic display that provides the ability to generate post transmit and share information in real time among other WebEOC users WebEOC status boards are the equivalent to the chronological or topical paper based boards that for years dominated every EOC and com mand center around the country Chapter 5 outlines the set of status boards that come with WebEOC An agency can use any or all of these boards as is or build an unlimited number of status boards and forms tailored to local requirements Following login users access WebEOC through the WebEOC control panel hereinafter referred to as control panel The control panel is an intuitive user interface to status boards Chat Checklists Contacts Messages File Library Calendar MapTac and the various boards WebEOC User Manual Introduction Overview forms and links to other systems or files Permissions established during setup by WebEOC administrators determine which of these items are available to each user In addition to the suite of default status boards customers
21. dragging the mouse WebEOC User Manual 15 7 MapTac Deleting a Marker Deleting a Marker To delete a marker perform the following steps 1 Right click on the marker A delete confirmation dialog will display Windows Internet Explorer x j Delete this item Figure 15 7 Delete confirmation dialog 2 Click OK to delete the marker or click Cancel to return to the map without deleting the marker 15 8 WebEOC User Manual MapTac Placing a Shape on a Map Placing a Shape on a Map To place a shape on a map perform the following steps 1 Click the Shapes tab to display the shape palette eC A 7 x Figure 15 8 Shapes palette 2 Click on the desired shape button ellipse polygon or line from the shape palette 3 Select the shape color from the shapes color selection list To draw an ellipse a Click on the ellipse drawing tool b Click on the map at the center point for the ellipse Then move the mouse to draw WebEOC User Manual 15 9 MapTac Placing a Shape on a Map 5 Click the left mouse button when finished drawing MapTac Microsoft Internet Explorer provided by ESi DER http 206 74 58 109 e0c7 plugins maptac display aspx function list amp permlevel 1 amp pluginid 10 amp abel MapTac v ap ar eee ND a Aiken SC Clear Map Shape R Z x ea es 4 gricultural fb cl e oe al a Civil Disturbance Criminal Occurrences Educatio
22. for steps Adding viewing and editing remarks WebEOC User Manual 5 34 5 35 7 1 7 2 7 3 7 5 e0 1 as 90 ee P TP ogy BSouuw 9 6 Chapter 10 Messages About Messages Accessing Messages Messages Window Sorting Messages Composing and Sending a Message Viewing Messages Forwarding and Replying to Messages Printing a Message Deleting a Message Chapter 11 File Library About File Library Accessing File Library Adding and Editing a File Viewing a File Deleting a File Chapter 12 National Weather Service NWS Alerts About NWS 12 1 Accessing and Viewing NWS Alerts Chapter 13 Common Alerting Protocol CAP Messages About CAP Accessing and Viewing CAP Messages Sending a CAP message Emptying the CAP Trash Folder WebEOC User Manual Chapter 14 Scroller About Scroller Using Scroller Chapter 15 MapTac About MapTac MapTac Components Viewing and Printing a Map Placing Markers on a Map Moving Markers Resizing a Marker Deleting a Marker Placing a Shape on a Map Resizing a Shape Deleting a Shape Adding a Label to a Marker Clearing a Label on a Marker Clearing All Shapes Markers and Labels from a Map Chapter 16 Pocket PC Support About Pocket PC Support Utilizing WebEOC on a Pocket PC Status Boards Messages Contacts Checklists Plug ins WebEOC User Manual 14 1 14 1 14 2 15 1 15 1 15 3 15 5 15 6 15 7 15 7 15 7 15 10 15 10 15 11 15 13 15 1
23. have access to a host of plug ins Chat As the name implies agencies can implement Chat Rooms within WebEOC provid ing users with an informal method of communication Contacts provide the ability to maintain and display contact information for people and agencies inside and outside your EOC In many CIMS packages e mail is used to communicate incident information between responders In WebEOC incident information is transmitted via status boards making the information universally available to all authorized users simultaneously WebEOC does have a Messaging plug in that allows users to communicate between each other via an internal messaging link unique to WebEOC Users can send messages to any e mail server or e mail addressable device such as cell phones or pagers WebEOC s Checklist module allows for the input of individual checklists Steps can be identified as a main numbered step or sub step that can be easily ordered and reordered using arrow buttons Steps and sub steps can be statused as Complete Open in prog ress Previously Accomplished or Not Applicable alternatively users can just mark a checklist step Complete When running a checklist remarks can be added to a step and displayed or hidden as desired With WebEOC Reporter preformatted or custom reports based on individual status boards can be generated They can also generate a comprehensive incident report consist ing of any or all status boards in an agency s
24. is made to a specific entry only the last update appears in the status board The original data although not shown is still resident within the database and can be viewed by running a report You may or may not have appropriate permissions to run a report and may require assistance from an administrator Authorized users can update entries in two ways Option 1 Click the Data ID entry on the sta tus board or Option 2 Use the Data ID for the entry Option 1 Click the Data ID or Entry on the status board 1 Click on the applicable Data ID or board entry where data is displayed Note The cursor will change to a hand when passed over the entry Flood Significant Events Data ID Children on board B Wellington EOC Director 02 09 2008 19 49 09 Flood School Bus Trapped High Figure 5 29 Board entry 5 32 WebEOC User Manual Status Boards Adding and Updating Entries 2 The Update Record window appears and displays the information for that entry a Update Record1 Save Spell Check Dual Commit Cancel Second Server Report As Originating User Originating Position Date Time Event Type Subject Description WebEOC Administrator 02 09 2008 19 49 09 Priority B Wellington EOC Director Flood y School Bus Trapped Children on board Figure 5 30 Update Record 1 window 3 Modify the information in the Upda
25. labeled Remote Boards Using Remote boards is a special capability in WebEOC that allows a user on one instance of WebEOC to access a board that is hosted on a different WebEOC system such as a neighboring county s WebEOC The use of remote boards allows all WebEOC instances to view the same set of data from the same board Everyone has all the information available to them and a common operational picture is maintained On the Control Panel remote boards are grouped together under a single link called Remote Boards in the Plug ins section of the control panel When the Remote Boards link is clicked a menu containing a list of remote boards to which the user has access opens Remote boards are used in the same way as any other board residing on a user s WebEOC Con trol Panel users can add update view sort and filter data as determined by the permissions allowed at the board owner and local server levels provided that the WebEOC system host ing the board is accessible It is important to note that remote boards differ from local boards in that remote board dis plays do not refresh automatically but instead refresh on a timed interval which can take up WebEOC User Manual 5 25 Status Boards Status Boards General to 60 seconds to execute Users who are logged directly in to the owner server and viewing the same status board will see automatic refreshes ebt 8 0 WebEOC Administrator as EOC Director Sampl
26. like to print out all the records remember to set the Paging parameter in the Sort function of the Board Ops window to All fora comprehensive print out WebEOC User Manual 6 3 Reports Accessing Displaying and Printing a Report 6 4 WebEOC User Manual Chapter 7 Chat About Chat The Chat plug in allows WebEOC users to create chat rooms and conduct online text conversa tions in real time User permissions can be granted to edit chat rooms create and delete or can be limited to just participating send text messages in existing chat rooms A chat room can be password protected by the chat room creator or WebEOC Administrator The following topics are covered in this chapter e Creating a Chat Room Using Chat Deleting a Chat Room WebEOC User Manual 7 1 Chat Creating a Chat Room Creating a Chat Room 1 To access Chat click the Chat link on the Control Panel The Chat Room List window will display Chat Room List Add Chat Room Administrative Support Control Cell 3 Video Display Operator FrP Figure 7 1 Chat Room List window 2 Click the Add Chat Room button The Edit Chat Room window will display Edit Chat Room Operations Select Director Controller Finance Finance Section Chief Logistics Section Chief Groups Planning LJ Planning Section Chief Section Chiefs Shelter Management SITREP y E Operations Operat
27. manage bookmarks WebEOC User Manual WebEOC Self Registration Completing WebEOC Self registration 4 The WebEOC Login window will display WebEOC 7 0 Login Ti User Password New User Click here to create an account Forgot Username Password Figure 2 1 WebEOC Login window 5 Click on the New User Click here to create an account link The Create an Account window will display WebEOC 7 0 Login _ Create Account Please enter the position name and access code provided by your WebEOC Administrator Position Name Position Access Code OK Cancel Figure 2 2 Create Account window 6 Enter your Position Name and Position Access Code as provided by the WebEOC admin istrator Note the Position Access Code is case sensitive As you enter the Position Access Code it will display as a series of dots 7 Click OK to proceed to the Create Account details window or click Cancel to return to the WebEOC User Manual 2 3 WebEOC Self Registration Completing WebEOC Self registration main login window and abort the operation Create Account i User Name Myah Lawson Password esccee Confirm Password escseee Primary Email myiaw esi911 com Secondary Email Add Override Server Default Time Zone Time Zone Use Daylight Saving Save Cancel Figure 2 3 Create Account details window 8 Complete
28. of 1 C Disable Refresh Figure 5 3 Mission Task status board 5 6 WebEOC User Manual Resources The Resources status board allows agencies to track Type of resource e Agency owner e Info URL e Source vendor e Quantity available e Quantity committed e Location e Cost Unit Rate e Contact information e Last modified e Description and image Time of commitment Deployment information e Deployed location and quantity e Description e Complete status e Date time of deployment WebEOC User Manual Status Boards WebEOC Status Boards 5 7 Status Boards WebEOC Status Boards Users can maintain manage and assign current inventory or available resources These resources can be easily created modified or deleted on the fly on e Spel Geck Report As WebEOC Administrator Type Bottled Water Quantity 500 Rate 2 Info URL None available Agency Agua Magic Street 699 Broad St City Augusta Zip State Ga Code 30901 Contact Info District Manager Dyral Fox Sample Incident Resources Source Street State B H Bottled Agua k r Contact info Water Magic SPting 500 o 0 0000 Deploy 0 0000 Description Sample Incident Resources Type Bottled Water Quantity 500 Rate 0 2000 Information None available Agency Agua Magic Street 699 Broad St City Augusta State Ga Zip
29. of the status board can be used to page through board entries To sort a status board perform the following steps Note A board may be filtered first and then sorted if desired 1 Select the Field you wish to sort on from the drop down list 2 Select either the Ascending low to high early to late alphabetical order or Descending high to low late to early reverse alphabetical radio button 3 Click Apply To clear the sort order click Reset The sort criteria reverts to descending entry date order Filter Window A board can be filtered to display only those entries that meet specific criteria The graphic below illustrates an example of the Filter window Cen Sor ior Clear Entered By o y Position CU Originating User Originating Position Date Time Event Type Subject Description Priority Figure 5 36 Filter window example WebEOC User Manual Status Boards Adding and Updating Entries Any combination of criteria can be used to define the filter The more criteria specified the fewer entries that will be displayed To filter a status board perform the following steps 1 Enter or select a value for each field to be used in the query 2 Click Apply Entries meeting the criteria are displayed on the status board and can be sorted and or fil tered again When a board display is filtered a Filter Applied indicator appears in the upper right cor ner
30. of the window Filter Applied Significant Event ignificant Events Filter Applied Indicator 02 11 2008 11 08 46 Children on board B Wellington EOC Director 02 09 2008 19 49 09 Flood School Bus Trapped lt lt Page 1 of 1 Disable Refresh Figure 5 37 Filter Applied indicator 3 Ifdesired the entries displayed can then be sorted and or filtered again 4 To remove the filter and redisplay all board entries click Clear WebEOC User Manual 5 37 Status Boards Adding and Updating Entries 5 38 WebEOC User Manual Chapter 6 Reports About Reports In addition to real time access to emergency information WebEOC provides an extensive information retrieval and reporting capability Preformatted reports can be created and then added as a link on the Control Panel Report links are grouped under the Links panel on the control panel and can be identified by an adjacent green indicator light and annotated as Report Report Name e g Report Sig nificant Events or may be included as a sub menu item in a Menu The following topic is covered in this chapter e Accessing Displaying and Printing a Report WebEOC User Manual 6 1 Reports Accessing Displaying and Printing a Report Accessing Displaying and Printing a Report To access a report perform the following steps 1 Click the report link on the Control Panel WebEOC 7 0 McKinney Maria as E
31. procedures and checklists Steps in a checklist can be identified as a main numbered step or a sub step marked with a letter number that can be checked off with different statuses Open Complete Previously Accomplished or Not Applicable If this functionality is not desired steps can simply be marked as Completed Users can add remarks to any step and have the option of viewing or hiding the remarks Checklists are incident specific This means a checklist e g Bomb Threat used in one inci dent can also be used simultaneously and independently in other incidents but information associated with each incident is stored with the associated incident when archived Administrators can create checklists and assign a due time for a step When a step has not been completed and the due time is exceeded the status indicator field for the step or sub step turns red The following topics are covered in this chapter e Accessing displaying and viewing checklists e Setting statuses for a step e Adding viewing and editing remarks WebEOC User Manual 9 1 Checklists Accessing displaying and viewing checklists Accessing displaying and viewing checklists To access checklists click the Checklists link in the Tools section on the Control Panel The Checklists window displays WebEOC7 0 t 1 F WebEOC Administrator s EOC Director Unattended Package Regional Position Log Controller Review Review Complete SITREP Significa
32. second login window 13 Complete the login using instructions in the previous section 14 Ifyou are still unable to retrieve your WebEOC password contact your WebEOC adminis trator 15 To abort the process at any time click Cancel You will be redirected to the initial WebEOC Login page 3 12 WebEOC User Manual Logging in to WebEOC Logging Off Logging Off Be sure to save any process es record s that may be in progress before logging off There are several distinct ways to log off WebEOC Click the Log Off Button in your control panel e Close the Control Panel browser window e Exit your Web Browser application WebEOC 7 0 Microsoft Interne Close browser window WebEOC 7 0 f WebEOC Administrator as All Sample Incident Boards Position Log Mission Task Press Release Shelters Situation Reports Menus Popular Applications Click Log Off GBea0oen EE 8000 8 eaHu08 Checklists Contacts Messages Plugins File Library MapTac NWS Weather Alerts Links Google Figure 3 19 Logging off WebEOC User Manual 3 13 Logging in to WebEOC Logging Off WebEOC User Manual Chapter 4 Control Panel Overview Introduction The WebEOC control panel is the user s interface to the functionality of WebEOC Itisa user s means of accessing boards menus plug ins and links Your position in the EOC and user permissions as prescribed by the WebEOC s
33. status board display Board attachments will be displayed as links labeled as Attach ment in the status board entry Flood Mission Task Originator EOC Director Assigned To Finance Staff Status Assigned Location Break Room Quantity Contact Finance Section Chief Jones Description Update Employee Contact List Attachment Attachment Return to List lt lt Page 1 of 1 Disable Refresh Figure 5 17 Example of an attachment link in a status board entry To open an attachment from the status board display e Click the Attachment link in the appropriate entry The Download File dialog will dis play File Download Do you want to open or save this file E Name Emp_phone_address xlsx l fl Type Microsoft Office Excel Worksheet From 206 74 58 50 Open Save Cancel Always ask before opening this type of file 3 i While files from the Internet can be useful some files can potentially Q harm your computer If you do not trust the source do not open or save this file What s the risk Figure 5 18 Upload File dialog e Click Open to view the attachment or click Save to save the file e Click Cancel to abort the operation WebEOC User Manual 5 23 Status Boards Status Boards General E mail WebEOC users can create and send e mails from information entered in data entry form of a status board This is especially valuable when used i
34. steps status to P reviously Accomplished WebEOC User Manual 9 3 Checklists Setting statuses for steps Conversely if all sub steps are set to P reviously Accomplished the step status will auto matically be set to P reviously Accomplished P 2 Review Command Room task list and set priorities LP il a Review site protective action measures P b Barricade closures Figure 9 4 Checklist Step and Sub Step Status Set to P e A step status with sub steps set to either N ot Applicable and or C omplete will set the overall step status to C omplete C v 2 Review Command Room task list and set priorities P a Review site protective action measures C b Barricade closures Figure 9 5 Complete Checklist Step with Sub Step Statuses Set to N or C e A step will remain O pen until all sub steps are marked C omplete P reviously Accom plished and or N ot Applicable O 5 Brief the EOC cadre 0 a Incident classification C b Protective actions implemented IN c Offiste notifications made i es i i d Time next offsite notification form is due Figure 9 6 Open Checklist Step with Sub Step Statuses Set to O B N P or C To set the status for a step simply select a value from the drop down list adjacent to the step 9 4 WebEOC User Manual Checklists Setting statuses for steps Steps may have a due time associated with them The time is based on the Inci
35. to the Contacts window WebEOC User Manual 8 9 Contacts Importing Contacts Importing Contacts To import contacts from an external file to the Contacts database in WebEOC perform the fol lowing steps 1 Click the Contacts link on the Control Panel The Contacts window will display Import Export J Search 863 666 7651 Cook Jim ESi Acquisition Inc ib Gorta John ESi ib Mason Samual Fire Department 706 831 1789 7 Morgan Johnathan Esi ib Smith Joanna EPA Region 706 831 1789 ib Figure 8 8 Contacts window 2 Click the Import button The Import Contacts window will display Import Contacts Select fields to Import Available Selected First Name Last Name Middle Narne Agency y gyi Title Address Address 2 Z Address 3 State Zipcode File Format Comma Separated O Tab Separated File Browse Figure 8 9 Import Contacts window 3 Set the following values and options for the import file i e file being imported to Con tacts 8 10 WebEOC User Manual Contacts Importing Contacts a Fields Move data fields between the Available and Selected panes using the following options e Double click the item or highlight the item s in the pane and click the either the gt or lt button To move all items simultaneously between the panes click either the gt gt or lt lt button
36. 0 01 17 02 43 tip Figure 10 6 Messages Window Click on a message to open it Click on the attachment link to open or save the file enclosed with the message To change the messages list select Sent Items or Deleted Items from the drop down list and click on the message you wish to open 5 Click Back to return to the message list WebEOC User Manual 10 7 Messages Forwarding and Replying to Messages Forwarding and Replying to Messages To reply to or forward a message 1 Click the Messages link on the Control Panel The Messages window will open and display the Inbox Messages Compose Inbox Deleted Items inistrator Request for Information Normal 2007 10 01 17 08 40 WebEOC Administrator FW Employee call out list Normal 2007 10 01 17 04 37 3 WebEOC Administrator On call Rep Normal 2007 10 01 17 02 43 eek Figure 10 7 Messages Window 2 Click on the message to view The Message Detail window for that message will open as shown in Figure 8 8 Message Detail FW FW Employee call out list WebEOC Administrator Received 2007 10 01 17 19 47 To WebEOC Administrator Incident Priority Normal From WebEOC Administrator Sent 2007 10 01 17 04 03 To Subject RE Employee call out list Attachment Product doc Figure 10 8 Message Detail Window 10 8 WebEOC User Manual Messages Forwarding and Replying to Messages 3 Click Reply or Forward to reply or forwa
37. 15 Reset password Click the Reset Password link Enter your WebEOC username Enter your WebEOC e mail address Click Continue An e mail will be sent to you containing a link to reset your password The following confirmation will appear oF wn WebEOC 7 0 Login WebEOC has sent an email to bkennedy esi911 com containing information that will allow you to reset your password on Figure 3 16 Reset password e mail confirmation 6 Check your WebEOC e mail account WebEOC User Manual 3 11 Logging in to WebEOC Forgotten Password 7 Open the e mail from your WebEOC Administrator Dear Myah Lawson A request to reset your WebEOC password has been made To reset your password click on the link below to log into WebEOC If you did not request the password reset ignore this message Click this link to reset your password You can email your WebEOC Administrator by responding to this email Figure 3 17 Reset password e mail 8 Click the link within the body of the e mail and the WebEOC Login window appears 9 Type your Username 10 Click OK and the New Password window appears 3 WebEOC 7 0 Login T You must enter a new password to continue You may not use the same password New Password eseese Confirm Password essees Figure 3 18 New Password window 11 Enter a new password in both the New Password and the Confirm Password fields 12 Click OK and you will be redirected to the
38. 2 Click the Delete trash can icon adjacent to the file to be deleted The delete confirmation dialog will display The page at http 206 74 58 36 says x Delete Press Release 2 docx Figure 11 8 Delete File Confirmation dialog 3 Click OK to delete the file OR Click Cancel to abort 11 6 WebEOC User Manual Chapter 12 National Weather Service NWS Alerts About NWS WebEOC provides access to National Weather Service NWS watches warnings and adviso ries The following topic is covered in this chapter e Accessing and Viewing NWS Alerts WebEOC User Manual 12 1 National Weather Service NWS Alerts Accessing and Viewing NWS Alerts Accessing and Viewing NWS Alerts 12 2 Caution NWS alerts do not automatically refresh as new watches warnings and advisories are issued To display the latest advisory for a particular State Territory users must repeat the process for Accessing and Viewing NWS Alerts or hold down the Ctrl and r to refresh the screen To access and view NWS alerts perform the following steps 1 Click the NWS link on the Control Panel The NWS Weather Alerts window will display NWS Weather Alerts Figure 12 1 NWS Weather Alerts Window 2 Select the desired State or Territory region from the State Territory drop down list NWS Weather Alerts Figure 12 2 State Territory Drop Down List WebEOC User Manual National Weather Service NWS A
39. 2708 2008 02 08 2008 Way Redbrook 12 08 00 12 08 00 Road Figure 5 8 Repair Status F Dept is on the scene with barricades Locating pumps and generators now Reason for Closure standing water Standing Water traffic should be on detour route through National Shopping Center _ Road Closures status board Data input and display views WebEOC User Manual Shelters Status Boards WebEOC Status Boards Shelter information and status can be tracked in the Shelters status board The standard list view displays the shelter s name status occupant availability and indicates whether it is American Red Cross ARC approved Special Needs SN or Pet Friendly PF Users can access Shelter detail by selecting the Detail button This provides additional infor mation such as address contact information capacity and occupancy Sample Incident Shelters Name Status Available ARC SN PF Detail Harlem Middle School OPEN 134 Detail Crossroads Academy CLSD 25 Detail Bel Air Elementary CLSD 80 E Detail Blue Ridge Elemenatry OPEN 1 Detail Euchee Creek Elementary FULL 0 PR Detail Grovetown Middle OPEN 250 E Detail Brookwood Elementary OPEN 11 Detail Pag 1of1 C1 Figure 5 9 Sample Incident Shelters Name Brookwood Elementary Address 688 Greene St Contact Information Red Cross Voluntee
40. 4 16 1 16 1 16 2 16 2 16 2 16 2 16 3 16 3 vi WebEOC User Manual Chapter 1 Introduction Purpose ESi s WebEOC Crisis Information Management Software CIMS products provide tools to manage crisis information and emergency response WebEOC Is easy to use easy to remember and easy to maintain Can be tailored to conditions procedures and policies of any agency Allows for remote access by authorized users located outside the local area network Complies with the provisions and standards for Incident Command System ICS as out lined in the National Incident Management System NIMS Complies with the provisions of the Emergency Support Functions ESFs Can be integrated with systems such as mapping notification and other CIMS products Allows for integration of Public Health Emergency Management and other disciplines Operates within a variety of network configurations Has an extensive array of user features Supports the Common Alerting Protocol CAP Intended Audience People who use WebEOC are classified as either users or administrators This manual is writ ten for WebEOC users WebEOC User Manual 1 1 Introduction Overview People who setup configure and customize WebEOC in accordance with an agency s unique needs are WebEOC Administrators Administrators need not be IT professionals WebEOC is designed so that an average emergency manager or other public safety official can administ
41. Administrator FW Employee call out list Normal 2007 10 01 17 04 37 WebEOC Administrator On call Rep Normal 2007 10 01 17 02 43 Figure 10 2 Messages Window WebEOC User Manual 10 3 Messages Composing and Sending a Message 2 Click the Compose button The Compose New Message window will open Compose New Message TO Users Groups Positions McKinney Maria All A EOC Director Oertel Gerrit Director Controller Finance Section Chief Finance Finance Staff Finance Section Chief Liaison Officer Logistics w Logistics Section Chief Incident Overturned Tanks 20 v Subject On call Rep Priority Normal The on call Industrial Hygiene Rep is Reginal Smith pager 800 666 8901 Attachment P My Documents My Pictures life c v Generate Email Spell Check Send lI Cancel Additional Addresses immckinney esi911 com Separate with commas Figure 10 3 Compose New Message Window 3 Select or enter the following information To Select the recipient s from the Users Groups and Positions drop down lists The name will become highlighted when you click on it 10 4 Note 1 If an e mail account has not been configured for a user that user name will not appear in the To Users list Note 2 To send a message to multiple recipients press and hold the Ctrl key and click each recipient user group and or position To deselect a choi
42. B Morgan Johnathan ESi ib 5 Smith Joanna EPA Region 706 631 1789 ib Figure 8 1 Contacts window 2 Tosort the contacts list click on the column heading corresponding to the sort you wish to execute Name Agency Phone Pager or Mobile The list will sort and display in ascending order Note The default sort is by Name in ascending order 8 2 WebEOC User Manual Contacts Viewing Contact Information Viewing Contact Information To display detailed information for a contact perform the following steps 1 Click the Contacts link on the Control Panel The Contacts window will display i Import Export Search Cook Jim ESi Acquisition Inc 863 666 7651 wb Gorta John ESi Bb Mason Samual Fire Department 706 831 1789 B Morgan Johnathan ESi ib 5 Smith Joanna EPA Region 706 831 1789 ib Figure 8 2 Contacts window 2 Click the name of the contact to display WebEOC User Manual Contacts Viewing Contact Information The Edit Contact window will display complete with the details available for that contact Edit Contact Name and Information Last Cook i First Jim Midate C Agency ESi Acquisition Inc Title President Department ESi University 421 S Galleria Address Address Address z City Atlanta State Georgja Zip Code 39701 Email 1 jcook esi911 com Email 2 Emai
43. Blockage has cause for further evaluation Pipeline Atlantic ya NC Obstructed Temporary detour has been routed within order i 50 yards of site Total Waterways Ports Rails Airfields Roads Bridges Pipelines Closed 0 0 1 0 a 0 it lt lt JPage 1 of 1 Disable Refresh Figure 5 2 Infrastructure status board input and display views WebEOC User Manual 5 5 Status Boards WebEOC Status Boards Mission Task The Mission Task Status Board provides the ability to assign missions and monitor the status of tasks With the Mission Task display board missions can be edited by clicking the Update Status button This gives those who have been assigned a task the ability to reject complete or characterize it as a task in progress Members of the receiving staff may also provide com ments with their new status The Mission Task Board has the following attributes e Mission ID number e Originator e Assigned agency e Mission description e Task status Assigned Rejected In Progress Completed e Location Quantity e Contact Details of the task e Update status e Attachment capabilities e Completed date time Sample Incident Mission Task ID Originator Assigned To Status Detail Update Status 3 EOC Director Finance Staff Rejected Detail Update Status EOC Director Finance Staff In progress Detail Update Status lt lt lt lt lt lt JPage 1
44. C Status Boards Press Release Every emergency response involves the media and almost every emergency response organi zation has an Information Officer responsible for the development and release of accurate and complete information regarding the incident The Information Officer usually establishes an area for the media that is away from the com mand post separate from the EOC and a safe distance from the incident scene The Informa tion Officer will use this area to provide news releases answers questions orchestrate tours and respond to information requests WebEOC s Press Release status board provides the capability to display links to a press release file stored internally in WebEOC s File Library or a file stored externally It can be used to dis play press releases in their entirety It is not uncommon for agencies to locally develop other media related boards such as a Rumor Control Board Sample Incident Press Release 2 Press Release 2 12 19 EST 02 07 2008 10 09 43 Attachment EOC Director 2 EAS Bulletin 11 07 EDT 02 07 2008 10 08 56 Attachment 4 Initial Press Release 1 02 07 2008 10 08 12 Attachment EOC Director lt lt Page 1 of 1 Disable Refresh Figure 5 6 Press Release status board 5 10 WebEOC User Manual Status Boards WebEOC Status Boards Situation Reports SITREPs ICS and ESF SITREPs SITuation REPorts are typically publi
45. C User Manual Status Boards Status Boards General Data Linking Using data linking an entry in one status board can be simultaneously posted i e pushed to another board s allowing one time entry of information Data fields in one status board are mapped i e linked to specified fields in the destination status board s by the system administrator using utilities in Boards Manager Note Only those status boards configured to allow data linking can execute this feature Dual Commit Dual Commit is a feature in WebEOC that allows information to be posted to a second server This feature allows an organization to 1 Post entries outside their firewall to public status boards hosted on an outside server for access by external agencies users via the Internet 2 Share information between agencies having common WebEOC status boards You can selectively decide which status board entries to dual commit keeping sensitive infor mation out of the public s eye or status boards can be set to auto dual commit Note1 Only those status boards configured to allow dual commit can execute this feature Note 2 If you receive an advisory that the incident has not been mapped contact your WebEOC administrator and request they coordinate with the administrator of the target WebEOC instance to map the incident Remote Boards If your group permissions allow you may see a link in the Plugins section of WebEOC control panel
46. Click the Labels tab to display the Label Palette Labels gt e Figure 15 18 Label palette 2 Click the Clear Label button to select the clear label function Labels Figure 15 19 Clear label 3 Click on the marker to be removed 4 Click the Clear Label button again to deselect the clear function 15 16 WebEOC User Manual MapTac Clearing All Shapes Markers and Labels from a Map Clearing All Shapes Markers and Labels from a Map To clear all shapes markers and labels from a map simply click the Clear Map button Maps Aiken vi Clear Map Shapes le Z 4 x l red Labels A Agricultural Ha ee Lo fl Figure 15 20 Clear Map A confirmation dialog will appear If you wish to clear all shapes markers and labels form the map click OK If not then click Cancel and return to the map WebEOC User Manual 15 17 MapTac Clearing All Shapes Markers and Labels from a Map 15 18 WebEOC User Manual Chapter 16 Pocket PC Support About Pocket PC Support WebEOC supports limited functionality on handheld devices and SmartPhones that use the Windows Mobile 5 0 operating system and Blackberries that use the Blackberry 4 2 1 operat ing system This interface allows users to employ basic functionality in status boards mes sages checklists and contacts Functionality available through this interface is ou
47. Code 30901 Contact Info District Manager Dyral Fox Source Spring Street 799 Broad St City Augusta State Ga Zip Code 30901 Contact Info lt lt Page 1 Description Deliverable by the palette 100 palette Deployments Location Quantity Complete Edit lt lt JPage 1 of 1 O Disable Refresh Figure 5 4 Resources Input form and status board displays 5 8 WebEOC User Manual Status Boards WebEOC Status Boards Position Log The Position Log status board provides users with a method of documenting actions taken by the personnel in each position in the EOC during each shift The Position Log allows agencies to track JD number of the position e Date e Event type e Priority e Subject e Detail Save Spell Check Cancel l Retrieve Record Data Links O Significant Event Report As Pruitt Tom Event Type Flood w Priority Medium Subiect Sample Incident Position Log ID Date Event Type Priority Subject Detail 1 02 06 2008 18 43 40 Flood Medium Contacted Chief of OPS Sample Incident Position Log l Chief Mann was notified of the rescue effort by EMS Pruitt Tom of the 4 surrounding counties EOC Director Contacted Chief of OPS Medium Return to List Figure 5 5 Position Log status boards Input List and Display views WebEOC User Manual 5 9 Status Boards WebEO
48. EOC User Manual 3 5 Logging in to WebEOC Logging in to WebEOC following window displays after Incidents and Positions are selected WebEOC 7 0 Login Ti Additional Login Information Name Required field Location Phone Number Email Comments Figure 3 8 Enter Additional Login Information window 14 Enter the following information Name This is a required field distinct from your WebEOC username this should include first and last name e Location this could be the team room in the EOC your location in the district pre cinct etc Phone Number primary phone number e e mail your e mail address Comments text area provided for additional information 15 Click OK The control panel appears 16 The control panel that displays when you login will contain only those boards menus links and plug ins assigned to your group by a WebEOC administrator If you have not 3 6 WebEOC User Manual Logging in to WebEOC Logging in to WebEOC been assigned to a Group your Control Panel will be blank WebEOC7 0 t 1 WebEOC Administrator as All Sample Incident Position Log B Mission Task Press Release Shelters Situation Reports 000 000 Checklists Contacts B B B B 000 NWS Weather Alerts Links Google Internet 100 7 Figure 3 9 Sample Control Panel WebEOC User Manual 3 7 Logging in to WebEOC Retrieving Misplaced Login Cr
49. K to remove the message from the Inbox and place it in Deleted Items OR Click Cancel to return to the Inbox with no changes made 10 12 WebEOC User Manual Chapter 11 File Library About File Library The File Library Plug In allows WebEOC users to upload and share documents and files with other users through WebEOC The file could be a standard operating procedure a situation report a pdf file an image or other file type Depending on the permissions granted users may add view and or delete files from the library Note 1 If a user has access to View Files they can view only all files in the File List window Note 2 Users who are unable to access the File Library or require edit and or delete permis sions should see a WebEOC Administrator to determine their privileges The following topics are covered in this chapter e Accessing File Library e Adding and Editing a File e Viewinga File Deletinga File WebEOC User Manual 11 1 File Library Accessing File Library Accessing File Library To access the file library click the File Library link on the Control Panel The File List window will display Folder List Facility Briefings Incident Scene Images 3 Press Releases Figure 11 1 File List window Adding and Editing a File 1 Click the File Library link on the Control Panel The File List window will display Folder List Facility Briefings 2 Incident Scene Images 3 Press Releas
50. OC Director Region Checklists Contacts Messages Boards Controller Review Publish Press Release Review Complete SITREP Significant Events 000p BHHHHR E E E A NWS Weather Alerts Remote Boards Scroller Links Report Significant Events Report link Significant Events Figure 6 1 Control Panel with Report Link WebEOC User Manual Reports Accessing Displaying and Printing a Report The Report window will display Close Window Print Report Significant Events dataid username date_time Event_Type Description 19 McKinney Maria all al Protective Action 1500 ft isolation zone ordered to evacuate 20 AEDE pli Security K 93 unit enroute to incident scene 21 Dertel Gerrit A ae paarde Placard information provided by carrier company 22 Redmond Pete 2007 10 01 Hazardous Roadblocks established at 5th Broad St and 1 20 d 20 29 17 Materials off ramp 23 prisne pa a Security K 9 unit did not alert on package Figure 6 2 Report Window 2 Torefresh i e update the report window click the Close Window link and re open the report from the Control Panel or hold down the Ctrl key and the R key 3 To print a report click the Print Report link to generate a hardcopy OR Click the Close Window link Note You may alternatively print the board in its display format by right clicking on the board window and selecting Print If you would
51. WebEOC User Manual OCCOCOOOC coocco kag aaee ve 58 58 Papia Potce and fve ae reporting seeing victims exiting what a knows ee SL UDCEM aymetoms Sarcaton lacrmation ernabon Geficason pasri Satrees emus and monn The Fire Departmen Gataton Chast taka with studenta ie the parking bot who of of the Hall of Flowers They tod him R w pomce offers and 3 fretghte menessed a amat expiosion o a vemtiston shaf The BC res down near the ontras The third posce une arrived or speeding trom the Ex Canter ral ce phone callers phone 1 1 and ty Dispatch C t i many pecole are running from the Science Far Competition ay Exponaion Da final juoping of the thie aferecon Prominent people in science are Berkeley to pudge the trate Daata Bete Customer Support 877 771 0911 ESi Acquisition Inc 823 Broad Street Augusta GA 30901 706 823 0911 www esi911 com WebEOC Version 7 0 User Manual Crisis Information Management Software ESi Acquisition Inc 699 Broad Street Suite 1100 Augusta GA 30901 706 823 0911 For ESi sales and operations ESi Acquisition Inc 823 Broad Street Augusta Georgia 30901 1400 USA Tel 706 823 0911 or 800 596 0911 Fax 706 826 9911 sales esi911 com http www esi911 com WebEOC and ESi are registered trademarks of ESi Acquisition Inc MapTac and ESiWebFUSION are trademarks of ESi Acquisition Inc Microsoft
52. al Information Window will appear in addition to user account data fields for editing Following provides an example of each instance User Name Old Password New Password Confirm Password Primary Email Time Zone Secondary Email Language Locales Format Locales Matt Lawson mlawson madison gov Ada mattlawson knology com English United States x English United States LlOverride Server Default Time Zone Use Daylight Saving Time Cancel User Name Real Name Location Phone Number Old Password New Password Confirm Password Primary Email Secondary Email Language Locales Format Locales Time Zone Matt Lawson Matt Lawson EOC Command Room 706 823 0911 mlawson madison gov LAdd mattlawson knology com Fe English United States English United States Override Server Default Time Zone GMT 05 00 Eastern Time Use Daylight Saving Time A Edit user account information window Figure 4 4 B Edit user account V and additional Save Cancel information wino information screens respectively A Edit user account information and B edit user account and additional user If your username appears as a link on the control panel then click the link to open the User Account edit window WebEOC 7 0 Myah Lawson as Finance Section Chief Sample In
53. anel These menus can contain status boards plug ins links or other menus in any combination When accessed the menu opens in a separate window with the same look and functionality as the control panel WebEOC 7 0 Microsoft Interne BEE el http 206 74 58 50 eoc7 controlpanel aspx top O8lel V SS WebEOC 7 0 1 Myah Lawson as Finance Section Chief Sample Incident Boards Position Log Task Tracker Select the menu Working Sitrep Mission Task Go Press Release B Menu window Shelters G Significant Events Situation Reports G 8G 8G B WebEOC 7 0_ Microso Efi http 206 74 58 50 e0c7 menu aspx id Y Boards Position Log Shelters Significant Events Plugins Chat Checklists NWS Weather Alerts Remote Boards Links 0o000l 8000 Internet Figure 4 13 Accessing the Menu window Tips Following are several tips and tricks to make using WebEOC even easier e Any WebEOC window e g control panel board link etc may be resized using standard Windows functions and moved to any position on the desktop e WebEOC remembers the position and size of board and menu windows when closed allowing them to appear in the same position when reopened WebEOC 7 User Manual Control Panel Overview Navigating the Control Panel e Multiple status boards and or multiple copies of a status board menu window plug in or link may be opened for simultaneou
54. anual 1 3 Introduction Overview drills Simulations can be started stopped and reset as necessary to meet training or exercise objectives It can simulate inputs that would in an actual incident be generated by an entire cadre of emergency responders while minimizing during training or exer cises the number of support personnel needed for role play activities Two plug ins packaged with WebEOCAir are Team Management and Passenger Data Team Management provides the ability to track data on emergency response personnel e g training skills languages deployment history etc The Passenger Data plug in pro vides the ability to track victim specific data such as contact information personal effects physical attributes etc as well as information pertaining to the victim s doctor family hospital funeral and a host of other related items Note Team Management can be purchased as an additional plug in to WebEOC Although not all inclusive WebEOC offers a host of other features and capabilities 1 4 WebEOC can be used to manage multiple incidents actual exercise or both in any combi nation With WebEOC users can track individual incidents or multiple incidents can be rolled up for viewing in a common master view Once configured by an administrator a user logged in to a master view can see the data from all sub incidents together or on a per incident basis WebEOC can be configured to support multiple jurisdictio
55. ary Email i Time Zone v Override Server Default Time Zone Default v Default S GMT 12 00 International Date Line West GMT 11 00 Midway Island GMT 10 00 Hawaii GMT 09 00 Alaska Le Figure 2 5 Override Server Default Time Zone If daylight savings is observed in the time zone selected select the Use Daylight Saving 9 Click Save to save the new account credentials or click Cancel to abort the sequence WebEOC User Manual WebEOC Self Registration Completing WebEOC Self registration 2 6 Note The new profile will not save until the required fields are complete Those fields that are missing will appear in red text as illustrated below Figure 2 6 Create Account User Name Password Confirm Password Primary Email Secondary Email Time Zone Missing required fields e You must enter a user name You must enter an email address Override Server Default Time Zone Use Daylight Saving ED Note Duplicate user account names are not allowed in WebEOC The new profile will not save and the user is alerted as illustrated in below Figure 2 7 Create Account Pe ee The user name John Smith already exists User Name John Smith Password Confirm Password Primary Email jsmitnh esi911 com Secondary Email Time Zone Aaa C Override Server Defau
56. b File Format Select either the Comma Separated or Tab Separated radio button c File Select the file to be imported Click Browse and navigate to the contacts file to be imported e Select the file and click Open The name of the file selected displays in the directory field 4 Click Import to import the contacts to WebEOC OR Click Cancel to abort the operation and return to the Contacts window WebEOC User Manual 8 11 Contacts Exporting Contacts Exporting Contacts To export the contacts database in WebEOC to an external file perform the following steps 1 Click the Contacts link on the Control Panel The Contacts window will display D Go Cook Jim Esi Acquisition Inc 863 666 7651 Gorta John ESi Mason Samual Fire Department 706 831 1789 Morgan Johnathan ESi Smith Joanna EPA Region 706 831 1789 PPFPPFP Figure 8 10 Contacts window 2 Click the Export button The Export Contacts window will display Export Contacts Select the file type Comma Separated Tab Separated Figure 8 11 Export Contacts window 3 Select the file type separation type by clicking either the Comma Separated or Tab Separated radio button Exporting as a comma separated file will allow you to export the contacts to a spreadsheet program such as Microsoft Excel 4 Click the Export button The File Download dialog will display OR Click Cancel to abort the export operation and return to the
57. ce press and hold the Ctrl key and then click once on the choice to deselect Subject Complete the subject field This text will display in the Messages window Priority Select the priority for the message High Normal Low The color code for statuses display as Red High e Black Normal e Green Low Message Enter the text of the message to the message field Attachment If attaching a file click Browse to choose the file to attach WebEOC User Manual Messages Composing and Sending a Message Note WebEOC s messaging can support one Word attachment To send more than one Word file save the items to a zip file and then attach the compressed file to the message e Generate E mail If a message will also be sent out of WebEOC to selected e mail recipients click the Generate E mail checkbox An e mail will be sent only to addressees who have been set up as Users in WebEOC Configuring e mail addresses for a user is covered in the WebEOC Administrator Manual If the sender i e person composing the message of the e mail does not have an e mail address configured in his her user account the Generate e mail checkbox will not appear as an option When the Generate E mail box is checked an ad hoc e mail field displays An unlimited number of e mail addressees can be added to this field Separate each e mail address with acomma Attachment P AMy Documents My Pictures life c Generate Email
58. ce or digi tal camera and using their web browser share the tactical scene with authorized users instantly MapTac can be used with any GIS or mapping system to produce a static image file jpg gif bmp Existing web based mapping resources available on the Internet such as Yahoo Maps Delorme etc can also be used to plot an address in order to create the image file that can then be saved to MapTac and annotated as necessary using the icon palette and drawing tools Map Tac also allows responders at geographically separate locations to view and depending on user privileges update images real time Users with the appropriate permissions can add markers such as push pins fire trucks road blocks etc with or without labels and draw shapes on the image Labels can be added and edited at any time System administrators have the ability to add a URL to an icon that allows users to access related information by simply clicking on the icon when annotated on the image file in MapTac The following topics are covered in this chapter e MapTac components e Viewing and printing a map e Placing markers on a map e Moving markers e Deleting a marker Placing a shape on a map WebEOC User Manual 15 1 MapTac About MapTac e Deleting a shape e Adding a label to a marker e Clearing a label on a marker Clearing all shapes markers and labels from a map 15 2 WebEOC User Manual MapTac MapTac Components MapTac Components Th
59. cident Username link Figure 4 5 Username link on the control panel WebEOC 7 User Manual Control Panel Overview Navigating the Control Panel Following details the settings that may be edited by a user depending on the features enabled by the administrator L Enter the following information as applicable Real Name proper name Location e g Central Ops Phone Number Old Password former password used to log into WebEOC New Password new password used to log into WebEOC Confirm Password retype password to ensure accuracy Primary e mail default WebEOC user e mail account used to retrieve misplaced login credentials username password Secondary e mail optional secondary account e Enter email account address e Click Add to add the account to the list To remove an account from the list e Highlight the account in the list e Click Remove to delete the account from the list Language Locales If your WebEOC is localized in another language then users may have the option of selecting a different language to be used Only language translation packs installed locally on the server will be available for selection Format Locales Determines the correct display of currency formats e g the U S dol lar 444 4 or the Argentina Peso HHt H ARS Time Zone The user can override the default time zone and daylight saving time con figurations Upon selecting the checkbox the drop down menu will be accessible
60. d in this manual may not be available to all users Check with your WebEOC Adminis trator if you have questions about a specific capability WebEOC User Manual 1 5 Introduction About This Manual About This Manual 1 6 Following is a synopsis of the chapters included in this manual Chapter 1 Introduction Describes each of the chapters in this manual and provides the user some idea of the capabilities and functionality of WebEOC Chapter 2 Self Registration Describes how to create a new user account in WebEOC This is an optional feature that the system administrator may or may not enable in your WebEOC Chapter 3 Login Describes how to login to WebEOC Chapter 4 Control Panel Describes the components of the WebEOC control panel and its use Chapter 5 Status Boards Describes status boards and explains how to display update sort and filter information Chapter 6 Reports Describes how to view and print pre defined reports Chapter 7 Chat Describes how to use the chat features incorporated in to WebEOC to communicate with other users in real time Chapter 8 Contacts Describes how users can manage contact information that can be accessed by authorized users and or agencies Chapter 9 Checklists Describes how users can run automated checklists unique to their position Chapter 10 Messages Describes how the users can communicate wit
61. d to WebEOC s MapTac viewer where responders can add markers and comments directly on the map with the plotted plume Users can then share their annotations or tactical scene in real time with any other WebEOC user WebEOC User Manual Introduction Final Remarks WebEOC Mapper Mapper is the Geographic Information System GIS interface between ESi s WebEOC and ESRI ArcGIS This mapping product allows data from WebEOC boards to be viewed on the same map and can use colors and icons to represent the state of the WebEOC board data Users are able to harness GIS based mapping in any WebEOC status board for task tracking inventory tracking resource management shelter status etc Using their own GIS or Micro soft MapPoint data agencies have the ability to plot individual addresses and view those points on a browser based map Additionally the map will display the locations in a status color defined by the agency For example a shelter board could display a map with shelters designated as either red or green points indicating status open or closed Final Remarks The balance of this manual provides you the user the knowledge needed to operate WebEOC during daily operations or in response to an emergency Because WebEOC is a tool that 1 can be customized locally based on the unique needs of your organization and 2 provides levels of access that can be tailored to meet the unique needs of individual users some of the items covere
62. dd Update button The Board Operations window contains a set of buttons across the top Each button provides access to a specialized input window By default the data Entry New Record or Update Record window is displayed Note Users who do not have write permissions for the board will not have access to the data entry function and the Entry button will be grayed out WebEOC User Manual 5 27 Status Boards Board Operations Window Overview The Incident drop down list will appear only when the user is logged in to a Master View The incident selected from the drop down list during data entry determines the incident with which the status board will be archived Significant Events Ops Microsoft Internet Explorer provided by ESi a Save Spell Check Cancel Retrieve Record Dual Commit DC Server Incident Flood Nj Report As WebEOC Administrator Originating User B Wellington Originating Position EOC Director Date Time 2 12 2008 23 29 47 E Event Type Flood v Email To Seperate by comma mmckinney esi911 com with no space Subject Stranded Victims Description Reports of stranded victims on rooftops are pouring into the dispatch center Priority v CE internet R10 Figure 5 22 Data Entry window New Record The following functions are available in the Board Operations window depending on the per missions a
63. defication gastric distress emisis and miosis a Scroll Bar Figure 5 12 Status Board Window and Scroll Bar If the status board consists of multiple pages use the three 3 arrow buttons located at the bottom of the window to navigate As shown below the left double arrow button returns to the WebEOC User Manual 5 19 Status Boards Status Boards General 5 20 first page the single left arrow button will return to the previous page and the right arrow but ton advances to the next page 1of1 O Disable Refresh Returnsto Previous Page Next Page First Page Figure 5 13 Board Refresh Each time a new entry is posted or an entry is updated the status board refreshes with the new or changed entry appearing at the top of the status board unless the board is sorted or fil tered To temporarily suspend this refresh process when scrolling through entries on a status board select the Disable Refresh checkbox located at the bottom of each status board Caution New data will not be posted to the display until the Disable Board Refresh checkbox is unchecked lt lt Page 1 of 1 Disable Refresh Figure 5 14 Disable Board Refresh Checkbox Viewing and Updating Entries WebEOC Administrators can set privileges to allow a user to view only or view update entries These permissions can be further restricted to allow a user to view and or update only those entries to which they have input C
64. dent date time If a step is Blank or O pen In Progress and the time for completion due time has been exceeded the background color of the status field will display in red JBJ 5 Brief the EOC cadre O a Incident classification C b Protective actions implemented N c Offiste notifications made bi d Time next offsite notification form is due Figure 9 7 Step Status Time Expired WebEOC User Manual 9 5 Checklists Adding viewing and editing remarks Adding viewing and editing remarks Users can add remarks to any step To toggle remarks on and off click either the Hide Remarks or Show Remarks radio buttons next to the Checklist drop down list p 206 74 58 36 WebEOC 7 0 Che ozilla Firefo m S Open Complete Previously Accomplished Not Applicable Incident Unattended Package Regional Airport Checklist EOC Director Checklist v Hide Remarks Show Remarks P 1 Review latest consequence assessment and meteorological forecast C 2 Review Command Room task list and set priorities P x a Review site protective action measures Dose assessment specialist provided briefing on recommendations cE b Barricade closures P 3 Obtain briefing from the EDO cH 4 Assume command and control responsibilities from the EDO 5 Brief the EOC cadre 0 a Incident classification c b Protective actions implemented n m c Of
65. e Incident Boards Daily Log B Email B Infrastructure B Mission Task B Mission Task B Position Log a Press Release SG Menus Fema Forms Ga ICS Forms a Tools Checklists a Contacts B Messages B Plugins File Library B MapTac B Remote Boards B C internet te Figure 5 20 Remote Boards link on the control panel When a remote board is not accessible i e you do not have connectivity to the host or if the incident you are logged into on your WebEOC has not been mapped by an administrator on the host system you will receive an advisory When this occurs contact your WebEOC admin istrator and request they coordinate with the administrator of the system hosting the remote board s 5 26 WebEOC User Manual Status Boards Board Operations Window Overview Board Operations Window Overview Data entry sort and filter functions for a status board are accessed through the Board Opera tions window To access the Board Operations window click the Add Update button adjacent to the status board name on the Control Panel WebEOC 7 0 Microsoft Internet BAR http 206 74 58 50 e0c7 controlpanel aspx top 528le Y ae WebEOC7 0 t WebEOC Administrator as EOC Director Log Off Flood Add Update Button Boards Infrastructure Mission Task Position Log Press Release Resources Road Closures Shelters Significant Events Situation Reports 0000000 oo0og0ogog0g Figure 5 21 A
66. e figure below illustrates the major components of the MapTac user interface Maps drop down list and Clear Map button Shapes ellipse polygon and free hand drawing tools delete button and shape color drop down list Labels add and remove label buttons Marker tabs categorized markers Map view pane with Printer icon Each header in the tool pane can be expanded and collapsed as needed by simply clicking on the tab heading MapTac Microsoft Internet Explorer provided by ESi DER v le http 206 74 58 109 e0c7 plugins maptac display aspx function listepermlevel 1 amp pluginid 10 amp abel MapTac Mapa 3 V ariari Aiken SC Clear Map f A s Shapes ye wpn G d if z g cy 2 Z A X C lakeEstates s A wi e 4 C i armoire Qual Holon z q OF Labels 700m g im R Faman Dr Breathoven states a e dol al Ry eine lal Civil Disturbance Criminal Occurrences Educational Facilities ml Li Emergency Operations Pan Gen v gt eases ae d Crt SE Internet R100 Figure 15 1 MapTac window components WebEOC User Manual 15 3 MapTac Viewing and Printing a Map Viewing and Printing a Map To access a map for viewing perform the following steps 1 To access MapTac click the MapTac link on the control panel 2 Select a map for display from the Maps drop down list The i
67. each field as applicable those listed in bold text are required e User Name usually e mail the user s first and last name e Password case sensitive values display as a series of asterisks e Confirm Password re enter password to ensure accuracy e Primary E mail the primary e mail account the user will utilize as a mode of elec tronic correspondence external from WebEOC It is important to enter an e mail address in case you forget your login and password information an administrator can send your information to your e mail account e Secondary E mail optional additional e mail accounts For each additional e mail account e Enter the e mail address and click Add To remove an e mail account from the list pane e Highlight the selection and then click Remove 2 4 WebEOC User Manual WebEOC Self Registration Completing WebEOC Self registration Click OK to delete the item or click Cancel to abort the operation Windows Internet Explorer J Delete mylaw google com Figure 2 4 Delete confirmation Time Zone defaults to the WebEOC server time zone If a user wishes to override the default time zone when logging into WebEOC perform the following Otherwise continue to step 6 Select the Override Server Default Time Zone checkbox This activates the Time Zone drop down list Create Account EE EE User Name Myah Lawson Password seseo Confirm Password Primary Email mylaw esi911 com Second
68. ebEOC system e WebEOC Administrator Manual e WebEOC User Manual this book e WebEOC Installation Guide Documentation files are provided in pdf format on the WebEOC installation media WebEOC User Manual Chapter 2 WebEOC Self Registration Introduction The self registration feature in WebEOC enables first time users to create their own account using the position name and position access code PAC provided by the system administrator Once the new user has successfully authenticated themselves by successfully entering the posi tion name and PAC the user will enter their personal information e g phone number e mail etc and complete user registration Self registration is an optional feature in WebEOC that the system administrator may or may not enable in your WebEOC Ifyou fulfill multiple EOC positions and self registration is enabled then you must self register for each position for which you qualify e After you have self registered you will follow the instructions located in the following chapter titled Loggingin to WebEOC to access WebEOC using the credentials username and password you created The following topics are covered in this chapter e Completing WebEOC self registration WebEOC User Manual 2 1 WebEOC Self Registration Completing WebEOC Self registration Completing WebEOC Self registration WebEOC is accessed through your Web browser over your organization s intranet or over the I
69. edentials Retrieving Misplaced Login Credentials Note This feature may not be enabled in your WebEOC Contact your WebEOC administrator if you have questions In the event you have forgotten your username 1 Click the FOrgot Username Password link in the WebEOC login window WebEOC 7 0 Login p User Password New User Click here to create an account Forgot Username Password Figure 3 10 WebEOC Login window The following window displays a WebEOC 7 0 Login fl e Retrieve Username e Reset Password Figure 3 11 Retrieve Username Reset Password window 3 8 WebEOC User Manual Logging in to WebEOC Retrieving Misplaced Login Credentials 2 Click Retrieve Username and the e mail address window displays WebEOC 7 0 Login Retrieve Username Enter your WebEOC user email address below and click the Continue button WebEOC will send your user name to your email address Email Address Confirm Address Figure 3 12 e mail address window 3 Enter your WebEOC user e mail address 4 Enter the same address a second time in the Confirm Address field 5 Click Continue and WebEOC will automatically e mail your username to the address you provided Your password will remain unchanged Note If the e mail address entered does not match the username already configured in WebEOC the following window will appear prompting you to seek the assistance of your ad
70. elected 3 Ifapplicable check or uncheck the Dual Commit Servers checkbox es for each target server to which the entry will be posted Ent Sot Fiter New Record Save Spell Check Cancel Retrieve Record Dual Commit v Second Server Figure 5 27 Dual Commit Selected 4 Complete enter the remaining information for the entry as applicable 5 Click Save to post the entry or click Cancel to clear the New Record window The WebEOC Administrator can configure data fields to require completion before an entry is posted to a board If a required field is left blank and Save is clicked an alert iden tifying the missing information is displayed to the user as illustrated in the figure below When this occurs click OK enter the missing information and then click Save Windows Internet Explorer X A Thesubject field is required Figure 5 28 Missing information for a required field advisory WebEOC User Manual 5 31 Status Boards Adding and Updating Entries Retrieve Record Note Many organizations deny users the ability to modify i e update entries after they have been posted to the system If you do not have the ability to edit an existing entry it is because a WebEOC Administrator has restricted your user privileges Instead corrections or status changes are input by adding a new entry If the Add Only option is not enabled for a status board then whenever an update
71. er their own system WebEOC Administrators should refer to the WebEOC Administrator Man ual supplied with the software Overview 1 2 WebEOC is designed to make crisis information universally available to authorized users everywhere More important it is a tool that can be customized based on local requirements while affording agencies the ability to link to a wide assortment of different systems WebEOC can be used during the planning mitigation response and recovery phases of any emergency It can also be used by agencies during day to day activities to manage routine non emergency related operations Homeland Security Presidential Directive HSPD 5 requires that all federal departments and agencies adopt the March 1 2004 National Incident Management System NIMS This direc tive requires adoption of NIMS by state and local organizations as a condition of federal pre paredness assistance grants contracts and other activities As outlined in NIMS jurisdictional compliance with certain aspects of NIMS is possible in the short term by adopt ing the basic tenets of the ICS In the future NIMS will also outline system interoperability standards WebEOC 7 supports these objectives WebEOC is designed to interface with any system that supports open standards and has been successfully interfaced with Disaster Management Interoperability Services DMIS using the CAP 1 0 protocol CAP is the simple flexible data interchange format for
72. es Figure 11 2 File List window 11 2 WebEOC User Manual File Library Adding and Editing a File 2 Ifaddinga file click the Add File button The Add File window will display Add File File C Documents and Settir Browse Description Press Release 3 Figure 11 3 Add File window 3 Ifediting an existing file click the name of the file to be edited The Edit File window will display Note If editing an existing file the Description field is completed and the directory loca tion system assigned file ID is provided Edit File me oo Description Press Release 3 URL eoc7 plugins filestore getfile ashx fileid 228 Figure 11 4 Edit File window 4 Perform the following as applicable a Click the Browse button navigate to the file directory and select the file you want to upload b Enter a name or description for the file in the Description field c Click Save to save the file OR Click Cancel to return to the File List window without saving WebEOC User Manual 11 3 File Library Viewing a File Viewing a File To view a file perform the following steps Note You must have the appropriate application loaded on your PC in order to open the file 1 Click the File Library link on the Control Panel The File List window will display File List Press Release 1 docx Press Release 1 Press Release 2 docx Press Release 2 4 i Press Release 3 docx Press Re
73. etrieving misplaced login credentials e Forgotten username e Forgotten password e Logging off WebEOC User Manual 3 1 Logging in to WebEOC Logging in to WebEOC Logging in to WebEOC Access WebEOC through your web browser You can use Microsoft Internet Explorer 6 5 or higher Mozilla Firefox or Apple Safari over your organization s intranet or over the Internet depending on your network infrastructure Important If using Mozilla Firefox or Apple Safari to access WebEOC verify with the WebEOC administrator that the status boards you have permissions to use are compatible with these browsers Note If the WebEOC administrator has provided the position name and a position access code PAC so that you can self register go to the chapter titled Self Registration in this manual create your account and then return to this chapter for log in instructions To login to WebEOC 1 Start your web browser e g Internet Explorer 2 Access your WebEOC site Type the address of your WebEOC site into the Address field of your browser and press Enter If you do not know the address contact a WebEOC Admin istrator The address can be a uniform resource locator URL in the form of a domain name e g http www countyname com webeoc or an Internet protocol IP address e g http 192 168 1 10 webeoc It is recommended that you create a bookmark or add a shortcut to the desktop for your WebEOC site add
74. fiste notifications made d Time next offsite notification form is due v Figure 9 8 Viewing a Checklist Show Remarks To add edit or view a remark perform the following steps 1 Move the cursor over the applicable step to change it to a link and click An input box will open below the step e E 2 Review Command Room task list and set priorities P S ja Review site protective action measures Dose assessment specialist provided briefing Save Maximum length is 3000 characters Figure 9 9 Editing a Remark 9 6 WebEOC User Manual Checklists Adding viewing and editing remarks 2 Type the remark and click Save Note The remarks block is limited to 3000 characters The text is added to the running remarks area under the Step WebEOC User Manual 9 7 Checklists Adding viewing and editing remarks 9 8 WebEOC User Manual Chapter 10 Messages About Messages Many Crisis Information Management Software CIMS packages use e mail to communicate incident information among responders In WebEOC incident information is transmitted via status boards However WebEOC does have a Messaging plug in that allows users to commu nicate with each other via an internal messaging link unique to WebEOC Users can send mes sages to any e mail server or e mail addressable device such as cell phones or pagers It also allows users to send forward messages to e mail accounts external to WebEOC
75. for the selected location will display Citrus Florida Geocode 012017 SPECIAL WEATHER STATEMENT NATIONAL WEATHER SERVICE TAMPA BAY RUSKIN FL 241 PM EDT MON OcT 1 2007 FLZ039 042 043 048 gt 052 055 gt 057 060 gt 062 065 020100 LEVY CITRUS SUMTER HERNANDO PASCO P INELLAS HILLSBOROUGH POLK MANATEE HARDEE HIGHLANDS SARASOTA DE SOTO CHARLOTTE LEE INCLUDING THE CITIES OF CEDAR KEY CHIEFLAND CRYSTAL RIVER INVERNESS BUSHNELL THE VILLAGES BROOKSVILLE SPRING HILL NEW PORT RICHEY ZEPHYRHILLS CLEARWATER 5T PETERSBURG BRANDON TAMPA LAKELAND WINTER HAVEN BRADENTON WAUCHULA SEBRING AVON PARK SARASOTA VENICE ARCADIA PORT CHARLOTTE PUNTA GORDA CAPE CORAL FORT MYERS 241 PM EDT MON OCT 1 2007 INCREASING RAIN CHANCES ALONG WITH SOME POSSIBLE STRONG THUNDERSTORMS FROM THE BAY AREA SOUTH OVERNIGHT INTO TUESDAY A WEAK AREA OF LOW PRESSURE EXTENDING FROM THE FLORIDA STRAITS NORTHEAST TO THE BAHAMAS EARLY THIS AFTERNOON WILL DEEPEN SOME AS IT MOVES SLOWLY WEST NORTHWEST INTO THE SOUTHEASTERN GULF WATERS LATER TONIGHT AND TUESDAY AS THIS LOW MOVES WEST NORTHWEST INTO THE GULF DEEP LAYERED SOUTHEAST TO SOUTHERLY WIND FLOW WILL DRAW ABUNDANT TROPICAL MOISTURE Figure 12 5 Alert for Location Note You may print the board in its display format by right clicking on the board window and selecting Print 12 4 WebEOC User Manual Chapter 13 Common Alerting Protocol CAP Messages
76. gricultural Heal fr fv C Civil Disturbance Criminal Occurances Educational Facilities EE e ENJE Figure 15 4 Marker palette with different marker tabs 2 In the marker palette click on the desired marker e g radiological marker to be placed WebEOC User Manual 15 5 MapTac Placing Markers on a Map in the map view area Position the cursor at the location on the map where the marker is to Hazmat Facilities oe Sk Ed I aeea Hazmat Incidents DAAA AAA ADAG AA KAKO Figure 15 5 Radiological marker selected be placed and single click the mouse The marker is stationed at the position specified eae O Hana Hazmat Incidents AAAAAAA AAAAS AA Ki KA KO Sors Lair Infestation Figure 15 6 Radiological marker placed in map view area 3 To collapse i e hide the marker list click on the desired tab e g General 4 Note WebEOC users that have read only permissions to a map will not be able to add markers to a map 15 6 WebEOC User Manual MapTac Moving Markers Moving Markers To move a marker perform the following steps 1 Click and hold the left mouse button on the marker you wish to move 2 Dragthe marker to the new location and release the mouse button Resizing a Marker Markers can be resized by clicking one of the handles that appear around the marker when selected and
77. h each other using WebEOC s internal messaging plug in Chapter 11 File Library Describes how users can add files to a common storage loca tion that can be shared with other WebEOC users Chapter 12 National Weather Service Alerts NWS Describes how to access weather alerts and forecasts from the National Weather Service s Interactive Weather Information Network through WebEOC Chapter 13 Common Alerting Protocol CAP Describes how to post and view CAP messages through the Disaster Management Interoperability Services DMIS Chapter 14 Scroller Describes how to view data from multiple boards in a single win dow on a timed interval Chapter 15 MapTac Describes how maps or images can be displayed and annotated with markers shapes and labels once they are imported in to MapTac Chapter 16 Pocket PC Support Describes how to utilize WebEOC from a pocket PC device WebEOC User Manual Documentation Conventions Introduction Documentation Conventions Consistent use of typographic conventions in documentation is intended to help readers locate and interpret information easily This table presents specific typographic conventions used in this manual Table 1 1 Documentation Conventions marks Item Convention Example Acronyms and initialisms All uppercase FCC Book titles Title caps italics See the WebEOC Administrator Manual Chapter titles Title caps
78. he status board has been reviewed opened the font color will reset to black Position Log Figure 4 8 Board name with font change indicator WebEOC 7 User Manual 4 9 Control Panel Overview Navigating the Control Panel 4 10 For more detailed information on status boards and their specific functions refer to the chapter titled Status Boards for a step by step process description Plug ins and Tools Plug ins and Tools like Chat Checklists and Messages may be opened by clicking on the name of the item Only those items to which a User has been granted access will appear on the con trol panel Clicking the X next to the name of the plug in on the control panel will close the corresponding window Pop up alerts A user can receive a pop up notification for the following cases e Anew message has been received You have received a new message Figure 4 9 New message pop up alert The user is logged bumped off by another user You have been logged off by another user Figure 4 10 Forced logoff pop up alert e Dual commit entries are queued or have been posted data Dual Commit posted for Position Log Figure 4 11 Queued or new dual commit entries pop up alert Ifthe pop up alert feature is configured for a board The pop up alert will appear at the very bottom of the control panel The alert can be dismissed by clicking the message Links Links on the WebEOC control panel offer access to I
79. heck with your WebEOC Administrator to determine your specific user permissions Spell Check Spell Check is available in all data entry windows This feature offers users the ability to spell check text entered into text areas The Spell Check button will prompt a spell check dialog window to appear when selected As suspect words are detected users may ignore the alert add the word to the dictionary or manually replace the word by entering the correction in the Change To Field After the spell check process is complete an internet explorer dialog will display Clicking OK will eliminate the spell check dialog box and return to data entry window WebEOC User Manual Status Boards Status Boards General Enta Sort Filter Update Record1 Spell Check Word Not in Dictionary Ignore i All Spell l Childen gnore Check Orig Change To button a Suggestions m Replace children child en 3 Replace All childed E childes Chilton Chaldean Shelden Chaldea A Figure 5 15 Spell check feature and spell check dialog Board Attachments Sometimes it is necessary to include a map or an additional file to a board WebEOC enables you to attach one or more files to a board entry File size limits are controlled by the WebEOC administrator The attachment feature must be added to a board prior to using it This is also the responsibility of the WebEOC Administrator
80. ignment List ICS 205 Incident Radio Communications Plan ICS 206 Medical Plan ICS 207 Organizational Chart ICS 209 Incident Status Summary Report ICS 211 Incident Check In List ICS 213 General Message Form ICS 214 Unit Log Form ICS 215 Operational Planning Work Sheet ICS 215a Incident Action Plan Safety Analysis ICS 216 Radio Requirements Worksheet ICS 218 Support Vehicle Inventory Form ICS 220 Air Operations Summary ICS 221 Demobilization Checkout ICS 224 Crew Performance Rating Form ICS 225 Incident Personnel Performance Rating Form ICS 230 Daily Meeting Schedule WebEOC User Manual 5 17 Status Boards ICS Forms 5 18 INCIDENT BRIEFING 1 Incident Name 2 Date B Time 4 Map Sketch amp l 5 Current Organization Incident Commander Safety Off Liason Off Info Off Planning Operations Logistics Finance Div Div Div Div Air Air Operations Air Support Air Attack lair Tanker Coord Helicopter Coord 6 Resources Summary Resources Ordered Resource Identification ETA On Scene Location Assignment 7 Summary of Current Actions l8 Prepared by Name and Position Ics 201 NFES 1325 Figure 5 11 Examp
81. ions Section Chief Figure 7 2 Edit Chat Room window 3 Enter a name for the chat room Assign or remove the group s of users that will have access to the chat room e Double click to move a group to the opposite pane assigned or unassigned OR e Click to highlight the name of the group and then click on the lt or gt arrow OR e Add several groups simultaneously holding down the CTRL key and single click each group name WebEOC User Manual Chat Creating a Chat Room 5 Click Save to create the chat room OR Click Cancel to return to the Chat Room List window WebEOC User Manual 7 3 Chat Using Chat Using Chat To use a chat room perform the following steps 1 Click the Chat link on the Control Panel The Chat Room List window will display Chat Room List Add Chat Room Administrative Support 2 Control Cell 3 Video Display Operator Figure 7 3 Chat Room List window 2 Click the name of the chat room you want to enter 7 4 WebEOC User Manual The Chat Room window will display Operations Chat Room Leave Room Users WebEOC Administrator Messages Figure 7 4 Chat Room window Chat Using Chat Note Upon entering a chat room the Messages Pane will be empty and the current par ticipants in the chat room will appear in the Users pane 3 Type the message in the bottom Text Message area Click Send The message will be added to the Message
82. ivalent to the Event Log or the Incident Journal It can be used to track events and activities and log who did what when The Signif icant Events status board provides the real time chronology of actions taken during an event from beginning to end Entries in this status board include Reporting authority Event type Date and time of the entry Location Priority level A narrative summarizing event information WebEOC User Manual 5 3 Status Boards WebEOC Status Boards WebEOC s other status boards offer essentially the same functionality but allow information to be grouped categorically instead of chronologically Sample Incident Significant Events 4 The F D Battalion Chief talks with students in the B Wellington parking lot who witnessed a small explosion They told EOC Director him it was near a ventilation shaft The BIC reports that 02 06 2008 15 20 39 TET Te lel lt Meee RRR eee CILA Hazardous near the entrance Materials B Chief 3 Police and fire report seeing victims exhibiting what is Expo known as SLUDGEM symptoms Salivation Battalion Chief lacrimation urination defication gastric distress 02 06 2008 15 17 11 FETT ate lee Hazardous Materials Investigation Response 2 A person claiming to be a terrorist just phoned KNB B Wellington Radio and said What do you think about that EOC Director 02 06 2008 15 14 29 Hazardous Materials KNBR Radio uit BC requests a HAZMAT inve
83. l notes or comments for the contact The level of permissions granted by an administrator in conjunction with the access privileges allowed by the creator of the contact determine the view and or edit privileges a user may exercise The following topics are covered in this chapter e Permissions e Sorting Contacts e Viewing Contact Information e Adding and Editing a Contact e Searching Contacts e Importing Contacts e Exporting Contacts Deleting a Contact WebEOC User Manual 8 1 Contacts Permissions Permissions As mentioned in the introduction permissions are granted to users based on permissions enabled by an administrator in conjunction with the access privileges allowed by the creator of a contact A user granted full access privileges through their Group permissions by an admin istrator will be able to see and edit all contacts When restricted permissions have been assigned the restricted user will be able to add a contact edit those contacts that they create and view only those contacts that the creator has set to Do not hide from restricted users If you have questions about the permissions available to you in Contacts please contact the WebEOC Administrator Sorting Contacts 1 Click the Contacts link on the Control Panel The Contacts window will display Import Export Search Cook Jim ESi Acquisition Inc 863 666 7651 ib Gorta John ESi Bb Mason Samual Fire Department 706 831 1789
84. le of an ICS form ICS Form 201 Incident Briefing Form WebEOC User Manual Status Boards General Navigation Status Boards Status Boards General Because status boards are displayed in windows that can be resized the number of entries that can be seen at any one time will vary If a board has more entries than can be viewed at the same time use the scroll bar to navigate through the window Each status board may also be resized to increase or decrease the viewing area Sa WebEOC Administrator EOC Director 01 01 1900 00 00 00 Flood Contacted Chief of Sample Incident Significant Events Chief Mann was notified of the rescue effort by EMS of the 4 surrounding counties OPS Medium 5 EOC Section Chief 02 06 2008 17 47 02 Hazardous Materia Log in on Sign in Roster and obtain badge from security personnel Is 4 B Wellington EOC Director 02 06 2008 15 20 39 Hazardous Materia B Chief 3 Expo Battalion Chief 02 06 2008 15 17 11 Hazardous Materials Investigation Response High lt lt Page 1 of 1 Disable Refresh The F D Battalion Chief talks with students in the parking lot who witnessed a small explosion They told him it was near a ventilation shaft The B C reports that he can see 3 police officers and 3 firefighters down near Is Butte Tee Police and fire report seeing victims exhibiting what is known as SLUDGEM symptoms Salivation lacrimation urination
85. lease 3 ib ib i Figure 11 5 File List window 2 Click the View down arrow icon adjacent to the file A popup box will display File Download Do you want to open or save this file f Name Emp_phone_address xlsx l a Type Microsoft Office Excel Worksheet From 206 74 58 50 EE see ee Always ask before opening this type of file i While files from the Internet can be useful some files can potentially o harm your computer If you do not trust the source do not open or save this file What s the risk Figure 11 6 3 Click Open to view the file Note You must have the appropriate application to open the file 4 Click Save to save the file to your computer Or 11 4 WebEOC User Manual File Library Viewing a File Click Cancel to return to the file list 5 To close the window click the X located in the top right corner of the File View window WebEOC User Manual 11 5 File Library Deleting a File Deleting a File Note Users unable to perform the delete operation should contact their WebEOC Adminis trator for assistance in determining if their permissions allow deletion To delete a file 1 Click the File Library link on the Control Panel The Folder List window will display Press Release 1 docx Press Release 1 B 2 Press Release 2 docx Press Release 2 ib Press Release 3 docx Press Release 3 Add File Figure 11 7 File List window
86. lerts Accessing and Viewing NWS Alerts 3 All alerts for the State Territory selected will display NWS Weather Alerts StaterTentory Location Alachua Florida 012001 vi Identifier NOAA NWS ALERTS Florida 2007 10 01715 59 06 04 00 Sender w nws webmaster noaa gov Sent 2007 10 017T15 59 06 04 00 Current Watches Warnings and Advisories for Florida Issued by the National Weather Service Alachua Florida Geocode 012001 SHORT TERM FORECAST NATIONAL WEATHER SERVICE JACKSONVILLE FL Figure 12 3 State Territory Alerts 4 To go immediately to the alert for a specific location within a State Territory select the location from the Location drop down list NWS Weather Alerts StaterTertory Location Alachua Florida 012001 Alachua Florida 012001 Identifier Baker Florida 012003 11715 59 06 04 00 Sender WBay Florida 012005 Sent 200 Bradford Florida 012007 Current Weroward Metropolitan Florida 012011 _ Florida Issued by the National Weather 9Broward Metropolitan Florida 012011 Calhoun Florida 012013 Charlotte Florida 012015 Citrus Florida 012017 Clay Florida 012019 Clay Florida 012019 SHORT TE coastal Volusia Florida 012127 NATIONAL Danatal Viahinia Clarida M497477 Alachua Geocode Figure 12 4 Location Drop Down List WebEOC User Manual 12 3 National Weather Service NWS Alerts Accessing and Viewing NWS Alerts The alert
87. ll dis play messages in the same format as the Inbox e Messages list A list of messages currently residing in the selected mailbox inbox sent deleted is displayed Sender subject priority incident and received date time stamp for each message is captured e Compose Click the Compose button to create a new message e Delete To remove a message from the Inbox click the Delete button adjacent to the message For housekeeping purposes users can delete messages from the Inbox The message is not actually deleted but simply removed from the Inbox and sent to the Deleted Items list where it is maintained until the incident through which the message was sent is archived Messages maintained in the Sent and Deleted Items cannot be deleted but will be removed from these lists when the incident through which the message was sent is archived 10 2 WebEOC User Manual Messages Sorting Messages Sorting Messages Messages can be sorted by clicking on the column title link corresponding to the column you wish to sort by By default messages are sorted based on the time it was received with the most recent mes sage at the top Composing and Sending a Message To compose a new message perform the following steps 1 Click the Messages link on the Control Panel The Messages window will open displaying a list of messages currently residing in the Inbox Messages __ Delete 2007 10 01 17 08 40 ip WebEOC
88. ls ESi University Notes Phone Numbers Business 1 863 666 7651 Business 2 Home Pager 723 876 3400 Fax Other Service Carrier Business Cell 706 831 8744 Personal Satellite Cell Phone Access Level Hide from restricted users Do not hide from restricted users Save Figure 8 3 Edit Contact window 3 Click Cancel or Back to exit the Edit Contact detail window and return to the Contacts window Note Users with administrator privileges will have access to Save and Cancel buttons in the Edit Contacts window users who do not have administrator privileges will have access only to the Back button 8 4 WebEOC User Manual Contacts Adding and Editing a Contact Adding and Editing a Contact To add anew contact or edit an existing one perform the following steps 1 Click the Contacts link on the Control Panel Note Users who do not have edit privileges for the contact will not be able to perform this operation The Contacts window will display Import Export Search Cook Jim ESi Acquisition Inc 863 666 7651 ia 2 Gorta John ESI B 3 Mason Samual Fire Department 706 831 1789 B 4 Morgan Johnathan ESi ib 5 Smith Joanna EPA Region 706 831 1789 rs Figure 8 4 Contacts window 2 Ifadding a new contact click the Add Contact button OR If editing an existing contact click on the contact WebEOC User Manual 8 5 Contacts Adding and Editing a Contact
89. lt Time Zone E Pine E E Orda Duplicate user name alert WebEOC User Manual WebEOC Self Registration Completing WebEOC Self registration 10 Once self registration is complete the following confirmation window displays a Create Account i The new user Myah Lawson has been successfully created Click the OK button to continue logging into WebEOC as this user Figure 2 8 11 Click OK to in the confirmation window You will be redirected to the WebEOC Login win dow Go to the following chapter titled Logging in to WebEOC for detailed log in instruc tions WebEOC 7 0 Login p j User Password New User Click here to create an account e Forgot Username Password Figure 2 9 WebEOC Login window WebEOC User Manual 2 7 WebEOC Self Registration Completing WebEOC Self registration 2 8 WebEOC User Manual Chapter 3 Logging in to WebEOC Introduction This chapter describes how to log in to WebEOC enter additional information if required and retrieving misplaced login credentials Note If the WebEOC administrator has provided the position name and a position access code PAC go to the chapter titled Self Registration in this manual to set up the new account and then return to this chapter for login information The following topics are covered in this chapter e Loggingin to WebEOC e Entering additional login information e R
90. m on FEMA s website Preparing FEMA forms within WebEOC provides not only an electronic method of comple tion but aids in document retention because data contained within each form is saved to the database when the incident is archived FEMA forms included with WebEOC are listed below Instructions for completing each form are contained in the Applicant Handbook e FEMA Form 90 49 Request for Public Assistance e FEMA Form 90 91 Project Worksheet e FEMA Form 90 91A Project Worksheet Damage Description and Scope of Work Con tinuation Sheet e FEMA Form 90 91B Project Worksheet Cost Estimate Continuation Sheet e FEMA Form 90 91C Project Worksheet Maps and Sketches Sheet e FEMA Form 90 91D Project Worksheet Photo Sheet e FEMA Form 90 120 Special Considerations Questions e FEMA Form 90 121 PNP Facility Questionnaire e FEMA Form 90 123 Force Account Labor Summary Record WebEOC User Manual Status Boards FEMA Forms e FEMA Form 90 124 Materials Summary Record e FEMA Form 90 125 Rented Equipment Summary Record e FEMA Form 90 126 Contract Work Summary Record e FEMA Form 90 127 Force Account Equipment Summary Record e FEMA Form 90 128 Contract Work Summary Record e FEMA Form 90 129 Mission Assignment WebEOC User Manual 5 15 Status Boards FEMA Forms e FEMA Form 90 49 Request for Public Assistance FEDERAL EMERGENCY MANAGEMENT AGENCY OMB No 3067 0151 REQUEST FOR PUBLIC ASSISTANCE E
91. mage displays in the map view area 2 MapTac Microsoft Internet Explorer provided by ESi n f ae i eg 7 x fal 4 red m a a Labels amp Brumcodpark a Qual Hollon a O 9 es a Finds Al 4 ri J Droakheven Estates Agricultural y baal lt E rin y wi PaA Gen Civil Disturbance Criminal Occurrences Educational Facilities Akter Creak Ye s F g tarms S Sparus Dy SHE Ne internet 100 Figure 15 2 Map view area 3 To print a map click the Print printer icon in the lower right hand corner of the map 15 4 WebEOC User Manual MapTac Placing Markers on a Map Placing Markers on a Map Note WebEOC users that have read only permissions to a map will not be able to add markers to a map MapTac comes pre loaded with DHS symbology To place a marker on a map perform the following steps 1 Click the desired marker tab e g Agricultural to display the marker palette Maps Aiken x Clear Map Shapes e Z 7 x red M Labels A Agricultural Heal cl fred on C3 Civil Disturbance Criminal Occurances Educational Facilities Figure 15 3 Marker palette Note Icons may be grouped and available under different marker tabs Maps Aiken Clear Map Shapes a x Labels a als ad A
92. ministrative privileges the Admin manager link will display in blue font in the Tools section of the control panel To access the Admin manager simply click 4 4 WebEOC 7 User Manual Control Panel Overview Navigating the Control Panel the Admin link on the control panel The Admin manager window displays Use of the WebEOC Admin Manager is detailed in the WebEOC Administrator Manual Home Groups Positions Sessions Users Incidents Archives Incidents Support Information Website ESi Support Email support esi911 com Server Information Master Views CustomerID ESi Reporter Version 7 0 0 Enterprise Simulator Organization z Name EOC Professional 7 0 0 20080117 001 Boards Build Number 32bit Dual Commit File Library Links Lists Menus Admin Profiles Audit Log CAP Messaging General Checklists MapTac Scroller Figure 4 3 Admin manager WebEOC 7 User Manual 4 5 Control Panel Overview Navigating the Control Panel Editing user information The username on the control panel will be displayed as either a static line or as an active link If the system administrator has enabled the edit account feature in WebEOC then all users will be able to edit and maintain their own user account information In addition if you were requested to enter additional information during your login then data fields in the Addition
93. ministrator WebEOC 7 0 Login WebEOC was unable to retrieve your user name See your WebEOC administrator for more assistance Retrieve Username Enter your WebEOC user email address below and click the Continue button WebEOC will send your user name to your email address Email Address pk esi911 com Confirm Address Figure 3 13 Invalid e mail address 6 Check your e mail account to retrieve your username A message detailing your requested WebEOC User Manual 3 9 Logging in to WebEOC Retrieving Misplaced Login Credentials account details similar to fig 2 9 Dear Myah Lawson Here is your requested WebEOC user account information Your WebEOC username is Myah Lawson You can email your WebEOC Administrator by responding to this email Figure 3 14 User account information e mail 7 To abort the process at any time click the Cancel button You will be redirected to the WebEOC Login page WebEOC User Manual Logging in to WebEOC Forgotten Password Forgotten Password If you have forgotten your password you can reset it 1 Click the FOrgot Username Password link in the WebEOC login window The Forgot Username Password window will appear WebEOC 7 0 Login I Reset Password Enter your WebEOC username and email address below and click the Continue button WebEOC will send you an email with further instructions on resetting your password Username Email Address Figure 3
94. n conjunction with notification type boards and distribution list e mail accounts used to notify users outside of WebEOC An example of a data entry screen where the e mail feature is incorporated is illustrated below In this example the data configured as the event type will become the subject of the e mail and the Description data will be included in the e mail as content Where multiple e mail addresses are entered separate the addresses with a comma Significant Events Ops Microsoft Internet Explorer provided by ESi Save Spell Check Cancel Retrieve Record Dual Commit DC Server Report As WebEOC Administrator x Originating User Susan Anthony Originating Position EOC Communicator Date Time 2 12 2008 22 20 20 E Event Type Floo Email To with no space Subject L Lake Dam Break Description The wall of the d Highway 302 at PeXticoat Junction underwater Priority From m Sent Tue 2 12 2008 10 31 PM Ce Subject Flood The wall of the dam has been breached Highway 302 at Petticoat Junction is underwater Figure 5 19 Example of entering e mail addresses to a data entry form and how input information displays in the e mail Note A board must be configured by a WebEOC administrator to send e mails Contents of an entry can be e mailed to individuals or groups inside or outside of the EOC 5 24 WebEO
95. nal Facilitie icin mergency Operations Energy Financi Fire Facilities K Fire Incidents Fes General Nag Geological a Government Military Hazmat Facilities Hazmat Incidents pels Bsmency j Fox lar Caha aij s alo Mepis ine SHOE VI internet Rioo eA Done Figure 15 9 Ellipse shape 6 To draw a polygon a Click on the Polygon drawing tool b Click on the map at each of the corners for the polygon then return to the first corner 15 10 WebEOC User Manual MapTac Placing a Shape on a Map c Click to complete the shape The completed polygon will display MapTac Microsoft Internet Explorer provided by ESi http 206 74 58 109 e0c7 plugins maptac display aspx function list permlevel 1 amp pluginid 108 amp abel MapTac A MAPIUES TES Aiken SC Clear Map Shapes QZ 7 XxX red wM Labels alg Agricultural Civil Disturbance Criminal Occurrences Educational Facilities Emergency Operations Energ Financial ire Facilities Fire Incidents General eological Government Milita Hazmat Facilities Hazmat Incidents Infestation Law Enforcement Medical Public Venues lt E Done Figure 15 10 Drawing a polygon 7 To drawa line A tee i C A Powiview Esta Uh Pi a we G y Fuman Drosibgwen Uatates 4 ry g 2 3 townie nmi a Qhon
96. nd options enabled by the WebEOC Administrator Entry Data Entry Used to add a new entry to a status board or update an existing entry The Entry window appears by default when the Board Operations window is dis played Note If a user is granted read only privileges for a status board the Entry function i e New Record window is not enabled The Sort window appears by default for users with view only permissions when the Board Operations window is displayed Significant Events Ops Microsoft Internet Explorer provided by ESi Figure 5 23 Read Only Privileges Entry is disabled Dual commit and Data link operations are also executed through the Data Entry window when these feature s are enabled for the status board 5 28 WebEOC User Manual Status Boards Board Operations Window Overview Note 1 Not all status boards allow entries to be updated add only nor are all users granted read write privileges to status boards See your WebEOC Administrator for more information Note 2 If the Add Only option is not enabled for a status board then whenever an update is made to an entry only the last update is displayed in the status board The origi nal entry and any updates are stored to the database e A date time tool may also be available in the Data Entry window Simply click on the cal endar icon modify the time and click on the date The selected time will display in the date time field O
97. ns where a user selects their particular agency organization and then only their incidents are presented during login WebEOC has Dual Commit and Data Linking capabilities e Dual Commit is a feature within WebEOC that allows information to be posted to a second server With Dual Commit agencies can automatically or selectively decide which board entries to post to an outside server keeping sensitive information within your organization e WebEOC s Board Builder provides the ability for data fields in one status board to be mapped to specified fields in designated destination board s allowing one time entry of information This feature called Data Linking provides the ability to push informa tion from one status board to another This is an option administrators can set for individual boards Once set users determine what entries are linked when they are linked and to which status boards Separate from Data Linking described above WebEOC can be used to provide links to any system web site or file word processing spreadsheet pdf etc through the Control Panel A link typically opens a new window displaying the interface of the external system Links may also be configured and accessed through WebEOC s File Library Links to modeling programs accessible over the network or installed on the local machine can also be added to the Control Panel Outputs from common dispersion models such as Cameo Aloha can be publishe
98. nt Events Task Tracker Mission Task Press Release Shelters Situation Reports Checklists Contacts Messages Plugins File Library MapTac NWS Weather Alerts Checklists Open Complete Previously Accomplished Not Applicable Incident Unattended Package Regional Airport z Checklist EOC Director Checklist Hide Remarks Show Remarks Review latest consequence assessment and meteorological forecast P l Ce 2 Review Command Room task list and set priorities c x a Review site protective action measures c b Barricade closures P 3 Obtain briefing from the EDO c 4 Assume command and control responsibilities from the EDO 6 Brief the EOC cadre a Incident classification b Protective actions implemented v c Offiste notifications made x d Time next offsite notification form is due Figure 9 1 Checklists Window If you are logged in to a specific incident then only checklists applicable to that incident will appear If you are logged into a master view an Incident drop down list will appear The inci dent selected from the drop down list determines the incident with which the checklist data will be archived The Checklists window defaults to the first checklist in the drop down list A different checklist may be viewed by selecting it from the drop down list To close the Checklists click the X loca
99. nternet depending on your network s infrastructure using Microsoft Internet Explorer 6 5 or higher Note Prior to using Mozilla Firefox or Apple Safari to access WebEOC check with the system administrator and confirm compatibility with these browsers To complete self registration perform the following 1 2 2 Obtain your Position Name and Position Access Code PAC from your WebEOC adminis trator Have the following information available to complete self registration e User name usually the user s proper name The password you wish to use Note WebEOC may require that you enter a strong password e Primary e mail address e Optional Secondary e mail address es e Local time zone and Daylight Saving Time requirement Start your web browser e g Internet Explorer Access your WebEOC site The first time you access WebEOC you may need to type the address of your WebEOC site into the Address field of your browser then press Enter If you do not know the address contact a WebEOC Administrator The address can be a uniform resource locator URL in the form of a domain name e g http www countyname gov webeoc or an Internet protocol IP address e g http 192 168 1 10 webeoc It is recommended that you create a bookmark or add a shortcut to the desktop for your WebEOC site address so that you can access the site easily Consult your browser s docu mentation to find out how to create and
100. nternet and intranet sites shared folders and files in the File Library As long as your administrator has provided your position with privileges the links may be accessed by just clicking their name on the control panel Those users without permissions will not have a Links section WebEOC 7 User Manual Control Panel Overview Navigating the Control Panel Once a link is clicked the browser window will display Plugins 00 ESi Headquarters search About ESi Support ESi Facility Design can offer suggestions that will enhance any j Project whether you are building a new EOC or renovating an existing facility Upcoming Events Latest ESi News o 2008 FEPA Booth 45 amp 46 AUGUSTA Dec 12 Augusta software developer Emergency January 29 2008 January 31 2008 Services Integrators unveiled its sleek new state of the art e Public Health Preparedness Summit 2008 Booth 29 headquarters on Broad Street on Wednesday February 19 2008 February 23 2008 The 13 600 square foot building the former site of National View Full Calendar Exchange Bank will house most of the company s 50 employees who develop crisis management software used by local state and federal governments Link to original article Figure 4 12 Link to internet browser WebEOC 7 User Manual 4 11 Control Panel Overview Navigating the Control Panel 4 12 Menus Tiered menus can be created and added to the control p
101. o February 2008 gt SunMonTueWedThu Fri Sat 27 28 29 30 31 1 2 10 11 12 13 14 15 16 17 18 19 20 21 22 23 Figure 5 24 Date and time tool Sort used to set the sort order for entries currently displayed on the status board Entries can be sorted in ascending or descending order by data id entry date originating user originating position date time or any other non text area fields on a board Also the number of entries displayed at a time in the status board page can be set within the Sort tab Filter used to filter entries currently displayed on a board meeting specific criteria Because status boards can be designed and customized based on local needs only general instructions are provided here Each status board functions in the same general way regardless of the fields they may contain WebEOC User Manual 5 29 Status Boards Adding and Updating Entries Adding and Updating Entries Data Entry Window The Data Entry function in the Board Operations Window allows you to either add a new entry to a status board or update information for an existing entry The numbers types and names of fields vary among status boards depending on the design and features that are enabled or disabled Sort Filter Drop down menu Ner Record1 Save Spell Check Cancel Report As WebEOC Administrator x Date Time field Originating User B Wellington RL eatin Position EOC Direc
102. ority Select the priority for the message High Normal Low The color code for statuses display as e Red High e Black Normal e Green Low e Message Enter the text in the Message field e Attachment If attaching a file click Browse to choose the file to attach Note WebEOC s messaging can only support one attachment To send more than one file save the items to a zip file and attach the compressed file to the message e Generate e mail If a message will also be sent out of WebEOC to selected e mail recipients click the Generate e mail checkbox An e mail will be sent only to addressees who have been set up as Users in WebEOC Configuring e mail addresses for a user is covered in the WebEOC Administrator Manual If the sender i e person composing the message of the e mail does not have an e mail address configured in his her user account the Generate e mail checkbox will not appear as an option When the Generate e mail box is checked an ad hoc e mail field displays An unlimited number of e mail addressees can be added to this field Separate each e mail address with acomma Click Send to send the message OR Click Cancel to abort the message and return to the inbox WebEOC User Manual Messages Printing a Message 6 You will automatically return to the message list Printing a Message To print a message 1 Click the Messages link on the Control Panel The Messages window will display Go
103. ot display in the Contacts window for users assigned restricted permissions by the administrator Do not hide from restricted users Contacts set to Do not Hide can be viewed but not edited by users with restricted permissions 4 Click Save to save the information for the contact OR Click Cancel to return to the Contacts window without saving information WebEOC User Manual 8 7 Contacts Searching and Printing Contacts Searching and Printing Contacts To search for a specific contact or group of contacts perform the following steps 1 Click the Contacts link on the Control Panel The Contacts window will display Import Export Search Add Contact 5 2 Gorta John ESI ib 3 Mason Samual Fire Department 706 831 1789 B Morgan Johnathan ESi iS Smith Joanna EPA Region 706 831 1789 Bb Figure 8 6 Contacts window 2 Click Search The Search Contacts window will display Search Contacts Last Name Cook FirstName sd Agency COSY Department oS E coy E State Figure 8 7 Search Contacts window 3 Enter search values for any combination of the following fields e Last Name e First Name e Agency e Department e City e State 8 8 WebEOC User Manual Contacts Searching and Printing Contacts 4 Click Search The Contacts window will populate with a list of contact s matching the search values OR Click Cancel to suspend the search and return
104. r Adding a Label to a Marker 15 14 Labels can be added to a marker from the marker palette Note Labels cannot be added to shapes To add a label to a marker perform the following steps 1 Click the Labels tab to display the label palette Labels a Figure 15 14 Label palette 2 Click the Set Label button to select the set label function Labels _ Figure 15 15 Set Label A button 3 Click on the marker to be labeled WebEOC User Manual MapTac Adding a Label to a Marker The label text prompt will display MapTac Microsoft Internet Explorer provided by ESi http 206 74 58 109 eoc7 plugins maptac display aspx function list amp permlevel 18pluginid 10 amp abel MapTac gt MAPQUEST 7 Vii TH Be W A S 2 Bormniview Estates Explorer User Prompt Script Prompt DP bps Syetno e fy 7 3 g etay 3 Figure 15 16 Label text prompt 4 Enter the text for the label and click OK The label will appear under the marker Figure 15 17 Label for marker 5 Click Cancel to abort adding a label WebEOC User Manual 15 15 MapTac Clearing a Label on a Marker 6 Click the Set Label button again to deselect the set label function 7 Note WebEOC users that have read only permissions to a map will not be able to add labels to a map Clearing a Label on a Marker To clear a label on a marker perform the following steps 1
105. r Jane Marks County Richmond Capacity 100 Occupancy 89 ARC Special Approved ha Needs ID 1 Status OPEN Availability 11 Pet Friendly Return To List lt lt lt lt lt lt Page 10f1 C Disable Refresh Shelters status board WebEOC User Manual Status Boards FEMA ICS ESF Forms FEMA ICS ESF Forms WebEOC contains a suite of status boards patterned after FEMA and ICS forms ESi can also provide examples of boards based on ESF function e FEMA forms are those contained within The Federal Emergency Management Agency s Applicant Handbook The handbook describes how applicants e g cities counties etc apply for federal assistance under the Public Assistance Program e WebEOC s ICS forms support the five major components common to most organizations Command Operations Planning Logistics and Finance These forms are based on those published by National Interagency Fire Center National Wildfire Coordinating Group e Unlike ICS or FEMA forms where specific formats are prescribed ESFs contain no such structure Because ESFs vary so widely examples are not shown in this manual Typical ESF status boards are available for download from ESi s community website FEMA Forms 5 14 FEMA s Applicant Handbook provides easy to use instructions on how to apply for Public Assistance grants WebEOC ships with a current set of FEMA Forms and they are also avail able through the DocNet syste
106. rators building supplies and additional barricades Figure 5 7 SITREP ICS status board WebEOC User Manual 5 11 Status Boards WebEOC Status Boards 5 12 Road Closures The Road Closures status board provides a detail of the closure s location date time of the clo sure as well as an estimation of the road s re opening The body of the entries in the display view act as a link to the record detail where more information on the closure can be reviewed Road closures can be added ad hoc as the emergency unfolds Postings to this status board also include the road name and jurisdiction indicate the reason for the closure and display the status of repairs The Road Closures board contains the following attributes Road name e Jurisdiction e Address Time date closed Estimated time date opened e Repair and status e Reason for closure lt Update Record Save Spell Check Cancel Report As BKennedy v Name of Road Windmill Way Jurisdiction Richmond Time ang Date 02 08 2008 12 08 00 E losed Est Time and z Date Open 02 08 2008 12 08 00 Priority High Address eoo fea Redb Road Closures Name of Time Date Time Date D id Reason for Stane l Road Ades Closed Opened Closure detou 1800 Windmill Cente Windmit Way and 2900 0208 2008 02 08 2008 L Way 12 12 31 12 12 31 passable Repairs and Locat either gratus 1800 Windmill 4 Windmit Way and 2200 0
107. rd the message The message will open in the Compose New Message window Note Attachment enclosed is annotated if an attachment was included in the initial e mail Compose New Message TO Users Groups Positions McKinney Maria All EOC Director a Oana Gart a Director Controller _ Finance Section Chief Redmon Finance Finance Staff WebEOC Administrator Finance Section Chief Liaison Officer Logistics Logistics Section Chief Incident Unattended Package v Subject Fyy Employee call out list Y Priority Normal Enter text here amp Origina Message From WebEOC a Attachment O Generate Email Figure 10 9 Compose New Message Window WebEOC User Manual 10 9 Messages Forwarding and Replying to Messages 10 10 4 Complete the following fields as required e To Select the recipient s from the Users Groups and Positions drop down lists The name will become highlighted when you click on it Note 1 If an e mail account has not been configured for a user that user name will not appear in the To Users list Note 2 To send a message to multiple recipients press and hold the Ctrl key and click each recipient user group and position To deselect a choice press and hold the Ctrl key and then click once on the choice to deselect Subject Complete the subject field This text will display in the Messages window e Pri
108. ress so that you can access the site with ease Consult your browser s documentation to find out how to create and manage bookmarks 3 The WebEOC Login window displays SSS EEE WebEOC 7 0 Login i User Password e New User Click here to create an account Forgot Username Password Figure 3 1 WebEOC Login window 4 Enter your username and password As you enter your password values display as a series of bullets Note The password is case sensitive 3 2 WebEOC User Manual Logging in to WebEOC Logging in to WebEOC 5 Click OK 6 Ifyou enter your password username incorrectly an advisory will appear Click OK and attempt to login again by repeating steps 4 and 5 EE es WebEOC 7 0 Login i Invalid username or password Passwords are case sensitive Figure 3 2 Invalid username password advisory 7 Ifyou exceed the number of failed login attempts allowed a User Account Locked window will appear WebEOC 7 0 Login _ User Account Locked Figure 3 3 User account locked advisory Click OK and request a WebEOC Administrator unlock your account 8 Log in accounts can be configured as either single or multi user Multi User accounts allow more than one user to log in to the same account at any one time Single user accounts allow only one person at a time to login using the account WebEOC User Manual 3 3 Logging in to WebEOC Logging in to WebEOC
109. rofit Organization If yes which of the facilities identified below best describe your organization Title 44 CFR part 206 221 e defines an eligible private non profit facility as any private non profit educational utility emergency medical or custodial care facility including a facility for the aged or disabled and other facility providing essential governmental types services to the general public and such facilities on Indian reservations Other essential governmental service facility means museums Zoos community centers libraries homeless shelters senior citizen centers rehabilitation facilities shelter workshops and facilities which provide health and safety services of a governmental nature All such facilities must be open to the general public Private Non Profit Organizations must attach copies of their Tax Exemption Certificate and Organization Charter or By Laws if your organization is a school or educational facility please attach information on accreditation or certification Offi Use Only FEMA DR FIPS Date Received EMA Form 90 49 OCT 02 REPLACES ALL PREVIOUS EDITIONS Figure 5 10 Example of aFEMA form Form 90 49 Request for Public Assistance 5 16 WebEOC User Manual ICS Forms Status Boards ICS Forms ICS Forms included with WebEOC are listed below ICS 201 Incident Briefing Form ICS 202 Incident Objectives List ICS 203 Organizational Assignment List ICS 204 Division Ass
110. rough your group assignment Note If your position or incident does not appear in the drop down list contact your WebEOC Administrator 10 Select your position from the Position drop down list 11 From the Incident drop down list select either an incident or a master view WebEOC 7 0 Login Position an Incident Sample Incident Sample Incident Tornado a Master View 1 Master View 2 Flood hark of ESi Acquisition Inc Figure 3 7 Incident Drop Down list The line containing the selected incident or master view is highlighted e A master view rolls up multiple ongoing incidents for viewing through a common single view thus eliminating the need to log out of one incident to log in to a differ ent incident The name of the master view is displayed flush left immediately followed by a group of sub incidents each sub incident annotated by a long hyphen e g Flood Explosion etc e Incidents not assigned to a master view appear first in the incident drop down list alphabetically followed by master views and their assigned sub incidents e Ifthe Setup incident appears in the incident list login to it only if performing system administration functions It displays last in the drop down list 12 Click OK to continue the login OR Click Cancel to return to the WebEOC login window 13 Ifthe WebEOC administrator has enabled the additional login information feature the Web
111. s http www oasis open org specs index php capv1 1 This is the official OASIS specifications document 5 Click Post Message to send the message OR Click Cancel to return to the CAP Message List window WebEOC User Manual 13 5 Common Alerting Protocol CAP Messages Emptying the CAP Trash Folder Emptying the CAP Trash Folder To clear CAP messages that have been marked for deletion perform the following 1 Inthe CAP Message List window select Trash from the Folder dropdown list A list of all CAP messages that this user has marked for deletion displays and the Empty Trash button is enabled CAP Message List Folder Trash Get Messages Post Message Empty Trash Figure 13 6 Trash folder window 2 Click the Empty Trash button This action will permanently remove all of the messages in the Trash folder 13 6 WebEOC User Manual Chapter 14 Scroller About Scroller WebEOC scroller provides the ability to view data from multiple boards in one window on a timed interval This is useful in an agency that might not have sufficient room to project all of the status boards used to manage an emergency or they simply might want the capability to continuously view summary data Only WebEOC Administrators can configure the board set and set adjust the time interval The following topic is covered in this chapter e Using Scroller WebEOC User Manual 14 1 Scroller Using Scroller
112. s Pane WebEOC User Manual Chat Using Chat Note You will see all messages posted by participants unless you exit the chat room and then subsequently re enter 5 To leave the chat room click Leave Room 7 6 WebEOC User Manual Chat Deleting a Chat Room Deleting a Chat Room You can only delete a chat room if you are a WebEOC administrator or the have the proper permissions view edit permissions to the chat To delete a chat room 1 Click the Chat plug in on the Control Panel The Chat Room List window will display Chat Room List Administrative Support Control Cell Video Display Operator Figure 7 5 Chat Room List window 2 Click the Delete trash can icon adjacent to the chat room to be deleted The delete confirmation dialog will display The page at http 206 74 58 36 says 2 Delete this room Figure 7 6 Delete confirmation dialog 3 Click OK to delete the chat room OR Click Cancel to abort the operation and maintain the chat room WebEOC User Manual 7 7 Chat Deleting a Chat Room 7 8 WebEOC User Manual Chapter 8 Contacts About Contacts The Contacts plug in provides the ability to maintain a notification directory of detailed con tact information that can be tailored and updated as required Information recorded for each contact includes but is not limited to agency or person name telephone mobile and pager numbers physical and e mail addresses and specia
113. s display This feature allows you to display these win dows on one or more monitor display areas e After a display has been opened additional copies can be opened by clicking the link once for each additional copy These displays can then be positioned as desired e Note This does not apply to Input Views A user can only have one input view open for a board WebEOC 7 User Manual 4 13 Control Panel Overview Navigating the Control Panel 4 14 WebEOC 7 User Manual Chapter 5 Status Boards About Status Boards Status Boards are the heart of WebEOC They provide the mechanism to share real time infor mation with authorized users everywhere Many CIMS programs rely on e mail as the method used to communicate incident information among responders In WebEOC incident information is transmitted and displayed in status boards making the information universally available to all authorized users simultaneously In the context of WebEOC a status board is an electronic version of large chronological or cat egorical paper based status boards that for years dominated every EOC and command center around the country In the manual environment information was typically posted to status boards by plotters people with grease pencils who posted updates from input forms pro vided by other emergency responders who received their updates from counterparts in the field With WebEOC individual users have the ability to input informa
114. shed at least once every 24 hours during an emergency WebEOC provides a standard format that may be used based on two common methodologies Incident Command System ICS or Emergency Support Functions ESF Functional elements within the emergency response organization update their portion of the SITREP which then populates a master SITREP The master SITREP can be viewed online and approved before release The Situation Report Board allow agencies to track Report number Date and time of the SITREP e Details City of Los Angeles Emergency Preparedness Department 200 N Spring Street Rm Los Angeles CA 90012 Tel 213 978 2222 Fax 213 978 0517 16 EVENT TME DATE BERORI Northridge 1 Earthquake SITUATION INFORMATION Earthquake started 1024 ended 1028 Measured reports of 6 1 and a Mercalli rating of Vil 53 minor injuries reported 10 major and 2 fatalities EOC activated fully staffed at 1135 All major roads are operational minor building damage PLANNED EVENTS Engineering tearns evaluating buildings following plan B Engineering team Alpha assigned bridge inspections following plan B2 EOC will not staff past 1900 OPERATION All Level Ill staffing positions for EOC Operations staffed Awaiting DOC operational reports PLANNING ICS 209 planning worksheet complete LOGISTICS Coordinating all assigned missions and assisting ERTs with transportation FINANCE Generating emergency POs for gene
115. stigation response and Expo major medical response to a possible nerve agent Battalion Chief Ambulances are en route 02 06 2008 15 07 57 Hazardous Materials Investigation Response High lt lt Page 1 of 1 Disable Refresh Figure 5 1 Significant Events status board WebEOC User Manual Status Boards WebEOC Status Boards Infrastructure The Infrastructure Board is used to track the effects of an emergency on the components of the physical environment such as pipelines railways roads or bridges The display view contains the details of various infrastructure and a running tally of those that are marked closed The Infrastructure Board includes the following e Types of infrastructure Infrastructure name e Location e Status e Remarks and detours iti Sot Fe Save Spell Check Cancel Retrieve Record Report As WebEOC Administrator Type Airfield Name o F Status Closed Location Flood Infrastructure Type Name Location Status Remarks Detour 3 5 miles of this stretch is pending closure Va route S RA Rae Road Windy 221 to NC Pending due to pipeline investigation Further Road remarks to be recorded route 36 The railway is closed due to the massive a Southeast Va to NC amounts of vehicles and the construction Rail Closed Travel Line Boarder effort on the pipeline Rails on hold for next 48 72 hours
116. t board entries Remote boards Dual commit Data linking Messages Available functionality in the Messages module in a PDA environment includes Create and send messages inside WebEOC Send e mail outside WebEOC Send attachments WebEOC User Manual Pocket PC Support Utilizing WebEOC on a Pocket PC Contacts Available functionality in the Messages module from a PDA includes e Add and edit contacts e Search contacts Checklists Normal checklist functionality is available from a PDA e View checklists e Update checklist steps Plug ins While WebEOC plug ins to which you have permissions will appear on the control panel e g MapTac Calendar Resource Manager plug in functionality is not supported in the hand held environment WebEOC User Manual 16 3 Pocket PC Support Utilizing WebEOC on a Pocket PC 16 4 WebEOC User Manual EE A ESi Acquisition Inc 823 Broad Street Augusta GA 30901 706 823 0911 www esi911 com
117. te Record window as applicable 4 Click Save to post the updated entry to its status board Option 2 Use the Data ID for the Entry Note The Data ID must be displayed on the board to use this option 1 Determine the Data ID of the entry to be updated on the status board Flood Significant Events 2 Data ID 02 11 2008 11 08 46 87 Wellington EOC Director 02 09 2008 19 49 09 Flood School Bus Trapped Children on board Figure 5 31 Data ID 1 2 Access the Board Operations Window and click the Retrieve Record button in the Data WebEOC User Manual 5 33 Status Boards Adding and Updating Entries Entry window Retrieve Record Button New Record Save Spell Check Cancel Retrieve Record Dual Commit Second Server Report As WebEOC Administrator Originating User Originating Position Date Time 2 11 2008 11 36 40 Event Type Subject Description Priority Figure 5 32 Data Entry window 3 Enter the Data ID for the entry to be updated Explorer User Prompt Script Prompt Enter the Data ID to retrieve Cancel fil Figure 5 33 Enter Data ID to be Updated 4 Click OK to load the entry or click Cancel to abort the update 5 34 WebEOC User Manual 5 Modify the information in the Update Record window as applicable Update Record1 Save Spell Check Cancel Dual Commit
118. ted in the top right corner of the Checklists window 9 2 WebEOC User Manual Checklists Setting statuses for steps Setting statuses for steps A step can be set to one of the following statuses located in the Checklist key legend e C Complete e O Open In Progress e P Previously Accomplished e N Not Applicable e Blank Not started Statuses for steps main steps and sub steps are related in the following ways e Astep status set to Blank will set statuses of its sub steps to Blank Checklists Open Complete Previously Accomplished Not Applicable Incident Unattended Package Regional Airport Checklist EOC Director Checklist Hide Remarks Show Remarks 1 Brief the EOC cadre Y a Incident classification b Protective actions implemented e Offiste notifications made v d Time next offsite notification form is due Figure 9 2 Checklist Step with Sub Step Statuses Set to Blank e A step status set to N ot Applicable will set statuses of its sub steps to N ot Applicable Conversely if all sub steps are set to N ot Applicable the step status will automatically be set to N ot Applicable Ny 2 Review Command Room task list and set priorities N a Review site protective action measures l N x b Barricade closures Figure 9 3 Checklist Step and Sub Step Status Set to N e A step status set to P reviously Accomplished will set statuses of its sub
119. tion directly into the system When customers first install WebEOC a default set of status boards is available to enable any agency to begin use almost immediately These default status boards are addressed in this chapter Your agency may use these status boards as is modify them to meet local require ments or implement an entirely different board set tailored to your process and method of operation Regardless of the process adopted the way users view add and update status boards is the same For information on how to display open status boards see Chapter 2 Getting Started The following topics are covered in this chapter e WebEOC Status Boards e Significant Events Infrastructure WebEOC User Manual 5 1 Status Boards About Status Boards Mission Task Resources Position Log Press Release SITREPs ICS and ESF FEMA ICS ESF Forms Road Closures Shelters Status Boards General Viewing and Updating Status Board Features Spell Check Attachments E mails Board Operations Window Overview Adding and Updating Entries WebEOC User Manual Status Boards WebEOC Status Boards WebEOC Status Boards The following provides a brief description of the default Status Boards that come standard with WebEOC software How to navigate within boards add information update sort filter and print will be described later in the chapter Significant Events The Significant Events Status Board is WebEOC s equ
120. tlined below e Edit view status boards e Create send and view messages e Add edit view and search contacts e View and update checklists Note While WebEOC plug ins to which the user has permissions will appear on his her con trol panel e g MapTac Calendar Resource Manager plug in functionality is not supported in the hand held environment The following topic is covered in this chapter e Utilizing basic WebEOC functionality on a Pocket PC WebEOC User Manual 16 1 Pocket PC Support Utilizing WebEOC on a Pocket PC Utilizing WebEOC on a Pocket PC 16 2 Status Boards 1 5 Using your Pocket PC access your web browser and navigate to the WebEOC 7 0 URL WebEOC will automatically display the WebEOC Login page Enter your username and passworth and click OK Select your position and the incident you wish to login to and click OK The PDA control panel will appear From the Control Panel you may utilize any status board as you normally would e To view a board click the Display link to the right of the board To update an entry click on the applicable Data ID in the status board Toadd a new entry click the Add link to the right of the board and enter the informa tion To navigate back to the control panel click the Back to Control Panel link in the win dow To exit WebEOC simply click the Log Off link Other board functions that are available include Filtering board entries Sor
121. to applicable mailbox inbox sent deleted and locate the message Click on the message to display the Message Detail window Message Detail FW FW Employee call out list WebEOC Administrator Received 2007 10 01 17 19 47 To WebEOc Administrator Incident jority Normal From WebEOC Administrator Sent 2007 10 01 17 04 03 To Subject RE Employee call out list Attachment Product doc Figure 10 10 Message Detail Window 4 Click Print to print the message 5 Click Back to return to the message list WebEOC User Manual 10 11 Messages Deleting a Message Deleting a Message Note Messages cannot be deleted from the Sent or Deleted Item windows To delete a message from the Inbox i e move message to Deleted Items perform the follow ing steps 1 Click the Messages link on the Control Panel The Messages window will display Messages Sent Items S 4 orit ceived ti Deleted Items inistrator Request for Information Normal 2007 10 01 17 08 40 jp WebEOC Administrator FW Employee call out list Normal 2007 10 01 17 04 37 ip WebEOc Administrator On call Rep Normal 2007 10 01 17 02 43 ib Figure 10 11 Messages Window 2 Click the Delete trash can icon adjacent to the message to delete A delete confirmation dialog will display Microsoft Internet Explorer x J Delete FW FW Employee call out list Figure 10 12 Delete Confirmation Dialog 3 Click O
122. tor Date Time 02709 2008 19 49 09 E Text line D eer Type Flood v Subject School Bus Trapped g Description Children on board Text area Priority High v Figure 5 25 Data Entry window The Data Entry function in the Board Operations Window can have the following types of fields e Text This field can hold one or more lines of text Note You may use the copy and paste operation to insert large amounts of text from an external source document or file e List A drop down list holds items from which to select e Date Time The current date and time are automatically inserted in this field but can be changed with the date time picker Note A composite date time field may be used instead of separate date and time fields e Radio Button Click the adjacent radio button to select the choice e Checkbox Check the adjacent checkbox to select or unselect 5 30 WebEOC User Manual Status Boards Adding and Updating Entries Adding a New Entry To add a new entry to a status board perform the following steps 1 Ifrequired click Cancel in the New Record window to clear any existing data 2 Ifapplicable check or uncheck the Data Links checkbox es for each status board to which the entry will be linked Enso Fite New Record Save Spell Check Cancel Retrieve Record Data Links Significant Event Figure 5 26 Data Link s
123. xpires September 30 2005 PAPERWORK BURDEN DISCLOSURE NOTICE Public reporting burden for this form is estimated to average 10 minutes The burden estimate includes the time for reviewing instructions searching existing data sources gathering and maintaining the needed data and completing and submitting the forms You are not required to respond to this collection of information unless a valid OMB control number is displayed in the upper right corner of the forms Send comments regarding the accuracy of the burden estimate and any suggestions for reducing the burden to Information Collections Management Federal Emergency Management Agency 500 C Street SW Washington DC 20472 Paperwork Reduction Project 3067 0151 Submission of the form is required to obtain or retain benefits under the Public Assistance Program NOTE Do not send your completed survey to the above address APPLICANT Political subdivision or eligible applicant DATE SUBMITTED COUNTY Location of Damages if located in multiple counties please indicate APPLICANT PHYSICAL LOCATION STREET ADDRESS cITY COUNTY STATE ZIP CODE MAILING ADDRESS F different from Physical Location STREET ADDRESS POST OFFICE BOX CITY Primary Contact Applicant s Authorized Agent Alternate Contact ZIP CODE E MAIL ADDRESS E MAIL ADDRESS PAGER amp PIN NUMBER PAGER amp PIN NUMBER Did you participate in the Federal State Preliminary Damage Assessment PDA Private Non P
124. ystem administrator determine the feature sets that are available to you as a user of WebEOC The control panel provides access to the following e Boards e Menus e Tools e Plug ins Links This chapter describes the parts and use of the WebEOC control panel and describes how to display status boards links menus and plug ins The following topics are covered in this chap ter e Navigating the control panel e Username and position e Log Off button e Control panel features e Editing account information e Incident name e Boards WebEOC 7 User Manual 4 1 Control Panel Overview Introduction Plug ins and Tools Pop up alerts Menus Other user functions WebEOC 7 User Manual Control Panel Overview Navigating the Control Panel Navigating the Control Panel Username and Position You will see the WebEOC and ESi logos at the top of the control panel J ust below the logos you will see your Username and the Position you used to login to WebEOC Usern ame http 206 74 58 50 eo0c7 controlpanel aspx top 0 amp el Y yah Lawson as Finance Section Chief Log OF Sample Incident Position Boards Log Off Position Log Task Tracker Working Sitrep Mission Task Press Release Shelters Significant Events Situation Reports Menus Popular Applications Tools Chat Checklists Contacts Messages Plugins File Library MapTac NWS Weather Alerts Remote Boards Links Google GBeue0eoces OHoea0e0g00 8

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